Yea ripped off news. So you don't happen. Come running just as fast
as we can. Show the shoot is gonna help. Come man, this
is the Troubleshooter Show. No Tom Martinez, welcome, Welcome to the show,
the only show it's kind. We're here to solve problems, answer questions.
By the way, it's Monday on the Troubleshooter Show. But here's the
bottom line. You've been ripped off. You've been taking advantage of. Maybe
there's some scumbag contractor or some bad mechanics, some shady sister. You know
what, Channon, I swear Michael Brown does this on purpose. My microphone
in the first five seconds fell down. I'm pretty sure Brownie does this on
purpose to me because it only happens to me. Well, you do treat
it like you know at twenty bucks, stop at I digress. If you've
been ripped off or taking advantage of, I want to sink my teeth into
the bad guy. I want to hear your problems and if you do need
help, we got a list of people on referral list dot com that can
jump right in and help everybody, from good contractors and attorneys to Dennis to
pretty much you name it. We haven't met referral list dot com. They've
been background checked, and probably more importantly, they've signed our code of ethics.
We can act as a mediator or arbiter if needed. So did I
just say an arbiter? We can act like a tree guy. We can
act like a tree guy if you fall into an issue. But if you
listen to the show, I guess I'm a little known for what my wife
refers to as markisms. I don't know where they come from. I don't
know how they get there, but remember that, yes, maybe here's what
happens, though, like arbiter, I have no idea. I caught it,
I knew it, but I said it, So I don't know what
to say about that that might even be correct. What would you call someone
who does obitration? I call it an arbiter, But I'm pretty sure that's
pretty close to a tree guy. So I'm not sure Mark cuncle in studio
with this pro bid energy. We're gonna be talking a little solar throughout the
day and announced you have any questions on solar. They got some exciting opportunities
coming up that are very interesting. I have no idea how he thought of
these ideas, but it's pretty cool in general. And then another guest joining
me, friend of the show, referral liss member attorney extraordinaire, and we'll
get him all miked up before he talks. But I wonder who can guess
who it is. I'm gonna have another attorney in tomorrow, so I'm gonna
make sure everybody out there guessing doesn't guess why I'm gonna have in tomorrow.
Tomorrow, John Fuller's gonna join me, and today is he up ready to
go? Let's see if anybody knows his voice, go ahead and say something
there. You know what I think. Howard Stern years ago used to have
like a guest come in that would talk and people would try to guess.
I'm curious if people know your voice, because really you haven't been in for
a couple of years, right, that's true, Mark at least. And
you called me an attorney extraordinary, yes, and I use that term loosely.
I want to know why you down played me, oh Man. Marco
Bendinelli in studio with us. Marco's been in front of the show for a
long time. He's taken some cases on the show. In fact, I
wanted to get an update on one from you. Tell me what happened.
It happened years ago and some kid his mother lived I think in an apartment
complex and the laundry rooms were downstairs. Marco. That's correct, and they
had no listen to this, councle, listen to this. So as you
walk down the stairs of this complex to get to the laundry room, there's
no railings or the railings were not efficient. The kid ends up falling off
the stairs onto the cement, and that kid was messed up for a period
of time. The pictures that I saw. Originally they were thinking this kid
might not even be talking again, but I think he did. Didn't he
make a fall recovery. He did not make a full recovery. He did
not. No, no, And that case is still going on in my
office. That is still a pending case. Yeah, that's what five years?
Yes? Is that typical on these kind of fall and these commercial I
don't care if it's Walmart or apartment complex premise liability. Well, the issue
with that case is he was a minor. Yes, so the statue limitations
is told until he's eighteen. Oh, and he was so young that they
could not do neuropsychological testing. How old was he He was probably three years
old at the time. I want to tell people how crazy this case is.
I am so glad you think the outcome is going to be well,
the outcome favorable, favorable, we'll see. Here's something that drove me nuts
about this. The mother and I I promise, Connie, I'll get you
in a minute on the phone, and whoever else is waiting. But listen
to this, folks. The mother called into the show. You know what
she wanted. This is Marco. I don't know if you remember this or
even knew this part. Listen, man, this is so crazy. She
called in, not wanting to talk about the injury. But she had very
little money. She had little kids. I don't know if she's got more
than one. She put a deposit down on this place. This happened while
she was looking at it or getting ready to move in because it was dangerous,
and her boy fell. All she wanted back originally, was her two
hundred and fifty or three hundred dollars deposit, and these stupid jerks at the
at this place said no, we're not going to give you back. So
what ends up happening, Marco gets involved, and now they're looking at what
I mean, trouble, A lot of trouble. Well, you know the
railings that were going down the steps. The code is they got to be
you know, so far apart where you can't put your head through. Yeah,
you can't fall through or get stuck. That's why the code is written
on for railings like that. And uh, these were like two feet apart.
He just went straight through, yeah, and landed on the concrete.
And if they would have given her her money back, she would have never
done any suit. I never called anybody. I couldn't believe it. She
didn't even realize. She's not from the country, right or right, Well,
she's not. English is not her first language. Yeah, so she
didn't even realize, like here, even though her kid probably fell, but
there's still liability there wherever she's from. There probably isn't. I mean,
that's just a part of life, man. Yeah, you know, I
don't know. But uh, all right, listen, let me let me
tee this thing up. I hate to admit this. Yeah, but an
arbitrur, as you said, is a person who is an arbitrator. Oh
so I was correct. The only part I wasn't correct is when I corrected
myself. Actually is an arbiter. Look at that, not to be confused
with an arbiteur or an aboris a RB or an aboris Yeah, that sounds
too much like an aborse. The whole thing's crazy, all right. Three
oh three seven one three A two five five. By the way, Susanna
is with us today. We've got Marco Bendinelli. Any questions you have,
he's going to be chiming in and out. Shannon, of course, Kelly
behind the glass you already heard, Deputy Doc. We got to teed up
three O three seven one three A two five five. Don't forget three oh
three. Martino works on and off the air. I'll let you know when
a line is open, and there's some lines open right now. Hey Connie,
what's going on with you? Oh? I engaged a person to put
up a fence for me, just one side of my house, okay,
and then the front gates. And he gave me a bit of thirty one
hundred dollars, which I thought was a little expensive. But I've just been
through so much until I've got to get things done. And hey, hey,
Connie, let me ask you a couple of questions just about the fence
roughly how many feet? And is this like a six foot wooden privacy?
Is it a split rail? What kind of fence it's a six foot privacy?
And how many feet? Roughly like what twenty feet? I have no
ide, that's fine. And then is there a gate you said was also
put in? Yeah, well I asked. I commissioned him to put in
the front gate yep, on each side of the house, you know.
And he said, fine, I'll throw in that other gate. Oh okay,
uh huh. And he gave me a bit of thirty one hundred dollars.
And then I wanted my front yard done with you know, flowers and
what do you call it? Gravel? Yeah? Okay, So he was
going to do some landscaping as well. Yes, so he was doing both
sides at the front of your house, gates on both sides. I'm just
going to say, roughly what ten or fifteen feet on each side of fence,
six foot privacy, two gates, and then he was going to do
some landscaping. Yeah, that's not bad, I mean, honestly, thirty
one hundred but okay, something went awry. You agreed to thirty one hundred.
What happened or didn't happen? Well? And then he added eighteen hundred
for the yards, but that was with your consent? Yeah, okay,
go ahead, a forty nine hundred. I got you up front. God,
why do people pay money up front? But keep going? God?
Bless God, bless everybody out there that pays money up front and listens to
this show. We have people that have listened twenty years and they still do
it and they end up calling. But did this guy do anything, Connie?
Or take fifty percent and run like a sleezebag? Well he's blocked my
telephone number. Has he showed up and done any work whatsoever? None?
None? None? Where'd you find him? I can't wait? Where'd you
find him? He was referred to me by a fellow that was working on
my yard. Well, okay, that's curious. Have you talked to the
fellow that was working on your yard and said, hey, where's this guy
at? Yes? And what happens he said? Well, he wouldn't scam
you, Connie, I've known him for six years. But does he give
you any feedback? Like? Did he did he easy in the hospital?
I mean, what do we know if anything. He said that he had
an excuse of his back. Okay, you know, and I can relate
to that through his back out, but I had to find that out through
the referral person. He didn't call me to let me know his back was
bad. And then when I tried to contact him again, he had had
a flat tire. Oh my god, he said he had a flat tire
and what else? What other excuses? Let me guess diarrhea one day?
What else? But anyway, I'm like, well, you know, he
said he called his coin company or whatever. Yeah, And I thought,
well, you should have called me number two to tell me what was going
on, and he didn't, and now we just block you. Well,
he's got my money, and he's cashed my check and he hasn't voltd how
much? How much was half altogether? A little over two k? A
little over two thousand? Yes, all right, hold on, I want
you to give Kelly. I got to take a break. I'm gonna come
back to you right after. But I want you to give Kelly the last
good phone number you know of this guy. And I also want you to
give her the phone number to the guy that recommended him. Kelly I'd like
to reach out to the first guy. Let's get his name up on the
screen so I have it, and let's put his phone number up in case
if I want to give him some free advertising. Right after this, go
with a sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check up free, no
obligation. In comparison, Hall Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two. All Right, three oh three seven one three A two
five five three zero three Martino, we got lines open. You've been ripped
off for taking advantage of Now is a perfect time to call. It's Monday.
Let's expose all the bad guys we can go after people try to get
money back for you. Listen to this. Over three hundred million dollars in
cash, merchandise exchanges and refunds directly due to this show. Now let's go
back to Connie. Connie paid this guy? Did we get his name put
up on there? Kelly? Is it up there? Did you try to
reach out to this character? I can barely hear you. Look at call
notes. I am are you over the air when you say that, yes,
I'm okay, Now I got you? I got you? It was
my bad call notes. Charles Goulsay is that his name? Charles Goulseay Goulsy
Goalsie? Did you reach out to him? I will reach out to him.
See if you'll come on real quick. I'd love to get his side.
But if you're just joining us, Connie, where do you live?
Connie? I live at forty four ninety four. Well, I don't want
you to say that. I mean like Denver, Colorado Springs Square for Colorado
in Denver. So you call up or you find this guy because your other
lawn guy turns you on to him. You give him over two thousand dollars
to do a partial fence with a couple gates and then do some landscaping.
Then basically he drops off the face of the earth. He's had numerous excuses
and now he won't even answer when you call correct, Well, he's reached
out to me this morning. Yeah, what did he say this morning?
Well, he said that he was going to the doctor and he would come
by after the doctor's visit. And what time was that? I think it
was like nine o'clock. Well, okay, do you think maybe he'll come
by or you're just you've heard every excuse ever. I sent him a message
saying I got COVID and I just recently came down with that a couple of
days ago. So I sent a message telling him, you know that I
had COVID and let's talk over the phone. And what he said? And
he sent back a message and he said, oh, I'm so sorry,
God bless you. Is there anything I can bring you? So he's playing
with my head and I don't like, well wait a minute, but how
do you know he's playing with your When did all this go down? How
long ago did you give him the check? The twenty eighth of May.
The twenty eighth of May, So about ten days ago. Huh right,
a little more than a couple of weeks. But at least he could have
delivered the materials to let me know that could have done anything. Yeah,
that he was gonna stay, Kelly, I saw you on there for a
minute or two. Did you get him voicemail? Drapped a voicemail? Just
trapped a voicemail. Do me a favor and call the other guy up,
Milton. I'm not going to give his last name, the guy that referred
him, and see if Milton would come on and shed some light why he
thinks Charles is actually going to do the right thing, because I would like
to figure that out. Connie, let me do this. I'm going to
put you on hold because I would like to get one of those two on.
But the other thing I'm thinking now is I mean you really don't think
he's going to show up today? Well no, I mean you told him
COVID. Yeah, and I don't want him in my house because of that.
But he could he could go outside it and work on the fence.
Well, I agree with that. There's no reason why he couldn't just start
work or deliver the materials. You don't need to talk anymore. I even't
want my money. I want a fence. Yeah. I think we need
to get a response from this guy sooner than later. I mean, I
do hold on, Connie, I want to I want to see what Kelly
comes back with she appears to be talking to someone. All right, folks
three zero three seven one three eight two five five. Hey, Mark,
pro Bid. I looked at this email you sent me. It's very interesting
because I've never heard of a concept like this. I mean, pro Bid
does solar on residential homes all over. You guys are kind of known for
your basically twenty thousand dollars systems that include the battery backup and other stuff.
But this looks totally outside of that realm. This looks more like an investment.
Is this someone, and well, I'll have you explain it, but
is this just let me ask you this straight up front. Is it an
investment like I or doc or someone might make or anybody listening. No,
not really. This is helping to build out the electric highway. But why
would I help to build out the electric highway? Well, the reason you
would if you owned a gas station, or a high traffic area restaurant or
a hotel, galways or interesting because it's bringing you people, brings people in.
