WEBVTT

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Yeah, ripped up, so you
don't have come running Just as fast as

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we can. Shooter's gonna help me
come, Ma Dix is the Troubleshooter Show.

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No Tom Martine, Hey, Hey, hey, I'm Tom. Welcome

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to the show. You know,
like I like to say, every day,

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the only show, it's kind of
anywhere in the universe, the longest

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running radio show with the same host
still on the air, solving problems,

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answering questions, taking complaints, making
your life a little easier. Yeah.

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So I love having this show so
we can talk about things before they frustrate

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me too much. You see on
the wide shot here of your streaming,

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I have Brooke with me from Red
Rocks, Roof and Solar, and that's

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a topic onto itself. I just
wanted to say hi, and she's on

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the shot, and then I'm gonna
go to one shot. We're gonna go

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back to Brook. But right now
I have so much to talk about.

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One of the things I want to
talk about is the whole solar industry.

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It's fragmented. You have those who
do sales, then they sell the contract,

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you know, those who take the
contract and they source the materials and

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sometimes they even sub out the installation. It's like they're a general for the

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installation but not the installer. But
they have installers, and then when you

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want service, it's crickets. So
it kind of reminded me of this satellite

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business. The TV, the direct
Dish I think is all going away anyway,

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with broadband and all that. I
mean, here's the thing with direct

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broadcast satellite. They call them dbs. It's really we're talking about Dish direct

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TV, and the problem with those
is if you wanted them installed, you

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had everybody with a pickup truck installing
them and selling them, but they wouldn't

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come back. And if you ever
had a problem, no one wants to

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fix it. Dish doesn't want to
fix it, Direct TV doesn't want to

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fix it, and the independent installers
don't want to fix it. They just

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get commissions on signing people up.
The whole thing was terrible. It still

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is, by the way. That's
why the industry is dying. There was

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no service none, So if you
called Dish, they're not really interested in

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servicing your system. Neither is Direct. They're only interested in installations, and

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there was no one really to service
them. Now the same kind of thing

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goes with solar you're out in the
wilderness, and that's some of the things

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we'll be talking about right now.
Do we have Deputy doc On anywhere because

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he has a client on video today. Hey, Doc Mohon. He was

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on a while ago and he had
a problem with home depot and I remember

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this problem. It was kind of
weird. Uh. He thinks he overpaid

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for kitchen remodeling. Doc. Can
you sum it up please? Hey,

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Tom, I was I tried a
couple of times to get in touch with

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Mohan and I was unable to So
you never really worked this. I didn't

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work it. Okay, I'm sorry. I will do it now. Okay,

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okay, though that's fine because I
didn't understand well. And I'm glad

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you called back Mohans. Sometimes this
happens, but I wanted to ask.

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I'm trying to find out the problem. It's really difficult for me to get

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to the essence of the problem.
And by the way, anyone listening can

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call with a problem, question or
complain. The sooner you call the better

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three oh three seven one three talk
three oh three seven one three eight two

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five five the sooner the better.
Don't ever let it faster, but Mohan

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had this. When was this remodeling
done? Mohan? And actually I have

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only an estimate for the remodeling.
You never did it yet. You didn't

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do it yet? No, I
didn't do it yet. They didn't do

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it. Okay, hold on who
gave you? Who gave you the estimate?

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And one guy called Anderson, Jim
Jim Anderson, Jim Anderson people?

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And is he with home Depot?
Yeah, he's a designer something. Okay?

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Were you going to were you going
to have Home Depot do the whole

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job? In other words, were
they going to hire the people to do

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it? Yes, sir, that's
sure. Okay. So you had you

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had a remodeling estimate by Home Depot
and what and you didn't do it?

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Did you pay anything yet? Yeah? I paid eight six nine dollars okay.

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Now when you paid this, what
was that eight eighty six hundred four?

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What was it for? That is
for the whole thing England? Was

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this for everything? Labor and materials
or just materials, material and labor?

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Okay? But you paid it up
front? All? Yes? Why?

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And they they wanted it to be
paid a front because they said the medials

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are ready and it is going to
be shipped. Okay now now, but

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it was your understanding by contract that
the eight six hundred dollars included labor and

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materials. Yes, sir, okay, what went wrong? Then? Tell

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me why you're calling. When I
called you first to you debuted ken and

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he talked to the store manager erin
Jelly, and she refunded an amount of

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thousand, one sixty three. Okay. I don't understand when you first called

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us, did you want to cancel
the whole thing? Is that what you

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were saying? Yes, I wondered. Okay, okay, so you called

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us because you wanted to cancel and
they won't give you a refund. Yes,

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sir, that's a point. Okay, how okay? Hold on.

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So the whole point is they're keeping
eighty six hundred dollars. Did they give

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any part of it back? You
said, yes, there is, and

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gave me hundred and sixty three and
said, okay, now I got you.

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Okay, they kept one thousand and
sixty three. They refunded me.

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Excuse me, they refunded it.
I'm sorry, sir. Yeah, and

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they refunded the money, keeping the
balance with them and uh so how much

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are they keeping right now? You
did the math. How much are they

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keeping? See six nine hundred?
Okay, Now, why did they say

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they're not giving you a refund?
They said they're working on that and they'll

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be no. No, But why
wouldn't they give you a refund on the

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whole thing? Did they claim that
something was custom ordered or anything? And

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they said the materials were ready and
it is on the way to the store.

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But okay, it doesn't I've never
heard of home Depot doing this.

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How did you make your payment?
The Jim Menderson said there to pay?

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How did you make your payment?
Was it by check, credit card or

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cash? A credit card? Home
Depot credit card? So did you try

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to contest the charge on your credit
card? Yes? And what did your

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credit card company say? That is
a city bank And I didn't have a

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direct contact with the credit card company. But this is under statement recently that

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it is expired. You have to
pay. They said it. They said

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it's too late. Yeah, I
expired. I don't understand that. Okay,

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hold on, let me ask you
this silence, When did you when

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did all this take place? When
did you sign that contract and pay the

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money? It is in two thousand
and three. The papers just roughly yeah,

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roughly two twenty three to mid or
end of the year. When mid

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year? Okay, that's all I
need to know. So Doc, we

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here the problem now right. It's
uh, it's basic, It's pretty basic.

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He paid eighty six hundred dollars mid
twenty three on a credit card.

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He wanted to cancel. How long
after you made the contract? Did you

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want to cancel? Was it a
day? Was it a week? Was

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it a month? How long after? Uh? Maybe get in a month

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because okay, within a month.
I didn't Yeah, because I didn't get

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along with this. GIMMEI Anderson because
he's doing Okay, I think I really

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think you should get your money back. I mean, I don't see why

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they should keep it. But Deputy
Doc, if you can now make sure

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we call back, I will definitely
now now that I understand it, I'll

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get in touch with Milan. Yeah, and then home Depot. I mean,

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look at I don't see why they
would keep all of that money,

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just that that it doesn't make any
sense. Kazin wants to talk about Exfinity

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Mobile, and I hope it is
not the same old problem we've been hearing.

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But Cazin get started and then we'll
take a break. What's going on,

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Kazen, I'm not talking to you. This is the story. Come

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about the July thirteen, twenty twenty
three. We have this, well have

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the phone and my son have the
phone. That Verizon and after that reachinge

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for the Xmnity Mobile because the price
was good that for the forty minutes we

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talked and the agent when they talk
to us, they say, okay,

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we are going to give you gift
cards for each phone, twenty two hundred

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dollars for each phone for you and
two hundred dollars if they did card for

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another two for my son's phone.
So you were supposed to held on,

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So you were you were supposed to
get some rebates when you bought your phones

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and switched to Exfinity. Yeah,
they give us. They give us mo

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Viso gift cards. They say,
if you give the Viso gift card for

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each boom for two hundred dollars for
you, two day daughters for another poom

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for my son, I add four
tons six tons and the off the he

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say yes, stay yes, day
four and the daughters okay, thank you.

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After that we got after two months, we got the two two Viso

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cards and the art in vacation.
When we come back, the Ultra is

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one of them. They undred dollars. Second one did decline and I told

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it to manathing movie, So hold
on so cause then hold on, I'm

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gonna come right back to you.
Okay, Well, we're gonna talk about

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this three all three seven one three
talk three all three seven one three eight

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two five five. We have more
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Alliance three oh three nine two zero
sixteen twenty two. Tom Martine here three

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oh three seven one three to three
oh three seven one three eight two five

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five. So, because then was
supposed to get two visa cards two hundred

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dollars each for activating two phones on
extanity, That's where I've gotten so far.

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So take it away, because in
what happened after that? After that

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Tom call and one of the supervis
Well, first of all, did you

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get the cards? Let's start there. Yes, I got the two cards.

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One of the authros, one of
is not utrash. Another call,

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I've called you another lady. She
pick it up the phone and they say,

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yo, we have to give you
the ortholicy one hundred dollars for each

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phone call. I say, why
you don't go listen to the tape.

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At July thirteen, at ten o'clock
twenty twenty three, go listen to the

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tape and agent the office to ask
for each phone for two hundred dollars,

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So why you are not going to
do that? They say, we cannot

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do that. I'll say, okay, what can I do? So kis

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in they're claim Let me let me
get this straight. They're claiming it was

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only two hundred dollars total. Yes, not no, no, no,

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beginning to say to Andre dollars,
I asked fourth time and he offered.

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He said fourth time, you say
his cousin to andred dollars for your phone

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to andred dollars for your song phone. So they mean they they send us,

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they send us to visa card.
The art was one of them.

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Another one they didn't decline, And
I did that mean? I called?

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The lady said no, no,
no, no, no, he didn't

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say. I say, not my
photon. He say, go listen to

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Tim and because then I understand.
But what I'm asking, what I'm saying

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is a court. If we call
Exfinity, they're going to say that you

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were only supposed to get one card
and it was for one hundred dollars for

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each phone. Yes, that I
understand, but that's the way. That's

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what they will claim. And you're
saying wrong. And if you listen to

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the original phone call. You will
be proven correct, I get it,

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I get it. You want your
other one hundred bucks bottom line? Right?

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Or one? It one? One? Oh? That okay? Okay,

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that's right, that's right. They
only gave you two hundred. You

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want another two hundred and they will
not budge. Is that what you're saying?

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Yes? Okay? But but and
you remember, you do remember the

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day of that call and the time? Right? Yes? Did they did

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they listen? Did they listen to
it? July thirteen? Fine? Okay?

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When you told him that, did
they go back and listen to it?

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One of it? One of the
supina He went to listen. He

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came back to me to say,
okay, got the good They give me

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one phone number if they called him
your dog the pon these fore daughters.

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But one was discussed? Is not
the art for us? One wasn't wasn't

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wasn't right? You know they didn't
work? So I see, I know,

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hold on, Casin cause in I
hear you introducing a wrinkle. So

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I have to ask a very simple
question right now, though you do have

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two new phones from that date,
you have two new phones on Exfinity,

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Is that right? Yes? Okay, even though one didn't work. They

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corrected that right, Oh, okay, got it, got it? Okay,

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Hey listen, we need to we
need to go over to Xfinity.

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They're ignoring this guy. I mean, it's pretty plain to me, he

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said. Listen to the tape.
They promised two hund for each. You

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know what. I wish I knew
what their their promotion was back then,

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because if it's on the internet somewhere, was it on their website about that

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promise? On the foreman, all
are talking to you, We are talking

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exactly the same point. I know. But where did you see that?

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Where did you see the offer to
visa cards for two hundred each? That

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00:17:11.480 --> 00:17:14.759
guy you told us, that's why
fourth time they say yes, save that

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00:17:14.920 --> 00:17:18.079
the office to you for you.
It was all on a phone call.

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00:17:18.240 --> 00:17:21.680
You never you didn't see it in
an ad somewhere or anything. It was

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00:17:21.759 --> 00:17:25.720
all on a phone call. Tom
is on the phone. I can listen

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00:17:25.799 --> 00:17:29.720
to the taps, I say,
go listen. If there I did the

210
00:17:29.880 --> 00:17:33.240
wrong, No, I get it. I just can't believe. I can't

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00:17:33.279 --> 00:17:36.960
believe they just won't give you the
the lousy two hundred bucks. I mean,

212
00:17:37.000 --> 00:17:38.759
you're so adamant. I don't think
you'll take all this time if you

213
00:17:38.799 --> 00:17:44.680
were lying. So who do you
know who you talked to? Their?

214
00:17:45.359 --> 00:17:48.000
No, no, no, some
god, I guess some of the Indian.

215
00:17:48.279 --> 00:17:52.759
So every time you call, you
talk to someone different. Yes,

216
00:17:53.039 --> 00:18:02.920
hey, Kachina, do we have
a corporate angel and extended Comcast? I

217
00:18:03.079 --> 00:18:04.880
know we have one at Comcast.
I'm not stry. Well that would be

218
00:18:04.960 --> 00:18:07.599
the same. They could get us
in touch. Can you do me a

219
00:18:07.640 --> 00:18:12.240
favorite, Kachina? Could you see
if can we email this to them or

220
00:18:12.319 --> 00:18:18.359
something or call them even or should
we if you want to give it to

221
00:18:18.440 --> 00:18:21.440
someone else to do it. But
I think what we need to do is

222
00:18:21.519 --> 00:18:25.160
at least get some attention for this
guy. It allows you two hundred bucks.

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00:18:25.440 --> 00:18:29.319
They made a promise they didn't come
through. I hate when that happens.

224
00:18:29.559 --> 00:18:32.440
By the way, we've heard Ecinity
doing this a lot. You know

225
00:18:32.519 --> 00:18:34.960
who else does it a lot?
Verizon used to do it a lot centrally,

226
00:18:36.200 --> 00:18:38.839
well not centrally so much, but
there are so many companies. They

227
00:18:38.920 --> 00:18:44.759
make promises on the damn phone and
when you get your bill, guess what.

228
00:18:45.799 --> 00:18:48.559
It didn't come through. We've had
a lot of issues with a T

229
00:18:48.720 --> 00:18:55.160
mobile lately. Yeah, that's right, And here's the problem. They make

230
00:18:55.240 --> 00:18:57.559
promises, they don't come through.
So who do you want to give it

231
00:18:57.599 --> 00:19:02.039
to? You? Do you want
us to like someone to call our angel

232
00:19:02.079 --> 00:19:03.839
over there and say, listen,
take care of this guy, just take

233
00:19:03.920 --> 00:19:07.279
care of him. Yeah, let
me get some information from him and then

234
00:19:07.920 --> 00:19:12.039
we can go from there. Okay, thank you. Three oh three seven

235
00:19:12.160 --> 00:19:18.079
one three talk seven one three eight
two five to five. Now Deputy Dollar

236
00:19:18.160 --> 00:19:21.359
has a follow up. We'll get
to. Ted wants to talk about easylock

237
00:19:21.400 --> 00:19:26.240
with Deputy Dollar. This was a
problem that was hard to believe, but

238
00:19:26.559 --> 00:19:29.400
I hope we have some progress on
that. We also have Brooke White with

239
00:19:29.519 --> 00:19:33.359
us from red rox roof and Soolar
redrocks dot redrosars dot com, and I

240
00:19:33.440 --> 00:19:36.559
wanted to ask her a quick question. I'm going to go to our white

241
00:19:36.559 --> 00:19:40.039
shot here. Now, Brook,
that white shot means two shot. It

242
00:19:40.079 --> 00:19:42.400
doesn't mean I think you're wide at
all. Now, by the way,

243
00:19:44.599 --> 00:19:45.640
show me, give me your bottle. Give me. I'm gonna show this.

244
00:19:47.200 --> 00:19:51.119
If you're streaming, guys, I
know you're streaming my moron stream guys

245
00:19:51.160 --> 00:19:53.440
and guys, Okay, do you
see this bottle? I swear to god

246
00:19:53.559 --> 00:19:56.759
this is what she drinks in a
day, and it's got all the different

247
00:19:56.799 --> 00:20:00.279
times, from eight to eight in
the morning, ten morning, noon too

248
00:20:00.519 --> 00:20:06.119
for Si Katschina. If you ever, if you ever drink this much water,

249
00:20:06.160 --> 00:20:07.839
would you even be in the studio. If I drink this much water,

250
00:20:07.920 --> 00:20:11.440
I'd have to put the microphone in
the in the bathroom. I swear

251
00:20:11.480 --> 00:20:15.640
to you this is what she drinks. Now, I mean I thought it

252
00:20:15.759 --> 00:20:19.480
come on well anyway. By by
the way, you should for sure have

253
00:20:21.400 --> 00:20:26.839
waterpros dot nets reverse osmosis thing im
for the hell of it. Where'd you

254
00:20:26.880 --> 00:20:29.640
get that water from your faucet?
From your where'd you get it from the

255
00:20:29.720 --> 00:20:33.799
tap? My husband installed like some
filters. Oh, so you do have

256
00:20:33.920 --> 00:20:37.279
it good? You have good water. Okay, it's important to have good

257
00:20:37.319 --> 00:20:48.000
water. You won't get it better
than waterpros dot net. Go with a

258
00:20:48.119 --> 00:20:52.400
sure thing Denver's best roofer Excel roofing
dot com. You don't pay a cent

259
00:20:52.640 --> 00:20:59.480
until you're content. Time for an
insurance check up free, no obligation in

260
00:20:59.519 --> 00:21:03.839
comparison and call compass insurance paying too
much your coverage at dozens of insurance companies.

261
00:21:03.960 --> 00:21:07.359
Find out now three all three seven
seven to one help you'll think you're

262
00:21:07.440 --> 00:21:11.279
his only customer when you choose Frank
durand the real estate man dot com to

263
00:21:11.400 --> 00:21:17.079
list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

264
00:21:23.880 --> 00:21:26.920
Hi, how marts? You you
here? Three all three seven one

265
00:21:26.960 --> 00:21:33.039
three talk three oh three seven one
three A two five five. So,

266
00:21:33.839 --> 00:21:37.920
Deputy Dollar, you've been working with
Ted. Let me look this one up.

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00:21:37.160 --> 00:21:45.119
This is Ted from yesterday and he
had a problem with easylock. Uh,

268
00:21:45.279 --> 00:21:51.799
bring me up to date on the
problem. Actually, I mean I

269
00:21:51.880 --> 00:22:00.720
didn't have the sir, a little
more information, all right, So hold

270
00:22:00.759 --> 00:22:03.640
on a sec. Let's bring Ted
up. Ted. I'm looking for your

271
00:22:03.720 --> 00:22:04.839
call here. I don't know why
I don't have it. Ted, tell

272
00:22:04.880 --> 00:22:07.359
me what you were calling about.
I'll find your call here, Go ahead,

273
00:22:07.400 --> 00:22:11.920
Sir. I was I was just
curious about it. Uh. I've

274
00:22:11.000 --> 00:22:15.519
never heard of what they're what they're
doing to, you know, release some

275
00:22:15.599 --> 00:22:18.079
equity out of a house. And
I, oh, that was it?

276
00:22:18.400 --> 00:22:22.240
He was, Okay, that was
it. Uh, this was a new

277
00:22:22.400 --> 00:22:27.240
loan that you found. And by
the way, Dollar, did you did

278
00:22:27.279 --> 00:22:33.359
you go online and call them or
what? Yes, I called and talked

279
00:22:33.400 --> 00:22:37.279
to the very night. Gentlemen,
Henry and their customer service department. Now

280
00:22:37.480 --> 00:22:41.319
I want to explain to people why
we're doing this. Is it? What

281
00:22:41.519 --> 00:22:45.200
was that u r L? Again? Was it easylock dot Com? No?

282
00:22:45.359 --> 00:22:49.200
Easy, easy knock can't. Okay, I'm sorry, I'm sorry,

283
00:22:49.240 --> 00:22:52.400
that's what it was. See I
think you wrote that down wrong for me.

284
00:22:53.480 --> 00:22:56.960
Oh no, she didn't. Damn, it's my fault. Never mind,

285
00:22:56.079 --> 00:23:02.119
forget it, Kachina, I'm trying
to blame somebody. Easy knock okay,

286
00:23:02.799 --> 00:23:07.720
and easy knock. Basically, they
claimed you could get the equity out

287
00:23:07.720 --> 00:23:14.680
of your home without selling it and
what else? Oh you thought, and

288
00:23:14.759 --> 00:23:18.160
we're selling your house, but you
could keep it. It's it was a

289
00:23:18.240 --> 00:23:22.160
weird come on, So what what
is it? It's actually a sale lease

290
00:23:22.200 --> 00:23:26.119
of your own home. Isn't it
a dollar? What did you find out?

291
00:23:26.839 --> 00:23:30.680
Yeah, it's a They have two
programs, but it is kind of

292
00:23:30.200 --> 00:23:36.839
a sale and lease back. They
call it sell and say it's good for

293
00:23:37.039 --> 00:23:40.000
up to five years. You can
be within the program. Hold on,

294
00:23:40.240 --> 00:23:45.480
hold on, you sell your house
to this company? Yes, and then

295
00:23:45.559 --> 00:23:49.640
what and then you can get seventy
five percent of your equity house of the

296
00:23:49.720 --> 00:23:55.920
house. Okay? Then what?
And then easy knock, will pay maintenance,

297
00:23:56.079 --> 00:24:00.960
they pay homeowners insurance. In other
words, they take over the house

298
00:24:00.039 --> 00:24:06.519
and you make one monthly payment to
them. Yes, like you're renting it

299
00:24:06.640 --> 00:24:08.559
or releasing it. Yeah, and
then what how do you get your house

300
00:24:08.680 --> 00:24:15.759
back? They have a program where
you can buy it back. I think

301
00:24:15.839 --> 00:24:18.640
this program is designing Now, wait
a minute, wait a minute. When

302
00:24:18.680 --> 00:24:23.119
you sell your house, you only
get seventy five percent of the equity.

