Ripped us who you don't have them runs as we can. Shooter's gonna help
coming. Man six is the Troubleshooter Show. No Tom Martine. Hey,
I'm Tom Martino. They let me out of the Nursing Home studio and I'm
back at the mother Ship for today Friday. Card eight to see my Buddy's
Kevin Calkins shared an Auto Tech Jeff Fic camera transmission and Mark, I didn't
realize how ugly was in person. You know you can get from me.
You forget over time. You know you forget, but it's balanced out by
sus So that's okay. Three oh three seven one, three eight, two
five five is our number. We're gonna go right to the phones. We
have a busy days card day now, listen. I want to put another
word out and then we'll talk about it later. But I don't want to
get too much into it. I'm helping a few immigrants as you call them
newcomers. They they are absolutely illegal immigrants and they're here trying to get asylum.
And I go case by case. Mark and I used to have a
theory. You help people want to help themselves. You can't help people that
fell off the Cliff, you really can't. You can help people who are
struggling and want to stay afloat and anyway. So, to make a long
story, sure here not all of these so called newcomers or illegal immigrants or
asylum seekers are nasty bums and look into freeload. Some of them are very
hard working, wonderful people. You can't use a broad brush for anyone.
Now, what I'm trying to do is help some of these families get assimilated.
And we're having some success. And I don't want to talk about the
people helping them, but we have a lot of people helping them get jobs
and get to work legally and all of that. So next thing I need
is transportation. If anybody has a scooter or a little motorcycle or a car
we can have. I can tap these guys to help me fix it up.
And now we can't put in major engines and stuff, but if you
have something needs a little tune up and fix up. I know another gentleman
called the show a little two weeks ago. He's working on a car.
So anything you can do to help, I'd appreciate it. Now, let
me go to the phones and I'm gonna talk to Janet, and Janet,
what's going on with you? Hi? Janet? I was I was waiting
for. I guess Mark is going to meet us on here this morning about
my roof? Oh, Mark Schamansky from Genesis, Tell me what is going
on with that? Did you call before? If so, I'm going to
find your call. You did call before, right, Janet? Yes,
sir? Okay, let me figure this out. Let me figure this out.
Where we are right now? And you use the name Janet right?
Uh? Huh? Okay? Okay? Is this how long ago? Did
you call me last Monday? Okay? Got it last Monday? Okay,
we'll find it. So tell me the situation. Is he coming out today?
No, he came out last week? Oh he did? Oh wait,
but is he the one I talked to? And he said that this
company was exaggerating, the one with the supplements It went from eighteen thousand to
like forty two thousand, Yes, sir, yep, Now I remember he
said this company did you wrong? Yes, sir? Now he said a
lot of this work they charged for they did not do. For example,
there were three events they reused too and did never put a third one in.
They never bought any new vents. There was something else painting the side
of a house. I'm going by memory here, I'm trying to find the
call. I don't know why. I don't have that weekend. And he
charged me. I think Mark said it was fifty four h Yeah, for
painting one side of the house. Mark said, you could have damn near
done the whole house. This is wrong. Now, I thought we were
going to get this information that Mark had gathered, and I was going to
have one of my deputies call. And that's why I'm putting. I'm trying
to find the damn call. I'm so sorry that that I can't find it
right this second. And then they did windows. They put up boards round
my windows and it's not sealed, and it's no. I know, I
know it's Now do you owe them any money? Well, I I have
not paid them one dime. So they went direct to your insurance. Yeah.
Are they trying to collect any Are they trying to collect anything from you?
No? I haven't even heard from them, did you get Okay?
Have they been off the job a while? Yeah, they come periodically.
This job started in September. Okay, here it is here, it is
Janet integrated into it's called integrated or integrating successful projects. What's the name that's
correct? Integrating successful projects? Okay, Okay, we did not assign a
deputy to that. I was waiting for Mark's report and we got it.
And I think we need someone to start calling this company and getting on their
case because they need to either fix what they're doing, but I need to
know how much they've gotten paid because they defrauded the insurance company. And I
think we need somebody to be pretty pretty strong with them. Who do we
have that we should put on this? Well, you do have Mark on
the line right now that you could go on. Oh, I know,
we got Mark, okay, And I thought Mark could give me a follow
up. I'm gonna go back to him or maybe I talked to him off
there. Hey, Mark, thanks for being here. I wanted to ask
you something. Mark. Didn't you say that they charged for three vents they
didn't need. They reused to and never put in a third right their power
add events and they added another one in the supplement and then they kept the
original two, which the insurance did approved to pay for, but they just
kept the two, so they okay, go, I don't think they've I
don't think they've been paid a dime. I don't think they've gotten paid by
the insurance. Good. I know Janet has not paid them, so good,
the money's not an issue at the moment. Good. Then we ought
to call the insurance company and let them know that this company tried to defraud
him. Have you ever heard of this company before integrating successful projects? I
have not, neither of I that she met she met him from a door
knocker. Yeah, it sounds like a made up name to me. I
mean, you know, I mean everything's a made up name. Technically,
it just sounds weird. I mean everything, it's just weird to me.
It just is. And and what do we do about it? Really?
What do we do about it? Well? I think I think a good
idea is to get a deputy involved and let them contact the original contractor and
see what their game plan this is. I agree. And so the other
work you said, I believe you said the roof, talk about the roof?
Was that done? Okay? Yeah? The roof itself is installed correctly
and properly. You know, it's just the things that they're charging for.
There's a couple events that they need to replace the covers on yet. But
the quality of the install the roof is fine. Okay, well that's that
could be worse and so and one of the events wasn't nailed down you should
yeah, Oh, the both power events have not been secured to the roof
on the lower portion there. You know. I don't know if they're behind
the shingles that they've been secured or not. I don't know. But but
the lower par par portion where there's a spot for four nails or for screws
has not been well. Now that we're on the case, I think what
we're going to do is have somebody call over with the information we have from
you. They can't b ss now. So thank you very much, Mark
Schumansky, Genesis, tootalexteriors dot com. Janet, We're going to uh,
let's see you've been dolling out these cases. Who's who do we have that
we tell me what we should do here. So we have Deputy Doc available
today and also Deputy Bow. Let's do BO for this one. I want
to try to even themount And here's what I want BO to know that they
are in danger of being accused of fraud right now. And I can talk
to BOVI wants. But the way it stands right now is these guys charged
for stuff they didn't do. Now, to me, you call that,
I call it fraud. I mean that's what I call it. So I
would like to uh I assigned it here. I would like him to call
and let him know and and say, look, you know this is wrong,
and that's what we're going to do, and see if they make if
they're going to make it right, and if not, then I don't think
they should be paid for what they didn't do it. She should be able
to hire someone else. So, Janet, somebody will be getting in touch
with you. Three oh three seven one three talk seven one three eight two
five five. By the way, waterpros dot net is the place to go
for your water systems. If you want to save money, a ton of
money and have the best systems and the best water, that's waterpros dot at
three oh three eight six two five five five four. Go with a sure
thing Denver's best roofer Excel roofing dot com. You don't pay a cent until
you're contenth time for an insurance check up free, no obligation. In comparison,
call compass insurance paying too much your coverage at dozens of insurance companies.
Find out now three oh three seven seven to one help. You'll think you're
his only customer when you choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three oh three nine two zero sixteen twenty two.
Hi Tom Martino, you're a troubleshooter three all three seven one three talks
seven one three eight two five five eight eight eight. Heating dot Com has
the twenty eight dollars special for servicing your water heater twenty eight bucks. Seriously,
twenty eight bucks. And who's flushing if they can get to the flush
part, you know, with the top of it all. That's a long
story, but they'll take care of it if they find any problems. If
you ever need anything, they credit you the twenty eight and that goes for
any single item twenty eight dollars to come and service and diagnose or just service
eight eight eight heating dot Com. Now, let's talk about your problems,
questions, complaints right now. You know, when we talk about insurance companies
and contractors, never let your insurance, never let the contractor, never sign
over your rights to have them build the insurance company and get collect. They
can bill them, but don't let them collect. All payments should go through
you so you can control it. Now, Danny, what's going on in
your life? Hello? Danny? Hello, what's happening? Man? Okay?
So I was pulling the goods. I was on the corner of build
your sims A wonderful bar and grill. What's the name of this place,
the bar and grill? Yes, yes, yes, yes, the gasoline
is That's what I meant, the glasses. So what's happening with that?
They had this bargain tour up a few months ago? Oh okay, So
anyway, I filled up with high test and just drove down the hill of
block or something conked out at the light high test. Remember that caram high
test. It's been a while I remember that test anyway. So so Danny,
this was Valero. You filled up, so I clunked out and had
to get a toe. This is after you filled This is after you filled
up? Right? Yes? How much did you put in? Were you
were you on empty or did you just top it off? Tell me about
that quite a bit. It was pretty low and I talked it all got
it filled up with the Valero with the premium at Valero got it? That's
correct? And how long after that did you have to did it conk out?
I'm and I went downhill to a red light and comped out. I
felt us sputtering and comped out right away, and the windows one hundred miles
an hour and cars was zooming by, and it was very horrible. And
I had some help and nice citizens to what did it turn out to be?
Man? Okay? So the first shop couldn't figure it out, and
they're a very good shop. And I moved it to another shop, Christian
Brothers, and they can't figure it out. And they finally figured it out
that it was the water in the gas, because it was it was showing
thirty different codes on the computer, you know, and it's only got thirty
thousand miles. It's a beautiful little jeep renegade. Oh oh so you damned
near new? Yeah, thirty thousand So well, I have six years old,
but I just drives what six years old than thirty thousand miles? That's
bad for it, But now you're just the opposite. I bought it with
five miles on it in twenty nineteen. Hey, listen, let's get to
this issue. Now, what damage did it do? So there they have
to get rid of the painted gas. Yeah, of course, what else
do they do? keV? What what do they do? Just tell me
what you would do on that well. Obviously you drop the tank and a
lot of times you recommending in the field pumps out too. Once they get
water, they can shorten the life of them. So that could be.
So it may not happen this month, next month, but in three months
if you have to redo the pump and then you have to redo the well,
you take out Okay, you don't have to remove any tankers, just
drop the field, the field pumps in the tanks. He just drop it
all out. Oh okay, you know he's right. You got to dispose
of the fuel. That's not Yeah, so anyway, but yeah, what
is this going to cost you? Danny? Well, I didn't get an
itemized list, but it's like four hundred to do rid of the gas.
That's pretty reasonable. I think you mentioned nine hundred. And I probably should
ask about the fuel pump, Yeah you should. Sometimes sometimes there's other things
that it contains that might have to be replaced as well. So they're looking
at it right now as we as we speak. And so when I called
Valero, uh, the guy was and when did you call him though?
Did you call him right away or did you wait a week or two or
what? Oh? No, No, this was Saturday night. And I
just found out this morning about the water and the gas. Nobody's been able
to figure it out this morning. So I just found out this morning that
they said where did you give your gas? You know? Yeah? And
so when I so, anyway, what are they going to do right now?
But Valero is not going to do anything, but they should well did
they say did they say why they won't do anything? It was very short
with me. He said, you come here and talk to me, buddy.
So I might be doing that, but wait, wait, wait you
come here and wait wait. He was upset with you. You come and
talk to me, buddy. You mean you called National? Is this a
locally owned and how do they work at Valero? Is this locally owned and
operated? Their individual franchises? I believe, okay, And this particular guy
was upset. You called Valero and said he wants to talk to you.
Did you go talk to him? I asked him for the manager or the
owner, and he said that he was the manager. Here's what I'm thinking.
Here's what I'm thinking. You're not going to get anything voluntarily. Never.
