WEBVTT

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Yeah, ripped up, need advice? Who you don't have? Come running

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just as as we can. Shooter
is gonna help. Come man, this

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is the Troubleshooter Show. No Tom
Martino, Hello Tom Martino here, Welcome

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to the show. Hey. I
hope you called three oh three Martino at

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some time and left your name and
number so we can get back to you,

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or you can call right now live
three oh three seven one three talk

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seven one three eight two five five
For those of you stream and you can

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see Mark Shamanski's here from Genesis.
I've known Mark for so many years.

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Jenesis Total Exteriors dot com. Uh. Genesis by the way, Uh,

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I always say you do everything on
the outside of your house, whether storm

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damage or just home improvements. I'm
pretty much stucko experts. You have small

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eating roof. What was that other
new product you talked about, You had

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the lure siding, And what's great
about the lure siding, Well, it

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just costs less than another cement cementitious
sighting. But there is no we we

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talked about this. All siding is
going to need something from now on,

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from from time to time to keep
it from getting penetrated with water and moisture

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around the seams and the nail holes. But that's I mean, right,

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don't they all need something? They
all need something there. There is there

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is some seting products out there that
are like solid plastic, but there,

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but they haven't say see, this
is what disappoints me. Mark. I

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loved everlast sighting and then I said, the damn stuff is indestructible. But

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there's always a downside to anything.
And the downside is it started warping a

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little, right, Yeah, And
what happens, especially with our climate,

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it gets hot, so if it
doesn't breathe, it warps, right,

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and well again it just gets it's
hot. It's not said up specially darker

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colors. It's not set up with
the sun that we get because it's a

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little more tense here. And you
got your surface somises are way hotter than

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what they were anticipating. There were
so many products over the years that try

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to beat the weather and and basically
Mark, nothing so far has beaten the

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weather. No. No, this
product you have is it allure? Yeah,

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I mean I'm reading about it.
It's a great product and it's and

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it stands up to James Hardy and
the rest of them, right, but

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all of those still need maintenance.
Yeah, the Mark there that I'm a

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big fan. Mark. Are you
there, Yeah, I'm here. Listen,

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I got a question for you.
He painted your guys painted my house,

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by the way, best pay job
I ever had. I know it

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was hardy board, but it's something
like that. And you just said there's

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some kind of maintenance I gotta do. Hell, you painted it five years

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ago. It looks brand new.
What about missing? You got to keep

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that coating up in order to keep
moisture out. Now, if it's still

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great, that's because of Mark's painting
job. That doesn't mean we were just

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talking asking them in the future.
What the hell do I have to do

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to that stuff? Well, you
got to watch your house. You didn't

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go around your house and look at
everyone in a while. And if you

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start to see the paint starting to
fail, the sooner you hop on it,

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the less it's going to cost,
don't. Don't. And if I

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see that paint starting to fail,
I'm calling you brother now, Mark,

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Mark, you mentioned you mentioned my
front door. Okay, and again it's

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a my front doors looking I crap. I just had that done not long

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ago, maybe two years maybe a
year and a half. I don't know

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how often. Now that's raw wood. When I say rawwood, it's all

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wood. So is there anything you
can put on there that you don't have

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to keep redoing. What we're really
dealing with nowadays is we we have this

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limit of vehicle. I'm Southern,
I'm Southern exposure right, Yeah, vaulta

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organic compounds they're taking out of paint. Yeah, they're taking out of everything.

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And so the bad thing is those
things are what made the products so

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good. And they're reformulating and they're
reformulating and they're still working on reform land

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to find good products to stand up
for sure, just like pesticides and just

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like everything else. We just like
asbestos, and you know, things that

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were good at what they did were
bad for our health. And so they're

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trying to find a balance between longevity
and health. And I'm happy about that.

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I don't want carcinogens all over the
world. But here's the other thing.

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Okay, let's just dispel the notion
that anything's maintenance free except okay,

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hop about stucco. Well, stucco
it lasts a very long time. Can

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you still get microfractures in it?
Sure. I have to have you look

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at my eye. I have little
things that happen in my house sealed,

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and I tell you one of the
biggest things is sometimes people redo it because

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they don't like the color anymore.
Okay, but so as far as maintenance

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needed, maintenance, everything needs maintenance. Basically final siding, does it need

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maintenance? Not really, I mean, okay, unless it's starting to warp

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on you Again, that's because you
probably picked a dark color and it's not

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going to stand up to today's temperatures. What right now of the sidings,

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what holds up the best? Right
now? I tell you stock No,

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all sidings. Brick brick is the
number one right brick? No? Seriously,

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no, no, I agree.
What's what's what's second to break?

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I tell you, well, a
sighting product that I really like is LP

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smart Side with a coding that's died
another company called Diamond Code, So you

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do two different products. It's one
product, but it's sent off to Dimal

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Code and they put a coding on
it before you install it. Before you

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install it thirty year no fade guarantee. The product itself is warranted for fifty

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years. Not to absorb eating water. What yeah, so you you order

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LP smart side with diamond code.
Yes, what is it called the LP

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smart side with diamond code? Okay, So brick's number one, stucco's number

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two probably or smart side number two. Now I think that, you know,

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I think, well again, a
fifty year warranty thirty or no?

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Get it? And so I mean, but stucco, I mean, stucco

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can fade two. I mean,
that's that's all about the ocase. But

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but they're still pretty pretty. I
think they're okay. And then what comes

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after that? Regular cementuous siding?
Yeah? Or vinyl? And I'm not

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talking about prettiness. I'm talking about
I mean, vinyl is just not big

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in Colorado. Vinyl is huge throughout
the country. Why isn't it big because

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of the heat. I think just
people don't like to look here. How

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about vinyl? Cold steel? Or
is that what we're talking about? The

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problem we run into any kind of
metal siding? Is the dent so easy

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with hail. So basically I want
to build a brick house, I don't

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know, but the stone, but
stone you could also do stone. Yeah,

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I mean you got you know,
a beautiful house on the outside was

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stocked awesome. So and and and
let's talk to Chris now, Chris,

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you want to talk about HVAC.
Go ahead, Chris. What's happening man?

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Hey? Tom? Just on a
side note, I didn't realize the

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Genesis was going to be on,
but the he and Rob fixed our house

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last fall with hail damage and castle
rock and we have a stucco house,

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and they used an elastomeric paint that
really did a great job of covering up

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some of those micro fractures that you've
paint. Is he talking about Mark?

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You know? Okay, so there's
there is a true elastic Merrik paint sher

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Wayne and Benjamore both make one,
very expensive, especially to put it on

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prop. Is that what you put
on Mars. No, Mark's house is

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a regular sided house. So that
was regular paint for Benjamin Moore. But

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it was just really good done.
Yeah, well done, Yeah, it

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was. It was a good product. I forget looking at his house.

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It's a ship lap. What is
it? No, it's just regular Yeah,

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just a lap sighting Yeah, I
think it's actually might be like a

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small Dutch lap. And then he's
got stone on the front also, So,

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so what's happening with your HVAC.
Chris, Well, I have a

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bit of a question for a tom
So. I've been listening to you since

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the father John days and I,
oh, my good. You know,

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call out, call out, you
know people that are price goulenging folks.

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I particularly remember a case where this
Pewick dealership was taking advantage of an elder

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lady. Oh my god, you
remember that. It was Don Massey Cadillac.

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Yeah, yeah, and Mark,
do you remember the little old lady.

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There was an advertisement in the paper
for a Cadillac for I don't know

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ten grand I'm making up was sixteen. It was six s exteen. When

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he sold it to her for like
thirty she walked out at thirty two grand.

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But that wasn't that The problem with
that isn't what she paid for it.

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The problem was they were advertising it
for a third or two thirds less.

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And when I talked to the guy
and he said, well we our

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salesman did a good job that,
I went off the deep end on that

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one. But she didn't know about
the ad the ad price, so they

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socked it to or plus put every
kind of extra you could get on it.

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They man, I can't believe you
remember that Chris, So, anyway,

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what's going on. Well, so
we had to replace an air condition

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at the house, and I went
a little overboard, and I had eight

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companies come out to give an estimate. Oh that's pretty cool. You would

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love it, or maybe you would
believe the spread. No, I would

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believe the spread. Let me guess
what size house you have? Sixty five

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hundred square feet? Is it just
the full system? Just wait, Mark,

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that's what I was gonna ask.
I'm sorry. Was it just the

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AC replaced one of them? Yeah? Just it was one of the two

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systems, So one of the hvacs. I understand what you're saying, hvacs.

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You have two systems. I get
it. But on the system you

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were replacing, you were replacing furnace
and air. No, just the air,

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just the air. Okay, so
just the air to cover half of

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that system would have been about you
got You got bids from six thousand to

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twenty two. Hold on, I
want to guess. I got another question

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though. Was the furnace for that
one in the attic or no, well

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they didn't replace the furnace, but
no, it's in a utility run downstairs.

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Okay, it's in a utility room. It's the main floor he got.

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I'll say, I think twenty four
is high. He had probably six

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to fourteen grand. I don't think
so. I think thirty five hundred to

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fifteen grand. Yes, and Mark
you win that one. It was about

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four thousand for a goodman, which
I never put a goodman in my house

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anyway. But and then almost fourteen
for a ream. Yeah. But that's

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one of my questions. And I'm
not trying to be controversial here, but

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I some of those. Hey,
you can be controversial all you want.

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Even with my sponsors. I have
some of the best sponsors in the world,

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but I don't have a cheap one
in the house. I mean,

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I have ones that are more reasonable
than others. But I got to tell

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you, man, you mentioned a
word price gouging. Okay, well,

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there is price gouging when it's price
for the sake of price. It's not

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price gouging when everyone is doing it, and it's the cost of equipment and

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insurance and lawsuits and wages and everyone
competing with everyone to keep employees. The

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world has changed, my man.
So so Chris, what go ahead with

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your discussion. I'll shut up.
Go ahead, Well, no, no,

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no, and may be right.
I'm just I want to understand it

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better. Because I had two of
the companies from your list. One was

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Front Range HVACT the other one was
Quality First Plumbing. So Front Range,

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I'll bet your Quality First was pretty
reasonable. No, so from come quote

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to me, Oh no, let
him talk. Yeah, So Front Range

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for a ring quote to me about
seven seventy two hundred dollars everything included.

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Quality First came out for the exact
same unit, same tonnage, same install,

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fourteen thousand dollars. I'm just trying
to understand. And I even call

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it and talked to the manager asking
what am I missing, and all he

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would tell me is that we stand
by our pricing. I'm just trying to

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understand it, Like, why should
I ever use Quality First Plumbing on your

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if I can get it per half? Well, I have found times when

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quality I'm going to be straight with
you here, man, I have found

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times when Quality First was the lowest
price or the middle range price. Now,

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I mean, I can't talk to
your situation, but I will say

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this. Let me explain this to
you, and this I'm going to give

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you some inside information. Okay,
there was a move to consolidate companies with

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private equity, and they would get
companies and buy them up right under a

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big banner name that's still going on. Okay, so you have a lot

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of these companies that kept their local
name, but they were bought up by

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private equity. Why am I telling
you this? Well, because prior to

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that, there were people who wanted
to revolutionize the furnace and ac business.

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So they came out with book pricing
and new pricing models, and people like

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you, Chris, have asked this
question, why is it that one company

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can do this and another company does
that? And I'm going to have answer

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right after this. Go with a
sure thing Denver's Best roofer Excel Roofing dot

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com. You don't pay a cent
until you're content. Time for an insurance

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check up free, no obligation.
In comparison, call Compass Insurance paying too

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much your coverage at dozens of insurance
companies find out now three oh three seven

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to seven to one help. You'll
think you're his only customer when you choose

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Frank durand the real estate Man dot
com to list your home with Remax Alliance

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three oh three nine two zero sixteen
twenty two I'm Tom Martino, your troubleshooter

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three oh three seven one three talks
seven three, eight two, five to

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five. Okay, so let's talk
about pricing with HVAC and air conditioning and

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furnaces and also plumbing and electric home
services. Let's talk about it. I'm

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tired of skirting around this issue,
and I'm gonna give you inside information that

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no one will give you. No
one they say shop around, shop around,

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and a lot of times you're defeating
it. You're defeating your own Well,

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you're not defeating It's good to shop
around. But here's the bottom line.

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Okay, this is the God's honest
truth. And I don't know why

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people are so shocked by it.
Take a company xyz. It doesn't matter

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who they are, if they're doing
business the right way, they account for

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all costs and then they expense it. And I'm going to explain this because

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it's honest to God, something that
no one discusses. I had an electrician

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one time, and that electrician was
charging to go out to a house and

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do certain things really low rates.
And he was having a discussion back in

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the day with Andrew Goshern, who
was an electrician and Andrew at the time

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had mister Sparky electric and Andrew says, and Andrew was a genius and I

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love him, honest good. Andrew
had prices that were higher, substantially higher,

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and they were in my office having
a discussion. Dave was the electrician.

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He was also doing some of my
it stuff, and he said to

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Andrew, how the hell do you
charge all that money to put in an

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outlet or to go and to put
in a circuit, or to do this

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or to do that, or to
hang a ceiling fan. And Andrew says,

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well, here's what I do.
I look at my cost, my

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insurance, my van, my this, and my dad, and then I

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price it accordingly. So at the
end of the day, I also have

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part of my wages paid, you
know, or for that job. And

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so at the end of the year, I take all my grocery septs and

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all my expenses, and I pretty
much have a predictable profit. And what

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do you do? And Dave said, why you no? And this is

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the God's under sooth. Dave did
not take any of that into account.

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He would charge take the money,
put it in this account, not even

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put away money for taxes. Sometimes
spend the money and then realized he had

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a tax bill or his materials he
put on his credit card, did not

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account for those, did not pay
for those, but took the money then

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kept doing that. Dave went out
of business, Andrew took mister Sparky,

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and then he added HVAC, and
he added plumbing, and he added other

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things and started back. Then a
really good company called Candlelight and Candle well,

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it turned into mister Sparky was Candlelight
at the time. So then Candlelight

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sold the Mister Sparky, Mister spark
and to excuse me into the home services.

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Round one was mister Sparky one hour
heating and air blah blah blah.

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And then George, the guy that
owns fixed at twenty four to seven,

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he was working with Andrew who was
his father in law, and then they

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started they sold that company and then
George started doing it around the country,

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big giant companies did a great job. And then that's how that started.

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But let me tell you why,
because they accounted for costs. Now,

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the God's honest truth is, if
you account for cost you're going to be

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more expensive than the guy that doesn't. And there will always be people who

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don't account for costs, always,
and they won't last long. We had

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a guy advertising on this show years
ago that did furnaces, and he was

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doing him for twelve hundred at the
time. Everyone else was charging six and

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seven grand. He justified that he
could buy a furnace at the time for

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six eight hundred bucks, put it
in blah blah. He went out of

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business, left a lot of people
holding the bag why he didn't account for

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costs, not true costs, and
he wasn't making money, and they don't

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pay their bills when they're supposed to
pay them. Now, if you take

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a company that's large and they have
eighty vans, sixty vans, forty pick

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a number, those vans are not
working one hundred percent of the time,

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one hundred percent of the week.
But those vans all have a cost.

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They all have people, they all
have expenses, they all have licensing so

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insurance. So when you take the
vans and the people and you aggregate a

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cost across a company, you have
a cost per hour per van. Now,

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since they're only working maybe eighty five
percent of the time, it's impossible

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to have one hundred percent of the
vans working one hundred percent of the time.

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So if you take an eighty percent
factor, you have to factor in

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twenty percent of the trucks empty,
not doing anything at the time, and

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that cost has to be aggregated to
the people doing the work. So when

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you take the math and you do
the math, you will be charging more

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to stay afloat than someone else.
It's just the way it is. But

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00:18:33.400 --> 00:18:37.680
then why a disparity. Not all
companies are shlock when they charge less.

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Some of them do account for costs, but they have lower costs than others.

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But then there's another factor I'm going
to tell you about. It's called

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private equity. Private equity is a
move among investments. They do private funds,

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00:18:55.839 --> 00:18:59.680
and what they promise their investors is
we are going to take your money

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and we are going to invest that
money in companies. Now, private equity

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00:19:06.160 --> 00:19:08.839
funds are nothing new. You know, you have you have all kinds of

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investors who want to buy companies and
they want to buy them and operate them

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at a profit. Then they want
to spin them off and sell them.

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The private equity fund is dissolved and
they do a new private equity fund.

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That's the game. They buy up
companies, they spin up the sales,

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00:19:30.599 --> 00:19:34.880
sell the pro sell the company,
the national company, and then start a

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00:19:34.920 --> 00:19:41.079
new fund. Warren Buffett loves doing
that. He loves building up companies and

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selling them. Okay, so private
equity comes in and they do something new.

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00:19:45.920 --> 00:19:48.400
Their genius has said, you know
something, in order to have something

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00:19:48.400 --> 00:19:52.720
that's really going to be worth something, what we need to do is have

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a predictable profit. So when these
hvac guys go in or home service guys

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00:20:00.720 --> 00:20:07.440
go to seminars to find out how
to become part of private equity or how

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to run their own business, because
some of these private equity people actually put

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00:20:11.759 --> 00:20:15.759
on seminars. Here's what they tell
you. Start with what you want to

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make on every dollar you invest.
Now that's called a required rate of return,

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00:20:23.200 --> 00:20:29.440
but everyone has a different one.
You have Harry might be satisfied making

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00:20:29.519 --> 00:20:33.720
ten percent on every dollar, whereas
George might want to make thirty percent on

287
00:20:33.759 --> 00:20:37.119
every dollar. And you have some
people that want to make fifty percent.

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00:20:37.880 --> 00:20:42.880
So what they do is they take
their required rate of return and they say

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00:20:42.880 --> 00:20:45.960
this is what we want to make
on a dollar, and then they work

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00:20:47.039 --> 00:20:52.519
backwards and then talk about it,
and then they make book pricing per item.

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00:20:52.319 --> 00:21:00.880
That book pricing takes into consideration the
cost of the product, the time

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00:21:00.920 --> 00:21:08.920
it takes to service or install,
the insurance, the wages, the HR

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00:21:10.039 --> 00:21:18.000
costs, the company overhead, the
vans, the expenses, and then plus

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00:21:18.680 --> 00:21:30.279
plus profit now that are required.
Rate of return is different for every company.

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00:21:30.720 --> 00:21:34.039
That's why you have the disparity.
Now, there's two reasons you have

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00:21:34.079 --> 00:21:37.400
disparity. One is the companies on
its way out of business. It can't

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00:21:37.400 --> 00:21:45.119
sustain those prices. The second one
is they are they are making less money

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00:21:45.200 --> 00:21:49.920
on their dollar. It's that simple. It's that simple. I'll guarantee you

299
00:21:51.559 --> 00:22:00.519
that there are companies that can do
siding more expensive than Genesis Total Exteriors because

300
00:22:00.599 --> 00:22:04.200
Mark knows what he needs to make. And Mark's been around long enough that

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00:22:04.279 --> 00:22:08.240
I know he knows exactly what he's
gonna make. Now, sometimes he hasn't

302
00:22:08.279 --> 00:22:12.119
have to cut his prices. If
competition he has to get more and more

303
00:22:12.160 --> 00:22:15.079
on the books, he'll cut his
profit a little. Sometimes he increases his

304
00:22:15.160 --> 00:22:18.799
profit if he's so busy he doesn't
know what to do. Is that wrong?

305
00:22:19.240 --> 00:22:22.920
Well, a lot of his but
a lot of his work is actually

306
00:22:22.960 --> 00:22:26.079
paid by insurance, which is for
the welge part, and that's ctiated pricing.

307
00:22:26.359 --> 00:22:30.240
That's right. So so I'm sure
though there are companies that are much

308
00:22:30.279 --> 00:22:33.720
cheaper than you. Right, of
course you get we call him tailgate contractors

309
00:22:33.920 --> 00:22:37.880
right now. But I want to
make this clear. Not everyone with lower

310
00:22:37.880 --> 00:22:42.160
prices are going to go out of
business. Not everyone with higher prices are

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00:22:42.279 --> 00:22:45.599
greedy. What I'm saying is they
all have a required rate of return.

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00:22:45.839 --> 00:22:52.160
There are some low prices that are
unsustainable, right, Okay, Now we

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00:22:52.279 --> 00:22:56.559
get a discussion all the time on
my water heater guy. Okay, you're

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00:22:56.559 --> 00:23:03.640
a plumbing Colorado dot net. Your
All Plumbing does water heaters for thirteen ninety

315
00:23:03.720 --> 00:23:08.000
nine. He does. That's for
a forty gallon fully insalled fifteen ninety nine

316
00:23:08.440 --> 00:23:14.480
four or No. Fourteen, Yeah, thirteen ninety nine for a forty fourteen

317
00:23:14.559 --> 00:23:18.440
ninety nine for a fifty okay.
He does cut rate on all plumbing repairs.

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00:23:18.920 --> 00:23:23.720
So I've had discussions with plumbers behind
the scenes who say that can't happen.

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00:23:25.680 --> 00:23:30.359
And so I talked to Demotarm and
he explained it. He'll explain it

320
00:23:30.400 --> 00:23:33.680
to anyone he buys his water heaters. He has a system for putting him

321
00:23:33.680 --> 00:23:38.799
in and he makes less money his
requirement, his r r R is less

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00:23:38.839 --> 00:23:44.440
than someone else's. It's that easy. Now, what is the downside?

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00:23:44.559 --> 00:23:48.039
If someone is so cheap they go
out of business. Nothing if you don't

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00:23:48.079 --> 00:23:52.920
need them again. But it's really
bad if they make a mistake and then

325
00:23:52.039 --> 00:23:57.039
they damage your house or something.
They're one bad job from going out of

326
00:23:57.039 --> 00:24:00.599
business. That is what you have
when it comes to life. Or you

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00:24:00.599 --> 00:24:03.160
know. Also people that don't pay
their bills. Then if they're so cheap,

328
00:24:03.200 --> 00:24:06.759
then they're not able to pay their
bills. That's right. And then

329
00:24:06.759 --> 00:24:11.720
all of a sudden you get a
lean in your house because a shingle delivery

330
00:24:11.799 --> 00:24:15.880
company distributor is coming after you have
paid for the shingles. Now, Mark,

331
00:24:15.160 --> 00:24:19.480
and you can have leans on your
houses right now. Mark, You've

332
00:24:19.480 --> 00:24:26.039
been in business. I've been in
business. We have businesses together. Aren't

333
00:24:26.079 --> 00:24:29.400
you tired of hearing about pricing?
I mean there is a disparity when he

334
00:24:29.519 --> 00:24:33.559
to price an air conditioner and he
goes anywhere from four grand to what did

335
00:24:33.599 --> 00:24:37.400
he say? Fourteen? Look?
I shop and I shop, and I

336
00:24:37.519 --> 00:24:41.240
shop and I shop. It doesn't
matter. I shop our referral list members,

337
00:24:41.279 --> 00:24:45.039
I shop other people when it comes
to AC's, it's amazing to me.

