Yeah, ripped off, bad news, So you don't have come. Run
in as fast as we can. Show Shooter's gonna help them. Come,
man, this is the Troubleshooter Show. No, Tom Martinez, Welcome to
the show, the only show of it's kg. We're here to solve problems,
answer questions, take complaints. Our gold in life is to try to
make your life a little bit better. We've recovered over three hundred million dollars.
If you're new to the show, think of that number. Three hundred
million dollars, more than a lot of law firms out there. And we
don't charge anything. We don't take a retainer up front. We just like
to help. You've been ripped off, maybe a bad contractor maybe a badchiro
practor how's that bad, Dennis? How about a landlord that's been giving you
the business and you want to get out of there, and you got to
learn how to do it. That's what we're here for. We're here to
help you, and I love doing it every day. Tom loves doing it
every day in studio with me, a friend and an attorney that I have
personally used multiple times for personal injury. It's always funny saying an attorney.
I use multiple times because if you were, you know, if you were
practicing in a courthouse every day, getting people off of different problems they find
themselves, and that wouldn't sound good at all. But for personal injury sound
good for me, It would sound good for you. John. Did you
ever do any criminal defense out of curiosity? Yeah? I sure did,
and then you switched over to personal injury. I never switched. I always
did personal injury. I did criminal defense work on top of the personal injury
for probably the first seven or eight years, maybe nine years that I practiced.
So you're pretty well versed in it. Yeah, Yeah, that's pretty
cool. Anybody any questions for John. We're going to be talking personal injury.
It's the beginning of the show. We got no lines, We had
nothing overnight, which almost never happens. We usually call three oh three Martino.
You can leave a message and we get back to you, get you
on the show to try to help you out. But if you need help
right now is a great time to call three zero three Martino. That number
comes right here during the show. It goes to a message machine or to
somebody after hours with three three Martino, three oh three seven one three eight
two five five. You can also email help at troubleshooter dot com. I
do want to talk about something though the verdicts in it looks like Hunter Biden
was found guilty on all counts. I don't even know how many counts.
Of course, that's all you can see in the news right now. John,
I don't know how closely you follow this stuff. And this isn't a
political issue that I'm talking about, but my understanding was when it comes to
guns and possibly what basically he checked a box. I bought plenty of guns
in my life, and when you go and it doesn't matter if it's Walmart
or wherever you're buying a gun. In fact, I don't think Walmart sells
them anymore, but it doesn't matter. You're going to buy a gun.
They run the background check and there's a little box that says I'm not on
drugs or you know, I'm not under the influence of drugs or something along
those terms. I think I think Morless says I'm not addicted to drugs.
Do you know what it says? I can't quote it, but it's basically,
I'm not addicted to or a user of drugs. Drugs. So,
and he checked that box and it was proven that he was. But beyond
that, everybody knows that part. There's some other cases, to my understanding,
that are sitting in the Supreme Court. I don't know if we'll get
decisions on them this term. I believe this Thursday we might. I don't
know. Well, so, and then we're also going to get a decision
on Trump as well, right community case. So, but that those will
definitely come down this session. Yeah, they're all they've all been argued.
Yeah, they're all being drafted. If they release them, just putting on
the number of cases they have pending, they can release a couple of days
a week, or just one day, or really whatever they want to do.
They've done three days a week in the past. But going back to
this one with Hunter, in this case, my understanding is there's a case
and I don't know what the name of the cases you might, but it
comes down to this, if you're either mentally ill or possibly on drugs or
using drugs, the argument would be, what does that have to do with
buying a gun? In other words, most of us probably don't want someone
that's mentally ill or you know, doing crack cocaine carrying a gun around.
But that's not even the argument. My understanding is the argument is are they
allowed to purchase a firearm if they are either addicted to drugs or if they've
been in an insane asylum. What do you know about that case? Absolutely
nothing other than I believe it's limited to more of a mental health question rather
than a drug abusing illegal drugs. I mean, you know, addicted to
drugs, that could that could take a number of different forms. I mean
we're talking about with Hunter, a guy who's smoking crack and doing god knows
what out there. I mean, we all saw the pictures on the computer.
It's incredible. Everything else. I mean, this is not a stable
guy that we went out there buying guns. The issue of mental health is
a completely separate issue, and that could encompass a really broad spectrum of people,
some of which you probably would not want to have a gun, but
others perhaps you would. And so where do you where do you define mental
health? I mean, is it? Is it? I wonder what the
particular case is because a lot of times they're not deciding a huge question.
They're deciding almost ever, yeah, almost never, they're they're interpreting. I
mean, you have to understand the Supreme Court generally doesn't just reach down and
interfere with the case on the facts. I mean, the facts are found
by lower trial courts and most of the time they don't get disturbed. Okay,
what the Supreme Court gets involved in is the interpretation of the law,
and generally that also has nothing to do with the trial court. It's dealing
with what the Court of Appeals did when when they interpreted the trial court.
So you've got the trial court, which is where Hunter's at today, which
is where Trump's at today. You know, everything is most certainly going to
get appealed. That appeal to call it and only then would the issue be
ripe to petition to the Supreme Court. Now there are exceptions to that.
I don't think you still have to have a good reason in order to appeal
it up. In other words, aren't a lot of appeals rejected because it's
not a yeah matter of law. So you can appeal by right to the
Court of Appeals, and and almost every conviction you know are most of them
do get appealed to that, but sometimes the Court of Appeals will reject them
without even a hearing. I mean, they brief them up, they decide,
they issue an opinion, and they move on. The Supreme Court is
not an automatic thing. You you can petition to it, but they only
select certain cases and it's called granting sorciary. And so the Supreme Court will
look at, you know, hundreds of cases a year and then decide which
ones they feel like. Really, you know, it narrowly addresses an issue
that they want to deal with. Generally, it's like a you know,
a series of holdings in the circuits that are different but on the same issue.
I don't know if you know the answer to this, And I don't
listen to a lot of talk radio. I really don't believe it or not
man, not lately because it just drives me crazy. So I've kind of
stepped back. But on the Trump conviction in New York, if you're convicted,
if I'm convicted here of a felony by the State of Colorado, whatever
that felony is, I cannot go directly to the Supreme Court in any manner
whatsoever does it have to follow that? It goes to what the New York
Appellate Court. Yes, And after the Appellate Court, the New York Supreme
Court. At what point does it jump from the state where I can actually
have someone outside what I would refer to is a corrupt state. Look at
it. Can the Supreme Court if they wanted right now, let's say they
sentence him to jail time. Is there anybody that could step in immediately outside
of New York and take care of that? Is that even a possibility.
I don't think the Supreme Court could reach that far down into a state level
prosecution. The next level for Trump is going to be the New York Court
of Appeals and then potentially the Supreme Court of New York, which could be
years. It could be, or it could not be. I mean,
if they just give it a hard no and stamp anda on it and move
it along, it could be very quick. And it just kind of depends.
But what you would expect to happen at some point is that they're going
to petition one of the appeals courts to stay or delay the imposition of any
you know, jail time if that's what he got sentenced to, pending the
outcome of his appeals and stuff. So even in an example like an estate
like Texas, I don't know how they are now, but I remember back
back in the day, they would put people to death constantly. I mean,
they probably executed more people than anybody else. And really I'm not asking
what you think about that. But even at that point, because it's a
state, like the Supreme Court couldn't reach down and stop that, or they
have never So it's a little bit different in that circumstance because once they've exhausted
all of their state appeals, yep, they then petitioned into the federal courts
out nineteen eighty three for civil rights violations and seeking relief on a more of
a civil rights standpoint. But that's after everything else, after the exhaustion of
all the state the state remedies or state you know, appeals courts that there
are all right, excellent, all right? Three oh three seven one three,
two five five. I got to take a break, Charles, I
promise I'll get to this real estate question. And we got two lines open
three zero three Martino three oh three seven one three talk Go with a sure
thing Denver's best roofer Excel roofing dot com. You don't pay a cent until
you're contenth time for an insurance check up free no obligation. In comparison,
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now three oh three seven seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero sixteen twenty two. All
right, three oh three seven one three eight two five five. You need
some help, and now's a good time to call any issues with insurance too.
Uh. John's a personal injury attorney. He is just knocked it out
of the park for Susanna and myself that he represented my daughter. God,
that's that's gotta be two or three years ago. Hey, John, quick
question on that. It kind of came up yesterday on a different topic.
But when you have a minor, because Addie was what was she, Susanne?
She was like seventeen sixteen or seven sixteen or seventeen, she had her
license, someone rear ended, or she had injuries. Car was totaled,
the whole bit, but something you wanted to wait till she'd turned eighteen to
finalize it, or else she'd have to wait till nineteen there was something strange.
What happens if a miner in your household isn't an accident. That's just
going to be a long answer. Here's the basic gist of it. The
court and the law in Colorado say that the parents are not really capable of
making decisions about what to do with the miner's case when it comes to managing
money and stuff. So they're afraid, in layman's terms, Colorado for whatever
reason probably they should be, honestly, in my opinion, is afraid the
parents will blow the money. Yep. Okay, So here's what happens.
We when we have a minor and when we have a settlement, and the
threshold really in Colorado is ten thousand dollars. So if you're over that threshold,
which she was, we have to go to court to get approval of
what we do in a settlement. And the approval is not only the amount
of the settlement, but the fees and the costs and the medical bills and
the subrogation everything everything else, and on top of that, what we're going
to do with the money. And so depending on kind of what's going on
in the world, you know, if interest rates are good, and we
can structure a settlement to where it grows and pays out when they achieve you
know, adulthood and stuff, then we'll do that sometimes, you know,
in consultation with the parents who are trying to fund college or some other things
like that. So it just really depends on the kid and what it's purely
going to protect the child, absolutely one hundred percent to protect the child.
And so the standard in fact when you go to court is it's you know,
in the child's best interest, and that really dictates everything. Was it
in the best interest to hire the attorney, Is it in the best interest
to greet to the settlement and so on. So here's the challenge though.
In Colorado, if you are eighteen years old or older, you are considered
an adult, okay, And if you're eighteen years in a day and you
want to settle your own personal injury case and keep the money in the pocket,
you can. But if you're seventeen years, three hundred and sixty four
days and you're still considered a minor and you settle that case a day before
your eighteenth birthday, that money will be subject to the jurisdiction of the court
they're over eighteen all the way out until you are twenty one years old.
Twenty one, yes, sir, so by waiting or by not waiting,
wait a minute, So until she turned eighteen, we avoided the necessity of
waiting until she was twenty. Till she was twenty one, and we could
have settled it, but that money would have been tied up until she you
know, up until the age of eighteen, very limited circumstances that she could
take the money out. After eighteen and up to twenty one, she could
go to court and petition and say, hey, Judge, I want to
buy X or spend it on why. Yeah, I don't know. The
judge could approve it. But once she hit twenty one, the court loses
jurisdiction. They give her all the money, or if it's an annuity or
something that pays out over time, it just becomes her property. Goes.
What we did, and I'm not going to talk about the amount, but
I opened her a day trade, not a day trading, but a stock
account, if you will, with a Merritrade back in the day, and
then also a roth account with them, and ironically enough, most of it
was Microsoft and Walmart. So I mean, she's probably already doubled that money.
Great, you know we weren't going to let her spend it. I
mean, I mean since that the existence of those rules is not really for
people like you, Mark, So I mean that's the reality, is that
some parents are going to wisely invest the money. We hear every child actor
in the world. They seem to turn eighteen, they have no money anymore,
and they made millions and they end up working his security in an arcade
in a mall. That's exactly what they're trying to avoid. I like that,
dude, most do that last part of that, or you go on.
I don't know really what the requirements are. I think most dates had
some version of it for them. Yeah, all right, three O three
seven one three A two five five Charles, what's going on with you?
Hey? What's going on? I didn't expect to get on more of an
observation in a question. But uh, it's a great show, by the
way, And I'm actually in your old stomping ground a Pea town. But
uh, you're I'm sorry say that again, p Town, Tulsa. Yeah,
you're a stomping ground. I guess. Oh no, kidd, where
do you live in Tulsa, man, Well, I live I actually work
in Tulsa, but I live out a little town outside of Tulsa called what
oh begs. I have not heard of them. Man. I lived in
Koweita for a while. That's a small town. And then Susanna and I
lived in Tulsa and broken herow. Yeah, that's a small town. I
mean I moved in, doubled up on the payment, paid off the house
in nice nine years, you know, So I mean we're doing good.
What's your question, mat Well, my observation slash question is, you know,
I came from whitey Key down this way, and I noticed that every
now and then I'll get on gentle one look. And I was listening to
the five twenty you know, the five thirty one show about Florida and assessments
and all that. X. Yeah, I've noticed in Hawaii right now.