Never. The only way anything like that would happen is if there were
so many people that had the same problem and then we heard about it or
someone else heard about it. But with just you calling with one problem,
they're never going to admit it. They won't. You're wasting your time,
right, you have to prove it. I'm gonna get a hold of the
landlord there, and I'm also going to speak with a lot of people.
Now, what about the landlord? What are you hoping the landlord would do?
Well? I actually this was a recommendation that came from my again,
that I might want to talk to the landlord there about what happened. Because
the parking lot has been recently dug out, the new concrete all around those
gas pumps. How much will it cost it for that water pump? Kevin,
so all together all together, he's probably with the flushing, he's to
have fourteen fifteen wait, plus the four hundred for the gas. Well,
I don't know what the four hundred is. Yeah, I don't understand they're
judging you four hundred just to drain the gas, they have to dispose of
it. Well, you keep saying that, what's the big deal there?
I mean that you know, don't they have weeds out back? I'm just
kidding, I just kidding, my god. Hey, So really, if
you're looking at like fifteen hundred two thousand, that might be good enough for
small claims court. Have you ever thought of that? Well, I'm listening,
yep, I'm thinking. I'm thinking you need I'm thinking you need to
mark. What do you think about that? You're you're the small claims expert?
What do you think you'd have to have that other person show up?
What can I say it was? What other person? The person is mechanic?
Yeah, whoever said they're skate water. Even if they say it's water,
they're going to say, well, how do we know he did it
there? Well, then they're going to have the receipt and the timeline built
perfect. So you got the receipt from the gas, I hope If you
don't, you're screwed or on your credit card. Yeah, you don't have
it somewhere, then you'll have After that, you'll have the receipt for the
mechanic. I think you can put together a small claim court. You got
to go to that you don't see Vallera, you got to see that particular
franchise owner. Now, I thought of going to this bar and grill a
lot of people that what to drown your sorrows or what? What? Tell
me what the bar and girl has to do with this? Oh, to
get the number of the landlord, but also to ask, but why do
you care about the landlord? That does not? You mean? So you
can find out who to serve, find out mostly if anyone else had a
problem. Why would the landlord know. I'm just curious why you think the
landlord would know? Well, that was about the parking lot that got uh
replaced recently and concrete work and ask all work. Okay, I'm not making
a connection, bro Danny, I'm not making hold on. I'm going to
give you these instructions again. Go to small claim squirt, look up that
gas station, find out the owner, have them serve there along with their
manager there, and sue them for what it's going to cost you to fix
your car, including the fuel pump. And I'm telling you you need to
get it done. And I would go to share it and auto tech get
that done because they're right. You know they're not gonna cheat you. They'll
write up all the receipts, keep track of it. But what I would
not do is I would not mess with the landlord at this point. Go
with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check up free, no
obligation. In comparison, call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven seven to one. Help.
You'll think you're his only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three all three nine two
zero sixteen twenty two. Hi Tom Martine, your troubleshooter. Three all three
seven one three talk seven one three eight two five five. Welcome to the
show. I home loans, still doing home loans, and they have the
interest rate guarantee the only ones three oh three eight six seven seven thousand.
So we have Ray who wants to talk about cats, not kitty cats,
mew mew. He wants to talk about catalytic converters. We have our car
experts in today shared an auto tech and camera transmission. So, h do
you do them? Do you do cats? Jeff? Do you do them?
Not? Typically? No? No, no, okay, but you
do plenty of them? Right? Kay? All right? Now, what
if they brought their own to you and it was wink wink, one of
the ones they got somewhere else? Can you you're not allowed to well if
you get caught, it's kind of yah yeah, yes, yeah, it's
not worth it. Ray, what's going on? You know? Tom?
Thank you for my call? Yes, sir, love your show. You
know. About a year and a half ago, I basically found out that
from the dealership that my casts were clogged, and the dealership said they can
how do they get clogged? By the way, I just want to I
want to educate my people as we go. Huh. Typically, contamination of
the catalyst will start breaking the catalyst down and it's it's a honeycomb, so
little particles and everything start building up and it just plugs them. But it
starts with contamination. So but so do they normally last the life of a
car? Yes? They should. Okay, keep going, sir, I
just wanted to find that out. Go ahead, sir, you're right,
they know me to last the life of the car. I had work done
on it from my daughter's boyfriend, and it was questionable work. And basically
when he changed out the timing belt and everything, and he didn't adjust the
valves properly. And wait wait so he this is before you had the other
problem with the cat right, yeah, okay, go ahead, all right.
So basically I took it to the dealership and they were they had to
replace the timing belt, timing chain. It just wasn't done right earlier,
I guess, is the best way I can say it. Yeah, so
what does that have to Are they connected? As that's the case. If
it was running poorly enough, that's where the rough heuel gets in the in
the executive that's what that's what wipes out there. So you know what,
So it knocked out the caps and you know what, I said, well
can you get you know what? And courtesy Accres, they can't get the
caps. Okay, what kind of car is this? It's a two thousand
and six Accurate TL okay with a six speed transmission. It's a really nice
car. So listen, we're going to give you a secret, okay,
And seriously. The reason there's a shortage is because Colorado, which I like
to call California or or or or call yeah, California or Calorado. The
problem is are lawmakers and our governor there are jock sniffers for everyone in California,
and they they want to be California. So they've adopted this California cat
and and you know, so you have to have a very strict catalytic converter
twice three times the cost of normal ones? Is that? Is that right?
To say? Guys, about twice or three times? Easily easy?
So listen, what's that ray? It's probably more than that. I got
quote of forty five hundred five thousand dollars to replace three cats? What there's
three of them? Why do you wait a minute? Why do you have
three cats? Only crazy people have more than two cats? No, but
why do you have three catalytic converts? There's two menifold maunt of cats?
Are you there? Sir? Did he hang up? I think he hung
up. We were going to tell you how to save a ton of money.
Here, go ahead, So turn your mic on one each in the
manifold, and then one mane in the line. Okay, do most cars.
A lot of cars cars have one? No, A lot of cars
have three or four? No, come on, many have four. So
when they steal them, did they try to steal all of them? If
they can get them? Mostly they still take the ones in the exhausted are
easy to cut. The manifolds they typically okay, but all of them can
go bad from one contamination, well extended contamination. Yes, all right,
So here's what's happening. His cats are bad, and I hope you're listening.
Ray, you need to go out of state and have it done.
And I know people don't like when I say that, but what's the consequence.
Mark had a long argument with a guy one time that told Mark he
was going to be arrested seriously, and Marks is, wait a minute.
So I'm driving back and they're going to stop and say license registration and cat
let's see your catalytic converter. Come on, man. So if you're listening,
that's how you save some money. Three all three seven, one,
three, eight, two five five. Bill wants to talk about an oxidgen
sensor. Sharon, I didn't forget about you. I'm sorry, Sharon.
Hang on, go ahead to Bill, what's going on. Hey Tom,
longtime listen, thank you, thank you. What's happening? Well, I've
got a ninety nine Jeep Grand Cherokee. I replaced the bank one censor one,
the upstream oxygen sensor. Check engine light is still on. I don't
you have to read? Do you know how to reset it? Yes?
I tried to reset it and it was off for a day or two and
it came back on. And I got the part at NAPA, and it's
supposed to be an OEM part. It's a Denzo oxygen sensor. And I'm
just trying to figure out what's going on. The car runs fine, but
I just wonder about the light. Well, what what code are you getting?
I don't have that handy, but it's the one the car throwed off,
the one the car Yeah yeah, sure, So okay, go ahead
say fun sensor one. Well yeah, I mean it could be a number
of things. There's you know, again, it depends on the code.
If you're if you're chasing a lean or a rich code, you may not
need an oxy See That's what I was thinking. He gets a code and
then does something that's not related to that particular code. You know, you
can drive by Kevin, and they'll put a reader on it. We'll look
at it. Actually looked up the code. Okay, so do you have
a reader? Uh no, the cars through the code at me. Not
no, no, no, not like the data port code. Right.
No, it's so if you hang on, just said, I'm gonna get
my keys, I can look up the No, your car actually do cars
if some of the older jeeps, did you know through the message center you
could get it, you know, but if you think about it, why
wouldn't Why would they make it so you have to plug something in? Why
wouldn't they just so a tech can get in the car and see what code
is thrown. They don't want people doing it themselves. Oh okay, well
yeah, if you turn the key the agnissi key three times quickly, the
car gives you codes. So let me look this code up in the car
real quick. Yeah. Okay, but I don't know. We can hold
on, hold on, we'll come back to you. Okay, he's going
to be looking up his code. Let's find out what it is. Can
you look? Can you search that from here? The code? All right?
Three oh three seven to one three talk one clear choice garage door is
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That's one clear Choice garage doors. But the website is one clear Choice
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Choice Doors dot Com. Go with a sure thing Denver's best roofer Excel Roofing
dot com. You don't pay a cent until you're content. Time for an
insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three all three seven to seven to one
help. You'll think you're his only customer when you choose Frank durand the Real
estate Man dot com to list your home with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooter three oh
three seven one three talk three oh three seven one three eight two five five.
Now, Bill, you're gonna tell you find us some codes? Right,
and what's going on? Did you find it? Yeah? I got
it. It's P zero one three two p as in Peter correct. All
right? Did you get that number? Guys? Yeah? All right,
we'll come back to you on it, okay, Because here's the deal.
Jeff Fick over here, camera transmission. He says, one code can sometimes
mean you have to look at three or four different things, right, or
even more right, even more? Yeah, So then what is it?
I thought a code pinpoints. A code will tell you where to start looking.
So you don't know that it's actually the component. You don't know that
it's wiring. You don't know what's not being affected by another component that's making
it work erroneously. Then what would tell you an oxygen sent needs to be
replaced? If it pointed to that system? You've got to go through a
trouble tree of testamon. All right, and I'm assuming Bill, Bill,
I'm assuming you didn't do that. Well. I replaced every sensor, every
management engine, how many sensors? So I replaced the rear O two sensor.
I replaced the CAMP censor. How many do that take? Like you
when you say CAM sensor? That was so oxygen sensor only one? So
there's two down and an upstring? Got it and I both okay? Yeah,
what that code tells you though, The one thirty two is a circuit
code, so that means it's not a sensor. It's a circuit to look
it up already, Well, this is common code. Oh, I'm sorry,
but it's it's also a heater circuit because they have a preheat. When
you turn the key on, it runs voltage to the oxygen sensor preheated.
Well, it's not seeing that circuit, so it could it could be as
simple as a fuse. They do have few circuits for the heater. But
you just you should just pop by shared and they can, you know,
quick things like that. They do courtesy checks all the time. Now they
can't dig into something deeply, but they can do it. Check Randy,
what's going on with you? Randy? I'm sorry, I didn't see that
number there. That's the three or three? Martina? What's happening? Tom?
I got an hoa problem? And I know how you love so well
you know what, I love them and hate them. I really mostly hate
him though. Well, yeah, I'm with you, but unfortunately I bought
it some HOA about twenty years now. Now, see that's the part where
I like and when you said unfortunately I brought into an hi. I'd rather
have an Hoa than no HII. But I'd rather have a good Hoi than
a bad ho But obviously, go ahead. So what's happening the problem problem
is? Okay, So I'm president of the board, so you know where
I'm Oh, you're you're president, So you're the one doing all the dad
bad stuff. Then well, actually I'm trying to fix things, but uh,
I'm running into some roadblocks. So I'm hoping to get some advice here.
