WEBVTT

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Yeah, ripped up news need so
you don't have come running. Just as

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fast as we can. Shooter is
gonna help come Man six is the Troubleshooter

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Show. No Tom Martino. Hey, welcome to the show. I am

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Tom Martino, solving problems, answering
questions, taking complaints as I've been doing

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for forty five years in Denver.
We're here to help you on the longest

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running radio show in America with the
same host still on the air. Let's

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continue our efforts by taking your calls
now. You can call three oh three

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seven one three Talk three oh three
seven one three eight two five five.

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That's the studio number. We also
have the Troubleshooter Network eight hundred three oh

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three Martino three oh three six two
seven eight four six six. You can

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call that twenty four to seven.
We'll uh clear those voicemails, get your

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numbers, call you back and get
you on the show so you don't have

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to wait. That's three h three
Martino, twenty four to seven, even

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while we're on the air now too, So welcome. And then I started

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picking up messages on nextdoor and Facebook
and Instagram not Instagram, LinkedIn and all

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of those messaging places Facebook of course
too. As I said, so if

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you leave messages there we and a
number we'll call you back as well.

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This hour brought to you by This
is a cool thing, the Castle Rock

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Home Show in Douglas County on the
fairgrounds. I don't know if you if

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you know this or not, but
it's one of the largest shows around,

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especially this year. Three hundred and
thirty three booths or something. It's crazy

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and it's right in Castle Rock,
Douglas County Fairgrounds, Okay, and they're

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going to have all kinds of people
there. They have you know, every

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contractor you can think of for the
house. Three hundred and thirty booths,

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two buildings. It's starts this Friday
at noon, okay, and then it

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runs Saturday and Sunday. So it's
Friday, Saturday, and Sunday at the

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Douglas County Fairgrounds. A lot of
our sponsors will be there and it will

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be a great time to go.
Okay. So that is the castle Rock

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Home Show, you know, that
has grown and grown over the years.

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It waned a little during COVID,
of course, but it's back stronger than

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ever this year. So mark it
down, have some fun, it's it's

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a really fun show and plenty of
parking and all that. I think it's

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way better than the ones they have
downtown. But anyway, let's keep going.

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Three oh three seven one three talk
three oh three seven to one,

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three eight two five five. I'm
gonna go right to the phones. How

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about that? Tim wants to talk
about solar. So, Tim, what's

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going on in your life? What's
happening with solar? Well, it was

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about a year ago. There's a
big player shuck from Colorado Springs. There's

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a big push for solar panels,
and yeah, there's still a big push,

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by the way, So what's going
on. So it was also at

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the time that the electric rates were
going all over the place and getting real

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high in Colorado Springs, and so
I figured, you know what, maybe

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this is something worth looking into.
And by the way, a good solar

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system, I believe is still very
viable. So what happened, Well,

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they sold me a solar system that
was supposed to produce a news they by

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the way, you know, I'm
at work and I have that information at

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home. I don't have it on
top of my head. Okay, So

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you said they sold you and you
bought a system, and what did they

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promise? An average of ten thousand
kilowatts a year? And the price,

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of course, it was a bit
pricey, and I was kind of taken

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aback. But they what was your
net after all? Your tax credits?

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Well, that's just the thing.
I'm not getting any tax credits because of

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the way that it was told to
me and the way my tax arrangement is

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set up with what I do for
a living. Okay, let's start this

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way. Then, let's start this
way, Tim, what was your gross

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price? Just how much was the
system itself? How much? Thirty eight

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dollars? Okay, now, as
systems go, that doesn't sound outrageous,

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and it was. Did you say
for ten kilowatt ten year? You mean

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ten kill okay, ten thousand watts? Ten kilowatts? Yeah? Okay.

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Then I want to know something.
What company did Oh did you say you

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don't know the company? Right,
I've got that information at home. I

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don't know. Did they knock on
your door or what? Yes? Okay,

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So why are you this is what
I'm curious about. Why are you

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not getting tax credits? Because I'm
a I'm a private contractor with an LLC

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and I'd pay my taxes throughout the
year with was supplies a mileage. And

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are you saying that you don't have
any taxes to pay by the end of

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the year. I have very little
tax obligation. You can sell the tax

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credits, but you can you can
not only sell the tax credits. Mark,

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but he doesn't have to pay his
taxes as he goes. He can

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just use the tax credits. Tim, I don't understand. I mean on

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a thirty eight thousand dollars system.
Okay, if that's truly it, you

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know you get thirty percent of that, you understand that, right, and

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in fact forty percent if the stuff
is purchased in the US. So,

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so you have eleven four hundred if
you tell me you have, It doesn't

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matter if you have an LLC or
anything. You have personal income tax?

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Are you telling me you never pay
eleven thousand, four hundred dollars in taxes

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all year? I went through my
I went through all of my taxes with

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my receipts and expenses and everything with
you know, they've they've changed the exemptions

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now to where they rather you come
out breaking even. And I went through

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all of my taxes and receipts and
everything with my tax agent. I said,

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oh, yeah, by the way, I bought this thing and I

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was told I was going to get
a thirty percent rebate on her. She

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says, well, that's kind of
misleading, and I said, excuse me,

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Well, it's if you don't pay
tax, there's no tax credit.

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But you are paying tax here,
Tim, it doesn't matter when you pay

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them. You're paying tax and you
get them back. I don't understand.

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Are you listen. Are you a
single member LLC? Yes, then it's

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a pass through to you, which
means you are paying taxes one way or

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another. Now, if you're not
paying at least a few grand in taxes,

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and you can use these credits forward. How many years can you use?

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The mark is at three or five
or something. Well, here's what

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I'm saying, Tim, is that
everyone pays taxes. And if your if

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your accountant says you don't pay tax, he's a moron, and you're paying

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taxes no matter what. It doesn't
matter. If you pay him through the

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year, you will get a refund
for those taxes that you're paid with a

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tax credit. Correct this and this
year it was roughly four thousand dollars.

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Okay, and you'll get another one
next year. But if I don't have

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the eleven four hundred dollars by next
month, they're going to reamateurize and suddenly

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one hundred and twelve dollars payments for
these things, they're going to be one

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hundred and fifty something. No,
wait a minute, Wait a minute,

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they don't and they don't cover all
of the electricity. They aren't ten sing

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the amount. Tim, I want
to do one thing at a time.

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Okay, you're calling about tax credits. Now you're talking about the electricity,

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and I don't know if it's just
buyers and Morston. You hate the system,

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and maybe you got a bad system. But let's take one issue at

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a time. So you're telling me
the thirty eight thousand dollars already took into

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an account some kind of tax credit. You're telling me that already happened.

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Correct, So it was really more
than thirty eight thousand, But they netted

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you to thirty eight with the promise
that you were going to pay your tax

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credits. Tim, it was,
it was, it was. It was

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supposed to be the price of thirty
eight thousand and some change. And then

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when I when I get the when
I got it, actuallybate one of God.

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Actually they'd give that to them and
it would go down. But god,

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it take that into consideration now,
hey, and those credits time are

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good for virtually ever as long as
there still are tax credits. So Tim,

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listen, whether you like the system
or not, that's a separate issue.

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Right, we'll take that issue separately. But the tax credit issue.

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You will get the tax credits now
if here's the thing though, here's what

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I'm hearing. They want payment for
the balance of the system before you're getting

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all of the credits. I understand
that they thought you were going to get

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the credits sooner, so they put
down a deadline. But you only got

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so far four thousand of those credits. Right, Actually the credit, the

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specific credit from that was four one
hundred and eleven dollars. Well it wasn't.

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Tim. I can't help you,
bro, because you're you're all over

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the board. You have to have
had if you paid taxes, you have

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to have had more than that.
Yes, somebody is not doing you the

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right. Math, there's just no
way around it. Math never lies.

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You will realize tax credits. Now. The problem is they want to be

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paid on those tax credits before you're
getting paid on them, because you're going

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to have to take them over a
few years because you don't pay that much

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tax and they want the balance of
the system sooner, and probably you signed

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a contract obligating yourself. You said
that the cost of the system was thirty

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eight. Now let's go back.
I can talk about what was the real

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cost of the system thirty eight thousand
or something. No, you're gonna have

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to pay tax credits. How much
was the solar system total? Thirty eight

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thousand and something? Okay, then
you paid? Did you pay the thirty

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eight so far or not? Well, just through the financing? If they

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set me up late, okay,
then why are they making you pay your

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tax credits? I don't know,
Tim, Tim listen, I can't help

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you, okay, because you don't
even know what you signed. If you

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give me the information, well you're
you're telling me that you're the idea.

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The understanding was you were going to
pay thirty eight and then forward them your

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tax credits. Is that right,
sir? If that's the case, semitization.

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If that's the case, if you
were going to pay thirty eight through

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financing and forward them the tax credits, then the cost of your system is

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more than thirty eight Can you see
that? Yeah? So I'm asking you

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what was the price of your solar
system? Reading over the financing content,

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reading over the financing information, thirty
eight thousand and chain if it gets and

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then if it gets re MFI,
when I don't pay the eleven four hundred,

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then the total payment will be forty
six something. Okay, So the

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cost of the system was forty six
minus tax credits. Do you understand that

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now? So your system costs you
forty six thousand, I get it.

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And then what they want you to
do is pay them the thirty percent tax

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credits. You're right, it was
misleading. So they want you to pay

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them. They want you to pay
tax credits. Okay, that's what they

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want. And you're saying, I
didn't get the tax credits. That's what

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you're saying, basically, But that's
what the numbers work out to. That's

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exactly the numbers you're giving me.
So your system cost you forty six grand,

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and now you only paid thirty eight. You have to pay them the

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rest. And they wanted you to
pay them through tax credits. But you're

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saying you can't use the tax credits? Are now are we in an agreement?

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Right? Right? Okay, if
you can't use the tax credits,

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you can sell them. But I
believed him. Anyone can use tax credits

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unless you don't make any money whatsoever, because even if you have deductions and

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stuff, you still pay taxes.
But I understand your problem. So now

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you're saying, if they readmortize it, because you're not getting the credit,

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you're gonna have to pay a lot
more for a system. And now you're

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saying the system doesn't even work.
That's a completely separate issue. What do

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you mean it doesn't work? It
does, It just doesn't work to this,

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to the level they said, because
the whole life. Tell what I

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want you to do. Tim.
We're going to get you some help.

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Listen, Tim, We're going to
get you some help. You didn't call

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for me to tell you how wrong
this whole thing was. Okay, you

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called to get help. I'm going
to put you in touch with a friend

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00:13:31.399 --> 00:13:35.679
of mine who's in the solar business, probid energy dot com. And that's

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Mark. Okay, Mark Kunkle.
What he will do? You need to

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get us copies of your contracts and
stuff. We will analyze this immediately to

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see what exactly they did to you. Okay, all right, put him

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00:13:54.399 --> 00:13:58.759
on hold and let him process that. If he wants our help, we

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will give this to Probidenergy dot com. That's a company that does it the

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00:14:05.039 --> 00:14:09.519
honest way, and I promise you
they will. The hill Mark will go

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over it to tell us what went
wrong with this and why it's not working.

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Okay, Probid Energy dot com,
who you should have gone to in

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00:14:16.559 --> 00:14:22.240
the first place. Now we have
more coming up on the Troubleshooter Show.

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00:14:24.159 --> 00:14:28.440
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every day when I drink that wonderful
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do, but it's so wonderful.
When you take all the crap out,

195
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it tastes great. And that's water
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drinking water you'll ever have. You
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oh three eight six two five five
five four. Back to the phones.

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Listen on solar systems people. It
is a good idea. You can use

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00:15:33.639 --> 00:15:39.919
the tax credits, and as far
as promises of what it will produce,

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00:15:41.519 --> 00:15:45.360
you need to get more than one
opinion, one bid, and really it

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00:15:45.360 --> 00:15:50.519
would do some research on this damn
thing. So many people over sell solar

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systems and that's what sucks, being
oversold and finding out it's not producing what

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you thought, and then you can't
even use the tax credits like you thought.

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00:16:00.799 --> 00:16:03.840
So we'll try to get help for
him. Luke, what's going on

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00:16:03.879 --> 00:16:07.639
with your engine? Luke? Welcome
to the show. Hi A twenty twenty

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00:16:07.639 --> 00:16:14.080
three RAM fifteen hundred. Those are
nice looking trucks. Those are nice lighting

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well on the outside, they're nice
looking. Yeah, I under what's going

208
00:16:18.360 --> 00:16:22.799
on with it? What's going on
with it? So I bought it back

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00:16:22.840 --> 00:16:26.399
in twenty in April of last year, so I have had it for about

210
00:16:26.440 --> 00:16:32.919
a year. I put about fifteen
about nine thousand miles on it, ten

211
00:16:32.960 --> 00:16:36.799
thousand miles on it, and a
check engine light came on. Well,

212
00:16:36.919 --> 00:16:41.159
I have like a one of those
OBD two sensor that you plug in,

213
00:16:41.200 --> 00:16:45.240
and I plugged it in and it
said it was an error code for a

214
00:16:45.279 --> 00:16:51.799
manifold issue, a manifold runner or
something like that. So I didn't delete

215
00:16:51.799 --> 00:16:55.320
the code. I left the check
engine light on. I called the local

216
00:16:55.320 --> 00:16:59.919
dealership here in Castle Rock. Well
they take forevery well, it's under warranty,

217
00:17:00.080 --> 00:17:03.159
bro right, I mean let them
hand absolutely absolutely. I had a

218
00:17:03.200 --> 00:17:06.720
thirty thousand mile factory warranty at that
and I also bought an extended warranty.

219
00:17:07.359 --> 00:17:08.960
I'm sorry to hear that, but
go ahead, yeah, yeah, so

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00:17:10.599 --> 00:17:11.960
I had I tried to make an
appointment here in Castle Rock, but it

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00:17:12.000 --> 00:17:15.319
was going to be it was going
to be weeks to get it in.

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00:17:15.400 --> 00:17:18.640
Where'd you buy it? By the
way, I bought it through a triple

223
00:17:18.680 --> 00:17:25.279
A auto source, and they bought
it from someone in a rapa hoe.

224
00:17:25.319 --> 00:17:29.039
It was a dealership in a rapa
hoe, the RAM dealership on a Wrappa

225
00:17:29.079 --> 00:17:33.240
hole in Centennial. But the dealer
of record, your broker was Triple A

226
00:17:33.279 --> 00:17:37.799
Auto Source. Correct. Okay,
so you didn't sign the documents with that

227
00:17:37.920 --> 00:17:44.200
dealer, right, I believe I
did, but with the broker the broker,

228
00:17:44.240 --> 00:17:45.839
Okay, that's fine. So that's
fine. I was just curious.

229
00:17:47.079 --> 00:17:49.680
So the check engine light, what
code did it throw? Do you know?

230
00:17:51.559 --> 00:17:55.119
P one zero zero four. Now
back to the dealership. I actually

231
00:17:55.160 --> 00:17:56.200
got a hold of that dealership and
said, hey, can you get me

232
00:17:56.240 --> 00:18:00.400
in? And they wouldn't give me
the time of day. The deal dealership

233
00:18:00.480 --> 00:18:04.160
that the truck actually came from,
well, hold on. What I don't

234
00:18:04.240 --> 00:18:08.599
understand is any dealership should take this, So why can't you get it in

235
00:18:08.680 --> 00:18:11.640
for service? Well? So I
did. I ended up getting it in

236
00:18:11.680 --> 00:18:15.000
for service to Larry H. Miller
because they were able to get me in

237
00:18:15.039 --> 00:18:21.720
as the quickest out of Aurora,
and I took it to them and I

238
00:18:21.759 --> 00:18:22.759
showed them when I dropped it off, I said, hey, check engine

239
00:18:22.839 --> 00:18:27.519
lights on. It was also not
storing like my pre settings, like my

240
00:18:27.559 --> 00:18:30.759
presets like whenever. This may sound
silly, but if I pay seventy five

241
00:18:30.759 --> 00:18:33.880
thousand dollars for a truck, I
want to know, man, I know

242
00:18:33.000 --> 00:18:38.039
exactly what you're talking about. So
somehow the electrical system was being rebooted or

243
00:18:38.079 --> 00:18:41.480
something. Absolutely, Yeah, it
wouldn't store like I would. I had

244
00:18:41.480 --> 00:18:45.160
it set to where if I locked
my truck twice, it should honk.

245
00:18:45.039 --> 00:18:48.240
I had it set to where I
got it. Yeah a wife, My

246
00:18:48.279 --> 00:18:52.119
wife has a preset seat setting.
Hey listen, I'd be pissed too.

247
00:18:52.440 --> 00:18:56.640
I'd be pissed too. Yeah,
So what's going on? So I took

248
00:18:56.680 --> 00:19:00.279
it to them and they told me
that they could not reproduce any thing.

249
00:19:00.400 --> 00:19:03.279
They said the check engine light was
not on by the time they looked at

250
00:19:03.319 --> 00:19:07.400
it, and that no codes were
stored, that the truck quote automatically deleted

251
00:19:07.400 --> 00:19:14.079
the codes. So wait, so
so when you're driving now, are you

252
00:19:14.119 --> 00:19:17.720
still having these issues? No,
that code has not come back on.

253
00:19:17.799 --> 00:19:23.559
But I'm having other issues, other
issues. So the the front of the

254
00:19:23.599 --> 00:19:26.799
truck has sensors all around it that
pick up you know, like obstacles,

255
00:19:29.240 --> 00:19:32.599
and my truck will randomly just start. It'll be like there's an obstacle in

256
00:19:32.599 --> 00:19:37.400
my way when there's not. So
Are all of your problems? Are all

257
00:19:37.480 --> 00:19:45.200
of your problems confined to electrical technical
stuff? Yes? Yes, Now here's

258
00:19:45.240 --> 00:19:49.640
the kicker. Now this is this
gets even more annoying. So I got

259
00:19:49.640 --> 00:19:56.599
a hold of Silantis, the person
who manufactures Ram trucks, and I got

260
00:19:56.599 --> 00:20:00.480
wait, wait, wait, who
did you say you got a hold I

261
00:20:00.519 --> 00:20:03.960
thought that Dodge. I thought Chrysler
produces him. I guess, I guess

262
00:20:04.000 --> 00:20:07.640
Stlantis is actually the company that oversees
Chrysler, Dodge, Ram and Jeep.

263
00:20:07.640 --> 00:20:11.480
They're oh, you mean the law
the mother Ship? Why the hell did

264
00:20:11.480 --> 00:20:15.960
you go there? Because I got
a hold of Ram and quote, Ram

265
00:20:15.000 --> 00:20:21.319
cares they they could care less.
They couldn't care. Okay, So where

266
00:20:21.359 --> 00:20:25.720
does it stand right now? Man? What happened? So it has been

267
00:20:25.920 --> 00:20:29.319
at the Castle Rock dealership. I've
had it. I had it to them.

268
00:20:29.319 --> 00:20:30.119
This is the second time I've had
it to them, because I took

269
00:20:30.160 --> 00:20:33.720
it to them after Larry H.
Miller because it was having the same issues

270
00:20:33.400 --> 00:20:37.079
and it wasn't what months did you
actually buy it in? I need to

271
00:20:37.119 --> 00:20:41.559
know the in service state. Okay, it was purchase. I'm having my

272
00:20:41.559 --> 00:20:47.319
paperwork right here for seven twenty three. Okay, you have until for twenty

273
00:20:47.319 --> 00:20:52.519
seven, twenty four to do a
Lemon Law. But listen, here's what's

274
00:20:52.559 --> 00:20:59.400
important. Did you have the same
problem for more times that they could not

275
00:20:59.640 --> 00:21:03.079
find or that's where my that's kind
of where my problem lies is they have

276
00:21:03.200 --> 00:21:07.559
never documented that they could reproduce these
problems. I've already I kind of I

277
00:21:07.599 --> 00:21:11.160
reached out to an attorney and he
told me that I would have to get

278
00:21:11.160 --> 00:21:15.559
it documented, even though even though
I've documented it with videos and all this.

279
00:21:15.720 --> 00:21:18.799
In other words, you have to
prove you brought it in for the

280
00:21:18.839 --> 00:21:23.839
same problem four times. Right.
Well, And another issue is is I

281
00:21:23.839 --> 00:21:26.519
bought it and it had three thousand
miles on it, so technically I bought

282
00:21:26.519 --> 00:21:33.599
it used. How many miles did
you have on it? I believe it

283
00:21:33.640 --> 00:21:37.720
was three thousands. Then you're not. It is used and you're not covered.

