WEBVTT 1 00:00:00.680 --> 00:00:14.560 Y'all rippedum need advice, so you don't have come running. Just as fast 2 00:00:14.599 --> 00:00:22.239 as we can, Shooter's gonna help. Come Man Dix is the Troubleshooter Show. 3 00:00:22.839 --> 00:00:28.519 Now Tom Martino, Hi, Tom Martino here, Welcome to the show. 4 00:00:28.600 --> 00:00:33.079 Three oh three seven one three talk three oh three seven one three eight 5 00:00:33.119 --> 00:00:39.000 two five five. Welcome everyone far and wide coming to the show for help, 6 00:00:39.079 --> 00:00:43.119 information referrals. I have Jay Bretz with me from Excel Roofing and we 7 00:00:43.240 --> 00:00:46.759 like to talk about a lot of things. There is a new technology out 8 00:00:46.840 --> 00:00:54.439 I suspect someday this technology will take over for most places. I don't think 9 00:00:54.560 --> 00:01:00.119 anyone would. I mean, right now, hands off Estimate for roofing, 10 00:01:00.640 --> 00:01:06.319 and he says, in the future, who knows what it will be applied 11 00:01:06.319 --> 00:01:14.319 to? Jay, Now, there's nothing new about some apps that give you 12 00:01:14.439 --> 00:01:19.640 roof square footages, right that that's not new. So tell me what's new 13 00:01:19.680 --> 00:01:23.239 about the technology you're talking about, hands off Estimating. What is it? 14 00:01:23.480 --> 00:01:26.439 Well, we have on our website it looks like a Google view of a 15 00:01:26.599 --> 00:01:30.799 satellite view of the roof and what it does. But you put your address 16 00:01:30.840 --> 00:01:34.280 in, you put your your address in yep, Okay, and then and 17 00:01:34.319 --> 00:01:38.840 then you have to tell the program my roof is low pitch, medium pitch 18 00:01:38.000 --> 00:01:42.480 or steep. And how do you know? Basically anybody can take a look 19 00:01:42.480 --> 00:01:45.200 at their roof and tell you yes, I could walk on this or not, 20 00:01:45.760 --> 00:01:49.439 and that that's kind of the standard flat, medium or steep. Yes, 21 00:01:49.760 --> 00:01:52.959 I call it low not flat, then well, low medium, steep. 22 00:01:53.040 --> 00:01:56.640 You put in your address and you come on here, so where is 23 00:01:56.680 --> 00:02:00.400 it? Keep scrolling down a little bit, and then there is what will 24 00:02:00.400 --> 00:02:02.079 my roof cost? Okay, I'm going to put my address in. Put 25 00:02:02.120 --> 00:02:06.439 your address in, and then you take a look at the satellite view that's 26 00:02:06.439 --> 00:02:12.120 showing of your roof, and you'll see that the program draws. Okay, 27 00:02:12.120 --> 00:02:15.319 I got my roof. Now, oh it's perfect drawing. Is that drawing 28 00:02:15.360 --> 00:02:19.120 really perfect? Or yeah, it's perfect. The corners don't need to be 29 00:02:19.120 --> 00:02:21.919 pulled out. Now it's perfect. Well, well you see, well, 30 00:02:21.960 --> 00:02:24.840 hold on, so grab so you can grab the device and you can. 31 00:02:28.280 --> 00:02:30.240 It's pretty perfect. Okay, scroll down just a little bit and tell the 32 00:02:30.639 --> 00:02:35.120 tell the program if my roof is a low pitch, medium pitch or steep 33 00:02:35.159 --> 00:02:38.439 pitch and it picked one for me, didn't it? It does it picks 34 00:02:38.479 --> 00:02:42.479 the medium. Okay, go ahead, and then and then see my price? 35 00:02:42.560 --> 00:02:44.560 See my price? How does it know what kind of roof I have? 36 00:02:44.879 --> 00:02:46.800 It's going to give you some options. Okay, see my price. 37 00:02:46.879 --> 00:02:50.400 So now we're going to ask for just a little bit more information to make 38 00:02:50.439 --> 00:02:53.400 sure you're not my competition. Okay. And meanwhile, I'm going to be 39 00:02:53.439 --> 00:02:57.080 doing this and then I'm going to take a phone call. Here we got 40 00:02:57.319 --> 00:03:01.319 links links. What's going on with you? Bro? What's happening? I'm 41 00:03:01.360 --> 00:03:07.039 looking to install a bathroom in my basement. By the way, that's a 42 00:03:07.080 --> 00:03:10.280 cool name. Is that Is that a given name at birth? No, 43 00:03:10.360 --> 00:03:15.840 it's a nickname. Okay, I thought so, but but that would be 44 00:03:15.840 --> 00:03:20.280 a cool parent links. That is a cool name. Yeah. Anyway, 45 00:03:20.319 --> 00:03:23.840 go ahead, links. What's what's going on? What are you wondering about? 46 00:03:23.360 --> 00:03:27.960 Well, I'm wanting to put a bathroom in my basement, and okay, 47 00:03:27.960 --> 00:03:32.639 I'm talking to a different people contractors that's on your referral list. Yeah. 48 00:03:32.719 --> 00:03:37.400 They told me the first to do is get a plumbing contractor to come 49 00:03:37.439 --> 00:03:42.280 in there. And it has to be pumped up to go into my septic 50 00:03:42.360 --> 00:03:46.879 system. And so I need somebody to come in and do the cut the 51 00:03:46.960 --> 00:03:51.520 concrete, put the plumbing in the ground. And well, I'm not sure 52 00:03:51.520 --> 00:03:54.759 if I totally agree with that, because a plumber, yes, you do 53 00:03:54.840 --> 00:04:00.719 need it, what's called ground plumbing. Ground plumbing brings or plumbing to where 54 00:04:00.759 --> 00:04:05.479 you want the bathroom. But it really doesn't that the ground plumber should not 55 00:04:05.560 --> 00:04:10.680 be the one to decide where the toilet goes and where the shower goes. 56 00:04:11.240 --> 00:04:15.560 Is this going to be a toilet and shower? Yeah? Oh yeah, 57 00:04:15.599 --> 00:04:20.000 my I'm fishing to move my mother in lawience, she's okay, okay. 58 00:04:20.120 --> 00:04:25.439 Normally, normally this is what happens. You get some kind of a designer 59 00:04:27.040 --> 00:04:30.680 to help you, or somebody who can come up with a plan and a 60 00:04:30.800 --> 00:04:34.600 contractor should help you do that. In fact, I'm a little upset that 61 00:04:34.759 --> 00:04:38.360 somebody on my list would say, go get a plumber first. I mean, 62 00:04:38.399 --> 00:04:41.040 where the hell a plumber is not going to tell you where to put 63 00:04:41.079 --> 00:04:44.839 stuff it did? Did they already come out and look at it and make 64 00:04:44.879 --> 00:04:48.040 a drawing or did they just say get a plumber first. Yeah, no, 65 00:04:48.160 --> 00:04:53.319 I've got I've got the you know, drawings and everything that well I've 66 00:04:53.319 --> 00:04:56.439 made. Okay, that's right, Yes, so that's what you do first 67 00:04:56.439 --> 00:04:59.560 the ground plumbing. Yes, that so so, Yes, that is true. 68 00:04:59.800 --> 00:05:02.199 You you have the drawings, now you know where stuff is going to 69 00:05:02.240 --> 00:05:11.079 be. The plumber can take those drawings and place where you need the drops 70 00:05:11.439 --> 00:05:14.600 for the drains. That's what they put in first. Okay. Now did 71 00:05:14.639 --> 00:05:18.639 you say it's going to have to come up and out with a pump to 72 00:05:18.720 --> 00:05:24.680 get to your step to your a sewer. Yeah. What they do in 73 00:05:24.680 --> 00:05:29.040 a basement in a situation like this, they have all the drains go to 74 00:05:29.160 --> 00:05:31.560 a tank and then you put a mace rating pump in there. Okay, 75 00:05:31.600 --> 00:05:36.040 why is that? Why is that normally? Is it? Is it way 76 00:05:36.079 --> 00:05:41.639 below grade? Is that what it is? Yes? Okay, that's okay, 77 00:05:41.680 --> 00:05:44.240 fine, so so far, so good. You're getting good advice. 78 00:05:44.319 --> 00:05:48.040 Now what you want to know who to call? Yes, that is correct. 79 00:05:48.639 --> 00:05:53.000 Okay, We're going to try a couple of people and figure this out 80 00:05:53.680 --> 00:05:57.519 because this is not normal service plumbing. Tom, I mean, I want 81 00:05:57.519 --> 00:06:00.759 to chime in on this one when you have time. This exact situation in 82 00:06:00.800 --> 00:06:05.319 my house, go ahead, where the septic is all gravity fed off of 83 00:06:05.360 --> 00:06:10.920 the top level, but the lower level there is a sump pump and all 84 00:06:10.959 --> 00:06:15.360 of the black water has to go into this pit like the like the callers 85 00:06:15.399 --> 00:06:18.279 describing, and then a pump brings it up from the lower level to the 86 00:06:18.360 --> 00:06:23.720 upper level so it can get into the septic system. But what I discovered 87 00:06:24.079 --> 00:06:28.839 the hard way is you have to make sure that nobody puts anything in that 88 00:06:28.920 --> 00:06:32.279 toilet except for toilet paper. If they put in like baby wipes or anything 89 00:06:32.319 --> 00:06:36.160 like that, it will clog the pump. So one of my recommendations to 90 00:06:36.199 --> 00:06:40.360 the caller is that you get a pump with a grinder in it, and 91 00:06:40.399 --> 00:06:44.959 the grinders somebody, but yes, similar to that garbage. By the way, 92 00:06:45.000 --> 00:06:47.480 let's bring up. Let's bring up is what you call it? There? 93 00:06:47.560 --> 00:06:51.240 Right now? Mark Schimanski for his commercial? Is Mark there? I 94 00:06:51.319 --> 00:06:56.720 want to ask kim because and for sure, there should be a backup power 95 00:06:56.759 --> 00:07:00.839 supply for that pump, because if the power ever goes down then somebody flushes 96 00:07:00.879 --> 00:07:04.360 the toilet or something, it will cause the reservoir, It will cause that 97 00:07:04.360 --> 00:07:09.680 that pit to overflow. Are you there, Mark? Getting them right now? 98 00:07:10.839 --> 00:07:14.480 Oh you don't have them up yet? Okay, yeah, get him 99 00:07:14.480 --> 00:07:16.000 on right now, and then I'll ask him a question as well. And 100 00:07:16.040 --> 00:07:18.759 the other thing that I did online? Tom is I made sure I put 101 00:07:18.759 --> 00:07:24.160 some electronic water sensors on top of it because it did overflow one time. 102 00:07:24.439 --> 00:07:28.240 Oh my god, that would be terrible. It's horrible. It's this blackbo 103 00:07:28.360 --> 00:07:32.319 links. What is your main question? Oh, I just need to know 104 00:07:32.360 --> 00:07:38.319 who to call. Okay, just look at first, here's what I want 105 00:07:38.600 --> 00:07:42.439 And Deputy Doc is he in the studio? I think he is? Is 106 00:07:42.439 --> 00:07:46.519 he in the studio? Tom? Hey? Doc? Call plumb line fix 107 00:07:46.560 --> 00:07:51.360 it? Eight eight eight eight heating euro plumbing. Just get see if they 108 00:07:51.439 --> 00:07:55.600 do what's called ground plumbing. So they have to go through the concrete, 109 00:07:56.839 --> 00:08:00.920 They have to go into where the bathroom's going to be, and you may 110 00:08:00.959 --> 00:08:05.720 need another contractor to come back and fix the concrete. Mark Schumansky is here 111 00:08:05.759 --> 00:08:09.680 from Genesis Total Exteriors to do a commercial. And before we get to that, 112 00:08:09.759 --> 00:08:15.279 let me just ask him, Mark, have you installed bathrooms and basements 113 00:08:15.319 --> 00:08:20.439 that had to have this done? We're doing too now, I've never had 114 00:08:20.519 --> 00:08:24.000 We've done it in other commercial buildings, not in a residential Okay, so 115 00:08:26.160 --> 00:08:30.439 where it has to go to a collection tank and then be pumped to Okay, 116 00:08:30.600 --> 00:08:33.759 now, and just like Jay was talking, you know, you get 117 00:08:33.759 --> 00:08:37.679 one that choose it up first, and yep, you don't worry about such 118 00:08:37.720 --> 00:08:41.559 things a macerator pump or maceration pump. Those maserrators to them, you can't. 119 00:08:41.559 --> 00:08:48.399 I can't overemphasize how important they are because well, yeah, otherwise if 120 00:08:48.480 --> 00:08:50.799 somebody put because they sell all sorts of pumps and the cheap pumps don't have 121 00:08:50.840 --> 00:08:54.360 that amount. No, no, no, that it's a grinder. I 122 00:08:54.399 --> 00:08:56.519 mean it'll grind. It's like a garbage's base. Yeah, you need to 123 00:08:56.559 --> 00:09:01.039 have it so if somebody throws like a wash off in there, that it 124 00:09:01.080 --> 00:09:03.799 has the ability to grind up that washcloth. Otherwise it will it will. 125 00:09:03.799 --> 00:09:09.080 But still with that mass raider, you still don't want a lot of stuff 126 00:09:09.120 --> 00:09:13.279 going into that toilet. But you can use normal toilet paper. Did they 127 00:09:13.320 --> 00:09:18.879 tell you you couldn't use normal toilet paper? Links? Links? You can 128 00:09:18.960 --> 00:09:24.159 use normal stuff. You just can't, you know, it's just you just 129 00:09:24.240 --> 00:09:30.399 use your common sense. Well I'm gonna I had mine got doogged because people 130 00:09:30.399 --> 00:09:33.200 were putting baby wipes in it. No, not baby wipes, but normal 131 00:09:33.240 --> 00:09:35.919 toilet Ye, So you have to you have to let you have is the 132 00:09:35.919 --> 00:09:37.879 way you have to do is you have to take care of it, okay. 133 00:09:37.120 --> 00:09:41.320 In other words, you treat it with care, But that doesn't mean 134 00:09:41.360 --> 00:09:45.039 you can't use it as a toilet as a toilet is intended to use be 135 00:09:45.200 --> 00:09:48.639 used. But it's amazing what people do with a toilet. Links are you? 136 00:09:48.840 --> 00:09:50.200 Are you still there? We're going to find out who you call. 137 00:09:50.600 --> 00:09:54.559 We're making some calls for you. Mark, when you have done this kind 138 00:09:54.600 --> 00:10:01.759 of thing. Regular service plumbers don't necessarily do uh. And you can call 139 00:10:01.840 --> 00:10:05.759 Howie too. I know how he's listening probably at uh yeah, at he's 140 00:10:05.799 --> 00:10:13.679 he's really good and we can call him at Quality First Plumbing. Just find 141 00:10:13.679 --> 00:10:20.039 out. But Mark, have you found Normal service plumbers don't normally do that? 142 00:10:20.399 --> 00:10:24.960 Right? Well? Again, my plumber does because we we've done it 143 00:10:24.000 --> 00:10:26.879 before, and you know this is my only thing. Yeah, but your 144 00:10:26.879 --> 00:10:31.799 plumber is for new construction. It's not a normal service plumber. Is it 145 00:10:31.919 --> 00:10:33.919 correct? It's it's not. It's not a repair he does. My plumber 146 00:10:33.919 --> 00:10:37.639 does no repair work. He only does new construction or remodel with him, 147 00:10:37.720 --> 00:10:43.799 exactly. So, Links, did you pick a contractor yet for your bathroom? 148 00:10:45.960 --> 00:10:48.840 No? Not yet? I okay, all right, Well I'll tell 149 00:10:48.879 --> 00:10:52.480 you what if you want to listen or hang on, we will get you 150 00:10:54.279 --> 00:10:58.960 some recommendations on and and it's commonly called ground plumbing. Mark is that real 151 00:11:00.240 --> 00:11:03.799 or rough in? Ground plumbing for a bathroom? Well rough in? And 152 00:11:03.039 --> 00:11:07.919 yeah, rough in and then yeah, I'm imagine we have to cut the 153 00:11:07.960 --> 00:11:13.080 concrete, you know, put the drains need to be go through inspection and 154 00:11:13.279 --> 00:11:16.840 backfill the concrete. Yeah. So it's uh, and and will the plumbers 155 00:11:16.879 --> 00:11:22.600 do will the will the plumbers do that? The concrete work too? Yeah, 156 00:11:22.639 --> 00:11:26.440 my plumber does my concrete work for me. It's just easier because then 157 00:11:26.480 --> 00:11:30.200 he cuts it where he was exactly. Then he lays the pike, goes 158 00:11:30.200 --> 00:11:33.159 through inspection, and he pours back the concrete for me. And okay, 159 00:11:33.200 --> 00:11:37.039 good, thank you, And uh, we have more coming up. I'm 160 00:11:37.039 --> 00:11:41.399 Tom Martino three oh three seven one three talks seven one three, eight two 161 00:11:41.399 --> 00:11:46.480 five five. Speaking of water, let's talk about water softening, water conditioning, 162 00:11:46.519 --> 00:11:48.919 water filtration, water, drinking water at the kitchen sink. You'll never 163 00:11:48.960 --> 00:11:52.480 do better ever than waterpros dot Net. I don't know how much I can 164 00:11:52.519 --> 00:11:58.320 emphasize that water is everything. Get out the plastics, the forever chemicals. 165 00:11:58.360 --> 00:12:01.600 It's silly to buy organic grow and have regular water. You can get the 166 00:12:01.639 --> 00:12:07.440 lowest price systems at the best quality of waterpros dot net three oh three eight 167 00:12:07.480 --> 00:12:15.399 six two five five five four. Go with a sure thing Denver's best roofer 168 00:12:15.519 --> 00:12:20.960 Excel Roofing dot com. You don't pay a cent until you're content. Please 169 00:12:22.480 --> 00:12:26.039 time for an insurance check up free, no obligation. In comparison, call 170 00:12:26.120 --> 00:12:30.879 Compass Insurance. Paying too much your coverage at dozens of insurance companies find out 171 00:12:30.919 --> 00:12:33.000 now three oh three seven seven to one. Help. You'll think you're his 172 00:12:33.159 --> 00:12:37.120 only customer when you choose Frank durand the real estate Man dot com to list 173 00:12:37.159 --> 00:12:41.639 your home with Remax Alliance three oh three nine two zero sixteen twenty two. 174 00:12:45.759 --> 00:12:50.080 Hi Tom Martino, you're troubleshooter three O three seven one three talks seven one 175 00:12:50.080 --> 00:12:54.399 three eight two five five h Jay Brett is with him from Excel Roofing. 176 00:12:54.440 --> 00:12:58.039 He brought the real boss of the place, Charlie, his Corgie, and 177 00:12:58.159 --> 00:13:01.480 Charlie did not like the treats I bought him. You know, I knew 178 00:13:01.519 --> 00:13:05.440 someday, Charlie we'd be back, because he comes to visit every now and 179 00:13:05.480 --> 00:13:07.879 then and he's right. I'm gonna I'm gonna get his picture right there. 180 00:13:07.879 --> 00:13:11.519 Hold on, there he is. He's on camera for all the YouTube audience 181 00:13:13.159 --> 00:13:16.960 and my oh, not just my YouTube morons, but now my Facebook funkies. 182 00:13:16.960 --> 00:13:22.000 I gave them a nickname. There's Charlie. He's a little bored. 183 00:13:22.240 --> 00:13:24.960 He might be bored. I don't know. This is this show doesn't appeal 184 00:13:24.000 --> 00:13:31.200 to dogs. Let's talk to where where we have some calls. We're gonna 185 00:13:31.200 --> 00:13:37.759 take Wilmer. Wilmer, go ahead, what's going on? Hi? I'm 186 00:13:37.759 --> 00:13:41.639 with Smith Plumbing and Heating and speaking about that guy with the bathroom in the 187 00:13:41.679 --> 00:13:46.879 basement and having to get up grinder pump and get that out. I've done 188 00:13:46.919 --> 00:13:50.799 plenty of those, and so have we here. So I'm more than a 189 00:13:50.919 --> 00:13:54.840 welcome. We are starting to serve Denver. Now, okay, so Smith 190 00:13:54.919 --> 00:14:00.200 Plumbing and Heating, and you do ground plumbing and rough in plumbing right through 191 00:14:00.240 --> 00:14:03.399 the concrete. You can do that holding tank and the maceration pump and all 192 00:14:03.480 --> 00:14:07.879 of that. Yes, I've done plenty of Matter of fact, a couple 193 00:14:07.840 --> 00:14:09.679 of months ago, I've done wanting this guy I want one in his garage 194 00:14:11.200 --> 00:14:13.519 and anyways, yeah, same things gotta get it. Uh Links, Where 195 00:14:13.559 --> 00:14:20.360 are you located? Tom? What's the ballpark price for one of these? 196 00:14:20.480 --> 00:14:24.080 I don't know. I'm going to find out links. Where are you located? 