WEBVTT 1 00:00:00.160 --> 00:00:03.160 What the hell did you do? You sent a shut down the bathroom, 2 00:00:03.200 --> 00:00:06.360 So I clawed the toilets with a bunch of salamian shot glasses. I did 3 00:00:06.480 --> 00:00:09.919 like hitting it out of order sign on the door. Okay, yeah, 4 00:00:09.960 --> 00:00:12.199 well I wish you would have just said that, Oh my god, is 5 00:00:12.199 --> 00:00:25.000 this give me water? Am I gonna get hepatitis? Welcome to Cloud nine, 6 00:00:25.199 --> 00:00:31.000 a Superstore podcast. I'm Jason and I'm BB and we're talking about Superstore 7 00:00:31.600 --> 00:00:37.079 season six, episode twelve, Customer Satisfaction, which aired on March eleventh, 8 00:00:37.399 --> 00:00:42.799 twenty twenty one. Directed by Matt Son and written by Bridget Kyle and Vikilu, 9 00:00:42.920 --> 00:00:46.679 who have written a lot of episodes, but they're also the writing team 10 00:00:46.759 --> 00:00:52.560 behind Bo and Cheyenne, Oh Cool salt'so chaotic Energy. Yeah, it really 11 00:00:52.679 --> 00:00:55.920 was. Of course, if you want to write to us with any thoughts 12 00:00:55.960 --> 00:01:00.640 you have to share, you can find us by email or Facebook or Twitter 13 00:01:00.799 --> 00:01:03.159 and all that stuff, you know, the drill. So what do you 14 00:01:03.200 --> 00:01:07.239 think it was? Okay, it was interesting. They definitely took it in 15 00:01:07.280 --> 00:01:11.560 a different direction that I thought when I thought of customer satisfaction, What do 16 00:01:11.599 --> 00:01:15.799 you think of I mean, I do think of those surveys. I thought 17 00:01:15.799 --> 00:01:19.959 it was interesting that they never addressed the surveys because, yeah, because in 18 00:01:22.120 --> 00:01:29.280 a corporate environment, you are told to push the survey and the customer cards 19 00:01:29.319 --> 00:01:32.959 that they offer, so like, that's a lot of quotas that need to 20 00:01:33.000 --> 00:01:37.079 be met, and I'm surprised it never came up in the past. It 21 00:01:37.120 --> 00:01:44.959 would have been more realistic or more like believable. I guess if they said 22 00:01:45.120 --> 00:01:49.400 that that doesn't really matter. Nobody reads those or you know, we don't 23 00:01:49.400 --> 00:01:53.280 really like those things like that, like more honest than I never heard of. 24 00:01:53.319 --> 00:01:57.519 It is this new what service? The link at the bottom of every 25 00:01:57.560 --> 00:02:02.319 receipt? Huh? Is that no been there for years because it isn't new, 26 00:02:02.560 --> 00:02:07.640 Like everywhere you go there's a fucking survey at the bottom of your receipt. 27 00:02:07.520 --> 00:02:12.120 So it was just a little bit of a hard pill to swallow as 28 00:02:12.159 --> 00:02:15.879 a retail worker. I thought it was funny. You did, okay? 29 00:02:15.039 --> 00:02:19.800 Well, I just thought like it would be like, yeah, like they 30 00:02:19.800 --> 00:02:23.960 don't care, like they're apathetic, and then they could like read everything that 31 00:02:23.039 --> 00:02:27.520 everyone said, because that would have been funny too, to go through like 32 00:02:27.719 --> 00:02:32.599 old receipts of like past episodes like it looks like a tornado hit the store. 33 00:02:32.840 --> 00:02:37.120 Bad review, Like shit like that, you know, I found a 34 00:02:37.159 --> 00:02:44.120 baby in on a potty in the kids section. Bad review. What I 35 00:02:44.199 --> 00:02:47.280 found unrealistic was like, even with the big push to get people to do 36 00:02:47.360 --> 00:02:51.599 the surveys, like what percentage of people are actually going to do them? 37 00:02:51.840 --> 00:02:55.759 Yeah, very small, like fraction of people, and they're acting like they're 38 00:02:55.759 --> 00:03:00.080 getting responses to the surveys all day long. Yeah, And I don't know 39 00:03:00.280 --> 00:03:06.000 for me, like it is mostly either like I think I've mentioned this in 40 00:03:06.000 --> 00:03:09.159 the last episode, where it's like you kissed their ass from the beginning to 41 00:03:09.199 --> 00:03:15.400 the end, or they were pissed off and you did something to trigger them 42 00:03:15.439 --> 00:03:17.680 and they were just angry. And that's the people that do the surveys. 43 00:03:17.879 --> 00:03:24.159 It's either really grateful, really like great like amazing customer service, or I 44 00:03:24.199 --> 00:03:29.280 fucking hate this bitch, fire her. That's kind of where you go. 45 00:03:29.599 --> 00:03:34.080 And I thought it was funny when they showed Sandra doing the survey for that 46 00:03:34.240 --> 00:03:37.719 older man, Yeah, because that is kind of funny, Like that is 47 00:03:37.800 --> 00:03:39.719 kind of how it is, where it's like you have to be tech savvy 48 00:03:39.800 --> 00:03:45.639 to do the survey right, so you do cut off a lot of potential 49 00:03:45.680 --> 00:03:50.439 customer like reviews when you do it that way. Then the fact that she 50 00:03:50.599 --> 00:03:54.120 gave herself one star when he's not gonna know what she actually submitted. So 51 00:03:54.199 --> 00:03:58.879 again, it's out of five stars. I meaning I helped you a lot 52 00:03:58.960 --> 00:04:02.039 today. Are sure you want to go with two? Let's go with one? 53 00:04:02.400 --> 00:04:06.400 Classic, Sandra, You're like most of the other employees would have just 54 00:04:06.680 --> 00:04:12.280 hit five. Yeah, maybe not Marcus, but Marcus is a dummy. 