WEBVTT

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Yeah, ripped dums, you need
advice? Who you don't have? Come

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running just as as as we can. Shooter's gonna help. Come man,

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this is the Troubleshooter Show. No
Tom Martino, Hi, Tom Martino here,

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Welcome to the show. Three oh
three seven one three talk three oh

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three seven one three eight two five
five. Here to help you solve your

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problems, answer questions, take complaints, make your life a little easier.

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And I have miss Fleurry with me
from the art of granted dot com.

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We'll talk to him in a minute
about an incredible deal on free materials.

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No fooling, No, no fooling, We're not fooling. Yeah. And

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by the way, Frank Dranda real
estate Man dot com, we'll do a

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free analysis of your home. It's
really important. A lot of people are

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wondering about selling right now. People
have got used to the mortgages and they

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know that eventually they might come down. They can refive, but people are

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still buying houses. If you're thinking
about listing and you want to know what

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it will sell for, give Frank
a call free of charge three h three

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nine two zero sixteen twenty two.
I'm going to tell you a little story

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about a family. The tale of
two houses, two houses to sell.

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The mom goes to Frank Duran in
the real estate man. The daughter goes

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to a friend, not one.
I'm telling you it's this is a true

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story. It's the most amazing thing
in the world. But the mom went

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to Frank Duran. She gets how
many offers, three four, five,

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within a couple of weeks, chose
an offer and that's it. They're going

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to close. It's sold. The
other ones. Do you hear that?

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You know what that is? Crickets? Crickets. I don't know if you

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can hear crickets, but they're so
quiet because they are crickets. But I'm

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going to give it to you again
because that's my own fault. I'm going

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to do it again. Here's what
they hear. Yep, that's not using

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Frank. True story. So then
they figured, okay, we're going to

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rent the house. We'll just rent
it. So the same broker. Did

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they get any tenants? No?
So people, this thing about using friends,

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I like friends. Friends are nice. Family is nice, but they're

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not always the best people to use
for anything. I just want you to

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know that. Now we have had
a lot of hail damage I want to

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speak to that, but first let
me let me pimp for calls here.

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I'm always amazed at how many people
wait too long to call me. So

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if you have the just the inkling
of a problem, or you want to

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prevent a problem, call before you
enter into a contract or a problem,

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or buy something without knowing anything about
it, give us a call. Three

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all three seven one three talk seven
one three eight two five five. Some

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people love calling, Some people hesitate, some people say, you know,

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I don't want to be hollered at
listen. This show is stick, but

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their help is real, Okay,
the stick meaning I want people to remember

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a call and to use the information
they learn to prevent problems. I really

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want them to so I might do
a little stick, but don't ever,

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ever, ever, ever believe I
don't want to help. Sometimes I can,

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but I try. That's my first
goal. But then I really need

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to ask you questions to see how
it happened and if there's any way out.

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So many times people do not really
know, you know, they don't

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how do I say it? They
don't have any hope because they've screwed up

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so much. Three L three seven
one three talk seven one three eight two

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five five. Also, you can
call and this is a great number three

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L three Martino three L three six
two seven eight four sixty six. And

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the reason I give that number is
because it's a number that you can call

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and uh twenty four to seven and
leave a message and we will get back

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to you. Now, Katrina,
you remember there we got another call on

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that murder. You're yeah, you
got me, You got me, Kachina,

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Okay, now you remember that call
about the murder. Thank you.

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Well, we have someone who called
up part of the family that didn't get

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on the air, and they want
to talk too, So why don't we?

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Uh? I I have already left
a messagekat I know exactly what you're

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talking about, and we I have
not heard anything yet, but I will

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definitely get It was a shocking story, it really was. Now as I

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remember it, I'm looking for the
original caller here. I don't remember their

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name, but well it was the
I believe the brother of that. But

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do you remember the name of the
guy anyway? What happened was this these

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two brothers there it is these two
brothers had a furniture moving company or used

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furniture company. They were buying and
selling furniture, and he says that this

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is James who called, and James
said we somehow his brother went back to

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a home that they had gone to
earlier to pick up more furniture, and

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they said that something happened and a
fight ensued and the brother Gilbert, who

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went back for that furniture, ended
up killing the homeowner or the renter whoever

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ended up killing him. He claimed
it was self defense. The witnesses there

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say the Gilbert brutally attacked the guy. So Gilbert sitting in jail right now

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awaiting a hearing in court and all
that, you know. Meanwhile, the

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brother James says, my brother Gilbert
could never kill anyone never, He's a

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great guy. Now, the people
at the scene said that Gilbert was high

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and obnoxious and flirting with a fifteen
year old girl and even you know,

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was talking crap to the girl.
And when this other guy came over and

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said, you know, you better
leave, you better leave her alone,

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he put threw him out of the
house. The guy pulls the gun and

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shoots him. That's the story,
and that guy was arrested. Meanwhile,

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somehow a third brother, who is
a guitar player, he heard the story

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and said he has more to add
to it, but it was a wild

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story in a Rapo County. James
and his brother Gilbert, you know they

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now. James said, of course, his brother's one hundred innocent never happened.

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He wasn't there. He just said
that. Everyone else said Gilbert was

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a tweaker, high on drugs,
violent, vile, and a murderer.

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Now, just to let you know, Gilbert has been in trouble before.

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The guy accused him murder the other
guy. The other guy, they said,

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was not a bad guy. But
this is the tale of different eyes

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witness Well, there were no other
eyewitnesses. I mean, all the eyewitnesses

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there said Gilbert did it. Gilbert's
brother said there's no way his brother could

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have done it. See, this
is the problem with crime. You never

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want to believe someone could do something. I understand that, and I do

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believe people should be should be adjudicated
by a jury, and there's should be

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a trial and all that, and
these eyewitnesses should be vetted. But when

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you have eyewitnesses, I mean it's
pretty difficult to refute all of them.

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I mean, I don't think they
all get together and want to screw people.

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Eyewitnesses I think are pretty dependable.
There's some other stuff going on in

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the news that I think of note, okay, really important stuff. First

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of all, I don't know if
you heard this story, but about Mandisa,

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the American idol star who also she's
she's really cool. Also, well,

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she's passed away and she was a
young woman, and they said that

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she died from obesity, from morbid
obit complications from morbid obesity more and they

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said that it was her body mass
index was high and it led to a

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lot of complications. I think this
is probably one of the first times I

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actually heard somebody declare someone you know, as a cause of death obesity.

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Most of the time they see natural
causes. These guys said obesity. And

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so what's the difference between being fat
and obese and being morbidly obese. What's

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the difference they're saying right now that
people are carrying around more weight than ever

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Now I thought just the opposite.
I thought people were trying to be more

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fit. So this is called class
three obesity, Class three, and they

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say about nine percent of the population
have class three obesity. Now here's the

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problem. Ninety percent of them wear
spandex tights. That's what I don't understand.

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That's the part that I could never
figure out. Do they own mirrors?

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Now, I'm not making fun of
people, but come on, when

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you put on Spandex and you are
so fat you literally have to stuff yourself

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into it, and then you look
at yourself? Are you thinking you look

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good? What goes through your mind? I've often wondered that is it even

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comfortable? I would think a mumu
would be more comfortable, but I could

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be wrong. Three O three seven
one three eight two five five. We're

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gonna get to the phones. We're
gonna talk to Mitch Fleuria too, and

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talk about this incredible offeringmade on what
we call free materials. So seriously,

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we're ready for you, and we're
gonna solve some problems, answer questions and

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tank complaints. After I tell you
about waterpros dot Ne for the best drinking

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at the lowest prices. And I'm
telling you don't bother trying to eat healthy

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and take supplements of your waterscrap three
O three eight six two five fifty five

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free, no obligation. In comparison, call Compass Insurance paying too much your

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coverage at dozens of insurance companies find
out now three seven to seven to one

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help. You'll think you're his only
customer when you choose Frank durand the real

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estate Man dot com to list your
home with Remax Alliance three all three nine

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two zero sixteen twenty two. I'd
Tom Martine, your troubleshooter. Mitch Fleur

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is with us from the Art of
grant And by the way, I'm going

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to give anyone a gift, a
really fun gift if you can guess where

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he grew up. Okay, you
gotta guess where he grew up. It's

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not on your website, is it, Mitch? Just don't say that.

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Is it on your website? No? No, good good So they can't

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google it or anything. Okay,
people, I'm telling you you will not

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believe it. Okay, And we're
going to talk about it. Where did

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Mitch grow up? Now we obviously
I say in the commercials he came here

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as a Romanian immigrant years ago a
couple bucks in his pocket built the company

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the American Dream while that met him
a beautiful woman from Chicago, I excuse

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me, Ohio, and then has
three kids. And here's the deal,

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where did he grow up? I
want the village for the town or the

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city. Is it a village,
town or city? What would you classify

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it as the region? A region? But it's actually a real region called

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what you might call it? Yes, okay, very famous region, folks,

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very very famous. But you can't
YouTubers. I'm not gonna I'm not

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gonna put that on there. I'm
not going to take your answers on there.

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I'm going to I'm going to only
take phone calls on it. What

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gift should I give people? I
don't one hundred bucks a gift certificate,

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one hundred buck gift card? Hey, deputy doc, you got to follow

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up. But I want to go
to Joe Cano first. Joe Canno is

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a certified financial planner. That's a
finer designation for a real, actual thing.

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People can't just call themselves that.
And Joe this question by text,

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and I don't give out that number
and a five seven, seven, three

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nine. You can text me five
seven seven three nine. Anyway, people

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want to know why do we downgrade
or could we explain that? Well,

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they're not asking to explain. I'm
asking that. They're asking why do we

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downgrade variable annuities? And what I'd
like to do is ask you if you

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could give a simple explanation of the
difference a variable annuity versus a fixed indexed

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annuity. It's really important. Variable
annuities used to be very popular and they

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did allow people to invest inequities across
the stock market. They still do actually

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and and have tax deferred profits.
But of course they also have losses too.

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They're not protected. Well no,
no, they are protected, I

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believe from negative even with a variable. Can you explain a very basic explanation

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of it. I'm not trying to
push them, but I want to give

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some understanding, Joe, and you're
really smart, go ahead, sure,

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Well, well, thank you,
Tom. You know, I'm really familiar

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with veriable annuities, and like you
said, you know, just briefly.

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You know the variable annuities. They
have equities, they have mutual funds,

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so they're a good product for somebody
that is young. Now, a variable

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annuity can grow tremendously along with the
stock market, but they can also drop.

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Okay, there's no guarantees anything that
you see when you see the word

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variable. There's no guarantees. It
deals with the stock market. They cannot

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guarantee you. Again, they cannot
guarantee you that you will never lose you

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or principle. Now, the other
point about a variable annuity, So joe,

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hold on one, So joe,
Joe, Joe. There is no

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such thing then as a variable annuity
that has zero downside? Are you sure

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of that? I'm just curious.
I mean, they have, they have

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like let's say, twenty to fifty
to one hundred different things you can invest

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in, and as you make money, it ratchets up. But are you

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saying you can lose all of it
too? A plane a plane veriable annuity?

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Yeah, there's no downside protection okay, god less unless unless you know,

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you put a writer on those annuities. But it will cost the consumer

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more money to put a writer.
It's almost like an insurance policy basically,

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and annuity if it drops, you
know their principle, we've been protected,

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but it will cost them money adding
to the fees of the variable annuity.

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So about a plane variable annuity with
no writers, just a plane old fashioned

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veriable annuity. They have no downside
protection. But it's like a stock deferred

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it's like a stock deferred investment account. Excuse me, a tax deferred uh

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stock account? Right right. Annuities
are nuities. You know, they're meant

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for retirement, so there's nothing wrong
with them. All I'm saying is that

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the younger generations should be looking at
that if they want to have potential for

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growth and they have the time to
recover if the market goes down. Now,

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can you can you convert a variable
annuity into a fixed one as you

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get older? Right? But the
only of course you can. But the

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only thing is, you know you're
going to be the person that has a

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veriable annuity will be incurring some expenses
to sell the mutual funds inside the annuity.

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It's gonna they're gonna lose a little
bit of money. It's just like

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00:17:57.640 --> 00:18:03.359
if you have a stock broker's on
them and you want to sell the stock.

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00:18:03.839 --> 00:18:07.279
You know the broker is they're going
to do it for zero dollars.

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00:18:07.279 --> 00:18:11.000
They're going to charge you a fee
to sell your stocks and sow it's with

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00:18:11.039 --> 00:18:15.160
a mutual fund on the annuity.
So does that also mean when you have

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00:18:15.200 --> 00:18:21.799
a variable annuity through your life and
you invest and you change investments and get

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00:18:21.839 --> 00:18:26.599
in and out, you are actually
charged commissions within that annuity. Absolutely,

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00:18:26.039 --> 00:18:30.359
absolutely, that's what I'm talking about. The high fees. Oh, so

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00:18:30.480 --> 00:18:34.640
you are charged every time you change
investments, and then plus you have the

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00:18:34.720 --> 00:18:41.839
downside of the market. And so
it's really for sophisticated investors. Well,

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00:18:41.880 --> 00:18:44.519
it is, it is, and
it's really I mean a good product for

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00:18:44.680 --> 00:18:48.079
younger people if they want to.
Again, it takes time and money.

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00:18:48.440 --> 00:18:52.000
You have a good retirement, so
if you have the time to play with

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00:18:52.039 --> 00:18:56.680
the stock market, it can do
really well. Mutual funds are stocks.

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00:18:56.079 --> 00:19:02.119
However, though, if you're nearing
retirement, or you're closer, or you're

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00:19:02.119 --> 00:19:07.839
a conservative person like I am,
and I think you are. Now basically

219
00:19:07.160 --> 00:19:11.880
you know what happens. We want
to have something guaranteed. We want to

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00:19:11.880 --> 00:19:15.839
have something that is fixed. Nothing
to do with a downside of the script.

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00:19:15.960 --> 00:19:18.400
Now I understand that part we want
to have we want to have protection

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00:19:18.480 --> 00:19:23.240
and growth. Now do they also, And for those listening, both fixed

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00:19:23.240 --> 00:19:30.319
annuities and variable annuities, you don't
participate one hundred percent in growth, right,

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00:19:30.519 --> 00:19:34.799
aren't you kind of here's what you're
doing with an annuity. Yeah,

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00:19:34.839 --> 00:19:40.400
with like a fixed rate annuity,
you're saying to the professionals, you guys,

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00:19:40.440 --> 00:19:45.000
take this money and make it grow, and as a result, I'm

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00:19:45.079 --> 00:19:52.480
going to be satisfied with ninety percent
participation. In other words, if it

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00:19:52.519 --> 00:19:55.880
goes up, you know, ten
percent, I'm going to be satisfied with

229
00:19:56.079 --> 00:20:00.240
nine percent. Is that basically what
you're saying is right? And then and

230
00:20:00.279 --> 00:20:03.799
then there's that cap. Right,
Well, there's there's two things. There's

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00:20:03.839 --> 00:20:08.480
the participation rate and then there's the
cap. Because you could have a cap

232
00:20:08.519 --> 00:20:14.480
of fifteen percent, but you could
have a participation rate of ten percent,

233
00:20:14.519 --> 00:20:18.799
but you'll always be capped at fifteen. And that's because and it's very easy

234
00:20:19.000 --> 00:20:25.759
people ask why do these annuities guarantee
things? That's why, because they make

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00:20:25.839 --> 00:20:30.359
money above that is that that's really
what they're doing. That is that is

236
00:20:30.400 --> 00:20:34.400
exactly right, tom. You know. So for somebody that is conservative,

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00:20:34.480 --> 00:20:40.799
they fixed annuity, or somebody that's
nearing retirement, a fixed annuity is the

238
00:20:40.880 --> 00:20:45.079
way to go. Somebody that wants
to protect their nest egg. So very

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00:20:45.240 --> 00:20:48.359
annuity. There's nothing wrong with them. We're not downplane right now. I

240
00:20:48.440 --> 00:20:51.240
understand. We just want to make
sure that they're suitable. You know,

241
00:20:51.279 --> 00:20:53.839
they're suitable, right, or somebody
that is young, because they can be

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00:20:53.920 --> 00:21:00.039
expensive, They can be expensive and
volatile. That is right, all right,

243
00:21:00.160 --> 00:21:03.000
Joe Cano, thank you. I
really do appreciate you. Three oh

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00:21:03.039 --> 00:21:07.880
three seven seven nine sixty six hundred. Now Jim has A has the answer

245
00:21:07.960 --> 00:21:14.319
to our trivia question, where did
Mitch Fluria grow up? Go ahead,

246
00:21:14.400 --> 00:21:19.839
Jim, it be it be Transylvania. You saw it? Wait you wait?

247
00:21:21.000 --> 00:21:23.680
Is this your cousin? Come on, Mitch? This is ridiculous,

248
00:21:25.160 --> 00:21:29.279
is this sir? Come on man? I thought he was kidding when he

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00:21:29.359 --> 00:21:32.119
told me where he grew up,
and I said, wait a minute,

250
00:21:32.599 --> 00:21:38.920
is this for sure? This guy
is come on, Oh my god,

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00:21:40.119 --> 00:21:45.559
Mitch, come on man, how
did you know that? Jim? Well,

252
00:21:45.920 --> 00:21:49.200
you get some pretty good closes her
as the most famous place, and

253
00:21:52.880 --> 00:21:55.200
I didn't, did you know?
I didn't. I didn't know that was

254
00:21:55.200 --> 00:21:59.920
a real I didn't know it was
a real place until just now. I

255
00:22:00.119 --> 00:22:04.599
think, Wow, like midicle,
people talk about Transylvania more than Yeah,

256
00:22:04.720 --> 00:22:08.519
he says, it's not even famous
back there. Well it's yeah, people

257
00:22:08.559 --> 00:22:11.640
know it's fair. Do they have
a tourist thing? Now, yeah,

258
00:22:11.640 --> 00:22:17.680
there's the Cassidy's the museum. There
is a Draculus castle was there. There

259
00:22:17.759 --> 00:22:21.079
wasn't a real Count Dracula, right, well he was yeah, well he

260
00:22:21.279 --> 00:22:26.799
was uh he rolled into fourteen hundreds
and there's nothing creepy about that guy except

261
00:22:26.799 --> 00:22:30.519
how he was wearing the beat people. Okay, so hold on, there

262
00:22:30.599 --> 00:22:36.200
was a Count Dracula who lived there, but he didn't suck blood, nothing

263
00:22:36.279 --> 00:22:40.759
I know of. But what was
what? Why did this legend start?

264
00:22:41.400 --> 00:22:44.799
Do you know? By the way, Jim, do you know no,

265
00:22:47.599 --> 00:22:49.680
I was going to make a comment
about the second Blood business by the while,

266
00:22:49.720 --> 00:22:52.359
go ahead, go ahead, What
were you going to say about it?

267
00:22:52.440 --> 00:22:55.960
You're going to say that You're going
to say he's running for president or

268
00:22:55.960 --> 00:23:00.319
what? Yeah? Power pan.
So yeah, anyway, Jim, thank

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00:23:00.359 --> 00:23:03.720
you. So Mitch, Mitch,
how did this start with this poor guy,

270
00:23:04.079 --> 00:23:07.400
Count Dracula in his family? You
had? Was Dracula a real name?

271
00:23:07.960 --> 00:23:11.599
Well, Dracula is not a real
name. His name was blood Sippish

272
00:23:11.640 --> 00:23:15.799
and he rolled in fourteen hundreds.
He was eventually assassinated. But uh,

273
00:23:17.160 --> 00:23:18.839
yeah, by the way, nowadays, well he like a Robin Hood or

274
00:23:18.880 --> 00:23:22.960
was he evil? No? He
well he wasn't evil for us. He

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00:23:22.160 --> 00:23:26.920
was you know, he was he
was punishing, he was catching and punishing

276
00:23:26.960 --> 00:23:30.240
the bad people. And oh he
was ok he was impaling him. And

277
00:23:30.279 --> 00:23:34.599
that's a name, Blood the Impaler. Okay, but yeah, we make

278
00:23:34.680 --> 00:23:37.400
these jokes nowadays where we say,
yeah, you know, with all the

279
00:23:37.400 --> 00:23:42.039
things going on in the world,
we need another you know, impeller impaler.

280
00:23:42.119 --> 00:23:45.400
Yeah, to put people in place. No, I see. So

281
00:23:45.400 --> 00:23:48.359
so the Blood thing was that an
American thing? Do you think? Oh?

282
00:23:48.440 --> 00:23:52.920
Yes, it was. Yeah.
They they just seized on this opportunity.

283
00:23:53.119 --> 00:23:59.359
And so when you tell people you're
from translame really you tell? I

284
00:23:59.400 --> 00:24:02.039
mean, that's raise an eyebrow here, what beg is like, Eh,

285
00:24:02.440 --> 00:24:04.920
so your kids when you're your parents
back there, Yes, yeah, in

286
00:24:04.960 --> 00:24:10.640
Transylvania. So when they say my
grandfather and grandma are from Transylvania, that

287
00:24:10.720 --> 00:24:14.519
must be something for them to brag
about. Yes, yeah, my Keith

288
00:24:14.559 --> 00:24:18.920
and I took them back to the
castle and two pictures and they brag the

289
00:24:18.000 --> 00:24:22.960
body. Then oh my god,
anyway, I got to give that guy

290
00:24:22.960 --> 00:24:26.079
a gift card, get his name
and number. Damn it, I can't

291
00:24:26.119 --> 00:24:30.000
believe it. This Come on,
Deputy Doc has it? Follow up?

292
00:24:30.079 --> 00:24:33.160
Keith wants to talk about Centrylink.
I'll talk about all of that coming up

293
00:24:33.200 --> 00:24:37.279
on the Troubleshooter Show three oh three
seven one three talk seven one three eight

294
00:24:37.359 --> 00:24:41.880
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Heating dot Com has a risk free service

295
00:24:41.920 --> 00:24:45.079
fee twenty eight bucks. They'll service
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296
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297
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something beyond that twenty eight bucks,
what they'll do is give you an upfront

298
00:24:52.880 --> 00:24:56.960
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299
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300
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301
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check up free, no obligation.
In comparison, call Compass Insurance paying too

302
00:25:17.799 --> 00:25:21.720
much your coverage at dozens of insurance
companies find out now three oh three,

303
00:25:21.839 --> 00:25:25.279
seven to seven to one help.
You'll think you're his only customer when you

304
00:25:25.359 --> 00:25:29.519
choose Frank durand the real estate Man
dot com to list your home with Remax

305
00:25:29.559 --> 00:25:40.759
Alliance three oh three nine two zero
sixteen twenty two. Hi, Tom Martino,

306
00:25:41.480 --> 00:25:45.839
your troubleshooter three oh three seven one
three talk three oh three seven one

307
00:25:45.920 --> 00:25:52.799
three eight two five five. Welcome
to the show. And I hope that

308
00:25:52.960 --> 00:25:56.119
if you have a problem, you'll
give us a call and let us try

309
00:25:56.160 --> 00:25:59.559
to help you. Now, Keith
did doca hang up? He did?

