WEBVTT 1 00:00:00.800 --> 00:00:10.320 The Decorating Show on Fixed Radio. Welcome to the Painting and Decorating Show on 2 00:00:10.400 --> 00:00:13.759 Fixed Radio. I'm Joel Bardo with Tov on Joel And on today's show, 3 00:00:13.759 --> 00:00:18.039 we're talking about how we can offer value for money for our clients. We 4 00:00:18.160 --> 00:00:22.920 constantly discuss what we believe our value is to the construction industry and the huge 5 00:00:22.960 --> 00:00:27.679 benefit our craft has to the overall look and maintenance of the properties we work 6 00:00:27.719 --> 00:00:32.320 on. But how can we further assure our clients that this is the case. 7 00:00:32.520 --> 00:00:37.399 Also, and we're going to have music today from Robert Palmer, Evanescence, 8 00:00:37.719 --> 00:00:42.640 Kalf and one or two others. Todd, my friend. What's happening 9 00:00:42.640 --> 00:00:45.640 mate? You're good, heydn. I was considering calling you today, Guru. 10 00:00:45.759 --> 00:00:50.399 And this is why I'm working in a block of art deco flats. 11 00:00:50.560 --> 00:00:55.119 Is very fancy. The lift comes right up into the property in the rooms 12 00:00:55.600 --> 00:00:59.280 that the property is not heated by essential heating. The pipes that running through 13 00:00:59.320 --> 00:01:02.359 the building eat the rooms. Yeah. OK, so they're just above the 14 00:01:02.399 --> 00:01:06.400 ceilings. Yeah, and they are madly hot. They are so hot that 15 00:01:06.439 --> 00:01:10.200 you can see where the plaster is blown. They've toastic, then they've papered 16 00:01:10.239 --> 00:01:14.760 it and painted it and it just keeps blowing. Today I touched the ceiling 17 00:01:14.799 --> 00:01:18.319 and literally you could fry an egg on it. It's mental how hot? 18 00:01:18.760 --> 00:01:23.560 Okay, you couldn't all the gravity out of the room and then you can 19 00:01:23.599 --> 00:01:26.120 fry an egg on it. It was very hot. And then I suddenly 20 00:01:26.200 --> 00:01:27.959 thought, this is why I'm having to treat all these craps. I'm having 21 00:01:29.000 --> 00:01:34.200 to rake them all out. Zinzer guards and films Sanda Zinzer Guards film the 22 00:01:34.239 --> 00:01:37.640 whole process. Have you got any tips for that? Apart from I think 23 00:01:37.680 --> 00:01:41.079 we spoke briefly on this JILB before, because I do actually call up the 24 00:01:41.079 --> 00:01:44.599 groove of advice. You said, potentially water down the paint a little bit, 25 00:01:44.680 --> 00:01:47.319 just for the ease of application, because literally it's dry and as soon 26 00:01:47.359 --> 00:01:51.159 as you put it on, oh I see something instantly, it's it's ridiculous. 27 00:01:51.439 --> 00:01:53.319 I mean, that's that'sen and you can't turn them off because it's the 28 00:01:53.319 --> 00:01:57.560 whole building, thousands of flat. Surely, surely that needs some sort of 29 00:01:57.640 --> 00:02:01.560 proper insulation between the sort of the boards or whatever and the and the pipes 30 00:02:01.599 --> 00:02:06.200 themselves because that heats is going to constantly cause issues. But yeah, I 31 00:02:06.200 --> 00:02:08.560 mean if you're having an issue with the paint ITSELFI it's drying out too quickly. 32 00:02:08.919 --> 00:02:10.759 I don't know. Yeah, I think you're the only thing you can 33 00:02:10.759 --> 00:02:13.599 do is fin it down. But you're gonna get to a point where you 34 00:02:13.599 --> 00:02:16.039 fin it down so much that's going to be you're gonna have no opacity to 35 00:02:16.080 --> 00:02:20.479 it whatsoever. So it's um, they're honestly, Joel. The board's all 36 00:02:20.520 --> 00:02:23.319 over place. The ceiling is just totally bumpy. It catches the lights. 37 00:02:23.360 --> 00:02:25.680 I mean, these are thirties, these buildings. But because the pipe work 38 00:02:25.759 --> 00:02:30.319 runs through them, obviously the idea was they didn't have radio. As the 39 00:02:30.360 --> 00:02:35.240 properties heated internally by this huge boiler as big as big as of ten trucks, 40 00:02:35.560 --> 00:02:38.319 and it's on for half the year, six months. You can't turn 41 00:02:38.520 --> 00:02:40.199 right. And it's one of those old school flats. It's full of like 42 00:02:40.280 --> 00:02:43.919 old people, do you know what I mean? So they're always freezing anyway, 43 00:02:46.080 --> 00:02:47.639 So luckily in this place they'll be saving a fortune. They're not paying 44 00:02:47.680 --> 00:02:51.439 fricks. It comes apart their grammar, but it really is. It really 45 00:02:51.520 --> 00:02:53.759 is challenging. So you may find the phone rings and you're like, who's 46 00:02:53.800 --> 00:02:57.520 that. Oh, look it's the housewives choice. Quickly, look in the 47 00:02:57.520 --> 00:03:02.680 mirror, do your hair before you pick up, and then you can give 48 00:03:02.719 --> 00:03:05.879 it in a five seas But what we say and maybe water it down a 49 00:03:05.879 --> 00:03:10.319 little bit. I forgot what he's talking about. Yeah, I mean it 50 00:03:10.400 --> 00:03:14.599 sounds like, really this sounds like there needs to be more space between the 51 00:03:14.639 --> 00:03:19.000 pipes and the and the ceiling itself or some sort of insulation. But yeah, 52 00:03:19.039 --> 00:03:22.039 that's that's an interesting one. Pain. It's one of thoset things you 53 00:03:22.120 --> 00:03:23.719 come across. You haven't seen it before, but it's like this is challenging 54 00:03:24.159 --> 00:03:28.719 and quite annoying at the same time because he haven't had him factor this into 55 00:03:28.759 --> 00:03:31.919 the quote. And I've been messing around with these ceilings and it's eating into 56 00:03:31.960 --> 00:03:36.360 my eating into my time. Maybe it needs to get some really cold paint. 