WEBVTT 1 00:00:00.640 --> 00:00:14.519 Yeah, ripped news needed, that's who you don't have? Running as fast 2 00:00:14.560 --> 00:00:22.160 as you can. Shooter's gonna help come Man Dix is the Troubleshooter Show. 3 00:00:22.800 --> 00:00:28.039 Now Tom Martine, Hey, I'm Tom. Welcome to the show. What 4 00:00:28.480 --> 00:00:32.640 is going on? Welcome one? And all all those listening right now in 5 00:00:32.679 --> 00:00:36.479 the radio, all those listening on Facebook and YouTube and especially my YouTube morns 6 00:00:36.479 --> 00:00:40.759 and then of course are downloads you might be listening to this the day two 7 00:00:40.840 --> 00:00:45.240 three four later. Who knows? I'm welcome to Who's that is that? 8 00:00:45.320 --> 00:00:49.079 Me? Oh? That's you? Okay, Sorry, Paul the waterman making 9 00:00:49.200 --> 00:00:58.200 noise today? Thank you? Paul talking about making noise seriously. Now let's 10 00:00:58.240 --> 00:01:00.520 get right to that, and then I'm gonna go to the owns. Tom 11 00:01:00.560 --> 00:01:06.040 wants to talk about caliber collision, which usually we don't hear bad things about, 12 00:01:06.120 --> 00:01:08.319 but anything on your mind. Here's the important thing folks to remember about 13 00:01:08.319 --> 00:01:12.840 this show. Never have to wait. You can call three oh three Martino 14 00:01:12.920 --> 00:01:21.439 twenty four to seven three three six two seven eight four sixty six. That 15 00:01:21.519 --> 00:01:25.680 number is getting very popular around the country. People are spreading it around because 16 00:01:25.680 --> 00:01:26.840 they don't know where to go for help, and this is the only place 17 00:01:26.879 --> 00:01:30.599 ever, the longest running radio show in America is still on the air with 18 00:01:30.599 --> 00:01:34.680 the same host. I say, the longest running show in the universe. 19 00:01:34.680 --> 00:01:40.319 I don't know of many others, but anyway, So we have Paul the 20 00:01:40.319 --> 00:01:49.280 Waterman with us, and he says there are microscopic amounts of pharmaceuticals and also 21 00:01:51.799 --> 00:01:57.959 plastics. Now I liken it to this. If you ever saw a bucket 22 00:01:57.959 --> 00:02:04.200 of water or glass water or whatever, a gallon water and I took my 23 00:02:04.359 --> 00:02:13.080 finger and put it I'm serious now, and just touched dog poop, just 24 00:02:13.120 --> 00:02:19.039 touched it and then dip my finger in water in the water. Would you 25 00:02:19.120 --> 00:02:24.000 drink that water? Of course you wouldn't. Now, I'm not saying that 26 00:02:24.039 --> 00:02:28.599 your water's filled with poop. Here's what I'm saying. Though. It definitely 27 00:02:28.639 --> 00:02:32.599 has more impurities than I just described. But people when they see something, 28 00:02:32.639 --> 00:02:38.639 they think, ah, right, yeah, But when they don't see it, 29 00:02:38.800 --> 00:02:43.960 they ingest it. That goes for food, that goes for drink, 30 00:02:44.080 --> 00:02:46.960 that goes for everything. Now, I don't want to make everyone paranoid. 31 00:02:46.960 --> 00:02:53.199 We do what we can right supplementation, we do what we can with nutrition. 32 00:02:53.479 --> 00:02:59.840 We do what we can in life. And one of the most plentiful 33 00:02:59.879 --> 00:03:04.599 new nutrients is water. But we don't necessarily do that because we rely on 34 00:03:04.680 --> 00:03:10.680 water systems. Now, I've often said municipal water systems, Paul. They 35 00:03:10.719 --> 00:03:15.960 remove the cats and the dogs and the mice and the giant particles from water. 36 00:03:16.280 --> 00:03:20.719 Correct, They don't do anything else. That's it. Now do they 37 00:03:20.759 --> 00:03:25.960 purify? They do? They do pureify in a way. Explain what purification? 38 00:03:27.159 --> 00:03:30.439 Like chlorine? Doesn't that kill stuff? Well, they use the chloramine, 39 00:03:30.479 --> 00:03:32.120 so they're sanitizing the water. Okay, So what does that mean to 40 00:03:32.159 --> 00:03:37.599 sanitize water, Well, disinfects. So does it take out the prescription drugs? 41 00:03:37.719 --> 00:03:42.159 No? And you have to be careful because there are amba brain eating 42 00:03:42.199 --> 00:03:47.560 amibas that are in municipal water supplies, and so the CDC issued a alert 43 00:03:47.719 --> 00:03:53.319 for these nettipots and because people using these, you know, to rench your 44 00:03:53.400 --> 00:03:58.080 nasal. It happened in Texas and Florida. Yeah, it killed, It 45 00:03:58.159 --> 00:04:01.719 got into their brain. So you have some micro organisms. We have pharmacutals 46 00:04:01.719 --> 00:04:04.879 that we have plastics. We'll be talking about that through the show to enlighten 47 00:04:04.879 --> 00:04:11.000 your day or to make let's say, it's not something people like talking about, 48 00:04:11.000 --> 00:04:15.240 but listen, I'm not telling you you should worry about everything you do. 49 00:04:15.319 --> 00:04:17.720 But if you're going to take the time to cook right, eat right, 50 00:04:17.879 --> 00:04:25.800 supplements health you know, then you should take the time to at least 51 00:04:26.240 --> 00:04:30.720 do what's right with drinking water. Paul the Waterman is here waterpros dot Net. 52 00:04:30.759 --> 00:04:34.560 Tom wants to talk about Caliber collision. So Tom, what's going on? 53 00:04:35.040 --> 00:04:39.000 What's happening? Man? Hey, good morning, Good morning Tom. 54 00:04:39.040 --> 00:04:43.720 Thanks for having on your show the problem with caliber collision. But now what's 55 00:04:43.759 --> 00:04:46.160 the problem? Tom? Start from the beginning. What kind of accident, 56 00:04:46.199 --> 00:04:50.879 what kind of damage? What happened? Yeah, I was on I seventy 57 00:04:51.160 --> 00:04:55.160 and I had my truck camper in and I was hit my commercial vehicle, 58 00:04:55.240 --> 00:04:58.759 you know, one of these vehicle carriers. Okay, that was in twenty 59 00:04:58.920 --> 00:05:02.879 nineteen, I believe December. I went to calber to get it fixed in 60 00:05:03.279 --> 00:05:08.360 I think about March April timeframe, and they fixed it. It was the 61 00:05:08.439 --> 00:05:14.120 damage was back to the rear two quarter panels. Caliber collision and what what's 62 00:05:14.160 --> 00:05:17.720 wrong? Now? What's right? Not? Well, their repair failed. 63 00:05:17.839 --> 00:05:24.399 Actually on the has a big cracks. Well, one night during the winter, 64 00:05:24.519 --> 00:05:27.639 I just came back and it just had a long about four inch crack 65 00:05:27.720 --> 00:05:32.399 and so obviously they repaired it in a bond with a bounder like product. 66 00:05:32.560 --> 00:05:38.240 Well, did hold on? Now this was a rear quarter panel. And 67 00:05:39.519 --> 00:05:44.639 did they replace They obviously did not replace the panel. Then they bonded it. 68 00:05:46.199 --> 00:05:50.399 Yeah, they bonded it. How bad was the replaced I mean how 69 00:05:50.439 --> 00:05:56.720 bad was the panel that was damaged? It caused it was bent? It 70 00:05:56.839 --> 00:06:00.600 had about a four inch bend in it. Why didn't they placed it? 71 00:06:00.639 --> 00:06:04.040 Did you? I mean when you usually when I have an accident or I 72 00:06:04.120 --> 00:06:08.439 have something happened to my car, I always say, listen, I want 73 00:06:08.480 --> 00:06:13.600 a new part if it's someone else's fault. Did you insist on new parts? 74 00:06:13.639 --> 00:06:17.399 I mean what happened back then? I did not insist on it. 75 00:06:17.439 --> 00:06:20.399 But I thought, you know, a reputed brand like Caliber, that they 76 00:06:20.399 --> 00:06:27.240 would do their dual diligence. And when did it fail? I failed in 77 00:06:27.240 --> 00:06:31.360 twenty twenty one during the winter. But what are we doing in twenty twenty 78 00:06:31.399 --> 00:06:36.360 four right now? Am I have a piece of vinyl over it just to 79 00:06:36.519 --> 00:06:42.279 keep working? No? No, I mean why are we Okay? I 80 00:06:42.319 --> 00:06:46.639 know exactly well No, No, I'm asking you. Why are you calling 81 00:06:46.639 --> 00:06:53.199 me today? If it happened in twenty twenty. I didn't hear about your 82 00:06:53.199 --> 00:06:55.959 show. I just heard about your show. Okay, So what were you 83 00:06:56.040 --> 00:07:00.240 doing from then until now? Anything? Yeah? Called. I brought it 84 00:07:00.279 --> 00:07:03.920 in. They took it for about three four weeks and they said they would 85 00:07:03.920 --> 00:07:10.160 repair it. So did it crack like a year later? Yes? After 86 00:07:10.199 --> 00:07:13.519 the repair it and they gave me the warranty work, they said it was 87 00:07:13.560 --> 00:07:16.680 covered. Brought it back in. I thought it was. It cracked within 88 00:07:16.720 --> 00:07:23.000 a year? It was? Was it within a year? I believe so? 89 00:07:23.120 --> 00:07:28.759 Yes, with a year and they fixed it. No, I brought 90 00:07:28.800 --> 00:07:32.000 it in. They said they'd fix it. They had the truck line their 91 00:07:32.040 --> 00:07:35.800 idol Anthor a lot and I got a call from the service manager and he 92 00:07:35.879 --> 00:07:39.800 said, hey, we're not going to warranty it because you carry heavy loads. 93 00:07:40.120 --> 00:07:42.639 It's a thirty five hundred, that's what the truck's for. What do 94 00:07:42.680 --> 00:07:45.879 they want it to be? A garage queen? First of all, you 95 00:07:45.920 --> 00:07:48.160 should never you should have never gone for the bondo. I don't even know 96 00:07:48.199 --> 00:07:51.680 how that happened. But it's so far ago it's it's too late to go 97 00:07:51.800 --> 00:07:57.279 back. You could have made that company pay for a new part. What 98 00:07:57.399 --> 00:08:01.040 year was your truck at the time, it was twenty eighteen, so it 99 00:08:01.040 --> 00:08:05.319 was a new truck. My god, you really got screwed. Man. 100 00:08:07.279 --> 00:08:11.160 Ye, now here's your bad news. You hear me say on the show 101 00:08:11.600 --> 00:08:16.240 call me, don't let it fester three oh three, seven to one three 102 00:08:16.279 --> 00:08:20.560 talk or three oh three Martino three oh three sixty seven eight four sixty six. 103 00:08:20.600 --> 00:08:24.480 Don't don't wait. If you wait, it's going to be a problem. 104 00:08:24.839 --> 00:08:28.240 You. You really can't do anything right now. You're way beyond any 105 00:08:28.839 --> 00:08:37.000 statute limitations. You're you're you're way beyond. Okay, I mean you just 106 00:08:37.039 --> 00:08:39.600 sat too long on this. You can't you can't go back to them for 107 00:08:39.639 --> 00:08:46.679 a You can't go back for a five year old repair right now, I 108 00:08:46.759 --> 00:08:50.159 went back again. No, I'm saying, you can't do anything about it 109 00:08:50.240 --> 00:08:54.120 unless they do it on their own. So when they wouldn't fix it back 110 00:08:54.159 --> 00:09:01.960 then, what did you do? I kept complaining they did nothing. Okay, 111 00:09:01.039 --> 00:09:07.159 So it's been cracked the entire time. Yes, it's been cracked the 112 00:09:07.279 --> 00:09:13.200 entire time. Okay, well you need to get it fixed. But I 113 00:09:13.279 --> 00:09:16.679 hate to give you bad news, Tom, But why lie to you. 114 00:09:16.679 --> 00:09:20.080 You're not going to be able to you know, I mean, these guys, 115 00:09:20.159 --> 00:09:22.159 it's five years ago. I mean, I don't think you can even 116 00:09:22.159 --> 00:09:26.279 take in the court, especially because you knew about it the whole time. 117 00:09:26.879 --> 00:09:33.480 It's not like you just discovered it. They made up an excuse when they 118 00:09:33.519 --> 00:09:37.559 told you it's because you carry a heavy load, but you did. You 119 00:09:37.639 --> 00:09:43.039 kind of it's weird. You should you in the very beginning should have stuck 120 00:09:43.120 --> 00:09:46.240 up for yourself and demanded new parts. Okay, you should have looked at 121 00:09:46.240 --> 00:09:50.360 the estimate, because here's what happened. Caliber they want to spend as much 122 00:09:50.399 --> 00:09:54.360 as they can to make that repair. I don't think they cheaped on you. 123 00:09:54.200 --> 00:09:58.559 I think it was the other insurance adjuster who said this is what we're 124 00:09:58.600 --> 00:10:05.080 paying for. Yeah, that's my feeling. I mean, I'm telling you, 125 00:10:05.120 --> 00:10:09.120 man, it sucks. I don't think there's anything you can do about 126 00:10:09.120 --> 00:10:13.000 it. In fact, why do I keep saying I don't think there isn't 127 00:10:13.000 --> 00:10:16.519 anything you can do about it, Not after all this time. No, 128 00:10:18.480 --> 00:10:20.559 I'm sorry. Three oh three seven one three talks seven one three eight two 129 00:10:20.559 --> 00:10:24.960 five five. Lonnie's got a transmission issue? Lonnie, what's going on? 130 00:10:26.360 --> 00:10:31.200 Uh? Yeah, I had a transmit. I ordered a transmission from street 131 00:10:31.279 --> 00:10:39.759 Smart when last year in May. Uh they got it here within oh about 132 00:10:39.799 --> 00:10:48.480 three weeks. What is street Smart? They are a transmission outfit that remanufactures 133 00:10:48.679 --> 00:10:58.159 transmissions to uh oe spec Okay. And are they like online or are they 134 00:10:58.200 --> 00:11:03.279 local or what are online? Uh? This place I think is in Florida. 135 00:11:03.720 --> 00:11:05.159 It was a rebuilt transition. Okay, hold on it, we'll come 136 00:11:05.200 --> 00:11:09.159 back to you. I'm Tom Martino. Three oh three seven one three talk 137 00:11:09.240 --> 00:11:13.919 three oh three seven one three eight two five five eight eight eight. Heating 138 00:11:13.960 --> 00:11:16.440 dot com the risk free service fee twenty eight bucks to go to your home 139 00:11:16.840 --> 00:11:20.600 and service one item. That could be a water heater with a flush, 140 00:11:20.679 --> 00:11:22.519 that could be your furnace, that could be any one item. And if 141 00:11:22.559 --> 00:11:26.919 you need more, if you need repairs, and they're honest, they will 142 00:11:26.960 --> 00:11:31.200 do what's called a credit of the twenty eight bucks. So that's a really 143 00:11:31.240 --> 00:11:37.960 good system. And that's fill three seven seven zero two seven seven six eight 144 00:11:37.960 --> 00:11:46.279 eight eight heating dot com. Go with a sure thing Denver's best roofer Excel 145 00:11:46.399 --> 00:11:54.159 roofing dot com. You don't pay a cent until you're content. Time for 146 00:11:54.200 --> 00:11:58.399 an insurance check up, free no obligation comparison call Compass Insurance paying too much. 147 00:11:58.480 --> 00:12:03.440 Your cover had dozens of insurance companies find out now three all three seven 148 00:12:03.440 --> 00:12:07.000 to seven to one help. You'll think you're his only customer when you choose 149 00:12:07.000 --> 00:12:11.440 Frank durand the real estate man dot com to list your home with Remax Alliance. 150 00:12:11.679 --> 00:12:16.919 Three oh three nine two zero sixteen twenty two. Hey Tom Martino here, 151 00:12:16.960 --> 00:12:20.799 Welcome to the show. Three oh three seven one three talk seven one 152 00:12:20.840 --> 00:12:26.320 three eight two five five. Lonnie's got a transmission issue? Hey Lannie, 153 00:12:26.679 --> 00:12:31.360 Uh, you order to rebuild transmission from street Smart in March of twenty twenty 154 00:12:31.399 --> 00:12:37.759 three. Continue please, Okay. I went ahead and installed it, gus 155 00:12:37.840 --> 00:12:45.559 truck all running, Everything was good. Uh drove the truck four till uh 156 00:12:45.960 --> 00:12:50.399 February of this year. How many miles on it? About five thousand? 157 00:12:50.960 --> 00:12:56.120 Okay? What happened? And went out to pull the trailer out to get 158 00:12:56.159 --> 00:13:01.039 a load of hay, and I wound up having leave my trailer at the 159 00:13:01.440 --> 00:13:09.080 supplier's place because the transmission started slipping. And so I thought, well, 160 00:13:09.120 --> 00:13:13.240 you know, I'm not going to get truck and transmission and load back. 161 00:13:13.639 --> 00:13:16.919 So I figured I'd be lucky to get myself back. Okay, So this 162 00:13:16.960 --> 00:13:22.240 has been a year later. Basically, your transmission is slipping. Yes, 163 00:13:22.879 --> 00:13:28.240 okay, hold on it. And what do they say about it? It's 164 00:13:28.320 --> 00:13:33.200 under warranty and they'll replace it now Okay, he did that. Okay, 165 00:13:33.200 --> 00:13:37.080 and we did that. Okay. Wait a minute, So now you're talking 166 00:13:37.120 --> 00:13:43.759 about the second transmission. Yes, it doesn't have a thousand miles on it, 167 00:13:43.919 --> 00:13:46.000 and it did the same thing. Wait a minute. Okay, so 168 00:13:46.120 --> 00:13:52.519 you put a second one in. Yes, wow, at least they sent 169 00:13:52.559 --> 00:13:56.039 a replacement, right, but you had to work your ass off. Yes, 170 00:13:56.320 --> 00:14:03.000 it was broken ribs. Okay, So how long did the other one 171 00:14:03.080 --> 00:14:07.000 last? Less than a thousand miles? Yeah? Yeah? Almost? Okay, 172 00:14:07.039 --> 00:14:11.559 So what do they say about that? Well? I called them last 173 00:14:11.559 --> 00:14:16.399 week and they have not returned to my call at this point. Okay, 174 00:14:16.000 --> 00:14:20.840 did you here's what we need to do first and foremost. Is it a 175 00:14:20.879 --> 00:14:24.519 rebuilt transmission or is it a sham? I mean, did you look up 176 00:14:24.600 --> 00:14:28.480 trumps a street smart idea and what is there? What are their ratings and 177 00:14:28.480 --> 00:14:33.360 stuff? Tell me about it from what I've looked. I looked up trust 178 00:14:33.440 --> 00:14:37.840 Pilot. Yeah yeah, tell me about it. Tell me about it. 179 00:14:37.879 --> 00:14:45.919 And they're a triple A plus company. Okay, so are you doing anything 180 00:14:45.960 --> 00:14:52.080 wrong? No, we need to get an expert opinion. I want to 181 00:14:52.200 --> 00:14:58.799 talk on the air first and then maybe have you go check out one of 182 00:14:58.799 --> 00:15:05.200 our experts. Where are you located? I am in Chaparral Valley in Dertrel. 183 00:15:05.399 --> 00:15:09.320 Okay, God, you're way the hell out there, right out here? 184 00:15:09.399 --> 00:15:13.960 Where you? Yeah? Yeah, where I flew in last week? 185 00:15:13.080 --> 00:15:18.000 Is that what you were going to say? Uh? Huh, yeah, 186 00:15:18.960 --> 00:15:22.639 were you there? I wasn't. Okay, Yeah, that's a cool little 187 00:15:22.679 --> 00:15:28.720 airport chopper, isn't it Choppers? Yeah? Sorry, it is. It 188 00:15:28.720 --> 00:15:31.799 really is chopper. This guy's from way out there. Man. That's so. 189 00:15:33.120 --> 00:15:35.600 Uh. You do all your own work, Lonnie. Yeah, I 190 00:15:35.679 --> 00:15:39.840 work on tractors. I do. So you know what you're doing. It's 191 00:15:39.840 --> 00:15:41.559 not like you're a shlock or something here. Oh no, No, I 192 00:15:41.600 --> 00:15:45.879 went to school for this when I was in my in my early twenties. 193 00:15:46.080 --> 00:15:52.879 Okay, So here's what we're gonna do. We're going to first we need 194 00:15:52.240 --> 00:15:56.279 to get an eyeball on it, because I know what Street Smart's going to 195 00:15:56.360 --> 00:16:00.000 say. Well, if they're ghosting you, we can call them first. 196 00:16:00.399 --> 00:16:03.120 And if they say we're going to send another one, my obvious question would 197 00:16:03.120 --> 00:16:07.279 be why are two of them slipping? But first let's get Here's what I 198 00:16:07.320 --> 00:16:10.039 want to do. I want to take one step at a time. First, 199 00:16:10.080 --> 00:16:12.200 I want to get on Jeff Vick just to get a general impression. 