WEBVTT 1 00:00:00.640 --> 00:00:13.640 Yeah, ripped up news needed by so you don't have come. Run in 2 00:00:13.839 --> 00:00:20.839 just as fast as we can. Shooter's gonna help come man, This is 3 00:00:20.879 --> 00:00:26.760 the Troubleshooter Show. Now Tom Martino. I Hello, I'm Tom Martino. 4 00:00:27.000 --> 00:00:31.480 Welcome to the show. Here to help you solve problems. Answerr question take 5 00:00:31.519 --> 00:00:35.039 canlace make your life a little easier? That's what we try to do each 6 00:00:35.039 --> 00:00:38.240 and every day. This are brought to you by Water Pros for water at 7 00:00:38.280 --> 00:00:41.960 your Drinking Sinc. Don't buy at your kitchen Sinc. Don't buy bottled water 8 00:00:42.000 --> 00:00:46.880 ever again Fully install fourteen hundred bucks three oh three eight six two five five 9 00:00:47.000 --> 00:00:50.200 five four And plumb Line Services is with us too, speaking of water. 10 00:00:50.240 --> 00:00:53.200 Plumb Line of course, as the name implies, they do plumbing, but 11 00:00:53.200 --> 00:00:59.320 they do heat and cooling, electric drains. Home services. We call that 12 00:01:00.039 --> 00:01:03.399 and Bob. The challenge in the home services business right now that I've heard, 13 00:01:03.439 --> 00:01:07.480 and I've been talking to some industry leaders, and the reason I've been 14 00:01:07.480 --> 00:01:10.599 talking about them is I'm always fascinated by keeping up with trends. I don't 15 00:01:10.599 --> 00:01:17.719 know why, but somebody told me that the trend has to be direct, 16 00:01:18.079 --> 00:01:22.000 and it is not good for service companies, but more a more direct model 17 00:01:22.040 --> 00:01:26.760 to consumers or a way to cut down on the trips to consumers' homes. 18 00:01:26.959 --> 00:01:33.519 For example, let's talk HVAC. There's never been an easy model. I 19 00:01:33.599 --> 00:01:37.519 know price Fixer tried it and it kind of failed because people didn't know what 20 00:01:37.560 --> 00:01:38.719 to order, how to order. They always had to have a tech come 21 00:01:38.760 --> 00:01:44.840 anyway and make the corrections to the order. But Amazon and Google, as 22 00:01:44.879 --> 00:01:48.920 you probably know, have been experimenting. If they haven't done it, I 23 00:01:49.000 --> 00:01:53.560 mean, they have been trying to do a model where a consumer truly can 24 00:01:53.599 --> 00:01:59.560 go online and order a furnace or an ac. Now here's the problem. 25 00:01:59.599 --> 00:02:01.359 First, do you need a furnace racing? You may not need one, 26 00:02:01.439 --> 00:02:05.840 right, so you order one? Why? I mean when, first of 27 00:02:05.879 --> 00:02:08.759 all, consumer doesn't know when they need a replacement, right, That's one 28 00:02:08.840 --> 00:02:14.919 problem right there. But then they're using artificial intelligence. I saw a demonstration. 29 00:02:15.360 --> 00:02:20.159 Somebody wanted me to know what was going on, and there was a 30 00:02:20.199 --> 00:02:28.159 demonstration, and this demonstration showed a person answering questions and with a literally with 31 00:02:28.240 --> 00:02:34.800 a serial number and model of their unit, and questions where the AI could 32 00:02:34.840 --> 00:02:40.719 discern based on age symptoms, serial number, if they should the percentage of 33 00:02:42.080 --> 00:02:49.120 you should replace or not, and literally what that system by their zip code 34 00:02:49.520 --> 00:02:55.319 is costing them, and then what the new system literally right to the penny 35 00:02:55.400 --> 00:03:00.439 will save them. It's fascinating. So so really they can make the choice 36 00:03:00.759 --> 00:03:06.120 without someone stepping in their home. Think about that. So they say we 37 00:03:06.240 --> 00:03:09.599 need you need one or this is what you'll say. So if you want 38 00:03:09.639 --> 00:03:13.560 to move forward, here's what you do. And then they say this, 39 00:03:14.520 --> 00:03:19.199 we will also send a tech once you order and pay to see if you 40 00:03:19.240 --> 00:03:22.800 really do need it. I mean like there's a rare time these questions might 41 00:03:22.840 --> 00:03:28.120 not pan out, but you're talking to AI, they make an appointment, 42 00:03:28.919 --> 00:03:36.680 they have the equipment, and you get one visit to confirm and it's done. 43 00:03:36.879 --> 00:03:42.120 Then you go on. This is of course all right now in testing. 44 00:03:42.319 --> 00:03:45.400 And when I say testing, it's not even really testing. They don't 45 00:03:45.439 --> 00:03:49.280 really have people doing it right now. But when I say testing, maybe 46 00:03:49.319 --> 00:03:53.639 I mean just in the sky. They're just thinking about this, but they 47 00:03:53.680 --> 00:03:59.000 have people pretending. So then you pick an installer who is on an app 48 00:04:00.280 --> 00:04:04.560 app Once you confirm, so you had a guy come and check and then 49 00:04:04.639 --> 00:04:09.360 who knows, he just goes around checking a final check. Now you have 50 00:04:09.400 --> 00:04:13.759 the installer, come and install it. Like Uber. You pick the day. 51 00:04:14.159 --> 00:04:15.399 You can get up in the morning and say I think I want to 52 00:04:15.399 --> 00:04:18.639 install it today. You don't have to make an appointment. You pick the 53 00:04:18.680 --> 00:04:24.439 guy. They already have your order number. That guy goes and get your 54 00:04:24.480 --> 00:04:30.759 stuff and delivers and installs it. Now incredible. So it's like going to 55 00:04:30.839 --> 00:04:35.519 Amazon or Google or some other company and doing it all like that. Do 56 00:04:35.639 --> 00:04:42.839 you see that happening someday? You know, Artificial intelligence is fascinating to me, 57 00:04:43.000 --> 00:04:45.800 and we're always looking at ways we can implement it into our business. 58 00:04:45.839 --> 00:04:48.199 But and I don't want to be so naive to think that it won't work. 59 00:04:49.800 --> 00:04:54.360 It's a complicated business. Every great every great vision, every great business 60 00:04:54.399 --> 00:04:57.240 in the world. Somebody said it wouldn't work, right. Someone wants to 61 00:04:57.279 --> 00:05:01.839 simplify this. The challenges I SA there is, as we talk about all 62 00:05:01.839 --> 00:05:04.279 the time. You can buy the best piece of equipment money will buy. 63 00:05:04.360 --> 00:05:09.439 If it's not installed properly, it won't function properly. It might be unsaved. 64 00:05:09.600 --> 00:05:13.720 No, right, you're vetting out, you know, you know, 65 00:05:13.759 --> 00:05:16.000 well, supposedly this app would be like an Uber. So they're going to 66 00:05:16.120 --> 00:05:20.399 vet out the suppliers and have national deals and they're going to vet out installers 67 00:05:20.439 --> 00:05:24.199 obviously, just like you vet amount. That's what they say they'll do. 68 00:05:24.680 --> 00:05:28.839 Now again, none of this is actually happening, but it will, it 69 00:05:28.920 --> 00:05:31.920 will, it's it's it's probably the future of our industry. In fact, 70 00:05:32.199 --> 00:05:36.360 I believe direct to consumer. When I say direct, it's not really direct 71 00:05:36.360 --> 00:05:40.959 the people who run the app. It might be a big company, like 72 00:05:41.000 --> 00:05:44.519 a big consolidator, a big private equity that does this, and they use 73 00:05:44.560 --> 00:05:47.560 all of their affiliates around the country to fulfill the orders. They might want 74 00:05:47.560 --> 00:05:53.199 a piece of both action personal, just like a gas stations phased in self 75 00:05:53.240 --> 00:05:57.199 service. They had full service and self service, then someone fully self service. 76 00:05:57.279 --> 00:06:00.959 Others stayed with the with the model, with the hybrid. So here's 77 00:06:00.959 --> 00:06:04.920 the other big challenge I see with that. And regardless of how good the 78 00:06:04.959 --> 00:06:10.560 technology is and how good the company is, people naturally are not proactive that 79 00:06:10.600 --> 00:06:13.920 way. And you're you know, you're right, gonna you're right about even 80 00:06:13.920 --> 00:06:16.040 if they have because if they get up in their firm, business was seamless 81 00:06:16.480 --> 00:06:19.839 and they're gonna wait till a break, and if they get up and have 82 00:06:19.920 --> 00:06:25.000 no heat, they're not gonna go on an app and go through the questions 83 00:06:25.000 --> 00:06:29.680 and hope they can, although they could. But here's the deal. If 84 00:06:29.720 --> 00:06:31.600 they there is a contingency for that. If they got up and they have 85 00:06:31.680 --> 00:06:36.600 no heat, they get on and they ask questions again and again, the 86 00:06:36.639 --> 00:06:42.160 AI tries to direct them toward the percentages of whether you should replace or not. 87 00:06:42.480 --> 00:06:44.680 And you guys do that. Everyone does it. I'm not saying that's 88 00:06:44.720 --> 00:06:46.360 a bad thing. You don't go out saying we're just gonna sell this person 89 00:06:46.480 --> 00:06:49.120 new system no matter what. You never do that. I know you guys 90 00:06:49.120 --> 00:06:53.839 don't because you know that if you can make it work for someone and it 91 00:06:53.879 --> 00:06:56.639 doesn't cost them too much, they're gonna call you when they do need a 92 00:06:56.680 --> 00:07:00.319 replacement. That's correct, you know, if you're planting seeds, but the 93 00:07:00.399 --> 00:07:04.519 AI will skew toward should you replace, and if not, then the uber 94 00:07:05.079 --> 00:07:10.839 I call it this home services kind of app then would direct them to a 95 00:07:10.839 --> 00:07:15.360 technician. So you have the technicians who come and confirm, you have technicians 96 00:07:15.399 --> 00:07:19.560 who come and fix, and you have technicians who come and install, and 97 00:07:19.600 --> 00:07:25.519 they're all on this app pre screen. Again, this is all a dream 98 00:07:25.600 --> 00:07:30.319 right now. But as you said, everyone will eventually have to change the 99 00:07:30.360 --> 00:07:33.279 way they do business. Bob, I never stepped foot in a store, 100 00:07:33.959 --> 00:07:39.360 never, never anymore, I hardly do either. Everything I want I get 101 00:07:39.360 --> 00:07:44.759 delivered. And you know what, for those who are of the Church of 102 00:07:44.800 --> 00:07:46.040 climate change, and again, I'm not going to make fun of you, 103 00:07:46.399 --> 00:07:50.560 I just did by saying that. But if you are of that ilk, 104 00:07:51.759 --> 00:07:57.319 you know what. Shopping like I do, I'm not contributing to the carbon 105 00:07:57.319 --> 00:08:03.399 footprint. I believe that if we change our lifestyles and just start ordering stuff. 106 00:08:03.560 --> 00:08:07.000 Now, there are those who will never do that. They want to 107 00:08:07.040 --> 00:08:09.319 go to a store, they want to touch, they want to feel, 108 00:08:09.639 --> 00:08:13.439 and obviously it's kind of cheating when you go to a guy who's paying the 109 00:08:13.480 --> 00:08:18.600 rent and paying the bricks and mortar and you touch and feel and then go 110 00:08:18.680 --> 00:08:24.199 buy online. That's kind of taking advantage of people. But they have to 111 00:08:24.199 --> 00:08:28.560 have another model for that too, like not everyone is going to buy without 112 00:08:28.600 --> 00:08:31.000 touching and feeling. Now, in the supermarket, it's easy, you go 113 00:08:31.080 --> 00:08:35.159 and you know, Wheedies is Wheaties. It doesn't matter. You know, 114 00:08:35.399 --> 00:08:37.720 ketchup as ketchup. You just pick the brand you want. But when it 115 00:08:37.799 --> 00:08:43.440 comes to clothing, I don't know if that will ever happen, although usually 116 00:08:43.480 --> 00:08:46.799 people who shop clothing already know what they want or they like the design or 117 00:08:46.840 --> 00:08:50.360 something. Usually, and now you have a lot of these services that send 118 00:08:50.399 --> 00:08:54.519 it to you risk free. You have so many days to try them on 119 00:08:54.600 --> 00:08:58.679 and send them back in the same box. But I believe in the future 120 00:09:00.519 --> 00:09:05.200 everything bricks and mortar for shopping is going to be almost a thing of the 121 00:09:05.200 --> 00:09:09.879 past, just like offices, just for people sitting there. Our whole lives 122 00:09:09.919 --> 00:09:16.120 are with technology. Our entire landscape is changing. Working at home will be 123 00:09:16.240 --> 00:09:20.879 the norm for the jobs that you can do at home. Right I believe 124 00:09:20.000 --> 00:09:24.559 you're going to see a doctor's visits once again, our nurse practitioners. I 125 00:09:24.600 --> 00:09:28.799 believe you're going to see more virtual doctor's visits. I believe and again, 126 00:09:28.840 --> 00:09:31.840 this is all happening right now. It's not like I'm some big guru, 127 00:09:31.960 --> 00:09:37.120 right, I mean, I'm not a sage. These are happening all services. 128 00:09:37.960 --> 00:09:43.159 I can't think of anything that can't be done with a more efficient hybrid 129 00:09:43.240 --> 00:09:46.919 model. I don't know. I would agree with you. It's changed our 130 00:09:46.039 --> 00:09:50.039 business tremendously, especially since COVID. We're forced to change, you know, 131 00:09:50.080 --> 00:09:54.039 I think as bad as COVID was, it forced a lot of companies to 132 00:09:54.039 --> 00:10:00.480 re evaluate how they operate their businesses. Exactly, Jackie, you want to 133 00:10:00.519 --> 00:10:05.399 talk about, Jackie, I was just I had an experience with somebody on 134 00:10:05.440 --> 00:10:09.759 your sleeves Brigade. Oh oh, who is it, Jackie? Have you 135 00:10:09.799 --> 00:10:13.679 called before? By the way, No, I'm not even in Colorado? 136 00:10:13.120 --> 00:10:18.639 Okay? Where are you? I'm in Arizona, okay. And who did 137 00:10:18.679 --> 00:10:24.080 you have an experience with? Michael van Elstein? Michael? Did he move? 138 00:10:24.360 --> 00:10:30.240 Did he move down there? He moved to Chusa on and he's honest 139 00:10:30.320 --> 00:10:33.559 to god, I got to put that on the sleeves Brigade. So this 140 00:10:33.639 --> 00:10:39.080 man wasn't satisfied ripping people off in Colorado and moved away. But here's what's 141 00:10:39.120 --> 00:10:43.120 amazing to me. You move away, you have a chance to make things 142 00:10:43.240 --> 00:10:48.080 right, and what do you do? You end up doing the same crap? 143 00:10:50.320 --> 00:10:54.879 Well, five hundred dollars and what did he do? By the way, 144 00:10:56.320 --> 00:11:03.200 he's a mechanic and he it starts. I don't want the story to 145 00:11:03.240 --> 00:11:05.559 be too long, but it starts that he tries to get money from you 146 00:11:05.600 --> 00:11:09.440 to buy the parts. That's right that I said I would buy it. 147 00:11:09.840 --> 00:11:16.000 He's a mobile mechanic right right right. And if people look at sles Brigade 148 00:11:16.080 --> 00:11:18.879 dot com and put in and you go to the left where the categories are, 149 00:11:18.879 --> 00:11:24.799 and you put down the miserable mechanics is the category you'll find Michael van 150 00:11:24.840 --> 00:11:28.039 Olstein? Does he still have the goatee there? And stuff? And then 151 00:11:28.440 --> 00:11:35.559 basically, here's what this guy does. He takes exactly what he did. 152 00:11:35.759 --> 00:11:39.960 Do you know we had people here who paid a man to pay twenty seven 153 00:11:39.039 --> 00:11:43.360 hundred. Duncan paid nine hundred and forty, Dennis paid five point fifty. 154 00:11:45.039 --> 00:11:48.120 Masty paid twenty six hundred, James paid two thousand. I'm telling you some 155 00:11:48.159 --> 00:11:54.080 of the victims. Listen to this. Hernan Rodriguez paid seven grand, Jean 156 00:11:54.279 --> 00:11:58.480 paid twenty five hundred. This man took almost one hundred thousand dollars before leaving 157 00:11:58.519 --> 00:12:03.840 Colorado. How much do you take you for? Again? I feel lucky 158 00:12:03.879 --> 00:12:07.279 at only five hundred. Right now, what phone number I want to get 159 00:12:07.320 --> 00:12:13.679 the latest information on this scumbag if you could help me out and then I'll 160 00:12:13.679 --> 00:12:18.879 warn others. What number is he using right now? Let me look it 161 00:12:18.960 --> 00:12:24.440 up here? Real okay? Thank you? Also, he advertises on Craigslist, 162 00:12:24.559 --> 00:12:26.440 and so I, well, of course that's you know, they should 163 00:12:26.799 --> 00:12:31.559 call it scams list. Yeah. Well I went back to Craigslist and I 164 00:12:31.600 --> 00:12:37.320 made my own ad warning people about him, and I got two people that 165 00:12:37.440 --> 00:12:45.879 contacted me so already in Arizona. Yeah, yep, Oh my god, 166 00:12:46.240 --> 00:12:52.759 Hey, are you on next door? No, okay, that's a good 167 00:12:52.799 --> 00:12:56.360 app too for warning people about people. Would you like his number, then, 168 00:12:58.080 --> 00:13:01.320 yes, I would. I want to know if it's the same one 169 00:13:01.360 --> 00:13:09.600 we have. What is it? I thinks two four six one. Let 170 00:13:09.600 --> 00:13:15.639 me see which one I have on Slea's brigade. Hold on four one seven 171 00:13:15.759 --> 00:13:22.279 one, hold on. Oh no, he's got a new number. Yeah, 172 00:13:22.320 --> 00:13:28.360 so he's been ripping people off again. Yeah, hey, Kelly, 173 00:13:28.440 --> 00:13:31.879 call him right now, call him if you can here. Let me give 174 00:13:31.879 --> 00:13:35.759 you that number again, or unless you I'll give it to her again. 175 00:13:35.799 --> 00:13:39.679 But oh my gosh, listen, let's try to put out the word and 176 00:13:39.679 --> 00:13:41.799 get your money. I mean, I don't think we will the guy, 177 00:13:41.919 --> 00:13:46.080 the guy. There are just people that are liars and cheaters. By the 178 00:13:46.120 --> 00:13:48.759 way, people, if you know liars and cheaters and ripoffs, or if 179 00:13:48.759 --> 00:13:52.919 you have a problem, like like our caller, please let us know now. 180 00:13:54.039 --> 00:13:56.679 I want to make sure Kachina get her get get her number so we 181 00:13:56.720 --> 00:14:00.879 can get a hold of her if we need to, And then in case 182 00:14:00.919 --> 00:14:03.879 we can track this scumbag down and do me a favorite. Kachina, why 183 00:14:03.879 --> 00:14:07.159 don't you call the guy and say listen, you know we we'd like you 184 00:14:07.200 --> 00:14:09.879 to come on the air. I just want to see if he even answers 185 00:14:09.960 --> 00:14:15.159 his phone. I'm Tom Martino three O three seven one three Talk Probit Energy. 186 00:14:15.440 --> 00:14:20.320 If you want solar and you want it done honestly from installation sales service. 187 00:14:20.720 --> 00:14:24.279 They do it all. They have systems that around twenty grand with battery 188 00:14:24.320 --> 00:14:35.799 backups after credits. That's probid Energy dot com. Go with a sure thing 189 00:14:35.919 --> 00:14:39.320 Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're 190 00:14:39.399 --> 00:14:46.360 content. Time for an insurance checkup free, no obligation. In comparison, 191 00:14:46.480 --> 00:14:52.559 call Compass Insurance paying too much your coverage at dozens of insurance companies find out 192 00:14:52.600 --> 00:14:54.679 now three all three seven to seven to one help. You'll think you're his 193 00:14:54.840 --> 00:14:58.480 only customer. When you choose Frank durand the real estate Man dot com to 194 00:14:58.559 --> 00:15:05.600 list your home with Remax Alliance three all three nine two zero sixteen twenty two. 195 00:15:05.480 --> 00:15:09.919 Hi Tom Artino here three all three seven one three talk seven one three 196 00:15:09.000 --> 00:15:13.639 A two five five. Bob logan with me from plumb Line Services. We're 197 00:15:13.679 --> 00:15:18.360 talking about direct to consumer models on a lot of stuff that I believe will 198 00:15:18.399 --> 00:15:24.279 happen in the near future. And I'd like to know your shopping habits if 199 00:15:24.279 --> 00:15:26.600 you can let us know. By the way, Kachina, when you called, 200 00:15:26.799 --> 00:15:30.440 did you call that number to see that? Sleeves answered, I did. 201 00:15:30.679 --> 00:15:35.080 It went straight to voicemail. So I left a message. What kind 202 00:15:35.120 --> 00:15:39.759 of message would you leave a guy like that? Just curious? I said 203 00:15:39.759 --> 00:15:45.559 that I was in shopping for somebody to fix my car. Oh what a 204 00:15:45.919 --> 00:15:50.840 smart liar. That is wonderful. Three O three seven one three talk. 205 00:15:50.919 --> 00:15:56.840 That's good stuff. We employ every means possible, except illegal stuff, to 206 00:15:56.919 --> 00:16:04.799 try to grab these scumbags, so direct to consumer models. He's a mobile 207 00:16:04.879 --> 00:16:11.120 mechanic, and that that is one area where I don't want direct to consumer. 