Yea ripped off. You don't have run as fast as we can. Shooter's
gonna help. Come man, This is the Troubleshooter Show now, Tom Martinez,
Welcome, Welcome to the show, the only show of it's kind.
We're here to solve problems, answer questions, take complaints. Our goal,
and I mean this, our goal in life is to make your life just
a little bit better. You've been ripped off for taking advantage of this,
My friend, is the show for you and I love car Day. We've
got some great people with us today. We got Kevin Cokin Shared in Auto
Tech. Welcome, sir sis. How's life going over at Shared in Auto
Tech? That maings good, It maks good. Yeah, you guys staying
busy. It is a busy time of year. You know it can be.
But the nice weather people are deciding to take off and not bring their
car. Well, that's not good going for cruises in. We don't like
that. Kelly's running late on my screen today she was in here. I'm
gonna pull Kelly. I don't care if his computer's working or not. I
need my call screener up. Next time. People said yesterday, I had
a couple of people say, Kevin, you were listening. I was because
you texted me. You went something like, thank god, I've never called
you Tom or something like that. One guy on Okay, So I want
to ask you guys something. By the way, Jeff Fic Kimra transmission,
welcome sir, Thank you, Jesse Schulinger, honest, accurate, Colorado Springs,
two locations up there. You guys have been with us long time now.
Oh yeah, house biz up in the Springs. Wonderful. Yeah,
we're staying busy down there, nice and busy. Absolutely. So I had
this lady. Look, you guys know me on and off the air quite
frankly, and you know you can ask Suzanne. I'm pretty much the same
either way. It's not like I got some persona. When I get on
the air, I might be a little louder, I might be try to
be a little more entertaining. But I had some guy or gal I don't
even know it's YouTube. You know, they got a handle. I forget
what the handle is. I think it was dumb ass, something along those
lines. But they said, man, he needs anger management. What do
you guys think? Am I just how would you how would you describe that?
I wanted to ask you guys, because I've known you guys. While
I do get very upset when someone ripped somebody off, We're gonna be talking
about mister Appliance again because they left us a message. And when I talk
about him, for example, I do get upset because he took sixty seven
hundred dollars. According to the caller, sixty seven could not fix the Viking
refrigerator sixty seven hundred dollars nine attempts. You guys ever had a car brought
back to you nine times for the same problem? Ever, No. Nine
is insane, and they charged the guy sixty seven hundred bucks. Then they
ghost him. He had to have another company come out and basically fix it.
So it's crazy. But let's let's get let's we'll dive back into that
in a little bit. Go back to my question. How would you describe
it? You guys see me here. It's not like just hearing me on
the radio. There's no doubt I get angry at company sometime, but I'm
talking in general. Please, Well, I'm afraid you're gonna blow a gasket
every once in a while. Well you mean like have a heart attack,
Yeah, exactly, like Can you imagine if my heart just shot out of
my chest? Okay, I like that passion, Jeff. I just don't
say they think they can see the bulging eyes on YouTube. It just doesn't
project across the Oh Lord, have mercy. Okay, folks three oh three
seven one three A two five five. I'll let you know when in open
lines here we are going to talk about mister Appliance. Uh they called and
left a message. If you asked me, in my opinion, uh,
this company sucks. I would never use them. Now I need to say
this. It's mister Appliance of Parker and I believe Aurora. And I've got
the owner's name, Kenneth Hudson, and I'm not sure where he lives,
but I looked up all his info in the Secretary of State. I have
verified he's the owner, at least according to the Secretary of State. And
if anybody out there knows any information on Kenneth Hudson, who just simply refuses
to call one of his customers back, his technicians can't fix anything. Probably
the worst company I have ever heard of when it comes to repair. Think
of this nine times, and I'm going to get that caller back on just
so people that didn't hear the story can hear it again. Then they start
ghosting you, and I'm going to ask these guys one more time. Nine
times can you think of any circumstance in any service that would be nine times?
At the certain point, you just got to give them their money back
and let the next guy work out. You gotta do charge each time,
or was there one charge? And then this is great. So I actually
got all the invoices from the guy the other day and I'm going to go
through them. They they charged him like for something, and so okay,
I'm going to tell you right now, here's what happens. The original invoice
says, customer says making noise. They come out and they sell them a
fan. They leave customer. The next invoice, customer says, still making
noise, They come out, they sell them something else. Then it says
customer says, still making noise, and they come out and they sell them
a five thousand dollars compressor or something. Then after the compressor, two or
three fans and other stuff. The next invoice, guess what, it says,
customer stays still making noise. So then they come out and at this
point, the guy pulls the Viking. You ever seen these built ins,
so they're not like the one I got at home. You just pull out.
I mean, this thing's built in. He like unscrews it from the
wall and everything, pulls it out and gets to it from the back,
which you're never supposed to do, according to Viking. So he sells them
another fan or two, and then at that point nothing's working. So at
this point he's got to have her fridge. His wife is Olay's about to
kill him. So that's what he does. He calls another company out.
They say nothing this guy did was right, nothing, nothing at all.
So they already took the compressor, so he can't even get the compressor back.
He drove down there, according to the caller, couldn't even get the
compressor back. But the bottom line is this, they did nothing right.
They never fixed it. It never worked ever again. At the beginning,
arguably it had a noise. By the time mister Appliance at Parker was done,
there was other problems. Oh there was no noise though, yeah.
So he ends up spending four or five grand, four or five grand with
this other company. Then he tries to get the money back from mister appliance.
They're totally ghosting them. We're gonna give their phone number out and hopefully
we can get through to them. But Kelly, since I already went down
this road, Oh she's on the phone, let me jump over to David.
David, what is going on? Yeah, I had an identity sessed
in their November, and most of everything got solved in terms of my various
accounts and stuff. But hey, David, for everybody listening, kind of
clue us in on how it happened. How did they steal your identity and
what did they do with it? Well? I woke up on a Sunday
morning and I couldn't get into my email. The password had been changed,
my secondary email address had been deleted from the account. My phone number was
not mine anymore. Did they go through your emails and find stuff like your
social security or banking accounts? What did they do once they were inside of
your email besides lock you out? Well, they definitely blocked me out and
I never got those accounts back. But I don't know if they got my
social Security number. But they tried to open accounts, but my credit was
frozen. The credit Oh you froze your credit. Listen. I want everybody
out there to listen. And as this is a learning experience, it is
so important to freeze your credit. Don't pay for it either, it's one
hundred percent for free. You got to freeze it on each one of them.
Now there's services out there you can spend a little bit, either per
year or per month where you can go to one site and do all three
of them. But I don't do that. I do the freebie. I
go to TransUnion, I go to whatever the other two are. I just
simply don't remember right off hand, and you just simply type in like TransUnion
credit freeze and it'll bring you right there and just freeze it the only time
you should ever open it. Like we bought a car Sho's in and I
a couple of weeks ago, and I asked them, I said, which
which one do you guys check? And they said, we checked TransUnion.
So I went on there, I unlocked it. They pulled my credit and
I locked it back. But for everybody out there, that's so important,
so keep going day. But they broke into your email, they tried to
open credit card accounts. What's going on now? Well, you know,
they had gotten my credit card information and they had probably looked at, you
know, stuff that I had done in the past. And I made two
winning bets with fan duel. Oh, oh my god, did they get
into your FanDuel account? So they got into my fandual account they made Now,
look, I got to ask you something though, because there's a ton
of people listening right now that have a FanDuel. I don't know if it's
because the way I set mine up, but anytime I go into FanDuel,
and I only do it on my phone. When I go in there,
it sends me a text and I have to enter in that secondary authentication or
I can't get in. So how did they get into your FanDuel? Well
that I have no idea. He probably didn't have second can party, all
right, So they got into there. Did they cash out? What did
they do inside your FanDuel? Well, they did cash out. Why they
didn't bet on the forty nine ers. I don't know what they bet on,
but four hundred and fifty dollars total loss on capital I credit card and
I disputed it. Well, you know, the cap whatever FanDuel's casino is,
it controls that company basically did an investigation and they denied my claim.
I'm dying to know why they denied it. But hold on, I got
to take this break. I'm up against this. I'm going to come right
back to you and let's figure out why they denied it. If someone stole
your credit card information and didn't have the card present and you actually didn't make
it and it didn't come from your IP address, I'm not understanding why that
happened. Let's try to figure it out after this. And by the way,
we got a lot of stuff cooking the day. We've got someone who
wants to talk about Frank Duran, and then Tony's got a problem with roof
damage, and then whomever Kelly's talking to online. Two hold on, go
with a sure thing Denver's Best Roofer Excel roofing dot com. You don't pay
a cent until you're content. Time for an insurance check up free, no
obligation. In comparison, call Compass Insurance paying too much your coverage at dozens
of insurance companies. Find out now three O three, seven to seven to
one help. You'll think you're his only customer when you choose Frank durand the
real estate man dot com to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two all right three zero three seven one three eight
two five five one line open. You've been ripped off taking advantage of you
got any problem? You need some help, That's what we do. If
you're new to the show, we got had a list of people at referral
lists dot com. In fact, the guys in studio with me, Kevin,
Jeff Jesse. These guys are part of our referral list and they're all
under the Automotive. On Fridays, we try to do a lot of car
questions. So you have any questions relating to cars, whether it's purchasing,
repairing, pretty much anything you can imagine, these guys can help you out
with. Now I want to get back to where you know, Dwayne or
I'm sorry, David is going with this story. So, David, they
use your Capital one card? Did they stole your identity by breaking into your
email? They went through your email, they figured out enough information This credit
cards you're talking about, was it one of an existing credit cards that you
had or was it a credit card they used your identity to open with Capital
one? Yeah, they weren't able to do that because of the whole credit
freeze. So they basically were into all of my accounts, bank account to
everything. Yeah and you know so, but you said you got every You
said you got everything handled. Then you mentioned fan duel in like four hundred
dollars on a credit card. So let's pick fan duel real quick. Did
they steal anything from your fan duel account? Well, you know, there
wasn't anything in the fan dual account. I made two buffs bets in the
fall that paid off, and that's all my life. I would not sports
gamble anymore because I recognized I could be a big hole for me. So
what happened was, you know, they must have seen that I had done
stuff with fan duel in my email, so they you know, got into
my fan duel account and did what and don't ever have don't ever have a
lot of duplicate passage? Yeah, I get it, but y'all good point,
David, Actually, good point. But David, what did they do
in the fan duel? They did a series, They did a series of
small ten dollars. How did they do that? So you had money sitting
in your account? No, my account was I think linked to one of
my other accounts, because so they hold on, David, they actually deposited
from one of your checking accounts or a credit card or something into FanDuel using
your account though that you already had set up. Yeah, I had a
savings account in Capital one. All of those were in one place. Okay,
so hold on, please, I get it. So they actually deposited
money into your FanDuel account. What did they do with it? Besides make
ten dollars bets? They took the money and ran. I don't know how
did they take That's where I'm trying to figure out. How did they take
the money out of FanDuel? I am not sure, but it's not easy.
No, go ahead, Well, I I assume they know set up
some kind of account to or changed, you know, account information connected with
fan duel in some way. The bottom line is I when the when?
When Capital once said, the documents we got from the merchant show this is
a valid transaction. Of course, it was a valid transaction. It was
in my name on my account. So that's the hold on. I want
to understand this. But that's the four hundred and fifty dollars. That's correct,
and it was all made up of ten twenty five. They broke in
hold on, they got into your fan Duel account. They deposited four hundred
and fifty roughly from one of your credit cards or your savings account right into
your fan Dual account. Correct, Then what did they do? Then?
You know they I'm sure they must have changed because I never got back into
that FanDuel account. I'm sure they must have changed the you know, the
connection of where to take their credit or outside of fan Duel. I have
never set up I have not set up a bank account with fan Duel.
So I don't know the answer. But I've got to ask you something.
And I do not mean, I do not mean to poke in pride,
but you've said a couple things that I do want to question on. And
remember you're just you know, we're just talking, man, So be straight
with me. I have no problem with you asking me questions. Okay,
such a little understanding of how all this is? Yeah, is it possible,
just possible that you were gambling this money and you lost it? And
this is a great story to tell the wife. No. No, In
fact, I will tell you this. There were probably a dozen people that
I shared my identity theft within forty eight hours. What do you mean shared
it together with? Oh, you mean that it happened. I've had my
identity stolen and I didn't have access as of November fifth, I guess it
was I didn't have access to anything to fandom. So the only thing,
the only thing that basically is hanging out there is Capital One will not give
you that four hundred and fifty back. Yeah, and let me let me
tell you what I tried to do with that yesterday. Yep, I decided,
you know that. I called them and I said, can I appeal
this? And they said no. So what I tried to do yesterday was
research of small claims court case against Capital One, because I know big corporations
often won't send an attorney to something like that. Yes, automatically, there's
a lot of truth to that. There's definitely a lot of truth to that.
