WEBVTT

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Yea ripped up new need advice,
so you don't have come running. Just

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as fast as we can. Shooter's
gonna help coming. Man. This is

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the Troubleshooter Show. No Tom Martino. Hey, this this Tom Martino at

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the Mothership today. If you're streaming, I'm here. It's hour brought to

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I don't need bottled, no stinking
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can get yours for fourteen hundred bucks. Fully ass saw three oh three eight

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six two five five five war.
He texted me and said, dude,

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you don't look right in the studio. You know, people are so used

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to now seeing me and my other
studio. So anyway, welcome. We

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got Mark Schamanski with us from Genesis
Total Xteriors dot com. We have a

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deputy doc in the studio, and
did Mark sign on you? He's on

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I am here, He's in parts
unknown. He's actually out in California.

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He's they're on an extended motor home
trip. He signs in every now and

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then, and it's it's fun.
He posts videos if you ever want to

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look at him. So anyway,
let's talk. I just want to say

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one thing. So today, this
news conference would normally just be a normal

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news conference, right because he has
world leaders and he's meeting with world leaders,

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and he's gonna just do a news
conference. But now they're turning it

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into an entire referendum on the man's
fitness and health. And I'm talking about

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the president. And I just I
said something at dinner last night because I

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was out with a bunch of old
farts, and I said, how many

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normal scripts do we have in a
day? Just normal? You know,

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I brain fart here and there.
Now, this guy who's eighty one,

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just if he just has a normal
just a normal kind of slip up,

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just normal, like nothing major,
right, it's going to be it's going

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to be terrible for him. This
the pressure that he's under right now is

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not just normal pressure. He has
to be perfect. It's not only the

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slip ups. It's to look on
his face. Well, it says vacant

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look of somebody who has dementia.
It does he does have that look and

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you can't hide that. Gill No, that that's what I'm saying. It's

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more than just his verbal it's it's
his physical appearance. Well, it certainly

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would help if he just closed his
damn mouth, because there's looking over at

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Trump and it would just be But
see, I think they set him up

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at this point, guys. I
think they set him up to fall hard.

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I think the Obamas are behind it. I can't even imagine anyone wanting

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someone to fail like that. They
knew he wouldn't. They knew he wouldn't

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step out. He already had the
delegates. I think they totally set him

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up. I know that sounds conspiracy, but we find out today George Clooney

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ran all that op ed that he
wrote by Obama before it was released to

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the paper. That's that's insane,
and Obama didn't care. And also,

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I I remember, you know,
I'm on mailing list for both sides,

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being independent, and I get the
Biden Harris emails, and George Clooney was

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a part of those. In the
beginning. He would say, this is

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George Clooney joined me and Julia Roberts, and you know we're going for Clinton,

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and I'm excuse me for Biden and
bab blah blah. See that little

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normal scrupt right there. That would
be a death noel for him anyway.

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So but in how fake? How
fake? Was that op ed? And

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when I say fake, how fake
is George Clooney that three weeks ago he

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was sitting there saying how bad the
guy was, but he was raising money

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for the campaign. Now he throws
them under the bus. That with it

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itself is remarkable. Yeah. So
they're calling this news conference and I'm just

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making mention of this. By the
way, I'm not making fun of the

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guy. I actually feel bad for
him. I don't feel bad in that

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he needs to do something, but
I do I feel bad for him.

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Mark, would allow your husband to
go through this? Now? Some people

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say she's the reason because she she
wants the White House daycare. I don't

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know what's Oh his MIC's unplugged.
Hold on, okay. I wondered why

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that was going. Why we could
hear? Go ahead? Mark, you

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say, I just said, you
know, to have Jill Biden. What

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wife would do that? Right?
Yeah? I mean, you know,

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you honor and protect your your spouse, you know, and like like she

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doesn't apply once does she say,
Honey, you know you've accomplished. You've

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been in government for fifty years now, nearly fift whole life. He's never

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had a real job. He never
and you but you guys don't realize he

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has to mention. He's not thinking
like you guys are thinking right now.

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He's thinking he's doing a great job. No, but his wife does not

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have dementia, and she she just
doesn't want to leave the White House.

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Of what the Trump d OJ is
going to do, I don't think so.

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I although although I will say this, I mean, I mean that's

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what I hear from people, uh, including my own family, that Trump

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now is gonna assassinate his enemies.
I'm assassinated. But the DOJ is gonna

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go after I don't think they went
after they should. So wait a minute.

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You don't believe in tit for tattering
for I mean they went after him,

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They at the whim just perpetuates.
I just think it perpetuates that crap.

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I and you know, truly,
to be honest with you, And

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again, this has nothing to do
with politics. I don't believe that Joe

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Biden is an evil person. I
think he's just like every other politician.

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See, I don't think anyone is
as good or as bad as anyone says

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anyway. I just I think they're
all really they all do what they have

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to do. They all do.
I mean, we just don't know about

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all of them. You know,
there's no there's no saint in office anywhere.

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I mean, the only saint close
to a saint we had in office

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was the worst president of it in
all history. And but he was the

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Carter. He is the best man, but the worst president. I mean,

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you know, I don't know if
you can't have a good person.

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And look, every one of the
congress people, men and women go in

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with X amount of dollars and they
exit is multimillionaires. Everyone. Look at

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what AOC did. She was a
bartender, I know, and bro a

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multimillionaire right right, or in the
Bronx or wherever. Anyway, I want

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to talk to Janet loud crap.
Janet's got a medical issue, and then

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we have other calls. Let's get
those calls up, Katchina Glori, We'll

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get that done here. Okay,
Now we have Janet, Hey, Janet,

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welcome to the show. And what
is going on with you, Janet.

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We solve problems, answer questions,
take complaints, and I hope we

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can help you. Well, last
year I had my thy right removed.

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I had a big noise on the
bottom of it. The doctor removed it

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that It is a really easy procedure. It ended up lasting like five hours.

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Wow. Yeah, Now, by
the way, was that was that

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cancerous? That that nodule? It
could have been, but it wasn't,

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by the grace of God. Well, well, why didn't they do a

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biopsy and leave it alone? Or
was it interfering with you? It was

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interfering with my swallowing Okay, okay, I see and Doc, they don't

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just do those lumpectomies. They take
the whole thing out. Yes, when

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it depends if it's interfering with us
swallowing right, they'll take the whole thing

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out. Okay. If it was
just a small nodule, they would do

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a quick biopsy and then decide what
to do. Okay. So it was

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pretty big because they had to open
up my chest a little oo. So

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wow, anyway, we get that
done one hour, Susan ended up being

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four to five hours. Okay,
So we got it out. Well,

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we thought we got it out,
She said, I did really good.

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Three four months later, I'm still
having trouble swallow really and yeah, stuff

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like that go back, she says, Okay, it's normal, You're okay.

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It's gonna get better. It's gonna
get better. I go on hormone

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pills, and I keep gaining more
and more weight. I go from one

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fifty to two hundred and eight pounds, she says, start exercising, starts

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doing all this different stuff, and
I still keep getting bigger and bigger,

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selling worse and worse, hires higher, and keep up being the hormone pills,

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end up doing one hundred and fifty
miligraunds a day of hormone pills.

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Wait, whoa, whoa, whoa, So hold on, I have a

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fear. I have a fear.
You're going to tell me that they didn't

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take out your thyroid. They left
a piece in there. They left Wait

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wait, they left a piece of
thyroid. Is it enough of a thyroid

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that is actually producing hormones exactly?
Wait a minute, really, Mark,

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is that possible dot that a partial
thyroid can still function? Well? Yeah,

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but I can't imagine that it produces
enough to make it. Is it

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like a liver where you can actually
have parts of it. Well, she's

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taking thyroxin apparently, So what doesn't
make sense is that if she's complaining that

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that the thyroxin isn't enough, No, she's complaining that she was overdoing it

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and gaining weight because of it.
Right, No, it's usually the other

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way around. Oh, the other
way around. So thyroid, you tend

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to gain weight a little bit.
So anyway, let's going to keep going

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with your story. Okay, So
I'm a yuriant to the surgery. So

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I'm having a lot of trouble swallowing
again. I could actually cough up the

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pills. I could cough up my
food. I can't lay down because it

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feels like you know how you fill
a water balloona and you put it on

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a flat water. Okay, have
you seen I'm going to ask a logical

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question. Have you seen another doctor? Yes? I have. I went

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to my thyroid doctor and they did
a swallow study and she said said,

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Janet, you still have a thyroid. And I said what And she said,

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she's left to pick your thyroid in
there you and we're overdosing you,

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over maxim you on thyroid pills and
That's why your face is numb. That's

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why you're just as sure sky high. That's why you're getting in all this

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wage. You need to go see
the surgeon, make an apployment, get

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in their astaff and talk to her. All right, hold on, we've

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got to figure out what to do
with this. Is this now practice?

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Is this what? And is it? Is it actionable? I mean?

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Or do you just go in and
have it done? Is it a normal

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risk? All of this will talk
about coming up on the Troubleshooter Show.

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zero sixteen twenty two. Hi Tom
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six. All right, listen,
we're getting an attorney on four. We're

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getting it. We're getting it on
for uh uh Janet, and listen,

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Janet, this is a weird one
and I want to know what an attorney

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thinks about this as far as going
forward and what you should ask for or

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deserve. And I know you have
other questions, but just hang on.

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Yesterday somebody called up and said,
Tom, I went to this place I

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found on Facebook called Ticket Secrets and
I ordered tickets. And then after that

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the floodgates opened. People started calling
us. Natasha was the original caller.

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We have her on the line.
And then Natasha sent me an email.

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I couldn't believe. But before Natasha, you're up. But I want you

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to listen to Terry. Terry,
go ahead, what's going on with you?

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Terry? Hi? How are you
good? Terry? What's happening?

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Okay? So I'm going to tell
you my story with Ticket Secrets. Yes,

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I first tried to purchase from her
years ago. I asked her for

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tickets to a Bruno Mars concert and
the price that she gave me was unbelievable,

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and I was like, you know, I don't feel right about this,

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So I didn't buy from her,
and I moved on with my life

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whatever. So years went by.
I had friends, Hey, have you

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ever heard of tickets secrets? And
I was like, yeah, I heard

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of them, and they're like,
you should do business with them. They're

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great. So, you know,
I always hesitated. And then I bought

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some Denver Nuggets tickets from Okay.
You know, she sent me the tickets.

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Everything was fine. Granted I want
the tickets like twenty five minutes before

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the game started, but I had
tickets. So that was experienced one.

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It was great. So I decided
to buy more tickets from her to justin

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Timberlake, out of town, Okay. So I fly out of town and

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you know, two days before the
show, I write her, Hey,

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I'm checking out on my tickets.
No response. You know, time keeps

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going. I write her again,
Hey, any news on my tickets?

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Concerts coming up? No response?
You know that seems to Terry. That

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seems to be the how it worked. People had used her before successfully and

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then all of a sudden something happened. Right, so you know, now

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I have, like I bought usher
tickets from her. I'm not going to

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get those. So you know,
it's just a point of you know,

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you trust somebody you have right,
right? And so when did you ever

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get to talk to her? No? Well, there was time before the

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concert and I was like, hey, you know, I know I paid

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you this much for these tickets,
but you know, can I pay a

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little bit more and maybe get these
tickets? And she was like, well,

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you only paid this much and I
said, yeah, I understand what

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I'm telling you. I'm going to
pay you more if you can get me

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better seats. And she said,
well, well that's my deal is,

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I'll get you the best seats I
can. Okay, now let's talk hold

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00:14:50.279 --> 00:14:52.639
on, Okay, Natasha, this
sounds familiar to you, doesn't it,

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00:14:54.679 --> 00:14:58.240
a sir, Now, Natasha,
you did manage to talk to her,

208
00:14:58.320 --> 00:15:07.399
right. I was in communication with
her up until right after the Morgan Wallen

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00:15:07.480 --> 00:15:13.600
concert when she ghosted everybody else.
I have about four or five different phone

210
00:15:13.679 --> 00:15:18.080
numbers for her. Also the Facebook
messenger. I tried to research through TikTok.

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00:15:18.120 --> 00:15:22.200
I tried to when I asked you
yesterday, when I said, you

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00:15:22.240 --> 00:15:26.159
know, we have to show if
she's going through a bankruptcy or a legal

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00:15:26.200 --> 00:15:30.120
problem, she has an attorney on
all that. I said, how do

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00:15:30.159 --> 00:15:31.639
we know she scanned a lot of
people? And you said, well,

215
00:15:33.120 --> 00:15:35.679
it's all over Facebook and this,
And I said, well, could you

216
00:15:35.720 --> 00:15:37.559
get me three or four names?
And you come back with a spreadsheet.

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00:15:37.600 --> 00:15:41.480
Now, listen, I'm not exaggerating
when I say this, who organized this?

218
00:15:41.720 --> 00:15:46.840
I mean this is a spreadsheet of
one hundred people. I mean Diana

219
00:15:48.080 --> 00:15:54.799
Marie had reached out to me back
when I had posted something on Tulia's Ticket

220
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Secret Facebook and she said something about
getting everybody together. Did this woman put

221
00:16:00.120 --> 00:16:04.240
this? It's such a comprehensive list. It's the amount of money At first,

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00:16:04.279 --> 00:16:07.799
it's their name, the amount of
money, the date, the invoice,

223
00:16:07.840 --> 00:16:14.080
transaction number, and the event.
So every single one of us individually

224
00:16:14.200 --> 00:16:18.360
go on there and put the information
in and she is keeping that spreadsheet so

225
00:16:18.440 --> 00:16:25.480
that way we can try to do
either small claims, but now seeing how

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00:16:25.559 --> 00:16:29.120
much she took from everybody, we
don't know if we should file a class

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00:16:29.120 --> 00:16:33.480
action lawsuit against her. Here's we
haven't even mentioned the amount, but tell

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00:16:33.679 --> 00:16:37.360
people how much it is. Tom, Okay, well, the if you

229
00:16:37.480 --> 00:16:42.279
add up just what she has here, it's fifty five thousand dollars. But

230
00:16:42.399 --> 00:16:45.679
fifty five thousand bucks. No,
no, But here's what I want to

231
00:16:45.720 --> 00:16:49.159
say. Oh, that's not enough. Since I have sent that to you,

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00:16:49.639 --> 00:16:55.000
there is now ninety people on that
list, okay instead of seventy.

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00:16:55.200 --> 00:16:57.039
Okay, let me explain something to
you. That's what I said around one

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00:16:57.080 --> 00:17:02.759
hundred. So listen, here's what
I want to tell you that forget class

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00:17:02.799 --> 00:17:07.039
action. Okay, class action people
only go after class action if the corporation

236
00:17:07.200 --> 00:17:11.519
is big enough, where the award
is big enough, because the attorneys have

237
00:17:11.559 --> 00:17:15.960
to get paid at the end.
But also it has to be big I

238
00:17:15.960 --> 00:17:19.640
mean fifty five and an ability to
pay. There's nobody in the world that

239
00:17:19.680 --> 00:17:26.680
will do a class action for ninety
people and the woman doesn't have ability to

240
00:17:26.759 --> 00:17:30.720
pay. I mean, you're not
going to get it, and there's no

241
00:17:30.839 --> 00:17:34.200
benefit. Here's the other weird thing. There's no benefit to a joinder suit,

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00:17:34.240 --> 00:17:37.960
which means you just all get together. It's not a class action.

243
00:17:37.279 --> 00:17:41.119
It's just that you all get together
and sewer and here's why. Because the

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chances of getting paid again are next
to nothing, so then you end up

245
00:17:45.160 --> 00:17:49.599
with nothing. The best way to
get paid is for one person. I

246
00:17:49.640 --> 00:17:52.759
know this sounds crazy and selfish,
but for one person. Let's, for

247
00:17:52.839 --> 00:17:56.880
example, we have somebody on here
O six grand. They go on,

248
00:17:56.720 --> 00:18:00.079
I think it was it six well
almost, they go on, let's say

249
00:18:00.119 --> 00:18:03.200
if they're owed three grand, fog
and whatever it is, and they see

250
00:18:03.200 --> 00:18:07.000
her in small claims court, get
a judgment and try to scare her into

251
00:18:07.079 --> 00:18:12.599
paying up. But I don't think
she has money, and I think she's

252
00:18:12.599 --> 00:18:18.920
a crook and or she fell on
bad times. But I can't believe that

253
00:18:18.079 --> 00:18:26.599
these dates are so extensive. I
can't believe that she did not know she

254
00:18:26.680 --> 00:18:30.160
was in trouble and she or she
knew, and she kept collecting money.

255
00:18:30.400 --> 00:18:33.920
And it looks like her trouble started
back in fall of twenty twenty three,

256
00:18:34.519 --> 00:18:40.960
and she was collecting money through no
yeah, even as far back as September

257
00:18:41.000 --> 00:18:47.920
twenty twenty three, and then through
June I see as the latest date,

258
00:18:48.599 --> 00:18:53.559
and June she was still collecting money. And when did she finally tell you,

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00:18:53.680 --> 00:18:59.400
Natasha, this scumbag? When did
she finally tell you she retained an

260
00:18:59.440 --> 00:19:07.400
attorney. She posted it on her
Facebook page. Oh, it is on

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00:19:07.519 --> 00:19:14.240
her Ticket Secrets Facebook page, saying
that she retained legal counsel and that we

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00:19:14.279 --> 00:19:18.319
will get some sort of letter.
And we were all waiting on this letter,

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00:19:18.519 --> 00:19:22.839
and we reached out to the attorney
after looking into that Richard Growth.

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00:19:25.039 --> 00:19:30.160
He is a divorced separation attorney.
He is not even a bankruptcy attorney.

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00:19:33.440 --> 00:19:37.799
Okay. So, and I sent
you over three more emails as well about

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00:19:37.839 --> 00:19:42.920
her business. It was delinquent for
almost two years. Does anyone have a

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00:19:42.920 --> 00:19:48.240
picture of this woman? I would
like to warn she has a personal Facebook

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00:19:48.240 --> 00:19:53.960
page as well, under Talia Jeger. Okay, under, I'll have Suzanne

269
00:19:55.000 --> 00:19:56.720
pull some pictures. Yeah, Howard
do that? What's the name again,

270
00:19:59.079 --> 00:20:03.400
Paulia Jaeger? Okay Jaeger coll here. I can't believe I didn't write that

271
00:20:03.440 --> 00:20:10.759
down yesterday, okay, okay.
And I looked. I searched bankruptcy records

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00:20:10.839 --> 00:20:15.920
yesterday. There's been nothing filed under
her personally or that company. Yeah.

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00:20:15.000 --> 00:20:21.000
I think most of us yesterday on
that Facebook group were watching you guys live

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00:20:21.079 --> 00:20:25.359
on YouTube, and a lot of
them were saying, what do we do?

275
00:20:25.440 --> 00:20:26.559
Now like, well, well,
we got to come up with a

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00:20:26.599 --> 00:20:30.519
plan. I mean, I think
we get law enforcement involved. It sounds

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00:20:30.559 --> 00:20:34.960
to me like a scam. I
mean, you know, what did she

278
00:20:36.039 --> 00:20:37.519
know? When did she know it? Did she still collect money? You

279
00:20:37.519 --> 00:20:41.319
know, when you collect money knowing
you're not going to fulfill a contract,

280
00:20:41.680 --> 00:20:47.599
that's that's fraud. And I can't
believe this list. Holy crap. So

281
00:20:47.720 --> 00:20:49.000
we're gonna stay in touch with you. We're going to get an attorney on

282
00:20:49.079 --> 00:20:53.599
to talk about this. But really, first and foremost, I'd like to

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00:20:53.640 --> 00:20:57.839
reach out to Richard Gross. Did
you do that? H Kitchina? Did

284
00:20:57.880 --> 00:21:03.079
you ever call this dick Gross?
Yeah? She did, and there was

285
00:21:03.160 --> 00:21:08.279
no answer and the voicemail was full. Oh really, so the attorneys everything

286
00:21:08.279 --> 00:21:15.400
that one of us are running into
correct. And also the Talia her voicemail

287
00:21:15.519 --> 00:21:22.519
is also full on the one number, Kalia Talia with a tea Talia,

288
00:21:22.680 --> 00:21:30.319
Oh Talia. Okay, So Talia
is is some kind of weirdo. I

289
00:21:30.319 --> 00:21:33.359
mean, she's went It sounds like
a Ponzi scheme to me. Yeah,

290
00:21:33.400 --> 00:21:37.680
but but she was doing tickets at
one time. Well, I think she's

291
00:21:37.720 --> 00:21:44.480
collecting money from people to purchase tickets
for other people to give to people to

292
00:21:44.599 --> 00:21:48.480
bait them into thinking that she's legitimate, and then they fall into a trap.

293
00:21:49.000 --> 00:21:55.440
And it's kind of like this big
Ponzi scheme. Can I mention one

294
00:21:55.480 --> 00:21:59.119
more thing while I still have you
guys? Go ahead. I want everyone

295
00:21:59.160 --> 00:22:00.519
to hear this guy. I want
we got to do something about this woman.

296
00:22:00.559 --> 00:22:07.519
Go ahead. She also during like
the Nuggets playoff games, she would

297
00:22:07.599 --> 00:22:15.839
do giveaways on like she had a
separate Facebook thing and she would charge people

298
00:22:15.880 --> 00:22:18.759
anywhere from one hundred, like twenty
five to one hundred dollars and say,

299
00:22:19.119 --> 00:22:22.640
hey, pay me this money.
Yeah, and I'm going to give away

300
00:22:22.680 --> 00:22:27.920
tickets to somebody whoever. This wheels
right right? Gotcha? Do did these

301
00:22:27.920 --> 00:22:32.000
people ever get these tickets? I
don't know. So that's like a whole

302
00:22:32.079 --> 00:22:37.160
nother thing that she was pulling.
You know. Again, this goes,

303
00:22:37.799 --> 00:22:45.160
this goes beyond a simple bankruptcy or
something. And this attorney, I mean,

304
00:22:45.160 --> 00:22:48.440
if she retained an attorney, he
owes it to these victims to talk

305
00:22:48.480 --> 00:22:51.400
to them or to talk to me, And we got to get word out.

