WEBVTT

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Yeah, ripped up what news didn't
need advice, So you don't have come

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running. Just as fast as we
can. Shooter's gonna help come MANX is

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the Troubleshooter Show. No, Tom
Martino. Hey, I'm Tom Martino.

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Welcome to the show. Now what
is this show? It's about solving problems,

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answering questions and taking complaints. Going
on forty five years. Just uh,

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that's Denver alone. Cannot counting outside
of Denver. And really, folks,

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all you have to do is call
us. Now here's the good thing.

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You can call a number twenty four
to seven and leave a message and

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we will get back to you.
The number is three oh three Martino,

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three oh three six two seven eight
four six' six. That number we'll

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go go to when we're here.
It'll come right to the studio, and

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when we're not here, it'll go
to our office or voicemail and you leave

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a message and we promise to get
back to you. That's three oh three

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Martino, three oh three, six
two seven eight four sixty six. You

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can also call the studio directly when
we're here. Three oh three, seven

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to one three talks seven to one, three eight two five five Now any

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problems question complains you calls. Geraldine
has a question on debt consolidation, we'll

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talk about that. And then we
have a question about gap coverage and insurance,

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which is very confusing to people.
They think it'll cover them under any

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circumstance to pay off a loan.
And then we have fixed at twenty four

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to seven talking about plumbing, heating, cooling, electric trains, and uh,

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it's what we do here is talk
about the real deals that happen to

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you every day. And uh,
you know, while we love our sponsors,

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the main point of our show is
information. So Geraldine, debt consolidation,

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talk to me. What's going on? Geraldine? Okay, as of

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April of twenty twenty three, I
have been paying Kardova Legal to pay my

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credit cards off. This was April
of twenty twenty three. You started doing

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this, yes, And was this
a payment plan ordered by the courts?

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No? I called them because I
wanted to consolidate my credit cards and I

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did not want to file a bankruptcy, so I, you know, made

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the agreement with them that I would
pay ten Now, why did you call

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them? Of all the people to
call, you had a bunch of credit

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cards and you wanted to consolidate them. Why did you call? Did you

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say Cordova Cordova with the B Cordova, Yeah, Cordova got it there.

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I don't know. I just looked. I mean, how'd you? Oh?

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So you did they advertise that they
do consolidation. Yeah, okay,

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and tell me what happened. Okay. So I've been paying then and I

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received a thing from my one of
my creditors. Uh, it's uh.

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I have to go to court on
March first. I fear. I fear

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you fell for what could be a
scam. Now the name of this place

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is is it Cordoba Law? It's
Cardova Legal. Okay, now listen,

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here's what I want to tell you. There are a few ways these places

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work. Okay, some of them
are legit lenders, and they pay off

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your credit cards and you pay them. However, very few of them are

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legit lenders, and even the legit
lenders charge you so much for these consolidation

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loans. They're often not worth it. That's one way they work. The

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second way they work, and this
is really insidious. They tell you they're

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going to settle your debt and you
make payments to them under the promise that

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they will accumulate these payments and then
they will make offers to credit cards to

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settle your debt. These almost never
work, and what happens is people end

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up paying this company, and this
company either goes broke and runs away with

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the money or they don't make the
settlements quick enough and you get sued.

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So, Geraldine, I need to
know if you have any details of how

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they were going to work. How
much were you paying them every month?

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And fifty two bonds? And what
did that represent as far as your monthly

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payments for credit cards? What did
that three fifty two represent? Was that

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more than your payments or less than
your payments? Yes? Okay? Now

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how many credit cards did you have? I had two? And also they

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wait, that's all you had were
two credit cards? You called them about

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two credit cards? Yes, and
a main one alone through main one.

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Okay, but what is that three
credit cards or two? Well? There

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was actually three? Then? Okay? Now you had three credit cards credit

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card and you're paying this, you're
paying Cordoba three hundred and fifty two.

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What did they say they were going
to do with your money? They were

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going to pay, they were going
to Why did they say they could do

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this. Did they talk about how
they did it? Well, they talk

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a lot, is crap I get
Did they tell you to stop making payments?

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Yeah, they told me to not
make any more payments to my creditors.

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Okay. Now which creditor is suing
you right now? It's Capital One?

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Okay? And now it's even higher
than it was originally, of course

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it is. They haven't been making
payments, Yeah, they haven't been paid.

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How much do they want? How
much does Capital one want? Capital

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one wants like four thousand? Okay? I want you to hold on,

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Okay, Geraldine, this is really
important. If you hold on, I

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want to get some people on to
talk about this. I think I want

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to get somebody from Wink and Wink
to talk about this. This is they

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do a lot of debt settlement and
stuff. So hold on, and then

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I'm going to switch to Robert Katschina. Get Wink and Wink, one of

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the one of the Winks. Thank
you got it. What's going on with

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you in a home loan? Robert? I basically feel like I have my

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property stolen by freedom mortgage. Holy
crap, let's talk about this now.

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How long have you had a mortgage
with them. My original mortgage started in

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twenty twenty one. It was with
round Point Mortgage, and I think I

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made two payments to round Point.
Then I was notified that my mortgage had

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been sold to Freedom Mortgage. Okay, when was the same? I think

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it was October November of twenty one. And then right when the COVID started,

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Freedom Mortgage put my home or my
mortgage on for bearance. Who dan

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they Freedom did? Yeah? So
Freedom took it over right and immediately put

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you on a forbearance. Yeah,
because of the COVID. That's right when

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COVID was starting up and all of
the version. And now how did that

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forbearans work? Oh? They told
me I could make payments or not make

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payments. If I missed a payment, don't worry about it. So I

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did. And what did they say? What did they say would happen if

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you missed a pay Well, they
said, what would happen is the payments

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I missed would be rolled into the
end of a loan, because got it.

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When the forebearans ended, they do
a modification and they'd roll the payments

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I'd missed into the end of the
loan and carry them as a lean,

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oh, I said, okay,
So they came back and did you sign

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paperwork to that effect? Did you
sign all the paperwork? No? I

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didn't have any paperwork sent to me
none. Okay. So on the surface,

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on the surface, it looks like
you simply stopped paying. Well,

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I made a couple of payments,
but there were payments that I did miss

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No, but I get it.
Here's what I'm saying. Though you're saying

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it was the forbearance agreement. What
if I'm not saying this will happen but

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Robert. What if we call them
and say, hey, Robert had a

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for barons agreement and now you're foreclosing
because he missed some payments. And what

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if they say we never had a
forbearance agreement? What would you have to

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prove it? Just their phone conversations
are all recorded, But do you have

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the recorded one? Do you have
them? No, I'm in the process

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of trying to get a VA attorney. Now what makes you see what makes

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you think they're going to be forthright? If they are trying to steal your

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home? What makes you think they're
going to come forward with recorded phone conversations?

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Why would they if they're subpoenaed by
the court. Don't they have to

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unless they don't have them. I
mean, they can simply Listen. What

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I'm saying is if they're crooked,
and if they want to take your house

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and you say you had an agreement
and they say you didn't, they don't

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have to do anything. So I
don't know what you have. Robert,

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you say you had a Forbearents agreement. Hold on a second, important I

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want to take this break, man, But this is another important one.

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I mean, are they foreclosing on
you right now? Foreclosed and sold my

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poverty? They already did? Oh
yeah, why did you let it go

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that far? I don't know myself. They offered me a loan modification.

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They told me that it would begin
March first of twenty Oh wait, you

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already you already lost your home.
You already lost it? Right when did

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you lose it? October eighteenth?
So when did they start foreclosure back in

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April? How many payments did you
did you skip? It's probably about five

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or six, okay, But what
happened is they offered me a loan modification.

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They told me not to make a
payment the month before that my modification

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would start on March first, twenty
twenty two. I said, Okay,

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I didn't make that payment the month
before. I made March payment, April

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made June. What does this have
to do with payment. I've tried to

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make the July payment and I was
told, well, no, you can't

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make this July payment because it's a
foreclosure. Bro, it's a foreclosure.

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Robert new Robert, I got to
tell you something, Okay, from everything

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you're telling me, I'm going to
tell you the straight truth. Okay,

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We're going to try to help you, but I don't know if I can.

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Here's the straight truth. It looks
like you stop making payments and they

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and they foreclosed on you. That's
what it looks like. Now, did

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you go, I'm taking payments so
they stop taking them from me. But

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you stopped making them first? Well? No, after I made the modification

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payments. Yeah, well I made
the March April May. They sent me

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three forms that needed to be signed. You said, listen, Robert.

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You said back, Robert, you
said, back in twenty twenty one,

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when freedom took over, you went
into a forbearance. Now you're telling me

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every one of those six payments,
every one of them, including the first

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one was withheld because Freedom would not
take it. No. Once they started

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the modification on March first, they
took March payment, April May, June.

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I tried to make my July payment, and as gallas as, we

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can't take a payment because your new
modification is going to start. You know

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this has already been in front of
a judge, right, I mean,

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this is done and over. I
know it is. I mean, but

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did he go did you go,
Robert to the Role one twenty hearing?

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Did you go to a hearing to
argue your side? I wasn't aware of

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any hearing. I'm seventy one years
old, Robert. Hold on, just

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hold on, Okay, this is
a very very serious and sad situation.

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I'm Tom Martino three oh three seven
one three talks one three eight two five

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five. Go with a sure thing
Denver's best roofer Excel roofing dot com.

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You don't pay a cent until you're
content. Time for an insurance check up

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free, no obligation. In comparison, call Compass insurance paying too much your

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coverage at dozens of insurance companies find
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to one. Help You'll think you're
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list your home with Remax Alliance three oh

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three nine to zero sixteen twenty two. Hi Tom Martino, you're troubleshooter.

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Who does you want me to take? Who do you want me to take?

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I'll take Okay, good, We'll
take her right away. I have

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Brian Burns as an expert here from
Compass Insurance. I want to take as

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well. Hey, Brian, real
quick here. Gap coverage was sold to

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people as a way to pay off
your mortgage balance when you get in a

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wreck and your car is worth less
than you owe. It's when your car

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is worth more than you owe.
So what I'd like to know is,

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though GAP doesn't just cover people who've
been stupid in the past and have a

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lot of negative equity. So there
are limits to GAP coverage. Is that

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correct? Yeah? Yeah, it
specifically states on every loan gap can I

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can imagine at least that I've seen
it always excludes carry over balances from previous

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loans. Okay, but what about
that loan? What about what if you

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overpaid? What if you did not
have negative equity rolled in? How does

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it deal with negative. How does
it deal with simply a car that lost

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value or you paid too much for
it? Well, it does it.

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Here's I can tell you. I'm
looking at one right now. The exclusions

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to it are overdue loaner lease payments. Financial penalty is imposed under a lease

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for excessive use or abnormal wear or
thera. If this is a lease,

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obviously, security deposits not refunded by
a lesser costs for extended warranties, credit

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life insurance, health accident or disability
insurance purchased with the loaner release, or

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carryover balances. That's what's excluded on
this Now. I heard there was always

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there was an exclusion of percentage loan
to value, like they won't go beyond

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one hundred and twenty five percent.
I have absolutely seen that this particular carrier.

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I'm looking at two different ones just
because I knew you were calling about

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this. Neither of these two carriers
that we write state the twenty five percent,

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but I have absolutely seen it.
So, Brian, it is possible

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if you were stupid and paid too
much for a car, and you owed

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ten thousand more than it's worth,
that that gap cover. As you're looking

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at would pay for it as long
as that ten thousand dollars wasn't in the

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form of you know, uh right, the extended warranty or the you know,

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credit life, the clear coach,
you know what I mean, right

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right. But the fact again,
I want to make this clear, the

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fact that you were stupid and paid
too much does not enter into it.

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They'll pay these two policies I'm talking, but I am with you. I

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have I've even helped people that have
called your show that they sent me their

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form and it okay showed a twenty
five percent. I had a caller yesterday

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one other quick question and then I
go to gg Wink from Wink and Wink

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one other quick question. I was
told gap insurance is going away. No,

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I have not heard any of Okay
still definitely available on is it a

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good coverage to have? You know, it is in the first couple of

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years that you own. If you
buy a brand new call our loan,

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gap is is definitely something that would
be worthwhile for people. But if the

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car is you know, two,
three, four years old, at that

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point, it's already lost that value
and hopefully your loan account has kind of

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00:17:14.839 --> 00:17:17.920
regulated, if that makes sense.
So, okay, I understand how much

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00:17:18.039 --> 00:17:21.480
is that coverage? About? How
much does it cost? Oh, let's

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00:17:21.480 --> 00:17:25.480
say sixty seventy bucks a year with
the show, So it's not expensive.

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00:17:25.599 --> 00:17:27.720
It is, so it's not such
a bad idea. Thank you Brian Burns's

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00:17:27.720 --> 00:17:32.839
Compass Insurance Group. If you're looking
for an insurance checkup, they can do

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00:17:32.920 --> 00:17:36.799
it unbiasedly. Check with twenty five
twenty six companies to make sure you're not

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00:17:36.839 --> 00:17:41.640
paying too much. Tarot three nine
ninety six nine GG Wink. She is

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00:17:41.640 --> 00:17:45.000
with Wink and Wink, their bankruptcy
attorneys. And here's the deal with GG.

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I'm talking to Geraldine and basically she
went to one of these debt consolidation

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companies. Okay, And she's been
making payments since last year of three point

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00:18:00.440 --> 00:18:07.559
fifty two a month, but the
consolidation company has not been making payments to

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her creditors. Now she's being sued. Have you heard of this happening before

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all the time, all the time. It's in the fine print, most

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likely, but they do not explain
that to you when you sign up.

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00:18:21.920 --> 00:18:25.880
Then why are you making payments to
a consolidation company? Is it under the

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guys that they're going to get together
a lump sum of money and negotiate exactly,

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and they pay themselves first, so
you're first paying them usually then you're

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building up a fund from which they
can settle. And if your payments are

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three hundred and fifty dollars a month, you're not gonna get there in time.

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You know, getting sued takes about
a year year and a half from

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default, So if you're not making
pretty large lump sum payments, there's never

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going to be an opportunity for them
to settle. Debt effects. I would

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say, I have never seen a
debt consolidation company work. I've seen them,

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00:19:03.119 --> 00:19:08.000
do you know, maybe the one
or two little debts, but we

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get We get the folks after they've
been sued, and they're usually somewhat bewildered

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or frustrated or angry and Jardine you
may not want to hear this, but

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the reason I have GGI wink on. She hired an attorney's firm. Though

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it has it's not where they pay
a certain amount to this to all these

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00:19:26.359 --> 00:19:30.559
credit card debts or whatever. She
entered into an agreement for three or four

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00:19:30.640 --> 00:19:36.559
hundred bucks a month for an attorney's
firm. A law firm to actually negotiate

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to debts down. That's what she
entered in. Mark, That's exactly what

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she did. That's what we're talking
about, and that's what fails. Ninety

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00:19:42.119 --> 00:19:47.519
eight percent of the time. You
hire this firm. This firm promises to

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negotiate your bills and they pay with
the accumulated money that you've paid monthly.

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00:19:52.440 --> 00:19:56.920
And as Gigi explained, they first
pay themselves. So if you accumulate in

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00:19:57.160 --> 00:20:02.400
ten months thirty five dollars, that
pays the law firm, and then they

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hope that no one will sue by
the time they get another lump sum.

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00:20:07.400 --> 00:20:12.039
The problem is it doesn't work.
So so anyway, paying them, you

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00:20:12.079 --> 00:20:15.720
know, two thousand dollars a month, right marketing Mark, Mark, What

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00:20:15.799 --> 00:20:18.039
was the point though, What was
the point of what you were saying.

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00:20:18.200 --> 00:20:22.599
I didn't get. They're not collecting
money from her to pay the credit card.

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00:20:22.680 --> 00:20:26.000
They're just taking three hundred a month
for legal advice. Mark. That

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00:20:26.160 --> 00:20:30.680
is not true. If it's a
debt cansis way to their website and looked

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00:20:30.680 --> 00:20:33.400
at how they operate. It's a
law firm, okay. But if it's

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00:20:33.440 --> 00:20:40.559
a debt consolidation company, the agreement
usually says, they will accumulate lum sums

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00:20:40.599 --> 00:20:44.680
of money and attempt to negotiate down
your balances. Now, I don't know

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00:20:44.720 --> 00:20:48.559
about this one, but that's how
they all work, so maybe this one

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works differently. No matter what,
if they told her to stop making payments,

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00:20:52.559 --> 00:20:56.680
what why would they do that?
I mean, are what are they

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00:20:56.960 --> 00:21:00.200
because a credit card debt? It's
non secure debt. I'm sure they were

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00:21:00.240 --> 00:21:03.960
trying to negotiate it down to a
lump payment. I know, whatever it

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00:21:04.000 --> 00:21:07.440
is. What I'm trying to tell
Geraldine right now is stop making those payments,

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00:21:07.519 --> 00:21:12.039
Cheraldine, and name them as name
them as one of the creditors in

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00:21:12.079 --> 00:21:15.079
your bankruptcy, because you're going to
need a bankruptcy. You're never going to

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00:21:15.119 --> 00:21:19.839
get out of this debt. Okay, that's the hard fact. But wait

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00:21:19.880 --> 00:21:23.279
a minute, but there's good news
because you can get out of that debt.

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00:21:23.680 --> 00:21:26.279
And you know what, a bankruptcy
isn't the end of the world.

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00:21:26.359 --> 00:21:30.720
If there's no other way. It
certainly is better than having a life of

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00:21:33.160 --> 00:21:37.000
debtedness, I mean, I indebtedness. I would definitely contact Wink and Wing

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00:21:37.400 --> 00:21:41.119
have them start a bankruptcy for you
and get these people off your back,

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00:21:41.359 --> 00:21:45.720
and you better do it quickly and
you make and whether and whether or not

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00:21:45.759 --> 00:21:52.160
they're a law firm promising to negotiate
or they're a consolidation company promising to do

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00:21:52.279 --> 00:21:57.240
both, it doesn't matter. They
do not work. They do not work,

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Gigi, Why would any why would
a credit card company settle for anything?

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00:22:03.839 --> 00:22:06.319
I mean, I mean, have
you heard of that happening? I

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00:22:06.319 --> 00:22:08.240
guess now? And then if they
know somebody's going bankrupt, I don't know.

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00:22:08.279 --> 00:22:12.720
What do you say? We do
debt settlement and it works, but

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00:22:12.880 --> 00:22:18.559
you gotta be realistic. It's not
going to be better than fifty percent.

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00:22:18.720 --> 00:22:22.599
Fifty percent is a good deal for
settling debts, and they want it right

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00:22:22.640 --> 00:22:25.440
away, yeah, and they want
it in one or two Okay. So

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00:22:25.480 --> 00:22:29.039
if she's been three hundred and fifty
a months just for the legal fees,

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00:22:29.079 --> 00:22:32.640
as Mark said, and they come
back to her with fifty percent settlements,

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00:22:32.759 --> 00:22:37.839
she can't do that right, which
should have been part of the plan from

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00:22:37.960 --> 00:22:42.240
day one. If they're a legitimate
law firm, this person should know exactly

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00:22:42.720 --> 00:22:47.039
what kind of funds she's going to
need to tap into to settle this debt

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00:22:47.400 --> 00:22:52.119
exactly. It just is a big
sham and Geraldine. Here's Wink's number you

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00:22:52.119 --> 00:22:57.039
should call Gigi three ozho three four
one zero seventeen twenty three oh three four

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00:22:57.160 --> 00:23:02.000
one zero seventeen to twenty. It's
your only hope. I'm telling you that

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00:23:02.119 --> 00:23:07.279
right now, you unfortunately have wasted
three hundred fifty dollars a month. By

287
00:23:07.279 --> 00:23:11.200
the way, water pros will get
you the best drinking water at the kitchen

288
00:23:11.240 --> 00:23:14.880
sink fourteen hundred dollars. You can
even do a filter for around one thousand

289
00:23:14.960 --> 00:23:18.200
dollars. Pick your choice. They
have water softening, they have the best

290
00:23:18.200 --> 00:23:22.200
systems at the lowest prices. That's
three oh three eighty six two five five

291
00:23:22.319 --> 00:23:29.799
five four. Go with a sure
thing Denver's best roofer Excel Roofing dot com.