338
00:24:45.359 --> 00:24:49.240
One of the reasons I know that. One of the reasons I was

339
00:24:49.279 --> 00:24:52.720
way closer on that stretch that guy
was asking for. I think I said

340
00:24:53.160 --> 00:25:00.599
thirty five hundred up to whatever fourteen
fifteen thousand is. Because recent I've been

341
00:25:00.640 --> 00:25:03.960
shopping and I have found units that
will come and get installed at my house.

342
00:25:04.039 --> 00:25:07.079
I need one, just like that
guy was talking about. I'm in

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00:25:07.119 --> 00:25:11.440
the same circumstance he was. I
have a company. They happen to be

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00:25:11.480 --> 00:25:15.559
on the referral list three thousand bucks. They don't even know it's me shopping,

345
00:25:15.599 --> 00:25:18.400
So don't think that anybody can call
up and get that for three grand.

346
00:25:18.599 --> 00:25:22.079
And then I've had ones same unit, same brand, name, same

347
00:25:22.160 --> 00:25:27.400
size, same everything up around eight
thousand. And the funny part about that

348
00:25:27.559 --> 00:25:30.920
is they actually knew it was me, So I don't know if they're trying

349
00:25:30.920 --> 00:25:34.799
to put none on here. Here's
the difference here. The difference between those

350
00:25:34.880 --> 00:25:41.640
two companies, if truly it was
the same stuff is R R R.

351
00:25:41.759 --> 00:25:48.079
People have different required rates of return, including attorneys doctors. Yeah, but

352
00:25:48.119 --> 00:25:52.720
that does an effect to consumer,
Tom. No one cares about that when

353
00:25:52.759 --> 00:25:56.000
they're shopping they're not going, oh, okay, well this guy's got to

354
00:25:56.000 --> 00:26:00.240
pay off of private equity company,
so therefore we're gonna know. No one

355
00:26:00.279 --> 00:26:03.119
thinks that. No, Mark,
I didn't say people think it. I

356
00:26:03.200 --> 00:26:11.880
want people to understand it because everyone
asks why does one company charge four grand

357
00:26:11.200 --> 00:26:17.680
and another one charge eight And there's
only a few reasons. One would be

358
00:26:17.920 --> 00:26:22.119
whether you have private equity or not, you have a required your rate of

359
00:26:22.240 --> 00:26:26.960
return, or you're going out of
business. You're leaving something out that I

360
00:26:26.000 --> 00:26:32.079
think everybody should know as well.
There are companies that charge the same amount.

361
00:26:32.160 --> 00:26:37.079
Let's say they're both ten thousand dollars
for what we're talking about, identical.

362
00:26:37.359 --> 00:26:41.319
They both do the exact same product, exact same price, and let's

363
00:26:41.359 --> 00:26:45.200
call them on the extremely high side. One of them will get complaints a

364
00:26:45.240 --> 00:26:49.400
lot. The other never gets a
complaint about pricing. You know why,

365
00:26:49.680 --> 00:26:55.680
because when the job is done and
it's over, one company leaves them thinking,

366
00:26:55.799 --> 00:26:59.480
Okay, I did really good.
I love the people that installed it.

367
00:26:59.559 --> 00:27:02.680
I loved everything. Maybe I did
spend a little more, but you

368
00:27:02.759 --> 00:27:06.440
know what, I'll use this guy
again. The other company can leave a

369
00:27:06.519 --> 00:27:10.359
bad taste. I don't know why
or why they do it, but then

370
00:27:10.440 --> 00:27:14.680
it becomes a non showing it crazy
to talk when we go to talk to

371
00:27:14.759 --> 00:27:18.599
companies, we talk that all the
time, and that's called building a value

372
00:27:18.880 --> 00:27:23.279
proposition. People who come in and
out of there that doesn't they do the

373
00:27:23.319 --> 00:27:27.880
same exact job as someone else.
They don't have They don't do a good

374
00:27:27.960 --> 00:27:34.400
job showing the consumer what they have
done and they know. And I want

375
00:27:34.400 --> 00:27:37.720
to give people a kind of it's
not really a silly way. Let's take

376
00:27:37.759 --> 00:27:41.240
this break. We got are coming
up, give us a call of folks

377
00:27:41.319 --> 00:27:45.200
and mark you just continue that vein
after this. I just want to tell

378
00:27:45.240 --> 00:27:48.960
people call us with any problem,
question or complain. But one thing I've

379
00:27:48.960 --> 00:27:52.039
said on this show, We're not
gonna pussy foot around. We're gonna give

380
00:27:52.079 --> 00:27:55.119
you the truth. We're gonna be
transparent. You know, it doesn't matter

381
00:27:55.119 --> 00:27:59.039
if people advertise or not. It's
the truth about life. You're gonna find

382
00:27:59.039 --> 00:28:02.640
out the truth. For god sakes, we have the Internet now. Everyone

383
00:28:02.720 --> 00:28:10.799
needs to be transparent. More coming
up, Go with a sure thing Denver's

384
00:28:10.839 --> 00:28:15.160
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385
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388
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Frank durand the real estate man dot
com to list your home with Remax Alliance

389
00:28:36.400 --> 00:28:42.079
three oh three nine two zero sixteen
twenty two. Hey Tom Martino here three

390
00:28:42.160 --> 00:28:47.440
O three seven one three talks seven
one three A two five five. We

391
00:28:47.440 --> 00:28:53.079
were having pretty good discussion on pricing
home services, uh, private equity,

392
00:28:53.440 --> 00:28:57.680
everything in the world to do with
your house. But I'm going to tell

393
00:28:57.720 --> 00:29:03.839
you something right now. There is
in my opinion, now this is all

394
00:29:03.880 --> 00:29:07.839
subjective. There is a such thing
as being greedy, and there is such

395
00:29:07.880 --> 00:29:11.000
thing as being too cheap to where
you're not going to get the service you

396
00:29:11.079 --> 00:29:15.039
want. I want something balanced.
I really want a good company. And

397
00:29:15.079 --> 00:29:18.839
it's not all pricing. You don't
always get the best value with the cheapest.

398
00:29:18.880 --> 00:29:22.279
You don't always get the best with
the most expensive. It's on a

399
00:29:22.319 --> 00:29:26.400
case by case basis, and that's
what I do here. I will never

400
00:29:26.599 --> 00:29:30.759
endorse anyone that is just high for
the sake of being high, or because

401
00:29:30.799 --> 00:29:33.720
they think they can get away with
it, and I swear to you there

402
00:29:33.759 --> 00:29:38.200
are companies that do that. They
it's called pricing tolerance. Now, Mark,

403
00:29:38.240 --> 00:29:41.759
what were you going to say before
the break, Well, I'll give

404
00:29:41.079 --> 00:29:45.400
I want to give an example out
of what I was talking about, where

405
00:29:45.440 --> 00:29:48.240
two companies can charge the same amount, same product, and let's say they're

406
00:29:48.279 --> 00:29:52.839
both on the upper echelon of price, but one of them you never get

407
00:29:52.839 --> 00:29:56.480
a complaint about price, and the
other one you do. So I'm going

408
00:29:56.519 --> 00:30:00.200
to say the same thing about higher
end restaurants. You go out for your

409
00:30:00.240 --> 00:30:04.440
anniversary something along those lines, you
drop two or three hundred bucks as a

410
00:30:04.440 --> 00:30:11.039
couple, maybe let's say Shanahan's Del
Frisco's, and maybe like Ruth's Chris.

411
00:30:11.079 --> 00:30:15.720
Well, honestly, I like the
manager coming around. I like a good

412
00:30:15.759 --> 00:30:21.160
waiter. When you're spending that kind
of money on a drink and a steak,

413
00:30:21.680 --> 00:30:25.319
they better have the best service you
could imagine. Last time I was

414
00:30:25.359 --> 00:30:30.039
at Del Friscos years ago, they
absolutely sucked. So we'll never go back

415
00:30:30.039 --> 00:30:34.200
there. But I will say the
food quality is about the same as Shanahan's

416
00:30:34.559 --> 00:30:38.799
and in Ruth's Chris, where the
manager comes around and it's the same price,

417
00:30:38.880 --> 00:30:42.480
same everything. One I can't stand
and complain about. In fact,

418
00:30:42.519 --> 00:30:47.759
I left a skating review and the
other ones I love, but the pricing

419
00:30:47.880 --> 00:30:53.440
was the exact same. I get
it, and that there's so much more

420
00:30:53.480 --> 00:30:59.920
to it than just what you pay
and what you get. But the bottom

421
00:31:00.240 --> 00:31:07.240
the bottom line is uh, it's
it's going to be a mixture of pricing

422
00:31:07.079 --> 00:31:11.480
and a mixture of quality. That's
what it's going to be. And I

423
00:31:11.599 --> 00:31:15.960
just I want to say something about
Shamansky and his business real quick. You

424
00:31:17.000 --> 00:31:22.119
know, he's not the cheapest,
and he's not the most He's not the

425
00:31:22.160 --> 00:31:26.400
most expensive by any stretch whatsoever.
When I hired him to do our house,

426
00:31:27.279 --> 00:31:30.319
you know, and we paid cash. It wasn't like an insurance claim.

427
00:31:30.680 --> 00:31:33.599
And basically I got him to come
out. I met him, I

428
00:31:33.680 --> 00:31:37.799
met his painter. I met two
or three other companies, and I went

429
00:31:37.839 --> 00:31:41.960
with Mark for a couple of reasons. One, I loved this painter.

430
00:31:41.279 --> 00:31:45.920
His painter has worked for him for
twenty years. Mark also sent out listen

431
00:31:45.960 --> 00:31:49.680
to this time. He sent out
this lady that worked for what kind of

432
00:31:49.680 --> 00:31:53.440
paint was it? Mark Benjamin?
And she looked at it. We were

433
00:31:53.440 --> 00:31:57.400
going to go with one color.
Suzanne was fixated on one color, which

434
00:31:57.480 --> 00:32:01.839
was basically the same color we and
she came out and pointed out different things

435
00:32:01.839 --> 00:32:06.359
with their outbuildings and said, I
would go with this color. Then they

436
00:32:06.440 --> 00:32:09.400
showed us what it would look like. They went that extra mile, and

437
00:32:09.599 --> 00:32:14.640
honestly they were still they were still
right there on pricing. So I mean,

438
00:32:14.839 --> 00:32:17.799
he's a perfect example where you can
get the great quality and you're going

439
00:32:17.839 --> 00:32:24.759
to enjoy working with the company exactly. Owe me thirty bucks Mark three oh

440
00:32:24.799 --> 00:32:29.640
three seven one three talk three h
three seven one three eight two five five.

441
00:32:30.000 --> 00:32:36.480
I would love people's experience on what
they have found with pricing and how

442
00:32:36.480 --> 00:32:40.559
they feel about it about hot what
they and what they freaking hot tubs twenty

443
00:32:40.599 --> 00:32:44.680
five thousand for a hot tub at
those shows, or you can go to

444
00:32:44.759 --> 00:32:47.440
Costco and get the same damn thing
for five grand, you know. And

445
00:32:49.000 --> 00:32:53.599
I think a lot of companies are
of the opinion that if they charge more,

446
00:32:53.920 --> 00:32:58.599
they will be perceived as better value, you know, or better quality,

447
00:32:58.599 --> 00:33:01.759
and that's not so either, although
in some cases it happens. The

448
00:33:01.759 --> 00:33:07.400
famous case of this gin that was
selling cheaper than everyone and it wasn't selling

449
00:33:07.440 --> 00:33:10.519
as much they raised their price or
was it vodka was years ago? I

450
00:33:10.519 --> 00:33:20.079
remember this study in college and they
raised the price and boom, go with

451
00:33:20.160 --> 00:33:23.279
a sure thing Denver's best roofer Excel
Roofing dot com. You don't pay a

452
00:33:23.400 --> 00:33:30.759
cent until you're content. Time for
an insurance checkup free, no obligation in

453
00:33:30.759 --> 00:33:37.079
comparison, call Compass Insurance paying too
much your coverage at dozens of insurance companies

454
00:33:37.119 --> 00:33:39.359
find out now three all three seven
to seven to one help. You'll think

455
00:33:39.400 --> 00:33:44.400
you're his only customer when you choose
Frank durand the real estate Man dot com

456
00:33:44.440 --> 00:33:49.119
to list your home with Remax Alliance
three all three nine two zero sixteen twenty

457
00:33:49.119 --> 00:34:09.480
two ripped news yours as we can. Shooter's gonna help coming. This is

458
00:34:09.519 --> 00:34:16.639
the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here, Welcome

459
00:34:16.679 --> 00:34:21.639
to the show. Three oh three
seven to one three talk three oh three

460
00:34:21.920 --> 00:34:24.920
seven one three eight two five five. We've been discussing a lot of things

461
00:34:24.920 --> 00:34:29.840
today on pricing and everything else.
On some guy brought it up and said,

462
00:34:29.880 --> 00:34:34.079
why was there such a disparity in
pricing when I went to replace an

463
00:34:34.079 --> 00:34:36.119
AC? And I said, well, you're gonna find it because you have

464
00:34:36.159 --> 00:34:39.320
different people with different expenses and some
people that don't account for expenses, and

465
00:34:39.440 --> 00:34:45.360
you have it everywhere in between.
You do. Now, just let me

466
00:34:45.400 --> 00:34:50.039
explain something to you. Because something
is more expensive doesn't mean someone's greedy.

467
00:34:50.840 --> 00:34:55.480
It doesn't mean they're not. It's
because someone's cheaper doesn't mean it's sustainable or

468
00:34:55.480 --> 00:34:59.920
it's a good deal either. There's
got to be a balance there. You

469
00:35:00.000 --> 00:35:02.880
I want someone that takes into account
expenses and all of that. Unless you

470
00:35:02.920 --> 00:35:07.760
know they're going out of business,
you don't care. There's just a whole

471
00:35:07.840 --> 00:35:13.039
gamut of pricing, a whole range
of pricing, and yeah, there is

472
00:35:13.079 --> 00:35:16.239
abuse of pricing. Sometimes they don't
stick around long, but then you have

473
00:35:16.400 --> 00:35:22.840
the move for there were so many
people in the past with home services that

474
00:35:22.960 --> 00:35:29.559
did not price properly. They did
not they didn't stick around because they weren't

475
00:35:29.639 --> 00:35:35.280
priced adequately. And then of course
you want value as well. That many

476
00:35:35.320 --> 00:35:39.039
times, value is a word people
use to justify high prices, and it's

477
00:35:39.039 --> 00:35:45.440
not really value. Sometimes it is. There's no magic formula. One thing

478
00:35:45.559 --> 00:35:51.159
for sure. You can't take the
price of a good add what you feel

479
00:35:51.280 --> 00:35:57.400
is a reasonable profit and expect everyone
to charge that. It's not going to

480
00:35:57.599 --> 00:36:00.719
happen. Again. I'm going to
tell you there are a few reasons for

481
00:36:00.800 --> 00:36:08.320
price disparities. One is greed.
A second one is a legitimate business person

482
00:36:08.639 --> 00:36:14.920
who is taking into account all expenses
and they want to stay in business.

483
00:36:15.519 --> 00:36:22.039
So so see there's two right there. Then you have someone who arbitrarily prices

484
00:36:22.239 --> 00:36:27.360
who doesn't know anything about being in
business, and they just spin out and

485
00:36:27.440 --> 00:36:30.719
go away. And many times when
people are artificially low, that happens.

486
00:36:31.039 --> 00:36:37.559
Sometimes people are lower because they're small, they're lean their mien, they don't

487
00:36:37.559 --> 00:36:44.719
have a lot of requirements on their
capital, and they just want to They

488
00:36:44.800 --> 00:36:50.920
just wanted to buy themselves a job. So really, again, not everything

489
00:36:51.000 --> 00:36:53.400
is good, not everything is evil, not everything is high, not everything

490
00:36:53.480 --> 00:36:58.480
is low. I wish there was
a magic answer. But Chris was explaining

491
00:36:58.559 --> 00:37:04.800
before the break about his price shopping. Go ahead, Chris, oh,

492
00:37:05.159 --> 00:37:08.880
I needed a sewer line replaced.
I got Plin to come out and get

493
00:37:08.960 --> 00:37:13.960
in after which turned out to be
eighteen thousand dollars for a whole job.

494
00:37:14.880 --> 00:37:21.960
And the owner was on your show
that one day and I called in specifically

495
00:37:22.039 --> 00:37:27.880
asking, you know, in describing
what the job entailed. Now we didn't

496
00:37:27.920 --> 00:37:32.440
go there to look at my job
specifically, but you know the basic gist

497
00:37:32.440 --> 00:37:37.760
that it was. You know,
this is this is our poison. We

498
00:37:37.840 --> 00:37:40.719
have overhead that we have to pay
for and I completely understand that. Right.

499
00:37:40.800 --> 00:37:46.880
So while I was talking about that, two's told me that Mark said

500
00:37:46.880 --> 00:37:52.679
to call Master Ruter and get an
estimate from them. So I had Mark,

501
00:37:52.719 --> 00:37:55.760
are you Mark? Are you on? Yeah, I'm here. Did

502
00:37:55.760 --> 00:38:00.360
they change their name yet? Yeah, they just did the Master Services.

503
00:38:00.360 --> 00:38:04.159
But I want to hear with this. I don't know if he's got something

504
00:38:04.159 --> 00:38:07.760
good or bad to say. Keep
going, dude. Oh, like I

505
00:38:07.800 --> 00:38:13.519
said, I want to cookie.
He's saved me. All the accident from

506
00:38:13.599 --> 00:38:17.400
Master Ruter was ten thousand dollars,
so he saved me eight thousand dollars.

507
00:38:17.840 --> 00:38:24.599
Okay, thank you for the experience. And you know, I think Tony's

508
00:38:24.599 --> 00:38:30.920
a good example of having lower overhead
and passing it on. So Mark,

509
00:38:31.960 --> 00:38:37.119
you know, Tony, I think
that was I think that was a little

510
00:38:37.920 --> 00:38:40.880
bit back. But Tony, you
know one of their secret sauce. First

511
00:38:40.920 --> 00:38:44.559
of all, a lot of the
companies on the referral list, with the

512
00:38:44.599 --> 00:38:49.440
exception of Master Router or master services
now and I'll answer your question on that

513
00:38:49.480 --> 00:38:52.760
in a second. But a lot
of them don't do commercial. Tony's got

514
00:38:52.840 --> 00:38:59.159
a group of guys out there that
do nothing but excavation, big big jobs

515
00:38:59.400 --> 00:39:02.639
that aremmercial, which allows him to
get all the equipment. Always have these

516
00:39:02.679 --> 00:39:07.679
big jobs with money coming in.
Then when it comes to residential stuff,

517
00:39:07.800 --> 00:39:09.719
he can take a few of those
guys, put him on a quick sewer

518
00:39:09.760 --> 00:39:14.320
line for a house and save the
people of fortune. He kind of came

519
00:39:14.440 --> 00:39:19.280
up with his own secret sauce in
between commercial and residential. And most of

520
00:39:19.320 --> 00:39:25.079
the companies we advertise for don't do
any commercial tom Oh, you're right,

521
00:39:25.400 --> 00:39:32.599
you're right, And so Chris,
shopping around is important, But I hope

522
00:39:32.599 --> 00:39:37.880
when people shop around it's not a
code word for just finding the cheapest price,

523
00:39:38.000 --> 00:39:42.199
because people have been burned by that
as well, many of them who

524
00:39:42.239 --> 00:39:51.079
call this show. But one thing
I know for sure, money upfront is

525
00:39:51.159 --> 00:39:54.760
almost always a bad idea. Oh
you got that right. We wouldn't have

526
00:39:54.800 --> 00:40:00.440
a show if people didn't pay money
upfront. Almost always it's a bad idea.

527
00:40:00.519 --> 00:40:06.360
You would think it's hard to talk
someone into parting with thirty forty grand

528
00:40:06.519 --> 00:40:10.440
for nothing, but apparently it's pretty
easy, and I have people on my

529
00:40:10.559 --> 00:40:15.760
referral list and they will charge money
up front. I don't forbid it.

530
00:40:16.000 --> 00:40:21.440
I just wouldn't do it. Not
for nothing, No money for nothing.

531
00:40:21.440 --> 00:40:23.559
In Chicken market, what do you
charge what you're doing for? What's that?

532
00:40:23.639 --> 00:40:28.559
Mark? Let's ask Shamansky in studio
with Genesis. I know when he

533
00:40:28.639 --> 00:40:30.639
painted my house, he didn't charge
up front. I know when he did

534
00:40:30.719 --> 00:40:35.559
siding work and some deck work and
other stuff, he didn't charge up Oh,

535
00:40:35.719 --> 00:40:37.800
I doesn't take a penny, right? Oh, I assume if you're

536
00:40:37.800 --> 00:40:43.880
doing windows. I mean I don't
know. No, no excel roofing I'm

537
00:40:43.920 --> 00:40:46.760
talking about. But here's what I'm
talking about. I don't mind money upfront

538
00:40:47.280 --> 00:40:52.719
under certain circumstances, if you protect
yourself. Credit cards would be good.

539
00:40:53.039 --> 00:40:59.239
An escrow account is good. Another
or a construction management account on a Giant

540
00:40:59.400 --> 00:41:05.760
edition. Another one would be paying
for the materials, paying for them and

541
00:41:06.400 --> 00:41:09.239
excuse me, and then you call
to make sure it was ordered in your

542
00:41:09.320 --> 00:41:15.199
name for your address, so if
something happens to the contractor, the materials

543
00:41:15.239 --> 00:41:17.159
are still going to be delivered to
you. And pay it on a credit

544
00:41:17.159 --> 00:41:21.760
card. Yeah, that's what I
said, credit card was number one.

545
00:41:21.800 --> 00:41:24.840
Then I said, if you order
stuff and you can verify the order in

546
00:41:24.880 --> 00:41:29.480
your name, your address. The
other thing I think is important is if

547
00:41:29.519 --> 00:41:34.519
work starts, which includes design work
plans, you pay as you go,

548
00:41:35.119 --> 00:41:38.559
to pay a large amount of money
upfront for nothing. Why and then wait

549
00:41:38.679 --> 00:41:42.320
three, four weeks or two months
for somebody to show up. No,

550
00:41:42.559 --> 00:41:45.840
I'm sorry, nope, ain't gonna
happen. Mark, What is your take

551
00:41:45.880 --> 00:41:47.159
on this? Let me get us
a wide shot here, go ahead,

552
00:41:47.159 --> 00:41:52.239
sir. So our policy is we
never want to lose a job for because

553
00:41:52.519 --> 00:41:55.280
somebody listens to the show and they
don't want to pay depositive. That's a

554
00:41:55.320 --> 00:42:00.079
policy with all our people. We
do ask. A lot of our jobs

555
00:42:00.079 --> 00:42:02.719
are running anywhere from between twenty and
one hundred thousand dollars. Oh I know.

