WEBVTT

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This a home rate on? Put
her on hold, Put her on hold,

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just put her on hold. Okay, this is not going to work.

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Okay, it's just not going to
work. I need to ask questions.

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I need answers. Okay, So
here's what you need to ask her

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off the air. Was it a
home rate on test? What does she

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mean twenty point nine? I can't
find that reference? And then get on,

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get on, let's see rest I
would get American restoration. Twenty four

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to seven is one. I'm trying
to think of someone else. Let's get

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them on. But I need to
know what she wants. So I need

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to know what she wants right now? Is she trying to get anything right

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now? So Gina, help me
to get started on helping you. What

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are you asking for today? You're
now living in another place, your kids

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lost some teeth. What do you
need right now? Gina? What were

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you calling about? Well? I
was just calling to advocate for people who

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have Are you there? I think
it's just better if we move on.

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Okay. I don't know what I
did pay for the professional test and they,

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oh, technician said that the b
gammas do soak in? And what

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did the professional test find? The
professional test came back at seventeen point nine

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rate on Do you know what what
is normal? Nine point nine PCI four

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point zero is where Puleski's law how
to cut off? Okay, do me

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a favorite, Gina? What are
you asking for today? Because if you're

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advocating for people with high rate on
scores, this is really not the show

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for that. You really need to
go. That's not it. It's like,

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I don't my due diligence according to
the law. What do you want,

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Gina? I need to know how
we can help you. What are

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you asking? Are you trying to
get anything from the landlord? What are

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you looking for? Well, the
current landlord, I'm under I really don't

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want anything from anybody except for the
people to know that. You know,

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these large corporations like Kanam whoever the
management for the nest. There's these huge

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corporations that like, when I done
my due diligence according to Puluski's law,

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I was literally told by the same
the same offices that that that write the

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law, that literally verbatim, there's
nobody to enforce them. So now what

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what That's what I'm asking? What
do you mean enforce enforce? What?

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What? What? Are you talking
about enforcing the state and federal habitual law?

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Is like fire doors that need to
open the fire chiefs even though we

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don't. I thought you were calling
about raidon. Are you saying basically,

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let me just see if I can
sum this up. Are you saying that

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that there are a lot of landlords
that are doing a poor job for people

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and no one's enforcing the standards of
habitability. I feel like the management companies

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are taking advantage. They are the
fact they are. They are in a

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lot of cases. You're absolutely right
in some in a lot of case not

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all, But there are there truly
are deficient landlords out there and they're not

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doing a good job. And I
agree with you. It's life risk stuff.

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Like Mike, we had a full
building evacuation last week and I had

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to stand in the second floor and
push and pull. And even though they

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do a fire inspection today, the
fire lieutenant says, we have just as

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much problem getting them to comply.
Okay, So because lives aren't worth the

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risk. Okay, this is noted. I know what you're saying, Okay,

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and I but I just want you
to know something, just to allay

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your fears. I don't know what
we can do about deficient landlords. There's

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a shortage of places right now.
Rents are at an all time high.

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I do agree with you there is
a problem. There is a problem.

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But but and when you say no
is enforcing it, you're absolutely right.

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Very seldom. Oh no, No. They've started some inspections in the Denver

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area, I believe, and I
thought Boulder had them too. But here's

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what I want to tell you,
in short, just to allay your fears

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raid on unless they're exposed for a
very long time, a very very long

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time, it doesn't have an immediate
health thing that shows up. The kid's

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teeth aren't going to start falling out. I mean, I just wanted to

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allay your fears on that. As
far as any specific apartment issues, we

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can help you if you have a
problem that is not being fixed. But

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what we can do is we can
embark. And I'm not saying we can't.

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We don't have what it takes to
embark on a social campaign against landlords

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or to rally the state legislature to
get stricter with landlords. We just were

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just not set up for that.
I'm just being straight with you. Now,

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If people want to do that,
we would give them publicity, we

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would help them, but in general
we're not set up to do a public

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campaign against these large corporations that are
taking advantage of rights. I just one

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anybody who's listening, if they have
a passion or a fire, to advocate

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it for what's right, and maybe
they should, because now there are some

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landlords. And thank you for calling, Gina, I hope you take the

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code people. Thank you for calling
means I need them on hold so I

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can go to a break. And
here's what I want to tell you,

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Gina, I truly do, seriously
agree with you. Okay, there are

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a lot of renters being taken advantage
of, but we need a lawmaker who

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will take that up. There are
a lot of restrictions right now on landlords.

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I think they're getting more strict I'm
not sure. I'm not a landlord

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anymore. But what I think is
is if any government is going to do

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it, it's going to be the
current Colorado government. Because the current Colorado

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government is just one step short of
socialism. And I believe that Denver and

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Boulder and the Colorado legislature, they
are of a political makeup where someone will

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try to do something for renters,
which, by the way, might be

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a good thing, but I'm speaking
of fact now. You're never going to

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have a better political climate than now
to get things like this done. I'm

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Tom Martine. Three three seven one
three talk seven one three eight two five

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five. Compass Insurance Group is doing
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over insured, under insured, or
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Three oh three nine nine six nine. Go with a sure thing Denver's best

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roofer Excel Roofing dot com. You
don't pay a cent until you're content time

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for an insurance checkup, free,
no obligation. In comparison, call Compass

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Insurance paying too much, You're at
dozens of insurance companies find out now three

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all three seven seven to one help. You'll think you're his only customer when

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you choose Frank durand the real estate
Man dot com to list your home with

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Remax Alliance three all three nine two
zero sixteen twenty two. Hey, I'm

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Tom Martine, So listen. If
you're streaming this show, that's good because

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I think we're having some technical difficulties
at the transmitter. So if you're listening

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over the air. Paul the Waterman's
with us too. Paul surmises most people

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are listening on a smart device or
through an app because of today's technology.

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You know that's probably true. They're
even making a proposal to take AM radios

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out of cars. Did you know
that? Did you know that? Well?

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So, uh, I want it. Like I said, if Gina

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has a specific problem, we're going
to help her. I'll give it to

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somebody to help with on this landlord
issue, we get a lot of people

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like Gina who are well meaning and
they want to do something. They don't

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have any things particular, but they're
pissed off at just how I don't know,

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And she's kind of right. Okay, at the risk of sounding like

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a cry baby, there are truly
a lot of big corporations that have been

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dropping the ball with renters. There
really have been. Okay, now,

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there are some good ones too,
But anyway, I don't know what to

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do about it, other than take
one problem at a time. Randy has

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an issue with Frank Asar. Now
Frank Azar, personal injury attorney, does

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a lot of advertising. He uses
the Moniker strong arm. So what's going

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on with your issue? I should
mention, Yeah, I should mention.

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He lives down the street from me, right here and from the studio.

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Go ahead, so he might come
knocking onto our if I say something,

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go ahead and hear me. I
can hear you, Yes, Randy,

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go ahead, Randy. Okay,
I just got my phone charged into my

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car, and I'm calling you to
advocate for myself and because nobody else will

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help me. Tell me what's going
on? Randy. Well, well,

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well, please bet with me a
little bit. I do have some psychological

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and physical disabilities and I and you're
right in line with the rest of my

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listeners. Go ahead, trying to
find my best Okay. So on August

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sixteenth, I was a guy ran
red light and that totaled my truck out

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and he had no insurance or bad
of police just took some old insurance let

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him drive off. I felt it
was all suspicious, So when I got

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home, I called Frank Kazar.
Now, hold on a second, So

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did you hold on a sect Randy
before you go on? Were you injured?

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Yes? I was, Okay,
go ahead, keep going and so

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and so. But see, I
didn't see I didn't feel a need to

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go to the emergency room because I
already had a doctor's appointment that day for

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physical therapy for my lower back,
and I was going to address that with

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And I did address that with my
doctor and my physical therapist that day after

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the accident. So, uh,
you know, I thought it was all

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fishy, like the Arvada police said, hey, uh uh, either of

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you guys on drugs and this I
said, Well, I surely ain't.

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I just dropped my kids. Well, hold on, Randy, Randy.

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Did they ever find the other guy? Oh? Yeah, he was there,

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his his car was out of commission. He literally put his his his

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tire back together. Oh okay,
I get it. Okay, I I

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thought that maybe there was that.
Okay, so what's going on? Now,

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what's the problem? And he looked
real shady. He didn't didn't even

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do no drug test, nothing on
it. But okay. So so then

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so I immediately felt uncomfortable. I
went home and called Frank Azar told told

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them basically what had happened and what
my plan was to go to the and

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go in my physical therapy as plan. And you know, they made all

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those promises about we're gonna fight for
you to the very end, and uh,

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we're gonna go after Christopher Garcia and
Liberty Mutual of them come to find

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out you don't have insurance, and
suddenly it's like, okay, now we're

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gonna go after Geico. And I
was like, because my insurance, and

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he's like, yeah, but that's
why you paid this extra assurance. Randy,

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Randy, we got to have We
have to have a little little give

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and take. So let me explain
what they meant by that they are correct

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if the hold on. Just first, Randy, first listen, then you

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talk, then I listen, then
you talk. Okay, here's the first

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thing. When the other party doesn't
have insurance, the only option you have.

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The only option is to go after
either them personally. But usually you

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don't do that because they don't have
money. So what an attorney we'll try

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to do is go after your own
insurance, but only if you have the

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right coverage. Before we continue,
before we hear any other stories, did

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you have uninsured and underinsured motorist coverage? Yes? I did, sir,

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Okay, keep going, Okay,
and so then and I disagree with what

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you said about that, because this
guy has money to go to work every

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day, buy an apartment, up
truck, haf tools, and a civil

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suit would be very cheap and he
could start paying me back for the over

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thirty thousand that I have. Randy, let me let me respond to that

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real quick. I understand you disagree. What I meant was this, if

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you go after someone personally, an
attorney will very seldom take that case unless

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the other party truly is rich.
The attorney will not go after the other

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party. Okay, go ahead,
nderstand that completely. I understand that completely.

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But this is what I'm saying is
it started off there They're gonna do

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everything under the sun for me,
right, and then it went gradually from

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oh, wow, we can't do
nothing but go after yours or which I

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understand and to some extent, except
it would be very easy for them to

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guide me, and they said,
okay, we can give you that advice.

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We can League League in some ways
helps you go after your own pursuit

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of mister Garcia. I said,
okay, no problem, but they didn't

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do that. They kept badgering me, and they've even badgered me with a

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letter today telling them to never contact
them again. I have filed with the

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State Insurance Regulatory Services. I have
filed this with the State Supreme Court and

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I'm telling you they submitted bills to
Geico that weren't itemized, that had nothing

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to do with my whiplash back in
September. They even got a check from

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Geico and on my behalf. And
I wasn't even street or diagnosed with whiplash

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until December fourteenth of twenty twenty three. Economic impact is well over thirty thousand

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dollars. My children and I are
suffering horribly. It's not a joke.

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I'm going to therapy today. I
probably have five or seven more treatments and

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that's probably going to run the whole
twenty five thousand dollars. My unincertain motors

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or whatever. But this deception,
this type of fraud, this type of

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blatant negligence, And like the government, what do they want me to do,

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Like take the three dollars and twenty
one cent out of my account and

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go buy stamps and print out copies
and and do all this searching. Dembra

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Health won't even giving my bills,
sir, I am telling you what we

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are in trouble. Hey, Randy, may I ask you a few questions

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now? Randy, I understand your
upset, but we got it. We

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have to face some reality, and
I want to talk to you. I

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want to find out if they've done
anything wrong. Did just but please now,

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just answer some questions for me to
help me help you. Did you

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say that frank Asar and associates they
actually collect money from your insurance directly?

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Yes, sir, but they did
return that check. Okay, So right

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now, as it stands, did
frank Asar get your brandy? You have

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to answer my questions. You cannot
keep talking. I'm sorry, but I

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listen when people say let people talk. I can let you talk. But

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you're saying the same thing over and
over. I understand you were injured and

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your family is suffering. Now let
me try to help you. You're underinsured

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motorist or you're uninsured motorists? It
was for how much total did you have

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in coverage? From what I can
understand, and like I said, from

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my limited of knowledge and stuff,
I believe it's twenty five thousand dollars.

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That's the number I was hearing.
Okay, Now, did frank Asar any

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part of that? No? No, so so far they have not charged

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you anything, Is that right?
No? Because no, because I had

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to fire them. Okay, Okay, I want to tell you something Randy,

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you're not gonna want to hear under
your circumstances with only twenty five thousand

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dollars worth of uninsured coverage, do
you also have medical payments? By the

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way, of course, I told
you I'm disabled, I have Medicare.

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No, Okay, hold on,
I meant did you have medical payments coverage

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for your UH car? Probably not? I don't know, Frank Caser,

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I mean because none of those attorneys
have been straight with me, sir.

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This is what I'm trying. That's
right, Okay, Randy. Hold on,

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Randy, Randy, Please don't go
off. Please don't go off when

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I ask questions. I'm just if
you don't know, just say you don't

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know. Okay, So you don't
know what kind of coverage you actually have?

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Could you give us a copy if
you want help, give us a

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copy of your auto policy. Can
you do that. I will give you

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my hip of release my auto policy. So please report them anything you want,

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sir, Randy. Right now,
all we need, the only thing

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we need right now is the declarations
page of your auto policy. Okay now,

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00:17:30.240 --> 00:17:32.880
and Kachina will get off the air
and tell you where to send that

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to us. Here's what we're gonna
do. All we can do is see

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what you're covered for. Now,
you bring up a good point. If

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the other party caused you damage,
you should be able to collect from them.

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But no attorney will do that because
they will not go after people like

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working people. They just won't do
it. You're gonna have to do it

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personally, and you can do it. For example, you could go to

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small claims court and sue them directly
for seventy five hundred dollars max. If

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you have seventy five hundred dollars in
economic damages, you can't do it for

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pain and suffering. But if you
have money that you lost up to seventy

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five hundred, including your car,
you can go after them in small claims

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court. You can get a judgment
and then you can do what you said,

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make him make payments to you and
whatever. It's not going to be

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easy, but if you want something
to do, we can give you.

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We can give you some help.
The first thing we need to do is

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see your insurance. But I want
to tell you something, Randy, as

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much as this you don't like hearing
this, Frank Asar and I'm no friend

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00:18:48.680 --> 00:18:52.720
of his at all. I don't
think I don't know what you know,

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00:18:52.759 --> 00:18:56.039
whether he's good or bad. I
don't think he's that great. But he

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00:18:56.079 --> 00:19:00.079
did their their law firm didn't do
anything wrong. They simply did not see

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00:19:00.119 --> 00:19:06.680
any carrot to go after. And
that's and that's the problem is your case.

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00:19:07.240 --> 00:19:11.680
I disagree they did see a care
to go after. They were literally

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accepting checked on their behalf without my
knowledge. I don't know how you call

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that fare. You just said they
did not keep the money. No,

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00:19:22.720 --> 00:19:26.799
they weren't inviting me to use my
guy co insurance to get true health care.

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00:19:27.039 --> 00:19:32.759
They weren't inviting me legally in any
manner whatsoever. So to to say

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00:19:32.799 --> 00:19:34.759
that they're not your friend or something
is wrong that of an absolute life.

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00:19:34.880 --> 00:19:38.680
Those guys did not help me whatsoever, and anybody who seeks out from them,

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Randy, I did not say.
I did not say they helped you.

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00:19:45.039 --> 00:19:48.839
Listen, if you're gonna fight me, Randy, just go somewhere else.

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00:19:48.920 --> 00:19:52.960
Okay. What I meant was as
a personal injury law firm, they

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personally had nothing to go after.
They want to get a third of whatever

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00:19:57.720 --> 00:20:02.160
they collect, and you don't have
enough to go after. Okay, Whether

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00:20:02.200 --> 00:20:04.400
you agree with me or not,
I don't care. Frankly, I don't

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care. If you want help,
we'll give it to you. If all

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you're gonna do is argue with me
about Asar, go somewhere else. See

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00:20:11.960 --> 00:20:15.599
what he wants to do, Kachina. If he wants to send his policy,

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00:20:15.960 --> 00:20:19.359
let him send a copy of his
policy. If not, then let

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him move on and find someone else. I'm sorry. I'm done arguing with

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people if they don't want to accept
true help. If all you want to

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do is try to go after Frank
Azar, it's not gonna work, Okay.

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00:20:32.160 --> 00:20:34.000
I mean, I know people think, well, maybe you should Tom,

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No, I shouldn't because there's no
case there. We have more coming

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up. Go with a sure thing
Denver's Best roofer Excel Roofing dot com.

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00:20:48.519 --> 00:20:55.359
You don't pay a cent until you're
content. Time for an insurance check up

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00:20:55.400 --> 00:21:00.279
free, no obligation. In comparison, call Compass Insurance paying too much bridge

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at dozens of insurance companies find out
now three all three seven seven to one

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00:21:03.240 --> 00:21:07.880
help. You'll think you're his only
customer when you choose Frank durand the real

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00:21:07.000 --> 00:21:11.519
estate Man dot com to list your
home with Remax Alliance three all three nine

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two zero sixteen twenty two. Hi
Tom Martino, your troubleshooter three O three

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seven one three talk three all three
seven one three eight two five five.

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Paul the waterman's with us, by
the way, don't forget that, Paul.

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What's the latest and the greatest,
by the way, technology to remove

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nanoplastics out of our water? We
all know we have a microes my uh,

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triple filter reverse osmosis. Do that
at the kitchen sink? Yes?

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So that's there for fourteen hundred bucks. What else do you have? Do

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you have a whole house one for
nanos Well, that's what we're working on,

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is the whole house solution for nanoplastics. That'll be huge. Yeah.

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And that's and because the trick for
the whole house is keeping up with the

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high flow rates. Now, what
about bottled water? I want to ask

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a stupid question. If you get
bottled water in in plastic, is that

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plastic leaching into the water or is
it other plastic that's in the water.

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Uh, it's the manufacturing practices from
the bottle water industry that caused. But

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is it the bot Are we talking
about the bottles themselves? No? Okay?

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So in other words, even if
they're in a glass bottle, that's

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not a guarantee that you'll have plastic
free water. Correct. See that's what

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people need to know because I heard
someone saying, I'm only going to buy

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it if it's an aluminum or if
it's in a glass. Correct. You

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know it's the the manufacturing practice has
created the nanoplastic problem. They misused the

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filtering process reverse housmosis. Membranes are
designed for soft water only, and so

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what they try to do is eliminate
removing the hardness before going to the filtration

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and the whereas you have to remove
hardness, then filterrading, then filterrade.

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If you don't, you keep plastic. Well, what happens is the hardness

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just Troy's the membranes and then plastics. Oh so the membranes aren't effective at

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pulling out Well, the membranes are. The membranes are effective toime, but

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what happened was they wear out fat
right. And then if you read the

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article when they picked on the three
major you know, bottle of water brands

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that had nanoplastics, they also had
the membrane fibers. Okay, so I

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00:23:21.759 --> 00:23:29.160
get that membrane finders fiber filters.
Membrane filters do a good job at pulling

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out plastics with reverse osmosis processes,
but they don't stay effective for a long

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period of time due to water hardness. Correct. So if you don't address

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the water hardness, you render your
membranes ineffective after a short amount of time.

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Correct good three oh three seven one
three talk seven one three eight two

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00:23:49.079 --> 00:23:55.440
five y five? Angela, what's
going on? Angelo? What's happening to?

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Good Man? What's happening? We've
got a flat roof here above the

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garage, and we look for a
long time to find somebody that could put

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00:24:03.519 --> 00:24:08.440
a covering over it that was water. Excel Roofing can do that. Well,

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00:24:08.519 --> 00:24:11.400
now I know that. Okay,
this is like a two year search,

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00:24:11.480 --> 00:24:15.519
right, So we found these guys
out of Denver that came out and

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00:24:15.559 --> 00:24:17.519
says, yeah, we'll put this
stuff down. It's kind of like,

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00:24:17.559 --> 00:24:22.880
what's the name of the company outside, Highline Roofing. Okay, hold on,

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00:24:22.960 --> 00:24:25.480
Angelo, I'll come right back to
you, I promise, Highline Roofing.

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00:24:25.559 --> 00:24:27.400
Let's figure out what they did right
or wrong? Or how can we

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00:24:27.480 --> 00:24:36.839
help you? Coming right up go
with a sure thing. Denver's best roof

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00:24:36.920 --> 00:24:40.680
of Excel Roofing dot com. You
don't pay a cent until you're content.

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00:24:44.039 --> 00:24:47.599
Time for an insurance check up free, no obligation. In comparison, call

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00:24:47.720 --> 00:24:52.680
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

323
00:24:52.759 --> 00:24:56.039
three out three seven seven to one. Help. You'll think you're his only

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00:24:56.119 --> 00:24:59.880
customer when you choose Frank durand the
real estate Man dot com to list your

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00:25:00.039 --> 00:25:07.160
home with Remax Alliance three oh three
nine two zero sixteen twenty two. I

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00:25:07.160 --> 00:25:10.319
want to get right to Angelo.
So you had highline roof come out for

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00:25:10.319 --> 00:25:15.880
a flat roof on your garage?
What went wrong? So we started the

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contract in October and we entered the
contract in October. The guys started the

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00:25:19.160 --> 00:25:23.880
work in December and got done the
middle of December. When they got done,

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00:25:25.400 --> 00:25:29.319
it looks beautiful right until the first
snow. And we have kind of

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ponding issues all over the place where
it's holding water on a flat roof.

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There's it's kind of like a Linolean
stuff. Okay, well do you have

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a warranty? Will they help you? Where does the stand right now?

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Where does it stand right now?
So here's the thing. The guys came

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00:25:44.440 --> 00:25:47.400
out and looked at it. They're
very vague on who the owners are.