I okay, I'm going to give you two things. I'm going to
give you my real thoughts on this one. Okay, I understand why they're
not covering it. You It's not like someone stole your credit card and used
it. They would cover that. I use Capital one cards. I got
a spark card. I got a venture X card. I got a Venture
card, and I've never had any problems when something legitimate has happened, they
always just give me the credit back. No, I've had the same thing.
But because because you already had that account, and I still don't understand
the Capital One part, because you said it was linked to your checking account
or your savings account. I think is what you said. I think what
it was linked to was the other Capital One accounts. They got into all
of them, so I had I called one of a case stay where I
kept. Okay, it doesn't matter. I'm still going to go back to
what I'm saying. If someone gets your debit card and goes to an ATM
and they stole your pin number and they withdraw cash from the night, so
they break into your email, they get your debit card somehow, just get
it from your wallet, they break into your house, whatever, They break
into your email, figure out your pin number, and go to an ATM
use your pin number. They're not going to do it. They're not going
to give you your money back. Not a bank in the world's going to
do it, because it's really not the bank's fault. The argument is it's
your fault for letting it happen in the first place. Now it's truly not
your fault either. The who's fault it is is the person that did it,
the actual thief. But the problem with these scams is you're never going
to find that thief. So I don't think the bank is liable, but
secondary, I do believe if you sue them in small claims court for the
four hundred and fifty dollars, I think you have a good chance of getting
it. And here's why. It's going to cost them more to just go
through the mediation part with an attorney showing up. Capital one's not going to
send, you know, a local banker. If there is a location here,
and I do believe they do have a bank location here, They're gonna
have to hire an outside attorney. They're gonna have to ask a small claims
court to accept the fact there's going to be an attorney there. It's going
to cost them more than four hundred and fifty dollars. So I do think
you have a hell of a good shot of getting that money. Okay,
here's the problem. Go ahead. When I was researching this yesterday, my
god, we're gonna be on forever. What is the problem? Now,
No, you're fine, No, no, you're fine. I'm pointing out
to I'm pointing out to some people on YouTube that you know, they say,
oh, you're on one call too long and stuff. But anyhow,
go ahead. What's the other problem? The secretary of State's Office had did
not have Capital one Financial Corporate. Yes, banks for different, Yeah,
banks are different at Capital I Financial Corp. And it had the agent registered
agents. Yeah, it was the one who would get the papers to well.
I sued. Listen, listen, I ran into this man, I
ran into this I sued, well, I settled with them. So I'm
not going to say the name. But it's a major, major bank,
huge all over the country. There's one right around me here. They're everywhere,
and I sued them. And after this, I'm going to tell you
how I did it because guess what, they didn't have an agency either.
And I'm going to tell you exactly why I sued this bank. I can't
say their name, and I'm going to tell you this. I got all
the money and I'm going to tell you how I did it, because you're
right, they don't have a registered agent. Banks are special hold on go
with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay
a cent until you're content. Time for an insurance check up free, no
obligation. In comparison, call Compass Insurance paying too much your coverage at dozens
of insurance companies find out now three all three seven to seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three oh three nine two
zero sixteen twenty two all right, three three seven one three A two five
five. I was just thinking of how lucky I am to have my wonderful
wife and how she's kept me out of trouble. And the reason I'm bringing
that up is I did sue a bank. And I'm not going to say
what bank it was, but it's a very large bank. And this goes
to what uh, this goes to what David's saying. So David, I'll
bring you back up just for a second a minute, and I'm going to
tell you how to sue him. But anytime I sell a car, I
never trade cars in ever. What I do is I make sure I got
it paid off, have the title in hand. I make sure I meet
the person at their bank. When we meet at their bank, here's what
we do. Usually the cars I'm selling are way over twenty grand, so
I'm not going to I don't want twenty grand in cash. So what I
do is they get a cashiers check and they draw it on the bank.
If you get a cashiers check from someone's personal account, they can actually cancel
it. So I don't want cash. I want an actual bank cashiers check.
Do you guys understand what I'm saying. So I'm at this particular bank
and they say, no, we can't do that. We can only give
it to you off his account. And I'm going why, I've never heard
of that before. I said, why can't he withdraw the cash without actually
getting it? Then buy a cashiers check from the bank a bank check to
me? And they said, we can't do it. And I'll tell you
why. Because the guy was a numskull. He had no idea what he
was doing. He's a Saturday employee at this big bank and he's just he's
a turd man. The guy knew nothing, So I finally said, because
I knew This guy was honest buying my car, at least I thought he
was. I said, fine, then I'll go ahead and take cash.
He goes, we don't have twenty five thousand in cash. Actually it was
way more than this. This was my GV. This was a Genesis G
nine. He was like, fifty grand, fifty grand, there's no way.
At this point, I don't care. I'll take fifty grand and I'll
drive over to my bank real quick before it closes. He says, I
don't have that cash. Let me call around. So he calls around and
says, I can go to another branch about four miles away. They definitely
have the cash and they'll cash it. I get over to the other branch,
they won't cash the check. One hundred percent won't cash it. Now,
I gotta wait Sunday, and then Monday happened to be a banking holiday.
Meantime, this guy's got my car and he lives in a different state,
and I'm going, oh my god. Now I didn't think it would
happen, But what could have happened? He could have called up because it
was written on his account and say it stolen, and they would kill that
and it wouldn't go through. Now, bottom line is it did go through
and I did get paid. But I sued that bank. I sued him
because I had to drive back and forth and I know people are laughing right
now, and I sued him for the interest for four days on fifty thousand
dollars. It wasn't a lot of money. It was just to prove a
point to these jerks that were running me around like a Dann Hamster in the
wheel. Here's the funny part, though, I go to sue him,
just like David did. Now, David, I'm going to bring you back
up. And I searched everywhere secretary of state. There was nothing. So
then I started googling how come banks don't have a secretary of State? And
sure enough, they don't have to. I don't know why. I never
read a straight answer, but they just simply don't have to. If they're
national banks. If it's like a bank in Colorado and Colorado only, or
a small, small bank, totally different thing. So here's what I did.
I did not like the one guy that wouldn't cash it. I didn't
like the moro on either, but the guy that wouldn't cash it really bothered
me. So I went in grabbed his business card. Come Tuesday and I
sued the bank. I sued him personally in the same lawsuit, and then
I served him. I served him just so he knew it was my ass
that was doing it and he could hand it to his manager because I heard
him tell the other guy, yeah, we have that cash, tell him
to get over here by noon, and they knew everything was legit. But
at the very end, here's what he told me and why he wouldn't give
me the money. He goes, oh, I didn't realize Monday was a
holiday, so we're not going to get our normal money drop and we need
money for Tuesday, so I can't do it. And I'm like, oh,
that's great. So I just ran all over town and you lied to
the other guy and you lied to me. Now you won't cash it.
But that's it. I'm gonna I'm done with the story. David. That's
all you gotta do. You follow me. You don't have to sue an
individual there, sue one of the branches, and you're going to serve one
of the branches. Got it, I got it. Does that include Capital
One's cafe? Yes, that's exactly with Capital One. That's exactly who I
would sue. That's exactly and i'd have your wife go in and serve them,
because unless your wife is part of that credit card, you can have
your neighbor, you can have anybody. But yes, that's exactly what I
did in the cafe. That is what they call a branch. So yes,
okay, so use listen to me use that address. Use that.
I'm putting you on hold. I'm not going any further with the call,
but listen, David. If you need more help, email me at help
at troubleshooter dot com. I'll even email you the forms for small claims.
But you want to pick one of the branches out. I think Capital one
only has one or two. Here, pick one out the closest to you,
or in the same county as you, if possible, but if not
the closest county. You're going to fill out the paperwork. You're going to
use the branch address, and you're going to file it in the county where
that address is. That's it, simple as that. I'm going to move
on. Three oh three seven, one, three eight two five five.
Hey real quick, Dwayne. Props to Frank Duran. I love that guy.
Man, what did Frank do for you? Were you a buyer or
a seller? I was a feller. Excellent man. And tell me about
the experience with Frankie. Well, just everything Tom says about him as one
hundred percent true. And he was carollably the easiest, most wonderful experience we've
ever had. And we sold a few houses and we've never had one ghost
with smooth and he was on the ball and he did everything he said.
He's an amazing man. He really is. Yep, he'll do a free
evaluation. Hey, thanks for that, man. I know Frank appreciates it
big time as well. Let's free that up. We have two lines open
three oh three seven one three eight two five five three zero three Martino.
Frank, by the way, will do and this helps a lot of people
out guys with taxes. He'll do a free evaluation of your house. Everybody's
home property has gone up significantly thanks to our governor. And man, I'm
not going to get into that, but it's gone up crazy everybody. He's
paying so much more for property taxes. It's nuts. Frank can actually help
you with this free evaluation. He'll come out do a free evaluation pull all
the comps and hopefully it comes in less than what our government's trying to screw
us by. Hold tight, Go with a sure thing Denver's Best roofer Excel
Roofing dot com. You don't pay a cent until you're content. Time for
an insurance check up free, no obligation comparison call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now three oh three seven to
seven to one. Help. You'll think you're his only customer when you choose
Frank durand the real estate Man dot com to list your home with Remax Alliance
three oh three nine two zero sixteen twenty two. All right, three o
three seven one three eight two five five. Don't forget our YouTube channel you
can. You can learn so much behind the scene. We have a lot
of it, wouldn't you guys say? We have great conversations and I'm talking
to Kevin Caulkin, Jeffick, Jesse Schillinger. Really, I mean, what
do you think, Jesse? You're not as down? These guys are here
all the time. Yeah. I let them come because they buy pizza.
That's why the pizza that's he comes buys and eats the pizza. The behind
the scenes. You just go to YouTube dot com type in Troubleshooter Network and
you'll see us live ten to two every single day on YouTube, Facebook,
all kinds of other places. I'm building a new website and it's gonna be
really cool. It's not up yet, but it's gonna be called Turn to
Radio, and I'll put it out there turn to Radio dot com spelled anyway
you can imagine my buddy Mike Snag does for me. And on there we're
gonna have hopefully I still have got a few strings to pull. And this
is the first time Dragon's probably hearing it. I'm probably gonna have on there
a podcast that has almost zero commercials, so we're we're working through some things
we have to do with that. And then on top of that, on
Turn two Radio. If you go there right now, there's nothing there.
It's probably just some theme. We're also going to have other stuff about advertising
with us and coming on the show and doing other stuff. It's going to
be really cool. But three O three seven one three A two five five
one line open. Let's take a car question. It is car Day,
John, What the heck's going on? Man, Well, I appreciate you
taking my call, sir. I am calling actually on behalf of my parents
in law, My mother and father in law. They back back in September
of twenty one. They bought a Nissan Frontier brand new, painted off mid
mid twenty two. Then June of twenty three, the drive cheft broken half
while they were driving to church one day. Hey guys, how would that?
How does it out of you? Guys know back in the day,
I was in automotive too. I wasn't a technician, but my god,
I've never heard of a drive chef snapping in half. Are are you sure
you don't mean the you joint? No, no, it was it was
the actual drive shaft broken half, kept rotating, causing a bunch of damage
underneath. They they wound up taking the vehicle back to the It was Larry
H. Miller where they bought the vehicle in June of twenty three, and
they've had the vehicle ever since. The reason why I'm calling is because they've
exhausted every effort to one either get the vehicle back or to get this result.
I got a couple questions and maybe these guys can help me. One,
what is the warranty on this twenty twenty one, what is it got
to be thirty least thirty six? I think? So are they over I
mean, if it was something that would be covered and they're not covering,
I get that. But my question is, if it's something that would be
covered, is it still under warranty? So from what I'm told, it
was still under warranty. The problem is the length of time that they've had
the vehicle and the run around that they're getting. Well, you, you're
still not making a lot of sense. When it happened and they first had
it towed in and I'm sorry, is it Larry Miller? Yeah, I
don't think I've ever heard anything good about them. Did they give him a
car to drive? At least? Well, they're yeah, that's been part
of the This has been a whole issue. But hold on, hold on.
So when they first get it towed into Larry Miller, is it under
warranty? Is it under thirty six thousand miles in three years? From what
I understand? Yes. Now, remember I'm the sun in law, so
I don't have every bit of information. Go with a sure thing. Denver's
Best Roofer Excel Roofing dot com. You don't pay a cent until you're content.
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News. So you don't have come run anxious as fast as we can.
Shooter's gonna help coming man. This is the Troubleshooter Show. Now Tom Martinez,
welcome my friends to the only show of his kuy. We're here to
solve problems, answer questions, take complaints. Our goal is to make your
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off. I want to hear from you. Maybe you just have a question.