310
00:25:59.640 --> 00:26:03.440
Right? The hell with him?
I can't. I can't help. I

311
00:26:03.440 --> 00:26:04.599
didn't get to him, but I
need to talk to him about her hold

312
00:26:04.680 --> 00:26:08.279
on. I'm getting the caller on. He's on, he's on, who's

313
00:26:08.319 --> 00:26:11.440
on? What jepity doc is on? But I'm getting the caller on.

314
00:26:11.640 --> 00:26:15.440
That's Oh, thank you, Keith. What's going on with you? What's

315
00:26:15.480 --> 00:26:23.039
going on? Man? Yeah?
Hi? I subscribe to centry Link a

316
00:26:23.119 --> 00:26:30.000
while back for their package for Dish
network and their phone service, internet service,

317
00:26:30.599 --> 00:26:37.920
all that stuff. When I got
tired of having direct TV, I

318
00:26:37.960 --> 00:26:42.400
turned in the equipment to them because
I called up a direct TV. They

319
00:26:42.480 --> 00:26:47.799
told me what to do. I
did it. And the lag time between

320
00:26:47.839 --> 00:26:55.000
when they received the receiver and such
and when they notified Sentry Link centry Link

321
00:26:56.319 --> 00:27:00.920
built me for time that I didn't
have the receiver. I refused to pay

322
00:27:00.960 --> 00:27:03.799
it now. This is hold on, hold on, let me let me

323
00:27:03.799 --> 00:27:07.079
get this straight. You went from
who to who. Well, what happened

324
00:27:07.160 --> 00:27:14.279
was that Sentry Link has their their
bundling where you could get the site TV

325
00:27:14.880 --> 00:27:21.400
yes I want. I didn't want
to direct TV anymore. Okay, so

326
00:27:21.480 --> 00:27:25.000
when you were okay, so you
didn't want direct TV, you went with

327
00:27:25.160 --> 00:27:29.920
Sentry Link. But how did I
don't understand the part where you got billed?

328
00:27:30.599 --> 00:27:33.599
Yes, exactly, that's that's the
thing here. Well what did you

329
00:27:33.640 --> 00:27:37.039
get who billed you that you're disagreeing
with? Tell me about the bill you're

330
00:27:37.079 --> 00:27:45.359
disagreeing with. It's Century Link because
they started billing you too soon. Well,

331
00:27:45.359 --> 00:27:49.640
what happened was that during that lag
period when I turned in the equipment

332
00:27:49.759 --> 00:27:56.119
from direct TV, right, there
was a there was a time in between

333
00:27:56.160 --> 00:28:00.720
where they didn't contact Centry Link fast
enough to say that they got their equipment

334
00:28:00.799 --> 00:28:06.359
or whatnot. So it went into
another billing cycle with sentry Link. So

335
00:28:06.519 --> 00:28:14.160
Sentry Link charged me for direct TV
service that I didn't have a receiver nor

336
00:28:14.240 --> 00:28:18.440
could I watch all right, So
hold on, now you switched to century

337
00:28:18.599 --> 00:28:25.039
Link from who? No, I
always had century Link. It was part

338
00:28:25.039 --> 00:28:30.880
of their bundling service. Okay,
right, Mark, can you take this

339
00:28:30.920 --> 00:28:33.559
over because I am so confused.
I don't know what I'm doing honestly.

340
00:28:34.279 --> 00:28:40.400
So did you get Dish Network through
Century Link? Well? Yeah, it

341
00:28:40.440 --> 00:28:44.599
was Direct TV. Yes, that's
our Direct TV. So basically they just

342
00:28:44.759 --> 00:28:48.759
you would only pay Century Link,
but you would also have Direct TV included

343
00:28:48.799 --> 00:28:53.480
in the package. Yes, that's
correct. And then what happened is you

344
00:28:53.519 --> 00:28:59.519
never got a receiver, so you
couldn't watch it. Well, what happened

345
00:28:59.559 --> 00:29:03.519
was that when I no longer wanted
to have Direct TV anymore, I see

346
00:29:03.559 --> 00:29:12.319
that keep going. I turned in
the equipment because I called Sentry Link.

347
00:29:12.680 --> 00:29:18.400
They told me to get contact Direct
TV. I contacted Direct TV, turned

348
00:29:18.440 --> 00:29:22.759
in that equipment to them. Okay, but you continue to get billed by

349
00:29:22.839 --> 00:29:29.279
century Link for Direct TV. Yes, I did for one month. So

350
00:29:29.319 --> 00:29:33.319
I'm trying to nip this in the
bud because they keep on adding late charges

351
00:29:33.359 --> 00:29:37.559
because I refused to pay for something
that I didn't have any thing to watch

352
00:29:37.640 --> 00:29:42.279
because it was the lag and the
time that they received the equipment back.

353
00:29:44.680 --> 00:29:49.000
They charged me for a month when
I didn't have the receiver because it was

354
00:29:49.279 --> 00:29:56.519
in the process of going back.
Yes, that's correct. Okay, Well,

355
00:29:56.880 --> 00:30:00.079
we have an angel over there we
can reach out to, but I

356
00:30:00.000 --> 00:30:02.200
I don't know how they're going to
look at that. Did you have a

357
00:30:02.279 --> 00:30:06.640
contract at all? In other words, in order when you first signed up,

358
00:30:06.680 --> 00:30:08.319
did you have like a two year
deal you had to commit to?

359
00:30:10.720 --> 00:30:15.119
So that's with them for seven years. So so you mean to tell me

360
00:30:15.559 --> 00:30:22.640
that in this bundle they won't make
an adjustment for you on that one on

361
00:30:22.720 --> 00:30:27.079
that one thing. That's what I
asked for because and even some of the

362
00:30:27.119 --> 00:30:33.319
customer service representatives that has understood what
I was talking about, I was telling

363
00:30:33.400 --> 00:30:34.799
them and I said, I'd want
to get this result by a manager,

364
00:30:34.839 --> 00:30:37.480
and they said that there was nothing
that they could do about that that I

365
00:30:37.480 --> 00:30:41.640
would have to pay for it,
even though I didn't have that service.

366
00:30:42.279 --> 00:30:45.160
So how much more? How much
more did that add to your bill?

367
00:30:45.240 --> 00:30:49.920
That service? Well, well,
what happened was that it was about one

368
00:30:51.000 --> 00:30:55.079
hundred and seventy dollars, but with
the late seeds now it's come up to

369
00:30:55.119 --> 00:30:59.240
two fifteen. But hold on,
I know I'm talking about on a monthly

370
00:30:59.279 --> 00:31:03.960
basis, how much extra do you
pay for that one service? That one

371
00:31:04.079 --> 00:31:10.880
service was I don't have that information
with but you wanted to discontinue. You

372
00:31:10.920 --> 00:31:17.240
wanted to keep Sentry Link but not
have the satellite part. Right, Yes,

373
00:31:17.359 --> 00:31:22.359
that's correct. Okay, that's what
I'm asking. They couldn't. So

374
00:31:22.519 --> 00:31:25.039
right now, what are you right
now? What are you paying for?

375
00:31:26.920 --> 00:31:30.640
Right now? I totally closed the
account. And are they recognizing that or

376
00:31:30.640 --> 00:31:36.480
are they still billing you? They're
still trying to get their money out of

377
00:31:36.519 --> 00:31:38.960
me? No, hold on,
now, I don't want misunderstanding. Are

378
00:31:38.960 --> 00:31:45.039
they billing you monthly for your contract
or are they just trying to get that

379
00:31:45.079 --> 00:31:49.079
pass due amount? They're just trying
to get that past due amount. And

380
00:31:49.440 --> 00:31:55.400
the past due amount is it just
for the direct TV part or is it

381
00:31:55.559 --> 00:32:00.960
also for regular Sentry Link. No, just for the direct TV part plus

382
00:32:01.039 --> 00:32:06.559
the late service seas or whatever.
I get it charged that. So all

383
00:32:06.599 --> 00:32:10.440
you wanted to do was take out
the sense, take out the satellite part.

384
00:32:10.519 --> 00:32:14.279
You wanted to take it out,
and they would not do it,

385
00:32:14.359 --> 00:32:17.519
that's the bottom line. Well,
they what they wouldn't do was that they

386
00:32:17.559 --> 00:32:22.400
wouldn't credit the part the month where
you didn't have where you didn't have a

387
00:32:22.440 --> 00:32:28.279
receiver, and it's all so you
gave up the entire service over one month

388
00:32:28.720 --> 00:32:34.160
of a partial bundle. Well,
what happened was was that I tried to

389
00:32:34.200 --> 00:32:37.920
resolve this back in November. I'm
just asking you. You gave up the

390
00:32:37.960 --> 00:32:43.880
whole service because they would not adjust
for one month for that one service.

391
00:32:45.319 --> 00:32:49.880
Yes, okay, that's why I
asked you what your damages were. There's

392
00:32:49.920 --> 00:32:52.400
a reason I'm asking, and I
asked it in the beginning. What is

393
00:32:52.839 --> 00:32:59.559
the one month of that one service
that you wanted credited? It can't be

394
00:32:59.599 --> 00:33:04.480
a hundred seventy a month? What
was it? How much that was there?

395
00:33:04.640 --> 00:33:08.200
That was their I think their their
thing for their satellite options. You're

396
00:33:08.240 --> 00:33:15.319
telling me that in a century Link
bundled package, you're paying one hundred and

397
00:33:15.400 --> 00:33:22.799
seventy a month just for the satellite
part. Yes, that is the worst

398
00:33:22.839 --> 00:33:29.920
bundled package I've ever heard of in
my entire life. Go with a sure

399
00:33:30.000 --> 00:33:34.519
thing Denver's Best Roofer Excel Roofing dot
com. You don't pay a cent until

400
00:33:34.559 --> 00:33:42.680
you're content. Time for an insurance
checkup, free no obligation comparison call Compass

401
00:33:42.720 --> 00:33:46.400
Insurance paying too much your coverage at
dozens of insurance companies find out now three

402
00:33:46.440 --> 00:33:51.359
all three seven seven one help.
You'll think you're his only customer when you

403
00:33:51.440 --> 00:33:54.640
choose Frank durand the real estate man
dot Com to list your home with Remax

404
00:33:54.640 --> 00:34:02.839
Alliance three oh three nine two zero
sixteen twenty two. Hi, I'm Tom

405
00:34:02.839 --> 00:34:07.480
Martino. You're a troubleshooter A three
zho three seven one three talk three oh

406
00:34:07.480 --> 00:34:15.440
three seven one three eight two five
five. Welcome to the show. Now,

407
00:34:16.559 --> 00:34:21.599
I want to start with this call
first. I want to Keith with

408
00:34:21.679 --> 00:34:24.039
the with the Sentry link issue.
It all comes down to one hundred and

409
00:34:24.119 --> 00:34:29.480
seventy bucks, Okay, I get
it. What you need to do is

410
00:34:30.480 --> 00:34:34.639
and this is a great example of
small claims court. They want that money.

411
00:34:34.800 --> 00:34:37.400
You don't want to pay it.
Did you already pay it or not?

412
00:34:38.719 --> 00:34:43.519
No? I haven't. Okay,
then you can't really sue, right,

413
00:34:43.559 --> 00:34:45.119
Mark, he can't sue if he
didn't get pay it, right He's

414
00:34:45.159 --> 00:34:49.159
gonna have to wait for them to
sue him. Yeah, I don't know

415
00:34:49.159 --> 00:34:52.360
what he'd sue him for right now. Yeah, you can't sue for anything.

416
00:34:52.400 --> 00:34:55.360
But Keith, if I thought I
didn't get the service, I wouldn't

417
00:34:55.360 --> 00:34:59.159
pay for it. But we're going
to give it to somebody to call over

418
00:34:59.199 --> 00:35:02.000
there for you. I want to
give we have an angel. Okay,

419
00:35:02.199 --> 00:35:07.800
good, let's try that first,
then the Katschina. If our angel doesn't

420
00:35:07.880 --> 00:35:09.719
work, and that's wonderful, Mark, thanks for bringing that up. We're

421
00:35:09.760 --> 00:35:14.639
gonna give it to uh Chopper to
work on. So hang on. We

422
00:35:14.719 --> 00:35:19.159
got more coming up and a follow
up on that murder case. Go with

423
00:35:19.199 --> 00:35:22.400
a sure thing Denver's Best roofer Excel
Roofing dot com. You don't pay a

424
00:35:22.480 --> 00:35:30.679
cent until you're content. Time for
an insurance check up free, no obligation

425
00:35:30.840 --> 00:35:36.440
comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find

426
00:35:36.440 --> 00:35:38.760
out now three O three seven seven
to one help. You'll think you're his

427
00:35:38.920 --> 00:35:43.880
only customer when you choose Frank durand
the real estate Man dot com to list

428
00:35:43.960 --> 00:35:57.079
your home with Remax Alliance three oh
three nine two zero sixteen twenty two rifts

429
00:35:59.000 --> 00:36:07.679
so you don't have corn as we
can. Shooter's gonna help. Come.

430
00:36:08.239 --> 00:36:15.039
This is the Troubleshooter Show. Now
Tom Martino. Hey, I'm Tom Martino.

431
00:36:15.159 --> 00:36:17.760
Welcome Mitch Felurious here from the Art
of Granted. Mitchell, I want

432
00:36:17.760 --> 00:36:21.920
to I want to ask you straight
up I want to ask you straight up,

433
00:36:21.960 --> 00:36:23.519
and of course I know the answer. But if I don't ask these

434
00:36:23.599 --> 00:36:29.199
questions, people think I'm pussy footing
around. You are at advertising free materials,

435
00:36:29.480 --> 00:36:32.000
Now, there are some conditions.
All they pay for is fabrication and

436
00:36:32.079 --> 00:36:37.239
installation. You'll do the small job. Why is the material free? Number

437
00:36:37.239 --> 00:36:44.000
one? Question number two? Honest
to god, you charge the exact same

438
00:36:44.280 --> 00:36:47.880
installation and fabrication. You're not marking
that up to make up for it.

439
00:36:47.960 --> 00:36:54.199
So first, why are the materials
free? When we cut into the large

440
00:36:54.239 --> 00:36:59.639
slabs, those full sheets of granitean
courts for larger kitchens and projects, we

441
00:36:59.719 --> 00:37:05.480
usually we end up with some leftover
partial slab pieces. We have them when

442
00:37:05.519 --> 00:37:07.559
they are there. They were ten, and there were one hundred, and

443
00:37:07.599 --> 00:37:12.199
now we have many many there hundreds, hundreds, now some of them.

444
00:37:12.280 --> 00:37:15.079
You have some big pieces, some
small pieces all in between. So what

445
00:37:15.280 --> 00:37:20.480
okay, So you want to get
rid of that boneyard we do, yes,

446
00:37:20.599 --> 00:37:23.920
okay. So if people hire you
then to fabricate it and install it,

447
00:37:24.360 --> 00:37:29.320
you're charging the exact same prices if
they paid for the material. Yes,

448
00:37:29.360 --> 00:37:31.880
we want to charge for fabrication and
installation. If they don't have seen

449
00:37:32.000 --> 00:37:36.920
and what is fabrication. Explain that
that's the edge treatment, that's the polishing,

450
00:37:37.039 --> 00:37:39.360
that's the whole process of us coming
out your house. We take measure

451
00:37:39.400 --> 00:37:44.599
Okay, templates, we go back
to the fabrication shop. We cut and

452
00:37:44.679 --> 00:37:47.800
we polish them. We open the
scene, cutouts, faucet holes. We

453
00:37:47.880 --> 00:37:51.880
go back and we install the counter
tops, the little backs o keys.

454
00:37:52.039 --> 00:37:55.320
Now, yes, they can do
vanities. They can do parts of kitchens

455
00:37:55.360 --> 00:38:00.559
or maybe small kitchens, smaller kits, islands, islands okay, counters yes,

456
00:38:00.920 --> 00:38:06.239
bars can they do. Okay,
somebody wanted to know what if they

457
00:38:06.320 --> 00:38:08.880
wanted to do an end table literally, I mean a big end tape or

458
00:38:08.920 --> 00:38:13.639
a big coffee table. We do
that. Yes, sometimes small tables.

459
00:38:13.719 --> 00:38:16.559
Customers will just well yeah them themselves. You're of course you're gonna have here.

460
00:38:16.599 --> 00:38:20.880
We deliver it. We said it
for them, okay. Yeah.

461
00:38:20.920 --> 00:38:23.639
And so these remnants would be perfect
for that kind of stuff. Yes,

462
00:38:23.679 --> 00:38:27.679
And a lot of them are that
courts that white courts with a little bit

463
00:38:27.719 --> 00:38:30.239
of gray vein, like everyone really
pretty is. Yes, so it's not

464
00:38:30.480 --> 00:38:35.239
it's not just grantitede. It's natural
court site and cortz. Okay, there's

465
00:38:35.239 --> 00:38:37.679
all sorts of sizes, and I'm
trying to think what I could use it

466
00:38:37.679 --> 00:38:39.320
for. I'm serious now when I
say this, because I think that's a

467
00:38:39.400 --> 00:38:45.679
cool idea. So so if okay, wow, that's pretty cool anyway.

468
00:38:45.760 --> 00:38:49.159
So that's the art of Granite dot
Com. He's here today if you have

469
00:38:49.199 --> 00:38:51.880
any questions. Now, I want
to go to a serious case here,

470
00:38:52.320 --> 00:38:55.320
and I want to I want to
recap this because Gabriel says, I want

471
00:38:55.320 --> 00:38:59.079
to give my side down. Let
me explain. The original call comes to

472
00:38:59.119 --> 00:39:04.440
this show May twenty ninth, and
it was from a guy named James Vermilion,

473
00:39:04.880 --> 00:39:09.599
and James says, my brother is
in jail and he's an innocent man.

474
00:39:10.239 --> 00:39:15.199
Now, you know. Good,
good on James for sticking up for

475
00:39:15.280 --> 00:39:21.320
his brother. James and Gilbert were
in business together. They just started buying

476
00:39:21.320 --> 00:39:29.159
and selling furniture. Gilbert went Gilbert
went to this house supposedly to pick up

477
00:39:29.199 --> 00:39:32.760
some furniture and while there, now, by the way, they had been

478
00:39:32.760 --> 00:39:38.199
there earlier, but supposedly there was
more stuff to get. Gilbert went back

479
00:39:38.760 --> 00:39:45.679
and supposedly, according to the reports
of the women in the house and some

480
00:39:45.800 --> 00:39:51.760
eyewitnesses, the women in the house
say Gilbert got obnoxious and vulgar. He

481
00:39:51.960 --> 00:39:58.199
was high and he was flirting with
a fifteen year old and the other guy

482
00:39:58.679 --> 00:40:02.880
who was murdered, he kicked him
out of the house, basically threw him

483
00:40:02.880 --> 00:40:09.599
out. He said, get out. And then the guy when they got

484
00:40:09.599 --> 00:40:15.239
outside Gilbert for a million, pulls
a gun out and shoots him dead.

485
00:40:16.239 --> 00:40:22.840
Gilbert says it was self defense,
and his brother James said it was self

486
00:40:22.880 --> 00:40:30.000
defense, even though James wasn't there. And the guy who died, they

487
00:40:30.039 --> 00:40:36.760
claim he was the one who was
tweaking and high and attacking Gilbert. So

488
00:40:37.519 --> 00:40:42.679
that was the story. And then
a bunch of people called in, people

489
00:40:42.719 --> 00:40:46.519
who knew eyewitnesses, and then people
who knew people, and blah blah blah,

490
00:40:46.559 --> 00:40:51.119
and there was a mixed bag.
Many people said Gilbert was nothing but

491
00:40:51.199 --> 00:40:58.840
a drug addicted brute. Others said
Gilbert was a good guy. Then other

492
00:40:58.880 --> 00:41:01.320
people said about them, and I'm
sorry, I don't have his name right

493
00:41:01.320 --> 00:41:05.719
handy, but the victim was a
good guy. And then other people said

494
00:41:05.760 --> 00:41:09.159
the victim was a tweaker. So
it depends on who you ask. But

495
00:41:09.400 --> 00:41:17.159
during the course of this conversation,
somebody mentioned they had a brother, James

496
00:41:17.159 --> 00:41:23.119
and Gilbert had another brother, Gabriel, and Gabriel was in a band,

497
00:41:24.000 --> 00:41:29.559
and for some reason, Gabriel weighed
in on this with one of the band

498
00:41:29.599 --> 00:41:35.280
members who called the show, and
Gabriel said something supposedly to one of the

499
00:41:35.320 --> 00:41:40.280
band members that he wasn't surprised by
this. So, Gabriel, you wanted

500
00:41:40.320 --> 00:41:44.280
to speak for yourself, so go
ahead, enough said for me, Go

501
00:41:44.320 --> 00:41:50.440
ahead, all right. So I
also start from the beginning, like you

502
00:41:50.440 --> 00:41:53.239
said, I'm in a band.
Where called which hearty? I can find

503
00:41:53.320 --> 00:41:55.920
us everywhere on Like, oh my
god, is this a commercial for your

504
00:41:57.000 --> 00:41:59.239
band? I mean, let's talk
about the murder, sir, Go ahead

505
00:42:00.119 --> 00:42:04.679
up, all right. So I
was talking to Demetrius. He comes to

506
00:42:04.719 --> 00:42:07.639
band practice one day. He's like, hey, guys, I'm not really

507
00:42:07.679 --> 00:42:10.679
going to be feeling it too much
today. My uncle just got shot.

508
00:42:12.159 --> 00:42:15.840
He died. You know, the
whole family's a mess right now. So

509
00:42:15.320 --> 00:42:19.280
you know, I'll come in get
all my stuff recorded and done. So

510
00:42:19.320 --> 00:42:22.360
if you guys wonder why I'm you
know, not too into it today,

511
00:42:22.400 --> 00:42:23.320
that's why I was like, it's
all good, broach, come in.

512
00:42:23.599 --> 00:42:27.840
Can you tell me the victims name
so I don't keep calling it him?