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They're just telling me these are the
project managers and supervisors and stuff. But

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00:25:51.279 --> 00:25:53.240
yeah, I'm showing them these issues
and they're telling me they're not issued.

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So the wrapped from then? Wait, are they saying the job's fine?

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00:25:59.680 --> 00:26:03.640
Yes? Have you had it looked
at by any Have you had it looked

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00:26:03.640 --> 00:26:08.440
at by anyone else? No,
let's do that, but there's go ahead

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ponding water? Well I understand,
but i'd like okay, so all right,

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if you run a hose up there, can you get it to pond?

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00:26:18.799 --> 00:26:22.400
Oh? Yeah, and it's quite
a bit. It's probably three quarters

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00:26:22.440 --> 00:26:27.519
of an inch of water in the
words? No, okay, so listen,

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00:26:29.400 --> 00:26:32.599
what so they say that they're not
going to do anything. Is that

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00:26:32.680 --> 00:26:36.640
the bottom line? Yeah? He
said there's nothing we can do. So

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00:26:36.680 --> 00:26:40.680
the rep came out and they were
offering a tenure warranty through the manufacturer.

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00:26:40.720 --> 00:26:42.680
And the rep came out and said, after a long story short, he

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00:26:42.680 --> 00:26:45.079
said, you guys use the wrong
glue. We're not going to warranty this.

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00:26:45.359 --> 00:26:48.680
So wait a minute, you did
have it looked at. The rep

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00:26:48.759 --> 00:26:53.759
said, they use the wrong glue. Yes, but he said, as

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00:26:53.759 --> 00:26:59.039
far as the install it's installed right. But it's a workman issue where there's

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the waves in it, the scenes
don't line up well. Your roof might

354
00:27:03.759 --> 00:27:07.480
not be totally flat either. You
might have a problem with the decking.

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00:27:07.559 --> 00:27:11.440
I don't really know. I mean, but but they should have told you

356
00:27:11.519 --> 00:27:15.799
that at the time. So well
was one issue I brought up. I

357
00:27:15.839 --> 00:27:18.559
told him, I said, you
know this holds water. I just wanted

358
00:27:18.599 --> 00:27:22.720
flat. How much did you pay
for this roof? Just over twelve grand

359
00:27:23.200 --> 00:27:29.440
gole. We need to call them
man to find out where they stand when

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00:27:29.480 --> 00:27:33.279
you brought up or the manufacturer told
you and them they use the wrong glue.

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00:27:33.319 --> 00:27:37.839
What do they say about that?
Do they disagree with that? No,

362
00:27:37.079 --> 00:27:40.000
of course they didn't, you know. So I'm like, well,

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00:27:40.079 --> 00:27:42.880
actually I took pictures of the guys
working and actually had a picture. Here's

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00:27:42.880 --> 00:27:48.400
what I'm asking Angelo. I'm going
to ask this again. Do they disagree

365
00:27:48.799 --> 00:27:53.039
with the manufacturer? Go with a
sure thing Denver's Best Roofer Excel Roofing dot

366
00:27:53.079 --> 00:28:00.200
com. You don't pay a cent
until you're content for an insurance check up

367
00:28:00.319 --> 00:28:06.160
free no obligation. In comparison,
call Compass insurance paying too much your coverage

368
00:28:06.200 --> 00:28:10.039
at dozens of insurance companies. Find
out Now three oh three seven seven one

369
00:28:10.160 --> 00:28:12.799
help. You'll think you're his only
customer when you choose Frank durand the real

370
00:28:12.880 --> 00:28:18.440
Estate Man dot com to list your
home with Remax Alliance three oh three nine

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00:28:18.480 --> 00:28:30.720
two zero sixteen twenty two. Ripped
of news need advice? Who you don't

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00:28:30.759 --> 00:28:37.079
he? Come runing just as as
as we can show. Shooter's gonna help.

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00:28:37.359 --> 00:28:45.200
Come Man six is the Troubleshooter Show. No Tom Martine, Hi,

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00:28:45.240 --> 00:28:48.799
I'm Tom Martino. Welcome to the
show. Three O three seven one three

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00:28:48.880 --> 00:28:52.480
talk seven one three A two five
five. This hour brought to you by

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00:28:53.279 --> 00:28:56.839
Frank Duran, the real Estateman dot
com. I love the man. He

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00:28:57.000 --> 00:29:00.720
is such a great guy and when
it comes to selling real estate, you're

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00:29:00.759 --> 00:29:06.039
not going to ever do better.
But he'll do a free analysis on your

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00:29:06.039 --> 00:29:07.960
home and what it will self.
We're based on the size of the neighborhood,

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00:29:08.200 --> 00:29:15.480
the interest rates, the supply and
demand. Everything that's Frank Dran The

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00:29:15.519 --> 00:29:18.920
real Estate Man dot Com three h
three nine two zero sixteen twenty two.

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00:29:21.400 --> 00:29:25.799
I want to go to Jay Bretz. He's with Excel Roofing known him for

383
00:29:25.880 --> 00:29:29.440
years, somewhat of an expert.
They do some flat roofs, and he's

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00:29:29.480 --> 00:29:33.920
having pooling water on there. Jay, if you go to a garage and

385
00:29:34.000 --> 00:29:38.200
let's say the deck is a little
wavy and stuff, would you recommend replacing

386
00:29:38.279 --> 00:29:44.160
that deck first or take your chances, or can you correct it with a

387
00:29:44.200 --> 00:29:48.480
flat roof without putting a whole new
deck up. It depends upon the condition

388
00:29:48.559 --> 00:29:52.680
of the plywood. If the plywood
is strong enough, even if it's a

389
00:29:52.680 --> 00:29:57.000
little bit wavy, it doesn't necessarily
need to be replaced. Let's just pretend

390
00:29:57.039 --> 00:30:00.000
this is in the city. But
how do you keep it from pulling water?

391
00:30:02.119 --> 00:30:04.400
So after we strip off the old
roof, what we do is we

392
00:30:04.480 --> 00:30:10.920
put this styrofoam on there. It's
called EPs, and it's the same stuff

393
00:30:10.920 --> 00:30:12.960
like your television is packed in,
but you make a big puzzle out of

394
00:30:12.960 --> 00:30:15.839
it. And what you do is
you add pitch to the roof. So

395
00:30:15.880 --> 00:30:19.960
you basically put all these pieces together
and make a triangle or whatever shape you're

396
00:30:21.000 --> 00:30:25.240
trying to get so that you eliminate
that pond. Usually that pond's in the

397
00:30:25.279 --> 00:30:27.400
center of the roof or something like
that. You could take it from one

398
00:30:27.480 --> 00:30:30.920
side to the other also if you'd
like. And by the way, I

399
00:30:30.960 --> 00:30:33.839
should mention there is no such thing
as a flat roof, right, It

400
00:30:33.839 --> 00:30:37.680
always has a tiny pitch. I'm
not supposed to be a flat roof,

401
00:30:37.680 --> 00:30:42.240
but we see them all the time. It's always it is always supposed to

402
00:30:42.240 --> 00:30:47.640
have some pitch. Tom, You're
absolutely right. Now Angelo has one.

403
00:30:48.079 --> 00:30:52.839
What part of town are you an
Angelo color to bring barns and powers?

404
00:30:53.599 --> 00:30:57.880
Okay? Okay? And down in
Colorado Springs you hired a company and they

405
00:30:57.880 --> 00:31:02.240
won't come back and do any thing
about it because the manufacturer said they used

406
00:31:02.279 --> 00:31:04.799
the wrong glue. It's not a
manufacturing problem. I don't even know what

407
00:31:04.839 --> 00:31:08.960
they mean the wrong glue, and
the wrong glue wouldn't cause pooling. I

408
00:31:10.039 --> 00:31:14.480
just think everyone's looking the blame game. And the installer said, look,

409
00:31:14.519 --> 00:31:17.079
we did it right. We're not
going to redo it, even though there's

410
00:31:17.160 --> 00:31:19.920
pooling. I would say, if
there's pooling, you automatically did it wrong.

411
00:31:22.240 --> 00:31:26.079
There's two and they did. There
all the epads, Tom, the

412
00:31:26.200 --> 00:31:29.799
contracts that are quartered per foot,
and they just changed it and put an

413
00:31:29.799 --> 00:31:32.920
eighth in per foot. So there
is all going out to the wall to

414
00:31:33.119 --> 00:31:37.400
some scupboards. But there's several areas
that are pooling. Okay, go ahead,

415
00:31:37.480 --> 00:31:41.440
Jay, Just there's two different issues
there. According to Pike's Peak Regional,

416
00:31:41.480 --> 00:31:45.680
they'll tell you how long that water
can pond, and I don't know

417
00:31:45.680 --> 00:31:48.079
if it's twenty four or forty eight
hours. So even with those pawns,

418
00:31:48.160 --> 00:31:56.359
it might be acceptable to the building
department. Does it drain angelo the majority

419
00:31:56.359 --> 00:32:00.720
of it? There's probably eighty percent
that ponds in several area It's no,

420
00:32:00.720 --> 00:32:02.960
no, no, I'm eighty percent
of it. But when it ponds,

421
00:32:04.000 --> 00:32:10.359
does it eventually drain off? No, it evaporates over several days. Is

422
00:32:10.400 --> 00:32:16.519
evaporating considered draining? Jay? If
it evaporates, If it evaporates within that

423
00:32:16.599 --> 00:32:20.359
twenty four to forty eight hours,
I would have to check with Pike's Peak

424
00:32:20.400 --> 00:32:22.880
to find out exactly what there are. Do you have someone that could run

425
00:32:22.880 --> 00:32:27.039
over and take a look at then
we can take a look at it.

426
00:32:27.119 --> 00:32:30.359
But the other issue that was brought
up was that the manufacturer saying that the

427
00:32:30.400 --> 00:32:34.680
wrong glue was used in order to
put the maturires down. Is that correct,

428
00:32:34.720 --> 00:32:37.319
Angela, Yes, yes, yeah, they had put they said they

429
00:32:37.319 --> 00:32:42.359
were going to put CDX and they
put OSB and it's an IB deck shield

430
00:32:42.839 --> 00:32:45.519
they I don't know the name.
It was supposed to be an IB waterborne

431
00:32:45.519 --> 00:32:49.599
and they put a cal Treans blue
or notthing of bluin. And when the

432
00:32:49.640 --> 00:32:52.559
rep found that out, would that
cause the pooling though? No, no,

433
00:32:52.680 --> 00:32:57.240
absolutely not. But what it would
cause is this the roof has been

434
00:32:57.279 --> 00:33:00.759
installed incorrectly. So regardless of the
pooling of water. Yeah, but what

435
00:33:00.759 --> 00:33:04.319
do you do if the roof and
refuses to make it right? That's the

436
00:33:04.400 --> 00:33:07.119
thing though, You got to go
after him. That's the unfortunate part.

437
00:33:07.200 --> 00:33:12.440
So should do and everybody out there
listening whenever we have a problem with a

438
00:33:12.519 --> 00:33:15.400
roofing company and we can go look
at it. Tom but his best bet,

439
00:33:15.440 --> 00:33:17.559
and I can tell this by the
way he's talking that he's educated himself,

440
00:33:17.680 --> 00:33:21.839
is to have an independent rule.
That's what he has to have.

441
00:33:21.920 --> 00:33:23.400
In fact, I'm amending it.
I don't want you to go. I

442
00:33:23.519 --> 00:33:28.400
truly think he has to hire an
inspector. And then once you do that,

443
00:33:28.440 --> 00:33:30.839
Angelo will teach you how to go
to county I mean you have to

444
00:33:30.880 --> 00:33:35.880
go to county court. You're gonna
have to. You can't go to small

445
00:33:35.880 --> 00:33:38.240
claims court. But I think these
people have to step up. Well,

446
00:33:38.759 --> 00:33:43.039
once you get your roofing inspector,
we'll call them and see if we can

447
00:33:43.480 --> 00:33:47.240
bully them in a good way to
do it. Okay, And I mean

448
00:33:47.240 --> 00:33:51.920
there was several issues too. Is
with the right glue not being used.

449
00:33:52.200 --> 00:33:54.920
There's kin of bubbles where it's kind
of coming. That's what a roofing inspector

450
00:33:54.960 --> 00:34:00.240
would do. You need a roofing
inspector. That's exactly I haven't paid to

451
00:34:00.319 --> 00:34:04.160
need money. I kept offering to
give them money before they started, and

452
00:34:04.200 --> 00:34:07.440
they said no, we'll square up
at the end. Oh good, good

453
00:34:07.680 --> 00:34:10.039
if you haven't paid them, good
If you get a good roofing inspection done

454
00:34:10.079 --> 00:34:14.039
and it has to be redone,
you're in the driver's seat. And if

455
00:34:14.079 --> 00:34:17.360
they try to I much rather be
in this position. You're in to defend

456
00:34:17.400 --> 00:34:22.119
yourself for not paying. By the
way, Jabret's Excel Roofing, thank you

457
00:34:22.159 --> 00:34:25.079
for being here. Excel roofing dot
com three oh three seven six one sixty

458
00:34:25.119 --> 00:34:29.920
four hundred. That's excel roofing dot
Com as an excellent Let's uh, let's

459
00:34:30.000 --> 00:34:32.519
keep going here. And I want
to go to Larry with a home warranty

460
00:34:32.519 --> 00:34:38.159
problem. Larry, what's going on? Hey, what's going on, Larry?

461
00:34:39.519 --> 00:34:42.920
Yeah, yeah, Now, by
the way, I listen to your

462
00:34:42.920 --> 00:34:45.119
show all the time. Thank you. We're off the air right now,

463
00:34:45.199 --> 00:34:49.920
and we're on the of course,
we still have a huge audience on the

464
00:34:49.960 --> 00:34:54.599
iHeart app, the YouTube morons,
the Facebook flunkies, and anyone else listening

465
00:34:54.599 --> 00:35:00.679
online. So go ahead, sir, what's happening? Well? I I

466
00:35:00.719 --> 00:35:05.599
bought this five year plan with this
selectome warranty outfit, and you know,

467
00:35:05.639 --> 00:35:08.360
for to cover all my big things
like furnace in their conditions, except that

468
00:35:08.519 --> 00:35:12.199
you don't know what's covered until you
have a loss, and then they tell

469
00:35:12.199 --> 00:35:15.880
you whether it's covered. Listen,
home warranty suck, keep going. Oh

470
00:35:15.960 --> 00:35:21.079
right, Anyway, my furnace went
out on me on September or February the

471
00:35:21.119 --> 00:35:23.760
tenth. It was on a Sunday
morning, and I called them and they

472
00:35:23.880 --> 00:35:27.679
jacked around with me and they were
going to have send somebody over to look

473
00:35:27.719 --> 00:35:29.760
at it, and they never did
show up. They said they had a

474
00:35:29.800 --> 00:35:31.400
flat tar and was in a dish
what blah blah blah. I kind of

475
00:35:31.400 --> 00:35:36.440
cracked. Anyway. I was really
concerned because it was cold, it was

476
00:35:36.480 --> 00:35:38.639
winter. I didn't have heat in
my house. And I said, I

477
00:35:38.679 --> 00:35:44.119
got to have my furnace fixed,
and so they jacked around with me,

478
00:35:44.199 --> 00:35:46.840
and I think the next day was
Monday, and still nothing happened. And

479
00:35:46.920 --> 00:35:51.119
I called your fix it guys that
I hear you advertise on your show.

480
00:35:51.559 --> 00:35:53.400
Yeah, they were over on TUESDA. They were over a Monday, give

481
00:35:53.440 --> 00:35:57.840
me an estimate on a furnace and
an air conditioner. And on Tuesday I

482
00:35:57.880 --> 00:36:00.840
had a new furnace and a new
air conditioning. So very ok you,

483
00:36:00.000 --> 00:36:02.679
very free with your work. Well, I'm gonna tell you're not gonna get

484
00:36:02.719 --> 00:36:07.000
that. You're not going to get
the warranty to pay for it. Well,

485
00:36:07.159 --> 00:36:09.519
they said that. I talked to
them just before I called you,

486
00:36:09.559 --> 00:36:13.440
and they were going to give me
like six hundred dollars to fix it.

487
00:36:13.519 --> 00:36:15.320
Guys told me they had to have
a new motor put in the furnace.

488
00:36:15.360 --> 00:36:19.559
It would cost twenty one hundred dollars
and they couldn't guarantee it because the furnace

489
00:36:19.639 --> 00:36:22.280
was twenty years old. I said, Okay, give me a new furnace

490
00:36:22.320 --> 00:36:24.719
and their conditioner and let's go from
there, which they did. They did

491
00:36:24.719 --> 00:36:30.000
a very good job. All I
want from that stupid select forny Burn is

492
00:36:30.039 --> 00:36:34.039
my money back twenty three hundred and
sixty two dollars for you know what,

493
00:36:34.480 --> 00:36:37.039
here's the thing, Larry, I
know, I know this sucks, but

494
00:36:37.119 --> 00:36:40.280
I'm going to tell you something.
They wouldn't have bought you a new furnace

495
00:36:40.320 --> 00:36:44.679
anyway, Okay, you would have
never gotten a new furnace. Okay.

496
00:36:44.960 --> 00:36:49.920
And I also, you want your
money back, you need to go to

497
00:36:49.960 --> 00:36:52.280
small claims court. They're not going
to do it. And I'll tell you

498
00:36:52.320 --> 00:36:54.679
why they won't do it. They
won't do it because what you did was

499
00:36:54.920 --> 00:37:00.280
you went outside of their procedures and
and they're in the right now. I

500
00:37:00.360 --> 00:37:04.199
understand. That's all they have to
do is delay. That is one of

501
00:37:04.239 --> 00:37:08.360
their tactics. They simply delay until
people take action. Then they say,

502
00:37:08.400 --> 00:37:14.239
well, you shouldn't have taken your
own action. They suck. Every single

503
00:37:14.800 --> 00:37:23.519
home warranty sucks. Every let me
repeat, every single home warranty sucks.

504
00:37:24.039 --> 00:37:28.800
Am I saying they never pay a
claim? No, but they pay very

505
00:37:28.840 --> 00:37:34.920
few claims, very very very very
few claims. They delay people or they

506
00:37:34.960 --> 00:37:39.960
have a situation where they call it
owner abuse, normal wear and tear or

507
00:37:40.079 --> 00:37:45.760
a previous condition. You have paid
for a pig and a poke. You

508
00:37:45.840 --> 00:37:49.440
pay for something and you don't know
if it's going to cover you or not,

509
00:37:49.800 --> 00:37:53.440
and they never go back retroactively and
adjust the premium. They base the

510
00:37:53.519 --> 00:37:58.280
premium on what you have in the
house, but you don't know if that

511
00:37:58.519 --> 00:38:02.039
what you have in the house is
even cupboard until something goes wrong. Select

512
00:38:02.079 --> 00:38:08.320
Home warranty sucks, Blue Ribbon Home
warranty sucks, Excel Services Home warranty suck,

513
00:38:08.679 --> 00:38:15.119
or Excel Energy whatever. They all
suck, and you're not going to

514
00:38:15.119 --> 00:38:16.960
get your money back unless you go
to small claims court and make a settlement.

515
00:38:19.360 --> 00:38:22.639
Okay, I do I have one
question now, by the way,

516
00:38:22.679 --> 00:38:27.239
how did they arrive at six hundred
dollars they're willing to give back. I

517
00:38:27.360 --> 00:38:31.079
don't have any idea. I sent
him their information they wanted from the guy

518
00:38:31.119 --> 00:38:35.320
from fix if he made a report, packed up a report, and I

519
00:38:35.320 --> 00:38:38.000
sent it to them, facts to
them, and I guess they decided from

520
00:38:38.039 --> 00:38:44.360
their to give me six hundred dollars. But anyway, they told me if

521
00:38:44.400 --> 00:38:47.320
I want to cancel my the rest
of Statific's a five year plan. I

522
00:38:47.400 --> 00:38:51.760
just got it in June the twenty
three or twenty twenty three he said he

523
00:38:51.880 --> 00:38:57.679
was giving me nineteen hundred dollars as
an adjustment on the what was left on

524
00:38:57.800 --> 00:39:00.360
the plan. I said, that's
fine, I would take that. You

525
00:39:00.400 --> 00:39:04.559
don't want to do that, well, so did they give you the nineteen

526
00:39:04.639 --> 00:39:08.400
hundred, well, the the bone. I guess they will, he said

527
00:39:08.400 --> 00:39:13.440
he would. I don't now listen, once you get that nineteen hundred,

528
00:39:14.519 --> 00:39:19.559
just be lucky that I would be
satisfied with the nineteen of twenty three hundred.

529
00:39:19.599 --> 00:39:22.840
Well, I agree with you.
I agree with that hum percent.

530
00:39:22.960 --> 00:39:24.639
Yeah, I will will, I
will, I will be verst satisfied.

531
00:39:24.880 --> 00:39:29.039
And then go on and put as
many reviews as you cannebet I want to

532
00:39:29.039 --> 00:39:31.440
do. Yeah, I agree with
you, and I want you to call

533
00:39:31.480 --> 00:39:35.199
me back when you get the money. Three oh three seven one, three

534
00:39:35.320 --> 00:39:45.159
eight two five five more coming right
up. Go with a sure thing Denvers

535
00:39:45.159 --> 00:39:50.079
best Roofer, Excel Roofing dot com. You don't pay a cent until you're

536
00:39:50.119 --> 00:39:57.079
content. Time for an insurance check
up free, no obligation. In comparison,

537
00:39:57.199 --> 00:40:00.800
call Compass Insurance paying too much your
cup bridge at dozens of insurance companies

538
00:40:00.880 --> 00:40:05.440
find out now three all three seven
seven to one help you'll think you're his

539
00:40:05.599 --> 00:40:08.239
only customer. When you choose Frank
durand the real estate man dot Com to

540
00:40:08.320 --> 00:40:15.760
list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

541
00:40:15.920 --> 00:40:20.880
Hi Tom Martino, your troubleshooter three
all three seven one three talks seven

542
00:40:20.920 --> 00:40:27.199
one three eight two five five.
All right, let's talk to Mary about

543
00:40:27.239 --> 00:40:29.960
the HOA issue. Here, Mary, what's going on with your HOA?

