Y'all ripped news. You need advice, so you don't have come running Jesus
as we can. Shooter's gonna help come. Man Dix is the Troubleshooter Show.
Now Tom Martino. Tom Martino here, Welcome to the show. Three
oh three seven one three talk three oh three seven one three eight two five
five. Marty Mark is at the mother Ship and we have a guest.
Did our guest arrive? Yes? I have not seen our guest. All
right, then we won't even talk about it until he gets there. But
who's in there with you? I got Deputy Scott, Deputy Dollar looking all
ready to holler. That's go. Thank you very much. Okay, folks,
we're talking, as we do every day, about your problems, your
questions, and your complaints, and it's really important you call us before they
festered too long. We want to get on top of it. So we're
going to start with sus who has an update. She's been working with this
roofing company. This is a doozy and Molly, I believe, is the
manager at the roofing company. And I'm trying to find the original call Who
was the original caller? Sus Janet Janet from last week to Ssky went out
and looked down. Yeah, I remember that. It's it was a mess.
Here's the bottom line. Shamansky said the roof was done okay, and
he said that basically the main problem he had, as he put it,
was, Mark said there were just a few items integrated successful projects which is
called ISP Roofing and Construction September six, they were contracted. The initial estimate
was eighteen with supplements that went over forty and but here that's that's not unusual.
That happens once in a while. But the bottom line is when we
had Mark go out as just totally independent, he just went out and looked.
He said, the roof's fine. He said that there was a problem
with the skylights as he remembers that they charge or something vents or said they
charged for three new ones and rebuilt two old ones and didn't do the third
one. And he said there were some other deficiencies. He said the windows
were not done correctly. He wouldn't have accepted them, and he said they
were vastly overcharged for painting, but the insurance accepted it. So basically those
were the only problems that he brought up and sus you reached out to ISP
I did. I've been working with Molly John, the office manager there,
and she completely acknowledged that they needed to finish up some painting on the it's
like three quarters of the house that they needed to work on the windows and
get the vents on Janet's roof. She's had those in the back of her
truck. Okay, I brought Janet and Mollie together to get together to get
this finished. And Mollie can tell you what happened yesterday. Hi, Mollie,
are you I'm good. I went out to Janet yesterday. I scheduled
appointment with her to go out and paint her house and to get also scheduled
appointment to get on her roof and then do the events that she asked and
address the issues that she's been having. We understand that her husband has been
very sick. We'd gone out multiple times and she left not today. Her
husband was six, so everybody spoke of that. We went out yesterday.
I'm knocked on the door at the time our trainers are there to start painting,
and she verbally told us to get off her property because she did not
want us painting our house. That she has done. I said, well,
do you still want us to fix your vents? No, don't want
nothing. We're done. Well, let me ask you something. Let me
ask you something. I'm glad to hear that. You went out there and
you said you were going to finish painting. So then we were mistaken about
that paint job. That job that was I think around five grand was not
just for the back of that one wall, No, sir, it is
for her backside of her house, her left elevation, in the front side
of her house. Okay, good, good, good. I'm glad to
hear that. So, so I'm glad to hear that. So what Mark
thought, based on what he was told, is that that five grand was
just for that one wall. But I'm glad to hear that. But here's
what I want to ask. Did the homeowner, Janet, pay you anything
yet? You guys, No, sir, we have not received one paint
from the heart. I have been up there multiple times to try to get
this taken care of. Did you receive anything directly from the insurance company?
We have not. Okay, so this up so down on her. Does
she think she's going to just keep the whole check? She told me as
of yesterday. I mean she basically packed me. I mean I'm a resident
of the company, but basically I was verbally attacked and myself, my painters
were verbally attacked yesterday tour. She is refusing to give us any money until
she gets all of her house fixed. I said, I'm just saying it.
We can do your painting nowt Nope, I don't want y'all get off
on the phone. No, no, No, Here's what I don't understand.
She says she won't pay until everything's done. I told her she should
go ahead and pay for whatever was done anyway and then and then wait until
the other ones. But she won't pay a dime. That tells me she
either spent the money or she doesn't plan on paying anything now. Now,
this is where we find a lot of times with insurance. People get a
hold of money and it's hard for them to let go of it. But
I want to know a few things. First. Did she say I'm not
going to pay you until it's done, but I'm not going to let you
finish. I heard zach words where I'm hiring somebody else to do the painting.
I will call Power Windows to handle my windows I said, well,
can I leave, bring over and get spent fixed because we've already paid for
the vents, We've already prepped her house. I mean, with this weather
up here in Colorado, woman in its beautiful seventy in the next minute snowing,
I can't go out and start painting your house if it's going for snow
the next day. And she said, nope, we are done. I
said, okay, will you please pay me for what is? Oh?
The gutters and there were you going to fix? Were you going to fix
the window repair? We were going to get the tape I was. I
had to step in because I'm the only one in the company she will speed
to at this point, but it has gotten a very nasty, even to
the point where her claim adjuster called me and asked me, always still willing
to work on the claim about a month ago, but let me ask you.
Were you going to refix those the windows where you put up strips?
She want to let me? She told me no, yes, we were
willing to fix anything she wanted. Okay, okay, that's time. Remember
there was two vents that hadn't been replaced yet, and she was all mad
about those. She won't let them replace those either. She was well hold
on the story was right, two old vents and then they were going to
put in three vents. She says she has them in a truck and she
wouldn't let them install. Okay, I have everything and she will not let
Basically, she's told me to send her the invoice for the roof and the
gutters, and when she settled out, if she owes any more money,
she's gonna take it out of what the roof and gut I would go.
I would immediately put a lien on the house. Janet's being unreasonable. We
are experts, said there was nothing wrong with the roof. She could pay
for it, and she didn't. That's her, that's on her. She
she's looking for an excuse. Now I want to ask something, did you
guys were you were you guys going to get ten percent of the overhead and
profit because you were doing the windows, you were doing the roof, and
you were doing whatever. The third thing was, did she sign a contract
allowing you guys to be the general because if so, she needs to let
you do every damn thing that she signed for. Guess sir, we do
have a sign contract by her. This is the thing when it comes to
the windows. This was her back words. I said, did you give
Mike permission? That's the owner of this company? I said, did you
give my permission to do it? He was going to do whatever he wanted
to do. I said, no, man, I'm not saying it.
Did you give him permission? Yes? She was going to do whatever.
And I said, just do whatever I was doing with my dead husband.
All right, listen, listen. I know jan has gone through some stuff
with her husband and all that, but this is being unreasonable and I would
put a lien on the house. Now, sus did you ask Janet to
come on when we were talking about this, We absolutely did, Kelly,
what did she tell you so, Jana? I think she declined. She
did decline. She was a little distraught. I'm not really sure why,
but she just kept repeating that she's done with the company. She doesn't want
to come on the show. She was complaining that you made her last time,
Bro, that we were all mean to I was mean because I told
her she should pay for what was done properly. You know what she told
somebody literally told that you called her a thief, Suzanne, And I said,
there's no way, And we went back and listen to the whole thing.
There wasn't anything even close to that. Look, she's so usional.
I want to help Janet. I want to help everyone. I really that
call when they call. But here's the problem, Janet. We told you
we sent a person out there for you to look at everything. He said,
there's nothing wrong with that. Roof pay for it. She's not willing
to pay for what's done, let alone anything else. I don't understand it.
They went out there, we got involved. They went out there yesterday
and tried yet again to get everything finished, and she kicks them off the
property after Suzanne, didn't she tell you she would let them come out there
and finish. She said, yes, they could come out and do whatever
they want then, and then when Mollie scheduled it, it all went to
hell. Well, sorry about that. Thank you Molly for coming on.
We appreciate it. Molly. Thanks. Hey. Now, speaking of follow
ups, is a deputy chopper still away because Mark, you know, is
he had where as well? He's in Costa Rica. Must be nice doing
training? Yeah, what kind of training do you do in Costa Rica?
He teaches pilots English is what he told me, oh cool. Oh yeah,
so listen, I made that lady cry. You glossed over that one.
Yeah, you're right, I made her cry. It mean to I
want to say something about roofing and all that, because we had a deal
with the solar company and a one solar and Valor roofing and solar. We're
very upset. And they kept texting, if you remember Mark, Deputy Chopper,
over and over and over and over and over, saying we were unfair,
we were unfair. You know. They wanted to come on and I
said, remember I said last week, you wouldn't even let me talk about
it. You said, don't talk about it. They're going to cause why
because he said he's coming on the air to defend himself and give his side
of the story. Well, what I'd like to know is how do you
defend yourself when you sell someone as solar system they can't be used. And
by the way, I'm not sure if it's Valor's fault they sold for a
one solar, but here's the problem. They've had problems with one solar before.
I don't care what they say. And they knew about it, and
they said it wasn't one Solar's fault that the system could not be activated.
That's absolutely false. Now I have looked and verified that One Solar refused to
get the supplemental report that would have told them the system could not be activated.
And so I'm telling you right now that I gave him every benefit of
the doubt at Valor Roofing. But the guy said he's gonna call me back
or text me on Monday, and as my calculation is, it's Thursday and
he did not do it. So I'm really pissed. And in my opinion,
these people were completely ripped off by Valor Roofing and one Solar and one
Solar has had problems before I can go over them, big problems, and
I am telling you, in my opinion, to avoid One Solar. I
don't think much of Valor Roofing either, except I have heard that as roofers
they're not terrible, they're not bad, and they're a good family. The
problem is they've aligned themselves with snakes. And if you don't like what you
hear, I have given you every opportunity to come on the air Valor.
I told you I would hold off, and you never called me back.
If you think I'm stupid and I'm gonna forget about stuff. You're crazy,
and I am urging people avoid Valor roofing when it comes to anything solar,
and avoid one solar. And if somebody is selling for one solar, tell
them four get it three zero three seven one three eight two five five.
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You don't pay a cent until you're content. Time for an insurance checkup free,
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You'll think you're his only customer when you choose Frank durand the real estate
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zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven
one three talks seven one three eight two five five tell my god, looking
at ryne one, do we truly have you? You served him? Uh?
The other day? We take chance trilling out right now? The affida
fit of service? I served a I think the guy told me his name
was Wan. I could barely understand him, but he was Jeff's employee up
there at chance? Is it chance? Is this an old problem with Jeff
Jolliffe or a new one? Is that I can't believe that one big,
fat, ugly, lying, cheating fool can rip off this many people a
chance? What's going on? Hey? So I uh, I contacted him
like and March March twenty seventh. Let me ask you something. Hold on,
do you live on another planet that you could not just put his name
into a search engine and see all the problems he's had. And how did
you find him? Here's what I want to know. Where did you?
Where did you see him advertising? We rip you off? I mean,
where did you find him advert How did you even find him? Yeah?
No, he's on Facebook Messenger and he's in a bag a name and so
wait wait wait wait he's on Facebook Messenger and he advertises on Facebook Messenger.
Yeah, on Facebook market and going to say market what okay? What name
is he under? He's and then like when I did some research, Wait
wait wait what what name? I need to know the name? What folly?
What is he Xander's Folly? I have no idea what he said?
Wait wait wait wait he's advertising. First of all, Who's going to go
to an auto shop called Xander's Folly? Are you crap? Is this a
joke? Right now? Did Mark put you up to this? So he?
Uh, that's that's his meed that he's using. He's using the shop.