284
00:21:37.079 --> 00:21:41.240
You're not covered by the Lemon Law. But I guess where my issue

285
00:21:41.279 --> 00:21:45.119
is is they're not. It still
has a factory warranty on it, and

286
00:21:45.160 --> 00:21:48.160
they are not. Well, I
understand, but it's not covered under the

287
00:21:48.240 --> 00:21:52.000
Lemon Law. I'm just telling you, Yeah, Okay, you screwed yourself

288
00:21:52.039 --> 00:21:56.880
there. It's you have a warranty, but it's not covered under the Lemon

289
00:21:56.960 --> 00:22:03.079
Law, so let's just not go
there. Okay, okay, Now what

290
00:22:03.119 --> 00:22:07.480
we have to do is just get
someone who knows what the hell they're doing

291
00:22:07.519 --> 00:22:10.839
to figure it out. I mean, that's really what it comes down to.

292
00:22:11.160 --> 00:22:12.839
You love the truck other than that, right, yeah? Yeah,

293
00:22:12.880 --> 00:22:15.119
I mean yeah, I mean other
than that. Yeah, it's been all

294
00:22:15.200 --> 00:22:18.279
right then hang on, let's figure
this out. Let's get Kevin Culkin on

295
00:22:18.319 --> 00:22:22.960
real Quick three all three seven to
one three talk seven one three eight two

296
00:22:22.079 --> 00:22:29.480
five five you know eight eight eight
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297
00:22:29.799 --> 00:22:36.359
If you're looking for a plumber,
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298
00:22:36.440 --> 00:22:40.920
need done twenty eight dollars, visit
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299
00:22:41.039 --> 00:22:47.039
service and diagnostic. If you need
more more stuff, they will credit you

300
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the twenty eight bucks. You don't
do better than that, do you?

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comparison call Compass Insurance paying too much
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Find out Now three oh three seven
seven to one. Help. You'll think

306
00:23:18.160 --> 00:23:22.200
you're his only customer when you choose
Frank durand the real estate Man dot com

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00:23:22.200 --> 00:23:26.880
to list your home with Remax Alliance
three oh three nine two zero sixteen twenty

308
00:23:26.920 --> 00:23:41.319
two, Tom Martino, Welcome to
the show. Kevin caked and shared an

309
00:23:41.359 --> 00:23:45.759
auto tech. Hey share, Kevin, I got a question for you.

310
00:23:48.279 --> 00:23:55.200
This guy, he has a Dodge
Ram fifteen hundred twenty twenty three brand spanking

311
00:23:55.279 --> 00:23:56.759
new. I mean he's got a
few miles on it, nine thousand miles.

312
00:23:57.720 --> 00:24:00.079
Tell him what it's doing, Luke, all of a sudden and they

313
00:24:00.079 --> 00:24:03.759
can't seem to find it. He
threw a code and if you want to

314
00:24:03.759 --> 00:24:10.039
look it up you can. But
it's P one thousand and one whatever system

315
00:24:10.160 --> 00:24:12.000
it is, one thousand and four, one year zero. Oh I'm sorry,

316
00:24:12.519 --> 00:24:17.720
one thousand and four. Anyway,
Meanwhile, what is it doing?

317
00:24:17.759 --> 00:24:21.279
Tell them what is suing? Log? So what'll happen is I'll be driving

318
00:24:21.319 --> 00:24:26.960
down the road and it usually happens
whenever I start slowing down and like at

319
00:24:26.000 --> 00:24:33.400
an intersection. But the front crash
sensors up front like that. You know,

320
00:24:33.440 --> 00:24:37.599
we'll give you a warning if you're
getting too close to something. Will

321
00:24:37.799 --> 00:24:42.400
randomly just start beeping, and it'll
be I'll have a car thirty feet away.

322
00:24:42.440 --> 00:24:47.839
Sometimes I'll have a car ten feet
away. And I've even tested it,

323
00:24:47.880 --> 00:24:49.279
like when I go pick my kid
up from school, I'll be turning

324
00:24:49.279 --> 00:24:53.319
the corner and there will be nothing
there and it will alert. And is

325
00:24:53.359 --> 00:24:57.200
it only one side or the other? Which one? It happens so fast

326
00:24:57.200 --> 00:25:00.920
that I can't tell which would sensor
it and what else? But you said

327
00:25:00.920 --> 00:25:06.200
there was some other electrical they're all
Technico. Oh how about your presets?

328
00:25:06.200 --> 00:25:11.480
Are they still? The seat presets
have been fined since they did a quote

329
00:25:11.519 --> 00:25:17.839
update last time. But the horn
honking, it's random. I like whenever

330
00:25:17.880 --> 00:25:19.599
I lock my truck, I have
it set to where whenever I locked my

331
00:25:19.599 --> 00:25:22.200
truck, I hit the lock button
twice and it's supposed to give me like

332
00:25:22.480 --> 00:25:27.960
a honk confirmation this is lock,
And randomly it'll do that, and sometimes

333
00:25:27.960 --> 00:25:33.640
it won't. Then my radio will
freeze and make this really weird, almost

334
00:25:33.640 --> 00:25:37.000
like wires are crossing somewhere in the
dash. It'll make this like loud buzzing

335
00:25:37.079 --> 00:25:41.079
sound. And then the radio will
lose all function and it will freeze up.

336
00:25:41.319 --> 00:25:48.200
And then after about it says anywhere
from ten to eighty seconds, the

337
00:25:48.440 --> 00:25:52.799
radio will reset itself and we'll reboot
and then it'll be fine. But like

338
00:25:52.799 --> 00:25:56.319
I said, the seat presets have
been fined since they reset. I understand,

339
00:25:56.400 --> 00:26:03.680
but you're just having random problems that
they can't Yeah, and I've been

340
00:26:03.720 --> 00:26:06.839
working with Chrysler over the last month. They've had my truck at Castle Rockets

341
00:26:06.920 --> 00:26:08.440
just been sitting in their parking lot. They're supposed to send an engineer out.

342
00:26:08.680 --> 00:26:12.319
Do they give you a Are you
getting a replacement vehicle? No,

343
00:26:12.440 --> 00:26:15.680
they're just supposed to send an engineer
out to look over it. But they

344
00:26:15.680 --> 00:26:18.119
can't seem to get their stuff together. I mean, it's been sitting there

345
00:26:18.160 --> 00:26:22.039
for three and a half weeks now, untouched. Why do you let it

346
00:26:22.160 --> 00:26:25.119
sit there? Why don't you just
drive it until they have the guy come?

347
00:26:25.480 --> 00:26:29.200
Sure? Well, because last time
they told me that they would have

348
00:26:29.319 --> 00:26:32.200
they would have to have it there
when that guy came, and they wouldn't

349
00:26:32.240 --> 00:26:33.160
give me a date, so I
didn't want to miss that. So,

350
00:26:33.279 --> 00:26:37.559
Kevin, have you heard of anywhird
electrical issues like this? Ever. Not

351
00:26:37.680 --> 00:26:41.960
the randomness of these No. I
mean that's why they're, you know,

352
00:26:41.000 --> 00:26:45.279
trying to get an engineer involved,
because their text are stumped too. Yeah,

353
00:26:45.319 --> 00:26:48.720
that's a challenge, the intermittency of
it, and you know, it's

354
00:26:48.759 --> 00:26:52.400
going to be a real challenge to
figure it out. Yeah. Well,

355
00:26:52.400 --> 00:26:53.799
and that what I've done is I've
caught it all. I have a dash

356
00:26:53.799 --> 00:26:59.559
camera in my truck and I've I've
caught every like you know, the distance

357
00:26:59.640 --> 00:27:03.359
I am from everything, and I've
documented everything, and I've saved the Have

358
00:27:03.440 --> 00:27:08.039
you ever gone online to see if
people are experiencing this this exact thing.

359
00:27:08.079 --> 00:27:14.519
I have not been able to find. No, I found issue. You

360
00:27:14.559 --> 00:27:17.319
don't see it either, Kevin,
I don't see it at all. No,

361
00:27:17.480 --> 00:27:19.680
not, Kevin. I want to
ask something if you were. I

362
00:27:19.759 --> 00:27:22.960
know this is under warrantin all that, but what would you do if you

363
00:27:23.039 --> 00:27:30.000
had to just diagnose it? What
would you do? You know? I

364
00:27:30.160 --> 00:27:33.440
honestly I don't know, because the
randomness of it is the challenge. If

365
00:27:33.440 --> 00:27:37.599
it was a consistent problem, I
think anybody you know, technically could figure

366
00:27:37.640 --> 00:27:41.240
it out. But it's it's the
coming and going that that's really a challenge.

367
00:27:42.279 --> 00:27:45.720
Yeah, the problem is the problem. But right now are we talking

368
00:27:45.720 --> 00:27:52.079
about the main problem? Right now
is basically the proximity sensors. Is that

369
00:27:52.160 --> 00:27:55.960
the main thing? Yeah? Because
that scared That scares me because I'm afraid

370
00:27:56.000 --> 00:27:59.640
what's going to happen is going to
kick in my auto braking system. While

371
00:28:00.240 --> 00:28:03.680
now, Kevin, just so you
know, my car is random. When

372
00:28:03.720 --> 00:28:08.000
it comes to the feedback of the
horn. Sometimes it gives that little well,

373
00:28:08.039 --> 00:28:11.599
actually I don't have the horn.
I have something like as it's just

374
00:28:11.839 --> 00:28:18.200
a tone, a high frequency tone
like a smoke alarm, real high and

375
00:28:18.240 --> 00:28:22.039
but more than that. So I'm
saying this, I don't think that's such

376
00:28:22.039 --> 00:28:27.319
a big deal. Sometimes that I
don't know. But the proximity sensors to

377
00:28:27.440 --> 00:28:33.599
me, it sounds like a module, a body module. They have all

378
00:28:33.640 --> 00:28:37.599
of those sensors go into a central
brain and Kevin, I would have to

379
00:28:37.640 --> 00:28:41.880
say, it would be there,
wouldn't it. It sounds like it could

380
00:28:41.880 --> 00:28:45.000
be either that or in a programming
issue to wear it out of it,

381
00:28:45.319 --> 00:28:49.119
you know, ot a col.
I think when they fixed one problem with

382
00:28:49.240 --> 00:28:53.319
that upgrade, they caused the other. And I think you're going to find

383
00:28:53.359 --> 00:28:57.960
it's going to be software or something. I mean unless did you wipe off

384
00:28:59.000 --> 00:29:02.759
all your sensors. Yeah, I've
done that. I've done all the easy

385
00:29:02.759 --> 00:29:07.119
stuff. But for the past,
well, well here's the bottom line.

386
00:29:07.160 --> 00:29:11.000
It's not under the Lemon law.
So here's what I suggest. Seriously,

387
00:29:11.640 --> 00:29:15.960
if they can't find it now,
we can have someone deputy doc. You

388
00:29:17.039 --> 00:29:19.920
might want to call down there and
ask what they think is reasonable for him

389
00:29:19.960 --> 00:29:26.720
to wait seriously and well maybe a
phone call like that might help prioritize it.

390
00:29:26.960 --> 00:29:30.039
So let's at least do that for
you, and then if you ever

391
00:29:30.160 --> 00:29:33.559
do get it out, it wouldn't
be you know, even on a new

392
00:29:33.599 --> 00:29:37.759
car. Shared an auto tech's not
prohibited from touching a new car. They

393
00:29:37.119 --> 00:29:40.920
can do stuff like this. Just
to give you an idea, Kevin,

394
00:29:40.960 --> 00:29:44.960
do you know what that code was
that was throwing the first time? It's

395
00:29:45.000 --> 00:29:48.640
a random cade. It's kind of
a short runner valve control. That's fairly

396
00:29:48.720 --> 00:29:52.119
common. But that's not causing this. That's that's more of a all right,

397
00:29:52.160 --> 00:29:55.079
thank you very much. I appreciate
that. Shared an autotech dot com.

398
00:29:55.079 --> 00:29:56.599
By the way, that's Kevin calling
three h three four five five seventy

399
00:29:56.640 --> 00:30:02.200
two forty two and give this to
deputy doctor. Call down their form.

400
00:30:02.279 --> 00:30:08.440
We got more right after this,
go with a sure thing Denver's best roofer

401
00:30:08.599 --> 00:30:15.759
Excel Roofing dot com. You don't
pay a cent until you're content. Time

402
00:30:15.799 --> 00:30:22.079
for an insurance check up free no
obligation comparison call Compass Insurance paying too much

403
00:30:22.200 --> 00:30:26.440
your coverage at dozens of insurance companies
find out now three all three seven seven

404
00:30:26.480 --> 00:30:29.880
to one. Help. You'll think
you're his only customer when you choose Frank

405
00:30:29.960 --> 00:30:33.480
durand the real estate Man dot com
to list your home with Remax Alliance three

406
00:30:33.559 --> 00:30:38.559
oh three nine two zero sixteen twenty
two. All right, Shannon, I

407
00:30:38.599 --> 00:30:44.559
got something to play here on my
computer and it is Listen to this one

408
00:30:45.759 --> 00:30:49.839
everyone listen. Is Mark there?
You there? Mark is Mark there?

409
00:30:49.960 --> 00:30:55.640
Yep, yep. This is my
AI. I love my AI. I

410
00:30:55.799 --> 00:31:00.640
call it my friend. Uh co
pilot here way better than Chat GPT.

411
00:31:00.759 --> 00:31:07.960
I just canceled Chat last night because
I'm continuing with Microsoft bangs, you know,

412
00:31:08.039 --> 00:31:11.839
co pilot, and I like the
idea co pilot anyway, here it

413
00:31:11.880 --> 00:31:19.599
is. Certainly here's a personalized happy
birthday song for Mark Major. Happy ah

414
00:31:19.680 --> 00:31:23.880
Man, Come on birthday to you, Happy birthday to you, Happy birthday,

415
00:31:23.920 --> 00:31:27.400
dear Mark Major. Happy birthday to
you. May Mark, have a

416
00:31:27.440 --> 00:31:33.519
fantastic birthday filled with joy and celebration. Now hold on, I'm not done.

417
00:31:33.599 --> 00:31:37.519
Wow, that's great, man.
Hold on, Wait sure, here's

418
00:31:37.519 --> 00:31:41.160
a lighthearted joke for Mark. Why
don't you ever play hide and seek with

419
00:31:41.240 --> 00:31:45.240
Mark? Because good luck hiding when
he knows it all. Remember it's all

420
00:31:45.279 --> 00:31:48.720
in good fun. A happy birthday
to Mark once again. Oh one more.

421
00:31:52.200 --> 00:31:55.240
While I don't have personal opinions,
I can say that beauty is in

422
00:31:55.279 --> 00:31:57.680
the eye of the beholder, and
it sounds like Mark Major is someone who's

423
00:31:57.680 --> 00:32:01.759
admired not just for his none but
also for his looks. Here's a fun,

424
00:32:01.880 --> 00:32:07.240
lighthearted compliment that you might appreciate Mark
Major with a mind so bright,

425
00:32:07.759 --> 00:32:10.680
his wittest, sharpest stars at night. But it's not just brains that he'll

426
00:32:10.680 --> 00:32:15.480
display, for his charm shines in
every way. That always nice to celebrate

427
00:32:15.519 --> 00:32:20.599
the wonderful qualities of Fransay, say
thank you Tom. He said blow me

428
00:32:20.640 --> 00:32:22.759
a big kiss, is what he
said. Actually you didn't hear the second

429
00:32:22.759 --> 00:32:28.359
part of it. He said blow
me a big kiss. Anyway, Mike,

430
00:32:28.599 --> 00:32:31.279
you have a comment on Solar.
What is that comment on solar by

431
00:32:31.319 --> 00:32:37.240
the way, Yeah, Tom,
you know I went through the whole solar

432
00:32:37.640 --> 00:32:42.759
experience and just wanted to share some
The biggest tip I think for your listeners

433
00:32:42.960 --> 00:32:47.279
is they need to get two years
of utility and find out what their average

434
00:32:49.079 --> 00:32:57.039
would be for replacement of their Excel
energy and based on that, treated like

435
00:32:57.079 --> 00:33:02.519
a car purchase, because these these
solar companies are trying to sell you a

436
00:33:02.720 --> 00:33:10.039
demon just like a dealership and get
you a smaller system and keep that profit

437
00:33:10.160 --> 00:33:15.720
the difference between what you could have
actually got. So if that make sense,

438
00:33:15.759 --> 00:33:20.799
my system is eighteen point four kilo
watch it's forty six panels and I

439
00:33:20.920 --> 00:33:24.799
spent forty two thousand before tax credits. And also make sure they get the

440
00:33:24.920 --> 00:33:30.279
cash pray because I want you to
hold on for a second because there's something

441
00:33:30.319 --> 00:33:37.119
I want to ask you. Hold
on, Please go with a sure thing

442
00:33:37.240 --> 00:33:40.640
Denver's best roofer Excel roofing dot com. You don't pay a cent until you're

443
00:33:40.720 --> 00:33:47.640
content. Time for an insurance check
up free, no obligation. In comparison,

444
00:33:47.799 --> 00:33:52.680
call Compass insurance paying too much your
coverage at dozens of insurance companies find

445
00:33:52.680 --> 00:33:57.000
out now three O three, seven
to seven one help you'll think you're his

446
00:33:57.160 --> 00:34:00.160
only customer when you choose Frank durand
the real estate man dot Com to list

447
00:34:00.200 --> 00:34:08.039
your home with Remax Alliance three oh
three nine two zero sixteen twenty two,

448
00:34:10.280 --> 00:34:21.239
ripped news needed. That's who you
don't have come running success as you can.

449
00:34:22.519 --> 00:34:29.599
Shooter's gonna help come. This is
the Troubleshooter Show. No, Tom

450
00:34:29.679 --> 00:34:34.199
Martinez. Hey, I'm Tom.
Welcome to the show. Been doing this

451
00:34:34.360 --> 00:34:37.440
so long you should know me by
now, or maybe just sick and tired

452
00:34:37.480 --> 00:34:39.239
to me. Whatever it is,
I'm here, but I'm gonna solve problems.

453
00:34:39.280 --> 00:34:42.800
When you have a problem, I
know who you're gonna call. And

454
00:34:43.079 --> 00:34:46.320
and uh, we're so proud because
we've literally recovered millions of dollars in cash,

455
00:34:46.400 --> 00:34:52.519
merchandise, exchanges, refunds and services
for people. Okay, so to

456
00:34:52.599 --> 00:34:57.800
bring up to date here, Today
is tax Day, which means you can

457
00:34:57.880 --> 00:35:00.360
file an extension if you don't have
it. But if you owe money,

458
00:35:00.400 --> 00:35:02.519
you got to make a payment.
You got to make. In fact,

459
00:35:02.559 --> 00:35:06.880
they require you make all of it. If not, you have to submit

460
00:35:07.000 --> 00:35:12.880
an installment request and include with it
a payment. But that's what it is.

461
00:35:13.039 --> 00:35:20.280
Tax Day today, Tax Day.
Welcome and the number is three zero,

462
00:35:20.320 --> 00:35:22.400
three seven one three talk if you
have a problem, question and complain

463
00:35:22.440 --> 00:35:28.079
three oh three seven one three eight
two five five. And in speaking in

464
00:35:28.199 --> 00:35:30.719
tax Joe has a quick question here
that I want to go to because it

465
00:35:30.800 --> 00:35:35.320
is tax day. Then we go
to Jose with a jet ski problem,

466
00:35:35.960 --> 00:35:38.079
and then I want to follow up
with Mike on solar. It sounds like

467
00:35:38.199 --> 00:35:45.599
he did his homework. Joe,
what is your tax credit question? Are

468
00:35:45.639 --> 00:35:53.519
you there? Joe? Is he
not there? Joe? What's going on?

469
00:35:53.760 --> 00:35:55.679
I'm here, I'm here? Can
you hear? Oh? Yes,

470
00:35:55.800 --> 00:36:01.599
Joe? Okay. So my daughter
died February of twenty twenty three, and

471
00:36:02.800 --> 00:36:08.639
I've been caring for our three year
old grandchild from that point. J Joe.

472
00:36:09.119 --> 00:36:15.039
How old was your daughter? Twenty
four? Oh my god. Yeah,

473
00:36:15.920 --> 00:36:22.559
it's tragic. We've been caring for
and she's enrolled in school, she's

474
00:36:22.679 --> 00:36:28.760
enrolled in activities. We fully now
does she live with you? Does she

475
00:36:28.880 --> 00:36:34.599
live with you? Her permanent residence
is with us. We financially supported in

476
00:36:34.679 --> 00:36:39.280
all regards. Right after her death, we informed her biological father that her

477
00:36:39.400 --> 00:36:45.079
mother died. And the reason why
we did that was that they were separated

478
00:36:45.239 --> 00:36:53.360
and the biological father had no visitation
and no contact with his daughter since she

479
00:36:53.639 --> 00:37:00.639
was one month old, right,
So we allowed that. We've applied for

480
00:37:00.880 --> 00:37:06.079
allocation of printal responsibility so we can
become like the co parent or a parent

481
00:37:06.239 --> 00:37:09.480
as grandparents for her. So that's
in the court right now. We're kind

482
00:37:09.519 --> 00:37:15.480
of at the very end of that. So the tax thing is the biological

483
00:37:15.559 --> 00:37:21.159
file to pull the fast one on
as this tax season he claimed her as

484
00:37:21.199 --> 00:37:25.760
a dependent and from one Well,
here here's the deal. She's your dependent.

