WEBVTT

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Y'all ripped news. You need advice, so you don't have come running Jesus

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as we can. Shooter's gonna help
come. Man Dix is the Troubleshooter Show.

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Now Tom Martino. Tom Martino here, Welcome to the show. Three

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oh three seven one three talk three
oh three seven one three eight two five

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five. Marty Mark is at the
mother Ship and we have a guest.

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Did our guest arrive? Yes?
I have not seen our guest. All

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right, then we won't even talk
about it until he gets there. But

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who's in there with you? I
got Deputy Scott, Deputy Dollar looking all

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ready to holler. That's go.
Thank you very much. Okay, folks,

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we're talking, as we do every
day, about your problems, your

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questions, and your complaints, and
it's really important you call us before they

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festered too long. We want to
get on top of it. So we're

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going to start with sus who has
an update. She's been working with this

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roofing company. This is a doozy
and Molly, I believe, is the

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manager at the roofing company. And
I'm trying to find the original call Who

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was the original caller? Sus Janet
Janet from last week to Ssky went out

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and looked down. Yeah, I
remember that. It's it was a mess.

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Here's the bottom line. Shamansky said
the roof was done okay, and

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he said that basically the main problem
he had, as he put it,

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was, Mark said there were just
a few items integrated successful projects which is

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called ISP Roofing and Construction September six, they were contracted. The initial estimate

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was eighteen with supplements that went over
forty and but here that's that's not unusual.

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That happens once in a while.
But the bottom line is when we

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had Mark go out as just totally
independent, he just went out and looked.

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He said, the roof's fine.
He said that there was a problem

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with the skylights as he remembers that
they charge or something vents or said they

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charged for three new ones and rebuilt
two old ones and didn't do the third

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one. And he said there were
some other deficiencies. He said the windows

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were not done correctly. He wouldn't
have accepted them, and he said they

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were vastly overcharged for painting, but
the insurance accepted it. So basically those

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were the only problems that he brought
up and sus you reached out to ISP

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I did. I've been working with
Molly John, the office manager there,

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and she completely acknowledged that they needed
to finish up some painting on the it's

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like three quarters of the house that
they needed to work on the windows and

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get the vents on Janet's roof.
She's had those in the back of her

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truck. Okay, I brought Janet
and Mollie together to get together to get

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this finished. And Mollie can tell
you what happened yesterday. Hi, Mollie,

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are you I'm good. I went
out to Janet yesterday. I scheduled

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appointment with her to go out and
paint her house and to get also scheduled

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appointment to get on her roof and
then do the events that she asked and

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address the issues that she's been having. We understand that her husband has been

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very sick. We'd gone out multiple
times and she left not today. Her

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husband was six, so everybody spoke
of that. We went out yesterday.

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I'm knocked on the door at the
time our trainers are there to start painting,

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and she verbally told us to get
off her property because she did not

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want us painting our house. That
she has done. I said, well,

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do you still want us to fix
your vents? No, don't want

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nothing. We're done. Well,
let me ask you something. Let me

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ask you something. I'm glad to
hear that. You went out there and

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you said you were going to finish
painting. So then we were mistaken about

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that paint job. That job that
was I think around five grand was not

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just for the back of that one
wall, No, sir, it is

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for her backside of her house,
her left elevation, in the front side

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of her house. Okay, good, good, good. I'm glad to

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hear that. So, so I'm
glad to hear that. So what Mark

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thought, based on what he was
told, is that that five grand was

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just for that one wall. But
I'm glad to hear that. But here's

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what I want to ask. Did
the homeowner, Janet, pay you anything

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yet? You guys, No,
sir, we have not received one paint

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from the heart. I have been
up there multiple times to try to get

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this taken care of. Did you
receive anything directly from the insurance company?

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We have not. Okay, so
this up so down on her. Does

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she think she's going to just keep
the whole check? She told me as

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of yesterday. I mean she basically
packed me. I mean I'm a resident

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of the company, but basically I
was verbally attacked and myself, my painters

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were verbally attacked yesterday tour. She
is refusing to give us any money until

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she gets all of her house fixed. I said, I'm just saying it.

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We can do your painting nowt Nope, I don't want y'all get off

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on the phone. No, no, No, Here's what I don't understand.

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She says she won't pay until everything's
done. I told her she should

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go ahead and pay for whatever was
done anyway and then and then wait until

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the other ones. But she won't
pay a dime. That tells me she

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either spent the money or she doesn't
plan on paying anything now. Now,

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this is where we find a lot
of times with insurance. People get a

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hold of money and it's hard for
them to let go of it. But

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I want to know a few things. First. Did she say I'm not

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going to pay you until it's done, but I'm not going to let you

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finish. I heard zach words where
I'm hiring somebody else to do the painting.

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I will call Power Windows to handle
my windows I said, well,

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can I leave, bring over and
get spent fixed because we've already paid for

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the vents, We've already prepped her
house. I mean, with this weather

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up here in Colorado, woman in
its beautiful seventy in the next minute snowing,

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I can't go out and start painting
your house if it's going for snow

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the next day. And she said, nope, we are done. I

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said, okay, will you please
pay me for what is? Oh?

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The gutters and there were you going
to fix? Were you going to fix

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the window repair? We were going
to get the tape I was. I

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had to step in because I'm the
only one in the company she will speed

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to at this point, but it
has gotten a very nasty, even to

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the point where her claim adjuster called
me and asked me, always still willing

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to work on the claim about a
month ago, but let me ask you.

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Were you going to refix those the
windows where you put up strips?

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She want to let me? She
told me no, yes, we were

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willing to fix anything she wanted.
Okay, okay, that's time. Remember

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there was two vents that hadn't been
replaced yet, and she was all mad

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about those. She won't let them
replace those either. She was well hold

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on the story was right, two
old vents and then they were going to

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put in three vents. She says
she has them in a truck and she

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wouldn't let them install. Okay,
I have everything and she will not let

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Basically, she's told me to send
her the invoice for the roof and the

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gutters, and when she settled out, if she owes any more money,

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she's gonna take it out of what
the roof and gut I would go.

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I would immediately put a lien on
the house. Janet's being unreasonable. We

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are experts, said there was nothing
wrong with the roof. She could pay

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for it, and she didn't.
That's her, that's on her. She

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she's looking for an excuse. Now
I want to ask something, did you

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guys were you were you guys going
to get ten percent of the overhead and

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profit because you were doing the windows, you were doing the roof, and

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you were doing whatever. The third
thing was, did she sign a contract

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allowing you guys to be the general
because if so, she needs to let

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you do every damn thing that she
signed for. Guess sir, we do

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have a sign contract by her.
This is the thing when it comes to

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the windows. This was her back
words. I said, did you give

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Mike permission? That's the owner of
this company? I said, did you

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give my permission to do it?
He was going to do whatever he wanted

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to do. I said, no, man, I'm not saying it.

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Did you give him permission? Yes? She was going to do whatever.

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And I said, just do whatever
I was doing with my dead husband.

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All right, listen, listen.
I know jan has gone through some stuff

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with her husband and all that,
but this is being unreasonable and I would

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put a lien on the house.
Now, sus did you ask Janet to

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come on when we were talking about
this, We absolutely did, Kelly,

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what did she tell you so,
Jana? I think she declined. She

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did decline. She was a little
distraught. I'm not really sure why,

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but she just kept repeating that she's
done with the company. She doesn't want

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to come on the show. She
was complaining that you made her last time,

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Bro, that we were all mean
to I was mean because I told

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her she should pay for what was
done properly. You know what she told

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somebody literally told that you called her
a thief, Suzanne, And I said,

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there's no way, And we went
back and listen to the whole thing.

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There wasn't anything even close to that. Look, she's so usional.

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I want to help Janet. I
want to help everyone. I really that

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call when they call. But here's
the problem, Janet. We told you

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we sent a person out there for
you to look at everything. He said,

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there's nothing wrong with that. Roof
pay for it. She's not willing

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to pay for what's done, let
alone anything else. I don't understand it.

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They went out there, we got
involved. They went out there yesterday

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and tried yet again to get everything
finished, and she kicks them off the

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property after Suzanne, didn't she tell
you she would let them come out there

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and finish. She said, yes, they could come out and do whatever

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they want then, and then when
Mollie scheduled it, it all went to

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hell. Well, sorry about that. Thank you Molly for coming on.

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We appreciate it. Molly. Thanks. Hey. Now, speaking of follow

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ups, is a deputy chopper still
away because Mark, you know, is

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he had where as well? He's
in Costa Rica. Must be nice doing

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training? Yeah, what kind of
training do you do in Costa Rica?

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He teaches pilots English is what he
told me, oh cool. Oh yeah,

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so listen, I made that lady
cry. You glossed over that one.

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Yeah, you're right, I made
her cry. It mean to I

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want to say something about roofing and
all that, because we had a deal

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with the solar company and a one
solar and Valor roofing and solar. We're

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very upset. And they kept texting, if you remember Mark, Deputy Chopper,

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over and over and over and over
and over, saying we were unfair,

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we were unfair. You know.
They wanted to come on and I

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said, remember I said last week, you wouldn't even let me talk about

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it. You said, don't talk
about it. They're going to cause why

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because he said he's coming on the
air to defend himself and give his side

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of the story. Well, what
I'd like to know is how do you

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defend yourself when you sell someone as
solar system they can't be used. And

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by the way, I'm not sure
if it's Valor's fault they sold for a

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one solar, but here's the problem. They've had problems with one solar before.

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I don't care what they say.
And they knew about it, and

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they said it wasn't one Solar's fault
that the system could not be activated.

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That's absolutely false. Now I have
looked and verified that One Solar refused to

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get the supplemental report that would have
told them the system could not be activated.

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And so I'm telling you right now
that I gave him every benefit of

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the doubt at Valor Roofing. But
the guy said he's gonna call me back

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or text me on Monday, and
as my calculation is, it's Thursday and

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he did not do it. So
I'm really pissed. And in my opinion,

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these people were completely ripped off by
Valor Roofing and one Solar and one

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Solar has had problems before I can
go over them, big problems, and

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I am telling you, in my
opinion, to avoid One Solar. I

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don't think much of Valor Roofing either, except I have heard that as roofers

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they're not terrible, they're not bad, and they're a good family. The

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problem is they've aligned themselves with snakes. And if you don't like what you

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hear, I have given you every
opportunity to come on the air Valor.

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I told you I would hold off, and you never called me back.

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If you think I'm stupid and I'm
gonna forget about stuff. You're crazy,

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and I am urging people avoid Valor
roofing when it comes to anything solar,

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and avoid one solar. And if
somebody is selling for one solar, tell

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them four get it three zero three
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at dozens of insurance companies find out
now three all three seven seven one help.

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You'll think you're his only customer when
you choose Frank durand the real estate

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Man dot com to list your home
with Remax Alliance three all three nine two

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zero sixteen twenty two. Hi Tom
Martino, your troubleshooter three O three seven

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one three talks seven one three eight
two five five tell my god, looking

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at ryne one, do we truly
have you? You served him? Uh?

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The other day? We take chance
trilling out right now? The affida

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fit of service? I served a
I think the guy told me his name

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was Wan. I could barely understand
him, but he was Jeff's employee up

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there at chance? Is it chance? Is this an old problem with Jeff

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Jolliffe or a new one? Is
that I can't believe that one big,

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fat, ugly, lying, cheating
fool can rip off this many people a

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chance? What's going on? Hey? So I uh, I contacted him

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like and March March twenty seventh.
Let me ask you something. Hold on,

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do you live on another planet that
you could not just put his name

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into a search engine and see all
the problems he's had. And how did

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you find him? Here's what I
want to know. Where did you?

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00:15:30.320 --> 00:15:33.279
Where did you see him advertising?
We rip you off? I mean,

206
00:15:33.360 --> 00:15:37.840
where did you find him advert How
did you even find him? Yeah?

207
00:15:37.919 --> 00:15:43.639
No, he's on Facebook Messenger and
he's in a bag a name and so

208
00:15:43.320 --> 00:15:48.600
wait wait wait wait he's on Facebook
Messenger and he advertises on Facebook Messenger.

209
00:15:50.639 --> 00:15:54.360
Yeah, on Facebook market and going
to say market what okay? What name

210
00:15:54.480 --> 00:16:00.559
is he under? He's and then
like when I did some research, Wait

211
00:16:00.600 --> 00:16:06.679
wait wait what what name? I
need to know the name? What folly?

212
00:16:07.639 --> 00:16:11.879
What is he Xander's Folly? I
have no idea what he said?

213
00:16:12.039 --> 00:16:17.120
Wait wait wait wait he's advertising.
First of all, Who's going to go

214
00:16:17.159 --> 00:16:21.840
to an auto shop called Xander's Folly? Are you crap? Is this a

215
00:16:21.919 --> 00:16:25.759
joke? Right now? Did Mark
put you up to this? So he?

216
00:16:26.000 --> 00:16:29.480
Uh, that's that's his meed that
he's using. He's using the shop.

217
00:16:29.559 --> 00:16:32.919
That the name of the shop he's
using. It is called mountain View

218
00:16:32.960 --> 00:16:38.879
Transmissions and Gear and Johnson Colorado,
mountain View. That's where Mark went,

219
00:16:38.960 --> 00:16:45.960
mountain View Transmissioning Gear. That's his
hideout. Okay, but but he but

220
00:16:45.120 --> 00:16:49.360
the name he used was Xander.
Okay, So well I would too,

221
00:16:49.440 --> 00:16:53.519
because if you google Jeff johll of
j O L L I F F E,

222
00:16:53.919 --> 00:16:57.440
one of the first things that comes
up is his ugly mug on sleeves

223
00:16:57.519 --> 00:17:03.320
brigade dot com. All right,
so you went to mountain View, no

224
00:17:03.480 --> 00:17:07.759
fault of your own. You found
him on You found him on Facebook,

225
00:17:07.240 --> 00:17:12.279
and now, thank god, Facebook
would never do anything to get ripoffs off

226
00:17:12.319 --> 00:17:15.880
of there. Ever, let me
get me. He was advertising and gave

227
00:17:15.920 --> 00:17:21.039
you a quote on a new transmission
for around eighteen hundred bucks, which is

228
00:17:21.079 --> 00:17:26.279
probably five times less than anybody.
No, he was advertising to rebuild mine

229
00:17:26.279 --> 00:17:30.119
that had pulled out some also,
and how much? How much did he

230
00:17:30.200 --> 00:17:33.839
say he was rebuilding? How much
was it for? He was just going

231
00:17:33.880 --> 00:17:37.519
to rebuild the transmissions at thirteen hundred
dollars half of front, half of the

232
00:17:37.599 --> 00:17:42.480
job was finished. Let me ask
you something. Did you did he actually

233
00:17:42.519 --> 00:17:47.119
did you actually take your car to
him or truck? I just took him

234
00:17:47.160 --> 00:17:49.799
the transmission away. I pulled the
transmission out myself. Oh good, at

235
00:17:49.920 --> 00:17:55.559
least you have your vehicle. Yeah, the transmission is probably honest. And

236
00:17:55.640 --> 00:17:59.880
anyway, did you have to pay
up front anything? Just half of front?

237
00:18:00.039 --> 00:18:04.119
Set a part? How much did
you pay up front? Seven?

238
00:18:04.640 --> 00:18:10.920
I didn't have a fifty on me? Why? Why? Just I have

239
00:18:10.960 --> 00:18:14.880
to put this out there. This
drives me crazy. I can even understand

240
00:18:14.920 --> 00:18:18.480
a little bit if it's like windows
for your house and having to pay something

241
00:18:18.559 --> 00:18:22.160
upfront and stuff like that. But
for the life of me, I have

242
00:18:22.319 --> 00:18:27.440
never been to an automotive shop anytime
in my life where they asked for any

243
00:18:27.480 --> 00:18:33.279
money upfront. Why would you give
this guy you never met, seven hundred

244
00:18:33.359 --> 00:18:38.559
dollars for a transmission that he did
nothing too well? He said it was

245
00:18:38.599 --> 00:18:42.960
for parts, and I, uh, I just thought of a smaller business

246
00:18:42.960 --> 00:18:47.119
and maybe, you know, she
didn't have all the cash. I thought,

247
00:18:47.160 --> 00:18:49.039
maybe like a side hustle way you're
doing, Oh, it's a hustle.

248
00:18:49.119 --> 00:18:52.960
Find out his name then, or
were you still calling him Xander?

249
00:18:52.880 --> 00:18:56.119
He I asked him his name at
the shop and he said Jess. I

250
00:18:56.119 --> 00:19:00.319
thought that was kind of weird,
and I asked him and he says,

251
00:19:00.359 --> 00:19:04.000
as like his friend or son's Facebook
or whatever's. And I looked at the

252
00:19:04.039 --> 00:19:11.319
Facebook. It down his real account
on his friend with the Vander's profile on

253
00:19:11.400 --> 00:19:14.960
t I'm Jeff Johoff. And then
I saw that that guy was posting more

254
00:19:15.000 --> 00:19:18.839
Transitions Rebuilt. But he has like
thirteen listings on there, and I googled

255
00:19:18.839 --> 00:19:22.319
his name and that's where I found
all these articles because are the only ones

256
00:19:22.359 --> 00:19:26.720
that I seem to have written reviews. In my opinion, this is the

257
00:19:26.759 --> 00:19:30.039
biggest thief I think we have seen. He just doesn't care Tom. This

258
00:19:30.119 --> 00:19:34.160
guy is unbelievable. Well, he
should be arrested. We really need to

259
00:19:34.200 --> 00:19:40.039
get him arrested. Amazing, he's
walking around as many people as he screwed.

260
00:19:40.240 --> 00:19:44.759
He's so chances. What's your your
Did he ever do anything for your

261
00:19:44.759 --> 00:19:48.160
transmission? When did you drop it
off? In March? March twenty seventh,

262
00:19:48.160 --> 00:19:51.799
and then you just kept to make
enough excuses not to drop it off

263
00:19:52.319 --> 00:19:56.359
or give it back to me.
We scheduled four times to me any kind

264
00:19:56.400 --> 00:20:02.000
of excuse for every single time.
That's when I got frustrated and kind of

265
00:20:02.160 --> 00:20:04.440
showed frustration that he lest me on
red for two days, and then I

266
00:20:04.480 --> 00:20:08.279
showed an article that I found and
then he finally started responding and he says,

267
00:20:08.319 --> 00:20:11.799
I'll have it to you by Monday, and I was like, I

268
00:20:11.799 --> 00:20:15.599
wanted tonight and that this is today. I messaged since and I said,

269
00:20:15.640 --> 00:20:19.400
I want my seven hundred dollars in
my transmission corps back or you're not going

270
00:20:19.440 --> 00:20:23.000
to get it back. You're not
going to get it and you've just a

271
00:20:23.079 --> 00:20:26.960
chance. Let's just tell you the
truth. I'm not happy about it,

272
00:20:26.000 --> 00:20:30.680
but you've you lost your money and
your transmission. Yeah, so I'm kind

273
00:20:30.680 --> 00:20:33.799
of thinking too, my dad,
he's never well how about this? He

274
00:20:33.880 --> 00:20:37.720
has never come through for anyone.
How about that? Why don't you go

275
00:20:37.839 --> 00:20:41.160
down and file the paperwork? And
I don't mind going up there once a

276
00:20:41.160 --> 00:20:45.720
week and suing this guy or serving
them, so honestly, you should do

277
00:20:45.759 --> 00:20:48.640
it. I'm staring at one right
here. Let's get judgments against him.

278
00:20:48.559 --> 00:20:53.920
Yeah, Mark, years ago,
years ago, when years ago, when

279
00:20:53.960 --> 00:21:00.079
we had a hot tub dealer who
did stuff like this years ago, he

280
00:21:00.240 --> 00:21:04.359
actually got so many judgments that we
got a rid of execution to go in

281
00:21:04.880 --> 00:21:11.240
and confiscate all of the inventory and
tools if you got to. If you

282
00:21:11.559 --> 00:21:15.519
if you get a look at his
shop, there's nothing to take. Man,

283
00:21:15.960 --> 00:21:22.400
It's like it's a storage unit.
Hey, by the way, didn't

284
00:21:22.400 --> 00:21:25.920
that throw maybe a few more lights
up, a few more red lights when

285
00:21:25.960 --> 00:21:30.119
you showed up seven hundred bucks in
your pocket and you're dropping it off at

286
00:21:30.119 --> 00:21:33.359
a storage unit? Well, what
made me think it was okay? He

287
00:21:33.400 --> 00:21:37.519
had he did have like a lot
of tools and the tools to perform the

288
00:21:37.559 --> 00:21:41.680
work. It looks like and I'm
beating you up so other people don't do

289
00:21:41.759 --> 00:21:44.160
what you did. Man, that's
the only reason I'm doing it. I

290
00:21:44.200 --> 00:21:48.079
feel for you. And if you
get the paperwork filled out with small claims,

291
00:21:48.240 --> 00:21:51.119
I don't mind helping you on what
you need to fill out. I'll

292
00:21:51.119 --> 00:21:56.359
go serve the guy again. All
right, I can look into that in

293
00:21:56.440 --> 00:21:59.680
time. You realize why I have
no problem serving them all the time?

294
00:21:59.759 --> 00:22:03.599
Right? Why is that mark?
Because BUCkies is right next to him and

295
00:22:03.640 --> 00:22:11.599
I love buckets. Yeah, so
chance you're not. You know you're not

296
00:22:11.640 --> 00:22:15.279
going to get it right. I've
kind of accepted my loss, my service

297
00:22:15.279 --> 00:22:18.359
sager. Where I work. I
work at a dealership. He was telling

298
00:22:18.359 --> 00:22:29.480
me that I have a I should
accept the loss, so, you know,

299
00:22:30.519 --> 00:22:33.319
so that's kind of what I'm hoping. I told him that, you

300
00:22:33.359 --> 00:22:37.400
know, it looked like it was
a legit shop because you had all these

301
00:22:37.400 --> 00:22:41.160
other transitions. I'm just guessing those
are all the other people we scanned,

302
00:22:41.160 --> 00:22:44.599
and there's a way on the floor. Dude, you got lucky you didn't

303
00:22:44.599 --> 00:22:48.519
bring your whole car there because Tom, what could have happened if he actually

304
00:22:48.519 --> 00:22:52.200
brought the vehicle? Well, I'll
tell you what would have happened. What

305
00:22:52.359 --> 00:22:56.480
happened a million times before, and
that well not a million, but every

306
00:22:56.480 --> 00:23:03.960
time we've heard you take it there
and it's stolen, your vehicle is stolen,

307
00:23:04.960 --> 00:23:11.480
or when you aren't work makes the
vehicles secure. Yep, so you

308
00:23:11.559 --> 00:23:15.559
read all of that. Did you
see did you see Sleevesbrigade dot Com?

309
00:23:17.279 --> 00:23:21.680
Yeah, that's where I think technology
is. Yeah, I'm really sorry,

310
00:23:21.720 --> 00:23:25.880
man, it doesn't It takes fifty
five bucks to sue him in that county

311
00:23:25.920 --> 00:23:30.200
man. And once again, I
don't mind helping you with the paperwork part

312
00:23:30.240 --> 00:23:33.160
of it and pointing you in the
right direction, and then I'll go serve

313
00:23:33.240 --> 00:23:36.920
them. But time's right. If
we get a bunch of these lined up,

314
00:23:37.400 --> 00:23:38.559
I mean, at some point,
people are going to know he's a

315
00:23:38.640 --> 00:23:42.400
scumbag, right or is it just
the numbers? Tom? People move in,

316
00:23:42.480 --> 00:23:45.359
they have no idea and they get
ripped off. Well, Mark,

317
00:23:45.440 --> 00:23:49.039
I think we pretty much put Jim
Weeze forty fourth Auto out of business.

