WEBVTT 1 00:00:00.200 --> 00:00:13.080 Thank y'all ripped up news you needed. That's so you don't have you come 2 00:00:13.199 --> 00:00:20.760 running just as fast as we can. Shoot's gonna help come. This is 3 00:00:20.800 --> 00:00:27.440 the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here, Welcome 4 00:00:27.480 --> 00:00:32.280 to the show. Three oh three seven one three talk three oh three seven 5 00:00:32.320 --> 00:00:36.840 one three eight two five five. What's going on? Let's solve problems, 6 00:00:36.920 --> 00:00:41.200 Let's answer questions, let's take complaints. Let's make your life just a little 7 00:00:41.200 --> 00:00:44.840 easier. All you have to do is give us a call. And by 8 00:00:44.960 --> 00:00:48.520 the way, we have people on the lines. And then I'm going to 9 00:00:48.719 --> 00:00:53.079 uh go back to a topic. If we have time on some laws that 10 00:00:53.159 --> 00:00:57.880 I did research. I finally had a chance to research some Look, well 11 00:00:58.039 --> 00:01:03.039 I call them laws. I should not call them laws proposed laws, which 12 00:01:03.079 --> 00:01:07.079 are bills. Bills go through the House or the Senate. If authored by 13 00:01:07.120 --> 00:01:12.000 the Senate, it's a Senate bill, it's SB and then the year twenty 14 00:01:12.040 --> 00:01:17.120 four dash and then the number for the bill. If it's authored in the 15 00:01:17.159 --> 00:01:21.200 Senate, it would be SB or HB. So HB is a House bill, 16 00:01:21.359 --> 00:01:23.799 SB is a Senate bill. These are state bills I'm talking about again. 17 00:01:23.840 --> 00:01:27.799 The first designation is the year. The second designation is the number given 18 00:01:27.840 --> 00:01:34.599 to the bill, and then a short title for the bill. And there 19 00:01:34.640 --> 00:01:38.760 are some people told me about yesterday that frankly I found a little hard to 20 00:01:38.799 --> 00:01:42.439 believe, but I looked them up. So we'll talk about that. Right 21 00:01:42.439 --> 00:01:46.200 now. I want to talk to Greg. His sister has an issue, 22 00:01:46.239 --> 00:01:49.799 I believe with car insurance. Hello, Greg, what's going on? Hi? 23 00:01:49.920 --> 00:01:53.480 Tom? I really appreciate you taking mind. It's happen to man. 24 00:01:55.439 --> 00:02:01.280 My sister is in New York State and she has a twenty seven PIA sportage 25 00:02:01.959 --> 00:02:10.439 and she inadvertently lost her insurance due to a glitch in her payment. She 26 00:02:10.919 --> 00:02:15.919 always is on time, but she lost her insurance. Now, hold on, 27 00:02:15.960 --> 00:02:20.039 this is really important because I know you're building a case here, so 28 00:02:20.039 --> 00:02:23.120 so I want you to know something, and everyone everyone listening. Really, 29 00:02:23.439 --> 00:02:27.319 you never have to build a case with me. You can tell me she 30 00:02:27.439 --> 00:02:30.280 forgot to pay. I don't care. I mean we'll we'll. I need 31 00:02:30.280 --> 00:02:31.879 the truth, though, So when you say a glitch in her payment, 32 00:02:32.479 --> 00:02:37.960 I let's sort that out. Apparently he's Here's what I'm getting was her insurance 33 00:02:38.039 --> 00:02:42.319 lapsed and she didn't know it? Yes, Okay, here's what I want 34 00:02:42.360 --> 00:02:45.960 to know. How was there a glitch in her payment? Normally a payment 35 00:02:46.039 --> 00:02:49.520 is made or it's not, so how was there a glitch? Well, 36 00:02:49.800 --> 00:02:54.879 she doesn't do the computer stuff much, so she pays her bills or the 37 00:02:55.080 --> 00:03:00.240 She paid her insurance bill anyway over the phone, which she has for a 38 00:03:00.319 --> 00:03:04.520 long time, and it was in August of last year. She gave the 39 00:03:04.560 --> 00:03:09.800 card number to the people for the full six months and she didn't realize hold 40 00:03:09.879 --> 00:03:15.960 on, so she paid. She paid her six month premium on the phone 41 00:03:16.719 --> 00:03:24.479 in August. Yeah, okay, and then and then she was well, 42 00:03:24.960 --> 00:03:30.960 let me back up here. She didn't find out that it was expired until 43 00:03:31.120 --> 00:03:35.960 it had been a couple of months, which really scared her because she paid 44 00:03:35.960 --> 00:03:39.120 it like she always does, and it somehow somebody forged so she got to 45 00:03:39.319 --> 00:03:45.439 notice that her insurance was lapsed. Is that right? Yes? That is 46 00:03:45.520 --> 00:03:49.360 okay. Here's what I want to do for you, Greg, because rather 47 00:03:49.439 --> 00:03:53.400 than make you tell the story twice, what I'd like to do is get 48 00:03:53.439 --> 00:03:59.439 one of our insurance experts on to listen along with me to give some Okay, 49 00:03:59.639 --> 00:04:03.439 So, Kashina, if you could get Compass on, I would like 50 00:04:03.879 --> 00:04:10.560 for them to weigh in on lapsed insurance because there are requirements for notice and 51 00:04:10.599 --> 00:04:13.240 all of that. So Greg, and even though it's New York, it 52 00:04:13.280 --> 00:04:16.319 would be relatively the same. So hang on and we'll talk about that. 53 00:04:16.439 --> 00:04:20.800 Okay, hang on, Katie, it's your turn with Lift. What's going 54 00:04:20.839 --> 00:04:24.720 on? And we'll go back to Greg. So be listening. That's an 55 00:04:24.720 --> 00:04:30.639 important one because so many people have reasons their payment wasn't made. But are 56 00:04:30.680 --> 00:04:34.240 they legit for keeping the insurance in force? Now? Katie, welcome? 57 00:04:35.160 --> 00:04:40.879 Hi Tom? How are you good? What's going on with you? I'm 58 00:04:40.920 --> 00:04:46.160 actually I'm here with my boyfriend Dustin. I I'm let's see. This was 59 00:04:47.079 --> 00:04:56.000 on March sixth. I got my boyfriend a ride back to our place from 60 00:04:56.079 --> 00:05:00.279 work. So you got them a ride, meaning you used your AP app 61 00:05:00.360 --> 00:05:05.199 to get him the ride. Right, Okay, it's my card, I'm 62 00:05:05.240 --> 00:05:10.560 getting right. But was it on his phone? Here's what I need to 63 00:05:10.600 --> 00:05:14.600 know. Did he call for the ride with your account? Did he log 64 00:05:14.639 --> 00:05:17.360 into your account? No? I called for it. And then you have 65 00:05:17.439 --> 00:05:23.639 the option to change who the writer is. Got it so it's easier so 66 00:05:23.680 --> 00:05:28.079 that they know that it's not the rot person that they're picking up for safety. 67 00:05:28.120 --> 00:05:34.040 Got it okay, So he came home and everything was fine. He 68 00:05:34.279 --> 00:05:43.959 was he was fine, everything was perfect. He was completely sober. Then 69 00:05:44.079 --> 00:05:49.279 let's see on. Oh oh, there's a story coming. He's completely sober 70 00:05:49.319 --> 00:05:53.720 and he was fine. Was he accused of? Tell the rest of the 71 00:05:53.800 --> 00:05:57.079 story. Now, tell the rest of the story. It was? Was 72 00:05:57.079 --> 00:05:59.639 it the next day? It was? The next day I got I got 73 00:05:59.680 --> 00:06:05.160 a notification saying that I had I have now the ride was an originally fourteen 74 00:06:05.279 --> 00:06:13.399 dollars, and I got a notification the next day saying that I had a 75 00:06:13.519 --> 00:06:21.000 fee for eighty dollars for damages because my boyfriend was so drunk and he apologized 76 00:06:21.079 --> 00:06:27.600 when he dropped him off, saying I will tip you so that you can 77 00:06:27.639 --> 00:06:31.879 clean that up, and be saying that he puked. I looked into it, 78 00:06:31.920 --> 00:06:38.920 and it was. I came to find that this is a big deal. 79 00:06:39.000 --> 00:06:41.759 It's going on with a lot of people running. Now, now, 80 00:06:41.759 --> 00:06:44.959 wait a minute, Wait a minute, are you saying they purposely do that? 81 00:06:45.399 --> 00:06:47.240 Really? Do you really believe? Now, I'm not saying, by 82 00:06:47.279 --> 00:06:50.560 the way, he was drunk and he did puke, but do you really 83 00:06:50.639 --> 00:06:55.680 do you really want to expand upon it? To say that lyft drivers on 84 00:06:55.800 --> 00:07:01.600 purpose are surcharging people for puking. I do because I have I have the 85 00:07:01.639 --> 00:07:10.800 screenshots of the report saying that that is what the driver said that my boyfriend 86 00:07:10.839 --> 00:07:14.720 told him if I could jump in here, just for go ahead, Dustin, 87 00:07:14.839 --> 00:07:18.399 go ahead. So what happened? You know? He picked me up, 88 00:07:19.360 --> 00:07:24.000 I'd be cordially greeted each other, didn't say another word to each other 89 00:07:24.040 --> 00:07:27.040 the entire ride. He dropped me off, I got out of the car, 90 00:07:27.160 --> 00:07:30.360 everything was fine. The next day there's this eighty dollars fee and an 91 00:07:30.399 --> 00:07:36.279 engineeringport saying that I vomited all over the car and into the cup holders, 92 00:07:36.279 --> 00:07:44.959 and I promised extra for the trouble, which absolutely never occurred. So Dustin, 93 00:07:45.279 --> 00:07:48.800 you had nothing to that night and never was You were never sick in 94 00:07:48.839 --> 00:07:55.199 that car? Oh yeah, not at all. My best guess is maybe 95 00:07:55.639 --> 00:08:00.519 either this driver confused me with another later, right, do you think, 96 00:08:00.600 --> 00:08:05.000 Dustin? Do you think? Do you think he confused you or just wanted 97 00:08:05.040 --> 00:08:09.879 to collect money? Now here's here's where that gets a little a little tricky, 98 00:08:09.879 --> 00:08:13.800 because the only way that we could like I mean, I of course 99 00:08:15.399 --> 00:08:18.399 let me back up here. Of course we disputed the charge with Lifts because 100 00:08:18.399 --> 00:08:20.879 we were so you know, bewildered, and when they didn't do anything about 101 00:08:20.920 --> 00:08:24.439 it, they decided with the driver. We decided to try to contact the 102 00:08:24.519 --> 00:08:33.519 driver for the only means available, which was the lost item like get it? 103 00:08:33.559 --> 00:08:39.039 Like yeah, okay, cool. So we started talking to the driver 104 00:08:39.320 --> 00:08:41.840 and he's telling me that I vomited all over the car and I was like, 105 00:08:41.879 --> 00:08:45.080 listen, man, you gotta have me now. How did you So 106 00:08:45.240 --> 00:08:48.159 did you talk to him or was this by email or text? This is 107 00:08:48.279 --> 00:08:54.679 this is like a chat line through Lift, basically a text with the driver 108 00:08:54.879 --> 00:08:58.039 himself exactly, Yeah, okay, go ahead. If you lost you know, 109 00:08:58.120 --> 00:09:01.519 your phone in the car, you need to contact a dry. This 110 00:09:01.559 --> 00:09:07.600 is fascinating to me because I'm thinking to myself, what would happen if this 111 00:09:07.720 --> 00:09:09.799 happened to me? How do you prove your innocence? So to speak? 112 00:09:09.840 --> 00:09:13.840 I mean, Mark, what do you think about? Mark? Are you 113 00:09:13.879 --> 00:09:18.080 there by the way right now? I can't see on the YouTube if you're 114 00:09:18.080 --> 00:09:22.360 there or not? But I don't know what the hell I would do if 115 00:09:22.440 --> 00:09:28.240 I was accused of something like this. So well, we're going to get 116 00:09:28.240 --> 00:09:31.960 to the bottom of it. I wonder if other people have had this same 117 00:09:31.159 --> 00:09:37.679 problem. So go ahead with the rest of your story, Dustin. Okay. 118 00:09:37.799 --> 00:09:39.360 So, yeah, I'm describing myself. I said, Hey, you 119 00:09:39.360 --> 00:09:43.519 know, I was the guy with a skateboard, got blonde hair. I'm 120 00:09:43.559 --> 00:09:46.879 trying to give him any kind of clues to say, like, I don't 121 00:09:46.879 --> 00:09:48.600 know if another guy. By the way, Dustin, may I ask do 122 00:09:48.679 --> 00:09:54.519 you drink? Oh no, I really don't like alcohol like I okay, 123 00:09:54.600 --> 00:09:58.720 okay, keep going, okay, years ago. Yeah, it just doesn't 124 00:09:58.759 --> 00:10:03.200 do it for me. Anyways. Uh uh Yeah, I'm trying to describe 125 00:10:03.240 --> 00:10:07.480 myself and he's just being pretty uh, I'm pretty rude about the whole thing. 126 00:10:07.080 --> 00:10:11.519 Yeah, and you know, said something about uh I promised to tip 127 00:10:11.600 --> 00:10:16.240 him, and I mean, like I was just I just all he could 128 00:10:16.240 --> 00:10:20.320 do is pretty much repeat myself at this point. And then when he ended 129 00:10:20.360 --> 00:10:24.039 the chat, he said that he had returned a lost item and lift charged 130 00:10:24.120 --> 00:10:33.159 us another twenty dollars. Wait a minute, wait one hundred dollars. One 131 00:10:33.279 --> 00:10:35.639 hundred dollars, So why were you no after you talk to him, they 132 00:10:35.720 --> 00:10:41.919 surcharged you again. Yes, yes, because he ended the chat by saying 133 00:10:41.000 --> 00:10:45.399 he returned a lost item. Again, this was the only way we can 134 00:10:45.440 --> 00:10:48.919 contact the man. If you have a lost item, Tom, what happens 135 00:10:50.000 --> 00:10:52.559 is the driver will tell you where you can come pick it up, so 136 00:10:52.679 --> 00:10:56.279 you drive out to wherever and then they give you the lost item. But 137 00:10:56.320 --> 00:11:03.720 they charge you twenty bucks to do that apparently. So yeah, we don't 138 00:11:03.840 --> 00:11:05.960 know that's how they do it. I understand what you're saying. There was 139 00:11:07.039 --> 00:11:11.279 no lost item, but when you do leave something in a lifter or no, 140 00:11:11.399 --> 00:11:13.399 I get it. I get it. Hey, Mark, what would 141 00:11:13.440 --> 00:11:16.120 you do? Though? Seriously, sue, I wouldn't even think twice about 142 00:11:16.120 --> 00:11:22.279 it. Now, Mark has sued ride shares before. Yep, that's right. 143 00:11:22.360 --> 00:11:28.159 I have successfully sued a ride share. Now Mark, about that? 144 00:11:28.279 --> 00:11:30.919 Mark? No, No, we're going to tell you publicly. Hold on, 145 00:11:31.120 --> 00:11:35.440 but we're going to tell you both. We won't give you legal advice. 146 00:11:35.480 --> 00:11:39.080 What we give you is what's called logistical advice. It's practical. Yes, 147 00:11:39.600 --> 00:11:45.480 okay. So first and foremost, Mark, how do they find And 148 00:11:45.879 --> 00:11:48.720 I know, I just want you to tell everyone. How did you find 149 00:11:48.799 --> 00:11:58.759 who to serve? Mark? Did he go away? So? The people 150 00:11:58.840 --> 00:12:05.879 they I sued actually had a recruiting office in town, so I was able 151 00:12:05.919 --> 00:12:11.240 to find them. It was a different ride sharing company than who they're referring 152 00:12:11.279 --> 00:12:15.320 to, but there was one. I have not looked at Lyft, but 153 00:12:15.399 --> 00:12:20.759 I would sue. I would assume there probably is some secretary of staffsolute tis 154 00:12:20.960 --> 00:12:26.159 absolutely absolutely. If you go to the reference, if you go to the 155 00:12:26.200 --> 00:12:31.639 Colorado Secretary of State, I'll look over break. Yeah, And then what 156 00:12:31.679 --> 00:12:35.360 we'll do is you will tell you who the registerrate. Well, once she 157 00:12:35.480 --> 00:12:39.200 finds who to serve, then what Well, then you're going to fill out 158 00:12:39.200 --> 00:12:43.240 the paperwork. In fact, I'm going to have a website real sooner. 159 00:12:43.320 --> 00:12:46.480 We're going to have a website where you click one thing, you can download 160 00:12:46.519 --> 00:12:50.679 this paperwork. Then you're going to file it in whatever county had happened. 161 00:12:50.720 --> 00:12:52.360 So if you got the ride in Denver, I would do it in Denver. 162 00:12:52.639 --> 00:12:56.279 So then you're going to file it with the court. And generally what's 163 00:12:56.320 --> 00:13:01.159 going to happen because it's a big company, they're going to you're only asking 164 00:13:01.200 --> 00:13:03.919 for a couple hundred bucks. They're gonna have a decision to make. Decision 165 00:13:05.000 --> 00:13:09.080 number one, pay you the money a couple hundred bucks. Decision number two, 166 00:13:09.399 --> 00:13:13.200 they're gonna have to ask the court if they can get representation, meaning 167 00:13:13.360 --> 00:13:20.039 higher outside council. Because the chances of Lift having counsel on the payroll in 168 00:13:20.120 --> 00:13:22.360 this state are pretty low. So let's say they don't. They're going to 169 00:13:22.480 --> 00:13:26.799 hire council and probably pay five hundred bucks an hour. So most likely what's 170 00:13:26.799 --> 00:13:31.320 going to happen is they're going to cut you a check really quick. Now 171 00:13:31.399 --> 00:13:39.000 here's what I want to know. I'm not sure Lyft Lift LLC is listed 172 00:13:39.080 --> 00:13:43.000 here, but I'm not sure it's the same company. What is the official 173 00:13:43.080 --> 00:13:48.240 name of Lyft? Do we know? I found a registered agent, but 174 00:13:48.279 --> 00:13:52.799 I'm not sure if it's the right one. Mark. Do you know the 175 00:13:52.840 --> 00:13:56.080 official name? Well, I had, Like I said, over I will 176 00:13:56.080 --> 00:14:01.000 find out overbreak if there is one. Yeah, I'm going to go to 177 00:14:01.039 --> 00:14:03.519 their website and find out. But in any case, we're going to do 178 00:14:03.600 --> 00:14:07.960 that if you hang on and give you some instruction on at least who to 179 00:14:07.039 --> 00:14:11.360 serve as far as logistically. Again, we're not giving you legal advice, 180 00:14:11.399 --> 00:14:16.279 but we will say this most of the remember, the burgs of proof is 181 00:14:16.320 --> 00:14:20.639 on them. They may have a system that says, hey, our system 182 00:14:20.919 --> 00:14:24.279 allows us to surcharge you, and you agree to it. Yes, but 183 00:14:24.519 --> 00:14:28.720 that's it's actually listen, I just looked it up. It's lift Commas Space 184 00:14:28.879 --> 00:14:33.200 I NC, and they're in good standing and you can serve them. I'm 185 00:14:33.200 --> 00:14:39.360 clicking on it now, but I'm guessing it's yup a Rappa ho Road Centennialfee 186 00:14:39.480 --> 00:14:43.600 Corporation. I have served people there ten times. It's yeah. What they 187 00:14:43.639 --> 00:14:48.559 do is they hire an LLC who becomes their registered agent, so you can 188 00:14:48.639 --> 00:14:52.200 serve them there. But Markle talk to you about that. Three zero three 189 00:14:52.759 --> 00:14:56.120 seven one three eight two five five. By the way, waterpros dot net 190 00:14:56.159 --> 00:14:58.720 the best water systems, the lowest prices. You can get a whole house 191 00:15:00.080 --> 00:15:03.240 system for a little more than three grand. You can get get rid of 192 00:15:03.279 --> 00:15:07.360 the forever chemicals for around twelve hundred. You can get drinking water at the 193 00:15:07.440 --> 00:15:11.120 kitchen sink for about fourteen hundred. Water is our primary nutrient. I mean 194 00:15:11.159 --> 00:15:16.240 next to UH. I mean with food waterpros dot at three O three eight 195 00:15:16.360 --> 00:15:24.480 six two five five five four. 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Okay, let's continue here, and we 204 00:16:11.759 --> 00:16:17.519 have Jeremy with Compass Insurance Group. Jeremy Curzy. Oh, and I want 205 00:16:17.559 --> 00:16:21.919 to ask Jeremy a quick question. Jeremy, Greg says his sister in New 206 00:16:22.000 --> 00:16:23.919 York state. I don't think it really matters. I think most states are 207 00:16:25.039 --> 00:16:30.440 like this. But sure, she pays her premium on the phone. She 208 00:16:30.600 --> 00:16:33.720 calls them, and I guess, Greg, she gives them a credit card 209 00:16:33.799 --> 00:16:38.519 or something over the phone. Whatever. And according to Greg, it was 210 00:16:38.559 --> 00:16:44.480 a six month premium. She paid back in August. But then when did 211 00:16:44.480 --> 00:16:52.720 she find out she did not have insurance? Greg? When the fact? 212 00:16:52.759 --> 00:16:57.440 When? When? Greg? Are you there? Yeah? Two months later? 213 00:16:59.279 --> 00:17:03.160 Yes? In October? So okay, in October she found out she 214 00:17:03.200 --> 00:17:07.799 should did not have insurance. Then what happened, Well, the State of 215 00:17:07.799 --> 00:17:15.839 New York took her license plates away. They are they are impounding her car, 216 00:17:15.960 --> 00:17:21.880 but it is not driveable until May of this year. Wait a minute, 217 00:17:21.920 --> 00:17:22.880 Wait a minute, Wait a minute, wait a minute. In New 218 00:17:23.000 --> 00:17:27.160 York, if you don't have insurance, how do they take your plates? 219 00:17:29.079 --> 00:17:34.400 She had to surrender them. They they also restricted. They didn't give her 220 00:17:34.440 --> 00:17:41.039 the option of simply reinstating insurance, not to my knowledge. Now that doesn't 221 00:17:41.119 --> 00:17:44.519 nope, nope, nope, nope, I've lived there, they said. 222 00:17:44.640 --> 00:17:48.720 I know they're strict about insurance, but they don't make you surrender plates. 