WEBVTT

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Ripped off, you don't help,
come running as fast as we can.

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Shooter's gonna help, coming, man, this is the Troubleshooter Show now,

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Tom Martine, Welcome, Welcome to
the show. As you know, this

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is the only show off it's kind. We're here to solve problems, answer

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questions, take complaints. Our goal
in life is to make your life just

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a little bit better. If you've
been ripped off or know someone that's been

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ripped off, and you need help, this is a place to come.

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Our phone number simple three oh three
Martino. That number works on and off

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the air all the time. Tell
your neighbors, your friends, your relatives

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when they need help because that contractor
took money and ran, or that landlord's

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trying to kick you out for no
good dang reason. That is what we

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help with. You can reach us
three oh three Ry Martino help at troubleshooter

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dot com. And then during the
show you can always use three three seven

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one, three eight two five five. We broadcast all over the place,

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but our flagship is right here on
six point thirty KHW and iHeart Channel.

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By the way, you can listen
to us on the iHeart app in the

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car. You can hear us in
FM. You can watch us and listen

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to us on YouTube. You go
to YouTube, you type in trouble Shooter

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Network. You can see the live
stream every single day between ten and two

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o'clock. In fact, even during
the breaks, you can chime in and

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listen to us. It's like being
part of the club. That's how I

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would describe it. And of course
one of the most down loaded podcasts in

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the iHeart network a lot thousands upon
thousands, actually that's wrong, tens of

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thousands upon tens of thousands each month, and we're really proud of that.

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I thank you guys for joining us
today in studio with me. Mark Schamansky,

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he's actually I consider a Mark a
friend. I'll tell you why.

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We've known each other, coming on
ten years. His company has done work

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at our house and I couldn't be
happier with it. We have hung out

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a couple of times, had a
few beers together over the years, and

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he's just a good, solid guy
that I've come to know and respect as

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a businessman. In a field where
there is so many ripoffs, and I'm

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talking about just contractors in general,
Mark, I get very few complaints,

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very few over a ten year period
and anytime I have and I send them

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over to you, they're taking care
of just like that, pronto. I

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think that is so important. It's
not just about hey, we all goof

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up. What are we going to
do about it? And any company that

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says a dot is lying right?
You know, if everybody has completely all

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five stars reviews and everything's perfect,
bull, Yeah, there's a problem with

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it, no doubt. And it
really is how people react to a problem.

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And that goes for all companies,
especially ones on our referrals. That's

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what we expect. We don't expect
everybody to be perfect because it's impossible.

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Hell, we're not perfect. When
I add my good years for ten years,

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five different good years, fifty plus
employees, we had problems all the

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time. I'm sure it's just the
way it is. Man. I had

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problems with employees. I'll say this. I don't mind saying it. I

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had problem customers. I have been
known to fire customers. Have you ever

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fired a customer. There's been times
where I said, you know, what

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work we've done is it's on us. We're leaving the job. Yeah,

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we're done. And I tell you
what, ninety nine percent of time no,

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no, no, we're sorry.
What can we do to rectify this?

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Because yeah, sometimes I'll tell you
street, I'll tell you someone that's

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really good. In fact, his
company, Excel Roofing, is incredible.

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Jay Brats and now Henry Bratts.
These guys are very smart across numerous reasons.

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But I want to bring this one
up. They have literally met with

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people who they're going to do a
roof for or give a bid for,

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and they can tell that customer is
not going to fit in, and they

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literally won't do the work for him. The only complaints I have ever got

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on Excel Roofing, well that's not
true. There was one where the guy

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was mad. Listen to this mark. You can appreciate this. You do

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some roofing and gutters. The guy
had a new roof done by Excel.

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He came out and wanted to know
where the old gutters were. They put

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on brand new gutters. Him and
his dad apparently hung those gutters, the

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old ones fifty years ago, and
he was mad they threw them out.

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Now, not one time in my
life have I ever heard of anybody wanting

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to keep old gutters. When you
tear them off the house, you're completely

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trash. What would you possibly do
with them? And the guy never told

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him to keep them. He just
assumed they would know to keep the old

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gutters. Yeah, they actually take
them and they fold them up and then

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they get recycled. Yeah, they
recycle them. So this guy was upset

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about that. But the only other
complaint I've ever had on Excel in a

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ten to fifteen year period, maybe
even longer, okay, is they refuse

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to do my roof. They don't
want to enter into a contract. And

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it's always the guy that they can
tell is going to be out there in

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the lawn chair watching every single thing
go down and critiquing anything, asking every

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question. They're just never going to
finish. And Jay knows how to spot

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that kind of consumer that is going
to be nothing but trouble, Literally nothing

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but trouble. And I don't think
there's anything wrong about saying that. No,

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I mean, we have meetings every
Tuesday, and sometimes those conversations come

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up and we'll make a decision not
to do work for somebody you recently,

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and we're going to dive into this. I'm going to get to the phones

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by the way, three oh three
Martino one line open or I'll tell you

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when the line's open. Here's the
deal. Though, you teamed up,

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well, I don't want to use
the word teamed up, but you got

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together with Matt at Paragon, who
I've known forever. Matt got me seventy

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thousand dollars, as you know,
because you did some of the work on

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my house with that money. We
had a hailstorm and my insurance company at

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the time, I forget the name
of it, but I've switched since said

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we had no damage, zero zip
zip damage. So about a month or

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two goes by and I'm looking at
both my neighbors are getting new roofs.

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I'm like, son of a you
know what I'm saying. So I call

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up Matt because I just started advertising
for him and I wanted to see what

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he could really do. So Matt
came out, he opened up the claim

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again, he met the adjuster out
there, him and the adjuster for my

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insurance company got under the roof.
Fast forward two three months, seventy thousand

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dollars. It's amazing from zero to
seventy thousand dollars. He went up to

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one in Boulder, I think it
was a furniture store, and it was

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smoke damage. They didn't have the
fire burn anything down, but the smoke

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damage from around. They were gonna
pay the guy, I think it was

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sixty or seventy thousand dollars. And
you go, wow, that's a lot

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for smoke damage. No, it's
not. You know what, Matt got

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him three million, right round,
three million dollars. I mean these insurance

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companies, and what I like about
you getting involved with a with a contractor

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company like Genesis because you can go
out in with you and Matt. You

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guys can make sure not only are
you getting everything covered, but getting the

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proper amount because Matt, Matt can't
go out and say how much something is.

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When you're a public adjuster, you
can't say, listen to this.

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People. A public adjuster cannot say
and correct me if I'm wrong, Mark

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Hey, to redo your roof is
twenty thousand dollars. That's not their role

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in life, right. Our role
is to come up with it. Well,

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Number one insurance comes up with their
price, right, and then it's

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usually five percent of time it's not
enough. Yeah, never is it enough,

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and that's Matt's time, right,
And so then what we do is

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say, well, it's really this
much to do it. And then Matt

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jumps in with our numbers and negotiates
with the insurance company. I cannot negotiate

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with the insurance company. That's right, that's his role, right, It's

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two different things. He can't do
what I do. I can't do what

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he does. Between the both of
you. The amount of money, let's

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say the initial claim is twenty thousand
for a roof. Well, they forgot

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is you know, they forgot to
look at the siding, the paint on

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the house, the outbuild holdings,
the deck, the landscaping. Matt got

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me money for landscaping. How about
overhead and profit depending? Oh yeah,

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you know that's a big one.
The insurance companies don't want to pay Jack.

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No, they just say no.
And you know, then I'm stuck.

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And then you know, so we
partner. Well I really don't say

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partner, but we work with Matt. Yeah, you work with Matt because

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he knows what he's doing. There's
a lot of public adjusters. There's people,

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listen. I don't even think you
have to be licensed in this state

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to be a public adjuster. I'm
not sure, but I don't think you

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have to be. And my point
is I could wake up tomorrow and be

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a public adjuster. But unlike Matt, I haven't dealt with ten thousand claims.

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Right. But I know he is
licensed. Oh, I know he

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is because he can work in other
states. I don't think in Colorado you

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have to be. Now, I
do want to mention something that I promise

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i'll get to the phones. In
fact, I'll kind of tease everybody what

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we got. We got an update
with Chopper. By the way, Chopper

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and studio with me. He's one
of our deputies, deputy docs sitting next

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to me. And then we have
another follow up on a real estate issue.

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We're going to figure that out in
an extended warranty issue and one line

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open. So right now is the
time to get in three Oho three Martino.

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I outed this lady yesterday, Yvonne
fat Chopper. Were you listening to

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that? You're an older guy.
I want to ask you a question if

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you were listening, Yes, I
was. I can't hear him. I'm

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not sure if he's on or not. Get closer to the mic, bro

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Yes, I was. I don't
think he's on. We'll do it.

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Let's take a break, we'll come
back, make sure the mics are working

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and go from there. Everybody hold
tight, But I want to talk about

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Yvonne. Yvonne is actually a consumer
that I doxed yesterday. She refused to

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pay a mover this poor guy.
I'll get into it after this. Go

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with a sure thing Denver's best roofer
Excel Roofing dot com. You don't pay

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a cent until you're content. Time
for an insurance check up free, no

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obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens

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of insurance companies find out now three
oh three seven to seven one help.

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You'll think you're his only customer when
you choose Frank durand the real estate Man

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dot com to list your home with
Remax Alliance three oh three nine two zero

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sixteen twenty two. All right,
three oh three seven one three A two

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five five. By the way,
it's someone's birthday. In fact, you

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can see her if you go to
YouTube dot com type in troubleshooter network.

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My beautiful, gorgeous wife of thirty
plus years is having a birthday today.

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She's thirty five today, thirty five, Happy birthday. Well, thank you,

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Mark, You're very welcome. Now, how come, Shannon, you're

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not saying happy birthday. He said, spy birthday today. Oh he did,

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yeah on the Facebook. Oh,
on the Facebook. So we're gonna

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go out tonight. I promised her
Applebee's, and I do believe you get

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a free deserted Applebee's on your birthday. So we're gonna We're gonna test that

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theory and see how that works.
Meantime, three oh three, seven,

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five, five, let's go to
Barry Miller Real Quick. Barry called yesterday.

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We had Frank Duran and Stephanie Thomas, great realtors in studio with us,

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and we started talking about the NAAR
lawsuit. It's a one point eight

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billion dollar verdict and uh, it
goes into commissions on real estate, and

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really what the lawsuit's about is pretty
basic. This person was selling their house

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and was very upset and I'm talking
about the seller that they had to pay

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the buyer's agent the commission and I
don't know if it was three percent or

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three and a half or two I
don't care what it was, but they

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were very upset it came out of
their pockets. So they actually sued the

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company. And I forget what the
company was, but they got a one

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point eight billion dollar verdict, and
not just for that person. I think

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it was Keller Williams. But they
got the verdict based upon all the business

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they did, nothing to do with
this guy's damages or this couple damages,

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just that. So let me bring
him up real quick, because he apparently

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knows quite a bit about this.
I say it's going to change if this

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goes national. Let's put it that
way, and it starts applying to every

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state and every contract, and all
of a sudden, the buyer has to

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pay the buyer's agent. And a
lot of you know, common sense tells

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me that's right. It really does. But the problem is most people buying

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a house, once they get that
down payment together, especially first time buyers,

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they don't have enough money to pay
that buyer's agent, and they sure

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want representation. The worst thing you
could do is have zero representation when you're

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buying a house. You could totally
get screwed and be upside down forever in

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it. But it's really amazing to
me one point eight billion dollars. But

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Barry Miller, in fact, Barry's
got a show. I believe Barry.

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When is your show? Saturdays and
it's about real estate right here, right?

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Yeah? What about real estate investing
nationwide? I got it invest eras

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So what do you think? Let's
just stick to the NAR lawsuit. Give

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me your thoughts. First of all, a buyer broker, when it came

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in to existence decades ago, bought
the same battle. Who pays the commission?

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Please stay open when I say the
sellers pay the commission with the money

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that the buyers brought to the closing
table. Yeah, okay, yeah,

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So you're saying, technically the buyer
is paying the commission. Oh, you're

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going to love the technicalities here.
But it's not all pleasant news. I

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RS gets involved. So we have
a just think of it as a base

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price four hundred thousand. Let's use
six percent commission. That's common across the

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country. Okay, three percent on
the buyer side, three percent on the

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seller side. That whole class a
huge lawsuit. I mean, Remax paid

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sixty five million, so to settle
it beforehand. Keller Williams is on the

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line for like eighty some million.
Now did they appeal this? Barry Nar

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is appealing at the National Association of
Realtory got it? Whose lawyers were?

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I won't go into that they not
do the best presentation yet Easian, Where

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do you think it's going to end
up? Do you think we're going to

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see a massive swing in what happens. No. Here's why we're not going

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to the way it's been for seventy
years is the question of who pays the

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commission. Sellers think they pay it
because they're closing. It goes away from

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the money that the buyer brought in. Think of it as a pool of

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money. The buyer brings in four
hundred thousand, lost twenty four thousand for

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commissions in a big bowl, and
out of that bowl the money goes and

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the buyer says, wait a minute, I'm paying the seller's agent commission.

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Well, you can see the argument. I understand what you're saying. The

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money's actually coming from the buyer.
But you can definitely see the argument from

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that particular case. Oh sure,
seller or buyer. But here's the funny

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part. Most buyers have what Mark
a lender love via buyers one hundred percent

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loan. So the lenders are financing. The lenders are financing the commission,

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and that's not going to stop.
But Barry, arguably, they're definitely if

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there's financing involved, they're definitely the
ones fronting the money. The problem with

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that is you take your average commission
like you just said at twenty four thousand,

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and spread out and spread out that
interest on a thirty year mortgage.

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If they sat and put holy crap, that wasn't twenty four thousand in fees

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you just paid. That's about two
hundred thousand, and the buyer's paying that

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the seller's got free. Yeah yeah, they're done and over correct, done

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it over plus plus. I want
to throw this in and correct me if

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I'm wrong. But everything, at
least in Kalile Alrado is negotiable. It's

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not like these commissions are written in
stone. When you sit down with the

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realtor whether to buy or sell,
you guys enter into an agreement. That

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agreement is negotiable. It's very negotiable, and the sellers typically know it.

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I mean good agents like Frank Duran
come on, his sellers know that.

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Yeah, yeah, it's going to
be four hundred and twenty four thousand coming

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in, but twenty four is already
committed to go out half of it to

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the buyer. Engine If that's what
they are, Barry, you know what

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you educated me on was just a
simple thought process I never thought about.

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I do agree with you. The
buyer, whether he's financed or coming out

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of pocket, literally is the one
coming to the table with the money.

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I understand the seller's argument, it's
coming out of my bottom line, but

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you're right, the money that's saying
the commission is most likely or typically in

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a normal deal, coming from the
buyer. That's very good. When is

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00:17:07.839 --> 00:17:12.000
your show on Saturday? By the
way, it's eight o'clock Saturday morning,

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so eight to nine. I'm k
how the beautiful number one? I love

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it. Hey, I appreciate you
calling in again. I did want to

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get that information, and I learned
something. I never looked at it that

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way. Mark Schamansky, did you
ever look at it that way? I'm

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sure you've bought and sold commercial and
all kinds of property, but I never

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really looked at it. Is the
buyer is paying it. Even though when

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I sell my house and it's coming
out of my proceeds coming in, I

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sure as hell I think I'm paying
it, right, I mean, I

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think it's just all part of the
negotiations. Yeah, I mean, And

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people don't do it. That's the
problem. They think, especially first time

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buyers. They don't know anything.
But that's why you get a good realtor

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00:17:51.799 --> 00:17:53.599
like Frank Durant. Sure, you
don't deal with someone who's, oh,

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that's my cousin's friend's best friend's neighbor. And a lot of people do that.

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They don't know who this realtor is, or they hire a relative that

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became a realtor three months ago.
And everybody's got a realtor. Okay,

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00:18:07.480 --> 00:18:11.200
Barry Miller, I appreciate that.
Now, Rudolph, we're going to go

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to Rudolph after the break and I'll
tell you why. I'm not going to

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tell you why now, but Rudolph, my understanding of you is you like

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to talk, which is fine,
it's a talk show. But that's why

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I just don't have time real quick. Right now, let's go to Glenn.

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Glenn has a question on an extended
warranty. Glenn, what's shaken?

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Oh? I bought a twenty eighteen
Dodge Grand Caravan and I bought an extended

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warranty on it from Carshield and the
day flight came on and I went in

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and had it checked out, and
it was either a spark plug or a

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coil pack or an intake gasket leak, and then they got to checking into

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it and it turned out it was
a serious damage inside the number six cylinder.

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Oh wow, so you add an
internal damage in a cylinder. Hold

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on, man, we're going to
come back to that right after this.

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I have a feeling what he's going
to say is the warranty is not covering

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it. And the questions I'm going
to ask you when you come back,

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did you buy it new and buy
the extended warranty? Did you buy the

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vehicle used in the extended warranty?
And then we'll dig in and see if

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there's anything we can do. I
hate extended warranties. Go with a sure

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00:19:30.200 --> 00:19:34.920
thing Denver's Best roofer Excel Roofing dot
com. You don't pay cent until you're

278
00:19:36.000 --> 00:19:41.920
content. Time for an insurance checkup
free, no obligation. In comparison,

279
00:19:42.079 --> 00:19:48.119
call Compass Insurance paying too much your
coverage at dozens of insurance companies find out

280
00:19:48.200 --> 00:19:51.240
now three all three seven to seven
to one help. You'll think you're his

281
00:19:51.440 --> 00:19:55.400
only customer when you choose Frank durand
the Real estate Man dot com to list

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00:19:55.440 --> 00:19:59.839
your home with Remax Alliance three all
three nine two zero sixteen twenty two.

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00:20:00.680 --> 00:20:04.599
All right three three seven one three
A two five five one line open three

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oh three Martino, Hey, listen
to this. Wow, what a headline.

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If anybody knows anything else about this, I'd love it. In fact,

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00:20:11.880 --> 00:20:17.200
I know to leave. Good friend
of mine he worked for AT and

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00:20:17.279 --> 00:20:22.160
T forever and his wife still does. But listen to this selloutage hits AT

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00:20:22.319 --> 00:20:27.720
and T nationwide, Verizon T mobile
affected nine to eleven crashes world ending solar

289
00:20:27.880 --> 00:20:32.680
flares. What the hell's going on? Does anybody know? I have AT

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00:20:32.839 --> 00:20:34.640
and T in mind works, but
when I look at the map, it's

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spotty. But there was complete outages
in the part I don't understand. I

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mean this CNN headline, Drudge headline, Fox headline, everybody. What I

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00:20:44.680 --> 00:20:48.640
don't understand is why they're not saying
what it is. Was it a hack?

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I'd love to know. Was it
a solar flare? And if it

295
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was a hack, holy crap?
Does that open up a can of worms?

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00:20:56.359 --> 00:21:00.759
Who hacked it? Can you imagine
if Russia or if China could simply

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kill all of our phone lines?
Holy crap, man, the panic would

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00:21:06.960 --> 00:21:11.359
be unbelievable. Mark, imagine you
wake up no one's got internet and no

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00:21:11.480 --> 00:21:17.960
one's got a phone landlines included.
That would be absolutely What would you do?

300
00:21:18.079 --> 00:21:21.319
Think about it? What would you
do? You would what walk over

301
00:21:21.400 --> 00:21:25.119
to your neighbors and ask them if
they're having the same issue, and then

302
00:21:25.200 --> 00:21:26.759
if they are, what's your next
step? You get in the car.

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00:21:27.079 --> 00:21:30.920
I just sleep. Doc would go
back to sleep. Hey Mark, it

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00:21:30.960 --> 00:21:34.480
says right here, yeah, at
and T yes, iss you a statement

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00:21:34.640 --> 00:21:41.400
saying that yes, no, there's
no indication that the outage is a result

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00:21:41.480 --> 00:21:45.640
of a cyber attack or other malicious
activity. And I'm sure that's exactly what

307
00:21:47.119 --> 00:21:49.119
the White House is telling them to
say. How's that? Oh, I'm

308
00:21:49.160 --> 00:21:52.160
just telling you what they said.
I would love to know, though,

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00:21:52.240 --> 00:21:55.960
would they actually say it if it
was or does that induce panic? So

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00:21:56.160 --> 00:21:57.920
I don't know, but if anybody
knows anything about it, I think we

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00:21:59.039 --> 00:22:00.799
need to run to costco By toilet
paper. Well, oh my god,

312
00:22:00.880 --> 00:22:03.960
do you remember those days you'd go
to Walmart and there wouldn't be one role

313
00:22:04.200 --> 00:22:07.039
or the only toilet paper they've had, and we were all there. If

314
00:22:07.079 --> 00:22:11.680
you're listening to the show, at
some point you bought the worst toilet paper

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00:22:11.799 --> 00:22:17.519
ever. It felt like newspaper on
your butt and it would be single ply

316
00:22:17.960 --> 00:22:21.680
and it would come in a box
and it would disintegrate and it was the

317
00:22:21.799 --> 00:22:25.519
worst toilet paper ever. And it
costs five bucks. I mean, do

318
00:22:25.559 --> 00:22:30.079
you remember those days? And then
if you wanted handwipes or lightesol, forget

319
00:22:30.119 --> 00:22:33.759
about it, just forget about it. You were better off buying a bottle

320
00:22:33.839 --> 00:22:37.079
of vodka and using that as a
hand cleaner. Well you know what Tom

321
00:22:37.200 --> 00:22:41.240
did for that? What he bought
electronic cleaner? Yeah, he made his

322
00:22:41.359 --> 00:22:45.960
own. Well, plus he made
his own juice or gel too. I

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00:22:45.079 --> 00:22:48.960
forget what he made it out of. Okay, I digress reeh three seven

324
00:22:48.039 --> 00:22:51.799
one three eight two five to five. So here's the story so far.

325
00:22:51.920 --> 00:22:55.160
Extended warranty problem Glenn. Hey,
by the way, Glenn, what kind

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00:22:55.200 --> 00:23:00.680
of vehicle was this? You bought
the extended warranty on twenty eighteen grand caravan?

327
00:23:00.920 --> 00:23:07.440
Caravan? Okay, so you bought
it win November, so you just

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00:23:07.640 --> 00:23:10.599
you just bought it. So you
buy it? How long until the check

329
00:23:10.640 --> 00:23:15.400
engine light came on? Oh it
was not long afterwards? Okay, I

330
00:23:15.480 --> 00:23:19.480
mean, like what though a month
or a week? Oh? Month?

331
00:23:19.599 --> 00:23:22.519
Probably? Okay, So a month
the check engine light comes on, you

332
00:23:22.640 --> 00:23:26.640
bring it back, you find out
there's cylinder damage on one of the cylinders.

333
00:23:27.119 --> 00:23:30.079
So what did they quote you to
get it fixed? Forget about the

334
00:23:30.160 --> 00:23:33.960
warranty for right now, But how
much dough how much are you looking at

335
00:23:34.039 --> 00:23:38.559
to correct it? They they haven't
gone into that at all. They were

336
00:23:38.720 --> 00:23:44.960
just okay, they went to the
insurance company and you know, turned it

337
00:23:45.039 --> 00:23:48.279
over to them, and they and
they. I assume the reason you're calling

338
00:23:48.440 --> 00:23:52.039
is they denied it. Yeah,
they said it's a pre existing problem,

339
00:23:52.200 --> 00:23:56.039
so on my own. Yeah,
So there's a few things here. This

340
00:23:56.240 --> 00:24:00.640
is going to be very general when
it comes to the circumstance because we take

341
00:24:00.720 --> 00:24:03.839
this call all the time. The
bottom line is this, when you buy

342
00:24:03.920 --> 00:24:07.880
one of these after market warranties,
especially the ones advertised on TV, if

343
00:24:07.920 --> 00:24:12.240
you buy it and it's actually backed
by the factory after your factory warranty runs

344
00:24:12.279 --> 00:24:17.839
out on a new vehicle or a
vehicle that's actually been certified which still carries

345
00:24:17.839 --> 00:24:22.559
a manufacturer's warranty, that's one thing
I still don't like those though. But

346
00:24:22.000 --> 00:24:26.200
when you buy these after market ones, there's so many outs it's crazy.

347
00:24:26.440 --> 00:24:29.720
And one of the biggest outs you
just said is pre existing. What they're

348
00:24:29.799 --> 00:24:33.720
saying is that problem has been in
this caravan for a long time. There's

349
00:24:33.759 --> 00:24:36.680
no way we're going to fix it
because when you bought this warranty, you

350
00:24:36.799 --> 00:24:41.279
agreed we weren't going to do anything
that wasn't pre existing. My argument has

351
00:24:41.319 --> 00:24:45.319
always been this, what the hell's
not pre existing? You buy a vehicle

352
00:24:45.720 --> 00:24:48.359
and if it's got any kind of
wear and tear on it, they can

353
00:24:48.440 --> 00:24:51.839
simply point to wear and tear.
They can say, hey, that alternator

354
00:24:52.440 --> 00:24:56.319
has been used so many times in
four years, that's pre existing. When

355
00:24:56.359 --> 00:25:00.440
it goes out, they can pretty
much deny a warranty claim for any reason

356
00:25:00.480 --> 00:25:02.799
they want, and a lot of
them do it. Now, there is

357
00:25:02.880 --> 00:25:08.000
some good ones out there. Who
did you buy this through carshield? No,

358
00:25:08.279 --> 00:25:12.960
not the warrant. Oh you did
not buy the warranty through You did

359
00:25:14.079 --> 00:25:17.480
not buy the warranty through the dealership. You bought the vehicle, did you?