318
00:23:49.119 --> 00:23:53.160
I mean he would he retreated up
to some shack up north and we don't

319
00:23:53.160 --> 00:23:56.039
hear anybody getting ripped off. Remember
when he came on and said, oh,

320
00:23:56.079 --> 00:23:59.599
I'm sorry, I got cancer.
Then we find out it was all

321
00:23:59.680 --> 00:24:04.440
be Yeah, he said he was
dying. His mom died or something.

322
00:24:04.519 --> 00:24:10.119
Which is it? Wait is this
Jeff Jollis? Yeah, Yeah, he

323
00:24:10.240 --> 00:24:15.279
had about six moms die. I
think so that's because It's kind of weird

324
00:24:15.279 --> 00:24:18.440
how he just typed it again for
the same excuse, not to deliver the

325
00:24:18.920 --> 00:24:23.960
Hey did you go on that Facebook
marketplace and let people know? Yeah,

326
00:24:25.000 --> 00:24:29.480
I pushed on my community pitch I'm
part of on like I live in Greeley,

327
00:24:29.759 --> 00:24:33.039
so I post on that. My
goal is to at least get him

328
00:24:33.039 --> 00:24:36.400
out at Colorado. There's no way
this guy is ever going to be reformed

329
00:24:36.440 --> 00:24:38.480
and not rip people off, in
my opinion. But if we could just

330
00:24:38.559 --> 00:24:44.599
push them a little further north into
Wyoming, we'll be good. If you

331
00:24:44.640 --> 00:24:48.039
remember Mark, years ago, we
ran out of We ran right out of

332
00:24:48.039 --> 00:24:51.720
the state Rocky Mountain Radar. Do
you remember them. Yeah, they claimed

333
00:24:51.759 --> 00:24:57.440
that they had such a jam radar
and lasers they could jam him. I'll

334
00:24:57.519 --> 00:25:03.160
never forget that guy. I mean
it was such a rip. I think

335
00:25:03.200 --> 00:25:07.720
you did that one on not Fox. Who were you on before there?

336
00:25:07.759 --> 00:25:10.279
Seven? Well, no, I
was on four and then I was on

337
00:25:10.319 --> 00:25:12.039
Fox. I did them on both. I think I also did it on

338
00:25:12.200 --> 00:25:15.680
Uh of course on radio. I've
been doing it for years. Then he

339
00:25:15.720 --> 00:25:21.960
finally left the state. Yeah.
Think about that business model. You basically

340
00:25:22.079 --> 00:25:26.000
sell it. You put it on
the front of your car. And your

341
00:25:26.119 --> 00:25:29.759
stealth. If the cops can't get
you, no radar will detect it.

342
00:25:29.759 --> 00:25:34.680
It's so crazy, it's crazy,
but people would buy it and they absolutely

343
00:25:34.880 --> 00:25:42.839
do nothing. It is absolutely zero
nothing and his I just looked at Rockymountain

344
00:25:42.920 --> 00:25:48.400
Radar dot com. It says,
listen to this, never get a speeding

345
00:25:48.480 --> 00:25:53.039
ticket or we pay for it now. How can this person ever, how

346
00:25:53.079 --> 00:25:56.680
can they still be in business?
My god, how can that be?

347
00:25:56.880 --> 00:26:02.720
They're still in business? Oh goodness, we got more coming right up.

348
00:26:07.640 --> 00:26:11.920
Go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't

349
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pay a cent until you're content.
Time for an insurance check up free,

350
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too much your coverage at dozens of insurance

351
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companies find out now three oh three
seven to seven to one help. You'll

352
00:26:29.039 --> 00:26:32.839
think you're his only customer when you
choose Frank durand the real estate Man dot

353
00:26:32.880 --> 00:26:37.599
com to list your home with Remax
Alliance three oh three nine two zero sixteen

354
00:26:37.680 --> 00:26:47.440
twenty two. Hi Tom Martino,
You're troubleshooter three O three seven one three

355
00:26:47.480 --> 00:26:53.720
talks seven one three A two five
five. Ronald is back he has a

356
00:26:53.759 --> 00:26:56.680
problem. I told him to go
to stand the HOA man to get some

357
00:26:57.119 --> 00:27:03.480
input. What was his deal?
Edenbrook apartments, Hey, Ronald, why

358
00:27:03.519 --> 00:27:10.480
don't you, for our listeners tell
us the problem so we can start looking

359
00:27:10.519 --> 00:27:15.880
for your original call. Okay,
Uh we called and what it was about

360
00:27:17.200 --> 00:27:26.039
was the we were trying to uh
get put a new a new president and

361
00:27:26.240 --> 00:27:32.200
h o A members in place.
You wanted to know the procedure because you

362
00:27:32.359 --> 00:27:37.839
thought the people were kind of not
being straight. Yeah, they were crooks

363
00:27:37.960 --> 00:27:42.400
and they are and they're steel crooks. I mean, and I think when

364
00:27:42.400 --> 00:27:47.759
I tell you what's going on now, you'll when did you When did you

365
00:27:47.799 --> 00:27:52.960
first call us? I'm looking for
your original probably been it was about last

366
00:27:53.039 --> 00:28:00.480
year about three of the three different
people done called you and it was Eden.

367
00:28:00.880 --> 00:28:04.359
It was Eden, right, Eden
Rocker, Edenbrook exactly. Okay,

368
00:28:04.400 --> 00:28:08.440
go ahead, let's let me hear
about what happened then. Well, okay,

369
00:28:08.880 --> 00:28:15.079
uh Stan came in. He helped
us get a new board, and

370
00:28:15.119 --> 00:28:19.359
we did all the things you told
us about doing the flyers and uh you

371
00:28:19.400 --> 00:28:23.160
know, putting them on doors and
trying to get all the people together.

372
00:28:23.240 --> 00:28:29.960
And we did that and we finally
got a new board. But now what

373
00:28:30.240 --> 00:28:34.440
happened and we I'm really hold on, I am really happy you were able

374
00:28:34.519 --> 00:28:42.160
to do that. It was a
fight, it was a real battle.

375
00:28:42.200 --> 00:28:48.200
We went through it. Okay,
then what and well then we uh we

376
00:28:48.799 --> 00:28:55.839
got a new president and the management
company forced us to keep two of the

377
00:28:55.920 --> 00:28:59.839
old board members. They wouldn't let
us have the election. Well there,

378
00:29:00.559 --> 00:29:04.400
they don't really have that power,
so okay, then what they don't but

379
00:29:04.559 --> 00:29:08.720
they forced this to wear. Well
then that's because now that's a lot of

380
00:29:08.759 --> 00:29:11.880
buld. But anyway, then what
happened, I know you, but that's

381
00:29:11.920 --> 00:29:18.680
what happened. And then what happened
is they kind of got the new They

382
00:29:18.839 --> 00:29:23.319
somehow they got the new president on
their side. And now what they're doing

383
00:29:23.440 --> 00:29:29.319
if they're suing, well, at
first they're doing a restraining order and then

384
00:29:29.359 --> 00:29:36.759
they're gonna sue us saying that we
can't do meetings and we can't do wait

385
00:29:36.720 --> 00:29:40.359
wait, wait, wait, are
they saying that the new HOA is not

386
00:29:40.839 --> 00:29:45.680
official? Well, yeah, they're
saying that they're official. But what they're

387
00:29:45.759 --> 00:29:52.119
saying is that we that with the
way we went about it is we had

388
00:29:52.319 --> 00:29:59.000
harassed people and made them do what
they wanted. And so what the new

389
00:29:59.200 --> 00:30:03.680
and we voted at out the management
company and the board, but they made

390
00:30:03.759 --> 00:30:07.880
us keep two of the old board. I get it. So, but

391
00:30:07.880 --> 00:30:11.119
but if you only kept two of
the old ones, how many new ones

392
00:30:11.160 --> 00:30:18.720
were in there? Well, there
was fond But now the president he kind

393
00:30:18.720 --> 00:30:23.359
of the new president, he kind
of switched over to the service plus side,

394
00:30:23.400 --> 00:30:26.920
which is the management company. Is
that because you think, well,

395
00:30:27.240 --> 00:30:32.759
that's very strange that all of a
sudden he would switch over. Oh it

396
00:30:33.200 --> 00:30:37.759
was like one day he just switched
over. Oh did you check his bank

397
00:30:37.759 --> 00:30:41.720
account? No, we have it. But what they're doing right now is

398
00:30:42.400 --> 00:30:49.279
they say, we need a new
roof. So the management company made them

399
00:30:49.400 --> 00:30:55.559
up a company called lib that's do
that new roof. And they're going to

400
00:30:55.640 --> 00:31:00.680
do our new roof. And you
know, we still haven't. We were

401
00:31:00.799 --> 00:31:04.799
going to do an oddit because they
borrowed. Are you on the board right

402
00:31:04.839 --> 00:31:12.319
now? Not I am, I'm
not, but I'm with some people that

403
00:31:12.480 --> 00:31:15.920
are two of the people that are
still on the board. Okay, but

404
00:31:17.039 --> 00:31:19.759
listen, here's what I'm asking man, I don't want to hear this whole

405
00:31:19.799 --> 00:31:22.680
story. I mean not that I'm
not interested, No, no, no,

406
00:31:22.720 --> 00:31:26.680
it's not that I'm not interested.
I'm just saying this is too disheartening

407
00:31:26.720 --> 00:31:30.319
to hear every little detail. I
just want to know this. You still

408
00:31:30.400 --> 00:31:40.160
have the power as an HOA to
fire the management company. And that's true.

409
00:31:40.279 --> 00:31:45.640
But what happened is they the new
president did a new election. They

410
00:31:45.680 --> 00:31:49.119
did it. They didn't take a
vote, they didn't do anything. They

411
00:31:49.200 --> 00:31:57.880
just did a new vote, and
they claim that people voted the management company

412
00:31:57.960 --> 00:32:02.119
back in. Okay, listen,
listen, listen, I gotta take a

413
00:32:02.200 --> 00:32:06.359
break. Hold on. I'm just
you know what I'm hearing. It sounds

414
00:32:06.400 --> 00:32:10.640
like a bunch of dumb rocks being
taken advantage of. And I can't fight

415
00:32:10.720 --> 00:32:14.960
stupid. I'm not kidding, by
the way, hold on, Ronald,

416
00:32:15.000 --> 00:32:25.400
just hold on. Oh go with
a sure thing Denver's best roofer Excel roofing

417
00:32:25.519 --> 00:32:32.000
dot com. You don't pay a
cent until you're content. Time for an

418
00:32:32.000 --> 00:32:37.839
insurance checkup free, no obligation.
In comparison, call Compass insurance paying too

419
00:32:37.880 --> 00:32:40.759
much your coverage at dozens of insurance
companies find out now three oh three,

420
00:32:40.920 --> 00:32:45.359
seven to seven to one help.
You'll think you're his only customer When you

421
00:32:45.440 --> 00:32:49.599
choose Frank durand the real estate man
dot com to list your home with Remax

422
00:32:49.640 --> 00:32:57.000
Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino,

423
00:32:57.759 --> 00:33:01.240
you're a troubleshooter. Three oh three
seven one three talk hey eight eight eight

424
00:33:01.240 --> 00:33:06.119
Heating dot Com will get you a
twenty eight dollars service call for any item

425
00:33:06.119 --> 00:33:07.559
in your home twenty eight bucks.
If it's a water heater, twenty eight

426
00:33:07.559 --> 00:33:10.960
bucks. Plus you get a service
and flush or your toilet twenty eight bucks

427
00:33:12.039 --> 00:33:15.880
or whatever it is, your furnace. And here's why they want to go

428
00:33:15.960 --> 00:33:19.319
through it give you a service and
that's for twenty eight If you have more

429
00:33:19.359 --> 00:33:22.519
problems and they find a problem and
it's more, of course they credit you

430
00:33:22.559 --> 00:33:28.000
the twenty eight bucks eight eight eight
Heating dot Com three oh three seven seven

431
00:33:28.079 --> 00:33:31.200
zero two seven seven six. Welcome
to the show. Now here's the thing.

432
00:33:32.039 --> 00:33:42.119
I can't make people do the right
thing or basically figuratively kick people in

433
00:33:42.160 --> 00:33:44.960
the balls when they should be.
And I don't know how else to put

434
00:33:45.000 --> 00:33:47.680
it. I am so pissed off
at management companies. When they told him

435
00:33:47.759 --> 00:33:51.799
you got to keep these two board
members, and when they told and when

436
00:33:51.839 --> 00:33:58.960
they finagled another election to get to
get elected back in to run Edenbrook Apartments.

437
00:33:59.200 --> 00:34:01.880
I don't know what to say,
Ronald, when you guys let them

438
00:34:01.920 --> 00:34:06.240
do that. When you say they
forced you, they did not force you.

439
00:34:06.599 --> 00:34:14.519
Somehow that there's no way that a
management company can force people to do

440
00:34:14.760 --> 00:34:20.559
anything. Okay, they were BSD
into doing it. So I can't help

441
00:34:20.599 --> 00:34:23.400
you anymore. I want to help
you, but I can't. You guys

442
00:34:23.519 --> 00:34:29.000
need to pull your money and get
a damn attorney and get rid of this

443
00:34:29.199 --> 00:34:32.800
management company. But leave the name
of the management company for me, please,

444
00:34:34.039 --> 00:34:37.039
because I would like the name of
someone who told you go with a

445
00:34:37.079 --> 00:34:42.400
sure thing. Denver's Best roofer Excelroofing
dot com. You don't pay a cent

446
00:34:42.639 --> 00:34:49.519
until you're content. Time for an
insurance checkup free, no obligation. In

447
00:34:49.519 --> 00:34:53.840
comparison, call Compass Insurance paying too
much your coverage at dozens of insurance companies.

448
00:34:53.920 --> 00:34:57.920
Find out now three O three seven
to seven to one help. You'll

449
00:34:57.920 --> 00:35:00.480
think you're his only customer when you
choose it's Frank durand the real estate man

450
00:35:00.519 --> 00:35:06.039
dot com to list your home with
Remax Alliance three oh three nine two zero

451
00:35:06.119 --> 00:35:20.159
sixteen twenty two rip. You need
ad By so you don't have, you'll

452
00:35:20.280 --> 00:35:27.719
come running just as fast as we
can. Shooter's gonna help come manx.

453
00:35:28.000 --> 00:35:32.440
He is the Troubleshooter Show. Now
Tom Martine, Hello, I'm Tom Martino.

454
00:35:32.559 --> 00:35:35.840
Welcome to the show. This hour
brought to you by Frank darand the

455
00:35:35.880 --> 00:35:39.800
real Estate Man dot Com. He'll
do an evaluation of your home and analysis

456
00:35:39.800 --> 00:35:43.840
free for the asking to let you
know what it will sell for on the

457
00:35:43.880 --> 00:35:46.079
market, even if you're not gonna
list. He'll do it as a favor,

458
00:35:46.280 --> 00:35:52.239
a complimentary service, Frank Duran,
taking into consideration all elements. Frank

459
00:35:52.280 --> 00:35:55.519
durand the real Estate Man dot Com
three oh three nine two zero sixteen twenty

460
00:35:55.559 --> 00:35:59.400
two. Our guest did arrive.
Mark will be talking to him a little.

461
00:35:59.519 --> 00:36:02.800
And that's uh premiere And by the
way, it's Premiere window cleaning at

462
00:36:02.800 --> 00:36:07.639
pressure Washing always get it wrong.
We clean windows dot co. That works.

463
00:36:07.679 --> 00:36:08.760
By the way, Tyler, I
wanted you to know. I looked

464
00:36:08.760 --> 00:36:13.000
at that old URL we got for
you and it still works. It still

465
00:36:13.039 --> 00:36:15.079
goes to your website. We clean
windows dot co. It's nice and easy

466
00:36:15.079 --> 00:36:20.440
to remember. So let's go to
the phones. And I want to talk

467
00:36:20.519 --> 00:36:24.079
to Charlie real quick, because he
called yesterday wanted to know about cost segregation,

468
00:36:24.639 --> 00:36:27.800
and I did look it up,
by the way, and I did.

469
00:36:28.119 --> 00:36:34.199
It's really an easy but complicated topic. Charlie. You were approached by

470
00:36:34.239 --> 00:36:37.639
someone who wants to do this for
you. Is that right? Correct?

471
00:36:37.639 --> 00:36:39.320
Correct? Okay, Now they reached
out, they reached out to me.

472
00:36:39.360 --> 00:36:44.360
Go ahead, thumb all right.
There are accounting services that will do it

473
00:36:44.400 --> 00:36:47.800
as part of their service. Do
you have a commercial building? Two of

474
00:36:47.840 --> 00:36:53.800
them? Okay? And do you
have an accountant? No? Okay?

475
00:36:53.920 --> 00:36:57.599
How do you do your taxes for
your commercial Do you rent them out?

476
00:36:58.760 --> 00:37:01.400
And we rent them out and I've
got a bookkeeper and then we just well,

477
00:37:01.440 --> 00:37:06.079
I should say it. Our accounting
is online. It's online. Do

478
00:37:06.119 --> 00:37:10.719
you do depreciation of your building?
No? Wait a minute, you've never

479
00:37:10.800 --> 00:37:15.679
depreciated it. No, we just
acquired the two buildings in the last few

480
00:37:15.760 --> 00:37:20.039
years, so it doesn't matter.
Let me, you should have been depreciating.

481
00:37:20.119 --> 00:37:22.119
Let me explain to you what happens
when you don't depreciate a building.

482
00:37:22.760 --> 00:37:30.079
Okay, when you go to sell
it, You're gonna this is crazy.

483
00:37:30.119 --> 00:37:35.440
I'm going to explain this to you. Buildings can be depreciated on different schedules,

484
00:37:35.639 --> 00:37:38.000
right, that means a chunk of
that building is written off every year.

485
00:37:38.440 --> 00:37:42.880
You understand that concept, right right, correct? Yes, and in

486
00:37:42.920 --> 00:37:46.880
an accelerated depreciation you can write it
off much quicker. Now I don't know

487
00:37:46.960 --> 00:37:52.519
those particular schedules for that for the
commercial building, but they can be written

488
00:37:52.519 --> 00:37:59.599
off either quickly or long term.
But they must be depreciated. Let me

489
00:37:59.639 --> 00:38:05.519
tell you why I say they must
be depreciated. If you do not depreciate

490
00:38:05.599 --> 00:38:09.000
those buildings and you have not done
it in the past, Let's say you

491
00:38:09.039 --> 00:38:13.199
say to yourself, I'm not going
to depreciate it. I'll just keep it

492
00:38:13.239 --> 00:38:15.480
the way it is, so when
I sell it, I have less of

493
00:38:15.519 --> 00:38:20.320
a gain. Okay, I don't
need the deduction right now, so I'm

494
00:38:20.320 --> 00:38:24.199
not going to depreciate it. So
let's say you have a one hundred thousand

495
00:38:24.199 --> 00:38:29.119
and now I'm using fictitious numbers,
a one hundred thousand dollars building, and

496
00:38:29.159 --> 00:38:31.960
I'm going to depreciate it over ten
years at ten thousand a year, but

497
00:38:32.000 --> 00:38:35.760
I'm not going to do it.
I'm supposed to, but I'm not going

498
00:38:35.800 --> 00:38:42.159
to. So let's say that you've
had that one hundred thousand dollars building and

499
00:38:42.199 --> 00:38:46.760
you've been you did not depreciate it
for ten years. Okay, so you

500
00:38:46.960 --> 00:38:54.480
four you did not depreciate fifty thousand
dollars of it. The government will assume

501
00:38:54.960 --> 00:39:00.559
you did, and no matter what, your basis will be lowered by fifty

502
00:39:00.639 --> 00:39:05.239
grand, No matter what, it's
going to be lowered, and you will

503
00:39:05.280 --> 00:39:10.320
have that gain in addition to your
other gain. So people think by not

504
00:39:10.559 --> 00:39:15.440
depreciating a building, they're going to
have less gain when they sell it.

505
00:39:15.000 --> 00:39:21.800
No, you will not. Okay. So first and foremost, can the

506
00:39:21.840 --> 00:39:24.960
bookkeeper and get an accountant, because
she or he should have told you this.

507
00:39:25.360 --> 00:39:31.239
Okay, you should have been depreciating
a commercial building. Now you need

508
00:39:31.280 --> 00:39:37.440
to go back and do amended tax
returns for the years you did not take

509
00:39:37.519 --> 00:39:45.159
depreciation. Okay, okay. Now, next thing accelerated or what they're calling

510
00:39:46.079 --> 00:39:52.599
cost segregation. What that is,
it's a fancy term of saying this.

511
00:39:52.320 --> 00:39:59.239
If I have a commercial building and
part of that commercial building has generators in

512
00:39:59.280 --> 00:40:04.920
it, or part of that commercial
building has other stuff in it as part

513
00:40:05.159 --> 00:40:15.320
of it, I can segregate these
costs and depreciate on different schedules different elements

514
00:40:15.559 --> 00:40:20.360
of the building. So I might
be able to get more right off per

515
00:40:20.440 --> 00:40:24.719
year than a straight line depreciation of
the building. Does that make sense?

516
00:40:25.519 --> 00:40:30.440
Yep, yeah, definitely. Now
you do not need a special firm to

517
00:40:30.519 --> 00:40:35.840
do this for you. Okay.
I don't even know why anyone would get

518
00:40:35.840 --> 00:40:37.920
a special firm, because when the
IRS says, hey, I don't like

519
00:40:38.039 --> 00:40:44.119
what you did, someone better be
there to understand and explain to them why

520
00:40:44.159 --> 00:40:49.679
it is okay to do right now
cast segregation without even knowing what it meant.

521
00:40:49.760 --> 00:40:53.679
I never used the term. I
have done it before on my commercial

522
00:40:53.719 --> 00:41:00.440
buildings. We have written off components
of the building in the past. Now

523
00:41:00.480 --> 00:41:04.519
here's what I want to tell you. An accountant should be able to do

524
00:41:04.559 --> 00:41:07.719
that. Okay, you just say
I want to segregate some costs. I

525
00:41:07.719 --> 00:41:10.880
want to break out some other things
and appreciate them. Now, as Mark

526
00:41:10.920 --> 00:41:15.239
said, they have to be able
to defend it. So a lot of

527
00:41:15.280 --> 00:41:19.639
times what you have, like,
for example, these people offering to do

528
00:41:19.719 --> 00:41:22.840
this for you, I am sure
what they're going to tell you is they

529
00:41:22.880 --> 00:41:28.800
want to take a portion of that
they save you, right, Is that

530
00:41:28.840 --> 00:41:31.039
what they're saying to you. Well, they're saying it's a flat fee,

531
00:41:31.119 --> 00:41:36.440
but it's anywhere between three to fifteen
thousand dollars. Yeah, and I would

532
00:41:36.480 --> 00:41:39.679
say, no, that is that. I don't think I pay that for

533
00:41:40.079 --> 00:41:45.920
everything my entire accounting, I mean
of everything I own. So I don't

534
00:41:45.920 --> 00:41:50.360
even know why why you would.
I mean, that's the most expensive thing

535
00:41:50.400 --> 00:41:53.480
I've ever heard. I mean,
so right there, No, don't do

536
00:41:53.559 --> 00:41:59.320
it. I don't. In fact, you remember these in the beginning there

537
00:41:59.360 --> 00:42:04.599
we heard all of this advertisement.
What was it the IR that that these

538
00:42:04.679 --> 00:42:09.000
credits, these COVID tredits big it's
screwed too well. Everyone got ripped off

539
00:42:09.199 --> 00:42:13.320
because these people were saying, we're
going to do this for you, and

540
00:42:13.360 --> 00:42:16.440
then we only take a certain percentage
of what we recover for you. And

541
00:42:16.559 --> 00:42:21.480
they never recovered it because the government
came back and said, wait a minute,

542
00:42:21.519 --> 00:42:23.000
you can't recover this, and if
you do, you have to mend

543
00:42:23.000 --> 00:42:27.599
your taxes and the deductions you take
you have to put back in. I

544
00:42:27.639 --> 00:42:30.719
mean, it's a long story.
But these IRC companies that were advertising,

545
00:42:30.760 --> 00:42:36.840
they're all gone. R They're all
gone. Where do they mark erc erc?