513
00:42:28.239 --> 00:42:34.280
What was the victim's name. Do
you recall Aaron Dafner? Aaron Dafner,

514
00:42:34.360 --> 00:42:39.400
Okay, go ahead, sir.
Yeah. So as soon as I hang

515
00:42:39.440 --> 00:42:44.559
up the phone with Demetrius, I
get a bunch of links from all my

516
00:42:44.599 --> 00:42:52.280
friends and family about Gilbert murdering somebody, and it just like kind of hit

517
00:42:52.360 --> 00:42:55.079
me like there's no way this,
Like what are the chances that this is

518
00:42:55.159 --> 00:43:00.360
real? Right now? And so
I called Demetrius back and I'm like,

519
00:43:00.599 --> 00:43:04.239
does your uncle live in Aurora?
And he goes yeah, And I'm like

520
00:43:04.719 --> 00:43:07.360
at such and such address and he
goes yeah. And I'm like, bro,

521
00:43:07.480 --> 00:43:09.519
you are not going to believe this, but I'm pretty sure with my

522
00:43:09.519 --> 00:43:13.159
brother who did it. And I
was like really, And I'm like,

523
00:43:13.960 --> 00:43:16.719
So we get to talk and we're
trying to figure it out because you know,

524
00:43:20.079 --> 00:43:23.239
neither of them are saints, so
we don't know if it was self

525
00:43:23.239 --> 00:43:25.559
defense, because that was, you
know, one of the first things that

526
00:43:25.599 --> 00:43:30.320
came to mind, Yeah, could
fully be self defense, you know.

527
00:43:30.159 --> 00:43:34.280
And he was asking me. I
was like, do you think he could

528
00:43:34.280 --> 00:43:36.840
have done it? And I was
like, well, you think he was

529
00:43:36.880 --> 00:43:38.719
really in fear for his life.
So the time went halfway and half way

530
00:43:39.039 --> 00:43:44.679
sure, you know, it's you
know, I'm trying to figure out what

531
00:43:44.719 --> 00:43:46.480
you're adding to this, GID.
I don't mean to insult you, but

532
00:43:46.559 --> 00:43:51.440
I don't understand what you're adding to
this since neither of you were there,

533
00:43:51.679 --> 00:43:53.760
and these are private conversations you had. But are you going to get to

534
00:43:53.800 --> 00:44:04.639
a point here? Well? Yeah, it's it's I'm sorry, it's just

535
00:44:04.880 --> 00:44:09.199
still surreal to me to think about
you know, this still going on.

536
00:44:13.559 --> 00:44:17.800
What did you want to say though
about your brother? Uh? Well,

537
00:44:19.400 --> 00:44:25.559
like the restraining order and everything that
we had going on order because what restrained?

538
00:44:25.679 --> 00:44:30.039
My mom has a restrained Me and
my mom both have restraining orders against

539
00:44:30.119 --> 00:44:32.559
him. Okay, well that doesn't
bode well for a guy when his own

540
00:44:32.639 --> 00:44:39.320
mom has a restraining order. Yeah. So the last time I saw Gil,

541
00:44:39.360 --> 00:44:42.360
I was, you know, holding
him back, trying to keep him

542
00:44:42.360 --> 00:44:45.840
from attacking my mom. Cops came
like four or five times. All these

543
00:44:45.880 --> 00:44:50.000
reports are made. You know,
when he when he's a sober guy,

544
00:44:50.119 --> 00:44:52.719
like, yeah, he's awesome,
but when he gets drunk, he's wild

545
00:44:52.719 --> 00:44:55.480
and crazy. And if anybody,
you know, even he looks up his

546
00:44:55.599 --> 00:44:59.760
rap sheet, they're going to see
all that. So obviously we know that

547
00:44:59.840 --> 00:45:02.159
he has, you know, got
a history of violence, so you you

548
00:45:02.199 --> 00:45:07.719
could see him doing this is what
you're saying. Yeah, and that must

549
00:45:07.719 --> 00:45:12.119
piss off your brother. Do you
get along? Did you talk to your

550
00:45:12.159 --> 00:45:16.440
brother James about this? Yeah,
me and him did not see eye to

551
00:45:16.480 --> 00:45:22.599
eye because I'm I'm more like situated
in reality of this actually happened. And

552
00:45:23.199 --> 00:45:30.199
yeah, you know it's okay.
So so where do you stand when you

553
00:45:30.239 --> 00:45:34.559
said you wanted to give your side
of the story. Did you feel anything

554
00:45:34.599 --> 00:45:40.000
that we said on the air earlier
was was not accurate or unfair? You

555
00:45:40.039 --> 00:45:45.280
know, every I think everything was
totally fair. I was really upset that,

556
00:45:45.559 --> 00:45:49.400
you know, the victim's family had
to deal with this, you know,

557
00:45:49.519 --> 00:45:52.800
especially when they're traveling down and they're
in mourning. I thought, you

558
00:45:52.840 --> 00:45:59.800
know, I just I couldn't believe
that. And now here's what I want

559
00:45:59.840 --> 00:46:06.920
to know. Have you talked to
your brother Gilbert. No, we tried

560
00:46:06.960 --> 00:46:08.719
to. Well, we're actually trying
to get a hold of him at the

561
00:46:08.760 --> 00:46:13.400
hospital. I'm pretty sure was right
when we had heard that he had assaulted

562
00:46:13.400 --> 00:46:15.800
a nurse, so we were pretty
sure that's why they took him from the

563
00:46:15.800 --> 00:46:20.320
hospital to the jail. And I
guess his wounds were so severe that he

564
00:46:20.400 --> 00:46:27.039
ended up going back to the hospital. Okay, and did you hear there

565
00:46:27.079 --> 00:46:34.760
were eyewitnesses? Yeah? Matter of
fact, at today at work, a

566
00:46:34.800 --> 00:46:37.760
lot of people like know about the
story now, and like we've heard so

567
00:46:37.800 --> 00:46:42.920
many different rumors because apparently I guess
there was more than three eye witnesses.

568
00:46:43.000 --> 00:46:47.440
There's only those times that came to
it. And like we heard that there

569
00:46:47.519 --> 00:46:50.599
was nobody there, and then we
heard that they were having a hole.

570
00:46:50.719 --> 00:46:53.960
Now if you look at that,
there are there were people there who saw

571
00:46:53.960 --> 00:46:58.920
it. And then the fifteen year
old girl said that the fifteen year old

572
00:46:58.960 --> 00:47:07.000
girl said that your brother was obnoxious. Yeah, So anyway, thank you

573
00:47:07.079 --> 00:47:12.199
for calling. And again, where
does it stand right now? Is your

574
00:47:12.199 --> 00:47:16.039
brother awaiting what he can't come up
with bail? So what's going on?

575
00:47:17.519 --> 00:47:21.920
So I guess they dropped some charges
and they're just trying to go just after

576
00:47:22.239 --> 00:47:27.159
the just the murder charge. And
is your brother still saying it was defense?

577
00:47:29.000 --> 00:47:32.559
Yeah, but even if he somehow
magically got self defense, I'm pretty

578
00:47:32.599 --> 00:47:39.000
sure it's manslaughter because he's like not
supposed to have any firearms. Oh,

579
00:47:39.119 --> 00:47:45.559
why, well, he's got a
multiple dvs. You know, he's he's

580
00:47:45.559 --> 00:47:50.280
got a record like people with his
type of sheep. See, James,

581
00:47:50.320 --> 00:47:53.679
your brother, James said, Your
brother James said, Gilbert didn't even own

582
00:47:53.719 --> 00:48:00.920
a gun. I mean, I
think your brother James is delusional. Yeah.

583
00:48:00.480 --> 00:48:06.599
Do you think your brother Gilbert's going
to prison for life? Oh yeah,

584
00:48:06.719 --> 00:48:08.920
I don't think he's getting out of
this one. Like even if he

585
00:48:09.679 --> 00:48:15.800
I bet the DA would just love
a recording of this. Although what good

586
00:48:15.800 --> 00:48:19.760
would it do? James called the
radio station. I'm pretty sure they are

587
00:48:19.960 --> 00:48:22.320
what good would it do? It? No, these are people. They

588
00:48:22.320 --> 00:48:27.039
don't care what you say or what
James says. You guys are both You

589
00:48:27.079 --> 00:48:30.320
know you weren't there, you didn't
see anything. You're just giving your opinions.

590
00:48:30.360 --> 00:48:34.360
Nobody cares about that. James says
his brother's a saint. You're saying

591
00:48:34.639 --> 00:48:40.559
your brother's not a saint. Nobody's
going to care about that. But I

592
00:48:40.679 --> 00:48:45.079
thank you for calling three oh three
seven to one three talks seven one three,

593
00:48:45.159 --> 00:48:49.199
eight two five five. You know, I'm not sure what he wanted

594
00:48:49.199 --> 00:48:51.440
to add. I guess he just
wanted to get it off his chest.

595
00:48:51.480 --> 00:48:55.599
And that's it. Now coming back, we're going to talk to a problem

596
00:48:55.639 --> 00:49:00.119
that with an AUDI that Deputy Doc
was helping out with, and any of

597
00:49:00.119 --> 00:49:04.960
your calls, problems and complaints at
three oh three seven one three A two

598
00:49:05.000 --> 00:49:14.559
five five. Go with a sure
thing Denver's best roofer Excel Roofing dot com.

599
00:49:14.599 --> 00:49:21.360
You don't pay a cent until you're
contenth time for an insurance check up

600
00:49:21.480 --> 00:49:25.880
free, no obligation comparison call Compass
Insurance paying too much your coverage at dozens

601
00:49:25.880 --> 00:49:30.960
of insurance companies find out now three
oh three seven seven one help. You'll

602
00:49:30.000 --> 00:49:34.840
think you're his only customer when you
choose Frank durand the real estate Man dot

603
00:49:34.840 --> 00:49:38.559
com to list your home with Remax
Alliance three oh three nine two zero sixteen

604
00:49:38.639 --> 00:49:47.519
twenty two. I'm Tom Martino,
your troubleshooter three oh three seven one three

605
00:49:47.639 --> 00:49:52.199
talk three oh three seven one three
A two five five. So, uh,

606
00:49:52.239 --> 00:49:57.559
what's going on? Let's talk,
Deputy Doc and this oudy situation.

607
00:49:57.719 --> 00:50:05.599
Leslie had called in about her AUDI
and let's see, let me just summarize

608
00:50:05.639 --> 00:50:08.000
this if I can. I think
I can find this original call here.

609
00:50:08.679 --> 00:50:14.679
And it was about a twenty twenty
Audi, I believe, and it was

610
00:50:14.719 --> 00:50:19.920
an A four and she said she
had to wait six months for a computer

611
00:50:20.079 --> 00:50:25.440
model, and the dealer offered one, Am I getting this right? One

612
00:50:25.480 --> 00:50:30.480
thousand dollars a month while the car
is down and they paid for four months,

613
00:50:30.480 --> 00:50:32.760
not for the six Was that it, Leslie? And a Niche?

614
00:50:34.199 --> 00:50:38.719
Exactly. I'm actually shocked that you
got that much. I mean, is

615
00:50:38.760 --> 00:50:44.280
this the dealer where you bought the
car? Yes, I have bought a

616
00:50:44.400 --> 00:50:49.280
number of Audi stealer Yeah, but
man, that is pretty aggressive to say

617
00:50:49.280 --> 00:50:51.480
we're going to pay a thousand bucks
a month. I mean think I think

618
00:50:51.519 --> 00:50:55.920
it's fine. So anyway, doc, what happened? Well, Leslie,

619
00:50:55.920 --> 00:51:00.199
why don't you tell him what happened? I spoke to to Imagine over there,

620
00:51:00.639 --> 00:51:06.840
and his plottum line was, look, we gave her four thousand dollars.

621
00:51:07.159 --> 00:51:10.880
We bent over backwards, that's all. She's gay and just sorry.

622
00:51:13.320 --> 00:51:16.800
Yep. And he keeps saying that
you can a movement up the ladder to

623
00:51:17.039 --> 00:51:22.199
their attorneys, and I'm like,
fine, because in writing they said that

624
00:51:22.239 --> 00:51:25.639
they were going to pret wait,
so you do, Leslie? You do

625
00:51:25.920 --> 00:51:34.320
have this in writing? Yes,
in writing for the time down waiting on

626
00:51:34.480 --> 00:51:37.920
part. So when I talked to
Keith, he was like, oh,

627
00:51:37.960 --> 00:51:40.679
well, it was only downs for
four months? It was six months.

628
00:51:42.119 --> 00:51:44.920
He knows that. I know that. He's oh wait, wait, wait,

629
00:51:44.960 --> 00:51:50.760
but why but why would he say
such an obvious error? Why would

630
00:51:50.760 --> 00:51:54.480
he say four months if it was
six months? Why would he at one

631
00:51:54.559 --> 00:51:58.440
point he said, well, we
got the module in earlier. I said,

632
00:51:58.480 --> 00:52:02.440
I would have not contacted. Wait
a minute, was the car hold

633
00:52:02.519 --> 00:52:07.159
on? Leslie? I'm not asking
if you were contacted, because they could

634
00:52:07.199 --> 00:52:10.719
always say they contacted you. You
could say they didn't. Here's what I'm

635
00:52:10.760 --> 00:52:17.679
asking. Was the car ready for
pickup in four months? It was not?

636
00:52:20.679 --> 00:52:27.280
Tom, Yes, you get the
park into the shop. So is

637
00:52:27.320 --> 00:52:32.599
he saying once the part arrived,
then the clock stopped. Right. But

638
00:52:32.719 --> 00:52:37.960
if it but listen, well,
even if it did arrive, Leslie,

639
00:52:38.159 --> 00:52:45.559
it took them two months to put
it in. But it Yeah, Doc,

640
00:52:45.760 --> 00:52:50.280
Are they admitting that the car was
out of service for six months?

641
00:52:50.880 --> 00:52:54.440
Yes? Then how can they deny
paying her if it's in writing? Did

642
00:52:54.480 --> 00:52:59.719
you see it in writing? Doc? I did not? In what form

643
00:52:59.760 --> 00:53:02.039
of Leslie? I mean, I've
had a lot of people tell me they

644
00:53:02.079 --> 00:53:06.360
have things in writing, and they
don't tell me what form of writing was

645
00:53:06.400 --> 00:53:12.360
it? I sent this into you
and on the fourth page it said,

646
00:53:13.079 --> 00:53:17.079
uh, this day, the mileage
provided car payments to guess for the time

647
00:53:17.280 --> 00:53:27.920
down waiting on parts in writing on
this piece of the paper. Just read

648
00:53:27.960 --> 00:53:34.079
it exactly the way it's written.
Go ahead provided car payments to the guests

649
00:53:34.280 --> 00:53:40.440
for the time down waiting on parts. And what was your car payment a

650
00:53:40.480 --> 00:53:45.960
month? How much is your car
payment? It's like a thousand bucks a

651
00:53:45.960 --> 00:53:51.760
month. And we actually backed down
because when you include the insurance, which

652
00:53:51.840 --> 00:53:57.119
is another couple underment, we agreed
it one thousand dollars months. And when

653
00:53:57.199 --> 00:54:05.079
I contacted them at four months,
they hadn't gotten the party. Man,

654
00:54:05.320 --> 00:54:08.719
it seems weird. It seems weird. It just seems weird they would go

655
00:54:08.800 --> 00:54:13.559
all this way and just end up
pissing you off anyway. I mean,

656
00:54:13.599 --> 00:54:15.119
it just doesn't make sense to me. What's the name of the dealer.

657
00:54:16.559 --> 00:54:22.280
It's Audi Denver, And I mean
I have friends that weren't there, and

658
00:54:22.320 --> 00:54:25.559
I've bought so many cars from them. I just want them to stand up

659
00:54:25.599 --> 00:54:31.519
to what they agree to. And
I mean, first of all, let

660
00:54:31.519 --> 00:54:37.320
me let me just explain this to
everyone. First of all, they've gone

661
00:54:37.360 --> 00:54:39.880
far beyond any other dealer. I've
ever heard of. Okay, I want

662
00:54:39.880 --> 00:54:44.119
to make that one clear. Now, did they do what they promised?

663
00:54:44.199 --> 00:54:47.079
No? But trust me, there
are not many people that would get four

664
00:54:47.159 --> 00:54:52.960
grand because their car was waiting for
parts. Now, I'm not saying you

665
00:54:52.000 --> 00:54:57.119
should be satisfied, Mark, What
would you do if this was you?

666
00:54:57.320 --> 00:55:00.159
Would you do the small claims court? If she has it in right now?

667
00:55:00.199 --> 00:55:05.639
With that, I think, do
you think what she was see marcle

668
00:55:05.880 --> 00:55:10.079
Markle grab onto that because of he
see his strategy is most of the time

669
00:55:10.119 --> 00:55:13.639
these people don't want to fight it
anyway, right, Well, in the

670
00:55:13.760 --> 00:55:16.840
in this case, it's ridiculous if
they actually said that and then they backed

671
00:55:16.840 --> 00:55:21.360
out of it. Now, if
she got the car back early or something,

672
00:55:21.400 --> 00:55:23.639
we're not hearing, that's a totally
different deal. But man, if

673
00:55:23.679 --> 00:55:28.559
they said we're going to do this, they need to do it, and

674
00:55:28.639 --> 00:55:32.559
they're going to be That's That's what
I'm going by, and it's in writing,

675
00:55:32.760 --> 00:55:37.679
and if it takes I want.
I didn't drive a car for six

676
00:55:37.719 --> 00:55:42.119
months. They told me the first
time when they found it was broken,

677
00:55:42.440 --> 00:55:47.719
that it wasn't safe for me to
leave the dealership with my car, and

678
00:55:47.760 --> 00:55:52.199
they set me off with a rental
car. Which is fine. And then

679
00:55:52.880 --> 00:55:55.159
at that point when they found out
it was going to be multiple months,

680
00:55:55.199 --> 00:55:59.800
they didn't know how long yet wait
wait, wait, let me let Leslie.

681
00:55:59.840 --> 00:56:04.480
I forgot this is a good point
during that entire six months where you

682
00:56:04.559 --> 00:56:10.320
provided a loaner, no, and
that my car sat and just waited for

683
00:56:10.360 --> 00:56:14.559
the part because I didn't feel safe
driving it. And I told them that

684
00:56:14.760 --> 00:56:16.639
no, hold on, hold on, hold on, hold on, Leslie.

685
00:56:16.880 --> 00:56:25.559
How long did they provide a loaner? Probably with a week? Okay,

686
00:56:27.360 --> 00:56:30.360
okay, Leslie, here's here's another
question. And I'm not asking if

687
00:56:30.360 --> 00:56:35.960
you agree or not. I'm asking
this question. At any point during this

688
00:56:36.159 --> 00:56:39.519
six months, did they say,
you know, Leslie, it's taking longer

689
00:56:39.519 --> 00:56:44.440
than we thought, or words like
this, your car was fine to drive

690
00:56:44.480 --> 00:56:49.280
now until the park comes in,
or did they make any mention at all

691
00:56:49.360 --> 00:56:57.920
that you could probably drive your car
but they did after that first week when

692
00:56:58.440 --> 00:57:00.880
Leslie, here's what I'm here,
That's what I'm saying. Did they put

693
00:57:00.920 --> 00:57:06.519
that in writing, and then after
they put that in writing, told you

694
00:57:07.360 --> 00:57:17.400
that the car does not have to
sit. So my problem was is that

695
00:57:17.639 --> 00:57:22.760
I almost kept getting Leslie. Leslie, I'm not asking you if you agree.

696
00:57:22.000 --> 00:57:28.079
Here's what I'm asking. After they
put that in writing, did anyone

697
00:57:28.159 --> 00:57:31.039
have second thoughts and say, you
know what, you can drive your car.

698
00:57:34.920 --> 00:57:38.119
They said that once they found out
that the module wasn't going to be

699
00:57:38.360 --> 00:57:44.159
in for Okay, I understand that. I'm just asking because here's why,

700
00:57:44.599 --> 00:57:49.760
here's why. Here's I'm just going
to prepare you for their defense. They're

701
00:57:49.840 --> 00:57:55.960
going to say that, yes,
they agreed to pay you while the car

702
00:57:57.239 --> 00:58:05.920
was down and then reconsidered because they
found out from the service department that in

703
00:58:06.079 --> 00:58:13.599
fact you could drive your car and
you refused to. I'm not arguing with

704
00:58:13.639 --> 00:58:16.800
you, and I'm not asking you
to agree with that, but trust me

705
00:58:16.960 --> 00:58:23.960
when I tell you that will be
their defense understood. So be ready for

706
00:58:24.000 --> 00:58:28.320
it, because I don't know what
you're gonna say about it. If they

707
00:58:28.400 --> 00:58:31.320
say, you know what, we
were going to do that while the car

708
00:58:31.440 --> 00:58:37.559
was down, but our service department
said, on second thought, she could

709
00:58:37.679 --> 00:58:45.599
drive it and it posed no safety
threat. Now what reason did you not,

710
00:58:46.840 --> 00:58:51.960
Leslie? I'm asking what reason did
you not want to drive it?

711
00:58:52.360 --> 00:58:58.119
Because I kept almost getting an accident
every time I backed up because I couldn't

712
00:58:58.280 --> 00:59:02.519
seen there was no pau and the
cars on the side of you and you're

713
00:59:02.519 --> 00:59:07.199
in a parking lot. Okay,
Leslie, people, Leslie this mark.

