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Yeah, it's funny. I gave
a little bit of a profile of sort

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of what I saw inside eBay in
my book The PayPal Wars, I talked

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about their culture being really different,
that Elon and Peter and Max levchin At

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built a culture of execution, of
working hard and working fast and trying things

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out, listening to our customers and
build it vents. Even at quite the

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opposite, they had very bureaucratic culture, which was a surprise for dot com.

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You are listening to Carrie Letz's Financial
Survival Network where you get valuable information

8
00:00:32,320 --> 00:00:37,679
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9
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11
00:00:54,439 --> 00:00:59,320
Welcome. You are watching and listening
to the Financial Survival Network of Carrie

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00:00:59,399 --> 00:01:03,560
Luttz. Hey, it's mid October. We made it so far without a

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crash. How much longer that will
go? Your guest is as good as

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00:01:07,959 --> 00:01:14,799
mine, but got really interesting guest
here for you, Eric Jackson. He

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is the author of a book PayPal
Ores, and he was in the thick

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of things when PayPal was becoming a
major brand and Elon Musk and his partners

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were fighting it out of Eric's great
to have you on the show. So

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you found yourself kind of an observer
and a participant to history, but you

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didn't really know it was history when
that was happening until till much later.

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That's right, Kerry, and thank
you for having me today. Yeah,

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it was incredible to be part of
the creation of PayPal in those early years,

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and to look at all the people
I worked alongside, you know,

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not just Elon Musk, but also
Peter Tail and Max Lovechen and went on

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to start a firm and he was
the chairman of the Alp Reid Hoffman who

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started linked In, David Sacks.
Yeah, it's just the list goes on

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and on and on. So it's
really incredible to look back at it.

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The founder's of YouTube as well,
So just to be the middle of that

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was amazing, and it worked with
all those people was also amazing. But

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yeah, you can never know that
it was such a historical company right in

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the middle of it. You just
trying, you just try to do your

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job and also build a business.
I know it was an attorney and in

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two thousand, I actually got called
up by Donald Trump to handle some cases

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far not knowing that one day the
guy was going to be president. So

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it's only when you connect the decks
that connect the dots backward, as Steve

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Jobs said, that you see the
significance of it. Hey, so uh

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in this place, this is before
everybody made their billionings. Right. Elon

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eventually, I'm going to skip to
the end, had a falling out with

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them, and he left. But
he was smart. He didn't burn bridges

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because they all became investors and they
worked within on his successive enterprises SpaceX and

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Tesla and Boring Company and Neurallink,
and I don't know if you can probably

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think of a couple others that I
missed here. So that's you got these

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really strong personalities and they're kind of
bumping heads together, but they must have

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bet a measure of respect on all
parts for them to wind up investing together

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and working together again. That's actinally
right, carry And you're right that there

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was some conflict, as there often
is when you're trying to pursue anything worthwhile.

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And Elon and just for contacts,
Peter Tiil had started a company called

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Confinity and it's that's a company they
created his PayPal software and Elon, whose

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office was just down the street.
They were neighbors on University Avenue in Palo

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Alto. His company was called X
dot com. Now that name is going

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to sound familiar to viewers, even
if they don't remember the original. Yeah,

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the original online bank that Elon informed, uh, they'll they'll think of

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Twitter, and it was recently rebranded
as ex Uh. So you can see

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a pattern their spacexx dot com and
now Twitter and and so Elon Elon had

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a vision for the company. After
the two companies merged and and uh it

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ran into some conflict with with some
other members of the team. And I'll

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be happy to describe that to you. But the point in jamaking is that

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even though that that happened, uh, there there was resolution and there also

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was an understanding that, hey,
we've got to all work together here.

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So Elon, to his credit,
after leaving the CEO role, stayed a

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helpful active member of the board.
And I know that Peter til when he

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took over the CEO role, can
alter with Elon a number of things,

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especially around the exit strategy for the
company. So they mended fences pretty quickly

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and then insuing years. Yeah,
you're right. I know founder Spond,

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which is a VC firm associated with
with Peel invested in SpaceX among other investments.