I guess you guys know about fees simple and lease hold on the on the
property, okay, And there are tons of condos coming up off well for
sale basically now. The HLA has always been high on it, but you've
never able really to see as many of these up for sale. And I
think what's going on is these lease holds are coming up. They're coming do
so basically on lease hold, if you buy the property, when the lease
hold is done, it reverts to the lease holder. Well, I mean
you'd have to buy a you'd have to be a moron to buy something,
unless if you're factoring in when it's up, I mean exactly. You know
what else that happens with is like Tom's got I think one hundred I think
it's one hundred year lease and not all of them are this way, but
on his hangar, so I mean he doesn't even well he kind of owns
the building, which is strange, but the land eventually, So let's say
it is seventy five years down the road. I mean, whoever owns it
at that time could possibly if they didn't redo it, would would only own
it for twenty five years, right right exactly. And that's why you're saying,
you know, where's a lot of that in Mexico too. I mean
it's a little different, but beach properties like that, right right, right,
So, but what's your question on it? I mean, to me,
that's all due diligence, John chime in. I mean, you know
you're not a real estate attorney. But honestly, I go to buy something,
it doesn't matter what it is, I expect my attorney is going to
figure out what the hell I'm buying it. I would expect the title company
that I'm paying to figure out what the hell I'm going to own at the
end of it. Yeah, that's what the title work is for, you
know. And so basically, like I said, question, it was really
an observation. Well, and here's the other observation on what you said.
Man. And we've talked about this a lot, even right here in Colorado
or in Texas, Oklahoma, any place, these hailstorms or these tornadoes,
any place the devastation has taking place. It's getting to the point where you
can't even afford insurance. Your h away hits you with a special assessment of
like yeah, let's say it's one hundred people in the entire complex and they
got a million dollar deficiency and something happens to the roof. I mean,
you can't even afford to live there anymore. I don't think i'd buy a
condo anymore. Well, yeah, like I said, in my house,
and I've been there ten years now, well eleven years now, and I
had a roof for up on it yesterday and not one hell no, not
any damage whatsoever. Hal nothing nice and so like I said, yeah,
we're we're doing good, you know. So, hey, what the hell
brought you from? Where are you right now? Are you in Oklahoma?
That small town or are you in Colorado? No? No, no,
I'm in I'm that small town in Oklahoma. Yeah, so what the hell
how do you go from? How do you go from Hawaii to Oklahoma?
Well, unfortunately, it's kind of what happened was my brother passed away,
my brother got my mother got sick and uh uh yeah. And it's one
of those things where you're trying to hire nurses and I got you, I
got your family. I mean that's what brought you, their family. Yeah,
exactly. You know, so I came cool man take care of her
for Yeah. Well, Charles, I appreciate you calling and checking in man.
And you know, if anything people do, it's buy or beware.
I mean, I don't care what you buy. If you're buying a car,
you want to make sure to check the title. I'll tell you what.
The call we get that blows me away is people that buy a car
and they don't get the title, And I mean you can't go register the
car. You own nothing. You gave someone your money and they gave you
a bill of sale, but you don't have a title, or they give
you a promise to pay off the vehicle so the title comes to you.
I mean you bought nothing. You bought nothing. And when it comes to
a home, think of a title company. Don't ever if you're paying cash
for some property somewhere or cash for a fix and flip. If you don't
have a good attorney on your side that knows what they're doing, knows how
to do the research. And you're like too cheap to use a title company
and get an insurance policy, and they are relatively cheap, You're crazy.
I think you're absolutely nuts unless you know what you're doing. Larry has a
question on flooring, and I think a contractor. You'll be up next.
We got two lines open three oh three Martino, three oh three, seven
to one to three talk go with a sure thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass Insurance paying
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three seven to seven to one help. You'll think you're his only customer when
you choose Frank durand the real Estateman dot com to list your home with Remax
Alliance three all three nine two zero sixteen twenty two. All right, Frank
Duran, the real estate man, How I love the Frank, Oh my
goodness. When we were shopping for our house, Frank negotiated with the owner
the house we bought out in Franktown happened to be empty for about eight months.
They didn't know if they were going to stay or move. He found
out there was two different mortgages, so the people that were selling it had
a mortgage on the home we bought from him. Plus they had another house
at Tom not to Tom that. Frank found that they had another mortgage.
So we started calculating their cash flow and figuring out how much an interest they
were paying these month for both these homes. Then we made them a low
ball offer and told them we'll close them thirty days and guess what they accept
it. And he saved me about one hundred thousand dollars on that house.
But that's just one example out. Frank knows how to negotiate. You want
someone that's savvy when you are looking for a realtor whether you're buying or selling,
you want the right guy. That's Frank Durand check him out of Frank
Duran homes dot com. Now, Larry, what's going on with you?
Larry? Well, I just need some advice on doing a home premodeling project.
Okay, flooring basically, is it just flooring? It's just flooring?
And what's there now? And is it your primary residence? Yeah? Primary?
Okay, old very old linoleum that But what have you got that really
old stuff that you would roll out? Yeah? Wow, Okay, that's
some old school stuff. Man, when was the house built? And I'm
asking this for a different reason, but then maybe twenty years ago or or
what put in some of the laminate flooring? Yeah, but you don't think
you're you don't think you're going to have any form of an asbestos question?
Do you? Okay? Keep going? Then we won't to even go down
that road. Yeah. So what I just want to see is what is
the recommendation from you and from Tom on paying for it? Uh? You
pay for the product so they can get it ordered. Boy, I'll tell
you man, we will never I'm going to pull my skirt up. As
scary as that sounds, you know. When it comes to we have people
on the referral list. In fact, the flooring guy I use all the
time is Buddy Mitchell. We also have Big Bear. He's going to be
redoing some hardwood and stuff a little different. But when it comes to carpet,
when it comes to planking, when it comes to tile, any kind
of flooring. For the most part, I like Buddy Mitchell and Karen Mitchell.
They owned Simply Floorsinc. Dot Com. But here where I'm going with
this, I do believe they take a percentage down. Now, I won't
give them a percentage down. I simply won't do it. I don't care
if they're on the referral list or not. And a lot of them,
especially a couple of landscapers, hate when I get into this zone. I
don't give money up front. I simply don't. Now. Of course,
it's not going to bother them that I'm doing it, because they know me
and I advertise for them, so it's like it's not even a deal.
But they don't know you. I don't even know why, Buddy, or
anybody else on the referral list, whether a flooring company or a landscaper,
if you're working at someone's primary residence. For the life of me, I
don't know why they care, because they can always put a lean on your
house. So to answer your question, I trust Buddy, and I know
we won't rip you off, and I know you'll get your flooring, and
I know you'll be happy, and I know the pricing's good. But I
think he does want thirty percent down. I'm not sure. I don't give
money down. If I order custom windows, which I've never done, and
they have to measure out what we have because our windows are strange, and
I know that that company is never going to resell those windows. I would
pay for those windows directly to the manufacturer. I would do that. I
would have no problem doing that. But when it comes to planks or hardwood
or tile, I just can't see it. John Fuller, I swear to
God, here's the part that's really crazy about what I'm saying. If it
wasn't for people giving money down, I wouldn't have a show. Tom wouldn't
have had to have a show. Think about that. It's a conundrum when
it comes to me. But I literally when I deal with our referral list
members, and that's basically all I deal with. I don't give money down,
but I can understand why they have no issue with that. But you
calling up, they might try to talk you in the money down. What
if you just as an attorney, when you hire someone to do flooring like
this guy, what is acceptable to you? If anything? How do you
look at it? Yeah, I think it just really depends on the circumstance.
It's like, you know, I have I have bought material before,
you know, but I won't prepay labor. So I think it just depends
on the circumstances. If it's an independent guy that's got to go out in
fund, say a kitchen full of cabinets or something like that, I get
that. If it's a special order something, I get that. If it's
just a guy that's you know, that's selling his own merchandise, then obviously
not. I mean it just depends. We have a company that was on
the referral list, and I'll say this, I kicked him off publicly.
It was about four or five years ago, and they did garage floors.
We've got a great company on the referral list that's been there for ten years.
He used to be Garage Kings. Now he's what's the name of the
new company, susany remember, I just don't remember off hand. He changed
it last year. But this other company not him, It's not TJ.
It's not Garage Kings. But we had a company on there that took deposit.
It's fifty percent down to have your garage floor done. Now, why
would did you pay fifty percent of a five thousand dollars job for POxy?
The second I figured it out, he was gone. That would never do
that. No, but it's ridiculous, and I think it's a red flag.
But Larry, I mean it is. I don't think. I don't
know if I've answered your question. So let me share an experience I had.
You asked about criminal cases before. Let me share. I had a
guy that I had on a case at one point who's basic gig was to
go out and sell roofing jobs and whatever else he could sell. He would
get half down and then he'd get his commission, and then he would just
disappear. Oh so he was And yeah, I mean he was. And
then when those people started making a lot of noise and calling the radio show
and everything else, he would sell the next job and use that deposit to
help pay for some of the first jobs, and it would keep going and
keep going and keep going. Finally the guy had to go spend about ten
years in prison. Oh my god. And I don't know how many people
lost money on this guy. But he was just a straight up thief,
nicest guy you could ever meet, most credible guy you could ever meet,
really good sales passion, obvie. Why were you dealing with I was a
criminal defense attorney, so ran represented. I didn't represent him, but you
ran into him. Yeah, I represented a code offend and became aware of
what this guy's deal was. So but I mean, that's his gig.
He did it for years. He had cases in Jeff Coo, in Denver,
in a Rappa Ho and you know, everywhere, because he knew very
well that if I go to the next jurisdiction where I don't have any pending
cases, the chances of anybody doing anything were slimmed to none. So people
realize that some of these people you run into off of Craig's list and Facebook,
Marketplace and all this stuffy. There's no brick and mortar, there's nothing
doing is trying to find their next victim. Yeah, don't be that guy.
All right, hold tight, man, I'm going to put you on
whole three oh three seven one three eight two five five two lines open three
zero three Martino, you've been ripped off taking advantage of Another thing? Is
I want to get an update. Who did we put on hey, Kelly,
who did we put on that one with the Lance camper in Camping World
yesterday? I'm pretty sure we have an update on that, and I want
to get to that after this. Go with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay a cent until you're content. Time
for an insurance checkup free, no obligation in comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find out now three oh three
seven seven to one help. You'll think you're his only customer when you choose
Frank durand the real estate Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. All right, three oh
three seven, one, three eight two five five. You've been ripped off
taking it vantage of real quick. Did we find out Kelly an update from
Bow on that camper? Do we know anything? He's working on it today.
Oh, he is working on it. I thought I had an email.
I thought we had good news. This lady bought a camper. And
I'm going to go right back to Larry and then Jenny. But he bought
a camper, or this woman bought a camper, or her and her husband
thirty eight thousand dollars. They've had it a year and a half. They
bought a brand new from Camping World John and they've only used it five or
six months because it's just a well, it's a pos I mean, that's
the only way to put it. The walls were so bad they had the
dealership Camping World had to literally ship it by truck back to the manufacturer to
repair it. Got all the way back and ship back and there's still problems
with the left and right and it's a truck topper, so it's got those
jacks to get it up. The jacks don't work now, so they can't
even put it back on the truck. It's just a nightmare and what I
thought we got through to Lance? Who's the manufacturer? You ever heard of
them? Yep? You know, people don't realize when you buy a camper,
even a motorcycle, a four wheeler, a side by side, even
if you buy him brand new, there's no Lemon law on anything like that.
That's just on for what we would call your typical commuting vehicle, a
car or a light truck. Even over ten thousand pounds I believe or somewhere
around there, there's no Lemon law. It's buy or beware. I mean,
unless you're going to dive into what is it the Magnus what is the
federal Lemon law? Magnus and Moss. Yeah, Magnus and Moss. And
you know what much of that cost? I mean, that's a what are
you going to do? Hire an attorney for fifty thousand to go after a
manufacturer? I wish at some point things were done a little better. Lance
is a pretty good company. What's going on with them? Are they not
willing to stand by him? Well? That's what right now? What I
know is BO is going back and forth. I've seen the email. The
guy does work directly for Lance, and then the guy from Camping World's in
it, but the guy seems to be ghosting. I don't know what's going
on. I'll tell you this, though, a truck topper at thirty eight
thousand dollars, I would bet you almost anything. And I have no problem
with this. I'm a capitalist. But a truck topper thirty eight thousand,
there's not a lot of plumbing, electricity. This is a truck topper.
Okay, thirty eight thousand. I bet they roll those things off all day
long at ten grand. So I'm in cost of building, so I am
to be surprised. They're as technically john S Doctor's RRV. Well, I
don't know about that, but I understand what you're saying. But they're very
tiny as well. I bet they roll those off between ten maybe twelve grand
at costs. But their infrastructure is huge. Don't get me wrong, man,
they they're massive, they're worldwide. I get all that. My point
is, though, when they do have a problem to the point where the
walls are cracking and the dealer is saying this thing should have never left the
factory and they're not helping them, I think that's totally unacceptable. But some
of those things are ninety or one hundred grand, though, I mean they're
nice, So it's completely unacceptable that you would have walls falling apart period care.