Maybe you're thinking, Hey, instead of trading in my car, I
think I want to sell it. What's the best way to do it without
getting ripped off? Or I want to buy a used car from an individual?
How do I do it and make sure they actually own the car.
Any question like that, in fact, almost any legal question. We have
bankruptcy attorneys, personal injury attorneys, we have real estate attorneys. We have
attorneys of every everything. I mean everything, I don't know how to put
it. And they're all on referral list dot com. Fridays. We like
talking about cars, and John called up with a very interesting question that we're
going to go back to. I have never heard of a drive shaft breaking
in half, but Jesse with Honest Accurate in Colorado Springs brought up something interesting
that it could have been. But first I want to tell you about Compass
Insurance. Compass these guys can look at your deck page from your current policies,
whether it's automotive, whether it's correct odds keepers, if you own a
shop like car Friday, maybe it's workmen's comp maybe it is your homeowners.
They can look at any of your insurance with the exception of health insurance,
and they can compare it to up to forty other companies. Make sure you
got the proper coverage, and that's very important. The people in the Boulder
fires, thousands of people were well ninety five percent of them were well under
insured. You got to make sure the coverage is there on that dwelling as
well. But Compassinsurance dot Com. Check them out please. I have personally
used them for ten years plus. Every year they shop for me and make
sure I'm covered correctly and try to save me money. It's a great company,
Compass Insurance dot Com. Now I want to jump right back to this.
So Todd, we're kind of getting the information second hand, meaning he's
calling and I'm sorry, Yeah, it is John, not Todd. So
John is calling on behalf of his wife's parents, and he said they had
a twenty twenty one. They bought brand new Nissan Frontier. Everything was fine.
Then all of a sudden, they were on the weighted church. Am
I the only one that picked up on that? Yeah, they were on
the weighted church and the drive shaft, according to him broken half. Now,
Jesse, you said something, get on that mic and you showed me
a picture. Is that actually from a Frontier? Yeah? Yeah, So
describe to everybody what what what you're thinking. I was thinking that the carrier
bearing, which is kind of in the middle of the drive shaft, broke
broke, and then that's where it would flopp because the drive shaft in general,
guys, is made of what steel? Yeah? So I mean something
like that breaking would have to be I don't even know how it could after
two years, have to have some sort of impact, or that it should
have been a noticeable vibration because that metal was coming apart. But even on
an impact, I mean, I get it. If it's huge, anything
could happen. But generally, if you impacted it is steel, it'll throw
it off balance and it'll drive. Yeah, but my god, to actually
break in half? Do you guys think Jesse's probably right now? So I
want to go back. And here's the question, John. It has been
sitting down there at Larry Miller since June. Now what are they saying?
Why can't they fix it? And is your let's say, they're not going
to cover it under warranty for whatever reason, whether that's right or wrong.
Are your in laws willing to pay for the repairs? So while we are
on break, I did get confirmation that it is under warranty, got it?
All of this is under warranty. What they're saying is that there was
so much damage caused by this one incident, yeah, that that it's taking
this along to fix all of it. Under normal circumstances, I would think
that this is okay. Well, hold on, that's this isn't nearly as
bad as I thought. This conversation was going to go to. Have they
given them a vehicle to drive, since they've given them multiple vehicles part of
the problems. So they've given them multiple vehicles, and what happens is so
my father in law in March of last year had a heart attack, his
second since they bought this vehicle, and this heart attack really kind of messed
him up. He actually died nine times. Oh my god. Yeah.
They were able to bring him back each time and a whole lot. I
just got to ask you about that. I mean one of the times where
they brought him back, I mean was he was he at the house and
then the ambulance came out and they brought him back. I mean, kind
of tell me the scoop. So I was. I was actually with him
when it when it happened, he was looking pretty pale, uh, kind
of getting sweaty. I asked him, are you are you feeling okay?
Uh? He said yeah, but he was getting kind of nauseous. So
why don't why don't you sit down and then you know, his wife,
my mother in law, recognized that that was one of his symptoms. So
we uh got a hold of the urgent care right down the street. They
have a life flight landing pad there. Wow, they wound up life him
from there to North Suburban. Oh my god. In the helicopter they he
coded, I want to say, six times, and then at the emergency
room he coded another three times. Man, I am so sorry to hear
that. How's he doing now? He's doing okay. But this is why
I'm why I'm actually there, because he's he's really struggling with emotional issues now
because of this, you know, he's well, I'm not going to be
able to I'm not going to be able to. Here's what I think I
can do for you. I'm not going to be able to sell them because
of his health stuff, you know, like they're causing it or anything like
that. But what I can do? What kind of vehicle does he need
until they get this fixed? I mean, I don't know how much damage
is there. We're going to have one of our deputies look into it and
figure out what's going on. But what what if they can't get it fixed
right now? What kind of vehicle can they put him in that he'll be
happy with till it is fixed. Here's here's the thing. They've been happy.
They've been fine with the loaners that they're giving them. It's the run
around that they're getting that is really causing it to the issue. They have
a truck. They own a truck that's sitting in this place that's broken that
they're they're being given, you know, all kinds of explanations as to why
it's still there. Yeah, they've talked to managers, they've they've gone up
the chain with Nissan, and they've never they've not gotten a direct answer as
to why they don't have their truck or another permanent truck back. They keep
getting these long it's been a long time. Yeah, yeah, I agree
with you, June. I mean we're coming up on a here. Hey,
Deputy Doc. I know you're listening on YouTube. Would you reach out
to these guys. Just put up on YouTube. You're going to get on
it. Kelly's going to email you all the information. So here's what we're
going to do, Deputy Doc. Reach out. I agree one hundred percent.
They bought a brand new truck. They haven't had use of it because
of a warranty issue. Now for coming up on a year and either trade
them out of it or not trade them out of it, either getting them
a different truck. Well, you would have to trade them out. The
vehicle's two years old. Either do something that makes sense and that's fair,
or get the thing fixed or at least give us a time. So Deputy
Doc do that. So what I want you to do, John is just
hold tight, all right, and we're going to give this to Deputy Doc.
You have to give a lot of information to Kelly, So hold on
and then Kelly. The other thing I would like from there is the buyer's
order where they actually purchased it. Speaking of that, did they purchase it
at Larry Miller? Yes? They did? Good good, good, good,
good good. I mean Larry Miller should be doing something. I mean,
I don't know what the circumstance is, but it's got to be better
than sitting there a year. I mean, if they can't be fixed,
it can't be fixed. Hey, what I when we were on break,
I called my mother in law. She said that it's not just this whole
drive chef issue. It's the damage that was caused by no, I get
it. I get it because when that thing came apart, guys, I
mean it just banged up everything. Absolutely, I'm sure it did. But
still we're talking a year. Yeah, you could rebuild the whole truck of
the year. You could literally build the truck in a year. So that's
the problem here. Their warranty is now gone. Yeah, well that's something
else. It's gonna have to be negotiated. Maybe they put on an extra
aftermarket warranty through Nissan or something. That's a good point, Jesse, because
yeah, you know, the rest of their warranty is gone. They get
this back and the engine goes out in five thousand miles, they're going to
say you're out of warranty because you're past the three years, which would be
a bunch of bs because it's been sitting in your shop. Good point,
man, I'm glad I thought of that. Everybody. Hold on go with
a sure thing Denver's Best Roofer Excel roofing dot com. You don't pay a
cent until you're content. Time for an insurance check up free, no obligation.
In comparison, call Compass insurance paying too much your bridge at dozens of
insurance companies find out now three oh three seven seven to one. Help.
You'll think you're his only customer when you choose Frank durand the real estate man
dot Com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two. All right, three oh three seven one three eight two
five five three oh three Martino. Hey, we've got good news. My
understanding, and tell me if I'm right, we are going to have the
owner Kelly Uh. I'm working on it, mister Appliance at Parker. I
can't wait to hear his side of the story. I want to get Tom
back up. At the same time. Tom called in a couple of days
ago. I'm not going to recap the whole thing, but basically, according
to I think it was Tom, he spent sixty seven hundred dollars with mister
Appliance. They couldn't fix his uh Viking refrigerator properly, and then finally he
had to call someone else after they were out nine times, according to the
caller, nine times they couldn't fix it. We tried to reach out to
him. I personally tried to reach out to him, and finally we got
a message back that was kind of weird on our voicemail. But basically they're
saying, we don't want What did the message say, by the way,
Kelly from corporate? Well, I don't believe it was from corporate. I
believe it was local and it was a customer service representative, okay. And
she basically said that she had received the multiple things that were going on with
Tom, and she left a message and it was very cordial and actually very
cordial. Now, when did the owner call? When does he want to
come on? Well, we're working on that right now. I love when
businesses come on. I'm hoping they've got a completely different side of the story,
because here's what the consumer said. Mister appliance to Parker was out nine
times, and I saw the invoices, okay, And what the invoices basically
started off with the refrigerators making a noise, and they went through different things,
and every invoice seems to point back to it still making a noise.
And they kept selling them things after things after things. But what really bothers
me is after nine times sixty seven hundred dollars, then according to Tom,
they started ghosting them. They wouldn't talk to him, They wouldn't do anything.
He had to call another company out. The other company came out,
fixed it for around four thousand in something and basically had to redo everything they
did. That other company, according to Tom, said they didn't use the
right parts and they should have never have pulled the Viking refrigerator out from the
wall. You can access everything from the front, and the labor wasn't proper
according to the other company and what Tom said. So I'm dying to figure
out what's going to happen there. Now where did we leave off? Guys?
We put Deputy Dock on that one. Now, let's go to Steve
Moss. Actually, hold on, Steve. I'm going to go to Tony
first. Tony's been holding forever. Sorry for the long hold. What's going
on with you, sir? Hey, I think I'm getting ripped off.
I am calling from Pueblo and I was Safegoat, which is part of Liberty.
Yeah, and they said the rook so then got the roof done,
and then after he left he sent me stay in paperwork that they were going
to cover it. I have a thousand dollars reductible. I have a separate
garage and patio from my house. So I pull into my garage. I
walked out of the garage into my patio. Then as I deep my patio
heading toward the house, that twenty four foot of what there was all soaked
and wet, and so I called him the praiser. He never called me
back. Then I sent him pictures and I sent him a method saying,
hey, you didn't mention any of this, is it covered or what?
So then I just we see paperwork yesterday saying that they're not going to cover
that. They're saying it old damage and it comes out to twenty four hundred
dollars. And I don't I'm calling for advice. Do I have any recourse?
Yeah, you want to call Matt over a Paragon services. You want
to get what's called a public adjuster involved. He's going to come out and
hold their feet to the fire and get you every dime you deserve. Man,
I'm calling from Pueblo. Is that going to be a problem. No,
not at all. In fact, Matt is in Colorado spring, so
I mean, but he's got Yeah, No, it's not going to be
a problem. It's simply not going to be a problem. I have a
pen hold on here. I'm pulling up his number as we speak, Paragon
Services. You ready, Man seven one nine seven nine seven two six zero
zero twenty seven seven six zero zero twenty. That's right, And is Matt
with Paragon Services? Yeah, Matt with Paragon Services. All right, Yeah,
that's it. That's what you need, though, you need a public
adjuster for people that don't know what a public adjuster does. Is the insurance
company as their adjusters that fight tooth and nail not to give you anything.
This is a public adjuster that'll work for you. They're going to figure out
every bit of damage that that storm caused, or the hailstorm or whatever it
is, and they're going to get you every nickel. Man. So I
appreciate your calling. In fact, what I really like about your call,
Tony is this You probably helped a lot of other people out there that think
their insurance company isn't doing the right thing right now, now they know what
to do as well. You can call Matt at Paragon Services. By the
way, you can find Matt at referral list dot com. Now, Steve
Moss, what's going on, Steve? How you been doing? Man?
Yeah? Am I going to get you out to the dry some of my
extra beers you haven't had yet. I know, I'll get out there,
Susanna, and I'll get out there. When's the racetrack open the first part
of May? Now they you know, I think it will be Earth Date
in the April. You know, I have to look at the schedule.
I actually do their advertising. Oh cool, So they just sent me a
schedule. I didn't look at it yet. My main race is going to
be Father's Day weekend. That'll be my sponge. I sponsored the Pure Stocks,
so they they let me take my tent out there and sell stuff,
and they also sell my stuff on the stands. Blood Orange is the highest
selling beer out there, the punk rock Blood Orange Wheat. But hey,
the reason I call it mark. I wanted to plug a couple of year
guys. You mentioned Frank Duran. You know this guy. I have not
used him, And when I was looking for a lawyer, I ended up
using Brad O'Brien that which did a great job, you know. And uh,
Frank is one of the ones that helped me direct there and Tom and
anyway, but he's not like a few weeks back and forth trying to help
me out. I really got stumped on Weld County. It was taken three
years. This guy knew I was probably never going to use him for anything.
