WEBVTT

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Yeah, ripped of news, you
need advice? Who you don't have?

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Come run in just as fast as
we can. Shooter's gonna help. Come

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Man Dix is the Troubleshooter Show.
Now Toel Martinez. Hello, welcome to

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the show. We are here to
kick off the week on UH some really

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hot topics three oh three seven one
three talk three oh three seven one three

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eight two five five. By the
way, I am going to start taking

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inbound calls on UH, or inbound
inquiries in a number of different forms.

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I've decided we need to really expand
from phone calls alone. Now this doesn't

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mean well no, no. What
it means is this you contact me.

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Now. What we have done up
till now is if you contact me,

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we will call you back if we're
not on the air at the time you

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contact me. For example, if
you call three oho three Martino three oh

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three six two seven eight four sixty
six and we're not there to answer,

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you leave a message. We will
get back to you, and we have

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some of those examples today. Those
are called outbound calls. After you call

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us. Another way to contact us, either live or leaving your number,

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will be on next door, on
Facebook, on YouTube, and on LinkedIn,

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So if you message me during the
show on any of those forums,

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I will likely see it and either
address your question or call you back.

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If you leave a number for us, we'll never share that number on the

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air. So that's what I want
to try to start doing. In addition

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to live phone calls, you can
message me right now, for example,

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on next door. If you go
in there, just look for Tom Martina.

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If you go on LinkedIn, look
for Tom Martino, and then you

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can go on YouTube. Of course, my YouTube morons know that they have

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been messaging me forever, and of
course that's because they're morons and they're smart.

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So on YouTube, it's real Tom
Martino. Actually no, it's referraless.

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I'm sorry, that's our channel.
I just use real Tom Martino log

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in. But I guess you could
go there too. I mean, it

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doesn't matter. If you just go
to YouTube and find us, we'll talk

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to you. And this hour brought
to you by water Pros. For Kitchen

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Kitchen, I'll tell you kitchen sink. I have a reverse osmosis triple filter

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reverse osmosis around fourteen hundred I was
fully installed good people three zero three eight

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six two five five five four.
I also have with me Bob Logan from

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plumb Line Services. Speaking of water, they do, of course plumbing,

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heating, cooling, electric and drains. Right now, this time of year,

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what's the big thing, Bob,
what's the big thing this time of

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year? Is it? Let me
guess, uh, HVAC. Obviously right

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still it is HVAC. Even though
we've had some very mild weather. Sure

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it is the season, and you
know it's It's funny because a lot of

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times when the weather gets nice,
people forget about it and then like this

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morning, for example, our phones
were exploding because of the cold weather.

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So it's kind of out of side, out of mind. Isn't that weird?

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That happens all the time all the
time. If you if you don't

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catch it when when the off season, you know, let me let me

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put it to you this way.
They wait to the rush. For example,

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with heat, you're gonna get a
slow of calls when it hits ninety.

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Yes, but they could call now
and probably maybe not today. But

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what I'm saying is before it gets
to be ninety and save a ton of

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money. Absolutely, why do weeple
do that? We are just like any

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industry and we get some incentives from
our manufacturers. During the slow times,

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you can get the best deals of
the year. But wait until it gets

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super hot or super cold. That's
when you're that's when you're gonna pay top

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dollar. All right, So we're
gonna be talking about HVAC and of course

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plumbing het equally like drains. Punline
Service has been one of my spon one

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of my longest sponsors ever. And
then we'll go to Miss Melissa right now

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wants to talk about an auto sale. Our number is three oh three seven

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one three talk three three seven,
one three eight, two five five or

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three oh three Martino. You call
twenty four to seven. You can also

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contact me as I said, as
next door. If you're not, I

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won't even explain. You know,
if you're on there, you know,

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you just search for me LinkedIn,
nextdoor, YouTube and what even Facebook?

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I guess Kelly, you check Facebook
messages, right, So we that's a

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good place to get us too.
So, Melissa, what's going on with

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you? What's happening? Hey?
Yeah, So I just decided to reach

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out this morning after really long week. It's been what's going on with you?

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What's happening? Oh? I purchased
a vehicle from Celtlus Motors. I'd

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say it was February nineteenth. And
what kind of vehicle? Yes, the

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twenty eighteen Kia Forte. Those are
usually pretty nice. Yes, So what's

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the problem and where? Wait?
Where'd you say you bought it? Southwest

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Motors in Pueblo, Okay? And
what's the problem. So the problem is

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I asked the general manager to unwind
the loan because since I purchased it,

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it's been giving me nothing but trouble. A day the same day I purchased

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it, I was about thirty minutes
out of Pueblo. All these lights started

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going on. RPM wasn't working.
Hey, Melissa, let me ask you

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a question here. Did you buy
that after you had it checked out or

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as is? Oh? They said
it was inspected, It was checked out.

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It was a great So on the
warranty, on the warrant, on

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the contract, it says it was
checked out and it's in perfect condition.

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Yes, it does. Okay,
send that to me, We'll we'll get

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that fixed for you. Normally used
car contracts do not say it has been

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checked out and in perfect condition.
So you're very very lucky on this one.

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You're very very lucky that it says
it's in perfect condition. I always

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tell people get everything in writing.
Normal used cars are done as is,

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but they still, even if it
says in perfect condition, they don't owe

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you. They don't have to undo
the deal. Now, I want to

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call this dealer. Who's in the
studio? Can we get I want to

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call the dealer? So, do
you have a copy of the contract you

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can send us. I can pull
it up via email. I did leave

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the car at Sowst Motors. Well
you shouldn't have done that, Melissa.

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Let me just explain something. It
is not our right to just undo a

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deal. Okay, we think it
is, but it isn't. I know

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a lot of times we think what's
right is right, what's wrong is wrong.

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But you can't. You can't just
do it when you left it there?

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When did you leave it? When
did you leave it back at the

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dealer? Last Wednesday? When they
asked me to return the vehicle, they

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were in my vehicle back to me. Oh wait, they did say you

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could return the deal. Oh I
didn't know that. So the dealer man,

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you have everything down. So not
only do you have in writing that

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the car has been checked out,
and is in perfect condition. The dealer

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also said you could return it right. I have a text message because he

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said I was in breach of contract
because I did not send over my W

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two's. I did not have my
W two My text prepare have been Oh

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okay. So they asked you.
They said, because we can't get you

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financed, you have to bring the
car back. Yes, And I said

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it good. I will send it
back because it's been I mean, nothing

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but trouble. It's been in the
shop longer than what I've had it.

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Yeah, okay, So where does
this stand right now? So it stands

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right now where they out of the
blue, finalized the contract. I had

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done my wt's, I got the
W twos, And well, why did

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you do that? If you wanted
to return it? Why did you If

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you brought the car, did you
finalize Did you send your W two's in

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that after you return the car?
No, this was before I returned the

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vehicle. And they said, okay, more than likely we're not going to

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be able to Okay, so let
me get it straight. Let me let

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me get it straight. You brought
the car back, but the deal is

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final, right, they said it
would. They said they would contact me

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if it was finalized. I said, okay, I'll just return your car.

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Melssa. I'm going to ask you
a simple question today. Do they

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consider the deal finalized? They do? Okay, well it probably is,

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Melissa. Let me explain something when
I'm talking to you. I'm not your

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enemy, but I I'm going to
be right now for now, a neutral

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party, so I can give you
accurate information. Here's what happened. You

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bought a car. You can't bring
it back if they say to you take

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it back because you don't have your
W twos. You took it back.

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Meanwhile, they did have your W
two's and they say, no, we're

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going to hold you to the contract. They can unless you got a written

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release when you dropped off the car. You're still under the contract. Okay,

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you still are. Like it or
not, you're still under the contract.

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But the good news is you have
in writing that the car is in

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perfect condition and completely checked out.
Therefore, if anything goes wrong with that,

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they have to fix it. Send
me the contract. Hold on,

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we need to get this contract.
She would be the first, let me

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explain something to you. She would
be the absolute first buyer I have ever

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had in my forty five years of
doing this show in Denver, in fact,

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fifty years in media where someone has
had in writing the The car has

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been checked out and is in perfect
condition. So I applaud you for that,

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Melissa three oh three, seven to
one to three talk. It's going

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to be no problem getting your car
fixed as soon as we see that contract.

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Now, Mike's got a question on
shipping cars coming up. Mohammed wants

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to talk about a possible scam from
Friday. All of that right after I

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tell you about something you need to
know about. Denverregen dot com doing compounded

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weight loss compounded What does that mean? Well, what it means is they're

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doing semigluetide and parcipitide, the weight
loss supplements that cost hundreds and hundreds and

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hundreds of dollars, like twelve or
fourteen hundred, well first semiglue tide for

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example, they're doing two hundred and
fifty a month. Denverregen dot com.

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Go with a sure thing Denver's Best
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pay a cent until you're content.
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dozens of insurance companies. Find out
now three all three seven seven to one

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help. You'll think you're his only
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estate Man dot com to list your
home with Remax Alliance three all three nine

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two zero sixteen twenty two. Hi
Tom Martino, your troubleshooter three oh three

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seven one three top three oh three
seven one three eight two five five.

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Welcome to the show. Now we're
waiting for that contract from Melissa, and

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then we're going to look at it. Somebody take get that for me and

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send it to me, and then
I'm going to go back. Now I'm

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going to go to Mike, who
has a question on shipping cars and any

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problem question can play you have,
including for bob Logan to plumb line services.

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Here we usually get texts for them
text five seven seven three nine.

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You can also go to next door. By the way, I am loaded

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up on nextdoor and all the others. If you want a message me directly

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on the air, I'm here.
So let's talk what's going on. What's

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going on with you about your uh
about your car shipping Mike what's happening?

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Hey, Tom, thanks for taking
my call. Yes, Mike, Okay,

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Hey, I had to move to
uh I moved to Florida and I

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want to ship my truck to my
son that lives in Carro Springs. So

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do you recommend for auto shooping company? Okay? I'm asked this all the

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time. In fact, we really
need to get somebody on the referral list.

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I can only give you people that
I have used and I have had

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good luck with, but that doesn't
mean that I can guarantee it, nor

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does it mean they're the only ones
around. Does that make sense? I

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mean, I just want to be
clear on that I look on it.

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Yeah, there are a lot of
ripoffs in the auto transport company, I

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mean business, so I really want
you to be careful. But in auto

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transport, I have used somebody and
I can't. Like I said, let

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me, let me look here.
I want to be sure. Man.

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The last thing in the world I
want to do is give you someone who's

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going to give you trouble. But
I have had some people that have been

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wonderful. Baha was one of them. Baja Transport, that's b a Ja

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Auto Transport. Then there was one
I used for really long distance, and

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I'm trying to figure out where the
hell it is. I got to find

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it in my context. I don't
know what I've actually put them under,

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but I can try to find it. And then let's see what the heck.

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Oh, the Baja was one of
them, and I can't think right

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now, but I'll come up with
it and get Let you know, what

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I can tell you is there are
brokers and then there are transport companies.

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Don't go to a well, go
to a transport company. That doesn't mean

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that it has to be they have
to have their own trucks and stuff.

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They don't have to, but they
do have to be Oh oh wait,

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wait to see where is it?
No, I can't find that other one

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dog on it. I wish I
could. I use them to ship a

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car from Ohio to here, and
I can't find it anywhere. But Baha

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is one of them that I got
from a car dealer that does pretty good.

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And again, what we really need
to do is I probably really need

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to uh probably get somebody on the
referral list for this. But that's all

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I can tell you right now.
And you want a number for them,

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yeah, sure, if you got
it, and they might have a referral

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if they can't do it. Three
three oh three eight seven to two thirty

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six seventy two, and I'm right, come down here, come, I'll

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give them a call and let me
let me Oh wait, wait, here's

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the other one, Doug on it. Here's the other one. It is

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JS. Yeah, these people I
use JS auto Transport. JS. We're

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00:15:20.840 --> 00:15:28.600
finding that JS auto Transport. Here's
the number seven seven four eight five five

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00:15:30.720 --> 00:15:37.000
eight five fourteen seventy three, fourteen
seventy three. All right, well,

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00:15:37.000 --> 00:15:39.759
thank you for finding that. All
right, man, you let me know

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00:15:39.840 --> 00:15:41.919
how it goes with either one of
them, because I really need to know.

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00:15:43.000 --> 00:15:45.519
And again I want to warn people, not warn people, but let

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them know they're they're not on the
referral list. But thanks for calling.

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Okay now three oho three seven to
one three talk. Steve's got an issue

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with a flooded basement. Steve,
what's going on with you? Well,

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00:15:58.879 --> 00:16:03.000
yeah, just like you said,
Tom, there was a basically got flooded

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00:16:03.039 --> 00:16:10.440
with the sump pump and the issue
is that the construction company came out and

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got an authorization from Kiong. She's
the owner of the home wait, so

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are you a renter? She owns
it? No? Are you a renter?

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00:16:21.519 --> 00:16:26.320
Steve? I am not. I
am speaking for Kiyan because she's Korean.

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00:16:26.440 --> 00:16:30.000
And oh I got it? I
get it? So did was this

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00:16:30.120 --> 00:16:37.639
in her home? Yes? Okay? And she had water infiltration? Yes,

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from a sump pump malfunction. And
are you calling her kan kiong kyo

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00:16:45.080 --> 00:16:49.720
and g okay? Okay? Kwang
okay? So tell me what's going on?

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00:16:52.399 --> 00:16:59.240
Well, there are issues with the
construction company has taking her to small

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claims court. Well, hold on, let's back up, let's back up.

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Is this a new construction? Is
this an impro improvement? Is this?

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00:17:07.720 --> 00:17:11.119
Tell me what is it? What
do you mean the construction company?

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Start from the beginning. It was
a flood caused by a sum pump that

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malfunctioned. It's on an older established
home. Okay, Construction Construction and Restoration

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is kW Construction and Restoration. And
kW Construction and Restoration is the one she

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called after the some pump malfunctioned.
That was on the recommendation of her insurance

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company. Got it, nat,
Now I understand. So Kwang's basement flooded

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and then she called kW and what
happened then well they started doing work,

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they got her to sign something.
But in contacting them, and by the

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way, every time, By the
way, I just want to explain this,

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and I'm sorry I'm interrupting, but
it's so important people hear this in

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context. Where you just said kW
construction was recommended by her insurance. I

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00:18:11.160 --> 00:18:15.079
want to point out that when I
do commercials for American Restoration twenty four to

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00:18:15.119 --> 00:18:18.480
seven, which is one of these
companies that come in and help and they're

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00:18:18.480 --> 00:18:25.480
a sponsor of this show and an
endorsement when they When I do those commercials,

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00:18:25.680 --> 00:18:30.039
one of the first things I say
is do not let your insurance company

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00:18:30.440 --> 00:18:37.000
pick the restoration company. They will
never pick the best one for you ever.

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00:18:37.319 --> 00:18:41.680
Now, it might be that when
you go to do research it just

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00:18:41.720 --> 00:18:45.599
so happens to be a pretty good
company, but don't do it based on

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00:18:45.119 --> 00:18:52.640
your insurance company's recommendation. Insurance companies
are not to be trusted. Insurance companies

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00:18:52.799 --> 00:18:59.599
are evil. Insurance companies exist off
the pain and misery of others. And

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00:18:59.680 --> 00:19:04.960
it's the one industry where I can
tell you the entire industry is predicated on

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00:19:06.200 --> 00:19:11.440
hurting people, increasing profit and denying
claims. Okay, go ahead. They

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00:19:11.000 --> 00:19:18.599
recommended kW Construction and Restoration. Who
is her insurance? My insurance is a

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00:19:18.640 --> 00:19:26.720
safe coal company. Okay, Safe
Co recommended. Okay, Then what happened?

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00:19:27.079 --> 00:19:34.200
Excuse me? May I correct it? They did not recommend KWY.

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00:19:34.519 --> 00:19:42.319
When I contact them, they told
me they don't have their contracted business company,

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that I should search you myself.
Oh okay, okay, we got

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00:19:51.680 --> 00:19:59.680
it. I looked it up on
the recommendation business a recommendation and a kW

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00:19:59.680 --> 00:20:02.599
Country Production popped up. Okay,
I got it. I got it.

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00:20:02.640 --> 00:20:06.519
So you called kW restaurate. Tell
me the problem now keep going? Thank

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00:20:06.559 --> 00:20:08.640
you for that. What happened?
Then? What's the problem today? Did

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00:20:08.759 --> 00:20:15.240
did I hear? When did this
happen? This flood? This happened the

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00:20:15.359 --> 00:20:19.680
last year June? When that it
Helpstone We hit in June? Okay,

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00:20:19.759 --> 00:20:30.160
So so why are they suing you? They suing me because because the payment

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00:20:30.319 --> 00:20:36.680
so that I should make a pay
to them. I did not received the

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00:20:37.720 --> 00:20:49.599
request for the payments until actually until
late I mean I mean July. And

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00:20:51.480 --> 00:20:55.599
well listen, listen, kwan.
Let me ask you something. Your insurance

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00:20:55.640 --> 00:21:02.160
covered this, right? My insurance
on the problem is they cover up to

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00:21:02.279 --> 00:21:07.519
five thousand dollars, and I did
not know this until well, hold on,

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00:21:07.759 --> 00:21:14.880
did your insurance pay the first Did
they pay five thousand? They?

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00:21:15.480 --> 00:21:21.160
Yes, they did. They made
a payment, and then later they realized

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00:21:21.200 --> 00:21:27.359
that we realize that they don't cover
more than five thousand wars a limit.

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00:21:27.839 --> 00:21:32.359
I get it. So did they
pay here one question at a time?

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00:21:32.799 --> 00:21:37.720
Did safe go pay the five thousand
dollars? Yes? They did? Okay,

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00:21:37.759 --> 00:21:45.839
now kW is saying you still owe
money? I do. I still

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00:21:45.920 --> 00:21:52.240
owe money to them. Here's the
problem. They came to work my basements.

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00:21:52.799 --> 00:22:00.480
My understanding was that they were water
remedigation company, and I them to

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00:22:00.519 --> 00:22:07.559
come in and remove all extrass the
water from the carpet and bring some equipment

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00:22:07.640 --> 00:22:14.119
so maybe dry afterwards. That's what
I was expected. Next thing, I

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00:22:14.279 --> 00:22:18.359
know, when I went downstairs to
see the progress, they were cutting up

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00:22:18.440 --> 00:22:25.039
all the carpets and removing of it. Well, hold on, sometimes,

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00:22:25.119 --> 00:22:29.440
Kwang, I don't know, kW
I don't know if they did right or

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00:22:29.480 --> 00:22:33.000
wrong. But I will say this, it is not uncommon to do that

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00:22:33.400 --> 00:22:38.920
when you have a flooded basement.
Sometimes the carpets are too far gone and

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00:22:38.960 --> 00:22:44.200
it's cheaper to cut them up and
remove them. Than to fix them.

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00:22:44.400 --> 00:22:48.160
But I don't want to get into
the details of the contract. Here's what

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00:22:48.240 --> 00:22:52.240
I want to know. How much
is kW trying to collect? Okay?

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00:22:52.799 --> 00:22:59.559
Six thousand and six hundred okay?
And are they suing you for it?

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00:23:00.039 --> 00:23:06.039
Yes, be honest, they're suing
you for an additional six thousand. I'm

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00:23:06.079 --> 00:23:10.880
gonna tell you. I'm just gonna
tell you something, Okay, just based

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00:23:10.920 --> 00:23:15.559
on what I've heard, You're gonna
probably have to pay them unless you can

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00:23:15.680 --> 00:23:22.440
prove, Unless you absolutely can prove
that you did not get any value for

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00:23:22.559 --> 00:23:27.200
that. Because coming into your home
for the five thousand safe Coe paid plus

287
00:23:27.240 --> 00:23:33.839
the other six they want from you
eleven thousand dollars is not unreasonable. So

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00:23:33.960 --> 00:23:38.319
you have to have a good reason
not to pay them. We can ask

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00:23:38.400 --> 00:23:48.440
what your reason is. Coming right
up, go with a sure thing Denver's

290
00:23:48.480 --> 00:23:52.839
Best roofer Excel roofing dot com.
You don't pay a cent until you're content.

291
00:23:56.200 --> 00:23:59.359
Time for an insurance check up free, no obligation. In comparison,

292
00:23:59.480 --> 00:24:03.599
call helps Insurance paying too much your
coverage at dozens of insurance companies find out

293
00:24:03.640 --> 00:24:07.160
now three all three seven seven to
one help. You'll think you're his only

294
00:24:07.279 --> 00:24:11.079
customer when you choose Frank durand the
real estate man dot Com to list your

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00:24:11.119 --> 00:24:23.920
home with Remax Alliance three all three
nine two zero sixteen twenty two. Hi

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00:24:25.039 --> 00:24:30.319
Tom Martino, your troubleshooter. Three
o three seven one three eight two five

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00:24:30.440 --> 00:24:37.880
five. On YouTube, cave one
of my morons or Cavey called somebody a

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00:24:37.960 --> 00:24:42.079
curmudgeon. I don't know if it
was me, because that's what my wife

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00:24:42.119 --> 00:24:48.279
calls me as a joke, because
I'm really the opposite of a curmudgeon.

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00:24:48.599 --> 00:24:53.640
Three oh three seven one three talk. Okay, now here's the deal.

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00:24:55.240 --> 00:25:00.440
I have Steve and Huang back on
about the basement, and I want to

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00:25:00.519 --> 00:25:07.000
just mention something here because it's really
important. She's going to have a problem

303
00:25:07.039 --> 00:25:15.279
here because the excuse for not paying
can't be I dispute the claim unless you

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00:25:15.440 --> 00:25:18.680
are really on top of it.
I mean, most here's the problem.

