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Welcome to the Teachers Need Teachers Podcasts, the podcast for teachers who don't want

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to just survive teaching, but actually
thrive. Imagine having a school year so

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successful that you definitely minimize the Sunday
scaras and maybe even look forward to Monday

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mornings. Can you imagine yourself just
sailing through the struggles of dealing with high

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maintenance parents, even if you have
a particularly difficult class. Have you ever

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wished for a way to navigate difficult
parent teacher interactions with ease? Because here's

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a thing. When you don't effectively
handle these situations, the stakes are high.

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It cannot only affect your job or
job satisfaction, but also the student's

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success, which, let's be honest, can have negative repercussions in the long

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run. So say I'm giving you
seven strategies, a teacher's toolkit if you

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will, that will not only make
your interactions with parents smoother, but will

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also transform your school year. So
the first strategy for dealing with difficult parents

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is try to understand where they're coming
from. This can be a lot easier

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if you are a parent, but
if you're not a parent, then maybe

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try to think of it as maybe
being a pet parent, or maybe you

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have a niece or a nephew or
a younger cousin or sibling, just basically

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you being in a situation where you
really care about another child or someone that's

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dependent on you. Because honestly,
parents are doing the best that they can.

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A lot of us, or actually
most of us, we just parent

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the way that we were parented,
and so we're basically going off of what

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we've seen our parents do. That
some parents and people in general are aware

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enough to not pass on any trauma
that they had when they were kids.

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But a lot of times people don't
even really realize how their parents created this

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trauma in their lives, and so
they just end up parenting the same way

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and their kids kind of get the
same trauma. So sometimes we have conflicts

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with parents because we have expectations of
them that really don't align with their reality

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and vice versa, and so that's
something that we have to take into account,

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especially when we're thinking about how we
communicate with parents. For example,

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you might expect a parent to be
there to read all of your emails and

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read all the hand notes that you
give and to help their child with homework,

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but that parent could be working two
jobs and the student rarely ever sees

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their parent, And we can't judge
that parent because at least the providing food

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and a roof over their head.
And no, they may not be able

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to be there to be as involved
in their child's education, but again they're

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doing the best that they can.
I've heard of teachers really criticizing parents for

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not being there to help their child
or just being around at all, but

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really we can't judge them because again, they're doing the best that they can.

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Also, some parents parent out of
fear, and so they are worried

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about things happening to their child that
happened to them, and so they're coming

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from a fearful place and the interactions
that they have with you could also be

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stemming from that. So that's not
to say that it's an excuse for when

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parents are belligerent or when parents are
unreasonable in their demands, But trying to

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look at the situation from a more
objective point of view will really help you

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in terms of being able to communicate
effectively with them. So that brings me

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to my next tip, which is
having open communication. And so this involves

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letting parents know what is going on
in your class. It doesn't mean bombarding

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them on a daily basis with emails
or newsletters about what the students did that

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day, but finding a balance where
you do communicate with parents what it is

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that is happening so that they know
how to best support their student. For

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example, you could consider sending out
a weekly newsletter via email or in person

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so that parents know what to expect
in terms of maybe any upcoming tests or

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quizzes, or projects or major assignments, and then if they have the time,

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they can help their student if needed. As I mentioned in my last

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video about open house, you can
also let parents know ahead of time what

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the homework schedule is. So if
you are signing homework every night, or

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if you have a major quiz on
Friday that you give a study guide for

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maybe on a Wednesday, let the
parents know that so that they can help

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their student or at least remind them
to study for that quiz or remind them

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to do homework. And then you
definitely want to take extra steps for students

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that are struggling to get their work
done or are struggling even behaviorally, So

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this is when you're going to communicate
with specific parents even if they're not responding,

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even if they're not picking up the
phone, you just need to try

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and see if you can get a
hold of them and see if you can

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get the students some support at home. You definitely want to cover your bases

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and at least make the effort.
Any time I have a lot of students

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that are confused about an assignment,
or if I have parents that are asking

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the same question, I will send
out an email to all of my students

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and their parents so that I can
clear up any confusion. And if there's

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something major coming up that I definitely
think that the parents need to help their

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students study for, or more like
help remind them to study for it or

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be prepared for, then I will
send up communication. I don't send weekly

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newsletters because the students that I have
are pretty much on top of keeping up

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with their assignments and work. But
if you do have a population that struggles

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a lot, or if you have
a certain subset of students that are frequently

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behind, then you can send something
weekly to those parents so that they can

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help you out, and that way
the kids are going to support both at

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home and at school. So strategy
number three is active listening and empathy.

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So when we're communicating with parents,
let's say that you have a concern about

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their student because their student is behind
as in any work, is misbehaving.