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So you're right that collaboration, you
know, continued and fences were mended

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and people work together to this day. There's still good relationships, right,

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So I find that interest thing.
So Elon's vision was this was going to

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be a global financial enterprise basically take
over the whole banking sector and do things

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more efficiently and effectively faster. All
this because before Petticyle it was really difficult

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to send money. You did have
ach transfers I guess beginning, and you

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had finwire and some private bank wires, but otherwise to send peer to peer,

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for me to send ten bucks to
you Eric was like enormously expensive and

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inefficient. Yeah, people forget about
that today, right, You've also got

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Venmo and zell and other options.
Now today it seems like it's so easy

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and ubiquitous, you just pull out
your phone and do it. But you

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know, twenty plus years ago it
actually was really quite hard. And with

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the dawn of the Internet, at
the down of the Web, I should

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say, you started having online commerce, particularly for small businesses, all right

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out of platforms like eBay. Well, that was great that they could do

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the selling online, but then to
actually handle the payment it was completely all

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of live you buy to mail checks
and money orders for things that were sold

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on eBay and and eBay. While
the hobbyist idea was very popular right at

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beanie babies and pet dispensers, it
was really small businesses getting on there and

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selling their merchandise that made it take
off. But that was a pain point.

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It hurt everyone to have that lag
in the convenience, the cost associated

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with it, record keeping was worse. Disputes can arise, So hayfoul showing

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up radically changed things for that market, but also had the potential to change

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it in a lot of other markets
too. And this was the vision that

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Peter Thiel and Max Lepchin had when
they started Infinity, which was better known

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as PayPal, that they wanted to
have a system that empowered people. That

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was a big and very important thing
for them. Carrie, I remember the

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first week I got there Peter and
I've known Peter from my days at Stanford.

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He was kind of an alumni mentor
at the time, and so he'd

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started this company. I'd stayed in
touch with him. I was working in

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financial consulting. He told me,
hey, why don't you come on board.

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We're getting ready to scale up.
We're doing adventure capital round. We

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need you to start, and you
should start really soon. So he actually

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convinced me to tell my respected employer
there was one hundred year old company at

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sixty thousand employees worldwide, that I
should jump ship and leave to come work

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at this little startup. I didn't
even know what my job would be.

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I just knew that they were going
places. So but well, I look

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a lot smarter than I am when
I just say that the company I left

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was Arthur Anderson, and the company
I went to, well, you know,

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turned out to be a success.
Yeah, And students of history that

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might be younger than us, well, well, perhaps have come across the

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name Arthur Anderson. It was a
big six accounting firm at the time,

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and it was taken down the Interron
scandal just a couple of years after I

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lapsed. So good good timing is
everything, all right, But I'll mention

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that that vision though that Peter and
Max had for PayPal, it was empower

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people. This was you know,
after through the mid to late nineties,

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you had currency contagions in much of
the developed world. You'll remember that,

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right, that this recurring problem.
Yeah, of countries they've been manipulating their

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exchange rates and their interest rates.
You can't control both, you can only

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do one and and and uh.
They came under fire and frequently had to

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defend their currencies, have a run
on the currency. Uh. And as

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a result, a lot of times
these these countries would actually lock up the

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deposits of their own citizens and bank
accounts to keep keep pressure off the local

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currency. And so they'd eventually get
screwed, as you know, the common

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man always does, because the you
know, they'd unleash this hyperinflation and it

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would destroy their savings that was sitting
there untouchable. So it was a you

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know, pretty pretty bleaks h environment. And Peter and Max realized, hey,

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you know, something like PayPal that
can empower people to move their money

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and give them instant access could be
a game changer around the world and also

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give people a lot more freedom and
control. There's a real vision of freedom

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there that that was the origin for
PayPal. Yeah, and now we've got

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to hundreds of different apps, you
know, peer to peer transfer, money

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transfer in the full life, and
we got to cryptocurrencies as well. Yeah.

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Hey, so you knew all the
parties, all the major players here.

