WEBVTT 1 00:00:00.840 --> 00:00:14.759 Yea ripped off news. So you don't happen. Come running just as fast 2 00:00:14.759 --> 00:00:20.280 as we can. Show the shoot is gonna help. Come man, this 3 00:00:20.960 --> 00:00:26.039 is the Troubleshooter Show. No Tom Martinez, welcome, Welcome to the show, 4 00:00:26.079 --> 00:00:30.160 the only show it's kind. We're here to solve problems, answer questions. 5 00:00:30.199 --> 00:00:33.640 By the way, it's Monday on the Troubleshooter Show. But here's the 6 00:00:33.679 --> 00:00:37.200 bottom line. You've been ripped off. You've been taking advantage of. Maybe 7 00:00:37.240 --> 00:00:44.399 there's some scumbag contractor or some bad mechanics, some shady sister. You know 8 00:00:44.479 --> 00:00:49.159 what, Channon, I swear Michael Brown does this on purpose. My microphone 9 00:00:49.159 --> 00:00:53.439 in the first five seconds fell down. I'm pretty sure Brownie does this on 10 00:00:53.520 --> 00:00:57.479 purpose to me because it only happens to me. Well, you do treat 11 00:00:57.520 --> 00:01:00.000 it like you know at twenty bucks, stop at I digress. If you've 12 00:01:00.039 --> 00:01:04.680 been ripped off or taking advantage of, I want to sink my teeth into 13 00:01:04.719 --> 00:01:07.680 the bad guy. I want to hear your problems and if you do need 14 00:01:07.719 --> 00:01:11.680 help, we got a list of people on referral list dot com that can 15 00:01:11.760 --> 00:01:17.319 jump right in and help everybody, from good contractors and attorneys to Dennis to 16 00:01:17.760 --> 00:01:21.120 pretty much you name it. We haven't met referral list dot com. They've 17 00:01:21.120 --> 00:01:25.280 been background checked, and probably more importantly, they've signed our code of ethics. 18 00:01:25.359 --> 00:01:30.079 We can act as a mediator or arbiter if needed. So did I 19 00:01:30.200 --> 00:01:33.480 just say an arbiter? We can act like a tree guy. We can 20 00:01:33.519 --> 00:01:37.439 act like a tree guy if you fall into an issue. But if you 21 00:01:37.480 --> 00:01:41.319 listen to the show, I guess I'm a little known for what my wife 22 00:01:41.400 --> 00:01:45.879 refers to as markisms. I don't know where they come from. I don't 23 00:01:45.879 --> 00:01:49.359 know how they get there, but remember that, yes, maybe here's what 24 00:01:49.480 --> 00:01:53.359 happens, though, like arbiter, I have no idea. I caught it, 25 00:01:53.439 --> 00:01:56.519 I knew it, but I said it, So I don't know what 26 00:01:56.560 --> 00:01:59.560 to say about that that might even be correct. What would you call someone 27 00:01:59.560 --> 00:02:02.719 who does obitration? I call it an arbiter, But I'm pretty sure that's 28 00:02:02.719 --> 00:02:08.199 pretty close to a tree guy. So I'm not sure Mark cuncle in studio 29 00:02:08.280 --> 00:02:13.199 with this pro bid energy. We're gonna be talking a little solar throughout the 30 00:02:13.520 --> 00:02:17.479 day and announced you have any questions on solar. They got some exciting opportunities 31 00:02:17.560 --> 00:02:23.360 coming up that are very interesting. I have no idea how he thought of 32 00:02:23.400 --> 00:02:27.439 these ideas, but it's pretty cool in general. And then another guest joining 33 00:02:27.479 --> 00:02:34.360 me, friend of the show, referral liss member attorney extraordinaire, and we'll 34 00:02:34.400 --> 00:02:38.199 get him all miked up before he talks. But I wonder who can guess 35 00:02:38.240 --> 00:02:40.759 who it is. I'm gonna have another attorney in tomorrow, so I'm gonna 36 00:02:40.759 --> 00:02:45.000 make sure everybody out there guessing doesn't guess why I'm gonna have in tomorrow. 37 00:02:45.120 --> 00:02:50.520 Tomorrow, John Fuller's gonna join me, and today is he up ready to 38 00:02:50.560 --> 00:02:54.800 go? Let's see if anybody knows his voice, go ahead and say something 39 00:02:54.840 --> 00:02:58.960 there. You know what I think. Howard Stern years ago used to have 40 00:02:59.120 --> 00:03:02.599 like a guest come in that would talk and people would try to guess. 41 00:03:02.680 --> 00:03:07.960 I'm curious if people know your voice, because really you haven't been in for 42 00:03:08.039 --> 00:03:13.000 a couple of years, right, that's true, Mark at least. And 43 00:03:13.039 --> 00:03:16.879 you called me an attorney extraordinary, yes, and I use that term loosely. 44 00:03:17.000 --> 00:03:22.039 I want to know why you down played me, oh Man. Marco 45 00:03:22.120 --> 00:03:25.840 Bendinelli in studio with us. Marco's been in front of the show for a 46 00:03:25.840 --> 00:03:29.800 long time. He's taken some cases on the show. In fact, I 47 00:03:29.840 --> 00:03:31.840 wanted to get an update on one from you. Tell me what happened. 48 00:03:31.840 --> 00:03:38.919 It happened years ago and some kid his mother lived I think in an apartment 49 00:03:38.039 --> 00:03:43.960 complex and the laundry rooms were downstairs. Marco. That's correct, and they 50 00:03:44.039 --> 00:03:46.919 had no listen to this, councle, listen to this. So as you 51 00:03:47.000 --> 00:03:52.360 walk down the stairs of this complex to get to the laundry room, there's 52 00:03:52.439 --> 00:03:58.879 no railings or the railings were not efficient. The kid ends up falling off 53 00:03:58.960 --> 00:04:02.560 the stairs onto the cement, and that kid was messed up for a period 54 00:04:02.599 --> 00:04:06.479 of time. The pictures that I saw. Originally they were thinking this kid 55 00:04:06.560 --> 00:04:10.919 might not even be talking again, but I think he did. Didn't he 56 00:04:10.960 --> 00:04:14.120 make a fall recovery. He did not make a full recovery. He did 57 00:04:14.159 --> 00:04:16.360 not. No, no, And that case is still going on in my 58 00:04:16.439 --> 00:04:20.199 office. That is still a pending case. Yeah, that's what five years? 59 00:04:20.480 --> 00:04:25.600 Yes? Is that typical on these kind of fall and these commercial I 60 00:04:25.600 --> 00:04:30.040 don't care if it's Walmart or apartment complex premise liability. Well, the issue 61 00:04:30.040 --> 00:04:35.120 with that case is he was a minor. Yes, so the statue limitations 62 00:04:35.199 --> 00:04:40.680 is told until he's eighteen. Oh, and he was so young that they 63 00:04:40.680 --> 00:04:46.000 could not do neuropsychological testing. How old was he He was probably three years 64 00:04:46.000 --> 00:04:48.560 old at the time. I want to tell people how crazy this case is. 65 00:04:48.639 --> 00:04:51.639 I am so glad you think the outcome is going to be well, 66 00:04:51.759 --> 00:04:57.560 the outcome favorable, favorable, we'll see. Here's something that drove me nuts 67 00:04:57.600 --> 00:05:00.120 about this. The mother and I I promise, Connie, I'll get you 68 00:05:00.160 --> 00:05:02.680 in a minute on the phone, and whoever else is waiting. But listen 69 00:05:02.720 --> 00:05:06.959 to this, folks. The mother called into the show. You know what 70 00:05:08.040 --> 00:05:11.560 she wanted. This is Marco. I don't know if you remember this or 71 00:05:11.560 --> 00:05:15.079 even knew this part. Listen, man, this is so crazy. She 72 00:05:15.319 --> 00:05:20.399 called in, not wanting to talk about the injury. But she had very 73 00:05:20.399 --> 00:05:24.240 little money. She had little kids. I don't know if she's got more 74 00:05:24.279 --> 00:05:29.480 than one. She put a deposit down on this place. This happened while 75 00:05:29.519 --> 00:05:33.680 she was looking at it or getting ready to move in because it was dangerous, 76 00:05:33.720 --> 00:05:39.279 and her boy fell. All she wanted back originally, was her two 77 00:05:39.399 --> 00:05:45.000 hundred and fifty or three hundred dollars deposit, and these stupid jerks at the 78 00:05:45.240 --> 00:05:48.439 at this place said no, we're not going to give you back. So 79 00:05:48.560 --> 00:05:53.759 what ends up happening, Marco gets involved, and now they're looking at what 80 00:05:54.000 --> 00:05:56.920 I mean, trouble, A lot of trouble. Well, you know the 81 00:05:57.439 --> 00:06:01.120 railings that were going down the steps. The code is they got to be 82 00:06:01.360 --> 00:06:05.720 you know, so far apart where you can't put your head through. Yeah, 83 00:06:05.759 --> 00:06:10.240 you can't fall through or get stuck. That's why the code is written 84 00:06:10.480 --> 00:06:14.680 on for railings like that. And uh, these were like two feet apart. 85 00:06:14.759 --> 00:06:17.319 He just went straight through, yeah, and landed on the concrete. 86 00:06:17.360 --> 00:06:21.879 And if they would have given her her money back, she would have never 87 00:06:21.920 --> 00:06:26.160 done any suit. I never called anybody. I couldn't believe it. She 88 00:06:26.199 --> 00:06:29.600 didn't even realize. She's not from the country, right or right, Well, 89 00:06:29.639 --> 00:06:31.639 she's not. English is not her first language. Yeah, so she 90 00:06:31.759 --> 00:06:36.600 didn't even realize, like here, even though her kid probably fell, but 91 00:06:36.639 --> 00:06:41.560 there's still liability there wherever she's from. There probably isn't. I mean, 92 00:06:41.600 --> 00:06:44.120 that's just a part of life, man. Yeah, you know, I 93 00:06:44.160 --> 00:06:46.879 don't know. But uh, all right, listen, let me let me 94 00:06:46.920 --> 00:06:49.879 tee this thing up. I hate to admit this. Yeah, but an 95 00:06:50.000 --> 00:06:55.759 arbitrur, as you said, is a person who is an arbitrator. Oh 96 00:06:55.800 --> 00:06:59.519 so I was correct. The only part I wasn't correct is when I corrected 97 00:06:59.560 --> 00:07:03.319 myself. Actually is an arbiter. Look at that, not to be confused 98 00:07:03.360 --> 00:07:12.279 with an arbiteur or an aboris a RB or an aboris Yeah, that sounds 99 00:07:12.319 --> 00:07:15.519 too much like an aborse. The whole thing's crazy, all right. Three 100 00:07:15.600 --> 00:07:17.680 oh three seven one three A two five five. By the way, Susanna 101 00:07:17.759 --> 00:07:21.399 is with us today. We've got Marco Bendinelli. Any questions you have, 102 00:07:21.560 --> 00:07:25.759 he's going to be chiming in and out. Shannon, of course, Kelly 103 00:07:25.839 --> 00:07:29.519 behind the glass you already heard, Deputy Doc. We got to teed up 104 00:07:29.560 --> 00:07:31.839 three O three seven one three A two five five. Don't forget three oh 105 00:07:31.959 --> 00:07:36.240 three. Martino works on and off the air. I'll let you know when 106 00:07:36.480 --> 00:07:40.439 a line is open, and there's some lines open right now. Hey Connie, 107 00:07:40.439 --> 00:07:46.439 what's going on with you? Oh? I engaged a person to put 108 00:07:46.519 --> 00:07:50.439 up a fence for me, just one side of my house, okay, 109 00:07:50.519 --> 00:07:56.560 and then the front gates. And he gave me a bit of thirty one 110 00:07:56.639 --> 00:08:01.240 hundred dollars, which I thought was a little expensive. But I've just been 111 00:08:01.319 --> 00:08:03.199 through so much until I've got to get things done. And hey, hey, 112 00:08:03.240 --> 00:08:07.120 Connie, let me ask you a couple of questions just about the fence 113 00:08:07.560 --> 00:08:11.439 roughly how many feet? And is this like a six foot wooden privacy? 114 00:08:11.920 --> 00:08:16.079 Is it a split rail? What kind of fence it's a six foot privacy? 115 00:08:16.360 --> 00:08:22.240 And how many feet? Roughly like what twenty feet? I have no 116 00:08:22.360 --> 00:08:26.720 ide, that's fine. And then is there a gate you said was also 117 00:08:26.800 --> 00:08:30.959 put in? Yeah, well I asked. I commissioned him to put in 118 00:08:31.000 --> 00:08:33.159 the front gate yep, on each side of the house, you know. 119 00:08:33.960 --> 00:08:37.480 And he said, fine, I'll throw in that other gate. Oh okay, 120 00:08:37.799 --> 00:08:43.000 uh huh. And he gave me a bit of thirty one hundred dollars. 121 00:08:43.279 --> 00:08:48.200 And then I wanted my front yard done with you know, flowers and 122 00:08:48.600 --> 00:08:52.399 what do you call it? Gravel? Yeah? Okay, So he was 123 00:08:52.440 --> 00:08:56.679 going to do some landscaping as well. Yes, so he was doing both 124 00:08:56.759 --> 00:09:00.320 sides at the front of your house, gates on both sides. I'm just 125 00:09:00.360 --> 00:09:03.679 going to say, roughly what ten or fifteen feet on each side of fence, 126 00:09:03.919 --> 00:09:07.039 six foot privacy, two gates, and then he was going to do 127 00:09:07.120 --> 00:09:11.320 some landscaping. Yeah, that's not bad, I mean, honestly, thirty 128 00:09:11.360 --> 00:09:15.120 one hundred but okay, something went awry. You agreed to thirty one hundred. 129 00:09:15.120 --> 00:09:18.519 What happened or didn't happen? Well? And then he added eighteen hundred 130 00:09:18.600 --> 00:09:22.279 for the yards, but that was with your consent? Yeah, okay, 131 00:09:22.279 --> 00:09:28.360 go ahead, a forty nine hundred. I got you up front. God, 132 00:09:28.399 --> 00:09:31.759 why do people pay money up front? But keep going? God? 133 00:09:31.879 --> 00:09:35.120 Bless God, bless everybody out there that pays money up front and listens to 134 00:09:35.159 --> 00:09:39.399 this show. We have people that have listened twenty years and they still do 135 00:09:39.480 --> 00:09:43.120 it and they end up calling. But did this guy do anything, Connie? 136 00:09:43.200 --> 00:09:48.200 Or take fifty percent and run like a sleezebag? Well he's blocked my 137 00:09:50.039 --> 00:09:54.919 telephone number. Has he showed up and done any work whatsoever? None? 138 00:09:54.440 --> 00:09:58.000 None? None? Where'd you find him? I can't wait? Where'd you 139 00:09:58.039 --> 00:10:03.039 find him? He was referred to me by a fellow that was working on 140 00:10:03.120 --> 00:10:05.320 my yard. Well, okay, that's curious. Have you talked to the 141 00:10:05.399 --> 00:10:09.960 fellow that was working on your yard and said, hey, where's this guy 142 00:10:09.000 --> 00:10:13.519 at? Yes? And what happens he said? Well, he wouldn't scam 143 00:10:13.559 --> 00:10:18.159 you, Connie, I've known him for six years. But does he give 144 00:10:18.200 --> 00:10:20.480 you any feedback? Like? Did he did he easy in the hospital? 145 00:10:20.519 --> 00:10:24.399 I mean, what do we know if anything. He said that he had 146 00:10:24.399 --> 00:10:30.759 an excuse of his back. Okay, you know, and I can relate 147 00:10:30.840 --> 00:10:35.200 to that through his back out, but I had to find that out through 148 00:10:35.240 --> 00:10:39.399 the referral person. He didn't call me to let me know his back was 149 00:10:39.480 --> 00:10:46.759 bad. And then when I tried to contact him again, he had had 150 00:10:46.799 --> 00:10:50.240 a flat tire. Oh my god, he said he had a flat tire 151 00:10:50.320 --> 00:10:54.559 and what else? What other excuses? Let me guess diarrhea one day? 152 00:10:54.600 --> 00:10:58.799 What else? But anyway, I'm like, well, you know, he 153 00:10:58.919 --> 00:11:01.919 said he called his coin company or whatever. Yeah, And I thought, 154 00:11:01.919 --> 00:11:05.759 well, you should have called me number two to tell me what was going 155 00:11:05.799 --> 00:11:09.759 on, and he didn't, and now we just block you. Well, 156 00:11:09.799 --> 00:11:13.159 he's got my money, and he's cashed my check and he hasn't voltd how 157 00:11:13.240 --> 00:11:16.200 much? How much was half altogether? A little over two k? A 158 00:11:16.200 --> 00:11:20.759 little over two thousand? Yes, all right, hold on, I want 159 00:11:20.759 --> 00:11:22.879 you to give Kelly. I got to take a break. I'm gonna come 160 00:11:22.919 --> 00:11:24.720 back to you right after. But I want you to give Kelly the last 161 00:11:24.720 --> 00:11:28.399 good phone number you know of this guy. And I also want you to 162 00:11:28.440 --> 00:11:31.600 give her the phone number to the guy that recommended him. Kelly I'd like 163 00:11:31.679 --> 00:11:35.320 to reach out to the first guy. Let's get his name up on the 164 00:11:35.320 --> 00:11:37.679 screen so I have it, and let's put his phone number up in case 165 00:11:37.759 --> 00:11:46.399 if I want to give him some free advertising. Right after this, go 166 00:11:46.519 --> 00:11:50.759 with a sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay 167 00:11:50.799 --> 00:11:58.559 a cent until you're content. Time for an insurance check up free, no 168 00:11:58.639 --> 00:12:03.559 obligation. In comparison, Hall Compass Insurance paying too much your coverage at dozens 169 00:12:03.600 --> 00:12:07.279 of insurance companies find out now three oh three seven seven to one help. 170 00:12:07.440 --> 00:12:11.240 You'll think you're his only customer when you choose Frank durand the real estate Man 171 00:12:11.279 --> 00:12:15.799 dot com to list your home with Remax Alliance three oh three nine two zero 172 00:12:15.879 --> 00:12:26.159 sixteen twenty two. All Right, three oh three seven one three A two 173 00:12:26.200 --> 00:12:30.960 five five three zero three Martino, we got lines open. You've been ripped 174 00:12:30.960 --> 00:12:35.399 off for taking advantage of Now is a perfect time to call. It's Monday. 175 00:12:35.480 --> 00:12:37.759 Let's expose all the bad guys we can go after people try to get 176 00:12:37.799 --> 00:12:41.639 money back for you. Listen to this. Over three hundred million dollars in 177 00:12:41.679 --> 00:12:48.679 cash, merchandise exchanges and refunds directly due to this show. Now let's go 178 00:12:48.759 --> 00:12:52.559 back to Connie. Connie paid this guy? Did we get his name put 179 00:12:52.639 --> 00:12:56.279 up on there? Kelly? Is it up there? Did you try to 180 00:12:56.360 --> 00:13:01.159 reach out to this character? I can barely hear you. Look at call 181 00:13:01.200 --> 00:13:03.200 notes. I am are you over the air when you say that, yes, 182 00:13:03.279 --> 00:13:05.480 I'm okay, Now I got you? I got you? It was 183 00:13:05.559 --> 00:13:13.399 my bad call notes. Charles Goulsay is that his name? Charles Goulseay Goulsy 184 00:13:13.720 --> 00:13:18.840 Goalsie? Did you reach out to him? I will reach out to him. 185 00:13:18.879 --> 00:13:20.639 See if you'll come on real quick. I'd love to get his side. 186 00:13:20.639 --> 00:13:22.919 But if you're just joining us, Connie, where do you live? 187 00:13:24.039 --> 00:13:28.200 Connie? I live at forty four ninety four. Well, I don't want 188 00:13:28.240 --> 00:13:31.960 you to say that. I mean like Denver, Colorado Springs Square for Colorado 189 00:13:31.279 --> 00:13:35.799 in Denver. So you call up or you find this guy because your other 190 00:13:35.919 --> 00:13:39.600 lawn guy turns you on to him. You give him over two thousand dollars 191 00:13:39.639 --> 00:13:45.039 to do a partial fence with a couple gates and then do some landscaping. 192 00:13:45.360 --> 00:13:48.679 Then basically he drops off the face of the earth. He's had numerous excuses 193 00:13:50.159 --> 00:13:54.919 and now he won't even answer when you call correct, Well, he's reached 194 00:13:54.960 --> 00:13:58.039 out to me this morning. Yeah, what did he say this morning? 195 00:13:58.080 --> 00:14:01.159 Well, he said that he was going to the doctor and he would come 196 00:14:01.159 --> 00:14:07.480 by after the doctor's visit. And what time was that? I think it 197 00:14:07.559 --> 00:14:11.600 was like nine o'clock. Well, okay, do you think maybe he'll come 198 00:14:11.639 --> 00:14:15.240 by or you're just you've heard every excuse ever. I sent him a message 199 00:14:15.279 --> 00:14:20.360 saying I got COVID and I just recently came down with that a couple of 200 00:14:20.399 --> 00:14:22.639 days ago. So I sent a message telling him, you know that I 201 00:14:22.759 --> 00:14:26.679 had COVID and let's talk over the phone. And what he said? And 202 00:14:26.720 --> 00:14:31.279 he sent back a message and he said, oh, I'm so sorry, 203 00:14:31.320 --> 00:14:37.639 God bless you. Is there anything I can bring you? So he's playing 204 00:14:37.679 --> 00:14:39.559 with my head and I don't like, well wait a minute, but how 205 00:14:39.559 --> 00:14:43.399 do you know he's playing with your When did all this go down? How 206 00:14:43.399 --> 00:14:46.519 long ago did you give him the check? The twenty eighth of May. 207 00:14:46.200 --> 00:14:50.879 The twenty eighth of May, So about ten days ago. Huh right, 208 00:14:50.080 --> 00:14:54.120 a little more than a couple of weeks. But at least he could have 209 00:14:54.200 --> 00:14:58.559 delivered the materials to let me know that could have done anything. Yeah, 210 00:15:00.039 --> 00:15:01.360 that he was gonna stay, Kelly, I saw you on there for a 211 00:15:01.360 --> 00:15:05.639 minute or two. Did you get him voicemail? Drapped a voicemail? Just 212 00:15:05.639 --> 00:15:11.080 trapped a voicemail. Do me a favor and call the other guy up, 213 00:15:11.480 --> 00:15:13.440 Milton. I'm not going to give his last name, the guy that referred 214 00:15:13.519 --> 00:15:18.840 him, and see if Milton would come on and shed some light why he 215 00:15:18.960 --> 00:15:22.559 thinks Charles is actually going to do the right thing, because I would like 216 00:15:22.639 --> 00:15:24.080 to figure that out. Connie, let me do this. I'm going to 217 00:15:24.120 --> 00:15:26.759 put you on hold because I would like to get one of those two on. 218 00:15:28.159 --> 00:15:31.519 But the other thing I'm thinking now is I mean you really don't think 219 00:15:31.519 --> 00:15:35.000 he's going to show up today? Well no, I mean you told him 220 00:15:35.320 --> 00:15:39.960 COVID. Yeah, and I don't want him in my house because of that. 221 00:15:41.159 --> 00:15:43.240 But he could he could go outside it and work on the fence. 222 00:15:43.360 --> 00:15:46.159 Well, I agree with that. There's no reason why he couldn't just start 223 00:15:46.159 --> 00:15:50.600 work or deliver the materials. You don't need to talk anymore. I even't 224 00:15:50.639 --> 00:15:54.440 want my money. I want a fence. Yeah. I think we need 225 00:15:54.440 --> 00:15:58.759 to get a response from this guy sooner than later. I mean, I 226 00:16:00.279 --> 00:16:03.440 do hold on, Connie, I want to I want to see what Kelly 227 00:16:03.480 --> 00:16:07.759 comes back with she appears to be talking to someone. All right, folks 228 00:16:07.799 --> 00:16:10.639 three zero three seven one three eight two five five. Hey, Mark, 229 00:16:11.360 --> 00:16:15.840 pro Bid. I looked at this email you sent me. It's very interesting 230 00:16:17.200 --> 00:16:19.759 because I've never heard of a concept like this. I mean, pro Bid 231 00:16:19.799 --> 00:16:26.279 does solar on residential homes all over. You guys are kind of known for 232 00:16:26.360 --> 00:16:30.559 your basically twenty thousand dollars systems that include the battery backup and other stuff. 233 00:16:32.039 --> 00:16:37.039 But this looks totally outside of that realm. This looks more like an investment. 234 00:16:37.559 --> 00:16:40.080 Is this someone, and well, I'll have you explain it, but 235 00:16:40.639 --> 00:16:44.639 is this just let me ask you this straight up front. Is it an 236 00:16:44.720 --> 00:16:48.279 investment like I or doc or someone might make or anybody listening. No, 237 00:16:48.480 --> 00:16:52.519 not really. This is helping to build out the electric highway. But why 238 00:16:52.559 --> 00:16:56.840 would I help to build out the electric highway? Well, the reason you 239 00:16:56.879 --> 00:17:02.240 would if you owned a gas station, or a high traffic area restaurant or 240 00:17:02.279 --> 00:17:06.680 a hotel, galways or interesting because it's bringing you people, brings people in. 241 00:17:07.359 --> 00:17:10.880 It's a revshare agreement, so some of these people are going to get 242 00:17:10.920 --> 00:17:17.640 carport backup energy and okay, so really the investment would be someone with commercial 243 00:17:17.680 --> 00:17:21.920 property that wants foot traffic, and if it's a right property, they don't 244 00:17:21.960 --> 00:17:25.839 pay anything. The banks invest in it. We do a revenue share with 245 00:17:25.920 --> 00:17:32.640 that property for ten years, then it gets sold back to the business needs 246 00:17:32.799 --> 00:17:36.920 zero dollars. Wow, it's theirs. So it's part of the Biden stuff 247 00:17:36.960 --> 00:17:40.519 where they're trying to build out that electric highway. I'm from South Dakota. 