55 00:04:12.360 --> 00:04:16.360 Two. Well, Marcus isn't supposed to be interacting with the customers. He's 56 00:04:16.360 --> 00:04:20.439 supposed to be in the back. Yes, And there was a very clear 57 00:04:20.519 --> 00:04:25.399 divide after the surveys come in of like back a house, front of house 58 00:04:25.480 --> 00:04:30.800 people uh huh. And Jonah is so shook that he's not a front of 59 00:04:30.839 --> 00:04:32.959 house persons. This is ridiculous. I don't belong with this group. I 60 00:04:33.000 --> 00:04:39.720 have people skills, not saying you guys don't, but kinda he's a shadow 61 00:04:39.800 --> 00:04:45.000 person. Yeah. I love this. This episode really highlighted Cheyenne and Sandra. 62 00:04:45.319 --> 00:04:48.040 It did. Yeah. I noticed that Cheyenne had a lot more speaking 63 00:04:48.120 --> 00:04:53.000 rules and she was taking on leadership position and she was hanging out with the 64 00:04:53.079 --> 00:04:56.079 leadership. Yeah, and that was kind of a small detail, but I 65 00:04:56.120 --> 00:05:00.519 really liked that they had a little meeting with Cheyenne and Dina and Glenn. 66 00:05:00.759 --> 00:05:02.279 M hmm. She's like, aren't you freaking out that you're going to lose 67 00:05:02.279 --> 00:05:04.720 your job? And they're like, oh wait, and she's like, oh, 68 00:05:04.720 --> 00:05:09.639 well you are now. Uha Ceanne. You can monitor the surveys on 69 00:05:09.680 --> 00:05:12.279 the app. If one of our people gets even one bad review, I 70 00:05:12.319 --> 00:05:15.399 want you to pull them off the floor as fast as you can and shave 71 00:05:15.439 --> 00:05:18.839 them, what like shave their head to shame them so they know they did 72 00:05:18.839 --> 00:05:21.199 something bad. So it was good to see her. It was a little 73 00:05:21.199 --> 00:05:26.800 clumsy in the beginning. It kind of felt like a little forced to me 74 00:05:27.120 --> 00:05:30.680 when she started talking during their meeting, like with the whole store in the 75 00:05:30.720 --> 00:05:33.319 morning meeting, because she's not standing up with them. She's sitting down with 76 00:05:33.439 --> 00:05:38.839 a crew, right, So that felt a little weird and awkward because you 77 00:05:38.879 --> 00:05:43.439 can tell that she's trying to get like that leadership kind of role, but 78 00:05:43.720 --> 00:05:47.399 she's sitting down with the people, so there's not I think it's important when 79 00:05:47.439 --> 00:05:50.759 you do that, Like it would have been good if she stood up or 80 00:05:50.920 --> 00:05:56.040 did something to kind of differentiate herself pull herself up from the ranks in a 81 00:05:56.439 --> 00:06:00.279 visual way because she's wearing the same outfit as they are. So and she 82 00:06:00.360 --> 00:06:06.600 wore the correct shoes for this episode. Did you notice, Yeah, everyone 83 00:06:06.680 --> 00:06:11.439 was getting their pants wet, like up the calves. Yeah. She was 84 00:06:11.480 --> 00:06:16.879 wearing her like rubbery rubberized ugs, so she was basically like not getting dirty 85 00:06:17.079 --> 00:06:21.120 peepee water on her pants. Do you want to talk about that first, 86 00:06:21.399 --> 00:06:25.920 the flooding, yeah, or do you want to like get into front of 87 00:06:25.959 --> 00:06:30.240 house back of house because that's kind of the main but we already started on 88 00:06:30.279 --> 00:06:32.920 that, so let's talk about that, okay. And what it reminded me 89 00:06:33.000 --> 00:06:38.199 of is working in theater and you have the people that are in the light 90 00:06:38.480 --> 00:06:44.560 and the people that are backstage, the actors and the set people. Yeah, 91 00:06:44.680 --> 00:06:47.560 and I like that there are people that were proud to be the backstage 92 00:06:47.560 --> 00:06:54.240 people because that's me. Yeah. Sandra was really proud and actually like embodied 93 00:06:54.279 --> 00:06:59.519 her like personhood in a really impactful way. I thought, don't get down. 94 00:06:59.600 --> 00:07:01.480 I was so so we got put in the back. It doesn't mean 95 00:07:01.480 --> 00:07:04.240 we're worthless, no, I know, you're right. It just means we're 96 00:07:04.279 --> 00:07:11.639 back of house people. Strong, silent shadow people. She named herself in 97 00:07:11.680 --> 00:07:17.800 a way that wasn't disparaging to her fellow like shadow folk. But Jonah, 98 00:07:17.800 --> 00:07:23.600 you could tell he had, you know, a tinge of like pride still 99 00:07:23.680 --> 00:07:28.480 and being able to talk to people or whatever. Yeah, and he kind 100 00:07:28.480 --> 00:07:32.759 of was super rude to all of these people who are not traditionally good with 101 00:07:32.920 --> 00:07:36.519 people. Some of them we kind of understand why people wouldn't want to be 102 00:07:36.600 --> 00:07:42.959 around them, Like that racist guy. It's so inappropriate. He was like 103 00:07:43.319 --> 00:07:46.920 even but even he knew, like, you shouldn't tell a woman, you 104 00:07:46.920 --> 00:07:49.600 shouldn't make comments about a woman and her eating habits. They don't like that. 105 00:07:50.680 --> 00:07:55.120 Yeah, it's no big deal. Some people just thought that you've talked 106 00:07:55.120 --> 00:07:58.759 too much, like way too much. Actually, one lady said that you 107 00:07:58.800 --> 00:08:03.240 accused her of having non nonnoms. They don't like it when you come and 108 00:08:03.240 --> 00:08:05.560 on what the brother And that was something that I was like, Oh, 109 00:08:05.680 --> 00:08:07.600 Jonah, why are you talking to people this way? What do you think? 