He just you know, he'll he'd call up and follow up and say,
hey, see do you find anybody on He's a bubble bah. This
guy, his his character. I know he must run his business excellent because
he as a person, he's a class act. Yeah he is, man,
he's uh yeah, I like how you said that too. As a
person, he's a class act, and he absolutely is. He's a great
guy. But even going a step further, his negotiating skills are unbelievable.
Man, I wouldn't want to be on the other side of the table.
Now. You also put up here what did Brad O'Brien do for you?
You know, he ended up writing it all up, you know, to
split the land and he did it you know where. You know, lawyers
me are expensive no matter what, but he was cheap compared you know,
he was affordable. I'll say, come compared to other ones on price.
He did a good job. He is right on the ball, super professional.
You know he really you know, speed of the whole thing up amazingly.
I mean, you know, so he did you know, I could
go on there. The whole bunch of associates you guys work with, I
could plug it. Yeah, they're great. They're great anally. And I'm
going to give you I wanted to mention something. I have a go ahead.
I have a new beer coming up. What is it? A new
beer come up? I'm gonna brew here in the next few days. It's
a mango logger. Wow. So it's called sweet Sweet Mango of mine,
Sweet Mango. I love I love the different I love the different ones you
have up there, and we look forward to getting you back in stage.
I'm going to give Steve a plug. The tree farm Man. That's him.
He did our intro song. This guy has done a ton of jingles.
If you're a company out there, just look up Steve Moss if you're
looking for a jingle. Really cool guy, very talented guy, and he
loves brewing beer. These days, he's got a big breweries putting together.
He's some liquor stores. Good guy. Thank you, Steve. Look,
we're gonna take a quick break. Mike's got an issue on car insurance,
Oliver's got a engine issue and a lot more. Right after this, go
with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay
a cent until you're content time for an insurance check up free, no obligation.
In comparison, call Compass insurance paying too much your coverage at dozens of
insurance companies find out now three oh three, seven to seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three oh three nine two
zero sixteen twenty two. Sorry for three zero three seven one three A two
five to five. We have two lines open if you have any questions we'd
love to hear from you. Is car Day, We've got two car questions
up, Mike and Oliver. I'm going to let our guests decide your first.
Go ahead, pick Kevin, Sean or Mike or Oliver. Mike,
Mike, what my friend is going on with you? What's your question on
insurance? Yeah, that's not a problem. It's just a question classic car
insurance. There's a ton of companies out there, like Tiggerty and Grundy Sure,
And assuming all the coverage is the same, is one of those better
or worse one to avoid or just a regular carrier better? You know what
I want to do. I want to get on Compass insurance. There are
insurance experts, so I assume you're looking at some form of stated value,
right, correct? And let's ask them that. I don't know, but
if anybody knows, it's going to be Compass insurance because that's what they deal
with. So Kelly, let's try to get them on. I'm going to
put Mike on hold. Three OZHO three seven one three A two five five.
Either of you guys ever owned or all three of you? Did you
guys ever own a class sick car? Oh? Sure? I mean were
you insured it? It's stated value? I never had request nothing that nice.
Just my motorcycle. You're always working on them, and I'm talking that
stated value, Jesse, it is now why is that? Do you customize
him? Correct? Yes? I have about a thirty thousand dollars motorcycle.
So how much was the base bike? What is it? A Harley?
Yeah? Five grand? So you paid five grand for it? Yeah?
And now it's worth I mean, cat, what do you do to a
bike to bring it up to twenty thirty thousand dollars? A lot like,
what though, give me an idea, Peyton Rims, We've redone the engine.
I've got every piece of it. It doesn't even resemble the stock bike.
No, it's it's it's a lot wow. And it is stated value.
Yeah. So then when you go to the insurance you just you talk
about what the value is. Did they come out and look at it?
Yep? Correct, they have pictures of it on there. Let's get those
guys up. I'm dying to see what Compass says which company is better for
stated value? And then Oliver, what's going on with your engine? I'm
to perplexed here on what to do. I've got a older truck with seventy
excuse me, a two thousand and eight Silverado. It's got a three point
fifty motor, it's got two hundred and twenty three k miles, and the
teams I had it analyzed and they say it's misfiring. And so I guess
my question is what should should I get an engine rebuilt? Or is it
better just get another engine or just go get another car? Guys jump,
well, what's the reason for the misfires? The first question? That's where
you got to start. I mean it could be simple as spark plugs.
Excuse me, the misfires can be something as simple as spark plugs. But
you're looking to go dump another forty grand into a truck. Yeah, I
thought exactly. So I was thinking of taking it to a mechanic that I
use, and he did that once before and it turned out to be just
that it was a spark plug issue, and that seemed to work okay.
But it's still when I come up to like a stop sign or a light,
all of a sudden the car dies and then I have to wait a
few minutes. I got to put my mercy lights on and then it starts
up again. But it as it goes down the road or it goes up
a hill, it just doesn't have that compression. I would still get a
check though. Where I'm at do I I would still get a checked or
have them do a compression checker. I mean, there's so many things that
can cause these issues. Don't just assume that it's the motor right away.
Well I did that. I did a compression test and they said, it's
just you said it's working about seventy percent. Can say? Is that across
the board? Though? I guess that I'm not a mechanic, you're a
construction guy. And that's tough without having all those answers. Because if it's
one cylinder that's working at seventy percent and all the other ones are at ninety
percent, that's one. But if the whole engine they're saying is only at
seventy percent, then at least they're going across the board the same. I.
You know, without having that information in front of us, it's a
lot of unknown answers. Well, I already called because I'm tired of this
truck dying out at traffic light. Why don't you bring it to a different
place, a different mechanic. It sounds like they just don't know what they're
doing. Man, I'd hate for you to buy a new engine or do
something silly. Correct, I concur I don't know. I I've talked to
your guy there on Shardan Auto TechEd and that's Kevin. He's right here,
man. Yeah, I've been over there and he uh, he was.
I was just priping out in and this is what I was doing. And
he told me it'd be about ten thousand for a new engine, rebuilt and
installed. Yeah, is that about right? Or what is what is oh
wait, Silverado, right, Yeah, that's a CREP motor for four year
unlimited miles warranty. Yeah, so you'd have four years unlimited miles warranty on
that. It's not like a used engine, but whether it's worth it or
not? Okay, Well, let's oliver. What do you do with your
pickup? Let's get real real quick. Is it a work truck or what?
I use it just for work? Okay? So how much if you
had to go if you had to go replace that truck, what would that
cost? Roughly? Uh? Well, if if I got a used one,
it'd be in the ten to twenty thousand range, okay, maybe ten
fifteen years old. Or if I buy a new one, it could be
fifty thousand plus okay. Or you can put ten thousand into this and have
a brand new motor or a rebuilt motor. When you say a great motor,
is that rebuilt right? It's rebuilt yet? Yeah, but it comes
with a four year unlimited miles warranty. Yeah nationwide. Yeah, so you
would have a nationwide warranty for four years unlimited miles for ten grand compared to
spending thirty to fifty And then if you went out and bought a used oweight
or a twenty ten with high mileage, you might end up putting a motor
in anyhow. Yeah, in this truck I have, I've also put new
brakes on, I've got I've had new alternator installed, a new battery installed,
I've got new tires. And these are all things you may potentially have
to do with the next used vehicle. Yeah, you might. That's the
whole point. So ten thousand, you know what else? So let's talk
to the other side of this. How many miles are on it? Twenty
Did you ever do a transmission? I noticed when I go down the road
and this thing dies out and it comes back, the compression builds up,
the transmission jumps, and I don't think there's anything wrong with the transmission.
Maybe it's because of what's going on with the issue. Is it an automatic
or a manual automatic? Okay, Jeff, As long as there's engine problems,
yes, you can get transmissions that seemingly malfunction. They're going to be
reading information on the way that that engine is performing. It's trying to respond
to it. Got it all right? All right? Cool, cool,
cool, that's about it. Man. So I mean you can have it.
You know what, maybe Kevin, you really can't eyeball a transmission though,
Can you fucking look at one? Nah? Sush it? Oh shuesh
it. I get it over to Kevin. I mean, if I was
in your position and you don't want to buy a new vehicle, well for
ten grand, all the other money you've already put into it, and then
Jeff, if he did need a transmission, say, I don't know X
amount of time down the road, what are we talking. I'm assuming we're
talking about a halftime in eight He's probably a four L sixty E, so
you know, low side is probably about seventeen hundred high size probably about thirty
six Okay, so I mean you might have another thirty six hundred bucks at
some point, and then you have a brand new power train. What another
engine cost? He just said ten grand? You said it right, Yeah,
I mean, if you want a good one, I mean, if
you want a good one with a good nationwide warranty, it's going to be
ten grand. I'm not saying you might not be able to pick up a
used one for five, but you could be in the same boat you're in
now. And that's with all new hoses, belts, radio. They call
that the installation kit, whole thing. Yeah, I mean all your belts,
your hoses, all of it's going to be replaced. Man. All
right, thank you very much. You're welcome. Man, I appreciate the
call. Three oh three seven one three eight two five five. You know,
it's one of those circumstances that's kind of rare because it's a pickup and
he uses it for work. If that was like a little Toyota Corolla or
a Hondai with two hundred and fifty thousand miles, I tell him to buy
a new car. I wouldn't tell him to put a nickel in it.
But when you talk about these pickup trucks, for the life of me,
why are they so expensive? Now? Do you guys remember what like Inn
F one fifty was what fifteen grand for the base model? Not no more?
Yeah, I mean there's there's f one fifty. What are they called
platinums? They're one hundred thousand dollars long. Isn't that crazy? It is
crazy. You bought a nice one from ROLLI back in the day of Chevy.
I got real lucky on that one. Actually, why why why?
Well, I mean well the story goes. I mean I was actually,
you know, like I paid my very last Alimoni Penman Yoh, so I
didn't know that, bro. I decided to treat myself and the next day
I went out to buy a truck and I was going to order a half
ton with all these accessories that I wanted. Well, GM had this three
quarter ton diesel on the lot because they had it in town for a show
and they didn't want to take it home, so they told Ronie to get
rid of it. So I got it for about twenty five hundred dollars more
than I could buy a half ton for it. Oh wow, And it's
probably because of COVID. It's probably worth more than you bought it for.
It was probably close to it. Yeah, yeah, that's crazy. That
happened during COVID. I had a couple of cars. My daughter got rear
ended, car got totaled. The insurance paid me more than I bought the
car brand new for, which was absolutely bonkers. Wait, Charlie's got a
comment on that. Hey, Charlie, what is your comment on that truck
issue. They're just kind of wondering if the stalling at the stop light that
sounds like a like a torque converter staying locked up. What do you think,
guys, it's possible, it's generally not on that issue because there's actually
no feed to the torquerverter clutch on the four to sixty e in first gear.
Yeah, it sounds to me more like it's not like it's losing field,
but hold something's coasting into a stopl They would have to be mechanically locked
up, and then which case it would do it every time? Okay,
hey, appreciate it, Charlie. I like people at least thinking of how
to help people. Three oh three seven one three eight two five five.
We're gonna have some lines open, Kelly, free up whatever we can there.
We got Brian Burns with Compass Insurance. He's going to be coming on
right after the break and we're going to talk about stated value right after this.
Go with a sure thing Denver's Best Roofer Excel roofing dot com. You
don't pay a cent until you're content. Time for an insurance check up free,
no obligation comparison call Compass Insurance paying too much your coverage at dozens of
insurance companies find out now three oh three seven to seven to one. Help.
You'll think you're his only customer when you choose Frank durand the real estate
Man dot com to list your home with Remax Alliance three oh three nine two
zero sixteen twenty two. All right, three oh three seven one three eight
two five five. That is a phone number you've been ripped off taking advantage
of. Now I want to go to one of our experts on referral list
dot com, Brian burns Man. I've known Brian forever. He shapes our
insurance wos Anaze every single year's shops U gosh, a lot of people's.