208 00:16:11.159 --> 00:16:14.320 I want to go to a mechanic, Bob. I'll tell you why 209 00:16:14.399 --> 00:16:18.120 they have the diagnostics, the machines. I think that's one area. Now, 210 00:16:18.240 --> 00:16:22.120 buying the car is a different story, But fixing a car, what 211 00:16:22.200 --> 00:16:26.639 do you think, Well, I don't know if they could have truck mounted 212 00:16:26.679 --> 00:16:30.519 equipment diagnosis now, bait, wait a minute, I'm stupid here. I'm 213 00:16:30.519 --> 00:16:37.399 talking technology. What would prevent them from having every single bit of technology remoted 214 00:16:37.000 --> 00:16:44.039 to somewhere? In other words, you could literally have the sensors do by 215 00:16:44.080 --> 00:16:48.480 the sky. They could then in other words, I was just thinking, 216 00:16:48.519 --> 00:16:51.440 wait a minute, maybe they can't have all the computers on board. They 217 00:16:51.440 --> 00:16:56.039 don't need them. They just need the sensors and the sensor array could send 218 00:16:56.159 --> 00:17:02.120 data to a central location that they subscribe to for all of these diagnostics, 219 00:17:02.559 --> 00:17:06.559 but then fixing it. Okay, that would be cool for diagnostics, So 220 00:17:06.759 --> 00:17:10.319 maybe that's the way to go. You have them come to your house, 221 00:17:10.640 --> 00:17:15.119 they do all of the diagnostics based on all of the equipment, either in 222 00:17:15.200 --> 00:17:18.319 the cloud or in the van, then come up with the recommendations. And 223 00:17:18.400 --> 00:17:22.359 if you need parts in all of that, I don't think most subdivisions want 224 00:17:22.359 --> 00:17:27.519 people taking their cars apart in their driveways or whatever. So if then then 225 00:17:27.599 --> 00:17:33.480 you can make an appointment, pay for the parts up front on the app 226 00:17:33.079 --> 00:17:38.000 make an appointment, and then no downtime, right, now you go to 227 00:17:38.039 --> 00:17:41.279 a dealer or go to a place, they look at all everything you need, 228 00:17:41.359 --> 00:17:45.720 your car sitting there for a week, sometimes just waiting for parts. 229 00:17:45.200 --> 00:17:51.359 But that could be a really efficient model. Wow. Yeah. Sometimes that's 230 00:17:51.359 --> 00:17:55.440 the most frustrating part is waiting to find out what no I know is wrong. 231 00:17:55.480 --> 00:17:56.799 Why I went to a body shop one time? First of all, 232 00:17:56.799 --> 00:18:00.440 they estimate it right. Let me pay for the parts right now, the 233 00:18:00.480 --> 00:18:03.440 ones you know I need. Let me pay for him, Let me pay 234 00:18:03.480 --> 00:18:06.799 for the paint. Let me pay for what I know I need. Okay, 235 00:18:06.880 --> 00:18:07.920 He's a well, a lot of times when you're take it apart, 236 00:18:07.920 --> 00:18:12.079 there's a zilli fine. Okay, but at least you got what you need 237 00:18:12.119 --> 00:18:15.559 and you can be taking it apart when you order something. Fine. I 238 00:18:15.720 --> 00:18:19.480 understand there are some things hidden, but not much, not much. There's 239 00:18:19.559 --> 00:18:25.480 got to be more efficiency. People. Do you agree any suggestions my YouTube 240 00:18:25.519 --> 00:18:29.759 morons, you're usually pretty good at coming up with suggestions. What do you 241 00:18:29.839 --> 00:18:36.880 think? And my Facebook flunkies, humans have run the course, says Hellcat. 242 00:18:37.279 --> 00:18:41.119 He I will replace us all. I don't think. I'm not talking 243 00:18:41.160 --> 00:18:45.720 about replacement. I'm talking about enhancement. Let's talk to Scott he has a 244 00:18:45.759 --> 00:18:49.799 warranty issue. Scott. What's going on with you? Hello, Scott? 245 00:18:52.160 --> 00:18:57.200 What's happening? By the way, I urge people get your problems out before 246 00:18:57.240 --> 00:19:00.680 they become big ones. At three to zero three are he's seven to one 247 00:19:00.720 --> 00:19:03.200 to three? Talk or leave us a message or call us at three h 248 00:19:03.200 --> 00:19:06.079 three Martina. When we're here, we'll pick right up. So what's going 249 00:19:06.119 --> 00:19:10.599 on, Scott? So my girlfriend actually went out and bought her son a 250 00:19:10.640 --> 00:19:15.279 truck to replace the one that was wrecked back in decembery Now, she went 251 00:19:15.319 --> 00:19:19.000 out and bought her son. How olders her son? He's nineteen. Well, 252 00:19:19.039 --> 00:19:22.160 she's okaying for it. He's paying for it? No, I get 253 00:19:22.160 --> 00:19:27.839 it. She shopped with him, he helped him shop, Okay, And 254 00:19:27.880 --> 00:19:33.400 what happened. So we've had the truck for a little bit. When she 255 00:19:33.599 --> 00:19:37.319 when they purchased the truck, it had about a five to six inch lift 256 00:19:37.359 --> 00:19:41.960 on it. What is the what is the truck? It's Chevy Silverado. 257 00:19:42.799 --> 00:19:51.200 What year twenty seventeen? And how many miles? Oh, that's good. 258 00:19:51.240 --> 00:19:57.559 I want to say eighty or ninety I believe Okay, go ahead, okay. 259 00:19:57.640 --> 00:20:02.119 So when she bought the truck, she wanted to make sure that she 260 00:20:02.200 --> 00:20:06.440 got the platinum extended warranty on it to help cover it. And then you 261 00:20:06.519 --> 00:20:08.519 said the truck had a lift on it. What do you mean, yes, 262 00:20:10.160 --> 00:20:12.400 lift, so it's raised up higher than a normal truck. Oh, 263 00:20:12.480 --> 00:20:15.200 the truck was lifted. I get it. I thought you meant like a 264 00:20:15.240 --> 00:20:19.319 toature. Okay, truck was lifted. Got it? The lifted suspension. 265 00:20:19.400 --> 00:20:25.319 By the way, did that come from the factory? That way? It 266 00:20:25.440 --> 00:20:29.640 came from the dealership that she bought it through. Some somebody else had put 267 00:20:29.640 --> 00:20:34.240 this on after it left the factory. Okay, Okay, that's really important. 268 00:20:34.240 --> 00:20:41.680 And where did she buy it? I want to say McDonald vovo. 269 00:20:41.440 --> 00:20:45.839 Okay, So now what happened? And by the way, she bought an 270 00:20:45.920 --> 00:20:49.240 extended warranty with a ninety thousand mile truck. Not a good idea, but 271 00:20:49.359 --> 00:20:52.440 she did, right, she bought one. Well, I could be wrong 272 00:20:52.480 --> 00:20:56.079 on the mile edge itself, to be honest. Okay, Well, it 273 00:20:56.079 --> 00:20:59.960 wouldn't. It wouldn't matter any I wouldn't buy an extended warranty on to use. 274 00:21:00.359 --> 00:21:02.599 Well, go ahead. What happened. Well, part of the reason 275 00:21:02.640 --> 00:21:04.759 she did is because she knows parts go out. But she also added the 276 00:21:04.799 --> 00:21:10.440 lift kit protection as well inside of the extended warranty. Knowing that a lot 277 00:21:10.480 --> 00:21:17.200 of warranty wait, so she specifically named an after market lift kit. I've 278 00:21:17.240 --> 00:21:21.599 never even heard of a warranty that does that. How did she add the 279 00:21:21.640 --> 00:21:25.960 after market lift kit? That would be a question for the dealership. The 280 00:21:26.000 --> 00:21:29.200 dealership. I offered it when she was trying to buy it, and did 281 00:21:29.200 --> 00:21:33.720 it so it cost her extra to include the lift kit? Yes? It 282 00:21:33.759 --> 00:21:37.000 did? All right, hold on, we'll come back. This is very 283 00:21:37.000 --> 00:21:41.160 interesting, by the way, Scott, I have never heard of adding after 284 00:21:41.279 --> 00:21:45.960 market components to an extended warranty. What's the name of that warranty, by 285 00:21:45.960 --> 00:21:49.839 the way, so I can look it up. I would have to speak 286 00:21:49.839 --> 00:21:52.720 to her to get that from me. Is she somewhere we can get these 287 00:21:52.799 --> 00:21:56.839 quick answers. I was actually going to see if I could get in touch 288 00:21:56.880 --> 00:22:00.440 with her to see if she'd be willing to talk. Yeah, see if 289 00:22:00.440 --> 00:22:02.720 she can. While we're taking this break three all three, seven, one, 290 00:22:02.799 --> 00:22:06.119 three, eight, two five five, I'd really love to see what 291 00:22:06.200 --> 00:22:12.400 we could do with that. Okay, Denverregen dot com compounded Semiglue Tide that's 292 00:22:12.440 --> 00:22:17.279 the weight loss drug. Just two hundred and fifty bucks a month. You 293 00:22:17.279 --> 00:22:19.519 know people are paying twelve and fourteen hundred for the brand names and can't even 294 00:22:19.559 --> 00:22:30.519 get it these they have plentiful supplies of the compounded ingredient Denver Regen dot com. 295 00:22:30.759 --> 00:22:33.799 Go with a sure thing Denver's best roofer Excel Roofing dot com. You 296 00:22:33.839 --> 00:22:41.920 don't pay a cent until you're content. Time for an insurance check up free, 297 00:22:41.960 --> 00:22:45.440 no obligation. In comparison, call Compass Insurance paying too much your coverage 298 00:22:45.480 --> 00:22:49.119 at dozens of insurance companies find out now three all three seven to seven to 299 00:22:49.160 --> 00:22:52.880 one. Help. You'll think you're his only customer when you choose Frank durand 300 00:22:52.880 --> 00:22:57.319 the real estate Man dot com to list your home with Remax Alliance three all 301 00:22:57.319 --> 00:23:07.319 three nine two zero sixteen twenty to Hi, Tom Martine, you're a troubleshooter. 302 00:23:07.400 --> 00:23:11.839 I think eventually we should talk about buying cars in a different way. 303 00:23:12.039 --> 00:23:17.880 The most antiquated system on Earth. Kathy's got a question for bob Logan a 304 00:23:17.880 --> 00:23:22.200 plumb line. Kathy, go ahead, I yeah, I have one of 305 00:23:22.240 --> 00:23:27.440 your refral list people that doesn't do what I need. Oh my gosh, 306 00:23:27.480 --> 00:23:32.240 who is it? Who is it? Fixit? Twenty four to seven. 307 00:23:32.480 --> 00:23:34.599 What did they not they're a good company. What did they not do? 308 00:23:36.400 --> 00:23:38.680 They don't do window wells. I've got a window well that won't drain. 309 00:23:38.799 --> 00:23:42.240 I've had two plus Oh my gosh, Well plumbline doesn't do windo wells, 310 00:23:42.240 --> 00:23:47.119 do you, guys? I mean by window wells, you mean literally the 311 00:23:47.440 --> 00:23:51.319 basement window, right, the basement window. Well, yeah, I've got 312 00:23:51.319 --> 00:23:53.920 one, well, actually two, but the other one doesn't do it often 313 00:23:56.079 --> 00:24:00.279 that shows up, and I've found out that there's supposedly drain inside there that 314 00:24:00.359 --> 00:24:06.519 could be clobbed or something else. But the plumbo Okay, I see why 315 00:24:06.559 --> 00:24:10.920 you window wheels or they the one guy that told me what to do. 316 00:24:11.039 --> 00:24:15.200 I did what he told me, and I this last storm it filled up 317 00:24:15.240 --> 00:24:18.039 again and flooded my basement. I see why you thought it might be a 318 00:24:18.119 --> 00:24:22.400 dream, Bob. That sounds like outside drainage to me, what do you 319 00:24:22.440 --> 00:24:26.079 think it is? Outside drainage? And that's not something we do as well. 320 00:24:26.160 --> 00:24:30.400 It's you know, like French strains, for example. We don't do 321 00:24:30.440 --> 00:24:36.880 French trains. Lest we had a good cut typically foundation repair company, or 322 00:24:37.480 --> 00:24:41.599 we hadthing like that. Well, hold on, no window okay, it's 323 00:24:41.640 --> 00:24:45.640 not the window well itself. Then it's outside drainage well. The in the 324 00:24:45.680 --> 00:24:49.920 newer construction, and I say newer is you know within in the past many 325 00:24:51.000 --> 00:24:57.119 years there's a drainage system below the window well itself to remove the water rather 326 00:24:57.160 --> 00:25:02.680 than having the window well up with water. There's a there's a brain system. 327 00:25:02.799 --> 00:25:06.440 Is it a French strain? Is that or similar to a French train? 328 00:25:06.960 --> 00:25:10.160 So we have to figure out on our list who does French strains. 329 00:25:10.200 --> 00:25:14.200 That's really what we're thinking about right now. And I'm going to put in 330 00:25:14.319 --> 00:25:18.319 French drains to see if I can get a hit on my referrals. No, 331 00:25:18.319 --> 00:25:22.240 no, seriously, that's what you need. That's why you called fix 332 00:25:22.319 --> 00:25:26.079 it and you called plumbline or we're asking plumbine because you think drainage, so 333 00:25:26.200 --> 00:25:30.200 you thought drains, right, I'm trying to call you guys because they yeah, 334 00:25:30.240 --> 00:25:32.920 no, no, I get it. No, no, I said, 335 00:25:33.000 --> 00:25:38.119 no, I know. So I am thinking, I don't we had 336 00:25:38.160 --> 00:25:42.960 someone who did these French strains and I don't. I can't find them on 337 00:25:44.160 --> 00:25:48.880 here. I'm looking. I'm still looking French trains, you know. I'm 338 00:25:48.880 --> 00:25:53.519 going to ask Bob from L. E. M. Landscaping to call in 339 00:25:53.599 --> 00:25:57.480 if he's listening, or kachina give him a call. He might know people 340 00:25:59.079 --> 00:26:03.680 if he doesn't do it done mind floor? What deeke? Wait a minute? 341 00:26:03.880 --> 00:26:07.920 We called? He called on his own. Yes, Oh my god, 342 00:26:07.240 --> 00:26:11.079 is this like magic? My little mental telepathy thinks Bob, I didn't 343 00:26:11.079 --> 00:26:15.400 even know you called when I said that, Bob, what do you think 344 00:26:15.599 --> 00:26:18.400 I know that? Well? Tom, I need to ask her a couple 345 00:26:18.440 --> 00:26:22.039 of questions. It's just a newer house or an old house two thousand and 346 00:26:22.039 --> 00:26:27.480 six. Okay, so you have little drains with rock in the bottom, 347 00:26:27.559 --> 00:26:33.720 right, supposedly you haven't, okay. So if there are all the new 348 00:26:33.759 --> 00:26:37.960 houses, a lot of them, put these strain pass in with rock up 349 00:26:38.000 --> 00:26:41.640 to them so the water will go in them. If if you don't have 350 00:26:41.720 --> 00:26:45.960 that, that's what we need to put in there. And what you gotta 351 00:26:45.000 --> 00:26:48.720 do. You gotta dig down to the base, get the pipe out of 352 00:26:48.759 --> 00:26:52.319 there. And I don't know how to deep your grains are? I mean 353 00:26:52.359 --> 00:26:56.720 here, windowells. But here's something we do is done him a lot for 354 00:26:56.799 --> 00:27:03.759 new houses. So what's more to tell you with it? Southeast alat Oh, 355 00:27:03.799 --> 00:27:07.039 we do a lot of work out there. Okay. Yeah, I'm 356 00:27:07.079 --> 00:27:12.119 basically right by a Rapaho Connie Fairground. And by the way, Bob at 357 00:27:12.240 --> 00:27:17.920 L. E. M. Landscaping is a member of my referral list at 358 00:27:17.960 --> 00:27:22.079 referral list dot com. He does great work. But I want to ask 359 00:27:22.119 --> 00:27:26.160 another question, Bob, can you repair it or do you have to install 360 00:27:26.200 --> 00:27:30.559 a new one? Well? At times, you know, if it's not 361 00:27:30.720 --> 00:27:33.039 draining, why don't you days for her? It's broke? And if they 362 00:27:33.160 --> 00:27:37.799 pass tied down there saying is solid is crushed. So I can't answer that 363 00:27:37.920 --> 00:27:41.920 question. We have to see what she has and probably have to dig it 364 00:27:41.960 --> 00:27:48.440 off a jain. If she could get me a couple of pictures looking down 365 00:27:48.480 --> 00:27:49.400 at me. All right, I'm going to give her. I'm going to 366 00:27:49.440 --> 00:27:53.839 give her your company number here. L. E. M. Landscaping is 367 00:27:53.960 --> 00:28:04.079 three oh three five six four nine one zero four okay, and then Kitschina, 368 00:28:04.160 --> 00:28:07.599 make sure she gets that. I got to take a break. Three 369 00:28:07.640 --> 00:28:10.880 oh three seven one three talk seven one three eight two five five. Now, 370 00:28:11.000 --> 00:28:15.440 Scott, did you get a hold of your girlfriend? Oh? Thanksfully 371 00:28:15.480 --> 00:28:18.000 able to get her on the line with us. Okay, And what's your 372 00:28:18.079 --> 00:28:26.640 name, Kelly? What's your name? My name is Kelly, Kelly, 373 00:28:26.839 --> 00:28:32.759 did you do you have actually something in writing that talks about this warranty covering 374 00:28:32.799 --> 00:28:38.640 the aftermarket lift kit? Yees? I do? Wow? Wow? Okay, 375 00:28:38.680 --> 00:28:45.119 good. What's the name of the warranty the well, the name of 376 00:28:45.160 --> 00:28:48.480 the warranty company is called Fidelity. Oh okay, uh huh, I've heard 377 00:28:48.480 --> 00:28:52.319 of him. Hold on and we'll come right back to you. Okay, 378 00:28:52.359 --> 00:28:56.359 thank you for being on three oh three seven one three eight two five five. 379 00:29:00.880 --> 00:29:03.960 Go with a sure thing Denver's best roofer Excel Roofing dot com. You 380 00:29:03.960 --> 00:29:11.160 don't pay a cent until you're content. Time for an insurance checkup free no 381 00:29:11.240 --> 00:29:18.160 obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies 382 00:29:18.240 --> 00:29:21.799 find out now three all three seven seven one help. You'll think you're his 383 00:29:21.960 --> 00:29:25.960 only customer when you choose Frank durand the real estate Man dot com to list 384 00:29:26.000 --> 00:29:30.720 your home with Remax Alliance three all three nine two zero sixteen twenty two. 385 00:29:33.519 --> 00:29:38.000 Hi Tom Martino here three all three seven one three talk seven one three eight 386 00:29:38.039 --> 00:29:45.880 two five five. So I was talking to Scott and his girlfriend. Uh, 387 00:29:45.920 --> 00:29:52.920 and we're talking about and this is Kelly I believe about this aftermarket warranty. 388 00:29:52.160 --> 00:29:56.759 So what's the problem, Kelly. So, I purchased the aftermarket warrantine 389 00:29:56.799 --> 00:30:02.160 because it was on a list of the truck was on a lift. I 390 00:30:02.200 --> 00:30:06.559 also purchased, on top of the Platinum extended warranty, the lift kick coverage 391 00:30:06.799 --> 00:30:12.319 on the truck it turned it. I bought this on December second. I 392 00:30:12.359 --> 00:30:18.079 have not made any modifications to the truck and other than the one that was 393 00:30:18.119 --> 00:30:22.240 on it already, right, I didn't make that modification, So you didn't 394 00:30:22.240 --> 00:30:25.960 make it. I got you. I got you so and the dealer that 395 00:30:26.119 --> 00:30:30.119 sold it to is the one that sold you the Fidelity extended warranty exactly. 396 00:30:30.240 --> 00:30:34.720 And the wheels on the truck are the original wheels that came with the truck. 397 00:30:36.160 --> 00:30:40.799 Well, it turns out that the transmission went out in this truck, 398 00:30:40.839 --> 00:30:47.079 and so I took it to my mechanic and when we submitted the claim to 399 00:30:47.119 --> 00:30:53.359 have the transmission replaced, Fidelity came out and they ultimately denied the claim for 400 00:30:53.480 --> 00:30:57.559 the transmission. And the reason why they denied the claim was because the wheels 401 00:30:57.920 --> 00:31:04.440 are point a out of their specs and I see the wheel or the tire 402 00:31:06.640 --> 00:31:11.200 the wheels. The rims, and those rims were on the truck. Are 403 00:31:11.240 --> 00:31:17.119 they factory rims? No, no, they're after market there, after market 404 00:31:17.200 --> 00:31:21.599 rims that were all okay, they see they they snuck this in. I 405 00:31:21.920 --> 00:31:26.160 can see what they're doing. They didn't cover the rims. The only aftermarket 406 00:31:26.200 --> 00:31:30.559 stuff they'll cover is stuff named in the policy. You didn't have the rims 407 00:31:30.640 --> 00:31:33.160 named. And if you're claiming the rims are part of the lift kit, 408 00:31:33.240 --> 00:31:37.799 it's not going to work. Is that what you're trying to do? No, 409 00:31:37.799 --> 00:31:40.000 no, no, no, no, no no no. They're denying 410 00:31:40.039 --> 00:31:44.720 the trans they're denying the transmission. Uh work because they say that the wheels. 411 00:31:45.240 --> 00:31:48.400 No, I get no, I get that. I get that. 412 00:31:48.839 --> 00:31:53.160 So they're saying that your truck, your truck was out of spec. I 413 00:31:53.240 --> 00:31:56.680 get it. I get it. Not because of the lift kit, but 414 00:31:56.799 --> 00:32:02.720 because of the wheels. Right. And it's now now let me explain why 415 00:32:02.759 --> 00:32:08.720 I said the wheels were not covered. Because in a warranty, if a 416 00:32:09.000 --> 00:32:16.039 covered part causes the failure of an covered part, then it's covered. If 417 00:32:16.079 --> 00:32:22.160 an uncovered part causes the failure of a covered part, it is not covered. 