248 00:17:40.599 --> 00:17:42.480 There's like four electric cars there, right, Yeah. Yeah, so that's 249 00:17:42.480 --> 00:17:48.599 not a high Valuebraska. But you've got Colorado, California, Arizona. You've 250 00:17:48.640 --> 00:17:53.240 got all these incredible areas that don't have enough build out yet, and we're 251 00:17:53.279 --> 00:17:56.440 able to provide that to the right property. So they call you up. 252 00:17:56.480 --> 00:18:00.359 You own a gas station or a restaurant, whatever, they call you up. 253 00:18:00.960 --> 00:18:06.079 And then basically you kind of do an analysis of the property exactly how 254 00:18:06.119 --> 00:18:08.359 many people, how much it's going to track it around? You bet? 255 00:18:08.440 --> 00:18:11.640 Yeah, you're dead on. We send that to the bank. The bank 256 00:18:11.720 --> 00:18:17.720 reviews the deal, then they do their investigating to see what inoperaty value you 257 00:18:17.759 --> 00:18:22.039 know, solid owner, what kind of traffic does this? I love the 258 00:18:22.119 --> 00:18:25.039 concept. I'm gonna tell you just a quick story. So years ago I 259 00:18:25.039 --> 00:18:27.480 had a piece of property in Lakewood. It was a Good Years store and 260 00:18:27.559 --> 00:18:33.880 it was in front of a Safeway and we ended up selling that and when 261 00:18:33.920 --> 00:18:37.960 it was up for sale, Safeway approached me. So picture a Safeway the 262 00:18:38.000 --> 00:18:41.079 Good Years in the very corner. It's kipling a jewel. It's still there 263 00:18:41.119 --> 00:18:45.839 now. In fact, a store manager, great guy, Frank Tamborelli, 264 00:18:45.920 --> 00:18:51.440 owns it now. But anyhow, so it was sitting there and I was 265 00:18:51.440 --> 00:18:55.200 selling and it's before Frank wanted to buy it, and Safeway came up to 266 00:18:55.240 --> 00:18:57.839 me and said we're gonna buy it. They offered that much, almost full 267 00:18:57.960 --> 00:19:02.759 asking, honestly, but they were going to level it and put in gas 268 00:19:02.799 --> 00:19:06.559 pumps m And I said, that's crazy. You got a revenue, you 269 00:19:06.640 --> 00:19:10.640 got a revenue generating business here. But they're like, we're not in the 270 00:19:10.640 --> 00:19:12.920 Good Year of business. We're in the Safeway business. And what we know 271 00:19:14.519 --> 00:19:18.480 from all of the logistics across the country is if you put gas pumps in 272 00:19:18.519 --> 00:19:23.000 front of our Safeway, we'll get twenty percent more foot traffic. You're dead 273 00:19:23.039 --> 00:19:29.200 on And I said, this, how twenty percent? Yep, that's what 274 00:19:29.279 --> 00:19:33.400 this is. That's what's remarkable. Exactly what's going on what Safeway was doing 275 00:19:33.440 --> 00:19:36.880 for now. But Safeway would have had to make the initial investment. They're 276 00:19:36.920 --> 00:19:40.440 a big company. Yeah, from what you guys are doing, anybody that 277 00:19:40.559 --> 00:19:45.359 owns something that could possibly fit, they might not have any investment. We'll 278 00:19:45.400 --> 00:19:48.440 take a look at them. Now. There's also a purchase program if you 279 00:19:48.480 --> 00:19:51.200 want to own it. Hey, you take all the revenue, We do 280 00:19:51.279 --> 00:19:53.440 the build out, we get the installation done, all the permitting. How 281 00:19:53.599 --> 00:19:57.680 fast, key, How fast are the units you guys have? As fast 282 00:19:57.720 --> 00:20:02.440 as? Oh, third level three chargers there? I'm sorry, even though 283 00:20:02.440 --> 00:20:06.039 I have an electric car, is it a supercharger or a supercharger? You 284 00:20:06.119 --> 00:20:08.240 got? So it's as fast as you're getting as you can get? Yeah, 285 00:20:08.400 --> 00:20:11.440 okay, and they're great, they've got How much is one of those 286 00:20:11.480 --> 00:20:15.200 costs? I don't mean the infrastructure. I realize the kind of power going 287 00:20:15.240 --> 00:20:18.799 to it's ridiculous, but how much. I don't think you can buy a 288 00:20:18.839 --> 00:20:23.160 home supercharger, but how much is like one of these fifty grand? Fifty 289 00:20:23.240 --> 00:20:29.200 grand? Yeah, fifty grand, and we'll put into if there's enough traffic. 290 00:20:29.960 --> 00:20:33.079 Traffic. That's what's beauty. It's beautiful. Has Walmart done anything with 291 00:20:33.119 --> 00:20:37.720 people yet? Yep, they've got level two charges. How about Kroger yep 292 00:20:37.240 --> 00:20:41.240 so. I mean, so you guys are looking truly for the restaurants to 293 00:20:41.359 --> 00:20:44.839 Mond Pop. Oh yeah, Mont Pop, gas stations, gas stations, 294 00:20:44.960 --> 00:20:49.119 high high travel highways, rural areas because they just don't have them. But 295 00:20:49.160 --> 00:20:55.039 if you you go across Colorado, Nebraska, look at how much traffic goes 296 00:20:55.079 --> 00:20:57.400 there, there's I don't know where there are even big enough office building. 297 00:20:57.519 --> 00:21:03.079 Absolutely absolutely might qualify for level two chargers. All right, Delbert's got something 298 00:21:03.119 --> 00:21:08.480 going here, Delbert, what's going on? Yeah? I am purchasing a 299 00:21:08.559 --> 00:21:15.319 home and recently had a home inspection done. The inspector says that the h 300 00:21:15.440 --> 00:21:22.920 back water heater is ending the end of its life. How old is it? 301 00:21:22.920 --> 00:21:26.480 And I'm sorry, are we talking all the above? We're talking the 302 00:21:26.519 --> 00:21:30.160 ac the furnace, and the water heater or just the water heater? We 303 00:21:30.200 --> 00:21:33.559 are, Oh, we are all of the above. Do they all work 304 00:21:33.640 --> 00:21:37.759 right now? They all work right now? They're over twenty years old? 305 00:21:38.000 --> 00:21:45.160 Yep so, And the sewer could possibly need replaced in the next few years. 306 00:21:45.200 --> 00:21:48.680 You mean the sewer line, sewer line, yes, yeah, all 307 00:21:48.759 --> 00:21:52.720 right, Hold on a second, I'm curious what your question is if you're 308 00:21:52.720 --> 00:21:56.680 going to suggest you to call suggest the weight or not. But we're going 309 00:21:56.720 --> 00:22:00.200 to find out, and then Connie, we're going to get an update on 310 00:22:00.200 --> 00:22:03.920 what's going on. I think Kelly did talk to someone, but we're gonna 311 00:22:03.920 --> 00:22:12.559 find out. After this. Go with a sure thing Denver's Best roofer Excel 312 00:22:12.680 --> 00:22:19.480 Roofing dot com. You don't pay a cent until you're content. Time for 313 00:22:19.519 --> 00:22:23.880 an insurance check up free, no obligation. In comparison, call Compass Insurance 314 00:22:25.039 --> 00:22:27.960 paying too much your coverage at dozens of insurance companies. Find out now three 315 00:22:29.039 --> 00:22:32.119 oh three, seven to seven to one help. You'll think you're his only 316 00:22:32.200 --> 00:22:36.039 customer when you choose Frank durand the real estate Man dot com to list your 317 00:22:36.079 --> 00:22:41.640 home with Remax Alliance three oh three nine two zero sixteen twenty two. All 318 00:22:41.720 --> 00:22:45.079 right, three oh three seven one three A two five five one line open. 319 00:22:45.119 --> 00:22:48.039 We got a lot of cook and Connie. We're trying to track down 320 00:22:48.079 --> 00:22:52.759 this contractor and figure out what his intentions are. She paid him a couple 321 00:22:52.839 --> 00:22:57.400 thousand dollars and he's had multiple excuses. He was gonna come over today, 322 00:22:57.839 --> 00:23:00.640 but Connie said, wait, I got at COVID, but she said, 323 00:23:00.799 --> 00:23:03.400 you know, you can work outside and stuff, but we don't know if 324 00:23:03.400 --> 00:23:07.119 he's going to show up. Kelly, did you get through to either of 325 00:23:07.160 --> 00:23:11.319 those people? I love messages. God, I want to hear back from 326 00:23:11.319 --> 00:23:15.400 one of them. I want to understand why. First of all, the 327 00:23:15.440 --> 00:23:18.160 one guy said, yeah, you want to hire this guy? Then he 328 00:23:18.200 --> 00:23:22.720 comes over, takes two thousand dollars. And now it's only been twelve days 329 00:23:22.759 --> 00:23:26.559 though, so I might be we might be jumping the gun a little bit. 330 00:23:26.599 --> 00:23:30.200 But what I didn't like is all the excuses he didn't show up. 331 00:23:30.440 --> 00:23:34.519 And why not have the fencing delivered? Why not have the gates delivered? 332 00:23:34.519 --> 00:23:40.799 Why not have the landscaping materials delivered? Nothing has happened, nothing, And 333 00:23:40.880 --> 00:23:45.720 now just real quick, Connie, you talked to him this morning. Do 334 00:23:45.720 --> 00:23:51.039 you think he's coming over or not? I have no idea. It's ten 335 00:23:51.160 --> 00:23:53.559 thirty. I don't know what what time was he thinking of getting there? 336 00:23:55.680 --> 00:23:57.759 I'm sorry, what time do you think he was going to get there? 337 00:23:57.880 --> 00:24:03.519 What was his say there? After my doctor's appointment this morning? He didn't 338 00:24:03.559 --> 00:24:07.400 say what time? Yeah or anything? All right, let's do this. 339 00:24:07.599 --> 00:24:11.680 Make sure Kelly, you ever info We've got calls into both of them. 340 00:24:11.759 --> 00:24:15.200 I'm going to assign this. Let's sign this to Deputy Doc. You's sitting 341 00:24:15.240 --> 00:24:18.400 next to me, Deputy Doc. It's only been twelve days, as you're 342 00:24:18.440 --> 00:24:21.519 hearing, but we need to talk to one of these guys. Kelly left 343 00:24:21.519 --> 00:24:25.359 two messages. We'll figure that out. So Connie, you're gonna hear from 344 00:24:25.440 --> 00:24:30.200 Deputy Doc. Uh. Probably probably by the end of the show if we 345 00:24:30.240 --> 00:24:33.799 don't hear from the guy. So your first part, Connie, is if 346 00:24:33.839 --> 00:24:36.640 that guy shows up or calls you back, I want you to call right 347 00:24:36.680 --> 00:24:38.880 back into the show. Kelly. You'll give you a hotline number because I'm 348 00:24:38.880 --> 00:24:44.079 gonna tell you something. If this guy decides not this show, I will 349 00:24:44.079 --> 00:24:48.279 do free advertising for him, you know, all the time. Okay, 350 00:24:48.440 --> 00:24:52.799 Yeah, all right, Hank tight, let's try to figure that out. 351 00:24:52.839 --> 00:24:56.480 Now, back to Delbert and Leslie. You'll be next. But Delbert, 352 00:24:56.000 --> 00:25:00.799 he called up and said, hey, I just bought a house and everything 353 00:25:00.039 --> 00:25:03.799 is on the last end of its life. We're talking about the furnace, 354 00:25:03.880 --> 00:25:07.440 the air conditioner, the water heater, but they're all currently working. I 355 00:25:07.480 --> 00:25:12.400 wanted before you even ask your question, if I was in that circumstance, 356 00:25:14.960 --> 00:25:18.920 and they were all working. I'm not so sure I would do anything now 357 00:25:19.519 --> 00:25:23.039 if one of them, say, the furnace wasn't go ahead, go ahead, 358 00:25:23.039 --> 00:25:26.400 I'm sorry, go ahead, Delbert. I have not purchased it yet. 359 00:25:26.519 --> 00:25:29.920 Oh good, I'm in the process. Yeah, you're okay. So 360 00:25:30.000 --> 00:25:33.440 what's your question? But let me finish my thought. There's two schools of 361 00:25:33.480 --> 00:25:34.960 thought. You either just get it done now so you don't got to worry 362 00:25:36.000 --> 00:25:38.640 about it. Your AC doesn't break in the middle of the hot season, 363 00:25:38.839 --> 00:25:44.359 and your furnace doesn't break its zero degree temperatures, and your water heater continues 364 00:25:44.400 --> 00:25:48.279 to work for doing dishes and taking showers, So there's a good reason to 365 00:25:48.319 --> 00:25:51.759 do it right now. But also you don't have to replace all three at 366 00:25:51.799 --> 00:25:56.599 once. The house I bought, the upstairs AC went out probably I don't 367 00:25:56.640 --> 00:26:00.920 know, four months ago when I first started making sure everything was working with 368 00:26:02.000 --> 00:26:04.720 summer coming up, and I had guys come out and replace that. But 369 00:26:04.920 --> 00:26:08.359 my other unit downstairs, the main unit, still works great. I didn't 370 00:26:08.400 --> 00:26:14.440 mess with it. What's your question, Lustiness, What would be appropriate and 371 00:26:14.519 --> 00:26:19.680 reasonable to ask the seller to cover the costs of Oh, probably nothing. 372 00:26:22.680 --> 00:26:26.480 Whatever you're here's my real answer. Whatever you can negotiate. If I was 373 00:26:26.559 --> 00:26:30.359 the seller, I would tell you they're all working right now, and that's 374 00:26:30.440 --> 00:26:33.440 part of the deal. I mean, it all comes down to negotiation when 375 00:26:33.480 --> 00:26:37.960 you're buying the house. I mean that that's it. They're building that into 376 00:26:38.000 --> 00:26:41.960 the value. I mean, whatever it is, it doesn't matter if it 377 00:26:41.000 --> 00:26:45.000 needs a roof, for example, you can't go out now. Depending on 378 00:26:45.279 --> 00:26:48.839 who your lender is, you might not be able to ensure it. But 379 00:26:48.920 --> 00:26:53.119 let's just pretend it's a cash deal just for example's sake, and it's not 380 00:26:53.200 --> 00:26:57.920 a VA type thing. The bottom line is it's whatever you can negotiate on 381 00:26:57.960 --> 00:27:02.000 the house. It really does matter what's wrong with it. You can use 382 00:27:02.039 --> 00:27:04.119 that as ammunition and say, hey, it needs a furnace, it needs 383 00:27:04.160 --> 00:27:10.119 a water heater, it needs an air conditioner, and these items are I 384 00:27:10.160 --> 00:27:15.480 would say those three items are going to be about twelve thousand dollars depending on 385 00:27:15.519 --> 00:27:18.400 the size of the house, all the way up to twenty thousand if you're 386 00:27:18.400 --> 00:27:22.599 going to get high efficiency stuff. So I mean you kind of can start 387 00:27:22.640 --> 00:27:25.759 there, but they can easily come back and say now it's okay, we'll 388 00:27:25.759 --> 00:27:27.480 go on to the next buyer. We're going to keep the price here. 389 00:27:27.720 --> 00:27:33.880 But that's where you start negotiating. Do you have a good realtor? Well, 390 00:27:34.319 --> 00:27:37.000 no, I don't. You don't. How are you doing it? 391 00:27:37.000 --> 00:27:41.000 How much of a how much is this house? Roughly one hundred and twenty 392 00:27:41.039 --> 00:27:47.160 grand? One hundred and twenty grand? Where is this house Atwood, Kansas? 393 00:27:47.519 --> 00:27:51.519 Okay, I'm thinking in Colorado. I'm going My goodness, man, 394 00:27:51.759 --> 00:27:56.039 that's got to be a shoe box around here. I want to get somebody 395 00:27:56.039 --> 00:28:00.359 out comes with an easy bake oven instead of I want everybody. I want 396 00:28:00.400 --> 00:28:03.559 everybody to hear some behind the scenes stuff. So so hold on, Delbert, 397 00:28:03.839 --> 00:28:07.319 I want to get Frank to ran on. I'm gonna I want to 398 00:28:07.319 --> 00:28:11.279 give you real information. Hold on, I'm going to get the best of 399 00:28:11.359 --> 00:28:15.279 the best on when it comes negotiating a price of the house. And I'm 400 00:28:15.279 --> 00:28:17.960 going to ask Frank straight up how he do it? I really am. 401 00:28:18.279 --> 00:28:21.279 Then, Leslie's got a question on power of attorney. Let me ask you 402 00:28:21.359 --> 00:28:23.359 real quick, Leslie, what is the question I want to see if I'm 403 00:28:23.400 --> 00:28:27.839 going to get an attorney on? Hey, I was trying to find out 404 00:28:27.839 --> 00:28:32.440 a very what I thought was a simple question on a if my mom had 405 00:28:32.440 --> 00:28:37.920 gotten a vaccine or not, and they wanted to see my power of attorney's 406 00:28:38.039 --> 00:28:41.200 all right, hold on, hold on. So you're talking just to medical, 407 00:28:41.359 --> 00:28:45.400 I don't even know if you'd need I'm thinking of hip. I'm thinking 408 00:28:45.440 --> 00:28:48.720 medical, a power attorney. The attorneys sitting next to me. Marco's going 409 00:28:48.759 --> 00:28:56.119 to comment on that right after this, go with a sure thing Denver's Best 410 00:28:56.200 --> 00:29:03.960 Rufer excel roofing dot com. You don't pass se until you're contenth Time for 411 00:29:04.000 --> 00:29:08.359 an insurance check up free, no obligation. In comparison, call Compass Insurance 412 00:29:08.519 --> 00:29:12.559 paying too much your coverage at dozens of insurance companies find out now three O 413 00:29:12.680 --> 00:29:17.319 three seven to seven to one help. You'll think you're his only customer when 414 00:29:17.400 --> 00:29:21.119 you choose Frank durand the real estate Man dot com to list your home with 415 00:29:21.240 --> 00:29:29.480 Remax Alliance three oh three nine two zero sixteen twenty two. All right, 416 00:29:29.519 --> 00:29:33.279 three oh three seven one three eight two five five. Frank Duran, the 417 00:29:33.319 --> 00:29:36.839 real estate man, Frank, I got to ask you something, man, 418 00:29:37.079 --> 00:29:41.880 Oh, he had the secret sauce when he sold our house in Castle Wreck. 419 00:29:41.119 --> 00:29:44.440 You know, before I bring him up, Frank wanted to list it 420 00:29:44.519 --> 00:29:47.799 at whatever it was below what I knew we could get for it. You 421 00:29:47.839 --> 00:29:49.920 know, we had we had a track home in Red Hawk and it was 422 00:29:49.920 --> 00:29:53.240 a really nice house, but that same model was everywhere. We were in 423 00:29:53.279 --> 00:29:56.240 a cul de sac, but there was cold de sacs everywhere, and read 424 00:29:56.480 --> 00:30:00.279 and uh, what is it called again? Hawk Ridge? Thank you doc. 425 00:30:02.200 --> 00:30:06.279 So he wanted to list it at one price and I said, Frank, 426 00:30:06.359 --> 00:30:08.519 there's no way I'm going to list it there. I thought you were 427 00:30:08.559 --> 00:30:11.359 the man. And he said, Mark, just calm down, there's a 428 00:30:11.400 --> 00:30:15.279 secret sauce. I'll get this figured out. He listed it for less. 429 00:30:15.279 --> 00:30:18.519 He got a bidding war. We had so many offers. He did it 430 00:30:18.559 --> 00:30:22.799 on a Friday. We had so many offers Monday. It was incredible. 431 00:30:22.160 --> 00:30:27.039 I thank the Lord every day I listened to him and we made way more 432 00:30:27.079 --> 00:30:30.599 than I thought we ever would on that house. But Frank, I've got 433 00:30:30.599 --> 00:30:36.079 to ask you this. When you go in and your buyer has an issue 434 00:30:36.119 --> 00:30:38.799 with the inspection, and I don't mean an inspection, I mean this. 435 00:30:40.279 --> 00:30:44.559 The water heater is twenty years old, the furnace twenty years old, the 436 00:30:44.599 --> 00:30:48.440 air conditioner twenty years old. How do you negotiate something like that. Go 437 00:30:48.480 --> 00:30:52.880 ahead, Frank, Well Mark, it's good to talk to you friend. 438 00:30:52.920 --> 00:30:55.720 You know something, Mark, Here's the thing with that. When they get 439 00:30:55.759 --> 00:30:57.720 to the end of their age life, many times the inspector would say, 440 00:30:57.880 --> 00:31:02.839 it's right at the end there. That's exactly what they told this guy. 441 00:31:03.559 --> 00:31:07.119 Absolutely So nothing wrong with putting that in the inspection objection, Nothing wrong with 442 00:31:07.160 --> 00:31:10.200 that at all. In fact, many times we can get something worked out 443 00:31:10.240 --> 00:31:14.519 where it's workable for both buyer and seller. But by all means, if 444 00:31:14.519 --> 00:31:17.559 that's something that bothers the buyer, they should bring that up and see what 445 00:31:17.599 --> 00:31:19.599 you can negotiate, for sure. But it all comes down to That's what 446 00:31:19.640 --> 00:31:23.319 I'm going to bring Delbert up. It all comes down to that negotiation in 447 00:31:23.319 --> 00:31:26.119 other words, And this is in And I'm sorry, Delbert, did you 448 00:31:26.160 --> 00:31:32.720 say Kansas? Yes? And are you using a realtor? I asked you 449 00:31:32.720 --> 00:31:34.599 that, but I didn't quite get the answer. You said you weren't using 450 00:31:34.640 --> 00:31:40.799 a good realtor. How are you closing on this with their realtor? With 451 00:31:41.160 --> 00:31:45.720 their realtor? So you've got someone that's acting is how does that work? 452 00:31:45.759 --> 00:31:49.960 Frank a buyer and seller's agent. Well Mark, in our state, it 453 00:31:51.000 --> 00:31:53.640 would be like this. If you're going directly through the listing agent, they 454 00:31:53.640 --> 00:31:56.359 would have to disclose you up front that they're working for the seller if they 455 00:31:56.359 --> 00:32:00.039 are, unless they're transaction broker. Otherwise they treat you is what's called a 456 00:32:00.079 --> 00:32:02.920 customer, which means their loyalty is not to you, it's still to the 457 00:32:02.960 --> 00:32:07.759 seller. They'd have to disclose that upfront. Otherwise it would act as transaction 458 00:32:07.839 --> 00:32:10.200 broker. They entered into an agency relationship with each and then go down the 459 00:32:10.200 --> 00:32:15.200 middle as a transaction broker. Now, why in the hell would anybody Delbert, 460 00:32:15.240 --> 00:32:17.240 and I'm saying this hopefully to protect you, I'm not trying to offend 461 00:32:17.279 --> 00:32:22.319 you. Why would now you have got to negotiate with the same guy that, 462 00:32:22.599 --> 00:32:28.160 in a strange way, is representing the other person. I don't even 463 00:32:28.200 --> 00:32:32.920 know how a negotiation like that would take place. That's why I'm calling you, 464 00:32:34.440 --> 00:32:36.480 Frank. What would you do? I mean, I know what you'd 465 00:32:36.480 --> 00:32:38.599 do if it was going down in Colorado. The other thing is we're talking 466 00:32:38.599 --> 00:32:44.319 about a property that's worth like one hundred and twenty five thousand, So I 467 00:32:44.319 --> 00:32:46.319 mean, I don't know what that adds to it, but that's Kansas. 468 00:32:47.799 --> 00:32:52.359 Yeah, Mark, it would be better if Delbert. I'm sorry, I 469 00:32:52.400 --> 00:32:54.240 get your name right, is it Delbert? Yeah? Yeah, if Delbert 470 00:32:54.279 --> 00:32:58.279 had his own representation, but says he's already in the contract at this time, 471 00:32:59.559 --> 00:33:02.319 I would deal whatever it is that you're inspectors saying, okay, I 472 00:33:02.359 --> 00:33:05.599 recommend this, or at the end of the age life, I would still 473 00:33:05.599 --> 00:33:07.160 put that in the objection. What's the worst that going to happen? They 474 00:33:07.160 --> 00:33:09.799 can say no, or you decide to walk away from the deal, but 475 00:33:09.839 --> 00:33:13.000 at the very least put it on the table, Delbert. That's what I 476 00:33:13.000 --> 00:33:15.559 would recommend. And then there's that negotiation part. What do you Delbert? 477 00:33:15.759 --> 00:33:20.119 What I would do is just call around. I figured, you know, 478 00:33:20.200 --> 00:33:22.319 now that I know where you live, you're not paying Denver prices for that 479 00:33:22.359 --> 00:33:27.000 stuff, so you could really get eight grand? Could do it all? 480 00:33:27.559 --> 00:33:30.960 Well, I've got already got quotes for everything. How much all total? 