They make it sound like like an earthquake hit. I would be heading
right back to the Lance factory and parking in the front door. Hey,
Larry, real quick, do you have any more questions on that? If
you're going to use anybody on our referral list giving money down, I mean
I'm here to I'm here to chew them up and take care of it if
there is a problem, and there wouldn't be a problem on a referral list,
but in general, I wouldn't give money down, man. I just
won't. And I already know I'm going to get emails from sponsors. But
do you have any other questions? Well, yeah, I do because the
company that we're going through, yeah, that the four that we want is
on your referral list. Who is It's simply Powers Okay, yeah, so
who I've been talking about. And yeah, and the contract they originally sent
to us, it's about a three thousand, slightly over three thousand dollars project,
yep, And they are wanting before to sign the contract can get the
ball Rolling. Yep, they're well that's like two thirds. I just I
mean, I don't have an answer for you, Larry. In fact,
you know what I'm going to do. Screw it, Kelly. Let's get
Buddy Mitchell on. I'm gonna get the owner on. Hold on. I
want you to hold on, Larry. It's a great company and I want
you to use them. I mean, I can't tell a company how to
do business, but I do want to understand from Buddy's side, why two
thirds is there? Because I just don't understand it. And this is a
man I've spent a lot of money with, and I like Buddy and I
like carry. So don't get me wrong here, but you know what it
is. What it is, Ryan, Jenny. Jenny's got a problem with
a boat. Then we got a warranty problem. Everybody holds tight, one
line open, three zero three, Martino, go with a sure thing Denver's
Best roofer Excel Roofing dot com. You don't pay a cent until you're content.
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Find out now three all three seven seven to one. Help. You'll think
you're his only customer when you choose Frank durand the real estate Man dot Com
to list your home with Remax Alliance three all three nine two zero sixteen twenty
two. Yeah, rip, tough news. Need advice so you don't have
come runs as fast as we can show Shooter's gonna help. Come man.
This is the Troubleshooter Show. No Tom Martinez, Welcome, Welcome to the
show, the only show of its kind. I hope everybody's having a great
day. It's Tuesday here at the Troubleshooter Show. John Fuller Fuller Law joins
me for the show. Any questions you have on personal injury where you just
want to chime in, and anything going in on the show, please feel
free. We do have one line open. It's three oh three seven one
three eight two five five. Over three hundred million dollars cash merchandise exchanges refunds
directly due to this show. We love helping you, love diving into problems.
She can't get free help like this anywhere else. I do want to
tell you about a company though Paul the Waterman. In fact, Paul was
supposed to be here today. He had a little family emergency at the last
time. But man, we bought a water system from Paul. Probably I
don't think it's even been six months. The experience was great. What I
loved about it more than anything is how much money I saved. When we
shopped for a whole house softener years ago it was seven eight thousand dollars.
The one we got from Paul less than three thousand dollars. Better equipment,
better warranty, better people, better service. Paul the Waterman is who you
want to use. Check him out at waterpros dot net. That simple as
that, waterpros dot net. Now let's see where did we leave eve off.
We finished up with the guy with flooring, Hey, what happened to
him? I was gonna get Buddy Mitchell on. So Buddy is not available
until eleven thirty. So we're going to have back on. Yes, So
everybody make sure to tune in. Whether you're listening to us on YouTube,
which if you go to YouTube dot com you can see us during the breaks
type in Troubleshooter Network, or if you're listening live on the iHeart app,
or if you're listening to a podcast at eleven thirty. We're going to get
Buddy Mitchell on two thirds down. They're on our referral list, and I
just want to understand why it's two thirds down, So I'm going to ask
him straight up. He's a great guy, great company. I've used him
numerous times. I'd use him again in a heartbeat, and his product is
unbelievable. They sell Proximity mills, probably the most gorgeous flooring line I've ever
seen. And it doesn't matter if you've got to fix and flip or a
five million dollar house, He's got the product for you. But I just
want to understand the money down. I also want to make sure they take
a credit card down because worst scenario, if they take it down by credit
card and they don't show up, they can probably call up the issuing bank
and do a fraud case. But I still think two thirds down, no
matter what, is excessive. If you want to chime in on that,
three oh three seven, one, three eight two five five. Now Jenny's
been waiting the longest, Benny of Jenny, what's going on? Hi?
Mark, thanks for taking my call, Thanks for calling say that I'm sorry
I missed that last part. Jenny, Oh, I just said I've been
a long time listener. Oh cool, what's going on with you? It
says you bought a boat. That's cool. No, I am calling on
behalf of his friend who her brother recently died from cancer. Oh, I'm
sorry to hear that. And she yeah, it was a terrible battle.
She inherited his estate, and in that estate he had a boat, which
she knew thing about. You know, So what kind of boat is it?
Or is it a new boat, an old boat, a rowboat,
a paddle boat. Fair, It was a fairly new boat. I think
it was a twenty nineteen or twenty like a fish and skiboat, a pontoon
boat, yes, like that? Like that? Yeah, yeah, exactly,
Like I really do want to understand this part, Jenny. Is it
a fish and skiboat? Yes it is, okay, keep going, yes.
So and primarily that was, you know, all he used it for
was I think a fishing trip here and there. But anyway, she decided
that she wanted to sell the boat because she knows nothing about boats, and
nobody in the family does. Nobody wanted it. So my son helped facilitate
the deal, put it on Facebook marketplace, and this is back in Iowa,
and a couple came to look at it. If the husband came first,
looked it over, was very pleased. How much were they asking They
were asking thirty five okay, and they settled on thirty one okay. And
he bought it brand new and had done, you know, ten thousand dollars
worth upgrades to it. It was a very gret you. So they came
to a deal thirty one k What happened yes. So then the next day
the husband called and asked if they could meet them at bath Pro, if
he could take the boat over there to have it looked at. You smart,
So my son said, well, yeah, but I'll take it over
there, you know, for liability purposes in case anything happened you know.
Oh they wanted to pick it up and bring it over there. Yes,
okay, but so smart smart of yeah, yeah, smart of the kid
to say no, no, on on, now, I'll bring it over.
So what happened, Yes, yes, So he took it over there
with with my friend and so they went over there. They had it looked
at. Because the husband seemed to be most concerned with how many hours were
on the boat. Okay, They were very pleased with how it looked.
And then you know, well, then I guess the wife she kind of
started getting a little nitpicky about scratches. Hey, hey, Jenny, how
many how many hours? Just out of curiosity? Do you know how many
hours were on it? Twenty nine? Twenty nine? Okay? And I'm
sorry, I just want to ask John, John, you've had a boat
in the past. I mean, that's nothing, right, very low hours.
Yeah, that's nothing. So keep going. But you already got they
already looked at it, and now they're looking at it over there, and
Avenue checked out. She's starting to talk about different scratches and stuff. So
but where does it go? Are they trying to get the price down?
Well, what happened was they agreed, they had the folks that bass pro
look at it, you know, look at the system, check it out.
So yeah, everything to go. It's good. Money has already exchanged
hands. The title has been you know, signed over to them two years
later. So wait the money. When you say the money exchanged hands,
this is important, Jenny, how did the money exchange hands? I mean
was a check completely cash? Was it cash? What was it? Cashier's
check? Okay? So and it went into the other bank, and it's
done and over. It is done and over. Okay, So what happens
what buyer's remorse? Yeah two days later? Okay, I mean I assume
you guys had a bill of sale that said as is right. Oh yeah,
yes, they have a copy. Yes, okay, so two days
later, go ahead. I'm sorry to keep cutting you off. Everything seems
like okay, I know it's a done deal. It's cutting dry as far
as I'm concerned. But the problem is, so now they came back and
said, well, there was damage to the underneath of the boat. The
motors aren't running right. Well, you know they have Wait a second,
Jenny, hold on in. I realize you're calling for a friend. My
first response would be I met you at bass Pro Shop. I mean well,
actually my first response would be kiss my ass. But my second response
would be you brought it to get it inspected. Why didn't the people at
bass Pro Why weren't these issues there when we were at bass Pro Shop?
But now they are, Yeah, Well, this is what happened. Nobody
looked under the boat, nobody turned the motors onto the boat, and that
was their own fault for not having not asking for them to do that.
I listen, you know what did they know? Okay, between you and
me and my wife sitting next to me, no one else is listening.
I want to ask you something. Did they know the boat was screwed up
or not? Well? Absolutely no, that's right. Because the guy died,
they really would have no idea. No, okay, so they bought
it. Now what but where does it sit? Right now? They can
tell them the pound sand where does it sit? Yeah? Why said go
lay an egg? But what happened was there's the problem is it's the wife.
So it seems more concerned with cosmetic because there's scratches on the bottom of
Look, but Jenny, here's here. Hold on, just please let me
just ask sister act question. Yeah. Yeah. The people that have the
money have the money. The people that have the boat and bought the boat
have the boat. Who cares? At this point? Why are they even
talking to these people? This is the only hang up and this is why
it's it's an issue, which it may not be an issue. But before
she okay, her brother had already signed. All right, Jenny, hold
on, I'm going to take this break. I promise I'll come back to
you. First, I want to understand literally how we can help. I
mean, are they threatening to sue you? Did you get served or not?
You but your friend? I want to know where it's at. But
everybody, hold tight. I want to try to stay on schedule, Hold
on, go with a sure thing Denver's best roofer Excel Roofing dot com.
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help. You'll think you're his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax Alliance three all three nine
two zero sixteen twenty two all right, three oh three seven one three A
two five five one line open. You've been ripped off taking advantage of We'd
love to hear from you. We'd love to help. I want to jump
back into this boat issue though, because I just got to understand what's going
on with it right now? Are they threatening to sue them? And we'll
bring John Fuller in to talk about it too. But Jenny, So where
does it really sit right now? I understand the woman is upset. They
have buyer's remorse. They're saying there were some problems underneath. She doesn't like
some of the scratches. But where's it at? Okay? So the hangup
is with the title. Before he died, her brother's Yes, he signed
the back of the title. She so that was because you know, so
that that's all done and taken care of. Problem is she did not transfer
that title into her name before selling it to that. Hey, hold on,
can you, Kelly? I'd like you to tee up Mackenzie. Keep
going. Okay, And so it wouldn't be an issue at this point.
It would just be cut and dry, but can be a big issue because
of the damage underneath and they think that it was the but they can't transfer.
Yeah, so right now, forget about all these other things going on.
It's it's more of a title issue right now, because they're saying,
you sold me a boat and we can't even get it titled. I don't
understand, though, why what you know? That's not the issue. They
have the title, They have the title. It was signed over to them.
Go ahead, Jenny, I swear to god, I have to know
what the issue is. I'm going to shut up for thirty seconds, and
by the time thirties up, I'm going to understand. Go ahead. Okay.
So basically, they were demanding money back from the sale of the boat,
and they agreed to a couple of thousand dollars. The woman wasn't happy
with that, so she said, well, then we can just sue you
for this. And the only reason why my friend is apprehensive about this is
because when she sold them the boat, she did not have the title put
into her name before selling it to them, because she inherited it and threw
her brother's estate. Go ahead, He had his name on the back,
So that is where the issue is. Okay. Hold on, got a
question for you. Did is this? Who is this person? Your sister
doesn't a friend? Did your friend? So your friend had a title that
was already signed by the former owner who is now deceased. That's right,
did your friend? Did your friend? Your friend never a title in her
own name? Okay? Skip title? Did the IOWA title that was on
that boat have the ability for a subsequent owner to sign it over because it
may have been an open title, which is no big deal. You know,
this is truly going to depend on how the titles in Iowa work.
But going beyond that, John where my brain was going, Let's say it's
not an open title. Okay, couldn't the estate or whoever's taking care of
the estate. I don't think how that person do anything now, But the
dead person doesn't own the boat anymore. As soon as a dead person signed
that title over, that's a negotiable instrument that is owned by the new holder
of that title. But it sounds like he signed it over and everything else
was. The dead guy doesn't own the boat anymore as soon as he signed
it and gave that signed title even blank. Yeah, it's still signed.
It's a negotiable instrument. Right. They could have taken that title down and
put it in her name or given it to you, put it in your
name or anybody else's name. It's a negotiable title. Now. The fact
that she didn't put it in her name really is only an issue. Perhaps
if the AXA titles don't allow that, taxes and whatnot, but that's nothing
that's going to do with this issue. If you sold that boat as is
where is, and you've got a bill of sale that says that I tell
them to pound sand. They had every opportunity to inspect the boat and deal
and then, Jenny, here's how it would go down if they feel they're
in the right. I mean, they're simply going to hire an attorney just
because of the dollar amount. Here, my dad, it's going to be
small claim scourt no matter what state it's in, and they're going to serve
them and come after them, and then they have to hire representation to your
friends live in Colorado. Yeah, and so they took this boat to Iowa
or it lived in Iowa before it was an Iowa title. Yeah, it's
in Iowa. She had to travel back there for these people are going to
drive or come to Colorado to sue your friends. That would cost force.
I mean, that's crazy. Or they're going to try to do it in
Iowa. Every one. I got a question on a boat title though I've
never owned a boat. Is it just like a car title? Do you?
Who do you deal with? You don't go to DMV, do you?
Yeah? It depends on the state mark. And I know this it's
going to sound crazy, but in some states like Colorado, boats are considered
personal property. There's not a title for them. Okay, there's a title
on the trailer, but not on the boat. So a bill of sail
transfers the boat, the title transfers the trailer. I looked up in Iowa.
Iowa has boat titles only for boats over seventeen feet, which I'm assuming
this is since she had a title. But every state is different, so
wow. So they actually go to some form of DMV and register the boat,
just like we would a car. In Colorado as an example, you
would register the boat with the Division of Natural Resources or whatever it's called today.