110 00:08:07.639 --> 00:08:13.439 Do you think Jonah's like too much? I think the fact that he 111 00:08:13.519 --> 00:08:16.680 was trying made him go overboard, and if he was able to just be 112 00:08:16.879 --> 00:08:20.639 a little more of his normal self, I assume he's probably pretty good with 113 00:08:20.720 --> 00:08:24.279 customers, you don't think so you're shaking your hand. Hey, I know, 114 00:08:24.399 --> 00:08:28.439 I don't like Jonah. I never really liked him. He always comes 115 00:08:28.439 --> 00:08:33.159 off as super arrogant or like, I don't know, like he doesn't really 116 00:08:33.200 --> 00:08:37.639 talk at people, or he talks at people, not with them, you 117 00:08:37.639 --> 00:08:41.360 know what I mean. So it just doesn't feel like he would actually be 118 00:08:41.840 --> 00:08:46.320 receptive to customer needs. But that's just my opinion. I don't know. 119 00:08:46.519 --> 00:08:50.519 I don't know. I feel like he's good with the customers, and is 120 00:08:50.720 --> 00:08:54.840 the arrogance comes across more and like conversations with the people closer to Yeah, 121 00:08:56.080 --> 00:09:00.399 like telling people that he doesn't belong with them in the back. They're just 122 00:09:00.399 --> 00:09:03.000 doing busy work. The guy asking about the steaks, and he can kind 123 00:09:03.039 --> 00:09:07.200 of use his uh, like I don't know, hipstery knowledge of like what's 124 00:09:07.240 --> 00:09:11.279 going to be better in one situation or another to actually like help them make 125 00:09:11.279 --> 00:09:15.759 a good decision. Actually, yeah, I'm trying to choose between a ribbi 126 00:09:15.840 --> 00:09:18.399 and a sir one steak. I'm having dinner with my tree guy. Any 127 00:09:18.440 --> 00:09:22.399 recommendations, Well, you're going to get a richer flavor from the marbling and 128 00:09:22.440 --> 00:09:26.399 the RIBI, So if it were me, I'd go with that. Yeah. 129 00:09:26.480 --> 00:09:30.759 I mean, what I really want to know is who's this tree guy? 130 00:09:33.399 --> 00:09:37.000 Like, do you take your tree guy to a steak dinner like you 131 00:09:37.080 --> 00:09:39.799 treat What kind of trees is he like cutting the trees? Is he planning 132 00:09:39.840 --> 00:09:46.720 the trees? I honestly don't remember, but I'm certain we've seen that customer 133 00:09:46.799 --> 00:09:52.840 before with other like weird comments like that. Yeah, yeah, I guess 134 00:09:52.960 --> 00:09:58.080 I just yeah, Jonah. It very much seems to remind me of the 135 00:09:58.279 --> 00:10:01.559 pilot episode where Jonah is too good to be working at this store. That's 136 00:10:01.600 --> 00:10:05.200 it. Yeah, And it's like almost like he hasn't changed that much. 137 00:10:05.399 --> 00:10:11.240 Yes, And Sandra calls him out hard at the end of this because initially 138 00:10:11.399 --> 00:10:16.000 he's like, this is just busy work. This is nobody work. I'm 139 00:10:16.000 --> 00:10:18.720 not a nobody. Y'all are nobodies, but I deserve to be in the 140 00:10:18.720 --> 00:10:22.639 front, you know, I'm in the limelight. And he gets in trouble 141 00:10:22.759 --> 00:10:28.799 for not working. He like leaves his station and then he lure he like 142 00:10:28.080 --> 00:10:35.639 sings his siren song about like how everybody now is just like him in terms 143 00:10:35.639 --> 00:10:39.320 of like undervalued and they deserve a break and all this shit. In fact, 144 00:10:39.480 --> 00:10:43.399 let's get out of here, Let's go outside and enjoy the day. 145 00:10:43.799 --> 00:10:48.759 Let's value our own worth and take the day back. And when Cheyenne finds 146 00:10:48.799 --> 00:10:52.960 out, she's like, you realize that because of the flooding, like a 147 00:10:52.000 --> 00:10:56.759 bunch of merchandise is potentially damaged. Dona made us go outside and relax. 148 00:10:56.799 --> 00:10:58.360 We didn't want to know. You came alive out there, Justine, don't 149 00:10:58.360 --> 00:11:01.200 lie. Well, do you at least finish the special assignment? There was 150 00:11:01.240 --> 00:11:05.000 just a bunch of busy work. Yeah, but if you didn't move those 151 00:11:05.039 --> 00:11:07.879 boxes onto the shelves, then they were probably damaged in the flood. And 152 00:11:07.919 --> 00:11:13.759 that was like all new Zephyr products. So that's like really bad and like 153 00:11:13.120 --> 00:11:18.759 that's fucked up because you your one job was to make sure that those boxes 154 00:11:18.799 --> 00:11:22.120 weren't on the floor but up on a shelf. And Sandra like lost it. 155 00:11:22.440 --> 00:11:26.720 And I loved her dialogue in that, like saying, how like Jonah 156 00:11:26.720 --> 00:11:31.399 doesn't really understand what it is to be a shadow person and she's proud to 157 00:11:31.399 --> 00:11:35.519 be who she is and that he doesn't deserve to be back there and he 158 00:11:35.600 --> 00:11:39.240 gets kicked out and that was kind of like just desserts. I just wanted 159 00:11:39.279 --> 00:11:43.639 you to understand that we are all better, that's the thing, not better 160 00:11:43.679 --> 00:11:46.960 than the work. I'm a shadow person and I like it, so well, 161 00:11:48.039 --> 00:11:50.320 yeah, we'll get back there and assess them. No, you know 162 00:11:50.360 --> 00:11:54.919 what, you don't wanted in the back. And there's also this understanding that 163 00:11:54.960 --> 00:12:00.240 he lacks, like just because you're not like a people person, you're not 164 00:12:00.399 --> 00:12:05.200 your maybe your social skills aren't the highest, doesn't mean you're not valuable in 165 00:12:05.240 --> 00:12:09.919 other ways. And yeah, an important part of the team regardless. Yeah, 166 00:12:09.960 --> 00:12:13.840 he's kind of ablest in that way, because you know what I mean. 167 00:12:13.120 --> 00:12:16.039 And I think that's what really rubbed me the wrong way about this whole 168 00:12:16.080 --> 00:12:20.759 situation with Jonah, because some people don't know how to take social cues or 169 00:12:20.960 --> 00:12:26.679 talk to people strangers, you know, complete strangers about anything. Even when 170 00:12:26.679 --> 00:12:31.639 you have the buffer of like them asking a question and you knowing the answer, 171 00:12:31.759 --> 00:12:35.799 it can still be intimidating or not in not in your capabilities to do 172 00:12:35.840 --> 00:12:41.159 that. That doesn't mean you're less of a person or that you're not valuable 173 00:12:41.559 --> 00:12:45.240 or whatever. So it was it was just kind of really upsetting, and 174 00:12:45.279 --> 00:12:48.840 it just kind of reminded me why I don't like Jonah just like the first 175 00:12:48.879 --> 00:12:52.639 episode. Yeah, but it's kind of weird just because I feel like Jonah's 176 00:12:52.840 --> 00:12:58.559 character has been humbled over the seasons and he's come to like not see like 177 00:12:58.639 --> 00:13:01.799 working at a big box store like this as something that's beneath him, and 178 00:13:01.840 --> 00:13:05.919 he's tried to step up and kind of fight for everyone's rights there. Yeah, 179 00:13:05.960 --> 00:13:09.159 so it kind of sucks to see him like be little still ye, 180 00:13:09.360 --> 00:13:13.960 seeing himself on a higher tier than some of the other employees. Right, 181 00:13:13.080 --> 00:13:16.600 he never went back to business school, He never did anything that he said 182 00:13:16.720 --> 00:13:20.759 he was going to set out to do to better himself in any way. 183 00:13:20.679 --> 00:13:26.000 And yeah, I thought that he had at least evolved a little bit, 184 00:13:26.200 --> 00:13:31.240 but it seems like this was a step backward for him in a big way, 185 00:13:31.360 --> 00:13:37.200 which was I'm not going to say disappointing, because I think this kind 186 00:13:37.240 --> 00:13:41.320 of speaks to how a lot of people don't change at the very core when 187 00:13:41.399 --> 00:13:46.559 you're like challenged with like you know, you're not seen as a person who's 188 00:13:46.600 --> 00:13:50.919 worthy of running a register or whatever. Like his true self came out and 189 00:13:52.200 --> 00:13:54.519 he's not better for it. Nobody is. Well. I think progress in 190 00:13:56.279 --> 00:14:01.279 character growth isn't always just moving forward one direction. I think you'll find you 191 00:14:01.360 --> 00:14:05.120 still hold on to old concepts and things. And yeah, it's just weird 192 00:14:05.360 --> 00:14:09.519 because I personally thought that we were over this, Jonah, but for him 193 00:14:09.519 --> 00:14:13.200 to kind of go all the way back to step one, Like did he 194 00:14:13.320 --> 00:14:18.960 always need Amy or like another character to kind of put him in line? 195 00:14:20.240 --> 00:14:22.240 And why does it always have to be a person of color that kind of 196 00:14:22.240 --> 00:14:28.919 snaps him back into morality because it's always either Amy Garrett and now Sandra sucks. 197 00:14:31.559 --> 00:14:35.919 Yeah? Interesting, right, Yeah, so that's Jonah. Do you 198 00:14:37.000 --> 00:14:41.840 want to talk about mateo, say that Jeff came back. We have a 199 00:14:41.039 --> 00:14:46.639 new district manager who is here and excited to meet all of you. He's 200 00:14:46.679 --> 00:14:50.639 not new, it's Jeff. Oh come on, and I have the Tiger 201 00:14:50.720 --> 00:14:52.320 queue up. I was going to do a whole thing, you mean, 202 00:14:52.399 --> 00:14:56.240 run in while I have the Tiger. Was playing Jeff with a beard and 203 00:14:56.360 --> 00:15:01.159 he's running two districts, which is honestly like spreading a mother thin right, 204 00:15:01.240 --> 00:15:03.279 Like that's a lot, Like I don't know why he's so proud of that. 205 00:15:03.279 --> 00:15:11.440 That sounds terrible. So I like that. Jeff mentions that their store 206 00:15:11.559 --> 00:15:16.639 twelve seventeen is the problem Child's Store and list off all these issues that we've 207 00:15:16.639 --> 00:15:20.639 seen on the show's that supposed to make There's been some chatter that twelve seventeen 208 00:15:20.759 --> 00:15:26.519 is a problem Child's Store. What I mean, it did damage the store's 209 00:15:26.559 --> 00:15:28.879 servers, there's the raccoon infestation, there's Carol's laws. Soit not to mention 210 00:15:28.919 --> 00:15:31.639 them multiple attempts at unionizing. Well, yeah, of course it's going to 211 00:15:31.679 --> 00:15:35.000 sound bad when you just rattle them off in a row like that, But 212 00:15:35.039 --> 00:15:37.240 if you intersperse them with good things we've done or just you know, random 213 00:15:37.240 --> 00:15:41.080 trivia. Yeah, and then when they talk about putting things that are positive 214 00:15:41.120 --> 00:15:46.120 in between, they don't come up with anything either to like counterbalance all the 215 00:15:46.159 --> 00:15:52.039 bad random facts. Yeah. Yeah, Jeff was a surprise, And then 216 00:15:52.080 --> 00:15:58.399 that kind of tangled up with Mateo. Yeah, Garrett gets kind of wrangled 217 00:15:58.399 --> 00:16:03.639 into cause Garrett and Mateo are talking about the engagement scheme that they kind of 218 00:16:03.679 --> 00:16:11.159 started in the previous episode with Amy's parents and or not just Amy, but 219 00:16:11.240 --> 00:16:17.480 Amy and Eric's parents. Right, So they're talking about the engagement and Jeff 220 00:16:17.679 --> 00:16:22.240 kind of stumbles into their conversation and instead of owning up to the fact that 221 00:16:22.399 --> 00:16:27.440 Matteo is getting engaged and he wants to propose. He says, Garrett's going 222 00:16:27.519 --> 00:16:33.840 to do that to Dane, Diana Leanna, some fake woman. Garrett, 223 00:16:33.080 --> 00:16:37.519 why do you call me man? Yeah? Sorry, probably because I've never 224 00:16:37.639 --> 00:16:41.039 called you before. Yeah, I know, what's up with that? What 225 00:16:41.159 --> 00:16:45.360 is going on with Jeff Man? Because he's like got subar ru's plural. 