556
00:42:04.400 --> 00:42:07.400
And again so if we have an
architect involved, and then I saw

557
00:42:07.519 --> 00:42:09.320
saying, well, we're going to
have you pay the architect direct, so

558
00:42:09.360 --> 00:42:13.119
we're not involved in that, but
at least you're going to pay that direct,

559
00:42:13.559 --> 00:42:15.440
and that's good. And it's like, now we're going to start ordering

560
00:42:15.440 --> 00:42:19.519
things. So if we're ordering windows, if we're ordering I totally agree and

561
00:42:19.559 --> 00:42:22.480
then so now we have to place
that and then those window window lead times

562
00:42:22.559 --> 00:42:25.239
right now are twelve weeks. Well, in that twelve weeks, I'm going

563
00:42:25.280 --> 00:42:28.719
to have to pay for half of
the windows. Do you mind though,

564
00:42:28.800 --> 00:42:31.519
if they verify the order was placed
for their address, never in their name.

565
00:42:31.719 --> 00:42:36.159
Never mind that, right, because
we've had cases mark where people put

566
00:42:36.159 --> 00:42:39.599
money down for windows specifically, not
anyone we know on the referral list,

567
00:42:39.639 --> 00:42:45.639
but they put money down and the
company goes away and guess what those windows

568
00:42:45.679 --> 00:42:51.480
weren't paid for or they were paid
half and it was to the contractor and

569
00:42:51.480 --> 00:42:54.000
they won't release it to the consumer. Right yeah, no, And again

570
00:42:54.119 --> 00:42:58.280
we work with our customers and sure, and then depending on the dollar amount

571
00:42:58.320 --> 00:43:00.239
is what we want to try to
collect too. If it's one hundred thousand,

572
00:43:00.320 --> 00:43:04.000
well maybe it's a quarter. A
quarter, then you get part way

573
00:43:04.039 --> 00:43:07.000
done, in another quarter, you're
you're close to being done. You get

574
00:43:07.079 --> 00:43:12.840
three quarters and you're finished and get
your last quarter payment exactly three h three

575
00:43:12.880 --> 00:43:19.880
seven to one three talk seven one
three eight two five five. So I

576
00:43:20.559 --> 00:43:27.719
again, I always have this struggle
with this money upfront thing as to when

577
00:43:27.760 --> 00:43:30.079
it's appropriate or how to do it. There are ways to do it,

578
00:43:30.119 --> 00:43:32.760
and I just went through them,
and then you should always check companies.

579
00:43:32.800 --> 00:43:36.880
Now, does that mean you don't
get a brand new company. No,

580
00:43:37.000 --> 00:43:39.440
it doesn't if they have experience in
the field and have run companies. But

581
00:43:39.480 --> 00:43:46.559
too many times new companies are many
times people who have worked for someone and

582
00:43:46.599 --> 00:43:51.960
they think, hmmm, I can
do that, and they know the trade,

583
00:43:51.960 --> 00:43:55.920
but they don't know business. You
know. I got a landscaper Tom

584
00:43:55.960 --> 00:44:00.599
I use each year he comes out, and I have different from things.

585
00:44:00.440 --> 00:44:04.159
Some of them might be they clean
out the pond in the front or the

586
00:44:04.199 --> 00:44:07.320
water feature. Then I might want
rock or bark down somewhere else, a

587
00:44:07.440 --> 00:44:12.199
tree planted, whatever. But I've
used the same guy forever. And when

588
00:44:12.239 --> 00:44:16.000
we first moved in here, my
first deal with him was fifteen twenty grand.

589
00:44:16.039 --> 00:44:20.199
He's a little one man deal,
and he said, Okay, I

590
00:44:20.239 --> 00:44:23.159
need six seven thousand up front to
buy the trees and do all this.

591
00:44:23.559 --> 00:44:27.360
I said, dude, if you
don't have enough money to float that,

592
00:44:28.039 --> 00:44:30.800
I simply am not going to use
you. So we got past that and

593
00:44:30.920 --> 00:44:35.400
since then there's never been an issue. I've never I pay him when he's

594
00:44:35.440 --> 00:44:38.280
done. I don't care what he's
doing, and I feel that way in

595
00:44:38.440 --> 00:44:44.519
most instances. Yeah yeah, or
pay well you go to Bob has a

596
00:44:44.519 --> 00:44:45.800
comment, But Bob, hold on, I'm going to take you after the

597
00:44:45.840 --> 00:44:50.360
break. I have more coming up. Three zero three seven one three talks

598
00:44:50.360 --> 00:44:58.840
seven to one three eight two five
five. Go with a sure thing Denver's

599
00:44:58.880 --> 00:45:02.199
best rufer excel roofing dot com.
You don't pay a cent until you're content.

600
00:45:06.599 --> 00:45:08.760
Time for an insurance check up free, no obligation. In comparison,

601
00:45:08.920 --> 00:45:15.000
call Compass Insurance paying too much your
coverage at dozens of insurance companies find out

602
00:45:15.039 --> 00:45:17.000
now three oh three, seven to
seven to one help. You'll think you're

603
00:45:17.039 --> 00:45:21.920
his only customer when you choose Frank
durand the real estate Man dot com to

604
00:45:22.000 --> 00:45:28.119
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

605
00:45:29.679 --> 00:45:35.760
Hi Tom Martino here three oh three
seven one three talk seven one three

606
00:45:35.840 --> 00:45:40.800
eight two five five. Bob has
a comment on pricing and business and all

607
00:45:40.800 --> 00:45:44.679
of that. He's with l em
Landscaping. Now again, I don't want

608
00:45:44.719 --> 00:45:46.760
to tell you that's all we're talking
about today, but it did kick off

609
00:45:46.800 --> 00:45:50.599
the show and people were interested in
it. We're getting a lot of comments

610
00:45:50.599 --> 00:45:52.320
and texts I haven't even gotten too
five seven, seven three nine. If

611
00:45:52.360 --> 00:45:55.920
you want to text the show,
just put Tom in the subject line or

612
00:45:55.960 --> 00:46:00.719
somewhere in there. So it comes
to me. And so let's talk about

613
00:46:00.760 --> 00:46:04.920
it. Bob. What do you
have to say? And I'll remind people

614
00:46:04.960 --> 00:46:07.960
call me please three oh three Martino
three ooh three six two seven eighty four

615
00:46:07.000 --> 00:46:10.639
sixty six or three oh three seven
to one three talk with any other problem

616
00:46:10.639 --> 00:46:14.880
as well, Bob. Go ahead, okay, Tom, So here's what

617
00:46:14.880 --> 00:46:16.920
I want to tell you. I
really appreciate what you just said about In

618
00:46:16.920 --> 00:46:21.719
some cases it's okay. For example, when we did work for you,

619
00:46:22.119 --> 00:46:24.239
the materials were paid for, I
would pick them up and showed up wh

620
00:46:24.360 --> 00:46:29.000
did the work. Here's what I
tell people. I love what you said

621
00:46:29.000 --> 00:46:35.199
about the material. We always provide
the material costs directly from our supplier because

622
00:46:35.199 --> 00:46:37.519
we don't mark it up, so
that's save the people money and then they

623
00:46:37.519 --> 00:46:42.159
don't have to pay for any material. So the day we're geting the day

624
00:46:42.199 --> 00:46:45.679
before we're going to work, so
that that protects them on that part.

625
00:46:45.920 --> 00:46:49.199
Because I can tell you this,
companies out there, they'll get the money

626
00:46:49.239 --> 00:46:52.719
from the material they haven't delivered and
they never show up. So not only

627
00:46:52.760 --> 00:46:57.920
did they get a deposit for the
other part, but they got your money

628
00:46:57.920 --> 00:47:00.639
on materials and then they don't show
up. So I like the fact the

629
00:47:00.639 --> 00:47:06.039
way we do it. We only
get a deposit and have to labor and

630
00:47:06.079 --> 00:47:09.079
then the rest of it is never
paid until we're done. And that means

631
00:47:09.079 --> 00:47:13.639
the customer asking me happy. But
I will tell you there's a and I

632
00:47:13.679 --> 00:47:16.400
hope you can find this. They've
been putting a lot of reports out now

633
00:47:16.679 --> 00:47:22.320
where companies are doing work and I'm
going to use landscaping, concrete, they're

634
00:47:22.360 --> 00:47:24.559
getting the work done, the people
come out and say, well, I

635
00:47:24.559 --> 00:47:28.559
don't like it. They don't want
to pay them, So it can be.

636
00:47:28.599 --> 00:47:32.320
It can work both ways. But
I always tell people never give money

637
00:47:32.440 --> 00:47:37.079
for the materials up front. And
they said, let you pay for let

638
00:47:37.119 --> 00:47:39.599
them pay for them, Well,
ninety nine percent of the companies won't do

639
00:47:39.679 --> 00:47:43.639
that because they don't want to know
what you're paying, how much you're paying,

640
00:47:43.800 --> 00:47:46.280
and how much that's a profit of
it. That's why we do it.

641
00:47:46.320 --> 00:47:49.920
And by the way, I don't
care either what they're paying and what

642
00:47:50.000 --> 00:47:52.239
And I like what you do,
Bob, But I will say this.

643
00:47:52.679 --> 00:47:57.239
If I order windows from someone and
they say, and I say, I

644
00:47:57.239 --> 00:47:59.760
want to make sure the order is
in my name, my address. I

645
00:47:59.760 --> 00:48:01.400
don't care what they're paying for it. I just care that the order is

646
00:48:01.440 --> 00:48:05.519
in my name, my address,
and that they did pay for it.

647
00:48:05.719 --> 00:48:08.679
I don't care if they paid.
If I paid them twenty for the windows

648
00:48:09.440 --> 00:48:13.519
and the windows cost him eighteen or
fifteen or fourteen, I don't care,

649
00:48:13.559 --> 00:48:16.239
as long as the fourteen, eighteen
or whatever was paid to the window company

650
00:48:16.480 --> 00:48:21.360
and the window company verifies I have
an order in my name at my address

651
00:48:21.800 --> 00:48:25.039
and they will be delivered if the
contractor gets hit by a bus. No.

652
00:48:25.519 --> 00:48:28.960
And I'm kind of saying the same
thing, Tom, That's why we

653
00:48:29.079 --> 00:48:32.000
on our customers pay for the material
when they need it. It's kind of

654
00:48:32.039 --> 00:48:36.239
the same thing. It's in their
name. They've got to a seat,

655
00:48:36.440 --> 00:48:39.880
they call us applier, they know
they're getting the product. Because right and

656
00:48:39.960 --> 00:48:44.880
Bob, look at it's delicate.
There's not one situation for everyone in the

657
00:48:44.920 --> 00:48:49.920
world. But I will tell you
this, I am just so tired of

658
00:48:49.960 --> 00:48:54.280
people who pay, and even well
intentioned people they pay, and those well

659
00:48:54.320 --> 00:49:01.159
intentioned people have a problem, and
there's nothing thing you can do about it.

660
00:49:01.960 --> 00:49:04.840
You know, they have a problem, and then you go to them

661
00:49:04.840 --> 00:49:06.840
and say, what the hell did
you just do? I mean, I

662
00:49:06.880 --> 00:49:07.880
paid you all this money and you
go, oh, dude, I can't

663
00:49:07.880 --> 00:49:12.280
help. But my wife got sick, my kid got sick, or somebody

664
00:49:12.320 --> 00:49:16.199
needs a transplant. I mean,
it's it's just unforeseen circumstances. Thanks Bob.

665
00:49:16.400 --> 00:49:21.119
Three oh three seven, one,
three eight two five five. My

666
00:49:21.159 --> 00:49:25.760
guests today Genesis Total Exteriors, and
I want to talk about something else too.

667
00:49:27.199 --> 00:49:30.800
I want to talk about this roofing
product that has me fascinated, and

668
00:49:30.800 --> 00:49:32.039
I'll tell you why. I want
to talk about it, Mark, not

669
00:49:32.079 --> 00:49:37.000
only because you sell it and you
install it, but because it shows that

670
00:49:37.159 --> 00:49:42.920
technology can meet the challenges of tomorrow, for example, with air pollution.

671
00:49:43.559 --> 00:49:46.440
I'm not saying that this one thing
is the answer, but it does show

672
00:49:47.119 --> 00:49:52.440
that we have done a great job
as people, as humans on battling whatever

673
00:49:52.719 --> 00:49:59.920
negative effects we have on the environment. Now, I think the net is

674
00:50:00.559 --> 00:50:02.920
do we have a net benefit or
a net deficit when it comes to the

675
00:50:04.039 --> 00:50:07.480
environment. Will argue that, but
at least that we are moving forward with

676
00:50:07.599 --> 00:50:15.119
products that can help this. I
love the nickname smog eating roof or is

677
00:50:15.119 --> 00:50:17.280
that the official name? What is
the name? Mark? Yeah, it's

678
00:50:17.360 --> 00:50:21.679
well, it's a smog eating granules
that are on the shingles. Now,

679
00:50:21.880 --> 00:50:24.679
these granules are put on the who
makes the roof, well, Alice makes

680
00:50:24.679 --> 00:50:29.800
the shingle and three M makes the
granules. Now the granules go on the

681
00:50:29.880 --> 00:50:35.079
roof, right, and the granules
interact with the air correct, and so

682
00:50:35.159 --> 00:50:37.400
the air about an inch above,
they're all over your roof. That air,

683
00:50:38.000 --> 00:50:43.280
the air that infiltrates your house,
the air that circulates on your roof,

684
00:50:43.440 --> 00:50:46.119
correct, what happens to it?
Well, then the granule interacts with

685
00:50:46.119 --> 00:50:52.199
that air and turns the bad chemicals
the smog itself and turns into nitrogen.

686
00:50:52.519 --> 00:50:55.719
And the nitrogen gas, of course, is harmless, and so your house

687
00:50:57.280 --> 00:51:04.000
it actually does purify any air infiltration
from that also though, when it rains,

688
00:51:04.559 --> 00:51:07.639
your roof leeches nitrogen correct, and
it goes onto the ground and helps

689
00:51:07.639 --> 00:51:12.400
your grass grow, It helps your
soils, it helps the environments, helps

690
00:51:12.400 --> 00:51:15.320
the flowers grow. Why did they
come up with this? Were they thinking

691
00:51:15.400 --> 00:51:17.480
people would look for a I mean, I mean never in a million years

692
00:51:17.519 --> 00:51:21.360
would I think, well, next
roof I get I want to make sure

693
00:51:21.400 --> 00:51:23.320
it purifies the air. Where did
they come up with this idea? It's

694
00:51:23.320 --> 00:51:25.400
a great marketing idea. Where did
they come up with Well, I think

695
00:51:25.400 --> 00:51:29.280
it's pretty crazy because you think of
three M, you think of post it

696
00:51:29.320 --> 00:51:31.039
notes, you know, I mean
that's the kind of products you think of

697
00:51:31.079 --> 00:51:35.559
them. Well, actually they have
so many problems they do, clear bros.

698
00:51:35.639 --> 00:51:37.239
Yeah, yeah, I mean just
all these different things that three M

699
00:51:37.280 --> 00:51:40.480
makes. And one of the things
is they came out with a granules,

700
00:51:40.559 --> 00:51:44.280
which we don't have a problem with
here, but in other states you do

701
00:51:44.559 --> 00:51:49.239
with algae growing on a roof.
So they have granules that are now put

702
00:51:49.280 --> 00:51:52.519
on two shingles that prevent algae growing
on the roof. And then they took

703
00:51:52.559 --> 00:51:55.519
a one step further and now say
we're not gonna have algae and we're gonna

704
00:51:55.559 --> 00:51:59.559
also make the air better around that. I mean, who thought of that?

705
00:52:00.280 --> 00:52:04.760
Somebody is great great marketing, just
great marketing. So let's talk about

706
00:52:04.880 --> 00:52:12.639
then what then? Then? Then
cementuous siding In general, cementuous means literally

707
00:52:12.760 --> 00:52:15.239
cement put in with the wood fibers. Yeah. Well, yes, it's

708
00:52:15.280 --> 00:52:19.480
it's a mixture of that, and
it's not true complete cement of course,

709
00:52:19.519 --> 00:52:23.119
not it right, you know,
cementuous meaning it resists moisture, it's stronger,

710
00:52:23.199 --> 00:52:28.480
it adds rigidity to the composite.
Right, yeah, and so I

711
00:52:28.480 --> 00:52:30.280
mean again, great products, and
then they stand up. You know,

712
00:52:30.480 --> 00:52:35.079
one of the things is the best. Best part of that is the fire

713
00:52:35.199 --> 00:52:37.519
rating because Al saying, you know, we've had all these fire fires in

714
00:52:37.599 --> 00:52:42.079
Colorado and everything like that. Well, this does slow down. It's not

715
00:52:42.119 --> 00:52:44.960
going to burn up your house as
quickly as if you have a wood product

716
00:52:44.960 --> 00:52:46.920
in the side of your house.
Vinyl would just completely melt in your house

717
00:52:46.960 --> 00:52:51.159
and then you're you know, you're
left exposed. But at least the cement

718
00:52:51.280 --> 00:52:53.079
siding gives you at least a one
hour fire rating by putting them on the

719
00:52:53.079 --> 00:53:00.039
outside of your house. And now
a new a new venture, not a

720
00:53:00.079 --> 00:53:04.599
new venture, but you're doing some
mitigation of mold. Yes, Now why

721
00:53:04.599 --> 00:53:07.239
did you get into that? So, Genesis, I know why you were

722
00:53:07.280 --> 00:53:12.199
doing interior improvements. You do interior
as well. People don't know that,

723
00:53:12.239 --> 00:53:16.719
but mostly exteriors, but you do
interior home improvements. And I'll bet you

724
00:53:16.800 --> 00:53:21.440
ran across it and had to call
people in. We were paying we were

725
00:53:21.480 --> 00:53:24.679
paying my guy five hundred bucks a
time to come out and test the air

726
00:53:24.760 --> 00:53:29.599
of the house. And so it's
two samples inside a house, one sample

727
00:53:29.639 --> 00:53:31.400
out. And then I said,
you know what, we should probably look

728
00:53:31.400 --> 00:53:35.119
into doing this at ourselves. Now, why were you testing to begin with?

729
00:53:35.440 --> 00:53:37.679
Well, because they are fearful that
they have molded it. Oh,

730
00:53:37.760 --> 00:53:40.320
I don't feel good, you know. Okay, So you want to make

731
00:53:40.360 --> 00:53:44.920
sure going into a home improvement,
first of all, you're not blamed for

732
00:53:44.960 --> 00:53:46.480
anything. And then second of all, if there is a problem, you

733
00:53:46.559 --> 00:53:50.599
mitigated, right, and so or
you know, or you come into a

734
00:53:50.599 --> 00:53:52.480
house and there was a water leak. We're coming in to fix a broken

735
00:53:52.719 --> 00:53:55.079
pipe and a wall or whatever,
right, so what did you do?

736
00:53:55.119 --> 00:53:59.199
You tested? And then when did
you start to mitigate? And then well,

737
00:53:59.199 --> 00:54:00.840
then as soon as you know the
results of that, then you start

738
00:54:00.880 --> 00:54:05.400
tearing things apart. And we've always
done that. We don't advertise it a

739
00:54:05.440 --> 00:54:08.239
lot. I'm water certified also dry
out. I don't you know. I

740
00:54:08.239 --> 00:54:12.039
have to rent the equipment. I
never got into the twenty four to seven.

741
00:54:12.079 --> 00:54:15.039
That's not where I want to go
with Genesis. But the mold and

742
00:54:15.119 --> 00:54:19.519
this asbestos testing makes sense to us
because we go into a house and we

743
00:54:19.559 --> 00:54:22.800
have to test for asbestos. I'm
not certified asbestos, yes, but a

744
00:54:22.239 --> 00:54:27.239
bestis yet but it will be so. Right now, you test for mold.

745
00:54:27.320 --> 00:54:29.880
If you find mold, can you
mitigate them? Most yes we can.

746
00:54:29.960 --> 00:54:34.440
We are certified to remove that also. Okay, what mold has to

747
00:54:34.440 --> 00:54:37.840
be removed and not just killed?
I thought you could kill mold. Well,

748
00:54:37.880 --> 00:54:42.440
you know what they're what we were
taught in class, is you you

749
00:54:42.480 --> 00:54:45.639
know, like black mold. That's
the most common mold in Colorado. Guess

750
00:54:45.719 --> 00:54:50.559
what, There's four hundred, four
hundred species and everyone thinks they're all deadly

751
00:54:50.880 --> 00:54:55.400
right, and in most of them
are not right Spataphoras something, Yeah,

752
00:54:55.760 --> 00:55:00.000
is the really bad one, but
you don't know until you get it,

753
00:55:00.119 --> 00:55:04.119
test it. But in the meantime
you just assume it's bad, and of

754
00:55:04.119 --> 00:55:05.880
course and then we clean up again. Well, I mean, no,

755
00:55:06.000 --> 00:55:07.880
mold is great to have around.
If you can mitigate it, you mitigate

756
00:55:07.920 --> 00:55:14.320
it. But mitigating means for some
people. What pisses me off is they

757
00:55:14.320 --> 00:55:15.840
scare the hell out of people and
basically tell them they got to rebuild their

758
00:55:15.840 --> 00:55:19.800
whole house. I mean, down
in Texas, they were telling people not

759
00:55:19.880 --> 00:55:22.639
only did they have to knock down
their house. They had to excavate the

760
00:55:22.679 --> 00:55:24.960
dirt for God's sakes. I mean, it gets to a point where it's

761
00:55:25.199 --> 00:55:28.960
crazy, right, you know,
right now you and I are breathing mold

762
00:55:29.000 --> 00:55:32.119
as we're of course, yeah,
well thank you bring that. It's everywhere

763
00:55:32.159 --> 00:55:35.400
though, it really is, and
there's nothing you can do about it.

764
00:55:35.400 --> 00:55:38.199
But you know, water and it
has to have something to live on and

765
00:55:38.320 --> 00:55:40.559
air. There are the three things
that mold needs. You need to eliminate

766
00:55:40.599 --> 00:55:43.760
one of them, and water is
the easiest one to limit. So when

767
00:55:43.760 --> 00:55:45.760
you eliminate and seal, is that
good enough for some cases? In some

768
00:55:45.800 --> 00:55:49.920
cases sure, and then in other
cases you literally have to cut it out.