197 00:14:24.679 --> 00:14:28.279 Links? I don't know where the hell he is, but anyway, 198 00:14:28.679 --> 00:14:31.399 I'm not going to wait for him. So Wilmer, I'm going to give 199 00:14:31.399 --> 00:14:35.679 out Smith's information. They're in Colorado Springs, but he says they're coming up 200 00:14:35.720 --> 00:14:39.519 north down and he does a lot of that work. The website is Smith 201 00:14:39.919 --> 00:14:50.159 Pink Trucks dot com. Smith Pink Trucks dot com. Seven one nine okay 202 00:14:50.879 --> 00:14:54.159 for Wilmer the plumber, Wilmer at Smith. He's familiar with this kind of 203 00:14:54.159 --> 00:15:03.600 plumbing. Seven one nine three for nine Deputy Doc. Did you call any 204 00:15:03.600 --> 00:15:05.879 of our others? Yeah, I got a touch with plumb Line they do 205 00:15:05.000 --> 00:15:09.519 it, and I'm waiting Plumbline Services dot com. Who else? And I'm 206 00:15:09.559 --> 00:15:15.200 waiting for a callback from eight eight eight okay? Eight eight eight Heating, 207 00:15:15.240 --> 00:15:20.639 which also, of course eight eight eight Heating does plumbing and electric now as 208 00:15:20.679 --> 00:15:24.960 well as their high efficiency furnace replacements. They're really trying to get into that 209 00:15:26.039 --> 00:15:31.679 high efficiency stuff for people saving money, not just on the installation but uh 210 00:15:33.080 --> 00:15:35.480 yeah, so eight let me give you eight eight eight. Heating's number is 211 00:15:35.480 --> 00:15:41.759 three oh three seven seven zero two seven seven six. Plumb line services three 212 00:15:41.759 --> 00:15:46.440 oh three, five eight six ten eighty six. Smith, as we said 213 00:15:46.480 --> 00:15:52.960 before, is seven one nine nine two forty two sixty nine, and fix 214 00:15:54.000 --> 00:15:56.559 it twenty four to seven. I'm pretty sure we'll do that, but we'll 215 00:15:56.600 --> 00:16:00.840 figure it out. They're at seven two zero five two six thirty nine. 216 00:16:00.360 --> 00:16:06.440 Jay, Speaking of energy efficiency, you were a real bugaboo when it came 217 00:16:06.559 --> 00:16:14.039 to the efficiency of a roof. Are you still doing that? Absolutely? 218 00:16:14.240 --> 00:16:17.679 Yeah. It's not just the roof covering. It is the system. And 219 00:16:17.720 --> 00:16:22.240 the system means the roof covering, the attic ventilation and also the attic insulation, 220 00:16:22.720 --> 00:16:26.559 and we can throw solar on top of that also. And I don't 221 00:16:26.559 --> 00:16:29.919 want to confuse that with a whole house fan. That's a totally different ballgame, 222 00:16:30.240 --> 00:16:32.759 so different. A whole house fan is for the house, it's not 223 00:16:32.799 --> 00:16:36.480 for the attic. It pulls air out of the ceiling and it can either 224 00:16:36.519 --> 00:16:41.279 push it into the attic or straight out. But that attic ventilation is we're 225 00:16:41.399 --> 00:16:44.559 going to just ventilate that attic space in the attic space. Now, you 226 00:16:44.559 --> 00:16:47.200 can do both, but you could. But what we're talking about now, 227 00:16:47.240 --> 00:16:52.080 specifically, you must have air moving through the attic at the proper time in 228 00:16:52.159 --> 00:16:55.559 place, meaning the events have to be placed properly in all of that for 229 00:16:55.679 --> 00:16:59.879 it to have a good convection system. It keeps it cooler and warmer depending 230 00:16:59.879 --> 00:17:02.759 on the season. I know it sounds weird, but it does now. 231 00:17:03.320 --> 00:17:06.480 Links. I don't know if you've heard all that advice we gave you, 232 00:17:06.519 --> 00:17:10.839 but we have some pretty damn good companies that do that. Okay, Yeah, 233 00:17:10.839 --> 00:17:14.519 that sounds like a pretty good selection there that a couple of those outfits. 234 00:17:14.519 --> 00:17:18.240 I'll be giving them a call today. Yeah, and let us know 235 00:17:18.319 --> 00:17:22.160 how it goes. And if you pick a contractor to do it, make 236 00:17:22.200 --> 00:17:26.960 sure you pick somebody seriously. We take that very seriously. On our list. 237 00:17:26.960 --> 00:17:30.119 There are a lot of contractors out there, both good and bad. 238 00:17:30.240 --> 00:17:33.799 Not on the list, of course, but you know it's a gamble right 239 00:17:33.839 --> 00:17:37.880 now, especially if people want big money up front. I wouldn't do it. 240 00:17:37.200 --> 00:17:41.559 Don't do it. Oh, you don't do it, darrylne dearyline, 241 00:17:41.680 --> 00:17:48.039 what's going on with you? Darylne? I got a problem. So I'm 242 00:17:48.039 --> 00:17:52.599 going to kind of keep this short. The company I was working for we 243 00:17:52.599 --> 00:17:56.160 were bought out, and so there were several of us laid off. And 244 00:17:56.400 --> 00:18:06.200 what happened was my four o one chase got transferred to a scamming outfit. 245 00:18:04.680 --> 00:18:11.599 Wait a minute, was it was it transferred as part of this sale or 246 00:18:11.720 --> 00:18:18.880 was it transferred way before this sale? Probably I would say after Well, 247 00:18:19.079 --> 00:18:23.319 okay, so you had a four oh one K and it was with a 248 00:18:23.400 --> 00:18:29.119 trustee and you were getting statements and it was a normal four on one K. 249 00:18:29.240 --> 00:18:34.160 Then what happened. I actually did not get a statement from the company. 250 00:18:34.240 --> 00:18:38.440 It was I had it in Fidelity, and I don't know why I 251 00:18:38.480 --> 00:18:44.680 cannot transferred out of Fidelity. Okay you okay, So with the old company 252 00:18:45.880 --> 00:18:48.799 you were with Fidelity? How much was in your four oh one K? 253 00:18:51.519 --> 00:18:59.400 Just about a little over seven because I started tell okay seven thousand, yes, 254 00:18:59.759 --> 00:19:03.200 okay, okay, And it was for Fidelity. And then what happened 255 00:19:04.759 --> 00:19:08.880 somehow the company was bought out by another so they transferred it over to a 256 00:19:10.839 --> 00:19:15.680 company of trust fund called Millennium Trust Company. Yeah, out of Chicago, 257 00:19:15.759 --> 00:19:18.920 and they're they're a scam. I can't get in there to get my into 258 00:19:18.960 --> 00:19:22.319 the account. I can't call them. I see they got tons of bad 259 00:19:22.359 --> 00:19:26.319 reviews. I'm better business bureaus. So that raises who transferred it? Though? 260 00:19:26.400 --> 00:19:30.559 That's what I want to know, who transferred it? I want to 261 00:19:30.559 --> 00:19:44.200 see grimco company that did because company? Yes? Okay, so Millennium was 262 00:19:44.240 --> 00:19:48.480 it Millennium Bank? What was it? Millennium? What? It's a financial 263 00:19:48.599 --> 00:19:56.160 bank that keeps people for one case? Yeah? Okay, So they're a 264 00:19:56.200 --> 00:19:59.640 scam. Okay, well that's a big word. I mean, if if 265 00:19:59.759 --> 00:20:04.359 you're you're telling me they're absolutely a scam. In other words, they take 266 00:20:04.480 --> 00:20:08.480 money. Because let me just say something. I know, we know there 267 00:20:08.480 --> 00:20:11.440 are a lot of ripoffs out there, but I want to tell you that 268 00:20:11.519 --> 00:20:18.680 when it comes to finance, okay, there are a lot of regulations and 269 00:20:18.720 --> 00:20:22.480 if this place was a full scam just stealing people's money, they'd be shut 270 00:20:22.559 --> 00:20:26.240 down pretty quickly. So what I'd like to know is what do you mean 271 00:20:26.400 --> 00:20:33.079 scam or poor service? Poor service is probably a better word, because I 272 00:20:33.119 --> 00:20:37.440 cannot Why wouldn't they talk to me on the phone? I can't. Well, 273 00:20:37.480 --> 00:20:41.000 a lot of companies are going that way unfortunately, So I just need 274 00:20:41.079 --> 00:20:48.240 to know, do you have their website. I yes, I do, 275 00:20:48.319 --> 00:20:52.119 and I have their number. Okay, I want you to give that to 276 00:20:52.240 --> 00:20:59.680 us off the air. And your main complaint is that they are basically giving 277 00:20:59.680 --> 00:21:03.920 you no information. You've got no information at all, right, and I 278 00:21:03.960 --> 00:21:10.279 can't log into my account? Now? Did you get an email telling you 279 00:21:10.279 --> 00:21:18.200 you could log in? No? I I copied the code and open up 280 00:21:18.200 --> 00:21:22.599 their browsers. Okay, wait, what code are you talking about? That's 281 00:21:22.640 --> 00:21:26.160 what I'm talking about, DARRYLND. What code. It's a QR code that 282 00:21:26.200 --> 00:21:30.839 came with the paperwork in the mail. Okay, so you were contacted saying 283 00:21:32.000 --> 00:21:36.359 you can log on. Okay, I thought you meant the paipdwork from the 284 00:21:36.400 --> 00:21:40.839 company, but this was a paperwork from them. Sorry, my mistake. 285 00:21:41.359 --> 00:21:44.920 The paperwork you got with the QR code, who did it come from? 286 00:21:45.000 --> 00:21:52.079 Yes, a Millennium Trust company. And Millennium Trust Company said hey, Darylyn, 287 00:21:52.480 --> 00:21:56.880 we now have your account and here's how you log in. Yes, 288 00:21:57.359 --> 00:22:02.400 And then you could not log in, and then you tried to make a 289 00:22:02.440 --> 00:22:07.880 phone call. Yes, And when you made the phone call, what happened? 290 00:22:11.720 --> 00:22:15.279 They basically try to run me through my account and then he hung up 291 00:22:15.279 --> 00:22:18.960 on me, and I can call back. Now I can't get through. 292 00:22:19.400 --> 00:22:26.359 Okay, So you assume then it's a complete scam. Yeah, because I 293 00:22:26.359 --> 00:22:29.599 started reading the reviews on it and looked into them, and I'm just I'm 294 00:22:29.640 --> 00:22:33.440 sketching. You know, Millennium Trust is also Millennium Trust has an office in 295 00:22:33.559 --> 00:22:37.200 Denver. I don't know if that's the one you called it, Millennium Trust 296 00:22:37.319 --> 00:22:42.000 Company. Can you give us a copy, please, of whatever you got 297 00:22:42.000 --> 00:22:45.920 in the mail from them? Yes, I can. All right, that's 298 00:22:45.920 --> 00:22:51.400 what we need and we'll look into it. Okay, but but I would 299 00:22:51.440 --> 00:22:55.880 hesitate. I'm not saying scams don't exist, but trust me when I say 300 00:22:55.920 --> 00:23:00.680 this. When it comes to four one ks iras self directed trust, self 301 00:23:00.720 --> 00:23:07.039 directed investment, I mean, it's a pretty good system for regulation. I 302 00:23:07.079 --> 00:23:11.440 mean there are all kinds of government agencies, and if this place truly just 303 00:23:11.559 --> 00:23:17.960 took retirement accounts and stole them, they'd be around for five minutes. So 304 00:23:18.119 --> 00:23:22.319 I don't think that's what's happening. I think you're just getting frustrated and upset, 305 00:23:22.359 --> 00:23:25.880 and I don't blame you. So let's see if we can cut through 306 00:23:25.920 --> 00:23:29.359 the red tape for you. But before we do anything, you need to 307 00:23:29.400 --> 00:23:33.440 get us that letter. You got the initial letter, and let's look at 308 00:23:33.440 --> 00:23:37.920 it. Three oh three seven one three Talk three oh three seven one three 309 00:23:37.079 --> 00:23:44.640 eight two five five. Compass Insurance Group still doing insurance checkups to make sure 310 00:23:44.680 --> 00:23:48.759 you have the right insurance, not over insured. And that's three oh three 311 00:23:48.519 --> 00:24:00.559 nine nine six nine thousand. Go with a sure thing Denver's Best Roofer Roofing 312 00:24:00.640 --> 00:24:07.599 dot com. You don't pay a cent until you're content time for an insurance 313 00:24:07.680 --> 00:24:11.920 check up free, no obligation. In comparison, call Compass Insurance paying too 314 00:24:11.000 --> 00:24:15.279 much your coverage at dozens of insurance companies find out now three oh three seven 315 00:24:15.400 --> 00:24:18.839 seven to one. Help. You'll think you're his only customer when you choose 316 00:24:18.839 --> 00:24:23.279 Frank durand the real estate Man dot com to list your home with Remax Alliance 317 00:24:23.519 --> 00:24:33.359 three oh three nine two zero sixteen twenty two. Hey Tom Martine, your 318 00:24:33.440 --> 00:24:37.440 troubleshooter. Three o three seven one three talks seven one three eight two five 319 00:24:37.480 --> 00:24:44.880 to five. My my show is putting the official dog of Excel Roofing to 320 00:24:45.000 --> 00:24:48.200 sleep next to Jay over there. I'm gonna wake him up. No, 321 00:24:48.440 --> 00:24:51.200 don't wake him up. Come sit next. He's a good dog. But 322 00:24:51.279 --> 00:24:53.240 you know, I bought treats for the damn dog and he's too fussy. 323 00:24:55.119 --> 00:24:57.839 I said, I have some treats for the dog and Jay says, is 324 00:24:57.880 --> 00:25:02.160 a jerky? No, it's a biscuit. He says, no, my 325 00:25:02.240 --> 00:25:07.039 dog doesn't eat biscuits. He prefers jerky anyway, So what does he think 326 00:25:07.079 --> 00:25:11.000 he's the queen's dog or what he thinks he is the king? There's no 327 00:25:11.039 --> 00:25:15.200 doubt about that. I love Corgi's anyway, Brad O'Brien, he's a real 328 00:25:15.279 --> 00:25:22.400 estate attorney. Hate Brad. I want to know some one of my YouTube 329 00:25:22.400 --> 00:25:29.839 morons says that his parents or her parents, whatever I think is he they 330 00:25:29.920 --> 00:25:34.200 had They have a rental and it's month to month for the last three years 331 00:25:34.519 --> 00:25:38.920 or more. What is the notice required? I said, I thought it 332 00:25:38.960 --> 00:25:42.839 was twenty one days? Does the notice change with how long they've been there? 333 00:25:42.920 --> 00:25:48.519 Brad brado'brienolslaw dot com. By the way, that's O'Brien Legal Services, 334 00:25:48.519 --> 00:25:52.759 real estate law. Go ahead, Brad well Tom. The minimum notice on 335 00:25:52.799 --> 00:25:56.039 a month to month Tennessee is twenty one days advanced notice before the end of 336 00:25:56.039 --> 00:26:00.160 the rental month, unless the least a much longer time Okay, So whether 337 00:26:00.160 --> 00:26:04.920 they're there two years or five years, if it's month to month, twenty 338 00:26:06.000 --> 00:26:11.519 one days is the amount of time, unless the lease says more. In 339 00:26:11.559 --> 00:26:15.279 other words, if the original lease had a provision for thirty days or sixty 340 00:26:15.400 --> 00:26:21.039 days, and then it reverts month to month, doesn't it still carry with 341 00:26:21.160 --> 00:26:26.079 it the basic terms of the original lease. Well, that depends enough if 342 00:26:26.559 --> 00:26:30.759 the original written lease still applies. Some leases do say that this lease shall 343 00:26:30.880 --> 00:26:34.880 convert to a month to month if the tenant holds over. But it's also 344 00:26:34.920 --> 00:26:41.279 possible that the original lease kind of goes away if it didn't provide for that. 345 00:26:41.359 --> 00:26:45.160 And okay, so it has to be mentioned in the lease that it 346 00:26:45.200 --> 00:26:51.000 reverts to month to month, otherwise it's a normal month to month. Well, 347 00:26:51.119 --> 00:26:52.599 no, I don't want to say have to. I mean, you 348 00:26:52.640 --> 00:26:56.160 have to look at the circumstances of each case. But if the lease happens 349 00:26:56.160 --> 00:27:02.480 to helpfully say that this lease will apply in a holdover situation, then you 350 00:27:02.519 --> 00:27:04.880 can be pretty confident that you can go back and look at their written lease 351 00:27:06.000 --> 00:27:11.160 for provisions other than the I get what you're saying, but the normal would 352 00:27:11.200 --> 00:27:15.839 be twenty one days unless altered by some kind of written agreement right, And 353 00:27:17.279 --> 00:27:18.680 sometimes people call me, see I've been a tenant for five years or ten 354 00:27:18.759 --> 00:27:22.680 years. That just doesn't really change the fact that it's the same rule as 355 00:27:22.720 --> 00:27:26.480 if you've only been there for one year. Okay, Now I have an 356 00:27:26.519 --> 00:27:30.640 attorney joke because when you ask, Brad's pretty good at giving us straight answers, 357 00:27:30.680 --> 00:27:33.759 but he always has he always has to caution, well, it depends 358 00:27:33.799 --> 00:27:36.599 on this, this, this, this, this, this, and it 359 00:27:36.640 --> 00:27:38.160 does it does depend on this, this, this, this this. You 360 00:27:38.160 --> 00:27:41.279 know, you ask an accountant how much is too and two? They say 361 00:27:41.279 --> 00:27:45.799 four. You ask an attorney how much is two and two? They pull 362 00:27:45.880 --> 00:27:48.319 the shades down and say, what do you want it to be? Now, 363 00:27:48.960 --> 00:27:52.839 Brad, here's another one? Okay? Basically, uh, if you 364 00:27:52.200 --> 00:28:00.880 if you uh have a month to month okay, And there is like they're 365 00:28:00.920 --> 00:28:03.240 destroying the property or something like that. We've had a lot of inquiries like 366 00:28:03.279 --> 00:28:10.519 that. What happens if people are doing destruction? Is there any kind of 367 00:28:10.519 --> 00:28:14.559 an emergency eviction or anything like that or are you just stuck with it? 368 00:28:15.359 --> 00:28:18.720 Oh? No, there's a special statute that gives you a much quicker time. 369 00:28:18.799 --> 00:28:22.400 I believe it's three days for a substantial violation okay, which could be 370 00:28:23.480 --> 00:28:30.079 harming, causing injury, or causing property damage to the property itself. Okay. 371 00:28:30.960 --> 00:28:34.720 And I want to ask one quick question. Are there still complications going 372 00:28:34.759 --> 00:28:40.119 on as a result of COVID or has that been all fleshed out as far 373 00:28:40.160 --> 00:28:42.519 as any evictions, back rents and all of that. Do you know? 374 00:28:42.640 --> 00:28:47.759 Are you hearing anything? Well? Yes, there's one limited thing, which 375 00:28:47.799 --> 00:28:55.200 is if the landlord took government assistance money for COVID, then in that case 376 00:28:55.279 --> 00:29:00.920 the tenant gets longer periods notice periods. Oh okay. Brad O'Brien O'Brien Legal 377 00:29:02.000 --> 00:29:10.160 Services Anything, real Estate olslaw dot com seven to zero three seven zero seventy 378 00:29:10.200 --> 00:29:21.000 three eighty eight. Go with a sure thing Denver's Best roofer Excel Roofing dot 379 00:29:21.000 --> 00:29:26.680 com. You don't pay a cent until you're content. Time for an insurance 380 00:29:26.799 --> 00:29:33.079 check up free, no obligation comparison call Compass Insurance Paying too much your coverage 381 00:29:33.119 --> 00:29:36.920 at dozens of insurance companies find out now three oh three seven seven to one 382 00:29:37.079 --> 00:29:40.720 help. You'll think you're his only customer when you choose Frank durand the real 383 00:29:40.839 --> 00:29:45.400 estate Man dot com to list your home with Remax Alliance three oh three nine 384 00:29:45.440 --> 00:29:52.920 two zero sixteen twenty two. Hey Tom Martino here three O three seven one 385 00:29:52.000 --> 00:29:56.319 three talk seven one three eight two five to five, Carol, Welcome to 386 00:29:56.359 --> 00:30:00.119 the show. What's going on with you? Carol? Hi? Tom? 387 00:30:00.160 --> 00:30:07.839 So, my son was diagnosed with autism when he was four, and we 388 00:30:07.920 --> 00:30:11.440 got services when he was younger, but then they cut him off after he 389 00:30:11.559 --> 00:30:15.839 was six. And he's twenty now. And wait a minute, wait a 390 00:30:15.839 --> 00:30:19.279 minute, back when he was six, why did they cut him off? 391 00:30:21.119 --> 00:30:25.799 Well, this was in let's see, this was in two thousand and I 392 00:30:25.799 --> 00:30:29.920 want to say nine. And you know there was not medicaidor Obamacare that were 393 00:30:29.960 --> 00:30:33.559 waivers this time, but there was, like wait, when he was diagnosed 394 00:30:33.640 --> 00:30:40.079 many years ago. How old was he four? He was four? Okay? 395 00:30:40.519 --> 00:30:42.799 And how severely autistic? I don't know if severely he's a good word 396 00:30:42.839 --> 00:30:47.839 for it. But how far on the spectrum is he? He's moderate, 397 00:30:48.480 --> 00:30:52.599 he's moderately affected. He you know, he's verbal now he wasn't when he 398 00:30:52.640 --> 00:30:56.880 was diagnosed, but you know, and we did get help in the way 399 00:30:56.920 --> 00:31:02.640 of schooling. Okay, So what's your question now that he's twenty, So 400 00:31:02.839 --> 00:31:04.799 we've been trying to get services for him for over a year. They've told 401 00:31:04.839 --> 00:31:08.960 me that I need to get a updated diagnosis, and I've been trying to 402 00:31:08.960 --> 00:31:15.079 find well what kind of services ended and when did they end? They ended 403 00:31:15.079 --> 00:31:18.279 when he was six? But why did you wait? That's what I'm getting 404 00:31:18.279 --> 00:31:22.279 at. So you're trying to get services now and they ended fourteen years ago. 405 00:31:23.119 --> 00:31:26.119 Well, see, so he was in schooling and all that, he 406 00:31:26.200 --> 00:31:30.039 was having services to that and we paid for it on our own because it's 407 00:31:30.200 --> 00:31:34.240 the waiver never went through. So we paid for like ABA and therapy on 408 00:31:34.640 --> 00:31:41.039 our own. And now are you finding it difficult to get services? Yes? 409 00:31:42.359 --> 00:31:48.880 Okay? Did he as a twenty year old with autism? Is he 410 00:31:48.960 --> 00:31:59.960 considered disabled? Yes? Completely unable to work? Yes, basically we've We've 411 00:32:00.000 --> 00:32:02.480 I've worked with him like we'll do. Uh, this was when my husband 412 00:32:02.519 --> 00:32:05.960 and I were together before. But I've tried to get jobs with him, 413 00:32:06.039 --> 00:32:08.519 easier jobs, and it's so difficult for him. He's not able to do 414 00:32:08.559 --> 00:32:13.880 it on his own. Okay, So what did they give him? Okay? 415 00:32:14.079 --> 00:32:17.440 Does he have like a treatment? Does he have a doctor? He 416 00:32:17.559 --> 00:32:22.160 does, and they I've asked him does he have insurance? Does he have 417 00:32:22.240 --> 00:32:30.079 insurance, Medicaid okay, does he have Does he have Medicare or Social Security 418 00:32:30.119 --> 00:32:32.759 disability? No? And we haven't been able to get that because we need 419 00:32:32.759 --> 00:32:37.960 an updated diagnosis and I cannot find a psychiatrist who will do that. They 420 00:32:37.000 --> 00:32:42.839 all see children only. Oh come on, you're telling me there's nowhere to 421 00:32:42.880 --> 00:32:47.640 go for an adult with autism, not that we've found. And also, 422 00:32:47.920 --> 00:32:52.640 where do you live? I live in Denver. Go with a sure thing 423 00:32:52.720 --> 00:32:57.160 Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're 424 00:32:57.200 --> 00:33:05.119 content. Time for an insurance check up free, no obligation comparison call Compass 425 00:33:05.160 --> 00:33:08.599 Insurance. Pay too much your coverage at dozens of insurance companies find out now 426 00:33:08.680 --> 00:33:13.519 three oh three seven seven to one help. You'll think you're his only customer 427 00:33:13.559 --> 00:33:16.160 when you choose Frank durand the real estate Man dot com to list your home 428 00:33:16.400 --> 00:33:27.519 with Remax Alliance three oh three nine two zero sixteen twenty two. Ripped of 429 00:33:29.319 --> 00:33:36.240 news needed, that's who you don't have? Come run in just as fast 430 00:33:36.279 --> 00:33:44.480 as we can. Shooter's gonna help. Come Dix is the Troubleshooter Show. 431 00:33:44.519 --> 00:33:50.000 No Tom Martino, Hi Tom Martino here, welcome to the show. Three 432 00:33:50.000 --> 00:33:52.359 oh three seven one three talk three oh three seven one three eight two five 433 00:33:52.400 --> 00:33:55.599 five. I want to remind you you can also call while we're on the 434 00:33:55.640 --> 00:34:01.400 air. Three oh three Martino, three oh three six eight four sixty six. 435 00:34:01.640 --> 00:34:05.240 So three or three Martino. Now that's good, twenty four to seven. 