303
00:24:25.440 --> 00:24:33.200
Yes, so you're literally selling your
house for seventy five percent, not of

304
00:24:33.359 --> 00:24:40.319
the value, but seventy five percent
of the equity. Will you sell the

305
00:24:40.400 --> 00:24:42.480
house, they'll do the appraisal,
they'll pay for an appraisal. Okay,

306
00:24:42.519 --> 00:24:47.240
so no, So let's say,
let's just make it an easy number.

307
00:24:47.960 --> 00:24:52.720
You sell your house for one hundred
thousand dollars to them, and they only

308
00:24:52.920 --> 00:24:59.559
give you and let's say you owe
twenty five thousand, so you have seventy

309
00:24:59.640 --> 00:25:03.680
five inequity and you only get seventy
five percent of that. That's the way

310
00:25:03.720 --> 00:25:10.240
I understand it. Yeah, well
that's okay, Then what and then you

311
00:25:10.359 --> 00:25:15.480
can continue on that program? I
believe what it's really designed for people that

312
00:25:15.680 --> 00:25:18.680
have maybe a little lower credit scores. They're having problems. No, I

313
00:25:18.799 --> 00:25:22.839
get it, then you rent it
back cash. Then you rent it back.

314
00:25:23.480 --> 00:25:30.519
How do you get your house back? I'd have to look that up

315
00:25:30.559 --> 00:25:33.400
a little bit more, but you
can. I mean, I think that's

316
00:25:33.480 --> 00:25:37.359
the main question I had. I
mean, basically, you're getting a seventy

317
00:25:37.440 --> 00:25:41.920
five percent loan to value, except
you're not. You're not even getting a

318
00:25:41.000 --> 00:25:45.799
seventy five percent loan to value.
What you're getting is you're getting seventy five

319
00:25:45.839 --> 00:25:49.559
percent of your equity to live in
your house, and you have to pay

320
00:25:49.680 --> 00:25:53.519
rent and then they take care of
all of it like a landlord. I

321
00:25:53.640 --> 00:25:57.200
get that part of it. Okay, Now what Now, there's a lot

322
00:25:57.279 --> 00:26:02.240
of value in that home. So
would he come on the air and talk

323
00:26:02.279 --> 00:26:04.400
to us. It's going to be
a friendly call, could you ask him?

324
00:26:04.559 --> 00:26:07.559
Absolutely? Yeah, all right,
let's try to get more information.

325
00:26:08.160 --> 00:26:11.160
Again, if anyone else knows about
this, let us know. Dollar.

326
00:26:11.200 --> 00:26:15.640
I didn't mean to jump on your
case. What I meant was I really

327
00:26:15.759 --> 00:26:18.119
want to know the downsides to this. I mean, you know, I

328
00:26:18.160 --> 00:26:22.200
don't want people trying to snag you
know, the money that is not going

329
00:26:22.279 --> 00:26:26.519
to do him any good. So
if I do the math right, let's

330
00:26:26.559 --> 00:26:30.319
just take how much is your house
worth ted, Probably three hundred and fifty

331
00:26:30.359 --> 00:26:37.079
thousand, and what do you owe
on it? Probably two hundred and fifty

332
00:26:37.119 --> 00:26:41.680
thousand. Wait, somewhere in there, you owe every dime of you you

333
00:26:41.759 --> 00:26:45.759
don't have anything? Well I don't
have I don't have much, probably like

334
00:26:45.079 --> 00:26:49.839
sixty thousand inequality well you know,
okay, So so basically that's where I

335
00:26:49.920 --> 00:26:52.759
was. I got confused because I
was like, this doesn't sound right.

336
00:26:53.200 --> 00:26:56.960
No, no, no, no. If you have sixty thousand so much,

337
00:26:56.079 --> 00:27:00.480
let's hold on a second. Man, if your house is worth three

338
00:27:00.640 --> 00:27:06.920
fifty, you're saying that you owe
about two seventy to eighty two fifty.

339
00:27:07.680 --> 00:27:10.839
Okay, you let's say you owe
two to fifty, so we minus two

340
00:27:10.960 --> 00:27:15.240
fifty. Now you have one hundred
thousand inequity times, so you get seventy

341
00:27:15.279 --> 00:27:19.119
five grand. But then they own
your home, so they bought your home.

342
00:27:19.759 --> 00:27:23.279
That's what I couldn't figure out.
Well, they bought your home house

343
00:27:23.319 --> 00:27:26.640
for seventy five thousand dollars, you
know that's that would be crazy. Well,

344
00:27:26.960 --> 00:27:30.160
now they're going to pay off their
they're going to pay off the loan.

345
00:27:30.640 --> 00:27:36.079
So if you owe two fifty plus
seventy five. They're going to be

346
00:27:36.160 --> 00:27:40.519
buying your house for three twenty five
and you say it's worth about three fifty,

347
00:27:40.640 --> 00:27:44.119
so they're getting a discount going in. I see that right, right

348
00:27:44.279 --> 00:27:48.039
right, And if you don't pay
any commissions or anything. Okay, it's

349
00:27:48.200 --> 00:27:53.119
it's kind of equivalent truly to selling
it for three fifty. It kind of

350
00:27:53.279 --> 00:27:57.000
is dollar. You can see this
right? Oh? Absolutely, yeah,

351
00:27:57.119 --> 00:28:02.680
So now so it is equivalent in
this case to a sale. And now

352
00:28:02.799 --> 00:28:04.599
you own the house, now they
own the house. You have some cash,

353
00:28:06.319 --> 00:28:10.039
just like if you sold it probably
at market value, who the hell

354
00:28:10.160 --> 00:28:15.440
knows. Then then you pay a
monthly payment. But what I want to

355
00:28:15.559 --> 00:28:21.559
know is then what then what so
so dollar? Ask him, Idy'll explain

356
00:28:21.640 --> 00:28:26.160
the program and we have a wide, a wide listenership. If they won't,

357
00:28:26.200 --> 00:28:27.920
then there's a problem. If they
don't have anyone that will come on

358
00:28:29.039 --> 00:28:33.240
and explain it, then it's a
scam. That's my opinion. Hold on

359
00:28:33.400 --> 00:28:41.960
three oh three seven one three talks
seven one three eight two five five Go

360
00:28:41.119 --> 00:28:45.319
with a sure thing Denver's Best Roofer
Excel roofing dot com. You don't pay

361
00:28:45.359 --> 00:28:52.160
a cent until you're content. Time
for an insurance check up free, no

362
00:28:52.240 --> 00:28:57.119
obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens

363
00:28:57.160 --> 00:29:00.839
of insurance companies find out now three
O three seven seven to one help.

364
00:29:02.000 --> 00:29:04.799
You'll think you're his only customer when
you choose Frank durand the real estate man

365
00:29:04.880 --> 00:29:10.319
dot com to list your home with
Remax Alliance three all three nine two zero

366
00:29:10.480 --> 00:29:21.960
sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven one

367
00:29:22.079 --> 00:29:29.880
three talk seven one three eight two
five five. So this easy lock has

368
00:29:29.960 --> 00:29:33.599
me intrigued as hell easy knock.
I'm sorry, Damn, I keep saying

369
00:29:33.680 --> 00:29:38.559
lock, easy knock. It has
me intrigued. I want to I want

370
00:29:38.640 --> 00:29:45.160
to explore it. Folks. Do
you know in California they're doing loans not

371
00:29:45.359 --> 00:29:49.279
loans, they're buying part of your
yard or lot so they can put mini

372
00:29:49.359 --> 00:29:53.480
houses on it. Have you heard
about that one? And that'll be coming

373
00:29:53.559 --> 00:30:00.960
to Colorado soon because we know as
California goes, so do so do the

374
00:30:00.160 --> 00:30:06.359
laws of Colorado. Now, Polis
did sign something. It's pretty cool.

375
00:30:07.599 --> 00:30:12.920
It's the neuro Privacy Act. Had
to have you heard about it? Neuroprivacy

376
00:30:14.039 --> 00:30:18.079
law. He signed it, you
know, I often criticize both sides,

377
00:30:18.160 --> 00:30:23.200
but I criticize Polist a lot because
he's our governor right now, and I

378
00:30:23.400 --> 00:30:33.799
like this law. It basically establishes
privacy laws for neurotransmitted information. Do you

379
00:30:33.839 --> 00:30:37.119
don't know what I'm talking about?
Your thoughts, your reactions, your body

380
00:30:37.200 --> 00:30:45.160
temperature, your pulse rate, your
sexual arousal, your eyesight. I'm not

381
00:30:45.359 --> 00:30:48.680
kidding. By the way, now
more and more watches, smart watches,

382
00:30:51.119 --> 00:30:56.640
they're recording our health data. Do
you know there are no laws to cover

383
00:30:56.759 --> 00:31:02.640
that? Now? There are hippo
laws for doctors, deputy doc there are

384
00:31:02.759 --> 00:31:04.759
plenty of hippo laws, but do
you know for the data itself there are

385
00:31:04.839 --> 00:31:10.400
no hippo laws. I'm talking about
if you give those that data to a

386
00:31:10.519 --> 00:31:14.799
doctor, that doctor can't share it. But if you give it to your

387
00:31:14.920 --> 00:31:18.640
watch, there are no hippo laws
for watches. Correct, there are no

388
00:31:18.920 --> 00:31:26.119
hippo laws for guess what Elon Musk's
neuro implants. I mean, he's working

389
00:31:26.160 --> 00:31:33.519
on implans for all kinds of reasons. Now here's the deal. That information

390
00:31:34.519 --> 00:31:40.480
in Colorado now is protected. I
think that's pretty cool, but that should

391
00:31:40.519 --> 00:31:44.720
be a federal law, for God's
sakes. There will be a time when

392
00:31:44.759 --> 00:31:48.640
we're going to have implants. We
will. There is no doubt in my

393
00:31:48.799 --> 00:31:55.240
mind, there will be a chip
for a credit, for voter identification,

394
00:31:55.920 --> 00:32:00.720
for anything that you can think of, there will be there be chips.

395
00:32:00.960 --> 00:32:05.759
Now, you and I might think, hell, no, you know,

396
00:32:06.319 --> 00:32:09.720
or mark of the beast or whatever, because we're holdovers. But the new

397
00:32:09.799 --> 00:32:14.200
people, hell, they'll do it, you know, like like this law

398
00:32:14.279 --> 00:32:17.920
with TikTok right saying you got to
divest, bite dance, bite me,

399
00:32:19.079 --> 00:32:22.039
bite dance. You got to you
gotta divest over the next nine months or

400
00:32:22.079 --> 00:32:25.119
we're gonna we're gonna ban it.
Well, listen to this one. Listen

401
00:32:25.200 --> 00:32:30.440
to this one. There are kids, all kinds of young people, kids,

402
00:32:30.480 --> 00:32:34.160
well, young adults. They're all
protesting this, saying, oh,

403
00:32:34.599 --> 00:32:37.839
we love TikTok. TikTok's wonderful.
They don't have a clue. Now I

404
00:32:37.920 --> 00:32:39.240
don't either, by the way,
But they don't have a clue if TikTok

405
00:32:39.319 --> 00:32:43.559
is spying on them or us or
anything. Neither do I. They don't

406
00:32:43.559 --> 00:32:46.119
have a clue. But why do
they love it? For one reason?

407
00:32:46.240 --> 00:32:51.279
Only selfishness? Now I'm not saying, by the way, it's bad Okay,

408
00:32:51.359 --> 00:32:52.559
I don't. I don't really know
enough about it. I don't know

409
00:32:52.680 --> 00:32:59.039
if TikTok is spying on us.
I truly don't know that. But I

410
00:32:59.200 --> 00:33:02.920
do know that these kids don't know
it either, So I don't even know

411
00:33:02.960 --> 00:33:07.920
if Congress knows it. Doc what
every time you go on the computer,

412
00:33:08.519 --> 00:33:14.519
there's spying on you, whether it's
TikTok or Facebook or no. You're right,

413
00:33:14.599 --> 00:33:16.400
they're not the only ones. But
they're saying they're spying for the Chinese

414
00:33:16.480 --> 00:33:22.680
government. So here's the deal.
What I'm getting at is everyone is out

415
00:33:22.759 --> 00:33:25.640
for themselves. I don't care how
you look at it. The world has

416
00:33:25.720 --> 00:33:31.319
not changed unless your mother Cabrini or
mother Teresa that you are out for yourself.

417
00:33:32.000 --> 00:33:37.079
You're out for yourself. Who isn't. Now? Obviously we all do

418
00:33:37.200 --> 00:33:39.200
our own little charitable works here and
there. We do, okay, and

419
00:33:39.319 --> 00:33:43.960
that's wonderful. We have a lot
of kind people. But bottom line is

420
00:33:44.359 --> 00:33:46.880
we look out for ourselves and our
family. We do. Now, I

421
00:33:47.000 --> 00:33:52.000
want to look more into this easy
knock. Also, Kim has a problem

422
00:33:52.400 --> 00:33:59.720
with perfect teeth, and then we
have this mile high Honda thing. Really

423
00:34:00.319 --> 00:34:04.519
kisses me off when I look at
this uh, I look at this contract

424
00:34:04.559 --> 00:34:08.679
that Heather signed. Now, she
sent me the contract. It was hard

425
00:34:08.760 --> 00:34:12.360
for me to read. She took
pictures of the county, but I did

426
00:34:12.400 --> 00:34:15.440
get through it. We need someone
to help her on that one. We'll

427
00:34:15.480 --> 00:34:20.719
come back to that and Mile High
Honda. We'll also talk to Kim about

428
00:34:20.800 --> 00:34:23.800
Perfect Teeth and any calls you had
at three O three seven one three Talks

429
00:34:23.800 --> 00:34:28.840
seven one three eight two five five, and of course redrocksars dot com,

430
00:34:28.920 --> 00:34:32.519
Redrocks roof and Solar. We're gonna
talk about solar systems and the benefits coming

431
00:34:32.599 --> 00:34:37.440
up. Go with a sure thing
Denver's Best roofer Excel Roofing dot com.

432
00:34:37.639 --> 00:34:45.199
You don't pay a cent until you're
contenth. Please time for an insurance check

433
00:34:45.320 --> 00:34:50.880
up free no obligation comparison call Compass
Insurance paying too much your coverage at dozens

434
00:34:50.920 --> 00:34:53.559
of insurance companies find out now three
O three seven seven to one help.

435
00:34:53.760 --> 00:34:58.519
You'll think you're his only customer when
you choose Frank durand the real estate Man

436
00:34:58.599 --> 00:35:02.079
dot com to list your home with
Remax Alliance three oh three nine two zero

437
00:35:02.199 --> 00:35:17.519
sixteen twenty two. Rita News need
advice so you don't have come running as

438
00:35:17.599 --> 00:35:24.239
fast as you can. No Shooter's
gonna help coming. Man Dix is the

439
00:35:24.440 --> 00:35:31.400
Troubleshooter Show. No Tom Martino,
Tom Martino here, Welcome to the show.

440
00:35:31.519 --> 00:35:36.400
Three oh three seven one three talk
seven one three eight two five five

441
00:35:37.360 --> 00:35:39.400
Welcome. We are here to help
you solve problems, answer questions, take

442
00:35:39.440 --> 00:35:45.320
complaints. This hour brought to you
by who Frank Duran, the real Estateman

443
00:35:45.760 --> 00:35:47.599
dot com. I coined that phrase
thirty years ago and I met him and

444
00:35:47.920 --> 00:35:52.159
or maybe a little after that.
But the guy's great, whether buying or

445
00:35:52.199 --> 00:35:57.000
selling, and he does a free
analysis of your home for the asking no

446
00:35:57.199 --> 00:36:00.239
obligation. I'm gonna give you a
story here real quick. So we have

447
00:36:00.320 --> 00:36:07.679
two people trying to sell houses.
One went to Frank, one went to

448
00:36:07.760 --> 00:36:09.719
someone else. They said, I
want to keep it in the nevermind.

449
00:36:09.880 --> 00:36:13.599
I want to keep it with friends. I said, okay, but this

450
00:36:13.760 --> 00:36:17.679
is business. I don't know why
people mix friendship with business. But here's

451
00:36:17.719 --> 00:36:27.159
the contrast. The home Franks listed
multiple multiple showings and offers. The one

452
00:36:27.239 --> 00:36:34.960
the friend is doing crickets nothing zippo
on the market the same amount of time

453
00:36:36.599 --> 00:36:37.960
Frank around the real estate Man dot
com. Three h three, nineteen zero

454
00:36:38.039 --> 00:36:45.480
sixteen twenty two. All right,
we were talking about a topic about retirement

455
00:36:45.599 --> 00:36:51.079
off the air and I got this
inquiry. So, Kachina, when you

456
00:36:51.159 --> 00:36:57.400
get a chance, I'd like to
get one of the men from Retirement Planning

457
00:36:57.480 --> 00:37:02.360
Center of the Rockies on to ask
them about this. It was about a

458
00:37:02.440 --> 00:37:08.719
requirement for retirement that rhymes. It's
very easy question. If they could come

459
00:37:08.800 --> 00:37:15.679
on, I would appreciate it,
Thank you. Now, Kim has an

460
00:37:15.719 --> 00:37:22.280
issue with Perfect Teeth. What is
now? For those who listen. For

461
00:37:22.400 --> 00:37:28.199
those listening, I should say Perfect
Teeth is not a dentist. Perfect Teeth

462
00:37:28.320 --> 00:37:36.239
is a marketing organization that goes out
to independent dental offices and enrolls these people

463
00:37:36.639 --> 00:37:40.039
into the program. I'm not sure
how they're compensated, but it's a marketing

464
00:37:40.119 --> 00:37:46.480
program. So these independent dentists carry
the banner Perfect Teeth, and they're all

465
00:37:46.599 --> 00:37:52.280
independently owned and operated. So go
ahead, what's going on? I just

466
00:37:52.320 --> 00:37:57.519
wanted to say that because she's probably
having an issue with a dentist with the

467
00:37:57.639 --> 00:38:01.320
Perfect Teeth banner. Maybe, but
let's talk what's going on? Kim?

468
00:38:05.960 --> 00:38:13.400
Hello, Kim? All right,
shouldn't hear wrong? Yes, Kim Guy

469
00:38:13.519 --> 00:38:20.920
go ahead, what's going on?
And you're right about. The office I

470
00:38:21.360 --> 00:38:30.679
go to is the one on Eisenhower
in Loveland, Colorado. And I don't

471
00:38:30.719 --> 00:38:34.639
really know if there's actually a dentist
there anymore, because that's part of the

472
00:38:34.719 --> 00:38:42.360
problem, because I went in October
of twenty Well, I'm pretty certain they're

473
00:38:42.400 --> 00:38:45.440
going to have a dentist there.
I mean, I don't know who's I

474
00:38:45.480 --> 00:38:50.000
don't know who the actual dentist is
anymore, because that's the last thing that

475
00:38:50.119 --> 00:38:52.760
I ran into. So what's the
problem. Let's get to the problem.

476
00:38:53.039 --> 00:39:00.599
When did this problem occur? Uh
October of twenty twenty three, and what

477
00:39:00.840 --> 00:39:07.320
happened. I went for a in
exam and I have upper dentures already,

478
00:39:08.000 --> 00:39:15.039
and I had teeth that were bothering
me on the bottom. And I saw

479
00:39:15.119 --> 00:39:21.000
the dentist. He said, Okay, we can remove most of your teeth

480
00:39:21.119 --> 00:39:23.360
and then leave three teeth and you
could have dentiers on the bottom, and

481
00:39:24.079 --> 00:39:28.840
so they would anchor to those three
teeth. They would use those as anchors.

482
00:39:29.760 --> 00:39:34.760
Yes, but they also those three
remaining teeth would need root canals.

483
00:39:35.360 --> 00:39:40.480
Okay, So anyway, so he
scheduled me for their oral surgeon. That

484
00:39:40.679 --> 00:39:44.639
was going to be in the office
and they actually had an appointment for the

485
00:39:44.760 --> 00:39:51.000
next day to have the extractions done, and that was with doctor Hardy.

486
00:39:52.039 --> 00:39:58.000
So I went in. It wasn't
pleasant, but you know, it was

487
00:39:58.159 --> 00:40:00.440
well nothing, no, it never
is, so that what what happened.

488
00:40:00.480 --> 00:40:05.800
Yah. So he wasn't really nice. I mean he was like really rough

489
00:40:05.920 --> 00:40:08.599
with me, and but I was
like, I got to get this done.

490
00:40:08.719 --> 00:40:13.679
I'm just I don't care, you
know. So he pulled the teeth,

491
00:40:14.280 --> 00:40:19.280
dut that done. As I was
leaving, they said, okay,

492
00:40:21.960 --> 00:40:28.519
you'll come back on November the sixth
and get impressions made. So I went

493
00:40:28.599 --> 00:40:32.239
back on November the sixth, had
the impressions made. I saw doctor Muirs

494
00:40:32.280 --> 00:40:37.800
again and as I was leaving,
I said, oh, how long will

495
00:40:37.840 --> 00:40:40.760
this take, you know, until
I get my genters and she was like,

496
00:40:40.840 --> 00:40:44.320
oh, well, it won't be
long. And I said, did

497
00:40:44.400 --> 00:40:47.599
my insurance approve it? And she
said yes, we got approval for upper

498
00:40:47.679 --> 00:40:52.079
and lower genters because my upper denters
were had been broken and they had been

499
00:40:52.159 --> 00:40:58.000
repaired and they were like on borrow
time. Okay, So they got approval

500
00:40:58.079 --> 00:41:01.719
for upper and lower. So everything
seemed, you know, like okay,

501
00:41:02.079 --> 00:41:09.039
I'm moving along. And then they
said they would call me when my denters

502
00:41:09.079 --> 00:41:13.320
were in. Yeah, so where
are we going with this? Like real

503
00:41:13.440 --> 00:41:16.199
quick here, what is the problem. The problem is is I don't have

504
00:41:16.280 --> 00:41:22.320
any dentures. I called back over
and over and over. Wait a minute,

505
00:41:22.440 --> 00:41:28.760
so why you have extractions? You
have the root canals, you're waiting.