769
00:55:49.920 --> 00:55:51.679
You have to you have to clean
it or you know, or just

770
00:55:51.760 --> 00:55:53.320
scrub it off. Yes, do
you ever have to cut it out?

771
00:55:53.360 --> 00:55:57.679
Like studs or dry I mean drywall
makes sense, it's cheap. You're you're

772
00:55:57.719 --> 00:56:00.039
not gonna you're not gonna scrub a
dry wall. You know, it's much

773
00:56:00.079 --> 00:56:04.280
easier is to replace the drywall.
But the studs behind that, well that

774
00:56:04.320 --> 00:56:07.920
makes more sense to clean those.
Okay, three oh three, seven to

775
00:56:07.960 --> 00:56:10.679
one to three, talk anything you
want to talk about pricing and we can

776
00:56:10.840 --> 00:56:19.159
expand the pricing talk not just for
homes and home services and home improvements,

777
00:56:19.159 --> 00:56:24.360
but talk about anything. Mechanics,
talk about cars, talk about clothing.

778
00:56:24.480 --> 00:56:30.679
You notice when people talk pricing,
they never talk retail. They always talk

779
00:56:30.800 --> 00:56:35.320
services. They don't talk retail because
most of the time we see a price

780
00:56:35.920 --> 00:56:39.440
and we pay it, or we
shop, but we pay it eventually.

781
00:56:39.519 --> 00:56:46.119
Right, So people stand differently on
different items. Some things they expect to

782
00:56:46.880 --> 00:56:51.679
compare others they don't. And I
want to know how you feel about that.

783
00:56:51.719 --> 00:56:57.719
Plus, of course, don't sit
on problems. How many times have

784
00:56:57.800 --> 00:57:00.960
you heard people call them they had
a problem for five years, lingering and

785
00:57:00.000 --> 00:57:04.280
they finally call me. I mean, I'm not saying it's impossible, but

786
00:57:04.679 --> 00:57:08.320
the sooner the better. On problems, questions, complaints, concerns, especially

787
00:57:08.360 --> 00:57:14.039
calling us before you embark on a
project three all three seven to one three

788
00:57:14.119 --> 00:57:16.639
talks seven one three eight two five
five. And speaking of great products,

789
00:57:16.639 --> 00:57:22.480
waterpros dot net the best water systems
in your home for the best prices.

790
00:57:22.960 --> 00:57:27.320
I love my drinking water at the
kitchen, saying fourteen hundred bucks only installed

791
00:57:27.400 --> 00:57:30.719
third triple filter reverse osmosis, but
they also do other great products as well.

792
00:57:30.760 --> 00:57:38.159
To get rid of dangerous things in
your water waterpros dot net. Go

793
00:57:38.320 --> 00:57:43.559
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Excel Roofing dot com. You don't pay

794
00:57:43.559 --> 00:57:50.199
a cent until you're content. Wait
time for an insurance check up free,

795
00:57:50.280 --> 00:57:53.800
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Compass Insurance. Paying too much your coverage

796
00:57:53.840 --> 00:57:58.480
at dozens of insurance companies find out
now three all three seven to seven to

797
00:57:58.519 --> 00:58:01.440
one help. You'll think you're only
customer when you choose Frank durand the real

798
00:58:01.559 --> 00:58:07.079
estate Man dot com to list your
home with Remax Alliance three oh three nine

799
00:58:07.119 --> 00:58:15.360
two zero sixteen twenty two. Hi
Tom Martino, your troubleshooter three all three

800
00:58:15.239 --> 00:58:19.679
seven one three talk three all three
seven one three eight two five five.

801
00:58:19.719 --> 00:58:22.119
Welcome to the show. Hey Bruce, what's going on with you? Welcome?

802
00:58:22.559 --> 00:58:25.440
Hey Tom? How are you doing
today? Good man? What's happening?

803
00:58:27.320 --> 00:58:30.199
Hey? I have a longtime listener. You actually helped me with one

804
00:58:30.199 --> 00:58:36.159
of your referral list members before the
uh that solar marked incident. Thank you,

805
00:58:36.199 --> 00:58:40.280
reach, Oh yeah, what's happening
now? Oh now is a great

806
00:58:40.320 --> 00:58:44.519
story. So on Sunday, I
came back from a two week vacation to

807
00:58:44.599 --> 00:58:47.760
a leaking water heater. So I'm
like, oh, what do I do?

808
00:58:47.880 --> 00:58:52.039
So Tom Martino referral list, Well, who does Sunday work ear least?

809
00:58:52.039 --> 00:58:55.000
The answer is the phone on Sunday
fix it twenty four to seven.

810
00:58:55.519 --> 00:59:00.119
Hence the name problem up. Yeap, I call him up on Sunday,

811
00:59:00.440 --> 00:59:02.920
get an appointment. They can't guarantee
me at the time on Monday because they're

812
00:59:02.960 --> 00:59:07.639
busy, busy, busy. But
the tech gets out there, agrees it

813
00:59:07.679 --> 00:59:10.800
needs to be replaced, goes,
gets the water heater, comes back the

814
00:59:10.840 --> 00:59:17.920
same day and replaces my water heater. Good. Now, with the conversation

815
00:59:19.039 --> 00:59:22.320
you're having today about cost, right, I think most people to work with

816
00:59:22.480 --> 00:59:25.360
fix a twenty four set. But
they're not the cheapest. No, they're

817
00:59:25.360 --> 00:59:29.760
not the most expensive. But when
you look what the guys did. I

818
00:59:29.760 --> 00:59:31.760
mean, he came in, he
covered my carpet to make sure he didn't

819
00:59:31.760 --> 00:59:36.719
destroy my carpet, were walking in. It was above and beyond, above

820
00:59:36.760 --> 00:59:39.800
and beyond. Right, Yeah,
all new connections, all new valves,

821
00:59:39.880 --> 00:59:45.519
gas connections, a new drip pand
I mean the extras were just amazing.

822
00:59:45.559 --> 00:59:49.000
So I just want to get my
thumbs up. They did a great job.

823
00:59:49.320 --> 00:59:51.679
I thought the price was fair.
It was higher than what I could

824
00:59:51.679 --> 00:59:53.159
get at a home depot install.
But you know, then what do you

825
00:59:53.199 --> 00:59:57.400
get from them? But I wanted
to let you know right well, Bruce,

826
00:59:57.440 --> 01:00:00.079
I appreciate you trusting us, and
I I appreciate you trusting them.

827
01:00:00.119 --> 01:00:05.400
They're good people. Fix Myhome dot
Com of course is their website, and

828
01:00:06.360 --> 01:00:09.079
they do quality work and and so
so do others as well, of course,

829
01:00:09.119 --> 01:00:14.960
so plumb Line Services and and we
have good people. You know eight

830
01:00:15.000 --> 01:00:20.360
eight eight Heating dot com they added
a plumbing division and uh, my guest

831
01:00:20.400 --> 01:00:24.440
today you know, Genesis Total Exteriors. We were talking about new products.

832
01:00:24.480 --> 01:00:31.280
We talked about new services. You're
doing mold detection and mitigation. Also we

833
01:00:31.400 --> 01:00:38.719
have great products that like the small
eating roof. And then what else,

834
01:00:39.199 --> 01:00:44.280
I mean, what else is new? Like stucco stucco is stucco? Is

835
01:00:44.280 --> 01:00:46.159
stucco? Well, I mean,
is there anything new? Well? Nothing?

836
01:00:46.239 --> 01:00:49.480
I mean again, the way we
do it, we don't do any

837
01:00:49.480 --> 01:00:52.199
of this. We don't do ephis
No. Ephus is over foam, right

838
01:00:52.239 --> 01:00:54.639
over foam, you know, and
that's where you get a lot of your

839
01:00:54.639 --> 01:00:59.400
birds pecking through because your cement on
the outside is only like an eighth of

840
01:00:59.440 --> 01:01:02.480
an in thick, and that's it. And behind it alsoly a bird comes

841
01:01:02.559 --> 01:01:06.719
up like, oh there's some something
I can peck through here and make a

842
01:01:06.920 --> 01:01:08.519
make a home. So we don't
do any that. All of our stucco

843
01:01:08.639 --> 01:01:12.880
is a half inch when we're done, a solid cement in the outside of

844
01:01:12.880 --> 01:01:15.159
your house. So if you have
siding, that that's increasse. If you

845
01:01:15.199 --> 01:01:19.079
have siding, we're putting chicken wire
up and can you go right over siding?

846
01:01:19.400 --> 01:01:21.679
Yeah, yeah, And that's the
that's one of the best things.

847
01:01:21.679 --> 01:01:25.079
You know, a lot of times
we do bump us around your windows and

848
01:01:25.320 --> 01:01:30.239
just looks amazing when we're done.
And again it's solid. And so if

849
01:01:30.280 --> 01:01:32.599
you do have ethie, if it's
wet, we cut the wet area out

850
01:01:32.639 --> 01:01:37.400
and repair that again with solid concrete. And then we go on top of

851
01:01:37.440 --> 01:01:42.199
stuff on the ethis that's not bad
and repair all that. And as far

852
01:01:42.320 --> 01:01:46.119
as stucco is, the I think
I've asked you is the color mixed in,

853
01:01:46.519 --> 01:01:50.440
mixed in the final coat. Your
first, your scratch coat is not

854
01:01:50.559 --> 01:01:53.519
it's regular concrete color, and then
you have it mixed in, so when

855
01:01:53.559 --> 01:01:57.440
you're done, you don't have to
paint that's correct. And so even if

856
01:01:57.440 --> 01:02:00.320
you've got a small scratch in your
house, it hits the baseball against the

857
01:02:00.360 --> 01:02:04.480
house and you know, scratched it
up. Yeah, you got you're still

858
01:02:04.519 --> 01:02:08.519
seeing your stucco color. And then
how often would you have to repaint stucco

859
01:02:08.719 --> 01:02:12.039
normal? You never have to.
If you're as long as you're happy with

860
01:02:12.079 --> 01:02:15.280
the color, really you're done.
You know, you got to be happy

861
01:02:15.320 --> 01:02:16.920
with the color. You got to
pick a color, of course, that's

862
01:02:17.000 --> 01:02:22.480
right. And if then then the
worst cases, if you wanted to change

863
01:02:22.519 --> 01:02:25.960
color, you change color. Does
hail ever penetrate any of that? So

864
01:02:27.320 --> 01:02:30.760
again, if you have true stucco, no, if you have ephis,

865
01:02:30.840 --> 01:02:35.159
yes, the ephis, especially like
epis. Let's explain to people what ephis

866
01:02:35.239 --> 01:02:37.400
is. They used to do that, well, they use They used to

867
01:02:37.400 --> 01:02:39.960
do stucco all the time, and
then ephis came along, which is a

868
01:02:39.960 --> 01:02:45.280
foam product that they trowl a thin
layer on top of correct and it looks

869
01:02:45.400 --> 01:02:50.800
like a great wall. It looks
great. But you can walk up literally

870
01:02:50.840 --> 01:02:53.119
with a nail file and chip away
right, and you can actually just take

871
01:02:53.159 --> 01:02:55.639
your thumb and push on it.
You can tell if as ephis are stuck

872
01:02:55.679 --> 01:03:00.960
on now. Sometimes though, even
though you have really stucco, isn't ephis

873
01:03:01.079 --> 01:03:06.000
used sometimes around windows? Yes,
we use it for a pumpouts, Yeah,

874
01:03:06.039 --> 01:03:07.559
just for a little trim, right, because otherwise you'd have this big

875
01:03:07.599 --> 01:03:10.440
glob of sement to run your window, which would be hard just to even

876
01:03:10.480 --> 01:03:14.960
have that whole up. We're talking
to Genesis tootalexteriors dot com. But whatever

877
01:03:15.039 --> 01:03:19.280
you want to talk about, we're
here. Three oh three seven one three

878
01:03:19.480 --> 01:03:22.159
talk seven one three eight two five
five. Hey, I got some good

879
01:03:22.159 --> 01:03:27.599
news. My friend's over at Premiere
window washing, window cleaning and pressure washing.

880
01:03:27.800 --> 01:03:32.119
They're starting a brand new service as
well, which is commercial window tinting.

881
01:03:32.519 --> 01:03:37.679
So whether you want window they can
do window tinting in your home too,

882
01:03:37.719 --> 01:03:43.039
but they're really specializing in big buildings
commercial window tinting. They're giving twenty

883
01:03:43.079 --> 01:03:49.079
percent off all services that's pressure washing, pressure window washing, or window cleaning,

884
01:03:49.159 --> 01:03:54.599
pressure washing and window tinting. Okay, so let me give you a

885
01:03:54.599 --> 01:04:00.719
website that can get you to all
of them. That's twenty percent off if

886
01:04:00.760 --> 01:04:02.159
you book today, you don't have
to have it done today, okay,

887
01:04:02.599 --> 01:04:13.119
And the website is we Clean Windows
dot Co. Seven to zero nine five

888
01:04:13.280 --> 01:04:24.119
three zero zero seven eight go with
a sure thing Denver's best roofer Excel Roofing

889
01:04:24.239 --> 01:04:30.719
dot com. You don't pay a
cent until you're content. Time for an

890
01:04:30.719 --> 01:04:35.559
insurance checkup free, no obligation comparison
call Compass Insurance paying too much your coverage

891
01:04:35.599 --> 01:04:40.440
at dozens of insurance companies find out
now three oh three seven seven to one

892
01:04:40.559 --> 01:04:44.199
help. You'll think you're his only
customer when you choose Frank durand the real

893
01:04:44.320 --> 01:04:47.840
estate Man dot com to list your
home with Remax Alliance three oh three nine

894
01:04:47.880 --> 01:05:03.639
two zero sixteen twenty two d new
So you don't have come run in just

895
01:05:03.719 --> 01:05:11.639
as fast as we can shoot.
That's gonna help. Come MANX is the

896
01:05:11.800 --> 01:05:17.960
Troubleshooter Show. No Tom Martino,
Hi Tom Martino here three oh three seven

897
01:05:18.039 --> 01:05:23.559
one three talk seven one three eight
two five five. Welcome to the show.

898
01:05:23.599 --> 01:05:26.880
We are here to help you any
way we can with any consumer problem,

899
01:05:26.960 --> 01:05:30.000
question or complain or anything to do
in life where we can lend a

900
01:05:30.039 --> 01:05:33.119
hand. And uh so we're taking
phone calls at three oh three Martino.

901
01:05:33.199 --> 01:05:38.360
We take those twenty four seven three
oh three six two seven eight four six

902
01:05:38.480 --> 01:05:41.960
six. We also take him right
here live in the studio as well.

903
01:05:42.239 --> 01:05:45.800
Three oh three seven one three talk
you can reach us to. You can

904
01:05:45.800 --> 01:05:48.280
also reach us through YouTube. You
can reach us through Facebook, you can

905
01:05:48.320 --> 01:05:53.199
reach us through nextdoor. You can
reach us through Insta, Instagram, you

906
01:05:53.239 --> 01:05:57.800
can reach us through uh LinkedIn whatever
as well. So, uh again,

907
01:05:57.880 --> 01:06:00.639
we're taking your phone calls. Mark
Shmansky's with me from Genesis Total Exteriors.

908
01:06:00.639 --> 01:06:04.320
We usually have a guest on from
referralss dot com. Did someone chime in?

909
01:06:04.519 --> 01:06:08.480
Yeah, hey, Tom, if
you want to talk about pricing differences.

910
01:06:08.599 --> 01:06:13.519
I just was purchasing a new car
and a difference between dealers is just

911
01:06:13.599 --> 01:06:16.199
amazing. Oh you know what,
Yeah, I did say I wanted.

912
01:06:16.239 --> 01:06:23.079
We were first talking about pricing when
it comes to home services, and then

913
01:06:23.840 --> 01:06:28.679
we decided, you know what about
other things. Now, cars though in

914
01:06:28.679 --> 01:06:33.039
the and of themselves, though they
do have MSRPs. So are you finding

915
01:06:33.440 --> 01:06:38.960
what do you mean by a variation
among dealers? Are they charging way more

916
01:06:39.000 --> 01:06:43.199
than the MSRP or some charging way
less, some are charging way less,

917
01:06:43.199 --> 01:06:46.159
some are charging MSRP. And again, you know, the one that I

918
01:06:46.480 --> 01:06:51.719
that I decided to buy had a
seventeen hundred dollars, had two charges one

919
01:06:51.760 --> 01:06:56.639
for one thousand and one for seven
hundred for things that I didn't want,

920
01:06:57.119 --> 01:06:59.719
and I just told them to take
it off and they took it off.

921
01:07:00.559 --> 01:07:04.320
Wow. And then some dealers,
you know, we'll give you a rock

922
01:07:04.360 --> 01:07:10.360
bottom price. So there's a big
variation in different dealers in different cars.

923
01:07:11.559 --> 01:07:15.079
Yeah, you're right, you're right. And again during COVID, it became

924
01:07:15.159 --> 01:07:19.760
popular to where they were putting surcharges
on top of MSRPs. Right, did

925
01:07:19.800 --> 01:07:23.159
you find a lot of those?
No? No, I didn't pland anything

926
01:07:23.199 --> 01:07:31.960
that was above MSRP. Okay.
Now Cody is working with Deputy bow Is.

927
01:07:31.960 --> 01:07:36.599
Deputy bow On, Yes, I'm
here Tom, Deputy bow thanks for

928
01:07:36.639 --> 01:07:43.239
helping out here. What's the story
with Cody. Well, I've been trying

929
01:07:43.360 --> 01:07:48.880
to help Cody and the other hotel, I think it's Candlewood. Tell me

930
01:07:48.920 --> 01:07:54.960
what happened. This was the I
remember him saying something about this a while

931
01:07:55.000 --> 01:08:00.440
ago. He they booked a hotel
for I believe it was in March of

932
01:08:00.599 --> 01:08:05.639
his for the Colorado Spartans Arena football
team, and they booked rooms at the

933
01:08:05.760 --> 01:08:11.800
Candlewood. Yeah. Yeah, what
he is saying Cody is with one of

934
01:08:11.840 --> 01:08:15.560
the hotels and then we talked to
the people at the other hotel and basically

935
01:08:15.680 --> 01:08:23.239
the Denver Spartans football teams Colorado Tom
Colorado Spartans. I'm sorry, Colorado Spartan

936
01:08:23.399 --> 01:08:30.720
football team is not the team itself, not the players, but the ownership

937
01:08:30.760 --> 01:08:34.119
seems to be a little kind of
shady. I believe he's very shady.

938
01:08:34.159 --> 01:08:40.720
It's his name's Tony Thompson. He's
the owner of the of the Colorado Spartans

939
01:08:40.760 --> 01:08:45.319
and he steffed these two hotels for
over twenty six twenty seven thousand dollars.

940
01:08:45.479 --> 01:08:50.079
Is he returning any phone calls?
No, I've called him like five times.

941
01:08:50.199 --> 01:08:55.279
He did talk to me once because
he didn't recognize the number. I've

942
01:08:55.319 --> 01:09:00.439
sent various emails. I sent one
Monday just asking if he would talk to

943
01:09:00.479 --> 01:09:03.079
me off the air or come on
there, and just to get his side

944
01:09:03.199 --> 01:09:09.560
why he's not paying paying the hotel
bill for his team members and he's just

945
01:09:09.800 --> 01:09:15.079
ghosting me. There's just no response. I mean, what is he going

946
01:09:15.159 --> 01:09:17.600
to say, I'm a crooked piece
of crap and I don't pay my bills.

947
01:09:17.920 --> 01:09:21.399
I mean, I don't know.
I mean, so what the heck?

948
01:09:23.600 --> 01:09:28.359
Right now? Where is he staying? Right now? Well, I

949
01:09:28.399 --> 01:09:33.239
believe he's not staying at the Candlewood
or the Wood Springs. He's I believe

950
01:09:33.439 --> 01:09:36.920
Cody can answer the question. I
think he's got another hotel. But they're

951
01:09:36.920 --> 01:09:42.159
doing some sort of trade off of
spon sponsorship in the arena. Is that

952
01:09:42.239 --> 01:09:47.840
true, Cody? Yeah, that's
correct. From what I've gathered, they're

953
01:09:47.960 --> 01:09:54.840
staying at the Marriott in Fort Collins, and they've got exactly right. It's

954
01:09:54.880 --> 01:10:00.319
a sponsorship deal where they're staying for
free, which essentially is what they did

955
01:10:00.520 --> 01:10:08.119
at h at the Candle would only
without the sponsorship. But also, if

956
01:10:08.119 --> 01:10:11.000
I may, I got a little
bit more information. A couple of days

957
01:10:11.000 --> 01:10:16.520
ago I talked to I called into
their mess Their Facebook messenger as a call

958
01:10:16.600 --> 01:10:21.399
feature, so I called that and
then was able to talk to young ladies.

959
01:10:21.399 --> 01:10:26.560
She wouldn't give me her name,
and she said she is just responsible

960
01:10:26.560 --> 01:10:30.720
for managing the Facebook page. But
she told me that essentially, if we

961
01:10:30.800 --> 01:10:34.199
haven't got our money from him,
don't hold our breath because he does this

962
01:10:34.319 --> 01:10:41.840
to every morning. How the hell
own man, I mean, really,

963
01:10:42.119 --> 01:10:45.600
I mean, how we should we
need to start calling the team head quotes

964
01:10:45.640 --> 01:10:49.479
and let them know we know their
scumbap space. I think the uh,

965
01:10:49.960 --> 01:10:56.640
these fans that paid good money to
Tommy Thompson to go see this arena football,

966
01:10:56.760 --> 01:11:00.000
that they buy the tickets. I
think the fans should call Tommy Thompson

967
01:11:00.079 --> 01:11:08.600
on his personal cell number of nine
seven zero eight eight zero two five two

968
01:11:08.720 --> 01:11:11.960
seven and just ask them, you
know, they buy their tickets. Why

969
01:11:12.039 --> 01:11:16.000
isn't this guy completing his obligation to
pay for these hotel rooms for his team

970
01:11:16.039 --> 01:11:20.439
members. This is just appalling,
especially these these are mom and pop hotels.

971
01:11:20.439 --> 01:11:25.000
They're not National James. They can't. I don't think they can take

972
01:11:25.000 --> 01:11:28.039
a loss like this. I want
to feature him on the sleeves Brigade.

973
01:11:28.039 --> 01:11:30.319
Do we have any pictures of this
guy anywhere? I'm trying to. I'm

974
01:11:30.319 --> 01:11:35.600
trying to look for him and I
can't find anything. Code you know what,

975
01:11:36.119 --> 01:11:42.439
I believe there is a picture of
him on the website. I looked

976
01:11:42.479 --> 01:11:45.159
on the website. I can't seem
to find it. Where would it be?

977
01:11:45.279 --> 01:11:49.479
Do you know? I believe it
was just in a team picture.

