Yea ripped up new need advice, so you don't have come running. Just
as fast as we can. Shooter's gonna help coming. Man. This is
the Troubleshooter Show. No Tom Martino. Hey, this this Tom Martino at
the Mothership today. If you're streaming, I'm here. It's hour brought to
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to now seeing me and my other studio. So anyway, welcome. We
got Mark Schamanski with us from Genesis Total Xteriors dot com. We have a
deputy doc in the studio, and did Mark sign on you? He's on
I am here, He's in parts unknown. He's actually out in California.
He's they're on an extended motor home trip. He signs in every now and
then, and it's it's fun. He posts videos if you ever want to
look at him. So anyway, let's talk. I just want to say
one thing. So today, this news conference would normally just be a normal
news conference, right because he has world leaders and he's meeting with world leaders,
and he's gonna just do a news conference. But now they're turning it
into an entire referendum on the man's fitness and health. And I'm talking about
the president. And I just I said something at dinner last night because I
was out with a bunch of old farts, and I said, how many
normal scripts do we have in a day? Just normal? You know,
I brain fart here and there. Now, this guy who's eighty one,
just if he just has a normal just a normal kind of slip up,
just normal, like nothing major, right, it's going to be it's going
to be terrible for him. This the pressure that he's under right now is
not just normal pressure. He has to be perfect. It's not only the
slip ups. It's to look on his face. Well, it says vacant
look of somebody who has dementia. It does he does have that look and
you can't hide that. Gill No, that that's what I'm saying. It's
more than just his verbal it's it's his physical appearance. Well, it certainly
would help if he just closed his damn mouth, because there's looking over at
Trump and it would just be But see, I think they set him up
at this point, guys. I think they set him up to fall hard.
I think the Obamas are behind it. I can't even imagine anyone wanting
someone to fail like that. They knew he wouldn't. They knew he wouldn't
step out. He already had the delegates. I think they totally set him
up. I know that sounds conspiracy, but we find out today George Clooney
ran all that op ed that he wrote by Obama before it was released to
the paper. That's that's insane, and Obama didn't care. And also,
I I remember, you know, I'm on mailing list for both sides,
being independent, and I get the Biden Harris emails, and George Clooney was
a part of those. In the beginning. He would say, this is
George Clooney joined me and Julia Roberts, and you know we're going for Clinton,
and I'm excuse me for Biden and bab blah blah. See that little
normal scrupt right there. That would be a death noel for him anyway.
So but in how fake? How fake? Was that op ed? And
when I say fake, how fake is George Clooney that three weeks ago he
was sitting there saying how bad the guy was, but he was raising money
for the campaign. Now he throws them under the bus. That with it
itself is remarkable. Yeah. So they're calling this news conference and I'm just
making mention of this. By the way, I'm not making fun of the
guy. I actually feel bad for him. I don't feel bad in that
he needs to do something, but I do I feel bad for him.
Mark, would allow your husband to go through this? Now? Some people
say she's the reason because she she wants the White House daycare. I don't
know what's Oh his MIC's unplugged. Hold on, okay. I wondered why
that was going. Why we could hear? Go ahead? Mark, you
say, I just said, you know, to have Jill Biden. What
wife would do that? Right? Yeah? I mean, you know,
you honor and protect your your spouse, you know, and like like she
doesn't apply once does she say, Honey, you know you've accomplished. You've
been in government for fifty years now, nearly fift whole life. He's never
had a real job. He never and you but you guys don't realize he
has to mention. He's not thinking like you guys are thinking right now.
He's thinking he's doing a great job. No, but his wife does not
have dementia, and she she just doesn't want to leave the White House.
Of what the Trump d OJ is going to do, I don't think so.
I although although I will say this, I mean, I mean that's
what I hear from people, uh, including my own family, that Trump
now is gonna assassinate his enemies. I'm assassinated. But the DOJ is gonna
go after I don't think they went after they should. So wait a minute.
You don't believe in tit for tattering for I mean they went after him,
They at the whim just perpetuates. I just think it perpetuates that crap.
I and you know, truly, to be honest with you, And
again, this has nothing to do with politics. I don't believe that Joe
Biden is an evil person. I think he's just like every other politician.
See, I don't think anyone is as good or as bad as anyone says
anyway. I just I think they're all really they all do what they have
to do. They all do. I mean, we just don't know about
all of them. You know, there's no there's no saint in office anywhere.
I mean, the only saint close to a saint we had in office
was the worst president of it in all history. And but he was the
Carter. He is the best man, but the worst president. I mean,
you know, I don't know if you can't have a good person.
And look, every one of the congress people, men and women go in
with X amount of dollars and they exit is multimillionaires. Everyone. Look at
what AOC did. She was a bartender, I know, and bro a
multimillionaire right right, or in the Bronx or wherever. Anyway, I want
to talk to Janet loud crap. Janet's got a medical issue, and then
we have other calls. Let's get those calls up, Katchina Glori, We'll
get that done here. Okay, Now we have Janet, Hey, Janet,
welcome to the show. And what is going on with you, Janet.
We solve problems, answer questions, take complaints, and I hope we
can help you. Well, last year I had my thy right removed.
I had a big noise on the bottom of it. The doctor removed it
that It is a really easy procedure. It ended up lasting like five hours.
Wow. Yeah, Now, by the way, was that was that
cancerous? That that nodule? It could have been, but it wasn't,
by the grace of God. Well, well, why didn't they do a
biopsy and leave it alone? Or was it interfering with you? It was
interfering with my swallowing Okay, okay, I see and Doc, they don't
just do those lumpectomies. They take the whole thing out. Yes, when
it depends if it's interfering with us swallowing right, they'll take the whole thing
out. Okay. If it was just a small nodule, they would do
a quick biopsy and then decide what to do. Okay. So it was
pretty big because they had to open up my chest a little oo. So
wow, anyway, we get that done one hour, Susan ended up being
four to five hours. Okay, So we got it out. Well,
we thought we got it out, She said, I did really good.
Three four months later, I'm still having trouble swallow really and yeah, stuff
like that go back, she says, Okay, it's normal, You're okay.
It's gonna get better. It's gonna get better. I go on hormone
pills, and I keep gaining more and more weight. I go from one
fifty to two hundred and eight pounds, she says, start exercising, starts
doing all this different stuff, and I still keep getting bigger and bigger,
selling worse and worse, hires higher, and keep up being the hormone pills,
end up doing one hundred and fifty miligraunds a day of hormone pills.
Wait, whoa, whoa, whoa, So hold on, I have a
fear. I have a fear. You're going to tell me that they didn't
take out your thyroid. They left a piece in there. They left Wait
wait, they left a piece of thyroid. Is it enough of a thyroid
that is actually producing hormones exactly? Wait a minute, really, Mark,
is that possible dot that a partial thyroid can still function? Well? Yeah,
but I can't imagine that it produces enough to make it. Is it
like a liver where you can actually have parts of it. Well, she's
taking thyroxin apparently, So what doesn't make sense is that if she's complaining that
that the thyroxin isn't enough, No, she's complaining that she was overdoing it
and gaining weight because of it. Right, No, it's usually the other
way around. Oh, the other way around. So thyroid, you tend
to gain weight a little bit. So anyway, let's going to keep going
with your story. Okay, So I'm a yuriant to the surgery. So
I'm having a lot of trouble swallowing again. I could actually cough up the
pills. I could cough up my food. I can't lay down because it
feels like you know how you fill a water balloona and you put it on
a flat water. Okay, have you seen I'm going to ask a logical
question. Have you seen another doctor? Yes? I have. I went
to my thyroid doctor and they did a swallow study and she said said,
Janet, you still have a thyroid. And I said what And she said,
she's left to pick your thyroid in there you and we're overdosing you,
over maxim you on thyroid pills and That's why your face is numb. That's
why you're just as sure sky high. That's why you're getting in all this
wage. You need to go see the surgeon, make an apployment, get
in their astaff and talk to her. All right, hold on, we've
got to figure out what to do with this. Is this now practice?
Is this what? And is it? Is it actionable? I mean?
Or do you just go in and have it done? Is it a normal
risk? All of this will talk about coming up on the Troubleshooter Show.
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Man dot com to list your home with Remax Alliance three all three nine two
zero sixteen twenty two. Hi Tom Martino here, three oh three seven one
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six. All right, listen, we're getting an attorney on four. We're
getting it. We're getting it on for uh uh Janet, and listen,
Janet, this is a weird one and I want to know what an attorney
thinks about this as far as going forward and what you should ask for or
deserve. And I know you have other questions, but just hang on.
Yesterday somebody called up and said, Tom, I went to this place I
found on Facebook called Ticket Secrets and I ordered tickets. And then after that
the floodgates opened. People started calling us. Natasha was the original caller.
We have her on the line. And then Natasha sent me an email.
I couldn't believe. But before Natasha, you're up. But I want you
to listen to Terry. Terry, go ahead, what's going on with you?
Terry? Hi? How are you good? Terry? What's happening?
Okay? So I'm going to tell you my story with Ticket Secrets. Yes,
I first tried to purchase from her years ago. I asked her for
tickets to a Bruno Mars concert and the price that she gave me was unbelievable,
and I was like, you know, I don't feel right about this,
So I didn't buy from her, and I moved on with my life
whatever. So years went by. I had friends, Hey, have you
ever heard of tickets secrets? And I was like, yeah, I heard
of them, and they're like, you should do business with them. They're
great. So, you know, I always hesitated. And then I bought
some Denver Nuggets tickets from Okay. You know, she sent me the tickets.
Everything was fine. Granted I want the tickets like twenty five minutes before
the game started, but I had tickets. So that was experienced one.
It was great. So I decided to buy more tickets from her to justin
Timberlake, out of town, Okay. So I fly out of town and
you know, two days before the show, I write her, Hey,
I'm checking out on my tickets. No response. You know, time keeps
going. I write her again, Hey, any news on my tickets?
Concerts coming up? No response? You know that seems to Terry. That
seems to be the how it worked. People had used her before successfully and
then all of a sudden something happened. Right, so you know, now
I have, like I bought usher tickets from her. I'm not going to
get those. So you know, it's just a point of you know,
you trust somebody you have right, right? And so when did you ever
get to talk to her? No? Well, there was time before the
concert and I was like, hey, you know, I know I paid
you this much for these tickets, but you know, can I pay a
little bit more and maybe get these tickets? And she was like, well,
you only paid this much and I said, yeah, I understand what
I'm telling you. I'm going to pay you more if you can get me
better seats. And she said, well, well that's my deal is,
I'll get you the best seats I can. Okay, now let's talk hold
on, Okay, Natasha, this sounds familiar to you, doesn't it,
a sir, Now, Natasha, you did manage to talk to her,
right. I was in communication with her up until right after the Morgan Wallen
concert when she ghosted everybody else. I have about four or five different phone
numbers for her. Also the Facebook messenger. I tried to research through TikTok.
I tried to when I asked you yesterday, when I said, you
know, we have to show if she's going through a bankruptcy or a legal
problem, she has an attorney on all that. I said, how do
we know she scanned a lot of people? And you said, well,
it's all over Facebook and this, And I said, well, could you
get me three or four names? And you come back with a spreadsheet.
Now, listen, I'm not exaggerating when I say this, who organized this?
I mean this is a spreadsheet of one hundred people. I mean Diana
Marie had reached out to me back when I had posted something on Tulia's Ticket
Secret Facebook and she said something about getting everybody together. Did this woman put
this? It's such a comprehensive list. It's the amount of money At first,
it's their name, the amount of money, the date, the invoice,
transaction number, and the event. So every single one of us individually
go on there and put the information in and she is keeping that spreadsheet so
that way we can try to do either small claims, but now seeing how
much she took from everybody, we don't know if we should file a class
action lawsuit against her. Here's we haven't even mentioned the amount, but tell
people how much it is. Tom, Okay, well, the if you
add up just what she has here, it's fifty five thousand dollars. But
fifty five thousand bucks. No, no, But here's what I want to
say. Oh, that's not enough. Since I have sent that to you,
there is now ninety people on that list, okay instead of seventy.
