Ripped off, you don't help, come running as fast as we can.
Shooter's gonna help, coming, man, this is the Troubleshooter Show now,
Tom Martine, Welcome, Welcome to the show. As you know, this
is the only show off it's kind. We're here to solve problems, answer
questions, take complaints. Our goal in life is to make your life just
a little bit better. If you've been ripped off or know someone that's been
ripped off, and you need help, this is a place to come.
Our phone number simple three oh three Martino. That number works on and off
the air all the time. Tell your neighbors, your friends, your relatives
when they need help because that contractor took money and ran, or that landlord's
trying to kick you out for no good dang reason. That is what we
help with. You can reach us three oh three Ry Martino help at troubleshooter
dot com. And then during the show you can always use three three seven
one, three eight two five five. We broadcast all over the place,
but our flagship is right here on six point thirty KHW and iHeart Channel.
By the way, you can listen to us on the iHeart app in the
car. You can hear us in FM. You can watch us and listen
to us on YouTube. You go to YouTube, you type in trouble Shooter
Network. You can see the live stream every single day between ten and two
o'clock. In fact, even during the breaks, you can chime in and
listen to us. It's like being part of the club. That's how I
would describe it. And of course one of the most down loaded podcasts in
the iHeart network a lot thousands upon thousands, actually that's wrong, tens of
thousands upon tens of thousands each month, and we're really proud of that.
I thank you guys for joining us today in studio with me. Mark Schamansky,
he's actually I consider a Mark a friend. I'll tell you why.
We've known each other, coming on ten years. His company has done work
at our house and I couldn't be happier with it. We have hung out
a couple of times, had a few beers together over the years, and
he's just a good, solid guy that I've come to know and respect as
a businessman. In a field where there is so many ripoffs, and I'm
talking about just contractors in general, Mark, I get very few complaints,
very few over a ten year period and anytime I have and I send them
over to you, they're taking care of just like that, pronto. I
think that is so important. It's not just about hey, we all goof
up. What are we going to do about it? And any company that
says a dot is lying right? You know, if everybody has completely all
five stars reviews and everything's perfect, bull, Yeah, there's a problem with
it, no doubt. And it really is how people react to a problem.
And that goes for all companies, especially ones on our referrals. That's
what we expect. We don't expect everybody to be perfect because it's impossible.
Hell, we're not perfect. When I add my good years for ten years,
five different good years, fifty plus employees, we had problems all the
time. I'm sure it's just the way it is. Man. I had
problems with employees. I'll say this. I don't mind saying it. I
had problem customers. I have been known to fire customers. Have you ever
fired a customer. There's been times where I said, you know, what
work we've done is it's on us. We're leaving the job. Yeah,
we're done. And I tell you what, ninety nine percent of time no,
no, no, we're sorry. What can we do to rectify this?
Because yeah, sometimes I'll tell you street, I'll tell you someone that's
really good. In fact, his company, Excel Roofing, is incredible.
Jay Brats and now Henry Bratts. These guys are very smart across numerous reasons.
But I want to bring this one up. They have literally met with
people who they're going to do a roof for or give a bid for,
and they can tell that customer is not going to fit in, and they
literally won't do the work for him. The only complaints I have ever got
on Excel Roofing, well that's not true. There was one where the guy
was mad. Listen to this mark. You can appreciate this. You do
some roofing and gutters. The guy had a new roof done by Excel.
He came out and wanted to know where the old gutters were. They put
on brand new gutters. Him and his dad apparently hung those gutters, the
old ones fifty years ago, and he was mad they threw them out.
Now, not one time in my life have I ever heard of anybody wanting
to keep old gutters. When you tear them off the house, you're completely
trash. What would you possibly do with them? And the guy never told
him to keep them. He just assumed they would know to keep the old
gutters. Yeah, they actually take them and they fold them up and then
they get recycled. Yeah, they recycle them. So this guy was upset
about that. But the only other complaint I've ever had on Excel in a
ten to fifteen year period, maybe even longer, okay, is they refuse
to do my roof. They don't want to enter into a contract. And
it's always the guy that they can tell is going to be out there in
the lawn chair watching every single thing go down and critiquing anything, asking every
question. They're just never going to finish. And Jay knows how to spot
that kind of consumer that is going to be nothing but trouble, Literally nothing
but trouble. And I don't think there's anything wrong about saying that. No,
I mean, we have meetings every Tuesday, and sometimes those conversations come
up and we'll make a decision not to do work for somebody you recently,
and we're going to dive into this. I'm going to get to the phones
by the way, three oh three Martino one line open or I'll tell you
when the line's open. Here's the deal. Though, you teamed up,
well, I don't want to use the word teamed up, but you got
together with Matt at Paragon, who I've known forever. Matt got me seventy
thousand dollars, as you know, because you did some of the work on
my house with that money. We had a hailstorm and my insurance company at
the time, I forget the name of it, but I've switched since said
we had no damage, zero zip zip damage. So about a month or
two goes by and I'm looking at both my neighbors are getting new roofs.
I'm like, son of a you know what I'm saying. So I call
up Matt because I just started advertising for him and I wanted to see what
he could really do. So Matt came out, he opened up the claim
again, he met the adjuster out there, him and the adjuster for my
insurance company got under the roof. Fast forward two three months, seventy thousand
dollars. It's amazing from zero to seventy thousand dollars. He went up to
one in Boulder, I think it was a furniture store, and it was
smoke damage. They didn't have the fire burn anything down, but the smoke
damage from around. They were gonna pay the guy, I think it was
sixty or seventy thousand dollars. And you go, wow, that's a lot
for smoke damage. No, it's not. You know what, Matt got
him three million, right round, three million dollars. I mean these insurance
companies, and what I like about you getting involved with a with a contractor
company like Genesis because you can go out in with you and Matt. You
guys can make sure not only are you getting everything covered, but getting the
proper amount because Matt, Matt can't go out and say how much something is.
When you're a public adjuster, you can't say, listen to this.
People. A public adjuster cannot say and correct me if I'm wrong, Mark
Hey, to redo your roof is twenty thousand dollars. That's not their role
in life, right. Our role is to come up with it. Well,
Number one insurance comes up with their price, right, and then it's
usually five percent of time it's not enough. Yeah, never is it enough,
and that's Matt's time, right, And so then what we do is
say, well, it's really this much to do it. And then Matt
jumps in with our numbers and negotiates with the insurance company. I cannot negotiate
with the insurance company. That's right, that's his role, right, It's
two different things. He can't do what I do. I can't do what
he does. Between the both of you. The amount of money, let's
say the initial claim is twenty thousand for a roof. Well, they forgot
is you know, they forgot to look at the siding, the paint on
the house, the outbuild holdings, the deck, the landscaping. Matt got
me money for landscaping. How about overhead and profit depending? Oh yeah,
you know that's a big one. The insurance companies don't want to pay Jack.
No, they just say no. And you know, then I'm stuck.
And then you know, so we partner. Well I really don't say
partner, but we work with Matt. Yeah, you work with Matt because
he knows what he's doing. There's a lot of public adjusters. There's people,
listen. I don't even think you have to be licensed in this state
to be a public adjuster. I'm not sure, but I don't think you
have to be. And my point is I could wake up tomorrow and be
a public adjuster. But unlike Matt, I haven't dealt with ten thousand claims.
Right. But I know he is licensed. Oh, I know he
is because he can work in other states. I don't think in Colorado you
have to be. Now, I do want to mention something that I promise
i'll get to the phones. In fact, I'll kind of tease everybody what
we got. We got an update with Chopper. By the way, Chopper
and studio with me. He's one of our deputies, deputy docs sitting next
to me. And then we have another follow up on a real estate issue.
We're going to figure that out in an extended warranty issue and one line
open. So right now is the time to get in three Oho three Martino.
I outed this lady yesterday, Yvonne fat Chopper. Were you listening to
that? You're an older guy. I want to ask you a question if
you were listening, Yes, I was. I can't hear him. I'm
not sure if he's on or not. Get closer to the mic, bro
Yes, I was. I don't think he's on. We'll do it.
Let's take a break, we'll come back, make sure the mics are working
and go from there. Everybody hold tight, But I want to talk about
Yvonne. Yvonne is actually a consumer that I doxed yesterday. She refused to
pay a mover this poor guy. I'll get into it after this. Go
with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check up free, no
obligation. In comparison, call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven to seven one help.
You'll think you're his only customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two. All right, three oh three seven one three A two
five five. By the way, it's someone's birthday. In fact, you
can see her if you go to YouTube dot com type in troubleshooter network.
My beautiful, gorgeous wife of thirty plus years is having a birthday today.
She's thirty five today, thirty five, Happy birthday. Well, thank you,
Mark, You're very welcome. Now, how come, Shannon, you're
not saying happy birthday. He said, spy birthday today. Oh he did,
yeah on the Facebook. Oh, on the Facebook. So we're gonna
go out tonight. I promised her Applebee's, and I do believe you get
a free deserted Applebee's on your birthday. So we're gonna We're gonna test that
theory and see how that works. Meantime, three oh three, seven,
five, five, let's go to Barry Miller Real Quick. Barry called yesterday.
We had Frank Duran and Stephanie Thomas, great realtors in studio with us,
and we started talking about the NAAR lawsuit. It's a one point eight
billion dollar verdict and uh, it goes into commissions on real estate, and
really what the lawsuit's about is pretty basic. This person was selling their house
and was very upset and I'm talking about the seller that they had to pay
the buyer's agent the commission and I don't know if it was three percent or
three and a half or two I don't care what it was, but they
were very upset it came out of their pockets. So they actually sued the
company. And I forget what the company was, but they got a one
point eight billion dollar verdict, and not just for that person. I think
it was Keller Williams. But they got the verdict based upon all the business
they did, nothing to do with this guy's damages or this couple damages,
just that. So let me bring him up real quick, because he apparently
knows quite a bit about this. I say it's going to change if this
goes national. Let's put it that way, and it starts applying to every
state and every contract, and all of a sudden, the buyer has to
pay the buyer's agent. And a lot of you know, common sense tells
me that's right. It really does. But the problem is most people buying
a house, once they get that down payment together, especially first time buyers,
they don't have enough money to pay that buyer's agent, and they sure
want representation. The worst thing you could do is have zero representation when you're
buying a house. You could totally get screwed and be upside down forever in
it. But it's really amazing to me one point eight billion dollars. But
Barry Miller, in fact, Barry's got a show. I believe Barry.
When is your show? Saturdays and it's about real estate right here, right?
Yeah? What about real estate investing nationwide? I got it invest eras
So what do you think? Let's just stick to the NAR lawsuit. Give
me your thoughts. First of all, a buyer broker, when it came
in to existence decades ago, bought the same battle. Who pays the commission?
Please stay open when I say the sellers pay the commission with the money
that the buyers brought to the closing table. Yeah, okay, yeah,
So you're saying, technically the buyer is paying the commission. Oh, you're
going to love the technicalities here. But it's not all pleasant news. I
RS gets involved. So we have a just think of it as a base
price four hundred thousand. Let's use six percent commission. That's common across the
country. Okay, three percent on the buyer side, three percent on the
seller side. That whole class a huge lawsuit. I mean, Remax paid
sixty five million, so to settle it beforehand. Keller Williams is on the
line for like eighty some million. Now did they appeal this? Barry Nar
is appealing at the National Association of Realtory got it? Whose lawyers were?
I won't go into that they not do the best presentation yet Easian, Where
do you think it's going to end up? Do you think we're going to
see a massive swing in what happens. No. Here's why we're not going
to the way it's been for seventy years is the question of who pays the
commission. Sellers think they pay it because they're closing. It goes away from
the money that the buyer brought in. Think of it as a pool of
money. The buyer brings in four hundred thousand, lost twenty four thousand for
commissions in a big bowl, and out of that bowl the money goes and
the buyer says, wait a minute, I'm paying the seller's agent commission.
Well, you can see the argument. I understand what you're saying. The
money's actually coming from the buyer. But you can definitely see the argument from
that particular case. Oh sure, seller or buyer. But here's the funny
part. Most buyers have what Mark a lender love via buyers one hundred percent
loan. So the lenders are financing. The lenders are financing the commission,
and that's not going to stop. But Barry, arguably, they're definitely if
there's financing involved, they're definitely the ones fronting the money. The problem with
that is you take your average commission like you just said at twenty four thousand,
and spread out and spread out that interest on a thirty year mortgage.
If they sat and put holy crap, that wasn't twenty four thousand in fees
you just paid. That's about two hundred thousand, and the buyer's paying that
the seller's got free. Yeah yeah, they're done and over correct, done
it over plus plus. I want to throw this in and correct me if
I'm wrong. But everything, at least in Kalile Alrado is negotiable. It's
not like these commissions are written in stone. When you sit down with the
realtor whether to buy or sell, you guys enter into an agreement. That
agreement is negotiable. It's very negotiable, and the sellers typically know it.
I mean good agents like Frank Duran come on, his sellers know that.
Yeah, yeah, it's going to be four hundred and twenty four thousand coming
in, but twenty four is already committed to go out half of it to
the buyer. Engine If that's what they are, Barry, you know what
you educated me on was just a simple thought process I never thought about.
I do agree with you. The buyer, whether he's financed or coming out
of pocket, literally is the one coming to the table with the money.