223 00:17:48.720 --> 00:17:52.960 So you're not hearing the whole story. I mean I don't. Okay, 224 00:17:52.000 --> 00:17:56.480 So then what happened? Let's just go with your story. She surrendered her 225 00:17:56.480 --> 00:18:02.400 place? Then what Okay, she got she did get insurance for her car 226 00:18:03.799 --> 00:18:07.279 while it was going to be in storage. She's got it stored, not 227 00:18:07.400 --> 00:18:14.119 the state, now, she wait, so she surrendered her plates and stored 228 00:18:14.160 --> 00:18:19.920 it. Yes, yes, and she stored it because apparently the state wanted 229 00:18:19.920 --> 00:18:26.119 it to go to car jail. Well, I don't know about about that, 230 00:18:26.640 --> 00:18:30.720 per se, but they if you're saying New York would not allow her 231 00:18:30.119 --> 00:18:34.559 to put it back on the road. Yes, until May. I don't 232 00:18:34.680 --> 00:18:40.440 understand why it doesn't make sense. Okay, okay, go ahead, Hey 233 00:18:40.480 --> 00:18:42.640 Mark, why don't you look this up because this doesn't sound correct? Okay, 234 00:18:42.720 --> 00:18:49.119 keep going. Yeah, she cannot. She got insurance for it while 235 00:18:49.160 --> 00:18:53.759 it was parked, and then with State Farm. Hey, real quick, 236 00:18:53.880 --> 00:18:57.200 real quick, guys, it is It's very straightforward. If you do not 237 00:18:57.400 --> 00:19:04.000 have valid auto liabil the insurance coverage for your vehicle, you must immediately surrender 238 00:19:04.119 --> 00:19:10.200 the registration in your vehicle plates period, end of story. And that's right 239 00:19:10.279 --> 00:19:14.200 from New York DMV. I wish Colorado would do that quite a Mark, 240 00:19:14.400 --> 00:19:18.400 Mark that yeah, yeah, but but Mark, does this say anything about 241 00:19:18.400 --> 00:19:22.200 going to carjail? Or can you? Can you buy insurance at that point 242 00:19:22.240 --> 00:19:25.960 and reinstate it? What? What's the deal there? Do you not keep 243 00:19:25.960 --> 00:19:29.000 digging? Okay, good, thank you so good. Then keep going, 244 00:19:29.039 --> 00:19:33.519 man. Then what happens, Greg? She she got insurance with State Farm. 245 00:19:33.440 --> 00:19:37.359 It was while it was being stored. How long was it stored? 246 00:19:37.200 --> 00:19:41.200 Well, it still is. It's it's stored until May. She cannot use 247 00:19:41.240 --> 00:19:45.559 it until so she has State Farms what kind of insurance does it? Called? 248 00:19:47.559 --> 00:19:56.599 Just just comprehensive? But but State Farm after a month, I believe 249 00:19:56.559 --> 00:20:02.160 they said, no, discanceled, we can't do it. And the situation 250 00:20:02.359 --> 00:20:07.079 now is hers is the twenty seventeen Kia Sportage. Well hold on, why 251 00:20:07.119 --> 00:20:11.279 did she get comprehensive coverage for it being in storage? Just out of curiosity? 252 00:20:11.359 --> 00:20:15.559 Is it financed? Oh no, no, no, it wouldn't be 253 00:20:15.599 --> 00:20:18.759 financed. Why did she get I mean, I think it's a good idea, 254 00:20:18.839 --> 00:20:22.759 but why did she get the insurance? The state doesn't require insurance on 255 00:20:22.799 --> 00:20:27.240 a stored car, does it? No, but the lender might. Hey, 256 00:20:27.240 --> 00:20:30.440 this is it. She doesn't have a lender. So here's what I 257 00:20:30.519 --> 00:20:34.319 need to know. How did this affect her canceling? This? State Farm 258 00:20:34.440 --> 00:20:40.160 canceled the insurance? Right? Yes, yes. Now the situation then is 259 00:20:40.200 --> 00:20:47.759 she's trying to get her car insured for May so that she can get her 260 00:20:47.839 --> 00:20:51.640 pipes back, so she can I get it. And what's the issue? 261 00:20:52.720 --> 00:20:57.559 No insurance company will insure it because they say that they need proof of quote 262 00:20:59.000 --> 00:21:06.079 passive engine immobilizer and because it's a hot day. Yeah okay, hey Mark, 263 00:21:06.279 --> 00:21:08.599 Mark, Wait what about the car jail? Do they make you put 264 00:21:08.640 --> 00:21:11.359 your car off? No? No, But this is a cat I love 265 00:21:11.400 --> 00:21:15.240 this. You know, for a liberal state, I'm shocked they do this, 266 00:21:15.759 --> 00:21:18.160 especially for a century city. But listen to this. So if your 267 00:21:18.240 --> 00:21:23.279 lapse is over a certain period of time, your driver's license will be suspended 268 00:21:23.720 --> 00:21:29.359 that same amount of days. So if you go six months without insurance, 269 00:21:29.519 --> 00:21:33.279 you lose your license for six months. If that's the case, she would 270 00:21:33.319 --> 00:21:37.119 never get insurance. That's why hold on. That's why she had to store 271 00:21:37.200 --> 00:21:42.759 her car because she lowt her license was suspended. That's exactly what happened. 272 00:21:44.119 --> 00:21:48.240 Then. Now the problem is the reason now it has nothing to do with 273 00:21:48.319 --> 00:21:52.000 what's going on with her license, the fact that that vehicle is one of 274 00:21:52.000 --> 00:21:56.039 the most stolen vehicles in the country. And I'm sure Jeremy can attest to 275 00:21:56.079 --> 00:22:00.480 this. There's a ton of companies that simply will not insure them. You 276 00:22:00.519 --> 00:22:03.480 talk to Jared, Let's talk to Jeremy. Jeremy, is that true. 277 00:22:03.680 --> 00:22:11.200 Are some insurance companies requiring a motor disabler? Yeah, they are. The 278 00:22:11.279 --> 00:22:15.759 problem hasn't fully gone away. I think they've kind of honed in a bit 279 00:22:15.960 --> 00:22:19.720 on more specific models. So when it started, it was just keyas and 280 00:22:19.799 --> 00:22:26.960 Hyundai's and most companies it was ineligible. And then they start, like a 281 00:22:26.000 --> 00:22:30.480 lot of my companies, as long as it's a push button start, they're 282 00:22:30.519 --> 00:22:33.920 okay with it. If it's a key, then they're going to require additional 283 00:22:33.960 --> 00:22:38.240 steps. So, grag, what is your question for us? We have 284 00:22:38.359 --> 00:22:42.519 Jeremy who's an insurance expert. Yeah, what's your question? That he hit 285 00:22:42.559 --> 00:22:47.720 the nail right on the head. That's what they're saying that because it has 286 00:22:47.759 --> 00:22:51.480 a key, they won't ensure it. It has to be a push button. 287 00:22:51.920 --> 00:22:55.079 No, they will insure it. But she has to have a passive 288 00:22:55.519 --> 00:23:00.279 a disabled This is what they're telling her. They will not ensure because it 289 00:23:00.319 --> 00:23:07.839 doesn't have this. She has gotten the certificate from the dealer. Then this 290 00:23:07.920 --> 00:23:14.559 is in Buffalo, New York, and and that won't do it. How 291 00:23:14.559 --> 00:23:18.920 many companies does she talk to, Well, she's talked to Geico and to 292 00:23:19.079 --> 00:23:26.200 State Farm, Progressive, pretty much all the gamut, and they and the 293 00:23:26.400 --> 00:23:33.000 viewler tells her that this vehicle cannot have a push button start, it's not 294 00:23:33.319 --> 00:23:37.119 designed that way. But so, okay, but what about this passive? 295 00:23:38.000 --> 00:23:42.400 This passive disable that's what that's part of the system with a push button or 296 00:23:42.440 --> 00:23:48.279 a proximity start Tom, That's what I'm getting at. Can they can they 297 00:23:48.839 --> 00:23:52.799 install one in a push button car? Oh? Oh, I'm sorry push 298 00:23:52.880 --> 00:23:56.559 button? It's got to be converted from a key to a push button? 299 00:23:56.640 --> 00:24:00.079 Is that right? That's what there? That's what she's been getting from State. 300 00:24:00.200 --> 00:24:03.680 How much will that cost? I mean, we ought to talk about 301 00:24:03.680 --> 00:24:07.359 that. I don't even I didn't even know you could do that. I 302 00:24:07.759 --> 00:24:11.160 think it would be cost prohibitive. I mean it sounds absurd to me. 303 00:24:11.759 --> 00:24:15.599 Yeah, I would just have recall a broker. But Greg, wait, 304 00:24:15.759 --> 00:24:22.440 are you saying are you saying, Jeremy that you think there are companies that 305 00:24:22.599 --> 00:24:26.559 will ensure it? Oh? Absolutely? I mean, for example, for 306 00:24:26.599 --> 00:24:32.359 example, do you are these same companies not ensuring them here? Do you 307 00:24:32.440 --> 00:24:37.680 know I have companies that would take that car here? Okay? But are 308 00:24:37.720 --> 00:24:44.039 they Progressive and State Farm and Geico? You wouldn't know about the State farmatt 309 00:24:44.119 --> 00:24:48.799 Aggressive won't, Okay, State's arm won't, All State won't, Progressive won't. 310 00:24:48.920 --> 00:24:52.480 And the only reason I know this is I've owned a ton of hinds. 311 00:24:52.480 --> 00:24:56.759 Okay, So, Greg, Compass, while they're not licensed to do 312 00:24:56.839 --> 00:25:00.119 business in New York. I don't think so, right, Jeremy, We're 313 00:25:00.119 --> 00:25:04.480 not We're not. Okay. While they're not licensed there, they certainly will 314 00:25:04.480 --> 00:25:11.720 know carriers Geico, Geico, I believe does no, he said Geico specifically 315 00:25:11.759 --> 00:25:17.240 won't. Yeah, she had Geico for years and they won't do it now, 316 00:25:17.839 --> 00:25:23.279 Okay, would would Safeco or Auto Owners or any of those Auto owners 317 00:25:23.359 --> 00:25:26.039 is going to require to be pushed starred. But there see a lot of 318 00:25:26.039 --> 00:25:30.319 those type of companies. They might not be in New York, or if 319 00:25:30.319 --> 00:25:33.359 they are, they're not going to be competitive in a case like New York. 320 00:25:33.400 --> 00:25:37.200 If we're talking Arizona, Wyoming, it would be the same thing. 321 00:25:37.240 --> 00:25:41.200 But in New York, I would call a local broker. They're going to 322 00:25:41.240 --> 00:25:45.680 have a whole gamut of companies that you know, probably aren't even in Colorado. 323 00:25:45.480 --> 00:25:52.440 It's highly likely they're going to have options for the key vehicle that you 324 00:25:52.480 --> 00:25:56.079 know, Progressive Geico. She truy what kind of insurance is she trying to 325 00:25:56.079 --> 00:26:00.000 get? First of all, is she trying to get comp and collision and 326 00:26:00.079 --> 00:26:07.279 end liability or just liability. She's probably trying to get the whatever she needs. 327 00:26:08.279 --> 00:26:12.559 Well, all she needs, all you ever need is liability to protect 328 00:26:12.599 --> 00:26:18.079 others. They don't give a squat if you have comprehensive or that's a good 329 00:26:18.160 --> 00:26:21.799 question for Jeremy. Jeremy, these companies that we're talking, they won't cover 330 00:26:21.839 --> 00:26:25.799 them. If all she wanted was liability, why would they care, right, 331 00:26:26.119 --> 00:26:30.079 they wouldn't. I mean, I do have a couple of companies progressive 332 00:26:30.440 --> 00:26:36.240 even which makes no sense. But even progressive or progressive won't take it even 333 00:26:36.319 --> 00:26:40.480 liability only. And I'll tell you why. Think of the hassle factor, 334 00:26:40.640 --> 00:26:44.400 Jeremy. Someone steals the car, gets into an accident, next thing you 335 00:26:44.480 --> 00:26:48.359 know, they're dealing with it, even though someone stole the car. Absolutely, 336 00:26:48.440 --> 00:26:52.920 and I don't know what ability with progressive where you can go online and 337 00:26:52.000 --> 00:26:57.319 just make changes if you know it's they know that you could just add it 338 00:26:57.359 --> 00:27:00.880 in two weeks. And so right now, the crux of this question is 339 00:27:02.839 --> 00:27:07.119 how do I ensure in New York? How do I ensure a Kia with 340 00:27:07.200 --> 00:27:12.240 a key? You call a broker like Jeremy says, Okay, now here's 341 00:27:12.279 --> 00:27:19.400 the thing. There are the nationwide I think still offers it. I'm looking 342 00:27:19.440 --> 00:27:26.640 it up here. What they offer policies for kias with key starting systems in 343 00:27:26.680 --> 00:27:32.240 New York. What's mind blowing to me is how how strict they are on 344 00:27:32.400 --> 00:27:36.480 no insurance in New York. And here we sit in Colorado, where I 345 00:27:36.519 --> 00:27:41.079 think John Fuller has told us like eighty percent are either underinsured or have no 346 00:27:41.200 --> 00:27:45.480 insurance. When you thought it by somebody, I thought he said seventy percent 347 00:27:45.559 --> 00:27:49.799 would be underinsured or not insured. Jeremy, do you know any stats? 348 00:27:49.839 --> 00:27:55.720 Really? The last I heard was closer to fifty But I would believe John 349 00:27:55.799 --> 00:27:57.160 john Frey no better, no, no, no, no, that's fifty 350 00:27:57.160 --> 00:28:03.680 percent probably uninsured. But he was saying also underinsured, right, And the 351 00:28:03.960 --> 00:28:10.359 last I heard was fifty percent that was either underinsured or or what I heard 352 00:28:10.480 --> 00:28:14.279 was the state minimum or no insurance. Yeah, by the way out, 353 00:28:14.359 --> 00:28:17.680 the insurance group will do an insurance checkup to make sure you have the right 354 00:28:17.720 --> 00:28:26.000 coverage free of charge. Three oh three nine ninety six nine thousand Go with 355 00:28:26.079 --> 00:28:30.200 a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a 356 00:28:30.359 --> 00:28:38.640 cent until you're content time for an insurance checkup free no obligation. Comparison call 357 00:28:38.759 --> 00:28:44.720 compass insurance paying too much your coverage at dozens of insurance companies find out Now 358 00:28:44.759 --> 00:28:48.079 three oh three seven seven to one. Help. You'll think you're his only 359 00:28:48.160 --> 00:28:51.960 customer when you choose Frank durand the real estate man dot com to list your 360 00:28:52.000 --> 00:29:00.440 home with Remax Alliance three all three nine two zero sixteen twenty two. Hi 361 00:29:00.720 --> 00:29:06.599 Tom Martino, your troubleshooter three oh three seven one three talks seven one three 362 00:29:06.680 --> 00:29:11.079 eight two five five cj oh by the way, hold on real quick before 363 00:29:11.160 --> 00:29:15.720 CJ. Eddie has a comment on this last insurance thing we were talking about 364 00:29:15.720 --> 00:29:21.480 with Greg's sister. Go ahead, Eddie, what is that comment? All 365 00:29:21.519 --> 00:29:25.559 she has to do to do the passive mobilizer is find a reputable shots, 366 00:29:25.680 --> 00:29:29.720 take her card to and put an aftermarket alarm with a starter kill on it, 367 00:29:30.240 --> 00:29:33.720 and they will consider that a passive alarm or a passive a mobilization system. 368 00:29:34.440 --> 00:29:38.680 And so she doesn't have to convert to a push button. No, 369 00:29:38.759 --> 00:29:45.799 they don't do a convert to a push button. It's completely two different systems. 370 00:29:45.279 --> 00:29:48.319 I'm here in Denver and this is what I do for a living. 371 00:29:48.400 --> 00:29:55.279 That's why you know I'm telling you that that's Eddie to a four hundred bucks 372 00:29:55.319 --> 00:29:57.000 depending on where she goes. Hey, Eddie, do you have a lot 373 00:29:57.039 --> 00:30:03.079 of Kia and Hyundai owners getting it done? Yes? Absolutely, I probably 374 00:30:03.119 --> 00:30:07.839 do three to four a week. How does it? How does it work? 375 00:30:07.960 --> 00:30:15.960 Eddie? You'll have an aftermarket alarm system which has a separate key fob 376 00:30:15.480 --> 00:30:21.519 which will arm and disarm, lock and unlock your vehicle. But when you 377 00:30:21.960 --> 00:30:30.640 lock your vehicle, it opens. The circuits cannot okay, and when you 378 00:30:30.720 --> 00:30:36.119 so, no matter what they do, they can't steal that car. If 379 00:30:36.200 --> 00:30:37.880 somebody really wants a car, no matter what you do to it, they're 380 00:30:37.920 --> 00:30:41.680 gonna get it. Hey, but it makes it at least a par It 381 00:30:41.720 --> 00:30:48.119 makes it at least a par with the other vehicles. Correct, Eddie. 382 00:30:48.119 --> 00:30:53.279 What's the name of your company? Colorado Mobile Solutions. Do me a favor? 383 00:30:53.359 --> 00:30:56.519 Can you leave Eddie's information? Eddie? Can you leave your information with 384 00:30:56.599 --> 00:31:00.160 Kachina for me? Please? Not only does my daughter have a Hyundai. 385 00:31:00.279 --> 00:31:03.440 I just wanted to talk to you, maybe about an article about this because 386 00:31:03.480 --> 00:31:07.519 yeah, but HER's his push button, so you know, Oh, that's 387 00:31:07.599 --> 00:31:08.960 right, it is it is, hey, And I wanted to ask him 388 00:31:10.000 --> 00:31:11.759 something. I still want to talk to you. What do you want to 389 00:31:11.759 --> 00:31:14.519 ask him? Go ahead? Well, I'm curious. I would think most 390 00:31:14.519 --> 00:31:18.000 insurance companies look at this twofold one, the ones that aren't push button that 391 00:31:18.079 --> 00:31:22.000 are key or easy to steal. We all get that. But second, 392 00:31:22.480 --> 00:31:26.799 if someone just looks through and sees the key thing, the chances of getting 393 00:31:26.799 --> 00:31:30.839 that car broken into, even if they can't start it are much higher because 394 00:31:30.880 --> 00:31:36.079 they don't realize this system like Eddie put in. So I'm guessing insurance companies 395 00:31:36.119 --> 00:31:38.559 look at this too. Even if they do put a system like that in, 396 00:31:38.839 --> 00:31:42.319 the windows still might get broken. People might jam the door open, 397 00:31:42.640 --> 00:31:48.839 I mean because they think they can steal it. So mark on that there's 398 00:31:48.920 --> 00:31:51.920 generally, Ah, when you're walking through a parking lot, you see the 399 00:31:51.920 --> 00:31:56.960 little blue light splashing in people's windshields or red lights, yeah, yeah, 400 00:31:56.000 --> 00:32:00.920 yeah, indicates that that indicates that they have a aftermarket system of some sort 401 00:32:00.960 --> 00:32:07.319 on their vehicle. So when people walk past it, I see. So 402 00:32:07.359 --> 00:32:09.640 there's something on there saying hey, it's not as easy as you're thinking. 403 00:32:12.000 --> 00:32:16.000 Correct, Okay, that makes sense. And as for the push button start 404 00:32:17.039 --> 00:32:20.680 to be honest, those are just as easy to steal, they just do 405 00:32:20.720 --> 00:32:27.920 it a different way. Okay, Okay, thank you very much. I 406 00:32:27.960 --> 00:32:35.359 don't think people know that I don't think they do, so, you know, 407 00:32:35.440 --> 00:32:39.079 I think they're all they're all saying that the push button is safe and 408 00:32:39.119 --> 00:32:44.359 the keys are not. So that's why if I get your number off there, 409 00:32:44.359 --> 00:32:45.440 I'd love to call you and get more information on this. We have 410 00:32:45.519 --> 00:32:52.519 more coming right up. Go with a sure thing Denver's Best roofer Excel Roofing 411 00:32:52.640 --> 00:32:59.119 dot com. You don't pay a cent until you're content. Time for an 412 00:32:59.119 --> 00:33:02.799 insurance check up free, no obligation. In comparison, call Compass Insurance paying 413 00:33:02.799 --> 00:33:07.920 too much your coverage at dozens of insurance companies find out now three all three 414 00:33:07.039 --> 00:33:10.799 seven seven to one help. You'll think you're his only customer when you choose 415 00:33:10.799 --> 00:33:15.240 Frank durand the real estate Man dot com to list your home with Remax Alliance 416 00:33:15.480 --> 00:33:30.839 three all three nine two zero sixteen twenty two. Hi Tom Martino, your 417 00:33:30.000 --> 00:33:35.599 troubleshooter three O three seven one three talk three H three seven one three eight 418 00:33:35.640 --> 00:33:37.240 two five five. Now, CJ, what's going on with the apartment? 419 00:33:37.480 --> 00:33:43.000 CJ? What's going on? Man? Yes, oh woman, I'm sorry. 420 00:33:43.240 --> 00:33:50.799 Whatever. We have a unusual situation. There's someone and it's always Brown 421 00:33:51.000 --> 00:33:55.319 Eggs, and they're writing on it with red knell polish, and then they're 422 00:33:55.480 --> 00:34:02.839 cracking the raw egg on the ground and leaving the shells there and everything else. 423 00:34:02.880 --> 00:34:05.720 No, wait a minute, wait a minute, they write on the 424 00:34:05.759 --> 00:34:10.159 eggs and then crack the eggs. Yes, have yeah, did they leave 425 00:34:10.199 --> 00:34:17.039 the door open at the home? You know, sir, That's exactly what 426 00:34:17.119 --> 00:34:23.199 I thought that. I know that I took a course in college and this 427 00:34:23.239 --> 00:34:30.519 has been forty years ago, and they were talking about different forms of voodoo 428 00:34:30.880 --> 00:34:35.000 and this is quite common in that. Well, you gotta hold on. 429 00:34:35.079 --> 00:34:37.320 We got to explore this. Wait a minute, I haven't talked about voodoo 430 00:34:37.480 --> 00:34:42.559 in forever. Just you know, So let's let's figure out what the heck's 431 00:34:42.599 --> 00:34:46.880 going on. Brown eggs, red writing, cracked, What is going on? 432 00:34:47.039 --> 00:34:51.199 We'll talk about that in more. You look at real three seven to 433 00:34:51.199 --> 00:34:54.760 one to three tall seven one three eight two five five. I'm Tom Martinez. 