Okay, Well, tell me what's going on. Well, we have
an insurance broker that did not notify us when our insurance company decided that they
were not going to renew any insurance policies. So your insurance broker didn't tell
you that they're not renewing. Well, okay, so the insurance company told
notified the broker's March of twenty twenty three, over a year ago. Okay,
our broker told us, Oh, by the way, your insurance company
is not renewing at the end of March, and they told they told us
the middle of February, so that gave us six weeks. We said,
they said, no problem, we'll find you somebody. Well, here it
is second week of April. We still don't have new insurance covering. What
kind of community is this, by the way, it's a townhouse community,
ninety three unit. Okay, now listen, we are going to get compassed
on to talk about this. This is a crisis, by the way,
facing facing a lot of people. But I'm going to cut right to the
chase. Since you're talking about a fiduciary here, or you're trying to make
it that, and it's not not by any law I know, So I
don't think that you're going to be able to hold that. If you're thinking
we can hold this broker or agent responsible, I don't think that's the case,
not necessarily what I want to do, Okay, So I went.
I talked to another insurance broker that was recommended by the vice president where I
work because she's on the board of another ITSUA downtown. And this this person
was very helpful, but she ran into a roadblock because she does not have
broker of record signed over to her, so they wouldn't the insurance companies wouldn't
give her quote. So it just so happens that two people on the board,
there's a five person board, two of the people have personal relationships with
our current broker. One of them lives with her, the other one is
best friends with her. Does that have to do with anything? Well,
our broker is not finding us insurance coverage. That's that's what we'll get rid
of your broker, get a new one. Well, the problem is the
personal relationships on the board. So what I want to know is, being
headsent of the board, can I just get somebody else, you know,
assign them broker record and let them go to work on it, because well,
that's the matter. Hold on, I'm going to ask Compass about this,
But I believe that's a matter of bylaws as to what power you have
to do that. But this is a serious problem, and I have a
very obvious question. I have a very obvious question, and I want to
ask it to you, coming up, like, you know, what do
they want to do? Even if they like the broker, what do they
want to do? Just let it expire. I mean it's going to affect
them negatively. Hold on, go with a sure thing Denver's Best roofer Excel
Roofing dot com. You don't pay a cent until you're content. Time for
an insurance check up, Free obligation comparison call Compass Insurance. Pay too much
your coverage at dozens of insurance companies find out now three oh three seven seven
to one help. You'll think you're his only customer when you choose Frank durand
the real estate Man dot com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Yeah, rid News. You need
that so you don't have to run incousas as we can. Show Shooter's gonna
help. Come Man six is the Troubleshooter Show. Now Tom Martino, Hi,
Tom Martino here, Welcome to the show. What's happening in your life?
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S. M A and Grossman Wellness dot Com. All Right, today's car
Day or car Fridays, people love to say. And we had one issue
here though with insurance that had nothing to do with cars. I want to
get to because it's puzzling the hell out of me. I'm not sure what
this guy wants to do, but I think we got to sift through this.
It's pretty serious. Basically, Randy says he's the president of an HOA.
He's at odds with his board because they have an insurance broker that's not
doing his job. That's it in a nutshell. And Jeremy, we have
a question for you. This particular insurance broker found out a year ago that
the town home community wasn't going to have its insurance covered, I mean renewed
okay, and Jeremy, a lot of townhomes and condos are having their policies
canceled, right, yeah, yeah they are. Yeah, it's a problem
in the industry. Well, right now, Randy was given and the board
they were given six weeks notice to come up with new insurance. Now apparently
they can't get another broker. And I don't know why because they say they're
talking to another broker, but they got blocked by our broker of record.
They couldn't get close. Your broker of record claimed the territory. Basically yes,
now, now let me just okay, but who has the authority to
hire and fire that broker? Randy? Well, in our bylaws you mentioned
those earlier, it says the president will have all the normal powers granted to
presidents and CEOs. So I would think, I don't know, I've never
done this, that the president would have that authority. And at the meeting
we just had the last Tuesday, this past Tuesday this week, the broker
knew we were all disappointed, and she said that if we wanted to get
another broker, she was fine with that. Now, the broker that's a
record right now, does she live in the community, No, however,
she well, not right now. She used to live with her boyfriend who
lived there, who is a homeowner there. He just recently moved out.
Okay, okay, that's tm I right now all I need to I just
need a quick answer. So, so when is your new When is your
insurance done? When is it? What's the expiration? Right now? We
have a temporary policy that expires the first of May. Who gave you the
temporary policy? Our current broker, and it's const a thirty thousand for one
month. Now, here's what I want to know. If the other board
members like this broker and won't get rid of her, what do they don't
they understand she's not doing your job. Is she presenting you with a new
policy yet? Not yet. She keeps saying she's got something for us,
but so far she's presented nothing. She just keeps saying, So, you're
buying temporary insurance at thirty thousand dollars a month a month? Yes? And
how many town homes ninety ninety three? Does that sound like a lot of
money to you, Jeremy. You know I got out of doing those a
few years ago, so I'm not as up to date on it. But
yeah, I mean it's a lot of money. It's probably not horribly off
of the going rate. Scary enough, Now when he says he didn't he
doesn do it, the Compass still does it? He works out you Yes,
yeah, Compass Insurance Group. Jeremy personally doesn't do it. So here's
what I want to know. Then, a broker of record? Is that
true, Jeremy, If you called to try to get rates for somebody,
they'd make you show that you're the broker of record. Yeah. On the
commercial end. This is all has to do with just commercial insurance. But
basically he could have the new broker submit a broker of record for those quotes.
So if the new brokers locked out of the quotes from different companies that
they're trying to get, he could have that new broker submit a broker of
record to all those companies and then the new broker would be able to get
those quotes. But then, okay, but what if there's an old broker
that has not resigned yet. In other words, if they wanted you guys
to do it, you submit a broker of record. What happens if there's
two brokers of record? Can there be? There would? Indeed so let's
say he called us and we were going to get a quote with Travelers,
we would submit a broker of record to Travelers, and then that quote would
be released to us as opposed to the old broker. Well then okay,
but then who decides who's the right broker the insurance well, the insured ultimately,
and then the insurance company would make that switch. So it doesn't make
sense to me, Randy, when you said you had a broker who could
not get a quote. I was talking to a broker. She's not our
broker record. I was shopping around. But she but hold on, you
heard what Jeremy just said. All she would have had the new broker would
have had to have done is submit a broker of record for that quote.
Okay, but do And she asked me if I would sign a broker record
form. But I we are the old broker is our broker record, So
I don't. You can listen for different let me, I don't know if
I'm hearing You're right, Jeremy, But can I have a broker of record
for a different companies? Yeah? So if you have, Like, let's
say there is a company that they have not gotten a quote from his current
broker has not gotten a quote from and the new broker tried to get a
quote from them, then they would naturally become the broker record for that company.
Do you hear that, Randy? So you don't have to have just
one broker of record for every single company, right correct? Okay, so
you got your answer right there. If I were you, Randy, I'd
call Compass Insurance Group, have them quote, give you guys some quotes.
Then say to her it's very easy because if Compass doesn't give you a good
quote, I mean I don't know if they will. This terrible it's a
terrible industry right now for congreg for community living. So here's what you do.
Let's just say Compass comes up with three different quotes from three different companies
right now. You go to your broker, your other broker, and say,
okay, here's what we got. Can you beat any of those?
And what are your stupid board members who like this broker gonna say, well,
we're sorry, Randy, We're gonna go with the triple expensive one because
we like her. Are they gonna say that, well, put it this
way. I wouldn't put it past them. Oh come on, now,
you're telling me if your town home community had to pay triple the premium and
all of they all of their premiums go up triple, all of them,
they would say, yeah, we want to do it because we like the
broker be Randy, are you telling me that's the case. Well, I'm
telling you that that seems like the case right now. But so basically I
can go ahead and sign a broker record for this other person I was talking
to, and she can shop around with her. You know what's really amazing
to me. I'm gonna I'm gonna hang up on you right now, Randy,
because what's really amazing to me is I've been in town forty five years.
We've been doing insurance checkups for people for almost the entire well, no,
they've been in business whatever twenty twenty five. I have shown people eighty
five percent of the time that Compass Insurance Group can beat the hell out of
any quote. They're an insurance broker and they handle about twenty six companies.
And you just heard me talk to them, and they're willing to talk to
you, and you said, well, I'm gonna go get this other person
goodbye. We're done. Three all three seven one three talk seven one three
eight two five five. You know you can lead a horse to water,
but you can't make him drink. That guy is a moron and shouldn't be
the president of an HOA. And I think he's misinterpreting the whole thing,
because I doubt there's anyone in the entire universe, I'm sorry that would say,
Oh, no, we like the broker. We're just gonna pay triple
Yeah, we like doing that. We're gonna do that because we like the
broker. Now, who in their right mind would ever do that? Three
oh three seven one three eight two five. Go with a sure thing Denver's
Best roofer Excel Roofing dot com. You don't pay a cent until you're content.
Time for an insurance check up free no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance companies find out now three oh three
seven seven to one help. You'll think you're his only customer when you choose
Frank durand the real estate Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. Hi Tom Martine, you're
a troubleshooter three oh three seven one three talk seven one three eight two five
five. I must talk to uh oh yeah, she's been waiting a long
time too. My god. Okay, let's talk Alexa. What is going
on with you? Hello? Alexa? Hi? Are you talk good?
What's going on on? Every time somebody calls you at home, your Alexa
goes on. It's sun and conference calls to have my name a boot?
Long time was there? And I, by the way, atime people lived
to Colorado, I always say, go to the referral list. Oh,
thank you, you know, I mean I was. I was trying to
give that guy a hint. He's getting screwed. And back and forth anyway.
So what's going on with mold? I hate hearing mold. If you
would have told me my house had mold, I would have told you you
were crazy. So typicult track home late nineteen nineties. You've been there the
whole time. I'm the third owner. It was five years old when I
bought it, but nothing was really done on the house before then. So
fast forward to my daughter's I mean compromise. And they run various blood tests
trying to see what else they can figure out and when they ran the last
of blood tests, hers came back as having moldic spook. So, by
the way, just so you know, and I'm not disputing that, just
so you know, about ninety eight percent of us would come back with mold
exposure. It's the level that counts, right, and hers were very high.
Okay, hers were very high. Now, who there's not many people
who test for that, So how'd she get that done? We go to
functional medicine people and I just want to ask, and I promise you I
won't go down this bunny hole. I just want to know though, out
of curiosity. When you say functional medicine, are they mds? This one
is FNP tythe and C is what a functional nurse practitioner? Oh okay,
all right, So anyway, so what's going on? So we got me
tested and I've had huge fatigue for years, and mine were even more out
of the range than hers were. So we got an environmental assessment person who
came looked at every room basically said yep, pulled up the carpet, Yep,
there it is. Yeah, Hold on a second. This environmental person
you didn't get from the refer list because they they wouldn't pull up carpets and
anything. They would do a mold sport test in the air. They also
did multip test too. And what did they find? We have bold?
No, I'm not asking that. There's you can everyone has. There's just
let me put that out there. Everyone has mold everywhere. Do you have
toxic mold? And do you have dangerous levels? Yes? Okay I would
say all dangerous, but yes, we have toxic We have staffy, Yes
we now. This mold assessment person told you you have toxic levels of toxic
mold. I don't know if he used the word toxic, but I think
I'll help if I just go keep going on this. No, I know,
but but there's a reason because I'm gonna have to go back and ask
it anyway. But keep going, go ahead. Okay, So we've started
the remediation process. We're almost done with it. What they have found now?
Who offered their a remediation? Was it the evaluation company? It was
and I had had a different evaluation also done. And how much did they
How much was this contract for remediation? Initially it started at twenty thousand.
Because we because you don't know what you don't know and what is it right
now? We're about seventy thousand. Okay, you got ripped off. I'm
just going to tell you so if you wanted to know that, I'm going
to confirm it without looking at it. You got ripped off. But keep
going. You have a track home. What size is it about? Thirty
one hundred. Yeah, they're putting you together. That's what it's called.