It changes every year, it seems like, but you would register it
with the Department of Natural Resources, not necessarily the Motor Vehicle Department unless that
state considers it to be a motor vehicle. But Jenny, it still comes
back to this. It really doesn't matter. They're either going to sue them
or not, whether there's any grounds or anything's going to happen. In my
opinion, that's not a legal opinion. I don't think anything's going to happen.
I think they'd win in court if it's an open title. Like John
said, now let's go one step further, and the guy didn't sign it
then I would simply say whoever inherited the boat or is in charge of it
would be able to sign it over well the estate. The adjudication of the
estate would result in a court order that basically transfers the ownership of that boat
over, or would at least authorize the issuing agency in Iowa to transfer and
issue a new title in the name of the current owner. Am I correct
in saying, though, because there is no title to a boat in Colorado,
that this really wouldn't even be an issue. In fact, a small
what is it, a small item AffA David or something could take care of
it. There wouldn't even have to be an action on it. I really.
I would assume if this took place in Colorado, the decedent would probably
have signed a bill of sale before they passed, and it would just be
like any other bill of sale for a wheelbarrow or a you know, a
watch or anything else. It's just personal property. I guess I'm going to
stand here for the rest of the show because this microphone falls every time I
touch it. I mean, it's really remarkable. In fact, I hate
to say this, Jenny, Do you got any more questions? They just
got to see what these people are going to do. But I would tell
your friend if she called in, I wouldn't give them two thousand. I
wouldn't give them three thousand. They had the opportunity to check it out.
It's not like there was anything underhanded. No one knew the condition of the
boat. The owner's dead. So I would tell them the pound sand,
That's what I would tell them. Yeah, okay, well that's what I
said. All right, Now quote your pound sand. Thanks J all right,
So I mean that's that. Let's free up that line. I'm going
to take a break, actually early, probably for the first time in my
life, to try to fix my microphone. Hold tight. In fact,
Carol, let me see Hu's next. That's what we call a tease.
John, Watch how I do this? You ready, just sit back and
watch. Ryan's got a problem with a warranty or a service. We're gonna
find out. We got an update on Camping World, which I'm dying to
figure out, and then a question on flooring. Go with a sure thing
Denver's best roofer Excel roofing dot com. You don't pay a cent until you're
content. Time for an insurance check up free no obligation in comparison, call
Compass insurance paying too much your coverage at dozens of insurance companies find out now
three oh three seven to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate man dot com to list your
home with Remax Alliance three oh three nine two zero sixteen twenty two. All
right, three oh three seven one three eight two five five. That is
a number you've been ripped off or taking advantage of. Hey, we got
Buddy Mitchell on. Hey, buddy, I have got two questions for you.
One I don't even know what Carol's got, but she has a question
for you. How are you doing? By the way, man, buddy,
I'm here. Oh hey man, how are you doing. I'm doing
good. I been you know. We're just moving along. Got the third
showroom open and I'm excited for the future. You guys are growing gangbusters.
I mean we've been talking about you so long. You had that one showroom
in our vat, and now you've got one over at what Sea four seventy
and Dry Creek ish? Is that right? It's eighty one oh one South
Quebec Street. Off seventy and Quebec. Yeah, and I've been over to
that when it's gorgeous. Now we have one over on East Quincy one seven
or one seven zero three four East Twincy, Quincy and Buckley. Oh nice
man. So you you you're all said, if someone's Denver Metro, they
have three to choose from. One of them's close. Yeah. Well,
you know, god, we still do about sixty percent shop at home,
where we curate the samples and bring it right to the homeowner. Yep.
That way they don't have to drive all over town. And you know a
lot of people they get, you know, they get a little overwhelmed when
they go in a showroom with nine hundred and fifty carpets and you know,
eight hundred and fifty different samples of LVP and Hartwood. You know what they
like about Shop at home is we're able to narrow that down to the best
sellers and the products that we've got a really good price on, and you
know, just go directly to the people's house. And I know a lot
of people that's how we wouldn't do that. When you sold to me,
that's exactly what you did. You came out, you measured. You want
different samples. I mean, you know the deal. You do it every
day. I've got one for you, though, Man, I need help
with I need to understand something. I got somebody that wants to use you.
His name's Larry. I assume I'm gonna ask him real quick. Hey,
Larry, did you shop at home? Or did you go in we
went into the store? Which one did you go into? Ill? Quit
back? Okay? So buddy, he goes in and I think the entire
job was going to be how much, Larry? How much was the bid?
Parts, labor, everything, materials? He's sixty five and change?
Say it again, thirty six thirty three thousand and sixty five and change all
right. So you got the idea, buddy, and you said that your
folks wanted how much down Larry? Well, it says there deposit dou now
to special order materials, and old materials will be ordered until deposit is made,
and that is twenty one forty five and sixty seven cents. So buddy,
buddy, what I'm trying to figure out is two thirds down. Now,
listen, I've used you and we're not talking tree. I bought just
like any customer you have I don't recall ever having to pay anything down.
Maybybe that's because our relationship or I simply said I won't pay it down.
But honestly, this comes up, whether it's HVAC, someone building a deck.
How do you justify it simply for floors two thirds down? Well,
because it's number one special order, so we can't order it and have it
show up and then the guy back out and we're stuck with products that you
know, we special ordered for them, just because there's so many different colors.
So this isn't something that you have a way in a warehouse, like
white tile, that you would sell to different restaurants everywhere in the world.
Right, Okay, well, actually, you know, Larry, that does
make sense to me. It does make and the other two. The other
thing that we do is you can put it on a credit card, so
if we don't deliver it, you can contest your charges and say, hey,
yep, you know, yeah, these guys never showed up. And
then Larry, if they don't deliver it and don't show up, you can
call me. That's the next part. Did you have any other questions for
Buddy? And Buddy, you know what, I apologize and I'll tell you
why. I kind of thought I wasn't thinking special order, and I really
wasn't. I don't know why. But absolutely, the size of the room
or the size of the role you need for each order. A million different
colors when it comes to carpet if someone's buying carpet, and then a million
different patterns if it comes to some kind of LVT or LVP. I guess
you're right, you guys, really never. In fact, what do you
inventory besides samples or everything is basically special order. Now we have about ten
different lvps that are in stock, okay, and then we have three or
four carpets that are in stock, and you know that. Then we would
just take a deposit the day we show up, you know, if it's
if it's a stock product, but when we special order. But what we
we always have done is we've always recommended people pay with their credit card.
Yeah, I get it, get I get all the protection we don't.
Yeah, they got a lot of protection with that. Let me let me
just make sure that. God, you and I had a conversation about that
when we first started. Yeah, you know, but that was we started
ten years ago. I've been with you guys, almost ten years. I
understand why you forget. So that's totally cool. Hold on, we might
have another question for you, but I want to make sure, Larry,
Larry, do you have any other follow up questions for Buddy. Yeah,
just a quick question. So the product cost on this job is fifteen and
eleven dollars, so it's about fifty percent of it with the product, ask
buddy. Then hold on, hold on, Larry, Buddy asked a question,
I mean, on what is it? Is it a bid that he
could look at that says the product is that much? Or what are you
looking at? Well, I'm just looking at the quote that they sent out
to us, okay, and that that fifteen hundred dollars is for a thicker
lament that they did have to probably order special just for our our likes and
our order. Yeah, okay, so that is a little different than the
twenty one. Yeah, I get it. So buddy, what is the
difference of that six hundred bucks or whatever it is? You know? I
have Larry call me when I get back to the office. I'm out on
jobs today. I'll be back four o'clock this afternoon. I'm going to tell
you to get from fifteen hundred to thirty six. The labor isn't thirty six.
There's more material in it than that. But I would just have to
take a look at it. And you know, I don't mind. I
don't mind, you know, I don't mind adjusting the You know, we
won't work with anything, don't get it. These guys who will work with
anybody, man, they really will. And what I want people to know
is I trust these guys. But I did want him to validate why he's
getting such a big amount down. And Larry, call buddy up. In
fact, Kelly, make sure Larry, I just put him on hold.
It has a number to call up. You can ask buddy what number to
call when I'm done, But hold on one second, buddy. Hey,
Carol, what's your question on flooring? Hey? Carol, you're up.
You're mumbling, Hey, Carol, Carol, Carol, Hi, Hey,
what's going on? Yeah? I was calling to find out if anybody near
of a product that was available on the market they could feel a crack and
a shower floor? Well kind of you mean, like, what kind of
shower is it? Like? Tile? What is it? No? No,
it's an original builder grade composition of some sort it's one solid piece.
And I'm going to be remodeling this bathroom in September, but I've got guests
coming in. I don't want to share a bathroom, so I'd like a
quick well hold on, Carol. I still don't understand what it's made out
of, Like plastic, Yeah, you know, like our old chaw.
It looks like that imitation marble stuff. Buddy, do you have any ideas?
I mean, I realize you don't. Do you know bathroom floors,
but I mean you can picture a shower. You know everything about flooring.
Do you know have any product, like some form of cock or something that
would actually fix it? Just a good steal? No, it's not.
I don't need This is just for a couple of months until the contract is
available to the model. What would you suggest for just a temporary fix if
anything, Buddy, cock really good, silicone cock, just cock, Okay,
you know the silicon cock? Okay, no other marine waterproof products that
you can think of. I don't know silicone cock is waterproof. Let me
let me say this really quick. If you just email me a picture of
it, you can email from I can give it right now or whatever.
But you could email me a picture of it, and I could tell you
what I think. You know, I'm not gonna come out there, but
I can tell you what I think. Yeah, it's a good idea.
I can get a bet, thank you. Yeah, I'll get you.
Because I'm shopping right now. I don't have a tent or anything with me.
So if you can put me back to the and switch for it,
I'll kick you. Yep, I will. We'll get it all figured out.
Hey, Buddy Mitchell, I appreciate anybody out there looking for flooring.
You can find Buddy and Simply Floors Inc. Dot Com on the referral list
at referral list dot com. Now we have an update on Camping World.
I'm going to do right after the break. Then Ryan's got a problem with
a warranty service. In fact, Ryan, you've been holding a little longer,
so I'll do those in reverse. We have two lines open. Once
these clear up, three zero three, Martino, go with a sure thing
Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're
content. Time for an insurance check up free no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies. Find out now three
oh three seven seven to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two, three oh three
seven one three eight two five five three oh three Martino. Remember that number
works on and off the air. You can always join us. Go to
YouTube dot com type in trouble Shooter Network and you'll find our live stream.
Don't forget iHeart too if you're not around Colorado or want to listen into us
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is incredible. It's free, so don't forget that. And then we're one
of the most downloaded podcasts across the country when it comes to what we do,
and I think fifty sixty thousand a month, which is incredible for a
show based staut of Denver, Colorado. Deputy Bo's got an update, but
I told Ryan i'd go to him first. Hey, Ryan, first of
all, I appreciate you holding for so long. What the heck is going
on with with warranty. Good morning, Mark, thanks for taking my call.
You got it man. So we have a twenty twenty three Ram thirty
five d soel nice, twenty three thousand miles on it. That's like what
an eighty ninety thousand dollars truck? It's in that ballpark? Yes, sir,
what's going on with it? Started hearing a knock in the engine.
Took it into the RAM dealer to figure out what was going on here?
Who did you buy it new? I did buy it new? And did
you buy it from this particular dealer? And who is the dealer that looked
at it? I did not buy it from this dealer. The dealer that's
looking at it currently is Castle Rock Auto Plex. Yeah, okay, so
keep going. So they pulled the truck in, pulled the oil pan.
There's apparently only three courts of oil in the truck. Wow. Once the
last time you had an oil change? Still in that blank? Yep?
Absolutely, I had the oil change at thirteen thousand miles. The little gauge
on the truck was still showing thirty percent oil life capacity for whatever that's worth.
No coldes on the engine, no check engine light, nothing, Hey,
I need to ask you something. And I'm not saying I agree with
this. But are they saying because you waited so long on the oil change
interval, they're not going to cover it under warranty? Ram is stating that
the oil was never filled properly. From the place where I had my oil
changed? Where did you have a change? I had it change that big
old But I don't But how many miles ago was that? My calculations was
around nine thousand take a little bit so. But hold on, So they're
saying they never put enough oil in it nine thousand miles ago. That that,
and I talked with with the folks down at Big Oh, and it
makes completely sense that the engine is not going to run for nine thousand miles
if there's not adequately Not only not only that, Ryan, it's also going
to have If it's that low on oil, you're gonna have low oil pressure,
You're going to have an oil light on, You're gonna have possibly even
a check engine light. But you're saying none of that happened for nine thousand
miles nothing. What finally transpired into it knocking or you bringing it in?
You started hearing it knocking. I heard the knocking correct, let's get on.