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00:25:18.720 --> 00:25:22.839
Most of the time when people do
insurance repairs, they're in the driver's seat

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00:25:22.920 --> 00:25:27.079
unless you are taking notes and step
by step and have enough evidence not to

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00:25:27.160 --> 00:25:30.000
pay. Blah blah blah blah blah. I understand all of that now.

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00:25:30.480 --> 00:25:34.680
She also used the issues she didn't
get notified. Okay, I understand that

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00:25:34.759 --> 00:25:41.799
too. That's a good excuse.
Now she has been notified. So if

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00:25:41.839 --> 00:25:45.759
you want to pay the bill,
will the lawsuit go away? Kwang?

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00:25:48.599 --> 00:25:56.160
I think so. The problem is
they did a lot of extra work that

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00:25:56.279 --> 00:26:03.640
I didn't. They did not content
with me, and the created other damages

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00:26:03.440 --> 00:26:07.119
and cause those. Okay, then
here's what you need to do, Kwalm.

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00:26:07.160 --> 00:26:11.240
Here's what you really need to do. This is complicated. If you

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00:26:11.519 --> 00:26:18.359
feel you don't owe the six thousand
dollars you need to hire, it would

316
00:26:18.359 --> 00:26:22.480
be best to hire an attorney and
fight this with evidence. Here's the problem.

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00:26:22.680 --> 00:26:27.440
You're going to end up paying six
thousand to an attorney. You're never

318
00:26:27.480 --> 00:26:32.319
going to defend yourself for less than
five or six thousand. Or you can

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00:26:32.359 --> 00:26:37.640
try to represent yourself, but you
need to get another contractor in there who

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00:26:37.799 --> 00:26:42.119
literally goes by the takes that invoice
and says this was not done. They

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00:26:42.160 --> 00:26:48.240
caused this must damage, they caused
this much damage, they did not do

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00:26:48.400 --> 00:26:52.480
this right, they did not do
that right. Or you can call them

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00:26:52.519 --> 00:26:57.759
and try to settle for less than
six thousand. But my problem, here's

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00:26:57.799 --> 00:27:03.640
the main problem. They're going to
come back and argue, well, Kwong,

325
00:27:03.839 --> 00:27:07.119
if you thought we did damage and
you thought we didn't do the work.

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00:27:07.440 --> 00:27:11.720
Why did you wait till now to
let us know? This was way

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00:27:11.759 --> 00:27:18.400
back in June. The only reason
you're bringing this up now is because you

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00:27:18.440 --> 00:27:22.640
don't want to pay the bill.
So do you see how this is going

329
00:27:22.720 --> 00:27:30.759
to be a problem. YESA,
I heard the office of manager saying that

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00:27:32.000 --> 00:27:37.000
they contact me, call me.
But they called me in and did not

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00:27:37.240 --> 00:27:41.000
left the messages. But kwong,
it doesn't see hold on, just stop

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00:27:41.119 --> 00:27:45.079
right there. It doesn't matter.
That's not a defense. It doesn't matter

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00:27:45.119 --> 00:27:49.279
if they notified you or not.
You're getting notified now. It doesn't matter

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00:27:49.640 --> 00:27:53.839
that you did not get a message. Now you have the message. They

335
00:27:53.880 --> 00:27:59.720
want six thousand dollars. The question
is what are you going to do about

336
00:27:59.720 --> 00:28:04.000
it now? Now? Had they
told you four or five months ago that

337
00:28:04.079 --> 00:28:10.799
you owed six thousand dollars, would
you have paid it? I would have

338
00:28:10.920 --> 00:28:15.440
talked to them four five months ago. I get it, and you would

339
00:28:15.480 --> 00:28:18.920
have prevented this lawsuit. I get
it completely. You can still talk to

340
00:28:18.960 --> 00:28:23.279
them about it. Now. Are
you interested in trying to settle this?

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00:28:26.240 --> 00:28:36.599
I am okay, I'll find out. I'll find out if they're interested Okay,

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00:28:36.640 --> 00:28:38.559
we're not going to do any legal
negotiating, but you know what we

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00:28:38.599 --> 00:28:47.160
can do, Deputy Doc. You
heard this problem right. She's disputing some

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00:28:47.319 --> 00:28:52.480
of the work and she's disputing the
damages. I mean, she said they

345
00:28:52.519 --> 00:28:59.359
caused damage. Quoan. I'm just
gonna tell you, why didn't you notify

346
00:28:59.440 --> 00:29:08.440
them about the damages before this?
Why did you not notify them about the

347
00:29:08.559 --> 00:29:12.839
damages they did before this? I
did. I talked to the office of

348
00:29:12.960 --> 00:29:18.839
manager of all about it, and
good Deputy Doc. Can you call Are

349
00:29:18.839 --> 00:29:26.240
you getting the gist of this?
You can hop on the mic. Basically,

350
00:29:26.440 --> 00:29:30.759
she's saying they want an additional six
grand. She doesn't think she owes

351
00:29:30.799 --> 00:29:33.960
it. She liked to settle it
before it goes to court. She thinks

352
00:29:34.079 --> 00:29:38.559
they did some damages and did some
extra work that she did not approve.

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00:29:38.920 --> 00:29:44.200
That's it in a nutshell. Let's
call over there to the to the company

354
00:29:44.240 --> 00:29:47.759
and see what they have to say. Is it a company or a collection

355
00:29:47.839 --> 00:29:52.480
agency? Right now, it's just
the company. I believe kW Construction.

356
00:29:52.079 --> 00:29:56.799
Is that who's suing her? Steve? Yes, Okay, hold on,

357
00:29:57.160 --> 00:30:00.240
and that's what we'll do. Three
all three seven one three talk seven one

358
00:30:00.279 --> 00:30:04.240
three eight two five five Frank durand
the real Estate Man dot com will do

359
00:30:04.279 --> 00:30:10.119
a market valuation of your home free
of charge. What do I mean by

360
00:30:10.119 --> 00:30:12.759
that? That means he'll come in
and he'll look at your house, the

361
00:30:12.839 --> 00:30:17.480
comps, the supply and demand,
the interest rates, and decide and help

362
00:30:17.519 --> 00:30:19.559
you decide what your house will sell
for on the market. He's pretty dang

363
00:30:19.640 --> 00:30:23.039
accurate. No obligation to list,
but it gives you good information. Three

364
00:30:23.119 --> 00:30:26.759
oh three nine two zero sixteen twenty
two. Frank derand the real Estate Man

365
00:30:26.839 --> 00:30:37.240
dot com. Go with a sure
thing Denver's best roofer Excel Roofing dot com.

366
00:30:37.279 --> 00:30:44.880
You don't pay a cent until you're
content. Time for an insurance check

367
00:30:44.960 --> 00:30:49.000
up free, no obligation. Comparison
call Compass Insurance Paying too much your coverage

368
00:30:49.039 --> 00:30:52.880
at dozens of insurance companies find out
now three all three seven seven to one

369
00:30:53.000 --> 00:30:56.680
help. You'll think you're his only
customer when you choose Frank durand the real

370
00:30:56.759 --> 00:31:02.279
Estate Man dot com to list your
home with Remax Alliance three oh three nine

371
00:31:02.319 --> 00:31:08.640
two zero sixteen twenty two. Hi
Tom Martino here three O three seven to

372
00:31:08.680 --> 00:31:14.880
one three talk seven one three eight
two five toy five. Melissa, she

373
00:31:15.039 --> 00:31:19.039
called in the earlier in the show, and she said she bought a twenty

374
00:31:19.160 --> 00:31:27.400
eighteen Kia Forte February nineteenth from Southwest
Motors in Pueblo. Dealer told her the

375
00:31:27.440 --> 00:31:32.519
car was in perfect condition and checked
out and put it on the contract.

376
00:31:34.839 --> 00:31:40.319
Now I looked at the contract.
Did you look at the contract, Melissa?

377
00:31:41.839 --> 00:31:45.799
Yes, and that is not the
original contract. Well, hold on,

378
00:31:45.880 --> 00:31:48.880
it's the only contract that I see. Where's the other contract? I

379
00:31:48.960 --> 00:31:53.680
don't have the other contract because it's
in the vehicle at Southwest Motors. Wait

380
00:31:53.720 --> 00:31:56.839
a minute, So you had two
contracts, one that said it was in

381
00:31:56.920 --> 00:32:04.119
perfect condition and the other one,
this particular one that says it's sold as

382
00:32:04.400 --> 00:32:09.559
is with all of its problems.
Yes, But the other one says it's

383
00:32:09.599 --> 00:32:15.960
in perfect condition, yes, no
damage, so previous owners. It was

384
00:32:16.000 --> 00:32:21.480
the no, no the car facts
you're talking about. No, not the

385
00:32:21.559 --> 00:32:28.400
car fact. It was the violistry
recalled disclosure and release of liability. Okay,

386
00:32:28.880 --> 00:32:36.279
meaning no previous damage from accidents.
Correct. Okay, you don't have

387
00:32:36.400 --> 00:32:43.640
anything though that says the car was
in perfect condition. Here's why I'm Here's

388
00:32:43.640 --> 00:32:45.519
what I'm trying to do. I
am actually trying to help you, but

389
00:32:45.599 --> 00:32:50.759
you may not think so, Melissa. I can't call the dealer and say

390
00:32:51.480 --> 00:32:55.759
you told her and you gave her
a contract saying this car was in perfect

391
00:32:55.799 --> 00:33:00.319
condition, because you don't have a
contract that says it was in perfect condition.

392
00:33:01.000 --> 00:33:07.400
You have an as is contract and
they approved the deal, but you

393
00:33:07.519 --> 00:33:10.680
brought the car back because you had
trouble. What kind of trouble did you

394
00:33:10.799 --> 00:33:16.720
have if we can prove that they
caused the trouble or lied to you,

395
00:33:17.240 --> 00:33:22.960
But I don't know if we can, for example, what kind of trouble

396
00:33:23.039 --> 00:33:29.400
did you have with this car?
I believe it was the mountain varying.

397
00:33:30.400 --> 00:33:34.160
It was already It was already in
one of their certified shops when I purchased

398
00:33:34.160 --> 00:33:37.279
it. I purchased it a week
later. I was scheduled to take it

399
00:33:37.319 --> 00:33:42.960
into one of their shops here in
Alamosa. Okay, what do you want

400
00:33:43.039 --> 00:33:45.240
right now? Because I don't think
they're going to will they undo the deal

401
00:33:45.279 --> 00:33:53.240
for you? So, based off
of with Sarah Credit Union, the loan

402
00:33:53.440 --> 00:33:58.880
was finalized by them without any They
didn't notify me. They said, we'll

403
00:33:58.880 --> 00:34:01.839
give you a call. Don't have
to notify you, Melissa. I don't

404
00:34:01.880 --> 00:34:09.480
see Melissa, you are. You
can't be helped if all you think is

405
00:34:09.519 --> 00:34:13.199
wrong. Okay, let me give
you Let me tell you what I mean.

406
00:34:13.559 --> 00:34:16.800
When you buy a car as is, you are responsible for all trouble

407
00:34:16.880 --> 00:34:22.800
that car goes into, all of
it. Number two, when you buy

408
00:34:22.840 --> 00:34:27.719
a car and make out a finance
agreement, they don't have to notify you

409
00:34:28.079 --> 00:34:31.960
when it's approved. They only have
to notify you if you're not approved.

410
00:34:32.719 --> 00:34:37.159
You are trying to make a case. But let me just tell you the

411
00:34:37.159 --> 00:34:40.559
truth and then we figure out what
to do. The truth is, you

412
00:34:40.719 --> 00:34:45.639
own the car, you can't take
it back, and you're responsible for the

413
00:34:45.719 --> 00:34:51.679
repairs. That's the God's honest truth. Now you may not like it,

414
00:34:51.760 --> 00:34:54.840
and I don't like it, but
we have to deal with the truth first

415
00:34:55.320 --> 00:35:01.000
before we figure out what to do. So that's the truth. And everyone.

416
00:35:01.239 --> 00:35:07.039
If you called someone today, if
you called a dozen attorneys, they

417
00:35:07.039 --> 00:35:13.760
will tell you that's the truth,
unless for some reason you can prove that

418
00:35:13.920 --> 00:35:20.280
they lied to you about that car. If you can, please hang on

419
00:35:20.400 --> 00:35:25.280
and let us know how to attack
the dealer. As they say, help

420
00:35:25.360 --> 00:35:35.400
me help you go with a sure
thing. Denver's Best Roofer Excel Roofing dot

421
00:35:35.440 --> 00:35:40.639
com. You don't pay a cent
until you're content. Please time for an

422
00:35:40.679 --> 00:35:45.760
insurance check up free, no obligation. Comparison call Compass Insurance paying too much

423
00:35:45.880 --> 00:35:51.119
your coverage at dozens of insurance companies
find out now three O three seven seven

424
00:35:51.159 --> 00:35:53.960
to one help. You'll think you're
his only customer when you choose Frank durand

425
00:35:53.960 --> 00:35:59.800
the real estate Man dot com to
list your home with Remax Alliance three three

426
00:36:00.079 --> 00:36:14.320
zero sixteen twenty two yea ripped up
news needed by so you don't have you

427
00:36:14.320 --> 00:36:20.679
come running just as fast as we
can. Shooter's gonna help. Come man,

428
00:36:21.519 --> 00:36:29.079
This is the Troubleshooter Show. No
Tom Martino, Hi Tom Martino three

429
00:36:29.159 --> 00:36:34.599
oh three seven one three talk three
old three seven one three eight two five

430
00:36:34.760 --> 00:36:38.000
five. Welcome to the show.
I have Bob Logan with me from plumb

431
00:36:38.000 --> 00:36:42.760
Line Services. Plumb Line services for
plumbing, heating, cooling, electric and

432
00:36:42.840 --> 00:36:49.639
trains. And one thing we've always
espoused is having being proactive before the rush.

433
00:36:49.719 --> 00:36:53.360
And for some reason, no matter
how we preach it, people always

434
00:36:53.400 --> 00:36:58.199
wait. So, for example,
when it's ninety six to ninety eight degrees,

435
00:36:58.199 --> 00:37:02.840
he's gonna be inundated with Eric calls. Why not call now to see

436
00:37:04.239 --> 00:37:08.440
how your air conditioner is doing?
Seriously, Now I will get comments on

437
00:37:08.480 --> 00:37:13.280
this when I one text saying Tom. One of the reasons people don't call

438
00:37:13.400 --> 00:37:19.840
ask Bob is that their systems aren't
under strained. Therefore they don't know if

439
00:37:19.880 --> 00:37:22.119
they're up to snuff or not.
So if you go out there when they're

440
00:37:22.159 --> 00:37:25.440
not up to strain, how up
to you know? How do you know

441
00:37:25.840 --> 00:37:29.440
if they if they're good or bad? Do you don't? You have to

442
00:37:29.519 --> 00:37:32.679
have the heat to tell. And
we do a full inspection, whether it's

443
00:37:32.719 --> 00:37:37.239
the furnace or the air conditioner.
We check temperatures, pressures, but can

444
00:37:37.280 --> 00:37:43.239
you tell it's going to crap out
with hot weather? You can't always tell

445
00:37:43.320 --> 00:37:47.320
us it's uh. You know,
there are indications on older furnaces and air

446
00:37:47.320 --> 00:37:53.880
conditioning systems that haven't been maintained that
uh. Through our through the tools that

447
00:37:54.159 --> 00:37:58.360
we use that we can indicate whether
it's going to have challenges or not.

448
00:37:58.400 --> 00:38:01.199
Now, we can't tell you it's
going to last another six weeks or six

449
00:38:01.239 --> 00:38:07.840
months or six years, but we
can give you options for repairs and being

450
00:38:07.920 --> 00:38:12.519
proactive. So typically when we go
out and evaluate a system, there's usually

451
00:38:12.559 --> 00:38:17.000
an immediate repair and then and then
we'll look for items that we can be

452
00:38:17.039 --> 00:38:22.840
proactive about. And does that usually
catch things before the heat? It does

453
00:38:23.199 --> 00:38:27.280
a lot of times people can prevent
a breakdown, and that's really what we're

454
00:38:27.559 --> 00:38:30.559
what we're trying to accomplish. And
in some cases replacement is the only option

455
00:38:30.719 --> 00:38:35.440
or the best option. So again, our our job when we go out

456
00:38:35.480 --> 00:38:38.440
is to do a complete diagnosis of
the system, give the homeowner some options

457
00:38:38.480 --> 00:38:43.920
at least that way they're prepared with
the information and they can also plan financially

458
00:38:43.960 --> 00:38:45.840
for it. Do you think people
can actually save money putting in a new

459
00:38:45.880 --> 00:38:50.320
high efficiency system or is the payback
too many years? I mean, I

460
00:38:50.320 --> 00:38:52.760
mean bottom line, what do you
think? It depends on what they're replacing,

461
00:38:53.079 --> 00:38:57.239
and like if they're replacing an old
piece of crab air conditioner with a

462
00:38:57.280 --> 00:39:00.840
new one, yeah, they probably
should will get a payback. Now,

463
00:39:01.239 --> 00:39:07.480
again, the usage of their system, how high their utility bills are,

464
00:39:07.639 --> 00:39:09.559
how many people are in the It
all depends, right, It all depends.

465
00:39:09.599 --> 00:39:15.960
But you will see savings on your
utility bills and so again, depending

466
00:39:15.960 --> 00:39:19.480
on how long you're going to stay
in the house, it may pay for

467
00:39:19.519 --> 00:39:22.519
its help. But it would certainly
offset some of the payments. And we

468
00:39:22.559 --> 00:39:25.480
offer financing on everything as well,
so so it'll certainly reduce some of the

469
00:39:25.960 --> 00:39:30.519
payments by having those lower utility bills. Three oh three seven one three talk

470
00:39:30.599 --> 00:39:34.800
seven one three eight two five to
five. Joe, you've been waiting a

471
00:39:34.840 --> 00:39:38.079
while. And did did the woman
stay on with her used car? Who

472
00:39:38.119 --> 00:39:43.519
said? She claims it said it
was perfect? See, her credibility is

473
00:39:43.599 --> 00:39:45.599
kind of shot with me. She
said, Tom, the contract said it

474
00:39:45.679 --> 00:39:50.159
was perfect. The contract said they
checked it out and it was perfect.

475
00:39:50.199 --> 00:39:53.000
She has no such contract. She
says, that's not the main contract.

476
00:39:53.000 --> 00:39:58.599
There's another contract inside the car.
You know, what did she say,

477
00:39:58.679 --> 00:40:02.000
Kachina, As far as prove,
can we snag the dealer on how they

478
00:40:02.079 --> 00:40:06.880
lied to her? They sold it
as is, they said, with all

479
00:40:06.960 --> 00:40:09.400
problems. That's what they said.
So what did she say? Did you

480
00:40:09.440 --> 00:40:12.679
just hang up on her? Or
did she hang up? What's going on?

481
00:40:12.800 --> 00:40:16.199
No, she's trying to get a
little bit more information, good about

482
00:40:16.719 --> 00:40:22.000
the whole situation, so that we
can assist her further. But she shows

483
00:40:22.079 --> 00:40:27.000
that she needs that additional information.
People when thank you, thank you,

484
00:40:27.079 --> 00:40:30.880
Kachina. When people buy a used
car, as is. That doesn't mean

485
00:40:31.239 --> 00:40:37.559
the dealer has a has a license
to lie to you. See, as

486
00:40:37.719 --> 00:40:44.480
is means here's what as is means. As represented, that's what it means.

487
00:40:45.119 --> 00:40:51.840
But as represented, you have to
prove how it was represented. The

488
00:40:51.880 --> 00:40:54.360
best way to do that is in
writing. Okay, look back to the

489
00:40:54.360 --> 00:41:01.440
phones, Joe, what is this
scamstringing? Another scam? All? The

490
00:41:01.480 --> 00:41:07.880
reason I'm calling is that there's somebody
on Louder Air Force BACE. Oh yeah,

491
00:41:07.880 --> 00:41:12.320
that's right. I'm sorry. Mark
was doing the show and you said

492
00:41:12.440 --> 00:41:20.599
that Buckley Air Force BACE is holding
is test loud one Lowry. I'm sorry

493
00:41:20.960 --> 00:41:24.840
Lowry has kidnapped someone. It's not
kidnap. They're not letting her have a

494
00:41:25.000 --> 00:41:29.280
lea get out of the base.
That's that's my thing. I just cam

495
00:41:29.400 --> 00:41:34.639
here. Now, is this Joe, Is this person at Lowry a member

496
00:41:34.639 --> 00:41:39.760
of the Armed forces. No,
she's an independent contract financial contractor to teach

497
00:41:39.880 --> 00:41:45.320
officer how to invest into cryptocalcurrency so
they can stay with the Air Force.

498
00:41:45.760 --> 00:41:51.679
They did. She does have a
lot of police department on the base.

499
00:41:51.760 --> 00:41:55.840
Now since ten o'clock, I'm not
resolved it. So when you say she

500
00:41:57.039 --> 00:42:01.039
wasn't allowed to where is she from? How did they where? Where is

501
00:42:01.039 --> 00:42:06.679
she from? Let's start there.
She's with a company from the UK.

502
00:42:07.360 --> 00:42:12.400
They hired that. She's originally from
Europe, Poland she came here and about

503
00:42:12.400 --> 00:42:16.360
a year ago was a military base
as an in dependent contractor through her company

504
00:42:16.960 --> 00:42:21.719
to teach the officer in Europe and
the U, I say, is abroad

505
00:42:21.760 --> 00:42:25.960
the taj and they teach him people. Okay, so she was she she

506
00:42:27.199 --> 00:42:35.760
was hired to teach military people.
What was she hired to teach them?

