WEBVTT 1 00:00:02.919 --> 00:00:07.799 The information economy has a ride. The world is teeming with innovation as new 2 00:00:07.839 --> 00:00:14.119 business models reinvent every industry industry. Inside Analysis is your source of information and 3 00:00:14.279 --> 00:00:18.480 insight about how to make the most of this exciting new era. Learn more 4 00:00:18.640 --> 00:00:23.679 at inside analysis dot com, Insideanalysis dot com and now here's your host, 5 00:00:24.160 --> 00:00:32.119 Eric Kavanaugh. All Right, ladies and gentlemen, Hello and welcome back once 6 00:00:32.159 --> 00:00:36.240 again to Inside Analysis, the only coast to coast radio show in the US 7 00:00:36.240 --> 00:00:40.960 of a all about digital transformation and the information economy, and folks, I 8 00:00:40.960 --> 00:00:47.399 am so excited to be in Vietnam at the headquarters of FPT Technology and Software, 9 00:00:47.439 --> 00:00:50.960 which is an amazing company. I've spent the last few days getting to 10 00:00:51.000 --> 00:00:55.520 know the people of FPT and the commitment and the dedication. And this company 11 00:00:55.600 --> 00:01:00.960 has a tremendous portfolio of products and services. They have an amazing team. 12 00:01:02.039 --> 00:01:06.400 They're very energized. I got to see an education facility, I got to 13 00:01:06.439 --> 00:01:10.159 walk into a data center. I get to learn all about AI and really 14 00:01:10.200 --> 00:01:15.599 how this company from Vietnam is going to compete on the world stage and already 15 00:01:15.719 --> 00:01:19.400 is and is making some significant progress. And I'm with Dong he is head 16 00:01:19.439 --> 00:01:25.359 of FPT, Americas, the Middle East, and Europe, and so fall 17 00:01:25.439 --> 00:01:29.319 let me just say, first of all, I've been very impressed by the 18 00:01:29.480 --> 00:01:34.799 commitments and by the energy that I see here and I can see from the 19 00:01:34.879 --> 00:01:40.719 leadership all the way through the front lines that people know they're working on important 20 00:01:40.760 --> 00:01:45.560 things. And I think this is a big theme for me priorities. Knowing 21 00:01:45.680 --> 00:01:49.560 what to work on right now is very important because we're in very disruptive times. 22 00:01:49.640 --> 00:01:55.599 AI is very powerful, it's very disruptive, it's very transformative. So 23 00:01:56.359 --> 00:02:00.439 how do you know what to work on and when? What's what's your methodology 24 00:02:00.519 --> 00:02:05.439 for knowing how to focus your attention and how to focus your team's attention. 25 00:02:06.120 --> 00:02:08.400 Oh, thanks for the question. I think it's very very difficult question to 26 00:02:08.479 --> 00:02:14.759 answer, but I think first of all it's very important. And if you 27 00:02:14.800 --> 00:02:19.199 see you already mentioned about the energize of epity people not the epyty, but 28 00:02:19.479 --> 00:02:24.240 also get to miss people. So our average edge is just the thirty two 29 00:02:24.199 --> 00:02:30.560 to thirty three. Wow, So we are in the very energiy for work 30 00:02:30.639 --> 00:02:38.000 and the information now they're very very easy to champ champ for by a lot 31 00:02:38.039 --> 00:02:44.560 of different channel So weird epity uh from the top level now to the bottom 32 00:02:45.080 --> 00:02:50.400 to the people underground. We always have every single day, every single hours, 33 00:02:50.400 --> 00:02:53.439 we always talk about attack of the company. We always talk about how 34 00:02:53.520 --> 00:02:58.280 we can achieve the KPI, how we can support the customer, how when 35 00:02:58.319 --> 00:03:02.919 we can bring value to the customer with a lot of different general communications, 36 00:03:02.960 --> 00:03:10.120 direct communications like this right, all the works play video, newspaper and you 37 00:03:10.159 --> 00:03:15.599 see everywhere on the on the world for example. Right. So that's very 38 00:03:15.800 --> 00:03:20.039 the first very important. We have one goal from the top to the to 39 00:03:20.159 --> 00:03:23.919 the ground. It's very important. The second important thing is that why we 40 00:03:24.120 --> 00:03:30.879 always know where we should focus because we have a lot of good advisors on 41 00:03:30.960 --> 00:03:36.240 the digitlogy sign where we bring not only our customer but also our partner, 42 00:03:37.240 --> 00:03:43.919 our advisory from very different various industry, also very very focused on the channel 43 00:03:43.919 --> 00:03:47.240 in digital. So that's the second second thing that Epithy is trying to do 44 00:03:47.680 --> 00:03:53.120 every single day. And the third thing, not only the people who are 45 00:03:53.120 --> 00:03:58.599 working today, we also invested people who are working for us tomorrow. We 46 00:03:58.719 --> 00:04:03.240 have our own eputy c way we can prepare right for the be soft for 47 00:04:03.280 --> 00:04:09.159 the future with the candidate right. So that's why you can see some grouted 48 00:04:09.680 --> 00:04:13.120 students, thus joy but still talking to you about the AI is still talking 49 00:04:13.240 --> 00:04:16.240 about the cloud. They know everything, right, they already well prepare for 50 00:04:16.319 --> 00:04:20.360 that. That's that's wonderful. So I'm a big fan of cliches of proverbs, 51 00:04:20.399 --> 00:04:26.079 and there's a cliche in English, well begun is half done, and 52 00:04:26.120 --> 00:04:28.920 it basically just means, if you get off on the right foot, you're 53 00:04:28.920 --> 00:04:30.920 going to be very successful. If you get off on the wrong foot, 54 00:04:31.040 --> 00:04:33.920 you're gonna have a lot of troubles. And that's why I'm very impressed by 55 00:04:33.959 --> 00:04:39.800 your commitment to education even K through twelve, so not just university, but 56 00:04:39.920 --> 00:04:45.600 K through twelve. From the earliest days. You're helping the children of Vietnam 57 00:04:45.920 --> 00:04:51.120 understand the importance of work, of ethics, of principles of collaboration. We 58 00:04:51.279 --> 00:04:56.319 watched all the young people doing martial arts, so all the kids have to 59 00:04:56.319 --> 00:05:00.839 do martial arts. And also music, yeah, right, traditional music. 60 00:05:00.920 --> 00:05:04.439 So you're really providing this liberal arts style of education, but with a very 61 00:05:04.519 --> 00:05:12.079 keen focus on technology and business and preparing these young people for the working world, 62 00:05:12.160 --> 00:05:17.199 which I think is fantastic because sometimes education can get a bit academic, 63 00:05:17.439 --> 00:05:24.360 let's say, and that term tends to be associated with a lack of connection 64 00:05:24.600 --> 00:05:27.839 to business. Now, I was a philosophy major. I love philosophy, 65 00:05:27.839 --> 00:05:30.560 I love English, I love music. These really do have applications in the 66 00:05:30.560 --> 00:05:35.120 business world. But you seem to have a very good perspective on the importance 67 00:05:35.439 --> 00:05:42.439 of making sure that these young people have a very comprehensive view of the world 68 00:05:42.480 --> 00:05:46.480 and understanding of the world, but also know their role and their path and 69 00:05:46.519 --> 00:05:50.800 how they can succeed. Maybe talk about that for a minute. Oh, 70 00:05:51.680 --> 00:05:58.959 how do I say custom? I mysel besides the study and a way of 71 00:06:00.079 --> 00:06:06.040 education. I was one of the very first people joining EPITY education systems in 72 00:06:06.079 --> 00:06:11.079 twenty four years ago. When we're very very first that we stop it our 73 00:06:12.000 --> 00:06:21.439 education system, the difference that our education system bring to the student, that 74 00:06:23.800 --> 00:06:29.560 the curriculum is all the way up to that it's always the best in the 75 00:06:29.600 --> 00:06:33.600 world. We bring and we bring not only the teacher, we bring the 76 00:06:35.399 --> 00:06:40.879 coach the real course, right, the people from the world come to our 77 00:06:41.040 --> 00:06:47.439 education system and coach the student, and also we provide the environment that the 78 00:06:47.519 --> 00:06:53.160 student can do the interim. Not only with EPITY, not only with EPITY 79 00:06:53.199 --> 00:06:56.759 in Vietnam, but also with EPITY around the world. We operate operating in 80 00:06:56.839 --> 00:07:00.199 thirty countries and you know, and we have more than two hundreds of is 81 00:07:00.199 --> 00:07:04.720 around the world, right, but not only EPITY territory, also our customer 82 00:07:04.839 --> 00:07:13.560 territory too. So that's why uh, EPITY student and EPITY employee, we 83 00:07:13.600 --> 00:07:18.600 had the same expl in studying, right and uh, well people for the 84 00:07:18.600 --> 00:07:23.759 future. Yeah, that makes a lot of sense. And to work in 85 00:07:23.839 --> 00:07:28.720 so many different countries, you need to appreciate