436 00:34:05.319 --> 00:34:07.880 So have you call later tonight, or if you tell a friend to 437 00:34:07.880 --> 00:34:09.599 call and they call the afternoon when we're off the air, they leave a 438 00:34:09.639 --> 00:34:13.400 name and number, we will get back to them. That's a guarantee. 439 00:34:14.159 --> 00:34:16.320 So we have Jay Brettes with us from Excel Roofing today. We're talking about 440 00:34:16.320 --> 00:34:20.960 all kinds of stuff. One of the things we're talking about, how do 441 00:34:21.000 --> 00:34:30.239 you get an adult diagnosed or updated diagnosis for autism? And Carol says she's 442 00:34:30.000 --> 00:34:37.239 having a difficult time. Now. I don't know how personal I want to 443 00:34:37.280 --> 00:34:46.599 get here, but I know an adult who was diagnosed later in life and 444 00:34:47.559 --> 00:34:54.599 mild, really mild. So shut up all of you. And are you 445 00:34:54.639 --> 00:34:59.320 talking about Elon Musk. I don't know about him. I didn't know. 446 00:35:00.280 --> 00:35:02.800 Well, he's mild on the spectrum. Well I'm talking about Tom Martine and 447 00:35:04.360 --> 00:35:10.880 I can tell you there are places that do that as an adult. Okay, 448 00:35:12.400 --> 00:35:15.679 Now I don't know about an adult my age, but let's say thirty 449 00:35:15.760 --> 00:35:21.760 five, thirty six years ago, so your son is in his twenties. 450 00:35:21.840 --> 00:35:27.559 Now I can only give this recommendation, and I'm not sure what they do 451 00:35:27.719 --> 00:35:36.480 now, but the Anshoots Medical Campus has a department of psychiatry and they're very, 452 00:35:36.599 --> 00:35:40.280 very good with that kind of thing. Have you have her checked with 453 00:35:40.360 --> 00:35:46.679 them? No? I haven't. Why don't you try? Now? Have 454 00:35:46.840 --> 00:35:52.320 you tried Denver Health? Denver Health is well respected. Did you try? 455 00:35:52.440 --> 00:35:58.159 Since he's on Medicaid, yes, that's where he was seeing his therapist before. 456 00:35:58.280 --> 00:36:01.119 Now he's on he's got access where he can go to any provider. 457 00:36:01.599 --> 00:36:06.199 But prior to that, he was on Denver Houthon. Yes. I tried 458 00:36:06.199 --> 00:36:12.360 to get services through them and just never got a return phone hall the same 459 00:36:12.400 --> 00:36:15.119 thing. We don't have psychiatrists. I mean they've been telling me this for 460 00:36:15.679 --> 00:36:19.960 months now. They don't have a psychiatrist to diagnose an adult, and I 461 00:36:20.000 --> 00:36:25.440 don't understand that at all. I know they do, but again, this 462 00:36:25.599 --> 00:36:30.039 was many years ago. But I know that there are people that when they 463 00:36:30.079 --> 00:36:36.719 were younger, did not get diagnosed because they were so mild or something or 464 00:36:36.760 --> 00:36:40.280 they called it something else that are now being updated. And I know it's 465 00:36:40.280 --> 00:36:44.320 been well, I know it. Let's say, I know it was being 466 00:36:44.360 --> 00:36:50.000 done many years ago. But I still think that there would be a psychiatrist 467 00:36:50.000 --> 00:36:53.800 for God's sakes that I mean, have you looked have you called autistic support 468 00:36:53.840 --> 00:37:00.719 groups, autism family groups and stuff? I haven't tried that. I've just 469 00:37:01.480 --> 00:37:06.480 I tried the Rocky Mountain Health Center, like I said, because that's who 470 00:37:06.599 --> 00:37:08.719 I would need to go to in Denver to get help for him now. 471 00:37:09.400 --> 00:37:15.679 So no, I haven't tried going through uh, you know, like any 472 00:37:15.679 --> 00:37:19.440 of the autism group. I mean, those groups are very active and I 473 00:37:19.480 --> 00:37:28.039 am almost positive they're probably going to help. There's the Autism Society of Colorado. 474 00:37:29.320 --> 00:37:37.800 There's the Autism Speaks, UH that's a guide. There's a develop Developmental 475 00:37:37.880 --> 00:37:45.320 Disabilities Resource Center. And then there's the Denver Autism Community Network. That's an 476 00:37:45.400 --> 00:37:52.000 organization that offers supports for all kinds of stuff for individuals and families. I 477 00:37:52.119 --> 00:37:55.880 really believe that you got discouraged, probably and I don't blame you, but 478 00:37:57.000 --> 00:38:01.760 we can. I think I think I would start with the Denver Autism Community 479 00:38:01.800 --> 00:38:09.119 Network. I don't have a number for them, and then the Autism Society 480 00:38:09.800 --> 00:38:14.920 of Colorado. Let's face it, if they don't know, no one does, 481 00:38:16.000 --> 00:38:21.159 true. I mean, so I would start with Denver Autism Society and 482 00:38:21.400 --> 00:38:25.440 well or the Society of Colorado, either one. But I would try googling 483 00:38:25.480 --> 00:38:29.519 that I have these. I don't have numbers for them right now, but 484 00:38:29.559 --> 00:38:31.280 I have them in my list. Let me see if it comes up. 485 00:38:31.360 --> 00:38:36.000 Yeah, yeah, yeah, the Autism I got the number for you. 486 00:38:36.719 --> 00:38:45.360 The Autism Society of Colorado ready, seven to zero two one four zero seven, 487 00:38:46.559 --> 00:38:54.960 nine to four. That's one. And then the Denver Autism Community Network. 488 00:38:59.159 --> 00:39:02.039 You know, I want to tell you something about autism that I never 489 00:39:02.119 --> 00:39:13.719 knew until many years ago, and that is most people with mild autistic tendencies 490 00:39:14.000 --> 00:39:17.079 or on the lower part of the scale are not diagnosed by the way. 491 00:39:17.960 --> 00:39:22.360 Just you know, now, your son seems to be more than that, 492 00:39:22.639 --> 00:39:25.039 right, I mean, he's literally like, if I met your son, 493 00:39:25.119 --> 00:39:30.679 would I say there's something off about him? You would? Okay, say 494 00:39:31.159 --> 00:39:37.280 that most people that are slightly on the spectrum or whatever the word is nowadays, 495 00:39:37.480 --> 00:39:44.840 they don't necessarily like Elon Musk, for example, you might think there's 496 00:39:44.840 --> 00:39:47.000 something a little off about him, but you don't know what it is. 497 00:39:47.079 --> 00:39:51.280 But it's not really off, you know what I mean, He's just I 498 00:39:51.280 --> 00:39:55.800 don't know. He can be mistaken, So go ahead, Jay Jay. 499 00:39:55.960 --> 00:39:59.320 I walked out of the room and called a very good friend of mine that's 500 00:39:59.360 --> 00:40:02.400 been dealing with for the last twenty years. And he's autistic. Yes, 501 00:40:02.440 --> 00:40:05.960 her son is autistic. Her son, she did not want to go on 502 00:40:06.000 --> 00:40:07.880 air, right, but I mean, she's an absolute expert at this, 503 00:40:07.960 --> 00:40:14.000 and she told me Rocky Mountain Human Services. That's that's where this lady needs 504 00:40:14.039 --> 00:40:19.159 to call. Rocky Mountain Human Services. Rocky Mountain Human Services. Okay, 505 00:40:19.320 --> 00:40:22.800 have you heard of them? That's where I've been trying to call. That's 506 00:40:22.800 --> 00:40:24.159 where I've been trying to get well. When you say trying to call, 507 00:40:24.559 --> 00:40:29.239 what happens when you call? Well, I tried to go down there and 508 00:40:29.239 --> 00:40:31.559 walk in and they don't accept walking. So if you call this number, 509 00:40:32.000 --> 00:40:36.719 they have such a high volume of calls that, oh, you can leave 510 00:40:36.760 --> 00:40:40.480 a message and they never return the message. And hystericis too bad mess well 511 00:40:40.960 --> 00:40:45.360 for sure. So this friend of mine told me what you're describing is correct, 512 00:40:45.599 --> 00:40:46.880 and it is a challenge. To get through, you have to be 513 00:40:47.000 --> 00:40:50.960 persistent. Well, try those other numbers I gave you too. Yeah that 514 00:40:51.400 --> 00:40:53.920 now is human services not just for autism? What is it for? I'm 515 00:40:53.960 --> 00:41:00.159 not positive for everything. I went to the website here it's r m ah 516 00:41:00.519 --> 00:41:07.079 well RM and then human services dot org and it says a case management place 517 00:41:07.159 --> 00:41:15.039 and let's see about us our mission. Let's see it says that to re 518 00:41:15.119 --> 00:41:19.199 embrace the power of the community to support individuals creating their I mean, it 519 00:41:19.239 --> 00:41:21.639 really doesn't say much. I mean, honest to God, that's what it 520 00:41:21.639 --> 00:41:29.599 says for families in creating their future. Our services okay, services for adults, 521 00:41:29.639 --> 00:41:34.320 case management whatever that is. And it looks like from the photos is 522 00:41:34.360 --> 00:41:40.000 for people with developmental disabilities. One of the things that they're highlighting about bringing 523 00:41:42.400 --> 00:41:47.039 how our MHS supports students in bridging school and adulthood. And I know that 524 00:41:47.079 --> 00:41:51.000 this is what my really good friends. Yeah, but she has an adult, 525 00:41:51.079 --> 00:41:53.159 she has a forty year old son. Yeah, so it's this is 526 00:41:53.480 --> 00:41:59.119 not just a transition, but it's how do you care for autistic people in 527 00:41:59.199 --> 00:42:02.480 adulthood? Yeah? It she needs a diagnosis in order to become one of 528 00:42:02.480 --> 00:42:07.559 those people they help. So I, like I said, I would try 529 00:42:07.599 --> 00:42:12.679 those societies I gave you because they're specifically for autism. I'm sure they've had 530 00:42:13.159 --> 00:42:16.280 encountered this before. Meanwhile, what we're gonna do, I'd like to take 531 00:42:16.280 --> 00:42:22.559 your number because after this airs, a lot of people call us or email 532 00:42:22.639 --> 00:42:25.199 us and they say, you know what, this has happened to me, 533 00:42:25.559 --> 00:42:31.519 or this has happened to uh you know, or we here, here's where 534 00:42:31.559 --> 00:42:35.880 you call. So that's what I would like to do. I would like 535 00:42:35.960 --> 00:42:42.239 to take your number in case people contact us after seeing the podcast or or 536 00:42:40.719 --> 00:42:45.960 the stream or whatever, and then we'll get you some more information. Meanwhile, 537 00:42:45.960 --> 00:42:50.480 if anyone listening has information, give us a call at three zero three 538 00:42:50.519 --> 00:42:54.159 seven one three talk three oh three seven one three eight two five five Ryan. 539 00:42:54.239 --> 00:42:59.440 What is your issue with an apartment? What's happening? Ryan? Yes, 540 00:42:59.639 --> 00:43:02.639 so I recently moved in after you helped me deal with that other apartment. 541 00:43:02.719 --> 00:43:07.239 I moved into a new apartment in the Rhino District on July tenth of 542 00:43:07.360 --> 00:43:12.239 last year. Okay, then, and you moved I went to a brand 543 00:43:12.280 --> 00:43:15.920 new place and that was in July. I got it. So I've gotten 544 00:43:15.960 --> 00:43:19.320 to know all the residents here I've gotten to do. We have community gatherings 545 00:43:19.360 --> 00:43:22.760 and all this other stuff. Well, anyways, yesterday me and one of 546 00:43:22.800 --> 00:43:25.400 my fellow residents that lives here, his name is Mark. He went and 547 00:43:25.960 --> 00:43:29.760 we went to the Lakers store. We're going to have a little private gathering 548 00:43:29.960 --> 00:43:34.599 in him. And as we came back, there's a gentleman who used to 549 00:43:34.599 --> 00:43:37.320 live in our building. I didn't know that he still technically is on the 550 00:43:37.400 --> 00:43:42.159 lease but doesn't live here. Wait wait, wait, wait, technically on 551 00:43:42.199 --> 00:43:46.760 the lease. Are you saying he's a roommate? He was. He was 552 00:43:46.800 --> 00:43:52.199 a former roommate of yours. I'm not mine. Somebody else that lives in 553 00:43:52.199 --> 00:43:55.199 the building. This guy in do you have do you have? Arny mate? 554 00:43:55.239 --> 00:44:00.719 I'm just curious, Ryan, do you have a right? I don't 555 00:44:00.480 --> 00:44:02.480 got it. So me and Mark were going to get together. We were 556 00:44:02.519 --> 00:44:07.239 going to have just me and him. This dude intrude his problems and his 557 00:44:07.719 --> 00:44:13.719 time into our get together inside Mark's apartment. Mark, how did he get 558 00:44:14.639 --> 00:44:19.440 How did he get from the street into Mark's apartment? So he was in 559 00:44:19.519 --> 00:44:23.800 our building trying to get his stuff from his old apartment. Management was letting 560 00:44:23.840 --> 00:44:28.280 him use the phone. He saw us getting ready to go upstairs, get 561 00:44:28.320 --> 00:44:31.519 it in the elevator. Yeah, he followed us in the elevator and then 562 00:44:31.599 --> 00:44:35.639 he asked if he could join when he got off the same floor as us, 563 00:44:35.679 --> 00:44:37.679 even though he knew nobody on that floor. So you were going to 564 00:44:37.760 --> 00:44:44.480 another apartment and this guy followed you in following well not really because Mark's he 565 00:44:44.599 --> 00:44:49.679 did, but he didn't because he Mark invited him in once he asked so 566 00:44:49.880 --> 00:44:52.239 and that that's his deal, Like if he wants to do that, that's 567 00:44:52.239 --> 00:44:57.280 fine, but you know, he kind of interrupted our time. That being 568 00:44:57.360 --> 00:45:01.400 said, Mark and him got both pretty drunk last night and I had a 569 00:45:01.440 --> 00:45:06.280 couple of drinks but not many. Then we had him. We asked him 570 00:45:06.320 --> 00:45:07.320 like, hey, where do you have to go after this? Do you 571 00:45:07.360 --> 00:45:10.599 live here? Do you do you have family to go to? Where do 572 00:45:10.599 --> 00:45:15.440 you where do you need us to help you get to? And Mark was 573 00:45:15.440 --> 00:45:19.679 willing to help him get uber or whatever that took. So that being said, 574 00:45:19.719 --> 00:45:22.239 he kept lading us to saying that he didn't live here, when in 575 00:45:22.280 --> 00:45:27.079 reality, he is just trying to get his stuff and he's still on' you 576 00:45:27.079 --> 00:45:31.320 know the least. Still that being said, we then walked him downstairs. 577 00:45:32.199 --> 00:45:36.800 After we walked him downstairs, I'm talking to security, telling him what's going 578 00:45:36.840 --> 00:45:39.079 on. Because it's a locked building. You know, you can't get in 579 00:45:39.119 --> 00:45:45.079 without access unless it's during the day. I told security what's going on. 580 00:45:45.159 --> 00:45:49.320 Meanwhile Mark's trying to get him out the door. Mark is walking in front 581 00:45:49.360 --> 00:45:52.719 of him when the guy proceeds to go back upstairs. Meanwhile, we don't 582 00:45:52.840 --> 00:45:57.880 know that he doesn't live here, or it does or whatever. We didn't 583 00:45:57.880 --> 00:46:00.280 know the situation. We just were trying to figure out a situation, a 584 00:46:00.360 --> 00:46:04.880 solution for him to get where he needs to go. I think I know 585 00:46:04.880 --> 00:46:07.119 where this is going. One or both of you got in trouble for letting 586 00:46:07.159 --> 00:46:12.039 him in or not. We didn't let him in. He was already in 587 00:46:12.079 --> 00:46:16.000 the building when we came. So where's this story going though? Mark ended 588 00:46:16.079 --> 00:46:22.039 up getting fed up with security and he went and because he's military, and 589 00:46:22.400 --> 00:46:24.199 what do you mean set up with security? What was he trying to get 590 00:46:24.199 --> 00:46:29.079 from security? We were trying to get the guy where he needed to go, 591 00:46:29.199 --> 00:46:30.760 like rather if it was in his apartment or out of the building, 592 00:46:31.000 --> 00:46:37.119 and we didn't care which security wasn't. But let me just ask you something. 593 00:46:37.440 --> 00:46:40.760 How did he show up in Mark's apartment and start drinking. I'm a 594 00:46:40.800 --> 00:46:45.480 little fuzzy there, brother. How does somebody come in off the street and 595 00:46:45.679 --> 00:46:50.920 end up inside the apartment and then you see them drink? How does that? 596 00:46:50.920 --> 00:46:53.000 That's a giant leap? We're taken? How did that part happen? 597 00:46:53.960 --> 00:46:58.239 That? I don't know other than the fact that Mark invited him once, 598 00:46:58.280 --> 00:47:00.400 he asked to come in. So the guy came, well, okay, 599 00:47:00.480 --> 00:47:06.559 then he was invited in. Yeah, okay, okay, but but I 600 00:47:06.599 --> 00:47:10.639 mean okay, so so so then Mark got pissed off because why he invited 601 00:47:10.719 --> 00:47:15.760 him in. But then the guy wouldn't leave, right, But then it 602 00:47:15.800 --> 00:47:17.719 took a turn for the worst. That's correct, though. What did Mark 603 00:47:17.800 --> 00:47:22.960 do? Then? Mark then wanted him to leave? So Mark has he 604 00:47:22.079 --> 00:47:27.239 has he's military, so he has military weapons in his house. Was this 605 00:47:27.360 --> 00:47:30.119 the same night? Did this all happen in one night? Yes? Okay? 606 00:47:30.199 --> 00:47:36.440 God? So Mark then wanted him to leave, okayun and wanted him 607 00:47:36.480 --> 00:47:38.960 to leave. I didn't know at the time that Mark had a threat on 608 00:47:39.000 --> 00:47:42.960 his life from the guy. Okay, so what did it? Doesn't matter? 