481 00:33:31.119 --> 00:33:36.200 Just what do they range from? I'm just curious. This includes the replacment 482 00:33:36.279 --> 00:33:40.880 of sewer yepe about twenty three thousand. Okay, but that's a sewer line, 483 00:33:40.960 --> 00:33:45.839 a new furnace, new ac, new water heater. Correct, now, 484 00:33:45.880 --> 00:33:47.680 Mark, there's another side to this though, too. We don't know 485 00:33:47.720 --> 00:33:51.240 what kind of a deal Delbert's getting. It could be that this home is 486 00:33:51.279 --> 00:33:53.319 priced very well to sell to compensate for those things. I know. That 487 00:33:53.359 --> 00:33:59.079 could be the other side of it too. Sometimes it's assessed to one hundred 488 00:33:59.119 --> 00:34:02.960 and eighteen. Well, but that's all that's yeah, so yeah, that's 489 00:34:04.000 --> 00:34:09.239 all relative too. Man. It's not priced for it's kind of normal apt 490 00:34:09.360 --> 00:34:14.719 So what are you gonna do come back at like one hundred. That's why 491 00:34:14.760 --> 00:34:17.960 I was see, this is what scares me without having that good representation, 492 00:34:19.400 --> 00:34:22.159 because you're not quite sure where you're at. You probably don't even know how 493 00:34:22.199 --> 00:34:25.159 long that house has been on the market, or maybe you do. There 494 00:34:25.199 --> 00:34:30.159 are so many different ways to negotiate from where you're at right now. It's 495 00:34:30.159 --> 00:34:32.519 crazy. If they want to hang on, I don't mind picking this back 496 00:34:32.599 --> 00:34:36.480 up after the break, but it's up to them. Kelly, Frank duran 497 00:34:36.559 --> 00:34:39.239 the real estate man. Thank you, Frank, and then you can always 498 00:34:39.320 --> 00:34:43.440 check out Frank at Frank Durant Holmes dot com. We've got a lot coming 499 00:34:43.519 --> 00:34:45.599 up. Everybody holds tight. Three oh three, Martino, we have two 500 00:34:45.639 --> 00:34:51.159 lines open. You've been ripped off. Three oh three Martino, Go with 501 00:34:51.239 --> 00:34:54.320 a sure thing. Denver's best roofer Excel Roofing dot com. You don't pay 502 00:34:54.360 --> 00:35:01.119 a cent until you're content. Time for an insurance check up free, no 503 00:35:01.239 --> 00:35:06.719 obligation. In comparison, call Compass Insurance. Pay too much your coverage at 504 00:35:06.760 --> 00:35:09.480 dozens of insurance companies find out now three all three seven to seven to one 505 00:35:09.559 --> 00:35:14.239 help. You'll think you're his only customer when you choose Frank durand the real 506 00:35:14.320 --> 00:35:17.880 estate Man dot com to list your home with Remax Alliance three all three nine 507 00:35:17.920 --> 00:35:30.280 two zero sixteen twenty two ripped news. You needed that who you don't have 508 00:35:30.440 --> 00:35:38.840 to run aous as fast as we can show Shooter's gonna help. Come man, 509 00:35:39.719 --> 00:35:45.400 This is the Troubleshooter Show Now, Tom Martinez, Welcome, Welcome to 510 00:35:45.440 --> 00:35:49.480 the show, the only show of its kind. We solve problems, answer 511 00:35:49.559 --> 00:35:52.920 questions, take complaints. We try to make your life a little bit better. 512 00:35:52.320 --> 00:35:58.320 You know, Tommy Boyce been doing this over forty god almost forty five 513 00:35:58.400 --> 00:36:01.440 years. It's hard to believe. Over three hundred million dollars in cash, 514 00:36:01.519 --> 00:36:06.840 merchandise, exchanges and refunds since he was ten years old. No, he's 515 00:36:07.119 --> 00:36:09.039 he's a little older than that. That only put him at fifty five, 516 00:36:09.480 --> 00:36:13.280 he's got a few more he's got a few more years on him. Then 517 00:36:13.559 --> 00:36:15.880 Mark, yes, Matt, I have an update. Oh my goodness, 518 00:36:15.960 --> 00:36:20.519 on which one we on Connie's call? All right, hold on, let 519 00:36:20.599 --> 00:36:22.760 me just update everybody. So Connie called in last hour. In fact, 520 00:36:22.800 --> 00:36:29.199 she was first out of the gate. She paid a guy half upfront, 521 00:36:29.280 --> 00:36:35.400 which was which equated to two thousand change to do a fence in some landscaping. 522 00:36:35.760 --> 00:36:37.920 The guy was supposed to show up a couple different times. I think 523 00:36:38.000 --> 00:36:40.800 one time he said he was in the hospital or he was sick. Another 524 00:36:40.880 --> 00:36:45.039 time he had something else going on at car wreck, whatever it was. 525 00:36:45.400 --> 00:36:49.960 He had multiple excuses, according to her, never showed up. And then 526 00:36:50.000 --> 00:36:53.079 he called today or she called him today, I'm not quite sure which way 527 00:36:53.119 --> 00:36:57.920 it went, and he said I was going to come over, but Connie 528 00:36:58.000 --> 00:37:00.599 for some reason said, well, look I've got right now, but there's 529 00:37:00.639 --> 00:37:06.159 no reason you can't work out front. And then we don't know what happened 530 00:37:06.159 --> 00:37:08.920 from there. Kelly, who'd you talk to? I actually got a call 531 00:37:09.039 --> 00:37:15.760 back from Charles Wolsey, and Charles is the one that we're talking about track 532 00:37:15.000 --> 00:37:19.559 and the reason there's another name involved in this and by the way, put 533 00:37:19.559 --> 00:37:22.079 those call notes back up. So I have his stuff. But another reason, 534 00:37:23.559 --> 00:37:27.719 there's another person in this. I said, well, who recommended him? 535 00:37:27.760 --> 00:37:31.000 A lot of times we hear Craigslist or we hear Facebook, Marketplace or 536 00:37:31.039 --> 00:37:34.960 whatever it is, so a lot of times we hear that. So I 537 00:37:34.960 --> 00:37:38.880 always ask a question. And she said, a landscaper or a lawn guy 538 00:37:38.920 --> 00:37:44.320 that I've used recommended him. So we also left a message with that guy. 539 00:37:44.480 --> 00:37:46.559 So what'd you find out when you talk to this guy? So he 540 00:37:46.760 --> 00:37:53.840 was very polite. Unfortunately, they have a policy that if somebody has COVID, 541 00:37:54.400 --> 00:37:59.159 they don't want to send anybody over. Okay, so that was his 542 00:37:59.400 --> 00:38:04.840 Now it's I so he has a policy. Well, no, he did 543 00:38:04.880 --> 00:38:09.039 say that he has workers. Okay, that are because there is not only 544 00:38:09.079 --> 00:38:15.480 the fence, but there is also a lawn project. Yes, so there's 545 00:38:15.559 --> 00:38:17.800 more than one person involved in this. For the life of me, I 546 00:38:17.800 --> 00:38:21.800 don't know why Connie even brought that up. I swear to God, I 547 00:38:21.840 --> 00:38:23.760 don't even know why. I can't even think the last time I heard anybody 548 00:38:23.840 --> 00:38:28.039 say I have COVID? Can anybody in this room when's the last time? 549 00:38:28.559 --> 00:38:30.840 I mean, I swear I don't even think you know, you get it 550 00:38:30.880 --> 00:38:34.400 anymore. I'm not saying it doesn't affect Connie, that's not my point, 551 00:38:34.559 --> 00:38:37.159 but actually saying anything. She could have said, just get over, do 552 00:38:37.239 --> 00:38:39.079 the fence, don't even come out well, And that was his plan, 553 00:38:39.280 --> 00:38:44.239 yeah, for this morning, which is why he texted her. And when 554 00:38:44.280 --> 00:38:46.440 she texted him back that she had COVID. Yeah, I got it, 555 00:38:46.719 --> 00:38:52.400 she said, every elefe. Did we get her back on? We don't 556 00:38:52.440 --> 00:38:54.880 have her back on. I assigned her to deputy doc. We should actually, 557 00:38:55.000 --> 00:38:58.320 uh yeah, let's do that deputy doc. We don't need to have 558 00:38:58.400 --> 00:39:00.639 her back on. I don't even know. I don't know why she did 559 00:39:00.719 --> 00:39:05.719 that part. She kind of threw a monkey ranch at me when she said 560 00:39:05.800 --> 00:39:07.719 I told him I had COVID. But then she made the point, which 561 00:39:07.760 --> 00:39:12.280 is a valid point. I'm not going to go outside and they can start 562 00:39:12.280 --> 00:39:15.039 work. Hey, Kelly, did he give you any indication of when he 563 00:39:15.159 --> 00:39:21.159 will be going back? So he was with another customer. He did indicate 564 00:39:21.280 --> 00:39:25.599 that when he's finished with that job, he would call back to give his 565 00:39:25.760 --> 00:39:30.119 side of the story. So we're still kind of onstonde with that. Let 566 00:39:30.199 --> 00:39:34.840 us know what he calls back but you still have the Connie's number. Yes, 567 00:39:34.880 --> 00:39:36.800 I do, thank you. Yeah, just tell her he's going to 568 00:39:36.800 --> 00:39:38.719 be out. I mean, from this point, I think we just got 569 00:39:38.760 --> 00:39:43.559 to take the guys in a word, it's only been twelve days. It's 570 00:39:43.599 --> 00:39:45.960 a non event. Yeah, well it kind of sucks. So she had 571 00:39:46.000 --> 00:39:52.480 two issues. But I don't understand why she called today if she already had 572 00:39:52.519 --> 00:39:55.880 a text from this guy this morning and this whole COVID thing, She's probably 573 00:39:55.920 --> 00:40:00.519 just a little nervous. The guy's a little strange because of the er Moneys. 574 00:40:00.760 --> 00:40:05.480 By the way, that voice you're hearing is Mark Kunkle. He is 575 00:40:05.519 --> 00:40:07.880 with pro Bid Energy, and we'll talk a little bit about solar and then 576 00:40:07.920 --> 00:40:13.280 also joining me today in studio Marco Bendinelli, who hasn't been on the show 577 00:40:13.320 --> 00:40:17.599 for quite a while. Marco's helped out the show in multiple multiple calls over 578 00:40:17.599 --> 00:40:21.280 the year. We talked about one last hour. Can you think of another 579 00:40:21.800 --> 00:40:25.199 one outside of a typical auto accident if you will, Marco, Well, 580 00:40:25.239 --> 00:40:30.239 you guys call me about medical malpractice. Con Gusts do a lot of medical 581 00:40:30.280 --> 00:40:32.800 mail. We do. We do medical mail practice. How do you assess 582 00:40:32.840 --> 00:40:37.519 it? Another word? Someone comes in and let's say they're true. Is 583 00:40:37.519 --> 00:40:39.480 it like any other case? You got to make sure. For the most 584 00:40:39.480 --> 00:40:43.559 part, there's insurance. There's a way for everybody to get paid. There's 585 00:40:43.559 --> 00:40:46.599 a doctor involved, So you're assuming there's insurance. So you're insurance. I 586 00:40:46.719 --> 00:40:51.000 never even thought of that. Yeah, you definitely have insurance. Do they 587 00:40:51.000 --> 00:40:53.519 have limits? Just like car insurance? Like doc? When you were practicing, 588 00:40:53.559 --> 00:40:59.320 do you can you choose between a twenty five thousand dollars policy or a 589 00:40:59.400 --> 00:41:01.480 million or how was at work? There are minimums that you have to uh, 590 00:41:01.599 --> 00:41:06.239 do you know what they are? Roughly? I don't know for statementiums, 591 00:41:06.280 --> 00:41:07.360 I don't even know if you need to be insured. But I can 592 00:41:07.400 --> 00:41:10.320 tell you this, well, you need to be insured if you're going to 593 00:41:10.400 --> 00:41:15.239 practice at a hospital, they won't give right right, right. But if 594 00:41:15.280 --> 00:41:17.639 you don't have a hospital based practice, you can roll the dice and take 595 00:41:17.679 --> 00:41:22.199 a chance. Wow. But with Kolpik, it's minimum one million dollars, 596 00:41:22.519 --> 00:41:25.519 three million dollars that's basically it. Yeah, and you know, but the 597 00:41:27.039 --> 00:41:31.119 premiums are you know, there's a great disparity among the premiums. I mean, 598 00:41:31.119 --> 00:41:36.400 if you're an internist working at a clinic, versus you know, doing 599 00:41:36.440 --> 00:41:40.039 neurosurgery. You know there's you know, because it's based on the you're saying 600 00:41:40.039 --> 00:41:44.920 the premiums are almost okay, you're saying that premiums can different mass. Yeah, 601 00:41:44.920 --> 00:41:50.119 why was forty thousand a year? Yeah that doesn't seem like a lot, 602 00:41:50.159 --> 00:41:54.159 but that was nineteen forty. No, that means you got to make 603 00:41:54.239 --> 00:42:00.280 eighty thousand a year just to cover your practice expenses. Did you ever did 604 00:42:00.320 --> 00:42:04.239 your insurance company ever pay out anything? Yeah? I have some minor problems, 605 00:42:04.320 --> 00:42:07.440 Yeah, nothing huge, nothing huge. How about so when you once 606 00:42:07.480 --> 00:42:12.480 again, when you're someone walks into your office that has an issue, and 607 00:42:12.679 --> 00:42:15.880 let's say it is life changing, I mean, I don't know whatever it 608 00:42:15.960 --> 00:42:19.519 is, you still have to evaluate it. Then My understanding is if you're 609 00:42:19.559 --> 00:42:22.800 a professional, and a professional could be an accountant, it could be another 610 00:42:22.880 --> 00:42:28.440 attorney. But if you sue a professional in the state of Colorado, don't 611 00:42:28.440 --> 00:42:32.079 you have to have some form of a statement from some other person in that 612 00:42:32.239 --> 00:42:38.719 profession saying that was not standard. I don't know any other layman other than 613 00:42:38.760 --> 00:42:45.960 Mark Major that would know that there is a statutory requirement to have something called 614 00:42:45.960 --> 00:42:50.880 a certificate review. So I'm surprised you knew that. But hold on, 615 00:42:50.960 --> 00:42:54.519 there's also a secondary problem with that because, and we'll go back to what 616 00:42:54.639 --> 00:43:00.079 Doc said. There my understanding as well, the insurance company that doctors and 617 00:43:00.159 --> 00:43:06.920 I really don't care what kind of doctor is generally the same insurance company in 618 00:43:06.960 --> 00:43:10.000 the entire state. So when you're looking for somebody, a lot of times 619 00:43:10.039 --> 00:43:15.559 I've heard you got to go out of state to get that certificate because they 620 00:43:15.599 --> 00:43:19.679 don't want to preach against your own insurance company. You know, you're you're, 621 00:43:19.840 --> 00:43:22.079 you're mostly right, Okay, Okay, you can get a certificate of 622 00:43:22.199 --> 00:43:27.360 review from maybe an in state doctor, but I mean if you're going to 623 00:43:27.559 --> 00:43:32.280 litigate the case that they probably won't testify because an in state doctor doesn't want 624 00:43:32.320 --> 00:43:37.519 to testify against another in state doctor. But the evaluation of these type of 625 00:43:37.519 --> 00:43:40.800 claims are completely different than any other type of claim. Well, okay, 626 00:43:40.840 --> 00:43:45.119 then I mean walk through it in a layman's terms quickly. Well, I 627 00:43:45.119 --> 00:43:49.079 mean, you know you have to have big damages. Okay. An idea 628 00:43:49.119 --> 00:43:52.760 would be you go in to have one arm removed and they remove the wrong 629 00:43:52.920 --> 00:43:58.519 arm. I mean, something insane. Okay. My point is we've all 630 00:43:58.559 --> 00:44:02.199 seen the sixty minute or whatever, where you know, the surgery's all said 631 00:44:02.199 --> 00:44:07.079 and done and the guy gets an X ray and they left like a scalpel 632 00:44:07.119 --> 00:44:09.239 in him or something crazy, and you know what, and you like really 633 00:44:09.840 --> 00:44:15.679 hard evidence like that because these cases, medical malpractice cases, they are so 634 00:44:16.039 --> 00:44:21.199 time consuming and expensive. That's when I said, when you look at him 635 00:44:21.199 --> 00:44:23.639 and evaluate him as far as listen and attorney's a business. I don't care 636 00:44:23.679 --> 00:44:30.000 what people say. There's right and wrong. Everybody. Everybody wants their pound 637 00:44:30.039 --> 00:44:34.440 of flesh if you will have someone done them wrong. But if someone comes 638 00:44:34.480 --> 00:44:38.280 in and their damage is let's say long term, it's going to be one 639 00:44:38.360 --> 00:44:43.760 hundred thousand dollars worth of damage, not taking that case, you can't because 640 00:44:43.760 --> 00:44:46.960 it's going to cost you that much to just even get it there. You're 641 00:44:47.000 --> 00:44:51.559 going to spend five grand on a certificate of review coming out the gate. 642 00:44:51.880 --> 00:44:54.760 Yeah, so it's going to be cut and dry for the most part. 643 00:44:54.840 --> 00:44:59.719 Well, I mean, have you ever lost a med male, I've never 644 00:44:59.760 --> 00:45:04.039 lost medical malpractice case. Okay, never lost some you know what, And 645 00:45:04.280 --> 00:45:07.199 I didn't know that I could say that with integrity, But now that you 646 00:45:07.320 --> 00:45:12.480 ask me, uh, in thinking back, never lost a medical malpractice case. 647 00:45:12.519 --> 00:45:16.599 What did you ever go against Kopix attorney's yes, because you know Coopik 648 00:45:16.760 --> 00:45:21.719 is the one that that does. That's the insurance company of the of insurance 649 00:45:22.440 --> 00:45:25.880 in doctors, and they're pretty good if they if they think there's no practice, 650 00:45:27.000 --> 00:45:30.039 they'll try to settle out of court. If they don't think there's no 651 00:45:30.239 --> 00:45:35.480 practice, they usually would about ninety ninety percent of the cases they do because 652 00:45:35.920 --> 00:45:38.639 they would when they know this malpractice, they don't want to go to court, 653 00:45:38.679 --> 00:45:40.840 they'll settle, all right, hold on, hold on, we'll pick 654 00:45:40.880 --> 00:45:45.360 this back up. And then Matt's got a question on auto insurance hail damage. 655 00:45:45.400 --> 00:45:49.840 Everybody hanged tight? Three oh three seven one three eight two five five 656 00:45:50.079 --> 00:45:58.840 Did you find that? Go with a sure thing Denver's Best Roofer Excel Roofing 657 00:45:58.960 --> 00:46:05.480 dot com. You don't pay a cent until you're content. Time for an 658 00:46:05.480 --> 00:46:09.119 insurance check up free, no obligation. In comparison, call Compass insurance paying 659 00:46:09.159 --> 00:46:14.199 too much your coverage at dozens of insurance companies find out now three oh three 660 00:46:14.400 --> 00:46:16.800 seven to seven to one help. You'll think you're his only customer when you 661 00:46:16.880 --> 00:46:22.039 choose Frank durand the Real Estate Man dot com to list your home with Remax 662 00:46:22.079 --> 00:46:25.880 Alliance three oh three nine two zero sixteen twenty two. All Right, three 663 00:46:25.880 --> 00:46:30.480 oh three seven, one three eight, two five five. We got two 664 00:46:30.519 --> 00:46:35.400 lines open three oh three Martino by the way, one Clear Choice Garage Doors. 665 00:46:35.639 --> 00:46:38.639 There's so many garage stores companies out there, it's incredible. These guys 666 00:46:38.679 --> 00:46:43.400 have actual retail locations. Of course, a bunch of people in trucks to 667 00:46:43.480 --> 00:46:46.000 go out there and do tune ups and fix your garage stores, install openers, 668 00:46:46.000 --> 00:46:49.840 whatever you need. But I love their pricing. And if you're looking 669 00:46:49.880 --> 00:46:52.480 for those new doors, you're looking for that fancy wood door, or you're 670 00:46:52.519 --> 00:46:57.320 just looking for a cheap replacement after a hailstorm, would you please check them 671 00:46:57.360 --> 00:47:01.639 out? One Clear Choice Doors dot Com. One Clear Choice Doors dot Com. 672 00:47:01.639 --> 00:47:05.840 Now three oh three seven one three eight two five five. We got 673 00:47:05.840 --> 00:47:09.679 a lot of conversations going around. Matt's got a question on hail damage. 674 00:47:09.679 --> 00:47:15.159 Mattch you get nailed yesterday or is this from a previous storm? Oh? 675 00:47:15.199 --> 00:47:19.079 I got nailed yesterday. Where do you live? How bad was it? 676 00:47:19.280 --> 00:47:27.599 Yeah? We live over just off of like Smoking Hill in four seventypentennial. 677 00:47:27.880 --> 00:47:30.679 Yep, Yeah, we we got hit pretty good. It was probably golf 678 00:47:30.679 --> 00:47:36.400 ball size. Those pictures coming out of Castle Rock and Larkspur, Oh my 679 00:47:36.559 --> 00:47:40.199 god, it looked like you could put a canoe on those roads and just 680 00:47:40.320 --> 00:47:45.519 paddle anywhere you wanted. I couldn't believe the amount of water and the amount 681 00:47:45.519 --> 00:47:49.599 of hail looked like a snowstorm. So you got hit golf ball sized hail? 682 00:47:49.639 --> 00:47:55.280 What's your question? Last year on my truck, I got hit about 683 00:47:55.320 --> 00:48:00.320 the same got it had the repairs done, yep, and it was it 684 00:48:00.360 --> 00:48:06.159 was twelve thousand, like twelve thousand, five hundred for the repair. And 685 00:48:06.480 --> 00:48:09.599 I was just wondering, now if I make the claim to get it done 686 00:48:09.800 --> 00:48:15.760 again, Yeah, is that going to be taken into consideration? Do you 687 00:48:15.840 --> 00:48:22.079 know? I don't think so, but that it's a very curious question. 688 00:48:22.320 --> 00:48:29.360 Did you if the insurance company they knew you got it repaired last time? 689 00:48:29.440 --> 00:48:32.320 Right? You didn't just put the money in your pocket? Yeah? No, 690 00:48:32.400 --> 00:48:36.599 they paid Yeah, because I have a lot, They paid directly to 691 00:48:36.679 --> 00:48:40.280 the shop or whatever guy fixed it. Yes, sir, that should have 692 00:48:40.320 --> 00:48:44.679 been one hundred percent back, So in other words, it shouldn't affect you. 693 00:48:45.760 --> 00:48:50.119 Let's get compass insurance on Kelly Marco did you have a question you were 694 00:48:50.199 --> 00:48:54.239 kind of perched. Well, not a question, I mean yeah, if 695 00:48:54.280 --> 00:48:59.360 it was fully repaired, Yeah, it should be fully damages. Yeah with 696 00:48:59.519 --> 00:49:04.920 a new the prior claim is not relevant. Yeah, when it comes to 697 00:49:04.960 --> 00:49:08.440 the damages on this. Okay, So they don't take the two together and 698 00:49:08.480 --> 00:49:13.519 say, oh, you've had twenty five thousand worth of Well, but I'm 699 00:49:13.559 --> 00:49:15.440 still I'm still going to get our insurance guy on But no, and I 700 00:49:15.440 --> 00:49:19.159 don't believe so either, as Marco said, but we're going to find out. 701 00:49:19.199 --> 00:49:22.559 That's what this is about. The times it does come into play all 702 00:49:22.599 --> 00:49:24.840 the time is let's say I've got a truck, like, I don't know 703 00:49:25.000 --> 00:49:29.440 whatever, just a truck, a newer truck, a Jeep Cherokee. So 704 00:49:29.480 --> 00:49:32.599 I got a Jeep Cherokee. It gets belted with hail. They total it 705 00:49:32.679 --> 00:49:37.039 because it costs way too much to fix a thousand dings. They total it. 706 00:49:37.440 --> 00:49:40.199 I get the money, it gets a salvage title on it. But 707 00:49:40.239 --> 00:49:45.199 remember, this truck works perfectly, there's no problem with it mechanically. Someone 708 00:49:45.280 --> 00:49:51.239 else buys it and they go to ensure it. Now it's only worth whatever 709 00:49:51.280 --> 00:49:54.559 that salvage value or whatever they sold it for, unless they add the damage 710 00:49:54.599 --> 00:49:59.719 done. But I'd be curious in that scenario, Mark Marco, if they 711 00:49:59.760 --> 00:50:05.039 act actually fixed the hail damage on the salvage title, I still think they'da 712 00:50:05.079 --> 00:50:07.840 have a problem even if they went through and fixed forty grand worth of hail. 713 00:50:08.079 --> 00:50:12.239 You're right, and so you know, because we do personal injury, 714 00:50:12.239 --> 00:50:15.519 we run into this situation all the time with the vehicles. Yeah, but 715 00:50:15.599 --> 00:50:22.039 guess what what the only way you'll get this that that vehicle will be branded, 716 00:50:22.159 --> 00:50:25.599 Yeah, salvage title is if the carrier bought it. Oh okay. 717 00:50:25.719 --> 00:50:30.119 In other words, if they they total it and they give you a check. 718 00:50:30.199 --> 00:50:32.679 Yeah, they minus the salvage value. Yeah, right, and now 719 00:50:32.719 --> 00:50:36.480 they have it. Well, no, no, you keep the vehicle. 