I understand the seller's argument, it's coming out of my bottom line, but
you're right, the money that's saying the commission is most likely or typically in
a normal deal, coming from the buyer. That's very good. When is
your show on Saturday? By the way, it's eight o'clock Saturday morning,
so eight to nine. I'm k how the beautiful number one? I love
it. Hey, I appreciate you calling in again. I did want to
get that information, and I learned something. I never looked at it that
way. Mark Schamansky, did you ever look at it that way? I'm
sure you've bought and sold commercial and all kinds of property, but I never
really looked at it. Is the buyer is paying it. Even though when
I sell my house and it's coming out of my proceeds coming in, I
sure as hell I think I'm paying it, right, I mean, I
think it's just all part of the negotiations. Yeah, I mean, And
people don't do it. That's the problem. They think, especially first time
buyers. They don't know anything. But that's why you get a good realtor
like Frank Durant. Sure, you don't deal with someone who's, oh,
that's my cousin's friend's best friend's neighbor. And a lot of people do that.
They don't know who this realtor is, or they hire a relative that
became a realtor three months ago. And everybody's got a realtor. Okay,
Barry Miller, I appreciate that. Now, Rudolph, we're going to go
to Rudolph after the break and I'll tell you why. I'm not going to
tell you why now, but Rudolph, my understanding of you is you like
to talk, which is fine, it's a talk show. But that's why
I just don't have time real quick. Right now, let's go to Glenn.
Glenn has a question on an extended warranty. Glenn, what's shaken?
Oh? I bought a twenty eighteen Dodge Grand Caravan and I bought an extended
warranty on it from Carshield and the day flight came on and I went in
and had it checked out, and it was either a spark plug or a
coil pack or an intake gasket leak, and then they got to checking into
it and it turned out it was a serious damage inside the number six cylinder.
Oh wow, so you add an internal damage in a cylinder. Hold
on, man, we're going to come back to that right after this.
I have a feeling what he's going to say is the warranty is not covering
it. And the questions I'm going to ask you when you come back,
did you buy it new and buy the extended warranty? Did you buy the
vehicle used in the extended warranty? And then we'll dig in and see if
there's anything we can do. I hate extended warranties. Go with a sure
thing Denver's Best roofer Excel Roofing dot com. You don't pay cent until you're
content. Time for an insurance checkup free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens of insurance companies find out
now three all three seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the Real estate Man dot com to list
your home with Remax Alliance three all three nine two zero sixteen twenty two.
All right three three seven one three A two five five one line open three
oh three Martino, Hey, listen to this. Wow, what a headline.
If anybody knows anything else about this, I'd love it. In fact,
I know to leave. Good friend of mine he worked for AT and
T forever and his wife still does. But listen to this selloutage hits AT
and T nationwide, Verizon T mobile affected nine to eleven crashes world ending solar
flares. What the hell's going on? Does anybody know? I have AT
and T in mind works, but when I look at the map, it's
spotty. But there was complete outages in the part I don't understand. I
mean this CNN headline, Drudge headline, Fox headline, everybody. What I
don't understand is why they're not saying what it is. Was it a hack?
I'd love to know. Was it a solar flare? And if it
was a hack, holy crap? Does that open up a can of worms?
Who hacked it? Can you imagine if Russia or if China could simply
kill all of our phone lines? Holy crap, man, the panic would
be unbelievable. Mark, imagine you wake up no one's got internet and no
one's got a phone landlines included. That would be absolutely What would you do?
Think about it? What would you do? You would what walk over
to your neighbors and ask them if they're having the same issue, and then
if they are, what's your next step? You get in the car.
I just sleep. Doc would go back to sleep. Hey Mark, it
says right here, yeah, at and T yes, iss you a statement
saying that yes, no, there's no indication that the outage is a result
of a cyber attack or other malicious activity. And I'm sure that's exactly what
the White House is telling them to say. How's that? Oh, I'm
just telling you what they said. I would love to know, though,
would they actually say it if it was or does that induce panic? So
I don't know, but if anybody knows anything about it, I think we
need to run to costco By toilet paper. Well, oh my god,
do you remember those days you'd go to Walmart and there wouldn't be one role
or the only toilet paper they've had, and we were all there. If
you're listening to the show, at some point you bought the worst toilet paper
ever. It felt like newspaper on your butt and it would be single ply
and it would come in a box and it would disintegrate and it was the
worst toilet paper ever. And it costs five bucks. I mean, do
you remember those days? And then if you wanted handwipes or lightesol, forget
about it, just forget about it. You were better off buying a bottle
of vodka and using that as a hand cleaner. Well you know what Tom
did for that? What he bought electronic cleaner? Yeah, he made his
own. Well, plus he made his own juice or gel too. I
forget what he made it out of. Okay, I digress reeh three seven
one three eight two five to five. So here's the story so far.
Extended warranty problem Glenn. Hey, by the way, Glenn, what kind
of vehicle was this? You bought the extended warranty on twenty eighteen grand caravan?
Caravan? Okay, so you bought it win November, so you just
you just bought it. So you buy it? How long until the check
engine light came on? Oh it was not long afterwards? Okay, I
mean, like what though a month or a week? Oh? Month?
Probably? Okay, So a month the check engine light comes on, you
bring it back, you find out there's cylinder damage on one of the cylinders.
So what did they quote you to get it fixed? Forget about the
warranty for right now, But how much dough how much are you looking at
to correct it? They they haven't gone into that at all. They were
just okay, they went to the insurance company and you know, turned it
over to them, and they and they. I assume the reason you're calling
is they denied it. Yeah, they said it's a pre existing problem,
so on my own. Yeah, So there's a few things here. This
is going to be very general when it comes to the circumstance because we take
this call all the time. The bottom line is this, when you buy
one of these after market warranties, especially the ones advertised on TV, if
you buy it and it's actually backed by the factory after your factory warranty runs
out on a new vehicle or a vehicle that's actually been certified which still carries
a manufacturer's warranty, that's one thing I still don't like those though. But
when you buy these after market ones, there's so many outs it's crazy.
And one of the biggest outs you just said is pre existing. What they're
saying is that problem has been in this caravan for a long time. There's
no way we're going to fix it because when you bought this warranty, you
agreed we weren't going to do anything that wasn't pre existing. My argument has
always been this, what the hell's not pre existing? You buy a vehicle
and if it's got any kind of wear and tear on it, they can
simply point to wear and tear. They can say, hey, that alternator
has been used so many times in four years, that's pre existing. When
it goes out, they can pretty much deny a warranty claim for any reason
they want, and a lot of them do it. Now, there is
some good ones out there. Who did you buy this through carshield? No,
not the warrant. Oh you did not buy the warranty through You did
not buy the warranty through the dealership. You bought the vehicle, did you?
No? They offered one, but it was drive train only. And
this this car has so much power, doors and all this other crap on
it. I wanted more coverage than the just drive train. It's unbelievable.
I hate to say this. I mean I don't even know what we would
do to help you. We get this so much and Carshield I can't stand.
But I do have one idea, Kelly, Let's get Kevin Colkin on
was shared in Auto Tech. If there was ever a man that walked the
planet that can get these warranties to step up and do the right thing and
know how to sell it, it's Kevin. My fear. My fear is
this, though I don't know how the shop he has it at now tried
to sell it. I think if you try to sell it the proper way
at the beginning, you can push it through. But if these guys already
said the wrong things, where is it right now? By the way,
who are the people who's the shop that has it? I took it to
the Automotive Dot here in Inglewood and U but they don't have it. I've
got it back now, But they tried to. They're the ones that communicated
with your warranty company and got declined. Right correct, All right, We're
gonna get Kevin Caulkin up and we're going to talk to him about it.
Mark Schamansky, Jeni's Total exteriors, you know, jump in anytime during the
show when we have guests and folks. I like using him for everything.
Mark, Like I said, he's a friend, and I mean, really
jump in. But have you ever bought an aftermarket warranty? No? Well
yes, not a brand new vehicle and it paid off. Why, oh,
you're saying you actually did have a problem. Yeah, I did it.
Bearing front bearings went out. I think there's a water part I wasn't
a covered under. The manufacturer's warranty is after the two years or three years?
Three? Okay? Because I drive so much of it. Let's say
you buy it. I'm going to ask you something. Let's say you buy
a three year extended warranty when you buy a new vehicle, and that new
vehicle has a three year, thirty six thousand mile warranty, and you buy
a five year extended how long is your warranty? Two years? Very good?
Two years after the three And I hope everybody out there was listening to
what he just said. If you buy an extended warranty on a Hondai,
you're a moron. And I'll tell you why. If you buy a three
or five year extended warranty that Hondi or that Kia has a five year,
sixty thousand mile bumper to bumper. They run concurrent with anything you buy.
It doesn't add on to the end. A lot of people their first rodeo
of buying one, they think that vehicle is going to be covered for ten
years. You don't have the manufacturer's warranty, then an extra five. They
run concurrent, and that is with everybody. And that's why I think some
of these places that try to sell that mop and glow to you, I
think they're crooks. Honestly, now they're legal crooks. And I'm not gonna
mention dealerships, and I'll tell you why, because every single one of them
does it hold tight. Go with a sure thing Denver's Best Roofer Excel Roofing
dot com. You don't pay a cent until you're content. Time for an
insurance check up free, no obligation. In comparison, call Compass Insurance paying
too much your coverage at dozens of insurance companies find out Now three oh three
seven seven to one help. You'll think you're his only customer. When you
choose Frank durand the real estate Man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two. All right, three
oh three seven one three eight two five five. I'm hoping do we get
Kevin coking up shared in Autotech, going to have him in a second.
Kevin, I've got to ask you something, man. I have had a
lot of calls where shops and dealerships cannot get these aftermarket warranties to step up
and do it right. But somehow you do it. I don't know how
you do it. So a couple things. What is the secret? Is
it? How you represent the problem. Here's what's going on with this guy.
Glenn bought a twenty eighteen Grand Caravan and he added one of these warranties
Carshield on it. The thing started having a check engine light on. He
thought it was the coil. He thought it was this or where he brought
it. Thought it was the coil, thought it was all these different things.
It turns out it's got a problem with the cylinder. And I'm not
sure what that is. I don't know. If it needs a ring job,
I don't know, if it needs an engine, I don't know,
but I know it's a ton of money. And Carshield turned it down when
the shop that he was dealing with called it in. Now. I am
not positive, but I'm pretty sure that if you had it, he would
have a much better chance of getting it covered. Can you explain why?
And now that another shop has been involved, is there anything you can do?
Well, yeah, we can always revisit it. But I mean it's
all on how you present it. But I mean, the one thing they
all cover is engine problems. I mean, that's that's like the basis.
Let me do this. Well, they're saying hold on, they're saying it's
preconditioned. They're saying, let me ask him something. Hey, how many
months, Glenn? How many months was it that you bought the warranty and
then tried to have it fixed? How many months? All? Two months?
And so the warranty company knew nothing up until about two months. So
you owned the vehicle two months or I'm sorry, not the vehicle, but
you had the warranty in place for two months. Yes, And what exactly
are they saying is wrong? I mean, or they simply don't know?
Or are they saying they need to tear the motor apart at this time?
Yes? No, they just with all the inspections, they say it'll take
a new motor to repair it because of the damage to the cylinder, to
the head and so forth. And it's all pre existing before I bought the
car. Now this brings up Kevin. I'm going to let you talk here,
but this brings up an interesting question. If he had that and the
vehicle was running good for those two months, Glenn, Oh yeah, it
runs great. Okay, So wait a second, What the hell could be
pre existing Kevin that you could think of? And I'm talking in warranty terms,
I'm talking common sense. What could be existing where the vehicle drove great
for two months then all of a sudden catastrophic That seems a little odd,
that is, And you can prove that it was running fine by a passed
emissions, different things. It wouldn't pass emissions with a death cylinder. It
would have check engine lights, code, all kinds of stuff. Hey Glenn,
where are you located? What part of town? Inglewood? I want
you to get it over to, Kevin. I mean, you've got a
little bit of a drive. It's not that far, but I want you
to get that vehicle either towed over there. Is it even drivable or you
got to toe it now? Oh no, it's it's drive bullet. It
runs great, it just has a okay, wait a second, wait a
second. Now I'm starting to think whatever shop you brought it too's full of
crap. If it's running great, man, I wish I knew that you
were making it sound it's catastrophic the engine. If this shop is looking at
it and saying it is running great, but because the check engine lights on,
you need a new engine. There are morons. Well, it's got
about the number six cylinder has about oh fifty five sixty percent compress of the
other cylinders. So yeah, okay, listen, you need to get it
over to Kevin. I'm going to have Kelly give you all the information here.
I'll give you his phone number right now, share itan auto tech dot
com. It's easy enough. Three oh three four five five seven two four
to two, Kevin. Can you guys check this out, get with the
warranty company and Jill. Let's try to help this guy out and get through
this red tape. I mean you know this. These guys throw up every
barrier in the world because they don't want to pay for the coverage. Try
to cut through it and let's see if we can help Glenn out. That's
what all right, thank you, Kevin, Glenn. Are we on the
same page? Brother, Okay, you're gonna get it over there. Then
you're gonna talk to Kevin, and you guys will report back to me and
hopefully he can push us through the warranty company. You say, okay.