609 00:47:43.000 --> 00:47:47.280 What did Mark do? He ended up wanting me to go with him 610 00:47:47.320 --> 00:47:51.679 to get the guy out of the building. He how did Mark get him 611 00:47:51.760 --> 00:47:55.159 out of the building? We didn't, We didn't, okay. He ended 612 00:47:55.280 --> 00:48:00.400 up telling me take my handgun in case you need it, and I pushed 613 00:48:00.440 --> 00:48:02.199 it back. I said, Bro, I don't know your guns. I'm 614 00:48:02.199 --> 00:48:07.239 not comfortable with this. I don't want to be in this situation. Ryan, 615 00:48:07.280 --> 00:48:10.559 you know, I don't are you saying are you saying that Mark handed 616 00:48:10.599 --> 00:48:14.119 you a gun? Now? Here's what I want to know, not your 617 00:48:14.159 --> 00:48:16.559 feelings. I don't want to know your feelings. I want to know did 618 00:48:16.599 --> 00:48:22.079 you take the gun? I didn't physically take the gun, but he put 619 00:48:22.079 --> 00:48:25.719 it in my hand. I gave it back to him immediately. Then what 620 00:48:27.039 --> 00:48:30.679 right then and there? Then when I told him I wasn't comfortable, then 621 00:48:30.719 --> 00:48:35.800 he made me feel uncomfortable and unsafe because he made me go in there and 622 00:48:36.639 --> 00:48:39.239 what are you going? Then? What? He ended up going to the 623 00:48:39.320 --> 00:48:45.119 ninth floor where the guy was randomly and trying to find the guy with me 624 00:48:45.679 --> 00:48:47.000 with you know, guns in his hand. And what was I said, 625 00:48:47.559 --> 00:48:53.239 So hold on, so you accompanied Mark who was walking through the building armed 626 00:48:53.719 --> 00:49:00.440 looking for the intruder only because he made me feel uncomfortable? Can I explain 627 00:49:00.519 --> 00:49:08.119 something to you. Your feelings do not matter in the explanation. What matters 628 00:49:08.440 --> 00:49:12.320 is the appearance. This is what I'm trying to tell you. Ryan. 629 00:49:12.519 --> 00:49:17.079 I know that you probably did not intend to do any harm, and you 630 00:49:17.239 --> 00:49:22.199 thought what the hell's going on? And you were kind of an unwitting dupe 631 00:49:22.320 --> 00:49:28.079 here. I understand that. Yeah, but to whoever is watching, you 632 00:49:28.280 --> 00:49:32.119 look like you ganged up with Mark on this guy. Keep going what happened? 633 00:49:32.119 --> 00:49:37.159 Then? So then I get a call from or I get called down 634 00:49:37.239 --> 00:49:40.079 to management this morning. They're saying that I'm being evicted. He's being evicted 635 00:49:40.119 --> 00:49:44.639 even though this is my first offense, it's his motive. Well, it's 636 00:49:44.639 --> 00:49:47.679 a pretty damn big offense. I think if a pair of guys were walking 637 00:49:47.719 --> 00:49:52.920 through the building armed, even if only one of them was armed, I 638 00:49:52.119 --> 00:50:00.320 would evict them both to Well, I mean, I'm the victim here because 639 00:50:00.360 --> 00:50:05.920 he he made he had me do things I didn't want to do. No, 640 00:50:06.000 --> 00:50:08.320 that's not true. No, No, Mark, Mark, Mark, 641 00:50:08.480 --> 00:50:13.559 Mark, that's not going to work. I believe you, but it's not 642 00:50:13.599 --> 00:50:17.400 going to work. You went along because of your weak character. You did 643 00:50:17.440 --> 00:50:21.880 not have enough balls to say to the guy I'm not going with you. 644 00:50:22.000 --> 00:50:24.079 Dude, you if you're going with a gun to look for this guy, 645 00:50:24.280 --> 00:50:29.719 I'm out. You could have gone back to your apartment from the gun back. 646 00:50:30.079 --> 00:50:32.159 Ryan, I told him I don't feel comfortable with this. You did 647 00:50:32.159 --> 00:50:36.400 give him the gun back, but you still followed him when he went with 648 00:50:36.559 --> 00:50:40.840 his guns to find this guy. Let me tell you what would have happened 649 00:50:40.880 --> 00:50:44.639 if he killed the guy. You would have been an accessory. Did you 650 00:50:44.719 --> 00:50:50.320 know that? Now? I do? Okay? Were you? Were you 651 00:50:50.519 --> 00:50:53.360 charged with anything? I hope you weren't charged. In the front police police 652 00:50:53.360 --> 00:50:58.159 were called? Who called? Wait? You didn't get to the rest of 653 00:50:58.159 --> 00:51:00.639 the story. Here's what I need to know. I need to know this 654 00:51:00.079 --> 00:51:04.599 because Ryan, we can get you help or legal advice, okay, but 655 00:51:04.719 --> 00:51:07.599 I need to know the truth. Not your feelings, but what appeared to 656 00:51:07.679 --> 00:51:10.559 happen. Did I take the fifteen break or not? Did I not? 657 00:51:12.599 --> 00:51:15.800 Okay, I need to do that right now. Please hang on, And 658 00:51:15.119 --> 00:51:19.679 you know I just want you to know something. My goal is to help 659 00:51:19.719 --> 00:51:23.400 you, but first I gotta get you past your fantasies about well, I 660 00:51:23.400 --> 00:51:27.840 didn't mean to and I didn't want to, and I didn't really do it 661 00:51:27.960 --> 00:51:30.320 and all of that. Okay, hang on, we have more coming up. 662 00:51:35.920 --> 00:51:38.960 Go with a sure thing Denver's Best roofer Excel Roofing dot com. You 663 00:51:39.000 --> 00:51:46.039 don't pay a cent until you're content. Time for an insurance check up free, 664 00:51:46.119 --> 00:51:51.639 no obligation. In comparison, call Compass Insurance paying too much your coverage 665 00:51:51.639 --> 00:51:54.519 at dozens of insurance companies find out now three O three seven seven to one 666 00:51:54.639 --> 00:51:59.280 help. You'll think you're his only customer when you choose Frank durand the real 667 00:51:59.360 --> 00:52:04.400 estate man to list your home with Remax Alliance three all three nine two zero 668 00:52:04.480 --> 00:52:10.480 sixteen twenty two. Hi, Hey Tom Martinez here at three O three seven 669 00:52:10.519 --> 00:52:14.719 one three talk. I was just on the phone with my wife telling her 670 00:52:14.760 --> 00:52:17.960 that Charlie did not like the treat she bought. So he likes jerky treats, 671 00:52:19.079 --> 00:52:22.400 I know, because he's he's upscale, you know your chicken breast, 672 00:52:22.800 --> 00:52:30.760 Yeah, jerky anyway, So Ryan, listen, man, let's let's talk 673 00:52:30.800 --> 00:52:32.719 about this really now. I get it, by the way, and by 674 00:52:32.719 --> 00:52:37.880 the way, I do believe Ryan. I've been in situations that were uncomfortable 675 00:52:37.920 --> 00:52:39.320 and you figure, how the hell do I get here? Now? I 676 00:52:39.320 --> 00:52:44.119 would hope I have enough sense of a guy arms himself. I would hope 677 00:52:44.119 --> 00:52:46.079 I have enough sense to say, hey, dude, I'm not following you 678 00:52:46.159 --> 00:52:49.639 man, it's time to go. Yeah. Yeah, soon as the gun 679 00:52:49.679 --> 00:52:52.280 comes out, it's time to go. But here's what Ryan said happen and 680 00:52:52.320 --> 00:52:57.159 I believe him. Okay, So he and his friend were getting together. 681 00:52:57.480 --> 00:53:00.760 Ryan and Mark when he gets together and have a few drinks. Nothing wrong 682 00:53:00.800 --> 00:53:04.079 with that. They live in the same building. Meanwhile, this other guy 683 00:53:04.119 --> 00:53:07.639 shows up. Okay, and this other guy used to live in the building. 684 00:53:07.920 --> 00:53:10.360 And then he gets talking to Mark and Mark invites him in and they 685 00:53:10.360 --> 00:53:20.159 have drinks, right okay, so okay. So then Mark then wants him 686 00:53:20.199 --> 00:53:22.239 to leave. But here's what I need to know. I need to fill 687 00:53:22.280 --> 00:53:25.480 in some gaps. When Mark wanted him to leave the building, had the 688 00:53:25.559 --> 00:53:35.840 guy already left Mark's apartment? He said, Okay, here's what I need 689 00:53:35.880 --> 00:53:39.559 to know. Some somewhere along the line, Mark invited him in for drinks, 690 00:53:39.800 --> 00:53:45.960 right yeah, okay. Now after that, did the guy leave on 691 00:53:45.000 --> 00:53:49.960 his own or did Mark say get out of here? No? So Mark 692 00:53:50.039 --> 00:53:52.559 looked at me and I looked at him, and we kind of mumble under 693 00:53:52.599 --> 00:53:53.960 our breast, how are we going to get him out of here? What 694 00:53:54.000 --> 00:53:57.599 do we need to do? And what did you do to get him out 695 00:53:57.599 --> 00:54:00.639 of there? We just walked him down and then he made it back. 696 00:54:00.719 --> 00:54:05.639 Well, did you say to him it's time to go, dude? I 697 00:54:05.679 --> 00:54:07.679 did. I told him it was time to go. I said, where 698 00:54:07.719 --> 00:54:12.480 do you have to go? Where? Where can we help you with anything? 699 00:54:13.679 --> 00:54:15.599 Like? Can we get you an uber? Can we get you a 700 00:54:15.639 --> 00:54:20.519 hotel? Okay? And then what happened? Then? What happened? Huh? 701 00:54:20.559 --> 00:54:22.599 He wouldn't tell us anything? And then we walked him downstairs to have 702 00:54:22.760 --> 00:54:29.840 security deal with it. And then what Security didn't do anything? And Mark 703 00:54:29.920 --> 00:54:31.639 got fed up? And now wait, so hold on, hold on, 704 00:54:31.719 --> 00:54:37.320 hold on. When you said security wouldn't do anything, Mark could have gone 705 00:54:37.440 --> 00:54:40.360 back to his apartment and that guy would not have been there, right, 706 00:54:43.440 --> 00:54:46.679 correct? Then why did listen? Ryan, don't tell me any more than 707 00:54:46.679 --> 00:54:52.159 I'm asking. Then why didn't he go back to his apartment and just sleep 708 00:54:52.199 --> 00:54:55.960 it off? Why did he go back to his apartment and feel compelled to 709 00:54:57.199 --> 00:55:02.400 have to remove the man from the building. You got just as good question 710 00:55:02.440 --> 00:55:07.000 as I do. Okay, So we can agree, Ryan, We can 711 00:55:07.079 --> 00:55:14.639 agree that Mark is a dangerous dude who was drinking and decided he wasn't satisfied 712 00:55:14.719 --> 00:55:20.000 getting the guy out of an apartment. He wanted to be mister a cop 713 00:55:20.239 --> 00:55:22.360 and get the guy out of the building. So he went back to his 714 00:55:22.440 --> 00:55:28.599 apartment. He armed himself and then set out to remove the guy. Now, 715 00:55:28.800 --> 00:55:32.320 when he armed himself and set out to remove the guy, what happened 716 00:55:32.320 --> 00:55:37.679 then was did he actually remove him or not? No? He did not 717 00:55:37.800 --> 00:55:40.679 the guy. What happened and what happened? I want to know everything. 718 00:55:40.840 --> 00:55:45.360 He walks out of his apartment with a couple of guns with you following him, 719 00:55:45.679 --> 00:55:50.760 and what did he do? So? Mark and I went up to 720 00:55:50.800 --> 00:55:52.559 the ninth floor because he asked me what floor did he go to? He 721 00:55:52.599 --> 00:55:59.840 then pressed the elevator floor, blocked the buttons, and then pushed me, 722 00:56:00.199 --> 00:56:04.440 not physically, but walked behind me to push me out of the door of 723 00:56:04.480 --> 00:56:07.840 the elevator. When we got up there, we then walked the floor, 724 00:56:07.559 --> 00:56:10.199 told me to split up from him to meet him in the middle to see 725 00:56:10.199 --> 00:56:14.760 if he was anywhere near walk the floor, and then we went back down 726 00:56:14.760 --> 00:56:17.599 to Mark's place since we couldn't find him, and he thought the guy this 727 00:56:17.679 --> 00:56:22.000 is how intoxicated he was. Mark had locked his door when he grabbed the 728 00:56:22.000 --> 00:56:24.440 guns. He didn't know that he locked the door, so he thought the 729 00:56:24.440 --> 00:56:29.320 guy had barricaded himself in there. He then told me to grab his keys, 730 00:56:29.440 --> 00:56:30.880 open the door, but don't turn, like turn the knob, but 731 00:56:30.960 --> 00:56:35.639 don't open it so he could breach in and find where the guy was. 732 00:56:36.239 --> 00:56:40.199 Wait, wait, open what door? Wait? Somebody else's apartment or where 733 00:56:40.199 --> 00:56:45.239 the guy used to know him? What apartments? Huh Mark's apartment, Mark's 734 00:56:45.239 --> 00:56:50.159 apartment? Mark thought he was back in his apartment. Yeah, okay, 735 00:56:50.159 --> 00:56:52.840 because Mark used his door unlocked. But here's what I want to know. 736 00:56:53.119 --> 00:57:00.440 Did anyone see you guys trapesing around the halls with guns? Yes, three 737 00:57:00.559 --> 00:57:05.920 people did, and then they called the cops. Right hold on, I 738 00:57:05.960 --> 00:57:09.760 would do the same if I see a couple guys walking around the hallway and 739 00:57:09.800 --> 00:57:15.119 one of them is armed, I would call police. So someone called police 740 00:57:15.199 --> 00:57:19.920 that right, Yes, and they knew we were residents, but they didn't 741 00:57:19.920 --> 00:57:22.159 know what he was up to. Okay, So then when the cops came, 742 00:57:22.480 --> 00:57:28.000 is that when Mark got arrested. No, he did not get arrested 743 00:57:28.039 --> 00:57:30.119 at all. He got talked to by the police. We were told to 744 00:57:30.159 --> 00:57:35.559 come out of their out of his residence. But Mark has two big dogs, 745 00:57:35.599 --> 00:57:38.280 one of which jumps out of airplanes with him, so we had I 746 00:57:38.360 --> 00:57:43.760 was trying to help Mark put them away. Meanwhile, he's trying to put 747 00:57:43.800 --> 00:57:47.719 his guns away. They showed up not even two minutes after we got back 748 00:57:47.760 --> 00:57:52.000 to his apartment and he went inside, so and then we came outside, 749 00:57:52.079 --> 00:57:55.000 talked to the police, and then they told us to score our separate ways. 750 00:57:57.280 --> 00:57:59.960 Eagle happened, all right, so good? And then that you know 751 00:58:00.119 --> 00:58:02.960 what, this guy is so lucky that he did not get arrested for menacing. 752 00:58:04.559 --> 00:58:10.320 So here's what happened. The cops left, and then you guys were 753 00:58:10.719 --> 00:58:15.119 evicted. How many days later did they tell you they want you out? 754 00:58:15.239 --> 00:58:17.840 This happened last night. So they're just now telling us we have to be 755 00:58:17.880 --> 00:58:22.679 evicted. Now did you go talk to them? And by the way, 756 00:58:22.719 --> 00:58:25.119 I'm going to tell you what you let me tell you how not to talk 757 00:58:25.159 --> 00:58:32.400 to them. Okay, don't make a million excuses. Here's what you say. 758 00:58:32.639 --> 00:58:38.199 Do you want to hear what you say? I, unfortunately was with 759 00:58:38.639 --> 00:58:47.679 Mark when he got intoxicated. He grabbed guns to try to remove this guy, 760 00:58:47.920 --> 00:58:54.440 and I went along because I wanted to make sure he didn't kill anybody. 761 00:58:54.960 --> 00:59:00.880 I would not get into anything else because you sound like an idiot. 762 00:59:02.400 --> 00:59:06.840 I'm telling you, Ryan, I'm telling you the truth. Now. Most 763 00:59:07.159 --> 00:59:15.199 likely these people will not let you remain there. And you love the place, 764 00:59:15.239 --> 00:59:20.239 don't you? I do, because it's like a five star facility and 765 00:59:20.280 --> 00:59:24.320 I love it. How much is rent, so it depends on what kind 766 00:59:24.320 --> 00:59:30.599 of unit you have. The range from ranges from eighteen hundred at like five 767 00:59:30.679 --> 00:59:34.559 hundred square feet or more, and it goes all way up to four thousand 768 00:59:34.559 --> 00:59:37.960 square feet of sixteen thousand a month. My rent is two thousand and sixty 769 00:59:38.000 --> 00:59:43.039 five a month for one thousand, fifteen square feet. Did they tell you 770 00:59:43.119 --> 00:59:46.199 for sure they want you out? Yes. I went down to management. 771 00:59:46.239 --> 00:59:51.159 The first thing they did was scream at me and tell me get in this 772 00:59:51.280 --> 00:59:53.000 office. We need to talk. And what did they say to you when 773 00:59:53.000 --> 00:59:57.719 you got in the office. They told me. The first thing they told 774 00:59:57.719 --> 01:00:00.199 me after I got in the office, she said, I'm not happy with 775 01:00:00.239 --> 01:00:02.800 what happened last night. In fact, I'm pissed my management is pitting my 776 01:00:04.480 --> 01:00:07.920 higher ups or pissed, and that they want you evicted. They want you 777 01:00:08.000 --> 01:00:15.719 and Mark evicted effective immediately. Now they did you tell them you were not 778 01:00:15.000 --> 01:00:19.440 armed? And you did not? And you what did you tell them? 779 01:00:19.519 --> 01:00:22.840 Just tell me what you told them. So I told them that I had 780 01:00:22.840 --> 01:00:24.920 pushed the gun away from Mark and that I was unarmed. I did not 781 01:00:25.039 --> 01:00:29.119 have the gun at all in my hand except for when he placed in my 782 01:00:29.159 --> 01:00:30.800 hand told me to come upstairs with you. Yeah, that was the wrong 783 01:00:30.880 --> 01:00:34.639 thing to do. Okay, all right, all right, So I never 784 01:00:34.760 --> 01:00:38.519 touched it personally. But that story, you see what I'm saying. Let 785 01:00:38.559 --> 01:00:45.239 me tell you how stupid you sound. That mere admission that the gun was 786 01:00:45.280 --> 01:00:51.679 in your hand for a second says I was armed. You don't even have 787 01:00:51.800 --> 01:00:54.360 to go there. You never even had to mention that he put it in 788 01:00:54.400 --> 01:00:59.960 your hand and you gave it back to him. You simply were not armed. 789 01:01:00.320 --> 01:01:05.920 That should have been your story, okay, because the other story sounds 790 01:01:06.000 --> 01:01:08.360 like you're an a hole. That's what it sounds like. Like you're a 791 01:01:08.480 --> 01:01:14.079 dupe and you're lying. That's what it sounds like. Like you're lying. 792 01:01:15.280 --> 01:01:19.360 I can't help you, Ryan, You played stupid and you're paying the price. 793 01:01:19.400 --> 01:01:22.280 I swear to God, I wish I could help you. This is 794 01:01:22.360 --> 01:01:25.519 way too much. You already you already went there. Oh, he gave 795 01:01:25.559 --> 01:01:29.480 me the gun and I pushed it away and gave it back to him. 796 01:01:29.639 --> 01:01:32.639 Yet I still went with him, though unarmed, I still went with him. 797 01:01:32.920 --> 01:01:37.880 What was the excuse you gave for accompanying him? Ryan? What excuse 798 01:01:37.079 --> 01:01:39.719 did they ask you? Well? Why were you with him? Did they 799 01:01:39.800 --> 01:01:44.800 ask you that had you called the cops, as you should have done, 800 01:01:45.079 --> 01:01:49.400 or gone back to your apartment, you probably wouldn't have been implicated. Did 801 01:01:49.440 --> 01:01:52.440 they ask you? I was in the process of calling the police when Mark 802 01:01:52.519 --> 01:02:00.880 Winning grabs his guns? Who interrupted that problem? Who interrupted the Mark? 803 01:02:01.599 --> 01:02:07.960 How did he interrupt you from calling the police? Well? I was on 804 01:02:07.000 --> 01:02:12.159 the phone with management of the security company and you walk down his guns. 805 01:02:12.199 --> 01:02:15.000 I'm looking like what in the world? Okay, And I didn't even realize 806 01:02:15.199 --> 01:02:20.639 I really Ryan? Can you step back enough to you? Can you step 807 01:02:20.679 --> 01:02:30.960 back enough to see how your story sucks? Ken you? I don't know 808 01:02:30.960 --> 01:02:34.199 what to say, Ryan, I'm trying to be a friend. I know 809 01:02:34.239 --> 01:02:39.159 it doesn't sound like but I am you. You watch the guy? You 810 01:02:39.280 --> 01:02:44.639 watch the guy? Okay? Do I have to take another break? Sorry? 811 01:02:44.679 --> 01:02:47.159 Man, I'm running way out of time. You watched the guy arm 812 01:02:47.239 --> 01:02:52.639 himself drunk and walk through a building, and you went with him. Okay, 813 01:02:52.800 --> 01:03:01.840 I'm done, Bye, Go with a sure thing Denver's best rufer Excel 814 01:03:01.960 --> 01:03:08.760 Roofing dot com. You don't pay a cent until you're content. Time for 815 01:03:08.760 --> 01:03:14.119 an insurance check up free, no obligation. In comparison, call Compass Insurance 816 01:03:14.280 --> 01:03:17.400 paying too much your coverage at dozens of insurance companies find out now three all 817 01:03:17.480 --> 01:03:21.960 three seven to seven to one. Help. You'll think you're his only customer 818 01:03:21.960 --> 01:03:24.599 when you choose Frank durand the real estate Man dot com to list your home 819 01:03:24.800 --> 01:03:31.760 with Remax Alliance three all three nine two zero sixteen twenty two. Hi, 820 01:03:31.800 --> 01:03:36.960 I'm Tom Martinez, your troubleshooter three oh three seven to one three talk listen. 