714
00:59:07.280 --> 00:59:10.840
I don't know how you feel about
this mark, but I think this could

715
00:59:10.840 --> 00:59:16.159
go either way because I'm not sure
not having a backup cam is a reason

716
00:59:16.280 --> 00:59:21.199
not to try it. But that's
I don't I disagree. Well, I

717
00:59:21.280 --> 00:59:23.239
agree with you there, but I
disagree on the premise. It can go

718
00:59:23.360 --> 00:59:27.440
either way. If they put in
writing, We're going to pay you this

719
00:59:27.559 --> 00:59:31.760
amount of money per month until wildcarback
while the cars down, but then they're

720
00:59:31.800 --> 00:59:38.800
gonna claim but tom It says that
they would pay me the money while the

721
00:59:39.880 --> 00:59:45.639
while the part, while they were
waiting on the part. Well, if

722
00:59:45.679 --> 00:59:49.320
you want to split hairs, then
that when they Then they're saying when they

723
00:59:49.400 --> 00:59:57.320
received the part is when they stopped
paying you. But well, how are

724
00:59:57.360 --> 01:00:00.480
you going to prove when they got
the part? How are you gonna do

725
01:00:00.559 --> 01:00:06.599
that? Leslie? Are you saying
it took more than four months to get

726
01:00:06.599 --> 01:00:09.960
the part? Yes, how are
you going to prove, Leslie? How

727
01:00:09.960 --> 01:00:15.840
are you going to prove it?
That's all I'm asking? How other than

728
01:00:15.119 --> 01:00:20.679
when I called and they said it
wasn't in yet, Well, I mean

729
01:00:21.000 --> 01:00:27.840
what did they say it was in
Look at I am just trying to explore

730
01:00:27.920 --> 01:00:32.519
all possibilities. I'm trying to explore. Hold on, are you asking me

731
01:00:32.559 --> 01:00:37.719
if people would lie? Are you
really asking me that. I'm saying,

732
01:00:37.800 --> 01:00:43.639
if they would lie, then I
have no case to go against them,

733
01:00:44.000 --> 01:00:47.840
because you can't. I don't know
if they keep receipts on when parts were

734
01:00:47.880 --> 01:00:52.679
there. Look, I think,
no matter what, and I know you

735
01:00:52.719 --> 01:00:57.000
don't want to hear this, but
no matter what, I think you're four

736
01:00:57.079 --> 01:01:00.079
thousand dollars ahead. I'm not telling
you not to pursue this. As Mark

737
01:01:00.159 --> 01:01:04.880
said, if they put anything like
that in writing, let a judge figure

738
01:01:04.920 --> 01:01:07.840
it out. You know you have
nothing to lose. I just think,

739
01:01:08.039 --> 01:01:12.239
as I said, they went a
lot farther than any other dealer I know

740
01:01:12.320 --> 01:01:15.000
of, And I'm not giving them
kudos for it. I'm just saying,

741
01:01:15.599 --> 01:01:19.920
worst case scenario is not that bad. Three oh three seven one three eight

742
01:01:19.920 --> 01:01:29.320
two five five. Go with a
sure thing Denver's Best Roofer Excel roofing dot

743
01:01:29.320 --> 01:01:35.559
com. You don't pay a cent
until you're content. Wait time for an

744
01:01:35.559 --> 01:01:39.239
insurance check up free, no obligation. In comparison, call Compass Insurance paying

745
01:01:39.239 --> 01:01:44.079
too much your coverage at dozens of
insurance companies. Find out now three all

746
01:01:44.159 --> 01:01:46.800
three seven to seven to one help. You'll think you're his only customer when

747
01:01:46.840 --> 01:01:51.559
you choose Frank durand the real estate
man dot com to list your home with

748
01:01:51.679 --> 01:01:55.920
Remax Alliance three oh three nine two
zero sixteen twenty two. Hey Tom Martine

749
01:01:57.039 --> 01:02:00.400
here three oh three seven one three
talks seven one three eight two five five.

750
01:02:01.480 --> 01:02:05.960
Deputy doc has another follow up doc? What is it? So,

751
01:02:06.280 --> 01:02:12.440
Craig. Craig called up about his
parents, the Sigmunds, who having a

752
01:02:12.679 --> 01:02:19.639
job done by Evolved Roofing and how
long ago was this bro It's gotten about

753
01:02:19.639 --> 01:02:25.400
two weeks ago. Okay, Evolve
Roofing and what happened? Well, this

754
01:02:25.719 --> 01:02:30.960
is really interesting. He wasn't getting
anywhere. I left some messages and Craig

755
01:02:31.119 --> 01:02:37.960
put up a bad review on one
of the sites. They called him said

756
01:02:37.000 --> 01:02:40.880
we're doing the roofs. They went
over and did the roof and then they

757
01:02:40.880 --> 01:02:46.039
were trying to get him to change
the rating. He gave them a one

758
01:02:46.159 --> 01:02:52.239
star because of the issues, and
they got really upset and they were trying

759
01:02:52.280 --> 01:02:57.480
to blackmail him into doing a five
star review by telling him they were going

760
01:02:57.519 --> 01:03:00.639
to sue him, and they had
no right to give him a bad review.

761
01:03:00.000 --> 01:03:06.880
So what's really interesting, Tom,
is that apparently these on on site

762
01:03:07.159 --> 01:03:12.719
on the reviews really make a difference
to these companies. Oh they really do.

763
01:03:13.800 --> 01:03:15.320
Yeah, the making is the root. Didn't he pay didn't they pay

764
01:03:15.360 --> 01:03:21.920
twenty six grand up front? Yes? But he said the roof got done,

765
01:03:22.079 --> 01:03:25.360
it was fine. You just got
to review saying that the customer service

766
01:03:25.760 --> 01:03:30.320
was terrible and it took them all
this time, but it is it is

767
01:03:30.440 --> 01:03:34.039
done right right, And I told
them, look, as long as you

768
01:03:34.119 --> 01:03:37.039
tell the truth, if there's nothing
they can do, well, hold on.

769
01:03:37.119 --> 01:03:42.639
Now, let's let's clarify that.
Yeah, they still can sue,

770
01:03:43.079 --> 01:03:46.960
but the chances of success or nil
are nil. But here's here's the problem.

771
01:03:47.320 --> 01:03:50.920
I don't know if they would bother
suing. I mean, come on,

772
01:03:51.239 --> 01:03:53.800
first and foremost, let me explain
this to people. What's the word

773
01:03:53.840 --> 01:03:58.280
I'm thinking of? Take a guest
mark. If they want to sue these

774
01:03:58.320 --> 01:04:00.719
people for this review, well,
what's the one thing they have to prove?

775
01:04:00.800 --> 01:04:05.599
Of course we know they have to
prove damages, So what the hell

776
01:04:05.599 --> 01:04:11.840
are they going to say? Just
because even if something is untrue unless there

777
01:04:11.880 --> 01:04:16.079
are damages. As a business,
you don't get to sue because your feelings

778
01:04:16.079 --> 01:04:23.719
are hurt. You have to have
a damage. That's something that people don't

779
01:04:23.840 --> 01:04:32.519
understand. I once was sued by
a giant snowmobile company and they sued me

780
01:04:32.639 --> 01:04:40.480
because they said within minutes of the
phone call they had people yelling and driving

781
01:04:40.519 --> 01:04:45.000
by and saying terrible things. And
this was in another state, and it

782
01:04:45.199 --> 01:04:51.920
was where my show was tape delayed, which we proved that there was no

783
01:04:53.000 --> 01:04:58.519
way within minutes of that phone call
could someone go by and do that because

784
01:04:58.519 --> 01:05:01.199
it was tape delayed and wasn't until
later that night. So they were lying,

785
01:05:01.199 --> 01:05:05.079
and that night they're closed. Not
only were they lying, but they

786
01:05:05.119 --> 01:05:10.679
had no they could trace, not
one sale, not one negative thing that

787
01:05:10.800 --> 01:05:15.159
happened as a result. So what
happened. I won, and I got

788
01:05:15.199 --> 01:05:19.639
attorneys fees under what's called anti slap
lawsuits. And I'll explain that to people.

789
01:05:20.559 --> 01:05:28.239
If you are sued like this person
for a review for exercising your freedom

790
01:05:28.559 --> 01:05:34.000
and it is not malicious or false, and you are sued for it,

791
01:05:34.000 --> 01:05:45.199
it's called a lawsuit against public something
public interest, and then it's called a

792
01:05:45.239 --> 01:05:54.519
slap lawsuit and that then there is
what's called anti slap legislation. What anti

793
01:05:54.719 --> 01:05:59.280
slap did, and this was a
liberal thing. Okay, Liberals passed this

794
01:05:59.360 --> 01:06:03.320
in California and then it spread around
the country called anti slap. What it

795
01:06:03.440 --> 01:06:08.880
meant was it was a oh,
I know what slap stood for a strategic

796
01:06:09.000 --> 01:06:15.960
lawsuit against anyway public interest or something. It's just a slap. And so

797
01:06:15.480 --> 01:06:23.280
they did not like corporations or people
suing others for freedom of speech. So

798
01:06:23.880 --> 01:06:28.000
and this was long before COVID because
now liberals don't want freedom of speech,

799
01:06:28.039 --> 01:06:34.119
but they used to like it.
And they put out rulings called anti slap

800
01:06:34.320 --> 01:06:40.239
rulings, meaning if you sued someone
to try to shut them up and what

801
01:06:40.320 --> 01:06:45.960
they were saying was true, you
could be sued for that, or if

802
01:06:45.039 --> 01:06:50.840
someone sued you for it, you
could collect attorneys fees. So basically those

803
01:06:50.960 --> 01:06:57.400
laws are still on the books that
you can't sue someone for expressing their opinion.

804
01:06:57.440 --> 01:07:01.320
Well you can, but then you
risk losing not only losing the lawsuit,

805
01:07:01.679 --> 01:07:06.719
but you risk having to pay the
other party's legal fees. And again

806
01:07:06.800 --> 01:07:13.000
that was a good thing that came
out of freedom of speech fighting and battling

807
01:07:13.039 --> 01:07:18.719
and crusading. But isn't that funny
how things change? Because that was meant

808
01:07:19.239 --> 01:07:26.840
to protect freedom of speech and expression, which now those same people are fighting

809
01:07:26.880 --> 01:07:30.480
against. Isn't that weird how things
can change. I'm Tom Martine Moore coming

810
01:07:30.559 --> 01:07:40.000
up. Go with a sure thing
Denver's best roofer Excel roofing dot com.

811
01:07:40.039 --> 01:07:46.159
You don't pay a cent until you're
content. Time for an insurance checkup free,

812
01:07:46.239 --> 01:07:50.760
no obligation. In comparison, call
Compass Insurance paying too much your coverage

813
01:07:50.760 --> 01:07:55.480
at dozens of insurance companies find out
now three O three seven to seven to

814
01:07:55.480 --> 01:07:59.159
one. Help. You'll think you're
his only customer when you choose Frank durand

815
01:07:59.159 --> 01:08:03.079
the real estate man to list your
home with Remax Alliance three all three nine

816
01:08:03.079 --> 01:08:12.960
two zero sixteen twenty two. Hi
Tom Martino here, three all three seven

817
01:08:13.039 --> 01:08:18.640
one three talk seven one three eight
two five five. Okay, we were

818
01:08:18.640 --> 01:08:23.079
talking about reviews. Mitch Fluria,
who's here, My guests say from the

819
01:08:23.159 --> 01:08:28.439
Artigranite dot com says yeah, businesses
man, that really means something. How

820
01:08:28.439 --> 01:08:30.920
do you know it means something?
I'm asking you, as a business owner,

821
01:08:31.199 --> 01:08:34.720
do you get feedback from the feedback. I often wonder. I know

822
01:08:34.840 --> 01:08:40.720
people put a lot of stock,
a lot of business owners put a lot

823
01:08:40.720 --> 01:08:45.159
of stock or a lot of emphasis
on positive reviews, but I wonder if

824
01:08:45.199 --> 01:08:49.640
they have any feedback to justify that
well. I think anymore, if you

825
01:08:49.760 --> 01:08:54.039
need something, a service or or
a product, you just look up a

826
01:08:54.079 --> 01:08:57.920
company in your neighborhood are on a
set of down and you just look up

827
01:08:57.960 --> 01:09:00.600
their reviews and the rating, and
if it's cool, you go. Then

828
01:09:00.159 --> 01:09:03.680
but one or two bad ratings,
I can pick out the ones who are

829
01:09:03.760 --> 01:09:09.720
just malcontents if they have a bunch
of good ones. Where it really is

830
01:09:09.840 --> 01:09:13.920
suspect is where there are a lot
of bad ones, and then you hear

831
01:09:14.039 --> 01:09:19.680
a few great ones, the the
the extreme or the other way around.

832
01:09:19.680 --> 01:09:23.199
You know, the extreme company that
has you know, a thousand and five

833
01:09:23.239 --> 01:09:27.720
star reviews and one Yeah, that's
what I mean. Why would you care?

834
01:09:27.840 --> 01:09:30.760
No, I'm serious. If you
had all these great reviews and then

835
01:09:30.800 --> 01:09:32.520
you had you get a bad one. I think one of the worst things

836
01:09:32.560 --> 01:09:38.279
you can have is milk toast the
middle. Oh yes, yeah, I

837
01:09:38.359 --> 01:09:41.600
think if I see a guy with
a bunch of great ratings or a business,

838
01:09:41.640 --> 01:09:44.319
I mean, and then I see
a couple of bad ratings, I

839
01:09:44.359 --> 01:09:46.960
don't care. If I see a
guy with a bunch of bad ones and

840
01:09:47.079 --> 01:09:49.640
just a few good ones, I
do care, and I won't use them.

841
01:09:49.840 --> 01:09:55.159
If I see a lot of mediocre
reviews, I'm not sure i'll use

842
01:09:55.199 --> 01:10:00.159
them. So But but anyway,
have you ever had anyone call you,

843
01:10:00.199 --> 01:10:06.560
though, Mitch and say, because
of your great reviews they picked you.

844
01:10:06.560 --> 01:10:11.239
No. Generally people see the good
reviews we have and they just call.

845
01:10:11.279 --> 01:10:13.960
Of course, it's only all,
but they don't actually mention it. Do

846
01:10:14.000 --> 01:10:16.399
they ever mention it? A lot
of times they mentioned that we have great

847
01:10:16.479 --> 01:10:19.199
reviews and gred reputation and that's why
they want to work. Now. I

848
01:10:19.239 --> 01:10:21.199
know, once in a while over
the years, you've had a couple of

849
01:10:21.199 --> 01:10:26.239
people are very difficult. I mean
I know thatuction. Yeah, of course,

850
01:10:27.119 --> 01:10:30.640
and I know and we've been through
them, and there's I've never found

851
01:10:30.680 --> 01:10:33.439
a problem with you. I'm going
to be straight. But when you do

852
01:10:33.560 --> 01:10:40.079
get one of those, what do
people ever mention it to you? Do

853
01:10:40.199 --> 01:10:42.920
people ever say, you know,
Mitch, I've seen you got a lot

854
01:10:42.920 --> 01:10:45.800
of great reviews, but what about
this one person? Did they ever ask

855
01:10:45.840 --> 01:10:47.359
you about it? Once in a
while they will bring that out there.

856
01:10:47.520 --> 01:10:53.079
That's good because you want to be
able to explain explain what they were exactly,

857
01:10:53.199 --> 01:10:56.760
and I think that's a good thing. So reviews are popular, But

858
01:10:56.920 --> 01:11:00.319
there's another trend in reviews. I
want to talk about. Come up,

859
01:11:00.359 --> 01:11:02.880
that's bothering me and I want to
know if you've guys noticed it. Plus

860
01:11:03.319 --> 01:11:06.920
all of your calls get him in
now three o three seven one three talk

861
01:11:10.000 --> 01:11:14.279
Go with a sure thing Denver's Best
roofer Excel Roofing dot com. You don't

862
01:11:14.279 --> 01:11:20.119
pay a cent until you're content.
Time for an insurance check up free,

863
01:11:20.199 --> 01:11:26.840
no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance

864
01:11:26.840 --> 01:11:30.560
companies find out now three oh three
seven seven to one help. You'll think

865
01:11:30.600 --> 01:11:33.640
you're his only customer when you choose
Frank durand the real estate Man dot com

866
01:11:33.640 --> 01:11:39.319
to list your home with Remax Alliance
three oh three nine two zero sixteen twenty

867
01:11:39.359 --> 01:11:53.600
two. Ripped of need that who
you don't have to come? Run in

868
01:11:53.680 --> 01:12:01.119
chess as we can sit. That's
gonna help. Come is the Troubleshooter Show,

869
01:12:01.800 --> 01:12:08.319
No Tom Martinez, Tom, what's
happening right here? With Mitch Fluria

870
01:12:08.359 --> 01:12:14.279
from the artofgraned dot com and I'm
also with Major Mark Major. We got

871
01:12:14.359 --> 01:12:18.079
Kachina colorI and I think we got
the Dragon. Now, I think Shannon

872
01:12:18.800 --> 01:12:23.800
Shannon took off and we got the
Dragon Dragon. I need your I need

873
01:12:23.840 --> 01:12:28.760
your help on this show. All
right. There's one thing, and only

874
01:12:28.760 --> 01:12:32.399
one thing that Brownie does better than
me. Only one thing, and change

875
01:12:32.479 --> 01:12:39.760
light bulbs. And Brownie doesn't actually
do it better. You do it better,

876
01:12:40.560 --> 01:12:45.520
and that is I. Since I
have a bunch of morons and YouTube

877
01:12:45.520 --> 01:12:49.359
morons, but I have also a
bunch of listeners who are pretty creative.

878
01:12:49.720 --> 01:12:57.039
What I'd like to do is I
like to have more feedback on that that

879
01:12:57.439 --> 01:13:04.279
audio feedback talk. So it's on
the iHeartRadio app. And it's obvious,

880
01:13:04.359 --> 01:13:09.399
right, it's a button. We've
not used it a lot, But why

881
01:13:09.399 --> 01:13:12.560
don't you explain to my moronic listeners
how they do it. Yeah, when

882
01:13:12.560 --> 01:13:15.880
you're listening to us on the iHeart
app, you'll see there's a little red

883
01:13:15.920 --> 01:13:17.720
microphone button near the top, and
you just give a click on that.

884
01:13:18.159 --> 01:13:21.479
You've got thirty seconds to leave a
quick little voicemail, or as we refer

885
01:13:21.560 --> 01:13:26.279
them to as a talkback and you
can say what you want about whatever you

886
01:13:26.319 --> 01:13:30.640
want, and I'll get it within
seconds once you hit a post, and

887
01:13:30.680 --> 01:13:31.880
then we can play it on the
air if it's worth it. I really

888
01:13:31.920 --> 01:13:34.720
do, I really do want to
start trying to get more of that,

889
01:13:34.840 --> 01:13:39.319
because sometimes people they don't want to
stand hold, but they want to make

890
01:13:39.319 --> 01:13:42.760
a quick comment. They might be
an expert even or they might want to

891
01:13:42.800 --> 01:13:45.720
say something and Mark, I don't
know if you've heard Brownie, but they

892
01:13:45.760 --> 01:13:48.600
make really good use of this talkback. Really. In fact, I think

893
01:13:48.640 --> 01:13:54.000
they're the only show, are you
guys, the only show that really makes

894
01:13:54.000 --> 01:13:57.000
such use of it, the only
ones I know of. We're definitely the

895
01:13:57.000 --> 01:14:00.199
biggest, the show in the biggest
show in the cluster that deals with them,

896
01:14:00.279 --> 01:14:04.319
so not many other people play with
them so much. I would recommend

897
01:14:04.359 --> 01:14:08.880
for any of the Tom Martino morons
that it would be more for like a

898
01:14:08.920 --> 01:14:12.760
comment and not for any anybody that
has no, no, not if you

899
01:14:12.800 --> 01:14:15.039
have a real long problem. Well
you know, I took my car in

900
01:14:15.359 --> 01:14:18.760
and then it went like that,
and then it went like that. No,

901
01:14:18.760 --> 01:14:21.159
no, you want to make a
comment like tell her to do this,

902
01:14:21.279 --> 01:14:24.359
tell him to do that. I
can do this. I did this

903
01:14:24.439 --> 01:14:29.520
absolutely perfect? Or Tom, why
is Mark sounding so ridiculous? Stuff like

904
01:14:29.560 --> 01:14:34.640
that? You can leave feedback and
you know so, and if you want

905
01:14:34.680 --> 01:14:39.560
to do that that you don't call
anywhere to do that. You just go

906
01:14:39.680 --> 01:14:44.520
to the iHeartRadio app or we're on
and hit that red microphone button. So

907
01:14:44.600 --> 01:14:46.439
let well, I do want to
experiment more and more with that, So

908
01:14:47.159 --> 01:14:51.880
keep me aware of that dragon when
people come in and we'll see I really

909
01:14:51.920 --> 01:14:57.720
mean it. I love how people
participate with Brownie in the morning on that,

910
01:14:57.840 --> 01:15:00.680
especially on the opening of the shows, and it's kind of cool.

911
01:15:01.199 --> 01:15:03.680
And yeah, we have a lot
of fun with it. We can do

912
01:15:03.720 --> 01:15:08.680
that here too. Yeah. Anyway, so anytime any kind of feedback at

913
01:15:08.680 --> 01:15:11.960
all, people, let's experiment with
that. Now, let's talk to Dave,

914
01:15:13.119 --> 01:15:15.439
and Dave has a problem with I
believe and I watch now is that

915
01:15:15.640 --> 01:15:21.239
the are we talking about the smart
watch by Apple? Correct? What's going

916
01:15:21.279 --> 01:15:27.159
on? Dave? Well, about
five months ago they had a software update

917
01:15:27.800 --> 01:15:31.239
and I watched quit working. Wait
did it take the update or did it

918
01:15:31.279 --> 01:15:38.680
not take the update? It did
not, So in other words, it

919
01:15:38.720 --> 01:15:42.960
was never updated or it bricked while
it was being updated. What happened?

920
01:15:45.439 --> 01:15:49.359
They did the software update. After
that, it wouldn't function. Okay,

921
01:15:49.439 --> 01:15:56.159
so it took an update and stopped
working. Yes, went to T Mobile.

922
01:15:56.239 --> 01:15:58.680
T Mobile said you have to go
to the Apple store. So well,

923
01:15:58.720 --> 01:16:01.800
of course, the Apple store and
Littleton said, you need a new

924
01:16:01.840 --> 01:16:05.560
phone, may be happy to sell
you a new phone. I'm still paying

925
01:16:05.600 --> 01:16:08.880
for it. I mean, wait, wait, a new phone? You

926
01:16:08.960 --> 01:16:12.439
said the I watched I watch.
I'm sorry, yeah, I'm sorry.

927
01:16:13.640 --> 01:16:15.600
Okay, So now why did they
say you need a new one? How

928
01:16:15.640 --> 01:16:19.880
old is that one? About a
year and a half. It was out

929
01:16:19.920 --> 01:16:24.640
of warranty. Well, it might
be out a warranty. But can't they

930
01:16:25.000 --> 01:16:30.880
figure out what's wrong with it?
They? It's the store, they and

931
01:16:30.920 --> 01:16:38.279
how did it stop working? Well, let me let me ask you.

932
01:16:38.319 --> 01:16:40.880
Does it does it come on at
all? Or does it? Is it

933
01:16:40.960 --> 01:16:46.920
what we call bricked? It's nothing? Yeah, let me go get it.

934
01:16:47.359 --> 01:16:55.319
I mean, is it totally black
and done? Can you charge it?

935
01:16:55.680 --> 01:16:59.079
Yes? I can charge it.
Does it do everything but not connect?

936
01:16:59.159 --> 01:17:03.279
It just simply won't connect to your
phone? No, it's just won't

937
01:17:03.439 --> 01:17:08.920
do anything. I mean, does
it tell? Does it tell the time?

938
01:17:09.159 --> 01:17:15.359
Or is it just black? No? It's is it black? It's

939
01:17:15.479 --> 01:17:19.920
charging right now. Well, the
letters come up. They're huge. They're

940
01:17:20.039 --> 01:17:24.720
huge. I mean, like you
know, like the face of the watch.