Okay, let me explain something to you. That's what I said around one
hundred. So listen, here's what I want to tell you that forget class
action. Okay, class action people only go after class action if the corporation
is big enough, where the award is big enough, because the attorneys have
to get paid at the end. But also it has to be big I
mean fifty five and an ability to pay. There's nobody in the world that
will do a class action for ninety people and the woman doesn't have ability to
pay. I mean, you're not going to get it, and there's no
benefit. Here's the other weird thing. There's no benefit to a joinder suit,
which means you just all get together. It's not a class action.
It's just that you all get together and sewer and here's why. Because the
chances of getting paid again are next to nothing, so then you end up
with nothing. The best way to get paid is for one person. I
know this sounds crazy and selfish, but for one person. Let's, for
example, we have somebody on here O six grand. They go on,
I think it was it six well almost, they go on, let's say
if they're owed three grand, fog and whatever it is, and they see
her in small claims court, get a judgment and try to scare her into
paying up. But I don't think she has money, and I think she's
a crook and or she fell on bad times. But I can't believe that
these dates are so extensive. I can't believe that she did not know she
was in trouble and she or she knew, and she kept collecting money.
And it looks like her trouble started back in fall of twenty twenty three,
and she was collecting money through no yeah, even as far back as September
twenty twenty three, and then through June I see as the latest date,
and June she was still collecting money. And when did she finally tell you,
Natasha, this scumbag? When did she finally tell you she retained an
attorney. She posted it on her Facebook page. Oh, it is on
her Ticket Secrets Facebook page, saying that she retained legal counsel and that we
will get some sort of letter. And we were all waiting on this letter,
and we reached out to the attorney after looking into that Richard Growth.
He is a divorced separation attorney. He is not even a bankruptcy attorney.
Okay. So, and I sent you over three more emails as well about
her business. It was delinquent for almost two years. Does anyone have a
picture of this woman? I would like to warn she has a personal Facebook
page as well, under Talia Jeger. Okay, under, I'll have Suzanne
pull some pictures. Yeah, Howard do that? What's the name again,
Paulia Jaeger? Okay Jaeger coll here. I can't believe I didn't write that
down yesterday, okay, okay. And I looked. I searched bankruptcy records
yesterday. There's been nothing filed under her personally or that company. Yeah.
I think most of us yesterday on that Facebook group were watching you guys live
on YouTube, and a lot of them were saying, what do we do?
Now like, well, well, we got to come up with a
plan. I mean, I think we get law enforcement involved. It sounds
to me like a scam. I mean, you know, what did she
know? When did she know it? Did she still collect money? You
know, when you collect money knowing you're not going to fulfill a contract,
that's that's fraud. And I can't believe this list. Holy crap. So
we're gonna stay in touch with you. We're going to get an attorney on
to talk about this. But really, first and foremost, I'd like to
reach out to Richard Gross. Did you do that? H Kitchina? Did
you ever call this dick Gross? Yeah? She did, and there was
no answer and the voicemail was full. Oh really, so the attorneys everything
that one of us are running into correct. And also the Talia her voicemail
is also full on the one number, Kalia Talia with a tea Talia,
Oh Talia. Okay, So Talia is is some kind of weirdo. I
mean, she's went It sounds like a Ponzi scheme to me. Yeah,
but but she was doing tickets at one time. Well, I think she's
collecting money from people to purchase tickets for other people to give to people to
bait them into thinking that she's legitimate, and then they fall into a trap.
And it's kind of like this big Ponzi scheme. Can I mention one
more thing while I still have you guys? Go ahead. I want everyone
to hear this guy. I want we got to do something about this woman.
Go ahead. She also during like the Nuggets playoff games, she would
do giveaways on like she had a separate Facebook thing and she would charge people
anywhere from one hundred, like twenty five to one hundred dollars and say,
hey, pay me this money. Yeah, and I'm going to give away
tickets to somebody whoever. This wheels right right? Gotcha? Do did these
people ever get these tickets? I don't know. So that's like a whole
nother thing that she was pulling. You know. Again, this goes,
this goes beyond a simple bankruptcy or something. And this attorney, I mean,
if she retained an attorney, he owes it to these victims to talk
to them or to talk to me, And we got to get word out.
Try him again, this gross dick, and see if see if we
can get them on the phone. Hold on, folks, this is a
scam, a big one and as with many many scams. My god,
they they this Facebook marketplace, they should call it Facebook scam place. That's
really what they should call it. Go with a sure thing Denver's Best Roofer
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to seven to one. Help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to list your home with Remax
Alliance three oh three nine two zero sixteen twenty two. Hey Tom Martino,
here your troubleshooter. Three oh three seven to one three talk three three seven
one three eight two five five. Let's get to the phones. And were
you able to get Marco Bittendonelli on for that one uh malpractice issue? He
has not answered me back yet, But I did talk to Gross Stick.
You did talk to Gross Dick Hey the attorney I did, Richard Gross,
the attorney for four OxyS me for this scam scammer talia. Yes, he
he will not come on. No, that's okay, he won't come on.
But did he have a comment for these people. Yes, the Lord
came down from heaven and gave us the law that also offers bankruptcy. He
said that, uh huh, the Lord huh came down. It just means
he's going to file bankruptcy on her behalf. That's what it sounds like.
Yep. Okay, so he said and gave us the law of bankruptcy.
Now bankruptcy is and he said that all victims will get whatever that the bankruptcy
court will guner ate or ward. Well, so in a bankruptcy, here's
what they do. They look at you know what. Let's get wink On,
get Mike wink On. I want to ask him about that. Because
there's a certain intent you can challenge bankruptcies and bankruptcies. People think when a
bankruptcy is discharged that's a bad thing. That's a good thing for the person
filing. If you file bankruptcy and the bankruptcy is discharged, it means that
all of your debts are discharged. They go away. If the bankruptcy is
dismissed, you're screwed. That means or the creditor is dismissed. It means
that that they are not part of the bankruptcy and you must pay them.
It is possible when you go bankrupt to have some debts that are discharged and
some debts that are dismissed, depending on your culpability. If you are simply
the victim of a bad economy or whatever. Like, if a business was
collecting deposits with every intention of finishing the work and then they went bankrupt,
that's different than a guy who says, I better collect as many as possible
before I go out of business. And that's the age old challenge of bankruptcies.
Really. Now, I want to answer a question for Gary, Gary
welcome, What is your question on small claims court? Yeah, I'd like
to know how to go about doing it, and plus I want to know
if it's seasable. I've got I think I must be one of the number
one I mean not people having trouble with Camping World. Oh, there's a
ton of people having trouble. What was your problem with Camping World? I
needed on it for a motor I bought, and I called around a lot
of different people around my area and they were all a month plus out.
So I thought, well, I'll call Camping Roll see what they are.
And they said, yeah, we can get a right to it as soon
as we get it ordered and do it. I said a lot, I'm
fine. So she craved it all up and she and the girl that I
talked to said that if it wasn't available to her, I'd have to go
to their online store and order it and they could ship it Camping World their
online service to them, and they would solve it. So they give me
an askimate and all this and to the whole process. They asked me,
what link is it from? You know where the arm was, because there's
no audion at all. All there is is just I guess the guy I
bought and said he had got blown off. I don't know if it's been
blown off. Looks like to me besides white something and took it off.
But that's but anyhow, Uh yeah, so let me let me get right
to it. Did you ever end up ordering an Awning? Yes, I
got the audi delivered to them. They give you an estimate, uh of
six hundred dollars installed. I said, yes, go ahead. Well,
I took the motor home there. Okay? How much was the awning itself?
How much was the awning itself? Two thousand dollars okay, which I
paid for. And but my thing was is they wanted six hundred dollars install
it. Yeah, fine, And then once I brought my motor home there,
they called it back to we need another four hundred dollars install it.
Okay, hold on, I want to find out why I got to take
this break, or dragon will come in here and drag me out of here.
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to one help. You'll think you're his only customer when you choose Frank Durand
the real estate Man dot com to list your home with Remax Alliance three oh
three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter.
So now Gary, what I want to do is I want to help you.
Now we got a lot of people. Be patient. I will get
you, I promise. So Gary, on this Camping World thing, bottom
line, you paid two grand. Then they said it's going to be six
hundred to installed. Now they say it's going to be one thousand to install.
So what I want to know is this, where does it stand?
Did you have them do the work or not? No? I didn't.
I thought it would. They give me an ast an. It's not a
contract though, it's it's that's why it's called an estamit. See if you
called them on the phone and they said, listen, order this awning and
we can install it for six hundred bucks, that's not a contract. Okay.
But you're saying you would have never ordered the awning if you knew it
was going to be more. Now I agree with you on that. I
totally agree. And therefore I would ask them to take the awning back.
Won't they just take it back? They're like, but they're not calling me
back. They I should want I just take a refund? Right? What
picked my motor home? Yeah, and they said, well you have to
call their online service. So I called them and they said, no,
you got to go back to your store. Okay, so giving you the
run around, I got to go to hold on a second. I want
to go to Michael Wink, an attorney at law, because I don't want
them to wait during the break. He's with the wink Lawfirm dot com a
bankruptcy attorney. Mike, I need to ask you something. If a ticket
broker took a bunch of money to buy tickets and amassed creditors, who are
people waiting for tickets of about you know, sixty thousand or whatever, and
they go bankrupt? Can can they get away with it if they knew they
like? How would you challenge it? Would you have to show they kept
taking deposits knowing they were in trouble? Or is it almost impossible to challenge?
It is certainly possible to challenge. And what he would do is file
an objection to discharge in the bankruptcy. So the key here is, while
there's certain kind of debts that don't go away in bankruptcy, like student loans,
and a student loan lender doesn't have to do anything in a bankruptcy to
have its debt survive discharge, if you're claiming that you've been defrauded, you
have to file an objection to discharge, And I could tell you that in
those kinds of facts, you're going to have a very strong case, especially
if there's a pattern and practice of you know, a lot of angry customers
who paid and didn't get the goods. Yeah, there are like ninety customers
and there's a pattern there. Over several months, she was collecting deposits and
I mean it went on from September of twenty twenty three all the way through
June of twenty twenty four. And you got to ask yourself, Wait a
minute, why would someone do this? What if she simply says, I
don't know. She may have an excuse, but you answered what we wanted,
which is pretty cool, and that is that they Well, well,
I'm I'm a little confused, Mike. Would each person, let's say there's
one hundred different people, does each one of them have to do that?
Or can one person go to the trustee with a list of names? I
mean, how does it work? Yeah? So so each person, each
person has a claim. If there's enough of them, you don't even need
them all You can object the discharge with Marge and make it sure that there
is no discharge. So there's one there's one case where you say my debt
doesn't go away, and there's another case for you take because you brought a
ninety people you don't know. Okay, okay, we got that. We
gotta we gotta take this break. That's Wink Law Firm dot com. And
we have more coming up on this and your other calls. Stay tuned.
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my god, they do these shower conversions. Okay, everyone's getting rid of
those old ugly shoves, you know, the you step over them and you
got the curtain of that old diffused door. Anyway, renew Home Innovations they
do it in two or three days. You have seventy two months to pay
with no interest. They're beautiful stone walls, no stone res and no maintenance,
glass panels in the front, no thresholds to stumble over. Joe Biden
could get in there easily. And also they have soap dishes, they have
benches, they have custom design to your movement. Three O three nine zero
four two thousand. Three oh three nine zero four two thousand and that's renew
Home renew Home Innovations dot Com. Now, Deputy Bow joined us along with
Deputy Doc and I think I'm gonna give Deputy Bow this one to work on
with Camping World, because didn't you good working on Camping World once before?