Yeah, this is insane. Hold on, I want to get Kevin
Caulkin up. I don't understand. So they're willing to do nothing. Are
they even saying something like, well, we'll pay for half, because I
assume that engines every bit of twenty uh forty two thousand dollars. Oh my
god, forty two thousand dollars. And you just bought this truck at twenty
twenty three with twenty six thousand miles. You had an oil change done at
Big O nine thousand miles later, it's knocking in the dealer or this dealership
you have it at is saying that it's Big O's issue. Correct. Yeah,
And basically the dealership gave me Ram's customer service number and said call this
number. There's nothing we can do for you. I just have you called
that number. I've it's I've tried. I've sat on hold for forty minutes,
got transferred fifteen times, talk to somebody in a foreign country. I
couldn't understand them. Just get gets okay. Listen man, listen, listen.
Here's what I'm going to do during the break. I'm going to try
to reach out to somebody that I know that works for he's a service manager
at a Dodge dealership. I want you to give Kelly the vin. I
want to see how bad they flagged this vehicle in the Dodge system. Then
then I just got to see if I can get in touch with Andy.
If I can get in touch with Andy, give him the vin. I
just want to see what's going on behind the scenes and talk to Andy about
it. I find this crazy. I mean, it's definitely not your issue.
Well it's all your issue, but it's either Big O or a manufacturer's
issue. But what I don't understand and why I want Kevin Caulkin up.
I want to know what symptoms if it was that low on oil. I
assume it takes what sixteen courts twelve courts, and they were saying how many
was in it. They were saying there was two to three courts of oil
in the engine. So but how could there only be two or three courts
for nine thousand miles. That's the problem. That's where I that's the part
I don't get. It's simply his hold on. I got them on hold
Kelly, let's get Kevin on. But on top of that, I really
want that Vin number. As soon as I get that VIN number from you,
text it to me. I'm going to text it to Andy and see
if he can tell us what's going on with that Behind the scenes, John,
how many times something like this happened? I think everybody in the world
has been in a position where everybody's pointing the fingers somewhere else. But it's
not your fault, not the consumer's fault. You've got Big O saying there's
no way we did it, and it seems like a valid argument. And
then you've got the manufacturer saying, oh no, there was only three courts.
What the hell? What's your gut? Yeah, he said, she
said, this is going to be a proof problem for either one of forty
two bouaris dollars everybody hain't take. Hopefully we can figure out what's going on
in this. And then Nancy's got a problem registering a car, Mario's got
a problem with a car accident. I don't know what that's about. And
then Deputy Bow, we still got that update. Hold on go with a
sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent
until you're content. Time for an insurance, Yeah, cup free, no
obligation. In comparison, call Compass Insurance. Pay too much your coverage at
dozens of insurance companies find out now three all three seven seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate
man dot com to list your home with Remax Alliance three all three nine two
zero sixteen twenty two. Ripped up so you don't have come run in as
as we can show Shooter's gonna help come. This is the Troubleshooter Show.
No Tom martinezome, Welcome to the show, the only show of it's kind.
We're here to solve problems, answer questions, take complaints. We're trying
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We have contractors out there that think it's fine just steal your money,
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to hold this being a contractor, your money, your down payment, and
trust. And if they don't, they can face, not just civil issues,
but actually they can go I'm not going to say they can go to
jail, but they can go to jail. I've yet seen that happen.
Actually, I think we did have one with a I think he sold a
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guy took a lot down as forty or fifty grand. I think he did
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don't forget that number works on and off the air, three zero three Martino.
You can always email us at help at troubleshooter dot com. We have
all lines full right now, but soon as one opens, I promise I'll
continue to give the number out. But here, in fact, one just
dropped. Hey, Kelly, if that woman, I think it was a
woman who's listening and had the car accident. Question call back right now.
I got John Fuller in studio. It's gonna be It's just callback, and
I'll make you a priority. I know you were holding for a little bit
there. Now, Ryan, I just texted your vind number. Ryan called
last hour. He has a twenty twenty three Dodge thirty five hundred. He
had an oil change at Big O' roughly eight nine thousand miles ago. The
entire vehicle has twenty three to twenty five thousand miles. He brought it in
because it started making noise, started knocking. He brought it into the dealership
down in Castle Rock, which, by the way, we've had some complaints
on. I'm not going to tie him into this by any means, but
we have had some issues with them or calls come in. Not a lot,
but some. But they said, hey, whoever did the oil change
last time? There's a big issue with because they only put Did they really
tell you there was I understand Ryan, they said there was only three courts
in there. But were they basically saying that Big O' only put three courts
in it? Yeah, they were basically saying this is Big o''s responsibility.
It wasn't performed adequately, and then you drove eight nine thousand miles before it
was knocking correct and not one check engine like was ever on, no warnings
at all. How about oil pressure, no problem? No, everything was
reading fine. And I mean I didn't look at the oil gages because I
didn't have any issues. So but no, no codes or anything were thrown
that I know of, or no, no, you know, on the
dash, nothing came up warning me or showing anything. Right, So listen,
here's here's what's in the hopper. Right now, I am pulling all
the infrom on your vehicle in the Dodge system. I should probably have that.
It could be any minute, it could be a half hour, I'm
not sure. When I have that back, we're going to see how that
dealership tagged it in the warranty system and just get whatever information we can.
The other thing I'm trying to do is get my diesel expert on. He
works on all my diesel stuff, which is only one thing, but he
works on my six hundred and ten horsepower comings. And anytime I pull into
his shop, I mean the whole place is nothing but diesels. This guy
lives and breathes it. And hopefully we can get him on. He's a
great guy of shops in Castle Rock. So I want you to hold tight.
I'm trying to put those two things together. What we might do is
free up the line, and the second I get news back from one of
them, I'll call back. All right, thanks Mark, all right,
hold on meantime we might have Is that Kevin Calkin? All right? I'm
want to ask Kevin. Hey, Kevin, I want to ask you this,
but I also have a diesel guy coming on. Tell me if you
find this possible in any manner. Thirty fire twenty five thousand miles on a
Dodge thirty five hundred truck diesel. Of course, thirty twenty five thousand miles.
It starts knocking. He brings it to the dealership. The dealership says,
when's the last time you had an oil chance? She said, I
had won a Big O over nine thousand miles ago. They say, well,
there's only three courts of oil in here. Your warranty is void.
Because there was only three courts. You got a problem with Big O now
never a never oil pressure issue, never an oil pressure light, never a
check engine light. How the hell could a Dodge thirty five hundred drive for
nine thousand miles with no indicators according to the caller, and then start knocking,
is is there any part? Is there any of that possible? Wow,
that's a tough one. I mean, it possibly could have consumed you
know, oil in nine but that would be a warranty issue. Yes,
exactly, That's what I think they're doing. What I can't understand is a
dealer gets paid for warranties. I can't understand why in the hell if they
really thought it was a warranty issue, why wouldn't they do it. I
mean, I understand they make less book labor, I understand stuff like that,
but they still make good money off of a forty two thousand dollars ticket.
Oh yeah no. And they and he complied with the warranty by by
having the services done at the interval. So so I'm running some information in
the back to figure out where it's at, and I got some contacts with
Dodge where we might be able to help them directly. But how would you
if this went to court? What would you possibly do? I mean,
well, it's entirely possible. When the engine failed it did consume a little
bit of oil, How would you tell that thing and everything else. It's
entirely possible that it went through a quarter or two in that, you know,
with the engine failure, oh while it's failing. So in other words,
they might have, let say, I think it takes twelve courts,
let's say they only put six in. I still don't understand how the oil
pressure in the light wouldn't come on being six courts low. I mean,
I just don't understand. No, that's that's really truly bizarre. What is
generally the tolerance of a brand new twenty twenty three Dodge or any other brand
diesel truck when it comes to how many courts are in? I mean,
does it give us fifty percent relatives to driving and temperature and everything that goes
with it. So that's a hard one answer. But I don't see it
running the three courts in it. I just can't. I can't imagine they
said there's only three courts. I understand what you're saying. Though, Let's
say they put six courts in. As the engine was failing and working a
lot harder because it had all this lack of oil, then it started consuming
oil, and then basically then it started blowing up on itself. Yeah,
it could have been a process. It may not have been instantaneous. It
could have been a you know, how would you tell? And I've got
a diesel guy hopefully coming on, But how would you tell. Let's say
they did put twelve courts in it. What kind of signs would you look
for if the truck itself was eating the oil? In other words, he
did everything right? Big? Oh? Did everything right? Smoke excess of
smoke from the tailpipe. That's about all you'd be able to tell. There's
no other no other condition would make you look. Yeah. I just in
the morning, you know, you get a big cloud or something. You
know, it's crazy, all right, Kevin, I appreciate it. Man.
I think you're out of state too, Ario? Or do you get
back? I got back yesterday. How was the trip, man? Kid?
I saw my new grandson was awesome. Did you smoke him some ribs?
No? I let my kids cook. I'm on vacation. Yeah,
okay, it was New York, right? Is that where you went?
Yeah? Upstate New York at by Albany. That's our daughter's going to Albany
Thursday or tomorrow or whatever day it is. Two days. Nice part of
the country. Did you land in Albany or you drive well? I had
a family in Connecticut, so I landed in Hartford and drove cool. All
right, man, Hey, I appreciate it. We'll see you Friday.
Hopefully Kevin Call can share it an auto tech. These guys are great,
by the way, they got better dealer. They got better deals in any
dealership, and their warranties unbelievable. Three year, thirty six thousand miles nationwide.
Anything they do nation wide sharedan auto tech dot com. I'm running a
little back. Let's get all of Ryan's information. Oh wait, is that
Josh up? Okay, put his information up. This guy is the diesel
guru. He's gonna help us out and we're gonna figure out what we can
do. And if he's ever heard of this before, Josh, hold on
during the break, hold on, go with a sure thing Denver's best roofer
Excel roofing dot com. You don't pay a cent until you're content than time
for an insurance check up free, no obligation. In comparison, call Compass
insurance paying too much your coverage? That does of insurance companies find out now
three all three seven seven to one. Help. You'll think you're his only
customer when you choose Frank durand the real estate man dot Com to list your
home with Remax Alliance three all three nine two zero sixteen twenty two. All
right, three oh three seven one three eight two five five. We're digging
into problems left and right. Hey, I do want to ask John Fuller
something Between this next UH call and Nancy. I'm gonna go to you on
this registration issue. Ryan's holding tight. And by the way, I was
gonna say one line open, but that's not true. Here's the deal.
What go aheads? Who's in? Oh my god, I got Josh on.
Would you please put up his credentials so I can give out his shop's
number and everything properly, Kelly. Then I'll go to him and I'm gonna
ask Josh about that. So hold on one second, Josh, I promise.
I am so sorry I lost track. We're gonna get his input on
this. In fact, I'll go to Josh right now. Hey, Josh,
Hey man, First of all, I appreciate you coming on. How
are you doing? Hey? Did you ever think I'd call you out of
the blue to be on the air. No, not really, No,
you never know. Yeah. So Josh owns everything truck and auto diesel.
He's in Castle Rock and I've been using them for our RV for years now.
In fact, I just picked it back up from him, I don't
know, like three four days ago. So I mean literally, I know
this guy, but he lives and breathes diesel. I want to ask you
something, man, I'm asking for your opinion in what you would do if
you were Ryan. Here's the facts, man, It's got twenty five thousand
miles on it. It's a twenty twenty three Dodge thirty five hundred diesel.
By the way, is that generally a Cummins. What kind of diesel do
they use? Yes? Okay, so he has an oil change done itt
big o' tires nine thousand miles. I'm going to lock you in because I
want to clarify something with Ryan. Hey, Ryan, I really it was
nine thousand and changed miles ago. How many months ago was that oil change?
January thirtieth. It's like I completed it, all right, So you
put a lot of miles on this thing. You put nine thousand miles on
in the last six months. What are the intervals you're supposed to follow on
these ten thousand, Josh, do you know actually they recommend just going off
the dash because the light on the dash will turn on and tell you in
the change the oil. You know what, that's exactlyated number. Now,
that's exactly what Ryan said. Ryan said on his dash had said you still
had thirty percent, didn't it? That's correct? Yep, all right,
So listen to this man. So he's driving what is it last week?
This week? When was it first part last week? So first part of
last week? He starts hearing a knock and he brings it over in fact,
right in Castle Rock. What's the Dodge dealer down there now, Cowser
Rock Autoplex. Yeah, so he brings it down there, they check it
out, They come back and tell them this eat an engine. It's forty
two thousand. You have no warranty because it's not a warranty issue. Whoever
did your oil change before? Only put three quarts of oil in it.
So here's the question. If someone puts three quarts of oil into a Dodge
thirty five hundred and it was big. Oh, but we don't know what
they put in there. I mean, they apparently they say they put the
right amount of oil, but how could anybody drive? How is it possible
to drive with three quarts of oil with no lights going off, no oil
pressure signs, no check engine light, no warning lights whatsoever? For six
months and nine thousand miles? Is that even a possibility on a Dodge thirty
five hundred? Not likely? What would you do if you were him?
They're telling them you need to write a check for forty two grand. Now
they haven't done the work yet, But how would you fight this with Dodge?