544
00:40:30.280 --> 00:40:32.679
Hi? Tom? First of all, every day I was reading here bio

545
00:40:32.760 --> 00:40:37.320
last night man or you would go
get her. So what's happening? Good?

546
00:40:37.400 --> 00:40:39.360
Thanks? Okay, let me tell
you what I lived in n NHOA.

547
00:40:39.360 --> 00:40:43.000
I've been here a very long time. Our dudes have gone up over

548
00:40:43.039 --> 00:40:45.000
one hundred and twenty percent and a
year, and of course there's new ceiling.

549
00:40:45.519 --> 00:40:50.440
So we were totally blindsided by this. Before the first increase in February

550
00:40:50.480 --> 00:40:53.079
twenty twenty three, there was no
communication whatsoever from the board. They just

551
00:40:53.079 --> 00:40:57.079
said, okay, you're dues.
You now up to eight hundred dollars a

552
00:40:57.079 --> 00:41:00.440
month. So what I had done
is I had requested JA records to review

553
00:41:00.719 --> 00:41:04.880
so that I could better understand the
HA business. Because we had some trouble

554
00:41:04.880 --> 00:41:07.840
with the roofs. They had to
do it twice. Shingles were falling off

555
00:41:07.880 --> 00:41:09.280
all over the place. The first
time it was a disaster, so they

556
00:41:09.280 --> 00:41:13.400
had to do it again. So
we just decided a few of us that

557
00:41:13.440 --> 00:41:15.639
we'd like to see some records to
understand how business is. And a couple

558
00:41:15.639 --> 00:41:17.880
of our neighbors have said, hey, Mary, you would be great on

559
00:41:17.920 --> 00:41:22.280
the board. But the HOA,
now, the HA manager is making it

560
00:41:22.320 --> 00:41:25.440
really difficult for me to get these
records. And he set the feet at

561
00:41:25.679 --> 00:41:30.760
eleven hundred dollars one and fifty dollars
for the records. So I'm like,

562
00:41:30.840 --> 00:41:36.039
okay. I asked the board about
why is the fee so high? Because

563
00:41:36.079 --> 00:41:40.360
the CCIOA says, okay, the
HA can set a reasonable charge. So

564
00:41:40.440 --> 00:41:45.159
the HA comes back and says,
okay, reasonable charge. It's not based

565
00:41:45.199 --> 00:41:47.239
on your ability to pay, It's
based on whatever the HA manager says it

566
00:41:47.280 --> 00:41:51.360
is. So that's where I am
right now, and I'm just like,

567
00:41:51.599 --> 00:41:53.920
why are they not Why isn't it
like okay, Hi, Mary, you

568
00:41:53.960 --> 00:41:57.039
know, how can we help you? You know, we'll get these records

569
00:41:57.039 --> 00:42:00.400
here. Yeah, we'd like to
help. Instead, it's just like okay,

570
00:42:01.039 --> 00:42:05.079
let me let me go over some
of this Okay, First, let

571
00:42:05.119 --> 00:42:08.199
me set some ground stuff up.
Mary. I know you're upset and I

572
00:42:08.239 --> 00:42:12.559
would be too, And first I'm
on your side when it comes to looking

573
00:42:12.599 --> 00:42:16.159
at records. But I want to
say this. I said this before I'm

574
00:42:16.159 --> 00:42:22.760
predicting this. There is a major
crisis right now with HOA and talent community.

575
00:42:22.840 --> 00:42:27.440
Yeah, okay, it's a major
crisis and it's going to get worse.

576
00:42:28.239 --> 00:42:31.719
And until there's government intervention there,
it is a major crisis. But

577
00:42:31.840 --> 00:42:37.840
it's not the hoa's problem. It's
it's not the HOA board. They are

578
00:42:37.880 --> 00:42:40.920
on the board that the HOA is
you. Now, unless in some rare

579
00:42:42.000 --> 00:42:47.639
cases there are runaway management companies that
simply self governed because there's no community involvement,

580
00:42:47.679 --> 00:42:52.239
I'm not talking about that. I'm
talking about the hoas that are active,

581
00:42:52.960 --> 00:42:57.960
that they are facing a daunting task
of trying to pay their bills and

582
00:42:58.079 --> 00:43:01.280
have enough in the coffers for dam
images. Now that eight hundred a month

583
00:43:01.360 --> 00:43:06.599
may be exactly what they need to
charge. However, let's get to your

584
00:43:06.679 --> 00:43:13.039
point. You are totally you should
be able to see financial records. Unfortunately,

585
00:43:13.840 --> 00:43:17.320
hoa's are making it too difficult for
people to look at records. By

586
00:43:17.559 --> 00:43:24.719
putting these fees on board. I
don't understand why it's so expensive. Why

587
00:43:24.760 --> 00:43:30.559
wouldn't they open the books to you
where you can go into the office and

588
00:43:30.639 --> 00:43:35.480
examine them and take notes. Why
can't you do that? I've often wondered

589
00:43:35.559 --> 00:43:39.039
why there is such a charge.
No one says you have to make photo

590
00:43:39.119 --> 00:43:44.719
copies of HOA records. I mean, I don't even understand why they're confidential

591
00:43:44.800 --> 00:43:50.760
at all. They don't need to
be Tom yes doc. You know when

592
00:43:50.880 --> 00:43:55.960
we when a patient asks us for
medical records, there's a fee that we

593
00:43:57.000 --> 00:44:00.840
are allowed to charge, right,
So I want if we would ask Brad

594
00:44:00.880 --> 00:44:06.480
O'Brien if there's some law that real
estate that they're just avoiding and that maybe

595
00:44:06.800 --> 00:44:10.880
they're allowed There isn't h There is
a law specifically for hoa's that does allow

596
00:44:10.960 --> 00:44:15.159
them to charge a fee. And
the reason they're allowed to charge a fee

597
00:44:15.199 --> 00:44:17.599
is if they have to actually provide
documentation. I know, but the fee

598
00:44:19.480 --> 00:44:22.039
per page. When I was doing
it, there was a fee per page

599
00:44:22.320 --> 00:44:27.320
that you can only charge a patient. I couldn't arbitrarily say give me two

600
00:44:27.400 --> 00:44:30.400
thousand dollars few records. And by
the way, nowadays that's not even an

601
00:44:30.400 --> 00:44:34.480
issue because you can go online and
see all of your records. Okay,

602
00:44:34.800 --> 00:44:37.920
so that's going You're right, and
that's the way it should be. With

603
00:44:37.079 --> 00:44:42.079
Hoa's. You should have a log
in and be able to examine any record

604
00:44:42.159 --> 00:44:45.599
anywhere. And by God, by
God, what I'd like to do is

605
00:44:45.679 --> 00:44:50.159
make that a law. Yeah,
make that a law. Again. We

606
00:44:50.400 --> 00:44:53.880
have the political climate. You see, sometimes I sound extremely conservative, other

607
00:44:53.960 --> 00:44:59.199
times I sound liberal. And this
might sound liberal. I think every single

608
00:44:59.239 --> 00:45:02.000
owner in every single community has a
right to have a log in, a

609
00:45:02.039 --> 00:45:08.280
secure log in, and they have
a right to look at online all of

610
00:45:08.280 --> 00:45:12.559
the records and the budget. That's
the way it should be. It's not

611
00:45:13.639 --> 00:45:17.199
that way. Instead, they impose
fees and they make it difficult for Mary

612
00:45:17.519 --> 00:45:22.039
and I might just go on a
damn campaign to make that transparent. Now

613
00:45:22.440 --> 00:45:25.960
again, I want to get our
HOA man on. I want to get

614
00:45:27.000 --> 00:45:30.480
him on. He's an expert in
HOA affairs. But he said, for

615
00:45:30.519 --> 00:45:37.280
some reason, anything to do with
hoas against Hoa's is voted down because they

616
00:45:37.320 --> 00:45:43.199
have such a strong lobby through the
law firms and through the management companies.

617
00:45:43.920 --> 00:45:50.079
But what I don't understand is how
our government in Colorado is so liberal.

618
00:45:50.400 --> 00:45:57.760
How they can possibly listen to these
giant, multi billion dollar corporations and not

619
00:45:58.000 --> 00:46:01.360
be for the lip for the resident
rights. Again, that may sound liberal

620
00:46:01.400 --> 00:46:05.440
to you. I don't give a
damn. It's for the consumer, and

621
00:46:05.519 --> 00:46:08.519
right now, for the consumer.
I think everyone living in an ha community

622
00:46:08.800 --> 00:46:15.039
should have an unabridged right to look
at anything they want, and nowadays we

623
00:46:15.320 --> 00:46:21.760
have the technology to make that so
with a log in. There's no reason

624
00:46:21.840 --> 00:46:24.960
why with your log in you should
be able to go online and look at

625
00:46:24.960 --> 00:46:29.159
everything. Now, they might make
stupid arguments like, well, what if

626
00:46:29.159 --> 00:46:32.920
they make copies of it? Who
cares? Who cares? Who cares if

627
00:46:32.960 --> 00:46:38.480
someone can see the trash bill in
my community here? Who cares? I

628
00:46:38.519 --> 00:46:43.639
don't care. Or if they can
see anything in my community as long as

629
00:46:43.639 --> 00:46:46.320
they can't see homeowners information, what
difference does it make. You can limit

630
00:46:46.360 --> 00:46:51.639
what they can see online, and
they should be able to see every single

631
00:46:51.760 --> 00:46:58.079
bill, every single bill being paid
by the HOA, their surplus funds and

632
00:46:58.199 --> 00:47:00.800
everything the HOA is doing. So
Mary, right now, I can't help

633
00:47:00.840 --> 00:47:04.079
you. They're allowed to charge it. I want to go. I want

634
00:47:04.079 --> 00:47:08.199
to talk to Paul. Excuse me, not Paul stand the HOA man and

635
00:47:08.239 --> 00:47:12.960
I want to ask him his uh
oh is the honor already? Stan?

636
00:47:13.039 --> 00:47:19.480
Are you there? Yes? Stan, listen, Yes. Do you agree

637
00:47:19.519 --> 00:47:22.199
that there should be a law of
people could just log on and see it

638
00:47:22.239 --> 00:47:29.039
all? Why shouldn't they? Well, this is a major issue with HOA

639
00:47:29.119 --> 00:47:37.360
homeowner's access to documentation and what you
were talking about. Yes, they should

640
00:47:37.440 --> 00:47:40.880
have as long is it not proprietary, Long is they're not involved in a

641
00:47:40.960 --> 00:47:45.960
lawsuit and would sway one thing or
the other? Yes, and we are

642
00:47:45.039 --> 00:47:52.239
working on right now. It starts
at home to school home. You'd be

643
00:47:52.320 --> 00:47:59.280
surprised how much they limit you to
viewing at that time, but denying you

644
00:47:59.360 --> 00:48:04.320
that it's in the already about every
document that you have access to. Okay,

645
00:48:04.360 --> 00:48:07.800
so Mary can see the financial documents, but they're telling her it's going

646
00:48:07.880 --> 00:48:13.440
to be eleven hundred bucks. Yeah, well no, it's it is supposed

647
00:48:13.480 --> 00:48:19.559
to be no costs except for mailing
and reproduction. But no one needs that.

648
00:48:19.639 --> 00:48:22.079
It shall be online, like you
said, So you know what Mary's

649
00:48:22.079 --> 00:48:28.000
working on. Mary, I'm telling
you something. Your HOA is off base.

650
00:48:28.159 --> 00:48:32.119
What's the what's the name of the
community A cord is Applewood Village in

651
00:48:32.159 --> 00:48:37.880
a court HA management company, And
is a cord the one telling you it's

652
00:48:37.880 --> 00:48:40.880
going to be that much money?
Yes? And then I asked that because

653
00:48:40.920 --> 00:48:45.119
my nephew is a board president for
another HOA and he does not have They

654
00:48:45.159 --> 00:48:50.119
don't pay an HA management company.
He does it all himself. That he

655
00:48:50.239 --> 00:48:52.480
told me. He said, well, you need to send that cost.

656
00:48:52.480 --> 00:48:55.679
Tell your HOA board, you know, go around the HA manager and tell

657
00:48:55.719 --> 00:49:00.480
the board how much they're asking.
So that's what I did. The HOA

658
00:49:00.599 --> 00:49:02.719
board came back and said, you
know, it's not based on your ability

659
00:49:02.760 --> 00:49:06.519
to pay, it's based on whatever
he says it is. So they're supporting

660
00:49:06.559 --> 00:49:14.440
him and it is not okay.
His son who is his name? Yeah,

661
00:49:14.480 --> 00:49:17.000
his name is Kyle. His name
is Kyle. And do you have

662
00:49:17.079 --> 00:49:20.519
his phone number because we'll call him. Do you have a hit? I

663
00:49:20.519 --> 00:49:22.360
don't want it right on the air, but do you have his number?

664
00:49:22.480 --> 00:49:28.400
Oh? Well I can get it
for you for sure. Hey. You

665
00:49:28.440 --> 00:49:31.679
know Stan Nel Stan, we need
to use you from time to time to

666
00:49:31.679 --> 00:49:37.519
help us. We I mean,
honest to God, what this is wrong?

667
00:49:37.599 --> 00:49:40.360
Stan? We need to do something
about this. And I'm going to

668
00:49:40.400 --> 00:49:45.800
help you get some walls past.
I've been working on this for eight years

669
00:49:46.480 --> 00:49:50.480
you have, but scam begins.
You know, when you sell your home

670
00:49:50.559 --> 00:49:55.039
in an Hoa Tom they trump this
thing up as a transfer fee to give

671
00:49:55.079 --> 00:50:00.000
you the documentation. Any other day
of the year, three and sixty four

672
00:50:00.079 --> 00:50:01.599
day of a year, you can
go in there and get it free.

673
00:50:01.719 --> 00:50:07.679
I've done it. Except when you're
selling your home. The identical information cost

674
00:50:07.719 --> 00:50:12.519
you between two hundred and one thousand
dollars and we documented that. Hey,

675
00:50:12.360 --> 00:50:15.559
they will, Stan, do you
have a lawmaker that would write this lege?

676
00:50:15.639 --> 00:50:17.719
Do you have anyone that listens that
would agree with you on this?

677
00:50:20.559 --> 00:50:24.559
Most of them agree with me,
most of them. We've had bills that

678
00:50:25.719 --> 00:50:30.760
pertain to this setting limits on this. There should be no limits. The

679
00:50:30.840 --> 00:50:35.840
loss of zero. But when you
sell your home to get the documentation,

680
00:50:36.239 --> 00:50:39.480
they sell it to you. It's
you're already paying to have it maintained.

681
00:50:39.599 --> 00:50:44.920
One point is I think, you
know, I think we need to you

682
00:50:44.960 --> 00:50:47.159
know what we need to bring this
that this is just wrong. I don't

683
00:50:47.199 --> 00:50:52.320
know on every level this is wrong
and Kyle has no right to set a

684
00:50:52.400 --> 00:50:57.280
charge. I would like someone to
call Kyle. I have Oh no,

685
00:50:57.360 --> 00:51:00.239
don't do it on the air,
Stan, you ought to call Kyle and

686
00:51:00.280 --> 00:51:02.000
say you work for you know our
show, because you do, you're you're

687
00:51:02.039 --> 00:51:07.639
a deputy here and ask them how
do they set that fee? And let

688
00:51:07.719 --> 00:51:10.000
us know? And honest to God, Stan, I'm going to help you.

689
00:51:10.400 --> 00:51:14.639
I'm going to help you get the
ear of some lawmakers and get this

690
00:51:14.800 --> 00:51:19.159
passed. And I'll go down there
and testify based on the forty five years

691
00:51:19.159 --> 00:51:22.440
I've been taking calls from homeowners.
It's just about time right now, that

692
00:51:22.559 --> 00:51:28.960
homeowners have some power. Okay,
this it's wrong that these HA management companies

693
00:51:29.199 --> 00:51:35.360
are allowed to do this. Okay, it's wrong. And and uh currently

694
00:51:36.320 --> 00:51:44.119
and there's do you want to know
the sponsors? Well, there's an HA

695
00:51:44.239 --> 00:51:47.280
task forces looking at legislation and I
don't think there's any any billins. Okay,

696
00:51:47.320 --> 00:51:52.519
Stan, do you know about that
task force? Yes, it's not

697
00:51:52.559 --> 00:51:55.639
going to do much pre Why Well, I'm going to contact them, tell

698
00:51:55.679 --> 00:51:59.760
me why why. I'm going to
talk to the chairman. Is there a

699
00:51:59.800 --> 00:52:04.679
chairman of that task force? I
don't have the name a head. It

700
00:52:04.840 --> 00:52:08.760
is all right, hold on,
hold on, Kaschina, do me a

701
00:52:08.800 --> 00:52:14.039
favor. Get Mary's information off the
air. Get that guy Kyle's information at

702
00:52:14.039 --> 00:52:17.280
Applewood. I want Stan thehoa man
to place a courtesy call from the show

703
00:52:17.559 --> 00:52:22.519
and just get his temperature on why
he set eleven dollars as a price.

704
00:52:22.800 --> 00:52:25.320
Okay, Stan, I would love
to do that and then get you back

705
00:52:25.360 --> 00:52:29.719
on the air to report that.
And I'll just Stan, I'm pledging to

706
00:52:29.800 --> 00:52:34.119
help you get this pass. I
promise you now. Remember Genesis Total Exteriors

707
00:52:34.159 --> 00:52:37.119
has that new smog eating roof I
want to let you know about it because

708
00:52:37.119 --> 00:52:39.840
it's so incredible it can actually help
the environment. Again, I'm sounding liberal,

709
00:52:39.880 --> 00:52:49.920
who gives a damn? It's a
great product. Genesis tootalexteriors dot com.

710
00:52:50.320 --> 00:52:53.400
Go with a sure thing Denver's best
roofer Excel Roofing dot com. You

711
00:52:53.400 --> 00:53:00.599
don't pay a cent until you're content
for an insurance check up free, no

712
00:53:00.679 --> 00:53:06.599
obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens

713
00:53:06.599 --> 00:53:09.280
of insurance companies find out now three
all three seven seven to one help.

714
00:53:09.440 --> 00:53:14.280
You'll think you're his only customer when
you choose Frank durand the Real estate Man

715
00:53:14.320 --> 00:53:17.760
dot com to list your home with
Remax Alliance three all three nine two zero

716
00:53:17.920 --> 00:53:34.320
sixteen twenty two Hi, Tom Martino, your troubleshooter. Three O three seven

717
00:53:34.880 --> 00:53:38.639
one three talk three oh three seven
one three eight two five five. Okay.

718
00:53:38.679 --> 00:53:42.880
We are here to help you in
any way we can, and part

719
00:53:42.880 --> 00:53:49.239
of that is exposing problems. And
I'm telling you right now we need something

720
00:53:49.320 --> 00:53:55.000
done at the state level for condos
and town homes or people are just going

721
00:53:55.079 --> 00:53:59.440
to be beat up. I want
to go on to Phil, Phil,

722
00:54:00.079 --> 00:54:05.559
what's going on with your auto accident? Phil? Hey, Tom, what's

723
00:54:05.599 --> 00:54:13.519
happening? A longtime listener, So
I hardly. I haven't been in a

724
00:54:13.559 --> 00:54:17.119
car accident so long. It's been
like decades. But when did you get

725
00:54:17.159 --> 00:54:22.639
into When did you get into one? It was on Monday? Uh,

726
00:54:22.719 --> 00:54:27.280
oh, what happened? I was
in a parking lot and I was inside

727
00:54:27.280 --> 00:54:30.079
the store. Somebody came in,
Hey, somebody have a BMW outside and

728
00:54:30.119 --> 00:54:34.239
I said, yep, and I
said it just somebody just backed into you.

729
00:54:35.119 --> 00:54:37.400
I went outside. There was a
guy in a truck. Luckily he

730
00:54:37.480 --> 00:54:39.719
actually stopped, you know, he
was responsible enough to stop and wait for

731
00:54:39.760 --> 00:54:44.880
me. Okay, So he backed
into the back bumper on my vehicle.

732
00:54:44.920 --> 00:54:49.400
And I just want to make sure
that I'm not missing anything. So I

733
00:54:49.400 --> 00:54:54.599
live in Color Springs. I was
in Denver. So I took a picture

734
00:54:54.639 --> 00:55:01.000
of the guy's registration, his insurance
good and and license plate and license plate

735
00:55:01.079 --> 00:55:05.880
yep, okay, good, excellent, that's all excellent. What else did

736
00:55:05.920 --> 00:55:10.519
you do? Did you take a
picture of your car? Yeah? Got

737
00:55:10.559 --> 00:55:15.679
it? So what is your question? So I've got his number, I've

738
00:55:15.679 --> 00:55:21.400
been I texted him some photos.
My question is, so we exchanged information,

739
00:55:22.079 --> 00:55:27.679
but he he would like not to
report it to the insurance. You

740
00:55:27.719 --> 00:55:29.559
know, he said he'd just like
to cut me in check, because you

741
00:55:29.599 --> 00:55:31.079
know how the insurance is nowadays.
Said no, I get it. There's

742
00:55:31.119 --> 00:55:37.559
nothing wrong with that, as long
as you know you have some to go

743
00:55:37.719 --> 00:55:43.119
back on him, you know exactly. That's that's what my concern is.