507
00:42:36.679 --> 00:42:40.159
Financial independence? Investments? Okay?
Got it now? Now, so she

508
00:42:40.519 --> 00:42:45.480
was housed on the base, is
that right? Yes? Okay? And

509
00:42:45.519 --> 00:42:52.360
then what happened? She wanted to
leave to like to go and sight see,

510
00:42:52.599 --> 00:42:55.440
or she wanted to go home or
what. No, she wanted to

511
00:42:55.639 --> 00:43:00.239
go and establish and leave the base
and live the company. And she resigns

512
00:43:00.280 --> 00:43:06.159
from the company and they open the
business for herself individually. She can do

513
00:43:06.239 --> 00:43:09.639
better than the military. I get
it. So she wanted to quit her

514
00:43:09.760 --> 00:43:17.199
job and leave the base, and
she didn't resign from the company. But

515
00:43:17.280 --> 00:43:23.800
the military base personnelity is denying she
even exists on the base. That's right,

516
00:43:23.840 --> 00:43:28.639
Well, hold on, then,
why couldn't she just walk off or

517
00:43:28.760 --> 00:43:34.280
drive off the base. Well,
first of all, she's an immigrant.

518
00:43:34.880 --> 00:43:38.639
Second, they told her back in
June around during the flash year. By

519
00:43:38.639 --> 00:43:43.760
the way, being an immigrant,
that's that's funny you're saying normally if she's

520
00:43:43.800 --> 00:43:45.800
an immigrant, they'll put up a
sign and give her money. I mean,

521
00:43:45.840 --> 00:43:51.480
I don't understand what you mean.
She's an immigrant, immigrants. I

522
00:43:51.480 --> 00:43:54.719
don't know if you if you realize
this, in Denver, they're welcome an

523
00:43:54.760 --> 00:44:00.800
immigrant. Hey, Tom, hold
on, just no hold on, Joe.

524
00:44:01.440 --> 00:44:07.639
She resigned and could she could?
And she wanted to live in Colorado

525
00:44:07.639 --> 00:44:10.840
and start her own business. Okay, why didn't she just do that?

526
00:44:12.159 --> 00:44:19.239
Did they literally force her to stay
there? Yes? Why demanding by demanding

527
00:44:19.280 --> 00:44:22.159
the twelve hundred and fifty dollars passed
to get out of the base. That's

528
00:44:22.199 --> 00:44:29.559
how it started. Now what is
the pass for to get out of the

529
00:44:29.599 --> 00:44:32.320
base. That's it. That's it. It's such a titious, fictional piece

530
00:44:32.440 --> 00:44:39.000
they made up. My understanding.
Okay, So how are you talking to

531
00:44:39.039 --> 00:44:44.599
her that? How are you talking
to her? They give her a military

532
00:44:44.719 --> 00:44:47.559
phone. It's only allowed to do
Texans. She cannot do a video.

533
00:44:49.079 --> 00:44:52.159
And how did she meet you?
Joe? It's going to sound like a

534
00:44:52.239 --> 00:45:04.400
scared there's so many online. What's
her name, Lena Filipinos. Okay,

535
00:45:04.679 --> 00:45:07.599
now, let me ask you something. Hold on, hold on, how

536
00:45:07.639 --> 00:45:15.599
did you how did she contact you? I'm the dating app. I'm on

537
00:45:15.679 --> 00:45:21.639
a dating app. Okay, So, so did she ask you for help?

538
00:45:22.000 --> 00:45:27.960
Yes? And what kind of help
does she want from you? Well,

539
00:45:28.159 --> 00:45:32.400
the money she was getting from her
company then it was all depositive with

540
00:45:32.519 --> 00:45:37.679
the company for some reason. Okay. And what did she want from you?

541
00:45:37.199 --> 00:45:40.960
What does she want from you?
Twelve sixteen to get her out?

542
00:45:42.039 --> 00:45:45.760
Okay, it's a scam. It's
a scam. He's already given her eleven

543
00:45:45.840 --> 00:45:49.960
thousand dollars. It's a scam.
Brother, you have been scammed. You

544
00:45:50.079 --> 00:45:53.199
know that, right, I know
that. I'm not concerned about the eleven

545
00:45:53.239 --> 00:45:57.000
thousand. Well, what do you
mean You're not concerned? You were scammed?

546
00:45:57.320 --> 00:46:04.360
The woman is scamming you, Joe, mister Martineau, I'm beyond that

547
00:46:04.480 --> 00:46:08.800
point. She's Okay, Now,
what do you want? Okay? I

548
00:46:08.880 --> 00:46:15.599
did after I talked to you,
how on Friday? I did mail a

549
00:46:15.679 --> 00:46:20.440
document signed by the colonel and the
chief officer on the base. They signed

550
00:46:20.440 --> 00:46:25.280
the contract and requesting sixteen suddenly the
letter of the base every time. Joe,

551
00:46:25.920 --> 00:46:35.599
Joe, Joe, do you realize
this woman does not exist? No

552
00:46:35.960 --> 00:46:39.119
can I'll I'll ask you if you
can help. And I know there's somebody's

553
00:46:39.159 --> 00:46:46.159
canvas rewned to Joe. This woman
does not exist. Okay, how about

554
00:46:46.199 --> 00:46:52.199
the two names on the documents from
the d OD They they're both signed.

555
00:46:52.239 --> 00:46:58.559
If you can get your h Now, how did you see these documents?

556
00:46:58.239 --> 00:47:04.000
She did text you to me and
I texted to your office. Okay,

557
00:47:04.039 --> 00:47:08.639
okay, okay, listen, Joe, I'm say you, Joe, Joe,

558
00:47:08.639 --> 00:47:13.559
you're not listening. Joe. You
have been suckered by a scam.

559
00:47:13.760 --> 00:47:19.760
Okay, the woman does not exist. This is a scam. It has

560
00:47:19.880 --> 00:47:22.760
scam written all over it. I
can tell you. She says, Wait

561
00:47:22.760 --> 00:47:29.360
a minute. I've been hired to
teach military people financial independence. I am

562
00:47:29.480 --> 00:47:32.199
on the base at Lowry. They
won't let me leave. I quit my

563
00:47:32.440 --> 00:47:37.199
job and they won't let me leave. I'd love to come out and meet

564
00:47:37.239 --> 00:47:40.199
you, but I have to pay
for this pass. You have already given

565
00:47:40.199 --> 00:47:45.719
her. How much money? How
about eleven thousand? Now, Joe,

566
00:47:45.800 --> 00:47:50.920
honest to God, seriously, you
do realize you were scammed, right,

567
00:47:51.000 --> 00:47:55.800
and that this woman does not exist? Right? I have other source on

568
00:47:55.840 --> 00:48:00.519
the base. I'll talk to them. Joe, you've never talked to anyone

569
00:48:00.519 --> 00:48:04.440
else on the base directly. I'll
guarantee it. And in fact, I

570
00:48:04.559 --> 00:48:08.039
guarantee this woman doesn't exist. Who
did you talk to on the base that

571
00:48:08.119 --> 00:48:12.920
you can verify was truly on the
base? Who did you talk to?

572
00:48:14.400 --> 00:48:19.559
And a contractor on the base one
time her phone broke down and chanced to

573
00:48:19.639 --> 00:48:24.239
use somebody else phone. Who's the
contractor? Who's the contract I have it

574
00:48:24.360 --> 00:48:29.400
on the phone. I can show
problem. Joe. How Joe, how

575
00:48:29.400 --> 00:48:37.519
old are you right now? How
old are you? How old? Five

576
00:48:37.559 --> 00:48:44.559
million? Are you? Have you
ever suffered from any mental illness? No?

577
00:48:44.559 --> 00:48:46.119
No, no, no no?
Why are you? Why do you

578
00:48:46.199 --> 00:48:51.920
believe? Listen? Why do you
believe this? Please tell me why you

579
00:48:52.000 --> 00:48:54.719
believe it? And this is what
I love about you, because you asked

580
00:48:54.719 --> 00:48:59.840
that a question. There's document I
did send it to your health office,

581
00:49:00.280 --> 00:49:04.119
signed by the colonna, and that
if you can verify, lets your deputy

582
00:49:04.199 --> 00:49:08.280
to see if you'll still officers exists
on the base and they denying she exists

583
00:49:08.320 --> 00:49:15.800
on the base. I'll leave it
alone. Okay, Katschina, do we

584
00:49:15.960 --> 00:49:20.000
have that document he's talking about?
Tom? Ask him how old is uh

585
00:49:20.119 --> 00:49:25.039
this woman is? How old is
she doesn't matter? Thirty one years old?

586
00:49:25.079 --> 00:49:29.840
How old doesn't matter the age thirty
one? Did she send you a

587
00:49:29.880 --> 00:49:36.639
picture? Yes? Okay, can
you send that to us? You have

588
00:49:36.800 --> 00:49:40.440
it the okay, Kaschina, give
me all this information three O three seven

589
00:49:40.480 --> 00:49:50.320
one three A two five five Go
with a sure thing Denver's best roofer Excel

590
00:49:50.440 --> 00:49:57.239
Roofing dot com. You don't pay
a cent until you're content. Time for

591
00:49:57.239 --> 00:50:00.599
an insurance check up free, no
obligation. In comparison, call Compass Insurance

592
00:50:00.760 --> 00:50:05.920
paying too much your coverage at dozens
of insurance companies find out now three all

593
00:50:05.960 --> 00:50:08.639
three seven to seven to one help. You'll think you're his only customer when

594
00:50:08.639 --> 00:50:13.360
you choose Frank durand the real estate
Man dot com to list your home with

595
00:50:13.480 --> 00:50:19.559
Remax Alliance three all three nine two
zero sixteen twenty two. All right,

596
00:50:21.960 --> 00:50:28.159
I looked over all of this,
all of this information that he sent us.

597
00:50:30.079 --> 00:50:34.719
Oh my god, oh my god, what a scam this guy has

598
00:50:34.760 --> 00:50:38.039
fell in for, What a freaking
scam. I hope he trusts me Joe.

599
00:50:39.440 --> 00:50:45.000
Joe, Yes, let me just
explain this to those listening. Joe

600
00:50:45.000 --> 00:50:50.639
says he met a woman on a
dating app. Said she was commissioned or

601
00:50:50.719 --> 00:50:54.840
hired by the government as a contractor
to teach military people how to be financially

602
00:50:54.880 --> 00:51:00.400
independent at Lowry, and she wanted
to quit her job and leave the base.

603
00:51:00.519 --> 00:51:04.599
She did quit her job. She
wanted to leave the base, but

604
00:51:04.679 --> 00:51:09.039
they won't let her without paying for
a base pass. And she asked him

605
00:51:09.039 --> 00:51:13.679
for money. He has sent her
eleven thousand so far. And she wants

606
00:51:13.719 --> 00:51:15.880
to get established, of course,
and he's fifty nine and she's in her

607
00:51:15.920 --> 00:51:21.000
thirties, and he thinks this is
a romantic thing. She sent them pictures

608
00:51:21.679 --> 00:51:25.320
And Kelly, did you send me
the photographs of or the pictures? I

609
00:51:25.400 --> 00:51:29.320
photographs? I sound like a man, great shots of what I have.

610
00:51:29.679 --> 00:51:31.760
I don't think he sent a picture. No, he didn't send a picture.

611
00:51:31.800 --> 00:51:35.960
But the people that you say are
on the base, they don't even

612
00:51:36.000 --> 00:51:40.599
exist in the military database according to
my source. And Lowry Air Force Base

613
00:51:40.800 --> 00:51:46.639
is not even operational and hasn't been
for years. So did you even think

614
00:51:46.679 --> 00:51:52.159
about that that it's not even a
base. No one is working there.

615
00:51:52.440 --> 00:51:54.400
If I have the right name.
I drove on the base on sixth Avenue.

616
00:51:54.559 --> 00:52:00.800
There's a great it's a both base
all around there in Denver. I

617
00:52:00.920 --> 00:52:06.280
drove there a couple of times.
There's a whole sense of a huge base.

618
00:52:06.599 --> 00:52:10.360
It's as Air Force military. I
drove personally, Chennon, what is

619
00:52:10.400 --> 00:52:19.400
he talking about? What area's Denver? On sixth Avenue? I think the

620
00:52:19.440 --> 00:52:28.400
address is at one eight Streel.
What he's saying, it's an operational base.

621
00:52:28.519 --> 00:52:30.639
It doesn't matter the name. But
the base is there now. It's

622
00:52:30.679 --> 00:52:36.800
been there for The base actually closed
in September of nineteen. Is absolutely closed

623
00:52:37.159 --> 00:52:43.239
in nineteen ninety four, and there
is no activity the former base's history.

624
00:52:43.480 --> 00:52:47.400
It's been redeveloped. It's now wings
over the Rockies Air and Space Museum where

625
00:52:47.400 --> 00:52:52.719
it once was. Listen, I
can't help mental illness. Okay, I'm

626
00:52:52.719 --> 00:52:54.280
not going to keep doing this,
all right, it was fun in the

627
00:52:54.320 --> 00:53:00.599
beginning, But Joe, I'm sorry. You're a lonely old man. Actually

628
00:53:00.639 --> 00:53:07.559
you're younger than I am, but
you're lonely. You've lost eleven thousand dollars

629
00:53:07.840 --> 00:53:14.440
and you have been scammed. I
am so sorry. Okay, Please don't

630
00:53:14.639 --> 00:53:20.239
send any money. And stop communicating
with this woman. And Joe, if

631
00:53:20.280 --> 00:53:24.840
you send me her picture, I
will do a reverse image search, okay,

632
00:53:25.280 --> 00:53:32.480
and I'll even further prove it to
you. It is a scam.

633
00:53:32.760 --> 00:53:37.239
If you want to send somebody money, listen, hello, Joe, send

634
00:53:37.320 --> 00:53:45.360
me some money. I love you. My name is Thomasina. I would

635
00:53:45.519 --> 00:53:50.480
love to get about five grand right
now, and then i'd be able to

636
00:53:50.519 --> 00:53:54.800
get an apartment and we can get
jiggy. Come on, man, come

637
00:53:54.840 --> 00:53:59.920
on, people, use your common
sense. Even Deputy Doc wouldn't fall for

638
00:54:00.119 --> 00:54:04.559
that, and he is a horny
old man. Cindy, what's going on

639
00:54:04.639 --> 00:54:09.440
with you? Oh? I need
some help with some white collar crime,

640
00:54:09.480 --> 00:54:14.800
and I'm welcoming you the first in
Flory crap. White collar crime. What's

641
00:54:14.840 --> 00:54:17.880
going on? Well, that's what
I call it. Yeah, there's a

642
00:54:17.960 --> 00:54:24.880
business in town, well in the
state actually, who sells products for home

643
00:54:24.920 --> 00:54:28.400
improvement. I don't know if you
want me to, yes, of course,

644
00:54:28.480 --> 00:54:31.519
tell me, tell me what you're
talking about. Go ahead. So

645
00:54:32.159 --> 00:54:39.719
there's a garage store company, US
company. It's American Overhead Garage Door owned

646
00:54:39.760 --> 00:54:45.840
by a Gary DeJong. Okay,
American Overhead garage Door. And why do

647
00:54:45.880 --> 00:54:52.159
you think they're a scam. They
have collected over two hundred and fifty thousand

648
00:54:52.239 --> 00:55:00.679
dollars in deposits over an eight month
period from who and from one hundred and

649
00:55:00.719 --> 00:55:05.000
eight individuals. Wait a minute,
Wait a minute, Where are you learning

650
00:55:05.039 --> 00:55:10.239
all of this is filed for chapter
election? How did you learn all of

651
00:55:10.400 --> 00:55:17.159
this about the money? Where are
you getting your information from the bankruptcy papers

652
00:55:17.199 --> 00:55:22.760
that he filed? Okay? Are
you one of them who paid a deposit?

653
00:55:23.039 --> 00:55:30.559
I am okay, Wow? How
much did you pay? We paid

654
00:55:30.719 --> 00:55:35.800
forty three hundred dollars? And do
you think he knew he was going bankrupt

655
00:55:35.840 --> 00:55:42.800
when he did this? Absolutely?
Okay? Now hold on listen. If

656
00:55:42.840 --> 00:55:47.519
you contact see, here's the system. When someone files for bankruptcy. There

657
00:55:47.679 --> 00:55:55.199
is a trustee, and that trustee
is supposed to examine the bankruptcy to make

658
00:55:55.239 --> 00:56:00.760
sure it is legit. If it's
not, I interrupt you. Go ahead,

659
00:56:00.800 --> 00:56:05.639
May I interrupt you? I started
with that. I was told I

660
00:56:05.679 --> 00:56:10.039
had to file emotion. I filed
emotion. The motion for the investigation went

661
00:56:10.079 --> 00:56:20.320
to the US Trustee Alison Goldenburg.
Alison Goldenberg is considering an investigation. Okay,

662
00:56:20.679 --> 00:56:22.960
listen, Cindy. By the way, Cindy, if there is fraud

663
00:56:23.039 --> 00:56:29.320
and corruption. Usually the individual creditors
do not have to take legal action.

664
00:56:29.719 --> 00:56:32.880
It's up to the trustee will usually
do it. Can I just say something.

665
00:56:32.920 --> 00:56:38.239
I really want to say this because
it's truly important. I know for

666
00:56:38.400 --> 00:56:45.599
sure that the bankruptcy system does not
want a fraud to file. And here's

667
00:56:45.679 --> 00:56:57.519
why. The way the system is
set up the trustees actually the trustees actually

668
00:56:58.199 --> 00:57:04.599
get paid or what they get from
the creditor. So if they believe the

669
00:57:04.679 --> 00:57:08.280
creditor is hiding money or cheating,
they get a commission for recovering it.

670
00:57:08.360 --> 00:57:14.800
That's why it's set up that way. Their independent trustees appointed to the case,

671
00:57:14.840 --> 00:57:19.880
their local attorneys. Then the US
Trustees' Office is a government person,

672
00:57:20.199 --> 00:57:24.039
and they want to go after these
people. Now listen, I don't know

673
00:57:24.159 --> 00:57:29.960
if if you don't think it's going
to happen. When was the When was

674
00:57:30.000 --> 00:57:37.000
the bankruptcy actually filed? The bankruptcy
was filed on the fourteenth of September.

675
00:57:37.760 --> 00:57:45.199
We were notified in December. I
filed an objection to the plan in December,

676
00:57:45.199 --> 00:57:51.000
filed an adversary motion. Got it, And you're doing everything the right

677
00:57:51.039 --> 00:57:53.880
way. What I want to know
is this are other creditors doing the same

678
00:57:53.920 --> 00:58:00.360
thing. I have now gotten a
group of twenty of us together. A

679
00:58:00.400 --> 00:58:06.199
lot of the addresses on the matrix
have come back as bogus. So he

680
00:58:06.280 --> 00:58:12.079
hasn't even notified all of these people. And I'm getting pushed back from the

681
00:58:12.119 --> 00:58:15.000
trustee. That's what I need your
home now, Wait a minute, why

682
00:58:15.039 --> 00:58:20.519
would the trustee not want you to
go through with this? Tell me I

683
00:58:20.559 --> 00:58:23.840
don't understand it. I don't either, That's why I'm calling you. I've

684
00:58:24.239 --> 00:58:30.199
the guy lists his home address as
Honduras, and he's allowed to be a

685
00:58:30.400 --> 00:58:37.880
debtor in possession of his business and
continue his business. We caught him trying

686
00:58:37.920 --> 00:58:40.480
to sell his vehicles. I took
a picture. I sent it to the

687
00:58:40.599 --> 00:58:45.840
US trustee. He said, oh, we stopped him. Do you have

688
00:58:45.000 --> 00:58:51.719
a case number? I do,
give it to me number twenty twenty three

689
00:58:52.719 --> 00:58:58.800
one four, one three seven.
Okay, I want to get on one

690
00:58:58.840 --> 00:59:02.159
of our bankruptcy tear well, actually, let's get on. Let's get on

691
00:59:05.039 --> 00:59:07.719
Mike Wink or gg Wink. I
would like to ask them a question about

692
00:59:07.719 --> 00:59:12.800
this. You hold on, I
have yeah, Okay, what were you

693
00:59:12.800 --> 00:59:15.960
going to say? I have contacted
well, I've contacted at least twenty attorneys

694
00:59:15.960 --> 00:59:22.440
to help us, and because everyone's
deposit is between the one thousand and thirteen

695
00:59:22.480 --> 00:59:24.840
thousand dollars mark, they all say, hey, it's not worth it.

696
00:59:24.840 --> 00:59:30.320
You just spend more in getting an
attorney. Oh, hold on, hold

697
00:59:30.360 --> 00:59:34.360
on, hold on, that is
actually not true. If you all do

698
00:59:34.440 --> 00:59:37.920
it as a group, you can
chip in for it. So I don't

699
00:59:37.960 --> 00:59:42.800
understand. Just wait to every want
is saying, hey, you know I

700
00:59:42.840 --> 00:59:45.480
already spent two thousand bucks on a
deposit. I don't want to spend another

701
00:59:45.480 --> 00:59:50.719
five hundred bucks on an attorney.
Yeah, but how if you have twenty

702
00:59:50.760 --> 00:59:53.159
of them? You have twenty?
I have twenty of them. You shouldn't

703
00:59:53.199 --> 00:59:59.639
have. So how did you figure
twenty of us? And we Yeah,

704
00:59:59.679 --> 01:00:06.280
we're over fifty five thousand dollars in
deposits between the twenty of us. So

705
01:00:06.320 --> 01:00:09.400
what makes you think just like,
who is an eighty four year old lady

706
01:00:09.440 --> 01:00:15.760
gave him fourteen hundred and sixty nine
dollars. It's elder of you. Well,

707
01:00:15.239 --> 01:00:22.199
what is this guy's name? Gary
de Jong? D e Jong?