978
01:11:50.000 --> 01:11:55.279
I don't Okay. By the way, the website we're talking about is COO

979
01:11:55.840 --> 01:12:03.279
hyphen spartans dot com. Now,
did you give out that number that people

980
01:12:03.600 --> 01:12:08.399
here's what they should do. They
they shouldn't really be vulgar or anything,

981
01:12:08.399 --> 01:12:12.560
but they should say, mister Thompson, we heard about this dilemma, and

982
01:12:12.600 --> 01:12:16.600
we think it sucks that you're not
paying your bills and you're stiffing local hotels.

983
01:12:16.880 --> 01:12:25.760
What's his number? It's one nine
seven zero eight zero zero two five

984
01:12:25.920 --> 01:12:30.000
two four. That is his personal
phone, so they can text it too.

985
01:12:30.560 --> 01:12:34.079
It's nine seven zero eight hundred and
twenty five two four. Let me

986
01:12:34.119 --> 01:12:40.079
explain something. I don't want people
to harass him. I truly want people

987
01:12:40.119 --> 01:12:45.880
to give him feedback that it's not
cool and this really reflects badly on the

988
01:12:45.960 --> 01:12:49.760
team. And then you talk about
as a consumer, what you're gonna do

989
01:12:49.840 --> 01:12:54.359
about this. Cody's trying to get
his money. First, hotel, Cody,

990
01:12:54.399 --> 01:12:57.159
you're a good guy, working your
ass off for this. Now I'm

991
01:12:57.199 --> 01:13:01.079
trying to find man. I can't
do you know about us page, by

992
01:13:01.079 --> 01:13:08.239
the way, the about us page
on this CEO hyphenspartans dot com, they're

993
01:13:08.279 --> 01:13:12.159
all blacked out. It's like we're
looking at a bunch of criminals. I

994
01:13:12.920 --> 01:13:15.960
mean, what the hell, they're
all blacked out. I don't see a

995
01:13:15.960 --> 01:13:18.840
picture. If you if you can
find one, would you please direct me

996
01:13:18.920 --> 01:13:23.880
to it because I'd like to put
him on the sleeves brigade and have his

997
01:13:24.000 --> 01:13:30.600
picture out there for everyone to see. Yes, also, Tom, if

998
01:13:30.640 --> 01:13:36.239
I might. It's not like all
the money that Tony brags about getting from

999
01:13:36.439 --> 01:13:41.079
these games. He brags about getting
one hundred thousand dollars per home game,

1000
01:13:41.800 --> 01:13:45.800
but it's not like this money is
going to pay his players either, because

1001
01:13:45.000 --> 01:13:51.159
they're only averaging about twelve thousand dollars
a season per player. Oh no,

1002
01:13:51.279 --> 01:13:57.359
yeah, you're not gonna get rich
as a arena football player dollars. No,

1003
01:13:57.680 --> 01:14:00.720
not at all. So I don't
know where he's all this money if

1004
01:14:00.720 --> 01:14:04.680
he's really getting this hundred thousand dollars
per home game. Have you met Tony?

1005
01:14:06.279 --> 01:14:10.640
Yes, I've spoken to him many
times, and he's actually a very

1006
01:14:10.680 --> 01:14:16.119
personable man, very team cut.
You would never guess that he would treat

1007
01:14:16.279 --> 01:14:21.159
anyone the way he has by talking
to him. He's well, very nice.

1008
01:14:23.079 --> 01:14:26.880
Even when Bo has talked to him, he admitted that he owes the

1009
01:14:26.960 --> 01:14:31.720
money, so he's not even denying
it, he's just refusing to talk to

1010
01:14:31.760 --> 01:14:39.760
anyone that he owes money to.
Well, I wonder what happened. I

1011
01:14:39.800 --> 01:14:44.039
mean, I'm wondering what happened is
what I'm thinking. He's bringing in the

1012
01:14:44.079 --> 01:14:46.279
money. He's bringing in plenty of
money from this arena football. Well,

1013
01:14:46.399 --> 01:14:48.960
yeah, we don't know what's going
on behind the scenes. Does he owe

1014
01:14:49.000 --> 01:14:56.279
you money, Cody, Yes,
he does. In our hotel, he

1015
01:14:56.319 --> 01:15:00.479
owes us only about twenty five hundred
dollars. But it's your hotel, the

1016
01:15:00.560 --> 01:15:05.119
Candlewood, right, the Candlewood Sweeches
the one he owes the majority. And

1017
01:15:05.159 --> 01:15:10.079
no, it's not my hotel.
I just worked there. Yeah, he's

1018
01:15:10.119 --> 01:15:15.000
he's just pissed off that this guy
is crapping on him. Well, and

1019
01:15:15.039 --> 01:15:23.640
it's also resulted in all of it
has resulted ultimately in someone being terminated from

1020
01:15:23.720 --> 01:15:30.600
the hotel in part because of this. Yeah, it all sucks, man,

1021
01:15:30.680 --> 01:15:34.720
it's not. It's not a good
situation for anyone. And I honestly

1022
01:15:34.840 --> 01:15:40.359
think that he had they I do
got to ask this, Why would someone

1023
01:15:40.640 --> 01:15:45.119
who works at the hotel get terminated
off of him not paying his bill?

1024
01:15:45.840 --> 01:15:50.840
There was lying in deceit that went
on, so it was it wasn't specifically

1025
01:15:50.920 --> 01:15:55.800
because of this. This just revealed
the deceit. Now I wonder if Zach

1026
01:15:55.880 --> 01:16:01.319
Thompson, the general manager. I
wonder if he's a son. He seems

1027
01:16:01.479 --> 01:16:06.760
he looks like a nice young man, but he's the general manager. I

1028
01:16:06.800 --> 01:16:13.439
would almost have to say he's got
to be related to him. I tried

1029
01:16:13.439 --> 01:16:17.359
to reach out to him to Tom. I just think we should get some

1030
01:16:17.399 --> 01:16:23.439
pictures and put him on this Lees
brigade. Well, yes we should,

1031
01:16:23.439 --> 01:16:28.680
actually we actually should. But what
we should do is try to get a

1032
01:16:28.680 --> 01:16:30.840
hold of a picture. You guys
work on that and get it back to

1033
01:16:30.880 --> 01:16:34.079
me. We're going to put him
on Sleeve's brigade and then tell people all

1034
01:16:34.119 --> 01:16:39.479
about it. That just it just
you know, really sucks that people do

1035
01:16:39.640 --> 01:16:43.520
this. I mean even if he
told us, look, I'm having financial

1036
01:16:43.560 --> 01:16:46.800
difficulty. We may have to file
bankruptcy or something. But just to ghost

1037
01:16:46.880 --> 01:16:51.800
us when he has hurt these small
businesses, it really sucks. Three zero

1038
01:16:51.840 --> 01:16:57.239
three seven one three eight two five
five. Now, JR. I know

1039
01:16:57.279 --> 01:17:00.880
you've been trying to get through for
the last six days on and off.

1040
01:17:00.000 --> 01:17:05.239
Please hang on and oh no,
did he hang up again? Every time

1041
01:17:05.279 --> 01:17:10.479
I'm gonna go to him, he
hangs up. Y JR. I can't

1042
01:17:10.520 --> 01:17:13.439
help, bro. I mean,
other people called in before you if you

1043
01:17:13.560 --> 01:17:15.720
call in now, I will take
you right after the break, I promise,

1044
01:17:21.880 --> 01:17:26.920
go with a sure thing Denver's Best
roofer Excel Roofing dot com. You

1045
01:17:26.960 --> 01:17:33.000
don't pay a cent until you're content. Time for an insurance check up free

1046
01:17:33.079 --> 01:17:39.720
no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance

1047
01:17:39.720 --> 01:17:42.840
companies find out now three oh three, seven to seven to one help.

1048
01:17:43.000 --> 01:17:45.800
You'll think you're his only customer when
you choose Frank durand the real estate Man

1049
01:17:45.840 --> 01:17:50.359
dot com to list your home with
Remax Alliance three oh three nine two zero

1050
01:17:50.439 --> 01:18:09.000
sixteen twenty two. Hi Tom Marchino, your troubleshooter three all three seven to

1051
01:18:09.000 --> 01:18:13.399
one three talk three all three seven
one three eight two five five. I

1052
01:18:13.439 --> 01:18:17.520
have a Mark Schumansku with me Genesis
Total Exteriors. Were of course going to

1053
01:18:17.600 --> 01:18:20.640
take your calls, any and all
calls if you have them on what you

1054
01:18:20.680 --> 01:18:25.319
have them. And we're talking about
home improvements in general. So Mark,

1055
01:18:26.640 --> 01:18:31.319
what I want to know is far
as far as uh interior stuff, when

1056
01:18:31.319 --> 01:18:35.079
do you do most of that?
Usually in the winter time. I mean

1057
01:18:36.239 --> 01:18:40.279
right now, we got a couple
of basements going in a couple of bathrooms.

1058
01:18:40.279 --> 01:18:43.640
So mainly when the weather turns where
Yeah, because keep my crew is

1059
01:18:43.680 --> 01:18:46.119
busy. Yeah, and that's that's
the main reason to do that. I

1060
01:18:46.119 --> 01:18:49.520
mean, you can shindle your round
with good weather, and you can't paint

1061
01:18:49.520 --> 01:18:54.760
your around with good weather. Outside
stucco, we can heat the space.

1062
01:18:54.920 --> 01:18:57.199
We can do that year around and
again if it guess real cold, Jesus

1063
01:18:57.279 --> 01:19:01.359
don't work those days. Okay.
So as far as as far as the

1064
01:19:01.399 --> 01:19:08.439
exterior stuff goes, siding, windows, roofing, do you do gutters as

1065
01:19:08.479 --> 01:19:12.880
well? Yeah? Okay, So
what is the biggest challenge you're having,

1066
01:19:12.960 --> 01:19:15.880
because we're talked to a lot of
people who are having material shortages. Do

1067
01:19:15.920 --> 01:19:19.279
you have any material shorts? I
mean, there was a huge shortage of

1068
01:19:19.560 --> 01:19:26.359
impact resistant shingles last year when these
storms hit. Okay, that problem has

1069
01:19:26.399 --> 01:19:30.680
been solved. In fact, Chris
the first caller today, his shingles were

1070
01:19:30.680 --> 01:19:34.880
supposed to be delivered and then our
supplier calls us two days before after they

1071
01:19:34.880 --> 01:19:39.079
were supposed to be delivered. We
don't have his shingles. I drove,

1072
01:19:39.159 --> 01:19:42.119
I drove, I rented a U
haul and drove down to Colors Springs and

1073
01:19:42.399 --> 01:19:46.560
picked up fifty squares of shingles to
roof his house. And now we got

1074
01:19:46.600 --> 01:19:50.800
some calls and I did some research
on f wave. You know, Okay,

1075
01:19:51.000 --> 01:19:56.960
it's a good product supposedly, but
in some cases they've had batches that

1076
01:19:57.079 --> 01:20:03.000
lift up and warp and aren't aren't
staying down because of a lack of adhesive

1077
01:20:03.079 --> 01:20:05.720
or something. Have you heard of
that? I have not heard of that

1078
01:20:05.760 --> 01:20:11.039
one yet. No, Okay.
One guy sent us a picture and I

1079
01:20:11.199 --> 01:20:14.680
was quite surprised. I mean it
looked like, you know, the old

1080
01:20:14.680 --> 01:20:18.359
shakes used to look like rippled up
and that's weird for f wave. And

1081
01:20:18.479 --> 01:20:25.600
all they have done under their warranty
is come out and reapply some silicon and

1082
01:20:25.640 --> 01:20:29.840
then they'd come up again. Then
they did some clips where they nailed them

1083
01:20:29.840 --> 01:20:34.359
in and then they came up.
And do you do F wave? No,

1084
01:20:34.399 --> 01:20:39.239
we don't, okay, but what
kind of hell resistant do you do?

1085
01:20:39.279 --> 01:20:42.199
Because is f wave one of the
more popular? Uh? No?

1086
01:20:42.239 --> 01:20:45.600
I mean well again, there's all
I mean, all shingle manufacturers have some

1087
01:20:45.880 --> 01:20:48.800
form. I mean earlier this year
in the winter, we were talking about

1088
01:20:48.840 --> 01:20:53.319
the below twenty degree or the twenty
degree shingle, right, yeah, and

1089
01:20:53.720 --> 01:20:57.199
yeah, talk about that what is
the benefit of that other than the installation,

1090
01:20:57.239 --> 01:20:59.520
Probably because you can do it in
the wintertime. But that's the only

1091
01:20:59.560 --> 01:21:01.760
benefit really, right, you know, it's it's a benefit to the roof

1092
01:21:01.800 --> 01:21:04.720
for more than the homeowners. And
it was a good shingle because it has

1093
01:21:05.039 --> 01:21:09.640
a B S which is a very
flexible material. This Atlas shingle that I'm

1094
01:21:09.640 --> 01:21:12.439
talking about, well, then that
could actually be good for the homeowner as

1095
01:21:12.479 --> 01:21:14.800
well. Yeah, and the Alash
shingle has it in too. I'm a

1096
01:21:14.800 --> 01:21:17.239
big Atlas fan. Again. You
hear the big names. You hear the

1097
01:21:17.239 --> 01:21:21.079
the eight R, GAF and Certainty, and you know, you hear all

1098
01:21:21.079 --> 01:21:28.359
those names, and everybody has an
impact impact resistance shing Is anyone doing concrete

1099
01:21:28.399 --> 01:21:30.640
anymore? Oh? Yeah, you
got light we concrete style? Sure it

1100
01:21:30.720 --> 01:21:35.079
is really popular. But I'll bet
you no one's doing shake right, shake

1101
01:21:35.159 --> 01:21:39.520
gone wood Shake's gone. But there
is a product called seed door. It's

1102
01:21:39.560 --> 01:21:43.439
actually made here. Seed door,
seed door, it's made here in Denver.

1103
01:21:43.720 --> 01:21:45.319
The factors Really, how's that spell
that one? The ed? You

1104
01:21:45.399 --> 01:21:50.399
are c ed? You are right? And what what is it? Would?

1105
01:21:50.680 --> 01:21:55.239
No, it's not. It's they
take an actual wood shake and they

1106
01:21:55.319 --> 01:21:58.479
use that to make their molds.
It's a bostle. It's a plastic shingle.

1107
01:21:58.800 --> 01:22:02.039
It's not like the other plastic shingles
in the past. This shingle actually

1108
01:22:02.119 --> 01:22:05.840
is really cool because if you take
a torch to it and it starts to

1109
01:22:05.880 --> 01:22:09.279
melt a little bit, but as
soon as you pull the torchway it self

1110
01:22:09.319 --> 01:22:13.399
extinguishes you do so won't it won't
catch on fire. That's good. Like

1111
01:22:13.479 --> 01:22:15.520
Da Vinci, Da Vinci, you
get that product started on fire, the

1112
01:22:15.600 --> 01:22:19.439
thing is going to go that plastiction
now seed door, it's nothing. Would

1113
01:22:19.479 --> 01:22:23.600
It's just a molded product. Molded
product. It looks like ceedar that they

1114
01:22:23.640 --> 01:22:28.279
have three colors a brown. Is
it resistant to it? It's probably the

1115
01:22:28.319 --> 01:22:30.600
best product you can put on your
roof. Oh really yeah, I mean

1116
01:22:30.600 --> 01:22:34.039
it's it's the most expensive product you
can put on your roof too. So

1117
01:22:34.119 --> 01:22:36.159
but no, I mean, hail's
going to stick up to it. I

1118
01:22:36.239 --> 01:22:40.840
mean, there's nothing that's going to
break this shingle down. Oh really yeah?

1119
01:22:40.880 --> 01:22:43.199
And it has it would shake shingle. Look you gotta like that.

1120
01:22:43.279 --> 01:22:48.640
Look like we're battling with the Home
Homeowner Association. Greenwood Village. Customer really

1121
01:22:48.640 --> 01:22:51.479
wants it, and they just they
won't approve it because they don't like the

1122
01:22:51.560 --> 01:22:55.760
look. Well the house is all
there had shake shingles and begin and they're

1123
01:22:55.800 --> 01:22:58.439
just like, well this product even
though it's been around for like ten twelve

1124
01:22:58.520 --> 01:23:01.800
years, are they thinking it's a
wood product? So there's they're just you

1125
01:23:01.800 --> 01:23:05.039
know, yeah, you know how
hias can be. We're just we're not

1126
01:23:05.039 --> 01:23:10.479
sure. Now certain deed Certaintyed has
one too. They actually what are they

1127
01:23:10.760 --> 01:23:13.680
they call something? What is this? Is it in a it's not.

1128
01:23:14.039 --> 01:23:17.479
It's certaintyed cedar impressions. Yeah,
and so everyone, I'll bet you so

1129
01:23:17.640 --> 01:23:21.159
a lot of people are trying to
maybe do this, and then of course

1130
01:23:21.159 --> 01:23:27.039
you have the actual cedar or cedar
I get it a plan. It's cool

1131
01:23:27.039 --> 01:23:30.960
because it's made here in Denver.
It really is. And this is the

1132
01:23:30.960 --> 01:23:32.920
first I've ever heard of it.
Yeah, it's a beautiful roof. Yeah,

1133
01:23:32.920 --> 01:23:36.039
it's right on, right on I
seventy one of those big warehouses.

1134
01:23:38.199 --> 01:23:41.560
Yeah, it's a it's a cool
problem. And how much a square more

1135
01:23:41.600 --> 01:23:46.199
than a regular roof, let's say
three times three times? Yeah? Yeah,

1136
01:23:46.359 --> 01:23:49.960
yeah, so insurance will never pay
for that, but you so you'd

1137
01:23:49.960 --> 01:23:53.279
have to upfer if you again,
if you had a clay tile roof,

1138
01:23:53.319 --> 01:23:56.199
a lightweight concrete tile roof, or
if you had a steel roof, like

1139
01:23:56.199 --> 01:23:59.039
a decro roof. Yeah, you're
close to paying for this. You are

1140
01:23:59.039 --> 01:24:02.680
going to pull still money pocket.
So is it a third more than maybe,

1141
01:24:02.760 --> 01:24:06.000
let's say a good uh just a
regular shingle, you don't know,

1142
01:24:06.119 --> 01:24:11.119
I mean a third more than lightweight
tile like late. I mean you're you're

1143
01:24:11.239 --> 01:24:15.399
you're looking around fifteen hundred to square
and you know, a regular roofs five

1144
01:24:15.479 --> 01:24:18.880
hundred to seven hundred depending, okay, and then the concrete is somewhere in

1145
01:24:18.960 --> 01:24:24.319
between like T twelve. Yeah,
okay, so you have good better best?

1146
01:24:24.479 --> 01:24:26.640
Yeah? Yeah, I mean yeah, I mean I see door,

1147
01:24:27.279 --> 01:24:31.159
and what would a hail and a
hail resistant does asphalt product? Where's that

1148
01:24:31.279 --> 01:24:34.600
in the price? You're in a
six seven hundred, So about five to

1149
01:24:34.680 --> 01:24:40.600
six for regular, six to seven
for impact resistant, about twelve hundred for

1150
01:24:41.039 --> 01:24:46.479
uh, the the lightweight tile,
and then about fifteen to two or fifteen

1151
01:24:46.479 --> 01:24:49.800
to eighteen first sed door. Yeah, guys, there's been your pitches and

1152
01:24:49.840 --> 01:24:53.840
all like that. And if you're
in a second story, third story house,

1153
01:24:53.880 --> 01:24:57.359
all those things affect the price of
your roof. Okay, we got

1154
01:24:57.359 --> 01:25:00.119
more coming up. Three oh three
seven to one to three talks seven one

1155
01:25:00.159 --> 01:25:03.439
three eight two five five. Don't
forget waterpros dot net any water conditioning,

1156
01:25:03.760 --> 01:25:09.199
water filtration, water purification. They
do better, and they do it quicker,

1157
01:25:09.239 --> 01:25:19.039
better and less money. Better products. Waterpros dot net. Go with

1158
01:25:19.119 --> 01:25:24.319
a sure thing Denver's best roofer Excel
Roofing dot com. You don't pay a

1159
01:25:24.399 --> 01:25:30.600
cent until you're content. Time for
an insurance check up free, no obligation

1160
01:25:30.720 --> 01:25:36.359
comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find

1161
01:25:36.359 --> 01:25:40.319
out now three O three seven to
seven to one. Help. You'll think

1162
01:25:40.359 --> 01:25:44.399
you're his only customer when you choose
Frank durand the real estate Man dot com

1163
01:25:44.399 --> 01:25:47.720
to list your home with Remax Alliance. Three oh three nine two zero sixteen

1164
01:25:47.760 --> 01:25:58.039
twenty two. Hi Tom Martino,
you're a troubleshooter. Three O three seven

1165
01:25:58.079 --> 01:26:01.560
one three talk seven one three eight
two five five. Mike, you have

1166
01:26:01.600 --> 01:26:08.079
a comment on is am I reading
this right? Onda? What's happening?

1167
01:26:10.880 --> 01:26:14.560
Yeah? Tom, Yeah, Tom. I just came back from Mexico this

1168
01:26:14.680 --> 01:26:18.520
weekend and on Saturday, and customs
their computers were down, so we were

1169
01:26:18.560 --> 01:26:26.319
stuck in line for over two hours. Hundreds of thousands of people missed their

1170
01:26:26.359 --> 01:26:30.359
connecting flights. Oh no, I
have what this is? I have a

1171
01:26:30.600 --> 01:26:33.520
Yeah, I have a passport with
my photo on it. I can understand

1172
01:26:33.520 --> 01:26:39.000
them wanting to hold back maybe foreigners
with their passports, but I should have

1173
01:26:39.199 --> 01:26:44.800
every right of a citizen to provide
that passport with my photo and pass through

1174
01:26:44.840 --> 01:26:47.520
there in a timely fact. You're
talking about the port of entry they call

1175
01:26:47.560 --> 01:26:51.840
it, right, Yeah, when
you're coming back into the DIA, Yes,

1176
01:26:53.000 --> 01:26:57.079
right, when you come from Mexico
or a foreign country, that one

1177
01:26:57.159 --> 01:26:59.960
desk where they look at your stuff
and then move you on. Right,

1178
01:27:00.119 --> 01:27:03.960
get yes? Correct? And also
about these tests, do you notice they

1179
01:27:03.960 --> 01:27:08.600
don't have any Uh, they don't
have any what do you call those chords

1180
01:27:08.600 --> 01:27:11.960
they put up in theaters or stuff
where concert venues. They don't have any

1181
01:27:12.079 --> 01:27:16.079
organization at all. Have you ever
noticed that? Oh? Tom, I

1182
01:27:16.119 --> 01:27:20.039
did. I just I'm telling you, But they what I'm trying to point

1183
01:27:20.079 --> 01:27:24.960
out is they don't need a computer
system to track me, because if that's

1184
01:27:24.960 --> 01:27:28.239
what they're doing, they kept us
behind because they are tracking them. No,

1185
01:27:28.319 --> 01:27:30.760
but they have to scan it.
Don't they have to scan it?

