Yeah, ripped up, need advice? Who you don't have? Come running
just as as we can. Shooter is gonna help. Come man, this
is the Troubleshooter Show. No Tom Martino, Hello Tom Martino here, Welcome
to the show. Hey. I hope you called three oh three Martino at
some time and left your name and number so we can get back to you,
or you can call right now live three oh three seven one three talk
seven one three eight two five five For those of you stream and you can
see Mark Shamanski's here from Genesis. I've known Mark for so many years.
Jenesis Total Exteriors dot com. Uh. Genesis by the way, Uh,
I always say you do everything on the outside of your house, whether storm
damage or just home improvements. I'm pretty much stucko experts. You have small
eating roof. What was that other new product you talked about, You had
the lure siding, And what's great about the lure siding, Well, it
just costs less than another cement cementitious sighting. But there is no we we
talked about this. All siding is going to need something from now on,
from from time to time to keep it from getting penetrated with water and moisture
around the seams and the nail holes. But that's I mean, right,
don't they all need something? They all need something there. There is there
is some seting products out there that are like solid plastic, but there,
but they haven't say see, this is what disappoints me. Mark. I
loved everlast sighting and then I said, the damn stuff is indestructible. But
there's always a downside to anything. And the downside is it started warping a
little, right, Yeah, And what happens, especially with our climate,
it gets hot, so if it doesn't breathe, it warps, right,
and well again it just gets it's hot. It's not said up specially darker
colors. It's not set up with the sun that we get because it's a
little more tense here. And you got your surface somises are way hotter than
what they were anticipating. There were so many products over the years that try
to beat the weather and and basically Mark, nothing so far has beaten the
weather. No. No, this product you have is it allure? Yeah,
I mean I'm reading about it. It's a great product and it's and
it stands up to James Hardy and the rest of them, right, but
all of those still need maintenance. Yeah, the Mark there that I'm a
big fan. Mark. Are you there, Yeah, I'm here. Listen,
I got a question for you. He painted your guys painted my house,
by the way, best pay job I ever had. I know it
was hardy board, but it's something like that. And you just said there's
some kind of maintenance I gotta do. Hell, you painted it five years
ago. It looks brand new. What about missing? You got to keep
that coating up in order to keep moisture out. Now, if it's still
great, that's because of Mark's painting job. That doesn't mean we were just
talking asking them in the future. What the hell do I have to do
to that stuff? Well, you got to watch your house. You didn't
go around your house and look at everyone in a while. And if you
start to see the paint starting to fail, the sooner you hop on it,
the less it's going to cost, don't. Don't. And if I
see that paint starting to fail, I'm calling you brother now, Mark,
Mark, you mentioned you mentioned my front door. Okay, and again it's
a my front doors looking I crap. I just had that done not long
ago, maybe two years maybe a year and a half. I don't know
how often. Now that's raw wood. When I say rawwood, it's all
wood. So is there anything you can put on there that you don't have
to keep redoing. What we're really dealing with nowadays is we we have this
limit of vehicle. I'm Southern, I'm Southern exposure right, Yeah, vaulta
organic compounds they're taking out of paint. Yeah, they're taking out of everything.
And so the bad thing is those things are what made the products so
good. And they're reformulating and they're reformulating and they're still working on reform land
to find good products to stand up for sure, just like pesticides and just
like everything else. We just like asbestos, and you know, things that
were good at what they did were bad for our health. And so they're
trying to find a balance between longevity and health. And I'm happy about that.
I don't want carcinogens all over the world. But here's the other thing.
Okay, let's just dispel the notion that anything's maintenance free except okay,
hop about stucco. Well, stucco it lasts a very long time. Can
you still get microfractures in it? Sure. I have to have you look
at my eye. I have little things that happen in my house sealed,
and I tell you one of the biggest things is sometimes people redo it because
they don't like the color anymore. Okay, but so as far as maintenance
needed, maintenance, everything needs maintenance. Basically final siding, does it need
maintenance? Not really, I mean, okay, unless it's starting to warp
on you Again, that's because you probably picked a dark color and it's not
going to stand up to today's temperatures. What right now of the sidings,
what holds up the best? Right now? I tell you stock No,
all sidings. Brick brick is the number one right brick? No? Seriously,
no, no, I agree. What's what's what's second to break?
I tell you, well, a sighting product that I really like is LP
smart Side with a coding that's died another company called Diamond Code, So you
do two different products. It's one product, but it's sent off to Dimal
Code and they put a coding on it before you install it. Before you
install it thirty year no fade guarantee. The product itself is warranted for fifty
years. Not to absorb eating water. What yeah, so you you order
LP smart side with diamond code. Yes, what is it called the LP
smart side with diamond code? Okay, So brick's number one, stucco's number
two probably or smart side number two. Now I think that, you know,
I think, well again, a fifty year warranty thirty or no?
Get it? And so I mean, but stucco, I mean, stucco
can fade two. I mean, that's that's all about the ocase. But
but they're still pretty pretty. I think they're okay. And then what comes
after that? Regular cementuous siding? Yeah? Or vinyl? And I'm not
talking about prettiness. I'm talking about I mean, vinyl is just not big
in Colorado. Vinyl is huge throughout the country. Why isn't it big because
of the heat. I think just people don't like to look here. How
about vinyl? Cold steel? Or is that what we're talking about? The
problem we run into any kind of metal siding? Is the dent so easy
with hail. So basically I want to build a brick house, I don't
know, but the stone, but stone you could also do stone. Yeah,
I mean you got you know, a beautiful house on the outside was
stocked awesome. So and and and let's talk to Chris now, Chris,
you want to talk about HVAC. Go ahead, Chris. What's happening man?
Hey? Tom? Just on a side note, I didn't realize the
Genesis was going to be on, but the he and Rob fixed our house
last fall with hail damage and castle rock and we have a stucco house,
and they used an elastomeric paint that really did a great job of covering up
some of those micro fractures that you've paint. Is he talking about Mark?
You know? Okay, so there's there is a true elastic Merrik paint sher
Wayne and Benjamore both make one, very expensive, especially to put it on
prop. Is that what you put on Mars. No, Mark's house is
a regular sided house. So that was regular paint for Benjamin Moore. But
it was just really good done. Yeah, well done, Yeah, it
was. It was a good product. I forget looking at his house.
It's a ship lap. What is it? No, it's just regular Yeah,
just a lap sighting Yeah, I think it's actually might be like a
small Dutch lap. And then he's got stone on the front also, So,
so what's happening with your HVAC. Chris, Well, I have a
bit of a question for a tom So. I've been listening to you since
the father John days and I, oh, my good. You know,
call out, call out, you know people that are price goulenging folks.
I particularly remember a case where this Pewick dealership was taking advantage of an elder
lady. Oh my god, you remember that. It was Don Massey Cadillac.
Yeah, yeah, and Mark, do you remember the little old lady.
There was an advertisement in the paper for a Cadillac for I don't know
ten grand I'm making up was sixteen. It was six s exteen. When
he sold it to her for like thirty she walked out at thirty two grand.
But that wasn't that The problem with that isn't what she paid for it.
The problem was they were advertising it for a third or two thirds less.
And when I talked to the guy and he said, well we our
salesman did a good job that, I went off the deep end on that
one. But she didn't know about the ad the ad price, so they
socked it to or plus put every kind of extra you could get on it.
They man, I can't believe you remember that Chris, So, anyway,
what's going on. Well, so we had to replace an air condition
at the house, and I went a little overboard, and I had eight
companies come out to give an estimate. Oh that's pretty cool. You would
love it, or maybe you would believe the spread. No, I would
believe the spread. Let me guess what size house you have? Sixty five
hundred square feet? Is it just the full system? Just wait, Mark,
that's what I was gonna ask. I'm sorry. Was it just the
AC replaced one of them? Yeah? Just it was one of the two
systems, So one of the hvacs. I understand what you're saying, hvacs.
You have two systems. I get it. But on the system you
were replacing, you were replacing furnace and air. No, just the air,
just the air. Okay, so just the air to cover half of
that system would have been about you got You got bids from six thousand to
twenty two. Hold on, I want to guess. I got another question
though. Was the furnace for that one in the attic or no, well
they didn't replace the furnace, but no, it's in a utility run downstairs.
Okay, it's in a utility room. It's the main floor he got.
I'll say, I think twenty four is high. He had probably six
to fourteen grand. I don't think so. I think thirty five hundred to
fifteen grand. Yes, and Mark you win that one. It was about
four thousand for a goodman, which I never put a goodman in my house
anyway. But and then almost fourteen for a ream. Yeah. But that's
one of my questions. And I'm not trying to be controversial here, but
I some of those. Hey, you can be controversial all you want.
Even with my sponsors. I have some of the best sponsors in the world,
but I don't have a cheap one in the house. I mean,
I have ones that are more reasonable than others. But I got to tell
you, man, you mentioned a word price gouging. Okay, well,
there is price gouging when it's price for the sake of price. It's not
price gouging when everyone is doing it, and it's the cost of equipment and
insurance and lawsuits and wages and everyone competing with everyone to keep employees. The
world has changed, my man. So so Chris, what go ahead with
your discussion. I'll shut up. Go ahead, Well, no, no,
no, and may be right. I'm just I want to understand it
better. Because I had two of the companies from your list. One was
Front Range HVACT the other one was Quality First Plumbing. So Front Range,
I'll bet your Quality First was pretty reasonable. No, so from come quote
to me, Oh no, let him talk. Yeah, So Front Range
for a ring quote to me about seven seventy two hundred dollars everything included.
Quality First came out for the exact same unit, same tonnage, same install,
fourteen thousand dollars. I'm just trying to understand. And I even call
it and talked to the manager asking what am I missing, and all he
would tell me is that we stand by our pricing. I'm just trying to
understand it, Like, why should I ever use Quality First Plumbing on your
if I can get it per half? Well, I have found times when
quality I'm going to be straight with you here, man, I have found
times when Quality First was the lowest price or the middle range price. Now,
I mean, I can't talk to your situation, but I will say
this. Let me explain this to you, and this I'm going to give
you some inside information. Okay, there was a move to consolidate companies with
private equity, and they would get companies and buy them up right under a
big banner name that's still going on. Okay, so you have a lot
of these companies that kept their local name, but they were bought up by
private equity. Why am I telling you this? Well, because prior to
that, there were people who wanted to revolutionize the furnace and ac business.
So they came out with book pricing and new pricing models, and people like
you, Chris, have asked this question, why is it that one company
can do this and another company does that? And I'm going to have answer
right after this. Go with a sure thing Denver's Best roofer Excel Roofing dot
com. You don't pay a cent until you're content. Time for an insurance
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Frank durand the real estate Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two I'm Tom Martino, your troubleshooter
three oh three seven one three talks seven three, eight two, five to
five. Okay, so let's talk about pricing with HVAC and air conditioning and
furnaces and also plumbing and electric home services. Let's talk about it. I'm
tired of skirting around this issue, and I'm gonna give you inside information that
no one will give you. No one they say shop around, shop around,
and a lot of times you're defeating it. You're defeating your own Well,
you're not defeating It's good to shop around. But here's the bottom line.
Okay, this is the God's honest truth. And I don't know why
people are so shocked by it. Take a company xyz. It doesn't matter
who they are, if they're doing business the right way, they account for
all costs and then they expense it. And I'm going to explain this because
it's honest to God, something that no one discusses. I had an electrician
one time, and that electrician was charging to go out to a house and
do certain things really low rates. And he was having a discussion back in
the day with Andrew Goshern, who was an electrician and Andrew at the time
had mister Sparky electric and Andrew says, and Andrew was a genius and I
love him, honest good. Andrew had prices that were higher, substantially higher,
and they were in my office having a discussion. Dave was the electrician.
He was also doing some of my it stuff, and he said to
Andrew, how the hell do you charge all that money to put in an
outlet or to go and to put in a circuit, or to do this
or to do that, or to hang a ceiling fan. And Andrew says,
well, here's what I do. I look at my cost, my
insurance, my van, my this, and my dad, and then I
price it accordingly. So at the end of the day, I also have
part of my wages paid, you know, or for that job. And
so at the end of the year, I take all my grocery septs and
all my expenses, and I pretty much have a predictable profit. And what
do you do? And Dave said, why you no? And this is
the God's under sooth. Dave did not take any of that into account.