Right? Yeah? He did. I thought I had that, right,
Gary. So the good news is I have a deputy here who will have
hassle them about your refund. But they did not really refuse the refund,
right, They just said you had to go through a few procedures. Is
that right? Yeah? And well here's the thing is, I've just heard
all the problems you're having, and I think they're trying the same thing to
me that they do to every else. Well, no, they are pretty
damn and competent. But here's the deal. If you're calling me because you
want to force them to install it for six hundred, it's not going to
work because they didn't create a contract. They didn't create a binding thing where
they have to do it no matter what. And the last thing you want
is work. What's called specific performance, where you're forcing someone to do something
for a price they don't want to do it. I just think this they
do, they should make it. However, since they induced you to buy
that awning, they should refund the money with no question. So what do
you have to do? Do you need us to get that refund or are
they going to do it for you you? I don't know. Like I
say, it just seems like I'm getting the run around. I mean when
I when I went to pick it up, I shaid I ask you the
refund, and they said, well, we can't get the reef fund.
You need to call right because you bought it online. That's right, you
bought it online from camping World, which is different from the Camping World that
you were at for installation. But what here's here's the thing. I want
you to call me back. I'm just gonna mark this. Call me back.
We'll put somebody on it if you can't get a refund. Okay.
I don't think you should bother going a small claims court at this time.
It's premature. They haven't refused your refund. I want to move on.
Three oh three seven one three talk seven one three eight two five five.
Now we can't get Janet. I can't get my malpractice attorney right yet.
But I do want to go back to you so you're not left hanging.
Okay, see if John Fuller's available, John can also weigh in on this.
He actually could, uh hold on, I just thought of that.
I'll be right back to you. Let's try to get John to weigh in
on this. And then I wanted to talk to be about the tenant landlord
thing. Hi, be what's happening? By Yes, I have a question.
Yeah, do I have to how long a period of time do I
have to notify my tenants of a rent increase? Okay, Now that's a
loaded question. You're a landlord, right, yes, Okay. Now,
if you're a landlord and you have no written lease, right, you have
what's called a month, you have what's called a month to month tenancy.
I do, okay, So you have no written no written lease, right,
no, okay, in a month to month. And I say it
used to be, or it may be because I think there were some recent
changes. But and we can get Brad O'Brien. We can get in fact,
we should get Brad O'Brien. But I believe that it's specified by law,
which means I think you have to do it within a certain number of
days of the rent cycle. And I'm thinking it's the full thirty, but
it could be it could be ten days. I gotta find I'm confused.
There there are some things that only require ten days. So rather than speculate
here, let's get Brad O'Brien on Okay, this is a great question for
him. And also whether there's limits on how much you can raise it.
I don't think there are are there right now? Oh wait, wait,
wait, wait, thanks, I'm asking you know what, that's a good
question there be right now. Being a landlord has gotten so complicated, you
know that, Right, Yeah, That's why I'm calling, because I know
laws have change. All right, hold on, we'll get an answer for
you. All right, We got that one pending. Let me make a
note there for Brad O'Brien, and then we have the other one. Let
me go to Lentcho. Is that how I'm saying your name Lenko or Lentcho
or how do I say your name Lento lent show? What is happening?
Yeah? Hi? So unfortunately, I you know, with the hailstorms last
July, I there was a contractor in my neighborhood who had did my neighbor's
reff. I called him and got him going, I know, and so
with that saying, I talked with him and he, you know, we
signed a contract to have my reff done. And this was in August of
last year. In January are in November of last year, I gave him
the check that the insurance company had given me. Oh oh you paid you
paid him up front? Yeah, oh god? And was just just the
roof by the way this was, well, there was supposed to be some
gutter work done with it, like down spouts. Yeah, and so with
that being said, that was that the bill came up to like thirteen thousand.
The insurance company gave me a check for eleven and then they sent me
a supplemental check that I still that I deposited. But with that and said
he did the riff was completed. And oh so he did at least do
the roof. Yes, yes, so he did the roof. And then
I haven't talked with him. I called him a few times. Finally in
March he reached out to my insurance company saying that there was supplemental money because
his bill was thirteen thousand, and they sent me the check. But he
never touches base with me. So lenchkra I, I've got a couple questions.
The initial check he took was how much a little over eleven thousand.
I don't have that right in hand right now? Okay, around eleven grand,
okay? And then what and then they supplemental is for how much?
It was like thirty eight hundred? Okay, Now the supplemental check is thirty
eight hundred, So what are you asking me so with this. So he
hasn't been in touch with me, and I've called him a few times.
Yeah, and the last time I talked with him of his March and I
didn't I didn't give him the supplemental money because he hadn't had a riff inspection
done. He kept telling me that, oh, they're months behind, they're
months behind. Well, finally, you know, months of my wife jumping
on my back. I called on like the seventeenth of June, and within
and I scheduled the inspection for the twenty fourth because I'm not going to give
them the rest of money unless I get the final inspection, saying the riff
is done. I get it. The inspect The inspector came out on the
twenty fourth and it failed. It said b vans need storm callers. And
so the riff inspection failed. And then what does that mean, Mark Schmanski,
do you know what part they're talking about. It's just the bottom of
the vent coming out of the roof. Not a big deal. Yeah,
no, it's not a big deal. Okay. And with that though,
also they had when the riffers had put my swamp cooler back on after they
did the rift, it was totally. It was about eight inches off of
the center. So when I went to put it, I had some water
run down. Luckily there was no damage in that, but I noticed that
they didn't do a good job of putting the swamp coller back on. And
so then I get a call on Monday and they're talking to the insurance company
because they want their money. While the lady goes, I have sent him
a check, and she said, uh, the depreciation for the completed repairs
was released to me in March, but I didn't know I had to give
that to him until I could get that final riff inspection. And now he
and I'm scared out of my way? What are you scared at? You?
You haven't told me anything? What? What? What? What's going
on? I mean, you haven't told me anything. Now he wants now,
he wants the money that the insurance company at sent but my roof is
not done. And he's you own the money. That's right, you own
the money, but he should fix those deficiencies that you're absolutely right. You're
both right. He needs you tell him very giving him the money. Well,
I wouldn't give him the money until he fixes it and gets a final
inspection. Did you tell him that? Well, yeah, I tried to,
and she called. She scrammed at sures. They called my wife,
scrammed at my wife, and so then she called me and I go and
she was really screaming at me. Put it in writing. Put it in
writing, You'll be happy to pay. Or what you can do is get
a good faith estimate from someone on fixing that stuff, because it seems pretty
damn minor to me. Mark, Yeah, to fix that vent, and
then what else has to be done? Does your does your swamp cooler have
to be reset or what? Well? I end up paying to get a
new one set because wait, well, well, hold hold on, what
are you talking about? A new one? A new swamp cooller? Yeah,
because they had reseaid it it was so bad. He's not paying for
a new swamp coller. No, And I'm not asking him for that.
I'm not asking him for that. I'm just saying on my own, I
end up paying for that. But well, if I get that, then
then all you're looking at. Really, come on, man, let's just
be reasonable. What you're looking at is the vent that needs to be covered
on the bottom, right, Yeah, yes, And I just need communication
with him because how much you hold on around, how much it doesn't need
flashing or what? What did they say? I just told him I from
the they sent me in, from the envoy or the contract I signed with
them. I owe them a little over two thousand dollars, which I have
and I'm ready to pay them. But there's just no communicating because all they
keep telling me like I talked to her and she goes, we're gonna put
a lien on your house. My lay and I go, let's reset.
I go, Heather, the name Heather is the wife. I told her,
tell me what you need, and then I kept quiet. She told
me exactly bla. You know, she was really upheated. And I go,
I have and I go, okay, are you done? And she
says yes, like okay, I have no problem, but the riff inspection
failed and I just need you to come and fix it. Oh, you'll
just be hearing from my lawyer. And we're putting a lien on the house.
And that's what really scared me is because I try to be well,
they can put a lien on the house because they give outleans like candy.
So I'm only going to say this. I'm only going to say this.
Once they can put a lean on the house, you can fight it and
do all that. Okay, you can also put in writing that you'll cappily
pay them for what they need the remaining part that needs to be done on
I'm just trying every time I try to get this from Mark Schamanski from Genesis.
You you come in with something new, how much would it cost approximately
to fix that? A couple hundred bucks? A couple hundred bucks. What
I suggest you do is withhold five hundred dollars and and and have or have
an estimate done on what needs to be done, and pay the rest to
this roofer and say that you're going to have it done if he doesn't do
it in a certain number of days, and be done with it. That's
what I would do. Three oh three seven to one three talk seven one
three eight two five five. So instead of holding the whole thing out,
hold out what it will take to fix it. That's that's I don't see
the big deal. I don't see the big deal. Three oh three seven
one three eight two five five. Now John Fuller is on and I wanted
to talk to him. I got it to Brad O'Brien too. Damn,
I got both of these experts and I have to take a break. Let
me let me go to Brad real quick here, Brad, this is a
very simple question, so we can probably answer it on a month to month
lease under the law, it's just month month now, I don't know.
Hold on, let me find out from her. B Is this a written
lease or a verbal lease. It's a written lease, a month to month
written lease. Does it say in that lease anything about rent increases? No?
Oh yeah it does. It does say that the rent can be increase.
Does it say what you do when you increase the rent? Brad?
What? What's the Is there a short answer on how much notice she has
to give to raise the rent? Uh? Well, rntgrees once every twelve
months, and it's totally advanced notice to give a rent increase on a month
to month there's no advanced notice. I'm sorry, twenty one days okay,
but it can only be raised once every twelve months, right and then twenty
day twenty one day's notice? How much can you increase it? That's really
not especially as the statue, Okay, it's not specified. So this is
the uh, this is the attorney's number here. This is Brad O'Brien and
he is a real estate expert, a real estate attorney olslaw dot com and
he has all kinds of issues. But again you know he's in business of
real estate law. And it's seven to zero three seven zero seventy three eighty
eight. So b the answer is, you have to give twenty one days
notice and unless, of course the lease says something more than that, but
twenty one day's notice and you can only do it every twelve months. We
got more coming up. Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content. Time for an
insurance check up free no obligation comparison call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three all three seven to seven to
one help. You'll think you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with Remax Alliance three all three
nine two zero sixteen twenty two. Hey, we got genesis in the house
or anything on the outside of areas. He also does interior and uh,
home improvements, and then he does, Uh. I think mostly when the
weather's may be bad or whatever do you do? Do you do basement remodels
like in the summer or not? Do you know mostly we're in the middle
of a one basement right now. We're in the middle of one basement right
now. Okay, but typically no, I like, is something called right
now? I'd probably say, got to wait till the fall because you got
too much exterior stuff right now. How many people are converting to stucco,
you know, not not as many as i'd like, that's for sure.
I mean, great, it's not that expensive. I think people are I
think that's gonna be really super expensive. They think it's going to be.
Yeah, And so that you know, we don't get as many call as
i'd like because I think it's great option. How is the expense? Let's
say, if I have some vinylar stuff I don't like and I want to
convert to stucco, how much more is it? Then? Let's say,
using James Hardy. James Hardy, is you know you're in the fifteen dollars
a foot range and you're probably talking a couple bucks extra. That's it.
Yeah, okay, three three seven one three eight two five five. John
Fuller's on the line. He's an attorney at law now he does personal injury
and mostly auto accidents. My accident lawyer dot Co. But John, this
is an interesting question, very interesting. Now. Janet had her thyroid problem,
a thibroid problem, a large nodule on her thyroid, and she went
to a surgeon and had it removed, and she still had trouble swallowing.
Now, the swallowing was before the surgery, end after the surgery, and
the surgeon kept assuring you, Janet, nothing was wrong, right right,
saying, now it's in Jennet, you're cutting way up there. I gotta
I got to establish this. At first they kept telling you there's nothing wrong.