At that point, Oh, I'm sorry he put him on hold. I
was saying, wait a minute, he quit talking. Shannon did that because
we're running up against the clock. All right, folks, listen, we
got a lot cooking. Three oh three seven one, three eight two five
five two lines open. You've been ripped off taking advantage of just need some
help, need some guidance. We've got a list of people at referral lists
dot com, including attorneys, doctors, dennis, you name it, we
at it. That's what this show is about. Three zero three Martino,
go with a sure thing Denver's best roofer Excel roofing dot com. You don't
pay a cent until you're content. Time for an insurance check up, free
no obligation comparison call Compass insurance paying too much your coverage at dozens of insurance
companies find out now three oh three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the real estate man dot com
to list your home with Remax Alliance three oh three, nine two zero sixteen
twenty two Rift Red News Need so you don't have run anxious as we can,
Shooter's gonna help coming. This is the Troubleshooter Show. No Tom Martino,
Hey, hey, hey, hey, well come to the show,
the only show of this kind. We're here to solve problems, answer questions,
take complaints. Our goal is to make your life a little bit better.
I got my deputies by my side today, Deputy Doc, Deputy Chopper.
I got Mark Schamansky, who is run Genesis Total Exteriors. How many
years Mark, I mean we've known each other ten fifteen, but how many
years? Twenty four years? Twenty four years in business? Nineteen ninety nine.
Oh wow, I just heard you do a commercial and you know you
said what you're there found in nineteen fifty six and that was K and H.
Yeah, I should probably start saying nineteen nine ninety if that's pretty impressive.
It's very impressive. There's a lot of contractors that come and go,
as you know, in a year. Right, one job, yeah,
one job. Yeah. I love what you guys do though at exteriors.
And I've said this all the time. I know you guys. First of
all, you don't make a lot of money off payton the exterior of the
house. I know that, especially if it's an insurance job they pay X
amount. But your painter, what's his name, Omar Omar has been with
you as an employee, a painter. We're not talking We're not talking somebody
outside his company. We're talking someone that works for Mark how long twenty two
years. That's unbelievable. Yeah, everybody knows Hayes. A lot of people
know Hajesus. He was an employee, is now a subcontractor. But he's
been with me for twenty one years. It's unbelievable. This guy came out
when they did the exterior of our house. First of all, Suzanne wanted
to do the same color and it was like this yellow or whatever, and
I said, well, whatever you want. I'm not going to argue with
her when it comes to colors. It's just not my it's not my domain.
And that's cool for sure. So what I did do, though,
is I made the call to you, and I said, hey, man,
is there anybody that can come out and kind of talk to her about
colors? So I put the bug in his ear. Now, you guys
shut up when she comes back in studio, I implanted a bug that she
didn't know. So then Mark gets with what company Benjamin Moore? Benjamin Moore?
Who the paint they put on our house? It's been years, looks
like the day they did it, this paint and it was their top of
the line. Yeah, it's a phenomenal product. It's phenomenal, So it
looks great. But this painter comes out, or the color expert came out
and went over everything with Suzanne. They're outside looking at this and we've gotten
out building a barn, and then we have a big garage and we have
all this this stuff, and then we've got a fence that's a certain color,
and then are landscaping. And she tied it all together. Well,
the big thing is the rock on your side of your house, that's right,
and your existing the stone the stone, yes, yeah, and that
the existing color you had before that didn't flow well with the stone. No,
and that was the original color. I don't know why they did that,
but you're right. So we've got Stones, who was a male builder
that just made a decision. Yeah, we've got Stonephacia, so she matched
it up. So now we've got this. I hate to say it's blue
because I mean that's a million different things, but it's blue and it's gorgeous.
But your painter, omar, Holy moly. They go behind the shrubs,
they move this, they went behind the hot tub. There is nowhere
that didn't get covered with paint. I mean, the guy just nailed it,
nailed it. And then the trim they tape off everything. You know,
all of our big windows have different trim. But if you want that
paint job that you just can't believe, I want you to call Genesis fact
Mark. I haven't given your number out yet. Three o three six seven
nine eighty five oh nine. Anything on the outside of your house. Commercial
stuff too, three oh three six seven nine eighty five oh nine. We'll
get into other stuff. Now, this guy's been waiting a while. Hey,
Rudolph, my understanding, as you called in before, we're trying to
help you out by getting a deposit waved with excel. Is that correct?
Yes? And why do you want to get it waved? Can you not
afford to pay it? Yes, I can. I'm a I'm a retired
disabled I'm living on a sixteen common I don't have an Excel almost three hundred
dollars to pay them deposit. Well, my understanding, My understanding is Excel
will wave it if you use ACH. Well, it's so it's the Core
Energy. Okay, Well, whoever it is, is that correct though?
Deputy Chopper, Yes, it's Core Core will waive the fee though, Yes,
if you use ah, well, there you go, Rudolph, we
solved it for you. Yeah. But uh, why didn't tell me that?
Why didn't inform me that? I find we just boodoff? Hold on,
hold on, I'll tell you why they didn't form that to you,
because our deputy called up. Defuity Chopper called up and made that arrangement.
So they will waive it if you do. Ah right, that's correct.
I have an idea. Will say, how do you usually pay how do
you usually pay your utility bill? Well? I just send them send them
money from my bank account, okay. And how do you send them money
from your bank account? Just the bill? Okay? Rootolf, This is
a very simple question. Do you go to the bank and get cash and
then walk down to Core Entergy. Do you write them a check? How
do you pay them? No, I said, I get on my bank
account. You get on a on an application of pay the bill. Yep.
And that's how I lost. That's exactly, Rudolph, that's exactly how
you're gonna pay Core. They're going to have you fill out a few things,
including your checking account number, and then they're going to automatically get it
each month from you in your account when it's due tom. But phys exactly
what I don't want to do it? Okay? What do okay? Then,
Rudolph, Then then then listen to me. Then what you have to
do if you don't want to do that is give them three hundred dollars as
a deposit. Then you can send them a check and initiate your own payment
and play the digeridue and do the the hokey poke and turn yourself around.
But you gotta have it one way or the other. That's basically the what
they told me. But again I'm saying I have a better experience with this,
because hey, you don't want me to stick stick my hand into your
bookish at home? Yeah? And that then you give them, then you
give them a three hundred dollar deposit. Then you give them a three hundred
dollar deposit. So it's kind of funny how it works. It's either one
way or the other. That's how they do it. I don't make the
rules up, Rudolph. I really don't you know what kind of I'm curious
what kind of house do you live in? Is it an apartment? Is
it a town home house? It's a house. Yes, I'm renting a
house. Okay, you're renting a house. I understand. So I mean,
really that's those are the two things. I mean, that's it.
Yeah, But how come how come Excellent Energy doesn't doesn't do that? How
come Excel Actually, Excel Energy does take deposits all the time for new people.
They probably didn't take them at the time. Wow, man, Kelly,
you weren't kidding me. I need to say something. I was warned
on this call. I was literally warned by two people. This guy doesn't
stop talking. I mean, he wants me once again. I'm going to
go back to him, Rudolph. I can't come up with a different option.
We talk to him, they will waive the deposit. If you do
an acch they will pull it out of your checking account once a month when
it's due. I don't know what the difference is between that and you doing
an acch going to them. You're going to have to pay your bill no
matter how you look at it. Or you can send them three hundred dollars
as a deposit and pay however they accept payment. That's it. There's no
other way to do it. Okay. So can I say something? Yes?
You can? Or because evidently, Rudolph, if you didn't say something,
I would send someone over to check your place. Go ahead. I'm
not even allowed to say something, you know, because I'm talking. Go
ahead. Oh, it's a simple I've had. I was a customer of
Excel Energy for over two years, and when I basically started because I was
hooting out of the country. I came back up to twenty is hooting out
of the country. What color shoes did you have at the time? I
got an apartment for rents. I rented the apartment, YEP, I filed.
I basically got the Extel Energy you know, service me with the electric
thing. I get it, and I appreciate you filling me in all the
details. Sorry, bro, I mean I don't know what else to say,
if I sat there and let him talk, I would hear about his
entire life story, including his girlfriend when he was in middle school. I
mean, Rudolph, there's two different things. And I'm sorry I hung up
on you, but I guess I don't Sometimes I don't make myself clear.
So I'm going to ask people right here in this room. Could I have
been any clearer on his two options when it comes to this. No,
he knows what his two options are. He just doesn't want to accept him.
He wants to to develop a third option. I know of a third
option. You can't handle the truth. That's very good. In fact,
I think Dot coined that phrase. They explained it to them several times.
According to Core Electric, Yeah, I'm not going to change Core's entire billing
system. It's pretty standard these days now. If you're with Excel and you've
got a good record with them and move to another house that has Excel or
an apartment or whatever it is, they generally don't care because you already have
a payment history. But you're dealing with two different companies. Right, my
goodness, Now, real quick, Scott, before we go to break what
is going on with this contractor Okay, thanks for taking my call. And
I'm sorry I'm a little nervous. But I had this guy come out and
they did some work day, remodeled my kitchen bathroom, did a gap and
the roofs and all that, the roofline, the that's fine, defense is
fying My kitchen floor starting to buckle. The what the what? Oh?
The kitchen floor floor and starting to buffle. They never when they put in
the dishwisure, they never tied it to the uh the counterpop and I got
a brand new dish hoich ever tread to use because it gets moving around,
it breaks that pump. I'm gonna have a mess in my tension. Wait
a minute, Does that have anything to do with the floor buckling though?
Did it get wet? I don't think so, because I have not seen
any water. What what? What kind of flooring did they put down?
Is it? Is it? LVT? What is it? I believe I
believe that's what it is. Yeah, all right, hold tight, hold
on, man, And I assume they're not coming out and fixing it.
Is that? What's going on right now? Well, every time I've tried
to call this guy, I get uh my, they take my name in
number and they say you'll call you back and never does. Got. For
the life of me, I cannot believe how people treat other people. It's
really crazy. I hope you don't care be going after the break. I
was having a pretty mellow day until I hear this. I'm dying to see
Mark how much he spent with this contractor everything he just said. I'm guessing
we're close to one hundred. I mean, what's your guest, let's sen
it's the price, is right, it's the showcase showdown. Well probably yeah,
probably at least in the upper seventies and eighties, depending on the situation.
I like that. Okay, I'm going to go sixty nine ninety one
dollars hold on eighty one go with a sure thing Denver's Best roofer Excel roofing
dot com. You don't pay a cent until you're content. Time for an
insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three all three seven to seven to one
help. You'll think you're his only customer when you choose Frank durand the real
estate man dot com to list your home with Remax Alliance three all three nine
two zero sixteen twenty two. All right, three oh three seven one three
eight two five five. I lay you know when the line's open. But
I really want you guys to tell your friends. Tell everybody three oh three
Martino. That number works on and off the air. We do everything we
possibly can to help you guys out. Now. Scott called and he's got
an issue with the contractor. The contractor. I want to recap real quick,
Scott. But he did the roof, they did the fence, they
did the deck. All that was fine, right, yes, then they
did flooring on the inside. Why why did you have interior work done as
well? Was this a hall claim? What was it? Well, it
started out as remodeling, and then we got to talking and oh, yeah,
we can do the roast and we can do this, and so we've
got a hold of Matt was har gone and Matt ripped a hole in my
insurance and made him pay us. Hey, I want to ask you something.
I don't want to glance over that because we talk about Matt and Genesis
a lot. How much were they willing to give you the beginning the insurance
company or did Matt help you? From the start, they wouldn't give me
it. They wouldn't. They told me there's nothing wrong with your roof?
Okay? And then how much? How much did how much did Matt end
up getting you? I love this, this isn't scripted. How much after
your insurance company said no problem with your roof did Matt get you? I'm
not sure exactly the amount. I know it covered the roof and the fan
nice and the under the underparted where the water had leaked in and ruined the
floor. I don't know what it's called. No, not the flooring.
It was out on the porch area where the water was leaking in anyway,
and it was ruined the roof of the porch and they fix that too.
Hey, Mark Schamansky, hold on there, man, Mark Shamansky with Genesis.
How often does this happen? How many times have you gone out to
someone's home like Scott and you see the damage, but the insurance company just
simply declines it. Is it a big deal? Yeah, it's a big
deal. It's going on all the time. In fact, this last year
we had three customer I personally worked with three customers it took. It took
until just a week ago that we finally got all three of these cleared up.
They happened. I'll get cleared up at once, It's crazy. So
we were working on them since May of last year. Okay, now,
Scott, you paid this contractor in full for all the work, including the
flooring. Yes, and is he saying, but let me finish? Go
ahead. The microwave they put in burnout in a month. Well that's not
I mean, come on, you can't wait wait, wait, wait,
Scott, listen. I hate arguments like that. Well, who's the manufacturer.
I'm sure it came with a one year manufacturer's warranty. Yeah, but
they never gave me a warranty. Well listen, man, listen. They
replaced it, they brought it out and hit my broadge and I had to
put the new one in. Okay, well a year, almost a year
to the day that one burnout. Yeah, okay, So Scott, I'm
not gonna Scott hold I want to be real with you. I want to
help you on stuff that I think I can. I'm not going to help
you with a microwave that went out. After a year. They replaced it,
then it went out what is the real problem right now? I would
assume the buckling floor, yes, and the dishways are not being mounted to
the counter. And then when you call them, Scott, when you call
them and say, hey, it's been a year or whatever amount of time
it's been, my dishwasher still isn't mounted properly and my floor is buckling,
what do they say they don't because every time they take my number, the
person doesn't call me back. What's the name of this place or this contractor
give me the name of the business. Well, did you take a kill
bill because you might blow up here in a minute. Oh no, Mark
just told me it's you or I'm sorry, Scott. Mark just said I
think it's me. Now, Mark, you know what I have. I
know, hold on, let's say hey, let's let Mark talk. Hold
on because I don't remember all the details. Yeah, but if you if
you give me about a half hour, I can look into the details,
because there's a lot more to this story than just this. All right,
Scott, hold on, you know what it is. That's what I was
trying to tell Mark. Now when the contractor. I don't blame Mark,
don't get me wrong. Here, I blamed the jackwagon he sent out,
because well, that's the same. Wait a second, Scott, I don't
care. Listen, man, he's I have no Mark forever. He's on
the referral list. Here's the bottom line. Hold on, man, Listen,
I don't care if it's his employee or him. It's just as bad
if Mark sent him out. That's Mark. Mark knows that. So let's
not let's not try to sugarcoat it. And you know, don't try to
sugarcoat it, Scott, So keep going. So I told the contractor called
me, and he goes, okay, are we through? And I'm like,
no, not through. These need to be addressed. He goes,
okay, I'll till Mark we're done. I said no, We're not done.