434 00:34:54.800 --> 00:35:02.159 Get your calls in. Go with a sure thing Denver's Best roofer Excel 435 00:35:02.280 --> 00:35:08.960 roofing dot com. You don't pay a cent until you're content. Leave time 436 00:35:09.000 --> 00:35:15.280 for an insurance check up free no obligation comparison call Compass insurance paying too much 437 00:35:15.400 --> 00:35:19.679 your coverage at dozens of insurance companies find out now three oh three seven seven 438 00:35:19.679 --> 00:35:22.480 to one help. You'll think you're his only customer when you choose Frank durand 439 00:35:22.480 --> 00:35:27.920 the real estate man dot com to list your home with Remax Alliance three oh 440 00:35:27.920 --> 00:35:39.679 three nine two zero sixteen twenty two. Yeah, rits, so you don't 441 00:35:39.760 --> 00:35:50.000 have to come runs as you can. Shooter's gonna help. Come. Man, 442 00:35:50.239 --> 00:35:55.079 This is the Troubleshooter Show, Now, Tom Martine. Okay, I'm 443 00:35:55.119 --> 00:36:00.760 Tom Martino, your troubleshooter. Three oh three seven three three all three seven 444 00:36:00.840 --> 00:36:07.960 one three eight two five five. Welcome to the show. Now. CJ 445 00:36:08.360 --> 00:36:17.079 says she's noticed some brown eggshells that were cracked, and the eggshells were left 446 00:36:17.079 --> 00:36:22.960 there and they have red writing on them. CJ, is this like, 447 00:36:22.159 --> 00:36:28.239 are you talking about multiple eggs all over the place you found or or just 448 00:36:28.400 --> 00:36:30.920 one or two? Or what are we talking about? No, this has 449 00:36:30.960 --> 00:36:38.039 gone on for months. Or there's also burning of the Bible and there's parts 450 00:36:38.079 --> 00:36:44.159 of it that have not been burnt. And where are the shells in the 451 00:36:44.320 --> 00:36:49.719 in the parking lot, the eggshells on the grass area and in the dirt 452 00:36:49.840 --> 00:36:53.719 area and in the dirt area, and also in the grass, they pour 453 00:36:53.960 --> 00:37:05.800 salt and maintenances noticed it. And when I confronted the manager Daphne, maintenance 454 00:37:05.920 --> 00:37:09.599 man Josh was there. They had a maintenance Oh yeah, we've seen that, 455 00:37:09.679 --> 00:37:14.280 but you know, we didn't think like we just thought it was some 456 00:37:14.400 --> 00:37:21.360 kids. And then you said someone is also burning bibles. Yeah, pages 457 00:37:21.400 --> 00:37:25.880 that are the Bible in the same area. It just could only be one 458 00:37:25.960 --> 00:37:31.519 thing. What, well, you know who it is. It's a thank 459 00:37:31.559 --> 00:37:38.199 you, thank you. So that's exactly what I said. If it is 460 00:37:38.440 --> 00:37:43.599 what, I don't mean this against you, But what is the big deal 461 00:37:43.639 --> 00:37:49.440 If it is, I mean other than the litter. Well, there's this 462 00:37:49.480 --> 00:37:55.599 little pronic come on, want these guys running around? Mark, I don't 463 00:37:57.280 --> 00:38:02.239 what I'm saying. Okay, you and Tom likes demons, Yeah right, 464 00:38:02.320 --> 00:38:07.079 okay, but I like and I'm saying other than the litter, I mean 465 00:38:07.119 --> 00:38:12.760 if someone if they're is a group of voodoo people getting together, I mean, 466 00:38:12.920 --> 00:38:15.920 no, I get about the litter and stuff. I wouldn't want that, 467 00:38:15.280 --> 00:38:21.559 no, Manella, sir. And the eggs they're raw eggs, duh, 468 00:38:21.599 --> 00:38:25.480 and they're being broken on the grass and in the dirt. We have 469 00:38:25.719 --> 00:38:32.239 small children in animals, ear and that's where my problem line. Let's send 470 00:38:32.280 --> 00:38:39.400 deputy doc out hazardous pardon. I was thinking maybe one of our deputy's deputy 471 00:38:39.440 --> 00:38:50.679 doc had come out and investigate. Look, I've got pictures. Could you 472 00:38:50.880 --> 00:38:54.119 please? Could you please send those to Kelly right now? I am dying 473 00:38:54.159 --> 00:39:02.239 to see these pictures. Please. Okay, what's your number? Email them? 474 00:39:02.239 --> 00:39:05.760 Can you email them or do you got to text them? Which way? 475 00:39:06.159 --> 00:39:08.119 No? I can email them. I want you to email him to 476 00:39:08.199 --> 00:39:13.480 help. H E. L. P At troubleshooter dot com the quicker, 477 00:39:13.519 --> 00:39:16.840 we get them the best. Okay, I can do that. I don't 478 00:39:16.880 --> 00:39:22.360 know. Let me see. Let me knock on mister Nogo doing that could 479 00:39:22.360 --> 00:39:31.719 have been So what are we going to do with this information? Mark? 480 00:39:32.960 --> 00:39:36.920 Well, I mean until I see the pictures, the actual evidence, I 481 00:39:36.960 --> 00:39:40.039 don't know what to say. It'll be very interesting. And if people go 482 00:39:40.159 --> 00:39:45.599 to YouTube and type in Troubleshooter Network, they're going to see our live feed. 483 00:39:45.639 --> 00:39:51.039 They're going to get to see the pictures as well. Okay, good, 484 00:39:51.280 --> 00:39:55.039 let's look at it. I don't know what to Here's what I'm at. 485 00:39:55.159 --> 00:39:59.239 Let me let me just ask her and c G. I appreciate calling 486 00:39:59.360 --> 00:40:02.840 us, but what is the goal? Like, are you're thinking that the 487 00:40:02.880 --> 00:40:09.400 people the management should be out there maybe better patrolling the grounds. No, 488 00:40:09.719 --> 00:40:15.199 I think the management should talk to the individual doing it. How do they 489 00:40:15.239 --> 00:40:22.079 know who they are? I've seen the lady break the eggs? Oh you 490 00:40:22.079 --> 00:40:27.880 you actually saw who was doing it? Yes, sir, so I know 491 00:40:28.559 --> 00:40:31.039 what was she? Were there people with her when she was breaking the eggs? 492 00:40:32.119 --> 00:40:39.400 No, she knelt down and she looked like she was praying or something. 493 00:40:39.519 --> 00:40:45.000 I'm not really sure, Okay, and then she put the egg down 494 00:40:45.559 --> 00:40:52.480 between her legs that were crouched and broke it. I've never heard of that 495 00:40:52.559 --> 00:40:58.679 kind of ceremony. Actually, I've never I really don't know that much about 496 00:40:58.719 --> 00:41:04.719 it, but it so what what bothers you about it is that she's they're 497 00:41:04.840 --> 00:41:07.000 littering, right, and they're messing and and all the germs and all of 498 00:41:07.039 --> 00:41:13.039 that right right, the e coli. That's the only part that bothers me 499 00:41:13.079 --> 00:41:21.119 about the bio bioazardous. But you know the shells, bells, compost, 500 00:41:21.239 --> 00:41:24.639 No, big, I mean paper well compost. You're gonna send us pictures 501 00:41:24.639 --> 00:41:30.039 of all this? Right? Yeah, okay, all right, good, 502 00:41:30.119 --> 00:41:34.199 I want to see them. Thank you. I appreciate the call. Three 503 00:41:34.199 --> 00:41:39.239 oh three seven one three talk three oh three seven one three eight two five 504 00:41:39.400 --> 00:41:46.199 five. I understand she's worried about the litter and all of that. She's 505 00:41:46.239 --> 00:41:53.559 not looking to abridge anyone's rights. Now, Oscar's got a comment on solar 506 00:41:53.800 --> 00:42:00.400 fields. He may have heard my commercials about solar fields. Maybe I don't 507 00:42:00.400 --> 00:42:02.679 know what, Oscar, why don't you just comment on that? Go ahead, 508 00:42:02.719 --> 00:42:08.000 sir. They are putting up a lot of solar fields around the airport 509 00:42:08.119 --> 00:42:15.440 and all over Denver, and there are one company and one guy. What 510 00:42:15.480 --> 00:42:20.440 they do is they pretty much use a different subcontractor and then they don't pay 511 00:42:20.440 --> 00:42:24.480 you the last paymack. Oh wait wait wait so you worked there? Yeah, 512 00:42:24.519 --> 00:42:30.079 we did a fence and we finished it over two weeks ago and it 513 00:42:30.239 --> 00:42:35.079 was very It was an Oscar Oscar Oscar. So you is it your company 514 00:42:35.159 --> 00:42:37.480 that put up the fence. No, it's the company I worked for. 515 00:42:38.280 --> 00:42:43.559 Okay. So, and did you get paid? By the way, did 516 00:42:43.599 --> 00:42:49.280 you get paid? I did get paid. My boss is a really really 517 00:42:49.400 --> 00:42:52.760 nice guy, okay, for fifteen years, got it and they and they 518 00:42:52.800 --> 00:42:58.440 are really they're really screwing him around. And he has not been paid. 519 00:42:58.840 --> 00:43:02.880 And now you made it sound like when you said it again, I don't 520 00:43:02.880 --> 00:43:07.199 mind you telling me about other cases, but you didn't talk about just your 521 00:43:07.280 --> 00:43:13.199 case. You said they are not paying final bills. So are you saying 522 00:43:13.280 --> 00:43:19.920 this is a modus operandi for everything they're doing? Somewhat not everything, But 523 00:43:21.079 --> 00:43:24.679 from what I've seen, yes, it is a complete scam. We do 524 00:43:24.800 --> 00:43:29.880 fences a lot and we've never had any of these issues, so yeah, 525 00:43:29.960 --> 00:43:34.199 it's a complete scam. The guy that runs his name is Musthana and then 526 00:43:34.440 --> 00:43:37.760 he works with a company called down to Earth Compliance. Now is down to 527 00:43:37.880 --> 00:43:43.679 Earth the one putting up these solar fields? Yes, they are contracted by 528 00:43:43.719 --> 00:43:47.880 a company named Kensington to put up the solar fields and they're in charge of 529 00:43:47.960 --> 00:43:54.599 hiring the subcontractors like us, So down to Earth Construction is the one hiring. 530 00:43:55.840 --> 00:44:00.360 Is the one hiring? Yeah? Down to Earth Compliance? Oh compliance? 531 00:44:00.400 --> 00:44:07.239 Sorry? And so have you heard of other contractors being screwed? Yes, 532 00:44:07.559 --> 00:44:12.800 I've heard one other fencing contractor. When I found out what they do 533 00:44:12.920 --> 00:44:16.360 is they get a different contractor for each solar field and then they just don't 534 00:44:16.360 --> 00:44:21.239 plan to pay him at the end. Now do they not pay anything or 535 00:44:21.320 --> 00:44:24.559 just the last bill, just the last bill. They the other stuff was 536 00:44:24.599 --> 00:44:29.800 all normal, and then when we how much was your final bill? Ten 537 00:44:29.840 --> 00:44:32.360 thousand dollars? Oh my goodness, how much do they pay up to that 538 00:44:32.440 --> 00:44:39.199 point? Fifty three thousand, and that's materials included. Materials were approximately thirty 539 00:44:39.239 --> 00:44:44.599 thousand. It seems weird to me. So you're thinking that they pay just 540 00:44:44.800 --> 00:44:46.840 enough, you know, like the fifty three grand, and withheld the ten 541 00:44:47.360 --> 00:44:51.840 because they figure maybe that's too much of a hassle, and they won't they'll 542 00:44:51.840 --> 00:44:54.920 get a discount, and the contractor won't do anything about it. Just have 543 00:44:55.039 --> 00:44:59.400 the boss man lean the property. Yeah, why doesn't he put a lean 544 00:44:59.519 --> 00:45:04.800 on it? We did, But it's all a scam. When even when 545 00:45:04.800 --> 00:45:07.960 the guy hired us to do the fence, I knew something was kind of 546 00:45:07.000 --> 00:45:10.440 weird. It's a big scam. What they do is they get you to 547 00:45:10.519 --> 00:45:15.599 finish and then they come up with whatever they can to give reason why they're 548 00:45:15.639 --> 00:45:20.280 not This one was okay, what reason did they give for not paying the 549 00:45:20.320 --> 00:45:23.400 final bill? Listen, I've heard of this happening in all kinds of industries 550 00:45:23.679 --> 00:45:28.679 where companies want to get a discount, so they start picking apart the job 551 00:45:28.719 --> 00:45:30.199 at the end, what did they say at the end, what was wrong 552 00:45:30.239 --> 00:45:35.320 with it? They said, the customer had complaints. But it's a chain 553 00:45:35.400 --> 00:45:37.920 link fence. There's nothing, there's nothing there. It's a chain link fence 554 00:45:38.119 --> 00:45:43.480 and that's why. And they said they're not paying anything. So we did. 555 00:45:43.760 --> 00:45:47.159 We did send them the attent intent to lean. But they're just really 556 00:45:47.239 --> 00:45:52.320 crooked scammers and they've now come up with three other reasons that don't exist. 557 00:45:52.719 --> 00:45:59.039 It's just it's a really what they've done is underbid all these projects and they're 558 00:45:59.159 --> 00:46:02.199 literally scam as they go because there's not enough money to do it. No, 559 00:46:02.079 --> 00:46:06.199 no, And I get what you're saying, Oscar. If this is 560 00:46:06.239 --> 00:46:10.000 happening is terrible. How many other contractors do you know haven't been paid? 561 00:46:10.440 --> 00:46:15.800 Well, I know one other fence contractor, because I'm assuming they just they 562 00:46:15.840 --> 00:46:20.559 pick on the smallest one and the rich guy if he doesn't have enough money, 563 00:46:20.639 --> 00:46:22.199 then they just try to keep whatever money and not pay it. So 564 00:46:22.239 --> 00:46:27.119 what tell me the what other reasons did they give for not paying for your 565 00:46:27.199 --> 00:46:31.880 chain link fence? Now they said, now they've said that the materials are 566 00:46:31.920 --> 00:46:36.800 wrong, so they just there and we have a list of materials on our 567 00:46:36.840 --> 00:46:40.920 contract where everything normal and that it's just that it's a The way that it's 568 00:46:40.960 --> 00:46:45.320 set up is there's no way that you can actually get through the process. 569 00:46:45.199 --> 00:46:51.320 Do you have a contact at Down to Earth Compliance? Yes? I do. 570 00:46:52.920 --> 00:46:57.000 And did you say this Musana is the owner? No, his name 571 00:46:57.079 --> 00:47:00.039 is Muthana. And I don't know where he comes in to play. I 572 00:47:00.079 --> 00:47:02.880 can't figure out where he's at. He's the one that runs it all. 573 00:47:04.360 --> 00:47:07.400 And what he does is he tricks you. It's a big scam. If 574 00:47:07.400 --> 00:47:10.360 I could explain it, it's it's kind of you know, go ahead and 575 00:47:10.400 --> 00:47:15.719 explain it, okay, So they Mustana calls you and he says, hey, 576 00:47:15.920 --> 00:47:19.199 we need a six foot tall fence with three gates, a chain link 577 00:47:19.199 --> 00:47:22.760 fence. Can you give us a quote? So I give him a quote, 578 00:47:22.960 --> 00:47:24.320 and then he says, all right, in a couple months, we'll 579 00:47:24.440 --> 00:47:28.920 we'll go ahead and sign and go forward. So a couple months go by 580 00:47:29.440 --> 00:47:32.840 and then they send me these other drawings and they say, you know, 581 00:47:34.039 --> 00:47:37.400 they say that these other drawings is something similar. It's like a seven foot 582 00:47:37.440 --> 00:47:42.360 fence and all these other little details are different. And he says, we 583 00:47:42.800 --> 00:47:45.079 want this fence to be in the shape of these drawings because it's a big 584 00:47:45.119 --> 00:47:50.599 square. So our contract doesn't say that we need to match these drawings or 585 00:47:50.639 --> 00:47:55.360 anything. While that's their scam. They the drawings is what the bid was 586 00:47:55.360 --> 00:48:00.440 supposed to be full. Okay, So what you're saying is they're purposely making 587 00:48:00.480 --> 00:48:04.760 it difficult to follow their directions so they can find problems in the end. 588 00:48:05.360 --> 00:48:10.639 Yes, it's crazy. We've never so we need we need the information and 589 00:48:10.679 --> 00:48:15.920 we need to call this company. I'll give this to Deputy Chopper to call 590 00:48:15.000 --> 00:48:20.800 up there and talk to down to Earth and find out why they're not paying. 591 00:48:21.320 --> 00:48:25.360 What company do you work for? I work for A one Building Services, 592 00:48:25.840 --> 00:48:30.119 A one Building Services. Have you guys been around for a while, 593 00:48:30.840 --> 00:48:34.679 Yeah, we've been I worked for that guy for fifteen years. Okay, 594 00:48:35.480 --> 00:48:39.960 okay, So why don't we have Deputy Chopper call them and say where's these 595 00:48:40.400 --> 00:48:45.559 Why are you withholding this money now? Meanwhile, though you guys have to 596 00:48:45.599 --> 00:48:49.679 go for a lien, you really really do. Whether they give you a 597 00:48:49.760 --> 00:48:53.400 reason or not, you got to go for a lien. A reason doesn't 598 00:48:53.440 --> 00:48:58.000 mean they don't have to pay you. Three oh three seven one three A 599 00:48:58.199 --> 00:49:07.280 two five five go with a sure thing Denver's best rufer excel roofing dot com. 600 00:49:07.320 --> 00:49:14.880 You don't pay a cent until you're content. Time for an insurance check 601 00:49:14.960 --> 00:49:20.159 up free, no obligation comparison call Compass Insurance paying too much your coverage at 602 00:49:20.199 --> 00:49:22.920 dozens of insurance companies find out now three oh three seven to seven to one 603 00:49:23.000 --> 00:49:27.679 help. You'll think you're his only customer when you choose Frank durand the real 604 00:49:27.760 --> 00:49:31.360 estate Man dot com to list your home with Remax Alliance three oh three nine 605 00:49:31.360 --> 00:49:43.440 two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three 606 00:49:44.480 --> 00:49:50.400 seven one three talk three oh three seven one three eight two five five Okay, 607 00:49:50.480 --> 00:49:54.280 back to the phones. Susan has a question on credit checks. Go 608 00:49:54.320 --> 00:50:01.320 ahead, Susan, what's happening with you? I need a credit check on 609 00:50:01.480 --> 00:50:08.880 a business that you don't have a listing for under your referral list? Oh 610 00:50:08.960 --> 00:50:15.079 oh, you want to credit check a business? Yes? Okay? And 611 00:50:15.199 --> 00:50:17.000 why do you want to credit check them? By the way, that's not 612 00:50:17.079 --> 00:50:21.880 such a bad idea. It's not a regular You can't just get a regular 613 00:50:21.960 --> 00:50:25.960 credit checked, but you can probably find out what kind of financial condition they're 614 00:50:25.960 --> 00:50:30.840 in. Is that what you're talking about, Susan. Yes, who is 615 00:50:30.880 --> 00:50:38.199 the company, uh, Panicle Structural Services And who are they? Who are 616 00:50:38.199 --> 00:50:50.800 they? They're business owned by uh Michael Lomcardo who's been in business this business 617 00:50:50.880 --> 00:50:57.159 for about ten years. I need the outside of my basement wall field. 618 00:50:57.840 --> 00:51:01.679 Oh and you need your base well sealed? And you now why do Now? 619 00:51:01.840 --> 00:51:07.760 Are they asking for money up front? Yes, they want one third 620 00:51:07.920 --> 00:51:13.079 down and they want it on my credit card and they want to be able 621 00:51:13.119 --> 00:51:16.639 to charge my credit card when the job is finished. And how did you 622 00:51:16.760 --> 00:51:22.440 find that Nation? I don't know. I was just trying to find somebody 623 00:51:22.480 --> 00:51:27.719 there. No, how did you find the company Pinnacle? I don't remember. 624 00:51:27.840 --> 00:51:31.119 I was just searching online for somebody that would seal the outside of my 625 00:51:31.199 --> 00:51:35.800 basement. Mark, do we have anyone that will seal the outside of her 626 00:51:35.840 --> 00:51:39.880 basement? And why do you think that might have Seenesis? I'm just curious 627 00:51:40.000 --> 00:51:46.559 as far as why do you think your your foundation needs seiling? My basement 628 00:51:47.599 --> 00:52:00.199 fower floods ONTs about every five years or six years under extreme water outside water 629 00:52:00.280 --> 00:52:05.679 circums. How much does this guy want to seal your walls? About twenty 630 00:52:05.719 --> 00:52:08.480 one thousand dollars? No, don't do it. I'm telling you right now, 631 00:52:08.519 --> 00:52:10.679 don't do it. And I'm telling you it's not going to solve your 632 00:52:10.679 --> 00:52:15.280 problem either. Most likely that water's not coming in from your walls unless do 633 00:52:15.320 --> 00:52:20.840 you actually see it coming through your walls. No, I can't see the 634 00:52:20.840 --> 00:52:24.559 inside of my walls. I would say, listen, First of all, 635 00:52:24.599 --> 00:52:29.400 that's too much money to spend without an engineering report on why that water is 636 00:52:29.400 --> 00:52:34.519 seeping in. And you're saying it only happens once every how long six years? 637 00:52:34.639 --> 00:52:38.000 And does it happen regularly every five or six years or just it? 638 00:52:38.880 --> 00:52:45.639 And does it happen in the same season every year? If it's been raining 639 00:52:45.400 --> 00:52:52.199 here steady for three days and then we have a gully washer on the first 640 00:52:52.320 --> 00:52:58.039 fourth day, I get water coming in to my basement, I doubt it's 641 00:52:58.079 --> 00:53:01.159 coming in through the walls. How does it? How much does it flood 642 00:53:01.159 --> 00:53:08.440 in your basement? It just soaks the carpet. Listen that there could be 643 00:53:08.519 --> 00:53:14.360 so many reasons for that. You need to have You really need to have 644 00:53:14.360 --> 00:53:17.119 an analyzed before you go throwing money at it. I can't if you spend 645 00:53:17.159 --> 00:53:22.320 twenty grand, you'll be so disappointed. I mean, it could be a 646 00:53:22.360 --> 00:53:25.760 French drain you need. It could be something simple like a sill plate up 647 00:53:25.880 --> 00:53:31.679 where the wood meets the foundation wall. It doesn't you know how old is 648 00:53:31.719 --> 00:53:42.639 your house. It's built in sixty one, And how long has this been 649 00:53:42.679 --> 00:53:52.639 going on with your carpets forever? And who told you you need your foundation 650 00:53:52.840 --> 00:53:59.920 sealed? It's just based on my experience with that basement and that floor. 