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And so even though the Elon left
under maybe less than positive circumstances,

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he made the decision to leave,
he wasn't fired, was he. Well,

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it was a it was a pretty
uh pretty contentious uh uh, I

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guess it pends who you asked,
right, So the the things came to

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a head because Elon Elon is very
sure of himself. I think that's not

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gonna be shocked. You mentioned you've
got you're familiar with the Walter Isaacson book

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on him, and and I'm sure
those of your your listeners that have followed

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his career know that he's pretty confident. So his vision was he wanted to

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relaunch the PayPal platform, which was
after the merger of the two companies,

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relaunch it and brand it with the
X brand. And like you said,

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he wanted to have a financial platform
there was kind of a one stop shot

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that handled everything. This is not
too different from his vision for Twitter that

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he's in the process of implementing.
And because of that though he had all

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development frozen on PayPal, he wanted
to recreate it, build it on a

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different platform. I will go out
all the details, but it's a Unix

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versus Windows and T debate at the
time, like which software do you have

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it run on top of? And
so the point was that he actually was

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focused on this, this big overhaul
and the time when the company was burning

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ten million dollars a month. This
was in two thousand, after the dot

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com crash, it was harder and
harder for startups to raise money. We

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had to get our business plan working, but yet we were losing millions of

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dollars every month due to fraud.
We had people they weren't hacking PayPal,

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they were just walking in through the
front door and using it to to trick

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people to send them money, or
taking stolen credit cards that they got from

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the black market uh and then redeeming
catching him in and taking money out of

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PayPal. So we had we had
like a really significant broad loss, it's

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like three hundred basis points UH to
fraud. And then we also were losing

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money on credit card piece because people
were using credit cards to fund these payments.

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So we had to we had to
turn the business model around. Instead,

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we were stuck, uh trying to
recreate the wheel. And that was

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a big part of the debate that
led to UH to Elon leaving. And

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but again I want to emphasize he
played a productive role after he left.

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So Peter took over UH and decided
to keep the PayPal name, which a

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lot of us, myself included thought
made sense time because it had some brand

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power, some brand cachet already and
Uh Elon h Elon state a member of

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the board and then amusingly, years
later, bought that extra dot com domain

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from eBay. This is after eBay
acquired PayPal. They own owned PayPal for

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00:13:05,840 --> 00:13:09,720
about a decade decade and a half
before spending them off as a separate company

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00:13:09,720 --> 00:13:15,240
again. So that domain, that
x dot com domain eventually wound found its

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way back to Elon and Uh he's
uh dusted off as old playboker and he's

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seemingly on the road implemented or try
to implement his new model. They were

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00:13:24,960 --> 00:13:31,720
you pittypal when eBay acquired it.
I was, I was, and it

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was it was a big It was
a big shock in a way because they

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had talked with us a couple of
times about by the company, but it

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never worked out. So I think
most of us had already written off that

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it would happen. But PayPal at
that point had gone public. Uh.

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PayPal actually the first I po after
nine to eleven for dot com. That

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was a pretty significant thing. That
was back in February of two, and

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it was it was trading, but
the market was weak or pretty soft in

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time, and it was we just
we increasingly had a couple of different pressures

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on our company. So first of
all, we had a high dependence on

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eBay. We had about sixty seventy
percent of our payment volume was coming from

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sellers on their platform. And eBay
wasn't that fought of PayPal. They had

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00:14:20,919 --> 00:14:26,080
an in house tool called bill Point
that they had not launched wells Fargo,

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00:14:26,360 --> 00:14:28,399
and they tried to preference them,
but it was just an inferior product.

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So people of the market are chosen
PayPal, but that's a bit precarious,

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even though there's some mutual dependency there. And then second thing, we had

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00:14:35,799 --> 00:14:41,840
regulators coming after U Slept and Ride
Carrie. It was amazing and maybe it's

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00:14:41,879 --> 00:14:46,480
not that surprising because we've seen some
of this play out with crypto in recent

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00:14:46,600 --> 00:14:50,600
years, just kind of shoot first, asked questions later for a lot of

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regulators, and they're not necessarily concerned
about the welfare of the people. They're

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00:14:56,320 --> 00:15:01,879
more concerned about doing their job.
PayPal was novel tech, like you mentioned,