What can someone do? Would you tear the engine down? I mean,
like, honest to god, what do you do for forensics to figure
out was the proper amount of oil in there? And the oil had bad
consumption in the truck the truck went through it, or maybe it had faults
not showing oil pressure properly or anything like that. How do you how do
you reverse life and figure out what the hell happened? Well, that's a
great question, because unfortunately, you're gonna have to go off of Big O's
word of what they did and what they put in in because you you got
to start there. So let's just take their word they put the proper amount
of oil in it. Then well, let's let's Josh. I don't mean
to interrupt you, but Ryan, let's let me ask you that question when
you talked to Big O, because I'm sure you called them, what what
did they tell you? Yeah, I mean they just basically said, we
put, you know, twelve cords of Rotella T six synthetic Moti motor oil
in the truck. All right, keep going, Josh. Then after that,
my question to the dealer would be, Okay, well, this is
what this shop is doing. It's an incredible shop, you know, it's
they do this all the time. They're claiming they put twelve courts oil in.
Where did it go? If it's not on the ground, it's not
gone. Where did it go? That's another That's something else I didn't ask
you, Ryan, Ryan, did you see any oil anywhere at any time?
No, that's that's my same thing. You know that either three things
could have happened. They could have not put the oil in, the oil
could have leaked out, or the engine used oil. I mean, that's
kind of disimplify it that that's what happened. And then there's been no leaks.
I've seen nothing anywhere in my garage or anywhere on the vehicle of anything
leaked. Hey, Josh, I'm not going to interrupt you now, but
methodically speaking, keep going on with what you would do, because I think
what's going to happen is if I can't get some stuff done behind the scenes
with some Dodge people I know, and he's got to hire an attorney.
Forty two thousand bucks, You hire an attorney, I don't care, but
at some point there's got to be some evidence. And the only thing I
would differ with Ryan on if they're saying there was only three courts in there.
I don't know how that vehicle could run for nine months or I'm sorry,
six months, nine thousand miles, but I'm not gonna be late that
anymore. Go ahead, Josh, Yeah, I agree with you on that.
I don't think the truck would have run that long without it making some
type of noise, having some type of signs that you're low on oil.
You know, these vehicles can run lower on oil. They as long as
there's oil in the sump, they're not going to set a low oil pressure
fault. Now, again, it goes back to where did this oil go?
Because you kind of got to trust the word of the shop that did
the work and assume that they did it right. So then at that point
the dealer would need to prove that the say, your turbo wasn't consuming oil,
or you didn't have valve problems, or you didn't have any other mechanical
issues with the truck. Then at that point it would be back too big.
Oh of okay, there's no signs of my oil. Here's the reports
by it of my oil going anywhere. I apologize, but here's the reports
of that. Now, how is big? Oh, how are you going
to prove that you guys actually did what you said you did? God,
I mean if I was in front of a judge, so I'd be like,
my goodness, we did an oil change nine thousand miles ago. You're
honor. I mean, apparently everything was fine. I wouldn't argue that at
all. I would be questioning the dealer. You know, give me some
details of where this oil went is and if that's the case, that's all.
Whatever failed should have been covered under warranty. Anyway. You know,
I'm not putting you on the spot. I don't care. You know,
some people don't mind talking about other companies. Some do I mean, do
you have any thoughts on these guys? As you said, it's not medved,
who is it? Cassarrock AUTOPLEXX. Just can't I mean, do you
know anything about the Dodge dealer? Do you hear word around ten? I
mean, I know nothing about them. I mean it seems to me why
wouldn't they if they could put it under warranty. I don't know why they
wouldn't they still get paid. The downside to it is if Chrysler, the
mother company, actually denied the claim, that the dealership would then be on
the hook for paying it. But that's also part of the dealer's job is
to have this proof, have this information. Yeah, that shows yes,
this is a failure and this is what caused it. I don't like how
they're handling it all. I mean, I find it ridiculous. A week
ago they just said too bad, so sad it's going to be forty two
grand. I mean, I don't think they advocated for this guy whatsoever.
Would you agree with that, Ryan? I just feel I mean, I'm
in the same boat with you, Mark. I would think they would want
to do the work if they could make some money on it. But I
just feel like I'm getting pushed to the back burner. They gave me the
eight hundred numbers up on you to do what you can do. Ryan,
what's your gut say? I want to ask you, man, You're the
one that had the oil change, You're the one that drove it for nine
thousand, You're the one that heard it knock. What's your gut on this?
Do you think Big O screwed up? Or do you think the vehicle's
got a warranty issue. I've been using that big old dealer for six or
eight years with no issues, no issues, great guys down there, super
super shop. I just don't think the dealership's doing all they can do for
me. I just think they're dropping the ball. All right, Listen,
hey, Josh, I appreciate it, man, and we might have more
follow up on this. I'm going to give your number out for listeners as
well, and I'm getting information from Dodge or from somebody I know there how
that thing is flagged in the system. Hopefully I can figure out if the
dealership flagged it, if they actually had to wrap out to look at it,
or someone from the manufacturer. I can get all the information that's put
into their system that I know I'll have sometime today and then we've got to
try to figure out the next place to go. But hey, Josh,
I appreciate you coming on and I meet it out there now. Josh is
not on a referral list. I've just never talked to him about it.
But I've known the guy forever or I've known him for a few years.
But everything truck and auto diesel, and they're in Castle Rock, Everything truck
and auto diesel. Three oh three five three seven forty nine forty two.
You usually schedule an appointment with him. I scheduled about a week out.
But he can do. He done oil changes, He's tracked down leaks on
my electrical system. He does anything. I mean, you pretty name it.
If it's diesel, he does it. Three oh three five three seven
forty nine forty two. I thank you again, Josh for coming on,
and I might pick your brain a little more. All right, Yeah,
no problem, good luck getting I handled. Yeah, I hope we do.
Man, that's really what this show is about. I'm really hoping I
want to notch up this forty two thousand. I'm going to put all our
resource horses on it. I'm not kidding. This is a big one to
me. I feel like this guy's really getting screwed by somebody. We need
to figure out who, and then we need to get it handled. Go
with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance checkup free, no obligation
comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies
find out now three O three seven to seven to one. Help. You'll
think you're his only customer when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three three nine two zero sixteen twenty
two. All right, listen, probid energy Mark was in yesterday and I
just had someone email me and yes, yes, yes, I am not
kidding. What they're doing now is they're part of this uh charging station network.
So if you own a restaurant, or if you own a convenience store
or a hotel, anything where you might have a charging station, I want
you to call these guys. You guys can profit share. You give them
a little space. They put in that charger there and then everybody makes money
off of it. It's pretty cool. Call and see if it works out.
They can tell you if it's a good deal or if it's going to
work or not, probably within a day or two. But call them at
eight four four four pro bid eight four four four pro bid, or you
can always find probit on referral list at referral list dot com. Now we're
gonna hop over to Mario. Mario's got an issue and I'm glad John Fuller,
our personal injury attorney, is in on this. Mario. What's going
on with you? Well, on Wednesday last week, this lady came ahead
two of my cars that were parking outside of three and she'd think of luckily
she don't too far. Her car got all bad, so we go.
We know where she find the one. We don't know where to find it,
but we run after her and we find it cold. Police come over
the lady, key her and insurance and everything, and we find out that
she has no insurance. Oh my god, So she hit both your cars?
Were they like parked in front of your house? I'm just curious what
where were they? Yeah, they were parking in front of my house.
She had the first car, and with the first car she pushed the second
one. Oh so it was like the rear vumper had the friend of the
other car, so she rear ended it and then you have damage on both
cars. Well, I'm glad no one was in them and you didn't get
hurt. And I'm going to bring that kind of up with John Fuller.
But when the cops, when the cops finally got out there, they must
have given her a ticket. Yeah, she got a ticket. Like I
say, she she percent, but she has no insurance, no insurance.
But she showed we find out she has insurance, Mario. Did she show
a fake card to the cop? Yes, Okay, I get it.
And then you found out there was no insurance when you went to call the
insurance company and they said no, did she ever have coverage and it lapsed
or they had no idea who she was the what do you call it?
Insurance that she would present there was a homeowners insurance casance. Okay, So
I want to ask John something. We're gonna we're gonna make this a little
bigger topic than your car, But the first thing I want to talk about
is his predicament. John. So she got the ticket, she rear ended
him. Why couldn't she go to court if Denver or wherever this took place
for not having insurance and he actually gets not not just a judgment. What
is that called when you get basically a judgment? But it's criminal. The
criminal is libel ristitution. So can't he get restitution. I'm not saying he's
never going to get paid, and then that would never fall off if she
ever does get a job. And I don't know her circumstance. Is that
possible in a scenario like this or just in Denver? This stuff just doesn't
happen anymore. What do you know anything about that? Yeah? I do,
so it's possible, you know, Listen, I don't. I'm not
going to point fingers. But it really depends on what the cops charge her
with. If they charged her with leaving the scene of an accident, that's
a twelve point, that's a major violation. You're going to have a DA
involved, and they're going to reach out to you as a victim of the
crime, and you'll have an opportunity to present any information about restitution, including
the value of your cards or the damage on them, and they will assess
that damage and you will get a judgment and she will have to pay.
It may take her four years to pay it, but eventually that you will
or yeah, she probably will. Ultimately they'll reduce it to a judgment and
you know it'll run its course. Now, if they didn't give her twelve
and let's say they just gave her so the other thing, if they thought
that she had valid insurance and they concluded that she didn't leave the scene of
the accident, oh it's just a careless driving, then it may be the
type of ticket that doesn't actually require an appearance and she could just mail it
in and no DA is ever going to get involved enough to really assess the
restitution and figure out that it's a factor. But if Mario contacted whomever maybe
that is a DA's office, and says, hey, this happened. This
lady showed the officer and me and gave me this insurance and it's all phony.
BALONEI man, I mean, de lucky, do something if you're lucky,
and he may be able to do that. If it's an infraction,
you know, if it's the lower level, lower tier infraction, that it
never even touches the hands of a DA. So I'm not going to say
it's impossible. It depends on the county and what ticket was written and under
what statute and that kind of stuff. Hey, Mario, do you know
if she has to go to court because she left the actions? Well,
I'm not sure. My son is the one that went over to and she
ran away. How a doctor appointment that day? Mario, do you know
if they charged her with hit and run? They did, because uh,
actually the cars were sucking upint of my car and she take off. She
reversed the car and take off. So if they charged her with hit and
run, that's the most serious charge that they could have charged her with.
And that's fantastic for you because you should be contacted by the district attorney's office,
or you can even reach out to them and make them aware of who
you are and what your contact information is. And that does actually have a
pretty good chance of being reduced to a restitution order. So what we're talking
about in Layman's terms is you need to contact the police, whoever's on the
report, whoever issued the ticket, and make sure they understand that she did
not have insurance and you have damage on two cars and you would like a
restitution order in meaning that she is going to be found guilty if she is,
and she's going to owe you this money and that's not going to drop
off for a long time. So and then if someone does have restitution,
and I'm using this in very broad terms, but my understanding is bankruptcies,
don't get rid of it. It's pretty hard to get rid of it.
Yeah, that's generally true. Hey Mario, what county did this happen in?
In a rapa ho? Okay? Yeah, just contact the Arapahoe DA's
office and they'll they'll track down which case it is and which DA it's assigned
to. And then if you get that restitution order, she can't run down
to the bankruptcy court and get rid of it. You know, they should
make her pay over time. Unfortunately, you'll get a small amount every month
until it's either stay off or if she's not paying. Generally, with restitution,
if someone's not paying whatever was deemed proper to page month, can they
revoke a license? Do they have? Yes? Okay, absolutely, so
you might get paid a but listen, I'm gonna put you on hold.
I gotta take this break. But when we come back, I also want
to talk to you and John about something that's a bigger picture in a scenario
like this. Because I assume you don't have Annie, I'm gonna ask you
real quick. Actually, Mario, your insurance won't cover your own damage,
right, you just have liability? Yeah, Okay, there's a much bigger
issue I want everybody to think about here. Imagine if this was on I
twenty five and the lady slammed into Mario with no insurance. Hold tight.
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Now, John, I want to get back to this conversation real quick with
Mario. But Mario only had basic coverage on these cars. Forget about the
car now, he's oh damages, and you know it's going to be held
to get him. Imagine if the person took off and they never found her,
he'd have no shot in getting them. Let's say the woman ran into
him on I twenty five and he got a broken face and a broken leg
and he couldn't work anymore, and the lady had no insurance. We talk
about having the proper coverage. How often does it happen someone gets injured and
there's no one to go after and their life is changed. It happens a
lot. And in fact, I mean, let's broaden it out a little
bit. How often does it happen that they have the crappiest coverage that the
state requires them to have, which is only twenty five thousand, and their
damages are far in excess of that. But there's nothing else that you can
go after and get because somebody either has no insurance or just liability only or
something like that. So in either circumstance, the end result is the same.
There's not enough to go around. No, and think about that,
twenty five thousand dollars, you end up with a broken leg in the hospital,
you're screwed if you don't have the proper coverage, which is uninsured and
underinsured. So the way to look at it is, I mean, everybody
thinks, and I hear this all the time. Oh I've got an umbrella,
I got really good coverage, or they say I got health insurance,
so if I do get hurt, my health insurance so cover it well.
And it may to some extent, but it's not going to cover not working
for a year. It won't cover your wage loss, it won't cover your
pain and suffering. It won't cover you know, so many different things.
But a lot of people think that having a big liability policy is the end
of the road as far as making sure that you and your family are covered.