That the name of the shop he's using. It is called mountain View
Transmissions and Gear and Johnson Colorado, mountain View. That's where Mark went,
mountain View Transmissioning Gear. That's his hideout. Okay, but but he but
the name he used was Xander. Okay, So well I would too,
because if you google Jeff johll of j O L L I F F E,
one of the first things that comes up is his ugly mug on sleeves
brigade dot com. All right, so you went to mountain View, no
fault of your own. You found him on You found him on Facebook,
and now, thank god, Facebook would never do anything to get ripoffs off
of there. Ever, let me get me. He was advertising and gave
you a quote on a new transmission for around eighteen hundred bucks, which is
probably five times less than anybody. No, he was advertising to rebuild mine
that had pulled out some also, and how much? How much did he
say he was rebuilding? How much was it for? He was just going
to rebuild the transmissions at thirteen hundred dollars half of front, half of the
job was finished. Let me ask you something. Did you did he actually
did you actually take your car to him or truck? I just took him
the transmission away. I pulled the transmission out myself. Oh good, at
least you have your vehicle. Yeah, the transmission is probably honest. And
anyway, did you have to pay up front anything? Just half of front?
Set a part? How much did you pay up front? Seven?
I didn't have a fifty on me? Why? Why? Just I have
to put this out there. This drives me crazy. I can even understand
a little bit if it's like windows for your house and having to pay something
upfront and stuff like that. But for the life of me, I have
never been to an automotive shop anytime in my life where they asked for any
money upfront. Why would you give this guy you never met, seven hundred
dollars for a transmission that he did nothing too well? He said it was
for parts, and I, uh, I just thought of a smaller business
and maybe, you know, she didn't have all the cash. I thought,
maybe like a side hustle way you're doing, Oh, it's a hustle.
Find out his name then, or were you still calling him Xander?
He I asked him his name at the shop and he said Jess. I
thought that was kind of weird, and I asked him and he says,
as like his friend or son's Facebook or whatever's. And I looked at the
Facebook. It down his real account on his friend with the Vander's profile on
t I'm Jeff Johoff. And then I saw that that guy was posting more
Transitions Rebuilt. But he has like thirteen listings on there, and I googled
his name and that's where I found all these articles because are the only ones
that I seem to have written reviews. In my opinion, this is the
biggest thief I think we have seen. He just doesn't care Tom. This
guy is unbelievable. Well, he should be arrested. We really need to
get him arrested. Amazing, he's walking around as many people as he screwed.
He's so chances. What's your your Did he ever do anything for your
transmission? When did you drop it off? In March? March twenty seventh,
and then you just kept to make enough excuses not to drop it off
or give it back to me. We scheduled four times to me any kind
of excuse for every single time. That's when I got frustrated and kind of
showed frustration that he lest me on red for two days, and then I
showed an article that I found and then he finally started responding and he says,
I'll have it to you by Monday, and I was like, I
wanted tonight and that this is today. I messaged since and I said,
I want my seven hundred dollars in my transmission corps back or you're not going
to get it back. You're not going to get it and you've just a
chance. Let's just tell you the truth. I'm not happy about it,
but you've you lost your money and your transmission. Yeah, so I'm kind
of thinking too, my dad, he's never well how about this? He
has never come through for anyone. How about that? Why don't you go
down and file the paperwork? And I don't mind going up there once a
week and suing this guy or serving them, so honestly, you should do
it. I'm staring at one right here. Let's get judgments against him.
Yeah, Mark, years ago, years ago, when years ago, when
we had a hot tub dealer who did stuff like this years ago, he
actually got so many judgments that we got a rid of execution to go in
and confiscate all of the inventory and tools if you got to. If you
if you get a look at his shop, there's nothing to take. Man,
It's like it's a storage unit. Hey, by the way, didn't
that throw maybe a few more lights up, a few more red lights when
you showed up seven hundred bucks in your pocket and you're dropping it off at
a storage unit? Well, what made me think it was okay? He
had he did have like a lot of tools and the tools to perform the
work. It looks like and I'm beating you up so other people don't do
what you did. Man, that's the only reason I'm doing it. I
feel for you. And if you get the paperwork filled out with small claims,
I don't mind helping you on what you need to fill out. I'll
go serve the guy again. All right, I can look into that in
time. You realize why I have no problem serving them all the time?
Right? Why is that mark? Because BUCkies is right next to him and
I love buckets. Yeah, so chance you're not. You know you're not
going to get it right. I've kind of accepted my loss, my service
sager. Where I work. I work at a dealership. He was telling
me that I have a I should accept the loss, so, you know,
so that's kind of what I'm hoping. I told him that, you
know, it looked like it was a legit shop because you had all these
other transitions. I'm just guessing those are all the other people we scanned,
and there's a way on the floor. Dude, you got lucky you didn't
bring your whole car there because Tom, what could have happened if he actually
brought the vehicle? Well, I'll tell you what would have happened. What
happened a million times before, and that well not a million, but every
time we've heard you take it there and it's stolen, your vehicle is stolen,
or when you aren't work makes the vehicles secure. Yep, so you
read all of that. Did you see did you see Sleevesbrigade dot Com?
Yeah, that's where I think technology is. Yeah, I'm really sorry,
man, it doesn't It takes fifty five bucks to sue him in that county
man. And once again, I don't mind helping you with the paperwork part
of it and pointing you in the right direction, and then I'll go serve
them. But time's right. If we get a bunch of these lined up,
I mean, at some point, people are going to know he's a
scumbag, right or is it just the numbers? Tom? People move in,
they have no idea and they get ripped off. Well, Mark,
I think we pretty much put Jim Weeze forty fourth Auto out of business.
I mean he would he retreated up to some shack up north and we don't
hear anybody getting ripped off. Remember when he came on and said, oh,
I'm sorry, I got cancer. Then we find out it was all
be Yeah, he said he was dying. His mom died or something.
Which is it? Wait is this Jeff Jollis? Yeah, Yeah, he
had about six moms die. I think so that's because It's kind of weird
how he just typed it again for the same excuse, not to deliver the
Hey did you go on that Facebook marketplace and let people know? Yeah,
I pushed on my community pitch I'm part of on like I live in Greeley,
so I post on that. My goal is to at least get him
out at Colorado. There's no way this guy is ever going to be reformed
and not rip people off, in my opinion. But if we could just
push them a little further north into Wyoming, we'll be good. If you
remember Mark, years ago, we ran out of We ran right out of
the state Rocky Mountain Radar. Do you remember them. Yeah, they claimed
that they had such a jam radar and lasers they could jam him. I'll
never forget that guy. I mean it was such a rip. I think
you did that one on not Fox. Who were you on before there?
Seven? Well, no, I was on four and then I was on
Fox. I did them on both. I think I also did it on
Uh of course on radio. I've been doing it for years. Then he
finally left the state. Yeah. Think about that business model. You basically
sell it. You put it on the front of your car. And your
stealth. If the cops can't get you, no radar will detect it.
It's so crazy, it's crazy, but people would buy it and they absolutely
do nothing. It is absolutely zero nothing and his I just looked at Rockymountain
Radar dot com. It says, listen to this, never get a speeding
ticket or we pay for it now. How can this person ever, how
can they still be in business? My god, how can that be?
They're still in business? Oh goodness, we got more coming right up.
Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance check up free,
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com to list your home with Remax Alliance three oh three nine two zero sixteen
twenty two. Hi Tom Martino, You're troubleshooter three O three seven one three
talks seven one three A two five five. Ronald is back he has a
problem. I told him to go to stand the HOA man to get some
input. What was his deal? Edenbrook apartments, Hey, Ronald, why
don't you, for our listeners tell us the problem so we can start looking
for your original call. Okay, Uh we called and what it was about
was the we were trying to uh get put a new a new president and
h o A members in place. You wanted to know the procedure because you
thought the people were kind of not being straight. Yeah, they were crooks
and they are and they're steel crooks. I mean, and I think when
I tell you what's going on now, you'll when did you When did you
first call us? I'm looking for your original probably been it was about last
year about three of the three different people done called you and it was Eden.
It was Eden, right, Eden Rocker, Edenbrook exactly. Okay,
go ahead, let's let me hear about what happened then. Well, okay,
uh Stan came in. He helped us get a new board, and
we did all the things you told us about doing the flyers and uh you
know, putting them on doors and trying to get all the people together.
And we did that and we finally got a new board. But now what
happened and we I'm really hold on, I am really happy you were able
to do that. It was a fight, it was a real battle.
We went through it. Okay, then what and well then we uh we
got a new president and the management company forced us to keep two of the
old board members. They wouldn't let us have the election. Well there,
they don't really have that power, so okay, then what they don't but
they forced this to wear. Well then that's because now that's a lot of
buld. But anyway, then what happened, I know you, but that's
what happened. And then what happened is they kind of got the new They
somehow they got the new president on their side. And now what they're doing
if they're suing, well, at first they're doing a restraining order and then
they're gonna sue us saying that we can't do meetings and we can't do wait
wait, wait, wait, are they saying that the new HOA is not
official? Well, yeah, they're saying that they're official. But what they're
saying is that we that with the way we went about it is we had
harassed people and made them do what they wanted. And so what the new
and we voted at out the management company and the board, but they made
us keep two of the old board. I get it. So, but
but if you only kept two of the old ones, how many new ones
were in there? Well, there was fond But now the president he kind
of the new president, he kind of switched over to the service plus side,
which is the management company. Is that because you think, well,
that's very strange that all of a sudden he would switch over. Oh it
was like one day he just switched over. Oh did you check his bank
account? No, we have it. But what they're doing right now is
they say, we need a new roof. So the management company made them
up a company called lib that's do that new roof. And they're going to
do our new roof. And you know, we still haven't. We were
going to do an oddit because they borrowed. Are you on the board right
now? Not I am, I'm not, but I'm with some people that
are two of the people that are still on the board. Okay, but
listen, here's what I'm asking man, I don't want to hear this whole
story. I mean not that I'm not interested, No, no, no,
it's not that I'm not interested. I'm just saying this is too disheartening
to hear every little detail. I just want to know this. You still
have the power as an HOA to fire the management company. And that's true.
But what happened is they the new president did a new election. They
did it. They didn't take a vote, they didn't do anything. They
just did a new vote, and they claim that people voted the management company
back in. Okay, listen, listen, listen, I gotta take a
break. Hold on. I'm just you know what I'm hearing. It sounds
like a bunch of dumb rocks being taken advantage of. And I can't fight
stupid. I'm not kidding, by the way, hold on, Ronald,
just hold on. Oh go with a sure thing Denver's best roofer Excel roofing
dot com. You don't pay a cent until you're content. Time for an
insurance checkup free, no obligation. In comparison, call Compass insurance paying too
much your coverage at dozens of insurance companies find out now three oh three,
seven to seven to one help. You'll think you're his only customer When you
choose Frank durand the real estate man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino,
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zero two seven seven six. Welcome to the show. Now here's the thing.
I can't make people do the right thing or basically figuratively kick people in
the balls when they should be. And I don't know how else to put
it. I am so pissed off at management companies. When they told him
you got to keep these two board members, and when they told and when
they finagled another election to get to get elected back in to run Edenbrook Apartments.
I don't know what to say, Ronald, when you guys let them
do that. When you say they forced you, they did not force you.
Somehow that there's no way that a management company can force people to do
anything. Okay, they were BSD into doing it. So I can't help
you anymore. I want to help you, but I can't. You guys
need to pull your money and get a damn attorney and get rid of this
management company. But leave the name of the management company for me, please,
because I would like the name of someone who told you go with a
sure thing. Denver's Best roofer Excelroofing dot com. You don't pay a cent
until you're content. Time for an insurance checkup free, no obligation. In
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dot com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two rip. You need ad By so you don't have, you'll
come running just as fast as we can. Shooter's gonna help come manx.
He is the Troubleshooter Show. Now Tom Martine, Hello, I'm Tom Martino.
Welcome to the show. This hour brought to you by Frank darand the
real Estate Man dot Com. He'll do an evaluation of your home and analysis
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durand the real Estate Man dot Com three oh three nine two zero sixteen twenty
two. Our guest did arrive. Mark will be talking to him a little.
And that's uh premiere And by the way, it's Premiere window cleaning at
pressure Washing always get it wrong. We clean windows dot co. That works.