941
01:17:25.079 --> 01:17:28.279
You can't see the face of the
watch because the seven or the six

942
01:17:28.399 --> 01:17:31.840
is just huge. Okay, it's
stuck in the zoom mode. It's stuck

943
01:17:31.880 --> 01:17:35.119
in the zoom mode. No,
no, yeah, whatever, Well,

944
01:17:35.199 --> 01:17:39.039
I know that happened. I've had
that, not to a smart watch.

945
01:17:39.039 --> 01:17:42.640
I had it happen to my cell
phone. And it happens sometimes during an

946
01:17:42.680 --> 01:17:46.000
update if you touch it in the
wrong way. Sometimes things zoom when you

947
01:17:46.000 --> 01:17:48.760
touch them in the wrong way or
in the right way. But here's the

948
01:17:48.800 --> 01:17:53.840
deal. You got to figure out
how to undo that now, Now,

949
01:17:53.840 --> 01:17:56.359
I'm serious. When I had it
done with my cell phone, there was

950
01:17:56.359 --> 01:18:00.760
a specific sequence I had to do
to get it to reboot. I just

951
01:18:00.840 --> 01:18:05.920
can't believe the Genius bar would not
even impart information. Did you actually make

952
01:18:05.960 --> 01:18:15.239
an appointment at Apple Store? Yeah. I went in there and showed them

953
01:18:15.239 --> 01:18:17.079
what was going on. I said, you need a new I Watch.

954
01:18:18.039 --> 01:18:23.560
Okay, that is ridiculous. I
know, come on, I'm paying for

955
01:18:23.600 --> 01:18:26.680
it and I haven't used it for
the last five months. I'm still paying

956
01:18:26.680 --> 01:18:30.039
for it, and well that's not
their fault. I mean, if it's

957
01:18:30.039 --> 01:18:31.159
out of warranty, what else is
going to happen? I mean, come

958
01:18:31.199 --> 01:18:34.000
on, it's out of warranty.
Man, Well I know that mark,

959
01:18:34.119 --> 01:18:39.520
but come on, I mean,
even if something's out of warranty, they

960
01:18:39.560 --> 01:18:49.079
have to have seen problems like this
before. Okay, So here's what I'm

961
01:18:49.119 --> 01:18:54.640
doing. I'm writing on the Apple
site to see what comes up on the

962
01:18:54.720 --> 01:19:01.199
search because well, no, I've
done that before. Okay, Now have

963
01:19:01.359 --> 01:19:10.119
you tried Okay, this is not
uncommon. This is what's good. It's

964
01:19:10.239 --> 01:19:15.640
caught. It's probably caught in the
zoom mode and it was activated accidentally during

965
01:19:15.640 --> 01:19:19.880
an update, and you can there's
a whole bunch of instructions. Have you

966
01:19:20.000 --> 01:19:30.079
just tried a simple double tap with
your two fingers on the face. I'm

967
01:19:30.079 --> 01:19:34.119
doing that now, just try it, and then the other one is pressing

968
01:19:34.159 --> 01:19:41.159
whatever this means, I don't have
one of these pressing the digital crown quickly

969
01:19:41.319 --> 01:19:49.039
three times on two crown yeah whatever, it says, press and hold both

970
01:19:49.319 --> 01:19:57.520
side buttons. You got the digital
crown until the screen turns black. Yeah.

971
01:19:57.600 --> 01:20:00.439
If you you know what if you
google this? Yeah, but we're

972
01:20:00.479 --> 01:20:04.640
forgetting he brought it into an Apple
store and they said, mind to buy

973
01:20:04.640 --> 01:20:10.119
a new one mark That doesn't matter. I've had things happen before where they

974
01:20:10.359 --> 01:20:14.800
where the Apple store will not take
the time to go through it, and

975
01:20:15.520 --> 01:20:18.960
they don't. You know, it's
they're a genius bar meaning a genius in

976
01:20:19.039 --> 01:20:24.800
selling stuff. They're not a genius
at fixing stuff necessarily. Now, I

977
01:20:24.840 --> 01:20:30.680
should be fair. There were times
when there were certain updates happened with a

978
01:20:30.800 --> 01:20:35.840
with a laptop that Stephanie's laptop.
They took it and they were able to

979
01:20:35.840 --> 01:20:41.039
fix it. But let's get I
ted on to see if he has heard

980
01:20:41.039 --> 01:20:45.960
about this. But did you try
toggling the zoom off and on like with

981
01:20:46.039 --> 01:20:55.119
the way we said, and then
did you restart the whole watch? They're

982
01:20:55.159 --> 01:21:00.600
still charging? Tom, Well,
when it's not charging, try those things

983
01:21:00.640 --> 01:21:06.239
double tap and then and then also
try to on three times you you touch

984
01:21:06.319 --> 01:21:11.399
the bezel three times quickly or what
they call wait wait, wait, I

985
01:21:11.439 --> 01:21:18.479
bet it's right here. Okay what
series watch? Is it to A three

986
01:21:19.199 --> 01:21:25.119
four? Well, it doesn't matter
if it's a it's a three four or

987
01:21:25.159 --> 01:21:29.840
five. I assume right. It
says here if you want it to work

988
01:21:29.880 --> 01:21:32.640
again and it's not working get a
hammer. Do you have a hammer close

989
01:21:32.720 --> 01:21:39.720
to you? Stop? Never mind, get a hammer, and then head

990
01:21:39.720 --> 01:21:44.880
over to the Samsung store and buy
a real watch. You know what,

991
01:21:45.239 --> 01:21:48.800
Let me see if Ted's around.
I don't I want to see if he's

992
01:21:48.840 --> 01:21:54.640
heard of this. And three H
three seven one three talk seven one three

993
01:21:55.119 --> 01:22:00.840
eight two five five. Let me
just see if Ted's around, and then

994
01:22:00.880 --> 01:22:03.800
we'll be listening, okay, and
then try those other things. But here's

995
01:22:03.840 --> 01:22:08.359
what I want you to do.
If you have artificial intelligence like bing,

996
01:22:08.920 --> 01:22:13.039
if you have copilot. I don't
google anything anymore. But what I put

997
01:22:13.039 --> 01:22:16.000
in I also put this in there. My I watch is took an update

998
01:22:16.039 --> 01:22:20.000
and got stuck in a zoom mode
anything like that. They come up with

999
01:22:20.119 --> 01:22:24.039
procedures and answers. Again, I
don't, I don't know how I can

1000
01:22:24.119 --> 01:22:29.720
live without these this uh this stuff
anymore. I love AI for certain things.

1001
01:22:29.760 --> 01:22:33.279
That is three L three seven to
one three talk three L three seven

1002
01:22:33.319 --> 01:22:36.760
one three eight two five five.
And by the way, mine is politically

1003
01:22:36.840 --> 01:22:42.800
incorrect. Dragon. You told me
one time that there were some of these

1004
01:22:42.880 --> 01:22:51.960
AI image generators that were quite woke
and correct about generating images of past presidents,

1005
01:22:53.159 --> 01:22:57.720
and Washington was black. Yeah,
And so you asked it to generate

1006
01:22:57.800 --> 01:23:02.079
certain images and they would come back
Asian or black or Hispanic and not accurate.

1007
01:23:02.560 --> 01:23:08.479
And mine is just the opposite.
Everything I ask for on an image

1008
01:23:09.039 --> 01:23:15.079
comes it comes as a middle aged, good looking white man everything if I

1009
01:23:15.119 --> 01:23:19.079
ask for, for example, I'm
putting together some flash cards for something,

1010
01:23:19.680 --> 01:23:25.680
and I ask for a happy investor
or a concerned investor, or an auto

1011
01:23:25.760 --> 01:23:32.279
mechanic, or an airline pilot,
or even a server or a restaurant owner.

1012
01:23:32.520 --> 01:23:38.439
And so I'm putting I'm putting together
some consumer presentations, and I'm asking

1013
01:23:38.479 --> 01:23:41.560
for technicians and different images. You
know, I used to go out and

1014
01:23:41.600 --> 01:23:44.720
just buy images. Now you don't
have to. You just generate your own.

1015
01:23:45.159 --> 01:23:51.880
And I can't believe every single image
I've gotten, every one of them,

1016
01:23:53.399 --> 01:23:57.159
has been a middle aged, good
looking white man. Maybe that's because

1017
01:23:57.199 --> 01:24:00.680
of me, I don't know,
But do you get that, well,

1018
01:24:00.720 --> 01:24:04.760
what part of that description do you
fit? I'm saying it's not middle aged,

1019
01:24:05.239 --> 01:24:10.039
cook, I it ain't good looking. It's because of who I am.

1020
01:24:10.239 --> 01:24:14.000
I am a white male. Maybe
I don't you would think if it

1021
01:24:14.079 --> 01:24:17.920
was, you know, trying to
sh mar shut up. You don't even

1022
01:24:17.960 --> 01:24:23.600
want to know who it looks like
when I put in a hole. Look,

1023
01:24:24.279 --> 01:24:27.039
we'll pay dragon. Did we get
any of that talkback? I was

1024
01:24:27.079 --> 01:24:29.600
just gonna say, Hey, we
just did. We got a couple of

1025
01:24:29.600 --> 01:24:31.359
talkbacks here, Tom, I've got
a good question here for a talkbacker over.

1026
01:24:31.399 --> 01:24:33.439
Sorry, let's do it when we
come back. We got more coming

1027
01:24:33.520 --> 01:24:43.079
up. You got it? Go
with a sure thing Denver's best roofer Excel

1028
01:24:43.199 --> 01:24:49.000
roofing dot com. You don't pay
a cent until you're content. Time for

1029
01:24:49.000 --> 01:24:55.520
an insurance checkup free, no obligation
comparison call Compass Insurance paying too much your

1030
01:24:55.520 --> 01:24:59.640
coverage at dozens of insurance companies find
out now three oh three seven seven to

1031
01:24:59.640 --> 01:25:02.479
one help. You'll think you're his
only customer when you choose Frank durand the

1032
01:25:02.479 --> 01:25:08.039
real estate Man dot com to list
your home with Remax Alliance three oh three

1033
01:25:08.119 --> 01:25:15.600
nine two zero sixteen twenty two.
Yeah, Tom, maybe I'm too dumb

1034
01:25:15.640 --> 01:25:17.880
to figure it out. But how
do I become one of your YouTube morons?

1035
01:25:20.039 --> 01:25:24.279
Hey? I had a question?
How old is that Tom Martina guy?

1036
01:25:24.680 --> 01:25:28.119
I mean, my goodness, he
looks older than Biden on that YouTube,

1037
01:25:28.119 --> 01:25:31.159
and man, he looks older than
Trump and Biden put together. I

1038
01:25:31.159 --> 01:25:34.359
don't think I ever seen such an
old guy in my life when I was

1039
01:25:34.399 --> 01:25:40.880
growing up. I remember my great
great great granddaddy Tom back then get rid

1040
01:25:40.920 --> 01:25:42.960
of that, all right, I
would love to know his real laugh.

1041
01:25:43.279 --> 01:25:46.800
Thank you. That's great, that
guy, man. I'm not talk back

1042
01:25:46.840 --> 01:25:54.720
anymore. Hey, so listen.
To become a YouTube moron, you just

1043
01:25:54.760 --> 01:26:00.479
go to YouTube dot com and look
for uh troubleshitter Network. Then you just

1044
01:26:00.640 --> 01:26:04.479
mark. Do they have to be
like logged in? Uh No, I

1045
01:26:04.520 --> 01:26:08.359
don't think show. I think they
have to have a YouTube log in of

1046
01:26:08.399 --> 01:26:11.239
their own right now. I don't
think show. I don't think I think

1047
01:26:12.199 --> 01:26:15.520
live chat. Yeah, to be
on the live chat, they would,

1048
01:26:15.600 --> 01:26:19.239
right, Yeah, anyway, that's
correct. So we're we're for you're just

1049
01:26:19.279 --> 01:26:25.000
tuning in. We did this,
Uh. I wanted to start mimicking Brownie

1050
01:26:25.079 --> 01:26:27.720
Show, where they use this talkback
a lot. They do a really good

1051
01:26:27.840 --> 01:26:30.439
job, and Dragon works that show. So I asked them to let's do

1052
01:26:30.520 --> 01:26:33.720
it, and so I got a
couple good more couple good more talkbacks.

1053
01:26:33.760 --> 01:26:36.159
If you want to go from here, yeah, well go ahead, Yeah,

1054
01:26:36.239 --> 01:26:41.520
let's hear something. Well, Martine, is this Bert near back time?

1055
01:26:41.600 --> 01:26:46.079
You start using them talkbacks. Oh, that's the usual. That's a

1056
01:26:46.359 --> 01:26:50.560
that's a talkbacker that normally does the
Brownie Show. So if he's a good

1057
01:26:50.600 --> 01:26:53.479
guy, we like him. And
then there's one more. I like this

1058
01:26:53.520 --> 01:27:00.279
one too, Dragon Redbeard is the
greatest radio producer in the history of radio.

1059
01:27:00.760 --> 01:27:05.680
We love you. Dragon said that
with Shannon his uncle. Anyway,

1060
01:27:06.640 --> 01:27:11.079
anyway, Okay, we got Mitch
Fleuriro with us from the Art of Granite,

1061
01:27:12.239 --> 01:27:15.079
and we were talking about a lot
of stuff. Free materials Mark for

1062
01:27:15.119 --> 01:27:20.319
that and it's really cool stuff.
Mitch he's doing people. I didn't get

1063
01:27:20.359 --> 01:27:25.920
to say this before, but Mitch
is actually doing our master bath. Suzanne

1064
01:27:25.960 --> 01:27:29.239
went and picked out the uh.
I always want to say marble, but

1065
01:27:29.279 --> 01:27:31.159
it's not marble. What is it? Courts. It's the courts, the

1066
01:27:31.199 --> 01:27:35.920
engineers. It's gonna look gorgeous.
We're gonna surround the whole tub Tom in

1067
01:27:36.079 --> 01:27:42.760
courts. Oh man, that's beautiful. Now when it comes to have you

1068
01:27:42.800 --> 01:27:46.359
ever had people when you're doing a
kitchen or doing a job they say,

1069
01:27:46.399 --> 01:27:50.079
hey, Mitch, look at this
built. Did they have these cubbies and

1070
01:27:50.199 --> 01:27:55.479
walls? I've seen them? And
then the bottom of it instead of drywall.

1071
01:27:55.520 --> 01:27:57.439
They want to put a piece of
granite there. Have you ever done

1072
01:27:57.439 --> 01:28:00.720
those? You know what I mean
by these art what do they call coves

1073
01:28:00.800 --> 01:28:04.159
or cutouts in walls? You know
where they are they either have artwork that's

1074
01:28:04.199 --> 01:28:08.000
lit up or they have a like
gulp shirt. You a wall, yeah,

1075
01:28:08.439 --> 01:28:12.800
a wall exactly. Can extell little
shelves in the niche, Yeah,

1076
01:28:12.880 --> 01:28:15.640
that's on those seals. And yes, we do a lot of that because

1077
01:28:15.680 --> 01:28:18.960
every time we have slaps assigned for
a project, we end up with,

1078
01:28:19.359 --> 01:28:23.479
you know, small pieces here and
there, and you can cut them and

1079
01:28:23.520 --> 01:28:27.520
put them in it elsewhere in the
house to match. Yes, so in

1080
01:28:27.520 --> 01:28:30.560
a kitchen for example, if you're
doing if you did the counter in a

1081
01:28:30.600 --> 01:28:32.800
backsplash or whatever, and you have
some left, you could do some window

1082
01:28:32.840 --> 01:28:36.439
sills in the kitchen. Yes.
And wall caps. We wanted the wall

1083
01:28:36.479 --> 01:28:39.920
caps, just like if you have
like a pony wall or like a half

1084
01:28:40.000 --> 01:28:42.399
high wall. Oh yeah, yeah, yeah, just a cap on the

1085
01:28:42.439 --> 01:28:45.840
wall. Not necessarily a bar,
but a cap or like at the entry

1086
01:28:45.840 --> 01:28:48.680
away. Sometimes we would cut you
know, these long, skinny pieces and

1087
01:28:48.720 --> 01:28:53.199
just set them on top and that
looks really pretty. Oh. Yes,

1088
01:28:53.319 --> 01:28:57.960
so when you walk in sometimes those
half walls you have are basically hip walls

1089
01:28:58.119 --> 01:29:00.199
and there's just dry wall on top. Yeah yeah, yeah, just put

1090
01:29:00.239 --> 01:29:03.760
these caps on and maybe a little
bit wider than the walls and you can

1091
01:29:03.840 --> 01:29:08.880
set you know, plants or ours. I love that idea. So this

1092
01:29:08.920 --> 01:29:12.560
is where remnants would come in perfectly. And of course, if I have

1093
01:29:12.600 --> 01:29:15.640
a small one and I just want
to buy or or get the get the

1094
01:29:15.680 --> 01:29:19.199
free remnant and have you fabricate it. Can I just pick it up and

1095
01:29:19.239 --> 01:29:23.159
install it. If it's just a
small piece, we'll cut it and polish

1096
01:29:23.159 --> 01:29:25.479
it for you and then I'll pick
it up and I can because I have

1097
01:29:25.520 --> 01:29:29.520
some. I actually have some.
The more that I think about this now,

1098
01:29:29.520 --> 01:29:31.359
at the top of the stairs,
have this wall where I hate it.

1099
01:29:31.359 --> 01:29:35.039
It's painted. It's just stupid because
here's why you put stuff on there.

1100
01:29:35.359 --> 01:29:40.760
And when it's painted, I don't
know why, but paint it is

1101
01:29:41.199 --> 01:29:45.039
after a while that the thing on
it, the sculpture stuff, digs into

1102
01:29:45.079 --> 01:29:47.000
it a little and it kind of
gets stuck. I don't know if that

1103
01:29:47.039 --> 01:29:50.359
makes sense to you. But you
don't want to keep constantly cleaning and repainting

1104
01:29:50.399 --> 01:29:54.239
the data, Yes, and if
these species are not very large home on

1105
01:29:54.680 --> 01:29:58.479
to pick them up and then to
install it on something like that, you

1106
01:29:58.560 --> 01:30:00.720
just glue it down, just glued, just cacking liquid, which is are

1107
01:30:00.880 --> 01:30:03.680
not that thick right, How thick
would that be for a wall cap?

1108
01:30:04.439 --> 01:30:10.119
Three quarter three cord inch and a
quarter We have the different thicknesses. This

1109
01:30:10.199 --> 01:30:13.920
is a great idea. See,
people, you can actually get free free

1110
01:30:13.960 --> 01:30:16.840
pieces and just pay for that fabrication. And if it's small, like an

1111
01:30:16.960 --> 01:30:21.359
art niche or a wall cap or
something a small piece or a windowsill,

1112
01:30:21.680 --> 01:30:26.039
you can just measure that and do
it. Well. Actually, if I

1113
01:30:26.119 --> 01:30:29.920
wanted you, guys, like on
a windowsill where it's a little more complicated,

1114
01:30:30.680 --> 01:30:32.119
would you do a small job?
I mean we'll pay you pay for

1115
01:30:32.199 --> 01:30:36.079
that fabrication, that installation, but
you would do even a small job,

1116
01:30:36.159 --> 01:30:40.439
right, we would? And this
is small pieces even if they're in between

1117
01:30:40.520 --> 01:30:44.399
walls and walls are not always straight. And yeah, that's where you need

1118
01:30:44.399 --> 01:30:46.720
more professionals. Yes, yeah,
even if it's a small project. We

1119
01:30:46.760 --> 01:30:50.199
go out, we take our measurements
and then and then install it. Yes,

1120
01:30:50.840 --> 01:30:54.000
Mitch, I got to ask this. I don't know why I got

1121
01:30:54.039 --> 01:30:57.840
to ask it, but I always
ask people in the business what's the most

1122
01:30:58.000 --> 01:31:02.279
unusual place you've put granted? Have
there ever been any weird places you put

1123
01:31:02.279 --> 01:31:09.000
granit in? I know that I
had granted one time before I knew you,

1124
01:31:09.359 --> 01:31:12.800
I had to put in a garage. And the reason I did is

1125
01:31:12.880 --> 01:31:19.079
because it was such a good deal
back then that I just had the workshop.

1126
01:31:19.319 --> 01:31:23.000
I swear to God, I had
it done in granted. I mean,

1127
01:31:23.039 --> 01:31:25.960
have you ever had people do it
in their garage? My God,

1128
01:31:26.359 --> 01:31:30.000
No, Mark, Mark, It
wasn't extravagant. I swear to you it

1129
01:31:30.199 --> 01:31:32.000
was. It was a deal.
I think it was Courtney over at Buy

1130
01:31:32.079 --> 01:31:36.000
and Build had some remnants and this
was like twenty years ago, and he

1131
01:31:36.079 --> 01:31:42.079
had some remnants, and I was
buying some cabinets from him for the garage.

1132
01:31:42.800 --> 01:31:46.439
And again I bought him from him
because these cabinets were literally cheaper than

1133
01:31:46.479 --> 01:31:53.479
buying the damn ironclad and metal cabinets
at home depot. And I bought these

1134
01:31:53.479 --> 01:31:56.119
cabinets and he says, you know, we can put granite on top of

1135
01:31:56.119 --> 01:32:00.119
that. And so have you ever
done garages? Not very much? Well,

1136
01:32:00.159 --> 01:32:03.760
you got to get a class your
clientele, man, Okay, So

1137
01:32:03.800 --> 01:32:06.840
they maybe closets. We I don't
know if we installed in closets before.

1138
01:32:06.880 --> 01:32:14.079
Maybe now I want to know if
floors ever granite floors for a landing or

1139
01:32:14.079 --> 01:32:17.720
something, or how about a shower. It's all floors. It's it's slippery,

1140
01:32:17.760 --> 01:32:20.720
so they're not They're not a good
idea for floors. They're too slippery,

1141
01:32:20.800 --> 01:32:23.920
right, Yes, yeah, I
guess you get that caress or the

1142
01:32:24.079 --> 01:32:28.600
leather it finish. But I don't
like a shower. Yeah, we installing

1143
01:32:28.640 --> 01:32:30.920
showers. Yeah. We start it
on the walls, so people you do

1144
01:32:31.039 --> 01:32:34.439
showers for people that need the walls. Yes, yes, some people don't

1145
01:32:34.479 --> 01:32:38.960
like the idea of having groud lines, and so we would just do slabs

1146
01:32:39.000 --> 01:32:42.640
on the walls and not just granite. But we do this either the courts

1147
01:32:42.840 --> 01:32:48.159
or now we can install these thinner
porcelain slabs porcelain slash. Yeah, those

1148
01:32:48.199 --> 01:32:55.800
are absolutely beautiful size. What color
does there's all sorts? Yes? Are

1149
01:32:55.840 --> 01:33:00.000
they veined or are they just flat? Beautiful solid? You find everything nowadays

1150
01:33:00.079 --> 01:33:02.640
a lot of could you tell me, because I'm stupid here when it comes

1151
01:33:02.680 --> 01:33:05.159
to porcelain, What is it?
What is porcelain? Is it a natural

1152
01:33:05.159 --> 01:33:10.239
stone? No, it's an engineer
stone. Yes. So it was around

1153
01:33:10.319 --> 01:33:14.800
way before quartzite or quartz. But
it wasn't manufacturing in a form of large

1154
01:33:14.880 --> 01:33:18.319
slabs. It wasn't. No,
it wasn't. So now now the suppliers

1155
01:33:18.439 --> 01:33:24.640
would would carry the very large ten
ten foot beautiful, aren't they? Are

1156
01:33:24.640 --> 01:33:29.640
they expensive? It's porcelain expensive.
Fabrication can be a little bit more expensive,

1157
01:33:29.800 --> 01:33:32.520
but the product itself, it's not
necessarily more than granite or quartz.