360
00:25:18.839 --> 00:25:22.200
No? They offered one, but
it was drive train only. And

361
00:25:22.319 --> 00:25:26.759
this this car has so much power, doors and all this other crap on

362
00:25:26.880 --> 00:25:30.119
it. I wanted more coverage than
the just drive train. It's unbelievable.

363
00:25:30.359 --> 00:25:33.079
I hate to say this. I
mean I don't even know what we would

364
00:25:33.119 --> 00:25:37.799
do to help you. We get
this so much and Carshield I can't stand.

365
00:25:37.839 --> 00:25:41.759
But I do have one idea,
Kelly, Let's get Kevin Colkin on

366
00:25:41.920 --> 00:25:47.400
was shared in Auto Tech. If
there was ever a man that walked the

367
00:25:47.640 --> 00:25:52.920
planet that can get these warranties to
step up and do the right thing and

368
00:25:52.079 --> 00:25:56.319
know how to sell it, it's
Kevin. My fear. My fear is

369
00:25:56.480 --> 00:26:02.240
this, though I don't know how
the shop he has it at now tried

370
00:26:02.279 --> 00:26:06.079
to sell it. I think if
you try to sell it the proper way

371
00:26:06.160 --> 00:26:10.119
at the beginning, you can push
it through. But if these guys already

372
00:26:10.160 --> 00:26:12.279
said the wrong things, where is
it right now? By the way,

373
00:26:12.319 --> 00:26:18.279
who are the people who's the shop
that has it? I took it to

374
00:26:18.519 --> 00:26:23.480
the Automotive Dot here in Inglewood and
U but they don't have it. I've

375
00:26:23.559 --> 00:26:29.359
got it back now, But they
tried to. They're the ones that communicated

376
00:26:29.440 --> 00:26:33.799
with your warranty company and got declined. Right correct, All right, We're

377
00:26:33.799 --> 00:26:36.759
gonna get Kevin Caulkin up and we're
going to talk to him about it.

378
00:26:37.599 --> 00:26:41.240
Mark Schamansky, Jeni's Total exteriors,
you know, jump in anytime during the

379
00:26:41.279 --> 00:26:44.480
show when we have guests and folks. I like using him for everything.

380
00:26:44.599 --> 00:26:47.319
Mark, Like I said, he's
a friend, and I mean, really

381
00:26:47.400 --> 00:26:51.880
jump in. But have you ever
bought an aftermarket warranty? No? Well

382
00:26:51.960 --> 00:26:55.240
yes, not a brand new vehicle
and it paid off. Why, oh,

383
00:26:55.359 --> 00:26:57.119
you're saying you actually did have a
problem. Yeah, I did it.

384
00:26:57.240 --> 00:27:00.279
Bearing front bearings went out. I
think there's a water part I wasn't

385
00:27:00.279 --> 00:27:03.759
a covered under. The manufacturer's warranty
is after the two years or three years?

386
00:27:03.839 --> 00:27:07.000
Three? Okay? Because I drive
so much of it. Let's say

387
00:27:07.000 --> 00:27:08.000
you buy it. I'm going to
ask you something. Let's say you buy

388
00:27:08.039 --> 00:27:12.400
a three year extended warranty when you
buy a new vehicle, and that new

389
00:27:12.519 --> 00:27:17.559
vehicle has a three year, thirty
six thousand mile warranty, and you buy

390
00:27:17.640 --> 00:27:21.839
a five year extended how long is
your warranty? Two years? Very good?

391
00:27:21.960 --> 00:27:25.119
Two years after the three And I
hope everybody out there was listening to

392
00:27:25.200 --> 00:27:27.640
what he just said. If you
buy an extended warranty on a Hondai,

393
00:27:27.920 --> 00:27:32.200
you're a moron. And I'll tell
you why. If you buy a three

394
00:27:32.319 --> 00:27:36.359
or five year extended warranty that Hondi
or that Kia has a five year,

395
00:27:36.480 --> 00:27:41.559
sixty thousand mile bumper to bumper.
They run concurrent with anything you buy.

396
00:27:41.680 --> 00:27:45.200
It doesn't add on to the end. A lot of people their first rodeo

397
00:27:45.319 --> 00:27:48.440
of buying one, they think that
vehicle is going to be covered for ten

398
00:27:48.519 --> 00:27:52.640
years. You don't have the manufacturer's
warranty, then an extra five. They

399
00:27:52.000 --> 00:27:56.440
run concurrent, and that is with
everybody. And that's why I think some

400
00:27:56.680 --> 00:28:02.359
of these places that try to sell
that mop and glow to you, I

401
00:28:02.480 --> 00:28:06.240
think they're crooks. Honestly, now
they're legal crooks. And I'm not gonna

402
00:28:06.279 --> 00:28:11.480
mention dealerships, and I'll tell you
why, because every single one of them

403
00:28:11.880 --> 00:28:19.640
does it hold tight. Go with
a sure thing Denver's Best Roofer Excel Roofing

404
00:28:19.759 --> 00:28:26.240
dot com. You don't pay a
cent until you're content. Time for an

405
00:28:26.240 --> 00:28:30.880
insurance check up free, no obligation. In comparison, call Compass Insurance paying

406
00:28:30.920 --> 00:28:36.000
too much your coverage at dozens of
insurance companies find out Now three oh three

407
00:28:36.160 --> 00:28:38.559
seven seven to one help. You'll
think you're his only customer. When you

408
00:28:38.680 --> 00:28:42.799
choose Frank durand the real estate Man
dot com to list your home with Remax

409
00:28:42.880 --> 00:28:52.680
Alliance three oh three nine two zero
sixteen twenty two. All right, three

410
00:28:52.759 --> 00:28:56.319
oh three seven one three eight two
five five. I'm hoping do we get

411
00:28:56.400 --> 00:29:00.319
Kevin coking up shared in Autotech,
going to have him in a second.

412
00:29:02.200 --> 00:29:04.240
Kevin, I've got to ask you
something, man. I have had a

413
00:29:04.279 --> 00:29:12.960
lot of calls where shops and dealerships
cannot get these aftermarket warranties to step up

414
00:29:14.079 --> 00:29:15.640
and do it right. But somehow
you do it. I don't know how

415
00:29:15.680 --> 00:29:18.880
you do it. So a couple
things. What is the secret? Is

416
00:29:18.920 --> 00:29:22.960
it? How you represent the problem. Here's what's going on with this guy.

417
00:29:23.440 --> 00:29:30.160
Glenn bought a twenty eighteen Grand Caravan
and he added one of these warranties

418
00:29:30.240 --> 00:29:34.480
Carshield on it. The thing started
having a check engine light on. He

419
00:29:34.599 --> 00:29:38.079
thought it was the coil. He
thought it was this or where he brought

420
00:29:38.119 --> 00:29:41.759
it. Thought it was the coil, thought it was all these different things.

421
00:29:41.119 --> 00:29:45.079
It turns out it's got a problem
with the cylinder. And I'm not

422
00:29:45.160 --> 00:29:47.559
sure what that is. I don't
know. If it needs a ring job,

423
00:29:47.680 --> 00:29:48.839
I don't know, if it needs
an engine, I don't know,

424
00:29:49.319 --> 00:29:53.759
but I know it's a ton of
money. And Carshield turned it down when

425
00:29:53.839 --> 00:29:57.599
the shop that he was dealing with
called it in. Now. I am

426
00:29:57.799 --> 00:30:03.519
not positive, but I'm pretty sure
that if you had it, he would

427
00:30:03.680 --> 00:30:07.519
have a much better chance of getting
it covered. Can you explain why?

428
00:30:07.880 --> 00:30:12.559
And now that another shop has been
involved, is there anything you can do?

429
00:30:14.759 --> 00:30:17.000
Well, yeah, we can always
revisit it. But I mean it's

430
00:30:17.039 --> 00:30:18.240
all on how you present it.
But I mean, the one thing they

431
00:30:18.279 --> 00:30:22.319
all cover is engine problems. I
mean, that's that's like the basis.

432
00:30:22.680 --> 00:30:26.279
Let me do this. Well,
they're saying hold on, they're saying it's

433
00:30:26.319 --> 00:30:30.240
preconditioned. They're saying, let me
ask him something. Hey, how many

434
00:30:30.440 --> 00:30:36.519
months, Glenn? How many months
was it that you bought the warranty and

435
00:30:36.680 --> 00:30:41.960
then tried to have it fixed?
How many months? All? Two months?

436
00:30:42.359 --> 00:30:47.920
And so the warranty company knew nothing
up until about two months. So

437
00:30:48.039 --> 00:30:49.960
you owned the vehicle two months or
I'm sorry, not the vehicle, but

438
00:30:51.039 --> 00:30:55.839
you had the warranty in place for
two months. Yes, And what exactly

439
00:30:55.920 --> 00:30:57.839
are they saying is wrong? I
mean, or they simply don't know?

440
00:30:57.960 --> 00:31:00.880
Or are they saying they need to
tear the motor apart at this time?

441
00:31:02.880 --> 00:31:07.839
Yes? No, they just with
all the inspections, they say it'll take

442
00:31:08.160 --> 00:31:12.599
a new motor to repair it because
of the damage to the cylinder, to

443
00:31:12.759 --> 00:31:18.960
the head and so forth. And
it's all pre existing before I bought the

444
00:31:18.039 --> 00:31:21.720
car. Now this brings up Kevin. I'm going to let you talk here,

445
00:31:21.799 --> 00:31:25.440
but this brings up an interesting question. If he had that and the

446
00:31:25.559 --> 00:31:30.799
vehicle was running good for those two
months, Glenn, Oh yeah, it

447
00:31:30.920 --> 00:31:33.079
runs great. Okay, So wait
a second, What the hell could be

448
00:31:33.240 --> 00:31:38.480
pre existing Kevin that you could think
of? And I'm talking in warranty terms,

449
00:31:38.559 --> 00:31:44.559
I'm talking common sense. What could
be existing where the vehicle drove great

450
00:31:44.640 --> 00:31:48.759
for two months then all of a
sudden catastrophic That seems a little odd,

451
00:31:48.599 --> 00:31:52.680
that is, And you can prove
that it was running fine by a passed

452
00:31:52.720 --> 00:31:56.440
emissions, different things. It wouldn't
pass emissions with a death cylinder. It

453
00:31:56.480 --> 00:32:00.599
would have check engine lights, code, all kinds of stuff. Hey Glenn,

454
00:32:00.640 --> 00:32:06.119
where are you located? What part
of town? Inglewood? I want

455
00:32:06.160 --> 00:32:07.319
you to get it over to,
Kevin. I mean, you've got a

456
00:32:07.359 --> 00:32:10.119
little bit of a drive. It's
not that far, but I want you

457
00:32:10.240 --> 00:32:14.400
to get that vehicle either towed over
there. Is it even drivable or you

458
00:32:14.480 --> 00:32:19.359
got to toe it now? Oh
no, it's it's drive bullet. It

459
00:32:19.519 --> 00:32:22.920
runs great, it just has a
okay, wait a second, wait a

460
00:32:22.079 --> 00:32:25.680
second. Now I'm starting to think
whatever shop you brought it too's full of

461
00:32:25.720 --> 00:32:29.880
crap. If it's running great,
man, I wish I knew that you

462
00:32:30.000 --> 00:32:34.160
were making it sound it's catastrophic the
engine. If this shop is looking at

463
00:32:34.200 --> 00:32:37.039
it and saying it is running great, but because the check engine lights on,

464
00:32:37.200 --> 00:32:43.200
you need a new engine. There
are morons. Well, it's got

465
00:32:43.279 --> 00:32:49.839
about the number six cylinder has about
oh fifty five sixty percent compress of the

466
00:32:49.920 --> 00:32:52.079
other cylinders. So yeah, okay, listen, you need to get it

467
00:32:52.200 --> 00:32:55.279
over to Kevin. I'm going to
have Kelly give you all the information here.

468
00:32:55.279 --> 00:32:59.599
I'll give you his phone number right
now, share itan auto tech dot

469
00:32:59.640 --> 00:33:02.720
com. It's easy enough. Three
oh three four five five seven two four

470
00:33:02.720 --> 00:33:07.319
to two, Kevin. Can you
guys check this out, get with the

471
00:33:07.440 --> 00:33:10.079
warranty company and Jill. Let's try
to help this guy out and get through

472
00:33:10.160 --> 00:33:14.240
this red tape. I mean you
know this. These guys throw up every

473
00:33:14.400 --> 00:33:16.440
barrier in the world because they don't
want to pay for the coverage. Try

474
00:33:16.480 --> 00:33:21.079
to cut through it and let's see
if we can help Glenn out. That's

475
00:33:21.119 --> 00:33:22.880
what all right, thank you,
Kevin, Glenn. Are we on the

476
00:33:22.960 --> 00:33:27.960
same page? Brother, Okay,
you're gonna get it over there. Then

477
00:33:28.039 --> 00:33:30.119
you're gonna talk to Kevin, and
you guys will report back to me and

478
00:33:30.240 --> 00:33:37.640
hopefully he can push us through the
warranty company. You say, okay.

479
00:33:37.720 --> 00:33:39.200
At that point, Oh, I'm
sorry he put him on hold. I

480
00:33:39.359 --> 00:33:43.440
was saying, wait a minute,
he quit talking. Shannon did that because

481
00:33:43.440 --> 00:33:45.079
we're running up against the clock.
All right, folks, listen, we

482
00:33:45.119 --> 00:33:49.039
got a lot cooking. Three oh
three seven one, three eight two five

483
00:33:49.160 --> 00:33:52.960
five two lines open. You've been
ripped off taking advantage of just need some

484
00:33:52.119 --> 00:33:55.480
help, need some guidance. We've
got a list of people at referral lists

485
00:33:55.519 --> 00:33:59.720
dot com, including attorneys, doctors, dennis, you name it, we

486
00:34:00.079 --> 00:34:02.480
at it. That's what this show
is about. Three zero three Martino,

487
00:34:02.720 --> 00:34:07.960
go with a sure thing Denver's best
roofer Excel roofing dot com. You don't

488
00:34:07.960 --> 00:34:14.760
pay a cent until you're content.
Time for an insurance check up, free

489
00:34:14.880 --> 00:34:20.480
no obligation comparison call Compass insurance paying
too much your coverage at dozens of insurance

490
00:34:20.519 --> 00:34:23.239
companies find out now three oh three
seven seven to one help. You'll think

491
00:34:23.280 --> 00:34:28.079
you're his only customer when you choose
Frank durand the real estate man dot com

492
00:34:28.320 --> 00:34:31.639
to list your home with Remax Alliance
three oh three, nine two zero sixteen

493
00:34:31.679 --> 00:34:49.159
twenty two Rift Red News Need so
you don't have run anxious as we can,

494
00:34:50.480 --> 00:34:58.119
Shooter's gonna help coming. This is
the Troubleshooter Show. No Tom Martino,

495
00:34:58.360 --> 00:35:00.559
Hey, hey, hey, hey, well come to the show,

496
00:35:00.599 --> 00:35:02.880
the only show of this kind.
We're here to solve problems, answer questions,

497
00:35:04.239 --> 00:35:07.960
take complaints. Our goal is to
make your life a little bit better.

498
00:35:07.000 --> 00:35:12.480
I got my deputies by my side
today, Deputy Doc, Deputy Chopper.

499
00:35:12.559 --> 00:35:15.840
I got Mark Schamansky, who is
run Genesis Total Exteriors. How many

500
00:35:15.920 --> 00:35:19.840
years Mark, I mean we've known
each other ten fifteen, but how many

501
00:35:19.920 --> 00:35:23.480
years? Twenty four years? Twenty
four years in business? Nineteen ninety nine.

502
00:35:23.880 --> 00:35:27.679
Oh wow, I just heard you
do a commercial and you know you

503
00:35:28.199 --> 00:35:31.159
said what you're there found in nineteen
fifty six and that was K and H.

504
00:35:31.320 --> 00:35:35.280
Yeah, I should probably start saying
nineteen nine ninety if that's pretty impressive.

505
00:35:35.400 --> 00:35:37.519
It's very impressive. There's a lot
of contractors that come and go,

506
00:35:37.719 --> 00:35:42.679
as you know, in a year. Right, one job, yeah,

507
00:35:42.960 --> 00:35:46.679
one job. Yeah. I love
what you guys do though at exteriors.

508
00:35:46.719 --> 00:35:50.519
And I've said this all the time. I know you guys. First of

509
00:35:50.599 --> 00:35:52.320
all, you don't make a lot
of money off payton the exterior of the

510
00:35:52.400 --> 00:35:55.960
house. I know that, especially
if it's an insurance job they pay X

511
00:35:57.039 --> 00:36:01.079
amount. But your painter, what's
his name, Omar Omar has been with

512
00:36:01.239 --> 00:36:06.840
you as an employee, a painter. We're not talking We're not talking somebody

513
00:36:06.960 --> 00:36:09.880
outside his company. We're talking someone
that works for Mark how long twenty two

514
00:36:09.960 --> 00:36:14.920
years. That's unbelievable. Yeah,
everybody knows Hayes. A lot of people

515
00:36:14.960 --> 00:36:17.760
know Hajesus. He was an employee, is now a subcontractor. But he's

516
00:36:17.800 --> 00:36:22.280
been with me for twenty one years. It's unbelievable. This guy came out

517
00:36:22.280 --> 00:36:24.800
when they did the exterior of our
house. First of all, Suzanne wanted

518
00:36:24.840 --> 00:36:29.679
to do the same color and it
was like this yellow or whatever, and

519
00:36:29.800 --> 00:36:31.119
I said, well, whatever you
want. I'm not going to argue with

520
00:36:31.199 --> 00:36:36.119
her when it comes to colors.
It's just not my it's not my domain.

521
00:36:36.199 --> 00:36:38.280
And that's cool for sure. So
what I did do, though,

522
00:36:38.840 --> 00:36:40.719
is I made the call to you, and I said, hey, man,

523
00:36:40.840 --> 00:36:45.400
is there anybody that can come out
and kind of talk to her about

524
00:36:45.480 --> 00:36:47.159
colors? So I put the bug
in his ear. Now, you guys

525
00:36:47.159 --> 00:36:52.360
shut up when she comes back in
studio, I implanted a bug that she

526
00:36:52.480 --> 00:36:58.000
didn't know. So then Mark gets
with what company Benjamin Moore? Benjamin Moore?

527
00:36:58.039 --> 00:37:00.519
Who the paint they put on our
house? It's been years, looks

528
00:37:00.679 --> 00:37:04.800
like the day they did it,
this paint and it was their top of

529
00:37:04.840 --> 00:37:07.760
the line. Yeah, it's a
phenomenal product. It's phenomenal, So it

530
00:37:07.840 --> 00:37:10.679
looks great. But this painter comes
out, or the color expert came out

531
00:37:12.159 --> 00:37:15.320
and went over everything with Suzanne.
They're outside looking at this and we've gotten

532
00:37:15.440 --> 00:37:19.280
out building a barn, and then
we have a big garage and we have

533
00:37:19.400 --> 00:37:22.039
all this this stuff, and then
we've got a fence that's a certain color,

534
00:37:22.320 --> 00:37:25.960
and then are landscaping. And she
tied it all together. Well,

535
00:37:27.000 --> 00:37:30.760
the big thing is the rock on
your side of your house, that's right,

536
00:37:30.000 --> 00:37:34.559
and your existing the stone the stone, yes, yeah, and that

537
00:37:34.920 --> 00:37:37.840
the existing color you had before that
didn't flow well with the stone. No,

538
00:37:37.920 --> 00:37:39.159
and that was the original color.
I don't know why they did that,

539
00:37:39.519 --> 00:37:43.239
but you're right. So we've got
Stones, who was a male builder

540
00:37:43.320 --> 00:37:46.519
that just made a decision. Yeah, we've got Stonephacia, so she matched

541
00:37:46.519 --> 00:37:49.800
it up. So now we've got
this. I hate to say it's blue

542
00:37:49.800 --> 00:37:52.239
because I mean that's a million different
things, but it's blue and it's gorgeous.

543
00:37:52.280 --> 00:37:57.039
But your painter, omar, Holy
moly. They go behind the shrubs,

544
00:37:57.079 --> 00:37:59.920
they move this, they went behind
the hot tub. There is nowhere

545
00:38:00.519 --> 00:38:04.039
that didn't get covered with paint.
I mean, the guy just nailed it,

546
00:38:04.519 --> 00:38:07.360
nailed it. And then the trim
they tape off everything. You know,

547
00:38:07.440 --> 00:38:09.239
all of our big windows have different
trim. But if you want that

548
00:38:09.400 --> 00:38:14.199
paint job that you just can't believe, I want you to call Genesis fact

549
00:38:14.239 --> 00:38:16.280
Mark. I haven't given your number
out yet. Three o three six seven

550
00:38:16.440 --> 00:38:21.280
nine eighty five oh nine. Anything
on the outside of your house. Commercial

551
00:38:21.320 --> 00:38:23.400
stuff too, three oh three six
seven nine eighty five oh nine. We'll

552
00:38:23.400 --> 00:38:27.559
get into other stuff. Now,
this guy's been waiting a while. Hey,

553
00:38:27.679 --> 00:38:30.119
Rudolph, my understanding, as you
called in before, we're trying to

554
00:38:30.199 --> 00:38:35.760
help you out by getting a deposit
waved with excel. Is that correct?

555
00:38:36.920 --> 00:38:38.639
Yes? And why do you want
to get it waved? Can you not

556
00:38:38.800 --> 00:38:45.840
afford to pay it? Yes,
I can. I'm a I'm a retired

557
00:38:45.079 --> 00:38:50.960
disabled I'm living on a sixteen common
I don't have an Excel almost three hundred

558
00:38:50.960 --> 00:38:55.000
dollars to pay them deposit. Well, my understanding, My understanding is Excel

559
00:38:55.079 --> 00:39:00.239
will wave it if you use ACH. Well, it's so it's the Core

560
00:39:00.440 --> 00:39:04.079
Energy. Okay, Well, whoever
it is, is that correct though?

561
00:39:04.480 --> 00:39:08.039
Deputy Chopper, Yes, it's Core
Core will waive the fee though, Yes,

562
00:39:08.280 --> 00:39:10.760
if you use ah, well,
there you go, Rudolph, we

563
00:39:10.840 --> 00:39:16.280
solved it for you. Yeah.
But uh, why didn't tell me that?

564
00:39:16.639 --> 00:39:22.320
Why didn't inform me that? I
find we just boodoff? Hold on,

565
00:39:22.480 --> 00:39:23.760
hold on, I'll tell you why
they didn't form that to you,

566
00:39:24.079 --> 00:39:29.639
because our deputy called up. Defuity
Chopper called up and made that arrangement.

567
00:39:29.760 --> 00:39:32.639
So they will waive it if you
do. Ah right, that's correct.

568
00:39:34.840 --> 00:39:37.320
I have an idea. Will say, how do you usually pay how do

569
00:39:37.400 --> 00:39:43.400
you usually pay your utility bill?
Well? I just send them send them

570
00:39:43.440 --> 00:39:45.039
money from my bank account, okay. And how do you send them money

571
00:39:45.079 --> 00:39:53.920
from your bank account? Just the
bill? Okay? Rootolf, This is

572
00:39:53.960 --> 00:39:58.519
a very simple question. Do you
go to the bank and get cash and

573
00:39:58.639 --> 00:40:01.079
then walk down to Core Entergy.
Do you write them a check? How

574
00:40:01.400 --> 00:40:06.840
do you pay them? No,
I said, I get on my bank

575
00:40:06.880 --> 00:40:12.119
account. You get on a on
an application of pay the bill. Yep.

576
00:40:12.599 --> 00:40:16.119
And that's how I lost. That's
exactly, Rudolph, that's exactly how

577
00:40:16.159 --> 00:40:20.719
you're gonna pay Core. They're going
to have you fill out a few things,

578
00:40:20.880 --> 00:40:25.000
including your checking account number, and
then they're going to automatically get it

579
00:40:25.480 --> 00:40:30.800
each month from you in your account
when it's due tom. But phys exactly

580
00:40:30.880 --> 00:40:34.679
what I don't want to do it? Okay? What do okay? Then,

581
00:40:35.119 --> 00:40:39.079
Rudolph, Then then then listen to
me. Then what you have to

582
00:40:39.159 --> 00:40:45.199
do if you don't want to do
that is give them three hundred dollars as

583
00:40:45.280 --> 00:40:49.800
a deposit. Then you can send
them a check and initiate your own payment

584
00:40:50.119 --> 00:40:54.639
and play the digeridue and do the
the hokey poke and turn yourself around.