226 00:16:45.919 --> 00:16:51.799 Yes, So he's obviously I think we have seen him before going through a 227 00:16:51.840 --> 00:16:55.960 midlife crisis. So now we're just kind of in the after effects. And 228 00:16:56.039 --> 00:16:59.879 maybe this like jeweler is like part of that. Maybe he like got a 229 00:17:00.039 --> 00:17:02.799 pinky ring or like something, you know what I mean. Well, he 230 00:17:02.840 --> 00:17:06.079 said he got hit by the jeweler like in his car. Oh yeah, 231 00:17:06.480 --> 00:17:11.960 Oh him a fake that's right. Yeah. So, like Matteo is saying 232 00:17:11.000 --> 00:17:15.839 that he's like more mature and doesn't need to interact with Jeff, but really 233 00:17:15.839 --> 00:17:21.200 he's avoiding him and deflecting. Yeah, and I think part of it is 234 00:17:21.200 --> 00:17:25.359 because Jeff was such a bitch about Mateo dating in general in the past. 235 00:17:25.720 --> 00:17:27.279 Yeah, and I get that, like he's here for a day, I 236 00:17:27.279 --> 00:17:33.880 can just not deal with this, right, But then eventually they send Garrett 237 00:17:33.880 --> 00:17:37.240 sets it up. So Matteo has to be the one who spends time with 238 00:17:37.319 --> 00:17:44.839 Jeff to divert his attention from the catastrophe that was them trying to get better 239 00:17:44.880 --> 00:17:51.920 a customer engagement. Yes, so Jeff is like lying about his boyfriend and 240 00:17:52.119 --> 00:17:59.119 you know, just playing up his life to you guy, Let's talk more 241 00:17:59.119 --> 00:18:03.240 about that, as Jeff would do, and Matteo just snaps and spills all 242 00:18:03.279 --> 00:18:07.519 of the beans about what is actually going on in his life, and that 243 00:18:07.680 --> 00:18:11.599 just kind of breaks Jeff. Yeah, I thought they were going to do 244 00:18:11.720 --> 00:18:15.200 something that was going to be regrettable for a minute. Yeah, I thought 245 00:18:15.200 --> 00:18:17.960 about that, but it didn't really feel like it to me. No, 246 00:18:18.079 --> 00:18:22.160 but it was super awkward. There was like the way that Matteo was placing 247 00:18:22.240 --> 00:18:26.920 his hand on the desk felt super weird and awkward, and I wish they 248 00:18:26.960 --> 00:18:32.599 would have either just held hands and got it over with or Matteo would have 249 00:18:32.680 --> 00:18:36.200 just pulled back because that was too much for me, because I know Matteo 250 00:18:36.359 --> 00:18:40.039 is a ruthless motherfucker, Like, deep down, he has a weird pass 251 00:18:40.079 --> 00:18:44.640 that we don't talk about. He watched his twin brother drown. There's like 252 00:18:44.720 --> 00:18:48.720 this whole other story to a tale that we do not talk about, and 253 00:18:49.200 --> 00:18:52.960 he was just a little too vulnerable for that character, you know what I 254 00:18:53.000 --> 00:18:57.079 mean, Like he should have been cold and cunning in a way that would 255 00:18:57.119 --> 00:19:02.400 have aligned more with this person who wanted to steal babies and put him in 256 00:19:02.440 --> 00:19:07.880 the back, just saying don't give me one character and then not let him 257 00:19:07.880 --> 00:19:11.559 be just super cunning and cold, because it would have been great to see 258 00:19:11.559 --> 00:19:15.839 that, like him being like, well, I'm sorry for you for having 259 00:19:15.839 --> 00:19:18.279 a fake life, like you're a great boyfriend and everything, but I'm still 260 00:19:18.279 --> 00:19:22.720 better off you are. Like that would have been like Sheef's kiss, Like 261 00:19:22.000 --> 00:19:26.759 sure you can show sympathy, but you always put yourself top. Because that's 262 00:19:26.759 --> 00:19:30.240 Mateo in my opinion, in my mind, he's always that competitive person who's 263 00:19:30.240 --> 00:19:33.319 got to be better. Yeah, but I think it can be vulnerable, 264 00:19:33.480 --> 00:19:37.319 especially if it's someone he was in a relationship with for a couple of years. 265 00:19:37.720 --> 00:19:41.160 Yeah. I mean, he would have almost been the one who could 266 00:19:41.240 --> 00:19:45.640 have married Mateo too, if Matteo would have been honest, right, But 267 00:19:45.920 --> 00:19:51.119 to me, that shows like how hard it would be for Mateo to still 268 00:19:51.160 --> 00:19:55.240 be honest even to the stay. He doesn't show all his cards That's why 269 00:19:55.240 --> 00:19:59.279 it was weird that Matteo was reaching out but not Jeff. I would have 270 00:19:59.359 --> 00:20:02.279 liked to see it the other way around, where Jeff is reaching out and 271 00:20:02.319 --> 00:20:08.160 Mateo stays cold. But that's just like super like almost insignificant, like body 272 00:20:10.359 --> 00:20:12.839 placement, Like I would have been the only one to notice that. Maybe 273 00:20:12.920 --> 00:20:17.279 you know what I mean, but I just I'm like a really like I 274 00:20:17.279 --> 00:20:22.079 feel like body language is so loud sometimes that it can be really utilized to 275 00:20:22.119 --> 00:20:25.039 tell a story without words. Well, there's a part of