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We want to be in a place
where we are empathetic and where we are

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trying to come from the parent's point
of view. And here's why, even

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if a student is legitimately being disruptive, it just like not a good person

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in general. We want to be
really mindful of our home. We want

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to think about the way that we
are communicating or talking about that student,

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their progress and their behavior in a
way that doesn't put the parent on the

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defensive because no matter what, a
parent doesn't want to think the worst things

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about their kids because in the and
it also makes them feel like a really

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bad parent. So if you're telling
them that their kid constantly misbehaves is rude,

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or if you just do any kind
of name calling, that's going to

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put the parent on the defensive and
they are probably going to then attack and

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things could get really ugly. So
you want to think about if you were

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receiving that message, that email,
phone call, letter, how would you

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receive it. So maybe if you
receive something similar about your style of teaching,

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how would you feel about that?
Or if maybe someone had said,

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oh wow, your dog is like
really misbehaved and ugly, how would you

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feel about that? So really think
about your tone and your delivery when it

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comes to communicating with parents. I
have personally read so many emails that other

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teachers ran by me and said,
hey, what do you think about this?

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And I'm like, no, no, no, no, do not

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send, And I would help them
edit it with the idea of how would

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you want to receive that message,
Like, how could someone communicate the same

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message to you in a way that
makes you want to improve, that makes

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you want to actually work with the
other person. So maybe try running that

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email by a colleague, or if
you trust your administrators and having them read

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it, or if you don't have
anyone like that, you can definitely use

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AI. There have been a few
times that I've used chat chept and said,

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please rewrite this email in a way
that is positive and that will get

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a positive response or at least a
helpful response from the other person. And

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so you can just basically write down
the gist of what you're trying to say.

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You can just put it unedited with
all the thoughts that you're thinking,

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no matter how negative they are,
and ask chat chept to just fix it

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for you to that the receiver won't
get mad, because think about it,

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what do you really want? What
is the result that you want from that

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email? Do you want the parent
to get mad? Do you want the

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parent to go and beat their child
for being disrespectful? Like? What do

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you want from the parent? And
use that to frame how you deliver your

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message. And if you use that
and I've been using that frame for many,

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many years and only a couple of
times, I've probably slipped and had

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kind of a not so great tone
with expected results. But if you are

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framing your message that way to get
a more positive, constructive, helpful response

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from the parent, then you need
to really think about how you write those

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emails and messages. So the next
tip, in addition to active listening and

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being empathetic in your communications, is
to set expectations. So hopefully at this

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point you let parents know your policies, particularly with grading and homework that's late,

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homework that's missing, maybe retake some
things like that. So it's a

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good time to reiterate the policy for
a particular situation. But something that really

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goes a long way is flexibility.
So if you tell a parent, you

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know, I only allow students to
retake a test if they have a seat

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or below on it. But because
I saw that Jonathan, we really struggled

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with this particular unit and I didn't
have time to give him extra practice,

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I will let him retake it if
he has shown me that he's studied for

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it. So some flexibility in there
will really go a long way in terms

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of maintaining a good parent teacher relationship
there because it really helps if the parent

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is on your side and working with
you rather than blaming you for their child's

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failures. And if you're going to
make any kind of accommodations for the student,

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let the parent know what your expectations
are. So yes, I'm going

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to let them turn their work in
late, but they have two days,

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or I'm going to let them turn
in their work a week late, but

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it has to be completed or has
to be X, Y and z.

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So the flexibility is there, which
means that you're compromising, but you still

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have your expectations so that the parent
knows that they're not just going to get

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away with whatever. Now, the
next strategy which can be a little bit

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hard in terms of communicating with parents
is to stay positive and professional. Now,

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look, I have received my share
of nasty emails from parents because they're

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just reacting and they just really don't
care about how they're coming off via email,

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and so trying to respond in a
way that isn't equally snarky can be

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really difficult. I mean, let's
be honest. If we're being attacked the

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then actual response is to defend ourselves. But that's not something that we want

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to do in terms of being defensive
or being nasty right back at them,

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because I'll just tell you it's going
to escalate, it's going to get worse,

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and it's probably going to move higher
up the chain, which is going

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to be a headache over what a
late assignment, over what a student talking

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across the room. Do you really
want that headache just so that you can

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get back at them. I mean, yeah, it would feel good to

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get back at them. But you
could just write that nasty email and delete

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it. I've done that many many
times, or I've written it and shown

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it to a coworker who knows about
the situation and be like, I really

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want to say this but I'm not, and you can commiserate with them about

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it, and then you write the
email that really you should have written.

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So let's also make sure that when
we are communicating with the parent that we're

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not attacking the student as person.
We are more discussing the behaviors that the

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student is doing, so that we're
not saying that the student is a bad

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student, that the student is lazy, is rude, disrespectful. We don't

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want to say the student is this, but we do want to say,

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like, the student behaves this way, the student is being this way.