By the way, Tyler, I wanted you to know. I looked
at that old URL we got for you and it still works. It still
goes to your website. We clean windows dot co. It's nice and easy
to remember. So let's go to the phones. And I want to talk
to Charlie real quick, because he called yesterday wanted to know about cost segregation,
and I did look it up, by the way, and I did.
It's really an easy but complicated topic. Charlie. You were approached by
someone who wants to do this for you. Is that right? Correct?
Correct? Okay, Now they reached out, they reached out to me.
Go ahead, thumb all right. There are accounting services that will do it
as part of their service. Do you have a commercial building? Two of
them? Okay? And do you have an accountant? No? Okay?
How do you do your taxes for your commercial Do you rent them out?
And we rent them out and I've got a bookkeeper and then we just well,
I should say it. Our accounting is online. It's online. Do
you do depreciation of your building? No? Wait a minute, you've never
depreciated it. No, we just acquired the two buildings in the last few
years, so it doesn't matter. Let me, you should have been depreciating.
Let me explain to you what happens when you don't depreciate a building.
Okay, when you go to sell it, You're gonna this is crazy.
I'm going to explain this to you. Buildings can be depreciated on different schedules,
right, that means a chunk of that building is written off every year.
You understand that concept, right right, correct? Yes, and in
an accelerated depreciation you can write it off much quicker. Now I don't know
those particular schedules for that for the commercial building, but they can be written
off either quickly or long term. But they must be depreciated. Let me
tell you why I say they must be depreciated. If you do not depreciate
those buildings and you have not done it in the past, Let's say you
say to yourself, I'm not going to depreciate it. I'll just keep it
the way it is, so when I sell it, I have less of
a gain. Okay, I don't need the deduction right now, so I'm
not going to depreciate it. So let's say you have a one hundred thousand
and now I'm using fictitious numbers, a one hundred thousand dollars building, and
I'm going to depreciate it over ten years at ten thousand a year, but
I'm not going to do it. I'm supposed to, but I'm not going
to. So let's say that you've had that one hundred thousand dollars building and
you've been you did not depreciate it for ten years. Okay, so you
four you did not depreciate fifty thousand dollars of it. The government will assume
you did, and no matter what, your basis will be lowered by fifty
grand, No matter what, it's going to be lowered, and you will
have that gain in addition to your other gain. So people think by not
depreciating a building, they're going to have less gain when they sell it.
No, you will not. Okay. So first and foremost, can the
bookkeeper and get an accountant, because she or he should have told you this.
Okay, you should have been depreciating a commercial building. Now you need
to go back and do amended tax returns for the years you did not take
depreciation. Okay, okay. Now, next thing accelerated or what they're calling
cost segregation. What that is, it's a fancy term of saying this.
If I have a commercial building and part of that commercial building has generators in
it, or part of that commercial building has other stuff in it as part
of it, I can segregate these costs and depreciate on different schedules different elements
of the building. So I might be able to get more right off per
year than a straight line depreciation of the building. Does that make sense?
Yep, yeah, definitely. Now you do not need a special firm to
do this for you. Okay. I don't even know why anyone would get
a special firm, because when the IRS says, hey, I don't like
what you did, someone better be there to understand and explain to them why
it is okay to do right now cast segregation without even knowing what it meant.
I never used the term. I have done it before on my commercial
buildings. We have written off components of the building in the past. Now
here's what I want to tell you. An accountant should be able to do
that. Okay, you just say I want to segregate some costs. I
want to break out some other things and appreciate them. Now, as Mark
said, they have to be able to defend it. So a lot of
times what you have, like, for example, these people offering to do
this for you, I am sure what they're going to tell you is they
want to take a portion of that they save you, right, Is that
what they're saying to you. Well, they're saying it's a flat fee,
but it's anywhere between three to fifteen thousand dollars. Yeah, and I would
say, no, that is that. I don't think I pay that for
everything my entire accounting, I mean of everything I own. So I don't
even know why why you would. I mean, that's the most expensive thing
I've ever heard. I mean, so right there, No, don't do
it. I don't. In fact, you remember these in the beginning there
we heard all of this advertisement. What was it the IR that that these
credits, these COVID tredits big it's screwed too well. Everyone got ripped off
because these people were saying, we're going to do this for you, and
then we only take a certain percentage of what we recover for you. And
they never recovered it because the government came back and said, wait a minute,
you can't recover this, and if you do, you have to mend
your taxes and the deductions you take you have to put back in. I
mean, it's a long story. But these IRC companies that were advertising,
they're all gone. R They're all gone. Where do they mark erc erc?
They're all gone, every one of them. And it was the I
wouldn't do the commercials because I knew it was wrong. I knew it was
going to sting people. It was wrong and it and those people got stuck
holding the bag. They got audited in a lot of them. I mean
they put them out of business, that's right. And they paid those fees
and they'll never get those fees back. So that's the I R S a
bankruptcy doesn't even get rid of that money. Yeah. So right now,
I'm telling you, Charlie, don't do it. It's that easy. Don't
do it, not for that fee. No way, no way would you
do ever pay that much money. They're not going to save you that much.
Yeah. So I think what they're telling you is, I think what
they want to do is take a Section one seventy nine, which is a
one year depreciation of a lot of the things in the buildings. And they're
saying that'll get you a lower tax burden and a will. But it may
not be correct. And here's the problem. It's too expensive. It's absolutely
too expensive. Accountants don't charge that. I mean they charge even by the
hour. They don't. You'd have to. You'd have to have one hell
of an accounting bill to pay fifteen grand for something like that. I mean,
I don't even know what the hell, you would do fifteen mark.
You know what accounting fees are. To imagine how many accounting fees we can
get for that, I mean even at a high rate, at a high
rate, it's just it's hours and hours and hours of accounting. Forget it.
Kelsey, what's going on with you? Kelsey? Hello? Kelsey?
What's happening? Hello? Hi? What's going on? Kelsey? Hi?
We have a commercial insurance claim we were making. And what was it about
hail damage or what? No, the truck was stolen? Oh okay,
so your truck was stolen. And is this a commercial or an individual truck?
It is a commercial, okay? And what happened? What went wrong?
The truck is worth roughly eighty five ninety thousand dollars and the insurance is
telling us they'll only pay us out fifty one and cover the truck and not
are attached equipment that should have been in the policy? Was it in the
policy? Though? Disappear? When you say magically, it can't magically disappear
because you have a copy of your policy, you're right. But we've always
had the task equipment in our previous policies, and then when we bought our
new trucks that had gotten stolen. Oh, when they renewed you, they
didn't put it on there. No. And the only thing they can tell
us is, well, you didn't look at your declaration page. Well,
we assume we didn't change anything and it's still the same. I got what
you're saying, Kelsey. I know what you're saying. You're saying, hey,
why would we have so they never pointed out that this time we're taking
off the extra equipment. No, they never did when we change Now,
But let me ask you another thing, Kelsey. Is this the second time
a truck has been stolen. Yes, but it is different insurance companies.
No, I understand that. But is it the same insurance agent. No?
Well then why would you assume that the new agent would do the same
thing that the old agent did. That doesn't even make sense to me.
The policy should have never been changed when we were in contact with our But
you said you got a new company. Here's what I'm saying. You said
the old truck that was stolen was under a different insurance company and a different
insurance broke. Oh, we had a different truck that was for personal use,
and then we have our commercial truck that is for work. Okay.
So when we bought a new welding truck and had the old one dropped off
the policy at the new one, everything stays the same. Does that mean
oh yeah, so you were actually just replacing the old truck with a new
one. Yes, and the old truck did not get stolen. No,
okay, so when you got it, I agree with you. So when
you bought a new commercial truck, you had it switched over to the new
policy. I mean you got a new policy, but they changed things on
the new policy without telling you. Yes, all right, that sounds weird
pass equipment. No, No, that sounds weird without them telling you.
It's kind of like they snuck it through. I get what they're saying.
You should have read the DEX page. I want to get Compass Insurance Group
on to talk about this. Hold on three all three seven, one,
three, eight, two five five. This is a good topic and we
really need to explore it. Denverregen dot com. Remember they have Semaglutide two
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insurance companies find out now three all three seven seven to one. Help.
You'll think you're his only customer when you choose Frank durand the real estate Man
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Hey Jeremy is with Compass Insurance Group. I have a question, Hey Jeremy,
so if I had a commercial truck with you guys, and I bought
a new one. And I so, this commercial truck has let's say,
welding equipment on it, but the truck is insured with you, and you
guys have been insured. You have been insuring let's say, the welding equipment
and the truck in the past. And I got rid of it and sold
it and got a new one. And I tell you, hey, man,
I got a new welding truck. Would you write me essentially the same
policy? Would you have a discussion? How would that work? Jeremy,
Well, if you had an active policy, we would typically just replace it.
And would you replace it with the same stuff. Here's what happened,
and I need to know if there's anything she can do about it. Kelsey
bought a new commercial truck and got rid of the old one. The agent
gave her the policy, and she went about her merry way. That new
truck was stolen. And now she's finding out on the DEX page that just
the vehicle was covered. Now on the previous truck, Kelsey, the truck
was covered plus what else? Plus all the attached equipments and what kind of
equipment The welding machine, torches leaves hand. Okay, now on the previous
truck, you're positive it was all covered. I am one hundred percent positive.
And this agent took this agent or broker took it up. What was
it? What insurance company is it? It's LSI Insurance Agencyattle Wand or Colorado.
They took it upon themselves to write you a new policy with different coverage.
Yes, and never pointed it out to you. Same company, same
insurance company. Yes. No, what we mean is the underwriter, not
the agency. Was the underwriter a different company? Truck? No? No,
the same Oh, everything was the same except the coverage. Well that's
where to me and Jeremy. Isn't this why you guys have Arizona missions?
Yeah? Yeah, there is. And how long was the loss after you
added that new vehicle? We it wasn't even the loss. We replaced.
We sold the old truck in twenty twenty one and added the new truck in
twenty twenty one. The truck was just stolen on April nine. So you
actually renewed that policy once again, didn't you. Yes, we've okay,
we've used LSI through twenty fourteenth. No, I get that. And they
said to her, Jeremy, so sad. Too bad you didn't read your
DEX page. Yeah, and this is a tough one because on the one
hand, obviously they have an obligation to properly ensure her, and if she
has these coverages, you would typically err on the side of making sure the
new truck had him or verify that stuff. You wouldn't just leave them off.
So it sounds like that was probably a mistake. But Jeremy, other
hand, go ahead at some point, you know there is I mean it's
if it's three renewals, there's got to also be on the other hand,
where you know what your coverages are. So this is a tough one.
Jeremy, I want to ask a question because I think I know the answer.
I don't think insurance brokers have a fiduciary responsibility to their to the consumer.
No, they do have. There is a fudiciary responsibility. Wait would
be different, Are you sure of that? I'm I text we just bought.
Whenever we buy a new vehicle, I text Brian or I text Jeremy,
Hey, here's the picture of the VINT number. Make sure you get
this added on. If they didn't add it on and I could show that
text, Jeremy, wouldn't I be covered. Well, that's more of a
binding thing where you're what you're talking about. I mean, if you text
me and said, hey, we have this, let's not talk about the
binder right this minute. I just need to ask a question. Are you
telling me then, Jeremy, And I'm not giving you a hard time,
I'm just trying to understand this. I thought insurance brokers truly represent the insurance
company. I'm not saying Compass does, and I'm not saying Compass doesn't bend
over backwards for their customers. But I thought, in a legal sense,
you are representing the insurance company and do not have a fiduciary duty to the
customers. But you say you do. Well, you might not have it
in the same sense as like a financial planner. But if you text me
and say, hey, I need to add this vehicle, and I text
you back and I say great, or get it added, and then I
don't, that's definitely my problem, not you know, I mean, but
at some point that goes on to being the insurance problem. So it's you
know, after three renewals, there's going to be an expectation that you also
understand your policy. And that's why the question of how long after you made
this name something off the new policy and two weeks later there's a claim that
absolutely is going to be our problem versus you know, you can make the
argument after three renewals that responsibility is going to go over to the insured at
some point. Well, this is this is an odd one. I because
I understand that. I'm just curious about. Wow, it's really weird because
I'm thinking here, I'm looking up court precedent and that the courts have not
found a fiduciary duty between brokers and clients in the past. In all appellate
decisions, it's been ruled that consumers are buying a product from a broker who
represents a carrier and some judiciary is not the right term. Maybe I'm using
that term wrong. I'm telling you what I'm telling you. It is.