They knew they had somebody who was overly concerned with the health. And here's
what they did. They put you together and they ripped you off. I
without even seeing I would love, though, to see the actual testing you
had done and the actual remediation they're doing. But anyway, keep going.
So you've been ripped off for seventy grand what's going on now? Okay?
And I disagree because okay, under every window, So this is the problem.
It's not that the remediation part is not the problem. The problem is,
well it is. You just don't know it. You just don't know
it. But keep going. The flashing was not done properly by the builder.
And so under every window I have pictures that they took. Everything that
they did has been documented with pictures. Yeah, start to finish and there
is mold under every single window, almost every window in our house. And
I wanted to know, I mean, my house. We can't. And
let me add one other thing. Some the other things they found were where
there's missing insulation, thermal apply was put in backwards are completely missing. Yeah,
okay, uh no, I don't doubt that with I don't doubt that
with track building, some of that happen. I just still think and by
the way, I'm with you on that, that probably was a very very
shoddily built home. I'm with you on that. But as far as the
remediation goes, mold is not as crazy to get rid of as people think,
and it can be arrested and stay in place and simply sealed. You
don't have to take out everything and rebuild, but you do as much as
you want, because again, they got you already and you got to keep
going. So now, but I need to know where we're going with this,
because it sounds like that builder really did a terrible job. And I'm
with you on that, right, and that wouldn't be unusual. By the
way, that would not be unusual. Yeah, where I'm headed is it
can't just be my home. There's one hundred homes ish in my area builder
built. I have casement windows. Two of the models had case windows.
I'd say there was eight models total, So I got to believe if they
didn't do the flashing right on my windows, they didn't do it right.
Well that's not entirely so it could be. But let me explain to you
about track builders. Okay, I've often found this wonderful when people say,
I have US homes, or I have this home, or I have that
home. Who's the community builder, by the way, who's the builder Richmond?
Okay, Richmond is not Richmond, and US Homes is not US Homes,
and no home builder is a home builder. What a homebuilder is is
a brand name and his assembly of different contractors that every single home is built
by someone else. Now, they might have the same crew on three or
four or five homes, maybe even ten homes, but most of the time
all of those subcontractors are interchanged, and the only thing that remains constant is
the corporation who hires the subs and they might have project managers or general contractors.
But the point is everyone who worked on those homes are different most of
the time. So the people who put your flashing in aren't necessarily the ones
that put the flashing in for the whole community. You're looking at it as
if it's a factory, and it's not. So. While you may have
a house that is completely shoddy, there could be other homes that are like
that or not. You don't know, correct, Okay, ok. But
my understanding and the people I've talked to is I agree with how you've explained
that that it's teams probably would have worked on multiple homes, and so there
could be multiple homes. Oh yeah, my neighborhood with the same shoddy construction.
No doubt they or the company itself sucked and they didn't you know,
they didn't supervise enough. But keep going. So my concern is can I
go after Richmond? Of course not. They didn't build that home for you,
then who would I go after? You don't have anybody to go after.
That's just called life. There's no one to go after. That home
was built in the nineties. If we had that kind of liability, no
one would be in business anymore. There's two kinds of statutes of limitations.
There's one that starts tolling when you discover a fraud okay, or a breach
of contract. Now, in that case, even if you were, then
there's what's called an absolute statute of limitations, which means, no matter when
you discover it, if it's after a certain number of years, you can't
do anything. And one of those numbers I know is twelve years, no
matter what happened. Now, there are special circumstances where the government, in
egregious situations like with the cat, like church, or with like President Trump,
they start they do a special law like in New York they did for
Trump, where they opened up the statute of limitations so that woman could file
a lawsuit against Trump. Oh okay, what I'm saying is and that's a
fact. I'm not being political. So if the legislature they can circumvent that.
But most of the time your way beyond the statute of limitations, both
both the discovery and the absolute. But let's just say you weren't okay,
you still don't have anything because they didn't defraud you. You bought it from
someone else, And so we could make the argument you did not do your
due diligence with a home inspector or or nothing, or that it's just life
and by the way, if you knew how many homes had molded them,
you would shudder, because we're under an illusion that we don't have more.
It's not. First of all, it's not the mold that's the problem.
It is the sensitivity mold to mold that's the problem. Correct, Okay,
Well, and then also it's the charlatans taking advantage of those who are sensitive
not only physically but psychologically, because about eighty to ninety percent of the mold
cases for people are people who are looking for something because they don't feel good
and the mold has nothing to do with it. But when they find someone
to tell them it's mold, then they feel better because they have a reason
for how they feel. And then as a result, they go after the
mold instead of trying to find whatever deep seated problem they have. And I'm
talking after forty five or fifty years of dealing with people on this. It
all started with Ed McMahon. He was the one that publicized black mold and
insurance and all of this, and then people started lacking on to mold as
the reason for their symptoms when they could find no other symptom and when it
wasn't black mold. It was chronic fatigue. I mean, it's really these
are popular trends and it's people searching for a reason for their ailments. Now
I'm not saying there aren't people who truly have mold. Oh there are.
There are people that are deadly ill for mold sensitivities. Oh, I don't
doubt it one bit. But even those people, when you go into their
homes, don't need half the mitigation they pay for. So it's a big
industry that is, it is perpetuating itself on fear. So if you're looking
to go after there would be another serious question, what are your damages?
What are your damages? You couldn't sue for health damages because you would have
no atta attorney in the world that would try to make a case that you
had mold poisoning and you and your daughters are sick because of that home.
There's no attorney in the world that would spend the money it would take to
try to get the damages that you think you suffered. So that is out.
So the only damages you could go after is the seventy thousand year up
to where one hundred, and in that case you would have the company even
if you were not beyond the statute of limitations, and even if you bought
it directly from the builder, which you did not, but let's say you
did, then that builder would have the right to go after that mitigator to
make the case that they ripped you off, and they probably win on that
interesting. I mean, I hate to I know you didn't call for this,
but you know what, if I don't tell you the truth, I
feel like crap going to make you feel good by saying, oh, yeah,
yeah, go after Richmond and go after this person and seventy grand,
oh yeah, get rid of that mold. You've been so entirely ripped off.
I feel so bad for you. I mean, you wouldn't believe how
simple mold is to get rid of. And for them, I don't even
know where seventy grand could come from. First of all, you can just
kill mold and keep it where it is. It's not the mold that's causing
that problem. You kill the mold in ten minutes. What the problem is
is stopping the water from feeding it. Once you cut off it's once you
cut off mold's food supply, you kill the mold, it's gone forever.
You don't have to do anything about it. Nothing cover it up. You
don't have to do anything about it. It's not going to be mold again
unless more water seeps in, so you stop the water infiltration. That will
never cost seventy thousand if you had to do a whole new roof with all
new flashing on every single window in your home. That's not what they're doing.
They didn't just kill the mold. They made you feel that somehow your
house has cooties and they have to remove each and every piece of wood and
beam and everything the mold touched, which is a lie. The truth about
mold is you kill it, and mold is not going to deteriorate the wood
and it's not going to get into your air once it's dead. So why
do people not just kill the mold Because these contractors lie to them and say,
oh, it's gonna stay in your house forever unless you get rich,
you gotta cut it out. I know they told you that without even talking
to you. I know that's what they told you, and they lied to
you. Because you don't have to cut out mold. You just have to
kill it now. If it's somewhere you can see it obviously you want to
put in some new dry wall and make it look nicer. Of course you
do, or you paint over it. But the point of this is you
kill the mold, but you must stop the source, the food source,
and the food source is always water. So we just educated you. I
don't think it's gonna make you feel better after spending seventy grand and knowing you
can't recoup it. And by the way, you're not done, right,
They're probably not done. You're gonna probably be into what one hundred grand?
We're almost done, so okay. But here's the good part. If you
don't tell your daughter, do your daughters live there? Yeah, okay,
if you don't tell your daughters what I just told you, they're gonna start
feeling better because they got rid of that mold. So that's a good part.
That's a good part. They're gonna start feeling better because they're gonna think,
well, we took care of the problem. So that's wonderful. I
wish you the best. I really do, and I mean that sincerely.
I swear to you. I didn't mean to like you know, I don't
want to make you feel bad. I just truly have to tell you the
state of Mold. People are obsessed and contractors are ugly, dirty, disgusting,
vile people who take advantage of that fear. Go with a sure thing
Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're
content. Time for an insurance check up free, no obligation. In comparison,
call Compass Insurance paying too much your coverage at dozens of insurance companies find
out now three O three seven to seven to one help. You'll think you're
his only customer when you choose Frank durand the real estate Man dot com to
list your home with Remax Alliance three three nine two zero sixteen twenty two.
Hi Tom Martino, you're troubleshooter three oh three seven one three talk three oh
three seven on three two five five. What's going on sharing with T Mobile?
I'm so sorry for the weight. We had so many people online.
What's going on with with T Mobile? Well, first of all, you're
worth the weight, so thank you for taking the case. We canceled our
service with T Mobile back on November fifteenth of twenty twenty three. We received
the bill December twenty seventh for three hundred and eleven dollars in the eighty three
And I want to stab and now I might be wrong. Did they say
you never returned a phone? Know? What they were saying was that when
we called them on twelve twenty seven that there were two booster boxes or signal
booster boxer, they thought we only had one that we hadn't returned. Okay,
well then I was wrong about the phone. But you know how many
complaints we get sharing about this very same thing that people are being accused of
not returning equipment. That's why I said phones, what I should have said
equipment. So did you have stuff you returned or not? Yes? We
did? Okay, this is too much now and it's all T Mobile.
Yeah, yeah, it's all T Mobile. I've called them seven separate times,
speaking with their supposed customer service representatives. I absolutely believe you. I
think that we've had at least a dozen complaints like this. Wow, I
bet. Yeah. Well, now they've sent it on to a collection agency,
which, oh, but I have really good news for you. First,
you didn't pay it right, no, okay, because we returned the
products and we have proof of returns. Yeah. See, this is the
good news. Saying that they have it. I'm sorry that. I'm sorry
you had to wait for this answer because it's so simple. But here is
what goes on. You're not going to stop the collection activity. And here's
why T Mobile's done already. They sold that. Okay, there are sleazy
collection agencies who will go in and pay pennies on the dollar to buy up
these bills. Okay, Now they're going to harass you and they're going to
threaten you. But here's the good news. They almost never ever take you
to court. But even if they do, do you understand what they have
to do. They have to prove their case. See a lot of people
believe once it goes to collection, oh damn it, I may as well
pay and get it over with. I don't feel that way. I tell
collection people if I know I don't owe something, I tell them take me
to court. In fact, I want you to, because I need to
get this past me. I'd like to just prove it's not my bill and
beyond with it. So that's what you tell them when they contact you,
You say, you know what, would you please take me to court?
In fact, I'll wait for service if you tell me when your guy will
be here because I want to get this behind me. They don't know what
to do with people like you. What kind of proof do you have?
I've got numerous documentations of phone calls that I had with T Mobile? Good.
I also, do you have a receipt now? Did you mail it
in or drop it off? We mailed it through the UPS and I have
the tracking. See you got it. You're golden. There's no way they're
going to collect from you. Yeah. No, And I don't want to
pay it, you know, because we they thought I only had one booster
box. We actually found two in the hall and where you turned both of
them immediately as soon as we found out that that's what the bill was for.