651 00:54:00.719 --> 00:54:07.440 It's this one area of the basement wall. But you said you can't see 652 00:54:07.480 --> 00:54:10.159 the wall, so why do you think it's one area of the basement wall, 653 00:54:10.760 --> 00:54:15.440 so that's where the water comes in. You said you can't see where 654 00:54:15.480 --> 00:54:19.760 the water comes in on the wall. Well, I could feel it down 655 00:54:19.800 --> 00:54:22.639 at the floor. But where it comes in on the floor on the wall? 656 00:54:22.679 --> 00:54:27.559 Okay, But what's on the wall there where it comes down onto the 657 00:54:27.639 --> 00:54:34.239 floor. What's behind that wall? Great basement wall? And is it finished 658 00:54:34.239 --> 00:54:38.519 with anything over the concrete? Yes? It has draw wall. Okay. 659 00:54:39.480 --> 00:54:43.880 Have you ever removed the drywall to see if it's wet behind the wall on 660 00:54:43.960 --> 00:54:51.000 the wall, Yes, the wall's not wet. So why do you think 661 00:54:51.039 --> 00:54:57.400 ceiling the wall is gonna help? I assume it's coming in where the basement 662 00:54:57.480 --> 00:55:05.000 floor meets the footing are the basement walls? Okay, hey, listen, 663 00:55:05.079 --> 00:55:09.840 I might ask Susan, I am recommending right now that you do not spend 664 00:55:10.239 --> 00:55:16.239 twenty thousand dollars with a company who wants a third up front, who doesn't 665 00:55:16.280 --> 00:55:21.079 even know if that's the cause, and you don't know if it's the cause. 666 00:55:21.760 --> 00:55:24.760 So you know what, Susan, I can't help you with a credit 667 00:55:24.840 --> 00:55:28.840 check on that company. I would say I wouldn't do it at all. 668 00:55:29.119 --> 00:55:31.639 But that's up to you. If you're hell bent on spending that money, 669 00:55:31.760 --> 00:55:37.119 you're going to be sadly disappointed. Now, maybe by some miracle, you're 670 00:55:37.159 --> 00:55:39.079 going to pick the spot that it is. And by the way, are 671 00:55:39.119 --> 00:55:44.719 you for the twenty grand? Are they doing the entire basement wall or just 672 00:55:44.760 --> 00:55:49.719 that area? No? Just one section? Are they digging up around the 673 00:55:49.760 --> 00:55:54.960 foundation there? They're going down to the below the basement floor. Okay, 674 00:55:55.199 --> 00:55:59.559 well, at least that's a lot of work, but still we don't know 675 00:55:59.599 --> 00:56:06.719 if that's problem. I just I just wouldn't do it, Susan. I'm 676 00:56:06.719 --> 00:56:09.360 sorry, man, I mean, but you think you're comfortable doing it? 677 00:56:09.440 --> 00:56:14.840 Right? Is that your bottom line? You're comfortable doing it? I can't 678 00:56:14.840 --> 00:56:19.039 think of any other solution. We're trying to age in place in this house, 679 00:56:19.119 --> 00:56:24.760 and I can't clean up the mass anymore. Okay, you need to 680 00:56:24.840 --> 00:56:30.920 find someone who can give you a more deep You just can't go blindly. 681 00:56:31.360 --> 00:56:37.480 You can't start to just patch where you think it might be. What did 682 00:56:37.519 --> 00:56:42.119 this? Did this? Did this Pinnacle company come out and look at your 683 00:56:42.119 --> 00:56:50.559 basement? Yes? What did they say? They said it might not fix 684 00:56:50.639 --> 00:56:57.440 it? And I don't guarantee anything. Oh, oh my god, you 685 00:56:57.440 --> 00:57:01.840 want to just send me twenty grand I mean, I'll take it. No, 686 00:57:02.320 --> 00:57:06.599 I'll send you. I'll pay you to clean up my basement. And 687 00:57:06.639 --> 00:57:13.639 I started floods. Susan, Let's help you somehow, Seriously, Let's try 688 00:57:13.679 --> 00:57:22.039 to get someone who can do an inspection and give you an educated guess. 689 00:57:22.039 --> 00:57:27.320 If nothing more, maybe you gotta do. They might even bore down to 690 00:57:27.360 --> 00:57:30.920 see where the where it's wet and where it's not. You got to do 691 00:57:31.159 --> 00:57:42.679 some kind of hydrology or engineering study to know where it's coming in. It 692 00:57:42.719 --> 00:57:49.280 could be coming from below the floor, and all the ceiling on the wall 693 00:57:49.320 --> 00:57:53.079 won't do you any good. So Mark, do we have anyone, I 694 00:57:53.079 --> 00:57:58.480 mean, Genesis, they're not engineers they're not going to be able to inspect 695 00:57:58.480 --> 00:58:00.239 that for that. I mean, do you have any idea, Like, 696 00:58:00.599 --> 00:58:07.679 do we have any I'm just trying to find someone. I don't know. 697 00:58:08.639 --> 00:58:14.079 We used to have a number of engineers. I'm not sure. Well, 698 00:58:14.119 --> 00:58:16.320 I think the problem is though, if it happens once every six years, 699 00:58:16.639 --> 00:58:21.320 I mean, how do you possibly figure out? Yeah, but I it's 700 00:58:21.360 --> 00:58:24.599 not going on. Well, engineers don't bring up anything on the referral list 701 00:58:24.639 --> 00:58:28.760 at all. So we used to have engineers. But there is a category 702 00:58:28.800 --> 00:58:32.519 there, but there's no one in it. So at one point we had 703 00:58:32.559 --> 00:58:37.480 coil. Yeah, and he's still around, by the way. I don't 704 00:58:37.519 --> 00:58:39.840 know if he could inspect for water. We should call and find out. 705 00:58:42.159 --> 00:58:45.159 Well, it's a little difficult to inspect for water when it only gets wet 706 00:58:45.199 --> 00:58:52.639 every six years. Okay, but can you agree with me that twenty thousand 707 00:58:52.679 --> 00:59:00.280 dollars is a lot to spend on speculation? Well, if I can't clean 708 00:59:00.320 --> 00:59:05.360 it up next time it soaks, I don't know what else. Do you 709 00:59:05.400 --> 00:59:10.079 have a sump pump you're talking about inside the house? Yeah, in the 710 00:59:10.079 --> 00:59:15.239 basement, it's in a sump pit. No, I can't get to the 711 00:59:15.320 --> 00:59:19.480 bike up floor or walls to put in the sump pump. Hey, Susan, 712 00:59:20.280 --> 00:59:22.840 listen, listen. Let's let's do the math on this. Maybe when 713 00:59:23.320 --> 00:59:29.760 when was when was last time it flooded last summer? How much? How 714 00:59:29.760 --> 00:59:37.880 long did it take you to fix? About a week and maybe two weeks 715 00:59:37.920 --> 00:59:43.800 to get it dry? How'd you get it dry? I just move everything 716 00:59:43.880 --> 00:59:47.880 off of soap car. I think you could probably listen to this. I'm 717 00:59:47.880 --> 00:59:52.280 going to tell you. I'm serious. I'm not kidding around. You could 718 00:59:52.320 --> 00:59:57.039 probably pay a company fifteen hundred bucks to come in and clean that every six 719 00:59:57.119 --> 01:00:02.519 years, and that would last you probably third for the twenty grand you're spending 720 01:00:04.480 --> 01:00:08.480 thirteen times. Let's even say every five years, it would last you sixty 721 01:00:08.519 --> 01:00:14.559 six years that twenty grand spending fifteen hundred to fix it each time. In 722 01:00:14.639 --> 01:00:19.559 fact, let's let's splurge and say it. Let's splurge and say it'll it'll 723 01:00:19.559 --> 01:00:22.519 cost you three grand to fix every time. Okay, okay. So I 724 01:00:22.679 --> 01:00:30.679 called the company to come and fix it last summer and they simp, who's 725 01:00:30.719 --> 01:00:37.639 your U American restoration? Yeah? I called him and they said that guy 726 01:00:37.679 --> 01:00:45.000 over and he said, oh, I don't have my water vacuuming equipment with 727 01:00:45.119 --> 01:00:47.280 me. I'll have to come back later. Well this was like on the 728 01:00:47.360 --> 01:00:52.480 day before Easter. Yeah, and I couldn't get my family to come over 729 01:00:52.559 --> 01:00:55.480 right at Easter, so I says, okay, I'll wait the day. 730 01:00:57.000 --> 01:01:00.199 He never showed up. Well you should have all this about that. That's 731 01:01:00.440 --> 01:01:05.000 and by the way that I know why, probably they thought, you know 732 01:01:05.039 --> 01:01:07.760 what, this is not worth it. It's only water. All I'm saying 733 01:01:07.800 --> 01:01:12.840 is this Okay. No, they wanted to tear the carpet out. Well, 734 01:01:13.159 --> 01:01:15.880 that's the way it's done usually, I understand, but I don't have 735 01:01:15.920 --> 01:01:22.639 a situation where my carpets can be clear tear it torn out, Susan. 736 01:01:22.480 --> 01:01:28.280 Yeah, if every five years it takes you two grand to fix it, 737 01:01:28.880 --> 01:01:32.320 but I can't buy anybody to fix it. You're saying there's no one that'll 738 01:01:32.320 --> 01:01:38.320 come to do it, right, I don't know anybody that will. All 739 01:01:38.360 --> 01:01:42.800 you need is it sucked out of your carpets and your carpets dried. Is 740 01:01:42.840 --> 01:01:46.119 that right? Well, I have my son was kind of enough to rent 741 01:01:46.280 --> 01:01:54.599 big fans so I could put down there to dry it out. Okay, 742 01:01:55.679 --> 01:02:00.280 I'm urging you not to spend twenty thousand, because you can parse that out 743 01:02:00.519 --> 01:02:06.159 over the next fifty years to clean up. And there are companies that will 744 01:02:06.199 --> 01:02:12.400 clean okay, you know there are companies that will go out and suck out 745 01:02:12.440 --> 01:02:15.440 the water and put up fans and it'll only be a couple grand if that. 746 01:02:16.400 --> 01:02:20.440 Now. I don't know what happened with American Restoration. How long ago 747 01:02:20.519 --> 01:02:23.599 did you call them? Oh, last summer. Do you have the name 748 01:02:23.639 --> 01:02:30.280 of the guy that went out there? Oh? I don't think so. 749 01:02:30.519 --> 01:02:34.079 I don't worry. I have a feeling that that would be a little overkill 750 01:02:34.159 --> 01:02:38.360 that company for that situation. But Susan, well, they're not interested in 751 01:02:38.599 --> 01:02:44.920 cleaning up sucking out water. They just won't tear out the carpet. Well, 752 01:02:45.239 --> 01:02:47.320 that's not true. What they want a vacuum out. They didn't want 753 01:02:47.360 --> 01:02:53.239 a vacuum onno the titles. They wanted to remove stuff and look and find 754 01:02:53.280 --> 01:02:57.400 the source so it doesn't happen again. I'm sure that's part of the reason 755 01:02:57.440 --> 01:03:00.880 they wanted to do that. I already had the stuff off the carpet. 756 01:03:00.000 --> 01:03:04.280 They just wouldn't fuck it out from under the type. Then you needed to 757 01:03:04.320 --> 01:03:07.400 call a good carpet cleaner to do that. Zero res does that. I 758 01:03:07.440 --> 01:03:12.280 think, I mean, they really do. I think there are different companies 759 01:03:12.320 --> 01:03:15.320 that will do that. But again, it's hard to say right now. 760 01:03:15.400 --> 01:03:17.639 Right now, you don't have a problem, is that right? Right now? 761 01:03:17.679 --> 01:03:22.599 You don't have flooding? Do you expect it? You don't expect it 762 01:03:22.679 --> 01:03:24.800 since it happened last summer, You don't expect it for another five or six 763 01:03:24.880 --> 01:03:30.239 years, Is that right? Well, except that the flood control rules are 764 01:03:30.360 --> 01:03:35.519 that and if you're in a hundred year flood plain, then you don't know 765 01:03:35.639 --> 01:03:38.760 when it's gonna flood. It could flood again this summer. When was the 766 01:03:38.840 --> 01:03:45.239 last time it flooded prior to last summer? It's probably five or six years 767 01:03:45.280 --> 01:03:54.599 before that. Okay, Susan, I'm going to take your number in case 768 01:03:54.639 --> 01:04:00.559 someone calls, or we can find someone who can inspect for water intrusion or 769 01:04:00.599 --> 01:04:04.280 at the very least a company that can clean up when you need it. 770 01:04:05.760 --> 01:04:13.000 That twenty grand to seal that basement wall in that area is money not well 771 01:04:13.079 --> 01:04:16.199 spent. It's a waste of money, especially when the guy's upfront with you 772 01:04:16.320 --> 01:04:21.840 saying we're not guaranteeing anything. You know, I owe you the thirty By 773 01:04:21.880 --> 01:04:26.400 the way, all Pro Restoration would do this. I mean, there's just 774 01:04:26.519 --> 01:04:30.360 one idea, and then some of the carpet cleaners I know do this. 775 01:04:30.400 --> 01:04:33.239 No, I says zero res would do it. We got more coming right 776 01:04:33.320 --> 01:04:42.400 up. Go with a sure thing Denver's best roofer Excel Roofing dot com. 777 01:04:42.440 --> 01:04:48.199 You don't pay a cent until you're content. Time for an insurance check up 778 01:04:48.280 --> 01:04:53.679 free, no obligation. In comparison, call Compass Insurance paying too much your 779 01:04:53.719 --> 01:04:57.480 coverage at dozens of insurance companies find out now three oh three, seven to 780 01:04:57.559 --> 01:05:00.199 seven to one. Help. You'll think you're his only when you choose Frank 781 01:05:00.280 --> 01:05:04.880 Durand the real estate Man dot com to list your home with Remax Alliance three 782 01:05:05.039 --> 01:05:14.039 three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three 783 01:05:14.079 --> 01:05:18.960 O three seven one three talks seven one three eight two five five. Darren 784 01:05:19.000 --> 01:05:25.719 has a son with a dental issue. Darren, what's happening? Oh, 785 01:05:25.920 --> 01:05:31.960 basically, I'll start real quick from the beginning. My son was diagnosed with 786 01:05:32.079 --> 01:05:39.039 al leukemia at age two. He went through three years, two months, 787 01:05:39.199 --> 01:05:44.320 five days of chemotherapy. We never knew that it was going to affect his 788 01:05:44.480 --> 01:05:47.800 teeth and if they told us, we don't remember that, you know, 789 01:05:48.559 --> 01:05:54.280 with all the situation. Yeah, that's terrible. By the way, your 790 01:05:54.440 --> 01:06:00.559 what's your son's name? His name is Jeffrey. How's he doing? He's 791 01:06:00.840 --> 01:06:09.440 lost fifty pounds and he is now starting to lose muffle mass. Well, 792 01:06:09.760 --> 01:06:13.840 what is this prognosis? Are they? You know? Are is he doing 793 01:06:13.920 --> 01:06:19.440 well? Tllen remission terline remission from the cancer. That's wonderful, isn't it. 794 01:06:20.360 --> 01:06:26.320 Yeah, it's awesome. It's totally awesome. I mean, where was 795 01:06:26.360 --> 01:06:29.199 he did he go? I'm just curious. Did he go to Saint Jude's 796 01:06:29.320 --> 01:06:32.119 or did you go to Children's or what? We went to Children's and we 797 01:06:32.199 --> 01:06:36.719 had doctor Edith Albano as the doctor. She's no longer a doctor there, 798 01:06:36.760 --> 01:06:43.480 she retired, but she was awesome. We couldn't say enough about her. 799 01:06:43.880 --> 01:06:48.039 How old is your child now? He's thirty one? Oh my god? 800 01:06:48.239 --> 01:06:55.400 Okay, so he was diagnosed at two years old. Yes, okay, 801 01:06:55.480 --> 01:07:00.159 so this is way after thank god. So what's going on now? Well, 802 01:07:00.239 --> 01:07:04.159 at about age twenty, you know, after we did braces and all 803 01:07:04.239 --> 01:07:12.559 that lovely five thousand dollars in braces and then his teeth start at around twenty 804 01:07:13.119 --> 01:07:19.280 breaking and cracking and going out. Yes, and so I started looking for 805 01:07:19.320 --> 01:07:24.320 help for him. Well, everybody said, oh, they can't help, 806 01:07:24.400 --> 01:07:31.519 they can't help. I contacted, oh gosh, the Leukinia Society. I 807 01:07:31.519 --> 01:07:36.559 talked to doctors, I talked to everybody. I mean, I went through 808 01:07:36.559 --> 01:07:42.960 everything. So I put an ad on what does he need right? What 809 01:07:43.039 --> 01:07:46.079 does he need right now? Let's talk about that. He needs teeth, 810 01:07:49.920 --> 01:07:55.039 he needs a complete set of teeth. Doesn't Medicaid pay for this stuff? 811 01:07:56.360 --> 01:07:59.559 No, it does not. We've tried that too. You know, what's 812 01:07:59.599 --> 01:08:03.920 amazing to me is how Medicaid doesn't pay for dental. It's just amazing to 813 01:08:03.960 --> 01:08:10.440 me because dental, I mean, all health insurance is deficient when it comes 814 01:08:10.480 --> 01:08:15.079 to dentist dental issues. There, it's like it's not just to be pretty. 815 01:08:15.480 --> 01:08:17.640 Dental issues are the number I mean, they can be the number one 816 01:08:17.720 --> 01:08:26.920 cause of inflammation and disease. So oh, anyway, so is he on 817 01:08:27.000 --> 01:08:30.720 Medicaid or is he on Medicare disability? What? How is he otherwise? 818 01:08:30.840 --> 01:08:35.279 Is he on any kind of assistance? He's just he lives with me. 819 01:08:36.079 --> 01:08:44.119 He's not on any assistance. His wife of Oh gosh, I think it's 820 01:08:44.159 --> 01:08:49.800 six years now, works at Amazon. She has epilepsy, and she supplies 821 01:08:49.880 --> 01:08:55.520 the health insurance from the dental insurance. Well dental insurance will only pay two 822 01:08:55.600 --> 01:08:59.960 thousand dollars. Anyhow, how much is it going to cost to extract? 823 01:09:00.199 --> 01:09:04.840 Does he need implants? And all of that? He needs implants? Basically, 824 01:09:06.199 --> 01:09:14.159 when I went onto neighborhood dot com, I gotten email back eight in 825 01:09:14.319 --> 01:09:17.279 contact my dog, my son, he's a dentist. Blah blah blah. 826 01:09:19.319 --> 01:09:23.159 Let's you know maybe, Okay, hold on, let's come right back to 827 01:09:23.159 --> 01:09:30.359 you. I'm sorry, Darren, I got to take this break. Go 828 01:09:30.439 --> 01:09:33.680 with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay 829 01:09:33.680 --> 01:09:42.039 a cent until you're content. Time for an insurance checkup free, no obligation 830 01:09:42.199 --> 01:09:46.800 comparison call Compass insurance paying too much your coverage at dozens of insurance companies find 831 01:09:46.800 --> 01:09:50.000 out now three all three seven seven to one. Help. You'll think you're 832 01:09:50.039 --> 01:09:54.920 his only customer when you choose Frank durand the real estate Man dot com to 833 01:09:55.000 --> 01:09:59.520 list your home with Remax Alliance three all three nine to zero, sixteen twenty 834 01:09:59.560 --> 01:10:06.720 two. So, Darren, what basically is the purpose of the call right 835 01:10:06.760 --> 01:10:11.039 now, you need a complete set of dentures. Are you looking for someone 836 01:10:11.079 --> 01:10:16.119 who can do this? What is the cost? Basically, he's all set 837 01:10:16.239 --> 01:10:23.920 up for implants. He's got the studs in his mouth. He's had them 838 01:10:23.960 --> 01:10:28.920 in his mouth. I think I'm gonna say two and a half years. 839 01:10:29.199 --> 01:10:31.439 Yeah, But are you sure he's not having any bone loss as a result 840 01:10:31.520 --> 01:10:36.199 of not having teeth, because without the restorations he runs the danger of getting 841 01:10:36.560 --> 01:10:42.319 of having them move and stuff. But in any case, he's already had 842 01:10:42.359 --> 01:10:49.520 the post put in. How many does he have posts? I'm believe it's 843 01:10:49.560 --> 01:10:55.520 six for eight okay, and that's where they would anchor the dentures, So 844 01:10:56.000 --> 01:11:00.399 they've already healed and he has enough bone that's holding those posts right now, 845 01:11:00.479 --> 01:11:05.439 right, yes, sir? Okay, So now we're going on four years. 846 01:11:05.800 --> 01:11:11.840 I get it. Now, what now he needs what's called the restorations 847 01:11:12.079 --> 01:11:17.000 which go on top of those posts right at the dentures. And what is 848 01:11:17.000 --> 01:11:19.720 the call about today? Because we want to try to help. Are you 849 01:11:19.840 --> 01:11:24.720 looking for someone who can do that at a reasonable cost or payments or what? 850 01:11:26.239 --> 01:11:30.880 And we'll see the whole thing. When it started, they're supposed to 851 01:11:30.920 --> 01:11:33.840 be free. We don't have money. Well, when you say they're supposed 852 01:11:33.840 --> 01:11:36.079 to be free, this is what I'm trying to get at. How did 853 01:11:36.119 --> 01:11:40.199 he get those posts done? And what can we do to get the rest 854 01:11:40.239 --> 01:11:45.000 done? Hold on and we'll figure it out. Go with a sure thing 855 01:11:45.119 --> 01:11:49.520 Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're 856 01:11:49.600 --> 01:11:57.560 content. Time for an insurance check up free, no obligation. In comparison, 857 01:11:57.680 --> 01:12:01.600 call Compass Insurance paying too much your coverage at dozens of insurance companies find 858 01:12:01.600 --> 01:12:04.800 out now three all three seven seven to one. Help. You'll think you're 859 01:12:04.840 --> 01:12:09.720 his only customer when you choose Frank durand the real estate Man dot com to 860 01:12:09.800 --> 01:12:14.479 list your home with Remax Alliance three all three nine two zero sixteen twenty two. 861 01:12:15.560 --> 01:12:28.560 Yeah, ripped up news. Needed that so you don't have come running. 