1158
01:33:33.399 --> 01:33:38.079
But they work very well for wall
applications. Is it popular right now?

1159
01:33:38.119 --> 01:33:42.560
Portionly it's more popular yes, yeh? And what mainly for? For what?

1160
01:33:42.800 --> 01:33:45.800
For walls? I recommend it for
walls, not as much. For

1161
01:33:45.880 --> 01:33:48.640
countertops. It needs to be mither
than the edges need to be thickened.

1162
01:33:49.439 --> 01:33:54.640
For that I recommend courts or granite
or quartzite. But for walls, in

1163
01:33:54.720 --> 01:34:00.600
shower walls, porcelain is a great
Have they ever done porcelain backsplashes? Yes?

1164
01:34:00.840 --> 01:34:03.600
Yeah, that must be pretty.
And you can get a lot of

1165
01:34:03.600 --> 01:34:06.560
different colors in porcelain. Oh,
there's an abundance of choices. No.

1166
01:34:06.680 --> 01:34:11.439
Yes, And on a hardness scale, is it pretty hardy? It's very

1167
01:34:11.520 --> 01:34:16.239
very hard and it's heat proof.
Oh. Interesting. So on a porcelain

1168
01:34:16.399 --> 01:34:21.680
versus, let's say a quartz.
They're both engineered, right, yes,

1169
01:34:21.880 --> 01:34:27.840
okay, So on these two,
what would be heardier? What's stronger?

1170
01:34:28.079 --> 01:34:30.840
Well, they're both. I'd say
they're just as hard as the porcelain's heat

1171
01:34:30.880 --> 01:34:35.479
proof. Quartz is a heat resistant
but not proof. So you can if

1172
01:34:35.520 --> 01:34:40.840
you said something very very hot on
a quartz lab he may burn, he

1173
01:34:40.880 --> 01:34:45.359
may leave, really okay, okay, and you can't burn granite at all,

1174
01:34:45.439 --> 01:34:48.239
can you? No? No?
And okay? Three o three seven

1175
01:34:48.279 --> 01:34:51.319
one three eight two five. This
is very very interesting, all right,

1176
01:34:51.479 --> 01:34:58.239
And you can also call three oh
three Martino three oh three six two seven

1177
01:34:58.800 --> 01:35:02.239
eight four six ske and when we're
not here, that goes to a voicemail

1178
01:35:02.279 --> 01:35:05.880
that we check every single day.
And of course right now three oh three

1179
01:35:06.000 --> 01:35:10.840
seven one three talk is here three
oh three seven one three eight two five

1180
01:35:11.000 --> 01:35:19.960
five Go with a sure thing Denver's
best roofer excel roofing dot com. You

1181
01:35:20.000 --> 01:35:28.000
don't pay a cent until you're content. Time for an insurance checkup, free,

1182
01:35:28.119 --> 01:35:32.239
no obligation comparison call Compass Insurance paying
too much your coverage at dozens of

1183
01:35:32.279 --> 01:35:36.479
insurance companies find out now three oh
three seven seven to one help You'll think

1184
01:35:36.520 --> 01:35:41.520
you're his only customer when you choose
Frank durand the real estate man dot com

1185
01:35:41.560 --> 01:35:45.239
to list your home with Remax Alliance
three oh three nine two zero sixteen twenty

1186
01:35:45.239 --> 01:35:58.359
two. Tom ask Mitch if he
works on concrete countertops. Interesting, that's

1187
01:35:58.399 --> 01:36:00.319
talk back. By the way,
go to the Ihart radio app press the

1188
01:36:00.479 --> 01:36:04.880
red micro we get you on the
air, Mitch. Do you do a

1189
01:36:05.039 --> 01:36:09.560
concrete I think you one time you
said no, no, we don't fabricate

1190
01:36:09.600 --> 01:36:13.359
contr That's the only thing you don't
do, right. We also don't fabricate

1191
01:36:13.439 --> 01:36:15.960
lemonade like that for Mica. Well, of course not. That's like crap.

1192
01:36:16.119 --> 01:36:18.640
Yeah, but no, we don't. We don't. We don't fabricate

1193
01:36:19.159 --> 01:36:23.840
concrete. Do you remember the old
Korean we used to call it. It

1194
01:36:23.880 --> 01:36:28.199
was the it was the shizzness at
the time everyone wanted Korean. Well that

1195
01:36:28.319 --> 01:36:30.600
was the next step up from the
lemonade from the four Mica back in the

1196
01:36:30.680 --> 01:36:34.600
day. Yes, does anyone do
Is there anything like a Korean anymore?

1197
01:36:35.720 --> 01:36:42.680
Nah? No? Some some of
the courts speckled colors look somehow like the

1198
01:36:42.720 --> 01:36:45.720
four. Now this is something I
really want to know about. By the

1199
01:36:45.720 --> 01:36:50.199
way, our number three oh three
seven one three talk three oh three seven

1200
01:36:50.279 --> 01:36:55.800
one three eight two five five and
the talk box red microphone. We crashed

1201
01:36:55.800 --> 01:36:57.920
the server. So many people are
trying to get through. So if you

1202
01:36:57.960 --> 01:37:00.520
tried to do it, do it
again the iHeartRadio app. If you were

1203
01:37:00.560 --> 01:37:04.640
rejected for some reason and then you
hit the microphone, but call us now

1204
01:37:04.680 --> 01:37:08.359
too. Three all three seven one
three eight two five five. I wanted

1205
01:37:08.359 --> 01:37:15.039
to ask something about quartz and quartz
site. There is a difference. Oh,

1206
01:37:15.079 --> 01:37:19.359
there's a big difference. Now what
is quartz is manufactured and it's perfect

1207
01:37:19.479 --> 01:37:24.560
right, It's like one solid color
whatever. So we call it courts,

1208
01:37:24.600 --> 01:37:27.760
but I like to refer to it
as engineer stone or a man made so

1209
01:37:27.800 --> 01:37:31.840
that the voice confusion the natural or
the quartz site. The natural quartz site

1210
01:37:31.920 --> 01:37:36.319
slabs are corried from the mountains,
just like the granite the marble. And

1211
01:37:36.359 --> 01:37:40.560
what do they look like? Do
they look like quartz or do they look

1212
01:37:40.600 --> 01:37:45.079
more uneven? The natural quartzite slabs
are really pretty. They're very they're they're

1213
01:37:45.159 --> 01:37:50.000
lighter than granite, a lot of
veining, a lot of pattern, very

1214
01:37:50.079 --> 01:37:57.640
nice flow, and those colors are
trending right now. So natural quartz site

1215
01:37:58.079 --> 01:38:03.840
is it is it more expense generally
can be a little more expensive than granite,

1216
01:38:05.359 --> 01:38:10.640
although not all the designs are,
you know, very expensive now,

1217
01:38:11.439 --> 01:38:15.920
but but so, oh, I
see it looks somewhat like it. Could

1218
01:38:15.000 --> 01:38:18.399
you could almost think it's granited.
Yes, yeah, it looks like marble,

1219
01:38:18.479 --> 01:38:21.680
but it's a lot harder. It's
harder. So marble is soft?

1220
01:38:23.439 --> 01:38:27.920
Is there a limestone or is that
not? That's not a counter it is

1221
01:38:27.960 --> 01:38:30.479
but not No, it's not very
No, it's not common because of how

1222
01:38:30.560 --> 01:38:36.880
soft it is. And again if
you're now now, now, can you

1223
01:38:38.119 --> 01:38:44.279
order or can people order like walls, wallplates, wall switches, switch cover

1224
01:38:44.359 --> 01:38:46.760
switch plates, I think they call
them if they wanted to match or do

1225
01:38:46.800 --> 01:38:50.840
you make those? We don't make
them. I think there's somebody out there

1226
01:38:50.880 --> 01:38:55.920
that would maybe paint them so they
blend the okay, needs to be more

1227
01:38:55.960 --> 01:39:00.239
popular. But yeah, there is
such thing we can install backsplash and then

1228
01:39:00.439 --> 01:39:04.399
and some of these quartzite slabs I'm
looking at are really beautiful. But so

1229
01:39:04.920 --> 01:39:10.039
the reason people go with the quartz
or the engineered stone is to get that

1230
01:39:10.199 --> 01:39:14.359
uniform color, right, yes,
yeah, and then they also are covered

1231
01:39:14.399 --> 01:39:18.319
by the manufacturer's warranty and that's somehow
or relief to homeowners. You know,

1232
01:39:18.359 --> 01:39:20.720
when you invest so much, you
know you get this, you know ten

1233
01:39:20.840 --> 01:39:27.760
fifteen or maybe even lifetime warranty on
some manufacturers. Then you know you feel

1234
01:39:27.800 --> 01:39:31.079
better about your investment, your remodel. So if something goes wrong with them,

1235
01:39:31.119 --> 01:39:36.279
like a crack or a scratch,
then you know the manufacturer will fix

1236
01:39:36.359 --> 01:39:43.479
that. Someone wants to know on
text, can you redo your countertops?

1237
01:39:43.520 --> 01:39:45.720
Like? I don't know what they
mean by that. I think they mean

1238
01:39:45.960 --> 01:39:49.880
do you sand and finish granite?
Like, like, I know granite,

1239
01:39:50.199 --> 01:39:54.399
somehe granite gets old looking. I
don't know what happens to it. Is

1240
01:39:54.439 --> 01:39:58.880
there a coating that comes off or
the shine? What happens to granted anything?

1241
01:39:59.119 --> 01:40:02.720
Well, we steal the and when
we installed we still all so that

1242
01:40:02.800 --> 01:40:05.840
sealer does last a long time,
but that stella doesn't. It's not a

1243
01:40:05.920 --> 01:40:11.399
code that we apply, and that
that that seiler is just the liquid.

1244
01:40:11.479 --> 01:40:14.680
It eventually evaporates, part of it
penetrates in a stonech. It protects it

1245
01:40:14.840 --> 01:40:17.119
and you can redo it. You
can reapply the seiler, but that does

1246
01:40:17.199 --> 01:40:23.680
not redo the shine to polish granite, So it doesn't when you reseal it

1247
01:40:23.680 --> 01:40:27.199
won't bring the shine pack. Sometimes, you know, customers will reach out

1248
01:40:27.199 --> 01:40:29.800
and say, hey, I noticed
you know it's dull. Can you reseal

1249
01:40:29.840 --> 01:40:32.119
it? Well, the seiler does
not redo the shine, so can you

1250
01:40:32.159 --> 01:40:36.079
do that in place? Though,
very very difficult and it's messy, right,

1251
01:40:36.159 --> 01:40:40.520
yeah, it's very messy, but
it's it's next to impossible to redo

1252
01:40:40.560 --> 01:40:45.399
the shine as uniform as you was, you know, in the fact effect,

1253
01:40:45.560 --> 01:40:49.319
like when you're playing. Okay,
so if it's dull and flat,

1254
01:40:50.039 --> 01:40:54.479
can you just make it all then
flat to match? Is that? Does

1255
01:40:54.479 --> 01:40:58.640
that make sense? That takes polishing. Oh so that's hard to Yes,

1256
01:40:58.720 --> 01:41:04.560
it's difficult on site to polish surface. Now. I know someone who did

1257
01:41:04.600 --> 01:41:12.880
not like shine and they had years
ago their counters all buffed out or something

1258
01:41:13.039 --> 01:41:15.760
to where they took the shine down
and they were all made flat, and

1259
01:41:15.840 --> 01:41:20.880
I think they look terrible. But
also I noticed that if you look closely

1260
01:41:20.960 --> 01:41:26.880
at it, they spot they do. Yeah, so there's besides all the

1261
01:41:26.920 --> 01:41:31.479
polished then glossy slabs. Now you
can choose a home surface or a leathered

1262
01:41:31.520 --> 01:41:38.279
surface, but the home materials like
the flat colors. What some homeowners like

1263
01:41:38.279 --> 01:41:41.840
about it that they don't have the
glare, right right, they don't want

1264
01:41:41.840 --> 01:41:45.399
the glare. They don't want to
flat without the glare. Can it still

1265
01:41:45.439 --> 01:41:48.159
be sealed though, so it doesn't
spot it does, yes, yeah,

1266
01:41:48.199 --> 01:41:51.760
we seal it. However, it's
harder to clean and it leaves marks and

1267
01:41:51.920 --> 01:41:56.279
cuffs. Yes, yes, I
noticed that. In fact, it leaves

1268
01:41:56.319 --> 01:42:00.199
a lot of marks. And so
if you so, So, if you

1269
01:42:00.319 --> 01:42:08.000
have a flat surface and it's and
it's dull on purpose, can you can

1270
01:42:08.000 --> 01:42:11.479
that be treated on site and buffed
out a little or not? Well,

1271
01:42:11.520 --> 01:42:14.520
yeah, we can give it a
better vesset on clean all the you know,

1272
01:42:14.720 --> 01:42:16.720
grease and marks and reasons. That's
what I mean. Okay, you

1273
01:42:16.800 --> 01:42:20.600
can take out those little spots.
That's okay, And that's not as hard

1274
01:42:20.640 --> 01:42:25.039
as it. So it's more cleaning, like deep cleaning more than polishing.

1275
01:42:25.119 --> 01:42:27.079
Right, and then you apply,
now I see what you're saying, a

1276
01:42:27.119 --> 01:42:30.520
coat of sealer and then that seiler. The new seiler will prevent it from

1277
01:42:30.520 --> 01:42:34.560
spotting, yes, from staining from
spotting. Now the leather finish I like

1278
01:42:34.600 --> 01:42:39.000
a lot. Oh yes, yeah, it's it's a favorite. Yeah,

1279
01:42:39.159 --> 01:42:42.439
it's beautiful. And it's not shiny, is it? It's not as shiny?

1280
01:42:42.520 --> 01:42:45.399
No, but it's not flat.
It's kind of this nice in between.

1281
01:42:45.640 --> 01:42:47.760
Yes. Yeah, and it's got
the texture feel. Yeah, looks

1282
01:42:47.960 --> 01:42:51.319
very it looks more like a natural
storm. No. I think it's absolutely

1283
01:42:51.359 --> 01:42:55.800
beautiful. Now someone wants to know. Can you actually apply? You can't

1284
01:42:55.800 --> 01:42:58.199
do it. Once it's installed.
You have to get it like that.

1285
01:42:58.760 --> 01:43:02.159
Yeah, once it's installed, it's
it's not possible to leather the surface.

1286
01:43:02.239 --> 01:43:05.520
But if you find the slab.
If you visit our store and you find

1287
01:43:05.520 --> 01:43:09.239
the slab and say, Mitch,
I like this lab, but it's polished,

1288
01:43:09.279 --> 01:43:11.800
can you leather it? Yes,
we can leather the slab and then

1289
01:43:11.840 --> 01:43:14.960
we fabricate it. All right.
We got more coming up on the Troubleshooter

1290
01:43:15.039 --> 01:43:23.920
Show three O three seven one three
eight two five five Go with a sure

1291
01:43:24.039 --> 01:43:28.560
thing Denver's Best roofer Excel Roofing dot
com. You don't pay a cent until

1292
01:43:28.600 --> 01:43:34.119
you're content. Time for an insurance
check up free, no obligation. In

1293
01:43:34.159 --> 01:43:40.479
comparison, call Compass Insurance paying too
much your coverage at dozens of insurance companies

1294
01:43:40.560 --> 01:43:44.119
find out now three O three seven
seven one help. You'll think you're his

1295
01:43:44.279 --> 01:43:47.239
only customer when you choose Frank durand
the real estate man dot com to list

1296
01:43:47.319 --> 01:43:56.600
your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

1297
01:43:57.560 --> 01:44:03.680
Can you ask much what to do
about pits in my granite countertop? It's

1298
01:44:03.800 --> 01:44:10.600
very rough and scratchy. Can that
be sealed? Thank you? That's a

1299
01:44:10.600 --> 01:44:14.359
good question, Mitch. What do
you do about that? How does that

1300
01:44:14.439 --> 01:44:18.760
develop over time? Well, if
there's some slabs are more pores than others,

1301
01:44:18.920 --> 01:44:23.159
and if those pores are bigger,
like you know, little pits,

1302
01:44:23.199 --> 01:44:26.279
they don't get bigger, do they? No, No, they shouldn't.

1303
01:44:26.359 --> 01:44:30.800
So we can fill them with this
epoxy glue. There's this penetrating epoxy that

1304
01:44:30.800 --> 01:44:35.319
that we apply and then we buff
the acess off and we reapply a coat

1305
01:44:35.359 --> 01:44:40.359
of seiler and it blends. Yeah, they they will blend. We we

1306
01:44:40.439 --> 01:44:44.479
mix color coordinated you know at POxy, Yeah, you know, to match

1307
01:44:44.479 --> 01:44:47.000
the slab. Then it depends on
the color of the slabs of the If

1308
01:44:47.039 --> 01:44:50.399
there's if the slabs have a lot
of coloring and veining and movement, that

1309
01:44:50.479 --> 01:44:54.920
we can blend them in a little
bit more than if the colors are just

1310
01:44:55.039 --> 01:44:57.640
you know, a uniform. No, no, I hate answers, but

1311
01:44:57.680 --> 01:45:01.159
I have to on a practical standpoint. If you guys are busy doing countertops

1312
01:45:01.199 --> 01:45:05.880
and stuff, do you have a
repair or service division? We don't have

1313
01:45:05.880 --> 01:45:11.760
a repair division. But if customers
call with little problems or if we we

1314
01:45:11.880 --> 01:45:16.239
usually go you know, okay and
check it out. And if if Homeone's

1315
01:45:16.239 --> 01:45:19.600
would send us pictures, that would
help and we can give your opinion on

1316
01:45:20.119 --> 01:45:24.159
you know, if it's you know, if if we'll succeed fixing it,

1317
01:45:24.239 --> 01:45:29.079
and you know how much it would
cost? All right? Now? Uh,

1318
01:45:29.319 --> 01:45:35.079
jackl is it or Jackal? Is
that your name? Is it?

1319
01:45:36.880 --> 01:45:41.479
Jackal? What can you wait?
Man? I was going to take your

1320
01:45:41.520 --> 01:45:44.000
call, but I think you're going
to run out of time. But we'd

1321
01:45:44.000 --> 01:45:45.960
be happy to talk to you about
sell companies. I know a lot about

1322
01:45:45.960 --> 01:45:49.520
it. We've done a lot of
testing. So hang on meanwhile, people

1323
01:45:49.560 --> 01:45:55.920
three all three seven one three talk
seven one three eight two five five And

1324
01:45:56.439 --> 01:45:59.479
we're having fun with this talk back. We're going to keep using it.

1325
01:45:59.600 --> 01:46:02.439
So you just go to the iHeartRadio
app, hit the red microphone on my

1326
01:46:02.520 --> 01:46:09.119
show and you can talk to me. Go with a sure thing Denver's Best

1327
01:46:09.199 --> 01:46:13.239
roofer Excel roofing dot com. You
don't pay a cent until you're content.

1328
01:46:15.600 --> 01:46:20.680
Time for an insurance check up free
no obligation comparison call Compass Insurance. Pay

1329
01:46:20.800 --> 01:46:25.880
too much your coverage at dozens of
insurance companies find out now three oh three

1330
01:46:26.000 --> 01:46:29.760
seven seven to one help. You'll
think you're his only customer when you choose

1331
01:46:29.800 --> 01:46:33.239
Frank durand the Real estate Man dot
com to list your home with Remax Alliance

1332
01:46:33.479 --> 01:46:46.399
three oh three nine two zero sixteen
twenty two d News needs So you don't

1333
01:46:46.479 --> 01:46:55.439
have come run anxious as fast as
you can. Shooter's gonna help. Come,

1334
01:46:56.039 --> 01:47:01.560
man, This is the Troubleshooter Show. No Tom Martino, Hi,

1335
01:47:01.840 --> 01:47:05.800
Tom Martino here, Welcome to the
show. Three oh three seven one three

1336
01:47:05.920 --> 01:47:10.880
talk three oh three seven one three
eight two five five. Welcome to the

1337
01:47:10.920 --> 01:47:16.720
show. Here with Mitch Fluria the
artof Granted dot Com talking about granted and

1338
01:47:16.720 --> 01:47:20.640
stuff. We had some questions,
but we also have uh Jack Hall on

1339
01:47:20.760 --> 01:47:24.119
the phone, and we're gonna go
to him right now. Jack call,

1340
01:47:24.199 --> 01:47:27.800
what's going on? Or I hope
I'm pronouncing that right, but anykay,

1341
01:47:27.880 --> 01:47:32.479
Jock al what's happening? Okay,
So I've got I've been using AT and

1342
01:47:32.560 --> 01:47:39.640
T for the longest time for phone
service. And internet whatever. And it's

1343
01:47:39.720 --> 01:47:47.279
been the last fifteen months. The
internet service got lots of but all around

1344
01:47:47.279 --> 01:47:50.720
where I live where it's like,
I'm I'm not connecting. I'm in the

1345
01:47:50.760 --> 01:47:55.840
dead zone. And it's and it's
only been recent that this has been happening

1346
01:47:55.840 --> 01:48:00.439
with your internet only. Yes,
like fifteen months ago, I would go

1347
01:48:00.560 --> 01:48:04.239
outside in my house walk the dog. I could be listening to your show

1348
01:48:04.359 --> 01:48:11.239
streaming it since last year February of
last year, I walked twenty feet from

1349
01:48:11.239 --> 01:48:14.680
my house. I'm in the dead
zone. I work half a mile I

1350
01:48:14.760 --> 01:48:17.800
reconnect and there's a lot of spots
or I live in Cassarrock, all around

1351
01:48:17.800 --> 01:48:20.680
Castle Rock, and it's just driving
me nuts. And I'm mind, what

1352
01:48:20.720 --> 01:48:24.319
do they say about it? Do
they when you ask about it? What

1353
01:48:24.359 --> 01:48:28.520
do they say? I asked them
if they changed with their five g's or

1354
01:48:28.520 --> 01:48:30.680
whatever, and if I know,
they haven't changed nothing. And the only

1355
01:48:30.680 --> 01:48:34.159
thing they said to get a new
phone. So wait a minute, So

1356
01:48:34.239 --> 01:48:40.840
you have your phone and your service, So what kind of phone? Though?