744
00:55:43.920 --> 00:55:46.639
So how much damage see a lot
of people say they're going to take care

745
00:55:46.679 --> 00:55:52.960
of something until they see the damage
because sometimes they think it's just something small.

746
00:55:52.480 --> 00:56:00.239
What year is your beamer? Twenty
five? So I'm suspecting it's probably

747
00:56:00.280 --> 00:56:06.000
about one thousand dollars thing to replace
the back bumper and finish it, and

748
00:56:06.639 --> 00:56:09.039
there shouldn't be anything underneath, but
there might be the pham, the liner

749
00:56:09.119 --> 00:56:14.719
between the you know, I would
get a written statement that he signs saying

750
00:56:14.719 --> 00:56:19.599
he'll take financial responsibility for the damage. Did you do that? I did

751
00:56:19.639 --> 00:56:23.400
not? Well, So why are
you asking me? You already let him

752
00:56:23.400 --> 00:56:28.599
go, So why are you asking
me what to do? Well? Like

753
00:56:29.000 --> 00:56:32.159
one thing would file and filing a
police report? Do any good? Like

754
00:56:32.440 --> 00:56:37.440
if I if he refused to pay, Yes, it would. Now you

755
00:56:37.519 --> 00:56:39.519
have to do a counter report.
They're not going to do a report in

756
00:56:39.559 --> 00:56:45.159
a in a private parking lot.
Okay, so it was a private parking

757
00:56:45.159 --> 00:56:49.000
lot. Yeah, but you can
still do a counter report. It's called

758
00:56:50.599 --> 00:56:52.679
okay, all right. I don't
know. I think they'll accept it.

759
00:56:52.760 --> 00:56:57.840
But here's what you do. Okay, you need to call him, You

760
00:56:57.920 --> 00:57:00.679
need to text him. You have
a cell phone, right, Yeah,

761
00:57:00.840 --> 00:57:05.400
I've texted them some photos of the
CARYO. Okay, did you get a

762
00:57:05.480 --> 00:57:08.880
price now? Yet? It's so
hard getting a price with you when you're

763
00:57:08.920 --> 00:57:13.920
not going through insurance with a lot
of body shops, they're all only accepting

764
00:57:14.639 --> 00:57:16.880
insurance claims. With all the heal
damage we've had here in Pula Springs,

765
00:57:17.559 --> 00:57:22.599
there's got to be something you can
get. Yeah. Why I submitted a

766
00:57:22.639 --> 00:57:25.360
couple of keliber and then there's another
place that I submitted online. They said

767
00:57:25.400 --> 00:57:28.719
it should be you know, a
couple of days before you get a response

768
00:57:28.719 --> 00:57:31.320
for that, I would say.
I would say to the guide, listen,

769
00:57:31.360 --> 00:57:37.480
I appreciate you not wanting to talk
to your insurance, and I'm willing

770
00:57:37.480 --> 00:57:42.920
to go along with you. If
you simply acknowledge by text that you will

771
00:57:42.920 --> 00:57:52.400
take financial responsibility for the damage to
my twenty eleven BMW blah blah blah,

772
00:57:52.960 --> 00:57:55.760
just for an incident that took place
on Monday, so and so and so,

773
00:57:57.079 --> 00:58:00.880
please respond. That's exactly what I
would do, because you need to

774
00:58:00.880 --> 00:58:04.800
go to small claims court and you
don't want the guy saying I don't even

775
00:58:04.800 --> 00:58:08.519
know who you are. Probably well, how else did I get a picture

776
00:58:08.559 --> 00:58:13.760
of his? Anybody can take a
bait, it doesn't matter. I mean,

777
00:58:14.239 --> 00:58:16.480
listen, bro, he can say
you did that because you saw he

778
00:58:16.559 --> 00:58:20.679
sold you something. I mean.
What I'm saying is, Phil, you

779
00:58:20.679 --> 00:58:25.639
don't understand the capacity of people to
lie, right, I mean, I

780
00:58:25.679 --> 00:58:30.760
swear to God you do. Unless
you're in business, you don't know the

781
00:58:30.800 --> 00:58:34.840
capacity of people to lie. Now. I've had people, listen, I've

782
00:58:34.880 --> 00:58:40.360
had people talk about my good sponsors, like saying the guy came in and

783
00:58:40.440 --> 00:58:45.519
pete on my floor, or the
guy came in and didn't give me a

784
00:58:45.559 --> 00:58:49.239
price, or told me it was
going to be twelve hundred dollars and it

785
00:58:49.320 --> 00:58:52.159
was twelve thousand. Now you know
that didn't happen. You know people aren't

786
00:58:52.199 --> 00:58:57.519
that stupid. I mean, you've
had people say all kinds of crap.

787
00:58:57.719 --> 00:59:02.480
It's amazing to me what people get
accus stuff and people's capacity to lie.

788
00:59:04.039 --> 00:59:07.800
You would be shocked. So do
me a favor and send that simple text

789
00:59:08.360 --> 00:59:13.920
saying in regards to the incident that
happened on Mondays, give the date to

790
00:59:14.039 --> 00:59:19.719
my BMW, give the description.
I want acknowledgment that you will take financial

791
00:59:19.760 --> 00:59:24.480
responsibility for the bumper. Please acknowledge
this text and confirm you will pay.

792
00:59:25.320 --> 00:59:30.679
And if you don't get a response
right now, you file a small claim

793
00:59:30.800 --> 00:59:32.960
right now. You don't wait until
you get your estimate right now, and

794
00:59:34.000 --> 00:59:37.079
you sue for seventy five hundred dollars
because you have time to amend it to

795
00:59:37.239 --> 00:59:42.559
less. But you sue for seventy
five hundred, have them served and have

796
00:59:42.639 --> 00:59:45.159
a court date. I'm telling you
right now three oh three seven to one

797
00:59:45.199 --> 00:59:52.320
three talks seven one three eight two
five five more coming up, Go with

798
00:59:52.440 --> 00:59:57.599
a sure thing Denver's Best roofer Excel
Roofing dot com. You don't pay a

799
00:59:57.679 --> 01:00:05.599
cent until you're content. Time for
an insurance check up free no obligation comparison

800
01:00:05.760 --> 01:00:09.840
call Compass Insurance Paying too much your
coverage at dozens of insurance companies find out

801
01:00:09.880 --> 01:00:13.960
now three all three seven to seven
to one help. You'll think you're his

802
01:00:14.119 --> 01:00:17.079
only customer when you choose Frank durand
the real estate Man dot com to list

803
01:00:17.159 --> 01:00:23.440
your home with Remax Alliance three all
three nine two zero sixteen twenty two.

804
01:00:24.440 --> 01:00:29.639
Hi Tom Martino here three three seven
one three talk seven one three eight two

805
01:00:29.719 --> 01:00:35.760
five. It's a theis turn with
roofproofing issue. Wow, what's going on

806
01:00:35.840 --> 01:00:42.039
the Yeah? Hi, Hey,
we have hail In the spring. We

807
01:00:42.079 --> 01:00:47.039
had a pretty boud hailstorm and had
a significant damage to the roof. My

808
01:00:47.119 --> 01:00:54.000
significant other also owns a auto shop. He had damage there and we had

809
01:00:54.039 --> 01:00:59.840
some salesmen came out, you know
the guys that come around after that happens,

810
01:01:00.119 --> 01:01:04.360
and put us a good sell that
he's going to take care of everything

811
01:01:04.360 --> 01:01:07.519
with our insurance and get us more
and we don't have to worry about anything.

812
01:01:07.679 --> 01:01:14.679
And so we hired them. They
did the shop roof, they messed

813
01:01:14.679 --> 01:01:17.119
some stuff up on that. What's
the name. What's the name of the

814
01:01:19.719 --> 01:01:27.199
company, Commercial Roofing Contractors. Okay, let me just say something to everyone

815
01:01:27.280 --> 01:01:31.639
listening. If I took a pool
of people who have been ripped off by

816
01:01:31.719 --> 01:01:37.039
roofing, I just want to try
a universe of people like this big pool

817
01:01:37.280 --> 01:01:45.159
of everyone who was ripped off and
roofing, ninety eight percent of them would

818
01:01:45.199 --> 01:01:51.000
be from people who were solicited.
Now, I'm not saying that every time

819
01:01:51.079 --> 01:01:55.559
you're solicited you get ripped off.
What I'm saying is, out of all

820
01:01:55.639 --> 01:02:01.920
the people ripped off, about ninety
eight percent of them, it happens when

821
01:02:01.960 --> 01:02:08.639
they're solicited. So keep going,
right. So, like I said,

822
01:02:08.639 --> 01:02:12.920
we had trouble. There was some
thing, some issues with the roof after

823
01:02:12.960 --> 01:02:16.800
they did it on the on Chris's
shop, and so the salesman that we've

824
01:02:16.800 --> 01:02:21.639
been dealing with, point person,
salesman, whatever you want to call him,

825
01:02:22.400 --> 01:02:25.559
took care of it after much many
phone calls from Chris. I mean

826
01:02:25.559 --> 01:02:30.119
it took got it. I get
it, you know. And is the

827
01:02:30.159 --> 01:02:36.360
actual name is the actual name of
the company, Commercial roofing the roofing contractors.

828
01:02:36.440 --> 01:02:39.199
Yes that is actually contractors. Okay, Yeah, that's so generic.

829
01:02:39.760 --> 01:02:45.360
Okay, So anyway, go with
a sure thing Denver's Best Roofer Excel Roofing

830
01:02:45.480 --> 01:02:51.960
dot com. You don't pay a
cent until you're content. Time for an

831
01:02:52.000 --> 01:02:57.360
insurance check up free, no obligation
comparison call Compass Insurance paying too much your

832
01:02:57.400 --> 01:03:00.440
coverage at dozens of insurance companies find
out now wow three all three seven seven

833
01:03:00.480 --> 01:03:05.239
to one. Help You'll think you're
his only customer when you choose Frank durand

834
01:03:05.239 --> 01:03:08.639
the real estate Man dot com to
list your home with Remax Alliance three all

835
01:03:08.719 --> 01:03:20.760
three nine two zero sixteen twenty two. Yeah, rip mad news. You

836
01:03:21.000 --> 01:03:27.159
need advice so you don't have come
running Just as fast as we can.

837
01:03:28.440 --> 01:03:35.599
Shooter's gonna help. Come man,
This is the Troubleshooter Show. Now Tom

838
01:03:35.639 --> 01:03:40.000
Martino, Hi, Tom Martino here, Welcome to the show. Three O

839
01:03:40.159 --> 01:03:45.000
three seven one three Talk through A
three seven one three eight two five five.

840
01:03:45.920 --> 01:03:52.480
THEA said that she and her her
spouse or significant other hired a commercial

841
01:03:52.559 --> 01:04:00.719
roofing contractor that's what they're called contractors
to do their roof at home and at

842
01:04:00.760 --> 01:04:09.639
their shop, and so let's continue. I want to get right to the

843
01:04:09.679 --> 01:04:15.039
problem. Yes, so what is
the problem. Yes, we have this

844
01:04:15.199 --> 01:04:21.519
roof on our house now that is
terrible. It's going to have to probably

845
01:04:21.559 --> 01:04:25.599
be replaced. We went ahead and
upgraded. We decided to go tell me

846
01:04:25.639 --> 01:04:29.840
what's wrong with it? Okay.
We decided to upgrade and go standing steam

847
01:04:30.039 --> 01:04:32.320
metal to get the best roof we
could and not worry about it in the

848
01:04:32.360 --> 01:04:35.960
future. It's been the extra money. So we're talking at thirty five thousand

849
01:04:36.000 --> 01:04:41.400
dollars roof on the house now,
so hold on. So the roof you

850
01:04:41.480 --> 01:04:45.400
have now is a standing seam metal
roof, correct, And you thought that

851
01:04:45.519 --> 01:04:49.960
was going to give you no problems
in the future as far as hail damage,

852
01:04:50.320 --> 01:04:55.760
well, less problem and a more
just longer range roof from what we

853
01:04:55.840 --> 01:04:59.599
heard. Okay, go ahead,
all right, got it right, right?

854
01:05:00.280 --> 01:05:06.000
And so the guys, the commercial
roofing contractors hired a subcontractor crew to

855
01:05:06.000 --> 01:05:11.280
come out and do this job.
The whole time it was very what's wrong

856
01:05:11.320 --> 01:05:14.440
with that? You didn't tell me
what's wrong with it? Yes, So

857
01:05:14.599 --> 01:05:19.599
it's it's crooked. The edges are
rough, they're like, there's no cap.

858
01:05:19.679 --> 01:05:23.599
Can you say it's crooked. When
you look at the seams, they

859
01:05:23.599 --> 01:05:28.199
don't they're not straight correct, they
are not lined up with the house.

860
01:05:28.280 --> 01:05:32.039
They didn't steal it up close to
the house with like the edge pieces I

861
01:05:32.079 --> 01:05:34.880
don't know the proper term, sorry, you know, the little pieces to

862
01:05:34.960 --> 01:05:40.880
edge it up to the house.
And we have since had other roofing contractor

863
01:05:40.920 --> 01:05:43.679
come out and look at it and
said, it's probably the whole thing is

864
01:05:43.719 --> 01:05:45.079
going to have to be taken off
because there's no okay hold on. The

865
01:05:45.079 --> 01:05:49.760
seams are crooked, the edges are
rough, and are there other trim problems

866
01:05:49.920 --> 01:05:55.000
or what kind of what other problems? Yeah, so like the little in

867
01:05:55.199 --> 01:05:58.639
caps are supposed to go on aren't
on. It looks like a two year

868
01:05:58.679 --> 01:06:02.480
old cut the men when you I
wouldn't necessarily trust another roofer either to tell

869
01:06:02.519 --> 01:06:04.880
you what you need. So,
I mean, I'm not saying it doesn't

870
01:06:04.960 --> 01:06:10.840
have to be torn off, but
but who was the other roofer we did?

871
01:06:10.880 --> 01:06:14.599
We went to the home show and
had some roofers come out and look,

872
01:06:14.800 --> 01:06:17.440
several different roofers come out and how
many roofers look talk how many other

873
01:06:17.519 --> 01:06:21.239
rules? I believe I believe we've
had three roofers look at it. Okay,

874
01:06:21.480 --> 01:06:26.360
so then that's a consensus three other
roofers, and they all say it

875
01:06:26.400 --> 01:06:30.440
has to it has to be redone. It's crap. It's crap, basically,

876
01:06:30.800 --> 01:06:34.079
yes, and it's going to have
to be done. So how much

877
01:06:34.119 --> 01:06:39.199
did you already pay for this?
It has not been paid for. No,

878
01:06:39.239 --> 01:06:42.480
it happened good, excellent, excellent. I love these people that don't

879
01:06:42.519 --> 01:06:46.360
pay up front. This is wonderful. This is wonderful because okay, now

880
01:06:46.440 --> 01:06:49.920
before you have somebody tear it off
and redo it and you don't, you're

881
01:06:49.960 --> 01:06:54.920
not faced with a giant lean.
You have to fight that battle first before

882
01:06:54.960 --> 01:06:58.920
you have it redone. By the
way, is the roof leaking? It

883
01:06:59.000 --> 01:07:01.400
is not leaking. No good of
course, we really haven't had rain or

884
01:07:01.519 --> 01:07:08.079
much you so you didn't have it
replaced? Thank goodness? Yet correct,

885
01:07:08.119 --> 01:07:11.199
we have not. We are at
the spot now. So the guy that

886
01:07:11.519 --> 01:07:14.639
came out and sold us, the
point person we've been dealing with with this

887
01:07:14.679 --> 01:07:18.079
company, he is now long longer
with a company. And the company we

888
01:07:18.159 --> 01:07:21.599
have called over and over and over
and they will not return our calls or

889
01:07:23.159 --> 01:07:29.079
speak to us. Basically, and
in the meantime, the subcontractor called Chris,

890
01:07:29.159 --> 01:07:31.039
the guy that put the roof on, who also put a hole in

891
01:07:31.079 --> 01:07:36.239
the roof of my car, left
metal all over our Okay, I get

892
01:07:36.239 --> 01:07:40.000
it, I get it, they
saw it. But anyway, all you

893
01:07:40.079 --> 01:07:44.000
have to deal with is commercial roofing
contractors. That's your deal. What do

894
01:07:44.039 --> 01:07:45.840
they say they're going to do?
What do they say they're going to do

895
01:07:45.920 --> 01:07:49.559
about it? They won't respond to
us or call us back. We have

896
01:07:49.639 --> 01:07:53.159
no, we don't. Are they
trying to collect the money? When was

897
01:07:53.199 --> 01:07:55.960
it done? And this was it
done last spring? When was it done?

898
01:07:56.920 --> 01:08:01.400
It was done over the summer,
and they tried to collect they they

899
01:08:01.480 --> 01:08:03.719
called and said, oh even And
Chris is like, well, I'll pay

900
01:08:03.760 --> 01:08:08.239
as soon as you guys make sure
the roof is right. I'll pay and

901
01:08:09.000 --> 01:08:12.320
then, but do you understand it's
too late for them to put a lien

902
01:08:12.400 --> 01:08:15.960
on your house? Right? Oh? I did not know that. That's

903
01:08:15.039 --> 01:08:18.239
wonderful. No, it's too late. Now listen, let me explain something

904
01:08:18.279 --> 01:08:21.039
to you, dear, because I
don't mean dear is a put down.

905
01:08:21.199 --> 01:08:24.520
I want to ask. I want
to explain this to you. Okay,

906
01:08:24.960 --> 01:08:30.960
now listen, if they come out
to your house and do any stitch of

907
01:08:30.039 --> 01:08:40.560
work at all. It will extend
the deadline for their lean. So what

908
01:08:41.039 --> 01:08:45.399
am I saying to you right now? You know they did a suck,

909
01:08:45.439 --> 01:08:48.920
a sucky job. You know they're
terrible. They the last time they were

910
01:08:49.000 --> 01:08:53.680
on your roof was summertime. They
had one hundred and twenty days. No

911
01:08:53.760 --> 01:08:57.439
excuse me, they had four months. So that's yeah, one hundred and

912
01:08:57.439 --> 01:09:01.039
twenty days to put a lien on
your house. They did not do it.

913
01:09:01.560 --> 01:09:05.199
They can't do it. Prey and
clear, do not let them come

914
01:09:05.239 --> 01:09:09.640
back. They haven't come back to
work on it, have they no?

915
01:09:10.319 --> 01:09:15.039
Okay, okay, good, you
don't want them to not now. Normally

916
01:09:15.079 --> 01:09:17.960
I say give them a chance to
do the right thing, but if they've

917
01:09:18.000 --> 01:09:20.920
abandoned you more than four months,
you don't give them a chance anymore.

918
01:09:20.960 --> 01:09:26.279
Because they can't lean your house.
You're going to refuse to pay. And

919
01:09:26.359 --> 01:09:29.319
since you don't have to worry about
a lean, what you're going to do

920
01:09:29.720 --> 01:09:31.479
is you're not going to let them
do anything at your house, not even

921
01:09:31.520 --> 01:09:35.199
clean up, nothing, nothing.
You're going to tell them they're no longer

922
01:09:35.279 --> 01:09:40.479
welcome and you don't want them there. Then when you hire a new company,

923
01:09:40.479 --> 01:09:44.560
you're going to take pictures and document
everything because they will sue you for

924
01:09:44.600 --> 01:09:46.279
the money. They can't lean your
house, but they'll sue you, and

925
01:09:46.319 --> 01:09:51.279
this will be your defense. And
only hire a company that is willing to

926
01:09:51.520 --> 01:10:00.520
literally testify or be deposed if it
becomes necessary. Okay, if they had

927
01:10:00.560 --> 01:10:06.479
to fix it, well, here's
the deal. I would get a professional,

928
01:10:08.880 --> 01:10:15.800
unbiased, independent roofing inspector. That's
what I would do. Okay.

929
01:10:15.520 --> 01:10:19.199
Then I would combine that hold on. I would combine that with the other

930
01:10:19.279 --> 01:10:25.600
opinions of the other roofers. That's
what I would do. Then I would

931
01:10:25.640 --> 01:10:32.359
go ahead and have it replaced and
pay for it. Okay, that's what

932
01:10:32.399 --> 01:10:35.640
I would do. Now when they
come after you for money. If they

933
01:10:35.680 --> 01:10:39.640
come after you for money, first
of all, if they put a lien

934
01:10:39.720 --> 01:10:42.600
on the house, you can have
it removed. They won't if they do

935
01:10:42.640 --> 01:10:44.880
put a lien on. If they
do come after you for the money,

936
01:10:45.199 --> 01:10:49.600
you use all of this information as
your defense not to pay. Okay,

937
01:10:50.079 --> 01:10:54.399
because they can't collect from you unless
they win in court. You know.

938
01:10:55.079 --> 01:10:58.359
Putting you with a collection age you
won't mean a thing. Nothing means anything.

939
01:10:58.640 --> 01:11:01.840
But they will eventually probably sue you. What they'll do is they'll get

940
01:11:01.880 --> 01:11:05.079
an attorney or someone who says,
huh, thirty thousand dollars, hey,

941
01:11:05.119 --> 01:11:09.119
and they didn't pay, let's go
after them. I want ten, I

942
01:11:09.159 --> 01:11:12.279
want a third, and they'll go
after you. Okay, but don't be

943
01:11:12.359 --> 01:11:16.960
shocked when that happens. Be ready
for it, okay, And there's nothing

944
01:11:17.000 --> 01:11:19.680
we can do. We don't need
to take any legal action in our end.