306
00:22:52.039 --> 00:22:56.559
Try him again, this gross dick, and see if see if we

307
00:22:56.599 --> 00:23:00.960
can get them on the phone.
Hold on, folks, this is a

308
00:23:02.039 --> 00:23:07.079
scam, a big one and as
with many many scams. My god,

309
00:23:07.240 --> 00:23:11.759
they they this Facebook marketplace, they
should call it Facebook scam place. That's

310
00:23:11.799 --> 00:23:22.000
really what they should call it.
Go with a sure thing Denver's Best Roofer

311
00:23:22.119 --> 00:23:30.279
Excel Roofing dot com. You don't
pay a cent until you're content. Time

312
00:23:30.319 --> 00:23:34.319
for an insurance check up free,
no obligation comparison call Compass Insurance paying too

313
00:23:34.400 --> 00:23:38.680
much your coverage at dozens of insurance
companies find out now three oh three seven

314
00:23:38.680 --> 00:23:41.880
to seven to one. Help.
You'll think you're his only customer when you

315
00:23:41.960 --> 00:23:47.119
choose Frank durand the real estate Man
dot com to list your home with Remax

316
00:23:47.160 --> 00:23:55.200
Alliance three oh three nine two zero
sixteen twenty two. Hey Tom Martino,

317
00:23:55.359 --> 00:24:00.200
here your troubleshooter. Three oh three
seven to one three talk three three seven

318
00:24:00.279 --> 00:24:03.640
one three eight two five five.
Let's get to the phones. And were

319
00:24:03.680 --> 00:24:08.400
you able to get Marco Bittendonelli on
for that one uh malpractice issue? He

320
00:24:08.440 --> 00:24:12.319
has not answered me back yet,
But I did talk to Gross Stick.

321
00:24:12.880 --> 00:24:18.400
You did talk to Gross Dick Hey
the attorney I did, Richard Gross,

322
00:24:18.440 --> 00:24:23.480
the attorney for four OxyS me for
this scam scammer talia. Yes, he

323
00:24:23.480 --> 00:24:26.960
he will not come on. No, that's okay, he won't come on.

324
00:24:26.039 --> 00:24:30.000
But did he have a comment for
these people. Yes, the Lord

325
00:24:30.079 --> 00:24:36.599
came down from heaven and gave us
the law that also offers bankruptcy. He

326
00:24:36.720 --> 00:24:40.720
said that, uh huh, the
Lord huh came down. It just means

327
00:24:40.759 --> 00:24:44.319
he's going to file bankruptcy on her
behalf. That's what it sounds like.

328
00:24:44.440 --> 00:24:47.960
Yep. Okay, so he said
and gave us the law of bankruptcy.

329
00:24:48.200 --> 00:24:56.480
Now bankruptcy is and he said that
all victims will get whatever that the bankruptcy

330
00:24:56.559 --> 00:25:04.119
court will guner ate or ward.
Well, so in a bankruptcy, here's

331
00:25:04.160 --> 00:25:08.480
what they do. They look at
you know what. Let's get wink On,

332
00:25:10.599 --> 00:25:14.000
get Mike wink On. I want
to ask him about that. Because

333
00:25:14.160 --> 00:25:19.240
there's a certain intent you can challenge
bankruptcies and bankruptcies. People think when a

334
00:25:19.240 --> 00:25:22.759
bankruptcy is discharged that's a bad thing. That's a good thing for the person

335
00:25:22.799 --> 00:25:29.799
filing. If you file bankruptcy and
the bankruptcy is discharged, it means that

336
00:25:29.880 --> 00:25:33.960
all of your debts are discharged.
They go away. If the bankruptcy is

337
00:25:33.039 --> 00:25:37.880
dismissed, you're screwed. That means
or the creditor is dismissed. It means

338
00:25:38.599 --> 00:25:42.200
that that they are not part of
the bankruptcy and you must pay them.

339
00:25:42.480 --> 00:25:48.799
It is possible when you go bankrupt
to have some debts that are discharged and

340
00:25:48.920 --> 00:25:56.640
some debts that are dismissed, depending
on your culpability. If you are simply

341
00:25:56.680 --> 00:26:04.359
the victim of a bad economy or
whatever. Like, if a business was

342
00:26:04.440 --> 00:26:14.039
collecting deposits with every intention of finishing
the work and then they went bankrupt,

343
00:26:14.079 --> 00:26:17.960
that's different than a guy who says, I better collect as many as possible

344
00:26:18.079 --> 00:26:26.119
before I go out of business.
And that's the age old challenge of bankruptcies.

345
00:26:26.960 --> 00:26:30.960
Really. Now, I want to
answer a question for Gary, Gary

346
00:26:30.000 --> 00:26:34.920
welcome, What is your question on
small claims court? Yeah, I'd like

347
00:26:36.000 --> 00:26:41.640
to know how to go about doing
it, and plus I want to know

348
00:26:41.279 --> 00:26:45.200
if it's seasable. I've got I
think I must be one of the number

349
00:26:45.279 --> 00:26:52.039
one I mean not people having trouble
with Camping World. Oh, there's a

350
00:26:52.079 --> 00:26:56.359
ton of people having trouble. What
was your problem with Camping World? I

351
00:26:56.440 --> 00:27:03.720
needed on it for a motor I
bought, and I called around a lot

352
00:27:03.720 --> 00:27:10.079
of different people around my area and
they were all a month plus out.

353
00:27:10.759 --> 00:27:12.440
So I thought, well, I'll
call Camping Roll see what they are.

354
00:27:14.359 --> 00:27:15.559
And they said, yeah, we
can get a right to it as soon

355
00:27:15.599 --> 00:27:19.400
as we get it ordered and do
it. I said a lot, I'm

356
00:27:19.440 --> 00:27:23.079
fine. So she craved it all
up and she and the girl that I

357
00:27:23.200 --> 00:27:30.160
talked to said that if it wasn't
available to her, I'd have to go

358
00:27:30.200 --> 00:27:34.920
to their online store and order it
and they could ship it Camping World their

359
00:27:36.119 --> 00:27:41.000
online service to them, and they
would solve it. So they give me

360
00:27:41.000 --> 00:27:45.160
an askimate and all this and to
the whole process. They asked me,

361
00:27:48.680 --> 00:27:52.200
what link is it from? You
know where the arm was, because there's

362
00:27:52.240 --> 00:27:55.640
no audion at all. All there
is is just I guess the guy I

363
00:27:55.759 --> 00:27:59.319
bought and said he had got blown
off. I don't know if it's been

364
00:27:59.319 --> 00:28:03.680
blown off. Looks like to me
besides white something and took it off.

365
00:28:03.119 --> 00:28:11.000
But that's but anyhow, Uh yeah, so let me let me get right

366
00:28:11.039 --> 00:28:15.640
to it. Did you ever end
up ordering an Awning? Yes, I

367
00:28:15.759 --> 00:28:22.119
got the audi delivered to them.
They give you an estimate, uh of

368
00:28:22.519 --> 00:28:26.359
six hundred dollars installed. I said, yes, go ahead. Well,

369
00:28:26.359 --> 00:28:30.039
I took the motor home there.
Okay? How much was the awning itself?

370
00:28:30.079 --> 00:28:41.079
How much was the awning itself?
Two thousand dollars okay, which I

371
00:28:41.240 --> 00:28:47.759
paid for. And but my thing
was is they wanted six hundred dollars install

372
00:28:47.839 --> 00:28:52.559
it. Yeah, fine, And
then once I brought my motor home there,

373
00:28:52.599 --> 00:28:57.960
they called it back to we need
another four hundred dollars install it.

374
00:28:59.119 --> 00:29:02.039
Okay, hold on, I want
to find out why I got to take

375
00:29:02.079 --> 00:29:04.160
this break, or dragon will come
in here and drag me out of here.

376
00:29:10.559 --> 00:29:14.599
Go with a sure thing Denver's best
roofer Excel Roofing dot com. You

377
00:29:14.640 --> 00:29:21.680
don't pay a cent until you're content. Time for an insurance check up free,

378
00:29:21.759 --> 00:29:26.279
no obligation. In comparison, call
Compass Insurance paying too much your coverage

379
00:29:26.279 --> 00:29:29.880
at dozens of insurance companies. Find
out now three O three seven to seven

380
00:29:29.920 --> 00:29:33.680
to one help. You'll think you're
his only customer when you choose Frank Durand

381
00:29:33.680 --> 00:29:37.079
the real estate Man dot com to
list your home with Remax Alliance three oh

382
00:29:37.160 --> 00:29:45.839
three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter.

383
00:29:45.960 --> 00:29:49.759
So now Gary, what I want
to do is I want to help you.

384
00:29:49.839 --> 00:29:52.799
Now we got a lot of people. Be patient. I will get

385
00:29:52.839 --> 00:29:56.039
you, I promise. So Gary, on this Camping World thing, bottom

386
00:29:56.039 --> 00:29:57.880
line, you paid two grand.
Then they said it's going to be six

387
00:29:57.960 --> 00:30:00.920
hundred to installed. Now they say
it's going to be one thousand to install.

388
00:30:02.119 --> 00:30:03.440
So what I want to know is
this, where does it stand?

389
00:30:03.480 --> 00:30:07.480
Did you have them do the work
or not? No? I didn't.

390
00:30:07.559 --> 00:30:15.279
I thought it would. They give
me an ast an. It's not a

391
00:30:15.279 --> 00:30:19.480
contract though, it's it's that's why
it's called an estamit. See if you

392
00:30:19.640 --> 00:30:25.079
called them on the phone and they
said, listen, order this awning and

393
00:30:25.160 --> 00:30:29.799
we can install it for six hundred
bucks, that's not a contract. Okay.

394
00:30:30.200 --> 00:30:36.319
But you're saying you would have never
ordered the awning if you knew it

395
00:30:36.359 --> 00:30:38.960
was going to be more. Now
I agree with you on that. I

396
00:30:40.039 --> 00:30:44.599
totally agree. And therefore I would
ask them to take the awning back.

397
00:30:44.880 --> 00:30:51.160
Won't they just take it back?
They're like, but they're not calling me

398
00:30:51.200 --> 00:30:56.599
back. They I should want I
just take a refund? Right? What

399
00:30:56.680 --> 00:31:00.440
picked my motor home? Yeah,
and they said, well you have to

400
00:31:00.480 --> 00:31:06.319
call their online service. So I
called them and they said, no,

401
00:31:06.440 --> 00:31:10.759
you got to go back to your
store. Okay, so giving you the

402
00:31:10.799 --> 00:31:11.720
run around, I got to go
to hold on a second. I want

403
00:31:11.759 --> 00:31:15.759
to go to Michael Wink, an
attorney at law, because I don't want

404
00:31:15.799 --> 00:31:19.160
them to wait during the break.
He's with the wink Lawfirm dot com a

405
00:31:19.240 --> 00:31:25.200
bankruptcy attorney. Mike, I need
to ask you something. If a ticket

406
00:31:25.240 --> 00:31:32.279
broker took a bunch of money to
buy tickets and amassed creditors, who are

407
00:31:32.480 --> 00:31:37.759
people waiting for tickets of about you
know, sixty thousand or whatever, and

408
00:31:37.799 --> 00:31:42.759
they go bankrupt? Can can they
get away with it if they knew they

409
00:31:44.079 --> 00:31:48.079
like? How would you challenge it? Would you have to show they kept

410
00:31:48.119 --> 00:31:52.240
taking deposits knowing they were in trouble? Or is it almost impossible to challenge?

411
00:31:53.440 --> 00:31:57.200
It is certainly possible to challenge.
And what he would do is file

412
00:31:57.240 --> 00:32:04.920
an objection to discharge in the bankruptcy. So the key here is, while

413
00:32:04.960 --> 00:32:08.160
there's certain kind of debts that don't
go away in bankruptcy, like student loans,

414
00:32:08.519 --> 00:32:13.000
and a student loan lender doesn't have
to do anything in a bankruptcy to

415
00:32:13.000 --> 00:32:16.839
have its debt survive discharge, if
you're claiming that you've been defrauded, you

416
00:32:16.920 --> 00:32:22.720
have to file an objection to discharge, And I could tell you that in

417
00:32:22.079 --> 00:32:27.119
those kinds of facts, you're going
to have a very strong case, especially

418
00:32:27.119 --> 00:32:30.720
if there's a pattern and practice of
you know, a lot of angry customers

419
00:32:30.759 --> 00:32:36.319
who paid and didn't get the goods. Yeah, there are like ninety customers

420
00:32:36.799 --> 00:32:42.599
and there's a pattern there. Over
several months, she was collecting deposits and

421
00:32:42.640 --> 00:32:47.240
I mean it went on from September
of twenty twenty three all the way through

422
00:32:47.319 --> 00:32:52.799
June of twenty twenty four. And
you got to ask yourself, Wait a

423
00:32:52.839 --> 00:32:57.279
minute, why would someone do this? What if she simply says, I

424
00:32:57.319 --> 00:33:00.440
don't know. She may have an
excuse, but you answered what we wanted,

425
00:33:00.480 --> 00:33:05.480
which is pretty cool, and that
is that they Well, well,

426
00:33:05.519 --> 00:33:08.920
I'm I'm a little confused, Mike. Would each person, let's say there's

427
00:33:08.960 --> 00:33:13.200
one hundred different people, does each
one of them have to do that?

428
00:33:13.599 --> 00:33:16.400
Or can one person go to the
trustee with a list of names? I

429
00:33:16.400 --> 00:33:22.519
mean, how does it work?
Yeah? So so each person, each

430
00:33:22.559 --> 00:33:27.640
person has a claim. If there's
enough of them, you don't even need

431
00:33:27.680 --> 00:33:30.160
them all You can object the discharge
with Marge and make it sure that there

432
00:33:30.240 --> 00:33:35.400
is no discharge. So there's one
there's one case where you say my debt

433
00:33:35.440 --> 00:33:38.720
doesn't go away, and there's another
case for you take because you brought a

434
00:33:38.880 --> 00:33:43.599
ninety people you don't know. Okay, okay, we got that. We

435
00:33:43.640 --> 00:33:46.160
gotta we gotta take this break.
That's Wink Law Firm dot com. And

436
00:33:46.200 --> 00:33:50.519
we have more coming up on this
and your other calls. Stay tuned.

437
00:33:50.640 --> 00:33:53.920
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438
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439
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440
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441
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only customer when you choose Frank durand
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442
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your home with Remax Alliance three all
three nine two zero sixteen twenty two yea

443
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ripped news. You need advice who
you don't have? Come running as fast

444
00:34:35.119 --> 00:34:42.760
as you can. Shooter's gonna help. Come. This is the Troubleshooter Show.

445
00:34:43.400 --> 00:34:51.599
Now Tom Martine, Hey Tom Martina, Your troubleshooter three all three seven

446
00:34:51.679 --> 00:34:54.280
one three talks seven one three a
two five five. This hour brought to

447
00:34:54.280 --> 00:34:59.559
you by renew Home Innovations dot Com. I love these bathroom and models home

448
00:34:59.599 --> 00:35:05.320
my god, they do these shower
conversions. Okay, everyone's getting rid of

449
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those old ugly shoves, you know, the you step over them and you

450
00:35:07.920 --> 00:35:12.039
got the curtain of that old diffused
door. Anyway, renew Home Innovations they

451
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452
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453
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glass panels in the front, no
thresholds to stumble over. Joe Biden

454
00:35:22.519 --> 00:35:28.119
could get in there easily. And
also they have soap dishes, they have

455
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benches, they have custom design to
your movement. Three O three nine zero

456
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four two thousand. Three oh three
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457
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Home renew Home Innovations dot Com.
Now, Deputy Bow joined us along with

458
00:35:42.079 --> 00:35:45.360
Deputy Doc and I think I'm gonna
give Deputy Bow this one to work on

459
00:35:45.800 --> 00:35:51.239
with Camping World, because didn't you
good working on Camping World once before?

460
00:35:51.360 --> 00:35:53.360
Right? Yeah? He did.
I thought I had that, right,

461
00:35:53.440 --> 00:35:58.679
Gary. So the good news is
I have a deputy here who will have

462
00:35:59.239 --> 00:36:02.920
hassle them about your refund. But
they did not really refuse the refund,

463
00:36:04.039 --> 00:36:07.119
right, They just said you had
to go through a few procedures. Is

464
00:36:07.159 --> 00:36:12.360
that right? Yeah? And well
here's the thing is, I've just heard

465
00:36:12.400 --> 00:36:15.920
all the problems you're having, and
I think they're trying the same thing to

466
00:36:15.960 --> 00:36:21.199
me that they do to every else. Well, no, they are pretty

467
00:36:21.280 --> 00:36:24.119
damn and competent. But here's the
deal. If you're calling me because you

468
00:36:24.159 --> 00:36:28.880
want to force them to install it
for six hundred, it's not going to

469
00:36:28.920 --> 00:36:35.159
work because they didn't create a contract. They didn't create a binding thing where

470
00:36:35.239 --> 00:36:37.079
they have to do it no matter
what. And the last thing you want

471
00:36:37.480 --> 00:36:43.679
is work. What's called specific performance, where you're forcing someone to do something

472
00:36:43.719 --> 00:36:46.480
for a price they don't want to
do it. I just think this they

473
00:36:46.639 --> 00:36:51.320
do, they should make it.
However, since they induced you to buy

474
00:36:51.360 --> 00:36:54.760
that awning, they should refund the
money with no question. So what do

475
00:36:54.800 --> 00:36:59.000
you have to do? Do you
need us to get that refund or are

476
00:36:59.039 --> 00:37:01.480
they going to do it for you
you? I don't know. Like I

477
00:37:01.519 --> 00:37:06.079
say, it just seems like I'm
getting the run around. I mean when

478
00:37:06.079 --> 00:37:08.480
I when I went to pick it
up, I shaid I ask you the

479
00:37:08.519 --> 00:37:14.039
refund, and they said, well, we can't get the reef fund.

480
00:37:14.039 --> 00:37:17.599
You need to call right because you
bought it online. That's right, you

481
00:37:17.639 --> 00:37:22.280
bought it online from camping World,
which is different from the Camping World that

482
00:37:22.320 --> 00:37:27.480
you were at for installation. But
what here's here's the thing. I want

483
00:37:27.519 --> 00:37:30.880
you to call me back. I'm
just gonna mark this. Call me back.

484
00:37:30.920 --> 00:37:32.239
We'll put somebody on it if you
can't get a refund. Okay.

485
00:37:32.440 --> 00:37:35.960
I don't think you should bother going
a small claims court at this time.

486
00:37:36.000 --> 00:37:38.480
It's premature. They haven't refused your
refund. I want to move on.

487
00:37:38.519 --> 00:37:43.719
Three oh three seven one three talk
seven one three eight two five five.

488
00:37:43.840 --> 00:37:47.679
Now we can't get Janet. I
can't get my malpractice attorney right yet.

489
00:37:49.159 --> 00:37:52.679
But I do want to go back
to you so you're not left hanging.

490
00:37:52.880 --> 00:37:57.639
Okay, see if John Fuller's available, John can also weigh in on this.

491
00:37:57.880 --> 00:38:00.280
He actually could, uh hold on, I just thought of that.

492
00:38:00.559 --> 00:38:04.440
I'll be right back to you.
Let's try to get John to weigh in

493
00:38:04.480 --> 00:38:07.360
on this. And then I wanted
to talk to be about the tenant landlord

494
00:38:07.400 --> 00:38:10.320
thing. Hi, be what's happening? By Yes, I have a question.

495
00:38:10.559 --> 00:38:16.079
Yeah, do I have to how
long a period of time do I

496
00:38:16.199 --> 00:38:22.920
have to notify my tenants of a
rent increase? Okay, Now that's a

497
00:38:22.960 --> 00:38:28.559
loaded question. You're a landlord,
right, yes, Okay. Now,

498
00:38:28.599 --> 00:38:35.519
if you're a landlord and you have
no written lease, right, you have

499
00:38:35.679 --> 00:38:38.039
what's called a month, you have
what's called a month to month tenancy.

500
00:38:39.400 --> 00:38:43.679
I do, okay, So you
have no written no written lease, right,

501
00:38:44.920 --> 00:38:49.199
no, okay, in a month
to month. And I say it

502
00:38:49.280 --> 00:38:51.800
used to be, or it may
be because I think there were some recent

503
00:38:51.880 --> 00:38:54.320
changes. But and we can get
Brad O'Brien. We can get in fact,

504
00:38:54.360 --> 00:38:59.800
we should get Brad O'Brien. But
I believe that it's specified by law,

505
00:39:00.000 --> 00:39:06.039
which means I think you have to
do it within a certain number of

506
00:39:06.159 --> 00:39:09.400
days of the rent cycle. And
I'm thinking it's the full thirty, but

507
00:39:09.719 --> 00:39:15.280
it could be it could be ten
days. I gotta find I'm confused.

508
00:39:15.280 --> 00:39:21.719
There there are some things that only
require ten days. So rather than speculate

509
00:39:21.760 --> 00:39:25.079
here, let's get Brad O'Brien on
Okay, this is a great question for

510
00:39:25.199 --> 00:39:29.000
him. And also whether there's limits
on how much you can raise it.

511
00:39:29.440 --> 00:39:31.079
I don't think there are are there
right now? Oh wait, wait,

512
00:39:31.079 --> 00:39:34.639
wait, wait, thanks, I'm
asking you know what, that's a good

513
00:39:34.719 --> 00:39:39.079
question there be right now. Being
a landlord has gotten so complicated, you

514
00:39:39.159 --> 00:39:43.599
know that, Right, Yeah,
That's why I'm calling, because I know

515
00:39:43.760 --> 00:39:45.880
laws have change. All right,
hold on, we'll get an answer for

516
00:39:45.960 --> 00:39:49.440
you. All right, We got
that one pending. Let me make a

517
00:39:49.480 --> 00:39:52.039
note there for Brad O'Brien, and
then we have the other one. Let

518
00:39:52.039 --> 00:39:58.840
me go to Lentcho. Is that
how I'm saying your name Lenko or Lentcho

519
00:39:59.039 --> 00:40:02.480
or how do I say your name
Lento lent show? What is happening?

520
00:40:02.639 --> 00:40:07.920
Yeah? Hi? So unfortunately,
I you know, with the hailstorms last

521
00:40:07.960 --> 00:40:12.760
July, I there was a contractor
in my neighborhood who had did my neighbor's

522
00:40:12.840 --> 00:40:16.360
reff. I called him and got
him going, I know, and so

523
00:40:16.440 --> 00:40:21.760
with that saying, I talked with
him and he, you know, we

524
00:40:21.840 --> 00:40:25.039
signed a contract to have my reff
done. And this was in August of

525
00:40:25.119 --> 00:40:30.079
last year. In January are in
November of last year, I gave him

526
00:40:30.079 --> 00:40:35.119
the check that the insurance company had
given me. Oh oh you paid you

527
00:40:35.159 --> 00:40:39.320
paid him up front? Yeah,
oh god? And was just just the

528
00:40:39.440 --> 00:40:43.719
roof by the way this was,
well, there was supposed to be some

529
00:40:43.840 --> 00:40:46.800
gutter work done with it, like
down spouts. Yeah, and so with

530
00:40:46.920 --> 00:40:51.519
that being said, that was that
the bill came up to like thirteen thousand.