485
00:37:25.840 --> 00:37:30.480
You can prove it. You just
claim her. You just claim her,

486
00:37:30.559 --> 00:37:35.519
Joe, you ignore what he did. You don't have to coordinate with

487
00:37:35.639 --> 00:37:40.000
him. Do you understand that?
Yes? My problem, my problem currently

488
00:37:40.320 --> 00:37:45.920
is out. The one bit of
item you need for that is the Social

489
00:37:45.000 --> 00:37:51.000
Security number of the child to put
on the tax schedule form that you fill

490
00:37:51.039 --> 00:37:54.480
out. So we know that we
have we satisfy the relationship test, the

491
00:37:54.559 --> 00:37:59.320
residency tests, the support test,
all that for the I R S documentation.

492
00:38:00.599 --> 00:38:04.960
He won't give us the SOB scurity
number. Why is it, though,

493
00:38:05.320 --> 00:38:08.199
Why is it that you or your
daughter did not have that somewhere?

494
00:38:09.039 --> 00:38:14.559
Yeah, that's that's a great question. So we don't No, no,

495
00:38:15.000 --> 00:38:20.360
are you sure it's nowhere in your
daughter's records. I have been coming through

496
00:38:20.400 --> 00:38:24.960
emails most of the morning. Let's
get Larson on. Hold on a second,

497
00:38:25.000 --> 00:38:29.840
Okay, I want to get Steve
Saizek on an attorney, So you

498
00:38:30.000 --> 00:38:35.960
hang on a right three all three
seven one three talk three O three seven

499
00:38:36.039 --> 00:38:40.360
one three eight two five five.
What a scumbag. This guy never had

500
00:38:40.559 --> 00:38:47.639
anything to do with his three year
old daughter. Gosh dang it, and

501
00:38:47.760 --> 00:38:52.440
now he's claiming her after mom dies, and these people are dealing with the

502
00:38:52.519 --> 00:38:55.559
death of their daughter, and now
they got to worry about this. We're

503
00:38:55.599 --> 00:39:01.000
gonna we're gonna figure it. Mike. On the solar system, you said

504
00:39:01.039 --> 00:39:05.599
the way you figured your size was
to take all of your kilowatts for the

505
00:39:05.679 --> 00:39:10.840
year two years. I averaged out
two years. So that now when you

506
00:39:12.000 --> 00:39:15.360
average out two years when they size
the system. And I should know this.

507
00:39:16.360 --> 00:39:22.320
When they size the system, are
they sizing it for the per the

508
00:39:22.440 --> 00:39:27.599
kilowatt used per month or per year. It's just the size of the system

509
00:39:27.639 --> 00:39:30.880
for an angle like eighteen point four, So eighteen thousand, okay, four

510
00:39:30.960 --> 00:39:35.880
hundred and I average used in a
year, Okay, got it? And

511
00:39:36.000 --> 00:39:43.519
so now like a car bridgase,
meaning what I shopped for that size of

512
00:39:43.559 --> 00:39:49.400
a system based on the cash price, not the finance price, and so

513
00:39:49.559 --> 00:39:52.239
I could get comparative and I got
six estimates from six And by the way,

514
00:39:52.360 --> 00:39:57.960
not when you say cash price,
you're not talking about after tax credits.

515
00:39:58.159 --> 00:40:04.920
You're talking about the just the gross
price right before tax credits yet,

516
00:40:05.000 --> 00:40:08.480
and that's what it should be.
I totally agree. And because there's a

517
00:40:08.519 --> 00:40:13.880
lot of deception in the business because
they want to sell you a payment based

518
00:40:13.960 --> 00:40:17.280
on your electric bill and that's where
they make their money, because they want

519
00:40:17.320 --> 00:40:22.840
to sell you a seventy to eighty
percent size system and profit that extra twenty

520
00:40:22.960 --> 00:40:30.039
percent is their goal, and thinking
you're saving yourself money by going to solar,

521
00:40:30.719 --> 00:40:34.559
but you could have got a bigger
system. And that's a lot of

522
00:40:34.599 --> 00:40:39.960
people get shorted because they're not purchasing
their systems properly, which is by size,

523
00:40:40.480 --> 00:40:45.519
just like buying a car. Got
it. You want to be comparing

524
00:40:45.519 --> 00:40:51.559
apple to apples And I, okay, the system was forty six panels,

525
00:40:51.920 --> 00:40:54.960
So I have forty six panels on
my roof. Each panels four hundred kilowatts,

526
00:40:55.400 --> 00:40:59.480
And that comes to basically, right, I understand. I understand.

527
00:41:00.000 --> 00:41:04.960
That's good information. Thank you very
much on that, because the only and

528
00:41:05.039 --> 00:41:07.760
the only other problem we have,
of course with tax credits is when people

529
00:41:08.519 --> 00:41:12.360
don't need them, or don't use
them, or they hardly will ever use

530
00:41:12.440 --> 00:41:15.519
them, then it becomes moot.
You know, what difference does it make

531
00:41:15.559 --> 00:41:17.960
what the credit is. Of course, we're told you can sell tax credits.

532
00:41:19.320 --> 00:41:22.519
So Mark, you mentioned selling tax
credits. Do you know how people

533
00:41:22.599 --> 00:41:28.199
go about actually doing that? Do
you? Because I've heard of it before,

534
00:41:29.480 --> 00:41:32.960
but maybe we should ask let's ask
one of our solar people that that

535
00:41:34.159 --> 00:41:37.679
is a good question, how do
you sell a tax credit? Three oh

536
00:41:37.760 --> 00:41:44.320
three seven one three talk seven one
three eight two five five Jose, what's

537
00:41:44.360 --> 00:41:53.239
your issue with jet skis? What's
going on? He decided that probably my

538
00:41:53.400 --> 00:41:59.119
English is a little better than this, but okay, and what's your what's

539
00:41:59.119 --> 00:42:02.920
your first name? Becky? Okay, Becky, let's talk what's going on?

540
00:42:05.519 --> 00:42:10.519
Well, we put this chetski from
Sun Enterprises June eighth of twenty twenty

541
00:42:10.599 --> 00:42:16.840
two. The first time out it
sunk, and so actually you helped us,

542
00:42:16.920 --> 00:42:21.760
Glenn. He talked to them to
get it fixed because they didn't want

543
00:42:21.800 --> 00:42:24.039
to fix it. They were like
blaming us that we had something to do

544
00:42:24.159 --> 00:42:29.679
with that, and so we had
actually called you and you were wonderful.

545
00:42:29.920 --> 00:42:34.559
And now why did it? Why
did it sink? Wow, this is

546
00:42:34.760 --> 00:42:38.239
the beginning of this whole story.
But what was the main reason did they

547
00:42:38.280 --> 00:42:42.119
ever find out? I mean,
I mean, why would it sink?

548
00:42:42.159 --> 00:42:45.800
I don't understand that part. It
was in taking water, it was oh

549
00:42:45.960 --> 00:42:50.960
I see it. Yeah, it
was just in taking water. And so

550
00:42:51.159 --> 00:42:54.199
it put you know, literally it
stranded my daughter and my granddad. How

551
00:42:54.239 --> 00:43:00.320
did they fix it? Well,
they had to report repair them as doing

552
00:43:00.400 --> 00:43:06.239
things in it and it and it
took you all calling them to get it

553
00:43:06.320 --> 00:43:09.960
fixed without charging us, you know, for the repair. So what's wrong

554
00:43:10.039 --> 00:43:15.360
with it now? So then we
took it out again after they said they

555
00:43:15.440 --> 00:43:20.599
fixed there, and it took several
months, several several months to get it

556
00:43:20.719 --> 00:43:24.639
back and it did the same thing. It took on water and sunk again.

557
00:43:27.239 --> 00:43:30.800
So it did this three more time
and then finally and each time they

558
00:43:30.880 --> 00:43:34.679
made it feel like it was our
fault, that we were the ones that

559
00:43:34.760 --> 00:43:37.360
didn't know how to drive it,
that we were doing something wrong, and

560
00:43:37.480 --> 00:43:43.280
it every time it put our family
in danger. Found it out in the

561
00:43:43.360 --> 00:43:50.440
lakes and the last time we had
it in the shop, even the people

562
00:43:50.480 --> 00:43:52.480
from the shop it was a different
shop. It was one in long month.

563
00:43:53.199 --> 00:43:59.159
They just were like, you know, we hold on. I just

564
00:43:59.679 --> 00:44:05.800
I I'm not understanding. I'm not
doubting you, but I don't understand how

565
00:44:05.880 --> 00:44:09.360
you sink those I mean, what
do you mean taking on water? There's

566
00:44:09.440 --> 00:44:15.920
no place to take on water exactly. But it did well, and then

567
00:44:15.960 --> 00:44:19.840
we got a recall notice that there
was a result that something had to be

568
00:44:19.960 --> 00:44:23.320
fixed because not only that Jeski,
I guess other ones they found out of

569
00:44:23.440 --> 00:44:28.599
the stand. Yeah, but that
recall did it have anything to do specifically

570
00:44:28.719 --> 00:44:32.719
with its sinking? Yes, taking
on water and wants to take some water.

571
00:44:34.519 --> 00:44:37.880
It just thinks, I mean,
where does the water go that it

572
00:44:37.039 --> 00:44:45.360
takes on h into the inner into
the water area and all of the inside

573
00:44:45.400 --> 00:44:50.480
areas. So something so so,
Becky, let's get right to it right

574
00:44:50.639 --> 00:44:53.239
now. Where does it stand with
that jet ski? Is it fixed or

575
00:44:53.320 --> 00:44:58.400
not? Well, this is what
happened, is that you know, I

576
00:44:58.519 --> 00:45:02.199
spoke with Kawasaki and it was totally
unfair to always be blamed for what.

577
00:45:02.480 --> 00:45:08.360
Now we have a recall notice on
so they they it was not our fault,

578
00:45:08.480 --> 00:45:13.639
and we've been we've have had this
jis key hadn't been able to use

579
00:45:13.679 --> 00:45:17.159
it. Every time we did,
it literally would put our family in danger.

580
00:45:17.400 --> 00:45:23.119
And then they agreed finally to just
reimburse us all of our money for

581
00:45:23.280 --> 00:45:28.880
it and take it back. And
they said, you need to agree agree

582
00:45:28.920 --> 00:45:31.760
to this, and we will reimburse
you everything that you bought for it,

583
00:45:31.960 --> 00:45:37.280
everything you put on it, the
cameras, you know, the speakers,

584
00:45:37.599 --> 00:45:40.280
the covers, everything. So we
said, okay, you know, we

585
00:45:40.400 --> 00:45:45.360
need to stop with this nightmare already, and we agree. So then I

586
00:45:45.519 --> 00:45:49.159
waited and then I called him and
I said, so when are you all

587
00:45:49.320 --> 00:45:52.079
going to send out the check?
And they said, well, actually we

588
00:45:52.159 --> 00:45:55.239
don't. We don't want the trailer. We we're not going to buy the

589
00:45:55.280 --> 00:45:59.119
trailers. And I go, what
do you mean? We already agreed on

590
00:45:59.239 --> 00:46:02.639
everything. What are you doing now? Hold on? Hold on, hold

591
00:46:02.679 --> 00:46:07.760
on, hold on? Did they
was the trailer a separate purchase? It

592
00:46:07.960 --> 00:46:13.480
was purchased with the jet Ski No. I didn't ask that. I didn't

593
00:46:13.519 --> 00:46:17.599
ask that. I'm asking this is
it a separate purchase or do they come

594
00:46:17.800 --> 00:46:22.800
as a package. It was a
separate purchase. But I agree they don't

595
00:46:22.880 --> 00:46:27.599
have to take They don't have to
take that back. It certainly would be

596
00:46:27.760 --> 00:46:30.159
nice if they did, but they
don't have to. Are Here's all I

597
00:46:30.239 --> 00:46:35.800
need to ask? Are they willing
to buy the jet ski? Yes?

598
00:46:36.000 --> 00:46:40.559
But in the agreement that we agreed
upon, the trailers, the speakers,

599
00:46:42.119 --> 00:46:45.760
the backup camera, the cover for
the jet ski was all included. And

600
00:46:45.920 --> 00:46:50.920
we made that agreement. And okay, where's that agreement? Where where is

601
00:46:50.960 --> 00:46:53.719
it? Is it in a contract
that they that you signed? It is

602
00:46:53.840 --> 00:46:59.920
in the email that they sent us. Okay, and it says we agree

603
00:47:00.119 --> 00:47:02.079
to refund this, this, this, this, and this, yes,

604
00:47:02.199 --> 00:47:06.800
and this is the total amount that
we're refunding with. I get it.

605
00:47:07.920 --> 00:47:10.800
And then what and then they what
did you have to do to approve it?

606
00:47:12.840 --> 00:47:15.280
We just had to agree. We
said, yes, we agree.

607
00:47:15.840 --> 00:47:22.920
Okay, you have that email.
We do have the email. I'm thinking

608
00:47:22.079 --> 00:47:27.360
that when you tell them you have
an email proving this, what do they

609
00:47:27.480 --> 00:47:30.639
say? No? Well, the
lady doesn't deny that. She just said

610
00:47:30.679 --> 00:47:36.719
I'm sorry. She's been working with
me the whole time, that she knows

611
00:47:36.800 --> 00:47:39.880
everything that we went through. She
knows everything that and she just I mean

612
00:47:39.960 --> 00:47:44.840
after we agreed, then they went
back and they decided, well, no,

613
00:47:45.039 --> 00:47:51.159
actually we don't want how much is
your total purchase with everything? It

614
00:47:51.400 --> 00:47:58.079
was the refund that they had originally
told us they were going to send us.

615
00:47:58.239 --> 00:48:01.719
Is that what you're saying, Yeah, they had originally said they were

616
00:48:01.760 --> 00:48:07.039
going to send us. It was
like twenty six thousand and a little bit

617
00:48:07.119 --> 00:48:13.280
more. All right, you have
an email promising that they and you have

618
00:48:13.360 --> 00:48:15.280
a woman's name that you've been dealing
with. I want to give this to

619
00:48:15.360 --> 00:48:20.440
one of our people to call a
deputy Dollar. Let's give it to him

620
00:48:21.039 --> 00:48:24.800
because you have the contract. We
need to see this that they are not

621
00:48:24.920 --> 00:48:29.480
the contract, but the email and
then the woman's name and all of that.

622
00:48:30.119 --> 00:48:35.480
We will call Kawasaki and say,
why aren't you living up to the

623
00:48:35.559 --> 00:48:38.239
promise? We'll ask them, I
mean straight up, why are they not

624
00:48:38.440 --> 00:48:44.840
the dealer? I miss that?
What's that mark? The wheeler has nothing

625
00:48:44.880 --> 00:48:49.159
to do with it right now,
it's between the manufacturer has a recall on

626
00:48:49.280 --> 00:48:52.800
it. The manufacturer agreed to buy
it back, and now they're saying we'll

627
00:48:52.880 --> 00:48:55.639
only buy the jet ski back,
not any of the extras. So hold

628
00:48:55.719 --> 00:49:04.840
on and we'll figure it out more
coming right up, Go with a sure

629
00:49:04.960 --> 00:49:08.440
thing Denver's best rufer Excel roofing dot
com. You don't pay a cent until

630
00:49:08.519 --> 00:49:16.000
you're content. Time for an insurance
check up free, no obligation comparison call

631
00:49:16.159 --> 00:49:22.079
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

632
00:49:22.199 --> 00:49:24.000
three oh three, seven to seven
to one help. You'll think you're his

633
00:49:24.199 --> 00:49:29.119
only customer when you choose Frank durand
the real estate Man dot com to list

634
00:49:29.199 --> 00:49:32.599
your home with Remax Alliance three oh
three nine two zero sixteen twenty two.

635
00:49:37.400 --> 00:49:42.800
Hi Tom Martino here at three O
three seven one three talk is seven to

636
00:49:42.800 --> 00:49:51.719
one three eight two five five Denverregen
dot com. Weight loss Semigluetide or Cherzepetide.

637
00:49:51.960 --> 00:49:53.639
By the way, semigluetides starting at
just two hundred and fifty bucks a

638
00:49:53.719 --> 00:49:57.519
month. To there's Eppetite just a
little more. That's the brand new one,

639
00:49:57.960 --> 00:50:05.119
even more powerful than semigluetide. Denver
dot com. Now Steve Sizik.

640
00:50:06.760 --> 00:50:12.840
He has a tax practice, and
then he also works for a Larson tax

641
00:50:12.920 --> 00:50:16.239
Relief and he's pretty knowledgeable. And
Joe, I want to ask you a

642
00:50:16.360 --> 00:50:21.920
question first, Joe, I have
Steve on from Larsen tax Relief just as

643
00:50:22.000 --> 00:50:24.320
our expert. I don't think this
is the kind of thing to handle.

644
00:50:24.400 --> 00:50:30.480
But Joe wants to claim his granddaughter
that he adopted, of course, or

645
00:50:30.559 --> 00:50:36.199
took in after a tragic death of
his daughter. She's three years old.

646
00:50:36.559 --> 00:50:39.920
Father never had any contact with her
at all, in fact, zero contact,

647
00:50:40.760 --> 00:50:46.079
and now he's claiming her as an
exemption or as a deduction. And

648
00:50:46.480 --> 00:50:51.360
Joe, I want to ask a
question. You say you would just go

649
00:50:51.519 --> 00:50:54.119
right ahead and deduct her anyway,
no matter what he does, because he's

650
00:50:54.199 --> 00:50:59.519
lying and cheating. And I agree, But you can't get her social Security

651
00:50:59.599 --> 00:51:04.679
number. You say the father knows
it. Why does he know the social

652
00:51:05.599 --> 00:51:13.920
Jim, I think he got that
during the process when my daughter arranged for

653
00:51:15.159 --> 00:51:19.440
child support. Okay, that's what
I want to ask. So he is

654
00:51:19.559 --> 00:51:24.079
paying coat he was, but when
he found out that my daughter died,

655
00:51:24.199 --> 00:51:30.119
he stopped, and up to the
point he stopped, had he paid more

656
00:51:30.159 --> 00:51:35.079
than fifty percent of that, So
he was he was deducting her in the

657
00:51:35.159 --> 00:51:42.800
past. He was what he was
deducting the granddaughter in the past. You

658
00:51:42.880 --> 00:51:45.480
know I do not know, Well, he must have been. He must

659
00:51:45.559 --> 00:51:49.960
have been. Otherwise your daughter was, and if your daughter was, you

660
00:51:50.079 --> 00:51:53.559
can just look at her tax returns
and get it right, right, right,

661
00:51:54.360 --> 00:51:59.679
Yeah, I don't have any of
that information. Okay, So so

662
00:52:00.039 --> 00:52:05.239
Steve, right now, he can
prove he's contributes to all of her support

663
00:52:05.840 --> 00:52:10.079
and maintenance and she's been living with
them, and he passed every test for

664
00:52:10.280 --> 00:52:15.800
deducting the granddaughter. But he says
he can't do it without the social Security

665
00:52:15.920 --> 00:52:19.079
number and he doesn't know how to
get it. First of all, Steve,

666
00:52:19.159 --> 00:52:22.360
does he need the social Security number? He does, And you're on

667
00:52:22.400 --> 00:52:25.039
the right track there, Tom was
finding the other you know, the daughter's

668
00:52:25.119 --> 00:52:29.119
return. I assume that they would
have taken a child tax credit, you

669
00:52:29.199 --> 00:52:31.360
know, when she was still living. But but not if the dad was

670
00:52:31.440 --> 00:52:35.320
doing it right. If the dad
was doing it, she maybe would not

671
00:52:35.440 --> 00:52:37.719
have done it right. Well,
if they filed jointly, I mean I

672
00:52:37.719 --> 00:52:42.719
would have no no, they were
they were not even together ever, correct,

673
00:52:42.800 --> 00:52:46.239
Okay, okay, okay, yeah, if there's if there, if

674
00:52:46.280 --> 00:52:50.920
the daughter has a return without the
kid's social Security number on it, that

675
00:52:50.920 --> 00:52:54.639
would be interesting. But I would
check and as an executor of the the

676
00:52:54.679 --> 00:52:58.719
state, which I assume he is
or you know who who is. He

677
00:52:58.800 --> 00:53:02.880
can get a transcript, attorney,
get a get a transcript. And I

678
00:53:02.920 --> 00:53:07.880
would be surprised if this social creed
is not on the return that the daughter

679
00:53:07.960 --> 00:53:12.280
filed. If you don't have the
Social Security number, you know that is

680
00:53:12.360 --> 00:53:16.519
hard. You can't you can't claim
that that individual without the social If you

681
00:53:16.559 --> 00:53:21.079
do end up getting the social go
ahead and file the return as a dependent

682
00:53:21.440 --> 00:53:22.920
and the I R S will either
accept it or they'll deny it. If

683
00:53:22.960 --> 00:53:27.440
they deny it, that allows you
an appeal, at which point you can

684
00:53:27.519 --> 00:53:29.440
get to your sort of day in
court with the I R S to prove

685
00:53:29.480 --> 00:53:34.039
that you're the one that's deserving of
that. But but let's say let's say

686
00:53:34.119 --> 00:53:37.400
his daughter. Let's say his daughter
does not have I mean, if his

687
00:53:37.639 --> 00:53:44.840
daughter did not deduct her if the
dad was paying child support, why would

688
00:53:44.960 --> 00:53:50.440
she have the Social Security number on
her tax return. I don't have any

689
00:53:50.519 --> 00:53:55.159
tax returns on there. Yeah,
you able to cure those, But so

690
00:53:55.360 --> 00:54:01.519
Steve. If in fact the tax
return does not have the social that doesn't

691
00:54:01.559 --> 00:54:05.519
know good And by the way,
Joe, I know you're saying you don't

692
00:54:05.639 --> 00:54:10.320
have the copies, but you could
get a copy easily because you have her

693
00:54:10.400 --> 00:54:15.000
death certificate, and I assume you're
the personal representative. Yes, I have

694
00:54:15.119 --> 00:54:22.000
a death certificate. I have a
copy of my grandchild's birth certificate, not

695
00:54:22.119 --> 00:54:27.920
a real one. So I'm thinking
I probably have to get use the death

696
00:54:28.000 --> 00:54:32.639
certificate, get a birth certificate,
then use that to contact the Social Security

697
00:54:32.840 --> 00:54:36.000
I don't know if you have to
go through all that, you might be

698
00:54:36.119 --> 00:54:39.119
able to go right on right now
with or go make an appointment with Social

699
00:54:39.199 --> 00:54:45.440
Security. Take in the death certificate, and do you have any other temporary

700
00:54:45.639 --> 00:54:49.559
orders making you the guardian? We
do, Yeah, I have court doe.