585
00:40:54.800 --> 00:41:00.000
But you gotta have it one way
or the other. That's basically the what

586
00:41:00.119 --> 00:41:05.280
they told me. But again I'm
saying I have a better experience with this,

587
00:41:05.480 --> 00:41:08.639
because hey, you don't want me
to stick stick my hand into your

588
00:41:08.719 --> 00:41:13.360
bookish at home? Yeah? And
that then you give them, then you

589
00:41:13.440 --> 00:41:15.519
give them a three hundred dollar deposit. Then you give them a three hundred

590
00:41:15.519 --> 00:41:19.880
dollar deposit. So it's kind of
funny how it works. It's either one

591
00:41:19.920 --> 00:41:22.039
way or the other. That's how
they do it. I don't make the

592
00:41:22.159 --> 00:41:25.440
rules up, Rudolph. I really
don't you know what kind of I'm curious

593
00:41:25.519 --> 00:41:29.400
what kind of house do you live
in? Is it an apartment? Is

594
00:41:29.480 --> 00:41:32.679
it a town home house? It's
a house. Yes, I'm renting a

595
00:41:32.760 --> 00:41:37.480
house. Okay, you're renting a
house. I understand. So I mean,

596
00:41:37.679 --> 00:41:39.599
really that's those are the two things. I mean, that's it.

597
00:41:40.920 --> 00:41:45.679
Yeah, But how come how come
Excellent Energy doesn't doesn't do that? How

598
00:41:45.760 --> 00:41:52.000
come Excel Actually, Excel Energy does
take deposits all the time for new people.

599
00:41:52.559 --> 00:41:54.760
They probably didn't take them at the
time. Wow, man, Kelly,

600
00:41:54.840 --> 00:41:59.280
you weren't kidding me. I need
to say something. I was warned

601
00:41:59.360 --> 00:42:04.000
on this call. I was literally
warned by two people. This guy doesn't

602
00:42:04.039 --> 00:42:07.480
stop talking. I mean, he
wants me once again. I'm going to

603
00:42:07.519 --> 00:42:09.719
go back to him, Rudolph.
I can't come up with a different option.

604
00:42:10.000 --> 00:42:14.440
We talk to him, they will
waive the deposit. If you do

605
00:42:14.559 --> 00:42:17.800
an acch they will pull it out
of your checking account once a month when

606
00:42:17.840 --> 00:42:23.960
it's due. I don't know what
the difference is between that and you doing

607
00:42:24.039 --> 00:42:27.800
an acch going to them. You're
going to have to pay your bill no

608
00:42:27.920 --> 00:42:31.320
matter how you look at it.
Or you can send them three hundred dollars

609
00:42:31.360 --> 00:42:37.039
as a deposit and pay however they
accept payment. That's it. There's no

610
00:42:37.360 --> 00:42:43.880
other way to do it. Okay. So can I say something? Yes?

611
00:42:44.000 --> 00:42:47.039
You can? Or because evidently,
Rudolph, if you didn't say something,

612
00:42:47.119 --> 00:42:52.320
I would send someone over to check
your place. Go ahead. I'm

613
00:42:52.320 --> 00:42:54.719
not even allowed to say something,
you know, because I'm talking. Go

614
00:42:54.760 --> 00:43:00.320
ahead. Oh, it's a simple
I've had. I was a customer of

615
00:43:00.440 --> 00:43:07.760
Excel Energy for over two years,
and when I basically started because I was

616
00:43:07.800 --> 00:43:10.400
hooting out of the country. I
came back up to twenty is hooting out

617
00:43:10.440 --> 00:43:14.440
of the country. What color shoes
did you have at the time? I

618
00:43:14.559 --> 00:43:19.320
got an apartment for rents. I
rented the apartment, YEP, I filed.

619
00:43:19.800 --> 00:43:25.519
I basically got the Extel Energy you
know, service me with the electric

620
00:43:25.599 --> 00:43:30.719
thing. I get it, and
I appreciate you filling me in all the

621
00:43:30.800 --> 00:43:34.079
details. Sorry, bro, I
mean I don't know what else to say,

622
00:43:34.119 --> 00:43:36.599
if I sat there and let him
talk, I would hear about his

623
00:43:36.840 --> 00:43:40.800
entire life story, including his girlfriend
when he was in middle school. I

624
00:43:40.920 --> 00:43:45.360
mean, Rudolph, there's two different
things. And I'm sorry I hung up

625
00:43:45.400 --> 00:43:47.559
on you, but I guess I
don't Sometimes I don't make myself clear.

626
00:43:47.639 --> 00:43:51.639
So I'm going to ask people right
here in this room. Could I have

627
00:43:51.760 --> 00:43:54.559
been any clearer on his two options
when it comes to this. No,

628
00:43:54.760 --> 00:43:58.719
he knows what his two options are. He just doesn't want to accept him.

629
00:43:58.760 --> 00:44:01.760
He wants to to develop a third
option. I know of a third

630
00:44:01.800 --> 00:44:06.360
option. You can't handle the truth. That's very good. In fact,

631
00:44:06.719 --> 00:44:10.039
I think Dot coined that phrase.
They explained it to them several times.

632
00:44:10.119 --> 00:44:15.400
According to Core Electric, Yeah,
I'm not going to change Core's entire billing

633
00:44:15.559 --> 00:44:20.320
system. It's pretty standard these days
now. If you're with Excel and you've

634
00:44:20.400 --> 00:44:23.960
got a good record with them and
move to another house that has Excel or

635
00:44:24.000 --> 00:44:29.960
an apartment or whatever it is,
they generally don't care because you already have

636
00:44:30.039 --> 00:44:35.400
a payment history. But you're dealing
with two different companies. Right, my

637
00:44:36.000 --> 00:44:40.039
goodness, Now, real quick,
Scott, before we go to break what

638
00:44:40.360 --> 00:44:45.880
is going on with this contractor Okay, thanks for taking my call. And

639
00:44:45.119 --> 00:44:49.760
I'm sorry I'm a little nervous.
But I had this guy come out and

640
00:44:50.039 --> 00:44:54.920
they did some work day, remodeled
my kitchen bathroom, did a gap and

641
00:44:57.440 --> 00:45:00.719
the roofs and all that, the
roofline, the that's fine, defense is

642
00:45:00.840 --> 00:45:05.880
fying My kitchen floor starting to buckle. The what the what? Oh?

643
00:45:06.000 --> 00:45:10.039
The kitchen floor floor and starting to
buffle. They never when they put in

644
00:45:10.159 --> 00:45:15.079
the dishwisure, they never tied it
to the uh the counterpop and I got

645
00:45:15.119 --> 00:45:19.239
a brand new dish hoich ever tread
to use because it gets moving around,

646
00:45:19.320 --> 00:45:22.400
it breaks that pump. I'm gonna
have a mess in my tension. Wait

647
00:45:22.400 --> 00:45:24.920
a minute, Does that have anything
to do with the floor buckling though?

648
00:45:24.960 --> 00:45:29.840
Did it get wet? I don't
think so, because I have not seen

649
00:45:29.920 --> 00:45:32.000
any water. What what? What
kind of flooring did they put down?

650
00:45:32.199 --> 00:45:36.119
Is it? Is it? LVT? What is it? I believe I

651
00:45:36.239 --> 00:45:38.079
believe that's what it is. Yeah, all right, hold tight, hold

652
00:45:38.119 --> 00:45:40.960
on, man, And I assume
they're not coming out and fixing it.

653
00:45:42.119 --> 00:45:45.679
Is that? What's going on right
now? Well, every time I've tried

654
00:45:45.719 --> 00:45:49.920
to call this guy, I get
uh my, they take my name in

655
00:45:50.039 --> 00:45:52.679
number and they say you'll call you
back and never does. Got. For

656
00:45:52.840 --> 00:45:58.039
the life of me, I cannot
believe how people treat other people. It's

657
00:45:58.119 --> 00:46:01.000
really crazy. I hope you don't
care be going after the break. I

658
00:46:01.239 --> 00:46:05.800
was having a pretty mellow day until
I hear this. I'm dying to see

659
00:46:05.880 --> 00:46:09.159
Mark how much he spent with this
contractor everything he just said. I'm guessing

660
00:46:09.199 --> 00:46:12.840
we're close to one hundred. I
mean, what's your guest, let's sen

661
00:46:13.000 --> 00:46:15.480
it's the price, is right,
it's the showcase showdown. Well probably yeah,

662
00:46:15.480 --> 00:46:19.360
probably at least in the upper seventies
and eighties, depending on the situation.

663
00:46:19.559 --> 00:46:22.760
I like that. Okay, I'm
going to go sixty nine ninety one

664
00:46:22.880 --> 00:46:32.039
dollars hold on eighty one go with
a sure thing Denver's Best roofer Excel roofing

665
00:46:32.119 --> 00:46:38.599
dot com. You don't pay a
cent until you're content. Time for an

666
00:46:38.639 --> 00:46:45.599
insurance checkup free no obligation comparison call
Compass Insurance paying too much your coverage at

667
00:46:45.679 --> 00:46:49.320
dozens of insurance companies find out now
three all three seven to seven to one

668
00:46:49.480 --> 00:46:52.119
help. You'll think you're his only
customer when you choose Frank durand the real

669
00:46:52.239 --> 00:46:57.760
estate man dot com to list your
home with Remax Alliance three all three nine

670
00:46:57.800 --> 00:47:05.039
two zero sixteen twenty two. All
right, three oh three seven one three

671
00:47:05.079 --> 00:47:07.119
eight two five five. I lay
you know when the line's open. But

672
00:47:07.199 --> 00:47:10.199
I really want you guys to tell
your friends. Tell everybody three oh three

673
00:47:10.320 --> 00:47:14.639
Martino. That number works on and
off the air. We do everything we

674
00:47:14.920 --> 00:47:17.719
possibly can to help you guys out. Now. Scott called and he's got

675
00:47:17.760 --> 00:47:22.639
an issue with the contractor. The
contractor. I want to recap real quick,

676
00:47:22.679 --> 00:47:24.280
Scott. But he did the roof, they did the fence, they

677
00:47:24.320 --> 00:47:29.920
did the deck. All that was
fine, right, yes, then they

678
00:47:30.039 --> 00:47:35.639
did flooring on the inside. Why
why did you have interior work done as

679
00:47:35.679 --> 00:47:37.920
well? Was this a hall claim? What was it? Well, it

680
00:47:38.039 --> 00:47:43.119
started out as remodeling, and then
we got to talking and oh, yeah,

681
00:47:43.159 --> 00:47:45.960
we can do the roast and we
can do this, and so we've

682
00:47:45.039 --> 00:47:50.920
got a hold of Matt was har
gone and Matt ripped a hole in my

683
00:47:51.119 --> 00:47:53.199
insurance and made him pay us.
Hey, I want to ask you something.

684
00:47:53.199 --> 00:47:57.159
I don't want to glance over that
because we talk about Matt and Genesis

685
00:47:57.199 --> 00:48:00.840
a lot. How much were they
willing to give you the beginning the insurance

686
00:48:00.920 --> 00:48:05.519
company or did Matt help you?
From the start, they wouldn't give me

687
00:48:05.599 --> 00:48:07.039
it. They wouldn't. They told
me there's nothing wrong with your roof?

688
00:48:07.360 --> 00:48:12.119
Okay? And then how much?
How much did how much did Matt end

689
00:48:12.199 --> 00:48:15.559
up getting you? I love this, this isn't scripted. How much after

690
00:48:15.719 --> 00:48:21.239
your insurance company said no problem with
your roof did Matt get you? I'm

691
00:48:21.280 --> 00:48:23.559
not sure exactly the amount. I
know it covered the roof and the fan

692
00:48:24.039 --> 00:48:30.679
nice and the under the underparted where
the water had leaked in and ruined the

693
00:48:31.119 --> 00:48:34.519
floor. I don't know what it's
called. No, not the flooring.

694
00:48:34.599 --> 00:48:37.239
It was out on the porch area
where the water was leaking in anyway,

695
00:48:37.559 --> 00:48:40.599
and it was ruined the roof of
the porch and they fix that too.

696
00:48:40.800 --> 00:48:45.880
Hey, Mark Schamansky, hold on
there, man, Mark Shamansky with Genesis.

697
00:48:45.960 --> 00:48:49.199
How often does this happen? How
many times have you gone out to

698
00:48:49.320 --> 00:48:54.000
someone's home like Scott and you see
the damage, but the insurance company just

699
00:48:54.079 --> 00:48:57.760
simply declines it. Is it a
big deal? Yeah, it's a big

700
00:48:57.800 --> 00:49:00.280
deal. It's going on all the
time. In fact, this last year

701
00:49:00.320 --> 00:49:05.199
we had three customer I personally worked
with three customers it took. It took

702
00:49:05.320 --> 00:49:07.599
until just a week ago that we
finally got all three of these cleared up.

703
00:49:07.599 --> 00:49:10.159
They happened. I'll get cleared up
at once, It's crazy. So

704
00:49:10.239 --> 00:49:13.679
we were working on them since May
of last year. Okay, now,

705
00:49:13.800 --> 00:49:16.119
Scott, you paid this contractor in
full for all the work, including the

706
00:49:16.199 --> 00:49:21.880
flooring. Yes, and is he
saying, but let me finish? Go

707
00:49:21.920 --> 00:49:25.760
ahead. The microwave they put in
burnout in a month. Well that's not

708
00:49:25.960 --> 00:49:28.920
I mean, come on, you
can't wait wait, wait, wait,

709
00:49:29.000 --> 00:49:32.480
Scott, listen. I hate arguments
like that. Well, who's the manufacturer.

710
00:49:32.559 --> 00:49:38.039
I'm sure it came with a one
year manufacturer's warranty. Yeah, but

711
00:49:38.199 --> 00:49:43.559
they never gave me a warranty.
Well listen, man, listen. They

712
00:49:43.719 --> 00:49:46.480
replaced it, they brought it out
and hit my broadge and I had to

713
00:49:46.559 --> 00:49:51.360
put the new one in. Okay, well a year, almost a year

714
00:49:51.480 --> 00:49:57.960
to the day that one burnout.
Yeah, okay, So Scott, I'm

715
00:49:58.000 --> 00:50:01.920
not gonna Scott hold I want to
be real with you. I want to

716
00:50:01.960 --> 00:50:06.199
help you on stuff that I think
I can. I'm not going to help

717
00:50:06.239 --> 00:50:08.719
you with a microwave that went out. After a year. They replaced it,

718
00:50:08.800 --> 00:50:12.960
then it went out what is the
real problem right now? I would

719
00:50:12.960 --> 00:50:17.079
assume the buckling floor, yes,
and the dishways are not being mounted to

720
00:50:17.159 --> 00:50:21.239
the counter. And then when you
call them, Scott, when you call

721
00:50:21.360 --> 00:50:23.159
them and say, hey, it's
been a year or whatever amount of time

722
00:50:23.239 --> 00:50:29.400
it's been, my dishwasher still isn't
mounted properly and my floor is buckling,

723
00:50:29.519 --> 00:50:34.360
what do they say they don't because
every time they take my number, the

724
00:50:34.480 --> 00:50:37.239
person doesn't call me back. What's
the name of this place or this contractor

725
00:50:37.320 --> 00:50:40.480
give me the name of the business. Well, did you take a kill

726
00:50:40.599 --> 00:50:46.079
bill because you might blow up here
in a minute. Oh no, Mark

727
00:50:46.280 --> 00:50:51.599
just told me it's you or I'm
sorry, Scott. Mark just said I

728
00:50:51.719 --> 00:50:54.760
think it's me. Now, Mark, you know what I have. I

729
00:50:54.840 --> 00:50:58.719
know, hold on, let's say
hey, let's let Mark talk. Hold

730
00:50:58.719 --> 00:51:01.000
on because I don't remember all the
details. Yeah, but if you if

731
00:51:01.039 --> 00:51:04.280
you give me about a half hour, I can look into the details,

732
00:51:04.360 --> 00:51:06.679
because there's a lot more to this
story than just this. All right,

733
00:51:06.719 --> 00:51:08.199
Scott, hold on, you know
what it is. That's what I was

734
00:51:08.280 --> 00:51:14.159
trying to tell Mark. Now when
the contractor. I don't blame Mark,

735
00:51:14.239 --> 00:51:16.559
don't get me wrong. Here,
I blamed the jackwagon he sent out,

736
00:51:17.039 --> 00:51:21.159
because well, that's the same.
Wait a second, Scott, I don't

737
00:51:21.199 --> 00:51:22.599
care. Listen, man, he's
I have no Mark forever. He's on

738
00:51:22.719 --> 00:51:27.320
the referral list. Here's the bottom
line. Hold on, man, Listen,

739
00:51:27.480 --> 00:51:30.880
I don't care if it's his employee
or him. It's just as bad

740
00:51:30.199 --> 00:51:35.679
if Mark sent him out. That's
Mark. Mark knows that. So let's

741
00:51:35.760 --> 00:51:38.119
not let's not try to sugarcoat it. And you know, don't try to

742
00:51:38.199 --> 00:51:44.880
sugarcoat it, Scott, So keep
going. So I told the contractor called

743
00:51:44.920 --> 00:51:46.039
me, and he goes, okay, are we through? And I'm like,

744
00:51:46.400 --> 00:51:49.760
no, not through. These need
to be addressed. He goes,

745
00:51:49.800 --> 00:51:52.199
okay, I'll till Mark we're done. I said no, We're not done.

746
00:51:52.519 --> 00:51:54.960
And for fifteen minutes we went back
and forth like that. Finally I

747
00:51:55.079 --> 00:51:58.239
got mad and I said, fine, we're done, and I I'm up.

748
00:51:58.920 --> 00:52:04.039
And how long ago was? That
was a March of twenty two?

749
00:52:04.519 --> 00:52:07.000
Oh my god, March of twenty
two. How come I got to ask

750
00:52:07.039 --> 00:52:09.760
you, this guy, just out
of logic? Why didn't you reach out

751
00:52:09.800 --> 00:52:14.360
to us in twenty twenty two?
By the way, I did, I

752
00:52:14.480 --> 00:52:16.320
reached out to you. You said
you'd have Mark called me back in a

753
00:52:16.360 --> 00:52:20.280
couple of days. If you rm
hares, I mean, then I would

754
00:52:20.840 --> 00:52:22.760
call you back. And I thought, no, Mark's reputable. I'll give

755
00:52:22.800 --> 00:52:25.000
you the wink. He ain't call
me back. In a week. I

756
00:52:25.119 --> 00:52:30.159
called you back and you never answered
my phone. Last time Mark was on

757
00:52:30.239 --> 00:52:34.360
the air in January, I called
him to talk to Tom and Mark and

758
00:52:34.840 --> 00:52:37.519
they said, oh, well,
we'll give Mark you. We'll give what

759
00:52:37.639 --> 00:52:39.519
I mark your name and number and
call you on the braak. Right,

760
00:52:39.559 --> 00:52:44.199
Scott, you know what we're just
gonna rink, don Scott, Scott,

761
00:52:44.320 --> 00:52:47.639
Mark's gonna look into it right now, right now, and hopefully, he

762
00:52:47.719 --> 00:52:52.599
said, give them thirty minutes get
his number. Killing Oh Scott, please,

763
00:52:52.920 --> 00:52:58.280
I know you're upset. I'm not
upset. I'm over upset. And

764
00:52:58.400 --> 00:53:00.960
that's why I've waited. If I
didn't want to go off, you know,

765
00:53:00.119 --> 00:53:05.760
all bomps on this guy, because
it's not like I said, I

766
00:53:06.159 --> 00:53:09.159
just got I gotta put him on
hold. Hold it off, stop stop,

767
00:53:09.400 --> 00:53:13.719
Scott. Listen, you're on hold
now you can hear me. Hopefully

768
00:53:14.000 --> 00:53:16.840
Kelly pick up get his information.
The top of next hour. We should

769
00:53:16.880 --> 00:53:21.400
have all the information and let's just
figure it out. I want to tell

770
00:53:21.480 --> 00:53:25.400
everybody something. The reason I always
say use people on a referral list dot

771
00:53:25.480 --> 00:53:30.400
com is exactly this situation. When
we come back next hour, we're going

772
00:53:30.440 --> 00:53:34.800
to figure out what the hell's going
on. We're going to be one hundred

773
00:53:34.800 --> 00:53:38.239
percent transparent. I have the contractor
sitting in the same room with me,

774
00:53:38.679 --> 00:53:42.920
and we're gonna get it figured out. Now. I have no idea what

775
00:53:43.119 --> 00:53:49.440
that is yet, but everybody listening
better stay over the hour and uh,

776
00:53:49.639 --> 00:53:52.039
let's figure out what the remedy is. Three oh three seven one three A

777
00:53:52.119 --> 00:53:55.800
two five five. We will have
one line open now. Matthew. First

778
00:53:55.840 --> 00:54:02.039
of all, thank you for waiting
so long. What's going on, Matthew?

779
00:54:05.599 --> 00:54:09.239
Okay, go ahead, sir?
How you doing today? I am

780
00:54:09.320 --> 00:54:15.039
doing good man? How are you
doing? I'm I'm waking up now,

781
00:54:15.400 --> 00:54:19.559
I was. I just wanted to
do a quick note. What's a good

782
00:54:19.599 --> 00:54:22.960
place to buy lawyers? Well?
What do you mean? A good place?

783
00:54:22.159 --> 00:54:25.119
Referral list is great, but what
kind of lawyer do you need?

784
00:54:27.400 --> 00:54:32.679
That? Real estate? I would
use Bradley O'Brien, and I don't care

785
00:54:32.719 --> 00:54:37.280
if it's residential business. I don't
care what it is. Even if it's

786
00:54:37.400 --> 00:54:46.079
a boyfriend and girlfriend buying property together. I would use Bradley O'Brien. Okay,

787
00:54:46.199 --> 00:54:51.559
the question I'm really here about is
I have a friend. Her mother

788
00:54:52.599 --> 00:55:04.559
told her house, and she had
her belonging in this house and the guy

789
00:55:04.639 --> 00:55:09.039
who bought it, although she couldn't
be there for the closing, and so

790
00:55:09.360 --> 00:55:17.119
she agreed to that man. She's
sponsored things and everything, and we're gout

791
00:55:17.159 --> 00:55:22.920
her out of the house and refuse
to give her belongings even though she's a

792
00:55:22.400 --> 00:55:25.880
resident of the house. Well,
did she have a lease hold on?

793
00:55:27.920 --> 00:55:30.599
Matthew. I don't know why your
phone. I feel like I'm talking to

794
00:55:30.679 --> 00:55:37.000
someone in Okay, maybe I'm just
getting flustered at this point. Matthew.

795
00:55:37.039 --> 00:55:38.079
I'm going to bring you back up. We're going to try this again.

796
00:55:38.199 --> 00:55:42.199
But when I talk, it's like
you can't hear me and there's some kind

797
00:55:42.239 --> 00:55:45.000
of delay. So Matthew, now
that I'm back up, I want to

798
00:55:45.039 --> 00:55:50.880
get this. I want to get
this straight. One. This woman who

799
00:55:51.000 --> 00:55:55.000
sold the house owned the house.
The friend that you know of was leasing

800
00:55:55.119 --> 00:56:00.840
a room from her, leasing the
entire house. Tell me the actual circumstance

801
00:56:01.519 --> 00:56:06.719
was their mother. They lived there
for fifteen years how old was the daughter?

802
00:56:07.920 --> 00:56:12.800
Three? So God, your phone, I swear to God, I

803
00:56:12.880 --> 00:56:22.519
think you're on a magic jack.
Let me try it like a e I

804
00:56:22.639 --> 00:56:23.760
ou hold tight, man, I'm
going to come back to you after this,

805
00:56:23.880 --> 00:56:28.119
hopefully fix that phone. People got
to be able to hear our conversation.

806
00:56:28.679 --> 00:56:30.400
Karen, hold tight. She's got
a problem with choice on warranty.

807
00:56:30.480 --> 00:56:35.480
I know that. And then a
question on raid on. A lot of

808
00:56:35.519 --> 00:56:38.400
people don't understand it's not that expensive
to get rid of raid on. Hold

809
00:56:38.480 --> 00:56:47.719
on, go with a sure thing
Denver's best roofer Excel Roofing dot com.

810
00:56:47.920 --> 00:56:54.679
You don't pay a cent until you're
content. Time for an insurance check up

811
00:56:54.800 --> 00:57:00.159
free, no obligation. In comparison, call Compass Insurance paying too much your

812
00:57:00.199 --> 00:57:04.320
coverage at dozens of insurance companies find
out now three all three seven seven to

813
00:57:04.360 --> 00:57:07.079
one help. You'll think you're his
only customer when you choose Frank durand the

814
00:57:07.159 --> 00:57:12.679
real estate Man dot com to list
your home with Remax Alliance three all three

815
00:57:12.760 --> 00:57:17.559
nine two zero sixteen twenty two.
All right, folks, three oh three

816
00:57:17.760 --> 00:57:22.280
seven one three A two five five
three zero three Martine, I'll forget this

817
00:57:22.440 --> 00:57:27.320
number works on and off the air. A couple things real click. So,

818
00:57:27.639 --> 00:57:30.000
Kelly, is Matthew's phone better?
I'm not going to go to him

819
00:57:30.079 --> 00:57:34.840
right now, but can we communicate
now he's moving to a different spot in

820
00:57:34.880 --> 00:57:37.400
his house, so just stand by
so different magic Jack. Okay, we'll

821
00:57:37.440 --> 00:57:42.239
figure that out. Hopefully we can
help him out. And maybe let's get

822
00:57:42.360 --> 00:57:46.599
Brad O'Brien on because I already understand
what his question is, but we'll recap.