It's what's called best interest, right, and which is a lower standard.
Now. The reason I'm being a bugaboo about this is because if it was
fiduciary, she could go after him and get a She could literally go after
him right now, there's no question and their own he would have to cover
just based on the fact that they did not bend over backwards to explain it.
That's fiduciary, right, and you know I trust what you're reading on
there. I would our take would be that we have an obligation to me.
No, I know you guys do listen. I'm not saying. I'm
not saying that every brokerage and every agency is going to believe this and say
screw you. Let's just ask the question like this, then would your errors
and omissions cover you in this case? If we were to lose the case,
it would lose the case. I'm asking you if they came to you,
if Kelsey came to you and said, I bought insurance from me Jeremy
for four years on this old truck, and when we got a new one,
you dropped the personal uh cover the personal property or the business property,
whatever you call it. I mean, would would I know, I know
for a fact, Brian Brian, I mean, I know Brian and Matt
would step up, and I know they would, they'd step up and figure
it out. But now let's say we thought we were in the right,
Okay, so we say, hey, listen, we're sorry that happened,
but it's been four years and you know you didn't catch it either. Let's
say we took that position and then she did sue us and we were to
lose that then, because I don't think the E and O is going to
step up, you know what. E and O. He's right, Tom,
I forgot about that. I dealt with this years ago. E and
O is only going to pay if the lawsuit happens and the other people prevail.
Kelsey, I can't believe they won't step up and cover that stuff,
man, because I agree with you. They just arbitrarily dropped it, didn't
they. Yeah, it feels that way. Have you thank you? And
by the way, Insurance Compass Insurance free insurance checkups for the asking three h
three nine nine six nine thousand, Thanks Jeremy. Okay, so, Kelsey,
have you asked them straight out? Have you asked them to cover it?
We have from the E and L to them, and we said this
is their mistake. They've beglected to do this properly and they will not take
any accountability for what they've done. And I think Jeremy hit on the point
of renewals. How many renewals since you bought the truck you bought the truck,
so that was the policy. But after that, how many renewals?
I can speak up on that one? There is three renewals. Yeah after
that? Now, Mark, do you think that changes things? I think
it changes things a little. Yeah. Well, I mean the whole thing's
kind of up on the air. I'm going off of what they're saying.
Though they had one vehicle, they simply replaced the vehicle, that coverage was
never added. I think that place sucks. How much is this equipment?
Five? Oh my god? Do you have other coverage? Like maybe I
had garage keepers that would cover some tools, you know, like you have
any coverage? So let me explain something really quick, because when we when
I called to add this pickup, yeah, it was during the holidays,
right, it was through Christmas? And I hold on, just hold on,
I'm going to come back to you. I don't want to rush you,
but I need to take a break and then we'll come back to you,
okay. Three oh three seven one three talks seven one three eight two
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three all three seven seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot com to list your home
with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom
Martino here at three all three seven three dogs seven one three eight two five
five Grossmanwellness dot com. If you go to that website, I want you
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proactive. Grossmanwellness dot Com. Hey, so, Kelsey, you were about
to explain something, go ahead, or or Kelsey or your partner, go
ahead. I was just going to tell you. I was just going to
give you like an overview of like how it started, from the very beginning,
and I'll just make it really well. I don't know if that matters,
though, I mean, but just give me the relevant faction. It
really doesn't matter how it happened. You you got the truck, and you
were about to say when you got it and substituted it. Go ahead,
right? So I called them, and it was during the holidays, so
it was really tough to get a hold of anybody to begin with. So
I'm not even sure if they were at home when it happened or if they
were in the office, But anyway, I called them and I said,
I need to replace the two thousand and four with the twenty eighteen. Everything
else is going to say stay the same. I and they everything was fine
with that. I sent them over a copy of the registration. I never
got a follow up email. I never got nothing. So when you say
I'm replacing the truck, the value of the truck is fifty one thousan dollars.
Everything else stays the same. The seventeen to five should have never been
removed. And I do and I agree with what the with what the gentleman
Jeremy from Compass had said, shame on me for not paying attention to the
declaration page, right, but for the renewals, especially for because you had
three renewals. Right. But when you make no changes in ten years typically
no. And I get you on that one, I really get you on
that, and I would I would venture to say, if it wasn't going
to be too expensive, you'd probably win in a civil lawsuit. I mean,
but it's going to cost to hire an attorney and all that. I'm
not so sure she'd win. I don't know. Yeah, no, maybe
you're right. Maybe if it happened in the first year. I don't know.
I just don't know Kelsey or and Kelsey and whoever. I'm sorry,
do you have any correspondence going back and forth text or email saying we want
the same coverage or anything? So the only so the person that I had
dealt with when I started the commercial policy. It's just a yes or no,
though, I mean, do you have anything like that in writing.
No, they never sent me nothing. Nothing. I know I got it,
except you did get the decor d get the rock. You got the
declaration page right, yeah, one page. Yeah. Did your premium go
up? No, now that's weird. Did it go down? No,
it stayed exactly the same. Well I shouldn't say that it didn't go up.
Yeah, because it was a newer truck. I mean, went from
twentyd and four to twenty eighteen. But we made some other changes too.
When we got a lower I got a lower price, but I didn't make
what changes? Well wait, wait, wait, wait will what other changes
did you make on the policy? Nothing? We just they just got us
a better rate. We didn't make any changes at all. What do you
mean they got you a better rate? Did they switch companies? What did
they do? They don't just they don't just mark it down. What did
they do to get you a better rate? I don't know. If it
was a better if a better credit course? When when did they get you
a better rate? A year into it, six months into it, three
days into it? When did they get you a better rate? I don't
know. I'll have to go back and look at it, because I'll tell
you why. I'll tell you why, Kelsey, because now it's muddying the
waters because they could have said, well, we did have that coverage,
but you wanted a better rate, so we cut the rate and we took
off that coverage. But okay, with that being said, though, why
wasn't I informed that? Because you were If they gave you a lower rate,
then that's your reason to check the dex page. Something changed to get
you a lower rate. How much lower did it go? It I'll have
to go back and through. It really didn't go twenty bucks, forty bucks
okay, all right? From five sixty five to five forty five? Okay,
I get it. And is that a month? You mean? Yeah,
per month? Well that's okay, but that's something. Here's what I'm
telling you. I'm telling you the weaknesses in your argument. I'm not trying
to give you false hope. And part of it is if you said,
well that's a little expensive, and they said, well we got it down
to five forty five, that would be all the more reason to ask how
did you do that? Yeah, but when you're not removing anything or changing
anything, well, of course you're changing something. You got a lower rate,
asked them, But I didn't ask them to You didn't ask them to
lower the rate. You didn't ask them to lower the rate. I asked
them to see if I can get a cheapment that we can lower our insurance
costs. And why are we even going down this? Kelsey, Kelsey,
You're right, it doesn't matter. You're not gonna You're not going to prevail
on this right away. It's not going to be automatic. There's no You
might want to call the insurance commission In fact, that's what you should do.
You should put a complaint in with the insurance commissioner. They are very
responsible for sure. Other than that, this is way too muddy, it
is it? Really? Now? You say, well, we had the
same coverage for ten years, but then you got a new one and then
they lowered the rate after the initial rate, and they're going to say,
well we told you this. I don't know, did they? And then
they say, well, she had a declarations page and she got it three
times. All I can say is it's not as easy as we think.
We got more coming up. Go with a sure thing Denver's Best Roofer Excel
roofing dot com. You don't pay a cent until you're content. Time for
an insurance checkup free, no obligation. In comparison, call Compass Insurance.
Pay too much your coverage at dozens of insurance companies find out now three all
three seven seven to one help. You'll think you're his only customer when you
choose Frank durand the real estate man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two. All right, three
oh three seven one three eight two five five. I'm not sure where else
where we're going to go with that call. To be honest, you know,
it really does suck. You gotta look at your insurance coverage. The
other thing I want to bring up real fast is roofing. You realize all
these roofing insurance, all the perils with hail and storm damage. Now,
if you've had coverage where you're spending maybe one thousand dollars deductible and they're going
to actually replace your roof, a lot of them have gone to cash value
only on the roof. And if people don't look, you could fall into
the same situation that woman did with her business truck and the tools on the
truck that aren't being covered. You have to look at your deck, pay
on all your insurance. I would also always call the people a compass insurance
and see if they can do a better job. This would never have happened
if these folks use compass. I don't think they'd win in court under any
circumstance. Mike, what's your question on Tabor? I'm sorry, hold on,
hold on, I went to the wrong line, Mike, what's your
question on Tabor? Yes, Mark, Yes, sir, A quick question
for you, and it's a reference to Tabor refunds. Yeah, which I
think is a bunch of crap, But go ahead. I totally agree with
you, you know, across the board. The question is that I got
an email for my CPA here just actually today. Yeah. What basically took
place is that, uh file for an extension you know he did for me.
Yeah, and you know, naturally, you know, assumed that you
know, good to go, and then you know, I got back with
him three or four days later, you know, we'll say, the twentieth
of April, and the email kind of reads that now since it was we
did not file as far as on the fifteenth or before that. The Faber
Repuns are disallowed. Yep, I'm pretty sure that's right, and I'll tell
you why. When we were seeing our accountant a few weeks ago in order
for our kids to get theirs, Yep, you have to follow. I'm
trying to think how we did it. So we filed their Colorado income text.
So both of our children, who are both over eighteen, of course,
ended up getting it. And I am staring at it right here.
You should have filed a twenty twenty three DR zero one zero four by April
fifteenth, twenty twenty fourth deadline. But if you missed the deadline, it
says it's not too late to claim the eight hundred dollars credit. Hold on,
hold on, Let's get Eric rhinimere on. Let's ask Eric over at
Atlas if this is real. Hold tight, man, I'd like to find
out, because you're not the only person, and I know our account had
to do something in order for our kids to do it, and he had
to do it on that day, April fifteenth. Total tight. We got
a lot going on. One line open three oh three, Martino, Go
with a sure thing, Denver's Best roofer Excel roofing dot com. You don't
pay a cent until you're content. Time for an insurance check up free no
obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies
find out now three o three seven to seven to one help. You'll think
you're his only customer when you choose Frank durand the real estate Man dot com
to list your home with Remax Alliance three oh three nine two zero sixteen twenty
two news. So you don't have run anxious as we can, Shoot's gonna
help. Come man, This is the Troubleshooter Show. Now, Tom Martinez,
my friends to the only Show. If it's kind of here to solve
problems, answer questions, take complaints. We are here to make your life
a little bit better. We've got a lot of callers up, Randy,
Patrick, Mike. That means we do have one line open. You've been
ripped off or taking advantage of want to give us a shot at getting that
money back and adding to our total of over three hundred million dollars in cash,
merchandise exchanges and refunds. Feel free to call three oh three Martino.
You can call it right now three oh three seven one three eight two five
five or three oh three Martino in studio with me, by the way,
a young man in fact, Tyler Tyler Byrne. You own premiere window cleaning,
Yes, sir, How were you twenty four years old? What made
you decide at the ripe age of twenty three? When did you start this?
Actually when I was seventeen years old. You've been cleaning windows since seventeen,
Yes, sir, yep, that's pretty incredible man, Yes, sir.
When did you actually start doing it full time? When I was about
nineteen years old, I started doing it full time, and that's when I
completely dived in with the idea and started running as hard as I could.