708
01:00:22.760 --> 01:00:28.360
He did it one other time in
California, so he knows the system.

709
01:00:28.920 --> 01:00:31.639
No, I don't doubt it,
but usually the US Attorney will the US

710
01:00:31.920 --> 01:00:36.280
Trustee's Office will do something about it. But I want you to hang on.

711
01:00:36.480 --> 01:00:40.320
I want to talk to our bankruptcy
expert just as a just to see

712
01:00:40.360 --> 01:00:45.480
what they think. Okay. I
don't think they're gonna they won't probably do

713
01:00:45.519 --> 01:00:49.400
an adversarial action, but they probably
have some advice on this. Hold on

714
01:00:49.519 --> 01:00:53.679
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715
01:00:54.119 --> 01:01:00.280
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716
01:01:00.320 --> 01:01:06.760
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717
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718
01:01:10.880 --> 01:01:21.159
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719
01:01:21.159 --> 01:01:27.880
com. You don't pay a cent
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720
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721
01:01:31.280 --> 01:01:36.559
much your coverage at dozens of insurance
companies find out Now three oh three seven

722
01:01:36.639 --> 01:01:39.320
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you're his only customer when you choose Frank

723
01:01:39.360 --> 01:01:44.920
Durand the real estate Man dot com
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724
01:01:45.000 --> 01:01:52.880
oh three nine two zero sixteen twenty
two, some things like you can understand

725
01:01:53.119 --> 01:01:59.800
Hi, Tom Martino, your troubleshooter
three O three seven one three talk seven

726
01:01:59.800 --> 01:02:06.159
one three A two five five.
Now listen, this is a crazy show

727
01:02:06.199 --> 01:02:08.679
today. And I still wanted to
get Brad O'Brien on about something, but

728
01:02:08.719 --> 01:02:12.519
I'm not sure I'll could be able
to. He's right now tied up on

729
01:02:12.559 --> 01:02:14.840
a call. We might have to
call him later. And that's a whole

730
01:02:14.840 --> 01:02:22.440
different story on some real estate squadters. But now I have Mike. Is

731
01:02:22.480 --> 01:02:24.400
Mike Wink on right now? Can
I talk to him? Is he there?

732
01:02:24.519 --> 01:02:29.000
We got him? Hey, Mike
wink is with the Wink Law Firm.

733
01:02:29.039 --> 01:02:34.320
They do bankruptcy, and Mike,
you know, obviously you don't do

734
01:02:34.480 --> 01:02:38.719
adversary because you are in bankruptcy and
you help people file bankruptcy. You're an

735
01:02:38.760 --> 01:02:45.239
advocate for those people truly in debt
that need help and businesses. But do

736
01:02:45.320 --> 01:02:51.280
you also do adversarial work for people
who want to go and file adversarial actions

737
01:02:51.320 --> 01:02:54.159
in a bankruptcy court. No,
we don't. We don't work on the

738
01:02:54.159 --> 01:02:59.880
creditor side, just the okay now, but you do have probably a lot

739
01:02:59.880 --> 01:03:02.239
of knowledge of it. And I
would say, Mike, even being a

740
01:03:02.280 --> 01:03:08.199
bankruptcy attorney advocating for debtors, you're
not in favor of fraud for God's sakes,

741
01:03:08.280 --> 01:03:12.519
right, I mean obviously yeah.
I mean you'll kick him out of

742
01:03:12.559 --> 01:03:15.239
your office. I know that because
I know you as a person. Now,

743
01:03:15.719 --> 01:03:20.079
I just want to bring something up
with Cindy if she can come up

744
01:03:20.159 --> 01:03:22.079
right now. And Mike, I'm
not asking a way in on this,

745
01:03:22.199 --> 01:03:29.199
but there is a bankruptcy going on
involving a garage door company called American Overhead

746
01:03:29.199 --> 01:03:32.400
Garage Door Company, and off the
air, I've looked this guy up and

747
01:03:32.480 --> 01:03:37.960
apparently this is not the first time
he has done this, and this time

748
01:03:37.039 --> 01:03:40.960
around, well, he's done it
in other states. This time around,

749
01:03:42.039 --> 01:03:45.320
he's collected about a quarter of a
million dollars in deposits, one of them

750
01:03:45.320 --> 01:03:52.320
from Cindy, and he's filed the
bankruptcy. And the thing is, and

751
01:03:52.400 --> 01:03:59.480
he selected those deposits eight months to
two days before he filed that period of

752
01:03:59.559 --> 01:04:03.039
time, right, okay, okay, month in advance. They never got

753
01:04:03.079 --> 01:04:09.000
their product to eight months in advance. And and can we bring up a

754
01:04:09.000 --> 01:04:12.239
third caller as well, Jim,
Jim, are you also one of these

755
01:04:12.280 --> 01:04:16.960
customers that put down a deposit with
this guy. Yeah, we we put

756
01:04:17.719 --> 01:04:24.800
our company put down about eight thousand
dollars on two doors over a year ago.

757
01:04:25.360 --> 01:04:31.079
Okay, Now, Mike, what
does a trustee look at when consumers

758
01:04:31.119 --> 01:04:38.840
put down deposits and someone goes bankrupt? Do they even care that that?

759
01:04:39.119 --> 01:04:41.199
Do they look at the I mean, if the guy says, I don't

760
01:04:41.239 --> 01:04:43.960
know, I just went broke,
the trustee, Yeah, the trustee is

761
01:04:44.000 --> 01:04:48.159
generally not going to pursue. The
trustee's role is more to take assets from

762
01:04:48.199 --> 01:04:53.039
the debtor if they can and distribute
them to creditors. But they're not going

763
01:04:53.119 --> 01:04:59.119
to necessarily pursue an individual creditors' rights. And if you are if you are

764
01:04:59.159 --> 01:05:03.360
a customer to a contractor garage door
or whatever and you pay and you don't

765
01:05:03.360 --> 01:05:10.519
get any work done, that's civil
theft and that is a basis to object

766
01:05:10.639 --> 01:05:14.320
to discharge in the bankruptcy. But
what if you said, hey, I

767
01:05:14.920 --> 01:05:18.679
can't help it, I had financial
trouble. It doesn't matter. If he

768
01:05:18.719 --> 01:05:23.760
took the money and he didn't do
the work, that's civil theft. If

769
01:05:23.800 --> 01:05:26.719
it's you know, the work was
done, but maybe it was shoddy with

770
01:05:26.960 --> 01:05:30.039
the more gray area you get to. The harder it is for a creditor

771
01:05:30.079 --> 01:05:34.239
to object. But in cases and
in cases where you know, I do

772
01:05:34.280 --> 01:05:40.159
represent contractors sometimes that have this happen, and my view of them is they'd

773
01:05:40.159 --> 01:05:43.760
never meant for this to happen,
right, Like it's it's a job goes

774
01:05:43.800 --> 01:05:45.840
bad, you start using the next
job to pay for the old job,

775
01:05:46.159 --> 01:05:51.320
and then you get in the snowball
that eventually comes crashing down where you know

776
01:05:51.320 --> 01:05:55.679
you've ended up taking money from people
and you can't fulfill the work. And

777
01:05:55.800 --> 01:06:00.079
when those people object in the bankruptcy, I tend to just encourage my client

778
01:06:00.199 --> 01:06:03.280
to settle. We don't want to
go in front of a judge talking about

779
01:06:03.320 --> 01:06:08.519
how you took money from somebody and
didn't do a darn thing right. Rather,

780
01:06:08.599 --> 01:06:10.760
we're going to just say, hey, I will agree to owe you.

781
01:06:10.800 --> 01:06:14.440
So there are a number of good
creditors attorneys out there, and if

782
01:06:14.480 --> 01:06:17.920
these people you know, paid money
and got nothing, they certainly have a

783
01:06:17.920 --> 01:06:23.440
good basis to object a discharge in
the bankruptcy. Now, Mike, who

784
01:06:23.519 --> 01:06:27.920
will help us? Hold on?
He's saying you have to hire He's saying

785
01:06:27.920 --> 01:06:30.239
you have to hire someone. But
Mike real quick, real quick, and

786
01:06:30.639 --> 01:06:33.519
we'll address that. Cindy and I
do have somebody we can call on that,

787
01:06:33.559 --> 01:06:36.920
a credit or attorney. But Mike, I need to ask you something.

788
01:06:38.400 --> 01:06:44.239
I have known trustees to go after
debtors for fraud and and and they

789
01:06:44.679 --> 01:06:46.360
and to say, you know,
what did you do with the money?

790
01:06:46.920 --> 01:06:49.280
Don't they do that? Won't they
want to know what he did with the

791
01:06:49.280 --> 01:06:54.440
two hundred and fifty grand? Yes, yes, so that's a good point.

792
01:06:54.519 --> 01:06:59.360
But but there's a different end game
for the trustee. The trustee is

793
01:06:59.360 --> 01:07:02.639
going after assets. So depending I
mean, if this guy took you know,

794
01:07:02.679 --> 01:07:04.840
two hundred and fifty grand, but
he did it over the course of

795
01:07:05.119 --> 01:07:10.440
two or three years, and he
actually is somewhat legitimate. He may have

796
01:07:10.519 --> 01:07:14.079
just lived on it and paid creditors
and you know, he's trying to survive

797
01:07:14.880 --> 01:07:17.960
and then but that does seem like
a lot. But in any case,

798
01:07:18.440 --> 01:07:23.480
there will be questions about what happened
to the money. But but the trustee

799
01:07:23.519 --> 01:07:27.679
is not going to defend the creditors
discharge, right, it's not going to

800
01:07:27.679 --> 01:07:30.119
object to discharge for the creditors.
There's certain cases where they might if it

801
01:07:30.159 --> 01:07:34.079
was real agree just then they'd be
going after the whole thing and saying you're

802
01:07:34.079 --> 01:07:39.280
not entitled to discharge. Pick exactly, and that isn't that called the nineteen

803
01:07:39.360 --> 01:07:45.559
seventy five or something? What is
that? Well, that would be basically

804
01:07:45.599 --> 01:07:50.280
it's based on what we call substantial
abuse. So you would be denied discharge

805
01:07:50.280 --> 01:07:56.880
writ large based on substantial abuse.
Now is a trustee disincentified from doing that

806
01:07:57.079 --> 01:08:02.679
because they trustee says you're not entitled
to a discharge? Did they lose their

807
01:08:02.719 --> 01:08:09.480
commission? Uh? No, they
could still administer in a state. Yeah,

808
01:08:09.599 --> 01:08:13.960
they don't lose anything anyway. But
I appreciate your comment, Mike,

809
01:08:14.000 --> 01:08:16.119
and I realized that that you know, we're looking at it from this side.

810
01:08:16.239 --> 01:08:19.920
Three oh three four one zero seventeen
twenty is Winking or the Wink law

811
01:08:19.960 --> 01:08:24.039
firm. And by the way,
I'm gonna now come back for the other

812
01:08:24.119 --> 01:08:31.000
side and figure out what to do
right after this, go with a sure

813
01:08:31.079 --> 01:08:35.640
thing Denver's Best Roofer Excel roofing dot
com. You don't pay a cent until

814
01:08:35.640 --> 01:08:44.199
you're content. Time for an insurance
checkup, free no obligation. Comparison call

815
01:08:44.319 --> 01:08:48.239
compass insurance paying too much your coverage
at dozens of insurance companies find out now

816
01:08:48.319 --> 01:08:51.199
three all three seven to seven to
one. Help. You'll think you're his

817
01:08:51.319 --> 01:08:56.319
only customer when you choose Frank durand
the real estate man dot com to list

818
01:08:56.359 --> 01:09:00.760
your home with Remax Alliance three all
three nine two zero sixteen twenty two.

819
01:09:02.520 --> 01:09:06.319
Hi Tom Martine, you are troubleshooter
three or three seven one three talk now,

820
01:09:08.399 --> 01:09:14.319
Cindy, the government will only go
to a certain extent to stop a

821
01:09:14.439 --> 01:09:19.039
creditor. To excuse me, to
stop someone who files a bankruptcy, and

822
01:09:19.119 --> 01:09:25.720
Jim as well, and then it
might be fraud. The US Trustees' Office

823
01:09:25.760 --> 01:09:30.560
is usually pretty good. If people
start yelling and screaming fraud, fraud,

824
01:09:30.560 --> 01:09:35.319
fraud, that's one possibility. But
Cindy and Jim both, if you can't

825
01:09:35.359 --> 01:09:39.840
get people to chip in for an
attorney, if you're going to have to

826
01:09:39.840 --> 01:09:44.720
get if you got like fifty people
together, you could really really get the

827
01:09:44.760 --> 01:09:47.760
money together. It's not going to
cost that much for an adversarial action if

828
01:09:47.800 --> 01:09:55.600
you all do it together. And
I suggest you start with someone like,

829
01:09:57.840 --> 01:10:03.199
let's see who would maybe Frank Ball
would. I don't know who does creditor

830
01:10:03.319 --> 01:10:09.680
who does work going after people.
I think Frank Ball might do that he's

831
01:10:09.720 --> 01:10:15.479
a creditor's attorney. He is a
collection attorney, and let's just ask him

832
01:10:15.560 --> 01:10:18.880
Kachina and if he would do that, okay, and then if you guys

833
01:10:18.920 --> 01:10:23.359
just want to hang up and listen, we can have him way in on

834
01:10:23.399 --> 01:10:29.880
this and give out his contact information. I don't have Jim on my list.

835
01:10:29.960 --> 01:10:34.359
He's not one of my twenty.
Oh good. So hey, Jim,

836
01:10:34.680 --> 01:10:39.840
you got to give your number to
Katchina and she'll give it to Cindy,

837
01:10:39.920 --> 01:10:42.960
so you get on the list.
And then okay, hang on,

838
01:10:43.359 --> 01:10:45.640
we got a lot more. Don't
don't go away. I mean, you

839
01:10:45.640 --> 01:10:49.039
guys can can stay on hold,
and then I will go to Bob from

840
01:10:49.239 --> 01:10:55.119
l em Landscaping and then Jennifer,
I'm so sorry. I haven't forgotten about

841
01:10:55.159 --> 01:10:58.720
you. Bob's been waiting longer.
Bob, what's going on? Well,

842
01:10:58.920 --> 01:11:00.640
I want to give you a I
have that marked. Did this on last

843
01:11:00.680 --> 01:11:04.399
week. So a gentleman come called
in to get a and he said it

844
01:11:04.399 --> 01:11:09.279
in their deck and I heard the
price of it, so I no,

845
01:11:09.279 --> 01:11:13.319
no, I think I think I
I think uh I was looking at that

846
01:11:14.079 --> 01:11:21.520
Jerry. Jerry called looking at Grande
decks and patio yep ten eighteen for twenty

847
01:11:21.560 --> 01:11:27.960
one thousand mark from Total uh Genesis
Total Exteriors that it sounded like a lot.

848
01:11:28.159 --> 01:11:30.760
I'm gonna let you weigh in on
this coming up you went out,

849
01:11:30.800 --> 01:11:32.279
if you went out and looked at
it, I'm Tom Martino three oh three

850
01:11:32.439 --> 01:11:36.560
seven to one three talk seven one
three eight two five. It is Plumbline

851
01:11:36.560 --> 01:11:40.760
Services dot Com with US three oh
three five eight six ten eighty six.

852
01:11:41.159 --> 01:11:46.840
We're gonna talk to them about the
upcoming heating season. Go with a sure

853
01:11:46.920 --> 01:11:51.439
thing Denver's Best roofer Excel Roofing dot
Com. You don't pay a cent until

854
01:11:51.479 --> 01:11:59.079
you're content. Time for an insurance
check up free, no obligation. In

855
01:11:59.079 --> 01:12:03.399
comparison, call Compass Insurance paying too
much your coverage at dozens of insurance companies

856
01:12:03.439 --> 01:12:06.920
find out now three oh three seven
seven to one help. You'll think you're

857
01:12:06.920 --> 01:12:11.840
his only customer when you choose Frank
durand the real estate Man dot com to

858
01:12:11.920 --> 01:12:15.640
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

859
01:12:16.560 --> 01:12:30.039
Yeah, ripped up. You need
that so you don't have to come

860
01:12:30.199 --> 01:12:36.000
running as fast as we can.
Shooter's gonna help. Come man, This

861
01:12:36.640 --> 01:12:43.560
is the Troubleshooter Show. Now Tom
Martino, Hi, Tom Martino here three

862
01:12:43.640 --> 01:12:48.680
oh three seven one three talk seven
one three eight two five five. I

863
01:12:48.680 --> 01:12:53.520
don't know why down the line just
got lower, Shannon, But okay,

864
01:12:54.319 --> 01:12:58.520
anyway, my return audio that is
I'm talking technical here. Folks, welcome

865
01:12:58.560 --> 01:13:00.560
to the show. I'm Tom,
and we are here to help you solve

866
01:13:00.560 --> 01:13:03.399
problems, answer questions, take complaints, make your life a little easier,

867
01:13:03.560 --> 01:13:06.239
as I've been doing for forty five
years. And I also announced the first

868
01:13:06.279 --> 01:13:10.600
hour, second hour. I'm going
to tell you that I'm I'm I have

869
01:13:11.199 --> 01:13:14.760
up on my computer right now,
not only my call screener for your calls

870
01:13:14.760 --> 01:13:17.920
at three oh three uh seven to
one three talks seven one three eight two

871
01:13:17.960 --> 01:13:21.760
five five. We're also taking three
oh three Martino three oh three six two

872
01:13:21.800 --> 01:13:26.520
seven eight four sixty six. And
we're also doing that's three oh three six

873
01:13:26.600 --> 01:13:29.560
two. Oh my god, I
don't know what happened in three oh three

874
01:13:29.560 --> 01:13:31.960
Martino three oh three six two seven
eight four six six. Also we're doing

875
01:13:32.560 --> 01:13:39.920
Facebook messaging, YouTube messaging, LinkedIn
messaging, and nextdoor messaging. How about

876
01:13:40.039 --> 01:13:42.199
all that? Now, let me
go to the phones and see what I

877
01:13:42.239 --> 01:13:45.239
can do for you. Bob Logan
is with us from plumb Line Services.

878
01:13:45.520 --> 01:13:48.159
We've been talking about a lot of
a lot of stuff off the air and

879
01:13:48.239 --> 01:13:53.039
on the air, we talked a
bit about how high efficiency can save you

880
01:13:53.079 --> 01:13:55.600
money. But one thing I do
want to say for sure, and Bob's

881
01:13:55.600 --> 01:13:58.680
over here, am I right?
You' asse m if you're streaming, is

882
01:13:59.079 --> 01:14:00.840
they have a special going on right
now where you get the furnace if you

883
01:14:00.840 --> 01:14:04.000
put in the AC. Is that
right? That's right? And again this

884
01:14:04.079 --> 01:14:08.079
is what we consider our shoulder season. We're kind of getting to the inn

885
01:14:08.159 --> 01:14:12.600
winner again a little summer and this
is the best time to get anything installed

886
01:14:12.600 --> 01:14:15.640
because you're going to save some money. But if you buy an air conditioner,

887
01:14:15.760 --> 01:14:18.560
we will give you a matching furnace
for free. Whether it's a just

888
01:14:18.600 --> 01:14:21.720
a base unit or whether it's a
luxury unit or anything in between, we'll

889
01:14:21.720 --> 01:14:27.039
give you the matching furnace. And
that's a value to about twenty five hundred

890
01:14:27.039 --> 01:14:28.960
bucks. Yeah, and it's for
real. By the way, you pay

891
01:14:28.960 --> 01:14:32.439
for the installation along with this AC
like anything. But here's the deal there.

892
01:14:32.640 --> 01:14:38.319
There's no charge for tearing out the
old system and also and for recycling

893
01:14:38.319 --> 01:14:40.840
that right, No charge for that. Oh yeah, we bring everything back,

894
01:14:40.880 --> 01:14:43.079
we break it down, we cycle
it. We don't just send it

895
01:14:43.119 --> 01:14:45.960
to the dump a lot of people
do. And then and don't forget we're

896
01:14:45.960 --> 01:14:49.760
serving northern Colorado now. Remember January
we open up our northern office, So

897
01:14:50.399 --> 01:14:55.880
for Collins, Loveland, Greedley,
Longmont, so pretty much from Castle Rock

898
01:14:55.920 --> 01:14:59.079
all the way to Fort Collins.
We can we can take care of you.

899
01:14:59.319 --> 01:15:01.680
And when I go to Bob's from
Lam Landscaping, and we had a

900
01:15:01.680 --> 01:15:05.359
guy calling about a deck last week
and he said, he said, I'm

901
01:15:05.399 --> 01:15:09.479
hiring grand View decks or excuse me. I got a bid from them twenty

902
01:15:09.520 --> 01:15:14.680
one grand for a ten by eighteen
deck, partly composite. Blah blah blah.

903
01:15:14.760 --> 01:15:18.159
Again, Jenesis said, you know
Genesi's Total Exteriors Mark a good friend

904
01:15:18.159 --> 01:15:20.680
over there. He said, you
know that sounds a little high, but

905
01:15:20.760 --> 01:15:24.960
Tom, you know, it really
all depends on how much they have to

906
01:15:25.000 --> 01:15:28.880
deal with on the site. Did
you go look at it, by the

907
01:15:28.880 --> 01:15:30.800
way, Bob over at Liam Landscape, did you go look at it?

908
01:15:30.880 --> 01:15:33.680
Tom? Yep, Tom, I'm
sure did. And here's why I thought

909
01:15:33.720 --> 01:15:36.600
you'd appreciate this. So I went
out there. I looked at it.