823
00:57:46.719 --> 00:57:51.760
Let's ask Brad get him some free
legal advice. Now, Rudolph's back

824
00:57:51.840 --> 00:57:53.360
up. And by the way,
Edward and Karen, I promise you'll be

825
00:57:53.440 --> 00:57:59.920
up. But apparently Rudolph did not
like the advice I gave, so rude

826
00:58:00.079 --> 00:58:05.920
off. What's going on? Man? Tell Martino the advice you gave me,

827
00:58:06.480 --> 00:58:10.599
you didn't have to bother. I
spent one hour actually being being waiting

828
00:58:10.760 --> 00:58:19.119
for your your advice you just gave
me. And I already knew well the

829
00:58:19.239 --> 00:58:22.840
Core company wanted from me. Okay, so you didn't give me any advice.

830
00:58:22.960 --> 00:58:24.960
Okay, if you have the answer
from the corps, well you gave

831
00:58:25.039 --> 00:58:30.159
me was nothing, okay, And
evidently you don't. And if you don't

832
00:58:30.239 --> 00:58:35.679
like, somebody's time to tell your
inst version his story. You basically hang

833
00:58:35.800 --> 00:58:37.199
up on it. Well, I'm
listening to you right now, your loud

834
00:58:37.280 --> 00:58:39.320
mouth, and let me tell you
something. I having to correct you.

835
00:58:39.639 --> 00:58:45.199
I'm gonna Rudolf, Rudolf, rude
off you. Okay, I'm gonna put

836
00:58:45.239 --> 00:58:47.440
you on hold because you don't shut
up. You really don't shut up.

837
00:58:47.719 --> 00:58:52.800
You don't allow a conversation. You're
saying, I don't allow one. I

838
00:58:52.039 --> 00:58:55.159
just shut up and listened to you, and I'll bring you back up and

839
00:58:55.280 --> 00:58:59.840
let you Maybe that's how we'll have
this conversation, Rudolph. I'll say so

840
00:59:00.000 --> 00:59:02.559
something. Then I'll allow you to
talk. But then when it's my turn,

841
00:59:02.599 --> 00:59:06.880
i'll put you on hold, and
maybe i'll teach you and train you

842
00:59:07.280 --> 00:59:10.039
how to have a conversation. But
the first thing I need to correct you

843
00:59:10.159 --> 00:59:15.880
on is you're not talking to Tom. You're talking to Mark. So I

844
00:59:15.079 --> 00:59:20.840
want you to understand that. I
don't want people to think I'm Tom right

845
00:59:20.960 --> 00:59:24.440
now. Generally I don't correct people
because I don't care. I get called

846
00:59:24.519 --> 00:59:30.000
Tom twenty four hours a day.
I don't care. But in this case,

847
00:59:30.159 --> 00:59:34.199
I am going to correct you.
I'm not Tom, so maybe and

848
00:59:34.280 --> 00:59:38.000
then I'll let you talk Rudolph,
maybe when Tom's back Monday, you can

849
00:59:38.119 --> 00:59:44.280
call back and see if you get
the same attitude from Tom and the same

850
00:59:44.360 --> 00:59:46.519
advice, because that's what I would
like. I would like. In fact,

851
00:59:46.639 --> 00:59:52.440
Shannon, can we please clip this
of Rudolph and I want Rudolph to

852
00:59:52.559 --> 00:59:55.559
call back and talk to Tom Monday, and God help us. I want

853
00:59:55.599 --> 01:00:00.280
to see the outcome. Then when
I get back in town in a couple

854
01:00:00.400 --> 01:00:04.280
weeks, we can play the two
calls side by side. Now, Rudolph,

855
01:00:04.360 --> 01:00:06.719
I'm gonna let you talk right after
this, and I won't say a

856
01:00:06.800 --> 01:00:10.199
word. Here's the deal, the
bottom line with Core Energy. You can

857
01:00:10.360 --> 01:00:16.280
either give them a three hundred dollars
deposit and pay however you want to pay

858
01:00:16.480 --> 01:00:21.840
for the most part, or you
can set up an acch and you don't

859
01:00:22.159 --> 01:00:25.000
have to give a deposit. The
rules are the rules. We're not going

860
01:00:25.079 --> 01:00:29.960
to change Core Energy. That is
what the rules are. Now. I

861
01:00:30.079 --> 01:00:34.760
am a little stunned though, when
my deputy here told me something. He

862
01:00:34.920 --> 01:00:37.679
says, you live in a six
hundred thousand dollars house. Is that correct?

863
01:00:37.719 --> 01:00:40.320
Did you look up the value of
it? So? Yeah, So

864
01:00:40.519 --> 01:00:45.199
listen to this. Whatever rent you
pay has got to be pretty high.

865
01:00:45.440 --> 01:00:50.440
It's like you're pleading poverty, but
you are renting a six or seven hundred

866
01:00:50.480 --> 01:00:53.519
thousand dollars house, but yet you
can't come up with three hundred dollars.

867
01:00:54.000 --> 01:00:58.239
I have a hell of a time
believing that. But now I'm going to

868
01:00:58.360 --> 01:01:01.079
shut up, and is long as
you don't cuss, I'll let you talk

869
01:01:01.159 --> 01:01:07.360
for thirty seconds. You're on the
clock. First of all, I didn't

870
01:01:07.400 --> 01:01:09.920
know I'm not talking to Tom.
And to show what's called Tom Martino,

871
01:01:10.679 --> 01:01:15.880
what kind of hou's I'm living is
besides the point. The point is that

872
01:01:16.440 --> 01:01:22.760
this country to into what run by
corporation. It's not all the people,

873
01:01:22.880 --> 01:01:28.440
by for the people. And the
Tom Martino Show is nothing about commercials.

874
01:01:28.519 --> 01:01:31.440
Commercials, commercials, that's how you
guys make the money. That's why it's

875
01:01:31.480 --> 01:01:37.079
twenty of you over there. And
that's thirty Kelly, I'm done with him.

876
01:01:37.119 --> 01:01:39.559
Please allow him get his info if
we don't have it, Please allow

877
01:01:39.679 --> 01:01:44.000
him to talk to Tom Monday and
give me a favorite shan and make sure

878
01:01:44.039 --> 01:01:46.559
you just have all that, and
no one tell Tom. I don't want

879
01:01:46.679 --> 01:01:50.480
Tom. I don't want this to
be a setup to where Tom acts the

880
01:01:50.559 --> 01:01:53.039
same way I do. And I
don't want Tom to act any other way.

881
01:01:53.159 --> 01:01:59.000
I want it completely unbiased when he
talks to this nut on Monday,

882
01:01:59.280 --> 01:02:01.840
and I'll put it, Rudolph,
I love it. Did you see guys

883
01:02:01.960 --> 01:02:07.480
what he said when I mentioned the
size of his house? The money doesn't

884
01:02:07.559 --> 01:02:12.679
matter, It doesn't matter, It
has nothing to do with it. This

885
01:02:12.880 --> 01:02:16.239
country, this contry going hell handbag. Come on, Rudolph, it's three

886
01:02:16.320 --> 01:02:20.719
hundred bucks. At some point you
got to play by the rules. I'd

887
01:02:20.760 --> 01:02:23.559
love to hear feedback on that.
If anybody out there sides with Rudolph on

888
01:02:23.639 --> 01:02:28.639
this issue, please three Zho three
Martino and Rudolph. I'm sorry I'm being

889
01:02:28.679 --> 01:02:30.599
a jerk to you right now,
but my god, I don't know how

890
01:02:30.719 --> 01:02:35.199
to say the same thing any more
times than I did now. Matthew,

891
01:02:35.519 --> 01:02:40.559
I'm hoping your phone is normal.
Now. How are you? I'm doing

892
01:02:40.639 --> 01:02:44.159
well. How are you today?
Mark? I'm doing all right. Matthew.

893
01:02:44.199 --> 01:02:47.679
Listen, I understand this. So
someone was living with their mother,

894
01:02:47.960 --> 01:02:52.679
the mother sold the house and would
not allow the daughter to get her possessions

895
01:02:52.719 --> 01:03:00.000
out. Is that correct? That's
correct? So what happened to the possesson

896
01:03:00.559 --> 01:03:07.320
where they sold? They took them
and threw them into fins and carried them

897
01:03:07.360 --> 01:03:12.119
off. Okay, so a couple
questions. Then I'm going to bring up

898
01:03:12.159 --> 01:03:15.000
Brad O'Brien, our attorney, and
asking them about this question. Number one,

899
01:03:15.199 --> 01:03:19.840
I assumed there was no lease in
place because it was a mother daughter,

900
01:03:20.039 --> 01:03:23.599
a grown adult living with her mother
that this happened to with no lease

901
01:03:23.679 --> 01:03:31.639
in place. Yeah, We've spoken
to some lawyers, but basically they say

902
01:03:32.119 --> 01:03:36.840
she had a legal right to be
there. She she actually had actual tendency

903
01:03:36.880 --> 01:03:40.559
and would have to be Matthew,
I don't care what other lawyers said.

904
01:03:40.559 --> 01:03:45.199
I'm going to bring up Brad O'Brien, one of our attorneys when it comes

905
01:03:45.239 --> 01:03:47.679
to real estate, in a second. But I'm trying to get some information

906
01:03:47.800 --> 01:03:52.480
out of you because your connection is
not the best. So we're good so

907
01:03:52.639 --> 01:03:55.480
far. Now I've got another question. Why did the mother and this has

908
01:03:55.559 --> 01:03:59.840
nothing to do with the legalities of
this as far as I know, but

909
01:04:00.280 --> 01:04:03.519
why did it get to the point
where she was just tossing her daughter's stuff

910
01:04:03.760 --> 01:04:08.039
to the best of your knowledge,
was she just mad at her daughter?

911
01:04:10.000 --> 01:04:15.440
I'm psychological. Okay, Now,
Brad O'Brien, I'm going to put him

912
01:04:15.599 --> 01:04:18.679
actually I'm not going to put him
on hold. But Matthew, wait till

913
01:04:18.719 --> 01:04:21.760
I actually ask you to talk.
Just because of your connection, it's the

914
01:04:21.840 --> 01:04:27.039
only reason I say that. So
let's do this, Brad O'Brien. When

915
01:04:27.079 --> 01:04:30.360
you have an adult living with their
parents, I don't care if they're twenty

916
01:04:30.480 --> 01:04:33.320
thirty, forty fifty, who cares. But then the mother who they're living

917
01:04:33.360 --> 01:04:40.719
with, I assume there's no father
involved, sells the house and throws all

918
01:04:41.320 --> 01:04:45.119
the daughter's stuff out. I mean, I'm assuming close furniture, everything is.

919
01:04:45.639 --> 01:04:50.840
Just give me your first initial blush
on that. Well, it does

920
01:04:50.960 --> 01:04:55.119
look like a landmark tennant situation.
Even if some of them not paying MP,

921
01:04:55.119 --> 01:05:00.599
they still have tenant rights, and
you know, the buyer probably well,

922
01:05:00.679 --> 01:05:03.840
the mother should have addressed the tendency
because selling the house doesn't get her

923
01:05:03.880 --> 01:05:10.400
out of the tendency issue. So
typically when normally when a Lambard sells a

924
01:05:10.519 --> 01:05:13.960
rented property to a buyer, the
buyer takes it subject to the existing tendency.

925
01:05:14.039 --> 01:05:16.079
So that's kind of what sounds like
here. Okay, so we could

926
01:05:16.159 --> 01:05:19.519
most likely, in fact, in
front of a judge. Basically what I'm

927
01:05:19.519 --> 01:05:24.840
hearing Brad is you could most likely
establish there were some kind of tendency even

928
01:05:24.880 --> 01:05:27.519
though there wasn't a lease. Now, let me ask you this question,

929
01:05:27.639 --> 01:05:30.679
and then, Matthew, I actually, Matthew, I want I want to

930
01:05:30.760 --> 01:05:34.599
know a description. Actually I don't
care about the description. A dollar figure

931
01:05:34.800 --> 01:05:39.840
on what we're talking about, Like
are we talking two hundred dollars? Are

932
01:05:39.880 --> 01:05:44.880
we talking ten thousand dollars? But
a real figure of what the value of

933
01:05:44.920 --> 01:05:50.679
this property was one hundred and twenty
two undred sixty thousand, because I know

934
01:05:50.880 --> 01:06:00.000
one item that was worth sixteen thousand
dollars, which was what original balls inside

935
01:06:00.039 --> 01:06:04.280
of their original case. Like what
kind of dollar is worth sixteen I mean,

936
01:06:04.360 --> 01:06:08.480
I don't know. Are you just
talking some baby doll that's a collectible

937
01:06:10.320 --> 01:06:13.679
like the original Barbie dollars something?
I mean, I get you. That's

938
01:06:13.800 --> 01:06:15.719
crazy. So, Brad, I
want to bring this part up. Now,

939
01:06:15.800 --> 01:06:20.679
this go ahead, higher quality,
Yeah, hold on, hold on,

940
01:06:20.840 --> 01:06:25.679
Matthew. I swear to God,
your phone is so bad a Brad,

941
01:06:25.880 --> 01:06:29.119
and I want you to call Matthew. I want you to call Brad

942
01:06:29.679 --> 01:06:32.039
and talk to them off air.
But just for the sake of everybody else

943
01:06:32.159 --> 01:06:38.599
listening right now, Brad, this
really brings up an entire different issue.

944
01:06:38.880 --> 01:06:43.239
I was assuming it was like,
you know, oh, bedroom furniture from

945
01:06:43.280 --> 01:06:46.360
when she was a child or something. But if we're actually talking about one

946
01:06:46.440 --> 01:06:51.360
hundred and twenty thousand dollars worth of
stuff, what would you possibly do?

947
01:06:53.000 --> 01:06:58.320
I mean, if he called you
and you end up representing this daughter,

948
01:06:58.960 --> 01:07:01.480
what what do you do from there? I mean, this is crazy.

949
01:07:03.280 --> 01:07:06.920
Well, she lost valuable personal property, and so you can perceive that at

950
01:07:06.960 --> 01:07:11.559
least two different ways. One,
it sounds like there might have been an

951
01:07:11.679 --> 01:07:17.639
illegalization here, and illegalivation has damages. If someone lost the things during the

952
01:07:17.960 --> 01:07:24.119
illegalidiction, they can hold the landlord
accountable for that. Secondly, might be

953
01:07:24.159 --> 01:07:29.880
a negligent claim against whoever's throughout the
personal property that was valuable. Here's what

954
01:07:30.000 --> 01:07:31.280
I want to know. I got
to take this break, so please hold

955
01:07:31.320 --> 01:07:34.800
on Bradley. By the way,
I'm talking to Brad O'Brien. He is

956
01:07:34.840 --> 01:07:39.760
an attorney everything real estate at referral
list dot com. But Brad, I

957
01:07:39.800 --> 01:07:43.920
want to know, is there any
criminal possibilities here? And then what happens

958
01:07:43.960 --> 01:07:46.400
if the mother doesn't have any assets? Is it even worth pursuing? I

959
01:07:46.519 --> 01:07:49.800
got a ton of questions, Edward
and Karen, you guys hold on as

960
01:07:49.840 --> 01:07:58.960
well. We'll be right back.
Go with a sure thing, Denver's Best

961
01:07:59.079 --> 01:08:02.119
Ruffer Excel Roofing dot com. You
don't pay a cent until you're content.

962
01:08:03.679 --> 01:08:10.000
Wait time for an insurance checkup free, no obligation. In comparison, call

963
01:08:10.159 --> 01:08:15.039
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

964
01:08:15.199 --> 01:08:17.439
three oh three seven seven to one. Help. You'll think you're his only

965
01:08:17.560 --> 01:08:21.319
customer when you choose Frank durand the
real estate Man dot com to list your

966
01:08:21.399 --> 01:08:30.600
home with Remax Alliance three oh three
nine two zero sixteen twenty two. All

967
01:08:30.640 --> 01:08:33.520
right, three oh three seven one
three A two five five Next hour.

968
01:08:33.640 --> 01:08:36.479
Mark Schamansky with Genesis. We had
a caller call up, he did some

969
01:08:36.640 --> 01:08:40.399
work, wasn't happy, Kelly.
I want to get that guy back on.

970
01:08:40.520 --> 01:08:43.640
We're gonna hear Genesis side of the
story, and uh, you know,

971
01:08:43.840 --> 01:08:45.600
it's a lot different, just like
I figured it would be. But

972
01:08:45.720 --> 01:08:48.079
I want to get to the bottom
of it, and I want to see

973
01:08:48.399 --> 01:08:51.239
and I want to show everybody how
transparent this show is. So we're going

974
01:08:51.279 --> 01:08:55.520
to get him back up. Go
with a sure thing, Denver's Best roofer

975
01:08:55.680 --> 01:09:00.359
Excel roofing dot com. You don't
pay a cent until you're content. Three

976
01:09:01.600 --> 01:09:05.119
time for an insurance check up free, no obligation. In comparison, call

977
01:09:05.279 --> 01:09:11.159
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

978
01:09:11.279 --> 01:09:14.560
three oh three seven to seven to
one help. You'll think you're his only

979
01:09:14.680 --> 01:09:17.439
customer when you choose Frank durand the
real estate Man dot com to list your

980
01:09:17.520 --> 01:09:28.920
home with Remax Alliance three oh three
nine two zero sixteen twenty two. Ripped

981
01:09:29.039 --> 01:09:38.079
off news you need so you don't
have run anxious. As fast as we

982
01:09:38.279 --> 01:09:45.079
can show Shooter's gonna help. Come. This is the Troubleshooter Show. No

983
01:09:45.680 --> 01:09:48.600
Tom Martinez, Welcome, Welcome to
the show, the only show if it's

984
01:09:48.600 --> 01:09:51.760
can you. We're here to solve
problems, answer questions, take complaints,

985
01:09:53.640 --> 01:09:56.920
try to make your life a little
bit better. You've been ripped off,

986
01:09:57.680 --> 01:10:00.840
you've been taken advantage of. Maybe
you just just have a question. We

987
01:10:00.920 --> 01:10:05.159
have a list of experts, including
attorneys at referral list dot com. We

988
01:10:05.279 --> 01:10:10.319
have expert contractors, one of them
studio with me today, Mark Schamanski with

989
01:10:10.439 --> 01:10:14.000
Genesis. In fact, we actually
had a complaint on him Last Hour.

990
01:10:14.039 --> 01:10:15.800
I'm going to bring that caller back
up, and we're going to listen to

991
01:10:15.880 --> 01:10:19.640
both sides of the story and see
where we should go moving forward. I

992
01:10:19.720 --> 01:10:25.720
do want to tell you, though, really quick renew Home Innovations court solid

993
01:10:26.159 --> 01:10:29.920
surface walls, no maintenance. You
want that new bathroom right now? You

994
01:10:29.960 --> 01:10:33.479
can get a free shower door with
a new shower, twelve months, no

995
01:10:33.680 --> 01:10:38.479
payment, no interest, no payments
for twelve months, no interest, and

996
01:10:38.560 --> 01:10:42.920
they have discounts for veterans, active
military, senior citizens. They'll come out,

997
01:10:43.000 --> 01:10:45.319
they'll give you a free quote right
there in your own house. They

998
01:10:45.479 --> 01:10:51.960
focus on custom showers and baths.
That's their focus. Renew Home Innovations three

999
01:10:53.039 --> 01:10:56.079
oh three, nine oh four,
two thousand and three zero three, nine

1000
01:10:56.319 --> 01:11:01.119
zero four two thousand renew Home Innovations. Now, I want to bring Scott

1001
01:11:01.199 --> 01:11:04.760
back up, but I got to
catch everybody up a little bit. Scott

1002
01:11:04.840 --> 01:11:11.439
called Last Hour and he said he
had he hired a contractor and basically the

1003
01:11:11.520 --> 01:11:16.319
contractor did not screw in the dishwasher
or an install it properly. He also

1004
01:11:16.399 --> 01:11:19.680
said he had a problem with a
microwave. But I mean a year later,

1005
01:11:19.760 --> 01:11:23.760
I don't know what a contractor would
have to do with their microwave.

1006
01:11:24.079 --> 01:11:28.239
And then the other thing that was
interesting, he said his floor was buckling.

1007
01:11:28.680 --> 01:11:31.600
And then I said, well,
who's the contractor? And Scott thought

1008
01:11:31.640 --> 01:11:34.720
he was being you know, I
don't know if he was being funny or

1009
01:11:34.800 --> 01:11:39.560
what he was trying to do,
but I get it. The ball was

1010
01:11:39.640 --> 01:11:42.119
dropped, according to him, and
he's angry, so he got on.

1011
01:11:42.399 --> 01:11:45.199
In fact, according to Scott,
he's not even angry anymore. He just

1012
01:11:45.319 --> 01:11:49.359
wanted us to know. So at
that point, he goes, it's Mark,

1013
01:11:49.439 --> 01:11:53.640
the guy sitting right next to you. So the owner of Genesis Total

1014
01:11:53.680 --> 01:11:58.479
Exteriors is in studio with me today. So Scott decided he'd throw that curveball.

1015
01:11:58.760 --> 01:12:00.319
But folks got to understand, it
doesn't matter. You've got a problem

1016
01:12:00.399 --> 01:12:03.239
with one of our referral lists members
you call. You know, we're not

1017
01:12:03.359 --> 01:12:09.319
a sports guy. I'm not out
there talking about contractors when I talk sports,

1018
01:12:09.359 --> 01:12:12.239
I'm not out there talking about who
to vote for. What I'm talking

1019
01:12:12.319 --> 01:12:15.880
about is consumer issues. So if
you've got a problem with anybody on our

1020
01:12:15.960 --> 01:12:18.079
referral list or anybody not on a
referral list, that's what the show is

1021
01:12:18.079 --> 01:12:21.640
about. That is what the show's
about. So you call up. So

1022
01:12:21.760 --> 01:12:26.199
Scott called up and basically his side
of the story. I'm going to have

1023
01:12:26.279 --> 01:12:29.600
him give it again real quick,
Hey, Scott, without without going into

1024
01:12:29.680 --> 01:12:34.399
some diatribe, just kind of lay
everything out in what you're unhappy about right

1025
01:12:34.479 --> 01:12:40.520
now and what you would like done. Okay, the floor buckling, the

1026
01:12:41.479 --> 01:12:45.840
the jaish warsher and I didn't get
a chance to tell you about the thinks

1027
01:12:45.920 --> 01:12:49.560
in the bathroom. When you turn
the handles on, they just fit.

1028
01:12:49.680 --> 01:12:55.720
They won't stay tightened. I tighten
them down probably once every other week,

1029
01:12:56.600 --> 01:12:59.479
and they just teach. I don't
know about it. And when was this

1030
01:12:59.640 --> 01:13:03.000
work to un Scott all of it? Okay, it started in twenty twenty,

1031
01:13:03.199 --> 01:13:11.520
Okay, so twenty twenty didn't get
completed until about May of almost I

1032
01:13:11.600 --> 01:13:15.640
guess it was what April reports to
me somewhere in there of twenty two.

1033
01:13:15.439 --> 01:13:20.359
Okay, right during COVID, Yes, okay, hold on now, just

1034
01:13:20.479 --> 01:13:25.000
let me put you on hold now, Mark Shamansky. Right, you went

1035
01:13:25.079 --> 01:13:27.840
back, you talked. I assume
you talk to whoever's on the job.

1036
01:13:27.960 --> 01:13:30.279
You went back to yea, his
name is Joshua. I'm just going to

1037
01:13:30.399 --> 01:13:33.239
let you talk about it. It's
just one of our project managers and you

1038
01:13:33.319 --> 01:13:36.479
know this is this is a job
that you know, he had us do

1039
01:13:36.640 --> 01:13:41.079
different things. But there was a
lot of things and Scott kept thinking a

1040
01:13:41.119 --> 01:13:45.000
lot of things should just be included. Rotten floorboards. Well, no,

1041
01:13:45.119 --> 01:13:47.640
you should have known that I had
rotten sub floor underneath my flooring. Well

1042
01:13:47.680 --> 01:13:50.359
no, that's a changer. No
I'm not paiding changers. You should have

1043
01:13:50.439 --> 01:13:56.039
known that. He complained about the
dishwasher has purchased for him, But we

1044
01:13:56.159 --> 01:13:59.640
have a screenshot of the dishwasher he
wanted and had the bottle number and everything

1045
01:13:59.640 --> 01:14:01.359
on it, and well that's not
the what I want. The microwave,

1046
01:14:01.439 --> 01:14:05.279
we we purchased another microwave for and
delivered for him, and uh, and

1047
01:14:05.399 --> 01:14:09.000
he said, well, where's a
warranty, but it's in the box.