418 00:32:22.640 --> 00:32:27.480 And if a covered part, it just it's just they have to be 419 00:32:27.559 --> 00:32:30.680 covered, whether to cause it or to be or to be repaired by it. 420 00:32:31.160 --> 00:32:38.119 So because they're saying an uncovered spec, an uncovered part caused the failure 421 00:32:38.160 --> 00:32:43.039 of your transmission, they're not covering the transmission. But what I want to 422 00:32:43.039 --> 00:32:47.519 know is this, since then, that means literally that that truck did not 423 00:32:47.720 --> 00:32:54.200 have coverage for that from the beginning. Well, actually, I submitted a 424 00:32:54.200 --> 00:33:00.000 warranty claim back in January because it needed new ball joints, and they actually 425 00:33:00.000 --> 00:33:04.880 covered the ball joints. That's bad. I wish they hadn't, because then 426 00:33:04.880 --> 00:33:08.359 I would have made an argument for a full refund of the warranty that shows 427 00:33:08.440 --> 00:33:12.759 that this is good ahead. This is what they're saying now, is that 428 00:33:12.880 --> 00:33:17.039 I don't have that. They can't tell me exactly if I still have a 429 00:33:17.079 --> 00:33:20.839 warranty or if I don't have a warranty, if I'm covered or I'm not. 430 00:33:20.920 --> 00:33:24.240 You will not be covered for anything having to do with anything rolling on 431 00:33:24.279 --> 00:33:30.240 the ground. You won't be covered for transfer cases, transmissions. You shouldn't 432 00:33:30.279 --> 00:33:32.480 have been covered. Maybe the ball joints you would have been covered for. 433 00:33:34.119 --> 00:33:38.440 You're probably not going to be covered for anything that the wheels affect anything. 434 00:33:38.960 --> 00:33:43.920 If I were you, I here's what I would do. I would go 435 00:33:44.000 --> 00:33:49.799 to the dealer and I'd say to the dealer, what's that. I've already 436 00:33:49.799 --> 00:33:52.680 gone to the dealer, and in fact they but you didn't hear what I 437 00:33:52.720 --> 00:33:54.279 was going to say. I didn't say, just go to the dealer. 438 00:33:54.799 --> 00:34:04.799 I would go to the dealer specifically saying this, you breached your contract with 439 00:34:04.920 --> 00:34:09.880 me because you offered me this knowing or should have known, this truck would 440 00:34:09.880 --> 00:34:14.760 not have been covered. I wouldn't have known that. You're the only one 441 00:34:14.800 --> 00:34:17.840 that could have known that. So you sold me the truck, charged me 442 00:34:17.960 --> 00:34:24.400 for a warranty, and then it's a warranty that can't be used on many 443 00:34:24.480 --> 00:34:30.239 of the components. Therefore, I want a refund of the warranty. That's 444 00:34:30.280 --> 00:34:34.119 the best I'm going to do. We're never going to get him to cover 445 00:34:34.199 --> 00:34:38.719 the transmission. We probably can get you a refund. They did they as 446 00:34:38.760 --> 00:34:43.760 a courtesy to me. They are fixing the they are doing the transmission, 447 00:34:44.119 --> 00:34:49.159 but then my extended warranty after that will not basically cover anything. Well, 448 00:34:49.159 --> 00:34:55.760 how much hold on? How much is the transmission repair? H and what 449 00:34:55.840 --> 00:35:01.239 did you pay for the warranty? I actually don't have that dollar. Here's 450 00:35:01.239 --> 00:35:05.880 what I'm thinking, Kelly. You're ahead because the only thing you could have 451 00:35:05.960 --> 00:35:08.079 demanded is a refund. They're actually paying you more than that, plus they 452 00:35:08.079 --> 00:35:12.280 did to ball Joints in January. I know you don't want to hear this, 453 00:35:12.599 --> 00:35:15.360 but you'd better call it good. You're ahead of the game, and 454 00:35:15.400 --> 00:35:23.159 I don't think I can do any better for you. Go with a sure 455 00:35:23.239 --> 00:35:28.800 thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until 456 00:35:28.800 --> 00:35:36.000 you're contenth time for an insurance checkup free, no obligation. In comparison, 457 00:35:36.119 --> 00:35:40.199 call Compass Insurance paying too much your coverage at dozens of insurance companies find out 458 00:35:40.239 --> 00:35:44.320 now three all three seven to seven to one help. You'll think you're his 459 00:35:44.480 --> 00:35:47.480 only customer when you choose Frank durand the real estate Man dot com to list 460 00:35:47.519 --> 00:36:00.639 your home with Remax Alliance three oh three nine two zero sixteen twenty two news 461 00:36:01.400 --> 00:36:07.559 need advice? Who you don't have? Come running as fast as we can. 462 00:36:08.880 --> 00:36:15.159 Shooter's gonna help coming man. This is the trouble Shooter Show. No 463 00:36:15.760 --> 00:36:23.079 Tom Martinez, Hi Tom Martino, Your trouble Shooter three all three seven one 464 00:36:23.159 --> 00:36:28.239 three talk three all three seven one three eight two five five give us a 465 00:36:28.280 --> 00:36:30.320 call. We have lines up and we have Bob Bob Logan with us from 466 00:36:30.320 --> 00:36:35.800 Plumbline Services as well, and we're here to help you solve problems, answer 467 00:36:35.880 --> 00:36:38.519 questions, take complaints, make your life a little easier. Uh. This 468 00:36:38.599 --> 00:36:43.519 hour brought to you by renew home Innovations dot Com. What a wonderful company 469 00:36:43.559 --> 00:36:46.800 for custom made showers. Wow, they're great and they will do showers with 470 00:36:46.920 --> 00:36:52.199 stone walls or stone resin, no maintenance, glass panels with no shower doors 471 00:36:52.280 --> 00:36:55.800 needed or curtains because they go around a corner, no thresholds to walk or 472 00:36:55.800 --> 00:37:00.199 stumble over. These are beautiful. They'll renew your whole bathroom, that's why 473 00:37:00.239 --> 00:37:02.920 they call it. Renew Home Innovations dot Com. Two or three days to 474 00:37:04.000 --> 00:37:08.079 do it and listen to this like seventy two months to pay with no interest. 475 00:37:08.639 --> 00:37:13.679 Wow. Renew Home Innovations dot Com three h three nine are four to 476 00:37:13.679 --> 00:37:19.760 two thousand. Bill has an issue with Chase Bank and then whatever's on your 477 00:37:19.800 --> 00:37:23.800 mind. People, But these extended warranties. A word about this extended warranty 478 00:37:23.880 --> 00:37:29.800 from the previous caller of last Hour and Bob was talking to me about that, 479 00:37:29.880 --> 00:37:31.159 and he says, you know, when you think about this, that 480 00:37:31.239 --> 00:37:36.519 company was a stand up company. McDonald Volvo sold her a vehicle. Now, 481 00:37:36.840 --> 00:37:43.079 granted, they sold her an extended warranty that could not be used technically 482 00:37:43.840 --> 00:37:49.559 in certain components because the wheels were out of spec. So they sold her 483 00:37:49.599 --> 00:37:53.000 something she couldn't use, except they did do ball joints for her in January. 484 00:37:53.800 --> 00:38:00.519 Now she needs transmission repairs of sixty five hundred bucks, and a dealer 485 00:38:00.599 --> 00:38:04.039 said they'll take care of it now, Bob, the way I look at 486 00:38:04.039 --> 00:38:09.400 this, she's getting sixty five hundred there and maybe a couple grand for the 487 00:38:09.440 --> 00:38:15.840 ball joints. So let's say eighty five hundred dollars in services for a bumb 488 00:38:15.880 --> 00:38:21.039 warranty. The most I would have done is get a refund for the bum 489 00:38:21.159 --> 00:38:23.880 warranty. Because people don't understand this. If they sell you a warranty you 490 00:38:23.920 --> 00:38:29.480 can't use, they're not obligating themselves to fix something. They're obligating themselves to 491 00:38:29.480 --> 00:38:31.679 give your money back for what you bought that you can't use. Now, 492 00:38:31.719 --> 00:38:34.920 if you make the argument, well, I wouldn't have bought the truck if 493 00:38:34.920 --> 00:38:37.639 I knew that, well, then that's a whole can of worms and a 494 00:38:37.719 --> 00:38:40.719 lawsuit and it's just not even worth it. But if I was to go 495 00:38:40.760 --> 00:38:45.119 to them and ask for three grand for the warranty back, she's already getting 496 00:38:45.159 --> 00:38:47.960 eighty five hundred bucks. I think she was made whole. And then somewhat 497 00:38:49.000 --> 00:38:52.400 about you, Yeah, I agree the fact that they I don't think they've 498 00:38:52.440 --> 00:38:57.000 maliciously sold her a warranty. That obviously right. And to your point, 499 00:38:57.000 --> 00:39:00.719 they didn't have to cover the transmission. I thought as to stand up, 500 00:39:00.840 --> 00:39:07.880 okay, and I believe that's the point. Did you were you treated fairly? 501 00:39:08.440 --> 00:39:15.960 There are so many people want that want to go beyond fairness, especially 502 00:39:16.000 --> 00:39:20.800 with a would it could have should have problems like they should have or they 503 00:39:20.840 --> 00:39:23.920 could have or they would have or what if problems? What if it killed 504 00:39:23.920 --> 00:39:28.360 me? What if my child was injured for life? Or what if I'm 505 00:39:28.360 --> 00:39:34.199 talking about like we're a pharmacist, maybe gives you the wrong drug by mistake. 506 00:39:34.280 --> 00:39:37.360 This has happened in the past people, or where a doctor misdiagnoses something. 507 00:39:37.760 --> 00:39:42.760 Yes, even if it could have killed you, may have killed you 508 00:39:43.400 --> 00:39:47.320 and you would have been devastated. You were not if it was caught. 509 00:39:49.039 --> 00:39:55.960 You can't be paid on what ifs? You can't deputy doc? How many 510 00:39:57.000 --> 00:40:01.119 times has this happened in malpractice? Where people want to be there, they're 511 00:40:01.199 --> 00:40:06.599 pissed off because of what could have happened? Have you you've heard of that? 512 00:40:06.800 --> 00:40:09.320 Right? Well, not something it really isn't what could have happened? 513 00:40:09.440 --> 00:40:15.440 Tom, It's only when something does happen, right, that's right. But 514 00:40:15.000 --> 00:40:21.599 I'm saying for consumers and patients sometimes they don't understand that. They don't they 515 00:40:21.599 --> 00:40:28.280 don't understand sometimes what the it's what how shall I put it? There's certain 516 00:40:28.280 --> 00:40:32.679 complications that arise that are not malpractice, and that's right, understand And and 517 00:40:32.760 --> 00:40:37.559 I think in your field, Obgun and probably as I read it was one 518 00:40:37.599 --> 00:40:45.159 of the highest categories of malpractice. It's lost. It's second only to neurosurgeons. 519 00:40:45.199 --> 00:40:50.920 And and that's because if a baby is not born perfectly, they always 520 00:40:50.920 --> 00:40:54.280 look for the reason and it's not always the doctor exactly. And that's why 521 00:40:54.760 --> 00:41:00.280 we have to keep records on infants for eighteen years. Don't believe it or 522 00:41:00.320 --> 00:41:07.719 not? What have you? Well? Okay, have have doctors been haunted 523 00:41:07.800 --> 00:41:10.920 like when a kid's ten or eleven? Yeah, it's not very common, 524 00:41:10.960 --> 00:41:15.559 but it does happen. There's got to be a statute of limitation. Though, 525 00:41:15.639 --> 00:41:24.239 yeah, it's eighteen years what holy crap. So anyway, the point 526 00:41:24.280 --> 00:41:31.000 I'm making is what it could have, should have or what if scenarios don't 527 00:41:31.039 --> 00:41:36.559 make it? And I can see this woman now pissed off, because here's 528 00:41:36.599 --> 00:41:39.880 what her argument is. Even though they're fixing the transmission, even though they 529 00:41:39.880 --> 00:41:45.559 did ball joints. Now, I may not have a warranty anymore, but 530 00:41:45.719 --> 00:41:50.400 if you only paid three grand for the warranty and you got eighty five hundred 531 00:41:50.519 --> 00:41:55.639 dollars worth of goods and services, and then here's what some people are thinking, 532 00:41:55.760 --> 00:42:01.360 especially my YouTube warns. My Facebook flunky is my onliners, because they're 533 00:42:01.400 --> 00:42:05.159 the most unreasonable people in the world. Not all of you, but you 534 00:42:05.199 --> 00:42:10.599 know what I'm talking about. They're saying this, but they did not live 535 00:42:10.960 --> 00:42:17.719 up to the contract agreed. So let's call it breach of contract. The 536 00:42:17.880 --> 00:42:23.320 dealer breached its contract and its duty to the consumer. Okay, let's say 537 00:42:23.320 --> 00:42:28.679 that's right. Okay, So now we have to go to what damages? 538 00:42:29.440 --> 00:42:35.559 What are the damages if I sell you a warranty for three grand and it's 539 00:42:35.679 --> 00:42:38.559 useless. What are the damages? You don't get emotional trauma? What do 540 00:42:38.599 --> 00:42:43.400 you get? What are you doing? That's exactly right, But she's already 541 00:42:43.400 --> 00:42:49.239 gotten about eighty five hundred. So do you see, even though it is 542 00:42:49.280 --> 00:42:53.320 a breach, there are no damages. It's just like if someone broke into 543 00:42:53.320 --> 00:43:00.320 your home and straightened it up and cleaned it, not really breaking and entering 544 00:43:00.440 --> 00:43:05.679 would have still been a crime. But what I'm saying is when there is 545 00:43:05.760 --> 00:43:12.079 no damage, you may have breached, but breach with no damage even malpractice 546 00:43:12.440 --> 00:43:20.000 with no damage. There have been malpractices where a doctor should have caught the 547 00:43:20.159 --> 00:43:28.280 tumor. Now why would I say there's no damage, Because even if a 548 00:43:28.440 --> 00:43:32.639 year later it was discovered and the person says, oh my god, I 549 00:43:32.800 --> 00:43:39.480 have cancer, it's technically malpracticed that doctor didn't catch it. But what are 550 00:43:39.519 --> 00:43:45.000 the damages if the tumor is exactly the same as it was the year before? 551 00:43:45.159 --> 00:43:49.039 Well, bet tom, that's the whole point of contention, whether or 552 00:43:49.119 --> 00:43:55.679 not earlier treatment would have affected the outcome exactly. But sometimes there are cases 553 00:43:57.199 --> 00:44:02.840 where doctors have done something wrong but it did not cost the patient anything. 554 00:44:04.960 --> 00:44:09.719 In fact, I'll bet you malpractice attorneys excuse me, insurance companies would argue 555 00:44:10.559 --> 00:44:15.639 that the patient was better off not they had another year of worry free life. 556 00:44:15.280 --> 00:44:19.440 No, seriously, there are all kinds of crazy. I mean I've 557 00:44:19.480 --> 00:44:24.239 seen, not seen. I've heard of malpractice attorneys, excuse me, defending 558 00:44:24.280 --> 00:44:31.639 malpractice or defending doctors. I've heard of these insurance companies having attorneys who argue 559 00:44:32.159 --> 00:44:37.960 that it actually made them better the defense whatever the doctor did. Interesting, 560 00:44:38.079 --> 00:44:43.000 I mean, it's crazy. Anyway, Bill, what's going on with you? 561 00:44:43.079 --> 00:44:46.239 Bill? Welcome? Tell me how you do it. What happened with 562 00:44:46.320 --> 00:44:52.119 me is I've been with Chase Banker about ten years. Okay, in late 563 00:44:52.440 --> 00:44:58.639 late in November early just saimber, I started getting some notes from Chase fraud 564 00:44:58.719 --> 00:45:02.360 that people were making purchases off my cards that I wasn't aware of. That 565 00:45:02.400 --> 00:45:07.320 could be a fraud, that could be a scam unto itself. Yes, 566 00:45:07.960 --> 00:45:12.400 But what's happened is I've been to They've given me, like from the Center 567 00:45:12.519 --> 00:45:16.639 Toe just recently, about five different cards. Part of what I was doing, 568 00:45:17.119 --> 00:45:22.320 is it a debit or credit card? Debit card? Okay, and 569 00:45:22.360 --> 00:45:30.079 they've given you five different cards? Yes. Now, this is because Chase 570 00:45:30.159 --> 00:45:35.559 says you were a victim of fraud. I'm assuming that they're not doing it 571 00:45:35.559 --> 00:45:38.079 along with ads. No, no, no, okay, tell me the 572 00:45:38.119 --> 00:45:40.960 whole story. Then let me hear it. Well, how did you find 573 00:45:42.000 --> 00:45:45.119 out it was fraudulent? Did you get a phone call or a letter or 574 00:45:45.159 --> 00:45:51.360 an email I got, I got a I got a message from from case 575 00:45:51.440 --> 00:45:54.119 fraud letting me know, asking me about this. And when I told them 576 00:45:54.119 --> 00:45:58.719 there was not more. What did they ask about specifically a specific charge? 577 00:45:59.719 --> 00:46:05.000 Yes, they said, this is this is here's how it usually goes. 578 00:46:05.280 --> 00:46:08.320 This is chase fraud detection and we're just calling to find out if you just 579 00:46:08.480 --> 00:46:14.280 charge this amount at this merchant. Please reply, okay. Is that what 580 00:46:14.320 --> 00:46:17.280 they did? Yes? Okay? And then you said no, I did 581 00:46:17.320 --> 00:46:22.559 not make the purchase. Yes. And then so then they sent you a 582 00:46:22.599 --> 00:46:27.679 card, so they were sending me new cards then okay. And it's happened 583 00:46:27.880 --> 00:46:31.239 this same scenario where they call and ask about a charge and you said I 584 00:46:31.239 --> 00:46:37.199 don't recognize it. That same scenario has happened five or six times, oh 585 00:46:37.519 --> 00:46:42.239 multiple times. Okay, So what's tell me what's happening now? Why the 586 00:46:42.320 --> 00:46:46.880 call? But the call is because of this this got really bad in late 587 00:46:47.159 --> 00:46:52.719 December January to where somebody moved all my money from my savings to checking. 588 00:46:53.280 --> 00:46:57.239 I didn't do it, and they basically, here's me a lion to them. 589 00:46:57.559 --> 00:47:05.000 I was talking to front about this. Also in in January, there 590 00:47:05.079 --> 00:47:07.039 was about eighteen hundred dollars. No, wait a minute, they moved all 591 00:47:07.079 --> 00:47:12.800 of your money from your checking to your savings. No, from yeah, 592 00:47:12.960 --> 00:47:16.119 from savings to joh, I'm sorry, savings to checking my phone? Okay, 593 00:47:16.159 --> 00:47:22.039 And I suspect the reason they did that, if it truly is a 594 00:47:22.079 --> 00:47:25.800 fraud, which I don't think it is. If if your money was moved 595 00:47:25.840 --> 00:47:30.679 from savings to checking, presumably because they have access to your debit card, 596 00:47:30.960 --> 00:47:35.159 they would then take the money out for themselves. Is that what they did? 597 00:47:36.039 --> 00:47:39.880 Yeah? How much did you lose? How much did you actually lose? 598 00:47:40.840 --> 00:47:47.119 About between the money that was moved and all these charges not moved? 599 00:47:47.599 --> 00:47:52.039 No, no, not moved. I want to know when they moved the 600 00:47:52.119 --> 00:47:55.679 money from savings to checking. There's got to be a reason for it. 601 00:47:55.840 --> 00:48:04.400 Did they take cash out? I don't have to answer that. I'm assuming 602 00:48:04.960 --> 00:48:09.239 you mean the person that did the moving money without I approve them. Yeah, 603 00:48:09.320 --> 00:48:14.400 I couldn't. I'm my guess, Well, are you missing money from 604 00:48:14.400 --> 00:48:17.239 your account? Sir? Oh yeah, Oh yeah, I'm missing about five 605 00:48:17.280 --> 00:48:22.719 thousand dollars between all the purchases they've made. Okay, you're not sure of 606 00:48:22.800 --> 00:48:27.400 any of the Okay, you're saying purchases. So maybe they didn't take cash, 607 00:48:27.440 --> 00:48:31.639 but they took they made purchases. Now, is the reason they transferred 608 00:48:31.639 --> 00:48:37.760 the money from savings to checking? Is so they could use your debit card? 609 00:48:38.599 --> 00:48:45.480 Oh? Yes, without a doubt. And what the what they were 610 00:48:45.519 --> 00:48:47.840 doing? You know, like you go to King Soopers and you go to 611 00:48:47.920 --> 00:48:52.360 to check and you plug them in that way. I don't do that anymore 612 00:48:52.440 --> 00:48:57.559 because my understanding is that they're reading them that way King Toopers. First of 613 00:48:57.599 --> 00:49:00.360 all, you should never use a debit card, that's the first thing ever. 614 00:49:01.760 --> 00:49:07.519 You should only use a credit card. And in that way, they 615 00:49:07.519 --> 00:49:12.840 don't have access to your bank account. I don't know how anyone got access 616 00:49:13.159 --> 00:49:16.239 to your Chase log in. They would have to have your Chase log in 617 00:49:16.320 --> 00:49:22.840 and possibly Now do you have an online account? Yes? I mean I 618 00:49:22.960 --> 00:49:25.559 haven't. I have an account? Is Chase right now? Yes? No? 619 00:49:25.719 --> 00:49:30.320 What I'm asking you is prior to this fraud. Did you have an 620 00:49:30.360 --> 00:49:37.440 account that you could log into online just the normal was yes, just by 621 00:49:37.480 --> 00:49:43.559 normal accounts. I understand that. But you were able to go in and 622 00:49:43.679 --> 00:49:52.119 log into Chase. Yes. And when you logged into Chase you could see 623 00:49:52.159 --> 00:49:57.280 both your savings account and your checking account, and you were able to move 624 00:49:57.360 --> 00:50:02.679 money if you wanted to. Yeah, but someone got your login somehow? 