57 00:03:38.199 --> 00:03:40.879 Well, I just some ice in it, maybe because I'm so cool, 58 00:03:40.919 --> 00:03:45.280 if I just standing for a little bit, you know what I mean, 59 00:03:45.400 --> 00:03:49.560 just some sunglasses and put the vibe out there. Yeah, where do 60 00:03:49.560 --> 00:03:52.719 you know what I've been? Do you know what? We give a lot 61 00:03:52.719 --> 00:03:54.639 of advice and we talk about a lot of stuff on this show, and 62 00:03:54.919 --> 00:04:00.159 sometimes I don't always heed my own advice and recently affoughts myself, do you 63 00:04:00.159 --> 00:04:01.400 know what? We talk about this thing? And I thought I should actually 64 00:04:01.479 --> 00:04:04.039 sort of implement it in my life. And what happened was, I had 65 00:04:04.039 --> 00:04:09.159 a job recently, and I'm well with jobs recently, and I just feel 66 00:04:09.199 --> 00:04:13.439 like I'm running behind and I'm constantly playing catch up. And I thought to 67 00:04:13.479 --> 00:04:15.480 himself, do you know what, I'm going to go in Saturday and I'm 68 00:04:15.519 --> 00:04:18.360 going to get this bit done and then I'm kind of blah blah blah, 69 00:04:18.360 --> 00:04:21.079 and I pushed this other job forward. And because I don't ever push this 70 00:04:21.120 --> 00:04:24.160 other job back, sorry, and I thought, you know, I don't 71 00:04:24.160 --> 00:04:27.279 want to keep like letting them down and blah blah blah blah blah. And 72 00:04:27.319 --> 00:04:29.639 I was I was all planning to have this going on Saturday, and I 73 00:04:29.639 --> 00:04:31.920 thought to myself, do you know what, I'm burning myself out. I'm 74 00:04:31.920 --> 00:04:34.639 working like a lunatic. And I thought, na, na, I'm gonna 75 00:04:34.639 --> 00:04:38.519 do it. So what happened I said to this customer on this upcoming job. 76 00:04:38.519 --> 00:04:40.120 I said, look, I'm going to be completely straight with you. 77 00:04:40.160 --> 00:04:42.920 I'm really running behind. I'm sort of do my best to get with you 78 00:04:43.000 --> 00:04:45.759 this week. But it's actually looked. It looks like I'm not going to 79 00:04:45.839 --> 00:04:47.439 get to you in time. Because in all truth inness if I do get 80 00:04:47.439 --> 00:04:50.120 to you in time, I would have worked the weekend. I would have 81 00:04:50.120 --> 00:04:53.959 burnt myself up. Yeah, but burned myself out. I'm not going to 82 00:04:54.000 --> 00:04:56.360 be working to my full potential. Do you mind if we leave it for 83 00:04:56.360 --> 00:04:58.959 the following Monday? This is that's no problem, I thought, brilliant. 84 00:04:58.959 --> 00:05:00.160 You know, I'm glad I've done it, so it is able to have 85 00:05:00.160 --> 00:05:03.639 a nice weekend kind of chill out, you know, just sort of get 86 00:05:04.319 --> 00:05:08.680 yeah, yeah exactly. And I thought to myself, because he's so easily 87 00:05:08.680 --> 00:05:10.759 done, you can sort of just go to himself. Oh you know what, 88 00:05:10.800 --> 00:05:12.759 I will go in. I will do that and blah blah blah and 89 00:05:12.800 --> 00:05:14.920 get myself back on track. But sometimes you just have to go do you 90 00:05:14.959 --> 00:05:18.319 know what? Is it really necessary? Just have that break? You know? 91 00:05:18.519 --> 00:05:20.279 That's what I mean. I don't want to be I don't even want 92 00:05:20.279 --> 00:05:23.519 to come across preachy on this show, and so oh you know, you've 93 00:05:23.560 --> 00:05:26.279 got to do it its way and blah blah blah. Because there are times 94 00:05:26.279 --> 00:05:29.879 when I kind of I'm doing the things that we're kind of talking about you 95 00:05:29.920 --> 00:05:31.399 know, so, I'm glad I've done it. It's nice. It's just 96 00:05:31.759 --> 00:05:34.279 good at you said that job. Because I was doing the other week. 97 00:05:34.319 --> 00:05:38.680 I was doing really late nights and then I went in early on a Saturday 98 00:05:38.720 --> 00:05:42.560 morning, which I hate doing just just try and nick a few hours and 99 00:05:42.639 --> 00:05:46.120 it ruined me. I was an emotional wreck. I didn't because I couldn't 100 00:05:46.120 --> 00:05:48.680 catch up on the sleep. I was just I was physically an emotionally exhausted. 101 00:05:49.000 --> 00:05:53.800 I became vulnerable and then for the rest of the week I was not 102 00:05:53.920 --> 00:05:56.800 in a good place all because I went in on a Saturday. Yeah. 103 00:05:56.800 --> 00:05:59.519 So sometimes it's just worth It's just worth saying to the you know what, 104 00:05:59.639 --> 00:06:00.639 was just being honest and just say to the customer, look, do you 105 00:06:00.720 --> 00:06:02.839 mind these are the reasons X, Y and Z. Instead of making up 106 00:06:02.839 --> 00:06:05.399 a load of excuse, She's just be straight with them sometimes, you know. 107 00:06:05.519 --> 00:06:12.040 So, Yeah, okay, fix radio time to crack on. This 108 00:06:12.120 --> 00:06:15.000 is the Painting and Decorating Show. I'm Joel Barda with top on Joel, 109 00:06:15.079 --> 00:06:19.240 and we're discussing how we can offer value for money to our clients. Now, 110 00:06:19.360 --> 00:06:25.279 value for money in some people's head means the cheapest possible route, and 111 00:06:25.360 --> 00:06:28.959 we're talking about that, of course, but also value for money on a 112 00:06:29.079 --> 00:06:33.600 premium product and making sure the customer understands the benefits of spending more on certain 113 00:06:33.680 --> 00:06:40.120 products. Now, first point, trade paint versus retail. Why pay more? 114 00:06:40.720 --> 00:06:44.199 Now? You know, if you use some of the retail paints, 115 00:06:44.240 --> 00:06:46.000 you know, straight off the shelf, and it could be a name brand, 116 00:06:46.040 --> 00:06:50.120 a popular