When did you hire your first employee? When I was twenty one, I
hired the first employee. I ran it two years by myself, and I
didn't realized that I needed help because we started getting too much clientele. And
you're doing a ton of commercial stuff, now, tons of commercial Okay,
So I'm going to tell you something that's very interesting. I just went through
I was looking for someone. I was selling one of our vehicles, a
Hondai Santa Fe, and I wanted to get a detail, but I didn't
want to spend five hundred bucks. So a lot of times when I'm looking
for a bargain because where I live, I'll look out into Elbert County,
Kiowa, Elizabeth because you can get better prices. I don't know how else
to put it down there. I don't care what you're looking for. The
guy that cleans my pond, he's from Kiowa. The guy that comes out
and does some of our land I'm scaping, he's from Elizabeth. There's a
lot of stuff like that out there when it comes to working outside. In
fact, the guy that fixes our fences right from there as well. So
I look on there and I come across his great website and it looks great,
and they do inside detailing for ninety five bucks. I'm like, holy
moly, that's got to be the best deal in the world. The best
deal. Looked like a professional website, had good Google reviews. I don't
know anything about it. It's a mobile detailer. So I text back and
forth, call him and he says, yeah, no problem, I'll be
out there Sunday. He shows up. Guess how old this kid was.
Guess how old this kid was? Go ahead, Scott, Deputy Scott,
guess just guess seventeen. Damn close. I'm on fifteen, sixteen years old,
right in the middle, sixteen years old. He cleaned. He spent
three and a half hours cleaning the inside of that car. You couldn't find
anything, anything that was dirty whatsoever. When he was done, it looked
as good. It is a four hundred and five four or five hundred dollars
detail. Like I said, the website looked good. But the important part
was what a great job he did. So we had him out yesterday or
the day before to actually do our two other cars. And it reminded me
of you, Tyler, when you said you were seventeen when you started it.
It's pretty incredible you stuck to that path. There's a lot of people.
Did you have parents that were like, oh, no, you need
to go to college. And I'm assuming you didn't go to college. Maybe
you did. I'm gonna be completely honest with you. I dropped out of
high school when I was a sophomore. Did you get a ged? Never
have no ged? Nothing. I got my GED when I was fifteen.
Yep, yeah, never never had any of it. I don't I don't
have any to this day. I just I have became very very passionate about
business. Yeah, business is something that fascination. See, I had the
absence, I had these parents, well I won't necessarily say my dad,
but my mother. That's just constantly the only way you could ever be successful
is if you went to college. So I was kind of like, you
know, a big time disappointment. And there's no doubt about that. I
mean, I really mean that there's people in certain generations where that was the
entire thing. And then if they went to college and their siblings went to
college, even if they all make like zero, even if they all make,
you know, with the best in their lives under forty thousand and you're
making whatever, it still doesn't matter. There is people in that were you
kind of like that. You came Scott real quick. How did you think
when your kids were coming up? Did you want to see him go to
college? You're kind of in that adingrage I'm talking about, Yes I did.
Did they go to college? Two of the three did go to college?
Okay? Are they using their degree? Yes they are? Yeah,
Okay, Well that's good. I feel like I battled that, like at
the very beginning of me, like starting my entrepreneurial journey, and then very
very quickly my parents came around to what I was doing, yeah, and
was like, he's onto something right now. I was always hustling, man,
and I don't mean that in a negative way. I was selling golf
ball one I was twelve years old. I'd dive into the pond with water
moccas sins. Yeah with them, no kidding, man, They you know,
really didn't scare me. Collect golf balls from right around the green or
a certain pond. They'd always fall in and I'd sell them at the next
tea. I mean the whole bit. I'd mow lawns, I'd do whatever.
I mean. I was very similar our first business. Suzanne and I
everybody knows we got very We got married very young. She was seventeen.
I was nineteen years old when we had our first business. And that's that's
it. I mean, we've never worked for anybody since. Man. So
I love what you're doing, and I love what this kid's doing with his
I'm gonna have everybody email and going what's his name? So he came out,
like I said, the other day or two days ago, and did
both of our cars. He bought his first car, paid for it with
his own money. So in between a week ago and I think Tuesday,
last Tuesday, he got his driver's license and bought a car, and of
course he's generating the money. Man thinks to the back of the car and
he's three hundred bucks a day. He's hustling his ass off after school.
To be honest, there's there's not a whole lot of them out there nowadays.
I mean, most people are accustomed to going to college, getting a
degree, going out. They always do it, or they get a degree
and do nothing. What I've seen happening a lot like in like my friend
groups, since everybody's getting out of college right now, is a lot of
them went to school, got a degree, came out they rather don't like
it or can't even find a job in the actual industry that they are the
what degree they went after? All right, let's go back, Hey,
Kelly, real quick, did we can we get Eric? Eric is actually
out of town until Sunday. I asked, if you wanted Larsen, Yeah,
you know what, Steve would probably know over there. The other one,
though, is Mallory, do you have his information or not? Let
me check. I don't know if you have Mallory Smith's information, but accountant
should be able to come on. His question was about Tabor. Hey,
Mike, I'm gonna keep you on hold. I'm going to get one of
our accountants up. But I know for a fact, I know for a
fact. I went in on the thirteenth, no Friday, probably the twelfth,
Yeah, the twelfth, where we you know, paid everything we thought
we'd know, We did our extension, and then talked about our kids,
both of whom were over eighteen years old and file of their own taxes,
but they use our accountant, and he said, well, I've got to
get theirs and now if they want that table. So there is something definitely
connected with it, but I'm reading there's ways around it, So hold on,
man, I am going to get an expert on that, So just
hold tight. Meantime, let's go to Patrick. Patrick, what is going
on with you? Hi? My wife was involved in an accident about approximately
three weeks ago, not her fault, the person that hit her was ensured
by Triple A and we had the car in for, you know, to
get an estimate on it for repairs, and all of a sudden, they
want to total the car and I'm like no, absolutely not. The car
is just fine. It's pretty much cosmetic damage. But it's where it's more
than the value of the car. Well, I'm looking through the estimate,
and the estimate essentially there looks like there's some fluffing up of the estimate by
one of their official you know centers that does the estimates for them. And
you know, I called them back and I said, guys, just fix
the car. I'll pay the difference. I can't fix it because they've declared
it a total Patrick, I'm the car. Patrick. I wanted you to
explain everything. Everybody out there because we get this call. I'm not going
to say all the time, but we get it occasionally. So I really
want to ask a few questions and maybe try to have you look at it
a different way. If they're going to give you the value of that car,
let's let's I don't want to argue whether or not they're offering enough of
what the value of the car is. I don't care about that aspect right
now. We have different ways to talk about that, and we can get
there if we need to. But if they're willing to give you what that
car is worth, you could take that money and buy another car just like
that one with similar miles in everything if they gave you the right amount.
So why would you have an issue with that? Well, first off,
I know how this car has been taken care of. Okay, I change
the oil on it. I know I have a very good mechanic that I
use and I trust this vehicle. Plus I know that this is simply cosmetic
damage. And you know, I don't you go out wherever Craig's last auto
trade or whatever. I don't know the vehicle. Plus I you know,
with COVID, all the values of motor vehicles were skewed, and I don't
know that they've completely recovered from that. Well, they'll never recover. I
mean some of that was sure, Yeah, yeah, supply chain, but
more or less inflation in general. I mean a lot of different things have
changed, but it still doesn't matter. The marketplace is still the marketplace.
What kind of vehicle is it? It's a twenty eleven Nissan Pathfinder, So
we're you can't happy with the vehicle. They can't force you to do anything
you don't want to do. It's not your insurance company. You have no
contractual agreement with them. But what they can do is offer you with the
value of that is, and then they get to keep the vehicle. You
could always take that then buy back the vehicle. Did you ask them for
a buyback price? No? I did not. Yeah, so, but
you know, I mean, but how that works essentially, Yeah, then
they'll auction it off, somebody will buy it, Yeah, because it's worth
more than they're offering. Well, in my book, I couldn't replace it
for what they're trying to give me. What was it again, toy eleven
one, Nissan Pathfinder And how much are they offering fifty seven hundred, which
is I guess, you know, somewhere around blue book. And like I
said, the estimate when I looked at it, they're telling me, you
know, because the person that hit the car basically hit the left front.
Yeah, you know, the arnswer man, it's not hard to do.
It's not hard to do close to four or five thousand dollars in damage pretty
much barely touching a vehicle, now right, I understand. So what were
you hoping to get out of this call? One thing is I'm not going
to convince their insurance company how to handle the claim. They're going to pay
you what the value of the vehicle is. So if we're getting to the
part now where you don't agree with the value, we can try to really
figure out and actually I can teach you, or I can get one of
our experts on they can talk about the appraisal clause in your contract with your
insurance company, how to invoke that and get a fair price. I don't
mind talking about that. But what I do mind talking about is you're saying
I'm going to force them to repair it. They're not going to go down
that road. The only way they're going to do it right now is to
give you what they think is fair market or negotiate that with you, and
then on top of that, keep the car. They might sell it back
to you if you ask them, or they're going to sell it off as
salvage. But you can't force them to do anything else. You just simply
can't. All they owe you is the value of what that vehicle is.
Well, then that's you know, that's my issue is no, do I
trust the value? Replace Yeah, exactly, Well, if you don't trust
the value, let's go down that road. But what I'm trying to do
is stop you from taking the wrong argument. You don't have a contract with
the other person's insurance company. Now you you are only owed what the value
is. That's it. The reason they probably don't want to. Let's say
they're saying, the damage is how much five that, and it's worth fifty
seven hundred. How much is the damage seventy they're saying seventy one? Huh,
oh my god. So they're not You're not even going to be close.
Man, You're not even going to be close. It probably does need
that much in work. Why if it only needed a couple grand, do
you think the insurance company would be willing to give you fifty seven hundred?
Well, here's so, here's here's my question. Yeah, would it be
worth my time to bring it somewhere else to get a second estimate because I
think it's I think it's flowered up a little bit. There's some things on
the estimate I was looking at, going, I see no reason for this
to be here, because I think you can bring it anywhere you want and
get whatever estimate you want. But that insurance company isn't going to bite on
anything. They're afraid at this point. Let's say you got another estimate for
three or four grand. Once they get involved, and there's there, there's
some other U, there's there's more claims me on it, supplemental claims,
and all of a sudden, they're back up to that seven grand. They've
decided to total the vehicle. They don't want to get involved in it.
They're saying, let's give them what the vehicle's worth. Here's what I want
to know from you, overbreak. I got to take a break. But
if you would like us to get someone that can talk about value and talk
about getting what is due to you, that's fine. We're not going to
be able to help you when it comes to changing that insurance company's mind.
I know you don't think it's fair, but honest to God, there's a
value to that, and you can't up the value because you're the one that
did the oil changes. The value is the value. We can help you
establish that, but I sure can't help you change an insurance company's mind if
they want a total it or not, go with a sure thing Denver's Best
Roofer Excelroofing dot com. You don't pay a cent until you're content top of
it. Time for an insurance checkup, free no obligation comparison call Compass insurance
paying too much your coverage at dozens of insurance companies. Find out now three
oh three seven seven to one help. You'll think you're his only customer when
you choose Frank durand the real estate man dot com to list your home with
Remax Alliance three oh three nine two zero sixteen twenty two. All right,
three oh three seven one three eight two five five, don't forget that number
works on and off the air. Three oh three Martino over three hundred million
dollars cash rich ind Dice exchanges refunds. I really do want to find an
account in Kelly that we can ask about that. Please please, please,
please please. So currently Attorney Mallory is at a doctor's appointment. So I
got Mike's number and we're going to try to get him after he's Mike.
Who's Mike? Mike is the caller. Oh, that'd be perfect and we'll
get them back on. I want to find that out because a lot of
people got screwed on. I've got two problems with Taber this year. One,
that deadline is ridiculous. It really is a lot of people file extensions.