506
00:41:29.239 --> 00:41:35.119
Why don't you have dentures? Because
I get a bunch of different answers.

507
00:41:35.159 --> 00:41:37.639
One time it was, well,
we can't call the lab because the

508
00:41:37.719 --> 00:41:42.519
lab is the electricity is off.
It's a lab. Yeah, but m

509
00:41:42.719 --> 00:41:45.679
after all this time, if you
called today, what would they tell you.

510
00:41:46.280 --> 00:41:51.119
Well, the last thing they told
me was that they have a new

511
00:41:51.239 --> 00:41:57.440
dentist and they have to get approval
again. And that was okay. Did

512
00:41:57.480 --> 00:42:00.039
they pay? Did you pay them
anything? I didn't pay them for the

513
00:42:00.119 --> 00:42:06.079
dentures. I paid them for the
extractions and the visit. Okay, that's

514
00:42:06.119 --> 00:42:08.800
fine. Then if you haven't paid
anything, you know what I would do

515
00:42:08.840 --> 00:42:13.199
at this point, I would cut
bait. I'd leave go somewhere else.

516
00:42:13.280 --> 00:42:15.760
For God's sakes, Why would you
continue with the place. What's that?

517
00:42:16.639 --> 00:42:22.920
My insurance ended on March of this
year, So what is that insurance.

518
00:42:22.960 --> 00:42:29.480
Well, I don't have any money
to pay for dentures now, so they

519
00:42:29.599 --> 00:42:36.320
strung me along for six months and
now I don't have insurance, so I'm

520
00:42:36.440 --> 00:42:42.599
like still without But they didn't get
paid from your insurance, right, No,

521
00:42:42.800 --> 00:42:46.960
they did not know that, I
can tell so right now, here's

522
00:42:47.039 --> 00:42:51.880
the problem. If you're going to
try to hold them responsible for the cost

523
00:42:51.960 --> 00:42:55.840
of dentures because they strung you along, unless they did it on purpose,

524
00:42:57.480 --> 00:43:02.639
with intent, or through negligence,
and to try to prove that is ten

525
00:43:02.719 --> 00:43:10.239
times more expensive than getting your dentures. Kim, that's the truth. That's

526
00:43:10.320 --> 00:43:15.480
not necessarily the best news for you, but it's the truth. It really

527
00:43:15.599 --> 00:43:17.559
is. You're trying to make the
case. I mean, in a perfect

528
00:43:17.679 --> 00:43:22.840
world, you would like to make
the case that because they strung you along

529
00:43:23.679 --> 00:43:29.480
and you no longer have insurance,
they should pay for it. Yeah.

530
00:43:30.480 --> 00:43:34.159
Yeah, Now I want to ask
you something. Why don't you have insurance

531
00:43:35.719 --> 00:43:40.360
because I'm over income for Medicaid Now
I have Medicaid. Oh crap, I

532
00:43:40.719 --> 00:43:47.400
get for a man. Oh wow, now I understand. So Medicaid was

533
00:43:47.480 --> 00:43:52.800
going to pay for it, yes, and they had approved it, dang

534
00:43:52.880 --> 00:43:57.400
it. So how much over income? Are you get back? No,

535
00:43:57.639 --> 00:44:01.039
I get what you're saying. How
much over in come? Are you five?

536
00:44:07.320 --> 00:44:14.679
You're literally make five hundred dollars more? And and is that five hundred

537
00:44:14.719 --> 00:44:19.440
a year? Yeah? I mean
yeah, that's no a month. I

538
00:44:19.559 --> 00:44:22.639
guess I don't know. Actually,
now that you asked that, well,

539
00:44:22.760 --> 00:44:25.760
because I was going to say,
man, if it's oh, listen,

540
00:44:27.440 --> 00:44:30.519
listen, this is a This is
a case of someone trying to do better

541
00:44:30.599 --> 00:44:36.440
in life and getting penalized for it. That's what That's what you're doing.

542
00:44:37.199 --> 00:44:38.400
Did you get a better job,
Kim? Or did they just give your

543
00:44:38.480 --> 00:44:42.239
razor? Well? I mean,
I'm sixty two years old and I'm on

544
00:44:42.679 --> 00:44:47.239
I'm on disability. Oh is that
the income you're talking about? The discipline?

545
00:44:47.920 --> 00:44:52.039
So is the disability income the one
that puts you over? Yes?

546
00:44:52.840 --> 00:45:00.239
Oh dang it. Okay, Kim, here's the deal. How much are

547
00:45:00.280 --> 00:45:07.920
those dentures going to cost? I
don't know about fifteen hundred? I guess

548
00:45:08.239 --> 00:45:14.559
I don't even really know. I
think it's I don't know. Can you

549
00:45:14.639 --> 00:45:16.679
find out? I remember when I
got to other dentures, it was,

550
00:45:19.039 --> 00:45:21.639
well, you better do it quickly, do you don't, Kim? Do

551
00:45:21.719 --> 00:45:23.880
you know once you have all those
extractions. If you don't do the dentures,

552
00:45:23.960 --> 00:45:27.760
you're going to have a problem,
right, I know, that's I

553
00:45:27.920 --> 00:45:30.960
know. I mean, I hurt, my gums are killed. Yeah,

554
00:45:31.000 --> 00:45:35.039
yeah, but they're not. Your
mouth isn't shifting yet, but it will.

555
00:45:35.920 --> 00:45:39.159
I know. So I know.
Here's what we have to do.

556
00:45:39.400 --> 00:45:45.360
Hold on, I need to get
someone on from our dentist, our dental

557
00:45:45.519 --> 00:45:49.000
expert. She's really hard to get
on. But I want to reschedule this.

558
00:45:49.119 --> 00:45:52.280
Here's why I want to figure out
a way. I want to know

559
00:45:52.400 --> 00:45:57.800
what these are going to cost approximately, because you might see if you could

560
00:45:57.880 --> 00:46:00.199
take these guys to small claims court, then it won't cost you that much

561
00:46:00.280 --> 00:46:05.000
to find out if a judge agrees
with you on the negligence right or on

562
00:46:05.119 --> 00:46:07.519
the breach of contract, call it
a breach of contract. And really,

563
00:46:07.639 --> 00:46:10.880
I forget it. If you're gonna
have to hire an attorney, for forget

564
00:46:10.920 --> 00:46:15.239
it, it's never gonna work.
That's why I ask how much these are

565
00:46:15.280 --> 00:46:19.199
gonna cost? Kim? Can you
get an estimate from anyone on what they

566
00:46:19.239 --> 00:46:22.960
will cause? Can you ask the
office that you've been talking to say to

567
00:46:22.039 --> 00:46:25.519
them, hey, I don't have
insurance anymore. I need to know what

568
00:46:25.559 --> 00:46:30.800
they're gonna cost. Yeah, ask
me if I can get a call back

569
00:46:30.880 --> 00:46:35.079
from them. They're always telling me
i'll call you back tomorrow. That way,

570
00:46:35.280 --> 00:46:37.559
we can't call it because they're going
to throw hip in our face.

571
00:46:37.639 --> 00:46:43.400
So if you could or and then
also could you, Katschina, could we

572
00:46:43.920 --> 00:46:49.519
try to get This is so hard, but I'm sure we can find a

573
00:46:49.599 --> 00:46:55.480
time to get her on. Uh
doctor Kelly, our dentist, I say,

574
00:46:55.559 --> 00:47:00.320
our dentist, sus and me and
Mark, Hey, Tom, can

575
00:47:00.360 --> 00:47:07.000
I ask a question? Yeah?
Okay. So let's say in October Medicaid

576
00:47:07.039 --> 00:47:14.119
approved the dentures and they started to
make the dentures in October. Isn't she

577
00:47:14.280 --> 00:47:16.440
covered with God? You know what
you're talking about? Something like this?

578
00:47:17.000 --> 00:47:20.679
What if you were in short and
had a car accident and then you went

579
00:47:20.719 --> 00:47:22.880
on and didn't have that insurance where
they still cover you. Yes, exactly,

580
00:47:23.199 --> 00:47:27.239
So okay, let's find out,
you know what, that's another thing.

581
00:47:27.480 --> 00:47:30.679
Hold on, good idea. I'm
not saying it'll work, but let's

582
00:47:30.719 --> 00:47:35.800
do this too, Kachina, let's
get on Integra insurance. To ask about

583
00:47:35.840 --> 00:47:39.320
that about Medicaid. So I want
to get Integra insurance on. I want

584
00:47:39.360 --> 00:47:45.480
to book doctor Kelly to find out
if she knows about any low cost dentures

585
00:47:45.639 --> 00:47:49.760
or knows about dentures and how long
she could wait to get him put on,

586
00:47:50.400 --> 00:47:52.559
and then what the approximate. Yeah, just some opinions on that.

587
00:47:53.039 --> 00:47:57.960
The next one. I also want
a retirement planning center of the Rockies.

588
00:47:58.079 --> 00:48:02.039
So we got a busy day.
I got Brooke White here from Red Rocks,

589
00:48:02.119 --> 00:48:06.440
roof and Solar. Let's do it
all coming up three ozho three seven

590
00:48:06.519 --> 00:48:08.639
one three talks seven one three eight
two five five eight eight eight heating dot

591
00:48:08.719 --> 00:48:13.440
Com. Now's the time to call
in for a twenty eight dollars no risk

592
00:48:13.679 --> 00:48:17.039
service call. It's a risk free
service and I'll tell you why. Twenty

593
00:48:17.119 --> 00:48:23.079
eight bucks risk free service fee.
So for twenty eight bucks any item,

594
00:48:23.239 --> 00:48:27.320
they'll come and service it like a
water heater with a flush, or your

595
00:48:27.360 --> 00:48:30.320
furnace for a checkup and a clean, or your a toilet, and then

596
00:48:30.400 --> 00:48:34.360
if it needs anything more, they
credit you the twenty eight bucks. That's

597
00:48:34.679 --> 00:48:37.519
eight eight eight Heating dot Com three
oh three seven seven zero two seven seven

598
00:48:37.639 --> 00:48:46.360
six Go with a sure thing Denver's
best roofer Excel Roofing dot Com. You

599
00:48:46.400 --> 00:48:53.559
don't pay a cent until you're content. Time for an insurance checkup free no

600
00:48:53.679 --> 00:49:00.599
obligation comparison call Compass Insurance paying too
much your coverage at dozens of insurance companies

601
00:49:00.719 --> 00:49:04.199
find out now three all three seven
seven one help. You'll think you're his

602
00:49:04.400 --> 00:49:07.320
only customer when you choose Frank durand
the real estate man dot com to list

603
00:49:07.400 --> 00:49:12.840
your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

604
00:49:16.320 --> 00:49:23.519
Okay, Tom Martine, you're troubleshooter
three O three seven one three talk seven

605
00:49:23.559 --> 00:49:30.599
one three eight two five five.
Now I want to talk to UH.

606
00:49:31.000 --> 00:49:36.639
I want to get Integra on for
Kim and that that that dental problem.

607
00:49:36.719 --> 00:49:43.719
But right now I want to talk
to UH Cody because he has a follow

608
00:49:43.840 --> 00:49:52.159
up And Cody, do you have
this problem you had? I'm trying to

609
00:49:52.199 --> 00:49:54.119
find your original call. When did
you call in? You're working with Deputy

610
00:49:54.199 --> 00:50:00.400
bo what what when was your original
call? I called in? I think

611
00:50:00.679 --> 00:50:05.119
last Thursday? Okay, gotcha,
all right, I'm gonna find it,

612
00:50:05.239 --> 00:50:08.360
So go ahead tell me what's going
on? Bro? All right? So

613
00:50:08.599 --> 00:50:15.000
the Colorado Spartans football team, they're
an arena football team that plays at the

614
00:50:15.039 --> 00:50:21.440
Budwiser Event Center in Love Oh Oh. I remember, and you said they're

615
00:50:21.519 --> 00:50:28.159
ripping off local hotels and stuff.
Correct, at least because they're not paying

616
00:50:28.199 --> 00:50:31.480
their bill and they're trashing the rooms. And what did I tell, Deputy

617
00:50:31.599 --> 00:50:37.920
Bow Did you look into this?
I'm not sure what we were. I'm

618
00:50:37.960 --> 00:50:39.239
looking for the call, and I'm
really sorry about this, but I remember

619
00:50:39.280 --> 00:50:43.840
the call very well, and I
wanted to not only get the word out,

620
00:50:44.039 --> 00:50:46.719
but I wanted to contact the ownership
of the team to find out what

621
00:50:46.800 --> 00:50:50.599
they had to say about it,
and then verify the story with some of

622
00:50:50.639 --> 00:50:54.719
the hotel people. So, so, what did you find out, Depety

623
00:50:54.760 --> 00:51:00.360
Bow? Tom? I found Cody. Yeah, Cody called in lastday,

624
00:51:00.360 --> 00:51:05.199
I believe it around one o'clock.
Yeah. I talked to Cody a little

625
00:51:05.199 --> 00:51:08.639
bit and he gave me the owner
of the Colorado Spartans. His name is

626
00:51:09.440 --> 00:51:16.239
Tony Thompson. I called mister Thompson
on Friday, and it was ironic.

627
00:51:16.320 --> 00:51:20.840
He picked up the phone right away. I told him who I was,

628
00:51:21.000 --> 00:51:25.000
and I explained the situation that Cody
gave to us about the non payment for

629
00:51:25.159 --> 00:51:31.599
the rooms. Yeah, the wood
springs in the Candlewood Hotel and he told

630
00:51:31.639 --> 00:51:36.039
me, yes, I know about
this. I'm going to call the manager

631
00:51:36.199 --> 00:51:38.239
of the hotel. I think he
was going to talk to the Wood Springs

632
00:51:38.280 --> 00:51:44.480
Suites on Monday. So I asked
him if I could follow up. So

633
00:51:44.639 --> 00:51:51.119
I called Monday, and now that
he knows who I am, he didn't

634
00:51:51.159 --> 00:51:55.599
answer the phone. So then I
sent an email on Tuesday and just asked

635
00:51:55.679 --> 00:52:00.599
him if he could get his side
of the story on the non payment.

636
00:52:01.320 --> 00:52:07.480
So he did not respond at all, And then on the next day I

637
00:52:07.599 --> 00:52:12.880
followed up with another email and just
asked mister Thompson if he would just come

638
00:52:12.920 --> 00:52:17.920
on air and explain his situation about
the non payment to these hotels. And

639
00:52:19.079 --> 00:52:25.760
he's never responded. Okay, So
Tony Thompson, the owner of Colorado Spartan's

640
00:52:25.800 --> 00:52:31.559
an arena football team, is basically
ripping people off. Yes, And what

641
00:52:31.719 --> 00:52:37.559
I don't like about it this hotel, these suits, the Woodsprings in the

642
00:52:37.679 --> 00:52:42.960
Candlewood. These aren't Marriott's or Shared
International hotels. These are mom and pop,

643
00:52:43.079 --> 00:52:46.599
small operations. And to take a
hit of like up to twenty thousand

644
00:52:46.639 --> 00:52:52.079
dollars in non payment, that's just
unacceptable. Now, Cody, what was

645
00:52:52.159 --> 00:52:54.440
your what was your part in all
of this. Do you do you work

646
00:52:54.480 --> 00:52:59.440
at You said you worked at one
of them? Yeah, I work at

647
00:52:59.440 --> 00:53:09.800
Wood Springs Sweets? Okay? Now, have has he done anything to uh

648
00:53:10.880 --> 00:53:19.880
contact them? Tom? I've called
him several times and there's been no response,

649
00:53:20.039 --> 00:53:23.800
no reply from him. I've sent
emails and I know the same as

650
00:53:23.880 --> 00:53:35.000
true from Candlewood Sweets and there spend
crickets so bo. He did say he

651
00:53:35.199 --> 00:53:39.480
was going to contact the Wood Springs
manager. Yes. When I called Friday,

652
00:53:39.639 --> 00:53:42.960
I told him what about the other
one? What did he say about

653
00:53:42.960 --> 00:53:45.360
the other one? He didn't.
I just mentioned the Woods. I did

654
00:53:45.519 --> 00:53:52.119
mention both Sweet Hotels Sweets, Tom, but I concentrated on the Woods Spring

655
00:53:52.280 --> 00:53:54.480
because that's where Cody the college.
Cody, are you a manager there?

656
00:53:57.440 --> 00:54:00.239
Yes? I am? Okay,
Cody. Do you know the manager over

657
00:54:00.320 --> 00:54:06.800
at Candlewood? Can we get him
on the air? I spoke to her.

658
00:54:07.039 --> 00:54:10.360
I don't believe she wants to come
on the air, But does she

659
00:54:10.480 --> 00:54:19.000
want to get paid? She absolutely
does and has sent many, like she

660
00:54:19.159 --> 00:54:25.599
said, many requests to Tony and
she's called him again. Would she talk

661
00:54:25.679 --> 00:54:30.360
too off the air? I believe
she would, and she may be willing

662
00:54:30.480 --> 00:54:34.840
to go on air. Well,
let's call her off the air. I

663
00:54:34.840 --> 00:54:37.719
don't want to pressure her. I
want to help her. I don't want

664
00:54:37.719 --> 00:54:40.679
to pressure her. But Bo,
here's what I'd like to do. Okay,

665
00:54:40.719 --> 00:54:45.920
I'd like you to call the other
manager as well and verify this and

666
00:54:45.079 --> 00:54:47.639
maybe get if she doesn't want to
come on the air, get a few

667
00:54:47.719 --> 00:54:52.960
quotes from her on what they did. I will and if the situation isn't

668
00:54:53.039 --> 00:54:57.559
resolved, it's such a high number, I think these hotels are going to

669
00:54:57.639 --> 00:55:01.719
have to take the Colorado Spartan and
Tommy Thompson to court. Well, where

670
00:55:01.760 --> 00:55:06.480
are they staying now? With a
bad rap like this? For? Where

671
00:55:06.519 --> 00:55:12.559
would they go? Again? My
understanding is they have been trying different hotels.

672
00:55:13.280 --> 00:55:19.039
I think they are currently at the
Marriot in Loveland. I wonder if

673
00:55:19.039 --> 00:55:24.039
they're paying. My understanding is they
got some kind of a sponsorship deal through

674
00:55:24.159 --> 00:55:29.639
them and are able to stay for
free. Now that's about two and a

675
00:55:29.679 --> 00:55:34.199
half to three weeks old information,
so I don't know if that's still correct.

676
00:55:35.880 --> 00:55:39.639
Probably gartering that for signage at their
In the end, they primarily stay

677
00:55:39.760 --> 00:55:44.000
up there because they play at the
event center? Right? Is that the

678
00:55:44.599 --> 00:55:49.559
is that still called the Budweiser Events
Center. It's now called the Blue Arena.

679
00:55:50.400 --> 00:55:55.480
The Blue Arena, okay, but
it used to be the Budweiser Events

680
00:55:55.559 --> 00:56:00.679
up there. Correct, it was
the Budwiser event her the ranch, now

681
00:56:00.800 --> 00:56:08.039
the now the Blue Arena. Okay, Okay, let's let's do that.

682
00:56:08.320 --> 00:56:12.079
Call them and uh, and I
will let you know what we find.

683
00:56:12.119 --> 00:56:15.639
We're not going to let up on
the pressure. So I'll call the manager

684
00:56:15.679 --> 00:56:20.480
of the Candle with Suites and just
verify this large amount and see if I

685
00:56:20.519 --> 00:56:22.199
can get her on you. Thanks, and I'll get her statement, all

686
00:56:22.280 --> 00:56:25.519
right, thank you. Now I'm
want to go to John Jones Integra Insurance

687
00:56:25.559 --> 00:56:30.480
Group with a very John Jones Junior
with a very simple question here, Hey

688
00:56:30.559 --> 00:56:39.400
John him, So, if I
ever had surgery and uh, the surgery

689
00:56:39.559 --> 00:56:44.840
was approved and I had the surgery, and then I dropped the insurance later

690
00:56:44.960 --> 00:56:49.639
on, they're still going to continue
paying for that bill. If I get

691
00:56:49.679 --> 00:56:53.679
in a car accident, and let's
say I had an insurance company and uh,

692
00:56:54.519 --> 00:56:59.960
and then I switch insurance companies,
that past accident is still a response

693
00:57:00.199 --> 00:57:04.639
ability of the old insurance company.
So I want to know what happens here.

694
00:57:05.519 --> 00:57:13.519
Kim was legitimately on Medicaid and they
approved her for dentures. Okay,

695
00:57:14.719 --> 00:57:22.840
the people ordered the dentures and started
making them. Meanwhile, her income increased

696
00:57:22.880 --> 00:57:29.079
and put her over the limit for
Medicaid. Now, will Medicaid still pay

697
00:57:29.159 --> 00:57:32.400
for those because they were ordered under
Medicaid or are they going to say you

698
00:57:32.559 --> 00:57:38.199
no longer qualify. That's a tricky
question, isn't it. No, it

699
00:57:38.320 --> 00:57:42.960
is a tricky question, and I
would think that. Well, So in

700
00:57:43.119 --> 00:57:47.800
the span of the dentures being made, Kim, how how long was it,

701
00:57:47.960 --> 00:57:52.320
Kim from being you were examined and
then they didn't make them? How

702
00:57:52.360 --> 00:58:00.320
long was it? The day they
told me I was approved? Was obray

703
00:58:00.559 --> 00:58:05.559
twenty twenty three. I had the
extractions on ten four, twenty three,

704
00:58:07.159 --> 00:58:12.000
but I actually talked to the office
and made sure. I was like,

705
00:58:12.360 --> 00:58:15.239
yeah, I am I approved for
my dentures, And I said yes,

706
00:58:15.440 --> 00:58:20.920
upper and lower. So you were
approved in October of twenty twenty three.

