WEBVTT

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Yeah, ripped of bad news indeed
a by so you don't have the come

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run in just as fast as we
can. Show Shooter's gonna help come.

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Man, This is the Troubleshooter Show. Now Tom Martine. Hey, I'm

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Tom Martino. Welcome to the show. Three oh three seven one three talk

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three oh three seven one three eight
two five five. Welcome to the show.

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We're here to help you any way
we can. This hour brought to

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you by waterpros dot net. The
best water systems at the lowest prices bar

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none. Get rid of the chemicals, the plastics, the pfas for right

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around one thousand dollars or more.
You can do all of it well.

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Twelve hundred for pfas, fourteen hundred
for triple filter reverse osmosis. Three oh

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three eight six two five five five
four. Yeah, I'm I'm a bugaboo

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about good stuff. That's what I
am. I'm a bugaboo. You need

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to call us now. By the
way, a lot of people have gotten

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the message through next door and other
social media that you can call three oh

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three Martino and leave a message and
we will get back to you. Three

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three sixty seven eight four sixty six
and I have a special guest today that

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I've been dealing with fifteen years.
First time. He's actually Mitch. I

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think this is the first time you're
in the studio with us. I know

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we've had you on before, but
Mitch Fleuria of the Art of Granite.

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Good morning time, man, it's
so nice to talk to you. I

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want to talk about Mitch and his
company coming up right now. Greg,

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though, you know callers take priorities, so if you do have a question

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about any countertops, Mitch is one
of these guys that doesn't mind talking about

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prices. Often wondered about that,
Mitch, why do you give prices on

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the phone? I think because you
figure, look why waste time? Right?

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And then you love your deals?
Is that the bottom line? Putting

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that mic a little closer there,
bro Yes, I won the customer to

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know ahead of time what to expect. Yeah, I'd like for them to

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stop by the shore room and see
all the samples and sinks and everything,

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but I want him to kind of
know ahead of time, you know what

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prices generally are. I love Mitche's
story, I absolutely love it. He

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is an immigrant from Romania, and
we're all immigrants at one time and he

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came here about eighteen years, twenty
years, twenty and one, almost twenty

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one years ago, three hundred bucks
in his pocket. He'll tell his story

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anyway, Greg, what's happening with
taxes? What's going on? Hey?

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Tom, I have an employee who
has has not file tax returns in decades

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and he received Now, why is
he one of these protesters or what?

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No? No, No, he's
just he's just just just okay, avoidant.

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Yeah, okay, yeah, it's
not it's not a it's not as

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Yeah, he's not a sovereign nation
or anything like that. He just you

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know, hasn't and he's scared.
And he's now gotten letter from the state

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of Colorado for tax years eighteen and
nineteen that he's got to get to pay

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a fine. But how many years? How old is this guy? Oh,

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late forties, early fifties, and
he's I don't think he's filed in

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the decades. So and so one
question is what's the statute of limitations?

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How far back does he get?
Hey, I'm going to you know what

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I'm going to do. I'm going
to get you the best help in the

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world on the phone, Great Larson
tax relief. Do you know that's one

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of the things they do. They
get people back in the system and try

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to make it so it's it's not
that bad. You know. Here's the

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deal. You either use Larson tax
relief and do it the wise way.

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But sometimes but I would never,
in a case like this, try to

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do it myself totally. That doesn't
mean you have to hire Larson, but

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we need to get advice because the
last thing you want to do is have

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the guy otherwise he has to show
up at the IRIS with his toothbrush and

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an overnight bag because he ain't gone
home. You know. It's a crime,

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by the way, and I'm glad
that, But but what did the

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letter say that they want to know
about his taxes? How did they catch

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wind to this? Do you know? Oh? I think you know he's

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he's been you know, he's he's
had small deductions with drawn. I think

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he's I think you know the forms
that he filled out gave five dependents which

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he doesn't have, but trying to
minimize his withhold. Okay, so so

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when you file at W nine and
they don't have they don't have anything to

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match it up to. They're saying, what the hell's going on? Right?

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Right, And I think they're just
making some assumptions. And so they've

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they've told him to pay you know, twelve hundred dollars, which includes one

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thousand dollars of taxes if they've calculated, and some penalties. But I don't,

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you know, he needs to file
those returns and actually get it,

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get it accurate, or he's just
going to keep hearing and keep hearing.

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You know, they're going to does
he have kids coming back? Does he

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have kids? No dependence? Is
he married? Uh? He he cohabits,

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he's not legally married. So the
the the letter he just got from

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the Colorado Department of Revenue had to
do with a certain tax years were they

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and they calculated and yeah, and
they've made a calculation, and they're told

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him they're going to start garnishing his
wages if he doesn't. How much they

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say, is do just twelve hundred
twelve hundred? Yeah, I mean,

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he's not a high wage journer and
he's not gonna have a lot of taxable

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income anyway. But he's outside of
the what's the statement right now? Is

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a five percent? I forget?
Is it? Do we still have?

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Hang on? He is he around? He's around. I'm not gonna I'm

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gonna really have to hold his hand
though, Like you know, if there's

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ye contact, hold his hand and
I will hold his hand. CUF it

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to something quick, and I'm just
going to make a phone call to the

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I R S and get my reward. Okay, there you go, Hey,

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Greg, seriously hang on. It
will get some help for you to

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answer some serious questions lars and tax
relief. They're great people, so hold

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on. We'll try to get Michael
or mister says Nick, one of our

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people over there. Dave your turn. I'm Tom Martino. Dave. What's

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going on? High are you doing? Tom? Hey man? What's going

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on? Hey? I co signed, but I'm an own on a car

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my daughter and I. Okay,
when you say co signed, I just

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want people to know that's a very
kind of that's a term that takes the

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sting out, but in essence,
you signed for that car. Yes,

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you're one of two, but you
signed for the car with your daughter.

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Okay, So are you on the
title or just on the loan registration car?

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Yeah, it's really important that if
you're going to get on the loan

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that you also get on title and
registration. So what happened? Okay,

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Cargan's coming to you. We got
into a little fight here and the payments

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coming to you, and if you
got to make the payment, I want

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my car back. What rights do
I have? Can I put? Okay?

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That's good question. Now the title
is in both The title is in

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both of your names, right five? It paid off when it's get paid?

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Well, I know, But what
I'm saying is it's both of you

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are on the loan. Both of
you aren't titles. So the title comes

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to both of you, both names, right who finances it? I've got

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to refinance my credit union. It's
with your credit union? Right now?

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Yes? Is she not making payments? It's coming out like tomorrow. I'm

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gonna wait for the time. How
do you know? Did she say,

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hey, Dad, I'm not going
to make a payment now, are shooting?

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I got telephones in our name too, As she hadn't made the phone

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on the payment next five hundred dollars, I made it the last three times,

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so I'm wrecking getting ready. You
can have that phone turned off,

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you know that if it's your account
right now, as far as you have

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a feeling, she's not going to
be able to make car payment that's going

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to ruin your credit. You know
that right right because her and her husband

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agreed it will both make the payment
and they not keep backed out of it,

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so she can't hand it. Right
now, you have as much right

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to that. You have as much
right to that car as a registered owner

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as she does, which means if
you know where it is and you have

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a key, you can go get
it and hide it and then you can

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make you can make the payments.
You're going to have a tough time selling

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it because it's in her name too. I'm going to tell parents, I

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don't have that, that's my coin. To find it on the tracker.

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I put a tracker on it.
Find it with that you can you can

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have a locksmith. You can have
a locksmith get the car. Yeah,

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you just have to prove you own
it. Do you have any documentation?

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Listen, Dave, do you have
any documentation outside of the glove compartment to

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get into to show you on that
car? I go to credit you and

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I can good. That's what you
do. Then you call a locksmith.

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If you find the car and steal
it, and you're not stealing it,

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it's not a crime. It's your
car, just like she can find it

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and take it back, and you
play this cat and mouse game. It's

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terrible. Now, once you get
the car, you can make the payment

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and you won't give it back to
her until she pays you. But that's

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not going to solve the problem about
getting rid of the car, because you

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can't sell the car until right and
I just go to court and at the

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judge to have the manned car back
to me or no impossible, No,

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that's a civil matter. You'd have
to sue her. But you don't have

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I'm venturing to guess you don't have
a written agreement with your daughter. Oh

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I guess. See, these are
the dangers in co signing for your kid.

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Okay, because you don't have a
written agreement and you don't have anything

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to help you. You just have
the car. So I have sneaky ways.

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I can tell you how people have
gotten ownership. You know, I'm

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going to tell you they're sneaky.
I don't think they're underhanded. I just

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think they're sneaky. And I can
share those with you coming up if you

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want to hang on. Otherwise,
what you do is you have a right

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to get proof of ownership and snag
the car and hide it until she pays

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you. And then when she pays
you, you may want to go to

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the bank and try to get that
loan, get out of the loan,

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but you have to the bank has
to approve it. Don't ever, you

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know, think you're getting off the
loan just because she says you're off the

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loan three oh three seven one to
three talk hold on, and I'm going

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to come back with a sneaky way
to get out of that eight eight eight

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three oh three nine two zero sixteen twenty

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two. Hi Tom Martino here three
oh three seven one three talk three o

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three seven one three eight two five
five. All right, now here is

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a secret. When you have a
car that's titled with a friend, a

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neighbor, past girlfriend, past boyfriend, an ex, or a daughter or

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a son, and it's titled in
both of your names and you want to

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get it, there are sneaky ways
to do it. I'm just going to

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tell you about things that have worked
in the past. I'm not telling you

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to do it. I'm only going
to give you general, overall, general

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overall procedures, Dave. What people
do is first they try to get possession

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of the car. That's imperative.
You do that and then hide it because

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if you're registered owner on the title, you have every right to take that

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car. If you're not, it
gets icy, but you can take the

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car and hide it. No police
officer can do anything because you can even

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tell your daughter I took the car. If they call the police and you

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have proof of ownership or half ownership
or it's not even called half its ownership.

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It's your car now. Then what
you do this is crazy. You

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go to a garage, a repair
shop that you know and trust, or

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someone I know and trust, and
you have whatever deferred maintenance needs to be

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done on that car. How old
is that car? Dave? Two years

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old? Tom? But Tom,
I don't you understand. I got a

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tracker one hundred and twenty blucks.
I can put it on her. But

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I talked to a cop. He
told me she can gun around and have

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you rested for disturbance. First of
all, if you disturb the piece,

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you can be arrested for disturbing the
piece. You can be arrested for domestic

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violence. If you push her out
of the way and take the car,

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you can be arrested for stalking.
I'm not you're not listening to me,

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Dave. I never suggested any of
that. I suggest you go and get

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the car. That's it. You
do it with a tracker, or do

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it anyway you want. The tracker
is not going to get your ownership.

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The tracker is simply going to tell
you where the car is. You're going

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to confiscate the car. Now you
want to get the title, your name.

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I'm telling you how to do it, so if you don't want to

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do it, don't do it.
But there's two ways to do it.

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You can sue her for a dissolution
of a partnership under Colorado law. If

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there's no if there's no written agreement
for partnerships, and there's a partnership in

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an asset, you can use Colorado
partnership laws and just use the law to

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sue her and get her off the
title. That's one way, and you

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go with an attorney. The second
way is to get a garage you know

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and trust, get any deferred maintenance
done that needs to be done, even

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a little extra stuff, and run
up a bill of several hundred dollars.

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And when you run up that bill, you tell her to pay it,

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and if she doesn't pay it,
then you get this garage owner that you

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know and love to foreclose on that
car, and then you bail it out

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and turn it into your name.
Now again, go off and discover what

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00:14:52.320 --> 00:14:54.600
you want to do and let us
know. Three oh three seven to one

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00:14:54.720 --> 00:14:58.120
three talks seven one three, eight
two five five. There is no easy

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00:14:58.159 --> 00:15:01.559
way to just take a car and
a judge who's gonna rule that is your

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00:15:01.639 --> 00:15:05.320
car. Okay, So two ways
you sue. Second way you run up

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00:15:05.360 --> 00:15:09.759
some bills and have the damn thing
leaned to where she can't take it.

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00:15:11.080 --> 00:15:13.559
I mean, but you got to
work with someone you know and trust Greg

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00:15:13.639 --> 00:15:18.320
on those taxes. Larson. No
one at Larson is available kat China.

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00:15:20.159 --> 00:15:24.240
So a couple of them are on
Spring Great vacation and Michael has not answered

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00:15:24.240 --> 00:15:28.720
me back. Sorry, what we're
gonna do? Then Mark? Greg is

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00:15:28.759 --> 00:15:33.720
pending and we'll get Greg. Here's
what I'm gonna do. I know Larson

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00:15:33.840 --> 00:15:37.279
is the only answer for advice on
this. Since your employee hasn't filed taxes

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00:15:37.320 --> 00:15:41.440
in decades and he got a letter
from the state. Here's what I want

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00:15:41.440 --> 00:15:45.480
to tell you, though, from
the Colorado Department of Revenue about taxes.

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00:15:45.519 --> 00:15:50.240
Do What he should do is sit
tight right now and get some representation.

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00:15:50.600 --> 00:15:54.159
Or it depends on how much he
owes. If he opens up a big

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00:15:54.200 --> 00:15:56.240
can of worms, he could end
up in trouble. But one thing for

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00:15:56.320 --> 00:16:00.159
sure, he's gonna need to address
this. But before he does, I

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00:16:00.200 --> 00:16:02.720
want to get him. It's not
going to matter if he waits a few

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00:16:02.799 --> 00:16:06.840
days. We need to get Larson
on to give him some advice, and

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00:16:07.039 --> 00:16:10.519
we're working on that. So we're
going to put you. We're gonna take

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00:16:10.559 --> 00:16:12.240
your information get back to you as
soon as we can get Larson. Oh,

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00:16:12.320 --> 00:16:15.200
work on that, Tom okay.
Thank you very much. I appreciate

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00:16:15.240 --> 00:16:22.919
that. Diane. What's going on? Diane? Hi? Hi? Who

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00:16:22.960 --> 00:16:27.960
are you? I'm doing good and
you I need some help. Tom okay,

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00:16:29.000 --> 00:16:32.360
And I'm you came to the right
place, Diane. Oh, what

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00:16:32.480 --> 00:16:36.120
a coincidence. I give out help
for a living. I know you do.

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00:16:36.240 --> 00:16:40.120
You're so awesome. You change lives
every day. I listen to you.

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00:16:40.240 --> 00:16:42.919
Thanks. Anyways, I'm hoping you
have a resource for me. I

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have a ninety four Dodge Ram fifteen
hundred four by four five point nine meters

237
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motor. Wow, I mean to
say with me your I've been driving the

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truck for twenty seven years. All
of a sudden it did something weird.

239
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It will start, but it won't
move, it won't go forward, it

240
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won't do anything. So I know
this mechanic. He's not very well.

241
00:17:03.480 --> 00:17:06.400
He's kind of sickly, but he
told me what part I need. It's

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00:17:06.480 --> 00:17:10.720
called a throttle body and hold on. That doesn't hold on. That's not

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00:17:10.839 --> 00:17:15.480
necessary. How did did he come
out and look at it? He yes,

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00:17:15.519 --> 00:17:18.160
he came out and did a bunch
of tests and he changed. Okay,

245
00:17:18.240 --> 00:17:21.920
so he actually looked at it.
It's not a It sounded like a

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00:17:21.960 --> 00:17:25.400
clutch or a transmission. Uh,
first of all, this is automatic,

247
00:17:25.440 --> 00:17:30.960
I'm assuming. Yes, Okay,
why did he think it wasn't like if

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00:17:30.960 --> 00:17:33.160
you put it into gear when it's
running. If you put it into gear,

249
00:17:33.200 --> 00:17:40.720
what happens. It barely goes one
mile per hour. It will barely

250
00:17:41.240 --> 00:17:47.039
roll. If you put it into
reverse, what happens? Same thing about

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00:17:47.039 --> 00:17:48.799
the same thing. Yeah, right, hold on, Diane, just hold

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00:17:48.839 --> 00:17:53.359
on. I got an idea for
you. Kachina. I know you're working

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00:17:53.400 --> 00:17:57.400
hard. That's good. I want
to see you work hard. Now we

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00:17:57.480 --> 00:18:03.119
need to get guess who I'm going
to give you one guess, Kevin Cloaking.

255
00:18:03.400 --> 00:18:06.119
No, I want to get Yeah, I want to get Jeff on

256
00:18:06.160 --> 00:18:08.640
this old truck, because Jeff loves
old trucks and he knows a lot about

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00:18:08.680 --> 00:18:11.799
him. Diane, we're going to
get you some expert advice three three seven

258
00:18:11.839 --> 00:18:15.400
one three talks seven one three eight
two five five. Mitch Fleer, we

259
00:18:15.440 --> 00:18:18.440
have a quick question for you.
Sir, and the camera's on both of

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00:18:18.519 --> 00:18:22.519
us. So somebody texted and wanted
to know if oh, I'm going to

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00:18:22.559 --> 00:18:25.759
fix that, so just hold it
and then during the break, I'll fix

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00:18:25.799 --> 00:18:29.160
it. I'm sorry they came up. So so just here real quick.

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00:18:30.319 --> 00:18:36.079
Is there a square footage that people
can figure for various kinds of stone or

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00:18:36.200 --> 00:18:41.559
does it come down to more than
just square footage? It is configuration a

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00:18:41.559 --> 00:18:45.240
big deal. Can that add or
subtract from square footage? So the slabs,

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00:18:45.440 --> 00:18:49.920
both natural and engineering stone, are
around fifty to sixty score feet,

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so you can, you know,
fewer ten percent wasts if you have a

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00:18:52.720 --> 00:18:56.160
smaller kitchen, let's slab. We'll
cover that's idea. But you still have

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00:18:56.200 --> 00:19:00.680
to buy the whole slab or not. It depends if you select the local

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00:19:00.720 --> 00:19:03.880
supplier. Yes, if you find
it in our yard, the only pay

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for what you have. Yes,
But is it if you had to buy

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a whole slab. Let's say,
and do the kitchen how big? How

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big of a kitchen or what's when
do you need more than a slab?

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Let's say maybe if the kitchen is
over fourty score feet of countertop of countertops,

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and then you has some you know, angles where there's more waste,

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then we may need an additional slab. So do you charge for the slab

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00:19:27.319 --> 00:19:32.559
or you charge wholesale for the slab? Yes, And but again it gets

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00:19:32.640 --> 00:19:37.000
tricky. If the homeowners go to
the local supplier, they only sell us

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00:19:37.039 --> 00:19:38.680
full slabs. Now, I get
it. So now we're stuck with buying

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that additional piece. I get it. So when you buy a whole slab

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or a half slab, whatever you
have to buy, then you add to

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the square footage the fabrication and installation. We charge the labor, which is

283
00:19:51.359 --> 00:19:55.680
measuring. But what about the fabrication
of that stone. Yes, so labor

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00:19:55.799 --> 00:19:57.519
means oh okay, if you measure
it, you fabricate it, you cut

285
00:19:57.519 --> 00:20:00.759
it poly sheet right, and then
you come up with a final per square

286
00:20:00.799 --> 00:20:04.680
foot yes, yep, okay,
And how do you do that on the

287
00:20:04.680 --> 00:20:10.039
phone? They just just a pretty
quick formula for us. We've been doing

288
00:20:10.119 --> 00:20:12.720
it for so long. So I
tell your phone prices. Are they pretty

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00:20:12.759 --> 00:20:17.119
accurate when you actually go out to
the house. Yes, they're pretty accurate.

290
00:20:17.200 --> 00:20:18.960
Of course, the more information we
get from the homeowner, you know,

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00:20:19.000 --> 00:20:22.799
the more accurate the prices are.
And then pictures help a lot.

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00:20:22.119 --> 00:20:25.680
Sometimes we have questions, but if
you just send us a picture, then

293
00:20:25.720 --> 00:20:27.880
we'll be able to tell you know
what has to be done. You know

294
00:20:29.200 --> 00:20:32.319
Jaybred's pretty well, Yes, and
you did his countertip. Yes, I

295
00:20:32.359 --> 00:20:37.839
love Jay and don't tell him no
anyway. So he has on his site

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00:20:38.480 --> 00:20:45.279
excelroofing dot com where you put in
your address and it calculates the cost of

297
00:20:45.319 --> 00:20:49.759
your roof based on the roofline and
all of that. Now, I was

298
00:20:49.799 --> 00:20:56.400
curious, wouldn't it be cool if
someone could take a photo or measurements of

299
00:20:56.480 --> 00:21:00.799
their countertops and the number of angles, and some kind of an app could

300
00:21:00.839 --> 00:21:06.799
calculate they put in the material they
want and could roughly calculate the costs.

301
00:21:06.799 --> 00:21:08.279
Wouldn't that be cool? That would
be cool? Yeah, well the roof

302
00:21:08.480 --> 00:21:11.319
is outside war no, no,
I get it, and the satellite takes

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00:21:11.319 --> 00:21:15.839
a picture of it. The artofgranted
dot com. If you put an app

304
00:21:15.119 --> 00:21:19.599
on your site, it would have
to somehow. But there are all kinds

305
00:21:19.599 --> 00:21:23.640
of Now glide our stuff with your
phone. You can do all kinds of

306
00:21:25.079 --> 00:21:29.960
things. I just can't help but
believe that someday that might be available.

307
00:21:29.960 --> 00:21:33.960
Well, I think there's too many
variations there's a lot of yeah and the

308
00:21:33.000 --> 00:21:37.720
backsplash and the end treatments, and
it's best to call us, you know,

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00:21:37.799 --> 00:21:38.640
talk to us, tell us what
you need, you know, the

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00:21:38.680 --> 00:21:45.000
type of Have you ever had anyone
FaceTime? You no like when they call

311
00:21:45.079 --> 00:21:47.960
you? Do you ever ask him
to snap a few picks? Yes,

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00:21:48.079 --> 00:21:49.519
that's that's generally what we want,
all right. I guess we can do

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00:21:49.599 --> 00:21:53.079
FaceTime, but no, I get
what you're saying. The art of granted,

314
00:21:53.119 --> 00:21:56.519
by the way, his number,
and you know he's always available when

315
00:21:56.519 --> 00:22:00.359
he's not here. Three h three
three eight six fifty nine. As we

316
00:22:00.400 --> 00:22:08.200
have more coming red out go with
a sure thing Denver's Best roofer Excel Roofing

317
00:22:08.279 --> 00:22:15.759
dot com. You don't pay a
cent until you're content. Time for an

318
00:22:15.799 --> 00:22:21.160
insurance check up free, no obligation
comparison call Compass Insurance paying too much your

319
00:22:21.200 --> 00:22:25.240
coverage at dozens of insurance companies find
out now three oh three seven to seven

320
00:22:25.279 --> 00:22:29.039
to one help. You'll think you're
his only customer when you choose Frank durand

321
00:22:29.079 --> 00:22:33.480
the real estate Man dot com to
list your home with Remax Alliance three oh

322
00:22:33.519 --> 00:22:40.000
three nine two zero sixteen twenty two. I see up three o three seven

323
00:22:40.079 --> 00:22:44.759
one three talk three three seven one
three eight two five five. Now Jeff

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00:22:44.759 --> 00:22:51.359
ficked Kimera Transmissions Transmissions Denver dot com. Hey, Jeff, do you still

325
00:22:51.400 --> 00:22:56.000
have the website denvertrans dot com?
I do you can sell that? Now?