821 01:03:37.000 --> 01:03:38.320 I don't have a lot of time, but Ryan wants the last words. 822 01:03:38.360 --> 01:03:43.119 I'll give it to him and basically, people, AH, if you 823 01:03:43.119 --> 01:03:45.920 haven't heard it, you got to go back and listen. But he followed 824 01:03:45.920 --> 01:03:51.559 his friend around armed. They were both drinking. This friend was drunk and 825 01:03:51.599 --> 01:03:54.920 the cops came. No arrest was made, but they were roaming the halls 826 01:03:54.960 --> 01:04:00.719 of the apartment complex armed and Ryan didn't have a gun. Person he said, 827 01:04:00.599 --> 01:04:03.599 he's upset, he's being evicted, he's upset with me. Go ahead. 828 01:04:05.760 --> 01:04:11.079 So when I talked to management, management wouldn't let me say anything. 829 01:04:11.400 --> 01:04:14.679 They barely let I was just said it, barely let me say anything. 830 01:04:15.400 --> 01:04:19.239 They did admit to me that they feel themselves that I didn't do anything wrong, 831 01:04:19.320 --> 01:04:23.719 that it's all Mark. But at the same time, their hands are 832 01:04:23.760 --> 01:04:27.440 tied. And I agree with all of that. And I don't think you 833 01:04:27.599 --> 01:04:30.880 personally meant to do anything wrong either, Ryan, I really mean that. 834 01:04:30.960 --> 01:04:35.280 And this is where it gets confusing. They they said that like I had 835 01:04:35.280 --> 01:04:39.519 a gun in my hand, I walked upstairs with the gun, but I'm 836 01:04:39.519 --> 01:04:43.679 not seen on footage doing it that I know of. But it wouldn't matter. 837 01:04:43.840 --> 01:04:45.280 It wouldn't matter. I know you're hung up on that, but it 838 01:04:45.320 --> 01:04:48.880 wouldn't matter if you're with them and have a gun, or with them and 839 01:04:48.960 --> 01:04:55.000 don't have a gun. But even then security is defending me, supposedly according 840 01:04:55.000 --> 01:04:58.280 to management, saying that I never had the gun in my hand, I 841 01:04:58.320 --> 01:05:00.760 never did anything wrong. In fact, I saw uncomfortable with Mark and that 842 01:05:00.880 --> 01:05:04.320 he dragged me into it. They admitted that to me but but no one 843 01:05:04.400 --> 01:05:10.679 gets dragged. You didn't have to follow him around, Tom Ratino, he 844 01:05:10.760 --> 01:05:14.719 had a gun. But did he say you better come with me or I'm 845 01:05:14.719 --> 01:05:20.440 gonna shoot you? What if you just wanted to go home? I did? 846 01:05:21.920 --> 01:05:30.000 I did? He had a gun? What was it to doh so 847 01:05:32.039 --> 01:05:38.320 hey dog dog Doc? Yeah, he was afraid for his life. He's 848 01:05:38.320 --> 01:05:42.159 saying, what do you think about calling the land the management or landlord just 849 01:05:42.159 --> 01:05:45.559 to get their temperature on this. There's no problem with that. If there's 850 01:05:45.639 --> 01:05:50.840 any way possible this guy could just maybe be on probation or something there, 851 01:05:51.039 --> 01:05:55.159 I'll give a call. Look, by the way, I believe him. 852 01:05:55.239 --> 01:05:59.280 I I you know, I really do believe him. I do, don't 853 01:05:59.320 --> 01:06:01.519 you? Jay? I mean, I think the guy was an innocent dupe. 854 01:06:01.800 --> 01:06:06.119 But I think they're thinking, I don't want someone with that poor judgment 855 01:06:06.159 --> 01:06:10.920 living there. It was really bad judgment, and especially when they're drinking GI 856 01:06:11.280 --> 01:06:15.239 But he's feeling afraid. He say, look, the guy at a gun, 857 01:06:15.280 --> 01:06:16.719 and he says, come on, let's go get him, and he's 858 01:06:16.760 --> 01:06:26.440 following him along. I mean, I I go with a sure thing Denver's 859 01:06:26.480 --> 01:06:30.840 best roofer Excel roofing dot Com. You don't pay a cent until you're content. 860 01:06:33.199 --> 01:06:36.760 Time for an insurance checkup free, no obligation. In comparison, call 861 01:06:36.840 --> 01:06:42.800 Compass Insurance paying too much your coverage at dozens of insurance companies find out now 862 01:06:42.880 --> 01:06:45.199 three all three seven to seven to one help. You'll think you're his only 863 01:06:45.280 --> 01:06:49.079 customer when you choose Frank durand the real estate man dot com to list your 864 01:06:49.119 --> 01:07:00.039 home with Remax Alliance three all three nine two zero sixteen twenty two. You 865 01:07:02.840 --> 01:07:10.000 need advice so you don't have the running Just as fast as we can, 866 01:07:11.280 --> 01:07:17.440 Shooter's gonna help. Come man, this is the Troubleshooter Show. No Tom 867 01:07:17.480 --> 01:07:23.159 Martino, Hello on Tom Martino, and man, have we had an active 868 01:07:23.199 --> 01:07:25.840 show today? You can be part of it. Just called. By the 869 01:07:25.840 --> 01:07:28.559 way, you can call three oh three Martino at any time while we're on 870 01:07:28.599 --> 01:07:30.119 the air, when we're off the air tonight. If you wake up in 871 01:07:30.159 --> 01:07:33.480 the middle of the night and you're thinking I need help, well I can 872 01:07:33.519 --> 01:07:36.239 only give certain help, but consumer help, that is I can help. 873 01:07:36.920 --> 01:07:41.079 Just call three oh three Martino three oh three six two seven eighty four sixty 874 01:07:41.079 --> 01:07:45.840 six and I'll be there. And uh, what we're doing is trying to 875 01:07:45.880 --> 01:07:54.599 help, and I am getting so many texts about Ryan, but I'm gonna 876 01:07:54.599 --> 01:07:57.079 go to the phones. Then I'm gonna come back to the text about Ryan 877 01:07:57.599 --> 01:08:02.079 who walked around the hallways with an armed drunk man in his apartment complex looking 878 01:08:02.119 --> 01:08:05.239 to kick someone out, and he said he was afraid for his life. 879 01:08:05.280 --> 01:08:11.000 That's while he was tagging along. He thought he couldn't get away, and 880 01:08:11.079 --> 01:08:16.159 he's ended up getting evicted from a beautiful apartment. So anyway, I want 881 01:08:16.199 --> 01:08:19.760 to go to Marty. Now, Marty has an inquiry on back. I 882 01:08:20.000 --> 01:08:28.359 never realized until I had this back surgery how many people suffer from backs, 883 01:08:28.760 --> 01:08:33.079 and especially the mid to lower back, and especially oh, both men and 884 01:08:33.119 --> 01:08:40.880 women, but people over fifty. You know, it's weird because all back 885 01:08:40.920 --> 01:08:44.960 problems, all of them, every single one of them, is because of 886 01:08:45.640 --> 01:08:48.239 pinch nerves. Okay, that's what. If your back doesn't have a pinch 887 01:08:48.359 --> 01:08:53.680 nerve, you could have a bad back and never feel it. And a 888 01:08:53.760 --> 01:08:59.960 bad back in and of itself will not will not hurt you. It just 889 01:09:00.119 --> 01:09:04.960 it might limit your movement. But normally even limitations of movements are only due 890 01:09:04.960 --> 01:09:13.680 to the pain it causes. So to be overly simplistic, all back problems 891 01:09:14.079 --> 01:09:15.840 are due to pinched nerves. Even if you have a disc, no matter 892 01:09:15.880 --> 01:09:20.720 what you have, it doesn't cause a problem until it causes pain. Now 893 01:09:20.760 --> 01:09:24.399 I know that's hard to say. I mean, you could have, like 894 01:09:24.439 --> 01:09:28.319 I said, a little stiffness, limited movement, But it's the nerve that 895 01:09:28.439 --> 01:09:31.800 drives people crazy. Down the legs or in the buttocks, up the neck, 896 01:09:32.199 --> 01:09:35.840 down the arm, whatever, And that's what drives people crazy. So 897 01:09:35.880 --> 01:09:39.880 when they say they have a back problem, yeah they do, but it's 898 01:09:39.920 --> 01:09:43.640 a nerve problem, that's really what it is. And I just want to 899 01:09:43.680 --> 01:09:48.560 say that I almost came close to not having surgery due to stem cell therapy. 900 01:09:48.640 --> 01:09:51.760 I was not a believer. I was a believer in stem cell therapy, 901 01:09:51.800 --> 01:09:57.159 but not to the degree it helped me. I was absolutely amazed. 902 01:09:57.760 --> 01:10:00.560 But why did I go ahead and have the surgery anyway? Because after the 903 01:10:00.600 --> 01:10:06.000 stem cell therapy I got so good and felt so good, but it was 904 01:10:06.079 --> 01:10:13.159 still a glaring problem that I knew that at I had the surgery just before 905 01:10:13.199 --> 01:10:16.199 my seventieth birthday, and I knew I did not want to face that pain 906 01:10:16.239 --> 01:10:20.479 again. At seventy six or seventy seven, the physical ailment did not get 907 01:10:20.520 --> 01:10:27.840 corrected by stem cells. Somehow it just shielded the nerves. I but everyone 908 01:10:28.000 --> 01:10:31.840 said that problem is still there and it will rear its ugly heads sometime. 909 01:10:32.199 --> 01:10:36.640 So I lived kind of like in fear of it. So I wanted to 910 01:10:36.680 --> 01:10:41.840 get it done and get it over with, and I did. And so 911 01:10:42.000 --> 01:10:47.880 I had what's called tops TOPS by Premiu Spine, which was the I was 912 01:10:47.920 --> 01:10:53.079 one of the first to proved procedures in the country from FDA, and it 913 01:10:53.199 --> 01:10:57.640 was it's an implan and when I had it done at the time, it 914 01:10:57.680 --> 01:11:02.720 was approved for one level. So what it does, it's really just a 915 01:11:02.880 --> 01:11:10.840 fusion without a fusion. What a fusion does, Marty, is it keeps 916 01:11:10.880 --> 01:11:15.880 your back from pinching your nerve. It stiffens it. They fuse two things 917 01:11:15.920 --> 01:11:19.720 together with a little cage and therefore you can't move it. So therefore you 918 01:11:19.800 --> 01:11:26.319 can't impinge the nerve. What happens with a fusion, however, since seventy 919 01:11:26.319 --> 01:11:30.239 five percent of them fail and the other ones don't necessarily fail, but they 920 01:11:30.479 --> 01:11:36.199 people are miserable in their limited movement, is they put extra pressure above and 921 01:11:36.239 --> 01:11:45.079 below the fusion. Now, when I had my implant done, it connects, 922 01:11:45.319 --> 01:11:49.319 it takes away the pinching of the nerve. It raises up your spinet. 923 01:11:49.359 --> 01:11:55.279 It actually takes the place a section of your spine. And it was 924 01:11:55.319 --> 01:11:58.560 only approved for one level when I had it done. They're going for multiple 925 01:11:58.680 --> 01:12:02.960 levels they'll have soon. So right off the bat, what you need to 926 01:12:03.000 --> 01:12:12.000 do is somehow get the nerve unimpinged somehow, Marty. It's it's the tops 927 01:12:12.039 --> 01:12:16.880 I had done was good, but really decompression surgery sometimes helps people enough where 928 01:12:16.920 --> 01:12:21.319 they don't need an implant. So you just have to figure out how to 929 01:12:21.359 --> 01:12:27.600 get your nerves unimpinged so they don't cause pain. In fact, like I 930 01:12:27.640 --> 01:12:33.039 said, stem cell therapy and chiropractic can do that if you not severely deformed 931 01:12:33.079 --> 01:12:36.920 back there. So what is your issue? Is it arthritis? Is it 932 01:12:36.960 --> 01:12:43.680 a bulge disc? What is it? I've got like the spondee spondee Okay, 933 01:12:43.720 --> 01:12:47.159 that's where one Okay, so you have one level it's slipping over the 934 01:12:47.199 --> 01:12:51.960 other. Yeah, L four and L five, Okay, that's exactly That's 935 01:12:53.000 --> 01:12:57.079 exactly where mine was. I had a little of that and I had impingement. 936 01:12:57.119 --> 01:13:00.079 I had arthritis. So they took out that second and put the implant 937 01:13:00.119 --> 01:13:04.439 in, and you saw the YouTube. Now, if you're only band on 938 01:13:04.560 --> 01:13:08.800 L four L five, this is the perfect solution for you, in fact, 939 01:13:08.800 --> 01:13:12.520 for any one level, and soon it'll be for multi levels. So 940 01:13:12.760 --> 01:13:15.880 it's perfect for you. But there's also other things you can do. There 941 01:13:15.920 --> 01:13:19.680 are other things you can do before you do that. I'm not telling you 942 01:13:19.720 --> 01:13:25.520 not to do this. But do you have arthritis as well? Do you 943 01:13:25.600 --> 01:13:30.079 have you can can there be can they do a decompression of the nerves and 944 01:13:30.159 --> 01:13:34.079 just trim around the nerves from what I uh, you know, I've been 945 01:13:34.079 --> 01:13:40.439 to a spine neurologist and they said and I've actually been to where they tried 946 01:13:40.439 --> 01:13:44.880 to put an injection in there and I watched the doctor do it. He 947 01:13:44.960 --> 01:13:47.159 said, there's so much bone growth that I have in air. He can't 948 01:13:47.159 --> 01:13:50.840 do the needle. The needle turns into a hook. He can't can't get 949 01:13:50.880 --> 01:13:55.359 it in there. Okay, And I do. I do pet every day 950 01:13:55.399 --> 01:14:00.239 on my own oka that I've learned, and I can still play Marty. 951 01:14:00.319 --> 01:14:05.560 Have you found have you found anyone that does the TOPS procedure. There's a 952 01:14:05.560 --> 01:14:10.560 couple I've just recently looked into this the last week and there's I live in 953 01:14:10.600 --> 01:14:14.399 the Houston area, and there's somebody here and somebody in San Antonio. But 954 01:14:14.479 --> 01:14:16.479 I want to know, like I would be willing to travel, I want 955 01:14:16.520 --> 01:14:20.239 to know who's done the most of these and who is really skilled in it. 956 01:14:20.399 --> 01:14:23.680 Well, you know what, there's a lot of doctors that have done 957 01:14:23.720 --> 01:14:27.439 a ton of them, and the Premia I'll tell you what, the Premium 958 01:14:27.520 --> 01:14:35.600 Spine website does a wonderful job of keeping track of the doctors, a wonderful 959 01:14:35.680 --> 01:14:41.600 job. I contacted them and I'm kind of going back and forth waiting, 960 01:14:41.960 --> 01:14:49.239 so we In fact, in Houston there's a Cushwah. His name is cush 961 01:14:49.359 --> 01:14:56.960 Wilha. I don't know what ethnicity it is, but it's it's bel Air, 962 01:14:57.039 --> 01:15:00.880 Texas. That's near you, right because my Yeah, I found him 963 01:15:00.920 --> 01:15:04.439 and he's actually on my insurance plan. That was another question. If I 964 01:15:04.439 --> 01:15:09.399 don't know if you know, but I'm I'm on you know, my my 965 01:15:09.520 --> 01:15:14.000 company's insurance. Do you I don't know if you were on Medicare or whatever, 966 01:15:14.039 --> 01:15:16.000 but I'm Medicare insurance. I was on Medicare with a supplement, did 967 01:15:16.039 --> 01:15:20.119 not pay a dime. Now, a lot of insurances cover this, but 968 01:15:20.279 --> 01:15:25.319 some of them are getting out of some of them say, you know, 969 01:15:25.439 --> 01:15:29.479 this is what sucks. Some of them say, even though it's FDA approved, 970 01:15:29.479 --> 01:15:33.079 it's still too new. But that's just bs. But if you can 971 01:15:33.119 --> 01:15:39.359 get it covered, this guy is pretty recommended here. He's he's in bel 972 01:15:39.439 --> 01:15:42.319 Air, Texas. I mean, and if you've already, have you talked 973 01:15:42.359 --> 01:15:46.199 to this his office? No, I haven't yet. I kind of wanted 974 01:15:46.239 --> 01:15:50.960 to, Like I said, I've Then there's a guy in San Antono a 975 01:15:51.000 --> 01:15:56.840 week. Yeah, I tell him too. But those are the only ones 976 01:15:56.840 --> 01:16:00.159 that see I would not go. There are doctors who say, oh, 977 01:16:00.199 --> 01:16:03.159 I'll do that, but if they're not already doing it, man, I 978 01:16:03.279 --> 01:16:08.079 would not do it. Yeah. So if they're on that site, you 979 01:16:08.119 --> 01:16:11.199 would pretty much oh yeah. No. No, I know the people at 980 01:16:11.199 --> 01:16:15.279 Premia. I know the people at Premia because I've I've talked to them extensively 981 01:16:15.319 --> 01:16:18.600 about marketing this. I'm not being paid by them, by the way, 982 01:16:18.600 --> 01:16:24.600 I want to make that clear. I no, no, not being paid, 983 01:16:24.720 --> 01:16:28.399 not getting anything free. I did this. I did this because I 984 01:16:28.600 --> 01:16:32.279 found it. In fact, my doctor went and got trained just for me 985 01:16:32.880 --> 01:16:38.720 when when and he became an expert at this and he did it before it 986 01:16:38.760 --> 01:16:44.520 was FDA approved to get trained and then we just waited literally waited for approval 987 01:16:44.680 --> 01:16:47.840 and scheduled my surgery. That's why I was one of the first. Oh 988 01:16:47.840 --> 01:16:51.520 wow, all so you know. And by the way, when I say 989 01:16:51.520 --> 01:16:55.239 one of the first, i'm talking about after FD approval. There have been 990 01:16:55.439 --> 01:17:00.600 several I think they did three hundred prior. As far as for clinical I 991 01:17:00.800 --> 01:17:02.920 don't know exactly, but they did a ton of them for clinical trials. 992 01:17:03.760 --> 01:17:06.439 And they've been doing this in Europe for years, right, yep, that's 993 01:17:06.520 --> 01:17:12.319 right. And it was developed I believe it was developed in Israel, but 994 01:17:12.640 --> 01:17:16.039 yeah, I think. And the guy lives in Israel and in Bolder, 995 01:17:16.079 --> 01:17:19.600 Colorado. I came to find out he's in Bolder too, I think. 996 01:17:19.880 --> 01:17:24.680 But anyway, I've been in touch with the president, the CEO, and 997 01:17:25.399 --> 01:17:29.399 these guys are solid. This is a this is a wonderful product. It 998 01:17:29.600 --> 01:17:32.199 and just to let you know, it doesn't even it doesn't even trip any 999 01:17:32.239 --> 01:17:36.119 of the airport stuff, like you know, I guess tight. So, 1000 01:17:38.239 --> 01:17:41.319 but that's what it sounds like. Again, did you try stemseelves there? 1001 01:17:41.640 --> 01:17:45.840 Like I said, if you're just that far deteriorated physiologically, then you want 1002 01:17:46.159 --> 01:17:51.960 something like this and just you know, feel free to email me at any 1003 01:17:53.000 --> 01:17:58.640 time. You can give him my email off the air. You look at 1004 01:17:58.640 --> 01:18:00.880 my heart was out to people or her. Trust me now, Jerry, 1005 01:18:01.000 --> 01:18:04.439 I appreciate. Okay, Bartie, you stay in touch, Kachina. Give 1006 01:18:04.479 --> 01:18:09.199 him my email, my private email. That's okay for anybody in pain like 1007 01:18:09.279 --> 01:18:14.520 that. Jerry. What's going on with you? Om, I've been having 1008 01:18:14.600 --> 01:18:19.800 a problem with a company called Diamond Wireless. Oh wireless okay. I was 1009 01:18:19.840 --> 01:18:26.239 wondering what the hell Diamond Wallet, Diamond Wireless okay, So tell me in 1010 01:18:26.279 --> 01:18:28.760 a nutshell what it is. We'll come back and solve it. I hope. 1011 01:18:28.760 --> 01:18:32.039 What's going on with it? Well, I've been getting charged nine ninety 1012 01:18:32.079 --> 01:18:38.760 five a month for the last twenty years, and what do you have the 1013 01:18:38.840 --> 01:18:44.800 service? Though? Right? They no longer exist? Tom, wait a 1014 01:18:44.800 --> 01:18:47.920 minute, but about wait wait about you said you've been you've been charged nine 1015 01:18:47.960 --> 01:18:54.239 to ninety five for the past how long? At least for the last fifteen 1016 01:18:54.319 --> 01:19:01.039 years. But anytime during that time did you have the service? Well, 1017 01:19:01.079 --> 01:19:05.600 like I say, it was a insurance carrier for barous and Wireless, so 1018 01:19:05.800 --> 01:19:10.720 I thought that I had the service hift, but in trying to cancel it, 1019 01:19:11.439 --> 01:19:15.119 there's no way to cancel it. Wait a minute, Okay, we 1020 01:19:15.159 --> 01:19:16.800 got to come back and explore this. Hang on, we'll come right back 1021 01:19:16.800 --> 01:19:19.560 to you, all right. Three O three seven one three eight two five 1022 01:19:19.760 --> 01:19:30.159 five. Go with a sure thing Denver's Best roofer Excel Roofing dot com. 1023 01:19:30.199 --> 01:19:36.039 You don't pay a cent until you're content. Wait time for an insurance checkup 1024 01:19:36.079 --> 01:19:41.920 free, no obligation in comparison, call Compass Insurance paying too much your coverage 1025 01:19:41.960 --> 01:19:45.600 at dozens of insurance companies find out now three oh three seven to seven to 1026 01:19:45.640 --> 01:19:48.399 one help. You'll think you're his only customer when you choose Frank durand the 1027 01:19:48.439 --> 01:19:54.000 real estate Man dot com to list your home with Remax Alliance three oh three 1028 01:19:54.079 --> 01:20:02.000 nine two zero sixteen twenty two. Hi Tom Martino here three O three seven 1029 01:20:02.159 --> 01:20:08.000 one three talks seven one three eight two five five Waterpros dot net hoe house 1030 01:20:08.000 --> 01:20:11.199 filter starting at twelve hundred bucks. Get out the chemicals, get out the 1031 01:20:11.199 --> 01:20:15.239 plastics. You can have drinking water for fourteen hundred bucks. The triple filter 1032 01:20:15.359 --> 01:20:19.079 reverse osmosis. You don't do better, You just don't for cheaper ever. 1033 01:20:19.239 --> 01:20:23.880 Three O three eight six two five five five four. Now Here's what I 1034 01:20:23.880 --> 01:20:28.640 don't understand, Jerry has I guess had an insurance plan on his cell phone 1035 01:20:28.680 --> 01:20:32.359 and they've been charging him for it nine ninety five for fifteen years. So 1036 01:20:32.600 --> 01:20:38.079 originally when you had this, it did something. What did it do originally 1037 01:20:38.560 --> 01:20:45.159 for you? Jerry? It was an insurance policy that if your phone was 1038 01:20:45.239 --> 01:20:48.760 lost or damaged, right, they'd replaced him. Okay, now, and 1039 01:20:48.840 --> 01:20:57.319 this was in a so this the name of the insurance was what Diamond Wireless? 