me that was 276 00:20:25.119 --> 00:20:29.960 kind of expecting, like Jeff to reach over touch Mateo's hand or something like 277 00:20:30.000 --> 00:20:33.720 that, right because it was right there. I was not expecting Matteo to 278 00:20:33.880 --> 00:20:37.319 be into it at all, like right he was a place where he would 279 00:20:37.359 --> 00:20:41.200 backslide or anything like that. No, no, I didn't want him to, 280 00:20:41.279 --> 00:20:44.319 but it was just weird to see Mateo being the one to reach out 281 00:20:44.400 --> 00:20:48.839 and and uh, Jeff not doing anything about it. Like that was weird 282 00:20:48.880 --> 00:20:52.440 to me because I feel like Jeff is super thirsty. Jeff would have been 283 00:20:52.480 --> 00:20:53.759 the first one to grab his hand, and Matteo would have been like, 284 00:20:53.799 --> 00:20:56.319 oh, hell no, I'm married, I'm getting married, bitch, Like 285 00:20:56.440 --> 00:21:00.200 you know what I mean, Like it was just I feel like it could 286 00:21:00.240 --> 00:21:04.759 have been something that they said without saying, and it was like a missed 287 00:21:04.799 --> 00:21:11.480 opportunity that made Matteo a lot softer in a way that I'm not comfortable with 288 00:21:11.599 --> 00:21:17.000 having him be so soft when in one scene he's talking about stealing children and 289 00:21:17.079 --> 00:21:21.200 hiding them in the back, and the other scene he's like comforting this guy 290 00:21:21.480 --> 00:21:23.880 that he saw for a couple of months or years or whatever. Yeah, 291 00:21:25.000 --> 00:21:27.599 but I mean there's got to be some level of trust between them, because 292 00:21:27.640 --> 00:21:32.880 like they're not trying to hide Mateo's work situation with the Vision Center and all 293 00:21:32.920 --> 00:21:34.359 that like that, Well they can't. They can't. I mean, he's 294 00:21:34.599 --> 00:21:38.839 he's implicated. I think he very much knows that he assisted in that whole 295 00:21:38.880 --> 00:21:42.559 situation. Jeff is a part of it. If Mateo goes down, I 296 00:21:42.559 --> 00:21:47.599 mean Matteo already went down for a lot of it, But if Mateo goes 297 00:21:47.640 --> 00:21:52.039 down anymore with Cloud nine, Jeff is implicated, and so is what's his 298 00:21:52.160 --> 00:21:57.000 name, old guy Glenn and Amy even and the eyeglasses guy. Like there's 299 00:21:57.039 --> 00:22:00.799 a lot of people that would go down with him him, So him staying 300 00:22:00.880 --> 00:22:04.640 where he is is really important, and I think it just would make sense 301 00:22:04.680 --> 00:22:11.559 for me if Jeff's character cared more about Mateo than Mateo cares about jeff'scare and 302 00:22:11.640 --> 00:22:14.160 it just wasn't there. I don't think it's gonna work out between us, 303 00:22:14.160 --> 00:22:17.680 but you were a really good boyfriend, and honestly, I don't know anyone 304 00:22:17.720 --> 00:22:19.519 who takes better care of their supers. It was good to see them, 305 00:22:19.640 --> 00:22:22.960 but it just felt like the drama wasn't there. I feel like we're really 306 00:22:23.000 --> 00:22:26.759 down on this episode, but I actually really enjoyed it and it has a 307 00:22:26.799 --> 00:22:30.039 lot of fun. It was funny. It was like ridiculous, and I 308 00:22:30.079 --> 00:22:34.720 think most of that came from the antics of the customer satisfaction survey. Yes, 309 00:22:36.279 --> 00:22:41.200 and what led up to the store shutting down, And that was where 310 00:22:41.200 --> 00:22:45.079 most of the comedy came in for me. Was that whole situation. So 311 00:22:45.240 --> 00:22:48.160 what kind of problems are we supposed to be making for the customers, Like 312 00:22:48.240 --> 00:22:51.880 you guys are out of cheese problems or oh my god, my baby was 313 00:22:51.920 --> 00:22:55.160 stolen problems, So we're supposed to stash a bunch of stolen babies in the 314 00:22:55.240 --> 00:22:59.240 back. Gross? Actually I don't think it's that gross. Wait, I 315 00:22:59.319 --> 00:23:02.279 want kids. The fact that they didn't know what the fuck to do, 316 00:23:02.559 --> 00:23:06.920 and how they kept getting shitty scores because they're just doing regular customer service, 317 00:23:07.400 --> 00:23:11.319 right, And then they saw that the best customer survey they got was when 318 00:23:11.400 --> 00:23:15.160 they were doing a problem solved. There was a problem and they fixed it. 319 00:23:15.440 --> 00:23:18.119 So then they decided to create problems for customers that weren't even there. 320 00:23:18.359 --> 00:23:22.359 Hide popular items in the back. Then when people ask for them, you 321 00:23:22.400 --> 00:23:26.759 can find the last one. Take away the shopping baskets, but offer to 322 00:23:26.759 --> 00:23:30.480 carry their stuff for them. Let's also shut down the customer bathrooms. We'll 323 00:23:30.519 --> 00:23:33.240 let them use the employee bathroom and they'll feel like kings. I'll do it, 324 00:23:33.480 --> 00:23:37.000 lynch pin of the operation in your face, Garrett, all the sabotaging 325 00:23:37.039 --> 00:23:42.240 and hiding items and the bathroom situation, which is the one that escalated. 326 00:23:42.559 --> 00:23:47.319 Yeah, do you want to talk about that whole bathroom situation, how it 327 00:23:47.359 --> 00:23:52.119 came to be. I want to talk about the fact that bathrooms have drains. 328 00:23:52.799 --> 00:23:55.559 Anywhere there's a water source in the store like that as a drain. 