531
00:40:51.639 --> 00:40:54.920
The insurance company gave me a check
for eleven and then they sent me

532
00:40:54.960 --> 00:41:00.480
a supplemental check that I still that
I deposited. But with that and said

533
00:41:00.559 --> 00:41:05.079
he did the riff was completed.
And oh so he did at least do

534
00:41:05.199 --> 00:41:08.599
the roof. Yes, yes,
so he did the roof. And then

535
00:41:08.599 --> 00:41:12.840
I haven't talked with him. I
called him a few times. Finally in

536
00:41:12.880 --> 00:41:15.719
March he reached out to my insurance
company saying that there was supplemental money because

537
00:41:15.719 --> 00:41:20.880
his bill was thirteen thousand, and
they sent me the check. But he

538
00:41:20.960 --> 00:41:23.880
never touches base with me. So
lenchkra I, I've got a couple questions.

539
00:41:24.239 --> 00:41:30.239
The initial check he took was how
much a little over eleven thousand.

540
00:41:30.320 --> 00:41:34.039
I don't have that right in hand
right now? Okay, around eleven grand,

541
00:41:34.360 --> 00:41:37.679
okay? And then what and then
they supplemental is for how much?

542
00:41:38.000 --> 00:41:43.440
It was like thirty eight hundred?
Okay, Now the supplemental check is thirty

543
00:41:43.480 --> 00:41:47.840
eight hundred, So what are you
asking me so with this. So he

544
00:41:47.920 --> 00:41:51.400
hasn't been in touch with me,
and I've called him a few times.

545
00:41:51.480 --> 00:41:53.280
Yeah, and the last time I
talked with him of his March and I

546
00:41:53.280 --> 00:41:58.880
didn't I didn't give him the supplemental
money because he hadn't had a riff inspection

547
00:41:58.960 --> 00:42:01.079
done. He kept telling me that, oh, they're months behind, they're

548
00:42:01.119 --> 00:42:05.599
months behind. Well, finally,
you know, months of my wife jumping

549
00:42:05.639 --> 00:42:09.960
on my back. I called on
like the seventeenth of June, and within

550
00:42:10.119 --> 00:42:14.920
and I scheduled the inspection for the
twenty fourth because I'm not going to give

551
00:42:14.920 --> 00:42:16.559
them the rest of money unless I
get the final inspection, saying the riff

552
00:42:16.679 --> 00:42:21.440
is done. I get it.
The inspect The inspector came out on the

553
00:42:22.159 --> 00:42:27.559
twenty fourth and it failed. It
said b vans need storm callers. And

554
00:42:27.599 --> 00:42:31.159
so the riff inspection failed. And
then what does that mean, Mark Schmanski,

555
00:42:31.199 --> 00:42:35.519
do you know what part they're talking
about. It's just the bottom of

556
00:42:35.039 --> 00:42:37.880
the vent coming out of the roof. Not a big deal. Yeah,

557
00:42:37.960 --> 00:42:40.039
no, it's not a big deal. Okay. And with that though,

558
00:42:40.519 --> 00:42:45.559
also they had when the riffers had
put my swamp cooler back on after they

559
00:42:45.559 --> 00:42:49.920
did the rift, it was totally. It was about eight inches off of

560
00:42:50.039 --> 00:42:52.800
the center. So when I went
to put it, I had some water

561
00:42:52.880 --> 00:42:54.960
run down. Luckily there was no
damage in that, but I noticed that

562
00:42:55.000 --> 00:43:00.239
they didn't do a good job of
putting the swamp coller back on. And

563
00:43:00.480 --> 00:43:06.280
so then I get a call on
Monday and they're talking to the insurance company

564
00:43:06.360 --> 00:43:08.159
because they want their money. While
the lady goes, I have sent him

565
00:43:08.199 --> 00:43:13.639
a check, and she said,
uh, the depreciation for the completed repairs

566
00:43:13.800 --> 00:43:15.800
was released to me in March,
but I didn't know I had to give

567
00:43:15.840 --> 00:43:20.639
that to him until I could get
that final riff inspection. And now he

568
00:43:20.800 --> 00:43:22.920
and I'm scared out of my way? What are you scared at? You?

569
00:43:23.079 --> 00:43:25.719
You haven't told me anything? What? What? What? What's going

570
00:43:25.760 --> 00:43:29.480
on? I mean, you haven't
told me anything. Now he wants now,

571
00:43:29.519 --> 00:43:34.440
he wants the money that the insurance
company at sent but my roof is

572
00:43:34.480 --> 00:43:38.719
not done. And he's you own
the money. That's right, you own

573
00:43:38.760 --> 00:43:44.199
the money, but he should fix
those deficiencies that you're absolutely right. You're

574
00:43:44.239 --> 00:43:47.679
both right. He needs you tell
him very giving him the money. Well,

575
00:43:47.679 --> 00:43:51.000
I wouldn't give him the money until
he fixes it and gets a final

576
00:43:51.039 --> 00:43:53.239
inspection. Did you tell him that? Well, yeah, I tried to,

577
00:43:53.360 --> 00:43:57.199
and she called. She scrammed at
sures. They called my wife,

578
00:43:57.239 --> 00:44:00.480
scrammed at my wife, and so
then she called me and I go and

579
00:44:00.599 --> 00:44:02.000
she was really screaming at me.
Put it in writing. Put it in

580
00:44:02.000 --> 00:44:06.880
writing, You'll be happy to pay. Or what you can do is get

581
00:44:06.880 --> 00:44:09.480
a good faith estimate from someone on
fixing that stuff, because it seems pretty

582
00:44:09.559 --> 00:44:14.199
damn minor to me. Mark,
Yeah, to fix that vent, and

583
00:44:14.239 --> 00:44:16.440
then what else has to be done? Does your does your swamp cooler have

584
00:44:16.519 --> 00:44:20.840
to be reset or what? Well? I end up paying to get a

585
00:44:20.880 --> 00:44:23.880
new one set because wait, well, well, hold hold on, what

586
00:44:24.239 --> 00:44:29.000
are you talking about? A new
one? A new swamp cooller? Yeah,

587
00:44:29.039 --> 00:44:31.280
because they had reseaid it it was
so bad. He's not paying for

588
00:44:31.320 --> 00:44:35.199
a new swamp coller. No,
And I'm not asking him for that.

589
00:44:35.320 --> 00:44:37.559
I'm not asking him for that.
I'm just saying on my own, I

590
00:44:37.599 --> 00:44:39.239
end up paying for that. But
well, if I get that, then

591
00:44:39.360 --> 00:44:43.400
then all you're looking at. Really, come on, man, let's just

592
00:44:43.440 --> 00:44:46.559
be reasonable. What you're looking at
is the vent that needs to be covered

593
00:44:46.559 --> 00:44:51.159
on the bottom, right, Yeah, yes, And I just need communication

594
00:44:51.320 --> 00:44:54.360
with him because how much you hold
on around, how much it doesn't need

595
00:44:54.440 --> 00:44:59.360
flashing or what? What did they
say? I just told him I from

596
00:44:59.400 --> 00:45:02.400
the they sent me in, from
the envoy or the contract I signed with

597
00:45:02.440 --> 00:45:06.599
them. I owe them a little
over two thousand dollars, which I have

598
00:45:06.679 --> 00:45:08.960
and I'm ready to pay them.
But there's just no communicating because all they

599
00:45:09.000 --> 00:45:13.079
keep telling me like I talked to
her and she goes, we're gonna put

600
00:45:13.119 --> 00:45:15.079
a lien on your house. My
lay and I go, let's reset.

601
00:45:15.320 --> 00:45:19.119
I go, Heather, the name
Heather is the wife. I told her,

602
00:45:19.599 --> 00:45:22.599
tell me what you need, and
then I kept quiet. She told

603
00:45:22.679 --> 00:45:25.760
me exactly bla. You know,
she was really upheated. And I go,

604
00:45:25.840 --> 00:45:28.920
I have and I go, okay, are you done? And she

605
00:45:28.920 --> 00:45:31.239
says yes, like okay, I
have no problem, but the riff inspection

606
00:45:31.519 --> 00:45:35.280
failed and I just need you to
come and fix it. Oh, you'll

607
00:45:35.320 --> 00:45:37.079
just be hearing from my lawyer.
And we're putting a lien on the house.

608
00:45:37.480 --> 00:45:39.719
And that's what really scared me is
because I try to be well,

609
00:45:39.840 --> 00:45:44.400
they can put a lien on the
house because they give outleans like candy.

610
00:45:44.559 --> 00:45:45.880
So I'm only going to say this. I'm only going to say this.

611
00:45:45.920 --> 00:45:50.079
Once they can put a lean on
the house, you can fight it and

612
00:45:50.079 --> 00:45:53.880
do all that. Okay, you
can also put in writing that you'll cappily

613
00:45:53.920 --> 00:45:59.800
pay them for what they need the
remaining part that needs to be done on

614
00:46:00.039 --> 00:46:02.800
I'm just trying every time I try
to get this from Mark Schamanski from Genesis.

615
00:46:04.159 --> 00:46:07.360
You you come in with something new, how much would it cost approximately

616
00:46:07.440 --> 00:46:10.239
to fix that? A couple hundred
bucks? A couple hundred bucks. What

617
00:46:10.320 --> 00:46:16.280
I suggest you do is withhold five
hundred dollars and and and have or have

618
00:46:16.360 --> 00:46:20.440
an estimate done on what needs to
be done, and pay the rest to

619
00:46:20.480 --> 00:46:22.920
this roofer and say that you're going
to have it done if he doesn't do

620
00:46:22.960 --> 00:46:25.840
it in a certain number of days, and be done with it. That's

621
00:46:25.840 --> 00:46:30.000
what I would do. Three oh
three seven to one three talk seven one

622
00:46:30.039 --> 00:46:32.960
three eight two five five. So
instead of holding the whole thing out,

623
00:46:34.280 --> 00:46:37.639
hold out what it will take to
fix it. That's that's I don't see

624
00:46:37.639 --> 00:46:39.880
the big deal. I don't see
the big deal. Three oh three seven

625
00:46:39.920 --> 00:46:44.800
one three eight two five five.
Now John Fuller is on and I wanted

626
00:46:44.840 --> 00:46:47.079
to talk to him. I got
it to Brad O'Brien too. Damn,

627
00:46:47.119 --> 00:46:50.360
I got both of these experts and
I have to take a break. Let

628
00:46:50.400 --> 00:46:52.559
me let me go to Brad real
quick here, Brad, this is a

629
00:46:52.679 --> 00:46:57.079
very simple question, so we can
probably answer it on a month to month

630
00:46:57.159 --> 00:47:00.360
lease under the law, it's just
month month now, I don't know.

631
00:47:00.440 --> 00:47:04.480
Hold on, let me find out
from her. B Is this a written

632
00:47:04.519 --> 00:47:08.079
lease or a verbal lease. It's
a written lease, a month to month

633
00:47:08.119 --> 00:47:15.800
written lease. Does it say in
that lease anything about rent increases? No?

634
00:47:15.320 --> 00:47:19.679
Oh yeah it does. It does
say that the rent can be increase.

635
00:47:21.800 --> 00:47:24.000
Does it say what you do when
you increase the rent? Brad?

636
00:47:24.039 --> 00:47:30.079
What? What's the Is there a
short answer on how much notice she has

637
00:47:30.119 --> 00:47:34.960
to give to raise the rent?
Uh? Well, rntgrees once every twelve

638
00:47:34.960 --> 00:47:40.079
months, and it's totally advanced notice
to give a rent increase on a month

639
00:47:40.119 --> 00:47:45.559
to month there's no advanced notice.
I'm sorry, twenty one days okay,

640
00:47:45.800 --> 00:47:51.559
but it can only be raised once
every twelve months, right and then twenty

641
00:47:51.679 --> 00:47:57.840
day twenty one day's notice? How
much can you increase it? That's really

642
00:47:57.880 --> 00:48:04.760
not especially as the statue, Okay, it's not specified. So this is

643
00:48:04.960 --> 00:48:08.039
the uh, this is the attorney's
number here. This is Brad O'Brien and

644
00:48:08.599 --> 00:48:14.519
he is a real estate expert,
a real estate attorney olslaw dot com and

645
00:48:14.599 --> 00:48:17.800
he has all kinds of issues.
But again you know he's in business of

646
00:48:17.840 --> 00:48:22.559
real estate law. And it's seven
to zero three seven zero seventy three eighty

647
00:48:22.599 --> 00:48:27.559
eight. So b the answer is, you have to give twenty one days

648
00:48:27.559 --> 00:48:31.280
notice and unless, of course the
lease says something more than that, but

649
00:48:31.400 --> 00:48:35.760
twenty one day's notice and you can
only do it every twelve months. We

650
00:48:35.840 --> 00:48:45.519
got more coming up. Go with
a sure thing Denver's Best roofer Excel Roofing

651
00:48:45.639 --> 00:48:52.119
dot com. You don't pay a
cent until you're content. Time for an

652
00:48:52.119 --> 00:48:57.960
insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage

653
00:48:58.000 --> 00:49:00.639
at dozens of insurance companies find out
now three all three seven to seven to

654
00:49:00.679 --> 00:49:05.480
one help. You'll think you're his
only customer when you choose Frank durand the

655
00:49:05.480 --> 00:49:09.039
real estate Man dot com to list
your home with Remax Alliance three all three

656
00:49:09.119 --> 00:49:17.519
nine two zero sixteen twenty two.
Hey, we got genesis in the house

657
00:49:19.599 --> 00:49:22.239
or anything on the outside of areas. He also does interior and uh,

658
00:49:22.480 --> 00:49:27.199
home improvements, and then he does, Uh. I think mostly when the

659
00:49:27.199 --> 00:49:30.320
weather's may be bad or whatever do
you do? Do you do basement remodels

660
00:49:30.360 --> 00:49:32.639
like in the summer or not?
Do you know mostly we're in the middle

661
00:49:32.679 --> 00:49:36.840
of a one basement right now.
We're in the middle of one basement right

662
00:49:36.880 --> 00:49:39.159
now. Okay, but typically no, I like, is something called right

663
00:49:39.159 --> 00:49:42.480
now? I'd probably say, got
to wait till the fall because you got

664
00:49:42.519 --> 00:49:45.480
too much exterior stuff right now.
How many people are converting to stucco,

665
00:49:46.239 --> 00:49:50.000
you know, not not as many
as i'd like, that's for sure.

666
00:49:50.119 --> 00:49:52.760
I mean, great, it's not
that expensive. I think people are I

667
00:49:52.800 --> 00:49:55.960
think that's gonna be really super expensive. They think it's going to be.

668
00:49:57.079 --> 00:49:58.960
Yeah, And so that you know, we don't get as many call as

669
00:49:59.000 --> 00:50:00.920
i'd like because I think it's great
option. How is the expense? Let's

670
00:50:00.960 --> 00:50:05.039
say, if I have some vinylar
stuff I don't like and I want to

671
00:50:05.079 --> 00:50:09.480
convert to stucco, how much more
is it? Then? Let's say,

672
00:50:09.679 --> 00:50:16.039
using James Hardy. James Hardy,
is you know you're in the fifteen dollars

673
00:50:16.039 --> 00:50:22.039
a foot range and you're probably talking
a couple bucks extra. That's it.

674
00:50:22.159 --> 00:50:25.119
Yeah, okay, three three seven
one three eight two five five. John

675
00:50:25.159 --> 00:50:29.559
Fuller's on the line. He's an
attorney at law now he does personal injury

676
00:50:29.639 --> 00:50:32.760
and mostly auto accidents. My accident
lawyer dot Co. But John, this

677
00:50:32.800 --> 00:50:39.719
is an interesting question, very interesting. Now. Janet had her thyroid problem,

678
00:50:39.719 --> 00:50:44.280
a thibroid problem, a large nodule
on her thyroid, and she went

679
00:50:44.280 --> 00:50:49.119
to a surgeon and had it removed, and she still had trouble swallowing.

680
00:50:49.440 --> 00:50:52.559
Now, the swallowing was before the
surgery, end after the surgery, and

681
00:50:52.760 --> 00:50:58.639
the surgeon kept assuring you, Janet, nothing was wrong, right right,

682
00:51:00.199 --> 00:51:06.320
saying, now it's in Jennet,
you're cutting way up there. I gotta

683
00:51:06.360 --> 00:51:08.800
I got to establish this. At
first they kept telling you there's nothing wrong.

684
00:51:08.880 --> 00:51:14.280
You went to another opinion who told
you they didn't get all of it

685
00:51:14.320 --> 00:51:17.199
out? Is that right? No, she told me the surgeon that did

686
00:51:17.239 --> 00:51:20.760
it, Oh, she had been
you. Why did she? But why

687
00:51:20.760 --> 00:51:24.280
does she wait so long to tell
you? Because what happened was I went

688
00:51:24.360 --> 00:51:31.280
to have a swallow study because it
was bothering me. And uh then my

689
00:51:31.280 --> 00:51:37.800
my syroid doctor said there's still some. There's still some, there's still some

690
00:51:37.960 --> 00:51:42.400
in you some, Sir, in
you. Now, did the surgeon offer

691
00:51:42.559 --> 00:51:45.159
to go in and take it out? Yes, she said, we're going

692
00:51:45.199 --> 00:51:49.119
to. She knows, I have
bad news for you. There's still sirraate

693
00:51:49.199 --> 00:51:52.000
in you. And I go,
well, right, they told me already,

694
00:51:52.440 --> 00:51:57.119
my my syraid doctor. So then
she says, she said, but

695
00:51:57.280 --> 00:52:00.519
I have even more bad news,
and I go with that. She goes,

696
00:52:00.119 --> 00:52:04.800
it might be in your chest cavity. She said, it's grown so

697
00:52:05.000 --> 00:52:07.440
much that it's going it might be
in your chest cavity. So I'm going

698
00:52:07.519 --> 00:52:12.960
to have a cardiologist on board.
She knows already it's in my chest cavity

699
00:52:13.280 --> 00:52:16.280
because I've been having chest pain,
thinking I have uh, you know,

700
00:52:16.519 --> 00:52:20.840
having heart attacks and stuff, and
they're saying, no, your chest,

701
00:52:20.920 --> 00:52:23.719
you know your car The cardiologist said, your chest heart is fine. But

702
00:52:23.840 --> 00:52:29.039
the whole time it's been this thyride
issue. So she said, I'm going

703
00:52:29.119 --> 00:52:32.719
to have a cardiologist on board,
and if it is in your chest cavity,

704
00:52:34.000 --> 00:52:37.880
you're going to have to have a
better plate put in with screws.

705
00:52:38.039 --> 00:52:42.360
And then she keeps that but Janet
Janet, Janet, Janet, Jennet,

706
00:52:42.360 --> 00:52:45.960
hold on, Okay, let's analyze
this, and I know John Fuller is

707
00:52:45.000 --> 00:52:50.440
going to ask the proper questions.
But there is a big difference listen to

708
00:52:50.480 --> 00:52:59.760
this, between having surgery and them
not getting at all where it was there

709
00:52:59.840 --> 00:53:07.159
anyway, or by not getting at
all it turned out worse than it would

710
00:53:07.199 --> 00:53:10.039
have been. In other words,
you had that problem going in there and

711
00:53:10.039 --> 00:53:15.679
and the invasion into your chest.
How much was already invaded into your chest?

712
00:53:15.760 --> 00:53:17.679
I don't know or should they have
known? And these are all big

713
00:53:17.760 --> 00:53:22.000
questions, John, how do you
even begin to tackle something like this?

714
00:53:23.639 --> 00:53:28.760
Well, Tom helped me understand what
moved into the chest? What was it

715
00:53:28.840 --> 00:53:31.440
that they were trying to remove?
That has now all well? The thyroid?

716
00:53:31.800 --> 00:53:36.119
The thyroid is right, Okay,
let's say we point to the bottom

717
00:53:36.159 --> 00:53:39.440
of our threat. Right, Okay, so I've never heard I've never heard

718
00:53:39.440 --> 00:53:44.960
of a thyroid grow a nodule growing
into the chest cavity. But let's say

719
00:53:45.840 --> 00:53:49.960
what that's what they're saying that I
haven't died of it? Worth You's that

720
00:53:50.039 --> 00:53:52.280
you have never heard of a doc
No, no, it could it be.

721
00:53:52.360 --> 00:53:58.199
It doesn't sound anatomically possible. And
also, if if he did,

722
00:53:58.280 --> 00:54:01.639
John, if you agree with me
that if he left the thyroid and jump

723
00:54:01.760 --> 00:54:07.559
surgery, it has to be so
small that it could not be causing all

724
00:54:07.599 --> 00:54:15.480
of these problems after the fact.
Well, I mean what doc is getting

725
00:54:15.519 --> 00:54:19.199
at is, and this is kind
of the lawyer's approach to it, is,

726
00:54:19.760 --> 00:54:23.400
you know, there's always this duty, breach, causation and damage it.

727
00:54:23.519 --> 00:54:29.360
Let's just say, for the argument
that the duty was to remove the

728
00:54:29.519 --> 00:54:31.440
entire thyroid, and they breached it
by not doing that. So then you

729
00:54:32.119 --> 00:54:36.800
have to get to the next two
prompts, which is, did that failure

730
00:54:36.840 --> 00:54:42.079
to remove all of the thyroid cause
her to be in the condition that she

731
00:54:42.280 --> 00:54:46.320
is today? Or is it perhaps
true that whatever was there had already metastaicized

732
00:54:46.920 --> 00:54:51.280
into other parts of the body,
including the lungs of the chest cavity.

733
00:54:51.719 --> 00:54:57.000
And if so, how do you
ever prove that it never metastasized before the

734
00:54:57.079 --> 00:55:01.639
surgery and it only metastasized as a
result of them leaving what That's what I'm

735
00:55:01.639 --> 00:55:06.320
getting at, right, thyroid?
Right? And so the burden of proving

736
00:55:06.360 --> 00:55:09.000
that is going to fall on you, the plaintiff, and it's only going

737
00:55:09.039 --> 00:55:14.480
to be something that you can satisfy
by having a doctor of the same basic

738
00:55:14.559 --> 00:55:20.320
credentials saying doctor number one screwed up
and cause this, and I can testify

739
00:55:20.760 --> 00:55:27.280
to a reasonable degree of medical probability
that your condition today was caused by the

740
00:55:27.320 --> 00:55:31.199
failure of doctor one to remove enough
or all of the thyroid in that original

741
00:55:31.199 --> 00:55:35.360
surgery. Now, now, I
owe me, seems like a big task.