the culture of the country because 86 00:07:28.759 --> 00:07:31.560 cultures are different all around the world. And so you seem to understand that 87 00:07:32.120 --> 00:07:36.000 while you have good principles and technology, you also want to make sure that 88 00:07:36.079 --> 00:07:41.600 you adapt to these cultures around the world. And you seem to have done 89 00:07:41.639 --> 00:07:48.720 a very good job at that. And I'm guessing that these foundational processes teaching 90 00:07:48.800 --> 00:07:53.759 young children about the world around them and their place in it, that's a 91 00:07:53.759 --> 00:07:58.240 big part of your success. What do you think about that? I totally 92 00:07:58.319 --> 00:08:05.879 aqu at the I think one more important besides the environment of studying, I 93 00:08:05.959 --> 00:08:13.920 believe in Vietnam is characteristic we are. We are we have very open heart, 94 00:08:15.319 --> 00:08:20.759 very willing to understand to study the new things, not only in the 95 00:08:20.759 --> 00:08:26.639 tetrilogy, also in the country and epity itsell after thirty five years. We 96 00:08:26.759 --> 00:08:33.720 fire our own way to like siner ze the country. Every single country when 97 00:08:33.720 --> 00:08:39.039 we operate, we're always missing the local people. And also we bring missed 98 00:08:39.039 --> 00:08:43.840 people to the to that country as a pair together people in the local knowing 99 00:08:43.879 --> 00:08:50.279 the language in the country, damist people knowing the capacity, knowing the people, 100 00:08:50.360 --> 00:08:54.360 knowing our strong power here in Vietnam. So two of those guys, 101 00:08:54.440 --> 00:08:58.720 when they come together, they create a great pair and make the happy such 102 00:08:58.720 --> 00:09:01.840 a fool today. Yeah, that's very interesting. Well, and you also 103 00:09:03.720 --> 00:09:09.639 inspire people. I feel that everyone wants to do well. Right. So 104 00:09:09.679 --> 00:09:13.039 there's a Vietnamese proverb I read the other day and I put this in an 105 00:09:13.120 --> 00:09:20.399 article that said empty barrels make loud noises, right. And the idea is 106 00:09:20.480 --> 00:09:28.159 that that emptiness inside results in unhappiness and discord. But when you feel that 107 00:09:28.200 --> 00:09:31.240 you have a life of purpose, then you have a mission and you're eager 108 00:09:31.320 --> 00:09:35.960 to work on that mission. And I feel that is something you've instilled in 109 00:09:35.000 --> 00:09:39.440 your students and in your employees, is that you have a mission and you're 110 00:09:39.480 --> 00:09:41.559 working towards this mission. And even if you get off track, well, 111 00:09:41.600 --> 00:09:46.360 let's have a conversation about that and get back on track. So it appears 112 00:09:46.399 --> 00:09:54.279 there's a great collaboration between managers and frontline workers and that also is a big 113 00:09:54.440 --> 00:10:01.720 key to your success. What do you think cannot deny anymore? And I 114 00:10:01.720 --> 00:10:07.799 think it's one of the very beauty of EPIT culture. And also I cannot 115 00:10:07.799 --> 00:10:13.399 say it's or not, but I see I see that as one of the 116 00:10:13.519 --> 00:10:18.840 very strong, strong characteristic of EPITY, where you're seeing that we have the 117 00:10:18.879 --> 00:10:24.720 saymbol, we have the open mind of communication, very transparent. Uh. 118 00:10:24.279 --> 00:10:30.600 In epity, we are not only talking about the numbers when we're talking when 119 00:10:30.639 --> 00:10:33.720 we when we do the business right, not only KPI. We love to 120 00:10:33.799 --> 00:10:39.600 see how people make the progress because the progress anyway we met the KPI or 121 00:10:39.679 --> 00:10:43.600 made the number, but the why people met the progress. It's more important 122 00:10:43.679 --> 00:10:48.960 for IPT to see how that people can rely on. Interesting that makes sense. 123 00:10:48.159 --> 00:10:52.440 I have a developer friend who has a great quote. He says that 124 00:10:52.639 --> 00:10:56.639 busy is the enemy of creative and you just kind of hinted at that right 125 00:10:56.639 --> 00:11:01.480 now, understanding how so you want to get the key objective. We want 126 00:11:01.519 --> 00:11:07.000 to build a solution and improve customer service for our clients. There are a 127 00:11:07.200 --> 00:11:11.480 million different ways that can be done. Even in coding, there are thousands 128 00:11:11.480 --> 00:11:16.720 of ways that you can write code to solve a particular challenge. So the 129 00:11:16.840 --> 00:11:22.799 key is to foster creativity, to encourage your employees and your partners quite frankly, 130 00:11:22.120 --> 00:11:26.600 to think in new different ways. That seems to be key in your 131 00:11:26.720 --> 00:11:31.240 DNA in how FBT operates, and I'm guessing it really comes from the beginning 132 00:11:31.480 --> 00:11:37.279 when the company was founded and these thirteen founders wanted to do something for their 133 00:11:37.480 --> 00:11:41.000 country. They wanted to do something for Vietnam. That still seems to resonate 134 00:11:41.279 --> 00:11:45.120 through the corporate culture to this day. That's pretty impressive. How did you 135 00:11:45.159 --> 00:11:52.919 do it, quession, because you already mentioned that we found it by thirteen 136 00:11:54.000 --> 00:11:58.960 people, right, really like they adopted They are not the business guy, 137 00:11:58.240 --> 00:12:03.679 yeah, are doing the physical mathematics, They are not busin this guy. 138 00:12:03.879 --> 00:12:09.080 Yeah. But in those days, they already think that they have to watch 139 00:12:09.159 --> 00:12:15.279 something different to the country, to the friends, to the family, and 140 00:12:15.440 --> 00:12:20.840 that spirits still today. They still they still can like keep that along. 141 00:12:20.720 --> 00:12:30.159 Thirty seventeen thousand people employ your epuities just because I think every single day we 142 00:12:30.320 --> 00:12:35.919 still we're still trying to carry that's missing. We are we as eputy. 143 00:12:35.399 --> 00:12:41.679 We're still doing something for this country. We're still doing something for our friends 144 00:12:41.720 --> 00:12:48.360 and our family. That's very very keep up alive and innovative every single day. 145 00:12:48.440 --> 00:12:50.399 Yeah, right, the morale is very high. And you know, 146 00:12:50.440 --> 00:12:56.519 I've heard about the bring your parents to work day, Oh yes, concept, 147 00:12:56.840 --> 00:13:00.559 which I have to tell you I wrote about it and then thought about 148 00:13:00.600 --> 00:13:03.279 it, and I tried to read my article out loud to my family and 149 00:13:03.320 --> 00:13:07.559 I started getting choked up because it's just to me, that's such a wonderful 150 00:13:07.000 --> 00:13:13.399 commitment because parents want to see their children succeed. And when you raise a 151 00:13:13.480 --> 00:13:16.279 child and they go off to work, well, you don't get to see 152 00:13:16.399 --> 00:13:18.960 what they do typically. So you guys kind of flip the script. It 153 00:13:20.039 --> 00:13:22.679 turned it around and have parents work day so they come in and see how 154 00:13:22.679 --> 00:13:28.039 their children are working. I think that is an absolutely brilliant idea because it 155 00:13:28.120 --> 00:13:33.639 fulfills not only the child, but the parents too, so everyone can see 156 00:13:33.639 --> 00:13:37.919 and everyone can kind of feel the energy of success. And I'm guessing that's 157 00:13:37.919 --> 00:13:43.480 been a very successful program. Right. It's very very successful program for sure, 158 00:13:43.720 --> 00:13:46.919 because you means a nobody, right, every parents they want to see 159 00:13:46.960 --> 00:13:52.240 the kids successful, not only in the world, it means they have in 160 00:13:52.279 --> 00:14:01.279 the good hands of manage a woka friends. Yeah, good environment, set 161 00:14:01.480 --> 00:14:07.000 environment. Right. So that's what we try to do, is we bring 162 00:14:07.480 --> 00:14:11.639 parents to the company and sew them not, hey, your kids is in 163 00:14:11.720 --> 00:14:16.519 the good hands. And this was very very suchul for me for myself. 164 00:14:18.639 --> 00:14:24.240 If you if you want to see the people really happy, when really crying, 165 00:14:24.679 --> 00:14:26.759 the happiness that crying. Yeah, you come that day, you can 166 00:14:26.759 --> 00:14:31.039 see a lot of happiness crying. That's cute, you know. I want 167 00:14:31.080 --> 00:14:37.120 to talk quickly about competition and how Vietnam can compete with countries like India, 168 00:14:37.399 --> 00:14:41.639 for example, which have many more people. But just like just like code, 169 00:14:41.679 --> 00:14:45.879 you know, sometimes I see companies try to qualify their work by the 170 00:14:46.000 --> 00:14:50.639 number of lines of code that they've written, as if that is a metric 171 00:14:50.759 --> 00:14:54.519 for success, when in reality, you want as little code as possible. 