546
00:42:36.960 --> 00:42:40.320
They're all gone, every one of
them. And it was the I

547
00:42:40.320 --> 00:42:44.039
wouldn't do the commercials because I knew
it was wrong. I knew it was

548
00:42:44.039 --> 00:42:47.400
going to sting people. It was
wrong and it and those people got stuck

549
00:42:47.400 --> 00:42:51.039
holding the bag. They got audited
in a lot of them. I mean

550
00:42:51.079 --> 00:42:54.079
they put them out of business,
that's right. And they paid those fees

551
00:42:54.119 --> 00:42:58.519
and they'll never get those fees back. So that's the I R S a

552
00:42:58.559 --> 00:43:01.880
bankruptcy doesn't even get rid of that
money. Yeah. So right now,

553
00:43:01.920 --> 00:43:05.679
I'm telling you, Charlie, don't
do it. It's that easy. Don't

554
00:43:05.679 --> 00:43:08.519
do it, not for that fee. No way, no way would you

555
00:43:08.679 --> 00:43:13.000
do ever pay that much money.
They're not going to save you that much.

556
00:43:14.719 --> 00:43:17.760
Yeah. So I think what they're
telling you is, I think what

557
00:43:17.800 --> 00:43:21.880
they want to do is take a
Section one seventy nine, which is a

558
00:43:21.880 --> 00:43:24.400
one year depreciation of a lot of
the things in the buildings. And they're

559
00:43:24.440 --> 00:43:29.039
saying that'll get you a lower tax
burden and a will. But it may

560
00:43:29.079 --> 00:43:34.039
not be correct. And here's the
problem. It's too expensive. It's absolutely

561
00:43:34.079 --> 00:43:37.039
too expensive. Accountants don't charge that. I mean they charge even by the

562
00:43:37.039 --> 00:43:40.480
hour. They don't. You'd have
to. You'd have to have one hell

563
00:43:40.519 --> 00:43:45.199
of an accounting bill to pay fifteen
grand for something like that. I mean,

564
00:43:45.440 --> 00:43:49.840
I don't even know what the hell, you would do fifteen mark.

565
00:43:50.039 --> 00:43:53.239
You know what accounting fees are.
To imagine how many accounting fees we can

566
00:43:53.280 --> 00:43:57.920
get for that, I mean even
at a high rate, at a high

567
00:43:58.000 --> 00:44:05.760
rate, it's just it's hours and
hours and hours of accounting. Forget it.

568
00:44:05.960 --> 00:44:10.880
Kelsey, what's going on with you? Kelsey? Hello? Kelsey?

569
00:44:10.920 --> 00:44:19.199
What's happening? Hello? Hi?
What's going on? Kelsey? Hi?

570
00:44:19.519 --> 00:44:24.639
We have a commercial insurance claim we
were making. And what was it about

571
00:44:24.679 --> 00:44:30.639
hail damage or what? No,
the truck was stolen? Oh okay,

572
00:44:30.719 --> 00:44:35.519
so your truck was stolen. And
is this a commercial or an individual truck?

573
00:44:36.920 --> 00:44:42.480
It is a commercial, okay?
And what happened? What went wrong?

574
00:44:44.440 --> 00:44:50.800
The truck is worth roughly eighty five
ninety thousand dollars and the insurance is

575
00:44:50.840 --> 00:44:54.719
telling us they'll only pay us out
fifty one and cover the truck and not

576
00:44:54.840 --> 00:45:00.039
are attached equipment that should have been
in the policy? Was it in the

577
00:45:00.079 --> 00:45:06.960
policy? Though? Disappear? When
you say magically, it can't magically disappear

578
00:45:07.280 --> 00:45:12.800
because you have a copy of your
policy, you're right. But we've always

579
00:45:12.880 --> 00:45:17.960
had the task equipment in our previous
policies, and then when we bought our

580
00:45:19.000 --> 00:45:22.960
new trucks that had gotten stolen.
Oh, when they renewed you, they

581
00:45:22.960 --> 00:45:27.639
didn't put it on there. No. And the only thing they can tell

582
00:45:27.719 --> 00:45:30.800
us is, well, you didn't
look at your declaration page. Well,

583
00:45:30.880 --> 00:45:35.280
we assume we didn't change anything and
it's still the same. I got what

584
00:45:35.280 --> 00:45:37.719
you're saying, Kelsey. I know
what you're saying. You're saying, hey,

585
00:45:37.360 --> 00:45:44.239
why would we have so they never
pointed out that this time we're taking

586
00:45:44.280 --> 00:45:47.679
off the extra equipment. No,
they never did when we change Now,

587
00:45:47.840 --> 00:45:52.840
But let me ask you another thing, Kelsey. Is this the second time

588
00:45:52.000 --> 00:45:58.559
a truck has been stolen. Yes, but it is different insurance companies.

589
00:45:59.559 --> 00:46:05.800
No, I understand that. But
is it the same insurance agent. No?

590
00:46:07.039 --> 00:46:09.760
Well then why would you assume that
the new agent would do the same

591
00:46:09.800 --> 00:46:13.400
thing that the old agent did.
That doesn't even make sense to me.

592
00:46:15.760 --> 00:46:21.280
The policy should have never been changed
when we were in contact with our But

593
00:46:21.400 --> 00:46:24.079
you said you got a new company. Here's what I'm saying. You said

594
00:46:24.119 --> 00:46:30.400
the old truck that was stolen was
under a different insurance company and a different

595
00:46:30.440 --> 00:46:35.599
insurance broke. Oh, we had
a different truck that was for personal use,

596
00:46:35.880 --> 00:46:40.840
and then we have our commercial truck
that is for work. Okay.

597
00:46:42.760 --> 00:46:49.880
So when we bought a new welding
truck and had the old one dropped off

598
00:46:49.880 --> 00:46:52.519
the policy at the new one,
everything stays the same. Does that mean

599
00:46:52.639 --> 00:46:59.639
oh yeah, so you were actually
just replacing the old truck with a new

600
00:46:59.639 --> 00:47:06.000
one. Yes, and the old
truck did not get stolen. No,

601
00:47:06.880 --> 00:47:09.360
okay, so when you got it, I agree with you. So when

602
00:47:09.360 --> 00:47:14.480
you bought a new commercial truck,
you had it switched over to the new

603
00:47:14.519 --> 00:47:17.159
policy. I mean you got a
new policy, but they changed things on

604
00:47:17.239 --> 00:47:22.239
the new policy without telling you.
Yes, all right, that sounds weird

605
00:47:22.519 --> 00:47:27.840
pass equipment. No, No,
that sounds weird without them telling you.

606
00:47:27.880 --> 00:47:30.679
It's kind of like they snuck it
through. I get what they're saying.

607
00:47:30.679 --> 00:47:34.079
You should have read the DEX page. I want to get Compass Insurance Group

608
00:47:34.159 --> 00:47:37.280
on to talk about this. Hold
on three all three seven, one,

609
00:47:37.400 --> 00:47:39.239
three, eight, two five five. This is a good topic and we

610
00:47:39.360 --> 00:47:45.639
really need to explore it. Denverregen
dot com. Remember they have Semaglutide two

611
00:47:45.719 --> 00:47:49.599
hundred and fifty bucks a month for
weight loss, no shortages. That's right,

612
00:47:49.679 --> 00:48:00.280
it's an incredible price and they have
supplies. Denverregen dot com. Go

613
00:48:00.360 --> 00:48:05.599
with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay

614
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a cent until you're content. Time
for an insurance checkup free, no obligation.

615
00:48:13.000 --> 00:48:16.480
In comparison, call Compass Insurance paying
too much your coverage at dozens of

616
00:48:16.519 --> 00:48:21.079
insurance companies find out now three all
three seven seven to one. Help.

617
00:48:21.239 --> 00:48:24.039
You'll think you're his only customer when
you choose Frank durand the real estate Man

618
00:48:24.079 --> 00:48:29.559
dot com to list your home with
Remax Alliance three all three nine two zero

619
00:48:29.719 --> 00:48:37.239
sixteen twenty two. Hi Tom Artino
here one. One thing I thank God

620
00:48:37.320 --> 00:48:40.800
for every morning is my coffee with
the purified water from waterpros dot net.

621
00:48:42.239 --> 00:48:45.760
I know I should just be talking
about the water itself, but it makes

622
00:48:45.800 --> 00:48:47.719
great coffee and it's great for cleaning. I swear to you I took it

623
00:48:47.760 --> 00:48:52.320
out of that little faucet and takes
away everything. It's such a purified water.

624
00:48:52.800 --> 00:48:58.639
It's good stuff. Waterpros dot Net
fourteen hundred bucks fully insallved. Never

625
00:48:58.639 --> 00:49:01.119
buy bottled water again three h three
eight sixty two five five five four.

626
00:49:01.320 --> 00:49:05.880
Hey Jeremy is with Compass Insurance Group. I have a question, Hey Jeremy,

627
00:49:06.960 --> 00:49:13.119
so if I had a commercial truck
with you guys, and I bought

628
00:49:13.119 --> 00:49:19.679
a new one. And I so, this commercial truck has let's say,

629
00:49:20.360 --> 00:49:22.719
welding equipment on it, but the
truck is insured with you, and you

630
00:49:22.760 --> 00:49:27.960
guys have been insured. You have
been insuring let's say, the welding equipment

631
00:49:28.000 --> 00:49:30.000
and the truck in the past.
And I got rid of it and sold

632
00:49:30.039 --> 00:49:32.320
it and got a new one.
And I tell you, hey, man,

633
00:49:32.559 --> 00:49:37.119
I got a new welding truck.
Would you write me essentially the same

634
00:49:37.199 --> 00:49:39.119
policy? Would you have a discussion? How would that work? Jeremy,

635
00:49:40.320 --> 00:49:45.360
Well, if you had an active
policy, we would typically just replace it.

636
00:49:45.039 --> 00:49:47.920
And would you replace it with the
same stuff. Here's what happened,

637
00:49:49.239 --> 00:49:52.320
and I need to know if there's
anything she can do about it. Kelsey

638
00:49:52.400 --> 00:49:59.119
bought a new commercial truck and got
rid of the old one. The agent

639
00:49:59.239 --> 00:50:05.360
gave her the policy, and she
went about her merry way. That new

640
00:50:05.400 --> 00:50:10.559
truck was stolen. And now she's
finding out on the DEX page that just

641
00:50:12.400 --> 00:50:16.159
the vehicle was covered. Now on
the previous truck, Kelsey, the truck

642
00:50:16.280 --> 00:50:22.480
was covered plus what else? Plus
all the attached equipments and what kind of

643
00:50:22.519 --> 00:50:30.079
equipment The welding machine, torches leaves
hand. Okay, now on the previous

644
00:50:30.280 --> 00:50:37.920
truck, you're positive it was all
covered. I am one hundred percent positive.

645
00:50:37.719 --> 00:50:44.840
And this agent took this agent or
broker took it up. What was

646
00:50:44.880 --> 00:50:52.039
it? What insurance company is it? It's LSI Insurance Agencyattle Wand or Colorado.

647
00:50:52.760 --> 00:50:58.159
They took it upon themselves to write
you a new policy with different coverage.

648
00:50:59.480 --> 00:51:02.239
Yes, and never pointed it out
to you. Same company, same

649
00:51:02.280 --> 00:51:07.400
insurance company. Yes. No,
what we mean is the underwriter, not

650
00:51:07.519 --> 00:51:13.199
the agency. Was the underwriter a
different company? Truck? No? No,

651
00:51:13.599 --> 00:51:17.519
the same Oh, everything was the
same except the coverage. Well that's

652
00:51:17.559 --> 00:51:22.280
where to me and Jeremy. Isn't
this why you guys have Arizona missions?

653
00:51:23.800 --> 00:51:29.960
Yeah? Yeah, there is.
And how long was the loss after you

654
00:51:30.039 --> 00:51:37.239
added that new vehicle? We it
wasn't even the loss. We replaced.

655
00:51:37.559 --> 00:51:42.719
We sold the old truck in twenty
twenty one and added the new truck in

656
00:51:42.760 --> 00:51:47.639
twenty twenty one. The truck was
just stolen on April nine. So you

657
00:51:47.760 --> 00:51:53.400
actually renewed that policy once again,
didn't you. Yes, we've okay,

658
00:51:53.639 --> 00:52:00.159
we've used LSI through twenty fourteenth.
No, I get that. And they

659
00:52:00.280 --> 00:52:06.840
said to her, Jeremy, so
sad. Too bad you didn't read your

660
00:52:06.880 --> 00:52:12.880
DEX page. Yeah, and this
is a tough one because on the one

661
00:52:12.920 --> 00:52:17.280
hand, obviously they have an obligation
to properly ensure her, and if she

662
00:52:17.360 --> 00:52:22.039
has these coverages, you would typically
err on the side of making sure the

663
00:52:22.079 --> 00:52:29.559
new truck had him or verify that
stuff. You wouldn't just leave them off.

664
00:52:29.599 --> 00:52:32.760
So it sounds like that was probably
a mistake. But Jeremy, other

665
00:52:32.840 --> 00:52:37.239
hand, go ahead at some point, you know there is I mean it's

666
00:52:37.360 --> 00:52:43.119
if it's three renewals, there's got
to also be on the other hand,

667
00:52:43.159 --> 00:52:45.599
where you know what your coverages are. So this is a tough one.

668
00:52:45.920 --> 00:52:49.880
Jeremy, I want to ask a
question because I think I know the answer.

669
00:52:51.119 --> 00:52:58.400
I don't think insurance brokers have a
fiduciary responsibility to their to the consumer.

670
00:53:00.480 --> 00:53:04.920
No, they do have. There
is a fudiciary responsibility. Wait would

671
00:53:04.960 --> 00:53:08.679
be different, Are you sure of
that? I'm I text we just bought.

672
00:53:08.760 --> 00:53:13.639
Whenever we buy a new vehicle,
I text Brian or I text Jeremy,

673
00:53:13.679 --> 00:53:15.360
Hey, here's the picture of the
VINT number. Make sure you get

674
00:53:15.440 --> 00:53:19.920
this added on. If they didn't
add it on and I could show that

675
00:53:20.000 --> 00:53:24.559
text, Jeremy, wouldn't I be
covered. Well, that's more of a

676
00:53:24.679 --> 00:53:29.800
binding thing where you're what you're talking
about. I mean, if you text

677
00:53:29.800 --> 00:53:32.000
me and said, hey, we
have this, let's not talk about the

678
00:53:32.000 --> 00:53:35.960
binder right this minute. I just
need to ask a question. Are you

679
00:53:36.119 --> 00:53:37.960
telling me then, Jeremy, And
I'm not giving you a hard time,

680
00:53:38.000 --> 00:53:45.639
I'm just trying to understand this.
I thought insurance brokers truly represent the insurance

681
00:53:45.719 --> 00:53:49.599
company. I'm not saying Compass does, and I'm not saying Compass doesn't bend

682
00:53:49.599 --> 00:53:52.480
over backwards for their customers. But
I thought, in a legal sense,

683
00:53:53.000 --> 00:53:59.239
you are representing the insurance company and
do not have a fiduciary duty to the

684
00:53:59.280 --> 00:54:04.159
customers. But you say you do. Well, you might not have it

685
00:54:04.199 --> 00:54:07.239
in the same sense as like a
financial planner. But if you text me

686
00:54:07.320 --> 00:54:10.159
and say, hey, I need
to add this vehicle, and I text

687
00:54:10.239 --> 00:54:14.400
you back and I say great,
or get it added, and then I

688
00:54:14.559 --> 00:54:17.960
don't, that's definitely my problem,
not you know, I mean, but

689
00:54:19.039 --> 00:54:23.760
at some point that goes on to
being the insurance problem. So it's you

690
00:54:23.760 --> 00:54:29.360
know, after three renewals, there's
going to be an expectation that you also

691
00:54:29.440 --> 00:54:32.159
understand your policy. And that's why
the question of how long after you made

692
00:54:32.159 --> 00:54:39.960
this name something off the new policy
and two weeks later there's a claim that

693
00:54:40.039 --> 00:54:45.760
absolutely is going to be our problem
versus you know, you can make the

694
00:54:45.880 --> 00:54:50.960
argument after three renewals that responsibility is
going to go over to the insured at

695
00:54:51.039 --> 00:54:54.719
some point. Well, this is
this is an odd one. I because

696
00:54:55.440 --> 00:55:04.440
I understand that. I'm just curious
about. Wow, it's really weird because

697
00:55:04.480 --> 00:55:09.400
I'm thinking here, I'm looking up
court precedent and that the courts have not

698
00:55:09.639 --> 00:55:17.360
found a fiduciary duty between brokers and
clients in the past. In all appellate

699
00:55:17.400 --> 00:55:24.320
decisions, it's been ruled that consumers
are buying a product from a broker who

700
00:55:24.400 --> 00:55:31.840
represents a carrier and some judiciary is
not the right term. Maybe I'm using

701
00:55:31.880 --> 00:55:36.079
that term wrong. I'm telling you
what I'm telling you. It is.

702
00:55:36.159 --> 00:55:40.480
It's what's called best interest, right, and which is a lower standard.

703
00:55:40.519 --> 00:55:45.320
Now. The reason I'm being a
bugaboo about this is because if it was

704
00:55:45.400 --> 00:55:50.000
fiduciary, she could go after him
and get a She could literally go after

705
00:55:50.039 --> 00:55:52.480
him right now, there's no question
and their own he would have to cover

706
00:55:52.800 --> 00:55:58.599
just based on the fact that they
did not bend over backwards to explain it.

707
00:55:58.840 --> 00:56:06.000
That's fiduciary, right, and you
know I trust what you're reading on

708
00:56:06.079 --> 00:56:12.840
there. I would our take would
be that we have an obligation to me.

709
00:56:13.039 --> 00:56:15.639
No, I know you guys do
listen. I'm not saying. I'm

710
00:56:15.679 --> 00:56:20.920
not saying that every brokerage and every
agency is going to believe this and say

711
00:56:20.960 --> 00:56:24.119
screw you. Let's just ask the
question like this, then would your errors

712
00:56:24.159 --> 00:56:30.400
and omissions cover you in this case? If we were to lose the case,

713
00:56:30.639 --> 00:56:35.440
it would lose the case. I'm
asking you if they came to you,

714
00:56:35.920 --> 00:56:38.760
if Kelsey came to you and said, I bought insurance from me Jeremy

715
00:56:39.079 --> 00:56:43.320
for four years on this old truck, and when we got a new one,

716
00:56:43.360 --> 00:56:47.599
you dropped the personal uh cover the
personal property or the business property,

717
00:56:47.639 --> 00:56:52.519
whatever you call it. I mean, would would I know, I know

718
00:56:52.719 --> 00:56:57.239
for a fact, Brian Brian,
I mean, I know Brian and Matt

719
00:56:57.400 --> 00:57:00.639
would step up, and I know
they would, they'd step up and figure

720
00:57:00.639 --> 00:57:04.440
it out. But now let's say
we thought we were in the right,

721
00:57:04.880 --> 00:57:07.559
Okay, so we say, hey, listen, we're sorry that happened,

722
00:57:07.559 --> 00:57:13.239
but it's been four years and you
know you didn't catch it either. Let's

723
00:57:13.239 --> 00:57:17.840
say we took that position and then
she did sue us and we were to

724
00:57:17.920 --> 00:57:21.599
lose that then, because I don't
think the E and O is going to

725
00:57:21.679 --> 00:57:23.079
step up, you know what.
E and O. He's right, Tom,

726
00:57:23.119 --> 00:57:27.159
I forgot about that. I dealt
with this years ago. E and

727
00:57:27.199 --> 00:57:30.639
O is only going to pay if
the lawsuit happens and the other people prevail.

728
00:57:31.679 --> 00:57:36.800
Kelsey, I can't believe they won't
step up and cover that stuff,

729
00:57:36.840 --> 00:57:40.639
man, because I agree with you. They just arbitrarily dropped it, didn't

730
00:57:40.639 --> 00:57:45.800
they. Yeah, it feels that
way. Have you thank you? And

731
00:57:45.880 --> 00:57:50.920
by the way, Insurance Compass Insurance
free insurance checkups for the asking three h

732
00:57:50.960 --> 00:57:52.960
three nine nine six nine thousand,
Thanks Jeremy. Okay, so, Kelsey,

733
00:57:53.199 --> 00:57:57.480
have you asked them straight out?
Have you asked them to cover it?

734
00:57:59.000 --> 00:58:01.079
We have from the E and L
to them, and we said this

735
00:58:01.239 --> 00:58:06.559
is their mistake. They've beglected to
do this properly and they will not take

736
00:58:06.599 --> 00:58:10.159
any accountability for what they've done.
And I think Jeremy hit on the point

737
00:58:10.320 --> 00:58:15.880
of renewals. How many renewals since
you bought the truck you bought the truck,

738
00:58:15.000 --> 00:58:22.559
so that was the policy. But
after that, how many renewals?

739
00:58:22.840 --> 00:58:27.159
I can speak up on that one? There is three renewals. Yeah after

740
00:58:27.199 --> 00:58:29.840
that? Now, Mark, do
you think that changes things? I think

741
00:58:29.880 --> 00:58:31.639
it changes things a little. Yeah. Well, I mean the whole thing's

742
00:58:31.719 --> 00:58:35.400
kind of up on the air.
I'm going off of what they're saying.

743
00:58:35.440 --> 00:58:38.920
Though they had one vehicle, they
simply replaced the vehicle, that coverage was

744
00:58:39.000 --> 00:58:45.360
never added. I think that place
sucks. How much is this equipment?

745
00:58:46.840 --> 00:58:52.000
Five? Oh my god? Do
you have other coverage? Like maybe I

746
00:58:52.039 --> 00:58:55.519
had garage keepers that would cover some
tools, you know, like you have

747
00:58:55.559 --> 00:59:07.760
any coverage? So let me explain
something really quick, because when we when

748
00:59:07.840 --> 00:59:12.800
I called to add this pickup,
yeah, it was during the holidays,

749
00:59:12.880 --> 00:59:16.079
right, it was through Christmas?
And I hold on, just hold on,

750
00:59:16.360 --> 00:59:19.280
I'm going to come back to you. I don't want to rush you,

751
00:59:19.280 --> 00:59:21.800
but I need to take a break
and then we'll come back to you,

752
00:59:21.840 --> 00:59:23.519
okay. Three oh three seven one
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753
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five five. Ideal home loans still
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754
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755
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756
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charge. Ideal Home Loans dot com. Go with a sure thing Denver's best

757
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don't pay a cent until you're content.