625 00:50:04.480 --> 00:50:10.119 Yes. Uh oh, and see they moved on the twenty fourth of January, 626 00:50:10.159 --> 00:50:19.039 they moved all the money over from savings to checking about five grand, 627 00:50:16.719 --> 00:50:24.320 okay. And then in December. Wait, you said from checking? You 628 00:50:24.360 --> 00:50:30.360 mean from savings to checking? Right? Yes, okay, yes, savings, 629 00:50:30.400 --> 00:50:34.800 and then they started making purchases. So is Chase holding your response? 630 00:50:34.840 --> 00:50:37.960 Hey, by the way, I forgot Shannon, did I take the fifteen 631 00:50:39.119 --> 00:50:42.599 Oh my goodness, hold on, sir, hold on, I We're going 632 00:50:42.639 --> 00:50:45.280 to come right back. I don't understand what the hell's going on and why 633 00:50:45.400 --> 00:50:53.000 Chase didn't just shut the account down. More on that coming up. Go 634 00:50:53.159 --> 00:50:58.400 with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay 635 00:50:58.400 --> 00:51:05.199 a cent until you're content. Time for an insurance check up free, no 636 00:51:05.280 --> 00:51:09.760 obligation in comparison call Compass insurance paying too much your coverage at dozens of insurance 637 00:51:09.760 --> 00:51:14.280 companies find out now three all three seven to seven to one help. You'll 638 00:51:14.320 --> 00:51:17.119 think you're his only customer when you choose Frank durand the real estate man dot 639 00:51:17.159 --> 00:51:22.880 com to list your home with Remax Alliance three all three nine two zero sixteen 640 00:51:22.960 --> 00:51:31.280 twenty two. Hey Tom Martino here three O three seven to one three talk 641 00:51:32.079 --> 00:51:37.920 seven one three eight two five five waterpros dot net. They can do a 642 00:51:37.920 --> 00:51:42.320 whole house condition assisting for around thirty five hundred for Forever chemicals. They even 643 00:51:42.320 --> 00:51:45.599 have a filter for twelve hundred bucks for the whole house for Forever chemicals. 644 00:51:45.079 --> 00:51:50.559 Check them out three oh three eight sixty two five five five four and here 645 00:51:50.639 --> 00:51:57.239 here's the deal. I believe that with plumbing, Bob Bob Logan's with plumb 646 00:51:57.280 --> 00:52:05.360 line services or real quick issue here with plumb line services and water and plumbing. 647 00:52:06.320 --> 00:52:10.280 Right now, we have what's called a slow season for everyone in the 648 00:52:10.440 --> 00:52:19.119 HVAC business. But what about plumbing? I what causes plumbing season? In 649 00:52:19.159 --> 00:52:22.960 other words, when are their deals in plumbing or is plumbing pretty steady? 650 00:52:22.039 --> 00:52:25.559 You know? Plumbing? Plumbing is probably our most consistent department because if there's 651 00:52:25.599 --> 00:52:29.880 a leak, no one's waiting right exactly, and people use their water year 652 00:52:29.960 --> 00:52:34.960 round. Now, once the UH, once your irrigation systems kick on and 653 00:52:35.119 --> 00:52:38.760 the municipalities start increasing water pressure and things like that, then you could have 654 00:52:38.840 --> 00:52:43.760 some problems. So we'll see a spike and then UH and then summer projects 655 00:52:43.800 --> 00:52:46.400 will cause that. But for the most part, plumbing is really consistent, 656 00:52:46.559 --> 00:52:51.679 Electrical is fairly consistent. And but yeah, with furnace and air conditioning systems, 657 00:52:52.079 --> 00:52:54.760 the weather places is such a huge factor. Here's what I No one 658 00:52:54.800 --> 00:52:59.800 will put off a water leak, no one. Everyone will put off other 659 00:52:59.800 --> 00:53:04.159 things. They'll put them off, even electrical issues. It's amazing to me 660 00:53:04.199 --> 00:53:08.440 how they'll dodge certain outlets or light switches. It's amazing. They just put 661 00:53:08.440 --> 00:53:14.480 it off and put it off. And you guys used to have that, 662 00:53:15.519 --> 00:53:19.159 I think, pretty easy way to do it. You had the guys come 663 00:53:19.159 --> 00:53:22.800 out and estimate and stuff. I don't know what you're doing now for electrical. 664 00:53:22.840 --> 00:53:24.880 So if someone has an electrical issue and they're afraid, I mean, 665 00:53:24.960 --> 00:53:29.280 is there a way they can get an idea first? Yeah? I mean 666 00:53:29.320 --> 00:53:32.440 we we we actually have a tremendous offer going on right now. It's a 667 00:53:32.519 --> 00:53:37.119 twenty one dollar whole home inspection of electrical of electrical So if someone has a 668 00:53:37.159 --> 00:53:43.519 problem, that's the thing to do, right And and you know, I 669 00:53:43.559 --> 00:53:47.000 mean if we got to dig into the walls and there's other charges, most 670 00:53:47.039 --> 00:53:50.320 of the time you can tell, right, I mean, we're going to 671 00:53:50.400 --> 00:53:54.280 bring to your attention, you know, unsafe really unsafe issues. And that's 672 00:53:54.320 --> 00:53:59.840 really when just twenty one, honest to god, the whole electric And then 673 00:53:59.840 --> 00:54:02.519 you give me a list of what I need exactly or not need? Right, 674 00:54:04.199 --> 00:54:08.199 do you always find something? Not always? But give me an idea 675 00:54:08.239 --> 00:54:12.320 of what you may find, Like like what about a loose connections in the 676 00:54:12.360 --> 00:54:15.519 panel, those connections in the panel or people you know people, But is 677 00:54:15.559 --> 00:54:19.320 that covered by the twenty one or is that extra? It depends if it's 678 00:54:19.320 --> 00:54:22.559 a real simple you know, tightening or something like that. But again, 679 00:54:22.599 --> 00:54:25.280 if we get got to have to go into a tracing or diagnosis. But 680 00:54:25.639 --> 00:54:30.320 most people, you know, they think it's normal for breakers to trip. 681 00:54:30.400 --> 00:54:31.840 It's not normal for breakers. Now, of course, if you breakers are 682 00:54:31.840 --> 00:54:36.199 trip, there's a problem. There's a problem. If you've got an outlet 683 00:54:36.320 --> 00:54:38.920 that's not working, or a life that's loose, or war. It could 684 00:54:38.960 --> 00:54:43.039 be it could be simple, but it could also be a safety issue. 685 00:54:43.079 --> 00:54:45.599 So there's twenty one bucks, man, I didn't know that plumbline services dot 686 00:54:45.639 --> 00:54:49.320 Com three h three five A six, ten eighty six. I mean for 687 00:54:49.480 --> 00:54:52.559 twenty one bucks, I think I spent that on a couple of coffees the 688 00:54:52.639 --> 00:54:54.079 other day. We can't even really, you know, cover the cost of 689 00:54:54.119 --> 00:54:58.159 ruling a truck out. But you're but you look at it's all about getting 690 00:54:58.199 --> 00:55:00.840 a sticker in the house of are whole goal on any single call. I 691 00:55:00.880 --> 00:55:05.599 don't care for charging twenty dollars or twenty one thousand customer. We want to 692 00:55:05.599 --> 00:55:07.400 win a client car. Of course. Of course, Hey, so Bill, 693 00:55:07.800 --> 00:55:10.760 this thing with chase, Okay, this bothers me a lot. Man. 694 00:55:12.559 --> 00:55:16.360 You have a debit card, you kept getting notified about fraudulent charges, 695 00:55:16.559 --> 00:55:22.360 they kept sending you a new card. Then someone moved your money from savings 696 00:55:22.400 --> 00:55:30.119 to checking and then what where does it stand now? The fact that the 697 00:55:30.239 --> 00:55:37.199 money vision chase ows me between all the fraudulent non chase ATM with jobs and 698 00:55:37.199 --> 00:55:43.639 that kind of thing that happened. There's about four or five thousand dollars between 699 00:55:43.719 --> 00:55:47.960 saving between the what the saving the checking? Now do they acknowledge that it's 700 00:55:49.000 --> 00:55:52.320 their problem? Or are they saying, see, I don't know what are 701 00:55:52.320 --> 00:56:00.039 they saying? Basically? When I talked to fraud initially because of the because 702 00:56:00.079 --> 00:56:07.559 Fraud sent me sent me the information, do they not believe it's fraud? 703 00:56:07.159 --> 00:56:13.559 Yeah? Did they think you're lying? Yes? They do. They think 704 00:56:13.599 --> 00:56:17.199 there's somebody that I know there was involved. Well, hold on, do 705 00:56:17.280 --> 00:56:21.960 they think so? But here's what I want to know. If someone you 706 00:56:22.079 --> 00:56:25.519 know was involved and you don't know about it, would they still hold you 707 00:56:25.599 --> 00:56:30.679 responsible? That's what they're doing now. No, But are they They're not 708 00:56:30.760 --> 00:56:36.519 saying you did it intentionally. They're saying you were negligent with your information. 709 00:56:36.719 --> 00:56:39.519 Is that what they're saying? I hadn't thought about it, but that's a 710 00:56:39.639 --> 00:56:44.599 possibility. Yes, okay, So what are you doing about it right now? 711 00:56:45.440 --> 00:56:49.639 Well? I had I had talked to a lady and Fraud. I 712 00:56:49.679 --> 00:56:52.199 had talked to Fraud. Praude told me because I was out of luck. 713 00:56:53.320 --> 00:56:58.039 Did I just lost sell them money? My thought? I had talked to 714 00:56:58.119 --> 00:57:06.639 a lady and they're executive office as her name is case or Jadge and I 715 00:57:06.719 --> 00:57:08.039 never got to talk to her. She left me a message, but I 716 00:57:08.159 --> 00:57:17.039 called called those people up and tell them what was going on, And basically 717 00:57:17.119 --> 00:57:21.920 they told me, during our review, we found the errors on our part, 718 00:57:22.039 --> 00:57:28.000 we restrictedly decline your request for compensation. So wait, what errors did 719 00:57:28.039 --> 00:57:32.960 they find on their part? We didn't we found the errors on They said, 720 00:57:32.960 --> 00:57:38.320 we found no errors on our No errors. Oh yes, and see, 721 00:57:38.360 --> 00:57:45.159 I've got what I have. Here are the the trainouts I have from 722 00:57:45.159 --> 00:57:50.400 the local Chase bank about what was happening then. And there's one and just 723 00:57:50.440 --> 00:57:52.719 bear with me for one second. It's in me because this is all over 724 00:57:52.800 --> 00:58:00.320 the place. It says non Chase ATM withdrawal note Manchi Europe two hundred one 725 00:58:00.360 --> 00:58:05.880 dollars thirty six cents. Another one for two sixty six sixty eight. Uh, 726 00:58:06.599 --> 00:58:09.880 anotherland fail. I kind of do Listen. I don't think you did 727 00:58:09.920 --> 00:58:15.159 it intentionally, but I agree with them that it is someone you know it 728 00:58:15.280 --> 00:58:19.599 could be. But I did that is I don't how would I find out? 729 00:58:19.679 --> 00:58:22.800 What would I do? Then? Well, where they made the ATM 730 00:58:22.840 --> 00:58:31.159 withdrawals, there's there's cameras you could request. You could request the video. 731 00:58:32.320 --> 00:58:37.039 See I don't know what note machi it's a note machi, m A C 732 00:58:37.320 --> 00:58:45.079 HI, then neuro eu r O and then what does that mean? I 733 00:58:45.119 --> 00:58:47.440 don't know. That's what I'm timesing. Okay, what are you looking at 734 00:58:47.519 --> 00:58:51.960 right now when you're reading that stuff? What are you looking at? Some 735 00:58:52.159 --> 00:58:54.440 print out to Chase gave me? Can you send them to Kay? Can 736 00:58:54.480 --> 00:59:00.800 you? Can you show us those? I can? Just second, I 737 00:59:00.800 --> 00:59:04.039 don't hold on, let me take this break. I listen. Bill. 738 00:59:04.480 --> 00:59:09.079 There's also the Consumer Finance Protection Bureau, and they look into cases like this. 739 00:59:09.840 --> 00:59:15.679 Are you online often? But if I've done was? I don't know 740 00:59:15.679 --> 00:59:19.400 if this will ASTs your question? Now? Are you online? Can you 741 00:59:19.480 --> 00:59:23.400 go to the Consumer Finance Protection Bureau? Yes? I can. Okay, 742 00:59:23.519 --> 00:59:32.000 Here's what I want you to do Consumer Finance dot Gov. On the top 743 00:59:32.079 --> 00:59:38.320 right corner, there's a link that says submit a complaint. I want you 744 00:59:38.400 --> 00:59:40.719 to do that too. But hold on, we got more coming up. 745 00:59:40.760 --> 00:59:49.719 Three oh three seven to one, three eight, two five five. Go 746 00:59:49.840 --> 00:59:53.079 with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay 747 00:59:53.119 --> 01:00:00.920 a cent until you're content. Time for an insurance check up free, no 748 01:00:00.000 --> 01:00:06.480 obligation in comparison call Compass Insurance paying too much your coverage at dozens of insurance 749 01:00:06.480 --> 01:00:09.199 companies find out now three all three seven seven to one help. You'll think 750 01:00:09.239 --> 01:00:14.280 you're his only customer when you choose Frank durand the real estate man dot com 751 01:00:14.280 --> 01:00:17.960 to list your home with Remax Alliance three all three nine two zero sixteen twenty 752 01:00:19.000 --> 01:00:27.679 two. Hi Tom Martine, your troubleshooter three all three seven one three talk 753 01:00:27.719 --> 01:00:34.599 three oh three seven one three eight two five five. Well, you know, 754 01:00:34.840 --> 01:00:39.639 here's the thing. If you have people getting access to your account, 755 01:00:40.679 --> 01:00:50.280 it could be your problem. And it's possible the bank is not at fault 756 01:00:50.840 --> 01:00:54.400 if they did nothing wrong. It is possible. People need to know this. 757 01:00:54.920 --> 01:00:59.800 So what you have to do is just protect yourself. One is, 758 01:01:00.400 --> 01:01:04.800 go over charges. Use a credit card, not a debit card. Debit 759 01:01:04.840 --> 01:01:09.000 cards are a key to your bank account. In fact, every check you 760 01:01:09.039 --> 01:01:15.239 write is a key to your bank account, every single check you write, 761 01:01:15.320 --> 01:01:22.840 every I mean, it is amazing to me how easy it is for people 762 01:01:23.280 --> 01:01:29.079 to get access to your bank account in this day and age. They don't 763 01:01:29.079 --> 01:01:32.719 ask for permission. Did you know that? Did you know that you can 764 01:01:32.920 --> 01:01:40.639 basically hand a check to someone and they can immediately get access to your account 765 01:01:40.679 --> 01:01:46.199 with an ACCH and no one asked permission about anything. Ever, Now, 766 01:01:46.199 --> 01:01:51.280 if you say I didn't make that transfer, is that they are responsible for 767 01:01:51.320 --> 01:01:54.760 achs because they're supposed to check them. So they take the risk on that, 768 01:01:55.280 --> 01:02:00.760 But they don't take the risk on online access to your account. They 769 01:02:00.800 --> 01:02:06.440 do not, and they don't take the risk for pin numbers being used at 770 01:02:06.480 --> 01:02:14.920 ATMs. Bill, How would someone get your pin number for an ATM? 771 01:02:15.000 --> 01:02:16.800 I don't know, I really well. The only way they could is through 772 01:02:16.840 --> 01:02:22.559 you, either on a skimmer. That would be their problem. But you 773 01:02:22.840 --> 01:02:31.320 need to investigate. Pin numbers are a way of shifting responsibility to the consumer. 774 01:02:34.880 --> 01:02:39.719 Let me ask you a question. Yeah, I've never been Yes, 775 01:02:39.880 --> 01:02:45.079 I've used the ATM like just like anybody else has. Although the chase they 776 01:02:45.119 --> 01:02:47.239 have a thing where you tap it and I do that. Now, I 777 01:02:47.239 --> 01:02:51.440 don't know. That's good. That's a good that's good, good good. 778 01:02:51.679 --> 01:02:55.800 No, that's and when I put there's nobody around when I put the number 779 01:02:55.840 --> 01:03:00.239 in, if there's somebody there, I make sure that they're for a back 780 01:03:00.280 --> 01:03:02.960 that they Yeah, I'm talking about a skimmer on the actual ATM machine. 781 01:03:04.079 --> 01:03:07.000 But no, no, I just look, they're rare. They are rare. 782 01:03:07.119 --> 01:03:12.639 I don't think anyone did a skimmer, by the way, But in 783 01:03:12.719 --> 01:03:16.199 Case they did, because like I was in late December, it was like 784 01:03:16.800 --> 01:03:20.320 fifty year or thirty there, that kind of thing, and they'd let me 785 01:03:20.400 --> 01:03:24.280 know and they would decline it and then I kept the money. But in 786 01:03:24.400 --> 01:03:29.480 January it got like there was of a period of three or four days, 787 01:03:29.480 --> 01:03:32.079 and I think this is all europe stuff. The reason I read that to 788 01:03:32.199 --> 01:03:37.119 you was because, like I said, it's a non case ATM withdrawal note 789 01:03:37.440 --> 01:03:45.159 mac guy eu r O until one thirty six and some other amounts. But 790 01:03:45.360 --> 01:03:52.239 and see around that time, I was getting some calls from some international numbers, 791 01:03:52.039 --> 01:03:58.280 and I said, what the heck's going on here? But you had 792 01:03:58.320 --> 01:04:01.360 given me some I didn't have a pen worked in. You'd given me a 793 01:04:01.599 --> 01:04:05.079 consumer protection subsidy. Yeah, because they will look into it, but I'm 794 01:04:05.079 --> 01:04:11.800 gonna tell you, uh, they probably won't do anything if Case did absolutely 795 01:04:11.880 --> 01:04:15.159 nothing wrong. What they might do, though, is look at the videos 796 01:04:15.159 --> 01:04:19.639 from the other places. Here's what here's the place is, it's go online 797 01:04:19.719 --> 01:04:28.559 to Consumer Finance dot gov. We have found them to be pretty responsible when 798 01:04:28.639 --> 01:04:32.679 it comes to answering consumer complaints. And on the top right hand corner there's 799 01:04:32.719 --> 01:04:39.440 a link consumer finance dot gov three oh three seven one three talk seven one 800 01:04:39.480 --> 01:04:45.920 three eight two five five Monty, what's going on? Yeah, there's an 801 01:04:45.920 --> 01:04:49.400 abandon car and it's one that I kind of like to collect. It's aw 802 01:04:49.559 --> 01:04:54.760 O SAB ninety seven nine thousand, and the license places are off of it. 803 01:04:54.840 --> 01:04:58.559 It's been that way for at least a week, and I noticed the 804 01:04:58.599 --> 01:05:00.519 person has a lot of hang on, hang on. I know you want 805 01:05:00.559 --> 01:05:03.679 to see what you can do to get it. If it's a truly abandoned 806 01:05:03.719 --> 01:05:09.199 it might not be that difficult. Hold on and I'll give you some insights. 