742
00:55:35.440 --> 00:55:42.559
I asked my girlfriend co pilot here, who says that it is rare

743
00:55:42.719 --> 00:55:49.800
but possible that thyroid nodules grow out
of the glane itself into the upper chest

744
00:55:49.920 --> 00:55:58.239
cavity. And the condition is known
as substernal thyroid or substernal goiter. And

745
00:55:58.440 --> 00:56:05.119
what happens is it grows. Now
surgery is recommended, and if they can

746
00:56:05.199 --> 00:56:08.000
extract it through the thyroid, they
do it. But then there is something

747
00:56:08.679 --> 00:56:16.400
more, they said, a substantial
invasive surgery, a stern a stern ectomy

748
00:56:16.519 --> 00:56:21.639
or stern taking out the sternum.
Yeah, they're gonna have to think nothing

749
00:56:21.719 --> 00:56:23.519
out but taking out part of it. They have to open that up and

750
00:56:23.559 --> 00:56:28.119
then the plate would have to replace
it. So that's what they're talking about,

751
00:56:28.159 --> 00:56:32.400
a major surgery. Now. But
Janet, your contention, In other

752
00:56:32.440 --> 00:56:37.119
words, here's what you would have
to convince somebody that, Because I know

753
00:56:37.119 --> 00:56:39.599
you're pissed off about this, but
Janet, it could be that that was

754
00:56:39.639 --> 00:56:44.920
there that was going to have to
be done anyway, and she just instead

755
00:56:44.960 --> 00:56:47.159
of doing it once, you have
to do it twice. That that is

756
00:56:49.159 --> 00:56:52.960
that could be the situation. In
other words, if you're having the same

757
00:56:53.039 --> 00:56:57.840
symptoms then they took out, you
know, ninety nine or ninety eight percent

758
00:56:57.880 --> 00:57:01.000
of it on top, then it
could be that when she did that original

759
00:57:01.000 --> 00:57:07.000
surgery, she should have done they
should have gone further in that surgery,

760
00:57:07.519 --> 00:57:12.880
but the fact that they did not
go further did not cause necessarily the condition

761
00:57:14.679 --> 00:57:17.440
I mean you need. And the
only way to get it done you would

762
00:57:17.480 --> 00:57:22.320
have to have a doctor say they
screwed up and it's malpractice. You have

763
00:57:22.440 --> 00:57:25.880
to get another similar doctor to say
that. She told me, if you

764
00:57:27.000 --> 00:57:30.159
want a second opinion, I won't
be mad. I have my friend you

765
00:57:30.159 --> 00:57:31.360
could go see. Yeah, you
don't want to go see a friend.

766
00:57:31.360 --> 00:57:34.719
I don't want to go see your
friends. And she said, well,

767
00:57:35.199 --> 00:57:37.000
have you seen anybody else? Have
you talked to anybody else about this?

768
00:57:37.320 --> 00:57:40.800
I go no, there are plenty
of doctors. There are plenty of doctors

769
00:57:40.800 --> 00:57:44.840
that will be happy to give you
another opinion, and you're going to tell

770
00:57:44.880 --> 00:57:49.039
them I had this done a year
ago. And you know, could they

771
00:57:49.039 --> 00:57:52.599
have seen it a year ago?
How much imaging did they do? Can

772
00:57:52.599 --> 00:57:55.360
it doesn't show up on it?
After I have this done. When she

773
00:57:55.480 --> 00:57:59.079
came out and talked to my daughter, she goes, it was a rough

774
00:57:59.119 --> 00:58:01.400
surgery, she said. And when
I talked to her now, I told

775
00:58:01.440 --> 00:58:05.679
her, why didn't you if it
was such a resurgery to begin with,

776
00:58:05.920 --> 00:58:08.559
why didn't And I came complaining that
I was still having two symptoms. How

777
00:58:08.599 --> 00:58:13.159
come you didn't do another cat scan
or something to make sure? Janet?

778
00:58:13.400 --> 00:58:17.280
Right, Janet, you are mistaking. You're mistaking lack of care for malpractice.

779
00:58:17.800 --> 00:58:22.239
Listening, I'm not saying she's the
greatest person in the world. What

780
00:58:22.280 --> 00:58:28.440
I'm saying is, did that in
action to catch it the first time?

781
00:58:28.679 --> 00:58:32.159
Cause it or wasn't there to begin
with? Martia, Yeah, and if

782
00:58:32.159 --> 00:58:37.320
it was there to begin with,
that's what you need someone to determine for

783
00:58:37.400 --> 00:58:39.599
you. Now. I don't know
how you do that, but John,

784
00:58:39.719 --> 00:58:46.559
as with any malpractice case, she
has to get another doctor right independent Exactly.

785
00:58:46.599 --> 00:58:51.360
One of the laws we have in
Colorado when it comes to professional malpractice

786
00:58:51.800 --> 00:58:54.639
is called a Certificate of Review statute, and what it basically says, is

787
00:58:54.679 --> 00:58:59.639
that, but when you go to
file a complaint against a professional like a

788
00:58:59.760 --> 00:59:05.559
doctor, you have to already have
on board another expert of the same credentials

789
00:59:05.920 --> 00:59:09.199
that will say that the first doctor
actually breached the standard of care. We

790
00:59:09.280 --> 00:59:15.199
call it a standard of care expert. It's not absolutely required before you file

791
00:59:15.280 --> 00:59:19.280
the complaint, but it is required
within a very short period of time after

792
00:59:19.320 --> 00:59:22.239
you file the complaint. So your
first step is going to be to find

793
00:59:22.280 --> 00:59:28.440
a doctor that feels like doctor number
one definitely deviated from the standard of care,

794
00:59:29.039 --> 00:59:32.480
and that and this is really important, and that that deviation from the

795
00:59:32.519 --> 00:59:37.719
standard of care caused you to the
end the situation that you're in today.

796
00:59:37.199 --> 00:59:42.119
If you can do both of those
things, then you may very well have

797
00:59:42.320 --> 00:59:46.159
a malpractice case. However, keep
in mind there's only a two year statutal

798
00:59:46.199 --> 00:59:51.480
limitation, so all of this needs
to happen within this next year ahead of

799
00:59:51.480 --> 00:59:52.800
you, if it's already been a
year by right now, Janet, A

800
00:59:52.840 --> 00:59:59.639
quick question, A quick question,
Janet, are they are they willing to

801
00:59:59.679 --> 01:00:02.320
do the follow up surgery at no
cost to you? Did they mention that

802
01:00:02.440 --> 01:00:07.519
she didn't mention that she's just she's
just already wants me to see a scheduler.

803
01:00:07.840 --> 01:00:10.760
She said, if I want a
second opinion, she won't be mad,

804
01:00:10.960 --> 01:00:14.199
but she wants me to go see
her friend. Yeah, you're not

805
01:00:14.199 --> 01:00:16.400
going to go see a friend.
You need to go see you actually need

806
01:00:16.440 --> 01:00:22.480
to go see somebody who does stern
ectomies and then ectomy whatever the hell is

807
01:00:22.519 --> 01:00:30.320
called slone? Tommy, how do
you say it? Docter? Okay,

808
01:00:30.440 --> 01:00:32.159
so you have any do you have
any suggestions? No? I mean I

809
01:00:32.159 --> 01:00:36.639
don't know anybody. Goodness, No, I don't know if deputy doc does

810
01:00:36.679 --> 01:00:38.039
either. I mean, thank God
for Google. No. No, but

811
01:00:38.159 --> 01:00:43.039
you have to go locally to somebody
and get get examined and have them give

812
01:00:43.079 --> 01:00:46.000
you an opinion on how that happened
and if it grew recently, and if

813
01:00:46.400 --> 01:00:51.840
if it's fast growing, and how
does that happen and all of your questions

814
01:00:52.159 --> 01:01:00.159
and then and then try to get
a certificate of review. Go with a

815
01:01:00.199 --> 01:01:05.480
sure thing Denver's Best Roofer Excel roofing
dot com. You don't pay a cent

816
01:01:05.760 --> 01:01:13.639
until you're content. Time for an
insurance checkup, free no obligation comparison call

817
01:01:13.719 --> 01:01:17.679
Compass insurance paying too much your coverage
at dozens of insurance companies find out now

818
01:01:17.760 --> 01:01:21.599
three O three seven to seven to
one. Help. You'll think you're his

819
01:01:21.760 --> 01:01:24.760
only customer when you choose Frank durand
the real estate man dot com to list

820
01:01:24.800 --> 01:01:36.800
your home with Remax Alliance three three
nine two zero sixteen twenty two. Hi

821
01:01:36.920 --> 01:01:40.320
Tom Martino, you're a troubleshooter.
Now. Earlier in the show, we

822
01:01:40.400 --> 01:01:49.920
talked about ticket secrets. The woman
is going bankrupt, but she collected tons

823
01:01:49.960 --> 01:01:55.599
of deposits on tickets tons and Mark, did you say that sus can probably

824
01:01:57.239 --> 01:02:00.079
get some pictures of her. We'll
get her on Sleeze Brigade from Facebook In

825
01:02:00.199 --> 01:02:06.480
anyway, Carlos is one of the
victims. Now, we got so many

826
01:02:06.480 --> 01:02:10.239
calls from people who have been scammed. How did your scam happen, Carlos?

827
01:02:10.280 --> 01:02:15.400
When and how? Hey Tom,
thanks for having me well. I

828
01:02:15.440 --> 01:02:20.559
bought tickets back in November for the
Kenny Chesney concert that's supposed to happen here

829
01:02:20.559 --> 01:02:23.199
at the end of the month,
and then I also bought other tickets for

830
01:02:24.280 --> 01:02:29.800
Miss the Elliott this month, I
think next week. And I found out

831
01:02:30.039 --> 01:02:32.400
the beginning of June, beginning of
July that she went out of business,

832
01:02:32.880 --> 01:02:37.840
and she posted on her Facebook that
she retained legal counsel. So I'm in

833
01:02:37.880 --> 01:02:40.519
the process right now of trying to
get my money back from the bank or

834
01:02:40.519 --> 01:02:46.880
PayPal. But I think since the
transaction happened so long ago, they're I'm

835
01:02:46.920 --> 01:02:52.000
having trouble. So I'm trying to
find that a little bit. But there's

836
01:02:52.159 --> 01:02:53.880
I'm a part of a group on
Facebook right now, and I think there's

837
01:02:53.679 --> 01:02:58.400
a well over three hundred members now, there's quite a bit of people.

838
01:02:58.440 --> 01:03:02.280
They're putting together a spreadsheet of all
the different transactions that they've lost on that.

839
01:03:02.840 --> 01:03:09.119
I have the spreadsheet. It's amazing. It's amazing to me. And

840
01:03:09.559 --> 01:03:15.480
I don't know how you know she
kept taking deposits. Did she find out

841
01:03:15.480 --> 01:03:19.559
at the last deposit she was in
trouble or did she know? Should she

842
01:03:19.599 --> 01:03:22.519
have stopped taking deposits? I mean, that's a lot of money to take

843
01:03:22.559 --> 01:03:28.199
for nothing, right, And I
have used her before and I've gotten tickets.

844
01:03:28.440 --> 01:03:32.559
That's right. Everyone says that,
and the trouble. The earliest trouble

845
01:03:32.679 --> 01:03:42.719
I could trace was September twenty twenty
three, and then all hell broke loose.

846
01:03:43.239 --> 01:03:47.719
She didn't fulfill anything from September twenty
twenty three through June. Now,

847
01:03:47.800 --> 01:03:52.400
I don't know how you go September. Let's see September, October, November,

848
01:03:52.400 --> 01:03:53.840
December, January, February, March, April, May, June.

849
01:03:54.440 --> 01:04:00.880
So she went ten full months taking
deposits and not fulfilling tickets. So come

850
01:04:00.920 --> 01:04:04.960
on, I mean that, I
can't see how she goes bankrupt on this.

851
01:04:08.159 --> 01:04:12.119
Yeah, I think the catalyst was
the Morgan Wallen concert. Apparently she

852
01:04:12.320 --> 01:04:15.320
was right before the concert, she
was asking for tickets for folks to sell

853
01:04:15.360 --> 01:04:17.639
her the tickets, and I think
it's because she had promised others the tickets,

854
01:04:17.639 --> 01:04:20.960
so she was trying to keep it
ahead a flow. But suddenly,

855
01:04:21.079 --> 01:04:25.000
you know, everybody started asking she
was able to deliver those tickets, and

856
01:04:25.079 --> 01:04:28.440
people started asking for their money back, and it kind of just snow vault.

857
01:04:28.519 --> 01:04:32.000
I bet. I'm not sure exactly
how she collected so much money and

858
01:04:34.239 --> 01:04:36.639
nothing to show for it right now, I guess, or maybe she does,

859
01:04:36.719 --> 01:04:40.199
I don't know. You know,
it's gonna, like I said,

860
01:04:40.239 --> 01:04:45.599
it's going to be very difficult,
very difficult to prove. But she's going

861
01:04:45.679 --> 01:04:48.440
to have some explaining to do.
And I'm hoping that you guys all get

862
01:04:48.440 --> 01:04:54.280
together as creditors and maybe you can
ship in for an attorney to object to

863
01:04:54.360 --> 01:04:59.800
the bankruptcy in general. Yeah,
one person right now is meeting. Actually

864
01:04:59.840 --> 01:05:01.440
this morning, they met at ten
o'clock with an attorney. I haven't heard

865
01:05:01.639 --> 01:05:04.920
any word on what you want to
make sure it's an attorney that is well

866
01:05:05.039 --> 01:05:13.159
versed in challenging bankruptcies, not just
any attorney. No good point. And

867
01:05:13.400 --> 01:05:17.760
some of the best for challenging bankruptcies
are the ones that file bankruptcies for clients.

868
01:05:18.639 --> 01:05:30.000
They know the system. Go with
a sure thing Denver's Best roofer Excel

869
01:05:30.119 --> 01:05:36.880
Roofing dot com. You don't pay
a cent until you're content. Time for

870
01:05:36.920 --> 01:05:43.880
an insurance checkup free no obligation comparison
call Compass Insurance paying too much your coverage

871
01:05:43.880 --> 01:05:46.559
at dozens of insurance companies find out
now three O three seven to seven to

872
01:05:46.599 --> 01:05:50.320
one help. You'll think you're his
only customer when you choose Frank Durand the

873
01:05:50.400 --> 01:05:55.920
real estate Man dot com to list
your home with Remax Alliance three oh three

874
01:05:56.000 --> 01:06:03.559
nine two zero sixteen twenty two.
Hey, I'm Tom martinro we uh are

875
01:06:03.920 --> 01:06:08.719
continuing their phone calls at three O
three seven one three talk seven one three

876
01:06:08.840 --> 01:06:17.599
two five five So we are anyone
scammed by ticket secrets. We're working on

877
01:06:17.639 --> 01:06:28.400
that and we are also in communication
with the woman's attorney, Talia's Talia Jaeger's

878
01:06:28.679 --> 01:06:33.400
attorney. Who is Richard Gross.
Now, Ernest, what's happening with you?

879
01:06:33.480 --> 01:06:36.480
What is your question? Well,
I've got a couple of questions of

880
01:06:36.559 --> 01:06:42.440
Tom. I get nervous, so
you know I get on radio open anyway,

881
01:06:42.519 --> 01:06:45.559
you don't see nervous, Ernest,
what is your question? So my

882
01:06:45.719 --> 01:06:51.840
question is is there a statue limitation
like when you follow claim? What?

883
01:06:53.079 --> 01:06:57.239
Hey? Can I ask you what
that noise is in the background. That's

884
01:06:57.239 --> 01:07:04.760
why I'm oxygen? Oh you are
okay, then we can look fast that.

885
01:07:04.880 --> 01:07:09.960
Now are you at home, yes, sir? Don't you shut off

886
01:07:09.960 --> 01:07:14.199
the oxygen? Yeah? Now,
Ernest, do you have to be on

887
01:07:14.280 --> 01:07:17.960
oxygen full time? Yes, sir, I didn't know that. Is that

888
01:07:18.039 --> 01:07:25.880
a recent development? Well, they
put me on full time recently? You

889
01:07:25.920 --> 01:07:31.960
know I have I have told you
I get derus. But anyway they put

890
01:07:32.039 --> 01:07:38.119
me. I've had the OPD for
a while, okay, okay, uh.

891
01:07:39.239 --> 01:07:44.079
In the last year they put me
on the last six months they put

892
01:07:44.159 --> 01:07:46.719
me on the oxygen full time.
So what do you need to know about

893
01:07:46.719 --> 01:07:51.360
home insurance. Well, you know, I got a claim in and one

894
01:07:51.480 --> 01:07:56.840
one of the questions I need to
know. Once the claim has been started,

895
01:07:57.519 --> 01:08:01.400
there is there a statute of limitation
on it? Okay, there is

896
01:08:01.440 --> 01:08:06.039
a statutal of temptations for suing your
insurance company, which is one year from

897
01:08:06.039 --> 01:08:13.039
the date of the accident or the
claim. So what is this claim for?

898
01:08:14.239 --> 01:08:20.880
Oh, there's damage in my basement
called by water and American Restoration is

899
01:08:21.000 --> 01:08:27.279
someone you recommend, right, yes, And so they came in and they

900
01:08:27.359 --> 01:08:34.600
started on and they've done the Oh
they removed the water. Yes, they

901
01:08:35.359 --> 01:08:42.079
they've removed a lot of their all
right, So, Ernest, here's what

902
01:08:42.159 --> 01:08:45.000
I want to know. When did
you file your claim? Oh it is

903
01:08:45.079 --> 01:08:49.159
in May. In May. Well, that's pretty okay. Now you should

904
01:08:49.199 --> 01:08:54.119
have heard at least something from them, or they should have sent an adjuster.

905
01:08:54.680 --> 01:08:58.079
Hold on and we'll maybe call for
you and help you out. Go

906
01:08:58.199 --> 01:09:01.520
with a sure thing Denver's Best Excel
roofing dot com. You don't pay a

907
01:09:01.640 --> 01:09:09.239
cent until you're content, wait time
for an insurance check up, free no

908
01:09:09.319 --> 01:09:15.279
obligation comparison call Compass insurance paying too
much your coverage at dozens of insurance companies.

909
01:09:15.319 --> 01:09:17.560
Find out now three oh three seven
seven to one help. You'll think

910
01:09:17.600 --> 01:09:21.600
you're his only customer when you choose
Frank durand the real estate man dot com

911
01:09:21.640 --> 01:09:27.319
to list your home with Remax Alliance
three oh three nine two zero sixteen twenty

912
01:09:27.319 --> 01:09:42.479
two ripped news. You needed that
so you don't have run anxious sustas as

913
01:09:42.520 --> 01:09:48.960
we can show Shooter's gonna help.
Come man, this is the Troubleshooter Show.

914
01:09:49.560 --> 01:09:58.199
No Tom Martino, Hi Tom Martino, your Troubleshooter three oh three seven

915
01:09:58.279 --> 01:10:01.880
one three talk three oh three on
three eight two five five. Welcome to

916
01:10:01.920 --> 01:10:04.199
the show. We are here to
help you solve problems, answer questions,

917
01:10:04.199 --> 01:10:08.760
to take complaints, make your life
a little easier. Waterpros dot net can

918
01:10:08.760 --> 01:10:12.239
make your life easier with the water
system thirty four hundred bucks. I think

919
01:10:12.279 --> 01:10:17.039
for the whole house, completely installed
softener if they're wonderful systems, and with

920
01:10:17.119 --> 01:10:23.119
soft water and pure water, you
hardly need detergents. I'm telling you you

921
01:10:23.239 --> 01:10:28.560
will be so amazed how everything changes
now. Of course, drinking water at

922
01:10:28.600 --> 01:10:31.600
the kitchen sink is great too,
for only fourteen hundred three oh three eight

923
01:10:31.640 --> 01:10:36.319
six two five five five four.
Mark Shmancy's with us from Genesis Total Exteriors.

924
01:10:36.319 --> 01:10:42.079
He does a new thing he's doing
now is mold inspections. He'll he'll

925
01:10:42.079 --> 01:10:45.520
do a mold testing, he'll do
a mold mitigation. And he says that

926
01:10:45.640 --> 01:10:51.439
recently some mold has been showing up
in addicts. Why is that ventilation?

927
01:10:51.680 --> 01:10:56.760
And I'm not saying it's recent.
What I'm saying is they've been discovered recently

928
01:10:57.279 --> 01:11:00.560
ventilation, So poor ventilation. Walk
me through that. So basically, you

929
01:11:00.600 --> 01:11:04.600
want air to transfer in your attic
space every three to four hours, and

930
01:11:05.039 --> 01:11:08.479
it comes in from the bottom through
the you wanted to come in from the

931
01:11:08.520 --> 01:11:13.159
bottom. It's the soft soft events
and then come out out of your roof.

932
01:11:13.760 --> 01:11:15.720
Again. I was just on a
roof yesterday, zero soft events.

933
01:11:16.279 --> 01:11:20.439
And so then they're air stagnanair is
just And then they had a water leak

934
01:11:21.159 --> 01:11:25.760
from a storm, and sure enough, then here you are a few weeks

935
01:11:25.840 --> 01:11:29.439
later their addicts full of mold.
Wow. Yeah. And so now in

936
01:11:29.439 --> 01:11:32.760
addition to a roof, do you
have to replace dry the dicking? No,

937
01:11:32.800 --> 01:11:35.399
you don't have to. We're able
to. Are we able to treat

938
01:11:35.439 --> 01:11:39.720
all of it good? Especially chemical
we put on it, it eliminates the

939
01:11:39.720 --> 01:11:42.479
mold and then we seal it all
up after that, and then and then

940
01:11:42.600 --> 01:11:45.600
help the airflow right, get the
soft events put in. Ernest wanted to

941
01:11:45.600 --> 01:11:50.279
know about how home insurance. Ernest
bottom line is this, did you put

942
01:11:50.319 --> 01:11:59.279
an acclaim in May? And who's
your insurance company? Oh? Uf us

943
01:11:59.279 --> 01:12:02.479
A A okay, and you have
not the insurance you have not just that

944
01:12:02.640 --> 01:12:06.560
I wanted to lay it. My
daughter's gonna go, you know, she

945
01:12:06.680 --> 01:12:11.119
got to take care of my business
because I can't say well too. And

946
01:12:11.760 --> 01:12:15.720
she's gonna be going out of town
and she's gonna be coming back right after

947
01:12:15.800 --> 01:12:18.119
the What do you want to delay, Ernest? What do you want to

948
01:12:18.199 --> 01:12:26.560
delay? I just they've already done
the simulation. I just wondered if I

949
01:12:26.560 --> 01:12:31.800
if I delay it or toil the
end of this month, would it cause

950
01:12:31.840 --> 01:12:35.680
a problem. No, Ernest,
there is no problem. If they're covering

951
01:12:35.720 --> 01:12:39.600
it. You're allowed to take a
break. You don't have to have it

952
01:12:39.640 --> 01:12:42.840
done. You don't have to do
once you file the claim. There's no

953
01:12:42.960 --> 01:12:45.279
time limit on getting it done.
Your mortgage company, if you had a

954
01:12:45.319 --> 01:12:48.479
mortgage company, they might put a
time limit on it. But no one

955
01:12:48.560 --> 01:12:51.039
tells you you have to have it
done in a certain amount of time.