720 00:50:36.639 --> 00:50:38.039 Oh, I see what you're saying. That's kind of part of the deal. 721 00:50:38.119 --> 00:50:43.400 It never gets branded a salvage title even though it was a total loss. 722 00:50:43.440 --> 00:50:46.960 Then what would happen in that case that same vehicle gets more hail damage 723 00:50:47.039 --> 00:50:52.000 later they already know if it's a different insurance company, how do they even 724 00:50:52.039 --> 00:50:54.360 know the hail damage was there? Matter? It could be the same insurance 725 00:50:54.400 --> 00:50:59.159 company. Okay, you know you collect the premiums. You know, when 726 00:50:59.159 --> 00:51:01.440 there's a your insurance. When there's a loss and it's not fraudulent, you 727 00:51:01.519 --> 00:51:09.079 better pay or call Bethanelli Law firm because we love this guy has two hell 728 00:51:09.199 --> 00:51:14.639 claims. His insurance premium is going to be more than the price of the 729 00:51:14.679 --> 00:51:17.880 repair. No doc, actually the divate Matt. I'm getting them on though, 730 00:51:17.920 --> 00:51:21.239 So hold on all right man? Okay, well you want me you 731 00:51:21.280 --> 00:51:24.800 want me to finished, keep keep Okay. The Division of Insurance regulations say 732 00:51:24.840 --> 00:51:30.159 that your rates do not go up for a non at fault accident. Yes, 733 00:51:30.280 --> 00:51:35.719 but the entire the entire region, if you will, can go up. 734 00:51:36.199 --> 00:51:39.639 Because there's multiple hail storms all the time, your rates can definitely still 735 00:51:39.679 --> 00:51:44.639 go up. You know the fire don't fire huge. Yeah, just get 736 00:51:44.719 --> 00:51:49.880 rid of you. Yeah. I mean everybody's homeowner's premium in Colorado is insane, 737 00:51:50.480 --> 00:51:52.679 you know, next to double call and the roof. The roof claims 738 00:51:52.679 --> 00:51:57.280 in Colorado have gotten to the point where they're only paying actual cash value. 739 00:51:57.519 --> 00:52:01.079 I mean it's getting to the point where some insurance policies you really have no 740 00:52:01.199 --> 00:52:06.519 insurance. This is on some perils. I want to challenge the insurance companies 741 00:52:06.559 --> 00:52:10.079 because they're now saying, if you have a thousand dollars deductible or on your 742 00:52:10.079 --> 00:52:15.840 homeowners or whatever. They're saying that deductible on the roof is ten percent of 743 00:52:15.880 --> 00:52:20.440 the value with the home. Yes, some policies, but when they signed 744 00:52:20.440 --> 00:52:23.719 that policy, when they agree to that policy, they're agreeing to that ten 745 00:52:23.880 --> 00:52:29.840 percent. You mean no coverage, that means zero. I want to find 746 00:52:29.920 --> 00:52:34.639 somebody that had a damage. We had one. We had a caller two 747 00:52:34.760 --> 00:52:37.519 years ago. He had I think it was I don't even think it was 748 00:52:37.519 --> 00:52:40.880 that high. I think it was four or five percent. It was over 749 00:52:40.960 --> 00:52:45.360 a million dollar house, and he basically had to come out of pocket sixty 750 00:52:45.440 --> 00:52:51.599 thousand dollars well roof for a roof that's forty or fifty grand. Basically, 751 00:52:51.639 --> 00:52:55.159 that's no insurance and no coverage. I'm looking to I'm not interested in the 752 00:52:55.199 --> 00:52:59.280 money on this issue, just to push it. Yeah, this is this 753 00:52:59.440 --> 00:53:01.880 is wrong. As you're saying there's no coverage, it's that means the coverage 754 00:53:02.039 --> 00:53:06.679 is really not there. That means the coverage is alusory. Yeah, I 755 00:53:06.719 --> 00:53:10.199 know it's not really charging. It's only for those perils though you're forgetting that 756 00:53:10.280 --> 00:53:15.599 part. Generally it's only for wind and hail, Yes, and their argument's 757 00:53:15.639 --> 00:53:17.159 going to be they agreed to. Yeah, but it's the roof. Look 758 00:53:17.199 --> 00:53:21.639 I'm not trying to stick up. I think it's crazy. Here's an example 759 00:53:21.679 --> 00:53:23.320 of that. We had a call er listen to this. No one challenged 760 00:53:23.360 --> 00:53:27.599 it. By the way, listen, that's why the insurers are all indoing 761 00:53:27.679 --> 00:53:30.960 it now, because nobody's taking this cans ups in the Supreme Court. There's 762 00:53:30.559 --> 00:53:34.639 no one, there's no precedent. I get it. We had a guy 763 00:53:34.679 --> 00:53:37.639 get hitting an old junker in Denver. His car is parked in front of 764 00:53:37.639 --> 00:53:40.400 his house legally on the street. The car, the value of the car, 765 00:53:40.440 --> 00:53:44.559 it's like an old Pinto or whatever it was. It was a listen 766 00:53:44.599 --> 00:53:52.039 to this, yeah it was. It was five it was the car was 767 00:53:52.039 --> 00:53:55.039 worth five hundred bucks. The guy hits them, Okay, they find them, 768 00:53:55.079 --> 00:53:58.719 cops come out. He gets a ticket for hitting them. The whole 769 00:53:58.719 --> 00:54:01.719 bit, Man, do you other guy's insurance company says, okay, we're 770 00:54:01.719 --> 00:54:06.119 going to total it. It's five hundred dollars. That's what the value of 771 00:54:06.119 --> 00:54:08.320 the car is. Truly five hundred dollars. And the guy goes, well, 772 00:54:08.360 --> 00:54:10.760 I want to buy it back. It only had like a dinner or 773 00:54:10.760 --> 00:54:14.719 something in it and they said, okay, we'll sell it back to you 774 00:54:15.000 --> 00:54:19.400 for five hundred dollars. So literally, the guy hits his car and his 775 00:54:19.639 --> 00:54:24.239 choice is they'll give him five hundred dollars or or he can keep his car 776 00:54:24.360 --> 00:54:30.519 and buy it back for five hundred dollars. Why I don't own a villa 777 00:54:30.719 --> 00:54:35.960 in Spain because when people come into my office with these kind of stories, 778 00:54:36.280 --> 00:54:38.360 I take them on. There's not a lot of money there, right, 779 00:54:38.719 --> 00:54:44.840 but it upsets me. And you know so long that you want the cad 780 00:54:45.280 --> 00:54:50.239 you like the Batman Jr. Jim Dan, Matt hold On. I really 781 00:54:50.280 --> 00:54:53.679 do want to get compass on because a lot of people got nailed with hal 782 00:54:54.199 --> 00:54:58.960 yesterday. And then Marco. When we get freed up a little, well, 783 00:54:59.000 --> 00:55:01.239 we've got a couple things where going to talk to Mark about a business 784 00:55:01.280 --> 00:55:06.000 opportunity. If you own a restaurant or a gas station, it's got to 785 00:55:06.000 --> 00:55:07.519 do with solar. It's really cool. And on top of that, I 786 00:55:07.559 --> 00:55:15.000 want you to think about this Marco. Bad faith, bad faith. My 787 00:55:15.079 --> 00:55:20.800 favorite type ofication treble damage is yes, and I just I want to leave 788 00:55:20.840 --> 00:55:28.679 you with that whole time. Okay, go with a sure thing. Denver's 789 00:55:28.719 --> 00:55:32.079 best roofer Excel roofing dot com. You don't pay a cent until you're content. 790 00:55:36.440 --> 00:55:39.000 Time for an insurance checkup free, no obligation. In comparison, call 791 00:55:39.119 --> 00:55:45.079 Compass Insurance paying too much your coverage at dozens of insurance companies find out now 792 00:55:45.159 --> 00:55:47.440 three O three seven to seven to one help. You'll think you're his only 793 00:55:47.519 --> 00:55:52.360 customer when you choose Frank durand the real estate Man dot com to list your 794 00:55:52.360 --> 00:56:00.079 home with Remax Alliance three oh three nine two zero sixteen twenty two. All 795 00:56:00.159 --> 00:56:05.960 right, three seven one three eight two five five. Guess who just emailed 796 00:56:05.960 --> 00:56:10.320 me? Suzanne? Who was that nick yutzy? He texted me as well? 797 00:56:10.519 --> 00:56:14.239 Isn't that funny? Miss him? Yeah? I do miss him? 798 00:56:14.280 --> 00:56:16.559 He was a I know why he texted too. He's probably the best uh 799 00:56:17.000 --> 00:56:23.400 hail damage what you call a dentless guy ever. But unfortunately his wife had 800 00:56:23.480 --> 00:56:28.079 cancer. Did she pass away? I hate to even ask that she did 801 00:56:28.159 --> 00:56:30.559 much. She passed away a while back. So they were, uh, 802 00:56:30.719 --> 00:56:32.880 well, you know, they were dealing with life, sad thing. But 803 00:56:32.960 --> 00:56:36.559 he just reached out. I'm sure I wonder if he's back here. I'll 804 00:56:36.599 --> 00:56:38.320 I'll kind of quiz you later on it if you're looking at it all right, 805 00:56:38.360 --> 00:56:42.639 three oh three seven one three A two five five. I have one 806 00:56:42.679 --> 00:56:46.280 of our folks on from Compass Insurance. We kind of already want to know 807 00:56:46.360 --> 00:56:51.000 the answer, but I want to get a little more. I want to 808 00:56:51.440 --> 00:56:54.800 really talk policies in general. Jeremy, really quick. So, Jeremy, 809 00:56:55.719 --> 00:57:00.119 if you had hail damage this year on your call, let's just talk cars 810 00:57:00.199 --> 00:57:05.280 right now, and you go out and get paintless dent repair and they make 811 00:57:05.320 --> 00:57:07.880 it look brand new, and it's twenty grand worth of damage. Okay, 812 00:57:08.880 --> 00:57:13.599 probably happens quite a bit, right, sure, yeah, absolutely, I 813 00:57:13.639 --> 00:57:16.800 mean it's twenty crazy these days. Or no, no, no, that's 814 00:57:16.800 --> 00:57:22.000 what I thought. So you get it repaired. Everything's good, you know, 815 00:57:22.119 --> 00:57:24.320 no trickery, you don't put the money in your pocket. And let's 816 00:57:24.320 --> 00:57:30.360 say, for argument's sake, four days later, four days later, there's 817 00:57:30.400 --> 00:57:35.159 another hell storm and you got another twenty granded damage. Okay, you go 818 00:57:35.239 --> 00:57:37.920 out, you get it fixed. Everything goes Now a year later, it 819 00:57:38.039 --> 00:57:43.000 happens again. I guess it really doesn't matter how many times it happens. 820 00:57:43.039 --> 00:57:46.639 The question is does the vehicle ever diminish even though every time it was fixed 821 00:57:46.679 --> 00:57:52.280 properly. It's still going to show this thing at sixty grand worth of damage 822 00:57:52.320 --> 00:57:59.079 in a year. Does it ever diminish from there? I mean, I 823 00:57:59.119 --> 00:58:01.679 typically no. Well, I mean you can never really say what a buyer 824 00:58:01.760 --> 00:58:07.679 is gonna feel. That's true. That's the hard part in giving any kind 825 00:58:07.679 --> 00:58:12.119 of definitive answer. But as far as the insurance claim, so this is 826 00:58:12.159 --> 00:58:15.360 Matt's question. Matt had twelve grand. I'll bring that up. Matt had 827 00:58:15.360 --> 00:58:19.360 twelve grand worth of damage last year. He got nailed last night. He 828 00:58:19.400 --> 00:58:22.519 wants to make sure that they don't care about last year. He did have 829 00:58:22.599 --> 00:58:27.000 it paid and it was all fixed and everything's good. He'll have no problem 830 00:58:27.039 --> 00:58:34.480 this year. No, Matt, do you have another question? That's pretty 831 00:58:34.519 --> 00:58:37.320 much it. I just want to make sure it wasn't just going down in 832 00:58:37.440 --> 00:58:42.199 value after getting it done, and if they were going to take that doration 833 00:58:43.559 --> 00:58:46.039 total loss. Yeah. The thing that it is funny when we talk about 834 00:58:46.079 --> 00:58:51.840 that diminish value. It's one of those strange things like if I went to 835 00:58:51.840 --> 00:58:55.639 look at a car and I saw there was that much hail damage over a 836 00:58:55.639 --> 00:58:59.599 period of time, Honestly, I don't know if I'd have it checked out 837 00:59:00.159 --> 00:59:04.000 bother me. If there was two cars, one had two claims of hail 838 00:59:04.079 --> 00:59:07.079 damage that were you know, ten to twenty thousand, and the other it 839 00:59:07.199 --> 00:59:09.159 never had anything and look good. I'd buy the one that looked good, 840 00:59:09.199 --> 00:59:15.440 wouldn't you, mate? But there's not a damn thing you can do about 841 00:59:15.440 --> 00:59:17.960 it. You can't go after your insurance company for diminished value, at least 842 00:59:19.039 --> 00:59:22.280 not in this state. So but that's about it. Hey man, I 843 00:59:22.320 --> 00:59:24.639 do appreciate your call, Matt. That'll be one line open, three oh 844 00:59:24.719 --> 00:59:29.599 three seven one three eight two five five jeremy. One other question for you 845 00:59:30.079 --> 00:59:34.519 that came up. Can they raise your rates for something like that and or 846 00:59:34.639 --> 00:59:38.079 cancel you? And here I'll put it in two two questions. One, 847 00:59:39.039 --> 00:59:44.400 your car gets held on twice like Matt's. Can they say, okay, 848 00:59:44.440 --> 00:59:47.719 well we're gonna go ahead and raise your rates right now, we're not seeing 849 00:59:47.800 --> 00:59:52.639 any companies raisor no, no, wait, that's that's not my question. 850 00:59:53.599 --> 00:59:58.480 Can they raise your rates? Oh, that's what I was gonna say. 851 00:59:58.519 --> 01:00:01.239 Absolutely, At any time they can decide that they're going to start charging for 852 01:00:01.360 --> 01:00:07.440 comp claims. Okay, So while they're not right now, that can change. 853 01:00:07.559 --> 01:00:13.719 Would it have to be in the policy you have now, No, 854 01:00:14.119 --> 01:00:17.159 it could take effect at renewal. Okay, so they can raise your rates 855 01:00:17.239 --> 01:00:21.960 even if you had a complaim but right now, no one's really doing it 856 01:00:22.039 --> 01:00:24.519 in Colorado. How about on homes? Are they doing it in Colorado on 857 01:00:24.599 --> 01:00:30.400 homes? Oh yeah, absolutely, not only raising rates, but it's actually 858 01:00:30.440 --> 01:00:37.039 a big eliability issue. Most of are com pretty forgetting with weather related claims 859 01:00:37.119 --> 01:00:42.239 right now. Yeah, by that coupled with another claim could cause an issue. 860 01:00:42.280 --> 01:00:45.400 And you know, I mean, if you have a need to replace 861 01:00:45.440 --> 01:00:46.440 your roof, then you're going to have to do that, or if you 862 01:00:46.440 --> 01:00:52.639 have twenty thousand damage, obviously you're going to use your insurance to do that. 863 01:00:52.760 --> 01:00:55.079 Yeah, of course something to be aware of. But I wonder how 864 01:00:55.119 --> 01:01:00.440 many people. I wonder how many people out there right now that when they 865 01:01:00.480 --> 01:01:04.480 got that renewal in the last say six months from their homeowners and didn't even 866 01:01:04.519 --> 01:01:07.079 look at it, but they signed off and accepted it. I wonder how 867 01:01:07.119 --> 01:01:15.119 many people have actual cash value now on wind and hail perils and just way 868 01:01:15.400 --> 01:01:19.599 or a percentile like Marco was talking about, where you know, if you're 869 01:01:19.679 --> 01:01:22.800 dwelling is a million dollars and you got a four percent my god, you 870 01:01:22.840 --> 01:01:30.360 have a forty thousand dollars deductible for insurance, which is arguably no insurance. 871 01:01:30.639 --> 01:01:32.559 How many people do you think are out there right now that think if they 872 01:01:32.599 --> 01:01:37.039 got hail damage, their coverag jeremy. But really their deductible is so high, 873 01:01:37.280 --> 01:01:39.800 you know they're going to at least have to come out of pocket ten 874 01:01:39.840 --> 01:01:44.440 to twenty grand. It's a good amount. I mean, I think we 875 01:01:44.639 --> 01:01:49.360 catch even when I'm running clothes or any of us, and we pointed out 876 01:01:49.400 --> 01:01:52.159 to people. Some of them are aware of it, and that's you know, 877 01:01:52.199 --> 01:01:54.880 what they chose, But most of them have no idea that they have 878 01:01:55.000 --> 01:02:00.920 actual cash value currently. And that's the hard part is we're quoting a replacement 879 01:02:00.960 --> 01:02:06.320 cost policy. Yeah, of course. Wait, it gets harder to find 880 01:02:06.360 --> 01:02:08.599 a really good saving at least on the front end. But if you're low, 881 01:02:09.599 --> 01:02:13.000 yeah, you get hit on the back end with that damage. I 882 01:02:13.000 --> 01:02:15.639 mean, all that money you saved could come out of your pocket tenfold. 883 01:02:15.800 --> 01:02:19.840 I mean, it's really that nutly. Hold on a second. I'm gonna 884 01:02:19.880 --> 01:02:22.679 put you on hold if you can, because there's some people on with insurance 885 01:02:22.760 --> 01:02:24.639 questions. I don't know which direction they're going to go, so hold if 886 01:02:24.679 --> 01:02:28.519 you can. But anybody out there, if you have not looked at your 887 01:02:28.559 --> 01:02:30.920 deck page in a while, you want to make sure you don't have an 888 01:02:30.960 --> 01:02:36.119 ACV policy unless if you know what you're getting into. But that means actual 889 01:02:36.199 --> 01:02:39.320 cash value. If you have a twenty year shingle and it's nineteen years old 890 01:02:39.400 --> 01:02:44.199 and you got hit with hell yesterday and there's hal damage, well, if 891 01:02:44.199 --> 01:02:49.079 that roof costs twenty grand, nineteen thousand of it's what you're coming out of 892 01:02:49.119 --> 01:02:53.719 pocket on an ACV. Because your roof almost lived through its entire life expectancy. 893 01:02:53.960 --> 01:02:57.760 You got to really watch that. Then those other ones, those sneaky 894 01:02:57.800 --> 01:03:01.960 deductibles Marco was talking about that they're really crazy because you got a million, 895 01:03:02.000 --> 01:03:08.960 two million dollar house with a three percent a three to ten percent price on 896 01:03:09.199 --> 01:03:14.480 top of whatever you're paying in premiums. You got to pay a three percent 897 01:03:14.800 --> 01:03:19.360 to get that roof fix of the value of your home, so you could 898 01:03:19.400 --> 01:03:22.840 be sixty seventy grand out of pocket and the roof isn't going to cost that 899 01:03:22.960 --> 01:03:27.880 much. So once again, arguably no damage or no coverage, Dan, 900 01:03:27.920 --> 01:03:30.280 what's going on with you? Well, I'm more to be pitied. It 901 01:03:30.360 --> 01:03:35.760 all me in I have to find a new homeowner's policy because safe goes ripping 902 01:03:35.840 --> 01:03:38.639 us off, and need a better policy for my truck. And I have 903 01:03:38.679 --> 01:03:43.199 a commercial piece of property that I rent out to other people, and I 904 01:03:43.239 --> 01:03:45.880 have to find a policy for it too. All right, hold on a 905 01:03:45.920 --> 01:03:49.079 second three oh three seven one three eight two five to five, Jim, 906 01:03:49.360 --> 01:03:52.119 I promise I'll take your comment after this as well, and then if Jeremy 907 01:03:52.159 --> 01:03:57.760 can hang on, that would be great for Dan. One nine on the 908 01:03:58.039 --> 01:04:02.920 enjoy free Martino, Go with a sure thing Denver's best roofer Excel Roofing dot 909 01:04:02.960 --> 01:04:10.880 com. You don't pass cent until you're content. Time for an insurance check 910 01:04:10.960 --> 01:04:15.559 up free no obligation comparison call Compass Insurance paying too much your coverage at dozens 911 01:04:15.599 --> 01:04:19.280 of insurance companies find out now three o three seven seven to one. Help. 912 01:04:19.440 --> 01:04:24.000 You'll think you're his only customer when you choose Frank durand the real estate 913 01:04:24.039 --> 01:04:28.480 Man dot com to list your home with Remax Alliance three oh three nine two 914 01:04:28.559 --> 01:04:32.280 zero sixteen twenty two. All right, three oh three seven one three eight 915 01:04:32.320 --> 01:04:35.920 two five five three oh three Martino, don't forget. You can hear us 916 01:04:36.000 --> 01:04:40.920 talk. We were going down a little bit of memory lane during that last 917 01:04:40.920 --> 01:04:45.000 break of is Shannon and I talking about old co hosts. It's amazing how 918 01:04:45.039 --> 01:04:49.239 many people we've known in this business at well, there's actually been a bunch 919 01:04:49.280 --> 01:04:54.880 to have committed suicide. It's unbelievable. More than it's really remarkable. And 920 01:04:54.920 --> 01:04:58.280 then a bunch ofest placed to work. Yeah, and then a bunch of 921 01:04:58.320 --> 01:05:02.280 people have just of course die. It's really crazy. But we were talking 922 01:05:02.320 --> 01:05:05.639 about one guy in particular. I'm not going to go into it on the 923 01:05:05.639 --> 01:05:09.239 air, but my whole point was if you go to YouTube dot com, 924 01:05:09.639 --> 01:05:13.039 type in Troubleshooter Network, you can watch and listen to us at any time. 925 01:05:13.199 --> 01:05:15.760 A lot of people actually listen and watch the show that way. All 926 01:05:15.800 --> 01:05:19.079 the archive shows are up there. As soon as we're done recording, they 927 01:05:19.159 --> 01:05:25.320 appear up there once again. Just type in Troubleshooter Network on YouTube. Now 928 01:05:26.039 --> 01:05:29.800 I think we left off with Dan. Did Dan have that question Dan you 929 01:05:29.880 --> 01:05:31.400 were looking for. I'm going to bring up both of you, So I'm 930 01:05:31.440 --> 01:05:35.679 going to lock Dan in and lock Jeremy and Dan. Your question was safe 931 01:05:35.679 --> 01:05:40.119 co is dropping you? Is that correct? Or? He said they're ripping 932 01:05:40.159 --> 01:05:43.199 you up a lot. They raised it a lot, So I'm looking for 933 01:05:43.239 --> 01:05:46.480 another one. I want to get another policy for my truck. Yeah, 934 01:05:46.559 --> 01:05:50.360 just because they're seem high and I have a commercial piece of property that I 935 01:05:50.400 --> 01:05:54.840 rent out to other people, I need a policy on it. The main 936 01:05:54.880 --> 01:05:59.719 thing I'm wondering is how much information can I safely give these people? Give 937 01:05:59.760 --> 01:06:01.679 who? What? People? Man? What? People? Insurance, the 938 01:06:01.760 --> 01:06:08.440 insurance seller. They're they're asking me for everything but the size of my underwear. 939 01:06:08.559 --> 01:06:13.079 I just we're not real comfortable giving them all of this personal information. 940 01:06:13.519 --> 01:06:15.920 But I don't even know if I'm gonna do business with them. You know, 941 01:06:15.000 --> 01:06:18.800 that's Jeremy. What is okay? So he said commercial property, but 942 01:06:18.840 --> 01:06:23.400 he also has let's just say home and auto. So hold on, hold 943 01:06:23.440 --> 01:06:27.239 on, Dan, So, Jeremy, that's a good question. It does 944 01:06:27.280 --> 01:06:31.559 seem like you're getting a rectal examination when you call up to get an insurance 945 01:06:31.679 --> 01:06:35.400 quote. Now, so what what What is the basic information you guys asked 946 01:06:35.440 --> 01:06:43.239 for. We're gonna need name, data, birth, address, social drivers 947 01:06:43.239 --> 01:06:45.880 in the house. We don't need a solid security number. What does the 948 01:06:45.960 --> 01:06:50.639 clue report activate on the data birth or how does the clue report come up? 949 01:06:51.599 --> 01:06:56.320 Yeah, name data, birth and address Okay, you can get that, 950 01:06:56.920 --> 01:06:59.559 Dan. That's normal these days, man. I mean I think if 951 01:06:59.559 --> 01:07:01.679 you order food on the McDonald's app, you give them more than that. 952 01:07:03.159 --> 01:07:09.360 I don't know about that read at home, but it's just disturbing. I've 953 01:07:09.400 --> 01:07:12.239 had so many of them ask for so much person. Yeah, but that's 954 01:07:12.320 --> 01:07:15.039 that's all they're gonna ask you over a compass. Listen, Man, I've 955 01:07:15.039 --> 01:07:18.199 been using these guys forever forever. I mean, coming up on ten plus 956 01:07:18.320 --> 01:07:21.199 years. I guess that's not forever, but it's a long damn time. 957 01:07:21.599 --> 01:07:25.199 Well, give me a number for them, and then i'll person County. 958 01:07:25.239 --> 01:07:28.039 I'll call them. Yeah, it can be anywhere in Colorado. They do 959 01:07:28.119 --> 01:07:30.360 Wyoming, they do it. They help my. They just do everything for 960 01:07:30.480 --> 01:07:34.000 us three oh three nine nine six nine thousand. The other thing they do 961 01:07:34.079 --> 01:07:38.800 what a lot of these other brokers don't do. They do all that commercial 962 01:07:38.840 --> 01:07:42.480 stuff too. Man, talk about that rental property, Jeremy. How many 963 01:07:42.480 --> 01:07:45.719 different providers we know you have depending on home or car. You got thirty 964 01:07:45.760 --> 01:07:48.960 plus that you guys like or whatever it is. But how about when it 965 01:07:49.000 --> 01:07:54.639 comes to a commercial building. Say so, Dan, you rented out what's 966 01:07:54.719 --> 01:07:59.280 done in the building? Three eighth. So it goes to a plumber. 967 01:07:59.320 --> 01:08:02.199 I got it up Lions repair guy and got it. Two people actually just 968 01:08:02.360 --> 01:08:06.480 use it to store their big toys. What is kind what kind of insurance 969 01:08:06.559 --> 01:08:12.159 is that, Jeremy, Usually that's going to be a lesser's risk policy. 