701
00:54:49.639 --> 00:54:52.239
I think that's all you need.
Steve, I don't think do you

702
00:54:52.320 --> 00:54:54.119
think they'll ask for her birth certificate? Fine? Yeah, I don't think

703
00:54:54.159 --> 00:54:58.000
we have to go fight because trying
to get something from the Sociality administration is

704
00:54:58.039 --> 00:55:00.800
going to take months and months and
months. I think what you already have,

705
00:55:00.599 --> 00:55:05.840
you should be able to secure it. Gosh, you know it's a

706
00:55:05.880 --> 00:55:07.960
young child though, So I mean, I would assume that they're social Security

707
00:55:08.000 --> 00:55:13.559
information is on any number of court
documentations, that's how they identify people.

708
00:55:14.840 --> 00:55:20.039
So Steve, I mean, Joe, Joe, if you take the death

709
00:55:20.119 --> 00:55:25.400
certificate and the custody papers or guardian
papers. Make an appointment, don't do

710
00:55:25.519 --> 00:55:31.639
it online, make an appointment at
the Social Security office and say it's don't

711
00:55:31.679 --> 00:55:35.840
get into the sun in law.
Don't even get into it. That's not

712
00:55:36.039 --> 00:55:39.039
for them, Okay. What you
then do is say this, and I

713
00:55:39.119 --> 00:55:43.119
don't mean to call them sun in
law, but the biological sperm donor.

714
00:55:43.639 --> 00:55:47.639
What you should do then, Joe
is just say it is critical you get

715
00:55:47.679 --> 00:55:52.199
the social so you can include her
on your tax return. I am.

716
00:55:52.639 --> 00:55:57.880
I think they'll just look her up
with their date of birth and give you

717
00:55:58.000 --> 00:56:00.920
the number. That's what I think. That's the very first thing I would

718
00:56:00.960 --> 00:56:06.239
do. Steve, do you agree, yeah, hundred percent. I think

719
00:56:06.480 --> 00:56:08.239
you know, if you've got that
guardian documentation, there's no reason why they

720
00:56:08.280 --> 00:56:12.599
wouldn't do and then you can use
that to file your return and like that.

721
00:56:12.719 --> 00:56:15.599
I don't think you need the birth
certificate. And if they say do

722
00:56:15.679 --> 00:56:19.159
you have the birth city give us
say no, I don't. If they

723
00:56:19.239 --> 00:56:22.480
say you need the birth certificate,
well then well then that's a hurdle you

724
00:56:22.559 --> 00:56:27.960
can jump over. But the good
news is this, if you truly have

725
00:56:28.159 --> 00:56:30.599
the proof, you're the one that
gets to deduct her. Okay, that's

726
00:56:30.719 --> 00:56:36.719
all there is to it. And
I believe that what you need to do

727
00:56:37.000 --> 00:56:39.599
is just stay on top of it
so and you can call us back as

728
00:56:39.679 --> 00:56:45.119
well. But that's what I would
do at this point. Three h three.

729
00:56:45.599 --> 00:56:49.480
Thank you, Steve Saysick. By
the way, Hey, a quick

730
00:56:49.559 --> 00:56:52.440
question, Steve, because today is
tax day. Somebody said, oh,

731
00:56:52.480 --> 00:56:55.039
he's going to be real busy today. But do you guys don't work on

732
00:56:55.159 --> 00:56:59.719
deadlines like this, do you?
Because you do kinds of tax you know,

733
00:57:00.400 --> 00:57:04.280
cases or does this? We don't. Yeah, we don't file returns,

734
00:57:04.360 --> 00:57:08.000
but it does pick up today and
you know after today because people call

735
00:57:08.079 --> 00:57:12.960
us, they start thinking about it
and then obviously people get returns that have

736
00:57:13.119 --> 00:57:16.159
balances that they didn't realize they were
going to have today. And so we

737
00:57:16.280 --> 00:57:22.079
are as busy as ever, but
we don't have that accountant type of influx

738
00:57:22.159 --> 00:57:25.480
that most have. But I got
plenty to do today, Tom Joe.

739
00:57:25.639 --> 00:57:30.559
I mean see, because I was
thinking, after getting my tax bill today

740
00:57:30.599 --> 00:57:34.480
that I have to pay tonight.
I was thinking of becoming a sovereign citizen

741
00:57:34.960 --> 00:57:37.719
and saying the hell with tax and
maybe you guys would represent me. Have

742
00:57:37.840 --> 00:57:43.119
you ever had anyone quality. Yeah, that's called a conscientious objector, and

743
00:57:43.400 --> 00:57:45.239
we do not take those cases.
But have you no, have you had

744
00:57:45.320 --> 00:57:50.079
inquiries on it? Oh? Sure? Oh sure, yeah no, there's

745
00:57:50.119 --> 00:57:52.800
there's plenty of people that feel that
they shouldn't have to pay taxes for various

746
00:57:52.840 --> 00:57:58.880
reasons. My response is usually I'm
not in the business of arguing with legislators

747
00:57:58.920 --> 00:58:01.239
in Congress. If you owe taxes, then I can help you today as

748
00:58:01.280 --> 00:58:06.079
little of those taxes as a possible
of the code. But if you just

749
00:58:06.119 --> 00:58:08.280
don't feel like paying them, that's
probably not gonna be something we're gonna go

750
00:58:08.320 --> 00:58:12.320
with people yet. By the way, on a serious note, Larsen Tax

751
00:58:12.400 --> 00:58:17.920
Relief dot com eight four four Larsen
tax and Mark he's very upset because he

752
00:58:17.960 --> 00:58:21.639
has to pay an ugly tax.
It's just one of those things. We

753
00:58:21.760 --> 00:58:30.360
got more coming out. Go with
a sure thing Denver's Best roofer Excel roofing

754
00:58:30.480 --> 00:58:37.960
dot com. You don't pay a
cent until you're content. Time for an

755
00:58:37.000 --> 00:58:43.840
insurance check up free no obligation comparison
call Compass insurance paying too much your coverage

756
00:58:43.840 --> 00:58:46.480
at dozens of insurance companies find out
now three all three seven to seven to

757
00:58:46.559 --> 00:58:51.280
one help. You'll think you're his
only customer when you choose Frank durand the

758
00:58:51.360 --> 00:58:54.880
real estate man dot com to list
your home with Remax Alliance three all three

759
00:58:54.960 --> 00:59:08.760
nine two zero sixteen twenty two.
Hi Tom Martino here in three zero three

760
00:59:09.000 --> 00:59:14.519
seven to one to three talk seven
one three eight two five five. JJ's

761
00:59:14.559 --> 00:59:20.039
got a comment on Joe's issue and
the one with the daughter that died and

762
00:59:20.199 --> 00:59:24.000
he took over or they took in
the granddaughter can't get the social and want

763
00:59:24.039 --> 00:59:29.639
to claim her on the tax is
the deadbeat biological dad is claiming her?

764
00:59:30.840 --> 00:59:35.679
Hey? JJ, what is your
comment? My comment is I just went

765
00:59:35.760 --> 00:59:40.639
through this. So he needs to
take the death certificate and the court paperwork

766
00:59:42.159 --> 00:59:47.239
to vital Statistics. And he's said
they had a copy of the child's birth

767
00:59:47.280 --> 00:59:52.440
certificate. Take that all there.
They don't have the birth certificate. Oh

768
00:59:52.519 --> 00:59:53.960
wait, wait, he does have
a copy. You're right, he does

769
00:59:54.320 --> 01:00:00.679
the copy. Take that all to
vital records or a MII old was born.

770
01:00:00.480 --> 01:00:05.559
They will print him a birth certificate
right there. Twenty five bucks in

771
01:00:05.639 --> 01:00:10.440
the state of Colorado. And you
take that birth certificate and the court papers

772
01:00:10.960 --> 01:00:15.360
over to solid security. You do
not need to have an appointment. You

773
01:00:15.559 --> 01:00:20.960
just go and check in through their
automated system. Give them the court papers,

774
01:00:21.159 --> 01:00:25.639
the birth certificate. They give you
the social Security number at that time,

775
01:00:27.320 --> 01:00:30.280
and they will have you fill out
an application and they will mail you

776
01:00:30.440 --> 01:00:36.039
an actual hard copy of the solid
security card. Well, JJ, thank

777
01:00:36.119 --> 01:00:40.239
you so Muchaul, thank you very
much for that information. We appreciate that

778
01:00:43.079 --> 01:00:47.039
and it was successful for you.
So that's good. Three all three seven

779
01:00:47.280 --> 01:00:52.360
one three Talk Dominika. Is it? I hope I have that right,

780
01:00:52.400 --> 01:00:57.639
Dominica. No, it's just Demonica. Thank you. Tom. Okay,

781
01:00:57.960 --> 01:01:01.599
my call Demonica. What's going going
on? Well, buddy, I hope

782
01:01:01.639 --> 01:01:07.199
you can help. I've got a
niece that checked her car over to Pueblo

783
01:01:07.360 --> 01:01:12.760
Dodge. All this started back in
January. She had an oil change done

784
01:01:12.920 --> 01:01:17.840
at at another facility and the car
wasn't operating right. And the name of

785
01:01:17.880 --> 01:01:24.559
the place she took it to is
where Pueblo Dodge. Chrysler Jeep got it

786
01:01:24.760 --> 01:01:30.800
in Pueblo, Colorado got it And
that was in the middle of February and

787
01:01:31.360 --> 01:01:37.480
they checked it out. It had
a warranty. The warranty company wouldn't cover

788
01:01:37.639 --> 01:01:44.320
the part because they said it was
within the one thousand miles or thirty days,

789
01:01:44.840 --> 01:01:49.239
you know that? Okay? So
that okay? Was this a used

790
01:01:49.320 --> 01:01:53.519
car she had that she's under warranty
or something? Well, it's a twenty

791
01:01:53.760 --> 01:01:59.760
sixteen jeep Laredo, has one hundred
and fifteen thousand miles on it. They

792
01:02:00.280 --> 01:02:05.079
bought an extended warranty on it.
The warranty company said, nope, it's

793
01:02:05.280 --> 01:02:10.199
past the limit for the coverage and
we won't cover it. Well, what

794
01:02:10.280 --> 01:02:14.400
does that mean? Though? This
is what I'm not understanding. Just help

795
01:02:14.480 --> 01:02:17.119
me understand and I can see if
I can help you this. When did

796
01:02:17.199 --> 01:02:22.880
she buy this jeep? Oh,
she's had the jeep I want to say

797
01:02:23.119 --> 01:02:28.719
a couple of years maybe, and
she bought an extended warranty back then,

798
01:02:30.639 --> 01:02:37.719
she bought an extended warranty in two
and eighteen, I believe when she bought

799
01:02:37.760 --> 01:02:42.840
the car. Yeah, okay,
so when she bought the when she bought

800
01:02:42.920 --> 01:02:49.440
the jeep, she bought an extended
warranty. Correct, okay? And are

801
01:02:49.519 --> 01:02:52.679
they telling her? And then what
happened? Why does she think this should

802
01:02:52.719 --> 01:02:59.000
be under warranty? Well, it
would have been a covered component under the

803
01:02:59.440 --> 01:03:06.760
warranty. However, the warranty was
expiring and they wouldn't cover it's the transfer

804
01:03:06.880 --> 01:03:09.800
case on the vehicle. Okay,
what part went bad on her car?

805
01:03:12.039 --> 01:03:15.679
The transfer case? How did it
go bad? Though? Well, I'm

806
01:03:15.760 --> 01:03:20.920
not sure how it went bad,
and I don't know that she even knows.

807
01:03:21.480 --> 01:03:25.039
Well, here's why I'm saying this. Here's why I'm saying this because

808
01:03:27.559 --> 01:03:34.440
normal wear and tear, owner abuse, whatever it is, if it's normal

809
01:03:34.639 --> 01:03:38.199
or abuse or lack of maintenance,
they won't cover it. But are they

810
01:03:38.400 --> 01:03:45.599
saying but are they saying that it's
not because it was owner abuse, And

811
01:03:45.760 --> 01:03:52.599
it's not because it's normal wear and
tear, it's because the warranty expired.

812
01:03:52.920 --> 01:04:00.360
It expired. Okay, when did
they say the warranty expired? Ye?

813
01:04:00.719 --> 01:04:06.039
Well then why do you think if
the warranty expired they should cover it.

814
01:04:08.039 --> 01:04:13.280
No, that's not what we're saying. What I'm saying is we took the

815
01:04:13.400 --> 01:04:19.960
car over to Pueblo Dodge Chrysler Jeep
in February. They diagnosed it and said

816
01:04:20.000 --> 01:04:25.920
it was a transport case and they
had to order one. So today is

817
01:04:26.119 --> 01:04:31.760
April fifteenth, the car still hasn't
been fixed, the part still isn't here,

818
01:04:33.559 --> 01:04:38.159
and they're saying, we don't know
I got thirty five other cars waiting

819
01:04:38.199 --> 01:04:41.840
for the same part. Oh oh
oh oh, so Demonica, you're not

820
01:04:42.000 --> 01:04:44.800
trying to get this cover. You
just want to get the damn thing fixed

821
01:04:45.840 --> 01:04:50.239
right, get apart. So I
talked to the parts guy, who was

822
01:04:51.519 --> 01:04:58.239
at best marginal and very shortened Kurt, and I said, Okay, y'all

823
01:04:58.280 --> 01:05:02.400
have had the car since February.
There's been little or no communication from you

824
01:05:02.800 --> 01:05:08.599
other than us calling and going okay, are you done yet? Are you

825
01:05:08.679 --> 01:05:14.119
done yet? So the parts or
the service advisor calls today and she says

826
01:05:14.480 --> 01:05:17.599
her name is Leslie. She says, well, we now don't expect to

827
01:05:17.679 --> 01:05:24.159
part until April twenty ninth. Oh
my goodness, this is happening. Hold

828
01:05:24.239 --> 01:05:29.480
on, I need our people to
look up this transfer case on a twenty

829
01:05:29.719 --> 01:05:34.239
sixteen Jeep Laredo to see if truly
they are back ordered. Okay, let's

830
01:05:34.320 --> 01:05:38.960
just find that out first, and
if they're not, then we can call

831
01:05:39.039 --> 01:05:42.679
and give them. Hell So,
Kachina, let's check with any one of

832
01:05:42.760 --> 01:05:48.960
our car people and find out if
the two thy sixteen Jeep Laredos is it

833
01:05:49.079 --> 01:05:56.360
the entire transfer case? Are they
doing a rebuilt or what? Demonic,

834
01:05:56.639 --> 01:06:00.639
They're waiting for the Yeah, what
part do they need? And are do

835
01:06:00.760 --> 01:06:04.480
they need the entire transfer case?
Yes, sir, they do. And

836
01:06:04.599 --> 01:06:10.679
he told me it's a mopar part. Right. How much is this trans

837
01:06:10.840 --> 01:06:15.079
how much is it costing? Well? He the quote that the lady gave

838
01:06:15.239 --> 01:06:23.360
us, Leslie was approximately four thousand
dollars for the transfer case plus labor.

839
01:06:23.800 --> 01:06:28.599
No. Fourt oh four thousand parts
in labor. Oh my god, you

840
01:06:28.679 --> 01:06:35.440
know, did you guys ever think
about taking it somewhere else? Now?

841
01:06:35.920 --> 01:06:40.360
No, we get we left it
there, and I mean exact demonico.

842
01:06:40.519 --> 01:06:45.400
What if we found out Hey,
Kaschina, I don't. Is Kaschina listening?

843
01:06:45.199 --> 01:06:49.880
If you can, I'm here,
it's a Katschina. Maybe we called

844
01:06:50.000 --> 01:06:58.800
Jesse at Honest Accurate Auto in the
Springs, Okay, and ask him if

845
01:06:58.880 --> 01:07:06.840
those two thousand sixteen Jeep Laredo transfer
cases go with a sure thing Denver's best

846
01:07:06.960 --> 01:07:11.960
roofer Excel roofing dot com. You
don't pay a cent until you're content.

847
01:07:15.360 --> 01:07:19.599
Time for an insurance check up free
no obligation comparison call Compass Insurance paying too

848
01:07:19.679 --> 01:07:24.960
much your coverage at dozens of insurance
companies find out now three oh three seven

849
01:07:24.960 --> 01:07:28.119
to seven to one. Help.
You'll think you're his only customer when you

850
01:07:28.239 --> 01:07:31.360
choose Frank durand the real estate Man
dot com to list your home with Remax

851
01:07:31.440 --> 01:07:47.639
Alliance three oh three nine two zero
sixteen twenty two PI. Tom Martino Your

852
01:07:48.360 --> 01:07:55.440
Troubleshooter three oh three seven one three
Talks seven one three eight two five five.

853
01:07:56.199 --> 01:08:02.320
All right, now, we're going
to get one of our experts to

854
01:08:02.480 --> 01:08:08.519
find out if that part is available
or not. And Kachina, as I

855
01:08:08.719 --> 01:08:12.519
was talking and we had to go
to that break, Let's scow Jesse at

856
01:08:12.599 --> 01:08:16.960
Honest Accurate Auto and ask him if
it's available, and then we'll take it

857
01:08:17.039 --> 01:08:20.920
from there. So let's get him
on in the next hour. Okay,

858
01:08:21.319 --> 01:08:28.359
Liberty Home Guard, Adam an hoa
problem with Bob and an awning with Tina,

859
01:08:28.720 --> 01:08:31.560
plus your problems, questions and complaints
coming up on The Troubleshooter Show three

860
01:08:31.640 --> 01:08:35.039
oh three, seven to one three
talks seven one three eight two five five.

861
01:08:35.920 --> 01:08:43.479
Get your calls in right now.
Plenty of time to go go with

862
01:08:43.600 --> 01:08:46.720
a sure thing Denver's Best roofer Excel
Roofing dot com. You don't pay a

863
01:08:46.840 --> 01:08:55.039
cent until you're content. Time for
an insurance check up, free no obligation

864
01:08:55.199 --> 01:09:00.800
comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find

865
01:09:00.800 --> 01:09:03.560
out now three all three seven seven
one help. You'll think you're his only

866
01:09:03.680 --> 01:09:08.439
customer when you choose Frank durand the
real estate man dot com to list your

867
01:09:08.520 --> 01:09:14.039
home with Remax Alliance three all three
nine two zero sixteen twenty two. Yeah,

868
01:09:17.439 --> 01:09:27.640
rip need ad so you don't have
come, run in just as fast

869
01:09:27.720 --> 01:09:33.920
as we can. Shooter's gonna help. Come man, this is the Troubleshooter

870
01:09:34.039 --> 01:09:42.720
Show. Now Tom Martine, Hello, Tom Martino here three all three seven

871
01:09:42.800 --> 01:09:47.079
one three talk seven one three eight
two five five. We are here to

872
01:09:47.239 --> 01:09:50.960
help you solve your problems, answer
your questions, take your complaints, and

873
01:09:51.039 --> 01:09:54.560
make your life a little easier.
And we're gonna right to the phones because

874
01:09:54.600 --> 01:09:57.760
we have full lines and I want
to get right through these calls, just

875
01:09:58.079 --> 01:10:00.359
saying that if you ever need help, you can three h three Martino twenty

876
01:10:00.399 --> 01:10:06.359
four to seven three three six two
seven eight four sixty six. Now why

877
01:10:06.520 --> 01:10:11.119
do I have Demonica? Dude?
Did we get our expert on? I

878
01:10:11.199 --> 01:10:13.680
don't know why that's checked. I'm
not going to take her right now,

879
01:10:14.039 --> 01:10:17.720
no, we're still working on getting
a part information for you. Excellent,

880
01:10:17.840 --> 01:10:24.479
Thank you very much for that.
Let's go then to uh Adam, Adam,

881
01:10:24.520 --> 01:10:29.000
what's going on with you? Adam? Hey, quick summary of the

882
01:10:29.039 --> 01:10:32.880
situation. I bought a home warranty
program through Liberty Home Guard. Yeah,

883
01:10:32.960 --> 01:10:39.960
I hate I hate home anyway,
go ahead, I know. Yeah.