They do commercial policies, they do individual they do everything. But Brian,
here's my question. Stated value. Now we all, well, for the
most part, we know what stated value is. But explain to people what
is stated value policy is on a classic car? Well, stated value you
would never want on a classic car. Stated value is really just used to
determine a rate. Whenever a vehicle has a value that's you know, like
if you have a vehicle that's been date since like nineteen eighty, the ven
will pull up the value For insurance companies and then they derive a rate off
of that value. Well, when a car falls outside of that, when
it doesn't pull up that information, then you have to assess a value in
order for the insurance company to get rates. The problem is that people hear
stated value and they think that if something happens to my car, that's what
I'm going to get. But that's not true. The way an insurance policy
reads is they will pay you aided value that you've used or the actual cash
value at the time of the loss, whichever is less. Wow. Okay,
so how would you so give an example where that stated value policy could
backfire on somebody. Let's take Jesse and the reason I say, Jesse's sitting
next to me. He's got a motorcycle he paid about five grand for and
he's got a stated value policy of thirty thousand because you know, they bored
out the engine and did new rims and tires and just all this different stuff.
Yeah, so at the time of loss, what they would do if
it's truly stated value and I'll tell you the difference in a minute. But
if a truly stated value, what they'll do at the time of loss is
figure out if they could see other motorcycles of like value that are selling for
much less. In otherwise, in the words, he could go buy and
pay less than what that stated value, and that's all they're going to give
here, I got you. So if they can find a comp they would
actually only pay them what that comp is if it's less. But if the
comp was more, it's not going to go above that stated value. That's
right. It's a limitation more than anything. What people want when they want
to get an established value. In other words, the thing, well,
hold on, let's bring up this. We're going to run out of time.
Here, can I hold you over? We're going to go to the
music. Go with a sure thing Denver's Best roofer Excel Roofing dot com.
You don't pay a cent until you're content. Time for an insurance checkup free,
no obligation. In comparison, call compass insurance paying too much your coverage
at dozens of insurance companies find out now three oh three seven to seven to
one help. You'll think you're his only customer when you choose Frank durand the
real estate Man dot com to list your home with Remax Alliance three oh three
nine two zero sixteen twenty two. Yeah, ripped off bad news who you
don't have come run in just as fast as we can. Shooter's gonna help
coming. This is the Troubleshooter Show. No Tom Martinez. Welcome, my
friends to the only show of it's kind. We're here to solve problems,
answer questions, take complaints. Our goal is to make your life a little
bit better. You've been ripped off for taking advantage over maybe just have a
question. That question could be regarding anything, maybe a bad landlord, maybe
purchasing commerce property, maybe insurance, which we're going to talk about in a
second. But today's also car Day. We've got three experts in here that
know so much about cars it's incredible. I got Kevin Colkin shared an Auto
Tech. You hear him on the air all the time. You Also,
to my left side you have Jeff Vick Kimber Transmission. He's with us all
the time. And then Jesse Schillinger from Honest Accurate Auto in Colorado Springs.
He's been with us. My goodness, you've been down to the show at
least twenty times over the years, but you've been with us well over five
years. In fact, ever since we got on KRDO, I think you've
been with us. YEP, that's one of our affiliates in the Springs.
They do great work. They've helped the show out a lot. So here's
the bottom line. Any car questions three zero three, seven to one three
eight two five five three oho three Martino, just give us a call right
now. Two lines open. Now. I want to go back to a
conversation we were having with Brian Burns, and I want to bring up the
guy that called in. His name is Mike, So, Mike, you,
You and I were both talking about stated value, and up until I
got Brian Burns on, I figured that's the way we wanted to go.
But I want you to explain to Brian right now what you're trying to ensure
and for how much. It's a sixty six Chevelle. And I had it
appraised, I don't know eight years ago, and it came in at sixty
thousand and as a review on my insurance, and it seemed a little low.
So I got it appraised again and it came in into over one hundred.
And I just want to make sure uncovered if there's if I'm in an
accident, or maybe if one of the specialty companies would be better to cover
that. So, Brian, help us out here, what would his best
option be asking whatever questions you need, because there's a lot of people out
there that don't even understand stated value or when they need it. Yeah,
and so what I would tell you a stated values on what you want here?
What you want what you call agreed value. So a greed value is
different than stated in the sense that you agree upon a value and in the
case of loss, that's what they pay you. And to your point caller,
you're I think a specialty company would be best for you in this situation.
I'm assuming this is not a regularly driven car. It's like a pleasure
use car. Yeah, I maybe put fifteen hundred or two thousand miles a
year on it. Yeah. So a company like Haggardy is something that specializes
in classic vehicles and their policies are agreed value. So that's I mean,
so that's what you should be doing. Yes, that's the route to go.
Is there any way to ensure a vehicle Let's say I have a vehicle
that I think is worth one hundred thousand dollars Brian, but I mean it's
not necessarily worth that. Can I pay extra money to ensure it for one
hundred thousand or it's always going to go back to real comps. Yeah,
so in most insurance company, I don't know any insurance company will let you
ensure a vehicle for more than it's worse. Well, interesting enough, you
guys do my I'm sure this is completely different, but I do remember this.
You guys do my RV policy, and my RV policy was for a
dollar amount. I was my understanding. Am I wrong in that? Nope?
And so a lot of RVs are stated value in the first couple of
years that you buy them, replacement value YEP, or replacement that's right.
Unlike cars, after a certain time, it balls off and goes to actual
cash value though even on rbs. Yeah, hey, speaking of that stuff,
is there any automotive policies, not RVs, but car policies, truck
whatever, that actually have that free replacement or like you get a brand new
one the first year. Is that even a thing? There's Yeah, there's
companies that offer a an endorsement on a brand new car that you and get
replacement value, and exactly what you said, it falls off after I think
if you have it on there from the get go, it falls off after
three years. Wow, Mike, you got any other questions? I think
that's it, and let's he knows. I know he mentioned Haggarty that there's
a ton of those guys out there. Are there any that are better or
worse than Yeah, Brian, is there any that have horrible reputations? And
any that you've had great luck with? Haggarty is who we usually use just
because they're They're one of the most well known companies out there for classic vehicles,
and in their rates are fantastic. I mean, you can you can
get really inexpensive insurance for nice vehicles. Mike, where have you found rates
bouncing from the companies? Did you find Haggarty less or what they were they
were? I've only gotten two quotes, but they were right in there.
They might have been a little less. Yeah, I would trust. I
would trust what Brian says. Brian, can you shot more than Haggarty or
is that the only one you used for these kind of We have a couple
carriers, but that's who I would go to first. Okay, a classic
vehicle like that, I'd take, Mike, I'd listen to him. Man,
this guy's been in the insurance business forever. And on top of that,
if you ever did have a problem, if something happened to that car
and you had to argue that stated value, I guarantee Brian would go to
bad for you. So you might even want to call him up and have
him shop around. But I mean seriously, Mike. And then while you're
at it, like I tell everybody, send them over your deck page on
your regular cars homeowners. He could save you money. Make sure you're not
under insured. The name is Compass Insurance, Brian Burns. I appreciate it.
You can go to the insurancehelp Center dot com to get all of his
contact information, or you can call Compass at three h three nine ninety six
nine thousand. Man, this guy wants to know about electric cars. By
the way, we got we've got one two lines open. You've been ripped
off taking advantage of you Know. What I've noticed lately is the twelve to
one o'clock hour is our slowest. Then it picks up like crazy from one
to I wonder why that is? Why is that what people are eating?
They're going down the lunch they're literally eating. Yeah, it's crazy, man,
it's crazy. Tom and I have talked about that Jim, what is
your question on an electric vehicle? Yes, yes, Jim. Well,
I guess Jim didn't know how to use a phone. Jim, please feel
free to call back three zero three seven one three A two five five.
I'll tell just some good, bad nuglies. I've been driving. Well,
I'm sorry, who said what? Oh? Hold on a second, hey,
Jim, go ahead, Matt. Uh, yes, I'm calling about
electric vehicle, Yes, sir. And I was wondering, like when you
take them in for uh service. I was wondering how much would a service
charge be and and if it is like a regular gas where if you have
a spot club that need to be changed and you need to wait? No,
no, I like your question. I mean for us in the room,
it's kind of a basic thing. And I'm gonna let these guys chime
in. But electric's totally different. Man. I've had our electric vehicle for
how long have you had a babe? Like a year? Maybe? Yeah?
There is no real there's a couple of things about electric cars, and
all I can talk to is about Tesla because that's kind we on. So
there is no maintenance, I mean there really isn't you know. We checked
highre depth. I don't think I'll ever put brake pads on it because it
kind of slows down on itself. If you've ever driven one, I don't
know of any maintenance. Now there is what they call recalls, and everybody
is seen where all of a sudden, on the news it'll say Tesla has
eight million recalls. And it's so unfair because because if you have a recall
on a Ford or a Chevy, or any gasoline motor or hybrid for that
matter, what that generally means is you got to bring it into the dealer
and they got to check it out on a safety recall. Tesla is completely
different. I'm not saying that never happens, but generally every recall you see
on Tesla, everyone I've ever seen, and I've seen a ton of them
since I've owned it. It's a software update and you have no control over
it. You'll just be driving and it gets updated, and next thing you
know, your car's a little different. I'll give you a good a good
thing. If I put it on autopilot and take my hands off the wheel
for a certain amount of time, it'll yell at me and want to take
itself out of autopilot, which it will, and then it'll penalize you by
not allowing you to use autopilot till it comes to a complete stop and you
put it in park. Then you can go back to driving, say it
a stop sign and use autopilot again. If you go too fast in auto
pilot, if I go over eighty five when I'm an autopilot, it'll just
it'll God, it's crazy, red lights everywhere, flashing on the dash,
babe, bpep. And then it punishes you. It says, no more
autopilot till you stop. So some of the updates have been because of autopilot.
The last one was this. It used to be x amount of time
with your hands off the wheel, it would start this process. Now,
depending on how fast you're going, it's almost instant. All of a sudden,
if I just take my hands off the reach behind me, it'll start
bitching. Where before that update I might have had twenty seconds. So when
it comes to recalls here, but going back to the caller, there's no
And tell me, guys, can you think of any maintenance I would have
to do. I'm thinking I don't remember anybody telling me any maintenance when I
bought the car or picked up the car. I don't even know what I
would do other than inspections for suspension breaks that kind of thing. I mean,
there's really noth what you can do, and that could be in the
manual. But once again with Tesla, it'll just pop up on my app
if there's something I'm supposed to do. It'll say, hey, there's something
you're supposed to do. So Jim, there really is nothing there. What
other questions you have on electric cars? There is no oil change. Like
Kevin said, you might check the brakes, but I can't imagine ever putting
brake pads on a Tesla. I'm sure it's happened, but you never use
the brake once it needs to be a line and it still has a suspension
and things of that sort of thing. I agree with that roads you have
to maintain that. Yeah, yeah, I agree with that. But Jim,
what other questions you have? Are you thinking of getting one? Yes?
I was thinking about getting one. But when you come to like you
said, the suspension and wheel alignments and stuff like that, how much would
would that actually call? Well? I would think, do you not have
specs? I mean, I'd never thought of this before. Do you have
specs on Tesla? Yeah, so you wouldn't charge anymore for a Tesla for
an alignment. They're right in their cars. Yeah, it's the same price
you'd pay on anything. Oh okay, so what what tell me why you're
asking these questions? Or are you looking at buying a particular vehicle? Yes,
I was, ma'am. My wife was thinking about buying an electric vehicle.
Okay, but we wasn't sure on some of the cross that afterwards went
like when you buy a regular car, then these other little things jump up
and and I was wondering, how much would that uh call and uh like
jasoline vehicle, if the spot plugs, I just need to go. H.
You probably could wait a little bit and then get that done. But
with electric vehicle, if something come up, wheel alignment, something was wrong
with the engine, with the battery, something, the price, that's what
I was kind of one that would be an astronomical price during the battery fixing
the battery. If they say, well you need a new battery, guys,
that's probably the largest expense on that car. But depending a lot of
them, not just Tesla, I think a lot of them are seven or
ten years on the battery. Yeah, and how much would a battery cost.
That's going to depend on the vehicle you choose. I don't think you
would. I don't think you'd do it. Maybe, I mean, I
really don't. I think I would get rid of my electric car well before
the battery was at a warranty. But that's just me, man. But
you could cost I think my battery for the long range model asses, I
would bet every bit of thirty thousand, twenty thousand ago five to twenty thousand,
depending on your model. On the Tesla, yeah, so twenty grand
man. Oh, but you're talking Tesla, that's ten years. That's ten
years. It claims between ten to twenty you'll have to replace it ten to
twenty years. And here's the thing with batteries, I'll say this guys.
So how their warranty works is if I don't get eighty percent, that's when
they consider it a replacement under warranty. So if you're running, if your
battery after a year the capacity was one hundred percent and now you have the
same but only ninety five percent, they don't replace it. It's got to
drop a low eighty. So just thinking of a battery in general. When
Jeff says ten to twenty years, that makes sense because a battery, once
it's out of warranty, you say, year fifteen, you might only get
forty percent capacity, but it still works one hundred percent, just like a
phone battery. How many of us has owned a phone in the couple of
years go by and your iPhone now is twelve hours instead of two days.