It's a revshare agreement, so some of these people are going to get
carport backup energy and okay, so really the investment would be someone with commercial
property that wants foot traffic, and if it's a right property, they don't
pay anything. The banks invest in it. We do a revenue share with
that property for ten years, then it gets sold back to the business needs
zero dollars. Wow, it's theirs. So it's part of the Biden stuff
where they're trying to build out that electric highway. I'm from South Dakota.
There's like four electric cars there, right, Yeah. Yeah, so that's
not a high Valuebraska. But you've got Colorado, California, Arizona. You've
got all these incredible areas that don't have enough build out yet, and we're
able to provide that to the right property. So they call you up.
You own a gas station or a restaurant, whatever, they call you up.
And then basically you kind of do an analysis of the property exactly how
many people, how much it's going to track it around? You bet?
Yeah, you're dead on. We send that to the bank. The bank
reviews the deal, then they do their investigating to see what inoperaty value you
know, solid owner, what kind of traffic does this? I love the
concept. I'm gonna tell you just a quick story. So years ago I
had a piece of property in Lakewood. It was a Good Years store and
it was in front of a Safeway and we ended up selling that and when
it was up for sale, Safeway approached me. So picture a Safeway the
Good Years in the very corner. It's kipling a jewel. It's still there
now. In fact, a store manager, great guy, Frank Tamborelli,
owns it now. But anyhow, so it was sitting there and I was
selling and it's before Frank wanted to buy it, and Safeway came up to
me and said we're gonna buy it. They offered that much, almost full
asking, honestly, but they were going to level it and put in gas
pumps m And I said, that's crazy. You got a revenue, you
got a revenue generating business here. But they're like, we're not in the
Good Year of business. We're in the Safeway business. And what we know
from all of the logistics across the country is if you put gas pumps in
front of our Safeway, we'll get twenty percent more foot traffic. You're dead
on And I said, this, how twenty percent? Yep, that's what
this is. That's what's remarkable. Exactly what's going on what Safeway was doing
for now. But Safeway would have had to make the initial investment. They're
a big company. Yeah, from what you guys are doing, anybody that
owns something that could possibly fit, they might not have any investment. We'll
take a look at them. Now. There's also a purchase program if you
want to own it. Hey, you take all the revenue, We do
the build out, we get the installation done, all the permitting. How
fast, key, How fast are the units you guys have? As fast
as? Oh, third level three chargers there? I'm sorry, even though
I have an electric car, is it a supercharger or a supercharger? You
got? So it's as fast as you're getting as you can get? Yeah,
okay, and they're great, they've got How much is one of those
costs? I don't mean the infrastructure. I realize the kind of power going
to it's ridiculous, but how much. I don't think you can buy a
home supercharger, but how much is like one of these fifty grand? Fifty
grand? Yeah, fifty grand, and we'll put into if there's enough traffic.
Traffic. That's what's beauty. It's beautiful. Has Walmart done anything with
people yet? Yep, they've got level two charges. How about Kroger yep
so. I mean, so you guys are looking truly for the restaurants to
Mond Pop. Oh yeah, Mont Pop, gas stations, gas stations,
high high travel highways, rural areas because they just don't have them. But
if you you go across Colorado, Nebraska, look at how much traffic goes
there, there's I don't know where there are even big enough office building.
Absolutely absolutely might qualify for level two chargers. All right, Delbert's got something
going here, Delbert, what's going on? Yeah? I am purchasing a
home and recently had a home inspection done. The inspector says that the h
back water heater is ending the end of its life. How old is it?
And I'm sorry, are we talking all the above? We're talking the
ac the furnace, and the water heater or just the water heater? We
are, Oh, we are all of the above. Do they all work
right now? They all work right now? They're over twenty years old?
Yep so, And the sewer could possibly need replaced in the next few years.
You mean the sewer line, sewer line, yes, yeah, all
right, Hold on a second, I'm curious what your question is if you're
going to suggest you to call suggest the weight or not. But we're going
to find out, and then Connie, we're going to get an update on
what's going on. I think Kelly did talk to someone, but we're gonna
find out. After this. Go with a sure thing Denver's Best roofer Excel
Roofing dot com. You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call Compass Insurance
paying too much your coverage at dozens of insurance companies. Find out now three
oh three, seven to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero sixteen twenty two. All
right, three oh three seven one three A two five five one line open.
We got a lot of cook and Connie. We're trying to track down
this contractor and figure out what his intentions are. She paid him a couple
thousand dollars and he's had multiple excuses. He was gonna come over today,
but Connie said, wait, I got at COVID, but she said,
you know, you can work outside and stuff, but we don't know if
he's going to show up. Kelly, did you get through to either of
those people? I love messages. God, I want to hear back from
one of them. I want to understand why. First of all, the
one guy said, yeah, you want to hire this guy? Then he
comes over, takes two thousand dollars. And now it's only been twelve days
though, so I might be we might be jumping the gun a little bit.
But what I didn't like is all the excuses he didn't show up.
And why not have the fencing delivered? Why not have the gates delivered?
Why not have the landscaping materials delivered? Nothing has happened, nothing, And
now just real quick, Connie, you talked to him this morning. Do
you think he's coming over or not? I have no idea. It's ten
thirty. I don't know what what time was he thinking of getting there?
I'm sorry, what time do you think he was going to get there?
What was his say there? After my doctor's appointment this morning? He didn't
say what time? Yeah or anything? All right, let's do this.
Make sure Kelly, you ever info We've got calls into both of them.
I'm going to assign this. Let's sign this to Deputy Doc. You's sitting
next to me, Deputy Doc. It's only been twelve days, as you're
hearing, but we need to talk to one of these guys. Kelly left
two messages. We'll figure that out. So Connie, you're gonna hear from
Deputy Doc. Uh. Probably probably by the end of the show if we
don't hear from the guy. So your first part, Connie, is if
that guy shows up or calls you back, I want you to call right
back into the show. Kelly. You'll give you a hotline number because I'm
gonna tell you something. If this guy decides not this show, I will
do free advertising for him, you know, all the time. Okay,
Yeah, all right, Hank tight, let's try to figure that out.
Now, back to Delbert and Leslie. You'll be next. But Delbert,
he called up and said, hey, I just bought a house and everything
is on the last end of its life. We're talking about the furnace,
the air conditioner, the water heater, but they're all currently working. I
wanted before you even ask your question, if I was in that circumstance,
and they were all working. I'm not so sure I would do anything now
if one of them, say, the furnace wasn't go ahead, go ahead,
I'm sorry, go ahead, Delbert. I have not purchased it yet.
Oh good, I'm in the process. Yeah, you're okay. So
what's your question? But let me finish my thought. There's two schools of
thought. You either just get it done now so you don't got to worry
about it. Your AC doesn't break in the middle of the hot season,
and your furnace doesn't break its zero degree temperatures, and your water heater continues
to work for doing dishes and taking showers, So there's a good reason to
do it right now. But also you don't have to replace all three at
once. The house I bought, the upstairs AC went out probably I don't
know, four months ago when I first started making sure everything was working with
summer coming up, and I had guys come out and replace that. But
my other unit downstairs, the main unit, still works great. I didn't
mess with it. What's your question, Lustiness, What would be appropriate and
reasonable to ask the seller to cover the costs of Oh, probably nothing.
Whatever you're here's my real answer. Whatever you can negotiate. If I was
the seller, I would tell you they're all working right now, and that's
part of the deal. I mean, it all comes down to negotiation when
you're buying the house. I mean that that's it. They're building that into
the value. I mean, whatever it is, it doesn't matter if it
needs a roof, for example, you can't go out now. Depending on
who your lender is, you might not be able to ensure it. But
let's just pretend it's a cash deal just for example's sake, and it's not
a VA type thing. The bottom line is it's whatever you can negotiate on
the house. It really does matter what's wrong with it. You can use
that as ammunition and say, hey, it needs a furnace, it needs
a water heater, it needs an air conditioner, and these items are I
would say those three items are going to be about twelve thousand dollars depending on
the size of the house, all the way up to twenty thousand if you're
going to get high efficiency stuff. So I mean you kind of can start
there, but they can easily come back and say now it's okay, we'll
go on to the next buyer. We're going to keep the price here.
But that's where you start negotiating. Do you have a good realtor? Well,
no, I don't. You don't. How are you doing it?
How much of a how much is this house? Roughly one hundred and twenty
grand? One hundred and twenty grand? Where is this house Atwood, Kansas?
Okay, I'm thinking in Colorado. I'm going My goodness, man,
that's got to be a shoe box around here. I want to get somebody
out comes with an easy bake oven instead of I want everybody. I want
everybody to hear some behind the scenes stuff. So so hold on, Delbert,
I want to get Frank to ran on. I'm gonna I want to
give you real information. Hold on, I'm going to get the best of
the best on when it comes negotiating a price of the house. And I'm
going to ask Frank straight up how he do it? I really am.
Then, Leslie's got a question on power of attorney. Let me ask you
real quick, Leslie, what is the question I want to see if I'm
going to get an attorney on? Hey, I was trying to find out
a very what I thought was a simple question on a if my mom had
gotten a vaccine or not, and they wanted to see my power of attorney's
all right, hold on, hold on. So you're talking just to medical,
I don't even know if you'd need I'm thinking of hip. I'm thinking
medical, a power attorney. The attorneys sitting next to me. Marco's going
to comment on that right after this, go with a sure thing Denver's Best
Rufer excel roofing dot com. You don't pass se until you're contenth Time for
an insurance check up free, no obligation. In comparison, call Compass Insurance
paying too much your coverage at dozens of insurance companies find out now three O
three seven to seven to one help. You'll think you're his only customer when
you choose Frank durand the real estate Man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two. All right,
three oh three seven one three eight two five five. Frank Duran, the
real estate man, Frank, I got to ask you something, man,
Oh, he had the secret sauce when he sold our house in Castle Wreck.
You know, before I bring him up, Frank wanted to list it
at whatever it was below what I knew we could get for it. You
know, we had we had a track home in Red Hawk and it was
a really nice house, but that same model was everywhere. We were in
a cul de sac, but there was cold de sacs everywhere, and read
and uh, what is it called again? Hawk Ridge? Thank you doc.
So he wanted to list it at one price and I said, Frank,
there's no way I'm going to list it there. I thought you were
the man. And he said, Mark, just calm down, there's a
secret sauce. I'll get this figured out. He listed it for less.
He got a bidding war. We had so many offers. He did it
on a Friday. We had so many offers Monday. It was incredible.
I thank the Lord every day I listened to him and we made way more
than I thought we ever would on that house. But Frank, I've got
to ask you this. When you go in and your buyer has an issue
with the inspection, and I don't mean an inspection, I mean this.
The water heater is twenty years old, the furnace twenty years old, the
air conditioner twenty years old. How do you negotiate something like that. Go
ahead, Frank, Well Mark, it's good to talk to you friend.
You know something, Mark, Here's the thing with that. When they get
to the end of their age life, many times the inspector would say,
it's right at the end there. That's exactly what they told this guy.
Absolutely So nothing wrong with putting that in the inspection objection, Nothing wrong with
that at all. In fact, many times we can get something worked out
where it's workable for both buyer and seller. But by all means, if
that's something that bothers the buyer, they should bring that up and see what
you can negotiate, for sure. But it all comes down to That's what
I'm going to bring Delbert up. It all comes down to that negotiation in
other words, And this is in And I'm sorry, Delbert, did you
say Kansas? Yes? And are you using a realtor? I asked you
that, but I didn't quite get the answer. You said you weren't using
a good realtor. How are you closing on this with their realtor? With
their realtor? So you've got someone that's acting is how does that work?
Frank a buyer and seller's agent. Well Mark, in our state, it
would be like this. If you're going directly through the listing agent, they
would have to disclose you up front that they're working for the seller if they
are, unless they're transaction broker. Otherwise they treat you is what's called a
customer, which means their loyalty is not to you, it's still to the
seller. They'd have to disclose that upfront. Otherwise it would act as transaction
broker. They entered into an agency relationship with each and then go down the
middle as a transaction broker. Now, why in the hell would anybody Delbert,
and I'm saying this hopefully to protect you, I'm not trying to offend
you. Why would now you have got to negotiate with the same guy that,
in a strange way, is representing the other person. I don't even
know how a negotiation like that would take place. That's why I'm calling you,
Frank. What would you do? I mean, I know what you'd
do if it was going down in Colorado. The other thing is we're talking
about a property that's worth like one hundred and twenty five thousand, So I
mean, I don't know what that adds to it, but that's Kansas.
Yeah, Mark, it would be better if Delbert. I'm sorry, I
get your name right, is it Delbert? Yeah? Yeah, if Delbert
had his own representation, but says he's already in the contract at this time,
I would deal whatever it is that you're inspectors saying, okay, I
recommend this, or at the end of the age life, I would still
put that in the objection. What's the worst that going to happen? They
can say no, or you decide to walk away from the deal, but
at the very least put it on the table, Delbert. That's what I
would recommend. And then there's that negotiation part. What do you Delbert?
What I would do is just call around. I figured, you know,
now that I know where you live, you're not paying Denver prices for that
stuff, so you could really get eight grand? Could do it all?