200 00:16:14.039 --> 00:16:19.799 Then I want to get maybe Deputy let's do Deputy Chopper to call down there 201 00:16:19.840 --> 00:16:23.759 and say, I say, down there, where are they out of uh 202 00:16:23.799 --> 00:16:29.320 Florida? Okay, down there? Call them and say, listen, why 203 00:16:29.320 --> 00:16:32.840 do you think it happened twice? Just not confront him, but just get 204 00:16:32.879 --> 00:16:36.879 an idea. Then third, if we have to, we need to get 205 00:16:36.879 --> 00:16:41.279 it analyzed because these people need to replace it. So let's first get Jeff 206 00:16:41.320 --> 00:16:47.200 on three zero three seven to one three eight two five five Lonnie hang on, 207 00:16:47.600 --> 00:16:51.120 I'm going to mark that as pending for Jeff and we'll see what we 208 00:16:51.159 --> 00:16:57.399 can do about it. Kasin said Kazin. I'm trying to think which what's 209 00:16:57.399 --> 00:17:02.039 this problem? Was Kasin? This is about gift cards. I'm trying to 210 00:17:02.080 --> 00:17:06.400 find your original call. I swear if people don't use the same name when 211 00:17:06.400 --> 00:17:08.400 they call in, it's hard to find. So Kasin, did you use 212 00:17:08.440 --> 00:17:15.839 your name Kazin last time? No? Cousin and cousin. I'm sorry, 213 00:17:15.039 --> 00:17:18.799 cosin Okay, I don't have a I don't have the name down, so 214 00:17:18.880 --> 00:17:23.720 I'm sorry. I'll find the problem. Tell me about it. You know 215 00:17:23.920 --> 00:17:30.799 I talked to you before, because that July thirteen under twenty twenty three, 216 00:17:30.440 --> 00:17:36.039 and I bought transerved my verse into a Clongy mobile and I'll talk to the 217 00:17:36.119 --> 00:17:40.559 one of the agents. De Yeah, and they promised you a gift card. 218 00:17:41.440 --> 00:17:45.559 Yes, they promise you for East call East phone card. I remember, 219 00:17:45.839 --> 00:17:48.519 I remember, I got you right here. I don't know why I 220 00:17:48.559 --> 00:17:53.680 didn't come up before. Yeah, they promised you two gift cards for two 221 00:17:53.759 --> 00:17:59.680 phones, right, yes, and you only got one. I'll get one, 222 00:18:00.079 --> 00:18:03.039 can't wander. They already sended two of it. One of them approve 223 00:18:03.119 --> 00:18:08.000 it second goldment. I've decided, and they kid they decline and I called 224 00:18:08.039 --> 00:18:14.279 it writing, I said, I called the Explity movement and talk to supervisor 225 00:18:14.400 --> 00:18:18.319 there. Why was it declined? I don't know, because they told me 226 00:18:18.359 --> 00:18:22.240 even I called you, Oh you're not supposed to give you two hundred dollars 227 00:18:22.359 --> 00:18:26.920 is card. But how do you have to give you a handred dollars card? 228 00:18:26.200 --> 00:18:30.440 I still listen. We already negotiated do, Jason, he already told 229 00:18:30.480 --> 00:18:34.039 me. All right, here's what I want to know. They're claiming you 230 00:18:34.160 --> 00:18:37.960 were only supposed to get two hundred. You're claiming you're supposed to get four 231 00:18:38.079 --> 00:18:42.559 hundred, right, yes, all right, Now here's what I want to 232 00:18:42.640 --> 00:18:49.079 know. Do you have proof that the offer was two hundred dollars each? 233 00:18:51.559 --> 00:18:53.920 Yes? To prove it? I don't have it. But they can listen 234 00:18:55.039 --> 00:19:00.839 to the conversation because but they won't. But they won't. I don't know 235 00:19:00.960 --> 00:19:04.400 why, because they're not going they because they won't. They're they're lying thieves. 236 00:19:04.799 --> 00:19:08.039 They're not the only ones. We hear this all the time with cell 237 00:19:08.119 --> 00:19:12.640 phones. They lie all the time. Kasan. If you don't have independent 238 00:19:12.759 --> 00:19:15.960 proof, we're not gonna be. They're gonna tell us they never said it. 239 00:19:18.400 --> 00:19:22.440 I I mean, I would like to tell them that they should make 240 00:19:22.480 --> 00:19:26.559 good on it, but they're simply gonna say we never had that offer. 241 00:19:27.480 --> 00:19:32.319 Hold on a second, I can look on the way back machine. When 242 00:19:32.400 --> 00:19:38.200 did they How long ago was this offer? There was July thirteen, twenty 243 00:19:38.279 --> 00:19:45.559 three, okay, and this is Verizon right, no Explinity. I'm sorry 244 00:19:45.680 --> 00:19:48.839 that you said I have it written down. I'm sorry Exfinity Mobile. Okay, 245 00:19:51.359 --> 00:19:53.319 okay, you wait, you hang on. I'm gonna I'm gonna check 246 00:19:53.920 --> 00:19:59.680 with the way back machine on some of their websites because it was last year 247 00:20:00.079 --> 00:20:03.759 it was in you said twenty three right, ye, okay, hold on, 248 00:20:04.240 --> 00:20:07.480 I'm Tom Martinez will come back to this and more. Plus Paul Thewaterman 249 00:20:07.599 --> 00:20:14.359 dot dot net dot com. Okay, I don't know, I say it 250 00:20:14.400 --> 00:20:18.079 a million times Paul Thewaterman dot com. By the way, and don't forget 251 00:20:18.119 --> 00:20:21.839 Frank derand the real estate man is doing market valuations for your home. And 252 00:20:22.039 --> 00:20:26.039 by the way, we at a situation where a tenant wants to buy from 253 00:20:26.079 --> 00:20:30.200 a landlord. They know each other, they like each other, they know, 254 00:20:30.640 --> 00:20:33.079 they know the price of how they know everything. He'd been living there 255 00:20:33.119 --> 00:20:40.720 for years and years. So this one property management company steps in and says, 256 00:20:40.799 --> 00:20:42.440 you know, we're gonna help you, and they're gonna charge like six 257 00:20:42.559 --> 00:20:45.319 or seven percent. This is a buyer and a seller already there. They 258 00:20:45.359 --> 00:20:48.440 don't have to multilist, they don't have to advertise, they don't have to 259 00:20:48.519 --> 00:20:52.720 show the house. So I said, wait a minute, Frank, what 260 00:20:52.000 --> 00:20:55.559 happens in something like that? And Frank says, what Are you kidding me? 261 00:20:56.119 --> 00:21:00.000 You can do a transaction broker. You just do a flat fee transaction 262 00:21:00.000 --> 00:21:03.920 action broker. Save thousands of dollars. See that's the kind of man he 263 00:21:03.119 --> 00:21:07.240 is. Call him for all your real estate needs, whether you're buying or 264 00:21:07.279 --> 00:21:10.319 selling. Frank Durand the real Estate Man dot com three oh three nine two 265 00:21:10.400 --> 00:21:18.200 zero sixteen twenty two. Go with a sure thing Denver's best roofer Excel Roofing 266 00:21:18.319 --> 00:21:23.799 dot com. You don't pay a cent until you're content. Time for an 267 00:21:23.839 --> 00:21:29.440 insurance check up free, no obligation. In comparison, call Compass Insurance paying 268 00:21:29.519 --> 00:21:33.559 too much your coverage at dozens of insurance companies find out now three oh three 269 00:21:33.720 --> 00:21:37.119 seven to seven to one help. You'll think you're his only customer when you 270 00:21:37.240 --> 00:21:41.359 choose Frank Durand the real Estate Man dot com to list your home with Remax 271 00:21:41.440 --> 00:21:48.599 Alliance three oh three nine two zero sixteen twenty two. NI Tom Martino here 272 00:21:48.759 --> 00:21:52.200 three oh three seven one three talks seven one three eight two five five. 273 00:21:52.279 --> 00:21:56.720 Paul the Waterman's with us. Don't forget waterpros dot net. By the way, 274 00:21:56.839 --> 00:22:03.200 Jeff vic Kimmer Transmission Transmissions Denver dot COM's website. Let's talk to him 275 00:22:03.200 --> 00:22:07.400 about this. Hey, Jeff, what could you think of? And I'm 276 00:22:07.480 --> 00:22:10.480 just gonna ask. I'm not saying he did it, but could installation do 277 00:22:10.599 --> 00:22:19.400 it? He has two different transmissions mail ordered and he did the uh installation 278 00:22:19.559 --> 00:22:25.720 himself, and both of them slipped. One slipped within five thousand miles, 279 00:22:25.759 --> 00:22:29.640 the other one slipped within a thousand the replacement. What do you mean by 280 00:22:29.720 --> 00:22:32.880 slipping? By the way, Lonnie, when you're driving, do you hear 281 00:22:32.960 --> 00:22:36.839 a rev does it? Or does it literally slip like the clutches half in 282 00:22:36.920 --> 00:22:42.200 and out? No, it literally slipped like you're slipping a clutch. It 283 00:22:42.319 --> 00:22:48.359 had reverse. They both had reverse. The first one that went out, 284 00:22:48.440 --> 00:22:52.200 I drove probably three miles in reverse just to get it to a safe place, 285 00:22:53.599 --> 00:23:00.400 okay, And the second, the second I actually haven't drove it. 286 00:23:00.400 --> 00:23:03.839 It's been parked for about a week at this point. And I mean it 287 00:23:04.039 --> 00:23:08.440 literally does not move. No, it will not move forward. It barely 288 00:23:08.599 --> 00:23:15.519 creeps forward. And if I don't know a lot about transmissions, just enough 289 00:23:15.559 --> 00:23:22.519 to be dangerous. But Jeff, do do transmissions have the clutches built in? 290 00:23:22.680 --> 00:23:26.640 Right? They're built in automatic clutches, right, you have clutch packed 291 00:23:26.000 --> 00:23:32.319 it will apply to engage. Uh so when he replaced them, when he 292 00:23:32.440 --> 00:23:37.920 replaced his transmission with a rebuilt he presumably got new clutches. Oh, you 293 00:23:37.000 --> 00:23:41.640 definitely bick Okay, why would they both? Does it sound like a clutch 294 00:23:41.720 --> 00:23:45.279 to you? Uh? Jeff, Well, it sounds like a possibility of 295 00:23:45.279 --> 00:23:48.640 a clutch pack. Yeah, I mean it's it's only and forward than the 296 00:23:48.880 --> 00:23:53.720 forward clutch pack itself would be my first thought. What else would cause line 297 00:23:53.759 --> 00:23:57.799 pressure? Can cause it can cause that and eventually end up in you know, 298 00:23:57.960 --> 00:24:02.400 a meltdown type situation restrictions in the cool on. What kind of vehicle 299 00:24:02.480 --> 00:24:11.960 is this? It's a two thousand and four Dodge Ram pick up five Yeah, 300 00:24:11.839 --> 00:24:18.880 thain th recorder Dealal Yeah, it's uh it's a forty eight R trans 301 00:24:19.319 --> 00:24:25.960 okay now. And there's also a one way check valve inside one of the 302 00:24:26.039 --> 00:24:29.799 kool lines on that that you should defeat when you change that out because they 303 00:24:29.799 --> 00:24:33.680 have the tendency to get restricted and stop cool flow. That has been removed. 304 00:24:34.799 --> 00:24:41.240 That part of the warranty on the transmission is the uh, all, 305 00:24:41.359 --> 00:24:47.119 the the filler and the whole whole system has to be clear. And well, 306 00:24:47.160 --> 00:24:48.759 here's what I want to know, Lonnie, when you sent the first 307 00:24:48.799 --> 00:24:52.559 one back, did they find a problem. Well, I haven't sent the 308 00:24:52.599 --> 00:25:00.279 first one back, Okay, it did not want They actually didn't say it 309 00:25:00.440 --> 00:25:03.839 out for about four or five weeks because I guess they didn't have it in 310 00:25:03.000 --> 00:25:07.799 house. I mean, so you still have both transmissions? Yes, I 311 00:25:07.880 --> 00:25:12.759 do. Okay. I'm of the school of thought that it can't happen twice, 312 00:25:15.039 --> 00:25:19.279 Okay, I just am. I think it's something Jeff is bringing up 313 00:25:19.319 --> 00:25:27.880 that's outside of that rebuilt transmission. Jeff, how long would it take to 314 00:25:29.039 --> 00:25:33.680 figure that out? You know, a couple hours. If I were you, 315 00:25:33.799 --> 00:25:38.440 bro, I'd start looking at another cause. I mean, Jeff, 316 00:25:38.480 --> 00:25:41.480 what is your gut? Are you? Are you thinking? I'm not saying 317 00:25:41.559 --> 00:25:45.599 this guy's an idiot. I'm not saying he doesn't know what he's doing at 318 00:25:45.640 --> 00:25:49.720 all. I'm saying it doesn't sound it sounds too coincidental. What about you? 319 00:25:51.599 --> 00:25:53.680 Yeah, No, it definitely does. I mean, if something happened 320 00:25:53.720 --> 00:25:57.480 with the vehicle that caused the first meltdown and that hasn't been fixed, man, 321 00:25:57.559 --> 00:26:03.000 it's going to cause a second one. That's exactly what And I don't 322 00:26:03.079 --> 00:26:07.119 think Here's what I think. I think when you install the first one, 323 00:26:07.640 --> 00:26:12.720 the problem hadn't developed yet, and it developed in five thousand miles. And 324 00:26:12.839 --> 00:26:18.759 when you installed the second one, it was already there. So it took 325 00:26:18.839 --> 00:26:26.000 a thousand miles to manifest. I mean, it just seems too coincidental. 326 00:26:26.359 --> 00:26:30.359 And Lonnie, I know you hate hearing that, but I'm looking up this 327 00:26:30.480 --> 00:26:34.599 street Smart peep these treats that they have a great reputation for rebuilt transmissions. 328 00:26:34.759 --> 00:26:38.079 Yeah, that's why I went with him. I didn't have time to build 329 00:26:38.079 --> 00:26:41.319 it myself. And you know, I get it. I get it, 330 00:26:41.720 --> 00:26:45.720 hey, I would get you need to get it checked out, bro. 331 00:26:45.880 --> 00:26:48.079 And like I said, before, we go after Street Smart for another tranny, 332 00:26:48.839 --> 00:26:52.039 I would take it to Jeff and have it looked at. I mean, 333 00:26:52.119 --> 00:26:55.079 he can find that thing. He can find and a heartbeat us and 334 00:26:55.200 --> 00:26:57.960 it could be something simple which ends up. Now you've got two transmissions. 335 00:26:59.000 --> 00:27:02.440 Do they want the other one? Well, yeah, I've got it set 336 00:27:02.519 --> 00:27:08.200 up. You know, I told I emailed them to uh send the pickup 337 00:27:08.200 --> 00:27:11.519 truck out. It's here and out of the truck. Now. I was 338 00:27:11.559 --> 00:27:15.640 not able to take it out until the thirties of the April, just because 339 00:27:15.680 --> 00:27:19.920 of time constraints and just other situations that I had to work on. Get 340 00:27:21.440 --> 00:27:25.240 okay, listen, man, I appreciate that you have problems. You know, 341 00:27:25.319 --> 00:27:26.920 it's getting it, you know, like like I said, the logistical 342 00:27:26.960 --> 00:27:32.839 stuff right now, Jeff, fic Kimera transmission it's three oh three six nine 343 00:27:32.960 --> 00:27:36.960 three fourteen hundred or find your own expert. But I would go with Jeff, 344 00:27:37.440 --> 00:27:40.640 and I would I would, you know, especially since he's talked to 345 00:27:40.759 --> 00:27:45.240 us and I try to figure it out that way because I am convinced it's 346 00:27:45.279 --> 00:27:48.559 outside of that transmission. We can have a friendly bet, how about that? 347 00:27:49.839 --> 00:27:52.839 Three oh three seven one three eight two five five. By the way, 348 00:27:52.880 --> 00:27:57.200 in the house today we got Deputy Chopper and we have Deputy Marvel. 349 00:27:57.240 --> 00:28:03.279 Who else is there? That it Dollar? Okay, so we got Dollar, 350 00:28:03.880 --> 00:28:08.599 we got Chopper and we got Marvel. I feel sorry for her having 351 00:28:08.680 --> 00:28:14.039 to be with those two lugs. But anyway, I digress. We got 352 00:28:14.119 --> 00:28:15.640 Paul the waterman here. I got my own lug. Here, Paul the 353 00:28:15.759 --> 00:28:19.839 waterman for water. We have a quick question here. They want to know 354 00:28:21.799 --> 00:28:29.480 is there a system that takes care of everything like the hardness, the forever 355 00:28:29.720 --> 00:28:37.359 chemicals, the pharmaceuticals, and drinking water. God, what's the most economical 356 00:28:37.480 --> 00:28:41.000 to take care of all of those? So I do the whole house system. 357 00:28:41.640 --> 00:28:45.119 We call that the Matrix with the super duper Pooper scooper every right, 358 00:28:45.200 --> 00:28:48.920 everything including drinking water, well, drinking water is sil right right, the 359 00:28:48.960 --> 00:28:52.359 point of use versus house moss. That's the only way about the pharmaceaut So 360 00:28:52.839 --> 00:28:56.119 no matter what you add that. So what's the system that takes out everything 361 00:28:56.160 --> 00:29:03.599 else. That's the Matrix multimedia KATIF five activated carbon in resin. Now you're 362 00:29:03.720 --> 00:29:07.440 still gonna beat the hell out of competition on that all day long. Like, 363 00:29:07.559 --> 00:29:11.079 can you give me an idea of price range? Yeah, we're looking 364 00:29:11.160 --> 00:29:15.319 at for Martino listeners. I can do it for thirty nine to ninety five 365 00:29:15.440 --> 00:29:18.480 installed. And what would a comparable system cost with some of these other contract 366 00:29:18.559 --> 00:29:22.680 be honest, I know what it costs. Twelve grand. This morning I 367 00:29:22.799 --> 00:29:26.519 talked to a customer that called the three other companies were out. They quoted 368 00:29:26.559 --> 00:29:32.759 them twelve thous No twelve grand and then so add to that the water system 369 00:29:32.799 --> 00:29:37.160 at the kitchen verse osmosis. Right, so we're looking about fifty five hundred 370 00:29:37.160 --> 00:29:41.039 bucks for everything including drinking water, right, three oh three seven one three 371 00:29:41.079 --> 00:29:48.720 eight two five five that's Waterpros dot net. More coming up, Go with 372 00:29:48.839 --> 00:29:52.960 a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a 373 00:29:53.119 --> 00:30:00.400 cent until you're content. Time for an insurance check CP free no obligation in 374 00:30:00.440 --> 00:30:07.039 comparison call Compass insurance paying too much your coverage at dozens of insurance companies find 375 00:30:07.079 --> 00:30:10.359 out now three all three seven seven to one. Help You'll think you're his 376 00:30:10.559 --> 00:30:14.480 only customer when you choose Frank durand the real estate Man dot com to list 377 00:30:14.559 --> 00:30:18.960 your home with Remax Alliance three all three nine two zero sixteen twenty two. 378 00:30:19.880 --> 00:30:25.519 Hey, I'm Tom Martino, your troubleshooter. Don't forget eight eight eight heating 379 00:30:25.559 --> 00:30:27.960 dot com. That's the risk crease service fee twenty eight bucks. Service one 380 00:30:29.000 --> 00:30:30.720 item in your home includes a toilet if you need a fix, if it's 381 00:30:30.799 --> 00:30:33.960 leaking, running whatever, or just come and service it, or your water 382 00:30:34.039 --> 00:30:37.559 heater, whatever it is. And then your your panel box, your plumbing, 383 00:30:37.920 --> 00:30:42.799 heating, electric air, and then uh if anything else is needed uh 384 00:30:44.240 --> 00:30:47.920 you you get a basic service. If anything else is needed, they credit 385 00:30:47.960 --> 00:30:52.240 you the twenty eight bucks. That's eight eight eight heating dot com. Let 386 00:30:52.319 --> 00:30:56.079 me give you that number dependable people we've known for years three oh three seven 387 00:30:56.200 --> 00:31:03.480 seven zero two seven seven six. Hey, let's talk about Kasin again, 388 00:31:03.640 --> 00:31:08.960 or cousin, or however you want to say Kasin. I looked at a 389 00:31:10.119 --> 00:31:17.279 time machine. I looked back. So here's the problem. Exfinity in that 390 00:31:17.559 --> 00:31:22.599 year had three promotions. They had a gold promotion, a Platinum promotion, 391 00:31:23.359 --> 00:31:29.920 and a Diamond promotion. And I don't know which one call kicked in when, 392 00:31:30.400 --> 00:31:36.000 but the Gold promotion offered a one hundred dollars gift card for each phone. 393 00:31:36.640 --> 00:31:45.839 The Platinum promotion offered two hundred, and the diamond offered three hundred. 394 00:31:45.640 --> 00:31:51.200 But some limitations applied and all of that. Given all of this, I 395 00:31:51.440 --> 00:31:59.440 do not have enough information to fight for you to say that they definitely offered 396 00:31:59.480 --> 00:32:02.799 that to you, unless you know you had a copy of the conversation or 397 00:32:02.880 --> 00:32:07.880 something. It just says that you and usually you have to add a line, 398 00:32:08.799 --> 00:32:13.039 so it's not just substituting a phone, but adding a line. Did 399 00:32:13.119 --> 00:32:16.759 you add two new lines to Exfinity? No? There, I have to 400 00:32:16.880 --> 00:32:21.960 stay with my son. He did it because I'm not any proficiental do know 401 00:32:22.000 --> 00:32:25.160 what I'm asking is this, was this a brand new account with Exfinity? 402 00:32:27.079 --> 00:32:30.200 Yeah? Okay, Well if it's a brand new account, that means you 403 00:32:30.240 --> 00:32:36.640 had two new lines, two new phones. So depending on when you did 404 00:32:36.720 --> 00:32:42.519 it, you had one of these incentives. It could have been any one 405 00:32:42.599 --> 00:32:45.400 of them. I don't I don't know what to say. Man, there's 406 00:32:45.480 --> 00:32:50.839 no way I can go back and reconstruct that deal for you. I don't 407 00:32:50.880 --> 00:32:53.119 know. But what we can do is, I mean we can warn others 408 00:32:53.200 --> 00:32:58.519 though. You better start getting an app on your phone where you can record 409 00:32:58.599 --> 00:33:02.559 stuff or get every thing transmitted in writing before accepting. That's all I can 410 00:33:02.640 --> 00:33:07.079 say. And I'm sorry I can't help you directly. Oh no, no, 411 00:33:07.319 --> 00:33:08.720 thank you. I know you're a good right. No, but Kasin, 412 00:33:08.759 --> 00:33:13.200 thank you very much for calling it. It's it's a very good it's 413 00:33:13.359 --> 00:33:16.079 something very good to bring up. Okay. Now, I want to know, 414 00:33:17.000 --> 00:33:22.240 yes, to anybody who been started to do that, be careful because 415 00:33:22.279 --> 00:33:25.119 I'm not cheating, you know, Oh? Absolutely absolutely? Three oh three 416 00:33:25.240 --> 00:33:30.440 seven, one three eight two five five. Jeannette, What is happening with 417 00:33:30.599 --> 00:33:37.279 you? Jeannette? Yeah, I got a truck at Johnson's Auto Pleasant and 418 00:33:37.920 --> 00:33:42.559 twenty twenty brand new. Oh really, Okay? What kind of Silverado? 