172 00:14:54.559 --> 00:14:58.440 You don't want lots and lots of code. They call that code bloat as 173 00:14:58.480 --> 00:15:01.799 a term that's used, which is just we have fast processors now, so 174 00:15:01.879 --> 00:15:05.600 we can be lazy in our coding. So I don't think number of lines 175 00:15:05.600 --> 00:15:09.399 of code should be a metric for success. It's really performance, and so 176 00:15:09.679 --> 00:15:13.759 size of country or size of team should also not be a measure of success. 177 00:15:13.320 --> 00:15:18.720 It's the results that you get. And to me, chemistry is the 178 00:15:18.759 --> 00:15:22.120 most important thing you need. Of course, education, you need ethics, 179 00:15:22.159 --> 00:15:26.879 you need principles, but chemistry and when people bond together, just like in 180 00:15:26.960 --> 00:15:31.679 chemistry, amazing things happen. You have hydrogen and oxygen by themselves, they're 181 00:15:31.720 --> 00:15:35.440 gases. You bring it together and find that's water. That's a very different 182 00:15:35.480 --> 00:15:39.200 thing. So I think you have good chemistry here, and to me, 183 00:15:39.799 --> 00:15:43.320 that's going to be a key to success in the future and competing with bigger 184 00:15:43.360 --> 00:15:46.600 companies, because bigger isn't always better these days. In your chairman set of 185 00:15:46.639 --> 00:15:52.279 today, it's faster time to market. That's what's most important, not necessarily 186 00:15:52.360 --> 00:15:56.600 cost or size of team. So it's really the collaboration with the client, 187 00:15:58.000 --> 00:16:02.360 being able to leverage the right technology in the right ways and to do that 188 00:16:02.639 --> 00:16:04.200 quickly. That's going to be the key to success. What do you think? 189 00:16:04.799 --> 00:16:08.200 I do agree? I do agree. I think you mentioned that opting 190 00:16:08.759 --> 00:16:12.440 in your question. First of first, upon the proactivity lie. Of course, 191 00:16:12.559 --> 00:16:17.879 already over right, we don't talk about that anymore. Now we're talking 192 00:16:17.919 --> 00:16:22.720 about the digital transformation, and we all understand that digital tranformation doesn't mean to 193 00:16:22.799 --> 00:16:26.039 me to do the big thing, right, it's start from very small thing 194 00:16:26.120 --> 00:16:30.399 but some impact right, right. And that's why Epuity nowadays we were so 195 00:16:30.600 --> 00:16:37.399 confident that we can compete with owns as a good player in the market because 196 00:16:37.879 --> 00:16:42.159 we are all have the same start right, same starting point right, not 197 00:16:42.159 --> 00:16:48.080 not like legacy system on very old system. Right. We are young, 198 00:16:48.320 --> 00:16:51.960 right, we are ten thirty five years of compty five years old company that 199 00:16:52.080 --> 00:16:55.919 you want compare with as us. And when we compare with as a company 200 00:16:56.039 --> 00:16:59.919 on the legacy system, we are not good at at them. But now 201 00:17:00.000 --> 00:17:04.480 now everyone have the same starting point on the digital right. And Vietnamese people 202 00:17:04.640 --> 00:17:10.799 very very great. But the mathematics and the stamp and the coding, yeah, 203 00:17:10.839 --> 00:17:15.839 and we have willing to learn about the language. Even my list is 204 00:17:15.839 --> 00:17:19.440 not good, but I'm still chrying, right, still saying that. And 205 00:17:19.680 --> 00:17:26.920 that's why I think with the chemical of the corroboration between that Vitnamese people and 206 00:17:26.039 --> 00:17:30.559 client, one does really understand. Okay, the problem we've sown today, 207 00:17:30.680 --> 00:17:36.519 but a lot of impact tomorrow. And that's why we believe that we are 208 00:17:36.559 --> 00:17:41.200 with the same starting point with all others. That's great final question, because 209 00:17:41.200 --> 00:17:44.680 we're almost at a time here. I have this theory I've been throwing out 210 00:17:44.720 --> 00:17:48.480 and I like it more and more. I'll be honest, and that AI 211 00:17:48.839 --> 00:17:52.839 in general represents a second chance in many ways, like for data. It's 212 00:17:52.880 --> 00:17:56.319 a second chance for data. And what I mean by that is we've spent 213 00:17:56.880 --> 00:18:03.279 forty years now access seeing data, aggregating, organizing, trying to analyze data. 214 00:18:03.680 --> 00:18:07.680 But these new foundational models can do things in completely different ways that are 215 00:18:07.839 --> 00:18:12.559 very, very compelling and very salience. I guess is the term I would 216 00:18:12.720 --> 00:18:18.079 use. So in data warehousing, we spend all this time and effort moving 217 00:18:18.160 --> 00:18:21.839 data around. If you think about logistics, it's a tremendous amount of work. 218 00:18:22.119 --> 00:18:25.720 But now with these new foundational models, there are other ways that we 219 00:18:25.759 --> 00:18:27.640 can get signal, There are other ways that we can be much more lean 220 00:18:27.720 --> 00:18:33.000 and efficient about doing things. So I think this AI transformation, this is 221 00:18:33.079 --> 00:18:38.119 not a small change. This is a very significant a step change, as 222 00:18:38.119 --> 00:18:42.720 they say in chemistry. So you seem to understand that at FPT, because 223 00:18:42.759 --> 00:18:48.200 you're investing heavily in AI, it's going to take some time. But I 224 00:18:48.240 --> 00:18:52.039 think that AI is in and of itself representative of the biggest change we have 225 00:18:52.160 --> 00:18:56.960 seen in technology and in how we do business, probably in our lifetimes. 226 00:18:57.000 --> 00:19:03.480 What do you think? Can I cannot agree more right because in Epity were 227 00:19:03.480 --> 00:19:10.279 already invest in AI for the more than almost tangious when we start to invest 228 00:19:10.359 --> 00:19:15.799 the II and last week you hear, we already announced that we'll invest in 229 00:19:15.839 --> 00:19:21.440 lending AI and become the major investor for lending AI. And with us, 230 00:19:22.480 --> 00:19:29.400 we're seeing AI as the enable for all the all the industry where Epuity with 231 00:19:29.519 --> 00:19:34.240 our partners like Lending Ai and some more we come for sure we can provide 232 00:19:34.279 --> 00:19:41.359 a lot of like the tool, a lot of understanding in the industry to 233 00:19:41.720 --> 00:19:47.000 have to support our customer in the digital tranformation very very quick. Well, 234 00:19:47.000 --> 00:19:49.680 this has been fantastic. Thank you so much for your time. I'm very 235 00:19:49.680 --> 00:19:55.079 impressed by what you've built. And I love that your chairman talks about selling 236 00:19:55.240 --> 00:20:00.039 Vietnam more than selling FPTS is selling his home country. Your home country, 237 00:20:00.039 --> 00:20:03.680 and people should be proud of their country. Wherever you're from, you should 238 00:20:03.680 --> 00:20:07.079 always be proud of your country, and you get that, and so thank 239 00:20:07.119 --> 00:20:08.839 you for your time. Thank you well. Good. Thank you. All 240 00:20:08.960 --> 00:20:18.359 right, folks, we'll be right back to Welcome back to Inside Analysis. 241 00:20:18.839 --> 00:20:26.119 Here's your host, Eric Tabanaugh. All right, ladies and gentlemen, back 242 00:20:26.160 --> 00:20:29.640 here on Inside Analysis. And I'm very pleased to be with Frank Viignon. 243 00:20:29.920 --> 00:20:36.359 He is the head of Digital Transformation for FPT software for FPT and these are 244 00:20:36.400 --> 00:20:40.519 transformative times, Frank, So let me throw one of my theories at you 245 00:20:40.559 --> 00:20:44.759 and see what you think about this. When I look at artificial intelligence, 246 00:20:44.880 --> 00:20:48.119 not just jen AI, but AI as it stands today, in many ways, 247 00:20:48.200 --> 00:20:52.920 AI represents a second chance for data. And what I mean by that 248 00:20:53.039 --> 00:21:00.000 is we've spent so much time over the last forty years accessing data, organized 249 00:21:00.400 --> 00:21:03.200 data in data warehouses, now in data lakes, and all these efforts are 250 00:21:03.559 --> 00:21:07.480 made to put data into a particular place and then do analysis on it. 251 00:21:07.799 --> 00:21:11.279 And I think those doors are being blown off right now. If you look 252 00:21:11.319 --> 00:21:15.519 at these foundational models and how they work, they have a much different mechanism 253 00:21:15.559 --> 00:21:19.839 of action of like pulling together information. Like my buddy Ray Wang said the 254 00:21:19.880 --> 00:21:23.480 other day, he said, don't think so much in terms of static architecture, 255 00:21:23.480 --> 00:21:27.920 think in terms of flow and fusion, really, because