Well, I've got already got quotes for everything. How much all total?
Just what do they range from? I'm just curious. This includes the replacment
of sewer yepe about twenty three thousand. Okay, but that's a sewer line,
a new furnace, new ac, new water heater. Correct, now,
Mark, there's another side to this though, too. We don't know
what kind of a deal Delbert's getting. It could be that this home is
priced very well to sell to compensate for those things. I know. That
could be the other side of it too. Sometimes it's assessed to one hundred
and eighteen. Well, but that's all that's yeah, so yeah, that's
all relative too. Man. It's not priced for it's kind of normal apt
So what are you gonna do come back at like one hundred. That's why
I was see, this is what scares me without having that good representation,
because you're not quite sure where you're at. You probably don't even know how
long that house has been on the market, or maybe you do. There
are so many different ways to negotiate from where you're at right now. It's
crazy. If they want to hang on, I don't mind picking this back
up after the break, but it's up to them. Kelly, Frank duran
the real estate man. Thank you, Frank, and then you can always
check out Frank at Frank Durant Holmes dot com. We've got a lot coming
up. Everybody holds tight. Three oh three, Martino, we have two
lines open. You've been ripped off. Three oh three Martino, Go with
a sure thing. Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check up free, no
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help. You'll think you're his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax Alliance three all three nine
two zero sixteen twenty two ripped news. You needed that who you don't have
to run aous as fast as we can show Shooter's gonna help. Come man,
This is the Troubleshooter Show Now, Tom Martinez, Welcome, Welcome to
the show, the only show of its kind. We solve problems, answer
questions, take complaints. We try to make your life a little bit better.
You know, Tommy Boyce been doing this over forty god almost forty five
years. It's hard to believe. Over three hundred million dollars in cash,
merchandise, exchanges and refunds since he was ten years old. No, he's
he's a little older than that. That only put him at fifty five,
he's got a few more he's got a few more years on him. Then
Mark, yes, Matt, I have an update. Oh my goodness,
on which one we on Connie's call? All right, hold on, let
me just update everybody. So Connie called in last hour. In fact,
she was first out of the gate. She paid a guy half upfront,
which was which equated to two thousand change to do a fence in some landscaping.
The guy was supposed to show up a couple different times. I think
one time he said he was in the hospital or he was sick. Another
time he had something else going on at car wreck, whatever it was.
He had multiple excuses, according to her, never showed up. And then
he called today or she called him today, I'm not quite sure which way
it went, and he said I was going to come over, but Connie
for some reason said, well, look I've got right now, but there's
no reason you can't work out front. And then we don't know what happened
from there. Kelly, who'd you talk to? I actually got a call
back from Charles Wolsey, and Charles is the one that we're talking about track
and the reason there's another name involved in this and by the way, put
those call notes back up. So I have his stuff. But another reason,
there's another person in this. I said, well, who recommended him?
A lot of times we hear Craigslist or we hear Facebook, Marketplace or
whatever it is, so a lot of times we hear that. So I
always ask a question. And she said, a landscaper or a lawn guy
that I've used recommended him. So we also left a message with that guy.
So what'd you find out when you talk to this guy? So he
was very polite. Unfortunately, they have a policy that if somebody has COVID,
they don't want to send anybody over. Okay, so that was his
Now it's I so he has a policy. Well, no, he did
say that he has workers. Okay, that are because there is not only
the fence, but there is also a lawn project. Yes, so there's
more than one person involved in this. For the life of me, I
don't know why Connie even brought that up. I swear to God, I
don't even know why. I can't even think the last time I heard anybody
say I have COVID? Can anybody in this room when's the last time?
I mean, I swear I don't even think you know, you get it
anymore. I'm not saying it doesn't affect Connie, that's not my point,
but actually saying anything. She could have said, just get over, do
the fence, don't even come out well, And that was his plan,
yeah, for this morning, which is why he texted her. And when
she texted him back that she had COVID. Yeah, I got it,
she said, every elefe. Did we get her back on? We don't
have her back on. I assigned her to deputy doc. We should actually,
uh yeah, let's do that deputy doc. We don't need to have
her back on. I don't even know. I don't know why she did
that part. She kind of threw a monkey ranch at me when she said
I told him I had COVID. But then she made the point, which
is a valid point. I'm not going to go outside and they can start
work. Hey, Kelly, did he give you any indication of when he
will be going back? So he was with another customer. He did indicate
that when he's finished with that job, he would call back to give his
side of the story. So we're still kind of onstonde with that. Let
us know what he calls back but you still have the Connie's number. Yes,
I do, thank you. Yeah, just tell her he's going to
be out. I mean, from this point, I think we just got
to take the guys in a word, it's only been twelve days. It's
a non event. Yeah, well it kind of sucks. So she had
two issues. But I don't understand why she called today if she already had
a text from this guy this morning and this whole COVID thing, She's probably
just a little nervous. The guy's a little strange because of the er Moneys.
By the way, that voice you're hearing is Mark Kunkle. He is
with pro Bid Energy, and we'll talk a little bit about solar and then
also joining me today in studio Marco Bendinelli, who hasn't been on the show
for quite a while. Marco's helped out the show in multiple multiple calls over
the year. We talked about one last hour. Can you think of another
one outside of a typical auto accident if you will, Marco, Well,
you guys call me about medical malpractice. Con Gusts do a lot of medical
mail. We do. We do medical mail practice. How do you assess
it? Another word? Someone comes in and let's say they're true. Is
it like any other case? You got to make sure. For the most
part, there's insurance. There's a way for everybody to get paid. There's
a doctor involved, So you're assuming there's insurance. So you're insurance. I
never even thought of that. Yeah, you definitely have insurance. Do they
have limits? Just like car insurance? Like doc? When you were practicing,
do you can you choose between a twenty five thousand dollars policy or a
million or how was at work? There are minimums that you have to uh,
do you know what they are? Roughly? I don't know for statementiums,
I don't even know if you need to be insured. But I can
tell you this, well, you need to be insured if you're going to
practice at a hospital, they won't give right right, right. But if
you don't have a hospital based practice, you can roll the dice and take
a chance. Wow. But with Kolpik, it's minimum one million dollars,
three million dollars that's basically it. Yeah, and you know, but the
premiums are you know, there's a great disparity among the premiums. I mean,
if you're an internist working at a clinic, versus you know, doing
neurosurgery. You know there's you know, because it's based on the you're saying
the premiums are almost okay, you're saying that premiums can different mass. Yeah,
why was forty thousand a year? Yeah that doesn't seem like a lot,
but that was nineteen forty. No, that means you got to make
eighty thousand a year just to cover your practice expenses. Did you ever did
your insurance company ever pay out anything? Yeah? I have some minor problems,
Yeah, nothing huge, nothing huge. How about so when you once
again, when you're someone walks into your office that has an issue, and
let's say it is life changing, I mean, I don't know whatever it
is, you still have to evaluate it. Then My understanding is if you're
a professional, and a professional could be an accountant, it could be another
attorney. But if you sue a professional in the state of Colorado, don't
you have to have some form of a statement from some other person in that
profession saying that was not standard. I don't know any other layman other than
Mark Major that would know that there is a statutory requirement to have something called
a certificate review. So I'm surprised you knew that. But hold on,
there's also a secondary problem with that because, and we'll go back to what
Doc said. There my understanding as well, the insurance company that doctors and
I really don't care what kind of doctor is generally the same insurance company in
the entire state. So when you're looking for somebody, a lot of times
I've heard you got to go out of state to get that certificate because they
don't want to preach against your own insurance company. You know, you're you're,
you're mostly right, Okay, Okay, you can get a certificate of
review from maybe an in state doctor, but I mean if you're going to
litigate the case that they probably won't testify because an in state doctor doesn't want
to testify against another in state doctor. But the evaluation of these type of
claims are completely different than any other type of claim. Well, okay,
then I mean walk through it in a layman's terms quickly. Well, I
mean, you know you have to have big damages. Okay. An idea
would be you go in to have one arm removed and they remove the wrong
arm. I mean, something insane. Okay. My point is we've all
seen the sixty minute or whatever, where you know, the surgery's all said
and done and the guy gets an X ray and they left like a scalpel
in him or something crazy, and you know what, and you like really
hard evidence like that because these cases, medical malpractice cases, they are so
time consuming and expensive. That's when I said, when you look at him
and evaluate him as far as listen and attorney's a business. I don't care
what people say. There's right and wrong. Everybody. Everybody wants their pound
of flesh if you will have someone done them wrong. But if someone comes
in and their damage is let's say long term, it's going to be one
hundred thousand dollars worth of damage, not taking that case, you can't because
it's going to cost you that much to just even get it there. You're
going to spend five grand on a certificate of review coming out the gate.
Yeah, so it's going to be cut and dry for the most part.
Well, I mean, have you ever lost a med male, I've never
lost medical malpractice case. Okay, never lost some you know what, And
I didn't know that I could say that with integrity, But now that you
ask me, uh, in thinking back, never lost a medical malpractice case.
What did you ever go against Kopix attorney's yes, because you know Coopik
is the one that that does. That's the insurance company of the of insurance
in doctors, and they're pretty good if they if they think there's no practice,
they'll try to settle out of court. If they don't think there's no
practice, they usually would about ninety ninety percent of the cases they do because
they would when they know this malpractice, they don't want to go to court,
they'll settle, all right, hold on, hold on, we'll pick
this back up. And then Matt's got a question on auto insurance hail damage.
Everybody hanged tight? Three oh three seven one three eight two five five
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Now three oh three seven one three eight two five five. We got
a lot of conversations going around. Matt's got a question on hail damage.
Mattch you get nailed yesterday or is this from a previous storm? Oh?
I got nailed yesterday. Where do you live? How bad was it?
Yeah? We live over just off of like Smoking Hill in four seventypentennial.
Yep, Yeah, we we got hit pretty good. It was probably golf
ball size. Those pictures coming out of Castle Rock and Larkspur, Oh my
god, it looked like you could put a canoe on those roads and just
paddle anywhere you wanted. I couldn't believe the amount of water and the amount
of hail looked like a snowstorm. So you got hit golf ball sized hail?
What's your question? Last year on my truck, I got hit about
the same got it had the repairs done, yep, and it was it
was twelve thousand, like twelve thousand, five hundred for the repair. And
I was just wondering, now if I make the claim to get it done
again, Yeah, is that going to be taken into consideration? Do you
know? I don't think so, but that it's a very curious question.
Did you if the insurance company they knew you got it repaired last time?
Right? You didn't just put the money in your pocket? Yeah? No,
they paid Yeah, because I have a lot, They paid directly to
the shop or whatever guy fixed it. Yes, sir, that should have
been one hundred percent back, So in other words, it shouldn't affect you.
Let's get compass insurance on Kelly Marco did you have a question you were
kind of perched. Well, not a question, I mean yeah, if
it was fully repaired, Yeah, it should be fully damages. Yeah with
a new the prior claim is not relevant. Yeah, when it comes to
the damages on this. Okay, So they don't take the two together and
say, oh, you've had twenty five thousand worth of Well, but I'm
still I'm still going to get our insurance guy on But no, and I
don't believe so either, as Marco said, but we're going to find out.
That's what this is about. The times it does come into play all
the time is let's say I've got a truck, like, I don't know
whatever, just a truck, a newer truck, a Jeep Cherokee. So
I got a Jeep Cherokee. It gets belted with hail. They total it
because it costs way too much to fix a thousand dings. They total it.
I get the money, it gets a salvage title on it. But
remember, this truck works perfectly, there's no problem with it mechanically. Someone
else buys it and they go to ensure it. Now it's only worth whatever
that salvage value or whatever they sold it for, unless they add the damage
done. But I'd be curious in that scenario, Mark Marco, if they
act actually fixed the hail damage on the salvage title, I still think they'da
have a problem even if they went through and fixed forty grand worth of hail.
You're right, and so you know, because we do personal injury,
we run into this situation all the time with the vehicles. Yeah, but
guess what what the only way you'll get this that that vehicle will be branded,
Yeah, salvage title is if the carrier bought it. Oh okay.
In other words, if they they total it and they give you a check.
Yeah, they minus the salvage value. Yeah, right, and now
they have it. Well, no, no, you keep the vehicle.
Oh, I see what you're saying. That's kind of part of the deal.
It never gets branded a salvage title even though it was a total loss.
Then what would happen in that case that same vehicle gets more hail damage
later they already know if it's a different insurance company, how do they even
know the hail damage was there? Matter? It could be the same insurance
company. Okay, you know you collect the premiums. You know, when
there's a your insurance. When there's a loss and it's not fraudulent, you
better pay or call Bethanelli Law firm because we love this guy has two hell
claims. His insurance premium is going to be more than the price of the
repair. No doc, actually the divate Matt. I'm getting them on though,
So hold on all right man? Okay, well you want me you
want me to finished, keep keep Okay. The Division of Insurance regulations say
that your rates do not go up for a non at fault accident. Yes,
but the entire the entire region, if you will, can go up.