1357
01:48:41.800 --> 01:48:46.920
It's an iPhone? Okay? And
what model? Well, my model,

1358
01:48:46.960 --> 01:48:50.399
but like I said, it's we
have in the family, were four,

1359
01:48:50.520 --> 01:48:54.479
so I got a ten. My
daughters, and my wife's got a

1360
01:48:54.560 --> 01:48:58.199
twelve and that other daughter's got a
touch in and they're all and are they

1361
01:48:58.319 --> 01:49:03.520
all the same? Yuh? Now, how is the internet connection at your

1362
01:49:03.520 --> 01:49:08.960
house? Well, at my house, I use like I said, I'm

1363
01:49:08.960 --> 01:49:12.560
connecting to uh, I've got Exfinity
signs. Okay, never mind, So

1364
01:49:12.640 --> 01:49:16.119
that that's a bad that's a bad
comparison because at home you're connected, okay,

1365
01:49:16.359 --> 01:49:20.359
and it's only when you're on your
cellular service for data. Yeah.

1366
01:49:20.640 --> 01:49:25.199
Yeah, I go to Crystal Valley, there's spots in Crystal val there's no

1367
01:49:25.279 --> 01:49:29.560
connection. I go into the metals, there's Now are you going to areas

1368
01:49:29.680 --> 01:49:33.760
jack Halla? Are you going to
areas that were previously good? Yeah?

1369
01:49:34.000 --> 01:49:39.760
It's like I said, it started
fifteen months ago. There must be something

1370
01:49:40.079 --> 01:49:44.079
there really must be. There must
be something that changed, because you sound

1371
01:49:44.119 --> 01:49:47.640
like you really take you know that
you really are noting this, and you

1372
01:49:47.640 --> 01:49:53.039
you keep talking about about fifteen months
ago, so you must have noticed it

1373
01:49:53.119 --> 01:49:57.039
right away. But pretty much like
I said, on one one day,

1374
01:49:57.079 --> 01:50:00.960
I'm walking to dog as, I'm
listening to the to whatever or streaming shows

1375
01:50:00.960 --> 01:50:08.279
on while I'm walking around my house, and then suddenly I walk wheny fit

1376
01:50:08.359 --> 01:50:11.960
from my house, boom, I
got nothing, and then if I drove

1377
01:50:12.000 --> 01:50:15.920
half a mile, I reconnect.
Okay, so what obviously you've called them,

1378
01:50:15.920 --> 01:50:18.800
what do they say? Nothing?
Right, nothing, nothing they said,

1379
01:50:18.800 --> 01:50:21.560
they haven't changed nothing to the service. And the only thing that they

1380
01:50:21.760 --> 01:50:27.359
said that you show up great to
whatever iPhone fifteen or the latest moment.

1381
01:50:27.439 --> 01:50:30.520
I'm not, well, it's happening
on the twelve, on the thirteenth.

1382
01:50:30.680 --> 01:50:35.920
What and it's not listen and it's
not just in your area. You're saying,

1383
01:50:35.960 --> 01:50:42.600
it's elsewhere in the metro area too. Well, I'm mostly around Castle

1384
01:50:42.680 --> 01:50:45.880
Rock, but if I'm downtown Castle
Rock, right across from the town hall,

1385
01:50:46.439 --> 01:50:50.359
I get no reception. I walk
five blocks on each side of it.

1386
01:50:50.520 --> 01:50:55.199
I reconnect. I'm in the meadle, there's a spot, there's two

1387
01:50:55.239 --> 01:51:00.640
spots in the middle. There's it's
beads on in founder same way in Crystal

1388
01:51:00.720 --> 01:51:04.560
Valley some way. So I'm and
I'm like I said before, fifteen months

1389
01:51:04.600 --> 01:51:09.680
ago, it was no problem.
So I'm not sure if switching to a

1390
01:51:09.760 --> 01:51:14.960
different company will do anything else.
And I'm the few people that I know

1391
01:51:15.159 --> 01:51:17.119
they all use a T and T, so I'm not sure how to go

1392
01:51:17.159 --> 01:51:27.000
about huh, I just don't.
I'm trying to figure out why this would

1393
01:51:27.000 --> 01:51:32.000
happen about fifteen months ago in that
southern area and if anyone else is experiencing

1394
01:51:32.079 --> 01:51:36.920
it. What I'm gonna do is
ask if anyone else is experiencing this kind

1395
01:51:36.920 --> 01:51:41.840
of thing, because if this is
the place to call, because people would

1396
01:51:41.880 --> 01:51:44.239
be noting it and saying, yeah, yeah, this has happened to me

1397
01:51:44.279 --> 01:51:48.279
too. And then Kachina, do
we have any contacts over at AT and

1398
01:51:48.279 --> 01:51:51.079
T? I know we have Century
Link and some others. Do we have

1399
01:51:51.119 --> 01:51:55.520
anyone at AT and T? You
know, sus would know better than I

1400
01:51:56.119 --> 01:51:59.039
knew that. I know that we
used to, but I'm not sure if

1401
01:51:59.039 --> 01:52:05.279
that person is still available anymore.
Okay, same thing with Verizon. I

1402
01:52:05.279 --> 01:52:10.800
think that was it, But I
mean we can try. Okay, let's

1403
01:52:10.920 --> 01:52:14.720
just see what we can find out
from AT and T and then what we'll

1404
01:52:14.720 --> 01:52:20.880
do is also ask people if they've
experienced anything like that and see what happens.

1405
01:52:21.800 --> 01:52:27.199
I don't know, man, I'm
I'm doing a search for a deep

1406
01:52:27.239 --> 01:52:31.960
search right now as far as cell
services, and what I find here is

1407
01:52:32.000 --> 01:52:39.840
that, let's see, there are
things going on and one of the things

1408
01:52:40.000 --> 01:52:48.800
is this They have been doing some
upgrades to sell towers and that's the only

1409
01:52:48.840 --> 01:52:54.039
thing I could see. What did
you mention about five G? Do you

1410
01:52:54.079 --> 01:53:00.239
know anything specifically? You know,
it's just I had heard one time that

1411
01:53:00.880 --> 01:53:03.199
was Mark saying that they were when
they switched to five G. Maybe there

1412
01:53:03.239 --> 01:53:08.279
was a problem happening at that time, And so I asked them and they

1413
01:53:08.960 --> 01:53:13.239
were saying no. The only thing
they say that there's a lot of construction

1414
01:53:13.520 --> 01:53:19.640
going on around town, and they're
saying that sometime consistion blocks signal or something.

1415
01:53:19.720 --> 01:53:23.439
That's the only thing. Yeah,
that would be only if they built

1416
01:53:23.479 --> 01:53:28.399
stuff up. It doesn't make sense
to me. If anything, cell service

1417
01:53:28.479 --> 01:53:31.800
is getting better everywhere they're putting up
these I don't know if you saw these

1418
01:53:31.840 --> 01:53:36.079
these new mini mini towers. I
mean they're like street lights. They are

1419
01:53:36.239 --> 01:53:40.399
something. In fact, some of
them are only about six feet tall.

1420
01:53:40.439 --> 01:53:44.199
They're just little posts they put on
the side of the street. I mean

1421
01:53:44.199 --> 01:53:47.800
they're you hardly notice them. They're
dark green. And but I'm gonna wait

1422
01:53:47.800 --> 01:53:51.399
to hear is to see we hear
from anyone three oh three seven to one

1423
01:53:51.520 --> 01:53:56.199
three talk seven one three, A
two five five or people you can call

1424
01:53:56.279 --> 01:54:00.319
three oh three Martino as well.
Three oh three two seven, eight,

1425
01:54:00.840 --> 01:54:05.800
four six six. Let's find out
if anyone else is having this Now,

1426
01:54:05.880 --> 01:54:09.880
I'm also inviting people. You can
do a talk back with any kind of

1427
01:54:09.920 --> 01:54:13.640
comments, any kind, no complaints, no normal questions, well, I

1428
01:54:13.680 --> 01:54:15.920
mean short question, yes, but
no problems. And then you can go

1429
01:54:15.960 --> 01:54:21.720
to the talk back at iHeart Radio
app and then hit the red microphone when

1430
01:54:21.720 --> 01:54:26.079
you're listening to my show and that'll
put you right through. We were experimenting

1431
01:54:26.159 --> 01:54:31.159
trying to get as active in that
as as Brownie is. Now, speaking

1432
01:54:31.279 --> 01:54:38.439
of cells, let's talk about possible
scams with texts going on. Go on,

1433
01:54:38.600 --> 01:54:43.720
Troy, what's happening? Hi,
mister Martino. A longtime listener,

1434
01:54:43.920 --> 01:54:47.439
Thank you, Troy, true fan
of yours. Call out A native.

1435
01:54:47.479 --> 01:54:50.640
I've been listening to you my whole
life so well, thank you recently.

1436
01:54:51.079 --> 01:54:56.359
Yeah, thanks for all you do. Today I received a strange text message

1437
01:54:58.199 --> 01:55:03.079
and it was actually addressed to my
wife and it said to prevent any future

1438
01:55:03.680 --> 01:55:11.199
confidential text messages are embarrassing emails,
to please contact this number. But what

1439
01:55:11.840 --> 01:55:14.720
did it actually say? Read it? Can you read it to me?

1440
01:55:15.000 --> 01:55:20.279
Yes? It says this is Sarah
Levine, and I've just been assigned your

1441
01:55:20.359 --> 01:55:25.399
mediation file in my office. Lisa. At this time, I want to

1442
01:55:25.439 --> 01:55:31.159
avoid sending any embarrassing or confidential information
via text message. Please contact me as

1443
01:55:31.199 --> 01:55:35.720
soon as Okay, Okay, it
sounds like a collector to me or something

1444
01:55:35.880 --> 01:55:42.520
like that. Yeah, what I
called. I tried to ask additional information

1445
01:55:42.920 --> 01:55:47.000
and they said the loan was from
a payday loan from twenty fourteen. I

1446
01:55:47.039 --> 01:55:50.760
spoke to my wife, Well,
hold on if it is a payday loan

1447
01:55:51.479 --> 01:55:57.920
from twenty fourteen, and they did
not get a judgment, it's over.

1448
01:55:58.359 --> 01:56:03.560
They can't collect on that. Well, actually, actually they can collect on

1449
01:56:03.640 --> 01:56:09.439
it, but they can't get a
judgment after six years. That's the statute

1450
01:56:09.439 --> 01:56:14.159
of limitations in Colorado. So are
they saying they have a judgment? What

1451
01:56:14.199 --> 01:56:17.600
are they actually saying about it?
They said they were going to pursue a

1452
01:56:17.720 --> 01:56:24.119
garnishment. Well they're not going to
unless they have a judgment. So does

1453
01:56:24.159 --> 01:56:28.880
your wife recall anything about this?
Were you married to her then? Yeah,

1454
01:56:29.000 --> 01:56:33.159
we were, and we weren't in
financial situations where were we are obtaining

1455
01:56:34.000 --> 01:56:41.000
payday loans? And she has no
REQ so you never she never got a

1456
01:56:41.039 --> 01:56:45.800
payday loan. No, Okay,
listen, there are a couple things going

1457
01:56:45.840 --> 01:56:50.199
on here, Okay, maybe more
than a couple. First and foremost,

1458
01:56:50.479 --> 01:56:57.039
the most common thing is they have
the wrong number or name. Are they

1459
01:56:57.159 --> 01:57:01.880
addressing her by name? I think
her by name, but the number that

1460
01:57:01.880 --> 01:57:10.439
they text me to is a number
I've only had since twenty roughly twenty eighteen.

1461
01:57:11.039 --> 01:57:13.800
Then that sounds like a scam.
Then it sounds like a scam.

1462
01:57:14.199 --> 01:57:18.079
So number one, it could be
a mistake. Number you look the wrong

1463
01:57:18.159 --> 01:57:24.720
number. Number two it could be
that they are simply fishing. They're trying

1464
01:57:24.800 --> 01:57:31.640
to threaten and intimidate. And then
the next one is that your wife did

1465
01:57:31.680 --> 01:57:35.840
have something you guys forgot about,
and there could be an out a judgment,

1466
01:57:35.880 --> 01:57:40.600
but I doubt it. You would
probably have some inkling unless you're totally,

1467
01:57:41.359 --> 01:57:45.600
you know, totally disorganized in your
stuff. Normally you'll have some inkling

1468
01:57:45.600 --> 01:57:50.359
of what's going on. But many
times the only thing you can do is

1469
01:57:50.479 --> 01:57:56.119
block it and be done with it. And the only way anyone can do

1470
01:57:56.199 --> 01:58:00.399
garnishment or anything, no matter what, is to number one, take you

1471
01:58:00.479 --> 01:58:03.199
to court. Number two get a
judgment in their favor. So just keep

1472
01:58:03.239 --> 01:58:06.840
an eye out for summons. There's
no other way they can do anything to

1473
01:58:06.880 --> 01:58:11.439
you. And then once there is
a summons, then you have the right

1474
01:58:11.520 --> 01:58:15.319
to know exactly time, date,
matter when, what was it for and

1475
01:58:15.479 --> 01:58:20.840
all of that. Okay, So
really there's nothing to worry about at this

1476
01:58:20.920 --> 01:58:27.079
point. Just leave it the way
it is now, hold on a sec.

1477
01:58:28.000 --> 01:58:32.000
I have a lot of comments on
this issue with UH with cell service.

1478
01:58:32.479 --> 01:58:35.960
I want to get to but I
have to take this first. I'm

1479
01:58:35.960 --> 01:58:45.119
Tom Martinez. We have more coming
right up. Go with a sure thing

1480
01:58:45.239 --> 01:58:49.640
Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're

1481
01:58:49.720 --> 01:58:57.680
content. Time for an insurance check
up free, no obligation. In comparison,

1482
01:58:57.800 --> 01:59:01.720
call Compass Insurance paying too much your
coverage at dozens of insurance companies find

1483
01:59:01.720 --> 01:59:05.039
out now three all three seven seven
to one help. You'll think you're his

1484
01:59:05.199 --> 01:59:10.159
only customer when you choose Frank durand
the real estate Man dot com to list

1485
01:59:10.199 --> 01:59:14.600
your home with Remax Alliance three all
three nine two zero sixteen twenty two.

1486
01:59:18.239 --> 01:59:21.800
Hi Tom Martina here three three seven
one three talks seven one three eight two

1487
01:59:21.880 --> 01:59:26.119
five five. So Rich has a
comment on cell service, Go ahead,

1488
01:59:26.159 --> 01:59:30.479
Rich, what's going on? So
Tom, here's the story is. I

1489
01:59:30.600 --> 01:59:35.960
dropped my iPhone fourteen a couple times. The back crack because the black is

1490
01:59:36.000 --> 01:59:42.560
made out of glass right around the
camera off. So I wanted to get

1491
01:59:42.600 --> 01:59:45.760
a different phone. It didn't affect
the service of the phone, but anyway,

1492
01:59:46.600 --> 01:59:49.199
so they told me that, yeah, you can get an eight hundred

1493
01:59:49.279 --> 01:59:54.079
dollar credit on This was a Verizon
and they told me you can get an

1494
01:59:54.079 --> 01:59:59.840
eight hundred dollar credit on a new
phone to trade dollen in and no conditions.

1495
02:00:00.199 --> 02:00:02.560
Well, that's fine. So he
looked on the bill when it came

1496
02:00:02.880 --> 02:00:06.279
a month or so later, and
I only got a four hundred dollar credit.

1497
02:00:06.359 --> 02:00:10.720
I called him back and said,
what gives Well, you have to

1498
02:00:10.760 --> 02:00:15.720
have the premium service. You had
to upgrade to the premium service in order

1499
02:00:15.760 --> 02:00:20.880
to get the eight hundred dollars.
Oh, so what happens with What happens

1500
02:00:20.920 --> 02:00:25.840
if I don't have the premium service? Well, and this is what Verizon

1501
02:00:25.880 --> 02:00:30.119
told me, We throttle you and
we restrict you during certain times of the

1502
02:00:30.239 --> 02:00:36.119
day for data. Don't have the
free for data. Yep, I heard

1503
02:00:36.199 --> 02:00:42.159
that before. Now a lot of
barriers are starting to do that. I

1504
02:00:42.199 --> 02:00:45.640
got the premium, I got the
premium service. So it's a real thing

1505
02:00:45.720 --> 02:00:51.760
because I can sit there in the
house on even on Wi Fi. I've

1506
02:00:51.880 --> 02:00:57.079
noticed it and the wife, the
wife's bone will spin and not go anywhere.

1507
02:00:57.079 --> 02:01:00.600
But now that I have the premium, I can do anything any time.

1508
02:01:00.720 --> 02:01:04.800
So that's just one thing one of
my comments. You know what that

1509
02:01:05.000 --> 02:01:11.199
is? That is really something that
could be happening. They could have maybe

1510
02:01:11.359 --> 02:01:15.039
changed the plans. You're right,
they do. They they are starting to

1511
02:01:15.119 --> 02:01:20.199
do that. It's it's called throddling. And because I'll tell you why,

1512
02:01:20.279 --> 02:01:26.359
because they're getting to capacities where they
have to charge for the faster service and

1513
02:01:26.399 --> 02:01:29.239
they want to encourage people to pay
more money. But thank you for that,

1514
02:01:29.359 --> 02:01:31.000
Rich. I mean, I don't
know if that could be happening with

1515
02:01:31.039 --> 02:01:34.479
Mike. Maybe he missed a mailer
or two, or in with the bills,

1516
02:01:34.600 --> 02:01:39.199
or if you go online you see
some notices that from now on,

1517
02:01:39.680 --> 02:01:43.560
uh, you know, they're gonna
have legacy plans or they're gonna have upgrades

1518
02:01:43.640 --> 02:01:45.880
or different things. I don't know
if that's the case. It could be.

1519
02:01:46.600 --> 02:01:50.720
Now let's talk speaking of phones,
Mike, what's going on with you?

1520
02:01:50.800 --> 02:01:57.199
Mike? Welcome to the show.
Ut you know, just to confirm,

1521
02:01:57.479 --> 02:02:02.079
I'm having problems with my small phone
up here in a communist sarvaga for

1522
02:02:02.119 --> 02:02:08.159
about or four weeks. Now I
get this slash of no connection. I'll

1523
02:02:08.199 --> 02:02:12.079
be called the bank or something.
Now this is recent, all of a

1524
02:02:12.079 --> 02:02:15.439
sudden, that started happening. Yeah, last few weeks. You know,

1525
02:02:16.319 --> 02:02:20.279
it's not the greatest reception here anyway. I got to go to certain places

1526
02:02:20.279 --> 02:02:24.279
in my house. Uh, you
know what, I make a call.

1527
02:02:25.079 --> 02:02:28.039
You know, I can get a
shot at the tower. But here the

1528
02:02:28.119 --> 02:02:33.039
last few weeks, it's it's kind
of ridiculous anyway to confirm, as with

1529
02:02:34.159 --> 02:02:40.840
miss Jackal you are talking to,
yeah, have the problems and yeah once

1530
02:02:40.920 --> 02:02:45.159
you know, I'm starting to have
problems there too. But anyway, I

1531
02:02:45.159 --> 02:02:50.840
guess it's the towers. Like you
say, well, if there's all kinds

1532
02:02:50.840 --> 02:02:56.760
of problems going on, but usually, I mean not usually. The whole

1533
02:02:56.920 --> 02:03:01.399
idea is service has been getting better? Are you saying? And by the

1534
02:03:01.399 --> 02:03:06.640
way, did the service tell you
why this is happening? This is a

1535
02:03:06.680 --> 02:03:13.039
track phone? Is that a prepaid
phone? I get it, you know

1536
02:03:13.159 --> 02:03:17.239
you buy, but is there a
place where you can call customer service and

1537
02:03:17.319 --> 02:03:23.800
ask them what's going on if I
can understand them. Yeah, that's right,

1538
02:03:23.920 --> 02:03:28.479
I know it isn't that that sucks? Mike? What what cellular service

1539
02:03:28.680 --> 02:03:30.760
is this track phone from? What
does it work on? What network?

1540
02:03:32.279 --> 02:03:36.920
Oh? Jeez, because that's gonna
that's gonna matter, because that's the only

1541
02:03:36.960 --> 02:03:42.159
thing that matters. The track phone
works on either AT and T or Verizon

1542
02:03:42.319 --> 02:03:45.640
or another one. There are only, basically, I believe, three main

1543
02:03:45.720 --> 02:03:51.680
networks. Do you know which one
yours is on? Okay, that that's

1544
02:03:51.720 --> 02:03:56.520
the answer right there. We gotta
we gotta figure that out because it might

1545
02:03:56.560 --> 02:04:00.960
be AT and T. What what
part of town are you in? Our

1546
02:04:00.039 --> 02:04:02.840
vaut or in I seventy? Hey, you know one thing I didn't tell

1547
02:04:02.880 --> 02:04:11.840
you they merged with last year.
Okay, well, then that tells you

1548
02:04:11.960 --> 02:04:17.640
right there it's Verizon. Okay,
yeah, yeah, that's exactly what it

1549
02:04:17.680 --> 02:04:21.159
is. I just looked it up
here. So did you call Verizon and

1550
02:04:21.199 --> 02:04:27.399
ask him about it? Hey?
Tom, I'm seventy five. Don't to

1551
02:04:27.399 --> 02:04:31.800
push me too hard, Okay,
So right now, listen, I'm just

1552
02:04:31.840 --> 02:04:36.279
going to tell you something I have
never found better Seltzer. I'm not saying

1553
02:04:36.319 --> 02:04:42.079
it's the best, but right now, if you don't how old is your

1554
02:04:42.119 --> 02:04:47.239
phone by the way, three three
to four years? Are you looking?

1555
02:04:47.560 --> 02:04:50.520
Are you looking to switch service or
do you want to keep it simple with

1556
02:04:50.560 --> 02:04:54.760
a track phone? Yeah? I
want to keep it simple. Simple is

1557
02:04:54.760 --> 02:04:58.479
good with me. Okay, well, then you're right where you should be.