1048
01:14:09.520 --> 01:14:12.319
You know, he had access to
that paperwork, and you know, it's

1049
01:14:12.399 --> 01:14:15.079
just NonStop things. Everything was never
quite right for him. He always kept

1050
01:14:15.079 --> 01:14:18.560
wanting exter and things done for free, and just thinks I thought things should

1051
01:14:18.560 --> 01:14:23.199
be included and you didn't charge them. For example, did you ever do

1052
01:14:23.279 --> 01:14:25.680
the sub floor? Yeah, we
had to replace sub floor. Then you

1053
01:14:25.760 --> 01:14:28.039
didn't get paid on. We didn't
get paid for that. And you mentioned

1054
01:14:28.079 --> 01:14:30.159
something about the deck. I heard
you talk about the stairs. We rebuilt

1055
01:14:30.159 --> 01:14:33.439
the stairs. We rebuilt his built
his deck exactly where it was supposed to

1056
01:14:33.439 --> 01:14:36.319
be. They came out for inspection. They said it's too close to electrical

1057
01:14:36.399 --> 01:14:40.760
pedal. So then I paid to
have the stairs moved over so it could

1058
01:14:40.760 --> 01:14:43.560
pass and spec arguably you should have
checked on that, man. We should

1059
01:14:43.760 --> 01:14:46.239
we should have checked that my regardless
if you did have to move them,

1060
01:14:46.279 --> 01:14:50.880
you you still in other words,
I get it, keep going, I

1061
01:14:50.960 --> 01:14:55.600
keep that's kind of it, you
know. It's he kept wanting things,

1062
01:14:55.760 --> 01:14:59.159
more and more things for free,
things three and thrown in. Did you

1063
01:14:59.199 --> 01:15:00.720
know it took a loong time.
Yeah, but we also went through COVID

1064
01:15:00.720 --> 01:15:03.439
in the middle of all that too, so everything was crazy at that time.

1065
01:15:03.600 --> 01:15:05.600
Where do you stand on it?
Right now? I'm going to bring

1066
01:15:05.680 --> 01:15:10.439
him back up, but he wants
I guess that buckling floor UF you got

1067
01:15:10.479 --> 01:15:13.920
on the dishwasher. I don't get
I mean, it's two hundred and sixty

1068
01:15:14.000 --> 01:15:16.720
five days since the last message I
have on this, So wait a minute.

1069
01:15:16.760 --> 01:15:19.239
You haven't talked to him for two
hundred and sixty five days. I

1070
01:15:19.640 --> 01:15:21.760
don't. I think I talked to
him in the middle of his project.

1071
01:15:21.800 --> 01:15:25.920
How do you pull that up?
So I have of a CRM that keeps

1072
01:15:25.960 --> 01:15:28.880
all our notes about our customers and
stuff like that. How many times did

1073
01:15:28.960 --> 01:15:31.239
you How many times is your company
or yourself talked to this? We have

1074
01:15:31.239 --> 01:15:34.720
two hundred and ninety seven notes in
here. Two hundred and ninety seven.

1075
01:15:34.760 --> 01:15:38.960
Now how many notes and there's emails
that are pasted in here go back and

1076
01:15:39.039 --> 01:15:42.640
forth text messages. What's the average
amount of time? Oh, you brite,

1077
01:15:42.760 --> 01:15:45.600
you know, twenty or thirty notes
going back and forth talking about things.

1078
01:15:45.520 --> 01:15:50.039
That's uh, okay, So average
is twenty thirty? He had almost

1079
01:15:50.079 --> 01:15:53.560
three hundred, right, I don't
know what that says. I mean,

1080
01:15:53.640 --> 01:15:57.760
I really don't. What are okay? So, what is your warranty on

1081
01:15:57.840 --> 01:16:00.319
the flooring? It's been whatever two
years that work? You know what's going

1082
01:16:00.399 --> 01:16:02.600
on? I don't know if there's
something underneath. I haven't looked at it.

1083
01:16:02.640 --> 01:16:05.880
I haven't seen it. You know. He did pay us in the

1084
01:16:06.000 --> 01:16:11.680
end. Finally, there was a
lot of controversy over that getting paid.

1085
01:16:11.800 --> 01:16:14.960
Yeah, so when he signed off
on it was roughly what two hundred and

1086
01:16:15.000 --> 01:16:18.439
sixty five days ago, No Three, No No six six, almost six

1087
01:16:18.520 --> 01:16:21.720
hundred days ago, six hundred days
ago, six hundred and eighty six days

1088
01:16:21.720 --> 01:16:26.159
ago. That's when the job finished, the last message, and now we're

1089
01:16:26.520 --> 01:16:30.279
okay, So we're that many days
out. He wants you to come out,

1090
01:16:30.319 --> 01:16:31.159
he just said it, and I'll
bring him back up and look at

1091
01:16:31.199 --> 01:16:33.840
the floor. What's your stance on
it at this point? I mean I

1092
01:16:33.880 --> 01:16:36.800
can go take a look at it. Not sure. We're all falling on

1093
01:16:36.920 --> 01:16:41.039
at it until I see it,
Okay, decide what it is? Yeah,

1094
01:16:41.199 --> 01:16:44.640
because we have no idea. So
Scott, what do you think about

1095
01:16:44.680 --> 01:16:46.640
that? If he comes out and
takes a look at it? In my

1096
01:16:46.840 --> 01:16:50.560
defense, my gut, you don't
have to defend yourself. I don't know

1097
01:16:50.640 --> 01:16:56.359
what you mean by your defense saying
I asked that subpart such flooring b free.

1098
01:16:56.800 --> 01:17:00.159
No one told me it was extra. No one told me that I

1099
01:17:00.439 --> 01:17:01.680
have notes on it. Hold on, let me hold on, Scott.

1100
01:17:01.720 --> 01:17:05.479
I just want to listen. It
doesn't matter who it is when people come

1101
01:17:05.560 --> 01:17:10.279
out for storm damage. I don't
care if it's the roof until the shingles

1102
01:17:10.319 --> 01:17:13.680
are off. You have no idea
how the plyb order whatever the decking is

1103
01:17:14.199 --> 01:17:16.199
if it's ruined. So, I
mean, I understand if they quoted you

1104
01:17:16.359 --> 01:17:19.520
on a floor, until they peel
up and tell me if I'm wrong.

1105
01:17:19.640 --> 01:17:23.239
Until you peel up the old floor, you're not going to see water damage.

1106
01:17:23.239 --> 01:17:25.520
But you know there was water damage
there. I don't know how long

1107
01:17:25.600 --> 01:17:28.319
Scott's in the house, if he
knew he had water damage, or it's

1108
01:17:28.319 --> 01:17:31.439
been happening for over years. But
yeah, so Scott, Typically what would

1109
01:17:31.479 --> 01:17:35.600
happen in a scenario like that,
Once they found that they would they would

1110
01:17:35.640 --> 01:17:39.880
give a change order to you,
and then you would agree, okay,

1111
01:17:40.119 --> 01:17:43.920
I do need this decking, and
boom, you would sign off on it,

1112
01:17:43.960 --> 01:17:45.640
and then you would pay him a
little more. They ended up doing

1113
01:17:45.680 --> 01:17:49.239
it. According to Mark and what
notes he's reading, you didn't want to

1114
01:17:49.319 --> 01:17:53.000
do the change order. And I
understand where you're coming from. You're not

1115
01:17:53.079 --> 01:17:58.279
a contractor you might not realize how
this stuff goes. But generally speaking,

1116
01:17:58.359 --> 01:18:00.880
you would pay for that, and
they simply waved the fee and did it

1117
01:18:01.000 --> 01:18:08.159
anyhow. So I mean, that's
not a bad thing. Man. Whops,

1118
01:18:08.199 --> 01:18:11.560
I'm sorry, Scott. I thought
I had you up the only part

1119
01:18:11.600 --> 01:18:15.479
of the floor that was bad was
over in the corner by where the refrigerator

1120
01:18:15.600 --> 01:18:17.199
was. The rest of the floor
was fine. So they only put in

1121
01:18:17.319 --> 01:18:21.680
a piece of plywood, probably not
even a full sheet. Apply, it

1122
01:18:21.760 --> 01:18:26.279
was like a half a sheet altogether. Scott, How does that, Scott?

1123
01:18:26.359 --> 01:18:29.319
How does that change everything? We
just said? You still didn't pay

1124
01:18:29.399 --> 01:18:30.880
forty? Still did it free?
I don't care if it was exactly,

1125
01:18:31.079 --> 01:18:35.279
It doesn't change anything exactly. But
what I'm saying is I don't remember anybody

1126
01:18:35.359 --> 01:18:38.680
saying, well, this is going
to be extra. And this is because

1127
01:18:38.840 --> 01:18:41.560
I would have said, oh,
okay, I understand because that floor is

1128
01:18:41.560 --> 01:18:44.800
okay. Well you know what we're
talking two years ago, so I don't

1129
01:18:45.000 --> 01:18:47.000
expect anybody to remember everything. So
but here's the deal. I'm going to

1130
01:18:47.000 --> 01:18:49.720
ask you again. Mark's going to
come out and look at the floor.

1131
01:18:49.720 --> 01:18:54.960
Are you good with that? Yeah? I'll have to get with my wife

1132
01:18:55.000 --> 01:18:58.319
and set up a time. But
well, what does that? What does

1133
01:18:58.399 --> 01:19:01.319
that mean? That means I can't
just have him come out to the house.

1134
01:19:01.359 --> 01:19:04.560
I'm not there. I worked,
okay, and I have to have

1135
01:19:04.720 --> 01:19:09.039
somebody there to put the dog though. I'm sure you guys, I'm sure

1136
01:19:09.079 --> 01:19:12.000
you guys can schedule something I don't. I don't find that as a big

1137
01:19:12.159 --> 01:19:15.520
obstacle. Let me say something about
the deck too, to that he threw

1138
01:19:15.600 --> 01:19:18.039
me under the bus on you know
what, I'm done with them? I'm

1139
01:19:18.119 --> 01:19:23.039
sorry. You know what, Scott. The guy just said he's gonna come

1140
01:19:23.119 --> 01:19:26.279
out. He just said he's going
to come out and look at your stuff.

1141
01:19:27.000 --> 01:19:29.359
So you want to throw him further
under the bus, you know what?

1142
01:19:29.479 --> 01:19:30.960
Go ahead, Scott, go ahead, go ahead, back up over

1143
01:19:31.079 --> 01:19:34.039
him? No, go ahead,
No. I was just gonna say one,

1144
01:19:34.520 --> 01:19:39.239
tell us what else you don't like
from three four years ago? He

1145
01:19:39.439 --> 01:19:44.039
took pictures of where the deck was
and where the stairs was, and they

1146
01:19:44.119 --> 01:19:46.279
knew to put the stairs out a
little bit, and they didn't do it.

1147
01:19:46.319 --> 01:19:49.359
They put it up against the house. And then what did they do?

1148
01:19:50.600 --> 01:19:54.199
They came back out and moved the
stairs over. Did they charge you

1149
01:19:54.319 --> 01:19:57.720
to move them? Did they charge
you? Then? No? But they

1150
01:19:57.800 --> 01:20:00.560
should? What else can I say? Mark? I'm sorry you what we

1151
01:20:00.680 --> 01:20:04.119
were talking the first hour about customers. You shouldn't take this guy's one of

1152
01:20:04.199 --> 01:20:08.439
them, now, Scott, I
swear to god, I don't understand this.

1153
01:20:08.840 --> 01:20:11.359
He was going to come out and
look at your stuff. And I'm

1154
01:20:11.359 --> 01:20:15.000
sure he still will. And then
you decided not only to run over him

1155
01:20:15.039 --> 01:20:18.760
again, but the back up four
times. My god, man, Now

1156
01:20:18.840 --> 01:20:21.319
what are you going to beat him
up for? You got something else here?

1157
01:20:21.359 --> 01:20:28.439
I'll bring it back up anything else, Scott, That's what I thought.

1158
01:20:29.359 --> 01:20:30.600
Mark, do whatever you want to
do with that one. I don't

1159
01:20:30.640 --> 01:20:33.520
know what else to say. When
you agreed to go out. How many

1160
01:20:33.600 --> 01:20:36.479
years is it now? I mean
again, it's six hundred and eighty days.

1161
01:20:36.520 --> 01:20:40.960
A six hundred and eighty days.
You haven't talked to this guy for

1162
01:20:41.079 --> 01:20:44.319
almost a year. I mean,
the job finished that long ago, and

1163
01:20:44.479 --> 01:20:47.239
you I don't know of any other
contractor that would put up with what just

1164
01:20:47.359 --> 01:20:51.960
happened there. I would like comments
on that, Honest to god, I

1165
01:20:53.159 --> 01:20:57.319
tried my damnedest to get that handled, my damnedest. Do you agree to

1166
01:20:57.399 --> 01:20:59.039
go out and look at it?
I think you know? And also thing

1167
01:20:59.079 --> 01:21:02.399
he's complained about his or his bathroom
Fawcett, I mean, okay, that's

1168
01:21:02.520 --> 01:21:04.840
not my fault. Yeah, what
did he say? He says he's got

1169
01:21:04.960 --> 01:21:09.920
to go tighten the knob every week
or whatever he says, and it's like

1170
01:21:10.000 --> 01:21:14.000
okay, and then the dishwasher,
so he's saying he hasn't used his dishwasher.

1171
01:21:14.239 --> 01:21:17.079
What is he even complaining about on
his dishwasher? Right? He was

1172
01:21:17.159 --> 01:21:20.279
screwed to that. Then the warranty
on the microwave. You guys went out

1173
01:21:20.399 --> 01:21:24.640
bottom a microwave and handed it to
him in a box? What the hell

1174
01:21:24.680 --> 01:21:26.920
were you supposed to do? Yeah? And then and then he yeah,

1175
01:21:27.359 --> 01:21:30.159
so my god, Scott, I
mean, dude, your lift, your

1176
01:21:30.199 --> 01:21:33.119
your what do they say? A
gift horse in the mouth. Right now,

1177
01:21:33.600 --> 01:21:36.479
Mark is willing to go out there
look at the floor, if it's

1178
01:21:36.560 --> 01:21:42.039
something they did, if it's something
their installers did, if it's the product,

1179
01:21:42.159 --> 01:21:45.359
if there's something he can do for
you, he's going to do it

1180
01:21:45.479 --> 01:21:47.760
for you. But then after you
talk about that, when you originally called

1181
01:21:47.800 --> 01:21:51.319
up, Scott, that's all you
talked about was basically the floor buckling in

1182
01:21:51.399 --> 01:21:57.319
a screw to go into your dishwasher. Then it became every other thing,

1183
01:21:57.640 --> 01:22:02.199
including the handles, the dam handles
on the sake. What do you expect

1184
01:22:02.279 --> 01:22:05.760
any contractor to do? Do you
think Mark that I'm sorry, Mark,

1185
01:22:05.800 --> 01:22:11.119
maybe I'm wrong. Did you actually
build the faucet for him? No,

1186
01:22:11.279 --> 01:22:14.920
we did not. We just installed
most likely was a delta FAWCET and it's

1187
01:22:14.960 --> 01:22:17.520
a warranty thing. I mean contact
Delta, you know, yes, so

1188
01:22:17.680 --> 01:22:20.239
I mean, what do you say? But I love people's opinions. Three

1189
01:22:20.319 --> 01:22:24.399
oh three Martino, Now listen,
we're gonna move on. Karen has got

1190
01:22:24.439 --> 01:22:28.960
an issue with a home warranty.
Edward has a question on Raidon, and

1191
01:22:29.039 --> 01:22:31.720
we're gonna go to those. We
have two lines open for whatever reason you

1192
01:22:31.840 --> 01:22:34.800
want to talk to us. Three
oh three seven one three a two five

1193
01:22:34.920 --> 01:22:45.119
five three oh three Martino. Go
with a sure thing Denver's best roofer Excel

1194
01:22:45.239 --> 01:22:53.000
roofing dot com. You don't pay
a cent until you're content. Time for

1195
01:22:53.039 --> 01:22:57.359
an insurance check up free, no
obligation. In comparison, call Compass Insurance

1196
01:22:57.560 --> 01:23:00.680
paying too much your coverage at dozens
of insurance companies find out now three all

1197
01:23:00.720 --> 01:23:04.399
three seven to seven to one help. You'll think you're his only customer when

1198
01:23:04.439 --> 01:23:09.119
you choose Frank durand the real estate
Man dot com to list your home with

1199
01:23:09.279 --> 01:23:15.439
Remax Alliance three all three nine two
zero sixteen twenty two. Hi, folks,

1200
01:23:15.520 --> 01:23:19.079
two lines open three oh three seven
one three eight two five five.

1201
01:23:19.119 --> 01:23:24.239
I love this one guy on YouTube
that Mark. He just doesn't let anybody

1202
01:23:24.279 --> 01:23:28.039
else talk. I wonder who they're
referring to. I think I allow and

1203
01:23:28.079 --> 01:23:30.520
I want to ask people this here
real quick and I'll get back to the

1204
01:23:30.600 --> 01:23:35.479
phones. But Dragon, Mark Schamansky, Suzanne, Deputy Dot Kelly uh Deputy.

1205
01:23:35.520 --> 01:23:39.279
I was almost going to call you, Deputy Dollar, but Deputy Chopper

1206
01:23:41.000 --> 01:23:46.680
Tom versus me and simply on allowing
callers to talk. I mean, I

1207
01:23:46.720 --> 01:23:49.720
don't want to define it any more
than what it is. And I'll start

1208
01:23:49.800 --> 01:23:53.840
and I'll start with I think who's
going to be the most honest? And

1209
01:23:54.000 --> 01:23:57.159
what I mean by that is he's
he hears us both all the time.

1210
01:23:57.239 --> 01:24:00.600
That's Dragon, I would say,
both of you will allow the callers to

1211
01:24:00.880 --> 01:24:04.479
talk up until the point that they
start being stupid and requesting things that are

1212
01:24:04.600 --> 01:24:11.479
just unreasonable for what's going on in
the situation, or repeating the same thing

1213
01:24:11.760 --> 01:24:15.600
that's always fun. That's that was
that one guy today. He couldn't stop

1214
01:24:15.640 --> 01:24:18.600
saying, you don't understand if I
give CORR. I talked to Corer and

1215
01:24:18.680 --> 01:24:21.359
you guys, I mean, he
just kept saying the same thing over.

1216
01:24:21.880 --> 01:24:27.479
I can't I can't go down to
CORR and go into the corporate office and

1217
01:24:27.600 --> 01:24:30.399
say hey, man, listen,
because this one guy doesn't want to give

1218
01:24:30.439 --> 01:24:34.880
you a three hundred dollars deposit,
nor does he want to waive the three

1219
01:24:34.960 --> 01:24:40.880
hundred dollar deposit and do ach payments
each month. We need to sit down

1220
01:24:41.119 --> 01:24:45.039
and let's redo everything you guys are
thinking here at Core. I mean,

1221
01:24:45.199 --> 01:24:48.319
I don't know. I don't know
what else he can possibly do. I

1222
01:24:48.520 --> 01:24:51.199
just don't know. But now,
Mark, I'll ask you, do you

1223
01:24:51.319 --> 01:24:55.439
think we give the even amount of
time? I give more? I want

1224
01:24:55.479 --> 01:24:58.680
a true no. I think I
mean, you know because I hear Tom

1225
01:24:58.720 --> 01:25:00.960
Moore, but I've sure you.
But I I think you do a great

1226
01:25:00.039 --> 01:25:04.279
job of interacting well. I think
sometimes Tom gets kind of on a roll,

1227
01:25:04.319 --> 01:25:08.159
and you know, some people don't
get to say their share. Yeah,

1228
01:25:08.159 --> 01:25:10.680
I might not. In other words, he might. Tom does this

1229
01:25:10.800 --> 01:25:13.560
a lot. Even when we're in
the same room together on the air,

1230
01:25:14.479 --> 01:25:18.560
Tom can lock in on what he
thinks the issue is right and miss something

1231
01:25:18.760 --> 01:25:24.680
and miss missed the entire issue sometimes, And I don't know why that happens.

1232
01:25:24.880 --> 01:25:29.600
I'll tell you one thing. I
think he focuses once his brain clicks

1233
01:25:29.640 --> 01:25:31.600
on what he thinks is going on. I think it's hard for Tom to

1234
01:25:31.680 --> 01:25:34.880
pivot just like that. But I
do it too, Suzanne. What do

1235
01:25:34.960 --> 01:25:39.800
you think? Yeah, sometimes I
think you give the calls a little bit

1236
01:25:39.840 --> 01:25:44.119
more time to talk. And I
think what Tom does sometimes is he'll miss

1237
01:25:44.600 --> 01:25:48.479
He'll hear something about my car has
this problem in blah blah, and he'll

1238
01:25:48.479 --> 01:25:51.359
say, well what and he'll ask, well, what kind of car was

1239
01:25:51.399 --> 01:25:55.279
it? And someone, well,
I already told you it was a twenty

1240
01:25:55.359 --> 01:26:00.600
seven, you know, nineteen something
or other Toyota Camry. He his brain

1241
01:26:00.720 --> 01:26:04.279
works so fast you'll think about fixing
a problem because sometimes he's show it's a

1242
01:26:04.319 --> 01:26:08.359
little detailed. Tom will be the
first to acknowledge it. I mean he's

1243
01:26:08.359 --> 01:26:11.239
always been a little on the spectrum. I mean, there's no doubt about

1244
01:26:11.239 --> 01:26:15.640
it. He is so smart and
the memory retention is phenomenal. It's amazing

1245
01:26:15.680 --> 01:26:17.479
how he remember people that called up
twenty years ago. Yeah. Well,

1246
01:26:17.520 --> 01:26:20.239
and it's weird because most of us, I mean, I've been in radio,

1247
01:26:20.319 --> 01:26:23.880
I guess for about twenty five,
but he's been in it for forty

1248
01:26:23.960 --> 01:26:28.840
plus. He'll remember a voice yep
from twenty years ago. Hell, I

1249
01:26:28.880 --> 01:26:30.640
don't have that. I mean,
I just simply can't. Unless if it

1250
01:26:30.800 --> 01:26:34.680
was like a really crazy, crazy
voice or something. And I'm going to

1251
01:26:34.720 --> 01:26:38.159
go to the lines show, but
I want to ask our YouTubers one more

1252
01:26:38.239 --> 01:26:41.479
thing. That one YouTuber was like, Hey, he's so angry. I

1253
01:26:41.680 --> 01:26:45.560
truly want to know to you guys
on YouTube think I'm angry or energetic?

1254
01:26:45.640 --> 01:26:47.239
What do you think? I'd love
to know that. And what I'm talking

1255
01:26:47.319 --> 01:26:51.960
about for our radio and podcast listeners
and iHeart app is if you go to

1256
01:26:53.079 --> 01:26:58.600
YouTube dot com, you can type
in Troubleshooter Network and watch us live.

1257
01:26:58.680 --> 01:27:00.159
In fact, you can hear us
interact in the breaks. Hey, Mark,

1258
01:27:00.439 --> 01:27:02.399
you can get a lot of stuff. Kelly, please go. One

1259
01:27:02.479 --> 01:27:06.399
thing, yes, I will tell
you about callers is that sometimes we get

1260
01:27:06.640 --> 01:27:13.600
follow ups. Yeah that call and
expect a different outcome. Sure, then,

1261
01:27:14.039 --> 01:27:16.039
but what's that original call? Yeah? I get that, But what's

1262
01:27:16.279 --> 01:27:18.920
what has that got to do with
anything? Well, what I'm saying is

1263
01:27:19.239 --> 01:27:25.960
they they're pissed off. Yes,
they call perennially. I think we get

1264
01:27:26.119 --> 01:27:29.600
results. I think we get more
results in any other show out there.

1265
01:27:29.720 --> 01:27:31.920
Correct. And you know, we
assigned deputies, we have our you know,

1266
01:27:32.079 --> 01:27:36.079
legal advice, we have the air
raisers, every you know, every

1267
01:27:36.159 --> 01:27:41.960
possible thing under the sun. But
it just amazes me that some people will

1268
01:27:42.079 --> 01:27:46.960
call back and with the same issue
and expect a different, different outcome.

1269
01:27:47.119 --> 01:27:49.439
Yeah, I get it, just
like that stupid guy with cor. I

1270
01:27:49.479 --> 01:27:53.279
can't wait to see how time handles
that. I wonder if I wonder if

1271
01:27:53.319 --> 01:27:56.840
Martine will actually set a meeting with
Core and go down there and get the

1272
01:27:57.039 --> 01:28:00.760
entire system change for every customer.
That would be remarkable. I will bow

1273
01:28:01.399 --> 01:28:03.640
for the rest of my life to
him if he can pull that off.

1274
01:28:03.880 --> 01:28:06.479
I do want to say one other
thing, Paul the waterman the best for

1275
01:28:06.600 --> 01:28:11.000
less Susanne. I want to ask
you something. We got a water softener,

1276
01:28:11.239 --> 01:28:13.520
you know me. I always saw
it. It was hollng Kong fuy.

1277
01:28:14.479 --> 01:28:16.119
How many years should I fight you
on one? A couple of years

1278
01:28:16.239 --> 01:28:18.239
now, I'm like, why the
hell? And Mark, what do you

1279
01:28:18.319 --> 01:28:21.880
think about water systems? I don't
have one. I just I used tap.

1280
01:28:23.159 --> 01:28:26.399
I was you baby, and I'm
on well and we're up in evergreen

1281
01:28:26.479 --> 01:28:30.119
Side. Don't know it's got good
water. I couldn't be talked into it.