1186
01:27:31.159 --> 01:27:34.199
Why? Why to track me?
Why do they need to scan it?

1187
01:27:34.279 --> 01:27:38.239
You know, I don't know the
answer to that. Actually I don't know.

1188
01:27:39.000 --> 01:27:42.680
Well we you know, if there
was a major power power outage for

1189
01:27:42.920 --> 01:27:45.520
ten fifteen hours, what do they
do in that situation? Why do I

1190
01:27:45.560 --> 01:27:49.479
have to wait two hours? When
when I shouldn't have to with a passport,

1191
01:27:49.560 --> 01:27:53.920
there's my photo, I'm an American, Send me on my way.

1192
01:27:54.319 --> 01:27:56.760
I just don't think it's right.
No, I see what you're saying.

1193
01:27:56.760 --> 01:28:00.199
What you Here's what I think they're
doing, Mike. And I'm not making

1194
01:28:00.319 --> 01:28:05.800
excuses, but here's I think passports
are flagged for example people they shouldn't be

1195
01:28:05.880 --> 01:28:10.640
using them, or people who are
flagged, and they want to make sure

1196
01:28:10.680 --> 01:28:15.159
there's no red flags. And why
is it our damn border is open?

1197
01:28:15.319 --> 01:28:24.239
Hello? Well, see, there's
so much, there's so much dichotomy and

1198
01:28:24.319 --> 01:28:28.720
government. I mean, obviously you're
right. I mean people can walk over

1199
01:28:28.920 --> 01:28:32.199
do anything, and yet you know, if the people are doing it legitimately

1200
01:28:32.239 --> 01:28:35.600
are hassled. I don't, Mike, I don't have an answer. I

1201
01:28:35.680 --> 01:28:40.159
wish I had an answer to that, then I'd be king hundreds of people

1202
01:28:40.239 --> 01:28:45.039
miss their flights, hundreds of people
miss their friends' family bake agent, all

1203
01:28:45.079 --> 01:28:47.439
because of a computer down. I
mean, that's just not right. I

1204
01:28:47.439 --> 01:28:50.520
mean, you shouldn't have to read
book, you shouldn't have to book hotels,

1205
01:28:50.800 --> 01:28:54.640
you shouldn't have to be inconvenience.
If you're an American citizen, you

1206
01:28:54.720 --> 01:28:59.680
have that passport proving who you are. Period. I now, and I

1207
01:28:59.720 --> 01:29:02.479
have a passport. I can understand
being a foreigner not being able to pass

1208
01:29:02.560 --> 01:29:06.199
through there, but I should be
able to pass through there in a timely

1209
01:29:06.399 --> 01:29:13.479
bagine. I agree. I agree
with you. But again they're looking for

1210
01:29:13.680 --> 01:29:15.760
red flags, and you're saying,
why the hell are they? They're letting

1211
01:29:15.800 --> 01:29:20.399
people walk in listen. That's that's
a discussion for a whole different show.

1212
01:29:20.880 --> 01:29:25.920
Three oh three seven one three talk
seven one three eight two five five.

1213
01:29:26.079 --> 01:29:32.199
Okay, So why don't we talk
about other things on your mind? If

1214
01:29:32.199 --> 01:29:36.600
you have a problem, question or
complaint, we'd love to try to help

1215
01:29:36.680 --> 01:29:42.479
you. Now, I have a
trivia question. I'm gonna I'm gonna play

1216
01:29:42.520 --> 01:29:45.119
it with Mark first, Mark Semansky. Mark had to go on a zoom

1217
01:29:45.119 --> 01:29:49.960
call or other Mark, and so
Mark Shamansky, what do you think without

1218
01:29:50.000 --> 01:29:56.479
looking, is the most popular store
card in the country. I mean like

1219
01:29:56.520 --> 01:29:59.880
a credit card. Yeah, now, store credit card, not you,

1220
01:30:00.199 --> 01:30:02.960
I'm going to trust you not to
look a store credit card and not not

1221
01:30:03.199 --> 01:30:06.039
Visa, none of that. I'm
talking about a store credit card, like

1222
01:30:06.039 --> 01:30:09.960
like a target or a cult.
What do you think the most popular in

1223
01:30:09.960 --> 01:30:14.640
the country. I couldn't believe it. They kick ass well. I know

1224
01:30:14.720 --> 01:30:19.960
mine's home Depot. Okay. Home
Depot is a favorite in in the Northeast

1225
01:30:20.039 --> 01:30:25.800
for sure right now, might be
even because of the number of people,

1226
01:30:25.920 --> 01:30:30.920
might be very concentrated, but it's
the entire New England area except for the

1227
01:30:30.960 --> 01:30:32.840
state of New York, but New
York City and all around New Jersey,

1228
01:30:33.079 --> 01:30:38.359
all around there. Home Depot's very
popular. Home Depot's very popular in Maine

1229
01:30:38.359 --> 01:30:43.279
as well. Home Depot is very
popular in Wyoming, in Idaho and in

1230
01:30:43.760 --> 01:30:48.680
Nova. Let's see, what's that
state over there, Arizona. But I

1231
01:30:48.720 --> 01:30:56.600
will tell you that the most popular
card in the US is best Buy.

1232
01:30:57.199 --> 01:31:02.880
Oh, I would I find that
shocking because I best. I mean it

1233
01:31:03.000 --> 01:31:10.479
is impressive. I mean like,
I mean impressive all throughout the West and

1234
01:31:10.520 --> 01:31:16.319
the Midwest and the Southwest. It
is kicking ass now lows seems out by

1235
01:31:16.359 --> 01:31:21.960
the way home depot rules in Florida, home depot rules in Georgia and in

1236
01:31:23.359 --> 01:31:28.560
Alaska. Isn't that weird? But
when it comes to and there's only one

1237
01:31:28.640 --> 01:31:31.600
state where the Costco card, I
was gonna say Costco. No, No,

1238
01:31:31.680 --> 01:31:34.479
only one state where the Costco card
rules. Where do you think that

1239
01:31:34.600 --> 01:31:39.199
is? That's stay up there?
What is that is? That? Is

1240
01:31:39.239 --> 01:31:42.680
that Montana? That's Montan? No, No, that's not Montana. Montana?

1241
01:31:42.760 --> 01:31:45.760
Is there? Montana's home depot which
is north of Montana? Come on,

1242
01:31:45.960 --> 01:31:48.560
north of Montana? I mean north
of Wyoming is Montana? This is

1243
01:31:48.600 --> 01:31:51.239
Wyoming? Oh that is I'm sorry, that's Montia. You're right, I'm

1244
01:31:51.279 --> 01:31:54.960
sorry, that's Montana. It borders, that's right. I was looking at

1245
01:31:54.960 --> 01:31:59.000
the wrong. Okay, So you
got Colorado, mont That's that's Wyoming,

1246
01:31:59.079 --> 01:32:01.119
and that's Montana, and then Idaho's
over to the left. Right, So

1247
01:32:01.640 --> 01:32:06.359
why is it that Costco? Why
I'm curious about Costco in Montana only is

1248
01:32:06.439 --> 01:32:10.520
number one? That's wild? I
mean, I know, I mean worthy

1249
01:32:10.520 --> 01:32:14.000
based on I'm not even sure.
This is a survey done of actual usage

1250
01:32:14.039 --> 01:32:17.359
of these cards over the last twelve
months again, I'm surprised. I'm me

1251
01:32:17.359 --> 01:32:20.640
and Google provided this information because you
know best buy me. I think so

1252
01:32:20.680 --> 01:32:25.760
many people buy things on online and
all different. First of all, I

1253
01:32:25.880 --> 01:32:29.560
thought that best Buy in general as
a store was going down. Now.

1254
01:32:29.600 --> 01:32:31.640
I don't mean going down like out
of business, but kind of like losing

1255
01:32:31.720 --> 01:32:40.680
favor. Now Amazon, I would
like to know Amazon's market share in general.

1256
01:32:40.680 --> 01:32:43.800
In fact, I will find out
when it comes to shopping. I

1257
01:32:43.920 --> 01:32:46.000
have to be because Amazon is everyone. I mean, you can get everything

1258
01:32:46.039 --> 01:32:50.199
everywhere through Amazon, and that was
his original vision. Anyway, we got

1259
01:32:50.239 --> 01:32:55.039
more coming up, and JR.
Stop bitching on YouTube and just call back.

1260
01:32:55.359 --> 01:32:58.199
JR says Tom. I'm on the
road. I can't hold. I

1261
01:32:58.239 --> 01:33:00.840
can't hold. I promise you,
JR. No matter who I'm on the

1262
01:33:00.840 --> 01:33:03.520
phone with, even if it's the
President, I will take you if you

1263
01:33:03.600 --> 01:33:08.600
call in. Okay, so call
in about your problem. He wants to

1264
01:33:08.600 --> 01:33:13.199
talk about a scam. Three oh
three seven one three talk seven one three

1265
01:33:13.399 --> 01:33:21.239
eight two five five more coming right
up. Go with a sure thing Denver's

1266
01:33:21.279 --> 01:33:28.159
best roofer Excel roofing dot com.
You don't pay a cent until you're contenth

1267
01:33:30.000 --> 01:33:33.159
time for an insurance check up free
no obligation. In comparison, call Compass

1268
01:33:33.199 --> 01:33:38.840
insurance paying too much your coverage at
dozens of insurance companies find out now three

1269
01:33:38.920 --> 01:33:42.760
oh three seven seven to one help. You'll think you're his only customer when

1270
01:33:42.760 --> 01:33:45.479
you choose Frank durand the real estate
Man dot com to list your home with

1271
01:33:45.600 --> 01:34:01.680
Remax Alliance three oh three nine two
zero sixteen twenty two. Hi Tom Martino,

1272
01:34:01.760 --> 01:34:05.479
your troubleshooter three all three seven one
three talks seven one three eight two

1273
01:34:05.640 --> 01:34:10.880
five five. Yes. So are
you surprised at the credit cards? A

1274
01:34:10.880 --> 01:34:13.640
lot of people. One guy texted
me and said he would have thought,

1275
01:34:13.760 --> 01:34:16.640
you know what happened to like the
targets and stuff like that. But they're

1276
01:34:16.680 --> 01:34:23.479
they're small potatoes compared to let's face
it, these these stores that reflect the

1277
01:34:23.560 --> 01:34:27.039
biggest credit cards are the biggest stores, the home depots, the best buy,

1278
01:34:27.159 --> 01:34:30.840
the lows and of course Costco in
one's no, no Costco's in two

1279
01:34:30.960 --> 01:34:38.680
states. I forgot. They're in
Montana number one and Hawaii. I just

1280
01:34:38.880 --> 01:34:42.560
I just saw that Hawaii. Yeah, I can see Hawaii because I mean

1281
01:34:42.840 --> 01:34:45.680
when you travel, I mean,
why is there a Costco right near uh

1282
01:34:46.239 --> 01:34:53.239
on seventy near Beaver Creek. I
mean people come in from the vacation,

1283
01:34:53.399 --> 01:35:00.600
they're go right to Costco exactly.
Now, somebody said that they want to

1284
01:35:00.640 --> 01:35:05.640
call me on the table the Tabor
refund conversation. This is somebody making a

1285
01:35:05.640 --> 01:35:11.199
comment on YouTube. Every Colorado taxpayer
received their eight hundred refund if they filed

1286
01:35:11.479 --> 01:35:16.439
a twenty twenty three Colorado individual return. Well, oh, that's right,

1287
01:35:16.600 --> 01:35:21.359
if you filed. Wait a minute, are you sure? Are you sure,

1288
01:35:21.399 --> 01:35:27.560
Steve? Everyone, I know you're
listening. Everyone got it? I

1289
01:35:27.720 --> 01:35:31.479
don't remember O. Wait, he
says, the eight hundred dollars per taxpayer

1290
01:35:31.479 --> 01:35:36.319
appears as a line item credit.
Oh, he is saying, it comes

1291
01:35:36.399 --> 01:35:42.520
off your taxes as a credit.
So theoretically you did I get it,

1292
01:35:42.520 --> 01:35:45.600
bro, I get it. That
makes sense. He is saying, you

1293
01:35:45.600 --> 01:35:48.239
don't wait for a check. It's
a line item credit. Now. But

1294
01:35:48.399 --> 01:35:54.279
however, there is a procedure for
those who do not file. Are the

1295
01:35:54.319 --> 01:35:57.319
ones that pay no taxes, There
is a procedure for them as well.

1296
01:35:58.359 --> 01:36:02.520
Anyway, it says MAUI has a
Costco nearby. That is probably why it's

1297
01:36:02.520 --> 01:36:08.039
always packed, and why that card
is number one? Okay, three?

1298
01:36:08.119 --> 01:36:10.920
All three, seven to one to
three. Talk now some other consumer news

1299
01:36:10.920 --> 01:36:17.840
that I think is important, really
important, but I hesitate to talk about

1300
01:36:17.840 --> 01:36:23.119
it, but the most expected because
it pisses me off, although we're not

1301
01:36:23.159 --> 01:36:26.319
one of them. Where do you
think as far as car insurance goes the

1302
01:36:26.359 --> 01:36:30.000
most expensive states? You know,
people are bitching all over the country.

1303
01:36:30.119 --> 01:36:32.119
I got a call from a guy
from Jersey, and you all know if

1304
01:36:32.119 --> 01:36:35.319
you listen to the show Drew,
he calls in now and then, and

1305
01:36:36.640 --> 01:36:43.119
he was really upset about his car
insurance going up forty percent. It's going

1306
01:36:43.199 --> 01:36:46.039
up all over the country. Number
one. Now I'm wondering why Florida is

1307
01:36:46.119 --> 01:36:50.600
number one? Old people, you
really think so at the number one expense

1308
01:36:51.079 --> 01:36:57.079
Florida. Number two is New York
is now New York I can see because

1309
01:36:57.560 --> 01:37:02.039
how densely populated and all of that. A lot of the factors affecting them

1310
01:37:03.199 --> 01:37:09.359
is poor credit. Oh, New
York has one of the worst poor credits.

1311
01:37:09.399 --> 01:37:15.359
And also listen to this. Some
people in New York are paying eight

1312
01:37:15.960 --> 01:37:21.359
thousand dollars a year if they have
a teenager in the house. Oh yeah,

1313
01:37:21.800 --> 01:37:26.399
think about that. Now, if
you have a bad credit score,

1314
01:37:26.399 --> 01:37:30.920
you're payin eight grand without a teenager. Your pain eight grand. Now,

1315
01:37:30.159 --> 01:37:35.680
why would Louisiana be third on this
list? Why would Louisiana be third?

1316
01:37:36.359 --> 01:37:43.199
I would okay, now listen to
this. In Louisiana seven thousand, eight

1317
01:37:43.399 --> 01:37:45.760
hundred dollars with a teenage driver in
the house. And by the way,

1318
01:37:45.760 --> 01:37:49.680
when we say teenage driver, it
means a teenager who has a driver's license.

1319
01:37:50.199 --> 01:37:55.439
You can exclude them, but you
have to specifically, and some states

1320
01:37:55.479 --> 01:38:00.000
don't allow you to exclude. Nevada
is number four again, seventy eight hundred

1321
01:38:00.079 --> 01:38:04.079
bucks with a teenage driver, just
a regular, just regular insurance is five

1322
01:38:04.199 --> 01:38:14.119
grand, five grand for one car, one car. Michigan is next number

1323
01:38:14.119 --> 01:38:17.720
five. I'm wondering where Colorado comes. Where do you think number six?

1324
01:38:17.960 --> 01:38:23.119
Oh wow? In the top ten. Here's what they're saying in Colorado with

1325
01:38:23.159 --> 01:38:27.000
a teenage driver. Now this we're
saying, teenage driver that hasn't been in

1326
01:38:27.039 --> 01:38:32.399
an accident five seven hundred dollars a
year. That's why I always tell you,

1327
01:38:32.439 --> 01:38:35.680
man, go to Compass for that
insurance check up. They'll find you

1328
01:38:35.720 --> 01:38:39.760
the best rates. You can call
them at three h three nine nine six,

1329
01:38:39.840 --> 01:38:42.239
nine thousand. We have more coming
up on the Troubleshooter Show. Get

1330
01:38:42.239 --> 01:38:46.159
your calls in with any problem,
question or complaint three ZHO three seven one

1331
01:38:46.279 --> 01:38:51.079
three talk will take all of your
calls and have more enlightening discussions coming up.

1332
01:38:51.960 --> 01:38:57.239
Go with a sure thing Denver's Best
roofer Excelroofing dot com. You don't

1333
01:38:57.239 --> 01:39:03.079
pay a cent until you're content.
Leave time for an insurance check up free

1334
01:39:03.159 --> 01:39:09.800
no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance

1335
01:39:09.800 --> 01:39:13.319
companies. Find out now three all
three seven seven to one help. You'll

1336
01:39:13.319 --> 01:39:16.159
think you're his only customer when you
choose Frank durand the real estate Man dot

1337
01:39:16.199 --> 01:39:20.920
com to list your home with Remax
Alliance three all three nine two zero sixteen

1338
01:39:20.960 --> 01:39:36.520
twenty two RiPP you need advice who
you don't have? Come run Incousta as

1339
01:39:36.600 --> 01:39:45.560
a cam shooter's gonna help. Come
man, this is the Troubleshooter Show.

1340
01:39:45.640 --> 01:39:51.359
Now Tom Martino, Hey Tom Martino, here with Marchimanski from Genesis Total Exteriors

1341
01:39:51.520 --> 01:39:57.840
dot com. He's here to help
us with any information on the outside of

1342
01:39:57.840 --> 01:40:00.520
the house roofing as well new products. Come on the four and we'll talk

1343
01:40:00.560 --> 01:40:03.039
to him. We're also talking to
you like John wants to talk about time

1344
01:40:03.079 --> 01:40:06.199
shares. John, Oh, no, Jr. Sorry Sorry sorry sorry Jr's

1345
01:40:06.239 --> 01:40:11.039
first, Jars. First, Jar's
been bitching on YouTube. You can't get

1346
01:40:11.039 --> 01:40:14.560
through, So let's talk to Jar
first. Then John, I'm going to

1347
01:40:14.600 --> 01:40:17.439
go right to you, Jarr.
What's happening, Tom souh? A scam

1348
01:40:17.479 --> 01:40:21.920
that's going on with rooping, and
then a question for Genesis. Okay,

1349
01:40:23.359 --> 01:40:26.800
okay, So the scam is these
roopers will go around troll the neighborhoods.

1350
01:40:27.279 --> 01:40:30.359
They'll get the okay to go up
on a roof, and what they'll do

1351
01:40:30.479 --> 01:40:38.520
is they'll start ripping up shingles,
ripping up the underlayment and planting mealworms underneath

1352
01:40:38.520 --> 01:40:43.640
the oudnder layment and then telling the
customer the person that they're termines. Now,

1353
01:40:43.640 --> 01:40:46.319
wait a minute, how do you
know this? Well, I've seen

1354
01:40:46.319 --> 01:40:50.399
it on a on a channel fourse. It is the Channel four news news

1355
01:40:50.439 --> 01:40:55.319
story. Cool, Wait a minute, did Channel four catch people doing it?

1356
01:40:56.399 --> 01:40:59.319
They actually talked to the two customers
that actually got robbed over it.

1357
01:41:00.279 --> 01:41:02.640
No fooling. Now, good for
them who did the story on Channel four.

1358
01:41:03.640 --> 01:41:08.279
I couldn't tell you. I ran
that's a good story. So they

1359
01:41:08.359 --> 01:41:13.000
actually talked to people who had the
same thing happen, and did they track

1360
01:41:13.039 --> 01:41:16.960
it to one of these worms?
Yeah, well it's a millworm. A

1361
01:41:17.000 --> 01:41:20.880
millworm is not a termite. There
was no I understand that you were fishing,

1362
01:41:21.760 --> 01:41:25.840
so they that was that was the
plant. That was the scam.

1363
01:41:26.800 --> 01:41:31.960
The company's called Uptown Remodeling LLC.
So if you looked up the the story

1364
01:41:32.000 --> 01:41:36.119
about the termites and Uptown Remodeling LLC, you'll read the story. But the

1365
01:41:36.239 --> 01:41:41.880
question I have for Genesis because that's
a great scam. But what they're doing

1366
01:41:41.920 --> 01:41:48.520
is, like I said, they're
tearing up go ahead, are you there

1367
01:41:48.560 --> 01:41:53.199
there? Yeah? Sorry, they're
tearing up the roofs. Before they even

1368
01:41:53.279 --> 01:41:56.279
have a chance to say yes or
no to a job, they're tearing up

1369
01:41:56.279 --> 01:42:00.000
the roofs and planting these millworms.
Well wait a minute, wait a minut.

1370
01:42:00.239 --> 01:42:02.039
They don't get to tear it wait
hold on, yeah, that doesn't

1371
01:42:02.039 --> 01:42:04.680
sound right. Wait wait wait,
they don't get to tear up the roof

1372
01:42:04.760 --> 01:42:10.199
until they have a signed contract.
The story I read, it's about Uptown

1373
01:42:10.439 --> 01:42:17.199
Remodeling's l Elsie. Uptown Remodeling LLC. Okay, but no one gets okay,

1374
01:42:17.359 --> 01:42:20.560
all right, So It just doesn't
make sense to me that you don't

1375
01:42:20.560 --> 01:42:25.600
get to tear up a roof and
then tell someone they have termite. They

1376
01:42:25.720 --> 01:42:30.560
must have had some kind of contract
with them first. Well, if somebody

1377
01:42:30.560 --> 01:42:33.439
could find the story or find it
on channel I'm looking for the story,

1378
01:42:33.439 --> 01:42:36.199
man, I really am. I
mean, I guess he's saying that they

1379
01:42:36.199 --> 01:42:41.079
went up to do an inspection and
then somebody's snaking up there and lifting up

1380
01:42:41.119 --> 01:42:45.319
some shingles and you'd have to cut
through the underlayment underneath the shingles and throw

1381
01:42:45.359 --> 01:42:48.079
some of these meal worms in there. I mean, And I guess if

1382
01:42:48.079 --> 01:42:51.399
you have a roof, that's hard
to see people on the ground that somebody's

1383
01:42:51.439 --> 01:42:55.119
not. But what I'm saying is
they don't get to be on there,

1384
01:42:55.359 --> 01:42:59.600
and well they're thinking of the story
that I read, they actually are damaging

1385
01:42:59.680 --> 01:43:02.520
the roof, they're you know,
I guess if they're they're door knocking and

1386
01:43:02.560 --> 01:43:05.479
then the person. Yeah, but
they have to get permission to go up

1387
01:43:05.479 --> 01:43:09.760
there first. Yeah, how long
ago was this story on Channel four?