707
00:58:22.119 --> 00:58:29.239
Yes, but she's on Medicaid now, she's no longer so on Medicaid then,

708
00:58:29.440 --> 00:58:36.760
and my Medicaid ended ten I mean
three point thirty one, twenty twenty

709
00:58:36.800 --> 00:58:44.000
four before you could have the dentists
put in No, she didn't have them

710
00:58:44.039 --> 00:58:47.079
put in. She didn't. They're
still not done. These people have been

711
00:58:47.159 --> 00:58:52.360
delaying. But now she doesn't have
Medicaid. Will Medicaid retroactively pay for those

712
00:58:55.199 --> 00:58:59.519
She's not on Medicaid anymore. So, that's right. It's a little bit

713
00:58:59.519 --> 00:59:01.599
different of a circumstance and what you
know, how you let into it as

714
00:59:01.639 --> 00:59:06.760
far as like if you have a
surgery, you had it. No,

715
00:59:06.920 --> 00:59:08.199
No, I get that, No, I get that. But she had

716
00:59:08.280 --> 00:59:14.400
the impressions made, she had the
extractions, and they're still in process of

717
00:59:14.679 --> 00:59:22.840
making the dentures. Has she spoken
with Medicaid? Have you spoken with Medicaid,

718
00:59:22.880 --> 00:59:30.079
ma'am? No, she just assumed, she assumed because Medicaid ended,

719
00:59:30.639 --> 00:59:34.880
this claim is not going to be
paid. Now. They did pay for

720
00:59:35.000 --> 00:59:39.239
the extractions, right, because they
were done back in October. But now

721
00:59:40.000 --> 00:59:50.360
as part of that same visit,
they started making dentures presumably. Okay,

722
00:59:50.519 --> 00:59:52.119
so we don't know that the dentists
have been made. It's just great.

723
00:59:52.239 --> 01:00:00.079
No, what do you think,
oh one of those? Can you?

724
01:00:00.679 --> 01:00:04.280
Is there a way for here you
to find out? John? I mean,

725
01:00:04.519 --> 01:00:07.800
well she doesn't. Now you're saying
she can just call and ask the

726
01:00:07.880 --> 01:00:10.679
same question. I understand that.
I thought maybe you ran into this before.

727
01:00:13.960 --> 01:00:21.400
No again, three seven one three, Let's put that on hold there,

728
01:00:21.559 --> 01:00:23.719
Let's just go on, and here's
what we're gonna have to do,

729
01:00:23.880 --> 01:00:31.679
Kim. You're gonna have to call
Social Services and explain Medicaid and explain it

730
01:00:31.800 --> 01:00:36.760
to see if they will cover it. I mean, if not, we're

731
01:00:36.840 --> 01:00:39.519
still going to get our dentist on
to figure out what it would cost.

732
01:00:40.000 --> 01:00:44.079
And I want you to ask them
what it would cost. Maybe they'll give

733
01:00:44.119 --> 01:00:50.119
you a discount if you're paying directly. I don't know, but okay,

734
01:00:51.920 --> 01:00:57.920
I need to call Perfect Teeth and
find out how much. Here's what you

735
01:00:58.039 --> 01:01:00.960
ask him. Here's what you ask
him or tell them. You tell them

736
01:01:01.079 --> 01:01:06.519
that, since this has taken so
long, you're no longer on Medicaid,

737
01:01:06.880 --> 01:01:12.239
what will it cost you if you
paid directly? Okay? Then the second

738
01:01:12.360 --> 01:01:19.360
question is to Medicaid. Would they
pay for these retroactively because you did when

739
01:01:19.400 --> 01:01:23.519
you did qualify for them, you
were on Medicaid, And just tell them

740
01:01:23.840 --> 01:01:27.800
they're in the process of making them. Just say that, I mean,

741
01:01:27.840 --> 01:01:31.119
because they are no matter what,
they're in the process. So call us

742
01:01:31.239 --> 01:01:35.679
back. I'm going to mark this
pending and we'll figure it out. Three

743
01:01:35.800 --> 01:01:44.840
zero three seven to one three talk
go with a sure thing Denver's best roofer

744
01:01:45.000 --> 01:01:52.159
Excel Roofing dot com. You don't
pay a cent until you're content. Time

745
01:01:52.199 --> 01:01:55.039
for an insurance check up free,
no obligation. In comparison, call Compass

746
01:01:55.119 --> 01:02:00.760
Insurance paying too much your coverage at
dozens of insurance companies find out now three

747
01:02:00.840 --> 01:02:04.639
all three seven seven to one help. You'll think you're his only customer when

748
01:02:04.679 --> 01:02:07.400
you choose Frank durand the real estate
Man dot com to list your home with

749
01:02:07.559 --> 01:02:16.119
Remax Alliance three all three nine two
zero sixteen twenty two. Hi Tom Martino

750
01:02:16.239 --> 01:02:21.559
here, Redrocksars dot com us.
I want to talk to Brook about something.

751
01:02:22.239 --> 01:02:27.320
And we do a lot of talking
about battery backup, So somebody wants

752
01:02:27.400 --> 01:02:35.440
to know battery backups? Are they
four mainly when you don't have sun?

753
01:02:36.239 --> 01:02:39.079
Or are they for other reasons?
Now, the way I understood it,

754
01:02:39.920 --> 01:02:45.880
you when you're getting the bulk of
your son, you store what you don't

755
01:02:45.119 --> 01:02:52.480
need or what you're not using for
times when you can't meet full demand.

756
01:02:52.559 --> 01:02:57.280
I mean, how does it What
is the normal use of batteries? Some

757
01:02:57.440 --> 01:03:00.519
people say they're for emergencies. Others
say it's for evening out the flow or

758
01:03:00.599 --> 01:03:05.800
the usage. What is it for? What are batteries actually for. Yeah,

759
01:03:05.880 --> 01:03:08.000
so usually people get batteries just to
make sure if the grid ever goes

760
01:03:08.039 --> 01:03:12.079
down, that they still have power. So more of your emergency situation.

761
01:03:12.480 --> 01:03:15.920
But let's say this, during the
day, you're generating a lot, and

762
01:03:15.039 --> 01:03:20.159
at night you're not. What happens, you don't use your battery, you

763
01:03:20.239 --> 01:03:22.679
go back to the regular grid.
Yeah, that's usually how it goes.

764
01:03:22.920 --> 01:03:27.400
The difference is, though, is
that the batteries, in order to maintain

765
01:03:27.480 --> 01:03:30.679
their health, need to discharge every
day. So usually they are charging up

766
01:03:30.679 --> 01:03:36.079
to one hundred percent and then they
discharge down to maybe eighty sixty forty just

767
01:03:36.119 --> 01:03:42.280
depends on which specific battery you use. So some folks have that discharge scheduled

768
01:03:42.400 --> 01:03:46.039
when they can make the most money
from the grid because like for instance,

769
01:03:46.079 --> 01:03:51.679
Excel from one to seven, you
have double or triple rates right for time

770
01:03:51.719 --> 01:03:57.039
of use pricing. So if you
automatically set your battery to discharge from say

771
01:03:57.119 --> 01:04:00.159
three to seven, which is the
highest peak time, well yeah, then

772
01:04:00.159 --> 01:04:02.800
you're going to make the most money. And then the next morning it charges

773
01:04:03.039 --> 01:04:08.400
when they discharge, why can't they
discharge into your home instead of you paying

774
01:04:08.480 --> 01:04:12.079
those rates? They do discharge into
your home, but then the excess goes

775
01:04:12.119 --> 01:04:15.039
to the grid. Is that what
you're talking about exactly? Okay, So,

776
01:04:15.320 --> 01:04:18.800
because it's logical to me if you
if you're generating you and meeting all

777
01:04:18.880 --> 01:04:25.320
of your electrical needs during the day, then come five or six or seven,

778
01:04:25.440 --> 01:04:29.480
while you're still being charged higher rates
you do use your batteries. Yeah,

779
01:04:29.519 --> 01:04:30.840
you can set it up that way
one hundred percent. Well, isn't

780
01:04:30.880 --> 01:04:34.519
that okay? Wouldn't that be logical
though? Wouldn't you want to set it

781
01:04:34.599 --> 01:04:40.159
up that way so you're not using
the grid at its highest peak? Yeah,

782
01:04:40.199 --> 01:04:42.360
that's what I always set up for
my clients, and I recommend to

783
01:04:42.440 --> 01:04:45.239
them. It just depends on the
software on the battery that they have too,

784
01:04:45.400 --> 01:04:48.000
because some softwares, not all batteries
are created equal, so it just

785
01:04:48.039 --> 01:04:53.119
depends on what they have installed.
So then when you do set up a

786
01:04:53.199 --> 01:04:56.639
battery system, and you said when
the grid goes down, how long could

787
01:04:56.679 --> 01:05:00.480
it powerhouse? I mean, it
depends on how many batteries, But mainly,

788
01:05:00.559 --> 01:05:01.960
what do you do do you set
it up to get you through a

789
01:05:02.039 --> 01:05:06.519
day of no sun Yeah, So
what I recommend is always doing. We

790
01:05:08.000 --> 01:05:13.000
recommend two batteries minimum for a whole
home because if you do anything less than

791
01:05:13.079 --> 01:05:15.800
that, you have to have critical
loads, meaning it's like right right right,

792
01:05:15.880 --> 01:05:17.239
Yeah, you have to relay what
you want to keep on exact.

793
01:05:17.360 --> 01:05:23.199
So with no solar, with no
sunlight, the batteries would be designed to

794
01:05:23.320 --> 01:05:26.760
keep the house going for the day. Yeah, between twenty four and seventy

795
01:05:26.800 --> 01:05:30.599
two hours, again based on the
usage of the home. But that's like

796
01:05:30.679 --> 01:05:32.840
you said, complete blackout conditions.
What does that add to the cost.

797
01:05:33.880 --> 01:05:38.840
It depends. So if they do
a Tesla power of all three and there

798
01:05:38.880 --> 01:05:42.440
with an Excel territory, usually it's
about twenty five hundred out of pocket on

799
01:05:42.519 --> 01:05:47.760
the project altogether. Okay, So
we have some other questions coming up and

800
01:05:47.920 --> 01:05:53.119
we'll talk about that three ZHO three
seven to one three talk Like we have

801
01:05:53.480 --> 01:05:57.559
Rpcenter dot com on about a retirement
question that came up off the air.

802
01:05:58.119 --> 01:06:01.679
And then we also have a question
Mike, what is your question on solar?

803
01:06:05.519 --> 01:06:13.280
Mike, Yes, sir, what's
your question on solar? So I

804
01:06:13.400 --> 01:06:17.800
have a house in Windsor that I
purchased in September last year. It's got

805
01:06:18.159 --> 01:06:23.159
The entire south side of my home
is full of solar panels systems. Great,

806
01:06:23.559 --> 01:06:29.679
it's done through I think it's called
in phase. I have not paid

807
01:06:29.719 --> 01:06:33.199
for electricity since I've lived here.
Basically, it's I get rebate checks that

808
01:06:33.599 --> 01:06:41.000
very every month from Excel. Wow. But I'm curious if there were hail

809
01:06:41.119 --> 01:06:45.199
damage on the rest of the home, and those solar panels, you know,

810
01:06:45.800 --> 01:06:47.760
cover up a good chunk of the
home. How much of a pain

811
01:06:47.920 --> 01:06:54.159
is it to replace a roof when
you have a pretty expansive area and here

812
01:06:54.280 --> 01:06:58.000
you have red rocks, roof and
solar so that's what they're set up for.

813
01:06:58.519 --> 01:07:01.800
What do you do? Yeah?
Absolutely So if the solar system is

814
01:07:01.880 --> 01:07:04.679
covering the whole south part of the
roof, but the north part of the

815
01:07:04.760 --> 01:07:08.960
roof is exposed and hail damage occurs
there, that's your question, right,

816
01:07:10.000 --> 01:07:14.320
Yeah, pretty much? Yeah,
yeah, So the we can't replace just

817
01:07:14.519 --> 01:07:15.840
half a roof, you have to
do the whole thing at once, and

818
01:07:15.880 --> 01:07:20.000
there's a variety of reasons why.
So what we do is we would work

819
01:07:20.039 --> 01:07:25.840
with your homeowner's insurance file the claim. The homeowner's insurance pays for the solar

820
01:07:25.880 --> 01:07:29.840
system get taken off of your roof. Then we put the new roof back

821
01:07:29.920 --> 01:07:32.679
on, and then you usually wait
about two to three weeks to reinstall the

822
01:07:32.760 --> 01:07:36.639
solar to allow the roof to kind
of like the adhesive and everything to kind

823
01:07:36.679 --> 01:07:41.599
of settle, and then you're back
up and running. Depending on your insurance

824
01:07:41.679 --> 01:07:45.320
policy, different policies will actually pay
for the month that your solar system is

825
01:07:45.360 --> 01:07:49.079
taken off and not producing power,
so it'll actually reimburse you for your electric

826
01:07:49.159 --> 01:07:53.320
bill that you pay. Then it
just depends on once your policy is so

827
01:07:53.400 --> 01:07:56.480
you just need to make sure that
the solar system is on your homewner's policy

828
01:07:57.079 --> 01:08:01.440
and verify if they pay for the
electric bill WI your solar system is awest

829
01:08:02.079 --> 01:08:10.760
roof replacement. We got more right
after this. Thank you guys. Go

830
01:08:10.920 --> 01:08:15.119
with a sure thing Denver's best rufer
excel roofing dot com. You don't pay

831
01:08:15.159 --> 01:08:20.960
a cent until you're content. Wait
time for an insurance checkup, free no

832
01:08:21.039 --> 01:08:27.960
obligation comparison call Compass insurance paying too
much your coverage at dozens of insurance companies

833
01:08:28.079 --> 01:08:30.479
find out now three all three seven
seven to one help. You'll think you're

834
01:08:30.560 --> 01:08:34.399
his only customer when you choose Frank
durand the real estate man dot Com to

835
01:08:34.520 --> 01:08:40.199
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

836
01:08:44.720 --> 01:08:47.079
Hi Tom Martino here, welcome to
the show. Three O three seven

837
01:08:47.760 --> 01:08:54.720
one three top zero three seven one
three A two five five. So let's

838
01:08:54.800 --> 01:08:58.399
talk and find out what's on your
mind today. And Uh, I want

839
01:08:58.439 --> 01:09:00.199
to go to Gary Hanson real quick. We're running out of time. Gary,

840
01:09:00.279 --> 01:09:04.800
I'm so I'm so sorry I didn't
get you on sooner. We had

841
01:09:04.800 --> 01:09:11.279
a quick question and I got an
inquiry off there saying that they were told

842
01:09:11.760 --> 01:09:15.039
if they have a company with a
certain number of employees, they're required to

843
01:09:15.159 --> 01:09:20.479
provide a retirement plan for employees.
Is that right our PCE Center Retirement Planning

844
01:09:20.520 --> 01:09:26.479
Center of the Rockies, Gary,
Well, they are required to do certain

845
01:09:26.560 --> 01:09:30.920
things as it relates to health insurance. And that's anytime you've got more than

846
01:09:31.039 --> 01:09:39.560
five employees or five or more.
The rule about the having to have a

847
01:09:39.680 --> 01:09:43.119
retirement plan. I think the number
is much higher than that, Tom,

848
01:09:43.239 --> 01:09:45.560
I would really need to look at
that. Could we could we come after

849
01:09:45.760 --> 01:09:49.119
come back to you after the top
of the hour here and get some kind

850
01:09:49.159 --> 01:09:54.560
of a direction well, we're after
the top VR, aren't right now?

851
01:09:54.720 --> 01:09:58.319
We're okay, we got yeah,
give me just yeah, yeah yeah.

852
01:09:58.359 --> 01:10:00.039
We'll give you some time and let
me know, even if it has to

853
01:10:00.119 --> 01:10:04.840
be in the next effur go with
a sure thing Denver's Best roofer Excel Roofing

854
01:10:04.920 --> 01:10:12.239
dot com. You don't pay a
cent until you're content. Please time for

855
01:10:12.319 --> 01:10:16.439
an insurance check up free, no
obligation comparison call Compass Insurance paying too much

856
01:10:16.600 --> 01:10:20.880
your coverage at dozens of insurance companies
find out now three oh three seven seven

857
01:10:20.920 --> 01:10:25.680
to one help. You'll think you're
his only customer when you choose Frank durand

858
01:10:25.680 --> 01:10:30.119
the real estate Man dot com to
list your home with Remax Alliance three oh

859
01:10:30.159 --> 01:10:42.800
three nine two zero sixteen twenty two
ript News need advice? Who you don't

860
01:10:42.880 --> 01:10:50.560
have? Run anxious as a cam? Shooter's gonna help? Come man,

861
01:10:51.399 --> 01:10:58.640
this is the Troubleshooter Show. Now, Tom Martine, Tom Martino here,

862
01:10:58.760 --> 01:11:01.640
Welcome to the show. Three three
seven one three talk three or three seven

863
01:11:01.640 --> 01:11:05.399
one three eight two five five.
I'm going to go right to Gary Hanson

864
01:11:05.479 --> 01:11:12.560
with Retirement Planning Center of the Rockies. Somebody had called me. We talked

865
01:11:12.600 --> 01:11:15.119
off the air, and they said, Tom, we heard we have to

866
01:11:15.600 --> 01:11:23.439
uh supply retirement plans to our employees
under what circumstances? I'm not sure blah

867
01:11:23.479 --> 01:11:27.840
blah blah. So we asked,
I'm asking Gary to look into it.

868
01:11:28.199 --> 01:11:32.399
Uh, Gary, what did you
find out? So tom My first instinct

869
01:11:32.600 --> 01:11:38.920
was correct. An employer does not
have to offer a four one K plan,

870
01:11:40.119 --> 01:11:43.960
however, if they choose to do
so. Depending on the plan they

871
01:11:44.079 --> 01:11:48.279
implement, and there are several different
types of four one K plans, there

872
01:11:48.319 --> 01:11:51.960
are certain rules that have to be
followed should they choose to implement a four

873
01:11:53.079 --> 01:11:56.880
one K, but they don't have
to implement it, nope. In fact,

874
01:11:57.039 --> 01:12:00.479
only the note I saw here said
sixty per cent of the employers in

875
01:12:00.560 --> 01:12:03.920
the US is all that even offer
for one K plans? At this point?

876
01:12:04.199 --> 01:12:06.920
Then what about if you want to
offer a plan for yourself, then

877
01:12:06.960 --> 01:12:12.159
you would have to offer it too
as an owner. Then you do have

878
01:12:12.239 --> 01:12:15.319
to solo for a one K,
a simple for a one K. You

879
01:12:15.399 --> 01:12:19.159
could also do a save farmer for
a one K and some of those plans

880
01:12:19.960 --> 01:12:24.600
you mean just for yourself or would
you have to would you have to offer

881
01:12:24.760 --> 01:12:27.279
to you? Oh? You would
you if it was just for yourself,

882
01:12:27.399 --> 01:12:31.199
you would go pick the best one
that would fit you based on of course,

883
01:12:31.319 --> 01:12:35.560
most people that are trying to offer
them a compensation plan that just covers

884
01:12:35.640 --> 01:12:41.239
them, they're going to do that
because they want to compensate and put as

885
01:12:41.319 --> 01:12:45.800
much money aside as they can,
and that will still give you a good

886
01:12:45.840 --> 01:12:47.239
amount of money you can put away. I don't know what the limits are

887
01:12:47.279 --> 01:12:50.119
because those numbers change all the time, but it's something we can certainly.

888
01:12:50.319 --> 01:12:54.680
But No, but Gary, the
question I have in addition to what you

889
01:12:54.880 --> 01:12:58.560
just answered, thank you for all
of that. So if an owner owns

890
01:12:58.600 --> 01:13:01.159
a company like this person called me, if they wanted to do a four

891
01:13:01.199 --> 01:13:06.439
oh one K for themselves, would
they do they have to also offer it

892
01:13:06.600 --> 01:13:13.920
then to employees? Your question is
too broad, Tom, depends on the

893
01:13:14.000 --> 01:13:16.199
plan they choose, and okay,
yes, some of them do not.

894
01:13:17.000 --> 01:13:21.760
Okay, So there are some four
o one ks and own can do for

895
01:13:21.920 --> 01:13:28.920
themselves without offering it to everyone.
Yeah, there are solo for one K.

896
01:13:29.039 --> 01:13:31.359
Okay. Then of course the simple
four oh one K is a different

897
01:13:31.439 --> 01:13:35.640
type plan. Okay, No,
No, I get it, I get

898
01:13:35.680 --> 01:13:39.760
it. Okay that so I did? I did hear you? Then okay,

899
01:13:40.079 --> 01:13:45.079
so then what is a four to
oh three B that's you is the

900
01:13:45.239 --> 01:13:51.359
offered three municipality and it's the same
as a four one K that's like your

901
01:13:51.439 --> 01:13:58.119
cities. Your your municipalities will offer
four A three B plans and then four

902
01:13:58.279 --> 01:14:01.880
fifty seven plans will sometimes be offered
through those same municipalities in the school districts.