862 01:12:28.800 --> 01:12:34.880 Just as fast as we can. Shooter's gonna help come MANX is the 863 01:12:35.039 --> 01:12:43.640 Troubleshooter show? No Tom Martino, Hi Tom Martino here? Three oh three 864 01:12:43.880 --> 01:12:47.119 seven one three talk three oh three seven one three eight two five five. 865 01:12:48.239 --> 01:12:53.319 Wow. It is called the vomit scam. And the more I'm reading about 866 01:12:53.359 --> 01:12:58.640 it, the more people are ripped off by it. Unbelievable. And if 867 01:12:58.640 --> 01:13:02.119 we have that woman's number, I want to get that number because I need 868 01:13:02.159 --> 01:13:09.319 to talk to her more about it. The vomit scam, ride share drivers 869 01:13:09.359 --> 01:13:14.960 claiming their cars have been messed up by you when you haven't done anything, 870 01:13:15.119 --> 01:13:18.039 and no one questions it, and they charge an extra eighty bucks to your 871 01:13:18.039 --> 01:13:21.720 credit card. I just sent a one email thank you, and it goes 872 01:13:21.760 --> 01:13:29.279 straight to the driver. And I cannot believe how many people are saying this 873 01:13:29.520 --> 01:13:38.079 never happened to them. So it's recommended now that you take pictures of your 874 01:13:39.399 --> 01:13:45.000 passenger seat where you are and floors and all over, and the meta tag 875 01:13:45.039 --> 01:13:48.479 will show when it was taken compared to when you're on the ride, if 876 01:13:48.520 --> 01:13:53.960 you ever need it for evidence. Now, Darren says her son, when 877 01:13:53.960 --> 01:13:59.520 he was younger, had leukemia chemo which resulted in a terrible dental problem. 878 01:13:59.600 --> 01:14:05.880 He's third one now and he needs he needs a complete set of dentures, 879 01:14:05.960 --> 01:14:13.520 and he does have the implants the anchors put in. And how were they 880 01:14:13.560 --> 01:14:16.079 done, Darren? How were they put in? Were they covered by who? 881 01:14:16.119 --> 01:14:23.600 Who did those free of charge? Those were done I believe by doctor 882 01:14:23.720 --> 01:14:28.680 Johnson. Now, how did they do that free of charge? They did 883 01:14:28.720 --> 01:14:32.239 everything free of charge? Now why was it free of charge? They? 884 01:14:32.399 --> 01:14:42.399 Why were the anchors free of charge? Because doctor Johnson said he hid things 885 01:14:42.640 --> 01:14:49.359 like that. I believe it was doctor Johnson. I'm sorry, but he 886 01:14:49.399 --> 01:14:56.199 didn't do it that often anymore because she was taken advantage of. Okay, 887 01:14:56.279 --> 01:15:02.279 So this dentist basically donated his time and material, that's correct. And then 888 01:15:02.439 --> 01:15:09.600 he was sent to the original dentist, doctor Angus. What do you mean 889 01:15:09.600 --> 01:15:15.600 the original dentist? What's an original dentist? There were two dentists involved, 890 01:15:15.520 --> 01:15:21.600 doctor Angus, doctor Brandon. But how did doctor who? Who made doctor 891 01:15:21.640 --> 01:15:27.920 Angus the original dentist? I don't understand where he came into it. Okay, 892 01:15:28.039 --> 01:15:32.000 he came into fact that his mother sent me the email. Okay, 893 01:15:32.239 --> 01:15:38.840 he was the son that she told me to call. Okay, I get 894 01:15:38.840 --> 01:15:42.880 it. So you called doctor Angus and doctor Angus sent you to the other 895 01:15:43.039 --> 01:15:46.439 doctor. Well, doctor Angus first, you know, talked to us, 896 01:15:46.560 --> 01:15:53.399 said you know, he took pictures. He said he was going to make 897 01:15:53.439 --> 01:15:56.960 an example of us. You know that he was, so he in the 898 01:15:57.239 --> 01:16:00.720 in the beginning, he said he was going to help. That's correct. 899 01:16:01.119 --> 01:16:04.239 Okay, but but that's neither here nor there. I mean, he doesn't 900 01:16:04.279 --> 01:16:13.239 owe you anything. So where does it stand today? Doctor Angus will not 901 01:16:13.319 --> 01:16:16.159 call us back? Well, he probably doesn't want to do it anymore. 902 01:16:18.359 --> 01:16:24.960 That's not right. Yeah, but you can't demand Okay, all right, 903 01:16:25.239 --> 01:16:29.479 you're right about that. By the way, it isn't hold on, hold 904 01:16:29.520 --> 01:16:34.159 on, Darren, Darren, Okay, I agree with you, But what 905 01:16:34.199 --> 01:16:36.479 are you going to do about it? I mean, the guy promised to 906 01:16:36.520 --> 01:16:41.479 get that he was going to do dentures. The other guy did the the 907 01:16:41.840 --> 01:16:49.279 anchors, and now and now you want to go back to the original dentist 908 01:16:49.399 --> 01:16:54.079 to do the teeth and he's ghosting you. Well, we have no idea 909 01:16:54.119 --> 01:16:57.239 what's going on in his life. I mean, there was no contract with 910 01:16:57.359 --> 01:17:01.479 him. Did you go to the did you complain to the dental board about 911 01:17:01.560 --> 01:17:06.399 him? I'm actually i've already I just file all the complaint to get at 912 01:17:06.479 --> 01:17:12.560 the SIM And the complaint is what that he promised something he didn't come through 913 01:17:12.600 --> 01:17:17.159 with. Yes, Okay, Now I'm not sure what the dental board would 914 01:17:17.199 --> 01:17:21.600 do about that, because again, you know, I agree with you. 915 01:17:23.000 --> 01:17:29.720 The guys shouldn't have raised your hopes. But when you had these anchors done 916 01:17:29.800 --> 01:17:34.600 four years ago, when did you contact who you're calling the original dentist? 917 01:17:34.680 --> 01:17:41.800 When did you call him back? About four about four years ago? Yeah, 918 01:17:42.359 --> 01:17:46.359 he my son has been up and down, ass part. I can't 919 01:17:46.399 --> 01:17:51.239 count. How many times did doctor Angus, this original dentist, see him 920 01:17:51.279 --> 01:17:57.800 since four years? Has he ever seen him after the anchors? Yes? 921 01:17:58.840 --> 01:18:04.239 How many times? Actually show he's oh multiple times? Okay, so when 922 01:18:04.319 --> 01:18:11.239 hold on, so when when did the original let's call him doctor Angus? 923 01:18:11.359 --> 01:18:17.279 When doctor Angus saw When was the last time he saw your son? About 924 01:18:17.479 --> 01:18:23.880 three weeks ago? And he was supposed to give Jeff a call? So 925 01:18:23.880 --> 01:18:29.640 so wait a minute. So he has been working with you continually until three 926 01:18:29.640 --> 01:18:36.119 weeks ago, I think, I believe three weeks ago. And do you 927 01:18:36.159 --> 01:18:43.279 have any idea why he stopped communicating. We have no idea. He won't 928 01:18:43.359 --> 01:18:45.720 text me back. He won't. So he's been doing all this stuff for 929 01:18:46.399 --> 01:18:50.159 basically no cost for a long period of time. Then in the last three 930 01:18:50.199 --> 01:18:54.000 weeks, right, I won't call you back, and you filed a complain 931 01:18:54.079 --> 01:18:57.920 against him. But do you know if he actually made dangers or not? 932 01:18:58.439 --> 01:19:01.399 Yet? Has he fitted him within it. Ye, we have a picture 933 01:19:01.479 --> 01:19:10.680 of he showed he put the teeth in Jeffery's mouth, took picture and he 934 01:19:10.720 --> 01:19:19.000 said they had to be adjusted, took them back out, and basically nothing 935 01:19:19.119 --> 01:19:25.000 since then. So we have a picture of Jeffrey with the teeth in his 936 01:19:25.119 --> 01:19:30.239 mouth, but he did not get to keep them because doctor Angus said there 937 01:19:30.319 --> 01:19:34.439 was something broken. They were old. Okay, So so for all we 938 01:19:34.520 --> 01:19:39.600 know, something happened to doctor we I mean, doctor Angus is not a 939 01:19:39.640 --> 01:19:42.960 bad guy. He doesn't sound like a bad guy. It sounds like you 940 01:19:43.239 --> 01:19:46.960 haven't heard from him in three weeks, that's what it sounds like. This 941 01:19:47.159 --> 01:19:50.800 is it's been going on four years ago. He was supposed to have had 942 01:19:50.840 --> 01:19:58.920 his teeth by Christmas the two thousands. Well that's like twenty four years ago. 943 01:20:00.239 --> 01:20:02.720 What are you talking about, man, I'm sorry, excuse no. 944 01:20:03.000 --> 01:20:06.159 I get what you're saying. I get what you're saying. So Darren, 945 01:20:06.760 --> 01:20:12.560 let's try calling doctor Angus and getting his story or something. But god, 946 01:20:12.720 --> 01:20:16.119 I mean, it's hard when you're depending on people to do things free, 947 01:20:16.359 --> 01:20:23.600 you know what I mean. I'm just a person that you promise something, 948 01:20:23.640 --> 01:20:28.800 you do it, Okay, And I know the world does not like that 949 01:20:28.880 --> 01:20:33.239 anymore. But he sat out there with this at Starbucks. He told us 950 01:20:33.760 --> 01:20:43.319 everything, what would happen the whole Did he say why he was doing it? 951 01:20:43.399 --> 01:20:46.880 Basically to be nice and probably and he was going to take our pictures. 952 01:20:47.359 --> 01:20:51.880 He was going to do a videotape of it. But everything. Did 953 01:20:51.920 --> 01:20:59.199 you ever call back doctor Angus's mom who first suggested him. I sent her 954 01:20:59.279 --> 01:21:03.920 a text nowsage immediately saying thank you. But have you been in touch with 955 01:21:03.920 --> 01:21:08.359 her since? No? I can't get in touch with her. I don't 956 01:21:08.359 --> 01:21:15.000 even know her name. Where does doctor Angus practice? He practices in Esa 957 01:21:15.239 --> 01:21:27.039 Park, but he's according to the Colorado Department, he's based out of Superior. 958 01:21:29.680 --> 01:21:36.199 Okay. His name doctor Brandon Angus, Doctor Brandon Angus, Brandon Mark 959 01:21:36.279 --> 01:21:41.000 Angus. I even talk about this guy in a negative fashion. He's been 960 01:21:41.039 --> 01:21:46.119 Mark Mark, Mark Mark three weeks. Mark. I am not talking about 961 01:21:46.239 --> 01:21:50.720 him. I know you're not. She's talking. I'm trying to get a 962 01:21:50.720 --> 01:21:55.439 hold of him, and and you're right. I think it's jumping the gun 963 01:21:55.439 --> 01:21:59.680 here. This man has been styling the complaint. Probably was the last nail 964 01:21:59.720 --> 01:22:03.840 in doombstone there or in the casket he doesn't even know yet. I just 965 01:22:03.960 --> 01:22:14.359 filed it this morning. Okay, I think, Okay, I don't know 966 01:22:14.439 --> 01:22:17.239 the situation. I mean, like I said, we should make a friendly 967 01:22:17.359 --> 01:22:23.840 call to doctor Brandon Angus, and you know that's going nowhere. He can't 968 01:22:23.880 --> 01:22:27.960 talk about a patient, yeah, but we can talk to him about he 969 01:22:28.119 --> 01:22:31.960 was working with a charity case and they're wondering what happened and blah blah blah. 970 01:22:32.000 --> 01:22:34.359 I don't know. We we got to be able to do something. 971 01:22:36.920 --> 01:22:44.840 So, you know, I don't know what to tell you. But dying 972 01:22:44.960 --> 01:22:49.640 because he can't eat, He has no teeth, he has anchors in his 973 01:22:49.760 --> 01:23:00.199 mouth. Wow, what has he been doing for? What does what has 974 01:23:00.199 --> 01:23:04.720 he been doing for the last four years? Well, he has had the 975 01:23:04.760 --> 01:23:11.000 anchors for about three years. Oh and he has literally been I get him 976 01:23:11.079 --> 01:23:15.319 soft stuff to eat, anything I can, anything sugary. Yes, I 977 01:23:15.359 --> 01:23:20.439 know that's bad, but try keep some weight on him. No, okay, 978 01:23:20.479 --> 01:23:25.720 listen, listen. I hear a mom advocating for her son. I 979 01:23:25.800 --> 01:23:30.439 understand what you're doing, and I understand you're you're frustrated because you want to 980 01:23:30.439 --> 01:23:34.279 know what's going on. I also understand that anything going to happen with doctor 981 01:23:34.319 --> 01:23:38.920 angus. I mean, the guy volunteered to do this for nothing. Do 982 01:23:38.960 --> 01:23:42.039 you know what I'm saying. You do appreciate that, don't you That he 983 01:23:42.159 --> 01:23:46.960 was doing this for I appreciate that tremendously. I just wish he would follow 984 01:23:47.079 --> 01:23:54.159 through with the promises that he's going to get the teeth. And my son 985 01:23:54.319 --> 01:23:58.079 drives clear to ESA's Park, which is like an hour and a half away 986 01:23:58.079 --> 01:24:01.439 from here, and gets up there and they're, oh, they're broken. 987 01:24:02.720 --> 01:24:08.760 Okay, how many times do they break? Well? How many times did 988 01:24:08.840 --> 01:24:12.239 hold on? How many times did he drive up there when he was told 989 01:24:12.239 --> 01:24:16.760 they were broken? Oh? My god, I it has to be at 990 01:24:16.840 --> 01:24:21.119 least ten, ten to twelve times. So he's driven up there ten to 991 01:24:21.199 --> 01:24:28.560 twelve times, and every single time he was told they were broken, Yes, 992 01:24:31.800 --> 01:24:36.880 every single time? Almost, yeah, every single time. That's what 993 01:24:36.920 --> 01:24:42.399 my son tells me. He comes back down, he's so upset, he's 994 01:24:42.439 --> 01:24:49.159 like, I don't understand. And finally I just had it. You know, 995 01:24:49.279 --> 01:24:56.159 I understood when the Marshall fire happened because he the dentist, did live 996 01:24:56.239 --> 01:25:01.760 in Superior. You know, both dentists. It's actually orthodontics, and this 997 01:25:02.159 --> 01:25:10.359 guy's got excellent reviews. I mean, look, I h I think we 998 01:25:10.399 --> 01:25:14.279 should try calling him. We should have Deputy Doc try calling him. You 999 01:25:14.399 --> 01:25:18.880 need to probably sign some kind of or not you but your son needs to 1000 01:25:18.920 --> 01:25:25.000 sign some kind of hip a release for us to talk to him. Does 1001 01:25:25.039 --> 01:25:30.960 Susan still have one of those? More than willing to do it. Your 1002 01:25:30.000 --> 01:25:35.479 son has to sign it is your son around, he's actually downstairs sleeping right 1003 01:25:35.479 --> 01:25:42.760 now, All right, listen, I will try to We'll try to get 1004 01:25:42.800 --> 01:25:46.960 a hold of this doctor and see what's going on again. You know, 1005 01:25:47.000 --> 01:25:54.920 we'll do what we can. Kachina, Let's give this to Deputy Doc and 1006 01:25:55.000 --> 01:26:00.720 maybe Doc can do a three way call, maybe with the son. Three 1007 01:26:00.000 --> 01:26:06.119 three seven one three eight two five five. Dan McKenzie is a state planning 1008 01:26:06.159 --> 01:26:12.159 attorney, and I really urge you to call him if you need a will 1009 01:26:12.359 --> 01:26:16.319 or a trust, if you want to avoid probate. Dan McKenzie because he's 1010 01:26:16.319 --> 01:26:21.199 a great guy, sole practitioner, can work with you personally on your estate 1011 01:26:21.279 --> 01:26:28.680 plan eight three three co plans eight three three co plans. He's someone who 1012 01:26:28.720 --> 01:26:32.760 used as this expert on this show for wills and trusts and passing on assets. 1013 01:26:33.760 --> 01:26:44.039 That's eight three three co plan Coplans dot co. Go with a sure 1014 01:26:44.159 --> 01:26:47.680 thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until 1015 01:26:47.680 --> 01:26:55.239 you're content. Time for an insurance check up free, no obligation. In 1016 01:26:55.279 --> 01:27:00.600 comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies 1017 01:27:00.680 --> 01:27:02.880 find out now three all three seven seven to one. Help. You'll think 1018 01:27:02.920 --> 01:27:06.920 you're his only customer when you choose Frank durand the real estate Man dot com 1019 01:27:06.960 --> 01:27:12.640 to list your home with Remax Alliance three all three nine two zero sixteen twenty 1020 01:27:12.680 --> 01:27:28.640 two. Hi, Tom Martino, your trouble shooter three O three seven one 1021 01:27:28.720 --> 01:27:33.680 three talk three O three seven one three eight two five five. So let's 1022 01:27:33.720 --> 01:27:40.640 continue on the phones and uh try to solve these problems. We're gonna we're 1023 01:27:40.640 --> 01:27:43.720 gonna pass this on. This problem with the dentures mark. You were saying 1024 01:27:43.720 --> 01:27:47.640 off the air that you think you feel sorry for this dentist. I I 1025 01:27:47.760 --> 01:27:50.880 do, Actually, I mean, I'm not even sure what to say. 1026 01:27:50.920 --> 01:27:55.079 I feel bad for her too, and her thirty one year old son. 1027 01:27:55.439 --> 01:27:58.920 Uh, but other than that, it's like, okay, let's say he 1028 01:27:59.000 --> 01:28:03.079 delivers to teeth, then what so next week. If one breaks, he's 1029 01:28:03.079 --> 01:28:06.760 fixing it for free another week. I mean, my god, he basically 1030 01:28:06.800 --> 01:28:10.840 owns this for the rest of his life. That's right. He does use 1031 01:28:10.920 --> 01:28:14.279 on And here's what I want to know. If he went up there ten 1032 01:28:14.399 --> 01:28:19.760 times and something was broken broken each time? Was it broken or was it 1033 01:28:20.039 --> 01:28:29.079 that it was it was not adjusted properly, And maybe this guy doesn't under 1034 01:28:29.359 --> 01:28:31.159 it could be both the patient, It could be the dentist, is what 1035 01:28:31.199 --> 01:28:36.239 I'm saying is or the mounts weren't done properly, could be could be and 1036 01:28:36.800 --> 01:28:41.760 or it could be that well, I don't know. I don't know. 1037 01:28:42.119 --> 01:28:45.079 How much does this stuff cost. I don't know. Give me a remark 1038 01:28:45.199 --> 01:28:49.000 how much a full market those implants If all the teeth had to be pulled, 1039 01:28:49.079 --> 01:28:54.960 any bone grafting and implants, that alone, those four implants could have 1040 01:28:54.960 --> 01:28:58.439 been twenty thousand dollars depending on the amount of work. Or they could have 1041 01:28:58.479 --> 01:29:00.640 been as low as if his jaw on his mouth was in good condition, 1042 01:29:01.199 --> 01:29:06.960 as low as maybe nine to nine to the eleven. Possibly just got in 1043 01:29:08.039 --> 01:29:11.079 over his head on it. Now, that's just those are just the implants 1044 01:29:11.079 --> 01:29:15.159 which were done by another doctor. Now the restorations are the dentures themselves could 1045 01:29:15.239 --> 01:29:24.079 cost as much as twenty five to fifty thousand, So the whole job could 1046 01:29:24.079 --> 01:29:30.239 be the whole job could be fifty to sixty thousand dollars. Yeah. Now, 1047 01:29:30.159 --> 01:29:34.640 and he hasn't talked to her for three weeks and she files a complaint. 1048 01:29:35.560 --> 01:29:41.399 Well, and I think it's cumulative because she was looking over the past 1049 01:29:41.399 --> 01:29:44.520 few years and how many times. I hope, I hope every doctor and 1050 01:29:44.600 --> 01:29:47.600 Dennis out there is listening when they think of doing something very nice like this. 1051 01:29:49.279 --> 01:29:54.319 Susan, you have an issue with good feet? What's going on? 1052 01:29:54.479 --> 01:29:59.159 Susan, Hi, tom Oh, I'm so happy to talk to you. 1053 01:29:59.479 --> 01:30:03.199 So Friday, I had an appointment for a fitting that they do. I 1054 01:30:03.279 --> 01:30:08.640 don't have foot pain, but I do have a bunion and I just was 1055 01:30:08.760 --> 01:30:14.239 interested to learn if there's a way to like optimize my foothealth to prevent future 1056 01:30:14.359 --> 01:30:19.600 issues with that. And I just got sold. Basically, I spent seventeen 1057 01:30:19.960 --> 01:30:25.039 I spent one seven hundred and seven dollars on a pair of shoes, some 1058 01:30:25.199 --> 01:30:30.199 socks, and their three step insert system along with cushions that go over the 1059 01:30:30.199 --> 01:30:35.640 inserts. Well, I got home and I realized I don't have shoes that 1060 01:30:35.800 --> 01:30:41.600 can accommodate these inserts except for the pair that I bought from them. Now, 1061 01:30:41.640 --> 01:30:45.359 why is that? By the way, why don't those inserts And I've 1062 01:30:45.439 --> 01:30:47.600 never dealt with them, We don't get a lot of complaints about them. 1063 01:30:47.600 --> 01:30:51.720 But why is it that the inserts only fit one pair of shoes? Is 1064 01:30:51.760 --> 01:30:57.600 that the way they're made their high profile? You know, it's like having 1065 01:30:57.720 --> 01:31:02.279 it's under your instep, and so it makes it more shallow for most shoes. 1066 01:31:02.560 --> 01:31:04.600 Oh, I get what you're saying. So if you have, like 1067 01:31:04.640 --> 01:31:08.760 a pair of dress shoes that have a low profile, you would step up. 1068 01:31:09.359 --> 01:31:13.880 They would put your foot too much outside of it. Right, And 1069 01:31:14.199 --> 01:31:18.479 there's the main insert is this one that's supposed to strengthen and that's the most 1070 01:31:18.880 --> 01:31:21.640 like high profile one, if the one you're supposed to wear all the time. 1071 01:31:21.720 --> 01:31:27.039 I asked something, Susan. You went in not having any discomfort? 1072 01:31:27.079 --> 01:31:33.079 Is that right? Right? Why did you go in because I have this 1073 01:31:33.239 --> 01:31:36.520 tailor's bunion on the outside of my foot? Oh? I said, that's 1074 01:31:36.560 --> 01:31:41.640 right. You said that. So let me ask you something with the shoes 1075 01:31:41.720 --> 01:31:47.199 they did provide, I'm curious, did they does it feel good with that 1076 01:31:47.319 --> 01:31:51.560 insert in it. I mean, it feels weird, but no, it 1077 01:31:51.600 --> 01:31:55.960 doesn't feel bad. It's a Brooks running shoe. It's not a special shoes'. 