758
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Time for an insurance check up free, no obligation. In comparison, call

759
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Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

760
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three all three seven seven to one
help. You'll think you're his only customer

761
01:00:06.880 --> 01:00:09.519
when you choose Frank durand the real
estate Man dot com to list your home

762
01:00:09.719 --> 01:00:15.960
with Remax Alliance three all three nine
two zero sixteen twenty two. Hi Tom

763
01:00:16.000 --> 01:00:21.559
Martino here at three all three seven
three dogs seven one three eight two five

764
01:00:21.679 --> 01:00:25.280
five Grossmanwellness dot com. If you
go to that website, I want you

765
01:00:25.320 --> 01:00:30.039
to call them and at least take
advantage of this two hundred and forty nine

766
01:00:30.039 --> 01:00:34.079
bucks for bloodwork, consultation and examine, figure out where you stand with health

767
01:00:34.079 --> 01:00:36.880
and if you want to be part
of their program. It's a few hundred

768
01:00:36.880 --> 01:00:39.000
bucks a month depending on the program, and you get your prescriptions, your

769
01:00:39.039 --> 01:00:45.519
supplements along with all the blood work. Every three months. It's called being

770
01:00:45.800 --> 01:00:52.519
proactive. Grossmanwellness dot Com. Hey, so, Kelsey, you were about

771
01:00:52.519 --> 01:00:55.199
to explain something, go ahead,
or or Kelsey or your partner, go

772
01:00:55.239 --> 01:01:00.480
ahead. I was just going to
tell you. I was just going to

773
01:01:00.519 --> 01:01:05.800
give you like an overview of like
how it started, from the very beginning,

774
01:01:05.800 --> 01:01:07.159
and I'll just make it really well. I don't know if that matters,

775
01:01:07.159 --> 01:01:09.679
though, I mean, but just
give me the relevant faction. It

776
01:01:09.719 --> 01:01:14.840
really doesn't matter how it happened.
You you got the truck, and you

777
01:01:14.880 --> 01:01:17.360
were about to say when you got
it and substituted it. Go ahead,

778
01:01:19.519 --> 01:01:22.239
right? So I called them,
and it was during the holidays, so

779
01:01:22.280 --> 01:01:24.000
it was really tough to get a
hold of anybody to begin with. So

780
01:01:24.039 --> 01:01:30.079
I'm not even sure if they were
at home when it happened or if they

781
01:01:30.079 --> 01:01:32.320
were in the office, But anyway, I called them and I said,

782
01:01:32.320 --> 01:01:39.760
I need to replace the two thousand
and four with the twenty eighteen. Everything

783
01:01:39.760 --> 01:01:45.960
else is going to say stay the
same. I and they everything was fine

784
01:01:45.960 --> 01:01:51.920
with that. I sent them over
a copy of the registration. I never

785
01:01:51.960 --> 01:01:55.719
got a follow up email. I
never got nothing. So when you say

786
01:01:57.039 --> 01:02:00.679
I'm replacing the truck, the value
of the truck is fifty one thousan dollars.

787
01:02:00.920 --> 01:02:06.159
Everything else stays the same. The
seventeen to five should have never been

788
01:02:06.199 --> 01:02:12.719
removed. And I do and I
agree with what the with what the gentleman

789
01:02:12.840 --> 01:02:15.920
Jeremy from Compass had said, shame
on me for not paying attention to the

790
01:02:15.960 --> 01:02:21.880
declaration page, right, but for
the renewals, especially for because you had

791
01:02:21.880 --> 01:02:30.599
three renewals. Right. But when
you make no changes in ten years typically

792
01:02:30.840 --> 01:02:34.159
no. And I get you on
that one, I really get you on

793
01:02:34.239 --> 01:02:37.360
that, and I would I would
venture to say, if it wasn't going

794
01:02:37.440 --> 01:02:42.320
to be too expensive, you'd probably
win in a civil lawsuit. I mean,

795
01:02:42.400 --> 01:02:45.679
but it's going to cost to hire
an attorney and all that. I'm

796
01:02:45.719 --> 01:02:49.559
not so sure she'd win. I
don't know. Yeah, no, maybe

797
01:02:49.599 --> 01:02:52.079
you're right. Maybe if it happened
in the first year. I don't know.

798
01:02:52.800 --> 01:02:57.519
I just don't know Kelsey or and
Kelsey and whoever. I'm sorry,

799
01:02:57.559 --> 01:03:00.760
do you have any correspondence going back
and forth text or email saying we want

800
01:03:00.760 --> 01:03:07.880
the same coverage or anything? So
the only so the person that I had

801
01:03:07.920 --> 01:03:12.280
dealt with when I started the commercial
policy. It's just a yes or no,

802
01:03:12.360 --> 01:03:14.480
though, I mean, do you
have anything like that in writing.

803
01:03:14.840 --> 01:03:19.239
No, they never sent me nothing. Nothing. I know I got it,

804
01:03:19.880 --> 01:03:24.679
except you did get the decor d
get the rock. You got the

805
01:03:24.719 --> 01:03:30.000
declaration page right, yeah, one
page. Yeah. Did your premium go

806
01:03:30.119 --> 01:03:36.679
up? No, now that's weird. Did it go down? No,

807
01:03:37.440 --> 01:03:44.440
it stayed exactly the same. Well
I shouldn't say that it didn't go up.

808
01:03:45.480 --> 01:03:47.559
Yeah, because it was a newer
truck. I mean, went from

809
01:03:47.559 --> 01:03:52.559
twentyd and four to twenty eighteen.
But we made some other changes too.

810
01:03:52.639 --> 01:03:57.960
When we got a lower I got
a lower price, but I didn't make

811
01:03:58.119 --> 01:04:00.840
what changes? Well wait, wait, wait, wait will what other changes

812
01:04:00.840 --> 01:04:04.800
did you make on the policy?
Nothing? We just they just got us

813
01:04:04.840 --> 01:04:09.599
a better rate. We didn't make
any changes at all. What do you

814
01:04:09.639 --> 01:04:12.400
mean they got you a better rate? Did they switch companies? What did

815
01:04:12.440 --> 01:04:15.639
they do? They don't just they
don't just mark it down. What did

816
01:04:15.639 --> 01:04:18.000
they do to get you a better
rate? I don't know. If it

817
01:04:18.039 --> 01:04:21.519
was a better if a better credit
course? When when did they get you

818
01:04:21.559 --> 01:04:25.280
a better rate? A year into
it, six months into it, three

819
01:04:25.320 --> 01:04:28.760
days into it? When did they
get you a better rate? I don't

820
01:04:28.800 --> 01:04:30.000
know. I'll have to go back
and look at it, because I'll tell

821
01:04:30.000 --> 01:04:32.920
you why. I'll tell you why, Kelsey, because now it's muddying the

822
01:04:32.920 --> 01:04:35.840
waters because they could have said,
well, we did have that coverage,

823
01:04:35.840 --> 01:04:39.599
but you wanted a better rate,
so we cut the rate and we took

824
01:04:39.639 --> 01:04:44.719
off that coverage. But okay,
with that being said, though, why

825
01:04:44.800 --> 01:04:47.679
wasn't I informed that? Because you
were If they gave you a lower rate,

826
01:04:47.760 --> 01:04:51.880
then that's your reason to check the
dex page. Something changed to get

827
01:04:51.920 --> 01:04:57.639
you a lower rate. How much
lower did it go? It I'll have

828
01:04:57.760 --> 01:05:00.719
to go back and through. It
really didn't go twenty bucks, forty bucks

829
01:05:00.760 --> 01:05:04.760
okay, all right? From five
sixty five to five forty five? Okay,

830
01:05:04.840 --> 01:05:09.679
I get it. And is that
a month? You mean? Yeah,

831
01:05:09.719 --> 01:05:13.440
per month? Well that's okay,
but that's something. Here's what I'm

832
01:05:13.440 --> 01:05:17.000
telling you. I'm telling you the
weaknesses in your argument. I'm not trying

833
01:05:17.039 --> 01:05:21.119
to give you false hope. And
part of it is if you said,

834
01:05:21.119 --> 01:05:24.719
well that's a little expensive, and
they said, well we got it down

835
01:05:24.719 --> 01:05:28.480
to five forty five, that would
be all the more reason to ask how

836
01:05:28.519 --> 01:05:34.079
did you do that? Yeah,
but when you're not removing anything or changing

837
01:05:34.119 --> 01:05:38.320
anything, well, of course you're
changing something. You got a lower rate,

838
01:05:38.480 --> 01:05:42.880
asked them, But I didn't ask
them to You didn't ask them to

839
01:05:42.920 --> 01:05:47.440
lower the rate. You didn't ask
them to lower the rate. I asked

840
01:05:47.519 --> 01:05:50.840
them to see if I can get
a cheapment that we can lower our insurance

841
01:05:50.880 --> 01:05:57.559
costs. And why are we even
going down this? Kelsey, Kelsey,

842
01:05:57.639 --> 01:06:00.679
You're right, it doesn't matter.
You're not gonna You're not going to prevail

843
01:06:00.719 --> 01:06:03.760
on this right away. It's not
going to be automatic. There's no You

844
01:06:03.880 --> 01:06:08.079
might want to call the insurance commission
In fact, that's what you should do.

845
01:06:08.599 --> 01:06:13.159
You should put a complaint in with
the insurance commissioner. They are very

846
01:06:13.199 --> 01:06:16.639
responsible for sure. Other than that, this is way too muddy, it

847
01:06:16.719 --> 01:06:18.599
is it? Really? Now?
You say, well, we had the

848
01:06:18.639 --> 01:06:21.679
same coverage for ten years, but
then you got a new one and then

849
01:06:21.719 --> 01:06:26.679
they lowered the rate after the initial
rate, and they're going to say,

850
01:06:26.679 --> 01:06:29.639
well we told you this. I
don't know, did they? And then

851
01:06:29.840 --> 01:06:31.840
they say, well, she had
a declarations page and she got it three

852
01:06:31.840 --> 01:06:36.679
times. All I can say is
it's not as easy as we think.

853
01:06:36.719 --> 01:06:46.840
We got more coming up. Go
with a sure thing Denver's Best Roofer Excel

854
01:06:46.960 --> 01:06:54.760
roofing dot com. You don't pay
a cent until you're content. Time for

855
01:06:54.800 --> 01:06:59.119
an insurance checkup free, no obligation. In comparison, call Compass Insurance.

856
01:06:59.280 --> 01:07:02.400
Pay too much your coverage at dozens
of insurance companies find out now three all

857
01:07:02.480 --> 01:07:06.239
three seven seven to one help.
You'll think you're his only customer when you

858
01:07:06.320 --> 01:07:11.480
choose Frank durand the real estate man
dot com to list your home with Remax

859
01:07:11.519 --> 01:07:18.400
Alliance three oh three nine two zero
sixteen twenty two. All right, three

860
01:07:18.400 --> 01:07:23.559
oh three seven one three eight two
five five. I'm not sure where else

861
01:07:23.559 --> 01:07:25.800
where we're going to go with that
call. To be honest, you know,

862
01:07:25.920 --> 01:07:28.800
it really does suck. You gotta
look at your insurance coverage. The

863
01:07:28.880 --> 01:07:32.119
other thing I want to bring up
real fast is roofing. You realize all

864
01:07:32.159 --> 01:07:38.519
these roofing insurance, all the perils
with hail and storm damage. Now,

865
01:07:38.760 --> 01:07:43.760
if you've had coverage where you're spending
maybe one thousand dollars deductible and they're going

866
01:07:43.840 --> 01:07:47.039
to actually replace your roof, a
lot of them have gone to cash value

867
01:07:47.039 --> 01:07:50.360
only on the roof. And if
people don't look, you could fall into

868
01:07:50.400 --> 01:07:56.760
the same situation that woman did with
her business truck and the tools on the

869
01:07:56.760 --> 01:07:59.960
truck that aren't being covered. You
have to look at your deck, pay

870
01:08:00.199 --> 01:08:04.000
on all your insurance. I would
also always call the people a compass insurance

871
01:08:04.199 --> 01:08:08.159
and see if they can do a
better job. This would never have happened

872
01:08:08.519 --> 01:08:12.639
if these folks use compass. I
don't think they'd win in court under any

873
01:08:12.719 --> 01:08:15.319
circumstance. Mike, what's your question
on Tabor? I'm sorry, hold on,

874
01:08:15.319 --> 01:08:17.399
hold on, I went to the
wrong line, Mike, what's your

875
01:08:17.479 --> 01:08:21.640
question on Tabor? Yes, Mark, Yes, sir, A quick question

876
01:08:21.760 --> 01:08:27.279
for you, and it's a reference
to Tabor refunds. Yeah, which I

877
01:08:27.319 --> 01:08:30.239
think is a bunch of crap,
But go ahead. I totally agree with

878
01:08:30.279 --> 01:08:33.840
you, you know, across the
board. The question is that I got

879
01:08:33.840 --> 01:08:39.680
an email for my CPA here just
actually today. Yeah. What basically took

880
01:08:39.720 --> 01:08:44.520
place is that, uh file for
an extension you know he did for me.

881
01:08:44.800 --> 01:08:46.920
Yeah, and you know, naturally, you know, assumed that you

882
01:08:46.920 --> 01:08:51.119
know, good to go, and
then you know, I got back with

883
01:08:51.199 --> 01:08:55.680
him three or four days later,
you know, we'll say, the twentieth

884
01:08:55.720 --> 01:09:01.600
of April, and the email kind
of reads that now since it was we

885
01:09:01.680 --> 01:09:06.920
did not file as far as on
the fifteenth or before that. The Faber

886
01:09:08.000 --> 01:09:12.000
Repuns are disallowed. Yep, I'm
pretty sure that's right, and I'll tell

887
01:09:12.000 --> 01:09:16.680
you why. When we were seeing
our accountant a few weeks ago in order

888
01:09:16.760 --> 01:09:21.800
for our kids to get theirs,
Yep, you have to follow. I'm

889
01:09:21.800 --> 01:09:26.640
trying to think how we did it. So we filed their Colorado income text.

890
01:09:26.720 --> 01:09:29.359
So both of our children, who
are both over eighteen, of course,

891
01:09:30.079 --> 01:09:32.119
ended up getting it. And I
am staring at it right here.

892
01:09:33.279 --> 01:09:38.880
You should have filed a twenty twenty
three DR zero one zero four by April

893
01:09:39.000 --> 01:09:44.039
fifteenth, twenty twenty fourth deadline.
But if you missed the deadline, it

894
01:09:44.119 --> 01:09:47.800
says it's not too late to claim
the eight hundred dollars credit. Hold on,

895
01:09:47.840 --> 01:09:51.840
hold on, Let's get Eric rhinimere
on. Let's ask Eric over at

896
01:09:51.880 --> 01:09:56.880
Atlas if this is real. Hold
tight, man, I'd like to find

897
01:09:56.880 --> 01:10:00.439
out, because you're not the only
person, and I know our account had

898
01:10:00.479 --> 01:10:02.880
to do something in order for our
kids to do it, and he had

899
01:10:02.920 --> 01:10:06.279
to do it on that day,
April fifteenth. Total tight. We got

900
01:10:06.319 --> 01:10:14.439
a lot going on. One line
open three oh three, Martino, Go

901
01:10:14.520 --> 01:10:17.560
with a sure thing, Denver's Best
roofer Excel roofing dot com. You don't

902
01:10:17.560 --> 01:10:25.560
pay a cent until you're content.
Time for an insurance check up free no

903
01:10:25.640 --> 01:10:30.560
obligation comparison call Compass Insurance paying too
much your coverage at dozens of insurance companies

904
01:10:30.640 --> 01:10:33.880
find out now three o three seven
to seven to one help. You'll think

905
01:10:33.880 --> 01:10:38.920
you're his only customer when you choose
Frank durand the real estate Man dot com

906
01:10:38.920 --> 01:10:43.600
to list your home with Remax Alliance
three oh three nine two zero sixteen twenty

907
01:10:43.640 --> 01:11:00.600
two news. So you don't have
run anxious as we can, Shoot's gonna

908
01:11:00.680 --> 01:11:08.239
help. Come man, This is
the Troubleshooter Show. Now, Tom Martinez,

909
01:11:08.640 --> 01:11:11.560
my friends to the only Show.
If it's kind of here to solve

910
01:11:11.600 --> 01:11:15.039
problems, answer questions, take complaints. We are here to make your life

911
01:11:15.039 --> 01:11:17.640
a little bit better. We've got
a lot of callers up, Randy,

912
01:11:17.680 --> 01:11:20.760
Patrick, Mike. That means we
do have one line open. You've been

913
01:11:20.840 --> 01:11:26.000
ripped off or taking advantage of want
to give us a shot at getting that

914
01:11:26.079 --> 01:11:30.800
money back and adding to our total
of over three hundred million dollars in cash,

915
01:11:30.880 --> 01:11:34.920
merchandise exchanges and refunds. Feel free
to call three oh three Martino.

916
01:11:35.000 --> 01:11:39.560
You can call it right now three
oh three seven one three eight two five

917
01:11:39.640 --> 01:11:43.520
five or three oh three Martino in
studio with me, by the way,

918
01:11:44.479 --> 01:11:48.640
a young man in fact, Tyler
Tyler Byrne. You own premiere window cleaning,

919
01:11:49.560 --> 01:11:54.039
Yes, sir, How were you
twenty four years old? What made

920
01:11:54.079 --> 01:11:58.079
you decide at the ripe age of
twenty three? When did you start this?

921
01:11:58.159 --> 01:12:01.720
Actually when I was seventeen years old. You've been cleaning windows since seventeen,

922
01:12:01.840 --> 01:12:05.159
Yes, sir, yep, that's
pretty incredible man, Yes, sir.

923
01:12:05.239 --> 01:12:09.760
When did you actually start doing it
full time? When I was about

924
01:12:09.840 --> 01:12:12.960
nineteen years old, I started doing
it full time, and that's when I

925
01:12:13.000 --> 01:12:15.520
completely dived in with the idea and
started running as hard as I could.

926
01:12:15.560 --> 01:12:20.279
When did you hire your first employee? When I was twenty one, I

927
01:12:20.319 --> 01:12:24.000
hired the first employee. I ran
it two years by myself, and I

928
01:12:24.000 --> 01:12:27.880
didn't realized that I needed help because
we started getting too much clientele. And

929
01:12:27.920 --> 01:12:30.960
you're doing a ton of commercial stuff, now, tons of commercial Okay,

930
01:12:30.039 --> 01:12:33.039
So I'm going to tell you something
that's very interesting. I just went through

931
01:12:33.800 --> 01:12:36.560
I was looking for someone. I
was selling one of our vehicles, a

932
01:12:36.680 --> 01:12:40.760
Hondai Santa Fe, and I wanted
to get a detail, but I didn't

933
01:12:40.800 --> 01:12:44.119
want to spend five hundred bucks.
So a lot of times when I'm looking

934
01:12:44.159 --> 01:12:47.159
for a bargain because where I live, I'll look out into Elbert County,

935
01:12:47.239 --> 01:12:51.800
Kiowa, Elizabeth because you can get
better prices. I don't know how else

936
01:12:51.840 --> 01:12:55.479
to put it down there. I
don't care what you're looking for. The

937
01:12:55.520 --> 01:12:59.039
guy that cleans my pond, he's
from Kiowa. The guy that comes out

938
01:12:59.079 --> 01:13:01.119
and does some of our land I'm
scaping, he's from Elizabeth. There's a

939
01:13:01.119 --> 01:13:04.239
lot of stuff like that out there
when it comes to working outside. In

940
01:13:04.279 --> 01:13:09.079
fact, the guy that fixes our
fences right from there as well. So

941
01:13:09.279 --> 01:13:13.640
I look on there and I come
across his great website and it looks great,

942
01:13:13.640 --> 01:13:17.119
and they do inside detailing for ninety
five bucks. I'm like, holy

943
01:13:17.239 --> 01:13:20.279
moly, that's got to be the
best deal in the world. The best

944
01:13:20.319 --> 01:13:26.039
deal. Looked like a professional website, had good Google reviews. I don't

945
01:13:26.079 --> 01:13:30.399
know anything about it. It's a
mobile detailer. So I text back and

946
01:13:30.479 --> 01:13:32.199
forth, call him and he says, yeah, no problem, I'll be

947
01:13:32.239 --> 01:13:36.319
out there Sunday. He shows up. Guess how old this kid was.

948
01:13:36.760 --> 01:13:40.640
Guess how old this kid was?
Go ahead, Scott, Deputy Scott,

949
01:13:40.680 --> 01:13:45.680
guess just guess seventeen. Damn close. I'm on fifteen, sixteen years old,

950
01:13:46.039 --> 01:13:49.479
right in the middle, sixteen years
old. He cleaned. He spent

951
01:13:49.600 --> 01:13:54.520
three and a half hours cleaning the
inside of that car. You couldn't find

952
01:13:54.720 --> 01:13:59.560
anything, anything that was dirty whatsoever. When he was done, it looked

953
01:13:59.600 --> 01:14:01.560
as good. It is a four
hundred and five four or five hundred dollars

954
01:14:01.600 --> 01:14:05.079
detail. Like I said, the
website looked good. But the important part

955
01:14:05.600 --> 01:14:10.359
was what a great job he did. So we had him out yesterday or

956
01:14:10.399 --> 01:14:15.039
the day before to actually do our
two other cars. And it reminded me

957
01:14:15.119 --> 01:14:18.640
of you, Tyler, when you
said you were seventeen when you started it.

958
01:14:18.640 --> 01:14:23.399
It's pretty incredible you stuck to that
path. There's a lot of people.

959
01:14:23.439 --> 01:14:25.600
Did you have parents that were like, oh, no, you need

960
01:14:25.640 --> 01:14:28.560
to go to college. And I'm
assuming you didn't go to college. Maybe

961
01:14:28.560 --> 01:14:30.840
you did. I'm gonna be completely
honest with you. I dropped out of

962
01:14:30.920 --> 01:14:33.159
high school when I was a sophomore. Did you get a ged? Never

963
01:14:33.720 --> 01:14:38.159
have no ged? Nothing. I
got my GED when I was fifteen.

964
01:14:38.439 --> 01:14:40.720
Yep, yeah, never never had
any of it. I don't I don't

965
01:14:40.720 --> 01:14:44.279
have any to this day. I
just I have became very very passionate about

966
01:14:44.319 --> 01:14:46.600
business. Yeah, business is something
that fascination. See, I had the

967
01:14:46.600 --> 01:14:49.960
absence, I had these parents,
well I won't necessarily say my dad,

968
01:14:50.000 --> 01:14:55.680
but my mother. That's just constantly
the only way you could ever be successful

969
01:14:56.000 --> 01:14:58.479
is if you went to college.
So I was kind of like, you

970
01:14:58.479 --> 01:15:01.479
know, a big time disappointment.
And there's no doubt about that. I

971
01:15:01.520 --> 01:15:06.039
mean, I really mean that there's
people in certain generations where that was the

972
01:15:06.199 --> 01:15:10.560
entire thing. And then if they
went to college and their siblings went to

973
01:15:10.640 --> 01:15:14.439
college, even if they all make
like zero, even if they all make,

974
01:15:14.560 --> 01:15:17.399
you know, with the best in
their lives under forty thousand and you're

975
01:15:17.439 --> 01:15:23.720
making whatever, it still doesn't matter. There is people in that were you

976
01:15:23.800 --> 01:15:27.880
kind of like that. You came
Scott real quick. How did you think

977
01:15:27.920 --> 01:15:30.840
when your kids were coming up?
Did you want to see him go to

978
01:15:30.840 --> 01:15:32.840
college? You're kind of in that
adingrage I'm talking about, Yes I did.

979
01:15:33.239 --> 01:15:36.680
Did they go to college? Two
of the three did go to college?

980
01:15:36.840 --> 01:15:41.640
Okay? Are they using their degree? Yes they are? Yeah,

981
01:15:41.720 --> 01:15:45.600
Okay, Well that's good. I
feel like I battled that, like at

982
01:15:45.600 --> 01:15:49.520
the very beginning of me, like
starting my entrepreneurial journey, and then very

983
01:15:49.600 --> 01:15:53.880
very quickly my parents came around to
what I was doing, yeah, and

984
01:15:54.079 --> 01:15:57.359
was like, he's onto something right
now. I was always hustling, man,

985
01:15:57.399 --> 01:15:59.720
and I don't mean that in a
negative way. I was selling golf

986
01:15:59.760 --> 01:16:02.159
ball one I was twelve years old. I'd dive into the pond with water

987
01:16:02.239 --> 01:16:05.439
moccas sins. Yeah with them,
no kidding, man, They you know,

988
01:16:05.560 --> 01:16:10.159
really didn't scare me. Collect golf
balls from right around the green or

989
01:16:10.159 --> 01:16:13.520
a certain pond. They'd always fall
in and I'd sell them at the next

990
01:16:13.560 --> 01:16:15.760
tea. I mean the whole bit. I'd mow lawns, I'd do whatever.

991
01:16:15.800 --> 01:16:19.239
I mean. I was very similar
our first business. Suzanne and I

992
01:16:19.640 --> 01:16:26.239
everybody knows we got very We got
married very young. She was seventeen.