what they're doing 256 00:21:29.000 --> 00:21:33.240 is they're taking your prompt and they're going off and doing things and then bringing 257 00:21:33.359 --> 00:21:36.799 everything together, fusing it and then giving you this answer, right, And 258 00:21:36.839 --> 00:21:41.799 it's generative. It does have hallucinations they talk about, but nonetheless, I 259 00:21:41.839 --> 00:21:45.720 think this really is a major inflection point that we're seeing right now. And 260 00:21:45.839 --> 00:21:52.880 people probably are the biggest hurdle in terms of leveraging this technology because of old 261 00:21:52.880 --> 00:21:56.720 mindsets of how we thought of doing things. But there are wholy ways of 262 00:21:56.759 --> 00:22:00.920 doing things now. So the question is how do you, in your job 263 00:22:00.920 --> 00:22:07.079 help your clients understand how to leverage these new technologies to do interesting things in 264 00:22:07.200 --> 00:22:12.799 whole new ways that are much more efficient, much more compelling. Maybe not 265 00:22:14.079 --> 00:22:17.240 as transparent as we might want, and that might be one of the sort 266 00:22:17.279 --> 00:22:22.319 of shadows that's lurking out there. But how do you explain to your clients 267 00:22:22.559 --> 00:22:27.079 what's possible now and how to get there? That's a big question and very 268 00:22:27.119 --> 00:22:37.559 difficult questions sometimes. So one way that I'm Jeni, let's talk about Jeni, 269 00:22:37.599 --> 00:22:41.359 which is a like's the thing that's a hot topic today. One way 270 00:22:41.359 --> 00:22:44.720 that I'm looking at jenin and trying to explain it to the very simple what 271 00:22:45.160 --> 00:22:48.519 the people And I got this from one of my good friends. So that's 272 00:22:48.559 --> 00:22:56.559 working in the domain. Is that look at Jenei as one intern in your 273 00:22:56.599 --> 00:23:03.119 company. Yeah, right, that's is on steroid. So basically you can 274 00:23:03.160 --> 00:23:10.759 ask him everything about summarizing document very quickly. You came to find to do 275 00:23:10.839 --> 00:23:15.079 research inside all data, you have answers. You can ask him to try 276 00:23:15.119 --> 00:23:25.359 to take so the key point of some information, but you cannot ask him 277 00:23:25.359 --> 00:23:30.119 today to take decisions. So you can prepare everything like a very good intern. 278 00:23:30.400 --> 00:23:33.319 You will be able to prepare everything to do all this research for you, 279 00:23:33.480 --> 00:23:38.279 to summarize, to aggregate, to got all this huge information for you. 280 00:23:40.119 --> 00:23:41.039 But at the end of the day, still you have to be the 281 00:23:41.039 --> 00:23:45.039 one to take the decision and you have to direct it. As an intern, 282 00:23:45.839 --> 00:23:48.799 you have to direct the intern to the right things. So if when 283 00:23:48.799 --> 00:23:53.640 I'm summarizing this and I have some customers that I'm telling me, okay, 284 00:23:53.680 --> 00:23:59.839 my CEO asking me to find the use case of generative, I tell them, 285 00:24:00.119 --> 00:24:03.599 look, what's the problem is knowledge management? Is it to take decision? 286 00:24:03.920 --> 00:24:10.400 Is it to understand what he's ready inside all data and so and try 287 00:24:10.440 --> 00:24:15.279 to think, okay, I have this super steroid in terms, how can 288 00:24:15.319 --> 00:24:18.200 you use it right? How do you interacting with your team? And then 289 00:24:18.240 --> 00:24:23.000 we the use case. Yeah, so this is when I'm trying to simplify 290 00:24:23.440 --> 00:24:26.880 at the extreme of course, this is how I'm trying to engage with Yeah, 291 00:24:26.880 --> 00:24:30.440 makes sense, that makes a lot of sense. I think that's exactly 292 00:24:30.519 --> 00:24:33.480 right. And you have to play with this stuff. So I was interviewing 293 00:24:34.119 --> 00:24:37.559 the CTO for a company called Boomy a couple of months ago, and he 294 00:24:37.680 --> 00:24:41.720 came up the greatest answer for something. We asked him, like, what's 295 00:24:41.720 --> 00:24:45.839 going what's the big thing to understand about machine learning? And he said learning, 296 00:24:47.279 --> 00:24:49.240 meaning us humans, we need to learn, Like, all of a 297 00:24:49.279 --> 00:24:55.480 sudden, we have this incredibly powerful engine to leverage and we're just learning now 298 00:24:55.519 --> 00:24:59.119 about what it can do, and it can infer all kinds of things. 299 00:24:59.160 --> 00:25:03.039 It's really quite markable. So to your to your point, it is the 300 00:25:03.160 --> 00:25:10.920 new hyper capable digital assistance for any part of the business, right, just 301 00:25:11.279 --> 00:25:14.960 learning how to do things, when to do things, what your possibilities are, 302 00:25:15.039 --> 00:25:19.000 all this stuff. So it's like this really remarkable collider scope of ideas 303 00:25:19.039 --> 00:25:22.279 that we can now leverage. Right. True, that's true. And one 304 00:25:22.319 --> 00:25:30.000 thing that I see that today we not still explore. So it's really what 305 00:25:30.839 --> 00:25:33.519 people are viewing with the multi modern models. So when you start to bring 306 00:25:33.599 --> 00:25:41.039 us all the image aspect because today, for example, you can do things 307 00:25:41.119 --> 00:25:45.640 like you show a picture and you can ask them do you know the city? 308 00:25:45.960 --> 00:25:49.319 And it is time we tell you this city? And you can uh 309 00:25:49.599 --> 00:25:52.720 so, oh yeah, yeah, what's something that people are working quite it's 310 00:25:52.759 --> 00:26:00.400 many many years. But now with generative it's crazy. Here you can show 311 00:26:00.480 --> 00:26:03.960 some invoice and tell and ask the GENERITIVI, I do you know which is 312 00:26:04.279 --> 00:26:08.119 which applier is it? And they will tell you which appli is it? 313 00:26:08.720 --> 00:26:15.039 How many things has been older and it will So the generative I would be 314 00:26:15.119 --> 00:26:23.960 able to analyze, to summarize, contextualize the information that before a classic algorithm 315 00:26:25.640 --> 00:26:29.960 you needed to train them and so and this noise the most forthfrint. So 316 00:26:30.200 --> 00:26:37.200 the the link between these multi models or using text but also image is bringing 317 00:26:37.240 --> 00:26:41.559 a lot of new opportunities that are accelerating a lot of things. I had 318 00:26:41.599 --> 00:26:48.359 a very interesting example that was shown by one partner. It was about customer 319 00:26:48.400 --> 00:26:55.720 center to analyze voice and on the voice, so the costome center people some 320 00:26:55.839 --> 00:27:00.640 are calling talking about some semi season so on, And this was in Vietnamese 321 00:27:02.519 --> 00:27:07.759 and they were using some translation tool to automatically to answer this in English. 322 00:27:07.839 --> 00:27:11.359 Yeah, if you look at the translation, the translation is impossible to understand. 323 00:27:11.599 --> 00:27:15.680 Yeah, because the English transation walks sometimes not right. Then they put 324 00:27:15.720 --> 00:27:21.759 this in the generatively agu yeah to them, Okay, what is the what 325 00:27:21.920 --> 00:27:26.440 is the topic of this conswer this discussion? But they put a translation that 326 00:27:26.720 --> 00:27:29.559 if you're reading in English, you don't understand. And then the generative I 327 00:27:29.680 --> 00:27:32.920 was telling the Okay, this is a customer asking for this, this is 328 00:27:32.960 --> 00:27:36.279 the answer. The sentiment is correct, consumer is a p and so on. 329 00:27:36.759 --> 00:27:42.319 So understanding even things right is able to con sexualize even things that use 330 00:27:42.359 --> 00:27:45.880 a little bit to use less for human Yeah, and this is quite powerful. 331 00:27:47.640 --> 00:27:51.079 It is very powerful. And your chairman talk today about the importance of 332 00:27:51.200 --> 00:27:56.720 time to market and speed to change, and we are going through this tremendous 333 00:27:56.759 --> 00:28:02.440 transformation right now. But when I think about legacy systems and legacy work processes, 334 00:28:03.200 --> 00:28:07.240 legacy mindsets, that's probably one of the biggest hurdles to get over. 335 00:28:07.720 --> 00:28:11.119 But to your point, I mean, if you can solve these problems like 336 00:28:11.200 --> 00:28:15.759 customer service, so much faster. Using jen AI, you don't have to 337 00:28:15.839 --> 00:28:19.359 worry about all the old connections that we used to have to make. We 338 00:28:19.480 --> 00:28:25.039 would connect your CRM to the data warehouse, the data warehouse to an old 339 00:28:25.079 --> 00:28:27.960 app cube and then do the analysis there. There's a lot of latency through 340 00:28:29.000 --> 00:28:33.880 those processes, and I think that's why this AI represents a second chance for 341 00:28:33.079 --> 00:28:37.400 data, a second chance for processes, a second chance for kind of everything. 