He would charge take the money, put it in this account, not even
put away money for taxes. Sometimes spend the money and then realized he had
a tax bill or his materials he put on his credit card, did not
account for those, did not pay for those, but took the money then
kept doing that. Dave went out of business, Andrew took mister Sparky,
and then he added HVAC, and he added plumbing, and he added other
things and started back. Then a really good company called Candlelight and Candle well,
it turned into mister Sparky was Candlelight at the time. So then Candlelight
sold the Mister Sparky, Mister spark and to excuse me into the home services.
Round one was mister Sparky one hour heating and air blah blah blah.
And then George, the guy that owns fixed at twenty four to seven,
he was working with Andrew who was his father in law, and then they
started they sold that company and then George started doing it around the country,
big giant companies did a great job. And then that's how that started.
But let me tell you why, because they accounted for costs. Now,
the God's honest truth is, if you account for cost you're going to be
more expensive than the guy that doesn't. And there will always be people who
don't account for costs, always, and they won't last long. We had
a guy advertising on this show years ago that did furnaces, and he was
doing him for twelve hundred at the time. Everyone else was charging six and
seven grand. He justified that he could buy a furnace at the time for
six eight hundred bucks, put it in blah blah. He went out of
business, left a lot of people holding the bag why he didn't account for
costs, not true costs, and he wasn't making money, and they don't
pay their bills when they're supposed to pay them. Now, if you take
a company that's large and they have eighty vans, sixty vans, forty pick
a number, those vans are not working one hundred percent of the time,
one hundred percent of the week. But those vans all have a cost.
They all have people, they all have expenses, they all have licensing so
insurance. So when you take the vans and the people and you aggregate a
cost across a company, you have a cost per hour per van. Now,
since they're only working maybe eighty five percent of the time, it's impossible
to have one hundred percent of the vans working one hundred percent of the time.
So if you take an eighty percent factor, you have to factor in
twenty percent of the trucks empty, not doing anything at the time, and
that cost has to be aggregated to the people doing the work. So when
you take the math and you do the math, you will be charging more
to stay afloat than someone else. It's just the way it is. But
then why a disparity. Not all companies are shlock when they charge less.
Some of them do account for costs, but they have lower costs than others.
But then there's another factor I'm going to tell you about. It's called
private equity. Private equity is a move among investments. They do private funds,
and what they promise their investors is we are going to take your money
and we are going to invest that money in companies. Now, private equity
funds are nothing new. You know, you have you have all kinds of
investors who want to buy companies and they want to buy them and operate them
at a profit. Then they want to spin them off and sell them.
The private equity fund is dissolved and they do a new private equity fund.
That's the game. They buy up companies, they spin up the sales,
sell the pro sell the company, the national company, and then start a
new fund. Warren Buffett loves doing that. He loves building up companies and
selling them. Okay, so private equity comes in and they do something new.
Their genius has said, you know something, in order to have something
that's really going to be worth something, what we need to do is have
a predictable profit. So when these hvac guys go in or home service guys
go to seminars to find out how to become part of private equity or how
to run their own business, because some of these private equity people actually put
on seminars. Here's what they tell you. Start with what you want to
make on every dollar you invest. Now that's called a required rate of return,
but everyone has a different one. You have Harry might be satisfied making
ten percent on every dollar, whereas George might want to make thirty percent on
every dollar. And you have some people that want to make fifty percent.
So what they do is they take their required rate of return and they say
this is what we want to make on a dollar, and then they work
backwards and then talk about it, and then they make book pricing per item.
That book pricing takes into consideration the cost of the product, the time
it takes to service or install, the insurance, the wages, the HR
costs, the company overhead, the vans, the expenses, and then plus
plus profit now that are required. Rate of return is different for every company.
That's why you have the disparity. Now, there's two reasons you have
disparity. One is the companies on its way out of business. It can't
sustain those prices. The second one is they are they are making less money
on their dollar. It's that simple. It's that simple. I'll guarantee you
that there are companies that can do siding more expensive than Genesis Total Exteriors because
Mark knows what he needs to make. And Mark's been around long enough that
I know he knows exactly what he's gonna make. Now, sometimes he hasn't
have to cut his prices. If competition he has to get more and more
on the books, he'll cut his profit a little. Sometimes he increases his
profit if he's so busy he doesn't know what to do. Is that wrong?
Well, a lot of his but a lot of his work is actually
paid by insurance, which is for the welge part, and that's ctiated pricing.
That's right. So so I'm sure though there are companies that are much
cheaper than you. Right, of course you get we call him tailgate contractors
right now. But I want to make this clear. Not everyone with lower
prices are going to go out of business. Not everyone with higher prices are
greedy. What I'm saying is they all have a required rate of return.
There are some low prices that are unsustainable, right, Okay, Now we
get a discussion all the time on my water heater guy. Okay, you're
a plumbing Colorado dot net. Your All Plumbing does water heaters for thirteen ninety
nine. He does. That's for a forty gallon fully insalled fifteen ninety nine
four or No. Fourteen, Yeah, thirteen ninety nine for a forty fourteen
ninety nine for a fifty okay. He does cut rate on all plumbing repairs.
So I've had discussions with plumbers behind the scenes who say that can't happen.
And so I talked to Demotarm and he explained it. He'll explain it
to anyone he buys his water heaters. He has a system for putting him
in and he makes less money his requirement, his r r R is less
than someone else's. It's that easy. Now, what is the downside?
If someone is so cheap they go out of business. Nothing if you don't
need them again. But it's really bad if they make a mistake and then
they damage your house or something. They're one bad job from going out of
business. That is what you have when it comes to life. Or you
know. Also people that don't pay their bills. Then if they're so cheap,
then they're not able to pay their bills. That's right. And then
all of a sudden you get a lean in your house because a shingle delivery
company distributor is coming after you have paid for the shingles. Now, Mark,
and you can have leans on your houses right now. Mark, You've
been in business. I've been in business. We have businesses together. Aren't
you tired of hearing about pricing? I mean there is a disparity when he
to price an air conditioner and he goes anywhere from four grand to what did
he say? Fourteen? Look? I shop and I shop, and I
shop and I shop. It doesn't matter. I shop our referral list members,
I shop other people when it comes to AC's, it's amazing to me.
One of the reasons I know that. One of the reasons I was
way closer on that stretch that guy was asking for. I think I said
thirty five hundred up to whatever fourteen fifteen thousand is. Because recent I've been
shopping and I have found units that will come and get installed at my house.
I need one, just like that guy was talking about. I'm in
the same circumstance he was. I have a company. They happen to be
on the referral list three thousand bucks. They don't even know it's me shopping,
So don't think that anybody can call up and get that for three grand.
And then I've had ones same unit, same brand, name, same
size, same everything up around eight thousand. And the funny part about that
is they actually knew it was me, So I don't know if they're trying
to put none on here. Here's the difference here. The difference between those
two companies, if truly it was the same stuff is R R R.
People have different required rates of return, including attorneys doctors. Yeah, but
that does an effect to consumer, Tom. No one cares about that when
they're shopping they're not going, oh, okay, well this guy's got to
pay off of private equity company, so therefore we're gonna know. No one
thinks that. No, Mark, I didn't say people think it. I
want people to understand it because everyone asks why does one company charge four grand
and another one charge eight And there's only a few reasons. One would be
whether you have private equity or not, you have a required your rate of
return, or you're going out of business. You're leaving something out that I
think everybody should know as well. There are companies that charge the same amount.
Let's say they're both ten thousand dollars for what we're talking about, identical.
They both do the exact same product, exact same price, and let's
call them on the extremely high side. One of them will get complaints a
lot. The other never gets a complaint about pricing. You know why,
because when the job is done and it's over, one company leaves them thinking,
Okay, I did really good. I love the people that installed it.
I loved everything. Maybe I did spend a little more, but you
know what, I'll use this guy again. The other company can leave a
bad taste. I don't know why or why they do it, but then
it becomes a non showing it crazy to talk when we go to talk to
companies, we talk that all the time, and that's called building a value
proposition. People who come in and out of there that doesn't they do the
same exact job as someone else. They don't have They don't do a good
job showing the consumer what they have done and they know. And I want
to give people a kind of it's not really a silly way. Let's take
this break. We got are coming up, give us a call of folks
and mark you just continue that vein after this. I just want to tell
people call us with any problem, question or complain. But one thing I've
said on this show, We're not gonna pussy foot around. We're gonna give
you the truth. We're gonna be transparent. You know, it doesn't matter
if people advertise or not. It's the truth about life. You're gonna find
out the truth. For god sakes, we have the Internet now. Everyone
needs to be transparent. More coming up, Go with a sure thing Denver's
Best roofer excel roofing dot com. You don't pay a cent until you're content.
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Frank durand the real estate man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. Hey Tom Martino here three
O three seven one three talks seven one three A two five five. We
were having pretty good discussion on pricing home services, uh, private equity,
everything in the world to do with your house. But I'm going to tell
you something right now. There is in my opinion, now this is all
subjective. There is a such thing as being greedy, and there is such
thing as being too cheap to where you're not going to get the service you
want. I want something balanced. I really want a good company. And
it's not all pricing. You don't always get the best value with the cheapest.
You don't always get the best with the most expensive. It's on a
case by case basis, and that's what I do here. I will never
endorse anyone that is just high for the sake of being high, or because
they think they can get away with it, and I swear to you there
are companies that do that. They it's called pricing tolerance. Now, Mark,
what were you going to say before the break, Well, I'll give
I want to give an example out of what I was talking about, where
two companies can charge the same amount, same product, and let's say they're
both on the upper echelon of price, but one of them you never get
a complaint about price, and the other one you do. So I'm going
to say the same thing about higher end restaurants. You go out for your
anniversary something along those lines, you drop two or three hundred bucks as a
couple, maybe let's say Shanahan's Del Frisco's, and maybe like Ruth's Chris.
Well, honestly, I like the manager coming around. I like a good
waiter. When you're spending that kind of money on a drink and a steak,
they better have the best service you could imagine. Last time I was
at Del Friscos years ago, they absolutely sucked. So we'll never go back
there. But I will say the food quality is about the same as Shanahan's
and in Ruth's Chris, where the manager comes around and it's the same price,
same everything. One I can't stand and complain about. In fact,
I left a skating review and the other ones I love, but the pricing
was the exact same. I get it, and that there's so much more
to it than just what you pay and what you get. But the bottom
the bottom line is uh, it's it's going to be a mixture of pricing
and a mixture of quality. That's what it's going to be. And I
just I want to say something about Shamansky and his business real quick. You
know, he's not the cheapest, and he's not the most He's not the
most expensive by any stretch whatsoever. When I hired him to do our house,
you know, and we paid cash. It wasn't like an insurance claim.
And basically I got him to come out. I met him, I
met his painter. I met two or three other companies, and I went
with Mark for a couple of reasons. One, I loved this painter.
His painter has worked for him for twenty years. Mark also sent out listen
to this time. He sent out this lady that worked for what kind of
paint was it? Mark Benjamin? And she looked at it. We were
going to go with one color. Suzanne was fixated on one color, which
was basically the same color we and she came out and pointed out different things
with their outbuildings and said, I would go with this color. Then they
showed us what it would look like. They went that extra mile, and
honestly they were still they were still right there on pricing. So I mean,
he's a perfect example where you can get the great quality and you're going
to enjoy working with the company exactly. Owe me thirty bucks Mark three oh
three seven one three talk three h three seven one three eight two five five.