A lot of people do, and I'm pretty sure if you don't file
the proper paperwork by April fifteenth. You gave up Tabor. We're gonna find
that out. And I don't know if that's just a state income tax.
I don't know what it is. That's why I want to get someone on
to figure it out. But a lot of people got screwed. The other
thing is everybody got the same amount. That drives me insane. I think
it should be on how much you paid in taxes. I mean, to
me, that would make more sense. I mean a Tabor refund to someone
that paid zero taxes zero. You know, someone that's eighteen and is in
college and doesn't work got the same amount is someone that generated one hundred thousand
in taxes. I mean, I don't even understand it. Why it's the
same. It makes no sense. With the exception that we know who the
governor is and Polish just you know, he wants to be fair. The
homeless guy got the same amount that you know you did, Scott. I
didn't know if you knew that, Tyler, you know, the homeless crackhead.
As long as he got it in by April fifteenth and filled the right
paperwork, he got the same amount as you do. And you generate jobs
and you generate income, but it doesn't matter. The homeless crackhead gets the
same amount. Drives me absolutely insane. Patrick, I'm going to visit with
you again. Would you like me to get our expert on You know,
I know I'm being a little belligerent about this. I've just annoyed that,
you know, my targets damaged, and then all of a sudden, I'm
told, well, you're gonna have to spend more money out of your own
pockets simply because while you were driving home in one of our Patrick, the
value is the value your your argument is I don't even know why I understand
where it's coming from, but I do because I've heard it enough times.
But how about if you ran into somebody else and it was a nineteen seventy
nine Ford Granada and they said, hey, my grandfather owned that and he
passed it to his grandfather and then it won the Kentucky Derby, and you
name it whatever it is, and you hit it and the guy is like,
no, no, no, I don't want the eight dollars it's worth.
I want five thousand dollars. I mean, we assign values to things.
It's got a monetary valor, and your car is wherever it is.
I will say this Petty details on our referral list at referral list dot com
can invoke that. Actually, they probably won't even have to do this.
Listen. They they can get you exactly what that car is worth. If
they're offering you less than what it's worth, Petty will give you a free
advice, will give you free advice as far as does he think it's fair.
If he says no, I don't think it's fair, he can charge
you it's either three or five hundred or two fifty or five hundred bucks,
and he'll get you what it actually is worth. So if they're trying to
screw you on the value, he can help you out. But your car
is a value, man. I don't know how else to I don't know
how else to say. I know, I understand. I'm just that appraisal
clause. If it's frustrated, I know you're frustrated, man, But that
appraisal clause is in almost every contract you have with an insurance company, every
policy. You should actually just call Petty up and see what it's worth.
It's not going to call you go to our referral list. Type in Petty
details Petty you'll see his listing. Call them up one hundred percent free.
You just talk to him, go what do you think? Here's what they're
asking, and he'll give you sound advice, and he'll probably give you a
number and say no, no, no, you should come back and tell
him it's sixty eight hundred or whatever the hell it is. And then you
can always buy it back, Patrick and have it fixed. I mean,
you can definitely do that all day long. Speaking of Patch or Jay,
what's your comment. In Colorado, you're guaranteed the first right of salvage for
a recked vehicle. Okay, so if they're if they're offering a very very
low price for it, he can buy it back for a very very low
price. Yeah. Yeah, I told him that. He doesn't he doesn't
want to do that, though I have no idea. Let's ask him.
I think he's still there. Hold on, Patrick, when I mentioned,
you know, take whatever the vehicle is worth and then buy it back,
you didn't seem to want to have anything to do with that. Why is
that? Well, you know, I suppose it's just in this case.
I've never been involved in that particular process, but I don't know it wor's
not much to it. There's not much to it. I mean, ask
him how much the salvage value is going to be, and it is what
it is, sure, like said the first right on it. Yeah,
I know perfectly well that that's exactly what will happen. Somebody will come in
and you know, make a bid on the thing and they'll get no.
You know, I'll be able to sell it for more than what they're offering
me. No, there's a value to that salvage. I mean, Jay,
it is pretty much what it is, right, Yeah, it is
all They have to give you a price on it, and you get the
first strike, okay, yes or no, and if you say yes,
I'll take it, then they just take that off of your check. Yeah,
so I mean it's something to look at it. You're going to have
a salvage title though at that point. Yeah. If it's not all,
negotiate a little and if you don't like it, sure you can just say
to them, I'm going to just sue the person that hit me directly because
I don't have a contract with you. Yep, I don't think this is
going my way. And they'll get a little more flexible. They might get
a little more flexible, but no matter what, the value is going to
be the value. Hey, Jay, you brought up something interesting I wanted
to say about petty details as well. They can actually help you if you
think they're salvage numbers off, they can actually help you argue that absolutely.
So you have a little I would call them up the free advice I want
to You made me think of something, Jay, listen to this man.
We add one. In fact, I'm gonna drop you off Patrick three oh
three seven one three eight two five five. We've got two lines open three
oh three Martino. Jay, we had one where this guy hit a car
downtown Denver, parked in front of his house. Guy hits the car.
When I say an old JALOPI I mean this thing was old and pretty much
worthless. Okay, So there's the total on the vehicle, Jay, listen
to this. The total on the vehicle was like five hundred dollars. This
company totaled it without even blinking. Hold on, I had hit my cough
button. So they they say, we're going to total the vehicle. It's
only worth five hundred and arguably the vehicle was only worth five hundred. It's
a complete piece of crap. Okay, pos So he wants to buy it
back. Guess how much they wanted to buy it back. Five hundred dollars.
This guy, literally, you got hit and it's just funny the way
it worked out. Because the value of his property. He was absolutely screwed.
They were like, oh, we hit you, but we don't owe
you anything. If you want to own your car, we hit you and
we'll let you buy your car back for five hundred dollars. I mean it
was crazy, man. It's basically like he had no coverage. Are you
in the insurance business. No, I do a lot of stuff. I'm
kind of Tomartino Junior in my circle. Cool. I'll tell you one that
I did. I helped the person with their car got hit in the parking
lot. The insurance people came by, did a walk around it, knocked
on the door, and handed him a check for seven hundred dollars. Oh
wow, I told him, no matter what, don't accept anything. Well,
it depends what it says. Was it a full settlement check? Oh?
I told him to sue the person to hit you. Yeah, And
their insurance company said, uh oh, And They ended up asking what would
it take to make you happy? They said, I want to keep my
truck and I want twenty eight ndred dollars. And they said, if you
want us to mail you the check or do you want to come pick it
up? Yeah? See the problem that Patrick had though. I go back
to this every time with Patrick. It's whatever the value is. You can
argue the value, but you're not going to argue with the insurance company that
they owe you more than the value of the vehicle. It's simply not going
to happen. He was arguing, he did all his oil changes and it's
worth more than other vehicles just like it. And it simply is. You
might go ahead, you might have to turn it in. You might have
to turn it into a battle with the person that hits you in court and
explains that judge that you take really good care of your It's still only going
to be the value of what it is. That's it, right, But
they might consider there's a great range of values. If you have one with
three hundred thousand miles it's never been taken care of, or one that lived
in a garage, you're ten miles off Patrick. I don't argue any of
that with you. I'm sorry, Jay, I don't argue any of that
with you. But it still has a value. And whatever it is,
you're not going to get more than that. You're simply not There's not a
judge in the world. My main point is it's negotiable. If you're willing
to share it, let's you know kind of how to do it. Sure
it is negotiable, all right, appreciate it. Man three L three seven
one three eight two five five. I'm running super late, everybody. Hold
on all This is Denver's talk station with Michael Brown in the morning and Dan
Kaplis in the afternoon. Six thirty khow Denver. No impact traffic. This
report is sponsored by Colorado's State Patrol. Busy driving into the downtown area as
we hit the known hour I twenty five northbound showing speeds in the forties and
fifties between Alameda and Colfax's sixth Avenue eastbound, some stopping o on the off
ramps I twenty five south found nothing too out of the ordinary there. Northeast
of there through Commerce City at T seventy westbound, roadworks continues at Vasquez Low.
Driving back from Northfield and quickbec If you're heading the DIA this afternoon,
I seventy eastbound, watch out for slower speeds between I T two five and
Payment Boulevard. Fox thirty one. Pinpoint weather clouds rolling in today, height
seventy six. We were expecting some thunderstorms into the evening. The current temperature
is sixty four degrees. With your impact traffic and weather mark swan six point
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When I first came out of law school, my firm gave me a
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Hi dot com Denver's talkstation six thirty K how all right three oh three seven
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It truly, truly is Randy, what's going on with aquas spies? How's
it going? Man? It's going good? Randy? How are you not
too bad? Been better with them? But you know, there's what it
is. So what happened? So h me and my wife went to go
buy a spa a spa hot time. Yeah, went in there. We
said we're buying a new house, so can we put it off or whatever
to deliver it? They said. The guy there, Aaron, said yeah,
you know, put a down payment or something. We'll get all going.
So we've put two thousand cash down and he gave us the content and
he said it's the fundable no matter what. I said, well, can
you put on there full refund if we don't close on our house by November
twenty eighth we agreed upon. Oh that was like a month away, and
he said, yeah, sure, he put it down. I loved how
I am curious on this. You didn't even know you were going to be
closing on the house, but yet you were buying a spot for the house.
That's just kind of curious. Kind of the car the cart before the
horse, but keep going. So did they write down out of the contract?
No, they did, right it on the contract. I have that,
But I was I was already we already picked the house and we're going
through the motions and it was it was real close, we're going to close
or not. Okay, just the debt to income and all that, you
know, but uh, we were just trying to get everything lined up because
we're moving far away, So long, long story short. December fifteenth,
I go out there, said, hey, I wasn't able to close.
Can we get our money back? Blah blah blah. Aaron's like, yeah,
no problem mentioned sorry didn't close on them. Yeah, we're trying to
secure it still, but it's not working out, you know. In all
she said, let me call the owner and I'll call you back, and
I'll take your ember down and I'll call you back, you know, because
the owner's not here. Yeah, I don't hear from him from I don't
hear from him for like a week, week and a half something like that.
I don't I don't recall how long it was. And he calls me
back. He says, hey, No'm sorry, there's nothing we could do
the owner. The owner said, no, hold on a secon hold on.
I just got to clarify a few things because my my head's ready to
explode here, Randy, So you went into Aqua SPOS on what day,
I'd say, like September October. I'd say September twentieth, or maybe October,
right around the end of September, beginning of October. All right,
So I'm just gonna say October first for the heck of it. So on
October first, when you walk in there, you give them two thousand dollars
yep, And they wrote what on the contract? Because you're going to send
it to me and I'm going to look at it. So what does it
say? Let me? That's what I want to hear, exact words.
Hold on, hold on, I gotta take this break. If Aquaspose literally
wrote on this contract that sales guy, well, we're gonna find out after
this. My head's already exploding. I can't wait to hear what it says.
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rifts. You don't have as as we can. Shooter is gonna help coming
man. This is the Troubleshooter Show. No, Tom Martinez, Welcome,
Welcome, my friends to the only show of it's kind. We're here to
solve problems, answer questions, take complaints, go after the bad guys,
expose the bad guys, introduce you to good people. That's something else we
do. Sometimes I forget about that. We get so many negative Nellies out
there, people like Jeff Jolliff, who I went and summons to court on
behalf of a listener the other day. And by the way, I have
another one coming from you, coming for you, Jeff. We're gonna have
another one. We'll try to meet again. I'd love to set up a
time where you and I could talk, but apparently you're never there according to
your employees. But honestly, man, you can always call Jeff. You
can always call three h three Martino. Leave a number saying hey, I'm
going to be here Mark on this date. If you want to talk about
some of these complaints, maybe I can clear them up. I would love
for you to do that. I would love for you to do that,
Jeff. Maybe you actually can turn things around, although I highly doubt it
because in my opinion, you're the biggest piece of crap I have ever seen
in the automotive business, and I've seen a lot of them. But for
you to steal from people all the time, now that's my opinion. You're
stealing. But to me it's the same is when you take money and give
them a piece of crap. You tell them you're going to rebuild a transmission,
you throw a used one in there that apparently has no new parts,
barely works. And if you want to learn more about Jeff, by the
way, you can go to Sleezbrigade dot com. That Sleeze brigade dot com.