970 01:08:12.519 --> 01:08:15.359 Okay, and yeah we have you know, the market's crazy right now, 971 01:08:15.560 --> 01:08:20.439 so depending on what you know the tenants are, yeh dictates how many markets 972 01:08:20.479 --> 01:08:25.479 we have. But yeah, I mean that's something our commercial team does a 973 01:08:25.479 --> 01:08:29.399 lot of it. And then how about I remember when we actually had employees 974 01:08:29.439 --> 01:08:32.960 here at the Troubleshooter Network, like I don't know, fifteen years ago, 975 01:08:33.680 --> 01:08:39.319 and we and the only reason we did is because we just we didn't have 976 01:08:39.359 --> 01:08:41.560 a good accountant at the time. I'll leave it that way. We probably 977 01:08:41.560 --> 01:08:44.880 shouldn't have, but we had to have Workmen's Comp for a couple people. 978 01:08:45.680 --> 01:08:49.840 And I remember, just from my goodyear days when I had fifty employees, 979 01:08:49.920 --> 01:08:55.359 Pinnacle was kind of the only game in town, and everything was Pinnacle. 980 01:08:55.760 --> 01:09:01.479 But in this particular case, when I shopped with you are Workmen's Comp for 981 01:09:01.600 --> 01:09:05.720 TSN, you actually found a cheaper one, and you guys told me the 982 01:09:05.760 --> 01:09:11.439 reason Pinnacle wasn't cheaper. Is some of the companies, depending on what industry 983 01:09:11.479 --> 01:09:15.239 coded is, can be a lot less than Pinnacle, And that was astounding. 984 01:09:15.680 --> 01:09:17.720 I didn't know. I've owned so many businesses over the years, and 985 01:09:17.880 --> 01:09:23.119 everyone in Colorado, I honest to God, thought Pinnacle was the only place 986 01:09:23.159 --> 01:09:27.039 to use. But that's not true. In some industries, they might be 987 01:09:27.079 --> 01:09:30.920 the only one that give you a good rate. But it's doesn't like farmers 988 01:09:30.000 --> 01:09:33.399 even in all state and some of these ones that we don't even like, 989 01:09:33.479 --> 01:09:38.199 do they sell stuff like that as well? Or no, I think some 990 01:09:38.239 --> 01:09:41.640 of them do have. It's crazy, kind of hit a nail on the 991 01:09:41.640 --> 01:09:46.319 head. It is very industry specific. So Pinnacle's kind of the catch all. 992 01:09:46.600 --> 01:09:49.680 They're the ketch all where they'll do it, you know. All right, 993 01:09:50.600 --> 01:09:55.439 So listen, man, here's the bottom line. Jeremy, I really 994 01:09:55.479 --> 01:09:58.960 appreciate you guys coming on, and we might end up calling you back. 995 01:09:59.000 --> 01:10:00.399 You know how this show goes. You take one, you get one hundred 996 01:10:00.520 --> 01:10:05.960 plus the hailstorms yesterday. But listen the Insurance Help Center dot com or just 997 01:10:06.039 --> 01:10:11.760 simply go to call three oh three nine nine six nine thousand. Three oh 998 01:10:11.800 --> 01:10:15.039 three nine nine six nine thousand great guys. Hey, listen, we got 999 01:10:15.039 --> 01:10:17.039 a lot coming up. We're gonna talk to Marco Bendinelli. We're gonna talk 1000 01:10:17.079 --> 01:10:23.000 to Mark Conkle. We're gonna get this in rowan go with a sure thing 1001 01:10:23.119 --> 01:10:27.520 Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're 1002 01:10:27.600 --> 01:10:33.560 contenth time for an insurance check up free, no obligation. In comparison, 1003 01:10:33.680 --> 01:10:39.800 call Compass Insurance paying too much your coverage at dozens of insurance companies find out 1004 01:10:39.800 --> 01:10:43.359 now three oh three seven seven to one help. You'll think you're his only 1005 01:10:43.439 --> 01:10:46.239 customer when you choose Frank durand the real estate Man dot com to list your 1006 01:10:46.279 --> 01:10:57.600 home with Remax Alliance three oh three nine two zero sixteen twenty two rift. 1007 01:11:00.840 --> 01:11:06.319 So you don't help, you come running just as fast as we can. 1008 01:11:08.159 --> 01:11:14.239 Show the shoot is gonna help coming man. This is the Troubleshooter Show. 1009 01:11:14.840 --> 01:11:17.840 No Tom Martinez, welcome, Welcome to the show. The only show. 1010 01:11:17.880 --> 01:11:21.279 But it's how we're here to solve your problems. We're here to help you 1011 01:11:21.319 --> 01:11:25.479 out. We're trying to recoup money from me if you've been ripped off. 1012 01:11:25.520 --> 01:11:29.720 We like helping people. That's what we do over three hundred million dollars. 1013 01:11:30.479 --> 01:11:35.079 Three hundred million dollars. Think about that in exchanges and refunds and cash and 1014 01:11:35.159 --> 01:11:41.439 everything else. It's an incredible number. Tom has done over forty five years 1015 01:11:41.560 --> 01:11:45.720 right here in Denver. You realize he is the longest person on the radio 1016 01:11:45.840 --> 01:11:53.520 with the same show in the country. Now, Pat Sayjack, I got 1017 01:11:53.520 --> 01:11:59.039 this wrong. The other day was Pat Sayjack hosted the longest running game show 1018 01:11:59.840 --> 01:12:02.279 in the country and retired. I think it was last Friday. At least 1019 01:12:02.279 --> 01:12:05.720 the last episode played forty one years. I didn't even know that show was 1020 01:12:05.800 --> 01:12:12.479 around that long, forty one years. Incredible. Marco Bendinelli had just heard, 1021 01:12:12.920 --> 01:12:16.279 also in studio, my friend at pro Bid Energy, Mark Cunkle. 1022 01:12:16.359 --> 01:12:18.840 How are you Mark doing great? How are you doing? Doing pretty good 1023 01:12:19.079 --> 01:12:23.279 fun show today? Yeah, we are. We're bouncing stuff. What I 1024 01:12:23.319 --> 01:12:26.680 really like doing is getting good information out there. That's why I like people 1025 01:12:26.680 --> 01:12:30.439 on our referral list. Honest to god, I just do now. Jim, 1026 01:12:30.520 --> 01:12:32.720 I told you i'd come to your next so I will. But then 1027 01:12:32.840 --> 01:12:38.640 Lacey, she's got an issue with the police, and how they responded. 1028 01:12:39.239 --> 01:12:43.399 I don't know if it was to her or to whom in Colorado Springs. 1029 01:12:43.399 --> 01:12:45.000 But we're going to get to that pretty quick. Hey, Jim, what's 1030 01:12:45.039 --> 01:12:48.279 going on with you? By the way, three oh three seven one three 1031 01:12:48.319 --> 01:12:51.640 eight two five five two open lines, Good time to get through. You've 1032 01:12:51.640 --> 01:12:56.520 been ripped off. You need some help. Three zero three Martino, three 1033 01:12:56.720 --> 01:13:00.439 zero three Martino, Go ahead, Jim. Actually it's Jay. Oh, 1034 01:13:00.479 --> 01:13:05.159 I'm sorry, Jay, Kelly, Kelly, that's right, Kelly, what 1035 01:13:05.840 --> 01:13:11.279 Kelly? I think you should resign at this point. Okay, well wait 1036 01:13:11.319 --> 01:13:14.720 a minute, No, not today. No, his name was Jay, 1037 01:13:14.840 --> 01:13:17.560 not Jim. I'm done. If it starts with J doesn't mean it can 1038 01:13:17.640 --> 01:13:23.079 be anything. It could be John, Joshua. Go ahead. Jay. 1039 01:13:23.239 --> 01:13:26.239 You can call me Ray, or you can call me Jay. Okay, 1040 01:13:26.319 --> 01:13:28.720 Jay, I'll go with your name. Go ahead, sir. All right, 1041 01:13:28.760 --> 01:13:31.119 that's great. Uh. Something that I thought maybe it should be touched 1042 01:13:31.119 --> 01:13:38.479 on with the insurance stuff with automobiles is once they totally even if you keep 1043 01:13:38.479 --> 01:13:43.479 the title and they don't do anything but just deduct that from your check your 1044 01:13:43.920 --> 01:13:47.640 your card number, you've been number goes into a database as a total YEP, 1045 01:13:47.840 --> 01:13:50.640 and then you're not you're not able to get comprehensive on it again. 1046 01:13:50.840 --> 01:13:55.079 So you're not going to be able to buy the insurance, first of all, 1047 01:13:55.079 --> 01:13:59.159 and it's not going to get another week total. We've had callers check 1048 01:13:59.399 --> 01:14:02.960 JA. We've had callers that have made pretty much that same mistake. One 1049 01:14:02.960 --> 01:14:08.279 of them I can think of the vehicle was actually totally it wasn't for Hale. 1050 01:14:08.359 --> 01:14:11.720 It's because it was in a really bad accident. They bought it back 1051 01:14:11.760 --> 01:14:15.600 from the insurance company. They went through all the you know, the restoration 1052 01:14:15.800 --> 01:14:20.520 and spending money to fix it and all that stuff, and then what happened. 1053 01:14:21.439 --> 01:14:26.880 What happened is he ensured it. It got totaled again or he totally 1054 01:14:27.079 --> 01:14:30.479 ran into a tree, I don't exactly remember. And they would not give 1055 01:14:30.520 --> 01:14:33.600 him the value of that car if it did not have that salvage title. 1056 01:14:34.800 --> 01:14:39.880 Right, And here's another problem that a consumer has to watch for if it's 1057 01:14:39.920 --> 01:14:44.920 been totaled. But they never relinquished the car. They kept it. The 1058 01:14:44.960 --> 01:14:48.439 paper title they have does not say anything on it because it was never it's 1059 01:14:48.479 --> 01:14:53.279 not branded and they're turned over. So you're sitting there buying a car from 1060 01:14:53.279 --> 01:14:56.720 someone. If they don't, it's against the lob. No. They they 1061 01:14:56.720 --> 01:14:59.720 wouldn't know until they went and registered it. Then when they got the new 1062 01:14:59.760 --> 01:15:02.439 type, they'd see the brand on it, and it becomes a heck of 1063 01:15:02.520 --> 01:15:08.239 a hassle. What business are you in, man? Might be remodels and 1064 01:15:09.239 --> 01:15:12.520 oh okay, so nothing to do with insurance or anything like that. No, 1065 01:15:13.199 --> 01:15:15.920 have you lived through those Have you lived through one of those situations? 1066 01:15:16.600 --> 01:15:20.840 You know what? I'm kind of the Tomartino of my group of friends. 1067 01:15:20.880 --> 01:15:26.039 I help everybody with everything. Okay, just who I am? That can 1068 01:15:26.079 --> 01:15:30.319 be dangerous. I call your show a lot and help all right, j 1069 01:15:30.479 --> 01:15:31.800 Hey, I appreciate the call. In the comment, man, we have 1070 01:15:31.960 --> 01:15:36.600 had people in that predicament, no doubt about it. Go ahead, Doc, 1071 01:15:36.640 --> 01:15:40.239 I see approach. I just wanted to ask my I thought I could 1072 01:15:40.279 --> 01:15:45.199 fill a mister Rogers and ask Jim if he'll be my friend if he helps 1073 01:15:45.199 --> 01:15:51.399 everybody. That's true. Yeah, that's kind of I think Tom. He 1074 01:15:51.520 --> 01:15:56.159 just made me think of Tom in a way. So Tom got ripped off 1075 01:15:56.199 --> 01:16:00.520 on a car deal when he was in college. That was his first, 1076 01:16:00.720 --> 01:16:03.560 uh kind of rip off someone. And I'll have to ask him about it 1077 01:16:03.560 --> 01:16:06.239 because I haven't heard the story in a while, But he literally got ripped 1078 01:16:06.279 --> 01:16:11.520 off by a car deal in college. Or on his way to college. 1079 01:16:11.920 --> 01:16:15.960 And I think it was a woman that ripped him off, and he got 1080 01:16:15.000 --> 01:16:18.439 a job at I want to see a newspaper. I hate when I'm talking 1081 01:16:18.520 --> 01:16:23.640 for someone else, but it's interesting. And he was writing columns, like 1082 01:16:23.680 --> 01:16:27.319 a troubleshooting column or something how not to get ripped off. And I think 1083 01:16:27.439 --> 01:16:30.800 really his whole career doing this started over, you know, in high school 1084 01:16:30.920 --> 01:16:34.439 or in college with this car deal. But I'm sure someone can call him 1085 01:16:34.479 --> 01:16:38.279 up and ask him. Go ahead, Marco, Well, I was gonna 1086 01:16:38.279 --> 01:16:41.800 say, or he called the Bendinelli Law firm and then and then we made 1087 01:16:41.800 --> 01:16:45.560 it right for him. Man, just these plugs. See you see you're 1088 01:16:45.600 --> 01:16:50.239 not learning anything over there, Mark with uh, yeah, I just it's 1089 01:16:50.319 --> 01:16:56.920 kind of funny. I well, I don't know. I think I want 1090 01:16:57.000 --> 01:17:00.039 Mark Major to say it because he's so good at advertising. Jean Fuller is 1091 01:17:00.079 --> 01:17:04.119 going to be sitting there tomorrow like he's gonna double triple whatever you're doing. 1092 01:17:04.199 --> 01:17:06.800 I like John, and I recommend that he calls me if he's in a 1093 01:17:06.840 --> 01:17:15.479 car accident. No, okay, someone gets kapitalist in the building. You 1094 01:17:15.520 --> 01:17:20.279 know what would be funny? Can you imagine this dragon imagine this, Dan 1095 01:17:21.800 --> 01:17:30.119 Marco and Fuller and me. First of all, all you would hear on 1096 01:17:30.159 --> 01:17:35.199 the radio is this. You'd have fourteen conversations going on and not one damn 1097 01:17:35.199 --> 01:17:41.640 thing getting done. Right If what happens when attorneys get around here, if 1098 01:17:41.680 --> 01:17:45.720 Mark's talking, no lawyer can get a word in edge last to my whole 1099 01:17:45.760 --> 01:17:47.720 defense, they just finally say, I forget it, get out of here, 1100 01:17:48.039 --> 01:17:51.399 all right? This one sounds really serious, Lacy. What is going 1101 01:17:51.439 --> 01:17:55.520 on with you? Would I have up on my screen? Sounds horrible? 1102 01:17:55.560 --> 01:17:59.760 It says something with the police response. Did they not respond? Did they 1103 01:18:00.239 --> 01:18:04.119 respond? What is the situation? Lacey? Well, it actually kind of 1104 01:18:04.159 --> 01:18:11.640 happened twice. So my car was stolen and fountains, So that happened fountain 1105 01:18:11.720 --> 01:18:15.439 and not the spring. The other one happened in the spring. And I 1106 01:18:15.880 --> 01:18:20.560 had, you know, some some stuff in my car jump box and things 1107 01:18:20.640 --> 01:18:28.439 like that, and the person that possibly stole my car was selling my things 1108 01:18:28.479 --> 01:18:34.359 on marketplace. Oh my goodness, you saw your own stuff? Yeah? 1109 01:18:34.399 --> 01:18:39.920 Absolutely, And I mean I knew it was mine because you know, for 1110 01:18:40.039 --> 01:18:44.680 one, it's my stuff. But why would you now that's a good no, 1111 01:18:44.680 --> 01:18:46.199 no, no no, But you just asked a good question that I'm 1112 01:18:46.199 --> 01:18:48.680 going to ask. Now, how did you know it was your stuff? 1113 01:18:48.680 --> 01:18:53.199 You said it jump box. I don't think unless if it was engraved with 1114 01:18:53.239 --> 01:18:56.640 your name, how do you know it was your stuff? Or how would 1115 01:18:56.640 --> 01:19:00.840 the police know it was your stuff? Well, that's the exactly what they 1116 01:19:00.960 --> 01:19:04.119 asked me. They said, Uh, oh, I'm losing my name on 1117 01:19:04.159 --> 01:19:10.720 it. So your name was on it. I don't know my name was 1118 01:19:10.760 --> 01:19:12.960 not on Oh, I'm sorry, of course it wasn't. I mean, 1119 01:19:13.000 --> 01:19:16.680 you're going in and out on your phone. So so what ultimately happened? 1120 01:19:16.680 --> 01:19:20.239 You called up the police, the Colorado Springs police, and said, hey, 1121 01:19:20.279 --> 01:19:25.079 I see my stuff being sold, and they didn't do anything about it. 1122 01:19:25.159 --> 01:19:30.039 Is that where this is going? Correct? Did they do anything about 1123 01:19:30.079 --> 01:19:33.359 it? Did they try to respond to it at all? No? The 1124 01:19:33.479 --> 01:19:36.960 detective told me and said, well, you didn't write your name on it. 1125 01:19:38.039 --> 01:19:42.279 There's no proof of it's your stuff, so we're not going to help 1126 01:19:42.319 --> 01:19:45.319 you. Tell me what stuff it was besides the jump box, what other 1127 01:19:45.399 --> 01:19:53.600 stuff? Expensive? Sunglasses? I do stitch fix and so I had just 1128 01:19:53.720 --> 01:19:58.920 went to the post office and picked up my stitch pitch box and it was 1129 01:19:58.960 --> 01:20:03.479 all taped up and news. It was that the jump box expensive sunglasses. 1130 01:20:03.840 --> 01:20:09.800 Everything's expensive. Yeah, that sucks. And they were all like in the 1131 01:20:09.880 --> 01:20:13.359 same on the same I don't know how marketplace works. Are like all on 1132 01:20:13.399 --> 01:20:17.000 the same ad everything, Yeah, the same person. Did you reach out? 1133 01:20:17.000 --> 01:20:19.920 Here's what I would have done. I would have reached out and said, 1134 01:20:19.920 --> 01:20:25.079 I'm interested, where can we meet? I thought about it, but 1135 01:20:25.119 --> 01:20:28.960 I got scared. Is it still up there now? Is it still up 1136 01:20:29.079 --> 01:20:32.680 now? It's down? That would be perfect to do tomorrow, Honest to 1137 01:20:32.760 --> 01:20:39.479 goodness, Gosh, everything was sold. Yeah, it's sold and gone. 1138 01:20:39.520 --> 01:20:42.239 Man, Yeah, that sucks. I don't know what police are supposed to 1139 01:20:42.239 --> 01:20:45.560 do these days though, Honest to goodness, I don't even know how. 1140 01:20:45.159 --> 01:20:49.239 I don't know what they could do by simply a Facebook marketplace. So what 1141 01:20:49.279 --> 01:20:54.279 do you think, Marco? Honestly, just you're firmed us a little, 1142 01:20:54.359 --> 01:21:00.119 you know, criminal defense and stuff as well. So what what would you 1143 01:21:00.159 --> 01:21:02.640 expect the police to do in that? First of all, I guess the 1144 01:21:02.760 --> 01:21:08.079 person that didn't own the stuff was probably giving a deal. I'm sure, 1145 01:21:08.640 --> 01:21:11.800 okay that was that was like a little off color joke, But anyway, 1146 01:21:13.119 --> 01:21:15.520 I think the detective should have done something you know, I mean, I 1147 01:21:15.520 --> 01:21:20.720 mean, if they're overwhelmed, they're investigating violent crimes, you know, obviously 1148 01:21:20.840 --> 01:21:25.880 it's going to take some kind of precedents, right, but while this may 1149 01:21:25.920 --> 01:21:30.600 be things of smaller value, yeah, it was still there was an auto 1150 01:21:30.720 --> 01:21:34.000 theft. You know, this is dree and they should have investigated it. 1151 01:21:34.600 --> 01:21:39.199 Well, okay, well the auto theft, but that's not what she's talking. 1152 01:21:39.239 --> 01:21:42.720 Well hold on are you? Are you saying whatever happened to the car? 1153 01:21:42.800 --> 01:21:46.319 Was it recovered? Yes, and that's a whole other story. Yeah, 1154 01:21:46.359 --> 01:21:49.039 but but hold on, hold on, I just hold on, Lacy, 1155 01:21:49.159 --> 01:21:53.399 seriously, I just want to finish with Marco because I you know, 1156 01:21:53.439 --> 01:21:56.159 what can I say has nothing to do with the car. At this point, 1157 01:21:56.479 --> 01:22:00.079 she is saying, after she got her car back, these items are 1158 01:22:00.119 --> 01:22:03.920 on eBay. She knows they were stolen. But if I called the police 1159 01:22:04.000 --> 01:22:09.600 up right now and had a Michelin tire for sale on eBay and someone's trying 1160 01:22:09.600 --> 01:22:13.199 to buy it or something, that's an inside joke. But anyhow, if 1161 01:22:13.680 --> 01:22:15.920 that happened, how would the police. I'd love for a police officer to 1162 01:22:15.960 --> 01:22:20.279 call I call up and go, hey, I see my tire on eBay 1163 01:22:20.319 --> 01:22:25.039 for sale that someone stole off my car for one hundred bucks? What would 1164 01:22:25.079 --> 01:22:29.479 I expect them to do? This? Young lady sounds pretty competent, incredible, 1165 01:22:29.920 --> 01:22:34.039 And if if I think she is circumstantial evidence, you know what I 1166 01:22:34.039 --> 01:22:36.439 mean? You know, you get the car back, but you got the 1167 01:22:36.640 --> 01:22:41.159 you know you got the xbox that was in the car. Did you get 1168 01:22:41.239 --> 01:22:44.600 insurance money? By the way, did you at least get Did you have 1169 01:22:44.680 --> 01:22:48.760 coverage on your items in the car? I'm not sure. I only had 1170 01:22:50.560 --> 01:22:56.479 uh partial coverage? You only had liability. Do you do you own a 1171 01:22:56.520 --> 01:22:59.399 house? Do you have good question mark? You know? Do you have 1172 01:22:59.439 --> 01:23:03.800 homeowners or no? No? How about renders insurance? Not at the time, 1173 01:23:04.439 --> 01:23:08.159 it sucks, she just got ripped off. The bottom line, I 1174 01:23:08.359 --> 01:23:11.880 was hoping, honestly that the ad was still up. How we could have 1175 01:23:11.960 --> 01:23:15.479 helped you out in this scenario is go meet him and get your stuff back. 1176 01:23:15.560 --> 01:23:17.319 If we can prove it your stuff, maybe we could do the job 1177 01:23:17.359 --> 01:23:23.760 of the Colorado Springs detectives. Yeah. I can go. I can really 1178 01:23:23.800 --> 01:23:26.479 go either way. I don't know how busy they are down there. I 1179 01:23:26.600 --> 01:23:30.000 just have no idea. I just don't know on that. But Lacy just 1180 01:23:30.079 --> 01:23:32.159 out of curiosity. What was the part with the car real quick? You 1181 01:23:32.199 --> 01:23:36.039 said, that's a whole nother story. What was it? I mean, 1182 01:23:36.079 --> 01:23:39.640 I just had to pay to get my car out of tow, and then 1183 01:23:39.680 --> 01:23:44.840 it was on the stuff because they got sh and I had to pay for 1184 01:23:44.920 --> 01:23:47.039 the damage. I know, you get your car gets stolen, you got 1185 01:23:47.039 --> 01:23:49.840 to pay. You didn't have You should have had the coverage and you wouldn't 1186 01:23:49.840 --> 01:23:53.600 have had to. But it is. It really does suck. I think 1187 01:23:53.720 --> 01:23:58.720 Denver. I think Denver. If the car's stolen and impounded in Denver by 1188 01:23:58.720 --> 01:24:01.000 the police, I don't think you have to pay to get your own car 1189 01:24:02.239 --> 01:24:06.199 in Denver. You did have to pay. I didn't know that. Not 1190 01:24:06.239 --> 01:24:13.399 only that's today because a lot of this closed on Caesar Chef's Day, so 1191 01:24:13.520 --> 01:24:16.800 I could I've doubled it all right, Hey, lazy, I'm sorry. 1192 01:24:16.840 --> 01:24:19.319 There's not much we're gonna be able to help you with there. If it 1193 01:24:19.399 --> 01:24:23.399 was still up for sale, I had some great ideas, but it's gone. 1194 01:24:24.199 --> 01:24:30.119 Did the guy have a phone number or any information? I I don't 1195 01:24:30.199 --> 01:24:34.119 remember what all information he had up. I screenshoted everything and I sent it 1196 01:24:34.159 --> 01:24:39.640 to the detective. Why don't you send that to us as well. Okay, 1197 01:24:39.920 --> 01:24:42.560 send that to us. These are the little kind of things I like. 1198 01:24:42.720 --> 01:24:45.479 I mean, really, I'd like digging into. We have a lot 1199 01:24:45.479 --> 01:24:48.279 of listeners in Colorado Springs. Hold on three O three seven one three A 1200 01:24:48.359 --> 01:24:53.039 two five five. Make sure we have her number. I would love to 1201 01:24:53.119 --> 01:24:56.479 track down some dirt bag like that. Did stole that? But let's say 1202 01:24:56.479 --> 01:25:00.960 you do show up, what do you possibly do? What do you possibly 1203 01:25:00.039 --> 01:25:02.479 do well? I mean, you know, if the guy got the stuff 1204 01:25:02.479 --> 01:25:04.640 that was in the car. No, But I'm saying you show up and 1205 01:25:04.720 --> 01:25:09.279 actually get a cop and get out there to try to get your stuff back. 1206 01:25:09.680 --> 01:25:12.840 It's gonna be he said. She said, how would you possibly prove 1207 01:25:12.880 --> 01:25:15.199 it? I'm not looking at trying to get the stuff back. I think 1208 01:25:15.239 --> 01:25:18.720 there's a bigger fish to fry. Well, there's definitely get this stuff the 1209 01:25:18.800 --> 01:25:23.279 thief. Where did you find Did you find this on the side of the 1210 01:25:23.359 --> 01:25:26.000 road? All right, hold on, I gotta break everybody. Hang tight. 