So I feel like we did. What is this about? What is
this about tea Mobile going after people like this? I don't know. For
some reason, it seems like the communication from wherever the warehouse is, I
think it's Fort Worth exis. Do you recall a few people talking about this
stuff and it's T Mobile? Yeah? Yeah, T Mobile. I'm so
glad I switched out of them. We went over to Pure Talk and I
couldn't be happier. Oh really, So tell me about Pure Talk what is
it for your home too? Yeah, it's our home and our business line,
and we have excellent connectivity with them. They're usb good. If you
have any problem, you have a non foreign speaking person that you can deal
with. Hey, Sharon, I want you to do me a favor.
I want you to do me a favor. My number when we're not here
and when we are here, but three oh three Martino. If they serve
you, call us. I want to know if they actually serve you for
court, call us back. I have to take this break. Go with
a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free no obligation comparison
call Compass Insurance paying too much your coverage at dozens of insurance companies find out
now three O three seven seven one help. You'll think you're his only customer
when you choose Frank Dround and the Real estate Man dot com to list your
home with Remax Alliance three all three nine two zero sixteen twenty two. Yeah,
ripped news. You needed that so you don't have come running sustas as
we can. Shooter's gonna help coming man. This is the Troubleshooter Show.
No Tom Martino, I mean, hey, Tom Martino here, welcome to
the show. Three all three seven one three Talk three oh three seven one
three eight two five five. Mark we still we got yet another call last
hour. You weren't here. You're not gonna believe it. T Mobile accused
of not returning equipment. This is becoming an epidemic. They all do it,
I mean every one of them. But yeah, T Mobile they accused
me of that years ago. I can't believe how many people have called about
that. Anyway, I'm Tom. Welcome. This is a consumer show where
we solve problems, answer questions, day complaints on YouTube, on Facebook.
I call them them my YouTube morons and my Facebook flunkies, and uh we
hang out there if you want to leave us message, We also, of
course, are on all the social platforms for messaging, and you can call
us at three oh three seven one three talk. That's the station number seven
one three eight two five y five. My personal number twenty four to seven
open twenty four to seven to leave a message is three oh three Martino three
oh three six two seven eight four six six. Chef has a question on
a body shop. Hey, Jeff, what's happening? Well? Hi,
Yeah, I buck to you guys before, but I got into a rear
ending when I was up. Are you there? Man? Hello? Something
happened just all of a sudden. Huh okay, see uh that line three?
Just uh, Jeff or I don't know what happened to you, bro
Let me try. Is he on there or not? No? Go to
Mary? That looks fun. Okay, Mary, what's going on? Mary?
Did that call me? I don't know? Oh, okay, you
called up. I'll tell you why. Dear. You called us a while
ago. Yeah, and you had a problem, so we're calling you back
about it, Yes, sir. Now do you remember what you called us
about Tom Martino? Do you called for a problem that I owed? Dha?
What's that, dear? She owed Denver Housing Authority? Oh? Oh,
okay, I remember you're okay. We talked to you. We did
talk to you already. They said you owed them money for some damages.
Didn't you have a bunch of cats or something? No, sir, it
was a false charge at the twelve years ago. My farmer. Wait there,
here's my companion, Charlie did not you're on the carpets, the lilolium
or the legs of the island. Ever. Yeah, and I had no
choice but to go to come up with it about I could pay I chop
a by rent. I did not want to come to dha at the postplace.
I've never liked d Aha. I despised it. Hey that I had
a small problem, not this lam area. Where do we stand right now?
Did they evict you from where you were? You know? But are
you the one? You're the one that you're the one on s s I
and you're on Denver Housing Authority right yeah? Ses today and they say your
dog caused damages? Did you have a dog? I just told you my
late cert if I therapeutic compagitt animal Charlie did not do that. He was
okay, No, I understand you didn't do it. But they're saying you
did it right, yes, sir, okay, Now what do we do
about this? Well? Then who did do it? Well? She says
it's a mistake and it's from ten years ago, so twelve years ago.
How are they collecting this? Are they attempting to collect it? Were they
taking a little out every month? Were you paying them? Or have you
never paid them. Excuse me, I had a meeting after they made the
false, false stuff, and I guess I had no choice but to go
how long ago? Here's what I want to know. You say the charges
from twelve years ago, thirteen years ago. But I moved across the street
when I first No, no, I get that. But when did you
have a meeting with them about it? About almost a month after I moved
in over at ten? So you've been fighting this for you've been fighting this
for twelve or thirteen years. Yes, sir, did anything happen recently?
Why? Why did you call us like in early April? Did did something
happen recently? I've been talking to my Section eight certification specialists ask you.
They give me a few ideas. But she she, los are a lot
of people. It shouldn't I should have been charged it. I understand.
But okay, here's what I'm trying to get at Mary. Every month at
the added a let's maintenance who pay? Let's see charge is twenty five dollars
a month on chop of that, and you've been paying that for twelve years.
You've been paying this abatement fee, this twenty five dollars a month for
twelve years. Yes, sir, come on, don't believe me. Call
Stephanie Blunt. Never housed on a property marager. So if you if you
refuse to pay it, would they kick you out? I don't trust the
government. Why is that I should never have been charged in the first place,
because Charlie didn't do the damage. I walked him quite a few times
due No, No, I don't believe. I don't I don't believe Charlie
did it either, So tom my understanding from a caller. Now, I
haven't seen any of her paperwork. But that fifty dollars a month was just
a simple pet fee for having five dollars a month on top of my rent,
lady twenty five? Yeah, lay lady, come on, it's twenty
five dollars on top of a rent. Now in your rent did you have
did you have a pet fee in your rent? No? No, are
you sure it's not just a pet fee? That twenty five dollars? No,
the deposit was paid, but I moved in across the street when I
first came here. The pet deposit you mean, yeah, I didn't have
I didn't have to have one because I was I still I was still get
a little bit of finishing up some Okay, do you have here how I'm
going to do this? Mary? Mary? Do you have any written documentation
of this fee they're charging you? Yes, sir, I have tried to
offer that. The last time we talked. I never got a copy of
it. He told me. No, I told you know what I told
you. I didn't want it. I've got a new ledger I just got
just before the last call, and and everything. And Okay, here's what
I want to know. So far, you've paid if you've paid twenty five
dollars on top of your rent for the last twelve years, you've paid in
thirty six hundred bucks. So it's down to twenty two hundred something now,
So what the hell was it in the beginning? Okay, well, I
don't charge for repressing the stupid not shad carpet plus shad carpet, right,
they said, I'm sitting on the top of the rose. Certainly they can't
after all these years, they can let her slide on the balance. Come
on, no, they can't let me fight. According to Stephanie Missus Stephanie
Black, property manager in housing Administrator Missus Shadow climbed the individual Okay, I
can't. I can't move from here until what I always paid up. Then
I can stay here and tell buokla and I can find a better place.
I can't believe, as cordial as she is, that this was even an
issue after all these years. I know. I'm not the government. I'm
not fined. I'm not Denver Housing Authority with all their illegal stuff in the
eighty five years they date a business. I've got things out of Westward and
her people going to Channel seven or stuff about them. I want to ask
you a very okay, let's just try to simplify this. So right now,
you're calling because they won't let you move to another apartment until this is
paid. I can't move out here it's paid off anywhere. Well, of
course you could. Let's just say you wanted to move to Florida. You're
telling me they would lock the doors and keep you prisoner, mister Martino,
I don't put anything passive. I'm seventy years old. That's you know a
lot of things. What wa wait a minute, you're seventy, Yes,
sir, you're seventy years old around you time, seventy, we're the same
age. Want to go out to eat. I mean, come on,
this is like, this is like unbelieved. I thought she was eighty five.
I didn't know that. Okay, she's seventy. Wow. All right,
what a nice picture I have in my mind for the future. Now
listen, here's the deal. I don't know what we can do. On
a serious note, Hey, Kachina, did we ever reach out to that
housing to housing people? I don't see that. Well, yeah, so
I see it was a signed to doc. She tried, and I don't
know what right there? Okay, true, we got DOC on the case.
Well, what did dog? No? Seriously, did Doc call the
housing authority? Let's ask Doc if he recalls this case with Mary. I
think he was telling me she was being evicted. I remember him telling us
that. Ask her if she's getting evicted. I don't want him, I
don't want you. Right at this point, do you think her dog actually
did it? Well, man, I mean it's too late now to even
defend her on it. So she said, thirteen years ago, how much
was the total? Forty nine hundred? She said, right, wow,
forty nine hundred, So from her dog twelve years ago. I wonder if
she was just letting the dog kind of you know, go in the house.
I don't think so. I don't think so. You want to say,
well, hold on a second, though, she's seventy years old.
We got to have we got to give her special grace. We do that
every day here. Okay, now, people, what do you think Kachina?
I would like Deputy doc. I'd like you to ask him what he's
doing on it. I got to take this quick break. We got rufe
max ceiling. Has anyone heard of that? And then we have a car
tow. We're going to talk about an employer. All of that coming right
up. Go with a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent. You're content. Time for an insurance check up
free, no obligation comparison call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three oh three seven seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one
three talk seven on three eight two five five. Okay, So, Jeene,
what's going on with you? Gene? What's happening? Geane? This
is Jean exactly, Higene. What's going on? Well? Oh, I
had a friend here and he just left. He was trying to well,
if you want to give me some general you want to give me some general
information and we can talk to him later, or do you want to just
what is the issue? Since you've been waiting so long, let's what's the
issue there? Okay. The issue is that I purchased an onnon from my
I mean I live in a condo. Yeah, and a couple of years
ago I got approval from the HOA to have the onion installed. Okay,
you did get approval, Okay, I got approval. Now the guy,
the manager that approves it, it's bad to say, he passed with cancer.
And I know Jim would have been more reasonable. So you are they
denying that? Are they denying that you had approval? No, that the
unton got put up? Okay. I have lived here for thirty years.
Okay, Okay, for over twenty years I had I've been having problem with
water from the gutters above pouring down onto my patio and they have been bandonading
it. It hasn't ever really been corrected, right. And I think after
the eying, when they put the inn and up, everything looked really nice.
It was good. But last year around July, we had a down
pour of water, right, and I mean the water poured all the way
from the patio across my stairs. And I noticed that because I'm my patio
was pointing south. I get a lot of sunlight on that patio and I
get the end of the patio of the the part that was holding it.
I think it may be called the raft ear. Yeah, it pulled apart.
They pulled apart like always pulled. Tell me where you're talking about?
Pulled apart outside your back door? Well, now this is I have when
you walk out on my patio. I have a little coverage. I got
it so that you're talking about the rafter above your patio. Yes, okay,
So where are we going with this? What can we what can we
help you with? What's going on? Okay? Okay, now they want
me to take They had some work going on here last summer and they told
me I needed to remove the donning. Oh put it back up. I
get it. I get it. Well, they did it. They didn't
do the work last year, and so they postponed it until this year.
Okay, So this year the work has still not been done and they're supposed
to have some guy to come out on Monday to do the work. And
he came and told me Monday this week that he was coming to do it.
And I said, will they be able to put my funning back up?
And he said yes, no problem. Okay, let me ask you
this, jan Jean. I need to get right to this part. Did
they finally did they finish the repair, not the awning part, but they
never did the water repair. Never did it. The girls just called me
Saturday asking me the manager of the president of the of the HOA ask me
if they fixed it or not. She don't even know. And I told
them no, So I sent up pictures. Okay, so they blew those
pictures up and then they sending me a letter yeah, and an email saying
that it's unfortunate that it's been determined by the contractor that the building will not
support the weight of the awning and it cannot be reinstalled. Okay, but
I need there's two things going on here right now, Geene, the first
one I want to know. I understand about the awning, But the first
thing, are they going to fix the water damage? They're supposed to send
some guy out, okay, Monday. But even if they do fix it,
they're telling you you can no longer have the awning exactly, and I'll
pay four thousand dollars for it, oh my gosh. And they say that
it won't be it can't be supported. Yeah, now, no, we
had one guy over here. But if that's okay, let's say, let's
say it's true. Okay, I want to take both sides of the argument.