419 00:33:42.599 --> 00:33:46.519 Okay? Hey, yeah, Silverado Specialty truck is a rally sport supposed to 420 00:33:46.559 --> 00:33:52.000 be a rally sport truck seventy one with an R and T package. You 421 00:33:52.039 --> 00:33:54.759 couldn't see me walk around the front of it. It was three stack and 422 00:33:54.880 --> 00:34:00.319 it was brand new in twenty twenty. Yeah, it was had two hundred 423 00:34:00.319 --> 00:34:02.000 miles on it. I've been sitting. Okay, hold on a second, 424 00:34:02.039 --> 00:34:05.119 because we're running out of time, and I want to come back and take 425 00:34:05.160 --> 00:34:08.199 you on this. H I hope we can help you with it. Now. 426 00:34:10.079 --> 00:34:15.280 What is the problem? In a word, what's the problem? Bait 427 00:34:15.400 --> 00:34:17.679 and twitch? Uh? Oh? I hope you got what you thought you 428 00:34:17.760 --> 00:34:21.199 were getting. Hang on and we'll come and talk about that. I'm Tom 429 00:34:21.239 --> 00:34:23.760 Martinez three O three seven to one three talks seven one three eight two five 430 00:34:23.920 --> 00:34:31.239 five. Go with a sure thing Denver's Best Roofer Excel Roofing dot com. 431 00:34:31.440 --> 00:34:38.519 You don't pay a cent until you're contenth time for an insurance check up free 432 00:34:38.639 --> 00:34:45.239 no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance 433 00:34:45.280 --> 00:34:49.000 companies find out now three oh three seven seven to one help. You'll think 434 00:34:49.039 --> 00:34:52.840 you're his only customer when you choose Frank durand the real estate Man dot com 435 00:34:52.119 --> 00:34:57.760 to list your home with Remax Alliance three oh three nine two zero sixteen twenty 436 00:34:57.800 --> 00:35:12.039 two. Ripped up in needed by so you don't have come. Run in 437 00:35:12.280 --> 00:35:17.480 just as fast as we can. Shooter's gonna help. Come man. This 438 00:35:19.159 --> 00:35:24.840 is the Troubleshooter Show. No Tom Martino. Welcome to the show. I'm 439 00:35:25.000 --> 00:35:30.039 Tom Martino, your troubleshooter three ozho three seven one three. Talk is the 440 00:35:30.119 --> 00:35:34.360 number our three oh three Martino three oh three six two seven eight four sixty 441 00:35:34.400 --> 00:35:37.320 six call with any and all problems. We've had some interesting problems today that 442 00:35:37.440 --> 00:35:40.760 can teach us all lessons. By the way, Paul the Waterman's with us. 443 00:35:40.800 --> 00:35:45.119 That's Waterpros dot net, the best water system's lowest prices. Plus, 444 00:35:45.840 --> 00:35:47.800 I can't help but tell you about Denver Regen. If you want to lose 445 00:35:47.840 --> 00:35:51.320 weight, you can do it for two hundred and fifty bucks a month Denver 446 00:35:51.400 --> 00:35:54.519 Regen dot com. That's Semiglue Tide believe it or not, no shortage compounded 447 00:35:54.639 --> 00:36:01.599 form sent to your door with injection supplies and also Doctor Consultations, Denver Regen 448 00:36:02.599 --> 00:36:08.119 dot com. So some of the calls, well, one thing, we 449 00:36:08.320 --> 00:36:14.800 need to talk about this idea of waiting when you have a problem. This 450 00:36:14.960 --> 00:36:17.159 one guy that had a rebuild transmission in Mark, Well, no, that 451 00:36:17.440 --> 00:36:21.639 he didn't wait. I'm sorry, that's the wrong one. The guy that 452 00:36:21.760 --> 00:36:24.840 went to Caliber Collision in twenty nineteen, now think about that twenty twenty one, 453 00:36:24.960 --> 00:36:28.880 twenty two, twenty three, twenty four, five years ago. Five 454 00:36:29.159 --> 00:36:34.400 years ago, he said the Bondo cracked. First of all, you should 455 00:36:34.400 --> 00:36:37.440 have never settled for Bondo when he did a quarter panel. The other insurance 456 00:36:37.559 --> 00:36:39.920 was paying for it. They cheaped out, but he was upset with it. 457 00:36:40.039 --> 00:36:45.280 He said it happened right after the repair, like a year later or 458 00:36:45.320 --> 00:36:50.679 within a year, but they never fixed it. Now I understand he just 459 00:36:50.800 --> 00:36:52.199 found out about the show. So he says, I'm going to call that 460 00:36:52.360 --> 00:36:57.800 guy. That's great. I understand that. But after five years, there's 461 00:36:57.840 --> 00:37:02.440 nothing you can do. The more there's statutes of limitation on fraud, breach 462 00:37:02.480 --> 00:37:08.280 of contract. All of that suffice it to say, there's nothing we can 463 00:37:08.320 --> 00:37:14.280 do. He needs to just get it fixed the right way. Now, 464 00:37:14.480 --> 00:37:22.519 this guy ordered a transmission and both of them started the transmission started slipping where 465 00:37:22.519 --> 00:37:29.159 it won't try now, our expert Jeff Fike Kimbra transmissiys, that's two coincidental. 466 00:37:29.199 --> 00:37:34.159 I said it too, meaning that something's got to be in common with 467 00:37:34.280 --> 00:37:37.880 both of those transmissions where it happened. The first one took a while to 468 00:37:37.960 --> 00:37:40.639 happen, and then once the problem developed with the truck, the second one 469 00:37:40.719 --> 00:37:45.559 happened much sooner. The slippage Jeff said, it could be a stuck valve 470 00:37:45.679 --> 00:37:52.400 or something pinched line, something in between, but probably not both transmissions doing 471 00:37:52.480 --> 00:37:57.159 the same exact thing. I mean. And this is from a good rebuilder. 472 00:37:58.440 --> 00:38:02.760 Now we're talking to Jeannette. I bought a twenty twenty Chevy Rally Sport 473 00:38:05.719 --> 00:38:13.119 at Johnson's Auto Plaza. She bought it new and what's the problem. Well, 474 00:38:14.440 --> 00:38:19.880 as I was taking it in to get serviced, and I started noticing 475 00:38:20.280 --> 00:38:27.239 changes with the truck. What does that mean? What does that mean? 476 00:38:29.159 --> 00:38:32.719 It started riding driving rougher. This truck was like, drove like a cadillag 477 00:38:34.519 --> 00:38:39.159 and then it started driving like a PETSI can and now wait, it started 478 00:38:39.280 --> 00:38:49.519 driving rough after it went in for service. Yes, after which service I 479 00:38:49.800 --> 00:38:53.400 wanted to get it torched. I went in to get it tort down. 480 00:38:54.000 --> 00:39:00.000 I went in because mean the transmission was slipping. I'm so hold on that 481 00:39:00.079 --> 00:39:07.079 it needed to be torn down. You took it in originally because the transmission 482 00:39:07.199 --> 00:39:14.119 was slipping. Yes, okay, got it and that was under warranty. 483 00:39:15.480 --> 00:39:20.559 Yes, but they said there was nothing wrong. I would bring it in 484 00:39:20.760 --> 00:39:25.599 because of a noise, and they said they didn't find anything at all. 485 00:39:27.519 --> 00:39:30.559 My truck got lower. You couldn't see me walk around the truck. The 486 00:39:30.719 --> 00:39:35.199 nose of it was at the top of my head. And now I can 487 00:39:35.440 --> 00:39:37.079 wash the top of it. No, wait a minute, and you're telling 488 00:39:37.199 --> 00:39:42.800 me when you went in and you took your truck in, they didn't find 489 00:39:42.920 --> 00:39:47.559 anything. But the appearance of your truck changed. No, But the truck 490 00:39:47.639 --> 00:39:53.639 body itself was fine. I didn't think to look underneath. I just noticed. 491 00:39:54.480 --> 00:39:59.840 I started looking at old pictures. But when I got the truck and 492 00:40:00.079 --> 00:40:04.960 the leaf springs, there were three to four now and everything was rhino blasted 493 00:40:05.039 --> 00:40:09.440 underneath, and I thought it didn't look right. So what are you getting 494 00:40:09.480 --> 00:40:14.840 at, Janette? Are you getting at? They switched your truck. They 495 00:40:14.920 --> 00:40:17.800 switched some significant parts out or switched the truck itself. I don't know how 496 00:40:17.880 --> 00:40:22.880 they did it? Well, I don't. I No one would be insane 497 00:40:22.000 --> 00:40:25.559 enough to do that. Do you have a VIN number in three or four 498 00:40:25.800 --> 00:40:31.519 or five places? Have you checked your VIN numbers? Yes? I have? 499 00:40:32.000 --> 00:40:37.519 It's that the no. No, okay, let's take one thing at 500 00:40:37.519 --> 00:40:39.920 a time everything I've had, Jeanette, One thing at a time. Do 501 00:40:40.039 --> 00:40:45.599 you have yep? Do you have the same VIN numbers? Yes? I 502 00:40:45.679 --> 00:40:49.159 do. Okay, So they didn't switch out the truck. So what did 503 00:40:49.239 --> 00:40:52.559 they do? What? What is exactly? Did they take out leaf springs? 504 00:40:53.400 --> 00:40:59.480 They were taking it down to stock and replacing other parts with used parts. 505 00:41:00.440 --> 00:41:05.400 Why would they do that? I don't know. So you're saying they 506 00:41:05.519 --> 00:41:09.960 did something to your truck that changed the entire nature of how it drives and 507 00:41:10.119 --> 00:41:19.039 the suspension. Yes, how the hell would we ever verify that? I 508 00:41:19.159 --> 00:41:22.960 got the tires rotated. I want to get the tires rotated at Peerless And 509 00:41:22.000 --> 00:41:25.159 they said they wouldn't put tires on it because it was to a vehicle over 510 00:41:25.239 --> 00:41:30.079 two hundred thousand miles and wait, wait, wait, curving, They said 511 00:41:30.119 --> 00:41:36.440 that your vehicle looks like it has two hundred thousand miles on it. Yep, 512 00:41:36.559 --> 00:41:39.519 the tire the yeah, when I wanted to get the tires rotated? 513 00:41:40.360 --> 00:41:44.880 What wait wait wait did they say what did they say? Looked like it 514 00:41:45.000 --> 00:41:52.519 had two hundred thousand miles on it. I don't know where the tire goes 515 00:41:52.519 --> 00:41:54.400 on, where the bolts come out, where you slide the tire on the 516 00:41:54.480 --> 00:42:00.159 calipers and everything. Yeah, but but exact, Jennette, I need you 517 00:42:00.199 --> 00:42:04.719 to help me understand. What are you thinking? They changed out your wheel 518 00:42:04.840 --> 00:42:12.880 hubs, They changed out a great deal underneath. Yeah, yep. Did 519 00:42:12.960 --> 00:42:16.440 anyone else ever service that truck since you've had it? And you mentioned rhino 520 00:42:16.880 --> 00:42:22.400 rhino coding? Did you have rhino coating on it before? Yes? And 521 00:42:22.480 --> 00:42:28.360 a skid plate and that's not there either, and it's all rusted and they 522 00:42:28.440 --> 00:42:34.559 switched out a good part. How long did they have your truck? One 523 00:42:34.639 --> 00:42:37.840 time for three days, one time for two days. And I found a 524 00:42:37.920 --> 00:42:43.320 GPS on my truck as well? Wait, you a GPS meaning you never 525 00:42:43.440 --> 00:42:49.840 had a GPS? Correct? When you bring this up to the dealer, 526 00:42:49.960 --> 00:42:53.119 what do they say? They think you're crazy? Right? No? He 527 00:42:53.239 --> 00:42:59.599 said, Well the salesperson asked me. He said, it's being taken down 528 00:42:59.639 --> 00:43:01.159 the stock, isn't it? I said, yeah, I guess that's what 529 00:43:01.239 --> 00:43:06.280 they're doing. Well, you mean it wasn't when you bought it brand new, 530 00:43:07.400 --> 00:43:14.599 it was stock right as an R and T package that had a high 531 00:43:14.639 --> 00:43:20.320 performance of goass. Okay, okay, So do you have hold on? 532 00:43:20.800 --> 00:43:27.480 Do you have the original Maroni sticker? Yes? Does it show those performance 533 00:43:27.599 --> 00:43:32.000 parts? Yep? Okay, that's good. Can you do me a favor 534 00:43:34.119 --> 00:43:37.880 yep. I want you to take a picture or a photo copy or some 535 00:43:38.199 --> 00:43:44.559 kind of copy of that Maroni sticker. Then I want you to make a 536 00:43:44.719 --> 00:43:50.440 note of everything that was taken off. You actually have the Maroni sticker from 537 00:43:50.480 --> 00:43:54.800 when you bought it, so that proves that stuff was on there. And 538 00:43:55.079 --> 00:44:01.760 I want you to highlight for me whatever is no longer there. I've done 539 00:44:01.760 --> 00:44:07.599 all that. Can you send that to me? Can you send that to 540 00:44:07.760 --> 00:44:13.440 me? When did this happen? This has happened over a period of the 541 00:44:13.480 --> 00:44:15.800 past year and a half. Wait a minute, because I mean they take 542 00:44:15.920 --> 00:44:20.119 off stuff a little at it. Wait wait, wait, they take stuff 543 00:44:20.199 --> 00:44:23.760 off a little at a time. I'm not certain. I don't know if 544 00:44:23.800 --> 00:44:32.599 it's when I just Jeanette, why would you keep going back there? Because 545 00:44:32.599 --> 00:44:37.679 I had to argue with them. Jeanette, I don't under I'm going to 546 00:44:37.719 --> 00:44:43.519 ask another question. I'm going to ask another question, and I promise you're 547 00:44:43.559 --> 00:44:46.280 going to be upset with me, but I don't mean it to upset you. 548 00:44:47.920 --> 00:44:55.760 Okay. Have you had other weird things happening in your life? Yeah? 549 00:44:55.760 --> 00:45:00.519 I suppose so. Okay, now, Jeanette, I'm asking this hold 550 00:45:00.599 --> 00:45:05.320 on. I'm trying to figure out if there's something bigger going on here, 551 00:45:05.480 --> 00:45:08.800 maybe with that has nothing to do with the car dealer. Maybe someone else 552 00:45:08.880 --> 00:45:15.880 is doing What other weird things have been going on my son's car the same 553 00:45:16.000 --> 00:45:22.800 thing. It's it's totally different. It's not an SXT. So your son's 554 00:45:22.880 --> 00:45:27.400 car has been switched out to Yeah, and I bought that at Johnson's as 555 00:45:27.440 --> 00:45:32.840 well. All right, what else? What else? Things missing from my 556 00:45:32.920 --> 00:45:37.000 house and things like? Okay, hey, Jeanette, do me a favor. 557 00:45:37.079 --> 00:45:40.960 Send me that sticker. Okay, send me that Maroni sticker. Kachina, 558 00:45:42.039 --> 00:45:45.719 could you get her the information on how to get that to us three 559 00:45:45.800 --> 00:45:49.639 oh three seven and let me know when she's off three oh three seven to 560 00:45:49.639 --> 00:45:54.760 one three eight two five five. I'll have a comment on that. Coming 561 00:45:54.880 --> 00:46:04.920 back. I'm Tom Martine. Go with a sure thing Denver's best roofer Excel 562 00:46:05.039 --> 00:46:10.760 Roofing dot com. You don't pay a cent until you're content. Time for 563 00:46:10.840 --> 00:46:15.960 an insurance check up free, no obligation comparison call Compass Insurance paying too much 564 00:46:16.119 --> 00:46:21.400 your coverage at dozens of insurance companies find out now three all three seven seven 565 00:46:21.440 --> 00:46:23.840 to one. Help. You'll think you're his only customer when you choose Frank 566 00:46:23.920 --> 00:46:29.440 durand the real estate Man dot com to list your home with Remax Alliance three 567 00:46:29.519 --> 00:46:37.559 oh three nine two zero sixteen twenty two. Hi Tom Martino, you're troubleshooter 568 00:46:38.079 --> 00:46:45.119 Trio three seven one three talks seven one three A two five five. Probid 569 00:46:45.280 --> 00:46:49.639 Energy dot Com. Remember that for solar Probid Energy dot Com. We talk 570 00:46:49.679 --> 00:46:52.960 a lot about solar and this show. They're good people. They're doing commercial 571 00:46:52.039 --> 00:46:57.239 systems and getting them paid seventy five eighty percent of it with grants and special 572 00:46:57.320 --> 00:47:02.360 financing. That's probid Energy dot Com. Also residential. Hey, oh, 573 00:47:02.519 --> 00:47:09.960 we just had someone drop off. I wanted to talk about the issue with 574 00:47:10.119 --> 00:47:14.599 this truck, and I think you guys know where I'm going with it. 575 00:47:14.719 --> 00:47:22.840 Right when she started talking about her truck, changing the appearance and all that, 576 00:47:23.159 --> 00:47:25.880 and then she said, it's happening to her sons. She at least 577 00:47:25.920 --> 00:47:30.440 she admitted that to me, right, because maybe she knew where I was 578 00:47:30.480 --> 00:47:32.559 going. Maybe she didn't. Then she said, weird things with things missing 579 00:47:32.639 --> 00:47:39.000 from our house. Now you know, I've done enough study. I don't 580 00:47:39.000 --> 00:47:43.519 know why, but I guess all my years on the air of talking with 581 00:47:43.639 --> 00:47:49.559 people, I've done my good share of talking to people where I kind of 582 00:47:49.800 --> 00:47:57.400 I can identify certain anomalies. One of them is paranoid schizophrenia or a depression 583 00:47:57.480 --> 00:48:05.400 that causes a trust. But it all centers around a paranoia. And those 584 00:48:05.440 --> 00:48:07.119 who have listened to me for many, many years knows this. I mean, 585 00:48:07.760 --> 00:48:10.880 we could have in a way. No one wants to make fun of 586 00:48:10.920 --> 00:48:15.039 somebody like this, right, Some of the stories get very, very wild. 587 00:48:15.440 --> 00:48:20.039 Over the years, I've sent Mark out on stories where and by the 588 00:48:20.079 --> 00:48:23.119 way Mark and Suzanne are working today, we are we have many businesses, 589 00:48:23.159 --> 00:48:27.119 and I just need to tell people that, so they wonder where they are. 590 00:48:27.199 --> 00:48:30.719 They think they're always on vacation and but anyway, so Mark has gone 591 00:48:30.760 --> 00:48:37.039 out on a number of these and inevitably he'll come back and say it's one 592 00:48:37.079 --> 00:48:43.519 of those, and then we nod it's someone who is suffering from some kind 593 00:48:43.599 --> 00:48:50.039 of mental illness. Now that doesn't mean that the companies they deal with are 594 00:48:50.079 --> 00:48:54.199 one hundred percent perfect. But many times, when problems start going wrong, 595 00:48:55.440 --> 00:49:00.360 or when excuse me, when problems happen and things go wrong, what happens 596 00:49:00.519 --> 00:49:07.039 is people start piecing that together and then imagining even more, and they take 597 00:49:07.119 --> 00:49:15.840 it personally. So there are all kinds of people we come against that this 598 00:49:15.039 --> 00:49:21.440 happens to. And the reason I mention this, you could end up chasing 599 00:49:21.559 --> 00:49:28.800 your tail if this ever happens to one of your loved ones. And here's 600 00:49:28.920 --> 00:49:37.239 the most phenomenal thing in the world about these people. They can convince people, 601 00:49:37.199 --> 00:49:42.400 I swear to God, they can convince them that they are one hundred 602 00:49:42.400 --> 00:49:51.199 percent on track. I know a woman, she's perfect in every way except 603 00:49:52.320 --> 00:49:57.880 had an illusion, or I call it an illusion, that someone came in. 604 00:49:58.440 --> 00:50:02.119 This is just one of many examples I have over the years and selectively 605 00:50:02.239 --> 00:50:07.559 took a few items from a jewelry box, not all her jewelry, not 606 00:50:07.679 --> 00:50:10.840 her money, not her artwork, not her cash, nothing else, nothing, 607 00:50:12.320 --> 00:50:16.079 just selectively took a few items out of a jewelry box. And they 608 00:50:16.199 --> 00:50:20.199 did it over a period of time. So they'd come in one night and 609 00:50:20.320 --> 00:50:22.519 take one thing, come in the next night, take something else to come 610 00:50:22.599 --> 00:50:27.199 in the next night. Now, when you try to reason with people and 611 00:50:27.280 --> 00:50:30.800 say well, why would they do that, they always have reasoning. Well, 612 00:50:30.880 --> 00:50:32.800 they don't want to be caught. They thought they would do this, 613 00:50:34.400 --> 00:50:36.719 and we know this. We know a real thief is going to come in 614 00:50:37.079 --> 00:50:39.840 and take out a big sack, maybe have that mask on like we see 615 00:50:39.880 --> 00:50:44.320 in the cartoons, and they're going to just start heaping things into a bag 616 00:50:44.440 --> 00:50:46.360 and leaving. And they and she said, well, he wouldn't do that 617 00:50:46.440 --> 00:50:50.880 because it'd wake me up. So you're saying, he comes in when you're 618 00:50:51.000 --> 00:50:54.800 asleep, takes all that time and effort to come in when you're asleep, 619 00:50:54.880 --> 00:50:59.840 even though you leave the house much of the time, but he waits until 620 00:50:59.840 --> 00:51:04.440 you asleep, comes in while you're asleep, and then takes things selectively instead 621 00:51:04.480 --> 00:51:07.440 of once he gets in there and he doesn't wake you up, why not 622 00:51:07.760 --> 00:51:13.079 just use that opportunity to take everything because you're sleeping. Why take a chance 623 00:51:13.159 --> 00:51:16.719 that he can do that three or four nights in a row, Now you 624 00:51:16.760 --> 00:51:22.039 would think that normally this people would just discount this and say she either misplaced 625 00:51:22.079 --> 00:51:28.360 it or whatever, or she's imagining it whatever. But you would be shocked 626 00:51:28.400 --> 00:51:34.480 at how many people this person got to believe her. You'd be shocked saying, 627 00:51:34.559 --> 00:51:37.079 well, I think this did it. I think the neighbor did. 628 00:51:37.159 --> 00:51:39.880 I think that that so and so did it. I think there's somebody or 629 00:51:39.960 --> 00:51:45.800 a landscape or whatever. Now that's just one example. We have had so 630 00:51:46.000 --> 00:51:51.039 many people over the years, and I'll tell you why. Because they're listening 631 00:51:51.119 --> 00:51:53.239 to the show and they figure, oh, this guy, this guy cares 632 00:51:53.280 --> 00:51:55.880 about people. He's gonna help, he's gonna kick some ass, he's gonna 633 00:51:55.920 --> 00:52:00.679 find out who's really doing this. I'm gonna show everyone and you know, 634 00:52:00.880 --> 00:52:06.360 this is really what's happening. And they call me. I'm neutral to them. 635 00:52:06.679 --> 00:52:10.039 I'm not dangerous. I don't think they're crazy. I don't think you 636 00:52:10.119 --> 00:52:14.880 know, I'm not their relative. I'm not and especially I'm not taking part 637 00:52:14.920 --> 00:52:22.320 in it, according to them. So that's what happens. Now, Julia, 638 00:52:22.639 --> 00:52:30.280 what's going on? Hi? Julia Supers in the self checkout. Yeah, 639 00:52:30.480 --> 00:52:35.360 I was done checking out and then it told me I needed a service. 