You went to another opinion who told you they didn't get all of it
out? Is that right? No, she told me the surgeon that did
it, Oh, she had been you. Why did she? But why
does she wait so long to tell you? Because what happened was I went
to have a swallow study because it was bothering me. And uh then my
my syroid doctor said there's still some. There's still some, there's still some
in you some, Sir, in you. Now, did the surgeon offer
to go in and take it out? Yes, she said, we're going
to. She knows, I have bad news for you. There's still sirraate
in you. And I go, well, right, they told me already,
my my syraid doctor. So then she says, she said, but
I have even more bad news, and I go with that. She goes,
it might be in your chest cavity. She said, it's grown so
much that it's going it might be in your chest cavity. So I'm going
to have a cardiologist on board. She knows already it's in my chest cavity
because I've been having chest pain, thinking I have uh, you know,
having heart attacks and stuff, and they're saying, no, your chest,
you know your car The cardiologist said, your chest heart is fine. But
the whole time it's been this thyride issue. So she said, I'm going
to have a cardiologist on board, and if it is in your chest cavity,
you're going to have to have a better plate put in with screws.
And then she keeps that but Janet Janet, Janet, Janet, Jennet,
hold on, Okay, let's analyze this, and I know John Fuller is
going to ask the proper questions. But there is a big difference listen to
this, between having surgery and them not getting at all where it was there
anyway, or by not getting at all it turned out worse than it would
have been. In other words, you had that problem going in there and
and the invasion into your chest. How much was already invaded into your chest?
I don't know or should they have known? And these are all big
questions, John, how do you even begin to tackle something like this?
Well, Tom helped me understand what moved into the chest? What was it
that they were trying to remove? That has now all well? The thyroid?
The thyroid is right, Okay, let's say we point to the bottom
of our threat. Right, Okay, so I've never heard I've never heard
of a thyroid grow a nodule growing into the chest cavity. But let's say
what that's what they're saying that I haven't died of it? Worth You's that
you have never heard of a doc No, no, it could it be.
It doesn't sound anatomically possible. And also, if if he did,
John, if you agree with me that if he left the thyroid and jump
surgery, it has to be so small that it could not be causing all
of these problems after the fact. Well, I mean what doc is getting
at is, and this is kind of the lawyer's approach to it, is,
you know, there's always this duty, breach, causation and damage it.
Let's just say, for the argument that the duty was to remove the
entire thyroid, and they breached it by not doing that. So then you
have to get to the next two prompts, which is, did that failure
to remove all of the thyroid cause her to be in the condition that she
is today? Or is it perhaps true that whatever was there had already metastaicized
into other parts of the body, including the lungs of the chest cavity.
And if so, how do you ever prove that it never metastasized before the
surgery and it only metastasized as a result of them leaving what That's what I'm
getting at, right, thyroid? Right? And so the burden of proving
that is going to fall on you, the plaintiff, and it's only going
to be something that you can satisfy by having a doctor of the same basic
credentials saying doctor number one screwed up and cause this, and I can testify
to a reasonable degree of medical probability that your condition today was caused by the
failure of doctor one to remove enough or all of the thyroid in that original
surgery. Now, now, I owe me, seems like a big task.
I asked my girlfriend co pilot here, who says that it is rare
but possible that thyroid nodules grow out of the glane itself into the upper chest
cavity. And the condition is known as substernal thyroid or substernal goiter. And
what happens is it grows. Now surgery is recommended, and if they can
extract it through the thyroid, they do it. But then there is something
more, they said, a substantial invasive surgery, a stern a stern ectomy
or stern taking out the sternum. Yeah, they're gonna have to think nothing
out but taking out part of it. They have to open that up and
then the plate would have to replace it. So that's what they're talking about,
a major surgery. Now. But Janet, your contention, In other
words, here's what you would have to convince somebody that, Because I know
you're pissed off about this, but Janet, it could be that that was
there that was going to have to be done anyway, and she just instead
of doing it once, you have to do it twice. That that is
that could be the situation. In other words, if you're having the same
symptoms then they took out, you know, ninety nine or ninety eight percent
of it on top, then it could be that when she did that original
surgery, she should have done they should have gone further in that surgery,
but the fact that they did not go further did not cause necessarily the condition
I mean you need. And the only way to get it done you would
have to have a doctor say they screwed up and it's malpractice. You have
to get another similar doctor to say that. She told me, if you
want a second opinion, I won't be mad. I have my friend you
could go see. Yeah, you don't want to go see a friend.
I don't want to go see your friends. And she said, well,
have you seen anybody else? Have you talked to anybody else about this?
I go no, there are plenty of doctors. There are plenty of doctors
that will be happy to give you another opinion, and you're going to tell
them I had this done a year ago. And you know, could they
have seen it a year ago? How much imaging did they do? Can
it doesn't show up on it? After I have this done. When she
came out and talked to my daughter, she goes, it was a rough
surgery, she said. And when I talked to her now, I told
her, why didn't you if it was such a resurgery to begin with,
why didn't And I came complaining that I was still having two symptoms. How
come you didn't do another cat scan or something to make sure? Janet?
Right, Janet, you are mistaking. You're mistaking lack of care for malpractice.
Listening, I'm not saying she's the greatest person in the world. What
I'm saying is, did that in action to catch it the first time?
Cause it or wasn't there to begin with? Martia, Yeah, and if
it was there to begin with, that's what you need someone to determine for
you. Now. I don't know how you do that, but John,
as with any malpractice case, she has to get another doctor right independent Exactly.
One of the laws we have in Colorado when it comes to professional malpractice
is called a Certificate of Review statute, and what it basically says, is
that, but when you go to file a complaint against a professional like a
doctor, you have to already have on board another expert of the same credentials
that will say that the first doctor actually breached the standard of care. We
call it a standard of care expert. It's not absolutely required before you file
the complaint, but it is required within a very short period of time after
you file the complaint. So your first step is going to be to find
a doctor that feels like doctor number one definitely deviated from the standard of care,
and that and this is really important, and that that deviation from the
standard of care caused you to the end the situation that you're in today.
If you can do both of those things, then you may very well have
a malpractice case. However, keep in mind there's only a two year statutal
limitation, so all of this needs to happen within this next year ahead of
you, if it's already been a year by right now, Janet, A
quick question, A quick question, Janet, are they are they willing to
do the follow up surgery at no cost to you? Did they mention that
she didn't mention that she's just she's just already wants me to see a scheduler.
She said, if I want a second opinion, she won't be mad,
but she wants me to go see her friend. Yeah, you're not
going to go see a friend. You need to go see you actually need
to go see somebody who does stern ectomies and then ectomy whatever the hell is
called slone? Tommy, how do you say it? Docter? Okay,
so you have any do you have any suggestions? No? I mean I
don't know anybody. Goodness, No, I don't know if deputy doc does
either. I mean, thank God for Google. No. No, but
you have to go locally to somebody and get get examined and have them give
you an opinion on how that happened and if it grew recently, and if
if it's fast growing, and how does that happen and all of your questions
and then and then try to get a certificate of review. Go with a
sure thing Denver's Best Roofer Excel roofing dot com. You don't pay a cent
until you're content. Time for an insurance checkup, free no obligation comparison call
Compass insurance paying too much your coverage at dozens of insurance companies find out now
three O three seven to seven to one. Help. You'll think you're his
only customer when you choose Frank durand the real estate man dot com to list
your home with Remax Alliance three three nine two zero sixteen twenty two. Hi
Tom Martino, you're a troubleshooter. Now. Earlier in the show, we
talked about ticket secrets. The woman is going bankrupt, but she collected tons
of deposits on tickets tons and Mark, did you say that sus can probably
get some pictures of her. We'll get her on Sleeze Brigade from Facebook In
anyway, Carlos is one of the victims. Now, we got so many
calls from people who have been scammed. How did your scam happen, Carlos?
When and how? Hey Tom, thanks for having me well. I
bought tickets back in November for the Kenny Chesney concert that's supposed to happen here
at the end of the month, and then I also bought other tickets for
Miss the Elliott this month, I think next week. And I found out
the beginning of June, beginning of July that she went out of business,
and she posted on her Facebook that she retained legal counsel. So I'm in
the process right now of trying to get my money back from the bank or
PayPal. But I think since the transaction happened so long ago, they're I'm
having trouble. So I'm trying to find that a little bit. But there's
I'm a part of a group on Facebook right now, and I think there's
a well over three hundred members now, there's quite a bit of people.
They're putting together a spreadsheet of all the different transactions that they've lost on that.
I have the spreadsheet. It's amazing. It's amazing to me. And
I don't know how you know she kept taking deposits. Did she find out
at the last deposit she was in trouble or did she know? Should she
have stopped taking deposits? I mean, that's a lot of money to take
for nothing, right, And I have used her before and I've gotten tickets.
That's right. Everyone says that, and the trouble. The earliest trouble
I could trace was September twenty twenty three, and then all hell broke loose.
She didn't fulfill anything from September twenty twenty three through June. Now,
I don't know how you go September. Let's see September, October, November,
December, January, February, March, April, May, June.
So she went ten full months taking deposits and not fulfilling tickets. So come
on, I mean that, I can't see how she goes bankrupt on this.
Yeah, I think the catalyst was the Morgan Wallen concert. Apparently she
was right before the concert, she was asking for tickets for folks to sell
her the tickets, and I think it's because she had promised others the tickets,
so she was trying to keep it ahead a flow. But suddenly,
you know, everybody started asking she was able to deliver those tickets, and
people started asking for their money back, and it kind of just snow vault.
I bet. I'm not sure exactly how she collected so much money and
nothing to show for it right now, I guess, or maybe she does,
I don't know. You know, it's gonna, like I said,
it's going to be very difficult, very difficult to prove. But she's going
to have some explaining to do. And I'm hoping that you guys all get
together as creditors and maybe you can ship in for an attorney to object to
the bankruptcy in general. Yeah, one person right now is meeting. Actually
this morning, they met at ten o'clock with an attorney. I haven't heard
any word on what you want to make sure it's an attorney that is well
versed in challenging bankruptcies, not just any attorney. No good point. And
some of the best for challenging bankruptcies are the ones that file bankruptcies for clients.
They know the system. Go with a sure thing Denver's Best roofer Excel
Roofing dot com. You don't pay a cent until you're content. Time for
an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage
at dozens of insurance companies find out now three O three seven to seven to
one help. You'll think you're his only customer when you choose Frank Durand the
real estate Man dot com to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hey, I'm Tom martinro we uh are
continuing their phone calls at three O three seven one three talk seven one three
two five five So we are anyone scammed by ticket secrets. We're working on
that and we are also in communication with the woman's attorney, Talia's Talia Jaeger's
attorney. Who is Richard Gross. Now, Ernest, what's happening with you?
What is your question? Well, I've got a couple of questions of
Tom. I get nervous, so you know I get on radio open anyway,
you don't see nervous, Ernest, what is your question? So my
question is is there a statue limitation like when you follow claim? What?
Hey? Can I ask you what that noise is in the background. That's
why I'm oxygen? Oh you are okay, then we can look fast that.
Now are you at home, yes, sir? Don't you shut off
the oxygen? Yeah? Now, Ernest, do you have to be on
oxygen full time? Yes, sir, I didn't know that. Is that
a recent development? Well, they put me on full time recently? You
know I have I have told you I get derus. But anyway they put
me. I've had the OPD for a while, okay, okay, uh.
In the last year they put me on the last six months they put
me on the oxygen full time. So what do you need to know about
home insurance. Well, you know, I got a claim in and one
one of the questions I need to know. Once the claim has been started,
there is there a statute of limitation on it? Okay, there is
a statutal of temptations for suing your insurance company, which is one year from
the date of the accident or the claim. So what is this claim for?