Let's say for let's say it is true, Well, there's nothing you
can do about it. If they can't, if they won't let you put
it up there because it won't support it. The argument, well it used
to be there, won't won't be good enough. In other words, if
they if they notice somehow that it can't be supported, is there anything you
can do to have it reinforced. I'm willing to come out of my pocket
to pay whatever needs No that, well, did you tell that to them?
Did you say to the homeowners? No? I have not spoken with
him, you know, when she sent me in the email, I think,
I think what I would. I get what you're doing. I get
what you're saying. They don't want you to put the onning back up.
By the way, May I ask something? Do other people have awnings?
That's another guy has an onon? Is it like yours? It's a retractable
one. Mine is a retractable one. They're pretty heavy, man, is
it? Yeah? Okay, now here's what I'm thinking. Okay, I
think first you should try to talk to the person that wrote you the letter
and say, I understand you discovered my awning will not be supported right now
the way the roof is. You then ask just let them know you got
the message. Then ask them what am I allowed to have someone? Uh,
let's say, reinforce it so we can use it. Usually they don't
mount on the roof. They mount on the side. Yeah I can't roof.
He didn't put it under the river. It's on the side, right,
Yeah, it's kind of over this. Uh. If you could almost
reinforce it, if they had allow her to do that. Yeah, yeah,
right. I mean if you ran a two by six whatever the length
of that, it would mount right up on that. Ok. Yeah,
Well, all I know is. I had a friend of mine, a
couple of friends. One is a handyman and uh, and he believed that
they're not going to ever get it right because they've been just banating it over
the last years that I've been over twenty years. I wanted you to know
that, over twenty years, the same water made caused my whole patio to
fall on top of my car. Why were you parking under the patio?
Well, how's that possible? My car porch is under my patty. Wow.
Okay, here's what I need to do. I want you to call.
I want you to talk to them first. Then if they then,
if you have a problem, call us back. And we need to get
a copy of that email she sent you three oh three seven one three talks
seven one three A two five five. Now I'm not entirely sure about let's
see, Oh, Doc, company, doc's got an update. I'm married
Doc. You know you remember Mary who was in that place and she was
being charged from twelve years ago forty nine hundred bucks for dog damage. Oh
yeah, I sent an email to the Denver Housing Authority and I haven't gotten
a response. I'll tickle them again. Are you? But did you am
I remembering this correctly or not? Did you tell me she was being evicted
or is this someone else? I think there's someone else. Okay, okay.
So she's paying twenty five five dollars a month on top of her rent
toward that bill. She's been doing it for twelve years. She's got a
balance to of around two grand. I mean, that woman's been paying forever.
And I think you know, we got to figure it out. So
you did write to the right person, I think so? Did I did
it at Denver Housing? So which is what? And did you use her
name and complex and all that? Yeah? I will, I will check
with her to make sure that everything right. All right? Thanks? All
right? So Mary, Mary, we're gonna call you back on that.
Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't
pay a cent until you're content. Time for an insurance check up free,
no obligation. In comparison, call Compass Insurance paying too much your coverage at
dozens of insurance companies find out now three oh three seven seven one help you'll
I think you're his only customer when you choose Frank durand the real estate man
dot com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino, you're troubleshooter three all three seven one
three talk three O three seven one three eight two five five. Okay,
let's talk about this Max roof, Max Roofmax ceiling whatever the hell it is?
Rob, what is this, sir? I'm not really sure what it
is. We know these two people. One them's elderly, the other one
just turned sixty five. So we see this blacker in their yard and it
says uh max uh at roof Max and that had up on getroofmax dot com.
And so one of the first tip as we asked them, well,
what do they do? I'm trying not to laugh it Ken told them that
we have this special formulated chemical that we're going to spray on your asphalt roofe
and it's going to soften it up and it's going to make it hail resistant
about five years. I'm right here now, roof Max m A x X.
Right. Yeah, We've talked about it this a lot. It's just
uh, well jaspress garbage. It is. It's a joke. Got ripped
off. What they well, you didn't do it, did you? Oh
god no, they say easy, proven, affordable, or alternative to replacement.
They're not saying it makes it helproof. They're saying that you don't have
to replace your roof anymore. They will do this instead, and it resurfaces
your roof. They told them that it would soften their tiles up. Yeah,
and so they soften them, so they lay flat again and seal is
what they're saying. I just I just was happening to me. There's nothing
on this website that talks about hell resistance, not one thing. That's the
first thing that came out of his mouth. Well, okay that I think
what they Okay, I think what they might have said. Man, it
is what I know. I think what they might have meant was you don't
have to replace it after a hailstorm. They bamboos Come on, Well they
didn't bamboozle him because he didn't do it. No, his neighbor, the
old guy, Oh he did. The two people I know did it.
Oh oh they got and fifteen. Well that's that sounded way cheap to them.
So they thought, you know what, this is a good deal.
Is probably theirs are probably a little lower than ours and are beautiful and their
roofs don't look good at all. So did they do this after a hailstorm?
No, it just did it like a month ago. But why did
they do it? I have no idea. I don't want to embarrass them.
Man this Yeah, I'm looking at this. This looks like a bunch
of garbage. I mean, it really does and out and they say that
what they do? They say that it basically all. Their only claim is
it softens the roof so it lays down and seals. That's what they're saying,
restores flexibility and water repellent action. Well, in their Q and eight
it actually says, will roof max seal my roof from leaks? Short answer
no, what that's what it says right on their own website. I think
they said they will prevent it from leaking, It says, short answer no,
because ninety nine percent of roof leaks occur the flashings. Oh this must
be local too, because their phone number on their side is A seven,
one nine. Well, the products sold across the country and then yeah,
it just has contractors buy it and spray it on. Yeah, the website
shows animation and and what I Listen. What's really silly about this is the
roof is mostly cosmetic anyway. The real roof is underneath the roof. I
mean, you know, asphalt protects the underlayment from the sun and really and
it's their first layer, but it's really not the waterproof layer. So and
the whole thing is ridiculous. And the only reason people replace asphalt after after
hailstorms, the only reason is because when it loses its granules, then that
shingle will deteriorate, and once it deteriorates, then the underlayment will deteriorate.
That's the one really protecting your roof. So you know, roofs have not
changed a lot in years, right now? Mine has well the hell resistance
stuff. Well, no, mine's all plastic. Yeah, it's halproof.
Yeah. Did they call it helproof or still hell resistance? I think it's
called halproof. Yeah. Yeah, zero damage. All those big storms and
nothing on the roof, nothing like it never happened. Man. Wow,
and snow comes right off of it, which is cool. I'll bring you
in a piece of it. It's this thing is plastic. Is it a
smooth side? No? They fake it up to look kind of like uh,
no granules. It's fake, not like wood. It looks like slate.
Oh that's nice all right. Anyway, Rob, thank you for telling
us about this because I don't I want to look more into it because I
don't believe in it, by the way, I truly do not. Coming
up, we have an issue with a car toe wondering what that's going to
be Franked around. The real estate man will do a market valuation of your
home. I'll tell you more about Frank in the commercial, but I want
to tell you about something else about him right now. Some of the things
you need to know. He doesn't hold you to a long term contract ever,
and he will let so. He lets you out of the contract.
That's how sure he is. You're gonna be happy. He wants to earn
your business each and every day. No other real estate person does that.
Frank Duran the realestateman dot com. Go with a sure thing Denver's Best roofer
Excel Roofing dot com. You don't pay a cent until you're content than time
for an insurance checkup free no obligation comparison call compass insurance paying too much your
coverage at dozens of insurance companies find out now three oh three seven, seven
to one. Help. You'll think you're his only customer when you choose Frank
durand the real estate man dot com to list your home with Remax Alliance.
Three oh three nine two zero sixteen twenty two. Hi Tom Martino, you're
a troubleshooter. Three he's seven to one three talk. Let's talk Mike,
and by the way, after Mike, we have some open lines for the
first time today. Three oh three seven one three talk seven one three eight
two five five. What's going on? Mike? Hey, Tom, I'm
calling for my nephew. Yes, sir, Yeah, he lives downtown and
Unions are right above, across the street from the Union station, in a
loft. He does he like it? Does he like it down there?
He does. He's got a small little place and it's perfect for him.
You know, it's a beautiful area. I was there the other day,
I mean before Denver went to hell. But that area still is pretty nice,
and I was shocked to how they cleaned it up. It wasn't what
I've heard about. I mean, it looked really nice and the restaurants were
thriving anyway, So what's happening? So anyway, if he has a parking
pass, he pays two hundred and seventy dollars for the parks car. His
car went out of commission in the parking garage a month ago, so he's
been taking the bus to go to work and back. What's wrong with this
car? I believe it's a turbo, but it won't even start. Well,
it starts, but it runs horribly. There's no power to oh,
okay, So anyways, he's been saving money to get it toad and get
it to the parking ground or to the mechanic. We got it warning on
March twenty ninth saying we need to move this. Obviously, he's not going
into the parking garage looking and making sure his car is good. He's saving
money to get it to Toad and to the mechanic. April fifth, it
got towed. But we've been paying our parking pass, which is two hundred
and seventy a month. Wait, you're parking pass in that garage? Yes,
but it has it not moved correct? So hold on? Do you
have do you have an assigned spot? I think it's free or it's you
know, wherever you park, you just have a spot. But okay,
parking. That's why it was toad because it didn't Monuve see right. They
don't want a car left there. They don't want a car left there.
That's so hard. I've seen them toe for flat tires. No, they
won't let they won't let a car stay there. That's why they want to
move in and out, because they want everyone to have a chance. And
even though you're paying for a parking pass. We've had this issue time and
time again. You're gonna make the argument there is no reason to tow it.
Now if that's true, that's true, What had it been moved?
Or be honest here as far as your was your son being honest, No,
it hasn't been moved. Go with a sure thing Denver's best roofer Excel
Roofing dot com. You don't pay a cent until you're content. Time for
an insurance check up free, no obligation. In comparison, call Compass Insurance
paying too much your coverage at dozens of insurance companies find out now three oh
three, seven to seven to one help. You'll think you're his only customer
when you choose Frank durand the real estate Man dot com to list your home
with Remax Alliance three All three nine two zero sixteen twenty two. Yea ripped
up news need advice so you don't have come running susy as we can show
Shooter's gonna help come MANX is the Troubleshooter Show. No Tom Martino, Hi
Tom Martino Here three All three seven one three talk three All three seven one
three eight two five five. Welcome to the Only Show. If it's kind
anywhere, I want to tell you that Regen Denverregen dot com has your weight
loss semiglutide compounded form for just two hundred and fifty bucks a month. People
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In fact, you can't even get the brand names. There's national back
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diabetes as well. Now it was originally done for that and then went on
to be a weight loss drug Denverregen dot com. Denverregen dot com. You
can contact them for more information. Now Deputy Chopper has an update, and
I think I remember this problem. I got to look for a deputy chopper.
Thank you? What is going on with this problem? I'm looking for
the call as you start talking here. Okay, well I'm going to take
the second call because it's real quick. It was an ho problem. Name
of the gentleman was Robert. He owned the acres and the HI team would
not give them a copy of the bylaws. I why did he want to
copy? I mean he deserves it, but why did he want to copy?
Again? He wants to try to get rid of the board. And
oh that's right, that's right. He wants to do a recall on some
of them. I got I remember that. Yeah, I got a letter
from him yesterday saying, oh, you're good people, everything's great, and
he thanked this for it. Oh okay, and I think, uh one,
go ahead, the one now, I got that. Loy and Alexis
they contracted with one solar. Now, this is complicated. I don't want
to make it very simple. They were supposed to install the solar system,
but they did it in an area that could not take a solar system,
and in fact, Excel Energy in order to accept more solar systems, will
have to do millions of dollars in improvements for their substation and they're not a
proving any new solar systems. Well. As a result of that, this
woman could not use this man and woman could not use their solar system.