1040 01:20:57.640 --> 01:21:02.039 Now Diamond Wireless? Was that also the name at the time of your 1041 01:21:02.159 --> 01:21:09.760 carrier? Yes, it was. Okay, Then did you switch from the 1042 01:21:09.840 --> 01:21:16.760 carrier Diamond to somewhere else? Yes, dud Verizon directly. When did you 1043 01:21:16.840 --> 01:21:26.840 switch, Oh, approximately fifteen years ago, and that's when they kept charging 1044 01:21:26.880 --> 01:21:33.439 you. That's correct. Okay, So you had them fifteen years ago and 1045 01:21:33.800 --> 01:21:41.159 when you stopped using them and went to Verizon. Were they still in business 1046 01:21:42.960 --> 01:21:50.880 as far as I know? Yes? Are they in business now? There's 1047 01:21:50.920 --> 01:21:56.600 a website for them, but the website, if you try to contact it, 1048 01:21:56.600 --> 01:21:59.680 it's no longer in service. There was about a half a dozen phone 1049 01:21:59.720 --> 01:22:03.319 numbers online to call them. Every phone number is disconnected to longer in service. 1050 01:22:04.439 --> 01:22:08.319 Do you know. How did you do any kind of deep dive on 1051 01:22:08.359 --> 01:22:16.159 how long they've been out of business? No? I did not. Okay, 1052 01:22:16.359 --> 01:22:21.720 So here's the deal. When you switched over, how did you cancel 1053 01:22:23.119 --> 01:22:32.199 your service with Diamond? Well, I don't know that I did, because 1054 01:22:32.239 --> 01:22:36.479 I never need to use the insurance. No, I'm not talking about the 1055 01:22:36.520 --> 01:22:46.880 insurance. I'm talking about their service. Well, Diamond Diamond was the service 1056 01:22:46.960 --> 01:22:54.800 for Verizon. Wait a minute, see, Jerry, I'm confused. You 1057 01:22:54.880 --> 01:23:00.119 said Diamond Wireless was also your service provider, not just the insurance or are 1058 01:23:00.119 --> 01:23:03.520 you telling me it was only for insurance. At that time, it was 1059 01:23:03.560 --> 01:23:09.479 called Diamond Wireless Verizon. There was a kiosk in the mall that said Diamond 1060 01:23:09.520 --> 01:23:13.640 Wireless Verizon, and we bought our phones for them from them for years. 1061 01:23:14.600 --> 01:23:19.800 So they were a that's called a Verizon dealer. That's correct. Okay, 1062 01:23:20.199 --> 01:23:25.800 So you kept that dealer? I mean, in other words, did you 1063 01:23:26.039 --> 01:23:32.600 actively back fifteen years ago switch from Diamond Wireless a Verizon dealer, to Verizon 1064 01:23:32.760 --> 01:23:40.880 Corporate? Well, I suppose we did, because well, what do you 1065 01:23:40.920 --> 01:23:43.920 mean that. That's where I'm getting confused. What do you mean you think 1066 01:23:43.960 --> 01:23:49.640 you did? Well, we've always had Verizon service. Okay, right, 1067 01:23:50.000 --> 01:23:56.640 and at the time, at the time we bought this particular phone, Diamond 1068 01:23:56.680 --> 01:24:00.439 Wireless was also the insurance carrier. Hey, can I make a s suggestion, 1069 01:24:00.600 --> 01:24:05.800 Tom, That's very simple. Don't pay the bill and when they contact 1070 01:24:05.840 --> 01:24:11.239 you, either a collection agency or the company. That way you'll have information 1071 01:24:11.319 --> 01:24:14.159 on how to get in touch with them to solve the problem. When you 1072 01:24:14.199 --> 01:24:17.239 said you can't cancel it, what are you talking about? You can't cancel 1073 01:24:17.319 --> 01:24:24.760 it. There's no way to contact a company called Diamond. But it's coming 1074 01:24:24.880 --> 01:24:29.800 Where's it coming from your bank account or your credit card? It's coming from 1075 01:24:29.800 --> 01:24:32.399 a credit card. You have to shut down your credit card. You understand 1076 01:24:32.479 --> 01:24:40.399 that. Well, I canceled the credit card two months ago and got a 1077 01:24:40.399 --> 01:24:45.119 new card with a new account number. They were still able to They called 1078 01:24:45.119 --> 01:24:47.039 it a bridge to cross the bridge and charge me for it. Well, 1079 01:24:47.079 --> 01:24:49.199 like I said, hold on, wait no, wait, wait, wait, 1080 01:24:49.239 --> 01:24:53.920 wait wait, do you know why they were able to do that, 1081 01:24:54.039 --> 01:24:58.680 Jerry, Here's why I do not? Okay, And this is something a 1082 01:24:58.680 --> 01:25:03.640 lot of people don't know about credit cards. Just because you cancel a credit 1083 01:25:03.680 --> 01:25:10.359 card and get a new number, you don't have a new account you have 1084 01:25:10.439 --> 01:25:16.680 a new number. Any pre existing contracts that can be proven will cross that 1085 01:25:16.800 --> 01:25:21.239 bridge you're talking about, and they can now attach your new card number. 1086 01:25:23.399 --> 01:25:29.039 I had this happen one time to me where Capital One said, wait a 1087 01:25:29.079 --> 01:25:32.560 minute, you have a contract with these people, and I said, no, 1088 01:25:32.960 --> 01:25:38.760 they're not fulfilling their end of the contract. And Capital One said that's 1089 01:25:38.840 --> 01:25:44.039 not for us to decide. You have a contract and there's nothing you can 1090 01:25:44.079 --> 01:25:47.960 do about it. And I said, then I want to close my account. 1091 01:25:48.840 --> 01:25:51.199 What happens if I close it? They say, well, then we 1092 01:25:51.239 --> 01:26:00.680 can't pay it. So I simply close it completely and then got a brand 1093 01:26:00.720 --> 01:26:05.800 new card. Unfortunately, a brand new account, and it shuts it down. 1094 01:26:06.319 --> 01:26:12.600 They can't bridge that gap. Okay, now, okay, this is 1095 01:26:12.680 --> 01:26:18.359 a this is a Capital One I'm doing with Okay, with Capital One. 1096 01:26:18.560 --> 01:26:23.199 I was just straight with them and I told them the whole story. They're 1097 01:26:23.199 --> 01:26:27.760 the ones that advised me I had to close the account. They says, 1098 01:26:27.840 --> 01:26:32.359 now you open up the account again. Under like if it was Thomas whatever 1099 01:26:32.399 --> 01:26:35.520 Martino, I put in my middle initial, or I made it in another 1100 01:26:35.600 --> 01:26:40.920 name, my name, I reapplied for credit. I had to do it 1101 01:26:40.960 --> 01:26:45.680 from scratch and that's what you But you have to make sure that if you 1102 01:26:45.800 --> 01:26:48.880 do that, they're not going to bridge that gap because you're being cheated. 1103 01:26:49.000 --> 01:26:55.079 Okay, that and they can do it because I did it, but that 1104 01:26:55.159 --> 01:26:59.439 will stop the future billing. Now, as far as the past billing, 1105 01:27:00.199 --> 01:27:08.479 that money went somewhere, and Verizon must tell you, not Verizon in fact, 1106 01:27:08.479 --> 01:27:12.000 well I don't know. Verizon might know that too, but they must 1107 01:27:12.079 --> 01:27:21.560 know where that money's going. Where was Diamond Wireless located? It was in 1108 01:27:21.680 --> 01:27:31.720 the Colorado Mills Mall. Oh it was, yes, Diamond Wireless and they 1109 01:27:31.720 --> 01:27:39.560 were a Verizon dealer. That's how they did it. That's correct. And 1110 01:27:40.000 --> 01:27:46.720 that money is going into someone's account and it is okay, well you have 1111 01:27:46.800 --> 01:27:51.039 to find out where it's going. Who's drawing it? Is it? You 1112 01:27:51.119 --> 01:27:55.279 have to find out, I mean, it's your credit card. Capitol one 1113 01:27:55.359 --> 01:28:00.640 has to tell you that. Have you done in investigation with Capital One? 1114 01:28:00.720 --> 01:28:06.520 Yet? I certainly have where? Okay, what account is it going into? 1115 01:28:06.600 --> 01:28:15.600 What entity? Uh? I don't know what you mean there? What 1116 01:28:15.760 --> 01:28:21.479 where's the money going? Bro? Where is it going? You said you 1117 01:28:21.520 --> 01:28:30.119 did research? Where is your money going? Of Utah? Okay, gets 1118 01:28:30.119 --> 01:28:35.760 in Utah. It's in Sandy, Utah. That's where the company is. 1119 01:28:38.880 --> 01:28:42.079 That's what the satment says. But like I said, if you try to 1120 01:28:42.159 --> 01:28:45.880 find the company in Utah, it's not there. Somebody is getting the money. 1121 01:28:45.880 --> 01:28:48.600 I agree there I don't know who it is, and they're probably getting 1122 01:28:48.600 --> 01:28:54.840 a ton of money from a ton of people. Yes, if you research 1123 01:28:54.960 --> 01:28:59.479 them and wireless, it's complain after complain after complaint. Okay, Then you 1124 01:28:59.560 --> 01:29:02.399 need to also call the Consumer Finance Protection Burrow. You need to put in 1125 01:29:02.439 --> 01:29:10.560 a complaint because you're not the only one this is happening to, Okay. 1126 01:29:10.840 --> 01:29:15.399 And the way you do that is you go to you go to the Consumer 1127 01:29:15.479 --> 01:29:24.439 Finance Protection Bureau. It's a there's a website and you put in a complaint 1128 01:29:24.439 --> 01:29:27.960 on the top right corner and they have a website. I forget what that 1129 01:29:28.000 --> 01:29:30.520 would the u ur L is. I can get it in a second here. 1130 01:29:30.039 --> 01:29:34.520 But that's what you need to do. And you will, I mean 1131 01:29:34.600 --> 01:29:41.880 you, you will absolutely get an answer from them. And did you do 1132 01:29:42.079 --> 01:29:46.279 a did you go to the Secretary of State in Utah? No? It 1133 01:29:46.359 --> 01:29:51.600 did not, Okay, because you should because what you would find how much 1134 01:29:51.640 --> 01:29:58.920 money did you add it all up? How much has it been. I 1135 01:29:59.000 --> 01:30:03.880 can't. I haven't done it. Okay. They were dissolved in two thousand 1136 01:30:03.920 --> 01:30:12.159 and one in Colorado, Diamond Wireless Networks. Okay, they were dissolved. 1137 01:30:13.039 --> 01:30:19.239 So I believe that you can go to if this has been Capital One, 1138 01:30:20.079 --> 01:30:26.039 I would sue Capital One for the money too. But Diamond Wireless literally went 1139 01:30:26.119 --> 01:30:32.119 out of business in two thousand and one. On March second, two thousand 1140 01:30:32.159 --> 01:30:39.199 and one, they were voluntarily dissolved. Now that money, somebody is creating 1141 01:30:39.319 --> 01:30:42.640 a big scam. I mean, there's a big scam going on here. 1142 01:30:43.119 --> 01:30:45.800 You should go to the You should go to the Secretary of State in Utah 1143 01:30:45.840 --> 01:30:51.800 and find out somebody is really pulling a scam. But man, you have 1144 01:30:51.880 --> 01:30:55.680 to do this. You have to do this. I can't do it for 1145 01:30:55.760 --> 01:31:00.560 you. You do the Utah government search. I'm on their website right now, 1146 01:31:00.840 --> 01:31:05.159 and you put in Diamond Wireless. Somebody took the records and realized they 1147 01:31:05.159 --> 01:31:10.840 could still get paid. I have to take a break. Okay, here, 1148 01:31:10.880 --> 01:31:16.439 it is Diamond Wireless in Utah right now. If if it's Diamond Wireless 1149 01:31:16.479 --> 01:31:21.800 too, there's Diamond Wireless life Cycle, there's Diamond Wireless LLC. There's Diamond 1150 01:31:21.800 --> 01:31:27.079 Wireless Dash Utah LLC. Which one is it. It's in Sandy, you 1151 01:31:27.119 --> 01:31:33.279 said, right, yes, okay, that is in Sandy, Utah. 1152 01:31:33.399 --> 01:31:41.279 That's Diamond Wireless life Cycle LLC. And the I have the name of the 1153 01:31:41.319 --> 01:31:45.359 registered agent. Bro. I don't know what kind of what kind of research 1154 01:31:45.399 --> 01:31:47.960 you did, but here's the here's the I would go after that, that 1155 01:31:48.239 --> 01:31:55.119 registered agent and sue them for every penny that they've collected from you. Their 1156 01:31:55.159 --> 01:32:01.119 status is expired, however they were. They were last renewed in twenty fifteen. 1157 01:32:01.680 --> 01:32:05.880 There's a scam going on here, and in fact Capital one should have 1158 01:32:06.039 --> 01:32:12.479 never kept taking that money, and you should ask Capital one. Listen carefully. 1159 01:32:12.520 --> 01:32:15.159 I want you to call me back. Okay, I'm giving you homework. 1160 01:32:15.720 --> 01:32:20.680 Go to Utah Secretary of State or their online business search. Find out 1161 01:32:20.680 --> 01:32:25.720 these people print this stuff out. Then I want you to go to Capital 1162 01:32:25.800 --> 01:32:30.319 one and you say, to Capital one, how is it that a company 1163 01:32:30.640 --> 01:32:33.359 that is out of business is still collecting? And you say they cross the 1164 01:32:33.359 --> 01:32:36.640 bridge. I want to know how they cross the bridge since there is no 1165 01:32:36.760 --> 01:32:41.960 bridge. You make Capital one, you make them tell you. I would. 1166 01:32:42.000 --> 01:32:45.399 I would go back to Capital one and I would put them on the 1167 01:32:45.399 --> 01:32:49.560 hook as well because they have a certain obligation as well. Three three seven 1168 01:32:49.600 --> 01:32:59.239 one three eight two five five Go with a sure thing Denver's best roofer Excel 1169 01:32:59.359 --> 01:33:05.119 Roofing dot com. You don't pay a cent until you're content. Time for 1170 01:33:05.159 --> 01:33:10.520 an insurance check up free, no obligation. In comparison, call Compass Insurance 1171 01:33:10.680 --> 01:33:14.800 paying too much your coverage at dozens of insurance companies find out now three all 1172 01:33:14.840 --> 01:33:17.520 three seven to seven to one help. You'll think you're his only customer when 1173 01:33:17.560 --> 01:33:21.279 you choose Frank durand the real estate Man dot com to list your home with 1174 01:33:21.399 --> 01:33:33.199 Remax Alliance three all three nine two zero sixteen twenty two Pine Tom Martino here 1175 01:33:33.279 --> 01:33:39.239 three all three seven one three top three oh three seven one three A two 1176 01:33:39.279 --> 01:33:43.199 five five. Well, it's been quite a busy day. If you have 1177 01:33:43.239 --> 01:33:46.039 a problem, question, or complain, give us a call. And uh, 1178 01:33:46.119 --> 01:33:51.800 I'm telling you this thing about this wireless charge. I've been looking more 1179 01:33:51.840 --> 01:34:00.520 into it. It's amazing to me how auto charges can be continued by credit 1180 01:34:00.560 --> 01:34:08.239 card companies and people hardly notice it. And if you take just a few 1181 01:34:08.279 --> 01:34:13.960 bucks a month, can you imagine what this guy has paid? I mean, 1182 01:34:14.479 --> 01:34:17.039 I mean if you do the math on this. He's been paying so 1183 01:34:17.199 --> 01:34:21.439 much a month and didn't notice it, and it's for a service that doesn't 1184 01:34:21.439 --> 01:34:27.000 even exist anymore. They went out of business, well they went out of 1185 01:34:27.039 --> 01:34:32.319 business in two thousand and one in Colorado, but they have a corporation that 1186 01:34:32.439 --> 01:34:40.520 was collecting from him offering zero services zero. So if you go fifteen years 1187 01:34:40.560 --> 01:34:45.119 times twelve months, that's one hundred and eighty months times basically nine ninety five 1188 01:34:45.159 --> 01:34:50.720 were to just say ten bucks, so they've gotten eighteen hundred bucks from him. 1189 01:34:53.560 --> 01:34:57.319 What I think the problem is tome so many people do not get their 1190 01:34:57.359 --> 01:35:01.600 credit card statements in paper anymore. Is just digital. And I know that 1191 01:35:01.640 --> 01:35:06.000 I've kept all of my statements paper and then I go through them every month 1192 01:35:06.000 --> 01:35:10.239 and I see what I'm being charged for. And so many people I don't 1193 01:35:10.279 --> 01:35:13.840 think you know how many times I've gone through my statement and there are so 1194 01:35:14.000 --> 01:35:16.960 many charges. Is it paper or digital? Well, I go on a 1195 01:35:17.079 --> 01:35:19.520 digital, but I still go through it. You go through it pdf? 1196 01:35:19.600 --> 01:35:24.640 Yeah, I think I can go through a PDF and you could print it 1197 01:35:24.640 --> 01:35:27.640 if you want. But I think so many people get lazy, and but 1198 01:35:27.680 --> 01:35:30.199 I go through it as soon as goes through it. But let me just 1199 01:35:30.279 --> 01:35:34.800 tell you my problem. My biggest problem is I forget some of the charges 1200 01:35:34.840 --> 01:35:40.720 on there and start panicking, and almost every time eventually find out what it 1201 01:35:40.800 --> 01:35:45.039 is. In other words, can you I can't recognize some of these charges. 1202 01:35:45.119 --> 01:35:47.039 Absolutely, I ordered some parts for my hot tub. I know. 1203 01:35:48.079 --> 01:35:50.399 Then you're seeing the company and then you say, wait a minute, I 1204 01:35:50.439 --> 01:35:55.439 never did this. I even called I've even called capital what the hell is 1205 01:35:55.520 --> 01:35:59.680 this? Or or I've called whoever I have, I have different cards and 1206 01:36:00.520 --> 01:36:03.159 what is this? And I always find out it was me. I don't 1207 01:36:03.199 --> 01:36:06.359 think I've ever uncovered a scam. Well, but you're keeping track of your 1208 01:36:06.359 --> 01:36:10.600 stuff. So many people don't. Well, I don't really keep track because, 1209 01:36:10.840 --> 01:36:12.960 like I said, if I go on there today, I scare the 1210 01:36:12.960 --> 01:36:15.079 hell out of myself. It's almost like I don't want to know because I 1211 01:36:15.119 --> 01:36:20.560 mean I don't know. I mean I do we Maybe we should like a 1212 01:36:20.640 --> 01:36:27.239 checking register, we should write down, Honest to god, we probably should. 1213 01:36:27.359 --> 01:36:30.840 Now the regulars, I know the restaurants, I know what restaurants. 