292
00:23:29.839 --> 00:23:36.400
You don't pay a cent until you're
content. Time for an insurance check

293
00:23:36.480 --> 00:23:40.720
up free, no obligation. In
comparison, call Compass Insurance paying too much

294
00:23:40.920 --> 00:23:44.880
your coverage at dozens of insurance companies
find out now three o three seven to

295
00:23:44.960 --> 00:23:48.599
seven to one help. You'll think
you're his only customer when you choose Frank

296
00:23:48.680 --> 00:23:52.279
Durand the real estate Man dot com
to list your home with Remax Alliance three

297
00:23:52.279 --> 00:24:00.319
oh three nine two zero sixteen twenty
two. Hi Tom Martino here three oh

298
00:24:00.400 --> 00:24:04.519
three Martino three O three six two
seven eight four six SYS called twenty four

299
00:24:04.559 --> 00:24:10.240
to seven and we will get back
to you. I want to make this

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00:24:10.279 --> 00:24:15.039
message clear. Debt consolidation companies,
whether they're a law firm promising to negotiate

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00:24:15.079 --> 00:24:19.759
your debt or people accumulating money to
make lump sum offers, they don't work.

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00:24:21.400 --> 00:24:22.880
They don't work. Most of them
take your money and run. In

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00:24:22.920 --> 00:24:29.519
this particular case, they take that
it's a year for their fee, and

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00:24:29.599 --> 00:24:32.880
then in addition to that they come
up with a settlement. You have to

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00:24:32.880 --> 00:24:37.839
come up with a lump sum.
It's not going to work. So just

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00:24:37.920 --> 00:24:41.359
remember that if you get that far
behind, you shouldn't. But if you

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00:24:41.400 --> 00:24:48.319
do, bankruptcy is sometimes your best
option. Unfortunately, Robert, you have

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00:24:48.359 --> 00:24:51.279
an issue, and we talk to
you, and I want to I want

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00:24:51.319 --> 00:24:55.839
to continue here quickly. You had
a mortgage. I want to make this

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00:24:55.880 --> 00:25:00.640
clear. With Round Point mortgage in
twenty twenty one, you freedom took it

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00:25:00.759 --> 00:25:07.799
over and put you on a forbearance
agreement. Even after this is what you

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00:25:07.839 --> 00:25:11.160
told me. I want to make
sure I'm absolutely clear. After you were

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00:25:11.200 --> 00:25:18.440
put on the forbearance, you continued
to make payments. I missed about five

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00:25:18.480 --> 00:25:23.079
payments my hold on. But you
said you continued to make payments until they

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00:25:23.200 --> 00:25:29.880
refused to take them. That's why
you missed five payments. They started once

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00:25:29.920 --> 00:25:33.119
they started a loan, modification offered
me to modification. That's when I were

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00:25:33.160 --> 00:25:37.799
doing making payments. It was March
of twenty twenty two. Okay, I

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00:25:37.839 --> 00:25:41.200
sell make payments in March, April, May, June, and when I

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00:25:41.240 --> 00:25:45.839
tried to miss it before that,
Robert, Really this is so this doesn't

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00:25:45.880 --> 00:25:49.160
have to be confusing. I'm really
trying to make it simple. What I

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00:25:49.200 --> 00:25:56.519
really need to know? Okay,
what really is premier here? You stopped

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00:25:56.680 --> 00:26:03.720
making payments at one point you said
it was because they refused to take them.

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00:26:03.799 --> 00:26:07.160
Is that true? Yes, that
was in December of twenty twenty two

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00:26:07.799 --> 00:26:14.519
or twenty twenty three. But was
that after you stopped making payments on your

325
00:26:14.599 --> 00:26:19.440
own? First? No? Okay, Mark, are you getting Mark?

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00:26:19.480 --> 00:26:23.240
Am I getting this wrong? Just
help me out here. He's saying,

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00:26:23.720 --> 00:26:26.839
I don't know what it matters.
Well, it does matter, it does.

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00:26:26.880 --> 00:26:30.000
I'll tell you why it matters,
Mark, Because even though it went

329
00:26:30.039 --> 00:26:34.160
through the courts, if they literally
stopped taking his payments for no reason at

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00:26:34.160 --> 00:26:37.119
all. They can't pore clothes on
him. And yes, you could probably

331
00:26:37.119 --> 00:26:41.400
go back and get it opened up
if that's true. But here's what I

332
00:26:41.440 --> 00:26:44.440
think happened, Robert. I think
I'm trying to get out of you.

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00:26:44.960 --> 00:26:49.079
Once you entered into a fourbearance,
you did miss payments, then hold on

334
00:26:49.680 --> 00:26:52.960
when you missed payments, then they
came back to you with an agreement and

335
00:26:53.000 --> 00:26:57.839
you started making payments again. Is
that right? That is correct? Okay?

336
00:26:59.200 --> 00:27:02.200
Then okay, then here, okay, let me tell you what happened.

337
00:27:02.599 --> 00:27:08.799
You stopped making payments first, then
then they refused to take payments after

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00:27:08.839 --> 00:27:14.119
your resumed payments. No, we'll
see a Robert, take it easy,

339
00:27:14.599 --> 00:27:17.319
take You're never going to get out
of this. Three oh three seven to

340
00:27:17.319 --> 00:27:21.319
one three talks seven one three eight
two five five. He's saying, I

341
00:27:21.359 --> 00:27:23.960
swear to God, he is saying
the same thing that I'm saying, but

342
00:27:25.079 --> 00:27:32.319
he keeps going back. He stopped
making payments first, then they came back

343
00:27:32.359 --> 00:27:36.960
to him and said we have a
forbearon's agreement. They tricked him into resuming

344
00:27:37.000 --> 00:27:42.000
payments. Then they started foreclosure and
would not take any more payments. That

345
00:27:42.200 --> 00:27:47.000
is what happened. It went through
the courts, and the courts did not

346
00:27:47.319 --> 00:27:49.119
He said I didn't know anything about
a hearing. I didn't know anything.

347
00:27:49.279 --> 00:27:53.319
And he's using the excuse that he's
seventy one years old. Robert, here's

348
00:27:53.359 --> 00:27:57.920
the sad fact. You lost your
home. You lost it because of not

349
00:27:59.480 --> 00:28:03.759
making pays. You did not have
the forbearance wallpapered. It sucks, but

350
00:28:03.880 --> 00:28:07.640
it went before a judge and there's
nothing we can do about it now.

351
00:28:07.680 --> 00:28:11.759
If you'd like to give Kelly a
case number, we'll look up the case.

352
00:28:11.799 --> 00:28:18.079
Okay, but I think that it's
too late. If anyone right now

353
00:28:18.599 --> 00:28:23.799
is considering a forbearance agreement, or
if you're in what you believe to be

354
00:28:25.200 --> 00:28:30.920
a forebearance agreement, or you entered
some kind of an agreement during COVID and

355
00:28:30.880 --> 00:28:37.920
now you're being bugged, please call
us before the foreclosure at the first sign

356
00:28:38.000 --> 00:28:44.839
of trouble. Please three h three
seven to one three talks seven one three

357
00:28:45.160 --> 00:28:48.279
eight two five five. This is
critical that you talk to us first.

358
00:28:48.480 --> 00:28:52.720
And by the way, Frank Durand
the real estate man, has been known

359
00:28:52.759 --> 00:28:56.799
to help people through these situations by
selling the house and paying off the debt

360
00:28:57.160 --> 00:29:02.880
or at least hold off the mortgage
company until he could sell it. And

361
00:29:02.960 --> 00:29:07.680
he's actually done this several times for
people, and he can do stuff for

362
00:29:07.759 --> 00:29:11.880
you too, as far as analysis
of your home or any problems with real

363
00:29:11.000 --> 00:29:15.759
estate along with buying or selling.
Three oh three nine two zero sixteen twenty

364
00:29:15.799 --> 00:29:25.680
two. Go with a sure thing
Denver's Best roofer Excel Roofing dot com.

365
00:29:25.720 --> 00:29:32.279
You don't pay a cent until you're
content. Please time for an insurance check

366
00:29:32.400 --> 00:29:36.680
up free, no obligation. In
comparison, call Compass Insurance paying too much

367
00:29:36.799 --> 00:29:40.759
your coverage at dozens of insurance companies
find out now three oh three seven to

368
00:29:40.839 --> 00:29:44.480
seven to one help. You'll think
you're his only customer when you choose Frank

369
00:29:44.559 --> 00:29:48.160
Durand the real estate Man dot com
to list your home with Remax Alliance three

370
00:29:48.160 --> 00:30:02.319
oh three nine two zero sixteen twenty
two. Hi Tom Martinez here three zero

371
00:30:02.359 --> 00:30:06.640
three Martino twenty four to seven for
help, information and referrals. I want

372
00:30:06.640 --> 00:30:12.519
to go to Daniel with a body
shop issue on an eighty seven? Am

373
00:30:12.559 --> 00:30:15.880
I reading that right? In eighty
seven Cadillac Coupe Deville. Was this a

374
00:30:15.960 --> 00:30:22.559
restoration job, Daniel or what.
It was an all original car passed down

375
00:30:22.599 --> 00:30:26.240
for my grandparents. And then in
March of twenty twenty, it suffered an

376
00:30:26.279 --> 00:30:30.839
accident when someone run me across three
lanes of traffic and onto that raised center

377
00:30:30.920 --> 00:30:36.319
median. Now did they they did
you get their insurance to pony up or

378
00:30:36.359 --> 00:30:41.160
what? Their insurance company cut me
a check for four eight hundred dollars.

379
00:30:41.160 --> 00:30:48.240
But I'm surprised you got that.
That's weird. That's good. It's in

380
00:30:48.319 --> 00:30:52.400
a fair amount because I'm about thirteen
thousand in it. But that's no.

381
00:30:52.400 --> 00:30:55.000
No, I understand that. But
I'm saying, on an old car,

382
00:30:55.480 --> 00:30:59.400
it's really hard to get value out
of it because of that, even with

383
00:30:59.440 --> 00:31:03.079
your owning insurance. So you have
an eighty seven Cadillac Coupe Deville that was

384
00:31:03.119 --> 00:31:10.359
in an accident March March of twenty
twenty, you were cut a check for

385
00:31:10.440 --> 00:31:18.519
four grand Yes, sir, so
keep going what happened? Then? The

386
00:31:18.599 --> 00:31:22.640
fast forward to my current issue is
January of twenty twenty three. I found

387
00:31:22.680 --> 00:31:26.599
a body shop out in Puebla,
West. They needed a five hundred dollars

388
00:31:26.839 --> 00:31:30.839
non refundable deposit to put me on
their wait list. And this was how

389
00:31:30.920 --> 00:31:36.559
much did you pay them five how
much? A five hundred dollars? Shot

390
00:31:36.599 --> 00:31:41.839
it? And you did that last
year? Correct? In January twenty twenty

391
00:31:41.880 --> 00:31:47.960
three? Yeah, got it.
They told me the estimate appointment date was

392
00:31:48.000 --> 00:31:52.319
going to be June of twenty twenty
three. Once that appointment date came and

393
00:31:52.440 --> 00:31:56.599
a month after, I would call
them back and say, Hey, what's

394
00:31:56.640 --> 00:31:59.640
going on? Where am I at
in the line? Right? They would

395
00:31:59.640 --> 00:32:01.839
say they still finishing a couple of
cars. They had an issue with the

396
00:32:01.920 --> 00:32:07.160
lift issue finding help to work in
the shop. So have you ever gotten

397
00:32:07.160 --> 00:32:14.960
into that body shop? No,
sir? Why Every time that I've tried

398
00:32:14.960 --> 00:32:17.160
to call them to see where I'm
at in scheduling to bring my car in,

399
00:32:17.559 --> 00:32:21.839
they always tell me that there's some
cars ahead of mine. We'll call

400
00:32:21.880 --> 00:32:25.559
you back in another month or so. Let you know, crapp setback.

401
00:32:27.599 --> 00:32:31.400
How did you find this body shop? Daniel? I was looking high and

402
00:32:31.440 --> 00:32:37.359
low online between Google and recommendations on
Facebook. They were one of the last

403
00:32:37.359 --> 00:32:43.359
body shops in Plablo that explicitly works
on older cars, classic cars. Yeah,

404
00:32:43.359 --> 00:32:45.559
and I just found them online.
They had some good reviews and a

405
00:32:45.599 --> 00:32:52.759
good website. I just gave it
a shot, Okay, where does it

406
00:32:52.839 --> 00:32:55.799
stand today? When was the last
time you talked to them? I talked

407
00:32:55.799 --> 00:33:00.920
to them a couple hours ago this
morning. What did they say? I

408
00:33:00.960 --> 00:33:04.880
asked them where they're at, and
they said they still had a couple of

409
00:33:04.960 --> 00:33:08.119
vehicles ahead of mine that they were
still finishing. And at that point I

410
00:33:08.200 --> 00:33:13.319
asked them if I could have my
deposit back. Of course, they said

411
00:33:13.319 --> 00:33:17.759
because it was non refundable. Oh
but I've been so patient and kind with

412
00:33:17.799 --> 00:33:22.720
them. They would give me half
of that back. But my argument is,

413
00:33:22.440 --> 00:33:25.119
we're eight months past my own No. No, listen, listen,

414
00:33:25.279 --> 00:33:30.880
listen. First of all, it's
unconscionable that they would take a deposit more

415
00:33:30.920 --> 00:33:36.839
than a year ago and now say
that, uh, they're going to give

416
00:33:36.839 --> 00:33:39.759
you half of it back. It
sounds like a bunch of other scammers we

417
00:33:39.880 --> 00:33:45.400
know in the car business. We
need someone to get on the phone and

418
00:33:45.480 --> 00:33:47.799
to talk to these people for you
and to tell I mean, they're full

419
00:33:47.799 --> 00:33:51.640
of crap. I think you could
go to small claims court and get a

420
00:33:51.720 --> 00:33:57.039
judgment immediately. But let's try to
reason with them. Why in God's name

421
00:33:57.119 --> 00:33:59.880
do they feel they're entitled to even
half of it? That's what I don't

422
00:34:00.079 --> 00:34:05.319
understand they're not entitled to any of
it. Why they say it's non refundable?

423
00:34:05.359 --> 00:34:07.519
Do you have a deposit agreement with
them? Go with a sure thing

424
00:34:07.639 --> 00:34:12.880
Denvers Best Roofer, Excel Roofing dot
com. You don't pay a cent until

425
00:34:12.880 --> 00:34:19.440
you're content. Time for an insurance
check up free, no obligation. In

426
00:34:19.480 --> 00:34:23.320
comparison, call Compass Insurance. Pay
too much your coverage at dozens of insurance

427
00:34:23.360 --> 00:34:28.079
companies find out now three oh three
seven seven to one help. You'll think

428
00:34:28.119 --> 00:34:31.119
you're his only customer when you choose
Frank durand the real estate Man dot com

429
00:34:31.159 --> 00:34:36.840
to list your home with Remax Alliance
three oh three nine two zero sixteen twenty

430
00:34:36.880 --> 00:34:50.719
two rip of news. You needed
that? Who you don't have? Run

431
00:34:50.719 --> 00:34:59.400
anxious sass? Can Shooter's gonna help
come? This is the Troubleshooter Show.

432
00:35:00.000 --> 00:35:05.239
You know Tom Martino Time Tom Martino. By the way, as you'll see,

433
00:35:05.239 --> 00:35:07.760
I have fixed at twenty four to
seven in the house. We always

434
00:35:07.800 --> 00:35:10.159
have sponsors from time to time to
talk about different things. We're talking about

435
00:35:10.159 --> 00:35:19.159
membership, membership. I don't like
maintenance agreements, but membership is different than

436
00:35:19.199 --> 00:35:22.480
maintenance agreements. A lot of good
companies have memberships. Car washes have them.

437
00:35:22.480 --> 00:35:25.880
I love them. Oh my god, you can't do better one price.

438
00:35:27.559 --> 00:35:30.159
If that's if you wash your car
right now? What's membership and fix

439
00:35:30.199 --> 00:35:32.920
it really quickly? If we had
to sum it up, what would you

440
00:35:32.960 --> 00:35:37.320
say? It is in membership?
And I'll get to Alex, Kyle and

441
00:35:37.400 --> 00:35:39.760
Dan in one minute here just hang
on, go ahead to Hannah Davis.

442
00:35:39.800 --> 00:35:43.639
Welcome Tom first. I was so
excited to hear your thoughts on this.

443
00:35:43.679 --> 00:35:45.199
I wanted to pick your brain because
I know I'm a member. You're a

444
00:35:45.239 --> 00:35:49.199
member, a real one. You
shoot it straight. The number one thing

445
00:35:49.199 --> 00:35:52.480
I would say, it's prevention.
What is so sad and hearing some of

446
00:35:52.519 --> 00:35:55.519
these callers come in where they have
just gotten in such a bad place with

447
00:35:55.599 --> 00:35:59.800
companies, right, and it could
have been prevented, right, that's right.

448
00:36:00.079 --> 00:36:02.199
What this is about scheduling calls to
come out four times a year for

449
00:36:02.239 --> 00:36:06.480
every part of your home. And
there's no extra for those calls, there's

450
00:36:06.519 --> 00:36:08.719
no part of them. See.
So when you do the math, if

451
00:36:08.760 --> 00:36:13.760
you can do the math for membership
and it works out, then it works

452
00:36:13.760 --> 00:36:16.199
out. It absolutely works out.
Just one of our calls. So this

453
00:36:16.239 --> 00:36:20.559
is for the plumbing they'll do a
water heater flush. Yeah, that costs

454
00:36:20.559 --> 00:36:22.599
you four hundred dollars, right if
you wann't a member. If you're a

455
00:36:22.599 --> 00:36:25.519
member, it is free. So
normally this is twenty nine and even on

456
00:36:25.599 --> 00:36:30.000
special it's one hundred and fifty two
hundred dollars. You keep it right,

457
00:36:30.360 --> 00:36:32.559
and that flush, by the way, just for people that know, you

458
00:36:32.679 --> 00:36:38.119
have a sacrificial anode inside of your
water heater which gets eaten away, and

459
00:36:38.159 --> 00:36:43.760
then you always get sediment from hard
water or except if you have soften water,

460
00:36:43.800 --> 00:36:46.360
but you for most water and all
of those minerals eat away. If

461
00:36:46.400 --> 00:36:50.199
you flush a tank, you can
keep that thing twice as long. Oh

462
00:36:50.280 --> 00:36:52.079
yeah. And also think about the
water that you're bathing a right when you're

463
00:36:52.119 --> 00:36:54.719
not flushing that out right. So
long story short, what this is about

464
00:36:54.840 --> 00:36:58.679
is about prevention. I can't tell
you how many times I've seen our text

465
00:36:58.800 --> 00:37:01.280
go to calls. People have to
spend so much money because they did not

466
00:37:01.400 --> 00:37:05.039
do the prominent of care. So
we'll talk throughout the show. We'll talk,

467
00:37:05.199 --> 00:37:07.960
but the first thing, think about
water flush, water heater flushing,

468
00:37:08.199 --> 00:37:14.159
and then also there's priority appointments we'll
talk about right now, Kyle wants to

469
00:37:14.199 --> 00:37:19.440
talk about his issue. And by
the way, Hannah, because I know

470
00:37:19.480 --> 00:37:22.000
you do consumer work, I mean, feel free to chime in, by

471
00:37:22.039 --> 00:37:28.599
the way, along with Mark.
And as far as the foreclosure, when

472
00:37:28.639 --> 00:37:31.039
Mark said, what difference does it
make, he's kind of right. I

473
00:37:31.039 --> 00:37:37.000
mean it's almost not kind of right. He is right in that it's almost

474
00:37:37.039 --> 00:37:45.559
impossible to reopen a foreclosure once it's
been judicially heard, except if there was

475
00:37:45.679 --> 00:37:51.000
extreme fraud. That happened, by
the way, with banks back in the

476
00:37:51.159 --> 00:37:55.119
Great Recession. Banks they did go
back and undo some of them, but

477
00:37:55.199 --> 00:38:00.920
it's very rare. So I didn't
want to give people the impression when Mark

478
00:38:00.960 --> 00:38:02.239
said what difference to me, I
said, no, Mark, you can.