I would love people's experience on what they have found with pricing and how
they feel about it about hot what they and what they freaking hot tubs twenty
five thousand for a hot tub at those shows, or you can go to
Costco and get the same damn thing for five grand, you know. And
I think a lot of companies are of the opinion that if they charge more,
they will be perceived as better value, you know, or better quality,
and that's not so either, although in some cases it happens. The
famous case of this gin that was selling cheaper than everyone and it wasn't selling
as much they raised their price or was it vodka was years ago? I
remember this study in college and they raised the price and boom, go with
a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance checkup free, no obligation in
comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies
find out now three all three seven to seven to one help. You'll think
you're his only customer when you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three all three nine two zero sixteen twenty
two ripped news yours as we can. Shooter's gonna help coming. This is
the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here, Welcome
to the show. Three oh three seven to one three talk three oh three
seven one three eight two five five. We've been discussing a lot of things
today on pricing and everything else. On some guy brought it up and said,
why was there such a disparity in pricing when I went to replace an
AC? And I said, well, you're gonna find it because you have
different people with different expenses and some people that don't account for expenses, and
you have it everywhere in between. You do. Now, just let me
explain something to you. Because something is more expensive doesn't mean someone's greedy.
It doesn't mean they're not. It's because someone's cheaper doesn't mean it's sustainable or
it's a good deal either. There's got to be a balance there. You
I want someone that takes into account expenses and all of that. Unless you
know they're going out of business, you don't care. There's just a whole
gamut of pricing, a whole range of pricing, and yeah, there is
abuse of pricing. Sometimes they don't stick around long, but then you have
the move for there were so many people in the past with home services that
did not price properly. They did not they didn't stick around because they weren't
priced adequately. And then of course you want value as well. That many
times, value is a word people use to justify high prices, and it's
not really value. Sometimes it is. There's no magic formula. One thing
for sure. You can't take the price of a good add what you feel
is a reasonable profit and expect everyone to charge that. It's not going to
happen. Again. I'm going to tell you there are a few reasons for
price disparities. One is greed. A second one is a legitimate business person
who is taking into account all expenses and they want to stay in business.
So so see there's two right there. Then you have someone who arbitrarily prices
who doesn't know anything about being in business, and they just spin out and
go away. And many times when people are artificially low, that happens.
Sometimes people are lower because they're small, they're lean their mien, they don't
have a lot of requirements on their capital, and they just want to They
just wanted to buy themselves a job. So really, again, not everything
is good, not everything is evil, not everything is high, not everything
is low. I wish there was a magic answer. But Chris was explaining
before the break about his price shopping. Go ahead, Chris, oh,
I needed a sewer line replaced. I got Plin to come out and get
in after which turned out to be eighteen thousand dollars for a whole job.
And the owner was on your show that one day and I called in specifically
asking, you know, in describing what the job entailed. Now we didn't
go there to look at my job specifically, but you know the basic gist
that it was. You know, this is this is our poison. We
have overhead that we have to pay for and I completely understand that. Right.
So while I was talking about that, two's told me that Mark said
to call Master Ruter and get an estimate from them. So I had Mark,
are you Mark? Are you on? Yeah, I'm here. Did
they change their name yet? Yeah, they just did the Master Services.
But I want to hear with this. I don't know if he's got something
good or bad to say. Keep going, dude. Oh, like I
said, I want to cookie. He's saved me. All the accident from
Master Ruter was ten thousand dollars, so he saved me eight thousand dollars.
Okay, thank you for the experience. And you know, I think Tony's
a good example of having lower overhead and passing it on. So Mark,
you know, Tony, I think that was I think that was a little
bit back. But Tony, you know one of their secret sauce. First
of all, a lot of the companies on the referral list, with the
exception of Master Router or master services now and I'll answer your question on that
in a second. But a lot of them don't do commercial. Tony's got
a group of guys out there that do nothing but excavation, big big jobs
that aremmercial, which allows him to get all the equipment. Always have these
big jobs with money coming in. Then when it comes to residential stuff,
he can take a few of those guys, put him on a quick sewer
line for a house and save the people of fortune. He kind of came
up with his own secret sauce in between commercial and residential. And most of
the companies we advertise for don't do any commercial tom Oh, you're right,
you're right, And so Chris, shopping around is important, But I hope
when people shop around it's not a code word for just finding the cheapest price,
because people have been burned by that as well, many of them who
call this show. But one thing I know for sure, money upfront is
almost always a bad idea. Oh you got that right. We wouldn't have
a show if people didn't pay money upfront. Almost always it's a bad idea.
You would think it's hard to talk someone into parting with thirty forty grand
for nothing, but apparently it's pretty easy, and I have people on my
referral list and they will charge money up front. I don't forbid it.
I just wouldn't do it. Not for nothing, No money for nothing.
In Chicken market, what do you charge what you're doing for? What's that?
Mark? Let's ask Shamansky in studio with Genesis. I know when he
painted my house, he didn't charge up front. I know when he did
siding work and some deck work and other stuff, he didn't charge up Oh,
I doesn't take a penny, right? Oh, I assume if you're
doing windows. I mean I don't know. No, no excel roofing I'm
talking about. But here's what I'm talking about. I don't mind money upfront
under certain circumstances, if you protect yourself. Credit cards would be good.
An escrow account is good. Another or a construction management account on a Giant
edition. Another one would be paying for the materials, paying for them and
excuse me, and then you call to make sure it was ordered in your
name for your address, so if something happens to the contractor, the materials
are still going to be delivered to you. And pay it on a credit
card. Yeah, that's what I said, credit card was number one.
Then I said, if you order stuff and you can verify the order in
your name, your address. The other thing I think is important is if
work starts, which includes design work plans, you pay as you go,
to pay a large amount of money upfront for nothing. Why and then wait
three, four weeks or two months for somebody to show up. No,
I'm sorry, nope, ain't gonna happen. Mark, What is your take
on this? Let me get us a wide shot here, go ahead,
sir. So our policy is we never want to lose a job for because
somebody listens to the show and they don't want to pay depositive. That's a
policy with all our people. We do ask. A lot of our jobs
are running anywhere from between twenty and one hundred thousand dollars. Oh I know.
And again so if we have an architect involved, and then I saw
saying, well, we're going to have you pay the architect direct, so
we're not involved in that, but at least you're going to pay that direct,
and that's good. And it's like, now we're going to start ordering
things. So if we're ordering windows, if we're ordering I totally agree and
then so now we have to place that and then those window window lead times
right now are twelve weeks. Well, in that twelve weeks, I'm going
to have to pay for half of the windows. Do you mind though,
if they verify the order was placed for their address, never in their name.
Never mind that, right, because we've had cases mark where people put
money down for windows specifically, not anyone we know on the referral list,
but they put money down and the company goes away and guess what those windows
weren't paid for or they were paid half and it was to the contractor and
they won't release it to the consumer. Right yeah, no, And again
we work with our customers and sure, and then depending on the dollar amount
is what we want to try to collect too. If it's one hundred thousand,
well maybe it's a quarter. A quarter, then you get part way
done, in another quarter, you're you're close to being done. You get
three quarters and you're finished and get your last quarter payment exactly three h three
seven to one three talk seven one three eight two five five. So I
again, I always have this struggle with this money upfront thing as to when
it's appropriate or how to do it. There are ways to do it,
and I just went through them, and then you should always check companies.
Now, does that mean you don't get a brand new company. No,
it doesn't if they have experience in the field and have run companies. But
too many times new companies are many times people who have worked for someone and
they think, hmmm, I can do that, and they know the trade,
but they don't know business. You know. I got a landscaper Tom
I use each year he comes out, and I have different from things.
Some of them might be they clean out the pond in the front or the
water feature. Then I might want rock or bark down somewhere else, a
tree planted, whatever. But I've used the same guy forever. And when
we first moved in here, my first deal with him was fifteen twenty grand.
He's a little one man deal, and he said, Okay, I
need six seven thousand up front to buy the trees and do all this.
I said, dude, if you don't have enough money to float that,
I simply am not going to use you. So we got past that and
since then there's never been an issue. I've never I pay him when he's
done. I don't care what he's doing, and I feel that way in
most instances. Yeah yeah, or pay well you go to Bob has a
comment, But Bob, hold on, I'm going to take you after the
break. I have more coming up. Three zero three seven one three talks
seven to one three eight two five five. Go with a sure thing Denver's
best rufer excel roofing dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens of insurance companies find out
now three oh three, seven to seven to one help. You'll think you're
his only customer when you choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine two zero sixteen twenty two.
Hi Tom Martino here three oh three seven one three talk seven one three
eight two five five. Bob has a comment on pricing and business and all
of that. He's with l em Landscaping. Now again, I don't want
to tell you that's all we're talking about today, but it did kick off
the show and people were interested in it. We're getting a lot of comments
and texts I haven't even gotten too five seven, seven three nine. If
you want to text the show, just put Tom in the subject line or
somewhere in there. So it comes to me. And so let's talk about
it. Bob. What do you have to say? And I'll remind people
call me please three oh three Martino three ooh three six two seven eighty four
sixty six or three oh three seven to one three talk with any other problem
as well, Bob. Go ahead, okay, Tom, So here's what
I want to tell you. I really appreciate what you just said about In
some cases it's okay. For example, when we did work for you,
the materials were paid for, I would pick them up and showed up wh
did the work. Here's what I tell people. I love what you said
about the material. We always provide the material costs directly from our supplier because
we don't mark it up, so that's save the people money and then they
don't have to pay for any material. So the day we're geting the day
before we're going to work, so that that protects them on that part.
Because I can tell you this, companies out there, they'll get the money
from the material they haven't delivered and they never show up. So not only
did they get a deposit for the other part, but they got your money
on materials and then they don't show up. So I like the fact the
way we do it. We only get a deposit and have to labor and
then the rest of it is never paid until we're done. And that means
the customer asking me happy. But I will tell you there's a and I
hope you can find this. They've been putting a lot of reports out now
where companies are doing work and I'm going to use landscaping, concrete, they're
getting the work done, the people come out and say, well, I
don't like it. They don't want to pay them, So it can be.
It can work both ways. But I always tell people never give money
for the materials up front. And they said, let you pay for let
them pay for them, Well, ninety nine percent of the companies won't do
that because they don't want to know what you're paying, how much you're paying,
and how much that's a profit of it. That's why we do it.
And by the way, I don't care either what they're paying and what
And I like what you do, Bob, But I will say this.
If I order windows from someone and they say, and I say, I
want to make sure the order is in my name, my address. I
don't care what they're paying for it. I just care that the order is
in my name, my address, and that they did pay for it.
I don't care if they paid. If I paid them twenty for the windows
and the windows cost him eighteen or fifteen or fourteen, I don't care,
as long as the fourteen, eighteen or whatever was paid to the window company
and the window company verifies I have an order in my name at my address
and they will be delivered if the contractor gets hit by a bus. No.
And I'm kind of saying the same thing, Tom, That's why we
on our customers pay for the material when they need it. It's kind of
the same thing. It's in their name. They've got to a seat,
they call us applier, they know they're getting the product. Because right and
Bob, look at it's delicate. There's not one situation for everyone in the
world. But I will tell you this, I am just so tired of
people who pay, and even well intentioned people they pay, and those well
intentioned people have a problem, and there's nothing thing you can do about it.
You know, they have a problem, and then you go to them
and say, what the hell did you just do? I mean, I
paid you all this money and you go, oh, dude, I can't
help. But my wife got sick, my kid got sick, or somebody
needs a transplant. I mean, it's it's just unforeseen circumstances. Thanks Bob.
Three oh three seven, one, three eight two five five. My
guests today Genesis Total Exteriors, and I want to talk about something else too.
I want to talk about this roofing product that has me fascinated, and
I'll tell you why. I want to talk about it, Mark, not
only because you sell it and you install it, but because it shows that
technology can meet the challenges of tomorrow, for example, with air pollution.
I'm not saying that this one thing is the answer, but it does show
that we have done a great job as people, as humans on battling whatever
negative effects we have on the environment. Now, I think the net is
do we have a net benefit or a net deficit when it comes to the
environment. Will argue that, but at least that we are moving forward with
products that can help this. I love the nickname smog eating roof or is
that the official name? What is the name? Mark? Yeah, it's
well, it's a smog eating granules that are on the shingles. Now,
these granules are put on the who makes the roof, well, Alice makes
the shingle and three M makes the granules. Now the granules go on the
roof, right, and the granules interact with the air correct, and so
the air about an inch above, they're all over your roof. That air,
the air that infiltrates your house, the air that circulates on your roof,
correct, what happens to it? Well, then the granule interacts with
that air and turns the bad chemicals the smog itself and turns into nitrogen.