807 01:05:09.400 --> 01:05:16.400 Right after this, go with a sure thing Denver's Best roofer Excel Roofing 808 01:05:16.480 --> 01:05:23.960 dot com. You don't pay a cent until you're content. Time for an 809 01:05:24.000 --> 01:05:28.639 insurance check up free, no obligation. In comparison, call Compass Insurance paying 810 01:05:28.679 --> 01:05:31.719 too much your coverage at dozens of insurance companies find out now three all three, 811 01:05:31.920 --> 01:05:35.239 seven to seven to one help. You'll think you're his only customer When 812 01:05:35.280 --> 01:05:40.000 you choose Frank durand the Real Estate Man dot com to list your home with 813 01:05:40.119 --> 01:05:46.519 Remax Alliance three oh three nine two zero sixteen twenty two. Hey Tom Martino 814 01:05:46.679 --> 01:05:50.079 here three O three seven one three talks seven one three eight two five five 815 01:05:50.119 --> 01:05:57.280 Monty. There are tricky ways to take possession of a car like that. 816 01:05:57.960 --> 01:06:02.159 First and foremost, does it have a play no place of gun? And 817 01:06:02.280 --> 01:06:08.920 is it on a public street? Yes? And why hasn't it been towed 818 01:06:09.000 --> 01:06:13.360 by the city. That's a good question because it's got to share tickets on 819 01:06:13.559 --> 01:06:17.840 for street sweeping and no plates. And I think I feel like it's only 820 01:06:17.840 --> 01:06:24.199 a matter of time where they come get it. Okay. Now there are 821 01:06:24.760 --> 01:06:28.360 people got a trailer hook on the back, so look like somebody who's hallowing 822 01:06:28.360 --> 01:06:30.039 at U haul and just took the U haul and just abandoned the car. 823 01:06:33.559 --> 01:06:39.800 Okay, So is it a piece of crap? No? But I like 824 01:06:39.840 --> 01:06:42.559 those type of cars, I think, you know I which Okay? What 825 01:06:42.639 --> 01:06:44.760 is it? What is it? Tell me the making money? It's a 826 01:06:44.920 --> 01:06:49.800 nineteen ninety seven saw nine thousand arrow turbos. Okay, and I've got a 827 01:06:49.800 --> 01:06:57.079 couple of those myself. All right. Now here's the thing. If you 828 01:06:58.039 --> 01:07:01.440 have a vent, can you see the VIN number? Yeah, I've got 829 01:07:01.599 --> 01:07:06.159 the I was able to reach inside the car because the jarviside window is Hey, 830 01:07:06.239 --> 01:07:10.559 did you do then, did you do a VEN number search to see 831 01:07:10.559 --> 01:07:15.639 who owns it or where it was last registered. I've got the guy's name 832 01:07:15.679 --> 01:07:18.920 who is last who is last registered, and I've been trying to contact him. 833 01:07:18.960 --> 01:07:21.599 But hey, okay, good, good, so far, so good. 834 01:07:21.840 --> 01:07:28.599 When where was it last registered? It was registered? To be seen? 835 01:07:28.639 --> 01:07:34.920 The VEN number registered three thirty one. No, that's expiration three thirty 836 01:07:34.960 --> 01:07:39.880 one twenty twenty four. Okay, hold on, hold on, So it's 837 01:07:39.960 --> 01:07:44.760 not expired yet. As far as the registration, no, I guess I 838 01:07:44.800 --> 01:07:49.519 think that the thirty day expiration is supposed to as fire three five What that's 839 01:07:49.519 --> 01:07:56.559 a missions No, No, I'm talking about the registration. It was last 840 01:07:56.679 --> 01:08:02.960 registered, it says three thirty one twenty twenty four is when it Okay, 841 01:08:03.000 --> 01:08:09.880 so it was last registered a year ago, so it's not I mean, 842 01:08:10.519 --> 01:08:15.400 it's somebody renewed it in March and it doesn't even expire. Well, it 843 01:08:15.440 --> 01:08:18.800 did expire, I mean it expired, just expired just now, right, 844 01:08:19.359 --> 01:08:24.960 Okay, great, God is right. Okay, that's good to know. 845 01:08:25.079 --> 01:08:30.960 Two, So there is a way to do this, and that is you 846 01:08:30.000 --> 01:08:36.039 could notify the city and go to where they take it over, and that 847 01:08:36.119 --> 01:08:42.319 person's going to want to liquidate it for storage and damages, and then you 848 01:08:42.399 --> 01:08:45.800 can buy it from them. It's because no one else will know about it. 849 01:08:45.840 --> 01:08:48.600 Most likely. Hold on and I'll go over it a little more. 850 01:08:48.680 --> 01:08:53.119 Coming back. I'm Tom Martine. Get your calls in people three all three 851 01:08:53.279 --> 01:08:58.680 seven to one to three talk. Go with a sure thing Denver's Best roofer 852 01:08:58.840 --> 01:09:05.079 Excel Roofing dot You don't pay a cent until you're content. Leave time for 853 01:09:05.119 --> 01:09:11.640 an insurance check up free no obligation comparison call Compass Insurance paying too much your 854 01:09:11.640 --> 01:09:15.960 coverage at dozens of insurance companies find out now three oh three seven seven one 855 01:09:15.079 --> 01:09:18.720 help. You'll think you're his only customer when you choose Frank durand the real 856 01:09:18.800 --> 01:09:24.399 estate Man dot com to list your home with Remax Alliance three oh three nine 857 01:09:24.399 --> 01:09:35.800 two zero sixteen twenty two Ripped News. You need advice who you don't have? 858 01:09:39.479 --> 01:09:45.239 Run anxiousness as we can. Shooter's gonna help. Come man, This 859 01:09:45.920 --> 01:09:54.079 is the Troubleshooter Show. No Tom Martino, Hello Tom Martino here, Welcome 860 01:09:54.119 --> 01:09:57.319 to the show. Three oh three seven one three talks seven to one, 861 01:09:57.359 --> 01:10:01.600 three eight, two, five five. Welcome. We are here to help 862 01:10:01.640 --> 01:10:04.520 you solve problems, answer questions, take complaints, make your life a little 863 01:10:04.520 --> 01:10:09.039 easier, as we do every single day. This hour brought to you by 864 01:10:09.039 --> 01:10:13.319 Frank durand the real estateman dot com. God. I love talking about my 865 01:10:13.359 --> 01:10:16.560 sponsors. I know them all. Yep, yep, I mean I know 866 01:10:16.680 --> 01:10:20.399 them and Frank I've known for thirty years in the business. He will give 867 01:10:20.439 --> 01:10:24.399 you a market analysis of your home to tell you what it will sell for, 868 01:10:25.199 --> 01:10:28.840 no matter how uncertain the market gets. He takes into consideration all of 869 01:10:28.880 --> 01:10:32.960 the elements like interest rates, comparables, neighborhoods, price ranges, and everything 870 01:10:32.960 --> 01:10:35.960 and tells you what that house will sell for. Frank Duran, the real 871 01:10:36.039 --> 01:10:41.560 estate man, no obligation to list ever call him for information. Three oh 872 01:10:41.640 --> 01:10:45.159 three nine two zero, sixteen twenty two. Speaking of people, I know 873 01:10:45.199 --> 01:10:48.640 Bob Logan Plumbline Services. Known him for years and years. Bob, we 874 01:10:48.680 --> 01:10:54.920 had a question on water pressure. How important is getting a regulator valve? 875 01:10:55.199 --> 01:10:59.199 He says. He suspects he has high water pressure, so I need to 876 01:10:59.239 --> 01:11:03.159 know about water pressure. It's pretty damn important. It's extremely important. I 877 01:11:03.159 --> 01:11:06.000 mean for everything you have. You know the analogy we use. It's a 878 01:11:06.039 --> 01:11:10.359 lot like blood pressure. If your blood pressure is high, your body can 879 01:11:10.399 --> 01:11:13.399 maintain it for a short period of time, and then stuff is it's going 880 01:11:13.439 --> 01:11:17.560 to deteriorate. Everything, isn't it eventually? Exactly wash, washing, your 881 01:11:17.560 --> 01:11:21.760 water heater, your pipes, everything, and so you know, the recommendation 882 01:11:21.920 --> 01:11:28.399 is that your water pressure is somewhere around seventy pounds per square engine. Does 883 01:11:28.439 --> 01:11:32.239 everyone need a regulator or does the city regulate? Well, this city does 884 01:11:32.239 --> 01:11:36.319 their own regulation, but they don't they don't regulate it. So you need 885 01:11:36.359 --> 01:11:40.800 a pressure regulating valves every house pressure in your house. Yes, okay, 886 01:11:40.840 --> 01:11:44.119 so if I have one, I'm good. And do they deteriorate? They 887 01:11:44.159 --> 01:11:47.239 do, They'll they'll break, they'll deteriorate. And so if you're checking your 888 01:11:47.239 --> 01:11:51.199 water pressure, if it's above seventy five, then chances are that thing's not 889 01:11:51.239 --> 01:11:55.359 working. It's not regulating the way it's supposed to. Now seventy five is 890 01:11:55.359 --> 01:11:58.359 a good for everyone, Then how do you can you measure it on your 891 01:11:58.399 --> 01:12:01.359 own? You can't. And you can go down to you know, home 892 01:12:01.399 --> 01:12:08.880 depot and pick up a gauge and just hook it up the faucets, usually 893 01:12:08.880 --> 01:12:11.760 the screw on like an outside faucet, or you can't do it in your 894 01:12:11.840 --> 01:12:15.119 water heater. I wouldn't recommend that unless you're a plumber though, because sometimes 895 01:12:15.159 --> 01:12:17.840 it's bounces, stuck and open and break and but you do it on a 896 01:12:17.880 --> 01:12:20.920 foster. But anyway, just do it in you above seventy five not good. 897 01:12:21.039 --> 01:12:25.520 If if it spikes above seventy five, then that that means you're pressure 898 01:12:25.520 --> 01:12:29.920 regulating valve probably isn't working because you can adjust it up and down. But 899 01:12:30.119 --> 01:12:31.720 if it's can you adjust the one in my house, like the one I 900 01:12:31.760 --> 01:12:34.039 have right now in my house? Can that be adjusted? It can be 901 01:12:34.079 --> 01:12:38.039 adjusted. They all can be. How are they adjusted by with a screw? 902 01:12:38.039 --> 01:12:42.359 It's yeah, depending on the model, it's typically a screw. Have 903 01:12:42.439 --> 01:12:45.880 you guys ever found amount of adjustment or do you find it mostly just bad 904 01:12:46.039 --> 01:12:48.680 or good? Yeah? Sometimes they're out of adjustment. Like someone says, 905 01:12:48.680 --> 01:12:51.720 my water pressure just seems a little bit high. We can adjust it up 906 01:12:51.840 --> 01:12:56.119 or you know, most people don't want to adjust it down. People love 907 01:12:56.199 --> 01:12:58.600 high water pressure. I love high water pressure. I want my show. 908 01:12:58.680 --> 01:13:01.640 Okay, but but when you hi, you should never have it more not 909 01:13:01.960 --> 01:13:08.239 above seventy five. Okay, maybe it's above seventy five. Then in fact, 910 01:13:08.239 --> 01:13:13.000 a lot of warranties on appliances, we'll say within their warranty that if 911 01:13:13.039 --> 01:13:18.119 it's above seventy five psi' it can voyage a warranty. Okay, Wow, 912 01:13:18.720 --> 01:13:21.279 Bob, every time you come here, I learned something. I know it's 913 01:13:21.319 --> 01:13:27.800 hard to believe because I know so much, but I do learn YouTube Moron's 914 01:13:27.880 --> 01:13:30.159 no comments. Hey, I want to give a shout out to a lifelong 915 01:13:30.239 --> 01:13:33.960 listener of yours, a friend of mine, a Carol Carney. Carol Karney, 916 01:13:34.359 --> 01:13:38.920 I'm sure she's Karen today. She loves your show, and I told 917 01:13:38.920 --> 01:13:41.640 her i'd give her a shout out next time I'm on the show. Hello, 918 01:13:41.960 --> 01:13:45.680 Carol, thank you for being a lifelong listener. Now, by the 919 01:13:45.680 --> 01:13:50.079 way, somebody said here on YouTube that Ken Moon Ken Moon around the house. 920 01:13:50.119 --> 01:13:53.880 He's been around for years. Where's Ken doing his show? Now? 921 01:13:53.920 --> 01:13:59.199 Does I mean I'm sounding so stupid? Kachina or Dragon? Is he's still 922 01:13:59.239 --> 01:14:02.800 on iHeart stations anywhere he's not with us, so I don't I can't say 923 01:14:02.800 --> 01:14:05.920 if he's on an other iHeart station, but he's just okay with us anymore. 924 01:14:05.960 --> 01:14:12.279 He's a good guy. He recommends fifty to sixty pounds PSI why would 925 01:14:12.279 --> 01:14:15.800 he do that? I mean, you're saying that's fine, that's that's fine, 926 01:14:15.880 --> 01:14:19.039 that's goodly too low? What's too low? Well? Too low is 927 01:14:19.079 --> 01:14:24.880 when what do you think is too low? Though for most things typically you 928 01:14:24.920 --> 01:14:27.960 know, below fifty. You don't want to be below fifty. It does 929 01:14:28.039 --> 01:14:30.840 no harm to be below fifty. But people are going to get frustrated if 930 01:14:30.880 --> 01:14:32.960 there if the water's not coming out of their faucets or their shower heads, 931 01:14:33.039 --> 01:14:35.880 and you know, if you're below fifty, it's going to be trinkling out. 932 01:14:36.319 --> 01:14:41.319 And ah, so thank you. He told us that Ken is on 933 01:14:41.439 --> 01:14:45.840 KRGO in the Springs. Thank you for that. That's our We have our 934 01:14:45.880 --> 01:14:48.640 show running there from ten to noon down there as well. Good Bob, 935 01:14:48.680 --> 01:14:50.760 I'm sorry, can no, that's fine. You know, most of our 936 01:14:50.800 --> 01:14:55.560 plumbers are going to set it right around seventy sixty five to seventy to start 937 01:14:55.600 --> 01:14:59.039 with, to see if a homeowner likes that. But but yeah, I 938 01:14:59.039 --> 01:15:02.680 mean you can just but most people like the extra water pressure if you can 939 01:15:02.720 --> 01:15:05.680 get it, just don't again, you don't want it above seventy five. 940 01:15:05.800 --> 01:15:11.680 All right, Now getting a car that's abandoned is oh wait, wait, 941 01:15:11.760 --> 01:15:14.560 let's go to Dean first. Dean, you have a comment on water pressure. 942 01:15:14.560 --> 01:15:15.399 As long as we were talking about that, then I'm going to go 943 01:15:15.399 --> 01:15:18.439 back to Monty and anyone who wants to call us three oh three seven to 944 01:15:18.439 --> 01:15:21.560 one three talk. Remember that's seven one three eight two five five. You 945 01:15:21.600 --> 01:15:26.159 can also throw call three oh three Martino and get right through or leave a 946 01:15:26.159 --> 01:15:28.520 message. If we're not here, we'll get back to you. That's three 947 01:15:28.520 --> 01:15:30.399 oh three six two seven eight four six six. Dean, what's your comment 948 01:15:30.479 --> 01:15:36.000 on water pressure? Good? Mary, I live in Aura, over Alaura. 949 01:15:36.600 --> 01:15:42.079 My house does not have a PrV. If you don't have one at 950 01:15:42.079 --> 01:15:45.640 all, No, lot of a lot of older homes do not have them. 951 01:15:45.800 --> 01:15:47.279 No. No. And my background I was a pipe better, so 952 01:15:47.319 --> 01:15:54.680 I'm pretty familiar with this kind of stuff. Good. I've got forty pounds 953 01:15:54.720 --> 01:15:59.079 on a good day coming in. Oh wow, Now, hold on, 954 01:15:59.199 --> 01:16:03.520 this is a good question. Can you boost that or can you only adjust 955 01:16:03.520 --> 01:16:06.640 it down? You can't lift your pressure, can you? You'd have to 956 01:16:06.640 --> 01:16:10.479 put in a tank and all that crap. Right, Yeah, you can 957 01:16:10.600 --> 01:16:13.439 put in a pressure tank. And again this is where you get into some 958 01:16:13.880 --> 01:16:16.920 technical things that I don't know much about time. Right. I know people 959 01:16:16.920 --> 01:16:20.000 that are on wells, for example, have a pressure tank, so you 960 01:16:20.039 --> 01:16:24.439 can't you can't boost the water pressure. Uh, Dean, do you know 961 01:16:24.680 --> 01:16:31.359 if you can boost it? Well, just like a fire truck when a 962 01:16:31.399 --> 01:16:35.319 fire truck comes up and they want to put out a fire and they tie 963 01:16:35.359 --> 01:16:40.640 into a hydrant that's got seventy pounds or so and they need a hunt one 964 01:16:40.720 --> 01:16:44.479 hundred or one hundred and twenty. Both fire trucks have pumps on them. 965 01:16:44.760 --> 01:16:47.159 Yeah, and of course, and that's how they increase the pressure. Yeah, 966 01:16:47.199 --> 01:16:51.119 I can. I can put a pump at my house and pump out 967 01:16:51.119 --> 01:16:55.680 of the deal I mean out of the main set to boost my pressure. 968 01:16:56.319 --> 01:17:00.039 Okay, but then I'm having to pay extra electricity gets myself up to a 969 01:17:00.039 --> 01:17:03.319 normal pressure. No, I get it. Yeah. And I had in 970 01:17:03.359 --> 01:17:10.319 fact, Uh, there was a aura water across the street turning turning some 971 01:17:10.399 --> 01:17:14.720 water back on for somebody that had some problems. And I walked over this 972 01:17:14.920 --> 01:17:16.720 last week and I asked him that. He said, hey, yeah, 973 01:17:16.800 --> 01:17:18.960 he was going to test my water real quick. And I said, I 974 01:17:18.960 --> 01:17:21.479 think I got a little pressure. Well, I think I already know because 975 01:17:21.840 --> 01:17:26.680 I got gauges of my own. And he came over and he looked at 976 01:17:26.720 --> 01:17:31.439 He put a good gauge, a good high grade, high high quality grage 977 01:17:31.479 --> 01:17:36.319 on it in forty pounds, and he looked at it and said, wow, 978 01:17:36.359 --> 01:17:41.119 that's a little low. Yeah, and he said and he looked in 979 01:17:41.159 --> 01:17:45.039 the pit, and he was looking and he knows I don't have a PrV 980 01:17:45.199 --> 01:17:47.640 here because it's an old house. He looked down in the pit to see 981 01:17:47.680 --> 01:17:50.680 if the if the valve was turned all the way on, you know, 982 01:17:50.720 --> 01:17:58.880 from the street, and it was. It's fully open. So I've asked 983 01:17:58.880 --> 01:18:01.239 the city to come out to verify this low pressure. And now what am 984 01:18:01.239 --> 01:18:03.640 I going to do about it? To get it up to seventy When I 985 01:18:03.680 --> 01:18:08.359 turned my sprinkler systems on, I just got to trickle out of those things. 986 01:18:09.079 --> 01:18:11.279 You know, they used to spray ten, ten or twelve feet. 987 01:18:11.359 --> 01:18:16.760 Now they might stray four or five feet. Yeah. And typically the municipalities 988 01:18:16.760 --> 01:18:23.039 will will raise the pressure from their side during irrigation seasons. So during the 989 01:18:23.079 --> 01:18:27.479 summer seasons when everybody's using their sprinkler systems, they'll they'll boost it up from 990 01:18:27.479 --> 01:18:30.560 their side, and again that's where we see a lot of problems because then 991 01:18:30.560 --> 01:18:35.159 the push gets too high ends in the homes. Here's the question. I'm 992 01:18:35.359 --> 01:18:41.079 I'm paying the same amount, and I know that that a roar in the 993 01:18:41.119 --> 01:18:45.279 newer areas has eighty pounds, but I'm paying the same pounds. I'm paying 994 01:18:45.319 --> 01:18:49.840 the same price for forty pside water as somebody on the other side. It's 995 01:18:49.840 --> 01:18:53.920 got eighty PSI yeah, but you're you're not paying for pressure, you paying 996 01:18:53.960 --> 01:18:57.880 for volume. So it's you're going to pay a fair price for what you 997 01:18:58.000 --> 01:19:01.640 use, whether it's forty or eighty. The meters aren't running on pressure, 998 01:19:01.640 --> 01:19:04.920 they're running on volume. That I know. I understand that, but I'm 999 01:19:04.960 --> 01:19:09.439 still fann for some quality. No. I understand you're saying, hey, 1000 01:19:09.479 --> 01:19:13.520 I'm not getting the quality service. But they can argue you are getting the 1001 01:19:13.600 --> 01:19:16.199 water. But I know what you're saying, and there's not much you can 1002 01:19:16.239 --> 01:19:20.800 do about it because it's a municipality, and in order to show negligence you 1003 01:19:20.840 --> 01:19:28.439 would have to show they don't have normal procedures in place. Dean, thanks 1004 01:19:28.439 --> 01:19:33.439 for the discussion, and again Monty, I found a way you can take 1005 01:19:33.520 --> 01:19:39.000 possession of this car hold on. Okay, tell him that Kachina, Tony. 1006 01:19:39.319 --> 01:19:43.840 Another quick comment on water pressure, Go ahead, Tony. Yeah, 1007 01:19:43.880 --> 01:19:46.119 I just had a question. I've got a house built back in nineteen fifty 1008 01:19:46.159 --> 01:19:50.800 three? What kind of what should my water pressure be at? With the 1009 01:19:50.840 --> 01:19:55.640 older plumbing in that house? I mean, does it matter how old the 1010 01:19:55.640 --> 01:20:00.920 house is? Bob, you do have copper plumbing, right? Yes? 1011 01:20:01.279 --> 01:20:04.760 Do does plumbing get old? I want to ask that does copper doesn't get 1012 01:20:04.760 --> 01:20:10.840 older? Well? It because the mineralization and calcium, and it could it 1013 01:20:10.920 --> 01:20:15.439 could, yes and so but but yeah, if you know again, sixty 1014 01:20:15.439 --> 01:20:20.760 five seventy is a normal water pressure. You know what you have, Tony. 1015 01:20:21.600 --> 01:20:27.800 I got a combination of copper in that peck doing Okay, pex is 1016 01:20:27.800 --> 01:20:30.840 good? Do you know what pressure though you're running? I have no idea. 1017 01:20:30.880 --> 01:20:32.800 I don't even know if I have a pressure gauge on the house. 1018 01:20:33.279 --> 01:20:36.399 Yeah, but you can check your pressure. Go to home depot, get 1019 01:20:36.439 --> 01:20:42.199 something and check it. But Bob is saying about sixty. But but you 1020 01:20:42.239 --> 01:20:45.079 can go all the way up to eighty. Now again, you know, 1021 01:20:45.359 --> 01:20:47.880 the more pressure, the more pressure, right, But you never want to 1022 01:20:47.880 --> 01:20:51.319 be above eighty according to Bob, and also you want to make sure you're 1023 01:20:51.319 --> 01:20:56.960 plumbing doesn't I mean, how do you tell of the leak is when you 1024 01:20:57.079 --> 01:21:00.479 check a plumbing when you do your plumbing inspections? Is there a way to 1025 01:21:00.640 --> 01:21:02.720 check for leaks there? There really isn't. I mean, you either have 1026 01:21:02.760 --> 01:21:05.439 a leak or you don't have Wait a minute, you can't do some kind 1027 01:21:05.439 --> 01:21:10.600 of pressure check or I don't know. Like when you build a house, 1028 01:21:11.000 --> 01:21:14.680 you you but that has to be a the pipes have to be abandoned for 1029 01:21:14.720 --> 01:21:17.039 that right as far as water evacuated. I mean, but again if there, 1030 01:21:17.479 --> 01:21:20.399 I mean, you can't. You're not going to increase the pressure within 1031 01:21:20.439 --> 01:21:24.760 the pipes to do any kind of a test. If the either you have 1032 01:21:24.800 --> 01:21:28.199 a leak or you don't have a leak, that's really there's no way to 1033 01:21:28.199 --> 01:21:30.960 know. There's no way to know. And so if you if you don't 1034 01:21:30.960 --> 01:21:34.000 have a leak, then then you're good. Let me tell you something. 1035 01:21:34.079 --> 01:21:40.000 Your pipes are seven years old, so are mine, and so far I 1036 01:21:40.000 --> 01:21:44.359 don't have any leaks, sir. But again, just like high just like 1037 01:21:44.439 --> 01:21:47.079 high blood pressure, if you don't address high blood pressure, you're gonna have 1038 01:21:47.119 --> 01:21:50.800 problems. Water pressure is the same way. If you don't arrest high water 1039 01:21:50.840 --> 01:21:57.520 pressure you're gonna have Tony, Tony, do you notice a problem with pressure 1040 01:21:57.640 --> 01:22:01.880 or not? No? No, I don't really have as okay with pressure 1041 01:22:01.880 --> 01:22:05.600 in my house. I just didn't know if too much was a bad well, 1042 01:22:05.640 --> 01:22:09.720 too much let's put it this way. Yeah, for sure it does, 1043 01:22:09.880 --> 01:22:13.079 but I'm not sure just because it's old. If it was old and 1044 01:22:13.199 --> 01:22:17.039 you have bad water, it could definitely be, you know what I'm saying. 