993
01:16:26.319 --> 01:16:30.960
I was nineteen years old when we
had our first business. And that's that's

994
01:16:30.000 --> 01:16:33.119
it. I mean, we've never
worked for anybody since. Man. So

995
01:16:33.199 --> 01:16:36.680
I love what you're doing, and
I love what this kid's doing with his

996
01:16:38.239 --> 01:16:42.079
I'm gonna have everybody email and going
what's his name? So he came out,

997
01:16:42.119 --> 01:16:44.359
like I said, the other day
or two days ago, and did

998
01:16:44.439 --> 01:16:46.800
both of our cars. He bought
his first car, paid for it with

999
01:16:46.840 --> 01:16:51.800
his own money. So in between
a week ago and I think Tuesday,

1000
01:16:53.359 --> 01:16:57.640
last Tuesday, he got his driver's
license and bought a car, and of

1001
01:16:57.680 --> 01:17:00.600
course he's generating the money. Man
thinks to the back of the car and

1002
01:17:00.720 --> 01:17:05.239
he's three hundred bucks a day.
He's hustling his ass off after school.

1003
01:17:05.560 --> 01:17:09.319
To be honest, there's there's not
a whole lot of them out there nowadays.

1004
01:17:09.319 --> 01:17:11.760
I mean, most people are accustomed
to going to college, getting a

1005
01:17:11.800 --> 01:17:14.960
degree, going out. They always
do it, or they get a degree

1006
01:17:15.000 --> 01:17:17.680
and do nothing. What I've seen
happening a lot like in like my friend

1007
01:17:17.680 --> 01:17:20.119
groups, since everybody's getting out of
college right now, is a lot of

1008
01:17:20.119 --> 01:17:24.880
them went to school, got a
degree, came out they rather don't like

1009
01:17:24.920 --> 01:17:28.680
it or can't even find a job
in the actual industry that they are the

1010
01:17:28.840 --> 01:17:30.439
what degree they went after? All
right, let's go back, Hey,

1011
01:17:30.479 --> 01:17:35.319
Kelly, real quick, did we
can we get Eric? Eric is actually

1012
01:17:35.359 --> 01:17:40.560
out of town until Sunday. I
asked, if you wanted Larsen, Yeah,

1013
01:17:40.640 --> 01:17:44.359
you know what, Steve would probably
know over there. The other one,

1014
01:17:44.399 --> 01:17:47.680
though, is Mallory, do you
have his information or not? Let

1015
01:17:47.720 --> 01:17:51.199
me check. I don't know if
you have Mallory Smith's information, but accountant

1016
01:17:51.239 --> 01:17:54.760
should be able to come on.
His question was about Tabor. Hey,

1017
01:17:54.800 --> 01:17:56.800
Mike, I'm gonna keep you on
hold. I'm going to get one of

1018
01:17:56.800 --> 01:18:00.319
our accountants up. But I know
for a fact, I know for a

1019
01:18:00.399 --> 01:18:03.199
fact. I went in on the
thirteenth, no Friday, probably the twelfth,

1020
01:18:03.479 --> 01:18:08.680
Yeah, the twelfth, where we
you know, paid everything we thought

1021
01:18:08.720 --> 01:18:12.399
we'd know, We did our extension, and then talked about our kids,

1022
01:18:12.920 --> 01:18:15.039
both of whom were over eighteen years
old and file of their own taxes,

1023
01:18:15.199 --> 01:18:17.600
but they use our accountant, and
he said, well, I've got to

1024
01:18:17.640 --> 01:18:23.560
get theirs and now if they want
that table. So there is something definitely

1025
01:18:23.600 --> 01:18:27.439
connected with it, but I'm reading
there's ways around it, So hold on,

1026
01:18:27.560 --> 01:18:29.520
man, I am going to get
an expert on that, So just

1027
01:18:29.560 --> 01:18:33.239
hold tight. Meantime, let's go
to Patrick. Patrick, what is going

1028
01:18:33.239 --> 01:18:40.680
on with you? Hi? My
wife was involved in an accident about approximately

1029
01:18:40.720 --> 01:18:46.760
three weeks ago, not her fault, the person that hit her was ensured

1030
01:18:46.800 --> 01:18:51.000
by Triple A and we had the
car in for, you know, to

1031
01:18:51.039 --> 01:18:56.239
get an estimate on it for repairs, and all of a sudden, they

1032
01:18:56.279 --> 01:19:01.079
want to total the car and I'm
like no, absolutely not. The car

1033
01:19:01.159 --> 01:19:08.079
is just fine. It's pretty much
cosmetic damage. But it's where it's more

1034
01:19:08.119 --> 01:19:11.159
than the value of the car.
Well, I'm looking through the estimate,

1035
01:19:11.680 --> 01:19:17.960
and the estimate essentially there looks like
there's some fluffing up of the estimate by

1036
01:19:18.000 --> 01:19:24.760
one of their official you know centers
that does the estimates for them. And

1037
01:19:25.920 --> 01:19:28.800
you know, I called them back
and I said, guys, just fix

1038
01:19:28.880 --> 01:19:32.239
the car. I'll pay the difference. I can't fix it because they've declared

1039
01:19:32.279 --> 01:19:38.239
it a total Patrick, I'm the
car. Patrick. I wanted you to

1040
01:19:38.279 --> 01:19:42.319
explain everything. Everybody out there because
we get this call. I'm not going

1041
01:19:42.359 --> 01:19:45.399
to say all the time, but
we get it occasionally. So I really

1042
01:19:45.439 --> 01:19:48.520
want to ask a few questions and
maybe try to have you look at it

1043
01:19:48.600 --> 01:19:53.199
a different way. If they're going
to give you the value of that car,

1044
01:19:53.399 --> 01:19:57.680
let's let's I don't want to argue
whether or not they're offering enough of

1045
01:19:57.720 --> 01:20:00.880
what the value of the car is. I don't care about that aspect right

1046
01:20:00.920 --> 01:20:03.239
now. We have different ways to
talk about that, and we can get

1047
01:20:03.239 --> 01:20:06.680
there if we need to. But
if they're willing to give you what that

1048
01:20:06.800 --> 01:20:13.479
car is worth, you could take
that money and buy another car just like

1049
01:20:13.640 --> 01:20:17.479
that one with similar miles in everything
if they gave you the right amount.

1050
01:20:17.560 --> 01:20:23.680
So why would you have an issue
with that? Well, first off,

1051
01:20:23.920 --> 01:20:27.359
I know how this car has been
taken care of. Okay, I change

1052
01:20:27.359 --> 01:20:30.600
the oil on it. I know
I have a very good mechanic that I

1053
01:20:30.760 --> 01:20:38.319
use and I trust this vehicle.
Plus I know that this is simply cosmetic

1054
01:20:38.439 --> 01:20:44.199
damage. And you know, I
don't you go out wherever Craig's last auto

1055
01:20:44.239 --> 01:20:47.000
trade or whatever. I don't know
the vehicle. Plus I you know,

1056
01:20:47.279 --> 01:20:55.600
with COVID, all the values of
motor vehicles were skewed, and I don't

1057
01:20:55.640 --> 01:20:59.800
know that they've completely recovered from that. Well, they'll never recover. I

1058
01:20:59.800 --> 01:21:02.439
mean some of that was sure,
Yeah, yeah, supply chain, but

1059
01:21:02.600 --> 01:21:05.840
more or less inflation in general.
I mean a lot of different things have

1060
01:21:06.000 --> 01:21:10.760
changed, but it still doesn't matter. The marketplace is still the marketplace.

1061
01:21:10.920 --> 01:21:15.479
What kind of vehicle is it?
It's a twenty eleven Nissan Pathfinder, So

1062
01:21:16.279 --> 01:21:24.720
we're you can't happy with the vehicle. They can't force you to do anything

1063
01:21:24.800 --> 01:21:27.920
you don't want to do. It's
not your insurance company. You have no

1064
01:21:28.000 --> 01:21:31.039
contractual agreement with them. But what
they can do is offer you with the

1065
01:21:31.119 --> 01:21:34.399
value of that is, and then
they get to keep the vehicle. You

1066
01:21:34.439 --> 01:21:39.319
could always take that then buy back
the vehicle. Did you ask them for

1067
01:21:39.359 --> 01:21:45.279
a buyback price? No? I
did not. Yeah, so, but

1068
01:21:45.720 --> 01:21:47.920
you know, I mean, but
how that works essentially, Yeah, then

1069
01:21:47.960 --> 01:21:53.119
they'll auction it off, somebody will
buy it, Yeah, because it's worth

1070
01:21:53.119 --> 01:21:57.399
more than they're offering. Well,
in my book, I couldn't replace it

1071
01:21:57.479 --> 01:22:00.720
for what they're trying to give me. What was it again, toy eleven

1072
01:22:00.720 --> 01:22:08.479
one, Nissan Pathfinder And how much
are they offering fifty seven hundred, which

1073
01:22:08.520 --> 01:22:11.640
is I guess, you know,
somewhere around blue book. And like I

1074
01:22:11.680 --> 01:22:15.600
said, the estimate when I looked
at it, they're telling me, you

1075
01:22:15.600 --> 01:22:18.840
know, because the person that hit
the car basically hit the left front.

1076
01:22:19.039 --> 01:22:21.760
Yeah, you know, the arnswer
man, it's not hard to do.

1077
01:22:21.920 --> 01:22:27.239
It's not hard to do close to
four or five thousand dollars in damage pretty

1078
01:22:27.279 --> 01:22:32.000
much barely touching a vehicle, now
right, I understand. So what were

1079
01:22:32.000 --> 01:22:34.520
you hoping to get out of this
call? One thing is I'm not going

1080
01:22:34.560 --> 01:22:39.319
to convince their insurance company how to
handle the claim. They're going to pay

1081
01:22:39.319 --> 01:22:42.600
you what the value of the vehicle
is. So if we're getting to the

1082
01:22:42.640 --> 01:22:45.640
part now where you don't agree with
the value, we can try to really

1083
01:22:45.720 --> 01:22:49.640
figure out and actually I can teach
you, or I can get one of

1084
01:22:49.680 --> 01:22:56.079
our experts on they can talk about
the appraisal clause in your contract with your

1085
01:22:56.079 --> 01:22:59.600
insurance company, how to invoke that
and get a fair price. I don't

1086
01:22:59.640 --> 01:23:02.279
mind talking about that. But what
I do mind talking about is you're saying

1087
01:23:02.319 --> 01:23:05.119
I'm going to force them to repair
it. They're not going to go down

1088
01:23:05.119 --> 01:23:09.479
that road. The only way they're
going to do it right now is to

1089
01:23:09.520 --> 01:23:13.359
give you what they think is fair
market or negotiate that with you, and

1090
01:23:13.399 --> 01:23:15.800
then on top of that, keep
the car. They might sell it back

1091
01:23:15.800 --> 01:23:18.079
to you if you ask them,
or they're going to sell it off as

1092
01:23:18.119 --> 01:23:23.880
salvage. But you can't force them
to do anything else. You just simply

1093
01:23:23.920 --> 01:23:27.960
can't. All they owe you is
the value of what that vehicle is.

1094
01:23:30.119 --> 01:23:34.840
Well, then that's you know,
that's my issue is no, do I

1095
01:23:34.880 --> 01:23:39.880
trust the value? Replace Yeah,
exactly, Well, if you don't trust

1096
01:23:39.960 --> 01:23:43.239
the value, let's go down that
road. But what I'm trying to do

1097
01:23:43.479 --> 01:23:46.840
is stop you from taking the wrong
argument. You don't have a contract with

1098
01:23:46.960 --> 01:23:53.680
the other person's insurance company. Now
you you are only owed what the value

1099
01:23:53.880 --> 01:23:57.800
is. That's it. The reason
they probably don't want to. Let's say

1100
01:23:57.840 --> 01:24:00.319
they're saying, the damage is how
much five that, and it's worth fifty

1101
01:24:00.319 --> 01:24:04.560
seven hundred. How much is the
damage seventy they're saying seventy one? Huh,

1102
01:24:04.600 --> 01:24:08.479
oh my god. So they're not
You're not even going to be close.

1103
01:24:08.680 --> 01:24:13.000
Man, You're not even going to
be close. It probably does need

1104
01:24:13.039 --> 01:24:15.560
that much in work. Why if
it only needed a couple grand, do

1105
01:24:15.600 --> 01:24:19.920
you think the insurance company would be
willing to give you fifty seven hundred?

1106
01:24:20.239 --> 01:24:25.079
Well, here's so, here's here's
my question. Yeah, would it be

1107
01:24:25.199 --> 01:24:30.159
worth my time to bring it somewhere
else to get a second estimate because I

1108
01:24:30.199 --> 01:24:32.800
think it's I think it's flowered up
a little bit. There's some things on

1109
01:24:32.880 --> 01:24:38.279
the estimate I was looking at,
going, I see no reason for this

1110
01:24:38.359 --> 01:24:42.640
to be here, because I think
you can bring it anywhere you want and

1111
01:24:42.680 --> 01:24:47.119
get whatever estimate you want. But
that insurance company isn't going to bite on

1112
01:24:47.359 --> 01:24:51.359
anything. They're afraid at this point. Let's say you got another estimate for

1113
01:24:51.439 --> 01:24:56.640
three or four grand. Once they
get involved, and there's there, there's

1114
01:24:56.680 --> 01:25:01.359
some other U, there's there's more
claims me on it, supplemental claims,

1115
01:25:01.399 --> 01:25:04.359
and all of a sudden, they're
back up to that seven grand. They've

1116
01:25:04.399 --> 01:25:08.880
decided to total the vehicle. They
don't want to get involved in it.

1117
01:25:08.920 --> 01:25:15.279
They're saying, let's give them what
the vehicle's worth. Here's what I want

1118
01:25:15.279 --> 01:25:16.520
to know from you, overbreak.
I got to take a break. But

1119
01:25:16.560 --> 01:25:20.800
if you would like us to get
someone that can talk about value and talk

1120
01:25:20.840 --> 01:25:25.239
about getting what is due to you, that's fine. We're not going to

1121
01:25:25.279 --> 01:25:29.239
be able to help you when it
comes to changing that insurance company's mind.

1122
01:25:29.479 --> 01:25:31.560
I know you don't think it's fair, but honest to God, there's a

1123
01:25:31.680 --> 01:25:36.399
value to that, and you can't
up the value because you're the one that

1124
01:25:36.439 --> 01:25:41.680
did the oil changes. The value
is the value. We can help you

1125
01:25:41.880 --> 01:25:45.800
establish that, but I sure can't
help you change an insurance company's mind if

1126
01:25:45.800 --> 01:25:55.479
they want a total it or not, go with a sure thing Denver's Best

1127
01:25:55.560 --> 01:26:01.560
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pay a cent until you're content top of

1128
01:26:01.640 --> 01:26:06.680
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1129
01:26:06.840 --> 01:26:11.800
paying too much your coverage at dozens
of insurance companies. Find out now three

1130
01:26:11.840 --> 01:26:15.680
oh three seven seven to one help. You'll think you're his only customer when

1131
01:26:15.720 --> 01:26:18.439
you choose Frank durand the real estate
man dot com to list your home with

1132
01:26:18.560 --> 01:26:26.760
Remax Alliance three oh three nine two
zero sixteen twenty two. All right,

1133
01:26:26.800 --> 01:26:30.680
three oh three seven one three eight
two five five, don't forget that number

1134
01:26:30.800 --> 01:26:34.119
works on and off the air.
Three oh three Martino over three hundred million

1135
01:26:34.119 --> 01:26:38.880
dollars cash rich ind Dice exchanges refunds. I really do want to find an

1136
01:26:38.920 --> 01:26:44.720
account in Kelly that we can ask
about that. Please please, please,

1137
01:26:44.760 --> 01:26:48.279
please please. So currently Attorney Mallory
is at a doctor's appointment. So I

1138
01:26:48.319 --> 01:26:51.279
got Mike's number and we're going to
try to get him after he's Mike.

1139
01:26:51.319 --> 01:26:56.399
Who's Mike? Mike is the caller. Oh, that'd be perfect and we'll

1140
01:26:56.399 --> 01:26:58.880
get them back on. I want
to find that out because a lot of

1141
01:26:58.880 --> 01:27:01.960
people got screwed on. I've got
two problems with Taber this year. One,

1142
01:27:02.119 --> 01:27:08.119
that deadline is ridiculous. It really
is a lot of people file extensions.

1143
01:27:08.119 --> 01:27:11.199
A lot of people do, and
I'm pretty sure if you don't file

1144
01:27:11.319 --> 01:27:15.760
the proper paperwork by April fifteenth.
You gave up Tabor. We're gonna find

1145
01:27:15.760 --> 01:27:19.239
that out. And I don't know
if that's just a state income tax.

1146
01:27:19.720 --> 01:27:23.000
I don't know what it is.
That's why I want to get someone on

1147
01:27:23.039 --> 01:27:25.399
to figure it out. But a
lot of people got screwed. The other

1148
01:27:25.439 --> 01:27:30.760
thing is everybody got the same amount. That drives me insane. I think

1149
01:27:30.800 --> 01:27:33.760
it should be on how much you
paid in taxes. I mean, to

1150
01:27:33.880 --> 01:27:39.359
me, that would make more sense. I mean a Tabor refund to someone

1151
01:27:39.399 --> 01:27:45.359
that paid zero taxes zero. You
know, someone that's eighteen and is in

1152
01:27:45.399 --> 01:27:50.399
college and doesn't work got the same
amount is someone that generated one hundred thousand

1153
01:27:50.479 --> 01:27:54.479
in taxes. I mean, I
don't even understand it. Why it's the

1154
01:27:54.520 --> 01:27:59.399
same. It makes no sense.
With the exception that we know who the

1155
01:27:59.439 --> 01:28:02.479
governor is and Polish just you know, he wants to be fair. The

1156
01:28:02.560 --> 01:28:05.960
homeless guy got the same amount that
you know you did, Scott. I

1157
01:28:06.000 --> 01:28:10.279
didn't know if you knew that,
Tyler, you know, the homeless crackhead.

1158
01:28:10.600 --> 01:28:13.720
As long as he got it in
by April fifteenth and filled the right

1159
01:28:13.760 --> 01:28:16.920
paperwork, he got the same amount
as you do. And you generate jobs

1160
01:28:16.920 --> 01:28:21.079
and you generate income, but it
doesn't matter. The homeless crackhead gets the

1161
01:28:21.119 --> 01:28:27.399
same amount. Drives me absolutely insane. Patrick, I'm going to visit with

1162
01:28:27.479 --> 01:28:31.279
you again. Would you like me
to get our expert on You know,

1163
01:28:32.319 --> 01:28:35.640
I know I'm being a little belligerent
about this. I've just annoyed that,

1164
01:28:36.359 --> 01:28:39.880
you know, my targets damaged,
and then all of a sudden, I'm

1165
01:28:39.920 --> 01:28:42.920
told, well, you're gonna have
to spend more money out of your own

1166
01:28:42.960 --> 01:28:46.000
pockets simply because while you were driving
home in one of our Patrick, the

1167
01:28:46.159 --> 01:28:53.000
value is the value your your argument
is I don't even know why I understand

1168
01:28:53.000 --> 01:28:56.800
where it's coming from, but I
do because I've heard it enough times.

1169
01:28:57.079 --> 01:29:01.159
But how about if you ran into
somebody else and it was a nineteen seventy

1170
01:29:01.239 --> 01:29:06.199
nine Ford Granada and they said,
hey, my grandfather owned that and he

1171
01:29:06.359 --> 01:29:11.720
passed it to his grandfather and then
it won the Kentucky Derby, and you

1172
01:29:11.840 --> 01:29:15.600
name it whatever it is, and
you hit it and the guy is like,

1173
01:29:15.720 --> 01:29:18.239
no, no, no, I
don't want the eight dollars it's worth.

1174
01:29:18.560 --> 01:29:24.000
I want five thousand dollars. I
mean, we assign values to things.

1175
01:29:24.039 --> 01:29:27.680
It's got a monetary valor, and
your car is wherever it is.

1176
01:29:27.960 --> 01:29:31.880
I will say this Petty details on
our referral list at referral list dot com

1177
01:29:31.920 --> 01:29:36.640
can invoke that. Actually, they
probably won't even have to do this.

1178
01:29:36.800 --> 01:29:44.479
Listen. They they can get you
exactly what that car is worth. If

1179
01:29:44.520 --> 01:29:48.920
they're offering you less than what it's
worth, Petty will give you a free

1180
01:29:48.960 --> 01:29:54.119
advice, will give you free advice
as far as does he think it's fair.

1181
01:29:54.439 --> 01:29:58.199
If he says no, I don't
think it's fair, he can charge

1182
01:29:58.199 --> 01:30:01.079
you it's either three or five hundred
or two fifty or five hundred bucks,

1183
01:30:01.479 --> 01:30:05.840
and he'll get you what it actually
is worth. So if they're trying to

1184
01:30:05.880 --> 01:30:11.399
screw you on the value, he
can help you out. But your car

1185
01:30:11.479 --> 01:30:14.640
is a value, man. I
don't know how else to I don't know

1186
01:30:14.640 --> 01:30:18.520
how else to say. I know, I understand. I'm just that appraisal

1187
01:30:18.600 --> 01:30:21.880
clause. If it's frustrated, I
know you're frustrated, man, But that

1188
01:30:23.000 --> 01:30:28.560
appraisal clause is in almost every contract
you have with an insurance company, every

1189
01:30:28.600 --> 01:30:31.159
policy. You should actually just call
Petty up and see what it's worth.

1190
01:30:31.319 --> 01:30:34.000
It's not going to call you go
to our referral list. Type in Petty

1191
01:30:34.079 --> 01:30:40.439
details Petty you'll see his listing.
Call them up one hundred percent free.

1192
01:30:40.479 --> 01:30:43.159
You just talk to him, go
what do you think? Here's what they're

1193
01:30:43.199 --> 01:30:46.279
asking, and he'll give you sound
advice, and he'll probably give you a

1194
01:30:46.359 --> 01:30:48.720
number and say no, no,
no, you should come back and tell

1195
01:30:48.760 --> 01:30:53.159
him it's sixty eight hundred or whatever
the hell it is. And then you

1196
01:30:53.159 --> 01:30:56.720
can always buy it back, Patrick
and have it fixed. I mean,

1197
01:30:56.760 --> 01:31:00.439
you can definitely do that all day
long. Speaking of Patch or Jay,

1198
01:31:00.479 --> 01:31:06.479
what's your comment. In Colorado,
you're guaranteed the first right of salvage for

1199
01:31:06.520 --> 01:31:11.199
a recked vehicle. Okay, so
if they're if they're offering a very very

1200
01:31:11.239 --> 01:31:14.000
low price for it, he can
buy it back for a very very low

1201
01:31:14.039 --> 01:31:16.800
price. Yeah. Yeah, I
told him that. He doesn't he doesn't

1202
01:31:16.840 --> 01:31:20.960
want to do that, though I
have no idea. Let's ask him.

1203
01:31:21.000 --> 01:31:24.800
I think he's still there. Hold
on, Patrick, when I mentioned,

1204
01:31:24.960 --> 01:31:28.319
you know, take whatever the vehicle
is worth and then buy it back,

1205
01:31:28.560 --> 01:31:30.359
you didn't seem to want to have
anything to do with that. Why is

1206
01:31:30.399 --> 01:31:34.439
that? Well, you know,
I suppose it's just in this case.

1207
01:31:34.840 --> 01:31:39.760
I've never been involved in that particular
process, but I don't know it wor's

1208
01:31:39.840 --> 01:31:42.840
not much to it. There's not
much to it. I mean, ask

1209
01:31:42.920 --> 01:31:45.560
him how much the salvage value is
going to be, and it is what

1210
01:31:45.640 --> 01:31:50.239
it is, sure, like said
the first right on it. Yeah,

1211
01:31:50.319 --> 01:31:55.319
I know perfectly well that that's exactly
what will happen. Somebody will come in

1212
01:31:55.359 --> 01:31:58.640
and you know, make a bid
on the thing and they'll get no.