479
00:38:02.599 --> 00:38:06.079
I don't want to give the impression
that that's a walk in the park.

480
00:38:06.159 --> 00:38:12.800
It's not. It's nearly impossible to
overturn foreclosures. But Mark, do

481
00:38:12.840 --> 00:38:15.280
you remember Alway? Is he there
right now? I don't know if he's

482
00:38:15.280 --> 00:38:17.440
there. Yeah, I'm here,
Okay, Mark, do you remember during

483
00:38:17.440 --> 00:38:21.639
the Great Recession? Though? What
bank? Do you remember? This bank

484
00:38:21.719 --> 00:38:25.239
had a bunch of foreclosures they were
doing illegally and they were just well,

485
00:38:25.239 --> 00:38:29.320
there was just wells Fargo got hit
over the head. I think Bank of

486
00:38:29.360 --> 00:38:35.000
Americas got hit. It was a
big deal. I think they've cleaned up

487
00:38:35.480 --> 00:38:37.920
the mortgage industry a lot. Hey, So, Kyle, what's happening with

488
00:38:37.960 --> 00:38:44.480
the title of your car? Kyle? Go ahead, Kyle? Are you

489
00:38:44.519 --> 00:38:52.480
there, sir? Okay, Kyle, why don't you I don't hear him?

490
00:38:52.480 --> 00:38:55.119
Man, So why don't we see
if he's on the line, I'll

491
00:38:55.159 --> 00:39:00.239
go to someone else. Dan has
a comment. Okay, Kyle, Yeah,

492
00:39:00.320 --> 00:39:02.239
accidentally, Yeah, there we go. Sorry I pushed mute. It's

493
00:39:02.280 --> 00:39:07.880
okay, bro, tell me what's
going on, all right. I'll give

494
00:39:07.880 --> 00:39:09.079
you a couple of things and then
you tell me what else you need.

495
00:39:09.440 --> 00:39:14.000
Sure, I co signed on an
auto for my daughter. She paid it

496
00:39:14.039 --> 00:39:20.199
off in full June of twenty one. Neither of us can find the title

497
00:39:20.400 --> 00:39:23.599
today. Okay, Well that hold
on. Now, were you ever given

498
00:39:23.639 --> 00:39:31.119
the title? Well that's what I'm
trying to call Denver County to see if

499
00:39:31.159 --> 00:39:35.679
the state still has the title.
Well no, no, no, Now

500
00:39:35.760 --> 00:39:39.360
here's what happens. Normally, the
title is held by the lender. Okay.

501
00:39:39.679 --> 00:39:43.480
And what you do is you get
it after you pay it off.

502
00:39:43.760 --> 00:39:45.960
Do you recall after she paid it
off? In June of twenty twenty one,

503
00:39:46.280 --> 00:39:51.239
if she got a copy of it
or not. No, that's what

504
00:39:51.280 --> 00:39:54.239
we can't remember. I don't have
it. I checked my Did you contact

505
00:39:54.239 --> 00:40:00.039
the cabinet? Did you contact the
lender? Yep? I've got a a

506
00:40:00.239 --> 00:40:02.320
new Lean holder right here in front
of me. What do you mean a

507
00:40:02.360 --> 00:40:07.280
new Lean release? Loka, new
Lean release? What? What do you

508
00:40:07.320 --> 00:40:09.719
mean? New Motor company? What
do you mean a Newlean release? What

509
00:40:09.719 --> 00:40:14.639
does that mean? Well, since
we couldn't find the title, I called

510
00:40:14.679 --> 00:40:21.199
Ford Motor Credit and they mailed me
a Newlean release uh notorized the fifth of

511
00:40:21.320 --> 00:40:25.000
January twenty So when you bring that
new Lean release down to DMV and say

512
00:40:25.039 --> 00:40:28.480
I need the title, what do
they tell you? Yeah? What do

513
00:40:28.559 --> 00:40:32.639
they say? Well, I didn't
want to go to Denver County and wait

514
00:40:32.719 --> 00:40:37.519
for two hours or whatever. Have
him tell me the title. You want

515
00:40:37.519 --> 00:40:40.320
to do? Man? Now,
listen, here's the deal. You can

516
00:40:40.360 --> 00:40:44.599
simply a rap a Hole County.
Hold on a rapa Hole County, I'll

517
00:40:44.639 --> 00:40:47.440
tell you over the phone. But
a rapa Hole County is not where the

518
00:40:47.480 --> 00:40:52.119
car is registered. Okay, I'm
trying to just call Denver County and talk

519
00:40:52.199 --> 00:40:57.920
to a person but Denver County,
Okay, Denver County can issue a title

520
00:40:58.039 --> 00:41:02.039
with a lost title if it was
doubt and never received did Ford Motor Credit.

521
00:41:02.280 --> 00:41:06.400
They should be able to tell you
if they ever mailed it out.

522
00:41:06.480 --> 00:41:10.000
Did they tell you that? Yeah, they said they did mail it out,

523
00:41:10.280 --> 00:41:14.480
Okay, then I would believe them. Ford Motor Credit. It's pretty

524
00:41:14.519 --> 00:41:17.519
cool. So if they said they
mailed it out and you never got it,

525
00:41:17.519 --> 00:41:22.400
it's a lost title. It's that
simple. Yeah. And when they

526
00:41:22.440 --> 00:41:25.480
mailed it out, she lived in
Arapaho County, so it would have went

527
00:41:25.559 --> 00:41:31.840
there. Now she's moved in.
The car's doesn't matter right now, Ford

528
00:41:31.960 --> 00:41:37.039
Motor Credit, since you never received
it, they should probably apply for the

529
00:41:37.079 --> 00:41:45.679
lost title. Okay. I mean
they're pretty good people. They're not going

530
00:41:45.760 --> 00:41:49.480
to do that. All he's got
to do is go down to DMV mal

531
00:41:51.880 --> 00:41:55.840
Mark Mark. You're saying he can
go where he registers the car. And

532
00:41:55.920 --> 00:42:00.360
so like when I paid off when
I paid off my last car, I

533
00:42:00.400 --> 00:42:02.079
paid it off to sell it.
A few weeks before I sold it,

534
00:42:02.119 --> 00:42:07.039
they sent me a lean release.
I went down to DMV and they printed

535
00:42:07.119 --> 00:42:10.400
right, darlies, and they printed
a new title with no lean on it.

536
00:42:10.599 --> 00:42:15.280
Just in my name. That's have
you tried that community? Why don't

537
00:42:15.280 --> 00:42:16.880
you try that it? Mark said, he did it. You know,

538
00:42:17.199 --> 00:42:21.199
here's the deal, I can do
it. I was just trying to call

539
00:42:21.280 --> 00:42:25.239
Denver County and of course it's a
nightmare. And after twenty minutes trying to

540
00:42:25.239 --> 00:42:28.719
get a hold of you know,
they have some Denver County. By the

541
00:42:28.760 --> 00:42:32.599
way, I have a car.
Listen, you can get to Denver County.

542
00:42:32.960 --> 00:42:37.880
They have some DMV offices that aren't
terrible. Yeah, I'm gonna go

543
00:42:37.920 --> 00:42:42.119
to the one at Holly and Florida. Well, now you gave it away.

544
00:42:42.920 --> 00:42:46.519
But there are some. There are
some that have less traffic than others.

545
00:42:46.719 --> 00:42:49.800
But I think you're on the right
track. Call us if you have

546
00:42:49.840 --> 00:42:52.639
a problem with that. Three ZHO
three seven one to three. Talk Alex.

547
00:42:53.239 --> 00:42:57.559
What's going on with Big O' tires? Alex, Man, it's almost

548
00:42:57.599 --> 00:43:00.039
like a car day today. What's
happening, Alex? Yes, sir,

549
00:43:00.119 --> 00:43:02.960
I've actually talked to you guys before. You're very helpless. I appreciate you

550
00:43:04.000 --> 00:43:07.719
taking a call. Sure, I
took my car over to a new Big

551
00:43:07.719 --> 00:43:10.039
O Tires for the first time in
six years, and I thought I could

552
00:43:10.239 --> 00:43:15.639
striving that it's closer and a We
went there for an oil change and they

553
00:43:15.639 --> 00:43:17.480
told me, hey, you know, pull synthetic, but you also need

554
00:43:17.480 --> 00:43:22.119
to take care of the check engine
light, which is we need to remove

555
00:43:22.159 --> 00:43:24.480
and replace your thermostat housing and that'll
take care of the light. Wait a

556
00:43:24.519 --> 00:43:28.440
minute, how did they know what
the engine light was? Did they pull

557
00:43:28.480 --> 00:43:31.679
a code? Yes, sir,
and they so they pulled the code said

558
00:43:31.679 --> 00:43:37.760
it they needed to removing replace a
thermostat housing, okay, well as well

559
00:43:37.800 --> 00:43:40.519
doing alignment, which I didn't notice
any alignment issues. Well these listen,

560
00:43:40.559 --> 00:43:45.679
these are up sales. I mean
sometimes they recommend things you need. Sometimes

561
00:43:45.719 --> 00:43:49.559
they don't. But you know that's
not I mean almost every car could use

562
00:43:49.599 --> 00:43:52.199
an alignment if you don't remember the
last time you had it done. So

563
00:43:52.239 --> 00:43:55.079
you had an oil change, an
alignment, and you had the housing done

564
00:43:55.199 --> 00:44:00.360
on your what on the fifteenth on
the two and fifteen g wranglers, sir,

565
00:44:00.519 --> 00:44:05.519
got it all right? So what's
going on? It's been just under

566
00:44:05.559 --> 00:44:08.719
two months, less than six hundred
miles around town, and I noticed all

567
00:44:08.800 --> 00:44:13.000
my oil is ending up on my
driveway and I'm like, that's weird.

568
00:44:13.599 --> 00:44:16.159
Something's going on there. And then
my check engine light came back on,

569
00:44:16.519 --> 00:44:21.079
and my alignment's so off that my
steering wheel got to hang to the less

570
00:44:21.079 --> 00:44:23.880
to go straight. And then now
the tracks control lights on as well.

571
00:44:24.000 --> 00:44:27.880
So I call them. They tell
me to bring it back in and I

572
00:44:27.920 --> 00:44:30.840
say, hey, guys, look, every three things that you guys did

573
00:44:30.000 --> 00:44:32.960
is now having an issue again.
Can you take a look and see what's

574
00:44:34.000 --> 00:44:36.719
going on now? They're telling me, oh, yeah, so it looks

575
00:44:36.760 --> 00:44:40.559
like we got it. We Basically
the reason why I check engine lights back

576
00:44:40.599 --> 00:44:46.800
on is now you have an issue
with your sway bar links, your alignments

577
00:44:46.920 --> 00:44:52.199
off? You need new How many
miles on this? How many miles on

578
00:44:52.199 --> 00:44:55.559
this total? Seventy nine thousand.
I just did four thousand dollars worth of

579
00:44:55.639 --> 00:44:59.880
work about a year and a half
ago. Over well, hold on either

580
00:45:00.199 --> 00:45:04.360
either what they say is right or
not. I mean, why don't you

581
00:45:04.400 --> 00:45:07.639
take it somewhere else to get another
opinion? Like if you're down in the

582
00:45:07.639 --> 00:45:10.519
springs, go to Honest Accurate Auto. You talk to Jesse and you say,

583
00:45:10.519 --> 00:45:15.480
listen, I was sold the oil
change. You got the oil change,

584
00:45:15.679 --> 00:45:20.760
you got the alignment probably and the
oil filter housing. So now ask

585
00:45:20.840 --> 00:45:23.480
him do you need these other things
or did they cause problems? He'll tell

586
00:45:23.519 --> 00:45:28.000
you yes, sir, and to
cut to the chase. I don't waste

587
00:45:28.000 --> 00:45:30.800
your time. But the main reason
why I'm calling is because the bearings,

588
00:45:30.840 --> 00:45:34.400
all that stuff I had, all
that replaces a year and a half ago,

589
00:45:34.519 --> 00:45:36.800
like four grand were of work and
it was all brand new. But

590
00:45:36.840 --> 00:45:39.519
that's not my main issue. The
main issue is that with the oil being

591
00:45:39.519 --> 00:45:43.400
all over the ground, right,
they said that, oh, well,

592
00:45:43.400 --> 00:45:46.119
what we noticed when you brought it
back in just now is actually your entire

593
00:45:46.199 --> 00:45:50.960
oil filter housing is cracked. And
I said, well, you guys just

594
00:45:51.079 --> 00:45:54.199
change the filter. So wait a
minute, didn't you say they did that?

595
00:45:54.400 --> 00:46:00.199
Didn't you say they did that housing
too? That was the thermos that

596
00:46:00.239 --> 00:46:02.719
housing, Oh never mind, got
it, got it? And now they're

597
00:46:02.760 --> 00:46:07.519
saying now they're saying that the oil
filter housing has to be completely replaced,

598
00:46:07.679 --> 00:46:13.719
and so does the engine oil.
Okay, but Alex, is your message

599
00:46:13.760 --> 00:46:20.119
to us that big O' broke these
things or that they're trying to create work?

600
00:46:20.159 --> 00:46:22.599
What is your message? The message, to be clear, sir,

601
00:46:22.719 --> 00:46:29.000
is that the oil filter housing when
they replace the filter. From calling around

602
00:46:29.079 --> 00:46:32.199
other shops, they're saying, more
than likely they overtort the oil filter down

603
00:46:32.239 --> 00:46:36.639
and they cracked the housing. But
they're trying to tell me that they're not

604
00:46:36.679 --> 00:46:38.519
going to stand by that and that
I need to come out of pockets to

605
00:46:38.599 --> 00:46:43.679
replace the whole oil filter housing now, even though they just change the oil

606
00:46:43.679 --> 00:46:47.679
filter, they're claiming it's a coincidence
that within six hundred miles my filter housing

607
00:46:49.039 --> 00:46:51.639
cracked and it has nothing to do
with them. Crankd Maart, What do

608
00:46:51.719 --> 00:46:57.920
you think? What do I just
don't know. I checked out by somebody

609
00:46:57.920 --> 00:47:00.599
else. I mean, he's saying
it wasn't leak and before if that housing

610
00:47:00.679 --> 00:47:05.920
was cracked before, well it would
have been leaking right, And it started

611
00:47:05.960 --> 00:47:09.360
leaking very shortly after I left,
and it was just as small. But

612
00:47:09.400 --> 00:47:13.639
whold on the other thing is,
I don't know just by tightening an oil

613
00:47:13.679 --> 00:47:16.480
filter, I don't know how that
thing cracks. Maybe Kevin caukn over a

614
00:47:16.559 --> 00:47:20.920
share it and can shed some light
on it. But by hand tightening or

615
00:47:20.960 --> 00:47:24.360
even ratcheting down an oil filter,
I have no idea how that housing would

616
00:47:24.400 --> 00:47:29.960
crack exactly. That's what I was
thinking. Marked those are way softer or

617
00:47:30.320 --> 00:47:32.880
I mean they're just aluminum tin can
or something. I don't see how it

618
00:47:32.880 --> 00:47:37.960
would crack your housing, he told
me. When I just went picked it

619
00:47:37.000 --> 00:47:38.920
up just now because I asked for
the print out so I can get a

620
00:47:38.960 --> 00:47:43.760
second opinion. He told me that
he kind of spilled the beans on accidents,

621
00:47:43.880 --> 00:47:45.440
claiming originally that they had nothing to
do with it, but then he

622
00:47:45.880 --> 00:47:50.360
decided to omit or say that,
well, yeah, you know, these

623
00:47:50.400 --> 00:47:52.760
housings that come stock on these cars
are generally plastic. And he's like,

624
00:47:52.840 --> 00:47:55.559
so sometimes, you know, with
these older ones, when we're going and

625
00:47:55.599 --> 00:48:00.400
tightening down these filters, it can
just crack the whole housing all the way

626
00:48:00.440 --> 00:48:01.840
down. So you know, it
just happens. We just did three last

627
00:48:01.840 --> 00:48:05.880
weekend. And by the way,
Alex, if that's the case and they

628
00:48:05.880 --> 00:48:09.119
didn't do anything wrong, it could
be brittle or old. I don't know

629
00:48:09.280 --> 00:48:13.639
that particular car. I mean,
we could ask one of our experts.

630
00:48:13.920 --> 00:48:15.679
But what do you hope to accomplish? I mean, I would take it

631
00:48:16.119 --> 00:48:22.840
and ask if Jesse tells us Tom
this thing was brutalized and he doesn't need

632
00:48:22.880 --> 00:48:24.639
bearings and all this, then we
go to war with Big O. But

633
00:48:24.719 --> 00:48:29.800
we need to have some intelligence first. Yes, sir, I'm actually I

634
00:48:29.840 --> 00:48:31.280
just pulled up to the old shrap
by used to us. They've always done

635
00:48:31.360 --> 00:48:35.280
great, honest work for me.
Who's the old shop you used to use?

636
00:48:36.480 --> 00:48:38.480
The one I've gone to the past
six shares was always the Big O

637
00:48:38.639 --> 00:48:44.480
on Omaha. But listen, I
warn you if you're going to another Big

638
00:48:44.480 --> 00:48:49.960
O mark, are they corporate owned? No? Okay, so do you

639
00:48:50.039 --> 00:48:55.239
think? But do you think one
Big O would talk against another Big O

640
00:48:55.440 --> 00:49:00.239
if he found problems? Yeah?
I don't know. I don't know the

641
00:49:00.280 --> 00:49:02.559
different owners. I mean I think
they'd be honest. I don't know why

642
00:49:02.599 --> 00:49:07.440
they wouldn't be. Alex say when
I called that if I bring it to

643
00:49:07.519 --> 00:49:10.400
him, he said that if he
noticed it's cracked because of them over ratcheting

644
00:49:10.480 --> 00:49:14.840
the good would you call call us
back, bro, call us back and

645
00:49:14.920 --> 00:49:19.599
let us know, because I really
we don't have enough information to go on

646
00:49:19.719 --> 00:49:23.440
right now. I just think we
need to fit. I mean, if

647
00:49:23.440 --> 00:49:27.719
Big O' is that incompetent that new
one, then they are. But you're

648
00:49:27.840 --> 00:49:31.880
you're accusing them of other things,
not just that you said. They also

649
00:49:31.960 --> 00:49:37.199
were suggesting work you didn't need.
Right Yes, yes, sir, yes

650
00:49:37.280 --> 00:49:38.760
sir, And I'm about to walk
in right now. And okay, call

651
00:49:38.840 --> 00:49:44.199
us, call us back this show
if you can three O three seven one

652
00:49:44.360 --> 00:49:46.519
three talk. Thank you, Alex
three oh three seven one three two five

653
00:49:46.559 --> 00:49:51.599
five. Did I miss the fifteen
Shannon? Okay, let's let's take this

654
00:49:51.760 --> 00:50:00.480
quick break on Tom Martine go with
a sure thing Denver's best ruffer Excel Roofing

655
00:50:00.559 --> 00:50:07.079
dot com. You don't pay a
cent until you're content. Time for an

656
00:50:07.079 --> 00:50:10.719
insurance check up free, no obligation. In comparison, call Compass Insurance paying

657
00:50:10.760 --> 00:50:15.840
too much your coverage at dozens of
insurance companies find out now three all three

658
00:50:15.960 --> 00:50:19.400
seven seven to one. Help.
You'll think you're his only customer when you

659
00:50:19.480 --> 00:50:22.639
choose Frank Durand the real estate Man
dot com to list your home with Remax

660
00:50:22.679 --> 00:50:32.559
Alliance three oh three nine two zero
sixteen twenty two. Hi Tom Martino here

661
00:50:32.599 --> 00:50:38.679
three O three seven one three talk
seven one three eight two five five.