And for fifteen minutes we went back and forth like that. Finally I
got mad and I said, fine, we're done, and I I'm up.
And how long ago was? That was a March of twenty two?
Oh my god, March of twenty two. How come I got to ask
you, this guy, just out of logic? Why didn't you reach out
to us in twenty twenty two? By the way, I did, I
reached out to you. You said you'd have Mark called me back in a
couple of days. If you rm hares, I mean, then I would
call you back. And I thought, no, Mark's reputable. I'll give
you the wink. He ain't call me back. In a week. I
called you back and you never answered my phone. Last time Mark was on
the air in January, I called him to talk to Tom and Mark and
they said, oh, well, we'll give Mark you. We'll give what
I mark your name and number and call you on the braak. Right,
Scott, you know what we're just gonna rink, don Scott, Scott,
Mark's gonna look into it right now, right now, and hopefully, he
said, give them thirty minutes get his number. Killing Oh Scott, please,
I know you're upset. I'm not upset. I'm over upset. And
that's why I've waited. If I didn't want to go off, you know,
all bomps on this guy, because it's not like I said, I
just got I gotta put him on hold. Hold it off, stop stop,
Scott. Listen, you're on hold now you can hear me. Hopefully
Kelly pick up get his information. The top of next hour. We should
have all the information and let's just figure it out. I want to tell
everybody something. The reason I always say use people on a referral list dot
com is exactly this situation. When we come back next hour, we're going
to figure out what the hell's going on. We're going to be one hundred
percent transparent. I have the contractor sitting in the same room with me,
and we're gonna get it figured out. Now. I have no idea what
that is yet, but everybody listening better stay over the hour and uh,
let's figure out what the remedy is. Three oh three seven one three A
two five five. We will have one line open now. Matthew. First
of all, thank you for waiting so long. What's going on, Matthew?
Okay, go ahead, sir? How you doing today? I am
doing good man? How are you doing? I'm I'm waking up now,
I was. I just wanted to do a quick note. What's a good
place to buy lawyers? Well? What do you mean? A good place?
Referral list is great, but what kind of lawyer do you need?
That? Real estate? I would use Bradley O'Brien, and I don't care
if it's residential business. I don't care what it is. Even if it's
a boyfriend and girlfriend buying property together. I would use Bradley O'Brien. Okay,
the question I'm really here about is I have a friend. Her mother
told her house, and she had her belonging in this house and the guy
who bought it, although she couldn't be there for the closing, and so
she agreed to that man. She's sponsored things and everything, and we're gout
her out of the house and refuse to give her belongings even though she's a
resident of the house. Well, did she have a lease hold on?
Matthew. I don't know why your phone. I feel like I'm talking to
someone in Okay, maybe I'm just getting flustered at this point. Matthew.
I'm going to bring you back up. We're going to try this again.
But when I talk, it's like you can't hear me and there's some kind
of delay. So Matthew, now that I'm back up, I want to
get this. I want to get this straight. One. This woman who
sold the house owned the house. The friend that you know of was leasing
a room from her, leasing the entire house. Tell me the actual circumstance
was their mother. They lived there for fifteen years how old was the daughter?
Three? So God, your phone, I swear to God, I
think you're on a magic jack. Let me try it like a e I
ou hold tight, man, I'm going to come back to you after this,
hopefully fix that phone. People got to be able to hear our conversation.
Karen, hold tight. She's got a problem with choice on warranty.
I know that. And then a question on raid on. A lot of
people don't understand it's not that expensive to get rid of raid on. Hold
on, go with a sure thing Denver's best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for an insurance check up
free, no obligation. In comparison, call Compass Insurance paying too much your
coverage at dozens of insurance companies find out now three all three seven seven to
one help. You'll think you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with Remax Alliance three all three
nine two zero sixteen twenty two. All right, folks, three oh three
seven one three A two five five three zero three Martine, I'll forget this
number works on and off the air. A couple things real click. So,
Kelly, is Matthew's phone better? I'm not going to go to him
right now, but can we communicate now he's moving to a different spot in
his house, so just stand by so different magic Jack. Okay, we'll
figure that out. Hopefully we can help him out. And maybe let's get
Brad O'Brien on because I already understand what his question is, but we'll recap.
Let's ask Brad get him some free legal advice. Now, Rudolph's back
up. And by the way, Edward and Karen, I promise you'll be
up. But apparently Rudolph did not like the advice I gave, so rude
off. What's going on? Man? Tell Martino the advice you gave me,
you didn't have to bother. I spent one hour actually being being waiting
for your your advice you just gave me. And I already knew well the
Core company wanted from me. Okay, so you didn't give me any advice.
Okay, if you have the answer from the corps, well you gave
me was nothing, okay, And evidently you don't. And if you don't
like, somebody's time to tell your inst version his story. You basically hang
up on it. Well, I'm listening to you right now, your loud
mouth, and let me tell you something. I having to correct you.
I'm gonna Rudolf, Rudolf, rude off you. Okay, I'm gonna put
you on hold because you don't shut up. You really don't shut up.
You don't allow a conversation. You're saying, I don't allow one. I
just shut up and listened to you, and I'll bring you back up and
let you Maybe that's how we'll have this conversation, Rudolph. I'll say so
something. Then I'll allow you to talk. But then when it's my turn,
i'll put you on hold, and maybe i'll teach you and train you
how to have a conversation. But the first thing I need to correct you
on is you're not talking to Tom. You're talking to Mark. So I
want you to understand that. I don't want people to think I'm Tom right
now. Generally I don't correct people because I don't care. I get called
Tom twenty four hours a day. I don't care. But in this case,
I am going to correct you. I'm not Tom, so maybe and
then I'll let you talk Rudolph, maybe when Tom's back Monday, you can
call back and see if you get the same attitude from Tom and the same
advice, because that's what I would like. I would like. In fact,
Shannon, can we please clip this of Rudolph and I want Rudolph to
call back and talk to Tom Monday, and God help us. I want
to see the outcome. Then when I get back in town in a couple
weeks, we can play the two calls side by side. Now, Rudolph,
I'm gonna let you talk right after this, and I won't say a
word. Here's the deal, the bottom line with Core Energy. You can
either give them a three hundred dollars deposit and pay however you want to pay
for the most part, or you can set up an acch and you don't
have to give a deposit. The rules are the rules. We're not going
to change Core Energy. That is what the rules are. Now. I
am a little stunned though, when my deputy here told me something. He
says, you live in a six hundred thousand dollars house. Is that correct?
Did you look up the value of it? So? Yeah, So
listen to this. Whatever rent you pay has got to be pretty high.
It's like you're pleading poverty, but you are renting a six or seven hundred
thousand dollars house, but yet you can't come up with three hundred dollars.
I have a hell of a time believing that. But now I'm going to
shut up, and is long as you don't cuss, I'll let you talk
for thirty seconds. You're on the clock. First of all, I didn't
know I'm not talking to Tom. And to show what's called Tom Martino,
what kind of hou's I'm living is besides the point. The point is that
this country to into what run by corporation. It's not all the people,
by for the people. And the Tom Martino Show is nothing about commercials.
Commercials, commercials, that's how you guys make the money. That's why it's
twenty of you over there. And that's thirty Kelly, I'm done with him.
Please allow him get his info if we don't have it, Please allow
him to talk to Tom Monday and give me a favorite shan and make sure
you just have all that, and no one tell Tom. I don't want
Tom. I don't want this to be a setup to where Tom acts the
same way I do. And I don't want Tom to act any other way.
I want it completely unbiased when he talks to this nut on Monday,
and I'll put it, Rudolph, I love it. Did you see guys
what he said when I mentioned the size of his house? The money doesn't
matter, It doesn't matter, It has nothing to do with it. This
country, this contry going hell handbag. Come on, Rudolph, it's three
hundred bucks. At some point you got to play by the rules. I'd
love to hear feedback on that. If anybody out there sides with Rudolph on
this issue, please three Zho three Martino and Rudolph. I'm sorry I'm being
a jerk to you right now, but my god, I don't know how
to say the same thing any more times than I did now. Matthew,
I'm hoping your phone is normal. Now. How are you? I'm doing
well. How are you today? Mark? I'm doing all right. Matthew.
Listen, I understand this. So someone was living with their mother,
the mother sold the house and would not allow the daughter to get her possessions
out. Is that correct? That's correct? So what happened to the possesson
where they sold? They took them and threw them into fins and carried them
off. Okay, so a couple questions. Then I'm going to bring up
Brad O'Brien, our attorney, and asking them about this question. Number one,
I assumed there was no lease in place because it was a mother daughter,
a grown adult living with her mother that this happened to with no lease
in place. Yeah, We've spoken to some lawyers, but basically they say
she had a legal right to be there. She she actually had actual tendency
and would have to be Matthew, I don't care what other lawyers said.
I'm going to bring up Brad O'Brien, one of our attorneys when it comes
to real estate, in a second. But I'm trying to get some information
out of you because your connection is not the best. So we're good so
far. Now I've got another question. Why did the mother and this has
nothing to do with the legalities of this as far as I know, but
why did it get to the point where she was just tossing her daughter's stuff
to the best of your knowledge, was she just mad at her daughter?
I'm psychological. Okay, Now, Brad O'Brien, I'm going to put him
actually I'm not going to put him on hold. But Matthew, wait till
I actually ask you to talk. Just because of your connection, it's the
only reason I say that. So let's do this, Brad O'Brien. When
you have an adult living with their parents, I don't care if they're twenty
thirty, forty fifty, who cares. But then the mother who they're living
with, I assume there's no father involved, sells the house and throws all
the daughter's stuff out. I mean, I'm assuming close furniture, everything is.
Just give me your first initial blush on that. Well, it does
look like a landmark tennant situation. Even if some of them not paying MP,
they still have tenant rights, and you know, the buyer probably well,
the mother should have addressed the tendency because selling the house doesn't get her
out of the tendency issue. So typically when normally when a Lambard sells a
rented property to a buyer, the buyer takes it subject to the existing tendency.
So that's kind of what sounds like here. Okay, so we could
most likely, in fact, in front of a judge. Basically what I'm
hearing Brad is you could most likely establish there were some kind of tendency even
though there wasn't a lease. Now, let me ask you this question,
and then, Matthew, I actually, Matthew, I want I want to
know a description. Actually I don't care about the description. A dollar figure
on what we're talking about, Like are we talking two hundred dollars? Are
we talking ten thousand dollars? But a real figure of what the value of
this property was one hundred and twenty two undred sixty thousand, because I know
one item that was worth sixteen thousand dollars, which was what original balls inside
of their original case. Like what kind of dollar is worth sixteen I mean,
I don't know. Are you just talking some baby doll that's a collectible
like the original Barbie dollars something? I mean, I get you. That's
crazy. So, Brad, I want to bring this part up. Now,
this go ahead, higher quality, Yeah, hold on, hold on,
Matthew. I swear to God, your phone is so bad a Brad,
and I want you to call Matthew. I want you to call Brad
and talk to them off air. But just for the sake of everybody else
listening right now, Brad, this really brings up an entire different issue.
I was assuming it was like, you know, oh, bedroom furniture from
when she was a child or something. But if we're actually talking about one
hundred and twenty thousand dollars worth of stuff, what would you possibly do?
I mean, if he called you and you end up representing this daughter,
what what do you do from there? I mean, this is crazy.
Well, she lost valuable personal property, and so you can perceive that at
least two different ways. One, it sounds like there might have been an
illegalization here, and illegalivation has damages. If someone lost the things during the
illegalidiction, they can hold the landlord accountable for that. Secondly, might be
a negligent claim against whoever's throughout the personal property that was valuable. Here's what
I want to know. I got to take this break, so please hold
on Bradley. By the way, I'm talking to Brad O'Brien. He is
an attorney everything real estate at referral list dot com. But Brad, I
want to know, is there any criminal possibilities here? And then what happens
if the mother doesn't have any assets? Is it even worth pursuing? I
got a ton of questions, Edward and Karen, you guys hold on as
well. We'll be right back. Go with a sure thing, Denver's Best
Ruffer Excel Roofing dot com. You don't pay a cent until you're content.
Wait time for an insurance checkup free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of insurance companies find out now
three oh three seven seven to one. Help. You'll think you're his only
customer when you choose Frank durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero sixteen twenty two. All
right, three oh three seven one three A two five five Next hour.
Mark Schamansky with Genesis. We had a caller call up, he did some
work, wasn't happy, Kelly. I want to get that guy back on.