1078 01:31:56.239 --> 01:31:59.600 Oh okay, oh okay, So you brought a Brooks. You brought 1079 01:31:59.600 --> 01:32:02.199 a brook I love Brooks, I have Brooks. So you bought a Brooks 1080 01:32:02.199 --> 01:32:06.279 shoe and their insert? How much was the insert alone? Do you know? 1081 01:32:08.680 --> 01:32:13.760 Yeah? The inserts themselves were one two forty nine dollars and eighty six 1082 01:32:13.800 --> 01:32:18.479 cents or how many inserts? Three? And I often wonder this, And 1083 01:32:18.520 --> 01:32:21.880 again, I'm not trying to throw stones at these people. I'm just curious. 1084 01:32:23.199 --> 01:32:30.079 I've often wondered how much different those inserts are than things you get at 1085 01:32:30.079 --> 01:32:35.680 Walgreens or or other you know, over the counter stuff. Yeah, I 1086 01:32:35.720 --> 01:32:40.760 don't know. Well, have you ever tried any of those? Yeah? 1087 01:32:40.800 --> 01:32:46.720 I have. So, I mean I quickly decided that this wasn't the right 1088 01:32:46.800 --> 01:32:53.600 solution for me, especially since I've been I just bought a pair of zero 1089 01:32:53.760 --> 01:32:58.840 drop like zero shoes that are kind of the opposite of this philosophy. Yes, 1090 01:32:58.920 --> 01:33:03.720 and oh, I mean literally within hours, Tom and I just they 1091 01:33:04.600 --> 01:33:10.720 have a very you know, they have their customer service all routing to one 1092 01:33:10.800 --> 01:33:15.479 person, and most of the people I've spoken to have been nice, but 1093 01:33:15.560 --> 01:33:19.359 no one has power to negotiate any kind of reason. Are there any money 1094 01:33:19.439 --> 01:33:26.319 back? Are there money back guarantees with good feet? Well, that's part 1095 01:33:26.359 --> 01:33:30.319 of you know. I think why I was enlisting your help was they made 1096 01:33:30.359 --> 01:33:34.279 me sign, and again I shouldn't have done this, So I don't want 1097 01:33:34.279 --> 01:33:39.359 the full red on what did they make? What did they make you sign? 1098 01:33:41.880 --> 01:33:46.399 It's it said that basically they don't do refunds because the salesperson told me 1099 01:33:47.000 --> 01:33:53.000 that people had been abusing their refund policy and using these inserts like a rental 1100 01:33:53.039 --> 01:33:58.000 and then returning them, which clearly that's not what I'm doing. I just 1101 01:33:58.119 --> 01:34:01.359 changed my mind and they could resell. I only want refunded what they can 1102 01:34:01.479 --> 01:34:06.199 resell. I will keep the shoes they sent. They sold me ridiculously expensive 1103 01:34:06.319 --> 01:34:12.800 socks as part of it. An expensive were the stocks everything that's unopened? 1104 01:34:13.119 --> 01:34:15.600 How much were okay? You did not open the socks and you want a 1105 01:34:15.640 --> 01:34:19.159 refund? I mean I would think there'd be nothing wrong with that. How 1106 01:34:19.239 --> 01:34:24.319 much are the socks? No, I opened the socks. I'll keep the 1107 01:34:24.359 --> 01:34:27.840 socks. I'll keep the shoes, I'll keep the cushion I opened, but 1108 01:34:28.039 --> 01:34:31.720 I want a refund for the system and the cushions. I didn't open. 1109 01:34:31.880 --> 01:34:36.359 Things they can resell. They're not much for the socks. Out of curiosity, 1110 01:34:36.399 --> 01:34:42.960 though there were eighty dollars for five pairs of socks. Why okay, 1111 01:34:42.960 --> 01:34:46.079 what is that for? Why were they so expensive? Well, so they 1112 01:34:46.119 --> 01:34:50.159 sell you that this is like a package. So I didn't when I put 1113 01:34:50.199 --> 01:34:55.439 my credit card down, I hadn't. It wasn't itemized in my mind. 1114 01:34:55.520 --> 01:34:58.119 She was just like, oh, it's part of this package. You get 1115 01:34:58.239 --> 01:35:00.760 five pairs of socks, and it's part of this package you get. So 1116 01:35:00.840 --> 01:35:04.720 it was just, you know, it's not until you know it's looking at 1117 01:35:04.720 --> 01:35:10.199 their seat that I see it's all like itemized out and I thought, you 1118 01:35:10.359 --> 01:35:13.760 just buy this package. And I didn't know to say, like, no, 1119 01:35:13.920 --> 01:35:16.800 I don't need those socks. I don't you know, I don't. 1120 01:35:17.079 --> 01:35:20.920 So anyway, it was just why don't you just have it surgically removed? 1121 01:35:20.960 --> 01:35:28.279 Out of curiosity because it doesn't hurt me most of the time. It only 1122 01:35:28.359 --> 01:35:32.159 hurts when there's pressure coming in from the side, and surgery it's invasive, 1123 01:35:32.239 --> 01:35:36.199 there's complications it's expensive, I have downtime, and I'm just trying to put 1124 01:35:36.199 --> 01:35:41.840 it off until it truly is an issue. And so this was part of 1125 01:35:41.880 --> 01:35:47.039 me exploring options to just try and optimize the health of my foot. And 1126 01:35:47.319 --> 01:35:50.319 I just feel like there's other ways that I can do that that make more 1127 01:35:50.359 --> 01:35:59.680 sense than this system. Well, you know, it's really funny the reviews 1128 01:35:59.720 --> 01:36:04.399 on Good Feet are so varied from very good to very bad, and I 1129 01:36:04.399 --> 01:36:09.800 think, in my opinion, it's a dinosaur company. Man. I don't 1130 01:36:10.000 --> 01:36:13.640 Ed McCaffrey was promoting them, and I'm like, well, Ed, what 1131 01:36:14.000 --> 01:36:16.800 he would have promote a sister company? No hold on, now, I 1132 01:36:16.840 --> 01:36:23.439 want to speak to that, because you're right, Ed wouldn't. He absolutely 1133 01:36:23.560 --> 01:36:28.199 positively wouldn't. But I will say this, and this is nothing against Ed 1134 01:36:28.359 --> 01:36:32.560 or any other spokespeople, because I'm a spokesperson. What I do is a 1135 01:36:32.600 --> 01:36:38.359 little different than most spokespeople. I'm not putting anyone down, but I truly 1136 01:36:38.520 --> 01:36:42.159 have an intimate knowledge well I don't know if intimate is the right word, 1137 01:36:42.199 --> 01:36:46.359 but an in depth knowledge of most things that I endorse. I mean, 1138 01:36:46.520 --> 01:36:53.119 I get into the frickin' weeds about it and get to know it. However, 1139 01:36:53.479 --> 01:37:00.479 I will say this, there are times when we as endorsement people can 1140 01:37:00.920 --> 01:37:03.239 be sold a bill of goods as well. In other words, we believe 1141 01:37:03.319 --> 01:37:05.279 it, we look into it, we think, oh, yeah, this 1142 01:37:05.399 --> 01:37:12.159 is really good, and then here's what you need to do. Then what 1143 01:37:12.199 --> 01:37:15.760 you need to do is you might have to change your mind. I did 1144 01:37:15.840 --> 01:37:23.600 that originally with stem cell therapy. I was endorsing a company that did not 1145 01:37:24.000 --> 01:37:29.720 do genuine stem cell therapy because I didn't know anything about it. And when 1146 01:37:29.720 --> 01:37:33.039 I looked into it, they were promoting these fluids that are shipped into the 1147 01:37:33.079 --> 01:37:41.680 clinic. And little did I know that no living stem cells survived shipping unless 1148 01:37:41.720 --> 01:37:47.279 you overly condense them, which is against FDA approvals for drugs and all that. 1149 01:37:47.319 --> 01:37:50.640 But anyway, to make a long story short, I did commercials. 1150 01:37:50.840 --> 01:37:55.279 Who was that Mark stem Cell Institutes of America or something. They're now at 1151 01:37:55.319 --> 01:38:00.359 a business name what's that? Some kind of crappy name like that. Yeah. 1152 01:38:00.399 --> 01:38:04.560 But then a doctor, doctor Chris Sinteno, called and said, or 1153 01:38:04.720 --> 01:38:09.520 one of his people or some one of his patients called, this is not 1154 01:38:09.600 --> 01:38:13.359 real stem cell. Then I called him, and then I realized, and 1155 01:38:13.439 --> 01:38:15.760 what did we do? As soon as we did that mark. This was 1156 01:38:15.840 --> 01:38:20.119 years ago. I dropped them, dropped them like that meeting was something else. 1157 01:38:21.239 --> 01:38:24.840 There was a meeting and by the way, I should mention, all 1158 01:38:24.920 --> 01:38:28.159 of those people are gone now, all of them. But there was a 1159 01:38:28.199 --> 01:38:33.039 meeting where they actually tried to convince me that I should do it anyway because 1160 01:38:33.119 --> 01:38:36.439 this company was spending a lot of money and the like, I said, 1161 01:38:36.439 --> 01:38:42.479 all these people are gone now, but man was at a contentious meeting because 1162 01:38:42.520 --> 01:38:45.000 I said no, no, no. So the reason I'm shedding light on 1163 01:38:45.039 --> 01:38:50.479 this is this, I don't think Eddie McCaffrey would ever knowingly represent anything that 1164 01:38:50.560 --> 01:38:53.359 did not do a good job. And by the way, I don't know 1165 01:38:53.359 --> 01:38:56.720 if they do a good job or not. I truly don't know. I 1166 01:38:56.720 --> 01:39:00.800 imagine some people love them and some people don't. So here's the thing. 1167 01:39:00.680 --> 01:39:06.279 I don't think their customer service approach. But no, but the reason you 1168 01:39:06.319 --> 01:39:13.960 don't like their customer service, to be honest, and again I'm not what 1169 01:39:14.159 --> 01:39:16.920 the real reason Susan you don't like their customer service is because you can't get 1170 01:39:16.920 --> 01:39:24.760 a refund and you agreed not to get a reef. I mean, you 1171 01:39:24.800 --> 01:39:28.319 agreed they're not refundable. I don't know what we do with this. Hold 1172 01:39:28.359 --> 01:39:38.920 on, go with a sure thing Denver's Best roofer Excel Roofing dot com. 1173 01:39:38.960 --> 01:39:45.720 You don't pay a cent until you're content. Time for an insurance check up 1174 01:39:45.800 --> 01:39:49.199 free, no obligation. In comparison, call Compass Insurance paying too much your 1175 01:39:49.239 --> 01:39:54.279 coverage at dozens of insurance companies find out now three O three seven to seven 1176 01:39:54.279 --> 01:39:58.079 to one help. You'll think you're his only customer when you choose Frank durand 1177 01:39:58.079 --> 01:40:01.479 the real estate Man dot com to listen your home with Remax Alliance three oh 1178 01:40:01.560 --> 01:40:08.479 three nine two zero sixteen twenty two. Time, Sam Martino, you're a 1179 01:40:08.560 --> 01:40:12.680 trumbleshooter, you know, Susan, You're not the only one who we deal 1180 01:40:12.720 --> 01:40:16.279 with from time to time who agree to no refund policies and then are sorry 1181 01:40:16.319 --> 01:40:19.399 they did it. And then they use their own logic saying, well, 1182 01:40:19.439 --> 01:40:24.279 I didn't open anything yet, why shouldn't I be able to get a refund? 1183 01:40:24.600 --> 01:40:30.119 Obviously we know whether you have it done at Walmart by stepping on their 1184 01:40:30.159 --> 01:40:33.600 machine and having somebody, or you do it through Amazon. They send you 1185 01:40:33.640 --> 01:40:38.479 a box, you step in this clay, you send it back. These 1186 01:40:38.520 --> 01:40:45.840 are so much cheaper. Even going to a doctor a pediatrist is often cheaper 1187 01:40:45.880 --> 01:40:51.800 than good feet. But the point is is that you did agree it was 1188 01:40:51.800 --> 01:40:58.439 a no refund policy, and they are custom to you, so that's why 1189 01:40:58.479 --> 01:41:03.520 they can't take them back again. I mean, have you let me ask 1190 01:41:03.560 --> 01:41:09.279 you something. What is the reason you want to refund? Are you saying 1191 01:41:09.680 --> 01:41:14.039 they do not work? What are you saying about the product itself? I'm 1192 01:41:14.079 --> 01:41:18.760 not gonna I can't get value out of it because I don't have the footwear 1193 01:41:18.800 --> 01:41:25.640 options to wear them. A. But B it's meant for people with I 1194 01:41:25.680 --> 01:41:30.439 think severe foot problems and pain, which I don't have. And tom My 1195 01:41:30.560 --> 01:41:38.279 point is you talk about reputable companies not holding unhappy customers hostage. That's right, 1196 01:41:38.359 --> 01:41:41.399 and I agree with that premise. Even in this case, I do 1197 01:41:41.520 --> 01:41:46.960 agree, So I'm not trying to abuse a return policy. They will make 1198 01:41:47.000 --> 01:41:50.760 a sale off of me. I'm keeping this other stuff at the end of 1199 01:41:50.760 --> 01:41:54.399 the day. And look, tom I know you don't care about this typically, 1200 01:41:54.600 --> 01:41:59.880 but my job was eliminated in November, so I need to be thoughtful 1201 01:42:00.119 --> 01:42:04.239 about what I'm spending money on. And this is not the right solution for 1202 01:42:04.279 --> 01:42:08.439 me. I'm not going to get value out of it, and it's not 1203 01:42:08.560 --> 01:42:11.880 customized. When did you buy it? It's a different options. When did 1204 01:42:11.920 --> 01:42:15.600 you buy them? When did you purchase? Day afternoon? And Mark immediately. 1205 01:42:15.640 --> 01:42:19.399 I tried to get in touch with them, but they don't empower anyone 1206 01:42:19.560 --> 01:42:26.039 at the franchises to discuss any kind of refund with customers. It's all routed 1207 01:42:26.079 --> 01:42:30.760 to this one director of customer service, Rachel Ostein, and I've been trying 1208 01:42:30.800 --> 01:42:34.520 to contact her and she hasn't called me back. And I know she probably 1209 01:42:34.600 --> 01:42:39.319 has a lot to do because she handles five franchises I think in Colorado. 1210 01:42:39.720 --> 01:42:41.920 So wait a minute. You do have a name and number for her, 1211 01:42:41.960 --> 01:42:45.640 though, right, yes, and so at the very least, can you 1212 01:42:45.720 --> 01:42:50.600 help me? Yes, we can call listen Susan. I agree in principle 1213 01:42:50.720 --> 01:42:58.760 that you should they shouldn't hold customers hostage. But usually when I say that, 1214 01:42:58.920 --> 01:43:05.880 usually it has to do with deposits and things like that, not necessarily, 1215 01:43:06.079 --> 01:43:12.479 or with services where there's no real hard cost that was put out at 1216 01:43:12.520 --> 01:43:18.479 the time, if maybe even if there was a cancelation fee of some kind. 1217 01:43:18.560 --> 01:43:21.279 I know, you're keeping the shoes, but you got shoes, you're 1218 01:43:21.359 --> 01:43:25.920 keeping socks. You got the socks, but let's say, what are the 1219 01:43:26.039 --> 01:43:30.600 hard costs in those orthotics? I don't know. I mean again, I 1220 01:43:30.640 --> 01:43:34.640 think I think they'd be better off from time to time even with a no 1221 01:43:34.800 --> 01:43:39.920 refund policy, to say, you know what, let's just give her money 1222 01:43:39.920 --> 01:43:43.239 back and how much. Maybe that's what shoes. Maybe that's what that customer 1223 01:43:43.279 --> 01:43:49.479 service person does. So holli and let's get again. I would give this 1224 01:43:49.520 --> 01:43:54.279 to deputy doc. That's what I would do now, I really would. 1225 01:43:55.520 --> 01:43:59.279 What do you think just to say, look, talk to that customer service 1226 01:43:59.359 --> 01:44:04.079 person and see if we can kind of reason with them. I hate to 1227 01:44:04.119 --> 01:44:06.359 do this, but I ran behind it, and I do. I owe 1228 01:44:06.359 --> 01:44:11.560 you a break. I'm sorry, people, I'm sorry. I'll do better. 1229 01:44:11.600 --> 01:44:19.840 Next hour. Hold on go with a sure thing Denver's Best roofer Excel 1230 01:44:19.960 --> 01:44:27.760 roofing dot com. You don't pay a cent until you're content. Time for 1231 01:44:27.800 --> 01:44:31.159 an insurance check up free, no obligation. In comparison, call Compass insurance 1232 01:44:31.279 --> 01:44:35.239 paying too much your coverage at dozens of insurance companies. Find out now three 1233 01:44:35.319 --> 01:44:40.159 O three seven seven to one help. You'll think you're his only customer when 1234 01:44:40.159 --> 01:44:43.920 you choose Frank durand the real estate man dot Com to list your home with 1235 01:44:44.039 --> 01:44:58.800 Remax Alliance three three nine to zero sixteen twenty two. Hi Tom Martino, 1236 01:44:58.920 --> 01:45:02.960 your troubleshooter three oh three seven one three talk three O three seven one three 1237 01:45:03.079 --> 01:45:09.760 eight two five five. Okay, welcome to the show. And man, 1238 01:45:09.800 --> 01:45:14.159 it's been very, very busy, and we want to now talk to Bill 1239 01:45:14.199 --> 01:45:16.159 about Good Feet. He has a good comment. I think, go ahead, 1240 01:45:16.520 --> 01:45:20.640 or maybe a solution for Susan. Go ahead? What's going on? 1241 01:45:20.720 --> 01:45:27.239 Susan signed the no refund guarantee no refund a policy and now she wants a 1242 01:45:27.279 --> 01:45:30.680 refund. She says she's getting no value from it. What do you think, 1243 01:45:30.720 --> 01:45:38.399 sir? Hi tom My wife went through a similar thing and uh with 1244 01:45:38.439 --> 01:45:44.279 a Good Feet store and it was close to that amount of money or whatever, 1245 01:45:44.439 --> 01:45:46.680 and she had bought a couple pair of shoes. Long story short, 1246 01:45:47.399 --> 01:45:53.479 they gave us credit for probably one thousand dollars, which over the last couple 1247 01:45:53.520 --> 01:45:59.039 of years we've used for They do have good shoes there and Meryl hiking shoes 1248 01:45:59.119 --> 01:46:02.640 and Brooks kind of shoes and stuff like that. So if that's a if 1249 01:46:02.680 --> 01:46:06.039 she doesn't want a full refund, she might still get some value, Biben. 1250 01:46:06.399 --> 01:46:12.000 That's a great suggestion I'll have I'll have Deputy Doc mentioned that to them. 1251 01:46:12.079 --> 01:46:15.119 Thank you very much. We got more coming up in the next hour. 1252 01:46:15.159 --> 01:46:19.960 On The Troubleshooter Show three oh three seven to one three talk, go 1253 01:46:20.119 --> 01:46:25.359 with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay 1254 01:46:25.359 --> 01:46:31.000 a cent until you're content. Please time for an insurance check up free, 1255 01:46:31.079 --> 01:46:36.720 no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance 1256 01:46:36.720 --> 01:46:41.479 companies find out now three oh three seven seven to one help. You'll think 1257 01:46:41.479 --> 01:46:45.520 you're his only customer when you choose Frank durand the real estate Man dot com 1258 01:46:45.520 --> 01:46:49.199 to list your home with Remax Alliance three oh three nine two zero sixteen twenty 1259 01:46:49.239 --> 01:47:04.880 two news. That's so you don't have. Just as fast as we can, 1260 01:47:06.159 --> 01:47:12.800 Shooter's gonna help him. Come, Man Dix is the Troubleshooter Show. 1261 01:47:13.399 --> 01:47:17.560 No Tom Martine, Okay, I'm Tom Martino, your troubleshooter three oh three 1262 01:47:17.640 --> 01:47:21.760 seven one three Talks seven one three eight two five five. Welcome to the 1263 01:47:21.800 --> 01:47:26.079 show. Yeah, we are here to help you solve your problems, answer 1264 01:47:26.079 --> 01:47:28.800 your questions, and take your complaints. This hour brought to you by Frank 1265 01:47:28.840 --> 01:47:31.880 duranderealestate man dot com for the best in real estate, whether buying or selling, 1266 01:47:32.199 --> 01:47:36.000 and getting free market analysis of what your house will sell for. Three 1267 01:47:36.079 --> 01:47:43.640 oh three nine two zero sixteen twenty two. All right, now let's go 1268 01:47:43.680 --> 01:47:46.119 to the phones. We got a question here. Charles has a follow up 1269 01:47:46.119 --> 01:47:50.920 on a car he was working with Deputy Doc. I gotta find his original 1270 01:47:50.960 --> 01:47:55.199 call Charles, what's going on? And is Doc around, by the way? 1271 01:47:55.520 --> 01:47:59.119 What's going on this? This is the one where the guys caretaker, 1272 01:47:59.600 --> 01:48:03.840 Oh oh yeah. Instead of getting thirteen thousand, five hundred for the car, 1273 01:48:03.960 --> 01:48:10.319 they, according to him, twisted his arm into taking thirteen fifty so 1274 01:48:10.359 --> 01:48:13.760 he signed over the title. But the damn car, it's evident, was 1275 01:48:13.800 --> 01:48:16.239 worth well over ten grand. In fact, I thought. I talked to 1276 01:48:16.279 --> 01:48:18.600 him and told him I have an attorney that wants to take the case, 1277 01:48:18.640 --> 01:48:24.439 but I first wanted to give them a chance at the home healthcare. I 1278 01:48:24.640 --> 01:48:29.680 told him to call up and tell them that he would like them to step 1279 01:48:29.800 --> 01:48:34.920 up. Now they did fire the first Light Home Healthcare did fire. Nay 1280 01:48:35.880 --> 01:48:44.760 Nay's dad Richard also was in on this, and Richard and Nay are the 1281 01:48:44.800 --> 01:48:48.399 ones who I believe took advantage of Charles. They claimed Charles sold it willingly. 