And the nitrogen gas, of course, is harmless, and so your house
it actually does purify any air infiltration from that also though, when it rains,
your roof leeches nitrogen correct, and it goes onto the ground and helps
your grass grow, It helps your soils, it helps the environments, helps
the flowers grow. Why did they come up with this? Were they thinking
people would look for a I mean, I mean never in a million years
would I think, well, next roof I get I want to make sure
it purifies the air. Where did they come up with this idea? It's
a great marketing idea. Where did they come up with Well, I think
it's pretty crazy because you think of three M, you think of post it
notes, you know, I mean that's the kind of products you think of
them. Well, actually they have so many problems they do, clear bros.
Yeah, yeah, I mean just all these different things that three M
makes. And one of the things is they came out with a granules,
which we don't have a problem with here, but in other states you do
with algae growing on a roof. So they have granules that are now put
on two shingles that prevent algae growing on the roof. And then they took
a one step further and now say we're not gonna have algae and we're gonna
also make the air better around that. I mean, who thought of that?
Somebody is great great marketing, just great marketing. So let's talk about
then what then? Then? Then cementuous siding In general, cementuous means literally
cement put in with the wood fibers. Yeah. Well, yes, it's
it's a mixture of that, and it's not true complete cement of course,
not it right, you know, cementuous meaning it resists moisture, it's stronger,
it adds rigidity to the composite. Right, yeah, and so I
mean again, great products, and then they stand up. You know,
one of the things is the best. Best part of that is the fire
rating because Al saying, you know, we've had all these fire fires in
Colorado and everything like that. Well, this does slow down. It's not
going to burn up your house as quickly as if you have a wood product
in the side of your house. Vinyl would just completely melt in your house
and then you're you know, you're left exposed. But at least the cement
siding gives you at least a one hour fire rating by putting them on the
outside of your house. And now a new a new venture, not a
new venture, but you're doing some mitigation of mold. Yes, Now why
did you get into that? So, Genesis, I know why you were
doing interior improvements. You do interior as well. People don't know that,
but mostly exteriors, but you do interior home improvements. And I'll bet you
ran across it and had to call people in. We were paying we were
paying my guy five hundred bucks a time to come out and test the air
of the house. And so it's two samples inside a house, one sample
out. And then I said, you know what, we should probably look
into doing this at ourselves. Now, why were you testing to begin with?
Well, because they are fearful that they have molded it. Oh,
I don't feel good, you know. Okay, So you want to make
sure going into a home improvement, first of all, you're not blamed for
anything. And then second of all, if there is a problem, you
mitigated, right, and so or you know, or you come into a
house and there was a water leak. We're coming in to fix a broken
pipe and a wall or whatever, right, so what did you do?
You tested? And then when did you start to mitigate? And then well,
then as soon as you know the results of that, then you start
tearing things apart. And we've always done that. We don't advertise it a
lot. I'm water certified also dry out. I don't you know. I
have to rent the equipment. I never got into the twenty four to seven.
That's not where I want to go with Genesis. But the mold and
this asbestos testing makes sense to us because we go into a house and we
have to test for asbestos. I'm not certified asbestos, yes, but a
bestis yet but it will be so. Right now, you test for mold.
If you find mold, can you mitigate them? Most yes we can.
We are certified to remove that also. Okay, what mold has to
be removed and not just killed? I thought you could kill mold. Well,
you know what they're what we were taught in class, is you you
know, like black mold. That's the most common mold in Colorado. Guess
what, There's four hundred, four hundred species and everyone thinks they're all deadly
right, and in most of them are not right Spataphoras something, Yeah,
is the really bad one, but you don't know until you get it,
test it. But in the meantime you just assume it's bad, and of
course and then we clean up again. Well, I mean, no,
mold is great to have around. If you can mitigate it, you mitigate
it. But mitigating means for some people. What pisses me off is they
scare the hell out of people and basically tell them they got to rebuild their
whole house. I mean, down in Texas, they were telling people not
only did they have to knock down their house. They had to excavate the
dirt for God's sakes. I mean, it gets to a point where it's
crazy, right, you know, right now you and I are breathing mold
as we're of course, yeah, well thank you bring that. It's everywhere
though, it really is, and there's nothing you can do about it.
But you know, water and it has to have something to live on and
air. There are the three things that mold needs. You need to eliminate
one of them, and water is the easiest one to limit. So when
you eliminate and seal, is that good enough for some cases? In some
cases sure, and then in other cases you literally have to cut it out.
You have to you have to clean it or you know, or just
scrub it off. Yes, do you ever have to cut it out?
Like studs or dry I mean drywall makes sense, it's cheap. You're you're
not gonna you're not gonna scrub a dry wall. You know, it's much
easier is to replace the drywall. But the studs behind that, well that
makes more sense to clean those. Okay, three oh three, seven to
one to three, talk anything you want to talk about pricing and we can
expand the pricing talk not just for homes and home services and home improvements,
but talk about anything. Mechanics, talk about cars, talk about clothing.
You notice when people talk pricing, they never talk retail. They always talk
services. They don't talk retail because most of the time we see a price
and we pay it, or we shop, but we pay it eventually.
Right, So people stand differently on different items. Some things they expect to
compare others they don't. And I want to know how you feel about that.
Plus, of course, don't sit on problems. How many times have
you heard people call them they had a problem for five years, lingering and
they finally call me. I mean, I'm not saying it's impossible, but
the sooner the better. On problems, questions, complaints, concerns, especially
calling us before you embark on a project three all three seven to one three
talks seven one three eight two five five. And speaking of great products,
waterpros dot net the best water systems in your home for the best prices.
I love my drinking water at the kitchen, saying fourteen hundred bucks only installed
third triple filter reverse osmosis, but they also do other great products as well.
To get rid of dangerous things in your water waterpros dot net. Go
with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Wait time for an insurance check up free,
no obligation. In comparison, call Compass Insurance. Paying too much your coverage
at dozens of insurance companies find out now three all three seven to seven to
one help. You'll think you're only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three all three
seven one three talk three all three seven one three eight two five five.
Welcome to the show. Hey Bruce, what's going on with you? Welcome?
Hey Tom? How are you doing today? Good man? What's happening?
Hey? I have a longtime listener. You actually helped me with one
of your referral list members before the uh that solar marked incident. Thank you,
reach, Oh yeah, what's happening now? Oh now is a great
story. So on Sunday, I came back from a two week vacation to
a leaking water heater. So I'm like, oh, what do I do?
So Tom Martino referral list, Well, who does Sunday work ear least?
The answer is the phone on Sunday fix it twenty four to seven.
Hence the name problem up. Yeap, I call him up on Sunday,
get an appointment. They can't guarantee me at the time on Monday because they're
busy, busy, busy. But the tech gets out there, agrees it
needs to be replaced, goes, gets the water heater, comes back the
same day and replaces my water heater. Good. Now, with the conversation
you're having today about cost, right, I think most people to work with
fix a twenty four set. But they're not the cheapest. No, they're
not the most expensive. But when you look what the guys did. I
mean, he came in, he covered my carpet to make sure he didn't
destroy my carpet, were walking in. It was above and beyond, above
and beyond. Right, Yeah, all new connections, all new valves,
gas connections, a new drip pand I mean the extras were just amazing.
So I just want to get my thumbs up. They did a great job.
I thought the price was fair. It was higher than what I could
get at a home depot install. But you know, then what do you
get from them? But I wanted to let you know right well, Bruce,
I appreciate you trusting us, and I I appreciate you trusting them.
They're good people. Fix Myhome dot Com of course is their website, and
they do quality work and and so so do others as well, of course,
so plumb Line Services and and we have good people. You know eight
eight eight Heating dot com they added a plumbing division and uh, my guest
today you know, Genesis Total Exteriors. We were talking about new products.
We talked about new services. You're doing mold detection and mitigation. Also we
have great products that like the small eating roof. And then what else,
I mean, what else is new? Like stucco stucco is stucco? Is
stucco? Well, I mean, is there anything new? Well? Nothing?
I mean again, the way we do it, we don't do any
of this. We don't do ephis No. Ephus is over foam, right
over foam, you know, and that's where you get a lot of your
birds pecking through because your cement on the outside is only like an eighth of
an in thick, and that's it. And behind it alsoly a bird comes
up like, oh there's some something I can peck through here and make a
make a home. So we don't do any that. All of our stucco
is a half inch when we're done, a solid cement in the outside of
your house. So if you have siding, that that's increasse. If you
have siding, we're putting chicken wire up and can you go right over siding?
Yeah, yeah, And that's the that's one of the best things.
You know, a lot of times we do bump us around your windows and
just looks amazing when we're done. And again it's solid. And so if
you do have ethie, if it's wet, we cut the wet area out
and repair that again with solid concrete. And then we go on top of
stuff on the ethis that's not bad and repair all that. And as far
as stucco is, the I think I've asked you is the color mixed in,
mixed in the final coat. Your first, your scratch coat is not
it's regular concrete color, and then you have it mixed in, so when
you're done, you don't have to paint that's correct. And so even if
you've got a small scratch in your house, it hits the baseball against the
house and you know, scratched it up. Yeah, you got you're still
seeing your stucco color. And then how often would you have to repaint stucco
normal? You never have to. If you're as long as you're happy with
the color, really you're done. You know, you got to be happy
with the color. You got to pick a color, of course, that's
right. And if then then the worst cases, if you wanted to change
color, you change color. Does hail ever penetrate any of that? So
again, if you have true stucco, no, if you have ephis,
yes, the ephis, especially like epis. Let's explain to people what ephis
is. They used to do that, well, they use They used to
do stucco all the time, and then ephis came along, which is a
foam product that they trowl a thin layer on top of correct and it looks
like a great wall. It looks great. But you can walk up literally
with a nail file and chip away right, and you can actually just take
your thumb and push on it. You can tell if as ephis are stuck
on now. Sometimes though, even though you have really stucco, isn't ephis
used sometimes around windows? Yes, we use it for a pumpouts, Yeah,
just for a little trim, right, because otherwise you'd have this big
glob of sement to run your window, which would be hard just to even
have that whole up. We're talking to Genesis tootalexteriors dot com. But whatever
you want to talk about, we're here. Three oh three seven one three
talk seven one three eight two five five. Hey, I got some good
news. My friend's over at Premiere window washing, window cleaning and pressure washing.
They're starting a brand new service as well, which is commercial window tinting.
So whether you want window they can do window tinting in your home too,
but they're really specializing in big buildings commercial window tinting. They're giving twenty
percent off all services that's pressure washing, pressure window washing, or window cleaning,
pressure washing and window tinting. Okay, so let me give you a
website that can get you to all of them. That's twenty percent off if
you book today, you don't have to have it done today, okay,
And the website is we Clean Windows dot Co. Seven to zero nine five
three zero zero seven eight go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content. Time for an
insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh three seven seven to one
help. You'll think you're his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax Alliance three oh three nine
two zero sixteen twenty two d new So you don't have come run in just
as fast as we can shoot. That's gonna help. Come MANX is the
Troubleshooter Show. No Tom Martino, Hi Tom Martino here three oh three seven
one three talk seven one three eight two five five. Welcome to the show.
We are here to help you any way we can with any consumer problem,
question or complain or anything to do in life where we can lend a
hand. And uh so we're taking phone calls at three oh three Martino.
We take those twenty four seven three oh three six two seven eight four six
six. We also take him right here live in the studio as well.
Three oh three seven one three talk you can reach us to. You can
also reach us through YouTube. You can reach us through Facebook, you can
reach us through nextdoor. You can reach us through Insta, Instagram, you
can reach us through uh LinkedIn whatever as well. So, uh again,
we're taking your phone calls. Mark Shmansky's with me from Genesis Total Exteriors.
We usually have a guest on from referralss dot com. Did someone chime in?
Yeah, hey, Tom, if you want to talk about pricing differences.