1282
01:28:30.239 --> 01:28:32.279
We go to a hotel about I
don't even remember it less a year

1283
01:28:32.279 --> 01:28:36.239
ago, a year ago, and
all I hear is go ahead, Susanna

1284
01:28:36.239 --> 01:28:41.079
time. They had the softest water
ever, and I loved it for my

1285
01:28:41.279 --> 01:28:45.119
hair and my sky. All I
heard about was my perfect hair days for

1286
01:28:45.159 --> 01:28:47.520
a week straight wherever we were.
Because this hotel had a softener, I

1287
01:28:47.640 --> 01:28:50.680
couldn't believe it. So I always
feel like I don't get the soap off

1288
01:28:50.720 --> 01:28:54.880
my body. Then that's how I
felt at the hotel. It almost is

1289
01:28:55.000 --> 01:28:58.800
like a slide. I gotta like
scrub it, so after listen, that

1290
01:28:58.960 --> 01:29:01.199
goes away. After I felt just
like you. After about a week,

1291
01:29:01.239 --> 01:29:05.279
I don't feel that anymore, and
I'm not as itchy. Man, I'm

1292
01:29:05.319 --> 01:29:09.479
not as itchy as I was because
of the soft water. She's happy with

1293
01:29:09.640 --> 01:29:13.079
her hair every day. The water
tastes the same, which is important to

1294
01:29:13.159 --> 01:29:15.920
me because I love our well water. Paul the Waterman the only reason I

1295
01:29:16.039 --> 01:29:18.319
ended up doing it, and he'll
give this deal to anybody. It was

1296
01:29:18.359 --> 01:29:23.119
twenty five hundred bucks. Other people
that I've had out you know they wanted

1297
01:29:23.159 --> 01:29:26.680
five six grand. So if you
want the real deal, the best warranties

1298
01:29:26.880 --> 01:29:30.439
and perfect hair, you call up
Paul the Waterman. Three oh three eight

1299
01:29:30.520 --> 01:29:36.399
six two fifty five fifty four.
Now let's rock and roll. I appreciate

1300
01:29:36.479 --> 01:29:40.159
you hanging so long. Karen.
By the way, two lines open three

1301
01:29:40.279 --> 01:29:44.239
oh three seven one three eight two
five five Any question comment you have,

1302
01:29:44.680 --> 01:29:53.479
Karen? What's going on with Choice
Home Warranty? Hi? Hey Karen,

1303
01:29:54.800 --> 01:30:00.199
Hi? Hello? Well what aren't
they Let me? Let start the conversation.

1304
01:30:00.399 --> 01:30:08.119
What aren't they covering? Well,
it's kind of a really odd thing.

1305
01:30:08.239 --> 01:30:11.880
I've had Choice for a number of
years. They've done great up until

1306
01:30:12.279 --> 01:30:17.560
this last year, and I just
want other people to be aware of how

1307
01:30:17.680 --> 01:30:25.720
devious and lying this company is.
So what happened was after Thanksgiving, my

1308
01:30:25.920 --> 01:30:31.359
refrigerator freezer decided not to freeze,
got it, And so I started the

1309
01:30:31.479 --> 01:30:39.199
process calling Choice, and over time
what I discovered was that Choice now has

1310
01:30:39.359 --> 01:30:45.800
subcontracted instead of having people on call
here in Colorado. Sure, they go

1311
01:30:45.960 --> 01:30:53.239
ahead and they have subcontracted under Karen. First of all, I just I

1312
01:30:53.359 --> 01:30:56.279
need to say this. I don't
think that matters because Choice. I don't

1313
01:30:56.279 --> 01:30:59.880
think they've ever had their own technicians. I understand they might have used to

1314
01:31:00.199 --> 01:31:02.760
use certain people, now they use
other people. But all I care about

1315
01:31:02.880 --> 01:31:06.439
is really the coverage. Do you
have coverage for what broke? And why

1316
01:31:06.520 --> 01:31:12.920
aren't they covering it. If that's
the issue, well that wasn't the issue

1317
01:31:13.239 --> 01:31:16.960
so much. Is because the first
guy they sent out, he replaced the

1318
01:31:17.039 --> 01:31:23.239
icemaker, which had nothing to do
with the freezer, because the icemaker was

1319
01:31:23.319 --> 01:31:27.119
in the refrigerated well. It was
a French door, so it was in

1320
01:31:27.239 --> 01:31:30.560
the top part, but there was
a drawer and so that was what was

1321
01:31:30.640 --> 01:31:35.279
in't freezing. But the reason I
need to tell you this is because it

1322
01:31:35.399 --> 01:31:42.720
gets very convoluted. So A and
E then calls Sears Home Repair and they're

1323
01:31:42.800 --> 01:31:45.039
the ones who kept coming out.
God I don't I didn't even know they

1324
01:31:45.079 --> 01:31:51.159
were still around, just the repair
repair, and I guess maybe some of

1325
01:31:51.199 --> 01:31:56.319
their outlets. But the reason I
need to tell you this is because if

1326
01:31:56.399 --> 01:32:00.039
they had had their own people that
they called, I wouldn't have been going

1327
01:32:00.159 --> 01:32:04.119
five to ten days out. But
Karen, all I've heard, all I've

1328
01:32:04.199 --> 01:32:09.119
heard so far is your freezer wasn't
working. Someone came out and fixed the

1329
01:32:09.279 --> 01:32:13.239
ice maker, and I assumed the
ice maker's working fine, and they didn't

1330
01:32:13.279 --> 01:32:15.199
charge you on it. But you
still have a problem with the freezer not

1331
01:32:15.319 --> 01:32:19.479
freezing. Well, no, you
have to pay. No matter who comes

1332
01:32:19.520 --> 01:32:24.640
out, you have to pay are. Everybody has a premium they pay when

1333
01:32:24.680 --> 01:32:28.399
they come out. Okay, here
it was called and mine's forty five dollars,

1334
01:32:28.439 --> 01:32:32.159
which is very reasonable. Okay,
but then so now I'm going calling

1335
01:32:32.239 --> 01:32:35.640
them again. I tell you it's
not working. So now they tell it,

1336
01:32:35.760 --> 01:32:41.199
tell me five days out. So
they end up saying sending back fears,

1337
01:32:41.399 --> 01:32:45.119
and they go, let's look at
your compressor. Oh, compressor,

1338
01:32:45.199 --> 01:32:46.960
it has a lot of dust bunnies. I looked at it and I thought,

1339
01:32:47.079 --> 01:32:50.319
no, it doesn't have a lot
of dust bunnies. But he insisted.

1340
01:32:50.800 --> 01:32:55.760
Then he leaves. Then it starts, it starts freezing. Right.

1341
01:32:55.800 --> 01:32:58.199
Hold on, Karen, Karen,
hold on, I promise I'll come back

1342
01:32:58.199 --> 01:33:00.039
to you. I got to take
this break time already six minutes late.

1343
01:33:00.359 --> 01:33:03.479
So everybody holds tight. Hopefully we
get to the bottom of Karen's story.

1344
01:33:03.920 --> 01:33:06.439
Karen, Really, what I want
you to focus on is where are we

1345
01:33:06.640 --> 01:33:11.079
right now? Are they going to
fix a compressor, whether you think you

1346
01:33:11.199 --> 01:33:14.199
need a compressor or not. I
don't even know why that matters. If

1347
01:33:14.239 --> 01:33:16.319
it's only going to cost forty five
bucks for a new compressor, I don't

1348
01:33:16.359 --> 01:33:19.680
know what the issue is. But
let's figure it all out. Right after

1349
01:33:19.800 --> 01:33:29.760
this, go with a sure thing
Denver's Best roofer Excel Roofing dot com.

1350
01:33:29.920 --> 01:33:36.000
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content than time for an insurance checkup free

1351
01:33:36.159 --> 01:33:42.239
no obligation comparison call Compass Insurance.
Pay too much your coverage at dozens of

1352
01:33:42.319 --> 01:33:45.880
insurance companies find out now three oh
three, seven to seven to one help.

1353
01:33:45.079 --> 01:33:48.600
You'll think you're his only customer when
you choose Frank durand the real estate

1354
01:33:48.680 --> 01:33:54.119
Man dot com to list your home
with Remax Alliance three oh three nine two

1355
01:33:54.199 --> 01:34:00.079
zero sixteen twenty two. All right, folks, three three seven one three

1356
01:34:00.279 --> 01:34:03.640
eight two five five. I'm trying
to get to the bottom of Karen's issue.

1357
01:34:03.680 --> 01:34:05.920
Karen, I'm going to bring you
back up. I understand you have

1358
01:34:06.079 --> 01:34:11.319
a choice home warranty, and I
understand they changed something recently. You're not

1359
01:34:11.399 --> 01:34:14.680
getting the same kind of service you
used to and they started using sears,

1360
01:34:15.119 --> 01:34:18.399
which talk about dinosaurs. I mean, there was a period of time,

1361
01:34:18.520 --> 01:34:23.840
Suzanne. You remember where we would
get a sear's complaint when it came to

1362
01:34:23.960 --> 01:34:28.319
appliance repair, like weally. Yeah, that was some time ago. It's

1363
01:34:28.359 --> 01:34:31.079
been a while, but I thought
they literally went away but this lady's saying

1364
01:34:31.199 --> 01:34:35.000
Choice Home Warranty uses them. So, Karen, I understand they came out

1365
01:34:35.359 --> 01:34:39.800
you had a problem with the freezer. They fixed the ice maker, which

1366
01:34:40.159 --> 01:34:43.439
whether it needed fixing or not,
I don't care about. But where does

1367
01:34:43.520 --> 01:34:47.920
it stand now? Is it actually
freezing as of today? I still don't

1368
01:34:47.960 --> 01:34:53.199
have a refrigerator. You still don't. And what is Choice Home Warranty saying

1369
01:34:53.359 --> 01:34:57.800
right now? You called the customer
service and they hang up on you.

1370
01:34:58.399 --> 01:35:02.079
Well, why would they do that? Because they don't want to tell you

1371
01:35:03.039 --> 01:35:06.439
what they're doing. Because I ask
if I can talk to the escalation team

1372
01:35:06.960 --> 01:35:13.720
and they hang up. Yeah,
I don't so many times. Here's what

1373
01:35:13.800 --> 01:35:16.520
I think will help you. Okay, I really do think this will help

1374
01:35:16.560 --> 01:35:18.680
you, and I'm hoping we can
get to the bottom of this and get

1375
01:35:18.720 --> 01:35:23.119
your fridge working. I'm going to
have one of our deputies have a three

1376
01:35:23.199 --> 01:35:29.039
way conversation with you and Choice Home
Warranty and themselves, and I'm going to

1377
01:35:29.079 --> 01:35:31.439
give it to Deputy Chopper. He's
good at this kind of stuff. So

1378
01:35:31.640 --> 01:35:35.079
after the show or on his time
in the next day or so, he's

1379
01:35:35.119 --> 01:35:39.319
going to call you up. Kelly, You'll get all your information and you

1380
01:35:39.399 --> 01:35:43.159
guys are going to do a three
way with choice home warranties. Boy,

1381
01:35:43.239 --> 01:35:46.159
that sounds funny, doesn't it.
Now? Well, I just yeah,

1382
01:35:46.199 --> 01:35:49.560
I'm not even going to say what
I pictured, but go ahead. You've

1383
01:35:49.560 --> 01:35:55.199
got to remember they don't they really
don't speak English very well. Okay,

1384
01:35:55.359 --> 01:36:00.880
Karen, listen to this. Let's
just see how either, as Chopper says,

1385
01:36:00.000 --> 01:36:05.520
doc now, but Karen, let's
let's try that. There's no harm

1386
01:36:05.560 --> 01:36:10.720
in trying it, right. No, but I don't think anybody should be

1387
01:36:10.800 --> 01:36:15.239
without a refrigerator for three yet night, Karen, we join in on that.

1388
01:36:15.479 --> 01:36:17.359
I agree with you one hundred percent. So Chopper, get on that

1389
01:36:17.479 --> 01:36:20.399
mic real quick. When do you
think you'll be able to Karen? I

1390
01:36:20.520 --> 01:36:25.880
assume you can pretty much do it
whenever Chopper calls. It'll be some time

1391
01:36:25.960 --> 01:36:29.439
after the show, so sometime today
after the show, and then let's do

1392
01:36:29.520 --> 01:36:33.239
an update tomorrow and see what we
get figured out. Sometimes what happens is

1393
01:36:33.359 --> 01:36:38.680
you're so frustrated or any consumer,
you're so sick of dealing with the same

1394
01:36:38.880 --> 01:36:44.439
thing over and over and you're not
getting anywhere. You can't communicate properly,

1395
01:36:44.520 --> 01:36:48.000
and it's not your fault. Because
you probably talk to someone different almost every

1396
01:36:48.079 --> 01:36:50.840
time you call. Right, Oh, of course, of course I do.

1397
01:36:51.079 --> 01:36:56.159
So let's take a fresh stab at
it, and let's put let's put

1398
01:36:56.359 --> 01:36:59.640
Chopper to the to the test.
Let's do it. I want to see

1399
01:36:59.640 --> 01:37:01.239
if you can handle this, Chopper. I want to see if you can

1400
01:37:01.319 --> 01:37:05.560
join the big boys club like Doc
here. Well, you gave me Rudolph,

1401
01:37:05.640 --> 01:37:10.119
so I think I'm well trained.
God man, if you could deal.

1402
01:37:10.239 --> 01:37:12.359
How long were you on the phone, and if you listen to the

1403
01:37:12.399 --> 01:37:15.880
first hour, if you go to
YouTube dot com type in Troubleshooter Network or

1404
01:37:15.960 --> 01:37:19.960
the podcast, this guy was tough. How long did you literally talk to

1405
01:37:20.079 --> 01:37:24.920
him? I kind of kept on
cutting him off. It was about thirty

1406
01:37:24.960 --> 01:37:29.439
five minutes. Thirty five minutes,
And I bet all you understood after thirty

1407
01:37:29.479 --> 01:37:32.039
five minutes is two things. One
he didn't want to give the deposit,

1408
01:37:32.560 --> 01:37:35.760
and two he didn't want to give
the deposit. That's correct. And it

1409
01:37:35.840 --> 01:37:40.399
took thirty five minutes to let you
know that. Basically, Yes, I

1410
01:37:40.560 --> 01:37:43.119
don't even know what to say about
it. Now. I do have to

1411
01:37:43.159 --> 01:37:45.479
take another break, Edward. I'm
going to come back. We're going to

1412
01:37:45.560 --> 01:37:49.399
talk about raidon. We have some
lines open for the first time during the

1413
01:37:49.479 --> 01:37:55.680
show three oh three seven one three
A two five five three zero three Martino,

1414
01:37:55.840 --> 01:37:58.319
As I say it, I'll say
it again. That line works on

1415
01:37:58.479 --> 01:38:00.479
and off the air. Mark Schamansky, real quick, I know you got

1416
01:38:00.600 --> 01:38:03.520
to split right. Yes, it
was great having you in, Matt,

1417
01:38:03.640 --> 01:38:08.079
Thanks having and I'm glay. I
kind of like that. I like that.

1418
01:38:08.600 --> 01:38:11.760
What do you call it a curveball
or a knuckle ball getting thrown as

1419
01:38:11.800 --> 01:38:14.439
it's good to go through that.
I think it was good and I think

1420
01:38:14.479 --> 01:38:17.720
it taught a lot of listeners something. When that guy started complaining about having

1421
01:38:17.880 --> 01:38:25.920
to tighten his handles on his faucet
after two years and he blames that on

1422
01:38:26.039 --> 01:38:30.600
you from a job dating back to
twenty twenty twenty twenty one, I think

1423
01:38:30.680 --> 01:38:33.960
everybody was like, my god,
this must be the most unreasonable, hard

1424
01:38:34.039 --> 01:38:38.920
to please person ever. Yeah,
but you handled it like a champ.

1425
01:38:38.960 --> 01:38:41.560
I love it. Man. We
run into those unfortunately. So listen,

1426
01:38:41.680 --> 01:38:45.000
folks, if you want that free
estimate on anything, basically at your house

1427
01:38:45.359 --> 01:38:50.039
and commercial landlords out there, you
want that tenant finished guy. Maybe you've

1428
01:38:50.159 --> 01:38:54.159
used the same guy, maybe his
price has been going up and up.

1429
01:38:54.520 --> 01:38:58.960
Have Mark, come out create that
relationship. He can do tenant finishing and

1430
01:38:59.079 --> 01:39:02.319
retail office space anything. I don't
care if it's a mall. Three oh

1431
01:39:02.399 --> 01:39:08.720
three six seven nine eighty five oh
nine Genesis Total Exteriors. He's also going

1432
01:39:08.800 --> 01:39:13.119
to bring the wisdom of Matt with
Paragon if he needs to get Paragon involved

1433
01:39:13.159 --> 01:39:16.119
with the insurance company. Three oh
three six seven nine eighty five oh nine.

1434
01:39:16.359 --> 01:39:26.279
Edward, You're next on the Troubleshooter
Network. Go with a sure thing

1435
01:39:26.439 --> 01:39:30.840
Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're

1436
01:39:30.880 --> 01:39:39.920
contenth time for an insurance checkup free
no obligation comparison call Compass Insurance paying too

1437
01:39:40.000 --> 01:39:44.279
much your coverage at dozens of insurance
companies find out now three oh three seven

1438
01:39:44.279 --> 01:39:46.800
to seven to one help. You'll
think you're his only customer when you choose

1439
01:39:46.840 --> 01:39:51.239
Frank durand the real estate Man dot
com to list your home with Remax Alliance

1440
01:39:51.520 --> 01:40:10.359
three oh three nine two zero sixteen
twenty two ripped off as we can.

1441
01:40:11.239 --> 01:40:17.720
Shooter's gonna help, come Dix.
He is the Troubleshooter Show. No Tom

1442
01:40:17.800 --> 01:40:20.680
Martinez, Welcome my friends to the
show. The only show of that's kind.

1443
01:40:20.720 --> 01:40:24.880
We're here to solve problems, answer
questions, take complaints. We want

1444
01:40:24.920 --> 01:40:27.439
to make your life better. If
you've been ripped off or have a question,

1445
01:40:27.600 --> 01:40:30.920
it's good if you call before you
get ripped off. Oh man,

1446
01:40:30.000 --> 01:40:33.359
I just thought of something. My
dad. Listen to this. My dad

1447
01:40:33.520 --> 01:40:36.600
was out here a month ago,
turning eighty. We had a big birthday

1448
01:40:36.680 --> 01:40:40.560
party for him, had a great
time there. But listen, they got

1449
01:40:40.640 --> 01:40:44.079
back in town while they were here, Suzanne, tell people what happened.

1450
01:40:44.960 --> 01:40:47.039
Oh about their dog? Yeah,
yeah, that was so sad. Their

1451
01:40:47.119 --> 01:40:50.920
dog died while they were visiting us. Yes, it was like it not

1452
01:40:51.000 --> 01:40:54.600
a house sitter, but a dog
center. I had some sort of heart

1453
01:40:54.680 --> 01:40:58.520
failure or something. Congestive heart failure
is the best they can get. And

1454
01:40:58.640 --> 01:41:00.800
it was just devastating to my mom
and dad. So they got back and

1455
01:41:00.960 --> 01:41:06.239
they decided they were going to get
a dog, and they almost got taken.

1456
01:41:06.479 --> 01:41:11.720
I got a text from my dad, and he's pretty savvy for eighty.

1457
01:41:11.800 --> 01:41:15.760
I got a text from him and
basically they found someone online that had,

1458
01:41:15.840 --> 01:41:19.439
of course, the kind of dog
they want, for only eight hundred

1459
01:41:19.479 --> 01:41:25.960
bucks in every other what is it? A terrier? Yorky, So every

1460
01:41:26.039 --> 01:41:30.960
other one is selling for twenty five
hundred. So then he contacts them by

1461
01:41:30.239 --> 01:41:33.640
However, it wasn't by phone call, maybe by text. And the guy

1462
01:41:33.720 --> 01:41:38.319
says, well, I can't take
credit cards and you can't see the dog,

1463
01:41:38.760 --> 01:41:40.960
but if you want me to hold
it for you, I need a

1464
01:41:41.000 --> 01:41:45.279
three hundred dollars deposit and I need
it in the form of an Amazon gift

1465
01:41:45.359 --> 01:41:48.760
card. Now, Deputy Doc,
we talk about this all the time.

1466
01:41:49.520 --> 01:41:55.560
If anybody ever asked you to get
a gift card under any circumstance, ever,

1467
01:41:55.680 --> 01:41:59.000
what do you do. You tell
him it's a scam, it's it,

1468
01:41:59.199 --> 01:42:01.279
and then you hang up. My
dad, absolutely, they talked to

1469
01:42:01.359 --> 01:42:05.159
my dad. Remember my dad used
to work just like you do. He

1470
01:42:05.399 --> 01:42:11.439
literally worked at fraud fighters I do
like you do now when he lived out

1471
01:42:11.479 --> 01:42:13.800
here, So I mean he did
what you did. He warned people of

1472
01:42:13.880 --> 01:42:18.359
this, so they talked him into
going onto Amazon. He goes to purchase

1473
01:42:18.439 --> 01:42:23.399
it. Somehow, when you do
an Amazon gift card, you got to

1474
01:42:23.439 --> 01:42:27.680
put in an email of who the
gift cards going to. This guy must

1475
01:42:27.760 --> 01:42:32.439
have already been flagged as a scammer
by Amazon, so they locked his account

1476
01:42:32.600 --> 01:42:36.680
and no one could get into his
Amazon account. If it wasn't for Amazon,

1477
01:42:36.840 --> 01:42:41.199
my old man would have been three
hundred bucks out of pocket. And

1478
01:42:41.239 --> 01:42:45.720
I'm glad to see Amazon as some
safety. Saved your parents some money three

1479
01:42:45.840 --> 01:42:50.680
hundred bucks and it saved him a
devastating There is no dog, So people

1480
01:42:50.880 --> 01:42:55.079
be very careful on this. It
doesn't matter who you are. I'm going

1481
01:42:55.159 --> 01:42:57.840
to say it again, just like
Doc said it, no matter what.

1482
01:42:58.000 --> 01:43:00.479
If anybody wants you to get a
gift card and tell your parents this.

1483
01:43:00.680 --> 01:43:04.760
If your parents are still with us, just please tell your kids this.

1484
01:43:05.239 --> 01:43:10.079
Do you realize people in their twenties
are more likely to get ripped off?

1485
01:43:10.319 --> 01:43:13.640
And these people grew up with cell
phones, they grew up with Amazon,

1486
01:43:13.880 --> 01:43:17.880
but they're more likely to get ripped
off than old people. Cards off for

1487
01:43:18.039 --> 01:43:23.079
gifts. What I got this morning
from Amazon? Oh? Yes, telling

1488
01:43:23.159 --> 01:43:27.399
me I purchased a MacBook Pro and
I don't know. So here's how it

1489
01:43:27.479 --> 01:43:30.279
went. She literally got it.
We're in the car driving to the studio.

1490
01:43:30.479 --> 01:43:32.960
She puts it on speakerphone and it
goes, Hey, your Amazon account

1491
01:43:33.159 --> 01:43:39.720
was just charged two thousand, four
hundred dollars for a MacBook. Please call

1492
01:43:39.840 --> 01:43:42.600
us if this isn't right, and
then they leave a phone number. So

1493
01:43:42.760 --> 01:43:45.720
of course it's phony baloney. But
don't fall for any of this stuff.

1494
01:43:45.760 --> 01:43:47.880
Folks that to me, I don't
even have an Amazon account. Yeah.

1495
01:43:47.920 --> 01:43:51.119
I know, that's the funny part. They just randomly. Wont they do

1496
01:43:51.239 --> 01:43:56.720
it to excel people too. They'll
think they'll say they're going to cut off

1497
01:43:56.760 --> 01:44:00.319
your electricity. Oh absolutely, but
people that have different and energy companies will

1498
01:44:00.359 --> 01:44:04.039
actually get it. They're just totally
phishing. They're all phishing schemes. All

1499
01:44:04.119 --> 01:44:08.920
right, we do have some lines
open three zero three seven one three eight

1500
01:44:08.960 --> 01:44:12.720
two five five. Hey John Fuller, I wanted you up for this hour.

1501
01:44:12.800 --> 01:44:15.640
First of all, John, how
are you doing. My favorite attorney

1502
01:44:15.680 --> 01:44:18.640
out there, marvelous, Mark marvelous. Thanks for having me. I love

1503
01:44:18.720 --> 01:44:21.039
having you on. So I want
you to chime in, not just on

1504
01:44:21.199 --> 01:44:25.760
personal injury. We know you're the
personal injury guru, and we'll talk some

1505
01:44:25.920 --> 01:44:30.760
about that, but basically on anything
you can add some expertise. I love

1506
01:44:30.800 --> 01:44:32.279
when John's on with me. Go
ahead, Susanna. I was just gonna

1507
01:44:32.279 --> 01:44:35.600
say, we should warn people all
about the bad lady scamming people down in

1508
01:44:35.720 --> 01:44:40.279
Castle. Oh my god, it's
the thing down, John, you are

1509
01:44:40.359 --> 01:44:45.079
gonna love this. Let me go
to let me go to Edward on this.

1510
01:44:45.239 --> 01:44:48.720
But there is a scam in Castle
Rock that this one lady has been

1511
01:44:48.840 --> 01:44:54.159
doing for years and one of our
best friends, and this guy, Dave's

1512
01:44:54.199 --> 01:44:58.000
fifty something, this guy fell for
it. When you hear this scam,

1513
01:44:58.479 --> 01:45:01.600
and there's people out there right she
is a total pro. And there's people

1514
01:45:01.680 --> 01:45:05.640
out there right now that know exactly
what I'm talking about. If you live

1515
01:45:05.680 --> 01:45:09.680
in Castle Rock, you know about
her, and if you don't, after

1516
01:45:09.800 --> 01:45:13.039
the next break, you're going to
want to hear about it because it is

1517
01:45:13.880 --> 01:45:18.399
arguably the best scam I have ever
heard of, and it works almost every

1518
01:45:18.479 --> 01:45:21.680
time. But meantime, Edward,
what is going on with you? Three

1519
01:45:21.760 --> 01:45:24.920
oh three, seven, one,
three eight, two, five to five.