1211 01:25:30.840 --> 01:25:34.920 Go with a sure thing Denver's Best roofer Excel roofing dot com. You 1212 01:25:34.920 --> 01:25:42.960 don't pay a cent until you're content. Time for an insurance check up free, 1213 01:25:43.039 --> 01:25:47.119 no obligation in comparison call Compass Insurance paying too much your coverage at dozens 1214 01:25:47.119 --> 01:25:50.439 of insurance companies. Find out now three O three seven to seven to one 1215 01:25:50.560 --> 01:25:55.199 help. You'll think you're his only customer when you choose Frank durand the real 1216 01:25:55.279 --> 01:25:59.840 estate Man dot com to list your home with Remax Alliance three oh three nine 1217 01:25:59.840 --> 01:26:06.960 two zero sixteen twenty two. All right, three oh three seven one three 1218 01:26:08.000 --> 01:26:11.000 eight two five five. You've been ripped off taking advantage of this is the 1219 01:26:11.039 --> 01:26:14.560 show for you. We got one line open three zero three Martino. I 1220 01:26:14.560 --> 01:26:17.720 always stress this couple things. One help at troubleshooter dot com. You can 1221 01:26:17.760 --> 01:26:23.000 email us anytime you'd You'll be shocked how quick you might get a response. 1222 01:26:23.039 --> 01:26:26.079 I'm not gonna say it's instant, but there's a lot of times I'll be 1223 01:26:26.119 --> 01:26:29.960 out at dinner and we'll get something coming in and I'll either call you back 1224 01:26:30.079 --> 01:26:32.119 or text you whatever it is. You got help at troubleshooter dot com. 1225 01:26:32.159 --> 01:26:35.439 You got three oh three Martino. That number works on and off the air. 1226 01:26:35.680 --> 01:26:39.479 When we're here, it comes here when we're not here. You can 1227 01:26:39.560 --> 01:26:42.720 leave a message or someone will answer it and try to help you. Three 1228 01:26:42.920 --> 01:26:47.479 zero three Martino. The other thing I want to bring up real quick is 1229 01:26:48.079 --> 01:26:51.479 I forgot the other thing. Oh no, no, no, YouTube dot 1230 01:26:51.520 --> 01:26:56.920 com. If you go to YouTube, type in Troubleshooter Network, you can 1231 01:26:56.960 --> 01:27:00.600 see the entire show, all four hours of it. You can see it, 1232 01:27:00.680 --> 01:27:02.560 hear it, and then during the commercial breaks, Hey Dragon, I 1233 01:27:02.600 --> 01:27:08.039 had someone say you're not bringing commercial breaks up? Is that by design or 1234 01:27:08.039 --> 01:27:10.840 what happened there? Do you know? Yeah, we're all good. I 1235 01:27:10.840 --> 01:27:13.439 don't know what the problem is. Okay, we'll look at that over the 1236 01:27:13.479 --> 01:27:16.079 break if this is an issue and try to get that. But while you're 1237 01:27:16.159 --> 01:27:19.439 listening to the show, you can hear us talk kind of off air. 1238 01:27:19.479 --> 01:27:21.800 It's kind of behind the scenes, if you will. Now, I did 1239 01:27:21.800 --> 01:27:27.239 want to discuss real quick, bad faith. Marco Bendinelli in studio. He's 1240 01:27:27.279 --> 01:27:30.720 gonna leave, He's got to pick somebody up at the airport. Well, 1241 01:27:30.800 --> 01:27:35.920 that's a long drive for you, man, Evergreen to the airport. I 1242 01:27:35.920 --> 01:27:42.560 mean DIA's like Kansas, Evergreen's like winter Park. That's a long drive. 1243 01:27:43.359 --> 01:27:46.039 You know, you know, last time you're for me. Last time I 1244 01:27:46.079 --> 01:27:51.079 saw Marco was probably Suzanne and I went up to meet him at his house. 1245 01:27:51.159 --> 01:27:55.720 Probably what was that Suzanne two weeks ago, A couple of weeks ago. 1246 01:27:55.960 --> 01:27:58.079 It was a lot of fun. So two weeks ago, we're we're 1247 01:27:58.079 --> 01:28:01.000 headed up there. We get a phone call from Marco. Marco's on the 1248 01:28:01.039 --> 01:28:04.640 side of I seventy. He had a blowout. He had a blowout on 1249 01:28:04.720 --> 01:28:09.000 his tire. And when I say he had a blowout, you couldn't believe 1250 01:28:09.039 --> 01:28:12.720 this thing. It did damage, Like the tire came off, it hit 1251 01:28:12.800 --> 01:28:17.079 something so hard, his gas gas tank cover. You know how you got 1252 01:28:17.079 --> 01:28:20.439 to pop it open to put gas in it. It was gone. The 1253 01:28:20.479 --> 01:28:25.520 car it probably needs a bumper easily and needs all this. So I started 1254 01:28:25.520 --> 01:28:28.279 digging into it. I said, didn't that didn't that light come on? 1255 01:28:28.439 --> 01:28:30.359 That light on that fancy car you got, didn't that light come on? 1256 01:28:30.720 --> 01:28:33.399 He goes, No, I had run flats. I had run flat tires. 1257 01:28:33.920 --> 01:28:36.079 I said, well, you can't run run flats for a week. 1258 01:28:36.640 --> 01:28:40.840 Run flats are good for, like, you know, thirty forty days. 1259 01:28:40.880 --> 01:28:44.119 I was in the tire business forever. You're making a lot of assumptions. 1260 01:28:44.159 --> 01:28:46.079 Mark, that's almost saying he's going to the airport to pick up a tire 1261 01:28:46.159 --> 01:28:48.359 from the bed. Now listen, that's where I'm going to come to the 1262 01:28:48.439 --> 01:28:54.119 next set in the back of his car. So at this point, Susanna 1263 01:28:54.159 --> 01:28:56.920 and I give him a ride. But at this point, guess what's in 1264 01:28:56.960 --> 01:29:00.039 the back of his car, Not even in the trunk, just in the 1265 01:29:00.039 --> 01:29:02.359 backseat of his car. You ready a tire? Now, I go, 1266 01:29:02.560 --> 01:29:06.520 wait a minute, You've got a tire in your seat. But you've been 1267 01:29:06.600 --> 01:29:12.199 running on this run flat for a while. What's going on here? Well, 1268 01:29:12.800 --> 01:29:16.520 he ordered the tire from eBay and the tire showed up, and now 1269 01:29:17.079 --> 01:29:23.960 Marko's dying over here. So so he gets a tire from eBay and it 1270 01:29:24.039 --> 01:29:27.680 shows up, but he has a blowout it to very last minute. It's 1271 01:29:27.840 --> 01:29:31.159 nice that you've got friends like Susan and I to help you in those kind 1272 01:29:31.199 --> 01:29:35.920 of circumstances. That's what I want to say. There are some lawyers that 1273 01:29:36.079 --> 01:29:41.399 know which end of the screwdriver holed, yes, and some of us, 1274 01:29:42.239 --> 01:29:45.920 you know, do things to save money and then and then donate the extra 1275 01:29:46.000 --> 01:29:50.880 money to you know, wonderful causes to charity. When is the last time, 1276 01:29:51.079 --> 01:29:57.399 uh, when is the last time you actually bought a tire not on 1277 01:29:57.479 --> 01:30:02.359 eBay? Mark I don't like this. These questions. I'm usually you know, 1278 01:30:03.159 --> 01:30:06.359 the questions I asked, the questions, you provide the answer. Let's 1279 01:30:06.640 --> 01:30:11.399 get serious for a second. Bad faith a lot of people. Let's take 1280 01:30:11.439 --> 01:30:14.880 a homeowner's claim. They think they have a claim, whatever it is, 1281 01:30:15.039 --> 01:30:21.000 doesn't matter. Insurance company just puts up roadblock after roadblock after roadblock. What 1282 01:30:21.279 --> 01:30:26.439 happens from there? What can someone do? They simply say you have no 1283 01:30:26.560 --> 01:30:30.439 damage, or they say you didn't have the right coverage. If someone finds 1284 01:30:30.520 --> 01:30:33.800 himself in that position, what can you guys do at Bend and Ellie Law? 1285 01:30:34.920 --> 01:30:39.760 You know, like, for example, I'm reviewing a letter the other 1286 01:30:39.840 --> 01:30:44.960 day. Right guy has a legitimate claim, got a million dollars worth of 1287 01:30:45.479 --> 01:30:51.880 uninsured under insured motors coverage. Right and this carrier you know, I'm not 1288 01:30:51.920 --> 01:30:56.880 going to say the name, but you know, maybe you're in good hands, 1289 01:30:57.079 --> 01:31:00.199 got maybe you're a good neighbor, got in the but anyway, maybe 1290 01:31:00.199 --> 01:31:04.920 you're uh, you know, under the umbrella. But anyway, you know, 1291 01:31:04.960 --> 01:31:09.680 they write this five page letter, not to me, because they wrote 1292 01:31:09.680 --> 01:31:14.840 it to the insured prior to them hiring me. And they wrote this five 1293 01:31:14.880 --> 01:31:19.079 page letter quoting all these parts of the policy without saying how they applied, 1294 01:31:20.680 --> 01:31:24.960 you know, to uh to exical pay coverage, or to say this guy 1295 01:31:25.000 --> 01:31:28.319 had no coverage and you know what, he had a million bucks in coverage. 1296 01:31:28.399 --> 01:31:32.279 Yes, and you know, they this is not unusual. And you 1297 01:31:32.319 --> 01:31:35.720 know what I usually have to tell folks is they're like, oh, I've 1298 01:31:35.720 --> 01:31:41.640 been with this insurance company for twenty years. I want they don't care. 1299 01:31:42.600 --> 01:31:46.760 They insurance companies are not your friend. So you know, most of the 1300 01:31:46.800 --> 01:31:51.119 time, if you have someone call you like that and they truly have damages, 1301 01:31:51.159 --> 01:31:54.760 what's the first thing you do? So well, I mean, I 1302 01:31:55.479 --> 01:31:59.520 investigate the loss. And the standard that I have to prove is that the 1303 01:31:59.640 --> 01:32:06.760 carry unreasonably delayed or unreasonably denied a claim, and there is such you know, 1304 01:32:06.840 --> 01:32:11.239 I was on a state wide committee for a couple of years teaching other 1305 01:32:11.279 --> 01:32:15.000 lawyers how to do this stuff. And you know, this is maybe it's 1306 01:32:15.039 --> 01:32:19.920 not my most lucrative area of practice, but it is one of the most 1307 01:32:20.000 --> 01:32:27.159 rewarding because you're stipping into demand. Well, and these people are just getting 1308 01:32:27.239 --> 01:32:30.199 screwed. I mean, I don't know if I could say screwed on you. 1309 01:32:30.159 --> 01:32:33.119 You know, these people are getting the shaft, and you know, 1310 01:32:33.359 --> 01:32:38.840 and and and in some ways, the insurance companies like the modern day mafia 1311 01:32:38.960 --> 01:32:45.199 with a necktie. You know, I had safe Co deny a homeowner's claim 1312 01:32:45.399 --> 01:32:49.479 on Susanna, and I probably eight months ago. Now, first thing I 1313 01:32:49.560 --> 01:32:56.680 did was hire a what do you call it, loosely, no, no, 1314 01:32:56.680 --> 01:32:59.000 no, no, no no, a public a gester. I can't 1315 01:32:59.000 --> 01:33:01.680 believe our focus. So he started just representing us, and they all of 1316 01:33:01.720 --> 01:33:06.159 a sudden decided. But it's amazing how an insurance company will tell their customer, 1317 01:33:06.279 --> 01:33:10.039 the insured, forget it, we're not going to do anything. But 1318 01:33:10.159 --> 01:33:13.720 then you bring somebody else in and I got something done. But let's say 1319 01:33:13.720 --> 01:33:16.960 they didn't do anything with Matt. He was my public adjusture. My understanding 1320 01:33:17.079 --> 01:33:21.159 is you can get trouble damages as well. Yeah, it's the statute. 1321 01:33:21.199 --> 01:33:27.520 It's in Title ten and attorney fees. Yes, it's in Title ten. 1322 01:33:27.600 --> 01:33:31.199 It's ten to three, eleven fifteen and eleven sixteen. And you know we 1323 01:33:31.239 --> 01:33:35.920 know it well. We litigate those cases regularly. And so if anyone's out 1324 01:33:35.960 --> 01:33:42.920 there that feels that it's getting the shaft from an insurance company, including health 1325 01:33:42.920 --> 01:33:45.359 insurance, yeah wow, I didn't even think of that. Yes, you 1326 01:33:45.399 --> 01:33:49.399 know that we're all the same way denial of coverage. Yes, it applies 1327 01:33:49.439 --> 01:33:55.800 to all policies written in the state of Colorado. And you know, we're 1328 01:33:55.920 --> 01:34:00.880 insurance experts at my firm. I mean, we do catastrophe for injuries. 1329 01:34:00.000 --> 01:34:03.680 We do all kind of you know, any personal injury. You know, 1330 01:34:03.720 --> 01:34:06.079 we do bad drugs, we do all kinds of stuff, you know, 1331 01:34:06.119 --> 01:34:10.479 wrongful death. Uh. You know, we've been practicing. You know, 1332 01:34:10.680 --> 01:34:13.960 I've been practicing for thirty years now, Yeah, I know, And so 1333 01:34:14.119 --> 01:34:18.600 we have become proficient in all areas of litigation. And I was on a 1334 01:34:18.640 --> 01:34:25.159 statewide committee and taught all of this stuff to younger lawyers. And but I 1335 01:34:25.199 --> 01:34:30.479 am happy that tap people, even if it's not the most profitable case sometimes 1336 01:34:30.840 --> 01:34:32.760 or even if you have to be the honest one and tell them there's probably 1337 01:34:32.840 --> 01:34:35.840 nothing there. I mean, you don't mind giving the advice. I don't 1338 01:34:36.359 --> 01:34:40.760 most of the time, though, when people feel like they've been wronged by 1339 01:34:40.760 --> 01:34:45.239 their insurance company. Oh yeah, where there's smoke, there's fire. His 1340 01:34:45.399 --> 01:34:47.000 number is easy too for folks out there. In fact, I have no 1341 01:34:47.079 --> 01:34:50.840 idea how you got this number. One eight hundred attorney. Can you believe 1342 01:34:50.880 --> 01:34:57.000 that'd be? Like you Mark having one eight hundred solar I turned my new 1343 01:34:57.039 --> 01:35:01.159 mark major. Yeah, all right, I know you got to leave, 1344 01:35:01.159 --> 01:35:06.119 Marcos. It's my pleasure, you know, it's always a pleasure to be 1345 01:35:06.159 --> 01:35:11.039 done here in a year and no, and I heard you talk about Tom. 1346 01:35:11.239 --> 01:35:15.760 Yes, it's amazing that he's the longest in the country, in the 1347 01:35:15.800 --> 01:35:17.880 country, in the country. Listen. He has helped so many people. 1348 01:35:18.319 --> 01:35:21.840 It's one hundred million easy. You know. I joke around a lot, 1349 01:35:21.880 --> 01:35:25.920 but you guys really do a good job. Thank you. We like that. 1350 01:35:26.279 --> 01:35:30.000 Uh, people of Colorado and all over the country. Actually, I 1351 01:35:30.039 --> 01:35:34.880 guess are you know benefit from your guys diligence and expertise. I appreciate it 1352 01:35:35.000 --> 01:35:40.359 on behalf of consumers everywhere. I thank you and Tom, You're welcome, 1353 01:35:41.039 --> 01:35:44.479 and if I ever need a tire, I'll have you a bit back. 1354 01:35:44.560 --> 01:35:48.399 All the time after that glowing marks. Yeah, the other people called something 1355 01:35:48.479 --> 01:35:53.439 offse but thank you, Marcos, seriously, I appreciate that. You're very 1356 01:35:53.439 --> 01:35:56.239 welcome. Thanks for having me. You got it man. Three oh three 1357 01:35:56.279 --> 01:35:59.119 seven one three A two five five. Melissa, hold up, you'll be 1358 01:35:59.199 --> 01:36:09.039 on right after the go with a sure thing. Denver's best roofer Excel roofing 1359 01:36:09.159 --> 01:36:15.640 dot com. You don't pay a cent until you're content. Time for an 1360 01:36:15.640 --> 01:36:20.479 insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage 1361 01:36:20.520 --> 01:36:25.159 at dozens of insurance companies find out now three oh three seven to seven to 1362 01:36:25.199 --> 01:36:28.960 one help. You'll think you're his only customer when you choose Frank durand the 1363 01:36:29.000 --> 01:36:32.560 real estate Man dot com to list your home with Remax Alliance three oh three 1364 01:36:32.640 --> 01:36:38.399 nine two zero sixteen twenty two. All right, three o three seven one 1365 01:36:38.560 --> 01:36:42.319 three eight two five five. When I tell you about this solar deal coming 1366 01:36:42.399 --> 01:36:44.640 up, it's got nothing to do with your house. We'll talk about that 1367 01:36:44.720 --> 01:36:48.079 a little bit. But if you've got a commercial property, like a restaurant 1368 01:36:48.199 --> 01:36:54.239 or a gas station, uh, Probit Energy. They started a new relationship 1369 01:36:54.239 --> 01:36:58.680 with this company where you can basically put these superchargers and share in the profits 1370 01:36:58.680 --> 01:37:00.680 and other stuff like that. We're gonna dig into that and how to figure 1371 01:37:00.680 --> 01:37:03.239 out if it's right for you, how much money you can make off of 1372 01:37:03.279 --> 01:37:08.000 it. We're going to do that after either the next break or the beginning 1373 01:37:08.039 --> 01:37:11.680 of next hour and just stop solar in general, just for a few minutes 1374 01:37:11.680 --> 01:37:15.720 in and out. But if you have any solar questions whatsoever, these guys 1375 01:37:15.720 --> 01:37:17.960 that probid can answer them. And Mark's here with me right now. Now, 1376 01:37:18.079 --> 01:37:20.880 Melissa, you've been holding a while. What's going on with this camper? 1377 01:37:23.880 --> 01:37:28.000 So we purchased a truck camper that slided into the truck bed. Yeah, 1378 01:37:28.000 --> 01:37:30.279 those are cool. Yeah, at the end of May last year, 1379 01:37:30.800 --> 01:37:35.479 and it was through Arby's dot com, which is actually Camping World. Oh 1380 01:37:36.479 --> 01:37:41.680 that's interesting. Yeah, they went back and forth through changing their name and 1381 01:37:41.720 --> 01:37:45.239 now they're back to Camping World. Is it brand new? Was this when 1382 01:37:45.279 --> 01:37:47.000 you bought it in May? Was it brand new or used? Yes, 1383 01:37:47.159 --> 01:37:50.359 they told us it was brand new. It was it twenty twenty two, 1384 01:37:50.720 --> 01:37:55.840 and we purchased it at the end of May last year. Okay, we 1385 01:37:56.239 --> 01:38:03.159 went out total between June and October. How much was it? I believe 1386 01:38:03.199 --> 01:38:06.600 it was thirty eight thousand, So you got thirty eight grand in this you 1387 01:38:06.640 --> 01:38:10.600 bought it in May. So what's going on now? And then I'll fill 1388 01:38:10.640 --> 01:38:15.640 in the gaps. What's happening this second? So right now, it had 1389 01:38:15.680 --> 01:38:18.319 to go back to the factory because there was a structural failure. It was 1390 01:38:18.520 --> 01:38:21.399 set to go in for repair. For just a little bubble on one of 1391 01:38:21.399 --> 01:38:26.840 the walls, and when we took it in there was actually cracks all over 1392 01:38:26.960 --> 01:38:30.720 the entire camper. It had been sitting since October when we winterized it, 1393 01:38:30.760 --> 01:38:35.439 so it hadn't been touched, hadn't been moved on a flat surface. And 1394 01:38:35.520 --> 01:38:40.279 so we took it back to Camping World and had them take a look at 1395 01:38:40.279 --> 01:38:44.520 it, and they told us that it had structural failure and they shipped it 1396 01:38:44.520 --> 01:38:48.279 off. They shipped it off. Who's the manufacturer? Lance? So Lance 1397 01:38:48.319 --> 01:38:53.000 has it now that you know of? No, actually, Lance took it 1398 01:38:53.079 --> 01:38:58.479 back. They've had it since the beginning of February and they repaired the crucks 1399 01:38:58.560 --> 01:39:01.119 instead of replacing the wall. Okay, so they shipped it back to us. 1400 01:39:02.039 --> 01:39:05.039 It's here at Camping World. We went to go and pick it up 1401 01:39:05.079 --> 01:39:10.000 to take a look at it last week, but the jecks weren't working, 1402 01:39:10.319 --> 01:39:13.479 Oh my god, on to our trucks to even pick it up. And 1403 01:39:13.680 --> 01:39:17.079 while we were looking it over, you can still see the line where the 1404 01:39:17.399 --> 01:39:21.840 biggest crack was. So they filled it. They just did some kind of 1405 01:39:21.880 --> 01:39:26.319 body work, I guess, instead of replacing the wall, which they should 1406 01:39:26.319 --> 01:39:30.640 have done. And we found out that it was all due to a faulty 1407 01:39:30.760 --> 01:39:33.920 repair done at the factory before they even sent it to Camping World to sell 1408 01:39:33.960 --> 01:39:38.800 off to anybody. So Camping World at this point it's at Camping World, 1409 01:39:38.840 --> 01:39:44.039 I assume here in Colorado, and Camping World at this point has communicated with 1410 01:39:44.199 --> 01:39:49.439 Lance again, what's going on? Or no? No, forget about forget 1411 01:39:49.479 --> 01:39:54.760 about the manufacturer for a second. What is what is Camping World telling you 1412 01:39:54.840 --> 01:39:58.840 right now? Like if we called them today, I haven't been able to 1413 01:39:58.840 --> 01:40:01.960 get in touch with them. We dropped or we were there on Wednesday night 1414 01:40:02.039 --> 01:40:05.079 trying to pick it up. We couldn't pick it up. So they were 1415 01:40:05.079 --> 01:40:09.840 supposed to find out what was going on with the Jackson let me know in 1416 01:40:09.880 --> 01:40:12.880 the meantime, I was going to get in touch with Lance. This morning. 1417 01:40:12.920 --> 01:40:15.920 I've sent an email and I've called Camping World and I've got no response 1418 01:40:16.039 --> 01:40:19.520 to even find out what's going on with the Jacks. Hold on, I 1419 01:40:19.560 --> 01:40:23.840 got to listen. I'm sorry, let me take this break. I've got 1420 01:40:23.880 --> 01:40:27.880 some ideas. Just hold on, hold on, I've got some good ideas. 1421 01:40:27.920 --> 01:40:30.479 Actually, I am so sick and tired. And it's not just Lance. 1422 01:40:30.920 --> 01:40:35.800 A lot of these manufacturers. They just ship stuff out of the factory. 1423 01:40:35.840 --> 01:40:39.760 They shouldn't. I don't even know why. I've seen forest rivers, 1424 01:40:39.800 --> 01:40:43.119 we've had calls on everything. But then what gets me is it's the double 1425 01:40:43.199 --> 01:40:46.800 day. Now you've got the dealership selling the product. This one's a little 1426 01:40:46.840 --> 01:40:50.279 extreme because of the problem. It had to go back to the factory, 1427 01:40:50.319 --> 01:40:54.880 which is nuts because it should have never left the factory that way. But 1428 01:40:55.000 --> 01:41:00.000 now you've got this deal or Camping World and they're really not doing anything. 1429 01:41:00.119 --> 01:41:02.560 I think they should do something. Think about this. She bought it in 1430 01:41:02.680 --> 01:41:08.560 May of what was it last May. They've had this thing over a year. 1431 01:41:08.640 --> 01:41:13.520 I don't know if they ever used it. Thirty eight thousand dollars thirty 1432 01:41:13.560 --> 01:41:17.680 eight thousand dollars and there's nothing to lose. And then what happens to dealership's 1433 01:41:17.720 --> 01:41:23.520 point and at the manufacturer. I don't know what the manufacturers saying now because 1434 01:41:23.520 --> 01:41:31.279 they won't answer her. I don't like either of them. Go with a 1435 01:41:31.279 --> 01:41:35.640 sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay a cent 1436 01:41:35.840 --> 01:41:43.720 until you're content. Time for an insurance checkup free, no obligation. In 1437 01:41:43.760 --> 01:41:48.079 comparison, call Compass insurance paying too much your coverage at dozens of insurance companies. 1438 01:41:48.159 --> 01:41:51.159 Find out now three O three seven to seven to one help. You'll 1439 01:41:51.159 --> 01:41:56.000 think you're his only customer when you choose Frank durand the real estate Man dot 1440 01:41:56.039 --> 01:42:00.760 com to list your home with Remax Alliance three oh three nine two zero sixteen 1441 01:42:00.800 --> 01:42:11.680 twenty two eight eight eight Heating dot Com. You want someone to come out 1442 01:42:11.760 --> 01:42:14.560 that air conditioner's not working. You got an issue with the furnace. You 1443 01:42:14.560 --> 01:42:17.319 want to You want a new system, high efficiency. Some of these new 1444 01:42:18.439 --> 01:42:24.760 systems are unbelievable ninety five, ninety six, ninety eight percent efficiency. Call 1445 01:42:24.800 --> 01:42:27.960 these guys up. They'll always give you a price to repair to They're not 1446 01:42:28.000 --> 01:42:30.760 going to just talk you into a new system. They'll always give you a 1447 01:42:30.760 --> 01:42:33.399 price to repair, no matter how old or what's going on with that system. 1448 01:42:33.560 --> 01:42:39.359 Eight eight eight Heating dot Com. Now I'm a little upset about this 1449 01:42:39.520 --> 01:42:44.640 freaking camping World issue. Isn't that Marcus? What's his name? Marcus Lemone? 1450 01:42:44.840 --> 01:42:47.600 Does anybody know what his last name is? He was the guy that 1451 01:42:47.720 --> 01:42:53.920 did the show The Profit Thank You. That's Mark Crunkle, and I love 1452 01:42:54.000 --> 01:42:56.960 the show. He'd go in and buy businesses. He did a great job, 1453 01:42:57.199 --> 01:43:00.520 and I think he owns Camping World still and we haven't had a ton 1454 01:43:01.239 --> 01:43:05.199 of bad things from Camping World for a while. But during covid Man, 1455 01:43:05.640 --> 01:43:10.680 people were buying campers left and right, and there was all kinds of problems 1456 01:43:10.880 --> 01:43:15.079 and we couldn't get any response from Camping World. And I'm hoping that's changed. 