brand, and you know you've used that paint and the opacity 117 00:06:50.160 --> 00:06:53.560 can be absolutely rubbish. You know, it might as well be opened up 118 00:06:53.560 --> 00:06:56.560 a tin of water. Sometimes it just doesn't cover that well. You know, 119 00:06:56.639 --> 00:06:59.920 the ingredients ain't the same. You know, there's obviously because the price 120 00:07:00.079 --> 00:07:02.439 seen on it. And the thing is some of these big kind of DIY 121 00:07:02.519 --> 00:07:04.839 stores as well, if they do like free for two and stuff like that, 122 00:07:05.000 --> 00:07:08.439 it sounds really kind of appealing. You think it, I'm gonna save 123 00:07:08.439 --> 00:07:10.560 a load of money. I'm going to get because paint is paint at the 124 00:07:10.639 --> 00:07:12.800 end of the day. But then when you use it, you know, 125 00:07:13.360 --> 00:07:15.240 you can see the difference in the quality of the paints because he just doesn't 126 00:07:15.279 --> 00:07:18.720 have the same pigments in it. It's just there is a massive, massive 127 00:07:18.759 --> 00:07:24.879 difference. And the thing is though he does seem like really cost effective when 128 00:07:24.920 --> 00:07:28.199 you go into the big kind of DIY merchants, because you can say you 129 00:07:28.199 --> 00:07:31.240 can get five litters for thirty five quid or whatever, and the trade equivalent 130 00:07:31.279 --> 00:07:35.439 could be like, well, we're talking like sixty five seventy quid now these 131 00:07:35.519 --> 00:07:39.319 days plus, I mean of the some of the trade paints are going up 132 00:07:39.399 --> 00:07:42.480 like a hundred plus. Now. It's mega expensive, but you know the 133 00:07:42.560 --> 00:07:46.480 quality, and the thing is is obviously it's the man hours you're putting into 134 00:07:46.480 --> 00:07:48.560 it as well, because if it takes more coats, do you see, 135 00:07:49.079 --> 00:07:51.800 it's what they call a false economy. Yes, exactly, that's it. 136 00:07:51.879 --> 00:07:55.720 So I totally understand what you're saying. I mean, nine out of ten 137 00:07:55.759 --> 00:07:59.639 times trade paint is better than retail paint. You will get a few of 138 00:07:59.639 --> 00:08:01.120 the trade paints that aren't all that in the same way you'll get a few 139 00:08:01.120 --> 00:08:05.120 of the retail paints that that actually might be quite good. I tend to 140 00:08:05.199 --> 00:08:09.600 only use retail paints if it's for sort of disposable painting. And what I 141 00:08:09.680 --> 00:08:13.920 mean by that is it's I'm doing a load of miscoating, I might just 142 00:08:13.959 --> 00:08:16.839 get a deal with that because it's just literally to seal the plaster. Occasionally 143 00:08:16.959 --> 00:08:22.439 there's some pretty decent retail paints that's sort of on trade paint level, but 144 00:08:22.680 --> 00:08:26.120 they're at the same price. So, for example, a du Lux Easycare 145 00:08:26.560 --> 00:08:31.039 is similar to a sort of which is basically like a vinyl a Vinyl match. 146 00:08:31.720 --> 00:08:37.720 The Easy Care is the equivalent equivalent of du Lux Diamond Mat, right, 147 00:08:37.720 --> 00:08:39.519 but where is in the in the In the retail version of the Easy 148 00:08:39.559 --> 00:08:43.639 Care, there's a lot more water content in that, so it's all prefin 149 00:08:43.720 --> 00:08:46.279 it's ready to go out the tin, so it's easy to use. That's 150 00:08:46.320 --> 00:08:48.279 why it's sort of more aimed at the dry market, whereas the du Lux 151 00:08:48.799 --> 00:08:54.159 Trade Diamond Mate equivalent is a lot thicker, so really straight out of tin, 152 00:08:54.600 --> 00:08:56.720 you can't you try recommends putting in a little bit notices. Yeah, 153 00:08:56.679 --> 00:09:00.440 you're supposed to fin it's a lot of the trade paints you are are supposed 154 00:09:00.440 --> 00:09:03.159 to fin. So if you're finn in the paint in a five littered tub, 155 00:09:03.399 --> 00:09:05.960 essentially you're getting more paint as well because you've got if you've got to 156 00:09:05.000 --> 00:09:07.159 fin it down. But the thing is as well, So say, like 157 00:09:07.799 --> 00:09:11.879 you know, some say something on that Easy Care and you get any particular 158 00:09:11.919 --> 00:09:16.159 color, say, and you probably more likely will take a third coat at 159 00:09:16.240 --> 00:09:20.919 least, whereas the trade equivalent, you know it's going to go into coasts 160 00:09:20.240 --> 00:09:24.080 even that much, it's not even that much cheaper than the trade of the 161 00:09:24.120 --> 00:09:28.240 trade paint like the Easy Care. Well, I don't know, depending on 162 00:09:28.320 --> 00:09:31.080 what, depending on I would say, I would say, I think I'm 163 00:09:31.120 --> 00:09:35.960 sure, pretty certain I've seen like the Easy Care. It's ROUGHI between thirty 164 00:09:35.000 --> 00:09:39.399 eight to forty two forty five quids something on that mark. And I know 165 00:09:39.679 --> 00:09:43.039 Julus Diamond Matt is now Mats mad That's what I mean. But that's the 166 00:09:43.200 --> 00:09:46.919 that's the trade equivalent of the thinking that I thought I was. I was 167 00:09:48.039 --> 00:09:50.919 saying, it's the equivalent to sort of a fine it does. It's supposed 168 00:09:50.919 --> 00:09:54.879 to be the finish, yeah, but it won't even be as durable as 169 00:09:54.919 --> 00:09:58.120 the as the the trade equivalent. But this is the thing where we're discussing 170 00:09:58.120 --> 00:10:01.440 it between us now. But relay his information onto the customer. What I'd 171 00:10:01.440 --> 00:10:05.440 say to the customers said, I said, all right, hello their customer, 172 00:10:05.919 --> 00:10:09.399 sir madam, let's talk about sausage rolls. You could go now, 173 00:10:09.720 --> 00:10:13.480 So let's go any any cheapy store. Let's let's example, you could get 174 00:10:13.480 --> 00:10:16.360 a sausage roll, you know you like a sausage roll, or you could 175 00:10:16.360 --> 00:10:20.240 go to somewhere a bit more upmarket. Let's say, now, what do 176 00:10:20.279 --> 00:10:24.320 you think is in that sausage roll. It's both a sausage roll. It'll 177 00:10:24.320 --> 00:10:26.759 fill you up, you eat. It does the same job, but one 178 00:10:26.159 --> 00:10:30.159 is full of pigeon and the other one might have a little bit of pork 179 00:10:30.200 --> 00:10:33.080 in pigeon pigeon, yeah, or whatever they put in it, because I'm 180 00:10:33.080 --> 00:10:35.759 sure it ain't prime quality pork in the cheap sausage roll. Anyway. The 181 00:10:35.799 --> 00:10:39.639 analogy is they both do the same job. They fill you up with a 182 00:10:39.679 --> 00:10:43.320 pork based snack. However, one of them, with the better ingredients is 183 00:10:43.360 --> 00:10:46.360 gonna fill you up more. It's going to be more nutritious, it's probably 184 00:10:46.399 --> 00:10:50.919 going to stand in your system for longer. But the cheaper version it won't 185 00:10:50.919 --> 00:10:52.519 fill you up because it will just go straight through you. And it's probably 186 00:10:52.519 --> 00:10:58.639 got quite dubious contents, right, that makes sense? Yeah, who's saying, 187 00:10:58.679 --> 00:11:01.600 gang, I think that's any Yeah. So after I said this to 188 00:11:01.639 --> 00:11:05.759 them and they're looking at me like I'm absolutely you go around there and start 189 00:11:05.840 --> 00:11:09.240 stapling sausage roles into the walls, and well, you know me, there's 190 00:11:09.240 --> 00:11:11.320 always against us around which I'd say it's a sort of sort of lower to 191 00:11:11.399 --> 00:11:16.519 mid range meat based snack. It's not against us. As low as I'll 192 00:11:16.519 --> 00:11:22.559 go, I won't go lower than against us. Yeah, Painting and Decorating 193 00:11:22.600 --> 00:11:26.879 show on Fixed Radio. I'm Joe Barda with Tov and Joel. When we're 194 00:11:26.879 --> 00:11:31.120 talking about how we can offer clients and value for money without cutting corners and 195 00:11:31.200 --> 00:11:37.960 lowering quality, demonstrating how can we demonstrate the quality of a certain paint to 196 00:11:37.000 --> 00:11:43.279 a customer, I think they've got to accept and understand that we're going to 197 00:11:43.360 --> 00:11:46.600 be more knowledgeable on the subject than them, and they're employing us not only 198 00:11:46.679 --> 00:11:52.320 for our hilarious wit, good looks and banter, but also for our knowledge 199 00:11:52.360 --> 00:11:56.360 of the current paint market. And they've got to just take your word for 200 00:11:56.399 --> 00:11:58.840 it. Because if you've got a client and that's trying to challenge you and 201 00:11:58.879 --> 00:12:01.600 everything, and the red flags are popping up everywhere. Yeah, yeah, 202 00:12:01.639 --> 00:12:05.480 I mean you can show examples of work. I mean, if you've got 203 00:12:05.519 --> 00:12:09.039 reviews on your websites or you know, anything on social media, pictures and 204 00:12:09.080 --> 00:12:11.240 stuff like that. That's one way to go about it. But the other 205 00:12:11.279 --> 00:12:13.840 thing is as well, if you're saying, look, this is what roughly 206 00:12:13.879 --> 00:12:16.080 I mean, if you're doing it a price day rate, whatever you do, 207 00:12:16.120 --> 00:12:16.799 and you're saying, look, this is what it's going to cost for 208 00:12:16.840 --> 00:12:20.159 me to do this job. Now is let's say it's going to take three 209 00:12:20.279 --> 00:12:24.320 days, but if you get the retail version and it takes more coats, 210 00:12:24.360 --> 00:12:28.320 then you can potentially go into four days. Now, it's going to cost 211 00:12:28.360 --> 00:12:31.320 you more money. So if you're sort of relaying that information, basically you're 212 00:12:31.360 --> 00:12:33.679 saying, right, okay, you might be paying double treble or where it 213 00:12:33.759 --> 00:12:37.039 is for the premium products, but at the end of the day you're going 214 00:12:37.080 --> 00:12:41.279 to get it's going to cut on the labor costs. So therefore it's more 215 00:12:41.559 --> 00:12:43.679 I'm trying to help you out, or if you want, if you want 216 00:12:43.679 --> 00:12:46.320 to use a lesser quality paint, I'm here longer, you're paying more money, 217 00:12:46.360 --> 00:12:48.080 so I'm not trying to rip you off. I'm trying to save you 218 00:12:48.159 --> 00:12:54.080 money and the finish and usually the durability is not as good either. Exactly 219 00:12:54.360 --> 00:12:56.799 exactly, Now, where could you use a lesser quality paint? And get 220 00:12:56.799 --> 00:13:01.159 away with it helping save the client a cup quid. Well, we just 221 00:13:01.200 --> 00:13:03.320 sort of touched on it a little bit in that last segment. You'll be 222 00:13:03.320 --> 00:13:07.240 fine. If you'll say you've got a big, newly plastered flat, you 223 00:13:07.279 --> 00:13:11.000 could just get yourself just a cheaper sort of contract Matt to do to do 224 00:13:11.039 --> 00:13:13.440 that with for the misscoat, you wouldn't want to say, right, I'm 225 00:13:13.440 --> 00:13:18.080 going to get a du Luxe trade supermat and misscoat the whole place. Well, 226 00:13:18.120 --> 00:13:20.120 you might do if it's not coming out of your budget, but if 227 00:13:20.120 --> 00:13:22.240 you're trying to sort of save money or materials or which what a lot of 228 00:13:22.240 --> 00:13:26.559 people do is they actually get a little mark up on the materials. Things 229 00:13:26.559 --> 00:13:30.279 where you can use a cheaper product with, for example, for misscoating, 230 00:13:30.559 --> 00:13:31.559 I think it's okay to do. So what do you think, Joel? 231 00:13:31.759 --> 00:13:35.960 Yeah, I think there are I think there are things that you can use. 232 00:13:35.000 --> 00:13:37.080 I mean, well, I mean I'm not saying I'm not calling it 233 00:13:37.159 --> 00:13:41.600 like a cheap or rubbish product by any means, but something like Santext their 234 00:13:41.679 --> 00:13:43.240 masonry paint. You've got the retail version, you've got the trade version. 