Oh, there's damage in my basement called by water and American Restoration is
someone you recommend, right, yes, And so they came in and they
started on and they've done the Oh they removed the water. Yes, they
they've removed a lot of their all right, So, Ernest, here's what
I want to know. When did you file your claim? Oh it is
in May. In May. Well, that's pretty okay. Now you should
have heard at least something from them, or they should have sent an adjuster.
Hold on and we'll maybe call for you and help you out. Go
with a sure thing Denver's Best Excel roofing dot com. You don't pay a
cent until you're content, wait time for an insurance check up, free no
obligation comparison call Compass insurance paying too much your coverage at dozens of insurance companies.
Find out now three oh three seven seven to one help. You'll think
you're his only customer when you choose Frank durand the real estate man dot com
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two ripped news. You needed that so you don't have run anxious sustas as
we can show Shooter's gonna help. Come man, this is the Troubleshooter Show.
No Tom Martino, Hi Tom Martino, your Troubleshooter three oh three seven
one three talk three oh three on three eight two five five. Welcome to
the show. We are here to help you solve problems, answer questions,
to take complaints, make your life a little easier. Waterpros dot net can
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six two five five five four. Mark Shmancy's with us from Genesis Total Exteriors.
He does a new thing he's doing now is mold inspections. He'll he'll
do a mold testing, he'll do a mold mitigation. And he says that
recently some mold has been showing up in addicts. Why is that ventilation?
And I'm not saying it's recent. What I'm saying is they've been discovered recently
ventilation, So poor ventilation. Walk me through that. So basically, you
want air to transfer in your attic space every three to four hours, and
it comes in from the bottom through the you wanted to come in from the
bottom. It's the soft soft events and then come out out of your roof.
Again. I was just on a roof yesterday, zero soft events.
And so then they're air stagnanair is just And then they had a water leak
from a storm, and sure enough, then here you are a few weeks
later their addicts full of mold. Wow. Yeah. And so now in
addition to a roof, do you have to replace dry the dicking? No,
you don't have to. We're able to. Are we able to treat
all of it good? Especially chemical we put on it, it eliminates the
mold and then we seal it all up after that, and then and then
help the airflow right, get the soft events put in. Ernest wanted to
know about how home insurance. Ernest bottom line is this, did you put
an acclaim in May? And who's your insurance company? Oh? Uf us
A A okay, and you have not the insurance you have not just that
I wanted to lay it. My daughter's gonna go, you know, she
got to take care of my business because I can't say well too. And
she's gonna be going out of town and she's gonna be coming back right after
the What do you want to delay, Ernest? What do you want to
delay? I just they've already done the simulation. I just wondered if I
if I delay it or toil the end of this month, would it cause
a problem. No, Ernest, there is no problem. If they're covering
it. You're allowed to take a break. You don't have to have it
done. You don't have to do once you file the claim. There's no
time limit on getting it done. Your mortgage company, if you had a
mortgage company, they might put a time limit on it. But no one
tells you you have to have it done in a certain amount of time.
No. Oh, that's what I called about it, you know, because
I'm going to ask them that. I think they're starting to, uh the
second portion of it. Yeah, and they said this week coming up,
and I was going to ask some postponings or and you're certainly listen, you
certainly can do that and no one's going to force you to get it done.
Any quicker, James, what's going on in your life? You have
an issue issue with a builder? What's going on? Hey? Tom?
Hey, So, so long story short, We've been in this house for
about three generations. Uh, demolished the house next door. They put a
large hole in it. I talked to the for me. Wait yeah wait
wait did you have you talked to me before? Hell sir? Okay,
we had a similar case. So they're doing building next door and and and
when they did demolition, it did harm to your home? Correct? So
how old is your home? Oh? Man? I want to say fifty
years around maybe more. Okay, Now here's what I want to know.
What kind of damage do they do? So my grappa had it custom bills,
so he did have permits. They put the chain link into like concrete
on the bottom, so it's embedded. They started off with like a two
by foot two feet by two foot hole. I had to cover that up
because I have dogs. No, no, what did they do to you?
What did they do to your property? That's not considered my property?
My fence? Okay, so they put a hole in. Did they just
think they could do that? Or is it both fences? Whose fence is
it? It's our fence, my fence. We paid to have it built
and it's on your side of the property, correct, okay? And and
how much How old is that fence too? It's about thirty five years old?
What condition is it in? It was perfect condition to be when they
got started on the demolition. And it's a privacy fence or is it a
split re? Well? What is it? So this one, it's only
a chain link which we built like a privacy up behind it just we kind
of kind of wanted to keep you. No, I get it, But
the chain link is what's broken. Correct. But the next day, after
I talked to the fore man, I come home after work and they took
about three and a half feet of the chain link and the concrete up.
Why I have no idea. He said that. They said, I've talked
to the like the people at the company. They said that they would do
something about it, and that was about about two months ago. Oh,
this is ridiculous. So you, I mean, they don't give any reason
whatsoever. They just just one day you noticed that your damn fence is part
of is torn down. Correct, Yes, sir, and I have pictures
showing like the progress, the progress, but I mean they've damaged concrete in
the front using their heavy equim man which, well, whatever they did they
have to fix. They have to fix whatever they did. Now, are
you dealing with a property owner or are you dealing with the contractor? I
believe it is the contractor. Well, if you contacted, does anyone own
that property or is it being built by the contractor to sell or? Who
owns it? I am not aware of that. I would assume the contractor,
but I'm not. I don't know who should I talk to about that.
If you have the address, you can ask the assessor's office who owns
it. You can go online and research it. We'll find out who owns
it. Because if you threaten the property owner and you say, look,
you have people working there. I'm going to hold you responsible. They're going
to do something about it. I appreciate that. That helps me a lot,
Tom, I appreciate you. Thank you very much. But start there
and call us back because the owner is going to be ultimately responsible because they
hired that person and that that contract. So I will definitely follow through with
that. As soon as I get off the line with call me back and
let us know how it goes. Thank you. Three oh three seven one
three eight two five five. Brittany, what's going on? Brittany? Bye.
It's kind of a long sturry, so I'll try to make it short.
My husband's car was going on June second. We have insurance, Yeah,
we have insurance. It was given to one adjuster. She told me
this was on a Monday, that by Wednesday we would have a car.
Of course, nobody calls me back. Wednesday, I find out I have
a new adjuster. She never called me nothing. So then I don't get
a hold of her till the following day and I couldn't give her another interview.
So then she tells me to I call her back again later on that
day because I didn't have time. I'm at work. She didn't answer she's
in Arizona because I call her at three o'clock our times, which is two
o'clock the time she's already at home. But our hours are Monday through Friday
eight to five. So then she calls me back on Monday the tenth are
the following Monday to let me know that have you gotten a car? I
need to know did they ever give you a rental or anything? So they
finally gave us a rental two weeks later, and now we have to return
it because they're saying we've met our max and the car just got out of
impound, so they're not even anywhere looking at our car yet. Wait a
minute, so they did recover your car too, the police twenty six days
later after being an impound. Wait how many days was it an impound?
The car was found on six to two. It was stolen on six to
one. Thank god, are you kidding me? So you mean to tell
me your car was stolen on the first and they found it the next day
and you didn't know about it. No, the police called us. It
was stolen in the ninth and it was parked off to the side. We
live in a town home and so We didn't realize it because we only have
a one car garage. So when they recovered it, they took it to
impound. Yes, and it was an inpound for how long it was from
six to two to six twenty six? But why why was it there so
long? Is what I'm trying to figure out. Yeah, they told us
that they were going to have the appraiser go there. Well, then they
could never get into the car the lock, but then nobody called us to
release the car until six twenty one, and then they didn't pick up the
car till six twenty six. Are they paying for all those impound fees?
That's what she said. But they sent us a certified letter stating how much
it is. And now my husband's car is not fixed and we have to
return the car on the thirteenth because we only had three thousand dollars limits.
Well tell me this, well, well tell me this. That limit is
what you're insured for. There's there's not much you can do about that.
But are they suposed to give us a car match? And they didn't.
They gave us a car that cost over one hundred and ten dollars a day.
What do you mean, what did you want something less than that.
Yeah, so they were supposed to give us. My husband, he just
has a hun day like. It's a little car like. They were supposed
to give us one that was supposed to match, but the Enterprise didn't have
it. So they told us that they were going to charge the insurance the
four hundred and twenty dollars a week it was supposed to cost. But instead
they're charging them like eight hundred. So I told them they need to call
Enterprise and get that figured out. I see you're saying you would have been
able to have the car longer if you didn't have if you if you weren't
paid, if you didn't pay so much. Yeah, they shouldn't have left
it in the impound. When you signed the contract with Enterprise, does you
knew what the daily rate was right or not? No, there wasn't.
They we didn't sign anything. It was all through the insurance. Wait,
you never signed You never signed for this car. My husband did sign for
the car, but there was nothing about the rate it so that it would
be built to insurance. Okay, oh man, what a mess. When
is your car going to be ready? They don't know. She said,
it's still on your appraisal. That's what They're not even moving their feet.
I've asked for supervisors. So your main deal is you need a replacement car
while they screw around with you. Yep, and they won't do it.
And you're saying they carelessly paid too much. Yeah, exactly. And then
I mean she said, who knows when it's going to be done, But
we're still paying the freemium, we're still paying the car payment. And now
we have no car. And my husband works in heavy construction. He goes
from site to site. They told us to get a lift. Well,
okay, that's okay, that's ridiculous. Hold on a second. I gotta
figure this one out. We got to figure out what we can do for
you. I want to call up our insurance experts and get their opinion.
Hold on, we got more of this. Come go with a sure thing
Denver's Best Roofer Excel roofing dot com. You don't pay a cent until you're
content. Time for an insurance check up, free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance but he's find out now
three all three seven seven to one. Help You'll think you're his only customer
when you choose Frank durand the real estate man dot com to list your home
with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom
Martine here three all three seven one three eight two five five. I want
to bring up Brian Burns from Compass Insurance Group and also Brittany who's insured by
E Insurance. Hey, Brian, what do you know about E insurance?
I think it's just insurance, right, Oh, that's what I meant insurance.
That's right, okay, correct, You know, you just go directly
online and get quote yourself an issue, that kind of thing. Now,
so she she's uh uh insured by them, and she has a certain amount
of rental car coverage. And that rental car coverage here's the deal. He
thinks it should be extended because they paid too much and exhausted her three thousand
dollars. So have you heard of rental car insurance that has a dollar limit?
Brian? Yeah, yeah, I do well, And it always has
a dollar limit. It's usually a per day limit, but I have seen
it where it's just a blanket amount for you know, until it runs out.
Now, what she said was her. She has a car that if
they replaced it properly, would have only cost a certain amount. But they
didn't have that car, so they they gave her an upgraded car, which
ran exhausted her funds sooner. Does that make sense? Do you think?
Do you think that's a legit objection to get some extension of rental car coverage?
I don't think so. I mean, it wasn't there. I mean,
in other words, there wasn't another option available, is what they were
probably going to say. Right, They just gave her the next best option
that they had available. What she said was that Enterprise promised to charge the
lower rate because they didn't have that car in stock. But Brittany, do
you did they actually say that to you? Did Enterprise say we're going to
charge you less? Yeah. When we spoke to them, we let them
know because all our insurance is car match guarantee, and we let them know
like this is a twenty twenty four g Brangler. So and they because they
wanted us to wait a week, but we're understanding. So they said that
they would work it out with the insurance. So you got an upgraded car
and ran out of coverage sooner, We get that. Yeah, but had
they charged you the proper amount, how much longer would you have that rental?