342 00:28:37.440 --> 00:28:42.160 Well, I freely agree with you. I think that through this AI 343 00:28:42.480 --> 00:28:48.519 and through these Jeni things and so which we are seeing nose that we are 344 00:28:48.079 --> 00:28:53.599 democtizing if we can use it like that's this analytic space where ITA's no longer 345 00:28:55.920 --> 00:29:00.279 dedicated team, very highly skilled, highly technical that can organize the data. 346 00:29:00.319 --> 00:29:03.160 And it's why I also have the a team that we give the model and 347 00:29:03.200 --> 00:29:08.240 so you can give this back to the business fuser because if you do it 348 00:29:08.319 --> 00:29:11.359 well twenty well and so at the end of the day, it will be 349 00:29:11.359 --> 00:29:15.799 the business user that we ask the model for this in turn. Right, 350 00:29:15.119 --> 00:29:19.119 Okay, what is going on? Okay, this is happening. Can you 351 00:29:19.160 --> 00:29:22.920 tell me what you're thinking about the data? What do you predict for my 352 00:29:23.279 --> 00:29:29.319 finance in the next five months? What do you think is the variables that 353 00:29:29.319 --> 00:29:33.759 are impacting my DNL and so right, and this is today really all these 354 00:29:33.759 --> 00:29:41.839 democratization of how you navigate interact with your data. That is quite interesting and 355 00:29:42.640 --> 00:29:47.039 that we bring us quite a lot of business opportunities and how we are trying 356 00:29:47.079 --> 00:29:51.319 to educate and help us ACUSTE. Yeah, that makes a lot of sense. 357 00:29:51.519 --> 00:29:56.400 And you think about how you're collapsing time to market and I think one 358 00:29:56.440 --> 00:30:03.519 of the biggest challenges going forward will be understanding how to have empathy for your 359 00:30:03.559 --> 00:30:08.880 employees and for your partners and really shepherd them through this transformation to be able 360 00:30:08.920 --> 00:30:14.160 to use these new technologies, because most people are afraid of change, right, 361 00:30:14.240 --> 00:30:15.599 especially you get a little bit older, you get set in your ways. 362 00:30:15.680 --> 00:30:18.799 You don't want to do things in different ways. But everyone can change, 363 00:30:18.799 --> 00:30:22.200 and you do change and then the change is good, right, once 364 00:30:22.240 --> 00:30:25.079 you've figured it out. And that's really where we are today, right. 365 00:30:25.359 --> 00:30:30.640 This is it is so transformative, but it's so rewarding too. I mean, 366 00:30:30.640 --> 00:30:32.799 if you can get to this, think about how much time we've spent 367 00:30:33.240 --> 00:30:36.880 in the traditional analytics world to get to one little question at one answer. 368 00:30:37.599 --> 00:30:41.279 Now we can get more answers and context and plans. It can give you 369 00:30:41.319 --> 00:30:45.480 a plan for how to do things too, right, So it's creating the 370 00:30:45.519 --> 00:30:48.799 ten ex employee out of anyone who uses it right. True, True, 371 00:30:49.839 --> 00:30:56.200 I think that's quite correct. And my personal point of view in order to 372 00:30:56.240 --> 00:31:02.119 bridge a little bit is fear of transformation. People will have to invest quite 373 00:31:02.160 --> 00:31:07.599 a lot on the experiments that you will give to people. Interesting because you 374 00:31:07.640 --> 00:31:12.279 don't need to level it genetively. You don't need to say that if you 375 00:31:12.400 --> 00:31:17.480 build, if you give to the people a very good digital experience, let's 376 00:31:17.480 --> 00:31:22.240 put it like that, the digital experience that they don't feel that it is 377 00:31:22.839 --> 00:31:26.839 how can I say threatening what they are doing today and that is bringing good 378 00:31:26.880 --> 00:31:30.480 value for them. They don't care what is behind right, and they will 379 00:31:30.519 --> 00:31:33.799 be very happy to use it. That's very interesting. So for me, 380 00:31:34.519 --> 00:31:37.680 and this is what we're developing in our team. In our team, we 381 00:31:37.720 --> 00:31:41.200 have part of our team that is really focused on what we call digital experience 382 00:31:41.759 --> 00:31:45.000 will help. So this is the people side. So we call this desire 383 00:31:45.000 --> 00:31:48.880 ability. We have to make people desire that kind of solution, desirabit. 384 00:31:48.480 --> 00:31:52.839 So if they desire ready to use it and they have a very good digital 385 00:31:52.839 --> 00:31:57.319 experience, they will not look what is the technology? Beond right, and 386 00:31:57.359 --> 00:32:02.440 they will adopt it very quickly. They can change without changing, right. 387 00:32:02.759 --> 00:32:07.400 That's very interesting. You know Confucius has this great line where it says a 388 00:32:07.480 --> 00:32:10.000 journey of a thousand miles starts with a single step, right, And you 389 00:32:10.160 --> 00:32:15.960 seem to understand that at at FPT, I hear this reflected in the language 390 00:32:15.960 --> 00:32:20.039 as the executive's talgged, as the staff members talk to me. I hear 391 00:32:20.079 --> 00:32:22.599 that there is an understanding that you can only go so fast as a human 392 00:32:22.599 --> 00:32:27.240 being, that these machines can go faster. But really a human can only 393 00:32:27.319 --> 00:32:29.839 run so fast, right, You can only run so many hours a day. 394 00:32:30.359 --> 00:32:32.119 And we want to have the so called work life balance. We want 395 00:32:32.160 --> 00:32:36.400 to be happy, right, and I actually have. I wrote an article 396 00:32:36.440 --> 00:32:39.079 about this after the first day here that happy that I believe this for years. 397 00:32:39.119 --> 00:32:45.000 Happiness is the ultimate metricure as a human being, because if you're happy, 398 00:32:45.440 --> 00:32:49.000 everything's fine. If you're unhappy, then something needs to be fixed and 399 00:32:49.000 --> 00:32:51.880 then you have to figure out what it is. Tryline, is it word 400 00:32:51.880 --> 00:32:54.160 of life? What is it? Right? But the key is that you 401 00:32:54.240 --> 00:33:00.279 do you can make progress in steps and incremental steps, and that yes, 402 00:33:00.440 --> 00:33:01.880 I think it's going to help as at me happy. So if you know, 403 00:33:02.000 --> 00:33:04.839 okay, I'm getting a little bit better at this, getting a little 404 00:33:04.839 --> 00:33:08.279 bit better at that. And you seem to really understand that. So when 405 00:33:08.319 --> 00:33:13.599 you engage with clients, I'm sure what you're doing is you're sort of assessing 406 00:33:13.680 --> 00:33:15.440 what is the big picture where they're going, what are they trying to do, 407 00:33:15.880 --> 00:33:21.319 and then you start picking off little tiny things like let's improve this one 408 00:33:21.440 --> 00:33:24.079 part of your website to get a better customer experience, to get five percent 409 00:33:24.240 --> 00:33:28.759 lift or something, and that seems to be baked into the DNA of the 410 00:33:28.799 --> 00:33:30.880 company. Can you talk about that for a minute. Yeah, no, 411 00:33:30.720 --> 00:33:35.720 no, I can talk about that. Uh. Personally, I love Ike 412 00:33:35.880 --> 00:33:37.000 Guy, So I'm or so I know if you know Ike Guy. No 413 00:33:37.279 --> 00:33:42.880 Ike Guy is is a so far Asia. So I lived now twenty years 414 00:33:42.880 --> 00:33:45.319 in Asia. Okay, I used to be based in Japan. Your phone, 415 00:33:45.880 --> 00:33:49.440 so, Ikey Guy is how to have a purpose in life? Oh, 416 00:33:49.640 --> 00:33:51.920 I know, you bring up happiness with the purpose in life. Yeah, 417 00:33:51.960 --> 00:33:55.519 it's a Japanese philosophy. And I think that all these concepts of happiness 418 00:33:55.519 --> 00:34:00.480 and so on in the Asian cuture is quite important so for example in apetity 419 00:34:00.519 --> 00:34:06.079 software with KPI on appiens is quite important. And how to bring this to 420 00:34:06.119 --> 00:34:09.960 the customer today we have an engagement model when we're designing new solution. So 421 00:34:10.000 --> 00:34:15.519 everybody know what is a design thinking that people a customer some trick what we 422 00:34:15.599 --> 00:34:20.000 call it. People and data some trick. Okay, so people some trick 423 00:34:20.039 --> 00:34:24.280 because we want other people happy to use what they want that what we're build 424 00:34:24.280 --> 00:34:28.400 for them. And data is some trick because we know that at the end 425 00:34:28.440 --> 00:34:30.599 of the day, information is very important to build most of the application, 426 00:34:30.760 --> 00:34:35.719 especially when I'm transformation while everything is digital, so digitally will have these data 427 00:34:36.960 --> 00:34:40.639 and oh, I would say an engagement model or how we