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00:22:56.079 --> 00:22:59.839
You know, I'm iget is just
taking a whole new meaning from what

327
00:23:00.240 --> 00:23:04.160
from when I originally got it.
No, you could though Denver trans dot

328
00:23:04.200 --> 00:23:08.240
com anyway, or den you don't
have Denver tranny dot com, do you?

329
00:23:08.279 --> 00:23:11.519
No? No, that's too bad. So it'd be great for the

330
00:23:11.519 --> 00:23:15.119
people who work in my your study. But you know what all joking aside

331
00:23:17.720 --> 00:23:21.559
Transmissions Denver dot com. Oh my
god, I mean that's so wonderful.

332
00:23:21.599 --> 00:23:25.440
Anyway, Jeff is with Kimera Transmission
Diane, let's talk to him. Now.

333
00:23:25.559 --> 00:23:30.680
Here's I'm just a little puzzled with
Diane's problem on a nineteen ninety four

334
00:23:30.720 --> 00:23:33.759
Dodge Ram because she says one day
she woke up and it started fine,

335
00:23:34.119 --> 00:23:38.000
but it doesn't move if she puts
it into drive. She can't get more

336
00:23:38.039 --> 00:23:41.519
than one mile an hour out of
it. Now, but here's what I

337
00:23:41.559 --> 00:23:42.960
want to ask. I want to
ask her a few more questions, and

338
00:23:44.319 --> 00:23:47.559
Diane, I forgot to ask you. When you go one mile an hour

339
00:23:47.920 --> 00:23:52.039
and you try to go faster and
press on the gas, does the engine

340
00:23:52.240 --> 00:23:56.480
rev or do you stall? Or
what happens like when you really does the

341
00:23:56.519 --> 00:23:59.759
engine rev up? But you still
only go one mile an hour? No,

342
00:24:00.160 --> 00:24:02.960
it doesn't. I have my foot
right to the floor. And not

343
00:24:03.079 --> 00:24:07.079
only that, it won't go you
have That's why the guy. Okay,

344
00:24:07.519 --> 00:24:11.240
so you'll have your Even though you
have your foot to the floor, the

345
00:24:11.279 --> 00:24:15.960
engine is not revving. No it's
not. You're just going a mile in

346
00:24:15.079 --> 00:24:18.200
one mile an hour. Yeah,
it just stays like a mile an hour

347
00:24:18.319 --> 00:24:22.240
or less. It just barely creep. I get it. And then when

348
00:24:22.240 --> 00:24:25.880
you put it in reverse, the
same thing. Okay, you see,

349
00:24:26.279 --> 00:24:32.799
Jeff, Now I understand why her
expert told her she probably needs a throttle

350
00:24:32.839 --> 00:24:36.480
body. Does that make sense to
you or does it sound like a transmission

351
00:24:36.480 --> 00:24:38.960
thing? No, it sounds more
like it's in your performance a throttle body

352
00:24:40.039 --> 00:24:42.519
or a throttle cable. Okay,
So he wasn't right. It's not at

353
00:24:42.559 --> 00:24:45.680
all because I asked no, No, I understand, Diane. I just

354
00:24:45.720 --> 00:24:48.559
wanted to get Jeff, I don't
know enough to tell you, and I

355
00:24:48.599 --> 00:24:52.319
wanted to make sure. So you're
looking for a throttle body? Did he?

356
00:24:52.400 --> 00:24:56.000
Did he? Act? The mile
is three hundred and eighty thousand.

357
00:24:56.039 --> 00:24:59.319
I've been driving it for twenty seven
years. Wait a minute, Wait a

358
00:24:59.400 --> 00:25:06.960
minute, you have three hundred eighty
thousand miles right close to close to three

359
00:25:07.039 --> 00:25:11.599
ninety Yeah. Have you ever hold
on? Have you ever done any major

360
00:25:11.680 --> 00:25:18.720
engine work? I have done a
complete, very elaborate tune up, and

361
00:25:18.960 --> 00:25:22.960
I've taken care of it, oil
change every ninety days, and you know,

362
00:25:22.240 --> 00:25:26.440
brand new tires and then just oh
my god, And what about transmission?

363
00:25:26.440 --> 00:25:30.240
Have you ever had to do the
transmission? I've done cleaning of the

364
00:25:30.279 --> 00:25:33.240
transmission. I go and you know, I take your excellent it's an excellent

365
00:25:33.240 --> 00:25:37.480
condition. Oh my god. No, no, Jeff, what do you

366
00:25:37.559 --> 00:25:41.759
think about that alone? Three hundred
eighty thousand. Isn't that wonderful? Oh

367
00:25:41.839 --> 00:25:45.599
yeah, proof of me. I
love Dodge. That's why I love Dodge.

368
00:25:45.240 --> 00:25:49.480
Well, listen, I don't think
Dodge is like that anymore. Well

369
00:25:49.599 --> 00:25:52.480
it's ninety four and it's still going
for twenty seven. No, no,

370
00:25:52.519 --> 00:25:56.720
I mean the newer ones. I
don't think the newer ones to hold up.

371
00:25:56.480 --> 00:26:00.880
Okay, well, this one I
love this truck. So you want

372
00:26:00.880 --> 00:26:03.079
to know, so this mobile,
this mechanic that came out and looked at

373
00:26:03.079 --> 00:26:07.240
it sounds like a good guy.
Did he know where to get one or

374
00:26:07.480 --> 00:26:11.640
I'm assuming it's he Did he know
where to get a throttle body or just

375
00:26:11.720 --> 00:26:15.000
recommend it? Well? He yeah, he tried different places, but he

376
00:26:15.039 --> 00:26:17.960
said, we're coming back with prices
in the three hundred dollars range. And

377
00:26:18.319 --> 00:26:22.079
he knows I'm on Social Security.
I don't have that's kind of a pricey

378
00:26:22.119 --> 00:26:25.720
part for me. But I'm kind
of stuck unless somebody helps me and gives

379
00:26:25.720 --> 00:26:29.400
me a discount or something. I'm
stuck with the three hundred dollars to get

380
00:26:29.440 --> 00:26:32.960
my truck running again. And now
he will he install it? Is that

381
00:26:33.200 --> 00:26:37.599
was that with installation? Well,
the man he's not well. He has

382
00:26:37.680 --> 00:26:41.480
cancer, so I don't want to
put a strain on him. He's a

383
00:26:41.519 --> 00:26:45.000
genius. He's very smart. He
from Germany, very very smart guy.

384
00:26:45.000 --> 00:26:48.839
He can take a part of Mercedes
engine like a Swiss watch. But I

385
00:26:48.880 --> 00:26:52.079
don't. He's not feeling very good. His leg is bothering him and he's

386
00:26:52.119 --> 00:26:56.119
got this, you know, ongoing
cancer. But he's a genius at diagnosing.

387
00:26:56.200 --> 00:26:57.839
He told me exactly, this is
what you need, a throttle body,

388
00:26:59.319 --> 00:27:03.440
and so I believe him. I
do believe him. So is there

389
00:27:03.440 --> 00:27:07.279
anybody out there that can help me
by giving me some kind of a discount

390
00:27:07.319 --> 00:27:10.839
on the park? Let's let's Jeff, how much do you think those throttle

391
00:27:10.839 --> 00:27:14.079
bodies on a ninety four? First
of all, they're not new, They're

392
00:27:14.079 --> 00:27:17.960
they're all going to be user Jeff. Or do they rebuild them? Very

393
00:27:18.720 --> 00:27:22.440
yeah? I between the part and
the labor, three hundred dollars is a

394
00:27:22.519 --> 00:27:29.319
dream of a price. Well you
think that's a really good price? And

395
00:27:29.440 --> 00:27:36.920
huh excellent cars? Now, Diane, Well, guy ordering on the internet,

396
00:27:37.400 --> 00:27:40.079
and I love than to order one
on the internet. I'm afraid you

397
00:27:40.079 --> 00:27:44.279
know they could No, No,
I understand that, Diane, Diane scar

398
00:27:45.119 --> 00:27:48.279
where do you live? Where's this? Uh? Where's this truck? Located?

399
00:27:48.400 --> 00:27:52.119
Live in briar Gate at Lexington and
Woodman. I live in Briargate in

400
00:27:52.200 --> 00:27:56.279
Colorado Springs. Oh okay. Now, the mechanic that you know and love,

401
00:27:59.160 --> 00:28:02.920
he's going to do this for three
months. He won't do the work

402
00:28:02.960 --> 00:28:04.559
though, right, he won't do
the work, is what you're saying.

403
00:28:06.079 --> 00:28:08.000
Well, if he's up to it. I mean his his condition of his

404
00:28:08.279 --> 00:28:11.799
health is intermittent. Sometimes he feels
Okay, I'm gonna get it. I'm

405
00:28:11.839 --> 00:28:15.400
gonna get jesse on. Hold on, I want to get jesse on from

406
00:28:15.440 --> 00:28:18.960
honest, accurate auto. I want
to ask a question, see if he

407
00:28:18.960 --> 00:28:22.119
can do us if listen, I
don't want to put him on the spot,

408
00:28:22.160 --> 00:28:25.400
so I'll just pose it to him. See what happens. Jeff Vick.

409
00:28:25.480 --> 00:28:30.160
As always, we appreciate it,
sir, Thank you for your expert

410
00:28:30.160 --> 00:28:37.440
opinion at Denver trans excuse me Transmissions, Denver dot com. More coming up

411
00:28:37.440 --> 00:28:41.119
on the Troubleshooter Show three oh three
seven to one three talk by the way,

412
00:28:44.359 --> 00:28:49.799
Genesis Total Exteriors would do all of
your storm damage on one invoice.

413
00:28:51.000 --> 00:28:59.680
They do everything on the outside of
your house. Genesis Total Exteriors dot Com.

414
00:29:00.119 --> 00:29:03.079
Go with a sure thing Denver's best
roofer Excel Roofing dot Com. You

415
00:29:03.119 --> 00:29:11.160
don't pay a cent until you're content
three Time for an insurance check up free

416
00:29:11.240 --> 00:29:15.880
no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance

417
00:29:15.880 --> 00:29:19.839
companies find out now three oh three
seven seven to one help you'll think you're

418
00:29:19.880 --> 00:29:23.759
his only customer when you choose Frank
durand the real estate man dot Com to

419
00:29:23.839 --> 00:29:29.559
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two

420
00:29:34.519 --> 00:29:41.559
Hi three oh three seven one three
talk seven one three eight two five five.

421
00:29:41.720 --> 00:29:47.240
Welcome to the show, and we're
getting experts for a couple of these

422
00:29:47.440 --> 00:29:52.000
questions we have right now, Diane. We're going to see what honest,

423
00:29:52.039 --> 00:29:55.799
accurate Auto has to say about you. Heyes, who's hang on about your

424
00:29:55.880 --> 00:30:00.400
overheating subarum will come to you after
we get an expert on as well.

425
00:30:00.960 --> 00:30:06.599
Bill, you have a question about
washing machines, Go ahead, Bill,

426
00:30:06.920 --> 00:30:11.200
Okay, I'll throw it out and
then I'll listen, just kind of get

427
00:30:11.240 --> 00:30:17.480
people's opinion. Top loader or front
end loader. That's a good question.

428
00:30:17.599 --> 00:30:22.519
I have my personal preference. I
have my personal preference. Let me tell

429
00:30:22.519 --> 00:30:26.160
you what it is. First.
My personal preference is for a top loading

430
00:30:26.359 --> 00:30:30.759
washing machine. And there's a reason
for that. The drums last longer because

431
00:30:30.799 --> 00:30:34.359
the gears aren't You don't have gravity
working against the gears when they're sideways.

432
00:30:34.960 --> 00:30:38.519
Now that doesn't mean it's appreciabily better, I mean that much better, but

433
00:30:38.599 --> 00:30:42.240
it is better, in my opinion, They also do a better job at

434
00:30:42.319 --> 00:30:49.400
balancing loads because the automatic balancers are
level or horizontal as opposed to vertical,

435
00:30:49.720 --> 00:30:53.640
and it's hard to balance the load
when you have it loaded vertically and it

436
00:30:53.759 --> 00:31:02.279
spins around like that. So I'm
just And then also you have total evacuation

437
00:31:02.400 --> 00:31:07.279
of moisture or hardly any moisture on
the collar and the seals on top,

438
00:31:07.599 --> 00:31:11.839
whereas with a side loader there's a
tendency to get mold or mildew. Uh

439
00:31:11.119 --> 00:31:15.839
you want me to keep going?
Sure? I mean, I actually did

440
00:31:15.920 --> 00:31:19.279
the research on this for myself and
I decided, when it comes to a

441
00:31:19.480 --> 00:31:26.640
washer, I want a top loader. I agree because I mean sometimes on

442
00:31:26.880 --> 00:31:30.559
washing stuff, I mean it's like
the stuff barely gets wet. No,

443
00:31:30.039 --> 00:31:34.759
Well, nowadays they're made to be
that they preserve water. But here's what

444
00:31:34.839 --> 00:31:37.160
I want to tell you. There's
a few things you can do to help

445
00:31:37.240 --> 00:31:41.440
that, and I'm telling you it'll
amaze you. And a lot of people

446
00:31:41.480 --> 00:31:44.720
don't want to spend the money.
But what you do is if you had

447
00:31:44.839 --> 00:31:49.720
a softened water by it like water
pros, I'm telling you, softened water

448
00:31:51.119 --> 00:31:56.319
gets everything ten times cleaner, ten
times faster, with ten times less water.

449
00:32:00.000 --> 00:32:02.400
Okay, well that's a that's another
option. No, No, I

450
00:32:02.480 --> 00:32:06.200
mean it costs, right, I
mean, it's more than just a washing

451
00:32:06.279 --> 00:32:10.160
machine. But what I'm saying is
it'll help everything, dishes, laundry,

452
00:32:12.519 --> 00:32:19.559
plumbing, toilets, flapper valves.
Conditioned or softened water is the best thing

453
00:32:19.640 --> 00:32:24.119
you can do that the minerals screw
everything up. Now, some people don't

454
00:32:24.240 --> 00:32:27.880
like that feeling of soft water.
They don't like it. I like it,

455
00:32:28.039 --> 00:32:31.279
but I know why. I mean, I prefer hard water feeling for

456
00:32:31.400 --> 00:32:36.039
showers, but it's actually better to
have the soft water. But anyway,

457
00:32:36.359 --> 00:32:42.839
I digress that the top loader will
help you a lot. Okay, thanks

458
00:32:42.839 --> 00:32:45.000
a lot, all right? Man? That three oh three seven one three

459
00:32:45.119 --> 00:32:50.480
talk seven one three eight two five
five. Mitch flurious with us from the

460
00:32:50.720 --> 00:32:55.759
Artofgranite dot com. And we were
talking about granite and how you price it

461
00:32:57.000 --> 00:33:04.480
and and uh, you know,
the purchasing of slabs. I asked you

462
00:33:04.559 --> 00:33:09.440
what the most popular countertop material is
and you said, quartz. Anymore,

463
00:33:09.839 --> 00:33:15.440
the engineer's stone, It's very popular. Now, quartz is not a natural

464
00:33:15.599 --> 00:33:17.799
slab, it's an engineer stone.
So what is it? Is it made

465
00:33:17.880 --> 00:33:22.359
up of quartzite ground up. Yes, that's what it is made for.

466
00:33:22.799 --> 00:33:27.279
And quartzite is a natural slab,
right, Quartzite is a natural slab.

467
00:33:27.519 --> 00:33:30.880
And then if you grind up,
if you grind up quartzite and bind it

468
00:33:31.000 --> 00:33:37.079
together with resins, that's what the
quartz countertop is. Yes, the Engineer's

469
00:33:37.079 --> 00:33:43.960
stone. And then they add pigament
colors and they have these speckle designs.

470
00:33:44.599 --> 00:33:47.079
I've seen the gray speckles, the
white speckls. They're just now. They

471
00:33:47.160 --> 00:33:52.000
make these really cool designs with a
lot of movement and flow. And then

472
00:33:52.039 --> 00:33:54.359
they make the slabs book match or
mirror match, where you know, we

473
00:33:54.440 --> 00:34:00.839
can really work those seams. If
the islands or the island, if formiliar

474
00:34:00.839 --> 00:34:02.920
condutos are very long and they need
to be seen, then we can do

475
00:34:04.000 --> 00:34:08.280
a really nice transition from a PI
stone. I personally like the solid look.

476
00:34:08.360 --> 00:34:12.199
If I'm gonna get quartz, if
I'm gonna get the swirls and stuff,

477
00:34:12.199 --> 00:34:15.480
I'll get granite. True, I
don't know what's the difference between the

478
00:34:15.599 --> 00:34:20.679
quartz with swirls and granite. What
look are they both looking the same?

479
00:34:20.719 --> 00:34:24.199
About A lot of these engineer stone
comes in very white or light colors.

480
00:34:24.800 --> 00:34:32.559
They look like marbles, but they're
much more durable, So that's interesting.

481
00:34:34.079 --> 00:34:38.519
So quartz itself, is it more
durable than granite? Quartz is a very

482
00:34:38.599 --> 00:34:42.199
very durable surface. Yes, and
it's non pores, which is one of

483
00:34:42.280 --> 00:34:45.320
the main advantages. Ah, we
got more coming up on that. All

484
00:34:45.400 --> 00:34:49.079
of your calls at three oh three, seven to one three Talk or three

485
00:34:49.119 --> 00:34:54.880
oh three Martino. It's not too
early to start thinking about spring cleaning.

486
00:34:55.199 --> 00:34:59.800
The best way to get your whole
house cleaned zero reds. I'm consumer ad

487
00:35:00.039 --> 00:35:02.800
at Tom Martino Carpets three rooms starting
at just one oh nine with a free

488
00:35:02.880 --> 00:35:07.719
haulway and seventy five dollars off duck
cleaning. Talk about really clean and staying

489
00:35:07.840 --> 00:35:13.800
clean. No dirt, attracting residue
from soaps or chemicals, just purified super

490
00:35:13.960 --> 00:35:16.840
soft water, the best cleaning agent
in nature. Zero res is the only

491
00:35:16.960 --> 00:35:22.039
carpet cleaner I'll have at my home
because I love that feeling of really clean,

492
00:35:22.400 --> 00:35:28.199
getting zero fied. Since duckwork moves
the air through your home and the

493
00:35:28.360 --> 00:35:32.880
carpets absorb everything in the air,
don't you think it's better to do both

494
00:35:34.159 --> 00:35:39.360
now? At these incredible savings with
zero Resdenver Dot com three rooms starting at

495
00:35:39.400 --> 00:35:45.719
one hundred and nine dollars with a
free haulway and seventy five dollars off Duck

496
00:35:45.800 --> 00:35:49.679
cleaning three oh three four seven,
one fifty one fifty four to seven one

497
00:35:49.800 --> 00:35:54.480
fifty, one fifty or zero Resdenver
dot com Go with a sure thing Denver's

498
00:35:54.519 --> 00:35:59.840
best roofer Excel Roofing dot com.
You don't pay a cent until you're content.

499
00:36:02.239 --> 00:36:06.400
Time for an insurance check up free, no obligation. In comparison,

500
00:36:06.559 --> 00:36:10.440
call Compass Insurance. Pay too much
your coverage at dozens of insurance companies find

501
00:36:10.480 --> 00:36:14.760
out now three oh three seven seven
to one help. You'll think you're his

502
00:36:14.960 --> 00:36:17.880
only customer when you choose Frank durand
the real estate Man dot com to list

503
00:36:17.960 --> 00:36:22.360
your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

504
00:36:23.000 --> 00:36:34.159
Yeah, ripped of bad news?
You need advice so you don't have a

505
00:36:36.199 --> 00:36:40.840
Come running just as fast as we
can show. Shooter's gonna help. Come.

506
00:36:43.400 --> 00:36:50.639
This is the Troubleshooter Show. Now
Tom Martino, Hi, Tom Martino

507
00:36:50.760 --> 00:36:54.840
here three O three seven one three
talk three oh three seven one three eight

508
00:36:54.920 --> 00:36:58.960
two five five. What's on your
mind today? How can we help you?

509
00:36:59.599 --> 00:37:01.800
I asked that every day for forty
five years here in Denver. And

510
00:37:01.840 --> 00:37:05.440
I'll tell you one way you can
help yourself. Frankdrand in the real Estate

511
00:37:05.519 --> 00:37:08.679
Man dot com for a free market
valuation of your home. Frank will help

512
00:37:08.760 --> 00:37:14.239
you price your home to what it
will self war. He'll give you an

513
00:37:14.239 --> 00:37:16.119
idea based on his thirty years of
experience, with no obligation, by the

514
00:37:16.159 --> 00:37:22.280
way, and he'll take into consideration
the entire market, the comps, the

515
00:37:22.360 --> 00:37:27.480
neighborhood supplying demand, interest rates.
Get your free valuation three h three nine

516
00:37:27.519 --> 00:37:31.199
two zero sixteen twenty two. Frankdarandon, the Realestate Man dot com. Speaking

517
00:37:31.239 --> 00:37:37.199
of real estate, we've heard a
lot of noise on how the commission structure

518
00:37:37.159 --> 00:37:44.480
is going to change things. All
it really says the ruling I looked at

519
00:37:44.519 --> 00:37:50.320
it. All it really says is
that commissions are negotiable, they can't be

520
00:37:50.480 --> 00:37:58.400
set by any trade group, and
that it's not automatic that the sellers pay

521
00:37:58.920 --> 00:38:05.039
the co op. It's all it
says, basically. And so in this

522
00:38:05.320 --> 00:38:09.000
law they're saying it could save consumers
millions, Well, yeah it probably could,

523
00:38:09.039 --> 00:38:15.920
because up till now maybe consumers didn't
have the nerve to try to negotiate

524
00:38:15.000 --> 00:38:21.800
it it. It has always been
negotiable always, there's no law against it.