Because there's multiple hail storms all the time, your rates can definitely still
go up. You know the fire don't fire huge. Yeah, just get
rid of you. Yeah. I mean everybody's homeowner's premium in Colorado is insane,
you know, next to double call and the roof. The roof claims
in Colorado have gotten to the point where they're only paying actual cash value.
I mean it's getting to the point where some insurance policies you really have no
insurance. This is on some perils. I want to challenge the insurance companies
because they're now saying, if you have a thousand dollars deductible or on your
homeowners or whatever. They're saying that deductible on the roof is ten percent of
the value with the home. Yes, some policies, but when they signed
that policy, when they agree to that policy, they're agreeing to that ten
percent. You mean no coverage, that means zero. I want to find
somebody that had a damage. We had one. We had a caller two
years ago. He had I think it was I don't even think it was
that high. I think it was four or five percent. It was over
a million dollar house, and he basically had to come out of pocket sixty
thousand dollars well roof for a roof that's forty or fifty grand. Basically,
that's no insurance and no coverage. I'm looking to I'm not interested in the
money on this issue, just to push it. Yeah, this is this
is wrong. As you're saying there's no coverage, it's that means the coverage
is really not there. That means the coverage is alusory. Yeah, I
know it's not really charging. It's only for those perils though you're forgetting that
part. Generally it's only for wind and hail, Yes, and their argument's
going to be they agreed to. Yeah, but it's the roof. Look
I'm not trying to stick up. I think it's crazy. Here's an example
of that. We had a call er listen to this. No one challenged
it. By the way, listen, that's why the insurers are all indoing
it now, because nobody's taking this cans ups in the Supreme Court. There's
no one, there's no precedent. I get it. We had a guy
get hitting an old junker in Denver. His car is parked in front of
his house legally on the street. The car, the value of the car,
it's like an old Pinto or whatever it was. It was a listen
to this, yeah it was. It was five it was the car was
worth five hundred bucks. The guy hits them, Okay, they find them,
cops come out. He gets a ticket for hitting them. The whole
bit, Man, do you other guy's insurance company says, okay, we're
going to total it. It's five hundred dollars. That's what the value of
the car is. Truly five hundred dollars. And the guy goes, well,
I want to buy it back. It only had like a dinner or
something in it and they said, okay, we'll sell it back to you
for five hundred dollars. So literally, the guy hits his car and his
choice is they'll give him five hundred dollars or or he can keep his car
and buy it back for five hundred dollars. Why I don't own a villa
in Spain because when people come into my office with these kind of stories,
I take them on. There's not a lot of money there, right,
but it upsets me. And you know so long that you want the cad
you like the Batman Jr. Jim Dan, Matt hold On. I really
do want to get compass on because a lot of people got nailed with hal
yesterday. And then Marco. When we get freed up a little, well,
we've got a couple things where going to talk to Mark about a business
opportunity. If you own a restaurant or a gas station, it's got to
do with solar. It's really cool. And on top of that, I
want you to think about this Marco. Bad faith, bad faith. My
favorite type ofication treble damage is yes, and I just I want to leave
you with that whole time. Okay, go with a sure thing. Denver's
best roofer Excel roofing dot com. You don't pay a cent until you're content.
Time for an insurance checkup free, no obligation. In comparison, call
Compass Insurance paying too much your coverage at dozens of insurance companies find out now
three O three seven to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero sixteen twenty two. All
right, three seven one three eight two five five. Guess who just emailed
me? Suzanne? Who was that nick yutzy? He texted me as well?
Isn't that funny? Miss him? Yeah? I do miss him?
He was a I know why he texted too. He's probably the best uh
hail damage what you call a dentless guy ever. But unfortunately his wife had
cancer. Did she pass away? I hate to even ask that she did
much. She passed away a while back. So they were, uh,
well, you know, they were dealing with life, sad thing. But
he just reached out. I'm sure I wonder if he's back here. I'll
I'll kind of quiz you later on it if you're looking at it all right,
three oh three seven one three A two five five. I have one
of our folks on from Compass Insurance. We kind of already want to know
the answer, but I want to get a little more. I want to
really talk policies in general. Jeremy, really quick. So, Jeremy,
if you had hail damage this year on your call, let's just talk cars
right now, and you go out and get paintless dent repair and they make
it look brand new, and it's twenty grand worth of damage. Okay,
probably happens quite a bit, right, sure, yeah, absolutely, I
mean it's twenty crazy these days. Or no, no, no, that's
what I thought. So you get it repaired. Everything's good, you know,
no trickery, you don't put the money in your pocket. And let's
say, for argument's sake, four days later, four days later, there's
another hell storm and you got another twenty granded damage. Okay, you go
out, you get it fixed. Everything goes Now a year later, it
happens again. I guess it really doesn't matter how many times it happens.
The question is does the vehicle ever diminish even though every time it was fixed
properly. It's still going to show this thing at sixty grand worth of damage
in a year. Does it ever diminish from there? I mean, I
typically no. Well, I mean you can never really say what a buyer
is gonna feel. That's true. That's the hard part in giving any kind
of definitive answer. But as far as the insurance claim, so this is
Matt's question. Matt had twelve grand. I'll bring that up. Matt had
twelve grand worth of damage last year. He got nailed last night. He
wants to make sure that they don't care about last year. He did have
it paid and it was all fixed and everything's good. He'll have no problem
this year. No, Matt, do you have another question? That's pretty
much it. I just want to make sure it wasn't just going down in
value after getting it done, and if they were going to take that doration
total loss. Yeah. The thing that it is funny when we talk about
that diminish value. It's one of those strange things like if I went to
look at a car and I saw there was that much hail damage over a
period of time, Honestly, I don't know if I'd have it checked out
bother me. If there was two cars, one had two claims of hail
damage that were you know, ten to twenty thousand, and the other it
never had anything and look good. I'd buy the one that looked good,
wouldn't you, mate? But there's not a damn thing you can do about
it. You can't go after your insurance company for diminished value, at least
not in this state. So but that's about it. Hey man, I
do appreciate your call, Matt. That'll be one line open, three oh
three seven one three eight two five five jeremy. One other question for you
that came up. Can they raise your rates for something like that and or
cancel you? And here I'll put it in two two questions. One,
your car gets held on twice like Matt's. Can they say, okay,
well we're gonna go ahead and raise your rates right now, we're not seeing
any companies raisor no, no, wait, that's that's not my question.
Can they raise your rates? Oh, that's what I was gonna say.
Absolutely, At any time they can decide that they're going to start charging for
comp claims. Okay, So while they're not right now, that can change.
Would it have to be in the policy you have now, No,
it could take effect at renewal. Okay, so they can raise your rates
even if you had a complaim but right now, no one's really doing it
in Colorado. How about on homes? Are they doing it in Colorado on
homes? Oh yeah, absolutely, not only raising rates, but it's actually
a big eliability issue. Most of are com pretty forgetting with weather related claims
right now. Yeah, by that coupled with another claim could cause an issue.
And you know, I mean, if you have a need to replace
your roof, then you're going to have to do that, or if you
have twenty thousand damage, obviously you're going to use your insurance to do that.
Yeah, of course something to be aware of. But I wonder how
many people. I wonder how many people out there right now that when they
got that renewal in the last say six months from their homeowners and didn't even
look at it, but they signed off and accepted it. I wonder how
many people have actual cash value now on wind and hail perils and just way
or a percentile like Marco was talking about, where you know, if you're
dwelling is a million dollars and you got a four percent my god, you
have a forty thousand dollars deductible for insurance, which is arguably no insurance.
How many people do you think are out there right now that think if they
got hail damage, their coverag jeremy. But really their deductible is so high,
you know they're going to at least have to come out of pocket ten
to twenty grand. It's a good amount. I mean, I think we
catch even when I'm running clothes or any of us, and we pointed out
to people. Some of them are aware of it, and that's you know,
what they chose, But most of them have no idea that they have
actual cash value currently. And that's the hard part is we're quoting a replacement
cost policy. Yeah, of course. Wait, it gets harder to find
a really good saving at least on the front end. But if you're low,
yeah, you get hit on the back end with that damage. I
mean, all that money you saved could come out of your pocket tenfold.
I mean, it's really that nutly. Hold on a second. I'm gonna
put you on hold if you can, because there's some people on with insurance
questions. I don't know which direction they're going to go, so hold if
you can. But anybody out there, if you have not looked at your
deck page in a while, you want to make sure you don't have an
ACV policy unless if you know what you're getting into. But that means actual
cash value. If you have a twenty year shingle and it's nineteen years old
and you got hit with hell yesterday and there's hal damage, well, if
that roof costs twenty grand, nineteen thousand of it's what you're coming out of
pocket on an ACV. Because your roof almost lived through its entire life expectancy.
You got to really watch that. Then those other ones, those sneaky
deductibles Marco was talking about that they're really crazy because you got a million,
two million dollar house with a three percent a three to ten percent price on
top of whatever you're paying in premiums. You got to pay a three percent
to get that roof fix of the value of your home, so you could
be sixty seventy grand out of pocket and the roof isn't going to cost that
much. So once again, arguably no damage or no coverage, Dan,
what's going on with you? Well, I'm more to be pitied. It
all me in I have to find a new homeowner's policy because safe goes ripping
us off, and need a better policy for my truck. And I have
a commercial piece of property that I rent out to other people, and I
have to find a policy for it too. All right, hold on a
second three oh three seven one three eight two five to five, Jim,
I promise I'll take your comment after this as well, and then if Jeremy
can hang on, that would be great for Dan. One nine on the
enjoy free Martino, Go with a sure thing Denver's best roofer Excel Roofing dot
com. You don't pass cent until you're content. Time for an insurance check
up free no obligation comparison call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three o three seven seven to one. Help.
You'll think you're his only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three oh three nine two
zero sixteen twenty two. All right, three oh three seven one three eight
two five five three oh three Martino, don't forget. You can hear us
talk. We were going down a little bit of memory lane during that last
break of is Shannon and I talking about old co hosts. It's amazing how
many people we've known in this business at well, there's actually been a bunch
to have committed suicide. It's unbelievable. More than it's really remarkable. And
then a bunch ofest placed to work. Yeah, and then a bunch of
people have just of course die. It's really crazy. But we were talking
about one guy in particular. I'm not going to go into it on the
air, but my whole point was if you go to YouTube dot com,
type in Troubleshooter Network, you can watch and listen to us at any time.
A lot of people actually listen and watch the show that way. All
the archive shows are up there. As soon as we're done recording, they
appear up there once again. Just type in Troubleshooter Network on YouTube. Now
I think we left off with Dan. Did Dan have that question Dan you
were looking for. I'm going to bring up both of you, So I'm
going to lock Dan in and lock Jeremy and Dan. Your question was safe
co is dropping you? Is that correct? Or? He said they're ripping
you up a lot. They raised it a lot, So I'm looking for
another one. I want to get another policy for my truck. Yeah,
just because they're seem high and I have a commercial piece of property that I
rent out to other people, I need a policy on it. The main
thing I'm wondering is how much information can I safely give these people? Give
who? What? People? Man? What? People? Insurance, the
insurance seller. They're they're asking me for everything but the size of my underwear.
I just we're not real comfortable giving them all of this personal information.
But I don't even know if I'm gonna do business with them. You know,
that's Jeremy. What is okay? So he said commercial property, but
he also has let's just say home and auto. So hold on, hold
on, Dan, So, Jeremy, that's a good question. It does
seem like you're getting a rectal examination when you call up to get an insurance
quote. Now, so what what What is the basic information you guys asked
for. We're gonna need name, data, birth, address, social drivers
in the house. We don't need a solid security number. What does the
clue report activate on the data birth or how does the clue report come up?
Yeah, name data, birth and address Okay, you can get that,
Dan. That's normal these days, man. I mean I think if
you order food on the McDonald's app, you give them more than that.
I don't know about that read at home, but it's just disturbing. I've
had so many of them ask for so much person. Yeah, but that's
that's all they're gonna ask you over a compass. Listen, Man, I've
been using these guys forever forever. I mean, coming up on ten plus
years. I guess that's not forever, but it's a long damn time.
Well, give me a number for them, and then i'll person County.
I'll call them. Yeah, it can be anywhere in Colorado. They do
Wyoming, they do it. They help my. They just do everything for
us three oh three nine nine six nine thousand. The other thing they do
what a lot of these other brokers don't do. They do all that commercial
stuff too. Man, talk about that rental property, Jeremy. How many
different providers we know you have depending on home or car. You got thirty
plus that you guys like or whatever it is. But how about when it
comes to a commercial building. Say so, Dan, you rented out what's
done in the building? Three eighth. So it goes to a plumber.
I got it up Lions repair guy and got it. Two people actually just
use it to store their big toys. What is kind what kind of insurance
is that, Jeremy, Usually that's going to be a lesser's risk policy.