945
01:11:19.680 --> 01:11:23.680
In the meantime, Well, I'm
not giving you legal advice, so

946
01:11:23.720 --> 01:11:25.720
I'm not going to tell you that, right. I don't know what you

947
01:11:25.720 --> 01:11:30.079
would sue for. I don't know. You haven't paid for it now,

948
01:11:30.840 --> 01:11:34.960
and even if you have damages beyond
that you I mean, I don't I

949
01:11:34.960 --> 01:11:38.359
would. I would leave it alone. But you might want to talk to

950
01:11:38.399 --> 01:11:43.000
an attorney about it. You can
talk to Brad O'Brien. He's a real

951
01:11:43.079 --> 01:11:45.600
estate attorney. He knows stuff about
this. Maybe not, it's more of

952
01:11:45.640 --> 01:11:48.439
a construction problem. I don't know. I don't know who you would talk

953
01:11:48.479 --> 01:11:53.479
to on it. But you may
want to get a consultation. But I'm

954
01:11:53.560 --> 01:11:56.880
telling you that I don't think suing
them. I don't know what you would

955
01:11:56.920 --> 01:12:02.800
sue them for. Right, That's
just my opinion. THEA again. You

956
01:12:02.880 --> 01:12:06.199
may want to run it by someone, Kachina, who can we run it

957
01:12:06.239 --> 01:12:10.159
by? What legal mind? Can
we run this by right now? Just

958
01:12:10.199 --> 01:12:14.520
to ask them? Maybe, Brad
asked Brad O'Brien, if he wants to

959
01:12:14.520 --> 01:12:17.680
comment, if he does, uh
THEA. If he can comment, we'll

960
01:12:17.720 --> 01:12:20.760
get him on hold on a second
three oh three seven one three talk seven

961
01:12:20.800 --> 01:12:30.359
one three eight two five five coming
up. I have Michelle and I'm gonna

962
01:12:30.359 --> 01:12:31.880
hold. I'm not gonna take her
right this second, but I want to

963
01:12:31.920 --> 01:12:39.159
tell you. She's coming up about
a problem going on with organ donations.

964
01:12:39.800 --> 01:12:45.840
There are many many people awaiting organ
donations, and there's a shortage, but

965
01:12:45.920 --> 01:12:51.800
it's not all because of a lack
of donors. When she told me the

966
01:12:51.880 --> 01:13:00.399
story and I looked into it,
I could not believe the reason for the

967
01:13:00.520 --> 01:13:05.079
shortage or adding to the shortage.
And I'm going to give you a hint.

968
01:13:06.000 --> 01:13:14.920
It's wist literally waist Rodney. You
have an auto accident? What is

969
01:13:15.000 --> 01:13:18.079
it? All the time it was
kind of interesting. I was making a

970
01:13:18.119 --> 01:13:24.880
slow right turn and a gentleman on
an old bicycle turning came in front of

971
01:13:24.880 --> 01:13:29.399
me from the from the south,
and I was going west and okay,

972
01:13:29.439 --> 01:13:32.479
So the guy was coming up your
right side. He was coming in front

973
01:13:32.479 --> 01:13:39.760
of me from my left side,
and okay he was and I saw him

974
01:13:39.760 --> 01:13:43.880
come in so I stopped real quick
and he fell over. I did not

975
01:13:43.960 --> 01:13:46.479
hit him. I did not get
a ticket. And he had to go

976
01:13:46.520 --> 01:13:50.560
to the hospital and he has Okay, so did the bicycle hit your car?

977
01:13:51.600 --> 01:13:57.640
No, it was two feet in
front of me, because okay,

978
01:13:57.680 --> 01:14:00.560
he was coming. He was coming
down. I don't get it, but

979
01:14:00.640 --> 01:14:02.760
okay, I don't need to get
it. I don't want to bore everyone.

980
01:14:02.960 --> 01:14:08.800
You were making a right turn and
he saw you and stop suddenly and

981
01:14:08.840 --> 01:14:12.800
fell off. Well, no,
he was. He was coming and he

982
01:14:14.000 --> 01:14:17.119
rode in front of me. I
stopped. How did he ride in front

983
01:14:17.159 --> 01:14:19.479
of you? Okay? Now,
what do you mean? Okay, if

984
01:14:19.520 --> 01:14:23.520
you're driving up the street and you're
gonna make a right hand turn, okay,

985
01:14:23.560 --> 01:14:26.359
you're driving. I don't care if
it's north southeast, but it doesn't

986
01:14:26.399 --> 01:14:28.960
matter. You're going down the street. You're gonna make a right turn.

987
01:14:29.000 --> 01:14:32.800
Where's the bicycle? He wrote it. He rode in front of me from

988
01:14:32.800 --> 01:14:36.960
my left side. Okay, from
your left side. He was coming across

989
01:14:38.000 --> 01:14:42.520
on a cross street. Yes,
I got it. Go on, okay,

990
01:14:42.520 --> 01:14:45.359
got it all right? Now,
that's perfectly clear. So you're making

991
01:14:45.359 --> 01:14:49.359
a right He comes in from the
left and falls over. Yeah, okay,

992
01:14:49.479 --> 01:14:55.199
I stopped. I got it.
And the patrolman that did the investigation

993
01:14:55.319 --> 01:15:00.600
said, well you did, So
what is your question? He's followed a

994
01:15:00.600 --> 01:15:04.239
big claim against my son's insurance company
because I'm driving his car. Wait now,

995
01:15:04.279 --> 01:15:08.560
hold on, hold on? What
kind of a claim for personal injury?

996
01:15:09.439 --> 01:15:13.800
Personal entry claim? Ye know?
Does he have an attorney? I

997
01:15:13.840 --> 01:15:16.520
don't know yet. He hadn't found
a nickclaim anything with us yet. How

998
01:15:16.600 --> 01:15:21.920
much is he asking for? He's
asking for several thousands of dollars and dollars

999
01:15:21.960 --> 01:15:26.600
his medical bills. How much?
Tell me about one hundred thousand or what?

1000
01:15:28.119 --> 01:15:30.520
We don't know yet. He just
they just said they're founding a lawsuit

1001
01:15:30.520 --> 01:15:39.680
against my son his insurance company.
Rather, okay, and Rodney, that's

1002
01:15:39.760 --> 01:15:44.600
exactly what's supposed to happen. Your
insurance company is going to either settle or

1003
01:15:44.640 --> 01:15:48.960
defend. Okay, they have to
settle with you know, but as long

1004
01:15:49.000 --> 01:15:54.520
as you tell the insurance company what
happened, they should fight this. Yeah,

1005
01:15:54.520 --> 01:15:56.720
that's why I'm going to get a
copy of the police report because that's

1006
01:15:56.760 --> 01:16:00.079
what's on there. Okay, good. And at the time, did he

1007
01:16:00.279 --> 01:16:05.079
go along with that story? No, he didn't. He was laying in

1008
01:16:05.119 --> 01:16:10.239
the street, wouldn't talk to anybody
except when the ambulance came and picked him

1009
01:16:10.319 --> 01:16:14.600
up. But he didn't claim he
was hit, did he? Yes?

1010
01:16:15.359 --> 01:16:20.479
Oh he claimed you hit him?
Yes, Well, then that's a whole

1011
01:16:20.479 --> 01:16:25.800
different story. Brother, the police
officer didn't give you a ticket? Why

1012
01:16:27.239 --> 01:16:30.720
because I didn't hitting? Hold On? It doesn't matter. How does the

1013
01:16:30.720 --> 01:16:35.039
police officer know that? How do
I know you're telling the truth. Yeah,

1014
01:16:35.119 --> 01:16:39.439
I'm talking about for this case,
bro, I'm not talking about you

1015
01:16:39.479 --> 01:16:42.279
personally. Hold On. I want
to get John Fuller to weigh in on

1016
01:16:42.359 --> 01:16:45.439
this. Hang On three all three
seven to one three talks seven one three

1017
01:16:45.520 --> 01:16:47.680
eight two five. I've I've got
a text for my guests here today,

1018
01:16:47.840 --> 01:16:51.560
which is Paul the waterman. Somebody
wants to know they have hard water in

1019
01:16:51.560 --> 01:16:55.079
the house, they don't really want
to change that out, and they also

1020
01:16:55.119 --> 01:16:59.760
have a triple filter reverse osmosis.
Now does that mean it's going to fail?

1021
01:17:00.239 --> 01:17:02.640
And how long does it take to
fail? Like, Okay, Paul,

1022
01:17:02.840 --> 01:17:06.159
I have a reverse osmosis system at
my sink, and I have pretty

1023
01:17:06.199 --> 01:17:10.199
hard water. I don't mind the
water that much. I know you've recommended

1024
01:17:10.239 --> 01:17:13.560
I do a softener here, and
I'm considering that. But because I'm not

1025
01:17:13.640 --> 01:17:15.359
here that much, that's the problem. So here's what I want to know.

1026
01:17:16.359 --> 01:17:19.760
How does it mean? Does it
render it useless? Or does it

1027
01:17:19.840 --> 01:17:24.119
just mean you have to change it
more often? Hold on, go ahead,

1028
01:17:24.159 --> 01:17:28.000
sir, you have to change it
more often. Okay. So hardness

1029
01:17:28.159 --> 01:17:30.840
is a liquid that oxidizes, converged
to a scale, and what it does

1030
01:17:30.960 --> 01:17:35.279
is reverse osmosis. Membranes are like
a roll of film, So they're tiny

1031
01:17:35.399 --> 01:17:39.279
membranes, right, and they're wrapped
in layers like a roll of film,

1032
01:17:39.359 --> 01:17:44.439
so that calcium can oxidize and block
them right and rip them. How will

1033
01:17:44.479 --> 01:17:46.880
we know when it's not effective?
How do I know when I should change

1034
01:17:46.960 --> 01:17:50.680
my membranes? The flow rate because
of membrane's going to swell and it's going

1035
01:17:50.760 --> 01:17:54.239
to stop producing that. How I
measure a flow I don't know how to

1036
01:17:54.279 --> 01:17:57.079
measure that. Well, you're hardly
getting your water coming out of it,

1037
01:17:57.359 --> 01:18:00.600
Okay, So what do I do? When should I change those filters?

1038
01:18:00.640 --> 01:18:03.159
Anywhere? It's safe to say with
everything going on that every two years.

1039
01:18:03.319 --> 01:18:06.199
Okay, if you use it regularly
every two years, every two years,

1040
01:18:06.199 --> 01:18:11.680
then then while you're there doing that, do you do you check the flow

1041
01:18:11.760 --> 01:18:14.039
rate if they have hard water?
Or do you just leave it? No?

1042
01:18:14.119 --> 01:18:15.920
We I mean we do the heart
hardness test and talk to them about

1043
01:18:15.920 --> 01:18:20.880
okay. Yeah, but in other
words, if someone wants the reverse osmosis

1044
01:18:20.880 --> 01:18:24.520
system, they can get it.
They can get it. They don't need

1045
01:18:24.560 --> 01:18:28.640
to put a soften in. If
the hard water hardness is seven grains,

1046
01:18:28.640 --> 01:18:31.079
are unders, are good to go. If it's over seven grains of hardness,

1047
01:18:31.319 --> 01:18:34.920
you're outside of the operating parameter of
that reverse often case, what was

1048
01:18:34.960 --> 01:18:39.159
mind you remember? I think you're
about seven? Okay, yeah, I

1049
01:18:39.279 --> 01:18:42.640
was pretty hard but not over.
And the problem now is that if the

1050
01:18:42.800 --> 01:18:47.199
if the EPA with the Biden administration, if they lower the water requirements for

1051
01:18:47.239 --> 01:18:50.760
a dishwasher and washing machine, hard
water is going to make them ineffective.

1052
01:18:51.800 --> 01:18:56.880
They want to lower what they want
to go to three three gallons per load

1053
01:18:57.720 --> 01:19:01.319
on a dishwasher in a person cycle
excuse me, and even less on the

1054
01:19:01.439 --> 01:19:04.960
wash machine. So hard water is
really going to affect the operation of those

1055
01:19:05.000 --> 01:19:08.279
plans is where you're gonna have to, like, you know, run two

1056
01:19:08.399 --> 01:19:13.600
cycles just to get them clean.
All right, good information waterpros dot net.

1057
01:19:13.640 --> 01:19:21.960
More coming up, Go with a
sure thing Denver's best roofer Excel Roofing

1058
01:19:23.039 --> 01:19:29.560
dot com. You don't pay a
cent until you're content. Time for an

1059
01:19:29.560 --> 01:19:34.560
insurance checkup free no obligation comparison call
Compass Insurance Paying too much your coverage at

1060
01:19:34.600 --> 01:19:39.279
dozens of insurance companies find out now
three oh three seven seven to one.

1061
01:19:39.399 --> 01:19:43.039
Help. You'll think you're his only
customer when you choose Frank Durand the real

1062
01:19:43.119 --> 01:19:46.680
estate Man dot com to list your
home with Remax Alliance three oh three nine

1063
01:19:46.720 --> 01:19:57.800
two zero sixteen twenty two. Hi
Tom Martino, your troubleshooter three oh three

1064
01:19:57.920 --> 01:20:00.840
seven one three talks seven one three
A two five five. By the way,

1065
01:20:00.880 --> 01:20:04.319
you're a plumbing Colorado dot net has
the best prices on water heaters bar

1066
01:20:04.439 --> 01:20:11.720
none. E'rero plumbing Colorado dot Net
forty gallon tanks starting at thirteen ninety nine,

1067
01:20:12.119 --> 01:20:15.560
fifty gallon tanks starting at fifty nine
nine. Even Paul the Waterman says,

1068
01:20:15.600 --> 01:20:17.640
well, whoa, whoa, that's
a great price. It really is

1069
01:20:17.720 --> 01:20:20.840
I mean, you can't beat it. And by the way he does to

1070
01:20:20.920 --> 01:20:24.560
water heaters, I think you're all
plumbing Colorado dot net. What you do

1071
01:20:24.680 --> 01:20:28.279
to water systems, man, you
know these softening systems that you do,

1072
01:20:29.439 --> 01:20:31.680
honest to God to get the same
level of softness, Well you can't.

1073
01:20:31.760 --> 01:20:35.319
But those other I don't want to
get into the brandings. So those other

1074
01:20:35.359 --> 01:20:39.119
systems start at what twelve grand,
eight grand, nine grand? What?

1075
01:20:39.600 --> 01:20:42.640
I think a lot of our competitors
start at five grand and go up to

1076
01:20:42.680 --> 01:20:45.079
eleven thousand dollars or more, but
they don't do near what you do at

1077
01:20:45.079 --> 01:20:48.840
three. No, and everybody'd be
very candid with you. It's the same

1078
01:20:48.920 --> 01:20:55.520
filtration media. The technology is not
different. The difference is is that ours

1079
01:20:55.640 --> 01:21:00.479
is manufactured in Appleton, Wisconsin.
And so that's a cloud. Wait wait

1080
01:21:00.479 --> 01:21:01.920
wait, that's for the ones that
do it the right way or try to

1081
01:21:01.960 --> 01:21:04.359
do it the right way. But
then there's some that don't work whatsoever.

1082
01:21:04.479 --> 01:21:08.680
Well, and you know what I'm
talking about, those magnetics, magnetic systems

1083
01:21:08.720 --> 01:21:12.399
and there and there, and there's
no such thing as a filtration media that's

1084
01:21:12.439 --> 01:21:15.960
gonna you know what that realign the
electrons exactly. That's the biggest scam.

1085
01:21:16.159 --> 01:21:19.399
All right, well, in my
opinion it is. It just doesn't work.

1086
01:21:19.439 --> 01:21:24.039
Now let's keep going here. John
Fuller is our expert. John Fuller,

1087
01:21:24.359 --> 01:21:26.520
John, this is weird, and
I want to ask you this,

1088
01:21:26.640 --> 01:21:30.039
because you are a personal injury attorney. You do it the right way and

1089
01:21:30.399 --> 01:21:31.880
you really look at all aspects.
In fact, you will turn down a

1090
01:21:31.880 --> 01:21:34.600
case if you don't think it's a
good one. So, now here's what's

1091
01:21:34.640 --> 01:21:39.960
happening. John's driving up the street
about to make a right turn. Okay,

1092
01:21:40.439 --> 01:21:45.279
Now picture yourself making a right turn. A bicycle is in the cross

1093
01:21:45.279 --> 01:21:47.960
street to the left, and they're
going down the same street you're going to

1094
01:21:48.039 --> 01:21:51.760
turn right onto but they see you
turning right and they turn on their brakes

1095
01:21:51.800 --> 01:21:58.159
so they don't hit you, and
they fall over. You never strike them,

1096
01:21:58.399 --> 01:22:01.520
Okay, they fall over. The
police investigate, no tickets given.

1097
01:22:01.840 --> 01:22:09.840
However, he goes back home and
calls this guy's insurance company or excuse me,

1098
01:22:09.880 --> 01:22:15.279
a personal injury attorney and says,
the guy hit him, and so

1099
01:22:15.119 --> 01:22:19.079
he's making a right turn when you
make a right turn. And by the

1100
01:22:19.119 --> 01:22:23.239
way, I wanted to ask you, I'm John, not John. I'm

1101
01:22:23.239 --> 01:22:28.640
sorry Rodney did the other guy have
a red light or a stop sign.

1102
01:22:30.640 --> 01:22:38.960
Uh no, it's it was a
he was just crossing the street in front

1103
01:22:39.000 --> 01:22:43.279
of me. Yeah, but listen, Rodney, there's no such thing as

1104
01:22:43.319 --> 01:22:45.840
two cross streets without one of them
having either a stop sign or a traffic

1105
01:22:45.880 --> 01:22:50.680
signal sign which I had already stopped. And okay, you had stopped,

1106
01:22:51.000 --> 01:22:55.880
and then you started turning right and
this guy slammed on his brakes and fell

1107
01:22:55.920 --> 01:22:59.399
over. Now he's claiming you hit
him. So what I'm asking John is

1108
01:22:59.720 --> 01:23:00.920
if he he didn't hit him,
and this guy says he hit him,

1109
01:23:00.960 --> 01:23:04.680
I mean, what happens? He
has no dash cam, which by the

1110
01:23:04.680 --> 01:23:09.640
way, would have helped what happens. Well, you took the words right

1111
01:23:09.640 --> 01:23:14.600
out of my mouth. This is
a classic example of exactly exactly why I

1112
01:23:14.680 --> 01:23:16.199
recommend dash cans, so that it
would put this whole thing to rest,

1113
01:23:16.560 --> 01:23:20.000
as in a dash can. Keep
in mind that other guy has the burden

1114
01:23:20.039 --> 01:23:26.119
of proof, but since your caller
has insurance, he can simply call his

1115
01:23:26.159 --> 01:23:31.800
own insurance. They have both the
duty and the opportunity to defend that action

1116
01:23:31.920 --> 01:23:36.279
completely, and they will make every
determination as to how they defend it,

1117
01:23:36.640 --> 01:23:40.920
what they do, whether they let
it go into litigation, whether they settle

1118
01:23:40.960 --> 01:23:44.359
it, everything along the way,
But it is on that driver of the

1119
01:23:44.399 --> 01:23:47.560
bicycle to prove his damages. Now, he's going to say that your caller

1120
01:23:48.000 --> 01:23:53.000
failed to yield the right of way
to the oncoming driver, and that bike

1121
01:23:53.199 --> 01:23:56.760
is afforded the right of way short
of a stop sign or something. The

1122
01:23:56.760 --> 01:24:00.239
bike has got the right of way
there to be able to go across the

1123
01:24:00.279 --> 01:24:04.439
intersection without being impeded by the by
the right turning car. But you know,

1124
01:24:04.720 --> 01:24:09.800
the you're starting to get into some
serious gray area when you deal with

1125
01:24:10.319 --> 01:24:13.560
you know, if he put down
the bike but he never made actual contact,

1126
01:24:13.600 --> 01:24:16.319
did the guy cause the collision?
Could the other guy have avoided it,

1127
01:24:16.600 --> 01:24:20.079
you know, with the exercise of
appropriate in other words, could he

1128
01:24:20.239 --> 01:24:26.720
still be responsible for injuries even if
there was no collision? Absolutely he could.

1129
01:24:27.680 --> 01:24:32.000
Okay, so that's not really the
main deal now, John, excuse

1130
01:24:32.039 --> 01:24:35.479
me, I don't know why,
Rodney. Are you sure they're claiming you

1131
01:24:35.560 --> 01:24:42.439
hit him? Yes, Okay,
in that case, you attack his credibility

1132
01:24:42.520 --> 01:24:45.039
if he says he was hit.
It'd probably be better if he told the

1133
01:24:45.039 --> 01:24:49.479
truth and said I was forced to
lay down my bike, Right, John,

1134
01:24:49.520 --> 01:24:51.439
I mean that would be the truth. I mean, if that is

1135
01:24:51.479 --> 01:24:55.560
the truth, now here's the deal. I have a simple question. Are

1136
01:24:55.600 --> 01:24:59.000
they listen, don't I don't think
you need to overthink this thing. This

1137
01:24:59.119 --> 01:25:01.439
other guy has the and the proof, and he's got one opportunity to put

1138
01:25:01.479 --> 01:25:06.479
his story together. If he's claiming
that there was contact between his bike and

1139
01:25:06.560 --> 01:25:10.439
your car, there's going to be
a mark. I mean they're just is

1140
01:25:10.520 --> 01:25:13.159
Yeah, that was going to ask
do you have damage to your car?

1141
01:25:13.359 --> 01:25:16.640
John? I mean Rodney, Rodney, No, John is the next caller.

1142
01:25:16.720 --> 01:25:19.640
That's why I do Rodney, do
you have damage to your car?