640 00:52:35.519 --> 00:52:38.480 So I'm thinking, Okay, I didn't do anything. But the gal 641 00:52:38.639 --> 00:52:43.840 comes over and what happens is they have a new camera setup now, and 642 00:52:44.039 --> 00:52:49.400 my purse was wide open, sitting in my basket, and the camera showed 643 00:52:49.440 --> 00:52:53.960 a picture of it on the screen, the checkout screen for everybody to see 644 00:52:54.000 --> 00:52:58.519 what's in my purse, and she had to come over and look in it 645 00:52:58.719 --> 00:53:04.440 and make sure that it was a goods or something. And I'm thinking that's 646 00:53:04.519 --> 00:53:09.280 kind of wrong, you know what, though in a way I know exactly 647 00:53:09.360 --> 00:53:15.159 what you're saying. In another way, I feel so badly for these stores. 648 00:53:15.199 --> 00:53:20.559 I mean, there is so much thievery and shoplifting going on. So 649 00:53:21.519 --> 00:53:27.320 this camera is trained in such a way that it's looking just for purses or 650 00:53:27.360 --> 00:53:30.280 do you think it's just trained on the cart? No, I think it's 651 00:53:30.320 --> 00:53:34.480 trained on the cart. In My purse happen to be there wide open because 652 00:53:34.480 --> 00:53:37.079 I had taken my walla. But you know, I have a concealed carry. 653 00:53:37.079 --> 00:53:39.280 If I had my gun in there or something, what are they going 654 00:53:39.360 --> 00:53:44.119 to do if somebody monitoring that, or they would have called police, probably 655 00:53:44.199 --> 00:53:47.239 thinking you're a weirdo. I can see both sides of that, but I 656 00:53:47.360 --> 00:53:51.679 just want people to know that that's a new system in my king supers. 657 00:53:51.719 --> 00:53:55.639 Now, so listen, let me ask you something. That your purse was 658 00:53:55.719 --> 00:54:00.280 wide open. They could see that you didn't put anything in it. Why 659 00:54:00.320 --> 00:54:02.679 did they have to look at your purse? Oh no, they had to 660 00:54:02.760 --> 00:54:07.159 look at it on the screen where you check out. But she didn't go 661 00:54:07.280 --> 00:54:09.199 through your purse, did she No, she did not go through. That 662 00:54:09.320 --> 00:54:13.559 would be an illegal search. Yeah, okay, good, Oh good, 663 00:54:13.920 --> 00:54:15.199 she said, Oh, it's just your purse. She said, it's a 664 00:54:15.280 --> 00:54:20.000 new camera system we have and it looks oh I see. So so it 665 00:54:20.199 --> 00:54:24.760 triggered them to look further because they saw an open purse. Well, they 666 00:54:24.800 --> 00:54:29.480 saw something in the cart. Yeah, and they don't want let me get 667 00:54:29.519 --> 00:54:31.159 this straight, Julie, because I don't understand, they don't want to see 668 00:54:31.239 --> 00:54:37.360 anything in the cart until after you're done. Yeah, once you check out. 669 00:54:37.400 --> 00:54:38.800 If there's still something in your cart, no matter what it is, 670 00:54:39.000 --> 00:54:43.920 oh I get it after you check out. They want to make sure. 671 00:54:44.039 --> 00:54:47.159 Okay, all right, getting this? Well, who knows what kind of 672 00:54:47.280 --> 00:54:52.000 algorithms they have right now. I mean that's kind of weird, but yeah, 673 00:54:52.679 --> 00:54:55.119 it's just something for people to know. If you have something like that 674 00:54:55.239 --> 00:55:00.239 in your purse you know your can still carry or something you know you such 675 00:55:00.280 --> 00:55:02.519 a purser or don't take it in. Let me ask you something. You 676 00:55:02.639 --> 00:55:07.039 have a concealed carry, right, I do? I do? How long 677 00:55:07.079 --> 00:55:13.639 have you had it? Uh? Four years? And I'm just curious more 678 00:55:13.719 --> 00:55:15.960 than anything when I talk to people every day, what was the reason you 679 00:55:16.079 --> 00:55:21.119 got it? You know, because I'm getting older and I take mine in 680 00:55:21.199 --> 00:55:23.400 the carnal if I go out of town. I don't carry it around town. 681 00:55:25.239 --> 00:55:29.199 It's only for if I go out of town because I go by myself 682 00:55:29.239 --> 00:55:34.079 a lot. Yeah, so's and you know the way I understand it. 683 00:55:34.440 --> 00:55:38.239 And I don't mean you probably took the classes, but I heard that even 684 00:55:38.360 --> 00:55:43.599 with a concealed carry, there are certain places you're not allowed to take the 685 00:55:43.679 --> 00:55:46.480 gun, right if they have a policy against it, Like you can't go 686 00:55:46.599 --> 00:55:52.599 into a school with a concealed carry right, No federal building, no banks, 687 00:55:52.840 --> 00:55:58.760 yes okay, so yeah, so okay? And schools, federal buildings, 688 00:55:58.840 --> 00:56:05.280 banks. What about if a store or a private company says no firearms, 689 00:56:06.280 --> 00:56:08.519 then you don't take it in and it'll be posted on the door somewhere 690 00:56:08.559 --> 00:56:14.639 before you go in the facility and you honor all of those requests. Yes, 691 00:56:15.840 --> 00:56:17.840 okay, I was always curious about that. What if you go to 692 00:56:17.920 --> 00:56:28.360 another state, Well, Wyoming's pretty wide open. I know in Alaska they're 693 00:56:28.400 --> 00:56:32.599 wide open too. But if you should pass a policeman you know, or 694 00:56:32.679 --> 00:56:38.280 whatever, you signal to them that you've got a gun in your in your 695 00:56:38.639 --> 00:56:43.800 on your person. It's mandatory. So if you walk, wait, wait, 696 00:56:44.000 --> 00:56:46.440 if you if you come across a law enforcement or just see one, 697 00:56:47.840 --> 00:56:51.920 if you well, no, we walked into a store. My brother had 698 00:56:52.000 --> 00:56:55.000 his consiled carry on and a sheriff walked by and he pointed to him and 699 00:56:55.440 --> 00:56:59.440 then pointed to his gun. So the guy knew he had a concealed carry 700 00:57:00.079 --> 00:57:04.360 because up in Alaska, lots of times private people have to help them out 701 00:57:04.480 --> 00:57:07.400 because it's such a wide open area, you know, for them to cover. 702 00:57:09.119 --> 00:57:14.679 Wow. Okay, thank you Julia for all that information. Deputy Chopper. 703 00:57:14.920 --> 00:57:21.719 Were you going to say states that border Colorado will maybe honor Colorado's CCW 704 00:57:22.800 --> 00:57:28.039 and that's about as good as it gets. Did you keep your CCW? 705 00:57:29.320 --> 00:57:34.480 I have a federal retired one. Yes, So is that different when you're 706 00:57:34.519 --> 00:57:38.679 a cop. Yeah, it's good in all the States. New York may 707 00:57:38.800 --> 00:57:45.320 give you some trouble with it, but it's legal. You can't travel with 708 00:57:45.480 --> 00:57:47.920 it, like on a plane, obviously if you go through the procedures. 709 00:57:49.079 --> 00:57:52.079 Yes, you can not on the plane. You could put in your luggage. 710 00:57:52.000 --> 00:57:58.440 Okay, Okay, So what about regular police officers? Obviously, when 711 00:57:58.440 --> 00:58:02.239 they're on duty, transporting or doing something. Are they allowed to bring firearms 712 00:58:02.280 --> 00:58:07.280 on a plane if they're going to maybe transport a prisoner? Yes, But 713 00:58:07.639 --> 00:58:13.639 otherwise Noah has to go in the luggage. Okay. Thanks? Three oh 714 00:58:13.719 --> 00:58:22.639 three seven one three talks seven one three eight two five five. Go with 715 00:58:22.719 --> 00:58:25.880 a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a 716 00:58:27.000 --> 00:58:32.599 cent until you're content. Time for an insurance check up, free, no 717 00:58:32.719 --> 00:58:38.599 obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies 718 00:58:38.719 --> 00:58:42.920 find out now three oh three seven to seven to one help. You'll think 719 00:58:42.960 --> 00:58:45.760 you're his only customer when you choose Frank durand the real estate Man dot com 720 00:58:46.000 --> 00:58:51.639 to list your home with Remax Alliance three oh three nine two zero sixteen twenty 721 00:58:51.719 --> 00:59:01.880 two times. Tom Martinez here three oh three seven one three talk three oh 722 00:59:01.920 --> 00:59:06.159 three seven one three, eight, two five five. Welcome to the show. 723 00:59:06.199 --> 00:59:08.400 Paula Waterman's with us. Don't forget that, and we got a lot 724 00:59:08.480 --> 00:59:10.920 to talk about with that. And I want to talk to Mike now about 725 00:59:10.960 --> 00:59:16.360 concealed Carrie. Question he has. Maybe Chopper can answer that ex cop or 726 00:59:16.440 --> 00:59:22.880 former cop. Go ahead, Mike, Hi, Tom, I wanted to 727 00:59:22.960 --> 00:59:25.760 give you some better information about concealed Carrie. Oh, okay, go ahead. 728 00:59:25.880 --> 00:59:32.000 Go to a website called Usconcealedcarry dot Com. It will show you a 729 00:59:32.199 --> 00:59:42.159 map called the Concealed Carry Reciprocity Map and gun lows and basically a Colorado permit 730 00:59:42.440 --> 00:59:46.639 is good for probably four fists of the United States, except for the West 731 00:59:46.719 --> 00:59:52.039 coast Minnesota, Illinois, New York, and the states around New York. 732 00:59:54.039 --> 01:00:00.760 Okay. And as far as a business having a sign up you know, 733 01:00:00.760 --> 01:00:08.599 no weapons, I ignore those because if I'm caught with my weapon in their 734 01:00:08.679 --> 01:00:14.639 business, it's nothing more than a trespass ticket saying don't come back here, 735 01:00:16.000 --> 01:00:22.800 okay, and my right to self defense trumps their sign Tom. Okay, 736 01:00:24.079 --> 01:00:34.519 so how long have you been carrying? Eight years? Okay? You know 737 01:00:36.440 --> 01:00:43.119 what was what precipitated it? For you. I used to work at public 738 01:00:43.199 --> 01:00:52.960 safety and as a public servant without a weapon on duty, I have taken 739 01:00:52.199 --> 01:01:02.079 so many illegal firearms off of convicted felons that it taught me to go get 740 01:01:02.119 --> 01:01:08.519 my permit. You know what always fascinated me is where they advertise this is 741 01:01:08.559 --> 01:01:14.840 a no gun zone or gun free zone, as if they as if they 742 01:01:15.000 --> 01:01:19.920 feel that's going to make them safe. I've always been fascinated by that, 743 01:01:20.199 --> 01:01:22.920 Like, even if it is gun free, don't you when you announce that, 744 01:01:23.519 --> 01:01:30.480 you're saying to a criminal, come and get us exactly? I mean. 745 01:01:30.760 --> 01:01:34.519 I've often found it for someone to go through the trouble and time to 746 01:01:34.760 --> 01:01:39.400 legally possess a firearm and carry it, they would, in my opinion, 747 01:01:39.559 --> 01:01:45.119 be the least problem and the biggest. It's not all the people with concealed 748 01:01:45.199 --> 01:01:51.400 carries walking in and out of buildings that you have to worry about. It's 749 01:01:51.480 --> 01:01:55.639 all the people that are breaking laws, and I often found it fascinating. 750 01:01:57.039 --> 01:02:02.320 In fact, I also found it fascinating that the crime rate, the true 751 01:02:02.480 --> 01:02:08.480 crime rates among those who legally possess a firearm, are next to nothing. 752 01:02:12.360 --> 01:02:16.800 And despite all the hype about oh, just call the police, the situation 753 01:02:16.960 --> 01:02:21.960 is going to be over by the time you get off the phone with their 754 01:02:22.079 --> 01:02:27.320 dispatcher. The always I think that guy with the gun is a good guy 755 01:02:27.400 --> 01:02:31.480 with a gun period. Now Now i think to the defense of people who 756 01:02:31.559 --> 01:02:37.320 are upset or don't want concealed carries, I'm thinking, here's what I'm thinking, 757 01:02:37.719 --> 01:02:43.760 that perhaps they feel they will be misused in time of crisis or instead 758 01:02:43.800 --> 01:02:46.800 of just you know, walking away. Who knows. I'm just I'm saying 759 01:02:46.880 --> 01:02:52.679 the stats don't show that, but I'm positive that's probably why they feel they're 760 01:02:52.760 --> 01:02:55.840 bad things to have. But I don't want to you know, it's it's 761 01:02:55.880 --> 01:03:00.039 a tough discussion to get into. It's really tough to get into because there 762 01:03:00.119 --> 01:03:07.840 are so many people who just believe that, you know, no guns, 763 01:03:07.920 --> 01:03:12.000 no guns, no guns, and advertise no guns and we'll all be safer 764 01:03:12.079 --> 01:03:15.280 for it. And I'm not. You know, I know that there are 765 01:03:15.519 --> 01:03:21.519 nuts out there, but I have never understood why everyone is a nut or 766 01:03:21.639 --> 01:03:25.679 everyone you know, why do we assume that even the criminals are going to 767 01:03:25.800 --> 01:03:30.360 follow any of the laws. It's this flies in the face of logic to 768 01:03:30.480 --> 01:03:36.920 me. Tom Anyway, question for Mike, I don't know if he's still 769 01:03:37.000 --> 01:03:43.360 on there. Yes, Mike, would you agree if you are carrying a 770 01:03:43.480 --> 01:03:49.079 concealed weapon properly, then no one will know if you're violating that store sign 771 01:03:49.239 --> 01:03:58.519 or anything. Absolutely. I carry a subcompact ten round semi automatic and nobody 772 01:03:58.800 --> 01:04:03.559 knows it's there. I didn't have my hand in the pocket of my zippered 773 01:04:03.599 --> 01:04:10.599 hoodie and be able to shoot through that pocket and take care of a situation. 774 01:04:11.360 --> 01:04:15.760 Well, I hope you never had to. No, not yet. 775 01:04:16.440 --> 01:04:21.519 Okay, And let me ask you something. Having that does it make you 776 01:04:21.920 --> 01:04:25.880 want to does it give you an itchy finger? I mean, this is 777 01:04:25.960 --> 01:04:30.159 what people think. This is what their fear is. Yeah. No, 778 01:04:30.320 --> 01:04:34.239 I'll tell you what, Tom, It's the exact opposite. But you do 779 01:04:34.559 --> 01:04:40.599 know that's what people think, right, Oh, absolutely, because they're uninformed 780 01:04:41.159 --> 01:04:44.639 and they're the ones that are going to be the victims because they don't have 781 01:04:44.880 --> 01:04:55.599 enough courage to carry and information and education to carry. I hope I never 782 01:04:55.840 --> 01:05:00.320 have to pull this weapon because I'm going to spend the rest of the day 783 01:05:00.400 --> 01:05:04.719 with the cops, fill it out reports, and if I do have to 784 01:05:04.880 --> 01:05:11.360 use it. There's both the criminal side of the situation and the civil side 785 01:05:11.400 --> 01:05:16.079 of the situation because somebody in the family's probably going to come after me or 786 01:05:16.280 --> 01:05:21.800 hurting or killing little baby Bob that never did anything wrong. By the way, 787 01:05:21.920 --> 01:05:26.239 how does insurance work on that? I mean, I wonder how your 788 01:05:26.320 --> 01:05:31.039 liability or homeowners or anything. Do they ask about concealed carries? No, 789 01:05:31.280 --> 01:05:34.360 they don't, But that's an important point that I want to bring up. 790 01:05:34.960 --> 01:05:47.000 There are several niche insurance companies out there where you can buy insurance or concealed 791 01:05:47.079 --> 01:05:50.639 cherry. And what I mean by that is, if you have to pull 792 01:05:50.679 --> 01:05:56.920 your gun, they give you an emergency number, and you call that number 793 01:05:57.519 --> 01:06:02.639 and a firearm Right's attorney will answer the phone and we'll meet you at the 794 01:06:02.679 --> 01:06:09.440 police station to defend you, both for the criminal charges and for the civil 795 01:06:09.559 --> 01:06:12.199 charges. All right, hold on, we got to I mean not hold 796 01:06:12.239 --> 01:06:15.400 on, but thank you. I gotta make this break. I'm Tom Martino. 797 01:06:18.840 --> 01:06:23.880 Go with a sure thing Denver's Best roofer Excel roofing dot com. You 798 01:06:23.920 --> 01:06:30.599 don't pay a cent until you're content. Time for an insurance check up, 799 01:06:30.719 --> 01:06:35.159 free no obligation comparison call Compass insurance paying too much your coverage at dozens of 800 01:06:35.239 --> 01:06:39.400 insurance companies. Find out now three o three seven to seven to one. 801 01:06:39.559 --> 01:06:43.199 Help. You'll think you're his only customer when you choose Frank durand the real 802 01:06:43.280 --> 01:06:47.000 estate man dot com to list your home with Remax Alliance three three nine two 803 01:06:47.079 --> 01:06:57.599 zero sixteen twenty two. Hi Tom Martino here, Ben, you have a 804 01:06:58.719 --> 01:07:02.519 question. Go ahead, Ben Ah, Yes, Tom My questions for Chopper. 805 01:07:02.559 --> 01:07:04.880 I don't know if you can help me. I do have a carried 806 01:07:05.000 --> 01:07:11.760 conceal permit and I had a company that if I had to use my weapon, 807 01:07:11.840 --> 01:07:15.119 I could call him for legal advice. And I lost a dang card. 808 01:07:15.199 --> 01:07:20.360 Now I'm wondering if he can tell me how to recover one. You 809 01:07:20.440 --> 01:07:25.039 mean it was an organization? Was it sponsored by the NRA? Do you 810 01:07:25.159 --> 01:07:30.599 know? Yes? It was. I took a class down at I'm thinking 811 01:07:30.599 --> 01:07:36.440 it's in a Rappa Hole County or Littleton County. And you pay like I 812 01:07:36.519 --> 01:07:40.760 think one hundred and ten dollars a year. And if you need legal advice, 813 01:07:41.079 --> 01:07:47.039 you had a card to call this number, Chopper. Have you ever 814 01:07:47.119 --> 01:07:50.760 heard of it? Oh? Yes, I have heard of it, and 815 01:07:51.320 --> 01:07:58.920 I want to apologize to people. My CCW is from law enforcement experience. 816 01:07:59.320 --> 01:08:08.599 I really an expert on CCW for the civilian carry. Okay, the there 817 01:08:08.719 --> 01:08:15.479 is a US Concealed Carry association that I just found that offers free guidance and 818 01:08:15.720 --> 01:08:25.600 information. It's called the US Concealed Carry Association. Oh. I think that'll 819 01:08:25.680 --> 01:08:30.720 do it. So just look that up. And what they do is they 820 01:08:30.840 --> 01:08:38.840 have firearms law attorneys who specialize in gun laws, and they do free consultations 821 01:08:39.000 --> 01:08:45.159 and advice for people who need an immediate question or or had to use their 822 01:08:45.199 --> 01:08:53.119 gun or whatever. It's Concealed car US Concealed Carrie Association. Okay, Mike, 823 01:08:53.479 --> 01:08:57.039 you have another comment, Go ahead, Mike. Oh I'm sorry. 824 01:08:58.479 --> 01:09:01.600 Yeah. People probably haven't heard to this, but the night of the Aurora 825 01:09:01.760 --> 01:09:06.560 Theater shooting, there was another guy with a gun in a movie theater. 826 01:09:06.920 --> 01:09:14.439 I think maybe in Minnesota that's got dropped by a patron with a contumed Carrie 827 01:09:14.479 --> 01:09:16.159 firearm. Oh wow, I'm running out of time. If you want to 828 01:09:16.199 --> 01:09:18.760 talk more, hang on. I'm Tom Martine. I'll take all of your 829 01:09:18.800 --> 01:09:26.359 calls coming up. Plus Paul the Waterman go with a sure thing Denver's Best 830 01:09:26.479 --> 01:09:30.479 roofer excel roofing dot com. You don't pay a cent until you're content. 