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00:15:01,919 --> 00:15:03,799
people didn't really know what to make
of it. So instead of working

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00:15:03,799 --> 00:15:09,559
with the company to make sure that
state guards were taken and people's money was

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safe, which it was, a
lot of the regulators said we, oh,

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we don't know what you are,
so we're just going to come after

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00:15:15,000 --> 00:15:18,559
and get you. And for example, the state of Louisiana, of all

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places, said PayPal seasoned desist notice
and it was just ridiculous because they didn't

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know what our classification was or is
it a bank, is it a money

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00:15:28,039 --> 00:15:33,519
transmission service? Uh? So you
know they sent us a cease and desist

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00:15:33,600 --> 00:15:39,120
letter. Well we we had uh
we shared that information with all of our

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customers from Louisiana, telling them that
that they were about to be cut off

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00:15:43,679 --> 00:15:46,279
from their valuable PayPal account. But
if they thought that was a bad decision,

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here's the phone number of the regulator. So the next day and they're

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switchboard melted down and they they recanted, they decided to work something out with

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us. So that was but that
was it. That that one turned out

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well for the company. But we
had a lot of other pressure on us

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as well, so that that's what
drove us to be uh to be acquired

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and accept the offer from eBay.
Yeah. Then even they just could never

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figure out what to do with PayPal. Yeah, it's funny. I gave

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a little bit of a profile of
of sort of what I saw inside eBay

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in my book The PayPal Wars.
I talked about their culture being really different

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that Elon and Peter and Max Levchin
had built a culture of of execution,

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of working hard and working fast and
trying things out, listening to our customers

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and building things. Even at quite
the opposite, they had a very bureaucratic

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culture, which was a surprise for
dot com but uh, Elli, yeah,

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yeah they were. They were reorguing
every year, so people didn't know

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like who their next boss was going
to be. They want to you know,

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you had an incentive it inside to
attach yourself to as many projects as

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possible to be visible. It made
things very bureaucratic, lots of meetings,

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lots of live decks instead of doing
a you know, a numerical analysis on

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a spreadsheet to make your case and
a few bullet points. It's kind of

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the way we did things at PayPal, you know, hash things out in

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a week or two with eBay as
always, you know, in less,

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in less round of discussions. So
I could tell from the culture early on

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that it was gonna be pretty different. And as a result, a lot

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of the good uh, A lot
of folks at PayPal, like myself left

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in the ear or two following the
merger. And interestingly though, because PayPal

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had a better culture, a lot
of eBay's people came over to PayPal,

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the ones that were a little bit
more you know, brighter and more ambitious.

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So they had decent talent come in
for a while there. But over

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time, yeah, PayPal just grew
and became bigger than the eBay and they

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had to spend the company off again. Yeah, they just never seemed to

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do what they were doing. Was
it now they could again they go back

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to have their own payment system and
actually seems to work better. I still

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think PayPal is probably better, but
you know, interesting, so everything old

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is new again, Carrie, I
feel like we're in the nineteen seventies.

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So yeah, why not go back
to the late nineties on eBay? Why

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not? And now you look where
Musk is, all right, you look

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where the others are. Basically they're
still working together. You know, does

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this all surprise you? No?
No, In fact, I think with

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hindsight it makes a lot of sense. But even at the time, there

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was there was a strong bond for
all of us. I call my book

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the PayPal Wars for a reason.
It was really hard to get this company

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started. It was tumultuous, and
like any experience, it's a share experience

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for people. There's the bonds.
You learn to trust each other's judgment.

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You can appreciate, you know,
going through the ups and downs. We

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had a culture that really encouraged people
to innovate, take risks, but also

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you know, be accountable if you
make a mistake, just gowing up to

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it and you know, move on. That kind of culture, I think

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as well as just the really good
people that got recruited. I mean,

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you know, think about people like
Peter t Elon, Musk and read Open

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who started LinkedIn, Max Louchon who
started to affirm. All these people,

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you know, they've been successful because
they are real visionary leaders, and that's

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that's evident to people that you know, are looking for a place to work.