And I would suggest that it is barely scratches the surface. But if
you got kids in the car, So here's the deal. Liability only covers
you if your life or claims that the other guy would make against you if
you were at fault for the accident. Beyond that, there's no coverage.
So if you get hit by somebody and it wasn't your fault, no coverage.
If you have a car full of kids going to a baseball game,
no coverage. If you have your wife and your you know, your next
door neighbor in the car, no coverage. There is no coverage under your
liability policy. For anybody in your car or you if you're not at fault
in the accident. The biggest argument I hear from this is two things.
One, the value of my vehicle is nothing. That's fine. If you're
talking about the value of the vehicle I get. I don't care about your
vehicle. I truly don't care about the person. Listen. I care about
the people that are in your car that are impacted potentially for life because of
the negligence of some other party. And if you don't take steps today to
protect your self and your family, then you have nobody to blame when some
yahoo runs into you that either has no insurance or crap insurance, or you're
dealing with you know, some some crackpot company out there that's gonna gonna fight
you over Clearly, you know valid claims and stuff. You know you have
to protect yourself by getting the right coverage. And it's called uninsured motorists coverage.
Yes, I understand that to get really good uninsured motorists you have to
jack up your liability limits, and that's just part of the deal, yep.
But if you drive out on this road and you don't have that coverage
to protect you and your family. When something bad happens to you, you're
gonna regret the day that you didn't spend that little, small amount to get
that additional It's amazing because, like you said, no pain in suffering.
I mean a big deal. If you do have health insurance, you get
to go to the hospital and your health insurance covers that. But if you
can't work for the rest of your life, won't pay your rents. A
whole different thing. It doesn't pay your rest well by groceries. All right,
everybody, hang tight. Deputy bow still got that update. I appreciate
him hanging Nancy, and then we can free up Mario three oh three Martino,
we'll be back right after this. Go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison, call
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three oh three, seven seven to one help. You'll think you're his only
customer. When you choose Frank durand the real estate Man dot com to list
your home with Remax Alliance three oh three nine two zero sixteen twenty two,
ripped of news, so you don't have run as we can shoot us Conna
Hill. Come man, this is the Troubleshooter Show. No Tom Martinez,
Welcome, Welcome to the show, the only show it's kind. We're here
to solve problems, answer questions, take complaints. Got John Fuller Fuller Law
with me. We've been talking a lot about personal injury and other items going
on, having job chine in. So if you have any questions, especially
relating to personal injury, but basically anything you got, man, you've been
ripped off by a contractor, you've got a bad landlord. Anything we want
to hear from you, we want to dig into it. We've got a
big Dodge one in the works. I'm hoping to solve this. I'll be
able to check a box off for a forty two thousand dollars call, hopefully.
And we're not going to give up on that one. I'm waiting some
information back on Dodge. And if you didn't hear that call last hour guy
had a twenty twenty three Dodge thirty five hundred basically had nine thousand miles on
it. From the last oil chain started knocking, brought it to the dealer.
Dealers said, no warranty. It only had three courts oil. Whoever
did your oil change last time? Is the problem that was Big O?
Big O says no, we put twelve courts in just like it called for.
It drove nine thousand miles in six months. We didn't do anything wrong.
We're gonna find out what dodge things. And I don't mean the dealership,
the manufacturer. We're going to try to get this thing handled. Guys
looking at forty two grand out of pocket for a truck he basically just spent
one hundred grand on. It's not a good situation, but that's what the
show's about. I use that as an example. Now, I do want
to tell you about some company that I really really like, and you know
who it is. Can anybody guess out there? Come on, someone guess
someone, guess someone guess Genesis Total Exterior. The reason I say that is
because we just had hailstorms. These guys can come out and not only look
at your roof for damage. They can look at your sighting, your windows,
your deck, your patio, anywhere could be hail damage. And trust
me, there's a lot of ail damage other than a roof. They'll come
out for free. They'll look at everything, tell you if you got a
claim. They'll work with your insurance company. They can do everything from the
roof down. Check him out at Genesistotalexteriors dot com, where you can always
find Genesis and all of our other great companies on referral list dot com.
Now let's go to the phones. John, you want to pick one?
There, you pick one. Hey, it looks like Rick's on the line
to talk about Mario situation. Maybe he had a similar issue. Hey,
Rick, Yeah, we had Mario call up and John and I got into
a discussion about coverages. But he had a hit and run. Two of
his cars were damaged. The lady took off, They tracked her down,
called the cops. Cops came out, gave her a ticket apparently for hit
and run. But she had no insurance and this guy didn't have any coverage,
so he's got two damaged cars. Rick, what's your uh? What's
your suggestion? What's your comment? Rick? Rick? Rick rec rec reck
Reck. I'm putting you on hold. We'll see if he's there. Oh,
Deputy Bow's been holding forever. An update on Camping World. This lady
bought a camper thirty eight thousand a truck topper called into the show yesterday,
thirty eight thousand dollars. Bought it brand new. It's been a year and
a half since she's bought it. They've only used it six months. It
was built so bad, according to her, they had to send it back
to the manufacturer with his lance that's who manufactured this one. It had cracked
walls. They attempted to fix it. They shipped it back to Camping World
for her to pick up. They went down to pick it up in the
last couple of days, and this time the jacks don't work. You know,
you got to jack these things up and basically back your pickup so you
can put the pickup camper on the back of the pickup. The jacks weren't
working. We put Deputy Bow on it. Deputy Bow, what's going on
with this thing? I called the and I called the Joey Shawl and Jake.
Hey, hey, Deputy Bow, your phone is going in and out.
Man, I can barely hear you. You just got to start from
scratch. You called who okay, can you hear me better? Now,
yes, okay. I called the service managers the Camping World Jake and Joey
there, they're both co managers of the service department. Melissa gave me their
name. I called said who I was like to see if we can get
a resolution to this broken camper, and they did not call me back.
So I called Melissa the person that owns the camper, and she gave me
a name of the person named Eric Jackson, who's the warranty manager of the
Lance Camper Corporation and a Califunia. Did you reach out to him but talk
to him? Yes, and he was very nice. He talked to me
for a few minutes. He did. I gave him the then number of
the camper. He did acknowledge that the camper was sent back and he said,
we did all the work and sent it back. And I said,
well, Eric, the work's not done right. The wall's not right,
there's still structural cracks and the jacks don't work. He says, well,
this is news to me. I don't know anything about it. You're gonna
have to reach back out the Camper World so they can contact and these are
the guys. Here here we go again. So you have you have two
people pointing at the other person. Meantime, the ladies used a thirty eight
thousand dollars camper for six months out of the last year and a half because
they didn't build it right and Camping World can't fix it. But Camping World
still hasn't called you back. Oh, and I left a message for these
two guides. Who are these two clowns? Who are these clowns at Camping
World? Who are they? What are their names? It won't call anybody
back? Sure they're both the service and warranty managers. That can't be.
Is it dumb and dumber? Is it Laurel and Hardy? Who is it?
Manny and Moe? I haven't called the customer back either. I know
this. Who are they? What are their names? First name is Joey?
Who shall I'm gonna phonetically spell it? Second one, uh, Jake
Ener w E N N E R and have a phone number? Okay,
so so Joey bulls bull and then Jake Wiener? Right? Do I have
those right? Yes? Jake Wiener and Joey Blue. So let me ask
you this, now, what phone number did you leave a message for these
clowns at at Camping World because you know what, maybe our listeners can help
us out today. Maybe our listeners can say, hey, Joey and Jake
wiener Heads, why can't you contact either us and tell us what's going on?
But more importantly, your customer that has not been able to use her
thirty eight thousand dollars camper. According to her, in my opinion, Camping
World sucks. I don't like Lamar or whatever his name is anymore. I
used to love to show the prophet. I don't even think it's around anymore.
But it's absurd, it's crazy. We used to During COVID, we
had more calls on them than anybody. I think. During COVID we had
so many calls on Camping World it was insane. And now we're getting them
again a year and a half of ownership of calling. According to the caller,
I can only go off of what she told me. In fact,
let's get her back on God dang it, get her back on keep boa
bo. I want that phone number over the break so I can put it
up so people can call Joey Bullch and Jake Wienerhead and tell him when's the
lady getting it back. I'm sick of it. I'm sick and tired of
this Camping World. It's crazy. And what's the who is the prophet?
What the hell's his name? Lamonas Marcus, Marcus, you know what you
hear his story, It's unbelievable. He came he was like adopted out of
some third world nation, came over here and made a fortune, bought Camping
World. He's helped other businesses, but this massive thing he owns called Camping
World, they can't even recontact their own customers after they spend close to forty
grand. This is all my opinion. I'll say that, but I'll tell
you what. I'm gonna give you a lot more of my opinion after this,
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don't pay a cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance paying too much your coverage at
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one help. You'll think you're his only customer. When you choose Frank durand
the Real estate Man dot com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. All right three oh three seven one
three A two five five three oh three uh seven to one three talk.
Hey. I want to tell you about Denver Regen real quick. These are
the guys with the semi glue Tide two hundred and fifty bucks. You can
look anywhere this stuff, this weight loss drug, and they have all three
of them, I believe. But the semi glue Tide two hundred and fifty
bucks a month, that includes the doctor's visit to prescription that actually covers the
medication. It's the whole bit. There's people that are paying two thousand dollars
a month out of pocket for this stuff. There's people with insurance paying two
thousand bucks a month out of pocket for this for a weight loss. Uh.
But these guys are great. I love doctor Joel down there. Check
out Denver Region. Get signed up on it denverregion dot com. You don't
even have to live in Colorado. If you're listening to this on a podcast,
check out Denver Regen. They can do appointments over the phone or over
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and fifty Bucks A months now, we got a lot cooking, I mean
a ton cooking, camping world. I'm trying to get Melissa back on,
so soon as we get her up, I'll go to her. But in
the meantime, this poor guy has been waiting forever. Rick, Hey,
Rick, what is going on with you? The Nancy? I promise your
next No, actually, actually I'm sorry, Rick, Nancy's been waiting longer.
That's my bed. But I'll come to you next Rick, no matter
what. So, Nancy, what is going on? You have a problem
getting a registration? Yes? Hi, thanks for taking the call without naming
the dealership at this time. Sure, a year ago July, Oh my
god, I received I got a new car, brand new, twenty three
car. Won't say what the make is. You bought a brand new car
when a year ago? A year ago, you haven't got the title work
yet, right, So the guy that was handling the financing was brand new.
He screwed up the contract. He didn't put in the taxes, and
so I was told by the manager at the time that they never allow a
vehicle to leave the dealership without including the taxes. But Nancy, I don't
understand. Hold on, you've been holding a while, so I want to
help you as quick as I can. I don't understand what the taxes would
have to do with anything. I don't care what their policy is. You
purchased the car, you're driving the car, it's been a year. When
you go to register it, you could pay the taxes right then and there.
So unless if you're saying you still want to wrap them up into the
loan or something, but you should be able to get your paperwork and a
registration done. Well, okay, that's the problem, the taxes. I
mean financially, my husband died right after I got your financial mess. I
get it. I get it. So you want to how much do the
taxes represent on this car that it's going to cost a register fifteen hundred dollars
for me to take care of the taxes. If that those taxes had been
included, we're looking at one hundred dollars. Because I'm doing this in North
Dakota, I have dual state ship. I'm I have a home in North
Dakota and a home here. Nancy Haldan, I've got some questions. So
right now you still have a temporary tag. I assume Oh no, I
mean you can't have a temporary tag after a few months. Well, so
you're so, I'm yeah, the temporary is long overdue. And so I've
been pulled over one time and given a warning. And if you register it
where you live now? And where's that North Dakota Center South? I forget
north? If you what how much is it to register there right now?
Fifteen hundred How much would it be to register in Colorado? Do you have
any idea? No? Okay, so it's fifteen hundred bucks. I because
both both places the tax If I could wave, if I could wave my
magic wand what would you like me to do? Because the bottom line is,
I understand the dealership screwed up, but you would have ended up paying
that money. I understand it would have been built into the loan and probably
only represent you know, thirty extra dollars a month or whatever. I get
that. But that being said, you still owe the taxes when you register
it. What would you like me to try to do? Yeah? Well,
I've just been played for over a year. The guy that was telling
me, oh, I'm on it, I'm on it. The manager of
this dealership, you know, and you talk to finance company, have you
talked to the finance company at the dealership. Yeah, the guy that was
handling, No, no, no, no, hold on the guy there
is just the closer. You know. They're the guys that try to shake
every dime out of your pocket. But what I'm talking about is who do
you pay your car payment to? With that, I would have to give
away the car name. Okay, So I'm going to make one up.
So let's say it's Hondi. You're paying Hondai Finance, right, Okay,
so you're paying them. Have you reached out to in this example, Hondi
Finance and tell them can they build the extra fifteen hundred bucks into the loan?