1045 01:22:17.319 --> 01:22:21.000 But if you're if it's old and you have normal water that didn't calcify 1046 01:22:21.560 --> 01:22:29.039 or deposit minerals, then it would be it could be you could have a 1047 01:22:29.079 --> 01:22:32.399 pinhole somewhere from the deterioration. Okay, so Manty I did come up with 1048 01:22:32.439 --> 01:22:35.600 that process for getting a car. I have to take this though, and 1049 01:22:35.640 --> 01:22:40.159 then we'll talk about it more. Three oh three seven to one three talk. 1050 01:22:40.199 --> 01:22:45.439 Compass Insurance Group is still doing insurance checkups. Make sure you're not over 1051 01:22:45.600 --> 01:22:48.800 or under insured paying too much. That's three oh three nine nine six nine 1052 01:22:48.880 --> 01:23:00.720 thousand, go with a sure thing Denver's Best roof of excel roof dot com. 1053 01:23:00.880 --> 01:23:06.479 You don't pay a cent until you're content. Time for an insurance check 1054 01:23:06.560 --> 01:23:12.159 up free no obligation. In comparison, call Compass Insurance paying too much your 1055 01:23:12.159 --> 01:23:15.239 coverage at dozens of insurance companies find out now three all three seven to seven 1056 01:23:15.239 --> 01:23:19.039 to one help. You'll think you're his only customer when you choose Frank durand 1057 01:23:19.039 --> 01:23:24.439 the real estate man dot com to list your home with Remax Alliance three all 1058 01:23:24.479 --> 01:23:31.079 three nine two zero sixteen twenty two. Hi Tom Martine, here Monty. 1059 01:23:31.720 --> 01:23:35.560 So if you want to take possession of a car, there is a way 1060 01:23:35.600 --> 01:23:41.159 to do that. Let me figure it out here like I have it written 1061 01:23:41.199 --> 01:23:46.319 down. Okay, you ready? Yeah, all right. The first thing 1062 01:23:46.359 --> 01:23:51.399 you do is you got the vehicle, you need to notify law enforcement to 1063 01:23:51.439 --> 01:23:58.439 get it towed or call the TOE company directly that works with the city. 1064 01:23:58.479 --> 01:24:00.079 You can call the city and ask them. You don't even have to ask 1065 01:24:00.079 --> 01:24:02.920 the city to have it done. They're under contract to do it and they 1066 01:24:02.960 --> 01:24:06.960 would love to do it. You can even tell the TOE company that this 1067 01:24:08.119 --> 01:24:13.800 has abandoned and that it hasn't expired registration and that you'll eventually want to buy 1068 01:24:13.800 --> 01:24:18.079 it. The TOE operator must conduct a record search to try to find the 1069 01:24:18.119 --> 01:24:26.600 owner and contact them. If they do not respond, then they because the 1070 01:24:26.640 --> 01:24:32.079 owner will have first rights if they don't respond you. They doesn't have to 1071 01:24:32.119 --> 01:24:35.920 be a bid, it doesn't have to be a public auction, which surprises 1072 01:24:36.000 --> 01:24:45.119 me. You can apply for title and you can complete the title registration and 1073 01:24:45.239 --> 01:24:53.199 submit it along with the fee and take possession after paying all the storage and 1074 01:24:53.279 --> 01:25:00.159 in pound fee fees. So it's not as difficult as I thought. So 1075 01:25:00.399 --> 01:25:06.079 you start with those people, start with getting a towed somewhere. Now I'm 1076 01:25:06.119 --> 01:25:11.199 not telling you someone might not come in and also want that car. I 1077 01:25:11.239 --> 01:25:16.159 don't know if there are people that patrol these impound yards for unclaimed vehicles. 1078 01:25:16.199 --> 01:25:20.720 I really don't know that, but if they did, it would be legal 1079 01:25:24.199 --> 01:25:30.319 and you could be one of them. So I should to first think about 1080 01:25:30.359 --> 01:25:35.680 call in law enforcement or just call the city tow If I knew who the 1081 01:25:35.720 --> 01:25:42.000 toe company was that's under contract to tow vehicles eye content, then directly then 1082 01:25:42.039 --> 01:25:44.960 you don't have any red tape at all. That's what I would do. 1083 01:25:45.119 --> 01:25:48.359 But if you can't find out who's under contract with the city there, then 1084 01:25:48.399 --> 01:25:51.199 I would go through the police and say, listen, I want this car, 1085 01:25:51.279 --> 01:25:55.399 toad. It's been here since whatever how long has it been there by 1086 01:25:55.399 --> 01:26:01.359 the way. I've noticed it being there for our h a little over a 1087 01:26:01.359 --> 01:26:05.279 week, maybe two weeks. Oh, but it's not abandoned, car bro 1088 01:26:05.520 --> 01:26:11.159 bro I thought it. There's no way it's abandoned. You have to wait 1089 01:26:11.199 --> 01:26:15.279 at least thirty days. Well yeah, well I look, I'm looking at 1090 01:26:15.279 --> 01:26:17.960 the tickets that's on the windshield and they go way back. Well you just 1091 01:26:18.039 --> 01:26:23.399 told me a week or two. Yeah, I mean I've noticed it, 1092 01:26:23.199 --> 01:26:26.720 but but oh, I'm not asking if you noticed it. If the damn 1093 01:26:26.720 --> 01:26:31.960 tickets are how old? Oh, they're going back sixty days maybe some bather 1094 01:26:32.119 --> 01:26:36.199 No, Okay, well then that's different man. Okay, listen, I 1095 01:26:36.239 --> 01:26:41.760 should have said not if you noticed it, but if it's been there for 1096 01:26:41.920 --> 01:26:45.359 more than thirty days, so you're you're on the right track. Go ahead 1097 01:26:45.399 --> 01:26:49.119 and get that done and do it systematically. Three oh three seven one three 1098 01:26:49.159 --> 01:26:54.199 talk seven one three eight two five five Cheryl? What's happening in Cheryl? 1099 01:26:55.960 --> 01:26:58.760 Yeah? Hi, Tom? How are you good? Cheryl? What's going 1100 01:26:58.800 --> 01:27:03.039 on? I just have a question about the post office. I have a 1101 01:27:03.079 --> 01:27:09.439 friend that's been having her mail delivered to my house for ten years because she's 1102 01:27:09.479 --> 01:27:15.760 been homeless and so but anyway, she called me this morning and said that 1103 01:27:15.840 --> 01:27:24.279 her doctors had got all their all the mail they sent him to hear returned 1104 01:27:24.479 --> 01:27:28.640 and said they can't. Oh, hold on except she did she have a 1105 01:27:28.720 --> 01:27:33.359 forwarding address or did she have it as her mail drop? She had it 1106 01:27:33.399 --> 01:27:39.479 as her mail drop. Okay, now listen, here's what I want to 1107 01:27:39.520 --> 01:27:45.119 know. She had it as her mail drop and so it was listed as 1108 01:27:45.239 --> 01:27:53.439 her address. Yes. How do you know that? Well, because up 1109 01:27:53.520 --> 01:27:57.840 until about the beginning of this month, I've been getting all her mail. 1110 01:27:57.920 --> 01:28:00.399 I mean, I get her maid and then all of a sudden, it's 1111 01:28:00.600 --> 01:28:04.920 all of a sudden, it stopped. Yeah, basically, But I mean 1112 01:28:04.960 --> 01:28:10.039 I just today she called and said her doctor to God and all all their 1113 01:28:10.640 --> 01:28:13.199 I get it. I know I heard you. So listen, here's what 1114 01:28:13.239 --> 01:28:16.399 I want to know. Why don't did you contact the post office to find 1115 01:28:16.439 --> 01:28:25.840 out why I couldn't get through. I'm mentally impaired and I couldn't get through 1116 01:28:26.079 --> 01:28:32.039 their their toxis their system. Oh well, listen, you're going to have 1117 01:28:32.119 --> 01:28:36.439 to do that on your own because or visit them. You can visit your 1118 01:28:36.479 --> 01:28:42.399 local post office. That's what I would do, and just say that your 1119 01:28:42.479 --> 01:28:45.479 friend gets mail at your house and she stopped getting it. It's that easy. 1120 01:28:45.680 --> 01:28:53.560 So it's being held at the post office right or sent back. But 1121 01:28:53.920 --> 01:28:58.279 I thought it only me or her could change that. I didn't. That's 1122 01:28:58.359 --> 01:29:01.439 right. Well someone did. Someone did. Or it wasn't done as a 1123 01:29:01.439 --> 01:29:08.239 permanent change. It was done as a temporary and temporary changes automatically stop after 1124 01:29:08.279 --> 01:29:12.000 a certain amount of time, And that's what I think happened. It wasn't. 1125 01:29:12.119 --> 01:29:15.479 But be very careful, Cheryl, let me explain this to you. 1126 01:29:16.079 --> 01:29:21.720 If you make it a permanent change and claim that's her address, I don't 1127 01:29:21.760 --> 01:29:26.920 know how well you know this person. How well do you know them? 1128 01:29:26.960 --> 01:29:30.359 Sorry? Well, yeah, I know. I've known her since nineteen nineties. 1129 01:29:30.880 --> 01:29:34.960 Okay, is she a friend? H Yeah, she's a friend. 1130 01:29:35.039 --> 01:29:41.560 Yeah. Where does she live? God, I'm not sure. She's living 1131 01:29:41.600 --> 01:29:45.039 with her dad somewhere down on cold Dash. I don't know where. Okay, 1132 01:29:45.159 --> 01:29:47.479 Cheryl, let me explain this to you. If you put if she 1133 01:29:47.520 --> 01:29:55.239 puts that down as her permanent address, you open yourself up to her showing 1134 01:29:55.319 --> 01:30:02.560 up one day and claiming residency and you have to evict her. If I 1135 01:30:02.680 --> 01:30:08.439 reused, she has already been evicted. She can't she she's not supposed to 1136 01:30:08.439 --> 01:30:13.920 come. Well, there was a there was a restraining order against her for 1137 01:30:13.960 --> 01:30:16.560 a while. But well, what do you mean against her from you, 1138 01:30:18.399 --> 01:30:25.800 from from the uh HOA. I think her from my sister wanted it too. 1139 01:30:26.600 --> 01:30:30.239 Okay, so you are mentally impaired. Does your sister take care of 1140 01:30:30.279 --> 01:30:36.800 you? Yeah? Okay, Cheryl, here's my recommendation. Don't worry about 1141 01:30:36.840 --> 01:30:45.960 her now, truly, truly, yeah, don't do it. Just let 1142 01:30:45.960 --> 01:30:48.279 her take care of it. Please, don't don't get involved. Okay. 1143 01:30:48.640 --> 01:30:54.079 I think your sister and the HOA had your best interest at heart. Please 1144 01:30:54.119 --> 01:30:57.760 don't do it. Three oh three seven one, three eight two five five. 1145 01:30:57.840 --> 01:31:05.000 We have more coming up on the Troubleshooter Show. Go with a sure 1146 01:31:05.119 --> 01:31:10.640 thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until 1147 01:31:10.680 --> 01:31:17.199 you're content. Time for an insurance check up, free no obligation comparison call 1148 01:31:17.319 --> 01:31:23.279 Compass Insurance paying too much your coverage at dozens of insurance companies find out now 1149 01:31:23.359 --> 01:31:26.640 three oh three seven to seven to one help. You'll think you're his only 1150 01:31:26.720 --> 01:31:30.560 customer when you choose Frank durand the Real estate Man dot com to list your 1151 01:31:30.600 --> 01:31:42.039 home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi 1152 01:31:42.159 --> 01:31:45.359 Tom March, you know here? Three O three seven one three talk seven 1153 01:31:45.399 --> 01:31:51.840 one three eight two five five. So let's go to the phones and find 1154 01:31:51.880 --> 01:31:56.479 out what's on your mind. Uh, let me see. Okay, Margie, 1155 01:31:56.520 --> 01:32:00.239 you have an electric water softeners. I've never heard of those. Are 1156 01:32:00.239 --> 01:32:04.079 you talking about the things that clamp onto the pipes it boils around it? 1157 01:32:04.479 --> 01:32:08.640 Yeah? Okay, I'm Bob and I might have a disagreement on this, 1158 01:32:08.720 --> 01:32:12.720 but it's okay because I I but I don't believe in them, not one 1159 01:32:12.760 --> 01:32:15.880 bit, not one bit. Have they been shown. They are supposedly realign 1160 01:32:16.359 --> 01:32:21.960 the molecules in the water right there? No, this one is supposed to 1161 01:32:24.159 --> 01:32:30.840 take off the calcium filled up. Yeah, what they say, But they 1162 01:32:30.880 --> 01:32:34.600 say they do it by You have that box for that hold get it box 1163 01:32:35.000 --> 01:32:41.920 for that water softener? How much did it cost you? What do you 1164 01:32:41.960 --> 01:32:46.680 mean about it? Hold on a second, let me sure I'll put your 1165 01:32:48.640 --> 01:32:55.239 Yeah, okay, listen most of the Margie, there's controversy about softeners, 1166 01:32:55.319 --> 01:32:59.560 and I don't want to get into too much of it. But truly, 1167 01:33:00.000 --> 01:33:04.920 I'm going to tell you something those so called magnetic or electromagnetic or electric water 1168 01:33:05.000 --> 01:33:09.159 softeners. I'm just going to tell you they don't work. Okay. They 1169 01:33:09.159 --> 01:33:14.560 don't realign squat and if they do, it doesn't have a long range effect. 1170 01:33:14.600 --> 01:33:16.640 It just doesn't work like you think it does. Okay, Okay, 1171 01:33:16.880 --> 01:33:26.680 Now there are some go ahead pulsating it has a pulsating electrically whatever. No, 1172 01:33:26.800 --> 01:33:31.199 I know how what's the name of it? Jarna, Jarna, Yarna? 1173 01:33:31.760 --> 01:33:40.359 Now how much did it cost? Yeah, it doesn't work and it 1174 01:33:40.439 --> 01:33:43.840 never will work. Let me explain some of this to you. It's called 1175 01:33:43.840 --> 01:33:48.479 a water descaler, first of all. Okay, okay, And here's the 1176 01:33:48.600 --> 01:33:56.439 problem. It just doesn't work. You must in order for softeners to work, 1177 01:33:56.800 --> 01:34:00.319 they have to they have to literally take out the minerals from the water. 1178 01:34:00.600 --> 01:34:04.560 Okay, that's what softens water. That's what I thought too. And 1179 01:34:04.640 --> 01:34:08.359 it's not going to work. Okay, it's just not going to work. 1180 01:34:08.640 --> 01:34:12.399 And the way you tell is by doing a test. Do a water test. 1181 01:34:13.319 --> 01:34:15.359 And and you know, Bob, I don't know if you do water 1182 01:34:15.399 --> 01:34:19.840 tests on hardness. We do. And again where a lot of people get 1183 01:34:19.840 --> 01:34:25.279 confused, there's a big difference between filtration and water softening. They're two entirely 1184 01:34:25.319 --> 01:34:30.159 different different and so what these discalers are supposed to do is break down the 1185 01:34:30.199 --> 01:34:33.800 mineralization. Yeah, keep it from building up on your But there might be 1186 01:34:33.840 --> 01:34:39.800 a way for them to advertise that they descale, because they might microscopically do 1187 01:34:39.880 --> 01:34:43.840 something electrically, but it's not going to make any difference in the long run. 1188 01:34:44.159 --> 01:34:47.640 I'm going to tell you truly that this is a controversial area. As 1189 01:34:47.640 --> 01:34:53.399 Bob said, filtration is for purification, right, Softening is a different thing 1190 01:34:53.439 --> 01:34:59.239 altogether. Softening literally takes out the minerals from the water. And again, 1191 01:34:59.520 --> 01:35:01.760 like I said, I know Bob, Plumbline is a great company, but 1192 01:35:01.880 --> 01:35:05.680 water Pros also they that's all they do is water testing. That's all they 1193 01:35:05.680 --> 01:35:09.920 do. And I'm not saying you shouldn't go to Plumbline. I'm just saying 1194 01:35:09.960 --> 01:35:14.279 that water Pros has made it their life's mission just for water, just for 1195 01:35:14.319 --> 01:35:16.640 the quality of water, nothing else. And so but what I want to 1196 01:35:16.680 --> 01:35:23.119 say is this, Okay, when it comes to softening, though, be 1197 01:35:23.319 --> 01:35:29.239 careful because the only thing that matters, the only thing that matters is testing 1198 01:35:29.279 --> 01:35:32.000 the water. That's it. And you will find if you test your water 1199 01:35:32.119 --> 01:35:35.399 before and after using that, there's not going to be any difference to your 1200 01:35:35.439 --> 01:35:40.399 water. It's that easy. Okay, It's just that easy. And you're 1201 01:35:40.439 --> 01:35:43.479 also not going to notice any difference. You're not going to feel any different 1202 01:35:43.760 --> 01:35:46.159 when you have softer water. You can feel it. And again, I 1203 01:35:46.159 --> 01:35:49.960 don't want to get into too much of the controversy because there are some systems 1204 01:35:50.279 --> 01:35:56.479 that I know people believe highly in that I just will tell you the same 1205 01:35:56.520 --> 01:36:00.960 thing. It's all in the testing of the water. Now, I will 1206 01:36:00.000 --> 01:36:05.760 say this. There are thank you, There are softeners, and then there 1207 01:36:05.840 --> 01:36:13.760 are other things that mimic softening, and it depends on what you want the 1208 01:36:13.760 --> 01:36:26.279 softener for. There are some softeners that truly make your skin and laundry better, 1209 01:36:26.479 --> 01:36:30.319 healthier. It takes the minerals out literally, you feel it, Okay, 1210 01:36:30.800 --> 01:36:35.279 you feel it on your skin. Soap lasts longer, laundry gets cleaner. 1211 01:36:36.119 --> 01:36:43.319 Then there are softeners, they call them conditioners or softeners that don't take 1212 01:36:43.359 --> 01:36:46.640 the minerals out. They don't claim to, but they claim to preserve your 1213 01:36:46.680 --> 01:36:55.880 plumbing. But they never claim ever to extend soap or to keep your skin 1214 01:36:56.039 --> 01:37:00.600 softer, or to be more penetrating. And those are more are like a 1215 01:37:00.640 --> 01:37:03.159 halo. I don't want to get into the controversy because plumb Line sells halo 1216 01:37:03.279 --> 01:37:05.479 and I love Plumbline. We also sell egal water. No, no, 1217 01:37:05.680 --> 01:37:10.000 I know you sell both. That's exactly right. I should mention that you 1218 01:37:10.039 --> 01:37:14.880 sell both. But my personal opinion is, if you want the benefit of 1219 01:37:15.039 --> 01:37:21.119 soft water, the full benefit, you don't get one that simply advertises saving 1220 01:37:21.159 --> 01:37:27.399 your pipes, okay, because that's not the whole reason to have water conditioning 1221 01:37:27.640 --> 01:37:31.159 is to save you softening good. If somebody truly wants a water softener, 1222 01:37:31.239 --> 01:37:35.920 we're going to give them an EEG water exactly. You're not gonna do that. 1223 01:37:36.079 --> 01:37:40.680 That the other the other one, and even the other one that claimed 1224 01:37:41.600 --> 01:37:44.439 There have been cases, and I've been studying this around the country. There 1225 01:37:44.479 --> 01:37:51.720 were cases where people bought these other kinds of softeners to preserve their boilers and 1226 01:37:51.760 --> 01:37:58.840 stuff, and their boilers still failed and had massive scaling. And there are 1227 01:37:58.960 --> 01:38:03.520 lawsuits going on telling you that that. But but here's what counts. The 1228 01:38:03.600 --> 01:38:08.720 warranties, the companies behind it, and what you're trying to accomplish. That's 1229 01:38:08.720 --> 01:38:11.199 all I'm saying to you. I think that's the key. Tom. What 1230 01:38:11.239 --> 01:38:15.479 do you what is it you're trying to accomplish and have a system designed to 1231 01:38:15.479 --> 01:38:19.000 to give you the results you're actually looking at exactly. Okay, now, 1232 01:38:20.640 --> 01:38:24.359 David, you have an issue with your neighbor's tree. What's going on, 1233 01:38:24.479 --> 01:38:31.520 David? Yeah, you know, during this last windstorm about three weeks ago, 1234 01:38:31.680 --> 01:38:40.079 my neighbor's tree, so pine tree was blown over and it, uh 1235 01:38:40.560 --> 01:38:45.520 you know, landed into my yard, into my backyard. Did it do 1236 01:38:45.039 --> 01:38:50.800 did it do damage? It did a little damage to my gutter. But 1237 01:38:50.880 --> 01:38:58.199 that's not the part I'm so. I know that if it did damage, 1238 01:38:58.239 --> 01:39:00.479 like to your house, you have to put a claim in on your insurance. 1239 01:39:01.159 --> 01:39:05.159 Yeah, but his insurance could can cover it as well. Hold on, 1240 01:39:05.319 --> 01:39:10.760 because I want to go over the the intricacies of this and then find 1241 01:39:10.760 --> 01:39:12.880 out what your issue is. But I don't want to rush you. Hold 1242 01:39:12.920 --> 01:39:23.000 on one second. Go with a sure thing Denver's Best roofer Excel Roofing dot 1243 01:39:23.039 --> 01:39:29.720 com. You don't pay a cent until you're content. Time for an insurance 1244 01:39:29.800 --> 01:39:34.119 check up, free no obligation comparison call Compass insurance paying too much your coverage 1245 01:39:34.119 --> 01:39:38.800 at dozens of insurance companies find out now three O three seven to seven to 1246 01:39:38.840 --> 01:39:42.560 one. Help. You'll think you're his only customer when you choose Frank durand 1247 01:39:42.560 --> 01:39:46.159 the real estate man dot Com to list your home with Remax Alliance three three 1248 01:39:46.239 --> 01:39:58.159 nine two zero sixteen twenty two. Oh is that hi? I'm Tom Martine. 