831 01:09:32.880 --> 01:09:39.359 Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much 832 01:09:39.560 --> 01:09:43.520 your coverage at dozens of insurance companies find out now three o three seven to 833 01:09:43.600 --> 01:09:46.239 seven to one help. You'll think you're his only customer when you choose Frank 834 01:09:46.319 --> 01:09:50.840 durand the real estate man dot com to list your home with Remax Alliance three 835 01:09:51.079 --> 01:10:03.800 three nine two zero sixteen twenty two. You need advice so you don't have 836 01:10:04.000 --> 01:10:12.720 come. Come running as fast as we can. Shooter's gonna help. Come 837 01:10:13.319 --> 01:10:18.319 man. This is the Troubleshooter Show. No Tom Martine, Hi, Tom 838 01:10:18.399 --> 01:10:23.960 Martino here, Welcome to the show. Three oh three seven one three Talk, 839 01:10:24.039 --> 01:10:28.359 three oh three, set three eight two five five. This is the 840 01:10:28.399 --> 01:10:30.720 Consumer Show where we solve problems, answer questions, take complaints, and make 841 01:10:30.760 --> 01:10:35.239 your life a little easier. And we do it with just about anything we 842 01:10:35.319 --> 01:10:40.520 can talk about, not just dollars and cents, but sometimes just common sense, 843 01:10:41.039 --> 01:10:44.399 even neighbor versus neighbor, trouble at work, career, whatever it is. 844 01:10:44.520 --> 01:10:48.800 We've been discussing problems for forty five years in Denver and more than that 845 01:10:48.920 --> 01:10:56.000 elsewhere, and what we do is look for a solution. We really do, 846 01:10:56.920 --> 01:11:00.319 no matter what the problem. Right now, I want to welcome Paul 847 01:11:00.359 --> 01:11:04.800 the Waterman, and that's waterpros dot net. We were talking about water, 848 01:11:05.520 --> 01:11:10.439 and the reason I'm a big bugaboo about water is because it's the number one 849 01:11:10.520 --> 01:11:15.079 nutrient in our body and then food. We live longer without food than we 850 01:11:15.159 --> 01:11:21.159 will without water, and water is essential. Also, water can be destructive 851 01:11:21.239 --> 01:11:26.960 because of what it carries, and there's no way with the way we're living 852 01:11:27.039 --> 01:11:32.760 right now. Whether you're into ecology or not, we all know that there 853 01:11:32.840 --> 01:11:38.159 are pollutants in air and water, and we adapt to them to a certain 854 01:11:38.239 --> 01:11:45.880 extent. But nanoplastics now are being found in everything, along with forever chemicals 855 01:11:46.319 --> 01:11:51.199 and pharmaceuticals. So those are the three big things, right We're talking about 856 01:11:53.760 --> 01:12:04.479 forever chemicals pfas nanoplastics, and you have basically pharmaceuticals. Those are nasty, 857 01:12:05.039 --> 01:12:10.239 so you need different systems to filter out different things. But you can get 858 01:12:10.279 --> 01:12:15.439 them all at the kitchen sink really inexpensively for drinking water. But I want 859 01:12:15.479 --> 01:12:17.720 to know this, if you had to pick one of those, Okay, 860 01:12:17.800 --> 01:12:21.079 there's a fourth thing, hardness, But correct me if I'm wrong, Paul. 861 01:12:21.479 --> 01:12:26.600 The hardness part of water doesn't isn't a health concern. It's mainly a 862 01:12:26.720 --> 01:12:30.399 plumbing concern, a skin concern, you know, like skin feeling and health, 863 01:12:30.439 --> 01:12:35.039 and maybe clothing laundry. What do you think the hardness part is the 864 01:12:35.159 --> 01:12:40.880 least dangerous is what I'm thinking. It's fullyast dangerous. But were you aware 865 01:12:40.920 --> 01:12:45.359 that hard water causes kidney stones and gallstones? Wow? By drinking it? 866 01:12:45.600 --> 01:12:49.640 By drinking it? Yeah, because it's an inorganic that our body doesn't absorb. 867 01:12:50.279 --> 01:12:54.159 We had a family friend flush it though, well it flushes through, 868 01:12:54.199 --> 01:12:56.319 but it can build up in our body. We had a family friend that 869 01:12:56.720 --> 01:13:00.800 has calcium build up around her heart valve, and the doctor on hard water. 870 01:13:00.479 --> 01:13:03.279 I had a grandfather that had kidney stones all the time and he had 871 01:13:03.319 --> 01:13:08.000 to drink distilled water. This is back in the seventies, before the reverse 872 01:13:08.039 --> 01:13:10.359 house most of the technology occur. I never thought of that. Okay, 873 01:13:10.439 --> 01:13:15.159 so hard water as far as the accumulation, but the actual chemical makeup of 874 01:13:15.239 --> 01:13:17.319 hard water in and of itself, it's not It's calcium carbonate, right. 875 01:13:17.399 --> 01:13:20.600 Our body just doesn't absorb it. It's an organic mineral that our body does 876 01:13:20.720 --> 01:13:25.680 not absorb. And that's the big misconception. People think we got to leave 877 01:13:25.680 --> 01:13:29.039 the healthy minerals and water. Well, there's no minerals in water that is 878 01:13:29.119 --> 01:13:32.479 beneficial to our body. Okay, So then next would be the forever chemicals. 879 01:13:32.560 --> 01:13:35.920 Those that's the biggest one, and a lot of people believe that's why 880 01:13:36.000 --> 01:13:40.640 we have so much cancer in this Well, there's a community in Texas, 881 01:13:41.079 --> 01:13:44.520 you know, waste waste treatment plants take the sewage, they sell it, 882 01:13:44.680 --> 01:13:47.880 and companies make fertilizer out of it. There's a community in Texas where that 883 01:13:48.000 --> 01:13:54.439 fertilizer contaminated or rancher's farm and it's spread to others. And so those ferber 884 01:13:54.520 --> 01:13:59.159 chemicals ruined. You know, there's fish pond and you know they say affected 885 01:13:59.199 --> 01:14:04.560 livestock. Now, forever chemicals are cause of many problems. What about the 886 01:14:04.640 --> 01:14:10.760 plastics themselves, What did they actually do? Microplastics a lot of fish to 887 01:14:10.840 --> 01:14:14.279 stake that for food. They can carry carcinogens, they can carry disease, 888 01:14:14.279 --> 01:14:19.119 they can carry bacteria. Plastics don't break down and last year University, well 889 01:14:19.119 --> 01:14:21.680 they break down, they don't dissolve. Well, they don't disappear. That's 890 01:14:21.720 --> 01:14:25.039 what I meant, right right, right, thank you. So they get 891 01:14:25.079 --> 01:14:28.680 smaller and smaller and small smaller. Yeah, and so they they're in our 892 01:14:28.800 --> 01:14:32.000 environment and then it gets in their penetrators. Sell you know, Doc pointed 893 01:14:32.039 --> 01:14:35.800 out, you know last time, I think he found the article where they 894 01:14:35.880 --> 01:14:39.319 found it in the arteries, you know, the heart, and they found 895 01:14:39.319 --> 01:14:42.479 it it's in the placenta. And I've got you know, research where you 896 01:14:42.560 --> 01:14:45.640 know they can get into, you know, our cellular structure. Now, 897 01:14:45.720 --> 01:14:48.159 not all water contains all things, well some of them do. But what 898 01:14:48.279 --> 01:14:50.760 I mean is you can get a free water test. So what do you 899 01:14:50.880 --> 01:14:55.119 test for? So we tests for hardness, the basic rightness, right, 900 01:14:55.159 --> 01:14:59.359 we total chlorine. Chlorine content is another one time that it's in the hot 901 01:14:59.439 --> 01:15:02.520 water. I know they're trying to help us. Well, it's it's it's 902 01:15:02.560 --> 01:15:08.840 a disinfectant to kill the bacteria and viruses. But it's it's not it's not 903 01:15:09.159 --> 01:15:12.920 healthy, and it's it's in the steam when we take a shower too. 904 01:15:13.199 --> 01:15:16.760 How do you stand on fluoride? Florid is is natural in the water and 905 01:15:17.039 --> 01:15:21.159 so natural natural florid. We have natural fluoride in Colorado of water? What 906 01:15:21.600 --> 01:15:26.000 yeah, absolutely natural natural? Yeah, it's it's it's a metal. It's 907 01:15:26.039 --> 01:15:29.279 in the mountains and come on, honest, the goodness it is. What 908 01:15:29.439 --> 01:15:35.039 about bottle water, Well, it's bottle water, the Independent Bottle Water Association. 909 01:15:35.439 --> 01:15:40.960 Right, they made me mad. Remember that nanoplastics were found a bottle 910 01:15:40.960 --> 01:15:44.920 of water. So instead of the bottle water industry pledging to do better in 911 01:15:45.000 --> 01:15:47.840 the filtration method, what they is. What they said is it's unproven science. 912 01:15:47.920 --> 01:15:54.119 Drink more water. So it's hard to trust anything today, all right, 913 01:15:54.319 --> 01:15:58.119 So uh, let's go to Candy now another will change shop it if 914 01:15:58.199 --> 01:16:00.039 that's waterpros dot net three or three A six two five five five four a 915 01:16:00.119 --> 01:16:04.560 system for basically whatever you need based on a free water test, Candy. 916 01:16:04.640 --> 01:16:11.600 What's happening with Child Protective Services? Candy? Hi? Yes, I am 917 01:16:11.680 --> 01:16:14.319 an active listener and I just want to say thank you. I like the 918 01:16:14.399 --> 01:16:17.800 show a lot. Thank you, And I understand I don't have necessarily a 919 01:16:17.920 --> 01:16:24.159 consumer concern, but I am handling handle a lot of things. What's going 920 01:16:24.239 --> 01:16:30.439 on with Child Protective Services? I? I feel like they are failing to 921 01:16:31.279 --> 01:16:38.279 protect my son there? What happened? Failing in what way? What do 922 01:16:38.359 --> 01:16:42.760 you mean by failing to protect your son? Where is your son? He's 923 01:16:42.840 --> 01:16:48.600 with me now? And what happened was in August his dad made a false 924 01:16:48.960 --> 01:16:56.159 sexual allegation. This is the fourth one again someone in my family. Okay, 925 01:16:56.239 --> 01:16:59.960 So let me get this strange. You're obviously not married to the biology 926 01:17:00.359 --> 01:17:06.119 dad. Correct, you're divorced. We're not divorced. We were never married. 927 01:17:06.439 --> 01:17:11.479 Okay. God. Now as a result of that, you split custody 928 01:17:13.560 --> 01:17:19.680 essentially, yes, okay, So okay, And here's what I want to 929 01:17:19.720 --> 01:17:24.399 know. So obviously, on the surface, it looks like he's trying to 930 01:17:24.439 --> 01:17:29.760 make things rough for you. So he gets full custody, correct, Okay, 931 01:17:30.399 --> 01:17:34.439 Okay, So what is going on? What kind of accusations did he 932 01:17:34.560 --> 01:17:43.560 make? I'm recently been with my fiance for a year, and he told 933 01:17:43.680 --> 01:17:49.079 my son to lie to the police and in a forensic interview as well, 934 01:17:50.319 --> 01:17:59.600 that my fiance sexually abused Angelo, my son. So a false report was 935 01:18:00.520 --> 01:18:04.760 okay, Here's what I want to know. Was he arrested? Was he 936 01:18:04.920 --> 01:18:14.039 investigated? That's the problem they are giving the detective on the case that I 937 01:18:14.399 --> 01:18:16.560 you know, there was a first detective. Now she retired, so it's 938 01:18:16.640 --> 01:18:20.800 handed off to a new detective. I told him I have a video. 939 01:18:21.600 --> 01:18:26.720 Angelo has come forth with we always knew the truth, but we never we 940 01:18:26.800 --> 01:18:30.199 were told not to hold on, just get to the part. We're not 941 01:18:30.279 --> 01:18:31.960 going to try the case here. Here's what I want to know. He 942 01:18:32.239 --> 01:18:36.439 was accused by the son. But you're saying the father urged him to do 943 01:18:36.560 --> 01:18:44.439 it. What was the result of the investigation. So they came, they 944 01:18:44.560 --> 01:18:47.119 took my son. Actually he was really close and getting what he wanted. 945 01:18:47.359 --> 01:18:53.119 They did take my son. I told them, missus domestic abuse. I 946 01:18:53.239 --> 01:18:57.279 can prove it. I will. Josh has his own place, he can 947 01:18:57.399 --> 01:19:00.439 go to his place. You don't need to take my son. This is 948 01:19:00.560 --> 01:19:03.920 exactly what he wants. They didn't listen, and they took him. I 949 01:19:04.119 --> 01:19:09.439 ended up getting. In order for them to take your son. Mm hmm, 950 01:19:10.319 --> 01:19:14.439 they have to have at least an inkling that something is going wrong. 951 01:19:15.600 --> 01:19:19.840 It was a forensic interview where my son was coached to say that. Well, 952 01:19:20.079 --> 01:19:25.239 you're saying he was coached. You're saying he was coached. How do 953 01:19:25.319 --> 01:19:30.560 you know he was coached because he just recently had another forensic interview a couple 954 01:19:30.600 --> 01:19:34.600 of weeks ago where he recanted and said I was told to say this from 955 01:19:34.680 --> 01:19:41.840 my dad because he doesn't like mom's fiance. Okay, so your son finally 956 01:19:41.880 --> 01:19:45.199 admitted. I said that, yes, so they dropped all charges. Is 957 01:19:45.279 --> 01:19:51.159 that right? There was never a charge because we complied completely, and they 958 01:19:53.039 --> 01:19:58.319 they tried to say intimidate and say well we could charge you and to my 959 01:19:58.439 --> 01:20:00.199 fiance and he said, I can do a lit detector whatever you need me 960 01:20:00.239 --> 01:20:02.840 to do. But what am I being charged for? So where does it 961 01:20:02.960 --> 01:20:09.760 stand today? Today? The case is active and open and why would it 962 01:20:09.840 --> 01:20:14.359 be active and open if the son admitted to being set up by the dad 963 01:20:15.600 --> 01:20:19.159 because he's the detective said specifically, I'm not sure if we're going to close 964 01:20:19.239 --> 01:20:24.319 it and find it as unfounded or just leave it again and it's unfounded. 965 01:20:25.000 --> 01:20:30.760 Okay, Candy, Candy, you mentioned you started out saying Child Protective Services 966 01:20:30.680 --> 01:20:34.159 is not protecting your son, and it sounds to me like they're bending over 967 01:20:34.279 --> 01:20:39.239 backwards to check out whether this is true or not. What what? I 968 01:20:39.319 --> 01:20:45.159 don't think there's a problem. What this was me that was doing everything. 969 01:20:45.359 --> 01:20:50.880 Child Protective Services made it worse. They took my son and did exactly what. 970 01:20:51.479 --> 01:20:56.039 Okay, where did they take your Where did they place your son? 971 01:20:56.159 --> 01:21:00.640 They gave me they gave them to his dad. Okay, and you understand 972 01:21:00.720 --> 01:21:09.359 why, right? Essentially, I do understand, but I had proof that 973 01:21:09.520 --> 01:21:14.840 this was the fourth false allegation. Well, that's what a hearing is for. 974 01:21:16.159 --> 01:21:21.399 But there's no hearing. There's I mean hearing in regards to parenting and 975 01:21:21.439 --> 01:21:26.079 things. Well, no, no, I'm talking about pleas charge. Where 976 01:21:26.319 --> 01:21:30.199 is it going to go? How long do they keep this open? Right? 977 01:21:30.399 --> 01:21:32.840 Well, this is what the detective told me. Historically, I don't 978 01:21:32.920 --> 01:21:38.640 usually see the other party getting charged for a false report. I just don't. 979 01:21:38.880 --> 01:21:41.680 It just normally doesn't work out that way. Right, that's right, 980 01:21:42.159 --> 01:21:47.439 because here's why. Here's why. Because they want to encourage people to report 981 01:21:47.560 --> 01:21:54.359 if they think something's wrong. Now, if someone maliciously files a false report, 982 01:21:54.439 --> 01:21:57.680 that's different. But they're not going to go that far. Yes, 983 01:21:58.159 --> 01:22:00.479 the dad's going to get the dad. I'll be convinced them that he had 984 01:22:00.560 --> 01:22:09.159 true concern. I'm not agreeing with it. I'm just saying that this is 985 01:22:09.319 --> 01:22:15.880 unfortunate that this happens. But we have situations where it's done. It's a 986 01:22:15.000 --> 01:22:18.520 false report, but they don't really know it's false. They just think it's 987 01:22:18.600 --> 01:22:23.399 real. I mean, where are we going with this whole discussion? You're 988 01:22:23.479 --> 01:22:28.560 upset because they followed procedure. And investigated and took him out of your home. 989 01:22:29.000 --> 01:22:31.479 Now, are you saying that your home, your your son was actually 990 01:22:31.680 --> 01:22:39.039 in danger with the other guy? No, no, this is a this 991 01:22:39.239 --> 01:22:44.600 is Are you saying, though you said, they did the opposite of protecting 992 01:22:44.720 --> 01:22:48.720 your son, they took your son out of your home and put it in 993 01:22:48.960 --> 01:22:57.319 his home. Are you saying that the biological dad's home is dangerous? Correct? 994 01:22:57.520 --> 01:23:01.720 I do? Because why is it dangerous? When Angelo, the one 995 01:23:01.800 --> 01:23:09.199 of the reports made, DHS investigated us both and Angelo made a concern to 996 01:23:09.319 --> 01:23:12.640 DHS saying his grandma hits him, his grandma is mean to him, she 997 01:23:12.840 --> 01:23:15.880 drinks, she does drugs, okay, But they didn't sing to hold that. 998 01:23:16.439 --> 01:23:24.079 So you feel that why would they favor the biological dad. I don't 999 01:23:24.079 --> 01:23:27.760 think they're favoring I just don't. I think what they're doing, well, 1000 01:23:27.840 --> 01:23:32.079 it is that they see sexual allegation, but they don't see this is the 1001 01:23:32.199 --> 01:23:38.640 fourth time it's never been founded. And every time we investigate, the son 1002 01:23:38.720 --> 01:23:42.720 has more concern on the father's side. But then why is nothing Why am 1003 01:23:42.760 --> 01:23:46.399 I not getting hurt? Why is he not being also held accountable to? 1004 01:23:47.439 --> 01:23:51.399 You know, your son said these things, so you know where's what are 1005 01:23:51.439 --> 01:23:55.520 you going to do about that? It kind of seems to be okay, 1006 01:23:55.600 --> 01:23:59.600 well, we didn't find a bruise on the child, so we'll just leave 1007 01:23:59.600 --> 01:24:02.960 it at that. There's nothing. There's nothing stating that he actually did. 1008 01:24:03.000 --> 01:24:09.600 Did they talk to your son about the grandma beating him? Yes, they 1009 01:24:09.680 --> 01:24:13.119 did alone. I had to leave the room and I had and they did 1010 01:24:13.199 --> 01:24:18.399 not find it. They did not find it. What credible? Correct? 1011 01:24:18.479 --> 01:24:25.520 Because he didn't have a bruise or any any markings of getting hit. Do 1012 01:24:25.680 --> 01:24:31.840 you believe that these people at social services would purposely overlook physical abuse if they 1013 01:24:31.920 --> 01:24:39.760 thought it was going on. I don't know, honestly, I just I 1014 01:24:39.840 --> 01:24:45.119 don't know. Andy. Do you feel do you feel that these investigators at 1015 01:24:45.199 --> 01:24:53.560 social services or child protective services would purposely overlook the idea that your son is 1016 01:24:53.680 --> 01:24:59.600 being abused by his grandmother just to favor the dad over you? No? 1017 01:25:00.800 --> 01:25:04.720 No, then why can't you accept that they're doing the best job they can 1018 01:25:06.319 --> 01:25:13.239 because I don't think they truly have done that. Have you asked for an 1019 01:25:13.319 --> 01:25:18.800 independent child family investigator? That will be something I do consider. But what 1020 01:25:19.199 --> 01:25:26.479 if my son was told to say very nasty things, specific sexual things? 1021 01:25:26.600 --> 01:25:32.119 Done to him and they don't find that somehow child abuse. That No, 1022 01:25:32.279 --> 01:25:36.600 it would be it would be how old is your son? He's eight years 1023 01:25:36.640 --> 01:25:43.119 old? And your son told the investigators that he was coached as to what 1024 01:25:43.359 --> 01:25:47.399 to say. No, no, he never said that he was he was 1025 01:25:47.680 --> 01:25:51.880 told to say what his dad told him to say. When you're what I'm 1026 01:25:51.880 --> 01:25:57.039 asking you this did your son? If we talk to your son right now, 1027 01:25:57.479 --> 01:26:01.600 would he say Dad told me to say these things to get the guy 1028 01:26:01.720 --> 01:26:05.680 in trouble? It? Yes, And that's what he did with the second 1029 01:26:05.960 --> 01:26:12.079 interview, because in the second interview, what did they do as a result 1030 01:26:12.199 --> 01:26:17.000 of that? He said, he's talking to the DA But majority of the 1031 01:26:17.119 --> 01:26:21.439 time, nothing will really be done, but the fact that it'll get closed 1032 01:26:21.520 --> 01:26:26.279 and it was it was unfounded because it was a false report, and that's 1033 01:26:26.319 --> 01:26:30.279 what should happen. It should be closed. And now what you need to 1034 01:26:30.399 --> 01:26:34.359 do is seek or that actually the other guy. He needs to seek civil 1035 01:26:34.479 --> 01:26:43.039 damages privately against the biological dad. That's the way it works. The authorities 1036 01:26:43.079 --> 01:26:45.079 are not going to do that. They're not going to get involved like that. 1037 01:26:45.479 --> 01:26:49.279 The only reason they stepped in is for the safety of the child. 