884
01:10:40.079 --> 01:10:44.159
So when we had an issue,
the response in getting a contractor out was

885
01:10:44.239 --> 01:10:47.840
delayed, which you know perpetuates.
The issue in this case was a water

886
01:10:47.920 --> 01:10:55.479
leak. The contractor came and used
roofing tar to seal a toilet like a

887
01:10:55.560 --> 01:11:00.800
wax ring, left tar all over
the bathroom and then right now the water

888
01:11:00.960 --> 01:11:08.399
league came from the toilet, that's
right, and he used and the contractor

889
01:11:08.560 --> 01:11:15.720
was it a plumber? That's a
great question, Tom, it's whoever Liberty

890
01:11:15.760 --> 01:11:19.600
Home Guards sent. Okay, And
so they sent someone back and the warranty

891
01:11:19.720 --> 01:11:27.199
company, the warranty company sent this
guy who puts roof tar. How do

892
01:11:27.279 --> 01:11:34.359
you know that? Because it failed
the next day when the occupants flushed the

893
01:11:34.399 --> 01:11:40.239
toilet, it sent all of that
down into the Is this a rental?

894
01:11:41.640 --> 01:11:49.720
Yep? And what happened after that? You had even worse problem? Yeah,

895
01:11:49.880 --> 01:11:58.039
so I called a local plumbing contractor. He pulled the toilet off and

896
01:11:58.319 --> 01:12:02.439
said, oh my gosh, who
did this? Yeah? Some moron.

897
01:12:04.239 --> 01:12:09.319
No disrespect to my YouTubers, but
I call them morons. But Adam,

898
01:12:09.399 --> 01:12:15.239
let me ask you something. Where
does it stand right now? So Liberty

899
01:12:15.399 --> 01:12:19.119
home Guard is not the claiming responsibility. They told me that I need to

900
01:12:19.199 --> 01:12:25.520
pursue that contractor's insurance, and get
this. I did, and they lied.

901
01:12:25.640 --> 01:12:32.680
They aren't covered by insurance, so
they defrauded everybody. They don't have

902
01:12:32.800 --> 01:12:36.279
insurance. I can't pursue that contractor. And Liberty home Guard says, sorry,

903
01:12:38.479 --> 01:12:43.239
well, nah, it's not that
easy for them to get off the

904
01:12:43.279 --> 01:12:46.199
hook. First of all, that's
what I called you. First of all,

905
01:12:46.239 --> 01:12:51.199
let me ask a few questions here. How much is the damage?

906
01:12:54.720 --> 01:13:00.119
So all the water damage ended up
being forty six for me. I had

907
01:13:00.199 --> 01:13:04.199
paid twenty nine hundred dollars for a
five year policy with Liberty Home Guard,

908
01:13:04.239 --> 01:13:08.520
and I'm canceling it. They said, they give me three hundred dollars back.

909
01:13:09.079 --> 01:13:12.359
Yeah, no, I'm six months
into the policy, so I'm out.

910
01:13:13.079 --> 01:13:16.399
Hold on, bro, just wait
the repair period. I need to

911
01:13:16.479 --> 01:13:25.960
know the repair how much? Forty
six dollars, that's all. Yep,

912
01:13:26.039 --> 01:13:30.560
it was drywall drying it out.
Why didn't you put it in with your

913
01:13:30.600 --> 01:13:38.560
homeowners? So, just to be
super clear, the original water leak is

914
01:13:39.359 --> 01:13:44.199
what I called my own home insurance
about. That was the cost of it.

915
01:13:44.800 --> 01:13:50.000
They had put the drywall back up. And wait, your insurance already

916
01:13:50.079 --> 01:13:59.279
paid for this once they paid the
forty six Well it's a deductible, yes,

917
01:13:59.359 --> 01:14:03.199
But the problem was Adam, Adam, Adam, Adam, bro I'm

918
01:14:03.399 --> 01:14:10.680
just not understanding you. You had
a flood. I need to know what

919
01:14:11.199 --> 01:14:16.399
you lost. If your homeowner's insurance
paid for it, they will go after

920
01:14:16.920 --> 01:14:21.279
liberty, They will subrogate. You
don't have to worry about it. That's

921
01:14:21.319 --> 01:14:28.800
why we have insurance. So what
are you looking for? So the coverage

922
01:14:28.840 --> 01:14:32.439
of the contractor that I had to
hire to actually do the jump right to

923
01:14:32.520 --> 01:14:41.319
stop the leaking, and then the
refund of the policy. Okay, I

924
01:14:41.439 --> 01:14:46.279
get it. And so right now
though, right now the repairs have been

925
01:14:46.520 --> 01:14:54.880
covered by your homeowners mostly. Yes, Then then let me ask you this.

926
01:14:56.720 --> 01:15:00.760
You're trying to get the cost of
the warranty. I totally understand it,

927
01:15:00.920 --> 01:15:03.920
totally, And you're also trying to
get the cost of something else with

928
01:15:04.039 --> 01:15:10.840
a contractor if they repaired it,
what are what additional contracting work did you

929
01:15:10.960 --> 01:15:16.479
have done? So it costs me
another seven hundred dollars to get the the

930
01:15:16.600 --> 01:15:20.399
repair actually made. So that's what
I'm asking Liberty Home Guard to pay for.

931
01:15:20.680 --> 01:15:24.880
Okay, got it? Animal?
So the repair was for the wax

932
01:15:25.159 --> 01:15:27.960
ring, right, So you had
asked that question, so I answered it,

933
01:15:28.399 --> 01:15:34.159
no, No, I get it, so, Adam, the call

934
01:15:34.359 --> 01:15:41.680
right now is to get seven hundred
dollars for the waxwing repair that they should

935
01:15:41.720 --> 01:15:45.520
have done to begin with. I
agree, and the cost of the warranty

936
01:15:45.640 --> 01:15:50.239
since they suck. I agree,
right, That's that's all I'm asking for.

937
01:15:50.560 --> 01:15:54.319
Got it? And what do they
say we'll do either? Ones?

938
01:15:55.319 --> 01:16:00.600
Why when I asked for a refund, it's been six months of twenty nine

939
01:16:00.720 --> 01:16:04.079
hundred over five years, and I've
used it for six months, they said,

940
01:16:04.159 --> 01:16:09.840
all the money that we paid this
contractor comes out of what you've spent,

941
01:16:09.920 --> 01:16:13.640
so we can only refund you three
hundred dollars, even though simple calculation

942
01:16:13.760 --> 01:16:17.119
would put it at at least twenty
five hundred. But the warranty hasn't paid

943
01:16:17.199 --> 01:16:24.319
anything yet, right, not a
dime right, they paid the contractor do

944
01:16:24.359 --> 01:16:30.399
you mean they paid the original bad
contractor? That's right? And how much

945
01:16:30.479 --> 01:16:35.039
did they pay the original bad contractor? They haven't shared all those details with

946
01:16:35.199 --> 01:16:39.479
me, but it looks like from
the mass that if they paid them a

947
01:16:39.560 --> 01:16:44.239
thousand dollars one thousand and fifty,
okay to come and put roof tar on.

948
01:16:45.520 --> 01:16:48.560
Yeah, and there they want to
subtract that from your what was your

949
01:16:48.640 --> 01:16:55.199
premium? I paid twenty nine hundred
dollars? Oh years, but okay,

950
01:16:55.359 --> 01:16:58.399
so then even if they took a
thousand dollars off, they'd still owe you

951
01:16:58.560 --> 01:17:02.479
nineteen How do they get down to
three hundred dollars? It's beautiful. I

952
01:17:02.479 --> 01:17:09.000
did include that in the email.
But they were taking away claims and taking

953
01:17:09.079 --> 01:17:14.720
away what claims? Adam? What
claims? So any money that I paid

954
01:17:14.720 --> 01:17:17.439
to the contractor, I paid him
out of pocket six hundred, and they

955
01:17:17.520 --> 01:17:25.079
paid him one thousand and fifty,
and then the cost of canceling and the

956
01:17:25.159 --> 01:17:30.279
peraded amount, Adam, have you
ever had a claim before with them?

957
01:17:32.199 --> 01:17:34.760
I had a legitimate claim, and
I said, don't include that in the

958
01:17:34.840 --> 01:17:41.079
calculation. I'll pay the seventy dollars
that I paid that per Adam, Adam,

959
01:17:41.760 --> 01:17:47.640
how much was your previous claim with
Liberty Home Guard? Oh it was

960
01:17:47.800 --> 01:17:54.319
seventy bucks. No, that's no. There's no such thing as any repair

961
01:17:54.880 --> 01:17:59.520
in any home costing seventy dollars.
What was the cost? It was a

962
01:17:59.560 --> 01:18:03.920
service, Adam. I can't keep
doing this. I need to know your

963
01:18:04.119 --> 01:18:10.920
total claims paid except the bad guy
with the roof tar. What did Liberty

964
01:18:11.079 --> 01:18:17.439
Home pay for any previous claims?
Not what you paid? What Liberty Home

965
01:18:17.640 --> 01:18:31.880
paid previously. So they paid they're
showing on thy fifty for who that was

966
01:18:32.000 --> 01:18:39.359
for the plumbing contractor? Okay,
Adam, I swear to God, hold

967
01:18:39.439 --> 01:18:42.079
on, is this working right now? Hold on? Is this working?

968
01:18:42.640 --> 01:18:45.800
Just tell me dragon? Is my
mic working? Here's what I want to

969
01:18:45.840 --> 01:18:48.000
know, Adam, Please, I
swear to God. I'm not trying to

970
01:18:48.039 --> 01:18:51.359
give you a hard time. Here
is what I agree with you. You

971
01:18:51.680 --> 01:18:59.119
should get your premium back. You
should get whatever it takes to fix the

972
01:18:59.199 --> 01:19:01.039
whack. Well, actually not not. If you get your premium back.

973
01:19:01.279 --> 01:19:04.880
I'll tell you why, because if
you want all your money back for the

974
01:19:04.920 --> 01:19:09.079
home warranty, then you should have
handled the repairs. But here's what I

975
01:19:09.199 --> 01:19:15.520
need to know, and it's very
simple. If you had any previous claims,

976
01:19:15.920 --> 01:19:24.399
not this current one, any previous
claims paid by Liberty Home Guard warranty,

977
01:19:24.920 --> 01:19:30.119
that should be subtracted from your premium
before you get a refund. I'm

978
01:19:30.199 --> 01:19:36.600
not talking about anything else, but
previous claims that they paid. How much

979
01:19:36.960 --> 01:19:45.920
have they paid up to that point
in claims? They have paid six hundred

980
01:19:45.920 --> 01:19:49.880
and seven dollars and fifty seven cents. That's what they paid in previous claims,

981
01:19:50.319 --> 01:19:57.159
six hundred and seventy Okay, So
if they paid that much, then

982
01:19:57.279 --> 01:20:03.800
they should subtract that from your premium. And what's that? I totally agree,

983
01:20:04.560 --> 01:20:09.720
and they should give you a refund. And I think if you took

984
01:20:09.800 --> 01:20:13.560
them to Small Claims court, you'd
win every penny. These people suck.

985
01:20:14.039 --> 01:20:19.279
Now do you have someone you're talking
to a Liberty Home Guard warranty? Yes,

986
01:20:20.960 --> 01:20:28.359
you have a name and number?
Yes, okay. I And their

987
01:20:28.640 --> 01:20:33.039
stand is they don't owe you anything
except three hundred dollars. I mean that

988
01:20:33.520 --> 01:20:38.079
wouldn't be a true statement since they
said the allowable reimbursement is three hundred and

989
01:20:38.119 --> 01:20:42.880
fifty five dollars. When I look
at I just don't know how they arrive

990
01:20:42.960 --> 01:20:45.119
at three hundred bucks. I just
don't know. I put it in the

991
01:20:45.199 --> 01:20:50.159
email. It's pretty easy to see
and to me, I have to still

992
01:20:50.199 --> 01:20:55.560
pay the legitimate contractor and I can't. Yeah, but listen, you don't

993
01:20:55.600 --> 01:20:58.399
get it both ways. Here's what
I mean. If you want a full

994
01:20:58.520 --> 01:21:02.600
refund of your premium, then you
have decided this was no value to you.

995
01:21:03.319 --> 01:21:06.720
So you can't also ask them to
pay for the most recent repair.

996
01:21:08.159 --> 01:21:12.560
Okay, you can't do it.
If you want a refund, then they

997
01:21:12.640 --> 01:21:16.520
should give you a refund minus whatever
they actually paid for a legitimate repair,

998
01:21:17.319 --> 01:21:27.439
not including this thousand dollars. What's
that the period amount would be? Hold

999
01:21:27.520 --> 01:21:29.600
On, I got to take a
break, you know what. Hold On,

1000
01:21:30.039 --> 01:21:30.880
I want to take a break.
I'm going to go to some other

1001
01:21:30.960 --> 01:21:34.720
calls. Adam. I want to
look at your email. Okay, I

1002
01:21:34.800 --> 01:21:38.119
want to look at your e mail. Because it all comes down to this.

1003
01:21:39.359 --> 01:21:45.279
Math never lies. If you pay
a premium, let's say, of

1004
01:21:45.399 --> 01:21:53.720
two grand for insurance and then you
decide you don't want that insurance because of

1005
01:21:53.800 --> 01:21:59.039
a breach of contract or whatever,
then you get that back. But if

1006
01:21:59.039 --> 01:22:03.239
they have paid in anything in the
meantime for a legitimate repair, it should

1007
01:22:03.239 --> 01:22:08.399
be subtracted from that. Now,
if they paid for a bogus repair,

1008
01:22:08.800 --> 01:22:13.319
they should not subtract that. Is
that plain that should be Adam. I'm

1009
01:22:13.359 --> 01:22:16.439
hoping you're hearing me, so I'm
gonna look at your email. More coming

1010
01:22:16.560 --> 01:22:27.239
up. Go with a sure thing
Denver's Best roofer Excel Roofing dot com.

1011
01:22:27.439 --> 01:22:33.199
You don't pay a cent until you're
content. Time for an insurance check up

1012
01:22:33.319 --> 01:22:38.640
free, no obligation. In comparison, call Compass Insurance paying too much your

1013
01:22:38.720 --> 01:22:42.760
coverage at dozens of insurance companies find
out now three o three seven to seven

1014
01:22:42.760 --> 01:22:45.560
to one help. You'll think you're
his only customer when you choose Frank durand

1015
01:22:45.560 --> 01:22:49.960
the real estate Man dot com to
list your home with Remax Alliance three oh

1016
01:22:50.039 --> 01:22:57.840
three nine two zero sixteen twenty two. All right. I looked at his

1017
01:22:58.079 --> 01:23:05.079
letter and his email, and I
understand what he's saying, but I totally

1018
01:23:05.159 --> 01:23:09.720
disagree with him on certain things.
But I want to go to my expert,

1019
01:23:09.840 --> 01:23:17.920
Jeff Vic and he's with Chimera Transmission, and I wanted to know Demonica

1020
01:23:19.039 --> 01:23:26.479
is being told that they can't get
a transfer case for that twenty sixteen cheap

1021
01:23:26.560 --> 01:23:30.079
Laredo it's been sitting there for weeks. Jeff, where does that stand?

1022
01:23:30.359 --> 01:23:34.479
Did you look at that? I
did. They are currently on national back

1023
01:23:34.640 --> 01:23:39.840
orders with no projected release dates,
so Mopart doesn't even know when they're going

1024
01:23:39.880 --> 01:23:45.960
to be available. At least we
know she's not being lied to Demonica.

1025
01:23:46.479 --> 01:23:51.439
Yes, sir, did you hear
what he just said? Yes? I

1026
01:23:51.560 --> 01:23:57.479
did. And that's h that's just
hardening, it really is. But you're,

1027
01:23:57.560 --> 01:24:00.279
you know here, here's the good
The good news is you're not being

1028
01:24:00.359 --> 01:24:04.600
ripped off. They're not just telling
you this. I mean, if anyone

1029
01:24:04.640 --> 01:24:08.159
could find it, Jeff could find
it, because I was going to say,

1030
01:24:08.199 --> 01:24:11.279
if we could find the part,
we could arrange get that car somewhere

1031
01:24:11.319 --> 01:24:15.840
else. But they can't find it. And you can't do a used one

1032
01:24:16.399 --> 01:24:20.960
used transportation, Jeff, Jeff,
since this is not being covered by warranty

1033
01:24:21.079 --> 01:24:25.239
or anything, would she be able
to find it? You can you find

1034
01:24:25.279 --> 01:24:29.159
a used one anywhere? Yeah,
there's several places that can do nationwide searches

1035
01:24:29.199 --> 01:24:31.119
and see if there's anything out there. Just got to make sure you're not

1036
01:24:31.239 --> 01:24:34.399
overpaying. I mean, they do
have a lot of common failures inside that

1037
01:24:34.520 --> 01:24:39.279
transfer case. Hence the reason it's
on national backward because they're not keeping up

1038
01:24:39.319 --> 01:24:42.760
with demands, so you're you're likely
to buying you know, what's going to

1039
01:24:42.760 --> 01:24:45.439
be a problem a few months to
a year or so down the plante.

1040
01:24:45.479 --> 01:24:48.239
Now can you rebuild those? You
know, I was looking through the parts

1041
01:24:48.279 --> 01:24:51.319
inventory and they don't have a complete
list of parts where I could go through

1042
01:24:51.359 --> 01:24:58.720
and constantly know that I'd be able
to do it. Great, Jo Monica,

1043
01:24:58.840 --> 01:25:00.199
He's saying, even he used one, you might end up with the

1044
01:25:00.279 --> 01:25:05.920
same trouble because that's why they're on
national back order, right right, right,

1045
01:25:06.199 --> 01:25:10.520
So it kind of sounds like,
maybe trade the car in and move

1046
01:25:10.640 --> 01:25:13.840
on. Yeah, the problem is
you're going to be trading it and it

1047
01:25:14.000 --> 01:25:19.000
doesn't run right right, Well,
it runs like we won't go very far

1048
01:25:19.119 --> 01:25:25.479
in it simply because I don't want
it to leave her on the on the

1049
01:25:25.640 --> 01:25:30.079
road, and it's it's not safe
with a little kidney car. So yeah,

1050
01:25:30.279 --> 01:25:32.880
I mean, what if you traded
it, where would you go and

1051
01:25:32.960 --> 01:25:36.880
what would you get for it?
Not much on a trade in. I

1052
01:25:36.920 --> 01:25:43.039
mean you're going to take a big
beating on a trade in. Maybe the

1053
01:25:43.079 --> 01:25:45.720
work we've done to look before the
consult. Now, one thing I can

1054
01:25:45.800 --> 01:25:51.039
say, if you have a twenty
sixteen cheap Laredo with over one hundred thousand

1055
01:25:51.119 --> 01:25:58.520
miles on it, one thing you
may those are hot vehicles. You might

1056
01:25:58.640 --> 01:26:01.760
be able to get to privately sell
it, and you sell it as is,

1057
01:26:02.199 --> 01:26:08.960
and somebody might want to take a
chance on that. Yeah. Yeah,

1058
01:26:09.079 --> 01:26:12.600
well, I think from what y'all
are telling me, it'd be best

1059
01:26:12.680 --> 01:26:15.720
if we pick the car up rather
than sitting on the lot, because that's

1060
01:26:15.760 --> 01:26:21.199
what I say. That's what I
say, risk the chance of damage stolen,

1061
01:26:21.560 --> 01:26:27.640
stripped. And it sounds like they're
not really being upfront about how long

1062
01:26:27.720 --> 01:26:30.399
it's going to take. Yeah,
but they're not upfront because they don't know

1063
01:26:30.760 --> 01:26:34.359
it's not their fault. We're kind
of telling you, you know what,

1064
01:26:35.159 --> 01:26:41.439
if you can't blame these people.
So I got it. Yeah, okay.