956
01:12:51.119 --> 01:12:55.159
No. Oh, that's what I
called about it, you know, because

957
01:12:55.159 --> 01:12:59.600
I'm going to ask them that.
I think they're starting to, uh the

958
01:12:59.640 --> 01:13:02.640
second portion of it. Yeah,
and they said this week coming up,

959
01:13:02.680 --> 01:13:06.079
and I was going to ask some
postponings or and you're certainly listen, you

960
01:13:06.239 --> 01:13:11.800
certainly can do that and no one's
going to force you to get it done.

961
01:13:11.880 --> 01:13:15.119
Any quicker, James, what's going
on in your life? You have

962
01:13:15.159 --> 01:13:20.640
an issue issue with a builder?
What's going on? Hey? Tom?

963
01:13:20.720 --> 01:13:25.720
Hey, So, so long story
short, We've been in this house for

964
01:13:25.760 --> 01:13:30.960
about three generations. Uh, demolished
the house next door. They put a

965
01:13:30.079 --> 01:13:33.960
large hole in it. I talked
to the for me. Wait yeah wait

966
01:13:34.000 --> 01:13:39.600
wait did you have you talked to
me before? Hell sir? Okay,

967
01:13:39.640 --> 01:13:45.000
we had a similar case. So
they're doing building next door and and and

968
01:13:45.479 --> 01:13:48.960
when they did demolition, it did
harm to your home? Correct? So

969
01:13:49.039 --> 01:13:53.840
how old is your home? Oh? Man? I want to say fifty

970
01:13:53.920 --> 01:14:00.000
years around maybe more. Okay,
Now here's what I want to know.

971
01:14:00.039 --> 01:14:06.199
What kind of damage do they do? So my grappa had it custom bills,

972
01:14:06.279 --> 01:14:10.840
so he did have permits. They
put the chain link into like concrete

973
01:14:10.880 --> 01:14:15.000
on the bottom, so it's embedded. They started off with like a two

974
01:14:15.039 --> 01:14:18.319
by foot two feet by two foot
hole. I had to cover that up

975
01:14:18.319 --> 01:14:21.000
because I have dogs. No,
no, what did they do to you?

976
01:14:21.119 --> 01:14:27.840
What did they do to your property? That's not considered my property?

977
01:14:27.920 --> 01:14:30.399
My fence? Okay, so they
put a hole in. Did they just

978
01:14:31.279 --> 01:14:34.600
think they could do that? Or
is it both fences? Whose fence is

979
01:14:34.680 --> 01:14:39.600
it? It's our fence, my
fence. We paid to have it built

980
01:14:39.680 --> 01:14:45.520
and it's on your side of the
property, correct, okay? And and

981
01:14:45.560 --> 01:14:49.119
how much How old is that fence
too? It's about thirty five years old?

982
01:14:50.520 --> 01:14:55.720
What condition is it in? It
was perfect condition to be when they

983
01:14:55.720 --> 01:14:59.399
got started on the demolition. And
it's a privacy fence or is it a

984
01:14:59.439 --> 01:15:02.159
split re? Well? What is
it? So this one, it's only

985
01:15:02.239 --> 01:15:06.479
a chain link which we built like
a privacy up behind it just we kind

986
01:15:06.479 --> 01:15:09.119
of kind of wanted to keep you. No, I get it, But

987
01:15:09.199 --> 01:15:14.039
the chain link is what's broken.
Correct. But the next day, after

988
01:15:14.079 --> 01:15:16.399
I talked to the fore man,
I come home after work and they took

989
01:15:16.439 --> 01:15:19.439
about three and a half feet of
the chain link and the concrete up.

990
01:15:19.600 --> 01:15:24.680
Why I have no idea. He
said that. They said, I've talked

991
01:15:24.720 --> 01:15:28.720
to the like the people at the
company. They said that they would do

992
01:15:28.760 --> 01:15:31.199
something about it, and that was
about about two months ago. Oh,

993
01:15:31.279 --> 01:15:36.439
this is ridiculous. So you,
I mean, they don't give any reason

994
01:15:36.520 --> 01:15:45.560
whatsoever. They just just one day
you noticed that your damn fence is part

995
01:15:45.600 --> 01:15:48.840
of is torn down. Correct,
Yes, sir, and I have pictures

996
01:15:48.880 --> 01:15:54.760
showing like the progress, the progress, but I mean they've damaged concrete in

997
01:15:54.760 --> 01:15:58.119
the front using their heavy equim man
which, well, whatever they did they

998
01:15:58.159 --> 01:16:00.199
have to fix. They have to
fix whatever they did. Now, are

999
01:16:00.239 --> 01:16:09.279
you dealing with a property owner or
are you dealing with the contractor? I

1000
01:16:09.359 --> 01:16:14.119
believe it is the contractor. Well, if you contacted, does anyone own

1001
01:16:14.159 --> 01:16:17.239
that property or is it being built
by the contractor to sell or? Who

1002
01:16:17.279 --> 01:16:21.880
owns it? I am not aware
of that. I would assume the contractor,

1003
01:16:21.880 --> 01:16:28.760
but I'm not. I don't know
who should I talk to about that.

1004
01:16:29.720 --> 01:16:32.039
If you have the address, you
can ask the assessor's office who owns

1005
01:16:32.039 --> 01:16:38.840
it. You can go online and
research it. We'll find out who owns

1006
01:16:38.880 --> 01:16:42.239
it. Because if you threaten the
property owner and you say, look,

1007
01:16:42.319 --> 01:16:45.039
you have people working there. I'm
going to hold you responsible. They're going

1008
01:16:45.119 --> 01:16:49.239
to do something about it. I
appreciate that. That helps me a lot,

1009
01:16:49.319 --> 01:16:53.399
Tom, I appreciate you. Thank
you very much. But start there

1010
01:16:53.439 --> 01:16:58.640
and call us back because the owner
is going to be ultimately responsible because they

1011
01:16:58.760 --> 01:17:02.960
hired that person and that that contract. So I will definitely follow through with

1012
01:17:03.039 --> 01:17:05.760
that. As soon as I get
off the line with call me back and

1013
01:17:05.840 --> 01:17:09.399
let us know how it goes.
Thank you. Three oh three seven one

1014
01:17:09.479 --> 01:17:13.880
three eight two five five. Brittany, what's going on? Brittany? Bye.

1015
01:17:14.640 --> 01:17:15.359
It's kind of a long sturry,
so I'll try to make it short.

1016
01:17:15.399 --> 01:17:20.399
My husband's car was going on June
second. We have insurance, Yeah,

1017
01:17:20.439 --> 01:17:25.079
we have insurance. It was given
to one adjuster. She told me

1018
01:17:25.439 --> 01:17:28.640
this was on a Monday, that
by Wednesday we would have a car.

1019
01:17:29.399 --> 01:17:30.560
Of course, nobody calls me back. Wednesday, I find out I have

1020
01:17:30.600 --> 01:17:34.199
a new adjuster. She never called
me nothing. So then I don't get

1021
01:17:34.199 --> 01:17:39.920
a hold of her till the following
day and I couldn't give her another interview.

1022
01:17:40.439 --> 01:17:45.479
So then she tells me to I
call her back again later on that

1023
01:17:45.560 --> 01:17:48.239
day because I didn't have time.
I'm at work. She didn't answer she's

1024
01:17:48.279 --> 01:17:51.640
in Arizona because I call her at
three o'clock our times, which is two

1025
01:17:51.640 --> 01:17:55.920
o'clock the time she's already at home. But our hours are Monday through Friday

1026
01:17:55.920 --> 01:18:00.399
eight to five. So then she
calls me back on Monday the tenth are

1027
01:18:00.680 --> 01:18:04.199
the following Monday to let me know
that have you gotten a car? I

1028
01:18:04.239 --> 01:18:09.039
need to know did they ever give
you a rental or anything? So they

1029
01:18:09.039 --> 01:18:12.399
finally gave us a rental two weeks
later, and now we have to return

1030
01:18:12.439 --> 01:18:15.680
it because they're saying we've met our
max and the car just got out of

1031
01:18:15.720 --> 01:18:18.680
impound, so they're not even anywhere
looking at our car yet. Wait a

1032
01:18:18.760 --> 01:18:24.199
minute, so they did recover your
car too, the police twenty six days

1033
01:18:24.279 --> 01:18:29.000
later after being an impound. Wait
how many days was it an impound?

1034
01:18:29.159 --> 01:18:31.359
The car was found on six to
two. It was stolen on six to

1035
01:18:31.399 --> 01:18:34.520
one. Thank god, are you
kidding me? So you mean to tell

1036
01:18:34.520 --> 01:18:41.279
me your car was stolen on the
first and they found it the next day

1037
01:18:41.279 --> 01:18:45.600
and you didn't know about it.
No, the police called us. It

1038
01:18:45.680 --> 01:18:47.640
was stolen in the ninth and it
was parked off to the side. We

1039
01:18:47.680 --> 01:18:51.520
live in a town home and so
We didn't realize it because we only have

1040
01:18:51.560 --> 01:18:55.680
a one car garage. So when
they recovered it, they took it to

1041
01:18:55.720 --> 01:19:00.960
impound. Yes, and it was
an inpound for how long it was from

1042
01:19:00.000 --> 01:19:03.800
six to two to six twenty six? But why why was it there so

1043
01:19:03.880 --> 01:19:06.920
long? Is what I'm trying to
figure out. Yeah, they told us

1044
01:19:06.920 --> 01:19:10.399
that they were going to have the
appraiser go there. Well, then they

1045
01:19:10.399 --> 01:19:13.720
could never get into the car the
lock, but then nobody called us to

1046
01:19:13.720 --> 01:19:16.079
release the car until six twenty one, and then they didn't pick up the

1047
01:19:16.079 --> 01:19:20.119
car till six twenty six. Are
they paying for all those impound fees?

1048
01:19:21.000 --> 01:19:25.119
That's what she said. But they
sent us a certified letter stating how much

1049
01:19:25.159 --> 01:19:28.840
it is. And now my husband's
car is not fixed and we have to

1050
01:19:28.840 --> 01:19:31.119
return the car on the thirteenth because
we only had three thousand dollars limits.

1051
01:19:31.279 --> 01:19:35.079
Well tell me this, well,
well tell me this. That limit is

1052
01:19:35.079 --> 01:19:38.920
what you're insured for. There's there's
not much you can do about that.

1053
01:19:39.520 --> 01:19:43.000
But are they suposed to give us
a car match? And they didn't.

1054
01:19:43.039 --> 01:19:45.479
They gave us a car that cost
over one hundred and ten dollars a day.

1055
01:19:46.760 --> 01:19:50.039
What do you mean, what did
you want something less than that.

1056
01:19:50.479 --> 01:19:53.479
Yeah, so they were supposed to
give us. My husband, he just

1057
01:19:53.520 --> 01:19:56.960
has a hun day like. It's
a little car like. They were supposed

1058
01:19:56.960 --> 01:19:59.600
to give us one that was supposed
to match, but the Enterprise didn't have

1059
01:19:59.640 --> 01:20:02.319
it. So they told us that
they were going to charge the insurance the

1060
01:20:02.319 --> 01:20:05.039
four hundred and twenty dollars a week
it was supposed to cost. But instead

1061
01:20:05.079 --> 01:20:09.119
they're charging them like eight hundred.
So I told them they need to call

1062
01:20:09.520 --> 01:20:12.840
Enterprise and get that figured out.
I see you're saying you would have been

1063
01:20:12.880 --> 01:20:15.720
able to have the car longer if
you didn't have if you if you weren't

1064
01:20:15.720 --> 01:20:19.319
paid, if you didn't pay so
much. Yeah, they shouldn't have left

1065
01:20:19.319 --> 01:20:25.279
it in the impound. When you
signed the contract with Enterprise, does you

1066
01:20:25.359 --> 01:20:30.000
knew what the daily rate was right
or not? No, there wasn't.

1067
01:20:30.039 --> 01:20:32.079
They we didn't sign anything. It
was all through the insurance. Wait,

1068
01:20:32.560 --> 01:20:38.560
you never signed You never signed for
this car. My husband did sign for

1069
01:20:38.600 --> 01:20:40.920
the car, but there was nothing
about the rate it so that it would

1070
01:20:40.920 --> 01:20:45.720
be built to insurance. Okay,
oh man, what a mess. When

1071
01:20:45.840 --> 01:20:47.880
is your car going to be ready? They don't know. She said,

1072
01:20:47.920 --> 01:20:51.720
it's still on your appraisal. That's
what They're not even moving their feet.

1073
01:20:51.840 --> 01:20:57.399
I've asked for supervisors. So your
main deal is you need a replacement car

1074
01:20:57.479 --> 01:21:00.119
while they screw around with you.
Yep, and they won't do it.

1075
01:21:00.520 --> 01:21:06.640
And you're saying they carelessly paid too
much. Yeah, exactly. And then

1076
01:21:08.600 --> 01:21:10.680
I mean she said, who knows
when it's going to be done, But

1077
01:21:10.720 --> 01:21:13.359
we're still paying the freemium, we're
still paying the car payment. And now

1078
01:21:13.359 --> 01:21:16.199
we have no car. And my
husband works in heavy construction. He goes

1079
01:21:16.239 --> 01:21:21.600
from site to site. They told
us to get a lift. Well,

1080
01:21:23.319 --> 01:21:27.520
okay, that's okay, that's ridiculous. Hold on a second. I gotta

1081
01:21:27.560 --> 01:21:30.640
figure this one out. We got
to figure out what we can do for

1082
01:21:30.720 --> 01:21:35.560
you. I want to call up
our insurance experts and get their opinion.

1083
01:21:35.600 --> 01:21:44.079
Hold on, we got more of
this. Come go with a sure thing

1084
01:21:44.199 --> 01:21:47.640
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1085
01:21:47.680 --> 01:21:56.600
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1086
01:21:56.640 --> 01:22:00.079
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1087
01:22:00.159 --> 01:22:04.000
three all three seven seven to one. Help You'll think you're his only customer

1088
01:22:04.039 --> 01:22:08.640
when you choose Frank durand the real
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1089
01:22:08.880 --> 01:22:18.479
with Remax Alliance three all three nine
two zero sixteen twenty two. Hi Tom

1090
01:22:18.479 --> 01:22:23.920
Martine here three all three seven one
three eight two five five. I want

1091
01:22:23.920 --> 01:22:29.680
to bring up Brian Burns from Compass
Insurance Group and also Brittany who's insured by

1092
01:22:29.800 --> 01:22:33.319
E Insurance. Hey, Brian,
what do you know about E insurance?

1093
01:22:34.000 --> 01:22:38.159
I think it's just insurance, right, Oh, that's what I meant insurance.

1094
01:22:38.199 --> 01:22:41.359
That's right, okay, correct,
You know, you just go directly

1095
01:22:41.399 --> 01:22:45.000
online and get quote yourself an issue, that kind of thing. Now,

1096
01:22:45.960 --> 01:22:51.079
so she she's uh uh insured by
them, and she has a certain amount

1097
01:22:51.079 --> 01:23:00.039
of rental car coverage. And that
rental car coverage here's the deal. He

1098
01:23:00.239 --> 01:23:04.279
thinks it should be extended because they
paid too much and exhausted her three thousand

1099
01:23:04.359 --> 01:23:10.119
dollars. So have you heard of
rental car insurance that has a dollar limit?

1100
01:23:10.439 --> 01:23:14.159
Brian? Yeah, yeah, I
do well, And it always has

1101
01:23:14.159 --> 01:23:16.000
a dollar limit. It's usually a
per day limit, but I have seen

1102
01:23:16.039 --> 01:23:20.199
it where it's just a blanket amount
for you know, until it runs out.

1103
01:23:20.880 --> 01:23:28.800
Now, what she said was her. She has a car that if

1104
01:23:28.800 --> 01:23:32.600
they replaced it properly, would have
only cost a certain amount. But they

1105
01:23:32.680 --> 01:23:36.600
didn't have that car, so they
they gave her an upgraded car, which

1106
01:23:36.760 --> 01:23:41.960
ran exhausted her funds sooner. Does
that make sense? Do you think?

1107
01:23:42.680 --> 01:23:47.000
Do you think that's a legit objection
to get some extension of rental car coverage?

1108
01:23:47.920 --> 01:23:51.800
I don't think so. I mean, it wasn't there. I mean,

1109
01:23:51.880 --> 01:23:55.600
in other words, there wasn't another
option available, is what they were

1110
01:23:55.640 --> 01:23:58.920
probably going to say. Right,
They just gave her the next best option

1111
01:23:59.000 --> 01:24:04.319
that they had available. What she
said was that Enterprise promised to charge the

1112
01:24:04.760 --> 01:24:11.079
lower rate because they didn't have that
car in stock. But Brittany, do

1113
01:24:11.159 --> 01:24:15.960
you did they actually say that to
you? Did Enterprise say we're going to

1114
01:24:15.079 --> 01:24:18.680
charge you less? Yeah. When
we spoke to them, we let them

1115
01:24:18.720 --> 01:24:23.720
know because all our insurance is car
match guarantee, and we let them know

1116
01:24:23.840 --> 01:24:27.880
like this is a twenty twenty four
g Brangler. So and they because they

1117
01:24:27.880 --> 01:24:30.560
wanted us to wait a week,
but we're understanding. So they said that

1118
01:24:30.600 --> 01:24:35.039
they would work it out with the
insurance. So you got an upgraded car

1119
01:24:35.079 --> 01:24:39.800
and ran out of coverage sooner,
We get that. Yeah, but had

1120
01:24:39.800 --> 01:24:44.520
they charged you the proper amount,
how much longer would you have that rental?

1121
01:24:45.399 --> 01:24:47.840
Probably at least another two and a
half weeks. And is that going

1122
01:24:47.920 --> 01:24:51.920
to be enough time even to make
you haul I don't think so. I

1123
01:24:53.760 --> 01:24:58.000
don't know. Nowadays's having a stolen
car and it was recovered, Brian,

1124
01:24:58.520 --> 01:25:03.239
it sat an inpound for thirty days. Who knows what has to be done

1125
01:25:03.279 --> 01:25:10.119
to it to fix it. But
nowadays a stolen car, even after they

1126
01:25:10.159 --> 01:25:14.880
recover it, you're looking at two
or three months after that. Yeah,

1127
01:25:15.199 --> 01:25:17.359
so it's a long period of time. I'll tell you this, the only

1128
01:25:17.479 --> 01:25:21.680
time I've had luck getting an insurance
company to extend like in this case,

1129
01:25:21.680 --> 01:25:26.359
I'd even it sounds more like an
enterprise problem than it was the insurance company.

1130
01:25:26.359 --> 01:25:30.479
If they're being charged, I don't
know that the insurance company isn't refusing

1131
01:25:30.520 --> 01:25:32.560
to pay. You're right, it
is. And but you know, she

1132
01:25:32.720 --> 01:25:38.159
has no documentation that they didn't have
the other car. I mean, it

1133
01:25:38.600 --> 01:25:42.960
looks to the insurance company like this
woman took advantage of them. Well,

1134
01:25:43.000 --> 01:25:46.000
but even if what I'm saying is
really that has nothing to do with the

1135
01:25:46.000 --> 01:25:49.359
insurance company, they don't they're just
saying it's a dollar amount, and is

1136
01:25:49.359 --> 01:25:53.079
what she said, right? Right, that's right. Yeah, so the

1137
01:25:53.119 --> 01:25:55.960
dollar amount is the dollar amount.
They don't really care what kind of car

1138
01:25:56.039 --> 01:25:59.520
you get. Yeah, and then
you're the if Enterprise said they were going

1139
01:25:59.600 --> 01:26:02.000
to do it for for less money. Her issue was with Enterprise. So

1140
01:26:02.039 --> 01:26:04.920
when you brought that up to enterprise, and you're right about that, Brian,

1141
01:26:05.119 --> 01:26:08.760
when you brought that up to enterprise, Brittany, what did they say

1142
01:26:08.760 --> 01:26:12.079
about that? That they would work
it out with the insurance. But my

1143
01:26:12.159 --> 01:26:15.680
other problem is is I was told
that they were going to go to the

1144
01:26:15.720 --> 01:26:19.439
impound lot five days after the car
was recovered. That's I'm saying there's more

1145
01:26:19.479 --> 01:26:23.880
to this than just the issue with
the rental car. They let it stay

1146
01:26:23.880 --> 01:26:27.720
an impound for so long because but
I was told that they were going to

1147
01:26:27.760 --> 01:26:30.039
be working on it. It was
like that's where all Brian. You know,

1148
01:26:30.399 --> 01:26:35.039
we've heard this argument a lot from
people. Does the insurance company have

1149
01:26:35.119 --> 01:26:41.479
a duty to get things done quickly? Well, I mean it's kind of

1150
01:26:41.479 --> 01:26:44.600
a gray area, and the policy
it just says, you know, it

1151
01:26:44.640 --> 01:26:47.119
doesn't have a specific time in which
they have to do things right now,

1152
01:26:47.119 --> 01:26:51.079
where I was starting to say the
last time was that. The only time

1153
01:26:51.119 --> 01:26:56.920
I've been successful in getting insurance coming
to extend rental coverage is if I was

1154
01:26:56.960 --> 01:27:02.439
able to argue that it was purely
their you know, negligence that extended the

1155
01:27:02.479 --> 01:27:04.840
loss. And that's kind of what
she's saying here is, Hey, if

1156
01:27:04.880 --> 01:27:08.079
you guys would have gone over there, I wouldn't have run out. Why

1157
01:27:08.079 --> 01:27:11.399
are you taking so long? So
but the problem is she doesn't have an

1158
01:27:11.439 --> 01:27:15.800
agent she's got to correctly with that's
right Assurance, that's right claim adjuster.

1159
01:27:15.319 --> 01:27:18.800
So she has no one to fight
her case. That's the problem, and

1160
01:27:19.479 --> 01:27:26.880
Assurance couldn't care less if she decides
to cancel. They there's not one person

1161
01:27:26.960 --> 01:27:30.880
she can talk to there. Nobody
calls me. Nobody calls me, the

1162
01:27:30.960 --> 01:27:35.000
insurance adjuster, the supervisors. I
asked for the supervisor's boss. Nobody's called

1163
01:27:35.000 --> 01:27:41.239
me, like where I have minimal
communication. So, yeah, how much

1164
01:27:41.279 --> 01:27:45.119
were you paying for this insurance?
I'm curious our premium. It's five hundred

1165
01:27:45.159 --> 01:27:50.239
and ninety dollars a month. We
have two cars, a twenty twenty Kia

1166
01:27:50.399 --> 01:27:55.560
and a twenty thirteen hundred that has
full coverage. Like and they're fully covered

1167
01:27:55.880 --> 01:28:01.840
gap and all. Do you have
young drivers? No, that seems pretty

1168
01:28:01.920 --> 01:28:04.800
high. That seems way high.
And I have no idea unless you have

1169
01:28:04.840 --> 01:28:10.359
tickets for actions. I mean,
I don't know what do you understand?