1457 01:43:15.279 --> 01:43:16.680 What I really want to do on this one, and I want to 1458 01:43:16.720 --> 01:43:20.399 do it way quicker than not. In fact, i'd like if we can 1459 01:43:20.439 --> 01:43:25.199 make a call over the break. I want to give this to Deputy Bow 1460 01:43:25.359 --> 01:43:28.680 Melissa. I'm going to have bo get on the phone in a minute. 1461 01:43:28.720 --> 01:43:30.760 When we go to break. I want you to give them the information of 1462 01:43:30.800 --> 01:43:33.399 where it is right now, who to call, who to talk to, 1463 01:43:33.720 --> 01:43:36.640 And I want to try to light these guys up to figure out what the 1464 01:43:36.680 --> 01:43:41.439 next step is. What do you think they're going to be doing. Have 1465 01:43:41.560 --> 01:43:45.119 they given you any idea besides it's got to go back to the factory or 1466 01:43:45.159 --> 01:43:48.399 what are they saying now? Right now they're just looking at the jacks and 1467 01:43:48.479 --> 01:43:54.159 what's going on there. When it was brought there from the factory, they 1468 01:43:54.199 --> 01:43:57.399 were able to load it onto like a Dolly to be able to move it 1469 01:43:57.479 --> 01:44:00.800 around. So at that point the jacks were working. I'm not even telling 1470 01:44:00.840 --> 01:44:03.680 you when when that's going to be done. No, that was on Wednesday, 1471 01:44:03.720 --> 01:44:08.000 and I haven't heard anything. So I called this morning and I sent 1472 01:44:08.079 --> 01:44:12.079 an email and I haven't heard anything back. So now they're ghosting you. 1473 01:44:11.840 --> 01:44:15.239 You've had how much time have you had to use in this brand new thirty 1474 01:44:15.359 --> 01:44:20.960 eight thousand dollars truck camper? We really only had six months of this season 1475 01:44:21.079 --> 01:44:25.279 last year because it rained so much. Yeah, okay, we got out 1476 01:44:25.319 --> 01:44:30.000 three time total, hardly used it. We haven't even tried the EC on 1477 01:44:30.079 --> 01:44:30.880 it. All. Right, hold on, I'm going to put you on 1478 01:44:30.920 --> 01:44:34.359 old here's what we're going to do. Deputy Bow go pick up in there. 1479 01:44:34.800 --> 01:44:38.800 Let's give them a call over there and figure out what the hell's going 1480 01:44:38.840 --> 01:44:42.680 on. I'd love it someone from Camping World would join us on the show 1481 01:44:43.000 --> 01:44:46.119 and give us some kind of real excuse why they can't get it this time. 1482 01:44:48.600 --> 01:44:53.680 Go with a sure thing Denver's best roofer Excel roofing dot com. You 1483 01:44:53.680 --> 01:45:00.720 don't pay a cent until you're content. Time for an insurance check up free, 1484 01:45:00.800 --> 01:45:04.880 no obligation in comparison call Compass Insurance paying too much your coverage at dozens 1485 01:45:04.880 --> 01:45:09.199 of insurance companies. Find out now three all three seven to seven to one 1486 01:45:09.319 --> 01:45:12.960 help. You'll think you're his only customer when you choose Frank durand the real 1487 01:45:13.039 --> 01:45:16.640 estate man dot com to list your home with Remax Alliance three all three nine 1488 01:45:16.640 --> 01:45:31.560 two zero sixteen twenty two ripped news. So you don't help, you come 1489 01:45:31.720 --> 01:45:39.279 running as fast as we can. Show Shooter's gonna help. Come man, 1490 01:45:39.479 --> 01:45:45.680 this is the Troubleshooter Show Now, Tom Martinez, Welcome, Welcome to the 1491 01:45:45.720 --> 01:45:46.840 show, the only show of it's kind. We're here to solve problems, 1492 01:45:46.840 --> 01:45:50.760 answer questions, take complaints, try to make your life just a little bit 1493 01:45:50.800 --> 01:45:55.720 better. Uh. Deputy Bo's in there reaching out to Camping World hopefully to 1494 01:45:55.720 --> 01:45:59.159 figure out when they're gonna get these jack fixed. Get this poor lady on 1495 01:45:59.199 --> 01:46:03.600 the road. Camper problems are horrible. We've Susan and I have done our 1496 01:46:03.720 --> 01:46:09.239 ving for a long time now, and yeah, it's really crazy. You've 1497 01:46:09.520 --> 01:46:12.920 got to be able to fix stuff. But a jack or a slide not 1498 01:46:13.039 --> 01:46:15.800 opening, there's a lot of times there's certain things you're just not going to 1499 01:46:15.840 --> 01:46:19.279 be able to fix. You can get up and temporarily do anything. We've 1500 01:46:19.279 --> 01:46:23.840 had leaks in ours before where I forgot to well, I didn't forget, 1501 01:46:23.840 --> 01:46:28.840 but I didn't maintain the cap on the front. One year, not really 1502 01:46:29.119 --> 01:46:32.119 realizing how much sunnic got and we were in a torrential rainstorm in Oklahoma. 1503 01:46:32.840 --> 01:46:36.399 We woke up with water coming in. It's horrible. We had it fixed 1504 01:46:36.439 --> 01:46:42.319 the next day, but it's still unbelievable. So but to buy something like 1505 01:46:42.399 --> 01:46:46.239 that, poor woman for thirty eight thousand dollars thirty eight thousand. We hear 1506 01:46:46.279 --> 01:46:50.880 this with automobiles too, and you can only use it like six months out 1507 01:46:50.880 --> 01:46:55.920 of a year and a half or whatever the timeframe is. It's just crazy. 1508 01:46:56.279 --> 01:47:01.359 And unlike a car, campers, motorcycles, trucks, they do not 1509 01:47:01.680 --> 01:47:06.680 have any form of Lemon law. There is no one year with the manufacturer 1510 01:47:08.520 --> 01:47:11.319 they have to make it right. There's nothing like that. So when you 1511 01:47:11.479 --> 01:47:15.800 buy say that again, No, motorcycles are not covered by the Lemon law. 1512 01:47:16.640 --> 01:47:19.960 And vehicles over now this I'm not exactly sure, but I think it's 1513 01:47:20.000 --> 01:47:24.239 over ten thousand pounds. It might be heavier, but somewhere there. So 1514 01:47:24.800 --> 01:47:29.640 they just simply aren't ATVs anything like that, So you got to kind of 1515 01:47:29.640 --> 01:47:33.039 watch that stuff, you know, buyer beware. That's probably the best way 1516 01:47:33.079 --> 01:47:36.359 to put it. Now three oh three seven one three A two five five 1517 01:47:36.399 --> 01:47:41.199 looks like Jeff's been holding the longest. Then Kim's got an issue with Ralph 1518 01:47:41.279 --> 01:47:45.079 Schamp. Now I don't know what's going on there with Ralph Shomp, and 1519 01:47:45.119 --> 01:47:47.840 we're gonna find out Kim's issue. But man, we have been getting a 1520 01:47:47.840 --> 01:47:50.479 lot of calls. Kelly, how many calls do you think we've gotten on 1521 01:47:50.600 --> 01:47:55.000 Ralph Shomp and say the last I don't know, six months. There was 1522 01:47:55.119 --> 01:47:58.439 years we never got any calls, right, I would say about five. 1523 01:47:58.680 --> 01:48:01.279 It's crazy. I don't know what the hell's going on there to say they 1524 01:48:01.319 --> 01:48:05.319 sold it twice, want to sue someone in a family and then someone else 1525 01:48:05.359 --> 01:48:08.680 took over and just kept the name. I don't know. We've got to 1526 01:48:08.720 --> 01:48:13.079 find out because it's ridiculous, man, it's ridiculous. Hey, Jeff, 1527 01:48:13.119 --> 01:48:15.600 what's going on? You had a question on your roof? Yeah? Hey, 1528 01:48:15.600 --> 01:48:20.119 Mark, So I live in Thornton and we had a storm last week 1529 01:48:21.319 --> 01:48:26.000 that did quite a bit of damage. So I listen to you guys regularly. 1530 01:48:26.079 --> 01:48:30.239 The first thing I did was call Xcel Roofing, had them come out 1531 01:48:30.279 --> 01:48:31.800 and take a look at the roof. They did my roof. You're good 1532 01:48:31.800 --> 01:48:35.720 guys, what they say? Yeah, they verified that there is that there 1533 01:48:35.800 --> 01:48:42.279 is substantial hell damage done on the roof. Okay, now my question is 1534 01:48:42.920 --> 01:48:46.039 when, when, at what point do I make the claim with my insurance? 1535 01:48:46.520 --> 01:48:51.560 And what about Paragon Services? When they when would they be coming in? 1536 01:48:53.079 --> 01:48:57.880 Public public adjusters? This is a great conversation after the hailstorms. So 1537 01:48:58.039 --> 01:49:02.239 what a public adjuster does is represents you. So typically what Matt would do 1538 01:49:02.960 --> 01:49:06.119 is he would come out and say, Okay, you've got damage to your 1539 01:49:06.199 --> 01:49:11.079 roof, You've got damage to your landscaping, you've got damage to your deck, 1540 01:49:11.319 --> 01:49:14.560 you have damage to your sighting. One of the tricky ones that a 1541 01:49:14.600 --> 01:49:18.560 lot of people don't look at are the windows. Windows have these like especially 1542 01:49:18.640 --> 01:49:24.079 like and I'm talking double pain, triple pain. They a lot of times 1543 01:49:24.119 --> 01:49:27.520 the glass won't break, but the integrity of the window is gone, so 1544 01:49:27.560 --> 01:49:30.760 therefore it should be replaced. But you have to know what to look for. 1545 01:49:30.159 --> 01:49:34.760 So Matt comes out and looks at everything, and then he contacts and 1546 01:49:34.840 --> 01:49:40.680 he becomes your point of contact with the entire claim. Now, if he 1547 01:49:40.800 --> 01:49:45.960 takes it from the beginning, Matt charges I believe, ten percent. So 1548 01:49:46.119 --> 01:49:50.640 let's say the claim is one hundred thousand. To use round numbers, you 1549 01:49:50.640 --> 01:49:58.279 would end up paying him ten percent. Now if you bring Matt in after 1550 01:49:58.439 --> 01:50:00.840 part of it. So let's say you I already know there's roof damage because 1551 01:50:00.920 --> 01:50:06.279 Excels involved, right, and that's all you know, and the roof is 1552 01:50:06.439 --> 01:50:12.479 twenty thousand, or let's say forty thousand out of that one hundred thousand, 1553 01:50:13.000 --> 01:50:17.159 then Matt would come in and probably charge you fifteen percent to do the rest 1554 01:50:17.159 --> 01:50:21.239 of the stuff that no one's done. But he also puts it all together 1555 01:50:21.359 --> 01:50:25.960 for you. In other words, he actually becomes pretty much like your power 1556 01:50:25.960 --> 01:50:30.279 of attorney with the insurance company, and he fights for every nickel he can 1557 01:50:30.359 --> 01:50:33.760 possibly get you. So, if you don't use a public adjuster, a 1558 01:50:33.800 --> 01:50:36.760 good one, let's just say that, like Matt, you risk a couple 1559 01:50:36.920 --> 01:50:42.000 things. You risk not getting that hundred thousand like we're talking about in this 1560 01:50:42.079 --> 01:50:47.079 scenario and only getting seventy, but you're not paying ten percent to the public 1561 01:50:47.119 --> 01:50:51.079 adjuster to get the work done. Now, he's negotiable too, so no 1562 01:50:51.159 --> 01:50:55.479 matter. You know, if your house is four hundred thousand dollars and you 1563 01:50:55.560 --> 01:51:00.239 got thirty grand worth of damage compared to a five million dollar house and you 1564 01:51:00.279 --> 01:51:02.800 got a million dollars in damage, you can negotiate to see. There's nothing 1565 01:51:02.840 --> 01:51:06.119 set in stone. It's whatever you and Matt decide to do. But when 1566 01:51:06.159 --> 01:51:11.000 you should use them is always based upon the amount you're going to use. 1567 01:51:11.039 --> 01:51:14.840 Going in, you already know there's roof damage. What you might want to 1568 01:51:14.880 --> 01:51:17.680 do is turn the roof into your insurance company, then have Matt come in 1569 01:51:17.720 --> 01:51:23.680 and play cleanup, or just call Matt before you call your insurance company and 1570 01:51:23.720 --> 01:51:29.399 tell him Excels roofings out. Matt knows Excel very well. He uses them 1571 01:51:29.439 --> 01:51:34.039 for bids. Sometimes he also uses Genesis Exteriors for bids. I mean people 1572 01:51:34.079 --> 01:51:38.600 on the referral list that we trust, but you might where do you live? 1573 01:51:39.520 --> 01:51:42.359 I live in Thornton. In Thornton, I thought you set up north, 1574 01:51:42.640 --> 01:51:45.880 So I'm sure he's going to get calls going down to Thornton. So 1575 01:51:45.920 --> 01:51:48.199 maybe in the next week or so he can get down there or send one 1576 01:51:48.199 --> 01:51:51.520 of his guys out there and you know, just kind of give you a 1577 01:51:51.720 --> 01:51:55.399 you know, here's how I would handle it, or just call them up, 1578 01:51:55.880 --> 01:51:58.439 just literally call him up, Say hey, I just talked to Mark 1579 01:51:58.479 --> 01:52:01.159 on the air, and you know, here's the deal. Should what should 1580 01:52:01.199 --> 01:52:03.800 I do? And see what his advice is. Man, But make sure 1581 01:52:03.800 --> 01:52:08.800 he knows that Excel already said there's definitely roof damage. What other damage do 1582 01:52:08.920 --> 01:52:12.279 you think you might have, Jeff? Uh, Well, like a lot 1583 01:52:12.279 --> 01:52:16.039 of the window steels, not not necessarily the window, but the steel part 1584 01:52:16.199 --> 01:52:21.439 yep. Uh you know the plastic, all damage, slanting glass, we're 1585 01:52:21.520 --> 01:52:27.199 in the back door, all damage, big bunnet. You're talking big money 1586 01:52:27.199 --> 01:52:30.680 man. Yeah, yeah, you're You're talking big money on those windows and 1587 01:52:30.720 --> 01:52:33.560 the doors, and I mean it big money. How about any kind of 1588 01:52:33.600 --> 01:52:39.279 dry wall damage from water getting in? Uh? Not that I'm aware of. 1589 01:52:39.479 --> 01:52:44.279 And the roof is only about six years old, So yeah, I 1590 01:52:44.319 --> 01:52:48.079 want to say something else. Would you get me match number? I know 1591 01:52:48.159 --> 01:52:54.159 it's uh seven seven six It's either zero zero nine zero or zero zero four. 1592 01:52:54.199 --> 01:52:57.319 Oh, but I'll get that for you. There's bad public adjusters out 1593 01:52:57.359 --> 01:52:59.960 there, man. We had one we had to chase off the referral list. 1594 01:53:00.960 --> 01:53:02.880 It's not like you ripped anybody off. He simply wasn't good at what 1595 01:53:02.920 --> 01:53:06.920 he did. His lack of communication was crazy. Matt, you're going to 1596 01:53:06.960 --> 01:53:10.800 get a cell phone number and he's going to return your calls if you leave 1597 01:53:10.840 --> 01:53:14.880 it. So don't just hire any public adjuster. There's a lot of public 1598 01:53:14.960 --> 01:53:18.159 adjusters that they'll be that. Matt lives here. He lives in the springs, 1599 01:53:18.159 --> 01:53:20.920 but he does all the front range. Literally, he lives here, 1600 01:53:20.960 --> 01:53:26.479 his group of employees live here. When we have big hailstorms, it doesn't 1601 01:53:26.520 --> 01:53:30.399 matter where. These public adjusters from New York, Florida, Texas will come 1602 01:53:30.399 --> 01:53:33.840 into our state. They'll get you to sign up, and you're you're gonna 1603 01:53:33.840 --> 01:53:38.000 be lucky to hear from them again. And it's going to take forever to 1604 01:53:38.039 --> 01:53:40.960 get your checks, and it's just a nightmare. You want to use at 1605 01:53:41.039 --> 01:53:44.520 least somebody in the state that's got a good way of doing it. Suzanne, 1606 01:53:44.960 --> 01:53:48.920 Yeah, seven one nine seven two six zero zero two zero Yeah. 1607 01:53:48.960 --> 01:53:51.960 And if anybody else out there, do you have any other questions on public 1608 01:53:53.000 --> 01:53:57.039 adjusters that I answer everything? Jeff, yeah, yeah, Marky did. 1609 01:53:57.399 --> 01:53:59.800 Yeah. They're good. They're good guys if you get a good one, 1610 01:53:59.840 --> 01:54:02.600 just like anything. And Matt really is good my last one with Matt. 1611 01:54:03.039 --> 01:54:08.000 You can free that lineup, Kelly, my last one with Matt. He's 1612 01:54:08.000 --> 01:54:12.359 in the middle of right now. My insurance company came out said no damage, 1613 01:54:12.520 --> 01:54:15.520 denied the claim. I called Matt. Now, so far he's gotten 1614 01:54:15.600 --> 01:54:19.560 us about forty thousand on that claim and we're still not done. It'll probably 1615 01:54:19.600 --> 01:54:25.159 top out around fifty. And it was from hal last year that it wasn't 1616 01:54:25.239 --> 01:54:29.079 roof damage. What happened was it piled up along our door. It didn't 1617 01:54:29.119 --> 01:54:31.600 break the glass door, but it piled up and it was like seventy eighty 1618 01:54:31.640 --> 01:54:35.720 degrees out. We weren't home, we were out of state. It melted 1619 01:54:35.800 --> 01:54:41.960 so quick it literally came in and flooded our kitchen and it ruined the hardwood 1620 01:54:41.960 --> 01:54:45.239 in the kitchen. And they denied it. But we also have flood insurance 1621 01:54:45.279 --> 01:54:47.960 through them. Now people are going, Man, you live in Franktown. 1622 01:54:47.960 --> 01:54:51.279 You have flood insurance. Yeah, because it's only like fifty bucks more a 1623 01:54:51.359 --> 01:54:56.920 year because the chance the flooding are horrible. But we happened to have a 1624 01:54:56.960 --> 01:55:00.840 flood, but they still denied it. But it didn't matter once got involved, 1625 01:55:00.880 --> 01:55:02.399 they did it. Now, Kim, I'm gonna take a quick break. 1626 01:55:02.439 --> 01:55:06.960 We'll come back with a Ralph shomp issue. Yet again, another Ralph 1627 01:55:06.960 --> 01:55:11.439 Shomp issue. Here's the number, though we have two lines open three oh 1628 01:55:11.479 --> 01:55:15.600 three seven to one three talk three oh three seven one three A two five 1629 01:55:15.760 --> 01:55:26.880 five Go with a sure thing Denver's best roofer Excel Roofing dot com. You 1630 01:55:26.920 --> 01:55:32.960 don't pay a cent until you're content. Time for an insurance check up free, 1631 01:55:33.039 --> 01:55:38.680 no obligation in comparison, call Compass Insurance paying too much your coverage at 1632 01:55:38.720 --> 01:55:42.800 dozens of insurance companies find out now three oh three seven seven to one help. 1633 01:55:42.960 --> 01:55:45.520 You'll think you're his only customer when you choose Frank durand the real estate 1634 01:55:45.560 --> 01:55:50.000 Man dot com to list your home with Remax Alliance three oh three nine two 1635 01:55:50.079 --> 01:55:59.359 zero sixteen twenty two. All right, three oh three yes seven one three 1636 01:55:59.439 --> 01:56:05.800 h two five five shop. I'm sitting here on their website, our history, 1637 01:56:05.840 --> 01:56:09.000 and for the for the life of me, I have no idea who 1638 01:56:09.079 --> 01:56:12.159 owns this dealership anymore. Here's the best I can figure out. And the 1639 01:56:12.199 --> 01:56:14.319 reason I'm bringing this up and I'm going to go to the call on the 1640 01:56:14.359 --> 01:56:17.960 second is we just seem to get a lot of calls from or issues with 1641 01:56:18.079 --> 01:56:21.279 shop in the past, I don't know, six months a year, where 1642 01:56:21.399 --> 01:56:25.720 before we never got any. I think when Lisa's shop was it to Helm, 1643 01:56:26.279 --> 01:56:29.640 I mean we might have been able to count, you know, whatever, 1644 01:56:30.319 --> 01:56:33.439 five complaints in ten years. But now it's like it's just constant. 1645 01:56:33.479 --> 01:56:36.680 So I'm trying to figure out who owns it. Here's the best I can 1646 01:56:36.760 --> 01:56:43.359 figure out, and it's kind of a it's kind of okay. Here's what 1647 01:56:43.399 --> 01:56:46.399 it says. And this is on their own website, shop dot com. 1648 01:56:46.439 --> 01:56:53.359 Twenty twenty one, Shop Automotive Group expands to Northern California. BMW Fairfield, 1649 01:56:53.680 --> 01:56:56.800 which opened in July blah blah blah, marks a new chapter and the growth 1650 01:56:56.800 --> 01:57:01.520 of the Shop Automotive Group. We formed the partnership Fairfield Automotive Partners with Third 1651 01:57:01.640 --> 01:57:06.720 Set Partners, a family owned African American business, to open the new BMW 1652 01:57:06.800 --> 01:57:12.600 dealership in northern California. So I have no idea how many. I have 1653 01:57:12.680 --> 01:57:15.640 no idea if there's a shop left there. I just don't know. I'd 1654 01:57:15.640 --> 01:57:17.880 love to hear from someone that knows, I mean, someone really in the 1655 01:57:17.920 --> 01:57:21.960 know, maybe dealing Doug or some of the people we know know exactly what's 1656 01:57:23.000 --> 01:57:26.840 going on. But what's remarkable is all the problems we've had with them lately. 1657 01:57:27.199 --> 01:57:29.560 I mean, they're really killing the name. Now this is all in 1658 01:57:29.600 --> 01:57:33.119 my opinion, but something has changed. And now we know by looking here 1659 01:57:34.039 --> 01:57:38.960 they sold. I can't exactly figure out when and why they sold into who 1660 01:57:39.000 --> 01:57:44.720 they sold. I just don't know. I just don't know. But let's 1661 01:57:44.760 --> 01:57:46.920 see what's going on with Kim, because she's got a problem. Kim. 1662 01:57:46.960 --> 01:57:50.960 What is going on? Hey, Mark, So I wasn't going to call 1663 01:57:51.039 --> 01:57:55.159 in. I just happened to be. I listened to the podcast. Some 1664 01:57:55.279 --> 01:58:00.119 are usually able to listen to the show. So anyway, I heard you 1665 01:58:00.119 --> 01:58:04.039 guys had them to call in on June third and was having problems with Rasshump 1666 01:58:04.039 --> 01:58:08.279 with a warranty issue. Yeah, it happens all the time. I mean, 1667 01:58:08.800 --> 01:58:13.560 you could attest to exactly what I said. It's really quite remarkable. 1668 01:58:13.600 --> 01:58:15.880 Now how many calls will we get? But they called in with a warranty 1669 01:58:15.920 --> 01:58:19.680 issue? You heard it? Now you're calling insame thing? No, So 1670 01:58:19.800 --> 01:58:24.760 my situation is this, So I went to ras Shump. I didn't trust 1671 01:58:24.760 --> 01:58:29.079 dealerships. You know, you kind of grew up not trusting them. But 1672 01:58:29.159 --> 01:58:32.800 I went to them sly Down twenty fourteen fifteen for a recall. They were 1673 01:58:32.920 --> 01:58:38.479 so amazing and I had another issue, so they fixed my other issue while 1674 01:58:38.479 --> 01:58:42.319 I was there, and they gained my trust. They were amazing customer service. 1675 01:58:42.359 --> 01:58:45.319 They gained my trust, and the meantime I'm doing that time, they 1676 01:58:45.359 --> 01:58:49.039 did some more work on my vehicle and they had it for I don't know 1677 01:58:49.119 --> 01:58:55.279 two weeks and they couldn't figure out how to fix the problem. And they 1678 01:58:55.319 --> 01:58:58.439 gave me a loaner took care of it and didn't charge me a thing. 1679 01:58:58.840 --> 01:59:02.199 And then another time they fixed my car and they said, you know, 1680 01:59:02.399 --> 01:59:05.520 it wasn't as much as we estimated it. It was less time, so 1681 01:59:05.680 --> 01:59:09.319 you don't owe us as much. I'm like you, guys, Rock. 1682 01:59:09.520 --> 01:59:13.359 I think that's what Lisa personally brought to that when she was at the Helm, 1683 01:59:13.399 --> 01:59:17.119 and I mean that that hats to that level of customer service and lack 1684 01:59:17.159 --> 01:59:20.760 of complaints. I mean, come on, forty five years, this show's 1685 01:59:20.800 --> 01:59:25.560 been going on in very few complaints over those years, and some of them 1686 01:59:25.560 --> 01:59:29.199 weren't even what i'd call a valid complaint, meaning they're you know, they 1687 01:59:29.279 --> 01:59:31.520 decided to buy a warranty and they bought it, and you know now they're 1688 01:59:31.560 --> 01:59:35.359 having buyer's remorse. But other than stuff like that, I just never got 1689 01:59:35.439 --> 01:59:41.039 them. So you're actually doing a great commercial for him. So what happened? 1690 01:59:41.039 --> 01:59:45.319 Now? Though I moved away for three years out of country, I 1691 01:59:45.479 --> 01:59:48.000 moved back a year and a half, but then started going to them again. 