662
00:50:39.599 --> 00:50:47.079
So Dan's got a comment on Castle
Rocks Chevrolet. Not sure what that comment

663
00:50:47.239 --> 00:50:52.039
is about? Is it a personal
experience? Dan? Yes? Can you

664
00:50:52.079 --> 00:50:55.519
hear me? I sure? Ken
Man? What's going on? Oh?

665
00:50:55.599 --> 00:51:00.679
Yes? I bought a twenty twenty
two Chevy Collar brand new last year.

666
00:51:02.239 --> 00:51:07.360
It has three year thirty six thousand
mile bumper to bumper manufacturer warranty. Of

667
00:51:07.360 --> 00:51:12.480
course, they try to upsell you
other warranties, but which is ridiculous,

668
00:51:12.599 --> 00:51:16.199
right because they're concurrent warranties and they
don't add any protection whatsoever. Go ahead.

669
00:51:17.400 --> 00:51:22.360
So anyways, I just so I
have thirty two thousand miles on the

670
00:51:22.639 --> 00:51:27.119
truck right now. I went to
Discount Tire to get tires. I want

671
00:51:27.159 --> 00:51:30.960
snow tires. My current tires are
still good because they have the real deep

672
00:51:30.360 --> 00:51:36.199
tread, but I never rotated them, but they still have They're still in

673
00:51:36.280 --> 00:51:42.280
good condition. However, Discount Tire
could not get my right rear wheel off

674
00:51:42.400 --> 00:51:46.079
because the lug nuts would not come
off. So I took it to Castle

675
00:51:46.159 --> 00:51:51.320
Rock Chevrolet. Of course, they're
all upset that I have not been going

676
00:51:51.320 --> 00:51:54.119
to them for the oil changes and
tire rotations. I do my own oil

677
00:51:54.199 --> 00:52:00.840
changes myself, gotcha. So because
I did not use use them and I've

678
00:52:00.880 --> 00:52:06.480
never rotated my tires, they're saying, well, that's neglect and Chevrolet is

679
00:52:06.519 --> 00:52:09.599
not going to warranty your vehicle.
So I went to wait a minute,

680
00:52:09.639 --> 00:52:15.360
wait a minute, Chevrolet is not
going to warranty any part of the vehicle.

681
00:52:15.760 --> 00:52:21.719
Or they're not going to warranty that
one wheel thing. That one wheel

682
00:52:22.239 --> 00:52:25.719
Okay, okay, that's a toss
up. That's not totally unreasonable. What

683
00:52:25.760 --> 00:52:30.639
they're saying is had you rotated them
as you were supposed to, that stud

684
00:52:30.639 --> 00:52:37.880
would not be stuck. So anyways, I took the vehicle too, because

685
00:52:37.920 --> 00:52:42.119
discount tell your partners with breaks plus. I took it to breaks plus.

686
00:52:42.199 --> 00:52:46.320
They were able to get it off
within forty five minutes. The lug was

687
00:52:46.400 --> 00:52:51.239
bad. They said it looked like
it was bad right from the manufacturer.

688
00:52:52.199 --> 00:52:54.599
So I have everything taken care of, but I just wanted to let hold

689
00:52:54.639 --> 00:53:00.719
on. So wait a minute.
So they say the reason it wouldn't come

690
00:53:00.760 --> 00:53:05.079
off had nothing to do with the
neglect. It had to do with a

691
00:53:05.159 --> 00:53:09.039
bad MANU. How do you manufacture
a bad stud? I mean, did

692
00:53:09.039 --> 00:53:12.599
they have to take the stud out
and put a new stud in the wheel?

693
00:53:13.000 --> 00:53:15.679
You cross thread when you put it
on? You mean at the factory

694
00:53:15.679 --> 00:53:19.920
mark? Is that what you're saying? Yeah, I mean according to whomever

695
00:53:20.320 --> 00:53:22.480
his expert was. Big. Oh, Now, where did they say it

696
00:53:22.519 --> 00:53:28.199
was cross threaded? Where the nut
went on or inside the wheel? I

697
00:53:28.239 --> 00:53:30.679
think it was inside the wheel because
they had to snap the old lug off,

698
00:53:31.480 --> 00:53:37.239
and then they drilled out the old
lug and then put a heating coil

699
00:53:37.320 --> 00:53:42.800
in or tapped it or what now, they just pushed through generally. Yeah,

700
00:53:42.840 --> 00:53:45.360
they didn't have to redrill it.
They said that if they had to

701
00:53:45.360 --> 00:53:49.199
redrill it could have taken leaving it
there. But we get it done.

702
00:53:49.239 --> 00:53:52.440
So they basically got it out.
But they said it was cross threaded,

703
00:53:52.440 --> 00:53:54.119
but I don't understand if it was
cross threaded, how did they get it

704
00:53:54.119 --> 00:54:00.199
out without ruining the threads that I
don't know. I don't know if was

705
00:54:00.239 --> 00:54:04.920
cross threaded or they had to snap
the old Do you have the old parts?

706
00:54:06.559 --> 00:54:08.159
I did not keep it? No, Well, how are we going

707
00:54:08.239 --> 00:54:14.119
to prove this? Well? Like
I, like I said in an email,

708
00:54:14.159 --> 00:54:17.840
I'm not I didn't have to pay
for it. It's under discount tires

709
00:54:17.880 --> 00:54:22.559
warranty. I'll wait a minute,
So you mean to tell me that dis

710
00:54:22.559 --> 00:54:25.320
way? Wait? Wait? How
can this be under discount tire's warranty?

711
00:54:27.119 --> 00:54:30.280
How did that happen? That's just
what they offered because they came in and

712
00:54:30.639 --> 00:54:36.719
took but they never got it off
to be let me get this straight.

713
00:54:36.960 --> 00:54:42.760
When you went to get your tires
rotated. They never got that off to

714
00:54:42.880 --> 00:54:46.360
begin with, Is that right?
Correct? They just they just said they'll

715
00:54:46.360 --> 00:54:50.519
take care of it because I bought
the tires from them. Well that's really

716
00:54:50.719 --> 00:54:54.719
really nice. Holy crap. They
didn't even touch that rear stud and they're

717
00:54:54.760 --> 00:55:00.639
taking responsibility for it. Yes,
they tried getting it off. They couldn't,

718
00:55:00.679 --> 00:55:02.880
so they send me to I get
it lost because they partner with breat.

719
00:55:02.920 --> 00:55:07.760
But what I don't understand is why
they warranted something they couldn't get off.

720
00:55:07.199 --> 00:55:13.679
They never even I mean they obviously
didn't cross threaded. Correct, that's

721
00:55:13.800 --> 00:55:16.440
niceough. Okay, how much would
this repair have cost you had they not

722
00:55:16.519 --> 00:55:22.400
taken care of it? I don't
know, because I would have probably thought

723
00:55:22.400 --> 00:55:24.639
with Castle Rock Chevrolet over it,
because I'm still under warranty with them.

724
00:55:25.199 --> 00:55:29.679
Okay, whether Castle Rock should cover
this or not, I mean, what

725
00:55:29.800 --> 00:55:31.400
do you want right now? Since
it didn't cost you anything? What do

726
00:55:31.440 --> 00:55:36.199
you want right now? As I
said in an email, just to let

727
00:55:36.199 --> 00:55:38.840
you guys know about, I think
it's shady practice that Castle last. I

728
00:55:38.840 --> 00:55:43.199
don't know if it's shady. I
think it's let's put it this way,

729
00:55:43.239 --> 00:55:45.760
it's rink eating for sure. Here's
a guy who bought a brand new Chefy

730
00:55:45.960 --> 00:55:51.559
Colorado and they're scrown around about a
stud. They could have fixed that.

731
00:55:51.679 --> 00:55:55.840
To me, it's stupid. Who
owns Castle Rock Chevrolet. I don't know.

732
00:55:58.679 --> 00:56:01.760
Okay, it's a big it's a
big new Chevy dealer. I know,

733
00:56:02.079 --> 00:56:06.840
I know it used to be Medved. I wonder if it's Foundation.

734
00:56:07.039 --> 00:56:09.119
I don't want to give Foundation a
bad name because but I don't know who

735
00:56:09.159 --> 00:56:15.199
owns it. I'm just trying to
figure that out. Castle Rock Chevrolet GMC.

736
00:56:15.760 --> 00:56:17.719
It sounds to me like a bunch
of idiots. I mean, to

737
00:56:19.400 --> 00:56:23.320
really put you through this for that
sounds stupid. It's just so. That's

738
00:56:23.360 --> 00:56:25.960
that's the reason for my call is
just to let you know. I don't

739
00:56:27.000 --> 00:56:29.519
need to get refunded any money because
it's no no, I get it,

740
00:56:29.599 --> 00:56:32.360
can care, but just to kind
of let you know what happened there that

741
00:56:32.840 --> 00:56:37.480
I have this new vehicle. It's
still under manufacturer warranty and they they said

742
00:56:37.800 --> 00:56:43.400
it's neglect because I'm not getting my
oil changes through them and I'm not having

743
00:56:43.440 --> 00:56:47.079
their tire rotation through them. They
just said that I'm glad, I would

744
00:56:47.079 --> 00:56:50.920
love it. I'm looking at their
website and can't see who owns them.

745
00:56:50.920 --> 00:56:54.599
But in any case, thank you
for letting us know. Let's put it

746
00:56:54.639 --> 00:56:59.360
that way, this that it's worth
knowing something like that. Three oh three

747
00:56:59.519 --> 00:57:02.679
seven three talks seven one three eight
two five five What do you think I

748
00:57:02.679 --> 00:57:06.679
mean? They? You know the
guy didn't have his all changes done as

749
00:57:06.719 --> 00:57:08.400
were at tire rotation. They refuse
to even look at the rear tire.

750
00:57:08.480 --> 00:57:15.159
That's just stupid from somebody who bought
a brand new UH truck in twenty twenty

751
00:57:15.199 --> 00:57:20.679
two. By the way, three
oh three, what's that mark? It's

752
00:57:20.760 --> 00:57:25.440
Foundation Automotive. I'm shocked. Foundation
I thought was supposed to be a good

753
00:57:25.519 --> 00:57:31.519
ownership group. Anyway. Water pros
that whole house water filtrition and softening for

754
00:57:31.840 --> 00:57:36.280
under four grand. It's a wonderful
system at round thirty five hundred. You

755
00:57:36.280 --> 00:57:45.159
don't do better three oh three eight
six two five five five wor go with

756
00:57:45.239 --> 00:57:50.440
a sure thing Denver's Best roofer Excel
roofing dot com. You don't pay a

757
00:57:50.480 --> 00:57:57.719
cent until you're content. Time for
an insurance check up free, no obligation.

758
00:57:57.760 --> 00:58:01.199
In comparison, call compass insurance paying
too much your coverage at dozens of

759
00:58:01.239 --> 00:58:05.800
insurance companies find out now three all
three seven to seven to one help.

760
00:58:05.960 --> 00:58:08.800
You'll think you're his only customer when
you choose Frank durand the real estate Man

761
00:58:08.840 --> 00:58:14.280
dot com to list your home with
Remax Alliance three all three nine two zero

762
00:58:14.440 --> 00:58:23.239
sixteen twenty two TI Tom Martina here, so Hannah with fix at twenty four

763
00:58:23.280 --> 00:58:27.920
to seven. Fix myihome dot com
is where you want to go, or

764
00:58:28.559 --> 00:58:31.159
we can actually give out the number
two seven two zero five two six thirty

765
00:58:31.199 --> 00:58:35.199
nine thirty nine. So we talked
about this membership where you get four visits

766
00:58:35.199 --> 00:58:38.239
a year for preventive maintenance. One
is that that extreme clean right to the

767
00:58:38.280 --> 00:58:42.480
other one's the water heater flush.
Then you have the electrical panel check and

768
00:58:42.519 --> 00:58:44.519
a plumbing thing right, and you
don't have to pay for any of that.

769
00:58:44.599 --> 00:58:45.840
This is a part of the membership. Then we schedule it for you.

770
00:58:45.880 --> 00:58:51.000
That's the great thing too. You
get priority yeah, scheduling, yes,

771
00:58:51.119 --> 00:58:55.239
and then you get something about a
replacement. Every dime you put into

772
00:58:55.280 --> 00:58:59.639
your membership goes toward a replacement.
So yeah, whatever you're paying every month

773
00:58:59.679 --> 00:59:01.760
for every penny, it goes into
a bank. So if you do have

774
00:59:01.800 --> 00:59:06.639
to make a repair anything that you've
paid throughout the year, goes that and

775
00:59:07.440 --> 00:59:10.320
no, seriously, so you're banking
that money even Yeah, you're getting service

776
00:59:10.400 --> 00:59:13.440
for it, but you're still banking
it. Here's the other one, real

777
00:59:13.559 --> 00:59:16.840
quick. We're giving away right now
today. How are we gonna do this?

778
00:59:17.000 --> 00:59:20.440
Five free memberships? How do we
do it? The first of five

779
00:59:20.440 --> 00:59:23.360
people that call right now? Online? Okay, people, there's only five

780
00:59:23.679 --> 00:59:30.519
right now. Fixmihome dot com or
seven to zero five two six thirty nine

781
00:59:30.639 --> 00:59:35.519
thirty nine. This is like a
six or seven hundred dollars value or more

782
00:59:35.840 --> 00:59:38.679
be it depending on what you need. This is free for the first year

783
00:59:38.920 --> 00:59:44.440
and no obligation to continue either.
Five of them right now. Five memberships

784
00:59:44.679 --> 00:59:47.440
seven two zero five two six thirty
nine thirty nine. Wait till I tell

785
00:59:47.480 --> 00:59:51.639
you after that. The ones who
don't get the free what it's going to

786
00:59:51.719 --> 00:59:54.360
cost. It's going you're not gonna
believe how economical this is. Seven two

787
00:59:54.400 --> 00:59:59.280
zero five two six thirty nine thirty
nine. Okay, Mike, you have

788
00:59:59.400 --> 01:00:07.719
a comment on Castle Rock Chevrolet and
that's a foundation dealership. What did you

789
01:00:07.039 --> 01:00:12.079
want to say about them? This
guy was very disappointed that they turned him

790
01:00:12.079 --> 01:00:19.320
away for a sticky stud because he
hadn't had his tires rotated and they blamed

791
01:00:19.400 --> 01:00:22.800
him for that. Go ahead,
Mike, I just think you got to

792
01:00:22.880 --> 01:00:29.199
draw a line somewhere with a manufacturing
or Everyone has to understand that these dealers

793
01:00:29.320 --> 01:00:32.519
are just the franchise. They didn't
build the car. Their hands are often

794
01:00:32.719 --> 01:00:39.480
tied, as with any franchise about
what they basically with the manufactured girlhouses or

795
01:00:39.559 --> 01:00:45.480
go reivers them for. Obviously,
they want customers. They want to fight

796
01:00:45.559 --> 01:00:51.440
for their customers if they're a smart
franchise to retain those customers for future business.

797
01:00:52.280 --> 01:00:54.000
Okay, Mike, that's a good
point. What you're saying is there

798
01:00:54.039 --> 01:00:59.480
would be no skin off their back
do this repair and gets because they make

799
01:00:59.559 --> 01:01:04.360
somebody happy. But there you're thinking
they weren't going to get reimbursed for this.

800
01:01:05.920 --> 01:01:09.000
Correctly. So I think, however, another way, and that is

801
01:01:09.280 --> 01:01:15.039
from all my ears dealing. Let's
stay with Purefoy Chevrolet over the years and

802
01:01:15.480 --> 01:01:20.480
Roally sold and he's not there anymore. But Perfoy Chevrolet, they would actually

803
01:01:20.519 --> 01:01:24.280
go to the manufacturer for the customer
and plead their case. They wouldn't just

804
01:01:24.320 --> 01:01:30.480
turn them away. If it autos
something the manufacturer should cover or there were

805
01:01:30.559 --> 01:01:36.039
times they simply covered it themselves just
to keep people happy. What would it

806
01:01:36.159 --> 01:01:40.400
really have cost, you know,
Castle Rock Chevrolet to replace that stud for

807
01:01:40.440 --> 01:01:46.079
goodness sakes? Correct, But think
of it from a business perspective. Just

808
01:01:46.199 --> 01:01:49.960
dollars and said, try to take
a modi and completely out of it.

809
01:01:50.559 --> 01:01:53.039
You have a customer who already has
proven that he's not going to service with

810
01:01:53.119 --> 01:01:59.440
you. He's probably of previous behavior, going to service somewhere else. Yeah,

811
01:01:59.480 --> 01:02:01.880
he wants you to do some goodwill, reach into your own pocket and

812
01:02:02.079 --> 01:02:07.920
pay for It's not your fault,
right. I can't. I can't argue.

813
01:02:07.320 --> 01:02:10.960
I can't argue with that logic.
They were thinking, Wait a minute,

814
01:02:10.960 --> 01:02:15.400
this guy didn't even bother coming here
once. He'll probably not come back

815
01:02:15.440 --> 01:02:19.840
again. Okay, maybe maybe,
Mike. You know what, Like I

816
01:02:19.880 --> 01:02:22.480
said, it used to be we
do anything we could make someone happy.

817
01:02:22.480 --> 01:02:28.039
You're saying dollars and cents take over
to some extent, take emotion out of

818
01:02:28.039 --> 01:02:30.559
it. I can't argue with that. I mean, I don't think there's

819
01:02:30.599 --> 01:02:34.800
a right answer. What do you
think, Mark? Do you think I

820
01:02:34.840 --> 01:02:37.920
agree one hundred percent with He just
said, you've got a customer that's already

821
01:02:37.960 --> 01:02:42.960
proven they're not gonna buy anything,
why would you do anything for him?

822
01:02:43.000 --> 01:02:47.400
I mean, I understand that,
But they had an actual warranty issue,

823
01:02:47.599 --> 01:02:52.039
so they would have got paid by
the manufacturer. That's the part I still

824
01:02:52.079 --> 01:02:55.239
struggle with. Yeah, but he's
saying the manufacturer maybe would have wouldn't have

825
01:02:55.239 --> 01:02:59.639
paid. Maybe they tried to get
it reinbursed, or they they inquired about

826
01:02:59.639 --> 01:03:02.320
it. No one's ever taken that
wheel off and the stud was cross threaded

827
01:03:02.400 --> 01:03:07.880
or whatever was wrong with it.
What else could it have been. Yeah,

828
01:03:07.360 --> 01:03:10.400
they're saying because it was stuck on
it, he hadn't done it.