235 00:13:43.279 --> 00:13:46.159 I used to use the retail version all the time, even like the du 236 00:13:46.279 --> 00:13:52.159 Lux weather shield, there's a retail version of their masery paint so different. 237 00:13:52.240 --> 00:13:54.919 Yeah, I mean it can be a bit thinner than the trade version, 238 00:13:54.960 --> 00:13:58.480 and I'm using a lot I'm using more and recently a lot more different sort 239 00:13:58.519 --> 00:14:01.360 of trade products, and there is a note difference. There is a difference 240 00:14:01.360 --> 00:14:03.039 in quality, but I mean the pricing is very different as well. But 241 00:14:03.080 --> 00:14:07.320 on some jobs, if you're painting a little bit of mastree that's already white 242 00:14:07.320 --> 00:14:11.200 and needs to freshen up and it's been painted in that like the one I'm 243 00:14:11.200 --> 00:14:13.080 saying, like the retail kind of version, then I don't see anything wrong 244 00:14:13.080 --> 00:14:16.840 with it. There are times when I use certain products like that. I 245 00:14:16.840 --> 00:14:22.360 would say it's mainly kind of it's things especially like whites and certain colors as 246 00:14:22.360 --> 00:14:26.279 well. If you do go down and wrote the root of the cheaper like 247 00:14:26.399 --> 00:14:28.759 the retail version, that's that's when you notice that you're thinking, oh, 248 00:14:28.759 --> 00:14:31.919 it's taking ages to dry, you know, and you're not getting a finish. 249 00:14:31.960 --> 00:14:35.879 You're not getting a good finish, you know. It's just the opacity 250 00:14:35.960 --> 00:14:39.639 is not there. I think it's once you've used decent paint, Yeah, 251 00:14:39.720 --> 00:14:43.200 you can't go back well, that's exactly because who really wants to do free 252 00:14:43.200 --> 00:14:45.720 coats and stuff like? I know, I mean even some of the durable 253 00:14:45.759 --> 00:14:48.879 finishes now, even the good stuff I do find as mean, it still 254 00:14:48.919 --> 00:14:50.759 can be a free coat like system. But that's to say, well, 255 00:14:52.039 --> 00:14:54.720 how's the other kind of version has gone? Now, how's the retail versions? 256 00:14:54.720 --> 00:14:56.919 I mean even more coats as well, because if they're it's if they're 257 00:14:58.000 --> 00:15:01.080 kind of cutting corners and putting more water in the paint or they're not using 258 00:15:01.080 --> 00:15:05.759 this sort of same high quality. You mentioned this before. You was like 259 00:15:05.799 --> 00:15:07.799 you said, you've been doing a bit of research and you were hearing through 260 00:15:07.840 --> 00:15:15.000 the painting and decorating Grapevine that the quality of paint was deteriorating or slash changing 261 00:15:15.000 --> 00:15:18.240 on certain brands. I'm starting to notice this, and another decorator I know, 262 00:15:18.320 --> 00:15:20.919 Danny, has said the same thing that even on proper makes, the 263 00:15:22.039 --> 00:15:24.480 painting, the opacity is not quite there, and it's because they're trying to 264 00:15:24.519 --> 00:15:28.960 fleece or take as much habits possible to save money. It's really becoming noticeable 265 00:15:28.960 --> 00:15:31.559 now. And I know this is a bigger topic for a bigger question than 266 00:15:33.039 --> 00:15:35.559 the world economy and all the rest of it. But I am starting to 267 00:15:35.639 --> 00:15:37.639 notice that now that some of the paints aren't quite as as good as they 268 00:15:37.720 --> 00:15:41.600 once were. Some of these companies ain't admitting it, though, because I 269 00:15:41.679 --> 00:15:45.240 know people have actually approached him and said, have you done anything to have 270 00:15:45.320 --> 00:15:48.840 you changed the ingredients for whatever reason? But no one's no one's really going 271 00:15:48.879 --> 00:15:50.600 to be that honest about it. But I'm sure but if they're trying to 272 00:15:52.320 --> 00:15:54.720 save money and cut corners. But I've noticed some of the paints that I've 273 00:15:54.720 --> 00:16:00.320 always used, which were really premium paints and always swore by them, I've 274 00:16:00.360 --> 00:16:03.519 view some recently on something ain't right. It's just the ualities not there, 275 00:16:03.960 --> 00:16:07.200 right. Okay, let's talk about what happens when we allow customers to provide 276 00:16:07.200 --> 00:16:12.960 the paints. Next Painting and Decorating Show on Fixed Radio. You're listening to 277 00:16:14.000 --> 00:16:18.200 the Painting and Decorating Show. I'm Joel Bardell with Tov and Joel and finally 278 00:16:18.320 --> 00:16:21.200 join us today it's a friend of the show, Peter Clark. Now, 279 00:16:21.279 --> 00:16:25.960 Peter, we're talking about the principles you need to be a good decorator today, 280 00:16:26.279 --> 00:16:29.639 and before we get into it, can you tell us about the awards 281 00:16:29.919 --> 00:16:33.600 you want at the end of last year. Oh right, yeah, do 282 00:16:33.639 --> 00:16:37.120 you like to do? They do various awards at their gala evening in November. 283 00:16:37.440 --> 00:16:41.799 It's normally during the time of the painting and decorating show in the commentary. 