1249 01:39:58.279 --> 01:40:00.439 You're a Trump Peter three three seven one to three Talks seven one three 1250 01:40:00.479 --> 01:40:03.359 eight two five five. Welcome to the show. Let's talk. Let's find 1251 01:40:03.399 --> 01:40:05.960 out what we can do for you, as we do every day. It's 1252 01:40:06.000 --> 01:40:10.119 an exciting show man. We got so many different topics. So on the 1253 01:40:10.119 --> 01:40:14.039 neighbor's tree, David, to make a long story short, I want to 1254 01:40:14.039 --> 01:40:16.840 know what the issue is first, go ahead. So the issue is he's 1255 01:40:16.920 --> 01:40:23.039 refusing to clean up the tree, even though it's part of it's in his 1256 01:40:23.199 --> 01:40:29.000 yard and he I mean the part that fell into your yard. He's refusing 1257 01:40:29.039 --> 01:40:35.640 to clean. Yeah, and so he's he he or even you know, 1258 01:40:36.000 --> 01:40:39.520 help me, you know, like go in hand. Well, that's just 1259 01:40:39.560 --> 01:40:43.319 not being a good neighbor. Okay, did it break a fence? Did 1260 01:40:43.319 --> 01:40:45.800 it break a fence? It broke it did break a fence? And whose 1261 01:40:45.840 --> 01:40:49.720 fence is it? It would be his fence. I mean, I don't 1262 01:40:49.720 --> 01:40:55.199 know how fence laws work. But defense was there before we built our house. 1263 01:40:55.520 --> 01:40:57.840 Well, usually if it's there before you built, and it's on the 1264 01:40:57.880 --> 01:41:00.399 property line, it's a shared responsibility. If it's on one or the other, 1265 01:41:00.439 --> 01:41:03.640 it's whose ever property is on. Now here's another thing, real quick, 1266 01:41:03.680 --> 01:41:06.840 and then I can hold you over if you want to discuss this more. 1267 01:41:08.239 --> 01:41:12.399 If this guy did anything negligent, like didn't take take care of the 1268 01:41:12.439 --> 01:41:15.720 tree or something, he could be responsible for the damage. If it's simply 1269 01:41:15.760 --> 01:41:19.920 an act of God and any tree would have fallen at any time and it 1270 01:41:20.000 --> 01:41:25.760 wasn't old and deteriorating, And if he did nothing wrong, then it's he 1271 01:41:25.800 --> 01:41:29.319 doesn't have to literally clean it up. You clean up your side, he 1272 01:41:29.359 --> 01:41:36.039 cleans up his side. So really it's not magic, it's logical. Yeah, 1273 01:41:36.119 --> 01:41:43.239 However, being a good neighbor would mean you both do it exactly. 1274 01:41:43.319 --> 01:41:47.039 And the other thing is that he had two other trees actually bigger than mine, 1275 01:41:47.840 --> 01:41:51.960 get blown over. These are all pine trees in the front of his 1276 01:41:53.039 --> 01:41:57.239 house. He's got all the equipment, he's got chainsaws and chippers, and 1277 01:41:57.800 --> 01:42:02.600 he's young, he's a young he cleaned the one in front of his house. 1278 01:42:03.840 --> 01:42:09.880 Uh, you know, very quickly. Why do you think? Why 1279 01:42:09.920 --> 01:42:13.680 do you think he's not cleaning the one on the side of the house next 1280 01:42:13.680 --> 01:42:17.079 to you. So, first of all, we've never had any problems, 1281 01:42:17.079 --> 01:42:20.760 we've never had anything. We've gotten along, we've been there. But there's 1282 01:42:20.840 --> 01:42:25.760 there's got to be a reason he cleaned the others and not that one. 1283 01:42:26.520 --> 01:42:28.960 I don't know, but if you want to hold on, I'd like to 1284 01:42:28.960 --> 01:42:31.840 discuss it. And I'm running out of time because it's fascinating why he would 1285 01:42:32.000 --> 01:42:36.520 choose that. I'm Tom Martine more with Plumbline Services and your calls coming up. 1286 01:42:39.159 --> 01:42:43.239 Go with a sure thing Denver's Best roofer Excel Roofing dot com. You 1287 01:42:43.239 --> 01:42:49.279 don't pay a cent until you're content. Time for an insurance check up free, 1288 01:42:49.359 --> 01:42:54.880 no obligation. In comparison, call Compass Insurance paying too much your coverage 1289 01:42:54.880 --> 01:42:58.560 at dozens of insurance companies find out now three O three seven to seven to 1290 01:42:58.600 --> 01:43:01.359 one help. You'll think you're is only customer when you choose Frank durand the 1291 01:43:01.399 --> 01:43:05.920 real estate Man dot com to list your home with Remax Alliance three all three 1292 01:43:06.000 --> 01:43:18.000 nine two zero sixteen twenty two. Yeah, ripped up. You needed who 1293 01:43:18.079 --> 01:43:26.880 you don't have come run in a stem as you can. Shooter's gonna help 1294 01:43:27.159 --> 01:43:34.239 coming. Man Dix is the Troubleshooter Show. No Tom Martino. Hey, 1295 01:43:34.319 --> 01:43:38.359 I'm Tom Martino, and I welcome you to the on the show that's kind 1296 01:43:38.399 --> 01:43:44.920 anywhere in the universe. This hour brought to you by plumb Line Services. 1297 01:43:44.920 --> 01:43:49.039 They're here today in the house talking to us about stuff. So if you 1298 01:43:49.840 --> 01:43:54.319 ever need plumbing, heating, cooling, electric and trains, plumb Lines here. 1299 01:43:55.239 --> 01:43:59.720 Welcome Bob. Let's talk. Let's talk the first. This neighbor's tree. 1300 01:44:00.279 --> 01:44:02.760 Here's what I want to know, Bob, truly you have a tree. 1301 01:44:03.279 --> 01:44:08.640 If you did nothing wrong. Let's say you did nothing wrong and the 1302 01:44:08.760 --> 01:44:13.640 tree fell over into your neighbor's yard, blew over, fell over, I 1303 01:44:13.640 --> 01:44:16.079 don't know, uh, maybe even did a little damage. Let's say, 1304 01:44:16.760 --> 01:44:19.880 what would you do if you did nothing wrong but the tree happened to be 1305 01:44:19.880 --> 01:44:23.479 your tree that fell over? What would you do if there were my tree? 1306 01:44:23.600 --> 01:44:26.800 Yeah, I would take care of it. I would like, hey, 1307 01:44:26.880 --> 01:44:28.880 Jim, you know, I'm sorry this happened. It's you know, 1308 01:44:28.920 --> 01:44:31.159 obviously the winds and everything else. Let me take care of this for you, 1309 01:44:32.319 --> 01:44:35.279 just as a good neighbor. Just take care of it. Yeah, 1310 01:44:35.439 --> 01:44:40.079 So, David, your neighbor had a couple of trees come down. Was 1311 01:44:40.079 --> 01:44:44.439 it a windstorm or what? Yeah, it was the windstorm, that real 1312 01:44:44.520 --> 01:44:47.439 heavy wind we had. Okay, Okay, So it wasn't his negligence that 1313 01:44:47.479 --> 01:44:53.479 caused it, was wind right, Yeah, you know. Now I've had 1314 01:44:53.520 --> 01:44:58.520 a couple arborists look at the tree and they say that there's evidence of root 1315 01:44:58.640 --> 01:45:03.520 rock. Yeah, but maybe not something he knew and ignored. Okay, 1316 01:45:03.560 --> 01:45:06.920 So let's just say this. Let's just say it was an act of god. 1317 01:45:08.800 --> 01:45:11.399 He cleaned up the others, but not the one that fell over in 1318 01:45:11.439 --> 01:45:15.199 your property. Did he clean the one that the part that was on his 1319 01:45:15.359 --> 01:45:18.600 property of that tree? No, that that's still you know. Okay, 1320 01:45:18.640 --> 01:45:23.960 So why has he totally ignored just that one tree and cleaned up the other 1321 01:45:24.000 --> 01:45:28.800 two. The only thing I can think of is he initially he initially acted 1322 01:45:28.840 --> 01:45:30.520 like he was going to do it. Then he asked me if I had 1323 01:45:30.520 --> 01:45:35.399 contacted my insurance, and he said that he had contacted his and his insurance 1324 01:45:35.399 --> 01:45:40.279 company told him that I would have to put a claim in on my insurance. 1325 01:45:40.319 --> 01:45:44.920 And he said so, I said, I said, yeah, I'm 1326 01:45:45.039 --> 01:45:48.279 you know I probably realized, you know, I agree with that, or 1327 01:45:48.760 --> 01:45:53.279 that's what I've heard, But I said, I have you know, this 1328 01:45:53.319 --> 01:45:56.720 is going to be way below my deductible, so it would make no sense 1329 01:45:56.760 --> 01:46:00.439 for me to put in an insurance claim. But David, when he talked 1330 01:46:00.479 --> 01:46:03.800 about insurance claim to begin with, is that because you asked him for something? 1331 01:46:05.039 --> 01:46:08.439 No? No, I didn't ask him for anything. In fact, 1332 01:46:08.760 --> 01:46:12.800 I didn't even know my gutter had been damaged. So he's the one that 1333 01:46:12.840 --> 01:46:15.760 actually pointed out the gutter damage. So okay, so he said to you, 1334 01:46:16.960 --> 01:46:23.359 so in other words, he thought you should take care of your own 1335 01:46:23.399 --> 01:46:27.840 damage, which is true, your gutter should be handled by you unless he 1336 01:46:27.880 --> 01:46:32.680 did something wrong or exactly. But if it was me, I think if 1337 01:46:32.720 --> 01:46:36.840 it was me and my tree fell, I would probably want to help fix 1338 01:46:36.920 --> 01:46:41.920 it because I don't know why, just because of my tree, even if 1339 01:46:41.920 --> 01:46:45.000 I did nothing wrong, I feel and I've actually done that before with other 1340 01:46:45.520 --> 01:46:48.520 Yeah, but I don't think he has to, and I don't think he's 1341 01:46:48.520 --> 01:46:53.079 a bad guy not to. But did he actually say to you, by 1342 01:46:53.079 --> 01:46:56.079 the way, I'm not responsible for that. Did he say anything like that? 1343 01:46:57.119 --> 01:47:00.199 Yeah? I mean, And that's the thing is he's basically said, 1344 01:47:00.800 --> 01:47:04.600 yeah, well he's let me say this. He had, he actually hasn't 1345 01:47:04.680 --> 01:47:09.479 said that. He's kind of keeps into she kind of keeps me, keeps 1346 01:47:09.479 --> 01:47:12.840 making comments like well, we will work this out, or we need to 1347 01:47:12.880 --> 01:47:15.399 work this out. But then he doesn't do anything. And I think that's 1348 01:47:15.399 --> 01:47:19.640 why he hasn't cleaned it up. I think in for what, how do 1349 01:47:19.720 --> 01:47:21.920 they call in for a penny, in for a pound or in for anounce 1350 01:47:21.960 --> 01:47:26.279 in pound what. I think he's afraid to address it at all because he 1351 01:47:26.319 --> 01:47:30.119 doesn't want you to expect him to fix anything. I really believe that is 1352 01:47:30.119 --> 01:47:35.800 his fence still broken, yeah, or your fence or out the two of 1353 01:47:35.800 --> 01:47:40.319 you. I think he doesn't know how to address it. So did you 1354 01:47:40.399 --> 01:47:44.800 ever say to him, Hey, since you didn't do anything wrong and it 1355 01:47:44.840 --> 01:47:46.560 was an act of God, I'll take care of my gutter and I'll take 1356 01:47:46.600 --> 01:47:53.079 care of cleanup on my side. What do you say we split the cost 1357 01:47:53.119 --> 01:47:57.880 of the fence? Yeah, And he says that I should have. He 1358 01:47:58.119 --> 01:48:00.760 just keeps saying, well, I thought you were put in a claim on 1359 01:48:00.800 --> 01:48:02.159 your insurance, And I told him I said, I never said I was 1360 01:48:02.159 --> 01:48:09.279 putting a claim on my insurance. But you're not asking for anything from him. 1361 01:48:09.520 --> 01:48:14.880 I accept half of the fence, can I yeah, I've said can 1362 01:48:14.920 --> 01:48:17.439 you you know, can you will you at least help with you know, 1363 01:48:17.560 --> 01:48:20.880 half the cleanup? And he he well, no, no, no, 1364 01:48:21.439 --> 01:48:26.640 hold on that. I didn't say have to clean up. Here's what I'm 1365 01:48:26.680 --> 01:48:31.119 saying. If you said to him, look, I'll clean up everything on 1366 01:48:31.159 --> 01:48:36.560 my side and i'll fix my gutter. You clean up everything on your side, 1367 01:48:38.479 --> 01:48:45.119 and then we split the fence. Yeah, we haven't really you know, 1368 01:48:45.239 --> 01:48:46.159 talked about that. We haven't even talked about it. I mean, 1369 01:48:46.199 --> 01:48:49.399 he won't. It's been hard for me to even talk to him. The 1370 01:48:49.439 --> 01:48:55.880 guy is gonna split and what I told you isn't the ideal situation either, 1371 01:48:56.039 --> 01:49:00.199 what I suggested, but he's not going to do anything beyond that. I 1372 01:49:00.520 --> 01:49:05.159 mean, the fence is it's just the panel got the the fence. The 1373 01:49:05.199 --> 01:49:10.359 panel can be just screwed back on. Okay, so it's not like major 1374 01:49:10.439 --> 01:49:14.000 dammage. So then let me ask you something. Why did you clean up 1375 01:49:14.000 --> 01:49:18.880 your side? Not yet? It's why it's a big tree. First of 1376 01:49:18.920 --> 01:49:23.239 all, he was indicating like he was going to do it. And then 1377 01:49:23.399 --> 01:49:27.439 okay, he and then he keeps saying, well, we need to work 1378 01:49:27.560 --> 01:49:30.000 this out, and then he never calls me back and nothing ever happened. 1379 01:49:30.039 --> 01:49:32.319 Yeah, I just think the guy doesn't know what the hell to do. 1380 01:49:32.840 --> 01:49:36.399 I mean, I mean, if you just went and cleaned up your is 1381 01:49:36.439 --> 01:49:39.600 it going to be like, is it going to cost you a lot to 1382 01:49:39.600 --> 01:49:43.359 fix that? To come up? So the lowest that I've gotten so far 1383 01:49:43.399 --> 01:49:46.199 as sixteen hundred. Now that you singing, oh wow, wait a minute, 1384 01:49:46.239 --> 01:49:50.359 was this a giant tree and it's mostly on your side? Yeah, 1385 01:49:50.399 --> 01:49:56.640 it's a giant pine tree, probably about thirty feet tall. Okay, so 1386 01:49:56.840 --> 01:50:00.640 most of it's on your side. Most of it's on my side. That 1387 01:50:00.840 --> 01:50:04.039 the kangaroo ball is, you know in his yard. It was it was 1388 01:50:04.079 --> 01:50:12.159 a tree that was really right next to the fence. But really and truly, 1389 01:50:12.760 --> 01:50:15.800 really and truly it was an act of God, and you really exactly. 1390 01:50:16.159 --> 01:50:19.680 I mean, he really isn't responsible for it. I mean, he's 1391 01:50:19.720 --> 01:50:25.119 not really responsible for it. That's what I was trying to figure out, 1392 01:50:25.119 --> 01:50:29.800 because I know insurance wise he wouldn't be. But you know, it's kind 1393 01:50:29.800 --> 01:50:33.279 of like like if your insurance fixed it, they wouldn't go after him unless 1394 01:50:33.319 --> 01:50:38.359 they thought it was negligence. It all comes down to negligence, I mean, 1395 01:50:38.399 --> 01:50:41.640 other than just you know. And you know, the other thing is 1396 01:50:41.680 --> 01:50:46.000 I recently had a health issue and I told him this, I'd help you 1397 01:50:46.079 --> 01:50:51.560 do it if I was healthy. But I can't walk right now. So 1398 01:50:53.439 --> 01:50:59.439 I had a stroke in August. So geez, how are you doing? 1399 01:50:59.520 --> 01:51:04.199 By the way, thing, how are you doing? I'm slowly recovering. 1400 01:51:04.680 --> 01:51:12.680 Have you been left with the with the full capacity? I have trouble walking, 1401 01:51:12.720 --> 01:51:16.000 but my walking keeps improving, and I'm I'm hoping to make a full 1402 01:51:16.840 --> 01:51:21.840 recovery to where I can now walk without a walk, or at least around 1403 01:51:21.840 --> 01:51:30.720 the house. So I'm not so steady outside. But I even went out 1404 01:51:30.760 --> 01:51:32.880 and tried to, you know, cut a few branches myself, and I 1405 01:51:32.960 --> 01:51:36.560 just don't have the balance. But that's the thing is, you know, 1406 01:51:36.640 --> 01:51:43.439 we've been good. We've been neighbors for twenty five years. Actually, uh, 1407 01:51:43.800 --> 01:51:46.319 you know, limp tools back and forth, but I don't. And 1408 01:51:47.359 --> 01:51:51.279 you know, it's just the strangest thing that he's just suddenly decided and the 1409 01:51:51.319 --> 01:51:55.720 fact that he, you know, he took the bigger tree that was in 1410 01:51:55.760 --> 01:52:00.640 his front yard. He had it all stripped down and cut up in like 1411 01:52:00.680 --> 01:52:05.000 an hour because he's got all the equipment and everything, and he sort of 1412 01:52:05.000 --> 01:52:09.680 indicated, you know, they know, I'll get to your tree whatever. 1413 01:52:09.760 --> 01:52:11.960 And then and then you know, then the next day he was like, 1414 01:52:12.079 --> 01:52:17.199 I can't think if he has like the chainsaws and all the equipment. Have 1415 01:52:17.359 --> 01:52:24.279 you said, have you asked him to help you and you'll pay? Yes? 1416 01:52:24.520 --> 01:52:29.560 And he just one of the things he keeps telling me is that, 1417 01:52:29.680 --> 01:52:32.199 you know, the city we live in, which is Wheat Ridge, they 1418 01:52:32.600 --> 01:52:36.840 don't have the branch drop anymore. What does that mean, Well, you 1419 01:52:36.840 --> 01:52:42.840 know a place to go bring your branches. So they had set up a 1420 01:52:42.880 --> 01:52:47.159 thing like the weekend after the storm at a park where you could go bring 1421 01:52:47.199 --> 01:52:51.960 your branches and drop them off. Yeah, and he's got a big truck 1422 01:52:53.039 --> 01:52:57.760 that you know. He I don't know this whole thing is it sounds sucks. 1423 01:52:57.880 --> 01:53:02.319 It sucks. I mean, that's how I mean. I I've never 1424 01:53:03.119 --> 01:53:06.520 known what the actual law is. But when we had a tree, when 1425 01:53:06.560 --> 01:53:11.680 we've had trees at the other house I lived in where branches broke off into 1426 01:53:11.720 --> 01:53:15.399 neighbor's yards, which happened a couple of times, and we went over and 1427 01:53:15.439 --> 01:53:18.199 cleaned it up. I don't care what the law was. No, I 1428 01:53:18.279 --> 01:53:21.880 know, obligation, you understand. That's what I'm talking about too. I'm 1429 01:53:21.920 --> 01:53:27.600 not talking about being in a good neighbor. I'm talking about just the flat 1430 01:53:27.600 --> 01:53:30.279 out, black and white of it. And that's that's that's where I was 1431 01:53:30.279 --> 01:53:32.560 trying to get out. I know, insurance wise, but I was just 1432 01:53:32.600 --> 01:53:39.800 wondering, since you know it's his property, is it still always you know, 1433 01:53:40.640 --> 01:53:45.479 legally my you know, the person's It depends. Like I said, 1434 01:53:45.760 --> 01:53:49.520 there is no straight answer. I mean, if he neglected those trees and 1435 01:53:49.560 --> 01:53:54.479 they blew over, but if this was a bad windstorm and a lot of 1436 01:53:54.479 --> 01:53:58.680 people had no no one is going to be responsible for acts of God. 1437 01:53:58.720 --> 01:54:01.720 I mean, no one will be respect it now and you all take care 1438 01:54:01.720 --> 01:54:05.239 of your own property. And it's that simple. It's kind of strange about 1439 01:54:05.239 --> 01:54:11.920 this. Is the other tree that fell in his front yard actually fell it's 1440 01:54:12.000 --> 01:54:15.359 right next it's between us, us and my drive it's between him and my 1441 01:54:15.479 --> 01:54:19.279 driveway. Is fell onto my driveway, partly on my driveway. But he 1442 01:54:19.359 --> 01:54:23.680 cleaned that one up. But there's well, there's no rhyme. I mean, 1443 01:54:23.680 --> 01:54:26.279 there's no rhyme or reason man. I mean you're gonna have to just 1444 01:54:26.359 --> 01:54:29.079 confront it and talk to him. There's no answer for this, I mean, 1445 01:54:29.119 --> 01:54:31.840 no clean answer. Three all three seven one three talk seven one three 1446 01:54:31.920 --> 01:54:38.640 eight two five five. Julie, real quick here, you this sounds serious. 1447 01:54:38.640 --> 01:54:43.720 What's going on? Julie? Well, I believe it is serious. 1448 01:54:43.840 --> 01:54:46.800 Tom and I just called to see if you might be able to help us 1449 01:54:47.159 --> 01:54:53.720 figure out if we need legal help. Okay, why don't you hold on? 1450 01:54:54.159 --> 01:54:56.760 I don't I don't want, I don't want to rush you right now. 1451 01:54:56.840 --> 01:54:59.680 Let me let me take this and I'll come right back to you about 1452 01:54:59.680 --> 01:55:02.640 your being injured during an arrest. Possibly we'll talk about that and more coming 1453 01:55:02.720 --> 01:55:13.119 up. Go with a sure thing Denver's best roofer Excel Roofing dot com. 1454 01:55:13.159 --> 01:55:18.920 You don't pay a cent until you're content. Time for an insurance check up 1455 01:55:19.000 --> 01:55:25.439 free, no obligation comparison call Compass Insurance paying too much your coverage at dozens 1456 01:55:25.439 --> 01:55:28.760 of insurance companies find out now three oh three, seven to seven to one 1457 01:55:28.840 --> 01:55:31.520 help. You'll think you're his only customer when you choose Frank durand the Real 1458 01:55:31.600 --> 01:55:36.199 estate Man dot com to list your home with Remax Alliance three oh three nine 1459 01:55:36.199 --> 01:55:47.319 two zero sixteen twenty two. Hi, Tom Martino, you're a troubleshooter. 