910
01:15:36.800 --> 01:15:42.199
I walk out, very nice gentleman
and his wife, and I'm looking at

911
01:15:42.439 --> 01:15:44.920
deck and I'm like, I'm trying
to figure out why they need a new

912
01:15:44.960 --> 01:15:49.119
deck. The materials still look good. A little bit faded on the rail,

913
01:15:49.239 --> 01:15:55.079
but that's what that material does.
So unlike the other person that was

914
01:15:55.079 --> 01:15:59.119
there, I got an Ernissa deck. I started looking. The only thing

915
01:15:59.239 --> 01:16:02.640
is this poor ja and needed was
there because he did a two tone deck,

916
01:16:02.720 --> 01:16:06.079
so he put an outer border in
a different color, and they had

917
01:16:06.079 --> 01:16:11.439
to put for better segment two by
eight pieces under there to screw to.

918
01:16:12.239 --> 01:16:15.359
Well, every one of them was
rotted out and some of them have falling

919
01:16:15.399 --> 01:16:19.439
out. That is the absolutely only
thing he needed. Except the gentleman that

920
01:16:19.520 --> 01:16:24.840
originally did this messed up his brick, never told him and left the forty

921
01:16:24.880 --> 01:16:28.199
inch by eight inch hole. So
we're going to fix that and all the

922
01:16:28.239 --> 01:16:32.199
wood for three thousand dollars. Oh, he was looking at don the deck

923
01:16:32.239 --> 01:16:36.600
myself. We're just looking at twenty
grand man. Well, that's why I

924
01:16:36.600 --> 01:16:40.239
wanted to let you know, Tom, Tom, I could have put the

925
01:16:40.439 --> 01:16:44.680
famed decking or better for about fourteen
to five if I were to redone the

926
01:16:44.720 --> 01:16:46.359
deck. But you know me.
I said, sure, I am not

927
01:16:46.399 --> 01:16:49.439
a deshounced person. You don't need
a new deck. This is what you

928
01:16:49.520 --> 01:16:54.159
need. And he was flabbergasted.
They're probably going to call you today,

929
01:16:54.279 --> 01:16:56.640
but I wanted to let you know. Tom is what I've caught it.

930
01:16:56.720 --> 01:17:00.359
Tell everybody, man, I really
appreciate that. That's l em Lands Escape

931
01:17:00.359 --> 01:17:03.359
and there on our patty on landscaping
and all of that. And he's at

932
01:17:03.399 --> 01:17:09.680
three oh three five sixty four ninety
one oh four referraless dot com elim.

933
01:17:09.760 --> 01:17:13.119
Thank you very much, Bob,
appreciate that now really quickly. Jennifer's been

934
01:17:13.159 --> 01:17:18.920
waiting a long time. Jennifer,
what's going on with you? Did?

935
01:17:18.960 --> 01:17:24.760
She hang up? Okay, we'll
move on. Oh there you are,

936
01:17:24.840 --> 01:17:27.239
Jennifer. I'm sorry for making you
wait. What's going on with you?

937
01:17:29.079 --> 01:17:34.560
What's going on is I have a
client who has been this. She's configned

938
01:17:34.600 --> 01:17:40.560
to a wheelchair, she has an
eleven year old son, and she just

939
01:17:40.920 --> 01:17:45.640
got enough funds together to move in
to a new apartment. It's this apartment

940
01:17:45.680 --> 01:17:53.920
complex deals with expanity exclusively. As
she had her mobile phones and her tables

941
01:17:53.920 --> 01:17:58.680
together at one time and with Xcity, and she couldn't pay the bill,

942
01:17:59.359 --> 01:18:04.119
and now she's place. They want
four hundred dollars to get a table going

943
01:18:04.159 --> 01:18:06.640
to him, and she's not going
to be able to do that. She

944
01:18:06.720 --> 01:18:10.920
don't wait a minute. She has
a balance to a four hundred Is that

945
01:18:10.960 --> 01:18:16.560
what you're saying, Yes, sir, yes okay? And who okay?

946
01:18:16.760 --> 01:18:21.359
But does she have the money to
pay her regular monthly bills? Yes,

947
01:18:21.439 --> 01:18:25.520
sir, she can come up with
the monthly bill. She just can't come

948
01:18:25.600 --> 01:18:30.800
up with this her old bill and
you know all of this thing, and

949
01:18:30.439 --> 01:18:34.199
she could pay ten dollars a month
maybe and not that four hundred dollars down.

950
01:18:34.239 --> 01:18:39.680
But in the meantime she's sitting there
in the day girl chair with with

951
01:18:39.840 --> 01:18:43.000
no TV, nothing, di How
did that bill get up to four hundred

952
01:18:43.000 --> 01:18:47.359
dollars? She had the mobile phone
lines tied with it, and I guess

953
01:18:47.479 --> 01:18:51.520
she didn't turn in a phone at
the end of it, or something something

954
01:18:51.560 --> 01:18:56.840
happened with she it got lost or
and she doesn't know what to do now.

955
01:18:57.720 --> 01:19:03.720
And is this in her new place? Yes, sir okay. Why

956
01:19:03.720 --> 01:19:10.680
does she want to get cable?
Because she's saying there with nothing to do,

957
01:19:11.239 --> 01:19:17.560
I I don't have enough DVDs for
owners. Jennifer. Here's what I'm

958
01:19:17.560 --> 01:19:21.960
asking. And you say, a
client, what do you do for her?

959
01:19:24.439 --> 01:19:29.720
I'm a caregivern No, that's very
nice, Jennifer. Hey, Jennifer,

960
01:19:30.680 --> 01:19:32.720
where what part of town does she
live in? Like the main part

961
01:19:32.720 --> 01:19:39.680
of town where they have Because here's
what I'm getting at. She could get

962
01:19:39.720 --> 01:19:45.720
any kind of broadband outside of Comcast, outside of Exfinity, and she could

963
01:19:45.800 --> 01:19:53.119
simply get the apartment complex. Has
is it a contract or something of externity?

964
01:19:53.640 --> 01:20:00.399
No? Exclusively defectity? Well do
they have Well sometimes though they say

965
01:20:00.399 --> 01:20:03.439
that, but sentry link is available? Do you know if sentry link is

966
01:20:03.479 --> 01:20:09.279
available? No? I don't.
Has she tried to ask them if she

967
01:20:09.319 --> 01:20:15.600
could have a payment plan, Jennifer, But in the meantime they won't pick

968
01:20:15.680 --> 01:20:23.399
it up until they get this balance. Well, so COVID situation she's in,

969
01:20:23.840 --> 01:20:27.680
and I just say from offer because
she's still a young girl. She

970
01:20:27.760 --> 01:20:34.159
has an eleven year old child who
needs a distraction too, and poor I

971
01:20:34.199 --> 01:20:38.720
can't. I can't pay it for
him. And I thought late til Martino

972
01:20:38.840 --> 01:20:45.159
has some connections, Well we can. We can try to do something for

973
01:20:45.239 --> 01:20:53.479
her with Exfinity, But it's unfortunate
that because she could have she can get

974
01:20:53.520 --> 01:20:57.760
this. You know, Infinity is
pretty expensive options. She's gonna get cable,

975
01:20:57.840 --> 01:21:01.159
right? How much is that bill
every month? I'm launch sure and

976
01:21:01.239 --> 01:21:06.239
Tom shut out, so you get
to you know, puts up it on?

977
01:21:06.840 --> 01:21:10.800
And what does she usually watch?
Do you know? The reason I'm

978
01:21:10.840 --> 01:21:15.319
asking is there are other options like
even an over the air antenna, a

979
01:21:15.439 --> 01:21:19.880
digital antenna in her apartment. That's
why I'm asking. Do you know what

980
01:21:19.960 --> 01:21:25.720
she watches or what she needs?
Can you find out? Listen, Jennifer,

981
01:21:26.439 --> 01:21:30.479
I want to mark this for pending, and then what I'd like to

982
01:21:30.520 --> 01:21:31.640
do. Here's what I'd like you
to find out, and you can call

983
01:21:31.720 --> 01:21:34.720
us back and Kaschina will put you
right in touch with us. I want

984
01:21:34.760 --> 01:21:39.479
to find out what her normal bill
used to be, what she uses cable

985
01:21:39.560 --> 01:21:43.399
for, like what channels does she
want and she used it for, and

986
01:21:43.600 --> 01:21:47.199
and just find that out and then
and then let us know. Also if

987
01:21:47.199 --> 01:21:53.640
she has a contact or someone who
contacted her about the balance due, I'd

988
01:21:53.680 --> 01:21:57.840
like that information. And here's why. I will have Deputy Dot call over

989
01:21:57.880 --> 01:22:02.840
there and we'll try to negotiate something
or we may have an alternative for her

990
01:22:02.960 --> 01:22:08.079
other than Comcast. That's what I'd
like to do right now, just to

991
01:22:08.159 --> 01:22:11.880
get started and then yeah, we
can probably help her, but I don't

992
01:22:11.880 --> 01:22:15.239
want to throw money away if she
doesn't need a bunch of cable, if

993
01:22:15.319 --> 01:22:18.640
she doesn't use it. I want
to know what they normally use and need

994
01:22:19.119 --> 01:22:25.319
because there are so many broadband services
available, even wireless that could work.

995
01:22:25.720 --> 01:22:30.359
So so let's just mark this pending
and Katschina have her call us back on

996
01:22:30.399 --> 01:22:34.680
an insideline three h three seven to
one to three talks seven one three eight

997
01:22:34.720 --> 01:22:43.560
two five five. A question for
bob Logan concerning AC. Do you do

998
01:22:43.760 --> 01:22:46.800
zoned AC? Somebody wants to know
and what is zoned AC? Talk about

999
01:22:46.800 --> 01:22:50.880
that? Sure, we do zoned
ACE. So they're depending on what a

1000
01:22:50.880 --> 01:22:58.800
client's looking for. Within a what's
called a forced heat or force cooling system,

1001
01:22:58.920 --> 01:23:03.079
you can you can move the air
to specific parts of the house and

1002
01:23:03.119 --> 01:23:09.079
shut off specific parts of the house
through the zones. So that's that's one.

1003
01:23:09.199 --> 01:23:12.000
And how is that done? Is
that done through venting? It is

1004
01:23:12.039 --> 01:23:15.479
through the through the duct work,
through the duct work. Now a lot

1005
01:23:15.520 --> 01:23:17.439
of times when people say they want
a zone system, what they're what they're

1006
01:23:17.439 --> 01:23:20.439
saying is they want to add maybe
a specific room. So maybe they have

1007
01:23:20.520 --> 01:23:25.760
a bedroom over a garage that stays
really hot. Maybe they've done an addition

1008
01:23:26.239 --> 01:23:29.680
and they can't get air to it. And in that case we have other

1009
01:23:29.760 --> 01:23:34.319
options which are called many split duck
list systems right right, right. But

1010
01:23:34.680 --> 01:23:38.199
for the most part, though,
if they're putting in a new ac and

1011
01:23:38.279 --> 01:23:40.920
they want to go zoned and they
want to be able to shut down some

1012
01:23:41.039 --> 01:23:43.159
parts of the house they don't use
a lot, they can do that.

1013
01:23:43.359 --> 01:23:46.319
They can do that, and again
I would want to know why, why

1014
01:23:46.319 --> 01:23:49.560
they're asking the question what they're trying
to accomplish, And that's where our design

1015
01:23:49.640 --> 01:23:55.000
consultants can really be helpful as they'll
come out and get a true understanding is

1016
01:23:54.640 --> 01:23:58.079
what it is you're trying to accomplish. Usually it's because they have hot and

1017
01:23:58.079 --> 01:24:00.640
cold spots throughout the house and so
they think a zone system is the way

1018
01:24:00.680 --> 01:24:05.800
to go. But some of the
higher efficiency systems with the modulating motors can

1019
01:24:06.119 --> 01:24:10.960
can fix their issues. So again, the best thing to do is get

1020
01:24:11.000 --> 01:24:14.760
an expert, whether it's from Plumbline
or a reputable company, get an expert

1021
01:24:14.760 --> 01:24:17.279
to come out there evaluate your system. Let them know what you're trying to

1022
01:24:17.319 --> 01:24:21.119
accomplish, and then they can help
design a system and give you a few

1023
01:24:21.159 --> 01:24:26.840
different options to accomplish what you want
to all right? Three oh three seven

1024
01:24:26.960 --> 01:24:30.560
one three eight two five five.
I'm Tom Martina. We have more coming

1025
01:24:30.640 --> 01:24:33.439
up on the Troubleshooter Show. Compass
Insurance Group is doing, by the way,

1026
01:24:33.760 --> 01:24:41.439
free insurance analysis of your entire coverage
to make sure you're not paying too

1027
01:24:41.520 --> 01:24:45.560
much and to make sure you're covered
enough. By the way, that's Compass

1028
01:24:45.560 --> 01:24:53.920
Insurance Group three oh three nine nine
six nine thousand. Go with a sure

1029
01:24:54.039 --> 01:24:58.560
thing Denver's best roofer Excel Roofing dot
com. You don't pay a cent until

1030
01:24:58.600 --> 01:25:04.039
you're content. Three time for an
insurance check up free, no obligation.

1031
01:25:04.079 --> 01:25:10.039
In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance

1032
01:25:10.039 --> 01:25:13.760
companies find out now three oh three
seven seven to one help. You'll think

1033
01:25:13.800 --> 01:25:16.840
you're his only customer when you choose
Frank durand the real estate Man dot com

1034
01:25:16.840 --> 01:25:21.520
to list your home with Remax Alliance
three oh three nine two zero sixteen twenty

1035
01:25:21.560 --> 01:25:31.119
two. Hi Tom Martino here three
O three seven one three talk seven one

1036
01:25:31.119 --> 01:25:35.239
three eight two five five. What's
on your mind today? Let's talk to

1037
01:25:35.399 --> 01:25:41.039
Gwen. Gwen, you're this is
a follow up you called last week,

1038
01:25:41.720 --> 01:25:45.119
and uh, what's happening. I'm
trying to find your call here, Gwen.

1039
01:25:45.159 --> 01:25:48.439
I'm sorry, let me find it
and why don't you start talking.

1040
01:25:48.560 --> 01:25:53.199
Let's talk about your problem. What's
going on? Hey? Do you have

1041
01:25:53.399 --> 01:25:56.920
me call Angie's List back? Oh? I know what? Had you hired

1042
01:25:57.039 --> 01:26:01.319
quality Builders to do an addition?
And that you said they did all kinds

1043
01:26:01.319 --> 01:26:05.520
of things wrong? Is that the
one? Yep? And I said how

1044
01:26:05.560 --> 01:26:11.760
did you find quality Builders? And
you said Angie's And I said, or

1045
01:26:11.800 --> 01:26:15.119
Angie's Listen whatever they're calling it nowadays, Angie, And I said, do

1046
01:26:15.199 --> 01:26:20.600
me a favor and just call them
back, because you say that they altered

1047
01:26:20.600 --> 01:26:25.359
the plan causing you to have a
new furnace and you tried to adapt a

1048
01:26:25.399 --> 01:26:29.439
water heater and they ruined it.
It's a long story, but in any

1049
01:26:29.439 --> 01:26:32.039
case, why don't you call them
back out of curiosity to see what kind

1050
01:26:32.079 --> 01:26:36.960
of stuff they will do for you? Interceding with the contractor like we do

1051
01:26:38.119 --> 01:26:45.359
for our referral lists. What happened? They just sent out more people to

1052
01:26:45.399 --> 01:26:48.359
give estimates and wait a minute,
Wait a minute, wait a minute,

1053
01:26:48.800 --> 01:26:54.760
estimates? What about the original one
that did it wrong? I didn't do

1054
01:26:54.840 --> 01:26:58.600
nothing. They're not responsible for it. Well, I know they're not responsible.

1055
01:26:58.680 --> 01:27:01.039
To be fair, they're not respons
but they should try to get the

1056
01:27:01.079 --> 01:27:05.920
contractor to do something. Did they
try to pressure Quality to do the right

1057
01:27:05.960 --> 01:27:14.520
thing? No? They did not. Okay, what exactly let's be fair

1058
01:27:14.560 --> 01:27:19.239
here, what exactly did Quality Builders
do wrong? You know, the alteration

1059
01:27:19.399 --> 01:27:24.039
of the plan causing you to need
a new furnace. That's the part I

1060
01:27:24.039 --> 01:27:28.720
don't fully understand. Why did you
need a new furnace after they altered the

1061
01:27:28.760 --> 01:27:32.920
plan? Because the flu would have
went up into the new bathroom right in

1062
01:27:32.960 --> 01:27:39.800
the middle of the bathroom, didn't
your What didn't they catch Why did they

1063
01:27:39.840 --> 01:27:45.680
not catch that? I don't know. Do you know what she's talking about,

1064
01:27:45.680 --> 01:27:47.520
Bob, when it comes to the
flu going through the bathroom? So

1065
01:27:47.760 --> 01:27:55.920
where the where they had the where
your furnace was located or originally would have

1066
01:27:55.960 --> 01:28:00.680
gone through the new bathroom. Yes, in the middle, they said.

1067
01:28:00.439 --> 01:28:05.520
So their alternative was to get a
high efficiency furnace to go out sideways.

1068
01:28:08.159 --> 01:28:12.199
What do you mean side horizontal?
Yeah? And Where were they going to

1069
01:28:12.239 --> 01:28:16.199
put that upstairs in the new floor? No, downstairs still the same place.

1070
01:28:18.319 --> 01:28:24.520
Thanks, I must have missed party. I must have missed something in

1071
01:28:24.520 --> 01:28:27.720
the beginning. If they're replacing the
furnace and using no, here's what they're

1072
01:28:27.720 --> 01:28:30.560
doing new now, they're they're doing
a pop top basically. Okay, she's

1073
01:28:30.600 --> 01:28:35.600
putting an upper room on. They
realized when they started building that the upper

1074
01:28:35.680 --> 01:28:41.640
room, the flu would have gone
through the new bathroom. So they have

1075
01:28:41.800 --> 01:28:45.640
to change the furnace configuration to change
the flu. Okay, that part I

1076
01:28:45.720 --> 01:28:51.359
understand, And so there's nothing wrong
with coming across weird things like that during

1077
01:28:51.399 --> 01:28:56.279
construction. But then you said they
did something else. They had to do

1078
01:28:56.319 --> 01:29:00.159
something with your water heater. What
was that They put a two seventy dollars

1079
01:29:00.199 --> 01:29:06.000
package on there to force the carbon
dioxide out sideways And it was not con

1080
01:29:06.319 --> 01:29:11.640
you mean on the furnace or on
the water heater. Water heater? Okay,

1081
01:29:11.720 --> 01:29:15.279
So in addition to the FLU for
the furnace, they had to change

1082
01:29:15.319 --> 01:29:19.199
the FLU for the water heater too. Correct and when they changed the because

1083
01:29:19.239 --> 01:29:26.439
otherwise they would have both been going
through your new bathroom. Right, say

1084
01:29:26.439 --> 01:29:30.119
again, if they didn't change the
water heater flu it would have been going

1085
01:29:30.119 --> 01:29:36.439
through that new bathroom, right,
yeah, okay, how yeah, everything

1086
01:29:36.479 --> 01:29:41.000
would have been in the middle of
the bathroom, so everything has to go

1087
01:29:41.039 --> 01:29:45.239
out sideways. I get it,
I get it. Okay. So when

1088
01:29:45.239 --> 01:29:50.439
they when they tried to take your
water heater and they put a kit on

1089
01:29:50.520 --> 01:29:58.199
it in order to put the flu
horizontally instead of vertically correct, why did

1090
01:29:58.199 --> 01:30:00.520
they Okay, Bob, do you
know why should they They had to do

1091
01:30:00.600 --> 01:30:04.920
that because apparently the water heater,
I mean I thought, okay, in

1092
01:30:04.920 --> 01:30:09.159
any case, what did that do
to your water heater? That kit?

1093
01:30:10.159 --> 01:30:17.880
It no longer works? Okay,
does not work? And why when we

1094
01:30:17.920 --> 01:30:23.119
had estimates they said that that kit
did not belong to that water heater.

1095
01:30:23.600 --> 01:30:26.840
Okay, do you know what kit
she's talking to? I don't, But

1096
01:30:26.880 --> 01:30:30.640
it sounds like they're trying to make
a standard tank water heater into a power

1097
01:30:30.720 --> 01:30:33.239
event. That's what it sounds like. Yes, that's exactly what it sounds

1098
01:30:33.279 --> 01:30:38.399
like. So so then do they
say you need a whole new water heater

1099
01:30:38.439 --> 01:30:44.159
because of it? Yes? And
what will that and so how much would

1100
01:30:44.159 --> 01:30:55.279
that cost you? Fifty six hundred
for a fifty gallon m hm for a

1101
01:30:55.319 --> 01:30:59.199
power event water heater. That that
sounds about right. Okay, now,

1102
01:30:59.239 --> 01:31:01.720
but again these are things in my
mind, they should have recognized before they

1103
01:31:01.760 --> 01:31:06.199
even started. No, I get
that, But here's the problem it.

1104
01:31:08.319 --> 01:31:13.800
Okay, so what do you think
quality builders owes you? What do you

1105
01:31:13.880 --> 01:31:18.600
think that the new water heater?
How old is your old water heater?