284 00:16:41.600 --> 00:16:48.080 So basically I was awarded. It was called apprentice mentor and that was 285 00:16:48.120 --> 00:16:52.559 sort of for my dedication to teaching at the local college here for seventeen years 286 00:16:52.039 --> 00:16:56.360 and then bringing so many people into the trades, and then in the last 287 00:16:56.360 --> 00:16:59.840 seventeen years I've had several apprentices myself, so I've been on the other side 288 00:16:59.879 --> 00:17:03.720 of offense. Well brilliant mate, little random flats that we love, We 289 00:17:03.840 --> 00:17:10.039 love well done. Indeed, that's great. So being an award winning mentor, 290 00:17:10.279 --> 00:17:14.079 we're keen to get your faults on. What makes someone a top notch 291 00:17:14.200 --> 00:17:18.759 decorator. Yeah, I think there's several aspects to this that I tend to 292 00:17:18.759 --> 00:17:23.319 stay focused on with the trade. Primarily, I would say being polite and 293 00:17:23.400 --> 00:17:29.839 professional, you know, is a good stature to be within the local community, 294 00:17:30.839 --> 00:17:36.000 understanding your planning and seeing a job through, so not just you know, 295 00:17:36.079 --> 00:17:38.039 going and doing the job, but you know, talking to the customer 296 00:17:38.480 --> 00:17:42.880 discussing their needs, you know, looking at various different products that can be 297 00:17:44.000 --> 00:17:47.400 used and really talking through the customer so they know that you know what you're 298 00:17:47.440 --> 00:17:52.279 talking about. Good customer service is another one to me. You know, 299 00:17:52.359 --> 00:17:56.000 again, having your skill and knowledge of materials, tools and equipment, and 300 00:17:56.200 --> 00:18:00.599 also keeping up to date with delates technology, you know, because times change. 301 00:18:02.160 --> 00:18:06.160 So it's about you know, we say it's about being reliable and trustworthy. 302 00:18:06.200 --> 00:18:08.480 But I think as you progress in the trade, it's good to have 303 00:18:08.599 --> 00:18:14.279 that knowledge and you know, to give that quality service that people want in 304 00:18:14.319 --> 00:18:17.319 their homes. Yeah. Absolutely, And I was going to say, because 305 00:18:17.400 --> 00:18:18.680 it's like, I mean, you could be good at the job, but 306 00:18:18.759 --> 00:18:22.079 it's all those other little points that you've dressed there that makes the difference. 307 00:18:22.319 --> 00:18:26.240 Yeah, definitely. How you doing there, Peter, it's Todd here, 308 00:18:26.319 --> 00:18:30.200 mate, Hello, Todd. I've got a question for you. Are you 309 00:18:30.279 --> 00:18:37.559 excited and far away? Here we go. Remember there is people out there 310 00:18:37.559 --> 00:18:38.960 going to be listening and they might be they might be needing some of that 311 00:18:40.039 --> 00:18:44.960 mentoring skills you've got going on. So the question is what kind of skills 312 00:18:44.960 --> 00:18:48.079 do you think decorators really need to focus on in the early days when it 313 00:18:48.079 --> 00:18:56.079 comes to getting paint on the wall. I think really it's if it's someone 314 00:18:56.160 --> 00:19:00.400 new into the trade, regardless of what as they are, because sometimes people 315 00:19:00.400 --> 00:19:02.680 come into the trade later in life, you know, have to doing other 316 00:19:02.759 --> 00:19:07.119 treers. But it's like how to do the correct preparation, you know, 317 00:19:07.480 --> 00:19:10.960 do they know you know, the grades of the abrasives that need to be 318 00:19:11.119 --> 00:19:14.920 used, types of fillers to do the job, you know, And again 319 00:19:15.119 --> 00:19:18.720 understanding and knowing that the materials that are being used on a job for a 320 00:19:18.759 --> 00:19:22.400 particular job for a customer, so you know, having that knowledge, not 321 00:19:22.480 --> 00:19:26.119 just turning up like say putting paints on the wall, but do you know 322 00:19:26.160 --> 00:19:30.000 what colors are going in the rooms? You know, and having that knowledge 323 00:19:30.039 --> 00:19:33.079 too with the person it's mentoring you. I think it's just so much. 324 00:19:33.400 --> 00:19:36.960 You just need that experience on the job, don't you. And also, 325 00:19:37.039 --> 00:19:38.160 like you're saying earlier, you've got to be on the ball. It's not 326 00:19:38.240 --> 00:19:41.759 like you just turn up with your brush and your roller, Like there's so 327 00:19:41.799 --> 00:19:45.839 many factors to take into consideration, like the things that you mentioned earlier. 328 00:19:45.240 --> 00:19:48.240 Actually sort of getting the actual final bit of paint on the wall. It's 329 00:19:48.279 --> 00:19:51.680 like actually one of the smaller details, like you said, it's all the 330 00:19:51.680 --> 00:19:55.880 prep, it's your organization, it's the people's skills, it's the environment you're 331 00:19:55.920 --> 00:19:59.799 working in, your awareness of it. Yeah, I mean as an employer, 332 00:20:00.000 --> 00:20:03.440 yourselves, I say, I'll say to me trainees, you know, 333 00:20:03.480 --> 00:20:07.440 it's about being a good time keeper. I mean not not just about being 334 00:20:07.920 --> 00:20:11.039 you know, at work on time, but about planning your time and managing 335 00:20:11.079 --> 00:20:15.440 your time. You know, like today we've been stripping wallpaper, but you 336 00:20:15.480 --> 00:20:19.759 know, the team know that come four o'clock they need a half hour at 337 00:20:19.759 --> 00:20:23.039 the end of the job to get everything cleaned up, tidied up, backed 338 00:20:23.119 --> 00:20:26.599 up, you know, clean the tools and equipment ready for the next day, 339 00:20:26.640 --> 00:20:30.079 so that if you're working in someone's house, you know, your time 340 00:20:30.119 --> 00:20:34.039 management is really important when you're learning. Yeah, I totally. I'm still 341 00:20:34.119 --> 00:20:37.880 learning by the sounds of it. I'll just get this over, a little 342 00:20:37.880 --> 00:20:41.200 bit done. I'll just do this extra little bit. Oh god, it's 343 00:20:41.200 --> 00:20:44.640 gone five o'clock. It's like the phases, isn't it. Because you've got 344 00:20:44.640 --> 00:20:47.759 to know that it's no point filling everything and leaving yourself have nothing to do, 345 00:20:47.839 --> 00:20:49.960 So you want to set yourself up so there's always something else ahead. 