329 00:23:56.279 --> 00:23:59.200 Yep, we've seen them. When I was a kid, I always wanted 330 00:23:59.240 --> 00:24:02.759 to pee down the rain instead of use the toilet because I thought it was 331 00:24:02.839 --> 00:24:08.279 like way more efficient and wasteless water. Right, But I was a weird 332 00:24:08.359 --> 00:24:15.119 kid, But yeah, you're right. So Cloud nine doesn't have an up 333 00:24:15.200 --> 00:24:18.880 to code bathroom, right, and they let Marcus be the what was it 334 00:24:18.920 --> 00:24:22.079 the lynchpin? What is that? What is the lynchpin? What does that 335 00:24:22.119 --> 00:24:26.480 mean? You don't have him, the whole operation falls apart. But it 336 00:24:26.519 --> 00:24:30.440 was the opposite with him, because you had him, the whole operation fell 337 00:24:30.480 --> 00:24:33.680 apart. I didn't understand the reference for lynchpin, but it seemed like a 338 00:24:33.720 --> 00:24:38.400 bad idea to have him have any sort of rule and no oversight at all. 339 00:24:40.039 --> 00:24:44.599 Right, just hang a sign. Yeah they did that with the pizza, 340 00:24:45.359 --> 00:24:48.759 and Glench just started giving away free hot dogs. How much money do 341 00:24:48.799 --> 00:24:52.759 you think they lost in hot dogs? They're not that expensive, No they're 342 00:24:52.799 --> 00:24:56.319 not. But yeah, so the full store starts to flood and they don't 343 00:24:56.359 --> 00:25:00.359 know what to do about it. And my favorite part was when Glenn was 344 00:25:00.400 --> 00:25:07.000 like trying to find ways to block the warehouse and employee area from the regular 345 00:25:07.079 --> 00:25:11.279 store with like towels and paper towels and all these other things, and it 346 00:25:11.359 --> 00:25:18.720 wasn't working, so he decides to lay down don't get anywhere else. No, 347 00:25:18.000 --> 00:25:23.359 it's not working. It was so funny and horrifying, and he got 348 00:25:23.440 --> 00:25:26.920 so wet and I can't believe it, Like his hair was so messed up. 349 00:25:26.920 --> 00:25:30.599 At the end of this episode, Eddie, because he's drenching, he 350 00:25:30.640 --> 00:25:34.920 walks out to see Jeff and he's like, what happened? He kind of 351 00:25:36.000 --> 00:25:41.079 pretended that he didn't know what the hell was going on. What the are 352 00:25:41.079 --> 00:25:47.400 you hitting me? I mean, what the wrong with the store? Oh 353 00:25:47.440 --> 00:25:51.720 my god? What happened here? Jeff? Did you do this? And 354 00:25:51.799 --> 00:25:56.960 while all this is happening, the back crew is just sitting in the back 355 00:25:56.319 --> 00:26:00.319 like sipping on La croix. It was such a funny episode. It was 356 00:26:00.359 --> 00:26:04.440 good and I was so happy that they brought Jeff back for this is fun. 357 00:26:04.559 --> 00:26:10.960 Yeah, and I'm glad they didn't focus on actual customer satisfaction. Instead, 358 00:26:11.000 --> 00:26:15.200 it was like focused on chaos because I hate customer satisfaction so much. 359 00:26:15.480 --> 00:26:22.119 Who's focused on the employees? Yeah, trying to Yeah, so I feel 360 00:26:22.119 --> 00:26:26.799 like they're maybe laying the groundwork that this store is going to be closing for 361 00:26:26.880 --> 00:26:30.480 the finale of the show. Did you feel that way? No, I 362 00:26:30.480 --> 00:26:33.880 mean it kind of seems like a natural ending to a series. Yeah, 363 00:26:33.920 --> 00:26:37.279 for all that money that they're spending, that makes sense. Yeah, the 364 00:26:37.319 --> 00:26:40.559 store will be closed for a few days to repair all the water damage. 365 00:26:40.720 --> 00:26:44.000 That's not good for quarterly numbers, not to mention all the customer complaints we're 366 00:26:44.000 --> 00:26:47.839 getting about being splashed with peepy water, and they brought up like all the 367 00:26:47.880 --> 00:26:52.200 issues of stores had and then they have this big flooding incident. Yeah, 368 00:26:52.200 --> 00:26:55.839 how many more? How many more episodes till it's over? Over? There's 369 00:26:56.240 --> 00:26:59.880 three more? Yeah, I guess they could. They could totally shut down 370 00:26:59.880 --> 00:27:03.440 the store and then like reopen the store or say it's a new store, 371 00:27:03.480 --> 00:27:07.359 because we don't know anything, like they're you know, these stores are so 372 00:27:07.480 --> 00:27:11.759 generic. So when Cheyenne has her own show, they can still use the 373 00:27:11.839 --> 00:27:15.920 set and just say it's a different store altogether with a slightly new cast. 374 00:27:15.200 --> 00:27:18.720 Yeah. I don't know if the spin off will have be set in the 375 00:27:18.759 --> 00:27:23.119 store at all. I mean, why not why not use a couple of 376 00:27:23.279 --> 00:27:27.440 those seats, Like you have the set, You spent how many thousands of 377 00:27:27.480 --> 00:27:30.880 dollars on this set? Why not use it every once in a watch because 378 00:27:30.920 --> 00:27:36.000 they're going to take it down and use it for other shows. That's still 379 00:27:36.079 --> 00:27:38.799 sad, yeah, because I mean if it was just set in the Store 380 00:27:38.880 --> 00:27:45.880 and still Superstore, that's the same series. Okay, Well, I just 381 00:27:47.039 --> 00:27:52.480 I guess I'm just super sad about the Superstore being super over. Three more 382 00:27:52.519 --> 00:27:56.480 episodes, y'all. What are we going to do after this? Maybe take 383 00:27:56.480 --> 00:28:02.240 a break and reassess our lives, or start the episodes from the beginning and 384 00:28:02.359 --> 00:28:07.359 watching it with us, since we have this whole archive of us listening and 385 00:28:07.400 --> 00:28:12.799 watching. We've got a message from John in Australia. What says love the 386 00:28:12.880 --> 00:28:18.440 pod guys, appreciate your insights into the show and how it intersects with contemporary 387 00:28:18.480 --> 00:28:22.359 America. You've made me like it even more and given me pause for thought. 