1282 01:48:48.880 --> 01:48:53.640 Charles claims he blacked out and wasn't sure what happened after they counted out 1283 01:48:53.640 --> 01:48:57.039 the thirteen hundred bucks, not blacked out, but he doesn't remember. I 1284 01:48:57.039 --> 01:49:00.800 should use that expression anyway, Charles, did you call First Light and tell 1285 01:49:00.800 --> 01:49:08.119 them that you plan on suing them? Yes? I didn't tell him I 1286 01:49:08.199 --> 01:49:11.119 plan on sewing them, but I called him and they wouldn't talk to me. 1287 01:49:13.279 --> 01:49:15.760 I had already been asked not to call them anymore. Then, what's 1288 01:49:15.800 --> 01:49:21.520 the update you have? Nobody would talk to me? Okay, got it? 1289 01:49:21.520 --> 01:49:28.000 Oh, Dana was supposed to call me back. The receptionist took the 1290 01:49:28.159 --> 01:49:31.239 message in my phone number and all of that which she already had, and 1291 01:49:31.359 --> 01:49:36.039 no one ever called me back. I called him again and yeah, I 1292 01:49:36.119 --> 01:49:41.720 get it. And uh, Mark, I really do have an attorney that 1293 01:49:41.800 --> 01:49:45.880 said this is pretty obvious, and it does. I mean at first blush 1294 01:49:45.960 --> 01:49:48.840 Obviously, he hasn't talked to Charles yet, and I wanted. I wanted 1295 01:49:48.840 --> 01:49:51.760 to give these people at First Light every chance to make good on this. 1296 01:49:53.159 --> 01:49:57.560 They sent a healthcare worker there. But this is a bad situation. How 1297 01:49:57.600 --> 01:50:00.600 did that park go down? I missed that part when I was out of 1298 01:50:00.600 --> 01:50:04.680 town. So they send her over there and she has a conversation and somehow 1299 01:50:04.680 --> 01:50:08.680 the car comes up. Yeah, here's how it came up. Where's he 1300 01:50:08.840 --> 01:50:12.399 came up? I'm looking for the timeline though, when did she get fired 1301 01:50:12.800 --> 01:50:16.560 compared to when did she buy the car? No, they're not claiming she 1302 01:50:16.640 --> 01:50:20.600 was fired before she bought the car. Here's what happened. She went over 1303 01:50:20.640 --> 01:50:27.520 there on a Saturday to do her regular work at Charles's house. She mentioned 1304 01:50:27.600 --> 01:50:32.520 something about parking and said she was using her dad's car because her car was 1305 01:50:32.560 --> 01:50:38.359 totaled her dad's truck. Charles said, I have a car for sale, 1306 01:50:39.039 --> 01:50:45.199 and Charles supposedly showed her his Facebook marketplace ad which spelled out the car for 1307 01:50:45.279 --> 01:50:51.800 twelve thousand, five hundred or something. Now, she said, I'm interested, 1308 01:50:53.600 --> 01:50:58.840 and later on called him back and said I want to come over tomorrow, 1309 01:50:58.880 --> 01:51:01.960 which is Sunday with her day. So she came over with her dad, 1310 01:51:02.760 --> 01:51:08.800 and her dad counted out twelve hundred dollars and after that it goes blurry. 1311 01:51:09.319 --> 01:51:14.920 Charles says he doesn't remember exactly what happened, but they left and the 1312 01:51:14.960 --> 01:51:19.760 car was signed over to them. Now, interestingly, the bill of sale 1313 01:51:19.800 --> 01:51:27.479 said four hundred dollars, but the title was signed over as well. And 1314 01:51:27.720 --> 01:51:32.239 when they were leaving, he texted her in the car saying, you still 1315 01:51:32.239 --> 01:51:38.159 owe me money, and that's where it ended. Then he called us, 1316 01:51:40.760 --> 01:51:44.119 so what do you think, Mark? The hazy part is, he claims, 1317 01:51:44.359 --> 01:51:47.399 even the hazy part, I'm basing all of this on what this guy 1318 01:51:48.119 --> 01:51:53.720 is saying. In the part that keeps coming back is he's saying he had 1319 01:51:53.760 --> 01:51:57.479 the car listed for thirteen thousand, five hundred. No, it's twelve five 1320 01:51:58.199 --> 01:52:01.560 or twelve thousand, five hundred. Then they only paid him twelve hundred and 1321 01:52:01.640 --> 01:52:05.279 fifty, No, twelve oh five, actually twelve hundred five dollars. It's 1322 01:52:05.399 --> 01:52:11.840 easy to establish what the actual value of that car is. And I believe 1323 01:52:11.840 --> 01:52:15.479 we already did it and it was over ten thousand. No, that's true. 1324 01:52:15.760 --> 01:52:17.520 When the points they are saying, Mark and I brought this up to 1325 01:52:17.680 --> 01:52:21.840 Richard, the dad of the healthcare worker who was with her. He said 1326 01:52:23.319 --> 01:52:26.840 it didn't matter what it was worth. He said he was giving her a 1327 01:52:26.840 --> 01:52:30.399 special deal. Well, okay, that's fine, but it makes zero sense. 1328 01:52:30.520 --> 01:52:33.880 I mean, you have a home healthcare worker that is kind of in 1329 01:52:33.960 --> 01:52:38.960 charge of this guy. This guy's what's seventy eight years old? Seventy nine? 1330 01:52:39.399 --> 01:52:44.000 Is he blind or something as well? He can't say he's in a 1331 01:52:44.000 --> 01:52:48.119 wheelchair. Yeah, So I mean you've got the homecare worker leaving with the 1332 01:52:48.199 --> 01:52:54.000 car that's eight or nine thousand dollars less arguably than the value of the car. 1333 01:52:54.239 --> 01:52:57.760 In my opinion, they're crooks. They're crooks. I don't know how 1334 01:52:57.800 --> 01:53:01.680 else to put it. And I think the company that sent them out should 1335 01:53:02.000 --> 01:53:06.079 be liable for this. And that's the part I don't understand. I bet 1336 01:53:06.119 --> 01:53:11.920 you anything. The attorney not only goes after you know, whoever the car 1337 01:53:12.039 --> 01:53:15.199 was signed over to, but the employment office too. You can't send you 1338 01:53:15.239 --> 01:53:20.039 can't send a nurse over to someone's house to take care of them when they're 1339 01:53:20.119 --> 01:53:25.239 elderly, and then they leave with the Rembrandt for eight dollars. I mean, 1340 01:53:25.279 --> 01:53:30.239 it's nuts, And I agree with you everything. I agree so well 1341 01:53:30.239 --> 01:53:34.880 we have. I can't even logically in my head unless this guy is just 1342 01:53:35.039 --> 01:53:38.880 nuts and I don't know him. Maybe is nuts. I mean, why 1343 01:53:38.920 --> 01:53:41.640 did he sign the title? He says, he blacks out. Well, 1344 01:53:41.640 --> 01:53:45.319 that's weird. He remembers our phone number to call for updates. How come 1345 01:53:45.399 --> 01:53:49.319 he doesn't remember anything about what went down signing the title, signing the bill 1346 01:53:49.359 --> 01:53:55.720 of sale, giving them the keys. How come none of that's there, 1347 01:53:57.000 --> 01:54:05.359 Charles? How do you want to answer that? Charles? Yes? Which 1348 01:54:05.439 --> 01:54:11.520 question do you want me to answer? There? Mark, Charles? How 1349 01:54:11.560 --> 01:54:15.479 come you signed the title over to them when they only gave you twelve hundred 1350 01:54:15.479 --> 01:54:21.920 and five dollars? All I remember is we were sitting at the table and 1351 01:54:23.520 --> 01:54:27.319 she she wrote out a bill of sale. I don't know what she put 1352 01:54:27.399 --> 01:54:31.119 on it, okay, And the title was weighing there, yep. And 1353 01:54:31.199 --> 01:54:35.720 I know when I looked, I know my signature was on it. Okay. 1354 01:54:35.880 --> 01:54:41.239 So you signed the title and you accepted the twelve hundred and five dollars, 1355 01:54:41.359 --> 01:54:45.680 right? Yes? Well, I think you guys had the numbers on 1356 01:54:45.800 --> 01:54:49.399 it. I had it. Someone else put it on Facebook for me, 1357 01:54:49.520 --> 01:54:54.239 but it was listed for thirteen five is the number? That's That's what I 1358 01:54:54.279 --> 01:54:57.079 thought. But none of that matters. Here's what I'm asking you, Charles, 1359 01:54:57.079 --> 01:54:59.840 And I'm not doing this to beat you up, because if you end 1360 01:54:59.920 --> 01:55:01.920 up up in front of the judge, here's some questions people are going to 1361 01:55:01.960 --> 01:55:05.880 want to know. And the very first one is, why did you accept 1362 01:55:06.039 --> 01:55:11.319 the twelve hundred and fifty bucks or whatever it was and still hand them the 1363 01:55:11.399 --> 01:55:14.560 keys, signed the title, and sign the bill of sale? Why did 1364 01:55:14.600 --> 01:55:18.960 you do all that if all of those things represent twelve hundred dollars not twelve 1365 01:55:19.039 --> 01:55:25.840 thousand dollars or whatever we're talking about. Okay, he counted out twelve hundred, 1366 01:55:28.520 --> 01:55:31.199 twelve one hundred dollar bills, I understand. And then what happened? 1367 01:55:31.800 --> 01:55:36.000 I laid them down on the table, okay, And I thought he would 1368 01:55:36.039 --> 01:55:41.960 be forthcoming with more money, a lot of more cash, okay, and 1369 01:55:42.000 --> 01:55:45.760 he wasn't. So what made you give him the keys? He wasn't. 1370 01:55:45.880 --> 01:55:48.560 And well, what I was doing, you know, the money was laying 1371 01:55:48.600 --> 01:55:51.960 there, and I was you know, I was hosting two people, getting 1372 01:55:53.039 --> 01:55:57.199 him water and stuff like that, and you know, we were talking, 1373 01:55:57.319 --> 01:56:00.800 and I just don't know what happened. I have no See Mark, this 1374 01:56:00.840 --> 01:56:04.600 is where his story gets a little weird. I would be a little weird 1375 01:56:04.680 --> 01:56:12.039 to know. I would give anything to know why I didn't hold him responsible 1376 01:56:12.159 --> 01:56:15.800 for the twelve thousand dollars. But I know that's what I'm saying. Do 1377 01:56:15.880 --> 01:56:18.520 we even know this time? I mean, once again, I was gone 1378 01:56:18.560 --> 01:56:25.279 for a little bit. Do we know if the title represents thousands or hundreds 1379 01:56:25.279 --> 01:56:27.800 of dollars? I mean, do we even know that? And what is 1380 01:56:27.840 --> 01:56:30.600 the bill of sale? Mark? Mark? Mark, I don't know what 1381 01:56:30.640 --> 01:56:32.359 you mean by that? What do you mean the title on the act? 1382 01:56:32.359 --> 01:56:35.000 Well, when you sell a vehicle, I happened to just sell one the 1383 01:56:35.039 --> 01:56:39.560 other day, you you actually put in what you sold it for when you 1384 01:56:39.600 --> 01:56:43.159 signed the title? Over? What does that say? They put in for 1385 01:56:43.880 --> 01:56:48.439 four hundred dollars? How much? They filled in four hundred? So they 1386 01:56:48.560 --> 01:56:51.439 even put less than what it was. How about the bill of sale? 1387 01:56:51.880 --> 01:56:57.000 Four hundred? Okay, well, I this is crazy. Did you sign 1388 01:56:57.079 --> 01:57:00.359 the bill of sale? Charles? Yes, he did, and he's signed 1389 01:57:00.359 --> 01:57:02.520 the title. Yes he did, and they both say four hundred dollars. 1390 01:57:02.680 --> 01:57:06.359 Yes, and then he handed them the keys. Yes. Well, oh 1391 01:57:08.039 --> 01:57:11.800 it's insane. That's where it comes back to this though. That's where my 1392 01:57:11.920 --> 01:57:15.000 brain says, wait a second, it doesn't matter about any of this, 1393 01:57:15.159 --> 01:57:20.079 and I'll tell you why. Because he's got a caregiver pushing him around. 1394 01:57:20.399 --> 01:57:27.279 In no way do I think a caregiver should be purchasing anything from anybody they're 1395 01:57:27.319 --> 01:57:30.640 giving careg You absolutely right for less than the value of it. I hear 1396 01:57:30.760 --> 01:57:34.399 it. But but Charles sounds like a nut. No offense, Charles. 1397 01:57:34.600 --> 01:57:41.000 But I see why the police looked at everything and possibly said there's nothing going 1398 01:57:41.039 --> 01:57:44.319 on here. But I still think they swindled the crap out of you. 1399 01:57:44.399 --> 01:57:46.640 Man. I think he has a civil case, and I think he was 1400 01:57:46.680 --> 01:57:53.439 intimidated. I think, listen, I don't know, you know, seventy 1401 01:57:53.520 --> 01:57:56.520 nine years old. Okay, that's a few years from me right now. 1402 01:57:56.560 --> 01:58:00.000 But who knows how I'm gonna feel. I mean, really, I don't. 1403 01:58:00.159 --> 01:58:03.600 No, I'm not in his shoes. But I went through every single 1404 01:58:03.640 --> 01:58:10.760 thing mark you just said, every single thing, and feeling is exactly what 1405 01:58:10.800 --> 01:58:14.479 I went through when I first took this call. Yeah, it still doesn't 1406 01:58:14.520 --> 01:58:17.800 no matter what, no matter how many mistakes were made on Charles's side, 1407 01:58:18.119 --> 01:58:23.760 it doesn't even come close to passing the smell test exactly. I can't think 1408 01:58:23.800 --> 01:58:29.960 of any justification for a caregiver to leave spending a little over one thousand dollars 1409 01:58:30.000 --> 01:58:33.600 for a car that's worth over ten thousand. That's exactly a good day. 1410 01:58:33.319 --> 01:58:38.880 So for those listening, you got a complete preview of this, not a 1411 01:58:38.920 --> 01:58:44.000 preview. You got a PostScript of this call as it went down, and 1412 01:58:44.079 --> 01:58:46.439 Mark echoed my feelings exactly. And one more thing, Tom, and this 1413 01:58:46.520 --> 01:58:50.000 is for you to answer, because I didn't hear it, but you alluded 1414 01:58:50.039 --> 01:58:55.479 to the fact you were in communication with the father of the caregiver, was 1415 01:58:55.520 --> 01:58:58.960 that he was on the air. Marfi what happened. He came on the 1416 01:58:59.000 --> 01:59:01.399 air and he said, you know, yeah, you can make fun of 1417 01:59:01.399 --> 01:59:04.000 me and call me Dick if you want, because his name's Richard. And 1418 01:59:04.079 --> 01:59:09.199 he said, but nothing was wrong. We went there and we had a 1419 01:59:09.239 --> 01:59:13.960 wonderful conversation and he agreed to sell a car and give her a special deal. 1420 01:59:14.199 --> 01:59:17.800 And listen to this then he said. Then he said he didn't even 1421 01:59:17.880 --> 01:59:23.119 see the ad, neither did his daughter until after they left. They never 1422 01:59:23.199 --> 01:59:28.039 knew it was for sale for that price for twelve five. Then he said, 1423 01:59:28.159 --> 01:59:32.359 after the car was sold, after he signed everything, then Charles invited 1424 01:59:32.399 --> 01:59:36.760 them to stay and look at his whatever. He showed them some kind of 1425 01:59:36.800 --> 01:59:42.319 collection or something and was very nice to them, and there was no issue. 1426 01:59:42.760 --> 01:59:47.399 Then he said that Charles texted them when they were on their way home, 1427 01:59:47.600 --> 01:59:54.840 saying, you know you still owe me eleven thousand or whatever. Well, 1428 01:59:54.920 --> 01:59:57.239 okay, you know what. In fact, that was dumb of him 1429 01:59:57.279 --> 02:00:00.720 to say, because if that was happening on their way home, it's evident 1430 02:00:00.840 --> 02:00:05.039 at some point shortly after Charles realized he just got oki dooked. That's right, 1431 02:00:05.479 --> 02:00:09.600 and that's what was on the air, right, Charles, Yes, 1432 02:00:10.720 --> 02:00:13.920 so, Charles. But Charles, you remember that. And once again, 1433 02:00:13.960 --> 02:00:16.199 I'm not trying to beat you up. You remember what we just asked you, 1434 02:00:16.239 --> 02:00:20.239 but you don't remember what happened when these guys were over there. Now, 1435 02:00:20.359 --> 02:00:26.359 I did look up something about dementia and about older age having to do 1436 02:00:26.479 --> 02:00:32.920 with pressure, and when people feel pressure sometimes they tend to act and think 1437 02:00:32.960 --> 02:00:39.199 about it later and sometimes get hazy about details. Now, Mark, I 1438 02:00:39.239 --> 02:00:42.159 don't, like I said, I'm not trying to be a doctor here or 1439 02:00:42.199 --> 02:00:45.319 a psychologist, but you know, I don't know. I don't know. 1440 02:00:45.760 --> 02:00:50.760 I'm just as confused as everyone listening. But I think everyone agrees, Mark, 1441 02:00:50.840 --> 02:00:57.720 no matter what, everyone agrees that she was in a position of trust 1442 02:00:57.960 --> 02:01:02.439 and he was in a position of risk, and she left with something at 1443 02:01:02.439 --> 02:01:06.239 a price that wasn't even close to the value of the item. That's right, 1444 02:01:06.720 --> 02:01:12.640 and that's what we call in some circles unconscionable. I think if the 1445 02:01:12.760 --> 02:01:17.760 lawsuit is literally filed on the company as well as the individual, that's why 1446 02:01:17.760 --> 02:01:21.359 I bet they settle extremely quickly. Well, Mark, do you know who 1447 02:01:21.399 --> 02:01:24.560 agreed to take it? I don't want to. He didn't want to be 1448 02:01:24.640 --> 02:01:29.760 mentioned or anything. But is it? Is it my favorite person with ANGI 1449 02:01:31.479 --> 02:01:34.319 wait a minute, I don't even know what he's it's no, oh no, 1450 02:01:34.319 --> 02:01:36.760 no, no, no, no, no, no no, it 1451 02:01:36.840 --> 02:01:43.920 is your favorite person that's already represented us once and made them go away. 1452 02:01:44.880 --> 02:01:48.359 Oh he's good, Yes he is. He's really I wouldn't even want a 1453 02:01:48.439 --> 02:01:53.239 letter from him, to be quite honest. No, he is so confident 1454 02:01:53.319 --> 02:01:56.960 and good at what he does, and I must say has been with me 1455 02:01:57.159 --> 02:02:00.720 for years and years. You do you think he could get Did he even 1456 02:02:00.760 --> 02:02:04.399 talk about attorney's fees? What's that? Mark? Oh? No, I 1457 02:02:04.399 --> 02:02:09.680 don't know. I don't think. I don't know. That's that part's confusing. 1458 02:02:09.720 --> 02:02:12.279 I don't think we can get attorney's fees, But I don't know. 1459 02:02:12.600 --> 02:02:15.600 I don't think there's a statute to that effect. We got more coming right 1460 02:02:15.680 --> 02:02:26.560 up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. 1461 02:02:26.600 --> 02:02:32.720 You don't pay a cent until you're contenth time for an insurance checkup free, 1462 02:02:32.800 --> 02:02:38.439 no obligation. In comparison, call Compass insurance paying too much your coverage at 1463 02:02:38.520 --> 02:02:42.039 dozens of insurance companies find out now three oh three, seven to seven to 1464 02:02:42.039 --> 02:02:45.800 one help. You'll think you're his only customer when you choose Frank durand the 1465 02:02:45.840 --> 02:02:49.399 real estate Man dot com to list your home with Remax Alliance three oh three 1466 02:02:49.479 --> 02:02:58.560 nine two zero sixteen twenty two. Tom Martino here three three seven to one 1467 02:02:58.680 --> 02:03:00.840 three talks seven to one three eight two five five. By the way, 1468 02:03:01.000 --> 02:03:05.199 uh eight eight eight heating dot com listen to this mark. They're doing a 1469 02:03:05.239 --> 02:03:12.000 free plumbing inspection. So what's the gimmick. Nothing is free, absolutely positively 1470 02:03:12.119 --> 02:03:15.039 free going into spring and summer. They want you to have it free. 1471 02:03:15.119 --> 02:03:20.920 And when I say free, I mean absolutely positively every single part, every 1472 02:03:21.039 --> 02:03:27.600 single part of the plumbing inspection. This includes all the plumbing systems, fixtures, 1473 02:03:27.800 --> 02:03:32.840 water pressure, water lines, drains, cameras, plumbing equipment and everything. 1474 02:03:33.199 --> 02:03:42.000 Everything water, heaters and everything everything and that is all pumps free, 1475 02:03:42.399 --> 02:03:45.960 absolutely free. What do you have to say about that? Eight eight eight 1476 02:03:45.000 --> 02:03:50.199 heating dot com it's free, pics free, but it's all, it's everything. 1477 02:03:50.199 --> 02:03:54.319 It's not just a walkthrough like with a well you know what I mean. 1478 02:03:54.359 --> 02:03:57.399 It's a real deal. Three all three seven seven zero two seven seven 1479 02:03:57.520 --> 02:04:00.159 six unheard of three ollh three seven seven zero two seven seven six. When 1480 02:04:00.199 --> 02:04:03.159 people ask why do people do this? Mark, the obvious question is this, 1481 02:04:03.439 --> 02:04:06.000 they want to get in the house. All right, there's nothing wrong 1482 02:04:06.039 --> 02:04:09.720 with that. Well all the value for it, By the way, I'll 1483 02:04:09.760 --> 02:04:12.359 spell it out a little better than that. They get in there. They 1484 02:04:12.399 --> 02:04:15.960 do this, They get her, introduce their company, you like. Then 1485 02:04:15.000 --> 02:04:18.560 they put these little stickers. So with something death break, you know who 1486 02:04:18.560 --> 02:04:23.079 to call. Yeah, hey, James, you have a question on insurance 1487 02:04:23.239 --> 02:04:29.119 apps. These new apps are on cell phones tracking driving habits. The problem 1488 02:04:29.199 --> 02:04:31.119 with them is, and I don't know if this is what you're talling about. 1489 02:04:31.439 --> 02:04:34.720 They don't know when you're driving, or when you're a passenger, or 1490 02:04:34.760 --> 02:04:40.399 even if you're in a damn bus. So you have to go in every 1491 02:04:40.439 --> 02:04:43.680 now and then. And what they say, clean up the log well, 1492 02:04:44.640 --> 02:04:47.800 and if you're not a perfect driver, your rates can double, literally double. 1493 02:04:48.079 --> 02:04:50.239 James, go ahead. So what do you have to say about this? 1494 02:04:51.399 --> 02:04:56.359 Hey, guys, So USAA offers that app. You kind of covered 1495 02:04:56.560 --> 02:04:59.840 the main concern, which is it doesn't know when you're driving. But I 1496 02:05:00.239 --> 02:05:03.800 kids and they play on my phone while I'm driving around. If you don't 1497 02:05:03.840 --> 02:05:06.239 use the app, your rates are kind of high. They give you a 1498 02:05:06.279 --> 02:05:10.840 guaranteed ten percent discount if you do use it. Yeah, but then no 1499 02:05:10.960 --> 02:05:15.000 guarantees of how high it's going to go. Well, well, so they 1500 02:05:15.039 --> 02:05:18.079 guarantee it won't raise your rates and they'll give you a ten percent discount. 