525
00:38:23.239 --> 00:38:28.000
I mean, I think that's true. And in fact, somebody asks

526
00:38:28.039 --> 00:38:30.840
about that. So if Frank Duran, if you're listening, give us a

527
00:38:30.880 --> 00:38:37.239
caller a text. Havn't commissions always
been negotiable? And if so, then

528
00:38:37.320 --> 00:38:39.880
why is this such a big deal? This? Ruly? Do you know?

529
00:38:40.039 --> 00:38:45.719
Mark? Do you know? Three
out three seven one three talk seven

530
00:38:45.800 --> 00:38:49.760
one three eight two five A Mitch
flurious with us from the art of granted

531
00:38:49.800 --> 00:38:52.199
as well, will be talking to
him right now. Let me go to

532
00:38:52.280 --> 00:38:59.559
the phones, and we have people
waiting for our experts, and uh so,

533
00:38:59.719 --> 00:39:02.199
hang on and I'll get to you
and heyesu's in a few minutes.

534
00:39:02.239 --> 00:39:08.440
I'll get you on with our expert
about your overheating. Okay, what's going

535
00:39:08.519 --> 00:39:16.119
on with John and Exfinity? Hello? John? What's going on? Tom?

536
00:39:16.679 --> 00:39:23.159
I am exhausted. I'm getting so
tired. Look, I'm eighty five.

537
00:39:24.000 --> 00:39:30.159
I I don't understand. I don't
understand the computings too much. But

538
00:39:30.639 --> 00:39:32.599
you could hang now, hold on, let me ask you a true question.

539
00:39:34.000 --> 00:39:37.199
You could have put your mind to
it. Right. Well, Tom,

540
00:39:37.320 --> 00:39:44.320
I've got a bad hand and that
that you know holds me back and

541
00:39:45.480 --> 00:39:51.440
that can happen. Yeah, well, unforeseen circumstances. Hey, listen,

542
00:39:51.719 --> 00:39:53.280
John, let's get right to your
problem. How can we help you,

543
00:39:53.360 --> 00:40:00.679
sir? Well, I've been with
that acceinity for over ten years, okay.

544
00:40:01.000 --> 00:40:06.440
I every time I try to call
them one cent a great while,

545
00:40:06.840 --> 00:40:09.159
they'll pick up the phone. Oh
it's hard to get through. It really

546
00:40:09.280 --> 00:40:12.880
is hard to get through to couty. Well, hold on though, Tom.

547
00:40:13.719 --> 00:40:21.960
They turned the phone over from a
voice transmission to that facts. So

548
00:40:22.119 --> 00:40:24.000
you call in, all you're getting
is that chirp from that. I'm not

549
00:40:24.039 --> 00:40:27.159
sure you have the right number.
But here's what I want to do,

550
00:40:27.280 --> 00:40:29.599
John, No, No, I
do, Tom, I do? John?

551
00:40:29.719 --> 00:40:31.840
Tell me what. Let's talk about
the problem. Okay, what's going

552
00:40:31.920 --> 00:40:37.599
on? Well, they raised my
rates again, Tom, I'm blind.

553
00:40:38.400 --> 00:40:44.440
I get that cable for one thing, to listen to the news or something

554
00:40:44.559 --> 00:40:46.599
like that. Okay, So I'm
going to help you here. Let me

555
00:40:46.760 --> 00:40:50.519
let me let me dissect this.
Well, how much of money is that?

556
00:40:50.639 --> 00:40:54.880
What you're calling about? The increase
in price? No, I'm calling

557
00:40:55.000 --> 00:41:01.360
as to why a billion dollar company
that goes into your account every month and

558
00:41:01.519 --> 00:41:09.440
you can't call them to. In
my case, I'm going to quit.

559
00:41:10.119 --> 00:41:17.559
But you can't get anybody except that
chure from the fact number. But here's

560
00:41:17.719 --> 00:41:22.239
okay, may I ask another John, Let me ask you another question.

561
00:41:22.360 --> 00:41:24.280
Please. I think you'll be pleased
with some of the information we have.

562
00:41:24.400 --> 00:41:28.639
But I need to ask when you
say you can't get through, that's what

563
00:41:28.719 --> 00:41:32.599
I'm asking. What are you trying
to get through for? Tell me what

564
00:41:32.960 --> 00:41:37.400
is on your mind about? You
say you want to call that about what

565
00:41:37.639 --> 00:41:40.920
what do you want to call them
about? Oh, you want to cancel?

566
00:41:43.480 --> 00:41:46.599
Well, I want to cancel or
find out what this latest price increase

567
00:41:46.760 --> 00:41:52.280
is about. But I'm just fed
up with it. I just got basically

568
00:41:52.320 --> 00:41:55.079
cable and I'm paying two hundred a
month now. And here's what you need

569
00:41:55.320 --> 00:42:02.360
here? Okay, John? You
you have basic cable paying over two hundred

570
00:42:02.360 --> 00:42:07.840
a month. And do you have
and you don't need the broadband for your

571
00:42:07.880 --> 00:42:14.039
computer or anything like that? Right? Well? I do need the computers.

572
00:42:14.079 --> 00:42:16.920
I don't use it very often.
But what do you use it for?

573
00:42:17.159 --> 00:42:22.519
When you do use it? Well, when my daughter sends over something

574
00:42:24.480 --> 00:42:29.199
you know? And then so you
have you do have Wi Fi in your

575
00:42:29.280 --> 00:42:37.199
home? Right? Yeah? Okay? And the Wi Fi along with the

576
00:42:37.320 --> 00:42:42.480
computer excuse me, along with the
cable. It's costing you more than two

577
00:42:42.599 --> 00:42:47.920
hundred. What are you going to
put in its place? I'm going shopping.

578
00:42:49.800 --> 00:42:55.159
I'm going to try to find a
provider that isn't so expensive. Well,

579
00:42:55.599 --> 00:43:00.199
if you knew a little more about
how to use a smart TV.

580
00:43:00.320 --> 00:43:04.559
What kind of TV do you have? Well, it isn't too old.

581
00:43:04.599 --> 00:43:09.440
It's about six years old. That's
ancient by today's standards. What kind of

582
00:43:09.559 --> 00:43:19.000
TV is it? It's uh Samsung? Is it an LED? Yeah?

583
00:43:19.880 --> 00:43:23.480
And does it have a smart hub
on it where you can select Netflix or

584
00:43:23.519 --> 00:43:28.559
something like that if you wanted to, Yeah, it's got that. I

585
00:43:28.719 --> 00:43:34.320
never go to it because it's too
complicated. What do you normally watch?

586
00:43:34.800 --> 00:43:39.599
Just the main channels? Well,
Tim, i'd listen, is what I

587
00:43:39.760 --> 00:43:45.480
do. So I stare at the
TV because the noise is coming from there.

588
00:43:46.320 --> 00:43:50.159
But you know, what do you
mean what do you mainly listen to?

589
00:43:52.079 --> 00:43:57.719
Uh? Well, news shows?
That's okay, I making all right?

590
00:43:58.400 --> 00:44:00.239
See. I wish I wish you
were a little more tech savvy because

591
00:44:00.760 --> 00:44:06.199
you can get broadband for a few
bucks a month and have apps for any

592
00:44:06.280 --> 00:44:09.000
news you want or any entertainment do
you watch? Do you watch or listen

593
00:44:09.000 --> 00:44:16.119
to any entertainment? Well, yeah, there's something special. You know.

594
00:44:17.400 --> 00:44:23.159
You like the basketball playoff? Okay, I like to I like to hear,

595
00:44:23.519 --> 00:44:30.199
you know, at least the end
of the game. So basic cable

596
00:44:30.280 --> 00:44:34.719
has served you. Have you ever
thought about just doing off the air signals

597
00:44:35.480 --> 00:44:39.480
and just buying buying just to listen
to this, just the broadband for your

598
00:44:39.559 --> 00:44:45.360
computer and then forget any programming and
you simply do off the air with a

599
00:44:45.440 --> 00:44:51.519
digital antenna. Have you ever thought
of that? Yeah? I have.

600
00:44:52.039 --> 00:44:57.960
Now you won't get you won't get
Fox and CNN and MSNBC and all of

601
00:44:58.039 --> 00:45:04.039
those, but you will we'll get
the local channels and that kind of Would

602
00:45:04.039 --> 00:45:07.480
that be satisfactory or not? Yeah, that would do it for me.

603
00:45:09.239 --> 00:45:15.679
Maybe you ought to consider that it's
a digital antenna and then you just quit

604
00:45:15.760 --> 00:45:21.519
your Comcast and get like a century
Link broadband for your computer. They can

605
00:45:21.599 --> 00:45:24.559
come and put the motive in and
hook up your computer. I mean,

606
00:45:25.119 --> 00:45:29.039
this is what I think you need
if you want to save a ton of

607
00:45:29.079 --> 00:45:36.199
money. Yeah, well, I
think now you're saying you can't get through

608
00:45:36.280 --> 00:45:40.039
to Comcast to make that change.
If you wanted to quit. And I

609
00:45:40.199 --> 00:45:49.199
think there's something illegal about that time
when we as you as a provider,

610
00:45:50.000 --> 00:45:53.239
you have to provide a phone number. Well, that's not really true,

611
00:45:54.639 --> 00:46:01.360
John, listen, the world has
changed completely. Do you have online access

612
00:46:01.480 --> 00:46:06.159
to your Exfinity account a lot?
Do you have a username and a password?

613
00:46:07.159 --> 00:46:12.519
No? You mentioned your daughter?
Did you say your daughter comes over?

614
00:46:13.920 --> 00:46:17.880
Well, no, she's in Maryland. Oh okay, where are you

615
00:46:19.039 --> 00:46:22.599
located. I don't think streaming is
a great idea for him. I'm not

616
00:46:22.719 --> 00:46:27.159
talking about streaming, Mark, not
at all. What I'm talking about is

617
00:46:27.280 --> 00:46:31.679
hold on, I'm talking about broadband
through Sentrylink and I'm talking about over the

618
00:46:31.760 --> 00:46:38.760
air with a digital antenna. Yeah, well, Tom, that solves my

619
00:46:38.920 --> 00:46:43.639
problem. You know, I want
to get to it and Centrylink, if

620
00:46:43.880 --> 00:46:47.119
just for a broadband, just for
your computer. You say you want your

621
00:46:47.199 --> 00:46:52.440
broadband. Do you have a cell
phone? Yeah? You can't get along

622
00:46:52.559 --> 00:46:55.559
without them. But I only have
the one cell phone. I mean,

623
00:46:55.719 --> 00:47:00.679
okay, is that what you're on
right now? Who is your provider of

624
00:47:00.719 --> 00:47:07.119
that cell phone? Um? It's
a Walmart one. Oh is it a

625
00:47:07.159 --> 00:47:15.320
prepaid? No, it's a it's
a monthly thing. But I was gonna

626
00:47:15.360 --> 00:47:21.320
switch over to consumer cellular. Okay, that's not a bad idea, so

627
00:47:21.519 --> 00:47:24.159
listen. Yeah, here's what I'm
thinking, John, We need to get

628
00:47:24.199 --> 00:47:29.320
someone to help you. But what
part of town are you in in the

629
00:47:29.440 --> 00:47:34.360
great city of Manitou Spring? Oh
my god? Why do you have to

630
00:47:34.440 --> 00:47:39.800
be out in nowhere? God?
Okay, it's the greatest little town,

631
00:47:40.079 --> 00:47:44.800
and no, it is. It's
a cute town. It is. Listen,

632
00:47:44.920 --> 00:47:52.400
John, Do you have any anybody
out there that comes and visits you

633
00:47:52.519 --> 00:47:57.199
that you know? Any friends that
are tech savvy? Well, I have

634
00:47:57.400 --> 00:48:05.760
a caregiver that comes. Does your
caregiver know anything about hooking up an antenna

635
00:48:05.840 --> 00:48:10.480
to the TV and helping you with
channels at all? Oh? Well,

636
00:48:10.639 --> 00:48:14.719
I got one of those guys that
just stoods up the street from me.

637
00:48:15.320 --> 00:48:20.559
Is he a friend of yours?
Yeah? Do you have his name and

638
00:48:20.639 --> 00:48:27.599
number in my phone? I do. Okay, here's what I'm asking.

639
00:48:28.280 --> 00:48:30.079
Can you ask him if he'll talk
to us, and we can explain to

640
00:48:30.199 --> 00:48:35.639
him how to transition you, and
then he can help you get a username

641
00:48:35.679 --> 00:48:39.000
and password you go online and cancel
Exfinity and I can explain this to him.

642
00:48:39.440 --> 00:48:44.519
Then what you do is call I
don't know if Century Link is available

643
00:48:44.639 --> 00:48:47.519
up there. I don't know what's
available in Manitud Springs as far as broadband,

644
00:48:47.920 --> 00:48:52.480
but you could also get Exfinity broadband. Just the broadband, forget the

645
00:48:52.559 --> 00:48:57.559
TV and all of that other crap. What you want to do is reduce

646
00:48:57.639 --> 00:49:01.000
your costs and do over the air. And again in Manitou Springs. I'm

647
00:49:01.079 --> 00:49:05.079
not even sure Mark if over the
air is going to work. I don't

648
00:49:05.079 --> 00:49:09.599
even know that now now that I'm
thinking about it. Your local channels would

649
00:49:09.599 --> 00:49:15.239
be Colorado Springs, Is that right? John? Correct? Do people use

650
00:49:15.280 --> 00:49:20.800
antenna's in your neighborhood at all?
Well, Tom, it seems that most

651
00:49:20.880 --> 00:49:24.199
people all are on cable. Yeah, you're right. Oh god, I

652
00:49:24.280 --> 00:49:28.559
don't know what the answer is.
That's why I need to talk to someone

653
00:49:28.599 --> 00:49:30.599
who knows the lay of the land. This friend of yours. How old

654
00:49:30.679 --> 00:49:35.559
is this friend of yours? Well, he's about fifty goodies at work.

655
00:49:36.159 --> 00:49:37.840
No, I don't mean now,
but he's a friend of yours though that

656
00:49:37.920 --> 00:49:43.719
you can he helps you now and
then with stuff. Yeah, all right,

657
00:49:44.360 --> 00:49:49.920
I want to talk to him and
just see they get They get like

658
00:49:50.119 --> 00:49:54.400
nothing, man, they get PBS
over the air. Okay, and something

659
00:49:54.480 --> 00:49:59.800
else I've never heard of called create
I mean, and they're extremely weak,

660
00:49:59.840 --> 00:50:02.480
so I doubt it even gets those
he gets, John, I was thinking

661
00:50:02.599 --> 00:50:07.599
you were in an area that could
use an antenna, but Mark just looked

662
00:50:07.639 --> 00:50:10.119
it up and we can't. You
can't get anything with an antenna, you

663
00:50:10.199 --> 00:50:15.239
know, really, Infinity might be
the only game in town for you.

664
00:50:16.039 --> 00:50:22.119
It might be, and maybe you
can get a smaller package. I don't

665
00:50:22.159 --> 00:50:24.880
know, maybe you can. So
that's where I need to talk to your

666
00:50:24.920 --> 00:50:31.800
friend or you know, get online
access for your account and then make some

667
00:50:32.000 --> 00:50:36.119
choices. You know, Mark and
I could log on for you even,

668
00:50:36.440 --> 00:50:39.320
but we'd have to get some information. Have you ever been online with your

669
00:50:39.360 --> 00:50:47.840
account with with my email? I
do? Okay? Do you have a

670
00:50:47.960 --> 00:50:52.760
Comcast email or an Do you have
a Comcast email? Who? What's the

671
00:50:52.920 --> 00:50:57.239
last part of your email? It's
what dot com? At what dot com?

672
00:50:58.239 --> 00:51:00.639
Hotmail? Hot? Okay? So
okay, never mind, listen,

673
00:51:00.760 --> 00:51:06.039
John, If you have an Infinity
account, why don't you do this?

674
00:51:06.280 --> 00:51:09.199
Do us a favor off the air
and send it to us Kelly. He'll

675
00:51:09.199 --> 00:51:14.800
tell you how. I want your
name, I want your address, I

676
00:51:14.920 --> 00:51:16.400
want your account. You can trust
me by the way, I'm not going

677
00:51:16.440 --> 00:51:22.320
to do anything. I want your
account number and then you know, yeah,

678
00:51:22.679 --> 00:51:27.079
you do that off the air.
What we'll do is create a log

679
00:51:27.199 --> 00:51:30.400
in for you and then Mark will
go in and look at your account.

680
00:51:30.480 --> 00:51:34.400
He's excellent at doing this. He
helps me out all the time with some

681
00:51:34.519 --> 00:51:38.079
of the other stuff on picking the
best deals. Let's just have him analyze

682
00:51:38.119 --> 00:51:42.039
your account or I can do it. Hold on three oh three seven to

683
00:51:42.079 --> 00:51:49.880
one three talk seven one three eight
two five five. Go with a sure

684
00:51:50.000 --> 00:51:53.480
thing Denver's best roofer Excel Roofing dot
com. You don't pay a cent until

685
00:51:53.519 --> 00:52:00.679
you're content. Time for an insurance
check up free, no obligation in comparison,

686
00:52:00.840 --> 00:52:06.400
call Compass Insurance. Pay too much
your coverage at dozens of insurance companies

687
00:52:06.519 --> 00:52:08.920
find out now three all three seven
seven to one help. You'll think you're

688
00:52:09.000 --> 00:52:13.840
his only customer when you choose Frank
durand the real estate Man dot com to

689
00:52:13.960 --> 00:52:17.639
list your home with Remax Alliance three
all three nine two zero sixteen twenty two.

690
00:52:22.239 --> 00:52:25.039
Hi Tom Martine here three O three
seven one three talks seven one three

691
00:52:25.719 --> 00:52:30.320
eight two five five. We have
Kevin Colkin. Now we shared an autotech

692
00:52:30.440 --> 00:52:37.079
so we can take heyesus and his
overheating twenty eighteen Subaru cross track. What

693
00:52:37.239 --> 00:52:42.960
an apropone name for Subaru crosstrack?
What's going on? Hey, SEUs,

694
00:52:43.719 --> 00:52:46.880
tell us about the overheating problem?
Tom. First of all, I want

695
00:52:46.920 --> 00:52:52.599
to say, long time lessener,
first time caller, broad law law.

696
00:52:52.239 --> 00:52:55.400
Well, the forty five years you've
been in radio, homie, I've been

697
00:52:55.559 --> 00:52:59.440
lessening lesson. Thank you, man, thank you, thank you. So

698
00:52:59.519 --> 00:53:01.320
what's happened with it? How long
have you had this Subaru? By the

699
00:53:01.360 --> 00:53:07.519
way, Okay, it's the twenty
eighteen border brand new the the matter of

700
00:53:07.559 --> 00:53:12.360
fact, yeah, I don't even
know how to start it though, because

701
00:53:12.360 --> 00:53:14.800
I'm nervous right now. This,
Like I said, first time caller,

702
00:53:15.440 --> 00:53:19.079
Hey, here's here's let's go right
to how about this? We'll go right

703
00:53:19.159 --> 00:53:22.559
to the problem. When did it
start overheating? Okay? It was last

704
00:53:22.800 --> 00:53:30.239
year? Like around she said,
like around October November? Okay, in

705
00:53:30.360 --> 00:53:34.960
November when it was overheating. Yeah, and I took it to the Uh

706
00:53:36.000 --> 00:53:38.440
did it happen all of a sudden? In other words, you're driving and

707
00:53:38.559 --> 00:53:43.559
you notice it overheating all of a
sudden. Yep, all of a sudden.

708
00:53:43.599 --> 00:53:45.800
It was just overheating. Okay,
and what how did you know it

709
00:53:45.920 --> 00:53:50.840
was overheating? Did you see smoke
and steam or was it on your gages?

710
00:53:51.079 --> 00:53:53.119
Yep? Yep, No it's not. It was not on the gauges.

711
00:53:53.320 --> 00:53:59.440
It was just right on the hood. Was it boiling over? Was

712
00:53:59.480 --> 00:54:02.880
the radio are boiling over? Yep? Yep? Everything okay, So what

713
00:54:04.039 --> 00:54:07.480
happened then? So I had his
own fluid on it, and I drove

714
00:54:07.559 --> 00:54:12.920
it the next day to the mechanic
that I went for many years being a

715
00:54:13.000 --> 00:54:16.480
lawyer customers. Yeah, yeah,
yeah, many years. Okay, not

716
00:54:17.199 --> 00:54:22.599
saying their name yet. But I
took it over and they looked at and

717
00:54:22.679 --> 00:54:25.599
they said it was a blown head
gasket. So okay, Kevin, can

718
00:54:25.639 --> 00:54:30.639
a blown head gasket make a car
overheat? Well, the blown head gasket

719
00:54:30.679 --> 00:54:35.679
as a result of the overheating,
That's what I was thinking. Yep,

720
00:54:35.880 --> 00:54:40.320
exactly, So it didn't. It
didn't necessarily cause the overheating. No,

721
00:54:40.800 --> 00:54:45.440
No, probably a blown hose or
something caused it overheat anyway. So Sojesus,

722
00:54:45.840 --> 00:54:49.599
what they said was, no matter
what they said, you needed a

723
00:54:49.679 --> 00:54:53.239
head gasket, is that right?
Yeah? It wasn't a head gasket though,

724
00:54:53.679 --> 00:54:57.679
Yeah, they needed I needed a
head gas. Did you have that

725
00:54:57.880 --> 00:55:01.039
done? Yeah, it was done. It was still on the warranty.

726
00:55:01.159 --> 00:55:08.880
Okay, it was still on the
warranty. Now about let's say close to

727
00:55:09.440 --> 00:55:15.239
no November. Wait a minute,
when you had the head gasket replaced last

728
00:55:15.400 --> 00:55:21.559
fall? Did it stop the overheating? Stop the overheating though, Tom,

729
00:55:21.960 --> 00:55:25.840
but something else came in. There
was no heat in the car at all.