We're gonna hear Genesis side of the story, and uh, you know,
it's a lot different, just like I figured it would be. But
I want to get to the bottom of it, and I want to see
and I want to show everybody how transparent this show is. So we're going
to get him back up. Go with a sure thing, Denver's Best roofer
Excel roofing dot com. You don't pay a cent until you're content. Three
time for an insurance check up free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of insurance companies find out now
three oh three seven to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero sixteen twenty two. Ripped
off news you need so you don't have run anxious. As fast as we
can show Shooter's gonna help. Come. This is the Troubleshooter Show. No
Tom Martinez, Welcome, Welcome to the show, the only show if it's
can you. We're here to solve problems, answer questions, take complaints,
try to make your life a little bit better. You've been ripped off,
you've been taken advantage of. Maybe you just just have a question. We
have a list of experts, including attorneys at referral list dot com. We
have expert contractors, one of them studio with me today, Mark Schamanski with
Genesis. In fact, we actually had a complaint on him Last Hour.
I'm going to bring that caller back up, and we're going to listen to
both sides of the story and see where we should go moving forward. I
do want to tell you, though, really quick renew Home Innovations court solid
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oh three, nine oh four, two thousand and three zero three, nine
zero four two thousand renew Home Innovations. Now, I want to bring Scott
back up, but I got to catch everybody up a little bit. Scott
called Last Hour and he said he had he hired a contractor and basically the
contractor did not screw in the dishwasher or an install it properly. He also
said he had a problem with a microwave. But I mean a year later,
I don't know what a contractor would have to do with their microwave.
And then the other thing that was interesting, he said his floor was buckling.
And then I said, well, who's the contractor? And Scott thought
he was being you know, I don't know if he was being funny or
what he was trying to do, but I get it. The ball was
dropped, according to him, and he's angry, so he got on.
In fact, according to Scott, he's not even angry anymore. He just
wanted us to know. So at that point, he goes, it's Mark,
the guy sitting right next to you. So the owner of Genesis Total
Exteriors is in studio with me today. So Scott decided he'd throw that curveball.
But folks got to understand, it doesn't matter. You've got a problem
with one of our referral lists members you call. You know, we're not
a sports guy. I'm not out there talking about contractors when I talk sports,
I'm not out there talking about who to vote for. What I'm talking
about is consumer issues. So if you've got a problem with anybody on our
referral list or anybody not on a referral list, that's what the show is
about. That is what the show's about. So you call up. So
Scott called up and basically his side of the story. I'm going to have
him give it again real quick, Hey, Scott, without without going into
some diatribe, just kind of lay everything out in what you're unhappy about right
now and what you would like done. Okay, the floor buckling, the
the jaish warsher and I didn't get a chance to tell you about the thinks
in the bathroom. When you turn the handles on, they just fit.
They won't stay tightened. I tighten them down probably once every other week,
and they just teach. I don't know about it. And when was this
work to un Scott all of it? Okay, it started in twenty twenty,
Okay, so twenty twenty didn't get completed until about May of almost I
guess it was what April reports to me somewhere in there of twenty two.
Okay, right during COVID, Yes, okay, hold on now, just
let me put you on hold now, Mark Shamansky. Right, you went
back, you talked. I assume you talk to whoever's on the job.
You went back to yea, his name is Joshua. I'm just going to
let you talk about it. It's just one of our project managers and you
know this is this is a job that you know, he had us do
different things. But there was a lot of things and Scott kept thinking a
lot of things should just be included. Rotten floorboards. Well, no,
you should have known that I had rotten sub floor underneath my flooring. Well
no, that's a changer. No I'm not paiding changers. You should have
known that. He complained about the dishwasher has purchased for him, But we
have a screenshot of the dishwasher he wanted and had the bottle number and everything
on it, and well that's not the what I want. The microwave,
we we purchased another microwave for and delivered for him, and uh, and
he said, well, where's a warranty, but it's in the box.
You know, he had access to that paperwork, and you know, it's
just NonStop things. Everything was never quite right for him. He always kept
wanting exter and things done for free, and just thinks I thought things should
be included and you didn't charge them. For example, did you ever do
the sub floor? Yeah, we had to replace sub floor. Then you
didn't get paid on. We didn't get paid for that. And you mentioned
something about the deck. I heard you talk about the stairs. We rebuilt
the stairs. We rebuilt his built his deck exactly where it was supposed to
be. They came out for inspection. They said it's too close to electrical
pedal. So then I paid to have the stairs moved over so it could
pass and spec arguably you should have checked on that, man. We should
we should have checked that my regardless if you did have to move them,
you you still in other words, I get it, keep going, I
keep that's kind of it, you know. It's he kept wanting things,
more and more things for free, things three and thrown in. Did you
know it took a loong time. Yeah, but we also went through COVID
in the middle of all that too, so everything was crazy at that time.
Where do you stand on it? Right now? I'm going to bring
him back up, but he wants I guess that buckling floor UF you got
on the dishwasher. I don't get I mean, it's two hundred and sixty
five days since the last message I have on this, So wait a minute.
You haven't talked to him for two hundred and sixty five days. I
don't. I think I talked to him in the middle of his project.
How do you pull that up? So I have of a CRM that keeps
all our notes about our customers and stuff like that. How many times did
you How many times is your company or yourself talked to this? We have
two hundred and ninety seven notes in here. Two hundred and ninety seven.
Now how many notes and there's emails that are pasted in here go back and
forth text messages. What's the average amount of time? Oh, you brite,
you know, twenty or thirty notes going back and forth talking about things.
That's uh, okay, So average is twenty thirty? He had almost
three hundred, right, I don't know what that says. I mean,
I really don't. What are okay? So, what is your warranty on
the flooring? It's been whatever two years that work? You know what's going
on? I don't know if there's something underneath. I haven't looked at it.
I haven't seen it. You know. He did pay us in the
end. Finally, there was a lot of controversy over that getting paid.
Yeah, so when he signed off on it was roughly what two hundred and
sixty five days ago, No Three, No No six six, almost six
hundred days ago, six hundred days ago, six hundred and eighty six days
ago. That's when the job finished, the last message, and now we're
okay, So we're that many days out. He wants you to come out,
he just said it, and I'll bring him back up and look at
the floor. What's your stance on it at this point? I mean I
can go take a look at it. Not sure. We're all falling on
at it until I see it, Okay, decide what it is? Yeah,
because we have no idea. So Scott, what do you think about
that? If he comes out and takes a look at it? In my
defense, my gut, you don't have to defend yourself. I don't know
what you mean by your defense saying I asked that subpart such flooring b free.
No one told me it was extra. No one told me that I
have notes on it. Hold on, let me hold on, Scott.
I just want to listen. It doesn't matter who it is when people come
out for storm damage. I don't care if it's the roof until the shingles
are off. You have no idea how the plyb order whatever the decking is
if it's ruined. So, I mean, I understand if they quoted you
on a floor, until they peel up and tell me if I'm wrong.
Until you peel up the old floor, you're not going to see water damage.
But you know there was water damage there. I don't know how long
Scott's in the house, if he knew he had water damage, or it's
been happening for over years. But yeah, so Scott, Typically what would
happen in a scenario like that, Once they found that they would they would
give a change order to you, and then you would agree, okay,
I do need this decking, and boom, you would sign off on it,
and then you would pay him a little more. They ended up doing
it. According to Mark and what notes he's reading, you didn't want to
do the change order. And I understand where you're coming from. You're not
a contractor you might not realize how this stuff goes. But generally speaking,
you would pay for that, and they simply waved the fee and did it
anyhow. So I mean, that's not a bad thing. Man. Whops,
I'm sorry, Scott. I thought I had you up the only part
of the floor that was bad was over in the corner by where the refrigerator
was. The rest of the floor was fine. So they only put in
a piece of plywood, probably not even a full sheet. Apply, it
was like a half a sheet altogether. Scott, How does that, Scott?
How does that change everything? We just said? You still didn't pay
forty? Still did it free? I don't care if it was exactly,
It doesn't change anything exactly. But what I'm saying is I don't remember anybody
saying, well, this is going to be extra. And this is because
I would have said, oh, okay, I understand because that floor is
okay. Well you know what we're talking two years ago, so I don't
expect anybody to remember everything. So but here's the deal. I'm going to
ask you again. Mark's going to come out and look at the floor.
Are you good with that? Yeah? I'll have to get with my wife
and set up a time. But well, what does that? What does
that mean? That means I can't just have him come out to the house.
I'm not there. I worked, okay, and I have to have
somebody there to put the dog though. I'm sure you guys, I'm sure
you guys can schedule something I don't. I don't find that as a big
obstacle. Let me say something about the deck too, to that he threw
me under the bus on you know what, I'm done with them? I'm
sorry. You know what, Scott. The guy just said he's gonna come
out. He just said he's going to come out and look at your stuff.
So you want to throw him further under the bus, you know what?
Go ahead, Scott, go ahead, go ahead, back up over
him? No, go ahead, No. I was just gonna say one,
tell us what else you don't like from three four years ago? He
took pictures of where the deck was and where the stairs was, and they
knew to put the stairs out a little bit, and they didn't do it.
They put it up against the house. And then what did they do?
They came back out and moved the stairs over. Did they charge you
to move them? Did they charge you? Then? No? But they
should? What else can I say? Mark? I'm sorry you what we
were talking the first hour about customers. You shouldn't take this guy's one of
them, now, Scott, I swear to god, I don't understand this.
He was going to come out and look at your stuff. And I'm
sure he still will. And then you decided not only to run over him
again, but the back up four times. My god, man, Now
what are you going to beat him up for? You got something else here?
I'll bring it back up anything else, Scott, That's what I thought.
Mark, do whatever you want to do with that one. I don't
know what else to say. When you agreed to go out. How many
years is it now? I mean again, it's six hundred and eighty days.
A six hundred and eighty days. You haven't talked to this guy for
almost a year. I mean, the job finished that long ago, and
you I don't know of any other contractor that would put up with what just
happened there. I would like comments on that, Honest to god, I
tried my damnedest to get that handled, my damnedest. Do you agree to
go out and look at it? I think you know? And also thing
he's complained about his or his bathroom Fawcett, I mean, okay, that's
not my fault. Yeah, what did he say? He says he's got
to go tighten the knob every week or whatever he says, and it's like
okay, and then the dishwasher, so he's saying he hasn't used his dishwasher.
What is he even complaining about on his dishwasher? Right? He was
screwed to that. Then the warranty on the microwave. You guys went out
bottom a microwave and handed it to him in a box? What the hell
were you supposed to do? Yeah? And then and then he yeah,
so my god, Scott, I mean, dude, your lift, your
your what do they say? A gift horse in the mouth. Right now,
Mark is willing to go out there look at the floor, if it's
something they did, if it's something their installers did, if it's the product,
if there's something he can do for you, he's going to do it
for you. But then after you talk about that, when you originally called
up, Scott, that's all you talked about was basically the floor buckling in
a screw to go into your dishwasher. Then it became every other thing,
including the handles, the dam handles on the sake. What do you expect
any contractor to do? Do you think Mark that I'm sorry, Mark,
maybe I'm wrong. Did you actually build the faucet for him? No,
we did not. We just installed most likely was a delta FAWCET and it's
a warranty thing. I mean contact Delta, you know, yes, so
I mean, what do you say? But I love people's opinions. Three
oh three Martino, Now listen, we're gonna move on. Karen has got
an issue with a home warranty. Edward has a question on Raidon, and
we're gonna go to those. We have two lines open for whatever reason you
want to talk to us. Three oh three seven one three a two five
five three oh three Martino. Go with a sure thing Denver's best roofer Excel
roofing dot com. You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call Compass Insurance
paying too much your coverage at dozens of insurance companies find out now three all
three seven to seven to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com to list your home with
Remax Alliance three all three nine two zero sixteen twenty two. Hi, folks,
two lines open three oh three seven one three eight two five five.
I love this one guy on YouTube that Mark. He just doesn't let anybody
else talk. I wonder who they're referring to. I think I allow and
I want to ask people this here real quick and I'll get back to the
phones. But Dragon, Mark Schamansky, Suzanne, Deputy Dot Kelly uh Deputy.
I was almost going to call you, Deputy Dollar, but Deputy Chopper
Tom versus me and simply on allowing callers to talk. I mean, I
don't want to define it any more than what it is. And I'll start
and I'll start with I think who's going to be the most honest? And
what I mean by that is he's he hears us both all the time.
That's Dragon, I would say, both of you will allow the callers to
talk up until the point that they start being stupid and requesting things that are
just unreasonable for what's going on in the situation, or repeating the same thing
that's always fun. That's that was that one guy today. He couldn't stop
saying, you don't understand if I give CORR. I talked to Corer and
you guys, I mean, he just kept saying the same thing over.
I can't I can't go down to CORR and go into the corporate office and
say hey, man, listen, because this one guy doesn't want to give
you a three hundred dollars deposit, nor does he want to waive the three
hundred dollar deposit and do ach payments each month. We need to sit down
and let's redo everything you guys are thinking here at Core. I mean,
I don't know. I don't know what else he can possibly do. I
just don't know. But now, Mark, I'll ask you, do you
think we give the even amount of time? I give more? I want
a true no. I think I mean, you know because I hear Tom
Moore, but I've sure you. But I I think you do a great
job of interacting well. I think sometimes Tom gets kind of on a roll,
and you know, some people don't get to say their share. Yeah,
I might not. In other words, he might. Tom does this
a lot. Even when we're in the same room together on the air,
Tom can lock in on what he thinks the issue is right and miss something
and miss missed the entire issue sometimes, And I don't know why that happens.