Now I'm going to go back to Randy. Randy very interesting. He
went into Aquaspas he buys a spa, puts two thousand dollars down, and
he had the saundperson writes something on the contract because they were looking at moving
into a new house closing on a new house, which was going to be
a couple months away. He said, Hey, if we don't close on
the house, can I get a full refund? And the salesperson, according
to Randy, said yes and wrote something on the contract. Randy, what
exactly does it say on the contract? I just sent it to you and
it says exactly two thousand dollars deposit. Financing to be run after home closing,
dependent of financing refundable deposit if home doesn't close by eleven twenty eight,
twenty three. I want to see that. I want to see that document.
Did you send it to help? Yep? All right, hold on,
I want to see that. Man. I'm sorry to put you back
on hold, but I have to see that for myself. And then now
what they're telling you, Randy. If I'm understanding you right, the salesperson
went to get you the refund because he didn't close on the house, and
he called up the owner and the owner said too bad, So say you're
not getting a refund. And that's where it's at. Is that correct or
not? She must have them on, Randy, Brandy? Yes? Is
that correct? Brandy? Yes? Randy, my bad. I don't know
if I hit the I don't know what the hell just happened. But I'm
going to ask you this. They are not giving you the refund even though
they wrote that. Is that correct? Yes? And it's because the owner
decided not to do what the contract said. Yes, And you know I've
tossed to Aaron. A couple of times he said he'll if I have to
go to court, he'll he'll do what's right. He thinks he's messed up,
but you know it's his job, Aaron being the salesperson. Yes,
okay, I need to see this for myself. Hang on, I'm going
to look at it at break and I'm going to come back and if it's
everything that you said, we're going to reach out to them right away and
try to get them to come on the air and justify why they're not giving
the refund, even though an associate of the store said you would get the
refund. And if that doesn't get you a refund, I've got a few
other ideas, just a few, now, Ken, what's going on with
T Mobile? Yeah, I just had three comments that are consumer problems and
whatnot. I wanted to I'm sure you're probably aware of them to one number.
Go ahead, sir, tea mobile. And this is a comment as
much as anything or what My father died and they're still trying to collect money
on his contract. Yeah, and the money isn't the issue. The morality
is, well, no, you don't even have to pay it though,
is the contracts just under him? Look, I'm with you. It's just
a comment, yeah, because a soality of it. Yeah, yeah,
it's like and there's other ken on there. Let me ask you something though,
how do you know they know that your father passed? In other words,
did you send a depth certificate? We were perfectly willing and able and
probably have sent one. We've sent one to every other person, Okay,
and some of them they had contracts, are like, we're sorry to hear
that. Forget about it is handled, but not T Mobile. Yeah,
and there's other options, there's plenty of them. There's Mint, there's straight
talk, so there's patriots. I I can't talk about the outcome. But
I actually had a court date with T Mobile a few years ago, so
I trust me. I am no fan of T Mobile. What else?
Number two? Uh? The next thing is in terms of consumer issues,
is uh the guy with the hot tub issue? Yes, if you want
to take my number, I can give him a reasonable do it yourself way
to make your own hot tub. I used to run one, and my
advice to anybody would be that if you're going to buy a hot tub,
if you're really really going to use it like anything, it's worth owning and
owning a good one, But it's kind of like, in my opinion,
they're a little bit like time shares. You pay too much for it,
you don't get that much value, and then you pay to remove it.
And I love ours. We use ours four or five times. We've had
it for ten years. We got it from a local Colorado company, and
it's just been great. I mean, and and my experience has been maybe
it was just me. They're kind of tough to maintain. Is it really,
you know, a nice aquatic thing? Or do you have a Petrie
dish going now? Just you keep it clean, you do it. But
okay, number three? What's number three is the the debt crisis, the
American federal debt deficit thing. Sure, you know, with big government comes
big bills, big debt. And yeah, and it's kind of like a
contract, Hey, ninety days, same as cash. Well, it's kind
of been like since say Reagan, you know, since eighty four, the
same as cash. But now we're going through a trillion. That's hard for
me to get around. And I'm good at math. If anybody really knew,
I don't think they'd just be going, oh, send me this,
give me this, we want that. And elections have consequences. Well,
of course they do. And if you get me and you know, but
for your listening audience, I mean, when you look at the results,
was Trump was he or Iusy really that bad of a guy? Or is
it kind of a witch hunt from the deep state? And I don't want
to get too political. Yeah, I get you, Ken, and a
lot of people feel the same way that you do. I mean they really
do. I mean the guys in like three different court battles right now,
I get it. Uh, thank you for that three L three seven one
three A two five five. I didn't feel I want to be honest there,
but he listening a lot of people tune into this show to learn stuff.
The first two things that Ken did, I didn't understand where he was
going with the hot tub, but who cares. I mean if he if
I told Susanne I was going to make my own hot tub over the weekend,
she'd probably kick me. So there's certain people that'll buy a hot tub,
there's certain people that'll make a hot tub. I'm the kind that buys
a hot tub. But his first point was very good. But the third
point, and my point is you can tune into that stuff anywhere it doesn't
matter. You can go to virtually any AM radio station and here pro Trump,
anti Trump, pro Biden anti Biden. And I've come to learn doing
this show over a long, long, long period of time, that's not
what they're looking for when they come to this show. Now, there's certain
things we're always going to discuss because they do come in to the consumer advocacy
realm, and those kind of politics will be brought up, There's no doubt
about it. I'm looking at Randy's contract, by the way, I'm gonna
tell you what it reads, Kelly, I would like to get I'd actually
like to say John Fuller, if we can get John Fuller on, and
also see, I would like Bradley O'Brien's opinion. Attorneys scare me because of
the question I'm gonna ask, because this is so strange. So I think
John Fuller can probably conceptualize what I'm trying to ask better than Bradley. See,
if we can get Fuller on, tell them it's not about a car
accident. But I want you to I want you to forward him this exact
thing. So, folks listening, this is a receipt I'm looking at for
a deposit from Aquaspas. And it looks like they got a bunch of locations.
Greeley, for Collins, Longmont, Thornton, Evergreen, Castle Rocket.
And here's what he hand wrote on here. This is what the salesperson wrote
for Batim two thousand dollars deposit Comma financing to be run after home closing period
dependent of financing period. Refundable deposit if home doesn't close eleven twenty eight to
twenty three. So eleven twenty eight to twenty three. And I want to
ask the caller real quick, Brandy, what date is this is? Did
he write that date on the day you were in there giving you the deposit?
I don't see a date on this agreement. It's not filled in bottom
right hand bottom bottom right hand corner says eleven six. I thought it was
yeah, So on eleven six this was done and signed. And he says
refunded deposit if home doesn't close. You know what, Kelly, I don't
need John. If you already have John, I'll talk to him. But
I get it now, refundable depositive home doesn't close eleven twenty eight, twenty
three, and the home did not close, right, No, no,
not being not So, for the life of me, where does this owner?
Why won't this owner he put right on there? Or his sales guy?
Did someone running his store put on there? They would do it?
So, I mean, does he give you any other excuse whatsoever? In
this phone number I see on here? Aaron? Is this the guy that
wrote that? Yeah? Does he still work for aquaspase? He's looking for
a new job, but he hasn't found one, he said, Hold on
a second, this is crazy, Kelly. See if we can't. If
you look at that, you'll see Aaron's phone number right there, handwritten.
See if eron'll come on? If not, ask Aaron? And who is
bosses? Who do we talk to? How did they justify writing on here?
They'll refunded if the house doesn't close by eleven twenty three? In the
house didn't close? I mean, are they morons? Are they simply outright
liars? I would like to at least know what I'm dealing with. Oh,
I'm not going to say that. Go with a sure thing Denver's Best
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O three seven to seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate man dot com to list your home
with Remax Alliance three oh three nine two zero sixteen twenty two. You know,
I'm having a hard time understanding why a Spots in a million years is
pulling off what they did. Kelly. I know she's trying to reach out
to the Fort Collins location that's where this went down. Did you send John
Fuller a picture of this? I can, yeah, send him that.
John, I know you're there. I'm gonna pull you up in a minute.
She's gonna email you something instantly. I need you just to eyeball it.
It's nothing to do with personal injury. I didn't want one of our
our real estate contract attorneys coming on. I wanted to ask you about it
for a reason. Just look at what they hand wrote. John. I'm
gonna come to you, Randy. I just don't understand what's going on with
these guys. Kelly's trying to reach out to him. Kelly just ask him,
you know, be straight up go. Can you come on the air
and explain why you suck and why you lie? Can you just ask him
that, because I'd like to know the answers to that, because if they're
salesperson and I believe this caller, and if I believe this caller, their
salesperson wrote on here and I'm staring at it. I am staring where he
wrote, if they don't close on the house, you'll get a full refund.
And they're saying they're not going to give him a refund. Now is
there business at Aquaspas in such trouble in Fort Collins that they can't give a
refund after promising it? I would like you to ask him that question as
well, or better yet, get them on the air and I'd be happy
to ask him the questions. This is crazy. They literally wrote this,
and we're not talking about Guido or somebody selling spas in the backyard or at
some home show. We're talking about a company that's got five locations and the
owner says, no, you know what, he probably shouldn't have wrote that
he wouldn't have given the money. Then that's what I want to ask John
about. It's crazy, and I'll tell you what I would love. I'm
gonna let her try to reach out first. I'm gonna let Kelly try to
reach out because maybe I'm missing something. I want to give this company,
Aquaspies, the benefit of the doubt. I doubt there's a benefit of waiting,
because I'm airing at what there is here, unless if they're gonna say
no, that's not our salesperson. But Aaron says he's looking for a new
job. And Aaron is also saying that if they got to go to court,
he will admit that he wrote that on there. But the owner doesn't
care. And I'm not missing anything, right, Randy. There's no bs
like your Buddy's with Aaron or something like that. This was a straight up
deal. He wrote it on there. Now they're literally refusing to give you
your money back. That's all facts. It's incredible, It's incredible. I
can't believe how bad this company is. Why would they do this? I
don't even get it. I got to take a few deep breaths. I'm
honest to God do I'm gonna ask John Fuller, our attorney, about it,
as soon as he looks at it, and then I'm just I'm pulling
my hair. I'm absolutely pulling my hair, Betty. What's going on?
Hey, Betty? How are you? Oh? Okay, I'm good.
You know I didn't know it was you. You sound different? What is
you? You Mark? Or you Tom? Tom? I'm Mark? Betty?
Oh you're Mark? Oh? Okay, okay, all right, I
know we sound the same. I hear that all you do? Okay,
I have a call. Listen. First of all, I'm better looking,
and my grammar is superior. Now go ahead. Oh and I've got the
best diction in Denver. Go ahead, Betty. Okay. I have a
I'm seventy seven years old, and I don't do computers or and I don't
even have a cell phone. Okay, but I have a lovely car that
I want to sell. What is it, Betty? It's a Ford Crown
Victoria LCD wow eighty six yikes. It has one hundred and seven thousand miles.
Is there anything else you want to know? One question? Did you
just drive it to church and back? Only? It only has one hundred
and seven thousand miles on it? Okay? It's your value of it.
How much do you want for it? I want twenty five thousand. Well,
could last? I know, I know what else you got, Betty?
What else? Yeah? What else? I mean, that's nice I've
got. I'm holding up a Samsung S twenty cell phone. I would like
seventeen thousand. Well I had somebody look up on an app on their phone.