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So a talent attracts a talent,
and so I think that was another

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ingredient as to why this PayPal maffia
as people like to call it as formed.

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So one of the things Isaacson says
in his book about Muss, he's

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similar to Steve Jobs and his lack
of delicacy or diplomacy and dealing with people

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they just see, he sees bad
cold, he just says that sucks and

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do better. But he gets people
to do better than they ever believed that

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they could. He gets more of
them than they ever believed they had to

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put out. I think that's a
reasonable description. Elon was very, very

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demanding, not necessarily in a bad
way, because that that is part of

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what the company needed, and he
wanted the company to move faster and really

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overcome some of the hiccups that they
came around from, you know, merging

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two companies together. So that that
kind of you know, it is it

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is a little ruthless, I guess
you could you could say that, but

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I mean the flip side of it
is, you know, that's that's who

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he is. That's how he's gotten
to where he's gotten, and nobody should

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have any expectations of the contrary at
this point. But you can see it

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even early in his career, even
back in those pay Pal days, a

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lot of those attributes were already there, and you know, for good reason.

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I think it's served him well in
the years since. Yeah, So

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if you want to, if you
want to make an omelet, you've got

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to break some etings. And he's
not afraid to, that's for sure.

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All Right. Well, hey,
it's been a fascinating discussion here. I

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guess we find PayPal PayPal wars wherever
find books used to be sold, Yes,

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00:21:15,279 --> 00:21:22,880
and it's now Amazon. Yeah,
Amazon and Barnes and Noble their website

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00:21:22,920 --> 00:21:26,720
Books the Million. You can go
to PayPal wars dot com to learn more

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00:21:26,759 --> 00:21:32,160
and find links to all the retailers. Excellent, and that link is in

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00:21:32,279 --> 00:21:37,079
the show notes to this interview on
Financial Survival Network dot com. When you're

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00:21:37,079 --> 00:21:41,160
there, sign up for your free
newsletter. Got questioned or Eric or myself?

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00:21:41,720 --> 00:21:45,319
You're getting a real insider's perspective.
A lot of people say they were

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00:21:45,359 --> 00:21:51,839
on the inside. Ict really was
before Elon Musk was Elon Musk. I

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00:21:51,920 --> 00:21:56,759
mean, I know somebody owns a
Hedge fund, well known household word.

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00:21:56,759 --> 00:22:02,200
We're probably twenty thirty billion now and
I always refer to and say I knew

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00:22:02,279 --> 00:22:06,799
him before he made his first billion. And that's certainly the case for you.

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00:22:07,000 --> 00:22:10,240
Eric, I'm I'm gonna I'm gonna
borrow that, Carrie, thank you.

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00:22:10,559 --> 00:22:14,880
Yeah, all right, they just
give attribution. It's okay to borrow

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00:22:15,240 --> 00:22:18,400
all leads to attribute it. But
no, just kidding, But hey,

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00:22:18,680 --> 00:22:22,119
you knew Elon before he made his
first billion, before he made his first

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00:22:22,160 --> 00:22:26,079
ten billion, before he made his
first one hundred billion, right, so

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that's something. And you haven't forgotten
them either. That's the one takeaway I

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00:22:30,599 --> 00:22:36,960
get from people who know Elon from
the early days. You don't forget that

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00:22:37,079 --> 00:22:41,200
Sky, absolutely not. He and
also Peter Peter Thal are memorable and have

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00:22:41,279 --> 00:22:45,480
done a lot for a lot for
the country. All Right, On that

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00:22:45,559 --> 00:22:49,200
note, Hey, questions comments for
Eric myself kl at Carrie Let's dot com

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00:22:49,200 --> 00:22:52,079
and get you an answer. Eric
got a pleasure, Thanks so much for

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00:22:52,119 --> 00:22:57,079
coming on. Thank you, carry
thanks for listening to Carrie Letz's Financial Survival

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00:22:57,119 --> 00:23:03,599
Network. Your solution to day's trying
times For the latest, go to Financial

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00:23:03,680 --> 00:23:08,279
Survivalnetwork dot com. Financial Survival Network
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