730
00:55:27.079 --> 00:55:30.599
And that's when we had the freezing
temperatures. How much did you get

731
00:55:30.719 --> 00:55:37.079
charged for that head gasket, by
the way, three close to five thousand,

732
00:55:37.199 --> 00:55:42.159
six thousand. That's way too much. Wait a minute, and all

733
00:55:42.280 --> 00:55:45.360
they did was a head gasket.
They probably sent the They probably sent it

734
00:55:45.480 --> 00:55:52.960
out to a machine shop. Was
the head warped? Whatever they did,

735
00:55:53.039 --> 00:55:58.440
they said, it's fixed already.
Okay, but I want to know this.

736
00:55:58.840 --> 00:56:02.119
They probably marks right with the machine
shop, and it was probably a

737
00:56:02.159 --> 00:56:07.280
little warped, right, Kevin.
And it sounds like machine work. But

738
00:56:07.360 --> 00:56:09.599
here's what I want to know.
That in and of itself would not have

739
00:56:09.800 --> 00:56:15.559
solved your overheating problem. Did they
do anything else? I know they didn't

740
00:56:15.599 --> 00:56:22.000
do anything else though the heater never
kicked in. I get it. What

741
00:56:22.119 --> 00:56:23.599
do you think? What do you, Kevin, what do you think happened

742
00:56:23.599 --> 00:56:27.920
if after they did this major work? He had no, Well, the

743
00:56:27.960 --> 00:56:31.159
first thing I would look for is
an air pocket possibly or low cou It's

744
00:56:31.400 --> 00:56:37.440
a thermostat with a thermostat, that's
sure that should have been changed as part

745
00:56:37.480 --> 00:56:39.880
of that job. Any overheating to
that severity. Ye had a new thermis

746
00:56:40.039 --> 00:56:44.639
they did, sorry, Kevin,
interrected. They did all the changes of

747
00:56:44.719 --> 00:56:50.039
the thermostat. That's why see,
that's why you What happened was the head

748
00:56:50.199 --> 00:56:53.880
was warped, the gasket was blown
due to the overheating. They probably did

749
00:56:53.960 --> 00:56:58.960
the right thing in changing all that
out putting in a new head gasket.

750
00:56:59.239 --> 00:57:02.440
But then they really did fix the
overheating. Now you were about to tell

751
00:57:02.559 --> 00:57:07.159
us what happened after that? Go
ahead. After that, I was going

752
00:57:07.239 --> 00:57:12.119
to work and the heater kept on
going on and off, on and off

753
00:57:12.920 --> 00:57:16.559
when when it was really COVID night
because I worked the great yard shift at

754
00:57:16.599 --> 00:57:21.760
the warehouse. Okay, So what
did they say about it? And I

755
00:57:21.840 --> 00:57:24.440
took it back the next day I
said, I'm like, dude, there's

756
00:57:24.440 --> 00:57:30.280
something going on though my heated is
not working. Though? Did the shop

757
00:57:30.440 --> 00:57:35.800
fix it? The shop kept them
doing dynostic kind of tom they kept them

758
00:57:35.840 --> 00:57:39.119
doing dynastic, They kept them doing
dynastic, dynastic again, the dynastic again.

759
00:57:40.400 --> 00:57:45.239
They are you saying they could not
find them? Are you saying they

760
00:57:45.280 --> 00:57:49.599
could not find the problems? They
couldn't find the problem at all. But

761
00:57:49.840 --> 00:57:58.800
then after couple close to a week
to two weeks, they finally found something.

762
00:57:58.880 --> 00:58:02.960
They said that the two shilling the
head boy cracked. I said,

763
00:58:04.559 --> 00:58:08.199
can you check to see wait a
minute, if it is if it was

764
00:58:08.440 --> 00:58:13.960
caused by the head gasket, because
I'm stealing the warranty, And I asked

765
00:58:14.000 --> 00:58:15.559
the shop, wait a minute,
wait a minute, warranty. But David,

766
00:58:15.559 --> 00:58:20.719
wait a minute. If if you
had cracked heads, now, that

767
00:58:20.880 --> 00:58:24.239
could have come from the overheating as
well, right Kevin or not? Absolutely?

768
00:58:24.679 --> 00:58:27.559
Yeah? And if they send it
to me, I don't think they're

769
00:58:27.639 --> 00:58:30.559
repair. I don't think their repair
cracked your head man? Are you if

770
00:58:30.559 --> 00:58:35.519
you're trying to get them to cracks? What's that much? The cracks before

771
00:58:35.559 --> 00:58:37.599
they did the head gasket. Because
we always send the heads out, we

772
00:58:37.719 --> 00:58:42.519
call it checked and deck, where
the machine shop will pressure check the heads,

773
00:58:42.679 --> 00:58:45.280
verify there's no cracks. Then resurface, then we put them on.

774
00:58:45.480 --> 00:58:50.800
It's an extra one hundred bucks,
so they should have want in the cracks

775
00:58:50.880 --> 00:58:52.039
before they put it back together.
Well, here's what I want to know.

776
00:58:52.199 --> 00:58:55.719
Are just basically bottom line, hey, Susan, and then we'll come

777
00:58:55.800 --> 00:59:01.159
back to you. Is the shop
saying they did not crack ahead and they

778
00:59:01.199 --> 00:59:07.239
knew nothing about it and it cracked
after? What are they saying? What?

779
00:59:09.320 --> 00:59:15.559
What? What? What? I'm
the car is now in another shop

780
00:59:15.639 --> 00:59:19.920
though, Okay, here's what I
want to know. Here's what I'm hey,

781
00:59:20.000 --> 00:59:27.119
sus please answer this. I did
the first shop give an opinion as

782
00:59:27.199 --> 00:59:36.199
to why your heads are cracked?
They said it was due probably They said

783
00:59:36.199 --> 00:59:44.280
it was probably due Uh god,
I don't even know how to answer that

784
00:59:44.400 --> 00:59:46.480
though, but they said that.
I just kept on telling me, can

785
00:59:46.559 --> 00:59:51.159
you look at the head gass.
Here's what I'm going to ask you.

786
00:59:52.199 --> 00:59:58.840
Did they say they would fix it
because they it's under warranty and they did

787
00:59:58.960 --> 01:00:04.960
something wrong or or did yes or
no? Why wouldn't they fix it under

788
01:00:05.039 --> 01:00:08.159
warranty? They didn't, though,
sir, believe it? Or why they

789
01:00:08.239 --> 01:00:15.880
didn't? Why I have I have
no idea? They didn't give me so

790
01:00:15.079 --> 01:00:19.679
Tasus and you took it. Wait, casus, you took it in there

791
01:00:20.159 --> 01:00:23.480
because it was the heat was not
working. They said, oh, by

792
01:00:23.599 --> 01:00:29.360
the way, we found a couple
cracks in the heads. That's what they

793
01:00:29.400 --> 01:00:34.400
said. Right. Yeah. Then
you said, but it's still under warranty

794
01:00:35.400 --> 01:00:40.039
in so many words, Then what
did they say? They said that it's

795
01:00:40.400 --> 01:00:45.719
gonna cost money and everything. I'm
like, dude, it's doing the warranty.

796
01:00:45.760 --> 01:00:47.119
What are you talking about? That's
right? Well, what did they

797
01:00:47.239 --> 01:00:51.159
finally say? You took it to
another shop? Did they say, we

798
01:00:51.360 --> 01:00:57.079
are not going to fix it.
No, the second shop had to take

799
01:00:57.159 --> 01:01:02.519
everything apart. And why did you
take it to a second shop because they

800
01:01:02.559 --> 01:01:07.400
didn't do anything on the first shop. Did they tell you why they did

801
01:01:07.559 --> 01:01:12.519
not want to fix it. They
didn't tell me why, though, sir.

802
01:01:13.320 --> 01:01:15.880
They just okay, they had to
have told you something. At some

803
01:01:16.159 --> 01:01:22.840
point, you moved your car.
At some point I got a flyer.

804
01:01:22.280 --> 01:01:25.079
At that date, I got a
flyer in my mail. I went to

805
01:01:25.159 --> 01:01:30.039
the mailbox, got a flyer and
found another car shop. All right,

806
01:01:30.119 --> 01:01:34.480
Well, so you were sick and
tired. What you were sick and tired

807
01:01:34.519 --> 01:01:37.800
of them just sitting on your car? Right? It was just sitting there,

808
01:01:38.280 --> 01:01:42.440
okay, And when you went to
get it, did they say anything

809
01:01:42.519 --> 01:01:45.280
to you when you went to get
it to take it to another shop?

810
01:01:45.119 --> 01:01:49.239
Nope, they didn't say nothing.
All right, hold on, this is

811
01:01:49.519 --> 01:01:54.000
incredible to me that you did not
have any communication with a shop. By

812
01:01:54.039 --> 01:01:57.360
the way, I don't think they
did it to you. I think,

813
01:01:57.519 --> 01:02:00.119
as Kevin said, they should have
found it. I don't know what we

814
01:02:00.199 --> 01:02:01.960
do with this right now. Let's
let's see what the second shop found.

815
01:02:02.039 --> 01:02:10.000
Right after this. Go with a
sure thing Denver's Best roofer Excel Roofing dot

816
01:02:10.079 --> 01:02:16.760
com. You don't pay a cent
until you're content. Time for an insurance

817
01:02:16.880 --> 01:02:22.119
check up free, no obligation.
In comparison, call Compass Insurance paying too

818
01:02:22.199 --> 01:02:25.480
much your coverage at dozens of insurance
companies find out now three oh three seven

819
01:02:25.559 --> 01:02:30.239
seven to one Help. You'll think
you're his only customer when you choose Frank

820
01:02:30.280 --> 01:02:34.840
Durand the real estate Man dot com
to list your home with Remax Alliance three

821
01:02:34.920 --> 01:02:45.599
oh three nine two zero sixteen twenty
two. Time you're troubleshooter three oh three

822
01:02:46.000 --> 01:02:52.440
seven to one three talk seven one
three eight two five five. Kevin,

823
01:02:52.519 --> 01:02:54.360
I want to talk to you Hey, Sus. By the way, we're

824
01:02:54.440 --> 01:02:58.280
we are trying to help you here, man. But I think the problem

825
01:02:58.440 --> 01:03:01.400
is when your car's over heating.
I think that's when the cracks happened.

826
01:03:01.760 --> 01:03:07.119
So the question is, call Kevin. I nothing they could have done with

827
01:03:07.199 --> 01:03:09.480
that head gasket. I think what
if they overtorqued the head or something.

828
01:03:09.559 --> 01:03:13.440
I don't know. No, no, they just missed it. And that

829
01:03:13.559 --> 01:03:15.079
happens. But what they need to
do is step up and make it right.

830
01:03:15.719 --> 01:03:19.760
If they do that. Though,
if they missed it, should they

831
01:03:19.880 --> 01:03:22.320
redo it. It's happened to us
before we redo it and asked the customer

832
01:03:22.360 --> 01:03:27.159
to pay for the head. Okay, So Deputy Dollar, Deputy Dollar,

833
01:03:27.719 --> 01:03:30.519
here's what you do. We call
for Jesus. We call over to the

834
01:03:30.599 --> 01:03:34.800
first shop. Oh well, first, let me talk to Hayesus about the

835
01:03:34.880 --> 01:03:37.480
second shop. Hayesus, before we
go there. What did the second shop

836
01:03:37.599 --> 01:03:44.079
say? Okay? When I told
him that that kept on overheating, they

837
01:03:44.159 --> 01:03:45.320
had to put it up in the
lift and look at it. And the

838
01:03:45.480 --> 01:03:53.679
technician found Okay, found orange exhaust
silicon on every mating surface that is required

839
01:03:53.760 --> 01:04:00.519
to remove during the celinder head.
The whole entire engine Will Cobb with our

840
01:04:00.679 --> 01:04:04.920
TV. What does that mean,
Kevin? Nothing? Really, it's just

841
01:04:05.079 --> 01:04:10.760
nothing. It means sloppy, that's
all it means. Jesus, Hayesus,

842
01:04:10.920 --> 01:04:13.719
you're looking for a smoking gun.
I don't think you're gonna find one.

843
01:04:14.159 --> 01:04:17.760
The bottom line is this, you
had your heads repaired, and they did

844
01:04:17.840 --> 01:04:23.000
an incomplete job because they did not
find the cracks. The time to repair

845
01:04:23.079 --> 01:04:26.880
those cracks would have been when the
head is off. Can they be repaired

846
01:04:26.920 --> 01:04:32.000
on that aluminum engine? Some can? Some can? I always replace them.

847
01:04:32.920 --> 01:04:38.599
So here's the Thingjesus, they had
you spend like six grand on bad

848
01:04:38.719 --> 01:04:45.679
heads. Stupid, stupid, And
I think Jesus I got good news for

849
01:04:45.800 --> 01:04:50.559
you. I think if Deputy Dollar
can't convince them to fix those heads,

850
01:04:51.000 --> 01:04:55.639
you'll win in small claims court every
penny you put into it, because all

851
01:04:55.719 --> 01:04:59.280
you have to do is get an
expert to say that there's no way those

852
01:04:59.360 --> 01:05:02.840
cracks happen after the head gasket.
Yeah, he's just he's probably gonna end

853
01:05:02.880 --> 01:05:09.039
up paying for the head though,
Yes, that's right anyway, Yeah he

854
01:05:09.079 --> 01:05:12.599
would have. So what Kevin,
if he gets his six grand back,

855
01:05:12.639 --> 01:05:15.800
what's the new head gonna cost him? You? Know. I'm not sure

856
01:05:15.840 --> 01:05:19.519
exactly what motor everything's in there,
but he's right in that six head yea.

857
01:05:19.800 --> 01:05:23.519
So hey, sus, you're gonna
be trading dollars. You're gonna go

858
01:05:23.599 --> 01:05:27.000
after the first shop for damages.
What's the name of the first shop?

859
01:05:28.559 --> 01:05:30.320
Can I say it over the radio? Yes, you can say it as

860
01:05:30.320 --> 01:05:34.320
long as it's true. What's the
name of the first shop? Service Street?

861
01:05:35.440 --> 01:05:41.000
Service Street? Okay, well,
we don't get a lot of complaints

862
01:05:41.039 --> 01:05:46.199
about Service Street. Maybe they'll do
something. What's the second shop? The

863
01:05:46.360 --> 01:05:50.480
second shop where the car is right
now, it's called Fine Tune Oto.

864
01:05:51.039 --> 01:05:56.559
How'd you find them through a flyer
that I got in the nail? Do

865
01:05:56.679 --> 01:06:00.800
they say you need a new head? Tom? If somebody comes over here

866
01:06:00.840 --> 01:06:05.239
and look at it, you're gonna
see the whole entire engine cover with our

867
01:06:05.360 --> 01:06:10.440
TV. Listen, bro, I
want to tell you something. You're not

868
01:06:10.519 --> 01:06:17.519
going to get a new engine.
I'm sorry, guys, I'm missing something.

869
01:06:17.559 --> 01:06:23.199
How many hold on? How many
miles on this engine? That's too

870
01:06:24.719 --> 01:06:29.679
something two hundred and not even closer
to three thousand? Yeah, Oh my

871
01:06:30.320 --> 01:06:34.719
Jesus, Oh my god. I
should have asked that up front. Kevin

872
01:06:34.760 --> 01:06:39.039
has got over two hundred thousand miles
on it. Yeah, I would have

873
01:06:39.119 --> 01:06:42.239
recommended an engine, not heads at
that time, not even a head gas

874
01:06:42.320 --> 01:06:45.360
getting not even. What you need
to do is get your money back from

875
01:06:45.440 --> 01:06:48.880
the first shop in small claims court. If Deputy Dollar can't do it,

876
01:06:49.559 --> 01:06:54.480
and then what you need to do
is just replace the engine or jump the

877
01:06:54.599 --> 01:06:57.679
car. In fact, if you
get six ran, that's what the car

878
01:06:57.760 --> 01:07:00.280
is probably worth. Mark, What
were you going to say? Well,

879
01:07:00.480 --> 01:07:06.639
if the second shop just totally tore
it apart, I don't. I think

880
01:07:06.679 --> 01:07:10.800
the whole thing sucks. I'll just
leave it at that, Haysus. Did

881
01:07:10.840 --> 01:07:15.840
the second shop tear it apart?
They have to, though, to look

882
01:07:15.880 --> 01:07:19.039
at what was going on? All
right, you're buried in this casus.

883
01:07:19.199 --> 01:07:23.519
You understand that, right, you're
buried. What do you owe the second

884
01:07:23.559 --> 01:07:29.280
shops a bill right now for three
four and thirty two thousand and maybe three

885
01:07:29.360 --> 01:07:34.840
cents per taking the whole entire thing
system? Wowjasus, Haysus, you can't

886
01:07:35.000 --> 01:07:41.199
expect to get reimbursed for all of
this because you're dumb. I'm sorry,

887
01:07:41.320 --> 01:07:45.519
Haesus, but you did the wrong
thing. You invested too much money at

888
01:07:45.559 --> 01:07:50.599
this point to have that shop do
three thousand dollars in just diagnostics is ridiculous

889
01:07:50.880 --> 01:07:56.000
when it's gonna cost you another six
or seven thousand to get a fix that

890
01:07:56.159 --> 01:08:00.159
alone is gonna be ten grand on
a car that's not worth it. The

891
01:08:00.320 --> 01:08:03.519
best we can do for you,
the very best, is have Deputy Dollar

892
01:08:03.719 --> 01:08:08.480
call the first shop and see if
they will give you a refund. And

893
01:08:08.639 --> 01:08:14.360
if not, you're screwed. You're
absolutely positively screwed. I don't you know,

894
01:08:14.639 --> 01:08:17.000
you're You can take them to small
claims court for that repair cost.

895
01:08:17.439 --> 01:08:21.960
But man, that car you should
walk away from, literally walk away from

896
01:08:23.000 --> 01:08:26.359
it. I would try to get
my six grand back. Deputy Dollar,

897
01:08:26.720 --> 01:08:30.159
let's call and see what the hell
we can do with this. This is

898
01:08:30.520 --> 01:08:40.039
sad. I'm Tom Martino. Go
with a sure thing, Denver's best roofer

899
01:08:40.199 --> 01:08:46.319
Excel Roofing dot com. You don't
pay a cent until you're content. Time

900
01:08:46.399 --> 01:08:50.199
for an insurance checkup, free,
no obligation. In comparison, call Compass

901
01:08:50.279 --> 01:08:55.960
Insurance paying too much your coverage at
dozens of insurance companies find out now three

902
01:08:56.039 --> 01:08:59.640
oh three, seven seven to one
help. You'll think you're his only customer

903
01:08:59.680 --> 01:09:02.279
when you choose Frank durand the real
estate man dot com to list your home

904
01:09:02.520 --> 01:09:13.640
with Remax Alliance three all three nine
two zero sixteen twenty two half Tom Martine

905
01:09:13.800 --> 01:09:17.760
your troubleshooter three oh three seven one
three talk seven one three eight two five

906
01:09:18.000 --> 01:09:24.000
five all right, Ron, you
had a roofing issue from yesterday. Let

907
01:09:24.039 --> 01:09:28.239
me look up your call here.
Okay. You replace your roof twelve to

908
01:09:28.359 --> 01:09:32.119
fifteen years ago with lightweight concrete tile. You don't like it and you want

909
01:09:32.159 --> 01:09:35.840
to replace it. I told you
you should go on Excelroofing dot com,

910
01:09:35.920 --> 01:09:41.840
put in your information and get a
price for a replacement. Again, it

911
01:09:41.880 --> 01:09:45.079
would be better if you could do
it under insurance, but sometimes that's not

912
01:09:45.279 --> 01:09:48.960
possible. What's what? You have
anything new to report or did you want

913
01:09:49.039 --> 01:09:56.520
more information? I just I was
trying to find out if there is any

914
01:09:57.399 --> 01:10:01.279
chance of relief from insurance companies.
We have a roof leak, that's a

915
01:10:01.840 --> 01:10:05.600
tree. No, you don't.
The only time you'll get insurance coverage on

916
01:10:05.720 --> 01:10:11.439
that is if you track it to
a comprehensive event, a casual loss I

917
01:10:11.520 --> 01:10:15.399
mean like a storm or an event
a leak. They're not going to cover

918
01:10:15.359 --> 01:10:23.119
They're going to cover damage caused by
perils named in your policy. It's not

919
01:10:23.239 --> 01:10:29.239
a guarantee or a warranty. You
could pray for a hailstorm and then have

920
01:10:29.399 --> 01:10:34.600
it replaced with other roofing, or
just fix the roof you have. But

921
01:10:34.720 --> 01:10:40.319
as you say, that lightweight tile
is no longer in production, so you'd

922
01:10:40.399 --> 01:10:45.920
have to get a company that can
source used tile. How did it crack?

923
01:10:45.039 --> 01:10:51.079
How did those tiles crack? I
don't know. I mean that part

924
01:10:51.119 --> 01:10:56.760
of the roof I haven't been on. When did it start leaking into your

925
01:10:56.840 --> 01:11:01.680
house? It's been a year ago. Oh god, if you look,

926
01:11:01.920 --> 01:11:05.479
let me just ask you this,
if if you look at your roof,

927
01:11:06.479 --> 01:11:18.399
what percentage is cracked? I really
don't know for sure. I would guess

928
01:11:18.479 --> 01:11:27.039
it's no ten percent or something.
I don't know for sure. Yeah,

929
01:11:28.279 --> 01:11:33.279
all right, hold on, go
with a sure thing Denver's Best Roofer Excel

930
01:11:33.359 --> 01:11:41.119
Roofing dot com. You don't pay
a cent until you're content. Time for

931
01:11:41.199 --> 01:11:45.520
an insurance check up free, no
obligation. In comparison, call Compass Insurance.