I just was purchasing a new car and a difference between dealers is just
amazing. Oh you know what, Yeah, I did say I wanted.
We were first talking about pricing when it comes to home services, and then
we decided, you know what about other things. Now, cars though in
the and of themselves, though they do have MSRPs. So are you finding
what do you mean by a variation among dealers? Are they charging way more
than the MSRP or some charging way less, some are charging way less,
some are charging MSRP. And again, you know, the one that I
that I decided to buy had a seventeen hundred dollars, had two charges one
for one thousand and one for seven hundred for things that I didn't want,
and I just told them to take it off and they took it off.
Wow. And then some dealers, you know, we'll give you a rock
bottom price. So there's a big variation in different dealers in different cars.
Yeah, you're right, you're right. And again during COVID, it became
popular to where they were putting surcharges on top of MSRPs. Right, did
you find a lot of those? No? No, I didn't pland anything
that was above MSRP. Okay. Now Cody is working with Deputy bow Is.
Deputy bow On, Yes, I'm here Tom, Deputy bow thanks for
helping out here. What's the story with Cody. Well, I've been trying
to help Cody and the other hotel, I think it's Candlewood. Tell me
what happened. This was the I remember him saying something about this a while
ago. He they booked a hotel for I believe it was in March of
his for the Colorado Spartans Arena football team, and they booked rooms at the
Candlewood. Yeah. Yeah, what he is saying Cody is with one of
the hotels and then we talked to the people at the other hotel and basically
the Denver Spartans football teams Colorado Tom Colorado Spartans. I'm sorry, Colorado Spartan
football team is not the team itself, not the players, but the ownership
seems to be a little kind of shady. I believe he's very shady.
It's his name's Tony Thompson. He's the owner of the of the Colorado Spartans
and he steffed these two hotels for over twenty six twenty seven thousand dollars.
Is he returning any phone calls? No, I've called him like five times.
He did talk to me once because he didn't recognize the number. I've
sent various emails. I sent one Monday just asking if he would talk to
me off the air or come on there, and just to get his side
why he's not paying paying the hotel bill for his team members and he's just
ghosting me. There's just no response. I mean, what is he going
to say, I'm a crooked piece of crap and I don't pay my bills.
I mean, I don't know. I mean, so what the heck?
Right now? Where is he staying? Right now? Well, I
believe he's not staying at the Candlewood or the Wood Springs. He's I believe
Cody can answer the question. I think he's got another hotel. But they're
doing some sort of trade off of spon sponsorship in the arena. Is that
true, Cody? Yeah, that's correct. From what I've gathered, they're
staying at the Marriott in Fort Collins, and they've got exactly right. It's
a sponsorship deal where they're staying for free, which essentially is what they did
at h at the Candle would only without the sponsorship. But also, if
I may, I got a little bit more information. A couple of days
ago I talked to I called into their mess Their Facebook messenger as a call
feature, so I called that and then was able to talk to young ladies.
She wouldn't give me her name, and she said she is just responsible
for managing the Facebook page. But she told me that essentially, if we
haven't got our money from him, don't hold our breath because he does this
to every morning. How the hell own man, I mean, really,
I mean, how we should we need to start calling the team head quotes
and let them know we know their scumbap space. I think the uh,
these fans that paid good money to Tommy Thompson to go see this arena football,
that they buy the tickets. I think the fans should call Tommy Thompson
on his personal cell number of nine seven zero eight eight zero two five two
seven and just ask them, you know, they buy their tickets. Why
isn't this guy completing his obligation to pay for these hotel rooms for his team
members. This is just appalling, especially these these are mom and pop hotels.
They're not National James. They can't. I don't think they can take
a loss like this. I want to feature him on the sleeves Brigade.
Do we have any pictures of this guy anywhere? I'm trying to. I'm
trying to look for him and I can't find anything. Code you know what,
I believe there is a picture of him on the website. I looked
on the website. I can't seem to find it. Where would it be?
Do you know? I believe it was just in a team picture.
I don't Okay. By the way, the website we're talking about is COO
hyphen spartans dot com. Now, did you give out that number that people
here's what they should do. They they shouldn't really be vulgar or anything,
but they should say, mister Thompson, we heard about this dilemma, and
we think it sucks that you're not paying your bills and you're stiffing local hotels.
What's his number? It's one nine seven zero eight zero zero two five
two four. That is his personal phone, so they can text it too.
It's nine seven zero eight hundred and twenty five two four. Let me
explain something. I don't want people to harass him. I truly want people
to give him feedback that it's not cool and this really reflects badly on the
team. And then you talk about as a consumer, what you're gonna do
about this. Cody's trying to get his money. First, hotel, Cody,
you're a good guy, working your ass off for this. Now I'm
trying to find man. I can't do you know about us page, by
the way, the about us page on this CEO hyphenspartans dot com, they're
all blacked out. It's like we're looking at a bunch of criminals. I
mean, what the hell, they're all blacked out. I don't see a
picture. If you if you can find one, would you please direct me
to it because I'd like to put him on the sleeves brigade and have his
picture out there for everyone to see. Yes, also, Tom, if
I might. It's not like all the money that Tony brags about getting from
these games. He brags about getting one hundred thousand dollars per home game,
but it's not like this money is going to pay his players either, because
they're only averaging about twelve thousand dollars a season per player. Oh no,
yeah, you're not gonna get rich as a arena football player dollars. No,
not at all. So I don't know where he's all this money if
he's really getting this hundred thousand dollars per home game. Have you met Tony?
Yes, I've spoken to him many times, and he's actually a very
personable man, very team cut. You would never guess that he would treat
anyone the way he has by talking to him. He's well, very nice.
Even when Bo has talked to him, he admitted that he owes the
money, so he's not even denying it, he's just refusing to talk to
anyone that he owes money to. Well, I wonder what happened. I
mean, I'm wondering what happened is what I'm thinking. He's bringing in the
money. He's bringing in plenty of money from this arena football. Well,
yeah, we don't know what's going on behind the scenes. Does he owe
you money, Cody, Yes, he does. In our hotel, he
owes us only about twenty five hundred dollars. But it's your hotel, the
Candlewood, right, the Candlewood Sweeches the one he owes the majority. And
no, it's not my hotel. I just worked there. Yeah, he's
he's just pissed off that this guy is crapping on him. Well, and
it's also resulted in all of it has resulted ultimately in someone being terminated from
the hotel in part because of this. Yeah, it all sucks, man,
it's not. It's not a good situation for anyone. And I honestly
think that he had they I do got to ask this, Why would someone
who works at the hotel get terminated off of him not paying his bill?
There was lying in deceit that went on, so it was it wasn't specifically
because of this. This just revealed the deceit. Now I wonder if Zach
Thompson, the general manager. I wonder if he's a son. He seems
he looks like a nice young man, but he's the general manager. I
would almost have to say he's got to be related to him. I tried
to reach out to him to Tom. I just think we should get some
pictures and put him on this Lees brigade. Well, yes we should,
actually we actually should. But what we should do is try to get a
hold of a picture. You guys work on that and get it back to
me. We're going to put him on Sleeve's brigade and then tell people all
about it. That just it just you know, really sucks that people do
this. I mean even if he told us, look, I'm having financial
difficulty. We may have to file bankruptcy or something. But just to ghost
us when he has hurt these small businesses, it really sucks. Three zero
three seven one three eight two five five. Now, JR. I know
you've been trying to get through for the last six days on and off.
Please hang on and oh no, did he hang up again? Every time
I'm gonna go to him, he hangs up. Y JR. I can't
help, bro. I mean, other people called in before you if you
call in now, I will take you right after the break, I promise,
go with a sure thing Denver's Best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free
no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance
companies find out now three oh three, seven to seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Marchino, your troubleshooter three all three seven to
one three talk three all three seven one three eight two five five. I
have a Mark Schumansku with me Genesis Total Exteriors. Were of course going to
take your calls, any and all calls if you have them on what you
have them. And we're talking about home improvements in general. So Mark,
what I want to know is far as far as uh interior stuff, when
do you do most of that? Usually in the winter time. I mean
right now, we got a couple of basements going in a couple of bathrooms.
So mainly when the weather turns where Yeah, because keep my crew is
busy. Yeah, and that's that's the main reason to do that. I
mean, you can shindle your round with good weather, and you can't paint
your around with good weather. Outside stucco, we can heat the space.
We can do that year around and again if it guess real cold, Jesus
don't work those days. Okay. So as far as as far as the
exterior stuff goes, siding, windows, roofing, do you do gutters as
well? Yeah? Okay, So what is the biggest challenge you're having,
because we're talked to a lot of people who are having material shortages. Do
you have any material shorts? I mean, there was a huge shortage of
impact resistant shingles last year when these storms hit. Okay, that problem has
been solved. In fact, Chris the first caller today, his shingles were
supposed to be delivered and then our supplier calls us two days before after they
were supposed to be delivered. We don't have his shingles. I drove,
I drove, I rented a U haul and drove down to Colors Springs and
picked up fifty squares of shingles to roof his house. And now we got
some calls and I did some research on f wave. You know, Okay,
it's a good product supposedly, but in some cases they've had batches that
lift up and warp and aren't aren't staying down because of a lack of adhesive
or something. Have you heard of that? I have not heard of that
one yet. No, Okay. One guy sent us a picture and I
was quite surprised. I mean it looked like, you know, the old
shakes used to look like rippled up and that's weird for f wave. And
all they have done under their warranty is come out and reapply some silicon and
then they'd come up again. Then they did some clips where they nailed them
in and then they came up. And do you do F wave? No,
we don't, okay, but what kind of hell resistant do you do?
Because is f wave one of the more popular? Uh? No?
I mean well again, there's all I mean, all shingle manufacturers have some
form. I mean earlier this year in the winter, we were talking about
the below twenty degree or the twenty degree shingle, right, yeah, and
yeah, talk about that what is the benefit of that other than the installation,
Probably because you can do it in the wintertime. But that's the only
benefit really, right, you know, it's it's a benefit to the roof
for more than the homeowners. And it was a good shingle because it has
a B S which is a very flexible material. This Atlas shingle that I'm
talking about, well, then that could actually be good for the homeowner as
well. Yeah, and the Alash shingle has it in too. I'm a
big Atlas fan. Again. You hear the big names. You hear the
the eight R, GAF and Certainty, and you know, you hear all
those names, and everybody has an impact impact resistance shing Is anyone doing concrete
anymore? Oh? Yeah, you got light we concrete style? Sure it
is really popular. But I'll bet you no one's doing shake right, shake
gone wood Shake's gone. But there is a product called seed door. It's
actually made here. Seed door, seed door, it's made here in Denver.
The factors Really, how's that spell that one? The ed? You
are c ed? You are right? And what what is it? Would?
No, it's not. It's they take an actual wood shake and they
use that to make their molds. It's a bostle. It's a plastic shingle.
It's not like the other plastic shingles in the past. This shingle actually
is really cool because if you take a torch to it and it starts to
melt a little bit, but as soon as you pull the torchway it self
extinguishes you do so won't it won't catch on fire. That's good. Like
Da Vinci, Da Vinci, you get that product started on fire, the
thing is going to go that plastiction now seed door, it's nothing. Would
It's just a molded product. Molded product. It looks like ceedar that they
have three colors a brown. Is it resistant to it? It's probably the
best product you can put on your roof. Oh really yeah, I mean
it's it's the most expensive product you can put on your roof too. So
but no, I mean, hail's going to stick up to it. I
mean, there's nothing that's going to break this shingle down. Oh really yeah?
And it has it would shake shingle. Look you gotta like that.
Look like we're battling with the Home Homeowner Association. Greenwood Village. Customer really
wants it, and they just they won't approve it because they don't like the
look. Well the house is all there had shake shingles and begin and they're
just like, well this product even though it's been around for like ten twelve
years, are they thinking it's a wood product? So there's they're just you
know, yeah, you know how hias can be. We're just we're not
sure. Now certain deed Certaintyed has one too. They actually what are they
they call something? What is this? Is it in a it's not.