1038 01:26:49.760 --> 01:26:54.000 Now, if it goes beyond that and they feel like, well, the 1039 01:26:54.159 --> 01:26:58.119 dad coached him. They don't look at that as being unsafe. They look 1040 01:26:58.199 --> 01:27:01.960 at it as being a squabble. It's not the same as if somebody is 1041 01:27:02.079 --> 01:27:08.159 abusing your child physically. So I know it doesn't sound right to you and 1042 01:27:08.359 --> 01:27:13.079 you feel they should go after this dad. They're not going to. They're 1043 01:27:13.119 --> 01:27:15.319 not going to. I mean I could lie to you and say they should 1044 01:27:15.399 --> 01:27:18.159 and they will, but they won't. So if you want the truth, 1045 01:27:18.199 --> 01:27:23.239 Candy, they're never going to go after him because they're not sure if he 1046 01:27:23.399 --> 01:27:27.000 was coached or not. They're not sure if you coach the kid or if 1047 01:27:27.039 --> 01:27:30.880 he coached the kid. All they're sure about now is possibly there was no 1048 01:27:31.119 --> 01:27:36.439 sexual abuse. So it will be closed as unfounded. And here's the rub, 1049 01:27:36.760 --> 01:27:41.600 if it happens again, they will investigate it again. They do not 1050 01:27:41.760 --> 01:27:45.600 look at the past accusations and say, well, three of them were false, 1051 01:27:45.880 --> 01:27:49.000 we're not going to investigate the fourth one or four of them were false, 1052 01:27:49.239 --> 01:27:54.079 and we're not going to investigate the fifth one. That is the problem, 1053 01:27:54.359 --> 01:28:00.560 but that is reality. They do not discount those kinds of avcuuations. 1054 01:28:00.039 --> 01:28:03.920 It is up that to that man. To stick up for himself and the 1055 01:28:04.119 --> 01:28:12.319 defamation against him by suing that father, that biological father in civil court and 1056 01:28:12.560 --> 01:28:21.560 kicking his ass. I'm Tom Martino. Go with a sure thing Denver's best 1057 01:28:21.640 --> 01:28:27.760 roofer Excel Roofing dot com. You don't pay a cent until you're content than 1058 01:28:30.039 --> 01:28:32.560 time for an insurance check up free, no obligation. In comparison, call 1059 01:28:32.720 --> 01:28:38.640 Compass Insurance paying too much your coverage at dozens of insurance companies find out now 1060 01:28:38.760 --> 01:28:41.560 three oh three seven to seven to one. Help. You'll think you're his 1061 01:28:41.760 --> 01:28:45.680 only customer when you choose Frank durand the real estate Man dot com to list 1062 01:28:45.760 --> 01:28:57.840 your home with Remax Alliance three oh three nine two zero sixteen twenty two His 1063 01:28:57.920 --> 01:29:01.720 Tom Martino, You're a troubleshooter three old three seven one three talk three l 1064 01:29:01.800 --> 01:29:09.159 three seven one three eight two five five Welcome. Now Miles has a question? 1065 01:29:09.279 --> 01:29:13.439 Go ahead, Miles. What's your question? Hey Tom, thanks for 1066 01:29:13.560 --> 01:29:19.760 taking my call. Yes, my sister just passed away and I wasn't sure 1067 01:29:19.840 --> 01:29:26.319 all the steps that I need to take. She didn't have any property. 1068 01:29:27.600 --> 01:29:31.239 She does have a car which is broken down, not worth much, but 1069 01:29:31.359 --> 01:29:38.119 it is titled in her name. And she does have about twenty one thousand 1070 01:29:38.119 --> 01:29:41.640 dollars in the bank. And I'm not sure if I have to go through. 1071 01:29:41.880 --> 01:29:46.439 Are you, first of all, are you her only relative? No, 1072 01:29:47.199 --> 01:29:53.600 I've got my mother and father. They're they're elderly, they're ninety and 1073 01:29:53.680 --> 01:29:57.560 eighty seven. And did she have a will or any kind of any kind 1074 01:29:57.640 --> 01:30:03.920 of stuff at all. Well, then you don't make the choice. Well, 1075 01:30:05.039 --> 01:30:09.720 but yeah, that's that's what I'm trying to find out. Yeah, 1076 01:30:09.840 --> 01:30:14.520 you don't make the choice. The choice is made for you so by the 1077 01:30:14.640 --> 01:30:21.359 state by state law. So now you don't have to open probate because you 1078 01:30:21.439 --> 01:30:28.159 don't have enough to open probate. So if she has a lot of bills 1079 01:30:28.199 --> 01:30:30.119 that are going to outnumber the assets, you may just want to walk away 1080 01:30:30.159 --> 01:30:40.119 from it all. But you've not that much, probably two thousand in bills, 1081 01:30:40.720 --> 01:30:44.960 okay, And and that's it. And I know my parents could use 1082 01:30:45.520 --> 01:30:49.399 this money as a week to pay for her her funeral and that kind of 1083 01:30:49.479 --> 01:30:55.039 thing. Okay, Well, her parents are going to be first in line 1084 01:30:55.079 --> 01:31:01.079 anyway, right, And I have poa for them. I have a medical 1085 01:31:01.159 --> 01:31:05.600 and so you do a small state affidavit and be done with it. The 1086 01:31:05.760 --> 01:31:10.119 smallest state affidavit. Yes, right, in the small state. Do that. 1087 01:31:11.319 --> 01:31:15.359 You download the form and fill it out or call an attorney. And 1088 01:31:15.960 --> 01:31:17.800 really, I mean, I mean that sincerely. That's all you have to 1089 01:31:17.880 --> 01:31:21.840 do. You need a death certificate? Did you get that? Uh? 1090 01:31:23.640 --> 01:31:27.039 She just passed yesterday, So, oh my god, I'm so sorry. 1091 01:31:27.119 --> 01:31:31.239 What happened? Thanks? Well, she had an a chronic condition and she 1092 01:31:31.439 --> 01:31:38.399 finally finally succumbed to it. Man, did you guys? So you guys 1093 01:31:38.479 --> 01:31:46.000 never talked about that? Well, it kind of she had cirrhosis and okay, 1094 01:31:46.119 --> 01:31:49.680 it was frinny, but then she had an episode. It went very 1095 01:31:49.880 --> 01:31:57.119 quickly before she passed, so it wasn't really lucid when she was in the 1096 01:31:57.159 --> 01:32:00.800 hospital. So we could talk about things like this, I get it. 1097 01:32:00.920 --> 01:32:06.439 Ses she have a drinking problem? Yeah, it was okay, So listen 1098 01:32:06.560 --> 01:32:14.199 carefully, right, you look up in Colorado the intestacy law. Okay, 1099 01:32:15.479 --> 01:32:23.680 what's it called in testacy and in test go I N T E S T 1100 01:32:24.000 --> 01:32:29.720 in test a c A c Y in TESTACYE laws. Okay, okay. 1101 01:32:30.159 --> 01:32:35.760 Now, according to in general, in testacy laws, when someone dies without 1102 01:32:35.800 --> 01:32:45.319 a will, everything goes to their spouse or parents. First the spouse, 1103 01:32:45.399 --> 01:32:51.359 then the parents. Okay, children, okay, so the parents. That's 1104 01:32:51.399 --> 01:32:58.760 it done. You stop right there. If in fact she did not have 1105 01:32:58.880 --> 01:33:02.199 a spouse or parents, goes to her children, and then so on and 1106 01:33:02.319 --> 01:33:08.319 so forth. But basically you don't have to worry about that right now, 1107 01:33:09.119 --> 01:33:15.159 it goes to her parents. Okay, But I how do I but I 1108 01:33:15.319 --> 01:33:23.039 have to get it vowing right or or do they automatically do that? Nothing 1109 01:33:23.159 --> 01:33:26.920 is automatic? Nothing? Okay, I didn't think so, So what you 1110 01:33:27.039 --> 01:33:34.239 do is you get a small estate affidavit okay, and you fill it out 1111 01:33:34.319 --> 01:33:41.840 your first no, first a death certificates okay, and then and then fill 1112 01:33:41.920 --> 01:33:45.079 that out okay. Well, then when you fill it out with the death 1113 01:33:45.199 --> 01:33:50.159 certificate, the parents are going to be the ones that inherit everything because of 1114 01:33:50.319 --> 01:33:58.079 no no will. Now, you could always call Dad Mackenzie at Mackenzie Law 1115 01:33:58.399 --> 01:34:01.039 and just ask a question. I mean, he's gonna he'll answer a question 1116 01:34:01.159 --> 01:34:05.560 without you having to hire him. You can't just keep calling him back and 1117 01:34:05.640 --> 01:34:10.479 doing that. But he's a great guy and he has a small law firm 1118 01:34:10.640 --> 01:34:15.119 and he would talk to So here take this number down too. Eight three 1119 01:34:15.319 --> 01:34:24.920 three c plans. In fact, you know what we could do too, 1120 01:34:25.079 --> 01:34:28.760 because hey, here's what we do. Let's get him on. Because what 1121 01:34:28.880 --> 01:34:34.159 you have to do is again a small estate AFFI David, and basically that's 1122 01:34:34.359 --> 01:34:41.640 in place of probate. Okay. Then you appoint a personal representative or the 1123 01:34:41.720 --> 01:34:45.359 court will and you can be the personal representative. You can do it, 1124 01:34:45.840 --> 01:34:51.680 anybody can. And then then all you do is distribute the assets. But 1125 01:34:51.840 --> 01:34:56.680 after you pay debts, but you'll be in charge of that. So first 1126 01:34:56.800 --> 01:35:01.239 start with the small all the state affidavit and look it over and the death 1127 01:35:01.319 --> 01:35:05.640 certificate first. So I'm gonna call We're gonna call Dan McKenzie and get them 1128 01:35:05.680 --> 01:35:10.079 on for a quick question. So just stay on hold for a minute and 1129 01:35:10.119 --> 01:35:14.479 well we'll ask him make sure we're not missing anything. I'm Tom Martinez three 1130 01:35:14.520 --> 01:35:17.800 O three, seven to one to three talk renew home innovations for the best 1131 01:35:17.920 --> 01:35:24.560 showers. Beautiful showers, full big rectangle showers takes the place of that old 1132 01:35:24.640 --> 01:35:29.319 tub and shower combo. Nothing to step over either, no thresholds, stone 1133 01:35:29.399 --> 01:35:33.680 walls that need no maintenance, and beautiful glass panels. No shower doors needed 1134 01:35:33.760 --> 01:35:38.239 either. It goes around a corner. You have perimeter drains, grab bar 1135 01:35:38.359 --> 01:35:42.199 soap dishes just beautiful and by the way, it's all done in two or 1136 01:35:42.239 --> 01:35:45.640 three days. With seventy two months to pay one does no one could beat 1137 01:35:45.680 --> 01:35:49.199 dead seventy two months no interest renew Home Innovations dot com three oh three nine 1138 01:35:49.279 --> 01:36:00.600 are a four to two thousand go with a sure thing Denver's Best roofer Lroofing 1139 01:36:00.720 --> 01:36:06.039 dot com. You don't pay a cent until you're content, wait time for 1140 01:36:06.079 --> 01:36:11.399 an insurance check up free, no obligation. In comparison, call Compass Insurance 1141 01:36:11.600 --> 01:36:15.720 paying too much your coverage at dozens of insurance companies find out now three all 1142 01:36:15.760 --> 01:36:18.520 three seven seven to one help. You'll think you're his only customer when you 1143 01:36:18.600 --> 01:36:23.760 choose Frank durand the real estate Man dot com to list your home with Remax 1144 01:36:23.840 --> 01:36:33.840 Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino, 1145 01:36:34.000 --> 01:36:40.399 your troubleshooter three O three seven one three talk seven one three eight two five 1146 01:36:40.560 --> 01:36:45.479 five Gary, what's going on with King Supers? Gary? Yeah, thanks 1147 01:36:45.520 --> 01:36:54.119 for taking my golf. Yes, sir, I have a stroke in August 1148 01:36:54.279 --> 01:36:57.079 or at the end of July. And how are you doing? By the 1149 01:36:57.119 --> 01:37:02.159 way, I'm recovering did you have anything not work? Still? Yeah, 1150 01:37:02.560 --> 01:37:09.399 I can't walk very good. So I started. I'm improving, but I 1151 01:37:09.520 --> 01:37:14.119 still i'm, you know, still having a lot of trouble. And I 1152 01:37:14.319 --> 01:37:19.520 signed up for King Super's Boost, the program which gives you free grocery delivery. 1153 01:37:20.319 --> 01:37:27.159 Yeah, and it's really been a godsend. And I also have used 1154 01:37:27.199 --> 01:37:30.680 the grocery pickup when I have been able to get into the car. It 1155 01:37:30.800 --> 01:37:34.199 takes me a while, but then you just drive up and get their groceries. 1156 01:37:34.680 --> 01:37:39.199 So I recently went to do another, you know, weekly order, 1157 01:37:39.640 --> 01:37:47.359 and I got this error code and it wouldn't let me place the order. 1158 01:37:47.600 --> 01:37:55.520 So I called now, is this Boost program only for disabled? No, 1159 01:37:55.720 --> 01:37:59.319 it's for anybody. It's just that they started it, I believe. Wait 1160 01:37:59.359 --> 01:38:03.640 a minute, it's for anyone. For free delivery. Yeah, you pay, 1161 01:38:04.000 --> 01:38:09.439 you pay a certain amount of money a year. Oh, they're like 1162 01:38:09.560 --> 01:38:14.399 fifty nine dollars a year for grocery delivery. Oh I see. And so 1163 01:38:14.640 --> 01:38:18.039 so you pay one scene, no matter how much you need it. Yeah, 1164 01:38:19.720 --> 01:38:27.800 and then you just order your you know, your food online and and 1165 01:38:27.880 --> 01:38:30.319 then they delivered. Either you can have the fifty nine dollars plan or the 1166 01:38:30.439 --> 01:38:34.760 ninety nine dollars plan which gives you food the same day I have the fifty 1167 01:38:34.880 --> 01:38:43.560 nine dollars plant it okay? And uh so that I went to the place 1168 01:38:43.680 --> 01:38:45.800 order, it wouldn't let me. It was giving me an error code. 1169 01:38:45.960 --> 01:38:49.239 Yeah, customer service and said, you know, why can't I Yeah, 1170 01:38:49.399 --> 01:38:54.399 you know why am I getting this error code? And they were investigating and 1171 01:38:54.479 --> 01:38:57.479 they came back and they said, well, you're you're and it was showing 1172 01:38:57.560 --> 01:39:02.199 them. It was no longer showing that I had boost on the portal or 1173 01:39:02.279 --> 01:39:06.119 whatever you know when you go online to sign in. It was showing that 1174 01:39:06.279 --> 01:39:11.159 I didn't have it. Did you have two accounts by and by chance go 1175 01:39:11.399 --> 01:39:16.720 to the wrong one? No, I don't know. And it was showing 1176 01:39:16.800 --> 01:39:20.399 on their side that I have boosts, but on my side it wasn't showing 1177 01:39:20.479 --> 01:39:25.359 it. But then they did a little more investigating the customer service and they 1178 01:39:25.439 --> 01:39:31.800 came back and they said, your account with King Supers has been blocked. 1179 01:39:31.920 --> 01:39:41.359 You can no longer do either online delivery or okay. Why was your account 1180 01:39:41.399 --> 01:39:45.359 blocked? Gary? There's a couple reasons why they're saying. One is they're 1181 01:39:45.399 --> 01:39:49.479 saying that I had some kind of a dispute in March. But I've never 1182 01:39:49.600 --> 01:39:55.439 disputed any charges. I checked my credit card. They said that my bank 1183 01:39:56.359 --> 01:40:00.319 disputed a charge or my credit card. I called my credit card because I 1184 01:40:00.399 --> 01:40:03.199 didn't. So wait a minute. So even your account was supposedly locked, 1185 01:40:03.239 --> 01:40:08.800 but you were able to log in. I can log in. It won't 1186 01:40:08.840 --> 01:40:12.560 let but it won't let me order anything. You know, I can pick 1187 01:40:12.640 --> 01:40:15.520 all the product, all the things and everything, but then when I go 1188 01:40:15.680 --> 01:40:20.640 to uh check out so to speak, okay, gives me this error code 1189 01:40:21.319 --> 01:40:27.039 and there's no way they can fix it. Well, they're they're they're looking 1190 01:40:27.119 --> 01:40:30.439 into it or whatever. But they told me the other reason why. But 1191 01:40:30.560 --> 01:40:34.439 they've they've now told me they're they're escalating it to I get it. What's 1192 01:40:34.479 --> 01:40:40.840 the other reason they gave you? Because they're saying I had too many refunds? 1193 01:40:41.520 --> 01:40:45.479 Now they they give you this option of requesting a refund, like if 1194 01:40:45.520 --> 01:40:49.479 you're missing items, and that's probably what it is. Did you have a 1195 01:40:49.520 --> 01:40:56.640 lot of refunds. I've had a few few refunds, but it's been you 1196 01:40:56.720 --> 01:41:01.640 know. They did send me an email saying that we've noticed you've had severally 1197 01:41:01.800 --> 01:41:05.640 refunds for not liking products and that you right, Hold on a second and 1198 01:41:05.760 --> 01:41:15.000 hold on, we'll come right back to you. I'm Tom Martino. Go 1199 01:41:15.199 --> 01:41:18.399 with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay 1200 01:41:18.439 --> 01:41:26.199 a cent until you're content. Time for an insurance check up free, no 1201 01:41:26.319 --> 01:41:31.199 obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies 1202 01:41:31.319 --> 01:41:34.279 find out now three oh three seven to seven to one. Help. You'll 1203 01:41:34.359 --> 01:41:39.079 think you're his only customer when you choose Frank durand the real estate Man dot 1204 01:41:39.199 --> 01:41:43.920 com to list your home with Remax Alliance three oh three nine two zero sixteen 1205 01:41:43.960 --> 01:41:59.760 twenty two. Hi Tom Martino, you're troubleshooter three o three seven one three 1206 01:42:00.000 --> 01:42:03.600 oh seven one three eight two five five. So one thing I do want 1207 01:42:03.640 --> 01:42:11.840 to mention Gary. The Boost program and any program that stores or places offer, 1208 01:42:11.960 --> 01:42:15.800 including banks and all kinds of places. They're all privileges, they're not 1209 01:42:16.039 --> 01:42:25.079 rights, and unfortunately there are some that have glitches in them, and you're 1210 01:42:25.119 --> 01:42:30.000 not the only one. I looked it up and there was a program I 1211 01:42:30.119 --> 01:42:32.479 could not take part in one time. It had nothing to do with King 1212 01:42:32.560 --> 01:42:40.560 Soupers, but it was something else and I absolutely positively could not take part 1213 01:42:40.640 --> 01:42:45.880 in it because it never ever ever worked on my phone, And they threw 1214 01:42:45.960 --> 01:42:48.319 up their hands and said, well, we're sorry, we can't offer that. 1215 01:42:49.079 --> 01:42:55.640 So it might come down to this that if you disagree with them on 1216 01:42:55.760 --> 01:43:00.640 the amount of returns and they simply their algorithm locked you out. The sad 1217 01:43:00.800 --> 01:43:05.319 fact is, because I'm a real big believer in just telling it like it 1218 01:43:05.439 --> 01:43:10.319 is rather than giving false hope, there's a possibility you just can't do the 1219 01:43:10.399 --> 01:43:18.399 program. Something that they're telling me that my returns or that I don't like 1220 01:43:18.560 --> 01:43:23.560 products. Basically in one of the in the email they sent me in tell 1221 01:43:23.600 --> 01:43:27.640 me what returns? Why did you have your returns? And by the way, 1222 01:43:27.800 --> 01:43:30.560 you can't go by what they say to you. They're looking for an 1223 01:43:30.680 --> 01:43:38.760 answer to make go away. They're looking for an answer to justify what the 1224 01:43:38.880 --> 01:43:45.039 program is doing. They're not looking for a solution because they're not King Super's 1225 01:43:45.079 --> 01:43:50.560 people. They're the technology people. You're making the mistake of thinking it's the 1226 01:43:50.680 --> 01:43:55.000 food store doing this. If you hold on, we'll come back to you. 1227 01:43:55.159 --> 01:43:59.840 Because this is important. Go with a sure thing. Denver's best Rufer 1228 01:44:00.079 --> 01:44:06.159 excel roofing dot com you don't pay a cent until you're content. Leave time 1229 01:44:06.239 --> 01:44:12.039 for an insurance check up free, no obligation comparison call Compass Insurance. Pay 1230 01:44:12.119 --> 01:44:15.199 too much your coverage at dozens of insurance companies find out now three oh three 1231 01:44:15.359 --> 01:44:19.119 seven seven to one help. You'll think you're his only customer when you choose 1232 01:44:19.119 --> 01:44:24.560 Frank durand the real estate Man dot Com to list your home with Remax Alliance 1233 01:44:24.800 --> 01:44:36.520 three oh three nine two zero sixteen twenty two YEA ripped of news so you 1234 01:44:36.680 --> 01:44:45.279 don't have to come run insious as fast as we can show Shooter's gonna help. 1235 01:44:45.560 --> 01:44:53.479 Come man, This is the Troubleshooter Show. Now Tom Martino, Hi, 1236 01:44:53.720 --> 01:44:57.359 Tom Martino here, Welcome to the show. Three oh three seven one 1237 01:44:57.520 --> 01:45:00.399 three talk three oh three seven one two five to five. This are brought 1238 01:45:00.399 --> 01:45:05.239 to by Genesis Tootalexteriors dot Com with everything from the outside of your house, 1239 01:45:05.239 --> 01:45:09.840 whether it's storm damage or you just want to do home improvements. And they're 1240 01:45:09.840 --> 01:45:15.439 stucco experts as well. Genesistotalexteriors dot Com. Welcome to the show. I 1241 01:45:15.520 --> 01:45:17.039 want to go right to the phones. People who've been waiting. It's been 1242 01:45:17.159 --> 01:45:20.640 very busy. Gary had an issue with King Soopers. I looked it up. 1243 01:45:21.319 --> 01:45:26.840 Many people are having the same issue. By the way, I don't 1244 01:45:26.840 --> 01:45:30.880 know how to put this, but for some reason it happens. And I 1245 01:45:30.960 --> 01:45:34.479 think it has to do with algorithms. That's a word we don't really understand. 1246 01:45:34.520 --> 01:45:40.560 But here's what an algorithm is. It analyzes data and then acts accordingly. 1247 01:45:40.720 --> 01:45:45.680 That's really what an algorithm does. It traces, analyzes, and reacts. 