388 00:28:22.480 --> 00:28:26.000 Oh wow, thanks John. I hope Australia is treating you well. 389 00:28:26.240 --> 00:28:32.880 America sucks. I just say, COVID sucks. I don't know. It's 390 00:28:32.920 --> 00:28:37.079 sad that this show is ending, but it is very contemporary and I'm glad 391 00:28:37.119 --> 00:28:41.279 that we're able to give you some sort of insight on the Midwest. We 392 00:28:41.319 --> 00:28:47.519 don't get a lot of focus in media really, except for like being portrayed 393 00:28:47.559 --> 00:28:52.960 as ignorant, fat white assholes. Parts of the country that you avoid. 394 00:28:52.240 --> 00:28:56.440 Yeah, the flyover states as they call them. So yeah, yeah, 395 00:28:56.480 --> 00:29:00.279 thank you for that message. I always hope that people listening to this that 396 00:29:00.359 --> 00:29:04.720 it enhances their experience of watching the show. I know it does for me. 397 00:29:07.759 --> 00:29:11.720 Very self indulgent kind of thing to do to have a podcast, I 398 00:29:11.759 --> 00:29:15.799 think, but I'm glad that. Yeah, other people can self indulge with 399 00:29:15.880 --> 00:29:19.160 me. I guess. I mean, it's definitely something we wouldn't do if 400 00:29:19.160 --> 00:29:22.400 we didn't enjoy it. Yeah, but you know, we don't like push 401 00:29:22.440 --> 00:29:26.559 this on like our friends or anybody like. The people that find this podcast 402 00:29:26.640 --> 00:29:30.240 are people who like the show. Yeah, it's very organic. Yeah. 403 00:29:30.319 --> 00:29:33.920 I don't tell people I have a podcast in general, let alone two to 404 00:29:34.000 --> 00:29:41.079 three. It's a secret podcast. I use an alias so I can say 405 00:29:41.079 --> 00:29:45.200 whatever the fuck I want without worrying about people like finding me in real life, 406 00:29:45.440 --> 00:29:49.920 which I appreciate. So thank you for letting me be me and keep 407 00:29:49.960 --> 00:29:55.160 listening. We have other things in the works that are happening. Indeed, 408 00:29:56.680 --> 00:30:00.920 the next episode will air on March eighteenth. It is called Lowell Anderson, 409 00:30:02.440 --> 00:30:04.599 a name I don't recognize, so I assume it comes from the show. 410 00:30:06.079 --> 00:30:08.519 And then they released the names of the final two episodes. That's going to 411 00:30:08.599 --> 00:30:12.559 mention those as well. Oh what are they? Episode fourteen is called Perfect 412 00:30:12.559 --> 00:30:18.680 Store, and then episode fifteen is called All Sales Final, Oh shit, 413 00:30:18.240 --> 00:30:22.039 which I think kind of feeds the theory that it's over closing. It's closing. 414 00:30:22.680 --> 00:30:26.880 My goodness, how many hundreds of jobs are going to be out? 415 00:30:26.079 --> 00:30:30.599 Like you know they have more than fifty employees. Oh, I'm so sad. 416 00:30:30.880 --> 00:30:33.440 Oh I hope they get a pension. I doubt it. I want 417 00:30:33.480 --> 00:30:37.359 to see a memorial for Myrtle. I know they did one before, but 418 00:30:37.400 --> 00:30:41.720 they need to do another one. Show some goddamn respect, that's right, 419 00:30:41.799 --> 00:30:48.960 And maybe in the last episode Brett will say words what if it ends with 420 00:30:48.039 --> 00:30:52.960 him, like giving a big, eloquent speech, that'd be beautiful. The 421 00:30:52.079 --> 00:31:00.839 Machine speaks. And then finally NBC confirmed America for Era's return for The Great 422 00:31:00.359 --> 00:31:06.079 I know you're really into. I mean it makes sense. Do you think 423 00:31:06.079 --> 00:31:08.519 it'll be a wedding episode. I want it to be a wedding episode. 424 00:31:08.680 --> 00:31:12.960 I don't know, because they're not moving like super fast with Mateo's engagement. 425 00:31:14.039 --> 00:31:18.440 But they could also do some sort of time jump or maybe it's some sort 426 00:31:18.440 --> 00:31:21.440 of like engagement party instead of the wedding. I don't know. I don't 427 00:31:21.440 --> 00:31:25.440 know either, but I think Mateo needs to get married asap before he gets 428 00:31:25.480 --> 00:31:30.000 deported. Because you think Joe Biden's not deporting motherfuckers, You're wrong, so 429 00:31:30.160 --> 00:31:34.559 wrong. Well, I guess that is it for this episode. If you 430 00:31:34.759 --> 00:31:38.880 look at the bottom of the notes, you'll find that there's a customer satisfaction 431 00:31:40.039 --> 00:31:44.359 survey you can take for the podcast, and we really need you to give 432 00:31:44.440 --> 00:31:47.119 us five stars. There. Yeah, our boss reads all of those and 433 00:31:47.240 --> 00:31:49.319 if we don't get good reviews, he will whip us. Yes, and 434 00:31:49.440 --> 00:31:52.640 not in a good sexy way, in a bad, scary way. I 435 00:31:52.680 --> 00:32:00.079 have a heavenly day. Have a heavenly day. Attention Cloud nine Chopper. 436 00:32:00.319 --> 00:32:04.000 You can support us by subscribing to the podcast and leaving a rating or review. 437 00:32:04.200 --> 00:32:07.799 Find us on Facebook and Twitter at Superstore Pod. You can also email 438 00:32:07.920 --> 00:32:29.039 us at Superstore Podcast at gmail dot com. Have a heavenly day. Sorry, 439 00:32:29.160 --> 00:32:31.839 bathroom's close, but you're gonna love the employee bathroom. Come on, 440 00:32:31.960 --> 00:32:34.680 I'll show you. I gotta dump one out too,