1460 01:55:47.399 --> 01:55:53.520 Three O three seven one three talk seven one three eight two five five. 1461 01:55:53.640 --> 01:55:57.079 Julie, what's going on? Julie? Now your son tell me about it? 1462 01:55:59.000 --> 01:56:04.439 Okay. I have an adult son, he's twenty seven. On November 1463 01:56:04.479 --> 01:56:11.199 twenty first, he was taken to the hospital after a choking incident. Now, 1464 01:56:11.399 --> 01:56:15.439 now, what do you mean by a choking name? Okay, he 1465 01:56:15.640 --> 01:56:24.239 has like his esophagus shrinks and it sounds really strange. But he choked on 1466 01:56:24.279 --> 01:56:28.039 a piece of meat. I've heard of that before. Now did you call? 1467 01:56:28.199 --> 01:56:30.119 Was he at home with you when this happened, or at home by 1468 01:56:30.199 --> 01:56:36.560 himself somewhere elsese. No, he lives with us, and we live in 1469 01:56:36.600 --> 01:56:43.199 a remote location. It's about forty minutes from the nearest hospital. And so 1470 01:56:43.479 --> 01:56:49.479 I did call the ambulance and they came, and they made a decision not 1471 01:56:49.600 --> 01:56:57.880 to try to use a device to remove the lodged food from his throat, 1472 01:56:58.520 --> 01:57:03.239 and decided to take him in the ambulance to the hospital. Now, wait 1473 01:57:03.239 --> 01:57:11.119 a minute, was he breathing? Yes, but he during this time he 1474 01:57:11.199 --> 01:57:15.920 became really delirious and My husband and I were really confused at why he was 1475 01:57:16.000 --> 01:57:21.880 acting the way he was, but we found out later. Okay, tell 1476 01:57:21.880 --> 01:57:29.560 me what happened. Okay, got to the hospital. The piece of food 1477 01:57:29.680 --> 01:57:33.560 was dislodged on the way there, but they made the decision to continue the 1478 01:57:33.680 --> 01:57:40.399 trip. Got him to the hospital, and at some point my husband and 1479 01:57:40.399 --> 01:57:43.640 I were following in the car, so we weren't there to witness anything. 1480 01:57:43.640 --> 01:57:47.399 But at some point he became very combative with the doctors and the nurses. 1481 01:57:47.840 --> 01:57:53.439 But why was he competive? Do you know? One hit them? It 1482 01:57:54.039 --> 01:58:00.840 meningitis and it was brought on from choking. Now we were told this, 1483 01:58:01.039 --> 01:58:05.960 Oh wait, wait, wait wait meningitis. Meningitis isn't caused by choking. 1484 01:58:09.359 --> 01:58:13.560 Well, it has something to do. Now, I'm not a doctor. 1485 01:58:13.760 --> 01:58:18.439 They tried a deputy dog me at a hospital in the Springs. I've never 1486 01:58:18.479 --> 01:58:23.079 heard of that, tom. Meningitis Is that a swelling of the brain. 1487 01:58:23.640 --> 01:58:29.239 It's a bacterial infection of the of the membrane around the brain. Okay, 1488 01:58:29.560 --> 01:58:34.159 so either there's either viral or bacterial. Yeah, but but either way it's 1489 01:58:34.199 --> 01:58:42.279 not brought on by choking. Well, you know, I that's just what 1490 01:58:42.319 --> 01:58:46.239 the nurses and the doctor. Well, okay, at a hospital, but 1491 01:58:46.359 --> 01:58:50.399 he when he was there for choking, they did find out he did he 1492 01:58:50.520 --> 01:58:56.039 have viral or did he have what? What kind of meningitis did he have? 1493 01:58:57.720 --> 01:59:02.680 It was viral, they told him him. Okay, so he became 1494 01:59:02.800 --> 01:59:11.920 combative the loss of oxygen. Yeah, and they said loss of oxygen caused 1495 01:59:12.279 --> 01:59:15.119 a lot of it. But anyway, well, you kid in the hospital 1496 01:59:15.560 --> 01:59:20.520 and okay, but neither here or there. They arrested him in the hospital 1497 01:59:21.720 --> 01:59:29.439 because of you know, he attacked the staff. Of course, we did 1498 01:59:29.479 --> 01:59:31.720 not see him. We arrived at the hospital, we were told that he 1499 01:59:31.840 --> 01:59:36.600 was being put under arrest. They they did, so my husband and I 1500 01:59:36.680 --> 01:59:42.199 came home. I waited for a phone call from him to tell me, 1501 01:59:42.720 --> 01:59:46.720 you know, if he can, I ask, when you left a lot 1502 01:59:46.760 --> 01:59:53.199 of parts. I have to get clarification. He was arrested when he became 1503 01:59:53.279 --> 02:00:00.399 combative. Did they find out what was wrong with him before they arrested him? 1504 02:00:00.399 --> 02:00:05.119 In other words, was he arrested after they knew he had meningitis? 1505 02:00:06.439 --> 02:00:12.600 No, okay, he was at the hospital, became combative, then they 1506 02:00:12.920 --> 02:00:18.039 arrested him, and then what when was it found out he had meningitis. 1507 02:00:19.920 --> 02:00:24.319 I am not okay, there are so many parts of this story because it 1508 02:00:24.359 --> 02:00:27.800 doesn't make sense to me. First of all, if he's in the hospital 1509 02:00:27.880 --> 02:00:31.319 being combative, they would not arrest him. Did they take him away from 1510 02:00:31.359 --> 02:00:36.880 the hospital to jail. Yes, well, they wouldn't do that. If 1511 02:00:36.920 --> 02:00:42.199 he had meningitis, they wouldn't remove him. They would put him under custody 1512 02:00:42.239 --> 02:00:45.279 there. But it doesn't make sense to me that they would take a sick 1513 02:00:45.359 --> 02:00:51.640 person with meningitis out of the hospital, right, So it doesn't Your story 1514 02:00:51.720 --> 02:00:59.239 is incomplete, Okay. At this point, Tom, we don't believe they 1515 02:00:59.319 --> 02:01:04.960 knew he had meningitis. That wasn't a diagnosis that they made. I believe 1516 02:01:05.439 --> 02:01:11.399 the diagnosis was made at another hospital, Okay, because the hospital that he 1517 02:01:11.600 --> 02:01:16.199 was taken to is not like a it's kind of a band aid hospital. 1518 02:01:16.239 --> 02:01:19.319 Would but forgive me for this. Let me just cut to the chase. 1519 02:01:19.920 --> 02:01:27.760 If you're trying to use meningitis as a defense, is that the bottom line? 1520 02:01:29.640 --> 02:01:35.199 No, he was charged with assault for the doctors and nurses got it. 1521 02:01:36.159 --> 02:01:45.640 However, Okay, he was arrested, taken to jail, and he 1522 02:01:45.359 --> 02:01:53.439 missed several court dates. My husband and I couldn't figure out why. He 1523 02:01:53.680 --> 02:01:59.760 has had issues with the law in the past, but he would immediately call 1524 02:02:00.159 --> 02:02:02.479 to see if he could, you know, get a bond or whatever. 1525 02:02:02.960 --> 02:02:09.920 When he was arrested. How long was he in custody, We're not sure. 1526 02:02:10.680 --> 02:02:15.880 He was arrested on the twenty first, he was the very next day. 1527 02:02:15.039 --> 02:02:24.800 He had a court appearance set on the twenty second. He missed that. 1528 02:02:25.359 --> 02:02:27.880 Well, how did he miss it if he was in custody, how 1529 02:02:27.880 --> 02:02:32.960 did he miss a court appearance? They told me that he was not compliant, 1530 02:02:33.279 --> 02:02:40.000 and then he had not been booked in. But Tom, he but 1531 02:02:40.079 --> 02:02:45.279 we believe he was in the hospital again. And note Julie of Julie, 1532 02:02:46.279 --> 02:02:51.640 Julie, please listen, please help me, help you. You said he 1533 02:02:51.800 --> 02:03:00.399 was arrested, Then you said the very next day he missed court. Now 1534 02:03:00.000 --> 02:03:06.840 that tells me he was arrested and released, because the only way he would 1535 02:03:08.000 --> 02:03:15.840 miss court is if he was on his own. If he was in custody, 1536 02:03:15.399 --> 02:03:21.159 he would not have missed the hearing the hospital. Tom, Wait, 1537 02:03:21.239 --> 02:03:26.800 but but okay, But we believe that he was taken back to the hospital 1538 02:03:26.920 --> 02:03:30.680 because of his deteriorating condition. I get it. So if he was taken 1539 02:03:30.760 --> 02:03:34.279 back to the hospital. Fact if he missed his court appearance, go with 1540 02:03:34.359 --> 02:03:39.560 a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a 1541 02:03:39.600 --> 02:03:45.840 cent until you're content. Time for an insurance checkup free, no obligation. 1542 02:03:45.840 --> 02:03:50.800 In comparison, call Compass Insurance paying too much your coverage at dozens of insurance 1543 02:03:50.840 --> 02:03:55.560 companies find out now three oh three seven seven to one help. You'll think 1544 02:03:55.600 --> 02:03:59.560 you're his only customer when you choose Frank durand the real estate Man dot com 1545 02:03:59.600 --> 02:04:03.319 to listen your home with Remax Alliance three oh three nine two zero sixteen twenty 1546 02:04:03.319 --> 02:04:15.439 two. Hi Tom Martine here at three oh three seven one three talk three 1547 02:04:15.520 --> 02:04:20.119 or three seven one three A two five five, Julie. What we're gonna 1548 02:04:20.159 --> 02:04:24.319 do is we're waiting for a callback from our criminal defense attorney. But we're 1549 02:04:24.319 --> 02:04:28.359 going to get you some quality information, whether we do it today or early 1550 02:04:28.359 --> 02:04:30.159 tomorrow. But hold on a second. We'll try to get him on squeeze 1551 02:04:30.199 --> 02:04:33.720 me today. Yes, he just got back to me. He's in court, 1552 02:04:34.079 --> 02:04:38.960 he's unavailable. Will he be able to do it tomorrow? I can 1553 02:04:39.039 --> 02:04:43.800 follow up, so, Julie, I look this up though, Julie and 1554 02:04:44.119 --> 02:04:46.760 we can get you back with Joe Lazzara. He's in court right now, 1555 02:04:46.800 --> 02:04:51.239 but I wanted to I wanted to tell you there is a procedure for your 1556 02:04:51.399 --> 02:04:56.439 son, not for you, obviously, but for your son to request this 1557 02:04:58.239 --> 02:05:02.760 video and medical records. Okay, if you know which hospital he was taken 1558 02:05:02.800 --> 02:05:06.840 to, he's got a request through them. The police will not give him 1559 02:05:06.840 --> 02:05:11.800 his medical records, they will release any video that they had at the station, 1560 02:05:12.520 --> 02:05:15.319 and then you'd have to go to the hospital for release a video. 1561 02:05:15.880 --> 02:05:19.640 But we Joe will have specifics on that. But I really believe you should 1562 02:05:19.720 --> 02:05:24.520 hire him attorney to begin with, and the benefit of Joela's arra I'm not 1563 02:05:24.560 --> 02:05:26.560 trying to sell him, by the way. You can go to any attorney, 1564 02:05:26.560 --> 02:05:30.840 but the benefit with Joe is he does civil law as well as criminal 1565 02:05:30.880 --> 02:05:32.760 law, so he would know how to do a personal injury claim if that 1566 02:05:32.960 --> 02:05:39.039 was actually happening. So hold on a sec though, and talk to Kachina 1567 02:05:39.640 --> 02:05:43.039 and she can try to work it out to get you on tomorrow. Steve, 1568 02:05:43.520 --> 02:05:46.640 you have an issue with a two thousand and six jeep Cherokee Service. 1569 02:05:46.680 --> 02:05:50.479 What happened? Hey, Johnny, thanks for taking my call, yes, 1570 02:05:50.520 --> 02:05:55.319 sir, this car from I bought this car from my son, from a 1571 02:05:55.359 --> 02:05:59.359 family member. I had the engine replaced. Figure it out street car kids 1572 02:05:59.359 --> 02:06:01.159 got to go to see you. So now you bought it for him? 1573 02:06:02.800 --> 02:06:04.840 Yeah, I bought it for it's in my name, but I bought it 1574 02:06:04.880 --> 02:06:09.800 for him. Got it colic kid. Figure that's you know, good all 1575 02:06:09.840 --> 02:06:13.279 around car. Well he you know, driving it, he had some problems 1576 02:06:13.840 --> 02:06:16.560 enginecy stuff. The family member that I got it from, Oh, take 1577 02:06:16.600 --> 02:06:19.840 it to the mechanic down here in Colorado Springs that worked on it the first 1578 02:06:19.840 --> 02:06:25.439 time, went back and forth a little bit. Got it there to them, 1579 02:06:25.680 --> 02:06:29.399 gave him a one thousand dollars deposit. This is in September of twenty 1580 02:06:29.439 --> 02:06:30.920 twenty three. He said, oh, I'm gonna you know, I'll get 1581 02:06:30.920 --> 02:06:34.960 to it. Got a year the next car up, Well seven months went 1582 02:06:35.000 --> 02:06:39.399 by, and during that time, texting back and forth telling me all the 1583 02:06:39.439 --> 02:06:42.399 work he's doing or he has to do this, and what's the name of 1584 02:06:42.439 --> 02:06:48.039 the shop. It's Mobile Crew Chief with a guy named the owner of ben 1585 02:06:48.159 --> 02:06:54.960 Ortiz. Now the problem is no work has been done. I mean I 1586 02:06:55.000 --> 02:06:58.479 asked for invoices, I asked for you know, itemization of work that hasn't 1587 02:06:58.520 --> 02:07:04.600 And where's the shop low kidded in Colorado Springs? Okay? And and the 1588 02:07:04.680 --> 02:07:09.239 guys, is he ghosting you or did he tell you why no work has 1589 02:07:09.279 --> 02:07:14.479 been done? No? He No, he a lot a lot of and 1590 02:07:14.960 --> 02:07:16.199 I did call him on CA but I did a lot of things through text 1591 02:07:16.239 --> 02:07:19.760 methods so I could have a record because I figured something fishy was going on. 1592 02:07:20.239 --> 02:07:24.880 So he would say only had parts issues your But did you did you 1593 02:07:25.000 --> 02:07:29.920 pay anything up front? A thousand dollars? I gave a thousand dollars deposits 1594 02:07:30.079 --> 02:07:35.159 now that okay? That that's see. That's what pisses me off now because 1595 02:07:35.520 --> 02:07:39.880 it would be different if you didn't pay anything. So you paid a thousand 1596 02:07:39.920 --> 02:07:43.279 bucks. The guy probably spent the money now and doesn't have it. Did 1597 02:07:43.279 --> 02:07:46.600 you say his name is Ben Ortiz? No? I did Ben Ortiz and 1598 02:07:46.680 --> 02:07:49.960 Mobile crew chie appear in college. I'm trying to figure out mobile crew chiefs 1599 02:07:51.279 --> 02:07:57.199 Ben Ortiz? Okay? And what does he say now, what's his latest 1600 02:07:57.199 --> 02:08:01.000 word to you? Well? He he did say, is like, oh, 1601 02:08:01.199 --> 02:08:03.760 without giving me any documentation, he said, all it needs a new 1602 02:08:03.800 --> 02:08:07.520 engine. It'll be five thousand dollars I said, great, I'm gonna, 1603 02:08:07.600 --> 02:08:11.760 you know, come get the car, because obviously it was blowing smoke. 1604 02:08:11.000 --> 02:08:13.560 So I got the car. I got it back home. Oh wait a 1605 02:08:13.560 --> 02:08:16.520 minute, so you did. You did get it back But now you're out 1606 02:08:16.520 --> 02:08:20.960 of thousand bucks for nothing? Yeah, exactly for nothing. And I'm not 1607 02:08:20.960 --> 02:08:24.640 in a mechanic, but I spent thirty five years in the Army. I 1608 02:08:24.680 --> 02:08:26.800 know what maintenance looks like. And when I popped the hood on this car 1609 02:08:28.000 --> 02:08:31.079 and there's an inch of dust on it and everything is connected like it was 1610 02:08:31.119 --> 02:08:33.600 when I turned it in, that tells me no work has been done in 1611 02:08:33.640 --> 02:08:39.319 addition to nothing. Well is ben Ortiz? Is he is he claiming he 1612 02:08:39.439 --> 02:08:43.640 did a thousand dollars worth of work? No, he said, oh, 1613 02:08:43.680 --> 02:08:48.159 I'll refund you. But now he's ghosting me. Then I finally got hold 1614 02:08:48.159 --> 02:08:50.800 of me. He said, oh, there was somebody that was disputing something 1615 02:08:50.840 --> 02:08:54.079 on four square that was the same amount. I got to make sure it's 1616 02:08:54.119 --> 02:08:58.359 not you. But then I got ghosted again. You know what, Deputy 1617 02:08:58.399 --> 02:09:01.560 Doc, can we give this guy? I'm gonna let Deputy Doc call this 1618 02:09:01.640 --> 02:09:05.159 clown. This sounds like a clown to me. Now we're at the show, 1619 02:09:05.199 --> 02:09:07.359 talk whenever you want, Doc, I mean, Steve, this is 1620 02:09:07.399 --> 02:09:11.439 something where I think, Heed, we just need to light a little fire 1621 02:09:11.560 --> 02:09:16.039 under him at this point. Exactly. Yeah, it's one thousand dollars for 1622 02:09:16.239 --> 02:09:22.000 nothing, and I think, listen, it's the same old syndrome. Man. 1623 02:09:22.199 --> 02:09:28.119 When you pay people money up front, they have a tendency to use 1624 02:09:28.319 --> 02:09:33.399 it when they have when they don't have cash flow, it sucks. Exactly 1625 02:09:33.119 --> 02:09:37.960 all right, hold on and and and let Doc get the information or kachina 1626 02:09:37.000 --> 02:09:41.560 from you, and then we have more coming up. Three oh three seven 1627 02:09:41.680 --> 02:09:46.560 one three eight two five five. Go with a sure thing Denver's best roofer 1628 02:09:46.680 --> 02:09:52.840 Excel Roofing dot com. You don't pay a cent until you're content. Time 1629 02:09:52.880 --> 02:09:56.720 for an insurance check up free, no obligation. In comparison, call Compass 1630 02:09:56.760 --> 02:10:01.640 Insurance paying too much your coverage dozens of insurance companies find out now three all 1631 02:10:01.680 --> 02:10:05.359 three seven to seven to one help. You'll think you're his only customer when 1632 02:10:05.359 --> 02:10:09.079 you choose Frank durand the real estate Man dot com to list your home with 1633 02:10:09.199 --> 02:10:15.119 Remax Alliance three all three nine two zero sixteen twenty two with the plumb Line 1634 02:10:15.159 --> 02:10:18.479 Services, Steve, We're gonna get deputy doc on your car problem. Plumb 1635 02:10:18.479 --> 02:10:24.000 line service has got a question about plumbing. Excuse me, not plumbing, 1636 02:10:24.319 --> 02:10:28.439 HVAC. Are you still having the special This guy wants to know about the 1637 02:10:28.479 --> 02:10:35.239 free something with the free furnace with the AC. We are that actually ends 1638 02:10:35.600 --> 02:10:39.239 tomorrow, but if you if you set the appointment, it doesn't have to 1639 02:10:39.279 --> 02:10:41.159 be done by tomorrow. Doesn't have to be done by tomorrow. Just set 1640 02:10:41.199 --> 02:10:46.000 the appointment. Say you were listening Tom Martine, and we'll honor that. 1641 02:10:46.119 --> 02:10:48.479 So it's a free furnace with the purchase of a matching air conditioning. And 1642 02:10:48.520 --> 02:10:50.560 this is a real deal, by the way, folks, this is not 1643 02:10:52.119 --> 02:10:56.479 raising the price of one to get the other. And most of the time 1644 02:10:56.520 --> 02:11:01.119 when you get an AC, isn't ness is it ness to change both? 1645 02:11:01.239 --> 02:11:05.279 It's not necessary to get both. But especially nowadays, all the systems communicate 1646 02:11:05.319 --> 02:11:09.439 together along with the control system. Yes, and so you're always better replacing 1647 02:11:09.479 --> 02:11:13.199 them. And typically this they're the same age anyway, so we we typically 1648 02:11:13.239 --> 02:11:16.640 recommend what goes first, by the way, normally, what goes first, 1649 02:11:16.680 --> 02:11:22.039 normally a furnace or an AC. Typically the furnace, just because we use 1650 02:11:22.039 --> 02:11:26.560 them more in Colorado and they both use the furnace air box, right, 1651 02:11:26.920 --> 02:11:30.560 Yeah, the furnace acts is the air move the air handler the air mover, 1652 02:11:30.720 --> 02:11:35.640 Yes, so that's what moves the air through your house. But but 1653 02:11:35.720 --> 02:11:37.239 yeah, I mean you can do you can do one or the other or 1654 02:11:37.279 --> 02:11:41.319 both and and you know we're going to give you options, all the options 1655 02:11:41.359 --> 02:11:46.880 from a budget piece of equipment to a luxury with all the bells and whistles 1656 02:11:46.880 --> 02:11:50.399 and a few options in between, whether it's just a furnace, just an 1657 02:11:50.439 --> 02:11:54.119 AC or a combination package. So let me see if I can. There's 1658 02:11:54.159 --> 02:11:56.359 no obligation. Let me ask that this is a good question. Then what 1659 02:11:56.439 --> 02:12:01.920 if someone doesn't have a furn This is somebody hot water heat and they want 1660 02:12:01.960 --> 02:12:05.920 to get the furnace, but they want to get the AC and they have 1661 02:12:05.039 --> 02:12:07.760 which is what you said, an air handler, but they don't have a 1662 02:12:07.760 --> 02:12:11.199 furnace. Do they get any credit for the like? In other words, 1663 02:12:11.359 --> 02:12:15.439 if they're getting the AC anyway, but they don't need the free furnace, 1664 02:12:15.479 --> 02:12:16.920 what do you Is there any kind of a credit they can get for them? 1665 02:12:16.960 --> 02:12:20.119 Oh? I see, you mean as far as the special goes. 1666 02:12:20.239 --> 02:12:22.640 Yeah, I'll as a Tom Martino listener, I'll give two hundred and fifty 1667 02:12:22.640 --> 02:12:26.680 dollars off that. Okay, so again I'll just make sure my but so, 1668 02:12:26.800 --> 02:12:31.520 basically, if you have hot water heat though I never thought of that 1669 02:12:33.159 --> 02:12:37.600 or some you know, and then you get an AC, do you replace 1670 02:12:37.640 --> 02:12:41.039 the air box two or do you replace just the or do you keep the 1671 02:12:41.079 --> 02:12:46.000 old air box? Yeah? So so the he may just have an air 1672 02:12:46.119 --> 02:12:50.119 handler in air head. So it's it's it's like a furnace. Do they 1673 02:12:50.159 --> 02:12:54.720 have to be changed with the AC? Not necessarily? All right? By 1674 02:12:54.720 --> 02:12:58.079 the way, plumb Line Services dot Com three oh three, five eight six, 1675 02:12:58.239 --> 02:13:03.439 ten eighty six tell him Tom sent you remember folks, uh, you 1676 02:13:03.479 --> 02:13:07.880 can always call three zho three Martino for help and save all your problems for 1677 02:13:07.000 --> 02:13:11.319 me. H