It's certaintyed cedar impressions. Yeah, and so everyone, I'll bet you so
a lot of people are trying to maybe do this, and then of course
you have the actual cedar or cedar I get it a plan. It's cool
because it's made here in Denver. It really is. And this is the
first I've ever heard of it. Yeah, it's a beautiful roof. Yeah,
it's right on, right on I seventy one of those big warehouses.
Yeah, it's a it's a cool problem. And how much a square more
than a regular roof, let's say three times three times? Yeah? Yeah,
yeah, so insurance will never pay for that, but you so you'd
have to upfer if you again, if you had a clay tile roof,
a lightweight concrete tile roof, or if you had a steel roof, like
a decro roof. Yeah, you're close to paying for this. You are
going to pull still money pocket. So is it a third more than maybe,
let's say a good uh just a regular shingle, you don't know,
I mean a third more than lightweight tile like late. I mean you're you're
you're looking around fifteen hundred to square and you know, a regular roofs five
hundred to seven hundred depending, okay, and then the concrete is somewhere in
between like T twelve. Yeah, okay, so you have good better best?
Yeah? Yeah, I mean yeah, I mean I see door,
and what would a hail and a hail resistant does asphalt product? Where's that
in the price? You're in a six seven hundred, So about five to
six for regular, six to seven for impact resistant, about twelve hundred for
uh, the the lightweight tile, and then about fifteen to two or fifteen
to eighteen first sed door. Yeah, guys, there's been your pitches and
all like that. And if you're in a second story, third story house,
all those things affect the price of your roof. Okay, we got
more coming up. Three oh three seven to one to three talks seven one
three eight two five five. Don't forget waterpros dot net any water conditioning,
water filtration, water purification. They do better, and they do it quicker,
better and less money. Better products. Waterpros dot net. Go with
a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free, no obligation
comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find
out now three O three seven to seven to one. Help. You'll think
you're his only customer when you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance. Three oh three nine two zero sixteen
twenty two. Hi Tom Martino, you're a troubleshooter. Three O three seven
one three talk seven one three eight two five five. Mike, you have
a comment on is am I reading this right? Onda? What's happening?
Yeah? Tom, Yeah, Tom. I just came back from Mexico this
weekend and on Saturday, and customs their computers were down, so we were
stuck in line for over two hours. Hundreds of thousands of people missed their
connecting flights. Oh no, I have what this is? I have a
Yeah, I have a passport with my photo on it. I can understand
them wanting to hold back maybe foreigners with their passports, but I should have
every right of a citizen to provide that passport with my photo and pass through
there in a timely fact. You're talking about the port of entry they call
it, right, Yeah, when you're coming back into the DIA, Yes,
right, when you come from Mexico or a foreign country, that one
desk where they look at your stuff and then move you on. Right,
get yes? Correct? And also about these tests, do you notice they
don't have any Uh, they don't have any what do you call those chords
they put up in theaters or stuff where concert venues. They don't have any
organization at all. Have you ever noticed that? Oh? Tom, I
did. I just I'm telling you, But they what I'm trying to point
out is they don't need a computer system to track me, because if that's
what they're doing, they kept us behind because they are tracking them. No,
but they have to scan it. Don't they have to scan it?
Why? Why to track me? Why do they need to scan it?
You know, I don't know the answer to that. Actually I don't know.
Well we you know, if there was a major power power outage for
ten fifteen hours, what do they do in that situation? Why do I
have to wait two hours? When when I shouldn't have to with a passport,
there's my photo, I'm an American, Send me on my way.
I just don't think it's right. No, I see what you're saying.
What you Here's what I think they're doing, Mike. And I'm not making
excuses, but here's I think passports are flagged for example people they shouldn't be
using them, or people who are flagged, and they want to make sure
there's no red flags. And why is it our damn border is open?
Hello? Well, see, there's so much, there's so much dichotomy and
government. I mean, obviously you're right. I mean people can walk over
do anything, and yet you know, if the people are doing it legitimately
are hassled. I don't, Mike, I don't have an answer. I
wish I had an answer to that, then I'd be king hundreds of people
miss their flights, hundreds of people miss their friends' family bake agent, all
because of a computer down. I mean, that's just not right. I
mean, you shouldn't have to read book, you shouldn't have to book hotels,
you shouldn't have to be inconvenience. If you're an American citizen, you
have that passport proving who you are. Period. I now, and I
have a passport. I can understand being a foreigner not being able to pass
through there, but I should be able to pass through there in a timely
bagine. I agree. I agree with you. But again they're looking for
red flags, and you're saying, why the hell are they? They're letting
people walk in listen. That's that's a discussion for a whole different show.
Three oh three seven one three talk seven one three eight two five five.
Okay, So why don't we talk about other things on your mind? If
you have a problem, question or complaint, we'd love to try to help
you. Now, I have a trivia question. I'm gonna I'm gonna play
it with Mark first, Mark Semansky. Mark had to go on a zoom
call or other Mark, and so Mark Shamansky, what do you think without
looking, is the most popular store card in the country. I mean like
a credit card. Yeah, now, store credit card, not you,
I'm going to trust you not to look a store credit card and not not
Visa, none of that. I'm talking about a store credit card, like
like a target or a cult. What do you think the most popular in
the country. I couldn't believe it. They kick ass well. I know
mine's home Depot. Okay. Home Depot is a favorite in in the Northeast
for sure right now, might be even because of the number of people,
might be very concentrated, but it's the entire New England area except for the
state of New York, but New York City and all around New Jersey,
all around there. Home Depot's very popular. Home Depot's very popular in Maine
as well. Home Depot is very popular in Wyoming, in Idaho and in
Nova. Let's see, what's that state over there, Arizona. But I
will tell you that the most popular card in the US is best Buy.
Oh, I would I find that shocking because I best. I mean it
is impressive. I mean like, I mean impressive all throughout the West and
the Midwest and the Southwest. It is kicking ass now lows seems out by
the way home depot rules in Florida, home depot rules in Georgia and in
Alaska. Isn't that weird? But when it comes to and there's only one
state where the Costco card, I was gonna say Costco. No, No,
only one state where the Costco card rules. Where do you think that
is? That's stay up there? What is that is? That? Is
that Montana? That's Montan? No, No, that's not Montana. Montana?
Is there? Montana's home depot which is north of Montana? Come on,
north of Montana? I mean north of Wyoming is Montana? This is
Wyoming? Oh that is I'm sorry, that's Montia. You're right, I'm
sorry, that's Montana. It borders, that's right. I was looking at
the wrong. Okay, So you got Colorado, mont That's that's Wyoming,
and that's Montana, and then Idaho's over to the left. Right, So
why is it that Costco? Why I'm curious about Costco in Montana only is
number one? That's wild? I mean, I know, I mean worthy
based on I'm not even sure. This is a survey done of actual usage
of these cards over the last twelve months again, I'm surprised. I'm me
and Google provided this information because you know best buy me. I think so
many people buy things on online and all different. First of all, I
thought that best Buy in general as a store was going down. Now.
I don't mean going down like out of business, but kind of like losing
favor. Now Amazon, I would like to know Amazon's market share in general.
In fact, I will find out when it comes to shopping. I
have to be because Amazon is everyone. I mean, you can get everything
everywhere through Amazon, and that was his original vision. Anyway, we got
more coming up, and JR. Stop bitching on YouTube and just call back.
JR says Tom. I'm on the road. I can't hold. I
can't hold. I promise you, JR. No matter who I'm on the
phone with, even if it's the President, I will take you if you
call in. Okay, so call in about your problem. He wants to
talk about a scam. Three oh three seven one three talk seven one three
eight two five five more coming right up. Go with a sure thing Denver's
best roofer Excel roofing dot com. You don't pay a cent until you're contenth
time for an insurance check up free no obligation. In comparison, call Compass
insurance paying too much your coverage at dozens of insurance companies find out now three
oh three seven seven to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino,
your troubleshooter three all three seven one three talks seven one three eight two
five five. Yes. So are you surprised at the credit cards? A
lot of people. One guy texted me and said he would have thought,
you know what happened to like the targets and stuff like that. But they're
they're small potatoes compared to let's face it, these these stores that reflect the
biggest credit cards are the biggest stores, the home depots, the best buy,
the lows and of course Costco in one's no, no Costco's in two
states. I forgot. They're in Montana number one and Hawaii. I just
I just saw that Hawaii. Yeah, I can see Hawaii because I mean
when you travel, I mean, why is there a Costco right near uh
on seventy near Beaver Creek. I mean people come in from the vacation,
they're go right to Costco exactly. Now, somebody said that they want to
call me on the table the Tabor refund conversation. This is somebody making a
comment on YouTube. Every Colorado taxpayer received their eight hundred refund if they filed
a twenty twenty three Colorado individual return. Well, oh, that's right,
if you filed. Wait a minute, are you sure? Are you sure,
Steve? Everyone, I know you're listening. Everyone got it? I
don't remember O. Wait, he says, the eight hundred dollars per taxpayer
appears as a line item credit. Oh, he is saying, it comes
off your taxes as a credit. So theoretically you did I get it,
bro, I get it. That makes sense. He is saying, you
don't wait for a check. It's a line item credit. Now. But
however, there is a procedure for those who do not file. Are the
ones that pay no taxes, There is a procedure for them as well.
Anyway, it says MAUI has a Costco nearby. That is probably why it's
always packed, and why that card is number one? Okay, three?
All three, seven to one to three. Talk now some other consumer news
that I think is important, really important, but I hesitate to talk about
it, but the most expected because it pisses me off, although we're not
one of them. Where do you think as far as car insurance goes the
most expensive states? You know, people are bitching all over the country.
I got a call from a guy from Jersey, and you all know if
you listen to the show Drew, he calls in now and then, and
he was really upset about his car insurance going up forty percent. It's going
up all over the country. Number one. Now I'm wondering why Florida is
number one? Old people, you really think so at the number one expense
Florida. Number two is New York is now New York I can see because
how densely populated and all of that. A lot of the factors affecting them
is poor credit. Oh, New York has one of the worst poor credits.
And also listen to this. Some people in New York are paying eight
thousand dollars a year if they have a teenager in the house. Oh yeah,
think about that. Now, if you have a bad credit score,
you're payin eight grand without a teenager. Your pain eight grand. Now,
why would Louisiana be third on this list? Why would Louisiana be third?
I would okay, now listen to this. In Louisiana seven thousand, eight
hundred dollars with a teenage driver in the house. And by the way,
when we say teenage driver, it means a teenager who has a driver's license.
You can exclude them, but you have to specifically, and some states
don't allow you to exclude. Nevada is number four again, seventy eight hundred
bucks with a teenage driver, just a regular, just regular insurance is five
grand, five grand for one car, one car. Michigan is next number
five. I'm wondering where Colorado comes. Where do you think number six?
Oh wow? In the top ten. Here's what they're saying in Colorado with
a teenage driver. Now this we're saying, teenage driver that hasn't been in
an accident five seven hundred dollars a year. That's why I always tell you,
man, go to Compass for that insurance check up. They'll find you
the best rates. You can call them at three h three nine nine six,
nine thousand. We have more coming up on the Troubleshooter Show. Get
your calls in with any problem, question or complaint three ZHO three seven one
three talk will take all of your calls and have more enlightening discussions coming up.
Go with a sure thing Denver's Best roofer Excelroofing dot com. You don't
pay a cent until you're content. Leave time for an insurance check up free
no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance
companies. Find out now three all three seven seven to one help. You'll
think you're his only customer when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three all three nine two zero sixteen
twenty two RiPP you need advice who you don't have? Come run Incousta as
a cam shooter's gonna help. Come man, this is the Troubleshooter Show.
Now Tom Martino, Hey Tom Martino, here with Marchimanski from Genesis Total Exteriors
dot com. He's here to help us with any information on the outside of
the house roofing as well new products. Come on the four and we'll talk
to him. We're also talking to you like John wants to talk about time
shares. John, Oh, no, Jr. Sorry Sorry sorry sorry Jr's
first, Jars. First, Jar's been bitching on YouTube. You can't get
through, So let's talk to Jar first. Then John, I'm going to
go right to you, Jarr. What's happening, Tom souh? A scam
that's going on with rooping, and then a question for Genesis. Okay,
okay, So the scam is these roopers will go around troll the neighborhoods.