1106
01:31:20.359 --> 01:31:27.600
If a twenty sixteen and we put
it in in seventeen, I don't think

1107
01:31:27.680 --> 01:31:30.399
they do owe you new I don't
think they should have to pay a brand

1108
01:31:30.439 --> 01:31:35.560
new water heater because that other one
was seven years old or eight. I

1109
01:31:35.920 --> 01:31:41.560
think they owe you something. I
agree with you. I do not believe

1110
01:31:42.359 --> 01:31:46.319
they owe you for the entire water
heater. Whenever you do home improvements,

1111
01:31:46.600 --> 01:31:50.439
you're going to run across extra expenses. As Bob said, they should have

1112
01:31:50.520 --> 01:31:55.199
caught it in the beginning. But
had they caught it in the beginning,

1113
01:31:55.279 --> 01:31:59.359
I wanted the God's honest truth.
Had they said to you, as a

1114
01:31:59.399 --> 01:32:02.800
result of this room up here,
we're gonna have to do a new horizontal

1115
01:32:02.920 --> 01:32:08.319
furnace, and we're gonna have to
do a power vented water heater, and

1116
01:32:08.359 --> 01:32:12.840
it will be an additional X amount
of dollars. Would you have mixed the

1117
01:32:12.960 --> 01:32:25.680
project? No? So the only
thing different now is you think they should

1118
01:32:25.680 --> 01:32:32.840
pay for the extra cost because you
didn't know about it. See, here's

1119
01:32:32.880 --> 01:32:38.520
what I'm saying, Gwen. And
I'm not sticking up for I'm not sticking

1120
01:32:38.560 --> 01:32:42.479
up for the builder. But here's
what I'm saying. If truly you put

1121
01:32:42.560 --> 01:32:47.479
in a brand new room upstairs and
you had to adjust your mechanical systems because

1122
01:32:47.520 --> 01:32:55.279
of it, that is a normal
cost of doing a home improvement. The

1123
01:32:55.479 --> 01:33:02.640
only difference is you did not know
about it. I think, what first?

1124
01:33:02.359 --> 01:33:09.159
What's that? The first draft did
not do that, the second draft

1125
01:33:09.840 --> 01:33:13.239
did that? I get that,
But you approved the second draft. Is

1126
01:33:13.279 --> 01:33:23.560
that true? Yes? Why did
the first draft not show a new furnace

1127
01:33:23.600 --> 01:33:28.119
and water heater? Did the first
draft have the room in a different loco?

1128
01:33:28.439 --> 01:33:31.319
Hold on, I'm not finished asking. Did the first draft have the

1129
01:33:31.439 --> 01:33:38.399
room in a different location or did
the first draft have the room in the

1130
01:33:38.479 --> 01:33:44.880
same location? But they just forgot
about the flues. They forgot about the

1131
01:33:44.920 --> 01:33:48.399
flu okay, so they had to
redo the plan, but the room was

1132
01:33:48.520 --> 01:33:56.119
essentially in the same place. Yes, okay, So basically they did not

1133
01:33:56.439 --> 01:34:01.000
do the plan correctly the first time. But here's what I'm asking. Had

1134
01:34:01.039 --> 01:34:05.039
they done the plan correctly in the
first time, you would have agreed to

1135
01:34:05.079 --> 01:34:13.479
it anyway? Is that right?
No, because it wouldn't have happened.

1136
01:34:14.159 --> 01:34:20.000
You would That's what I'm asking you. You would have canceled it. I

1137
01:34:20.000 --> 01:34:25.640
wouldn't have canceled anything. It wouldn't
have happened. Gwen, you're not listening

1138
01:34:25.640 --> 01:34:30.960
to me. Listen, Just please
listen. I'm asking you. If you

1139
01:34:30.239 --> 01:34:39.199
hired Quality Builder and they did the
plan correctly the first time, it would

1140
01:34:39.239 --> 01:34:45.880
have shown you spending extra money on
a furnace and on a water heater,

1141
01:34:45.760 --> 01:34:56.760
would you have still decided to go
through with it or not? We charged

1142
01:34:56.800 --> 01:35:01.119
the water heater. Okay, Gwen, I'm going to ask again. This

1143
01:35:01.159 --> 01:35:05.359
is the last time. I'm asking
go back to when you first got that

1144
01:35:05.439 --> 01:35:10.079
bid. Go back to when you
first got it. If they gave you

1145
01:35:10.199 --> 01:35:13.960
the correct bid, back then,
the correct one right from the beginning,

1146
01:35:14.439 --> 01:35:18.680
showing a new furnace and a new
water heater right from the beginning. Pretend

1147
01:35:18.720 --> 01:35:25.039
none of this happened, would you
have agreed to still go ahead and do

1148
01:35:25.199 --> 01:35:31.399
the work. No, you would
have nixed the entire project. Yeah,

1149
01:35:31.800 --> 01:35:38.600
okay, because that would have broken
your budget, is that right? Yeah?

1150
01:35:38.720 --> 01:35:44.159
Okay? How much extra the original
price was one hundred and eighteen with

1151
01:35:44.319 --> 01:35:48.000
the new water heater and the new
furnace. How much did it increase the

1152
01:35:48.039 --> 01:35:56.560
project? Oh Jesus how much?
I mean a furnace and a water heater.

1153
01:35:56.640 --> 01:36:02.399
How much is that? How much
did you payundred and two seventy No,

1154
01:36:02.479 --> 01:36:08.159
I'm not talking about the Okay,
the two seventy doesn't make sense.

1155
01:36:08.199 --> 01:36:11.880
You should get that money back.
Ye, not to kit. I'm asking

1156
01:36:11.960 --> 01:36:15.000
this. You're saying you need a
new water heater. How much does the

1157
01:36:15.079 --> 01:36:19.159
new furnace cost you? Forty three
hundred? Okay? And the new furnace

1158
01:36:19.199 --> 01:36:28.920
costs you? How much the furnace
was forty three hundred. How much is

1159
01:36:29.000 --> 01:36:33.079
the water heater forty three hundred as
well? No, that's fifty six hundred,

1160
01:36:33.159 --> 01:36:40.279
okay, So basically an extra ten
thousand dollars. So your one hundred

1161
01:36:40.399 --> 01:36:45.720
eighteen thousand dollars project is now one
hundred and twenty eight thousand. Is that

1162
01:36:45.800 --> 01:36:54.279
correct? Yeah, and you're telling
me that that's ten thousand more than you

1163
01:36:54.319 --> 01:36:57.760
would have agreed to spend in the
beginning. You would have never done the

1164
01:36:57.800 --> 01:37:00.079
project, but now it's too late
to turn and back. Is that right?

1165
01:37:01.119 --> 01:37:04.279
Yes, because when eighteen is one
eighteen, it's not one twenty eight

1166
01:37:04.720 --> 01:37:08.960
I get you. I'm not disagreeing
with you. I'm trying to put a

1167
01:37:09.079 --> 01:37:13.520
number on it so we can go
after the company. You have to have

1168
01:37:13.680 --> 01:37:17.880
damages. Now what we need to
do is this. You need to subtract

1169
01:37:17.960 --> 01:37:24.760
from those damages. You need to
subtract from them the life of the furnace

1170
01:37:25.000 --> 01:37:30.239
and the ac that has already been
used. How old was the furnace you're

1171
01:37:30.279 --> 01:37:35.640
replacing that? I don't know.
It was my mom's furnace, and I

1172
01:37:35.640 --> 01:37:39.079
don't have a date on it.
Give me an idea. It was it

1173
01:37:39.199 --> 01:37:45.199
more than twenty years old? No? Was it ten years old than you?

1174
01:37:45.800 --> 01:37:50.039
Yeah? I'm about ten probably.
So that furnace that you just replaced

1175
01:37:50.600 --> 01:38:00.239
was redone back in nineteen in twenty
fourteen, Yeah, all right, If

1176
01:38:00.239 --> 01:38:04.520
that's true, it was about ten
years old. Your and your other one

1177
01:38:04.560 --> 01:38:10.359
was ten years old. Your water
heater was almost ten or seven years old.

1178
01:38:10.640 --> 01:38:15.079
I would say the most they owe
you is fifty percent of that ten

1179
01:38:15.159 --> 01:38:18.119
grand. And I'm sure you're gonna
not understand why hold on we got more

1180
01:38:18.119 --> 01:38:29.000
coming up. Go with a sure
thing Denver's Best roofer Excel Roofing dot com.

1181
01:38:29.039 --> 01:38:34.840
You don't pay a cent until you're
content. Time for an insurance checkup

1182
01:38:34.920 --> 01:38:41.319
free, no obligation comparison call Compass
Insurance Paying too much your coverage at dozens

1183
01:38:41.319 --> 01:38:45.000
of insurance companies find out now three
O three seven to seven to one help.

1184
01:38:45.159 --> 01:38:47.680
You'll think you're his only customer when
you choose Frank durand the real estate

1185
01:38:47.800 --> 01:38:53.199
Man dot com to list your home
with Remax Alliance three oh three nine two

1186
01:38:53.279 --> 01:39:06.479
zero sixteen twenty two. Hi Tom
Martinez here three oh three seven one three

1187
01:39:06.840 --> 01:39:13.359
talk three oh three seven one three
eight two five five. Welcome to the

1188
01:39:13.399 --> 01:39:16.199
show. We're here to help you
solve your problems, and I hope we

1189
01:39:16.319 --> 01:39:20.800
can. Now. I want,
I want to help Gwen go after this

1190
01:39:20.920 --> 01:39:27.279
company. But here's the problem.
I do believe they cost her money she

1191
01:39:27.359 --> 01:39:32.119
would have otherwise not spent because of
the complication. I do believe that one.

1192
01:39:33.399 --> 01:39:39.119
But Gwen the problem. Here's what
I'm trying to get at this extra

1193
01:39:39.319 --> 01:39:44.279
ten grand you had to spend.
I hope you understand this. It's for

1194
01:39:44.399 --> 01:39:51.119
a new furnace and a new water
heater. Quality Builders does not owe you

1195
01:39:51.840 --> 01:39:59.760
all of that because the furnace you
had and the water heater you had,

1196
01:40:00.119 --> 01:40:05.319
we're both at half life, so
you have to pay for the other half.

1197
01:40:05.399 --> 01:40:10.319
It's called betterment. So if you
go to small claims court or if

1198
01:40:10.359 --> 01:40:16.399
we call them, we can't argue
for the full amount, you would lose

1199
01:40:16.479 --> 01:40:21.359
that. Do you understand that part
of it? I don't mind paying for

1200
01:40:21.399 --> 01:40:25.039
the furnace, Well, you don't
have to pay No, no, you

1201
01:40:25.039 --> 01:40:27.600
should have to pay for half the
furnace, is what I'm saying, not

1202
01:40:27.640 --> 01:40:30.000
for all of it, and you
should have to pay for half the water

1203
01:40:30.039 --> 01:40:34.640
heater. That's what I'm getting at
is because even though they did you wrong

1204
01:40:34.840 --> 01:40:41.800
and they they cost they cost you
money basically because of their ineptness, but

1205
01:40:43.319 --> 01:40:46.239
they don't owe you something you did
not have. They don't owe you a

1206
01:40:46.319 --> 01:40:51.199
one brand new furnace. They owe
you a fifty percent furnace, and they

1207
01:40:51.239 --> 01:40:56.800
owe you a fifty percent water heater. So they do owe you something.

1208
01:40:57.279 --> 01:41:06.479
So we could try to argue they
owe you five grand. It makes sense.

1209
01:41:10.399 --> 01:41:13.439
I mean, it's it's whether it
makes sense or not. If you

1210
01:41:13.479 --> 01:41:15.399
went to court, that's all the
judge would order them to pay. Probably

1211
01:41:16.119 --> 01:41:19.840
is what they took from you.
And and really I do think they were

1212
01:41:19.920 --> 01:41:26.640
in that they did it illegally.
Well, that part of it wouldn't enter

1213
01:41:26.720 --> 01:41:30.399
into your civil case. That doesn't
have anything to do with it. When

1214
01:41:30.439 --> 01:41:38.439
you say illegally, what do you
mean it's illegal what they did? What

1215
01:41:38.479 --> 01:41:43.560
do you mean the codes are broken? Okay, that's not illegal. That's

1216
01:41:43.600 --> 01:41:47.439
a civil issue. That's a civil
thing. That that's that. All that

1217
01:41:47.479 --> 01:41:50.479
does is get them in trouble with
the building department. That has nothing to

1218
01:41:50.520 --> 01:41:55.479
do with getting your money back.
I just told you if they owe you

1219
01:41:55.600 --> 01:41:59.439
five grand, they owe you five
grand. They won't owe you ten grand

1220
01:41:59.479 --> 01:42:02.479
because they'd get a permit. They
won't owe you twenty grandy, if they

1221
01:42:02.479 --> 01:42:05.640
won't owe you one thousand. They'll
owe you what they owe you what they

1222
01:42:05.720 --> 01:42:10.479
owe you, period. It doesn't
matter how many things they did wrong.

1223
01:42:10.560 --> 01:42:16.399
Your damages don't increase. Your damages
are what they are. Gwen, listen,

1224
01:42:17.000 --> 01:42:19.239
I'm gonna put her on hold.
Here's what I want to do.

1225
01:42:19.600 --> 01:42:24.520
I'd like Deputy Dollar to take this, but only if I'm not gonna bother

1226
01:42:24.720 --> 01:42:28.800
calling this company. If all she
wants to do is keep adding, she's

1227
01:42:28.840 --> 01:42:31.640
not gonna get more than she's gonna
get. We will try to fight for

1228
01:42:31.760 --> 01:42:36.800
her. We will if Quality Builders
is even worth a damn. I don't

1229
01:42:36.840 --> 01:42:41.399
even know what they're if they even
have the money to pay. I have

1230
01:42:41.479 --> 01:42:45.279
no idea what the hell they are
Quality Builders. But if you need help,

1231
01:42:45.760 --> 01:42:53.239
Kachina, I'm hoping you're listening,
let's call. Let's just let's give

1232
01:42:53.279 --> 01:42:57.640
this to Deputy Dollar. But again, you know, she keeps bringing up

1233
01:42:57.720 --> 01:43:00.560
problems they did wrong. I get
it, get it. If they did

1234
01:43:00.600 --> 01:43:06.800
it wrong, fine, but that
doesn't increase loss. The more penalties you

1235
01:43:06.840 --> 01:43:15.800
can pile up, it doesn't increase
what they owe you. We got more

1236
01:43:15.800 --> 01:43:26.600
coming right up. Go with a
sure thing Denver's best roofer Excel Roofing dot

1237
01:43:26.640 --> 01:43:31.840
com. You don't pay a cent
until you're content. Please time for an

1238
01:43:31.880 --> 01:43:36.680
insurance checkup free, no obligation.
In comparison, call Compass Insurance paying too

1239
01:43:36.760 --> 01:43:41.600
much your coverage at dozens of insurance
companies find out now three O three,

1240
01:43:41.800 --> 01:43:45.199
seven to seven to one help.
You'll think you're his only customer When you

1241
01:43:45.279 --> 01:43:48.439
choose Frank durand the real estate Man
dot com to list your home with Remax

1242
01:43:48.479 --> 01:44:01.279
Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino here

1243
01:44:01.359 --> 01:44:05.680
three oh three seven one three talks
seven one three eight two five five.

1244
01:44:06.520 --> 01:44:11.600
All right, I want to continue, uh with George, who has an

1245
01:44:11.640 --> 01:44:18.079
issue with a car and a collision. What is going on? I thought,

1246
01:44:18.159 --> 01:44:25.880
George, what's happening? Speak?
Oh? Man, man, Let's

1247
01:44:25.880 --> 01:44:30.199
see if I can sum this up
in a nutshell for you. Uh.

1248
01:44:30.399 --> 01:44:33.920
Back in November, the deer hit
me traveling northbound on I twenty five.

1249
01:44:34.880 --> 01:44:43.319
Did you sue him? It was
nice? So anyway, really did did

1250
01:44:43.439 --> 01:44:48.560
you? Did the car get pretty
banged up? It took out a lot

1251
01:44:48.640 --> 01:44:59.439
of the driver's side headlight area,
and I was just freaked out. Initially

1252
01:45:00.079 --> 01:45:04.439
I did it with lights and I
noticed that there was no leaks, there

1253
01:45:04.520 --> 01:45:12.439
was nothing going on. My car
was not overheating. Yeah, So what

1254
01:45:12.520 --> 01:45:15.079
happened then, George? You know? And when was this collision? By

1255
01:45:15.119 --> 01:45:23.279
the way, this is a mid
November Oh my gosh, So mid November

1256
01:45:23.359 --> 01:45:29.239
this happened, and it was and
and did was it dent it up bad?

1257
01:45:31.399 --> 01:45:36.960
You know? Surprisingly it was pretty
good. I just didn't know what

1258
01:45:38.000 --> 01:45:41.640
to do, so I just trusted
calling my insurance company, right off the

1259
01:45:41.680 --> 01:45:45.359
bat, I was more freaked out. And so you did call your insurance

1260
01:45:45.399 --> 01:45:51.760
company back in November of twenty twenty
three? Correct, okay, and what

1261
01:45:51.880 --> 01:45:59.159
did they say? They notated that
and they said, okay. Well,

1262
01:46:00.199 --> 01:46:03.319
you know, I was just so
freaked out that I was like, why

1263
01:46:03.319 --> 01:46:06.319
were you calling your insurance company?
I need to know? Did you need

1264
01:46:06.399 --> 01:46:16.920
repairs done? Yeah? I mean
okay, did they do repairs? Did

1265
01:46:16.920 --> 01:46:29.479
they do repairs? No repairs were
done? Why why you made a claim?

1266
01:46:29.840 --> 01:46:34.079
You made a claim but no repairs
were done? Why? Well,

1267
01:46:38.640 --> 01:46:42.399
I couldn't find any auto body shops
to take my car. Were you paid

1268
01:46:42.479 --> 01:46:49.840
for a claim? Were you paid
for a claim? Eventually, I'm gonna

1269
01:46:49.880 --> 01:46:54.079
I'm gonna have to hold on because
I need to get information. Just a

1270
01:46:54.079 --> 01:46:57.560
little quicker. I will ask you
questions, and I promise you I know

1271
01:46:57.600 --> 01:47:00.239
where we're going with this. We
might be able to help me. Maybe

1272
01:47:00.279 --> 01:47:01.279
not, but if you hang on, I'll come right to you next.

1273
01:47:01.439 --> 01:47:05.039
I'm Tom Martino. We also have
plumb line services dot com with us.

1274
01:47:05.239 --> 01:47:09.800
Give us a call three oh three
seven one three talk or three oh three

1275
01:47:09.840 --> 01:47:16.720
Martino go with a sure thing.
Denver's best roofer Excel roofing dot com.

1276
01:47:16.760 --> 01:47:24.520
You don't pay a cent until you're
content. Time for an insurance check up

1277
01:47:24.640 --> 01:47:30.039
free, no obligation comparison call Compass
Insurance paying too much your coverage at dozens

1278
01:47:30.039 --> 01:47:33.159
of insurance companies find out now three
oh three seven seven one help. You'll

1279
01:47:33.159 --> 01:47:38.000
think you're his only customer when you
choose Frank durand the real estate Man dot

1280
01:47:38.000 --> 01:47:42.720
com to list your home with Remax
Alliance three oh three nine two zero sixteen

1281
01:47:42.800 --> 01:48:00.840
twenty two. Ripped News so you
don't have run as we came. Shoot's

1282
01:48:00.920 --> 01:48:08.640
gonna help come. This is the
Troubleshooter Show. No Tom Martino, Hi,

1283
01:48:08.800 --> 01:48:13.199
Tom Martino here, Welcome to the
show. Three all three seven one

1284
01:48:13.319 --> 01:48:18.199
three talk three all three seven one
three eight two five five. This hour

1285
01:48:18.359 --> 01:48:21.520
brought to you by waterpros dot net
for the best water systems to the lowest

1286
01:48:21.520 --> 01:48:28.600
prices when it comes to water softening
or fresh water at your kitchen sink.

1287
01:48:29.560 --> 01:48:33.319
And all I have to do is
talk about mine triple filter reverse osmosis three

1288
01:48:33.880 --> 01:48:36.359
by the way, three oh three
eight six two five five five four.

1289
01:48:36.960 --> 01:48:42.760
Speaking of order of fix, we
have a lot of things to talk about,

1290
01:48:42.800 --> 01:48:45.720
and we have plumbline services with us
for plumbing, hen and Coolie Electric

1291
01:48:45.920 --> 01:48:49.920
trains, and they also have a
drain division. Speaking of drains, and

1292
01:48:49.960 --> 01:48:54.840
the reason I bring that up is
we've had a lot of ripoffs in the

1293
01:48:54.880 --> 01:48:59.800
drain business. People telling you you
need a drain and I'm telling you it's

1294
01:48:59.840 --> 01:49:00.920
on fortune that okay. And I'm
just going to say this, and I

1295
01:49:00.920 --> 01:49:05.720
don't know how to say this properly, but almost every business that we've had

1296
01:49:05.760 --> 01:49:10.239
saying you need a drain on brand
new drain, brand new sewer line,

1297
01:49:11.520 --> 01:49:15.920
and they didn't had the name Router
in it. Now I'm not saying,

1298
01:49:15.359 --> 01:49:19.159
I'm not saying it just was coincidence. I don't know, but R O

1299
01:49:19.159 --> 01:49:23.039
O T E. R was in
the name. And that doesn't mean all

1300
01:49:23.119 --> 01:49:28.520
companies with the name Router are bad
companies. Uh. I'm just saying,

1301
01:49:29.119 --> 01:49:32.960
But I just want to say this, h you do free second opinion?