1065
01:26:41.560 --> 01:26:45.680
And I don't even see Laredo's listed
anymore. I mean, are they

1066
01:26:45.720 --> 01:26:49.359
even available anymore on cars dot com? I don't even it's not even a

1067
01:26:49.520 --> 01:26:54.920
choice you can find Laredo. Yeah, I don't know. I don't know,

1068
01:26:55.720 --> 01:26:58.760
Jeff. When I looked on cars
dot com, you can't even buy

1069
01:26:58.800 --> 01:27:01.560
a Laredo. There's no place listed. There's no such thing. Is it

1070
01:27:01.640 --> 01:27:05.880
a CJY. No, it's a
Grand Cherokee. So that's that's basically you're

1071
01:27:06.119 --> 01:27:13.319
oh, I'm sorry, it's a
Grand Cherokee. So that's what the Laredo

1072
01:27:13.479 --> 01:27:17.479
was called, the Grand Cherokee.
God. Maybe, yeah, that's what

1073
01:27:17.560 --> 01:27:21.239
they're telling me. But here's the
deal. It's it's not it's not what

1074
01:27:21.359 --> 01:27:27.720
I call it's not a jeep jeep
right, No, it's not. It's

1075
01:27:27.760 --> 01:27:30.560
not like now type of you would
think I found around the hills. Okay,

1076
01:27:30.800 --> 01:27:34.159
it's not. Okay, now now
I understand. But they're pretty hot

1077
01:27:34.279 --> 01:27:38.399
vehicles too, I mean, they're
wanted. Listen. I'm sorry, I

1078
01:27:38.479 --> 01:27:41.119
wish I had better news for you. By the way, Jeff Thic camera

1079
01:27:41.239 --> 01:27:44.880
transmission, thank you for being here, Demonica. At least we found out

1080
01:27:44.960 --> 01:27:47.720
from our people you're not being put
together, which should help a little to

1081
01:27:47.800 --> 01:27:51.920
make you feel better. Three oh
three seven one three talk seven one three

1082
01:27:51.960 --> 01:27:56.960
eight two five five. By the
way, just so you know, waterpros

1083
01:27:57.000 --> 01:28:00.279
dot net can do a whole house
water system for around thirty five hundred bucks.

1084
01:28:00.640 --> 01:28:02.680
You know you can't find better systems
at lower prices. If you go

1085
01:28:02.760 --> 01:28:06.319
to a normal plumber, you're gonna
pay thousands for stuff that doesn't work as

1086
01:28:06.399 --> 01:28:11.640
good. Waterpros dot net three O
three eight six two five five five four.

1087
01:28:16.680 --> 01:28:20.680
Go with a sure thing Denver's best
roofer Excel Roofing dot com. You

1088
01:28:20.760 --> 01:28:28.439
don't pay a cent until you're content. Wait time for an insurance check up

1089
01:28:28.520 --> 01:28:31.880
free, no obligation. In comparison, call Compass Insurance paying too much your

1090
01:28:31.960 --> 01:28:36.039
coverage at dozens of insurance companies find
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1091
01:28:36.079 --> 01:28:40.760
one. Help. You'll think you're
his only customer when you choose Frank durand

1092
01:28:40.800 --> 01:28:45.199
the real estate Man dot com to
list your home with Remax Alliance three oh

1093
01:28:45.239 --> 01:28:54.199
three nine two zero sixteen twenty two. Hi Tom Martino, you're troubleshooter three

1094
01:28:54.319 --> 01:29:00.239
O three seven one three talk seven
one three eight two five five Welcome to

1095
01:29:00.319 --> 01:29:06.319
the show. Let's continue. Now, where's the guy with the homeowners so

1096
01:29:06.479 --> 01:29:10.840
warranty? Did he give up?
I wanted to go back to him,

1097
01:29:11.199 --> 01:29:15.880
but I guess he did. He
hang up? He did, he had

1098
01:29:15.960 --> 01:29:20.279
to go. So but I do
have his number if you want to well,

1099
01:29:20.399 --> 01:29:23.680
here's the thing that he has to
go. I want to go.

1100
01:29:24.039 --> 01:29:25.840
We don't have to do it now. I want to get to these other

1101
01:29:25.920 --> 01:29:29.399
callers, but I want to go
over what I mean. I do really

1102
01:29:29.520 --> 01:29:32.680
believe he has a good case,
but not exactly the way he sees it.

1103
01:29:33.239 --> 01:29:35.840
And I need to get some real
figures from him. So we'll do

1104
01:29:36.000 --> 01:29:40.039
that when we get a lull right
now, Tina, what's going on with

1105
01:29:40.119 --> 01:29:45.760
your awning? Tina on Bi,
Yes, I purchased a two sets of

1106
01:29:45.840 --> 01:29:54.319
awnings from Liberty Home Products, my
second set that I got installed flow off

1107
01:29:54.479 --> 01:30:00.359
during that terrible storm. When you
say your second set was this underwe warranty

1108
01:30:00.479 --> 01:30:04.319
or you bought more? Oh?
No, I bought two more from them.

1109
01:30:04.520 --> 01:30:10.680
So it was my second set and
your second. So the first set

1110
01:30:10.800 --> 01:30:15.199
was fine. No, the first
set ripped and I thought, okay,

1111
01:30:15.359 --> 01:30:18.800
well I'll just go ahead and get
it. They were not under warranty,

1112
01:30:19.279 --> 01:30:24.000
so I went and purchased more.
Wow, you're pretty nice. How long

1113
01:30:24.119 --> 01:30:29.680
did it take for them to rip? You know, about three years?

1114
01:30:30.399 --> 01:30:32.880
Oh? I see you know what
who made that aunting? Did you say?

1115
01:30:34.199 --> 01:30:41.399
Liberty Home Products? They are located
on South Navajo Liberty Home Did they

1116
01:30:41.439 --> 01:30:45.760
actually make them there? They just
a deal? Yes, yes they they

1117
01:30:45.119 --> 01:30:50.479
I do believe they make them there, Liberty Home Products. Okay, you

1118
01:30:50.560 --> 01:30:56.920
know. I've home. I found
that it's really difficult in Colorado to get

1119
01:30:57.079 --> 01:31:00.399
any kind of outdoor fabric that lasts
ever. I mean, I mean,

1120
01:31:00.520 --> 01:31:04.920
I don't care what they say,
it's they just don't last anyway. So

1121
01:31:05.079 --> 01:31:10.800
the first set rip, A second
set did what? Okay, the man

1122
01:31:10.920 --> 01:31:15.439
came and installed it. I have
a very small house. It's a three

1123
01:31:15.520 --> 01:31:24.960
by five awning. During this windstorm
last Saturday, I realized that the bolts

1124
01:31:25.000 --> 01:31:30.560
were coming out of my brick.
So my neighbors. I quickly called these

1125
01:31:30.600 --> 01:31:32.760
two men and they came over.
They took the bolts out for me,

1126
01:31:32.920 --> 01:31:36.479
and they put it the awning in
my house. Because it's only three by

1127
01:31:36.600 --> 01:31:43.960
five, I called Liberty Home.
Now did Liberty Homes actually do the installation?

1128
01:31:45.239 --> 01:31:48.520
Yes? And when the guy put
the second set up, I said

1129
01:31:48.560 --> 01:31:53.359
to him, this doesn't look flushed
to the wall. And I said,

1130
01:31:54.119 --> 01:31:58.479
do you maybe need to put He
put those put of those things that you

1131
01:31:58.840 --> 01:32:03.720
put the bolt in the whatever it
is that holds the bolt in the brick.

1132
01:32:04.319 --> 01:32:08.600
I said, okay, yeah.
They call him different things like their

1133
01:32:08.720 --> 01:32:14.159
brick mollies basically, but they go
inside. They drill a hole, then

1134
01:32:14.199 --> 01:32:18.600
they put this receiver or this,
you know, healey coil or depends whatever.

1135
01:32:19.199 --> 01:32:24.079
They put that in the brick to
hold the bolts right right right.

1136
01:32:24.880 --> 01:32:27.479
So when he put it up,
I said, you know, this doesn't

1137
01:32:27.479 --> 01:32:29.560
look flushed, and he said,
okay, I'll be fine. Well,

1138
01:32:30.439 --> 01:32:33.880
hello, we get those wins.
Okay. So it's so that gives me

1139
01:32:34.000 --> 01:32:39.560
a better picture. It's not like
it was lag bolted into a beam or

1140
01:32:39.720 --> 01:32:46.359
into a piece of wood. It
was actually put into brick. Correct.

1141
01:32:47.039 --> 01:32:51.399
Okay, So anyway, what did
you have You talked to anyone about it?

1142
01:32:53.319 --> 01:32:56.760
Yes? I called Liberty Home.
They took five days to get back

1143
01:32:56.800 --> 01:33:02.399
to me, the person in the
service department and emailed me, and did

1144
01:33:02.479 --> 01:33:06.560
the awning fall down or anything?
Well, it was coming off and I

1145
01:33:06.640 --> 01:33:12.279
have a big picture window. So
the two men that lived by me took

1146
01:33:12.359 --> 01:33:14.880
it down for me. They said, this is going to fly off anyway.

1147
01:33:15.840 --> 01:33:20.039
So I called them. They did
get back to me. She told

1148
01:33:20.119 --> 01:33:24.800
me, uh, it was not
under warranty. I understand that. Well,

1149
01:33:24.880 --> 01:33:30.399
how long has it been up?
Maybe three or four years? Now?

1150
01:33:30.920 --> 01:33:34.520
Oh wait a minute, this is
your second set that was up for

1151
01:33:34.720 --> 01:33:42.439
three or four years? Yes,
correct? Oh right, So I said,

1152
01:33:42.800 --> 01:33:46.640
well, I said I have the
bolts, those smally things are still

1153
01:33:46.720 --> 01:33:50.560
in the wall. However, some
of the brick had started to break off.

1154
01:33:50.680 --> 01:33:54.479
I said, so well, anyway, so this is all through an

1155
01:33:54.520 --> 01:33:59.119
email, she texts, I don't
think mail. Here's the thing. I

1156
01:33:59.319 --> 01:34:03.000
kind of agree with you that you
would expect an awning to stay up there

1157
01:34:03.119 --> 01:34:08.720
more than three years. But I
also understand that you buy it subject to

1158
01:34:08.880 --> 01:34:15.520
a warranty. What was the warranty
on that one year? God, you

1159
01:34:15.600 --> 01:34:19.399
know, here's some good news.
Here's some good news. Let me give

1160
01:34:19.439 --> 01:34:24.319
you some good news. It's not
going to cost that much to get those

1161
01:34:24.800 --> 01:34:29.159
anchors, that's what they're called,
those brick anchors. Put in properly,

1162
01:34:29.279 --> 01:34:31.640
it won't call. I mean,
you can overdrill them and put in better

1163
01:34:31.720 --> 01:34:36.720
anchors that that's not going to be
expensive. Well, this is what they

1164
01:34:36.840 --> 01:34:42.199
told me, I said, She
said, She said, this is what

1165
01:34:42.359 --> 01:34:45.039
we can do. It's a two
man job. I went, jeez,

1166
01:34:45.199 --> 01:34:49.399
okay, four hundred and fifty dollars. She wanted to charge me. How

1167
01:34:49.479 --> 01:34:57.479
many anchors are there? Six six
anchors, and they'll put in six new

1168
01:34:57.680 --> 01:35:02.239
hold on. They'll put in six
new anchors and install it for for no.

1169
01:35:02.960 --> 01:35:06.319
Yeah, she did not say whether
they would put the same in the

1170
01:35:06.359 --> 01:35:11.239
same hole. She just said,
it's a two man job for four hundred

1171
01:35:11.239 --> 01:35:15.119
and fifty dollars. So I replied, no, I can't do that.

1172
01:35:15.479 --> 01:35:18.079
I'm a senior on a fixed income. I would be willing to give you

1173
01:35:18.239 --> 01:35:24.760
two hundred the common engine, which
I still said is expensive. Tina,

1174
01:35:24.880 --> 01:35:29.359
here's what we got. Okay,
I agree with you in principle, but

1175
01:35:29.560 --> 01:35:34.039
I want to tell you that technically, if it had a one year warranty,

1176
01:35:35.000 --> 01:35:40.760
technically they don't owe you anything.
Now does that mean I think it's

1177
01:35:40.880 --> 01:35:45.439
right? No, I don't those
anchors that should last you to me that

1178
01:35:45.680 --> 01:35:49.880
warranty. I can see the one
year warranty on the awning, but you

1179
01:35:50.000 --> 01:35:55.319
would expect it not to come off
the wall. Okay, I think that's

1180
01:35:55.439 --> 01:36:01.720
kind of wrinkydink. But the problem
is they probably covered themselves by giving you

1181
01:36:01.800 --> 01:36:05.960
a one year warranty. But the
question is how do we get it fixed.

1182
01:36:06.840 --> 01:36:11.439
I don't think. I don't think
you need new holes at all.

1183
01:36:11.840 --> 01:36:15.119
I don't know what the holes look
like in your brick right now where those

1184
01:36:15.199 --> 01:36:20.000
anchors are, but I am positive
they can be reused, and those anchors

1185
01:36:20.119 --> 01:36:27.960
can be reinforced and you can put
the awning back up again. The problem

1186
01:36:28.239 --> 01:36:33.680
is the problem is you're not going
to get Liberty to do it, all

1187
01:36:33.760 --> 01:36:39.680
right. I don't know how to
put this to you. You need someone

1188
01:36:39.760 --> 01:36:43.079
else to do it, and I
don't think I think it's going to cost

1189
01:36:43.279 --> 01:36:48.239
every bit of four hundred and fifty
dollars. Wow, I'm just telling you

1190
01:36:48.359 --> 01:36:51.880
the truth, Tina. If we
can find somebody to do it cheaper,

1191
01:36:53.159 --> 01:36:57.119
but I don't know if we can. I understand you're on a fixed income.

1192
01:36:57.239 --> 01:37:00.119
I understand everything you're saying. I'm
in a agreement with you, but

1193
01:37:00.319 --> 01:37:04.159
we can't make Liberty Home Products do
it. And if you tell them you'll

1194
01:37:04.199 --> 01:37:08.039
only going to pay two hundred,
they're going to come out and rush it

1195
01:37:08.119 --> 01:37:13.439
again. I mean, had those
two guys that took it off, who

1196
01:37:13.520 --> 01:37:17.000
were they? Were they friends?
Yeah, they were my neighbors. Do

1197
01:37:17.159 --> 01:37:23.960
you think they know enough to reinforce
those anchors? Well? My one friends

1198
01:37:23.960 --> 01:37:27.560
eighty seven and I don't want him
follow off the ladder. Oh of course

1199
01:37:27.680 --> 01:37:32.079
not. No, of course not. You know, I probably can find

1200
01:37:32.159 --> 01:37:35.239
someone to do it and have him
take a look at it. But here's

1201
01:37:35.279 --> 01:37:40.399
what you want, Tina, Tina, you need someone who'll take the time

1202
01:37:41.000 --> 01:37:45.479
to remove the old anchors or drill
them out or reinforce them in place.

1203
01:37:45.880 --> 01:37:48.720
But there are ways to do that, There really are. I have messed

1204
01:37:48.880 --> 01:37:57.079
so many times with anchors and bricks
and stone walls. They're they're pretty easy.

1205
01:37:57.279 --> 01:38:00.039
Now there are POxy products, but
they have to make sure it's drilled

1206
01:38:00.119 --> 01:38:04.960
in enough. In fact, they
have tools that you can use to put

1207
01:38:05.000 --> 01:38:11.319
them in further and then use longer
bolts. There really is. I'm not

1208
01:38:11.439 --> 01:38:14.199
sure of the condition of your brick
or how old your house is. How

1209
01:38:14.239 --> 01:38:18.920
old is the house nineteen fifty five? Yeah, you might be having some

1210
01:38:19.079 --> 01:38:24.199
problems with the integrity of the brick
itself, where the brick is crumbling.

1211
01:38:24.880 --> 01:38:28.399
In that case, what you need
to do they would have to put up

1212
01:38:29.000 --> 01:38:31.840
a beam or something kind of like
it would I hope it doesn't look bad,

1213
01:38:31.880 --> 01:38:36.399
but they may have to put up
some kind of pressure treated lumber over

1214
01:38:36.520 --> 01:38:43.600
the brick and bolt that and then
put the awning on that. But Tina,

1215
01:38:44.079 --> 01:38:46.439
here's what I'm trying to tell you
is it's not going to be done

1216
01:38:46.520 --> 01:38:53.359
much cheaper unless you get a friend
or somebody. I wish I could tell

1217
01:38:53.399 --> 01:38:59.520
you something different. But if you
can't find a handyman to do it,

1218
01:39:00.239 --> 01:39:04.439
would you call us back and let
us let us take a stab at finding

1219
01:39:04.520 --> 01:39:14.720
somebody maybe three oh three seven one
three eight two five five. Go with

1220
01:39:14.840 --> 01:39:17.960
a sure thing Denver's best roofer Excel
Roofing dot com. You don't pay a

1221
01:39:18.119 --> 01:39:26.279
cent until you're content. Time for
an insurance check up free, no obligation.

1222
01:39:26.359 --> 01:39:30.800
In comparison, call Compass Insurance paying
too much your coverage at dozens of

1223
01:39:30.840 --> 01:39:33.800
insurance companies find out now three oh
three seven seven to one help. You'll

1224
01:39:33.840 --> 01:39:38.600
think you're his only customer when you
choose Frank Durand the real estate Man dot

1225
01:39:38.720 --> 01:39:43.399
com to list your home with Remax
Alliance three oh three nine two zero sixteen

1226
01:39:43.479 --> 01:39:50.680
twenty two. Hi Tom Martine here
three O three seven one three talks seven

1227
01:39:50.720 --> 01:39:58.640
one three eight two five five.
All right, let's talk to you about

1228
01:39:58.640 --> 01:40:03.000
your problems, question and complaints.
Bob, what's going on with your hoa?

1229
01:40:03.520 --> 01:40:11.560
Bob? Okay. So we have
a big conglomerate from Texas that bought

1230
01:40:11.640 --> 01:40:15.399
the house next door to me.
Replace what do you mean? What do

1231
01:40:15.479 --> 01:40:19.880
you mean a big conglomerate bought the
house? The Invitation Homes is a big

1232
01:40:20.119 --> 01:40:25.920
company in Texas. It owns eight
thousand homes in the state and twelve are

1233
01:40:26.000 --> 01:40:29.680
in the country. And okay,
you mean they bought it to rented.

1234
01:40:30.079 --> 01:40:38.680
Yes, okay, they took fence
down, the cedar fence down that I

1235
01:40:38.760 --> 01:40:43.920
didn't think needed to be replaced.
They replaced it with shotting materials. Is

1236
01:40:43.960 --> 01:40:49.119
it right next door to you?
It's the common sense between myself and the

1237
01:40:49.239 --> 01:40:58.720
neighbor. Well, the neighbor is
now invitation homes, right, yeah,

1238
01:40:58.800 --> 01:41:02.279
they only have but they've rented out. I get it. I get it.

1239
01:41:02.600 --> 01:41:08.239
So they bought the house next door
and they put up a shoddy fence.

1240
01:41:09.439 --> 01:41:11.560
Yeah, yeah, he took the
old one out. They put a

1241
01:41:11.680 --> 01:41:15.079
new one. But whose fence was
it? It? Was it right on

1242
01:41:15.199 --> 01:41:18.319
the property line or was it their
fence? As far as I can tell,

1243
01:41:18.520 --> 01:41:20.840
was on it's on the property line. They put it in the same

1244
01:41:20.920 --> 01:41:28.800
spot. Yeah, I'm not asking
that Bob fences belonged to people unless it

1245
01:41:28.960 --> 01:41:32.800
was put up by the developer.
Do you know if this because they're not

1246
01:41:32.920 --> 01:41:39.079
allowed to just go replace a fence
for the subdivision. So how did it

1247
01:41:39.199 --> 01:41:44.159
work? Was it was it your
fence? Was it their fence? Was

1248
01:41:44.279 --> 01:41:49.720
it the subdivision fence. Do you
know, well, the original fence was

1249
01:41:49.760 --> 01:41:55.920
the subdivision of fans and who is
it on? Whose property? Is listen?

1250
01:41:56.199 --> 01:42:00.079
Long story short, Bob. They
can't just replace the fence, period,

1251
01:42:00.520 --> 01:42:04.840
unless it's their fence. That I
can't answer. I don't know.

1252
01:42:05.079 --> 01:42:10.399
Okay, I'm assuming they're not stupid
and they would not have done it.