346 00:20:51.039 --> 00:20:53.279 So it's like the timing is the schedule of the job and doing a game 347 00:20:53.400 --> 00:20:56.400 chart if you're on a really big job, you know. So yeah, 348 00:20:56.440 --> 00:21:00.880 I mean, if you've had someone that's been training for a while, I 349 00:21:00.960 --> 00:21:03.759 also think that, you know. I mean, I've got a year one 350 00:21:03.759 --> 00:21:10.519 apprentice who's been with me a year now, but they know even after a 351 00:21:10.599 --> 00:21:12.839 year about when we turn up. They know how to sheet up, to 352 00:21:14.000 --> 00:21:18.680 tape or protect. Then we look at the preparation. So it's getting that 353 00:21:18.759 --> 00:21:22.000 knowledge too of the processes and how you work as a person or as a 354 00:21:22.039 --> 00:21:26.559 company, so that they get instilled them in, you know, from at 355 00:21:26.599 --> 00:21:32.359 a very young age. Yeah, absolutely so. But so someone listening now 356 00:21:32.440 --> 00:21:37.960 might be new in their journey taking on apprentice apprentices and lack experience. So 357 00:21:37.319 --> 00:21:41.839 what's some red flags and bad habits to watch out for when working with young 358 00:21:42.119 --> 00:21:48.920 or inexperienced apprentices. Yeah, I think so. As an experienced tradesman myself, 359 00:21:49.400 --> 00:21:53.799 one thing I've learned is treat a young person as an adult. I 360 00:21:53.880 --> 00:21:57.279 always believe that when they've left schooled, they're at the height of the ladders, 361 00:21:57.720 --> 00:22:00.640 you know, socially, but now they're starting at the bottom, you 362 00:22:00.680 --> 00:22:03.519 know, learning how to get up early you know, to get picked up 363 00:22:03.680 --> 00:22:08.160 or to do the job, but to actually treat them as adults. I 364 00:22:08.160 --> 00:22:12.799 mean, I've heard horror stories of apprentices that have just done nothing but rubbed 365 00:22:12.839 --> 00:22:18.559 down and prying for days on end. But you can't do that with apprentices. 366 00:22:18.839 --> 00:22:21.880 The red flags on that is, you know, you've got to show 367 00:22:21.920 --> 00:22:25.119 them how to do this work, but give them something that's going to make 368 00:22:25.160 --> 00:22:27.839 them interested. For instance, if you've got if you've got nine doors to 369 00:22:27.880 --> 00:22:32.799 paint on a job, it's your job to show that person how to do 370 00:22:32.880 --> 00:22:36.680 it, but then step away, let them do that job, and then 371 00:22:36.720 --> 00:22:38.799 say, right, you've done that, well you've got another eight to do, 372 00:22:40.240 --> 00:22:42.279 But not keep stoning stoning over them, you know, and be overly 373 00:22:42.319 --> 00:22:47.000 critical, but show them how how to do the job and the process, 374 00:22:47.519 --> 00:22:49.680 you know, and then inspector afterwards. You know. Praise goes a long 375 00:22:49.720 --> 00:22:56.440 way with young people, you know. And I think putting someone down is 376 00:22:56.480 --> 00:22:59.759 always again another red flag for me. Yeah, you can, you can 377 00:22:59.759 --> 00:23:03.400 say what someone's done wrong, but I think young people tend to take a 378 00:23:03.480 --> 00:23:07.519 lot to hearts, you know. And yeah, it's not like us boys. 379 00:23:07.559 --> 00:23:10.799 You know, it's been in the trade for ten years. You know, 380 00:23:10.880 --> 00:23:12.799 having a bit of bantle with each other. Sometimes young people are still 381 00:23:12.839 --> 00:23:18.400 developing, you know, psychologically. Alex Ferguson said that two of the most 382 00:23:18.440 --> 00:23:22.079 powerful words in the English language are well done. And Alex Fanson next football 383 00:23:22.079 --> 00:23:26.839 man to that as and I totally concur with what you just said that Well, 384 00:23:26.880 --> 00:23:29.839 you've got to keep them interested and invested at the end of the day. 385 00:23:29.839 --> 00:23:32.880 And that's yeah, I think you perfectly put You put that perfectly there, 386 00:23:32.920 --> 00:23:34.440 Peter. Now, Peter will thank you so much for coming on the 387 00:23:34.440 --> 00:23:37.119 show today. We really appreciate it. And keep up the good work, 388 00:23:37.160 --> 00:23:41.079 mate. Yeah, yes, it's lovely to hear you. Boys. Keep 389 00:23:41.119 --> 00:23:45.640 listening to the radio show Chairs Power Right, Okay, here's Stereophonics, Bartender 390 00:23:45.640 --> 00:23:48.920 and the Thief Fixed Radio. Fixed Radio. I'm Joel Barder with Tov and 391 00:23:49.000 --> 00:23:52.680 Joel, and we've been talking about offering customers value for money on jobs, 392 00:23:52.680 --> 00:23:59.240 both with savvy purchases and premium quality paints. So we were talking about customers 393 00:23:59.240 --> 00:24:03.359 providing their own paints and materials earlier. When has this actually worked out in 394 00:24:03.400 --> 00:24:06.359 your favor? Has it actually worked out? It? Has? I was 395 00:24:06.400 --> 00:24:11.119 doing a job for a conscientious customer that was wild that was keen to sort 396 00:24:11.119 --> 00:24:14.720 of save the environment and save the polar bears and all the rest of it. 397 00:24:14.759 --> 