1143
01:25:20.800 --> 01:25:25.840
None? Whatsoever? No scratches.
Because so there you go. There you

1144
01:25:25.880 --> 01:25:29.479
go make make and did you contact
your insurance and tell them all it?

1145
01:25:30.439 --> 01:25:33.159
Oh? Yes, yeah, So
make sure you go the extra step.

1146
01:25:33.359 --> 01:25:38.600
Take just a ton of pictures,
a ton of photographs of the scene with

1147
01:25:38.720 --> 01:25:42.239
the amount of you know, I
mean it's it's kind of winter time right

1148
01:25:42.279 --> 01:25:45.439
now, stuffs not butting out,
but I mean still take take a picture

1149
01:25:45.439 --> 01:25:47.680
of the scene, of everything that
you saw. Take a picture of your

1150
01:25:47.680 --> 01:25:51.479
car from every conceivable angle. He's
got the burden of proof, but you

1151
01:25:51.560 --> 01:25:57.359
might help your insurance company defend the
section by, you know, by by

1152
01:25:57.479 --> 01:26:00.880
giving them tools to be able to
say, guys, we're not buying it.

1153
01:26:00.920 --> 01:26:03.720
You never made contact. He wouldn't
have to prove that he made contact

1154
01:26:03.800 --> 01:26:09.359
for your caller to be liable if
he still caused the accident by pulling out

1155
01:26:09.359 --> 01:26:12.239
in front of him. But if
he goes on the record and says that

1156
01:26:12.319 --> 01:26:15.359
he did, then he's going to
have to live by that statement. Improve

1157
01:26:15.560 --> 01:26:17.720
exactly, That's what I'm getting at. Then if he changes his mind and

1158
01:26:17.760 --> 01:26:20.760
says, well, on second thought, I didn't hit him, but he

1159
01:26:20.800 --> 01:26:25.720
made me lay it down, then
his credibility shot to hell. John Fuller,

1160
01:26:25.800 --> 01:26:29.640
thank you, my accident lawyer dot
co three oh three five nine seven

1161
01:26:29.800 --> 01:26:32.800
forty five hundred hour expert. By
the way, a quick question on reverse

1162
01:26:32.840 --> 01:26:36.560
osmosis. Then we'll come back and
talk about Oregon donations. Uh, John,

1163
01:26:38.039 --> 01:26:44.039
what is your question on reverse osmosis? Hey, I was wondering.

1164
01:26:44.520 --> 01:26:46.359
I heard it takes like I don't
know the number, but I heard it

1165
01:26:46.399 --> 01:26:50.560
takes like two gallons to make one
gallon of good water. If that's true,

1166
01:26:50.920 --> 01:26:56.000
what does that take? Yeah,
that's that's correct, because it's it's

1167
01:26:56.039 --> 01:26:58.319
not one hundred percent h two own. It's not. You can't look at

1168
01:26:58.319 --> 01:27:03.600
it as wastewater tri helo met thanks
you chlorine which is chlorine and ammonia,

1169
01:27:04.119 --> 01:27:09.159
so absolutely is it one? Is
it two gallons for every two two gallons

1170
01:27:09.159 --> 01:27:13.680
to one? But also the level
of TDS and water temperature could affect that

1171
01:27:13.760 --> 01:27:15.760
rate as well. By the way, John, you got to keep this

1172
01:27:15.840 --> 01:27:18.680
in mind too. He's not you
don't do reverse osmosis for the whole house.

1173
01:27:18.960 --> 01:27:23.520
You're doing it just for drinking water. Well, we do offer you

1174
01:27:23.520 --> 01:27:25.840
can do it for the whole house. You can, right, but that's

1175
01:27:25.880 --> 01:27:29.399
a completely different process. Okay,
John, thank you for the question.

1176
01:27:29.439 --> 01:27:36.239
We have more coming up on the
Troubleshooter Show. Go with a sure Thing

1177
01:27:36.359 --> 01:27:41.760
Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're

1178
01:27:41.840 --> 01:27:47.800
content. Time for an insurance checkup
free, no obligation. In comparison,

1179
01:27:47.920 --> 01:27:54.039
call Compass insurance paying too much your
coverage at dozens of insurance companies find out

1180
01:27:54.039 --> 01:27:57.600
now three oh three seven seven to
one help. You'll think you're his only

1181
01:27:57.680 --> 01:28:00.520
customer When you choose Frank durand the
Real estate Man dot com to list your

1182
01:28:00.520 --> 01:28:10.880
home with Remax Alliance three All three
nine two zero sixteen twenty two, Tom

1183
01:28:10.920 --> 01:28:15.439
Martino Your Troubleshooter three All three seven
one three Talk seven one three A two

1184
01:28:15.520 --> 01:28:19.359
five five. Michelle brought a point
up to my show, and I said,

1185
01:28:19.399 --> 01:28:24.880
I got to look into this,
and oh my god, I don't

1186
01:28:24.920 --> 01:28:29.960
know why news media isn't on this. I had a friend. I had

1187
01:28:30.000 --> 01:28:34.359
a friend Michelle from is it Michelle
by the way? Yes, okay,

1188
01:28:34.359 --> 01:28:36.880
because I know you don't spell it
with the e on the end, or

1189
01:28:36.920 --> 01:28:41.520
you do, I don't know.
But anyway, Michelle, here's the point.

1190
01:28:42.079 --> 01:28:46.079
I have a friend who Mark McIntosh, who was in sports. He

1191
01:28:46.119 --> 01:28:49.399
was a sports guy and a TV
host, and he's done a lot in

1192
01:28:49.399 --> 01:28:54.319
Denver. He's retired now I think
because the medical problems. He's doing some

1193
01:28:54.439 --> 01:29:00.039
inspirational speaking. So but he needs
a kidney really bad. Yeah. I

1194
01:29:00.039 --> 01:29:04.159
have another friend of my vice friend
who needs a kidney really bad. And

1195
01:29:04.319 --> 01:29:10.680
I had Mark on the show.
And the problem isn't always that they don't

1196
01:29:10.720 --> 01:29:17.840
have the organs. I couldn't believe
the statistic that up to half the organs

1197
01:29:17.960 --> 01:29:27.880
are wasted because of transportation and handling
issues. Fuck, oh my god,

1198
01:29:28.319 --> 01:29:33.079
why why? Up to half.
I mean, these are viable organs,

1199
01:29:33.159 --> 01:29:42.279
otherwise viable, but they end up
not being used exactly. Can you explain

1200
01:29:42.520 --> 01:29:47.199
why? Yeah, So the more
I look into us, actually, the

1201
01:29:47.199 --> 01:29:53.840
more I'm uncovering, and the more
disturbing it gets, because this has really

1202
01:29:53.880 --> 01:29:59.000
been going on since nine eleven,
so we're looking at approaching twenty three years

1203
01:29:59.039 --> 01:30:04.439
now. Where organs. You know, before nine to eleven, you know

1204
01:30:05.079 --> 01:30:13.039
the kind of the organ procurement organizations
that handle these organs. They could take

1205
01:30:13.079 --> 01:30:16.920
the organs through airport security and actually
watch them being loaded on the plane from

1206
01:30:16.960 --> 01:30:24.560
the passenger gates, and they would
be loaded into the cabin of the aircraft

1207
01:30:24.600 --> 01:30:29.840
with a pilot, so it would
go in the cockpit. Yes, yes,

1208
01:30:30.079 --> 01:30:34.800
did a person accompany the organ I
don't know that. I'm not sure.

1209
01:30:35.960 --> 01:30:41.479
But because of changes in security protocol, airline employees now load the organs

1210
01:30:41.479 --> 01:30:45.000
on the tarmac where they fly of
pressurized cargo holds. They become part of

1211
01:30:45.039 --> 01:30:48.560
the baggage, but they go in
the same part of the baggage that your

1212
01:30:48.600 --> 01:30:54.840
pet would go right, yeah or
yeah, you're over my bag, But

1213
01:30:54.880 --> 01:30:59.600
they're pressurized right or not? Yes, of course, buy and pressurized cargo

1214
01:30:59.600 --> 01:31:02.640
holds yeah, okay, So what's
wrong with that? People may ask,

1215
01:31:02.720 --> 01:31:05.439
you know, my puppy goes in
there, not all of them, a

1216
01:31:05.439 --> 01:31:09.279
lot of them taking them on board. But let's say you have a retriever,

1217
01:31:09.359 --> 01:31:12.239
a golden retriever, they would go
there. What would be wrong with

1218
01:31:12.319 --> 01:31:15.079
that? If a golden retriever can
survive, what is it about an organ

1219
01:31:15.119 --> 01:31:21.319
that doesn't survive? Well, I
mean, we've all seen what happens during

1220
01:31:21.359 --> 01:31:28.680
turbulence to do you know, on
videos, even on Instagram or whatever you're

1221
01:31:28.760 --> 01:31:34.039
looking at. But there's nothing.
There's not a surveillance camera, you know,

1222
01:31:34.079 --> 01:31:41.319
there's no one looking after them.
The temperature changes are not regulated.

1223
01:31:42.960 --> 01:31:46.479
They're going in cargo. Now,
here's what I want to ask you.

1224
01:31:46.600 --> 01:31:50.159
I get what you're saying, and
I agree with you that, but I

1225
01:31:50.319 --> 01:31:55.680
was always under the impression and maybe
I just watched too many movies where you

1226
01:31:55.720 --> 01:31:59.479
see them take it out of a
patient, they put it in a container,

1227
01:32:00.199 --> 01:32:02.920
and they put it on a private
jet or a helicopter. Is that

1228
01:32:03.000 --> 01:32:13.159
all false? So taking an organ
from from the donor and getting it to

1229
01:32:13.199 --> 01:32:18.479
the airport and from the airport to
the the transplant center, that's not the

1230
01:32:18.640 --> 01:32:25.199
issue. The issue is with the
commercial airlines and what happens once the organ

1231
01:32:26.239 --> 01:32:30.399
reaches the airport? No, I
get it, but they don't, so

1232
01:32:30.520 --> 01:32:34.159
they is it? Is it a
myth that they are flown on private jets

1233
01:32:36.680 --> 01:32:41.479
if you want to pay for it? Okay, I get it. So

1234
01:32:41.880 --> 01:32:46.399
they go on an airline And there
were a number of reasons. And you

1235
01:32:46.439 --> 01:32:51.119
sent me the new article today.
What was that one about? It's more

1236
01:32:51.159 --> 01:32:58.680
than just mis mishandling. Sometimes they
get lost. How the hell does that

1237
01:32:58.920 --> 01:33:02.199
happen? Really good question. I
mean, we can track our Amazon packages

1238
01:33:02.359 --> 01:33:05.760
down to a tee pretty much.
Why don't we let Amazon do it?

1239
01:33:06.000 --> 01:33:12.680
I'm serious. Amazon would be great
for organ delivery. Yeah, and it's

1240
01:33:12.880 --> 01:33:16.479
it's you know in that article I
sent you. And it's unfortunate because there

1241
01:33:16.560 --> 01:33:23.239
was an extensive amount of research that
was done for that article that went into

1242
01:33:23.479 --> 01:33:29.960
an NBC News publication and it was
it was published February of twenty twenty,

1243
01:33:30.079 --> 01:33:32.520
and we all know what happened about
March April of twenty twenty. Yeah,

1244
01:33:32.760 --> 01:33:38.439
so it was buried. It was
buried by COVID. Yes, this was

1245
01:33:38.640 --> 01:33:42.600
just starting to get national attention.
This was just starting to get the attention

1246
01:33:42.720 --> 01:33:49.479
of people but it was overcome by
what was the pandemic. But in that

1247
01:33:49.640 --> 01:33:53.880
article it also talks about, you
know, organs making it to the airport,

1248
01:33:54.039 --> 01:34:00.039
never even placed on an intended flight. There's the article's extensive. I

1249
01:34:00.039 --> 01:34:03.359
don't want to cite everything that's in
there, but it is horror. It

1250
01:34:03.439 --> 01:34:10.520
is horror how they are handled.
And the simple fact is before nine to

1251
01:34:10.520 --> 01:34:16.199
eleven they were closely monitored through security. They watched them being loaded on the

1252
01:34:16.319 --> 01:34:20.840
plane, they went into the cabin
with the pilot. And how this has

1253
01:34:20.880 --> 01:34:28.119
been allowed to be changed for so
long. It is sickening because we're losing

1254
01:34:28.880 --> 01:34:34.720
so many organs every single year and
the need is greater than ever. But

1255
01:34:35.920 --> 01:34:40.680
why I'm reaching out to you is
because I want the public to be aware

1256
01:34:40.760 --> 01:34:45.279
that there is a bill before the
Senate. It is a Senate bill nineteen

1257
01:34:45.319 --> 01:34:51.359
thirty nine right now, Yes,
it was introduced this last June by Senator

1258
01:34:51.399 --> 01:34:56.840
can't well out of Washington state,
but it is. And okay, let

1259
01:34:56.880 --> 01:35:00.000
me get that send s B.
What number is it again, nineteen thirty

1260
01:35:00.079 --> 01:35:05.880
nine and what does it say?
Well, this is the problem. There's

1261
01:35:05.920 --> 01:35:10.199
a lot in this bill, as
there are with most bills that are put

1262
01:35:10.279 --> 01:35:15.680
before legislation and even the summary of
this bill. You know, it's extensive,

1263
01:35:15.960 --> 01:35:20.640
but it doesn't include the fact that
there's a new organ transportation policy within

1264
01:35:20.680 --> 01:35:28.960
it. It talks about everything else
that is in this bill, but the

1265
01:35:29.840 --> 01:35:35.439
transportation of organs. Within the bill, there are three identified changes that Okay,

1266
01:35:35.520 --> 01:35:38.399
hold on, I got to come
right back to you. This is

1267
01:35:38.479 --> 01:35:42.279
really important stuff. I want to
know what this bill specifies so people can

1268
01:35:42.359 --> 01:35:50.119
talk to their lawmakers. Hold on, we got more coming up. Go

1269
01:35:50.239 --> 01:35:55.279
with a sure thing Denvers Best Roofer, Excel Roofing dot com. You don't

1270
01:35:55.319 --> 01:36:01.880
pay a cent until your content time
for an insurance check up free no obligation.

1271
01:36:01.920 --> 01:36:06.399
In comparison, call Compass Insurance paying
too much your coverage at dozens of

1272
01:36:06.399 --> 01:36:11.000
insurance companies find out Now three all
three seven to seven to one help.

1273
01:36:11.159 --> 01:36:14.960
You'll think you're his only customer when
you choose Frank durand the real estate Man

1274
01:36:15.000 --> 01:36:18.520
dot com to list your home with
Remax Alliance three all three nine two zero

1275
01:36:18.600 --> 01:36:30.319
sixteen twenty two. Hey Tom Martina
here, which call the Waterman Waterpros dot

1276
01:36:30.359 --> 01:36:38.039
need. Michelle has been enlightening me
about organs that have gone missing. They

1277
01:36:38.079 --> 01:36:42.960
got my ear because of Mark Macintosh
waiting for a kidney, and this this

1278
01:36:43.159 --> 01:36:49.239
article that I read. Listen to
this one hundred They wrote this article years

1279
01:36:49.239 --> 01:36:55.039
ago and then COVID came and it
went, you know, it got shoved

1280
01:36:55.079 --> 01:37:00.960
to the back. One time a
heart was left behind, and by mistake

1281
01:37:01.479 --> 01:37:06.760
in another time, other organs were
totally lost. Can you imagine where are

1282
01:37:06.760 --> 01:37:13.000
they? Can you imagine someone discovering
it and then here's here's here's what it

1283
01:37:13.079 --> 01:37:18.319
was. Back then one hundred and
seventy organs could not be transplanted due to

1284
01:37:18.600 --> 01:37:27.000
mistakes in handling and transportation. So
what happened with you was personal? How

1285
01:37:27.000 --> 01:37:30.359
did you get involved? It was
your mom, right, Michelle, my

1286
01:37:30.439 --> 01:37:34.079
mother in law. Yeah. Yeah, she was waiting for an organ and

1287
01:37:34.119 --> 01:37:39.279
they said it's not viable, is
that right? Well, she she got

1288
01:37:39.279 --> 01:37:44.239
called into you know, the transplant
center. They worked really hard on it

1289
01:37:44.319 --> 01:37:47.640
to get it going, and then
she done. It was a viable,

1290
01:37:47.880 --> 01:37:53.520
and then you know, weeks had
passed, she got called back in.

1291
01:37:53.600 --> 01:37:57.960
She got a healthy kidney, and
she's doing great, and she just kind

1292
01:37:58.000 --> 01:38:01.000
of inquired, you know, kind
of what are the circumstances that make them

1293
01:38:01.079 --> 01:38:06.760
an organ viable versus not viable,
and we don't know the reason her specific

1294
01:38:08.079 --> 01:38:12.600
kidney the first one wasn't viable.
It could have been for a myriad of

1295
01:38:12.640 --> 01:38:18.159
reasons that involved no human error.
But they did discuss at that time this

1296
01:38:18.399 --> 01:38:26.319
problem with you know, commercial airlines
transportation of organs and how often they see

1297
01:38:26.319 --> 01:38:33.239
them damaged in flight or through no
discarded or not being put on the correct

1298
01:38:33.239 --> 01:38:38.119
flight, or things like that.
Go with a sure thing Denvers best Roofer,

1299
01:38:38.239 --> 01:38:41.800
excel roofing dot com. You don't
pay a cent until you're content.

1300
01:38:45.159 --> 01:38:47.720
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1301
01:38:47.840 --> 01:38:53.800
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

1302
01:38:53.880 --> 01:38:57.159
three all three seven to seven to
one help. You'll think you're his only

1303
01:38:57.239 --> 01:39:00.079
customer when you choose Frank durand the
real estate Man dot com to list your

1304
01:39:00.079 --> 01:39:09.479
home with Remax Alliance three all three
nine two zero sixteen twenty two. Yeah,

1305
01:39:10.840 --> 01:39:18.760
ripped news need advice? Who you
don't have? Come running just as

1306
01:39:18.800 --> 01:39:26.479
fast as we can. Shooter's gonna
help. Come man, This is the

1307
01:39:26.640 --> 01:39:31.359
Troubleshooter Show. Now Tom Martino,
Hey, welcome to the show. I

1308
01:39:31.399 --> 01:39:34.760
am Tom Martino. I have Paul
the water Man with me. We'll talk

1309
01:39:34.760 --> 01:39:39.359
about some water issues and anything you
want. I'm going to go to the

1310
01:39:39.359 --> 01:39:42.479
phones. Earnest is on the phone, and then we have some consumer news

1311
01:39:42.520 --> 01:39:45.399
I want to cover as well.
And then I have my YouTube morons,

1312
01:39:45.439 --> 01:39:49.600
Feel Free Morons and Facebook flunkies to
chime in. Ask your questions. I'm

1313
01:39:49.640 --> 01:39:55.840
actually going to start. I'm going
to actually start taking questions on I take

1314
01:39:55.880 --> 01:39:59.680
them on next Door now, I
also take them on YouTube and Facebook.

1315
01:39:59.720 --> 01:40:02.800
So keep going. Hey, Tom, Yeah, can I just say something

1316
01:40:02.840 --> 01:40:09.399
about the water filtration? Go ahead. I just read an article that the

1317
01:40:09.520 --> 01:40:14.279
University of New Mexico did a study
of I get it was between fifty and

1318
01:40:14.319 --> 01:40:21.119
seventy five human placentas all had traces
of microplastics and oh my god, every

1319
01:40:21.159 --> 01:40:26.560
single Now they don't know whether or
not. The second stage of the study

1320
01:40:26.840 --> 01:40:29.880
is to find out whether or not
it's harmful, but the first stage is

1321
01:40:29.960 --> 01:40:35.039
really eye opening that every single one
had microplastics. God, that's scary.

1322
01:40:35.159 --> 01:40:42.920
That is scary that I believe that's
because of the mismanufacturing practices, if that's

1323
01:40:42.920 --> 01:40:46.600
the right term that the bottle industry
has been practicing. Uh, for a

1324
01:40:46.720 --> 01:40:51.359
very long time. And I think
the state of California when baby bottles bottle

1325
01:40:51.439 --> 01:40:57.520
water, bottle of water. Yeah, State of California want to crack down

1326
01:40:58.079 --> 01:41:01.159
on water softening, waste water from
water softing because of old technology that was

1327
01:41:01.199 --> 01:41:06.039
still being implemented. And so what
that did is that cause manufacturers to shortcut

1328
01:41:06.039 --> 01:41:11.600
the process. And our membranes are
not designed to be a pre treatment.

1329
01:41:12.119 --> 01:41:15.920
They have to be fed some water
and this is a direct result. I

1330
01:41:15.439 --> 01:41:18.800
truly believe that, And that was
my concern. Doct that you know,

1331
01:41:18.920 --> 01:41:24.279
if it's going and I mean it
can also be part of the embryo correct,

1332
01:41:24.600 --> 01:41:28.800
Well yeah, well yeah, everything
that goes into the baby goes through

1333
01:41:28.800 --> 01:41:32.760
the placenta. Yeah, I mean
that's that could cause miss characters alone,

1334
01:41:32.760 --> 01:41:40.760
I would think, Tom, I
don't know, man, I is that

1335
01:41:40.880 --> 01:41:43.600
the only thing in the environment killing
us. There's the other things we don't

1336
01:41:43.640 --> 01:41:46.039
even know about, Like what about
pfas. We haven't talked about those in

1337
01:41:46.039 --> 01:41:50.359
a while. They added one hundred
and eighty nine additional chemicals to the PFA's

1338
01:41:50.399 --> 01:41:56.079
family that started with four, Now
it's up to one hundred and eighty nine.