1253
01:42:10.760 --> 01:42:15.760
They did. They get a permit
to you know, no no permits required

1254
01:42:15.840 --> 01:42:17.760
in parking list it's over six feet, but part of the fence they put

1255
01:42:17.880 --> 01:42:24.479
up is above six feet like four
inches. Anyway, what exactly is going

1256
01:42:24.520 --> 01:42:27.920
on? You just don't like the
fence. Well, it's a bad job

1257
01:42:27.960 --> 01:42:32.119
they put it. They used to
sick gold stained pine boards that are shrinking

1258
01:42:32.239 --> 01:42:36.319
right now. There's a gap between
the board, so the covenants they should

1259
01:42:36.359 --> 01:42:41.279
have been replaced with a theater or
a certain tea chest. The field period

1260
01:42:42.760 --> 01:42:47.439
board, the stringer are just regular
Parkay. I get it, I get

1261
01:42:47.479 --> 01:42:50.399
it. Hold on and we'll come
back to this. You're making it very

1262
01:42:50.479 --> 01:42:55.239
clear it's a shoddy job. We're
going to talk about this and what you

1263
01:42:55.359 --> 01:43:00.439
can do about it specifically coming up. I'm Tom Martinez three zero four seven

1264
01:43:00.479 --> 01:43:05.239
one three eight two five five Go
with a sure thing Denver's best roofer Excel

1265
01:43:05.359 --> 01:43:13.119
Roofing dot com. You don't pay
a cent until you're content. Time for

1266
01:43:13.199 --> 01:43:17.319
an insurance check up free, no
obligation comparison call Compass Insurance paying too much

1267
01:43:17.479 --> 01:43:21.760
your coverage at dozens of insurance companies
find out now three oh three seven seven

1268
01:43:21.800 --> 01:43:26.560
to one help. You'll think you're
his only customer when you choose Frank durand

1269
01:43:26.560 --> 01:43:30.960
the real estate Man dot com to
list your home with Remax Alliance three oh

1270
01:43:30.039 --> 01:43:45.880
three nine two zero sixteen twenty two. Yeah, so you don't have run

1271
01:43:46.000 --> 01:43:54.199
anxious stas as you can. Shooter's
gonna help. Come man. Six is

1272
01:43:54.279 --> 01:44:00.199
the Troubleshooter Show. No, Tom
Martinez, Hi, Tom Martin? You

1273
01:44:00.239 --> 01:44:03.199
know here? Welcome to the show. Three oh three seven one three talk

1274
01:44:03.279 --> 01:44:08.479
three oh three seven one three eight
two five five. Haven't heard much from

1275
01:44:08.560 --> 01:44:14.760
Mark today? What is going on? Is there something going on? I

1276
01:44:14.920 --> 01:44:18.039
think there is. And here's what
it is. I think he's celebrating.

1277
01:44:21.800 --> 01:44:27.399
You know what that is? That's
a universal song. I'm right here,

1278
01:44:27.520 --> 01:44:39.319
brother, all right now. You
see Mark's birthdays today. They made a

1279
01:44:39.359 --> 01:44:43.640
big deal about my seventieth birthday.
What you did not realize is Mark?

1280
01:44:44.159 --> 01:44:45.159
Mark? You're right behind me?
What are you sixty now? Or what?

1281
01:44:45.279 --> 01:44:48.920
What hell? Old? Are you
right now? Forty seven? Are

1282
01:44:48.960 --> 01:44:53.880
you forty seven? Sure? Just
a young whip. He's a child,

1283
01:44:54.079 --> 01:44:57.000
Tom, It's just a baby.
Oh my god, you know you're I

1284
01:44:57.159 --> 01:45:00.800
was. I couldn't believe when I
first found out that you were than doc

1285
01:45:00.479 --> 01:45:08.880
h he's old me? No?
You me? Yep? Are you kidding

1286
01:45:08.960 --> 01:45:12.640
me? I'm not as old as
any of his shoes? What My favorite

1287
01:45:12.680 --> 01:45:16.560
call into the show is when there's
a sixty year old guy explaining how he

1288
01:45:16.760 --> 01:45:23.600
remembers growing up and his dad listening
to you. So, Mark, are

1289
01:45:23.600 --> 01:45:27.199
you doing anything special for your birthday? Yeah? We're gonna go out to

1290
01:45:27.239 --> 01:45:31.840
eat after the show. McDonald's,
Al Burger King, Wendy's toc Go Bell.

1291
01:45:33.640 --> 01:45:38.760
So have you heard from Addie or
Miles? Oh? Yeah, of

1292
01:45:38.840 --> 01:45:45.199
course they texted me. First thing
cool? You know ADDIE's birthdays right after

1293
01:45:45.319 --> 01:45:49.640
mine, her birthdays this week.
I'm the twentieth. You know, maybe

1294
01:45:49.840 --> 01:45:54.840
sus will you know, go will
buy a gift in the vein of what

1295
01:45:55.039 --> 01:45:59.479
you would do. Maybe she'll buy
you a weed whacker or something. Maybe

1296
01:45:59.520 --> 01:46:01.520
she'll buy you a shovel. I
mean, you know, because Mark like,

1297
01:46:01.600 --> 01:46:06.000
well, buy her stuff like frying
pans and you know, stuff like

1298
01:46:06.119 --> 01:46:13.039
that. Anyway, just find anything
that has a plug, right, right?

1299
01:46:13.399 --> 01:46:17.079
Anything? Three h three seven months? Never mind? Oh god,

1300
01:46:17.439 --> 01:46:24.439
my mind, never mind, Doc, just shut up? Okay, and

1301
01:46:24.880 --> 01:46:30.359
YouTube morons don't even go there.
All right, now, this is a

1302
01:46:30.439 --> 01:46:32.319
family show. Let's go to Bob, who has a problem with the HOA.

1303
01:46:32.439 --> 01:46:35.800
Now here's the deal. Let's get
right to it. I need to

1304
01:46:35.880 --> 01:46:41.920
figure this out. But in any
case, Invitation Homes bought the house next

1305
01:46:42.000 --> 01:46:45.840
door to him and they replaced the
fence. Well, they can't do that.

1306
01:46:45.359 --> 01:46:49.680
They can't replace the fence without permission, and if they don't follow the

1307
01:46:49.760 --> 01:46:54.039
covedence, they can't do it.
I don't care who they are. So

1308
01:46:54.399 --> 01:46:59.439
did you complain to the HOA?
Bob? I complained to HOA. I

1309
01:46:59.560 --> 01:47:02.279
called him Vatation Homes. I had
them, but one of the uh,

1310
01:47:02.399 --> 01:47:06.319
well, Invitation Homes, they're not
going to do anything. Who did Invitation

1311
01:47:06.479 --> 01:47:12.439
Homes send a contractor out there?
Well, they sent a contract out but

1312
01:47:12.479 --> 01:47:15.880
it wasn't a fence contractors the remondl
of restoration of it. But where did

1313
01:47:15.920 --> 01:47:19.840
they what I don't understand is do
you have an HOA and a covetant?

1314
01:47:20.680 --> 01:47:26.119
Yeah? Okay, Well what does
the HOA say about this? I mean

1315
01:47:26.479 --> 01:47:29.840
it doesn't look bad. In other
words, when you look at that fence

1316
01:47:29.960 --> 01:47:33.279
line, does it go? Is
there another fence that looks that doesn't look

1317
01:47:33.399 --> 01:47:38.119
like it? I mean, is
it? Tell me about it? Okay?

1318
01:47:38.239 --> 01:47:41.560
The stringers the posts? No,
I don't mean specifically, I mean,

1319
01:47:41.720 --> 01:47:45.119
like that fence that they replaced,
Okay, are there Does it match

1320
01:47:45.199 --> 01:47:50.399
the other fences in the neighborhood.
No, because they didn't use the same

1321
01:47:50.479 --> 01:47:58.199
material. But but did they get
approval for it after the fact, they

1322
01:47:58.239 --> 01:48:00.319
had the architectal con tol to me. It come out after I complained for

1323
01:48:00.479 --> 01:48:04.439
months. Yeah, they approved it. Never contacted me or anything. Well,

1324
01:48:04.520 --> 01:48:08.039
hold on, Bob, they don't
have to they don't see, they

1325
01:48:08.079 --> 01:48:11.800
don't have to continue that part.
I didn't know. So it was approved

1326
01:48:11.880 --> 01:48:18.159
by the Architectural Control Board, but
it's still if you could evaluate my property

1327
01:48:18.279 --> 01:48:25.159
value the way it's Bob, Bob, listen, Bob, Bob. I

1328
01:48:25.319 --> 01:48:29.520
understand you don't like it, but
I don't and I don't know why the

1329
01:48:29.680 --> 01:48:33.159
Architectural Control Board approved it, but
they did. Even if it's after the

1330
01:48:33.239 --> 01:48:38.439
fact they approved it, did you
talk to them and ask them why they

1331
01:48:38.479 --> 01:48:43.840
didn't take into consideration that it was
crooked and that it was bad materials or

1332
01:48:43.880 --> 01:48:48.960
whatever? Yes? What did they
say? They should have their problem?

1333
01:48:51.520 --> 01:48:59.840
I mean, that's what say the
Architectural Review Board? How how old is

1334
01:48:59.880 --> 01:49:04.279
it? Subdivision? My house nineteen
ninety one? So it's Strow Ranch.

1335
01:49:05.199 --> 01:49:12.239
Oh it's stro Ranch? Okay,
Well Strow Ranch isn't a bad neighborhood,

1336
01:49:12.520 --> 01:49:16.000
so they have a weak HOA.
Then I mean, if the Architectural Review

1337
01:49:16.079 --> 01:49:20.079
Board approved it, Bob, I
know you don't want to hear this,

1338
01:49:20.720 --> 01:49:26.720
but what can you do about it? Well, if not up the community

1339
01:49:26.800 --> 01:49:30.920
standards and substandard material then you're gonna
have to sue the ho the Architectural Review

1340
01:49:31.000 --> 01:49:35.800
Board. It says you can't do
them in the in the in the covenants,

1341
01:49:36.399 --> 01:49:42.680
in the bylaws. Is there you
mean? Okay, all right,

1342
01:49:42.920 --> 01:49:46.600
if you agree to that in the
bye Bob, let's let's talk about reality.

1343
01:49:46.640 --> 01:49:49.920
Okay, I'm not talking about feelings
now, I'm talking about reality.

1344
01:49:50.039 --> 01:49:54.119
So here's what we have. We
have a neighbor who put up a shoddy

1345
01:49:54.159 --> 01:49:59.119
fence. According to you, the
Architectural Review Board approved it. You don't

1346
01:49:59.359 --> 01:50:03.399
like it, I don't. Okay, there's no answer. I mean,

1347
01:50:03.479 --> 01:50:09.880
I can't do magic you signed.
You agreed to those bylaws when you moved

1348
01:50:09.880 --> 01:50:15.039
in there. How long ago did
you move there? Ninety nine? I

1349
01:50:15.439 --> 01:50:19.680
truly don't think, Bob, that
you're gonna get anywhere with this. And

1350
01:50:19.760 --> 01:50:25.640
here's why. I don't think you
could ever prove that that fence is going

1351
01:50:25.760 --> 01:50:30.119
to affect your property value. Well, it's not even a privac defense anymore

1352
01:50:30.159 --> 01:50:33.000
because the boards is shrinking. Seeing
seeds in the name of his are so

1353
01:50:33.119 --> 01:50:39.319
say, will qualify a privacy fence? As I understand it, Bob,

1354
01:50:40.119 --> 01:50:44.960
I'm not disagreeing with you, by
the way, I don't think you'd lie

1355
01:50:45.079 --> 01:50:48.600
about that. I'll bet you the
fence looks like crap. But the Architectural

1356
01:50:48.680 --> 01:50:54.319
Review Board are you sure it says
you can't sue the Architectural review Does it

1357
01:50:54.439 --> 01:51:02.479
say so you can't sue your HOA
currently? So? I mean, well,

1358
01:51:03.199 --> 01:51:10.399
then then Bob, you can sue
your neighbor directly for U and claim

1359
01:51:10.479 --> 01:51:14.399
that they lowered the value of your
home, but it's going to cost you

1360
01:51:14.760 --> 01:51:17.479
that mark. Take an idea,
what would that lawsuit cost him. Tell

1361
01:51:17.560 --> 01:51:24.159
him twenty oh, Mark, Mark, he's going to have to prove that

1362
01:51:24.279 --> 01:51:27.960
they lost value in his home and
sue them. What do you you think

1363
01:51:28.039 --> 01:51:31.560
you could do it for twenty Well
you could have we ever Mark, have

1364
01:51:31.800 --> 01:51:40.199
we could get discovery maybe for twenty
yeah. Yeah, But guys, isn't

1365
01:51:40.239 --> 01:51:45.399
the class moved because until a home
sells in his neighborhood, he can't say

1366
01:51:45.439 --> 01:51:51.399
that reduce the property values. Not
only that, but the point I'm trying

1367
01:51:51.399 --> 01:51:57.039
to make to Bob is that he
agreed to these conditions when he moved in

1368
01:51:57.159 --> 01:52:01.720
there, even though it's antid and
it's old. Bob, I don't I

1369
01:52:01.800 --> 01:52:06.880
don't love telling people where they don't
have a case right, But at the

1370
01:52:06.960 --> 01:52:12.119
same time, I don't want to
lie to people. I mean, all

1371
01:52:12.279 --> 01:52:17.319
day long, I get calls from
people who don't have any leg to stand

1372
01:52:17.399 --> 01:52:21.479
on, but they think they do, so they go on next door,

1373
01:52:21.960 --> 01:52:27.039
or they go on Facebook, or
they go on Instagram, and they go

1374
01:52:27.199 --> 01:52:31.520
on TikTok and they talk about all
kinds of injustice and all kinds of crap

1375
01:52:31.640 --> 01:52:36.479
going on in their life, when
really it comes right down to this,

1376
01:52:38.319 --> 01:52:45.000
there's nothing you can do about it. Not all problems have a solution,

1377
01:52:45.560 --> 01:52:48.319
Bob. Like I said, I'm
not happy telling you this, but I

1378
01:52:48.399 --> 01:52:51.800
don't think you can do anything about
it. There's no one to go after.

1379
01:52:55.520 --> 01:52:58.840
Oh, that's that's sad. Well, it is sad, but it's

1380
01:52:58.960 --> 01:53:02.359
reality, isn't it. Bob?
Tell me seriously, and I what were

1381
01:53:02.399 --> 01:53:08.039
you thinking? We might say,
I'm just curious and I'm not promising you.

1382
01:53:08.199 --> 01:53:11.279
I'm not giving you a hard time. I always say that because people

1383
01:53:11.439 --> 01:53:15.000
get the mistaken impression. Well,
why did I call Tom? He told

1384
01:53:15.079 --> 01:53:17.239
me I'm off base. No,
I'm not telling you that. I'm telling

1385
01:53:17.279 --> 01:53:20.039
you I agree with you. It's
a pain in the ass. But you

1386
01:53:20.199 --> 01:53:26.439
agreed to the covenants, you agreed
not to sue them, and your architectural

1387
01:53:26.560 --> 01:53:30.520
review board approved it. So what
did you think you would have? Tell

1388
01:53:30.600 --> 01:53:35.359
me what right you think you would
have? Well, because some of the

1389
01:53:35.439 --> 01:53:46.560
stuff in the covenants here or the
architecture ruled a little bit of contradictory too.

1390
01:53:48.479 --> 01:53:53.279
Okay, Bob, but that is
then you have to fight to get

1391
01:53:53.359 --> 01:53:58.079
those changed. Oh I hear it
is Any fense improvement that varies from the

1392
01:53:58.159 --> 01:54:05.560
fence guidelines will require. And then
well, anything that varies from the sidelines

1393
01:54:05.840 --> 01:54:12.319
will require approval. Yeah, but
it also says in here somewhere they have

1394
01:54:12.439 --> 01:54:15.439
to be prior approval, and they
didn't do that. Okay, So here's

1395
01:54:15.479 --> 01:54:20.560
what I'm saying, Bob. They
did not give prior approval. They gave

1396
01:54:20.640 --> 01:54:29.560
approval afterwards. So what does that
mean to you? That means they didn't

1397
01:54:29.600 --> 01:54:33.159
follow the rules, which means what
I'm gonna keep going until you give me.

1398
01:54:33.399 --> 01:54:38.319
So, okay, they did not
follow the rules. And there's a

1399
01:54:38.399 --> 01:54:41.960
famous word I use and my YouTube
morons know it. Whenever I take a

1400
01:54:42.079 --> 01:54:45.520
case, I always take the caller's
words and put at the end of it

1401
01:54:45.920 --> 01:54:50.680
the word Therefore, okay, Bob
is saying, they did not follow the

1402
01:54:50.800 --> 01:54:58.239
rules putting up the fence. Therefore
finish the sentence. Therefore, what they

1403
01:54:58.279 --> 01:55:01.359
should be required to replace the fence
with like materials that they took down,

1404
01:55:01.720 --> 01:55:06.319
and do a quality job from a
from a fence company, not summer restoration

1405
01:55:06.520 --> 01:55:15.960
company, and follow GARYL business practices
and the guideline the different companies use.

1406
01:55:15.000 --> 01:55:20.119
It says who Bob says? Who
says who? Well one for me,

1407
01:55:20.159 --> 01:55:24.920
because I put up miles of fence
and mind Bob, Bob, Bob,

1408
01:55:25.960 --> 01:55:31.680
if the covenants don't say. The
bylaws don't say. If they don't follow

1409
01:55:31.800 --> 01:55:39.720
the rules, therefore they must do
everything Bob thinks is right. But to

1410
01:55:39.840 --> 01:55:44.279
see the point I'm trying to make, even though you might in your mind

1411
01:55:44.720 --> 01:55:48.760
believe you have a case, you
do not have a case. First because

1412
01:55:49.039 --> 01:55:56.520
they gave retroactive approval, and second
because you can't sue them. You don't

1413
01:55:57.199 --> 01:56:00.760
have a case. Now the next
words out of your mouth will be,

1414
01:56:00.039 --> 01:56:03.840
it's sad because we went there before. Yes, it is, but not

1415
01:56:04.279 --> 01:56:13.840
all problems have a solution, Bob, this can't be that important to you.

1416
01:56:14.479 --> 01:56:16.159
You've been living there. How old
are you right now, Bob,

1417
01:56:17.880 --> 01:56:25.039
I'm just as old as you are. Seventeen. Yeah, sir, now

1418
01:56:25.199 --> 01:56:29.680
serious, let me ask you.
This is it? Can you grab that?

1419
01:56:30.800 --> 01:56:34.760
Oh? I'll see you, bro, Bob, Bob, I'll see

1420
01:56:34.800 --> 01:56:39.079
it. Take it easy. There's
nothing we can do about it, man,

1421
01:56:39.520 --> 01:56:44.680
nothing. Look. I wish I
was the fairy godmother and I could

1422
01:56:44.760 --> 01:56:48.159
just do anything you wanted. But
I can't. Okay, I just can't.

1423
01:56:50.239 --> 01:56:57.239
Ah, man, You know,
sometimes life is like that. Compass

1424
01:56:57.279 --> 01:57:00.880
Insurance Group will do an insurance checkup
free of charge. Three oh three nine

1425
01:57:00.960 --> 01:57:06.119
nine six nine thousand, three oh
three nine nine six nine thousand. Also

1426
01:57:06.199 --> 01:57:10.760
the cast Rock home shows coming up. If you want to see a beautiful

1427
01:57:10.800 --> 01:57:15.199
home show, you can go this
weekend to the castle Rock Home Show Friday,

1428
01:57:15.199 --> 01:57:19.119
Saturday, Sunday at the Douglas County
Fairgrounds. Three one hundred and thirty

1429
01:57:19.279 --> 01:57:25.520
three booths of all kinds of stuff
for floor covering, sightings, new roofing

1430
01:57:25.640 --> 01:57:30.119
materials, patios, gardening tips,
whatever you want. It's at the home

1431
01:57:30.199 --> 01:57:38.000
show in castle Rock at the Douglas
County Fairgrounds starting Friday, and it starts

1432
01:57:38.039 --> 01:57:59.319
at noon and you can go Friday, Saturday and Sunday. Hi Tom Martino

1433
01:57:59.439 --> 01:58:04.800
here. And I can't say enough
for one Clear Choice Garage Doors. In

1434
01:58:04.840 --> 01:58:08.600
fact, they need to call them
about a tune up on one of my

1435
01:58:08.680 --> 01:58:12.880
doors. It keeps coming down and
kicking back, and it's just more than

1436
01:58:12.920 --> 01:58:15.760
a simple adjustment. I think sometimes
with the change of whether you get changes

1437
01:58:15.800 --> 01:58:19.199
in the tracks and stuff. By
the way, they have twenty four to

1438
01:58:19.239 --> 01:58:24.119
seven service for emergencies if you can't
get your garage door closed. They're great

1439
01:58:24.199 --> 01:58:30.600
people. All of their prices are
on their website one clear Choice Doors dot

1440
01:58:30.720 --> 01:58:40.239
com. One clear Choice Doors dot
Com. Okay, so let's talk about

1441
01:58:40.479 --> 01:58:45.159
your problem. Ken. You want
to move an auto? Is that right?