1302
01:49:33.000 --> 01:49:36.479
Still? Go ahead, sir,
Yes we do. We do free second

1303
01:49:36.520 --> 01:49:42.079
opinions not only on sewer lines but
all major projects. But here's here's one

1304
01:49:42.159 --> 01:49:46.119
one thing I would tell your owners
if they if they get an estimate for

1305
01:49:46.199 --> 01:49:51.560
a new sewer line, yes or
expensive repair, the person given in that

1306
01:49:51.760 --> 01:49:56.279
estimate, they should take a video
of the line, and they should have

1307
01:49:56.359 --> 01:50:00.720
the video start in their in their
basement, I know where. They should

1308
01:50:00.760 --> 01:50:02.880
watch them do it, not just
get be handed something. Well, they

1309
01:50:03.359 --> 01:50:05.520
should watch them do it. But
if they can't watch them do it,

1310
01:50:05.600 --> 01:50:10.960
so for example, our supervisors will
take a video of wherever the cleanout is

1311
01:50:11.000 --> 01:50:14.199
before they put it in the line, so you'll see that your address in

1312
01:50:14.159 --> 01:50:16.399
the front of your house. Oh
can I see your mechanical okay, And

1313
01:50:16.439 --> 01:50:20.800
then they'll go into your sewer line, all in one swell, all in

1314
01:50:20.840 --> 01:50:26.079
one motion, all in one motion, exactly, so that so that you

1315
01:50:26.239 --> 01:50:30.760
know you're you are indeed looking at
your sewer line and not a video of

1316
01:50:30.760 --> 01:50:33.119
somebody else's way exactly, because it's
so easy for them to trick you like

1317
01:50:33.159 --> 01:50:38.079
that. It's very easy, all
right. Uh? Anyway, that's a

1318
01:50:38.159 --> 01:50:40.199
plumb line three oh three, five, A six, ten, eighty six

1319
01:50:40.279 --> 01:50:42.720
or plumb line Services dot com.
I'm gonna go back to the phones.

1320
01:50:42.800 --> 01:50:47.000
George. He said he had a
problem with his car and and and it

1321
01:50:47.039 --> 01:50:50.920
was back in November of twenty twenty
three hit a deer. He called his

1322
01:50:51.000 --> 01:50:56.640
insurance company filed the claim. By
the way, did they pay you for

1323
01:50:56.680 --> 01:51:00.800
that I forgot. Did you actually
get the money on that claim? They

1324
01:51:00.880 --> 01:51:04.520
did? Okay, how much?
The problem? The problem is I was

1325
01:51:04.560 --> 01:51:09.119
in I entrusted Caliber Collision to do
the repairs. I understand they have to

1326
01:51:09.119 --> 01:51:12.880
make this assembly, which they did. The initial estimate was forty one Wait

1327
01:51:12.920 --> 01:51:15.479
wait, when did you take it
in for repairs? Though you said you

1328
01:51:15.479 --> 01:51:20.880
didn't get it done at first?
That's right, no repairs were ever done.

1329
01:51:21.119 --> 01:51:26.119
But how much were you paid?
Let's I need to get basic and

1330
01:51:26.159 --> 01:51:32.680
how much were you paid? I
think it was around eight thousand dollars?

1331
01:51:32.760 --> 01:51:36.159
But okay, now problem and then
and then hold on and then when did

1332
01:51:36.199 --> 01:51:44.720
you go in for repairs? Right
right before Thanksgiving? And what happened?

1333
01:51:45.439 --> 01:51:48.359
They gave me an initial estimate of
forty one hundred, and I was fine

1334
01:51:48.399 --> 01:51:53.239
with that, and then about a
week later it searched to ninety six hundred.

1335
01:51:53.319 --> 01:51:55.600
And then they said, oh,
we're going to do a total loss,

1336
01:51:56.359 --> 01:51:58.600
and I'm like, I want to
get a second opinion. They refused

1337
01:51:58.600 --> 01:52:00.840
to allow me to get a second
opinion. No, no, hold,

1338
01:52:01.119 --> 01:52:06.840
George, George, Caliber Collision has
no right to refuse you to have your

1339
01:52:06.880 --> 01:52:11.880
car taken somewhere else, So tell
me how that worked exactly. You took

1340
01:52:11.920 --> 01:52:16.720
it to Caliber and they refused to
let you get a second opinion. My

1341
01:52:16.880 --> 01:52:20.439
insurance company refused to let me get
a second opinion. Oh okay, so

1342
01:52:20.640 --> 01:52:27.439
Caliber collision. Basically, by the
way, it is common for an estimate

1343
01:52:27.479 --> 01:52:30.159
to go to a total. It's
not uncommon, I should say, So

1344
01:52:30.239 --> 01:52:34.600
what happened? Then your insurance company
said, this is the way it is.

1345
01:52:34.920 --> 01:52:40.600
We're going to pay you the claim. Is that right? That's right?

1346
01:52:40.920 --> 01:52:47.239
How much did they pay you?
Roughly eight thousand dollars another eight thousand

1347
01:52:47.359 --> 01:52:54.199
in addition to the original eight thousand, No, only eight thousand periods for

1348
01:52:54.319 --> 01:53:01.880
the whole Hold on what your car
was? This twenty thirteen and so they

1349
01:53:01.920 --> 01:53:08.159
said your car was worth eight grand? Is that right? They said it

1350
01:53:08.239 --> 01:53:11.840
was worth I had to fight them
on that. I had to hire somebody

1351
01:53:11.880 --> 01:53:15.000
to help me with What did they
say? Your car was worth about twelve

1352
01:53:15.079 --> 01:53:19.439
thousand something? But you already got
paid eight thousand for the claim? Right?

1353
01:53:20.800 --> 01:53:27.199
That was afterwards? Okay, I'm
gonna say this again. Total money

1354
01:53:27.279 --> 01:53:30.520
right now in your pocket from insurance? Is how much? Total money?

1355
01:53:31.399 --> 01:53:39.399
Eight thousand? Okay you just told
Okay, so you got paid eight thousand

1356
01:53:39.439 --> 01:53:44.239
dollars when you filed the claim,
and then they said your car is totaled.

1357
01:53:44.319 --> 01:53:49.680
Is that right now? I didn't
get paid till way later. Okay,

1358
01:53:49.680 --> 01:53:53.800
gotcha? Okay, you got paid
after they totaled your car, so

1359
01:53:53.880 --> 01:54:00.600
they was your car worth eight grand
or more more. The problem is my

1360
01:54:00.720 --> 01:54:05.079
car was in drivable condition before I
took it into count Yeah, I get

1361
01:54:05.079 --> 01:54:09.640
it, I get it, But
you don't think it should have been totaled.

1362
01:54:09.680 --> 01:54:14.159
You wanted it fixed right right.
But that's not the problem. The

1363
01:54:14.239 --> 01:54:17.680
problem is they threatened me to get
my car off of their lot or I

1364
01:54:17.680 --> 01:54:24.000
would have to start paying. They
also didn't wait a minute if they totaled

1365
01:54:24.000 --> 01:54:30.039
the car though it belongs to the
insurance company. No I had. I

1366
01:54:30.119 --> 01:54:32.600
decided to keep the car. Okay. See, you gotta tell me all

1367
01:54:32.640 --> 01:54:35.920
this stuff, man. Okay,
hold on, you took the eight grand

1368
01:54:36.039 --> 01:54:40.439
and kept the car or did you
have to give some of the eight grand

1369
01:54:40.520 --> 01:54:48.199
back? If I yeah, I
would have gotten twelve grand, but I

1370
01:54:48.199 --> 01:54:51.800
wanted to keep the car. Okay, now, I understand, totally understand,

1371
01:54:51.880 --> 01:54:59.439
Go ahead, keep going. Then
the problem is they sent the tow

1372
01:54:59.520 --> 01:55:04.039
truck to deliver my car without any
parts. They threw them all away,

1373
01:55:04.159 --> 01:55:09.239
or they parted them out or sold
them. So the same day I went

1374
01:55:09.279 --> 01:55:12.760
to confront them. So your car
was drivable when it went into Caliber.

1375
01:55:13.039 --> 01:55:17.520
When you got it back, it
was totally You couldn't have possibly fixed it,

1376
01:55:17.760 --> 01:55:23.720
but you would have been able to
had they not done that. Correct.

1377
01:55:24.279 --> 01:55:27.439
What does Caliber say about that?
What I mean, they shouldn't have

1378
01:55:27.439 --> 01:55:31.439
given you back a bunch of parts, that's right. So I went there,

1379
01:55:32.000 --> 01:55:35.000
I played their game. I waited
twenty three minutes before I couldn't take

1380
01:55:35.000 --> 01:55:40.800
it any more to finally speak to
the manager. He played was this all

1381
01:55:40.840 --> 01:55:45.960
done back in November or December?
Or when? When? When? December

1382
01:55:45.000 --> 01:55:48.840
twenty ninth? Okay, so right
now, you've been fighting them since then.

1383
01:55:48.960 --> 01:55:55.920
You're not going to get your parts
now. Well that's what he told

1384
01:55:55.920 --> 01:56:00.159
me. I said, well,
they don't have your parts. What if

1385
01:56:00.159 --> 01:56:01.880
they got rid of your parts back
in November? What makes you think they

1386
01:56:01.880 --> 01:56:08.760
would have your parts now? Because
they said that they would order them,

1387
01:56:08.800 --> 01:56:13.800
they understood that they didn't have them. They couldn't explain to me what happened.

1388
01:56:14.479 --> 01:56:16.000
And I said, well that's not
right, you know, it isn't

1389
01:56:16.079 --> 01:56:21.600
right. George George Listen was still
correct. George. I agree with you,

1390
01:56:21.760 --> 01:56:29.119
Listen. I understand this situations,
and you don't have to. Even

1391
01:56:29.159 --> 01:56:34.520
though the car was totaled, you
think you could have gotten it back and

1392
01:56:34.560 --> 01:56:39.520
for the eight grand came close to
fixing it at least, or even if

1393
01:56:39.520 --> 01:56:43.920
you didn't, that's not their problem. But you would have at least had

1394
01:56:43.920 --> 01:56:46.760
the car like it was. But
you said when you took it in there

1395
01:56:47.439 --> 01:56:51.119
they disassembled it, which they could
have and they should have, and they

1396
01:56:51.159 --> 01:56:56.520
were entitled to. I agree,
But once you decided to take the car

1397
01:56:56.600 --> 01:57:02.600
back, they were not obligated.
They were not obligated to put it back

1398
01:57:02.640 --> 01:57:09.119
together, but they were obligated to
at least not throw your parts away,

1399
01:57:09.159 --> 01:57:14.720
for God's sakes, unless the parts
were the ones that were damaged. So

1400
01:57:14.880 --> 01:57:21.000
did they throw good parts away?
They did? Wow? About half the

1401
01:57:21.119 --> 01:57:26.920
side was affected. Okay, So
how do they justify this? What are

1402
01:57:26.920 --> 01:57:30.560
they gonna? What have you been
doing since then? Why don't you sue

1403
01:57:30.560 --> 01:57:34.079
them in small claims court for the
cost of the parts they threw away.

1404
01:57:36.520 --> 01:57:41.319
That sounds like that's what I should
do. How much do those parts?

1405
01:57:41.560 --> 01:57:44.560
How much the parts they threw away? What do they add up? To

1406
01:57:45.800 --> 01:57:50.199
how are we get them from the
dealership? Probably fifty five dollars? Do

1407
01:57:50.279 --> 01:57:58.000
you know that? Here's what here, here's the problem. What year was

1408
01:57:58.000 --> 01:58:03.439
your car? Twenty thirteen? Yeah, here's the other problem. It's called

1409
01:58:03.479 --> 01:58:08.399
betterment. They're not gonna need to
get you brand new parts. They're gonna

1410
01:58:08.439 --> 01:58:10.840
need to get you to use that. But here, okay, good,

1411
01:58:10.880 --> 01:58:14.920
I'm glad you understand they owe you
use parts. But here's the problem.

1412
01:58:15.039 --> 01:58:18.199
And you're not going to love this
at all, But I swear to God,

1413
01:58:18.520 --> 01:58:24.159
I'm going to save you the trouble
of trying to go to court and

1414
01:58:24.199 --> 01:58:30.600
losing the most What do you think
the most they will owe you would be

1415
01:58:31.000 --> 01:58:34.880
the very most. Give me an
idea, based on everything you've told me

1416
01:58:34.920 --> 01:58:40.520
in this phone call, what's the
most most likely, according to law,

1417
01:58:40.560 --> 01:58:45.920
they will owe you. I don't
know. I don't okay. I'll tell

1418
01:58:45.960 --> 01:58:54.079
you what it is. It's the
original value placed on that car by your

1419
01:58:54.119 --> 01:58:59.680
insurance. It was twelve thousand dollars
and you got eight of it already.

1420
01:59:00.159 --> 01:59:02.920
You wanted to take the car,
so they they didn't give you twelve.

1421
01:59:02.960 --> 01:59:09.000
They gave you eight. They withheld
four. The most the caliber collision would

1422
01:59:09.079 --> 01:59:15.960
owe you is four thousand dollars.
That'd be fantastic you. I think you

1423
01:59:16.000 --> 01:59:18.840
can win that argument. Hold on, I'm Tom Martinez. Wait on,

1424
01:59:19.039 --> 01:59:30.560
hold on, go with a sure
thing Denver's best roofer Excel Roofing dot com.

1425
01:59:30.600 --> 01:59:36.439
You don't pay a cent until you're
content. Time for an insurance checkup

1426
01:59:36.479 --> 01:59:41.880
free, no obligation. In comparison, call Compass insurance paying too much your

1427
01:59:41.880 --> 01:59:45.960
coverage at dozens of insurance companies find
out now three all three seven to seven

1428
01:59:45.960 --> 01:59:48.359
to one. Help. You'll think
you're his only customer when you choose Frank

1429
01:59:48.439 --> 01:59:54.039
durand the real estate Man dot com
to list your home with Remax Alliance three

1430
01:59:54.039 --> 02:00:05.199
all three nine two zero sixteen twenty
two. Hi Tom Martino, your troubleshooter

1431
02:00:05.319 --> 02:00:11.000
three O three seven to one three
talk three O three seven one three eight

1432
02:00:11.039 --> 02:00:16.560
two five five. Okay, now
here's the uh. Here's the situation.

1433
02:00:18.640 --> 02:00:25.520
We have George who took a car
into Caliber. They took it aparts,

1434
02:00:25.560 --> 02:00:30.000
threw away his parts. He wanted
to fix his salvaged car, but instead

1435
02:00:30.079 --> 02:00:35.880
now it must be a total loss. So he was offered twelve from in

1436
02:00:36.119 --> 02:00:42.479
insurance company. He accepted eight and
was going to try to get it fixed,

1437
02:00:43.439 --> 02:00:46.640
but now he can't. I,
George, what I suggest is you

1438
02:00:46.720 --> 02:00:53.560
sue Caliber and Small Claims Court,
and you can show that your insurance company

1439
02:00:53.680 --> 02:00:59.840
valued the salvage or valued the car
I'm sorry at twelve grand, and you

1440
02:01:00.039 --> 02:01:05.439
were going to take it and fix
it. They were unable. You were

1441
02:01:05.520 --> 02:01:11.840
unable to do it due to their
incompetence, and therefore now you have no

1442
02:01:12.000 --> 02:01:15.760
choice but to get it totaled.
But you can't now because your insurance company

1443
02:01:15.800 --> 02:01:18.600
won't give you the money, or
I'm assuming they won't. I don't know

1444
02:01:18.680 --> 02:01:21.800
if you can reopen the claim or
not with your insurance. If so,

1445
02:01:23.079 --> 02:01:25.920
get the other four grand from them
and call it good. But if you

1446
02:01:26.000 --> 02:01:30.119
can't, because your insurance company wouldn't
have cared. You know they wouldn't have

1447
02:01:30.159 --> 02:01:32.079
cared. I don't know if you
can still do that if you can get

1448
02:01:32.079 --> 02:01:35.720
the money from them. If not, I would sue Caliber and Small Claims

1449
02:01:35.760 --> 02:01:41.319
Court, and I would sue them
for four thousand dollars. You have the

1450
02:01:41.439 --> 02:01:48.800
numbers to prove that they cost you
four grand by letting, because they gave

1451
02:01:48.880 --> 02:01:54.880
you back the car, but you
paid four grand for that car to your

1452
02:01:54.880 --> 02:01:59.520
insurance company, right, So think
about the transaction. You paid four grand

1453
02:01:59.560 --> 02:02:01.319
to your insururance company for that car. That's what you paid for it,

1454
02:02:01.800 --> 02:02:08.000
and Caliber delivered to you a car
worth less than four grand. It was

1455
02:02:08.159 --> 02:02:12.439
their fault that it was worth less
than four grand. That's the reasoning you

1456
02:02:12.560 --> 02:02:15.680
must use when you go after them. And I think that you should win.

1457
02:02:16.960 --> 02:02:24.279
I mean, these guys did you
wrong? Oh yeah, I mean

1458
02:02:24.560 --> 02:02:28.279
start that at least and let me
know how it goes. Seriously, but

1459
02:02:28.960 --> 02:02:31.359
remember, I just have to be
sure that you know the reasoning. The

1460
02:02:31.479 --> 02:02:39.720
reasoning is you bought that car from
your insurance company. When Caliber delivered it,

1461
02:02:40.319 --> 02:02:45.600
they delivered an incomplete car. Therefore, you want what you bought,

1462
02:02:45.640 --> 02:02:49.720
you can't get it. So they
what they owe you is four grand.

1463
02:02:50.039 --> 02:02:54.119
And if they pay you the ford
grand, then you have to give them

1464
02:02:54.119 --> 02:02:57.680
back what you have the car if
they want it. Three oh three seven

1465
02:02:57.680 --> 02:03:02.840
to one three talk seven one three
eight two five. Now Cynthia, what's

1466
02:03:02.880 --> 02:03:09.479
going on with your car? What's
going on? Cynthia? Yeah? Hello,

1467
02:03:10.079 --> 02:03:15.880
HI recently purchased a vehicle at the
Sharpest Ride dealership. Okay, what

1468
02:03:15.000 --> 02:03:21.439
kind of car did you buy?
I Boughty Cadillac Year two fourteen Cadillac.

1469
02:03:21.520 --> 02:03:26.159
Okay, two fourteen Cadillac. Got
it. They gave me. They gave

1470
02:03:26.199 --> 02:03:30.039
me one key. I requested a
second key. The salesman said, we

1471
02:03:30.079 --> 02:03:33.680
only have one key. But they
gave me a warranty that I paid for

1472
02:03:33.680 --> 02:03:38.880
for thirty nine dollars, and they
told me call these people and they will

1473
02:03:38.880 --> 02:03:42.640
get you a second key for free. You have to call within six months

1474
02:03:42.640 --> 02:03:45.039
and they'll get you a second key. Well, the first key they gave

1475
02:03:45.079 --> 02:03:48.239
me broke. It's the remote,
so I can't open up my trunk.

1476
02:03:48.720 --> 02:03:51.479
And hey, Cynthia, let me
just cut to the chase, because this

1477
02:03:51.600 --> 02:03:57.520
is pretty easy. Warranties don't cover
keys unless the key breaks. But they

1478
02:03:57.520 --> 02:04:01.159
don't. They don't cover a second
key. So whoever told you that told

1479
02:04:01.199 --> 02:04:05.600
you that wrongly. But but you'd
have to prove they told you that or

1480
02:04:05.600 --> 02:04:09.720
put it on the contract. If
not, you have to go by what

1481
02:04:09.760 --> 02:04:14.600
the warranty says. Bottom line is
this, No one is entitled to two

1482
02:04:14.680 --> 02:04:17.039
keys when they buy a car unless
they get the two keys. If you

1483
02:04:17.079 --> 02:04:21.000
don't get the two keys, it's
not like anyone owes you two keys.

1484
02:04:21.039 --> 02:04:25.600
I just need everyone to know this, so we're not going off half cock.

1485
02:04:25.880 --> 02:04:30.840
Now, if they if they said
case okay, go ahead, what's

1486
02:04:30.840 --> 02:04:32.039
the case? Tell me what the
case is, Cynthia, go ahead,

1487
02:04:32.079 --> 02:04:38.000
tell me what it is. The
case is I purchased a warranty of for

1488
02:04:38.119 --> 02:04:42.359
thirty nine dollars. If they specifically
says I can get another key tree,

1489
02:04:42.359 --> 02:04:45.439
that is, Cynthia. Here's what
I'm asking you, please, I understand

1490
02:04:45.479 --> 02:04:53.319
that. Does the warranty itself say
you can get a second key. Yes,

1491
02:04:54.039 --> 02:04:57.520
it says I get a free key. It doesn't say a second key.

1492
02:04:57.880 --> 02:05:00.479
It says a free key. Good. That's what the warranty actually says

1493
02:05:00.479 --> 02:05:06.239
in writing yes, good goes.
They're the options that you can get when

1494
02:05:06.279 --> 02:05:11.479
my key broke. The point is, when my key broke, I called

1495
02:05:11.520 --> 02:05:14.319
the warranty to get a free key, and they got it. I can't

1496
02:05:14.399 --> 02:05:19.960
honor that until the dealership gives me
a second key. I don't even understand

1497
02:05:20.000 --> 02:05:26.239
why. Why Because they said they
will not honor this warranty to get is

1498
02:05:26.279 --> 02:05:30.399
a free key until the dealership gives
me. I have to have received two

1499
02:05:30.479 --> 02:05:33.239
keys from the dealership. That's what
these warranty people said. Well, hold

1500
02:05:33.319 --> 02:05:36.159
on, what does the I don't
care listen, I don't care what the

1501
02:05:36.199 --> 02:05:41.399
warranty people say, and I don't
care what Sharpest Ride says. What I

1502
02:05:41.479 --> 02:05:45.279
care about is what your contract says. Interested in what the Sharpest Ride told

1503
02:05:45.319 --> 02:05:48.760
me. They told me I was
supposed to lie to the warranty people and

1504
02:05:48.840 --> 02:05:53.720
tell them that I received two keys. That's what the dealership wanted me to

1505
02:05:53.760 --> 02:05:58.439
get you. Cynthia, Cynthia,
here's what I'm saying. What I mean

1506
02:05:58.560 --> 02:06:00.920
is I don't care what either of
them says. I'm sorry, you don't

1507
02:06:00.960 --> 02:06:04.520
care because the dealership wants to charge
me to make a say, Cynthia,

1508
02:06:04.800 --> 02:06:11.279
you're not letting me finish. Cynthia, you're not letting me finish. If

1509
02:06:11.279 --> 02:06:14.399
you want some information, I'll give
it to you. If you don't hang

1510
02:06:14.520 --> 02:06:19.000
up there, that's your choice.
What I'm saying is thank you and you

1511
02:06:19.039 --> 02:06:24.520
should hang up. She is a
never mind. Here's here's what I was

1512
02:06:24.560 --> 02:06:30.159
going to say. Okay, it
doesn't matter what Sharpest says. It doesn't

1513
02:06:30.199 --> 02:06:34.600
matter what the warranty company says.
What matters is what the contract says.