I'll tell you one thing. I think he focuses once his brain clicks
on what he thinks is going on. I think it's hard for Tom to
pivot just like that. But I do it too, Suzanne. What do
you think? Yeah, sometimes I think you give the calls a little bit
more time to talk. And I think what Tom does sometimes is he'll miss
He'll hear something about my car has this problem in blah blah, and he'll
say, well what and he'll ask, well, what kind of car was
it? And someone, well, I already told you it was a twenty
seven, you know, nineteen something or other Toyota Camry. He his brain
works so fast you'll think about fixing a problem because sometimes he's show it's a
little detailed. Tom will be the first to acknowledge it. I mean he's
always been a little on the spectrum. I mean, there's no doubt about
it. He is so smart and the memory retention is phenomenal. It's amazing
how he remember people that called up twenty years ago. Yeah. Well,
and it's weird because most of us, I mean, I've been in radio,
I guess for about twenty five, but he's been in it for forty
plus. He'll remember a voice yep from twenty years ago. Hell, I
don't have that. I mean, I just simply can't. Unless if it
was like a really crazy, crazy voice or something. And I'm going to
go to the lines show, but I want to ask our YouTubers one more
thing. That one YouTuber was like, Hey, he's so angry. I
truly want to know to you guys on YouTube think I'm angry or energetic?
What do you think? I'd love to know that. And what I'm talking
about for our radio and podcast listeners and iHeart app is if you go to
YouTube dot com, you can type in Troubleshooter Network and watch us live.
In fact, you can hear us interact in the breaks. Hey, Mark,
you can get a lot of stuff. Kelly, please go. One
thing, yes, I will tell you about callers is that sometimes we get
follow ups. Yeah that call and expect a different outcome. Sure, then,
but what's that original call? Yeah? I get that, But what's
what has that got to do with anything? Well, what I'm saying is
they they're pissed off. Yes, they call perennially. I think we get
results. I think we get more results in any other show out there.
Correct. And you know, we assigned deputies, we have our you know,
legal advice, we have the air raisers, every you know, every
possible thing under the sun. But it just amazes me that some people will
call back and with the same issue and expect a different, different outcome.
Yeah, I get it, just like that stupid guy with cor. I
can't wait to see how time handles that. I wonder if I wonder if
Martine will actually set a meeting with Core and go down there and get the
entire system change for every customer. That would be remarkable. I will bow
for the rest of my life to him if he can pull that off.
I do want to say one other thing, Paul the waterman the best for
less Susanne. I want to ask you something. We got a water softener,
you know me. I always saw it. It was hollng Kong fuy.
How many years should I fight you on one? A couple of years
now, I'm like, why the hell? And Mark, what do you
think about water systems? I don't have one. I just I used tap.
I was you baby, and I'm on well and we're up in evergreen
Side. Don't know it's got good water. I couldn't be talked into it.
We go to a hotel about I don't even remember it less a year
ago, a year ago, and all I hear is go ahead, Susanna
time. They had the softest water ever, and I loved it for my
hair and my sky. All I heard about was my perfect hair days for
a week straight wherever we were. Because this hotel had a softener, I
couldn't believe it. So I always feel like I don't get the soap off
my body. Then that's how I felt at the hotel. It almost is
like a slide. I gotta like scrub it, so after listen, that
goes away. After I felt just like you. After about a week,
I don't feel that anymore, and I'm not as itchy. Man, I'm
not as itchy as I was because of the soft water. She's happy with
her hair every day. The water tastes the same, which is important to
me because I love our well water. Paul the Waterman the only reason I
ended up doing it, and he'll give this deal to anybody. It was
twenty five hundred bucks. Other people that I've had out you know they wanted
five six grand. So if you want the real deal, the best warranties
and perfect hair, you call up Paul the Waterman. Three oh three eight
six two fifty five fifty four. Now let's rock and roll. I appreciate
you hanging so long. Karen. By the way, two lines open three
oh three seven one three eight two five five Any question comment you have,
Karen? What's going on with Choice Home Warranty? Hi? Hey Karen,
Hi? Hello? Well what aren't they Let me? Let start the conversation.
What aren't they covering? Well, it's kind of a really odd thing.
I've had Choice for a number of years. They've done great up until
this last year, and I just want other people to be aware of how
devious and lying this company is. So what happened was after Thanksgiving, my
refrigerator freezer decided not to freeze, got it, And so I started the
process calling Choice, and over time what I discovered was that Choice now has
subcontracted instead of having people on call here in Colorado. Sure, they go
ahead and they have subcontracted under Karen. First of all, I just I
need to say this. I don't think that matters because Choice. I don't
think they've ever had their own technicians. I understand they might have used to
use certain people, now they use other people. But all I care about
is really the coverage. Do you have coverage for what broke? And why
aren't they covering it. If that's the issue, well that wasn't the issue
so much. Is because the first guy they sent out, he replaced the
icemaker, which had nothing to do with the freezer, because the icemaker was
in the refrigerated well. It was a French door, so it was in
the top part, but there was a drawer and so that was what was
in't freezing. But the reason I need to tell you this is because it
gets very convoluted. So A and E then calls Sears Home Repair and they're
the ones who kept coming out. God I don't I didn't even know they
were still around, just the repair repair, and I guess maybe some of
their outlets. But the reason I need to tell you this is because if
they had had their own people that they called, I wouldn't have been going
five to ten days out. But Karen, all I've heard, all I've
heard so far is your freezer wasn't working. Someone came out and fixed the
ice maker, and I assumed the ice maker's working fine, and they didn't
charge you on it. But you still have a problem with the freezer not
freezing. Well, no, you have to pay. No matter who comes
out, you have to pay are. Everybody has a premium they pay when
they come out. Okay, here it was called and mine's forty five dollars,
which is very reasonable. Okay, but then so now I'm going calling
them again. I tell you it's not working. So now they tell it,
tell me five days out. So they end up saying sending back fears,
and they go, let's look at your compressor. Oh, compressor,
it has a lot of dust bunnies. I looked at it and I thought,
no, it doesn't have a lot of dust bunnies. But he insisted.
Then he leaves. Then it starts, it starts freezing. Right.
Hold on, Karen, Karen, hold on, I promise I'll come back
to you. I got to take this break time already six minutes late.
So everybody holds tight. Hopefully we get to the bottom of Karen's story.
Karen, Really, what I want you to focus on is where are we
right now? Are they going to fix a compressor, whether you think you
need a compressor or not. I don't even know why that matters. If
it's only going to cost forty five bucks for a new compressor, I don't
know what the issue is. But let's figure it all out. Right after
this, go with a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content than time for an insurance checkup free
no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of
insurance companies find out now three oh three, seven to seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three oh three nine two
zero sixteen twenty two. All right, folks, three three seven one three
eight two five five. I'm trying to get to the bottom of Karen's issue.
Karen, I'm going to bring you back up. I understand you have
a choice home warranty, and I understand they changed something recently. You're not
getting the same kind of service you used to and they started using sears,
which talk about dinosaurs. I mean, there was a period of time,
Suzanne. You remember where we would get a sear's complaint when it came to
appliance repair, like weally. Yeah, that was some time ago. It's
been a while, but I thought they literally went away but this lady's saying
Choice Home Warranty uses them. So, Karen, I understand they came out
you had a problem with the freezer. They fixed the ice maker, which
whether it needed fixing or not, I don't care about. But where does
it stand now? Is it actually freezing as of today? I still don't
have a refrigerator. You still don't. And what is Choice Home Warranty saying
right now? You called the customer service and they hang up on you.
Well, why would they do that? Because they don't want to tell you
what they're doing. Because I ask if I can talk to the escalation team
and they hang up. Yeah, I don't so many times. Here's what
I think will help you. Okay, I really do think this will help
you, and I'm hoping we can get to the bottom of this and get
your fridge working. I'm going to have one of our deputies have a three
way conversation with you and Choice Home Warranty and themselves, and I'm going to
give it to Deputy Chopper. He's good at this kind of stuff. So
after the show or on his time in the next day or so, he's
going to call you up. Kelly, You'll get all your information and you
guys are going to do a three way with choice home warranties. Boy,
that sounds funny, doesn't it. Now? Well, I just yeah,
I'm not even going to say what I pictured, but go ahead. You've
got to remember they don't they really don't speak English very well. Okay,
Karen, listen to this. Let's just see how either, as Chopper says,
doc now, but Karen, let's let's try that. There's no harm
in trying it, right. No, but I don't think anybody should be
without a refrigerator for three yet night, Karen, we join in on that.
I agree with you one hundred percent. So Chopper, get on that
mic real quick. When do you think you'll be able to Karen? I
assume you can pretty much do it whenever Chopper calls. It'll be some time
after the show, so sometime today after the show, and then let's do
an update tomorrow and see what we get figured out. Sometimes what happens is
you're so frustrated or any consumer, you're so sick of dealing with the same
thing over and over and you're not getting anywhere. You can't communicate properly,
and it's not your fault. Because you probably talk to someone different almost every
time you call. Right, Oh, of course, of course I do.
So let's take a fresh stab at it, and let's put let's put
Chopper to the to the test. Let's do it. I want to see
if you can handle this, Chopper. I want to see if you can
join the big boys club like Doc here. Well, you gave me Rudolph,
so I think I'm well trained. God man, if you could deal.
How long were you on the phone, and if you listen to the
first hour, if you go to YouTube dot com type in Troubleshooter Network or
the podcast, this guy was tough. How long did you literally talk to
him? I kind of kept on cutting him off. It was about thirty
five minutes. Thirty five minutes, And I bet all you understood after thirty
five minutes is two things. One he didn't want to give the deposit,
and two he didn't want to give the deposit. That's correct. And it
took thirty five minutes to let you know that. Basically, Yes, I
don't even know what to say about it. Now. I do have to
take another break, Edward. I'm going to come back. We're going to
talk about raidon. We have some lines open for the first time during the
show three oh three seven one three A two five five three zero three Martino,
As I say it, I'll say it again. That line works on
and off the air. Mark Schamansky, real quick, I know you got
to split right. Yes, it was great having you in, Matt,
Thanks having and I'm glay. I kind of like that. I like that.
What do you call it a curveball or a knuckle ball getting thrown as
it's good to go through that. I think it was good and I think
it taught a lot of listeners something. When that guy started complaining about having
to tighten his handles on his faucet after two years and he blames that on
you from a job dating back to twenty twenty twenty twenty one, I think
everybody was like, my god, this must be the most unreasonable, hard
to please person ever. Yeah, but you handled it like a champ.
I love it. Man. We run into those unfortunately. So listen,
folks, if you want that free estimate on anything, basically at your house
and commercial landlords out there, you want that tenant finished guy. Maybe you've
used the same guy, maybe his price has been going up and up.
Have Mark, come out create that relationship. He can do tenant finishing and
retail office space anything. I don't care if it's a mall. Three oh
three six seven nine eighty five oh nine Genesis Total Exteriors. He's also going
to bring the wisdom of Matt with Paragon if he needs to get Paragon involved
with the insurance company. Three oh three six seven nine eighty five oh nine.
Edward, You're next on the Troubleshooter Network. Go with a sure thing
Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're
contenth time for an insurance checkup free no obligation comparison call Compass Insurance paying too
much your coverage at dozens of insurance companies find out now three oh three seven
to seven to one help. You'll think you're his only customer when you choose
Frank durand the real estate Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two ripped off as we can.
Shooter's gonna help, come Dix. He is the Troubleshooter Show. No Tom
Martinez, Welcome my friends to the show. The only show of that's kind.
We're here to solve problems, answer questions, take complaints. We want
to make your life better. If you've been ripped off or have a question,
it's good if you call before you get ripped off. Oh man,
I just thought of something. My dad. Listen to this. My dad
was out here a month ago, turning eighty. We had a big birthday
party for him, had a great time there. But listen, they got
back in town while they were here, Suzanne, tell people what happened.
Oh about their dog? Yeah, yeah, that was so sad. Their
dog died while they were visiting us. Yes, it was like it not
a house sitter, but a dog center. I had some sort of heart
failure or something. Congestive heart failure is the best they can get. And
it was just devastating to my mom and dad. So they got back and
they decided they were going to get a dog, and they almost got taken.
I got a text from my dad, and he's pretty savvy for eighty.
I got a text from him and basically they found someone online that had,
of course, the kind of dog they want, for only eight hundred
bucks in every other what is it? A terrier? Yorky, So every
other one is selling for twenty five hundred. So then he contacts them by
However, it wasn't by phone call, maybe by text. And the guy
says, well, I can't take credit cards and you can't see the dog,
but if you want me to hold it for you, I need a
three hundred dollars deposit and I need it in the form of an Amazon gift
card. Now, Deputy Doc, we talk about this all the time.
If anybody ever asked you to get a gift card under any circumstance, ever,
what do you do. You tell him it's a scam, it's it,
and then you hang up. My dad, absolutely, they talked to
my dad. Remember my dad used to work just like you do. He
literally worked at fraud fighters I do like you do now when he lived out
here, So I mean he did what you did. He warned people of
this, so they talked him into going onto Amazon. He goes to purchase
it. Somehow, when you do an Amazon gift card, you got to
put in an email of who the gift cards going to. This guy must
have already been flagged as a scammer by Amazon, so they locked his account
and no one could get into his Amazon account. If it wasn't for Amazon,
my old man would have been three hundred bucks out of pocket. And
I'm glad to see Amazon as some safety. Saved your parents some money three
hundred bucks and it saved him a devastating There is no dog, So people
be very careful on this. It doesn't matter who you are. I'm going
to say it again, just like Doc said it, no matter what.