Okay, and yeah we have you know, the market's crazy right now,
so depending on what you know the tenants are, yeh dictates how many markets
we have. But yeah, I mean that's something our commercial team does a
lot of it. And then how about I remember when we actually had employees
here at the Troubleshooter Network, like I don't know, fifteen years ago,
and we and the only reason we did is because we just we didn't have
a good accountant at the time. I'll leave it that way. We probably
shouldn't have, but we had to have Workmen's Comp for a couple people.
And I remember, just from my goodyear days when I had fifty employees,
Pinnacle was kind of the only game in town, and everything was Pinnacle.
But in this particular case, when I shopped with you are Workmen's Comp for
TSN, you actually found a cheaper one, and you guys told me the
reason Pinnacle wasn't cheaper. Is some of the companies, depending on what industry
coded is, can be a lot less than Pinnacle, And that was astounding.
I didn't know. I've owned so many businesses over the years, and
everyone in Colorado, I honest to God, thought Pinnacle was the only place
to use. But that's not true. In some industries, they might be
the only one that give you a good rate. But it's doesn't like farmers
even in all state and some of these ones that we don't even like,
do they sell stuff like that as well? Or no, I think some
of them do have. It's crazy, kind of hit a nail on the
head. It is very industry specific. So Pinnacle's kind of the catch all.
They're the ketch all where they'll do it, you know. All right,
So listen, man, here's the bottom line. Jeremy, I really
appreciate you guys coming on, and we might end up calling you back.
You know how this show goes. You take one, you get one hundred
plus the hailstorms yesterday. But listen the Insurance Help Center dot com or just
simply go to call three oh three nine nine six nine thousand. Three oh
three nine nine six nine thousand great guys. Hey, listen, we got
a lot coming up. We're gonna talk to Marco Bendinelli. We're gonna talk
to Mark Conkle. We're gonna get this in rowan go with a sure thing
Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're
contenth time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens of insurance companies find out
now three oh three seven seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero sixteen twenty two rift.
So you don't help, you come running just as fast as we can.
Show the shoot is gonna help coming man. This is the Troubleshooter Show.
No Tom Martinez, welcome, Welcome to the show. The only show.
But it's how we're here to solve your problems. We're here to help you
out. We're trying to recoup money from me if you've been ripped off.
We like helping people. That's what we do over three hundred million dollars.
Three hundred million dollars. Think about that in exchanges and refunds and cash and
everything else. It's an incredible number. Tom has done over forty five years
right here in Denver. You realize he is the longest person on the radio
with the same show in the country. Now, Pat Sayjack, I got
this wrong. The other day was Pat Sayjack hosted the longest running game show
in the country and retired. I think it was last Friday. At least
the last episode played forty one years. I didn't even know that show was
around that long, forty one years. Incredible. Marco Bendinelli had just heard,
also in studio, my friend at pro Bid Energy, Mark Cunkle.
How are you Mark doing great? How are you doing? Doing pretty good
fun show today? Yeah, we are. We're bouncing stuff. What I
really like doing is getting good information out there. That's why I like people
on our referral list. Honest to god, I just do now. Jim,
I told you i'd come to your next so I will. But then
Lacey, she's got an issue with the police, and how they responded.
I don't know if it was to her or to whom in Colorado Springs.
But we're going to get to that pretty quick. Hey, Jim, what's
going on with you? By the way, three oh three seven one three
eight two five five two open lines, Good time to get through. You've
been ripped off. You need some help. Three zero three Martino, three
zero three Martino, Go ahead, Jim. Actually it's Jay. Oh,
I'm sorry, Jay, Kelly, Kelly, that's right, Kelly, what
Kelly? I think you should resign at this point. Okay, well wait
a minute, No, not today. No, his name was Jay,
not Jim. I'm done. If it starts with J doesn't mean it can
be anything. It could be John, Joshua. Go ahead. Jay.
You can call me Ray, or you can call me Jay. Okay,
Jay, I'll go with your name. Go ahead, sir. All right,
that's great. Uh. Something that I thought maybe it should be touched
on with the insurance stuff with automobiles is once they totally even if you keep
the title and they don't do anything but just deduct that from your check your
your card number, you've been number goes into a database as a total YEP,
and then you're not you're not able to get comprehensive on it again.
So you're not going to be able to buy the insurance, first of all,
and it's not going to get another week total. We've had callers check
JA. We've had callers that have made pretty much that same mistake. One
of them I can think of the vehicle was actually totally it wasn't for Hale.
It's because it was in a really bad accident. They bought it back
from the insurance company. They went through all the you know, the restoration
and spending money to fix it and all that stuff, and then what happened.
What happened is he ensured it. It got totaled again or he totally
ran into a tree, I don't exactly remember. And they would not give
him the value of that car if it did not have that salvage title.
Right, And here's another problem that a consumer has to watch for if it's
been totaled. But they never relinquished the car. They kept it. The
paper title they have does not say anything on it because it was never it's
not branded and they're turned over. So you're sitting there buying a car from
someone. If they don't, it's against the lob. No. They they
wouldn't know until they went and registered it. Then when they got the new
type, they'd see the brand on it, and it becomes a heck of
a hassle. What business are you in, man? Might be remodels and
oh okay, so nothing to do with insurance or anything like that. No,
have you lived through those Have you lived through one of those situations?
You know what? I'm kind of the Tomartino of my group of friends.
I help everybody with everything. Okay, just who I am? That can
be dangerous. I call your show a lot and help all right, j
Hey, I appreciate the call. In the comment, man, we have
had people in that predicament, no doubt about it. Go ahead, Doc,
I see approach. I just wanted to ask my I thought I could
fill a mister Rogers and ask Jim if he'll be my friend if he helps
everybody. That's true. Yeah, that's kind of I think Tom. He
just made me think of Tom in a way. So Tom got ripped off
on a car deal when he was in college. That was his first,
uh kind of rip off someone. And I'll have to ask him about it
because I haven't heard the story in a while, But he literally got ripped
off by a car deal in college. Or on his way to college.
And I think it was a woman that ripped him off, and he got
a job at I want to see a newspaper. I hate when I'm talking
for someone else, but it's interesting. And he was writing columns, like
a troubleshooting column or something how not to get ripped off. And I think
really his whole career doing this started over, you know, in high school
or in college with this car deal. But I'm sure someone can call him
up and ask him. Go ahead, Marco, Well, I was gonna
say, or he called the Bendinelli Law firm and then and then we made
it right for him. Man, just these plugs. See you see you're
not learning anything over there, Mark with uh, yeah, I just it's
kind of funny. I well, I don't know. I think I want
Mark Major to say it because he's so good at advertising. Jean Fuller is
going to be sitting there tomorrow like he's gonna double triple whatever you're doing.
I like John, and I recommend that he calls me if he's in a
car accident. No, okay, someone gets kapitalist in the building. You
know what would be funny? Can you imagine this dragon imagine this, Dan
Marco and Fuller and me. First of all, all you would hear on
the radio is this. You'd have fourteen conversations going on and not one damn
thing getting done. Right If what happens when attorneys get around here, if
Mark's talking, no lawyer can get a word in edge last to my whole
defense, they just finally say, I forget it, get out of here,
all right? This one sounds really serious, Lacy. What is going
on with you? Would I have up on my screen? Sounds horrible?
It says something with the police response. Did they not respond? Did they
respond? What is the situation? Lacey? Well, it actually kind of
happened twice. So my car was stolen and fountains, So that happened fountain
and not the spring. The other one happened in the spring. And I
had, you know, some some stuff in my car jump box and things
like that, and the person that possibly stole my car was selling my things
on marketplace. Oh my goodness, you saw your own stuff? Yeah?
Absolutely, And I mean I knew it was mine because you know, for
one, it's my stuff. But why would you now that's a good no,
no, no no, But you just asked a good question that I'm
going to ask. Now, how did you know it was your stuff?
You said it jump box. I don't think unless if it was engraved with
your name, how do you know it was your stuff? Or how would
the police know it was your stuff? Well, that's the exactly what they
asked me. They said, Uh, oh, I'm losing my name on
it. So your name was on it. I don't know my name was
not on Oh, I'm sorry, of course it wasn't. I mean,
you're going in and out on your phone. So so what ultimately happened?
You called up the police, the Colorado Springs police, and said, hey,
I see my stuff being sold, and they didn't do anything about it.
Is that where this is going? Correct? Did they do anything about
it? Did they try to respond to it at all? No? The
detective told me and said, well, you didn't write your name on it.
There's no proof of it's your stuff, so we're not going to help
you. Tell me what stuff it was besides the jump box, what other
stuff? Expensive? Sunglasses? I do stitch fix and so I had just
went to the post office and picked up my stitch pitch box and it was
all taped up and news. It was that the jump box expensive sunglasses.
Everything's expensive. Yeah, that sucks. And they were all like in the
same on the same I don't know how marketplace works. Are like all on
the same ad everything, Yeah, the same person. Did you reach out?
Here's what I would have done. I would have reached out and said,
I'm interested, where can we meet? I thought about it, but
I got scared. Is it still up there now? Is it still up
now? It's down? That would be perfect to do tomorrow, Honest to
goodness, Gosh, everything was sold. Yeah, it's sold and gone.
Man, Yeah, that sucks. I don't know what police are supposed to
do these days though, Honest to goodness, I don't even know how.
I don't know what they could do by simply a Facebook marketplace. So what
do you think, Marco? Honestly, just you're firmed us a little,
you know, criminal defense and stuff as well. So what what would you
expect the police to do in that? First of all, I guess the
person that didn't own the stuff was probably giving a deal. I'm sure,
okay that was that was like a little off color joke, But anyway,
I think the detective should have done something you know, I mean, I
mean, if they're overwhelmed, they're investigating violent crimes, you know, obviously
it's going to take some kind of precedents, right, but while this may
be things of smaller value, yeah, it was still there was an auto
theft. You know, this is dree and they should have investigated it.
Well, okay, well the auto theft, but that's not what she's talking.
Well hold on are you? Are you saying whatever happened to the car?
Was it recovered? Yes, and that's a whole other story. Yeah,
but but hold on, hold on, I just hold on, Lacy,
seriously, I just want to finish with Marco because I you know,
what can I say has nothing to do with the car. At this point,
she is saying, after she got her car back, these items are
on eBay. She knows they were stolen. But if I called the police
up right now and had a Michelin tire for sale on eBay and someone's trying
to buy it or something, that's an inside joke. But anyhow, if
that happened, how would the police. I'd love for a police officer to
call I call up and go, hey, I see my tire on eBay
for sale that someone stole off my car for one hundred bucks? What would
I expect them to do? This? Young lady sounds pretty competent, incredible,
And if if I think she is circumstantial evidence, you know what I
mean? You know, you get the car back, but you got the
you know you got the xbox that was in the car. Did you get
insurance money? By the way, did you at least get Did you have
coverage on your items in the car? I'm not sure. I only had
uh partial coverage? You only had liability. Do you do you own a
house? Do you have good question mark? You know? Do you have
homeowners or no? No? How about renders insurance? Not at the time,
it sucks, she just got ripped off. The bottom line, I
was hoping, honestly that the ad was still up. How we could have
helped you out in this scenario is go meet him and get your stuff back.
If we can prove it your stuff, maybe we could do the job
of the Colorado Springs detectives. Yeah. I can go. I can really
go either way. I don't know how busy they are down there. I
just have no idea. I just don't know on that. But Lacy just
out of curiosity. What was the part with the car real quick? You
said, that's a whole nother story. What was it? I mean,
I just had to pay to get my car out of tow, and then
it was on the stuff because they got sh and I had to pay for
the damage. I know, you get your car gets stolen, you got
to pay. You didn't have You should have had the coverage and you wouldn't
have had to. But it is. It really does suck. I think
Denver. I think Denver. If the car's stolen and impounded in Denver by
the police, I don't think you have to pay to get your own car
in Denver. You did have to pay. I didn't know that. Not
only that's today because a lot of this closed on Caesar Chef's Day, so
I could I've doubled it all right, Hey, lazy, I'm sorry.
There's not much we're gonna be able to help you with there. If it
was still up for sale, I had some great ideas, but it's gone.
Did the guy have a phone number or any information? I I don't
remember what all information he had up. I screenshoted everything and I sent it
to the detective. Why don't you send that to us as well. Okay,
send that to us. These are the little kind of things I like.
I mean, really, I'd like digging into. We have a lot
of listeners in Colorado Springs. Hold on three O three seven one three A
two five five. Make sure we have her number. I would love to
track down some dirt bag like that. Did stole that? But let's say
you do show up, what do you possibly do? What do you possibly
do well? I mean, you know, if the guy got the stuff
that was in the car. No, But I'm saying you show up and
actually get a cop and get out there to try to get your stuff back.
It's gonna be he said. She said, how would you possibly prove
it? I'm not looking at trying to get the stuff back. I think
there's a bigger fish to fry. Well, there's definitely get this stuff the
thief. Where did you find Did you find this on the side of the
road? All right, hold on, I gotta break everybody. Hang tight.