1514
02:06:35.319 --> 02:06:44.880
If the contract does not mention she
needs two keys to get a free key,

1515
02:06:45.600 --> 02:06:54.039
then we can make the warranty company
company give her one period. If

1516
02:06:54.079 --> 02:07:00.319
it says that you do need two
keys to get one key in the warranty

1517
02:07:00.439 --> 02:07:06.600
would be off the hook, but
that still would not require the dealer to

1518
02:07:06.800 --> 02:07:13.159
give her a second key. I
mean, what I'm trying to do is

1519
02:07:13.199 --> 02:07:16.720
look at the issue. What I
meant when I said I don't care what

1520
02:07:16.800 --> 02:07:26.680
people say is because you can't prove
what they said. You can only prove

1521
02:07:27.239 --> 02:07:32.279
what you have in writing. Is
that too hard to understand? If listen,

1522
02:07:32.319 --> 02:07:35.319
if you're gonna call and you don't
want to hear the truth, do

1523
02:07:36.079 --> 02:07:41.000
not call. I'm telling you ahead
of time, do not call. What

1524
02:07:41.039 --> 02:07:45.199
I'm trying to do is make you
smarter and make you to give you the

1525
02:07:45.239 --> 02:07:49.439
weapons you need to get what you
need. I'm not tickling your ear or

1526
02:07:49.560 --> 02:07:55.239
lying to you or saying, oh
my god, they said that to you,

1527
02:07:55.319 --> 02:07:58.720
Well, by golly, we're gonna
go make them do it. No,

1528
02:07:59.119 --> 02:08:01.119
because you can't prove it. And
you may ask me, Tom,

1529
02:08:01.239 --> 02:08:05.399
why do they have to prove it? Because I'm going to tell you something

1530
02:08:05.439 --> 02:08:15.720
you may find shocking. Consumers sometimes
lie to me. Yeah, yeah,

1531
02:08:16.680 --> 02:08:22.520
yeah, I think it's climate change. Josh. What's going on with you?

1532
02:08:22.600 --> 02:08:28.520
Josh? I was just gonna update
you on the Samsung issue. Now,

1533
02:08:28.640 --> 02:08:31.000
let's let's go back to that.
When did you call on that,

1534
02:08:31.079 --> 02:08:33.840
Josh? I think it was Friday
or Thursday of last week? Was my

1535
02:08:33.880 --> 02:08:37.840
second call to you? Okay?
And what was this original? Was this

1536
02:08:37.960 --> 02:08:43.960
the original issue where you had a
coupon that they would not honor or something

1537
02:08:43.079 --> 02:08:48.560
like that? Right? Yep,
I had one of the Samsung fridge freezers

1538
02:08:48.560 --> 02:08:54.640
that the icemakers were unrepairable since and
as I remember it, as I remember

1539
02:08:54.680 --> 02:08:58.600
this dang thing, you got some
kind of a money off coupon to get

1540
02:08:58.640 --> 02:09:01.920
a new one, right I did, and you couldn't use the coupon.

1541
02:09:01.560 --> 02:09:07.399
Yeah? Crazy? So I pseudo
took your advice. Mark said, just

1542
02:09:07.479 --> 02:09:11.880
sue for breach of contract. Right
in small because here's the point. It

1543
02:09:11.920 --> 02:09:20.119
was an eight year old Samsung,
but they they absolutely owed it to you.

1544
02:09:20.760 --> 02:09:22.319
Let me get there. Wasn't it
under warranty? Is that what I'm

1545
02:09:22.359 --> 02:09:26.960
remembering or not? O? I
think there was some kind of government settlement

1546
02:09:28.039 --> 02:09:31.760
that they had to keep repairing the
ice makers. Okay, whatever it was,

1547
02:09:31.880 --> 02:09:35.600
the ice maker, whatever it was, the ice maker should have been

1548
02:09:35.640 --> 02:09:41.079
fixed by them. They could not
fix it, so they gave you a

1549
02:09:41.159 --> 02:09:46.199
coupon. But why couldn't you use
the coupon because every time you put in

1550
02:09:46.319 --> 02:09:48.640
it it said it was invalid.
Right, yeah, that's a good question.

1551
02:09:50.439 --> 02:09:54.079
So but the coupon would not work, I remember it. So what

1552
02:09:54.319 --> 02:09:58.439
happened then? Did you take in
the small claims court for breach of contract?

1553
02:10:00.119 --> 02:10:03.079
Actually emailed the office of the CEO
and told them I really didn't want

1554
02:10:03.079 --> 02:10:07.720
to go to court, but due
to their breach, this was my loss.

1555
02:10:07.840 --> 02:10:11.479
They called me today and we settled
the value of the coupon. But

1556
02:10:11.920 --> 02:10:16.680
what they did was they took my
old refrigerator was actually six years old,

1557
02:10:16.159 --> 02:10:20.840
so they took it at and they
depreciated it ten percent a year and writing

1558
02:10:20.840 --> 02:10:24.479
me a check for about fifteen hundred
bucks. WHOA, thank you man.

1559
02:10:24.640 --> 02:10:28.119
That is so cool. Yeah.
I know there's a lot of people out

1560
02:10:28.159 --> 02:10:31.600
there with that problem, and if
they want to go that route, you

1561
02:10:31.720 --> 02:10:33.800
might as well do it. Anyways, even if you're going to keep the

1562
02:10:33.800 --> 02:10:37.840
fridge and freezer because they don't want
it back, you know what, That

1563
02:10:39.000 --> 02:10:43.600
is pretty damn cool. I appreciate
you man calling letting us know. Thank

1564
02:10:43.680 --> 02:10:48.239
you. Now another word, and
speaking of this, we had told him

1565
02:10:48.560 --> 02:10:52.439
what to do and he took advice. Now, the last woman that called

1566
02:10:52.439 --> 02:10:56.000
that hung up and she got her
panties in a ruffle. She was very

1567
02:10:56.079 --> 02:11:01.600
upset. I want to explain this
again for you. Listen, we're trying.

1568
02:11:01.720 --> 02:11:03.720
I swear to God, we're trying
to help you, but we have

1569
02:11:03.920 --> 02:11:09.239
to do it the right way.
You can't go by things you can't prove.

1570
02:11:09.479 --> 02:11:13.560
Like we've used cars. For example, earlier in the show, we

1571
02:11:13.720 --> 02:11:18.319
had a woman who bought a used
car and said they cheated her. She

1572
02:11:18.560 --> 02:11:28.119
said, the contract claimed it was
in perfect condition on the contract and it

1573
02:11:28.159 --> 02:11:33.840
was inspected perfect condition. When I
saw the contract, it says as is

1574
02:11:33.479 --> 02:11:39.680
with all problems. It said that. She said, oh, that's not

1575
02:11:39.800 --> 02:11:45.520
the original contract. There's another contract
in the glove compartment. You can't prove

1576
02:11:45.560 --> 02:11:50.800
it. What I'm getting at is
I can't help you with things we can't

1577
02:11:50.920 --> 02:12:00.880
prove. Threeho three seven one three
eight two five five Go with a sure

1578
02:12:01.000 --> 02:12:05.520
thing Denver's Best Roofer Excel Roofing dot
com. You don't pay a cent until

1579
02:12:05.520 --> 02:12:11.000
you're content. Three time for an
insurance check up free, no obligation.

1580
02:12:11.119 --> 02:12:16.439
Comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies.

1581
02:12:16.520 --> 02:12:20.960
Find out now three oh three seven
seven to one help. You'll think you're

1582
02:12:20.000 --> 02:12:24.880
his only customer when you choose Frank
durand the real estate man dot com to

1583
02:12:24.960 --> 02:12:39.800
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

1584
02:12:46.560 --> 02:12:52.720
Hello Tom Martino here three oh three
seven one three talk seven one three

1585
02:12:52.800 --> 02:13:03.560
eight two five five. So,
Misha, what's going on? Misha?

1586
02:13:03.840 --> 02:13:07.600
It was still the automated thing?
What's that? Can you hear me?

1587
02:13:07.199 --> 02:13:11.600
Yes? I Ken, what were
you saying about automation? I didn't know

1588
02:13:11.680 --> 02:13:16.720
it was you. I thought it
was still automated thing. This is This

1589
02:13:16.800 --> 02:13:22.039
is artificial intelligence. And uh,
I'm just I just sound like Tom Martine

1590
02:13:22.159 --> 02:13:26.960
and he uses me when he gets
very busy. But it's I'm programmed to

1591
02:13:26.039 --> 02:13:33.840
sound exactly like him. I don't
believe that. I'm just kidding. Go

1592
02:13:33.840 --> 02:13:39.319
ahead, How can I help?
Mm hmm? What do I need to

1593
02:13:39.359 --> 02:13:43.640
tell you? The whole? Right
from the beginning, you're I see that

1594
02:13:43.720 --> 02:13:46.920
you're having a problem with your living
situation. So let's start there. Are

1595
02:13:46.960 --> 02:13:52.039
you getting some kind of help because
you had a problem with homes? Or

1596
02:13:52.039 --> 02:13:56.159
are you homeless? I mean or
what tell me what's going on? No,

1597
02:13:56.439 --> 02:14:01.960
I'm living in just a regular apartment
complex. It's low income, okay,

1598
02:14:03.159 --> 02:14:07.079
because I've been having some employment issues
every since. Okay, but it's

1599
02:14:07.199 --> 02:14:11.159
a normal complex where we all just
paid norse rent, Like I don't get

1600
02:14:11.159 --> 02:14:16.079
any sort of assistance or anything.
Okay, So what's going on? But

1601
02:14:16.119 --> 02:14:20.439
it's a low income apartment complex?
So what's going on? We moved in

1602
02:14:20.439 --> 02:14:24.439
in July of twenty twenty one,
and I mean, aside from the complex

1603
02:14:24.560 --> 02:14:28.479
being a little unprofessional and a little
wait wait, so this was July of

1604
02:14:28.520 --> 02:14:33.600
twenty twenty one, way back then. Okay, right when we moved in.

1605
02:14:33.880 --> 02:14:37.880
I would say the last maybe six
seven months is when it's been heating

1606
02:14:37.960 --> 02:14:43.640
up. What's the problem. So
thus far, it's been a lot of

1607
02:14:43.800 --> 02:14:50.079
depths, back to back to back, Like they're all, what do you

1608
02:14:50.159 --> 02:14:54.199
call it? Natural? Natural?
Because the complex rents to a lot of

1609
02:14:54.319 --> 02:14:58.920
veterans. That's another way that they
get a lot of money from the federal

1610
02:14:58.960 --> 02:15:03.159
government. They playing they're helping so
many veterans and making sure they're not homeless,

1611
02:15:03.159 --> 02:15:09.039
but they're letting them just dies in
these apartments downstairs, and then their

1612
02:15:09.079 --> 02:15:11.199
bodies are sitting in there for weeks
and weeks. Oh, come on,

1613
02:15:11.680 --> 02:15:18.439
Misha, we be in here is
terrifying. So are you saying not joking?

1614
02:15:18.560 --> 02:15:24.640
Like five bodies in the last six
months to holy crap, the vets

1615
02:15:24.680 --> 02:15:28.600
are just tying in there. But
the leasing office is never opened, so

1616
02:15:28.800 --> 02:15:33.199
nobody knows and nobody knocks on their
doors until like three four weeks later.

1617
02:15:33.760 --> 02:15:37.760
So, Misha, Misha, no
one checks on these veterans. Are they

1618
02:15:37.800 --> 02:15:43.039
disabled veterans? Yes? And no
one checks on them and their bodies are

1619
02:15:43.079 --> 02:15:52.399
sitting in those apartments for weeks.
And how is this affecting you? The

1620
02:15:52.960 --> 02:16:00.800
constant death is just it's scary.
Are you looking to move to constantly be

1621
02:16:00.920 --> 02:16:03.800
around? Absolutely? No, I
get it. Are you looking to move?

1622
02:16:05.880 --> 02:16:11.000
Is that why you're calling You're looking
to move? No, we are

1623
02:16:11.119 --> 02:16:13.600
looking to move, but no time
soon, you know, if it lines

1624
02:16:13.720 --> 02:16:18.079
up. So what what can we
do to help you? What can we

1625
02:16:18.119 --> 02:16:22.920
do to help Why are you calling
us? I called you guys because I'm

1626
02:16:22.920 --> 02:16:28.760
hoping that shedding some light on the
complex will make them get their act together.

1627
02:16:28.960 --> 02:16:31.399
Okay, now tell me then.
Do you mind mentioning the name of

1628
02:16:31.440 --> 02:16:39.000
the complex? No, I don't
mind mentioning what's the name Courtyard Commons,

1629
02:16:39.040 --> 02:16:43.920
and you're saying that Courtyard Commons.
And I don't mean to be a wise

1630
02:16:43.959 --> 02:16:48.280
ass when I asked this question,
but I'm going to ask it. What

1631
02:16:48.360 --> 02:16:52.399
can they It's really not their fault
right that people are dying, is it?

1632
02:16:52.559 --> 02:16:58.120
I mean, what are they supposed
to do to improve it? Nothing

1633
02:16:58.239 --> 02:17:01.239
on the death thing. I just
think that mortgage to constantly live somewhere where

1634
02:17:01.440 --> 02:17:05.159
people are constantly dying. I know, I get it, I get it,

1635
02:17:07.040 --> 02:17:09.559
And it's not their fault to check
on them either. I just it's

1636
02:17:09.639 --> 02:17:15.680
uncomfortable. What I'm faulting them for
is there are roaches here, there are

1637
02:17:15.719 --> 02:17:20.360
bed bugs here, there are mice
here, and they no longer exterminate on

1638
02:17:20.399 --> 02:17:24.840
a weekly basis, Like okay,
so the complex is being infested. So

1639
02:17:24.879 --> 02:17:28.639
do you want us to call over
there and check them out? And do

1640
02:17:28.680 --> 02:17:31.639
you think that might help? As
far as to say we're looking into the

1641
02:17:33.000 --> 02:17:39.159
some of these complaints, I mean, if that's you guys's protocol. I

1642
02:17:39.200 --> 02:17:43.360
was kind of hoping to do a
scathing expose a well, you know,

1643
02:17:43.799 --> 02:17:46.280
sometimes we do, depending on how
bad it is. But what I'd like

1644
02:17:46.399 --> 02:17:54.399
to do is start by calling them
so you're saying roaches and rodents? What

1645
02:17:54.559 --> 02:18:01.719
else? A lot of violence there
have been has met out here, continuously

1646
02:18:01.799 --> 02:18:09.239
cleaning up blood from everywhere. The
maintenance guy that worked here shot himself in

1647
02:18:09.280 --> 02:18:15.040
the hand four months ago and bled
everywhere. And then three weeks after that,

1648
02:18:15.319 --> 02:18:20.760
a woman stabbed her man in his
apartment and he bled everywhere. Hey

1649
02:18:20.479 --> 02:18:26.239
do you have out here? Do
you have kids? I have a daughter

1650
02:18:26.360 --> 02:18:31.120
and she lives here to there with
you? Yes? Ooh? How old

1651
02:18:31.200 --> 02:18:35.959
is she? Twenty two? What
is she thinking? And I have videos

1652
02:18:37.200 --> 02:18:39.440
of the blood. And when I
say blood, I mean like a crime

1653
02:18:39.600 --> 02:18:45.559
scene horror movie, it's that much
blood. Can you, by any chance

1654
02:18:45.600 --> 02:18:48.760
would you be able to link us
to that or send us that video?

1655
02:18:48.719 --> 02:18:52.520
I sure can send you both of
them. I got him on my ring

1656
02:18:52.680 --> 02:18:58.680
camera. Hey, listen, Misha, do you have a manager there that

1657
02:18:58.799 --> 02:19:03.440
you can give us a number off
the air? Yes? Okay, Hey,

1658
02:19:03.520 --> 02:19:07.680
Doc, are you listening to all
this? I am, but I

1659
02:19:07.680 --> 02:19:09.959
think you should. Can you give
this a chop I've got about five things?

1660
02:19:11.479 --> 02:19:15.520
Okay, I'm sorry, I'm sorry. You're right. Let's give it

1661
02:19:15.520 --> 02:19:18.280
to Chopper. You're absolutely right.
You know, sometimes when you're sitting in

1662
02:19:18.360 --> 02:19:22.799
the studio. You just become like
an easy target for me. Chopper's not

1663
02:19:24.000 --> 02:19:26.559
taking cases today. No, no, he can do it. What can

1664
02:19:26.559 --> 02:19:30.959
he do it tomorrow? I'm not
sure I will. I will ask him.

1665
02:19:31.319 --> 02:19:33.200
If not, do me a favor
and just give it two dollars,

1666
02:19:33.280 --> 02:19:37.399
but let me know. Okay,
So I'm putting Chopper down for now.

1667
02:19:37.799 --> 02:19:41.479
Misha, We'll see what we can
do. You know, no one deserves

1668
02:19:41.680 --> 02:19:45.280
Listen. People should not be living
those conditions, all right. I mean,

1669
02:19:45.920 --> 02:19:50.319
you know, public assistance or not, it doesn't matter. I mean

1670
02:19:50.360 --> 02:19:54.120
we were. There has to be
some standards of habitability and responsibility and all

1671
02:19:54.159 --> 02:20:01.639
of that. I'm Tom Martinez.
Hold on, go with a sure thing

1672
02:20:01.760 --> 02:20:07.200
Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're

1673
02:20:07.239 --> 02:20:13.200
content. Time for an insurance check
up free, no obligation. In comparison,

1674
02:20:13.319 --> 02:20:18.239
call Compass Insurance paying too much your
coverage at dozens of insurance companies find

1675
02:20:18.239 --> 02:20:22.440
out Now three oh three seven to
seven to one help. You'll think you're

1676
02:20:22.479 --> 02:20:26.360
his only customer when you choose Frank
Durand the real estate Man dot com to

1677
02:20:26.440 --> 02:20:31.159
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

1678
02:20:35.959 --> 02:20:41.760
Hi, Tom Martino, your troubleshooter
three oh three seven to one three

1679
02:20:41.840 --> 02:20:46.239
talk. We're running out of time, so real quick here, Bob tell

1680
02:20:46.280 --> 02:20:48.360
me. Oh wait, wait Mike, I mean Mike, Mike. Oh

1681
02:20:48.399 --> 02:20:52.120
no, we don't have time to
take Mike. Tell Mike. I promise

1682
02:20:52.200 --> 02:20:54.479
him first up tomorrow and we'll get
working on it. I promise him.

1683
02:20:54.879 --> 02:21:01.000
Uh, Bob, what is this
hot tub scam you're calling about? Hey,

1684
02:21:01.040 --> 02:21:05.040
Tom, I called out a hot
tub repair place. It's called True

1685
02:21:05.079 --> 02:21:09.000
Freedom hot Tub. Yes, he
came out and gave me an estimate last

1686
02:21:09.000 --> 02:21:13.159
week, and uh came up.
You need one hundred and fifty dollars for

1687
02:21:13.319 --> 02:21:16.879
part. So I paid him and
haven't heard from him since. You know,

1688
02:21:16.959 --> 02:21:22.719
we had another complaint about this.
Bob. Wait, I'm looking at

1689
02:21:22.760 --> 02:21:28.879
it and he's ripping off people left
and right. Wait a minute, I'm

1690
02:21:30.319 --> 02:21:35.040
I've heard of other people. I'm
looking right now. Hold on, Holy

1691
02:21:35.239 --> 02:21:39.280
crap, you're right, you're right, you're right. And in fact I

1692
02:21:39.360 --> 02:21:43.559
put him on the sleeves brigade.
Was this guy's name, Neil Smith,

1693
02:21:43.639 --> 02:21:48.799
that's it, Neil Christian Smith.
He's a dirt bag. You know what

1694
02:21:48.319 --> 02:21:54.399
you this this rank you're you know
this guy is a total scumbag. In

1695
02:21:54.399 --> 02:21:58.479
fact, I did put him on
let me look Sleeves Brigade dot com.

1696
02:21:58.479 --> 02:22:00.680
I don't have time, but if
you go there, I think I put

1697
02:22:00.719 --> 02:22:07.479
them on there, and this guy's
a scup yup yup yup yup, and

1698
02:22:07.600 --> 02:22:13.600
I will keep warning people about them. Thank you. Three O three seven

1699
02:22:13.639 --> 02:22:16.159
one three talk seven one three eight
two five five. Oh well, we're

1700
02:22:16.200 --> 02:22:20.639
out of time anyway, so don't
forget Plumbline Services dot Com and call three

1701
02:22:20.680 --> 02:22:22.600
oh three Martino. Get lined up
for the next show. Save all your

1702
02:22:22.639 --> 02:22:24.879
problems for me.