1248 01:45:45.199 --> 01:45:49.239 Sometimes it doesn't react, it just well it does. It's like the 1249 01:45:49.359 --> 01:45:54.880 thing that sends you certain posts on Facebook, or certain Instagram people, or 1250 01:45:54.960 --> 01:46:00.479 certain TikTok videos. Anyway, this algorithm looks at accounts and by the way, 1251 01:46:00.760 --> 01:46:04.640 what they do is turn you off that they think there's either fraud, 1252 01:46:05.479 --> 01:46:11.159 nonpayment or too many returns. Now banks do it too when it comes to 1253 01:46:11.279 --> 01:46:15.239 fraudulent activity on accounts. And here's what we have found. People don't and 1254 01:46:15.560 --> 01:46:18.960 Gary, this is the big disconnect. And again this may not help you 1255 01:46:19.159 --> 01:46:25.880 directly, but it certainly will help you understand. When we have technology on 1256 01:46:26.000 --> 01:46:30.359 one end and the provider on the other, we often think we're talking to 1257 01:46:30.600 --> 01:46:36.199 the provider when we are not. The provider uses the technology to do the 1258 01:46:36.319 --> 01:46:42.760 providing. If you are in their Boost program. King Soopers would love nothing 1259 01:46:42.920 --> 01:46:48.479 more then to keep selling you stuff through Boost. But once the boost technology 1260 01:46:48.600 --> 01:46:53.399 part of it discerns that there is too many this or too many that, 1261 01:46:53.600 --> 01:46:58.359 or just makes up a decision that has nothing to do with reality. It 1262 01:46:58.520 --> 01:47:02.520 has to do with a blind algorithm. For example, you might say, 1263 01:47:02.560 --> 01:47:08.600 well, I didn't return stuff because I wasn't happy. I returned it because 1264 01:47:08.640 --> 01:47:11.279 I didn't get it, or I returned it for this reason, or I 1265 01:47:11.359 --> 01:47:15.359 didn't have this many returns I had this many. You're talking to people who 1266 01:47:15.479 --> 01:47:19.960 don't care. You're talking to people who can't even change what King Supers does 1267 01:47:20.079 --> 01:47:27.560 because it's not King Supers, it's the technology, whereas King Supers is a 1268 01:47:27.640 --> 01:47:30.840 whole different ballgame. Now, what you really need is someone at Kingsupers who 1269 01:47:30.880 --> 01:47:36.359 would care enough to actually interface with the technology and undo the screw up. 1270 01:47:36.760 --> 01:47:41.279 This happens often at a bank. If you can't log in, the log 1271 01:47:41.359 --> 01:47:45.640 in people say, well, you know, your user name was hacked, 1272 01:47:45.720 --> 01:47:47.000 and you have to go to the bank and say, look, do you 1273 01:47:47.039 --> 01:47:49.800 want me to be a customer or not, and they have to talk to 1274 01:47:49.920 --> 01:47:56.119 each other. So we get these problems all the time, and it's about 1275 01:47:56.199 --> 01:48:00.520 time I explain it to people so they don't feel like we're still walling. 1276 01:48:00.000 --> 01:48:04.640 But Gary, here's the real fact or the real situation, real life situation. 1277 01:48:05.439 --> 01:48:11.600 If you can't get the algorithm people or the technology people to communicate with 1278 01:48:11.720 --> 01:48:16.239 the King Super's people, they're not going to coordinate to solve this problem for 1279 01:48:16.399 --> 01:48:21.600 you. You may have to open a new account. I actually tried that 1280 01:48:21.720 --> 01:48:27.479 and it won't It must know it no what it knows Gary. What it 1281 01:48:27.640 --> 01:48:33.920 knows Gary, is your email or your phone number. Unfortunately I had to 1282 01:48:34.079 --> 01:48:39.840 do this before too. You have to open up a new account and maybe 1283 01:48:39.920 --> 01:48:43.720 not use the exact name, use your initial. I know it's a pain 1284 01:48:43.800 --> 01:48:46.399 in the ass, but you called for an answer, and that's your quickest 1285 01:48:46.520 --> 01:48:50.840 route to get solved. Use another email, even if you have to go 1286 01:48:51.000 --> 01:48:56.760 establish a Gmail address and do a variation of your name, and you should 1287 01:48:56.840 --> 01:49:01.359 be able to the people on Customers of Us. They seem to be trying 1288 01:49:01.439 --> 01:49:05.640 to help, but I'm never getting any calls back because they don't know how 1289 01:49:05.720 --> 01:49:11.319 to help. Do you want Do you understand that King Soupers has no idea 1290 01:49:11.399 --> 01:49:17.159 what algorithms are instituted by the technology company. Sure, when they signed up 1291 01:49:17.199 --> 01:49:21.119 for this program, they were interviewed about what do you want this program to 1292 01:49:21.239 --> 01:49:25.079 do? And well, we don't want people with a lot of returns, 1293 01:49:25.159 --> 01:49:28.600 and we don't want people that do this, and if somebody disputes too many 1294 01:49:28.720 --> 01:49:31.680 charges, we don't want them and they automatically lock you out. They don't 1295 01:49:31.720 --> 01:49:34.920 think, well, Gary had a good reason for this one. Let's keep 1296 01:49:34.960 --> 01:49:41.600 them on. It's not that personal. You're nobody to them. So when 1297 01:49:41.640 --> 01:49:45.840 you talk to customer service, they don't know what the truth is. They 1298 01:49:46.000 --> 01:49:50.880 don't know what to do. I mean, it sounds silly to talk about 1299 01:49:50.880 --> 01:49:58.399 stuff like this, but hey, they don't frustrating. Have you more than 1300 01:49:58.479 --> 01:50:02.680 frustrating? Have you thought about opening a new account? Did you try to 1301 01:50:02.800 --> 01:50:09.359 use your same email? No, I use a different email. I change 1302 01:50:09.600 --> 01:50:13.840 I changed my name a little bit, just because well, then there's no 1303 01:50:14.000 --> 01:50:16.359 reason you shouldn't be able to open an account. So why couldn't you open 1304 01:50:16.359 --> 01:50:19.520 an account? They might be going off with a service address there, Tom, 1305 01:50:20.399 --> 01:50:25.239 I don't know if they care about the address dragon, because people change 1306 01:50:25.239 --> 01:50:29.000 addresses. They don't black. I don't think they black all an address going 1307 01:50:29.079 --> 01:50:34.720 off with the IP address, Well, change your EP I guess I could. 1308 01:50:35.279 --> 01:50:39.199 I mean their dynamic you can change it. I mean you might be 1309 01:50:39.359 --> 01:50:43.439 stuck on one. But unless you need a static IP, just change it. 1310 01:50:44.880 --> 01:50:47.760 Looks and Gary, I hate to look at what can I tell you 1311 01:50:48.199 --> 01:50:51.239 we're not going to be We're not. If we call King Supers, they're 1312 01:50:51.279 --> 01:50:55.479 going to tell us the same thing they told you. They don't but they 1313 01:50:55.560 --> 01:51:00.680 don't know what to do. They don't talk to their technology people as a 1314 01:51:00.159 --> 01:51:06.640 as a food service company that wants to retain a customer. So, by 1315 01:51:06.720 --> 01:51:11.399 the way, how many returns have you had? I'm just curious. I 1316 01:51:11.479 --> 01:51:14.479 mean I don't know how. I don't know how many I've had. I'd 1317 01:51:14.520 --> 01:51:16.159 have to sit and can well, then you must have had a few. 1318 01:51:17.119 --> 01:51:20.840 I've had a few, but it's all been either missing items or they didn't 1319 01:51:20.880 --> 01:51:29.640 get the see see Gary's trying to justify to an algorithm. They've made a 1320 01:51:29.680 --> 01:51:30.960 lot. There's been a lot of mistakes. I mean, like I said, 1321 01:51:31.000 --> 01:51:34.359 that's right, God said, but there's a lot of mistakes. And 1322 01:51:34.520 --> 01:51:39.439 can I ask you something? Why do you care about that? I mean, 1323 01:51:40.159 --> 01:51:42.479 I just go on when I need stuff. Why do you have to 1324 01:51:42.560 --> 01:51:48.359 be part of this yearly annual subscription. I normally I would be going into 1325 01:51:48.399 --> 01:51:51.079 the store because I had this stroke. I don't mean going into the store. 1326 01:51:51.239 --> 01:51:55.199 Gary, I understand you had a stroke. What I'm talking about is 1327 01:51:55.720 --> 01:51:59.000 why don't you simply go on and have it delivered when you need it. 1328 01:52:02.560 --> 01:52:06.039 There's no subscription, nothing needed. You go to, you log in, 1329 01:52:06.239 --> 01:52:10.119 you buy your stuff, and you check the problem. They won't even let 1330 01:52:10.199 --> 01:52:13.880 me. They won't even let me do grocery pickup now without you, So 1331 01:52:14.000 --> 01:52:16.479 they they've pretty much turned off the Boost, but they want to. They 1332 01:52:16.560 --> 01:52:19.760 told me the only way I can shop at Supers now is to physically go 1333 01:52:19.920 --> 01:52:23.720 into a store. Okay, they don't want you as a I can't. 1334 01:52:25.039 --> 01:52:30.239 I can't use either the grocery pickup or the And it really is kind of 1335 01:52:30.399 --> 01:52:33.640 not even because I was using the grocery pickup before I sign up for Boost. 1336 01:52:34.760 --> 01:52:36.800 But it was such a hassle. We'd get in and out of the 1337 01:52:36.840 --> 01:52:39.840 car and everything. I thought, Well, the Boost, you don't have 1338 01:52:39.960 --> 01:52:43.720 to do pickup. Do you understand? Let me let me explain this. 1339 01:52:44.119 --> 01:52:48.119 Do you understand there's an alternative between picking up and Boost? Did you know 1340 01:52:48.239 --> 01:52:51.199 that? Sure? Yeah? And you know what that is, that's going 1341 01:52:51.279 --> 01:52:58.239 online and ordering groceries to be delivered random, nilly willy willy nilly. You 1342 01:52:58.399 --> 01:53:01.840 don't have to have boost is so I'm not sure they may block you out 1343 01:53:01.880 --> 01:53:05.720 of that too. In other words, if you just log, your boost 1344 01:53:05.840 --> 01:53:10.279 is gone. But if you just open an account and go on and have 1345 01:53:10.720 --> 01:53:15.399 how often do you have deliveries? Once a week? Okay, I see 1346 01:53:15.399 --> 01:53:19.319 where that so? So I pay about nine bucks for delivery, and if 1347 01:53:19.359 --> 01:53:21.880 you did that every week, I could see where that could be a painted. 1348 01:53:23.000 --> 01:53:26.760 That's why you did the subscription thing? Yeah, well, and had 1349 01:53:26.800 --> 01:53:30.359 started off bad too, because they were offering half off on the subscription at 1350 01:53:30.479 --> 01:53:34.159 Christmas time, and then when they charged my card, they charged me for 1351 01:53:34.239 --> 01:53:38.920 the Pulse full price, so I had to and they never did credit my 1352 01:53:39.000 --> 01:53:42.920 account for you know, it was supposed to be twenty nine ninety five, 1353 01:53:43.000 --> 01:53:45.079 not fifty nine ninety And what did you do about that? Did you keep 1354 01:53:45.159 --> 01:53:49.319 the fifty nine or did you get it for half price? I tried to 1355 01:53:49.399 --> 01:53:53.319 get it credited, and they told me they were credited, they were going 1356 01:53:53.399 --> 01:53:56.560 to credit it, but they never did. Okay, how did you try 1357 01:53:56.600 --> 01:54:00.640 to get it credited? I called the customer service and said, hey, 1358 01:54:00.760 --> 01:54:03.880 you know, I just looked at my credit card statement. You've charged me 1359 01:54:03.960 --> 01:54:11.000 the full price and I had a digital coupon for a half price. But 1360 01:54:11.159 --> 01:54:14.399 they didn't know anything about They were like, they might have listed that as 1361 01:54:14.479 --> 01:54:19.640 a contesting a charge as well. Probably. Yeah, yeah, I'm telling 1362 01:54:19.680 --> 01:54:24.479 you credit my account for it. It doesn't matter you made the inquiry. 1363 01:54:24.520 --> 01:54:27.640 You're a pain in the ass, is what they're gary. I'm kidding. 1364 01:54:27.720 --> 01:54:30.239 But do me a favor. Well, yeah, go and sign up for 1365 01:54:30.239 --> 01:54:32.800 an account. I can't believe you can't sign up for a new account. 1366 01:54:32.800 --> 01:54:38.720 I refuse if you use a totally new email and a totally new you know, 1367 01:54:39.119 --> 01:54:42.319 they don't even ask for a phone number, do they. If they 1368 01:54:42.399 --> 01:54:45.680 do, get a Google phone number. I swear to you you can do 1369 01:54:45.800 --> 01:54:47.079 it. You can do it. I don't care what you say. You 1370 01:54:47.119 --> 01:54:49.079 can do it. Three all three seven, one, three, eight, 1371 01:54:49.199 --> 01:54:59.239 two five five. We have more coming up on the Troubleshooter Show. Go 1372 01:54:59.399 --> 01:55:02.680 with a short Denver's Best Roofer Excel Roofing dot com. You don't pay a 1373 01:55:02.800 --> 01:55:11.720 cent until you're content. Time for an insurance checkup, free no obligation comparison 1374 01:55:11.880 --> 01:55:15.920 call Compass insurance paying too much your coverage at dozens of insurance companies find out 1375 01:55:16.000 --> 01:55:19.039 now three all three seven to seven to one help. You'll think you're his 1376 01:55:19.239 --> 01:55:24.199 only customer when you choose Frank durand the real estate man dot Com to list 1377 01:55:24.279 --> 01:55:28.680 your home with Remax Alliance three all three nine two zero sixteen twenty two. 1378 01:55:31.359 --> 01:55:35.560 All right, Dan Mackenzie, I want to take our estate planning expert attorney 1379 01:55:36.000 --> 01:55:41.039 and Miles has a very simple question. Dan, And even though we've gone 1380 01:55:41.079 --> 01:55:43.399 over in the past, I wanted to make sure he gets the right information. 1381 01:55:43.520 --> 01:55:48.840 His sister died yesterday, literally yesterday. She has very little estate, 1382 01:55:49.039 --> 01:55:54.319 okay, basically a couple grand in debts. She has about twenty something in 1383 01:55:54.359 --> 01:55:58.359 the bank and nothing to speak of, a broken down car, no real 1384 01:55:58.520 --> 01:56:02.920 estate. He wants to know there's no will either. His parents are still 1385 01:56:02.960 --> 01:56:11.039 alive. What I told him is his parents will automatically get everything with no 1386 01:56:11.920 --> 01:56:16.000 will, and that he can go get a death certificate and a small and 1387 01:56:16.319 --> 01:56:21.760 fill out a small estate affidavit. What am I missing? That is correct? 1388 01:56:23.079 --> 01:56:26.199 To get the death certificate, He's probably going to need to show some 1389 01:56:26.359 --> 01:56:30.720 proof of shared parents with the with the deceased sister, So sometimes it's a 1390 01:56:30.720 --> 01:56:34.000 little bit easier than others. They really lock those down unfortunately. So what 1391 01:56:34.039 --> 01:56:38.960 does that mean? What do you mean, show what some sort of evidence 1392 01:56:39.039 --> 01:56:42.640 that he and his sister had the same parents. Oh, okay, there 1393 01:56:42.720 --> 01:56:45.640 brother and sister, right, So okay, siblings are entitled the death certificates. 1394 01:56:45.680 --> 01:56:48.479 That might be the hardest part of this whole thing, but they are 1395 01:56:48.680 --> 01:56:53.039 entitled the desert. But they need to provide some proof that they really are 1396 01:56:53.119 --> 01:56:57.439 brother and sister. So there is an application to apply to get a death 1397 01:56:57.439 --> 01:57:00.920 certificate. It explains what he would need to do that. Then the smallest 1398 01:57:00.920 --> 01:57:05.520 state affidavit. Can he do that on behalf of his parents and get everything 1399 01:57:05.600 --> 01:57:10.720 for them? Yeah, there's two different form There's two different tables on a 1400 01:57:10.760 --> 01:57:14.279 small state affidavit. One is like listing the person who is coming around to 1401 01:57:14.359 --> 01:57:15.880 get the stuff, and then the other is listing the people who are entitled 1402 01:57:15.920 --> 01:57:19.279 to receive it. So it would have him on one and then them on 1403 01:57:19.359 --> 01:57:24.039 the other. But you are correct that under the affidavit he is swearing to 1404 01:57:24.199 --> 01:57:26.840 whoever is given him property that he's going to get it to the right people, 1405 01:57:26.960 --> 01:57:31.039 and the right people are the parents. So then after he fills that 1406 01:57:31.159 --> 01:57:34.239 out and it's blessed, he can go to the bink and actually get the 1407 01:57:34.319 --> 01:57:40.680 money. Correct. Yep, yep. Okay, Now, Miles, do 1408 01:57:40.720 --> 01:57:45.479 you have any specific questions? Do you think it would be easier for me? 1409 01:57:45.000 --> 01:57:53.000 I do have a state planning lawyer that did my parents will in our 1410 01:57:53.079 --> 01:57:57.159 POAs. Do you think it would probably be best for me to have them 1411 01:57:57.239 --> 01:58:01.560 do it? And it sounds like it's a pretty simple process, Dan, 1412 01:58:01.680 --> 01:58:05.640 what does this normally cost in time? A few hours of an attorney's time 1413 01:58:05.760 --> 01:58:10.039 or what? Yeah, I mean that's you know, but that could be 1414 01:58:10.119 --> 01:58:14.079 over a thousand bucks right to do that. So, I mean, you 1415 01:58:14.159 --> 01:58:16.680 know they could do it, we could do it, but you could give 1416 01:58:16.720 --> 01:58:18.680 it a shot first. I mean, it's like if the bank gives you 1417 01:58:18.720 --> 01:58:21.920 the money, then you know, there's not really anything to be concerned about. 1418 01:58:21.960 --> 01:58:26.640 They might if they're putting up barriers or asking for more information than you 1419 01:58:26.720 --> 01:58:29.000 able to give, and then you might want to bring an attorney in, 1420 01:58:29.119 --> 01:58:31.439 but you could give it a shot. It's designed to be something that people 1421 01:58:31.479 --> 01:58:40.079 can do without an attorney, including the vehicle. The vehicle, the DMV 1422 01:58:40.199 --> 01:58:44.199 is surprisingly cooperative in these situations. They have their own version of the smallest 1423 01:58:44.199 --> 01:58:46.439 State Affidavit, so you'd actually do one with them, And if you go 1424 01:58:46.560 --> 01:58:50.800 online and probably google Colorado DMVs Smallest State Affidavit, it will come up. 1425 01:58:51.359 --> 01:58:56.600 It is specific to them, and then there's a more general smalle State Affidavit 1426 01:58:56.680 --> 01:59:00.800 for everything else. What do you think else? Sounds good? You'd try 1427 01:59:00.840 --> 01:59:03.439 it on your own first, and if you ever need to get a hold 1428 01:59:03.520 --> 01:59:12.000 of mackenzie, it's co Plans dot co or eight three three co plans eight 1429 01:59:12.079 --> 01:59:15.800 three three co plans. Thank you for calling three O three seven to one 1430 01:59:15.960 --> 01:59:19.039 three talk seven one three eight two five five. Now I want to get 1431 01:59:19.119 --> 01:59:21.800 to uh, let's see. Oh yeah, Jennifer, go ahead. Gap 1432 01:59:21.880 --> 01:59:27.600 insurance? What's going on? Jennifer? Hey Tom, Hi, what's going 1433 01:59:27.640 --> 01:59:32.960 on? Jennifer? Well, I am it's just taking forever for GAP insurance 1434 01:59:33.039 --> 01:59:36.960 to pay on a total car. Okay, So if you had a total 1435 01:59:38.079 --> 01:59:40.880 car with GAP on it, and what was the gap? How much was 1436 01:59:40.960 --> 01:59:45.439 the gap? In other words, how much are you waiting on? Well, 1437 01:59:45.560 --> 01:59:55.239 the payoff at the time of the the payoff after a regular insurance paid. 1438 01:59:55.920 --> 01:59:58.680 Now, what what was your loan? Yeah? Yeah, what was 1439 01:59:58.800 --> 02:00:02.920 the balance left on your loan after your regular insurance paid the value of the 1440 02:00:03.000 --> 02:00:11.760 car somewhere over a little over seven thousand waiting, you had that much gap. 1441 02:00:11.840 --> 02:00:15.680 You had a seven thousand dollars gap after your insurance paid. Yes, 1442 02:00:15.920 --> 02:00:21.800 because there was another car loan rolled into it at the time of purchase. 