932
01:11:45.680 --> 01:11:48.640
Pay too much your coverage at dozens
of insurance companies find out now three

933
01:11:48.720 --> 01:11:53.319
O three seven seven to one.
Help. You'll think you're his only customer

934
01:11:53.399 --> 01:11:56.960
when you choose Frank durand the real
estate Man dot com to list your home

935
01:11:57.239 --> 01:12:01.279
with Remax Alliance three oh three nine
two zeros sixteen twenty two. Yeah,

936
01:12:05.720 --> 01:12:14.880
rid of bad news, indeed advice, So you don't have come. Run

937
01:12:15.000 --> 01:12:20.479
in just as fast as we can. Shooter's gonna help coming man. This

938
01:12:21.159 --> 01:12:29.439
is the Troubleshooter Show. Now,
Tom Martino, Hi, Tom Martino,

939
01:12:29.560 --> 01:12:32.760
You're Troubleshooter. Three oh three seven
one three talk three oh three seven one

940
01:12:32.840 --> 01:12:39.000
three eight two five five. Welcome
to the show. Uh. We have

941
01:12:39.199 --> 01:12:45.479
Mitch Fluria with us from the Art
of Granite dot and we love having him

942
01:12:45.479 --> 01:12:47.680
here. We had some questions about
countertops and stuff, and he has some

943
01:12:47.800 --> 01:12:53.000
incentives going on right now we're gonna
talk about coming up. But if you

944
01:12:53.039 --> 01:12:57.479
have any questions on countertops of any
kind. It's spring a busy time,

945
01:12:57.560 --> 01:13:00.079
Mitch. Is that when a lot
of people get countertop it's getting busier?

946
01:13:00.199 --> 01:13:03.319
Yes? Or on the springtime is
that when people want to renew and stuff,

947
01:13:03.760 --> 01:13:08.399
and in the summer right before school
starts, right? Is that or

948
01:13:08.479 --> 01:13:11.960
not? Sometimes? You know,
summertime people will leave take their education time

949
01:13:12.000 --> 01:13:14.359
for a couple of weeks. So
we sold down the little bit, but

950
01:13:14.399 --> 01:13:16.319
then it takes up again. They
want to do stuff before the holidays,

951
01:13:16.399 --> 01:13:19.720
right, yes, yeah, Ron, Thanksgiving, it's very busy. So

952
01:13:19.920 --> 01:13:27.079
Ron had a roofing issue. He
he wants to uh replace this roof and

953
01:13:27.159 --> 01:13:29.880
I want to get Jay Bretts on. I think that would be best.

954
01:13:30.520 --> 01:13:36.239
But Ron, right now though,
if you only have normal wear and tear,

955
01:13:36.319 --> 01:13:42.800
your insurance is not going to help
you. Uh huh did you go

956
01:13:43.319 --> 01:13:47.159
Did you go to excel roofing dot
com and put in your roof? I

957
01:13:47.319 --> 01:13:50.880
want to Excel, but I haven't
gotten. Do me a favor. Off

958
01:13:50.960 --> 01:13:56.279
the air. Get off the air. Give Kachina calorie here our producer.

959
01:13:56.399 --> 01:14:00.600
Give Kachina your address. She's going
to put it under notes. I'm not

960
01:14:00.640 --> 01:14:03.239
going to share it with everyone.
I'm going to go on Excel roofing and

961
01:14:03.359 --> 01:14:06.239
put in the data to see what
it comes up with. What kind of

962
01:14:06.439 --> 01:14:13.720
roof would you want? Let's ask
that fastball and what okay? And what

963
01:14:14.000 --> 01:14:18.800
kind of pitch do you have?
Is it steep medium or almost? You

964
01:14:18.840 --> 01:14:25.359
know? Level all? Medium?
Okay? Hold on, Kaschina get his

965
01:14:25.479 --> 01:14:29.399
address. I want to put I
really want to play with this excelroofing dot

966
01:14:29.479 --> 01:14:32.840
Com I absolutely love it, and
I just want to show people how easy

967
01:14:32.880 --> 01:14:36.039
it is to get a bit on
this. I'm going to go down where

968
01:14:36.239 --> 01:14:40.159
we put in the addresses. Where
the heck is it? Come on?

969
01:14:40.479 --> 01:14:44.880
Oh? There it is there it
is how much my roof cost? So

970
01:14:45.000 --> 01:14:47.119
where do I hit that? Jay? I should know? Oh, there

971
01:14:47.159 --> 01:14:49.840
it is there it is. I
got it. So I want to put

972
01:14:49.880 --> 01:14:55.720
in his addresses, So Kachina fill
that out for me, and then back

973
01:14:55.760 --> 01:14:59.079
to Mitch for the question for text. Oh oh, I'm sorry. Jay

974
01:14:59.159 --> 01:15:01.479
has a comment on the subaru issue. Jay, what's going on? This

975
01:15:01.560 --> 01:15:05.479
guy had over two hundred thousand miles
on his Subaru. It started overheating,

976
01:15:06.039 --> 01:15:10.439
It cracked his head and blew his
head gasket. They did his head gasket

977
01:15:10.479 --> 01:15:14.800
without fixing the cracks or without recommending
a new engine. He spent six grand

978
01:15:14.880 --> 01:15:17.479
on a car that's not worth it. Now he's faced with another three grand

979
01:15:17.520 --> 01:15:21.079
because another shop tore it down to
look at it. I can't believe he

980
01:15:21.199 --> 01:15:26.760
buried himself like this. What's your
comment? Oh he's pretty verry, who's

981
01:15:26.800 --> 01:15:29.199
what icking? I don't think they
ever put a head gasket on it.

982
01:15:30.159 --> 01:15:32.600
I think what they did is their
schlocks. And they tried to fix it

983
01:15:32.720 --> 01:15:38.800
with our TV silicone. Oh wait
a minute, maybe that's it. Maybe

984
01:15:38.880 --> 01:15:42.760
that's the point he was trying to
make that all they did was put exterior

985
01:15:42.920 --> 01:15:47.319
silicone on it to get him out
the door. Now follow this. If

986
01:15:47.319 --> 01:15:53.800
it's your original Subaru head gasket,
he's in coirk and he's doing them because

987
01:15:53.840 --> 01:15:56.600
they're different now. They don't use
the same gasket they did when they built

988
01:15:56.680 --> 01:16:00.439
that bank. So is that original
head gaskets on that more he owns them?

989
01:16:01.039 --> 01:16:05.720
Okay, I hope, I hope
he's listening. Hey, sus this

990
01:16:05.920 --> 01:16:11.960
guy Jay is saying, and now
we know why you were talking about our

991
01:16:12.079 --> 01:16:15.239
TV and maybe that's what they used
instead of a gasket. You need to

992
01:16:15.279 --> 01:16:19.880
get this evidence from the second shop
and maybe we get you not only the

993
01:16:20.039 --> 01:16:25.960
sixth grand, but seventy five hundred
because you're gonna claim you had damages tearing

994
01:16:26.039 --> 01:16:30.079
that down to prove it. Jay, Thank you, so thank you so

995
01:16:30.279 --> 01:16:34.479
much. We appreciate that. Do
you have something else I do? Subar

996
01:16:34.640 --> 01:16:39.880
Us are famous for losing a gasket, then overheating, then cracking your head

997
01:16:39.960 --> 01:16:44.720
in that order. My gosh,
you know what, that's what they do

998
01:16:45.039 --> 01:16:48.159
and lots of you are lots of
them. You are the man. I

999
01:16:48.239 --> 01:16:55.000
mean, thank you so much because
that is that is something that is a

1000
01:16:55.119 --> 01:16:59.479
good idea. Now, thank you. Three oh three, seven to one

1001
01:16:59.520 --> 01:17:03.399
to three, seven to eight,
five five, Louise, what's going on

1002
01:17:03.520 --> 01:17:09.399
with you, Louise? Say Tom
So thank you for taking my call,

1003
01:17:10.079 --> 01:17:15.319
Sir. I was calling to get
some advice on how to proceed my My

1004
01:17:15.479 --> 01:17:23.560
wife had a thanks God, a
small car accident this morning where another vehicle

1005
01:17:23.760 --> 01:17:30.000
run a red light and hit her
and her car. Nobody got hurt,

1006
01:17:30.159 --> 01:17:34.319
just some. Did they get a
ticket? No, well, I don't

1007
01:17:34.399 --> 01:17:41.079
know. I was not in in
in the place where this happened. She

1008
01:17:41.239 --> 01:17:44.760
did not get a ticket, she
doesn't. Yeah, but does she know.

1009
01:17:45.600 --> 01:17:48.000
Did the police show up? Yes, yes, and we got a

1010
01:17:49.840 --> 01:17:55.640
police report number. Did the police
report say that it was the other person's

1011
01:17:55.720 --> 01:18:00.039
fault? Well, here's the deal. They don't give a report right away.

1012
01:18:00.159 --> 01:18:05.000
Now, they give a card with
the report number. Did she get

1013
01:18:05.079 --> 01:18:10.439
the other person's all the other person's
information or did she leave that up to

1014
01:18:10.520 --> 01:18:15.319
the police. Yeah, she left
everything up to the police. Okay,

1015
01:18:15.640 --> 01:18:26.319
so right now she doesn't have any
kind of idea. No. The only

1016
01:18:26.439 --> 01:18:30.359
thing she said is that the older
lady admitted it right away that she ran

1017
01:18:30.479 --> 01:18:35.800
the red light. Now I try
to going to you gotta get that,

1018
01:18:36.279 --> 01:18:43.000
bro, You got to get that
police report. Well, here's the deal.

1019
01:18:43.239 --> 01:18:45.680
They give you a a case number
and you have to log in.

1020
01:18:45.840 --> 01:18:50.239
But it says on that card she
got that the police report won't be available

1021
01:18:50.439 --> 01:18:55.399
until between five to seven days.
Well, there's nothing you can do about

1022
01:18:55.439 --> 01:18:58.079
it. See, she could have
gotten all that information on her own.

1023
01:19:00.439 --> 01:19:03.359
She should have gotten it on the
spot. She should have taken pictures and

1024
01:19:03.399 --> 01:19:06.720
all that. But here's the thing. You gotta wait for the police report.

1025
01:19:08.319 --> 01:19:11.840
Now I want to know something,
and I want an honest, honest

1026
01:19:12.560 --> 01:19:15.760
You'll be honest, Luise, I
can I can feel it. Does your

1027
01:19:15.800 --> 01:19:20.239
wife have any pain? No?
No, she was her and her mom

1028
01:19:21.159 --> 01:19:27.800
on that car and she did.
They didn't get hurt at all, not

1029
01:19:28.000 --> 01:19:31.760
at all. Where was it hit
and was it fast or slow? I'm

1030
01:19:31.840 --> 01:19:35.960
gonna say, what's probably thirty five
forty miles an hour? Where did it

1031
01:19:36.119 --> 01:19:43.920
hit her car? It was on
the front driver fender, basically took off

1032
01:19:44.000 --> 01:19:46.640
that half of that fender, the
headlight, and half of the bumper.

1033
01:19:47.000 --> 01:19:51.000
Did it spin her around the airbags. Come on, No, no,

1034
01:19:51.159 --> 01:19:58.640
they did not. Okay, Well, here's all I'm telling you. I

1035
01:19:58.880 --> 01:20:03.520
promise you. I'm not trying to
drum up lawsuits or business. But make

1036
01:20:03.600 --> 01:20:09.239
sure you monitor how old is how
old is your mother in law? She's

1037
01:20:09.319 --> 01:20:15.680
sixty four, Okay, make sure
you monitor your wife, monitors herself and

1038
01:20:15.720 --> 01:20:20.399
her mom to see that no pains
or aches or whiplash develops. Okay.

1039
01:20:20.720 --> 01:20:26.079
I'm not saying it will, but
sometimes it doesn't. It doesn't occur to

1040
01:20:26.159 --> 01:20:30.760
you, right. I've known people
who have who had pain on set a

1041
01:20:30.800 --> 01:20:38.680
few days later and it was excruciating. So that's all I'm asking Yet,

1042
01:20:38.760 --> 01:20:42.319
make sure of that, okay,
And then here's what I want you to

1043
01:20:42.399 --> 01:20:45.560
do though on that call us when
you get that, please report if you

1044
01:20:45.640 --> 01:20:50.520
have any trouble whatsoever. We need
to work on this now. Ron put

1045
01:20:50.680 --> 01:20:57.600
his address up for me to see, and I went to excelroofing dot com

1046
01:20:58.560 --> 01:21:01.520
and I put in his address.
I said he had a medium pitch.

1047
01:21:02.680 --> 01:21:06.560
I can see the roof, and
he gave me prices depending on what you

1048
01:21:06.760 --> 01:21:14.840
want. Now are you there?
Yes? Okay, for a straight asphalt

1049
01:21:15.000 --> 01:21:23.399
roof, it's around twenty grand for
Owen's and that's for true definition. It's

1050
01:21:23.439 --> 01:21:30.399
a limited lifetime warranty with standard ten. Well anyway, it's just sure it's

1051
01:21:30.479 --> 01:21:32.920
really a good roof. The next
bet then you have one a little more

1052
01:21:33.439 --> 01:21:41.760
around twenty one thousand for a asphalt
shingle, which is Owen's corning duration is

1053
01:21:41.880 --> 01:21:49.560
called. Then you have the FLEX
which is hail resistant technology, for around

1054
01:21:49.680 --> 01:21:55.680
twenty four thousand, and that's about
it. Those are the options you were

1055
01:21:55.760 --> 01:22:01.119
given. Is that what you were
expecting. It's better than some of the

1056
01:22:01.279 --> 01:22:08.199
estimates I've gotten. That's why you
should go online and do it again.

1057
01:22:09.439 --> 01:22:14.279
And I just did it. You'll
get the same exact results. I put

1058
01:22:14.319 --> 01:22:17.680
down medium pitch and then they give
you the recommended products. You can see

1059
01:22:17.720 --> 01:22:21.000
more products for example. Let's see
more. For example, if you want

1060
01:22:21.079 --> 01:22:30.960
the Certaintyed Presidential Shake, which is
advanced resistant impact. It looks like shakes.

1061
01:22:30.399 --> 01:22:36.199
It's a thick asphalt, you're gonna
pay around forty grand. If you

1062
01:22:36.359 --> 01:22:43.079
want a Decora shake, which is
metal and it has as it has used

1063
01:22:43.119 --> 01:22:47.560
me. It's a resistant, low
maintenance, lifetime warranty limit to lifetime warranty

1064
01:22:47.640 --> 01:22:50.960
with granules on. It's a beautiful
stone roof excuse me. It looks like

1065
01:22:51.399 --> 01:22:55.960
kind of like a stone or slate, but it's metal. That's gonna be

1066
01:22:56.000 --> 01:23:01.680
about fifty six thousand. If you
want what's called the f Wave, which

1067
01:23:01.800 --> 01:23:06.560
is a fifty year limited warranty blah
blah blah, five year hell coverage,

1068
01:23:08.600 --> 01:23:16.720
totally five to fifteen algae resistant slate, look synthetic. It's around fifty six

1069
01:23:17.039 --> 01:23:21.960
fifty seven thousand, that's what I
got. You got that one Da Vinci,

1070
01:23:24.640 --> 01:23:33.720
which is a synthetic and this is
ultra authentic seed appearance and impact resistance.

1071
01:23:34.520 --> 01:23:36.880
Again, this is gonna be this
is the top of the line,

1072
01:23:36.920 --> 01:23:41.760
which I no, No, it's
the same price as March Roof around fifty

1073
01:23:41.800 --> 01:23:45.600
six to fifty eight. So those
are your choices. You can see them.

1074
01:23:46.079 --> 01:23:53.960
Pretty cool stuff and that is from
excelroofing dot com. Okay, so

1075
01:23:55.000 --> 01:23:57.760
go on there, put your address
in. You will love it. You

1076
01:23:57.840 --> 01:24:00.520
won't find better people, so don't
worry about that. Do you have any

1077
01:24:00.520 --> 01:24:05.840
other questions? So there's just no
chance of any insurance coverage at all.

1078
01:24:06.560 --> 01:24:15.520
Did you have a hailstorm recently?
Uh? Not recently? No? Okay,

1079
01:24:15.319 --> 01:24:19.560
then did you have wind anything?
It's not going to just cover your

1080
01:24:19.640 --> 01:24:28.760
roof because it's old. How old
is your roof? It was about twenty

1081
01:24:30.279 --> 01:24:34.680
two. Yeah, Ron, I
don't think you're I do wonder how it

1082
01:24:34.800 --> 01:24:39.479
broke though. I'm pretty curious how
a light set it. Doesn't it crack

1083
01:24:39.560 --> 01:24:43.439
from people walking on it? Ron, Yeah, but as far as I

1084
01:24:43.600 --> 01:24:46.279
know, in that one area where
we have a leak into the into the

1085
01:24:46.399 --> 01:24:50.520
house, I don't know of anybody
that's been on that roof. Okay.

1086
01:24:51.399 --> 01:24:58.039
Ron Insurance doesn't cover magical cracks either. Yeah, it does. It doesn't

1087
01:24:58.119 --> 01:25:03.680
cover leaks. It doesn't cover damage. It only covers storm. It covers

1088
01:25:03.800 --> 01:25:09.960
anything that's apparel. Something falls out
of the sky, a tree hits the

1089
01:25:10.159 --> 01:25:16.399
roof, even a vandals got to
your roof. Even if you went to

1090
01:25:16.479 --> 01:25:25.560
bed one night and some vandals destroyed
your roof with hammers and they didn't like

1091
01:25:25.640 --> 01:25:29.680
you, and they wrote, they
spray painted on the roof, you're a

1092
01:25:29.840 --> 01:25:33.079
jerk. And you only pay them. You pay them twenty five. If

1093
01:25:33.119 --> 01:25:36.680
you pay them one thousand, two
thousand dollars, then you get a roof

1094
01:25:36.720 --> 01:25:42.199
from insurance. I'm just kidding.
I would never do that, Honest to

1095
01:25:42.239 --> 01:25:44.520
God, I wouldn't. I'm just
kidding. Okay, that's a little stupid.

1096
01:25:44.560 --> 01:25:47.840
I don't have anyway. Okay,
so Ron, really and truly,

1097
01:25:48.000 --> 01:25:54.159
I don't see any insurance coverage.
You know. I've had people in your

1098
01:25:54.239 --> 01:26:00.760
situation have a roof inspection from a
qualified roofer like Jays, and they'll tell

1099
01:26:00.800 --> 01:26:04.239
you the truth. But people get
mad at Jay sometimes when his inspectors go

1100
01:26:04.319 --> 01:26:10.520
out and they say, yes,
ma'am you need a new roof, Yes,

1101
01:26:10.600 --> 01:26:14.319
sir, you need a new roof. But guess what, we don't

1102
01:26:14.319 --> 01:26:18.119
see any storm damage. They get
mad. No one feels like they should

1103
01:26:18.159 --> 01:26:21.840
pay for a roof, Mark,
have you ever paid for a roof?

1104
01:26:24.359 --> 01:26:29.399
Uh? I never did. I
don't think so. Actually, never did.

1105
01:26:29.840 --> 01:26:35.359
Never did. Now what I have
done is I've had j make repairs.

1106
01:26:35.439 --> 01:26:39.279
Before I move into a house.
I always have him inspect the roof

1107
01:26:39.359 --> 01:26:45.760
system, soffits, facia Mark.
One time we moved into a house and

1108
01:26:45.000 --> 01:26:49.600
this was years ago. My god, was this house? You would think

1109
01:26:49.920 --> 01:26:54.840
you look at it, whoa.
But you know what they did. The

1110
01:26:55.079 --> 01:27:03.560
vents were all fake. They went
and put grills on the softs and they

1111
01:27:03.640 --> 01:27:09.479
were not really vented. That's crazy. Well, it's saved money and labor.

1112
01:27:09.600 --> 01:27:15.039
They just literally nailed up these vents
and Jay found it his Tom.

1113
01:27:15.479 --> 01:27:18.920
You see all those vents on this
giant you know, softt over here this

1114
01:27:19.119 --> 01:27:24.600
length, none of them are cut. And then the other vents on the

1115
01:27:24.680 --> 01:27:29.640
roof were not done. They were
all fake. They put up fake vents,

1116
01:27:30.600 --> 01:27:35.840
so there was no circulation in that
roof whatsoever. And it's just amazing

1117
01:27:35.960 --> 01:27:41.520
what you find how people do shortcuts. We got more coming up on Tom

1118
01:27:41.560 --> 01:27:44.520
Martino by the way. Three oh
three seven one three talk seven one three

1119
01:27:44.560 --> 01:27:46.960
eight two five five Denver Regen dot
com. I want to tell you,

1120
01:27:47.159 --> 01:27:53.319
yes, they're doing the compounded weight
loss drug for two fifty a month,

1121
01:27:53.359 --> 01:27:57.680
but they're also still doing stem cell
therapy to get your painful joints out of

1122
01:27:57.720 --> 01:28:05.119
pain. Denver Regen dot com.
Go with a sure thing Denver's best rufer

1123
01:28:05.279 --> 01:28:13.399
Excel Roofing dot com. You don't
pay a cent until you're contents. Time

1124
01:28:13.479 --> 01:28:17.720
for an insurance check up free no
obligation comparison call Compass Insurance paying too much

1125
01:28:17.880 --> 01:28:21.439
your coverage at dozens of insurance companies. Find out now three oh three,

1126
01:28:21.600 --> 01:28:26.000
seven to seven to one help.
You'll think you're his only customer when you

1127
01:28:26.119 --> 01:28:30.239
choose Frank durand the real estate man
dot Com to list your home with Remax

1128
01:28:30.319 --> 01:28:36.840
Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino,

1129
01:28:38.640 --> 01:28:45.119
your troubleshooter three oh three seven to
one three talk seven one three eight two

1130
01:28:45.319 --> 01:28:51.039
five five. James has an issue
with a contractor. James, what's going

1131
01:28:51.079 --> 01:28:57.000
on with you? James? Oh, we got a contractor that is trying

1132
01:28:57.079 --> 01:29:00.880
to walk away with sixteen thousand dollars. It won't contact me or come over

1133
01:29:01.520 --> 01:29:05.079
and finish the work that he has
been paid for. And I heard about

1134
01:29:05.119 --> 01:29:09.079
you today and thought I'd give you
a call. All right, man,

1135
01:29:09.159 --> 01:29:12.159
I'm glad that you did. Let's
talk about it. Okay. Name of

1136
01:29:12.199 --> 01:29:18.439
the contractor, Colorado Springs Construction l
L. Speed And what were they going

1137
01:29:18.520 --> 01:29:23.880
to do for you? Well,
for Christmas, I gave my life a

1138
01:29:24.000 --> 01:29:29.159
total kitchen reod. They came in
and started on that. They and when

1139
01:29:29.239 --> 01:29:33.600
did you hire them? In December? January? In January for a Christmas

1140
01:29:33.680 --> 01:29:39.560
present? Yes, they started January
eighth. They tore out the old kitchen

1141
01:29:40.439 --> 01:29:43.199
and they looked like they were doing
pretty good on putting the new kitchen in.