903
01:14:02.680 --> 01:14:09.000
There's just all kinds of internal revenue
tax called plans are available depending on

904
01:14:09.119 --> 01:14:14.199
the type of business you're working for, whether it's an owned business or a

905
01:14:14.439 --> 01:14:19.920
not for profit business. There's lots
of different avenues under the four oh one

906
01:14:20.000 --> 01:14:26.039
K regulations and different plan numbers.
All right, well, thank you ourpcenter

907
01:14:26.159 --> 01:14:30.199
dot com. Of course you guys
will always answer these questions nine seven zero

908
01:14:30.279 --> 01:14:32.399
sixty six three thirty two eleven.
I appreciate it, Gary, thank you.

909
01:14:33.399 --> 01:14:38.319
All right, now let's move on. We have Heather. Heather,

910
01:14:38.760 --> 01:14:44.119
listen, I'm sorry for the wait. I looked over your contract and I

911
01:14:44.239 --> 01:14:50.439
want to just basically talk about the
contract you signed for twenty twenty four Honda

912
01:14:50.520 --> 01:14:57.760
Civic at Mile High Honda. The
trade was not a screw job. The

913
01:14:57.840 --> 01:15:01.000
trade's okay. You owed money,
they gave you basically what you owed and

914
01:15:01.640 --> 01:15:04.479
a little extra on top of it. There's nothing wrong there. That was

915
01:15:04.520 --> 01:15:10.319
a wash basically. Okay, So
the good news, you didn't get screwed

916
01:15:10.399 --> 01:15:13.760
on the trade. And I was
hoping I was hoping that was the case.

917
01:15:14.760 --> 01:15:17.640
Now, okay, the problem I
see is all the extras. My

918
01:15:17.840 --> 01:15:24.199
god, did they hit you with
every extra they could find? And it

919
01:15:24.279 --> 01:15:29.600
amounts to what ten or eleven thousand
whatever? And you were told you could

920
01:15:29.720 --> 01:15:32.319
not remove any of those when you
went back. Now, which ones?

921
01:15:32.600 --> 01:15:39.319
Because you can remove any one of
them absolutely positively, get them taken off

922
01:15:39.399 --> 01:15:44.279
your loan or get them credited back. You're not required. There's no such

923
01:15:44.359 --> 01:15:47.960
thing as no cancelation. So what
specifically, and who told you at my

924
01:15:48.239 --> 01:15:53.880
high Honda that you could not cancel
some of this stuff? And what was

925
01:15:53.960 --> 01:15:58.880
it you couldn't cancel? It was
a different finance guy and his name was

926
01:15:58.960 --> 01:16:05.199
Reuben herrera U and he said that
I could not cancel the windshield the glass

927
01:16:05.680 --> 01:16:10.199
because I tried saying, you know, I have that with my car insurance

928
01:16:10.319 --> 01:16:13.039
and no, no, no,
you can cancel it. He's a liar,

929
01:16:14.439 --> 01:16:17.680
Yeah, he was, all right, what else? Did you cancel

930
01:16:17.800 --> 01:16:24.000
everything else? It didn't look like
the gap was. You don't need the

931
01:16:24.079 --> 01:16:28.479
gas, right, not from them. You get the gap from your own.

932
01:16:28.840 --> 01:16:32.000
Everything that they offer, you can
get cheaper elsewhere, including if you

933
01:16:32.359 --> 01:16:35.800
don't ever get credit life and disability, just get a normal life insurance or

934
01:16:35.840 --> 01:16:42.199
a normal disability and policy. Way
better. But you don't need any of

935
01:16:42.319 --> 01:16:46.079
this stuff. Now, if you
agreed to something that they already did,

936
01:16:46.880 --> 01:16:50.760
like the mop and glow, that's
different. You know, the fabric and

937
01:16:50.800 --> 01:16:55.399
all that crap you don't need if
they already did it, there's not much

938
01:16:55.439 --> 01:16:59.199
you can do about it. But
all the other stuff you can have removed.

939
01:16:59.800 --> 01:17:04.439
So, oh, what was not
removed that you wanted? Remove the

940
01:17:04.560 --> 01:17:13.680
glass and those two things? What
about this other crap you paid for?

941
01:17:14.920 --> 01:17:18.359
You paid for maintenance plans and you
paid for Oh well, what about all

942
01:17:18.439 --> 01:17:24.880
those expensive Did you get those removed? Supposedly they deleted all that, but

943
01:17:25.039 --> 01:17:28.000
I did not get any new paperwork. And he said that my payments were

944
01:17:28.039 --> 01:17:30.880
staying the same. Well, no, they would stay the same, but

945
01:17:30.000 --> 01:17:32.840
you'd owe less. But you got
to check Heather and call us back.

946
01:17:33.199 --> 01:17:36.720
Please check with your lender to make
sure. You want to make sure your

947
01:17:36.760 --> 01:17:41.159
ballance was reduced. This guy might
be lying to you. I don't like

948
01:17:41.279 --> 01:17:45.399
what I'm hearing. You got to
you tell him you want some kind of

949
01:17:45.520 --> 01:17:49.439
indication that this stuff was canceled and
that you talked to me. And I

950
01:17:49.680 --> 01:17:57.039
told him that I personally have had
these windshield things removed for other customers.

951
01:17:57.439 --> 01:18:00.760
And he's not telling you the truth. And we're going to talk about it

952
01:18:00.840 --> 01:18:03.239
on the air. Just just listen, fight fire with fire. I am

953
01:18:03.399 --> 01:18:09.680
tired of these people beating up people. I appreciate you, and you know

954
01:18:09.800 --> 01:18:12.800
they get you in the door.
They said thirty one thousand, and then

955
01:18:12.880 --> 01:18:16.319
they put the trim on the bra
Oh my god, it's no, no,

956
01:18:16.439 --> 01:18:19.640
no, you're right. That's what
they do. They do. They

957
01:18:20.680 --> 01:18:28.079
remember the expression I use. They
pack the deal. Right. So let's

958
01:18:28.119 --> 01:18:30.960
take this one step at a time. Check with your lender and say here's

959
01:18:30.960 --> 01:18:34.439
what you say with your lender.
Add up all that stuff and say to

960
01:18:34.520 --> 01:18:40.600
your lender, I canceled supposedly nine
thousand dollars worth of stud whatever. You

961
01:18:40.720 --> 01:18:45.039
canceled six thousand whatever that I'm talking
about the stuff they actually agreed to cancel.

962
01:18:45.399 --> 01:18:48.439
Now, they said I would be
getting a credit on my loan balance.

963
01:18:48.520 --> 01:18:51.479
I want to know if that happened. Now, then I want you

964
01:18:51.560 --> 01:18:56.560
to call this Herrera guy or whoever
or his boss and say, look,

965
01:18:57.119 --> 01:19:00.119
I went in there to have some
of this stuff taken off, and I

966
01:19:00.279 --> 01:19:04.560
need verification it was taken off because
my lender says, I don't have it

967
01:19:04.680 --> 01:19:10.960
taken off, and I this is
dirty dealing. I also want the windshield

968
01:19:11.279 --> 01:19:15.439
crap remove coverage. Okay, do
you know in that windshield coverage you read

969
01:19:15.520 --> 01:19:18.840
it closely, which you probably didn't, and it's not on your contract.

970
01:19:19.319 --> 01:19:24.399
Do you know that they tell you
you can get a new windshield for so

971
01:19:24.560 --> 01:19:29.279
much per windshield? Right? Right? Well? Or did they tell you

972
01:19:29.359 --> 01:19:33.000
about the deductible? Did they even
tell you about the deductible? No?

973
01:19:34.079 --> 01:19:39.760
And and here's another thing. They
didn't tell you that when you reach five

974
01:19:39.880 --> 01:19:45.960
thousand dollars in windshields, you have
no more coverage. They of course they

975
01:19:46.119 --> 01:19:51.840
didn't. So call me back.
Okay, I got your information here,

976
01:19:53.079 --> 01:19:57.359
I wrote it down and tell that
f and I so call your lender.

977
01:19:57.439 --> 01:20:00.880
Then call the FNI guy back or
the general manager, and just call us

978
01:20:00.960 --> 01:20:03.760
back and let us know if they're
still going to hold to their guns for

979
01:20:03.880 --> 01:20:09.520
this, because this is right now. The worst abuse in cars right now

980
01:20:09.840 --> 01:20:13.800
are all these packed things they pack
on your deal. It's just an effort

981
01:20:13.840 --> 01:20:16.640
to make more profit, which there's
nothing wrong with if any of this stuff

982
01:20:16.840 --> 01:20:21.159
was worth a crap, But none
of it is worth a crap, none

983
01:20:21.239 --> 01:20:26.439
of it. Three oh three seven
one three talk seven one three eight two

984
01:20:26.680 --> 01:20:31.600
five five. Genesis Total Exteriors.
Remember the benefit there. They do everything

985
01:20:31.640 --> 01:20:35.720
on the outside of your house,
which means in storm damage, which we're

986
01:20:35.760 --> 01:20:41.039
gonna have coming up unfortunately too.
Remember Genes is for a one stop for

987
01:20:41.239 --> 01:20:51.600
all your storm damage. Genesis tootalexteriors
dot com. Go with a sure thing

988
01:20:51.760 --> 01:20:57.159
Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're

989
01:20:57.239 --> 01:21:03.159
content, wait time for an insurance
checkup free, no obligation. In comparison,

990
01:21:03.319 --> 01:21:09.199
call Compass Insurance paying too much your
coverage at dozens of insurance companies find

991
01:21:09.239 --> 01:21:12.479
out now three oh three seven seven
to one help. You'll think you're his

992
01:21:12.680 --> 01:21:15.600
only customer when you choose Frank durand
the real estate Man dot com to list

993
01:21:15.720 --> 01:21:20.119
your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

994
01:21:27.720 --> 01:21:30.880
Hi Tom Martino here three O three
seven one three talk seven one three eight

995
01:21:30.960 --> 01:21:34.720
two five five Kenny? What's going
on with you? Kenny? How can

996
01:21:34.760 --> 01:21:42.359
we help you? Hey? Tom? This is about c SL plasma one

997
01:21:42.439 --> 01:21:45.600
hundred and twentieth and Washington, and
now tell me about it. What's what

998
01:21:45.800 --> 01:21:50.840
is about CSL plasma? All right? Man? So I'm going there to

999
01:21:50.920 --> 01:21:55.680
donate plasma to get money office.
Oh, I get it. Okay,

1000
01:21:55.840 --> 01:21:59.119
I see what you're saying. Yeah, I got it. Hi, Man.

1001
01:21:59.199 --> 01:22:02.640
I go through the whole orientation flying
colors. Everything is great, and

1002
01:22:02.760 --> 01:22:06.159
you do a lot of testing,
a lot of questions, some strange questions,

1003
01:22:06.239 --> 01:22:09.479
but you don't by the way,
what do they pay what do they

1004
01:22:09.600 --> 01:22:14.239
pay for? What do they pay
for plasta? Well about your first donation

1005
01:22:14.439 --> 01:22:16.600
fifty to seventy dollars. You'll be
in there for about four and a half

1006
01:22:16.680 --> 01:22:21.039
to five hours during orientation, saying
that the person that makes fun. Then

1007
01:22:21.079 --> 01:22:24.680
what do they pay after that?
Like, once you go through this,

1008
01:22:24.840 --> 01:22:30.159
what do they pay you fifty bucks
per donation? And how much do they

1009
01:22:30.239 --> 01:22:34.319
take a leader? I never actually
looked at the bag, Tom. Well,

1010
01:22:34.520 --> 01:22:38.600
okay, so how often are you
allowed to do it? I'm just

1011
01:22:38.720 --> 01:22:45.000
curious for those listening every two days. Wait a minute, Wait a minute.

1012
01:22:45.359 --> 01:22:53.640
You mean someone can go in every
two days and make fifty bucks two

1013
01:22:53.720 --> 01:22:56.359
to three days. I'm pretty sure
it's two, but it might be three.

1014
01:22:56.640 --> 01:22:59.960
But that is correct. You can
make fifty bucks by donating plasma.

1015
01:23:00.359 --> 01:23:02.880
That is right. So wait a
minute. Okay, hold on because now

1016
01:23:03.000 --> 01:23:06.880
now wait a minute. See here's
the problem. Now, I got now,

1017
01:23:06.960 --> 01:23:11.399
I got Dragon walking out right now. He doesn't want to work anymore.

1018
01:23:12.319 --> 01:23:17.600
That's the problem. So see,
so Dragon, do you know actually

1019
01:23:17.680 --> 01:23:20.720
you can only make seven hundred and
fifty bucks in a month. You think

1020
01:23:20.800 --> 01:23:27.239
that's more or less than what I
make? Here? Hey, listen,

1021
01:23:27.319 --> 01:23:30.680
if Brownie has anything to say for
it, you can like minimum wage.

1022
01:23:32.840 --> 01:23:39.279
C CFL says four fifty, bio
labs and uh lovel and says seven fifty.

1023
01:23:39.560 --> 01:23:43.159
So the dig i'm csl anyway,
go ahead. So so what's the

1024
01:23:43.279 --> 01:23:45.640
problem now, sir? What's going
on? All right? Man? Right

1025
01:23:45.720 --> 01:23:50.279
to the chase. Everything goes fine. I have my medicine bottles with me

1026
01:23:50.680 --> 01:23:54.880
so they can do what I'm on. I go now, I don't get

1027
01:23:54.920 --> 01:23:58.640
what you mean your medicine bottles?
What are you talking about? I physically

1028
01:23:58.680 --> 01:24:00.239
brought into bottles so they can put
in a computer for they know what I'm

1029
01:24:00.319 --> 01:24:05.640
under. Okay, I gotcha,
right, all right, I get She

1030
01:24:05.760 --> 01:24:09.880
gets to it. So in other
words, if you're on any drugs,

1031
01:24:09.920 --> 01:24:14.359
they kind of look askance at that. No, no, that's perfectly fine.

1032
01:24:15.199 --> 01:24:19.960
You know what if you're on do
they ask about illegal drugs? Yes,

1033
01:24:20.039 --> 01:24:23.960
they did, and that's a that's
a whole different interview. And answer

1034
01:24:24.079 --> 01:24:27.680
is no. Okay, so forget
it, dragon, you won't be able

1035
01:24:27.720 --> 01:24:33.000
to go Okay, keep going,
man, So you go in there.

1036
01:24:33.119 --> 01:24:36.359
She gets to a drug called She
asked me what they right drugs are for?

1037
01:24:36.560 --> 01:24:41.439
You know, you know, diabetes, blood pressure, nothing unusual for

1038
01:24:41.760 --> 01:24:45.560
sixty four year old American male,
right, nothing unusual. She gets to

1039
01:24:45.680 --> 01:24:51.359
a dema A demon is for swelling
E D E M A. I know,

1040
01:24:53.079 --> 01:24:55.880
yeah, all right, okay,
So she goes to ask me where

1041
01:24:55.920 --> 01:24:59.159
the swelling is. This is towres
the end of the whole thing. It's

1042
01:24:59.239 --> 01:25:02.000
from my foot, my ankle to
my knee, which after taking the drugs

1043
01:25:02.039 --> 01:25:05.800
for a week, ten days,
the problem went away. Stay on.

1044
01:25:05.880 --> 01:25:10.960
The medication is prescribed to me,
no problems, right, I guess it's

1045
01:25:11.000 --> 01:25:15.359
because of excess water built up her
system. I understanding it also has a

1046
01:25:15.479 --> 01:25:20.279
little bit to do doc right with
his diabetes, right, yeah, and

1047
01:25:20.399 --> 01:25:24.840
also it could be, you know, something to do with this circulation as

1048
01:25:24.920 --> 01:25:27.720
well. Yeah, it's not a
good thing, by the way, but

1049
01:25:27.880 --> 01:25:30.800
go ahead. No, but I
have it, you know, taking I

1050
01:25:30.880 --> 01:25:33.279
have it under control, all right, man. So she turns around and

1051
01:25:33.359 --> 01:25:38.199
she goes, because she goes to
lead the room. I said, where

1052
01:25:38.199 --> 01:25:39.920
are you going? She goes,
well, I'm trying to find out if

1053
01:25:39.920 --> 01:25:42.359
we can do this. I said, what do you mean, it's just

1054
01:25:42.439 --> 01:25:45.000
a game changer? She goes.
It might be she comes back and she

1055
01:25:45.119 --> 01:25:49.359
goes, because you didn't know this
is a blood print. Tom. When

1056
01:25:49.399 --> 01:25:53.840
she left her room, I was
smart enough to turn on my voice recorder

1057
01:25:54.199 --> 01:25:57.159
on my phone. I already know
what's going to happen. Said what did

1058
01:25:57.239 --> 01:26:00.880
she say? She said, because
it was a you did not know it

1059
01:26:01.039 --> 01:26:06.319
was also used as a blood pressure
and what you used it for. I'm

1060
01:26:06.319 --> 01:26:11.439
going to just qualify you from giving
flash pat. What is the drug sir?

1061
01:26:11.640 --> 01:26:15.079
What is the drug? Edema?
E D E M. A wait

1062
01:26:15.319 --> 01:26:18.079
that's the name. Name is the
condition? No? No, no,

1063
01:26:18.399 --> 01:26:21.560
yes, yes, kay, yeah, you're absolutely right. I put that

1064
01:26:21.720 --> 01:26:27.720
dog on things down, and oh, here it is. It's a big

1065
01:26:27.840 --> 01:26:32.319
name, Tom. What is it? I want to hear it. Hydrochlorozine

1066
01:26:33.720 --> 01:26:40.560
H Y D R O C H
L O R O T H I A

1067
01:26:40.840 --> 01:26:45.640
Z I D E. You got
a twelve point five milligram camps blue.

1068
01:26:46.359 --> 01:26:51.159
Okay, all right? And so
then what because I didn't know what it

1069
01:26:51.239 --> 01:26:56.800
was for? Yeah, blue flutes
happened twelve point five milligram because I did

1070
01:26:56.880 --> 01:27:00.119
not know what it was used for. I was just qualified. And they

1071
01:27:00.119 --> 01:27:03.399
said, let me get this straight. You're disqualifying for what if treating physician

1072
01:27:03.680 --> 01:27:08.520
prescribe me. You think you're smarter
than a treating position. She doesn't got

1073
01:27:08.560 --> 01:27:13.159
no credentials, no tags. Well
listen, man, hold on. That

1074
01:27:13.439 --> 01:27:17.720
drug does not disqualify anyone anyway.
So I don't even understand what difference it

1075
01:27:17.840 --> 01:27:23.000
makes. Yeah, I got it
recorded. Well, I don't care if

1076
01:27:23.039 --> 01:27:30.039
you haven't recorded all. I just
don't know why that would disqualify you to

1077
01:27:30.119 --> 01:27:34.800
begin with. Well, it doesn't
matter if he's disqualified, No harm,

1078
01:27:34.880 --> 01:27:39.640
no foul. It's used for high
blood pressure, it's lee used for fluid

1079
01:27:39.760 --> 01:27:45.760
retention, so it's it's a diuretic. And if so what they're saying is

1080
01:27:45.840 --> 01:27:48.680
this. They don't know why you're
taking it, but they don't. They

1081
01:27:48.720 --> 01:27:53.159
won't let you donate blood with high
blood pressure? Is that right or wrong?

1082
01:27:55.199 --> 01:27:59.600
My blood pressures? I'm under most
three different blood pressure pills, and

1083
01:27:59.720 --> 01:28:03.439
they mind those other pills. It
was just this one. Yeah, correct,

1084
01:28:04.279 --> 01:28:08.920
Because I didn't know, I said, you know what, but doc,

1085
01:28:09.479 --> 01:28:12.479
Doc, here's what I think.
Doc. They're doing an abundance of

1086
01:28:12.640 --> 01:28:16.680
caution and they're just here's what they're
looking at. They're looking at the totality

1087
01:28:16.720 --> 01:28:21.079
of this guy, and they have
a right to make up their own standards.

1088
01:28:21.159 --> 01:28:26.039
It doesn't matter if they say he's
disqualified, right because he has blonde

1089
01:28:26.079 --> 01:28:30.279
hair, they have the right to
do that. Well, not so much

1090
01:28:30.359 --> 01:28:32.800
blonde hair. But I can't wait. I know what you're saying, so

1091
01:28:33.239 --> 01:28:39.199
so listen, man. If you're
complaining because they turned you down, Kenny,

1092
01:28:39.920 --> 01:28:43.720
I mean, they do have a
right to do that. You don't

1093
01:28:43.760 --> 01:28:46.680
tell him you're absolutely right. I'm
not going to argue that point. But

1094
01:28:46.840 --> 01:28:51.760
when you sit there and suggest because
I didn't know it's for a diuretic or

1095
01:28:51.760 --> 01:28:56.039
a blood pressure, I'm swelling.
That's why you're there, Kenny. I

1096
01:28:56.239 --> 01:28:59.600
just think you're hanging up, Kenny. I think you're hanging on a phrase.

1097
01:29:00.239 --> 01:29:03.600
I don't. What I think they
meant was this is that even though

1098
01:29:03.680 --> 01:29:10.119
you're taking it for a edema and
maybe a DEMA, doesn't disqualify you taken

1099
01:29:10.199 --> 01:29:14.640
into its totality with what else dos
for and all your other drugs, they

1100
01:29:14.680 --> 01:29:17.640
don't feel comfortable taking blood from you. I mean, I don't think they're

1101
01:29:17.720 --> 01:29:23.680
looking for reasons to disqualify you.
I don't. I mean, what are

1102
01:29:23.720 --> 01:29:28.399
you kind of are you taking this
personally or something because you feel that because

1103
01:29:28.479 --> 01:29:31.479
you did not have knowledge, that's
why they're turning you down. Of course

1104
01:29:31.520 --> 01:29:35.600
it's not doctor what she said.
Okay, well she said it, but

1105
01:29:35.760 --> 01:29:42.039
she didn't word it properly, Kenny. She what she meant was it's used

1106
01:29:42.159 --> 01:29:45.279
for more than just a DEMA,
and because of that, they can't use

1107
01:29:45.359 --> 01:29:49.119
you. And say because you didn't
know that. I understand what you're saying,

1108
01:29:49.159 --> 01:29:53.720
But what difference does it make?
What she says? Who cares?