If anybody wants you to get a gift card and tell your parents this.
If your parents are still with us, just please tell your kids this.
Do you realize people in their twenties are more likely to get ripped off?
And these people grew up with cell phones, they grew up with Amazon,
but they're more likely to get ripped off than old people. Cards off for
gifts. What I got this morning from Amazon? Oh? Yes, telling
me I purchased a MacBook Pro and I don't know. So here's how it
went. She literally got it. We're in the car driving to the studio.
She puts it on speakerphone and it goes, Hey, your Amazon account
was just charged two thousand, four hundred dollars for a MacBook. Please call
us if this isn't right, and then they leave a phone number. So
of course it's phony baloney. But don't fall for any of this stuff.
Folks that to me, I don't even have an Amazon account. Yeah.
I know, that's the funny part. They just randomly. Wont they do
it to excel people too. They'll think they'll say they're going to cut off
your electricity. Oh absolutely, but people that have different and energy companies will
actually get it. They're just totally phishing. They're all phishing schemes. All
right, we do have some lines open three zero three seven one three eight
two five five. Hey John Fuller, I wanted you up for this hour.
First of all, John, how are you doing. My favorite attorney
out there, marvelous, Mark marvelous. Thanks for having me. I love
having you on. So I want you to chime in, not just on
personal injury. We know you're the personal injury guru, and we'll talk some
about that, but basically on anything you can add some expertise. I love
when John's on with me. Go ahead, Susanna. I was just gonna
say, we should warn people all about the bad lady scamming people down in
Castle. Oh my god, it's the thing down, John, you are
gonna love this. Let me go to let me go to Edward on this.
But there is a scam in Castle Rock that this one lady has been
doing for years and one of our best friends, and this guy, Dave's
fifty something, this guy fell for it. When you hear this scam,
and there's people out there right she is a total pro. And there's people
out there right now that know exactly what I'm talking about. If you live
in Castle Rock, you know about her, and if you don't, after
the next break, you're going to want to hear about it because it is
arguably the best scam I have ever heard of, and it works almost every
time. But meantime, Edward, what is going on with you? Three
oh three, seven, one, three eight, two, five to five.
Hey, I's gone. I'm hoping Mark Shamanski would stay around. But
anyway, I took two short term rate on testings from my house, okay,
and the readings, the readings for four point one and five point four
and anything about four. I'm supposed to get some mitigation done. So question
is that my next step or is there something else I should do? No,
that's it. You should get the mitigation done. Now, I don't
want you to panic on it, and I don't think Mark does that.
That's kind of a very small job. There's companies out there that do the
rate on mitigation, and you realize what it is. It's pretty much a
fan, Yeah that blows outside. We used to have a company, pre
Covid basically killing them that would do the mitigation for I think it was four
hundred or five hundred dollars. Yeah, I got a sub floor and luckily
I have the plastics so they don't need to put the plastic down, So
the fan is basically a thousand on upper so to do that. So,
yeah, I was just wondering. Yeah, I was just wondering, just
based on the two short term meetings I have, should I immediately jump to
mitigation? I would. It's cheap enough, I would. And then when
you go to sell the house, if you ever do sell it, that's
all done because they're going to set up a rate on test instantly. I
mean that happens dock right. Oh do you think Rock would know somebody?
Oh that's a good idea, you know what, I guarant Rock might actually
do it. Hey, can we get Rock on real quick? Kelly,
see if you can get rock on. Hold on. I totally forgot about
that. If not, we'll figure it out. But hold on, hold
on, and I'm going to ask him about those levels too, something I
never thought about. You know, what does Raydon do. I understand,
if it's supposed to be four or above, you get mitigation, but you
know, if it's five, what does that mean? Does that mean like
you're going to die? And if it's forty, what does that mean?
I would like to ask nic It's carcinogenic. Yes, that's what it is.
So you're not going to die right then and there. You're gonna die
a very horrible death. And obviously if you have kids, it's much worse.
Okay because they're still growing. Dragon, I need you to do something.
I need you to have a talk with Michael Brown and tell him.
And if you go to YouTube dot com and look at one fourteen pm today,
you will see what I deal with every day because Michael Brown, I'm
almost positive unscrews the microphone to where when I'm talking into it, it will
just drop in the middle of the show. So right now I'm kind of
killing time because I'm fixing my mind Varma forre you calling me an old lady
on bright. You never touched the microphone either. You just let it sit
there the whole time, and it just randomly falls off. It's crazy,
and I don't appreciate it. I understand it. First it was a funny
thing Michael would do. But now we're past that. Now let's get Rock
on and we'll check that out. We're gonna take this break, we're gonna
come back, and while we're getting Rock on, I'm going to tell people
in Castle Rock or anybody that drives through Castle Rock and possibly would stop in
Castle Rock, the biggest scam, the biggest scam going on there. Go
with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pass
cent until you're content. Time for an insurance checkup free, no obligation in
comparison, call Compass Insurance. Pay too much your coverage at dozens of insurance
companies find out now three oh three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three all three nine two zero sixteen twenty
two. Hey, don't forget. You go to YouTube. You type in
Troubleshooter Network. You can watch this live. We have great conversations. We
have a lot of fun during the breaks. Sometimes it's really serious stuff,
but anyhow, you get to be part of the show. It's interesting and
then we try to text back and forth with you guys if you're on the
chat portion of it. But you can also watch our archive shows. Mars
from yesterday got killed. I'm not going to say why, but someone was
a cry baby. I'll leave it at that. Someone was a crybaby.
Sorry, was a cry baby. Somebody was a loud mouth. I either
had to download the whole thing dragon and cut out. So YouTube gave me
two things. I could go cut out something in multiple spots, or I
could just delete it. So I just deleted. I'm not going to sit
there and freaking go through that. But anyhow, I got the last word
on that one, and I'm not going to talk about that till tomorrow.
But wait till you hear that update. But it's not quite done yet.
Now I got to tell you about this cast wreck deal. Right now,
Kelly is trying to get a raid on expert on that's really what I'd like.
Kelly is literally someone that can talk about it and talk about the numbers.
Rock is in the middle of court, so that's not gonna happen.
Here's the deal, though, This bag lady, this lady. Have you
ever seen her on the road jep mark. She carries around a big car
to stuff like and she's usually hanging up like what up by the liquor store?
Anywhere I've seen her, mostly by Bubbles, So by Bubbles Liquor.
We have a good friend Dave. So Dave was there and this woman comes
up to you. This is the craziest scam. Bring John Fuller up,
So John, this is so nuts, man. This lady has been doing
the same scam for probably I don't know, three years, maybe even longer.
But our friend Dave was sitting there leaving Bubbles or leaving one of the
stores around there, and this lady goes, can you please please give me
a ride? Where was the ride going to be to? Oh what?
To her hotel? Yeah? Something? Can you give me a ride to
the hotel? So Dave, being the good guy he is, goes,
okay, So she's pretty old lady. I mean, she looks old so
I don't know how old she actually is, but I mean she's no Spring
Chicken buy Annie Stretch. So he gets her in the car and she says,
I need to go over to here, and then she goes, by
the way, do you have twenty dollars? I could really use twenty dollars.
I'm not going to be able to pay my night at the hotel or
whatever it was something. So Dave's like, oh my god, I just
got scammed. So he hands her the twenty dollars. Now you would think
it stops there, John, but it doesn't. The next move this lady
does makes her, in my opinion, probably the best con artist I ever
had. Remember it's an old lady, and Dave loaded up all kinds of
stuff like her suitcases or Duffel bags, whatever is in a shopping cart if
you will, into his truck. She flat out tells him, flat out
tells him at this point, I'm not going to get out of your car
unless you give me one hundred bucks. Now, Dave, at this point,
all of us have two options. Are you going to physically remove an
old lady from your car? I mean, would you do that in a
million years? Most people wouldn't. So what's your other option. I guess
you drive. I would do, Doc. We're going to go back to
that in a minute, and I was going to ask John what he would
do. But the other option is you go to the ATM. That's what
Dave just wanted this lady out of the car. She flat out wouldn't go.
And it's not like she yells or screams or cries. She is very
straight up with you. I am not leaving this car without one hundred bucks.
So he drove over and got a hundred bucks out of the ATM and
gave it to her. Now, if it happened to me, I would
do exactly what Doc just said, although I'm not so sure I would have
thought about it at the time. In the moment, you're like, oh
my gosh. Yeah, in the moment, John, what would you do
if that actually happened. You're a nice guy. I could see you giving
a ride to an old lady that needed to get back to her hotel and
was out of breath. What would you do, Mark, I don't know.
I don't carry an ATM card with me number one, so that would
be an impossibility. I'd probably go to that hotel and park and be like,
well, we're here all night because I'm not leaving, and you know,
I don't know. It probably involved the police. You know, it
just would never happen with me. Period. It is the craziest shakedown.
In fact, I would guess if I asked people that had been taken by
her or know of someone taken by her to call in, I bet you
we'll have someone call. That is how everybody where were we and they all
knew her. At the one oh Fibruary. We were at the one oh
Fibrewery, John and we're just sitting there and I don't even know how it
came up. Someone at a different table was talking how they just got taken
by this old lady. Well, here's the thing, Mark, it came
up because so I'm on that Facebook page. It's really helpful for people that
live in Castle Rock. It's called Castle Rock Talk. Well, somebody had
put her picture up and put beware, don't give her any money or a
ride because she'd work it out of your car. Buff Uh buh, buh
buh. But in the chatter in the comments of this Postmarcus says this woman's
not homeless. She lives like in Highlands Ranch or somewhere and comes down to
Castle Rock and pulls this stuff. Now, but a Castle Rock Talk is
the page and you can find her picture, so you know what she looks
like. I wanted, I really wanted to get into that aspect of this,
So chime in, everybody. We've all heard these stories, and this
goes back to scams. We've all heard the stories of the guy holding the
sign out on the street and he's you know, making you know, four
or five hundred bucks in these donations, you know, because he's down on
his luck. You guys know what I'm talking about. In Philadelphia. When
I lived in South Jersey, they'd come up and, you know, try
to clean your windshield and claim you them five bucks or whatever. But what
I'm saying is we've all heard the stories of these people and then they go
around the corner, hop in their BMW and go back to the suburbs.
Do you really think that? Do you really think people do that? John?
Do you think there's people out there that panhandle for a living and make
really good money? Absolutely? God, I just I find it so crazy.
Absolutely, And that's why I can pretty confidently say that that lady would
never end up in my car. I'm so so jaded by people that are
scamming the system and have some ulterior motive. There's no way any lady period
would be getting in my car with a bunch of bags and no, I
would pay for a cab, maybe an uber or something like that. I
mean, there's a million different ways you could. You could be nice and
help this person. Before you know, this person would end up in my
vehicle. Maybe we'd be on the way to Cheyenne. You know the Castle
Rock Talk page, it posts her pictures, yeah, with her little car,
and you could see the victims. Let's do this over this next break.
I want you to put that up on her feed. I want everybody
to see what she looks like, so you guys don't get you. You
can see if victims as well. Oh my god, is that who put
it up? One of her victims? It's just the community page. I
don't know who puts it on. It's absolutely crazy to think this lady does
it, absolutely dragging. What would you do if she's in your car?
I don't let her in my car. Ah man, See that's the problem.
Though she's so good at her craft, she's gonna get into your car
if she acted like her. How about if she said, oh, hello,
Sonny, can you please get me to the hospital. I think I
just broke my elbow and I'm ready to get birth and blah blah blah blah
blah. If she flags me down and I do happen to let her in
out of some kind of drunken stupor, I go, I go straight to
the police department, or I flag down some kind of officer, and I'm
like, this bitch won't leave. It's crazy. I think it's today's age
mark. Any any male who allows an unaccompanied female into his car is asking
for trouble. Well, maybe so Doc, But it's like, I mean,
she's like an eighty year old how old is she looks? He's hand
I'll let you guys be the judge. D might be on his way down
there to pick her up here pretty yeah, I know. I was just
thinking that I was going opportunities knocking. Do won't your name again? John?
Young woman in his car? Geez, yeah, I know, Doc.
It's Doc's so funny. I have to say this about Doc. He's
a great deputy, but he's kind of funny when it comes to dating and
women because Doc told me, and I'm sorry, I'm gonna out you.
Doc, Doc your bed eighty. I will be eighty in November. He's
going to be eighty. But how what's the youngest woman you'll date sixty five?
Or I'm sorry, I totally phrase that incorrectly. What's the oldest woman
you'll date seventy? See? Now I think that's John. What do you
think about that? I'm not sure what I can what I can say about
what it's age appropriate? You know? I see these people on YouTube where
an eighty year old guy gets contacted by a thirty five year old woman who
says, Oh, I want to be with you. I love you all.
Let's get back. You know I want, I want Okay, So,
I mean it really comes down. What do you have to offer the
sixty five year old Doc? Yeah, I can't tell you. I can't
tell you over the edge? John? Oh you know so, Dragon?
What are the chances we talk? We talked the powers that be into giving
Doc a one hour show, uh to to help people out emotionally, Doctor
love You know you don't think it'll fly just like a no, okay that
sucks hour of power. Tell me you wouldn't tune in. I tune in.