are training or 428 00:34:40.639 --> 00:34:46.000 how we are discussing with a customer is very viewed around that. So how 429 00:34:46.039 --> 00:34:52.480 can we have something that has against all this desire enough application, so this 430 00:34:52.559 --> 00:34:58.159 desirability and at the same time, how can we bring the latest technology to 431 00:34:58.199 --> 00:35:04.400 have to achieve this as fast as possible and blending all this experience making the 432 00:35:04.440 --> 00:35:08.920 people happy on how they are using that and that if pill also this he 433 00:35:09.039 --> 00:35:14.480 had the purpose in life, for their business, for their coworker, for 434 00:35:14.679 --> 00:35:20.480 outside and so bringing mixing all that into the design and solution for us is 435 00:35:20.559 --> 00:35:25.320 quite important. And this is where we are maybe a little bit different than 436 00:35:25.400 --> 00:35:31.760 other because we are mixing this kind of design so people some trick classic architecture, 437 00:35:31.760 --> 00:35:37.000 solutioning and so on stream. When we're designing solution and when we're discussing 438 00:35:37.239 --> 00:35:40.000 you have this problem, let's look at it. How many people part of 439 00:35:40.039 --> 00:35:43.360 your business, point of few, technology, point of you. So we're 440 00:35:43.400 --> 00:35:49.480 mixing all that to achieve this kind of Yeah, I will say happiness purpose. 441 00:35:49.960 --> 00:35:53.039 It's a holistic approach, and you really hit on something very compelling I 442 00:35:53.079 --> 00:35:59.320 think with this aspect of desire and desirability, right, because you know, 443 00:35:59.480 --> 00:36:01.280 like a mask to a flame, right, the moth wants the flame and 444 00:36:01.280 --> 00:36:04.960 so it flies at the flame. And people are the same way. So 445 00:36:05.079 --> 00:36:07.920 what you're trying to do is create the carrots basically to get folks to move. 446 00:36:07.920 --> 00:36:09.440 And you want, you know, you do need to stick now and 447 00:36:09.480 --> 00:36:13.199 again, but really the carrot is much better than the stick, right, 448 00:36:13.239 --> 00:36:15.920 because no one likes to be reprimanded, no one likes to have their wrists 449 00:36:15.960 --> 00:36:22.599 slapped. But don't like that said, we want to understand ourselves and that's 450 00:36:22.599 --> 00:36:27.239 the other powerful thing about AI is that it can scan all of your emails 451 00:36:27.320 --> 00:36:30.800 and then reflect back to you your key themes. What do you like to 452 00:36:30.840 --> 00:36:35.360 talk about, what do you like to do? This system can tell you 453 00:36:35.440 --> 00:36:37.280 that, So you have to have your mind open to that. But I 454 00:36:37.320 --> 00:36:43.519 think it's a very positive development because now we have this remarkable, highly focused 455 00:36:43.559 --> 00:36:46.599 mirror that we can look at ourselves, that we can look at our organization, 456 00:36:46.840 --> 00:36:52.519 and that to me is going to be a central component of transforming your 457 00:36:52.559 --> 00:36:57.360 business and your people. What do you think now? I think that's quite 458 00:36:57.400 --> 00:37:04.280 correct saying it does some It has some questions, a medical questions on that 459 00:37:04.719 --> 00:37:09.199 privacy. It's a quasion on what kind of information information you can share and 460 00:37:09.320 --> 00:37:15.599 so on. But today we have engine so that can help us to really 461 00:37:15.719 --> 00:37:21.400 highly customize any experience because they will know us better than anybody else. This 462 00:37:21.679 --> 00:37:25.079 can be anonymous. You don't need to share very private information. It will 463 00:37:25.079 --> 00:37:30.159 not despite information, but in the customization that your user interface. Let's say, 464 00:37:30.159 --> 00:37:34.440 for example, you prefer green colors, so everything will adapt immediately would 465 00:37:34.440 --> 00:37:37.480 be green, right, It will only be communicated to you on your wildfloon, 466 00:37:37.920 --> 00:37:42.519 will not be communicated to anybody else. So we can still keep also 467 00:37:42.599 --> 00:37:49.199 all these privacy so this responsibility right and having something that really will please all 468 00:37:49.199 --> 00:37:52.079 the different users, integrating all these information. So it can be done on 469 00:37:52.119 --> 00:37:57.960 the human levels for people, it can be done on organization level. Okay, 470 00:37:57.960 --> 00:38:00.920 this organization, we are working very well in this kind of model. 471 00:38:00.280 --> 00:38:04.800 When you interact in your humanisces, this is what we see. We see 472 00:38:04.800 --> 00:38:07.000 the people that are not help you. Look, be careful that we have 473 00:38:07.039 --> 00:38:09.679 to do that. And so can we work on a business level because customers 474 00:38:09.719 --> 00:38:15.800 they prefer to interact with you in the show online. This is all so 475 00:38:15.079 --> 00:38:17.760 all this kind of right, I mean, you can look at from a 476 00:38:17.880 --> 00:38:22.559 very different perspective, right, and all this will help you. I mean, 477 00:38:22.599 --> 00:38:28.480 this new way of engaging with data information will help in fact to customize 478 00:38:28.480 --> 00:38:31.480 your experience and also to bring new ideas on how you can be better. 479 00:38:32.519 --> 00:38:37.920 And maybe they look even new business new innovation. So yeah, that's fascinating. 480 00:38:37.920 --> 00:38:42.920 And let's let's maybe have a final question on that topic, because you've 481 00:38:42.960 --> 00:38:47.000 kind of talked about a couple of times privacy regulations and things of this nature. 482 00:38:47.039 --> 00:38:51.960 And I can talk about the stuff all day, but I think every 483 00:38:51.960 --> 00:38:58.199 company is going to want to have their own proprietary model that they build, 484 00:38:58.400 --> 00:39:01.679 right, and I think that a big part of building out your model, 485 00:39:01.679 --> 00:39:05.519 it's going to be these embeddings as people talk about it, and I've thought 486 00:39:05.639 --> 00:39:09.280 a lot about this and what embttings are and really to personify embeddings, they 487 00:39:09.320 --> 00:39:14.639 are memories, They're what you've learned, right, and so children from the 488 00:39:14.719 --> 00:39:16.760 very young age, even from in the womb, they're absorbing all this information 489 00:39:16.880 --> 00:39:22.880 and sounds and experiences and that those are your embeddings as you grow up. 490 00:39:22.960 --> 00:39:23.920 Right, That's why you want to have a good education. You want to 491 00:39:23.960 --> 00:39:29.079 have good role models to look up to, so as we train our own 492 00:39:29.119 --> 00:39:30.480 models. And of course you're going to have your choice. Do you want 493 00:39:30.519 --> 00:39:34.239 to use Microsoft, do you want to use Amazon? Do you want to 494 00:39:34.320 --> 00:39:37.519 use some other company that comes along Mosaic and l data breaks for example. 495 00:39:37.559 --> 00:39:43.119 There are lots of these different options. But I think that the movement forward 496 00:39:43.199 --> 00:39:49.159 will be around an AI model and that companies can then very carefully curate which 497 00:39:49.239 --> 00:39:52.800 data they want to put into these models to create it over a period of 498 00:39:52.840 --> 00:39:55.559 time, and then that is going to be the beating heart of the organization 499 00:39:55.639 --> 00:40:00.719 in the future. What do you think, No, I the analogy the 500 00:40:00.760 --> 00:40:07.239 building Earth is quite a good one. What I see today is that all 501 00:40:07.280 --> 00:40:14.960 the big service providers or the Asia, Microsoft or WS and so on, 502 00:40:15.599 --> 00:40:17.800 they're very conscious on that. And that's why, for example, quite recently 503 00:40:19.079 --> 00:40:25.159 it was in this summer, Microsoft released their Enterprise Services for Open Air, 504 00:40:25.599 --> 00:40:31.000 which means that as a company, you are a dedicative private space. All 505 00:40:31.039 --> 00:40:36.639 the training that you are doing in this pirate space that you manage, nobody 506 00:40:36.639 --> 00:40:40.599 else even Microsoft don't have access to it. And the model you all the 507 00:40:40.679 --> 00:40:47.360 IP, you own everything, right and this as you are building, are 508 00:40:47.960 --> 00:40:53.079 educating this model with more and more internal IP. Basically it becomes our IP. 509 00:40:53.519 --> 00:40:57.880 And it would be a very strategic IP for all the companies to the 510 00:40:58.039 --> 00:41:01.920 right because it will know your best, your people, expression and so on 511 00:41:01.920 --> 00:41:06.039 and so right. So today we had company where the IP was mainly what 512 00:41:06.679 --> 00:41:12.400 my product design, my customer least