1109
01:29:54.720 --> 01:29:58.960
I mean, what I'm getting at
is it's pretty clear if you look at

1110
01:29:59.000 --> 01:30:03.319
their terms and condition that there are
certain drugs in certain conditions they will not

1111
01:30:03.600 --> 01:30:10.039
take. It doesn't matter what she
says on your website for prisons that don't

1112
01:30:10.079 --> 01:30:13.039
waste four and a half five No, no, that would tiss me off

1113
01:30:13.119 --> 01:30:15.239
to I get you, bro,
I get you. You're right, they

1114
01:30:15.319 --> 01:30:20.840
should have some pre screening questions so
you don't waste your damn time. I

1115
01:30:21.159 --> 01:30:26.600
look at I get you there,
I really do. I understand that completely.

1116
01:30:27.920 --> 01:30:31.079
But here's the thing. Here's the
thing. I don't know what to

1117
01:30:31.159 --> 01:30:35.600
say other than you're upset because of
the reason she gave you. But I

1118
01:30:35.720 --> 01:30:43.439
am positive that they have a list
of drugs and combinations of drugs and if

1119
01:30:43.479 --> 01:30:46.199
you're on them, you don't donate, period. And you're right. I

1120
01:30:46.279 --> 01:30:51.159
don't know why. I have no
idea why they would not just post it.

1121
01:30:51.479 --> 01:30:55.119
Why wouldn't they do it? I
don't know. I don't know.

1122
01:30:56.760 --> 01:31:02.800
They have certain things tattooing, reason, tattoo piercing. Obviously, pharmaceuticals are

1123
01:31:02.880 --> 01:31:06.920
not legal. These are all things
are automatically disqualifications. I mean, but

1124
01:31:08.119 --> 01:31:12.079
not when I'm prescribing something by a
treating position. I said to say,

1125
01:31:12.560 --> 01:31:15.079
you think you're smarter than that treating
position? No, no, no,

1126
01:31:15.239 --> 01:31:17.119
But there are a lot of things, sir, There are a lot of

1127
01:31:17.199 --> 01:31:23.000
things prescribed that people wouldn't want your
blood. There are a lot of things,

1128
01:31:24.119 --> 01:31:27.319
you know, opiates are prescribed.
What difference does that? It doesn't

1129
01:31:27.359 --> 01:31:32.000
matter if it's prescribed. What matters
is these people have come up with a

1130
01:31:32.119 --> 01:31:38.279
set of rules on what they will
or will not take with blood. I

1131
01:31:38.399 --> 01:31:42.079
don't see Listen, Kenny, I
don't think. I don't think that we

1132
01:31:42.239 --> 01:31:45.319
can handle this problem for you.
I really don't. Maybe there are other

1133
01:31:45.479 --> 01:31:50.119
centers that won't care that much.
Three all three seven to one three talks

1134
01:31:50.159 --> 01:31:56.000
seven one three eight two five five. So Cody had called earlier about the

1135
01:31:57.239 --> 01:32:00.880
Spartan's hotel. Excuse me, the
Colorado Spartans, Uh, the sports team

1136
01:32:01.279 --> 01:32:09.319
Arena football team that is supposedly ripping
off other people in the hotel and motel

1137
01:32:09.439 --> 01:32:13.119
business. And he's working with Deputy
Bow. He called back for another follow

1138
01:32:13.199 --> 01:32:19.000
up. We'll do that right after
this. Go with a sure thing Denver's

1139
01:32:19.039 --> 01:32:24.399
best roofer Excel roofing dot com.
You don't pay a cent until you're content.

1140
01:32:27.760 --> 01:32:31.880
Time for an insurance checkup, free
no obligation comparison call Compass Insurance paying

1141
01:32:31.920 --> 01:32:36.000
too much your coverage at dozens of
insurance companies find out now three oh three

1142
01:32:36.159 --> 01:32:40.479
seven to seven to one. Help. You'll think you're his only customer when

1143
01:32:40.520 --> 01:32:44.239
you choose Frank durand the real estate
man dot com to list your home with

1144
01:32:44.359 --> 01:32:49.279
Remax Alliance three oh three nine two
zero sixteen twenty two man Hey, Tom

1145
01:32:49.359 --> 01:32:53.960
Martinez here three three seven one three
talks seven one three eight two five five.

1146
01:32:56.159 --> 01:33:00.239
Mike has a comment on that plasma
donation. This one. I was

1147
01:33:00.359 --> 01:33:05.479
upset because he sat there through an
orientation and they saw one of his drugs

1148
01:33:05.560 --> 01:33:10.560
and then said, well, we
can't take your blood. He was upset.

1149
01:33:11.199 --> 01:33:14.640
He thought they were just you know, like upset with him because he

1150
01:33:14.680 --> 01:33:17.319
didn't understand what the drugs were for. It's just a big mix up.

1151
01:33:17.319 --> 01:33:20.199
Anyway, go ahead, Mike,
Yeah, I want to tell you about

1152
01:33:20.239 --> 01:33:27.119
my expense, and then don't give
advice to Kennedy or Kenny Kennedy. I

1153
01:33:28.119 --> 01:33:31.000
truthfully answered, well, I was
enrolled with one of the donation places.

1154
01:33:31.079 --> 01:33:35.399
In the pre screening questions, asked
you, is if you any surgery recently?

1155
01:33:35.479 --> 01:33:42.319
And I answered yes, and they
pulled me aside and then they put

1156
01:33:42.399 --> 01:33:45.479
me on hold and I came back
and they said, as a result of

1157
01:33:45.560 --> 01:33:47.800
that surgery, not only are you
banned, but you're banned forever, for

1158
01:33:48.000 --> 01:33:53.039
life for any of our facilities on
the earth, in the universe. So

1159
01:33:53.239 --> 01:33:58.399
my advice to Kenny is to lie, lie, lie, and say you

1160
01:33:58.560 --> 01:34:03.840
don't take any drug. Really might
have an arbitrary They seem to have an

1161
01:34:03.960 --> 01:34:12.199
arbitrary and capricious method of deciding these
things, where there's it's totally unscreened,

1162
01:34:12.239 --> 01:34:16.600
it's it's it's no information, it's
it's haphazard, it's whatever they feel like,

1163
01:34:17.239 --> 01:34:23.800
Hey, Mike, what surgery did
you have? I had written a

1164
01:34:23.920 --> 01:34:29.279
detachment Retten. Why the hell would
the wait wait a minute, why would

1165
01:34:29.359 --> 01:34:33.439
that disqualify you from donating blood forever
and ever? I had no idea because

1166
01:34:33.479 --> 01:34:39.680
I and for surgeries. I had
no blood transfusions. I had Uh.

1167
01:34:39.800 --> 01:34:44.479
Oh, I know why. I
know why. But it's not only because

1168
01:34:44.640 --> 01:34:51.359
of contamination of blood. They're afraid
that you donating blood can cause you problems.

1169
01:34:54.239 --> 01:34:57.039
Oh I really do believe that.
No, no, No, the

1170
01:34:57.159 --> 01:35:01.439
more I think about that, they
be because maybe they think, Doc I

1171
01:35:01.520 --> 01:35:06.520
don't know anything about the eye.
But isn't it possible that they also want

1172
01:35:06.560 --> 01:35:11.600
to limit their liability because you know, if let's just say he had an

1173
01:35:11.680 --> 01:35:14.840
eye problem. And the doctor said, well that was from giving blood.

1174
01:35:15.000 --> 01:35:17.199
You know what I'm saying. I'm
not saying that would happen, But don't

1175
01:35:17.239 --> 01:35:21.199
you think that that's That's the other
side of the coin, Mic. They

1176
01:35:21.279 --> 01:35:25.079
want to make sure the blood is
pure, or as pure as they can

1177
01:35:25.159 --> 01:35:28.479
get, but they also want to
make sure they don't do you any harm.

1178
01:35:28.600 --> 01:35:30.119
I would say that has a lot
to do with it. Yeah,

1179
01:35:30.359 --> 01:35:35.720
but Tom, I can't imagine taking
blood would have any connection whatsoever with a

1180
01:35:35.840 --> 01:35:41.319
detatched retina. No, no,
no, I'm asking though you. Is

1181
01:35:41.399 --> 01:35:45.920
it possible that giving blood could put
a strain on his system that would hurt

1182
01:35:45.000 --> 01:35:48.520
his eyes? I don't know.
No, I can't imagine it. Okay,

1183
01:35:49.239 --> 01:35:53.479
Well anyway, Mike, Yeah,
lie, lie, Lie, that's

1184
01:35:53.560 --> 01:35:58.840
my advice. Do you give blood? Now, I'm not going to comment,

1185
01:35:59.479 --> 01:36:00.880
well you do, and you lie
about it, right, Okay,

1186
01:36:01.359 --> 01:36:04.920
that's what I'm lying about. I'm
just taking the pip. Now. You

1187
01:36:04.960 --> 01:36:10.479
know what a lot of people do
that like For example, Mike, no

1188
01:36:10.600 --> 01:36:15.399
matter what have you noticed where you
go for anything medical? I mean,

1189
01:36:15.479 --> 01:36:18.680
so if you go to get a
massage, if you go to sign up

1190
01:36:18.720 --> 01:36:24.680
with a new chiropractor, if you
go to uh, do hydration bars.

1191
01:36:25.800 --> 01:36:31.000
They ask everything that has ever happened
to you ever, what supplements you take,

1192
01:36:31.119 --> 01:36:34.039
what drugs you take? What blah
blah blah blah blah blah blah,

1193
01:36:34.600 --> 01:36:40.399
And it gets to be a pain
in the ass. Really, there should

1194
01:36:40.439 --> 01:36:45.279
be one central depository if you wanted, you know, to give out your

1195
01:36:45.319 --> 01:36:48.800
information, so you don't have to
keep writing this over and over and over

1196
01:36:48.880 --> 01:36:55.640
because they don't all use the same
system. Now, Cody, you called

1197
01:36:55.800 --> 01:37:01.640
back, what's going on about the
Colorado? We're trying to get an interview

1198
01:37:01.720 --> 01:37:05.640
with this owner? Well, Deputy
Ball already talked to him, and I

1199
01:37:05.680 --> 01:37:11.439
would call that an interview. He
refused to talk any further. And then

1200
01:37:11.479 --> 01:37:15.199
I asked Deputy Boa, also call
the other hotel. What's going on with

1201
01:37:15.279 --> 01:37:20.159
you? Cody? Yeah, yeah, go ahead, Yeah, Tom.

1202
01:37:20.319 --> 01:37:25.560
I called the general man. I
had Cody come back on the air.

1203
01:37:25.880 --> 01:37:31.359
I had called the general manager of
the Candlewood Suites during the break, talk

1204
01:37:31.439 --> 01:37:35.600
to her a little bit. She
did not want me to give her name

1205
01:37:36.159 --> 01:37:42.479
out, and she was adamant about
coming on the air, So she really

1206
01:37:42.560 --> 01:37:45.800
doesn't want to make any official statement. No, but she did acknowledge that

1207
01:37:45.960 --> 01:37:54.880
the Tony Thompson of the Colorados Spartans
did ohe the Candlewood Suites money, but

1208
01:37:55.039 --> 01:37:59.920
that's all she would go with it, so she did not want to comment

1209
01:38:00.079 --> 01:38:02.960
any further. So I guess where
it stands. We just need to help

1210
01:38:03.119 --> 01:38:09.319
Cody out at the Wood Springs.
Sweet who will help them all? I

1211
01:38:09.439 --> 01:38:13.760
mean? But yeah, it's still
she just didn't want to comment at all

1212
01:38:13.840 --> 01:38:16.680
about it. But she did acknowledge
that they did stay and they do ohe

1213
01:38:16.840 --> 01:38:27.439
the hotel money. Okay, I
will say they owe them by ten times

1214
01:38:27.479 --> 01:38:31.600
what they owe us. I wonder
why she's so secretive. I got it

1215
01:38:31.680 --> 01:38:36.720
from them. I don't know if
they've already started legal proceedings possibly if that

1216
01:38:36.800 --> 01:38:42.960
could have anything to do with it. Okay, So I wonder what the

1217
01:38:43.199 --> 01:38:50.960
endgame is for this, uh Tony
Thompson. I honestly, I think he

1218
01:38:51.520 --> 01:38:57.159
is doing it. I think he's
doing it with the belief she's doing everything

1219
01:38:57.319 --> 01:39:03.560
in good case and he's to keep
happening to him. Instead of him taking,

1220
01:39:04.760 --> 01:39:10.640
you know, taking responsibility for what
is happening, he's trying to find

1221
01:39:10.720 --> 01:39:16.680
shortcuts out of the situation because he
keeps telling people that he makes about one

1222
01:39:16.760 --> 01:39:24.640
hundred thousand dollars every home game and
that it's no problem to pay. But

1223
01:39:24.800 --> 01:39:30.119
then as soon as he has told
us okay, this paycheck should be here.

1224
01:39:30.560 --> 01:39:32.079
For instance, April first, he
said he was supposed to get one

1225
01:39:32.159 --> 01:39:41.000
hundred thousand dollars paycheck. I've had
almost no contact with him since then because

1226
01:39:41.039 --> 01:39:45.760
he will not return my calls or
emails. I've reached out to every phone

1227
01:39:45.840 --> 01:39:50.720
number I can find on the Spartan's
website. I've reached out to Tony's personal

1228
01:39:50.840 --> 01:39:57.800
cell phone, and it's almost like
at this point, he is avoiding any

1229
01:39:57.920 --> 01:40:00.720
number he recognizes because he he knows
he doesn't have the money to take.

1230
01:40:02.199 --> 01:40:05.920
Now, I get what, I
get what you're saying. So on the

1231
01:40:06.000 --> 01:40:12.000
website, is there anything about him
on there? Yes, he's listed on

1232
01:40:12.079 --> 01:40:17.359
the website as the owner. Okay, so bo I would try one more

1233
01:40:17.479 --> 01:40:23.920
time to call him and tell him
that we are literally going to do a

1234
01:40:24.000 --> 01:40:27.359
story on him. I mean,
you know, like big time, and

1235
01:40:27.439 --> 01:40:30.960
we're going to keep it up,
and we just need to know we want

1236
01:40:30.079 --> 01:40:35.880
him to give us his side.
Man. Well, tom Tuesday I did.

1237
01:40:36.039 --> 01:40:40.840
I sent him and he will not
return my calls since he knows my

1238
01:40:41.000 --> 01:40:44.479
number. I did send him an
email and ask if he would come on

1239
01:40:44.600 --> 01:40:48.199
the air and discuss his side of
the non payment issue, and he's just

1240
01:40:48.680 --> 01:40:55.439
ignored it. I could certainly try
to Now's so we also have a Lisa

1241
01:40:55.680 --> 01:41:01.399
Rorrich Roich row Rich. Yes,
she is, I believe, the CEO,

1242
01:41:02.000 --> 01:41:05.560
right. And then there's Zach Zach
Thompson. Is that his son or

1243
01:41:05.640 --> 01:41:11.760
brother or what. I truly don't
know him at all. I've never met.

1244
01:41:12.119 --> 01:41:16.560
He's listed as the general manager,
right, and I've not had any

1245
01:41:16.680 --> 01:41:23.800
dealings, any contact with him whatsoever. I've tried to but no response when

1246
01:41:23.840 --> 01:41:30.840
I've requested even a meeting with them. Tom, I could call this afternoon

1247
01:41:30.960 --> 01:41:33.359
reach out for reach out to Zach
Thompson. Yeah, we could, but

1248
01:41:33.439 --> 01:41:36.840
I mean, yeah, just just
to make a good faith effort here.

1249
01:41:39.520 --> 01:41:43.359
But it's kind of sad that,
you know, as a small business,

1250
01:41:43.439 --> 01:41:46.479
they'd be screwing a small business.
Just doesn't Yeah, I don't know.

1251
01:41:46.560 --> 01:41:50.640
It doesn't feel good and this and
this has been something we've been fighting with

1252
01:41:50.920 --> 01:41:57.199
them since the beginning of March.
All right, hold on, we will.

1253
01:41:57.359 --> 01:42:04.880
We're not going to let it go. I'm Tom Martino, go with

1254
01:42:05.000 --> 01:42:10.039
a sure thing. Denver's best Rufer
Excel Roofing dot com. You don't pay

1255
01:42:10.079 --> 01:42:15.680
a cent until you're content, wait
time for an insurance check up free,

1256
01:42:15.840 --> 01:42:20.479
no obligation. In comparison, call
Compass Insurance paying too much your coverage at

1257
01:42:20.520 --> 01:42:25.560
dozens of insurance companies find out now
three all three seven seven to one help.

1258
01:42:25.720 --> 01:42:29.279
You'll think you're his only customer when
you choose Frank durand the real estate

1259
01:42:29.359 --> 01:42:32.800
Man dot com to list your home
with Remax Alliance three all three nine two

1260
01:42:32.880 --> 01:42:41.920
zero sixteen twenty two. Hi Tom
Martino here, we have Red Rocks roof

1261
01:42:42.000 --> 01:42:47.279
and Solar with us in the studio
talking about solar and uh also, I'm

1262
01:42:47.319 --> 01:42:49.960
taking your calls. We have another
hour to go. Three oh three seven

1263
01:42:50.039 --> 01:42:54.520
one three talks seven one three eight
two five five. By the way,

1264
01:42:55.000 --> 01:42:59.479
Red Rocks rs dot com is your
website, So I wanted to ask about

1265
01:43:00.439 --> 01:43:05.439
and do you ever see like we
were talking about Illinois, they actually give

1266
01:43:05.520 --> 01:43:11.000
a rebate check not a tax credit, for one third of the system.

1267
01:43:11.520 --> 01:43:16.039
That is incredible to me. Do
you ever see the state here Colorado ever

1268
01:43:16.159 --> 01:43:21.520
doing something like that, or do
you see incentives? Do you see more

1269
01:43:21.600 --> 01:43:27.720
incentives in the future for solar because
we have such an emphasis on renewable energy

1270
01:43:27.840 --> 01:43:31.880
and climate change and all of that. Yeah, so that's kind of a

1271
01:43:31.960 --> 01:43:34.520
lot to deep dive, so I'll
kind of take it in steps. So

1272
01:43:35.079 --> 01:43:41.159
the rebate take ILLINOI does is for
renewable energy credits. So they look at

1273
01:43:41.159 --> 01:43:44.520
the system and they determine how much
of like coal, for instance, that

1274
01:43:44.560 --> 01:43:47.319
you're replaced with renewable and that's what
the check amount is based on. So

1275
01:43:47.399 --> 01:43:50.479
it's based on the system size.
It's not a third of the system then,

1276
01:43:50.680 --> 01:43:54.279
No, it is about a third
of the system, depending obviously on

1277
01:43:54.399 --> 01:43:59.840
how your installer charges. Okay,
right, but as far as how Colorado

1278
01:44:00.039 --> 01:44:03.560
goes with it, the state of
Colorado incentivizes the utility companies to come up

1279
01:44:03.600 --> 01:44:08.760
with their own rebates. So it
just depends on which utility company you have,

1280
01:44:08.840 --> 01:44:12.720
but there's definitely rebates just like that
available. Wait, we're gonna go

1281
01:44:12.760 --> 01:44:15.800
over that. They're a rebase right
now, cash rebase available. Yeah,

1282
01:44:15.840 --> 01:44:18.760
just depends on your utility company.
And that's for residential. Yeah, like

1283
01:44:18.880 --> 01:44:23.000
aspin, I forget what's utility.
We'll talk about We're running out of time,

1284
01:44:23.039 --> 01:44:26.920
so I'll talk about that more coming
up on the Troubleshooter Show. Go

1285
01:44:27.119 --> 01:44:30.319
with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay

1286
01:44:30.359 --> 01:44:38.720
a cent until you're content. Wait
time for an insurance checkup free no obligation

1287
01:44:38.880 --> 01:44:44.479
comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find

1288
01:44:44.520 --> 01:44:46.680
out now three all three seven to
seven to one help. You'll think you're

1289
01:44:46.720 --> 01:44:50.600
his only customer when you choose Frank
durand the real estate Man dot com to

1290
01:44:50.720 --> 01:44:56.399
list your home with Remax Alliance three
all three nine two zero sixteen twenty two

1291
01:44:57.640 --> 01:45:12.199
Ye ripped up news so you don't
have run as fast as we can.

1292
01:45:13.560 --> 01:45:19.640
Shooter's gonna help. Come man,
this is the Troubleshooter Show. Now Tom

1293
01:45:19.720 --> 01:45:27.319
Martino, Hi, Tom Martino here
three O three seven one three talk three

1294
01:45:27.399 --> 01:45:30.279
O three seven one three eight two
five five. For some reason, my

1295
01:45:30.560 --> 01:45:33.920
headset suck. Oh there it is, okay, there I am my headset

1296
01:45:33.960 --> 01:45:38.239
start okay. So we're here to
help you solve problems, answer questions,

1297
01:45:38.279 --> 01:45:40.840
taking plans that have red rock roof
and solar with us, and we have

1298
01:45:40.960 --> 01:45:44.560
some updates. So first we're gonna
go to Doc Deputy Doc. You have

1299
01:45:44.600 --> 01:45:48.039
an update on what I'm John and
Becky with their uh ski. Do their

1300
01:45:48.119 --> 01:45:53.359
uh ski? Do the jet ski? Okay? I gotta figure this one

1301
01:45:53.359 --> 01:45:56.640
out. How long do they call
it? Quite a while ago? Okay?