1388
01:43:10.399 --> 01:43:13.680
This was the story. The story
on Channel four was on the sixth of

1389
01:43:14.239 --> 01:43:16.399
this month. Oh okay, so
you actually have the date. That's good.

1390
01:43:17.119 --> 01:43:23.319
Anyway, Anyway, the question for
Genesis is termites. Do they start

1391
01:43:23.359 --> 01:43:28.399
from the ground up or would they
be found in the roofs. Termites live

1392
01:43:28.439 --> 01:43:31.199
in the ground, and they do. They do come from the ground up,

1393
01:43:31.239 --> 01:43:35.800
and we do have termise in Colorado, but it's very rare, and

1394
01:43:36.279 --> 01:43:41.199
so finding them in the roof would
kind of be Typically they're going to take

1395
01:43:41.239 --> 01:43:43.960
out all your lower walls out first, you know, all your studs,

1396
01:43:44.359 --> 01:43:47.319
you know between the you know,
the ground and met there. I'm sure

1397
01:43:47.359 --> 01:43:51.640
there's some listeners on here that probably
added dealings with these guys, But find

1398
01:43:51.680 --> 01:43:56.560
the story. That's a great You
know that their website sucks nowadays because they're

1399
01:43:56.600 --> 01:43:59.840
on with all the other CBS and
then you go to Colorado. It is

1400
01:44:00.119 --> 01:44:02.000
so hard to search their site.
I swear to god. I mean,

1401
01:44:02.039 --> 01:44:06.159
it's just so I'm trying to find
it, but I can't find I put

1402
01:44:06.239 --> 01:44:11.920
in the name of that contractor and
can't find it. Uptown Remodeling LLC.

1403
01:44:12.119 --> 01:44:15.720
Tom, What is the best scam
that you've evert? What you mean,

1404
01:44:15.720 --> 01:44:20.560
on roofing, on anything? Oh
my god, there have been so many,

1405
01:44:20.760 --> 01:44:26.359
my gosh, I mean, you
catch me off base here, but

1406
01:44:26.439 --> 01:44:30.039
there have been so many creative scams. If you gave me a minute,

1407
01:44:30.159 --> 01:44:33.079
man, I could probably come up
with a dozen. But there are just

1408
01:44:33.279 --> 01:44:39.560
so many of them. You know. One we just came up with the

1409
01:44:39.640 --> 01:44:43.119
other day. Okay, And this
is something every car dealer. It's not

1410
01:44:43.159 --> 01:44:45.880
a scam, but it's like little
things that come up every day. Like

1411
01:44:46.600 --> 01:44:56.479
there is the dealers always set always
sell gap insurance. And you don't know

1412
01:44:56.640 --> 01:45:04.479
how many people buy gap insurance not
realizing that it won't cover them. They

1413
01:45:04.640 --> 01:45:10.680
think because they have a big loan
and their car went down in value,

1414
01:45:10.840 --> 01:45:15.319
gap insurance is supposed to cover them, and it's not. It's not made

1415
01:45:15.399 --> 01:45:20.319
for stupid insurance, meaning I we've
had We had a case the other day

1416
01:45:20.359 --> 01:45:26.279
where a woman had a lemon,
she traded it. She owed, she

1417
01:45:26.439 --> 01:45:30.760
owed sixteen thousand dollars more than it
was worth. The dealer said, i'll

1418
01:45:30.760 --> 01:45:32.479
tell you what, We'll pay off
half of that. She had to take

1419
01:45:32.600 --> 01:45:38.880
negative equity of eight thousand and put
it into her new Hyundai. So she

1420
01:45:39.000 --> 01:45:43.600
bought a new Hyundai and immediately started
out with a loan that was eight thousand

1421
01:45:43.640 --> 01:45:46.800
dollars more than it should have been. Then she got into a total accident

1422
01:45:47.279 --> 01:45:51.800
a year or two later, the
car was worth way less than the loan.

1423
01:45:53.359 --> 01:45:58.439
They would go one hundred and twenty
five percent of value of the car.

1424
01:45:59.119 --> 01:46:02.279
However, that left her with that
original eight grand still on the loan,

1425
01:46:02.359 --> 01:46:05.479
and she was pissed that her GAP
insurance wouldn't pay for it. And

1426
01:46:05.560 --> 01:46:11.800
I said, GAP insurance will not
pay for negative equity. Gap insurance will

1427
01:46:11.840 --> 01:46:16.760
not pay for you paying above MSRP. Gap insurance will not pay for anything

1428
01:46:16.920 --> 01:46:21.119
you did that was stupid. It
will not pay for extras. It will

1429
01:46:21.159 --> 01:46:25.640
not pay for mop and glow.
It will not pay for credit life and

1430
01:46:25.640 --> 01:46:29.920
insurance. It will not pay for
any add ons. So when you get

1431
01:46:29.920 --> 01:46:33.600
into an accident, whatever the value
of your car is on that day before

1432
01:46:33.640 --> 01:46:38.800
the accident, you will get at
the most one hundred and twenty five percent

1433
01:46:38.840 --> 01:46:42.880
of it. You will not get
what's owed, but they sell it like

1434
01:46:43.000 --> 01:46:46.279
this. Well, mister Martino,
you know GAP insurance can protect you if

1435
01:46:46.319 --> 01:46:53.720
you're in an accident. It'll pay
off your loan. It does not pay

1436
01:46:54.159 --> 01:46:58.640
off your loan, JR. But
thanks for bringing up. But there are

1437
01:46:58.720 --> 01:47:01.199
so many, so many scams,
I can't even begin to count, but

1438
01:47:01.319 --> 01:47:03.159
I'm going to come up. You
know, what I will j R.

1439
01:47:03.600 --> 01:47:06.520
You gave me a great idea.
I'm even taking a note on it.

1440
01:47:06.720 --> 01:47:10.479
I'm going to come up with the
top ten scams of all times. Since

1441
01:47:10.520 --> 01:47:14.600
I've been doing the show for nearly
fifty years. I have to go through

1442
01:47:15.760 --> 01:47:18.600
the anals of my memory, and
they're pretty anal, and I'll find out.

1443
01:47:18.680 --> 01:47:24.479
I'll find one. Okay, John, you have a time share question.

1444
01:47:24.560 --> 01:47:29.239
In fact, I think I just
posted something on timeshare on YouTube and

1445
01:47:29.319 --> 01:47:35.840
on my video, also on LinkedIn
and even TikTok. I tried see if

1446
01:47:35.840 --> 01:47:39.760
I get banned again. Anyway,
what is your question on time shares?

1447
01:47:41.159 --> 01:47:45.680
I talked to you a couple months
ago and I told you I was going

1448
01:47:45.760 --> 01:47:50.520
to not pay my news for this
year twenty twenty four, and was this

1449
01:47:51.000 --> 01:47:55.000
Did you talk to me? And
did I say you were judgment proof?

1450
01:47:55.119 --> 01:47:58.840
Was that the conversation or was it
another one? I think so, And

1451
01:47:58.880 --> 01:48:01.079
I just wanted to follow up on
that. Yeah, I think if you're

1452
01:48:01.119 --> 01:48:04.159
the one I'm thinking about. And
I'm not sure because I'm looking for the

1453
01:48:04.159 --> 01:48:08.119
call, but there was one where
you were pissed off and you wanted to

1454
01:48:08.119 --> 01:48:11.800
get out of it, and you're
old enough and and didn't think that there

1455
01:48:11.840 --> 01:48:15.039
was anything they could get from you. Correct, that's the way done.

1456
01:48:15.079 --> 01:48:18.840
They've turned me over to debt collector. Now good, and I'm just wondering

1457
01:48:18.880 --> 01:48:23.239
if well, let's go do to
well, let's talk about it. And

1458
01:48:23.279 --> 01:48:25.359
again, I'm not going to give
you legal advice here. I don't want

1459
01:48:25.359 --> 01:48:27.840
to get in trouble, but I
want to I want to make sure you're

1460
01:48:27.840 --> 01:48:31.800
protected. So let's how old are
you, John? I'm eighty Okay,

1461
01:48:32.199 --> 01:48:35.760
now I remember see I do remember
you. Okay, So you're eighty and

1462
01:48:35.840 --> 01:48:45.239
you have only government benefits? Is
that right? What's that mean? Okay?

1463
01:48:45.319 --> 01:48:49.000
Your income is based on what?
Oh I have investments, I have

1464
01:48:49.079 --> 01:48:55.159
property, rental property, I have
of course social security. Oh wait wait

1465
01:48:55.159 --> 01:48:58.279
wait so you have a lot of
assets, right, yeah, yeah,

1466
01:48:58.399 --> 01:49:08.319
okay, Okay. What I remember
is this. Most timeshare companies, they

1467
01:49:08.600 --> 01:49:12.520
if they sue you for the balance, normally what they do they won't take

1468
01:49:12.560 --> 01:49:15.399
the time share because they don't want
it, but they do try to attach

1469
01:49:15.520 --> 01:49:19.800
income. I've not heard of them
suing you and putting lean on your assets,

1470
01:49:20.079 --> 01:49:24.720
but that could be a possibility.
It depends on how aggressive they want

1471
01:49:24.720 --> 01:49:29.720
to get. How much is your
maintenance every year. It's about twelve hundred.

1472
01:49:29.760 --> 01:49:32.960
This year was yours, the one
that did every other year? Is

1473
01:49:33.000 --> 01:49:39.640
that what you had? That's correct, it was Lauren Twell's now taken over

1474
01:49:39.680 --> 01:49:45.399
by Maria. It's in every other
year timeshare. Is it for a week?

1475
01:49:45.399 --> 01:49:50.079
Yeah? Yes, for a week. Yeah, and the one week

1476
01:49:50.279 --> 01:49:55.600
is every other year. And how
much was it costing you every year?

1477
01:49:56.439 --> 01:50:00.680
About twelve hundred? Can you believe
that? For he goes one week every

1478
01:50:00.720 --> 01:50:03.000
other year and he's paying twelve hundred
a year. That's twenty four hundred.

1479
01:50:03.560 --> 01:50:09.119
Twenty four hundred for one week.
It's only twelve hundred every other year.

1480
01:50:09.399 --> 01:50:12.800
Oh, I'm sorry, Okay,
it's still so you're paying twelve hundred for

1481
01:50:12.840 --> 01:50:19.359
a week. Yeah. And that's
and you're still exposed to any future you

1482
01:50:19.399 --> 01:50:24.600
know any Now did they charge you
six hundred a year or twelve hundred every

1483
01:50:24.600 --> 01:50:30.960
two just twelve hundred every other year? Okay? Now, what I would

1484
01:50:30.960 --> 01:50:39.119
do is let them know you have
no plans. You're eighty years old and

1485
01:50:39.159 --> 01:50:42.479
you have no plans on paying.
Just tell him you're eighty years old and

1486
01:50:42.520 --> 01:50:45.840
broke, and you will sign it
back over to them. I've told them

1487
01:50:45.840 --> 01:50:49.520
that twice and letters. I can't
talk to anybody, you know, they

1488
01:50:49.520 --> 01:50:54.720
don't ever let you talk with anyone. So I just send them letters.

1489
01:50:54.800 --> 01:50:59.479
And so I'm not paying How long? How long? What collection agency did

1490
01:50:59.520 --> 01:51:01.800
they send you to? Oh,
I'm sorry, I don't have that with

1491
01:51:01.840 --> 01:51:04.399
me. I'm in my care.
Would you send me the information because it

1492
01:51:04.479 --> 01:51:08.880
might be a sham collection agency too. Let's put it this way, John,

1493
01:51:09.039 --> 01:51:13.319
I have never heard of them being
aggressive coming after people. Okay,

1494
01:51:13.600 --> 01:51:16.319
they will do a judgment. They
will try to get some easy money,

1495
01:51:16.439 --> 01:51:21.000
like a wage garnishment, but I'm
not And you don't have any wages to

1496
01:51:21.039 --> 01:51:25.680
speak of, do you? No? I don't work any longer obviously.

1497
01:51:26.359 --> 01:51:29.680
Yeah. But what I'm saying is
any income you do have. I think

1498
01:51:29.680 --> 01:51:33.560
I have this in my notes.
It's it's social security, right, Well,

1499
01:51:33.560 --> 01:51:39.239
that and I have a pension from
a municipality that I work for,

1500
01:51:39.439 --> 01:51:43.239
right. I don't believe they can
attach that. I don't believe they can

1501
01:51:43.279 --> 01:51:50.239
attach that rental properties. So you
know, if I were you, first

1502
01:51:50.239 --> 01:51:54.239
of all, if it gets more
serious, we're gonna have to talk about

1503
01:51:54.239 --> 01:51:57.760
it. But at this point,
if it was me, I mean I

1504
01:51:57.800 --> 01:52:01.279
wouldn't I wouldn't keep paying it if
I'm eighty. Do you have a wife?

1505
01:52:01.520 --> 01:52:04.880
Oh? Yeah, because you don't
want to strap her either. Now

1506
01:52:04.960 --> 01:52:14.680
is she on the timeshare? Yes, she is. Maybe what we ought

1507
01:52:14.680 --> 01:52:20.439
to do is talk to a collection
attorney. That I want to be safe

1508
01:52:20.479 --> 01:52:26.600
here and let's talk to a collection
attorney. I also want to talk to

1509
01:52:26.640 --> 01:52:32.239
my friend who's in the on the
side. He does timeshare exit and I

1510
01:52:32.279 --> 01:52:38.720
want to ask him if he's ever
heard of In fact, you know what

1511
01:52:38.760 --> 01:52:42.319
we should do, Kitchena. I
know what we're gonna do. Let's get

1512
01:52:42.399 --> 01:52:45.560
the Finn Law Group on tomorrow for
John. That's who we need to get

1513
01:52:45.600 --> 01:52:51.880
on. The finn Law Group is
one of the best time share exit companies.

1514
01:52:51.920 --> 01:52:55.680
Now, when I say exit,
don't think of Timeshare Exit Team.

1515
01:52:55.680 --> 01:52:59.319
Those guys were crooks and they're out
of business. I don't like them.

1516
01:53:00.039 --> 01:53:04.079
I'm talking about the category of business. He is a law firm, the

1517
01:53:04.159 --> 01:53:08.439
Finlaw Group, and they do a
great job. So Kachina, can you

1518
01:53:08.520 --> 01:53:14.119
mark this for tomorrow? Yep.
Let's get him back on with the Finlaw

1519
01:53:14.159 --> 01:53:18.239
Group and then we'll ask him questions
about that specifically. Three O three,

1520
01:53:19.239 --> 01:53:23.279
thank you very much, three O
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1521
01:53:23.520 --> 01:53:31.960
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1522
01:53:32.000 --> 01:53:40.159
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1523
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1524
01:53:44.760 --> 01:53:47.600
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1525
01:53:47.720 --> 01:53:51.359
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1526
01:53:51.479 --> 01:53:57.000
estate Man dot com to list your
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1527
01:53:57.039 --> 01:54:08.399
two zero sixteen twenty two. Hi
Tom Martino here, Welcome to the show.

1528
01:54:08.479 --> 01:54:13.560
Three zero three seven one three talk
seven one three eight two five five.

1529
01:54:13.960 --> 01:54:18.199
So we have been talking about UH
a lot of stuff today, and

1530
01:54:19.399 --> 01:54:24.680
I want to ask Mark about dealing
with insurance since he does a lot of

1531
01:54:24.680 --> 01:54:27.880
that. You know, one of
the things we talk about is the ease

1532
01:54:27.920 --> 01:54:32.279
of dealing with one person, one
source for all of your storm damage.

1533
01:54:32.279 --> 01:54:35.800
And he's been able to do that, and of course he'll work with if

1534
01:54:35.800 --> 01:54:40.279
you've got a really complicated claim,
he'll work with your public adjuster or whatever.

1535
01:54:40.359 --> 01:54:45.840
But do you find any particular UH
companies trying to cheap out? Because

1536
01:54:45.840 --> 01:54:49.079
we get this complaint all the time, do you find and by the way,

1537
01:54:49.119 --> 01:54:51.960
people will take your calls three oh
three seven to one three talks seven

1538
01:54:53.000 --> 01:54:56.279
one three eight two five five about
cheapen out. So you deal with them

1539
01:54:56.319 --> 01:54:58.439
a lot. So tell me what
you're finding. Well, you know,

1540
01:54:58.560 --> 01:55:01.800
I actually find this last this last
year was interesting because I thought all of

1541
01:55:01.800 --> 01:55:04.319
them in general, in the beginning
of the year were being very fair.

1542
01:55:04.720 --> 01:55:08.560
Oh okay, I mean it was
like wow, I mean and so it's

1543
01:55:08.560 --> 01:55:12.800
like, you know, you're going
to file a small supplement because well it's

1544
01:55:12.800 --> 01:55:15.640
not worth it because they've already treated
us pretty fair, so there's no reason

1545
01:55:15.680 --> 01:55:17.640
too. So let's just get this
claim done and get out of the customer's

1546
01:55:17.640 --> 01:55:21.640
hair. So they really haven't been
arguing with you a lot. But now

1547
01:55:21.680 --> 01:55:25.039
that was that was the beginning of
the last year. Okay, So what's

1548
01:55:25.079 --> 01:55:29.079
going on now? So now,
no, we're running into them, actually

1549
01:55:29.159 --> 01:55:32.520
dragging their feet is the biggest thing
we're going through. Right, adjust and

1550
01:55:32.600 --> 01:55:40.119
then they switch adjust the adjuster changes. You got the inside adjuster outside at

1551
01:55:40.239 --> 01:55:42.479
changes. Oh, that person's not
doing this way more. You have to

1552
01:55:42.560 --> 01:55:45.600
talk to this person and you're starting
all over again. I mean, we

1553
01:55:45.680 --> 01:55:48.800
had three of them that we're just
crazy, that that we're just now getting

1554
01:55:48.840 --> 01:55:53.039
settled and finalized and that. So
it's almost been a year and it's just

1555
01:55:53.079 --> 01:55:57.880
trying to get through the insurance process
of the company themselves. All right,

1556
01:55:57.960 --> 01:56:03.359
So is there any petition thing?
They don't like covering I heard they don't

1557
01:56:03.439 --> 01:56:08.840
like covering windows. Well, windows
are tough. I mean they like to

1558
01:56:08.840 --> 01:56:12.000
say, hey, that's just a
bad window or normal wear and terror is

1559
01:56:12.039 --> 01:56:14.439
that do they give you a little
harder time on a window? And again

1560
01:56:14.479 --> 01:56:16.640
you got wood windows, which also
now they got dinged up and they're like,

1561
01:56:16.680 --> 01:56:19.279
well you just got to repaint it. Well, the look of the

1562
01:56:19.279 --> 01:56:24.079
windows completely changed, especially if they
are pretty big hailstones that hit it.

1563
01:56:25.079 --> 01:56:29.199
And so g does a customer deserve
a new window? And that's a very

1564
01:56:29.239 --> 01:56:31.600
tough battle. Now another thing again, we bring this up a lot.

1565
01:56:32.880 --> 01:56:36.560
This is really important. In order
to get the bid, they might show

1566
01:56:36.600 --> 01:56:40.800
a low bid and then they come
in and do auxiliary claims. Now,

1567
01:56:42.000 --> 01:56:47.399
I it's a mixed bag because homeowners
aren't popped for supplemental claims because they pay

1568
01:56:47.439 --> 01:56:51.079
their deductible ons. Isn't that correct? Correct? Okay, but it's still

1569
01:56:51.119 --> 01:56:57.760
wrong. And yet I don't know
what to do about it. Should we

1570
01:56:58.399 --> 01:57:02.279
go after the company if the homeowner
isn't being hurt directly? Okay, kind

1571
01:57:02.279 --> 01:57:06.119
of it's cheating going on, but
the homeowner pays the deductible and if their

1572
01:57:06.199 --> 01:57:14.000
adjuster isn't smart enough to come out
and see that, they're padding the investment

1573
01:57:14.159 --> 01:57:16.960
or the loss. Because Mark,
you went out on a job where they

1574
01:57:17.000 --> 01:57:24.439
were charging all kinds of outrageous amounts
for supplements and they weren't doing them right.

1575
01:57:25.119 --> 01:57:29.319
Okay, well again I don't think
but the consumer's not hurt technically,

1576
01:57:29.359 --> 01:57:31.479
Well, no, they are kind
of if they were supposed to get that

1577
01:57:31.560 --> 01:57:39.159
stuff done right exactly. Again,
there's a fine line is sometimes you ask

1578
01:57:39.279 --> 01:57:41.960
for things and if you got it
paid well, then okay, somebody made

1579
01:57:41.960 --> 01:57:45.840
a little more money. Or you
do add something to the customer to give

1580
01:57:45.880 --> 01:57:48.359
them more benefit for that because they
paid for something maybe they weren't supposed to.

1581
01:57:48.880 --> 01:57:50.960
Yeah, I mean, there's different
ways to look at it. You

1582
01:57:50.960 --> 01:57:55.880
know, so many times insurance companies
are on the other end though they're not

1583
01:57:56.039 --> 01:58:00.199
treating us fairly at all. And
gee, every once a while you get

1584
01:58:00.199 --> 01:58:01.840
a good win. No, I
I know what you mean. Now a

1585
01:58:01.880 --> 01:58:06.760
supplemental claim normally, and for people
listening what a supplemental claim is. You

1586
01:58:06.760 --> 01:58:09.960
know, you say you're gonna give
me an it, Well, why don't

1587
01:58:10.000 --> 01:58:12.600
you give me an example of something
that would come up. Well, here,

1588
01:58:12.640 --> 01:58:15.199
here's a good thing you don't see
initially. And you know, we

1589
01:58:15.239 --> 01:58:18.600
just finally finalized this one. But
here's a customer, uh, North Colora

1590
01:58:18.760 --> 01:58:23.079
Springs. His house got hit.
Yeah, and they covered a couple of

1591
01:58:23.119 --> 01:58:26.439
windows, you know, got a
new roof and that that was about it.

1592
01:58:26.520 --> 01:58:29.720
And like I walked the house,
like every single window in his house

1593
01:58:29.840 --> 01:58:32.640
had damage. They didn't believe me, so they sent another adjustmer and I

1594
01:58:32.920 --> 01:58:35.920
showed to them all like, okay, yeah, we see they're all damaged.

1595
01:58:35.960 --> 01:58:40.359
But you didn't see that at first. Oh they didn't see that.