1442
01:58:45.319 --> 01:58:50.000
A car? HI A longtime list
there, especially when I'm in the

1443
01:58:50.079 --> 01:58:57.720
car and I hear you all the
time talking about people moving household goods and

1444
01:58:57.840 --> 01:59:00.359
all the companies in Florida, how
they keep ripping you off, adding more

1445
01:59:00.439 --> 01:59:03.520
money, more money, more money, more than you'll ever believe. It

1446
01:59:03.680 --> 01:59:11.000
happens all the time, right.
The only time I've used an auto transport,

1447
01:59:11.319 --> 01:59:14.439
I bought a portie in New Hampshire
and they shipped it out to me,

1448
01:59:15.119 --> 01:59:18.520
and of course they picked the transport
company so it was reliable from the

1449
01:59:18.600 --> 01:59:24.960
dealer. I'm trying to send one
of my cars up to my sister Milwaukee

1450
01:59:25.079 --> 01:59:30.520
from Color Springs, and I just
didn't know if this industry had the same

1451
01:59:30.600 --> 01:59:38.359
kind of pitfalls as the household good
moving industry. No, however, that

1452
01:59:38.520 --> 01:59:42.840
doesn't mean there are a lot of
good ones. But I haven't come across

1453
01:59:42.960 --> 01:59:45.640
let's put it this way, we
haven't come across a lot of people complaining

1454
01:59:45.720 --> 01:59:50.520
about it. And that's mainly because
brokers and dealers are the ones that use

1455
01:59:50.600 --> 01:59:56.399
these transporters the most. So when
I needed to transport a car or two.

1456
01:59:56.720 --> 02:00:00.920
Over the years I have used.
I've talked to dealer friends of mine

1457
02:00:01.000 --> 02:00:04.640
and said, who's a good transport
company, and I came up with a

1458
02:00:04.720 --> 02:00:08.800
couple I've used. But Mark,
we need to get these guys on the

1459
02:00:08.880 --> 02:00:12.560
referral list. They get a whole
bunch of free advertising, and we get

1460
02:00:12.560 --> 02:00:15.439
a bunch of calls all the time. Mark and I always recommend the same

1461
02:00:15.520 --> 02:00:18.960
guys Man, and they're getting like, not that I mind, it's just

1462
02:00:19.079 --> 02:00:25.239
that what I'm saying is these people
should, at least, you know,

1463
02:00:26.199 --> 02:00:30.760
how do I put it, be
responsible? So I mean, I here's

1464
02:00:30.800 --> 02:00:33.119
what I mean by that, when
they're on the referral list. I have

1465
02:00:34.479 --> 02:00:40.199
control over them. When they're on
the referral list, I can, for

1466
02:00:40.399 --> 02:00:45.560
example, force them to adhere to
certain standards. Right well, I'm not

1467
02:00:45.720 --> 02:00:49.880
saying they won't adhere to standards.
What I'm saying to you is that I

1468
02:00:50.159 --> 02:00:58.159
don't have any any guarantees that they
will adhere to standards. All I know

1469
02:00:58.359 --> 02:01:00.039
is I've used them in the past, and I like him, and I

1470
02:01:00.159 --> 02:01:05.760
don't mind making recommendations to you.
But what I'm trying to say is is

1471
02:01:05.840 --> 02:01:09.880
that I don't want you to hold
me and say, oh, you told

1472
02:01:09.920 --> 02:01:13.479
me they would be pretty damn good. You know what I'm saying, because

1473
02:01:13.680 --> 02:01:16.159
I can't tell you that. But
the two that I have used in the

1474
02:01:16.319 --> 02:01:29.079
past that have worked. One is
Baja Auto Transport Baja and it's three oh

1475
02:01:29.239 --> 02:01:43.119
three eight seven two thirty six seventy
two okay, okay. And then the

1476
02:01:43.399 --> 02:01:47.319
other one, the other one is
hold on, I gotta find it.

1477
02:01:47.960 --> 02:01:54.920
And again, like I said,
oh, JS Auto Transport seven seven four

1478
02:01:56.239 --> 02:02:08.119
eight five five seventeen four three.
But I can't tell you that that's you

1479
02:02:08.199 --> 02:02:10.800
know, they're going to do a
perfect job. I can tell you that

1480
02:02:10.920 --> 02:02:15.640
I've used them. Sure, I
just didn't want to get caught up in

1481
02:02:15.720 --> 02:02:19.319
the well. Now we need more
money because we didn't realize that we had,

1482
02:02:19.560 --> 02:02:25.399
you know, more tolls or and
by the way, watch out for

1483
02:02:25.520 --> 02:02:30.960
the ones that drive your car.
No, no, this would be you

1484
02:02:30.039 --> 02:02:36.039
know, on an open air carrier, door to door, taxes, insurance,

1485
02:02:36.800 --> 02:02:41.840
gas tolls, everything. And by
the way, speaking of driving,

1486
02:02:42.600 --> 02:02:46.279
there is nothing wrong with hiring you
know somebody, you know, a neighbor,

1487
02:02:46.359 --> 02:02:51.079
kid, college student, whatever,
to take your car somewhere and fly

1488
02:02:51.199 --> 02:02:54.520
him back home. Either. I
mean, I'm serious when I say that

1489
02:02:54.640 --> 02:02:57.960
there's sometimes that's you're retired. I
could do that too, and I fly

1490
02:02:58.119 --> 02:03:00.680
for freeze, so it's not a
big deal. Just that you know these

1491
02:03:00.720 --> 02:03:03.560
are in the neighborhood of five to
eight hundred dollars. It might be just

1492
02:03:03.680 --> 02:03:09.239
simpler to let them take it for
me. Yeah, that's true, So

1493
02:03:09.439 --> 02:03:11.840
try those. Let you know what. I would love though, Ken,

1494
02:03:11.960 --> 02:03:15.520
if you can give me some feedback
on anybody you do use, because we're

1495
02:03:15.560 --> 02:03:19.840
trying to build up a reference here. Thank you. Sure three three three

1496
02:03:19.960 --> 02:03:25.159
h three seven one three talk seven
one three eight two five five. Hey

1497
02:03:25.960 --> 02:03:30.399
Alex, what's going on? Hey
Tom? Thanks for taking my call.

1498
02:03:31.039 --> 02:03:38.279
Yes, ma'am, I have an
insurance question. Yeah I am. Can

1499
02:03:38.359 --> 02:03:43.399
you hear me? I? Sure
can? Okay, I have I am

1500
02:03:43.520 --> 02:03:49.119
currently going to change insurance companies.
Okay, but now I have a current

1501
02:03:49.239 --> 02:03:54.600
claim with my current insurance company.
Am I okay? What kind of a

1502
02:03:54.720 --> 02:04:01.039
claim? Home own the homeowners?
Okay? What is it for a hell

1503
02:04:01.119 --> 02:04:12.159
damage? Yes? Okay? Now
what is your question? Shifting? I'm

1504
02:04:12.199 --> 02:04:16.680
shifting otto and home to the new
company. Did you find the new company?

1505
02:04:18.479 --> 02:04:24.319
Huh? Did you find the new
company? Yes? How did you

1506
02:04:24.479 --> 02:04:31.279
do that? I have recommendation did
you go by coverage and price or by

1507
02:04:31.359 --> 02:04:36.479
recommendation? No. I called and
talked to him, and I went by

1508
02:04:36.920 --> 02:04:43.359
coverage. And what I'm asking you
is are you going from what company to

1509
02:04:43.479 --> 02:04:50.199
what company? I'm just curious.
I'm going from Shelter Insurance to State Farmed.

1510
02:04:55.199 --> 02:05:00.960
Okay, Okay, I okay,
listen. I don't know what went

1511
02:05:00.039 --> 02:05:04.840
on with Shelter, but I'm telling
you you could not make a bigger mistake

1512
02:05:05.439 --> 02:05:14.920
than going to State Farm. Okay, let me let me explain this now.

1513
02:05:15.720 --> 02:05:24.880
My grandson drives my vehicle, and
Shelter wanted three thousand to put him

1514
02:05:25.000 --> 02:05:30.239
on my policy. Shane Farm wanted
less than half of that to add him

1515
02:05:30.279 --> 02:05:34.920
to my policy. Go with a
sure thing Denver's best roofer Excel Roofing dot

1516
02:05:35.039 --> 02:05:42.680
com. You don't pay a cent
until you're content. Time for an insurance

1517
02:05:42.800 --> 02:05:47.239
checkup, free no obligation comparison call
Compass Insurance paying too much your coverage at

1518
02:05:47.279 --> 02:05:50.960
dozens of insurance companies find out now
three all three seven to seven to one

1519
02:05:51.079 --> 02:05:55.760
help. You'll think you're his only
customer When you choose Frank durand the real

1520
02:05:55.840 --> 02:06:00.840
estate Man dot com to list your
home with Remax Alliance three nine two zero

1521
02:06:00.960 --> 02:06:12.720
sixteen twenty two. Hi Tom Archino
three O three seven one three talks seven

1522
02:06:12.720 --> 02:06:17.840
one three eight two five five renew
Home Innovations. You want the finest showers

1523
02:06:18.319 --> 02:06:24.000
put in where that old ugly tub
shower combos, get it torn out,

1524
02:06:24.079 --> 02:06:28.079
put this beautiful tub in there.
You will renew Home Innovations dot Com not

1525
02:06:28.199 --> 02:06:30.760
only get it done in two or
three days. With stone walls, no

1526
02:06:30.199 --> 02:06:34.880
stone resin, no no maintenance.
They look like beautiful stone and no doors,

1527
02:06:34.960 --> 02:06:40.000
no thresholds to walk over. You
can just glide right in. And

1528
02:06:40.199 --> 02:06:45.119
also perimeter dreams. It's just beautiful. And that's renew Home Innovations dot Com

1529
02:06:45.159 --> 02:06:48.119
three oh three nine zero four,
two thousand and seventy two months to pay

1530
02:06:48.199 --> 02:06:54.279
no interest three oh three nine zero
four, two thousand. Now we are

1531
02:06:54.399 --> 02:06:59.039
talking about your problems, questions,
complaints right now. Thomas. What's going

1532
02:06:59.079 --> 02:07:03.000
on? Thomas? What's going on? Hey, longtime listener? Can you

1533
02:07:03.039 --> 02:07:05.880
hear me? Okay? I sure
can, man, what's happened in?

1534
02:07:06.960 --> 02:07:12.720
Okay? I have a twenty fifteen
Ford Edge. I took it in and

1535
02:07:12.800 --> 02:07:15.439
I don't know whether this is an
issue with groove or with the Ford mortar

1536
02:07:15.520 --> 02:07:20.000
company. But I took it into
Groove Auto back in October of last year

1537
02:07:20.199 --> 02:07:27.399
for a noise coming from the front
end, and they deemed it that it

1538
02:07:27.600 --> 02:07:33.720
was a axle issue with the front
right passenger side axle. They kept it.

1539
02:07:33.840 --> 02:07:38.800
The part was on back ordered forever
and ever. I kept texting the

1540
02:07:38.840 --> 02:07:42.800
guy back and forth. Finally,
at one point he said, the part

1541
02:07:42.880 --> 02:07:45.640
came in. They put the part
in, drove it away. What did

1542
02:07:45.680 --> 02:07:49.439
they say the part? What did
they say? You needed a front axle

1543
02:07:50.279 --> 02:07:54.680
the left side or the right side? Do you needed the whole axle?

1544
02:07:54.720 --> 02:07:58.119
Okay? So they installed a new
front axle. Got it well, they

1545
02:07:58.199 --> 02:08:01.560
said, they installed the front new
apple. So when I drove away from

1546
02:08:01.800 --> 02:08:05.079
the dealership that day after they said
they did, they charged me one hundred

1547
02:08:05.119 --> 02:08:11.239
bucks, which was the warranty that
I had on it that I have through

1548
02:08:11.359 --> 02:08:15.359
us. Are you saying, are
you saying they lied to you? Well,

1549
02:08:15.439 --> 02:08:16.840
I get it home, I put
it up on a lift. I

1550
02:08:16.880 --> 02:08:20.600
look underneath it and it looks like
it's the same exact axle that was in

1551
02:08:20.680 --> 02:08:26.560
there, I mean dirty and looks
exactly the same. So I called the

1552
02:08:26.640 --> 02:08:30.000
guy. I took it back in
there the next day and he kept it

1553
02:08:30.600 --> 02:08:35.640
and I just got the car back
last week and according to Ford, this

1554
02:08:35.000 --> 02:08:39.279
is a part that is what they
call. According to Gruvado, Ford is

1555
02:08:39.359 --> 02:08:43.239
on a stop sale, which means
it's no longer. They can't sell it.

1556
02:08:43.720 --> 02:08:46.760
They cannot replace it, they cannot
sell it. It's a forward part,

1557
02:08:46.840 --> 02:08:50.239
but it is unavailable. So in
order for me to get this done

1558
02:08:50.319 --> 02:08:52.159
now, I have to go to
a separate No. No, no,

1559
02:08:52.279 --> 02:08:56.199
no, Thomas, Thomas, Thomas, you're glossing over the main point.

1560
02:08:58.000 --> 02:09:03.960
They charged you and said they replaced
it. Yeah, but it makes the

1561
02:09:03.039 --> 02:09:05.159
same noise and they said it was
another ba No, no, no,

1562
02:09:05.560 --> 02:09:09.279
Thomas, are you missing what you
just said. Here's what you said.

1563
02:09:09.760 --> 02:09:16.079
You said they charged me to replace
the front axle when I took it back

1564
02:09:16.239 --> 02:09:18.640
because it looked the same. They
said, we can't sell you that axle,

1565
02:09:20.000 --> 02:09:22.319
So which is it. Did they
charge you to replace it and just

1566
02:09:22.520 --> 02:09:28.600
lie to you? No, they
charged me. They said they replaced it.

1567
02:09:28.279 --> 02:09:33.199
When I drove the vehicle away from
the dealership, the same problem was

1568
02:09:33.279 --> 02:09:37.439
there. I listen, I heard
that part. So then you said they

1569
02:09:37.560 --> 02:09:41.840
could not sell it to you,
Then why did they charge you for it?

1570
02:09:43.439 --> 02:09:45.399
That's what I want to know.
And then on top of that,

1571
02:09:45.479 --> 02:09:48.199
okay, so hold on, you
actually let me get this straight. Groove

1572
02:09:48.279 --> 02:09:52.800
actually said to you, now,
Thomas, we charged you for this new

1573
02:09:52.880 --> 02:09:56.439
axle because you need it, but
we're not allowed to sell it to you,

1574
02:09:56.800 --> 02:09:58.840
but we're going to charge you for
it anyway. That's what you're telling

1575
02:09:58.840 --> 02:10:03.720
me me. No, no,
no, no, okay. They charged

1576
02:10:03.760 --> 02:10:05.920
me for it, and they replaced
it. When I drove it away that

1577
02:10:05.079 --> 02:10:11.079
day, I was assuming that the
issue was gone okay and the car was

1578
02:10:11.399 --> 02:10:15.119
fine when I drove it home.
Oh no, I know you don't have

1579
02:10:15.239 --> 02:10:18.000
to say it all again. Did
they replace it or not the first time?

1580
02:10:20.479 --> 02:10:22.880
That I'm wondering if they did,
because why is it the same noise

1581
02:10:22.920 --> 02:10:28.000
there? If they said they replaced
it, because maybe they misdiagnosed it.

1582
02:10:28.239 --> 02:10:33.760
But I have another question for you. How did they replace it if apparently

1583
02:10:33.840 --> 02:10:37.159
they're not allowed to sell them.
Well, according to them, they got

1584
02:10:37.199 --> 02:10:43.000
the part in and now they're telling
me that the okay on what they call

1585
02:10:43.079 --> 02:10:46.680
a stop sell and I get it
or so since so what they're saying is

1586
02:10:48.119 --> 02:10:50.600
since they replaced it the first time, they can no longer get it.

1587
02:10:50.800 --> 02:10:56.159
I okay. Now it makes complete
sense. So Thomas, we have to

1588
02:10:56.239 --> 02:11:00.520
figure out if it was if you
were charged for something they did or not,

1589
02:11:01.199 --> 02:11:03.159
and for that we need to send
it to somewhere we trust. Where

1590
02:11:03.199 --> 02:11:07.760
are you Where are you located?
I'm in Littleton and I went to Groove

1591
02:11:07.880 --> 02:11:13.079
Forward because they're the ones that I
get. Absolutely they've worked on my car

1592
02:11:13.199 --> 02:11:16.079
before with the transmission is yeah,
but we don't know if they replaced it

1593
02:11:16.239 --> 02:11:20.279
or not. At this point we're
still on shore, right, I might

1594
02:11:20.359 --> 02:11:22.479
okay because it looks like the same
asso that was there before I took it

1595
02:11:22.560 --> 02:11:26.039
in there. All right, then
hold on and let's come up with some

1596
02:11:26.159 --> 02:11:28.359
recommendation. Hold on, okay,
I really I'm backed up on this break,

1597
02:11:28.439 --> 02:11:31.760
but you hang in there and we'll
figure this out. Frank durand the

1598
02:11:31.800 --> 02:11:37.680
real estate Man if you need,
if you need a free analysis of what

1599
02:11:37.800 --> 02:11:41.560
your house will sell for, it's
free of charge, detailed to the point,

1600
02:11:41.800 --> 02:11:43.479
and it'll give you confidence. Now
you don't have to list, but

1601
02:11:43.600 --> 02:11:48.239
it'll do it free. Three oh
three nine to zero, sixteen twenty two.

1602
02:11:48.279 --> 02:11:50.600
Franc durand the real estate Man dot
Com go with a sure thing,

1603
02:11:50.760 --> 02:11:56.159
Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're

1604
02:11:56.239 --> 02:12:03.520
content time for an insurance check up
free no obligation. In comparison, call

1605
02:12:03.680 --> 02:12:07.560
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

1606
02:12:07.680 --> 02:12:11.960
three all three seven to seven to
one help. You'll think you're his only

1607
02:12:11.079 --> 02:12:15.840
customer when you choose Frank durand the
real estate man dot com to list your

1608
02:12:15.920 --> 02:12:26.239
home with Remax Alliance three all three
nine two zero sixteen twenty two. I'm

1609
02:12:26.319 --> 02:12:28.720
Tom Martine. You're troubleshooter three oh
three seven to one three talk. We

1610
02:12:28.840 --> 02:12:33.880
often get this inquiry. People had
work done on a car. They paid

1611
02:12:33.960 --> 02:12:37.680
for it, but they had the
same problem, by the way. There's

1612
02:12:37.720 --> 02:12:41.039
a way around that, by the
way, and that is when you have

1613
02:12:41.159 --> 02:12:45.640
an invoice to make sure they're doing
their job correctly. Create a little mini

1614
02:12:45.800 --> 02:12:48.880
contract. So Thomas went in there
with a noise and they said you need

1615
02:12:48.960 --> 02:12:54.520
the front axle replaced. So on
the contract they probably put they were going

1616
02:12:54.560 --> 02:12:58.600
to replace the front axle. What
you need to make a note of is

1617
02:12:58.680 --> 02:13:07.479
this will repla place front axle to
do away or to address the noise from

1618
02:13:07.560 --> 02:13:09.640
the left front or something like that. So you create a little contract.

1619
02:13:11.079 --> 02:13:13.960
So when you go back and say, wait a minute, you didn't do

1620
02:13:13.079 --> 02:13:18.279
what you said. Now, in
Thomas's case, he looked at it and

1621
02:13:18.399 --> 02:13:24.800
it doesn't even look like they replaced
the axle. So Thomas, that's out

1622
02:13:24.800 --> 02:13:26.880
and out fraud of that happened.
How much were you charged for this?

1623
02:13:28.840 --> 02:13:33.119
Well, the warranty company took care
of most of it, but I paid

1624
02:13:33.159 --> 02:13:37.279
one hundred dollars. What warranty company, by the way, it was Carshield

1625
02:13:37.520 --> 02:13:41.319
and they basically put me through the
ringer or to even replace that. But

1626
02:13:41.439 --> 02:13:46.119
here's the here's the big issue.
Now they have had the car since October.

1627
02:13:46.520 --> 02:13:50.479
According to them, this part has
been back ordered from Ford. Well

1628
02:13:50.560 --> 02:13:52.720
that's what I want to check out. I want to check out all of

1629
02:13:52.800 --> 02:13:56.640
this for you, and we can
do it with one of our experts.

1630
02:13:56.960 --> 02:13:58.640
So if you want to hold on, we can send you over to shard

1631
02:13:58.680 --> 02:14:01.760
in All Tech to get it checked
free of charge, just to see if

1632
02:14:01.760 --> 02:14:05.560
they replaced it, and then we'll
take it from there.