1214 01:36:30.840 --> 01:36:33.479 What if you see like a reoccurring charge for let's say six ninety nine six 1215 01:36:33.520 --> 01:36:38.439 dollars and ninety nine cents and it's coming out of Vegas something like that. 1216 01:36:38.960 --> 01:36:41.600 I think that you would you start paying attention to it, wouldn't you? 1217 01:36:42.840 --> 01:36:46.800 Yes, a low dollar amount that's reoccurring three months? Well, yeah, 1218 01:36:46.920 --> 01:36:53.119 I guess we would. Here's another problem that people don't realize. If you 1219 01:36:53.199 --> 01:36:56.840 call Capital Ones the worst company to deal with, the worst, Oh, 1220 01:36:56.840 --> 01:37:00.640 they're they're difficult. Now let me tell you. Let me tell you why. 1221 01:37:00.720 --> 01:37:05.720 If you have your card that you use for auto payments, okay, 1222 01:37:06.239 --> 01:37:10.079 do you use your card for auto payments? Absolutely? I use them for 1223 01:37:10.079 --> 01:37:15.279 at least sixty auto payments. Sixty Now, if you find one charge for 1224 01:37:15.359 --> 01:37:20.479 four dollars and ninety five cents that you don't recognize, and you call Capital 1225 01:37:20.520 --> 01:37:25.600 one and say this is not mine, they immediately want to send you out 1226 01:37:25.640 --> 01:37:28.840 a new card. They will not Oh that's right, they will not just 1227 01:37:29.000 --> 01:37:32.800 remove that one charge. They won't do it. They will, but then 1228 01:37:33.000 --> 01:37:36.319 you must close that card and get a new one, that's right. So 1229 01:37:36.319 --> 01:37:42.159 that's why. And when you do that, you have to re enter sixty 1230 01:37:42.520 --> 01:37:46.119 five auto pays, sixty five of them, that's right. So when you 1231 01:37:46.159 --> 01:37:48.239 call, though, you have to say no, think about what is that? 1232 01:37:48.319 --> 01:37:53.000 What is this four ninety nine charge four, Tell me who this vendor 1233 01:37:53.159 --> 01:37:57.439 is and give me their information. Because if you just say I'm disputing it 1234 01:37:57.479 --> 01:38:00.479 straight off, straight away, then yeah, you're gonna have to cancel the 1235 01:38:00.520 --> 01:38:05.960 cards and those virtual cards. Okay, let's say you do a virtual card 1236 01:38:06.000 --> 01:38:09.159 for each merchant, so you know who they are, and you go in 1237 01:38:09.199 --> 01:38:13.720 and you identify them. Right. If you get an errant charge on your 1238 01:38:13.760 --> 01:38:19.079 account and you have to change the card, the underlying card, all of 1239 01:38:19.119 --> 01:38:24.640 your virtual cards go away. So what good is it? It's the most 1240 01:38:24.880 --> 01:38:30.840 inconvenient thing that has ever happened, because you it's almost where you say the 1241 01:38:30.880 --> 01:38:32.439 hell with it. It's four ninety five. I'll live with it. It's 1242 01:38:32.840 --> 01:38:39.000 takes me less time and money to pay it. I can stop the future 1243 01:38:39.000 --> 01:38:42.000 ones, but to pay it and say forget the refund, you know, 1244 01:38:42.319 --> 01:38:45.960 I just That's what I'm saying, stop the reoccurring ones in the future. 1245 01:38:45.359 --> 01:38:49.039 Now. I know a guy. He will sign up for those introductory offers, 1246 01:38:49.159 --> 01:38:51.520 and you know they always want to hit your credit card later on. 1247 01:38:53.119 --> 01:38:58.119 He always uses a prepaid debit card for those, so he'll get the special 1248 01:38:58.159 --> 01:39:01.119 whatever it is twenty five ninety nine initially and then they want to start keep 1249 01:39:01.199 --> 01:39:03.920 hitting your card. Well, that prepaid debit card. You make sure it's 1250 01:39:03.960 --> 01:39:09.600 only got thirty dollars on it. Yeah, I'm telling you that if people 1251 01:39:09.640 --> 01:39:13.760 knew how much they're being screwed each and every year. Okay, I got 1252 01:39:13.760 --> 01:39:15.960 to take another break. Three oh three seven one three eight two five five. 1253 01:39:20.840 --> 01:39:25.880 Go with a sure thing Denver's best roofer Excel Roofing dot com. You 1254 01:39:25.920 --> 01:39:31.960 don't pay a cent until you're content. Time for an insurance check up free, 1255 01:39:32.039 --> 01:39:36.079 no obligation. In comparison, call Compass Insurance. Paying too much your 1256 01:39:36.119 --> 01:39:41.159 coverage at dozens of insurance companies find out now three oh three seven to seven 1257 01:39:41.199 --> 01:39:44.960 to one help. You'll think you're his only customer when you choose Frank durand 1258 01:39:44.960 --> 01:39:48.359 the real estate Man dot com to list your home with Remax Alliance three oh 1259 01:39:48.439 --> 01:40:00.640 three nine two zero sixteen twenty two. RiPP didn't need advice, so you 1260 01:40:00.760 --> 01:40:09.399 don't have come running. Just as fast as we can, Shooter's gonna help 1261 01:40:09.680 --> 01:40:16.439 coming man. This is the Troubleshooter Show. Now, Tom Martino, Hi, 1262 01:40:16.640 --> 01:40:21.000 Tom Martino here, Welcome to the show. Three oh three seven one 1263 01:40:21.159 --> 01:40:27.279 three talk three oh three seven one three eight two five five. What's going 1264 01:40:27.319 --> 01:40:30.119 on in your life? How can we help you? Well, I want 1265 01:40:30.119 --> 01:40:34.359 to bring up one story that you know. Each day, we have compelling 1266 01:40:34.439 --> 01:40:39.520 stories on the show, and some of them I highlight because they're worth repeating. 1267 01:40:39.520 --> 01:40:45.359 And then Deputy Doc did some follow up on this one. Plus believe 1268 01:40:45.399 --> 01:40:51.479 it or not, I've actually had some anonymous texts on this as well. 1269 01:40:54.720 --> 01:41:02.880 And here's what's going on. Ryan called earlier and said, listen, I 1270 01:41:02.920 --> 01:41:12.199 got into a problem with my apartment complex. He said that he was visiting 1271 01:41:12.239 --> 01:41:16.520 a friend, Mark at the apartment complex and all of this Shelby Rayne first 1272 01:41:16.600 --> 01:41:23.840 names only Noah, apartment complex given, and he said that he and Mark 1273 01:41:24.680 --> 01:41:30.039 ran into a guy that used to live in the building and Mark, that's 1274 01:41:30.119 --> 01:41:33.279 Ryan's friend, who called us. Ryan called us. Mark asked them to 1275 01:41:33.319 --> 01:41:38.119 have a few drinks or invited him in somehow, and the three of them 1276 01:41:38.159 --> 01:41:43.159 were having drinks and it got uncomfortable because the guy was getting a little drunk 1277 01:41:43.159 --> 01:41:46.439 and Mark and the other guy, so they wanted the other guy to leave, 1278 01:41:46.479 --> 01:41:49.960 and they walked him down to the front door, but he didn't leave. 1279 01:41:50.640 --> 01:41:54.600 They went and talked to security and said, we think this guy should 1280 01:41:54.680 --> 01:42:01.439 leave. And apparently security did nothing. So got upset and went back to 1281 01:42:01.479 --> 01:42:09.720 his apartment and pulled out some guns and he told Ryan, I want to 1282 01:42:09.720 --> 01:42:17.199 get him out of here. Now Mark was drunk and armed. Now what 1283 01:42:17.359 --> 01:42:25.159 Ryan says is Mark handed him a gun, and now I know why. 1284 01:42:25.199 --> 01:42:30.640 He says that he handed him a gun. But Ryan gave it right back 1285 01:42:30.680 --> 01:42:32.600 to him and said, no, no, I don't want to do this. 1286 01:42:35.279 --> 01:42:40.239 So Mark went through the building looking for this other stranger that used to 1287 01:42:40.279 --> 01:42:44.319 live there to get him out of the building, and went looking for him, 1288 01:42:44.399 --> 01:42:48.479 drunk and armed, and Ryan went with him. But Ryan claims he 1289 01:42:48.600 --> 01:42:55.520 was not armed. But Ryan did make a special point of saying each time 1290 01:42:56.039 --> 01:43:00.680 he told the story, one thing he emphasized all the time, And I 1291 01:43:00.760 --> 01:43:05.079 wondered, why is that the guy pushed a gun in his hand and he 1292 01:43:05.159 --> 01:43:13.640 immediately gave it back. So anyway, the cops were called when they saw 1293 01:43:13.680 --> 01:43:24.760 these two guys roaming the halls, and numerous people saw them, and also 1294 01:43:26.279 --> 01:43:29.880 not just did they see them, but they saw them with guns and called 1295 01:43:29.880 --> 01:43:33.920 the cops. The cops came, did not make any arrests because no shots 1296 01:43:33.960 --> 01:43:39.239 were fired, no one was threatened. They didn't you know, they didn't 1297 01:43:39.520 --> 01:43:43.359 just say anything to tenants. They didn't even find the guy that they wanted 1298 01:43:43.399 --> 01:43:46.000 to remove from the building. God knows what would have happened if they found 1299 01:43:46.079 --> 01:43:55.640 him, but they didn't. But the next day Ryan is told what Ryan 1300 01:43:55.840 --> 01:43:59.439 that they want you out of there or what? Yeah, they wanted me 1301 01:43:59.479 --> 01:44:01.439 a victim. It is what they said. They said, me and Mark 1302 01:44:01.520 --> 01:44:08.039 are both to be evicted effective immediately. Okay, Now I got some good 1303 01:44:08.079 --> 01:44:15.800 news and I got some bad news. The good news is they're not looking 1304 01:44:15.840 --> 01:44:23.600 for an immediate eviction from you, right, Doc, that's correct, they 1305 01:44:23.640 --> 01:44:27.319 said. However, they probably will not renew his lease. Is that right? 1306 01:44:27.479 --> 01:44:31.880 That's also correct? And when is that March's lease? Wait? Your 1307 01:44:31.960 --> 01:44:35.359 lease is up next month? No? No, no, I'm saying that. 1308 01:44:35.560 --> 01:44:38.760 You said. If they're not going to renew his lease, who's he? 1309 01:44:39.840 --> 01:44:47.560 No? You? Okay, so you're not going to be offered a 1310 01:44:47.600 --> 01:44:56.840 new lease. When is your lease up? Uh? It would have been 1311 01:44:56.920 --> 01:45:03.800 eighteen months from July tenth last year. So basically you got some time left. 1312 01:45:04.960 --> 01:45:11.720 Yeah, well that should help you a little. Maybe during the remaining 1313 01:45:11.840 --> 01:45:17.800 time you can win yourself back into their graces. I don't know, but 1314 01:45:18.000 --> 01:45:26.119 the other thing, Ryan, we have some anonymous reports I get text here 1315 01:45:26.159 --> 01:45:29.920 on the show. Yeah, and a lot of people listen to this, 1316 01:45:30.960 --> 01:45:39.000 and there are some people who recognize this story and they swear that they saw 1317 01:45:39.079 --> 01:45:45.119 you with two handguns, not one, but two, and walk with two 1318 01:45:45.239 --> 01:45:50.680 rifles. So I want to ask you something. At any time could someone 1319 01:45:50.760 --> 01:45:57.079 have seen you with two guns? The only person that could have ever seen 1320 01:45:57.119 --> 01:46:00.880 you with any gun would be the security guard. And that was when Mark 1321 01:46:00.960 --> 01:46:04.000 handed me the gun and I handed it right back. See that's why you 1322 01:46:04.159 --> 01:46:11.039 keep saying you handed it right back, because then you can explain why people 1323 01:46:11.319 --> 01:46:16.359 saw you with a gun. Did he hand you one or two guns? 1324 01:46:17.359 --> 01:46:23.760 One? He had two handguns with him and a rifle. And how so 1325 01:46:23.840 --> 01:46:26.800 now it's two hand guns and a rifle. Yeah, So what I want 1326 01:46:26.800 --> 01:46:29.720 to know is no, he is. He had always said there were multiple 1327 01:46:29.760 --> 01:46:31.359 guns. What I want to know, I'm not trying to trick Ryan. 1328 01:46:31.399 --> 01:46:35.000 I'm really trying to get the truth here. Ryan. How long was it 1329 01:46:35.039 --> 01:46:41.199 in your hand before you gave it back? Maybe thirty seconds or less? 1330 01:46:41.479 --> 01:46:45.119 I where was the security guard standing? And why would he have seen this 1331 01:46:45.239 --> 01:46:51.399 exchange? He saw the exchange because I guess he had no choice too. 1332 01:46:51.479 --> 01:46:56.239 He was sitting at his post. But I thought this, I thought Mark 1333 01:46:56.319 --> 01:47:00.159 went back to his apartment to get the guns. He did, and he 1334 01:47:00.199 --> 01:47:02.880 came right back down to the first floor. And you were were you with 1335 01:47:02.960 --> 01:47:08.560 him or were you on the first floor waiting for him. I was on 1336 01:47:08.600 --> 01:47:12.880 the first floor trying to stay with security and wait for the Okay, so 1337 01:47:12.960 --> 01:47:19.279 you stayed with security and you were there while Mark went back to his apartment, 1338 01:47:20.279 --> 01:47:25.920 that's correct, And then Mark came back. Was is Mark's apartment on 1339 01:47:26.000 --> 01:47:30.359 another floor? Yes, he's one floor above me. Did he come down 1340 01:47:30.399 --> 01:47:34.680 the stairs or out of the elevator? Out of the elevator, and when 1341 01:47:34.680 --> 01:47:41.359 he walks out of the elevator he comes out with two handguns and a rifle. 1342 01:47:42.319 --> 01:47:46.079 Yes. And then he walks up to you and hands you a handgun. 1343 01:47:47.119 --> 01:47:54.840 Yes, and then you handed it back immediately. Yes. How did 1344 01:47:54.880 --> 01:48:00.920 he carry two handguns and a rifle? Well? Typically, Well, this 1345 01:48:00.079 --> 01:48:05.600 night, he had one handgun in his left pocket and kept switching him back 1346 01:48:05.680 --> 01:48:09.960 and forth between the left and the right pocket on his side, and then 1347 01:48:10.079 --> 01:48:13.760 he had one in his pocket and then the other one in his hand. 1348 01:48:14.760 --> 01:48:17.760 No, the other one was in his hoodie in the low sleeve pocket, 1349 01:48:18.119 --> 01:48:20.800 so he had one in his hoodie, one in his pants, and then 1350 01:48:20.840 --> 01:48:27.640 holding a rifle. Yes, that's correct, the entire time. And you 1351 01:48:27.720 --> 01:48:31.399 only had it for a few seconds. Yes, And when you gave it 1352 01:48:31.479 --> 01:48:35.359 back to him, what did he say about that? He looked at me, 1353 01:48:35.520 --> 01:48:39.079 tried to push it back, and then he immediately thought like, no, 1354 01:48:39.239 --> 01:48:43.560 he's right, he's never shot the guns before. It wouldn't be appropriate, 1355 01:48:43.880 --> 01:48:45.239 and he kind of I could see that he knew that. I felt 1356 01:48:45.279 --> 01:48:53.560 uncomfortable. Now, this is a security guard. If I'm a security guard 1357 01:48:54.279 --> 01:49:00.119 and I see a tenant come out of the elevator with three guns, I 1358 01:49:00.119 --> 01:49:03.399 would run, like Helen, call the cops. So what did the security 1359 01:49:03.439 --> 01:49:09.439 guard do? He stayed at his post, set completely still. He was 1360 01:49:09.600 --> 01:49:15.840 freaked out like I've never seen before. Did he say what are you doing? 1361 01:49:16.159 --> 01:49:21.199 He did? And what did Mark say? He said, We're gonna 1362 01:49:21.199 --> 01:49:26.880 go upstairs and get the guy. But why? What was the reason Mark 1363 01:49:26.960 --> 01:49:32.399 thought that this guy posed a threat that I don't know honestly like he claim. 1364 01:49:32.439 --> 01:49:35.359 And when he said we're gonna go upstairs and get this guy, what 1365 01:49:35.479 --> 01:49:41.800 did the security guard say? He didn't say anything. He watched us go 1366 01:49:41.960 --> 01:49:47.119 upstairs, and I'm assuming he's the one that called the police. Of course, 1367 01:49:47.159 --> 01:49:50.920 you say something, Ryan, if somebody says to me, I'm gonna 1368 01:49:50.920 --> 01:49:55.279 go get that guy, I would say something like, you can't do that, 1369 01:49:55.279 --> 01:50:00.880 You're gonna kill somebody. Yeah, what do you think have happened if 1370 01:50:00.920 --> 01:50:06.239 he did find this guy? I honestly have no clue. Like I said, 1371 01:50:06.239 --> 01:50:11.000 he had been drinking, so I don't know what his intentions were at 1372 01:50:11.039 --> 01:50:17.760 all. Now someone said here that texted me, I applaud the guy. 1373 01:50:17.920 --> 01:50:23.880 He was courageous and he probably prevented something serious from happening. I don't think 1374 01:50:23.880 --> 01:50:27.800 he prevented anything. I think that we don't know what he prevented because he 1375 01:50:27.840 --> 01:50:33.279 never found the guy. R The guy is still intendant here according to management. 1376 01:50:34.760 --> 01:50:41.800 The guy what but the guy that he was looking for is still apparently 1377 01:50:41.880 --> 01:50:46.439 a tenant on a lease as a secondary person on the lease here at the 1378 01:50:47.399 --> 01:50:51.840 apartment complex, according to management. Have you talked to Mark since this happened 1379 01:50:51.920 --> 01:50:59.479 last night? Yes? And what does Mark say? He says he should 1380 01:50:59.520 --> 01:51:02.079 not have done that, but at the same time, he knows that he 1381 01:51:02.159 --> 01:51:06.520 put the gun in my hand and that he shouldn't have done that either, 1382 01:51:08.399 --> 01:51:11.399 and that I gave it right back to him, and he was going to 1383 01:51:11.439 --> 01:51:15.520 go talk to management and let them know that I didn't want any part of 1384 01:51:15.560 --> 01:51:21.399 it, and I put the hands on back. Well, I hope he 1385 01:51:21.479 --> 01:51:25.640 does, and I hope they believe him, because people say they saw you 1386 01:51:25.720 --> 01:51:33.680 with a gun, and that's pretty damn bad. I grew up around guns. 1387 01:51:33.840 --> 01:51:39.359 I've shot them most of my life. I know the safety concerns about 1388 01:51:39.399 --> 01:51:43.039 them in this day and age. I know that you're only supposed to use 1389 01:51:43.079 --> 01:51:47.560 them at a range or in defense. I would never use a gun if 1390 01:51:47.600 --> 01:51:51.800 I were to own one in that sort of manner, let alone the fact 1391 01:51:53.279 --> 01:51:58.359 of using someone else's gun that I have not shot before in that manner or 1392 01:51:58.479 --> 01:52:04.680 any manner. Okay, well, at least you don't have to worry about 1393 01:52:04.720 --> 01:52:09.479 an immediate eviction. I don't know what you're gonna do to stay there, 1394 01:52:09.560 --> 01:52:15.239 but it doesn't look promising, is what I'm saying. It's Yes, that's 1395 01:52:15.279 --> 01:52:21.199 better than having innovation on my record. Right. Maybe they would even let 1396 01:52:21.239 --> 01:52:25.239 you out early if you could find a place you might want to not wait 1397 01:52:25.279 --> 01:52:29.479 till the last minute, you know, yeah, and ask them if they'd 1398 01:52:29.560 --> 01:52:36.279 let you out early. I don't know three three seven one three eight two 1399 01:52:36.359 --> 01:52:45.560 five five. We have more coming right up. Go with a sure thing 1400 01:52:45.680 --> 01:52:49.079 Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're 1401 01:52:49.159 --> 01:52:56.520 content. Wait time for an insurance check up free, no obligation. In 1402 01:52:56.520 --> 01:53:00.359 comparison, call Compass Insurance. Paying too much your bridge at dozens of insurance 1403 01:53:00.399 --> 01:53:03.920 companies find out now three all three seven seven to one. Help. You'll 1404 01:53:03.920 --> 01:53:08.760 think you're his only customer when you choose Frank durand the real estate Man dot 1405 01:53:08.800 --> 01:53:13.479 com to list your home with Remax Alliance three all three nine two zero sixteen 1406 01:53:13.560 --> 01:53:21.880 twenty two. Hi Tom Martino, you're a troubleshooter. Three O three seven 1407 01:53:21.920 --> 01:53:28.039 one three talks seven one three eight two five five. Welcome to the show, 1408 01:53:28.439 --> 01:53:31.079 and let's talk Randy. What's going on with you? Hello Randy, 1409 01:53:32.720 --> 01:53:39.279 Hi Tom, longtime listener. Thank you man. What's happening? I'm a 1410 01:53:39.359 --> 01:53:45.800 full time Uber driver. I've been driving for Uber for almost eight and a 1411 01:53:45.840 --> 01:53:50.000 half years. I've never had any complaints. I have a four point nine 1412 01:53:50.039 --> 01:53:58.159 to nine rating and I received a week ago Monday. I tried to sign 1413 01:53:58.239 --> 01:54:02.199 in this my account so I could start driving, and my account was frozen 1414 01:54:03.119 --> 01:54:11.640 and why I received a text message from Uber saying that in a recent review 1415 01:54:11.680 --> 01:54:15.840 of your account, your account was identified as a duplicate of an account that 1416 01:54:15.960 --> 01:54:21.960 was previously deactivated. And then they say that my account is tied in with 1417 01:54:23.079 --> 01:54:27.119 another email address which does not belong to me. It's not my email address. 1418 01:54:27.399 --> 01:54:30.079 I've never had a duplicate account. I've never had a problem, but 1419 01:54:31.119 --> 01:54:35.880 I've been Okay, so hold on, So right now, you're the short 1420 01:54:35.920 --> 01:54:43.000 story is you're deactivated from driving. And the reason they're giving you is it's 1421 01:54:43.560 --> 01:54:48.760 why that it was a duplicate, says right, your recent review my account, 1422 01:54:48.760 --> 01:54:54.880 your account was identified as a duplicate of an account that was previously deactivated. 