1170
01:28:10.560 --> 01:28:14.760
You're you're you're paying a lot of
money, sister, You're you're paying a

1171
01:28:14.800 --> 01:28:19.079
lot of money. Is one of
those Insurance is one of those companies that

1172
01:28:19.119 --> 01:28:24.199
I see people go to when they're
wanting minimum liability and just terrible. I

1173
01:28:24.199 --> 01:28:28.760
mean, you know, it's not
usually good coverage. That's That's how I

1174
01:28:28.760 --> 01:28:30.680
will say it. And I'm not
saying that's because of inassurance, but it's

1175
01:28:30.680 --> 01:28:33.880
because of the coverage that that people
pick when they do it. Uh.

1176
01:28:34.399 --> 01:28:39.319
But yeah, the problem you're having
is exactly the issue is that when there

1177
01:28:39.439 --> 01:28:43.319
is a problem, you have nobody
to go to. And that's I wish

1178
01:28:43.359 --> 01:28:45.319
I could help you, but they're
not going to listen to me. I

1179
01:28:45.600 --> 01:28:49.800
don't have any now here here's and
you don't have another party to go after,

1180
01:28:50.600 --> 01:28:55.399
Brittany. Now, so you're stuck. I mean, we're trying to

1181
01:28:55.439 --> 01:28:59.920
find a solution, but I mean
I think you're gonna have to ask Enterprise.

1182
01:29:00.359 --> 01:29:04.159
If you said to them, you
ended up charging our insurance company more

1183
01:29:04.800 --> 01:29:12.399
than the rate we needed. What
do they say? I haven't called them.

1184
01:29:12.439 --> 01:29:15.119
I literally just found this out today. This is what I would call

1185
01:29:15.199 --> 01:29:18.680
them. I would call them and
say, your agent. Do you think

1186
01:29:18.720 --> 01:29:24.000
the agent will flat out deny it? Your agent said you didn't have a

1187
01:29:24.039 --> 01:29:30.800
similar car to ours available and we
were forced to upgrade, but they said

1188
01:29:30.840 --> 01:29:33.680
they would honor the lower rate.
Just tell them flat out and see what

1189
01:29:33.720 --> 01:29:38.399
they say. Okay, and do
you do you know for a fact that

1190
01:29:38.439 --> 01:29:40.600
they did charge you more? I
mean, are you able to see what

1191
01:29:40.640 --> 01:29:43.520
the do you have any idea what
they were? Yeh, she knows that

1192
01:29:43.920 --> 01:29:45.520
that's what they did. We wanted
to just pay for it. At this

1193
01:29:45.560 --> 01:29:47.760
point, my husband needs a car. He has to work, like,

1194
01:29:48.239 --> 01:29:51.680
we've lost so much money and he
was just working for dealing with this meant

1195
01:29:53.119 --> 01:29:58.760
and they're charging one hundred and ten
dollars a day. Yeah, I'm like,

1196
01:29:58.840 --> 01:30:04.399
oh, absolutely not so, I
mean on this car, is that

1197
01:30:04.439 --> 01:30:08.079
what part of the cost is or
they charging you for insurance on it?

1198
01:30:09.000 --> 01:30:11.760
No, they told us that we
didn't need it because we have insurance.

1199
01:30:12.239 --> 01:30:14.399
Okay, Well, the one hundred
and ten a day is just a lot

1200
01:30:14.560 --> 01:30:16.520
for just the actual realm car.
It seems to me, Well it's a

1201
01:30:16.600 --> 01:30:23.399
jeep A twenty twenty four hybrid.
Yeah, OK, you got way more

1202
01:30:23.439 --> 01:30:26.560
car. I think you got talked
into it from this. I think that

1203
01:30:26.720 --> 01:30:30.319
enterprise person was not straight with you. I would call and complain to the

1204
01:30:30.359 --> 01:30:33.000
manager of that location. Call us
back, tell you know, tell him,

1205
01:30:33.039 --> 01:30:36.159
Look, you know, even if
we want to rent a car,

1206
01:30:36.199 --> 01:30:40.760
we need your very best rate because
you guys screwed us on this. And

1207
01:30:41.439 --> 01:30:44.960
see what they say to you,
and then call us back. I'll mark

1208
01:30:45.000 --> 01:30:47.479
this. I mean, we need
you need to do something now to speed

1209
01:30:47.560 --> 01:30:51.359
up the claim. Good luck,
There's not much you can do about it,

1210
01:30:51.880 --> 01:30:55.600
and you may be without a car, Brittany, I hate to tell

1211
01:30:55.640 --> 01:31:02.760
you this for ninety days easily days, and everyone listening needs to know this.

1212
01:31:03.239 --> 01:31:08.399
So Brian, what do you recommend
I need to know that. What

1213
01:31:08.479 --> 01:31:15.079
do you recommend for adequate rental car
coverage? Well, I would say exactly

1214
01:31:15.079 --> 01:31:17.720
what I was trying to get out
there. If she was paying for their

1215
01:31:17.760 --> 01:31:20.399
insurance, I would tell her don't
do it. I would just use your

1216
01:31:20.399 --> 01:31:26.279
own insurance, right, I know
that, But what about coverage rental car

1217
01:31:26.399 --> 01:31:30.640
coverage in my policy? Like,
for example, gotcha, yeah, yeah,

1218
01:31:30.680 --> 01:31:33.840
yeah, how many? What coverage
do I have? Well, yours

1219
01:31:33.920 --> 01:31:36.880
is different as a set amount as
well. I think it's five thousand dollars,

1220
01:31:36.920 --> 01:31:42.720
which is very abnormal. That's a
high amount for rental car most companies,

1221
01:31:42.760 --> 01:31:45.960
though, I see people all the
time coming from State Farm and or

1222
01:31:46.039 --> 01:31:49.680
one of these captive carriers that have
you know, twenty dollars a day,

1223
01:31:50.399 --> 01:31:55.239
thirty days max, or even fifteen
days max. And if you have an

1224
01:31:55.279 --> 01:31:58.680
accident, you're going to run out
really really quick. You won't have enough

1225
01:31:58.680 --> 01:32:01.920
to do anything. So I would
I would encourage going up to at least

1226
01:32:02.000 --> 01:32:05.560
if you can get a set amount
where like she had, that's great,

1227
01:32:05.800 --> 01:32:09.119
or if it's a per day,
I would. I wouldn't go less than

1228
01:32:09.119 --> 01:32:15.520
fifty a day. Yeah, And
this is the problem. People are right

1229
01:32:15.560 --> 01:32:18.880
now under insured when it comes to
that, And that's a good segue into

1230
01:32:18.960 --> 01:32:24.039
the insurance checkup. If you will
call them, they'll look at your coverage

1231
01:32:24.159 --> 01:32:29.560
and compare it to what you should
have or what you could have in dollars

1232
01:32:29.560 --> 01:32:33.399
and cents free of charge at three
oh three nine nine six nine thousand,

1233
01:32:40.319 --> 01:32:44.399
go with a sure thing. Denver's
Best Roofer excel roofing dot com. You

1234
01:32:44.399 --> 01:32:50.439
don't pay a cent until you're content. Time for an insurance checkup free,

1235
01:32:50.520 --> 01:32:56.680
no obligation. Comparison call Compass Insurance
paying too much your coverage at dozens of

1236
01:32:56.720 --> 01:33:00.319
insurance companies find out now three oh
three seven to seven to one help.

1237
01:33:00.439 --> 01:33:03.279
You'll think you're his only customer when
you choose Frank durand the real estate Man

1238
01:33:03.319 --> 01:33:08.760
dot com to list your home with
Remax Alliance three all three nine two zero

1239
01:33:08.920 --> 01:33:18.880
sixteen twenty two. Hi Tom Martino
here three O three seven one three talk

1240
01:33:18.960 --> 01:33:24.880
seven one three A two five five
so on on we have a text here

1241
01:33:24.920 --> 01:33:29.239
one though, you said you you
can treat the mold and kill it by

1242
01:33:29.279 --> 01:33:35.079
the way Genesis tootalexteriors dot com.
They do mold detection and mitigation in addition

1243
01:33:35.119 --> 01:33:39.439
to everything else on the outside of
your house, and then when weather permits

1244
01:33:39.479 --> 01:33:43.279
or when it's they do shift to
indoor stuff as well. But okay,

1245
01:33:43.359 --> 01:33:46.199
so what do you how do you
treat it? Are there special things you

1246
01:33:46.199 --> 01:33:49.600
can treat it with? There's there's
different there's different chemicals that are designed for

1247
01:33:49.640 --> 01:33:53.479
this, you know, the one
that's like an inside of an attic space

1248
01:33:53.560 --> 01:33:57.159
we spray this on there, and
we come back the next day it's gone.

1249
01:33:57.520 --> 01:34:00.880
Wow. Now listen, this is
commercial grade stuff, right ye.

1250
01:34:01.239 --> 01:34:05.399
Now, what I want to know
is when do you have to actually replace

1251
01:34:05.439 --> 01:34:10.479
the wood stuff, like cut it
out and replace if it's rotten. Okay,

1252
01:34:10.600 --> 01:34:13.359
yeah, I mean it's you know
it, it's rotten. But mold

1253
01:34:14.680 --> 01:34:19.439
in and of itself can be killed
and treat it. So does mold get

1254
01:34:19.520 --> 01:34:24.439
inside the wood? I mean,
I mean, I guess you know what.

1255
01:34:24.720 --> 01:34:27.359
Mold lives on the surface because that's
why it does. Could have worked

1256
01:34:27.359 --> 01:34:29.880
the way in probably, and so
that's why we see it. When we're

1257
01:34:29.920 --> 01:34:31.840
done, that's we seal it.
Okay, and you see so when you

1258
01:34:31.920 --> 01:34:38.359
get to but you can tell it
simply is if the wood's rotten or not.

1259
01:34:38.560 --> 01:34:42.600
Well, you see, there's a
lot of unscrupulous contractors, Mark who

1260
01:34:43.159 --> 01:34:45.680
we've handled these cases in the past, where they tell people, oh no,

1261
01:34:45.680 --> 01:34:48.239
no, once mold touched it,
we got to cut out those studs

1262
01:34:48.239 --> 01:34:53.359
and cut out that dry wall and
cut out this well not dry drywall maybe,

1263
01:34:53.399 --> 01:34:57.600
but when they start talking about cutting
out studs and crap like that,

1264
01:34:58.000 --> 01:35:00.960
come on, no, you just
you have to treat it and then encapsulate

1265
01:35:00.000 --> 01:35:03.439
it after that, you know,
and we're all breathing mold right now.

1266
01:35:03.479 --> 01:35:06.800
You and I a breathing as we're
going. And just this had an opportunity

1267
01:35:06.840 --> 01:35:12.199
to sit on side time of organic
compound, which allows it to give a

1268
01:35:12.239 --> 01:35:16.039
food source, moisture and heat.
Again, the easiest won to eliminate is

1269
01:35:16.039 --> 01:35:19.239
is moisture. So we got to
keep water away and that stops molds growth.

1270
01:35:20.039 --> 01:35:24.039
And that's usually what starts it too, right right in cash when you're

1271
01:35:24.079 --> 01:35:26.439
doing this work, you have to
set up barriers and everything, and you

1272
01:35:26.479 --> 01:35:29.800
have to have a negative air pressure
in the in the area that you're doing

1273
01:35:29.800 --> 01:35:31.600
the work, so you know you're
not contaminating other parts of the house.

1274
01:35:32.079 --> 01:35:34.279
You got to get it out and
then you got to you baging it all

1275
01:35:34.359 --> 01:35:38.000
up, like all the insulation in
an attic needs to come out. We

1276
01:35:38.039 --> 01:35:41.640
bag it all up and it gets
sent off to the dump, double bagged,

1277
01:35:41.840 --> 01:35:45.560
and then redo it. Yep,
And so there's okay. Now,

1278
01:35:45.880 --> 01:35:51.359
can mold spread mold in other words, without a source of food or not?

1279
01:35:51.600 --> 01:35:55.880
Or does it just does it just
die? So let's let's say you

1280
01:35:55.920 --> 01:35:58.640
have molded at home. You found
a spot in your house. It's one

1281
01:35:58.640 --> 01:36:00.119
little spot and you say, well, I'm just going to take care of

1282
01:36:00.159 --> 01:36:02.840
because I don't think it's anywhere else
in my house. You can take care

1283
01:36:02.840 --> 01:36:05.560
of it. You never want to
spray it by using a spray bottle.

1284
01:36:06.039 --> 01:36:10.199
The mist that's going out to you're
trying to kill with us. They use

1285
01:36:10.279 --> 01:36:13.840
lyesol. Also in you're spreading spores
by doing okay, and what are those

1286
01:36:14.039 --> 01:36:17.640
That's what I'm asking those. Well, those spores spread out and get on

1287
01:36:17.720 --> 01:36:20.760
something, don't they still need a
food source? They need a food source.

1288
01:36:20.840 --> 01:36:25.000
But you know, everything's a food
source. I mean, so if

1289
01:36:25.039 --> 01:36:29.079
those spores went out and got on
furniture, it's not gonna do anything.

1290
01:36:29.119 --> 01:36:31.199
Well, no, I mean it's
it's some type of source. If there's

1291
01:36:31.239 --> 01:36:34.880
wood in that furniture, there's cotton
that it's made in the fact, does

1292
01:36:34.880 --> 01:36:40.079
it need continual moisture, needs continual
moisture, So if it doesn't get the

1293
01:36:40.119 --> 01:36:43.600
moisture, that will eventually just die
off it, yeah, or just de

1294
01:36:43.720 --> 01:36:46.960
dormant. Yes, And okay,
all right, And do you do air

1295
01:36:47.000 --> 01:36:51.000
testing? Yes, we do,
Okay, So when you do air testing,

1296
01:36:53.079 --> 01:36:59.399
do you ever find that there's mold
in a house in an attic or

1297
01:36:59.439 --> 01:37:01.920
somewhere, but it didn't get into
the air. Oh all the time,

1298
01:37:02.079 --> 01:37:05.920
okay, because if that area is
contained or closed, then it's not desinantly

1299
01:37:05.960 --> 01:37:10.159
going to go into other parts of
the house. I'm not going to mention

1300
01:37:10.239 --> 01:37:14.680
this guy's name, but if he
wants to, we can call in.

1301
01:37:14.760 --> 01:37:19.119
But he's a home inspector that said
that mold. Now here's what he said,

1302
01:37:19.199 --> 01:37:24.319
not the spores in the air,
but the actual mold itself. The

1303
01:37:24.479 --> 01:37:30.239
presence of mold affects your health.
And I said that is not possible.

1304
01:37:30.720 --> 01:37:32.359
He said, Well, when I
walk into a home, there could be

1305
01:37:32.439 --> 01:37:36.159
mold in the attic, or there
could be mold in the basement, and

1306
01:37:36.239 --> 01:37:40.840
I'll know I'll get sick right away, and it doesn't matter if it's in

1307
01:37:40.880 --> 01:37:45.560
the air or not. Well,
that's ridiculous because the only thing that can

1308
01:37:45.600 --> 01:37:49.279
spread mold it's in the air or
you touch it right right. Yeah,

1309
01:37:49.279 --> 01:37:53.880
And so you know we always our
control space that we checked to see if

1310
01:37:53.880 --> 01:37:56.640
you have a high levels of mold
is outside your home. You know,

1311
01:37:56.720 --> 01:37:59.479
you'd be fifteen twenty five feet away
from your home, and we do an

1312
01:37:59.479 --> 01:38:03.359
air sam there. Why because that's
the control that's what our environment is,

1313
01:38:03.399 --> 01:38:06.920
and you want to make sure you
have less mold inside the home than you

1314
01:38:06.960 --> 01:38:10.960
do on your from your control,
because no matter what you do, if

1315
01:38:10.960 --> 01:38:13.960
you had a lot, if you
were in an area with a lot of

1316
01:38:14.039 --> 01:38:15.800
mold, nothing you do in the
house is going to help. Right,

1317
01:38:16.039 --> 01:38:19.640
Have you found that ever? Sometimes? Yes? So I'm like, if

1318
01:38:19.680 --> 01:38:24.399
you live near bodies of water,
can that contribute? It could? But

1319
01:38:24.560 --> 01:38:27.840
you know again, is it's still
a dry you know, okay, Arizona

1320
01:38:28.159 --> 01:38:30.239
it's even drier than here. You
live near a lake, Well, it's

1321
01:38:30.239 --> 01:38:33.720
probably you're still not going to have
his mold issues again. Colorado on General's

1322
01:38:33.840 --> 01:38:39.479
dry also, so it's nothing like
you down south that has a lot more

1323
01:38:39.600 --> 01:38:44.239
mold problems there that you maybe you
can't even control it because it's so bad.

1324
01:38:44.479 --> 01:38:45.479
All right, we got more coming
up. Our number is three oh

1325
01:38:45.560 --> 01:38:50.600
three seven one three talk three O
three seven one three eight two five five.

1326
01:38:51.039 --> 01:38:54.680
Of course you can call her text
with any problem, question or complaint.

1327
01:38:55.039 --> 01:38:57.239
But if you do have mold,
I'm just curious about it, how

1328
01:38:57.279 --> 01:39:00.399
you got rid of it, if
it ever came to haunt you health wise?

1329
01:39:00.439 --> 01:39:09.279
And all of that go with a
sure thing. Denver's best roofer Excel

1330
01:39:09.359 --> 01:39:15.159
roofing dot com. You don't pay
a cent until you're content. Time for

1331
01:39:15.199 --> 01:39:20.079
an insurance check up free, no
obligation. Comparison call Compass Insurance paying too

1332
01:39:20.159 --> 01:39:25.439
much your coverage at dozens of insurance
companies find out now three oh three seven

1333
01:39:25.560 --> 01:39:29.199
seven to one help. You'll think
you're his only customer when you choose Frank

1334
01:39:29.279 --> 01:39:32.880
durand the real estate Man dot com
to list your home with Remax Alliance three

1335
01:39:32.880 --> 01:39:42.920
oh three nine two zero sixteen twenty
two. Hi Tom Martino here three O

1336
01:39:43.039 --> 01:39:46.720
three seven one three talk hey seven
one three each five five lour what's going

1337
01:39:46.760 --> 01:39:50.920
on with you? Hello? Lourie? Hello Tom? How are you good?

1338
01:39:50.920 --> 01:39:58.039
What's going on? So? I
am calling because I have put my

1339
01:39:58.159 --> 01:40:05.239
son in a hotel the last couple
of weeks and there's a lot of a

1340
01:40:05.239 --> 01:40:09.880
lot of immigrants that lived there,
a lot of parents, family and children.

1341
01:40:10.359 --> 01:40:15.600
Yeah, these people have not had
hot water. Now, why,

1342
01:40:15.720 --> 01:40:17.199
by the way, may I ask
why your son is at the hotel?

1343
01:40:19.119 --> 01:40:26.880
He is in the middle of divorce
right now. And okay, he moved

1344
01:40:26.920 --> 01:40:30.319
and he just had it had some
more stable to stay. Okay, when

1345
01:40:30.359 --> 01:40:33.239
we paid it, when we paid
the money, we were never told that

1346
01:40:33.319 --> 01:40:36.199
there was no hot water. They
said it'll be fixed, that it would

1347
01:40:36.199 --> 01:40:39.760
be fixed the next day. How
long was it? How long has he

1348
01:40:39.800 --> 01:40:45.439
been there every day? We've been
there a week and there are a lot

1349
01:40:45.479 --> 01:40:48.800
of people there. Do you think
it's broken or the uh, the owner

1350
01:40:48.920 --> 01:40:55.760
or the manager's playing games? I'm
not really sure which. We were told

1351
01:40:56.039 --> 01:41:01.079
that that the city came out to
fix it and lock the doors and won't

1352
01:41:01.119 --> 01:41:03.680
let them turn the gas on for
some reason. Now, this is what

1353
01:41:03.720 --> 01:41:10.399
we were told from the people at
the front desk. Okay, they were

1354
01:41:10.439 --> 01:41:14.279
told that is so they turned off. They would turn off the gas with

1355
01:41:14.319 --> 01:41:19.039
an unsafe situation. Correct, But
the city when you said the city came

1356
01:41:19.079 --> 01:41:21.399
out to fix it, what do
you mean you mean a plumber came out

1357
01:41:21.399 --> 01:41:26.880
to fix it or what you know? All honesty, Tom, I don't

1358
01:41:26.920 --> 01:41:30.600
know the exact situation. I just
know that. Okay, let's have somebody

1359
01:41:30.640 --> 01:41:33.439
call over there. It's unacceptable.
I'm gonna have bo call over. I

1360
01:41:33.479 --> 01:41:36.039
just want to ask a question,
why don't you just move him to another

1361
01:41:36.039 --> 01:41:43.640
hotel? Because I've already paid and
you get your money back. Would they

1362
01:41:43.680 --> 01:41:47.039
give you a refund if you wanted
one? I doubt it very seriously.

1363
01:41:47.119 --> 01:41:53.640
How much did you pay up front? So the first week was four hundred

1364
01:41:53.760 --> 01:41:58.000
and then this I put him in
for another week, which is three sixty.

1365
01:41:58.560 --> 01:42:00.520
What a good mom. Man.
You know it's a slim dunk,

1366
01:42:00.520 --> 01:42:06.319
and you think so without hot water, no hot water, it's it's a

1367
01:42:06.479 --> 01:42:09.720
slim dunk. Just take them with
the court. Yeah, but but she

1368
01:42:09.800 --> 01:42:12.520
can't wait. She I mean they
need hot water, is what she's saying.

1369
01:42:12.720 --> 01:42:15.800
Hold on a second, and what
we will do is we will call

1370
01:42:15.840 --> 01:42:21.920
over there and find out who the
hell's in charge? How big is this

1371
01:42:23.000 --> 01:42:31.000
place and where is it? It's
huge. It's on Wadsworth and could FAPs

1372
01:42:31.119 --> 01:42:41.239
West Colbacks. It's called Denver West
in Okay. Now, okay, that's

1373
01:42:41.239 --> 01:42:44.079
Denver, Okay West. Colfax.
Yeah, I think I know where that

1374
01:42:44.159 --> 01:42:45.920
is. We're gonna call over.
Hold on, do you have a number

1375
01:42:45.920 --> 01:42:50.920
for the office? I don't.
What's the name of it. I could

1376
01:42:50.920 --> 01:42:56.279
get it, Denver West, Denver
West in Okay. Hold on, we're

1377
01:42:56.319 --> 01:43:00.000
trying to find it, and then
leave your number with Kachina so we can

1378
01:43:00.039 --> 01:43:04.399
call you back. I'm Tom Martino
more coming up, go with a sure

1379
01:43:04.520 --> 01:43:09.520
thing. Denver's best roofer Excel Roofing
dot Com. You don't pay a cent

1380
01:43:09.720 --> 01:43:15.520
until you're content. Three time for
an insurance check up free, no obligation.