Yeah, yeah, it's kind of cool though, if you guys don't want
to buy gas anymore now? Tesla I like the Model Less just because of
the speed, But that's a totally different thing. Man Hondai, what do
you guys like as far as electrics? I mean, really, all everybody
really knows is Tesla. I mean, do you guys have any comments on
him? I prefer the Cummings myself, the Cummins Electric. Yeah, pulling
a big skidster behind you with that electric. I had a friend Tony.
He owns He used to be garage kings, but now it's what is it,
Suzanne? You remember elite garage, so elite garage flooring. He waited
a year a year to get his f one fifty lightning? Is that what
they called it? So? And it's supposed to be able to run your
house and all this really cool, supposed to get pretty good. He hooked
up his trailer. His trailer is a enclosed trailer that's made I don't know,
twenty five feet tops, maybe twenty feet, it's not that big.
And he's got all his buffers and sanders and stuff to do garage floors and
the coatings. He would get listen to this, he'd get twenty miles pulling
it twenty miles. He ended up selling it after waiting a year and buying
a truck. So there's there's a lot of reasons not to buy an electric,
especially a pickup. You got any other questions? Man, Uh no,
Uh you aff at it? Uh? Real good funny. All right,
Well, I appreciate Tevy. Hey Jim, you ever have any questions,
you can always call back up her email at Helpatroubleshooter dot com. Put
mark in the subject I'll get it three zho three seven one three eight two
five five dragon. I am way the heck over, aren't I? I
have got to take a break. We're gonna come back talk about an issue
with Smile Direct Club. And I know if Smile Direct Club, I'm pretty
I get that one confused with another dentist conglomerate at all pools into advertising.
Let's see what happens. Hold tight, go with a sure thing Denver's best
roofer Excel Roofing dot com. You don't pay a cent until you're content.
Time for an insurance check up free, no obligation comparison call Compass Insurance paying
too much your coverage at dozens of insurance companies find out now three all three
seven to seven to one. Help. You'll think you're his only customer when
you choose Frank durand the real estate man dot com to list your home with
Remax Alliance three all three nine two zero sixteen twenty two. All right,
folks, three zero three seven one three A two five five. I've got
to ask everybody. And then we're going to go to Leanne with a Smile
Direct Club. I'm pretty sure that's where a different dentists get together and they
all pitch in to enter a group. What was the one you just said,
Jeff Comfort Comfordental. We used to get complaints on Comfordental like you wouldn't
believe. But what I've come to learn about a lot of these places is
it's not even like a franchise. All they are is like an advertising group
for the most part. But we're going to find that out. But I
wanted to ask you guys, what are you doing this weekend? Man?
Anything? Kevin, I'm not sure yet. I have no plans. Why
not open on Saturdays? No way. I have asked him that one hundred
times. When I had the good years, I would open. I was
open on Saturday in every store. But no, that's not true. DTC,
we weren't. But Sundays I was opening Castlerock. But all we would
do is tires. We sold a lot of tires. Yeah no, but
I mean the skill My high skill guys will not work Saturday. That's it.
They'll go somewhere else. I'll go somewhere else, so you know what's
good for them? Yeah? Yeah, Jesse, what are you doing man?
You guys open Saturday in the Springs? No? No, And Jeff,
I know you're not through Friday seven to five. Yeah. Plus that
makes payroll easy, right, everybody everybody's happy you get two days off.
You guys are happy because I mean, you might have overtime on some of
the hour league guys, but in general, it's nice and I like that
actually makes a happy employee, which generally makes a happy customer. Leanne,
what's going on with you? Yes, I signed a First Mile Direct club
and I was listening and they actually are a more affordable version of like a
Visi line. Got it. However, they've since gone out of business.
Oh you know what. I saw that. Oh my goodness, I saw
that, and they left a lot of people. Oh this is crazy,
and getting refunds is very hard, isn't it. I So here's where I'm
at. I was current and up to date on my payment. I still
have four months left of my program. Yeah, and they've since closed.
I'm not get in touch with anyone. They're still charging me and I got
reported to my credit report today for stopping payments. You know this, This
this is so crazy. I read an article on this. I mean it's
been a little bit. I mean it really has been a little bit,
but exactly what you're talking about. I don't understand the bankruptcy aspect. While
they're still charging your credit card, but you're getting nothing now, you're getting
absolutely zero. I would like to have I'll tell you who I'd love to
have. Suzanne, can you see if we can get Jeff brian and on.
I would love to get Jeff brian and On if he would come on.
This guy does bankruptcies for big, big, big companies. We're not
talking individual no assets. This guy does stuff like this, and I want
to understand how that's even possible. Hold on, I really am looking forward
to this. I'm hoping we can get Jeff. Everybody, hold tight,
I want to take a quick break because I'm so late on that first one.
Then we'll be back on track. Hopefully I can have Jeff brian On
right after this. Go with a sure thing Denver's Best roofer Excel Roofing dot
com. You don't pay a cent until you're content. Time for an insurance
checkup free, no obligation. In comparison, call Compass Insurance paying too much
your coverage at dozens of insurance companies find out now three all three seven to
seven to one help. You'll think you're his only customer when you choose Frank
durand the real estate Man dot com to list your home with Remax Alliance three
all three nine two zero sixteen twenty two. You know, I don't know
if I'm going to be able to get Jeff Brianan and Suzanne's got a text
out to him. I hope so. But I'm reading about this and I
actually understand it, but I still got a lot of questions on the bankruptcy
aspect to this. But Leanne called up, like like a lot of people,
she signed up for Smile Direct Club. It's an invisi liner. Actually,
what's the other one? What's the retail one? The one everybody's heard
of. Isn't it called ins in visi line? Or what is it?
In a visi line and visi line? So it's kind of a knockoff,
if you will. They went bankrupt. Here's the problem. If you financed,
and I'm going to ask her, but I'm assuming, Hey, hey,
Leanne, you actually financed through Smile Direct Club And actually the bank they
used is HFD. Does that sound familiar? Yes? Correct? So this
is horrible. I want to explain this the best I can so people can
understand how this company went out of business. But she still owes money to
them every single month and doesn't get anything for it up until the bankruptcy.
What would you get each month adjustments? How would it work? So in
the very beginning you get your whole entire program sent to you, and then
if it wasn't completed, I went back in and they scanned me to complete
the continued process. Okay, here's what sucks. And this goes for virtually
anything, anything that has financing that is not through the actual company, and
that's pretty much anything. A good example of this would be, in fact,
Kevin, we were talking, what do you think the best example for
me to explain this, Well, if you buy a car that's you can
tell you a potlot, you know, and you get mad at the dealer
and you stop making payments. Yep, that's a great finance company is the
one who bought the paper? Yep, So sell you the car. So
here's what happened. You entered into an agreement with Smile Club or whatever it's
called. And let's say it was I don't know how much was it?
Tell me one thousand, No, it is. The total comes to twenty
two hundred, lordie, so twenty two hundred. What they did is they
sold it to you, they had you under contract, they turned around and
sold it to HFD. And I'm saying this in very layman's terms. HFD
most likely paid them ninety percent of that, and that's where they make some
money because HFD is going to collect a full amount from you, plus interest
whatever that is. So HFD literally already paid Smile Direct, so they have
their money. You entered into an agreement with them while you were doing this
financing option, and if you read the small print, I'm sure it's there
that basically, no matter what, you realize, you owe HFD money and
you're going to have to pay that no matter what period, end of story.
And that's where you're at right now. The company you actually bought it
from, the is in bankruptcy and they're done. They're not even doing business
anymore. So it's gone and over. But that is not who you're dealing
with on payments. You're dealing with the bank, and the bank's saying,
no matter what, you still owe us money, so you got to pay
us. That's how they did it because your agreement is with the bank.
At this point, the people that screwed you are either in a chapter eleven
or they've already gone by by in a chapter thirteen and they're gone. But
there's nothing you're going to do there. You're not going to recoup any money
unless if there's money left over from the trustee to go back to poor people
like you. But the bottom line is, I don't think there is They
had almost a billion dollars in debt when they pulled the trigger on the bankruptcy.
I mean, this is not good for you or anybody else. So
it is going to hurt your credit. And I don't think there's a damn
thing you can do about it. Oh wow, Okay, it sucks.
It sucks. I mean it really sucks. I just read up on it.
I still would like to have Jeff on because the part I don't now.
I do understand it. I know exactly how they did it, and
I don't see any wiggle room there. But I think it really sucks.
You have nobody to go after because they put up this big umbrella, this
big bankruptcy umbrella, to shield them from people that they screwed over. I
mean, they really did, and god, it just sucks. How many
more payments do you have with them? I think I still have four months
worth? Oh my god, let me ask you this, how many months
back are you now? So honestly, I need to sit down and go
over it all again. I just have the opportunity to finally reach out for
you to see what else I need to do. So I don't know that
exactly off the top of my head. Yeah, hoping that I would have
some answers. How much do and how much do you? Woe all together?
Forget about just this. Do you have a lot of credit card debt?
And I'm just trying to figure out and I don't want this to scare
you. I'm trying to figure out if bankruptcy might be a good option for
you. No, I'm actually very blessed and I don't have a lot of
credit card debt. My concern was just it's a side note of I'm in
recovery. I busted my butt to get back on track, and I don't
have this kind of funding it all. So I just was trying to see
what I can do. No, thank you so much for your help.
You're welcome, and I wish I had better most for you. Called the
bank and see if you work it out with them. Oh, there's nothing
wrong. There's nothing wrong with that, Kevin. And just pay it off
if you take it off my credit I've done that before. Or see if
they'll take a lesser amount and just pay it all off and take it off
your credit because there they know that there's nothing coming at the end of the
day. So if you can make a settlement with them, it's just I
would try that. It does. It sucks so bad. I feel so
bad for these people. You know. The one thing I didn't ask her
hold on, I want to see if she's still there. Hey, LeAnn,
are you still there? Yes? I ask I had a question if
okay, yeah, hold on, let me ask you one this one.
I'm being dead serious. Did the product actually work? Though? Yes,
I say, I'm really sad that it's not moving forward because I have to
start all over now. But it did work. Oh, it sucks,
all right, go ahead. What was your question? So? I was
hoping then to do what your guys mentioned is possibly do a settlement and credit.
Who do I reach out to to do that? Well, I know,
listen, there's you're ripe for ripoff. If you try to hire a
company to do it, I would call them individually and just you know,
I don't kind of plead the poverty plead whatever your case is. I don't
know if i'd get into the recovery aspect, but what I would say is
something along this is like look, I don't make much at all, and
if I can give you a lump sum of say half, can we make
this go away? Or I can't afford these monthly payments. If I give
you half of that a month, would you take this off my credit?
I mean, just negotiate. See what they're gonna say. Okay, yeah,
it's And please don't don't forget it's not secure debt. I'm not gonna
I'm not gonna do a deep dive into your finances, but it's not secured.
If you a lot of times, and people can't understand this, you
realize if you owe a lot and you're back on credit cards, maybe a
car payment, maybe you've been laid on the mortgage a couple times, it
trashes your credit. We all get that, right. But if you file
a bankruptcy and you're within the limits to where they really can't take anything from
you, you get rid of all the unsecured debt. Your credit within a
year is way better, way better than if you didn't do the bankruptcy and
still have these thirty sixty day lates on credit cards and mortgages. And I
know it's a hard thing to really wrap your head about but if your real
goal most times is to get that credit higher and get rid of that debt,
the bankruptcy is a good option. It depends how much equity you have
in your house. There's good exemptions in Colorado. I think a single person's
around a quarter of a million. So if you have less than a quarter
of a million inequity, nothing's going to happen to your house. If you
have less than I think it's like eleven thousand in a car inequity, nothing's
going to happen to your car. The only things that I can think of,
and a lot of people, you know, they pass it on to
someone, maybe give it to their kids. Guns, some collectibles you can't
actually exempt. There is no exemption, so some of that stuff before you
pull the trigger. And I'm not going to get into look back and stuff.
I'm not an attorney, but some people pass along those assets when they're
supposed to, before they become part of it. So it's not a bad
option out there. A lot of people are thinking, hey, bankruptcy,
that affects us all, well, kind of kind of it affects us all.
But there's a good argument that I like, look at this huge company
that just went into bankruptcy. Look at this huge company. That's true.
But here's here's the part I like looking at. I think it's good for
the common even though we're bailing that person out and they're leaving some debt,
big deal. Who do they owe? They own banks, you know,
they owe banks, credit cards, they owe a big mortgage company. It's
not necessarily killing us. And the fact they get back on their feet,
don't owe that money. What do they do instead of paying all this interest
to the big banks and the late fees to the HOA and the mortgage company,
all that's gone. Where does that money go? Well, that goes
in all of our small businesses, that goes to Walmart, that goes to
Sheridan Auto Tech. Now they can afford to fix a car, buy a
transmission from Jeff, get an oil change, or whatever they need from Jesse.