1142
01:29:43.279 --> 01:29:46.039
Did you put how much have you
paid them? So far. Oh

1143
01:29:46.159 --> 01:29:51.279
gosh, they probably close to thirty
grand. And how much is the whole

1144
01:29:51.359 --> 01:29:57.479
job supposed to be? Well,
the bid was for fifteen We went to

1145
01:29:57.600 --> 01:30:01.880
twenty two thousand, which twenty five
was Wait a minute, wait a minute,

1146
01:30:02.039 --> 01:30:05.680
you paid didn't you just say you
paid them thirty so far? Yeah,

1147
01:30:06.199 --> 01:30:09.720
I'm getting there. We decided to
have them do more work for us

1148
01:30:09.800 --> 01:30:15.359
while they were here doing work and
carrying the house up, So we had

1149
01:30:15.399 --> 01:30:17.680
them do the living room floor and
the family room floor at the same time,

1150
01:30:18.319 --> 01:30:24.079
which none of it was completed.
None of it was completed. And

1151
01:30:24.239 --> 01:30:28.199
yes, we made the mistake of
paying them in full before it was completed.

1152
01:30:28.279 --> 01:30:30.119
No, wait a minute, what
do you mean in full? So

1153
01:30:30.319 --> 01:30:34.920
every right, now, you don't
owe them a dime? No, now,

1154
01:30:35.279 --> 01:30:40.800
is that according to contract if you
add everything up, that thirty grand

1155
01:30:41.000 --> 01:30:45.960
was paid in full. Yes,
and the company acknowledges it. They're not

1156
01:30:45.079 --> 01:30:49.800
saying you owe them money? Right? No? Okay? Or do they

1157
01:30:49.920 --> 01:30:54.359
think if we call them, do
they think that they're done with this job

1158
01:30:54.439 --> 01:30:58.479
and did a great job? Yes? I have text to that effect.

1159
01:30:58.600 --> 01:31:01.479
He said, he's done everything he's
been paid for, and he thinks he's

1160
01:31:01.520 --> 01:31:11.840
gone above and beyond for us.
Not true. Okay. Now, in

1161
01:31:11.960 --> 01:31:15.079
the process of all this, he
also runs a roofing company. We need

1162
01:31:15.159 --> 01:31:18.760
a roof. We agreed initially that
we were going to have him do the

1163
01:31:18.880 --> 01:31:26.319
roof. In the process of the
mess that the kitchen became, we told

1164
01:31:26.399 --> 01:31:30.079
him, we're not going to use
you for the roof. This was the

1165
01:31:30.199 --> 01:31:32.239
day after my life. Gave him
sixteen thousand dollars. Now, hold on

1166
01:31:32.439 --> 01:31:36.840
Dawn for the roof, the roof, So wait a minute, in addition

1167
01:31:38.039 --> 01:31:45.880
to the thirty for the kitchenry model
and other things. In addition to that,

1168
01:31:46.359 --> 01:31:50.800
you're telling me you paid them another
sixteen for the roof. Yes,

1169
01:31:51.000 --> 01:31:56.560
the bid for the roof was thirty
I believe thirty one thousand. Now that's

1170
01:31:56.640 --> 01:31:59.880
for the roof and painting the entire
outside of the house. But he did

1171
01:32:00.279 --> 01:32:05.079
you paid up rid of hold on
man, you paid upfront for all of

1172
01:32:05.159 --> 01:32:09.920
that in addition to the thirty So
you paid him about forty six grand.

1173
01:32:11.600 --> 01:32:15.600
Yes, why would you after you
had him do the remodeling for about thirty

1174
01:32:15.720 --> 01:32:20.319
grand and you didn't like it,
why would you hire him and pay him

1175
01:32:20.359 --> 01:32:26.920
an additional sixteen grand. We agreed
to do the roof use his company for

1176
01:32:27.000 --> 01:32:30.199
the roof. Before we got to
the point where it was like, we're

1177
01:32:30.279 --> 01:32:32.800
done with these people. We want
him out of the house. My wife

1178
01:32:32.840 --> 01:32:38.000
had already paid half down for the
roof, for the permits and materials.

1179
01:32:38.520 --> 01:32:44.319
Okay, So he never did any
of the roof, no exterior work at

1180
01:32:44.399 --> 01:32:51.680
all. None. And like I
said, we reached a point. We

1181
01:32:51.880 --> 01:32:55.760
kind of kept giving him chances on
the inside of the house, but the

1182
01:32:55.840 --> 01:33:00.279
way that went, we reached a
point where it was like, okay,

1183
01:33:00.479 --> 01:33:04.119
okay, so right now, let's
calculate this hold on James. You're in

1184
01:33:04.239 --> 01:33:09.720
way too deep. So far okay, so far. You paid ahead of

1185
01:33:09.800 --> 01:33:14.239
time, so the guy has no
incentive to do anything, does he if

1186
01:33:14.279 --> 01:33:16.560
you wanted him to finish, would
he do the roof as agreed to?

1187
01:33:18.399 --> 01:33:21.880
I don't know, but I would
not have him back on time. I'm

1188
01:33:23.000 --> 01:33:30.439
asking you why he is not doing
the sixteen thousand dollars worth of roofwork.

1189
01:33:30.960 --> 01:33:38.159
Is it because he refuses or you
refuse, or is he planning to do

1190
01:33:38.359 --> 01:33:43.720
it? No, he is not
planning to do it, and we refuse

1191
01:33:43.800 --> 01:33:46.000
to have him do it, and
we wanted our money. So no one

1192
01:33:46.159 --> 01:33:50.000
is talking. You know this always
amazes me when people say, no,

1193
01:33:50.560 --> 01:33:54.640
he's not refusing. I'm not refusing. I'm not saying he. I mean.

1194
01:33:55.119 --> 01:33:58.640
What I'm saying is this, does
this guy what does he expect to

1195
01:33:58.760 --> 01:34:01.960
do? Does he think that he
can keep that sixteen grand? Did you

1196
01:34:02.159 --> 01:34:11.840
even have the conversation? Yes,
he tells through text. The last time

1197
01:34:11.920 --> 01:34:15.319
he did text me, he stated
that we're the ones that pulled the contract.

1198
01:34:16.479 --> 01:34:19.960
Okay, no he did not.
So he's claiming hold on, He's

1199
01:34:20.079 --> 01:34:25.720
claiming, you paid him sixteen grand
for the roof and you decided not to

1200
01:34:25.800 --> 01:34:28.600
have it done, so now he
gets to keep it. Is that basically

1201
01:34:28.720 --> 01:34:31.920
what he's saying. That's basically the
vibe I get, Yes, that's what

1202
01:34:32.159 --> 01:34:36.840
not the vibe, because what about
the word we pulled the contract? With

1203
01:34:36.960 --> 01:34:43.399
his wordage we pulled the contract.
He did not state therefore I get to

1204
01:34:43.479 --> 01:34:45.960
keep the sixteen thousand. He didn't
say that. He said we pulled the

1205
01:34:46.079 --> 01:34:51.119
contract. Okay, we told him
less than three days after we gave him

1206
01:34:51.159 --> 01:34:55.680
that check, we're not using you
for the roof. We need to talk

1207
01:34:55.720 --> 01:34:58.399
about the money. But he was
constantly, well, I have to go

1208
01:34:58.520 --> 01:35:00.720
meet somebody, I have to go
do this. I get it once he

1209
01:35:00.840 --> 01:35:06.039
had to go get a shot,
and then James, James, well even

1210
01:35:06.119 --> 01:35:10.840
come back, and he never comes
back. James, was there a contract

1211
01:35:11.319 --> 01:35:15.640
for the roof? Yes? In
writing? In writing, yes, did

1212
01:35:15.720 --> 01:35:21.399
you officially? In writing? Can't
try to cancel it? I don't think

1213
01:35:21.439 --> 01:35:27.119
so. In writing no, And
in writing, he's supposed to do a

1214
01:35:27.199 --> 01:35:30.319
roof for you, and you paid
him ahead of time, paid him half

1215
01:35:30.439 --> 01:35:34.600
down. Okay, got it?
Why would you pay half down for a

1216
01:35:34.760 --> 01:35:38.319
roof? I'm just curious. Now
listen, here's what i want to know.

1217
01:35:38.680 --> 01:35:42.359
Okay, right now, I'm just
going to tell your situation when we

1218
01:35:42.439 --> 01:35:45.680
come back, because you screwed yourself
royally, absolutely royally. I'm going to

1219
01:35:45.720 --> 01:35:48.720
tell you how to get out of
it, partially, maybe all of it.

1220
01:35:49.159 --> 01:35:57.760
Right after this, go with a
sure thing Denver's Best Roof for Excel

1221
01:35:57.880 --> 01:36:03.600
roofing dot com. You don't pay
a sent till you're content. Time for

1222
01:36:03.680 --> 01:36:09.439
an insurance checkup free, no obligation. In comparison, call Compass insurance paying

1223
01:36:09.479 --> 01:36:13.319
too much your coverage at dozens of
insurance companies. Find out now three all

1224
01:36:13.359 --> 01:36:15.840
three seven to seven to one.
Help. You'll think you're his only customer

1225
01:36:15.880 --> 01:36:19.479
when you choose Frank durand the real
estate Man dot com to list your home

1226
01:36:19.720 --> 01:36:26.199
with Remax Alliance three all three nine
two zero sixteen twenty two. Hi Tom

1227
01:36:26.279 --> 01:36:30.800
Martino here three all three seven one
three talk seven one three eight two five

1228
01:36:30.840 --> 01:36:33.079
to five. James, Let's get
right to your problem. Basically, you

1229
01:36:33.199 --> 01:36:35.560
hired it. You hired Schlocks.
Where'd you find him? By the way,

1230
01:36:35.600 --> 01:36:41.159
where'd you find this Schlock company?
We had some landscapers do some pretty

1231
01:36:41.159 --> 01:36:45.960
good work and he recommended him.
Okay, remember REFERRALSS dot com in the

1232
01:36:45.039 --> 01:36:48.960
future, just to yourself a favor. Now, you hired Color Restaurants Construction.

1233
01:36:49.760 --> 01:36:53.600
You paid him thirty Let's just get
to the kitchen part. The thirty

1234
01:36:53.640 --> 01:36:56.920
grand. Did you say thirty or
thirty six? What was it thirty?

1235
01:36:57.000 --> 01:37:03.359
What it was twenty five? In
the kitchen again, we had additional flooring

1236
01:37:03.439 --> 01:37:05.760
done. That was why it got
up there. So let's just say thirty

1237
01:37:05.800 --> 01:37:10.880
grand. Okay, So you pay
thirty grand. You said not all of

1238
01:37:10.960 --> 01:37:14.279
that work is done. What work
is not done of the thirty grand?

1239
01:37:15.600 --> 01:37:19.640
Trim work? Okay, Now they
think they're done. Why do they think

1240
01:37:19.680 --> 01:37:27.520
they're done? Because they're idiots?
You mean you mean it's it's not it's

1241
01:37:27.680 --> 01:37:30.760
obviously in the contract they were supposed
to do something, and you can point

1242
01:37:30.840 --> 01:37:35.119
and say, see they didn't do
it. Yes, what would all that

1243
01:37:35.239 --> 01:37:40.319
add up to that they didn't do
I'm not sure. Yeah, we have

1244
01:37:40.439 --> 01:37:45.439
electrical trim work, which I'm going
to do myself because I got to add

1245
01:37:45.479 --> 01:37:47.279
it all up. You got it
added all. We have to know.

1246
01:37:47.720 --> 01:37:54.159
How far would you say, there's
ten thousand dollars not done? Probably not

1247
01:37:54.319 --> 01:37:58.159
ten thousand. I would give me
a real give me a real number.

1248
01:37:58.239 --> 01:38:00.399
I appreciate you're not exaggerating. Give
me a real number. How much is

1249
01:38:00.479 --> 01:38:06.800
not done? Five to seven?
That small claims court. If you have

1250
01:38:06.920 --> 01:38:12.399
a contract and you can show by
photographic evidence or a witness or two that

1251
01:38:12.560 --> 01:38:16.079
there is no that there's no way
they did it, you should be able

1252
01:38:16.079 --> 01:38:20.039
to get a judgment against them in
small claims Agree, but I have no

1253
01:38:20.199 --> 01:38:24.399
idea what the electrical is going to
cost because he's got that all screwed up.

1254
01:38:24.920 --> 01:38:28.479
Well, that's where you have to
get a professional to assess this.

1255
01:38:29.640 --> 01:38:33.279
We're working home. That good.
The next thing, this sixteen grand,

1256
01:38:36.119 --> 01:38:44.439
This is a violation of the Contractor's
Trust Act. If he put money if

1257
01:38:44.520 --> 01:38:46.760
that money was put for the roof, he has to either do the roof

1258
01:38:48.560 --> 01:38:51.840
or keep the money until the roof's
done. But I mean, he can't

1259
01:38:53.199 --> 01:38:58.079
just abandon you. But you said
you're the one that changed your mind.

1260
01:38:59.199 --> 01:39:03.279
Is there a penalty? Is there
a penalty in that contract for cancelation?

1261
01:39:04.680 --> 01:39:13.279
None? Nothing, no words about
that whatsoever. I don't This is a

1262
01:39:13.359 --> 01:39:17.640
complicated one because you use He's going
to say if we call him that you

1263
01:39:18.399 --> 01:39:24.079
canceled the contract, and you agree
what you did, well, the question

1264
01:39:24.359 --> 01:39:27.680
is should he give you a refund? I would say yes, he owes

1265
01:39:27.720 --> 01:39:30.000
you a refund that part of it. I don't want to get into the

1266
01:39:31.439 --> 01:39:35.520
other renovation because that's just too far. You're going to need experts to assess

1267
01:39:35.560 --> 01:39:40.880
that. But on this roofing deal, it's pretty plain to see he didn't

1268
01:39:40.960 --> 01:39:45.880
do it right, and you paid
sixteen down on that alone. I would

1269
01:39:46.039 --> 01:39:50.960
like I would like a chopper.
I would like you to call Colorado Springs

1270
01:39:51.039 --> 01:39:58.800
Construction LLC and just ask these idiots
why they feel they get to keep sixteen

1271
01:39:58.880 --> 01:40:03.079
grand. I mean, get let's
hear, let's get an explanation. You

1272
01:40:03.159 --> 01:40:06.800
got it, I'm on it.
Yeah, thank you? So hold on

1273
01:40:06.920 --> 01:40:12.439
man and we'll do that now.
Yeah, we'll do that. Three oh

1274
01:40:12.520 --> 01:40:19.880
three seven one three eight two five
five. Go with a sure thing Denver's

1275
01:40:19.960 --> 01:40:25.279
best roofer Excel Roofing dot com.
You don't pay a cent until you're content.

1276
01:40:28.680 --> 01:40:32.359
Time for an insurance check up free, no obligation comparison call Compass Insurance

1277
01:40:32.520 --> 01:40:36.680
paying too much your coverage at dozens
of insurance companies find out now three oh

1278
01:40:36.720 --> 01:40:41.359
three seven seven to one. Help. You'll think you're his only customer when

1279
01:40:41.399 --> 01:40:45.119
you choose Frank durand the real estate
Man dot com to list your home with

1280
01:40:45.279 --> 01:40:58.359
Remax Alliance three oh three nine two
zero sixteen twenty two. Hi, Tom

1281
01:40:58.399 --> 01:41:01.079
Martino, you're a troubleshooter three three
seven one three talks seven one three eight

1282
01:41:01.159 --> 01:41:04.800
two five five. James has it? Oh wait wait wait, not not

1283
01:41:04.920 --> 01:41:09.239
James. I'm gonna James James right
now. I don't know what else to

1284
01:41:09.279 --> 01:41:12.920
do with him. I I think
I exhausted. We're gonna have a chopper

1285
01:41:13.000 --> 01:41:15.039
call, so James, Well,
we'll put that off right now. Now,

1286
01:41:15.039 --> 01:41:19.600
I'm gonna go to Lucre Louise,
Lucia, is it help me with

1287
01:41:19.680 --> 01:41:27.640
your name? Lucretia Lucretia. What
a cool name? Lucretia is that?

1288
01:41:27.960 --> 01:41:30.840
Is that a thing? I've never
heard that name before. It's Lucretia.

1289
01:41:31.159 --> 01:41:38.119
So Lucretia, what's going on?
Hello there? Yeah, it's it's a

1290
01:41:38.159 --> 01:41:45.920
grandma's name, old name. I
love Lucresia. Does anyone what does anyone

1291
01:41:45.000 --> 01:41:50.720
call you anything for short? Like
lou? Well? I used to be

1292
01:41:50.800 --> 01:41:55.399
called Chris because I'm working at nursing
homes and the sister living in target for

1293
01:41:55.479 --> 01:41:59.960
them to say Lucretia, so that
sounded christ. They so, what's going

1294
01:42:00.199 --> 01:42:03.960
on? Or ever? They have
a great picture and they're in a foreign

1295
01:42:04.079 --> 01:42:09.640
country, so that's why they can't
zoom or anything like that. So what

1296
01:42:09.840 --> 01:42:16.159
happened? He started asking for money? Well, no, he was what

1297
01:42:16.399 --> 01:42:20.880
kind of he just was asking?
Uh? He said that he lost his

1298
01:42:21.079 --> 01:42:25.840
bag or something with his ID and
bank information and all that, uh huh

1299
01:42:26.479 --> 01:42:30.680
and when lived on base or something
and then uh, yes, So he

1300
01:42:30.960 --> 01:42:34.039
had asked me to open up an
account and I just send him the information

1301
01:42:34.279 --> 01:42:38.520
so that way he could put the
money into that account. Did you do

1302
01:42:38.680 --> 01:42:43.479
it? Why he can come and
bust me stupidly? Yes, I did

1303
01:42:43.600 --> 01:42:45.640
not know anything about all this scam. I wasn't. Now, hold on,

1304
01:42:45.840 --> 01:42:48.199
hold on, Where's what I Here's
what I need to know though,

1305
01:42:48.840 --> 01:42:54.520
I want to know how this works, this scam. He asked you to

1306
01:42:54.880 --> 01:43:00.239
open a bank account and then you
were supported, but but you didn't put

1307
01:43:00.279 --> 01:43:04.680
any money in it? Did you? No? Well, actually he wanted

1308
01:43:04.760 --> 01:43:09.760
like my bank account information and that
right there. I was like, no,

1309
01:43:10.119 --> 01:43:12.359
I you know, I don't know
him that well and I'm not going

1310
01:43:12.439 --> 01:43:15.479
to do that. So I had
opened up a bank account and gave him

1311
01:43:15.520 --> 01:43:19.479
that information, Okay, but I
didn't want it. Okay. What he

1312
01:43:19.600 --> 01:43:24.279
wanted is your bank information so he
could draft money out of it. But

1313
01:43:24.439 --> 01:43:28.239
instead of doing that, you opened
a new account. Did he know that

1314
01:43:28.359 --> 01:43:33.079
you opened a new account? Well? I had. I actually had told

1315
01:43:33.159 --> 01:43:38.319
him that it was that I had
a different bank account, different bank.

1316
01:43:39.079 --> 01:43:42.159
Yeah, but did you tell him
Here's what I need to know, Lucretia,

1317
01:43:42.239 --> 01:43:45.079
I really need to know this.
Did you say to him when he

1318
01:43:45.239 --> 01:43:48.600
said, hey, can I have
your bank account information so I can deposit

1319
01:43:48.760 --> 01:43:54.720
money in it because I lost all
my credentials? Did you tell him?

1320
01:43:55.279 --> 01:43:58.520
Did you tell him, well,
I'll open up a new account or did

1321
01:43:58.600 --> 01:44:03.239
you not tell him that I did
not tell them regard. This is getting

1322
01:44:03.319 --> 01:44:06.760
good because I have an I know
what happened. Hold on and we'll come

1323
01:44:06.800 --> 01:44:11.359
back and warn others about it.
Lucretia, please hang on. This is

1324
01:44:11.479 --> 01:44:14.680
definitely a scam. We got to
warn people about. I'm Tom Martinez.

1325
01:44:14.720 --> 01:44:16.800
We also have the art of Granite
dot com in the house. Stay tuned

1326
01:44:16.800 --> 01:44:27.159
for more of the Troubleshooter Show.
Go with a sure thing Denver's best roofer

1327
01:44:27.319 --> 01:44:33.439
Excel Roofing dot com. You don't
pay a cent until you're content. Time

1328
01:44:33.520 --> 01:44:38.319
for an insurance check up free,
no obligation. In comparison, call Compass

1329
01:44:38.399 --> 01:44:43.079
Insurance paying too much your coverage at
dozens of insurance companies find out now three

1330
01:44:43.159 --> 01:44:45.960
O three seven seven to one help. You'll think you're his only customer when

1331
01:44:46.000 --> 01:44:49.680
you choose Frank durand the real estate
Man dot com to list your home with

1332
01:44:49.840 --> 01:45:01.560
Remax Alliance three oh three nine two
zero sixteen twenty two dum bad news.

1333
01:45:02.720 --> 01:45:09.479
Need advice? Who you don't have? Come running just as fast as we

1334
01:45:09.680 --> 01:45:15.800
can. Show Shooter's gonna help.
Come man, This is the Troubleshooter Show.

1335
01:45:16.479 --> 01:45:20.800
No Tom Martine, I am Tom
Martino. Welcome to the Only show

1336
01:45:20.800 --> 01:45:24.119
if it's kind to anywhere in the
universe. I can't tell you how thrilled

1337
01:45:24.119 --> 01:45:27.479
I am to do this show each
and every day, not only to help

1338
01:45:27.520 --> 01:45:30.359
people, but to tell you about
great people, to get the bad guys

1339
01:45:30.399 --> 01:45:34.800
as well good people. Renew home
Innovations. If you want beautiful, beautiful

1340
01:45:34.880 --> 01:45:40.000
bathrooms, renew home Innovations dot com. He does shower second to none.

1341
01:45:40.079 --> 01:45:43.520
He takes out that old shove.
I call them the tower the shower.

1342
01:45:44.479 --> 01:45:47.279
I can't say it's either a tower
a shove. It's a tough shower.