for my sets and my human resolcies and 513 00:41:12.440 --> 00:41:15.920 my finance. And slowly we have the IP which would be a little bit 514 00:41:15.880 --> 00:41:20.880 of entire lines and we'll be this AI model. So this bright life's hurt, 515 00:41:21.159 --> 00:41:22.960 right, We'll become my IPO. So yeah, yeah, I think 516 00:41:22.960 --> 00:41:25.840 that's people we fight on IP yeah, I think that's right, and you 517 00:41:27.000 --> 00:41:30.840 just kind of expand on that. You have done digital marketing for many years 518 00:41:30.920 --> 00:41:35.000 now, email marketing. The challenge, of course is that people change and 519 00:41:35.079 --> 00:41:38.039 preferences change, and so you're never going to get there right. It's always 520 00:41:38.039 --> 00:41:40.639 going to be a journey. You're always going to have to learn to pivot 521 00:41:40.639 --> 00:41:44.880 and market conditions and all these things are going to come into play. But 522 00:41:45.519 --> 00:41:49.400 if you think about just took back to the analogy of data warehousing and how 523 00:41:49.440 --> 00:41:52.159 we spend so much time moving all this information around just to get it somewhere 524 00:41:52.199 --> 00:41:55.320 to analyze it, I think a lot of that is out the window really 525 00:41:55.360 --> 00:41:58.840 with these new models because you don't have to do that anymore. Now we 526 00:41:58.880 --> 00:42:01.840 can reach into all different plays use it together just like that. So it's 527 00:42:01.880 --> 00:42:05.159 like, well, a lot of time and money is going to be saved 528 00:42:05.320 --> 00:42:09.079 in that realm. But what's so fascinating to me is like omni channel. 529 00:42:09.840 --> 00:42:12.679 When I first learned an omni channel, mean, I was like, oh, 530 00:42:12.719 --> 00:42:14.800 it doesn't sound good. What is that all about? Like, oh, 531 00:42:14.880 --> 00:42:17.159 you have direct messages on Facebook, on LinkedIn and everything. For a 532 00:42:17.239 --> 00:42:22.360 machine for an amdel to pick that up, it's pretty easy. To see, 533 00:42:22.480 --> 00:42:25.519 oh the activities over here. This person likes to open emails between nine 534 00:42:25.519 --> 00:42:30.199 am and ten am and then they don't do much until two pm. So 535 00:42:30.519 --> 00:42:34.960 if you can optimize that, wow, you can make a huge impact on 536 00:42:35.000 --> 00:42:38.440 the experience for the partner, for the customer, for even the auditor or 537 00:42:38.440 --> 00:42:44.000 whatever else. That's the future, it seems to me, is true personalization, 538 00:42:44.599 --> 00:42:50.800 which is developed by training your model on your data, on your business 539 00:42:50.840 --> 00:42:53.719 model, on your people, and that's going to fundamentally transform how things are 540 00:42:53.719 --> 00:42:59.320 done. I fually agree with that. I feel agree. That's so they 541 00:43:00.079 --> 00:43:06.480 see a big transformation or disruption even not transumption discription in how company will operate 542 00:43:07.079 --> 00:43:09.239 in the futures. So we're talking a lot. I mean, one of 543 00:43:09.280 --> 00:43:15.559 the big trend was all this robotic process automation. So sure, this for 544 00:43:15.719 --> 00:43:24.119 me is the prehistory of automation. What we see now with this genei an 545 00:43:24.199 --> 00:43:29.320 advance Moll Dave, We'll see a new wave, new wave on how you're 546 00:43:29.360 --> 00:43:35.599 operating the company by having a kind of so we take an analogy the bidding 547 00:43:35.639 --> 00:43:39.719 earth of the company that will help you to automate everything, customize it, 548 00:43:39.880 --> 00:43:45.840 personalize it and in a constant planning look, being able so to adapt if 549 00:43:45.880 --> 00:43:52.199 there is some big event that you did not plan that will happen, and 550 00:43:52.559 --> 00:43:58.519 being able ready to help you to run all your own your operations and as 551 00:43:58.599 --> 00:44:05.000 much as possible without even how can I say, bringing you a discription, 552 00:44:05.360 --> 00:44:07.679 but how the people are interacting with the system, so they may even not 553 00:44:07.920 --> 00:44:14.679 know that that the when they're talking, they're sending an email, for example, 554 00:44:14.719 --> 00:44:17.519 to the human resources Okay, what would be my pay next week? 555 00:44:17.679 --> 00:44:25.920 Or can you give me the letters balance sheet of all my working days or 556 00:44:27.039 --> 00:44:30.519 every days that in fact behind is this model that is answering them at the 557 00:44:30.599 --> 00:44:34.639 end of the day. That's amazing. I think it's very amazing. We 558 00:44:34.719 --> 00:44:38.800 are I think we're in the at the right time, right moment, see 559 00:44:38.880 --> 00:44:45.199 a lot of benefit and people taking care to a little bit of ethics things 560 00:44:45.199 --> 00:44:49.960 and so on. There is no limit today on how we can see and 561 00:44:50.039 --> 00:44:57.480 this disruption. It's quite a dissing because it's not touching things that are things 562 00:44:57.480 --> 00:45:00.239 that we're thinking is difficult. I mean, it's touching that we think it's 563 00:45:00.280 --> 00:45:06.199 difficult to do I cognitive might uh thinking and so right, I know we 564 00:45:06.199 --> 00:45:09.199 can see that the machine can help us for that, right, and just 565 00:45:09.280 --> 00:45:13.559 intact we does like we're in tactem remember that people, Right, Yeah, 566 00:45:13.639 --> 00:45:17.400 that's amazing. Well, we've covered a lot of different topics here. Let 567 00:45:17.400 --> 00:45:21.159 me throw one curveball at you just to see what you think about this. 568 00:45:21.280 --> 00:45:25.559 So the other theory I've got is that AI will soon also largely take over 569 00:45:28.039 --> 00:45:31.639 judicial processes. Right now, when you follow a lawsuit against someone, a 570 00:45:31.639 --> 00:45:37.239 civil suit, it's incredibly painstaking, it's incredibly long. But again, machines 571 00:45:37.280 --> 00:45:38.960 can do this stuff faster. And I think that you're going to have the 572 00:45:39.000 --> 00:45:44.840 opportunity to go with an AI model, an AI judge, or go with 573 00:45:44.880 --> 00:45:47.320 a human judge and a human jury. And the AI, I think is 574 00:45:47.320 --> 00:45:52.320 going to be better at adjudication than people and juries because that system is so 575 00:45:52.880 --> 00:46:00.360 slow and so stilted and just so oh, I don't know right with loans 576 00:46:00.440 --> 00:46:02.440 that I think we'll build a solve a lot of that stuff much faster with 577 00:46:02.519 --> 00:46:06.800 AI. But what do you think, Oh, that's a very difficult question. 578 00:46:06.960 --> 00:46:14.280 So my personal point of view is that again taking this anology of the 579 00:46:14.320 --> 00:46:19.760 internal steroid for for all these legal things, the AI will help a lot 580 00:46:20.400 --> 00:46:24.079 a lot on how to do all the administrative things, how to do all 581 00:46:24.119 --> 00:46:30.960 the research, all the research, all the PaperWorks, and so I still 582 00:46:30.000 --> 00:46:34.719 believe at the moment I did not see yet, but I still believe that 583 00:46:35.079 --> 00:46:40.119 on the the point of negoshasting, so everything is around the Nego Stasi, 584 00:46:40.840 --> 00:46:45.199 this will still need interaction between human because there's still a part of empathy. 585 00:46:45.440 --> 00:46:51.440 Yes, that is important. I don't want to look like at the miniority 586 00:46:51.519 --> 00:46:58.920 report movie can predict that the people I like to I like to I'm a 587 00:46:58.960 --> 00:47:01.760 humanist. Yeah, so I'd like to believe that we can see a viewman 588 00:47:01.840 --> 00:47:06.280 in the group bring this compathy. But on the other hand, everything that 589 00:47:06.400 --> 00:47:10.920 is ami strategic PaperWorks, research look in the same case and so on. 590 00:47:12.039 --> 00:47:16.360 To build your case this I think I will totally disrupt how to the lawyers 591 00:47:16.360 --> 00:47:19.960 are working and if you look, most of the time you spending. But 592 00:47:20.280 --> 00:47:22.199 yes, yes, I think that's exactly correct. Well it it's been an 593 00:47:22.239 --> 00:47:27.079 absolute pleasure talk talking to Frank Pigon. I can see why you're the head 594 00:47:27.079 --> 00:47:29.800 of Transformation that this amazing company. Thank you so much for you, Thank 595 00:47:29.800 --> 00:47:31.800 you very much, thank you for the discussion. By folks, We'll talk 596 00:47:31.840 --> 00:47:39.719 you next time. Bye bye. Now you can listen to casey AA radio 597 00:47:39.840 --> 00:47:45.760 anytime on your smartphone device. Call seven two oh eight three five three oh 598 00:47:45.920 --> 00:47:52.079 nine nine seven two oh eight three five three oh nine nine. Now here's 599 00:47:52.119 --> 00:48:00.199 a new concept, digital network advertising for businesses. Display your end inside they're 600 00:48:00.239 --> 00:48:02.880 building. If a picture's worth a thousand words, your company is going to 601 00:48:02.960 --> 00:48:08.800 thrive with digital network advertising. Choose your marketing sites or jump on the DNA 602 00:48:08.920 --> 00:48:15.119 system and advertise with all participants. 