Go with a sure thing Denver's Best roofer Excel roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,
no obligation in comparison call Compass Insurance paying too much your coverage at dozens
of insurance companies. Find out now three O three seven to seven to one
help. You'll think you're his only customer when you choose Frank durand the real
estate Man dot com to list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. All right, three oh three seven one three
eight two five five. You've been ripped off taking advantage of this is the
show for you. We got one line open three zero three Martino. I
always stress this couple things. One help at troubleshooter dot com. You can
email us anytime you'd You'll be shocked how quick you might get a response.
I'm not gonna say it's instant, but there's a lot of times I'll be
out at dinner and we'll get something coming in and I'll either call you back
or text you whatever it is. You got help at troubleshooter dot com.
You got three oh three Martino. That number works on and off the air.
When we're here, it comes here when we're not here. You can
leave a message or someone will answer it and try to help you. Three
zero three Martino. The other thing I want to bring up real quick is
I forgot the other thing. Oh no, no, no, YouTube dot
com. If you go to YouTube, type in Troubleshooter Network, you can
see the entire show, all four hours of it. You can see it,
hear it, and then during the commercial breaks, Hey Dragon, I
had someone say you're not bringing commercial breaks up? Is that by design or
what happened there? Do you know? Yeah, we're all good. I
don't know what the problem is. Okay, we'll look at that over the
break if this is an issue and try to get that. But while you're
listening to the show, you can hear us talk kind of off air.
It's kind of behind the scenes, if you will. Now, I did
want to discuss real quick, bad faith. Marco Bendinelli in studio. He's
gonna leave, He's got to pick somebody up at the airport. Well,
that's a long drive for you, man, Evergreen to the airport. I
mean DIA's like Kansas, Evergreen's like winter Park. That's a long drive.
You know, you know, last time you're for me. Last time I
saw Marco was probably Suzanne and I went up to meet him at his house.
Probably what was that Suzanne two weeks ago, A couple of weeks ago.
It was a lot of fun. So two weeks ago, we're we're
headed up there. We get a phone call from Marco. Marco's on the
side of I seventy. He had a blowout. He had a blowout on
his tire. And when I say he had a blowout, you couldn't believe
this thing. It did damage, Like the tire came off, it hit
something so hard, his gas gas tank cover. You know how you got
to pop it open to put gas in it. It was gone. The
car it probably needs a bumper easily and needs all this. So I started
digging into it. I said, didn't that didn't that light come on?
That light on that fancy car you got, didn't that light come on?
He goes, No, I had run flats. I had run flat tires.
I said, well, you can't run run flats for a week.
Run flats are good for, like, you know, thirty forty days.
I was in the tire business forever. You're making a lot of assumptions.
Mark, that's almost saying he's going to the airport to pick up a tire
from the bed. Now listen, that's where I'm going to come to the
next set in the back of his car. So at this point, Susanna
and I give him a ride. But at this point, guess what's in
the back of his car, Not even in the trunk, just in the
backseat of his car. You ready a tire? Now, I go,
wait a minute, You've got a tire in your seat. But you've been
running on this run flat for a while. What's going on here? Well,
he ordered the tire from eBay and the tire showed up, and now
Marko's dying over here. So so he gets a tire from eBay and it
shows up, but he has a blowout it to very last minute. It's
nice that you've got friends like Susan and I to help you in those kind
of circumstances. That's what I want to say. There are some lawyers that
know which end of the screwdriver holed, yes, and some of us,
you know, do things to save money and then and then donate the extra
money to you know, wonderful causes to charity. When is the last time,
uh, when is the last time you actually bought a tire not on
eBay? Mark I don't like this. These questions. I'm usually you know,
the questions I asked, the questions, you provide the answer. Let's
get serious for a second. Bad faith a lot of people. Let's take
a homeowner's claim. They think they have a claim, whatever it is,
doesn't matter. Insurance company just puts up roadblock after roadblock after roadblock. What
happens from there? What can someone do? They simply say you have no
damage, or they say you didn't have the right coverage. If someone finds
himself in that position, what can you guys do at Bend and Ellie Law?
You know, like, for example, I'm reviewing a letter the other
day. Right guy has a legitimate claim, got a million dollars worth of
uninsured under insured motors coverage. Right and this carrier you know, I'm not
going to say the name, but you know, maybe you're in good hands,
got maybe you're a good neighbor, got in the but anyway, maybe
you're uh, you know, under the umbrella. But anyway, you know,
they write this five page letter, not to me, because they wrote
it to the insured prior to them hiring me. And they wrote this five
page letter quoting all these parts of the policy without saying how they applied,
you know, to uh to exical pay coverage, or to say this guy
had no coverage and you know what, he had a million bucks in coverage.
Yes, and you know, they this is not unusual. And you
know what I usually have to tell folks is they're like, oh, I've
been with this insurance company for twenty years. I want they don't care.
They insurance companies are not your friend. So you know, most of the
time, if you have someone call you like that and they truly have damages,
what's the first thing you do? So well, I mean, I
investigate the loss. And the standard that I have to prove is that the
carry unreasonably delayed or unreasonably denied a claim, and there is such you know,
I was on a state wide committee for a couple of years teaching other
lawyers how to do this stuff. And you know, this is maybe it's
not my most lucrative area of practice, but it is one of the most
rewarding because you're stipping into demand. Well, and these people are just getting
screwed. I mean, I don't know if I could say screwed on you.
You know, these people are getting the shaft, and you know,
and and and in some ways, the insurance companies like the modern day mafia
with a necktie. You know, I had safe Co deny a homeowner's claim
on Susanna, and I probably eight months ago. Now, first thing I
did was hire a what do you call it, loosely, no, no,
no, no, no no, a public a gester. I can't
believe our focus. So he started just representing us, and they all of
a sudden decided. But it's amazing how an insurance company will tell their customer,
the insured, forget it, we're not going to do anything. But
then you bring somebody else in and I got something done. But let's say
they didn't do anything with Matt. He was my public adjusture. My understanding
is you can get trouble damages as well. Yeah, it's the statute.
It's in Title ten and attorney fees. Yes, it's in Title ten.
It's ten to three, eleven fifteen and eleven sixteen. And you know we
know it well. We litigate those cases regularly. And so if anyone's out
there that feels that it's getting the shaft from an insurance company, including health
insurance, yeah wow, I didn't even think of that. Yes, you
know that we're all the same way denial of coverage. Yes, it applies
to all policies written in the state of Colorado. And you know, we're
insurance experts at my firm. I mean, we do catastrophe for injuries.
We do all kind of you know, any personal injury. You know,
we do bad drugs, we do all kinds of stuff, you know,
wrongful death. Uh. You know, we've been practicing. You know,
I've been practicing for thirty years now, Yeah, I know, And so
we have become proficient in all areas of litigation. And I was on a
statewide committee and taught all of this stuff to younger lawyers. And but I
am happy that tap people, even if it's not the most profitable case sometimes
or even if you have to be the honest one and tell them there's probably
nothing there. I mean, you don't mind giving the advice. I don't
most of the time, though, when people feel like they've been wronged by
their insurance company. Oh yeah, where there's smoke, there's fire. His
number is easy too for folks out there. In fact, I have no
idea how you got this number. One eight hundred attorney. Can you believe
that'd be? Like you Mark having one eight hundred solar I turned my new
mark major. Yeah, all right, I know you got to leave,
Marcos. It's my pleasure, you know, it's always a pleasure to be
done here in a year and no, and I heard you talk about Tom.
Yes, it's amazing that he's the longest in the country, in the
country, in the country. Listen. He has helped so many people.
It's one hundred million easy. You know. I joke around a lot,
but you guys really do a good job. Thank you. We like that.
Uh, people of Colorado and all over the country. Actually, I
guess are you know benefit from your guys diligence and expertise. I appreciate it
on behalf of consumers everywhere. I thank you and Tom, You're welcome,
and if I ever need a tire, I'll have you a bit back.
All the time after that glowing marks. Yeah, the other people called something
offse but thank you, Marcos, seriously, I appreciate that. You're very
welcome. Thanks for having me. You got it man. Three oh three
seven one three A two five five. Melissa, hold up, you'll be
on right after the go with a sure thing. Denver's best roofer Excel roofing
dot com. You don't pay a cent until you're content. Time for an
insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three oh three seven to seven to
one help. You'll think you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. All right, three o three seven one
three eight two five five. When I tell you about this solar deal coming
up, it's got nothing to do with your house. We'll talk about that
a little bit. But if you've got a commercial property, like a restaurant
or a gas station, uh, Probit Energy. They started a new relationship
with this company where you can basically put these superchargers and share in the profits
and other stuff like that. We're gonna dig into that and how to figure
out if it's right for you, how much money you can make off of
it. We're going to do that after either the next break or the beginning
of next hour and just stop solar in general, just for a few minutes
in and out. But if you have any solar questions whatsoever, these guys
that probid can answer them. And Mark's here with me right now. Now,
Melissa, you've been holding a while. What's going on with this camper?
So we purchased a truck camper that slided into the truck bed. Yeah,
those are cool. Yeah, at the end of May last year,
and it was through Arby's dot com, which is actually Camping World. Oh
that's interesting. Yeah, they went back and forth through changing their name and
now they're back to Camping World. Is it brand new? Was this when
you bought it in May? Was it brand new or used? Yes,
they told us it was brand new. It was it twenty twenty two,
and we purchased it at the end of May last year. Okay, we
went out total between June and October. How much was it? I believe
it was thirty eight thousand, So you got thirty eight grand in this you
bought it in May. So what's going on now? And then I'll fill
in the gaps. What's happening this second? So right now, it had
to go back to the factory because there was a structural failure. It was
set to go in for repair. For just a little bubble on one of
the walls, and when we took it in there was actually cracks all over
the entire camper. It had been sitting since October when we winterized it,
so it hadn't been touched, hadn't been moved on a flat surface. And
so we took it back to Camping World and had them take a look at
it, and they told us that it had structural failure and they shipped it
off. They shipped it off. Who's the manufacturer? Lance? So Lance
has it now that you know of? No, actually, Lance took it
back. They've had it since the beginning of February and they repaired the crucks
instead of replacing the wall. Okay, so they shipped it back to us.
It's here at Camping World. We went to go and pick it up
to take a look at it last week, but the jecks weren't working,
Oh my god, on to our trucks to even pick it up. And
while we were looking it over, you can still see the line where the
biggest crack was. So they filled it. They just did some kind of
body work, I guess, instead of replacing the wall, which they should
have done. And we found out that it was all due to a faulty
repair done at the factory before they even sent it to Camping World to sell
off to anybody. So Camping World at this point it's at Camping World,
I assume here in Colorado, and Camping World at this point has communicated with
Lance again, what's going on? Or no? No, forget about forget
about the manufacturer for a second. What is what is Camping World telling you
right now? Like if we called them today, I haven't been able to
get in touch with them. We dropped or we were there on Wednesday night
trying to pick it up. We couldn't pick it up. So they were
supposed to find out what was going on with the Jackson let me know in
the meantime, I was going to get in touch with Lance. This morning.
I've sent an email and I've called Camping World and I've got no response
to even find out what's going on with the Jacks. Hold on, I
got to listen. I'm sorry, let me take this break. I've got
some ideas. Just hold on, hold on, I've got some good ideas.
Actually, I am so sick and tired. And it's not just Lance.
A lot of these manufacturers. They just ship stuff out of the factory.
They shouldn't. I don't even know why. I've seen forest rivers,
we've had calls on everything. But then what gets me is it's the double
day. Now you've got the dealership selling the product. This one's a little
extreme because of the problem. It had to go back to the factory,
which is nuts because it should have never left the factory that way. But
now you've got this deal or Camping World and they're really not doing anything.
I think they should do something. Think about this. She bought it in
May of what was it last May. They've had this thing over a year.
I don't know if they ever used it. Thirty eight thousand dollars thirty
eight thousand dollars and there's nothing to lose. And then what happens to dealership's
point and at the manufacturer. I don't know what the manufacturers saying now because
they won't answer her. I don't like either of them. Go with a
sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay a cent
until you're content. Time for an insurance checkup free, no obligation. In
comparison, call Compass insurance paying too much your coverage at dozens of insurance companies.
Find out now three O three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand the real estate Man dot
com to list your home with Remax Alliance three oh three nine two zero sixteen
twenty two eight eight eight Heating dot Com. You want someone to come out
that air conditioner's not working. You got an issue with the furnace. You
want to You want a new system, high efficiency. Some of these new
systems are unbelievable ninety five, ninety six, ninety eight percent efficiency. Call
these guys up. They'll always give you a price to repair to They're not
going to just talk you into a new system. They'll always give you a
price to repair, no matter how old or what's going on with that system.
Eight eight eight Heating dot Com. Now I'm a little upset about this
freaking camping World issue. Isn't that Marcus? What's his name? Marcus Lemone?
Does anybody know what his last name is? He was the guy that
did the show The Profit Thank You. That's Mark Crunkle, and I love
the show. He'd go in and buy businesses. He did a great job,
and I think he owns Camping World still and we haven't had a ton
of bad things from Camping World for a while. But during covid Man,
people were buying campers left and right, and there was all kinds of problems
and we couldn't get any response from Camping World. And I'm hoping that's changed.