1558
02:04:59.039 --> 02:05:04.520
Again, Verizon's not terrible, but
I have found AT and T had

1559
02:05:04.520 --> 02:05:09.399
I've tried them all and AT and
T seems to be the best all around

1560
02:05:09.439 --> 02:05:13.600
service. Now. Of course Mike
is having problems with it lately, and

1561
02:05:13.800 --> 02:05:16.479
uh so thank the other Mike.
So, Mike, thank you for calling.

1562
02:05:16.479 --> 02:05:20.479
I'm want to go to that other
Mike right now with your AT and

1563
02:05:20.479 --> 02:05:26.039
T that started that started acting up. I wanted to ask you, Mike,

1564
02:05:26.359 --> 02:05:32.319
do you get dropped calls or do
you get no coverage? I don't

1565
02:05:32.359 --> 02:05:36.000
know if you're talking to me.
I'm talking to the AT and T service

1566
02:05:36.079 --> 02:05:41.359
down in Oh. I'm sorry that
was that was the other guy. I'm

1567
02:05:41.359 --> 02:05:43.560
sorry, No, no, I
got you. Now, go ahead,

1568
02:05:43.600 --> 02:05:45.920
I'm sorry, I'm talking Mike.
It wasn't he was Jock Hall. I

1569
02:05:45.960 --> 02:05:47.399
was trying to go back to but
he's not there. Go ahead, Mike,

1570
02:05:47.439 --> 02:05:51.479
what is your comment on AT and
T service? Well, for about

1571
02:05:51.479 --> 02:05:55.720
a year and a half two years, I started getting drops on my callers

1572
02:05:55.720 --> 02:05:58.439
the same thing. I can walk
out my Yeah, I can walk out

1573
02:05:58.520 --> 02:06:01.119
my door right now, walk over
to where I have some wooden stuff,

1574
02:06:01.239 --> 02:06:05.079
and it'll banjo or I'll lose it
completely. As I'm coming down my little

1575
02:06:05.119 --> 02:06:10.239
driveway. And I live in a
community of a home community. There's about

1576
02:06:10.239 --> 02:06:14.159
a twenty foot section I lose completely. Now where is this? Where is

1577
02:06:14.199 --> 02:06:19.000
this in the in the area?
Where is it Thornton Open? I'd say

1578
02:06:19.039 --> 02:06:24.520
one hundred between one hundred Colorado Boulevard
area. You know, since since these

1579
02:06:24.560 --> 02:06:29.159
calls have come in, I'm getting
texts and you got it. Seems like

1580
02:06:29.399 --> 02:06:35.159
AT and T in the past year
they said has had connection and data problems.

1581
02:06:35.359 --> 02:06:39.079
And that's what you said. In
about the past year this has started

1582
02:06:39.119 --> 02:06:43.680
happening. Yeah, and it told
me and I found out did some research.

1583
02:06:43.760 --> 02:06:46.199
Well, they did some work on
a tower and they moved some stuff,

1584
02:06:46.239 --> 02:06:48.399
and they said, well, that
couldn't be it because we test it

1585
02:06:48.439 --> 02:06:51.560
and I should it just should be
good. But it's been since they did

1586
02:06:51.600 --> 02:06:56.119
work on the tower and I can
actually see the tower where I'm at.

1587
02:06:56.439 --> 02:07:00.199
You know what's weird is I get
perfect I'm getting way where I'm getting text

1588
02:07:00.239 --> 02:07:04.319
from all over where. It can't
just be your area or Castle Rock.

1589
02:07:04.399 --> 02:07:11.239
Yet I have not I have not
had a problem, not one problem.

1590
02:07:11.439 --> 02:07:15.520
Uh so, and I have AT
and T. I'd like to get others

1591
02:07:15.560 --> 02:07:19.159
temperatures on this. Thank you for
calling three oh three seven one three talk

1592
02:07:19.199 --> 02:07:29.319
three oh three seven one three A
two five five Go with a sure thing

1593
02:07:29.439 --> 02:07:32.880
Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're

1594
02:07:32.920 --> 02:07:40.880
content. Time for an insurance check
up free, no obligation. In comparison,

1595
02:07:41.000 --> 02:07:45.920
call Compass Insurance paying too much your
coverage at dozens of insurance companies find

1596
02:07:45.920 --> 02:07:48.239
out now three oh three seven seven
to one help. You'll think you're his

1597
02:07:48.399 --> 02:07:53.359
only customer when you choose Frank durand
the real estate Man dot com to list

1598
02:07:53.399 --> 02:08:03.439
your home with Remax Alliance three oh
three nine two zero sixteen twenty two Martino,

1599
02:08:03.600 --> 02:08:07.439
let's speak to him about a comment
on AT and T. Brian,

1600
02:08:07.520 --> 02:08:13.359
what's happening in Hey Tom? I
got the AT and T also, and

1601
02:08:13.640 --> 02:08:18.479
just about a month ago I started
receiving well I do tethering for my iPad

1602
02:08:18.520 --> 02:08:22.800
for my work and yes, recently
it's been right in the middle of me

1603
02:08:22.920 --> 02:08:26.359
writing my notes up it says hotspot
tethering is not available, and then it

1604
02:08:26.439 --> 02:08:30.880
kicks me off. Autumn. I
just for I don't move or anything.

1605
02:08:30.920 --> 02:08:33.359
I'm sitting in one place. How
would it know your tech? How does

1606
02:08:33.399 --> 02:08:39.359
it know your tethering? Well,
it actually comes up and you link to

1607
02:08:39.399 --> 02:08:41.920
it. I guess, I don't
know. It is kind of weird because

1608
02:08:41.920 --> 02:08:43.840
it's never used to do that and
all of a sudden, Yeah, but

1609
02:08:43.920 --> 02:08:48.840
tethering, I understand what you're saying. Tethering usually goes from your device to

1610
02:08:48.880 --> 02:08:54.159
your phone, and then your phone
simply uses your regular data to get on,

1611
02:08:54.399 --> 02:08:56.000
you know, and it's a relay. And I don't even know how

1612
02:08:56.039 --> 02:09:01.680
the network would know your tethering.
Yeah, I mean, I don't know.

1613
02:09:01.760 --> 02:09:05.079
Maybe there is some sort of thread
in there that tells it. I

1614
02:09:05.079 --> 02:09:09.720
don't know how long has that been
happening, Brian, but about a month,

1615
02:09:09.960 --> 02:09:11.560
right about a month ago. I
you know what, I'm going to

1616
02:09:11.640 --> 02:09:16.159
start looking into AT and T and
what's going on with them, because I'm

1617
02:09:16.159 --> 02:09:20.960
getting way too many calls about it
and texts. There must be something going

1618
02:09:20.039 --> 02:09:24.840
on. I was going to say, I've been I've had a AT and

1619
02:09:24.880 --> 02:09:28.720
T for probably ten plus years and
it's been great. Me too, I

1620
02:09:28.840 --> 02:09:33.560
absolutely have no complaints. I hated
Verizon, absolutely hated it, me too.

1621
02:09:35.039 --> 02:09:39.600
All right, thank you William.
Welcome, Thank you Brian William.

1622
02:09:39.600 --> 02:09:43.479
What's happening? Oh yes, Tom, longtime listener, Thank you. Listen.

1623
02:09:45.279 --> 02:09:48.880
One time you had a guy that
I just had some hail damage.

1624
02:09:48.239 --> 02:09:54.359
And one time you had a guy
that comes to you and it's like an

1625
02:09:54.399 --> 02:09:58.640
inspector that gets your more money from
the insurance. I don't know what they

1626
02:09:58.760 --> 02:10:03.760
call, well called public adjusters.
Now here's what happens. If you have

1627
02:10:03.800 --> 02:10:07.159
a simple hell claim on a roof, you know, a good roofer can

1628
02:10:07.199 --> 02:10:11.520
help you. But if you have
like more than a roof, if you

1629
02:10:11.600 --> 02:10:16.520
have other damages, especially windows or
siding or decks or anything like that,

1630
02:10:18.079 --> 02:10:22.279
it's really good to get a guy
you have all of that. Yeah,

1631
02:10:22.199 --> 02:10:26.359
then we had we got hit pretty
bad over here. So my sighting my

1632
02:10:26.840 --> 02:10:31.239
cover patio which is made like of
alumni. Now, I definitely if I

1633
02:10:31.319 --> 02:10:37.039
were you, I would definitely call
Matt over at Paragon Services. Let me

1634
02:10:37.079 --> 02:10:43.119
explain this to you. There's no
downside because if he can't help you,

1635
02:10:43.920 --> 02:10:48.119
he's gonna let you know. He's
simply gonna say I can't help you.

1636
02:10:48.199 --> 02:10:54.239
Okay. Now, Paragon Services,
it's his name is Matt Stanford, and

1637
02:10:54.920 --> 02:11:01.239
it's and what he does is he'll
take look to see and then if you

1638
02:11:01.279 --> 02:11:09.520
have multiple areas, he will intercede
for you between you and your insurance company.

1639
02:11:09.960 --> 02:11:15.039
And that's what he does. They're
called public adjusters, and he only

1640
02:11:15.119 --> 02:11:22.239
takes a small percentage of what he
gets you extra. So many times he'll

1641
02:11:22.279 --> 02:11:24.800
say and call him and ask him. Sometimes what he'll do is say,

1642
02:11:24.800 --> 02:11:30.319
go and get your best offer,
and then I'll come out and I will

1643
02:11:30.600 --> 02:11:35.279
whatever I increase. He takes a
small portion of, or he might do

1644
02:11:35.359 --> 02:11:39.000
it from the beginning if it's big
enough, and then you pay a smaller

1645
02:11:39.039 --> 02:11:43.239
percentage. So let me give you
his number. Sure, it's seven one

1646
02:11:43.479 --> 02:11:58.039
nine seven seven two six seven six
zero zero to zero zero zero two zero,

1647
02:11:58.199 --> 02:12:03.119
right, and it's called Paragon Services, Matt Stanford. Okay, Oh

1648
02:12:03.119 --> 02:12:07.199
good, let me know how,
let me know how it works, okay,

1649
02:12:07.399 --> 02:12:11.960
because I'm sorry, I have one
of your referrals here to come and

1650
02:12:13.439 --> 02:12:18.279
check Genesis Total Exterior. Yes,
of course, yeah, And you have

1651
02:12:18.399 --> 02:12:22.880
them right there checking on stuff.
Yeah, so you know, and they

1652
02:12:22.920 --> 02:12:26.720
can take by the way, that's
a good that's a good combination right there.

1653
02:12:26.720 --> 02:12:30.119
In fact, they work together a
lot because Genesis can do all of

1654
02:12:30.159 --> 02:12:33.479
your damage and you only have to
deal with him. You don't have to

1655
02:12:33.520 --> 02:12:37.680
call a bunch of different people exactly. Yeah, that's what he was saying.

1656
02:12:37.760 --> 02:12:41.920
So tell me something. Did your
windows get pelted really bad? No,

1657
02:12:41.159 --> 02:12:46.119
just my screens, you know,
but sighting the guy head, what

1658
02:12:46.199 --> 02:12:50.239
kind of siding do you have?
The vinyl? Oh man, yeah,

1659
02:12:50.359 --> 02:12:54.880
yeah, yeah, and we yeah, we have golf hail side. Now

1660
02:12:54.920 --> 02:12:58.520
listen, something that's something that Genesis
can do, and anyone can do,

1661
02:13:00.159 --> 02:13:03.279
but not anyone as well as Genesis. But they do upgrades. So if

1662
02:13:03.359 --> 02:13:09.720
you ever want to switch over to
something more hearty than that than that vinyl,

1663
02:13:09.720 --> 02:13:13.399
maybe even stucco for you know,
the time to do it is when

1664
02:13:13.399 --> 02:13:16.479
you have damages and you're having it
redone anyway, you may want to consider

1665
02:13:16.560 --> 02:13:20.560
that again, your insurances that oh
my god, if you could go to

1666
02:13:20.600 --> 02:13:24.880
stucco, it'll increase the value of
your home dramatically. Yeah, I know

1667
02:13:26.159 --> 02:13:28.600
not. Does insurance work with you
on that. No, here's what they

1668
02:13:28.640 --> 02:13:35.239
do. They pay you what they
would normally pay to replace the siding.

1669
02:13:35.680 --> 02:13:39.600
You would have to pay the upgrades. But here's the good news. If

1670
02:13:39.600 --> 02:13:43.880
you're doing an upgrade at the same
time you have an insurance loss, someone

1671
02:13:43.000 --> 02:13:48.720
like like Genesis can make you a
special deal. Now they're not going to

1672
02:13:48.760 --> 02:13:50.520
achieve the insurance company. Insurance company
is going to pay what they're going to

1673
02:13:50.560 --> 02:13:56.600
pay Genesis because they're on site doing
the other work for you and they don't

1674
02:13:56.600 --> 02:14:00.840
have to mobilize just for that you
can You'll never Let's put it this way,

1675
02:14:01.279 --> 02:14:03.760
there's never a better time if you're
going to do it. Anyway,

1676
02:14:03.800 --> 02:14:07.520
if you're not going to do it, then just go get your vinyl siding

1677
02:14:07.560 --> 02:14:11.119
and be done with it. But
it's a really good idea. If you

1678
02:14:11.199 --> 02:14:15.880
want to upgrade, the time to
do it is when you are doing your

1679
02:14:15.920 --> 02:14:20.520
storm damage. Okay, So,
and I'm glad you called Genesis. Mark's

1680
02:14:20.520 --> 02:14:24.560
a great guy. Genesis Total Exteriors
dot Com. Thank you well. Lionel,

1681
02:14:24.680 --> 02:14:30.239
what's going on? Lionel? Hey? Your time is? What's going

1682
02:14:30.279 --> 02:14:35.039
on again? Well? You know
at home, I have really good shrvish

1683
02:14:35.560 --> 02:14:39.399
I got or or I mean I
got a what is an ex spanity with

1684
02:14:39.479 --> 02:14:43.000
all of their gizmos and it works
great well to go visit. I'm retired,

1685
02:14:43.039 --> 02:14:48.279
so I go visit my grandkids every
week by Buckley Air Force Base.

1686
02:14:48.760 --> 02:14:52.359
The minute I get there with my
cricket phone, it doesn't work. I

1687
02:14:52.479 --> 02:14:54.840
call him and they said, oh, we're now on the H and T

1688
02:14:56.119 --> 02:14:58.439
towers now, And I said,
well, wouldn't that mean it works better?

1689
02:15:00.039 --> 02:15:01.640
And he said, oh, I
don't know if you upgraded a five

1690
02:15:01.760 --> 02:15:05.119
G yet and I said, I
think I have. I'm sure I have.

1691
02:15:05.680 --> 02:15:07.399
He said, oh, that must
be a power problem. Well then

1692
02:15:07.479 --> 02:15:13.479
why would I get back to live
build? Does it work perfectly? Well,

1693
02:15:13.479 --> 02:15:16.039
hold on, that doesn't make sense
to me. So you actually have

1694
02:15:16.279 --> 02:15:22.159
better coverage? Well, and you
get spotty coverage? And where is that?

1695
02:15:22.279 --> 02:15:26.960
Uh yeah, my granddaughter, well, my granddaughter, she lives right

1696
02:15:26.960 --> 02:15:28.840
by Bucket. I guess there's Buckley
Space. Yeah, but that's a main

1697
02:15:30.000 --> 02:15:33.119
that's a main area. See.
That is what I don't understand. We're

1698
02:15:33.159 --> 02:15:35.880
going to have to get someone from
AT and T to talk about this.

1699
02:15:35.399 --> 02:15:41.520
Kichina. I hope you're taking a
note of this because somehow, huh,

1700
02:15:41.720 --> 02:15:45.479
all they do is give me a
song and dance about the towers. Yeah,

1701
02:15:45.560 --> 02:15:48.159
well, I don't know what's going
on, but I'm getting too many

1702
02:15:48.159 --> 02:15:52.279
calls right now that AT and T
is deteriorating. It can't be a coincidence.

1703
02:15:52.720 --> 02:15:56.319
There's just too many calls. And
listen, Lionel. I promise you

1704
02:15:56.359 --> 02:15:58.560
I'm going to start looking into it. That's what I can promise you.

1705
02:16:00.079 --> 02:16:03.760
Three wait and just Tom and you're
a great man. Thank you, Lionel.

1706
02:16:03.920 --> 02:16:07.039
It's great to talk to you,
and I really appreciate you listening all

1707
02:16:07.079 --> 02:16:11.319
this time. You ought to call
us some time to come in as a

1708
02:16:11.359 --> 02:16:13.760
guest one a common man. We'd
love to have you. Three O three

1709
02:16:13.800 --> 02:16:20.680
seven one three A two five five
Go with a sure thing Denver's best roofer

1710
02:16:20.800 --> 02:16:26.960
Excel Roofing dot com. You don't
pay a cent until you're content. Time

1711
02:16:28.000 --> 02:16:31.840
for an insurance check up free,
no obligation. In comparison, call Compass

1712
02:16:31.880 --> 02:16:35.559
Insurance paying too much your coverage at
dozens of insurance companies find out now three

1713
02:16:35.600 --> 02:16:39.520
all three seven seven one help.
You'll think you're his only customer when you

1714
02:16:39.600 --> 02:16:43.799
choose Frank durand the real estate Man
dot com to list your home with Remax

1715
02:16:43.840 --> 02:16:52.040
Alliance three oh three nine two zero
sixteen twenty two Hi, Tom Martino,

1716
02:16:54.040 --> 02:16:58.879
your troubleshooter three O three seven to
one three talk seven one three A two

1717
02:16:58.959 --> 02:17:05.000
five five. So there is a
map. It's this guy told me sell

1718
02:17:05.040 --> 02:17:11.559
map or that's not one that doesn't
work. But coverage map dot com helps

1719
02:17:11.559 --> 02:17:16.680
cell phone coverage map. It helps
you find the coverage map of any carrier

1720
02:17:16.719 --> 02:17:22.079
there is in any area of the
entire country. That's pretty cool. Mitch

1721
02:17:22.079 --> 02:17:28.760
Fluria is with us today and we're
finishing up the show today, and we

1722
02:17:28.879 --> 02:17:35.879
talked a lot about stuff, a
lot about materials and free materials from his

1723
02:17:35.479 --> 02:17:41.399
remnant yard and then you pay for
fabrication and installation. That's a no nonsense

1724
02:17:41.479 --> 02:17:43.280
deal. So I want to remind
you when he's not here, you can

1725
02:17:43.319 --> 02:17:50.239
contact him three three three eight six
fifty nine nineteen. That's the artfgranite dot

1726
02:17:50.280 --> 02:17:54.159
com. And they do more than
granite, of course, they do any

1727
02:17:54.239 --> 02:17:58.159
kind of materials. As far as
cabinets go, Mitch, are they still

1728
02:17:58.200 --> 02:18:01.239
going strong? Do you like doing
cabinets along with the project for a package

1729
02:18:01.280 --> 02:18:05.239
deal or what tell me about that? And still we can still do package

1730
02:18:05.239 --> 02:18:07.959
deals for cabinets. We do.
Our strength is countertops. That's what we're

1731
02:18:09.120 --> 02:18:13.360
nine what's at Yes, but you
try to accommodate people if they want it,

1732
02:18:13.440 --> 02:18:15.840
certainly. Yes, we have a
dour showroom. We have a cabinet

1733
02:18:15.840 --> 02:18:22.200
display you can choose from, you
know, different colors and wood specie Stabby.

1734
02:18:22.399 --> 02:18:26.200
We're open Saturdays as well from nine
to five and you can find and

1735
02:18:26.239 --> 02:18:30.440
you go into the mountains right for
the front or what area is in there?

1736
02:18:30.639 --> 02:18:33.319
So far we go the mountains,
we go everywhere in Colorado. We

1737
02:18:33.360 --> 02:18:37.280
have jobs in four collings in Cardo
Springs, Smith County. Yes, we

1738
02:18:37.399 --> 02:18:41.280
pretty much cover the whole state.
Oh my god, I didn't realize that

1739
02:18:41.280 --> 02:18:45.360
we're going to be going down to
Pagosa Springs in a few weeks. That's

1740
02:18:45.440 --> 02:18:50.239
far. Yeah, we just go
down to tamp go over the ones to

1741
02:18:50.319 --> 02:18:54.200
measure about a week or solid that
we're going in stalls. Essentially just two

1742
02:18:54.239 --> 02:18:58.280
trips to your house and people can
learn a lot on the phone, right,

1743
02:18:58.360 --> 02:19:01.879
you're one of the few people that
do that. Yes, measurements,

1744
02:19:01.959 --> 02:19:05.719
rough measurements and photos that would help
us put a price together. Yeah,

1745
02:19:05.719 --> 02:19:07.840
so when they call you, you
might have them take a pick on the

1746
02:19:07.879 --> 02:19:11.600
cell phone, certainly, and then
the measurements and then you go out and

1747
02:19:11.680 --> 02:19:13.360
verify all that. But you can
get them a pretty good price. How

1748
02:19:13.399 --> 02:19:16.479
do your prices fall in line with
what it turns out to be. I

1749
02:19:16.520 --> 02:19:20.440
think we're very competitive. No,
I meant like, how accurate are those

1750
02:19:20.479 --> 02:19:26.239
phone estimates when you get some pictures
and square footages? Depends on the material

1751
02:19:26.319 --> 02:19:30.680
they choose. If they give us
an idea of colors and type, whether

1752
02:19:30.719 --> 02:19:35.639
it's granite or quartz, we can
be eighty to ninety. Someone has a

1753
02:19:35.719 --> 02:19:39.719
quick question about overlays, whatever that
is. I think they mean the thinner

1754
02:19:39.760 --> 02:19:41.680
stuff to just go over an older
counter You don't like doing that. No,

1755
02:19:41.719 --> 02:19:45.479
we reap all your counter tops and
we put in the new Yeah,

1756
02:19:45.520 --> 02:19:48.959
the overlays are just as much labor, in fact more labor, probably,

1757
02:19:48.040 --> 02:19:50.879
right, Yeah, I would,
I would say so. Yeah, it's

1758
02:19:50.879 --> 02:19:54.920
easier to just reap that old four
mic out and start over. So remember

1759
02:19:54.959 --> 02:19:58.280
the artigranted dot com and get your
get your bid on the phone, your

1760
02:19:58.399 --> 02:20:03.879
estimate three three three eight six fifty
nine nineteen. Now don't forget to call

1761
02:20:03.920 --> 02:20:07.120
three oh three Martino to get in
line for the next show. Three O

1762
02:20:07.239 --> 02:20:11.479
three six two seven eight four sixty
six. I'm Tom Martino. Save all

1763
02:20:11.520 --> 02:20:11.440
your problems for me