Probably at least another two and a half weeks. And is that going
to be enough time even to make you haul I don't think so. I
don't know. Nowadays's having a stolen car and it was recovered, Brian,
it sat an inpound for thirty days. Who knows what has to be done
to it to fix it. But nowadays a stolen car, even after they
recover it, you're looking at two or three months after that. Yeah,
so it's a long period of time. I'll tell you this, the only
time I've had luck getting an insurance company to extend like in this case,
I'd even it sounds more like an enterprise problem than it was the insurance company.
If they're being charged, I don't know that the insurance company isn't refusing
to pay. You're right, it is. And but you know, she
has no documentation that they didn't have the other car. I mean, it
looks to the insurance company like this woman took advantage of them. Well,
but even if what I'm saying is really that has nothing to do with the
insurance company, they don't they're just saying it's a dollar amount, and is
what she said, right? Right, that's right. Yeah, so the
dollar amount is the dollar amount. They don't really care what kind of car
you get. Yeah, and then you're the if Enterprise said they were going
to do it for for less money. Her issue was with Enterprise. So
when you brought that up to enterprise, and you're right about that, Brian,
when you brought that up to enterprise, Brittany, what did they say
about that? That they would work it out with the insurance. But my
other problem is is I was told that they were going to go to the
impound lot five days after the car was recovered. That's I'm saying there's more
to this than just the issue with the rental car. They let it stay
an impound for so long because but I was told that they were going to
be working on it. It was like that's where all Brian. You know,
we've heard this argument a lot from people. Does the insurance company have
a duty to get things done quickly? Well, I mean it's kind of
a gray area, and the policy it just says, you know, it
doesn't have a specific time in which they have to do things right now,
where I was starting to say the last time was that. The only time
I've been successful in getting insurance coming to extend rental coverage is if I was
able to argue that it was purely their you know, negligence that extended the
loss. And that's kind of what she's saying here is, Hey, if
you guys would have gone over there, I wouldn't have run out. Why
are you taking so long? So but the problem is she doesn't have an
agent she's got to correctly with that's right Assurance, that's right claim adjuster.
So she has no one to fight her case. That's the problem, and
Assurance couldn't care less if she decides to cancel. They there's not one person
she can talk to there. Nobody calls me. Nobody calls me, the
insurance adjuster, the supervisors. I asked for the supervisor's boss. Nobody's called
me, like where I have minimal communication. So, yeah, how much
were you paying for this insurance? I'm curious our premium. It's five hundred
and ninety dollars a month. We have two cars, a twenty twenty Kia
and a twenty thirteen hundred that has full coverage. Like and they're fully covered
gap and all. Do you have young drivers? No, that seems pretty
high. That seems way high. And I have no idea unless you have
tickets for actions. I mean, I don't know what do you understand?
You're you're you're paying a lot of money, sister, You're you're paying a
lot of money. Is one of those Insurance is one of those companies that
I see people go to when they're wanting minimum liability and just terrible. I
mean, you know, it's not usually good coverage. That's That's how I
will say it. And I'm not saying that's because of inassurance, but it's
because of the coverage that that people pick when they do it. Uh.
But yeah, the problem you're having is exactly the issue is that when there
is a problem, you have nobody to go to. And that's I wish
I could help you, but they're not going to listen to me. I
don't have any now here here's and you don't have another party to go after,
Brittany. Now, so you're stuck. I mean, we're trying to
find a solution, but I mean I think you're gonna have to ask Enterprise.
If you said to them, you ended up charging our insurance company more
than the rate we needed. What do they say? I haven't called them.
I literally just found this out today. This is what I would call
them. I would call them and say, your agent. Do you think
the agent will flat out deny it? Your agent said you didn't have a
similar car to ours available and we were forced to upgrade, but they said
they would honor the lower rate. Just tell them flat out and see what
they say. Okay, and do you do you know for a fact that
they did charge you more? I mean, are you able to see what
the do you have any idea what they were? Yeh, she knows that
that's what they did. We wanted to just pay for it. At this
point, my husband needs a car. He has to work, like,
we've lost so much money and he was just working for dealing with this meant
and they're charging one hundred and ten dollars a day. Yeah, I'm like,
oh, absolutely not so, I mean on this car, is that
what part of the cost is or they charging you for insurance on it?
No, they told us that we didn't need it because we have insurance.
Okay, Well, the one hundred and ten a day is just a lot
for just the actual realm car. It seems to me, Well it's a
jeep A twenty twenty four hybrid. Yeah, OK, you got way more
car. I think you got talked into it from this. I think that
enterprise person was not straight with you. I would call and complain to the
manager of that location. Call us back, tell you know, tell him,
Look, you know, even if we want to rent a car,
we need your very best rate because you guys screwed us on this. And
see what they say to you, and then call us back. I'll mark
this. I mean, we need you need to do something now to speed
up the claim. Good luck, There's not much you can do about it,
and you may be without a car, Brittany, I hate to tell
you this for ninety days easily days, and everyone listening needs to know this.
So Brian, what do you recommend I need to know that. What
do you recommend for adequate rental car coverage? Well, I would say exactly
what I was trying to get out there. If she was paying for their
insurance, I would tell her don't do it. I would just use your
own insurance, right, I know that, But what about coverage rental car
coverage in my policy? Like, for example, gotcha, yeah, yeah,
yeah, how many? What coverage do I have? Well, yours
is different as a set amount as well. I think it's five thousand dollars,
which is very abnormal. That's a high amount for rental car most companies,
though, I see people all the time coming from State Farm and or
one of these captive carriers that have you know, twenty dollars a day,
thirty days max, or even fifteen days max. And if you have an
accident, you're going to run out really really quick. You won't have enough
to do anything. So I would I would encourage going up to at least
if you can get a set amount where like she had, that's great,
or if it's a per day, I would. I wouldn't go less than
fifty a day. Yeah, And this is the problem. People are right
now under insured when it comes to that, And that's a good segue into
the insurance checkup. If you will call them, they'll look at your coverage
and compare it to what you should have or what you could have in dollars
and cents free of charge at three oh three nine nine six nine thousand,
go with a sure thing. Denver's Best Roofer excel roofing dot com. You
don't pay a cent until you're content. Time for an insurance checkup free,
no obligation. Comparison call Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven to seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three all three nine two zero
sixteen twenty two. Hi Tom Martino here three O three seven one three talk
seven one three A two five five so on on we have a text here
one though, you said you you can treat the mold and kill it by
the way Genesis tootalexteriors dot com. They do mold detection and mitigation in addition
to everything else on the outside of your house, and then when weather permits
or when it's they do shift to indoor stuff as well. But okay,
so what do you how do you treat it? Are there special things you
can treat it with? There's there's different there's different chemicals that are designed for
this, you know, the one that's like an inside of an attic space
we spray this on there, and we come back the next day it's gone.
Wow. Now listen, this is commercial grade stuff, right ye.
Now, what I want to know is when do you have to actually replace
the wood stuff, like cut it out and replace if it's rotten. Okay,
yeah, I mean it's you know it, it's rotten. But mold
in and of itself can be killed and treat it. So does mold get
inside the wood? I mean, I mean, I guess you know what.
Mold lives on the surface because that's why it does. Could have worked
the way in probably, and so that's why we see it. When we're
done, that's we seal it. Okay, and you see so when you
get to but you can tell it simply is if the wood's rotten or not.
Well, you see, there's a lot of unscrupulous contractors, Mark who
we've handled these cases in the past, where they tell people, oh no,
no, once mold touched it, we got to cut out those studs
and cut out that dry wall and cut out this well not dry drywall maybe,
but when they start talking about cutting out studs and crap like that,
come on, no, you just you have to treat it and then encapsulate
it after that, you know, and we're all breathing mold right now.
You and I a breathing as we're going. And just this had an opportunity
to sit on side time of organic compound, which allows it to give a
food source, moisture and heat. Again, the easiest won to eliminate is
is moisture. So we got to keep water away and that stops molds growth.
And that's usually what starts it too, right right in cash when you're
doing this work, you have to set up barriers and everything, and you
have to have a negative air pressure in the in the area that you're doing
the work, so you know you're not contaminating other parts of the house.
You got to get it out and then you got to you baging it all
up, like all the insulation in an attic needs to come out. We
bag it all up and it gets sent off to the dump, double bagged,
and then redo it. Yep, And so there's okay. Now,
can mold spread mold in other words, without a source of food or not?
Or does it just does it just die? So let's let's say you
have molded at home. You found a spot in your house. It's one
little spot and you say, well, I'm just going to take care of
because I don't think it's anywhere else in my house. You can take care
of it. You never want to spray it by using a spray bottle.
The mist that's going out to you're trying to kill with us. They use
lyesol. Also in you're spreading spores by doing okay, and what are those
That's what I'm asking those. Well, those spores spread out and get on
something, don't they still need a food source? They need a food source.
But you know, everything's a food source. I mean, so if
those spores went out and got on furniture, it's not gonna do anything.
Well, no, I mean it's it's some type of source. If there's
wood in that furniture, there's cotton that it's made in the fact, does
it need continual moisture, needs continual moisture, So if it doesn't get the
moisture, that will eventually just die off it, yeah, or just de
dormant. Yes, And okay, all right, And do you do air
testing? Yes, we do, Okay, So when you do air testing,
do you ever find that there's mold in a house in an attic or
somewhere, but it didn't get into the air. Oh all the time,
okay, because if that area is contained or closed, then it's not desinantly
going to go into other parts of the house. I'm not going to mention
this guy's name, but if he wants to, we can call in.
But he's a home inspector that said that mold. Now here's what he said,
not the spores in the air, but the actual mold itself. The
presence of mold affects your health. And I said that is not possible.
He said, Well, when I walk into a home, there could be
mold in the attic, or there could be mold in the basement, and
I'll know I'll get sick right away, and it doesn't matter if it's in
the air or not. Well, that's ridiculous because the only thing that can
spread mold it's in the air or you touch it right right. Yeah,
And so you know we always our control space that we checked to see if
you have a high levels of mold is outside your home. You know,
you'd be fifteen twenty five feet away from your home, and we do an
air sam there. Why because that's the control that's what our environment is,
and you want to make sure you have less mold inside the home than you
do on your from your control, because no matter what you do, if
you had a lot, if you were in an area with a lot of
mold, nothing you do in the house is going to help. Right,
Have you found that ever? Sometimes? Yes? So I'm like, if
you live near bodies of water, can that contribute? It could? But
you know again, is it's still a dry you know, okay, Arizona
it's even drier than here. You live near a lake, Well, it's
probably you're still not going to have his mold issues again. Colorado on General's
dry also, so it's nothing like you down south that has a lot more
mold problems there that you maybe you can't even control it because it's so bad.
All right, we got more coming up. Our number is three oh
three seven one three talk three O three seven one three eight two five five.
Of course you can call her text with any problem, question or complaint.
But if you do have mold, I'm just curious about it, how
you got rid of it, if it ever came to haunt you health wise?
And all of that go with a sure thing. Denver's best roofer Excel
roofing dot com. You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. Comparison call Compass Insurance paying too
much your coverage at dozens of insurance companies find out now three oh three seven
seven to one help. You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your home with Remax Alliance three
oh three nine two zero sixteen twenty two. Hi Tom Martino here three O
three seven one three talk hey seven one three each five five lour what's going
on with you? Hello? Lourie? Hello Tom? How are you good?
What's going on? So? I am calling because I have put my
son in a hotel the last couple of weeks and there's a lot of a
lot of immigrants that lived there, a lot of parents, family and children.
Yeah, these people have not had hot water. Now, why,
by the way, may I ask why your son is at the hotel?