And that's that's what's supposed to happen. And they told me that it's
a dealership problem. The dealership needs to take care of it. Okay,
So here's what here's what I can do. I would think being a year
out, I don't know if the dealership is going to be able to communicate
to Hondai Finance and get them to tack that onto the loan. I don't
know if that's possible. I just don't know. But I'm going to put
Deputy Scott on it because my hands are tied besides that, and I'll tell
you why you won't tell me who it is, because I can call up
the dealership and say, what the hell's wrong with you guys telling this lady
it? You put her in this position. You did it, but you
don't want to go there, and I can understand that, and maybe you
will want to go there at some point. But I'm going to put Deputy
Scott on it. But here's the deal. You got to share information with
him. We're not going to call him on the air, but we're gonna
he'll probably do a three way conversation himself, you and then whoever the dealer
finance that's there now, and let's see if we can't get it worked out.
But this really sucks. I get it. I mean, things happen,
and I don't know, dealing with this dealership for several years happened.
Why won't you give me their name? Car? Why won't you give me
their name? I guess that's my name? Make up who I am.
I'm afraid that I'm going to have I'm going to have bigger retribution. I
mean, I'm not going to argue with you. I mean, it's just
what it is. But hold tight, Deputy Scott, you're on this man.
He's our accountant. If you will. This guy. In fact,
I heard this morning you actually took that same exam. What is that exam
called? We were talking about it called a securities exam or series A,
series seven, so had whatever. He's a money guy. Hold on three
oh three seven one three A two five to five. And I knew that
guy would hang up. I knew it. I was going to go to
him next. I knew he would. He hung a long time, and
I know he's listening. I really do apologize, man, but Nancy was
holding a little longer than you. We have a quick comment on the Dodge
issue. Then we have Melissa with the Camping World issue and Deputy Bow and
we're going to jump back into that right after. Mike. Mike, what's
going on? What's your comment with this dodgey issue? This is a poor
guy one hundred thousand dollars Dodge, thirty five hundred and twenty five thousand miles
on it. Apparently the people that did Big O did an oil change eight
nine thousand miles later, the engine started knocking. He brings it back to
a dealer and the dealer says, oh, there's no problem that we did.
There's no warranty issue. It's whoever did the oil change only put three
courts in it. Then you have to believe this damn thing drove eight nine
thousand miles on three courts with no check engine, no oil light, no
issues. But somehow it magically did it? Mike mark Uh, I think
that you're painting the owner of the truck as quite a bit more innocent than
you should. Okay, why so I've been I've been listening on and off.
Maybe I didn't catch everything. Well, I'm asking why, why?
Why? Right, you're going to tell me that this guy pulled away from
Big O and ever checked the dipstick and never checked the dipstick in six months.
Yeah, because that's the only way you're gonna know. If that can't
well, here, I'm going to put you on old Mike, because I
can tell you're you somehow got some kind of issue, and I'm going to
come back to you. But I'm going to ask everybody at this table something.
Susan, when's the last time to check the dipstick on your car?
I assume it's checked. There's the little lights come on when there's issue.
Scott, when's the last time you checked the dipstick on your car? Uh?
Never? Never? Oh Dragon, when's the last time you checked?
And I'm ready for someone to say something. Two or three cars ago,
two or three cars ago, Kelly, when's the last time you checked the
dipstick? I don't even know what a diptick is, Deputy, five months
ago, five months ago, there's one. So I'm going to go back
to you, Mike. So you're saying, okay, great. In a
perfect world, everybody would do it for people listening right now, No one
does it, nobody, and that it's a diagnostic tool. You can look
at the dipstick. You are a dipstick. I dropped them. Hold tight,
Go with a sure thing Denver's Best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,
no obligation comparison call Compass Insurance. Pay too much your coverage at dozens
of insurance companies find out now three oh three, seven seven to one help.
You'll think you're his only customer when you choose Frank durand the Real Estate
Man dot com to list your Home with Remax Alliance three oh three nine two
zero sixteen twenty two. All right, three oh three seven one three eight
two five five. You know this whole show, if you listen to the
whole show, I've been you know, I've been calm, cool, collective.
I mean really until zen. Yeah, it's zen. It's kind of
zen. And then I get this guy calling up, trying to argue that
this guy that buys one hundred thousand dollars truck, he's got something to hide.
You know, this guy, he's a truck owner. He should have
checked his dipstick. I want everybody out there to ask themselves, when's the
last time you checked your dipstick? What would be the purpose for him to
check the dipstick? Nothing in the truck was indicating for a reason for him
to do so. It doesn't matter. The guy, I have no idea.
He's like, oh, it's Mike's fodder whatever his name was. But
then he called back and he had some more information, Kelly. When he
called back during the break, what great information did he leave? Well,
first nugget of truth did he drive? First? He insulted me and say
about you. I liked that part. Yeah, okay, Well, you
know, he said, if you don't know what a dipstick is, you
should not be driving a car. Man going after the going after the producer
first, and I was like, okay, and he's like, and Mark
is just And then he called you word? Did he say a handsome?
Did he say ahle? Was it a hole? It was debonair and handsome,
intelligent? What else? Come on? What else do you call me?
Diction is fantastic, he said. Not only is Mark a handsome lad,
but his diction is perfect. And I can agree with that, so
I'll do that. Thank you Mike for being a jerk. But that's all
right. But calling up and harassing Kelly, that's crazy. I mean,
that's my job, simple as that. Three oh three seven one three A
two five five. Now back to serious business, Deputy Bow I got Melissa
on, and Melissa, I want to verify a few things before I start
giving phone numbers out on these uh these morons in my opinion over at camping
World. Number one, when did you purchase the vehicle or the top of
the top of last year? So the end of may you purchase it?
So what are we there? We're about a year and what a year and
two months. Do the math helton by like two weeks, a year and
two weeks. I guess that math wasn't that hard. Maybe I could have
calculated that. Now after that, you told me yesterday you've had the vehicle
for in use or the topper in use for about six months. Is that
correct? Yes? Okay, they sent it back to the manufacturer to fix
the walls because they were cracking and the manufacturer was lance. And when you
got it back, which was what last week, well they sent it back
into Camping World. So we actually haven't taken it into our possession. So
what day last week? Wednesday? So Wednesday of last week you get a
call from Camping World to come get it. Yeah, we had scheduled to
come and get it on Wednesday evening. When we got there, the gentleman
that I was working with didn't tell anybody, so they had to run around
like crazy trying to find somebody just to bring the unit out. And when
they finally did, that's when we could see that the cracks were still showing.
You can see it's repaired. They should have replaced the walls completely.
Okay for new unit, fair enough, but in the same situation. What
happened is the jacks weren't working either, right, so you couldn't even put
it on the truck if you wanted to correct. Okay, then what happened
from there? So that's last Wednesday? What is the last communication you had
with them? Wednesday? They were going to do what they were going to
let the gentleman know that I was working with what was going on, so
that he could take a look into the Jackson. What was happening now what
wait? Wait, wait, We're not talking from Lance. Now we're talking
the gentleman at Camping World. Okay, yeah, the gentleman at Lance has
ghosted me. He will not respond. BO was actually able to get in
touch with him yesterday and that's how I got boat. He didn't answer.
But hold on, I still want to understand this timeline. So Wednesday,
what happens at that point? When you left Wednesday? What was the plan?
According to Camping World, they were going to contact me and tell me
what was going on with the Jacksons. And then have they contacted you in
the last almost week. No, I've called and I've emailed and I've heard
nothing back. And that is Joey Bushaw and Jake Wiener, right right,
Okay, Deputy Bow I've got a couple questions, and I think you already
went over this, But the most important is this. When you talk to
the guy at Lance, what is his name? What's that third clown's name,
Eric Jackson. His name is Eric Jackson. So when you talked to
Eric hold On, when you talked to Eric Jackson, he had no knowledge
that there was still issues with the unit, especially the walls. Right.
I gave him the bin number off the camper. You looked it up,
and I just acknowledged that the camper was sent back to his factory and they
did the repair and shift that out, and he thought that was the end
of it. So he had no idea. In other words, from the
best that we can put together with the limited information we have, it sounds
like Camping World didn't recommunicate or we're not in the middle of trying to get
it picked up and replaced or something. In other words, he thought it
was done and out of his life. Absolutely right craft Okay, up,
it was finished, but Camping World didn't communicate to him that there were skill
issues with it. Now, see this is killing me because there's so many
clowns in this it's a circus. You've got Joey Bushaw, Jake Wiener,
and you got Eric Jackson. What's his last name? That's right, Checkter
Jackson. It lands in everybody's point in the other way. But this poor
woman, Melissa, has only been able to use the camper roughly six months
according to you, Melissa, in the last year, because it's always getting
fixed. Yeah. I mean we only had a season of six months till
I understand, so that. Yeah, and the thing is in bad shape.
Does Camping World? What do you think they're trying to do right now?
Get a ticket open with Lance again? Or you just have no idea
because their answer now is to ghost you. I have no idea. They
won't respond. So I sent the information to Eric Jackson at Lance myself.
Yes, I've also asked for the and what did he and what does he
said? Nothing? He did not answer. I had to leave a message.
I sent an email. This is probably the third or fourth email I've
sent that he is not I gotcha. You know what, there are so
many there's so many problems here. I'll tell you what this dealership. Camping
World, in my opinion, completely sucks and I'm going to tell you why,
based upon just this call, these guys should be advocates going after Lance
to get this fixed. But to actually not even communicate with this poor woman
is crazy. It's been there a week. When they got it, they
couldn't even lift it onto the truck if they want, the walls won't repaired.
How come they accepted it back from the manufacturer. So, everybody out
there listening, I'm hoping you can do me a favor and do it in
a nice way. The way things get done when we do this is because
you are nice. Don't be a jerk when you call up. Do exactly
like what Deputy Bow is you are you the listener right now, you listening
to this, help this woman. I want you to contact and leave a
nice message asking Joey Bushall and Jake Winner what is going on? Ask him
it's been a week that she hasn't been able to use this and drop her
name. Say, and we've tried everything to get in touch with you,
Deputy Bow, you have tried to get in touch with them, correct.
I think the messages yesterday and two messages today, and I'd like to add
something else. See that's crazy too, yesterday, and we're not some kind
of authority. You don't have to call us back, but at least call
your customer when you have a radio show calling you. There's a radio show
calling you because you're ghosting your customer and you don't even call her. Joey
and Jake and by the way, and I'll let you finish, bo,
please give them a call right now. Be nice and ask what the heck
is going on with the truck topper for Melissa. She can't get a call
back from you. The thing's been in service all the time, and it's
got cracked walls. What kind of crap do you guys sell? Three oh
three five eight six ten thirteen. Three oh three, five eight, six
ten thirteen. You know it's the time of the year people are looking at
campers. Thank god. I'd recommend lazy days, I'll tell you just like
that. I like lazy days. And if this happened over at lazy Days,
I'd throw a freaking fit, a total fit. They should be calling
back. They should be calling back and at least telling her, you know,
at least say hey, we gotta ship it back to lamps to get
fixed. I mean, tell her something don't just let her sit out there
and do nothing. I understand you didn't manufacture at Camping World, but you
know what you sold it to her. Have some heart, have something,
Have some balls to come on the air and talk to us, Have some
balls to call your customer three oh three five eight six ten thirteen. I
would love to drop a note to Lemon or whatever his name is. I
used to love that show the Profit. I just can't believe what's going on
with these guys. This is just insane. In my opinion, they suck
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at Denver region dot com now John Fuller, Fuller Law, Jeff Fund today.
Absolutely, yeah, I'm glad to hear that. Always a pleasure.
What did you learn today, Well, I've a bunch of Hong Kong fuey.
I learned, Yes, sir, this is the only place that you
can buy an AD and actually get the words Hong Kong Fui included in that
ad. I don't think any other venue would ever be able to provide that.
That's probably true, so that that was a highlighted it. So what
he's talking about is I was saying, it's not you know, it's a
name brand water heater from Europlow. I mean, it's not Hong Kong fuy.
Suzanne looked at me afterwards and goes, that was a cartoon, which
it was, but it's a Marxism. The origin of where I got it
from is back in the computer days. I own Mountain Peak Computers started in
nineteen ninety four, somewhere around Windows ninety five in Office ninety five. There
was a lot of quote Hong Kong fue out there, which were complete dupes
of Microsoft products. Back then, you know, it was just a disk
and you would install it. It didn't have to talk to the mothership in
order to actually work. So that's where the term that I came up with
was Hong Kong fuy. Don't you think that's a little insensitive? No,
No, I don't because most of those knockoffs came from Hong Kong back then.
It's more of almost perfect. You don't think that, mister Fui.
I never thought how mister Fui felt. Mister Foe is probably cringing right now
that his name is once again being assailed by a cartoon and now the former
guy that owned that computer shop in Douglas County, Colorado. That's very true.
Hey, John, I really do appreciate you coming on today. Anybody
personal injury questions. I can't stress this enough. You know, we have
fun and we solve problems, answer questions. But if you are in an
accident, you call up John Fuller. And if you've been in an accident
and you're starting to wish you called an attorney because the other insurance company is
playing with you. Call John three oh three five nine seven forty five hundred.
Three oh three five nine seven forty five hundred. Don't forget. Tell
your neighbors, tell your friends you've been ripped off. You need help.
Three oh three Martino works all the time. Three oh three Martino Help at
troubleshooter dot com. We'll be back here tomorrow solving problems, answering questions,
and taking your complaints