I mean it, really, there's a lot to be said about bankruptcy.
John's got a problem. Oh no, oh, no, is that's
a problem with honest, accurate auto? Is that what I see? No?
No, am I reading it wrong. Yeah, it's kind of like
the math thing. It's kind of like the math thing I was discussing and
then Greg has an issue with auto start stop. I'm not sure what that
is. We'll figure that out. Oh, I hate auto start. Is
that that thing when you come to a stop size stump and it's one hundred
degrees out, your air conditioners on your car turns off and you're sweating.
That's the one and the Fords they're saying you got to put it into part
to start it back up. Yeah, that's the problem. Everybody. Hold
on go with a sure thing Denver's Best roofer Excel Roofing dot com. You
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com to list your home with Remax Alliance three all three nine two zero sixteen
twenty two hright Folk three all three seven one three eight two five five.
We've got another hour coming up. I can't wait to dive into it.
Rich is a warranty problem. I'm not sure what it's with and then we're
gonna talk to Greg who has an issue with the auto start stop. We
did a lot of talking over the break about it, and Jeff Vick might
have an answer for you if it's just bugging you, but don't say it
yet. This is what we call a tease and the biz. So if
you're sick and tired of that that button you have to hit in order for
the engine not to stop every time you come to a star, Jeff vic
most likely has a fix for that. So Greg, you hold on.
I want to know what's going on with that, But real quick, I
want to go to John. He's got something to say about honest, accurate
auto go ahead, and I please be please be nice to him because he's
in studio with me. Well, yeah, I'm gonna be nice. Uh.
I take my Lexus cell Us down to action on Pat Harencrs Fray nice
and I won't tell you something. They're fantastic. They are are They go
with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay
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Find out now three oh three, seven to seven to one help.
You'll think you're his only customer when you choose Frank durand the real estate Man
dot com to list your home with Remax Alliance three oh three nine two zero
sixteen twenty two news. So you don't have run ins as we can,
Shooter's gonna help coming man. This is the Troubleshooter Show. No Tom Martine,
Welcome to the show, the only show of it's kind. We're here
to solve problems, answer questions, take complaints. Our goal in life is
to make your life a little bit better. You've been ripped off or taking
advantage of maybe a bad contractor how about a bad dentister, a piece of
crap landlord trying to evict you for the wrong reason. It doesn't matter what
it is. We are here to help. Three zero three Martino. That
number works on and off the air. And don't forget help a Troubleshooter dot
com. And while we're moving along right now, between ten and two every
day Monday through Friday, you can always go to YouTube dot com type in
Troubleshooter network. You can hear our conversations during the breaks and very interesting.
In fact, I'll just give you an idea. I don't even know how
it came up, but we were talking about how many people in the world.
You take eight billion people, seven billion, whatever it is, where
could you fit them? Listen to this? This is pretty crazy. This
comes from Hawaii dot edu. So I'm giving you a little hint there.
So with only room enough for each person to spin around with their arms extended,
the entire entire human population seven billion plus could mathematically fit in the area
the size of the largest island in Hawaii. That's crazy. But are they
taking inn account people like Jokic? No, And I was thinking, are
they taking into account very heavy people? Very heavy people, so that might
eat up some of it, But they're saying what their arms out. But
anyhow, I don't even know what we got on that conversation. I think
Kevin Calkin was shared in autotative, Yeah, was bringing it up. So
three oh three seven one three eight two five. Now let's go to this.
It's car Friday. We're going to go to this issue with Greg with
the auto start stop. I can't stand it, guys. It's basically these
cars, both of ours. In fact, I think every car now,
I think it's one of these deals. If you sell eight cylinder vehicles,
somehow you got to get that mileage down or even higher on your cheaper cars
in order to sell the cars that guzzle a lot of gas. It all
comes down to emissions calculations, right, I mean, yeah, it's all
about the cafe standards. It's all about the cafe standards. So everybody out
there with a newer car, you know this. You pull up to a
stop light or a stop sign and if you're there for like three four seconds,
the vehicle turns off. The biggest time for me is a pain in
the ass is when it's really hot. And then my air conditioner. Now
you guys said it doesn't do that anymore, Well, no, if if
climate control conditions demand, or if charging compnditions demand it, okay, cables
to start right, so it'll start back up, but it is a pain
in the butt. And then if you want to take off quick from the
light or whatever, I mean, really, your car's got to start.
Does the starter do that? By the way, how does that? How
does that wouldn't that be a lot of work on the starter. Absolutely,
yes, And it is the starter and you have a compeater shutting it down.
You have separate pumps on the transmissions in order to keep pressures up so
that they stay in gear until you take off. So it's hard on the
engine. And there's more components in there that that can fail. Well,
yeah, of course, So Greg, what is your question about it?
My my question is I have that it hasn't been it's not worked, so
I'm at of light. Take my foot off the brake and it doesn't do
anything, so I have to shut the car off. Wait a second,
park, Greg, Greg, Greg, Greg, I just said we all
look a little perplexed here. So you're driving along and everything's fine. You
come to a stop, it turns off, but you can't turn it back
on. Right when I take my foot off the brake, it doesn't kick
back on. And it's done this a few times, it doesn't do it
all the time. This goes to what Jesse was saying, there's so many
more components. Now have you guys seen this? I haven't seen it,
but I've heard of it. What are we talking about? It's for one
fifty and the thing that happened today is when I went out this morning to
try to start the truck, turn the key nothing. So do you have
remote start on that truck? No, because that sounds like a remote start
issue that Ford was having. No, this was in this morning when I
tried to start it. I turned the key on, shut the the auto
start stop off, and it kicked right, I mean it started right up.
God, I mean, how would you guys even I mean, all
of you can probably fix it, But where do you even is it consistent
every time? Or how often? Like out of twenty times? You know,
it's only done it where you went, my Matt the light three times?
Got this that the computer system is going to store some of that information.
But I'm gonna I'm gonna plug into the OBED and see what's going on
in that computer and see if he tells me anything like you think it does.
It should anytime it has a problem like that. That's how they were
fighting the problems with the remote if it is a problem. Oh okay,
so you're saying, even if a check engine light's not there, it's still
storing. Yeah, so we're gonna have history and free frame data that we
can go back and look at and see if this is the known issue or
if it's if it's sane, didn't do this here, started here or whatever?
Man, that would suck. Well, it could be as simple as
the switch and the brake pedals not communicating to the computer so it doesn't know
that you disengage the break so it doesn't start. That means technically his tail
lights wouldn't be working or his brake lights wouldn't be working as well on different
switch. Gotch and the newer ones have two switches. So well, I
mean, Greg, you just got it. Where you located? Man?
Where are you at? Uh? Well, I lived down in cast Rock,
but my office up in Littleton. Yeah, So I mean I'd bring
it over to Kevin shared an auto tech. I mean, he's not going
to charge you much. Figure it out. And what I love about Kevin
and the guys they bought how long wo'd you buy Lakewood Electric? It's been
about a year and a half. He's got technicians man that dealerships send people
to when it comes to some electrical issues. And honestly, that sounds like
what you got of some sort. Well I did stop it up four dealer
and they they I mean they're putting me out three weeks before they can even
look at it. That sucks. That's almost right now for just about anybody
who's worth their spit, No kidding. How far out of you Kevin on
stuff like that? Well, the Lexico stuff, it's you know, we
asked for two days. We're about a week out, but you have to
leave it for a couple of days. You got to dump it. Yep?
Well, Greg, I mean that's it. I'd bring it over to
Kevin over a dealer any day unless it was under warranty. And I already
know it's not. So no, it's not that sucks so man, but
I was going to mention this, what do you think about it? Real
quick while we got Greg, When it's working properly. How long have you
had that vehicle with it? About four years? So what do you think?
Man? Does it drive you nuts? Or you finally got used to
it or what? I kind of got used to it. But again,
if I'm if I'm in traffic that stop and go, I just shut it
off. Yeah, you hit that button. I always wondered why you can't
hit that button to turn it on. So do the complete opposite, or
choose and I'll tell you why. It goes back to the emission standards.
They don't want you to do that, but Jeff figured out a way to
bypass it. And it has to do with a matchbook or toothpick, watchbook,
toothpick, bread clip, anything that'll fit in. Thing that'll fit in
there at the wedget where hold it in position, and then it'll automatically stay
with the stop start feature disabled. Yeah that's crazy. Well, there you
go right now, and once you shut the truck off and start it again,
it's automatically on. Yeah. And then he's saying you would jam.
No, you're saying even okay, hold on. So if you jam the
toothpick in there before you started the truck, would it be off or you're
disabled it? Gam it in there. It keeps the button from resetting after
you disable it. So you turn the car on, disable it, jam
the thing in Not that I condone that kind of behavior, mister Jeff Thick.
All right, Greg, thanks for the call man. Yeah, look
at you giving out crazy advice like the emissions in Colorado were going to go
through the roof. Thanks? Did you reason for the brown cloud on part
of the brown movement? Just want everybody to know it. Three oh three
seven one three A two five five. We have a couple of lines open.
Rich has a warranty issue. Rich, give me the skinny real quick,
and I got to take a break. We'll try to help you.
I've got a twenty twenty one Gladiator that basically has got a knock in the
engine, been in the dealers since for thirty days, since the beginning of
the yearth Is it a warranty? I mean it's still it is under warranty?
What is jeeves warranty? Guys? What is it for? Or five
poin fifty depending on what they what's your warranty? Rich? What believe it's
five? I believe it's five fifty. They're covering everything on the warrant.
You've got thirty six thousand miles just under thirty seven and it's been there thirty
days. Okay, hold on, we're getting a lot of this, just
like uh Man first hour. We had someone that's been there. Listen to
this since June of last year. What dealership had it since June? Larry
Miller? Yeah, June, and it's all under warranty June. Everybody holds
tight lack cooking in the pot. Go with a sure thing Denver's Best roofer
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seven to one help. You'll think you're his only customer when you choose Frank
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oh three nine two zero six twenty two. Hey, I got to tell
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fix it for a few hundred bucks compared to having to buy a brand new
one. That's what I like about eight eight eight heating dot Com. In
fact, that reminds me of Ideal Home Loans. And I'll tell you why
we were talking about interest rates a little bit during the break. I need
to say something about interest rates. They're high as hell. If you're trying
to refine right now, you're probably around seven percent on the thirty or fixed.
But if you're forced to do something, maybe high credit card debt,
or maybe you're getting moved and you have to buy a new house, you
have to sell some kind of transfer. Here's the bottom line. I don't
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and you use Ideal Home Loans, guess what they're going to do. Refi
you for free, no closing cost. Refi you for free Ideal Home Loans
dot Com. Now, Hey, Gigi, how are you doing? Longtime
no talk? Hey? I know, how are you? I'm good?
I am doing great. We had a call and I already know kind of
what the answer is going to be, but I wanted to pick your brain
about it. So with the Wink Law Firm, you guys do a lot
of individual bankruptcies. So this woman, have you ever heard of the Smile
Club? Am I saying that? Right? Guys? Wasn't it called the
Smile Club Direct? Yep? So this is the craziest situation. And I
think I understand it, But tell me if I'm wrong. She signed up,
and she signed up for their financing, and for people just listening,
it's a it's braces basically. I mean, it's not braces, it's a
knockoff of invisil line. So they went bankrupt. They had a finance company
that was not them. I think it was called HSF or something along those
lines. So these people, I assume, agreed to monthly payments, if
that's what they chose, through this outside finance company. When this company actually
went bankrupt and is no longer doing anything, they're still having to pay that
monthly fee to the other company because it really has nothing to do with it.
That other company most likely bought the paper from from the Smile Club,
So the Smile Club actually got paid. Now they have an agreement with the
consumer. So even though the consumer is not getting any adjustments or monthly service
or whatever they're supposed to get, they still owe the money to the bank.
I mean, is that about it? Yeah? I mean that you
want to read the contract that you signed. Maybe there's an out right because
if you're not, but if it's just straight up you owed that with filed,
Yeah, you have an independent contract with those. So of course the
argument is even though this company promised me a lifetime guarantee, and this company
promised me a justice forever and blah blah blah, none of it matters because
your agreement with them is terminated because of the bankruptcy shield, and your agreement
with the finance company is exactly where you left it. You owe them money.
Yep, yep. Talk about unfair as hell, though, right,
I mean really growth, that's growth, and the fact that that finance company
wouldn't get in front of it for their own you know, goodwill is wrong.