1443 02:00:21.920 --> 02:00:26.960 Well, they don't pay for that. They only pay for a true gap. 1444 02:00:27.119 --> 02:00:29.479 Now, let me explain how that works. A lot of people think 1445 02:00:30.359 --> 02:00:35.000 gap insurance is stupid insurance, meaning that if I overpaid for a car time 1446 02:00:35.119 --> 02:00:39.600 and time again and kept rolling in the old car to the new ones, 1447 02:00:40.079 --> 02:00:43.359 I am going to be covered and you're not going to be covered. See 1448 02:00:43.720 --> 02:00:50.800 that is the biggest misunderstanding with gap insurance. Gap will pay for that particular 1449 02:00:51.039 --> 02:00:59.560 car purchased at whatever price you purchased it and minus whatever. Okay, it'll 1450 02:00:59.840 --> 02:01:04.439 but it doesn't pay for previous purchases. And that's really what happens with the 1451 02:01:04.600 --> 02:01:11.880 negative excuse me, the negative equity snowball, meaning some people they trade a 1452 02:01:11.960 --> 02:01:16.199 car in and they owe so much on the car that they actually their next 1453 02:01:16.279 --> 02:01:21.159 car goes in with a negative snowball, and that negative snowball keeps getting bigger 1454 02:01:21.239 --> 02:01:26.079 and bigger. Yeah, but that's not what happened in this situation. The 1455 02:01:26.479 --> 02:01:30.840 dealership in Welld County, by the way, that that we bought the original 1456 02:01:30.920 --> 02:01:34.199 car from, it was kind of a kind of a you know, get 1457 02:01:34.279 --> 02:01:39.520 me to him from places car. It wasn't a big purchase. This was 1458 02:01:39.600 --> 02:01:44.319 for my son. So what was the value of the car? Because they're 1459 02:01:44.319 --> 02:01:46.319 only going to go a certain percentage above. I just want to make sure 1460 02:01:46.600 --> 02:01:49.960 they're not screwing around with you because they're not going to cover you. What 1461 02:01:50.239 --> 02:01:55.279 is the percentage above value that you're going for? Is it one hundred and 1462 02:01:55.359 --> 02:01:58.960 five percent, one hundred and ten percent? What does that represent? That 1463 02:01:59.159 --> 02:02:03.000 balance? I don't know, Tom, but well I'll just real quick tell 1464 02:02:03.039 --> 02:02:08.520 you that the dealership that sold the original car car the car the engine blew 1465 02:02:08.600 --> 02:02:11.920 up or something after just a few months after he had it, and they 1466 02:02:11.960 --> 02:02:15.279 were at least willing to get us into another car, and they paid half 1467 02:02:15.399 --> 02:02:18.640 of what was still owed, which was like eight thousand dollars on that car, 1468 02:02:19.359 --> 02:02:21.920 because it was an eight thousand dollars car when we got it, and 1469 02:02:23.039 --> 02:02:26.319 so they they worked with us. They paid half of that and they rolled 1470 02:02:26.359 --> 02:02:30.359 the other half into this loan on this new car. This Kia. So 1471 02:02:30.479 --> 02:02:34.039 why do you think they're going to pay for eight thousand dollars of an old 1472 02:02:34.119 --> 02:02:39.399 car? I don't. I don't they did that. And that's that's getting 1473 02:02:39.439 --> 02:02:43.560 into the weeds a little bit because they but it's probably why they're not paying 1474 02:02:43.640 --> 02:02:47.279 you. It's probably why they're not paying you. But it's been in review. 1475 02:02:47.520 --> 02:02:54.319 It's been in final review with the the Gap insurance place since March ninth, 1476 02:02:54.960 --> 02:02:59.920 and that's a long time to be in final review. If they're not, 1477 02:03:00.600 --> 02:03:02.439 I don't care. I guess you're not really hearing what I'm saying, 1478 02:03:02.520 --> 02:03:06.880 are you. They're not going to pay you for the old car? Well, 1479 02:03:06.960 --> 02:03:11.800 can they pay me whatever they owe? I mean, yeah, hold 1480 02:03:11.880 --> 02:03:16.920 on, yes, hold on, It depends on it depends the Kiya. 1481 02:03:17.439 --> 02:03:23.680 They will only go about what, at the very most, one hundred and 1482 02:03:23.800 --> 02:03:29.520 twenty five percent of value. That's why I'm asking you. At the time 1483 02:03:29.840 --> 02:03:35.319 of the wreck, what was the value of the car? Peeks? And 1484 02:03:36.000 --> 02:03:40.439 it was a Hundaikona, not a Kia. Sorry, okay. If it's 1485 02:03:40.479 --> 02:03:44.800 a Hyundai Kona, you have to figure out. Let's just put it to 1486 02:03:44.960 --> 02:03:47.000 numbers. What did you pay for the damn car? And I don't mean 1487 02:03:47.079 --> 02:03:54.640 with the negative snowball. Well, I have to I have to look back. 1488 02:03:54.920 --> 02:03:57.520 I just called you on a whim. I'd have to go pull the 1489 02:03:57.600 --> 02:04:00.199 paper. Okay, if you really want help, I'll help help you. 1490 02:04:00.319 --> 02:04:04.119 But let's just say the car was worth at the time of the wreck twenty 1491 02:04:04.159 --> 02:04:09.479 two thousand. Does that sound like it was worth way more? Or is 1492 02:04:09.800 --> 02:04:14.800 that about right? That's about right. Let's just say it was. Then 1493 02:04:14.880 --> 02:04:19.560 you times that by one twenty five percent, and you come up with twenty 1494 02:04:19.640 --> 02:04:26.159 seven to five. So if it was if your loan, if your loan 1495 02:04:26.960 --> 02:04:31.880 was twenty five, they'll pay you twenty five hundred. If your loan was 1496 02:04:32.039 --> 02:04:36.000 twenty seven, five or thirty, they're not going to pay you anything. 1497 02:04:40.640 --> 02:04:45.399 They're only going to pay the value of that car and a buffer. They're 1498 02:04:45.479 --> 02:04:49.560 not paying for past mistakes. I guarantee you that is what's hanging you up 1499 02:04:49.680 --> 02:04:57.840 right now. I see what you're saying. Now. It's because people think 1500 02:04:57.960 --> 02:05:05.159 gap insurance is stupid insurance. It is not, you know, it's I 1501 02:05:05.239 --> 02:05:12.079 guess the stupidity comes in at buying from that dealership and then buying a new 1502 02:05:12.159 --> 02:05:16.479 car and letting you know. I just couldn't see paying eight thousand dollars on 1503 02:05:16.600 --> 02:05:20.600 a car that the engine blew up and there was no I'm not I'm not 1504 02:05:21.800 --> 02:05:27.399 I'm not chastising you for I'm not chastising you for what you did. But 1505 02:05:27.600 --> 02:05:31.640 the insurance company doesn't take doesn't pay for that. They don't pay for past 1506 02:05:31.720 --> 02:05:36.159 mistakes, they don't pay for previous vehicles. And that's in essence what you're 1507 02:05:36.199 --> 02:05:40.600 doing. You're asking them to pay because it's right around the same amount, 1508 02:05:40.920 --> 02:05:44.319 seven grand, they're not going to pay it. I'm shocked if you get 1509 02:05:44.359 --> 02:05:46.920 a payment. I'm sorry to tell you that. But once you get the 1510 02:05:46.960 --> 02:05:49.600 figures, call us back and we're happy to go over it with you. 1511 02:05:49.880 --> 02:05:54.079 I have to take this break three oh three seven one three eight two five 1512 02:05:54.239 --> 02:05:59.520 five go with a sure thing Denver's Best roofer Excel roofing dot com. You 1513 02:05:59.560 --> 02:06:05.760 don't pay until you're content. Time for an insurance check up free, no 1514 02:06:05.880 --> 02:06:11.760 obligation. In comparison, call Compass insurance paying too much your coverage at dozens 1515 02:06:11.800 --> 02:06:15.439 of insurance companies find out now three all three seven to seven to one help. 1516 02:06:15.640 --> 02:06:18.159 You'll think you're his only customer when you choose Frank durand the Real estate 1517 02:06:18.279 --> 02:06:23.680 Man dot com to list your home with Remax Alliance three oh three nine two 1518 02:06:23.760 --> 02:06:35.399 zero sixteen twenty two. Hi Tom Martino, you're a troublesweader three oh three 1519 02:06:35.560 --> 02:06:41.000 seven one three talk. I hope you guys understand about gap insurance. It's 1520 02:06:41.039 --> 02:06:45.800 really important. Just please keep that in mind. It will not pay for 1521 02:06:45.880 --> 02:06:50.479 past mistakes or past values, only the new car and if you overpaid a 1522 02:06:50.520 --> 02:06:56.399 little for that, but not more than one hundred twenty five percent. Susan, 1523 02:06:56.520 --> 02:07:00.239 what's going on with you and your sewer? Susan, welcome, Thank 1524 02:07:00.319 --> 02:07:04.039 you, Tom, and I appreciate your help. I'm a seventy seven single 1525 02:07:04.279 --> 02:07:11.039 Denver citizen living in my home which I've owned for all most of those years 1526 02:07:12.560 --> 02:07:18.520 thirty years. Huh. And in March, the Denver Sewer section of the 1527 02:07:19.399 --> 02:07:26.000 water company in Denver did an alley scope of the main line down the center 1528 02:07:26.079 --> 02:07:33.000 of the alley to show that my pipe where it enters the main pipe in 1529 02:07:33.119 --> 02:07:41.119 the alley was cracked with roots going into it. Now across the alley from 1530 02:07:43.000 --> 02:07:46.479 in the back my neighbor's Christmas tree, which has been therefore before I moved 1531 02:07:46.520 --> 02:07:54.279 here in the ground and has grown massively. Rady City usually call on Denver 1532 02:07:54.840 --> 02:07:58.640 and New York City would love to have that Christmas tree. It is so 1533 02:07:58.800 --> 02:08:05.079 mammoth and beautiful, but it has cracked the pavement in the alley from her 1534 02:08:05.199 --> 02:08:13.039 back part of the alley to my yard, and there are no other trees 1535 02:08:13.079 --> 02:08:16.560 around. I don't have trees. I have concrete back there against my back 1536 02:08:16.640 --> 02:08:20.600 sense. And yet they are threatening me. The sewer company is threatening me 1537 02:08:22.560 --> 02:08:28.359 for that public access area that I have to pay fifty two hundred dollars to 1538 02:08:28.479 --> 02:08:31.840 fix my sewer line, that her tree. Okay, Susan, Susan, 1539 02:08:31.399 --> 02:08:35.960 I know where you're coming from. Let me explain some stuff without taking It's 1540 02:08:37.000 --> 02:08:41.159 going to be difficult to understand because it's not going to be logical. But 1541 02:08:41.279 --> 02:08:45.159 I have to tell you this, this is really important. Again. I 1542 02:08:45.319 --> 02:08:48.880 have to smack people sometimes straight up with truth and facts. Not what you 1543 02:08:50.079 --> 02:08:54.880 think should be done, but what is fact, and that is this tree. 1544 02:08:54.000 --> 02:09:00.359 Roots are God's roots. Your neighbor did nothing negligent. Your neighbor is 1545 02:09:00.520 --> 02:09:03.920 not responsible for them, especially for a tree that's been there one hundred years. 1546 02:09:05.439 --> 02:09:09.720 Your neighbor would only be responsible if she went out there with a jackhammer 1547 02:09:11.079 --> 02:09:15.359 and somehow screwed up your sewer line. No matter what you think, it 1548 02:09:15.439 --> 02:09:20.439 will never happen. You will never hold someone else responsible because of their tree 1549 02:09:20.520 --> 02:09:26.880 roots. Now, in a perfect world, a sustainable sewer can withstand some 1550 02:09:26.119 --> 02:09:33.920 root pressure. But even if it can't, you can't blame the tree's property 1551 02:09:33.039 --> 02:09:39.319 owner. You can't. It will never happen. Number two. Okay, 1552 02:09:39.439 --> 02:09:46.199 but here's the issue. Your service line needs to be replaced. You're the 1553 02:09:46.479 --> 02:09:52.439 only one responsible for that. No one else is, even in a public 1554 02:09:52.680 --> 02:10:00.520 thoroughfare where that's right, that's right, that's right. You're responsible from your 1555 02:10:00.720 --> 02:10:05.319 home to the sewer main, even if it goes across public property. Yes, 1556 02:10:05.439 --> 02:10:11.840 you are, Susan. I like I said, I didn't. I 1557 02:10:11.920 --> 02:10:15.920 knew you weren't going to like what you heard. That sewer line is yours. 1558 02:10:16.439 --> 02:10:20.760 It doesn't matter that it goes through that public alley. In fact, 1559 02:10:20.439 --> 02:10:26.159 because it if it went to a public street, you would have to pay 1560 02:10:26.560 --> 02:10:31.119 to repave the road and the sidewalk. If it went out the front of 1561 02:10:31.199 --> 02:10:37.119 your house and it went into the street to the sewer main, you would 1562 02:10:37.239 --> 02:10:43.560 have to pay to disturb. If you disturbed the sidewalk and the pavement, 1563 02:10:43.279 --> 02:10:48.079 it would be your responsibility to redo them, or the city would redo them 1564 02:10:48.159 --> 02:10:54.680 and charge you, because that is a homeowner's responsibility. Now, let me 1565 02:10:54.760 --> 02:11:01.239 explain something to you. The good news is there are technologies available that do 1566 02:11:01.439 --> 02:11:07.119 not disturb the ground a lot. If you're eligible. Some of the new 1567 02:11:07.279 --> 02:11:11.880 technology can do what's called a pipe burst. Without getting too technical, they 1568 02:11:11.960 --> 02:11:16.319 can run a bullet type pipe under the ground and come up to where that 1569 02:11:16.840 --> 02:11:22.560 and they only have to dig on each end. Sometimes you can't do that. 1570 02:11:22.359 --> 02:11:28.560 Whatever it is you, it's a fee. Well for that, I'm 1571 02:11:28.680 --> 02:11:31.479 hold on. I thought it would be more. How it must not be 1572 02:11:31.640 --> 02:11:35.680 that long? Then, well, it isn't that bad of a break. 1573 02:11:35.760 --> 02:11:37.720 I'm told I don't know a thing about that. But listen, here's what 1574 02:11:37.840 --> 02:11:41.479 I want you to do, Susan. If they're only going down to that 1575 02:11:41.640 --> 02:11:46.920 one break for five thousand, that's not always the wisest thing to do. 1576 02:11:46.880 --> 02:11:50.479 It's usually a signal that your sewer line. What you don't want to do 1577 02:11:50.720 --> 02:11:56.800 is be paying five grand every now and then. What I would like you 1578 02:11:56.920 --> 02:12:00.880 to do. Who did you get the bid from. It's called top hat. 1579 02:12:01.159 --> 02:12:03.399 It was referred by the sewer company and they went from the top of 1580 02:12:03.479 --> 02:12:09.359 my house. I scoped half of the backyard to the alley line, and 1581 02:12:09.520 --> 02:12:15.479 my pipes are fine. Who referred top hat to you? The Denver Sewer 1582 02:12:15.560 --> 02:12:18.920 Company gave a list of names, and they said, this particular man has 1583 02:12:18.960 --> 02:12:24.760 a patent on that kind of a caller that could replace that that small break. 1584 02:12:26.319 --> 02:12:31.600 Well, okay, if okay, that's fine. They do have top 1585 02:12:31.680 --> 02:12:37.600 Hat does have some special technology. But before I had top Hat do it, 1586 02:12:39.159 --> 02:12:43.039 since you've already gotten a bid, I would also have someone else do 1587 02:12:43.159 --> 02:12:48.760 it. Give you a bid. Well, they supposedly are the only ones 1588 02:12:48.840 --> 02:12:52.439 that could do that because they have Okay, so because of that, you're 1589 02:12:52.479 --> 02:12:56.840 not even going to try to get another You're just gonna believe that, right, 1590 02:12:56.000 --> 02:13:00.560 and you're not even going to try? Is that? What is that? 1591 02:13:00.680 --> 02:13:03.399 What eighty seven years of experience told you? You're a wisdom I called 1592 02:13:03.880 --> 02:13:07.640 wisdom? Okay, listen, And I don't mean to be by the way 1593 02:13:07.800 --> 02:13:09.960 you're You're too old for me to give you a tough time. I don't 1594 02:13:09.960 --> 02:13:13.520 want to give you a tough time. But Susan, here's what I want 1595 02:13:13.560 --> 02:13:16.319 to say. Seriously, top Hat might be the best choice, but maybe 1596 02:13:16.399 --> 02:13:22.239 not. So you can't go wrong simply getting another opinion. That's all I'm 1597 02:13:22.279 --> 02:13:28.600 asking, And and and because there are different technologies, as I mentioned, 1598 02:13:28.199 --> 02:13:33.680 that might be able to preserve some of the ground and save money. You're 1599 02:13:35.439 --> 02:13:39.960 right about top Hat having some stuff. I read about them. But I 1600 02:13:39.159 --> 02:13:43.239 want you to try at least one more, get one more bid that there's 1601 02:13:43.319 --> 02:13:48.359 a free second opinion. If you call plumb Line Services, it's free. 1602 02:13:48.000 --> 02:13:50.840 And you even tell them that, say, you know, Tom Martinez said, 1603 02:13:50.880 --> 02:13:56.079 I get a free second opinion, and go ahead, and I'll give 1604 02:13:56.119 --> 02:14:01.039 you the number, and maybe you will go with top Hat. But at 1605 02:14:01.199 --> 02:14:05.840 least get two bids. At least. Oh you know, about three years 1606 02:14:05.840 --> 02:14:09.960 ago, I got a knock at my front door. My gas pipe was 1607 02:14:09.720 --> 02:14:15.720 leaking. They dug up the center of the street out front, put a 1608 02:14:15.840 --> 02:14:18.960 pipe from the center of the city street to the corner of my house. 1609 02:14:20.560 --> 02:14:22.359 And they charged me nothing. So I, well, I don't know why 1610 02:14:22.439 --> 02:14:26.600 that happened, because they could have charged you for your service line. They 1611 02:14:26.680 --> 02:14:31.199 must have damaged it or something. But let's say they didn't. Let's say 1612 02:14:31.279 --> 02:14:35.800 they did it to be kind. The sewer department doesn't have to do it 1613 02:14:35.920 --> 02:14:39.680 to be kind, Okay, you know, I mean, I wish I 1614 02:14:39.760 --> 02:14:43.600 could tell you, you know what, damn it they put in that gas 1615 02:14:43.720 --> 02:14:46.439 line, then you should be able to get the sewer line done because it's 1616 02:14:46.520 --> 02:14:52.039 not true. Okay, so that's the truth. You take this number down 1617 02:14:52.119 --> 02:14:56.680 for plumb line and get a second opinion. Three zero three okay, five 1618 02:14:56.880 --> 02:15:05.319 eight six all right, one zero eight six. Thank you, Tom. 1619 02:15:05.920 --> 02:15:09.600 I'm sorry for that. I had to tell you like it's your responsibility, 1620 02:15:09.680 --> 02:15:13.079 but it is. And people, I'm telling you there are things that do 1621 02:15:13.279 --> 02:15:16.880 not sound logical that are logical and that's just the way they are. Three 1622 02:15:16.960 --> 02:15:22.720 oh three seven one three eight two five five. Go with a sure thing 1623 02:15:22.880 --> 02:15:26.279 Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're 1624 02:15:26.359 --> 02:15:33.279 content. Time for an insurance checkup free, no obligation. In comparison, 1625 02:15:33.439 --> 02:15:39.520 call Compass Insurance paying too much your coverage at dozens of insurance companies find out 1626 02:15:39.560 --> 02:15:43.079 now three oh three seven seven to one help. You'll think you're his only 1627 02:15:43.199 --> 02:15:46.960 customer when you choose Frank durand the real estate Man dot com to list your 1628 02:15:46.039 --> 02:15:56.800 home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi, 1629 02:15:56.000 --> 02:16:00.960 Tom Martino, your troubleshooter three O three seven one three talk seven one 1630 02:16:01.000 --> 02:16:03.920 three eight two five five. Sometimes I feel like the bearer of bad news. 1631 02:16:05.079 --> 02:16:07.920 Paul, real quick here, anything going on that you want to tell 1632 02:16:09.000 --> 02:16:13.039 us about? Four specials eight six two five, five five four. Well 1633 02:16:13.079 --> 02:16:16.119 you have enough specials. I mean, your your prices truly are special. 1634 02:16:16.199 --> 02:16:18.720 But let's do one screaming deal. What do you got screaming deal? Yeah? 1635 02:16:20.000 --> 02:16:22.239 One one. You can limit it to the to one that you pick 1636 02:16:22.319 --> 02:16:26.079 from who calls? Yeah, all right, So we'll do a system check, 1637 02:16:26.159 --> 02:16:31.079 a free system, check an existing system if they have an existing system, 1638 02:16:31.159 --> 02:16:33.760 totally free, totally free, okay, cool? All right? Three 1639 02:16:33.840 --> 02:16:37.440 oh three eight six two five five five four, and of course free water 1640 02:16:37.559 --> 02:16:41.799 tests as well for anyone. Three oh three eight six two five five five 1641 02:16:41.840 --> 02:16:46.840 four waterpros dot Net. Julie, what's going on? Hi? Tom, 1642 02:16:48.440 --> 02:16:54.879 Hey Julie, what's going on? Well, my hot water has been out 1643 02:16:54.959 --> 02:17:01.120 for the past five months in my apartment. On You've not had hot water 1644 02:17:01.360 --> 02:17:07.639 for five months in my kitchen? Why is that? Why just in your 1645 02:17:07.719 --> 02:17:13.399 kitchen? You mean hot water works in your bathroom? It does and then 1646 02:17:15.479 --> 02:17:18.200 but that does on and off too, But it doesn't make sense to me. 1647 02:17:18.840 --> 02:17:24.559 That doesn't make sense. Well, and so this, this is why 1648 02:17:24.600 --> 02:17:31.840 I'm calling you, because like I've been really patient about it, and I've 1649 02:17:31.959 --> 02:17:37.760 gone down there and I've said to the management and I said to the maintenance 1650 02:17:37.840 --> 02:17:43.040 team, you know, just explain to me what's going on, and they'll 1651 02:17:43.079 --> 02:17:46.760 say things to me like, oh, we have no idea. Well, 1652 02:17:46.840 --> 02:17:52.200 i'll tell you this, Okay. On the surface, it does sound puzzling 1653 02:17:52.000 --> 02:17:58.040 that you have water hot water except in the kitchen. I don't understand that 1654 02:17:58.200 --> 02:18:05.159 because water is hot water and it doesn't discriminate where it goes. I just 1655 02:18:05.280 --> 02:18:07.799 can't even fathom that. But here's what I want to do. Rather than 1656 02:18:07.879 --> 02:18:11.680 cut you off, Let's give this to Deputy Marvel because I think she can 1657 02:18:11.719 --> 02:18:15.680 get to the bottom of it at least and get us some information. So 1658 02:18:15.840 --> 02:18:18.200 we'll do that right now, Julie, and then I have to because I'm 1659 02:18:18.239 --> 02:18:20.920 running out of time, and we'll get you back on to mar if you 1660 02:18:22.000 --> 02:18:24.399 want, but we're going to give this to Deputy Marvel to talk about. 1661 02:18:24.760 --> 02:18:26.879 I'm Tom Martinez. Save all your problems for me.