1596
01:58:40.520 --> 01:58:43.760
Oh okay, you weren't called in
at first. No, well no we

1597
01:58:43.760 --> 01:58:45.279
were, but you pointed out.
And then they didn't write it up that

1598
01:58:45.319 --> 01:58:48.640
way. Okay, they wrote up
with three windows and he has fifteen in

1599
01:58:48.680 --> 01:58:53.800
his house. So we filed a
claim, a supplemental supplement claim, and

1600
01:58:53.800 --> 01:58:56.399
then they send out the insurance coming
go oh these are damaged. Sure,

1601
01:58:56.680 --> 01:58:59.000
And then they then they fought me
on my price. They're like, your

1602
01:58:59.000 --> 01:59:01.840
price is outrageous. Here's what's funny. So they send out another company,

1603
01:59:02.119 --> 01:59:06.479
their own company higher. Their price
came back higher than mine. So they

1604
01:59:06.520 --> 01:59:10.800
went with you. Yeah, my
customer went with me. Yes, Now

1605
01:59:11.079 --> 01:59:15.800
what about this? What about your
looking at a roof and then you need

1606
01:59:15.880 --> 01:59:18.560
decking, that's a supplemental. Yeah, as long as you have code upgrade.

1607
01:59:19.079 --> 01:59:23.760
And so realize if you don't have
code upgrade there that they're not going

1608
01:59:23.840 --> 01:59:27.720
to pay for no. No,
because what if it was damage you didn't

1609
01:59:27.720 --> 01:59:30.319
see well again if it was damage. But a lot of times, you

1610
01:59:30.359 --> 01:59:32.920
know, if you need decking,
it's because it's just wear and tear.

1611
01:59:33.119 --> 01:59:39.039
Okay, because decking going if it's
spongy, that's a code update. Yeah,

1612
01:59:39.079 --> 01:59:41.600
because all saying, well, this
is a good decking that has to

1613
01:59:41.640 --> 01:59:45.159
be replaced, it's not because of
the storm. So code update is isn't

1614
01:59:45.159 --> 01:59:48.560
that in excuse me? Code upgrades? Aren't they in most policies nowadays?

1615
01:59:48.680 --> 01:59:51.079
Well? Yeah, I mean I
think Compass does a good job of making

1616
01:59:51.119 --> 01:59:54.479
sure they're in there, and then
you should have it. If you don't,

1617
01:59:54.600 --> 01:59:57.439
please get that at it. Yeah, I'm saving one thousand dollars a

1618
01:59:57.520 --> 02:00:00.680
year or two thousand dollars a year. When you go to this claim,

1619
02:00:00.720 --> 02:00:03.119
then I'll say I'm coming out with
a pocket much more money to pay for

1620
02:00:03.159 --> 02:00:06.359
my roof to get done or other
damage in my home. And one other

1621
02:00:06.359 --> 02:00:11.039
thing about soft decking, it's all
due to ventilation. You got to have

1622
02:00:11.119 --> 02:00:16.399
proper ventilation in your attic space.
You know, I know we've talked about

1623
02:00:16.399 --> 02:00:24.079
this before. Ventilation in the attic
can ruin a bad ventilation can ruin the

1624
02:00:24.199 --> 02:00:28.720
roof from the inside out. Yes, yeah. In fact, our first

1625
02:00:28.720 --> 02:00:31.720
mold job we're getting ready to do
on Monday is bad ventilation in attic space.

1626
02:00:32.000 --> 02:00:36.600
Now what do you find? This
is what I find with ventilation in

1627
02:00:36.640 --> 02:00:41.800
the attic. This is what I
find is that they don't have enough ventilation,

1628
02:00:42.159 --> 02:00:44.800
most enough vents. Most of the
time. It's a soft events.

1629
02:00:44.880 --> 02:00:47.279
You don't have enough of you need, you need your intake. So some

1630
02:00:47.279 --> 02:00:50.479
people make the mistake they have turtles
up on their roof and oh, let

1631
02:00:50.479 --> 02:00:55.640
me add a wirlybird up there,
but it still is not sucking anything in.

1632
02:00:56.279 --> 02:00:59.439
That's the problem, right, you
need it. Or if you should

1633
02:00:59.439 --> 02:01:01.760
never have two types of ventilation,
you shouldn't have a ridge. They can

1634
02:01:03.079 --> 02:01:08.199
They can't stanly just they circle around
themselves. Oh my, see, so

1635
02:01:08.279 --> 02:01:11.359
it's a science. What you want
to do is you want to create a

1636
02:01:11.399 --> 02:01:15.720
convective current that comes from the lower
part of the roof out the top.

1637
02:01:15.680 --> 02:01:20.079
By creating these convective currents, you
keep it cool and you keep it warm

1638
02:01:20.199 --> 02:01:23.800
depending on what you want. You
want to do. You keep it level,

1639
02:01:23.920 --> 02:01:27.239
you want it you want that that
temperature be as close to outside temperature

1640
02:01:27.760 --> 02:01:31.000
in your attic space as possible.
Okay, and why now people don't People

1641
02:01:31.039 --> 02:01:33.279
don't think that's a good thing.
They think, wait a minute, why

1642
02:01:33.279 --> 02:01:38.479
do I want that? You want
your insulation that keeps your house warm and

1643
02:01:38.600 --> 02:01:42.680
cool, and you don't want your
attic keeping it warm. Right, You

1644
02:01:42.720 --> 02:01:46.159
want the attic space to be the
same temperature as exterior temperature. Have you

1645
02:01:46.359 --> 02:01:50.119
found have you found that? Attic
fans? Now, I'm not talking people

1646
02:01:50.159 --> 02:01:56.279
about whole house fans. There's a
difference. A whole house fan does not

1647
02:01:56.520 --> 02:01:59.800
interact with the attic most of the
time. I mean it kind of does,

1648
02:01:59.840 --> 02:02:01.800
but it takes all of the air
out of the house through the attic

1649
02:02:02.000 --> 02:02:08.600
through the outside. But as far
as the attic fan. Yeah, so

1650
02:02:09.079 --> 02:02:13.600
a power addict fan vent isn't that
a good idea? You can you still

1651
02:02:13.640 --> 02:02:15.680
have to have enough, you still
can't have it. Yeah, So the

1652
02:02:15.720 --> 02:02:20.479
big thing is having enough in your
in your sofa right's and then don't have

1653
02:02:20.600 --> 02:02:26.119
insulation over your soft events either.
That's important. Also. You know,

1654
02:02:26.640 --> 02:02:30.159
oh, I'm gonna put another foot
of insulation in my space and they blow

1655
02:02:30.159 --> 02:02:32.199
it everywhere. Oh, there's not
much over there in the corners. That's

1656
02:02:32.239 --> 02:02:34.880
where you don't want it. You
know, that's outside. I never even

1657
02:02:34.920 --> 02:02:38.600
thought of that. You need to
make sure those stay uncovered so the air

1658
02:02:38.640 --> 02:02:44.159
can flow up. See, this
is very useful stuff, because I'll venture

1659
02:02:44.199 --> 02:02:48.680
to say, I'll go this far
of the houses have improper ventilation, which

1660
02:02:48.800 --> 02:02:54.000
is more higher higher higher higher.
Yeah, and it's funny because then you

1661
02:02:54.000 --> 02:02:57.079
you like to put it nowadays.
You know you used to use tar paper.

1662
02:02:57.199 --> 02:03:00.239
Now we use a synthetic that makes
your roofie more error tight. I

1663
02:03:00.319 --> 02:03:03.399
get it, man, And so
you need to make sure you're proper mental.

1664
02:03:03.560 --> 02:03:06.520
That alone can save you a ton
of money. Yeah. Three O

1665
02:03:06.640 --> 02:03:13.119
three seven one three A two five
five Go with a sure thing Denver's best

1666
02:03:13.199 --> 02:03:16.239
roofer Excel roofing dot com. You
don't pay a cent until you're content.

1667
02:03:19.600 --> 02:03:25.319
Time for an insurance checkup free no
obligation. In comparison, call Compass Insurance

1668
02:03:25.479 --> 02:03:29.600
paying too much your coverage at dozens
of insurance companies find out now three all

1669
02:03:29.680 --> 02:03:32.119
three seven to seven to one.
Help. You'll think you're his only customer

1670
02:03:32.159 --> 02:03:35.800
when you choose Frank durand the real
estate man dot com to list your home

1671
02:03:36.000 --> 02:03:41.520
with Remax Alliance three oh three nine
two zero sixteen twenty two. I've got

1672
02:03:41.520 --> 02:03:45.560
a question here for Genesis. Tom. Welcome to the show. What's going

1673
02:03:45.600 --> 02:03:49.560
on me? Yes, I was
just wondering. Quick question is how many

1674
02:03:49.640 --> 02:03:56.720
times can you replace asphalt shingle roofing
before you need to start put on the

1675
02:03:56.760 --> 02:04:01.239
new decking? Oh you mean where
you can go over the top. Well,

1676
02:04:01.319 --> 02:04:03.119
yeah, I mean how many times, because a lot of times they'll

1677
02:04:03.159 --> 02:04:05.720
just rip off the old root,
put the new roof on, and then

1678
02:04:05.760 --> 02:04:09.560
you do that. He's asked,
mose plywoods wore out. Okay, we

1679
02:04:09.760 --> 02:04:13.439
we have two questions, and that's
good. Let's let's go with the first

1680
02:04:13.439 --> 02:04:16.359
one. Uh, how how long
does the decking last? That's a good

1681
02:04:16.439 --> 02:04:19.920
question. I mean, well,
again, as long as it's water tight

1682
02:04:20.039 --> 02:04:23.840
and you're not getting anything to it. It's gonna last forever, you know.

1683
02:04:24.159 --> 02:04:27.039
Okay, now he's gonna bring to
the point, how how many times

1684
02:04:27.079 --> 02:04:29.960
can I put a layer of shingles
on, you know, tear it off,

1685
02:04:29.960 --> 02:04:30.600
put another one on, tear it
off, put another one on,

1686
02:04:30.760 --> 02:04:34.239
because the nails do it. Also
you shred it that and you know that

1687
02:04:34.239 --> 02:04:36.680
that one, I think is a
case by case basis. You got to

1688
02:04:36.680 --> 02:04:40.479
look at it. And I don't
think there's a magic number that I know

1689
02:04:40.600 --> 02:04:43.840
of. But at some point it
would become riddled, but that would take

1690
02:04:43.880 --> 02:04:45.760
a long time, I think a
lot, you know. And again,

1691
02:04:45.800 --> 02:04:47.720
plywood is such a cool product.
I mean, it's glued up in different

1692
02:04:47.760 --> 02:04:50.920
strand variations. You know, when
one layer is going one way, one

1693
02:04:51.000 --> 02:04:55.600
layer's going the other, and it's
it's a very durable product. Now the

1694
02:04:55.720 --> 02:05:00.640
question here is as far as layers. For my question, because he brought

1695
02:05:00.640 --> 02:05:03.520
this up, and I just wondered. You hear people putting a layer over

1696
02:05:03.560 --> 02:05:08.359
the old layer? Is that acceptable? Some cities and counties allow it,

1697
02:05:08.439 --> 02:05:11.840
most do not. Oh really,
Now you have to tear off teared off,

1698
02:05:11.840 --> 02:05:14.760
and you have to because they used
to let you go over right,

1699
02:05:14.840 --> 02:05:16.720
And but Now it's even teared off, and you have to even have your

1700
02:05:16.800 --> 02:05:23.399
underlayment that's on there torn off too, So you know, I mean we

1701
02:05:23.479 --> 02:05:26.520
one of my my roofers because in
Colorado Springs used to be allowed you could

1702
02:05:26.560 --> 02:05:30.439
leave your underlayment, put another underlayment
on top, put on your shingles,

1703
02:05:30.520 --> 02:05:33.199
so you really have a double layer
of underlayment. Colora Springs changed their mind

1704
02:05:33.239 --> 02:05:36.399
I don't know three or four years
ago, and we had one that got

1705
02:05:36.479 --> 02:05:40.520
changed after we did the roof and
we had the inspection, we got caught

1706
02:05:40.960 --> 02:05:43.600
and we had to have the customer
write a letter said I'm okay with two

1707
02:05:43.680 --> 02:05:46.199
layers of under layment. There's nothing
wrong with my roof underneath it, okay.

1708
02:05:47.119 --> 02:05:53.800
Another question that I got on text
here, is it true that with

1709
02:05:54.119 --> 02:05:58.439
a tile roof, the tile is
not your roof? That is correct?

1710
02:05:59.640 --> 02:06:03.359
That is so that is so weird
for me. The tile is not the

1711
02:06:03.439 --> 02:06:08.840
roof, it's the decorative outside.
Yes, the number one repair we make

1712
02:06:09.439 --> 02:06:13.640
on a leaky roof is because they
have a tile roof with tar paper underneath

1713
02:06:13.680 --> 02:06:16.439
it that's just wore out. And
nowadays, you know, it's ideal if

1714
02:06:16.439 --> 02:06:19.039
you're gonna have a tile roof.
I would use high temp ice and water

1715
02:06:19.119 --> 02:06:24.000
underneath your whole roof because then you're
never gonna have a So technically, now,

1716
02:06:24.079 --> 02:06:27.159
with a tile roof, you have
strips of wood that hold the tile,

1717
02:06:27.239 --> 02:06:29.960
right, baton strips, yes,
baton strips are called. And then

1718
02:06:30.119 --> 02:06:34.079
under the baton strips you have the
underlayman underlayment. So if you took the

1719
02:06:34.079 --> 02:06:40.199
theoretically the roof off that the decorative
part, you have a roof. Yeah,

1720
02:06:40.439 --> 02:06:44.920
you have, but the sun would
kill the underlayman. Correct, So

1721
02:06:45.000 --> 02:06:47.520
it is protecting it from the sun, correct, but not from the elements

1722
02:06:47.680 --> 02:06:54.479
correct and properly put down. The
water does get behind the tile and flows

1723
02:06:54.520 --> 02:06:57.960
down. It does it's supposed to. I mean, well, ideally it

1724
02:06:58.039 --> 02:07:00.880
still hits the tile and most of
it vty PC is running off on top

1725
02:07:00.920 --> 02:07:03.399
of your tile, right, I
understand. But if it gets underneath,

1726
02:07:03.479 --> 02:07:08.319
let's get in the because it's just
does it get trapped where the batons are

1727
02:07:08.960 --> 02:07:12.439
or your no that well you could
get a little bit there of but not

1728
02:07:12.640 --> 02:07:15.840
much okay, So but yeah,
I mean ideally you want to just to

1729
02:07:15.920 --> 02:07:19.880
run around that and and then it's
going to hit your underlayment and then it's

1730
02:07:19.880 --> 02:07:24.159
just going to run into your gutter
system, hits your drip edge and it's

1731
02:07:24.159 --> 02:07:28.119
in the gutter. Okay. And
with stucco, you definitely, because you're

1732
02:07:28.159 --> 02:07:32.319
a stucco expert as well, you
don't want anything going behind that stucco.

1733
02:07:32.520 --> 02:07:39.359
Never. That's why flashing is so
important. And then coming down to ground

1734
02:07:39.439 --> 02:07:41.920
level is not good. No,
you want it. You want it between

1735
02:07:42.079 --> 02:07:45.359
stucco and dirt. You want six
inches between that and concrete at least one

1736
02:07:45.439 --> 02:07:50.800
or two inches. So you definitely
want an edge that is free from dirt,

1737
02:07:50.960 --> 02:07:54.600
right and moisture. Right? Do
they have end caps you put on?

1738
02:07:54.720 --> 02:07:57.960
Yeah? At the bottom we use
a piece of z flashing and that

1739
02:07:58.079 --> 02:08:00.840
keeps it even better. Right,
it's from absorbie, yeah, because concrete

1740
02:08:00.840 --> 02:08:05.680
absorbs moisture, you know it does. I mean it's it's porous, okay,

1741
02:08:05.680 --> 02:08:07.399
what water does go into it?
And it's obviously it's a hard,

1742
02:08:07.439 --> 02:08:13.960
poor substance. But yes, yeah, it's porous okay. And so man,

1743
02:08:13.039 --> 02:08:16.439
these are all interesting things. We
don't get into a lot three O

1744
02:08:16.560 --> 02:08:22.640
three seven one three eight two five
five. Go with a sure thing Denver's

1745
02:08:22.680 --> 02:08:26.039
Best roofer Excel roofing dot com.
You don't pay a cent until you're content.

1746
02:08:30.399 --> 02:08:33.960
Time for an insurance checkup free,
no obligation. In comparison, call

1747
02:08:33.079 --> 02:08:39.039
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

1748
02:08:39.079 --> 02:08:41.920
three oh three seven seven to one
help. You'll think you're his only customer

1749
02:08:41.960 --> 02:08:46.600
when you choose Frank durand the real
estate Man dot com to list your home

1750
02:08:46.800 --> 02:08:54.439
with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom

1751
02:08:54.439 --> 02:09:01.000
Martino here three O three seven one
three talk three three three seven one three

1752
02:09:01.079 --> 02:09:05.600
eight two five five. So where
if you can get a call in fine,

1753
02:09:05.720 --> 02:09:11.079
we got Mark Schamanski here with Genesis
Tootalexteriors dot Com. Otherwise we're gonna

1754
02:09:11.159 --> 02:09:16.960
we're gonna wrap it up with him
and I am on my text. I'm

1755
02:09:16.000 --> 02:09:20.960
looking for the latest text you you'll
bear with me. One has to do

1756
02:09:20.159 --> 02:09:26.159
with you, said the roof venting
itself. Now, one guy was told

1757
02:09:26.159 --> 02:09:31.880
that ridge vents are better than turtles. You're calling turtles those ten things that

1758
02:09:31.960 --> 02:09:35.600
pop up? And do you have
a preference on which is better? Now?

1759
02:09:35.640 --> 02:09:37.760
I agree with you. If you
have both, you could end up

1760
02:09:37.800 --> 02:09:41.159
canceling out the airflow. Correct you
you don't want both. Uh. I

1761
02:09:41.199 --> 02:09:46.000
personally like ridge vent the better because
it's all the whole length of the house,

1762
02:09:46.000 --> 02:09:48.079
the whole length of house. I
think it looks better. It's so

1763
02:09:48.119 --> 02:09:52.439
it's more outward. I mean each
turtle vent is roughly a one square foot

1764
02:09:52.439 --> 02:10:00.279
of airspace. Now, somebody said, what about you have the uh they

1765
02:10:00.640 --> 02:10:03.239
sow it's if you don't insulate them
at all, is it better? Or

1766
02:10:03.279 --> 02:10:07.720
you insulate them and just keep like
I don't think you would have to insulate

1767
02:10:07.720 --> 02:10:09.680
them really if you insulate the fatic
right right? If you know, if

1768
02:10:09.720 --> 02:10:11.880
you have you know, most softas
are at least a foot wide. There

1769
02:10:11.880 --> 02:10:16.000
are houses that have no softs,
then you have to look at other options.

1770
02:10:16.399 --> 02:10:18.000
But if you at least have a
foot wide, and then the best

1771
02:10:18.039 --> 02:10:20.600
one is. And for those that
wondering what a soft it is, it's

1772
02:10:20.640 --> 02:10:24.720
the bottom of the eve they call
it. It's like the floor of the

1773
02:10:24.760 --> 02:10:26.399
eve, okay, right where your
gutters are, yeah yeah, yeah,

1774
02:10:26.399 --> 02:10:31.520
your gutters are along your soft and
so and they're along the facia right on

1775
02:10:31.600 --> 02:10:35.920
the end of the soft right right, correct, And so then the best

1776
02:10:35.960 --> 02:10:37.479
one is to have one that goes
a whole length of your soft and it's

1777
02:10:37.520 --> 02:10:43.039
just it has vent holes that are
just a couple inches you crossed, and

1778
02:10:43.039 --> 02:10:45.600
it goes all the whole length of
that. That's the best way to do

1779
02:10:45.640 --> 02:10:46.960
it, you mean the venting part. Yeah. Or you can put in

1780
02:10:48.079 --> 02:10:50.560
little boxes or a little hockey pucks. They you know, you can just

1781
02:10:50.600 --> 02:10:52.600
go in with a little whole saw
and just put a hockey puck vent in.

1782
02:10:54.039 --> 02:10:56.800
And by the way, there have
been some houses we're built and listen

1783
02:10:56.880 --> 02:11:01.720
to this. Builders have literally in
some cases we have found in the past

1784
02:11:01.239 --> 02:11:07.439
put exterior grills up. Just tack
them on there. Oh and not cut

1785
02:11:07.479 --> 02:11:11.079
out, yeah, yeah, because
you can do most is from the sofa.

1786
02:11:11.439 --> 02:11:13.640
You basically cut the hole and then
you have to do something to shove

1787
02:11:13.640 --> 02:11:18.199
the insulation away so you have airflow. Yeah, So it's better to have.

1788
02:11:18.239 --> 02:11:22.119
Though, the more venting the better. Really, if you think about

1789
02:11:22.119 --> 02:11:26.600
it, there's no need to keep
that attic comfortable. No, no,

1790
02:11:26.640 --> 02:11:31.359
not at all. And anything that
can move the air can benefit you and

1791
02:11:31.640 --> 02:11:35.159
not only extend the life, but
it makes it extend the life of the

1792
02:11:35.239 --> 02:11:39.279
decking, but also of the tilet
I mean of the if they get overheated.

1793
02:11:39.760 --> 02:11:43.439
You can root asphalt too, right, You could but mainly you're talking

1794
02:11:43.479 --> 02:11:48.479
about the decking. Yeah, and
again it's condensation that could happen into your

1795
02:11:48.680 --> 02:11:52.479
attic space. Consequently, if you
don't have adequate you could end up with

1796
02:11:52.199 --> 02:11:54.880
something growing up in your attic space. By the way, we were talking

1797
02:11:54.920 --> 02:11:58.920
about credit cards, somebody mentioned that
Costco has with some of the best rewards

1798
02:11:58.920 --> 02:12:01.960
for four percent on Costco cards.
I don't know, do you use Costco?

1799
02:12:03.439 --> 02:12:05.439
Yes, we use it a lot. Okay, anyway, four percent

1800
02:12:05.520 --> 02:12:09.439
on a Costco. I didn't realize
that that's one of them. And then

1801
02:12:09.680 --> 02:12:11.960
someone else said, well, it's
I don't have time to get that done.

1802
02:12:13.000 --> 02:12:15.880
But anyway, I want to thank
Mark for being here. Remember he's

1803
02:12:15.920 --> 02:12:20.039
the one stop shop when it comes
to all of your storm damage if that's

1804
02:12:20.039 --> 02:12:22.479
what you want. They also do
home improvements as well, and I've known

1805
02:12:22.560 --> 02:12:28.039
him for many many years. Genesis
Totalexteriors dot Com three oh three six seven

1806
02:12:28.159 --> 02:12:31.199
nine eight five zero nine. Remember
save all your problems for me.