1501 02:05:18.119 --> 02:05:23.119 And my speculation is the reason for that is they'll deny coverage if they my 1502 02:05:23.399 --> 02:05:26.960 child's using my phone and I'm in an accident, They'll say you were using 1503 02:05:27.039 --> 02:05:31.880 your phone in an accident. Why there is no proof that it was me 1504 02:05:32.079 --> 02:05:34.600 or my kid using the phone. Does that make sense? Oh, it 1505 02:05:34.640 --> 02:05:43.560 makes a lot of sense. Absolutely positively makes a lot of sense. Is 1506 02:05:44.159 --> 02:05:46.560 how do you avoid that? Because I want the discount, but I also 1507 02:05:46.640 --> 02:05:49.560 don't want to have my coverage denied in case of an accent. Otherwise, 1508 02:05:49.560 --> 02:05:56.720 there's no point in having coverage. Oh my gosh, so you know what. 1509 02:05:56.840 --> 02:06:00.720 You're absolutely right, Mark, did you realize that part of it? 1510 02:06:00.960 --> 02:06:05.920 If your kids using the phone, they think you were using it. I'm 1511 02:06:05.960 --> 02:06:09.319 gonna tell you, guys, I'm going to tell you both something. I 1512 02:06:09.359 --> 02:06:13.960 think anybody that uses these apps are absolutely insane. And I told this story 1513 02:06:14.000 --> 02:06:16.239 once. I'm gonna tell you one more time. My son, who lives 1514 02:06:16.239 --> 02:06:20.800 in Nebraska, in a very small town where there's next to zero traffic out 1515 02:06:20.800 --> 02:06:26.119 there, had the app and he had progressive. His insurance for either six 1516 02:06:26.199 --> 02:06:30.159 months or a year was about one thousand dollars a term, not a month 1517 02:06:30.199 --> 02:06:34.439 a term. When the renewal came after getting that little plug in device in 1518 02:06:34.520 --> 02:06:40.640 his car, it doubled. The reason it doubled is because they said he 1519 02:06:40.680 --> 02:06:45.920 would do fast breaking and fast acceleration, not speeding, not driving at two 1520 02:06:46.039 --> 02:06:48.800 or three am, which, by the way, they look at two. 1521 02:06:49.199 --> 02:06:54.680 The bottom line is when the renewal comes up, they can raise prices, 1522 02:06:54.760 --> 02:07:00.199 and they doubled his zero accidents, zero tickets policy double. We switched them 1523 02:07:00.199 --> 02:07:04.119 over to Geico, or he switched to Geico. Yeah, there's no logic 1524 02:07:04.199 --> 02:07:08.479 behind that, because if you think about it, what are you supposed to 1525 02:07:08.520 --> 02:07:12.079 rear in someone. You're gonna, you're gonna, you're gonna fault me for 1526 02:07:12.439 --> 02:07:15.640 breaking quickly if someone stops in front of me, or a dog comes out 1527 02:07:15.760 --> 02:07:18.680 or something. But you're not. I don't get a credit for not running 1528 02:07:18.760 --> 02:07:23.920 into someone. And to your point, and honestly, to your point, 1529 02:07:23.960 --> 02:07:26.880 here's what kills me. I've never had one of those apps because I'd be 1530 02:07:26.920 --> 02:07:30.279 the worst on it, Honest to god, I haven't had any tickets of 1531 02:07:30.359 --> 02:07:34.479 any sort for ten fifteen years. But I own a extremely fast car and 1532 02:07:34.680 --> 02:07:40.239 I go from zero to sixty or zero to the speed limit entering the highway 1533 02:07:40.279 --> 02:07:43.880 it as fast as I can without going over the speed limit. They would 1534 02:07:43.920 --> 02:07:50.079 condemn me in one day. Yeah, I think they probably would. Did 1535 02:07:50.119 --> 02:07:54.000 you say that? I just wanted to pick your brain about that? In 1536 02:07:54.039 --> 02:07:58.479 over ten years? Tom, no ticket, wow, in over ten years. 1537 02:07:58.479 --> 02:08:01.159 But I do go from zero to the speed limit very quick. I've 1538 02:08:01.159 --> 02:08:05.800 had cops pull up next to me getting on I twenty five, giving me 1539 02:08:05.880 --> 02:08:11.159 the stink guy and the finger in not the bad finger, but waving the 1540 02:08:11.199 --> 02:08:13.079 finger like a teacher would at me, like, hey, you got to 1541 02:08:13.119 --> 02:08:16.880 slow it down, Although I know I did not go over the speed limit. 1542 02:08:18.199 --> 02:08:22.479 I just got up to the speed limit faster than anybody. Wow, 1543 02:08:24.399 --> 02:08:28.600 that's something. And don't you sit there and act all innocent. Who you? 1544 02:08:28.840 --> 02:08:31.720 I know you drive fast. I'm not saying you break the rules, 1545 02:08:31.960 --> 02:08:35.920 but you accelerate quick from a rest of course, I do absolutely. How 1546 02:08:35.920 --> 02:08:41.680 about how about when you leave work right there at the studio and you've got 1547 02:08:41.680 --> 02:08:43.359 to go up to Bellevue. You got to get into that right lane to 1548 02:08:43.399 --> 02:08:46.880 get on I twenty five, and I can get in front of anybody. 1549 02:08:46.960 --> 02:08:50.560 That's one of the reasons I do. I know, I know, I 1550 02:08:50.800 --> 02:08:54.640 always play a game when I'm at a red light or traffic light if I'm 1551 02:08:54.720 --> 02:08:56.920 up front. Who yeah, we all do anyway, and you're car anyway. 1552 02:08:56.960 --> 02:09:05.239 We got more coming up on the Troubleshooter Show. Go with a sure 1553 02:09:05.319 --> 02:09:09.880 Thing Denver's Best Roofer Excel roofing dot com. You don't pay a cent until 1554 02:09:09.880 --> 02:09:18.079 you're content. Time for an insurance checkup free, no obligation. In comparison, 1555 02:09:18.199 --> 02:09:22.079 call Compass insurance paying too much your coverage at dozens of insurance companies find 1556 02:09:22.119 --> 02:09:26.439 out now three all three seven seven to one. Help You'll think you're his 1557 02:09:26.560 --> 02:09:30.560 only customer when you choose Frank durand the real estate man dot Com to list 1558 02:09:30.600 --> 02:09:37.920 your home with Remax Alliance three oh three nine two zero sixteen twenty two. 1559 02:09:37.680 --> 02:09:43.239 You know what, I go to doctor Grossman Grossman Wellness, and I pay 1560 02:09:43.680 --> 02:09:46.119 so much a month. I get all my my drugs, my supplements, 1561 02:09:46.760 --> 02:09:52.199 visits, bloodwork, everything, all inclusive, Honest to god. It's the 1562 02:09:52.239 --> 02:09:54.760 best thing I've ever done in my life. Been doing it for so many 1563 02:09:54.840 --> 02:09:58.800 years, and I think it attributes to good health. You can just check 1564 02:09:58.800 --> 02:10:01.560 them out for two hundred and forty nine bucks. That gets you your blood 1565 02:10:01.560 --> 02:10:07.239 work consultation exam right up front and no other obligation to forty nine If nothing 1566 02:10:07.279 --> 02:10:11.560 else, you'll know where you stand with health. But you may want to 1567 02:10:11.920 --> 02:10:16.880 enter this program. It's called Concierge Medicine and uh, Grossman Wellness was one 1568 02:10:16.920 --> 02:10:20.520 of the first three oh three two three three forty two forty seven two three 1569 02:10:20.640 --> 02:10:28.159 three forty two forty seven Grossmanwellness dot Com. Now I want to talk to 1570 02:10:28.279 --> 02:10:31.840 LARRYO as a comment on that caregiver buying. We have two comments that are 1571 02:10:31.880 --> 02:10:37.199 both important on this these previous calls, and we have lines open to it 1572 02:10:37.279 --> 02:10:39.720 three oh three, seven one three talk seven one three eight two five five 1573 02:10:41.039 --> 02:10:45.760 or three oh three Martino, Larry, this caregiver sold the car. You 1574 02:10:45.920 --> 02:10:48.479 heard the story. What I've been listening to the whole thing for weeks, 1575 02:10:48.560 --> 02:10:52.439 so I'm familiar. Yeah, the caregiver bought the car. Go ahead. 1576 02:10:52.479 --> 02:10:54.760 What do you have to say about it? Well, if nothing else, 1577 02:10:54.840 --> 02:10:58.319 they committed a crime by putting a fake price on the bill of sale, 1578 02:10:58.640 --> 02:11:05.720 because state issued an enforced regulation at the first of the year, I believe 1579 02:11:05.840 --> 02:11:09.239 is what I heard makes it quite a bit of a crime to put a 1580 02:11:09.359 --> 02:11:15.000 fake price on a bill of sale in order to reduce the taxes paid. 1581 02:11:16.079 --> 02:11:18.439 Hey, that's a good point. Will he get in trouble for that? 1582 02:11:18.760 --> 02:11:22.880 Well, since they filled out the bill of sale and he said they put 1583 02:11:22.880 --> 02:11:30.319 the price on the title and it's the person that goes to get the registration 1584 02:11:30.560 --> 02:11:35.279 that would be a fault for that. Yeah, I get it. Okay, 1585 02:11:37.199 --> 02:11:43.000 that is a good point. And it was almost a standard thing that 1586 02:11:43.039 --> 02:11:46.319 the buyer would say, oh, give me a bill of sale for three 1587 02:11:46.439 --> 02:11:50.159 hundred dollars or something like that. And you know back then, you know, 1588 02:11:50.479 --> 02:11:54.199 in the eighties and nineties, that was pretty much the standard practice. 1589 02:11:54.239 --> 02:11:58.239 No, I know, because people wanted to pay way less. That's right. 1590 02:11:58.359 --> 02:12:01.560 Well, yeah, the sales taxes upon that and the registration costs right, 1591 02:12:01.720 --> 02:12:05.119 right right, and you're right it is wrong to do that. Now, 1592 02:12:05.199 --> 02:12:07.279 let's go to Rjho want to comment on the water and the walls or 1593 02:12:07.319 --> 02:12:11.000 coming up to the floor. This woman was going to hire somebody to seal 1594 02:12:11.000 --> 02:12:16.119 her foundation in that one section for twenty grand. Wasn't even sure if that's 1595 02:12:16.119 --> 02:12:18.479 where the water was coming from. She said it happens every five to six 1596 02:12:18.560 --> 02:12:24.840 years her her carpets get soaked. Go ahead, RJ. Yeah, I 1597 02:12:24.920 --> 02:12:26.840 just wanted to say, I hope she takes your advice, because I'm pretty 1598 02:12:26.880 --> 02:12:31.960 sure that company's gonna rip her off. They're either going to take that seven 1599 02:12:31.039 --> 02:12:35.880 grand and never come back, or eventually do it some work on there and 1600 02:12:35.920 --> 02:12:41.760 eventually get that twenty one grand from her. What's going on is is a 1601 02:12:41.760 --> 02:12:43.399 lot of these houses that were built in the sixties, they were built on 1602 02:12:43.439 --> 02:12:48.520 these dried up river beds and creek beds, so a lot of them were 1603 02:12:48.520 --> 02:12:52.079 put in with sub pumps just in case, well, we don't get as 1604 02:12:52.199 --> 02:12:58.079 much as these monsoons that we usually get, so depending it's every five years. 1605 02:12:58.239 --> 02:13:01.399 She's got a crack in the bottom of her foundation and it's coming up, 1606 02:13:01.399 --> 02:13:05.680 but God only knows where it is. She needs to spend about twenty 1607 02:13:05.680 --> 02:13:07.960 five to thirty five hundred dollars and just get a sub pump in there and 1608 02:13:09.000 --> 02:13:13.199 she will be done. I agree, what you know, J, that's 1609 02:13:13.239 --> 02:13:16.600 really good advice. But yes, for sure, and hopefully she's listening and 1610 02:13:16.640 --> 02:13:22.079 she'll take that advice because that's gonna cure her problems. I guarantee it will. 1611 02:13:22.760 --> 02:13:26.359 Thank you, RJ. I appreciate that point down for this point down 1612 02:13:26.399 --> 02:13:30.119 in the basement, and the water's gonna be there, you know, Tom. 1613 02:13:30.199 --> 02:13:33.560 When we had our r V garage built, one of the options we 1614 02:13:33.680 --> 02:13:37.359 did was to have the foundation waterproofed. And what I didn't realize was they 1615 02:13:37.439 --> 02:13:41.000 just kind of go around it with this kind of rubbery black paint and the 1616 02:13:41.119 --> 02:13:45.720 only water proof that you know, to a certain height. But it sure 1617 02:13:45.840 --> 02:13:48.479 wasn't an additional twenty grand. I mean it was like, yeah, maybe 1618 02:13:50.039 --> 02:13:52.359 maybe another two grand or something. Oh yeah, you're right. I mean, 1619 02:13:52.399 --> 02:13:56.800 now I think that these guys, I don't. I think twenty grand's 1620 02:13:56.800 --> 02:13:58.359 outrageous for that one area. But I mean, part of the reason it 1621 02:13:58.399 --> 02:14:01.560 was going to be more than when you do it on construction is because you 1622 02:14:01.600 --> 02:14:07.119 have to excavate it all out to waterproof it. But still it was still 1623 02:14:07.199 --> 02:14:11.159 too expensive and it's stupid to do when you're not sure that's going to solve 1624 02:14:11.159 --> 02:14:15.119 the problem to begin with. David has an income tax question. David, 1625 02:14:15.199 --> 02:14:20.600 go ahead, what's going on? Yeah? I think it was SSI for 1626 02:14:20.720 --> 02:14:26.279 the last two years, So taxes just because I get SSI, can I 1627 02:14:28.119 --> 02:14:30.399 No, No, I don't even understand what you're saying. Do you make 1628 02:14:30.520 --> 02:14:37.000 enough money you have Supplemental Security Income it's called SSI. That's for people for 1629 02:14:37.119 --> 02:14:43.119 those listening, that's for people who qualify for supplemental income. Now what you're 1630 02:14:43.239 --> 02:14:50.319 asking is can you file taxes if you're on SSI? Right, of course, 1631 02:14:50.640 --> 02:14:52.680 what would you file for? Where are you making the money? If 1632 02:14:52.680 --> 02:14:56.680 you're making the money, I don't think you'd be eligible for the SSI. 1633 02:14:58.039 --> 02:15:03.680 All had a part time job. Are you sure? Are you on disability? 1634 02:15:05.880 --> 02:15:13.439 Now? I'm Social Security SSD I. How old are you? How 1635 02:15:13.439 --> 02:15:22.239 old are you seven? I okay, I thought ss I. I really 1636 02:15:22.239 --> 02:15:28.600 thought ss I was for those under retirement age. Supplementary Security income who have 1637 02:15:28.640 --> 02:15:33.560 a disability. I might be wrong on that, but but you have to 1638 02:15:33.680 --> 02:15:37.439 file taxes if you make enough money. The answer is yes, you have 1639 02:15:37.560 --> 02:15:43.600 to. I can file. Well, of course, you can file if 1640 02:15:43.640 --> 02:15:48.800 you're making over the threshold of income that the I r S says you have 1641 02:15:48.840 --> 02:15:52.000 to file for. But but let me ask you something, because this is 1642 02:15:52.079 --> 02:16:01.079 really important in order to qualify for SSI. Are you blind? Do you 1643 02:16:01.119 --> 02:16:05.439 have a medical condition or are you blind? No? Well, I don't 1644 02:16:05.479 --> 02:16:09.640 even understand how you're getting How did you get SSI to begin? Are you 1645 02:16:09.880 --> 02:16:16.159 just talking about regular Social Security? Yes? Okay, never mind, that's 1646 02:16:16.199 --> 02:16:22.399 not SSI. SSI is supplemental that's right. He had a okay, so 1647 02:16:22.479 --> 02:16:26.520 your question. I understand you have a part time job. And by the 1648 02:16:26.520 --> 02:16:30.880 way he was calling it SSI, what he meant was he's on Social Security, 1649 02:16:31.319 --> 02:16:35.000 he works part time. He wants an ovken file taxes. You're supposed 1650 02:16:35.000 --> 02:16:39.719 to file taxes, well, if you're under the So this is such a 1651 02:16:39.760 --> 02:16:43.760 strange question because you could make zero or one dollar in still file taxes. 1652 02:16:43.799 --> 02:16:48.440 There's nothing wrong with it. But you don't have to file taxes if you're 1653 02:16:48.520 --> 02:16:54.319 single and make less than it thirteen eight hundred and fifts. Right, yere. 1654 02:16:54.920 --> 02:17:01.000 So if you're are you making with your Social Security benefits and you or 1655 02:17:01.040 --> 02:17:05.280 your work are you making more than thirteen to five? Oh? Yes, 1656 02:17:05.760 --> 02:17:07.840 you don't have a choice. You have to file taxes. You don't have 1657 02:17:07.879 --> 02:17:13.000 a choice. My question is filed for the cut out. Well, I'll 1658 02:17:13.159 --> 02:17:18.280 give you something back on the Social Security Okay. First of all, Social 1659 02:17:18.319 --> 02:17:22.799 Security does not withhold taxes. I don't believe, right, You just get 1660 02:17:22.079 --> 02:17:26.959 all they withhold is your premium for your Part A or Part B. You 1661 02:17:26.600 --> 02:17:33.719 when you file for your Social Security your tax you get a ten ninety nine 1662 02:17:33.760 --> 02:17:39.959 at the end of the year. Okay for your for your Social Security you 1663 02:17:39.079 --> 02:17:45.920 have to file taxes every year. If you make over thirteen to five, 1664 02:17:46.719 --> 02:17:50.520 will you get anything back? Of course not. They didn't withhold anything. 1665 02:17:52.639 --> 02:17:56.719 Well when he first registered, hey Tom, when he first registered, or 1666 02:17:56.760 --> 02:18:00.319 for that matter, when you did, You do have the option at that 1667 02:18:00.399 --> 02:18:05.840 point to do withholding. Oh? Really? Yeah? Oh I didn't know 1668 02:18:05.879 --> 02:18:11.079 that. Yes, definitely, definitely. Oh okay, I'm sorry thanks for 1669 02:18:11.079 --> 02:18:16.200 telling me that part. We got more coming up. Go with a sure 1670 02:18:16.280 --> 02:18:20.799 thing Denver's best roofer Excel roofing dot com. You don't pay a cent until 1671 02:18:20.840 --> 02:18:28.040 you're contenth time for an insurance checkup free, no obligation. In comparison, 1672 02:18:28.159 --> 02:18:33.239 call Compass Insurance paying too much your coverage at dozens of insurance companies find out 1673 02:18:33.280 --> 02:18:35.280 now three O three, seven to seven to one help. You'll think you're 1674 02:18:35.280 --> 02:18:39.200 his only customer when you choose Frank durand the real estate Man dot com to 1675 02:18:39.280 --> 02:18:46.600 list your home with Remax Alliance three oh three nine two zero sixteen twenty two. 1676 02:18:48.000 --> 02:18:52.079 Hi Tom Martino here. Rounding out the show, David wanted to know 1677 02:18:52.159 --> 02:18:56.559 if he's on Social Security and he works part time, does he have to 1678 02:18:56.559 --> 02:18:58.840 file tax? If you make over thirteen to five, whether you're on so 1679 02:19:00.000 --> 02:19:05.959 Social Security or not, you must file income tax. Now they will you 1680 02:19:07.079 --> 02:19:09.600 have to pay tax? Yes, even on Social Security now, Mark. 1681 02:19:09.639 --> 02:19:13.959 One thing I didn't realize is you can opt to have Social Security people take 1682 02:19:15.000 --> 02:19:18.440 out your taxes from your Social Security benefit. I did not know that. 1683 02:19:18.920 --> 02:19:22.120 Yeah, sign up. Oh, I see, I didn't know that. 1684 02:19:22.200 --> 02:19:24.920 So mine is just sent like a ten ninety nine, you know, gross 1685 02:19:24.920 --> 02:19:26.479 amount, and at the end of the year I claim it and have to 1686 02:19:26.479 --> 02:19:31.280 pay tax on it. And I am on Social Security. Yes, I 1687 02:19:31.319 --> 02:19:35.719 am, and worked hard for it, and I'm on it now. Your 1688 02:19:35.760 --> 02:19:39.840 social Security. You can make as much money as you want if you wait 1689 02:19:39.879 --> 02:19:43.600 till full age to take Social Security. If you take it early, there 1690 02:19:43.600 --> 02:19:50.639 are income limits, but I believe those income limits only go to the point 1691 02:19:50.680 --> 02:19:56.040 of full retirement age and then if they're lifted. I'm not sure of that 1692 02:19:56.079 --> 02:20:00.159 completely, but in any case, that's the That's the way I understood it. 1693 02:20:00.520 --> 02:20:05.680 But I often wondered why people take it early. You get so much 1694 02:20:05.799 --> 02:20:07.920 less if you take it early, and it's less for the rest of your 1695 02:20:07.959 --> 02:20:11.959 life as opposed to waiting. The longer you wait, the better you are 1696 02:20:13.360 --> 02:20:16.520 in some cases. In other cases, depending on the math, you may 1697 02:20:16.559 --> 02:20:20.840 want to take it earlier. There are some circumstances we're taking it earlier, 1698 02:20:20.920 --> 02:20:24.520 not at sixty two, but at full retirement, which is I believe now, 1699 02:20:24.639 --> 02:20:30.319 like sixty six or something. It's it's probably better to take it then 1700 02:20:30.479 --> 02:20:35.879 than to wait to seventy, unless unless the math works out for you. 1701 02:20:35.360 --> 02:20:41.959 You have to kind of decide that for yourself. Three oh three, well, 1702 02:20:43.000 --> 02:20:43.719 I don't know why I'm giving out the number. Let me give out 1703 02:20:43.719 --> 02:20:48.319 three oh three Martino because that's the number you want to call even when we 1704 02:20:48.360 --> 02:20:52.639 get off the air. If you have a problem, question or complaint and 1705 02:20:52.680 --> 02:20:56.879 you need help of any kind, just remember the number three oh three Martino 1706 02:20:56.959 --> 02:21:00.760 three oh three, six, two seven, eight four, tick six, 1707 02:21:00.879 --> 02:21:03.120 Leave a message and we will get back to Meanwhile, if you need help, 1708 02:21:03.159 --> 02:21:09.200 information, or referrals, you can go to referralist dot com save all 1709 02:21:09.280 --> 02:21:11.920 your problems for me.