He is in the middle of divorce right now. And okay, he moved
and he just had it had some more stable to stay. Okay, when
we paid it, when we paid the money, we were never told that
there was no hot water. They said it'll be fixed, that it would
be fixed the next day. How long was it? How long has he
been there every day? We've been there a week and there are a lot
of people there. Do you think it's broken or the uh, the owner
or the manager's playing games? I'm not really sure which. We were told
that that the city came out to fix it and lock the doors and won't
let them turn the gas on for some reason. Now, this is what
we were told from the people at the front desk. Okay, they were
told that is so they turned off. They would turn off the gas with
an unsafe situation. Correct, But the city when you said the city came
out to fix it, what do you mean you mean a plumber came out
to fix it or what you know? All honesty, Tom, I don't
know the exact situation. I just know that. Okay, let's have somebody
call over there. It's unacceptable. I'm gonna have bo call over. I
just want to ask a question, why don't you just move him to another
hotel? Because I've already paid and you get your money back. Would they
give you a refund if you wanted one? I doubt it very seriously.
How much did you pay up front? So the first week was four hundred
and then this I put him in for another week, which is three sixty.
What a good mom. Man. You know it's a slim dunk,
and you think so without hot water, no hot water, it's it's a
slim dunk. Just take them with the court. Yeah, but but she
can't wait. She I mean they need hot water, is what she's saying.
Hold on a second, and what we will do is we will call
over there and find out who the hell's in charge? How big is this
place and where is it? It's huge. It's on Wadsworth and could FAPs
West Colbacks. It's called Denver West in Okay. Now, okay, that's
Denver, Okay West. Colfax. Yeah, I think I know where that
is. We're gonna call over. Hold on, do you have a number
for the office? I don't. What's the name of it. I could
get it, Denver West, Denver West in Okay. Hold on, we're
trying to find it, and then leave your number with Kachina so we can
call you back. I'm Tom Martino more coming up, go with a sure
thing. Denver's best roofer Excel Roofing dot Com. You don't pay a cent
until you're content. Three time for an insurance check up free, no obligation.
Comparison call Compass Insurance Paying too much your coverage at dozens of insurance companies
find out now three oh three seven seven to one help. You'll think you're
his only customer when you choose Frank durand the Real estate Man dot Com to
list your home with Remax Alliance three oh three nine two zero sixteen twenty two
ript need so you don't have run as fast as we can show Shooter's gonna
help. Come man. This is the Troubleshooter Show. No Tom Martino,
Hi Tom Martine, Your Troubleshooter three oh three seven one three talk seven one
three eight two five five. Welcome to the show, the only show if
it's kind to anywhere where we solve problems, answer question to take complaints and
we love doing it. We love helping people. This hour brought to you
by One Clear Choice Garage Doors. Listen when it comes to garage doors.
One clear Choice Doors dot Com has everything on their website, the only company
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Clear Choice Doors dot Com seventeen zero, three, seven, zero, thirty
nine and eighty seven. Now, Drew, I'm gonna tell you something right
now, I'm gonna tell you something. This is the first time. Now
I've been doing the show for forty five years. Forty five years in Denver,
no longer, maybe, no, forty five in Denver. Right now,
I'm gonna tell you something. And we have never had a complaint.
Now, I'm not associated with this company. I don't endure some I don't
think they're bad, but we've never had a complain about them. I just
wanted to say that never, and I'm shocked I've used them. Tom Yeah.
Now again, I'm not singing their praises, saying, you know,
it can't be possible. I'm not saying. And they're not on my referral
list. I think they chose to market a different way because the referral list
is part marketing, of course. But but I just wanted to say that
because I was shocked when I saw who you were complaining about So what's going
on, Drew? I know, I know, man, it's I thought
the same thing, and I could be overreacting, so I'm not sure.
So let me get your your take. Sure. And so I did a
kitchen remodel with them, And why don't you say, since everyone's probably wondering,
it's done right, correct, done right yep. Now, by the
way, they normally okay, okay, keep going, keep going. Well,
I just like a twenty thousand dollars kitchen remodel with them. And the
when a salesman came out, he basically said, you know, you don't
you know, have to pay until you're one hundred percent satisfied, you know,
basically said, you know, we've been in business for so long,
you know, our family run all that kind of stuff. And ever since
basically I did the initial down payment, it hasn't really gone that well.
They've kind of been nickel and diming me for every little thing. We're pretty
much at the end of it. Now hold on, I mean you are
you have a contract right that spelled out correct? Let me let me give
you just a couple of things. So when so I wanted to I have
all new appliances, but a microwave. So I wanted to add a new
microwave. Well, the sales guy who is out here said, we don't
sell just microwaves, but if you buy one, we'll go ahead and sell
it for you when we do the whole you know, renovation. So I
said great, So I bought one and I want them to insall it.
But now they're saying it's not on contract, so I have to pay extra
for that, even though the sales guy told me that he would do it.
What do you think, Mark, I mean in general? Well,
again, hold on, I want to hear Mark Shmancy is a great guy
and he's been in the business, and he won't you know, he's not
going to slam anybody. He's not going to praise anybody. He'll give his
honest opinion. What do you think, Mark, And just the way you
were in the said it is like you know, he said, well,
yeah, well install it for you. But I don't think he was implying
he's going to do it for free either. And again I don't know.
Is it just you're gonna put the bracket up and you have to hang it.
It's it's about an hour job. Hour and a half job. But
they should be compensated for that. How much did they how much did they
want for it? Did they say for one hundred and fifty But I'm pretty
sure this is it's nothing, man, Okay, go ahead, No,
no, but go ahead, But I want you to know something. I'm
not really sticking up for them. I'm just trying to give you perspective.
Go ahead, No, and that's what I that's what I want. That's
yeah. And then just another couple other things. They all were small,
but just like after they came out, or actually after they gave me the
initial they came out and did some measurements and they found out that they had
to move another cabin in over a few inches, and they charged me for
that. And again it's not a lot of money. Again, it was
just like another one hundred and fifty dollars. And why wasn't that on the
original contract? Did they say, no, he just didn't notice it,
the original the sales guy that did the original contract. Okay, So I
mean that's about it. But I'm just kind of wondering were those the only
were those the only two things? There's one section I also outside of the
kitchen I had a little desk area also done where I had the cabinets refinished
in a new piece of countertop put down, and the countertop doesn't look very
good where they put it down. There there's some spacing in between the walls
and the countertop. Okay, now, hold on, hold on. When
it comes to the first two complaints you had, I think they're what's called
nothing burgers. You were charge one hundred and fifty bucks to assaw the microwave,
and then they had to move a cabinet they didn't see on the original
or they didn't notice it, and they charge you twenty five bucks another one
fifty Yeah, okay, I get it all right. So okay, they'll
say were change orders and you say, well, I do know what you
mean about the moving of the cabinet, not the microwave, but the moving
of the cabinet, and that is I'd feel like, wait a minute,
come on, man, you know you guys, I didn't hold you back
from seeing that. I mean, if they took measurement, I would have
eaten that if I was in the biz. I'm with you on that.
So okay. So now you go to this countertop and that seems like the
first legit thing. And I say with legit, they're all legit to you.
But I mean that's one would bother me. Now if they did a
countertop and didn't didn't space it properly, What were you mean saying I didn't
measure it right, didn't do the tempt correctly? Possibly, I mean,
you shouldn't have any gapping. And what are they doing about it? Nothing?
But I think what the issue is. No, wait a minute,
wait, have you actually looked and asked them directly to do something about that?
No, because I'm actually not quite sure what to ask. Well,
then that's why they're not. I mean, so, so, Drew,
have you had home improven sone before? Oh? Yes, yeah. Have
you had issues in the past, Oh no, this is the first time
I've actually had anything come up. Okay, Now, when when you say
that you don't like the way the counter looks, and that's on the outside
of the kitchen, correct? And what what is it? What is it
outside of the kitchen? It's just a little desk area. And that's okay.
I wanted to kind of explain. So before there was like maybe like
a three inch I don't know if it's called like backsplash, but little like
three inch thing going around it. And they took that out because the sales
guy told me at the desk area, it would look cleaner if you just
have just the solid death surface and nothing else there. So they ripped out
that three inches there and then just slid in ato countertop. So now all
around that three inches, you know, it looks terrible. Wait a minute,
I got to fix the dry wall. Wait, wait a minute,
Wait a minute, wait a minute. And they ripped out the backsplash and
put in a desktop, right correct. What was where the desktop was?
What was there before the desktop just old countertops okay, got it, got
top, And so they just put a like a granite countertop in between those
two walls there, right correct. Correct. They created a cubby with lake
space so you could sit there like a desk, right correct. Yeah,
okay, and before that you couldn't because it was a cabinet. No before,
it was the same thing. They didn't change anything physically. The only
difference is they just took out like that little three inch barrier that had the
backsplash going around and basically a wall on three sides. It's a wall on
three sides. They took the backsplash out and put a granite top in there,
right, correct, Yeah, that's all they did. Well, and
they left a gap. Well again, it's not huge. I can send
you a picture but yet, but I don't care. They left the gap
between the back of your desk and the wall. And did they fix the
drywall there too? Did they fix the drywall? No? No, so
that's what wait wait wait wait wait wait, Well they don't expect to leave
it that way, do they. I mean they're they're done. The guy
he's finishing up now. No, wait a minute, wait a minute.
When you told them you wanted the desk redone, they thought you just wanted
them shoving in a granite top and not trimming it. Correct, that's what
they did that. Well, you could fix the drywall and have the drywall
take care of that gap. Well you can, but they're not doing that.
How could you ever leave that unless they thought you were going to somehow
you said to them, oh, by the way, can you just put
a granite piece in here? I mean, I don't know how it was
worded. What does this say on the contract? Well, I think that's
how the sales guy sold it, because he told me. He goes,
this is, you know, a desk area, So normally we don't do
backsplash or any kind of Well, it doesn't matter if you don't do bag,
they don't leave it just torn up. Okay, that's well, that
was my question. I don't know. I don't know that. Did you
did you actually call? Did you call and ask to talk to one of
the chikkinis? No, but there's a project manager. And I told him
I I didn't talk to him about the countertop, but I told him I
wasn't happy about the microwave, and he was just a real jerk and said
we're not in the business of doing things for free, and just was a
real jerk. And I just said, okay, well I agree with that,
by the way, but I also think he missed price. Your job
missed the fact. I think that they should have eaten it if they missed
that they had to move a cabinet, right, I agree with you on
that. I agree. Yeah, I think the microwave's chargeable, the cabinet's
not. Okay, Yeah, did they say on that cabinet they had to
move? He say, oops, we didn't realize we have to move this.
Yeah. Yeah, And he just did it as a change order and
charged me for it. But did you say to him, well, why
didn't you notice it? No, because that was the first thing that happened.
So I'm just like, all right, it's not a big deal.
I'll just go, you know, do it. What's one hundred and fifty
dollars? No? No, I can see why seemingly small things to you
added up. And I think exactly, I think Dan Giukini would want to
know about it. I would call him personally if I were you right now,
and say, listen, you know what, I don't mind paying for
the installation of the microwave. I thought he said he'd disslve, but that's
fine you guys. But I would never have inferred when he said, but
we can assolve for you that it was going to be free anyway. I
don't think they did anything wrong with the microwave. I don't even know if
i'd bring that up. But what I would say is this. Here's what
I would bring up. I'd say, you know, Dan, I hired
you guys, and you gave me a price. And then he says he
missed this, that he has to move this cabinet and immediately. I paid
an extra one hundred and fifty bucks. Why didn't he see it? I
didn't hide it. I mean, it wasn't hidden from you. It's different
when change orders come from when you open up or take remove a cabinet and
see a rotting floor joist. There's all kinds of things that can happen that
are that are legit change orders. I don't think that was one of them,
if you're portraying it properly, that they saw that a cabinet needed to
be moved and they said, oh, sorry, we missed this. You
got to pay for it now one hundred and fifty bucks after they gave you
a price. And the other thing is the desk area. If the guy
says, oh, yeah, we can put a granite piece in there,
but if it's going to be a desk, you don't want to backsplash.
But then to tear out the backsplash and leave it unfinished is unheard of.