1213
01:31:59.640 --> 01:32:01.960
You know, I'll be able to
sell it for more than what they're offering

1214
01:32:02.039 --> 01:32:05.119
me. No, there's a value
to that salvage. I mean, Jay,

1215
01:32:05.159 --> 01:32:09.119
it is pretty much what it is, right, Yeah, it is

1216
01:32:09.239 --> 01:32:13.000
all They have to give you a
price on it, and you get the

1217
01:32:13.000 --> 01:32:15.000
first strike, okay, yes or
no, and if you say yes,

1218
01:32:15.039 --> 01:32:19.399
I'll take it, then they just
take that off of your check. Yeah,

1219
01:32:19.479 --> 01:32:23.079
so I mean it's something to look
at it. You're going to have

1220
01:32:23.079 --> 01:32:26.319
a salvage title though at that point. Yeah. If it's not all,

1221
01:32:26.920 --> 01:32:30.119
negotiate a little and if you don't
like it, sure you can just say

1222
01:32:30.199 --> 01:32:32.680
to them, I'm going to just
sue the person that hit me directly because

1223
01:32:32.680 --> 01:32:35.239
I don't have a contract with you. Yep, I don't think this is

1224
01:32:35.279 --> 01:32:39.640
going my way. And they'll get
a little more flexible. They might get

1225
01:32:39.680 --> 01:32:42.640
a little more flexible, but no
matter what, the value is going to

1226
01:32:42.680 --> 01:32:45.960
be the value. Hey, Jay, you brought up something interesting I wanted

1227
01:32:45.000 --> 01:32:49.079
to say about petty details as well. They can actually help you if you

1228
01:32:49.159 --> 01:32:56.680
think they're salvage numbers off, they
can actually help you argue that absolutely.

1229
01:32:57.920 --> 01:33:00.159
So you have a little I would
call them up the free advice I want

1230
01:33:00.199 --> 01:33:03.000
to You made me think of something, Jay, listen to this man.

1231
01:33:03.359 --> 01:33:06.760
We add one. In fact,
I'm gonna drop you off Patrick three oh

1232
01:33:06.800 --> 01:33:11.359
three seven one three eight two five
five. We've got two lines open three

1233
01:33:11.439 --> 01:33:14.640
oh three Martino. Jay, we
had one where this guy hit a car

1234
01:33:15.039 --> 01:33:18.239
downtown Denver, parked in front of
his house. Guy hits the car.

1235
01:33:18.399 --> 01:33:23.920
When I say an old JALOPI I
mean this thing was old and pretty much

1236
01:33:23.960 --> 01:33:29.479
worthless. Okay, So there's the
total on the vehicle, Jay, listen

1237
01:33:29.520 --> 01:33:32.439
to this. The total on the
vehicle was like five hundred dollars. This

1238
01:33:32.520 --> 01:33:39.000
company totaled it without even blinking.
Hold on, I had hit my cough

1239
01:33:39.039 --> 01:33:43.439
button. So they they say,
we're going to total the vehicle. It's

1240
01:33:43.479 --> 01:33:47.279
only worth five hundred and arguably the
vehicle was only worth five hundred. It's

1241
01:33:47.319 --> 01:33:53.039
a complete piece of crap. Okay, pos So he wants to buy it

1242
01:33:53.119 --> 01:33:58.720
back. Guess how much they wanted
to buy it back. Five hundred dollars.

1243
01:33:59.039 --> 01:34:01.520
This guy, literally, you got
hit and it's just funny the way

1244
01:34:01.560 --> 01:34:06.039
it worked out. Because the value
of his property. He was absolutely screwed.

1245
01:34:06.279 --> 01:34:10.439
They were like, oh, we
hit you, but we don't owe

1246
01:34:10.439 --> 01:34:15.239
you anything. If you want to
own your car, we hit you and

1247
01:34:15.479 --> 01:34:17.680
we'll let you buy your car back
for five hundred dollars. I mean it

1248
01:34:17.760 --> 01:34:21.640
was crazy, man. It's basically
like he had no coverage. Are you

1249
01:34:21.720 --> 01:34:27.920
in the insurance business. No,
I do a lot of stuff. I'm

1250
01:34:28.000 --> 01:34:30.399
kind of Tomartino Junior in my circle. Cool. I'll tell you one that

1251
01:34:30.479 --> 01:34:33.520
I did. I helped the person
with their car got hit in the parking

1252
01:34:33.520 --> 01:34:39.039
lot. The insurance people came by, did a walk around it, knocked

1253
01:34:39.079 --> 01:34:41.680
on the door, and handed him
a check for seven hundred dollars. Oh

1254
01:34:41.720 --> 01:34:44.800
wow, I told him, no
matter what, don't accept anything. Well,

1255
01:34:44.840 --> 01:34:47.560
it depends what it says. Was
it a full settlement check? Oh?

1256
01:34:47.600 --> 01:34:50.479
I told him to sue the person
to hit you. Yeah, And

1257
01:34:50.760 --> 01:34:56.159
their insurance company said, uh oh, And They ended up asking what would

1258
01:34:56.199 --> 01:34:58.399
it take to make you happy?
They said, I want to keep my

1259
01:34:58.439 --> 01:35:00.840
truck and I want twenty eight ndred
dollars. And they said, if you

1260
01:35:00.840 --> 01:35:02.800
want us to mail you the check
or do you want to come pick it

1261
01:35:02.840 --> 01:35:06.960
up? Yeah? See the problem
that Patrick had though. I go back

1262
01:35:08.000 --> 01:35:11.359
to this every time with Patrick.
It's whatever the value is. You can

1263
01:35:11.520 --> 01:35:15.720
argue the value, but you're not
going to argue with the insurance company that

1264
01:35:15.800 --> 01:35:18.359
they owe you more than the value
of the vehicle. It's simply not going

1265
01:35:18.439 --> 01:35:23.119
to happen. He was arguing,
he did all his oil changes and it's

1266
01:35:23.159 --> 01:35:26.640
worth more than other vehicles just like
it. And it simply is. You

1267
01:35:26.720 --> 01:35:29.600
might go ahead, you might have
to turn it in. You might have

1268
01:35:29.640 --> 01:35:32.119
to turn it into a battle with
the person that hits you in court and

1269
01:35:32.199 --> 01:35:38.760
explains that judge that you take really
good care of your It's still only going

1270
01:35:38.800 --> 01:35:42.600
to be the value of what it
is. That's it, right, But

1271
01:35:42.880 --> 01:35:45.039
they might consider there's a great range
of values. If you have one with

1272
01:35:45.119 --> 01:35:48.399
three hundred thousand miles it's never been
taken care of, or one that lived

1273
01:35:48.439 --> 01:35:51.720
in a garage, you're ten miles
off Patrick. I don't argue any of

1274
01:35:51.760 --> 01:35:56.520
that with you. I'm sorry,
Jay, I don't argue any of that

1275
01:35:56.640 --> 01:35:59.920
with you. But it still has
a value. And whatever it is,

1276
01:36:00.039 --> 01:36:02.079
you're not going to get more than
that. You're simply not There's not a

1277
01:36:02.159 --> 01:36:06.279
judge in the world. My main
point is it's negotiable. If you're willing

1278
01:36:06.319 --> 01:36:09.960
to share it, let's you know
kind of how to do it. Sure

1279
01:36:10.000 --> 01:36:13.359
it is negotiable, all right,
appreciate it. Man three L three seven

1280
01:36:13.439 --> 01:36:16.600
one three eight two five five.
I'm running super late, everybody. Hold

1281
01:36:16.600 --> 01:36:27.720
on all This is Denver's talk station
with Michael Brown in the morning and Dan

1282
01:36:27.800 --> 01:36:36.199
Kaplis in the afternoon. Six thirty
khow Denver. No impact traffic. This

1283
01:36:36.399 --> 01:36:42.800
report is sponsored by Colorado's State Patrol. Busy driving into the downtown area as

1284
01:36:42.840 --> 01:36:45.520
we hit the known hour I twenty
five northbound showing speeds in the forties and

1285
01:36:45.520 --> 01:36:50.359
fifties between Alameda and Colfax's sixth Avenue
eastbound, some stopping o on the off

1286
01:36:50.399 --> 01:36:54.800
ramps I twenty five south found nothing
too out of the ordinary there. Northeast

1287
01:36:54.800 --> 01:36:58.960
of there through Commerce City at T
seventy westbound, roadworks continues at Vasquez Low.

1288
01:36:59.039 --> 01:37:02.680
Driving back from Northfield and quickbec If
you're heading the DIA this afternoon,

1289
01:37:02.800 --> 01:37:06.600
I seventy eastbound, watch out for
slower speeds between I T two five and

1290
01:37:06.640 --> 01:37:12.079
Payment Boulevard. Fox thirty one.
Pinpoint weather clouds rolling in today, height

1291
01:37:12.279 --> 01:37:15.399
seventy six. We were expecting some
thunderstorms into the evening. The current temperature

1292
01:37:15.399 --> 01:37:18.479
is sixty four degrees. With your
impact traffic and weather mark swan six point

1293
01:37:18.479 --> 01:37:24.000
thirty K. How let me see
that? Let me see that. No,

1294
01:37:24.359 --> 01:37:30.640
you should be driving WHOAOA. There's
no lane reserve for distracted drivers.

1295
01:37:30.800 --> 01:37:32.800
Eyes on the road, hands on
the wheel, Just drive. Brought to

1296
01:37:32.800 --> 01:37:40.039
you by Colorado State Patrol. Turzeppa
tide, Yeah, some glue tide,

1297
01:37:40.640 --> 01:37:44.520
zeppetide. What do they do?
That's the weight loss drugs everybody's talking about.

1298
01:37:44.720 --> 01:37:46.880
I saw an article, but actually
I watched it on the news last

1299
01:37:46.920 --> 01:37:51.439
night. I think it was Lesterhole. They were talking about a certain state.

1300
01:37:51.600 --> 01:37:57.239
I don't know if it was Mississippi, but they canceled the state health

1301
01:37:57.359 --> 01:38:03.359
insurance company canceled paying out those two
drugs because they were anywhere from twelve hundred

1302
01:38:03.399 --> 01:38:06.840
and fifty to two thousand dollars a
month. So people that worked for the

1303
01:38:06.960 --> 01:38:12.920
state could no longer use those drugs. They weren't covered anymore by their health

1304
01:38:12.920 --> 01:38:16.039
insurance company. And it's true.
If you want to get on these drugs

1305
01:38:16.039 --> 01:38:19.920
and lose weight and you've tried everything
else. The bottom line is it's very

1306
01:38:19.960 --> 01:38:25.520
expensive. It can be anywhere from
fifteen hundred up to three thousand dollars a

1307
01:38:25.560 --> 01:38:28.279
month, and most people don't have
that kind of money, but it is

1308
01:38:28.319 --> 01:38:31.359
your health. Thank goodness for Denver
Region. You know what these guys did.

1309
01:38:31.439 --> 01:38:38.399
They got together with a pharmaceutical company, a compounding pharmacy, and they

1310
01:38:38.439 --> 01:38:43.119
came up with their own concoction that
uses either of those two drugs, and

1311
01:38:43.199 --> 01:38:45.800
it has other components in it.
But the bottom the bottom line is it

1312
01:38:45.880 --> 01:38:50.199
works. It works really well,
and it's only two hundred and fifty bucks

1313
01:38:50.239 --> 01:38:53.960
a month. So if you've been
putting it off, call up our friends

1314
01:38:54.000 --> 01:38:57.760
at Denver Region and talk to them. You can get everything for that two

1315
01:38:57.800 --> 01:39:00.640
hundred and fifty It includes the initial
visit, it includes the drugs, that

1316
01:39:00.760 --> 01:39:05.399
includes all the instructions to do,
and then it's just a reoccurring two hundred

1317
01:39:05.439 --> 01:39:10.399
and fifty bucks a month. And
of course there's no long term contract.

1318
01:39:10.479 --> 01:39:14.000
Or everything. It's the real deal. They finally figured out how to crack

1319
01:39:14.079 --> 01:39:17.760
the high cost of the weight loss
drugs. Seven two zero five eight three

1320
01:39:17.960 --> 01:39:23.279
sixteen forty eight. Call them up
talk to the doc doctor Joel seven to

1321
01:39:23.479 --> 01:39:28.399
zero five eight three, sixteen forty
eight, or check them out at Denverregen

1322
01:39:28.520 --> 01:39:30.119
dot com. Don't put it off. I mean you know who you are.

1323
01:39:30.479 --> 01:39:35.000
Denverregen dot com made in the shade, baby blind, shade, shutters,

1324
01:39:35.079 --> 01:39:39.560
drapes, you name it, they
got it. They're here in Colorado,

1325
01:39:39.640 --> 01:39:43.840
family owned, they're backed by a
huge company. They owned the franchise

1326
01:39:43.880 --> 01:39:47.319
here and they do soft treatments.
They can do conventional drapes, they can

1327
01:39:47.399 --> 01:39:51.720
do shades, room darkeners, shutters, high tech stuff, low tech stuff,

1328
01:39:51.840 --> 01:39:57.159
drawstring stuff, indoors, outdoors,
you name it. Whether you got

1329
01:39:57.199 --> 01:40:00.800
a million dollar house or a ten
million houser, a fix and flip,

1330
01:40:01.199 --> 01:40:05.079
these guys got the window coverings for
you. They do all the measurements,

1331
01:40:05.119 --> 01:40:10.000
they do the installation, they do
the warranty. If there's any kind of

1332
01:40:10.000 --> 01:40:13.840
issue, they do the maintenance.
And here's what I love. They're generally

1333
01:40:14.000 --> 01:40:17.920
cheaper than the people that make you
measure and the people that make you install

1334
01:40:18.279 --> 01:40:23.600
these guys better pricing all the products
made in the shade. Check them out

1335
01:40:23.600 --> 01:40:30.840
at Denver Shades dot co. Denver
Shades dot Co. This is Dan Caplis.

1336
01:40:30.840 --> 01:40:32.079
When I first came out of law
school, my firm gave me a

1337
01:40:32.119 --> 01:40:35.119
car crash case to handle. No
one else wanted to do it. I

1338
01:40:35.159 --> 01:40:39.279
loved it. I got to help
real people in a big way, and

1339
01:40:39.319 --> 01:40:43.000
I got to be a real lawyer
who actually goes to court and fights when

1340
01:40:43.039 --> 01:40:45.439
my people aren't treated right. Forty
years later, I love it more than

1341
01:40:45.479 --> 01:40:49.600
ever. I accept righteous crash cases
on a percentage fee basis. If you

1342
01:40:49.640 --> 01:40:54.399
need my help, please call three
zero three seven seven zero five five five

1343
01:40:54.520 --> 01:41:00.000
one or hit dan Kaplislaw dot com. That's Dan cap lis Law dot com.

1344
01:41:00.039 --> 01:41:01.800
Hey in Broncos Country, I'm Tiro
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work, creature, right head,
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Hi dot com Denver's talkstation six thirty
K how all right three oh three seven

1394
01:44:40.520 --> 01:44:44.000
one three a two five five been
ripped off? Taken advantage of give us

1395
01:44:44.000 --> 01:44:46.319
call three oh three seven one three
eight two five five don't forget. You

1396
01:44:46.359 --> 01:44:50.840
can also go to YouTube type in
Troubleshooter Network find our channel. We're live

1397
01:44:50.920 --> 01:44:57.640
here Monday through Friday from ten am
to two pm. You can watch us

1398
01:44:58.159 --> 01:45:01.880
on the camera. You can also
year us talk during the breaks about different

1399
01:45:01.920 --> 01:45:04.479
things. Man. It's kind of
like a show within a show, for

1400
01:45:04.560 --> 01:45:09.119
sure. And if you're new to
the state or new to the show,

1401
01:45:09.199 --> 01:45:12.680
make sure to tell your friends.
There's no other place you're going to go

1402
01:45:13.399 --> 01:45:16.199
where people are looking out for you, where people use the power of the

1403
01:45:16.279 --> 01:45:20.920
media to go after the scumbags out
there. It's basically a community service.

1404
01:45:21.479 --> 01:45:28.359
It truly, truly is Randy,
what's going on with aquas spies? How's

1405
01:45:28.359 --> 01:45:30.760
it going? Man? It's going
good? Randy? How are you not

1406
01:45:30.840 --> 01:45:35.199
too bad? Been better with them? But you know, there's what it

1407
01:45:35.279 --> 01:45:42.199
is. So what happened? So
h me and my wife went to go

1408
01:45:42.239 --> 01:45:45.800
buy a spa a spa hot time. Yeah, went in there. We

1409
01:45:45.800 --> 01:45:47.840
said we're buying a new house,
so can we put it off or whatever

1410
01:45:48.119 --> 01:45:51.920
to deliver it? They said.
The guy there, Aaron, said yeah,

1411
01:45:53.039 --> 01:45:54.880
you know, put a down payment
or something. We'll get all going.

1412
01:45:54.960 --> 01:46:00.479
So we've put two thousand cash down
and he gave us the content and

1413
01:46:00.520 --> 01:46:01.600
he said it's the fundable no matter
what. I said, well, can

1414
01:46:01.600 --> 01:46:06.319
you put on there full refund if
we don't close on our house by November

1415
01:46:06.359 --> 01:46:13.399
twenty eighth we agreed upon. Oh
that was like a month away, and

1416
01:46:13.439 --> 01:46:15.720
he said, yeah, sure,
he put it down. I loved how

1417
01:46:15.800 --> 01:46:18.840
I am curious on this. You
didn't even know you were going to be

1418
01:46:18.960 --> 01:46:24.000
closing on the house, but yet
you were buying a spot for the house.

1419
01:46:24.039 --> 01:46:27.840
That's just kind of curious. Kind
of the car the cart before the

1420
01:46:27.880 --> 01:46:30.359
horse, but keep going. So
did they write down out of the contract?

1421
01:46:31.840 --> 01:46:33.600
No, they did, right it
on the contract. I have that,

1422
01:46:33.760 --> 01:46:38.199
But I was I was already we
already picked the house and we're going

1423
01:46:38.199 --> 01:46:42.000
through the motions and it was it
was real close, we're going to close

1424
01:46:42.079 --> 01:46:44.800
or not. Okay, just the
debt to income and all that, you

1425
01:46:44.840 --> 01:46:48.600
know, but uh, we were
just trying to get everything lined up because

1426
01:46:48.600 --> 01:46:54.119
we're moving far away, So long, long story short. December fifteenth,

1427
01:46:54.119 --> 01:46:55.800
I go out there, said,
hey, I wasn't able to close.

1428
01:46:55.800 --> 01:46:58.199
Can we get our money back?
Blah blah blah. Aaron's like, yeah,

1429
01:46:58.199 --> 01:47:00.920
no problem mentioned sorry didn't close on
them. Yeah, we're trying to

1430
01:47:00.920 --> 01:47:03.520
secure it still, but it's not
working out, you know. In all

1431
01:47:04.560 --> 01:47:08.479
she said, let me call the
owner and I'll call you back, and

1432
01:47:08.640 --> 01:47:10.800
I'll take your ember down and I'll
call you back, you know, because

1433
01:47:10.840 --> 01:47:14.399
the owner's not here. Yeah,
I don't hear from him from I don't

1434
01:47:14.439 --> 01:47:15.920
hear from him for like a week, week and a half something like that.

1435
01:47:15.960 --> 01:47:18.680
I don't I don't recall how long
it was. And he calls me

1436
01:47:18.720 --> 01:47:20.479
back. He says, hey,
No'm sorry, there's nothing we could do

1437
01:47:20.520 --> 01:47:25.279
the owner. The owner said,
no, hold on a secon hold on.

1438
01:47:25.359 --> 01:47:29.119
I just got to clarify a few
things because my my head's ready to

1439
01:47:29.159 --> 01:47:31.840
explode here, Randy, So you
went into Aqua SPOS on what day,

1440
01:47:34.439 --> 01:47:43.359
I'd say, like September October.
I'd say September twentieth, or maybe October,

1441
01:47:43.399 --> 01:47:45.159
right around the end of September,
beginning of October. All right,

1442
01:47:45.199 --> 01:47:48.359
So I'm just gonna say October first
for the heck of it. So on

1443
01:47:48.399 --> 01:47:51.680
October first, when you walk in
there, you give them two thousand dollars

1444
01:47:54.039 --> 01:47:58.039
yep, And they wrote what on
the contract? Because you're going to send

1445
01:47:58.039 --> 01:48:00.720
it to me and I'm going to
look at it. So what does it

1446
01:48:00.840 --> 01:48:05.119
say? Let me? That's what
I want to hear, exact words.

1447
01:48:05.119 --> 01:48:10.279
Hold on, hold on, I
gotta take this break. If Aquaspose literally

1448
01:48:10.359 --> 01:48:14.239
wrote on this contract that sales guy, well, we're gonna find out after

1449
01:48:14.319 --> 01:48:20.840
this. My head's already exploding.
I can't wait to hear what it says.

1450
01:48:23.640 --> 01:48:27.720
Go with a sure thing Denver's Best
roofer Excel Roofing dot com. You

1451
01:48:27.720 --> 01:48:34.479
don't pay cent until you're content.
Time for an insurance checkup free no obligation

1452
01:48:34.640 --> 01:48:41.239
comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find

1453
01:48:41.239 --> 01:48:44.439
out now three o three seven to
seven to one help. You'll think you're

1454
01:48:44.479 --> 01:48:47.359
his only customer when you choose Frank
Durand the real estate Man dot com to

1455
01:48:47.479 --> 01:48:53.199
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two

1456
01:48:58.840 --> 01:49:12.239
rifts. You don't have as as
we can. Shooter is gonna help coming

1457
01:49:12.600 --> 01:49:18.079
man. This is the Troubleshooter Show. No, Tom Martinez, Welcome,

1458
01:49:18.239 --> 01:49:21.359
Welcome, my friends to the only
show of it's kind. We're here to

1459
01:49:21.399 --> 01:49:26.159
solve problems, answer questions, take
complaints, go after the bad guys,

1460
01:49:26.239 --> 01:49:30.760
expose the bad guys, introduce you
to good people. That's something else we

1461
01:49:30.840 --> 01:49:34.640
do. Sometimes I forget about that. We get so many negative Nellies out

1462
01:49:34.680 --> 01:49:40.439
there, people like Jeff Jolliff,
who I went and summons to court on

1463
01:49:40.520 --> 01:49:44.640
behalf of a listener the other day. And by the way, I have

1464
01:49:44.720 --> 01:49:47.560
another one coming from you, coming
for you, Jeff. We're gonna have

1465
01:49:47.600 --> 01:49:51.000
another one. We'll try to meet
again. I'd love to set up a

1466
01:49:51.039 --> 01:49:56.399
time where you and I could talk, but apparently you're never there according to

1467
01:49:56.399 --> 01:50:00.560
your employees. But honestly, man, you can always call Jeff. You

1468
01:50:00.600 --> 01:50:03.399
can always call three h three Martino. Leave a number saying hey, I'm

1469
01:50:03.439 --> 01:50:06.760
going to be here Mark on this
date. If you want to talk about

1470
01:50:06.800 --> 01:50:11.000
some of these complaints, maybe I
can clear them up. I would love

1471
01:50:11.039 --> 01:50:14.199
for you to do that. I
would love for you to do that,

1472
01:50:14.279 --> 01:50:17.479
Jeff. Maybe you actually can turn
things around, although I highly doubt it

1473
01:50:17.479 --> 01:50:21.119
because in my opinion, you're the
biggest piece of crap I have ever seen

1474
01:50:21.159 --> 01:50:25.199
in the automotive business, and I've
seen a lot of them. But for

1475
01:50:25.279 --> 01:50:29.279
you to steal from people all the
time, now that's my opinion. You're

1476
01:50:29.359 --> 01:50:32.479
stealing. But to me it's the
same is when you take money and give

1477
01:50:32.520 --> 01:50:36.119
them a piece of crap. You
tell them you're going to rebuild a transmission,

1478
01:50:36.319 --> 01:50:40.880
you throw a used one in there
that apparently has no new parts,

1479
01:50:40.960 --> 01:50:44.760
barely works. And if you want
to learn more about Jeff, by the

1480
01:50:44.760 --> 01:50:49.039
way, you can go to Sleezbrigade
dot com. That Sleeze brigade dot com.