1339
01:41:58.520 --> 01:42:00.359
Anyway, three h three seven on
three talks seven one, three,

1340
01:42:00.439 --> 01:42:06.560
eight, two, five five.
Here's the deal. You got to do

1341
01:42:06.640 --> 01:42:11.640
something about it on a micro level, just like you do with supplements.

1342
01:42:11.680 --> 01:42:15.119
If you can't find good food,
you do supplements. I mean, really,

1343
01:42:15.760 --> 01:42:20.359
they help earnest what's going on with
your car or with your issue with

1344
01:42:20.720 --> 01:42:26.720
what's Red Automotive? Hello, Ernest, what's going on? How you doing

1345
01:42:26.760 --> 01:42:29.760
it? Really is a pleasure to
talk to. And thought I'd never be

1346
01:42:29.840 --> 01:42:32.279
having to need you, but I
do have a need. What's going on?

1347
01:42:32.359 --> 01:42:36.880
Man? These people done data messed
up my wife's car so bad.

1348
01:42:39.239 --> 01:42:41.680
I don't know which way to turn
anymore. And that's why I talk.

1349
01:42:41.720 --> 01:42:45.159
Okay, and tell me from the
beginning, first about the car. What

1350
01:42:45.279 --> 01:42:47.640
kind of car is it? And
tell me what was wrong with it?

1351
01:42:48.439 --> 01:42:55.720
It's a twenty thirteen Equinox, and
what was wrong with it was my wife

1352
01:42:55.760 --> 01:42:59.880
had it had an oil change done, and then they said three thousand miles

1353
01:43:00.039 --> 01:43:02.239
bring it back. But in about
two thousand miles he was hearing the noise.

1354
01:43:02.720 --> 01:43:09.159
This is after an oil change at
this place. Red Automotive correct after

1355
01:43:09.199 --> 01:43:12.479
the oil change, and when they
okay, took it back, they turned

1356
01:43:12.520 --> 01:43:16.159
around and said that they found that
they said it was bone dry, there

1357
01:43:16.199 --> 01:43:20.399
was no oil in it, and
they found a crack in the vow cover,

1358
01:43:21.199 --> 01:43:27.680
and they recommended that the timing change
and all the stuff we replaced now

1359
01:43:27.960 --> 01:43:30.479
hold on a sec though, Ernest, this is weird. So this is

1360
01:43:30.640 --> 01:43:36.159
after they had already done an oil
change, and only two thousand miles later

1361
01:43:36.239 --> 01:43:42.279
they found all this wrong with it, Yes, sir, okay, but

1362
01:43:42.159 --> 01:43:45.560
but how many miles on this how
many miles on this car? Ninety eight

1363
01:43:45.600 --> 01:43:53.720
thousand, okay? And so with
ninety eight thousand miles it probably I do

1364
01:43:53.760 --> 01:43:58.920
believe they need a timing belt changed. I think I gotta, I gotta

1365
01:43:58.960 --> 01:44:03.399
figure this out. But on the
on the what else was wrong with it?

1366
01:44:03.399 --> 01:44:09.239
It sounds major? Okay? Yeah, So what happened was is they

1367
01:44:09.600 --> 01:44:14.960
did the timing belt and then my
wife got the car back we had left

1368
01:44:15.319 --> 01:44:18.439
and her son would to use it
and it stopped. So they left it

1369
01:44:18.479 --> 01:44:23.000
and we got back. When we
got back from the vacation, we had

1370
01:44:23.000 --> 01:44:29.239
it told back to him and he
had said that well, his assistant said

1371
01:44:29.279 --> 01:44:40.920
that the timing change broke and went
the cam. So this is after they

1372
01:44:41.159 --> 01:44:45.600
changed it out it broke, yes, sir, And and so I was

1373
01:44:45.680 --> 01:44:48.680
like, okay, well, I'm
not paying for this. He goes,

1374
01:44:48.720 --> 01:44:53.600
no, We're taking care of it, et cetera, et cetera. So

1375
01:44:57.079 --> 01:44:59.960
the guy, the owner could not
get it. He said, he could

1376
01:45:00.159 --> 01:45:02.840
not get it to keep running.
He said it would start, but it

1377
01:45:02.840 --> 01:45:09.439
wouldn't keep running. So the guy
acknowledges that he had Was it a timing

1378
01:45:09.600 --> 01:45:15.479
chain, did they say, or
a belt? A timing chain? I

1379
01:45:15.479 --> 01:45:17.039
didn't know they had to be replaced, you know, hold on, Ernest,

1380
01:45:17.079 --> 01:45:20.319
hold on, Kachina. Can you
read my mind? What am I

1381
01:45:20.319 --> 01:45:26.920
gon gonna ask right now? Kevin
clocking? Hey, get our expert on.

1382
01:45:27.279 --> 01:45:30.359
By the way, I'm not opposed
to using Jeff Fick or Romando,

1383
01:45:30.560 --> 01:45:34.760
but you know who's ever available.
I will and uh, you hold on

1384
01:45:34.840 --> 01:45:38.399
and we'll come back to you on
that. Okay, I want I want

1385
01:45:38.439 --> 01:45:41.399
to get somebody on to talk about
this. Three h three seven one three

1386
01:45:41.479 --> 01:45:48.000
talks seven one three eight two five
five. You know it's uh, it's

1387
01:45:48.119 --> 01:45:56.600
really amazing though that we cannot go
to our kitchen, sink or somewhere and

1388
01:45:56.720 --> 01:46:00.520
just get clean water. Now we
can't even go to bo and get good

1389
01:46:00.600 --> 01:46:04.920
water. Anyway, we'll talk about
that coming up. I want to know

1390
01:46:05.000 --> 01:46:09.960
what you do you put in that
reverse losmosis system. I guess John,

1391
01:46:10.399 --> 01:46:15.600
what is your HVAC question? Which
is heating, ventilation and air conditioning?

1392
01:46:15.680 --> 01:46:18.680
What's going on? Hey, Tom, I'm wondering about the filter. You

1393
01:46:18.760 --> 01:46:24.600
know how you got to filter that
you know blocks everything? Right? Can

1394
01:46:24.640 --> 01:46:29.079
you put a filter in line in
all the return vents instead of that one

1395
01:46:29.119 --> 01:46:32.800
so you can block all the dust
before it goes into your bence? Okay,

1396
01:46:33.680 --> 01:46:40.279
that would choke down the system they're
designed first of all. Why would

1397
01:46:40.319 --> 01:46:44.199
you want to do that? Though? Are you talking about return air or

1398
01:46:44.359 --> 01:46:47.319
airflow? No, I'm talking about
the return air. I'm thinking, you

1399
01:46:47.359 --> 01:46:50.159
know, I want to get my
ducks cleaned prety dirt. Well, there's

1400
01:46:50.239 --> 01:46:57.520
only your ducks do not return air. Your ducks only push air out.

1401
01:46:58.479 --> 01:47:01.319
Well, which one's return whenever the
are that? Oh, when you walk

1402
01:47:01.399 --> 01:47:10.119
in a room, sometimes the most
underdesigned system in the world is return air.

1403
01:47:10.239 --> 01:47:13.560
That usually they don't have enough return
air. But when you walk in

1404
01:47:13.640 --> 01:47:18.199
a room, that all any vent
that is just above the floor. I'm

1405
01:47:18.239 --> 01:47:23.560
not talking about like heating and cooling
vents. I'm talking about on the wall.

1406
01:47:24.199 --> 01:47:28.319
They're ninety percent of the time on
the wall. They're about two by

1407
01:47:28.640 --> 01:47:33.119
two sometimes one by four, whatever
the size, and it's low on the

1408
01:47:33.239 --> 01:47:39.520
wall above the molding. Okay,
those are return air vents. And you're

1409
01:47:39.680 --> 01:47:46.439
asking should we filter return air as
opposed to filtering the air that's being blown

1410
01:47:46.560 --> 01:47:53.319
into the home. And I do
believe that's what they filter. I'm not

1411
01:47:53.439 --> 01:47:56.159
sure where that filter is. Damn
it. I can go and look at

1412
01:47:56.199 --> 01:48:00.680
my furnace, but I think that
if you think about the air flow,

1413
01:48:00.760 --> 01:48:03.520
where is it? Where is it? Is it the air coming I do

1414
01:48:03.800 --> 01:48:10.720
believe it's the air coming into the
filter into the heating system. I'll ask,

1415
01:48:10.840 --> 01:48:14.399
though my expert. You know who
my expert is. Go ahead,

1416
01:48:14.720 --> 01:48:15.880
yes, yeah, Hey Tom,
I'm just saying, you know, okay,

1417
01:48:15.960 --> 01:48:19.039
the return. I'm just wanting to
can I put a filter? I

1418
01:48:19.159 --> 01:48:24.159
know, the return, not the
blowout. Ben's the return because the other

1419
01:48:24.800 --> 01:48:28.520
the filter that's next to the furnace, inside, the one you change monthly

1420
01:48:28.640 --> 01:48:32.680
or whatever, that's the one that
right from the return. Well, that's

1421
01:48:32.720 --> 01:48:35.000
what That's what I'm not sure of. I'm trying to get a handle on

1422
01:48:35.079 --> 01:48:42.600
this. So does a furnace filter
go on the intake or outtakes side of

1423
01:48:43.720 --> 01:48:48.000
of the the furnace. We have
to ask. I mean, we'll call

1424
01:48:48.079 --> 01:48:53.079
one of our experts on the intake
or outtake. I mean, because I

1425
01:48:53.279 --> 01:48:59.720
really think it does filter the air. I really do. I I don't

1426
01:49:00.119 --> 01:49:04.560
think that it. I don't think
that it goes on the outtake anyway.

1427
01:49:04.720 --> 01:49:09.680
They don't choke it down that way. I believe, and I'm trying to

1428
01:49:09.760 --> 01:49:15.119
google this while I'm talking, but
I do believe that it goes on the

1429
01:49:15.319 --> 01:49:18.680
intake. You're filtering intake air.
But I'm gonna tell during a break,

1430
01:49:18.840 --> 01:49:23.920
I swear to you, I'm gonna
run into my furnace room and I'm gonna

1431
01:49:23.920 --> 01:49:27.399
look. We got more coming up
on the Troubleshooter Show. Hang on three

1432
01:49:27.479 --> 01:49:35.079
oh three seven one, three eight, two five five Go with a sure

1433
01:49:35.199 --> 01:49:40.680
thing Denver's Best roofer Excel roofing dot
com. You don't pay a cent until

1434
01:49:40.720 --> 01:49:46.239
you're content. Time for an insurance
check up free, no obligation. In

1435
01:49:46.319 --> 01:49:51.600
comparison, call Compass Insurance paying too
much your coverage at dozens of insurance companies.

1436
01:49:51.720 --> 01:49:55.880
Find out now three oh three seven
seven to one help. You'll think

1437
01:49:55.960 --> 01:49:59.720
you're his only customer when you choose
Frank Durand the real estate man dot com

1438
01:50:00.039 --> 01:50:03.640
to list your home with Remax Alliance
three all three nine two zero sixteen twenty

1439
01:50:03.680 --> 01:50:11.760
two. Tom Martino, you're a
troubleshooter. Three oh three seven one three

1440
01:50:11.840 --> 01:50:16.279
talk three oh three seven one three
eight two five five. Kevin Colkin,

1441
01:50:16.720 --> 01:50:20.079
I want to ask you a quick
question. We have a complaint here from

1442
01:50:20.279 --> 01:50:27.039
Ernest. Ernest said he took his
twenty thirteen Chevy Equinox for an oil change,

1443
01:50:27.079 --> 01:50:30.039
then noise developed after that. It's
got how many miles did you say

1444
01:50:30.119 --> 01:50:36.239
total on it? Uh, Ernest? Ninety eight thousand? Okay, So

1445
01:50:38.680 --> 01:50:43.560
they said he needed a timing chain
replaced. Do timing chains get replaced?

1446
01:50:43.560 --> 01:50:46.159
I didn't know they got replaced.
Well, they can be replaced, but

1447
01:50:46.199 --> 01:50:51.600
there's no time interval. They just
replaced as required. Okay. They said

1448
01:50:51.640 --> 01:50:58.359
he needed a timing chain and some
other stuff. After two thousand miles.

1449
01:50:59.039 --> 01:51:05.319
How much did you guys spend on
that? One and sixty dollars and eighty

1450
01:51:05.359 --> 01:51:11.119
one cent they haven't repaired. How
much? How much? One thousand?

1451
01:51:11.199 --> 01:51:14.760
Got it? Okay, sixty got
it, nineteen hundred bucks got it all

1452
01:51:14.800 --> 01:51:18.880
right? Now, here's what I
want to know, Kevin. After that,

1453
01:51:19.079 --> 01:51:23.600
the timing chain broke again, is
or not again? But it broke

1454
01:51:23.760 --> 01:51:29.560
right, Ernest correct it and it
bent the cam with it. Now they

1455
01:51:29.640 --> 01:51:33.039
can't, So that wouldn't that like
require a whole engine job, Kevin,

1456
01:51:33.680 --> 01:51:39.000
Yeah, you're looking on the mind
its hold on. Go ahead, Kevin.

1457
01:51:39.279 --> 01:51:42.560
There's definitely more damage going to be
cause once the chain breaks. Yes,

1458
01:51:43.560 --> 01:51:45.880
right, Okay, Now you're saying, Ernest, they can't get it

1459
01:51:46.000 --> 01:51:50.279
to run more than a few minutes. Well, what happened was is after

1460
01:51:50.439 --> 01:51:54.800
they bent the cam and they put
a new one in. When he got

1461
01:51:54.880 --> 01:51:58.960
the new one, it wasn't the
correct one, so he had it modified

1462
01:51:59.600 --> 01:52:03.159
and that's when it wouldn't It would
start, but it wouldn't stay starts,

1463
01:52:03.199 --> 01:52:08.840
so he kept spraying gas on it
to force it, and when he couldn't

1464
01:52:08.880 --> 01:52:11.840
figure it out, he sent it
to Chevrolet for them to look at it.

1465
01:52:12.439 --> 01:52:15.399
And Chevrolet said that he should have
never put that cam in there because

1466
01:52:15.439 --> 01:52:21.920
it wasn't for that vehicle, and
that it destroyed the flock. And then

1467
01:52:21.960 --> 01:52:25.720
they need to put in a new
engine. Not a new one, but

1468
01:52:25.800 --> 01:52:29.479
they need to put an engine in
that has about ninety eight thousand miles on

1469
01:52:29.600 --> 01:52:32.560
it. I would love it but
you know what, We took all the

1470
01:52:32.600 --> 01:52:38.680
stuff to him and then he called
it back from Chevrolet. Got it,

1471
01:52:38.760 --> 01:52:41.720
so called fixed the thing. He
said to me when we went to pick

1472
01:52:41.720 --> 01:52:44.520
it up, he goes, make
sure you take it right to the Chevrolet

1473
01:52:44.640 --> 01:52:46.800
dealer and trade it in. And
I'm like, what he wants me to

1474
01:52:46.840 --> 01:52:49.920
put my wife in this car?
So we tade a minute. Here's what

1475
01:52:50.000 --> 01:52:54.119
I have to ask John. I
have to ask this straight up. Did

1476
01:52:54.199 --> 01:53:00.239
they fix it or not? No? If you're asking me got it,

1477
01:53:00.039 --> 01:53:05.159
I'm asking you like you said that
it wasn't working, then you called Chevy

1478
01:53:05.359 --> 01:53:09.840
it is working. Now? Did
they do something different? Did they correct

1479
01:53:09.880 --> 01:53:15.279
their mistake? No, because what
happened was when he released a card to

1480
01:53:15.399 --> 01:53:20.079
us, I didn't feel comfortable,
and I took it to another John before.

1481
01:53:20.319 --> 01:53:25.279
Before you get to that, why
did they release it to you if

1482
01:53:25.319 --> 01:53:28.960
they couldn't get it to run more
than a few minutes? Okay, let

1483
01:53:29.000 --> 01:53:32.439
me let me. When he got
it back from the Chevrolet dealer, I

1484
01:53:32.520 --> 01:53:39.600
don't know what he did, but
it was running, and that's when he

1485
01:53:39.680 --> 01:53:44.359
had said take it directly to a
Chevrolet dealer. Got it, I get

1486
01:53:44.399 --> 01:53:46.079
it, I get it. So
you don't know what he did to fix

1487
01:53:46.159 --> 01:53:51.960
it correct? Okay, they somehow
fixed it basically, And you don't like

1488
01:53:53.079 --> 01:53:55.079
the idea. How is it?
Let me ask you this, How is

1489
01:53:55.119 --> 01:54:00.399
it running? It ran pretty good? But when, like I said,

1490
01:54:00.399 --> 01:54:03.159
when I took it to the Chevrolet
dealer, there was like he boxed this

1491
01:54:03.319 --> 01:54:06.479
up, and it was what did
they wait? What did they say he

1492
01:54:06.600 --> 01:54:11.760
did to botch it up? Okay, now, being that I'm out of

1493
01:54:11.840 --> 01:54:15.960
mechanic, I did send you an
email and I do have photos. But

1494
01:54:15.119 --> 01:54:18.199
the thing is, they said there
was a vow cover and I know nothing

1495
01:54:18.199 --> 01:54:21.119
about a vowve cover on it.
Go ahead, go ahead? What did

1496
01:54:21.199 --> 01:54:25.840
they say? That it was supposed
to be sealed and they glued it on,

1497
01:54:26.439 --> 01:54:29.720
and that there was something like with
the pan at the bottom was not

1498
01:54:29.880 --> 01:54:32.720
put on correctly. And he was
showing me photos of all the oil that

1499
01:54:32.960 --> 01:54:39.399
was on the undercarriage of the car
going over the some kind of they didn't

1500
01:54:39.439 --> 01:54:42.479
put it back together, right?
Did you call Red back and tell him

1501
01:54:42.520 --> 01:54:45.640
this that is? Couldn't? I
didn't only call him back. I took

1502
01:54:45.720 --> 01:54:50.079
the report that they gave me and
took it back to Red. And he

1503
01:54:50.279 --> 01:54:54.199
was upset and he was like,
well, prove that it was my fault.

1504
01:54:54.279 --> 01:54:57.840
Proved that was my fault. So
finally he finally looked at the paper,

1505
01:54:58.880 --> 01:55:00.800
and when he did, he said, Okay, bring it back to

1506
01:55:00.920 --> 01:55:03.760
me and we'll fix it again.
And we're like, no, you already

1507
01:55:03.800 --> 01:55:09.279
had it for two months, over
two months, and I said no,

1508
01:55:09.600 --> 01:55:14.600
what they're charging us now is two
thousand, five hundred to fix it.

1509
01:55:14.840 --> 01:55:17.720
And at the same time, though, who's charging you that to fix it?

1510
01:55:18.520 --> 01:55:23.880
Excuse me, who's charging you the
two thousand to fix it? Chevrolet?

1511
01:55:24.399 --> 01:55:27.800
Okay, so you're going to have
You're gonna have Chevrolet fix it,

1512
01:55:27.960 --> 01:55:31.600
right, correct, and it's going
to cost you two thousand dollars right,

1513
01:55:33.199 --> 01:55:39.319
Okay, mister Tom, You're missing
one point here. When he took it

1514
01:55:39.399 --> 01:55:43.520
to Chevrolet, Chevrolet said, if
the engine block was destroyed, and that

1515
01:55:43.760 --> 01:55:46.119
was five thousand, seven hundred,
I don't know what he did to get

1516
01:55:46.159 --> 01:55:49.319
it fixed. Hey, Kevin,
if they said the engine block, I

1517
01:55:49.359 --> 01:55:55.239
don't necessarily trust all Chevy dealers.
So Kevin, my question is, if

1518
01:55:55.319 --> 01:55:59.439
they said the engine block was destroyed, how the hell did they get it

1519
01:55:59.520 --> 01:56:03.159
running. He's got to have it
rigged up somehow, because that's you know,

1520
01:56:03.279 --> 01:56:08.560
traded in right away, Ernest,
where is it right now? Right

1521
01:56:08.640 --> 01:56:12.479
now? Is at the second Chevrolet
deal of that? Did the second Chevrolet

1522
01:56:12.600 --> 01:56:16.520
dealer start doing the work yet?
Yes, well that's too late for me

1523
01:56:16.600 --> 01:56:20.479
to help you then, because I
would have wanted my expert. I mean,

1524
01:56:21.079 --> 01:56:26.760
if why would you have this is
my question? Why would you have

1525
01:56:27.479 --> 01:56:35.079
a Chevy dealer correct this car with
the valve cover and the oil pan if

1526
01:56:35.119 --> 01:56:40.199
the block is bad? Why would
you do that? Okay, this is

1527
01:56:40.479 --> 01:56:43.159
this is what happened when we took
it over there. No, Ernest,

1528
01:56:43.199 --> 01:56:45.560
I don't want a story. Here's
what I'm asking you. Are you having

1529
01:56:45.720 --> 01:56:50.920
the entire engine done or not?
No? Not the entire all right,

1530
01:56:51.079 --> 01:56:58.079
you're spending two thousand dollars on a
block that that a Chevy dealer said is

1531
01:56:58.199 --> 01:57:01.840
bad. This Chevy dealer would not
have done this work. Did you ask

1532
01:57:01.960 --> 01:57:08.760
the new Chevy dealer if the block
was bad? No. What happened was

1533
01:57:08.880 --> 01:57:11.640
is I got the paperwork from the
first one and took it back to him

1534
01:57:11.640 --> 01:57:14.760
and said, hey, this is
what the first Chevy dealer is saying.