829
01:03:10.480 --> 01:03:14.440
But I do agree. I do
agree with what that guy said. My

830
01:03:14.480 --> 01:03:17.639
guess is he works for a dealership. But I one hundred percent agree.

831
01:03:17.800 --> 01:03:21.920
I'll give an analogy in my own
life, back in my goodyear days,

832
01:03:22.159 --> 01:03:24.800
if I had a customer that would
come in and purely just want a free

833
01:03:24.840 --> 01:03:29.360
flat repair all the time. You
know, eventually they're at the bottom of

834
01:03:29.400 --> 01:03:31.280
the barrel. Man, They're the
ones that are going to be waiting in

835
01:03:31.360 --> 01:03:36.039
line the longest because they don't even
buy an oil change, or the ones

836
01:03:36.079 --> 01:03:39.199
that just come in with the nine
to ninety five oil change coupon and never

837
01:03:39.239 --> 01:03:44.880
buy anything else. Even if their
air filter has four layers of mud on

838
01:03:44.960 --> 01:03:46.920
it, you know they won't buy
a ten dollars air filter. I don't

839
01:03:46.920 --> 01:03:52.199
want that customer. All right,
let's talk to Sally. Sally, what's

840
01:03:52.239 --> 01:04:01.119
going on? Yes, I went
to the dollar store on Sunday and I

841
01:04:01.199 --> 01:04:04.679
found one hundred dollars bill on the
floor, so I gave it to the

842
01:04:04.719 --> 01:04:10.079
girl at the register. Why would
you do that? I'm curious why you

843
01:04:10.119 --> 01:04:13.199
would do that. Oh, in
case someone I would say this, this

844
01:04:13.239 --> 01:04:15.559
is what I would have done.
I don't mean to interrupt you, Sally.

845
01:04:15.559 --> 01:04:17.039
Here's what I would have done.
I would have said, I found

846
01:04:17.119 --> 01:04:21.880
money on the floor here. If
anyone claims they lost money, tell them

847
01:04:21.920 --> 01:04:27.159
I found it. Then I would
quiz people as to how much and if

848
01:04:27.159 --> 01:04:30.400
it was one hundred dollars bill,
because too many people are just going to

849
01:04:30.519 --> 01:04:33.320
keep it. Go ahead, Sally, what's going on? Okay? And

850
01:04:33.679 --> 01:04:39.079
anyway, I called today and I
asked them if anybody had claimed it had

851
01:04:39.079 --> 01:04:42.360
come back to claimed it and they
said no, And I asked them,

852
01:04:42.559 --> 01:04:45.679
well, what do you do with
it? And they said that they just

853
01:04:45.719 --> 01:04:48.119
put it back in the register.
Do people usually do that the stores.

854
01:04:48.199 --> 01:04:53.960
Anyway, I think it's finders keepers. But I don't know, man,

855
01:04:54.559 --> 01:04:57.760
I don't think. By the way, if I was a manager of that

856
01:04:57.840 --> 01:05:00.880
store and my drawer was over one
hundred bucks, I'd be quizzing everybody.

857
01:05:01.960 --> 01:05:05.159
Oh that's true. If they put
it in the registered market, wouldn't balance.

858
01:05:05.760 --> 01:05:11.480
That's another point. I bet the
pocket of whoever you handed it to.

859
01:05:11.960 --> 01:05:14.280
Let's call them up. Let's light
them up. Let's get that one

860
01:05:14.360 --> 01:05:17.000
hundred bucks. Hey, listen,
you should have gotten it. That's why

861
01:05:17.639 --> 01:05:23.760
I say to people, I found
a piece of jewelry or I found money.

862
01:05:24.159 --> 01:05:29.800
I never give an exact description.
I don't say this diamond ring of

863
01:05:29.880 --> 01:05:34.679
this color and this or silver or
gold and I just because if somebody lost

864
01:05:34.679 --> 01:05:38.960
something, they should be able to
describe it. Yeah, but this lady

865
01:05:39.000 --> 01:05:43.280
did the right thing. Kelly,
Let's call up this particular dollar store and

866
01:05:43.400 --> 01:05:47.119
figure out why they think they should
keep it. I like that idea.

867
01:05:47.320 --> 01:05:51.639
Oh, I like that idea,
So let's do it. I bet they're

868
01:05:51.679 --> 01:05:56.159
lying. I bet I bet you're
talking to whoever put it in their pocket.

869
01:05:56.360 --> 01:05:59.039
I want to talk to the manager
and see if that drawer was one

870
01:05:59.079 --> 01:06:03.039
hundred bucks over this whole thing sounds
like crap. Uh oh three oh three

871
01:06:03.280 --> 01:06:05.679
seven to one three Talks seven one
three eight two, five to five.

872
01:06:05.719 --> 01:06:10.360
Ideal Home Loans still doing home loans
with the interest rate guarantee. When rates

873
01:06:10.400 --> 01:06:13.960
go down, they refinance you free
of charge. Ideal Home Loans dot Com

874
01:06:13.960 --> 01:06:21.880
three oh three eight six seven seven
thousand. Go with a sure thing Denver's

875
01:06:21.920 --> 01:06:27.239
best roofer Excel Roofing dot com.
You don't pay a cent until you're content.

876
01:06:28.840 --> 01:06:33.760
Please time for an insurance check up
free, no obligation comparison call Compass

877
01:06:33.800 --> 01:06:39.519
Insurance Paying too much your coverage at
dozens of insurance companies find out Now three

878
01:06:39.519 --> 01:06:43.159
oh three seven to seven to one
help. You'll think you're his only customer

879
01:06:43.199 --> 01:06:45.840
when you choose Frank Durand the real
estate Man dot com to list your home

880
01:06:46.039 --> 01:06:55.519
with Remax Alliance three oh three nine
two zero sixteen twenty two. Hi Tom

881
01:06:55.519 --> 01:06:59.960
Martine here three oh three seven one
three Talks seven one three eight two five

882
01:07:00.199 --> 01:07:10.639
five. All right, So Sally
found one hundred dollars on the floor and

883
01:07:10.760 --> 01:07:13.760
wanted to know what's going on with
it. We have Beth who wants to

884
01:07:13.800 --> 01:07:17.840
talk about it. Thank you,
Beth. We really appreciate that. Well,

885
01:07:17.960 --> 01:07:20.880
thank you, really, I do
mean that. So what is the

886
01:07:20.920 --> 01:07:25.760
story there? When people find money? What do you normally do? Sally

887
01:07:25.840 --> 01:07:28.679
claims it went back to the register, and she says, why should it

888
01:07:30.559 --> 01:07:35.480
so? Our company policy is to
hold it in our face for approximately a

889
01:07:35.559 --> 01:07:42.320
month, and then after that it
gets added into our deposit. Okay,

890
01:07:42.360 --> 01:07:46.119
not into a register, but your
general overall deposit. There's a big flaw

891
01:07:46.199 --> 01:07:50.880
with this right now? What is
it? Mark? Everybody's going to call

892
01:07:50.960 --> 01:07:55.280
up now and say they lost one
hundred bucks at the windsor dollar trip.

893
01:07:57.159 --> 01:08:00.039
Yes, yes, you know,
Beth, I don't hold that. I'll

894
01:08:00.079 --> 01:08:03.519
do that up in a minute.
Go with a sure thing Denver's best roofer

895
01:08:03.639 --> 01:08:09.320
Excel Roofing dot com. You don't
pay a cent until you're content. Three

896
01:08:11.559 --> 01:08:15.680
time for an insurance check up free, no obligation comparison call Compass Insurance paying

897
01:08:15.760 --> 01:08:19.840
too much your coverage at dozens of
insurance companies find out now three oh three

898
01:08:19.960 --> 01:08:24.720
seven seven to one help. You'll
think you're his only customer when you choose

899
01:08:24.760 --> 01:08:29.199
Frank durand the real estate Man dot
com to list your home with Remax Alliance

900
01:08:29.439 --> 01:08:42.720
three oh three nine two zero sixteen
twenty two ripped news need you don't have

901
01:08:45.439 --> 01:08:53.960
run as you can show, Shooter's
gonna help come Man six is the Troubleshooter

902
01:08:54.079 --> 01:08:58.439
Show. No Tom Martine. Hey, I'm Tom Martino. Welcome to the

903
01:08:58.479 --> 01:09:02.239
show. Three oh three seven on
three Talk seven one three eight two five

904
01:09:02.399 --> 01:09:05.760
five. Let me switch to our
wide shot. I have Hannah Davis with

905
01:09:05.880 --> 01:09:11.920
us and Hannah's with fixmihome dot com
fix at twenty four to seven. Here's

906
01:09:11.920 --> 01:09:15.680
the deal man. We were talking
about this membership thing. Okay, and

907
01:09:15.720 --> 01:09:18.680
on the membership thing, there's five
free. They may have already gone,

908
01:09:18.840 --> 01:09:24.119
okay, you can call if you
want. These memberships include four visits a

909
01:09:24.199 --> 01:09:27.760
year, one from an HVAC tech
for the deep cleans up, h for

910
01:09:27.800 --> 01:09:31.279
your air conditioner, furnace of water, heater flush, a panel check up

911
01:09:31.279 --> 01:09:36.720
and tightening, and then you're plumbing. And that's all four every year,

912
01:09:36.840 --> 01:09:42.159
four times a year. You get
these and you get preventive maintenance with that,

913
01:09:42.279 --> 01:09:45.680
and then of course what you get
is every penny you pan a membership

914
01:09:45.760 --> 01:09:48.840
goes toward replacement. If you ever
need replacement of anything, every penny is

915
01:09:48.880 --> 01:09:54.119
bang, you get it. And
then the other thing is you get priority

916
01:09:54.439 --> 01:09:57.600
like on a on a deep freeze. Everybody's calling you, everybody. You

917
01:09:57.640 --> 01:10:02.479
get priority appointments. You also get
already pricing. So five of those memberships

918
01:10:02.520 --> 01:10:05.279
are free. But here's the great
news. Even if you don't get the

919
01:10:05.319 --> 01:10:11.399
free one, anyone who calls today
is that right today, today, today

920
01:10:11.479 --> 01:10:17.239
only if you call today during business
hours for this membership, you're not gonna

921
01:10:17.239 --> 01:10:21.760
believe this for the first year and
there's no obligation to continue for the first

922
01:10:21.840 --> 01:10:28.880
year. It's fourteen dollars a month. That's one four that's that's like two

923
01:10:30.079 --> 01:10:32.600
lattes, two lattes, and again
it goes into the bank. I love

924
01:10:32.640 --> 01:10:35.600
seeing Tom excited. Guys, this
always happened. No, but seriously,

925
01:10:35.640 --> 01:10:39.920
fourteen dollars amazing. I do have
an update though, because I'm a member

926
01:10:39.960 --> 01:10:43.960
though, so what happens if you're
trying to sign up now. No,

927
01:10:44.000 --> 01:10:45.920
I'm already signed up and I'm paying
more. Well, we'll talk after show

928
01:10:45.920 --> 01:10:48.119
on that, right, But I
do have an update. Yeah, we

929
01:10:48.159 --> 01:10:50.920
have two of the free spots left. Three have already gone. Oh my

930
01:10:50.920 --> 01:10:55.520
god, I get smart people at
home. I've already called. There's two,

931
01:10:55.800 --> 01:10:58.279
honest a guy, I can't believe
there's two. Okay, here's the

932
01:10:58.359 --> 01:11:00.960
number seven to zero five two,
six thirty nine, thirty nine. That's

933
01:11:01.000 --> 01:11:04.680
a free membership for the year,
no obligation to continue. Then you'll decide

934
01:11:04.720 --> 01:11:08.239
if you love it or not.
And it's the same with the fourteen bucks

935
01:11:08.279 --> 01:11:11.720
a month. You know, you
can quit it anytime, but if you

936
01:11:11.880 --> 01:11:15.439
take it and you love it,
is fourteen dollars a month. Okay,

937
01:11:15.439 --> 01:11:17.359
Now, Rachel, let's talk to
you. Rachel. Hi, what's going

938
01:11:17.399 --> 01:11:25.159
on? Rachel? Hello? Yeah, what's happening? Rachel? So?

939
01:11:25.640 --> 01:11:29.680
I am a small woman owned business. I have a small a food truck

940
01:11:29.760 --> 01:11:33.960
business here in Denver, and I
look tired by Union Station the Crawford Hotel

941
01:11:34.039 --> 01:11:40.399
for their New Year's Eve event after
the event had taken place, so I'm

942
01:11:40.399 --> 01:11:43.880
sorry. Before it had taken place, I was told that the guests that

943
01:11:43.920 --> 01:11:47.000
they were hosting a big three tier
party. The guests would have a ticket

944
01:11:47.119 --> 01:11:50.319
that they would bring to my food
truck and they would eat for free.

945
01:11:50.520 --> 01:11:54.439
At the end of the night,
I handed my tickets and I would get

946
01:11:54.439 --> 01:11:58.680
paid for the tickets that were brought
to me. I've done this many times.

947
01:11:59.239 --> 01:12:01.279
Usually at the end of the shit, I get a company credit card,

948
01:12:02.279 --> 01:12:06.319
They total everything up and I'm paid. So end of the night comes,

949
01:12:06.680 --> 01:12:11.960
I handed my ticket and that was
it. They said we'll send you

950
01:12:12.000 --> 01:12:14.640
a check and I thought, well, okay, it's not usually how I

951
01:12:14.680 --> 01:12:16.960
do this, miss But hey,
Rachel, may I ask you something.

952
01:12:17.079 --> 01:12:23.159
As a food truck owner here doing
gigs like this, do you usually get

953
01:12:23.319 --> 01:12:28.800
the Do you usually get the contracts
in writing or is it a handshake?

954
01:12:28.880 --> 01:12:32.000
Or how do you do it?
It is usually through an email or this

955
01:12:32.119 --> 01:12:36.760
time it was through a third party
service called Truckster. So I was hired

956
01:12:36.800 --> 01:12:43.159
through they called contacted Truster. I
was hired through Truster and I was just

957
01:12:43.199 --> 01:12:45.479
told that I would cater their company
party, that there would be tickets,

958
01:12:45.479 --> 01:12:50.560
that I would be paid for the
tickets. Okay. Now, now,

959
01:12:50.600 --> 01:12:56.039
after about a week or so,
I received an email saying that they were

960
01:12:56.079 --> 01:13:00.520
going to pay me ten dollars per
ticket and that is and I kind of

961
01:13:00.560 --> 01:13:03.159
lost it. No, wait a
minute, how much did you think you

962
01:13:03.159 --> 01:13:09.479
would be paid per ticket? The
ticket price, which is the item that

963
01:13:09.600 --> 01:13:13.399
the customer purchased. This is how
I've done business and this is how food

964
01:13:13.680 --> 01:13:17.159
Oh wait a minute, hold on, so yet it specify in the email

965
01:13:18.000 --> 01:13:24.239
price per person that was capped.
No, they just said said the gusts

966
01:13:24.279 --> 01:13:27.199
would have a ticket. And this
is how it always works the host anytime

967
01:13:27.239 --> 01:13:30.680
it's a host paid event. So
so you mean there was no limit on

968
01:13:30.720 --> 01:13:34.760
that ticket, like what if I
bought what is the most expensive thing?

969
01:13:34.800 --> 01:13:40.319
I mean there was no limit on
a ticket. So it was one ticket

970
01:13:40.560 --> 01:13:44.439
per one item. I think the
highest price I had on there was actually

971
01:13:44.479 --> 01:13:47.119
on that night was fourteen dollars.
You know, I do have some menu

972
01:13:47.159 --> 01:13:50.640
items that are up to fifteen,
but on that particular night. So when

973
01:13:50.680 --> 01:13:55.119
you say per item, if I
go get a meal and a drink,

974
01:13:55.239 --> 01:14:00.880
are they is that two items?
So we were not to provide coverage services

975
01:14:00.960 --> 01:14:04.560
since they had a bar inside.
So it was okay played just for an

976
01:14:04.800 --> 01:14:09.680
entree or an app. I get
it. So one ticket per food item?

977
01:14:10.079 --> 01:14:14.079
Got it exactly. So, and
give you an idea what kind of

978
01:14:14.079 --> 01:14:16.319
truck is it? Is it American
food? What is it? So we

979
01:14:16.520 --> 01:14:21.520
have a plant based street stood truck. So I do things like soafas and

980
01:14:21.720 --> 01:14:28.159
Asian tacos and curries things like that. I get it. So what ended

981
01:14:28.239 --> 01:14:32.600
up happening? Did they send you
the ten dollars per ticket? So in

982
01:14:32.640 --> 01:14:38.119
an email, they stated that they
would be pain me ten dollars per ticket

983
01:14:38.319 --> 01:14:44.359
after the event. I said,
absolutely not. There is no verbal or

984
01:14:44.399 --> 01:14:47.760
written contract that these tickets were supposed
to be ten dollars or else I would

985
01:14:47.800 --> 01:14:51.319
have completely redone my menu. I
would have cut the portions in half.

986
01:14:51.680 --> 01:14:55.920
I would have worked out something so
that it would have been a fair ten

987
01:14:56.000 --> 01:14:58.640
dollars ticket price for me. And
sort of, well, no, I

988
01:14:58.720 --> 01:15:01.600
get it, that makes sense to
me, but right, hold on,

989
01:15:01.880 --> 01:15:06.079
what do they say that was never
the deal? I mean what, I

990
01:15:06.159 --> 01:15:11.439
can't see the Crawford Hotel wanting to
beat up on a on a on a

991
01:15:11.439 --> 01:15:14.600
female owned business. What is there? What is their take on this?

992
01:15:14.760 --> 01:15:16.279
What if I called them, what
are they going to say that you got

993
01:15:16.279 --> 01:15:20.520
it wrong or what? Well,
So, what it happened is after I

994
01:15:20.560 --> 01:15:26.000
had called them out that there was
no agreement, no verbal contract that right

995
01:15:26.079 --> 01:15:30.319
tickets for worth ten dollars, they
handed it off to another member at the

996
01:15:30.359 --> 01:15:35.199
marketing that's apartment at the hotel,
and they finally decided that they were going

997
01:15:35.239 --> 01:15:38.800
to pay me the ticket price because
I had written on the back of each

998
01:15:38.840 --> 01:15:44.079
ticket what the item was and how
much it costs I did also mention that

999
01:15:44.159 --> 01:15:47.920
it was very very rude for them
not to cont me a twenty percent gratuity,

1000
01:15:47.960 --> 01:15:51.239
which is customary, since I now
had to cover the cost of the

1001
01:15:51.279 --> 01:15:55.479
permit. Well, though, wouldn't
that be up to the guests to tip

1002
01:15:56.720 --> 01:16:00.079
well because the guests were getting screen
tickets. Okay, tell me how that

1003
01:16:00.119 --> 01:16:04.279
works, as the host who's paying
for the event would do gratuity. I

1004
01:16:04.279 --> 01:16:08.159
didn't expect it after. I wanted
to just let them know that it was

1005
01:16:08.399 --> 01:16:12.239
very rude and very uncustomary to tip
a service industry or to not. But

1006
01:16:12.319 --> 01:16:16.760
you did finally get them to bend
to the ticket price. Correct. But

1007
01:16:17.279 --> 01:16:19.960
may I ask what the difference would
have been? Can you give me,

1008
01:16:20.239 --> 01:16:24.479
Rachel, give me an idea of
the numbers? What would the numbers have

1009
01:16:24.560 --> 01:16:28.840
been? Like? Give me an
idea of how many tickets you sold that

1010
01:16:28.960 --> 01:16:34.399
night? I sold about seven hundred. I think it was around seven hundred

1011
01:16:34.399 --> 01:16:39.520
and fifty dollars on my price of
the food, so that was a large

1012
01:16:39.560 --> 01:16:44.920
portion a good meal about fourteen dollars
a ticket, about seven hundred and fifty

1013
01:16:44.920 --> 01:16:49.319
dollars just to their GasPort. So
they wanted to comp me only around five

1014
01:16:49.399 --> 01:16:55.600
hundred dollars for Okay, I now
would have washed money because I also gave

1015
01:16:55.640 --> 01:17:00.479
them full portions. Got it?
So I also have not and paid.