1520
01:45:26.039 --> 01:45:29.000
Hey, I's gone. I'm hoping
Mark Shamanski would stay around. But

1521
01:45:29.239 --> 01:45:32.640
anyway, I took two short term
rate on testings from my house, okay,

1522
01:45:32.880 --> 01:45:36.239
and the readings, the readings for
four point one and five point four

1523
01:45:38.239 --> 01:45:44.199
and anything about four. I'm supposed
to get some mitigation done. So question

1524
01:45:45.079 --> 01:45:47.399
is that my next step or is
there something else I should do? No,

1525
01:45:47.560 --> 01:45:49.840
that's it. You should get the
mitigation done. Now, I don't

1526
01:45:49.840 --> 01:45:54.079
want you to panic on it,
and I don't think Mark does that.

1527
01:45:54.319 --> 01:45:58.439
That's kind of a very small job. There's companies out there that do the

1528
01:45:58.560 --> 01:46:01.640
rate on mitigation, and you realize
what it is. It's pretty much a

1529
01:46:01.840 --> 01:46:06.720
fan, Yeah that blows outside.
We used to have a company, pre

1530
01:46:06.920 --> 01:46:13.039
Covid basically killing them that would do
the mitigation for I think it was four

1531
01:46:13.159 --> 01:46:17.680
hundred or five hundred dollars. Yeah, I got a sub floor and luckily

1532
01:46:17.800 --> 01:46:20.960
I have the plastics so they don't
need to put the plastic down, So

1533
01:46:21.079 --> 01:46:26.640
the fan is basically a thousand on
upper so to do that. So,

1534
01:46:27.560 --> 01:46:30.000
yeah, I was just wondering.
Yeah, I was just wondering, just

1535
01:46:30.079 --> 01:46:32.439
based on the two short term meetings
I have, should I immediately jump to

1536
01:46:32.520 --> 01:46:38.279
mitigation? I would. It's cheap
enough, I would. And then when

1537
01:46:38.319 --> 01:46:40.600
you go to sell the house,
if you ever do sell it, that's

1538
01:46:40.640 --> 01:46:45.000
all done because they're going to set
up a rate on test instantly. I

1539
01:46:45.079 --> 01:46:47.840
mean that happens dock right. Oh
do you think Rock would know somebody?

1540
01:46:48.439 --> 01:46:53.119
Oh that's a good idea, you
know what, I guarant Rock might actually

1541
01:46:53.239 --> 01:46:55.840
do it. Hey, can we
get Rock on real quick? Kelly,

1542
01:46:56.479 --> 01:46:59.439
see if you can get rock on. Hold on. I totally forgot about

1543
01:46:59.479 --> 01:47:01.560
that. If not, we'll figure
it out. But hold on, hold

1544
01:47:01.600 --> 01:47:04.640
on, and I'm going to ask
him about those levels too, something I

1545
01:47:04.760 --> 01:47:10.119
never thought about. You know,
what does Raydon do. I understand,

1546
01:47:10.159 --> 01:47:13.880
if it's supposed to be four or
above, you get mitigation, but you

1547
01:47:13.960 --> 01:47:15.760
know, if it's five, what
does that mean? Does that mean like

1548
01:47:15.880 --> 01:47:19.119
you're going to die? And if
it's forty, what does that mean?

1549
01:47:19.199 --> 01:47:24.079
I would like to ask nic It's
carcinogenic. Yes, that's what it is.

1550
01:47:24.239 --> 01:47:26.439
So you're not going to die right
then and there. You're gonna die

1551
01:47:26.840 --> 01:47:30.079
a very horrible death. And obviously
if you have kids, it's much worse.

1552
01:47:30.239 --> 01:47:32.760
Okay because they're still growing. Dragon, I need you to do something.

1553
01:47:33.399 --> 01:47:36.920
I need you to have a talk
with Michael Brown and tell him.

1554
01:47:38.119 --> 01:47:42.720
And if you go to YouTube dot
com and look at one fourteen pm today,

1555
01:47:43.319 --> 01:47:45.359
you will see what I deal with
every day because Michael Brown, I'm

1556
01:47:45.399 --> 01:47:51.000
almost positive unscrews the microphone to where
when I'm talking into it, it will

1557
01:47:51.159 --> 01:47:55.800
just drop in the middle of the
show. So right now I'm kind of

1558
01:47:55.880 --> 01:47:59.319
killing time because I'm fixing my mind
Varma forre you calling me an old lady

1559
01:47:59.399 --> 01:48:01.520
on bright. You never touched the
microphone either. You just let it sit

1560
01:48:01.560 --> 01:48:05.159
there the whole time, and it
just randomly falls off. It's crazy,

1561
01:48:05.600 --> 01:48:10.720
and I don't appreciate it. I
understand it. First it was a funny

1562
01:48:10.800 --> 01:48:13.960
thing Michael would do. But now
we're past that. Now let's get Rock

1563
01:48:14.039 --> 01:48:16.439
on and we'll check that out.
We're gonna take this break, we're gonna

1564
01:48:16.479 --> 01:48:19.600
come back, and while we're getting
Rock on, I'm going to tell people

1565
01:48:19.680 --> 01:48:24.880
in Castle Rock or anybody that drives
through Castle Rock and possibly would stop in

1566
01:48:25.000 --> 01:48:33.800
Castle Rock, the biggest scam,
the biggest scam going on there. Go

1567
01:48:33.960 --> 01:48:39.319
with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pass

1568
01:48:39.399 --> 01:48:45.680
cent until you're content. Time for
an insurance checkup free, no obligation in

1569
01:48:45.720 --> 01:48:50.560
comparison, call Compass Insurance. Pay
too much your coverage at dozens of insurance

1570
01:48:50.600 --> 01:48:55.279
companies find out now three oh three
seven seven to one help. You'll think

1571
01:48:55.359 --> 01:48:59.159
you're his only customer when you choose
Frank durand the real estate Man dot com

1572
01:48:59.399 --> 01:49:03.039
to list your home with Remax Alliance
three all three nine two zero sixteen twenty

1573
01:49:03.119 --> 01:49:06.960
two. Hey, don't forget.
You go to YouTube. You type in

1574
01:49:08.079 --> 01:49:11.479
Troubleshooter Network. You can watch this
live. We have great conversations. We

1575
01:49:11.560 --> 01:49:15.159
have a lot of fun during the
breaks. Sometimes it's really serious stuff,

1576
01:49:15.199 --> 01:49:17.680
but anyhow, you get to be
part of the show. It's interesting and

1577
01:49:17.760 --> 01:49:20.600
then we try to text back and
forth with you guys if you're on the

1578
01:49:20.680 --> 01:49:25.560
chat portion of it. But you
can also watch our archive shows. Mars

1579
01:49:25.640 --> 01:49:30.039
from yesterday got killed. I'm not
going to say why, but someone was

1580
01:49:30.079 --> 01:49:32.239
a cry baby. I'll leave it
at that. Someone was a crybaby.

1581
01:49:32.319 --> 01:49:35.880
Sorry, was a cry baby.
Somebody was a loud mouth. I either

1582
01:49:36.000 --> 01:49:41.720
had to download the whole thing dragon
and cut out. So YouTube gave me

1583
01:49:41.800 --> 01:49:46.039
two things. I could go cut
out something in multiple spots, or I

1584
01:49:46.119 --> 01:49:48.479
could just delete it. So I
just deleted. I'm not going to sit

1585
01:49:48.560 --> 01:49:53.199
there and freaking go through that.
But anyhow, I got the last word

1586
01:49:53.279 --> 01:49:55.840
on that one, and I'm not
going to talk about that till tomorrow.

1587
01:49:55.880 --> 01:49:58.520
But wait till you hear that update. But it's not quite done yet.

1588
01:49:58.600 --> 01:50:00.680
Now I got to tell you about
this cast wreck deal. Right now,

1589
01:50:00.840 --> 01:50:04.720
Kelly is trying to get a raid
on expert on that's really what I'd like.

1590
01:50:04.840 --> 01:50:09.520
Kelly is literally someone that can talk
about it and talk about the numbers.

1591
01:50:09.640 --> 01:50:12.279
Rock is in the middle of court, so that's not gonna happen.

1592
01:50:12.600 --> 01:50:15.800
Here's the deal, though, This
bag lady, this lady. Have you

1593
01:50:15.840 --> 01:50:18.640
ever seen her on the road jep
mark. She carries around a big car

1594
01:50:18.760 --> 01:50:24.119
to stuff like and she's usually hanging
up like what up by the liquor store?

1595
01:50:24.199 --> 01:50:28.079
Anywhere I've seen her, mostly by
Bubbles, So by Bubbles Liquor.

1596
01:50:28.199 --> 01:50:30.560
We have a good friend Dave.
So Dave was there and this woman comes

1597
01:50:30.640 --> 01:50:33.279
up to you. This is the
craziest scam. Bring John Fuller up,

1598
01:50:33.600 --> 01:50:38.039
So John, this is so nuts, man. This lady has been doing

1599
01:50:38.119 --> 01:50:42.399
the same scam for probably I don't
know, three years, maybe even longer.

1600
01:50:42.800 --> 01:50:45.199
But our friend Dave was sitting there
leaving Bubbles or leaving one of the

1601
01:50:45.279 --> 01:50:49.159
stores around there, and this lady
goes, can you please please give me

1602
01:50:49.239 --> 01:50:51.760
a ride? Where was the ride
going to be to? Oh what?

1603
01:50:53.079 --> 01:50:56.000
To her hotel? Yeah? Something? Can you give me a ride to

1604
01:50:56.119 --> 01:50:58.800
the hotel? So Dave, being
the good guy he is, goes,

1605
01:50:58.920 --> 01:51:01.359
okay, So she's pretty old lady. I mean, she looks old so

1606
01:51:01.560 --> 01:51:04.359
I don't know how old she actually
is, but I mean she's no Spring

1607
01:51:04.479 --> 01:51:11.439
Chicken buy Annie Stretch. So he
gets her in the car and she says,

1608
01:51:11.520 --> 01:51:13.960
I need to go over to here, and then she goes, by

1609
01:51:14.039 --> 01:51:16.720
the way, do you have twenty
dollars? I could really use twenty dollars.

1610
01:51:16.760 --> 01:51:20.000
I'm not going to be able to
pay my night at the hotel or

1611
01:51:20.039 --> 01:51:24.239
whatever it was something. So Dave's
like, oh my god, I just

1612
01:51:24.319 --> 01:51:27.520
got scammed. So he hands her
the twenty dollars. Now you would think

1613
01:51:27.600 --> 01:51:30.720
it stops there, John, but
it doesn't. The next move this lady

1614
01:51:30.840 --> 01:51:35.399
does makes her, in my opinion, probably the best con artist I ever

1615
01:51:35.520 --> 01:51:40.600
had. Remember it's an old lady, and Dave loaded up all kinds of

1616
01:51:40.720 --> 01:51:45.840
stuff like her suitcases or Duffel bags, whatever is in a shopping cart if

1617
01:51:45.880 --> 01:51:49.199
you will, into his truck.
She flat out tells him, flat out

1618
01:51:49.279 --> 01:51:53.119
tells him at this point, I'm
not going to get out of your car

1619
01:51:53.600 --> 01:51:58.680
unless you give me one hundred bucks. Now, Dave, at this point,

1620
01:51:58.800 --> 01:52:02.520
all of us have two options.
Are you going to physically remove an

1621
01:52:02.680 --> 01:52:05.880
old lady from your car? I
mean, would you do that in a

1622
01:52:05.960 --> 01:52:11.760
million years? Most people wouldn't.
So what's your other option. I guess

1623
01:52:11.800 --> 01:52:16.000
you drive. I would do,
Doc. We're going to go back to

1624
01:52:16.119 --> 01:52:18.640
that in a minute, and I
was going to ask John what he would

1625
01:52:18.680 --> 01:52:23.319
do. But the other option is
you go to the ATM. That's what

1626
01:52:23.840 --> 01:52:27.680
Dave just wanted this lady out of
the car. She flat out wouldn't go.

1627
01:52:28.159 --> 01:52:30.640
And it's not like she yells or
screams or cries. She is very

1628
01:52:31.319 --> 01:52:35.199
straight up with you. I am
not leaving this car without one hundred bucks.

1629
01:52:35.439 --> 01:52:39.920
So he drove over and got a
hundred bucks out of the ATM and

1630
01:52:40.000 --> 01:52:42.920
gave it to her. Now,
if it happened to me, I would

1631
01:52:42.960 --> 01:52:45.880
do exactly what Doc just said,
although I'm not so sure I would have

1632
01:52:46.039 --> 01:52:49.520
thought about it at the time.
In the moment, you're like, oh

1633
01:52:49.600 --> 01:52:51.760
my gosh. Yeah, in the
moment, John, what would you do

1634
01:52:51.880 --> 01:52:56.239
if that actually happened. You're a
nice guy. I could see you giving

1635
01:52:56.279 --> 01:52:59.640
a ride to an old lady that
needed to get back to her hotel and

1636
01:52:59.760 --> 01:53:03.680
was out of breath. What would
you do, Mark, I don't know.

1637
01:53:03.880 --> 01:53:06.760
I don't carry an ATM card with
me number one, so that would

1638
01:53:06.760 --> 01:53:11.520
be an impossibility. I'd probably go
to that hotel and park and be like,

1639
01:53:11.600 --> 01:53:15.800
well, we're here all night because
I'm not leaving, and you know,

1640
01:53:15.159 --> 01:53:18.479
I don't know. It probably involved
the police. You know, it

1641
01:53:18.680 --> 01:53:23.520
just would never happen with me.
Period. It is the craziest shakedown.

1642
01:53:23.600 --> 01:53:26.720
In fact, I would guess if
I asked people that had been taken by

1643
01:53:26.760 --> 01:53:30.720
her or know of someone taken by
her to call in, I bet you

1644
01:53:30.840 --> 01:53:34.039
we'll have someone call. That is
how everybody where were we and they all

1645
01:53:34.119 --> 01:53:38.520
knew her. At the one oh
Fibruary. We were at the one oh

1646
01:53:38.600 --> 01:53:41.640
Fibrewery, John and we're just sitting
there and I don't even know how it

1647
01:53:41.760 --> 01:53:45.520
came up. Someone at a different
table was talking how they just got taken

1648
01:53:45.600 --> 01:53:47.239
by this old lady. Well,
here's the thing, Mark, it came

1649
01:53:47.319 --> 01:53:51.760
up because so I'm on that Facebook
page. It's really helpful for people that

1650
01:53:51.840 --> 01:53:56.079
live in Castle Rock. It's called
Castle Rock Talk. Well, somebody had

1651
01:53:56.119 --> 01:53:59.680
put her picture up and put beware, don't give her any money or a

1652
01:53:59.760 --> 01:54:01.479
ride because she'd work it out of
your car. Buff Uh buh, buh

1653
01:54:01.520 --> 01:54:06.159
buh. But in the chatter in
the comments of this Postmarcus says this woman's

1654
01:54:06.199 --> 01:54:10.239
not homeless. She lives like in
Highlands Ranch or somewhere and comes down to

1655
01:54:10.319 --> 01:54:14.039
Castle Rock and pulls this stuff.
Now, but a Castle Rock Talk is

1656
01:54:14.079 --> 01:54:15.960
the page and you can find her
picture, so you know what she looks

1657
01:54:16.119 --> 01:54:20.359
like. I wanted, I really
wanted to get into that aspect of this,

1658
01:54:20.680 --> 01:54:26.399
So chime in, everybody. We've
all heard these stories, and this

1659
01:54:26.560 --> 01:54:30.119
goes back to scams. We've all
heard the stories of the guy holding the

1660
01:54:30.199 --> 01:54:33.960
sign out on the street and he's
you know, making you know, four

1661
01:54:34.000 --> 01:54:39.159
or five hundred bucks in these donations, you know, because he's down on

1662
01:54:39.279 --> 01:54:42.800
his luck. You guys know what
I'm talking about. In Philadelphia. When

1663
01:54:42.840 --> 01:54:45.520
I lived in South Jersey, they'd
come up and, you know, try

1664
01:54:45.560 --> 01:54:48.079
to clean your windshield and claim you
them five bucks or whatever. But what

1665
01:54:48.439 --> 01:54:54.159
I'm saying is we've all heard the
stories of these people and then they go

1666
01:54:54.279 --> 01:54:57.520
around the corner, hop in their
BMW and go back to the suburbs.

1667
01:54:57.840 --> 01:55:00.279
Do you really think that? Do
you really think people do that? John?

1668
01:55:00.319 --> 01:55:03.880
Do you think there's people out there
that panhandle for a living and make

1669
01:55:04.000 --> 01:55:10.079
really good money? Absolutely? God, I just I find it so crazy.

1670
01:55:10.720 --> 01:55:15.079
Absolutely, And that's why I can
pretty confidently say that that lady would

1671
01:55:15.239 --> 01:55:18.319
never end up in my car.
I'm so so jaded by people that are

1672
01:55:18.319 --> 01:55:24.760
scamming the system and have some ulterior
motive. There's no way any lady period

1673
01:55:24.840 --> 01:55:29.520
would be getting in my car with
a bunch of bags and no, I

1674
01:55:29.560 --> 01:55:32.079
would pay for a cab, maybe
an uber or something like that. I

1675
01:55:32.159 --> 01:55:35.119
mean, there's a million different ways
you could. You could be nice and

1676
01:55:35.239 --> 01:55:40.920
help this person. Before you know, this person would end up in my

1677
01:55:41.079 --> 01:55:45.239
vehicle. Maybe we'd be on the
way to Cheyenne. You know the Castle

1678
01:55:45.359 --> 01:55:48.760
Rock Talk page, it posts her
pictures, yeah, with her little car,

1679
01:55:49.039 --> 01:55:53.880
and you could see the victims.
Let's do this over this next break.

1680
01:55:54.000 --> 01:55:56.880
I want you to put that up
on her feed. I want everybody

1681
01:55:56.960 --> 01:55:59.479
to see what she looks like,
so you guys don't get you. You

1682
01:55:59.520 --> 01:56:01.640
can see if victims as well.
Oh my god, is that who put

1683
01:56:01.680 --> 01:56:04.760
it up? One of her victims? It's just the community page. I

1684
01:56:04.760 --> 01:56:09.279
don't know who puts it on.
It's absolutely crazy to think this lady does

1685
01:56:09.319 --> 01:56:12.600
it, absolutely dragging. What would
you do if she's in your car?

1686
01:56:13.039 --> 01:56:15.119
I don't let her in my car. Ah man, See that's the problem.

1687
01:56:15.199 --> 01:56:18.520
Though she's so good at her craft, she's gonna get into your car

1688
01:56:19.359 --> 01:56:23.399
if she acted like her. How
about if she said, oh, hello,

1689
01:56:23.680 --> 01:56:26.399
Sonny, can you please get me
to the hospital. I think I

1690
01:56:26.560 --> 01:56:29.880
just broke my elbow and I'm ready
to get birth and blah blah blah blah

1691
01:56:29.920 --> 01:56:32.359
blah. If she flags me down
and I do happen to let her in

1692
01:56:32.479 --> 01:56:35.720
out of some kind of drunken stupor, I go, I go straight to

1693
01:56:35.800 --> 01:56:40.319
the police department, or I flag
down some kind of officer, and I'm

1694
01:56:40.439 --> 01:56:44.239
like, this bitch won't leave.
It's crazy. I think it's today's age

1695
01:56:44.359 --> 01:56:49.079
mark. Any any male who allows
an unaccompanied female into his car is asking

1696
01:56:49.159 --> 01:56:51.399
for trouble. Well, maybe so
Doc, But it's like, I mean,

1697
01:56:51.479 --> 01:56:54.800
she's like an eighty year old how
old is she looks? He's hand

1698
01:56:56.079 --> 01:56:58.840
I'll let you guys be the judge. D might be on his way down

1699
01:56:58.880 --> 01:57:00.960
there to pick her up here pretty
yeah, I know. I was just

1700
01:57:00.039 --> 01:57:05.319
thinking that I was going opportunities knocking. Do won't your name again? John?

1701
01:57:06.000 --> 01:57:10.479
Young woman in his car? Geez, yeah, I know, Doc.

1702
01:57:10.600 --> 01:57:13.199
It's Doc's so funny. I have
to say this about Doc. He's

1703
01:57:13.239 --> 01:57:16.159
a great deputy, but he's kind
of funny when it comes to dating and

1704
01:57:16.279 --> 01:57:18.760
women because Doc told me, and
I'm sorry, I'm gonna out you.

1705
01:57:18.880 --> 01:57:23.600
Doc, Doc your bed eighty.
I will be eighty in November. He's

1706
01:57:23.640 --> 01:57:27.880
going to be eighty. But how
what's the youngest woman you'll date sixty five?

1707
01:57:28.039 --> 01:57:31.600
Or I'm sorry, I totally phrase
that incorrectly. What's the oldest woman

1708
01:57:31.680 --> 01:57:35.359
you'll date seventy? See? Now
I think that's John. What do you

1709
01:57:35.439 --> 01:57:44.600
think about that? I'm not sure
what I can what I can say about

1710
01:57:44.680 --> 01:57:50.159
what it's age appropriate? You know? I see these people on YouTube where

1711
01:57:50.159 --> 01:57:55.600
an eighty year old guy gets contacted
by a thirty five year old woman who

1712
01:57:55.680 --> 01:57:57.560
says, Oh, I want to
be with you. I love you all.

1713
01:57:57.680 --> 01:58:00.960
Let's get back. You know I
want, I want Okay, So,

1714
01:58:00.159 --> 01:58:02.319
I mean it really comes down.
What do you have to offer the

1715
01:58:02.399 --> 01:58:05.560
sixty five year old Doc? Yeah, I can't tell you. I can't

1716
01:58:05.600 --> 01:58:10.479
tell you over the edge? John? Oh you know so, Dragon?

1717
01:58:10.560 --> 01:58:15.359
What are the chances we talk?
We talked the powers that be into giving

1718
01:58:15.479 --> 01:58:20.119
Doc a one hour show, uh
to to help people out emotionally, Doctor

1719
01:58:20.239 --> 01:58:29.039
love You know you don't think it'll
fly just like a no, okay that

1720
01:58:29.279 --> 01:58:31.520
sucks hour of power. Tell me
you wouldn't tune in. I tune in.

1721
01:58:32.199 --> 01:58:36.439
I would tune in every day,
Susan, Sure, we'll listen to

1722
01:58:36.520 --> 01:58:40.720
this train wreck. All right,
listen, here's the deal. We've got

1723
01:58:40.760 --> 01:58:44.760
an update on a case coming back, and then we got doctor Joel cherdack

1724
01:58:44.880 --> 01:58:45.800
up. In fact, John,
I want to I'm gonna bring you in

1725
01:58:45.880 --> 01:58:49.760
a little on this. But but
doctor Joel, I want to say something

1726
01:58:49.880 --> 01:58:56.279
right now. I saw a story
on ozempic yesterday and I couldn't believe what

1727
01:58:56.359 --> 01:58:59.359
it was. I couldn't believe it. I think it was on the nightly

1728
01:58:59.479 --> 01:59:01.920
news with Lester Halt. I couldn't
believe it, and I want to ask

1729
01:59:02.000 --> 01:59:05.800
you about it. But I don't
think it's what anybody's thinking. It's a

1730
01:59:05.920 --> 01:59:10.800
side effect, but I was shocked
what the side effect was. In fact,

1731
01:59:11.239 --> 01:59:14.640
when I heard the side effect,
I was like, wow, that

1732
01:59:14.800 --> 01:59:18.680
might be a selling point. It
is the strangest side effect for people that

1733
01:59:18.800 --> 01:59:21.359
want to lose weight. But doctor
Joel, I'm just prepping you. I'm

1734
01:59:21.399 --> 01:59:25.279
not going to tell you what it
is, but we'll talk about it after

1735
01:59:25.399 --> 01:59:34.479
this. Go with a sure thing
Denver's Best roofer excel roofing dot com.

1736
01:59:34.720 --> 01:59:42.760
You don't pay a cent until you're
content. Time for an insurance checkup free,

1737
01:59:42.920 --> 01:59:46.399
no obligation. In comparison, call
Compass Insurance paying too much your coverage

1738
01:59:46.439 --> 01:59:50.079
at dozens of insurance companies find out
now three O three seven to seven to

1739
01:59:50.119 --> 01:59:54.800
one. Help. You'll think you're
his only customer when you choose Frank durand

1740
01:59:54.840 --> 01:59:59.399
the real estate man dot com to
list your home with Remax Alliance three three

1741
01:59:59.479 --> 02:00:03.640
nine two yarrel sixteen twenty two.
All Right, folks, three oh three

1742
02:00:03.760 --> 02:00:08.000
seven one three eight two five five
three zho three Martino, you've been ripped

1743
02:00:08.039 --> 02:00:11.119
off taking advantage of I got John
Fuller with me. We're going to talk

1744
02:00:11.119 --> 02:00:15.800
a little personal injury. But apparently
Deputy Chopper solved a case yesterday that came

1745
02:00:15.880 --> 02:00:18.720
in. Did it come in yesterday, Chopper? Yes, you handled it.