They'll get the okay to go up on a roof, and what they'll do
is they'll start ripping up shingles, ripping up the underlayment and planting mealworms underneath
the oudnder layment and then telling the customer the person that they're termines. Now,
wait a minute, how do you know this? Well, I've seen
it on a on a channel fourse. It is the Channel four news news
story. Cool, Wait a minute, did Channel four catch people doing it?
They actually talked to the two customers that actually got robbed over it.
No fooling. Now, good for them who did the story on Channel four.
I couldn't tell you. I ran that's a good story. So they
actually talked to people who had the same thing happen, and did they track
it to one of these worms? Yeah, well it's a millworm. A
millworm is not a termite. There was no I understand that you were fishing,
so they that was that was the plant. That was the scam.
The company's called Uptown Remodeling LLC. So if you looked up the the story
about the termites and Uptown Remodeling LLC, you'll read the story. But the
question I have for Genesis because that's a great scam. But what they're doing
is, like I said, they're tearing up go ahead, are you there
there? Yeah? Sorry, they're tearing up the roofs. Before they even
have a chance to say yes or no to a job, they're tearing up
the roofs and planting these millworms. Well wait a minute, wait a minut.
They don't get to tear it wait hold on, yeah, that doesn't
sound right. Wait wait wait, they don't get to tear up the roof
until they have a signed contract. The story I read, it's about Uptown
Remodeling's l Elsie. Uptown Remodeling LLC. Okay, but no one gets okay,
all right, So It just doesn't make sense to me that you don't
get to tear up a roof and then tell someone they have termite. They
must have had some kind of contract with them first. Well, if somebody
could find the story or find it on channel I'm looking for the story,
man, I really am. I mean, I guess he's saying that they
went up to do an inspection and then somebody's snaking up there and lifting up
some shingles and you'd have to cut through the underlayment underneath the shingles and throw
some of these meal worms in there. I mean, And I guess if
you have a roof, that's hard to see people on the ground that somebody's
not. But what I'm saying is they don't get to be on there,
and well they're thinking of the story that I read, they actually are damaging
the roof, they're you know, I guess if they're they're door knocking and
then the person. Yeah, but they have to get permission to go up
there first. Yeah, how long ago was this story on Channel four?
This was the story. The story on Channel four was on the sixth of
this month. Oh okay, so you actually have the date. That's good.
Anyway, Anyway, the question for Genesis is termites. Do they start
from the ground up or would they be found in the roofs. Termites live
in the ground, and they do. They do come from the ground up,
and we do have termise in Colorado, but it's very rare, and
so finding them in the roof would kind of be Typically they're going to take
out all your lower walls out first, you know, all your studs,
you know between the you know, the ground and met there. I'm sure
there's some listeners on here that probably added dealings with these guys, But find
the story. That's a great You know that their website sucks nowadays because they're
on with all the other CBS and then you go to Colorado. It is
so hard to search their site. I swear to god. I mean,
it's just so I'm trying to find it, but I can't find I put
in the name of that contractor and can't find it. Uptown Remodeling LLC.
Tom, What is the best scam that you've evert? What you mean,
on roofing, on anything? Oh my god, there have been so many,
my gosh, I mean, you catch me off base here, but
there have been so many creative scams. If you gave me a minute,
man, I could probably come up with a dozen. But there are just
so many of them. You know. One we just came up with the
other day. Okay, And this is something every car dealer. It's not
a scam, but it's like little things that come up every day. Like
there is the dealers always set always sell gap insurance. And you don't know
how many people buy gap insurance not realizing that it won't cover them. They
think because they have a big loan and their car went down in value,
gap insurance is supposed to cover them, and it's not. It's not made
for stupid insurance, meaning I we've had We had a case the other day
where a woman had a lemon, she traded it. She owed, she
owed sixteen thousand dollars more than it was worth. The dealer said, i'll
tell you what, We'll pay off half of that. She had to take
negative equity of eight thousand and put it into her new Hyundai. So she
bought a new Hyundai and immediately started out with a loan that was eight thousand
dollars more than it should have been. Then she got into a total accident
a year or two later, the car was worth way less than the loan.
They would go one hundred and twenty five percent of value of the car.
However, that left her with that original eight grand still on the loan,
and she was pissed that her GAP insurance wouldn't pay for it. And
I said, GAP insurance will not pay for negative equity. Gap insurance will
not pay for you paying above MSRP. Gap insurance will not pay for anything
you did that was stupid. It will not pay for extras. It will
not pay for mop and glow. It will not pay for credit life and
insurance. It will not pay for any add ons. So when you get
into an accident, whatever the value of your car is on that day before
the accident, you will get at the most one hundred and twenty five percent
of it. You will not get what's owed, but they sell it like
this. Well, mister Martino, you know GAP insurance can protect you if
you're in an accident. It'll pay off your loan. It does not pay
off your loan, JR. But thanks for bringing up. But there are
so many, so many scams, I can't even begin to count, but
I'm going to come up. You know, what I will j R.
You gave me a great idea. I'm even taking a note on it.
I'm going to come up with the top ten scams of all times. Since
I've been doing the show for nearly fifty years. I have to go through
the anals of my memory, and they're pretty anal, and I'll find out.
I'll find one. Okay, John, you have a time share question.
In fact, I think I just posted something on timeshare on YouTube and
on my video, also on LinkedIn and even TikTok. I tried see if
I get banned again. Anyway, what is your question on time shares?
I talked to you a couple months ago and I told you I was going
to not pay my news for this year twenty twenty four, and was this
Did you talk to me? And did I say you were judgment proof?
Was that the conversation or was it another one? I think so, And
I just wanted to follow up on that. Yeah, I think if you're
the one I'm thinking about. And I'm not sure because I'm looking for the
call, but there was one where you were pissed off and you wanted to
get out of it, and you're old enough and and didn't think that there
was anything they could get from you. Correct, that's the way done.
They've turned me over to debt collector. Now good, and I'm just wondering
if well, let's go do to well, let's talk about it. And
again, I'm not going to give you legal advice here. I don't want
to get in trouble, but I want to I want to make sure you're
protected. So let's how old are you, John? I'm eighty Okay,
now I remember see I do remember you. Okay, So you're eighty and
you have only government benefits? Is that right? What's that mean? Okay?
Your income is based on what? Oh I have investments, I have
property, rental property, I have of course social security. Oh wait wait
wait so you have a lot of assets, right, yeah, yeah,
okay, Okay. What I remember is this. Most timeshare companies, they
if they sue you for the balance, normally what they do they won't take
the time share because they don't want it, but they do try to attach
income. I've not heard of them suing you and putting lean on your assets,
but that could be a possibility. It depends on how aggressive they want
to get. How much is your maintenance every year. It's about twelve hundred.
This year was yours, the one that did every other year? Is
that what you had? That's correct, it was Lauren Twell's now taken over
by Maria. It's in every other year timeshare. Is it for a week?
Yeah? Yes, for a week. Yeah, and the one week
is every other year. And how much was it costing you every year?
About twelve hundred? Can you believe that? For he goes one week every
other year and he's paying twelve hundred a year. That's twenty four hundred.
Twenty four hundred for one week. It's only twelve hundred every other year.
Oh, I'm sorry, Okay, it's still so you're paying twelve hundred for
a week. Yeah. And that's and you're still exposed to any future you
know any Now did they charge you six hundred a year or twelve hundred every
two just twelve hundred every other year? Okay? Now, what I would
do is let them know you have no plans. You're eighty years old and
you have no plans on paying. Just tell him you're eighty years old and
broke, and you will sign it back over to them. I've told them
that twice and letters. I can't talk to anybody, you know, they
don't ever let you talk with anyone. So I just send them letters.
And so I'm not paying How long? How long? What collection agency did
they send you to? Oh, I'm sorry, I don't have that with
me. I'm in my care. Would you send me the information because it
might be a sham collection agency too. Let's put it this way, John,
I have never heard of them being aggressive coming after people. Okay,
they will do a judgment. They will try to get some easy money,
like a wage garnishment, but I'm not And you don't have any wages to
speak of, do you? No? I don't work any longer obviously.
Yeah. But what I'm saying is any income you do have. I think
I have this in my notes. It's it's social security, right, Well,
that and I have a pension from a municipality that I work for,
right. I don't believe they can attach that. I don't believe they can
attach that rental properties. So you know, if I were you, first
of all, if it gets more serious, we're gonna have to talk about
it. But at this point, if it was me, I mean I
wouldn't I wouldn't keep paying it if I'm eighty. Do you have a wife?
Oh? Yeah, because you don't want to strap her either. Now
is she on the timeshare? Yes, she is. Maybe what we ought
to do is talk to a collection attorney. That I want to be safe
here and let's talk to a collection attorney. I also want to talk to
my friend who's in the on the side. He does timeshare exit and I
want to ask him if he's ever heard of In fact, you know what
we should do, Kitchena. I know what we're gonna do. Let's get
the Finn Law Group on tomorrow for John. That's who we need to get
on. The finn Law Group is one of the best time share exit companies.
Now, when I say exit, don't think of Timeshare Exit Team.
Those guys were crooks and they're out of business. I don't like them.
I'm talking about the category of business. He is a law firm, the
Finlaw Group, and they do a great job. So Kachina, can you
mark this for tomorrow? Yep. Let's get him back on with the Finlaw
Group and then we'll ask him questions about that specifically. Three O three,
thank you very much, three O three seven to one three eight two five
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estate Man dot com to list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martino here, Welcome to the show.
Three zero three seven one three talk seven one three eight two five five.
So we have been talking about UH a lot of stuff today, and
I want to ask Mark about dealing with insurance since he does a lot of
that. You know, one of the things we talk about is the ease
of dealing with one person, one source for all of your storm damage.
And he's been able to do that, and of course he'll work with if
you've got a really complicated claim, he'll work with your public adjuster or whatever.
But do you find any particular UH companies trying to cheap out? Because
we get this complaint all the time, do you find and by the way,
people will take your calls three oh three seven to one three talks seven
one three eight two five five about cheapen out. So you deal with them
a lot. So tell me what you're finding. Well, you know,
I actually find this last this last year was interesting because I thought all of
them in general, in the beginning of the year were being very fair.
Oh okay, I mean it was like wow, I mean and so it's
like, you know, you're going to file a small supplement because well it's
not worth it because they've already treated us pretty fair, so there's no reason
too. So let's just get this claim done and get out of the customer's
hair. So they really haven't been arguing with you a lot. But now
that was that was the beginning of the last year. Okay, So what's
going on now? So now, no, we're running into them, actually
dragging their feet is the biggest thing we're going through. Right, adjust and
then they switch adjust the adjuster changes. You got the inside adjuster outside at
changes. Oh, that person's not doing this way more. You have to
talk to this person and you're starting all over again. I mean, we
had three of them that we're just crazy, that that we're just now getting
settled and finalized and that. So it's almost been a year and it's just
trying to get through the insurance process of the company themselves. All right,
So is there any petition thing? They don't like covering I heard they don't
like covering windows. Well, windows are tough. I mean they like to
say, hey, that's just a bad window or normal wear and terror is
that do they give you a little harder time on a window? And again
you got wood windows, which also now they got dinged up and they're like,
well you just got to repaint it. Well, the look of the
windows completely changed, especially if they are pretty big hailstones that hit it.
And so g does a customer deserve a new window? And that's a very
tough battle. Now another thing again, we bring this up a lot.
This is really important. In order to get the bid, they might show
a low bid and then they come in and do auxiliary claims. Now,
I it's a mixed bag because homeowners aren't popped for supplemental claims because they pay
their deductible ons. Isn't that correct? Correct? Okay, but it's still
wrong. And yet I don't know what to do about it. Should we
go after the company if the homeowner isn't being hurt directly? Okay, kind
of it's cheating going on, but the homeowner pays the deductible and if their
adjuster isn't smart enough to come out and see that, they're padding the investment
or the loss. Because Mark, you went out on a job where they
were charging all kinds of outrageous amounts for supplements and they weren't doing them right.