1016
01:17:00.760 --> 01:17:04.600
Wait a minute, so they agreed
to pay but never did pay. You

1017
01:17:05.680 --> 01:17:11.840
never paid, so to this day, hold on to this day, you've

1018
01:17:11.880 --> 01:17:16.319
not been paid? Correct? Are
you kidding me? There? Wait a

1019
01:17:16.319 --> 01:17:19.560
minute? Is it? Are you
crazy that you have not been paid a

1020
01:17:19.640 --> 01:17:26.399
dime? I have not? And
this is this was when? When was

1021
01:17:26.439 --> 01:17:33.119
the event? This was on New
Year's Eve? This is crappy. This

1022
01:17:33.359 --> 01:17:39.239
is crappy. I mean, come
on back to them, and who have

1023
01:17:39.279 --> 01:17:42.439
you been? Who are wait?
Who are you dealing with at the Crawford?

1024
01:17:42.479 --> 01:17:45.640
I stay there now and then,
although since really Union Station has gone

1025
01:17:45.640 --> 01:17:57.159
to hell? But Crawford? What's
that I'm dealing with? In the marketing

1026
01:17:57.199 --> 01:18:04.199
department? SiGe? Yeah? May
I ask at the I got to ask

1027
01:18:04.399 --> 01:18:06.960
Sigri? Is that? What pronoun? Would that be? He? Or

1028
01:18:06.960 --> 01:18:16.800
she? Sigri? We got to
call Sigrit Strand? Yeah, Sigri Strand?

1029
01:18:17.880 --> 01:18:21.399
Correct? What a name? I've
got a question? Have you been

1030
01:18:21.399 --> 01:18:27.199
able to go above Sigri? Go
above marketing? Because I would think the

1031
01:18:27.279 --> 01:18:30.359
GM whoever's in charge of your they
do not want this happening. I would

1032
01:18:30.399 --> 01:18:34.520
have to assume that. Yeah,
for the for allows a couple hundred bucks.

1033
01:18:34.760 --> 01:18:41.479
Did you go above Sigri? I
have not because I've been asking my

1034
01:18:41.600 --> 01:18:45.520
third party to help me deal with
the situation, because usually if I'm not

1035
01:18:45.600 --> 01:18:49.039
paid right away, the third party
takes care of it, you know.

1036
01:18:49.039 --> 01:18:53.920
Please. I also have to pay
my third party ten percent of my sales,

1037
01:18:55.199 --> 01:18:58.600
so I'm also the third party,
your booking agent, so to speak.

1038
01:18:58.920 --> 01:19:03.239
Correct. Yeah, now let me
ask you some sagree since I'm not

1039
01:19:03.239 --> 01:19:06.399
Sagram, I'm sorry, Rachel,
since I have you here, Like if

1040
01:19:06.439 --> 01:19:10.319
someone wanted to hire you, since
you're on the air right now, let's

1041
01:19:10.359 --> 01:19:14.439
give you a plug. Someone wants
to hire you for a block party or

1042
01:19:14.760 --> 01:19:18.880
at their home or something, how
would you charge? Well, it really

1043
01:19:18.920 --> 01:19:24.479
depends on if the host is pain
or if the clients are paying or you

1044
01:19:24.520 --> 01:19:27.840
know, the customers are paining.
If the host no, let's say the

1045
01:19:27.880 --> 01:19:30.399
host, let's say I want to
have a party and I want you here

1046
01:19:30.880 --> 01:19:33.800
and I want to provide for you
to my guests. Sure, depending on

1047
01:19:33.840 --> 01:19:38.960
the amount of people per you know, per event, it is generally around

1048
01:19:39.039 --> 01:19:45.199
one thousand dollars minimum okay, and
then yes, or the host pays at

1049
01:19:45.199 --> 01:19:49.079
the end, right as the event
is ending. Anything you know that we

1050
01:19:49.119 --> 01:19:53.800
would have any differences. Maybe you
know why only sold eight hundred dollars worth

1051
01:19:53.800 --> 01:20:00.159
of ticket? Then the host always
pays immediately and does the host include the

1052
01:20:00.239 --> 01:20:06.479
tip? Cory, Yeah, I've
always been tip twenty percent is custom?

1053
01:20:06.600 --> 01:20:12.800
Okay? Then okay, Rachel,
what if it's a thousand minimum and then

1054
01:20:13.039 --> 01:20:16.039
I sell more? You just bill
me retail for the additional right I do?

1055
01:20:16.399 --> 01:20:19.800
Correct? Yeah, I would pay. I would bill you or invoicy

1056
01:20:19.920 --> 01:20:24.600
for the remaining You know, Rachel, if you think about it, there's

1057
01:20:24.680 --> 01:20:28.159
no cleanup, there's no mess,
there's no fuss. I like it.

1058
01:20:29.079 --> 01:20:30.640
You know. We get them out
here all the time for our parties.

1059
01:20:31.079 --> 01:20:34.079
No, I know, Mark,
last time we didn't. But you're right

1060
01:20:34.159 --> 01:20:36.800
you had him a couple times.
Is that how it worked, Mark,

1061
01:20:38.680 --> 01:20:42.439
Well, he would just charge whatever
retail was, so it didn't matter whatever

1062
01:20:42.520 --> 01:20:45.000
people ordered, we didn't care.
And then basically at the end of the

1063
01:20:45.079 --> 01:20:48.439
night, I paid him whatever the
retail was and then I tipped them.

1064
01:20:49.119 --> 01:20:53.279
Okay, good, Okay, that's
exactly the way you should work. Was

1065
01:20:53.319 --> 01:20:57.239
there a minimum, Mark? No, our trucks didn't. I don't think

1066
01:20:57.279 --> 01:20:59.840
I've ever had a minimum, although
I don't know if it would have ma

1067
01:21:00.479 --> 01:21:03.720
so, but they did not know. Yeah, you probably made enough anyway.

1068
01:21:03.760 --> 01:21:09.199
Okay, so how do people again, We're going to help you here,

1069
01:21:09.560 --> 01:21:13.960
but how do people get in touch
with you? Rachel? Oh?

1070
01:21:14.000 --> 01:21:17.039
I call it as my partner just
received a phone call saying that she is

1071
01:21:17.159 --> 01:21:26.960
sending the chuck tomorrow. Is it
that? Hold on? I deserve I

1072
01:21:27.039 --> 01:21:30.640
deserve this right now, we deserve
I do this for our successes. Okay,

1073
01:21:30.680 --> 01:21:35.000
hold on, hey, ready,
here it is Oh, it's it's

1074
01:21:35.039 --> 01:21:39.520
not here. Hey, hey,
Shannon, let me ask you something.

1075
01:21:39.720 --> 01:21:44.439
Is there a conspiracy to do away
with thank you? I mean because my

1076
01:21:44.600 --> 01:21:48.000
dinger needs We need to get this
dinger out from time to time, and

1077
01:21:48.119 --> 01:21:50.880
I believe it's a good thing.
So I'm going to do it again.

1078
01:21:54.119 --> 01:21:58.439
That's much more hearty, Rachel.
You let me know. Keep in touch.

1079
01:21:58.520 --> 01:22:01.960
Okay, I will thank you,
Tom. I appreciate your time.

1080
01:22:02.600 --> 01:22:05.520
Yeah, it was worth it.
Right, Hey, come on, I'm

1081
01:22:05.520 --> 01:22:09.399
gonna I'm gonna oh, hold on, now, you still have to tell

1082
01:22:09.479 --> 01:22:11.920
us how to hire your truck.
I'm gonna give you a plug. How

1083
01:22:11.920 --> 01:22:17.000
do we hire your truck? You
can Facebook message me, you can Instagram

1084
01:22:17.039 --> 01:22:21.920
message me at the Savage Beat,
or you can email me at Rachel at

1085
01:22:21.960 --> 01:22:28.800
the Savage Beat. You can hire
me that way Rachel at the Savagebeast dot

1086
01:22:28.840 --> 01:22:39.319
com. More coming up. Go
with a sure thing Denver's best roofer Excel

1087
01:22:39.439 --> 01:22:45.239
Roofing dot com. You don't pay
a cent until you're content wait on top

1088
01:22:45.359 --> 01:22:49.600
of it. Time for an insurance
checkup free no obligation comparison call Compass Insurance

1089
01:22:49.760 --> 01:22:54.880
paying too much your coverage at dozens
of insurance companies find out now three oh

1090
01:22:54.960 --> 01:22:59.039
three seven seven one help. You'll
think you're his only customer when you choose

1091
01:22:59.039 --> 01:23:02.840
Frank durand the realists Man dot com
to list your home with Remax Alliance three

1092
01:23:02.920 --> 01:23:10.439
oh three nine two zero sixteen twenty
two. I gotta make this correction,

1093
01:23:10.479 --> 01:23:16.720
all right, it's Savage Beat dot
com. Mark. Did you hear it

1094
01:23:16.760 --> 01:23:20.680
as Savage Beat from the beginning or
did you look it up? What tell

1095
01:23:20.720 --> 01:23:24.119
me? I only heard you say
it, so I'm not sure what she

1096
01:23:24.239 --> 01:23:27.359
said at the beginning. Yeah,
I thought she said beast. So hold

1097
01:23:27.399 --> 01:23:29.760
on, let's do this again,
because I really want to give her some

1098
01:23:29.840 --> 01:23:36.520
business. It's Rachel at Savage beat
dot com. And you say they have

1099
01:23:36.560 --> 01:23:40.960
great ratings, five star ratings.
I'm looking at the photos right now.

1100
01:23:41.720 --> 01:23:45.479
My mouth is good, water excellent. All right, he knows what she's

1101
01:23:45.520 --> 01:23:47.920
doing, So Rachel, thank you
for being on the show. And I'm

1102
01:23:47.920 --> 01:23:53.359
glad we were able to help with
the Crawford Hotel. And that's good.

1103
01:23:53.520 --> 01:24:00.239
Okay, Now let's continue on the
phones three oh three seven one three talks

1104
01:24:00.279 --> 01:24:04.159
three oh three seven one three eight
two five five. You can also call

1105
01:24:04.439 --> 01:24:09.279
three oh three Martino three oh three
six two seven eight four sixty six.

1106
01:24:09.640 --> 01:24:15.079
And you heard you heard Hannah's voice, and she's here promoting fix It and

1107
01:24:15.319 --> 01:24:20.920
fix It twenty four seven, which
is fixmi home dot com. That is

1108
01:24:21.119 --> 01:24:28.079
really an unbelievable deal they're doing right
now. So the membership to get four

1109
01:24:28.199 --> 01:24:32.920
visits a year free for complete maintenance
of your HVAC, your electrical panel,

1110
01:24:33.199 --> 01:24:38.960
your water heater, and then a
general plumbing check. That those four visits

1111
01:24:39.359 --> 01:24:46.359
plus priority pricing, plus priority appointments, plus when you need a replacement,

1112
01:24:46.520 --> 01:24:53.000
one hundred percent of membership fees were
banked that go toward any replacement. So

1113
01:24:53.840 --> 01:25:00.359
they're giving five of those away free
at seven to zero, five, thirty

1114
01:25:00.399 --> 01:25:01.720
nine, thirty nine. They might
be gone by now, but if so,

1115
01:25:02.760 --> 01:25:09.039
if you call any time today,
you get fourteen dollars membership a month

1116
01:25:09.119 --> 01:25:13.319
fourteen bucks. That's two lattes fourteen
bucks. And by the way, that's

1117
01:25:13.319 --> 01:25:15.880
for the first year with no obligation
to continue. But it's a great period

1118
01:25:15.880 --> 01:25:19.000
because if you decide you want to
continue, it's still going to be a

1119
01:25:19.039 --> 01:25:23.560
deal. What is the regular price? Twenty nine to ninety five? See

1120
01:25:23.600 --> 01:25:25.840
that alone? Is it great?
Okay? Go ahead? What are you

1121
01:25:25.840 --> 01:25:27.840
gonna say? Well, I want
to ask you, because Tom, you're

1122
01:25:27.840 --> 01:25:30.439
a straight shooter. Yeah, when
you signed up, what was the thing

1123
01:25:30.479 --> 01:25:35.119
that you love the most with this
experience at the extreme clean? There's no

1124
01:25:35.159 --> 01:25:38.840
doubt in my mind. I mean, I like the water heater flush,

1125
01:25:39.119 --> 01:25:44.760
but they were nice enough to do
me an instant water. I have a

1126
01:25:44.800 --> 01:25:47.319
constant flow from them. Okay,
so I don't need that anymore. Yeah,

1127
01:25:47.359 --> 01:25:51.239
but so what I mean, I
still get the values. And we

1128
01:25:51.319 --> 01:25:54.680
just had another furnace done by them. I don't know if you know this

1129
01:25:55.039 --> 01:26:00.760
for an addict on our other home. And I'm telling you that they were

1130
01:26:00.880 --> 01:26:04.680
so neat it was hard to believe. I mean, honest to God,

1131
01:26:04.720 --> 01:26:08.680
we didn't see a crumb anywhere of
anything. That's one of the biggest things

1132
01:26:08.720 --> 01:26:11.880
I see when I go through the
reviews. They can't believe it will be

1133
01:26:11.960 --> 01:26:15.880
cleaner sometimes after they leave than before
they came. Now, I want to

1134
01:26:15.920 --> 01:26:20.359
tell you something that's serious on consumer
news, and this happens a lot.

1135
01:26:21.159 --> 01:26:24.520
First of all, I want to
ask a question. This is a trivia

1136
01:26:24.600 --> 01:26:26.199
question. I want to ask you, Hannah. Then I want to ask

1137
01:26:26.319 --> 01:26:30.520
Mark. Have you, guys,
do you read terms and conditions when you

1138
01:26:30.560 --> 01:26:33.600
sign up for a service and give
your information? Do you read it?

1139
01:26:33.680 --> 01:26:36.000
Every bit of it? I don't. I just don't. Okay, do

1140
01:26:36.079 --> 01:26:39.399
you I was gonna be honest,
No, no, I do not.

1141
01:26:39.640 --> 01:26:43.439
I do if I don't know the
company, or if I don't know of

1142
01:26:43.520 --> 01:26:45.439
the service, but if it's like
a Google or an anozim or you know

1143
01:26:45.560 --> 01:26:48.880
different things. Mark, do you
read terms and conditions and how they use

1144
01:26:48.920 --> 01:26:54.359
your information and all of that.
Nope, Nope to you. Okay,

1145
01:26:54.479 --> 01:26:57.640
now who has time? Right now? I mean, honest to God,

1146
01:26:57.760 --> 01:27:01.199
some of those terms and agreements.
Okay, have you heard the term doxing

1147
01:27:02.479 --> 01:27:08.479
dragon? You're pretty hip? Have
you heard doxing XXI. That's where you're

1148
01:27:09.720 --> 01:27:14.319
given out personal information about somebody and
in the hopes of a retaliation or something

1149
01:27:14.319 --> 01:27:18.199
like that, we're a location of
somebody. Yeah. Yeah, now we

1150
01:27:18.279 --> 01:27:21.680
know what swatting is, right,
So this is the online version of swat

1151
01:27:21.680 --> 01:27:25.760
Well not really, but it's like
swatting is a bad thing too. That's

1152
01:27:25.760 --> 01:27:29.680
where you call it a crime at
a place and then doing generally is not

1153
01:27:29.760 --> 01:27:33.159
illegal, you know, it's not. That's what I wanted to talk about.

1154
01:27:33.439 --> 01:27:42.600
Do you know right now there is
an article about doxing and how eleven

1155
01:27:43.640 --> 01:27:50.159
million households have been victimized by doxing, and that's where their addresses are given

1156
01:27:50.199 --> 01:27:56.720
out, their social Security even credit
card numbers, dates of birth, and

1157
01:27:56.800 --> 01:28:00.479
they do it just to be mean. Now God, thank god, I

1158
01:28:00.520 --> 01:28:04.119
haven't been there. Yeah, the
Democrats did it to the Supreme Court justices

1159
01:28:04.239 --> 01:28:06.920
not long ago. I was about
to saying, you see this a lot

1160
01:28:06.960 --> 01:28:11.199
with public figures, a lot of
politicians. You'll see this happen. You'll

1161
01:28:11.199 --> 01:28:14.840
see this with celebrities. What would
the intent, though, be for a

1162
01:28:14.880 --> 01:28:17.920
private individual? Why would anyone want
to worry? Well, if you're mad

1163
01:28:17.960 --> 01:28:21.840
at them? Okay, okay,
if you're mad at the president of the

1164
01:28:21.960 --> 01:28:27.600
dollar store, or of a car
dealership, or a salesman who works at

1165
01:28:27.640 --> 01:28:30.800
such and such. I mean,
it's really just to harass people, But

1166
01:28:30.039 --> 01:28:36.079
man, does it get scary.
And doxing is not illegal, they're trying

1167
01:28:36.079 --> 01:28:40.880
to make it illegal. But Mark, you're right, there were a lot

1168
01:28:41.039 --> 01:28:44.880
of I don't know if they're Democrats
or what. They were liberals for sure

1169
01:28:44.920 --> 01:28:50.520
that did that after the Roe versus
Wade decision and they went out highly doubt

1170
01:28:50.560 --> 01:28:58.800
they were liberal Republicans. Okay,
So anyway, they went out and gave

1171
01:28:59.279 --> 01:29:08.560
information about these public figures. But
what do you think about that the practice?

1172
01:29:09.239 --> 01:29:14.640
Do you think that your information can
be found? One thing I talked

1173
01:29:14.640 --> 01:29:16.560
about, Mark, I talked about
this VPN, and by the way,

1174
01:29:16.640 --> 01:29:18.760
I wanted to tell people. I
don't know if you heard our off air

1175
01:29:18.840 --> 01:29:24.359
discussions on the stream I was talking
about after I got this VPN, which

1176
01:29:24.399 --> 01:29:26.800
I don't use all the time,
but I use it sometimes. It's to

1177
01:29:26.840 --> 01:29:30.640
cloak your identity. So I do
that when I'm probing companies or I'm looking

1178
01:29:30.680 --> 01:29:33.479
on the dark web and I'm trying
to find you know, doing my what

1179
01:29:33.520 --> 01:29:38.079
I call my intelligence work, where
I don't want to be tracked or found,

1180
01:29:38.319 --> 01:29:43.600
and so I use a VPN,
and I thought the VPN was slowing

1181
01:29:43.640 --> 01:29:46.039
me down. It turned out it
wasn't. But I don't connect all the

1182
01:29:46.039 --> 01:29:50.680
time to the VPN. But this
VPN mark is amazing when you're on it.

1183
01:29:51.079 --> 01:29:59.760
Do you know that it told me
places where my information was being compromised.