1535
01:57:14.880 --> 01:57:18.199
He goes, well, we'll be
as we start taking it apart to do

1536
01:57:18.359 --> 01:57:23.479
to timing. But we'll be looking
and we'll see this damage if it's still

1537
01:57:23.600 --> 01:57:30.520
there. If it wasn't repaired,
who would have repaired it? So okay,

1538
01:57:30.880 --> 01:57:35.279
okay, Okay. So here's what
I'm getting at the second Chevy dealer

1539
01:57:35.359 --> 01:57:40.640
said to you, when we do
these repairs, we're gonna check to see

1540
01:57:40.640 --> 01:57:44.520
if the block is okay. Is
that right? That is correct? Okay,

1541
01:57:44.880 --> 01:57:49.159
Ernest, Hold on a second.
So it's possible that you approved two

1542
01:57:49.319 --> 01:57:55.039
thousand dollars worth of repairs to get
this fixed, and in the middle of

1543
01:57:55.119 --> 01:57:59.520
it they're gonna or whenever they're going
to tell you, what if they say

1544
01:57:59.560 --> 01:58:02.840
to you, oh, Earnest,
your block is bad and you're gonna need

1545
01:58:02.920 --> 01:58:06.840
another five thousand for a total of
seven. Are you prepared to do that?

1546
01:58:08.720 --> 01:58:11.840
No? When you see Tom,
That's why I'm calling you. Because

1547
01:58:11.880 --> 01:58:15.079
I'm not a mechanic. I don't
know these things. Okay, Earnest,

1548
01:58:15.640 --> 01:58:20.319
you should have never authorized that dealer
to do any work whatsoever. If there

1549
01:58:20.439 --> 01:58:25.600
was a question about the engine block, you should have gotten that checked first.

1550
01:58:26.000 --> 01:58:30.000
Okay. If these guys have already
torn into that engine, it's too

1551
01:58:30.119 --> 01:58:33.720
late. You've authorized them to do
this. What happens if they come back

1552
01:58:33.760 --> 01:58:38.319
to you and say the block is
bad? What will you do? Then?

1553
01:58:38.479 --> 01:58:41.439
I'm screwed. All I can do
is just try to get an attorney

1554
01:58:41.479 --> 01:58:45.119
and go at the red automotive.
Yeah, and that'll cost you to sue

1555
01:58:45.199 --> 01:58:48.439
someone. I tell people this all
the time, minimum fifteen thousand dollars and

1556
01:58:48.560 --> 01:58:54.439
you don't get attorney's fees. So
why would you sue someone and spend fifteen

1557
01:58:54.600 --> 01:59:00.720
grand to get a judgment? What
I'm getting at is it's not gonna help

1558
01:59:00.840 --> 01:59:03.800
you. You need to stop the
Chevy dealer. How long has the Chevy

1559
01:59:03.880 --> 01:59:09.520
dealer been working on it? He
probably just started to date. Tell him

1560
01:59:09.560 --> 01:59:14.880
to stop. There's Kevin, Kevin. Isn't there a way to discern if

1561
01:59:14.920 --> 01:59:18.359
the block is bad before tearing into
it? Is there a way? Yeah?

1562
01:59:18.640 --> 01:59:21.359
No, there are ways. Yeah. I'd like to see the report

1563
01:59:21.439 --> 01:59:25.439
too. How did the first dealer? How did the first Here's what I

1564
01:59:25.479 --> 01:59:30.359
want to know. How did the
first Chevy dealer discover the block is bad

1565
01:59:30.159 --> 01:59:35.960
without tearing it apart? Exactly?
How did they know? I don't have

1566
01:59:36.119 --> 01:59:41.439
no, I'm not a mechanic ernest. Listen, no, I'm going to

1567
01:59:41.520 --> 01:59:45.680
tell you something, Okay, Either
the first Chevy dealer lied to you,

1568
01:59:45.520 --> 01:59:49.920
even the maybe the first Chevy dealer
lied to you, and the block is

1569
01:59:50.039 --> 01:59:58.920
not cracked. Maybe Red Auto fixed
the block, Maybe Red Auto fixed it

1570
01:59:59.479 --> 02:00:03.920
improv upperly, but you are total. No matter what scenario, you are

1571
02:00:04.359 --> 02:00:13.680
wrong to authorize another two thousand dollars
in repairs without knowing you're wrong because you're

1572
02:00:13.720 --> 02:00:16.920
gonna be on the hook for two
grand or almost two grand and have to

1573
02:00:17.039 --> 02:00:20.359
junk the car, and then you
think you're gonna get an attorney to go

1574
02:00:20.439 --> 02:00:25.720
after them, and you're not.
You're gonna be out a car, and

1575
02:00:25.840 --> 02:00:29.880
you're gonna be out attorney's fees,
and you'll never get enough money to make

1576
02:00:29.920 --> 02:00:32.600
it up. That's life, that's
reality. So here's what you do.

1577
02:00:33.159 --> 02:00:39.279
If you want real, honest to
god advice, stop spending money on this

1578
02:00:39.479 --> 02:00:45.119
car until you know the real condition. You should call that dealer and say,

1579
02:00:45.199 --> 02:00:49.960
you know what, it's pretty stupid
for me to authorize these repairs if

1580
02:00:50.039 --> 02:00:54.000
I don't even know if the block
is good or not because I can't afford

1581
02:00:54.039 --> 02:01:00.079
to do the engine. You have
to stop them right now. You should

1582
02:01:00.119 --> 02:01:03.640
get off the phone right now and
stop them. How much how much you

1583
02:01:03.760 --> 02:01:08.720
think they got done so far and
what they told me is going to start

1584
02:01:08.800 --> 02:01:11.800
this morning. So I really have
no idea. I mean, I didn't

1585
02:01:11.840 --> 02:01:14.920
hear you. I'm sorry, what
did do? How much do you think?

1586
02:01:15.119 --> 02:01:17.159
Do you think they have your car
apart? Right now? I have

1587
02:01:17.359 --> 02:01:20.640
no idea, Tom, Ernest,
can you get over there? Do you

1588
02:01:20.680 --> 02:01:25.159
have another car to drive over there? Yes? I do, get over

1589
02:01:25.239 --> 02:01:29.960
there right now and tell them I
made a terrible mistake. I cannot afford

1590
02:01:30.039 --> 02:01:33.239
these repairs if in fact, I'm
gonna need a block. I need to

1591
02:01:33.319 --> 02:01:38.800
find out if this car is reparable, is repairable or not. My wife

1592
02:01:38.920 --> 02:01:42.039
is on the phone calling them right
now. Okay, good, do me

1593
02:01:42.119 --> 02:01:45.079
a favor and stay in touch with
us. I want that car taken out

1594
02:01:45.159 --> 02:01:48.720
of there, and I want it
tested by someone I know and trust,

1595
02:01:49.119 --> 02:01:54.199
and then you can decide if you
want to go through and then if it's

1596
02:01:54.359 --> 02:01:58.560
that other shop's fault, we will
help you there. Okay, you can

1597
02:01:58.600 --> 02:02:01.880
go to small claims court for seventy
five hundred bucks, So listen, Ernest.

1598
02:02:02.239 --> 02:02:05.359
There are a lot of options,
but the worst thing you can do

1599
02:02:06.079 --> 02:02:11.560
is to authorize two thousand dollars worth
of repairs on a car that you don't

1600
02:02:11.560 --> 02:02:14.319
even know is good or not?
Kevin, do you agree in all of

1601
02:02:14.399 --> 02:02:18.560
that. Yeah, he needs to
find out it like you. Like you

1602
02:02:18.680 --> 02:02:21.319
even asked, how did they hand
you the lock of the leg just before?

1603
02:02:21.920 --> 02:02:27.800
Yeah? Okay, Tom, I
appreciate your help. I am going

1604
02:02:27.880 --> 02:02:30.960
to get on this right away so
I can stop them and I will definitely

1605
02:02:30.039 --> 02:02:32.720
keep you in the loop that you
know what's going on. Thank you very

1606
02:02:32.840 --> 02:02:35.600
much, Thank you very much.
Three oh three seven one three eight two

1607
02:02:35.760 --> 02:02:45.840
five five. Go with a sure
thing Denver's best roofer Excel Roofing dot com.

1608
02:02:46.039 --> 02:02:53.640
You don't pay a cent until you're
content. Time for an insurance check

1609
02:02:53.720 --> 02:02:58.760
up free, no obligation in comparison
call Compass Insurance paying too much your coverage

1610
02:02:58.800 --> 02:03:01.079
at dozens of insurance? Go but
hease find out now three oh three seven

1611
02:03:01.159 --> 02:03:04.840
seven to one help. You'll think
you're his only customer when you choose Frank

1612
02:03:04.880 --> 02:03:10.039
durand the real estate Man dot com
to list your home with Remax Alliance.

1613
02:03:10.279 --> 02:03:18.520
Three oh three nine two zero sixteen
twenty two. Hi, Tom Martino,

1614
02:03:19.239 --> 02:03:25.760
your troubleshooter three O three seven one
three talk three O three seven one three

1615
02:03:26.399 --> 02:03:31.399
eight two five five. All right, listen, it's just some oh by

1616
02:03:31.399 --> 02:03:33.960
the way, John, I did
find out for you, John, real

1617
02:03:34.039 --> 02:03:40.760
quick. For sure. The air
that is filtered on your furnace is intake

1618
02:03:40.840 --> 02:03:45.319
air. It airs air that goes
into the furnace to be warmed or cooled

1619
02:03:45.680 --> 02:03:49.720
and sent out to the house,
so it is filtered. The intake air

1620
02:03:50.079 --> 02:03:57.800
is filtered. The outtake air is
the outflow is not filtered because you don't

1621
02:03:57.880 --> 02:04:00.119
have to filter both. If you
fill it on the way in, you

1622
02:04:00.199 --> 02:04:04.239
don't have to filter it on the
way out. Can you hear me?

1623
02:04:04.880 --> 02:04:08.920
Yes, I can go ahead,
yes, Hey, So okay, I

1624
02:04:09.000 --> 02:04:11.960
understand that. But let me ask
you this then. So I'm want to

1625
02:04:12.000 --> 02:04:15.760
get my ducks cleaned. So if
I'm filtering the air in, I'm thinking

1626
02:04:15.840 --> 02:04:19.600
that's where it's sucking in all the
dark, right air? Human air?

1627
02:04:20.479 --> 02:04:26.760
So do I necessarily have to clean
my out vents? Then you only have

1628
02:04:26.880 --> 02:04:30.520
to clean your ducks once every maybe
five years or so, because even with

1629
02:04:30.680 --> 02:04:35.000
filtration, things get into it.
So, okay, that's what I'm thinking.

1630
02:04:35.039 --> 02:04:40.159
Why don't I just filter on the
intakes before? Well, that's what

1631
02:04:40.279 --> 02:04:43.319
people are doing that, that's what
you're doing. That is what a furnace

1632
02:04:43.359 --> 02:04:46.479
filter does. It filters intake air
if you want to keep your ducks from

1633
02:04:46.520 --> 02:04:50.920
getting dirty. You see, duct
work doesn't necessarily get dirty from use.

1634
02:04:51.399 --> 02:04:57.319
It's stuff that accumulates in there from
it goes down your vents, you know,

1635
02:04:57.560 --> 02:05:01.600
cat dog hair, whatever gets in
your vents or during construction. They

1636
02:05:01.680 --> 02:05:05.840
never clean them. So once you
have a thorough cleaning of your vents,

1637
02:05:06.279 --> 02:05:11.159
once that's done your duck cleaning,
you don't really have to have it done

1638
02:05:11.199 --> 02:05:15.239
again unless they get dirty again.
And you have a lot of companies that'll

1639
02:05:15.279 --> 02:05:18.079
do a free inspection. But I
would say I wouldn't do it any more

1640
02:05:18.159 --> 02:05:21.840
than every five years. If I
did have it done about every five years

1641
02:05:21.960 --> 02:05:27.600
or so. Okay, okay,
I would just think filtering it right at

1642
02:05:27.720 --> 02:05:31.359
the instead of filtering at the furnace
filter at begin where the vent is actually

1643
02:05:31.359 --> 02:05:36.720
that way keeps that whole thing clean. I first of all, that's the

1644
02:05:36.960 --> 02:05:41.840
intake air, okay, And you're
right, there is a section. When

1645
02:05:41.920 --> 02:05:45.439
they do duck cleaning, they will
do that intake vent as well. They'll

1646
02:05:45.520 --> 02:05:51.359
clean that. But filtering it at
the the reason they don't filter it at

1647
02:05:51.479 --> 02:05:56.439
the wall is because you have too
many of them. People are not going

1648
02:05:56.520 --> 02:06:00.800
to change every intake filter they have, so they just make one at the

1649
02:06:01.000 --> 02:06:06.239
central point where it all goes to
the furnace, So the intake air to

1650
02:06:06.279 --> 02:06:13.720
your furnace is filtered and that comes
from the return air around your house plus

1651
02:06:14.600 --> 02:06:19.199
outside combustionaire for the fire. So
listen, man, what I'm saying is

1652
02:06:19.560 --> 02:06:23.479
it's a good idea, but it's
already being done. What else can I

1653
02:06:23.560 --> 02:06:30.960
say? Linda, what's going on
with you? Hi? Linda, Linda,

1654
02:06:30.960 --> 02:06:38.199
Hi, what's going on? Oh? My husband Dean is here as

1655
02:06:38.359 --> 02:06:45.000
well. This is a situation that
we have been facing since we had movers

1656
02:06:45.159 --> 02:06:49.640
move us too from one apartment to
another which was about a mile apart,

1657
02:06:50.520 --> 02:06:58.000
and we've had some issues with the
company because they first of all held our

1658
02:06:58.199 --> 02:07:09.840
belongings in what do you call it
in with some word honeys contage. Yeah,

1659
02:07:10.560 --> 02:07:15.159
they held our possessions and hostage because
we were moving the twenty ninth of

1660
02:07:15.319 --> 02:07:24.000
December twenty twenty two and he moved
one load and he didn't do the other

1661
02:07:24.159 --> 02:07:29.640
load, and over the holiday weekend
he said, I'm not going to deliver

1662
02:07:29.800 --> 02:07:33.239
the rest of your possessions unless you
pay me, and he insisted on a

1663
02:07:33.840 --> 02:07:38.600
cashier's check. Well, first of
all, I did not know how much

1664
02:07:38.680 --> 02:07:42.760
it was going to be. And
besides, the banks were closed Saturday,

1665
02:07:42.880 --> 02:07:47.119
Sunday, Monday, and Tuesday,
so I could not get to the bank

1666
02:07:47.199 --> 02:07:53.920
until January third, and only after
I gave him the check January third did

1667
02:07:53.960 --> 02:07:58.279
he deliver the rest of our possessions. That was the first issue. The

1668
02:07:58.479 --> 02:08:05.319
second issue was his church price,
which was double the other company that had

1669
02:08:05.399 --> 02:08:11.880
moved us prior. And the third
problem was missing items that he claims he

1670
02:08:11.039 --> 02:08:16.800
does not have and we have not
found it, and also things that he

1671
02:08:16.520 --> 02:08:22.560
has broken during the move. But
he doesn't take responsibility for any of that.

1672
02:08:24.520 --> 02:08:28.600
Okay, Linda, now let me
talk. Okay, this local move

1673
02:08:28.760 --> 02:08:33.439
was done in December of twenty twenty, and they would not deliver the rest

1674
02:08:33.479 --> 02:08:37.920
of the stuff. So here's what
I want to know. When you got

1675
02:08:37.000 --> 02:08:41.840
your initial contract, was there a
guaranteed price to move you from one apartment

1676
02:08:41.920 --> 02:08:52.119
to another? No, the price
was lifted as one hundred and fifty five

1677
02:08:52.960 --> 02:08:56.239
hold on from the contract. Wait
a minute, they were going to move

1678
02:08:56.319 --> 02:09:01.600
you from one apartment to another for
one hundred fifty five dollars. I'm years

1679
02:09:01.640 --> 02:09:05.279
old, May I say, Tom, No, No, I want to

1680
02:09:05.359 --> 02:09:09.119
help you, but I need to
know a few things. What was the

1681
02:09:09.239 --> 02:09:15.680
initial price they gave you in December
of twenty twenty two that my wife year

1682
02:09:15.880 --> 02:09:22.239
going to digit viction? Next?
Okay, okay, hey Dean, Dean,

1683
02:09:22.279 --> 02:09:24.800
I want to ask another question right
now? What do you want right

1684
02:09:24.880 --> 02:09:33.239
now? I just wanted him to
Rea to have at the radio repairs out

1685
02:09:33.319 --> 02:09:39.640
now the radio repairment irrepairable? No
now, hold on, so hold on.

1686
02:09:41.039 --> 02:09:48.840
They broke they broke a radio,
Dean, big radio on which you

1687
02:09:48.079 --> 02:09:56.319
play or all the radio radio a
bo's radio. They broke your Bow's radio.

1688
02:09:56.479 --> 02:10:01.880
Is that correct? Yeah? The
O s I get it? And

1689
02:10:03.119 --> 02:10:09.359
and what model Bow's radio is that? It's an acoustic wave radio, music

1690
02:10:09.520 --> 02:10:16.479
player including radio and a CD player. Now do you do you use the

1691
02:10:16.560 --> 02:10:22.159
CD player? We use it all
the time. Is it a is it

1692
02:10:22.239 --> 02:10:28.560
a single CD player like the CD
three thousand? It's a single CD player,

1693
02:10:30.640 --> 02:10:33.359
that's the CD three thousand. So
can you take a picture of that?

1694
02:10:37.439 --> 02:10:41.640
Yes, we have a picture of
it. Yeah. And okay,

1695
02:10:43.000 --> 02:10:50.520
and how did they break it?
The bottom is it broken? And the

1696
02:10:50.880 --> 02:10:58.359
radio norse hower anymore? So?
I called the radio two radio? Can

1697
02:10:58.399 --> 02:11:01.119
you give me the model? Can
you give me the model? Number on

1698
02:11:01.239 --> 02:11:09.039
that uh pation and temporary to carry
for who one? Can you give me

1699
02:11:09.159 --> 02:11:11.439
the model number on your Listen,
here's what I want to tell you.

1700
02:11:11.560 --> 02:11:16.760
Okay, we probably can't do anything
about the stuff you think is lost.

1701
02:11:16.880 --> 02:11:22.000
Okay, it's too late. I'm
gonna be honest with you. We probably

1702
02:11:22.079 --> 02:11:26.159
can't do anything about that, but
we might be able to do something about

1703
02:11:26.239 --> 02:11:31.840
the acoustic radio if that's your main
concern right now. Okay, if you

1704
02:11:31.000 --> 02:11:35.840
love that radio and that's your main
concern, I want you to try to

1705
02:11:35.920 --> 02:11:37.960
get me the model number of that. Okay, hang on, we have

1706
02:11:39.159 --> 02:11:41.960
more coming up. Hang on,
Go with a sure thing Denver's Best roofer

1707
02:11:43.119 --> 02:11:50.279
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pay a cent until you're content. Time

1708
02:11:50.319 --> 02:11:54.760
for an insurance checkup free, no
obligation. In comparison, call Compass Insurance

1709
02:11:54.960 --> 02:11:58.000
paying too much your coverage at dozens
of insurance companies find out now three O

1710
02:11:58.119 --> 02:12:03.199
three seven seven one help. You'll
think you're his only customer when you choose

1711
02:12:03.239 --> 02:12:07.640
Frank durand the real estate Man dot
com to list your home with Remax Alliance

1712
02:12:07.920 --> 02:12:13.840
three oh three nine two zero sixteen
twenty two Quick Linda and Dean Linda,

1713
02:12:18.000 --> 02:12:22.720
Linda and Dean are you there?
Yes? There are Okay, listen,

1714
02:12:22.800 --> 02:12:26.399
well something I just want to tell
you something. Moving scams happen all the

1715
02:12:26.479 --> 02:12:30.239
time. People give you a price, they increase the price, they do

1716
02:12:30.319 --> 02:12:33.920
all kinds of stuff. We can't
help that right now because they did it

1717
02:12:35.039 --> 02:12:39.039
back in twenty twenty two. But
I can tell you this rather than messing

1718
02:12:39.159 --> 02:12:43.479
with them. If the main problem
is your radio, is that the main

1719
02:12:43.600 --> 02:12:50.960
problem? Is that the main problem
or missing radio? And we're missing a

1720
02:12:50.039 --> 02:12:56.359
cuckoo clock too, And what is
the cuckoo clock? Cuckoo clop? I

1721
02:12:56.479 --> 02:13:05.680
word from h yourman gy? You
don't okay? That was it a fult?

1722
02:13:05.960 --> 02:13:13.920
Was it? A full seven foot
one seven still time? Almost new

1723
02:13:15.640 --> 02:13:18.680
given to me by the friends.
He's calling it about the cuckoo clock.

1724
02:13:20.399 --> 02:13:28.800
Oh my god, and my the
cuckoo call I brought from back from Germany.

1725
02:13:28.239 --> 02:13:31.720
I get it. I can't believe
this. Listen, Doc, I

1726
02:13:31.840 --> 02:13:35.479
want you to call this moving company
off the air. I gotta ask you

1727
02:13:35.520 --> 02:13:41.039
a question, guys. How old
are you? Guys? I am ninety

1728
02:13:41.159 --> 02:13:46.600
five. I'm gonna listen. I'm
going to buy you a new bows radio.

1729
02:13:46.720 --> 02:13:50.159
I want you to get me a
model number, send me a picture.

1730
02:13:50.199 --> 02:13:52.119
I'm gonna buy you a Bowz radio
with a CD player. Okay,

1731
02:13:54.119 --> 02:14:01.239
so give your information to a Kachina
and we're gonna ge get you back on tomorrow.