And our solar person, our expert, Brooke over at Redrock, said they
should have known that when they went through the permitting process. They should have
known that. They would have said, no, you can't get it done
here, but they did not submit the proper paperwork, therefore they didn't know
it. So Valor Solar's solution was, you need a battery and you're going
to be self sufficient, then now imagine this. Or you're going to hook
up to the grid during the day, but you can't feed back to the
grid, some crazy stuff, and the whole thing was ridiculous. And they
wanted her to pay like sixty thousand dollars or some ridiculous amount to bring that
system up to stuff so she could use it in that area where Excel Energy
served. And so, you know, without getting too technical, I said,
if they built her something she can't use, they should take it off
her damn house and refunder money. It was even easier than that man that
financing company. Once they know it's not working, they'll pull the money back,
and she's going to end up for the couple's going to end up not
owing anything. I thought that's the direction. I don't know, Sha,
go where's it at right now? Well you just about summed it all up.
Yeah, but where? But where is it? Did you contact Valor
and try And by the way, Valor was just the dealer. It was
really through one Solar right, yes, And I tried to contact this mister
Hall four times. He refused to call back. But the part that bugs
me tom as Valors did those batteries are sixty thousand. I've done some research.
They come in at less than twelve thousand. Well, here's deal.
These people shouldn't have to do it. The system doesn't work. They got
to call the finance company. Yeah, do you know where they stand on
financing? No? I don't. I'm waiting for them to answer on the
letter that they sent to Excel, because Excel does that hip a thing.
It won't talk to me. Well, there's no hip a thing with utilities,
but that we should get election. I want to get them back on
Monday, Kachina, let's or could you ask them Chopper to come back on
Monday. I got some other ideas for him. We got to turn up
the heat on one solar. One solar sucks, I mean they really suck.
Part of their financing once again, is a working solar system. If
they can't deliver that, the finance company is going to get it handled.
Hey, Mark Chopper, you heard what he said a few times. We
ought to contact their their finance company. That's what I was going to tell
them. Well, I was going to tell Alexis that on Monday, if
we can get her on Monday or Tuesday, because I don't think she did
that. I don't think she complained to them, so good, I'll be
in on Tuesday. That might be a better date, Tom, Yeah,
your memory was pretty good. My case was the one with the woman with
the bedbugs that was being evicted that you thought it might be the Oh I
thought it was Doc Okay, So what happened with that? She was worried
about bedbugs and you said she's got to worry about being evicted, that's correct,
and she had another apartment to go to. So I kind of just
said case Saul done. Yeah, But she was still bitching a lot about
the previous one because she wanted to be able to help the people that live
there, which is kind of nice. But I tell people, you know,
it's it's too difficult to take on crusades. It really is. But
I mean, Chopper, I mean, thank you very much for being here.
And the updates three oh three seven to one three talk seven one three
eight two five five. All right, So questions did inflation hit the car
market as far as repairs? Guys, most definitely about Okay, so you're
feeling it in what the cost of goods cost that you have to buy,
the cost of labors up to you have that insurance insurance crazy, so you
have to charge more for repairs. You have no choice. We have no
choice. And our consumers noticing it at all? Are they saying, wait
a minute, I could have a break job done last year or three years
ago or whatever. I mean, are you hearing any of that? So
I get from them as it's just like the rest of life. They're accepting
it, just like their groceries. It's just like their gas, it's like
their lumber. Don't you feel a passive acceptance? Yes, me too.
In fact, I have this conversation with Mark and it's not a disagreement,
it's a conversation there's a difference of opinion. There's no right or wrong I
feel and he doesn't. Right, Mark, I feel people will endure a
lot of pain in order to be politically right in their mind. We'll see,
and Mark thinks, when it gets right down to it, as you
said in the past, people can be selfish and they're going to think about
their pocketbook and their family first. I would I'd like to believe that,
but you'd be shocked at how many people I meet that say. I actually
had someone the other day say to me, because I have this new thing,
you know, when people start, I should keep my mouth shut.
But I heard these people talking about about, you know, Florida. Have
you ever visited so and so? And they say yeah, but but then
again, it's Florida. And I didn't know exactly what because I's just you
know, and it's in the locker room. And they say, well,
you know, no matter what, you got the Sanders and you got Florida,
and no matter what, I'll never go there. It's politically, it's
crazy politically, And I said, I don't know why I should kick my
mouth. I say, yeah, you know, I'd rather live in California
or crimes off the charts, and taxes are up, the ying yang and
business as they're moving out, and they're filled with homeless people on every street.
I think Newsom's doing a great job. And they just looked at me
like I said, yeah, that would be way better, woodn't it than
Florida? Those jerks in Florida living like that. I can't believe how clean
the streets are, how low the crown, I mean, you know then,
and of course they're younger men. They walked away. So this woman
says, as because we were having a similar discussion somewhere else. This woman
says, well, I actually think Gavin Newsom is doing a great job.
And I said, now, wait a minute, come on, I don't
care where you stand politically. Can you actually look at that state and say
that it's in good shape? Come on, come on, really, And
that's what I mean. People will endure anything to say they're right. They'll
endure anything. Well, Trump has Trump, Yeah, he has a lot
to the Trump derangement syndrome. Right, anybody but Trump. We don't care
what we have to put up with, you know, I asked the woman
one time, and mostly when I talked to that that hate him but I
said, would you what about inflation? If it was double digit inflation and
unemployments double digit and and we go to hell because of the policies. I'd
rather have that than Trump. Now, how do people, how do you
justify it? Now? By the way, people, I'm not saying that
that will happen, nor am I saying that Trump will make it better.
All I'm saying is that's what they said, that it doesn't matter that they
much rather have not him than any other. I love how you meet these
people. And I never met any of these people. First of all,
I've never been in any locker room where I hear how mar Gavin. First
of all, you don't go to locker rooms. First of all, you
do I play racketball all the time. I've never heard anybody say and I
think that you're pretty sheltered when it comes to who you surround yourself with.
Maybe because I live in Douglas, I live in Denver. But I mean
that sincerely, and I don't mean that as an insult. I think you're
pretty sheltered. People walk into your shops, guys and say, oh man,
I'd rather live in Califia. I hang out with such a diverse group
of people in all kinds of functions and all kinds of fun How can we
never get one call that's vague form and people don't call. Well, I'll
tell you why, because that's just radio. Radio has their styhard audience of
what it is the station. Look, you have Brownie, have Dan Kaplis,
you have rescuments. I mean, you don't have any other diverse You
don't have any diverse voices on this. Say, my point is it's a
lot different than you think. I mean, I'm not saying those people don't
literally exist, but I'm saying there's so few of them. Nor towards Mark.
I'm not pretending that I represent what I hear represents society. What I'm
saying is I am shocked that I hear it. I've never once said this
is the way the country is going. I said, this is how it's
amazing to me. I hear people say this, and I hear people say
that, and you think it's odd that I even hear it. I do
think it's odd because I never hear I'm asking these two, Honest to god,
do you hear your show? Mark? It's pretty obvious. I'm not
lying. I hear liberal or not. I hear freaking liberals all the time,
all the time. In fact, I hear more liberals. I hear
more liberals than I do conservatives. In my circle. When I'm out and
about, I hear more liberals than I met up with a good friend of
mine. Do you hear more conservatives? Let's say it again, Look like
in your circles, do you hear any of that or not? Any liberal
talk at all? We generally don't talk politics. I'm not talking. I'm
talking general conversations. Not you know, you don't do a degree. I
mean, my god, I mean anywhere we oh, all I hear is
say hey Biden. It doesn't matter if we're at a brewery in Denver,
or in Douglas County or into Walmart or anywhere. I have not I have
not heard anybody in my life say I like Biden. Not one person.
Okay, I will tell you, guys, Yes, half the people,
half the people I meet, love him and hate Trump, and they may's
newsome and they love the way the country's going. Half the people I meet,
right well, that's amazing, That's what I mean. I don't think
you're exposing yourself to him. And maybe on purpose, but I don't do
it on purpose either. I don't know why, but I you know,
I have all kinds of conversations with all kinds of people from wash Park.
Then he'll say, why do you love Biden? What do they say?
Because I like the way you see, I don't necessarily challenge him on it,
but I have asked questions like that. They say, well, you
have to admit the the economy. Okay. I had one guy, and
I don't want to mention his name. He's a pretty intelligent guy. He
has run a lot of businesses in town, and he says, the fundamentals
of our economy have never been better ever. He said, look at the
stock market, look at this, look at that, look at this,
look at this, And he said, if there's inflation, baby, it
ain't Biden. Meaning he's saying it was corporate greed. That's what he was
saying. So, yeah, I do have those conversations, and it might.
See here's the thing I'm not. I'm not the person who's going to
believe that everything I believe is what everyone believes, because it's just not the
way it is. It's there. There are a lot of people I'm still
amazing. To anybody out there thinks Biden's going to be in office again,
it's absolutely crazy he is because of the hatred. Yeah, okay, it's
like you said in sixteen. That's right. I swear to God, it's
like going back in a time machine. I did say that they did every
single day. I did, but I wasn't giving my preference. I was
giving my There's a difference between observations and preferences. Okay, you said point
blank there was no way he was going to win. That's my option.
What you're saying. Tell you it wasn't my wish, it was my observation.
My observation is right now, there's no way that Trump can get elected.
That's my I'm not saying that. I think it would be terrible if
he was to understand. I mean, Mark, actual people can actually have
a conversation without trying to push an agenda. I'm really just discussing by I
belief no way Trump could win. You are pushing an agenda, even if
you don't realize it. I'm not. It's the same. I can on
any day of the week and listen to how Trump's saying based on what I'm
hearing and seeing. In my opinion, I don't think he can be elected.
I'm not telling you it's because he doesn't deserve to be or he sucks,
or he's a criminal, or that Biden's doing a great job. I'm
not saying that. Do you understand people can absolutely observe things without taking a
stand on him. We got to take a break. Go with a sure
thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until
you're contenth time for an insurance check up free no obligation comparison call Compass Insurance
paying too much your coverage at dozens of insurance companies find out now three all
three seven seven to one help. You'll think you're his only customer when you
choose Frank durand the real estate Man dot com to list your home with Remax
Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino here
three O three seven one three talks seven one three eight two five to five.
Hey listen. If you're looking for people to do your windows, yes,
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We clean windows, dot co. All right, so let's continue here
and Stacy, what is your y what's going on with you? Stacy?
Well, since you have your car experts, I'm kind of torn if I
should trade my car in and or keep it. Yea, and the husband,
of course says keep it. What is it? What is the car?
It's a two thousand and nine MBX And that's a an accurate, right
accurate, anaccurate kind a nice art day. Yeah, just under seventy thousand
miles. Oh that's that's that's nice. Well, it's nice, but things
are starting to go wrong, guys. How dependable is that car? Let's
start there for her, like, what major things would she have coming up
at seventy thousand, Well, certainly the transmission. You know, you've probably
got another fifty maybe seventy five thousand miles inside that unit, particularly since it
sounds like you don't do a whole lot of highway driving given the mileage it's
on there. If you haven't done your timing yet, you would definitely due
for that. That's the the timing belt are you talking about? Yeah?
Correct, Yeah, And even if it was ever was done good, good,
good good? How long ago? Well see that's part of it too.