1184
01:30:00.319 --> 01:30:01.720
It told me, I mean,
it said go here and go here,

1185
01:30:01.960 --> 01:30:06.640
And I went to those places and
sure enough they had stuff and I

1186
01:30:06.760 --> 01:30:13.239
was able to delete it from old
accounts. And I didn't know VPNs even

1187
01:30:13.319 --> 01:30:18.319
did that. But they do a
deep search of you and find where your

1188
01:30:18.439 --> 01:30:25.199
username and passwords are being not necessarily
used, but where they can be known

1189
01:30:26.279 --> 01:30:30.279
where data breaches have taken place.
So that to me is an incredible reason

1190
01:30:30.399 --> 01:30:33.279
just you know, for having one
and every now and then signing on to

1191
01:30:33.399 --> 01:30:38.960
it. That is really smart for
individuals. You see this a lot corporations,

1192
01:30:39.000 --> 01:30:42.399
corporate culture. They do this to
protect their data because they're trying to

1193
01:30:42.399 --> 01:30:45.000
be hacked every which way right right
right, and with remote work. I

1194
01:30:45.000 --> 01:30:51.760
think private individuals are realizing the importance
of this, so anyway, it's so

1195
01:30:51.840 --> 01:31:00.760
important. Doxing has become the big
deal, and I'm telling you that it

1196
01:31:00.760 --> 01:31:04.359
it's scary. There have been like
dates of birth, social Security numbers,

1197
01:31:04.359 --> 01:31:12.560
addresses where people have had identities established
for them and loans taken out because of

1198
01:31:12.960 --> 01:31:16.840
this data breach online. So we
have more coming up. I'm Tom Martino

1199
01:31:16.960 --> 01:31:27.159
three oh three seven one three A
two five five go with a sure thing

1200
01:31:27.279 --> 01:31:30.720
Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're

1201
01:31:30.760 --> 01:31:39.079
contenth time for an insurance check up
free, no obligation in comparison, call

1202
01:31:39.199 --> 01:31:44.159
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

1203
01:31:44.239 --> 01:31:46.520
three oh three seven to seven to
one help. You'll think you're his only

1204
01:31:46.600 --> 01:31:50.439
customer when you choose Frank durand the
real estate Man dot com to list your

1205
01:31:50.439 --> 01:31:59.800
home with Remax Alliance three oh three
nine two zero sixteen twenty two. Hi

1206
01:32:00.079 --> 01:32:03.159
Tom, aren't you know your troubleshooter
THREEZ three seven one three talks seven one

1207
01:32:03.199 --> 01:32:11.000
three eight two five five. Deputy
Chopper has an update on con Home Plus

1208
01:32:11.800 --> 01:32:15.239
with this original problem. Chopper,
what the heck was that about? We

1209
01:32:15.279 --> 01:32:21.079
got the call last week the woman
purchased three items for about fifty seven hundred

1210
01:32:21.079 --> 01:32:28.119
dollars from the company and could not
get any service or anyone to return any

1211
01:32:28.159 --> 01:32:33.439
calls. There was like two one
was dented, the hydraulics didn't work on

1212
01:32:33.479 --> 01:32:38.000
the other, and they didn't give
her a power cord. But she finally

1213
01:32:38.000 --> 01:32:42.119
got that. Okay, And what
happened? I mean, what, what

1214
01:32:42.199 --> 01:32:45.439
were you able to do? Well? I was able to reach out to

1215
01:32:45.439 --> 01:32:53.720
CON's Home Plus Media Relations corporate office
and told them about the problem. And

1216
01:32:53.760 --> 01:32:57.760
then after about three or four emails
back and forth, they actually got a

1217
01:32:57.800 --> 01:33:01.880
hold over today and said bring the
furniture back. We'll take care of everything.

1218
01:33:02.520 --> 01:33:04.920
Well, when they say bring it
back, do they mean she brings

1219
01:33:04.920 --> 01:33:10.119
it back or do they do they
basically come and pick it up or what?

1220
01:33:10.880 --> 01:33:14.279
No. I got the impression from
the caller that they were going to

1221
01:33:14.279 --> 01:33:18.079
bring it back and they're not going
to give her a cash refund for what

1222
01:33:18.119 --> 01:33:23.159
I understand, it's just an exchange
for others. Sure, they're going to

1223
01:33:23.199 --> 01:33:27.079
exchange the faulty stuff, that's correct. What was her first name or who?

1224
01:33:27.199 --> 01:33:33.119
I'm trying to find the original call
Michelle Michelle, Okay, and let

1225
01:33:33.119 --> 01:33:38.680
me just find that. And then
also on the the one you got today.

1226
01:33:38.680 --> 01:33:41.359
Did you make any calls on that? No. I was waiting to

1227
01:33:41.399 --> 01:33:44.079
give you this and I was going
to go and do the cars to the

1228
01:33:44.079 --> 01:33:46.520
body show. So so thank you
very much on this con one. It

1229
01:33:46.680 --> 01:33:49.960
sounds like they're going to do it
and take care of it, and that

1230
01:33:50.079 --> 01:33:56.520
gets my cool stuff, all right, three all three seven one three talk

1231
01:33:56.600 --> 01:34:00.680
seven one three eight two five five. So if you have a problem,

1232
01:34:00.760 --> 01:34:06.760
question or complaint, you can also
call us at three oh three Martino three

1233
01:34:06.880 --> 01:34:15.359
oh three six two seven eight four
six six. Now did you hear about

1234
01:34:15.399 --> 01:34:25.079
this United flight from Denver to Portland
this week? There was a chihuahua in

1235
01:34:25.159 --> 01:34:36.560
a dog carrier and guess what happened. The chihuahua was sick and had diarrhea

1236
01:34:39.159 --> 01:34:45.840
and pooped inside the crate. She
took it out. It pooped all over

1237
01:34:45.880 --> 01:34:50.159
the seats and the floor. They
had of land because people were so sick.

1238
01:34:51.800 --> 01:34:58.600
An emergency landing. Now I want
to hear the call to FAA,

1239
01:34:59.239 --> 01:35:03.720
and I mean to Tower, this
is a United flight, iron Chlenceol.

1240
01:35:04.279 --> 01:35:11.880
We have a crap what would you
call it? A crap emergency, a

1241
01:35:11.920 --> 01:35:18.640
poop emergency? I mean they had
the land. Now the passengers got sick

1242
01:35:18.680 --> 01:35:25.000
and started vomiting as well. This
was like hazardous waste. This this still

1243
01:35:25.119 --> 01:35:29.439
is not as bad as the poor
woman that this happened to. Do you

1244
01:35:29.479 --> 01:35:31.680
don't remember this? No, what
are you talking about? This happened with

1245
01:35:31.720 --> 01:35:35.479
a human that she had to poop, Yes, and did, and they

1246
01:35:35.520 --> 01:35:39.600
had to land the plane. Yeah, this was about a month ago.

1247
01:35:39.880 --> 01:35:44.239
Really was a human woman. I
will pull up oh talking, And here's

1248
01:35:44.239 --> 01:35:46.760
the deal. They landed and they're
supposed to go overseas. She got back

1249
01:35:46.800 --> 01:35:49.119
on that flight and still went.
I would have moved out of the country.

1250
01:35:49.560 --> 01:35:54.720
Left. God. Yeah, this
is the shouaas noe, shame a

1251
01:35:54.920 --> 01:35:58.279
human. I don't know how you
So here's what the people got for their

1252
01:35:58.319 --> 01:36:01.159
trouble. What do you think they
got? They got vouchers fifty to seventy

1253
01:36:01.199 --> 01:36:06.479
five dollars each fifty mark. Do
you fly Southwest? I don't think it's

1254
01:36:06.479 --> 01:36:09.960
southwest. I mean Unite is problem. By the way. By the way,

1255
01:36:10.000 --> 01:36:14.880
it's not United's problem. But the
chihuahuah got sick, and therefore do

1256
01:36:15.000 --> 01:36:17.640
you think owner, Well no,
because the owner wasn't negligen orny. It's

1257
01:36:17.680 --> 01:36:24.920
not like the owner did anything intentionally
so I think this is just that expression,

1258
01:36:25.000 --> 01:36:28.760
you know, what happens. This
is perfect example of that it just

1259
01:36:28.840 --> 01:36:31.399
happened. I was also thinking when
you're saying, what was the called a

1260
01:36:31.439 --> 01:36:34.199
certain storm and s storm if you
will, yeah, is what you would

1261
01:36:34.239 --> 01:36:39.520
call that's what happened or s happens. There you go three oh three seven

1262
01:36:39.600 --> 01:36:44.560
one three talk seven one three eight
two five five. Genesis Total Exteriors remember

1263
01:36:44.720 --> 01:36:47.960
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1264
01:36:48.000 --> 01:36:53.600
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know and trust for anything on the outside

1265
01:36:53.640 --> 01:37:06.199
of your house. Genesistotalexteriors dot com. Go with a sure thing Denver's Best

1266
01:37:06.279 --> 01:37:11.319
roofer Excel Roofing dot com. You
don't pay a cent until you're content,

1267
01:37:12.880 --> 01:37:16.880
wait time for an insurance check up
free, no obligation. In comparison,

1268
01:37:17.000 --> 01:37:23.119
call Compass Insurance paying too much your
coverage at dozens of insurance companies find out

1269
01:37:23.119 --> 01:37:26.680
now three all three seven seven to
one help. You'll think you're his only

1270
01:37:26.760 --> 01:37:30.600
customer when you choose Frank durand the
real estate Man dot com to list your

1271
01:37:30.600 --> 01:37:39.920
home with Remax Alliance three all three
nine two zero sixteen twenty two. Hi

1272
01:37:40.039 --> 01:37:44.720
Tom Martino here, three l three
seven one three talk three oh three seven

1273
01:37:44.760 --> 01:37:51.119
one three eight two five five.
You know, I got to emphasize that

1274
01:37:51.560 --> 01:37:57.239
this guy, Robert, he sent
some foreclosure documents to us. I'm gonna

1275
01:37:57.279 --> 01:37:59.760
look at them. I'm gonna give
him the courtesy of looking at them.

1276
01:38:00.279 --> 01:38:05.800
He called earlier in the show.
His bottom line was during COVID he entered

1277
01:38:05.840 --> 01:38:11.319
into a four pearance. I remember
your words marked during COVID, and you

1278
01:38:11.439 --> 01:38:16.039
said, do you remember this?
These four barons agreements are going to cause

1279
01:38:16.079 --> 01:38:21.760
people as much trouble as if they
missed their payments regularly. Without one,

1280
01:38:23.319 --> 01:38:27.239
it's going to be a hell on
them. It's going to cause a lot

1281
01:38:27.279 --> 01:38:32.279
of foreclosures. That's exactly what they
did because they expected, in some cases

1282
01:38:33.039 --> 01:38:39.720
for you to refi at much higher
interest rates with payments added to the back,

1283
01:38:39.920 --> 01:38:44.079
which is me with the balance added
to the back. Or they expected

1284
01:38:44.119 --> 01:38:47.960
you to do a second to pay
off the ferance amount you didn't pay,

1285
01:38:48.600 --> 01:38:53.239
or they expected you to make it
up in a lump sum. There were

1286
01:38:53.319 --> 01:38:59.079
so many conditions that were almost impossible
for people to bear. But yes,

1287
01:38:59.600 --> 01:39:03.680
forgive me. Can you explain what
the forbearance system is? Well, normally

1288
01:39:04.079 --> 01:39:09.640
a forbearance is we're not going to
foreclose on you. We will make some

1289
01:39:09.760 --> 01:39:14.399
kind of an arrangement to allow you
not to make a payment. Okay.

1290
01:39:14.960 --> 01:39:18.600
During COVID they did it where a
lot of them put it on the end

1291
01:39:18.680 --> 01:39:24.039
of the loan. Okay, but
you ended up owing a lot more because

1292
01:39:24.039 --> 01:39:28.359
you got interest put on the back
of the loan along with unpaid principle.

1293
01:39:28.840 --> 01:39:33.319
Now, most forbearance agreements did not
do that. The payments you missed you

1294
01:39:33.359 --> 01:39:36.800
had to make up. That's what
people did not realize, you had to

1295
01:39:36.840 --> 01:39:43.039
make them up. They presented some
people with lump sums that were ridiculous.

1296
01:39:43.279 --> 01:39:45.880
Others had to make payments on that
lumpsu or not a lump sum, but

1297
01:39:45.960 --> 01:39:50.479
had to make payments on the forbearance. And then what this guy said was

1298
01:39:50.560 --> 01:39:54.800
and this happened to a lot of
people. So I believe Robert, but

1299
01:39:54.960 --> 01:39:59.079
there's nothing on his side. He
never got a forbearans agreement in writing,

1300
01:39:59.279 --> 01:40:03.520
He never got anything in writing.
He just stopped making payments so they foreclosed

1301
01:40:03.520 --> 01:40:08.680
period. And he's a wait a
minute, I had a forbearance in agreement.

1302
01:40:08.800 --> 01:40:12.760
But he can't prove it. You
can't prove it. Yeah, you

1303
01:40:12.760 --> 01:40:16.439
know, So you just stopped making
payments and you claim that your company gave

1304
01:40:16.479 --> 01:40:21.640
you a forbearance. Well, guess
what. That doesn't always work. So

1305
01:40:23.279 --> 01:40:27.600
I'm anyway an attorney. I don't
think is gonna help him, but I

1306
01:40:27.680 --> 01:40:30.279
am going to go over the paperwork. Go with a sure thing Denver's Best

1307
01:40:30.359 --> 01:40:39.000
roofer Excel Roofing dot com. You
don't pay a cent until you're contenth time

1308
01:40:39.039 --> 01:40:42.920
for an insurance check up free,
no obligation. In comparison, call Compass

1309
01:40:42.920 --> 01:40:46.600
Insurance paying too much your coverage at
dozens of insurance companies find out now three

1310
01:40:46.680 --> 01:40:50.319
oh three seven to seven to one
help. You'll think you're his only customer

1311
01:40:50.319 --> 01:40:54.960
when you choose Frank durand the real
estate Man dot com to list your home

1312
01:40:55.159 --> 01:41:03.880
with Remax Alliance three oh three nine
two zero sixteen twenty two of time ripped

1313
01:41:04.000 --> 01:41:14.479
up. You need advice so you
don't have comun as fast as can.

1314
01:41:15.760 --> 01:41:24.800
Shooter's gonna help coming man is the
Troubleshooter Show Now Tom Martino. Hey,

1315
01:41:24.840 --> 01:41:28.319
I'm Tom Martino. Welcome to the
show. Three oh three seven one three

1316
01:41:28.359 --> 01:41:30.920
talk three or three seven one three
eight two five five. Before we go

1317
01:41:30.960 --> 01:41:34.479
any further, I just want to
remind you that there's an extraordinary deal going

1318
01:41:34.479 --> 01:41:40.159
on right now at Fix at twenty
four to seven for memberships on their maintenance

1319
01:41:40.199 --> 01:41:43.800
membership, which means you get four
visits a year for preventive maintenance, the

1320
01:41:43.920 --> 01:41:47.520
extreme clean on your furnace, a
water tank flush. These are separate things.

1321
01:41:47.600 --> 01:41:51.079
And then you get an electrical panel
adjustment and tightening, and then you

1322
01:41:51.159 --> 01:41:56.760
get also a plumbing inspection. This
is every year. And the priority calling,

1323
01:41:56.800 --> 01:41:59.960
which was huge. Priority calling is
good so when there's a lot of

1324
01:42:00.039 --> 01:42:02.640
people calling, you get priority appointments. You also get discount of prices,

1325
01:42:02.880 --> 01:42:06.800
and when you need a replacement,
every penny you pay for this membership is

1326
01:42:06.960 --> 01:42:12.920
automatically applied to the replacement, so
every penny is banked now this year alone,

1327
01:42:13.079 --> 01:42:15.520
the five free wins are gone.
Okay, we gave away five free

1328
01:42:15.600 --> 01:42:19.560
memberships right now, though they're almost
free. They're dan they're fourteen bucks a

1329
01:42:19.600 --> 01:42:24.399
month for the first year and there's
no obligation to continue, so you may

1330
01:42:25.039 --> 01:42:29.359
not. May you want to do
this? Fourteen dollars a month for just

1331
01:42:29.439 --> 01:42:33.119
those four services. You are making
money on just those four services. Fixmihome

1332
01:42:33.159 --> 01:42:38.000
dot com. You got a call
today seven two zero five two six thirty

1333
01:42:38.079 --> 01:42:42.279
nine thirty nine fourteen dollars a month
seven two zero five two six thirty nine

1334
01:42:42.359 --> 01:42:45.479
thirty nine. By the way,
we have problems, question complaints of all

1335
01:42:45.560 --> 01:42:47.880
kinds. I do want to talk
to someone right now though, that it's

1336
01:42:47.960 --> 01:42:54.880
very important to me that we cover
this topic because it is of utmost importance.

1337
01:42:54.960 --> 01:42:59.279
Rachel, are you there, Yes, I'm here. This is Rachel.

1338
01:43:00.039 --> 01:43:05.439
Oh, I'm sorry, Raquel,
Raquel Lane Ariano is it? Yes,

1339
01:43:06.439 --> 01:43:12.840
okay, you're with the Colorado This
is a really important topic, especially

1340
01:43:12.840 --> 01:43:15.800
for a consumer show, because first
of all, I don't know that much

1341
01:43:15.840 --> 01:43:18.520
about it. I just know the
problem. Everyone knows the problem. Everyone

1342
01:43:18.840 --> 01:43:24.520
is hearing about the problem. But
you take a side that I have not

1343
01:43:24.680 --> 01:43:28.479
explored, nor have I heard a
lot about it in the media. It's

1344
01:43:28.520 --> 01:43:35.039
the Colorado Immigrant Rights Coalition. Now, Raquel, you know that for some

1345
01:43:35.119 --> 01:43:43.199
reason, and I think I think
the media would have covered what you call

1346
01:43:43.319 --> 01:43:46.600
immigrant rights. You also know there
are a lot of people who think,

1347
01:43:46.680 --> 01:43:51.399
wait a minute, they're coming in
and taking housing and hotels and food and

1348
01:43:53.000 --> 01:43:57.760
what. You know, we can't
afford it. And I just need to

1349
01:43:57.880 --> 01:44:01.960
know about the right now. And
I really mean this sincerely. I'm not

1350
01:44:02.000 --> 01:44:06.800
trying to trick you or anything.
You stand for immigrant rights, and you'd

1351
01:44:06.880 --> 01:44:14.119
say that the new immigration law being
proposed is there's some bad parts to it.

1352
01:44:14.800 --> 01:44:18.279
So could you ask I want to
ask some basic questions because I don't

1353
01:44:18.279 --> 01:44:24.920
think anyone in radio i've heard or
on TV has interviewed anyone talking about immigrants'

1354
01:44:24.960 --> 01:44:30.359
rights. We've heard people bitching and
moaning about immigrants, complaining about immigrants.

1355
01:44:30.479 --> 01:44:33.840
We've heard about US running out of
money trying to take care of immigrants.

1356
01:44:34.119 --> 01:44:41.119
We've heard all of that negative stuff. So there is a humane topic here.

1357
01:44:41.199 --> 01:44:44.720
Let's face it, there are people. They don't want to just toss

1358
01:44:44.760 --> 01:44:47.960
people away. But what is your
feeling, first of all about coverage?