1343
01:45:47.399 --> 01:45:51.560
Combo tears about those ugly old things
with the doors and the curtains. You

1344
01:45:51.600 --> 01:45:56.600
don't even need doors on his new
showers. No thresholds, perimeter drains,

1345
01:45:56.640 --> 01:46:00.479
beautiful benches, soap dishes custom made
into three days, and you have seventy

1346
01:46:00.520 --> 01:46:04.079
two months to pay no interest.
Whoo. Renew home Innovations dot com.

1347
01:46:04.119 --> 01:46:06.840
Three h three nine zer all four
two thousand, nine zero four two thousand.

1348
01:46:06.920 --> 01:46:11.720
Mitch Fleers our guest today. He's
with the Art of Granite. We'll

1349
01:46:11.720 --> 01:46:13.880
go to him in a minute.
Here, I want to talk to Lucretia

1350
01:46:13.960 --> 01:46:15.520
first. Now this sounds like a
scam to me. Mitch, you can

1351
01:46:15.640 --> 01:46:19.840
chime in if you want. But
have you ever, Mitch, you know

1352
01:46:20.000 --> 01:46:25.119
a lot of these scammers are from
third world countries? Do you know that

1353
01:46:25.520 --> 01:46:30.239
they sit over in there in their
homes and some of them get thousands and

1354
01:46:30.359 --> 01:46:34.640
thousands of dollars from Americans. Have
you ever known anyone who's victim? No,

1355
01:46:34.800 --> 01:46:38.720
I don't know anyone. There's all
triquing and there's o patient and they

1356
01:46:38.800 --> 01:46:43.960
have so many ways. A lot
of them are women who are suppose they

1357
01:46:44.079 --> 01:46:47.399
say they're women, and they like
do it. They get men to send

1358
01:46:47.439 --> 01:46:50.399
them thousands of dollars. Now,
Lucretius, she's a smart woman here.

1359
01:46:50.800 --> 01:46:56.680
What she did was this guy said, hey, I this so he's supposed

1360
01:46:56.680 --> 01:47:00.439
to be a marine stationed in Turkey
or whatever, and he's says, hey,

1361
01:47:00.520 --> 01:47:03.319
listen, I lost my credentials.
I need help with a bank.

1362
01:47:03.479 --> 01:47:05.960
I can't open a bank account.
Can you open one? I mean,

1363
01:47:06.039 --> 01:47:11.479
can you let me have your information
so I can deposit money? And of

1364
01:47:11.600 --> 01:47:15.079
course, Lucrisian, she knows not
to give her money out, her information

1365
01:47:15.159 --> 01:47:19.720
out. If someone has your account
number and your routing number, they can

1366
01:47:19.800 --> 01:47:23.800
take anything they want from your bank. They can they can go in and

1367
01:47:23.920 --> 01:47:29.399
draft it they draft it. Now, she was smart enough to do a

1368
01:47:29.439 --> 01:47:31.439
new account. She didn't want them
access to her account, so, but

1369
01:47:31.600 --> 01:47:36.760
she didn't tell him that. So
instead of giving him her account, she

1370
01:47:38.079 --> 01:47:42.640
opened up another account. Now,
Lucritia, did that account that you opened

1371
01:47:42.720 --> 01:47:45.439
up and gave him the information to
that account? Did that have money in

1372
01:47:45.560 --> 01:47:50.720
it? I know when I opened
it it was it was just an open

1373
01:47:50.760 --> 01:47:54.920
account. But didn't you have to
put like a ten dollars or something in

1374
01:47:55.039 --> 01:48:00.520
it? No, it's like a
mobile It was a mobile bank. It's

1375
01:48:00.560 --> 01:48:05.520
a first National bank. But it
wasn't time. It wasn't tied to your

1376
01:48:05.600 --> 01:48:10.720
account, right, No, No, I have a totally different bank.

1377
01:48:11.319 --> 01:48:15.439
Okay, Now let me guess what
happened. I'm gonna guess. Maybe I'm

1378
01:48:15.439 --> 01:48:20.279
wrong in some of these cases where
women opened up a new account, where

1379
01:48:20.359 --> 01:48:25.479
men opened up a new account.
There have been cases like this over the

1380
01:48:25.560 --> 01:48:30.960
years I've handled. They had overdraft
protection of a couple grand and what would

1381
01:48:31.000 --> 01:48:36.039
happen is the scammer would go in
and draw even though it had a zero

1382
01:48:36.239 --> 01:48:43.640
balance, they were able to draw
out the protected amount. It's called overdraft

1383
01:48:43.720 --> 01:48:45.880
protection. So if you ever have
you don't have enough money to cover it,

1384
01:48:46.159 --> 01:48:49.560
The bank covers it and then bills
you for it with interest. So

1385
01:48:49.840 --> 01:48:53.720
I'm going to ask you, is
that what happened or not. I'm just

1386
01:48:54.039 --> 01:48:59.680
trying to take a guess. No, I did not have no overdraft protection.

1387
01:49:00.399 --> 01:49:03.520
Okay, then how did this affect
you? I went to the bank

1388
01:49:03.760 --> 01:49:10.199
and deposited it and then uh,
and then he just wanted me to show

1389
01:49:10.279 --> 01:49:14.640
that it was like like the account
balance or whatever. What was the check?

1390
01:49:14.960 --> 01:49:19.680
And once should he send you five
thousand? Okay, so that was

1391
01:49:19.760 --> 01:49:24.079
a fake check. He sent you
for five grand and you deposited it,

1392
01:49:24.840 --> 01:49:33.680
and then he withdrew it. Right. Well, no, apparently like he

1393
01:49:33.920 --> 01:49:39.680
had me by you. Well,
they sent me a card, right,

1394
01:49:39.760 --> 01:49:45.319
So they sent me a debit card. He had me by He wanted me

1395
01:49:45.399 --> 01:49:50.680
to buy a I know of Now
I'm hoping this is a new twist and

1396
01:49:50.800 --> 01:49:55.319
I'm happy we're talking about it,
not because of you getting ripped off.

1397
01:49:55.800 --> 01:49:59.760
I'm happy because other people can be
saved. This is a new twist.

1398
01:50:00.319 --> 01:50:04.079
So he had you, You had
the account, he put a five thousand

1399
01:50:04.079 --> 01:50:08.600
dollars check in it, they send
you a debit card. Keep going,

1400
01:50:08.680 --> 01:50:11.840
what happened then? And this is
all in your name right, not in

1401
01:50:12.000 --> 01:50:17.319
his name? Is that right?
Yo? Exactly? So he asked me

1402
01:50:18.079 --> 01:50:25.840
to buy Apple cards. I give
the apple Apple. I don't know if

1403
01:50:25.840 --> 01:50:30.000
their gift cards and what and no, no they're prepaid. They're prepaid cards.

1404
01:50:30.079 --> 01:50:32.920
Yeah, you could call them gift
cards. What happened then? Yes?

1405
01:50:33.920 --> 01:50:39.279
So then he asked me to take
a picture of it, of the

1406
01:50:39.439 --> 01:50:43.399
card. Uh, you know the
backs were scratched or whatever. And then

1407
01:50:43.479 --> 01:50:48.000
the receipt showing that I put money
on that card. I take a pix

1408
01:50:48.039 --> 01:50:51.039
of photo of it instead? I
know. Then what did he do?

1409
01:50:51.399 --> 01:50:57.880
Then? What did he do?
Then? When that was when that was

1410
01:50:57.960 --> 01:51:01.000
all gone, he said that he
was good to buy the ticket to come

1411
01:51:01.560 --> 01:51:05.359
to Colorado so you could see me, so you can meet me. Okay,

1412
01:51:05.479 --> 01:51:10.720
so he bought when you when you
bought these gift cards. Did you

1413
01:51:11.000 --> 01:51:15.960
send him the gift cards? No? He had me take a picture of

1414
01:51:16.359 --> 01:51:21.000
the back like the numbers. Oh, so he used it to he used

1415
01:51:21.039 --> 01:51:26.920
it to charge stuff? Right,
probably, I don't know what. Wait

1416
01:51:26.920 --> 01:51:30.960
a minute, So when you deposited
this check in the new account, didn't

1417
01:51:30.960 --> 01:51:33.800
they put a hold on it for
a while? Did they put a hold

1418
01:51:33.880 --> 01:51:42.920
on it or not? Well,
instantly available. Why that's what I don't

1419
01:51:43.000 --> 01:51:47.800
understand. I have no clue because
you didn't know that checks have to clear

1420
01:51:48.039 --> 01:51:51.359
like one or two days. Okay, so hold on now, but what

1421
01:51:51.520 --> 01:51:57.640
happened after this? So you you
took pictures of the gift cards? Basically

1422
01:51:58.239 --> 01:52:01.520
he put a fake I'm assuming he
put a fake check in and you converted

1423
01:52:01.560 --> 01:52:09.319
it to real money with the cards. Then what then? Later on he

1424
01:52:09.479 --> 01:52:12.359
had said great, thank you,
you know, and then he said,

1425
01:52:12.720 --> 01:52:17.479
well, I'm sending you another check. So he sent me a check with

1426
01:52:17.720 --> 01:52:21.840
an amount of eighteen thousand dollars.
But I haven't done anything with that.

1427
01:52:23.079 --> 01:52:30.800
Wait a minute, was the first
check? Reeal? No? So I

1428
01:52:30.079 --> 01:52:35.560
just received a letter not too long
ago from the bank stating that that check

1429
01:52:35.960 --> 01:52:44.760
was believed to be fraud and not
valid. They sent me a picture of

1430
01:52:44.840 --> 01:52:48.039
it. They sent me a yellow
piece of paper saying that it was fraud

1431
01:52:48.119 --> 01:52:53.279
and that I needed a hold of
the bank as soon as possible. So

1432
01:52:53.439 --> 01:53:00.920
the first check was a fraud.
Did you do the eighteenth thousand dollars check?

1433
01:53:02.039 --> 01:53:05.279
I have it in hand after they
sent me that letter, thank god,

1434
01:53:05.960 --> 01:53:10.520
And I just want you take a
picture of it. Can you take

1435
01:53:10.600 --> 01:53:16.600
a really careful picture of that check
and send it to us. I could,

1436
01:53:16.720 --> 01:53:19.960
but I'm not at home right now
when I was watching my granddaughter.

1437
01:53:20.960 --> 01:53:24.640
You don't have to do it right
this minute. We'll give you what you

1438
01:53:24.800 --> 01:53:28.079
contact us. No, Seriously,
I want to do an article about this

1439
01:53:28.239 --> 01:53:30.920
and and I want to warn people
about it. Now. Listen, So

1440
01:53:31.199 --> 01:53:34.479
are you out five grand? Are
they coming after you for that five grand?

1441
01:53:35.399 --> 01:53:41.039
Yes? Yes? So when I
called the bank, the fraud department

1442
01:53:41.399 --> 01:53:46.119
is the one that was talking to
me and told me that it's this factitious,

1443
01:53:46.319 --> 01:53:51.039
the fictitious check that I need to
go and repay it back. I

1444
01:53:51.119 --> 01:53:55.680
need to pay it back, like
right away. Why did you ask why

1445
01:53:55.760 --> 01:54:01.359
they gave you immediate access to it? I didn't. I just she didn't

1446
01:54:01.399 --> 01:54:06.920
really talk about how many? How
many days, Lucretia, how many make

1447
01:54:08.000 --> 01:54:12.359
sure you leave with a kachina your
name and number? Seriously, because I'm

1448
01:54:12.399 --> 01:54:14.880
going to do an article about this, I might use an assumed name,

1449
01:54:14.960 --> 01:54:18.760
so because Lucretia is so identifiable,
but Lucretia. Listen, how many days

1450
01:54:18.960 --> 01:54:26.600
after the deposit? Did he ask
you to buy gift cards right away?

1451
01:54:26.640 --> 01:54:32.399
When I deposited it? Really,
I was at the at the bank when

1452
01:54:32.439 --> 01:54:36.640
I deposited, and he goes,
well, call me immediately when you're are

1453
01:54:36.720 --> 01:54:41.359
tell me, you know, text
me immediately when you deposited check. He

1454
01:54:41.399 --> 01:54:45.680
says that, Now, when you
took pictures, do you text these pictures

1455
01:54:45.720 --> 01:54:50.359
to them? Yes? I sent
it through chat snapchat? Oh through wait,

1456
01:54:50.520 --> 01:55:00.399
you can do that in snapchat pictures? Yes? Oh my thank god.

1457
01:55:00.840 --> 01:55:05.199
This is a twist. So yeah, this is serious. Now five

1458
01:55:05.359 --> 01:55:12.000
grand we got to figure this out. What's the name of the bank as

1459
01:55:12.279 --> 01:55:17.079
the SNBO, It's First National Bank
of Omaha. I believe. Now,

1460
01:55:17.159 --> 01:55:25.760
why did you do that bank?
I I really don't know. I've used

1461
01:55:26.000 --> 01:55:29.880
Chase, I've had Key Bank,
I've had other banks that I've used before.

1462
01:55:30.039 --> 01:55:32.079
First National, I think, is
the only one that I have never

1463
01:55:32.520 --> 01:55:36.520
used. So, you know,
what's incredible to me? What's incredible.

1464
01:55:36.640 --> 01:55:41.960
Here's what's incredible to me. It's
incredible to me that they allowed you to

1465
01:55:42.000 --> 01:55:45.600
have access to that money right away. I just don't understand that at all.

1466
01:55:46.119 --> 01:55:49.199
I just they sent you a debit
card. But didn't that take a

1467
01:55:49.239 --> 01:55:54.880
few days for that debit card to
get to you? Yeah? I opened

1468
01:55:54.920 --> 01:56:00.640
the bank online of before I received
the check. And when you got the

1469
01:56:00.800 --> 01:56:08.159
card before there was money in the
account, yes, and then you had

1470
01:56:08.199 --> 01:56:11.720
the debit card but nothing was in
the account. Then he sent five grand

1471
01:56:11.800 --> 01:56:15.279
to put in the account. Then
the debit card was loaded. You went

1472
01:56:15.319 --> 01:56:19.000
out and bought gift cards and then
it backfired. But what I want to

1473
01:56:19.079 --> 01:56:23.600
know is why did it take him
so long to figure out the check was

1474
01:56:23.680 --> 01:56:29.520
bad? Oh? I do not
know. That's a good question. But

1475
01:56:29.720 --> 01:56:36.239
Lucretia, listen, that could be
you're out, they didn't hold it.

1476
01:56:36.920 --> 01:56:41.920
It could be do you have a
name and a number and a person to

1477
01:56:42.000 --> 01:56:47.399
talk to at the bank. Uh, let me see. Yeah, yeah,

1478
01:56:47.439 --> 01:56:51.479
it's on that letter that they sent
me. Can you okay, I

1479
01:56:51.600 --> 01:56:55.760
want you to send me. Listen, I want you to send me the

1480
01:56:56.439 --> 01:57:01.560
picture of the eighteen thousand dollars check. If you can send me a picture

1481
01:57:02.479 --> 01:57:08.279
of the Apple card or whatever card
you bought, I forget what you said

1482
01:57:08.279 --> 01:57:11.920
it was. Then I want you
to send me that letter, a copy

1483
01:57:12.000 --> 01:57:20.359
of that letter. Yes, this
is right, said x the checks they

1484
01:57:20.439 --> 01:57:25.399
sent it. He sent the checks
said X. So on the let's send

1485
01:57:25.479 --> 01:57:29.600
me, said Lucretius. Send me
all of that. We got to help

1486
01:57:29.640 --> 01:57:33.920
people. Man, this is incredible. I mean, I just can't believe.

1487
01:57:34.279 --> 01:57:39.279
I can't believe that you've been ripped
off like this, and I want

1488
01:57:39.319 --> 01:57:42.119
to try to help you get out
of that five grand. So I want

1489
01:57:42.159 --> 01:57:44.760
to get a name and a number
of somebody at the bank and have Deputy

1490
01:57:44.880 --> 01:57:48.640
Dollar call them, and have Deputy
Dollar ask them why they gave you provisional

1491
01:57:48.680 --> 01:57:55.720
credit so quickly. That's what it's
called provisional credit. So it's just very

1492
01:57:55.840 --> 01:58:00.359
unusual to be granted credit that soon. If anyone's in the banking into if

1493
01:58:00.399 --> 01:58:02.920
you could call us here, you
can get right through three oh three seven

1494
01:58:02.920 --> 01:58:06.640
to one three talk or three oh
three Martino three three six two seven eighty

1495
01:58:06.640 --> 01:58:12.119
four sixty six. How did she
get immediate access to those funds? Because

1496
01:58:12.159 --> 01:58:15.760
it seems to me anybody can do
that, for God's sakes, anybody could

1497
01:58:15.760 --> 01:58:17.319
open up an account, put checks
in it, and then take the money

1498
01:58:17.359 --> 01:58:20.840
and run. It just doesn't sound
do you. You must have had really

1499
01:58:20.880 --> 01:58:27.720
good credit, right, Lucretia.
Well I didn't. I did have good

1500
01:58:27.800 --> 01:58:30.880
credit before my husband had passed away, So I mean, but when you

1501
01:58:31.000 --> 01:58:34.199
open this account, you must had
pretty good credit for them to give you

1502
01:58:34.359 --> 01:58:41.239
provisional credit so soon, or no, I don't have that kind of money

1503
01:58:41.279 --> 01:58:45.560
in my account. I wonder how
the hell they gave you access to that

1504
01:58:45.720 --> 01:58:50.319
so quickly. That's what's weird.
That's what's really weird. Well, that's

1505
01:58:50.399 --> 01:58:55.439
just it's so valid. I mean, it just I don't know. Of

1506
01:58:55.520 --> 01:59:00.680
course, does this eighteen grand little
talid, Yes, looks at the same

1507
01:59:00.760 --> 01:59:05.039
thing, except for this on this
check, the second check, it has

1508
01:59:05.159 --> 01:59:10.640
my name up on the top instead
of like where like here's bank information or

1509
01:59:10.720 --> 01:59:13.800
something or whatever, it has my
name on the top, like if I

1510
01:59:14.119 --> 01:59:17.079
bank? What bank? Are these
checks drawn on the ones that he's sending

1511
01:59:17.159 --> 01:59:23.119
you? Are they both drawing up
on the same bank? Yes, Chase

1512
01:59:23.159 --> 01:59:29.000
Bank, and they have a Chase
account and everything. Yes they have.

1513
01:59:29.399 --> 01:59:31.159
Yeah, all them numbers that are
down the bottom along the bottom. Have

1514
01:59:31.319 --> 01:59:38.840
you contacted Chase? No, not
yet. You're the first person I was

1515
01:59:38.920 --> 01:59:44.079
talking Paul. So you guys,
when you get home, Lucretia, I

1516
01:59:44.199 --> 01:59:47.840
want Kachina, make sure you get
Lucretia's phone number and then have her send

1517
01:59:47.960 --> 01:59:51.039
us all that stuff. Okay,
I got to take a break and then

1518
01:59:51.079 --> 01:59:55.800
we'll get back in touch with you. People. Beware, there's so many

1519
01:59:55.880 --> 02:00:03.720
scams going on I'm Tom Martine.
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1520
02:00:03.880 --> 02:00:12.000
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1521
02:00:12.079 --> 02:00:16.079
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1522
02:00:16.159 --> 02:00:20.399
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1523
02:00:20.560 --> 02:00:25.199
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1524
02:00:25.279 --> 02:00:29.800
durand the real estate Man dot com
to list your home with Remax Alliance three

1525
02:00:29.880 --> 02:00:34.920
all three nine two zero sixteen twenty
two. Hey, I'm Tom Martinez,

1526
02:00:34.920 --> 02:00:40.359
your troubleshooter at three oh three seven
one three TOG three oh three seven one

1527
02:00:40.439 --> 02:00:44.680
three A two five five man love
doing what we do here to help people.

1528
02:00:44.840 --> 02:00:49.199
Probid Energy is another solar company.
They do some great residential systems as

1529
02:00:49.239 --> 02:00:57.399
well. Twenty one thousand dollars with
battery backup included. That's probid Energy dot

1530
02:00:57.600 --> 02:01:03.079
com. Okay, well you heard
about that scam. We're gonna have more

1531
02:01:03.079 --> 02:01:06.079
about that coming up. But Mary
right now wants to talk about an HOA

1532
02:01:06.600 --> 02:01:12.640
problem. Hey Mary, what's going
on with you? Can you hear me?

1533
02:01:12.960 --> 02:01:15.039
Yes? I can, Mary,
what's going on? Okay, Well,

1534
02:01:15.159 --> 02:01:19.800
let me just tell you that I
live in Thornton, Colorado, Okay,

1535
02:01:20.000 --> 02:01:26.840
and I live in a small community, only seventy seven units. There's

1536
02:01:27.079 --> 02:01:33.479
little condominiums. Are they town homes
or condos? They're considered condos. They

1537
02:01:33.520 --> 02:01:38.760
are connected to each other. There's
like two connected and then sometimes there's but

1538
02:01:38.800 --> 02:01:41.399
do you have your own front door? Do you go through a hallway or

1539
02:01:41.439 --> 02:01:45.600
what is it a build? No? My own front door? Then,

1540
02:01:45.680 --> 02:01:49.319
right, exactly, it is,
but it is considered in our bylaws.

1541
02:01:49.359 --> 02:01:54.439
It is considered no condominium. Yeah, that's what I mean. But okay,

1542
02:01:54.680 --> 02:01:57.760
let me explain this. I was
talking about the structure. It's a

1543
02:01:57.840 --> 02:02:03.239
town home, but the legal structure
is condominium. Whether it's you can actually

1544
02:02:03.319 --> 02:02:12.239
have condominium hoas with single dwellings.
You know, they can be called condos

1545
02:02:12.319 --> 02:02:17.439
if they want to be a condo. Yeah. So condominium rules can be

1546
02:02:17.520 --> 02:02:21.960
applied to any community if you want
them to be. They can be applied

1547
02:02:23.079 --> 02:02:27.720
to that. But right now,
for the sake of this discussion, you're

1548
02:02:27.760 --> 02:02:31.640
in a town home community and you're
living under condo rules. So what's going

1549
02:02:31.720 --> 02:02:38.840
on. Well, they are doing
a special assessment. Of course, everyone

1550
02:02:39.039 --> 02:02:45.279
is how much is it? Sixteen
thousand dollars per homeowner? Is this for?