What I really want to do on this one, and I want to
do it way quicker than not. In fact, i'd like if we can
make a call over the break. I want to give this to Deputy Bow
Melissa. I'm going to have bo get on the phone in a minute.
When we go to break. I want you to give them the information of
where it is right now, who to call, who to talk to,
And I want to try to light these guys up to figure out what the
next step is. What do you think they're going to be doing. Have
they given you any idea besides it's got to go back to the factory or
what are they saying now? Right now they're just looking at the jacks and
what's going on there. When it was brought there from the factory, they
were able to load it onto like a Dolly to be able to move it
around. So at that point the jacks were working. I'm not even telling
you when when that's going to be done. No, that was on Wednesday,
and I haven't heard anything. So I called this morning and I sent
an email and I haven't heard anything back. So now they're ghosting you.
You've had how much time have you had to use in this brand new thirty
eight thousand dollars truck camper? We really only had six months of this season
last year because it rained so much. Yeah, okay, we got out
three time total, hardly used it. We haven't even tried the EC on
it. All. Right, hold on, I'm going to put you on
old here's what we're going to do. Deputy Bow go pick up in there.
Let's give them a call over there and figure out what the hell's going
on. I'd love it someone from Camping World would join us on the show
and give us some kind of real excuse why they can't get it this time.
Go with a sure thing Denver's best roofer Excel roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,
no obligation in comparison call Compass Insurance paying too much your coverage at dozens
of insurance companies. Find out now three all three seven to seven to one
help. You'll think you're his only customer when you choose Frank durand the real
estate man dot com to list your home with Remax Alliance three all three nine
two zero sixteen twenty two ripped news. So you don't help, you come
running as fast as we can. Show Shooter's gonna help. Come man,
this is the Troubleshooter Show Now, Tom Martinez, Welcome, Welcome to the
show, the only show of it's kind. We're here to solve problems,
answer questions, take complaints, try to make your life just a little bit
better. Uh. Deputy Bo's in there reaching out to Camping World hopefully to
figure out when they're gonna get these jack fixed. Get this poor lady on
the road. Camper problems are horrible. We've Susan and I have done our
ving for a long time now, and yeah, it's really crazy. You've
got to be able to fix stuff. But a jack or a slide not
opening, there's a lot of times there's certain things you're just not going to
be able to fix. You can get up and temporarily do anything. We've
had leaks in ours before where I forgot to well, I didn't forget,
but I didn't maintain the cap on the front. One year, not really
realizing how much sunnic got and we were in a torrential rainstorm in Oklahoma.
We woke up with water coming in. It's horrible. We had it fixed
the next day, but it's still unbelievable. So but to buy something like
that, poor woman for thirty eight thousand dollars thirty eight thousand. We hear
this with automobiles too, and you can only use it like six months out
of a year and a half or whatever the timeframe is. It's just crazy.
And unlike a car, campers, motorcycles, trucks, they do not
have any form of Lemon law. There is no one year with the manufacturer
they have to make it right. There's nothing like that. So when you
buy say that again, No, motorcycles are not covered by the Lemon law.
And vehicles over now this I'm not exactly sure, but I think it's
over ten thousand pounds. It might be heavier, but somewhere there. So
they just simply aren't ATVs anything like that, So you got to kind of
watch that stuff, you know, buyer beware. That's probably the best way
to put it. Now three oh three seven one three A two five five
looks like Jeff's been holding the longest. Then Kim's got an issue with Ralph
Schamp. Now I don't know what's going on there with Ralph Shomp, and
we're gonna find out Kim's issue. But man, we have been getting a
lot of calls. Kelly, how many calls do you think we've gotten on
Ralph Shomp and say the last I don't know, six months. There was
years we never got any calls, right, I would say about five.
It's crazy. I don't know what the hell's going on there to say they
sold it twice, want to sue someone in a family and then someone else
took over and just kept the name. I don't know. We've got to
find out because it's ridiculous, man, it's ridiculous. Hey, Jeff,
what's going on? You had a question on your roof? Yeah? Hey,
Mark, So I live in Thornton and we had a storm last week
that did quite a bit of damage. So I listen to you guys regularly.
The first thing I did was call Xcel Roofing, had them come out
and take a look at the roof. They did my roof. You're good
guys, what they say? Yeah, they verified that there is that there
is substantial hell damage done on the roof. Okay, now my question is
when, when, at what point do I make the claim with my insurance?
And what about Paragon Services? When they when would they be coming in?
Public public adjusters? This is a great conversation after the hailstorms. So
what a public adjuster does is represents you. So typically what Matt would do
is he would come out and say, Okay, you've got damage to your
roof, You've got damage to your landscaping, you've got damage to your deck,
you have damage to your sighting. One of the tricky ones that a
lot of people don't look at are the windows. Windows have these like especially
like and I'm talking double pain, triple pain. They a lot of times
the glass won't break, but the integrity of the window is gone, so
therefore it should be replaced. But you have to know what to look for.
So Matt comes out and looks at everything, and then he contacts and
he becomes your point of contact with the entire claim. Now, if he
takes it from the beginning, Matt charges I believe, ten percent. So
let's say the claim is one hundred thousand. To use round numbers, you
would end up paying him ten percent. Now if you bring Matt in after
part of it. So let's say you I already know there's roof damage because
Excels involved, right, and that's all you know, and the roof is
twenty thousand, or let's say forty thousand out of that one hundred thousand,
then Matt would come in and probably charge you fifteen percent to do the rest
of the stuff that no one's done. But he also puts it all together
for you. In other words, he actually becomes pretty much like your power
of attorney with the insurance company, and he fights for every nickel he can
possibly get you. So, if you don't use a public adjuster, a
good one, let's just say that, like Matt, you risk a couple
things. You risk not getting that hundred thousand like we're talking about in this
scenario and only getting seventy, but you're not paying ten percent to the public
adjuster to get the work done. Now, he's negotiable too, so no
matter. You know, if your house is four hundred thousand dollars and you
got thirty grand worth of damage compared to a five million dollar house and you
got a million dollars in damage, you can negotiate to see. There's nothing
set in stone. It's whatever you and Matt decide to do. But when
you should use them is always based upon the amount you're going to use.
Going in, you already know there's roof damage. What you might want to
do is turn the roof into your insurance company, then have Matt come in
and play cleanup, or just call Matt before you call your insurance company and
tell him Excels roofings out. Matt knows Excel very well. He uses them
for bids. Sometimes he also uses Genesis Exteriors for bids. I mean people
on the referral list that we trust, but you might where do you live?
I live in Thornton. In Thornton, I thought you set up north,
So I'm sure he's going to get calls going down to Thornton. So
maybe in the next week or so he can get down there or send one
of his guys out there and you know, just kind of give you a
you know, here's how I would handle it, or just call them up,
just literally call him up, Say hey, I just talked to Mark
on the air, and you know, here's the deal. Should what should
I do? And see what his advice is. Man, But make sure
he knows that Excel already said there's definitely roof damage. What other damage do
you think you might have, Jeff? Uh, Well, like a lot
of the window steels, not not necessarily the window, but the steel part
yep. Uh you know the plastic, all damage, slanting glass, we're
in the back door, all damage, big bunnet. You're talking big money
man. Yeah, yeah, you're You're talking big money on those windows and
the doors, and I mean it big money. How about any kind of
dry wall damage from water getting in? Uh? Not that I'm aware of.
And the roof is only about six years old, So yeah, I
want to say something else. Would you get me match number? I know
it's uh seven seven six It's either zero zero nine zero or zero zero four.
Oh, but I'll get that for you. There's bad public adjusters out
there, man. We had one we had to chase off the referral list.
It's not like you ripped anybody off. He simply wasn't good at what
he did. His lack of communication was crazy. Matt, you're going to
get a cell phone number and he's going to return your calls if you leave
it. So don't just hire any public adjuster. There's a lot of public
adjusters that they'll be that. Matt lives here. He lives in the springs,
but he does all the front range. Literally, he lives here,
his group of employees live here. When we have big hailstorms, it doesn't
matter where. These public adjusters from New York, Florida, Texas will come
into our state. They'll get you to sign up, and you're you're gonna
be lucky to hear from them again. And it's going to take forever to
get your checks, and it's just a nightmare. You want to use at
least somebody in the state that's got a good way of doing it. Suzanne,
Yeah, seven one nine seven two six zero zero two zero Yeah.
And if anybody else out there, do you have any other questions on public
adjusters that I answer everything? Jeff, yeah, yeah, Marky did.
Yeah. They're good. They're good guys if you get a good one,
just like anything. And Matt really is good my last one with Matt.
You can free that lineup, Kelly, my last one with Matt. He's
in the middle of right now. My insurance company came out said no damage,
denied the claim. I called Matt. Now, so far he's gotten
us about forty thousand on that claim and we're still not done. It'll probably
top out around fifty. And it was from hal last year that it wasn't
roof damage. What happened was it piled up along our door. It didn't
break the glass door, but it piled up and it was like seventy eighty
degrees out. We weren't home, we were out of state. It melted
so quick it literally came in and flooded our kitchen and it ruined the hardwood
in the kitchen. And they denied it. But we also have flood insurance
through them. Now people are going, Man, you live in Franktown.
You have flood insurance. Yeah, because it's only like fifty bucks more a
year because the chance the flooding are horrible. But we happened to have a
flood, but they still denied it. But it didn't matter once got involved,
they did it. Now, Kim, I'm gonna take a quick break.
We'll come back with a Ralph shomp issue. Yet again, another Ralph
Shomp issue. Here's the number, though we have two lines open three oh
three seven to one three talk three oh three seven one three A two five
five Go with a sure thing Denver's best roofer Excel Roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,
no obligation in comparison, call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three oh three nine two
zero sixteen twenty two. All right, three oh three yes seven one three
h two five five shop. I'm sitting here on their website, our history,
and for the for the life of me, I have no idea who
owns this dealership anymore. Here's the best I can figure out. And the
reason I'm bringing this up and I'm going to go to the call on the
second is we just seem to get a lot of calls from or issues with
shop in the past, I don't know, six months a year, where
before we never got any. I think when Lisa's shop was it to Helm,
I mean we might have been able to count, you know, whatever,
five complaints in ten years. But now it's like it's just constant.
So I'm trying to figure out who owns it. Here's the best I can
figure out, and it's kind of a it's kind of okay. Here's what
it says. And this is on their own website, shop dot com.
Twenty twenty one, Shop Automotive Group expands to Northern California. BMW Fairfield,
which opened in July blah blah blah, marks a new chapter and the growth
of the Shop Automotive Group. We formed the partnership Fairfield Automotive Partners with Third
Set Partners, a family owned African American business, to open the new BMW
dealership in northern California. So I have no idea how many. I have
no idea if there's a shop left there. I just don't know. I'd
love to hear from someone that knows, I mean, someone really in the
know, maybe dealing Doug or some of the people we know know exactly what's
going on. But what's remarkable is all the problems we've had with them lately.
I mean, they're really killing the name. Now this is all in
my opinion, but something has changed. And now we know by looking here
they sold. I can't exactly figure out when and why they sold into who
they sold. I just don't know. I just don't know. But let's
see what's going on with Kim, because she's got a problem. Kim.
What is going on? Hey, Mark, So I wasn't going to call
in. I just happened to be. I listened to the podcast. Some
are usually able to listen to the show. So anyway, I heard you
guys had them to call in on June third and was having problems with Rasshump
with a warranty issue. Yeah, it happens all the time. I mean,
you could attest to exactly what I said. It's really quite remarkable.
Now how many calls will we get? But they called in with a warranty
issue? You heard it? Now you're calling insame thing? No, So
my situation is this, So I went to ras Shump. I didn't trust
dealerships. You know, you kind of grew up not trusting them. But
I went to them sly Down twenty fourteen fifteen for a recall. They were
so amazing and I had another issue, so they fixed my other issue while
I was there, and they gained my trust. They were amazing customer service.
They gained my trust, and the meantime I'm doing that time, they
did some more work on my vehicle and they had it for I don't know
two weeks and they couldn't figure out how to fix the problem. And they
gave me a loaner took care of it and didn't charge me a thing.
And then another time they fixed my car and they said, you know,
it wasn't as much as we estimated it. It was less time, so
you don't owe us as much. I'm like you, guys, Rock.
I think that's what Lisa personally brought to that when she was at the Helm,
and I mean that that hats to that level of customer service and lack
of complaints. I mean, come on, forty five years, this show's
been going on in very few complaints over those years, and some of them
weren't even what i'd call a valid complaint, meaning they're you know, they
decided to buy a warranty and they bought it, and you know now they're
having buyer's remorse. But other than stuff like that, I just never got
them. So you're actually doing a great commercial for him. So what happened?
Now? Though I moved away for three years out of country, I
moved back a year and a half, but then started going to them again.