1481
01:50:49.079 --> 01:50:53.960
Now I'm going to go back to
Randy. Randy very interesting. He

1482
01:50:54.039 --> 01:50:58.960
went into Aquaspas he buys a spa, puts two thousand dollars down, and

1483
01:50:59.039 --> 01:51:03.039
he had the saundperson writes something on
the contract because they were looking at moving

1484
01:51:03.079 --> 01:51:06.560
into a new house closing on a
new house, which was going to be

1485
01:51:06.560 --> 01:51:10.680
a couple months away. He said, Hey, if we don't close on

1486
01:51:10.720 --> 01:51:14.960
the house, can I get a
full refund? And the salesperson, according

1487
01:51:14.960 --> 01:51:18.439
to Randy, said yes and wrote
something on the contract. Randy, what

1488
01:51:18.640 --> 01:51:24.039
exactly does it say on the contract? I just sent it to you and

1489
01:51:24.079 --> 01:51:28.720
it says exactly two thousand dollars deposit. Financing to be run after home closing,

1490
01:51:29.359 --> 01:51:32.880
dependent of financing refundable deposit if home
doesn't close by eleven twenty eight,

1491
01:51:33.000 --> 01:51:36.319
twenty three. I want to see
that. I want to see that document.

1492
01:51:36.479 --> 01:51:41.000
Did you send it to help?
Yep? All right, hold on,

1493
01:51:41.479 --> 01:51:44.000
I want to see that. Man. I'm sorry to put you back

1494
01:51:44.039 --> 01:51:46.840
on hold, but I have to
see that for myself. And then now

1495
01:51:46.920 --> 01:51:51.520
what they're telling you, Randy.
If I'm understanding you right, the salesperson

1496
01:51:51.560 --> 01:51:55.920
went to get you the refund because
he didn't close on the house, and

1497
01:51:56.640 --> 01:52:00.399
he called up the owner and the
owner said too bad, So say you're

1498
01:52:00.399 --> 01:52:04.560
not getting a refund. And that's
where it's at. Is that correct or

1499
01:52:04.600 --> 01:52:13.479
not? She must have them on, Randy, Brandy? Yes? Is

1500
01:52:13.520 --> 01:52:19.560
that correct? Brandy? Yes?
Randy, my bad. I don't know

1501
01:52:19.600 --> 01:52:23.680
if I hit the I don't know
what the hell just happened. But I'm

1502
01:52:23.680 --> 01:52:27.680
going to ask you this. They
are not giving you the refund even though

1503
01:52:27.680 --> 01:52:31.479
they wrote that. Is that correct? Yes? And it's because the owner

1504
01:52:31.960 --> 01:52:39.199
decided not to do what the contract
said. Yes, And you know I've

1505
01:52:39.199 --> 01:52:41.359
tossed to Aaron. A couple of
times he said he'll if I have to

1506
01:52:41.399 --> 01:52:44.560
go to court, he'll he'll do
what's right. He thinks he's messed up,

1507
01:52:44.600 --> 01:52:48.399
but you know it's his job,
Aaron being the salesperson. Yes,

1508
01:52:48.439 --> 01:52:53.159
okay, I need to see this
for myself. Hang on, I'm going

1509
01:52:53.239 --> 01:52:56.439
to look at it at break and
I'm going to come back and if it's

1510
01:52:56.560 --> 01:53:00.279
everything that you said, we're going
to reach out to them right away and

1511
01:53:00.359 --> 01:53:04.720
try to get them to come on
the air and justify why they're not giving

1512
01:53:04.760 --> 01:53:11.199
the refund, even though an associate
of the store said you would get the

1513
01:53:11.239 --> 01:53:15.880
refund. And if that doesn't get
you a refund, I've got a few

1514
01:53:15.079 --> 01:53:20.800
other ideas, just a few,
now, Ken, what's going on with

1515
01:53:20.880 --> 01:53:28.920
T Mobile? Yeah, I just
had three comments that are consumer problems and

1516
01:53:28.960 --> 01:53:31.560
whatnot. I wanted to I'm sure
you're probably aware of them to one number.

1517
01:53:31.920 --> 01:53:38.960
Go ahead, sir, tea mobile. And this is a comment as

1518
01:53:39.039 --> 01:53:45.960
much as anything or what My father
died and they're still trying to collect money

1519
01:53:45.000 --> 01:53:49.600
on his contract. Yeah, and
the money isn't the issue. The morality

1520
01:53:49.760 --> 01:53:53.239
is, well, no, you
don't even have to pay it though,

1521
01:53:53.359 --> 01:53:57.359
is the contracts just under him?
Look, I'm with you. It's just

1522
01:53:57.399 --> 01:54:00.720
a comment, yeah, because a
soality of it. Yeah, yeah,

1523
01:54:00.840 --> 01:54:03.520
it's like and there's other ken on
there. Let me ask you something though,

1524
01:54:04.159 --> 01:54:08.600
how do you know they know that
your father passed? In other words,

1525
01:54:08.640 --> 01:54:12.960
did you send a depth certificate?
We were perfectly willing and able and

1526
01:54:13.079 --> 01:54:16.399
probably have sent one. We've sent
one to every other person, Okay,

1527
01:54:16.479 --> 01:54:18.920
and some of them they had contracts, are like, we're sorry to hear

1528
01:54:18.960 --> 01:54:23.960
that. Forget about it is handled, but not T Mobile. Yeah,

1529
01:54:24.000 --> 01:54:27.600
and there's other options, there's plenty
of them. There's Mint, there's straight

1530
01:54:27.680 --> 01:54:31.960
talk, so there's patriots. I
I can't talk about the outcome. But

1531
01:54:32.039 --> 01:54:36.800
I actually had a court date with
T Mobile a few years ago, so

1532
01:54:36.960 --> 01:54:41.680
I trust me. I am no
fan of T Mobile. What else?

1533
01:54:41.920 --> 01:54:45.319
Number two? Uh? The next
thing is in terms of consumer issues,

1534
01:54:46.479 --> 01:54:53.680
is uh the guy with the hot
tub issue? Yes, if you want

1535
01:54:53.720 --> 01:54:59.439
to take my number, I can
give him a reasonable do it yourself way

1536
01:54:59.479 --> 01:55:01.800
to make your own hot tub.
I used to run one, and my

1537
01:55:01.880 --> 01:55:05.640
advice to anybody would be that if
you're going to buy a hot tub,

1538
01:55:05.640 --> 01:55:11.680
if you're really really going to use
it like anything, it's worth owning and

1539
01:55:11.720 --> 01:55:15.039
owning a good one, But it's
kind of like, in my opinion,

1540
01:55:15.079 --> 01:55:17.319
they're a little bit like time shares. You pay too much for it,

1541
01:55:17.760 --> 01:55:20.840
you don't get that much value,
and then you pay to remove it.

1542
01:55:21.239 --> 01:55:26.560
And I love ours. We use
ours four or five times. We've had

1543
01:55:26.600 --> 01:55:30.840
it for ten years. We got
it from a local Colorado company, and

1544
01:55:31.199 --> 01:55:36.399
it's just been great. I mean, and and my experience has been maybe

1545
01:55:36.399 --> 01:55:40.560
it was just me. They're kind
of tough to maintain. Is it really,

1546
01:55:41.079 --> 01:55:43.800
you know, a nice aquatic thing? Or do you have a Petrie

1547
01:55:43.880 --> 01:55:46.239
dish going now? Just you keep
it clean, you do it. But

1548
01:55:46.359 --> 01:55:51.640
okay, number three? What's number
three is the the debt crisis, the

1549
01:55:51.680 --> 01:55:58.960
American federal debt deficit thing. Sure, you know, with big government comes

1550
01:55:59.680 --> 01:56:02.600
big bills, big debt. And
yeah, and it's kind of like a

1551
01:56:02.680 --> 01:56:06.079
contract, Hey, ninety days,
same as cash. Well, it's kind

1552
01:56:06.079 --> 01:56:11.439
of been like since say Reagan,
you know, since eighty four, the

1553
01:56:11.479 --> 01:56:15.840
same as cash. But now we're
going through a trillion. That's hard for

1554
01:56:15.880 --> 01:56:20.640
me to get around. And I'm
good at math. If anybody really knew,

1555
01:56:20.800 --> 01:56:24.840
I don't think they'd just be going, oh, send me this,

1556
01:56:25.000 --> 01:56:30.960
give me this, we want that. And elections have consequences. Well,

1557
01:56:30.960 --> 01:56:34.600
of course they do. And if
you get me and you know, but

1558
01:56:34.720 --> 01:56:40.079
for your listening audience, I mean, when you look at the results,

1559
01:56:41.000 --> 01:56:45.920
was Trump was he or Iusy really
that bad of a guy? Or is

1560
01:56:45.920 --> 01:56:49.119
it kind of a witch hunt from
the deep state? And I don't want

1561
01:56:49.119 --> 01:56:51.279
to get too political. Yeah,
I get you, Ken, and a

1562
01:56:51.319 --> 01:56:56.680
lot of people feel the same way
that you do. I mean they really

1563
01:56:56.720 --> 01:56:59.880
do. I mean the guys in
like three different court battles right now,

1564
01:57:00.039 --> 01:57:02.279
I get it. Uh, thank
you for that three L three seven one

1565
01:57:02.319 --> 01:57:06.079
three A two five five. I
didn't feel I want to be honest there,

1566
01:57:06.079 --> 01:57:11.760
but he listening a lot of people
tune into this show to learn stuff.

1567
01:57:12.239 --> 01:57:15.920
The first two things that Ken did, I didn't understand where he was

1568
01:57:15.960 --> 01:57:19.199
going with the hot tub, but
who cares. I mean if he if

1569
01:57:19.239 --> 01:57:24.039
I told Susanne I was going to
make my own hot tub over the weekend,

1570
01:57:24.119 --> 01:57:29.199
she'd probably kick me. So there's
certain people that'll buy a hot tub,

1571
01:57:29.199 --> 01:57:32.319
there's certain people that'll make a hot
tub. I'm the kind that buys

1572
01:57:32.359 --> 01:57:36.720
a hot tub. But his first
point was very good. But the third

1573
01:57:36.760 --> 01:57:42.720
point, and my point is you
can tune into that stuff anywhere it doesn't

1574
01:57:42.720 --> 01:57:46.840
matter. You can go to virtually
any AM radio station and here pro Trump,

1575
01:57:46.920 --> 01:57:50.920
anti Trump, pro Biden anti Biden. And I've come to learn doing

1576
01:57:50.960 --> 01:57:55.479
this show over a long, long, long period of time, that's not

1577
01:57:55.560 --> 01:57:58.960
what they're looking for when they come
to this show. Now, there's certain

1578
01:57:59.039 --> 01:58:05.039
things we're always going to discuss because
they do come in to the consumer advocacy

1579
01:58:05.520 --> 01:58:10.159
realm, and those kind of politics
will be brought up, There's no doubt

1580
01:58:10.199 --> 01:58:14.520
about it. I'm looking at Randy's
contract, by the way, I'm gonna

1581
01:58:14.520 --> 01:58:19.159
tell you what it reads, Kelly, I would like to get I'd actually

1582
01:58:19.279 --> 01:58:25.399
like to say John Fuller, if
we can get John Fuller on, and

1583
01:58:25.720 --> 01:58:32.640
also see, I would like Bradley
O'Brien's opinion. Attorneys scare me because of

1584
01:58:32.680 --> 01:58:36.039
the question I'm gonna ask, because
this is so strange. So I think

1585
01:58:36.159 --> 01:58:43.560
John Fuller can probably conceptualize what I'm
trying to ask better than Bradley. See,

1586
01:58:43.600 --> 01:58:45.960
if we can get Fuller on,
tell them it's not about a car

1587
01:58:45.000 --> 01:58:48.439
accident. But I want you to
I want you to forward him this exact

1588
01:58:48.479 --> 01:58:53.239
thing. So, folks listening,
this is a receipt I'm looking at for

1589
01:58:53.319 --> 01:59:00.199
a deposit from Aquaspas. And it
looks like they got a bunch of locations.

1590
01:59:00.239 --> 01:59:02.960
Greeley, for Collins, Longmont,
Thornton, Evergreen, Castle Rocket.

1591
01:59:03.399 --> 01:59:08.439
And here's what he hand wrote on
here. This is what the salesperson wrote

1592
01:59:08.920 --> 01:59:17.800
for Batim two thousand dollars deposit Comma
financing to be run after home closing period

1593
01:59:18.720 --> 01:59:30.000
dependent of financing period. Refundable deposit
if home doesn't close eleven twenty eight to

1594
01:59:30.079 --> 01:59:33.039
twenty three. So eleven twenty eight
to twenty three. And I want to

1595
01:59:33.079 --> 01:59:39.680
ask the caller real quick, Brandy, what date is this is? Did

1596
01:59:39.720 --> 01:59:44.239
he write that date on the day
you were in there giving you the deposit?

1597
01:59:44.560 --> 01:59:47.000
I don't see a date on this
agreement. It's not filled in bottom

1598
01:59:47.119 --> 01:59:53.119
right hand bottom bottom right hand corner
says eleven six. I thought it was

1599
01:59:53.399 --> 01:59:58.760
yeah, So on eleven six this
was done and signed. And he says

1600
01:59:59.359 --> 02:00:03.399
refunded deposit if home doesn't close.
You know what, Kelly, I don't

1601
02:00:03.399 --> 02:00:05.760
need John. If you already have
John, I'll talk to him. But

1602
02:00:05.880 --> 02:00:12.760
I get it now, refundable depositive
home doesn't close eleven twenty eight, twenty

1603
02:00:12.800 --> 02:00:16.439
three, and the home did not
close, right, No, no,

1604
02:00:16.520 --> 02:00:19.319
not being not So, for the
life of me, where does this owner?

1605
02:00:20.039 --> 02:00:25.640
Why won't this owner he put right
on there? Or his sales guy?

1606
02:00:25.760 --> 02:00:30.239
Did someone running his store put on
there? They would do it?

1607
02:00:30.319 --> 02:00:34.920
So, I mean, does he
give you any other excuse whatsoever? In

1608
02:00:35.119 --> 02:00:39.880
this phone number I see on here? Aaron? Is this the guy that

1609
02:00:40.039 --> 02:00:46.000
wrote that? Yeah? Does he
still work for aquaspase? He's looking for

1610
02:00:46.000 --> 02:00:48.159
a new job, but he hasn't
found one, he said, Hold on

1611
02:00:48.239 --> 02:00:53.640
a second, this is crazy,
Kelly. See if we can't. If

1612
02:00:53.680 --> 02:00:56.920
you look at that, you'll see
Aaron's phone number right there, handwritten.

1613
02:00:57.199 --> 02:01:00.840
See if eron'll come on? If
not, ask Aaron? And who is

1614
02:01:00.039 --> 02:01:04.880
bosses? Who do we talk to? How did they justify writing on here?

1615
02:01:04.960 --> 02:01:09.840
They'll refunded if the house doesn't close
by eleven twenty three? In the

1616
02:01:09.840 --> 02:01:13.960
house didn't close? I mean,
are they morons? Are they simply outright

1617
02:01:14.119 --> 02:01:17.039
liars? I would like to at
least know what I'm dealing with. Oh,

1618
02:01:17.439 --> 02:01:25.720
I'm not going to say that.
Go with a sure thing Denver's Best

1619
02:01:25.800 --> 02:01:30.880
roofer Excel roofing dot com. You
don't pay a cent until you're content than

1620
02:01:32.199 --> 02:01:36.920
time for an insurance check up free, no obligation in comparison call Compass Insurance

1621
02:01:38.079 --> 02:01:42.000
paying too much your coverage at dozens
of insurance companies. Find out now three

1622
02:01:42.079 --> 02:01:45.720
O three seven to seven to one
help. You'll think you're his only customer

1623
02:01:45.760 --> 02:01:48.399
when you choose Frank durand the real
estate man dot com to list your home

1624
02:01:48.600 --> 02:01:55.920
with Remax Alliance three oh three nine
two zero sixteen twenty two. You know,

1625
02:01:56.079 --> 02:02:01.000
I'm having a hard time understanding why
a Spots in a million years is

1626
02:02:01.119 --> 02:02:05.000
pulling off what they did. Kelly. I know she's trying to reach out

1627
02:02:05.039 --> 02:02:10.239
to the Fort Collins location that's where
this went down. Did you send John

1628
02:02:10.319 --> 02:02:14.960
Fuller a picture of this? I
can, yeah, send him that.

1629
02:02:15.119 --> 02:02:16.560
John, I know you're there.
I'm gonna pull you up in a minute.

1630
02:02:16.680 --> 02:02:20.560
She's gonna email you something instantly.
I need you just to eyeball it.

1631
02:02:20.560 --> 02:02:25.079
It's nothing to do with personal injury. I didn't want one of our

1632
02:02:25.720 --> 02:02:30.560
our real estate contract attorneys coming on. I wanted to ask you about it

1633
02:02:30.600 --> 02:02:32.399
for a reason. Just look at
what they hand wrote. John. I'm

1634
02:02:32.399 --> 02:02:36.119
gonna come to you, Randy.
I just don't understand what's going on with

1635
02:02:36.199 --> 02:02:41.600
these guys. Kelly's trying to reach
out to him. Kelly just ask him,

1636
02:02:41.640 --> 02:02:43.840
you know, be straight up go. Can you come on the air

1637
02:02:44.039 --> 02:02:46.640
and explain why you suck and why
you lie? Can you just ask him

1638
02:02:46.640 --> 02:02:50.319
that, because I'd like to know
the answers to that, because if they're

1639
02:02:50.439 --> 02:02:55.920
salesperson and I believe this caller,
and if I believe this caller, their

1640
02:02:55.960 --> 02:03:00.199
salesperson wrote on here and I'm staring
at it. I am staring where he

1641
02:03:00.239 --> 02:03:02.439
wrote, if they don't close on
the house, you'll get a full refund.

1642
02:03:02.680 --> 02:03:05.560
And they're saying they're not going to
give him a refund. Now is

1643
02:03:05.600 --> 02:03:12.720
there business at Aquaspas in such trouble
in Fort Collins that they can't give a

1644
02:03:12.760 --> 02:03:15.880
refund after promising it? I would
like you to ask him that question as

1645
02:03:15.920 --> 02:03:19.000
well, or better yet, get
them on the air and I'd be happy

1646
02:03:19.039 --> 02:03:23.720
to ask him the questions. This
is crazy. They literally wrote this,

1647
02:03:23.800 --> 02:03:28.520
and we're not talking about Guido or
somebody selling spas in the backyard or at

1648
02:03:28.520 --> 02:03:32.199
some home show. We're talking about
a company that's got five locations and the

1649
02:03:32.319 --> 02:03:35.439
owner says, no, you know
what, he probably shouldn't have wrote that

1650
02:03:35.880 --> 02:03:40.680
he wouldn't have given the money.
Then that's what I want to ask John

1651
02:03:40.720 --> 02:03:45.800
about. It's crazy, and I'll
tell you what I would love. I'm

1652
02:03:45.800 --> 02:03:47.880
gonna let her try to reach out
first. I'm gonna let Kelly try to

1653
02:03:47.920 --> 02:03:51.560
reach out because maybe I'm missing something. I want to give this company,

1654
02:03:51.640 --> 02:03:58.680
Aquaspies, the benefit of the doubt. I doubt there's a benefit of waiting,

1655
02:03:59.039 --> 02:04:01.800
because I'm airing at what there is
here, unless if they're gonna say

1656
02:04:01.840 --> 02:04:06.319
no, that's not our salesperson.
But Aaron says he's looking for a new

1657
02:04:06.439 --> 02:04:11.560
job. And Aaron is also saying
that if they got to go to court,

1658
02:04:11.880 --> 02:04:15.560
he will admit that he wrote that
on there. But the owner doesn't

1659
02:04:15.560 --> 02:04:19.520
care. And I'm not missing anything, right, Randy. There's no bs

1660
02:04:19.560 --> 02:04:24.720
like your Buddy's with Aaron or something
like that. This was a straight up

1661
02:04:24.760 --> 02:04:29.760
deal. He wrote it on there. Now they're literally refusing to give you

1662
02:04:29.760 --> 02:04:35.199
your money back. That's all facts. It's incredible, It's incredible. I

1663
02:04:35.239 --> 02:04:41.840
can't believe how bad this company is. Why would they do this? I

1664
02:04:41.880 --> 02:04:44.960
don't even get it. I got
to take a few deep breaths. I'm

1665
02:04:45.039 --> 02:04:47.760
honest to God do I'm gonna ask
John Fuller, our attorney, about it,

1666
02:04:47.760 --> 02:04:53.920
as soon as he looks at it, and then I'm just I'm pulling

1667
02:04:53.960 --> 02:04:57.720
my hair. I'm absolutely pulling my
hair, Betty. What's going on?

1668
02:05:00.239 --> 02:05:05.039
Hey, Betty? How are you? Oh? Okay, I'm good.

1669
02:05:05.680 --> 02:05:11.239
You know I didn't know it was
you. You sound different? What is

1670
02:05:11.279 --> 02:05:15.479
you? You Mark? Or you
Tom? Tom? I'm Mark? Betty?

1671
02:05:15.560 --> 02:05:19.359
Oh you're Mark? Oh? Okay, okay, all right, I

1672
02:05:19.399 --> 02:05:23.560
know we sound the same. I
hear that all you do? Okay,

1673
02:05:24.000 --> 02:05:26.600
I have a call. Listen.
First of all, I'm better looking,

1674
02:05:27.600 --> 02:05:30.399
and my grammar is superior. Now
go ahead. Oh and I've got the

1675
02:05:30.399 --> 02:05:34.359
best diction in Denver. Go ahead, Betty. Okay. I have a

1676
02:05:35.359 --> 02:05:39.880
I'm seventy seven years old, and
I don't do computers or and I don't

1677
02:05:39.880 --> 02:05:44.039
even have a cell phone. Okay, but I have a lovely car that

1678
02:05:44.119 --> 02:05:46.239
I want to sell. What is
it, Betty? It's a Ford Crown

1679
02:05:46.319 --> 02:05:53.920
Victoria LCD wow eighty six yikes.
It has one hundred and seven thousand miles.

1680
02:05:53.960 --> 02:05:57.880
Is there anything else you want to
know? One question? Did you

1681
02:05:58.039 --> 02:06:00.960
just drive it to church and back? Only? It only has one hundred

1682
02:06:00.960 --> 02:06:04.880
and seven thousand miles on it?
Okay? It's your value of it.

1683
02:06:04.920 --> 02:06:09.520
How much do you want for it? I want twenty five thousand. Well,

1684
02:06:09.600 --> 02:06:13.159
could last? I know, I
know what else you got, Betty?

1685
02:06:15.359 --> 02:06:16.920
What else? Yeah? What else? I mean, that's nice I've

1686
02:06:16.920 --> 02:06:21.680
got. I'm holding up a Samsung
S twenty cell phone. I would like

1687
02:06:21.760 --> 02:06:30.319
seventeen thousand. Well I had somebody
look up on an app on their phone.

1688
02:06:30.439 --> 02:06:43.119
Sure, and they they valued their
two door Ford Crown Victorias at between.