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I know it just seems like I'm
splitting hairs or that it's semantics, but

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it goes a long way in terms
of not making a parent want to fight

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back or not making a parent want
to go straight to your principle because of

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the email or message that you sent. So we want to make it professional

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in a way that we would want
again empathy in the way that we would

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want to perceive it. If we've
got an email with some criticism from our

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administrator, how would we want that
to be worded? How could the administrator

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worded in a way that would make
us more receptive. So again, professional

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and empathetic. These two things will
go along way in terms of maintaining parent

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teacher relationships with all of the parents
that your students have. Now, let's

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say that you have a parent teacher
meeting. They want to meet with you

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and talk to you in person.
It can also get kind of hard there

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to either not cower and be insecure, or on the opposite end, to

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not fight back and get belligerent as
well. But you really aren't going to

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win if it turns into a yelling
match. So if a parent starts to

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get too much in your face and
starts attacking you, you need to end

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the meeting just right then and there. If you do not have the right

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to talk to you that way,
they are not your boss. If you

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think that a parent is going to
be coming at you in an angry way,

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then I suggest that you either have
an administrator there or maybe that student's

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counselor or even better, if you
have one, I would have a union

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rep there with you. That way, there's someone who is not only a

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witness, but someone who will hopefully
back you up. Unless you don't have

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a principle that backs you up,
then use one of the other options,

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but do not ever let a parent
verbally attack you. Do not ever let

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a meeting go to a place like
that. Just end it and leave,

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ask them to leave. Just try
to keep your trust me. Now,

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I alluded to this in the last
tip for the next strategy is to involve

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your administration when necessary. Now,
I definitely don't think that you should ever

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just escalate things to your principle right
away. The student is misbehaving, lest

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they have like a weapon at school, but anything below that, even if

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they're bullying or if they're doing something
that really is an inappropriate in class,

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you want to deal with it first. You want to deal with the student

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first. You want to maintain that
relationship with the student. You're going to

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view with them the whole year.
Then you want to talk to the parent

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and see if you can work with
them. And if that doesn't work.

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After you've taken those steps, then
it's good to involve the counselor or the

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administration. They need to be there
to back you up. I know that

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for some of you you don't have
administrators that will back you up. However,

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you do want to at least let
them know of the situation, because

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at least you can say that you
told them, even if they do nothing

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about it, and you want to
put it in writing via a message or

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something like that, let them know. That way, if it does escalate,

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you can say I told you about
this. I definitely gave you information

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about it, and so here we
are. Now what Because your administrator should

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definitely back you up as a teacher, and if they don't, you have

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to see if there's someone else above
them that you can get to support you

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in the situation. My last strategy, which is so so important I cannot

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stress enough is to document everything everything. So this will start from the beginning,

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especially if you start to notice a
pattern with a student, you want

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to keep a log of strategies that
you've used to work with them. Whether

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it's a behavior thing or if it's
an academic thing, you want to keep

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a log because if you've been using
certain strategies to try to get them to

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behave in class, or if you're
doing extra scaffolding or extra measures to get

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them to be successful, you want
to make sure that you have a log.

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That way, if someone comes back
to you and says that you didn't

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do anything, you have proof.
You also want to keep a log of

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conversations that you've had with student,
with the parents, counselors, and administrators.

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Definitely keep a log. And again, if someone tries to hold you

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accountable for an incident that happens in
class, or for a student not passing

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your class or not being successful or
not having gains that the parent and the

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school had expected, you can show
them that you have had these conversations,

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you've done X, y and Z
for the student, and it still hasn't

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worked and you haven't gotten any support. So you want to always have that

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log because that can really save your
butt. I know that some of these

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tips can skew a little bit on
the negative, and a lot of the

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time, if you have a student
that's doing what they're supposed to do,

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you're not going to have to worry
about them. If you have supportive parents

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who are making sure that their student
does what they're supposed to do, or

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who's already on top of it when
their student is struggling, you don't have

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to worry about it. You mainly
have to worry about the parents who are

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going to blame you for everything that's
happening, for who is going to attack

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you for things that you're doing in
your class in terms of how you teach

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or what you teach, or parents
who want to nitpick about every single thing

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and want extra help or extra special
attention for their student. Those are the

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parents that you have to work with
and worry about, and they're the ones

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who are going to probably cause the
most anxiety for you. But it doesn't

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have to be that way. If
you are proactive in terms of the way

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that you communicate with them. Often
you communicate with them, and just keeping

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in mind that they are doing the
best that they can, you can avoid

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so many problems. Not all,
there are still some parents out there that

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are extra let's just put it that
way, but you can really minimize those

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negative interactions if you follow these seven
strategies. I really wanted to thank you

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guys for being here this week.
I also really love getting messages from you,

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and I'm really grateful for those of
you that have reached out and told

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me about how you listen to the
podcast and how you've been binge listening to

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it. And I really also love
listener questions because a lot of times it

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gives me inspiration for what episodes I
need to create for you guys, because

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I want this to be relevant.
I mean, there's just so many aspects

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of teaching that it can be difficult
for me to really know what it is

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that you need right now. And
I also don't necessarily want to just keep

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repeating myself. I want to make
it so that when you do come here

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to this podcast on my lately sporadic
schedule because school's been a lot right now.

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But I just want to so that
when you do come back current episode,

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that it's just what you need just
in time. So if you do

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have any ideas for future episodes,
please be sure to send me an email

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at Kim at teachers Need teachers dot
com and I'll reply to you. Just

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so you know, I do reply
to my email. Sometimes it takes me

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like a week, but I do
reply to my emails. But also,

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like I said, it could be
the topic for my next episode like this

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one today. Thanks for hanging out
with me today, you guys, and

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I will see you next time.