And it's not the customer service is not friendly anymore. As a matter
of fact, it's all about getting money out of you. And because I
didn't trust there telling me, I went to Kevin, to the Sheridan Auto
Tech and from what they had told me originally the first time they said my
card converter went out? Then is that shopper? Is that shopper Sheridan Ralph
shop? I'm sorry, so they said you needed a cat? How much
did they quote you? Five to three? Yeah, okay, twenty five
hundred bucks? Hey, my right? What was gone? I think I
went to I can't remember. I'm not going to get this ordering bomb story
short. Ended up talking to Sheridan Auto Tech about it. Oh. I
talked to Kevin on the phone. He said, don't worry about it.
You should be finding her now because I had already done my own mission.
And everything. Then my light went on again. I didn't go to Rastulf.
I went to Sheridan Auto Tech gate checked it. They said my front
and back are both out. And I was about to come in to them
about six grand, and I'm like, don't worry about it because right now,
because you don't need it to fore your vehicle to function, it's only
for a mission. Cool. Well. I went back to Ralph Shamp to
have an oil change. They found out that I had an oil leak a
lot of pump lyak and power steering lenk Wow, which was going to cost
me around forty five hundred dollars. I went to Kevin Shop, Kevin's Shop,
and I'm like, I don't know why they quoted you so much,
because while they're in they're doing wine, they could do the other one and
the price will be left. So they mixed two of my leaks for I
don't know, close to fourteen hundred under Ralph Shamp what they were cutting me.
Oh good deal, but yeah, I don't they're not really They're not
helpful anymore. They're not educating anymore. That's what I'm going to take out
of this conversation, because pricing to me now I'm not saying there's not gouging
out there, but I don't think I in that particular case. I'm just
guessing here, but I don't think Shomp was doing that. I think they're
pricing is whatever their book is and whatever they're hourly in the parts, whatever
it is. I think it is what it is. Wards. I don't
think they like picked you out of a group. But what you said,
Coppen, was that what they said at the shop a chartan was that we're
already going to be in here doing this work. No, I get it.
They were charging you more labor. I understand. It's like a timing
belt and the water pump. A lot of times, if you're doing the
timing belt, you wouldn't have any labor on the other thing, right,
so you might as well yeah exactly, yeah, But I okay, But
even saying that, what more, once again with the pricing, now that
is gouging. If they're charging you more labor than they should be, that
that I don't like whatsoever. But most dealerships we know are going to be
higher than Sheridan, and Sheridan, by the way, usually as a better
warranty. But what you said at the beginning. This is interesting, Kim.
I just I'm going to talk to you for a minute on this.
So I do a lot of complaints on the referral list. In other words,
if we get a complaint on someone on the referral list, I personally
look into it. Most of the time, I mean like ninety nine point
nine percent end of the time, and we don't get a lot of complaints.
But what when we do the biggest one I get across the board.
It doesn't matter when where it all comes down to HVAC home services and pricing,
the companies really didn't do anything wrong. It's how dramatically prices can change.
One company might be ten thousand for an AC another company could be five
thousand. But what's more remarkable and listen to this. This is a part
that sets the big boys aside. Two companies, same price. One company
comes into your house and says it's ten thousand dollars for an air conditioner.
Another company sends an employee in and gives you a price, says it's ten
thousand dollars for an air conditioner. One company. I never get any complaints
on the other company, same price, same everything. I'll get complaints on
because the customer service part they the person didn't feel right buying it from them.
If you know how to sell and you're a good person, you can
charge whatever you want and never get anybody to complain about you. But if
you don't know what you're doing and you sell somebody something and a week later
they find that same thing a little cheaper, they'll complain till the day they
die. But if you took care of that customer in the beginning, they
don't care. So it baffles me. I think the training is not price.
The training needs to come from that customer service that Kim talked about.
If she walked back in and you got that estimate for those cats in the
beginning, you didn't really care about price at that point because you trusted them,
but you did it because nothing was going right. Yeah, if I
wanted a second opinion and I don't trust them anymore, well, and that's
just it. But I don't want you to just not trust people over price.
I mean I don't think I don't either, so I'll go there to
be Yeah. No, it's definitely not and just our call influx on it.
Hey, I do appreciate the call, though, Kim you have a
good day. Yeah, right here. You know, it's kind of a
let me talk to you real quick mark. So pricing in solars a little
weird because there's so many tax credits. Really we talk smoking mirrors. It's
not smoking mirrors, but in a way it is. It's like, Okay,
let's say legitimately a retail system's fifty thousand bucks. Okay, I don't
know what that represents. Fifty thousand dollars though an honest, good price.
You take four good solar companies and they're all going to come back at fifty
thousand dollars before tax credits. Before how much does a tax credit or a
grant or anything. How much of it is being paid by somebody else out
of that fifty So when you walk in and at the end you say,
oh, that new system is, you know, twenty five thousand dollars,
where really it's fifty, but the taxpayers are picking up twenty five of it,
thirty percent of it credit for residential residential Okay, Now there's agricultural and
commercial reef grants available for fifty percent of it that'll pay for on top of
the tax and the tax credit. Then they can also depreciate the system over
five years. Yeah, so I mean you could get it pay Oh yeah,
oh yeah, what what That's incredible, isn't it. It's amazing and
it's uh, it's available, it's out there. We're doing it, so
call us. Yeah, I know your area, but you'll do you'll do
residential, commerci commercial, all of it. And now this new thing you're
doing, explain it. What do you call it? So it's the build
out of the EV Highway, which is really charging stations throughout the country where
when you stop at a McDonald's in the middle of you know, Nebraska,
there's a freaking charger, there's a charger there. We're part of that movement
to help people get those installed, and we have funding backing this to allow
people to possibly get a free system and form a partnership in their business at
their business, which in return for them at a minimal can give them more
walk ins, more eyeballs, time and business more eyeballs. They're on an
electric network throughout the country, so we'll see that's a DC three charging station.
Yeah, it's just a great program. Plus they get to make money
they can share in every time someone plugs in. Absolutely so they might get
the entire system for free. Well, they don't get it. They're leasing
the space. But not only are they getting maybe some money for that,
they're getting more eyeballs, more of a car count. But that's what I
used to call it, more of a door account. Yeah. And then
on top of that, they can also share in every time they plug in.
Absolutely all right, hold on, hold on, go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until
you're content. Time for an insurance check up free, no obligation. In
comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies
find out now three all three seven to seven to one help. You'll think
you're his only customer when you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three all three nine two zero sixteen twenty
two. Water Pros. We've talked about Paul Pauldwaterman. It's Waterpros dot net.
But you know, I put off a system forever. I put off
a soft water system forever. And where we live, we're on well water,
got very hard water minerals everywhere, and Suzanne finally said, oh,
can't we please just check it out, And so we had Paul out and
he checked it out and he gave us some price and I couldn't believe it
because we priced a system years ago, years ago before COVID, and it
was double double. I signed on the dotted line. Paul's guys came out,
by the way, licensed plumber, Paul himself, and of course his
guys came out. Installation only took three four hours. He showed us how
to use this system, and we love it, absolutely love our system.
We got better equipment than the other guys sell and we paid half the price.
You're just not going to get better. They'll come out and do a
free water test for you. The other thing they do, which is amazing,
a full reverse osmosis system, so you get the best drinking water you
possibly can. They have those starting at fourteen ninety five dollars. Think about
that. Some of them actually under fourteen ninety five, and it's just crazy.
You want the real deal, not that high pressure. You know they're
gonna come out and do a water test, show you some brown water.
This is a real deal, man, waterpros dot net, waterpros dot netwaterpros
dot net. Now we're going to go back where'd I leave off. Suzanne
may have Henry Bratts, who's been holding to to I think Henry he's he's
uh, Actually, I'm gonna ask him this, Henry, how do I
I was going to say, the owner of Excel Roofing, but You're dad
might slap me for that. How when you come on the air, what
do I just say, Henry Brett's from Excel Roofing. What would you prefer?
Were your dad's cool with it? No, he would tell you neither
one of those are incorrect. I liked that. However, you want to
address me, I'll just call you Henry. Yeah, Henry with Excel reasoning.
That's that's it in a nutshell. I love it. Man. You
probably heard me talking about all the hail out in Castle Rock and then I
guess Larksburg got absolutely nailed like golf ball. Plus, I mean, what
areas are you guys seeing? You know, I'm looking at a hail map
right now, and it looks like there's a lot of hail right there in
Foxfield and then also Castle Rock, and that's it's shown that it was up
to an inch and a half. Yeah, it's I mean that's nine News
had it on this morning. Man, it looked crazy when people after that
amount of hell. What's remarkable as we drove through Castle Rock in the way
to work. We drive it every day and it doesn't look like there was
any hell. I mean, it's like it's crazy. But if people see,
what's one clue to give you guys a call? Like those little granulets
out there, if you see them like on your porch or somewhere, is
that a definitely called excel? No, So those granules naturally shut off the
roof, So that isn't necessarily an indicator of hail damage. Got it.
If I'm in an area, for me, a good indicator is that down
leaves. I mean, as soon as an area gets hit with hail pretty
hard, they're just down news everywhere. And then also, I mean,
having a professional go out there and give your roof that evaluation is really going
to be a definite answer. If you do have hail damage, and Henry,
let me ask you something, is it a no brainer that if you
have a car that's parked in your driveway and it has hail damage, most
likely that roof does I mean, yeah, that's that's that's a good basis
to go off of. But sure, sometimes these hail resistant roofs they won't
get down image. They usually do, but it's it's kind of hit or
missed. I got you. If it's three inch hail, it's gonna have
damage. It's gonna have it well a lot smaller, unless if it's the
roof you guys put on my house. I bet I wouldn't have damage with
three inch Yeah, that f where stuff is pretty Uh it's not hail proof
necessarily, but it's very hail resistant. I can if that stuff broke.
I mean, we'd have holes. We'd have holes in our house, I
think, man, And I'm not I'm not really exaggerating, or at least
if we had traditional siding, you would. Now if you guys come out
and I'll give your phone number out in a minute, but you come out,
you find hail damage. They sign a contractor a contract with you,
and you know, four or five days goes by and they have second thoughts
on it, Are you gonna let them out of that contract? Absolutely?
Mark, So you know XL you can cancel any agreement that we make with
the customers. We try to be on the customers side. Yeah, of
course you advise that they never sign anything with these door to door guys.
They'll never let you out of it ever. Yeah, and you know it's
crazy. They've got up to twenty five cancelation fees. Can you believe that?
No? I can't, Well, actually I can, because we get
calls on that. You guys would never charge a cancelation fee. Absolutely not.
And then how much I love this, I'm going to put them on
the spot. How much money do you ask for down? They come out,
they have roof damage, they agree with you, they signed the contract.
How much money down do you ask for? You don't pay a cent
until you're I'll love that far. I love how you guys came up with
that too. Listen, anybody out there. I have used these guys numerous
times. They even did some of my heat tape. They've done my roof,
they've done heat tape, they've done actually to my roofs, they've done
a ton for Tom and they've been around forever. No money up front,
you don't pay a cent to your content. And on top of that,
you know, unless they come out and actually start the roof ra stuff delivered.
You can get out of the contract. These door knockers. You're gonna
end up calling this show if you don't watch it. That's all I can
tell you. You want to use a good, reputable company that's in Colorado.
You don't want to use someone that just came into Texas or came in
from Texas because we just had big ailstorms. It'll be a sales crew only
they'll get you to sign on the dotted line. You will never see them
again. I'm not saying they won't eventually do the roof. It might take
a year. And then when you decide, hey, I want to get
it done. How much to get out of this contract? They're going to
tell you it's a ton of money. You'll never get out because it costs
too much. The bottom line is you use good local people like Excel Roofing.
Call them up. Three oh three seven six one sixty four hundred.
Three oh three seven six one sixty four hundred All right, three oh three
Martino, don't forget that number works on and off the air. Tell your
friends, Tell anybody you guys have been ripped off. We do want to
hear from you. Three oh three Martino Help a troubleshooter dot com. I
do want to say thank you to Mark Kunkle coming in pro bit energy.
And if you do have a restaurant or a gas station or anything where a
supercharger could be yet, guys make it pretty easy, right Mark. You
get some basic information, get the address, get a traffic count through some
software we have, and then it admit the deal. And then if it
fits it, you could start just putting money in your pocket and have that
supercharger on your facility and it'll increase walk in traffic for sure, increased traffic
stays and you have a revenue. What are the biggest ones you're seeing?
You said, hotels, But restaurants have to be huge restaurants close to high
traffic highways or interstates. Okay, hotels, same thing. Hotels. Overnight
malls work, you know, they get heavy traffic like a strip mall even
yeah, even some strip So really the stuff taken, the stuff you're not
going to be dealing with, I would guess is like your your Walmart,
parking lots, your targets, because they already have they're going to do there.
But if you own commercial property and want to start putting some money in
and the amount of space you lease out is nothing. I mean it's nothing.
Check them out at probidenergy dot com, probdenergy dot com. They can
also call you three oh three six two three fifteen thirty one in anything solar.
You're just looking for that home system repairs after the hailstorms. You want
the right company to remove and replay