1746
02:00:19.239 --> 02:00:21.840
I did. What give me a
give me, you know, refresh

1747
02:00:23.000 --> 02:00:27.840
my brain. Uh. This lady
had a Kia with one hundred and sixty

1748
02:00:27.920 --> 02:00:30.119
thousand miles on it and she took
it up to Fort Collins Key. This

1749
02:00:30.279 --> 02:00:34.720
is the wanking engine, knocking engine, and the service recalls well safety recall.

1750
02:00:34.920 --> 02:00:38.920
So let me, let me,
let me tell everybody what was going

1751
02:00:38.960 --> 02:00:41.399
on. She called in yesterday and
there was two things. She got a

1752
02:00:41.560 --> 02:00:45.439
safety warning an actual safety recall on
this Kia. It's an old one too.

1753
02:00:45.479 --> 02:00:48.640
I don't remember the year, but
I want to say like twenty fourteen

1754
02:00:49.119 --> 02:00:54.239
had one hundred and sixty thousand miles
on it, and the recall wanted to

1755
02:00:54.319 --> 02:00:59.960
come in to make sure that the
cataltic converter did not overheat, which could

1756
02:01:00.079 --> 02:01:03.319
possibly catch the entire car an engine
on fire. If there was an issue,

1757
02:01:03.399 --> 02:01:06.840
they would fix the CAT so this
wouldn't happen. She brought it in

1758
02:01:08.000 --> 02:01:12.079
for that safety recall and they said, your engine's already toast. Now what

1759
02:01:12.199 --> 02:01:15.119
I told her is the engine has
nothing to do with the CAT problem.

1760
02:01:15.239 --> 02:01:20.039
They don't owe you an engine.
If the CAT overheated and that safety recall

1761
02:01:20.439 --> 02:01:25.880
came to fruition on your vehicle and
the engine caught on fire, they would

1762
02:01:25.880 --> 02:01:29.000
owe you an engine. But that's
not what happened to your engine. What

1763
02:01:29.199 --> 02:01:32.439
happened to her engine. Betsy's engine
is one hundred and sixty thousand miles.

1764
02:01:32.560 --> 02:01:38.239
That's what was the problem with her. So what happened what happened. I

1765
02:01:38.399 --> 02:01:43.079
happened to talk to her as they
were coming back from Fort Collins on the

1766
02:01:43.199 --> 02:01:45.560
interstate, and I said, hey, how about you take the car over

1767
02:01:45.720 --> 02:01:50.399
the Grand Kia in North Glen.
I happened to have worked with the general

1768
02:01:50.520 --> 02:01:55.359
manager for a previous case. Yes, and he's been a very nice guy.

1769
02:01:55.840 --> 02:01:59.520
They said, okay, is I
think Betsy's on the line. She

1770
02:01:59.560 --> 02:02:01.880
could probably tell you what happened to
Betsy. What happened. What happened?

1771
02:02:04.159 --> 02:02:08.880
Well, we got a little bit
of it. Confused. Uh yeah,

1772
02:02:08.920 --> 02:02:15.119
police. So there's two safety recalls. One is for a piston misfire that

1773
02:02:15.239 --> 02:02:18.279
could cause a hole in the engine
wall cause your car to stall out and

1774
02:02:18.399 --> 02:02:23.960
crash. Got it. The other
one was to just put in a fuse

1775
02:02:24.640 --> 02:02:29.239
to make sure the catalytic converter didn't
overheat because that would cause a fire.

1776
02:02:29.479 --> 02:02:32.800
Got it in Fort Collins. They
said, nope, uh uh, we're

1777
02:02:32.840 --> 02:02:36.880
not doing it. Then Chopper told
me to take it to North Glenn.

1778
02:02:36.960 --> 02:02:40.840
I did. I talked to that
service manager and he was like, honey,

1779
02:02:40.880 --> 02:02:44.640
it's a safety warrant, a safety
recall. We're gonna do it right

1780
02:02:44.800 --> 02:02:47.439
now. They got it done in
two hours, and they had to order

1781
02:02:47.479 --> 02:02:50.600
a part. It's finished, My
car's done. And now if I do

1782
02:02:50.800 --> 02:02:56.600
have a problem because on those safety
recalls it says, if your engines already

1783
02:02:56.800 --> 02:03:00.920
toast, we'll replace it for free. And they were just giving me such

1784
02:03:00.920 --> 02:03:03.680
a hard time for Collins, it
was, well, hold on, Betsy,

1785
02:03:03.720 --> 02:03:08.479
are you saying this? What is
it? Pekkia, who's the good

1786
02:03:08.520 --> 02:03:12.840
guy? Yeah, Pekia in the
North Glenn, they're the good guys.

1787
02:03:12.960 --> 02:03:16.560
Yes, the Kiya going to do
the engine, Betsy, Yeah, I

1788
02:03:16.680 --> 02:03:23.840
mean they already did the safety recalls
and put in the parts and the sensors,

1789
02:03:23.920 --> 02:03:28.600
and they said if anything happens now
because on the paperwork of those two

1790
02:03:28.720 --> 02:03:33.680
recalls, it says, if anything
happens, we will replace your catalytic converter

1791
02:03:33.960 --> 02:03:39.680
and engine at no cost to you. Wow. But I'm a little confused

1792
02:03:39.720 --> 02:03:44.600
here because I thought you said the
engine or someone told you the engine was

1793
02:03:44.640 --> 02:03:47.600
already knocking. Uh huh, it
is. It's knocking a little bit,

1794
02:03:47.840 --> 02:03:50.479
Yes, it is. So they're
saying if it gets worse, or if

1795
02:03:50.560 --> 02:03:54.960
it actually throws a rod and punches
a hole, they're going to replace it.

1796
02:03:56.079 --> 02:03:59.720
Yep, they have to. And
what was the bad Kia dealership and

1797
02:03:59.800 --> 02:04:03.359
I and I mean that the dealership
that wouldn't do anything for you, that

1798
02:04:03.600 --> 02:04:09.439
was in Fort Collins. What's it
called? Only one? Oh man?

1799
02:04:10.680 --> 02:04:14.520
Yeah, we can look at looking
up. Well, I'm glad you called

1800
02:04:14.560 --> 02:04:16.600
in, and I'm glad you know, Deputy Chapper, I got to give

1801
02:04:16.640 --> 02:04:19.960
you props. You already made a
good connection. So if we have another

1802
02:04:20.079 --> 02:04:25.279
problem with Kia down there, if
Pete Keia Mark, I want to stop

1803
02:04:25.359 --> 02:04:27.680
you. I think that was my
fault. I think they go by Grand

1804
02:04:27.800 --> 02:04:30.000
Kia in North Glin. That's the
good one. That's the good one.

1805
02:04:30.720 --> 02:04:36.439
Isnay, pardon me? Ken?
Is it cross words crossroads Honday of Loveland.

1806
02:04:36.880 --> 02:04:42.159
That's the only one coming up in
near Fort Collins. The one of

1807
02:04:42.239 --> 02:04:46.000
Fort Collins is just called Fort Collins, Kia Fort Collins. Ki, let

1808
02:04:46.039 --> 02:04:51.279
me look Susanne's looking. Yes,
it's colleague, it's called Fort Collins.

1809
02:04:51.319 --> 02:04:56.600
Go ahead, I'm looking. I'm
looking at that. I'm working with.

1810
02:04:57.000 --> 02:05:00.720
It has a big key of problem. What's the big keya problem? There's

1811
02:05:00.800 --> 02:05:05.000
a recall that can cause a fire. But they said on the recall notice

1812
02:05:05.279 --> 02:05:10.079
we don't have a solution yet.
Oh, I remember that call. So

1813
02:05:10.239 --> 02:05:13.520
we're trying to get such I called
Kia. Wait a minute, Wait a

1814
02:05:13.560 --> 02:05:16.840
minute, why don't you call in
fact Chopper, give him your service manager,

1815
02:05:17.319 --> 02:05:20.359
and then let's get an update on
that for that consumer tomorrow on car

1816
02:05:20.439 --> 02:05:25.920
Day. Yeah, because I called
Kia customer service and I said, I

1817
02:05:26.000 --> 02:05:29.199
want to speak to media department.
They said, here's the number, and

1818
02:05:29.359 --> 02:05:30.960
that was their number. I got
you. I got you, all right,

1819
02:05:31.039 --> 02:05:34.199
everybody hold tight. Actually I got
a few minutes. Hey, hey,

1820
02:05:34.279 --> 02:05:36.640
Betsy, I'm glad we could help
you out, and I appreciate you

1821
02:05:36.760 --> 02:05:41.600
coming on for that update. And
it looks like that's gonna help us with

1822
02:05:41.760 --> 02:05:44.479
one of Doc's cases. I mean, this is why this show is so

1823
02:05:44.600 --> 02:05:48.880
important. Doctor Joel, I need
to talk to doctor Joel. Doctor Joel

1824
02:05:49.279 --> 02:05:53.960
shirdak Her are you, sir?
I'm doing great, Mark, how are

1825
02:05:53.960 --> 02:05:58.399
you good? I know the response
to your clinic has been great. You

1826
02:05:58.479 --> 02:06:01.840
guys are the only ones that I
know are doing the generic ozempic. You're

1827
02:06:01.960 --> 02:06:08.920
using a compound pharmacy. You're basically
doing something they cost one thousand to two

1828
02:06:09.039 --> 02:06:13.840
or three thousand through other clinics for
our listeners for only two hundred and fifty

1829
02:06:13.960 --> 02:06:17.479
bucks, and that's basically help them
lose weight. I mean, really,

1830
02:06:17.600 --> 02:06:20.640
that's about it. And what are
the names of the two drugs. You

1831
02:06:20.680 --> 02:06:29.279
have ozempic and then what's the generic
Well, both ozempic and wagov the generic

1832
02:06:29.399 --> 02:06:32.960
drug in those is called cemeglatide.
That's the that's the name of the drug,

1833
02:06:34.000 --> 02:06:40.359
and so that's what we're able to
thrup patients are compounding pharmacy compounds out

1834
02:06:40.399 --> 02:06:45.680
with the vitamin B, which also
helps with energy and with it has an

1835
02:06:45.680 --> 02:06:48.720
anti nausea effect, which can sometimes
be a side effect to the cemeglatide.

1836
02:06:48.760 --> 02:06:51.800
But oh yeah, that's the answer
your question. Oh my god, you

1837
02:06:51.960 --> 02:06:55.560
just made me think of something.
Man, and I get off on these

1838
02:06:55.600 --> 02:07:00.760
tantrums real quick. But I bought
really cheap steak from the Dillar story years

1839
02:07:00.800 --> 02:07:03.920
ago, and we did a thing
in studio and the steak was packaged.

1840
02:07:04.399 --> 02:07:09.359
Remember it's a dollar steak. It
was packaged in bromine. Do you know

1841
02:07:09.439 --> 02:07:15.960
what bromine is? Broline, It's
an anti acid. I couldn't believe it.

1842
02:07:16.079 --> 02:07:23.760
They actually packaged the meat thinking bromiley. Yeah, so they packaged the

1843
02:07:23.880 --> 02:07:26.840
steak in it so it wouldn't make
you sick. But that it made me

1844
02:07:26.960 --> 02:07:29.159
think of that. And by the
way, the stakes were horrible. But

1845
02:07:29.359 --> 02:07:32.520
anyhow, I love, I love
what you're doing for our listeners. I

1846
02:07:32.640 --> 02:07:35.119
love it. In fact, I've
gotten a lot of great emails saying I

1847
02:07:35.159 --> 02:07:39.159
can't believe it. It's only two
hundred and fifty bucks. Some people are

1848
02:07:39.239 --> 02:07:42.880
saying I was spending fifteen hundred a
month on this, but for two hundred

1849
02:07:42.880 --> 02:07:45.640
and fifty bucks. You guys do
the initial visit, you show them how

1850
02:07:45.680 --> 02:07:48.600
to do it. But that's not
why this calls here. I watched last

1851
02:07:48.680 --> 02:07:53.119
night. I think it was Lester
Holt. There is a side effect that

1852
02:07:53.279 --> 02:07:55.439
I was like, well, I
don't know if that's good or bad,

1853
02:07:55.479 --> 02:07:57.880
but I'm going to ask you about
it. Do you know what I'm going

1854
02:07:57.960 --> 02:08:01.479
to say? Do you do you
know what it is? I didn't see

1855
02:08:01.479 --> 02:08:05.199
the show. I'm not sure what
you was talking about. People are losing

1856
02:08:05.359 --> 02:08:09.000
so much weight. Listen to this
dragon Dragon lost. How many pounds did

1857
02:08:09.039 --> 02:08:11.119
you lose years ago? Over one
hundred and fifty He lost over one hundred

1858
02:08:11.119 --> 02:08:13.720
and fifty pounds years ago. Tell
me if this was a side effect you

1859
02:08:13.840 --> 02:08:18.920
dealt with and it doesn't matter how
you lost the weight. People are losing

1860
02:08:18.079 --> 02:08:22.439
so much weight on this drug.
The skin is still there. They'll lose

1861
02:08:22.560 --> 02:08:28.079
the weight and they've got flappy sha
skins and their belly. My what do

1862
02:08:28.239 --> 02:08:31.399
you do now? Like I said, I don't know if that's a selling

1863
02:08:31.520 --> 02:08:35.600
point or I much rather lose the
weight and have a little flappy skin than

1864
02:08:35.720 --> 02:08:39.600
have the weight and have heart problems
and everything else. Being obese does completely

1865
02:08:39.680 --> 02:08:45.399
agree with that. But what do
you do, doctor Joel? Well,

1866
02:08:45.439 --> 02:08:48.800
you know that's not different. That's
not very different from when you see the

1867
02:08:48.960 --> 02:08:54.600
after effects of gastric bypass surgery.
You get the same kind of phenomena.

1868
02:08:54.720 --> 02:08:56.960
You have a lot of lose skin
because when you lose weight that quickly,

1869
02:08:58.439 --> 02:09:03.159
your skin doesn't adapt as quick So
that's typically not a permanent side effect.

1870
02:09:03.199 --> 02:09:07.920
That's something that will your body will
accommodate the new body size and your skin

1871
02:09:07.000 --> 02:09:11.640
will kind of conform to the new
body size. But what we always recommend

1872
02:09:11.720 --> 02:09:16.840
is that patients continue with a regular
exercise regimen. And continuing with the regular

1873
02:09:16.880 --> 02:09:22.239
exercise regimen is going to help your
body composition to conform to the new weight

1874
02:09:22.319 --> 02:09:26.800
that you've come to. So if
you just sit around and don't do anything

1875
02:09:26.880 --> 02:09:28.960
and take the drug, you're going
to lose weight, but you're also gonna

1876
02:09:30.000 --> 02:09:33.439
have that slobbiness. Like you if
you didn't work out and you were skinny.

1877
02:09:33.840 --> 02:09:37.840
Well, I listen, man,
That's why I saw it last night

1878
02:09:37.840 --> 02:09:39.880
and I wanted to talk to you
about it, and I thought, well,

1879
02:09:39.039 --> 02:09:43.279
is this negative or is it positive? Honestly, where my brain went

1880
02:09:43.359 --> 02:09:48.159
to is the drug is working so
well. People are dropping weight like crazy.

1881
02:09:48.239 --> 02:09:50.840
And I think you're right. I
think after a certain amount of time,

1882
02:09:52.159 --> 02:09:56.039
your body will get used to it, your skin will firm back up.

1883
02:09:56.279 --> 02:09:58.520
But it's no different than losing weight
any other way, right, I

1884
02:09:58.600 --> 02:10:03.960
mean, doesn't matter however you lose
weight, if you do it drastically in

1885
02:10:03.079 --> 02:10:05.720
a short amount of time, you're
going to end up with that problem.

1886
02:10:07.119 --> 02:10:11.920
That's absolutely true. And then,
unlike Gasterick bypassed or agree, you actually

1887
02:10:11.039 --> 02:10:15.720
do have some control over the rate
of weight loss with the drug. You

1888
02:10:15.800 --> 02:10:18.520
know, you can stop for a
little while, you can reduce your that's

1889
02:10:18.560 --> 02:10:20.199
true. You know if you think
that you're losing weight too fast, so

1890
02:10:20.640 --> 02:10:24.720
you really have a lot more control
over that phenomena. I love you otherwise,

1891
02:10:24.960 --> 02:10:28.680
well, I appreciate you coming on, doc. I really wanted to

1892
02:10:28.720 --> 02:10:31.479
bring that up real quick. Doctor
Joel Chardak. You guys can reach out

1893
02:10:31.520 --> 02:10:35.239
you want more information on that product, but I find it incredible you lose

1894
02:10:35.319 --> 02:10:39.800
so much weight you actually end up
with a little bit of flabby skin.

1895
02:10:39.880 --> 02:10:43.560
Seven two zero five eight three sixteen
forty eight seven two zero five eight three

1896
02:10:43.840 --> 02:10:46.279
sixteen forty eight. I'm going to
take a minute, and then I want

1897
02:10:46.279 --> 02:10:50.319
to talk to John Fuller about an
email I have on someone that was in

1898
02:10:50.399 --> 02:10:56.479
a car accident. Everybody, hold
tight, Go with a sure thing Denver's

1899
02:10:56.520 --> 02:11:00.880
best roofer Excel Roofing dot com.
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1900
02:11:03.239 --> 02:11:07.319
Time for an insurance check up free, no obligation in comparison call Compass

1901
02:11:07.439 --> 02:11:11.840
Insurance. Pay too much your coverage
at dozens of insurance companies find out now

1902
02:11:11.960 --> 02:11:16.760
three all three seven seven to one
help. You'll think you're his only customer

1903
02:11:16.840 --> 02:11:20.399
when you choose Frank durand the real
estate Man dot com to list your home

1904
02:11:20.680 --> 02:11:24.039
with Remax Alliance three oh three nine
two zero sixteen twenty two. This one.

1905
02:11:24.079 --> 02:11:28.680
Now you think you've heard it all? Now? What is that?

1906
02:11:28.840 --> 02:11:33.600
Did I come back to early dragons? That John Fuller Fuller law. Hopefully

1907
02:11:33.640 --> 02:11:37.279
you can hear me now, are
you there? Yes, sir, listen

1908
02:11:37.319 --> 02:11:39.199
to this man. I thought I
heard it all until this, and I

1909
02:11:39.279 --> 02:11:41.960
love having you on. By the
way, I do need to tell you

1910
02:11:43.079 --> 02:11:45.520
something though. When I'm having you
on as a co host, just jump

1911
02:11:45.600 --> 02:11:48.159
the hell in, man. When
I'm talking to other stuff, just jump

1912
02:11:48.239 --> 02:11:50.359
in. But we'll we'll practice a
later. But listen to this man.

1913
02:11:52.399 --> 02:11:56.640
This person wants to know. He's
arguing everything that I love about you and

1914
02:11:56.720 --> 02:12:00.920
your firm fuller law. He says, why wouldn't I want want a larger

1915
02:12:01.039 --> 02:12:05.239
company that's got a lot more attorneys
than just one. How do you even

1916
02:12:05.359 --> 02:12:09.319
answer that? Honestly, let's answer
it to the best of your ability.

1917
02:12:11.640 --> 02:12:16.199
Well, you know, listen,
we get that all the time. Okay,

1918
02:12:16.319 --> 02:12:18.760
here's the deal. You've got to
have a relationship with the person that's

1919
02:12:18.840 --> 02:12:24.199
representing you if you want to have
a large firm and you want to deal

1920
02:12:24.279 --> 02:12:26.560
with a different person every time you
call, and you want to not know

1921
02:12:26.720 --> 02:12:31.560
who the you know who the attorney
is because the last one you were dealing

1922
02:12:31.600 --> 02:12:35.239
with rotated out now works for a
different firm and never got around to letting

1923
02:12:35.279 --> 02:12:39.399
you know before they made their exit. You know, all of those things

1924
02:12:39.439 --> 02:12:43.640
are stuff that people have told me
they experience in firms that they've fired before

1925
02:12:43.720 --> 02:12:50.119
they moved over to my firm and
hired us. We offer small firm service.

1926
02:12:50.760 --> 02:12:54.319
We offer the flexibility and the comfort
of knowing when you call my firm,

1927
02:12:54.640 --> 02:12:58.720
you're going to get part of the
team that's working on your file every

1928
02:12:58.760 --> 02:13:01.000
single time you call. If you
need to reach out to me, you've

1929
02:13:01.039 --> 02:13:05.920
got my personal cell phone number.
That's something you just don't get with these

1930
02:13:05.079 --> 02:13:11.560
larger firms. So if service is
important to you, and of course we

1931
02:13:11.840 --> 02:13:16.760
have to get a great result,
that goes without saying nobody would ever compromise

1932
02:13:16.159 --> 02:13:20.439
the end result just to get better
service. But if service is important to

1933
02:13:20.479 --> 02:13:24.319
you, along with a great result, it's a no brainer. You're going

1934
02:13:24.399 --> 02:13:28.279
to get more and better quality service
at my firm than some of these larger

1935
02:13:28.319 --> 02:13:33.479
outfits. I think people also under
the impression if they call, I'll just

1936
02:13:33.560 --> 02:13:37.520
say the strong arm or the big
ass. Some of these people that advertise

1937
02:13:37.600 --> 02:13:43.000
everywhere, I think they're initially under
the influence that they're going to be dealing

1938
02:13:43.119 --> 02:13:46.720
with that person that they see on
TV all the time, because those commercials

1939
02:13:46.800 --> 02:13:50.600
are always the main guy or gal, and they're always talking about, you

1940
02:13:50.720 --> 02:13:54.279
know, a million dollar judgment,
and he got me this, and he

1941
02:13:54.399 --> 02:13:58.760
got me that, But then I
think they're pretty shocked to find out they

1942
02:13:58.920 --> 02:14:01.880
never even see him, they don't
talk to him. I mean, am

1943
02:14:01.920 --> 02:14:07.560
I crazy or is that generally correct? I think that's generally the exact circumstance.

1944
02:14:07.640 --> 02:14:11.840
I mean I was in a different
city one time and another lawyer in

1945
02:14:11.920 --> 02:14:16.520
that city was advertising about something very
similar, and he was like, hey,

1946
02:14:16.760 --> 02:14:18.479
call him up and ask for him
by name. If they take your

1947
02:14:18.560 --> 02:14:22.760
call, hire them. If they
don't call me, oh, I like,

1948
02:14:22.920 --> 02:14:24.960
I will take your call and I
will talk to you. And I

1949
02:14:24.039 --> 02:14:28.359
thought that was such a powerful ad. It is that, you know,

1950
02:14:28.479 --> 02:14:33.800
it just makes sense. These large
scale operations rely upon having a lot of

1951
02:14:33.920 --> 02:14:37.920
cases. And if you think those
you know, lead attorneys, whatever their

1952
02:14:37.000 --> 02:14:41.279
name may be, if you think
they're on a first name basis with twelve

1953
02:14:41.399 --> 02:14:46.439
or fifteen hundred files, you're crazy. You're just wrong. There's no way

1954
02:14:46.560 --> 02:14:48.720
that any one person can do that. And not only that, you can

1955
02:14:48.800 --> 02:14:52.479
get lost in the shuffle. And
what I mean is in your business,

1956
02:14:52.560 --> 02:14:56.119
it doesn't matter if it's a car
wreck or any personal injury. The problem

1957
02:14:56.239 --> 02:15:01.359
is people become just a number when
you have affirm that large so typically speaking,

1958
02:15:01.479 --> 02:15:05.800
let's say one attorney's dealing with number
forty eight, so that number forty

1959
02:15:05.840 --> 02:15:09.960
eight might be way easier and make
more money for the firm if they just

1960
02:15:11.159 --> 02:15:15.720
settle a lot quicker instead of doing
a deep dive and actually working for the

1961
02:15:15.800 --> 02:15:20.680
client like you did for Suzanne and
I and getting the most money you possibly

1962
02:15:20.760 --> 02:15:22.520
can, or even having to go
to court to get the most money.

1963
02:15:22.880 --> 02:15:28.800
I think a lot of times it
makes more sense financially for these big firms

1964
02:15:28.920 --> 02:15:33.600
to settle quicker. Is there Am
I crazy? Or is that true?

1965
02:15:35.159 --> 02:15:37.600
Well? I think that you know. I'm not going to disparage the legal

1966
02:15:37.720 --> 02:15:41.119
abilities of any of my competitors.
I will say this, when you have

1967
02:15:41.279 --> 02:15:46.159
twelve or fifteen hundred files and you
have fifty attorneys that need to get paid

1968
02:15:46.199 --> 02:15:48.800
every couple of weeks, that requires
cash, lawful lot of cash. I

1969
02:15:48.880 --> 02:15:52.920
love it, you go, I
love it. Anybody out there, any

1970
02:15:52.000 --> 02:15:56.159
questions on an accident, We'll get
John back up soon too. Three h

1971
02:15:56.279 --> 02:16:05.760
three five nine seven forty five hundred
My accident lawyer dot Com