I think this is pretty recent though, is that right? I think
I think it happened in the last couple of months. Yeah, so what
they I was reading up on it. One of the things are in the
middle of doing you're right. I think September was a filing and you know
these big ones. My goodness. I mean, that's nothing that just happened.
So, but what's interesting is there's people that signed up for the financing
that have not received anything yet. Those people they look like they're going to
get refunds eventually. And the other people that had a thirty day guarantee or
a money back guarantee, those people that requested it, so they haven't.
They have received it, but it's been within thirty days from receiving the device.
They look like eventually they'll get the money back. But when we talk
about bankruptcy and a company this big going out, I mean, it is
what it is. How does it go? The first thing is going to
be their secure debt, right, yeah, yeah, they probably got a
ton of secure debt. Yeah. I would imagine that somebody, a consumer
is unlikely to get a dime a dime. I wonder what this financing company
would say if you've got them on the phone on the air. Oh,
they wouldn't talk about it. Yeah, they probably wouldn't. But I mean
it's just so gross. No it is. It's horrible, But let's not
you know, they're really not the bad guys. We know that, but
you would think they'd come up with some kind of structure they so the call.
Here's the worst part about them, I'll tell you what the worst part
is, in my opinion, why they really suck. I mean, I
get it. They're a victim too. I truly believe they paid for that
stuff already to the company. That's how most of those monthly financing agreements go.
But they actually reported our caller to the credit bureau because she hasn't paid
for three months. So now were credits you know, bad? Right right?
I mean, And that's the problem is, like you said, it's
an independent obligation, and if you default on it, you're going to be
subject to what happens when you default on contractual debt. Yeah, and so
you know, if they're not willing to work with you in any way,
you could, you could defend yourself, but it really is going to be
the fine print of the financing contract that you have with them. Hey,
let me pick your brain on another topic. Is it true now that if
you have medical debt and you let's say you go to the emergency room and
you end up with whatever five grand and medical debt. They can't put that
on your They're not supposed to put it on your credit report. Is that
right? I believe that is correct. That's what I've heard. That's amazing.
I mean, you don't know it. It just means they can't use
that collection activity against you. I heard on a I think it was nine
news or Fox thirty one there was a certain hospital and I thought it was
the one, what's the big one downtown Guys, Denver General. Is that
what it's called? Denver Health? Denver Health? I think it was Denver
Health, But don't don't quote me on that. That they were somehow using
a outside company to report it and it wouldn't show up as a debt to
a healthcare facility, but it would show up as a different debt that would
affect the credit and show and I think they're My understanding is they're trying to
work out that red tape. But if you think about it, if you're
a hospital gg in, you're owed five thousand, and you can't affect someone's
credit to try to get paid. And I'm not talking the validity. I'm
saying, Okay, it's a valid it's a valid debt. Let's just pretend
that. And I don't want to talk about you know, whether you think
it's right or wrong, that's a whole different thing. But if I sell
that five thousand dollars debt from my hospital to my car dealership, and now
my car dealership owns that debt, they can report it. I mean,
it's kind of tricky. Yeah, I don't know. I mean I think
if the underlying debt is medical, you'd be in trouble. Yes, And
that's what I think the whole report was on was that. But we'll find
out what other what else is going on in bankruptcy? Well, I got
youa. Are we seeing cases come up? Are they going down? They
are going up? We've been down so long we can only go up.
Oh man, has it been drastic or a slow hill? It's been a
slow decline for probably six to eight years, but COVID hardly any activity for
a good two years. Yeah, you couldn't. It's normal that because consumer
consumer spending is going up and defaults are going up on consumer debts. So
it's just part of the process the cycle. Credit card debt has never been
higher, backed up credit card debt's never been higher. And then on top
of that, the value of what people have in their cars is upside down
like you wouldn't believe. And if we do happen to have another housing crisis,
oh my goodness, we are I'm talking just Colorado. We are so
overpriced in the market. If it ever leveled out the reality again, people,
it would be just like five oh eight. I agree, I agree.
I hope that doesn't happen. But I think just on the credit card
debt alone, we're going to see, you know, bankruptcies increasing over the
next couple of years. And we're always lagging. We're a lagging indicator,
so we follow behind the kind of economic you know, trend. Hey,
and if anybody out there has any bankruptcy questions, please reach out to gg
Wink. And there's a lot of things out there that I wish I could
go back in time, GGI and tell people. And I'll give you a
quick example. We've had callers that are paying high interest credit cards and late
fees and all kinds of stuff on their home and trying to enter into agreements
with their mortgage company and they get screwed and they honestly probably should have filed
the bankruptcy a year before they even called because all that money they wasted over
that year, they could have still had or at least structured it the proper
way to spend down, say secure debt or stuff that stuff that should have
been spent down. But it's it's really nuts. People need to call the
second you think you're in trouble, if that, if it's in your brain
that maybe I should think of a bankruptcy. It's not as scary as you
think. It really isn't. There's a lot of like in your house,
how much can you have equity in your house? Gigi? Two hundred and
fifty thousand, and if you're disabled or over sixty three hundred and fifty thousand,
and then if you're married, it's what five hundred? No, most
just one per house. Oh that's it now allowed to have one house?
Okay, so either that you live in so yeah, no's that's more than
double what it used to be. It's it's quite generous. Well, I
just been trying to stress. I know there's people out there that have been
thinking about it. They never really talk to anybody, Gigi or Michael,
talk to you for free, absolutely, and don't believe the banks they want
you to think it's you know, it's a really terrible thing. Oh my
god, and it's not. The banks do fine, and the people who
file bankruptcy do even even better. Yeah, the debtors, I mean,
honest to goodness, they will do anything in the world to talk to you
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oh three nine two zero sixteen twenty two. All right, put three three
seven one three eight two five five. We do have a couple lines open.
Don't forget three oh three Martino. That number works on and off the
air. You can call us over the weekend. If we don't pick up,
leave a message. I promise we'll get back to you and get you
on the air. Try to get your problem solved, and I mean that's
really it. You realize over four hundred No what am I saying? Three
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There's nothing to lose. Probidenergy dot comprobdenergy dot com. Now let's move
on and move back to this jeep. So Rich says his jeep has been
in. It's a twenty twenty one jeep Gladiator. And what dealership did he
say? Guys, do we know? No, he didn't say. He
didn't say, Hey, what dealership hasn't been in for a month. I'm
sorry, what dealership has it been in? I'd rather not say at this
point than you've been working with me on it. Why are they saying it's
gonna be Why are they saying what's going on? Are they saying the engine
back ordered? What do they say? Well, right now, they're not
saying that much as in basically, it was making noise on the top end
they've rebuilt their heads on one side, they've rebuilt their heads on the other
side. They've replaced the other parts and stuff like that, and it's still
doing it. And it's still doing it. Okay, hold on, hold
on, I got to ask my experts something. What he just said drives
me crazy. I don't know why. I don't know if that's normal.
But we've had two engines replaced under warranty, one with one hundred and ten
thousand miles a Hondai where they extended it, and then another one with like
eighty thousand miles, both of them. Both of them, they didn't try
to rebuild anything. They send a new engine and swap it out. Is
that what jeep does? They try to literally fix it. Yeah, because
the problem is in the heads and the cams, and that's three sixteep.
That's the problem. So it's an inherent issue. It's a known problem.
Oh my god. But at this point that they have done all that and
it still has that noise. So they've even put a new cam in it
and everything like that. So I guess kind of my question is is it
unreasonable to go and request or demand a new motor on it? They keep
throwing parts at it. It keeps having the issue and it keeps getting delayed.
Yeah, I would be definitely, I'd be living. Yeah, I
mean you're talking, this is crazy. Hold on, man, I got
to take this. I want to think about this over break and maybe what
we can do. I mean, you don't want to give the name out
on air. I guess I can respect that at at this point, but
maybe we have a deputy call over there and just kind of see what's in
their brain. Why are they doing this. I'm dying to know. I'm
really dying to know what dealership it is. Hold on, go with a
sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent
until you're content. Time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage at dozens of insurance
companies find out now three all three seven to seven to one help. You'll
think you're his only customer when you choose Frank durand the Stateman dot com to
list your home with Remax Alliance three oh three nine two zero sixteen twenty two.
Hey, I was gonna say, I just got an email for the
estate guy, so anything not just contracts when it comes to a state planning,
not just that. He does asset protection, lawsuit prevention. That's a
big one. I'm talking about Dan McKenzie. For those who didn't send me
the email coplans dot com. But he can do wills, trust, powers
of attorney, medical directives, beneficiaries, deeds. The guy is remarkable and
he's a great attorney. If you call him up and talk to him,
he'll give you a price on what you need done. He can even do
payable on death bank accounts. He can just help you out in a time
of need or if you're pre planning, he can help you out with that
will or trust. Uh seven two zero eight two one seventy six oh four.
That's the McKenzie Law firm. Or go to co plans coplans dot co.
Now the other one I want to tell you about real quick Denver region.
These are the guys two hundred and fifty bucks. Let's say you're a
little overweight, okay, and you want to lose some weight. Two hundred
and fifty bucks a month. These guys can help you out. It's the
main ingredient in ozepic, but they use a compounding pharmacy to get the costway
down. A lot of places charge one thousand to two thousand for the same
thing. They're going to do everything. It includes the visit. They'll tell
you how to do it each week. It's a weekly dose and it's only
two hundred and fifty dollars. So for an MD in person or virtually in
person through Zoom or something your choice, give them a call anywhere in the
state of Colorado. Seven two zero five eight three sixteen forty eight. Lose
that weight. You've seen it. You can actually just google ozempic and get
an idea what it does. Seven two zero five eight threes sixteen forty eight.
And you can always find Denver, Regon on referral list dot com.
I want to say thanks everybody in studio today. I love car days.
I've gotten to know you guys over time, and you guys really kill it
out of a lot of industries we have on a referral list. Jeff,
I don't think i've ever Oh no, wait, I did get a complaint
about you. I just don't remember what it was. It was a long
time ago. I think it was the one where he gave the guy his
money back. Yeah, he did. No, I remember what it was.
The car was done, It was perfect. In other words, it
was ready to be picked up. You close at what time? Five o'clock?
Five o'clock. The guy couldn't pick it up till six, So Jeff
kind of waited around a little bit. Six comes and goes, and then
the guy blows us up Monday, saying Jeff wouldn't stick around. So Jeff
refunded him all the money, gave him the car, and honestly did nothing
wrong. Good for you, Jeff didn't stick around long enough. Yeah,
and if you want a transmission, let me tell you. Let me tell
you exactly why you call VIC. You're going to get a great transmission that
they rebuild, an honest one, and you're gonna get a great fair price.
They are at three oh three six nine three fourteen hundred. Three oh
three six nine three fourteen hundred. Jesse Schillinger two locations one North, one
south, honest accurate auto right or is one east? I kind of forget
east and west east. God, I couldn't have got that is one on
tea hone. No, No, these guys are great, honest, accurate
has been with us in Colorado Springs since we started with our affiliate down there,
krd O. Great people all together. Never complain. These guys do
good. Now. I got to mention a complaint I got on Kevin about
three years ago. This guy. You can't make this up. You cannot
make it up. The guy dressed up in a chicken suit and held a
sign in front of your place. And you sent me a picture of the
guy in the chicken suit. Oh yeah, and it was like a cowsuit
or a cowsuit. Yeah, just like on the exactly. I don't even
remember. Oh I do remember. I do remember. It was a carburetor,
wasn't it. I quoted him one price. I couldn't do the job
for that price. I put it all back together, gave him his keys,
didn't charge of a nickel, didn't charge him a nickel. And he
was mad that I wouldn't honor he quoted him. He quoted him over the
phone. I want everybody under what happened. He quoted him over the phone,
which you never should have done on a carburetor, and said, okay,
it'll probably be around one thousand bucks whatever it was. And then they
show up your guys dig into it and there's all kinds of problem more and
you called him back and said, well, actually it's going to be twelve
hundred bucks, and he said no, you said a thousand, and he
dressed up in a cow suit with a billboard standing outside my shop. Come
yeah, just like you know, don't eat chicken or whatever. It was
the craziest thing ever. When Kevin was telling me about I couldn't believe it.
But I mean, that had to be five ten years ago. It
was a while ago. Yeah, that was one of the funniest complaints I've
ever heard. Pretty cool man. Yeah, it's crazy. But anyhow,
you guys want good car places. All these people go to referral list dot
com. Type an automotive. Just look for a shardan auto tech. Look
for Jeff Vic and kimmera transmission. Look for honest, accurate, all great
people. Kelly, please get those people's numbers. We'll get them handled.
Monday, three oh three Martino once again. Number works on and off the
air. Help at troubleshooter dot com. My name's Mark Major, and this
is the Troubleshooter Network.