So it was done like five years ago, but it's only had you
know, fifteen thousand miles and they're like, well, you should get a
new timing belt, and I'm like, no, what now, you could
probably go a couple more years on that, But I mean the thought process
behind that is a rubber does dry out and start cracking, and so it's
not just the use, but the age of the bell itself that can become
an issue. Yep, Okay, Well, what are they offered you for
it to trade it in or something? That's the other thing. The dealership
said five thousand dollars, which I felt like, wow, I think,
yeah, yeah, yeah, five grand's a good deal. We'll give you
a five thousand and one for them for them, that's a good deal,
right, not me, That's what I mean. Yeah, don't do that,
No, don't. I listen, how about this. If you sold
that privately, you could get some good money for it. If you want
to buy something new, sometimes new cars. You don't always buy a new
car because you need to. I mean, how do you feel do you
want to just get a new car? You know what? I hate the
whole process of getting a new car. Oh, we can take that.
We can take that trouble out. You go to I'm serious, go over
to Rodney. I mean, this guy made it so easy. I said,
this is what I want, is right. I don't want to mess
with this. I don't want to mess with that. He comes back with
three or four offers. I swear to you, it is so easy.
You don't pay anymore. You pay less that Rodney I would. Now,
you got to talk to Rodney though. He's one of our guys over at
J f R Cars. They're a broker dealer, okay, And you'll never
buy another car another way after that. Do you guys know about Carvana?
Because that's the other thing I thought, Well, let's see what someone else.
Well, yeah, that's used cars solid well to sell them. Well,
do they buy cars. Everybody. Oh, they all buy cars.
Okay, Hey, look at here's what I say. You can't go wrong
getting an offer. You can always say no. Rob can do that too,
though, Okay, he can do a consignment. Then he can go
ahead. And I hate the whole process. You know, we all do.
We We were just talking about it. It's a nightmare. Then you
got to go see that closer that tries to sell you everything under the sun,
the mob, even though you tell them you don't want it, you
walk in there and go, damn it, I don't want it. Well
I'm required to try. Oh I hate sitting there for that. I don't
even do it anymore. That's that's F and I anyway, And so if
you just never mind. So anyway, Yeah, well what repairs does the
car need that you want to get rid of it? Well, this is
what's well. First one went on was I come back from a vacation five
days gone. Whatever, the battery is dead, I mean nothing, completely
drained. Bought a new battery. It happened again. I'm like, what
the heck is going on? And I looked online and they said something about
the bluetooth draining the battery or something. So I had them turn off the
bluetooth because I didn't use the bluetooth, draining the battery. I don't get
that over a period of time. I could wait wait, wait, wait,
it doesn't stand. When you turn your car off, it's searching,
constantly searching for signal. Wait from your car. Yeah really yeah, Wait
a minute. When I turn my car off, I have a bluetooth searching
because I have Bluetooth in that car. That doesn't turn off with the car.
Why it turns off when I turned my phone off. Yeah, but
it's it's seeking out, you know, you coming back basically, but when
you but that's okay, well, when I know, but when I come
into my car and walk up to it, when you touch it, that's
when it lights up. So isn't that when the bluetooth goes on? Or
are you saying it truly is? Some of them will go, wait,
it's got to wait for something to walk up to it. Wait, I
don't know it's in the car. I always like, yeah, that's the
wrong thing to do, for sure. Yeah. It was leaving your keys
in there, you know. Well anyway, they turned it off. Now,
But if you're gonna if you're going to sell. If you ever try
to sell your car without help, here's the problem. You're gonna have scams.
You know, almost every off it's going to be a scam. That
is such a terrible thing. That's what I was thinking of the Carvana because
it's like a well, you don't just limit yourself to Carvana. Just there's
any number of people that'll that'll do that for you, any number of people.
See, I didn't know of any other people. I tried to look
on your referral list. I think any good dealer black car. Yeah,
but they're going to be wholesale. Sure. Yeah, that's all you'll ever
get from a dealer. Yeah, And I think five thousand is not reasonable.
It's on the low side. Do you understand Do you understand some of
these cars with way way way way more miles than yours in that year making
model are getting eight grand for that car? Yeah that Rodney was thinking eight
to ten. Have Rodney cells right in the ball, probably get ten twelve
for it. Yeah, you ought to have Rodney can sign it and then
talk about getting you in new one and all of that. I'm sorry,
but we have to run go with a sure thing. Denver's best roofer Excel
roofing dot com. You don't pay a cent until you're content. Time for
an insurance checkup free, no obligation. Comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies. Find out now three oh three seven
to seven to one help. You'll think you're his only customer when you choose
Frank durand the real estate Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. Hi Tom Martino here three
O three seven one three talk probit Energy. They'll do a solar system for
you with twenty one thousand dollars. Now that's in fact, they have it
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That's net after your tax credits. You can't do much better than that,
and as for most of your electrical needs. Probid energy dot com. Pro
Bid energy dot com. Steve, that's a question on taxes, Hi Steve,
what's going on? Excuse me while I put you on take you off
speech? Yeah, what's happening? All right? Here's the question. I
use turbotext. They have a deduction for exterior windows and doors. What?
All right? Yeah, I didn't. I didn't realize people got like a
tax credit or a deduction, uh tax credit deduction whichever, Well it's one
or the other. They're really important anyway, Bill, Okay, all right,
So anyway, the company I dealt with on my exterior windows and doors
only sends out a receipt, you know, like windows and doors are X
and that's everything any add on, you know, like I had windows seals
where separate and those are my two categories. I've never heard of that.
But hers, first of all, just before you go on, mark,
have you ever heard of tax deduction? Probably due to insulation, probably at
factor reduction? I think I don't know. Well, no, he did
say it was a credit. He said it comes off. Yeah, you're
right, there are energy reducing career. You're right, you do get some
tax credits for energy SOUFF. So you want the advantage of the whole thing.
And they're not breaking it down that way. Is that what you're saying.
Yeah, they're they're lumping the window costs ten dollars and labors forty bucks.
We're saying it's fifty bucks total. Well, well you but don't you
get it for the whole package or do you have to have a breakdown.
I believe it's only for materials. I don't think tax credit eligible homeowners can
claim a tax credit the total cost totally qualified replacements. It's the total costs.
I think you have it wrong. All right, that's cool. It's
thirty percent. Yeah, it's thirty percent, man, And that's cool.
You know, I didn't realize that. I have to say that more when
I talk about K and H and I talk about Genesis and all of these
guys. I don't think I pushed that enough. If there's a tax credit,
that's pretty damn cool. Okay, Mark, what is your comment on
insurance? Hello? Mark? Well, that's my Kindent is directed to Mark,
and I want to say thank you. Mark. I renewed my premiums
for three cars and a house in Bonnie Bray with American family. But I
got a letter from they wanted to put a probe in my car, all
my cars. You know what I told them about the probe? Yeah?
You told them where they could prot it up. Yeah. No, No,
I'm not going down that road. That's a little crude. I just
said, I'm not interested in invasion. Of privacy. Oh yeah, it's
horrible man. Then they'll stick it to you next year. You know,
there are people I swear by it, and then I hear people say,
well, they'll never raise your rates because of it, and then I hear
stories where they do, and quite frankly, they also cause problems with cars
we have. There are all sorts of tsbs with him into that pole.
Come on, we can make make the callor malfunction, even the insurance stuff.
Now you know. Now now by the way, Mark, they're doing
something different by the way, they're doing apps, so you don't have to
have the same thing though it's on your phone, right, but you don't
have to have anything in the data port. Yeah, I know, I
deleted. I deleted that app. Yeah now that app. By the way,
what's crazy about that app, Mark, is you have you have to
go on and tell it when you're a passenger or when you're on a train
to pain in the ass, imagine every time you're on a bus. Yeah,
anyway, Eric, what's happening with you? Eric? Hey? Tom?
Hey? I know you and Mark or Tesla fanboys, yep, And
there are month a month back you guys were you know, hot and heavy
about the cyber truck. And so here's here's a thought for you regarding how
heavy the cyber truck is. Talk to a friend of mine yesterday. He's
been hauling cars, new cars out of the ramp and the factory for forty
years. Yeah. As a comparison between the cyber truck and a regular pickup
on a standard nine car trailer, they can only haul a maximum of five
cyber trucks and they have to set them as low as possible. Stainless steel,
baby gravity and batteries so heavy because of the stainless steel bad they're so
heavy. They can only haul four or five max. And call them as
low as possible to lower the center gravity. By comparison, he can load
six f three fifty single rear wheel crew cabs. That's wild. That's done
that much of a different and a three to fifty that's a big monster,
man. But six of those compared to five oh four? Okay, right,
he can he could on his truck. He has a real lightweight setup,
so he can put five. But he said, the majority of these
guys pay Eric, Are you do you like the cyber truck? I think
that is the ugliest vehicle on the at the moment. I think it's kind
of weird. I would I would buy. I just passed one earlier today
on the highway, and that thing is the ugliest thing on the road.
It makes the pontiac as Tech look beautiful. Actually, it's kind of weird.
It does resemble that old as tech, it really does without the camper.
In fact, I think you can buy a camper. Well, I
think they used the Minecraft app. It's more to actually design the thing I
love. I'm pretty sure that I think. I think that's what somebody designed
back when they were about seven or eight years old. I just never forgot
that that was a curiosity. Are you still on the h A or did
you get over that disease that that's that's a discussion for another show. All
right, I'm not I'm not on the board anymore. I'm more of a
pain in the ass now. And I'm actually uh kind of asually. I
email with Stan about something. Yeah, and I'm working with one of my
legislators on some stuff that i'd really like to see after having spent twenty years
on HOA board. Yeah, that I really think need to change. Yeah,
I mean the whole system has to change my opinion. Go with a
sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent
until you're content. Time for an insurance checkup free no obligation comparison call Compass
Insurance paying too much your coverage at dozens of insurance companies find out now three
O three, seven to seven to one help. You'll think you're his only
customer when you choose Frank durand the real estate Man dot com to list your
home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi
Tom Martine here. You know we just happen to be talking off the air
about when the smoke alarm sound goes off? Do you have that sound?
Greg? Anyway, Dragon and Mike Brown did a April Fool's joke and played
it during the show, and they didn't tell anybody they were doing it,
so people are running over there. I was in my car thinking I don't
have one of those damn things in my car, trying to figure out what
the heck was. Whose idea was that dragon? That was a really?
Was it yours? No? Dragon? That was great? I swear to
you that was so fun. I couldn't believe it anyway. Bottom line is
I thought I was the only one because I was thinking, why can't I
tell where it's coming from? But everyone, well, wouldn't they have an
easier shouldn't they have an easier way, like code them or something like,
or they should make it so you can code it, or just a light
period. Yeah, that sound. I hate this, And inevitably, in
the middle of the night I hear of chirp and then it's not only chirp,
but now where's a chirping? So I have to go to one and
you have to stand there, and then you there and they go, oh,
no, it's over there, and then you go over there and they
go, no, it's back that way. How do you do it?
How do you don't struggle? Uh? So I was told, if you
go and look straight up at him, there's a red it's blinking red inside
if it's low. But mine, I couldn't tell. I couldn't tell there.
Supposedly, I don't know why. They just don't make it easier.
That is probably that was invented by somebody from Nazi descent. It's just it's
just something to irritate the hell out of you. Yeah, that sound that
sound there it is. People don't go looking around your house. That's dragging
screwed with you? All right, guys, let's talk about this. As
far as dealerships, I don't and body shops and I want to know the
reason. We don't have a lot of time. But why is it that
service? Now, any service will take a week usually the availability of hearts
the biggest isn't there a way to just order the parts that have them bring
the car And they won't do that because they're afraid you won't bring it in,
maybe if you paid for them or something. There's got to be a
better system anyway. Shared in autotech dot com three oh three four five five
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hundred. So remember, folks, you can also call three oh three Martino
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