1692 01:59:48.560 --> 01:59:54.039 And it's not the customer service is not friendly anymore. As a matter 1693 01:59:54.119 --> 01:59:58.760 of fact, it's all about getting money out of you. And because I 1694 01:59:58.800 --> 02:00:02.520 didn't trust there telling me, I went to Kevin, to the Sheridan Auto 1695 02:00:02.600 --> 02:00:10.560 Tech and from what they had told me originally the first time they said my 1696 02:00:10.640 --> 02:00:16.760 card converter went out? Then is that shopper? Is that shopper Sheridan Ralph 1697 02:00:16.760 --> 02:00:19.279 shop? I'm sorry, so they said you needed a cat? How much 1698 02:00:19.319 --> 02:00:26.439 did they quote you? Five to three? Yeah, okay, twenty five 1699 02:00:26.520 --> 02:00:30.279 hundred bucks? Hey, my right? What was gone? I think I 1700 02:00:30.319 --> 02:00:34.000 went to I can't remember. I'm not going to get this ordering bomb story 1701 02:00:34.000 --> 02:00:36.680 short. Ended up talking to Sheridan Auto Tech about it. Oh. I 1702 02:00:36.720 --> 02:00:39.960 talked to Kevin on the phone. He said, don't worry about it. 1703 02:00:40.000 --> 02:00:42.319 You should be finding her now because I had already done my own mission. 1704 02:00:42.359 --> 02:00:45.399 And everything. Then my light went on again. I didn't go to Rastulf. 1705 02:00:45.399 --> 02:00:48.920 I went to Sheridan Auto Tech gate checked it. They said my front 1706 02:00:48.920 --> 02:00:51.720 and back are both out. And I was about to come in to them 1707 02:00:51.720 --> 02:00:56.279 about six grand, and I'm like, don't worry about it because right now, 1708 02:00:56.359 --> 02:00:59.159 because you don't need it to fore your vehicle to function, it's only 1709 02:00:59.199 --> 02:01:03.520 for a mission. Cool. Well. I went back to Ralph Shamp to 1710 02:01:03.960 --> 02:01:09.880 have an oil change. They found out that I had an oil leak a 1711 02:01:09.960 --> 02:01:13.880 lot of pump lyak and power steering lenk Wow, which was going to cost 1712 02:01:13.920 --> 02:01:17.239 me around forty five hundred dollars. I went to Kevin Shop, Kevin's Shop, 1713 02:01:17.560 --> 02:01:19.640 and I'm like, I don't know why they quoted you so much, 1714 02:01:19.720 --> 02:01:23.640 because while they're in they're doing wine, they could do the other one and 1715 02:01:23.680 --> 02:01:28.239 the price will be left. So they mixed two of my leaks for I 1716 02:01:28.279 --> 02:01:31.960 don't know, close to fourteen hundred under Ralph Shamp what they were cutting me. 1717 02:01:32.159 --> 02:01:38.680 Oh good deal, but yeah, I don't they're not really They're not 1718 02:01:38.760 --> 02:01:42.840 helpful anymore. They're not educating anymore. That's what I'm going to take out 1719 02:01:42.840 --> 02:01:46.479 of this conversation, because pricing to me now I'm not saying there's not gouging 1720 02:01:46.520 --> 02:01:49.680 out there, but I don't think I in that particular case. I'm just 1721 02:01:49.720 --> 02:01:54.520 guessing here, but I don't think Shomp was doing that. I think they're 1722 02:01:54.600 --> 02:01:58.239 pricing is whatever their book is and whatever they're hourly in the parts, whatever 1723 02:01:58.279 --> 02:02:00.560 it is. I think it is what it is. Wards. I don't 1724 02:02:00.560 --> 02:02:02.880 think they like picked you out of a group. But what you said, 1725 02:02:03.039 --> 02:02:08.920 Coppen, was that what they said at the shop a chartan was that we're 1726 02:02:08.920 --> 02:02:11.840 already going to be in here doing this work. No, I get it. 1727 02:02:11.880 --> 02:02:14.640 They were charging you more labor. I understand. It's like a timing 1728 02:02:14.680 --> 02:02:16.039 belt and the water pump. A lot of times, if you're doing the 1729 02:02:16.119 --> 02:02:20.880 timing belt, you wouldn't have any labor on the other thing, right, 1730 02:02:21.039 --> 02:02:24.680 so you might as well yeah exactly, yeah, But I okay, But 1731 02:02:24.800 --> 02:02:28.520 even saying that, what more, once again with the pricing, now that 1732 02:02:28.680 --> 02:02:31.359 is gouging. If they're charging you more labor than they should be, that 1733 02:02:31.359 --> 02:02:35.119 that I don't like whatsoever. But most dealerships we know are going to be 1734 02:02:35.199 --> 02:02:39.159 higher than Sheridan, and Sheridan, by the way, usually as a better 1735 02:02:39.199 --> 02:02:45.239 warranty. But what you said at the beginning. This is interesting, Kim. 1736 02:02:45.279 --> 02:02:46.039 I just I'm going to talk to you for a minute on this. 1737 02:02:46.920 --> 02:02:51.159 So I do a lot of complaints on the referral list. In other words, 1738 02:02:51.159 --> 02:02:56.119 if we get a complaint on someone on the referral list, I personally 1739 02:02:56.199 --> 02:02:59.439 look into it. Most of the time, I mean like ninety nine point 1740 02:02:59.520 --> 02:03:01.439 nine percent end of the time, and we don't get a lot of complaints. 1741 02:03:01.479 --> 02:03:05.039 But what when we do the biggest one I get across the board. 1742 02:03:05.119 --> 02:03:11.920 It doesn't matter when where it all comes down to HVAC home services and pricing, 1743 02:03:12.399 --> 02:03:16.479 the companies really didn't do anything wrong. It's how dramatically prices can change. 1744 02:03:16.640 --> 02:03:21.520 One company might be ten thousand for an AC another company could be five 1745 02:03:21.600 --> 02:03:27.760 thousand. But what's more remarkable and listen to this. This is a part 1746 02:03:27.920 --> 02:03:34.039 that sets the big boys aside. Two companies, same price. One company 1747 02:03:34.039 --> 02:03:39.359 comes into your house and says it's ten thousand dollars for an air conditioner. 1748 02:03:40.119 --> 02:03:45.000 Another company sends an employee in and gives you a price, says it's ten 1749 02:03:45.079 --> 02:03:49.800 thousand dollars for an air conditioner. One company. I never get any complaints 1750 02:03:49.880 --> 02:03:55.239 on the other company, same price, same everything. I'll get complaints on 1751 02:03:55.600 --> 02:04:00.119 because the customer service part they the person didn't feel right buying it from them. 1752 02:04:00.399 --> 02:04:04.079 If you know how to sell and you're a good person, you can 1753 02:04:04.199 --> 02:04:09.479 charge whatever you want and never get anybody to complain about you. But if 1754 02:04:09.520 --> 02:04:14.680 you don't know what you're doing and you sell somebody something and a week later 1755 02:04:14.760 --> 02:04:17.840 they find that same thing a little cheaper, they'll complain till the day they 1756 02:04:17.880 --> 02:04:23.079 die. But if you took care of that customer in the beginning, they 1757 02:04:23.119 --> 02:04:27.359 don't care. So it baffles me. I think the training is not price. 1758 02:04:27.760 --> 02:04:31.119 The training needs to come from that customer service that Kim talked about. 1759 02:04:31.359 --> 02:04:34.880 If she walked back in and you got that estimate for those cats in the 1760 02:04:34.960 --> 02:04:40.119 beginning, you didn't really care about price at that point because you trusted them, 1761 02:04:40.439 --> 02:04:45.680 but you did it because nothing was going right. Yeah, if I 1762 02:04:45.720 --> 02:04:48.000 wanted a second opinion and I don't trust them anymore, well, and that's 1763 02:04:48.119 --> 02:04:50.920 just it. But I don't want you to just not trust people over price. 1764 02:04:51.039 --> 02:04:57.680 I mean I don't think I don't either, so I'll go there to 1765 02:04:57.760 --> 02:05:00.800 be Yeah. No, it's definitely not and just our call influx on it. 1766 02:05:01.039 --> 02:05:03.680 Hey, I do appreciate the call, though, Kim you have a 1767 02:05:03.720 --> 02:05:06.800 good day. Yeah, right here. You know, it's kind of a 1768 02:05:08.239 --> 02:05:13.159 let me talk to you real quick mark. So pricing in solars a little 1769 02:05:13.199 --> 02:05:17.039 weird because there's so many tax credits. Really we talk smoking mirrors. It's 1770 02:05:17.039 --> 02:05:20.840 not smoking mirrors, but in a way it is. It's like, Okay, 1771 02:05:21.319 --> 02:05:26.720 let's say legitimately a retail system's fifty thousand bucks. Okay, I don't 1772 02:05:26.760 --> 02:05:30.880 know what that represents. Fifty thousand dollars though an honest, good price. 1773 02:05:30.119 --> 02:05:34.199 You take four good solar companies and they're all going to come back at fifty 1774 02:05:34.279 --> 02:05:41.359 thousand dollars before tax credits. Before how much does a tax credit or a 1775 02:05:41.399 --> 02:05:45.760 grant or anything. How much of it is being paid by somebody else out 1776 02:05:45.800 --> 02:05:49.039 of that fifty So when you walk in and at the end you say, 1777 02:05:49.079 --> 02:05:54.000 oh, that new system is, you know, twenty five thousand dollars, 1778 02:05:54.199 --> 02:05:58.199 where really it's fifty, but the taxpayers are picking up twenty five of it, 1779 02:05:58.479 --> 02:06:03.600 thirty percent of it credit for residential residential Okay, Now there's agricultural and 1780 02:06:03.600 --> 02:06:10.119 commercial reef grants available for fifty percent of it that'll pay for on top of 1781 02:06:10.159 --> 02:06:15.159 the tax and the tax credit. Then they can also depreciate the system over 1782 02:06:15.239 --> 02:06:18.039 five years. Yeah, so I mean you could get it pay Oh yeah, 1783 02:06:18.159 --> 02:06:21.439 oh yeah, what what That's incredible, isn't it. It's amazing and 1784 02:06:21.479 --> 02:06:25.760 it's uh, it's available, it's out there. We're doing it, so 1785 02:06:25.840 --> 02:06:29.760 call us. Yeah, I know your area, but you'll do you'll do 1786 02:06:29.840 --> 02:06:32.079 residential, commerci commercial, all of it. And now this new thing you're 1787 02:06:32.079 --> 02:06:35.720 doing, explain it. What do you call it? So it's the build 1788 02:06:35.760 --> 02:06:41.800 out of the EV Highway, which is really charging stations throughout the country where 1789 02:06:41.840 --> 02:06:45.560 when you stop at a McDonald's in the middle of you know, Nebraska, 1790 02:06:45.600 --> 02:06:48.640 there's a freaking charger, there's a charger there. We're part of that movement 1791 02:06:48.680 --> 02:06:55.159 to help people get those installed, and we have funding backing this to allow 1792 02:06:55.239 --> 02:07:00.319 people to possibly get a free system and form a partnership in their business at 1793 02:07:00.359 --> 02:07:03.960 their business, which in return for them at a minimal can give them more 1794 02:07:04.000 --> 02:07:10.039 walk ins, more eyeballs, time and business more eyeballs. They're on an 1795 02:07:10.399 --> 02:07:15.720 electric network throughout the country, so we'll see that's a DC three charging station. 1796 02:07:15.840 --> 02:07:19.479 Yeah, it's just a great program. Plus they get to make money 1797 02:07:19.640 --> 02:07:24.399 they can share in every time someone plugs in. Absolutely so they might get 1798 02:07:24.399 --> 02:07:27.159 the entire system for free. Well, they don't get it. They're leasing 1799 02:07:27.199 --> 02:07:30.600 the space. But not only are they getting maybe some money for that, 1800 02:07:30.640 --> 02:07:32.560 they're getting more eyeballs, more of a car count. But that's what I 1801 02:07:32.640 --> 02:07:35.079 used to call it, more of a door account. Yeah. And then 1802 02:07:35.119 --> 02:07:39.279 on top of that, they can also share in every time they plug in. 1803 02:07:39.520 --> 02:07:47.159 Absolutely all right, hold on, hold on, go with a sure 1804 02:07:47.279 --> 02:07:51.800 thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until 1805 02:07:51.840 --> 02:07:59.359 you're content. Time for an insurance check up free, no obligation. In 1806 02:07:59.399 --> 02:08:03.720 comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies 1807 02:08:03.800 --> 02:08:07.039 find out now three all three seven to seven to one help. You'll think 1808 02:08:07.039 --> 02:08:11.079 you're his only customer when you choose Frank durand the real estate Man dot com 1809 02:08:11.079 --> 02:08:16.760 to list your home with Remax Alliance three all three nine two zero sixteen twenty 1810 02:08:16.800 --> 02:08:22.199 two. Water Pros. We've talked about Paul Pauldwaterman. It's Waterpros dot net. 1811 02:08:22.239 --> 02:08:26.319 But you know, I put off a system forever. I put off 1812 02:08:26.399 --> 02:08:30.279 a soft water system forever. And where we live, we're on well water, 1813 02:08:30.399 --> 02:08:35.720 got very hard water minerals everywhere, and Suzanne finally said, oh, 1814 02:08:35.760 --> 02:08:39.319 can't we please just check it out, And so we had Paul out and 1815 02:08:39.359 --> 02:08:41.000 he checked it out and he gave us some price and I couldn't believe it 1816 02:08:41.000 --> 02:08:46.399 because we priced a system years ago, years ago before COVID, and it 1817 02:08:46.560 --> 02:08:52.359 was double double. I signed on the dotted line. Paul's guys came out, 1818 02:08:52.359 --> 02:08:54.960 by the way, licensed plumber, Paul himself, and of course his 1819 02:08:56.079 --> 02:09:00.199 guys came out. Installation only took three four hours. He showed us how 1820 02:09:00.199 --> 02:09:03.560 to use this system, and we love it, absolutely love our system. 1821 02:09:03.560 --> 02:09:07.560 We got better equipment than the other guys sell and we paid half the price. 1822 02:09:07.640 --> 02:09:11.119 You're just not going to get better. They'll come out and do a 1823 02:09:11.119 --> 02:09:13.199 free water test for you. The other thing they do, which is amazing, 1824 02:09:13.560 --> 02:09:18.800 a full reverse osmosis system, so you get the best drinking water you 1825 02:09:18.880 --> 02:09:24.319 possibly can. They have those starting at fourteen ninety five dollars. Think about 1826 02:09:24.319 --> 02:09:28.479 that. Some of them actually under fourteen ninety five, and it's just crazy. 1827 02:09:28.680 --> 02:09:33.239 You want the real deal, not that high pressure. You know they're 1828 02:09:33.279 --> 02:09:35.079 gonna come out and do a water test, show you some brown water. 1829 02:09:35.159 --> 02:09:41.079 This is a real deal, man, waterpros dot net, waterpros dot netwaterpros 1830 02:09:41.119 --> 02:09:46.079 dot net. Now we're going to go back where'd I leave off. Suzanne 1831 02:09:46.319 --> 02:09:52.880 may have Henry Bratts, who's been holding to to I think Henry he's he's 1832 02:09:52.960 --> 02:09:56.439 uh, Actually, I'm gonna ask him this, Henry, how do I 1833 02:09:56.439 --> 02:10:00.319 I was going to say, the owner of Excel Roofing, but You're dad 1834 02:10:00.439 --> 02:10:03.479 might slap me for that. How when you come on the air, what 1835 02:10:03.520 --> 02:10:07.359 do I just say, Henry Brett's from Excel Roofing. What would you prefer? 1836 02:10:07.880 --> 02:10:11.239 Were your dad's cool with it? No, he would tell you neither 1837 02:10:11.319 --> 02:10:15.560 one of those are incorrect. I liked that. However, you want to 1838 02:10:15.600 --> 02:10:20.319 address me, I'll just call you Henry. Yeah, Henry with Excel reasoning. 1839 02:10:20.359 --> 02:10:22.800 That's that's it in a nutshell. I love it. Man. You 1840 02:10:22.880 --> 02:10:26.079 probably heard me talking about all the hail out in Castle Rock and then I 1841 02:10:26.079 --> 02:10:31.680 guess Larksburg got absolutely nailed like golf ball. Plus, I mean, what 1842 02:10:31.800 --> 02:10:35.399 areas are you guys seeing? You know, I'm looking at a hail map 1843 02:10:35.520 --> 02:10:39.159 right now, and it looks like there's a lot of hail right there in 1844 02:10:39.319 --> 02:10:43.199 Foxfield and then also Castle Rock, and that's it's shown that it was up 1845 02:10:43.239 --> 02:10:48.239 to an inch and a half. Yeah, it's I mean that's nine News 1846 02:10:48.279 --> 02:10:52.720 had it on this morning. Man, it looked crazy when people after that 1847 02:10:52.800 --> 02:10:56.119 amount of hell. What's remarkable as we drove through Castle Rock in the way 1848 02:10:56.159 --> 02:10:58.439 to work. We drive it every day and it doesn't look like there was 1849 02:10:58.479 --> 02:11:03.199 any hell. I mean, it's like it's crazy. But if people see, 1850 02:11:03.239 --> 02:11:07.680 what's one clue to give you guys a call? Like those little granulets 1851 02:11:07.720 --> 02:11:11.439 out there, if you see them like on your porch or somewhere, is 1852 02:11:11.479 --> 02:11:18.239 that a definitely called excel? No, So those granules naturally shut off the 1853 02:11:18.359 --> 02:11:22.840 roof, So that isn't necessarily an indicator of hail damage. Got it. 1854 02:11:22.880 --> 02:11:26.319 If I'm in an area, for me, a good indicator is that down 1855 02:11:26.399 --> 02:11:28.720 leaves. I mean, as soon as an area gets hit with hail pretty 1856 02:11:28.720 --> 02:11:33.199 hard, they're just down news everywhere. And then also, I mean, 1857 02:11:33.239 --> 02:11:37.640 having a professional go out there and give your roof that evaluation is really going 1858 02:11:37.720 --> 02:11:39.920 to be a definite answer. If you do have hail damage, and Henry, 1859 02:11:41.000 --> 02:11:43.840 let me ask you something, is it a no brainer that if you 1860 02:11:43.920 --> 02:11:48.640 have a car that's parked in your driveway and it has hail damage, most 1861 02:11:48.840 --> 02:11:54.560 likely that roof does I mean, yeah, that's that's that's a good basis 1862 02:11:54.560 --> 02:11:58.439 to go off of. But sure, sometimes these hail resistant roofs they won't 1863 02:11:58.479 --> 02:12:03.319 get down image. They usually do, but it's it's kind of hit or 1864 02:12:03.359 --> 02:12:05.760 missed. I got you. If it's three inch hail, it's gonna have 1865 02:12:05.880 --> 02:12:09.119 damage. It's gonna have it well a lot smaller, unless if it's the 1866 02:12:09.199 --> 02:12:13.039 roof you guys put on my house. I bet I wouldn't have damage with 1867 02:12:13.119 --> 02:12:18.760 three inch Yeah, that f where stuff is pretty Uh it's not hail proof 1868 02:12:18.880 --> 02:12:22.760 necessarily, but it's very hail resistant. I can if that stuff broke. 1869 02:12:22.880 --> 02:12:26.720 I mean, we'd have holes. We'd have holes in our house, I 1870 02:12:26.760 --> 02:12:30.359 think, man, And I'm not I'm not really exaggerating, or at least 1871 02:12:30.359 --> 02:12:35.479 if we had traditional siding, you would. Now if you guys come out 1872 02:12:35.640 --> 02:12:37.159 and I'll give your phone number out in a minute, but you come out, 1873 02:12:37.199 --> 02:12:41.359 you find hail damage. They sign a contractor a contract with you, 1874 02:12:41.960 --> 02:12:46.479 and you know, four or five days goes by and they have second thoughts 1875 02:12:46.479 --> 02:12:50.920 on it, Are you gonna let them out of that contract? Absolutely? 1876 02:12:50.960 --> 02:12:54.279 Mark, So you know XL you can cancel any agreement that we make with 1877 02:12:54.840 --> 02:12:58.600 the customers. We try to be on the customers side. Yeah, of 1878 02:12:58.640 --> 02:13:01.680 course you advise that they never sign anything with these door to door guys. 1879 02:13:01.840 --> 02:13:05.800 They'll never let you out of it ever. Yeah, and you know it's 1880 02:13:05.880 --> 02:13:11.079 crazy. They've got up to twenty five cancelation fees. Can you believe that? 1881 02:13:11.279 --> 02:13:13.520 No? I can't, Well, actually I can, because we get 1882 02:13:13.560 --> 02:13:18.920 calls on that. You guys would never charge a cancelation fee. Absolutely not. 1883 02:13:20.199 --> 02:13:22.119 And then how much I love this, I'm going to put them on 1884 02:13:22.119 --> 02:13:26.119 the spot. How much money do you ask for down? They come out, 1885 02:13:26.159 --> 02:13:30.319 they have roof damage, they agree with you, they signed the contract. 1886 02:13:30.479 --> 02:13:33.039 How much money down do you ask for? You don't pay a cent 1887 02:13:33.319 --> 02:13:37.239 until you're I'll love that far. I love how you guys came up with 1888 02:13:37.279 --> 02:13:43.399 that too. Listen, anybody out there. I have used these guys numerous 1889 02:13:43.439 --> 02:13:46.560 times. They even did some of my heat tape. They've done my roof, 1890 02:13:46.600 --> 02:13:50.239 they've done heat tape, they've done actually to my roofs, they've done 1891 02:13:50.239 --> 02:13:54.960 a ton for Tom and they've been around forever. No money up front, 1892 02:13:54.000 --> 02:13:58.119 you don't pay a cent to your content. And on top of that, 1893 02:13:58.279 --> 02:14:01.760 you know, unless they come out and actually start the roof ra stuff delivered. 1894 02:14:01.920 --> 02:14:03.640 You can get out of the contract. These door knockers. You're gonna 1895 02:14:03.680 --> 02:14:07.760 end up calling this show if you don't watch it. That's all I can 1896 02:14:07.760 --> 02:14:11.479 tell you. You want to use a good, reputable company that's in Colorado. 1897 02:14:11.720 --> 02:14:15.159 You don't want to use someone that just came into Texas or came in 1898 02:14:15.199 --> 02:14:18.239 from Texas because we just had big ailstorms. It'll be a sales crew only 1899 02:14:18.439 --> 02:14:22.159 they'll get you to sign on the dotted line. You will never see them 1900 02:14:22.319 --> 02:14:26.520 again. I'm not saying they won't eventually do the roof. It might take 1901 02:14:26.560 --> 02:14:28.960 a year. And then when you decide, hey, I want to get 1902 02:14:28.960 --> 02:14:31.239 it done. How much to get out of this contract? They're going to 1903 02:14:31.319 --> 02:14:33.159 tell you it's a ton of money. You'll never get out because it costs 1904 02:14:33.199 --> 02:14:37.039 too much. The bottom line is you use good local people like Excel Roofing. 1905 02:14:37.640 --> 02:14:41.520 Call them up. Three oh three seven six one sixty four hundred. 1906 02:14:41.800 --> 02:14:50.359 Three oh three seven six one sixty four hundred All right, three oh three 1907 02:14:50.439 --> 02:14:54.439 Martino, don't forget that number works on and off the air. Tell your 1908 02:14:54.479 --> 02:14:56.720 friends, Tell anybody you guys have been ripped off. We do want to 1909 02:14:56.720 --> 02:15:00.840 hear from you. Three oh three Martino Help a troubleshooter dot com. I 1910 02:15:00.880 --> 02:15:03.279 do want to say thank you to Mark Kunkle coming in pro bit energy. 1911 02:15:03.319 --> 02:15:07.680 And if you do have a restaurant or a gas station or anything where a 1912 02:15:07.720 --> 02:15:11.479 supercharger could be yet, guys make it pretty easy, right Mark. You 1913 02:15:11.479 --> 02:15:16.760 get some basic information, get the address, get a traffic count through some 1914 02:15:16.800 --> 02:15:18.840 software we have, and then it admit the deal. And then if it 1915 02:15:18.880 --> 02:15:22.760 fits it, you could start just putting money in your pocket and have that 1916 02:15:22.880 --> 02:15:28.359 supercharger on your facility and it'll increase walk in traffic for sure, increased traffic 1917 02:15:28.479 --> 02:15:31.199 stays and you have a revenue. What are the biggest ones you're seeing? 1918 02:15:31.239 --> 02:15:37.880 You said, hotels, But restaurants have to be huge restaurants close to high 1919 02:15:37.880 --> 02:15:41.279 traffic highways or interstates. Okay, hotels, same thing. Hotels. Overnight 1920 02:15:41.520 --> 02:15:46.239 malls work, you know, they get heavy traffic like a strip mall even 1921 02:15:46.319 --> 02:15:48.880 yeah, even some strip So really the stuff taken, the stuff you're not 1922 02:15:48.920 --> 02:15:52.039 going to be dealing with, I would guess is like your your Walmart, 1923 02:15:52.119 --> 02:15:54.920 parking lots, your targets, because they already have they're going to do there. 1924 02:15:56.039 --> 02:15:58.359 But if you own commercial property and want to start putting some money in 1925 02:15:58.640 --> 02:16:03.319 and the amount of space you lease out is nothing. I mean it's nothing. 1926 02:16:03.119 --> 02:16:09.119 Check them out at probidenergy dot com, probdenergy dot com. They can 1927 02:16:09.159 --> 02:16:13.159 also call you three oh three six two three fifteen thirty one in anything solar. 1928 02:16:13.399 --> 02:16:18.279 You're just looking for that home system repairs after the hailstorms. You want 1929 02:16:18.319 --> 02:16:20.119 the right company to remove and replay