1423 01:54:55.119 --> 01:55:00.680 Okay, And the previous account that was deactivated was not yours. No, 1424 01:55:00.239 --> 01:55:03.520 no, But they didn't give me, you know, another email address 1425 01:55:03.640 --> 01:55:09.119 that they said was associated with the account that was deactivated. Okay, is 1426 01:55:09.159 --> 01:55:12.760 it a similar name? Do you have a common name? No, it's 1427 01:55:12.800 --> 01:55:18.920 totally different. It's not even close. It's it's not even close to my 1428 01:55:19.479 --> 01:55:27.199 email address. They had me go to I had to submit a picture of 1429 01:55:27.199 --> 01:55:30.039 my driver's license, a picture of my driver's license next to my face so 1430 01:55:30.079 --> 01:55:34.680 they could identify me. And then I had to file a police report, 1431 01:55:34.920 --> 01:55:41.800 you know, within my local municipality. And I'd submitted all that and I 1432 01:55:41.840 --> 01:55:47.720 am still deactivated. And did you ask them if and there's no way they 1433 01:55:47.720 --> 01:55:51.640 will open up an account for you. No, No, no, they 1434 01:55:51.680 --> 01:55:56.159 won't. Do they think Do they think you were scamming them or something? 1435 01:55:56.239 --> 01:56:03.319 Or what? It says here that it says according to community guidelines, fraudulent 1436 01:56:03.439 --> 01:56:09.880 activities such as creating duple of accounts is not allowed because your account appears to 1437 01:56:09.880 --> 01:56:14.680 be associated with account that was previously deactivated. Your account hasn't been deactivated. 1438 01:56:15.760 --> 01:56:21.279 Oh my goodness, gracious, this is weird and you have no idea. 1439 01:56:21.880 --> 01:56:27.720 You don't recognize that emailed your dress at all. No, it's some guy 1440 01:56:27.840 --> 01:56:33.279 named the email addresses Giovanni. No, I don't like it's not it's I've 1441 01:56:33.319 --> 01:56:43.399 never seen that, did you? No? I haven't I believe that Giovanni. 1442 01:56:43.560 --> 01:56:48.239 It's Geovanni T I G A S A I twenty nine at gmail dot 1443 01:56:48.279 --> 01:57:00.600 com is possibly the email address of the person that does duplicated my account and 1444 01:57:00.680 --> 01:57:04.960 he caused all this havoc for you. Yeah, So when you call Uber 1445 01:57:05.680 --> 01:57:09.520 and you say my account. Now, now, by the way, this 1446 01:57:09.600 --> 01:57:14.560 happened all of a sudden, your account just was deactivated, right, yeah, 1447 01:57:14.960 --> 01:57:17.319 yeah, all of a sudden you couldn't sign on and go to work. 1448 01:57:17.399 --> 01:57:23.119 Is that correct? It was instantaneous, yes, And when you called 1449 01:57:23.119 --> 01:57:27.720 to find out why, they said it was a duplicate account, right, 1450 01:57:28.840 --> 01:57:36.239 And they said it was associated with fraudulent activity. Correct. Man, I 1451 01:57:36.279 --> 01:57:40.359 don't know what to tell you. Have you tried doing a lift account? 1452 01:57:41.119 --> 01:57:44.479 I already born a lift but I do it both. I've been doing this 1453 01:57:44.520 --> 01:57:46.359 for nine years old, Okay, But what I'm saying is you can still 1454 01:57:46.359 --> 01:57:50.760 do lift. Oh yeah, I can lift, no problem, and you 1455 01:57:50.880 --> 01:57:57.840 do it. Yeah. I mean, but compared to Uber, Lift would 1456 01:57:57.840 --> 01:58:01.359 be at the most maybe twenty percent of my income, where Uber would make 1457 01:58:01.439 --> 01:58:05.239 up eighty percent of my income, just because there's so much more. There 1458 01:58:05.239 --> 01:58:12.359 are so many more rides of being requested on Uber than there are lyfts, 1459 01:58:12.399 --> 01:58:17.600 So it's a big hit. And you know, I'm not really sure. 1460 01:58:19.000 --> 01:58:23.119 I mean, like I said, I went to my police department and filed 1461 01:58:23.159 --> 01:58:30.039 a stolen identity report, although the only thing that was stolen with the by 1462 01:58:30.119 --> 01:58:34.199 account information, I believe, And I'm not having any problems with my bank 1463 01:58:34.199 --> 01:58:40.319 accounts or checking or credit cards. I'm not having any frauds of activity on 1464 01:58:40.359 --> 01:58:47.159 any of my accounts other than this particular violation of my Uber account. And 1465 01:58:47.600 --> 01:58:54.760 I'm not sure what my recourse could be. God, I mean, unless 1466 01:58:54.800 --> 01:58:57.560 you can find this guy, I mean, I don't know what your recourse 1467 01:58:57.600 --> 01:59:00.840 can be either. This is the problem, by the way, with everything, 1468 01:59:01.119 --> 01:59:04.840 Okay, this is the new kind of way to get rid of people. 1469 01:59:04.880 --> 01:59:10.119 I'm not saying they're doing this intentionally, but banks, for example, 1470 01:59:10.239 --> 01:59:13.319 when they want to debank someone, when they want to get rid of a 1471 01:59:13.359 --> 01:59:17.079 customer. And by the way, banks do this for political reasons, Okay, 1472 01:59:17.119 --> 01:59:20.920 they don't like certain people. Like there's this one guy that had a 1473 01:59:20.960 --> 01:59:27.760 website that a lot of people don't like, and on his website he sells 1474 01:59:27.840 --> 01:59:32.039 items and he has a credit card processing and all of that. The bank 1475 01:59:32.920 --> 01:59:36.560 debanked him. In other words, there was nothing they could do to censor 1476 01:59:36.680 --> 01:59:42.600 him or to say we don't like you. But what they did instead was 1477 01:59:42.640 --> 01:59:49.920 simply took away his bank accounts and said we notice unusual activity or fraudulent activity. 1478 01:59:50.359 --> 01:59:56.640 That was their excuse for closing his accounts, and they closed the accounts 1479 01:59:56.680 --> 02:00:02.640 of all his employees so they couldn't do it. Their excuse was fraudulent activity. 1480 02:00:02.840 --> 02:00:06.079 Now I'm not saying they're trying to get rid of you. But what 1481 02:00:06.119 --> 02:00:12.640 I'm saying is when a company just says that, there's almost nothing you can 1482 02:00:12.680 --> 02:00:16.159 do about it, because they simply say, we no longer want you. 1483 02:00:16.640 --> 02:00:21.199 That's what they say, we no longer want you. But for some reason, 1484 02:00:23.079 --> 02:00:26.920 it could be legit that yours is a duplet account. They do that 1485 02:00:27.119 --> 02:00:31.000 on eBay, they do it with banks, they do it with social media. 1486 02:00:31.800 --> 02:00:36.560 They can just say you violate okay. For example, YouTube is famous 1487 02:00:38.600 --> 02:00:42.119 for saying you violated community standards. They don't tell you what you did. 1488 02:00:42.159 --> 02:00:45.800 They say, read this article, okay, Facebook does that? What does 1489 02:00:45.840 --> 02:00:51.319 it mean? They don't say on this date you did this thing. They 1490 02:00:51.359 --> 02:00:56.680 don't say that. They just say you violated community standards. So how do 1491 02:00:56.760 --> 02:01:00.920 you fight that? How do you fight the idea? Did you ask them 1492 02:01:00.600 --> 02:01:05.119 how you con vindicate yourself? And you did what they asked? The picture 1493 02:01:05.159 --> 02:01:09.039 of your driver's license, a police report, and all of that. Is 1494 02:01:09.079 --> 02:01:15.640 that correct? Yes? How long ago did you do all that? The 1495 02:01:15.640 --> 02:01:18.640 same day that I got get well. How long ago was that? That 1496 02:01:18.760 --> 02:01:23.319 was over a week ago. I think you're not giving it enough time. 1497 02:01:24.119 --> 02:01:28.439 Do you have a contact at Uber? Yeah, I've got a contact and 1498 02:01:29.119 --> 02:01:31.640 I'm dealing with them. See that's what I would do, Randy. Here's 1499 02:01:31.680 --> 02:01:34.520 what I'm saying. Let's give it at least another week. I mean, 1500 02:01:34.600 --> 02:01:39.800 really, it could take three or four weeks to investigate this if they truly 1501 02:01:39.880 --> 02:01:43.680 are investigating it, and then they probably want to see how much you're going 1502 02:01:43.720 --> 02:01:47.000 to call back and follow up because a real fraud won't do that and just 1503 02:01:47.079 --> 02:01:50.520 be civil about it and let us know what happens. Because I don't know 1504 02:01:50.560 --> 02:01:55.359 what else to do other than to go through the motions. It's a terrible 1505 02:01:55.399 --> 02:02:00.359 situation, and for anyone that has gone through this with today's world, they 1506 02:02:00.399 --> 02:02:08.239 make an accusation and then you are deemed guilty until they find that you're not, 1507 02:02:09.039 --> 02:02:14.079 and sometimes they just ignore you. Three oh three seven one three talk 1508 02:02:14.159 --> 02:02:18.800 seven one three eight two five five listen. I want to tell you about 1509 02:02:18.920 --> 02:02:24.640 Grossman Wellness Clinic. That's where I go. I get blood work every three 1510 02:02:24.680 --> 02:02:28.840 months, I get supplements and I get prescription drugs from them. That I 1511 02:02:28.880 --> 02:02:34.319 need and it's all covered in one low monthly fee. I'm serious now, 1512 02:02:34.600 --> 02:02:39.359 they're a concierge doc. If I'm not feeling good and I text them, 1513 02:02:40.079 --> 02:02:44.359 I get an answer. You can be part of their program for a few 1514 02:02:44.439 --> 02:02:46.720 hundred bucks a month. They have various programs, but here's the main thing 1515 02:02:46.760 --> 02:02:50.600 I want you to know. For two hundred For two hundred and forty nine 1516 02:02:50.600 --> 02:02:55.920 bucks right now, you can be part of the blood You can get the 1517 02:02:55.960 --> 02:03:00.880 blood work, the initial exam, and a consultation right now for just two 1518 02:03:00.920 --> 02:03:03.199 forty nine and see if you want to be part of their family, no 1519 02:03:03.239 --> 02:03:08.239 matter what. It's the greatest price you're gonna get on a visit and and 1520 02:03:08.479 --> 02:03:12.960 blood work and know where you stand no matter what. Three oh three two 1521 02:03:12.960 --> 02:03:18.159 three three forty two forty seven two three three forty two forty seven Grossmanwellness dot 1522 02:03:18.199 --> 02:03:24.000 com. It's the greatest thing I ever did for my health and it's kelt 1523 02:03:24.079 --> 02:03:27.800 me in really great shape. Three oh three two three three forty two forty 1524 02:03:27.840 --> 02:03:38.720 seven. Go with a sure thing Denver's best roofer Excel roofing dot com. 1525 02:03:38.760 --> 02:03:45.600 You don't pay a cent until you're content. Time for an insurance check up 1526 02:03:45.640 --> 02:03:49.479 free no obligation. In comparison, call Compass Insurance paying too much your coverage 1527 02:03:49.479 --> 02:03:54.359 at dozens of insurance companies find out now three oh three seven seven to one 1528 02:03:54.479 --> 02:03:58.119 help. You'll think you're his only customer when you choose Frank durand the real 1529 02:03:58.199 --> 02:04:01.800 estate man dot com to list your home with Remax Alliance three oh three nine 1530 02:04:01.800 --> 02:04:10.960 two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three 1531 02:04:11.399 --> 02:04:15.840 seven one three talk three oh three seven one three eight two five five Diana, 1532 02:04:15.880 --> 02:04:24.199 what's going on with you? Hello Diana? Diana, Hi, what's 1533 02:04:24.239 --> 02:04:33.479 happening? Well? I have a contract with Choice Home Warranty and I heard 1534 02:04:34.439 --> 02:04:40.960 the lady that had the problem a few days ago, and I have not 1535 02:04:41.279 --> 02:04:50.359 had my refrigerator in service since January the nineteenth. And they home warranties home 1536 02:04:50.399 --> 02:04:56.439 warranty suck. I don't you know. I just I don't know why people. 1537 02:04:57.159 --> 02:05:02.319 I don't know why people have home warranties they don't work. I know, 1538 02:05:02.520 --> 02:05:11.239 Now, what reason are they giving you for not fixing your refrigerator? 1539 02:05:12.039 --> 02:05:19.680 Well, they I called after on the nineteenth of January and they said they 1540 02:05:19.720 --> 02:05:30.319 would send someone out on the twenty sixth of January, and so my daughter 1541 02:05:30.600 --> 02:05:36.079 is trying to help me with certain administrative things, and she called them and 1542 02:05:36.159 --> 02:05:42.000 said, this is her refrigerator. Can't you come out sooner? And so 1543 02:05:42.119 --> 02:05:45.800 they said they would. This was Sears, of course, and they would 1544 02:05:45.880 --> 02:05:51.079 send Sears Home Service out and they said they would send someone on the twenty 1545 02:05:51.279 --> 02:05:57.079 third, so I happened unfortunately, So hold on, it's not that though. 1546 02:05:57.560 --> 02:06:00.560 Let me get this straight. Choice Home Warranty is not refusing to fix 1547 02:06:00.600 --> 02:06:04.840 it. They just haven't even looked at it. No, they did. 1548 02:06:05.000 --> 02:06:11.159 They they stood us up on the twenty third, but they came out to 1549 02:06:11.239 --> 02:06:16.039 twenty sixth. They and what did they say? What's the bottom line? 1550 02:06:16.239 --> 02:06:20.920 Ordered a part. They ordered a part for the refrigerator, but I mean 1551 02:06:21.000 --> 02:06:26.680 for the freezer. But it was the refrigerator that was not cooling. And 1552 02:06:26.760 --> 02:06:31.880 so I have been in and out with them ever since for over a month. 1553 02:06:32.000 --> 02:06:38.439 So they're just not fixing it. They're just totally incompetent. They're making 1554 02:06:38.479 --> 02:06:43.840 it difficult. They will not communicate with me, seriously, will not. 1555 02:06:44.000 --> 02:06:49.880 It's all robot things and they will not talk to you. And the problem 1556 02:06:50.079 --> 02:06:56.159 with Choice Home Warranty is I spoke to a woman when I asked to speak 1557 02:06:56.319 --> 02:07:01.239 to a supervisor, and she said that she really I wanted to cancel my 1558 02:07:01.359 --> 02:07:05.479 contract. And by the way, how much are you paying for? How 1559 02:07:05.560 --> 02:07:11.439 much are you paying for this? It was the original in two thousand and 1560 02:07:12.079 --> 02:07:18.720 twenty three was fourteen hundred dollars for four or five years, And so she 1561 02:07:18.920 --> 02:07:24.600 said that, no, you don't have nine hundred and ninety dollars coming, 1562 02:07:24.720 --> 02:07:30.560 you have seventy five dollars coming. Because they tell you they're going to pay 1563 02:07:30.600 --> 02:07:36.520 for parts and service labor, but they actually are just giving you a discount 1564 02:07:38.239 --> 02:07:42.640 on the parts of labor. Because she said my money had been all used 1565 02:07:42.720 --> 02:07:48.520 up on previous repairs except for seventy five dollars. So basically, you don't 1566 02:07:48.560 --> 02:07:54.119 have coverage anymore? Did you already? But you don't pay monthly? Right 1567 02:07:54.159 --> 02:07:58.399 now? Do You're not going to renew this thing? Right? No? 1568 02:07:58.640 --> 02:08:03.560 I have already paid unfortunately upfront. And they're telling me, well, how 1569 02:08:03.600 --> 02:08:07.039 many years ago, how many years ago did you how many years ago did 1570 02:08:07.039 --> 02:08:15.319 you buy it? Two twenty three? Oh, so it's Brandbuary of twenty 1571 02:08:15.560 --> 02:08:24.920 twenty three, and they're telling me that they don't they used the money that 1572 02:08:24.000 --> 02:08:30.520 I paid in for the parts of labor on minor repairs that I've had done 1573 02:08:30.560 --> 02:08:35.840 so far. And when she said, I know some people there upstairs, 1574 02:08:35.960 --> 02:08:39.880 I will try to get that. So wait, what are they saying, 1575 02:08:39.920 --> 02:08:41.319 Diana, what do you mean you used up the money you paid in? 1576 02:08:41.640 --> 02:08:46.279 The whole idea of a warranty is they keep fixing it anyway? Are they 1577 02:08:46.319 --> 02:08:50.399 saying once you run out of that initial premium, they don't come back. 1578 02:08:52.319 --> 02:08:56.840 Now, what they're saying is if I cancel, I don't have any money 1579 02:08:56.840 --> 02:09:00.600 coming back. Oh, he didn't want me to cancel, and I just 1580 02:09:00.680 --> 02:09:03.920 wanted to be rid of them because they are such a sleepy operations. Well, 1581 02:09:03.960 --> 02:09:07.399 of course they are. They're totally sleeved phone number. She gave me 1582 02:09:07.479 --> 02:09:11.680 her phone number, and when I tried to call her back, it said 1583 02:09:11.680 --> 02:09:18.279 this extension has been deactivated for voicemail. And I never heard back from her. 1584 02:09:18.399 --> 02:09:24.279 So I called them again and they set an appointment for March the fifth, 1585 02:09:24.279 --> 02:09:28.960 and so I am, that's the point, Diana. I'm going to 1586 02:09:28.960 --> 02:09:33.000 tell you something. Okay, we have very little luck with home warranty companies 1587 02:09:33.079 --> 02:09:41.479 because they suck so much. They just suck. Wondering I heard that your 1588 02:09:41.880 --> 02:09:50.760 your associate was to have a three way conversation with the customer, and right 1589 02:09:50.239 --> 02:09:58.279 right, we have done that in the past. I don't know who handled 1590 02:09:58.279 --> 02:10:01.560 it the last one, but I I will tell you. Was it Chopper? 1591 02:10:01.760 --> 02:10:05.159 Yes? And he got them to fix it, didn't he? No? 1592 02:10:05.159 --> 02:10:09.239 No, no, they made a settlement they did. You know what, 1593 02:10:09.319 --> 02:10:13.800 maybe we should give this to Chopper again and see if she can just 1594 02:10:13.880 --> 02:10:20.079 work out a refund or something. People listening to me, please appreciate that, 1595 02:10:20.199 --> 02:10:22.720 because, Okay, I'm gonna give it to I'm gonna give it to 1596 02:10:22.800 --> 02:10:28.239 Chopper. Okay, we'll give it to our deputy. Hold on a second. 1597 02:10:28.319 --> 02:10:31.640 I just want to make this clear. Do not buy a home warranty 1598 02:10:31.880 --> 02:10:35.920 period. Okay for the little help you'll get here and there, it's never 1599 02:10:35.960 --> 02:10:39.760 worth the money. More coming up, Go with a sure thing Denver's Best 1600 02:10:39.840 --> 02:10:43.880 roofer Excel roofing dot com. You don't pay a cent until you're content. 1601 02:10:48.239 --> 02:10:50.800 Time for an insurance check up free, no obligation. In comparison, call 1602 02:10:50.920 --> 02:10:56.880 Compass Insurance paying too much your coverage at dozens of insurance companies find out now 1603 02:10:56.960 --> 02:11:00.279 three oh three seven to seven to one. Help You'll think you're his only 1604 02:11:00.359 --> 02:11:03.920 customer. When you choose Frank durand the real estate man dot com to list 1605 02:11:03.960 --> 02:11:07.439 your home with Remax Alliance three oh three nine two zero sixteen twenty two. 1606 02:11:18.039 --> 02:11:22.640 Hi Tom Martino here three three seven to one three talk a cell roofing with 1607 02:11:22.760 --> 02:11:26.840 us in the house. And we went over the uh, the bidding thing. 1608 02:11:26.960 --> 02:11:31.479 Okay, so I put in my name on my dress and really it's 1609 02:11:31.520 --> 02:11:35.520 wonderful. You don't you don't have to see Excel roofing and it comes back 1610 02:11:35.520 --> 02:11:39.279 with your pricing. That's right, instant online question. Will you guarantee those 1611 02:11:39.319 --> 02:11:43.840 prices? They're within about five percent? What does that mean? When would 1612 02:11:43.880 --> 02:11:48.199 it be wrong? Just for some reason? Sometimes the price isn't exactly dead 1613 02:11:48.279 --> 02:11:54.279 on because this aerial view that we're using here, it's a Google satellite view, 1614 02:11:54.760 --> 02:11:56.479 and sometimes, like for your house that you're looking at right now, 1615 02:11:56.520 --> 02:12:00.600 Tom, it has a lot of valleys and there's just a lot of different 1616 02:12:00.720 --> 02:12:03.800 areas and that's all I know. I know. But that's going to use 1617 02:12:03.840 --> 02:12:07.279 more roofing material, which in turn would cause the roof to be more expensive 1618 02:12:07.560 --> 02:12:11.079 than what the prices that you're seeing right there. So I want you to 1619 02:12:11.119 --> 02:12:15.119 try it. Go to excelroofing dot com. It'll give you an estimate of 1620 02:12:15.159 --> 02:12:18.560 your roof. It's kind of cool and by the way, cool and don't 1621 02:12:18.600 --> 02:12:22.159 forget, of course, referrals dot com for help, information and referrals. 1622 02:12:22.159 --> 02:12:26.439 And you can always call three oh three Martino, leave a message and we'll 1623 02:12:26.439 --> 02:12:30.000 get back to you for help. And you can call that twenty four seven 1624 02:12:30.039 --> 02:12:35.279 three oh three six two seven eight four sixty six. And remember save all 1625 02:12:35.319 --> 02:12:35.319 your problems for me.