1302
01:45:56.960 --> 01:45:59.680
And what was the main okay?
So here's the problem. They bought

1303
01:45:59.680 --> 01:46:03.319
a j ski and they've had multiple
problems with it, bring it back and

1304
01:46:03.439 --> 01:46:09.640
forth beyond it. It was a
Kawasaki jeff Ski and so they said it

1305
01:46:09.800 --> 01:46:13.960
sunk the first day, it took
on water. Then there was a recall

1306
01:46:14.079 --> 01:46:16.479
on it. They said, Kawasaki
is offering to buy it back, but

1307
01:46:16.680 --> 01:46:21.600
not the extras the trailer, the
cover and all the trailer. So they

1308
01:46:21.720 --> 01:46:29.159
put out twenty six thousand dollars for
the whole deal. Kawasaki is offering them

1309
01:46:29.600 --> 01:46:32.960
twenty four thousand, but they won't
pay two thousand for the trailer. So

1310
01:46:33.119 --> 01:46:36.920
what I told, I said,
take the twenty four thousand, see if

1311
01:46:36.960 --> 01:46:41.439
you can sell the trailer. If
you can't sell the trailer, take them

1312
01:46:41.479 --> 01:46:45.520
to small claims court and make them
and I'm sure that you'll get the two

1313
01:46:45.560 --> 01:46:50.520
thousand dollars back, but they should. I'm hoping though they don't make them

1314
01:46:50.600 --> 01:46:54.880
sign some kind of settlement to get
that refund. Well, even if they

1315
01:46:54.960 --> 01:46:59.119
do, you know, twenty four
out of twenty six thousand is a reasonable

1316
01:46:59.199 --> 01:47:01.520
return for what they put up with. Now, I think they should get

1317
01:47:01.560 --> 01:47:04.520
the extra two thousand, but you
know, if no, I get it.

1318
01:47:04.880 --> 01:47:08.880
So I think if they do that, cash the check and then take

1319
01:47:08.960 --> 01:47:14.279
up the small claims court because they
were actually dealing with Kawasaki directly, so

1320
01:47:14.439 --> 01:47:16.880
it's not the dealer. But I
think if Kawasaki is drawing the line in

1321
01:47:16.960 --> 01:47:19.960
the sand, let him draw the
line and take up the small claims court.

1322
01:47:20.720 --> 01:47:24.640
Yeah, that could be one thing
to do. So did they indicate

1323
01:47:24.680 --> 01:47:27.680
they're going to do that. They
agreed they're going to do that. All

1324
01:47:27.760 --> 01:47:30.600
right, Good, Do you have
anything else? No, I think Bo's

1325
01:47:30.680 --> 01:47:35.720
gone. Bo's got something, Deputy
Bo was having Bo. No, yeah,

1326
01:47:35.800 --> 01:47:41.520
Tom. This is a follow up
from a call last Wednesday in the

1327
01:47:41.840 --> 01:47:45.199
first hour. I think Mark was
here. Who was it. Her name

1328
01:47:45.319 --> 01:47:51.199
is Jane and she had an h
u a issue with an awning. Yeah.

1329
01:47:51.840 --> 01:47:57.399
I remember. She had a patio
and it was the patio by the

1330
01:47:57.439 --> 01:48:00.399
way, just you know, was
an outdoor patio and it came with roof.

1331
01:48:00.560 --> 01:48:08.880
But she said there was water damage
on her patio, she closed it,

1332
01:48:09.000 --> 01:48:12.880
didn't she enclose it or not?
Yeah, there was something about some

1333
01:48:13.119 --> 01:48:15.000
leaks going on. But the crux
of the matter is she had this.

1334
01:48:15.079 --> 01:48:17.520
Oh no, no, no,
this is a different one. Never mind,

1335
01:48:17.800 --> 01:48:21.000
but but yeah, I remember this. She was having leaking at her

1336
01:48:21.079 --> 01:48:28.279
patio roof and it needs to be
fixed. They won't reinstall her custom awning.

1337
01:48:28.399 --> 01:48:30.560
They took it off to fix the
roof, but won't put it back

1338
01:48:30.600 --> 01:48:36.920
on right. They wanted the awning
removed so they could do some staining and

1339
01:48:38.039 --> 01:48:41.960
painting. No, I get it, okay, So and they it was

1340
01:48:42.079 --> 01:48:45.560
her oning, and she actually paid
to have the awning removed. But the

1341
01:48:45.039 --> 01:48:51.840
Club Monaco Homeowners Association would not allow
her to reinstall the awning at all.

1342
01:48:51.960 --> 01:48:55.840
I thought they would allow her,
but she had to do it on her

1343
01:48:55.880 --> 01:48:59.680
own. Now she was willing to
pay for it. Okay, then what

1344
01:49:00.479 --> 01:49:03.840
so what happened? I did call
the HOA and the management company which I

1345
01:49:03.920 --> 01:49:11.239
believe in Elsie and Property Management.
So after making a few calls, Jeane

1346
01:49:11.319 --> 01:49:15.479
did call me and they took some
pictures and they are going to allow her

1347
01:49:16.119 --> 01:49:20.800
okoyd install the awning, which I
think is good. The only thing the

1348
01:49:21.039 --> 01:49:28.319
HOA is requiring is she gets a
contractor, a contractor that knows what they're

1349
01:49:28.359 --> 01:49:31.479
doing in this and they want it
reinforce. So she would like to get

1350
01:49:31.520 --> 01:49:36.960
some advice. She lives over on
tenth to Monaco on a few contractors that

1351
01:49:38.039 --> 01:49:42.399
could come over and give her a
bid that she could submit to the HOA

1352
01:49:42.600 --> 01:49:45.960
so she could put her aning back
in place. All right, So that's

1353
01:49:46.000 --> 01:49:49.479
good. So they will let her
put it back up. They will let

1354
01:49:49.560 --> 01:49:53.560
her do it. Now. I
wonder why they turned her down at first,

1355
01:49:55.159 --> 01:49:58.359
you know, Tom, I don't
know. It doesn't matter because hey,

1356
01:49:58.760 --> 01:50:02.720
so now what we have is where's
my dinger? Okay, don't say

1357
01:50:02.760 --> 01:50:09.560
anything. I got it, mister
Jean. I hope that was for both

1358
01:50:09.600 --> 01:50:12.159
of us, Tom, Yeah,
it was for both of you. We

1359
01:50:12.319 --> 01:50:18.840
got a double dinger for for both. Okay. Now we have a brook

1360
01:50:18.920 --> 01:50:24.640
with us from red Rox roof and
Solar. And if you recall, we

1361
01:50:24.720 --> 01:50:28.279
had a problem with Solar that we
used her as an expert on basically,

1362
01:50:28.359 --> 01:50:32.279
but it was a while ago.
And now the guy did say he was

1363
01:50:32.359 --> 01:50:39.279
going to come on, and I
don't know exactly why he hasn't come on

1364
01:50:39.479 --> 01:50:45.159
yet. Kitschina, have we been
in touch I know that dak Or Deputy

1365
01:50:45.239 --> 01:50:50.199
Chopper was working on this with Valor
Roofing. Yeah, so they called an

1366
01:50:50.279 --> 01:50:55.720
emailed and they actually told me when
I contacted them that they were working directly

1367
01:50:55.800 --> 01:50:59.039
with you to try to get on
the show. Yeah, well they are,

1368
01:50:59.159 --> 01:51:03.399
but I mean you have to book
it obviously. But here's the situation.

1369
01:51:04.439 --> 01:51:10.119
This couple. What did they pay
like a lot of money? Right,

1370
01:51:10.239 --> 01:51:15.520
they paid a lot of money for
the system, and they it was

1371
01:51:15.600 --> 01:51:21.079
through One Solar, it was loy
and Alexis and they paid let me just

1372
01:51:21.159 --> 01:51:27.560
get the details here about fifty six
thousand, about fifty that's right, alright,

1373
01:51:28.199 --> 01:51:30.000
I have had about fifty four whatever
it is. And then during the

1374
01:51:30.079 --> 01:51:35.800
application process, they supposedly did not
file the proper supplemental report. Here's the

1375
01:51:35.840 --> 01:51:42.199
bottom line. Excel won't let them
put the won't activate the system because it's

1376
01:51:42.279 --> 01:51:47.439
in an area that needs updating on
the subsystem on the substation. Now Brooke

1377
01:51:47.520 --> 01:51:49.960
explained this to me. But by
the way, here's the bottom line.

1378
01:51:50.119 --> 01:51:57.079
I thought that if this was installed
by One Solar improperly, or it wasn't

1379
01:51:57.359 --> 01:52:02.239
put in an area that should take
solar, why should they make these people

1380
01:52:02.520 --> 01:52:05.920
have a system they can't use and
they should refund the money and take the

1381
01:52:06.000 --> 01:52:12.680
system back. And in fact,
the finance company indicated that if they can't

1382
01:52:12.760 --> 01:52:15.920
use the system, we can't finance
it. But here's what I want to

1383
01:52:16.000 --> 01:52:25.560
know. Are there areas in Colorado
that can't take solar systems? What do

1384
01:52:25.720 --> 01:52:30.479
they mean they could not activate it
in this area of Excel? What does

1385
01:52:30.560 --> 01:52:35.600
that mean? Yeah, so the
state of Colorado does it. You can

1386
01:52:35.880 --> 01:52:41.800
add solar onto the grid as long
as it's reasonable for the utility company,

1387
01:52:42.119 --> 01:52:46.680
meaning that residents can usually add in
a system that's ten kilowatts or less,

1388
01:52:46.760 --> 01:52:48.920
or twenty five in kilowats or less. Fight you I mean to tell me

1389
01:52:48.960 --> 01:52:54.479
there's actually limits by law of what
you can add because the utility company,

1390
01:52:54.720 --> 01:52:58.960
especially if they're a co op,
they have different rules. So they're responsible

1391
01:52:59.199 --> 01:53:02.039
for allowing new access to connect to
their grid. So their grid has to

1392
01:53:02.079 --> 01:53:05.439
be able to handle the power that
you're sending them. So the state doesn't

1393
01:53:05.479 --> 01:53:10.760
say, well, the utility company
is now required to allow all of this

1394
01:53:10.920 --> 01:53:15.560
to happen instantly. It has to
be reasonable for the business. So why

1395
01:53:15.600 --> 01:53:19.640
would Excel not be able to accept
electricity from one system in this case?

1396
01:53:19.640 --> 01:53:23.960
I'm not an Excel engineer, so
I don't know why. I've never once

1397
01:53:24.159 --> 01:53:28.640
been told a substation upgrade is what's
required. When I spoke with Excel,

1398
01:53:28.880 --> 01:53:32.680
she had said that maybe on that
connection line there's a hospital or a big

1399
01:53:32.800 --> 01:53:38.720
solar field or something that's tied to
it that's adding so much power that even

1400
01:53:38.840 --> 01:53:41.640
this small system in the grand scheme
of things, it's adest. I get

1401
01:53:41.680 --> 01:53:45.079
it. They don't want anything new
just on that section to add to the

1402
01:53:45.159 --> 01:53:48.960
system, so they can't feed back. But they can still have a solar

1403
01:53:49.039 --> 01:53:53.319
system. They just have to be
off grid. But why does that have

1404
01:53:53.359 --> 01:53:56.000
to be off grid? Why can't
they just not do a net met or

1405
01:53:56.039 --> 01:53:59.920
why can't they just make it so
it doesn't feedback? Is there such a

1406
01:54:00.039 --> 01:54:02.479
thing? Is one way valve?
I mean no, seriously, Why can't

1407
01:54:02.520 --> 01:54:08.640
they simply have their solar system be
hooked to the grid and when they have

1408
01:54:08.920 --> 01:54:14.359
excess power, it goes to batteries
instead of the grid. Yes, they

1409
01:54:14.439 --> 01:54:17.680
can have that setup, but the
difference is they have to make sure it

1410
01:54:17.800 --> 01:54:21.680
doesn't feed to the grid ever,
and if they shut off their connection to

1411
01:54:21.880 --> 01:54:27.079
the grid manually, which you can
do, you have to have a CT

1412
01:54:27.479 --> 01:54:30.039
or a feedback system to allow the
solder to think it's still safe to operate.

1413
01:54:30.319 --> 01:54:34.039
So there's a lot of yeah,
but here's what I want to know.

1414
01:54:34.760 --> 01:54:39.399
First, Solar that did the installation, should they have known this?

1415
01:54:39.640 --> 01:54:43.279
I mean, or they're saying they
were blindsided too. No, they're not

1416
01:54:43.439 --> 01:54:48.319
blindsided. They've I mean, of
what I personally know. They've probably installed

1417
01:54:48.640 --> 01:54:53.199
over five hundred systems with an Excelled
territory in the last couple of years.

1418
01:54:53.800 --> 01:54:58.279
It's a simple step in the application
process. Excel has their own permitting process.

1419
01:54:59.039 --> 01:55:01.359
They should have found that this was
not a go. They were told

1420
01:55:01.399 --> 01:55:05.359
it wasn't a go. They told
a what's called a supplemental engineering report is

1421
01:55:05.399 --> 01:55:11.199
required. That happens in probably fifteen
to twenty percent of your solar applications to

1422
01:55:11.319 --> 01:55:16.800
Excel, and they one solar.
How do you know that because they never

1423
01:55:17.039 --> 01:55:19.840
submitted We do want the supplemental report, and we're going to pay for it,

1424
01:55:19.880 --> 01:55:23.399
because you have to pay another two
hundred and fifty or three hundred fifty

1425
01:55:23.399 --> 01:55:27.600
dollars. If they were told it
was needed by Excel in writing and in

1426
01:55:27.680 --> 01:55:32.039
their portal, and if it was
needed, it would have indicated there's something

1427
01:55:32.119 --> 01:55:36.640
going on one hundred percent, and
again with this case, the Public Utility

1428
01:55:36.680 --> 01:55:42.359
Commissions did an investigation. The state
looked at this and said, no one

1429
01:55:42.479 --> 01:55:47.000
Solar knew that this was an issue. They're not stupid, right, It's

1430
01:55:47.039 --> 01:55:51.159
not their first rodeo. They've been
through this process o case. So it's

1431
01:55:51.239 --> 01:55:59.279
safe to say, though that Valor
Roofing, who sold this and One Solar

1432
01:55:59.560 --> 01:56:03.520
did theation, that Valor may not
have been aware of this. I mean,

1433
01:56:03.600 --> 01:56:06.800
that's pretty safe to say because all
Valor did was sell it. So

1434
01:56:08.119 --> 01:56:13.279
when you sell a deal through Valor, and depending on where you're at in

1435
01:56:13.479 --> 01:56:16.680
management, then you see what steps
the project are on. So they would

1436
01:56:16.720 --> 01:56:20.199
be able to review those projects well
most of the time. And I'm not

1437
01:56:20.279 --> 01:56:24.640
trying to give them a pass,
but what I'm saying is if there's a

1438
01:56:24.760 --> 01:56:30.840
culprit here, it's mostly One Solar. I don't think Valor wanted. I

1439
01:56:30.920 --> 01:56:33.880
don't think they'd have any incentive to
want to sell a system that couldn't be

1440
01:56:34.000 --> 01:56:39.520
used. I don't see any upside
for that. I mean, in other

1441
01:56:39.560 --> 01:56:43.640
words, they sold the system,
One Solar, took the system to install

1442
01:56:43.720 --> 01:56:49.199
it and missed a very crucial step
the auxiliary port and as a result,

1443
01:56:49.319 --> 01:56:55.199
here's the bottom line, lloy and
Alexis has a system that have a system

1444
01:56:55.239 --> 01:56:58.880
they can't use. Yeah, there's
a few issues that One Solar did during

1445
01:56:58.920 --> 01:57:01.479
this install. That's just the solar
system. You have to remember that the

1446
01:57:01.720 --> 01:57:06.479
electrical work wasn't permitted either. It
wasn't a proof through a permit. They

1447
01:57:06.520 --> 01:57:11.680
were on essentially jumper cables for their
meter. And now within the next four

1448
01:57:11.760 --> 01:57:14.199
weeks since my company came in and
fixed it, they're going to get a

1449
01:57:14.359 --> 01:57:19.359
huge electric bill because they were on
this like jumper cable situation, and so

1450
01:57:19.439 --> 01:57:23.520
they weren't getting charged for electric and
you're not supposed to allow that to happen.

1451
01:57:23.840 --> 01:57:27.239
Well, this is sad. This
is very sad. But Valor's only

1452
01:57:27.359 --> 01:57:31.439
responsibility in this, in my opinion, is that they knew that One Solar

1453
01:57:31.560 --> 01:57:36.319
has done interesting issues in the no. I understand that because we have on

1454
01:57:36.520 --> 01:57:42.800
our books alone several complaints about One
Solar sure, and so that's the only

1455
01:57:42.920 --> 01:57:45.560
aspect in my opinion that I feel
that they're responsible. Most of this does

1456
01:57:45.680 --> 01:57:48.880
lie with One Solar because they are
what's called the EPC. And again,

1457
01:57:49.079 --> 01:57:54.439
Kachina, if Valor wants to come
on or one Solar. I want them

1458
01:57:54.600 --> 01:58:00.199
to come on. Sam. What
is your question? Sam? Hey,

1459
01:58:00.439 --> 01:58:06.359
thanks treaking my call. My question
for Brooke is do they come down and

1460
01:58:06.880 --> 01:58:12.239
install in the Plebbo area? Yeah? Absolutely we do. All right,

1461
01:58:12.359 --> 01:58:14.800
hold on, we want to know
more about your system. But I got

1462
01:58:14.920 --> 01:58:17.479
to take this. I'm Tom Martinez. Three oh three seven one three talks

1463
01:58:17.520 --> 01:58:21.319
seven one three eight two five five. By the way, we have a

1464
01:58:21.439 --> 01:58:26.880
special with Premiere Premiere window Washing.
Uh, they're going to do a special.

1465
01:58:26.960 --> 01:58:29.840
I was going to try to get
them on today, but it's just

1466
01:58:30.399 --> 01:58:32.199
I can't do it. If they
want to do fifteen percent off anyone who

1467
01:58:32.279 --> 01:58:38.119
calls today and that's Premiere window Washing
and pressure Washing or Premiere window cleaning and

1468
01:58:38.159 --> 01:58:41.760
pressure Washing. I always get that
wrong, but just remember Premiere. Okay,

1469
01:58:41.960 --> 01:58:45.640
they're good people and they do great
deals. Fifteen percent off if you

1470
01:58:45.720 --> 01:58:48.760
call to get your windows done.
We clean windows dot co. We clean

1471
01:58:48.880 --> 01:58:53.600
windows dot co. And it's three
oh three five six four, five five

1472
01:58:53.760 --> 01:59:03.720
seven four fifteen percent off five six
four five five seven four Go with a

1473
01:59:03.800 --> 01:59:09.119
sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent

1474
01:59:09.359 --> 01:59:15.840
until you're content. Time for an
insurance check up free, no obligation comparison

1475
01:59:16.000 --> 01:59:21.079
call Compass Insurance paying too much your
coverage at dozens of insurance companies find out

1476
01:59:21.119 --> 01:59:25.640
now three oh three seven seven to
one help. You'll think you're his only

1477
01:59:25.760 --> 01:59:29.520
customer when you choose Frank durand the
real estate man dot com to list your

1478
01:59:29.600 --> 01:59:36.239
home with Remax Alliance three oh three
nine two zero sixteen twenty two. Right,

1479
01:59:36.359 --> 01:59:44.039
but if you hi Tom Martine here
three oh three seven one three talk

1480
01:59:44.159 --> 01:59:47.840
seven one three eight two five five
Okay, Paul, No, no,

1481
01:59:48.039 --> 01:59:50.439
Sam, Sorry Sam, Sam,
you have a question on solar and then

1482
01:59:50.479 --> 01:59:54.319
we go to Paul Sam. What
was Let's finish up with your questions,

1483
01:59:54.359 --> 01:59:57.880
So go ahead, sir. What
do you have going on? Well,

1484
01:59:57.920 --> 02:00:00.359
I don't have I don't have a
solar system currently, and I was just

1485
02:00:00.439 --> 02:00:06.119
okay, curious if you know what
they if they if red Rocks would install

1486
02:00:06.239 --> 02:00:11.119
in Public County, And yes,
we want to know what kind of system?

1487
02:00:11.159 --> 02:00:14.279
What do you need? Well,
I'd like to do a ground based

1488
02:00:14.640 --> 02:00:17.920
solar panel rather than mant it on
the roof. Yeah, that's not a

1489
02:00:17.960 --> 02:00:21.479
problem. We would look at where
you're at and what setbacks are in your

1490
02:00:21.560 --> 02:00:27.279
specific tie to your specific address and
property. I'm assuming you have Black Hill's

1491
02:00:27.359 --> 02:00:30.399
energy Yes, yeah, yeah,
not a problem. We work with them

1492
02:00:30.399 --> 02:00:32.479
all the time, so no worries. Now, why do you want to

1493
02:00:32.560 --> 02:00:38.479
do the ground one? Well,
it's just I have the room, the

1494
02:00:38.560 --> 02:00:44.520
space okay, and it's wide open, and I just the thought of having

1495
02:00:44.560 --> 02:00:47.239
to and with as many hailstorms as
we get down here, it's like,

1496
02:00:47.760 --> 02:00:50.119
man, you'd be doing this.
No, it's a pain in the ask

1497
02:00:50.680 --> 02:00:54.199
Hey, what about this? I
want to ask brook this. Do you

1498
02:00:54.239 --> 02:01:00.439
ever have people with residential systems that
overbuild to make a little extra or not?