I mean, what does the guy say about that? Well, Again,
to be fair, I haven't brought up that part too. You need to
send me a picture. You need to send me a picture. I find
it. I'm actually finding a hard well. But one thing I'll say the
desk is in a different area of the kitchen. They might have just forgot
and if they need to point it out, maybe okay. But here's what
that okay, Mark, that's a good perspective. Listen to this. I'm
gonna put you on hold. I want Kitchina get him to send me a
picture immediately. I want to look at it during the break. I'm Tom
Martino three O three seven one three talk seven one three eight two. Go
with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check up free, no
obligation. In comparison, call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven to seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three oh three nine two
zero sixteen twenty two time. I'm Tom Martine. You're troubleshooter three zero three
seven one three talk seven one three eight two five five. I looked at
this picture the guy sent me. So I don't want to exaggerate on this
because done right. I mean, when I have been in this business for
forty five years and never get a complaint, I got to figure out they're
doing something, are right right? And again they're not. They're not any
and I'm not connected to them in any way. But Drew said it was
pretty unpleasant and he had a couple of things he didn't like. I think
one of them was not anything to the sweat about. But I think he
has two legit problems. But he hasn't asked for anything yet, so I
think he needs to ask. We shouldn't even be involved at this point.
He should ask Dane Shacchini or the family whoever at one of them say look,
here's the situation. This desk is clearly an oversight. If you paid
to have a desk put in there, and a and a granite slab be
put in there like they did or whatever that is, quartz or whatever,
there's no way they should leave it like that, No way in hell.
What it looks like is this. They took the cabinet out that was there,
or the desk, I mean that was there, whatever in that cubby
they tore out the backsplash and then they put in a piece of granite or
stone. They did not trim around it, they did not fix the drywall,
and they left it like that. Now, come on, that goes
without saying that should be fixed and that should have been included when they quoted
it. The other thing is he said they had to move a cabinet that
they didn't see beforehand and charged in one hundred and fifty for that. In
my opinion of that, you signed a contract and that wasn't something you hid
from them. That was something they could have seen and they missed it.
They should do it now. It's different, as I said, if they
uncover something and there's a chain that has to be made or additional work that
has to be done. But if that cabinet was there the whole time and
they say, oh, we have to move this cabinet, it's going to
be an extra one hundred and fifty bucks, well screw you. I don't
like that idea. But again he hasn't brought it up yet, and he
should. So this is Drew. So Drew, thanks for the picture.
I would be upset too, and I wouldn't be over the upset and I
wouldn't say the entire thing was a bust experience if they did that whole job.
But I really want to know what they tell you. Do you have
a way I can get in touch with Dan you mean the owner? I
mean if you call over there and ask or shouldn't they let you talk to
him? Yeah? Yeah, but you know what, I would start with
your sales rep. I mean, even though he sounded like he was a
jerk about the microwave, I'd give him one more shot. And if you're
not happy with his response, then yeah, go up the ladder. Yeah,
we'll do right. Okay, So then call us back and let us
know I'm marking this down. So you can call us back. Oh,
with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance checkup free no obligation comparison
call Compass Insurance paying too much your coverage at dozens of insurance companies find out
now three all three seven to seven to one help. You'll think you're his
only customer when you choose Frank durand the Real estate Man dot com to list
your home with Remax Alliance three All three nine two zero sixteen twenty two.
Hi Tom Martino, you're troubleshooter, Kelly says, uh having an issue,
he bought a twenty eighteen four Runner, and UH bought an extended warranty.
So tell your story. What's going on, man, Hey, Tom,
Just a real brief history on it. I went to Pueblo, Toyota t
get a pick up, and I picked up a Nissan Titan, and they
kept throwing check engine lights. So eventually we took it back there, and
that's how I ended up in the fore Runner, Okay, and I didn't
even want, you know, the Forerunner. But no other dealership would touch
the Titan because I took it in there four times, and of course that
shows up on the service history for them to fix the service engine light.
So the only thing I'd find worth trading it in there was the a Toyota
four Runner, since no other dealership would touch the Titan. And then I
found a really good deal on another truck at a different dealership after picking up
the twenty eighteen four Runner a few weeks later and traded it in and they
Uh, so I had barely even used any of the extended warranty at all?
Oh wait a minute, so you you don't have the twenty eighteen Toyota
four Runner anymore? No, sir, I traded it in. That's why
I need to. They're supposed to refund me the difference on the Okay,
and yeah, yes, yes they should, warranty, Yes they should.
How long did you own it? Just a few weeks? Oh? Man,
Okay and Pueblo Toyota. When you bought this extended warranty? Was it
on the fore Runner or was it on the previous car transferred to the fraor
Runner? What was it? It was strictly on the strictly on the fore
Runner. That makes things very easy. And how much How much of a
warranty is it? Like? How long? Oh? Gosh? I think
it was five year, one hundred thousand mile? Which ever came first,
I believe, okay? And how much did you pay for it? I
believe it was twenty nine to fifty. I unfortunately work, so I don't
have all the paperwork in front of me, but I know it was right
at three thousand. I think it was twenty nine and fifty. Kelly,
did did the contract specifically have anything about terminating the lease. No, no,
no, no, you mean that, I mean the extended warranty.
I mean the warranty. Normally, the attorney general in this state took a
grim view on people trying to keep money for an unused warranty that should be
pro rated. Yeah, how much did they say you had coming? They
won't give me an amount. I can't never get anybody to Okay, did
you tell me? I may have asked, how much did you pay for
this warranty? About grand Okay? Yeah, I think it was right at
three thousand dollars. Okay. Now they they're trying to keep your money.
That's pretty obvious. And there's a couple of reasons for this. Maybe you
never really bought a warranty and they just took that money from you. That
happens once in a while and you caught them, or or they just want
to keep the money. So you have proof you paid, you traded in
the car, And what does the contract say about termination? I don't have
the contract. What I have as an e signed document, what does I
say it to them on? It just ows the termination of the contract and
the mileage and the date the vehicle was traded in. Well, you need
to get a copy of the contract that you signed. Wait a minute,
the original contract when you traded this in, that extended warranty was discontinued,
right, correct. How do you know that? Well, that's I called
them to tell them the vehicle was traded in and I was canceling the worthy
and then they asked for proof. Okay, got it, I got it.
Okay, So they did ask for proof, and now they do owe
you, yes, sir, but you can't calculate how much they owe you.
But you only had it a few weeks. No, that is correct.
Well, they're going to owe you most of that money. Yeah,
I believe. So when was the last time you talked to him? At
Pueblo Toyota. I spoke to a guy named Chris Aragon, probably about two
and a half weeks ago, and they've just stamled you and I, yes,
sir, yeah, I've got multiple emails. I've copied their general manager
on it. Chris Aragon is the director of finance and the initial person I
dealt with was a guy named Derek Peasley who was in finance but has been
moved to the sales floor. And he's the one that dropped the ball initially
on even submitting my paperwork for the termination of the contract. Okay, I'll
give them a call to Yeah, yeah, I'm gonna we got a call
for you because I don't know what they're trying to pull here. Now they
and doc. If they say to you, well, this is non cancelal
that's not true. You can't do that in Colorado and it's been proven.
Now now you need to try to get Kelly a copy of your warranty or
your contract for the warranty. I mean you need to We need to see
that now. I We'll still call them and they're gonna b ss though and
try to say it was non Did they ever mention to you that you couldn't
cancel it? Did they ever say, well, we're not giving you a
refund because you can't cancel it. No, they have never stated that.
What they keep saying is it's six to eight weeks, and then it changed
to eight to ten weeks, and it's been seventy six days, so they've
passed the ten week mark. See oh man, that yeah, they're trying
to keep your money. We'll get on nick case Kelly, all right,
hang on, okay, bro, and we'll we'll we'll talk about this.
That's exactly what they're trying to do. Three oh three seven one three talk
three oh three seven to one, three eight two five five. We have
more right after this, Go with a sure thing Denver's Best roofer Excel Roofing
dot com. You don't pay a cent until you're content. Time for insurance
checkup free, no obligation comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three oh three seven to seven to one.
Help. You'll think you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with Remax Alliance. Three oh
three nine two zero sixteen twenty two. Hey, I'm Tom Martino. You're
troubleshooter. You know I have found a fascinating survey online. Oh man,
I'm telling you, I think even Dragon's gonna like this. One of what
people do in bed with gadgets. Now we're talking about toys. No,
no, no, no, no, I mean, hey, bro Kelly,
calm down. We're talking about non sex gadgets. Tech oh tech gadget.
Yeah, So it's very very interesting. First of all, do you
use tech in bed? I use my phone all the time in bed?
Oh yeah, I check the message all the time. Right, okay,
Now what do you use your phone for or your tech for in bed?
What? There were four countries where the far top countries for watching porn in
bed? You want to take a stab at them. I know you're gonna
think, what. Well, the number one is US, but it's tied
with come on, Spain. Is does a US stand for Australia or Austria
Australia Australia so US and in Australia in the survey, fifteen percent admit to
watching porn in bed. Right behind them is Canada, followed by the UK.
Now, let's talk about what people in the US do in bed with
their devices. The number one thing they do would be what in the US?
The number one thing they do? They stroll social media on Facebook.
Wait a minute, it's not the number one thing. Damn it. They
don't have this arranged right, I'm gonna have to do it. No,
they check emails and messages first, that's number one. Then number two is
social media. They just look at social media. They like to look at
videos and all that and what do you think. Do you know fifty four
percent of Americans okay, use in bed their device to watch YouTube. Yeah,
I'm not surprised. But here's the deal. Who do you think in
the world uses their devices more in bed than any other country. I found
this shocking, although maybe not Mexico really interesting. Five seven percent of the
people surveyed in Mexico, well there, said they use their They say they
use their devices in bed. Yeah, they're freendy outside because of the cartels.
That's kind of like there are two different people, those who use their
phone while pooping and liars. Oh yeah, I always use my phone.
I take my phone. I don't go to the restroom. Lists have my
phone. I look for my phone before I go. I do it at
night. I'll do it in bed and I'll go. There's the problem with
the problem with using your phone in the restroom is you take too long because
you're looking at your phone. And my wife says, are you okay?
And I said, oh, never mine, I just was I was playing
a game. Your legs get on numb, I can I know? Yes,
your legs two kidnam, Holy crap, I use and I use yeah
yeah, yeah, So anyway, games are addictive. I never thought i'd
like games, but then I read some research. This is true story.
I read research that there are certain games that are good for your mind.
And let's face it, I'm seventy and I'm looking at Biden here thinking wait
a minute, No, seriously, I'm thinking, whoa. I want to
keep my mind sharp, and there are games specifically I do for that,
and I love them. I absolutely love them. I never thought it.
But I don't do gaming like you know whatever have you ever tried. I
don't do gaming against you. No call of duty on your phone, no,
none of that. Now. I do words games, a lot of
them, but not that one. No, I haven't. That's really good
because you play against anybody else. Oh no, I see I want to.
I don't know if I like that, playing against anybody for anything.
I used to do word with friends, but then you got people like Mark
that sheat, you know, because he can't put a sentence together and then
he comes out with the most extraordinary words in the world. I'm just kidding
Mark, if he's listening. But anyway, here's the deal, here's the
true deal. I love those undoing nots. You know, do you ever
see where all the chords are. Oh my god, undoing those chords.
I get a high off of that. That's a dopamine hit for me.
And then what else are I like? Oh? Man, I let you
know speak about words. Did you know there's a whole subset of mathematics that
is devoted to not theory? What there is? There's a branch of mathematics
devoted to not theory. Wow, I gotta I gotta read about that.
Anyway, folks, we'll talk about your favorite games another time. I'm telling
Martino my favorite game is solving your problems. Three h three Martino, call
anytime, day or night and save all your problems for me.