Okay, well again I don't think but the consumer's not hurt technically,
Well, no, they are kind of if they were supposed to get that
stuff done right exactly. Again, there's a fine line is sometimes you ask
for things and if you got it paid well, then okay, somebody made
a little more money. Or you do add something to the customer to give
them more benefit for that because they paid for something maybe they weren't supposed to.
Yeah, I mean, there's different ways to look at it. You
know, so many times insurance companies are on the other end though they're not
treating us fairly at all. And gee, every once a while you get
a good win. No, I I know what you mean. Now a
supplemental claim normally, and for people listening what a supplemental claim is. You
know, you say you're gonna give me an it, Well, why don't
you give me an example of something that would come up. Well, here,
here's a good thing you don't see initially. And you know, we
just finally finalized this one. But here's a customer, uh, North Colora
Springs. His house got hit. Yeah, and they covered a couple of
windows, you know, got a new roof and that that was about it.
And like I walked the house, like every single window in his house
had damage. They didn't believe me, so they sent another adjustmer and I
showed to them all like, okay, yeah, we see they're all damaged.
But you didn't see that at first. Oh they didn't see that.
Oh okay, you weren't called in at first. No, well no we
were, but you pointed out. And then they didn't write it up that
way. Okay, they wrote up with three windows and he has fifteen in
his house. So we filed a claim, a supplemental supplement claim, and
then they send out the insurance coming go oh these are damaged. Sure,
And then they then they fought me on my price. They're like, your
price is outrageous. Here's what's funny. So they send out another company,
their own company higher. Their price came back higher than mine. So they
went with you. Yeah, my customer went with me. Yes, Now
what about this? What about your looking at a roof and then you need
decking, that's a supplemental. Yeah, as long as you have code upgrade.
And so realize if you don't have code upgrade there that they're not going
to pay for no. No, because what if it was damage you didn't
see well again if it was damage. But a lot of times, you
know, if you need decking, it's because it's just wear and tear.
Okay, because decking going if it's spongy, that's a code update. Yeah,
because all saying, well, this is a good decking that has to
be replaced, it's not because of the storm. So code update is isn't
that in excuse me? Code upgrades? Aren't they in most policies nowadays?
Well? Yeah, I mean I think Compass does a good job of making
sure they're in there, and then you should have it. If you don't,
please get that at it. Yeah, I'm saving one thousand dollars a
year or two thousand dollars a year. When you go to this claim,
then I'll say I'm coming out with a pocket much more money to pay for
my roof to get done or other damage in my home. And one other
thing about soft decking, it's all due to ventilation. You got to have
proper ventilation in your attic space. You know, I know we've talked about
this before. Ventilation in the attic can ruin a bad ventilation can ruin the
roof from the inside out. Yes, yeah. In fact, our first
mold job we're getting ready to do on Monday is bad ventilation in attic space.
Now what do you find? This is what I find with ventilation in
the attic. This is what I find is that they don't have enough ventilation,
most enough vents. Most of the time. It's a soft events.
You don't have enough of you need, you need your intake. So some
people make the mistake they have turtles up on their roof and oh, let
me add a wirlybird up there, but it still is not sucking anything in.
That's the problem, right, you need it. Or if you should
never have two types of ventilation, you shouldn't have a ridge. They can
They can't stanly just they circle around themselves. Oh my, see, so
it's a science. What you want to do is you want to create a
convective current that comes from the lower part of the roof out the top.
By creating these convective currents, you keep it cool and you keep it warm
depending on what you want. You want to do. You keep it level,
you want it you want that that temperature be as close to outside temperature
in your attic space as possible. Okay, and why now people don't People
don't think that's a good thing. They think, wait a minute, why
do I want that? You want your insulation that keeps your house warm and
cool, and you don't want your attic keeping it warm. Right, You
want the attic space to be the same temperature as exterior temperature. Have you
found have you found that? Attic fans? Now, I'm not talking people
about whole house fans. There's a difference. A whole house fan does not
interact with the attic most of the time. I mean it kind of does,
but it takes all of the air out of the house through the attic
through the outside. But as far as the attic fan. Yeah, so
a power addict fan vent isn't that a good idea? You can you still
have to have enough, you still can't have it. Yeah, So the
big thing is having enough in your in your sofa right's and then don't have
insulation over your soft events either. That's important. Also. You know,
oh, I'm gonna put another foot of insulation in my space and they blow
it everywhere. Oh, there's not much over there in the corners. That's
where you don't want it. You know, that's outside. I never even
thought of that. You need to make sure those stay uncovered so the air
can flow up. See, this is very useful stuff, because I'll venture
to say, I'll go this far of the houses have improper ventilation, which
is more higher higher higher higher. Yeah, and it's funny because then you
you like to put it nowadays. You know you used to use tar paper.
Now we use a synthetic that makes your roofie more error tight. I
get it, man, And so you need to make sure you're proper mental.
That alone can save you a ton of money. Yeah. Three O
three seven one three A two five five Go with a sure thing Denver's best
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three seven to seven to one. Help. You'll think you're his only customer
when you choose Frank durand the real estate man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen twenty two. I've got
a question here for Genesis. Tom. Welcome to the show. What's going
on me? Yes, I was just wondering. Quick question is how many
times can you replace asphalt shingle roofing before you need to start put on the
new decking? Oh you mean where you can go over the top. Well,
yeah, I mean how many times, because a lot of times they'll
just rip off the old root, put the new roof on, and then
you do that. He's asked, mose plywoods wore out. Okay, we
we have two questions, and that's good. Let's let's go with the first
one. Uh, how how long does the decking last? That's a good
question. I mean, well, again, as long as it's water tight
and you're not getting anything to it. It's gonna last forever, you know.
Okay, now he's gonna bring to the point, how how many times
can I put a layer of shingles on, you know, tear it off,
put another one on, tear it off, put another one on,
because the nails do it. Also you shred it that and you know that
that one, I think is a case by case basis. You got to
look at it. And I don't think there's a magic number that I know
of. But at some point it would become riddled, but that would take
a long time, I think a lot, you know. And again,
plywood is such a cool product. I mean, it's glued up in different
strand variations. You know, when one layer is going one way, one
layer's going the other, and it's it's a very durable product. Now the
question here is as far as layers. For my question, because he brought
this up, and I just wondered. You hear people putting a layer over
the old layer? Is that acceptable? Some cities and counties allow it,
most do not. Oh really, Now you have to tear off teared off,
and you have to because they used to let you go over right,
And but Now it's even teared off, and you have to even have your
underlayment that's on there torn off too, So you know, I mean we
one of my my roofers because in Colorado Springs used to be allowed you could
leave your underlayment, put another underlayment on top, put on your shingles,
so you really have a double layer of underlayment. Colora Springs changed their mind
I don't know three or four years ago, and we had one that got
changed after we did the roof and we had the inspection, we got caught
and we had to have the customer write a letter said I'm okay with two
layers of under layment. There's nothing wrong with my roof underneath it, okay.
Another question that I got on text here, is it true that with
a tile roof, the tile is not your roof? That is correct?
That is so that is so weird for me. The tile is not the
roof, it's the decorative outside. Yes, the number one repair we make
on a leaky roof is because they have a tile roof with tar paper underneath
it that's just wore out. And nowadays, you know, it's ideal if
you're gonna have a tile roof. I would use high temp ice and water
underneath your whole roof because then you're never gonna have a So technically, now,
with a tile roof, you have strips of wood that hold the tile,
right, baton strips, yes, baton strips are called. And then
under the baton strips you have the underlayman underlayment. So if you took the
theoretically the roof off that the decorative part, you have a roof. Yeah,
you have, but the sun would kill the underlayman. Correct, So
it is protecting it from the sun, correct, but not from the elements
correct and properly put down. The water does get behind the tile and flows
down. It does it's supposed to. I mean, well, ideally it
still hits the tile and most of it vty PC is running off on top
of your tile, right, I understand. But if it gets underneath,
let's get in the because it's just does it get trapped where the batons are
or your no that well you could get a little bit there of but not
much okay, So but yeah, I mean ideally you want to just to
run around that and and then it's going to hit your underlayment and then it's
just going to run into your gutter system, hits your drip edge and it's
in the gutter. Okay. And with stucco, you definitely, because you're
a stucco expert as well, you don't want anything going behind that stucco.
Never. That's why flashing is so important. And then coming down to ground
level is not good. No, you want it. You want it between
stucco and dirt. You want six inches between that and concrete at least one
or two inches. So you definitely want an edge that is free from dirt,
right and moisture. Right? Do they have end caps you put on?
Yeah? At the bottom we use a piece of z flashing and that
keeps it even better. Right, it's from absorbie, yeah, because concrete
absorbs moisture, you know it does. I mean it's it's porous, okay,
what water does go into it? And it's obviously it's a hard,
poor substance. But yes, yeah, it's porous okay. And so man,
these are all interesting things. We don't get into a lot three O
three seven one three eight two five five. Go with a sure thing Denver's
Best roofer Excel roofing dot com. You don't pay a cent until you're content.
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three oh three seven seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom
Martino here three O three seven one three talk three three three seven one three
eight two five five. So where if you can get a call in fine,
we got Mark Schamanski here with Genesis Tootalexteriors dot Com. Otherwise we're gonna
we're gonna wrap it up with him and I am on my text. I'm
looking for the latest text you you'll bear with me. One has to do
with you, said the roof venting itself. Now, one guy was told
that ridge vents are better than turtles. You're calling turtles those ten things that
pop up? And do you have a preference on which is better? Now?
I agree with you. If you have both, you could end up
canceling out the airflow. Correct you you don't want both. Uh. I
personally like ridge vent the better because it's all the whole length of the house,
the whole length of house. I think it looks better. It's so
it's more outward. I mean each turtle vent is roughly a one square foot
of airspace. Now, somebody said, what about you have the uh they
sow it's if you don't insulate them at all, is it better? Or
you insulate them and just keep like I don't think you would have to insulate
them really if you insulate the fatic right right? If you know, if
you have you know, most softas are at least a foot wide. There
are houses that have no softs, then you have to look at other options.
But if you at least have a foot wide, and then the best
one is. And for those that wondering what a soft it is, it's
the bottom of the eve they call it. It's like the floor of the
eve, okay, right where your gutters are, yeah yeah, yeah,
your gutters are along your soft and so and they're along the facia right on
the end of the soft right right, correct, And so then the best
one is to have one that goes a whole length of your soft and it's
just it has vent holes that are just a couple inches you crossed, and
it goes all the whole length of that. That's the best way to do
it, you mean the venting part. Yeah. Or you can put in
little boxes or a little hockey pucks. They you know, you can just
go in with a little whole saw and just put a hockey puck vent in.
And by the way, there have been some houses we're built and listen
to this. Builders have literally in some cases we have found in the past
put exterior grills up. Just tack them on there. Oh and not cut
out, yeah, yeah, because you can do most is from the sofa.
You basically cut the hole and then you have to do something to shove
the insulation away so you have airflow. Yeah, So it's better to have.
Though, the more venting the better. Really, if you think about
it, there's no need to keep that attic comfortable. No, no,
not at all. And anything that can move the air can benefit you and
not only extend the life, but it makes it extend the life of the
decking, but also of the tilet I mean of the if they get overheated.
You can root asphalt too, right, You could but mainly you're talking
about the decking. Yeah, and again it's condensation that could happen into your
attic space. Consequently, if you don't have adequate you could end up with
something growing up in your attic space. By the way, we were talking
about credit cards, somebody mentioned that Costco has with some of the best rewards
for four percent on Costco cards. I don't know, do you use Costco?
Yes, we use it a lot. Okay, anyway, four percent
on a Costco. I didn't realize that that's one of them. And then
someone else said, well, it's I don't have time to get that done.
But anyway, I want to thank Mark for being here. Remember he's
the one stop shop when it comes to all of your storm damage if that's
what you want. They also do home improvements as well, and I've known
him for many many years. Genesis Totalexteriors dot Com three oh three six seven
nine eight five zero nine. Remember save all your problems for me.