1499
02:01:00.680 --> 02:01:04.800
Is that mainly commercial? No,
we have residential systems that do so.

1500
02:01:05.159 --> 02:01:10.239
It just depends again on the utility
company. And because you can't,

1501
02:01:10.319 --> 02:01:12.760
you can't just build as much as
you want, right, you got to

1502
02:01:13.800 --> 02:01:15.640
stay with their limits. Well not
just with their limits, but like for

1503
02:01:15.760 --> 02:01:20.439
instance, Longmont Utility will pay you
retail value for anything you overproduce. Wow,

1504
02:01:20.640 --> 02:01:25.520
but they're the only company in Colorado
that I know of that does that.

1505
02:01:26.319 --> 02:01:30.359
Mixcel used to run a program years
ago that did something similar. That's

1506
02:01:30.520 --> 02:01:32.840
when your caller said earlier today that
he got monthly payments. Yeah, that

1507
02:01:32.960 --> 02:01:35.720
program used to exist so it just
depends on the utility company that you're working

1508
02:01:35.800 --> 02:01:42.399
with. And so is Black Kills
easy to work with? Uh oh uh

1509
02:01:43.720 --> 02:01:46.720
no, uh oh do they?
But when you say no, well,

1510
02:01:46.840 --> 02:01:51.399
but they will allow solar systems,
right, they can't not allow them.

1511
02:01:51.560 --> 02:01:58.199
Yeah, they can't not allow them. They're just still trying to organize how

1512
02:01:58.279 --> 02:02:00.800
to handle the influx of sol that's
happened there. So it's a little slow

1513
02:02:00.960 --> 02:02:04.319
to work with them directly, okay. And what about selling back to them?

1514
02:02:04.399 --> 02:02:08.800
They do pay, Yes, they
do. And Black Hills is one

1515
02:02:08.840 --> 02:02:13.800
of the few ones that actually incentivizes
folks to go solar with those additional rewards

1516
02:02:13.880 --> 02:02:18.520
and rebates depending So in addition to
his forty percent tax credit from you guys,

1517
02:02:18.560 --> 02:02:21.720
because you do the extra ten percent
because it's local, it could because

1518
02:02:21.720 --> 02:02:28.279
it's US paraduct. What does Black
Hills incentivize? What do they do?

1519
02:02:28.680 --> 02:02:30.880
Yeah, it's usually based on the
system, so like a dollar per what

1520
02:02:31.119 --> 02:02:33.840
they can sometimes give back as a
rebate. Again, I would need to

1521
02:02:33.920 --> 02:02:38.319
work with him directly to figure out
not getting him Yeah, but absolutely so.

1522
02:02:38.399 --> 02:02:41.920
If he got a seven kilowatt system, which is the average residential system,

1523
02:02:41.960 --> 02:02:45.199
that they would give him seven thousand
dollars back, so you ought to

1524
02:02:45.239 --> 02:02:51.520
call him Red Rocks, roof and
Solar three zero three seven zero four two

1525
02:02:51.640 --> 02:02:56.880
four four nine. Okay, So
thank you. Now, Paul, you

1526
02:02:57.000 --> 02:02:59.000
have a question, Go ahead,
Paul. What's going on with you?

1527
02:03:00.279 --> 02:03:02.680
Well, I just am thinking about
putting an en ground swimming pool and I

1528
02:03:02.720 --> 02:03:06.239
didn't know if anything, you had
any referrals or anybody. Man, I

1529
02:03:06.720 --> 02:03:12.199
you know what I did one years
ago, had a great company. They're

1530
02:03:12.279 --> 02:03:16.359
no longer around, but we do
have someone I'm trying to think who.

1531
02:03:16.720 --> 02:03:19.920
I don't think they're on the referral
list, but we had someone that did

1532
02:03:20.000 --> 02:03:24.119
a great job with pools. I
got to think about that. I got

1533
02:03:24.239 --> 02:03:29.840
to find out who it was.
But they were really good and they came

1534
02:03:29.880 --> 02:03:33.359
out and did service because they serviced
my pool after this other company went out

1535
02:03:33.359 --> 02:03:36.439
of business, and I really loved
them. You know, that's a good

1536
02:03:36.680 --> 02:03:42.079
that's a good topic. By the
way, Paul pooled people. Because I

1537
02:03:42.279 --> 02:03:46.920
did have someone reliable. I'm gonna
look during the break to see if I

1538
02:03:47.000 --> 02:03:50.800
can find them. Okay, And
you want to have it built? And

1539
02:03:50.880 --> 02:03:56.600
where do you want to have it
built? Castle Rock? Okay, So

1540
02:03:56.960 --> 02:04:00.720
so hang on and uh I'm going
to see if I can find that old

1541
02:04:00.840 --> 02:04:04.159
recommendation I had three O three seven
one three eight two five five. Go

1542
02:04:04.359 --> 02:04:09.560
with a sure thing Denver's best roofer
Excel Roofing dot com. You don't pay

1543
02:04:09.600 --> 02:04:15.960
a cent until you're content. Time
for an insurance checkup free no obligation.

1544
02:04:16.119 --> 02:04:21.720
Comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find

1545
02:04:21.720 --> 02:04:25.880
out now three oh three seven seven
to one. Help. You'll think you're

1546
02:04:25.960 --> 02:04:29.800
his only customer when you choose Frank
durand the real estate man dot com to

1547
02:04:29.920 --> 02:04:33.640
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

1548
02:04:38.800 --> 02:04:43.960
Hi Tom Martino here, Okay,
listen Paul on the on the pool

1549
02:04:44.079 --> 02:04:46.159
thing. I can't find the exact
builder, but I do know this,

1550
02:04:47.720 --> 02:04:51.479
if you call this is a great
company. Now they're not on the referral

1551
02:04:51.560 --> 02:04:56.960
list, but we've never had a
complain about them. And it's called the

1552
02:04:57.159 --> 02:05:02.159
pullman Ink the poolman, I would
call them, since they do renovation of

1553
02:05:02.279 --> 02:05:06.720
pools. They do like rebuildings.
They do covers, they do chemicals,

1554
02:05:06.760 --> 02:05:13.119
they do maintenance, they do leak
detection, they do pumps, so they

1555
02:05:13.159 --> 02:05:18.399
would probably know some good builders.
That's who I would call. Now here's

1556
02:05:18.439 --> 02:05:25.079
the number. It's three oh three
seven eight one four four zero nine.

1557
02:05:25.520 --> 02:05:29.159
They've been around a long time and
they've done work for me, the poolman,

1558
02:05:29.920 --> 02:05:31.640
the poolman. So yeah, I
wish you the best on that one.

1559
02:05:31.680 --> 02:05:34.359
Okay, So hold on, we
have a comment on Ohkait, we

1560
02:05:34.439 --> 02:05:38.760
have Tyra, which I want to
take now, Tyra, what is your

1561
02:05:38.840 --> 02:05:45.239
connection to Candlewood Suites. Yes,
I am the general manager. Oh hi,

1562
02:05:45.479 --> 02:05:47.600
how are you listen? I didn't
want to make I didn't want to

1563
02:05:47.640 --> 02:05:53.159
make you uncomfortable because I consider you
a victim and we were just trying to

1564
02:05:53.199 --> 02:05:59.479
get figure out how to get you
guys paid. No, you're okay.

1565
02:05:59.560 --> 02:06:02.680
I just think it'd be okay from
the owner to go on air. But

1566
02:06:02.800 --> 02:06:06.119
I got the okay because they do
it us a pretty hifty amount. They

1567
02:06:06.159 --> 02:06:11.039
owe us twenty three thousand, three
hundred and thirty two dollars. Oh my

1568
02:06:11.199 --> 02:06:15.680
god, twenty three thousand bucks.
What is going on? Did and did

1569
02:06:15.760 --> 02:06:20.000
they also damage? Did they damage
their rooms at all? No, there

1570
02:06:20.159 --> 02:06:25.000
was no damage. The guys were
super respectful. It has nothing okay,

1571
02:06:25.159 --> 02:06:29.800
the team, It has nothing to
do with the CEO, Lisa. Lisa

1572
02:06:29.920 --> 02:06:32.520
has been nothing but amazing. The
team, the coaches were nothing but amazing.

1573
02:06:32.640 --> 02:06:36.520
We've just been having problems with the
owner Tony, getting payment from him,

1574
02:06:36.960 --> 02:06:41.680
getting in contact with him, Like
the other hotel manager said, We've

1575
02:06:41.720 --> 02:06:45.279
sent him emails, we've sent him
final notices to send him to court.

1576
02:06:45.479 --> 02:06:49.199
He's promised to call us back on
certain days with updates, and we have

1577
02:06:49.399 --> 02:06:55.399
not heard anything from him. So
it's just we cannot get a hold of

1578
02:06:55.479 --> 02:06:59.840
him nor any payment. And so
are you are you the general man,

1579
02:07:00.399 --> 02:07:08.479
Tyra? I am okay. And
the bottom line is the owners were fine.

1580
02:07:08.600 --> 02:07:14.479
Everyone else was fine, but it
was kind of the uh, the

1581
02:07:14.680 --> 02:07:19.920
the owner just ignored you. Yes, it's just Tony. Okay. Now

1582
02:07:20.079 --> 02:07:27.640
what I'd like to know is this
this uh Tony, did they pay and

1583
02:07:27.760 --> 02:07:30.920
then it bounced or what did they
do at the end of the stay when

1584
02:07:30.960 --> 02:07:35.640
they owed you all this? So
we had them on a direct feel,

1585
02:07:36.319 --> 02:07:42.680
a direct feel meaning they make payments, they stay here and make payments.

1586
02:07:42.760 --> 02:07:45.600
We have an account set up with
them, and we just have not received

1587
02:07:45.760 --> 02:07:50.720
any payments since they they they came
in and the payments were waiting for are

1588
02:07:50.840 --> 02:07:57.640
for the training camp. So they
came end of February to mid March.

1589
02:07:59.079 --> 02:08:01.880
Okay, and that's what we're waiting
for. So we didn't collect a card

1590
02:08:01.920 --> 02:08:07.079
or anything from him because he got
to prove for a direct skill and he

1591
02:08:07.399 --> 02:08:13.800
has he has ghosted you guys,
basically will not talk to you. Yes,

1592
02:08:13.960 --> 02:08:16.319
basically, he has ghosted us.
We got we were able to get

1593
02:08:16.319 --> 02:08:20.800
in contact with him last week.
I'm not sure the exact date we were

1594
02:08:20.800 --> 02:08:24.680
able to talk to him, but
last week talked to him. He said

1595
02:08:26.000 --> 02:08:28.079
I should have an update for you
Monday, which was this past Monday,

1596
02:08:28.159 --> 02:08:31.960
two days ago. And we have
not heard from him since. We've been

1597
02:08:33.000 --> 02:08:37.439
sending him emails everything. I send
him the statement every Wednesday and he will

1598
02:08:37.479 --> 02:08:41.640
not respond. Okay. So,
and do you know Cody over at the

1599
02:08:41.680 --> 02:08:48.520
other place? I'm sorry, do
you know Cody over at Wood Springs?

1600
02:08:52.319 --> 02:08:56.359
We don't know him, but we
spoke with him because he did get in

1601
02:08:56.439 --> 02:09:00.800
contact with us. Okay, So
then what about I mean, because he

1602
02:09:00.920 --> 02:09:05.439
said they're owed money too over there, and so what about other hotels?

1603
02:09:05.520 --> 02:09:09.039
Do you know how they're where they're
staying now when they have to play?

1604
02:09:11.359 --> 02:09:16.720
I know nothing about them, honestly
asked. Okay, the hotel is just

1605
02:09:16.960 --> 02:09:20.560
kind of I don't know where they
are or any All you really know is

1606
02:09:20.600 --> 02:09:26.800
that they owe you money. Yes, okay, Tyra, thank you for

1607
02:09:26.960 --> 02:09:31.199
letting us for confirming that, because
we're going to try to get this Thompson

1608
02:09:31.239 --> 02:09:35.520
guy to pay up. And I
appreciate you calling us. Thank you very

1609
02:09:35.600 --> 02:09:39.039
much, Tomkin of call Zach Thompson
this afternoon. I think he's a relative.

1610
02:09:39.119 --> 02:09:45.279
And there is an agent of service
on the State of Colorado website that

1611
02:09:45.359 --> 02:09:50.239
they good good and proceed with suing
them. Yeah. Good, Catherine.

1612
02:09:50.760 --> 02:09:56.880
What is your comment on State Farm
Insurance? Yes, hello, Tom,

1613
02:09:56.680 --> 02:10:01.159
it's really nice to be listening to
your show. I like how you're helping

1614
02:10:01.279 --> 02:10:07.399
people, and I just have a
cautionary tale to share. I was with

1615
02:10:07.520 --> 02:10:13.359
a different insurance before, but I
was looking to save money and there was

1616
02:10:13.399 --> 02:10:16.880
an app on the phone that would
match you with an insurance that would be

1617
02:10:16.920 --> 02:10:24.239
the cheapest, and that's how I
found out about State Farm and I switched

1618
02:10:24.359 --> 02:10:28.640
my company. It was either the
end of two thousand and two or the

1619
02:10:28.720 --> 02:10:33.760
beginning of two thousand and three,
and at the end of May this year,

1620
02:10:33.119 --> 02:10:37.279
I got a letter from them that
they will not renew the contracts.

1621
02:10:37.920 --> 02:10:43.279
Basically, they are dropping me because
they said that it doesn't let me see

1622
02:10:43.359 --> 02:10:48.159
the language exactly how they put it. By the way, that's a blessing

1623
02:10:48.279 --> 02:10:52.680
that you're being dropped by them.
They're a lousy company. Oh you think

1624
02:10:52.800 --> 02:10:56.439
so, Oh my god, I
know so here because okay, State Farm

1625
02:10:58.159 --> 02:11:01.640
is one of the top five worst
companies you can have. Thank you for

1626
02:11:01.800 --> 02:11:05.079
telling me. I had no idea. And here are the bad ones.

1627
02:11:05.479 --> 02:11:09.279
Let me just tell you, Catherine, the bad ones. You have State

1628
02:11:09.399 --> 02:11:18.680
Farm, all State Farmers, American
Family, and Fred Loyer gotcha. And

1629
02:11:18.920 --> 02:11:24.359
if you want a great company,
go to Compass Insurance Group and they represent

1630
02:11:24.520 --> 02:11:30.359
like twenty six companies. I would
go to Compass and ask them to help

1631
02:11:30.439 --> 02:11:35.520
you find a good company, and
they will say then please say that and

1632
02:11:35.640 --> 02:11:39.880
again Compass Insurance. Yeah, they're
a broker. So here's the difference.

1633
02:11:39.279 --> 02:11:43.920
When you're with State Farm. State
Farm can only sell you a state farm

1634
02:11:45.000 --> 02:11:48.680
policy. All State can only sell
you an all state policy. Farmers can

1635
02:11:48.760 --> 02:11:54.239
only sell you a farmer's policy.
So it's impossible to stay competitive and for

1636
02:11:54.399 --> 02:11:58.960
you to get the best coverage if
they're not allowed to go outside. The

1637
02:11:58.039 --> 02:12:03.479
company comes represents twenty six different companies. I'd like you to call them.

1638
02:12:03.520 --> 02:12:11.920
It's three oh three nine nine six
nine thousand. Okay, got it,

1639
02:12:13.039 --> 02:12:16.279
Thank you very very much. Tell
me though, So State Farm said they

1640
02:12:16.319 --> 02:12:20.680
were not renewing you for what reason? I'm just curious. Yes, So

1641
02:12:22.319 --> 02:12:24.319
let me just find it because I
have that veteran. Was it for excessive

1642
02:12:24.439 --> 02:12:37.159
claims? They were saying that,
I guess this is the the excessive claims.

1643
02:12:37.239 --> 02:12:43.680
Basically, they are saying that the
risk is no longer acceptable to State

1644
02:12:43.800 --> 02:12:50.439
Farm Fire and Casualty Company due to
your lost history. The information that we

1645
02:12:50.600 --> 02:12:56.720
obtained from a consumer report prepared by
Lexus Nexus Risk Solutions. Okay, so

1646
02:12:56.840 --> 02:13:03.279
they're saying you had excessive claims?
Did you have excessive claims? I don't

1647
02:13:03.439 --> 02:13:07.279
know what would be the definition of
an excessive claim? Well, here here's

1648
02:13:07.319 --> 02:13:11.600
what it would be. I'm going
to tell you, did you have Did

1649
02:13:11.680 --> 02:13:16.960
you have more than two claims in
two years? No? How many have

1650
02:13:16.079 --> 02:13:26.039
you had over the last five years? Definitely? Three? One of them

1651
02:13:26.680 --> 02:13:31.119
it was water and that was not
built. That was since twenty nineteen,

1652
02:13:31.560 --> 02:13:39.039
now eighteen, You've only had how
many since eighteen three? I don't know

1653
02:13:39.159 --> 02:13:43.319
if that would be excessive? Or
not, but Compass can tell you that

1654
02:13:43.760 --> 02:13:46.960
here's the thing, Catherine, don't
take it personally. They're looking for excuses,

1655
02:13:48.560 --> 02:13:52.920
and I would consider it a blessing. Three oh three seven one three

1656
02:13:52.119 --> 02:13:58.359
eight two five five. Go with
a sure thing Denvers Best Roofer Excel Roofing

1657
02:13:58.479 --> 02:14:05.800
dot com. You don't pay a
cent until you're content. Three time for

1658
02:14:05.880 --> 02:14:11.000
an insurance check up free, no
obligation comparison call Compass Insurance paying too much

1659
02:14:11.159 --> 02:14:15.159
your coverage at dozens of insurance companies
find out now three all three seven to

1660
02:14:15.239 --> 02:14:18.880
seven to one help. You'll think
you're his only customer when you choose Frank

1661
02:14:18.960 --> 02:14:22.479
durand the real estate Man dot com
to list your home with Remax Alliance three

1662
02:14:22.560 --> 02:14:33.039
all three nine two zero sixteen twenty
two. Hi Tom Martine, you're troublesho

1663
02:14:33.159 --> 02:14:37.760
and three oh three seven one three
talk seven one three eight two five five.

1664
02:14:39.000 --> 02:14:41.239
You have an issue, Cindy with
your husband's will. Let's try to

1665
02:14:41.279 --> 02:14:46.960
get these in and Charlie as well. What's going on, Cindy? Hi?

1666
02:14:46.479 --> 02:14:54.920
Uh, yes, I'm trying to
locate approbate lawyer to help me get

1667
02:14:54.000 --> 02:15:00.960
everything taken care of appropriately and renamed
in my name. And then help me

1668
02:15:01.079 --> 02:15:05.520
with a will. Oh sure,
sure we have. We have some great

1669
02:15:05.600 --> 02:15:13.359
recommendations. Do you want to take
him down? Sure? Okay, Well

1670
02:15:13.560 --> 02:15:18.039
I'll tell you what. Dan McKenzie
is one of them, and he's wonderful,

1671
02:15:18.520 --> 02:15:26.279
Dan McKenzie, McKenzie Law. And
here's his number and it's eight three.

1672
02:15:26.399 --> 02:15:28.920
It's easy to remember, eight three
three. He's local, by the

1673
02:15:28.960 --> 02:15:35.720
way, co Plans, so you
can just find that on the phone,

1674
02:15:37.119 --> 02:15:43.960
eight three three Co Plans. Then
the other one firm is Keel and Park

1675
02:15:46.640 --> 02:15:50.039
and you can call them two and
all of them will talk to you and

1676
02:15:50.119 --> 02:15:54.000
give you an idea of what it
will cost nine to seven zero eight one

1677
02:15:54.319 --> 02:16:01.600
eight eight one nine eight. Both
of them are great, both firms.

1678
02:16:03.399 --> 02:16:05.279
Thank you so much. I appreciate
it. No problem, Cindy, thank

1679
02:16:05.319 --> 02:16:09.359
you. Charlie. What's going on
with you, Charlie? Hey, buddy,

1680
02:16:09.520 --> 02:16:13.600
I just wanted to quick run this
Byue. I've been approached about doing

1681
02:16:13.640 --> 02:16:20.000
a cost segregation, which is an
accelerated tax appreciation on my commercial buildings.

1682
02:16:20.479 --> 02:16:26.760
That's right, to see what you
know anything about them? Well, it's

1683
02:16:26.840 --> 02:16:33.520
basically you're talking about accelerated depreciation,
right, yeah, I mean that's how

1684
02:16:33.559 --> 02:16:37.120
it was explained to me it's but
I don't understand who explained it to you?

1685
02:16:39.639 --> 02:16:41.760
Oh, I get well. So
I get a call out of the

1686
02:16:41.840 --> 02:16:45.159
blue saying, hey, we're a
company that does cost segregation. We see

1687
02:16:45.159 --> 02:16:48.360
you on some commercial property. I
don't even understand what they mean by what

1688
02:16:48.479 --> 02:16:54.559
do they see? Here's the thing. Accelerated depreciation is nothing new, so

1689
02:16:54.760 --> 02:17:00.840
I'm not sure what they mean by
cost segregation. But here's what we can

1690
02:17:00.959 --> 02:17:05.799
do for you. I can get
you on tomorrow with our tax expert and

1691
02:17:05.000 --> 02:17:09.879
we'll get you some real quality information
before you make any decisions. And our

1692
02:17:11.000 --> 02:17:13.239
expert will be unbiased on that.
So hang on. We'll get your name

1693
02:17:13.280 --> 02:17:16.000
and number, save all your problems
for me.