1689
02:06:43.279 --> 02:06:45.279
They want to between seven? Oh? No, yeah, they want

1690
02:06:45.720 --> 02:06:49.479
they value. Someone look up the
value of her car. Please, someone

1691
02:06:49.520 --> 02:06:55.199
go to KBB dot com and tell
me what her nineteen eighty five Ford what

1692
02:06:55.359 --> 02:06:59.479
was it? LTG? With a
one hundred and six thousand miles? I

1693
02:06:59.720 --> 02:07:03.239
would love to No, I almost
feel like there's a gotcha in that call.

1694
02:07:04.119 --> 02:07:09.119
Twenty five thousand dollars one hundred and
six thousand miles. Uh, you're

1695
02:07:09.119 --> 02:07:13.880
looking for ten they're selling for ten
ten grand and she wants twenty five thousand.

1696
02:07:13.960 --> 02:07:15.640
And that's the high end. And
that's the high end. That is

1697
02:07:15.720 --> 02:07:20.000
the Mac Daddy. It came with
you know, windows, you can roll

1698
02:07:20.079 --> 02:07:25.399
up by yourself and the first ever
blinker, I would assume. But let's

1699
02:07:25.439 --> 02:07:29.880
go back, Betty. It's worth
about ten grand according to KBB. But

1700
02:07:30.039 --> 02:07:33.000
is that a two door don't know, Betty, no idea. Did they

1701
02:07:33.039 --> 02:07:36.279
make a two door different? I
know the four Granada came in a two

1702
02:07:36.319 --> 02:07:41.520
door, so I'm not quite sure, Betty, who do you think would

1703
02:07:41.520 --> 02:07:43.920
buy it? I'm just curious,
who do you think would buy it?

1704
02:07:44.760 --> 02:07:48.520
That old for twenty five thousand dollars? People pull me over on the street

1705
02:07:48.880 --> 02:07:53.159
because it's such a beautiful car.
Okay, Well, you know, next

1706
02:07:53.199 --> 02:07:56.640
time they pull you overund the street, I'd offer to sell it to them.

1707
02:07:56.840 --> 02:07:59.359
Well, I wasn't ready to sell
it then, but I took their

1708
02:07:59.399 --> 02:08:01.199
phone numbers. But you know,
people want to get it for two You

1709
02:08:01.239 --> 02:08:03.159
know, this old lady. They
want to They want to get it for

1710
02:08:03.439 --> 02:08:07.359
you know, twenty five hundred dollars. You know what I mean. Well,

1711
02:08:07.439 --> 02:08:09.800
and I'll tell you what here.
I'm going to do you a favor.

1712
02:08:09.000 --> 02:08:11.479
I'm going to do you a favor
right now because I like you,

1713
02:08:11.560 --> 02:08:16.000
Betty. Here's what I'm going to
do. If you out there listening right

1714
02:08:16.039 --> 02:08:22.800
now, would like to buy a
nineteen eighty five Ford Ltd. For twenty

1715
02:08:22.840 --> 02:08:28.800
five thousand dollars with one hundred and
six thousand miles on it, driven by

1716
02:08:28.880 --> 02:08:33.840
Betty. You can reach us at
help at troubleshooter dot com. That's help

1717
02:08:35.279 --> 02:08:37.960
at troubleshooter dot com, and we're
going to pass out on to Betty.

1718
02:08:39.399 --> 02:08:41.920
Do me a favor and free that
line up. Three oh three seven one

1719
02:08:43.000 --> 02:08:52.520
three talk go with a sure thing
Denver's Best roofer Excel Roofing dot com.

1720
02:08:52.520 --> 02:08:58.359
You don't pay a cent until you're
contents. Time for an insurance check up

1721
02:08:58.399 --> 02:09:03.399
free, no obligation comparison call Compass
Insurance. Pay too much your coverage at

1722
02:09:03.439 --> 02:09:07.520
dozens of insurance companies find out now
three all three seven seven to one help.

1723
02:09:07.680 --> 02:09:11.239
You'll think you're his only customer when
you choose Frank durand the real estate

1724
02:09:11.279 --> 02:09:16.720
Man dot com to list your home
with Remax Alliance three all three nine two

1725
02:09:16.800 --> 02:09:24.439
zero sixteen twenty two. You know, this whole thing with Aquaspase is just

1726
02:09:24.560 --> 02:09:28.199
not a good thing. I don't
know what else to say about it right

1727
02:09:28.239 --> 02:09:33.600
now. Kelly's in there trying everything
in order to talk to someone about it.

1728
02:09:33.680 --> 02:09:37.399
If you're just listening, Aquaspas Ford
Collins, these guys took a two

1729
02:09:37.439 --> 02:09:41.199
thousand dollars deposit, and I'm looking
at the actual agreement. I'm going to

1730
02:09:41.279 --> 02:09:46.600
post it for everybody to see listening
right now. So you can go to

1731
02:09:46.680 --> 02:09:50.439
YouTube dot com type in Troubleshooter Network
and you can go all the way to

1732
02:09:50.479 --> 02:09:54.920
the end of the show on the
video. So before we close out,

1733
02:09:54.039 --> 02:09:58.159
I'm going to put this Aquaspase contract
up so you don't have to listen to

1734
02:09:58.199 --> 02:10:01.800
the whole four hour and figure out
where it is. Fast forward to the

1735
02:10:01.920 --> 02:10:07.279
end, and I'm going to end
our live stream with the Aquaspa's receipt where

1736
02:10:07.319 --> 02:10:13.119
their employee and sales guy literally wrote, and I'm staring at it, refundable

1737
02:10:13.199 --> 02:10:18.880
deposit if home doesn't close eleven twenty
eight to twenty three, and this was

1738
02:10:18.960 --> 02:10:24.640
signed on eleven six. He gave
a two thousand dollars deposit, not knowing

1739
02:10:24.760 --> 02:10:28.560
for sure if they were going to
be closing on the house in time to

1740
02:10:28.640 --> 02:10:33.479
take delivery. So the sales guy, Aaron said, we will return that

1741
02:10:33.640 --> 02:10:37.319
money. Now. The people at
aquaspas the owner, Aaron, who's the

1742
02:10:37.359 --> 02:10:39.840
owner? Do you know? Or
I'm sorry not Aaron, oh Man,

1743
02:10:41.119 --> 02:10:45.680
Randy the caller, who is the
owner? Do you know? So there

1744
02:10:46.039 --> 02:10:48.279
will The name is Matt. That's
all they'll give me, not his last

1745
02:10:48.319 --> 02:10:52.880
name, just Matt. If anybody
knows anything, about Aquaspa, make sure

1746
02:10:52.920 --> 02:10:56.520
we have all of his information.
The other thing I'm going to do is

1747
02:10:56.560 --> 02:11:01.840
send him some forms and you know, kind of help him, not in

1748
02:11:01.880 --> 02:11:05.000
a legal sense, but help him
fill out a claim on it. And

1749
02:11:05.079 --> 02:11:07.079
we're going to be doing that in
the background as we try to put pressure

1750
02:11:07.119 --> 02:11:11.000
on him to do the right thing. We can't even get a comment from

1751
02:11:11.119 --> 02:11:15.199
him. I guess you're hanging up
on Kelly Dragon. Did I hear you

1752
02:11:15.279 --> 02:11:18.680
say you can hear him cussing her
out? Yeah? Yeah, yep,

1753
02:11:18.920 --> 02:11:22.920
like a lot. I just can't
believe these people. I just can't believe

1754
02:11:22.960 --> 02:11:26.760
it. Man, I'm honestly,
that was really fun. What did they

1755
02:11:26.800 --> 02:11:31.800
say, Kelly? What did the
people at Aquaspas in Fort Collins have to

1756
02:11:31.840 --> 02:11:35.199
say? Well, first of all, he would not give me his name.

1757
02:11:35.319 --> 02:11:39.279
You called up and talked to you. He would not give me his

1758
02:11:39.399 --> 02:11:43.560
name. Yeah, well they don't
give so worrying to answer the phone.

1759
02:11:43.600 --> 02:11:48.479
What do they say? So basically
the first time I called him, because

1760
02:11:48.479 --> 02:11:50.600
I've called him now three times?
Why why do we call him three times?

1761
02:11:50.640 --> 02:11:54.600
Because he wouldn't give me the name
of his attorney that he said to

1762
02:11:54.880 --> 02:11:58.239
reach out to. That's what he
was saying okay, So he says,

1763
02:11:58.279 --> 02:12:01.119
reach out to my attorney. Correct, and then he hangs up on you.

1764
02:12:00.960 --> 02:12:03.239
You call back and say, give
me your attorney's numbers so we can

1765
02:12:03.279 --> 02:12:05.439
reach out. Yes, and then
he hangs up, and then you call

1766
02:12:05.479 --> 02:12:09.000
back. No. No. On
that call, he basically accused me of

1767
02:12:09.039 --> 02:12:13.279
harassment and said that he was going
to get a sheriff on the line from

1768
02:12:13.359 --> 02:12:16.239
Larimer County. Oh well, that's
great, you know what he should because

1769
02:12:16.279 --> 02:12:20.000
he should be arrested in my opinion. And they're lipping this guy off.

1770
02:12:20.239 --> 02:12:26.600
And then I called a third time
and that's when he basically started saying that

1771
02:12:26.800 --> 02:12:33.279
Randy has already dealt with this problem. They're aware of the situation. They

1772
02:12:33.279 --> 02:12:35.960
have recorded calls. Hey, Randy, what does this mean they've already dealt

1773
02:12:35.960 --> 02:12:41.039
with it. Give me a heads
up on what he's talking about. I

1774
02:12:41.119 --> 02:12:43.520
have no idea what he's talking about. Nothing. There has been no agreement,

1775
02:12:43.640 --> 02:12:46.159
like they're going to pay you back
in a couple of weeks. Just

1776
02:12:46.239 --> 02:12:52.239
purely go pound sand What have they
told you? So I've called? I

1777
02:12:52.319 --> 02:12:54.520
called him one time. They found
you know, the gaming, the gaming

1778
02:12:54.600 --> 02:12:58.720
to some lady who does the refunds. Yeah, for your name Hashim or

1779
02:12:58.760 --> 02:13:03.359
something. This is her name.
Yeah, And once she said, let

1780
02:13:03.399 --> 02:13:05.600
me call you right back. Let
me get this to Matt. And I

1781
02:13:05.880 --> 02:13:07.560
already spoke to Matt one time.
He said, he said he'd take care

1782
02:13:07.600 --> 02:13:11.439
of it. So what she said
would rashiem say? She didn't call me

1783
02:13:11.520 --> 02:13:13.359
back. She wouldn't call him back. So then I called a couple days

1784
02:13:13.439 --> 02:13:18.319
later. Then what And they started
screaming the calls. So now they don't

1785
02:13:18.359 --> 02:13:22.439
answer what? So I called him
a different number and I said, this

1786
02:13:22.479 --> 02:13:24.399
is John call. I mean talked
to her and they got back on the

1787
02:13:24.399 --> 02:13:26.239
phone. They go, Randy,
yeah, I was slipping and I go

1788
02:13:26.319 --> 02:13:28.279
yeah, and they go, oh, she's not in And I go,

1789
02:13:28.399 --> 02:13:31.000
Dann, you guys are screaming the
calls. So then what I mean,

1790
02:13:31.039 --> 02:13:35.239
nothing? Nothing. So I finally
get ahold of her like a week later.

1791
02:13:35.359 --> 02:13:41.119
Yeah, and she says, hey, she says, these contracts are

1792
02:13:41.680 --> 02:13:45.399
full proof. I go, exactly, exactly, They're full proof, right

1793
02:13:45.439 --> 02:13:48.039
on the paper, and she goes, well, Matt will be in touch.

1794
02:13:48.399 --> 02:13:54.000
You know what this is? This
is absolutely crazy. I cannot believe.

1795
02:13:54.039 --> 02:13:58.199
In my opinion, Aqua Spies is
the biggest rip off I have heard

1796
02:13:58.239 --> 02:14:01.159
of all day. And that's all
I hear about. I am staring where

1797
02:14:01.199 --> 02:14:09.119
they wrote on their refundable deposit if
home doesn't close. And guess RT they're

1798
02:14:09.119 --> 02:14:13.119
the one that construed the contract.
If there's so, if it's ambuity,

1799
02:14:13.479 --> 02:14:18.720
ambiicus. Now I can't even speak. I'm so frustrated. Ambiguous, ambiguous.

1800
02:14:20.039 --> 02:14:24.439
It's ambiguous, and whoever construed it
is the one that is going to

1801
02:14:24.520 --> 02:14:28.239
have to fight that side of it. These guys really suck. It is

1802
02:14:28.359 --> 02:14:31.640
obvious to Joe Blow reading this.
They'll give them, they'll give them the

1803
02:14:31.680 --> 02:14:35.800
full deposit back if he doesn't close
on the house. And Mark I do.

1804
02:14:35.199 --> 02:14:41.439
I quote to the gentleman that spoke
with me, yes, I told

1805
02:14:41.520 --> 02:14:45.600
him that I'm staring at the contract
right now and what it said, and

1806
02:14:45.640 --> 02:14:48.800
he literally said, I don't care. Of course, you know what you're

1807
02:14:48.840 --> 02:14:52.560
talking. They don't care about customers, they don't care about anything. In

1808
02:14:52.600 --> 02:14:54.920
my opinion, listen, aquaspose.
In my opinion, you suck. I

1809
02:14:54.960 --> 02:14:58.680
wouldn't buy a SPA from you if
it was eight dollars because I'm afraid you

1810
02:14:58.680 --> 02:15:03.039
would deliver it because you don't do
what you say. That's what I see,

1811
02:15:03.199 --> 02:15:07.399
that is what I am thinking has
happened here? Now what's baffling.

1812
02:15:07.520 --> 02:15:11.199
Here's the baffling part. Think about
it, folks. They got five locations.

1813
02:15:11.600 --> 02:15:15.119
They write on the contract they'll give
it back if he doesn't close on

1814
02:15:15.159 --> 02:15:16.760
the house. The sales guy says, yup, we're gonna go ahead and

1815
02:15:16.800 --> 02:15:20.279
give it back to you. Then
eventually the owner says, no, I

1816
02:15:20.279 --> 02:15:22.600
don't want to give it back to
you. Take me to court, which

1817
02:15:22.640 --> 02:15:24.760
is what this guy's gonna do.
But I want everybody to know out there,

1818
02:15:24.800 --> 02:15:28.319
and I want him to think about
this. Five locations that I see

1819
02:15:28.359 --> 02:15:35.000
on this receipt actually six locations,
Castle Rock, Evergreen, Thornton, Longmont,

1820
02:15:35.039 --> 02:15:39.800
Greeley and Ford Collins. Is business
so bad at aquas spots? Is?

1821
02:15:39.840 --> 02:15:43.640
It's so bad they can't refund two
thousand after agreeing to do it.

1822
02:15:43.720 --> 02:15:48.239
Now, think about that two thousand
dollars. This looks like it's a nineteen

1823
02:15:48.359 --> 02:15:54.640
thousand dollars spot. They're selling pieces
of plastic with water in them for nineteen

1824
02:15:54.760 --> 02:15:58.600
thousand dollars and they can't afford to
give two thousand dollars back. There's something

1825
02:15:58.640 --> 02:16:01.680
wrong with this company. This company
could be on the brink of big problems

1826
02:16:01.880 --> 02:16:05.520
now. That's just an assumption of
mine based upon this call. I would

1827
02:16:05.600 --> 02:16:11.840
be very careful dealing with Aquaspies because
they might fold up. If they can't

1828
02:16:11.920 --> 02:16:16.560
do what they say and it's only
two thousand dollars, there's something really wrong.

1829
02:16:16.960 --> 02:16:20.520
Do me a favor out there,
Would you call these guys up.

1830
02:16:20.560 --> 02:16:24.640
I'm gonna give the phone number and
just ask them, ask them politely,

1831
02:16:24.720 --> 02:16:28.760
I mean, be one hundred percent
super polite. What is going on?

1832
02:16:28.039 --> 02:16:31.960
They don't seem to want to talk
to us, Kelly. I don't want

1833
02:16:31.000 --> 02:16:35.680
you calling there anymore. But if
anybody can get through to them and just

1834
02:16:35.920 --> 02:16:39.639
actually figure out what's going on or
their side of the story. Unfortunately,

1835
02:16:39.959 --> 02:16:43.000
I don't think there is a side
of the story. And the only way

1836
02:16:43.040 --> 02:16:46.840
we're going to force them to come
up with their side is this guy needs

1837
02:16:46.879 --> 02:16:54.000
to sue them. But Aquaspies in
Fort Collins nine seven zero two two six

1838
02:16:54.600 --> 02:17:00.840
thirty three point fifty three nine seven
zero two two six thirty three fifty three,

1839
02:17:00.959 --> 02:17:03.600
please let me know what's going on. Maybe you can reason with them

1840
02:17:03.600 --> 02:17:07.120
and find out. Then the other
thing I want to do is follow up,

1841
02:17:07.239 --> 02:17:11.799
Kelly, with that salesperson, and
that salesperson told you that if you

1842
02:17:11.799 --> 02:17:16.840
bring him to court, they'll actually
show up right what he says, that's

1843
02:17:16.840 --> 02:17:20.360
what he says. I don't know
if I can believe the word he says,

1844
02:17:20.559 --> 02:17:22.000
now that I think about it.
Aaron, You know, Aaron,

1845
02:17:22.079 --> 02:17:26.559
it sounds like you're trying to do
the right thing. But Aaron's the one

1846
02:17:26.559 --> 02:17:30.440
that wrote on here that you'd get
your money back as a representative. And

1847
02:17:30.479 --> 02:17:35.600
then who signed the bottom? Is
that Aaron's signature down there at the bottom.

1848
02:17:35.120 --> 02:17:39.159
Yes, yeah, so Aaron wrote
it. Aaron signed it, and

1849
02:17:39.239 --> 02:17:43.719
it's Aquaspa's contract and mark it's really
amazing. Yes. The registered agent is

1850
02:17:43.840 --> 02:17:50.840
Matthew Davis, Matthew Davis and four
Collins. Matthew Davis, Matthew Davis were

1851
02:17:50.879 --> 02:17:54.159
coming for you, buddy. Free
commercials for as long as you want to

1852
02:17:54.200 --> 02:17:56.120
be a dirt bag, for as
long as you want to be a dirtbag.

1853
02:17:56.159 --> 02:18:00.479
Free commercials for you, brother.
You wrote it on there. Sales

1854
02:18:00.520 --> 02:18:03.600
guy wrote it right there. Your
sales guy signed it. It's been months

1855
02:18:05.120 --> 02:18:07.799
and you don't want to refund a
lousy two thousand? Why why? That

1856
02:18:07.959 --> 02:18:16.360
is the bigger question. Why why
go with a sure thing? Denver's Best

1857
02:18:16.440 --> 02:18:20.440
roofer Excel roofing dot com. You
don't pay a cent until you're content.

1858
02:18:22.840 --> 02:18:28.120
Time for an insurance checkup free no
obligation. Comparison call Compass Insurance paying too

1859
02:18:28.200 --> 02:18:33.440
much your coverage at dozens of insurance
companies find out now three all three seven

1860
02:18:33.440 --> 02:18:37.000
to seven to one help. You'll
think you're his only customer when you choose

1861
02:18:37.000 --> 02:18:41.440
Frank durand the real estate Man dot
com to list your home with Remax Alliance

1862
02:18:41.680 --> 02:18:46.639
three all three nine two zero sixteen
twenty two. Hey, Kelly, here's

1863
02:18:46.680 --> 02:18:52.319
what I want to do. Get
Randy's information, get everything anything I want,

1864
02:18:52.360 --> 02:18:56.079
any other paperwork he's got. I
want Tom to kick off the show

1865
02:18:56.120 --> 02:19:01.120
tomorrow talking about aquaspots. Get Randy
back on tomorrow morning. I'm going to

1866
02:19:01.239 --> 02:19:05.959
send him some information, so get
me his phone number. I'm going to

1867
02:19:05.000 --> 02:19:09.280
talk to him. But these guys
at the Fort Collins location, and I

1868
02:19:09.280 --> 02:19:11.680
don't know if Aquaspoz owns all of
them, if they're individual, but I

1869
02:19:11.719 --> 02:19:16.079
can tell you something, this one
in Fort Collins. They sound like dirt

1870
02:19:16.079 --> 02:19:18.399
bags to me, one hundred percent
dirt bags. Yeh. I'm talking to

1871
02:19:18.440 --> 02:19:22.760
you matter, Mike or whatever his
name is, your employee put he'd return

1872
02:19:22.840 --> 02:19:26.559
the money. He put it down
that he'd return it, and he signed

1873
02:19:26.559 --> 02:19:31.479
it. Remember, you can go
to YouTube dot com right after the show,

1874
02:19:31.520 --> 02:19:35.600
and I'm going to put that up
so everybody can see the Aquaspos thing.

1875
02:19:35.639 --> 02:19:39.639
It might take me a while because
I want to kind of blank out

1876
02:19:39.360 --> 02:19:46.399
some private information on there from the
caller. But it's absolutely ridiculous. It's

1877
02:19:46.559 --> 02:19:50.479
ridiculous that his salesperson would write that
on there, sign it, and then

1878
02:19:50.520 --> 02:19:54.040
you won't return the money. And
I'd love to hear the excuse, but

1879
02:19:54.159 --> 02:19:58.559
you won't even give us one.
And more importantly, you won't even give

1880
02:19:58.639 --> 02:20:01.879
them one. Now. I need
the shift gears here, Tom and Ernie.

1881
02:20:01.879 --> 02:20:07.680
I promise we're going to have you
up right after Randy tomorrow morning.

1882
02:20:07.719 --> 02:20:09.799
Tom will get you up. Please
get their information. I got to talk

1883
02:20:09.840 --> 02:20:15.040
to Tyler Burn. He's with Premiere
Window and Cleaning. They're on a referral

1884
02:20:15.079 --> 02:20:18.000
list at referral list dot com.
He started this business when he was seventeen.

1885
02:20:18.280 --> 02:20:22.600
He's twenty four. Now they're absolutely
killing it. He's had jobs out

1886
02:20:22.600 --> 02:20:26.079
there, one hundred and fifty thousand
dollars jobs. So you're doing a lot

1887
02:20:26.120 --> 02:20:28.879
of commercial stuff right, Yeah,
we're doing a lot of commercial, about

1888
02:20:28.920 --> 02:20:33.120
seventy five percent commercial, twenty five
percent residential. Jo How do you come

1889
02:20:33.159 --> 02:20:37.000
in compared to the competition, Like
if someone owns, you know, an

1890
02:20:37.000 --> 02:20:41.360
apartment building or a strip mall or
anything. I mean, are you guys

1891
02:20:41.440 --> 02:20:43.719
generally cheaper? So we are not
cheaper, but the value that you get

1892
02:20:43.719 --> 02:20:46.319
with us is so much greater.
What's the idea of the value. Just

1893
02:20:46.360 --> 02:20:50.120
a better job, Yeah, just
a way better job. We take off.

1894
02:20:50.280 --> 02:20:52.079
We have we have property managers,
we have everything that come out to

1895
02:20:52.079 --> 02:20:56.319
make sure the job goes smooth perfectly. For the commercial property, No,

1896
02:20:56.440 --> 02:21:00.479
there's no problems exactly. How about
high rises? Can you actually work on

1897
02:21:00.559 --> 02:21:01.719
them? Yep? So the biggest
one we've done is up to forty story.

1898
02:21:01.799 --> 02:21:05.680
You've got that drone? Yep.
We got all kinds of crazy stuff.

1899
02:21:05.799 --> 02:21:09.360
Listen, you guys want your windows
clean residential, commercial, check out

1900
02:21:09.360 --> 02:21:13.959
Premiere Window Cleaning on a referral list
or call him at seven two zero nine

1901
02:21:13.079 --> 02:21:20.520
five three zero zero seven eight seven
two zero nine five three zero zero seven

1902
02:21:20.559 --> 02:21:20.680
eight. We'll see you here tomorrow