Sure, and they they valued their two door Ford Crown Victorias at between.
They want to between seven? Oh? No, yeah, they want
they value. Someone look up the value of her car. Please, someone
go to KBB dot com and tell me what her nineteen eighty five Ford what
was it? LTG? With a one hundred and six thousand miles? I
would love to No, I almost feel like there's a gotcha in that call.
Twenty five thousand dollars one hundred and six thousand miles. Uh, you're
looking for ten they're selling for ten ten grand and she wants twenty five thousand.
And that's the high end. And that's the high end. That is
the Mac Daddy. It came with you know, windows, you can roll
up by yourself and the first ever blinker, I would assume. But let's
go back, Betty. It's worth about ten grand according to KBB. But
is that a two door don't know, Betty, no idea. Did they
make a two door different? I know the four Granada came in a two
door, so I'm not quite sure, Betty, who do you think would
buy it? I'm just curious, who do you think would buy it?
That old for twenty five thousand dollars? People pull me over on the street
because it's such a beautiful car. Okay, Well, you know, next
time they pull you overund the street, I'd offer to sell it to them.
Well, I wasn't ready to sell it then, but I took their
phone numbers. But you know, people want to get it for two You
know, this old lady. They want to They want to get it for
you know, twenty five hundred dollars. You know what I mean. Well,
and I'll tell you what here. I'm going to do you a favor.
I'm going to do you a favor right now because I like you,
Betty. Here's what I'm going to do. If you out there listening right
now, would like to buy a nineteen eighty five Ford Ltd. For twenty
five thousand dollars with one hundred and six thousand miles on it, driven by
Betty. You can reach us at help at troubleshooter dot com. That's help
at troubleshooter dot com, and we're going to pass out on to Betty.
Do me a favor and free that line up. Three oh three seven one
three talk go with a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're contents. Time for an insurance check up
free, no obligation comparison call Compass Insurance. Pay too much your coverage at
dozens of insurance companies find out now three all three seven seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three all three nine two
zero sixteen twenty two. You know, this whole thing with Aquaspase is just
not a good thing. I don't know what else to say about it right
now. Kelly's in there trying everything in order to talk to someone about it.
If you're just listening, Aquaspas Ford Collins, these guys took a two
thousand dollars deposit, and I'm looking at the actual agreement. I'm going to
post it for everybody to see listening right now. So you can go to
YouTube dot com type in Troubleshooter Network and you can go all the way to
the end of the show on the video. So before we close out,
I'm going to put this Aquaspase contract up so you don't have to listen to
the whole four hour and figure out where it is. Fast forward to the
end, and I'm going to end our live stream with the Aquaspa's receipt where
their employee and sales guy literally wrote, and I'm staring at it, refundable
deposit if home doesn't close eleven twenty eight to twenty three, and this was
signed on eleven six. He gave a two thousand dollars deposit, not knowing
for sure if they were going to be closing on the house in time to
take delivery. So the sales guy, Aaron said, we will return that
money. Now. The people at aquaspas the owner, Aaron, who's the
owner? Do you know? Or I'm sorry not Aaron, oh Man,
Randy the caller, who is the owner? Do you know? So there
will The name is Matt. That's all they'll give me, not his last
name, just Matt. If anybody knows anything, about Aquaspa, make sure
we have all of his information. The other thing I'm going to do is
send him some forms and you know, kind of help him, not in
a legal sense, but help him fill out a claim on it. And
we're going to be doing that in the background as we try to put pressure
on him to do the right thing. We can't even get a comment from
him. I guess you're hanging up on Kelly Dragon. Did I hear you
say you can hear him cussing her out? Yeah? Yeah, yep,
like a lot. I just can't believe these people. I just can't believe
it. Man, I'm honestly, that was really fun. What did they
say, Kelly? What did the people at Aquaspas in Fort Collins have to
say? Well, first of all, he would not give me his name.
You called up and talked to you. He would not give me his
name. Yeah, well they don't give so worrying to answer the phone.
What do they say? So basically the first time I called him, because
I've called him now three times? Why why do we call him three times?
Because he wouldn't give me the name of his attorney that he said to
reach out to. That's what he was saying okay, So he says,
reach out to my attorney. Correct, and then he hangs up on you.
You call back and say, give me your attorney's numbers so we can
reach out. Yes, and then he hangs up, and then you call
back. No. No. On that call, he basically accused me of
harassment and said that he was going to get a sheriff on the line from
Larimer County. Oh well, that's great, you know what he should because
he should be arrested in my opinion. And they're lipping this guy off.
And then I called a third time and that's when he basically started saying that
Randy has already dealt with this problem. They're aware of the situation. They
have recorded calls. Hey, Randy, what does this mean they've already dealt
with it. Give me a heads up on what he's talking about. I
have no idea what he's talking about. Nothing. There has been no agreement,
like they're going to pay you back in a couple of weeks. Just
purely go pound sand What have they told you? So I've called? I
called him one time. They found you know, the gaming, the gaming
to some lady who does the refunds. Yeah, for your name Hashim or
something. This is her name. Yeah, And once she said, let
me call you right back. Let me get this to Matt. And I
already spoke to Matt one time. He said, he said he'd take care
of it. So what she said would rashiem say? She didn't call me
back. She wouldn't call him back. So then I called a couple days
later. Then what And they started screaming the calls. So now they don't
answer what? So I called him a different number and I said, this
is John call. I mean talked to her and they got back on the
phone. They go, Randy, yeah, I was slipping and I go
yeah, and they go, oh, she's not in And I go,
Dann, you guys are screaming the calls. So then what I mean,
nothing? Nothing. So I finally get ahold of her like a week later.
Yeah, and she says, hey, she says, these contracts are
full proof. I go, exactly, exactly, They're full proof, right
on the paper, and she goes, well, Matt will be in touch.
You know what this is? This is absolutely crazy. I cannot believe.
In my opinion, Aqua Spies is the biggest rip off I have heard
of all day. And that's all I hear about. I am staring where
they wrote on their refundable deposit if home doesn't close. And guess RT they're
the one that construed the contract. If there's so, if it's ambuity,
ambiicus. Now I can't even speak. I'm so frustrated. Ambiguous, ambiguous.
It's ambiguous, and whoever construed it is the one that is going to
have to fight that side of it. These guys really suck. It is
obvious to Joe Blow reading this. They'll give them, they'll give them the
full deposit back if he doesn't close on the house. And Mark I do.
I quote to the gentleman that spoke with me, yes, I told
him that I'm staring at the contract right now and what it said, and
he literally said, I don't care. Of course, you know what you're
talking. They don't care about customers, they don't care about anything. In
my opinion, listen, aquaspose. In my opinion, you suck. I
wouldn't buy a SPA from you if it was eight dollars because I'm afraid you
would deliver it because you don't do what you say. That's what I see,
that is what I am thinking has happened here? Now what's baffling.
Here's the baffling part. Think about it, folks. They got five locations.
They write on the contract they'll give it back if he doesn't close on
the house. The sales guy says, yup, we're gonna go ahead and
give it back to you. Then eventually the owner says, no, I
don't want to give it back to you. Take me to court, which
is what this guy's gonna do. But I want everybody to know out there,
and I want him to think about this. Five locations that I see
on this receipt actually six locations, Castle Rock, Evergreen, Thornton, Longmont,
Greeley and Ford Collins. Is business so bad at aquas spots? Is?
It's so bad they can't refund two thousand after agreeing to do it.
Now, think about that two thousand dollars. This looks like it's a nineteen
thousand dollars spot. They're selling pieces of plastic with water in them for nineteen
thousand dollars and they can't afford to give two thousand dollars back. There's something
wrong with this company. This company could be on the brink of big problems
now. That's just an assumption of mine based upon this call. I would
be very careful dealing with Aquaspies because they might fold up. If they can't
do what they say and it's only two thousand dollars, there's something really wrong.
Do me a favor out there, Would you call these guys up.
I'm gonna give the phone number and just ask them, ask them politely,
I mean, be one hundred percent super polite. What is going on?
They don't seem to want to talk to us, Kelly. I don't want
you calling there anymore. But if anybody can get through to them and just
actually figure out what's going on or their side of the story. Unfortunately,
I don't think there is a side of the story. And the only way
we're going to force them to come up with their side is this guy needs
to sue them. But Aquaspies in Fort Collins nine seven zero two two six
thirty three point fifty three nine seven zero two two six thirty three fifty three,
please let me know what's going on. Maybe you can reason with them
and find out. Then the other thing I want to do is follow up,
Kelly, with that salesperson, and that salesperson told you that if you
bring him to court, they'll actually show up right what he says, that's
what he says. I don't know if I can believe the word he says,
now that I think about it. Aaron, You know, Aaron,
it sounds like you're trying to do the right thing. But Aaron's the one
that wrote on here that you'd get your money back as a representative. And
then who signed the bottom? Is that Aaron's signature down there at the bottom.
Yes, yeah, so Aaron wrote it. Aaron signed it, and
it's Aquaspa's contract and mark it's really amazing. Yes. The registered agent is
Matthew Davis, Matthew Davis and four Collins. Matthew Davis, Matthew Davis were
coming for you, buddy. Free commercials for as long as you want to
be a dirt bag, for as long as you want to be a dirtbag.
Free commercials for you, brother. You wrote it on there. Sales
guy wrote it right there. Your sales guy signed it. It's been months
and you don't want to refund a lousy two thousand? Why why? That
is the bigger question. Why why go with a sure thing? Denver's Best
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three all three nine two zero sixteen twenty two. Hey, Kelly, here's
what I want to do. Get Randy's information, get everything anything I want,
any other paperwork he's got. I want Tom to kick off the show
tomorrow talking about aquaspots. Get Randy back on tomorrow morning. I'm going to
send him some information, so get me his phone number. I'm going to
talk to him. But these guys at the Fort Collins location, and I
don't know if Aquaspoz owns all of them, if they're individual, but I
can tell you something, this one in Fort Collins. They sound like dirt
bags to me, one hundred percent dirt bags. Yeh. I'm talking to
you matter, Mike or whatever his name is, your employee put he'd return
the money. He put it down that he'd return it, and he signed
it. Remember, you can go to YouTube dot com right after the show,
and I'm going to put that up so everybody can see the Aquaspos thing.
It might take me a while because I want to kind of blank out
some private information on there from the caller. But it's absolutely ridiculous. It's
ridiculous that his salesperson would write that on there, sign it, and then
you won't return the money. And I'd love to hear the excuse, but
you won't even give us one. And more importantly, you won't even give
them one. Now. I need the shift gears here, Tom and Ernie.
I promise we're going to have you up right after Randy tomorrow morning.
Tom will get you up. Please get their information. I got to talk
to Tyler Burn. He's with Premiere Window and Cleaning. They're on a referral
list at referral list dot com. He started this business when he was seventeen.
He's twenty four. Now they're absolutely killing it. He's had jobs out
there, one hundred and fifty thousand dollars jobs. So you're doing a lot
of commercial stuff right, Yeah, we're doing a lot of commercial, about
seventy five percent commercial, twenty five percent residential. Jo How do you come
in compared to the competition, Like if someone owns, you know, an
apartment building or a strip mall or anything. I mean, are you guys
generally cheaper? So we are not cheaper, but the value that you get
with us is so much greater. What's the idea of the value. Just
a better job, Yeah, just a way better job. We take off.
We have we have property managers, we have everything that come out to
make sure the job goes smooth perfectly. For the commercial property, No,
there's no problems exactly. How about high rises? Can you actually work on
them? Yep? So the biggest one we've done is up to forty story.
You've got that drone? Yep. We got all kinds of crazy stuff.
Listen, you guys want your windows clean residential, commercial, check out
Premiere Window Cleaning on a referral list or call him at seven two zero nine
five three zero zero seven eight seven two zero nine five three zero zero seven
eight. We'll see you here tomorrow