00:24:18.079 Anyway, and they came up with Lick, which I hadn't used before, 398 00:24:18.079 --> 00:24:22.359 which is environmentally friendly paint for every reason possible. I'd imagine, comes 399 00:24:22.359 --> 00:24:27.319 in weird sort of screw top petrol can canister, so I was a bit 400 00:24:27.359 --> 00:24:30.079 like, oh, here we go, but actually it was really good. 401 00:24:30.319 --> 00:24:33.000 So I was introduced Lick like that, and they just got it. It 402 00:24:33.039 --> 00:24:36.200 was ordered, it was on. They asked me how much, and I 403 00:24:36.240 --> 00:24:37.920 gave a suggestion that I happened to got it right, and I was quite 404 00:24:37.960 --> 00:24:41.039 impressed with that. I did then go on to use Lick again, which 405 00:24:41.920 --> 00:24:45.960 the type of Lick I was using is okay to use on woodwork, but 406 00:24:45.960 --> 00:24:48.359 I didn't really fancy it on the woodwork. I didn't. I didn't like 407 00:24:48.400 --> 00:24:52.400 the finished like the application, and I found it chipped really easily. But 408 00:24:52.920 --> 00:24:56.079 on the walls I thought it was all right. And since then I see 409 00:24:56.079 --> 00:25:00.680 they've bought out a trade, a trade version of Lick, which I haven't 410 00:25:00.799 --> 00:25:03.279 used, but again it's environmentally friendly, so I guess it's for those sort 411 00:25:03.319 --> 00:25:07.200 of discerning customers with a few more quid in their pocket who want to do 412 00:25:07.240 --> 00:25:11.319 their bit. I've worked for a few customers who've really done their homework. 413 00:25:11.359 --> 00:25:15.079 I mean some have really invested in the construction industry in general, like do 414 00:25:15.200 --> 00:25:17.559 bits and bobs and stuff like, even though they're not in a trade. 415 00:25:18.039 --> 00:25:21.240 I've had ones who sort of it was telling me about all these different oratroll 416 00:25:21.400 --> 00:25:23.279 products that he used in his kitchen, which I never used and I've used 417 00:25:23.279 --> 00:25:26.680 since basically the customers I've heard you talk about that. So yeah, he's 418 00:25:26.720 --> 00:25:30.279 called easy Surface Prep. Was one of them used it in his kitchen, 419 00:25:30.319 --> 00:25:32.519 so he told me about it, and his kitchen was like solid. It 420 00:25:32.599 --> 00:25:34.920 lives in the big, beautiful house as well, but his hands on to 421 00:25:36.039 --> 00:25:38.039 a degree, and obviously I was doing a lot of other bits and bobs 422 00:25:38.039 --> 00:25:41.599 in his place. But yeah, he told me this sort of information. 423 00:25:41.599 --> 00:25:44.279 I was like, that's really interesting. So some people are clued up. 424 00:25:44.319 --> 00:25:45.839 I mean there's one guy I worked for. It was a really nice fellow, 425 00:25:47.319 --> 00:25:51.799 and yet again he's like follows me on Twitter I think it was. 426 00:25:51.799 --> 00:25:55.240 It's always on social media anyway, and he was like even looking at he's 427 00:25:55.279 --> 00:25:56.680 looking at what old people using and stuff like that. So when I went 428 00:25:56.720 --> 00:26:00.799 to price and work up, I've already got the stuff, and I was 429 00:26:00.839 --> 00:26:02.480 a bit like, you know what I'm saying earlier, I was a little 430 00:26:02.480 --> 00:26:03.319 bit, oh god, really, And he showed me he had all this 431 00:26:03.359 --> 00:26:07.119 tikerrilla stuff. So he had like the antireflex for the ceiling. He had 432 00:26:07.160 --> 00:26:11.279 this Tikarilla Pro five for the walls, which I hadn't used, which I 433 00:26:11.480 --> 00:26:15.319 actually really wanted to use. And I was like and he had some capitall 434 00:26:15.359 --> 00:26:17.960 paint for the woodwork, and I was like, oh blinding. I was 435 00:26:17.960 --> 00:26:19.119 like, you've really done your homework. Oh yeah, yeah. I'm like, 436 00:26:19.160 --> 00:26:22.799 look, he's like really done his sort of homework and looking into it. 437 00:26:22.880 --> 00:26:25.680 But also what happened was during the time before to starting, my van 438 00:26:25.799 --> 00:26:27.440 broke down and it was in the garage for like two or three weeks, 439 00:26:27.440 --> 00:26:30.079 and he was killing me and he went, oh, don't worry, just 440 00:26:30.200 --> 00:26:33.160 come and I was able to use the car like missus car and he's like, 441 00:26:33.200 --> 00:26:34.680 oh, I've got stuff here, so up like, because my van 442 00:26:34.799 --> 00:26:37.119 was in the garage longer than expected, I was like using these hop ups. 443 00:26:37.160 --> 00:26:41.079 He had like rollers, you know, giving me brushes. It also 444 00:26:41.200 --> 00:26:45.000 seems a really nice bloke and yeah, he worked out really well. Shout 445 00:26:45.000 --> 00:26:52.240 out what's his name? I can't remember out to Steve. That's great because 446 00:26:52.240 --> 00:26:55.799 it's when someone's invested and interesting. It's nice. What the opposite of that 447 00:26:55.920 --> 00:26:59.079 is, You've got someone that's watched a few videos and they think I'm going 448 00:26:59.160 --> 00:27:02.000 to try and trip him up and catch him out to see if it's a 449 00:27:02.000 --> 00:27:04.279 cowboy or not. And it's actually just really insulting and you're gonna have to 450 00:27:04.279 --> 00:27:07.200 go up earlier than that if you're going to catch me out, do you 451 00:27:07.279 --> 00:27:10.079 know what I mean? Like? And it just sets it sets a bad 452 00:27:10.160 --> 00:27:12.400 tone. Yeah, absolutely mate, Right, that's if today's show. The 453 00:27:12.480 --> 00:27:17.720 podcast is out now and available on all major streaming platforms. Leave us a 454 00:27:17.759 --> 00:27:21.359 review and subscribe to get all the new episodes as they come out.