1551
02:02:46.079 --> 02:02:50.279
Is this for a roof? Yes? Okay, Now here's what you

1552
02:02:50.399 --> 02:02:57.199
need to know because this is important
that if you have the right coverage,

1553
02:02:57.239 --> 02:03:01.079
you may be covered for part of
that by your homeowners insurance. We I

1554
02:03:01.239 --> 02:03:08.439
have the HO six good, but
our condominium, our board did not put

1555
02:03:08.520 --> 02:03:13.359
in a claim because it's gone too
long. They're too old. Oh wait

1556
02:03:13.399 --> 02:03:16.000
a minute, wait a minute,
So this is not from a storm.

1557
02:03:17.279 --> 02:03:23.800
No, no, we cannot put
a claim in because there's small held damage.

1558
02:03:23.840 --> 02:03:27.159
But not no, I get it. You guys are actually doing your

1559
02:03:27.399 --> 02:03:31.800
It's just it's considered maintenance, so
your your lost damage assessment won't cover it.

1560
02:03:31.920 --> 02:03:35.560
It's like it's as if they wanted
to repave the parking lot or something.

1561
02:03:36.359 --> 02:03:43.359
Correct. Correct, Oh my gosh, what's your question? S Well,

1562
02:03:43.880 --> 02:03:47.520
the hardest part is I am single, and I'm a senior citizen,

1563
02:03:48.319 --> 02:03:56.279
and coming up with sixteen thousand dollars
by June is what they started with.

1564
02:03:56.640 --> 02:04:00.560
Now they've got it down to fifteen
thousand, two hundred and fifty two dollars

1565
02:04:01.000 --> 02:04:05.640
till July first, and I have
to come up with that money or they

1566
02:04:05.680 --> 02:04:10.359
will foreclothes on my home. Well, of course they will. Yeah,

1567
02:04:10.600 --> 02:04:15.239
and so but Mary, I'm not
talking about ability to pay now. I'm

1568
02:04:15.399 --> 02:04:23.840
talking about nothing to do with ability
to pay. Let's let's assume you're older

1569
02:04:23.920 --> 02:04:27.000
on a fixed income. You don't
have the ability to pay. But now,

1570
02:04:27.079 --> 02:04:33.039
what I'm talking about is the legality. If you live in a community

1571
02:04:33.199 --> 02:04:38.399
and you have a town home and
it needs a roof because it wore out,

1572
02:04:38.960 --> 02:04:44.760
why shouldn't you pay for that?
No, I agree that it needs

1573
02:04:44.840 --> 02:04:49.600
to be done. I'm not okay, I'm not fighting at all. I

1574
02:04:49.640 --> 02:04:55.760
get it. You're not disputing.
You're not disputing that you're obligated to pay

1575
02:04:55.840 --> 02:05:00.439
your part. What you're what you're
wanting to know is is there a way

1576
02:05:00.640 --> 02:05:05.079
to do this where I can make
payments or something? Correct? That's exactly

1577
02:05:05.199 --> 02:05:10.479
it. They won't. They won't
allow you to do that in any way.

1578
02:05:10.640 --> 02:05:14.920
Well up until July first, I
can make as many payments as I

1579
02:05:15.039 --> 02:05:20.479
want in three months. So they
are giving us that option that I can

1580
02:05:20.560 --> 02:05:26.000
make. It's five thousand dollars a
month and I can make Yeah, but

1581
02:05:26.119 --> 02:05:29.800
you don't have five grand a month
number? No, No, I don't

1582
02:05:30.279 --> 02:05:33.640
know how much do you have any
extra money you can put toward it.

1583
02:05:35.119 --> 02:05:40.680
I do, I do. I
have some savings in that. How much

1584
02:05:40.800 --> 02:05:46.439
is your how much is your town
homeworth? About four hundred and fifty somewhere.

1585
02:05:46.560 --> 02:05:48.760
How much do you owe? How
much do you owe on it?

1586
02:05:50.039 --> 02:05:54.800
About one seventy? Well, there
you go. You need to take out

1587
02:05:54.840 --> 02:05:58.439
either a second or you need to
refinance. What is your interest rate?

1588
02:06:00.439 --> 02:06:03.079
Two point six? Yeah, don't
do that. Don't screw with that one.

1589
02:06:03.199 --> 02:06:06.600
Yeah, why don't you take And
I'm serious, Mary, why don't

1590
02:06:06.640 --> 02:06:12.720
you take out a second? Okay, I mean you're gonna have to,

1591
02:06:12.880 --> 02:06:16.319
dear, I mean that's you.
See, they don't have to give you

1592
02:06:16.439 --> 02:06:20.640
time to pay. There's nothing that
says you have to get time to pay.

1593
02:06:20.840 --> 02:06:25.239
No, no, And they don't. And they and they're very reasonable.

1594
02:06:25.319 --> 02:06:29.439
I'm not I'm not complaining about my
board or anything like that. And

1595
02:06:29.600 --> 02:06:31.880
I know that they went for the
best. They did go for a forty

1596
02:06:32.000 --> 02:06:38.359
five year roof, which I think
none of us in this community are going

1597
02:06:38.439 --> 02:06:42.279
to be around in forty five years
now. Listen, it's going to be

1598
02:06:42.319 --> 02:06:46.840
a forty five year roof or a
hailstorm. Correct, correct, that's right,

1599
02:06:47.720 --> 02:06:55.600
And it is being done during August, and I think, yeah,

1600
02:06:55.640 --> 02:07:01.159
August in September. Out of curiosity, Out of curiosity, Mary, what

1601
02:07:01.359 --> 02:07:06.319
do you do other people have?
Are other people complaining at all? They

1602
02:07:06.439 --> 02:07:11.239
are? They are. There's a
couple of them that said at the meeting

1603
02:07:11.319 --> 02:07:16.000
yesterday that they couldn't afford it,
but they took a vote and the majority

1604
02:07:16.399 --> 02:07:21.119
can afford it. And and the
three people have paid it already now.

1605
02:07:21.359 --> 02:07:26.199
So I have another question, out
of out of curiosity, had this been

1606
02:07:26.279 --> 02:07:30.720
a storm, how much would your
HO six have paid? Your lost damage

1607
02:07:30.720 --> 02:07:36.039
assessed? Ten thousand up to ten
thousand dollars? Wow? Which I could

1608
02:07:36.119 --> 02:07:42.039
afford the six thousand dollars, which
I can do that. But and then

1609
02:07:42.119 --> 02:07:46.000
they said try and go for maybe
some grants or something in my community.

1610
02:07:46.960 --> 02:07:55.079
And Thornton has a thing called Community
Connections, and that they're out of funds

1611
02:07:55.520 --> 02:07:59.920
since the pandemic. They ran out
of funds and they're not getting it rebooted

1612
02:08:00.039 --> 02:08:05.640
till July. And then you have
to apply cover what it covered. Just

1613
02:08:05.399 --> 02:08:09.600
would it cover a woman in a
four hundred and fifty dollars town home replacing

1614
02:08:09.680 --> 02:08:15.560
a roof? I know, probably
not. I'm probably over my head,

1615
02:08:16.159 --> 02:08:20.319
is what I'm what income do what
income? Social Security? And Social Security

1616
02:08:20.439 --> 02:08:28.119
pays for my mortgage every month,
and I have about five six hundred dollars

1617
02:08:28.239 --> 02:08:31.279
left over from Social Security. Oh
my god, I don't. I don't

1618
02:08:31.319 --> 02:08:41.000
make enough to be on Medicaid,
but I do make enough or make less

1619
02:08:41.600 --> 02:08:46.479
to get EBT. I'm on EBT, so I do get that help.

1620
02:08:46.359 --> 02:08:54.079
And I do have, uh,
you know, the the amount of money

1621
02:08:54.119 --> 02:09:03.960
that comes in pays my mortgage and
I live kind of by that. Yeah,

1622
02:09:03.720 --> 02:09:07.520
so that I have a place to
live. And I wonder if you're

1623
02:09:07.520 --> 02:09:11.640
even going to qualify. How old
are you right now? Sixty six?

1624
02:09:11.880 --> 02:09:18.239
Have you ever thought about doing a
reverse loan? No, now, listen,

1625
02:09:18.640 --> 02:09:22.159
it's not for everyone, but it
almost sounds tailor made for you.

1626
02:09:24.439 --> 02:09:26.720
Really. Here's how they work.
I'm not talking into it, and you

1627
02:09:26.920 --> 02:09:35.439
definitely have to ask questions first,
but here's how it works. You have

1628
02:09:37.439 --> 02:09:43.560
your equity, and usually if your
house is worth four point fifty, you

1629
02:09:43.720 --> 02:09:46.479
take a portion of that you have
to. I'm hoping it would be enough

1630
02:09:46.520 --> 02:09:50.720
to pay off your first or you
can't do it. But you said how

1631
02:09:50.800 --> 02:09:56.000
much you owe your first about one
hundred and seventy Somewhere around there. Okay,

1632
02:09:56.319 --> 02:10:01.199
I'm hoping we have enough. Let's
just see. Yeah, yeah,

1633
02:10:01.560 --> 02:10:07.159
you would have enough. You could
pay off easily the first and then have

1634
02:10:09.880 --> 02:10:13.600
I might be wrong on this,
I know, I think Wait wait a

1635
02:10:13.680 --> 02:10:18.000
minute, I don't know. I
think you would if your place is worth

1636
02:10:18.039 --> 02:10:24.439
four point fifty and you could borrow
even let's just go really weird on this.

1637
02:10:26.159 --> 02:10:28.560
Yeah, you could have. What
you could do is you pay off.

1638
02:10:28.680 --> 02:10:33.800
Listen to carefully. It would pay
off your first all right, then

1639
02:10:33.800 --> 02:10:41.720
it would give you enough to pay
that assessment and possibly possibly have money left

1640
02:10:41.880 --> 02:10:46.199
if not. If not, it
still pays off your first What is your

1641
02:10:46.239 --> 02:10:52.439
monthly payment on that about eleven hundred? Okay, you wouldn't have to so

1642
02:10:52.640 --> 02:10:58.359
let's just say it pays off your
first and pays that assessment. Going forward,

1643
02:10:58.000 --> 02:11:03.119
you would never have to make another
house payment. All you would have

1644
02:11:03.279 --> 02:11:09.039
to pay are taxes and insurance.
You're obligated to pay that, and the

1645
02:11:09.199 --> 02:11:16.800
reverse loan would accrue against your house, so the loan would go up every

1646
02:11:16.880 --> 02:11:20.960
single year. But what do you
care? Because if you're approved for a

1647
02:11:20.079 --> 02:11:26.439
reverse loan, they can never ever
kick you out. It's your home until

1648
02:11:26.520 --> 02:11:31.199
you die or you move. Now
listen to this part. Let's say you

1649
02:11:31.319 --> 02:11:35.479
have to move to assisted living,
or you want to move to a relative

1650
02:11:35.800 --> 02:11:39.800
in Florida, whatever, and you
have to sell your place. Let's say,

1651
02:11:39.920 --> 02:11:45.399
worst case scenario, the loan has
accrued so much against your house that

1652
02:11:45.600 --> 02:11:48.760
you can't sell it enough to pay
off that loan. Do you know what

1653
02:11:48.920 --> 02:11:56.680
happens? No, nothing, You
simply sign your house over and move.

1654
02:12:00.079 --> 02:12:03.640
What I'm saying is, if the
house is worth for the assistant, who

1655
02:12:03.760 --> 02:12:07.319
pays that? What do you mean
do you pay for the assistant? Like

1656
02:12:07.439 --> 02:12:13.239
if I went to it for what
assistance? I I'm just saying if if

1657
02:12:13.640 --> 02:12:18.079
your scenario says that I'm going to
Let's say I wanted to go to assisted

1658
02:12:18.159 --> 02:12:22.479
living. Okay, so let's say
this. Let's say you're in your home

1659
02:12:22.560 --> 02:12:26.960
and you need assisted living. Okay, Okay, Well, actually, in

1660
02:12:28.119 --> 02:12:35.000
my opinion, you're better off because
if you take out a reverse loan and

1661
02:12:35.119 --> 02:12:39.640
it accrues against your house, then
you sell your house if there's enough to

1662
02:12:39.680 --> 02:12:46.680
pay off the reverse Whatever money you
have left counts against your qualification for assistance

1663
02:12:46.159 --> 02:12:50.079
or helps you pay for it.
But no matter what, you're in the

1664
02:12:50.159 --> 02:12:56.079
same exact position, whether you own
your house or not because assisted living in

1665
02:12:56.199 --> 02:13:03.600
fact medicaid. You'd qualify for medicaid
if your house didn't have any equity,

1666
02:13:05.800 --> 02:13:11.039
okay. Whereas whereas if you kept
your house right now and you had to

1667
02:13:11.079 --> 02:13:16.720
go into assisted living and you had
four hundred thousand or three hundred thousand inequity,

1668
02:13:16.159 --> 02:13:20.279
they would make you sell it and
pay them that three hundred thousand.

1669
02:13:20.560 --> 02:13:26.359
What's the difference if you if you
live better now and not have to make

1670
02:13:26.439 --> 02:13:31.239
a payment at all except for taxes
and insurance, you can take some of

1671
02:13:31.319 --> 02:13:37.000
that Social Security and have some fun
with it instead of only having two or

1672
02:13:37.039 --> 02:13:41.359
three hundred dollars left at the end
of every month. You really need to

1673
02:13:41.439 --> 02:13:46.439
sit down and talk about it with
somebody. And I know somebody honest that

1674
02:13:46.600 --> 02:13:50.079
can help you. Honest, it's
what the hell is the name of the

1675
02:13:50.159 --> 02:13:54.560
company? Mark or you guys,
I'll find it. It's uh. I

1676
02:13:54.680 --> 02:13:58.159
took him off the schedule because he's
not advertising anywhere. But I'll find him

1677
02:13:58.600 --> 02:14:01.359
and then, and that's who you
should call. You really should. I

1678
02:14:01.439 --> 02:14:09.239
gotta take this break, hang on
and we'll give you that number. Go

1679
02:14:09.399 --> 02:14:13.439
with a sure thing. Denver's Best
Roofer Excel Roofing dot com. You don't

1680
02:14:13.479 --> 02:14:20.239
pay a cent until you're content.
Time for an insurance check up free,

1681
02:14:20.399 --> 02:14:24.880
no obligation. In comparison, call
Compass Insurance. Pay too much your coverage

1682
02:14:24.920 --> 02:14:28.760
at dozens of insurance companies find out
now three all three seven seven to one

1683
02:14:28.880 --> 02:14:31.560
help. You'll think you're his only
customer when you choose Frank durand the real

1684
02:14:31.640 --> 02:14:37.159
estate Man dot com to list your
home with Remax Alliance three all three nine

1685
02:14:37.199 --> 02:14:43.439
two zero sixteen twenty two. Hi
Tom Martino, you're troubleshooter. Three oh

1686
02:14:43.479 --> 02:14:48.319
three seven one three talk seven one
three eight two five five Grossman Wellness.

1687
02:14:48.399 --> 02:14:50.439
You know we had him on Doctor
Grossman the other day. I got such

1688
02:14:50.520 --> 02:14:54.880
a great reaction, people say,
man, tell me more about him.

1689
02:14:54.880 --> 02:14:58.840
Here's what I'm gonna tell you.
Okay, Grossman Wellness is he's a good

1690
02:15:00.800 --> 02:15:03.159
and they chart. Here's what I
want to tell you. Just this is

1691
02:15:03.199 --> 02:15:07.079
the message. For two hundred and
forty nine bucks. I want you to

1692
02:15:07.119 --> 02:15:09.399
go there. Two hundred forty nine
bucks. You get blood work, a

1693
02:15:09.520 --> 02:15:13.000
consultation and uh and an exam kind
of an exam you know of your blood

1694
02:15:13.000 --> 02:15:16.199
work and all that to tell you
where you stand. Because like blood work

1695
02:15:16.319 --> 02:15:20.600
is like a fingerprint. What I
want you to do is it's just two

1696
02:15:20.720 --> 02:15:24.439
hundred and forty nine bucks. I
mean that's it. Now, think about

1697
02:15:24.520 --> 02:15:28.800
that, and then for a monthly
fee, you get a doctor on call.

1698
02:15:28.880 --> 02:15:31.359
Basically I've been doing it. I
don't know since I've been forty five

1699
02:15:31.439 --> 02:15:35.119
or forty seven or fifty. I
mean, it's the most wonderful thing.

1700
02:15:35.439 --> 02:15:39.880
And I credit doctor Grossman with my
great health, so it's worth it.

1701
02:15:41.520 --> 02:15:46.520
Three oh three two three three forty
two forty seven two three oh three two

1702
02:15:46.600 --> 02:15:52.439
three three forty two forty seven Grossmanwellness
dot Com. So I want to go

1703
02:15:52.560 --> 02:15:54.239
back Mary. So what I was
saying is a reverse loan. I finally

1704
02:15:54.279 --> 02:15:58.319
got the name of those guys.
It's in power Reverse dot Com. It's

1705
02:15:58.439 --> 02:16:03.279
Mark Mass. Here's the number,
and then Kachina can make sure you get

1706
02:16:03.279 --> 02:16:09.640
it. Seven to zero, seven
to zero, five hundred seven seven one

1707
02:16:09.840 --> 02:16:13.239
nine. I really want you to
check it out. It could be now.

1708
02:16:13.359 --> 02:16:16.960
Now, Like I said, your
house has to be worth what you

1709
02:16:16.039 --> 02:16:20.039
say. If it is, they
can pay off your first you never have

1710
02:16:20.159 --> 02:16:24.920
to make another payment. And listen, unless you're keeping your equity to pass

1711
02:16:26.000 --> 02:16:30.760
to your children. Truly, you
should live on it. There's nothing wrong

1712
02:16:30.840 --> 02:16:35.719
with living on it at all.
Okay, Mitch Fleuria. Let's go back

1713
02:16:35.760 --> 02:16:39.879
to countertops. I have some a
question somebody wants to know. Do you

1714
02:16:41.079 --> 02:16:45.399
do concrete countertops? We don't do
concrete tops. Okay, that's about the

1715
02:16:45.479 --> 02:16:46.239
only one you don't do. Right. What else, well, you don't

1716
02:16:46.239 --> 02:16:52.120
do for Micah? Right? Does
anyone do for mica anymore? I'm not

1717
02:16:52.239 --> 02:16:56.319
aware of. Okay, what about
stuff that used to be called Korean and

1718
02:16:56.360 --> 02:16:58.799
stuff like that, that's stead Do
you do that? Don't do it?

1719
02:17:00.000 --> 02:17:05.120
Okay? So you do solid surface, solid surface, like engineered solid surface

1720
02:17:05.319 --> 02:17:09.200
or stone. So give me an
idea of what's the quartz? Is that

1721
02:17:09.360 --> 02:17:13.319
one engineered? What other engineered stone
is there? Well, there's also porcelain

1722
02:17:13.399 --> 02:17:18.079
kind of tops nowadays? What porcelain
kind of tops? Those are? Must

1723
02:17:18.120 --> 02:17:20.959
be beautiful? Yes? Are they
expensive? They come in pretty good sizes.

1724
02:17:22.079 --> 02:17:24.920
Labor can be more. What is
porcelain really? Is it like a

1725
02:17:24.000 --> 02:17:30.920
glass like a very heart ceramic?
Really? And that's called that's considered engineered.

1726
02:17:31.479 --> 02:17:33.479
Yes, it's an engineer stone.
What colors do they but there's all

1727
02:17:33.520 --> 02:17:37.040
sorts of colors. They're come in
pretty thin. So we have to build

1728
02:17:37.120 --> 02:17:39.079
up those edges. We have to
mither and and thick on those edges.

1729
02:17:41.040 --> 02:17:43.559
They're they're they're really pretty and they're
heat resistant and they're non pores, just

1730
02:17:43.680 --> 02:17:48.159
like that quartz. Okay, so
wow, I am, I'm blown away

1731
02:17:48.239 --> 02:17:52.559
by that. Let's talk about some
of the some of the stuff you got

1732
02:17:52.600 --> 02:17:56.040
going on right now. You can
get do you choose one of these the

1733
02:17:56.200 --> 02:18:01.680
black splash, kitchen sink stainless steel
are composite premium edge treatment fifteen percent off

1734
02:18:01.840 --> 02:18:05.360
entire job or cabin Like, is
that like choose one or what? How

1735
02:18:05.360 --> 02:18:09.639
does that work? Yes? Whatever, So you choose your own incentive pretty

1736
02:18:09.680 --> 02:18:13.200
much. Yeah, if you don't
need an upgraded edge, maybe you have

1737
02:18:13.719 --> 02:18:18.959
your sinks already, let's fabricate an
additional bathroom. Or if you don't need

1738
02:18:18.040 --> 02:18:20.879
a bathroom, you can get a
backsplashing. Okay, so here's what we're

1739
02:18:20.920 --> 02:18:26.319
saying, folks. If you get
a countertop, you can pick a free

1740
02:18:26.600 --> 02:18:35.319
backslash, you can pick a free
kitchen sink, you can pick the let's

1741
02:18:35.319 --> 02:18:41.760
see the premium edge treatment. Those
are really beautiful. You can pick fifteen

1742
02:18:41.799 --> 02:18:46.639
percent off the entire job. Wow, do you still do the free kitchen

1743
02:18:46.719 --> 02:18:52.000
sink or the free bathroom. I
mean we do the free bedroom as one

1744
02:18:52.040 --> 02:18:54.200
of the aubsince, yes, as
one of them. Okay, so you

1745
02:18:54.440 --> 02:18:58.799
choose whatever one you have. Now, what about this? If you add

1746
02:18:58.879 --> 02:19:01.719
cabinets, you get twenty five five
percent off? Is that one of the

1747
02:19:01.879 --> 02:19:05.559
incentives CDs. Yes, it's one
that you choose from so and that's three

1748
02:19:05.600 --> 02:19:09.680
oh three three eight six fifty nine
nineteen. I got to take this break,

1749
02:19:09.799 --> 02:19:11.440
right, guys? Do I have
to take it? Go with a

1750
02:19:11.520 --> 02:19:16.840
sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent

1751
02:19:16.079 --> 02:19:24.920
until you're content. Time for an
insurance checkup, free no obligation comparison call

1752
02:19:24.040 --> 02:19:28.959
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

1753
02:19:30.079 --> 02:19:33.920
three all three seven seven to one
help. You'll think you're his only customer

1754
02:19:33.959 --> 02:19:37.559
when you choose Frank durand the real
estate Man dot com to list your home

1755
02:19:37.799 --> 02:19:41.520
with Remax Alliance three all three nine
two zero sixteen twenty two