1381
01:43:15.640 --> 01:43:20.960
Comparison call Compass Insurance Paying too much
your coverage at dozens of insurance companies

1382
01:43:21.039 --> 01:43:25.479
find out now three oh three seven
seven to one help. You'll think you're

1383
01:43:25.520 --> 01:43:29.399
his only customer when you choose Frank
durand the Real estate Man dot Com to

1384
01:43:29.479 --> 01:43:33.159
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two

1385
01:43:40.000 --> 01:43:51.199
ript need so you don't have run
as fast as we can show Shooter's gonna

1386
01:43:51.279 --> 01:43:58.920
help. Come man. This is
the Troubleshooter Show. No Tom Martino,

1387
01:44:01.439 --> 01:44:06.399
Hi Tom Martine, Your Troubleshooter three
oh three seven one three talk seven one

1388
01:44:06.439 --> 01:44:11.000
three eight two five five. Welcome
to the show, the only show if

1389
01:44:11.000 --> 01:44:14.439
it's kind to anywhere where we solve
problems, answer question to take complaints and

1390
01:44:15.039 --> 01:44:16.840
we love doing it. We love
helping people. This hour brought to you

1391
01:44:16.920 --> 01:44:20.159
by One Clear Choice Garage Doors.
Listen when it comes to garage doors.

1392
01:44:21.399 --> 01:44:27.680
One clear Choice Doors dot Com has
everything on their website, the only company

1393
01:44:27.680 --> 01:44:30.520
that does that. They're one of
the few companies that are truly factory authorized

1394
01:44:30.520 --> 01:44:33.920
to work on some of these doors, and of course they install openers as

1395
01:44:33.960 --> 01:44:39.239
well. I love the company.
They have service twenty four to seven one

1396
01:44:39.520 --> 01:44:44.199
Clear Choice Doors dot Com seventeen zero, three, seven, zero, thirty

1397
01:44:44.239 --> 01:44:46.039
nine and eighty seven. Now,
Drew, I'm gonna tell you something right

1398
01:44:46.079 --> 01:44:49.600
now, I'm gonna tell you something. This is the first time. Now

1399
01:44:49.600 --> 01:44:56.560
I've been doing the show for forty
five years. Forty five years in Denver,

1400
01:44:57.039 --> 01:45:00.000
no longer, maybe, no,
forty five in Denver. Right now,

1401
01:45:00.000 --> 01:45:04.279
I'm gonna tell you something. And
we have never had a complaint.

1402
01:45:04.479 --> 01:45:09.439
Now, I'm not associated with this
company. I don't endure some I don't

1403
01:45:09.439 --> 01:45:12.279
think they're bad, but we've never
had a complain about them. I just

1404
01:45:12.279 --> 01:45:15.840
wanted to say that never, and
I'm shocked I've used them. Tom Yeah.

1405
01:45:15.880 --> 01:45:19.279
Now again, I'm not singing their
praises, saying, you know,

1406
01:45:19.359 --> 01:45:23.479
it can't be possible. I'm not
saying. And they're not on my referral

1407
01:45:23.479 --> 01:45:27.680
list. I think they chose to
market a different way because the referral list

1408
01:45:27.760 --> 01:45:30.840
is part marketing, of course.
But but I just wanted to say that

1409
01:45:30.960 --> 01:45:34.039
because I was shocked when I saw
who you were complaining about So what's going

1410
01:45:34.079 --> 01:45:39.000
on, Drew? I know,
I know, man, it's I thought

1411
01:45:39.039 --> 01:45:41.800
the same thing, and I could
be overreacting, so I'm not sure.

1412
01:45:41.840 --> 01:45:45.079
So let me get your your take. Sure. And so I did a

1413
01:45:45.159 --> 01:45:48.319
kitchen remodel with them, And why
don't you say, since everyone's probably wondering,

1414
01:45:48.479 --> 01:45:53.520
it's done right, correct, done
right yep. Now, by the

1415
01:45:53.520 --> 01:45:58.359
way, they normally okay, okay, keep going, keep going. Well,

1416
01:45:58.880 --> 01:46:03.239
I just like a twenty thousand dollars
kitchen remodel with them. And the

1417
01:46:03.800 --> 01:46:08.000
when a salesman came out, he
basically said, you know, you don't

1418
01:46:08.439 --> 01:46:11.520
you know, have to pay until
you're one hundred percent satisfied, you know,

1419
01:46:11.840 --> 01:46:15.000
basically said, you know, we've
been in business for so long,

1420
01:46:15.159 --> 01:46:18.119
you know, our family run all
that kind of stuff. And ever since

1421
01:46:18.560 --> 01:46:23.640
basically I did the initial down payment, it hasn't really gone that well.

1422
01:46:23.640 --> 01:46:27.520
They've kind of been nickel and diming
me for every little thing. We're pretty

1423
01:46:27.600 --> 01:46:30.319
much at the end of it.
Now hold on, I mean you are

1424
01:46:30.560 --> 01:46:33.600
you have a contract right that spelled
out correct? Let me let me give

1425
01:46:33.640 --> 01:46:41.239
you just a couple of things.
So when so I wanted to I have

1426
01:46:41.319 --> 01:46:44.359
all new appliances, but a microwave. So I wanted to add a new

1427
01:46:44.399 --> 01:46:46.520
microwave. Well, the sales guy
who is out here said, we don't

1428
01:46:46.600 --> 01:46:50.319
sell just microwaves, but if you
buy one, we'll go ahead and sell

1429
01:46:50.399 --> 01:46:54.000
it for you when we do the
whole you know, renovation. So I

1430
01:46:54.039 --> 01:46:58.439
said great, So I bought one
and I want them to insall it.

1431
01:46:58.479 --> 01:47:00.720
But now they're saying it's not on
contract, so I have to pay extra

1432
01:47:00.840 --> 01:47:04.520
for that, even though the sales
guy told me that he would do it.

1433
01:47:04.680 --> 01:47:06.520
What do you think, Mark,
I mean in general? Well,

1434
01:47:06.800 --> 01:47:10.840
again, hold on, I want
to hear Mark Shmancy is a great guy

1435
01:47:10.880 --> 01:47:13.359
and he's been in the business,
and he won't you know, he's not

1436
01:47:13.399 --> 01:47:15.760
going to slam anybody. He's not
going to praise anybody. He'll give his

1437
01:47:15.800 --> 01:47:17.600
honest opinion. What do you think, Mark, And just the way you

1438
01:47:17.640 --> 01:47:20.720
were in the said it is like
you know, he said, well,

1439
01:47:20.800 --> 01:47:24.359
yeah, well install it for you. But I don't think he was implying

1440
01:47:24.359 --> 01:47:26.760
he's going to do it for free
either. And again I don't know.

1441
01:47:26.920 --> 01:47:29.479
Is it just you're gonna put the
bracket up and you have to hang it.

1442
01:47:29.479 --> 01:47:30.840
It's it's about an hour job.
Hour and a half job. But

1443
01:47:31.079 --> 01:47:34.119
they should be compensated for that.
How much did they how much did they

1444
01:47:34.119 --> 01:47:39.319
want for it? Did they say
for one hundred and fifty But I'm pretty

1445
01:47:39.359 --> 01:47:42.319
sure this is it's nothing, man, Okay, go ahead, No,

1446
01:47:42.319 --> 01:47:45.640
no, but go ahead, But
I want you to know something. I'm

1447
01:47:45.640 --> 01:47:47.399
not really sticking up for them.
I'm just trying to give you perspective.

1448
01:47:47.439 --> 01:47:50.920
Go ahead, No, and that's
what I that's what I want. That's

1449
01:47:51.079 --> 01:47:55.399
yeah. And then just another couple
other things. They all were small,

1450
01:47:55.520 --> 01:47:59.560
but just like after they came out, or actually after they gave me the

1451
01:47:59.560 --> 01:48:02.800
initial they came out and did some
measurements and they found out that they had

1452
01:48:02.840 --> 01:48:10.640
to move another cabin in over a
few inches, and they charged me for

1453
01:48:10.720 --> 01:48:12.920
that. And again it's not a
lot of money. Again, it was

1454
01:48:12.960 --> 01:48:15.279
just like another one hundred and fifty
dollars. And why wasn't that on the

1455
01:48:15.319 --> 01:48:19.560
original contract? Did they say,
no, he just didn't notice it,

1456
01:48:19.680 --> 01:48:26.399
the original the sales guy that did
the original contract. Okay, So I

1457
01:48:26.399 --> 01:48:29.439
mean that's about it. But I'm
just kind of wondering were those the only

1458
01:48:29.880 --> 01:48:34.199
were those the only two things?
There's one section I also outside of the

1459
01:48:34.319 --> 01:48:39.560
kitchen I had a little desk area
also done where I had the cabinets refinished

1460
01:48:39.600 --> 01:48:44.840
in a new piece of countertop put
down, and the countertop doesn't look very

1461
01:48:44.880 --> 01:48:48.680
good where they put it down.
There there's some spacing in between the walls

1462
01:48:49.000 --> 01:48:53.840
and the countertop. Okay, now, hold on, hold on. When

1463
01:48:53.880 --> 01:48:58.560
it comes to the first two complaints
you had, I think they're what's called

1464
01:48:58.600 --> 01:49:02.520
nothing burgers. You were charge one
hundred and fifty bucks to assaw the microwave,

1465
01:49:02.600 --> 01:49:06.039
and then they had to move a
cabinet they didn't see on the original

1466
01:49:06.279 --> 01:49:12.840
or they didn't notice it, and
they charge you twenty five bucks another one

1467
01:49:12.920 --> 01:49:16.239
fifty Yeah, okay, I get
it all right. So okay, they'll

1468
01:49:16.279 --> 01:49:19.840
say were change orders and you say, well, I do know what you

1469
01:49:19.920 --> 01:49:24.159
mean about the moving of the cabinet, not the microwave, but the moving

1470
01:49:24.159 --> 01:49:27.159
of the cabinet, and that is
I'd feel like, wait a minute,

1471
01:49:27.239 --> 01:49:29.880
come on, man, you know
you guys, I didn't hold you back

1472
01:49:29.880 --> 01:49:32.000
from seeing that. I mean,
if they took measurement, I would have

1473
01:49:32.079 --> 01:49:35.760
eaten that if I was in the
biz. I'm with you on that.

1474
01:49:35.800 --> 01:49:41.720
So okay. So now you go
to this countertop and that seems like the

1475
01:49:41.760 --> 01:49:45.359
first legit thing. And I say
with legit, they're all legit to you.

1476
01:49:45.399 --> 01:49:47.279
But I mean that's one would bother
me. Now if they did a

1477
01:49:47.359 --> 01:49:51.960
countertop and didn't didn't space it properly, What were you mean saying I didn't

1478
01:49:51.960 --> 01:49:55.920
measure it right, didn't do the
tempt correctly? Possibly, I mean,

1479
01:49:56.000 --> 01:50:00.720
you shouldn't have any gapping. And
what are they doing about it? Nothing?

1480
01:50:00.920 --> 01:50:02.920
But I think what the issue is. No, wait a minute,

1481
01:50:03.479 --> 01:50:09.560
wait, have you actually looked and
asked them directly to do something about that?

1482
01:50:10.880 --> 01:50:13.279
No, because I'm actually not quite
sure what to ask. Well,

1483
01:50:13.319 --> 01:50:16.760
then that's why they're not. I
mean, so, so, Drew,

1484
01:50:16.880 --> 01:50:21.039
have you had home improven sone before? Oh? Yes, yeah. Have

1485
01:50:21.119 --> 01:50:26.439
you had issues in the past,
Oh no, this is the first time

1486
01:50:26.439 --> 01:50:30.520
I've actually had anything come up.
Okay, Now, when when you say

1487
01:50:30.560 --> 01:50:33.079
that you don't like the way the
counter looks, and that's on the outside

1488
01:50:33.079 --> 01:50:38.760
of the kitchen, correct? And
what what is it? What is it

1489
01:50:38.800 --> 01:50:42.279
outside of the kitchen? It's just
a little desk area. And that's okay.

1490
01:50:42.319 --> 01:50:45.279
I wanted to kind of explain.
So before there was like maybe like

1491
01:50:45.319 --> 01:50:49.199
a three inch I don't know if
it's called like backsplash, but little like

1492
01:50:49.319 --> 01:50:56.199
three inch thing going around it.
And they took that out because the sales

1493
01:50:56.199 --> 01:50:59.359
guy told me at the desk area, it would look cleaner if you just

1494
01:50:59.520 --> 01:51:04.359
have just the solid death surface and
nothing else there. So they ripped out

1495
01:51:04.399 --> 01:51:10.359
that three inches there and then just
slid in ato countertop. So now all

1496
01:51:10.399 --> 01:51:13.960
around that three inches, you know, it looks terrible. Wait a minute,

1497
01:51:14.159 --> 01:51:15.399
I got to fix the dry wall. Wait, wait a minute,

1498
01:51:15.439 --> 01:51:18.720
Wait a minute, wait a minute. And they ripped out the backsplash and

1499
01:51:18.800 --> 01:51:25.239
put in a desktop, right correct. What was where the desktop was?

1500
01:51:25.279 --> 01:51:29.880
What was there before the desktop just
old countertops okay, got it, got

1501
01:51:29.920 --> 01:51:35.079
top, And so they just put
a like a granite countertop in between those

1502
01:51:35.119 --> 01:51:40.279
two walls there, right correct.
Correct. They created a cubby with lake

1503
01:51:40.359 --> 01:51:43.960
space so you could sit there like
a desk, right correct. Yeah,

1504
01:51:44.039 --> 01:51:47.479
okay, and before that you couldn't
because it was a cabinet. No before,

1505
01:51:47.520 --> 01:51:50.239
it was the same thing. They
didn't change anything physically. The only

1506
01:51:50.319 --> 01:51:54.560
difference is they just took out like
that little three inch barrier that had the

1507
01:51:54.800 --> 01:51:58.920
backsplash going around and basically a wall
on three sides. It's a wall on

1508
01:51:59.000 --> 01:52:01.720
three sides. They took the backsplash
out and put a granite top in there,

1509
01:52:01.800 --> 01:52:04.119
right, correct, Yeah, that's
all they did. Well, and

1510
01:52:04.159 --> 01:52:09.359
they left a gap. Well again, it's not huge. I can send

1511
01:52:09.359 --> 01:52:12.359
you a picture but yet, but
I don't care. They left the gap

1512
01:52:12.359 --> 01:52:15.640
between the back of your desk and
the wall. And did they fix the

1513
01:52:15.720 --> 01:52:19.880
drywall there too? Did they fix
the drywall? No? No, so

1514
01:52:19.920 --> 01:52:25.079
that's what wait wait wait wait wait
wait, Well they don't expect to leave

1515
01:52:25.119 --> 01:52:29.920
it that way, do they.
I mean they're they're done. The guy

1516
01:52:29.960 --> 01:52:31.399
he's finishing up now. No,
wait a minute, wait a minute.

1517
01:52:31.560 --> 01:52:36.560
When you told them you wanted the
desk redone, they thought you just wanted

1518
01:52:36.560 --> 01:52:43.439
them shoving in a granite top and
not trimming it. Correct, that's what

1519
01:52:43.479 --> 01:52:45.399
they did that. Well, you
could fix the drywall and have the drywall

1520
01:52:45.520 --> 01:52:48.000
take care of that gap. Well
you can, but they're not doing that.

1521
01:52:48.439 --> 01:52:53.640
How could you ever leave that unless
they thought you were going to somehow

1522
01:52:53.640 --> 01:52:56.039
you said to them, oh,
by the way, can you just put

1523
01:52:56.039 --> 01:52:58.600
a granite piece in here? I
mean, I don't know how it was

1524
01:52:58.640 --> 01:53:01.000
worded. What does this say on
the contract? Well, I think that's

1525
01:53:01.000 --> 01:53:04.439
how the sales guy sold it,
because he told me. He goes,

1526
01:53:04.560 --> 01:53:08.359
this is, you know, a
desk area, So normally we don't do

1527
01:53:08.560 --> 01:53:11.680
backsplash or any kind of Well,
it doesn't matter if you don't do bag,

1528
01:53:11.920 --> 01:53:15.239
they don't leave it just torn up. Okay, that's well, that

1529
01:53:15.359 --> 01:53:17.560
was my question. I don't know. I don't know that. Did you

1530
01:53:17.600 --> 01:53:21.359
did you actually call? Did you
call and ask to talk to one of

1531
01:53:21.359 --> 01:53:26.920
the chikkinis? No, but there's
a project manager. And I told him

1532
01:53:26.920 --> 01:53:30.039
I I didn't talk to him about
the countertop, but I told him I

1533
01:53:30.079 --> 01:53:31.840
wasn't happy about the microwave, and
he was just a real jerk and said

1534
01:53:32.159 --> 01:53:35.239
we're not in the business of doing
things for free, and just was a

1535
01:53:35.279 --> 01:53:39.479
real jerk. And I just said, okay, well I agree with that,

1536
01:53:39.520 --> 01:53:45.560
by the way, but I also
think he missed price. Your job

1537
01:53:45.720 --> 01:53:49.439
missed the fact. I think that
they should have eaten it if they missed

1538
01:53:49.640 --> 01:53:53.000
that they had to move a cabinet, right, I agree with you on

1539
01:53:53.039 --> 01:53:55.920
that. I agree. Yeah,
I think the microwave's chargeable, the cabinet's

1540
01:53:55.960 --> 01:53:59.600
not. Okay, Yeah, did
they say on that cabinet they had to

1541
01:53:59.640 --> 01:54:01.600
move? He say, oops,
we didn't realize we have to move this.

1542
01:54:02.720 --> 01:54:05.159
Yeah. Yeah, And he just
did it as a change order and

1543
01:54:05.239 --> 01:54:09.439
charged me for it. But did
you say to him, well, why

1544
01:54:09.479 --> 01:54:13.279
didn't you notice it? No,
because that was the first thing that happened.

1545
01:54:13.279 --> 01:54:15.119
So I'm just like, all right, it's not a big deal.

1546
01:54:15.159 --> 01:54:16.199
I'll just go, you know,
do it. What's one hundred and fifty

1547
01:54:16.199 --> 01:54:19.800
dollars? No? No, I
can see why seemingly small things to you

1548
01:54:19.920 --> 01:54:24.720
added up. And I think exactly, I think Dan Giukini would want to

1549
01:54:24.720 --> 01:54:27.520
know about it. I would call
him personally if I were you right now,

1550
01:54:27.600 --> 01:54:30.760
and say, listen, you know
what, I don't mind paying for

1551
01:54:30.800 --> 01:54:33.159
the installation of the microwave. I
thought he said he'd disslve, but that's

1552
01:54:33.159 --> 01:54:36.680
fine you guys. But I would
never have inferred when he said, but

1553
01:54:36.720 --> 01:54:40.319
we can assolve for you that it
was going to be free anyway. I

1554
01:54:40.319 --> 01:54:43.279
don't think they did anything wrong with
the microwave. I don't even know if

1555
01:54:43.279 --> 01:54:45.960
i'd bring that up. But what
I would say is this. Here's what

1556
01:54:45.000 --> 01:54:48.680
I would bring up. I'd say, you know, Dan, I hired

1557
01:54:48.720 --> 01:54:53.239
you guys, and you gave me
a price. And then he says he

1558
01:54:53.319 --> 01:54:58.000
missed this, that he has to
move this cabinet and immediately. I paid

1559
01:54:58.000 --> 01:55:00.720
an extra one hundred and fifty bucks. Why didn't he see it? I

1560
01:55:00.760 --> 01:55:04.399
didn't hide it. I mean,
it wasn't hidden from you. It's different

1561
01:55:04.760 --> 01:55:10.079
when change orders come from when you
open up or take remove a cabinet and

1562
01:55:10.119 --> 01:55:14.199
see a rotting floor joist. There's
all kinds of things that can happen that

1563
01:55:14.279 --> 01:55:17.199
are that are legit change orders.
I don't think that was one of them,

1564
01:55:17.279 --> 01:55:21.439
if you're portraying it properly, that
they saw that a cabinet needed to

1565
01:55:21.479 --> 01:55:27.520
be moved and they said, oh, sorry, we missed this. You

1566
01:55:27.640 --> 01:55:30.760
got to pay for it now one
hundred and fifty bucks after they gave you

1567
01:55:30.800 --> 01:55:33.720
a price. And the other thing
is the desk area. If the guy

1568
01:55:33.760 --> 01:55:35.800
says, oh, yeah, we
can put a granite piece in there,

1569
01:55:35.840 --> 01:55:39.600
but if it's going to be a
desk, you don't want to backsplash.

1570
01:55:39.760 --> 01:55:44.720
But then to tear out the backsplash
and leave it unfinished is unheard of.

1571
01:55:44.840 --> 01:55:47.800
I mean, what does the guy
say about that? Well, Again,

1572
01:55:47.840 --> 01:55:51.239
to be fair, I haven't brought
up that part too. You need to

1573
01:55:51.239 --> 01:55:55.560
send me a picture. You need
to send me a picture. I find

1574
01:55:55.600 --> 01:56:00.279
it. I'm actually finding a hard
well. But one thing I'll say the

1575
01:56:00.319 --> 01:56:02.279
desk is in a different area of
the kitchen. They might have just forgot

1576
01:56:02.399 --> 01:56:05.880
and if they need to point it
out, maybe okay. But here's what

1577
01:56:06.079 --> 01:56:10.359
that okay, Mark, that's a
good perspective. Listen to this. I'm

1578
01:56:10.359 --> 01:56:14.680
gonna put you on hold. I
want Kitchina get him to send me a

1579
01:56:14.720 --> 01:56:17.119
picture immediately. I want to look
at it during the break. I'm Tom

1580
01:56:17.159 --> 01:56:27.119
Martino three O three seven one three
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1581
01:56:27.199 --> 01:56:30.439
with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay

1582
01:56:30.439 --> 01:56:38.239
a cent until you're content. Time
for an insurance check up free, no

1583
01:56:38.319 --> 01:56:43.239
obligation. In comparison, call Compass
Insurance paying too much your coverage at dozens

1584
01:56:43.239 --> 01:56:45.920
of insurance companies find out now three
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1585
01:56:46.079 --> 01:56:49.680
You'll think you're his only customer when
you choose Frank durand the real estate

1586
01:56:49.720 --> 01:56:55.119
Man dot com to list your home
with Remax Alliance three oh three nine two

1587
01:56:55.199 --> 01:57:05.600
zero sixteen twenty two time. I'm
Tom Martine. You're troubleshooter three zero three

1588
01:57:05.760 --> 01:57:10.199
seven one three talk seven one three
eight two five five. I looked at

1589
01:57:10.199 --> 01:57:14.000
this picture the guy sent me.
So I don't want to exaggerate on this

1590
01:57:14.079 --> 01:57:17.199
because done right. I mean,
when I have been in this business for

1591
01:57:17.199 --> 01:57:20.399
forty five years and never get a
complaint, I got to figure out they're

1592
01:57:20.439 --> 01:57:24.880
doing something, are right right?
And again they're not. They're not any

1593
01:57:24.960 --> 01:57:29.159
and I'm not connected to them in
any way. But Drew said it was

1594
01:57:29.199 --> 01:57:31.159
pretty unpleasant and he had a couple
of things he didn't like. I think

1595
01:57:31.239 --> 01:57:34.359
one of them was not anything to
the sweat about. But I think he

1596
01:57:34.399 --> 01:57:39.600
has two legit problems. But he
hasn't asked for anything yet, so I

1597
01:57:39.680 --> 01:57:43.199
think he needs to ask. We
shouldn't even be involved at this point.