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On Friday 611 00:49:04.719 --> 00:49:09.639 night, ron cochran with the news, followed by Cheyenne The Flintstones, Dickens, 612 00:49:09.679 --> 00:49:15.920 He's Fenster. That's about two handyman's during Marty Ingalls and John Aston seventy 613 00:49:15.960 --> 00:49:23.280 seven Sunset Strip, followed by the Third Man sent Sunset Strip seventy seven Sunset 614 00:49:23.360 --> 00:49:30.599 Strip, seventy Sunset Strip starring e from Zimbalist Junior, and from this time 615 00:49:30.639 --> 00:49:37.280 in nineteen fifty seven, Paramount Pictures releases Zero Hour, a movie starring Linda 616 00:49:37.360 --> 00:49:43.679 Darnell and Dana Andrews. Interestingly, the nineteen eighty movie Airplane became a complete 617 00:49:43.760 --> 00:49:46.599 parody of this nineteen fifty seven movie. Can you fly this plane and land 618 00:49:46.639 --> 00:49:51.320 it? Surely you can't be serious? I am serious, and don't call 619 00:49:51.360 --> 00:49:52.639 me Shirley. Get that. 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We might expect that corporate billionaires and 677 00:54:37.599 --> 00:54:42.320 coke funded Republican right wingers would be how at the moon opponents of a wealth 678 00:54:42.400 --> 00:54:46.119 tax, medicare for all, and other big progressive ideas to help improve the 679 00:54:46.159 --> 00:54:54.079 circumstances of America's workaday majority. But Democrats unfortunately, yes, not grassroots dims, 680 00:54:54.119 --> 00:55:00.880 but a gaggle of don't rock the corporate boat freightycat Democrats. Naysayers are 681 00:55:00.920 --> 00:55:06.079 the party's old line polls lobbyists and other insider elites who are now screeching that 682 00:55:06.199 --> 00:55:12.719 Democratic candidates must back off those big proposals. Why because they squawk, being 683 00:55:12.800 --> 00:55:17.360 so bold, so progressive, so well so democratic will scare voters. As 684 00:55:17.400 --> 00:55:21.800 one meekly put it, when you say medicare for all, it's a risk. 685 00:55:22.119 --> 00:55:25.840 It makes people afraid. Excuse me, But in my speeches and writings, 686 00:55:25.840 --> 00:55:30.119 I say medicare for all a lot, and far from cowering, people 687 00:55:30.159 --> 00:55:35.199 stand up and cheer. In fact, the New York Times has just reported 688 00:55:35.199 --> 00:55:39.760 that eighty one percent of Democrats and two thirds of Independence support Medicare for all. 689 00:55:40.280 --> 00:55:45.599 Even apple Pie doesn't score that high. It's simply a lie that the 690 00:55:45.639 --> 00:55:51.360 people are afraid of the idea of everyone getting public finance healthcare. So who 691 00:55:51.400 --> 00:55:57.079 really fears it? Three special interest groups, insurance company profiteers, big farm 692 00:55:57.079 --> 00:56:00.920 of price gougers, and the political insiders who are hooked on funding from these 693 00:56:00.960 --> 00:56:07.760 corporations. This Jim Hitar saying. Not only is it a pusilanimous fabrication to 694 00:56:07.840 --> 00:56:13.800 claim that the people oppose any changes stronger than corporate minimalism, it's also political 695 00:56:13.840 --> 00:56:19.039 folly. If the Democratic Party won't stand up for the transformative structural changes that 696 00:56:19.320 --> 00:56:23.239 America's middle and low income majority clearly wants and needs, why would those people 697 00:56:23.320 --> 00:56:29.159 stand up for Democrats? As the twenty sixteen presidential election taught us, a 698 00:56:29.159 --> 00:56:32.000 whole lot of the working class Democrats. The party counts on, won't. 699 00:56:34.000 --> 00:56:37.159 I'm Rick Smith, host of the Rick Smith Show, inviting you to listen 700 00:56:37.199 --> 00:56:43.639 to my show during the noon hour every weekday right here on KCAA. My 701 00:56:43.719 --> 00:56:49.199 show is sponsored locally by Teamsters nineteen thirty two, a strong union with fourteen 702 00:56:49.320 --> 00:56:53.840 thousand members in the IE. Our message is clear, unions improve the lives 703 00:56:53.880 --> 00:56:58.239 of working people. You have a right to form and join a union, 704 00:56:58.519 --> 00:57:04.719 so go to Teamster's nineteen two dot org and get started now. KCAA Radio 705 00:57:04.800 --> 00:57:07.360 has openings for one hour talk shows. If you want to host a radio 706 00:57:07.400 --> 00:57:12.760 show, now is the time. Make kca your flangship station. Our rates 707 00:57:12.760 --> 00:57:16.079 are affordable and our services are second to none. We broadcast to a population 708 00:57:16.239 --> 00:57:21.760 of five million people plus. We stream and podcast on all major online audio 709 00:57:21.800 --> 00:57:25.559 and video systems. If you've been thinking about broadcasting a weekly radio program on 710 00:57:25.679 --> 00:57:31.199 real radio plus the internet, contact our CEO at two eight one five nine 711 00:57:30.920 --> 00:57:36.320 nine ninety eight hundred two eight one five nine nine ninety eight hundred. You 712 00:57:36.320 --> 00:57:38.920 can skype your show from your home to our Redlands, California studio, where 713 00:57:38.920 --> 00:57:44.360 our live producers and engineers are ready to work with you personally. A radio 714 00:57:44.440 --> 00:57:49.679 program on KCIA is the perfect work from home advocation in these stressful times. 715 00:57:49.960 --> 00:57:53.400 Just type KCA radio dot com and your browser to learn more about hosting a 716 00:57:53.440 --> 00:57:58.519 show on the best station in the nation, or call our CEO for details 717 00:57:58.559 --> 00:58:07.840 to eight one five nine nine ninety eight hundred. Welcome to isla earth easing 718 00:58:07.920 --> 00:58:12.920 Fossil fuel dependence involves more than energy effishing cars and light bulbs. It also 719 00:58:13.000 --> 00:58:16.920 involves tofu. That's because scientists at the US Department of Agriculture are creating new 720 00:58:16.960 --> 00:58:22.280 plywoods the ditch petroleum based glues for plant based glues, especially from soybean paste 721 00:58:22.400 --> 00:58:28.360 or tofu. Lead researcher Charles Freihart says tofu glue is as strong as petroleum 722 00:58:28.360 --> 00:58:31.679 based glue and can be cost competitive, so new variations of tofu glue are 723 00:58:31.719 --> 00:58:37.679 currently in development. The glue is actually old technology a century ago. When 724 00:58:37.719 --> 00:58:42.639 plywoods inventors first sandwich wood together, they used glues from plants, mainly soybeans, 725 00:58:42.880 --> 00:58:45.320 since that was the strongest glue available. But in the nineteen thirties, 726 00:58:45.440 --> 00:58:52.360 petroleum chemists developed cheap oil based glues and soybean glue disappeared. Then health concerns 727 00:58:52.440 --> 00:58:57.039 drew it back. Petroleum based glues can release toxic gurea from aldehyde, and 728 00:58:57.159 --> 00:59:00.960 research revealed the compressed wood products had become one of the leading causes of indoor 729 00:59:00.000 --> 00:59:05.920 exposure. Freihart says environmental concern is one of the factors that renewed interest in 730 00:59:05.960 --> 00:59:09.360 glue research. For this reason, many states and even the federal government regulate 731 00:59:09.400 --> 00:59:14.719 wood products made with your rear formaldehyde. That means there's a growing interest in 732 00:59:14.760 --> 00:59:19.760 TOFU glue, an idea to stick with. Learn more at isi earth dot 733 00:59:19.840 --> 00:59:22.760 org. Is Isler Earth is recorded on the campus of California State University San 734 00:59:22.800 --> 00:59:31.880 Bernardino and produced by the Catalina Island Conservancy because Earth is an island listing the 735 00:59:31.960 --> 00:59:37.320 KCAA Lomolinda at one O six point five FM, K two ninety three c 736 00:59:37.440 --> 00:59:43.159 F Brino Valley, NBC News Radio. I'm Chris Gragio, the Chair of 737 00:59:43.199 --> 00:59:45.880 the House Foreign Affairs Committee, says, in exchange of Palestinian prisoners in Israel 738 00:59:46.119 --> 00:59:52.639 for hostages held captive by hamasas under intense negotiation, very sensitive negotiations with the 739 00:59:52.719 --> 00:59:58.119 cutarees. They're kind of the lead broker, if you will, this negotiation. 740 00:59:58.639 --> 01:00:01.920 Speaking on CBS's face the Nation. Texas Republican Mike McCall stopped short of 741 01:00:01.920 --> 01:00:06.760 saying it would happen, but said he believes that's what Hamas wants. McCall 742 01:00:06.800 --> 01:00:08.400 added that a ceasefire is impossible without the release of