I would tune in every day, Susan, Sure, we'll listen to
this train wreck. All right, listen, here's the deal. We've got
an update on a case coming back, and then we got doctor Joel cherdack
up. In fact, John, I want to I'm gonna bring you in
a little on this. But but doctor Joel, I want to say something
right now. I saw a story on ozempic yesterday and I couldn't believe what
it was. I couldn't believe it. I think it was on the nightly
news with Lester Halt. I couldn't believe it, and I want to ask
you about it. But I don't think it's what anybody's thinking. It's a
side effect, but I was shocked what the side effect was. In fact,
when I heard the side effect, I was like, wow, that
might be a selling point. It is the strangest side effect for people that
want to lose weight. But doctor Joel, I'm just prepping you. I'm
not going to tell you what it is, but we'll talk about it after
this. Go with a sure thing Denver's Best roofer excel roofing dot com.
You don't pay a cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three O three seven to seven to
one. Help. You'll think you're his only customer when you choose Frank durand
the real estate man dot com to list your home with Remax Alliance three three
nine two yarrel sixteen twenty two. All Right, folks, three oh three
seven one three eight two five five three zho three Martino, you've been ripped
off taking advantage of I got John Fuller with me. We're going to talk
a little personal injury. But apparently Deputy Chopper solved a case yesterday that came
in. Did it come in yesterday, Chopper? Yes, you handled it.
I did. What give me a give me, you know, refresh
my brain. Uh. This lady had a Kia with one hundred and sixty
thousand miles on it and she took it up to Fort Collins Key. This
is the wanking engine, knocking engine, and the service recalls well safety recall.
So let me, let me, let me tell everybody what was going
on. She called in yesterday and there was two things. She got a
safety warning an actual safety recall on this Kia. It's an old one too.
I don't remember the year, but I want to say like twenty fourteen
had one hundred and sixty thousand miles on it, and the recall wanted to
come in to make sure that the cataltic converter did not overheat, which could
possibly catch the entire car an engine on fire. If there was an issue,
they would fix the CAT so this wouldn't happen. She brought it in
for that safety recall and they said, your engine's already toast. Now what
I told her is the engine has nothing to do with the CAT problem.
They don't owe you an engine. If the CAT overheated and that safety recall
came to fruition on your vehicle and the engine caught on fire, they would
owe you an engine. But that's not what happened to your engine. What
happened to her engine. Betsy's engine is one hundred and sixty thousand miles.
That's what was the problem with her. So what happened what happened. I
happened to talk to her as they were coming back from Fort Collins on the
interstate, and I said, hey, how about you take the car over
the Grand Kia in North Glen. I happened to have worked with the general
manager for a previous case. Yes, and he's been a very nice guy.
They said, okay, is I think Betsy's on the line. She
could probably tell you what happened to Betsy. What happened. What happened?
Well, we got a little bit of it. Confused. Uh yeah,
police. So there's two safety recalls. One is for a piston misfire that
could cause a hole in the engine wall cause your car to stall out and
crash. Got it. The other one was to just put in a fuse
to make sure the catalytic converter didn't overheat because that would cause a fire.
Got it in Fort Collins. They said, nope, uh uh, we're
not doing it. Then Chopper told me to take it to North Glenn.
I did. I talked to that service manager and he was like, honey,
it's a safety warrant, a safety recall. We're gonna do it right
now. They got it done in two hours, and they had to order
a part. It's finished, My car's done. And now if I do
have a problem because on those safety recalls it says, if your engines already
toast, we'll replace it for free. And they were just giving me such
a hard time for Collins, it was, well, hold on, Betsy,
are you saying this? What is it? Pekkia, who's the good
guy? Yeah, Pekia in the North Glenn, they're the good guys.
Yes, the Kiya going to do the engine, Betsy, Yeah, I
mean they already did the safety recalls and put in the parts and the sensors,
and they said if anything happens now because on the paperwork of those two
recalls, it says, if anything happens, we will replace your catalytic converter
and engine at no cost to you. Wow. But I'm a little confused
here because I thought you said the engine or someone told you the engine was
already knocking. Uh huh, it is. It's knocking a little bit,
Yes, it is. So they're saying if it gets worse, or if
it actually throws a rod and punches a hole, they're going to replace it.
Yep, they have to. And what was the bad Kia dealership and
I and I mean that the dealership that wouldn't do anything for you, that
was in Fort Collins. What's it called? Only one? Oh man?
Yeah, we can look at looking up. Well, I'm glad you called
in, and I'm glad you know, Deputy Chapper, I got to give
you props. You already made a good connection. So if we have another
problem with Kia down there, if Pete Keia Mark, I want to stop
you. I think that was my fault. I think they go by Grand
Kia in North Glin. That's the good one. That's the good one.
Isnay, pardon me? Ken? Is it cross words crossroads Honday of Loveland.
That's the only one coming up in near Fort Collins. The one of
Fort Collins is just called Fort Collins, Kia Fort Collins. Ki, let
me look Susanne's looking. Yes, it's colleague, it's called Fort Collins.
Go ahead, I'm looking. I'm looking at that. I'm working with.
It has a big key of problem. What's the big keya problem? There's
a recall that can cause a fire. But they said on the recall notice
we don't have a solution yet. Oh, I remember that call. So
we're trying to get such I called Kia. Wait a minute, Wait a
minute, why don't you call in fact Chopper, give him your service manager,
and then let's get an update on that for that consumer tomorrow on car
Day. Yeah, because I called Kia customer service and I said, I
want to speak to media department. They said, here's the number, and
that was their number. I got you. I got you, all right,
everybody hold tight. Actually I got a few minutes. Hey, hey,
Betsy, I'm glad we could help you out, and I appreciate you
coming on for that update. And it looks like that's gonna help us with
one of Doc's cases. I mean, this is why this show is so
important. Doctor Joel, I need to talk to doctor Joel. Doctor Joel
shirdak Her are you, sir? I'm doing great, Mark, how are
you good? I know the response to your clinic has been great. You
guys are the only ones that I know are doing the generic ozempic. You're
using a compound pharmacy. You're basically doing something they cost one thousand to two
or three thousand through other clinics for our listeners for only two hundred and fifty
bucks, and that's basically help them lose weight. I mean, really,
that's about it. And what are the names of the two drugs. You
have ozempic and then what's the generic Well, both ozempic and wagov the generic
drug in those is called cemeglatide. That's the that's the name of the drug,
and so that's what we're able to thrup patients are compounding pharmacy compounds out
with the vitamin B, which also helps with energy and with it has an
anti nausea effect, which can sometimes be a side effect to the cemeglatide.
But oh yeah, that's the answer your question. Oh my god, you
just made me think of something. Man, and I get off on these
tantrums real quick. But I bought really cheap steak from the Dillar story years
ago, and we did a thing in studio and the steak was packaged.
Remember it's a dollar steak. It was packaged in bromine. Do you know
what bromine is? Broline, It's an anti acid. I couldn't believe it.
They actually packaged the meat thinking bromiley. Yeah, so they packaged the
steak in it so it wouldn't make you sick. But that it made me
think of that. And by the way, the stakes were horrible. But
anyhow, I love, I love what you're doing for our listeners. I
love it. In fact, I've gotten a lot of great emails saying I
can't believe it. It's only two hundred and fifty bucks. Some people are
saying I was spending fifteen hundred a month on this, but for two hundred
and fifty bucks. You guys do the initial visit, you show them how
to do it. But that's not why this calls here. I watched last
night. I think it was Lester Holt. There is a side effect that
I was like, well, I don't know if that's good or bad,
but I'm going to ask you about it. Do you know what I'm going
to say? Do you do you know what it is? I didn't see
the show. I'm not sure what you was talking about. People are losing
so much weight. Listen to this dragon Dragon lost. How many pounds did
you lose years ago? Over one hundred and fifty He lost over one hundred
and fifty pounds years ago. Tell me if this was a side effect you
dealt with and it doesn't matter how you lost the weight. People are losing
so much weight on this drug. The skin is still there. They'll lose
the weight and they've got flappy sha skins and their belly. My what do
you do now? Like I said, I don't know if that's a selling
point or I much rather lose the weight and have a little flappy skin than
have the weight and have heart problems and everything else. Being obese does completely
agree with that. But what do you do, doctor Joel? Well,
you know that's not different. That's not very different from when you see the
after effects of gastric bypass surgery. You get the same kind of phenomena.
You have a lot of lose skin because when you lose weight that quickly,
your skin doesn't adapt as quick So that's typically not a permanent side effect.
That's something that will your body will accommodate the new body size and your skin
will kind of conform to the new body size. But what we always recommend
is that patients continue with a regular exercise regimen. And continuing with the regular
exercise regimen is going to help your body composition to conform to the new weight
that you've come to. So if you just sit around and don't do anything
and take the drug, you're going to lose weight, but you're also gonna
have that slobbiness. Like you if you didn't work out and you were skinny.
Well, I listen, man, That's why I saw it last night
and I wanted to talk to you about it, and I thought, well,
is this negative or is it positive? Honestly, where my brain went
to is the drug is working so well. People are dropping weight like crazy.
And I think you're right. I think after a certain amount of time,
your body will get used to it, your skin will firm back up.
But it's no different than losing weight any other way, right, I
mean, doesn't matter however you lose weight, if you do it drastically in
a short amount of time, you're going to end up with that problem.
That's absolutely true. And then, unlike Gasterick bypassed or agree, you actually
do have some control over the rate of weight loss with the drug. You
know, you can stop for a little while, you can reduce your that's
true. You know if you think that you're losing weight too fast, so
you really have a lot more control over that phenomena. I love you otherwise,
well, I appreciate you coming on, doc. I really wanted to
bring that up real quick. Doctor Joel Chardak. You guys can reach out
you want more information on that product, but I find it incredible you lose
so much weight you actually end up with a little bit of flabby skin.
Seven two zero five eight three sixteen forty eight seven two zero five eight three
sixteen forty eight. I'm going to take a minute, and then I want
to talk to John Fuller about an email I have on someone that was in
a car accident. Everybody, hold tight, Go with a sure thing Denver's
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Now you think you've heard it all? Now? What is that?
Did I come back to early dragons? That John Fuller Fuller law. Hopefully
you can hear me now, are you there? Yes, sir, listen
to this man. I thought I heard it all until this, and I
love having you on. By the way, I do need to tell you
something though. When I'm having you on as a co host, just jump
the hell in, man. When I'm talking to other stuff, just jump
in. But we'll we'll practice a later. But listen to this man.
This person wants to know. He's arguing everything that I love about you and
your firm fuller law. He says, why wouldn't I want want a larger
company that's got a lot more attorneys than just one. How do you even
answer that? Honestly, let's answer it to the best of your ability.
Well, you know, listen, we get that all the time. Okay,
here's the deal. You've got to have a relationship with the person that's
representing you if you want to have a large firm and you want to deal
with a different person every time you call, and you want to not know
who the you know who the attorney is because the last one you were dealing
with rotated out now works for a different firm and never got around to letting
you know before they made their exit. You know, all of those things
are stuff that people have told me they experience in firms that they've fired before
they moved over to my firm and hired us. We offer small firm service.
We offer the flexibility and the comfort of knowing when you call my firm,
you're going to get part of the team that's working on your file every
single time you call. If you need to reach out to me, you've
got my personal cell phone number. That's something you just don't get with these
larger firms. So if service is important to you, and of course we
have to get a great result, that goes without saying nobody would ever compromise
the end result just to get better service. But if service is important to
you, along with a great result, it's a no brainer. You're going
to get more and better quality service at my firm than some of these larger
outfits. I think people also under the impression if they call, I'll just
say the strong arm or the big ass. Some of these people that advertise
everywhere, I think they're initially under the influence that they're going to be dealing
with that person that they see on TV all the time, because those commercials
are always the main guy or gal, and they're always talking about, you
know, a million dollar judgment, and he got me this, and he
got me that, But then I think they're pretty shocked to find out they
never even see him, they don't talk to him. I mean, am
I crazy or is that generally correct? I think that's generally the exact circumstance.
I mean I was in a different city one time and another lawyer in
that city was advertising about something very similar, and he was like, hey,
call him up and ask for him by name. If they take your
call, hire them. If they don't call me, oh, I like,
I will take your call and I will talk to you. And I
thought that was such a powerful ad. It is that, you know,
it just makes sense. These large scale operations rely upon having a lot of
cases. And if you think those you know, lead attorneys, whatever their
name may be, if you think they're on a first name basis with twelve
or fifteen hundred files, you're crazy. You're just wrong. There's no way
that any one person can do that. And not only that, you can
get lost in the shuffle. And what I mean is in your business,
it doesn't matter if it's a car wreck or any personal injury. The problem
is people become just a number when you have affirm that large so typically speaking,
let's say one attorney's dealing with number forty eight, so that number forty
eight might be way easier and make more money for the firm if they just
settle a lot quicker instead of doing a deep dive and actually working for the
client like you did for Suzanne and I and getting the most money you possibly
can, or even having to go to court to get the most money.
I think a lot of times it makes more sense financially for these big firms
to settle quicker. Is there Am I crazy? Or is that true?
Well? I think that you know. I'm not going to disparage the legal
abilities of any of my competitors. I will say this, when you have
twelve or fifteen hundred files and you have fifty attorneys that need to get paid
every couple of weeks, that requires cash, lawful lot of cash. I
love it, you go, I love it. Anybody out there, any
questions on an accident, We'll get John back up soon too. Three h
three five nine seven forty five hundred My accident lawyer dot Com