1598
01:57:43.520 --> 01:57:47.520
He should ask Dane Shacchini or the
family whoever at one of them say look,

1599
01:57:48.000 --> 01:57:53.680
here's the situation. This desk is
clearly an oversight. If you paid

1600
01:57:53.760 --> 01:57:57.159
to have a desk put in there, and a and a granite slab be

1601
01:57:57.239 --> 01:58:00.840
put in there like they did or
whatever that is, quartz or whatever,

1602
01:58:01.520 --> 01:58:04.399
there's no way they should leave it
like that, No way in hell.

1603
01:58:05.119 --> 01:58:09.640
What it looks like is this.
They took the cabinet out that was there,

1604
01:58:10.479 --> 01:58:14.000
or the desk, I mean that
was there, whatever in that cubby

1605
01:58:14.920 --> 01:58:21.000
they tore out the backsplash and then
they put in a piece of granite or

1606
01:58:21.119 --> 01:58:26.760
stone. They did not trim around
it, they did not fix the drywall,

1607
01:58:26.880 --> 01:58:30.600
and they left it like that.
Now, come on, that goes

1608
01:58:30.640 --> 01:58:33.479
without saying that should be fixed and
that should have been included when they quoted

1609
01:58:33.520 --> 01:58:41.119
it. The other thing is he
said they had to move a cabinet that

1610
01:58:41.159 --> 01:58:45.000
they didn't see beforehand and charged in
one hundred and fifty for that. In

1611
01:58:45.000 --> 01:58:49.720
my opinion of that, you signed
a contract and that wasn't something you hid

1612
01:58:49.720 --> 01:58:53.960
from them. That was something they
could have seen and they missed it.

1613
01:58:54.399 --> 01:58:57.680
They should do it now. It's
different, as I said, if they

1614
01:58:57.800 --> 01:59:01.720
uncover something and there's a chain that
has to be made or additional work that

1615
01:59:01.800 --> 01:59:05.640
has to be done. But if
that cabinet was there the whole time and

1616
01:59:05.680 --> 01:59:09.319
they say, oh, we have
to move this cabinet, it's going to

1617
01:59:09.319 --> 01:59:12.319
be an extra one hundred and fifty
bucks, well screw you. I don't

1618
01:59:12.399 --> 01:59:15.680
like that idea. But again he
hasn't brought it up yet, and he

1619
01:59:15.800 --> 01:59:20.880
should. So this is Drew.
So Drew, thanks for the picture.

1620
01:59:21.119 --> 01:59:25.319
I would be upset too, and
I wouldn't be over the upset and I

1621
01:59:25.319 --> 01:59:30.079
wouldn't say the entire thing was a
bust experience if they did that whole job.

1622
01:59:30.319 --> 01:59:32.880
But I really want to know what
they tell you. Do you have

1623
01:59:32.920 --> 01:59:36.319
a way I can get in touch
with Dan you mean the owner? I

1624
01:59:36.319 --> 01:59:39.880
mean if you call over there and
ask or shouldn't they let you talk to

1625
01:59:39.920 --> 01:59:42.079
him? Yeah? Yeah, but
you know what, I would start with

1626
01:59:42.119 --> 01:59:44.600
your sales rep. I mean,
even though he sounded like he was a

1627
01:59:44.680 --> 01:59:48.000
jerk about the microwave, I'd give
him one more shot. And if you're

1628
01:59:48.039 --> 01:59:51.720
not happy with his response, then
yeah, go up the ladder. Yeah,

1629
01:59:53.039 --> 01:59:56.479
we'll do right. Okay, So
then call us back and let us

1630
01:59:56.520 --> 02:00:00.079
know I'm marking this down. So
you can call us back. Oh,

1631
02:00:00.159 --> 02:00:03.319
with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay

1632
02:00:03.359 --> 02:00:12.439
a cent until you're content. Time
for an insurance checkup free no obligation comparison

1633
02:00:12.560 --> 02:00:16.680
call Compass Insurance paying too much your
coverage at dozens of insurance companies find out

1634
02:00:16.680 --> 02:00:19.800
now three all three seven to seven
to one help. You'll think you're his

1635
02:00:19.920 --> 02:00:24.920
only customer when you choose Frank durand
the Real estate Man dot com to list

1636
02:00:24.960 --> 02:00:33.720
your home with Remax Alliance three All
three nine two zero sixteen twenty two.

1637
02:00:38.960 --> 02:00:45.279
Hi Tom Martino, you're troubleshooter,
Kelly says, uh having an issue,

1638
02:00:45.720 --> 02:00:50.159
he bought a twenty eighteen four Runner, and UH bought an extended warranty.

1639
02:00:50.399 --> 02:00:57.119
So tell your story. What's going
on, man, Hey, Tom,

1640
02:00:57.159 --> 02:00:59.880
Just a real brief history on it. I went to Pueblo, Toyota t

1641
02:01:00.039 --> 02:01:02.640
get a pick up, and I
picked up a Nissan Titan, and they

1642
02:01:02.720 --> 02:01:06.960
kept throwing check engine lights. So
eventually we took it back there, and

1643
02:01:08.000 --> 02:01:11.720
that's how I ended up in the
fore Runner, Okay, and I didn't

1644
02:01:11.720 --> 02:01:14.560
even want, you know, the
Forerunner. But no other dealership would touch

1645
02:01:14.600 --> 02:01:17.199
the Titan because I took it in
there four times, and of course that

1646
02:01:17.239 --> 02:01:20.880
shows up on the service history for
them to fix the service engine light.

1647
02:01:23.119 --> 02:01:28.000
So the only thing I'd find worth
trading it in there was the a Toyota

1648
02:01:28.039 --> 02:01:30.840
four Runner, since no other dealership
would touch the Titan. And then I

1649
02:01:30.960 --> 02:01:35.760
found a really good deal on another
truck at a different dealership after picking up

1650
02:01:35.800 --> 02:01:42.560
the twenty eighteen four Runner a few
weeks later and traded it in and they

1651
02:01:42.760 --> 02:01:45.479
Uh, so I had barely even
used any of the extended warranty at all?

1652
02:01:45.720 --> 02:01:50.920
Oh wait a minute, so you
you don't have the twenty eighteen Toyota

1653
02:01:50.920 --> 02:01:56.159
four Runner anymore? No, sir, I traded it in. That's why

1654
02:01:56.199 --> 02:01:59.039
I need to. They're supposed to
refund me the difference on the Okay,

1655
02:01:59.119 --> 02:02:01.479
and yeah, yes, yes they
should, warranty, Yes they should.

1656
02:02:01.720 --> 02:02:08.800
How long did you own it?
Just a few weeks? Oh? Man,

1657
02:02:10.560 --> 02:02:15.000
Okay and Pueblo Toyota. When you
bought this extended warranty? Was it

1658
02:02:15.039 --> 02:02:18.800
on the fore Runner or was it
on the previous car transferred to the fraor

1659
02:02:18.880 --> 02:02:24.239
Runner? What was it? It
was strictly on the strictly on the fore

1660
02:02:24.319 --> 02:02:28.640
Runner. That makes things very easy. And how much How much of a

1661
02:02:28.680 --> 02:02:32.760
warranty is it? Like? How
long? Oh? Gosh? I think

1662
02:02:32.760 --> 02:02:35.199
it was five year, one hundred
thousand mile? Which ever came first,

1663
02:02:35.239 --> 02:02:44.479
I believe, okay? And how
much did you pay for it? I

1664
02:02:44.600 --> 02:02:47.000
believe it was twenty nine to fifty. I unfortunately work, so I don't

1665
02:02:47.000 --> 02:02:49.079
have all the paperwork in front of
me, but I know it was right

1666
02:02:49.119 --> 02:02:54.000
at three thousand. I think it
was twenty nine and fifty. Kelly,

1667
02:02:53.520 --> 02:03:00.479
did did the contract specifically have anything
about terminating the lease. No, no,

1668
02:03:00.479 --> 02:03:02.960
no, no, you mean that, I mean the extended warranty.

1669
02:03:03.159 --> 02:03:10.680
I mean the warranty. Normally,
the attorney general in this state took a

1670
02:03:10.720 --> 02:03:14.600
grim view on people trying to keep
money for an unused warranty that should be

1671
02:03:14.640 --> 02:03:19.439
pro rated. Yeah, how much
did they say you had coming? They

1672
02:03:19.560 --> 02:03:24.600
won't give me an amount. I
can't never get anybody to Okay, did

1673
02:03:24.640 --> 02:03:27.079
you tell me? I may have
asked, how much did you pay for

1674
02:03:27.119 --> 02:03:30.279
this warranty? About grand Okay?
Yeah, I think it was right at

1675
02:03:30.279 --> 02:03:36.520
three thousand dollars. Okay. Now
they they're trying to keep your money.

1676
02:03:36.520 --> 02:03:41.560
That's pretty obvious. And there's a
couple of reasons for this. Maybe you

1677
02:03:41.680 --> 02:03:45.119
never really bought a warranty and they
just took that money from you. That

1678
02:03:45.199 --> 02:03:51.640
happens once in a while and you
caught them, or or they just want

1679
02:03:51.680 --> 02:03:57.560
to keep the money. So you
have proof you paid, you traded in

1680
02:03:57.640 --> 02:04:05.079
the car, And what does the
contract say about termination? I don't have

1681
02:04:05.159 --> 02:04:09.880
the contract. What I have as
an e signed document, what does I

1682
02:04:09.960 --> 02:04:14.840
say it to them on? It
just ows the termination of the contract and

1683
02:04:14.880 --> 02:04:18.960
the mileage and the date the vehicle
was traded in. Well, you need

1684
02:04:18.960 --> 02:04:23.800
to get a copy of the contract
that you signed. Wait a minute,

1685
02:04:24.199 --> 02:04:30.439
the original contract when you traded this
in, that extended warranty was discontinued,

1686
02:04:30.520 --> 02:04:36.920
right, correct. How do you
know that? Well, that's I called

1687
02:04:36.960 --> 02:04:40.600
them to tell them the vehicle was
traded in and I was canceling the worthy

1688
02:04:41.960 --> 02:04:45.119
and then they asked for proof.
Okay, got it, I got it.

1689
02:04:45.159 --> 02:04:47.840
Okay, So they did ask for
proof, and now they do owe

1690
02:04:47.880 --> 02:04:50.960
you, yes, sir, but
you can't calculate how much they owe you.

1691
02:04:51.199 --> 02:04:56.479
But you only had it a few
weeks. No, that is correct.

1692
02:04:56.880 --> 02:05:00.039
Well, they're going to owe you
most of that money. Yeah,

1693
02:05:00.079 --> 02:05:04.319
I believe. So when was the
last time you talked to him? At

1694
02:05:04.319 --> 02:05:12.840
Pueblo Toyota. I spoke to a
guy named Chris Aragon, probably about two

1695
02:05:13.159 --> 02:05:16.880
and a half weeks ago, and
they've just stamled you and I, yes,

1696
02:05:16.920 --> 02:05:20.359
sir, yeah, I've got multiple
emails. I've copied their general manager

1697
02:05:20.359 --> 02:05:27.159
on it. Chris Aragon is the
director of finance and the initial person I

1698
02:05:27.239 --> 02:05:30.560
dealt with was a guy named Derek
Peasley who was in finance but has been

1699
02:05:30.560 --> 02:05:33.199
moved to the sales floor. And
he's the one that dropped the ball initially

1700
02:05:33.239 --> 02:05:40.399
on even submitting my paperwork for the
termination of the contract. Okay, I'll

1701
02:05:40.399 --> 02:05:43.840
give them a call to Yeah,
yeah, I'm gonna we got a call

1702
02:05:43.920 --> 02:05:47.039
for you because I don't know what
they're trying to pull here. Now they

1703
02:05:47.720 --> 02:05:50.920
and doc. If they say to
you, well, this is non cancelal

1704
02:05:51.039 --> 02:05:56.000
that's not true. You can't do
that in Colorado and it's been proven.

1705
02:05:56.439 --> 02:06:01.760
Now now you need to try to
get Kelly a copy of your warranty or

1706
02:06:01.800 --> 02:06:06.279
your contract for the warranty. I
mean you need to We need to see

1707
02:06:06.479 --> 02:06:10.840
that now. I We'll still call
them and they're gonna b ss though and

1708
02:06:10.920 --> 02:06:14.800
try to say it was non Did
they ever mention to you that you couldn't

1709
02:06:14.800 --> 02:06:15.920
cancel it? Did they ever say, well, we're not giving you a

1710
02:06:15.920 --> 02:06:20.239
refund because you can't cancel it.
No, they have never stated that.

1711
02:06:20.279 --> 02:06:24.880
What they keep saying is it's six
to eight weeks, and then it changed

1712
02:06:24.920 --> 02:06:28.079
to eight to ten weeks, and
it's been seventy six days, so they've

1713
02:06:28.079 --> 02:06:30.600
passed the ten week mark. See
oh man, that yeah, they're trying

1714
02:06:30.640 --> 02:06:35.479
to keep your money. We'll get
on nick case Kelly, all right,

1715
02:06:35.640 --> 02:06:39.199
hang on, okay, bro,
and we'll we'll we'll talk about this.

1716
02:06:39.760 --> 02:06:45.279
That's exactly what they're trying to do. Three oh three seven one three talk

1717
02:06:45.359 --> 02:06:47.399
three oh three seven to one,
three eight two five five. We have

1718
02:06:47.479 --> 02:06:53.520
more right after this, Go with
a sure thing Denver's Best roofer Excel Roofing

1719
02:06:53.600 --> 02:07:00.560
dot com. You don't pay a
cent until you're content. Time for insurance

1720
02:07:00.640 --> 02:07:05.079
checkup free, no obligation comparison call
Compass Insurance paying too much your coverage at

1721
02:07:05.119 --> 02:07:09.800
dozens of insurance companies find out now
three oh three seven to seven to one.

1722
02:07:09.920 --> 02:07:13.439
Help. You'll think you're his only
customer when you choose Frank durand the

1723
02:07:13.439 --> 02:07:16.760
real estate Man dot com to list
your home with Remax Alliance. Three oh

1724
02:07:16.840 --> 02:07:24.199
three nine two zero sixteen twenty two. Hey, I'm Tom Martino. You're

1725
02:07:24.239 --> 02:07:32.039
troubleshooter. You know I have found
a fascinating survey online. Oh man,

1726
02:07:32.520 --> 02:07:36.319
I'm telling you, I think even
Dragon's gonna like this. One of what

1727
02:07:36.399 --> 02:07:44.520
people do in bed with gadgets.
Now we're talking about toys. No,

1728
02:07:44.960 --> 02:07:50.279
no, no, no, no, I mean, hey, bro Kelly,

1729
02:07:50.319 --> 02:07:57.920
calm down. We're talking about non
sex gadgets. Tech oh tech gadget.

1730
02:07:58.079 --> 02:08:01.479
Yeah, So it's very very interesting. First of all, do you

1731
02:08:01.720 --> 02:08:05.479
use tech in bed? I use
my phone all the time in bed?

1732
02:08:05.760 --> 02:08:09.319
Oh yeah, I check the message
all the time. Right, okay,

1733
02:08:09.520 --> 02:08:13.439
Now what do you use your phone
for or your tech for in bed?

1734
02:08:13.159 --> 02:08:20.439
What? There were four countries where
the far top countries for watching porn in

1735
02:08:20.520 --> 02:08:24.199
bed? You want to take a
stab at them. I know you're gonna

1736
02:08:24.199 --> 02:08:26.960
think, what. Well, the
number one is US, but it's tied

1737
02:08:28.000 --> 02:08:35.800
with come on, Spain. Is
does a US stand for Australia or Austria

1738
02:08:35.920 --> 02:08:43.520
Australia Australia so US and in Australia
in the survey, fifteen percent admit to

1739
02:08:43.560 --> 02:08:50.520
watching porn in bed. Right behind
them is Canada, followed by the UK.

1740
02:08:50.600 --> 02:08:56.239
Now, let's talk about what people
in the US do in bed with

1741
02:08:56.319 --> 02:09:01.880
their devices. The number one thing
they do would be what in the US?

1742
02:09:01.920 --> 02:09:07.079
The number one thing they do?
They stroll social media on Facebook.

1743
02:09:07.399 --> 02:09:09.920
Wait a minute, it's not the
number one thing. Damn it. They

1744
02:09:09.000 --> 02:09:11.479
don't have this arranged right, I'm
gonna have to do it. No,

1745
02:09:11.640 --> 02:09:18.960
they check emails and messages first,
that's number one. Then number two is

1746
02:09:20.039 --> 02:09:22.479
social media. They just look at
social media. They like to look at

1747
02:09:22.560 --> 02:09:28.399
videos and all that and what do
you think. Do you know fifty four

1748
02:09:28.479 --> 02:09:39.159
percent of Americans okay, use in
bed their device to watch YouTube. Yeah,

1749
02:09:39.239 --> 02:09:46.000
I'm not surprised. But here's the
deal. Who do you think in

1750
02:09:46.039 --> 02:09:50.119
the world uses their devices more in
bed than any other country. I found

1751
02:09:50.159 --> 02:10:01.359
this shocking, although maybe not Mexico
really interesting. Five seven percent of the

1752
02:10:01.359 --> 02:10:05.640
people surveyed in Mexico, well there, said they use their They say they

1753
02:10:05.720 --> 02:10:09.319
use their devices in bed. Yeah, they're freendy outside because of the cartels.

1754
02:10:09.600 --> 02:10:11.960
That's kind of like there are two
different people, those who use their

1755
02:10:11.960 --> 02:10:16.720
phone while pooping and liars. Oh
yeah, I always use my phone.

1756
02:10:16.760 --> 02:10:18.800
I take my phone. I don't
go to the restroom. Lists have my

1757
02:10:18.800 --> 02:10:22.800
phone. I look for my phone
before I go. I do it at

1758
02:10:22.880 --> 02:10:26.399
night. I'll do it in bed
and I'll go. There's the problem with

1759
02:10:26.600 --> 02:10:30.600
the problem with using your phone in
the restroom is you take too long because

1760
02:10:30.600 --> 02:10:33.479
you're looking at your phone. And
my wife says, are you okay?

1761
02:10:33.560 --> 02:10:35.159
And I said, oh, never
mine, I just was I was playing

1762
02:10:35.159 --> 02:10:39.239
a game. Your legs get on
numb, I can I know? Yes,

1763
02:10:39.720 --> 02:10:45.960
your legs two kidnam, Holy crap, I use and I use yeah

1764
02:10:46.039 --> 02:10:50.720
yeah, yeah, So anyway,
games are addictive. I never thought i'd

1765
02:10:50.880 --> 02:10:54.520
like games, but then I read
some research. This is true story.

1766
02:10:54.960 --> 02:10:58.960
I read research that there are certain
games that are good for your mind.

1767
02:11:00.479 --> 02:11:03.600
And let's face it, I'm seventy
and I'm looking at Biden here thinking wait

1768
02:11:03.640 --> 02:11:07.319
a minute, No, seriously,
I'm thinking, whoa. I want to

1769
02:11:07.399 --> 02:11:11.119
keep my mind sharp, and there
are games specifically I do for that,

1770
02:11:11.319 --> 02:11:13.800
and I love them. I absolutely
love them. I never thought it.

1771
02:11:15.000 --> 02:11:18.880
But I don't do gaming like you
know whatever have you ever tried. I

1772
02:11:18.920 --> 02:11:22.239
don't do gaming against you. No
call of duty on your phone, no,

1773
02:11:22.479 --> 02:11:26.119
none of that. Now. I
do words games, a lot of

1774
02:11:26.159 --> 02:11:28.079
them, but not that one.
No, I haven't. That's really good

1775
02:11:28.119 --> 02:11:31.600
because you play against anybody else.
Oh no, I see I want to.

1776
02:11:31.800 --> 02:11:33.399
I don't know if I like that, playing against anybody for anything.

1777
02:11:33.520 --> 02:11:37.600
I used to do word with friends, but then you got people like Mark

1778
02:11:37.640 --> 02:11:39.640
that sheat, you know, because
he can't put a sentence together and then

1779
02:11:39.640 --> 02:11:45.279
he comes out with the most extraordinary
words in the world. I'm just kidding

1780
02:11:45.359 --> 02:11:48.199
Mark, if he's listening. But
anyway, here's the deal, here's the

1781
02:11:48.279 --> 02:11:52.880
true deal. I love those undoing
nots. You know, do you ever

1782
02:11:52.960 --> 02:11:58.479
see where all the chords are.
Oh my god, undoing those chords.

1783
02:11:58.960 --> 02:12:01.760
I get a high off of that. That's a dopamine hit for me.

1784
02:12:01.359 --> 02:12:03.680
And then what else are I like? Oh? Man, I let you

1785
02:12:03.760 --> 02:12:09.520
know speak about words. Did you
know there's a whole subset of mathematics that

1786
02:12:09.720 --> 02:12:16.439
is devoted to not theory? What
there is? There's a branch of mathematics

1787
02:12:16.680 --> 02:12:20.560
devoted to not theory. Wow,
I gotta I gotta read about that.

1788
02:12:20.920 --> 02:12:24.079
Anyway, folks, we'll talk about
your favorite games another time. I'm telling

1789
02:12:24.119 --> 02:12:28.640
Martino my favorite game is solving your
problems. Three h three Martino, call

1790
02:12:28.720 --> 02:12:31.560
anytime, day or night and save
all your problems for me.