1359
01:44:48.239 --> 01:44:57.520
Do you feel the coverage is unbalanced
in any way? Yeah, I definitely

1360
01:44:57.520 --> 01:45:01.760
think that there's a negative in the
coverage. One of the things that's been

1361
01:45:01.760 --> 01:45:08.239
really frustrating for me is some reporters
have been getting the framing wrong. Right

1362
01:45:08.359 --> 01:45:14.239
is, I've seen some coverage reporting
people who are here right now write new

1363
01:45:14.359 --> 01:45:20.079
arrivals as illegal immigrants, which is
actually incorrect. They're actually as silence seekers

1364
01:45:20.079 --> 01:45:23.880
and the only way to seek asylum
is to present yourself out a port of

1365
01:45:24.000 --> 01:45:27.880
entry, which is what people think
they still get for Mark, Mark letter

1366
01:45:27.960 --> 01:45:30.319
talk. Please let her talk.
I'm not going to attack her. I'm

1367
01:45:30.319 --> 01:45:32.600
going to let her talk and then
we can ask questions. Go ahead,

1368
01:45:33.159 --> 01:45:39.039
Raquel, go ahead, Yeah him, Mark, Yeah, I was just

1369
01:45:39.079 --> 01:45:43.720
saying, I do think there has
been a little bit of a negative coverage

1370
01:45:43.960 --> 01:45:46.600
of newly arrivals, and I think
it's it's mostly just because it's the election

1371
01:45:46.680 --> 01:45:50.880
season. It seems to be the
time when people want to talk about immigration,

1372
01:45:51.359 --> 01:45:56.399
but don't necessarily always want to talk
about it. Okay, but what

1373
01:45:56.439 --> 01:45:58.680
I want to ask, I guess
what I want to ask is this,

1374
01:45:58.960 --> 01:46:00.520
And first Mark, if you have
a question, let you go first.

1375
01:46:00.520 --> 01:46:04.439
Go ahead. Mark. I was
just asking her. How about the godaways.

1376
01:46:05.359 --> 01:46:12.800
Wouldn't they be considered illegal? What's
the Yeah, I don't know what

1377
01:46:12.840 --> 01:46:15.479
that is. Mark, What is
that? The people that came through without

1378
01:46:15.560 --> 01:46:18.199
checking in with anybody at the border, the people it didn't do anything.

1379
01:46:19.119 --> 01:46:23.359
There's certainly, Raquel, there are
people here illegally. Would you say,

1380
01:46:25.119 --> 01:46:29.720
yeah, there are people who haven't
went through you know, yeah, like

1381
01:46:29.760 --> 01:46:33.520
a port of entry. That absolutely
happens. But I think by and large,

1382
01:46:33.520 --> 01:46:39.560
like people who are getting assistance from
the cities and therefore are new arrival.

1383
01:46:39.960 --> 01:46:44.119
The majority of new arrivals have a
numbers, which is an alien number.

1384
01:46:44.159 --> 01:46:45.800
It is a number that you get
when you pass through a port and

1385
01:46:45.880 --> 01:46:49.680
you create an appointment with ICE.
Okay, so your appointment might not be

1386
01:46:49.720 --> 01:46:53.800
for like a year or two from
when you got it, but that would

1387
01:46:53.840 --> 01:46:58.439
be somebody who is presented themselves there
in the process. And I think that's

1388
01:46:58.479 --> 01:47:02.600
the vast majority because the city is
that not necessarily supporting people who don't have

1389
01:47:02.640 --> 01:47:06.960
a numbers. They are you know, we're kind of requesting that people have

1390
01:47:08.000 --> 01:47:11.880
a numbers in order to guess it's
okay, so a books, But here's

1391
01:47:11.920 --> 01:47:17.920
the thing. What if cities can
afford and states can't afford to help,

1392
01:47:18.560 --> 01:47:23.920
what are what is? What is
your position on that? And again,

1393
01:47:24.039 --> 01:47:28.880
I truly, honest to God wanted
discussion Colorado Immigrants, writes coalition. What

1394
01:47:28.960 --> 01:47:31.840
are cities and states supposed to do
they can't afford it, shouldn't they at

1395
01:47:31.920 --> 01:47:39.960
least limit the border right now until
they can work it out. Yeah.

1396
01:47:39.960 --> 01:47:45.319
I do think it's a federal government
responsibility that is being neglected at this moment.

1397
01:47:45.399 --> 01:47:48.680
I don't think our federal government is
doing enough to help coordinate. Part

1398
01:47:48.680 --> 01:47:54.520
of the reason that it's been more
stressful for people arriving and also for the

1399
01:47:54.560 --> 01:48:00.720
cities is because there's no coordination,
there's incentive to make this more political than

1400
01:48:00.800 --> 01:48:04.119
it is, you know, instead
of treating it like a humanitarian moment right

1401
01:48:04.159 --> 01:48:10.960
where we can choose to welcome people. I do think their cities are right

1402
01:48:11.079 --> 01:48:15.680
to be calling on the Biden administration
to actually step up and the coordinate and

1403
01:48:15.760 --> 01:48:20.640
to provide reasonable funding, right because
it's not reasonable to expect to these cities

1404
01:48:21.000 --> 01:48:27.359
and states. Yeah, yeah,
that these cities and states take on the

1405
01:48:27.439 --> 01:48:31.800
burden right without having federal over like
federal do implementation. Do you think there

1406
01:48:31.880 --> 01:48:38.199
should be a limit? Because I
heard someone who was all for legal immigration

1407
01:48:39.000 --> 01:48:44.800
say that when they were with Obama, five thousand a day would have been

1408
01:48:44.880 --> 01:48:49.640
considered an astronomical amount. When they
had one thousand a day, that was

1409
01:48:49.680 --> 01:48:55.079
pretty good. But now we're talking
about what twenty and thirty thousand? I

1410
01:48:55.119 --> 01:48:59.119
mean, is there a limit?
I mean I guess as an organization,

1411
01:48:59.520 --> 01:49:02.279
what are you trying to accomplish?
Do you think there should see be some

1412
01:49:02.439 --> 01:49:08.159
sensible process or limits or and when
you say, the federal government. I

1413
01:49:08.199 --> 01:49:12.239
agree, the federal government isn't doing
much at all. So what do you

1414
01:49:12.359 --> 01:49:16.640
see as a solution. Yeah,
we also want to see an orderly process.

1415
01:49:16.760 --> 01:49:23.159
We want to see people have reasonable
time, you know, like amount

1416
01:49:23.159 --> 01:49:27.520
of time before they're going to see
a judge, and also have access to

1417
01:49:27.600 --> 01:49:30.800
council so that when they do see
an immigration official, they're able to really

1418
01:49:30.880 --> 01:49:34.520
make the case. Because the thing
about asylum is is a life or death

1419
01:49:35.159 --> 01:49:39.880
situation. You never want to be
in a situation where you are fleeing your

1420
01:49:40.000 --> 01:49:43.680
home because it is unsafe, you
know, for you and your family,

1421
01:49:43.720 --> 01:49:46.119
and so the stakes are really high. We want to see it be an

1422
01:49:46.199 --> 01:49:50.600
orderly process. We don't want to
see people put in situations where they're in

1423
01:49:50.680 --> 01:49:56.520
additional danger. Right when Title forty
two is in effect at its height,

1424
01:49:56.600 --> 01:50:01.479
people were being exploited and put in
extremely dangerous situations when they were forced to

1425
01:50:01.479 --> 01:50:05.319
wait on the Mexico side of the
border. And so we also want to

1426
01:50:05.359 --> 01:50:15.359
see a coordinated, efficient border process. I don't think that means turning people

1427
01:50:15.479 --> 01:50:18.239
away. People have a the United
States has a legal right or a legal

1428
01:50:18.239 --> 01:50:25.800
obligation, sorry internationally, to have
an asylum process. I think people deserve

1429
01:50:26.119 --> 01:50:29.640
the right to make their claim right, and if they don't, and if

1430
01:50:29.680 --> 01:50:32.399
they have the resources to make a
strong claim and they don't pass, and

1431
01:50:32.520 --> 01:50:36.720
I think, you know, it
makes sense to have processes for who gets

1432
01:50:36.760 --> 01:50:40.960
in and who doesn't based on their
claim. But right now what we're seeing

1433
01:50:41.039 --> 01:50:46.279
is just a big effort to undermine
and to remove the United States legal responsibility

1434
01:50:47.319 --> 01:50:51.239
to provide asylum. Well, sure, there are those who think hell,

1435
01:50:51.479 --> 01:50:55.279
I mean, you know, why
should we take care of the world.

1436
01:50:55.560 --> 01:50:59.680
There are others who say this how
the country was founded. You have that

1437
01:50:59.760 --> 01:51:02.479
die cotomy no matter what. And
I don't want to make a political foo

1438
01:51:02.520 --> 01:51:05.039
pit here, but I'm going to
ask you straight up. Do you think

1439
01:51:05.079 --> 01:51:09.439
both parties have some right and some
wrong? Do you think one is mostly

1440
01:51:09.520 --> 01:51:14.680
right one is mostly wrong? How
do you feel about the political process?

1441
01:51:15.920 --> 01:51:20.000
I mean, right now with this
White House supplemental that is being pushed,

1442
01:51:20.000 --> 01:51:25.000
which for folks that don't know the
White House Supplemental, it's a budget bill,

1443
01:51:25.159 --> 01:51:30.119
but it includes funding for weapons for
Israel and Ukraine. And the negotiation

1444
01:51:30.479 --> 01:51:35.600
that's being made is to essentially eliminate
the United States responsibility to asylum, to

1445
01:51:35.680 --> 01:51:42.199
have asylum and increase mandatory detention,
it increases funding for immigration reform. So

1446
01:51:42.800 --> 01:51:47.319
it's that trade off that's being made
right now, and that is being led

1447
01:51:47.439 --> 01:51:56.720
with bipartisan efforts. So we have
Republicans and Democrats who have decided to you

1448
01:51:56.720 --> 01:52:00.359
know, turn their back on immigrants
and to make that choice in this historical

1449
01:52:00.399 --> 01:52:04.000
moment. So do you feel that's
being done. Do you feel that's being

1450
01:52:04.079 --> 01:52:09.840
done because it's the popular thing to
do and they're trying to get votes.

1451
01:52:09.880 --> 01:52:15.920
I mean, do you think that
that basically people have a sentiment against immigration

1452
01:52:15.239 --> 01:52:20.119
in general? I actually don't.
I think what I've seen in terms of

1453
01:52:20.239 --> 01:52:26.720
actual people, right outside of politicians
and outside of the media, I think

1454
01:52:26.840 --> 01:52:34.840
people have really been wanting a solution, whether that's you know, like MARKT

1455
01:52:34.880 --> 01:52:38.680
sorry I have I have the hop
in two minutes, but whether that's more

1456
01:52:38.680 --> 01:52:43.760
importantation or yeah, people want to
see, you know, a passing citizenship,

1457
01:52:43.880 --> 01:52:47.119
like how our pools show that people
support creating meaningful paths for people to

1458
01:52:47.159 --> 01:52:53.279
be here. Okay, So I
think I do feel like the sentiment and

1459
01:52:53.319 --> 01:52:57.840
the ground shifting is happening more and
in the media, and it's also happening

1460
01:52:57.880 --> 01:53:00.600
within the political spaces. But I
think are making a really big miscalculation.

1461
01:53:00.840 --> 01:53:02.760
Now. By the way, I
know you have to run, and I

1462
01:53:02.800 --> 01:53:05.119
told you I'll only have you a
few minutes. I'd like to reserve the

1463
01:53:05.199 --> 01:53:09.439
right to call you back sometime because
I think, no, no, I'm

1464
01:53:09.439 --> 01:53:12.600
serious. I think the discussion is
important. I think we can do it

1465
01:53:12.640 --> 01:53:15.800
without being crazy. I don't know
why the hell. By the way,

1466
01:53:15.720 --> 01:53:20.720
they won't rush the job thing.
Every single migrant I talked to from especially

1467
01:53:20.760 --> 01:53:24.039
South America, they want to work. That's what they want to do.

1468
01:53:24.079 --> 01:53:27.199
They want to work, and I
hear there are plenty of jobs. Thank

1469
01:53:27.239 --> 01:53:30.520
you for being here. I appreciate
it, and thank you so much for

1470
01:53:30.560 --> 01:53:32.520
the space and opportunity to share.
No, for sure, and we're gonna

1471
01:53:32.640 --> 01:53:36.720
we're gonna do more coming up.
Thank you. All right. That was

1472
01:53:36.880 --> 01:53:41.800
interesting because I've always wondered, actually, to be honest with you, when

1473
01:53:41.800 --> 01:53:44.640
I read this news release, Mark, what I thought was, what the

1474
01:53:44.680 --> 01:53:46.640
hell rights is she talking about?
What we what do we mean? But

1475
01:53:46.760 --> 01:53:54.880
there are actually documented I mean,
we have for one hundred years or more

1476
01:53:55.600 --> 01:53:58.800
told people, if you need asylum, this is the place to come.

1477
01:53:58.800 --> 01:54:01.600
And we haven't turned people way now, We've never had ten and twenty thousand

1478
01:54:01.600 --> 01:54:05.920
people a day. Either it's it's
really scary. It's really scary. We

1479
01:54:06.000 --> 01:54:15.920
have more coming right up. Go
with a sure thing Denver's best roofer Excel

1480
01:54:16.039 --> 01:54:23.840
Roofing dot com. You don't pay
a cent until you're content. Time for

1481
01:54:23.880 --> 01:54:28.239
an insurance check up free, no
obligation. In comparison, call Compass Insurance

1482
01:54:28.359 --> 01:54:31.520
paying too much your coverage at dozens
of insurance companies find out now three oh

1483
01:54:31.560 --> 01:54:35.039
three seven to seven to one.
Help. You'll think you're his only customer

1484
01:54:35.079 --> 01:54:39.680
when you choose Frank durand the real
estate Man dot com to list your home

1485
01:54:39.920 --> 01:54:44.760
with Remax Alliance three oh three nine
two zero sixteen twenty two. You're six

1486
01:54:44.960 --> 01:54:49.800
thirty k how and iHeartRadio station.
Hi, Tom Martine here three O three

1487
01:54:49.920 --> 01:54:53.239
seven one three talk seven one three
eight through five to five. Phil.

1488
01:54:53.520 --> 01:54:55.880
I know you called earlier. I
didn't get a chance to get to you,

1489
01:54:55.920 --> 01:55:00.039
man, what's going on? I
had to let you go. My

1490
01:55:00.079 --> 01:55:04.479
wife kind of fell off the treadmill
and I had cavers. I hope she's

1491
01:55:04.560 --> 01:55:12.920
okay, Yeah, she's all right. Hey. Well, for one thing

1492
01:55:13.039 --> 01:55:19.159
before I get started, I think
Mark should be run for president and along

1493
01:55:19.239 --> 01:55:26.000
with Donald Trump, and Lauren Baldwin. I think that's her name, Laura

1494
01:55:26.680 --> 01:55:31.800
Lauren something. Yeah, you do. She's the one that gun on her

1495
01:55:33.600 --> 01:55:40.079
on her hip. Yeah yeah,
yeah, okay, okay, yeah.

1496
01:55:40.159 --> 01:55:43.720
I think all three of them should
be in there, and they l not

1497
01:55:43.920 --> 01:55:49.079
this country, right, God almighty? Can you imagine Mark being president?

1498
01:55:49.920 --> 01:55:56.720
Oh? No, vice president or
something? Anyways, what I'm calling about

1499
01:55:57.159 --> 01:56:04.960
is ronnage, make America, hold
on, make America major again. Anyway,

1500
01:56:05.000 --> 01:56:10.560
go ahead and make them make America
great again. But anyways, that's

1501
01:56:10.800 --> 01:56:15.199
who's going to get in there is
mister Trump is going to get back in

1502
01:56:15.399 --> 01:56:19.279
there at no. Actually, I'm
going to tell you something, Phil,

1503
01:56:19.319 --> 01:56:23.119
I don't want to get politically well, I don't give a damn. I'm

1504
01:56:23.199 --> 01:56:26.800
we can have fun discussing this,
but Trump will never be president again.

1505
01:56:26.880 --> 01:56:30.399
People hate Yes, Well, Mark, okay, you're right, I did.

1506
01:56:30.520 --> 01:56:33.399
I never believed you know, You're
right, Mark, You're absolutely right.

1507
01:56:33.479 --> 01:56:38.279
I never believed he could be president. You're right. That's not because

1508
01:56:38.319 --> 01:56:41.720
I hate him or having I don't
have Trump drange in cerm of I don't

1509
01:56:42.000 --> 01:56:45.159
now, but I don't think Mark, just based on what I'm seeing out

1510
01:56:45.199 --> 01:56:51.960
there, how he could ever be
president again because people they're they're so crazy

1511
01:56:53.039 --> 01:56:57.359
about it. It's all political.
Tom, all right, well of course

1512
01:56:57.399 --> 01:56:59.720
it is. It's political. Heny
way, go ahead, sir, go

1513
01:56:59.760 --> 01:57:09.720
ahead. But anyways, what I'm
calling about is my landline. It's a

1514
01:57:09.760 --> 01:57:14.520
phone company called Vonage. Yes,
have you heard of them? Yeah.

1515
01:57:14.560 --> 01:57:15.960
Well, it's not really a landline, but it is. It's with your

1516
01:57:16.000 --> 01:57:20.479
WiFi. Yeah. Yeah, I
have to have a landline for my wife.

1517
01:57:20.560 --> 01:57:25.760
But it's not a landline's it plugs
into your Wi Fi. Your Vantage

1518
01:57:25.880 --> 01:57:29.279
is Wi Fi. But I know
what you're saying. It's a regular phone

1519
01:57:29.319 --> 01:57:32.479
number. Go ahead, Yeah,
I have to have the landline no matter

1520
01:57:32.520 --> 01:57:36.119
what. All right, all right, okay, you need a landline.

1521
01:57:36.119 --> 01:57:40.319
Although Vantage is not a landline,
you'd have one. Go ahead, tell

1522
01:57:40.319 --> 01:57:44.159
me about it. It's not oh
okay, but it sounds no, it

1523
01:57:44.199 --> 01:57:45.720
acts like one. Let's I don't
want to give you a hard time,

1524
01:57:45.760 --> 01:57:48.680
Phil, it acts like one,
so go ahead, okay, okay,

1525
01:57:48.880 --> 01:57:56.560
Well we have to have that because
she's on lifeline. My wife doesn't walk

1526
01:57:56.680 --> 01:58:00.279
very well. She scribbled, and
I I to take care of the best

1527
01:58:00.319 --> 01:58:06.920
I can. But anyways, I
called them two months ago to change my

1528
01:58:08.159 --> 01:58:15.640
plan and it was like fourteen dollars
and some sense per month. Okay.

1529
01:58:15.359 --> 01:58:21.439
So I got a bill last month
and a bill this month for thirty seven

1530
01:58:21.560 --> 01:58:28.439
dollars, and I called them and
I talked to somebody in India, which

1531
01:58:28.479 --> 01:58:33.600
I could hardly understand. And so
let me ask you something Bill. Without

1532
01:58:33.600 --> 01:58:36.039
going through all of this, let
me just ask you a couple of things.

1533
01:58:36.520 --> 01:58:43.279
How long have you had vantage?
About six years? Okay? And

1534
01:58:43.520 --> 01:58:46.119
what have you been paying most recently
before this? What have you been paying

1535
01:58:46.560 --> 01:58:51.640
about twenty six dollars a month?
Okay? Then why did you change it?

1536
01:58:51.720 --> 01:58:56.119
What was the original reason for wanting
to change it? The reason I

1537
01:58:56.319 --> 01:59:00.039
called it because my bonage bill went
up to forty two dollars? Oh,

1538
01:59:00.239 --> 01:59:02.920
I get it, I get it. It went from twenty six. Why

1539
01:59:02.960 --> 01:59:09.600
did it go up? Phil?
They said taxes and this and that,

1540
01:59:10.039 --> 01:59:13.039
bad, bad, bad, okay? So then what it went up to

1541
01:59:13.119 --> 01:59:15.239
forty two? Then what then you
called him? And now how much I

1542
01:59:15.359 --> 01:59:18.880
called them? I called him an
end of October, and I said,

1543
01:59:19.119 --> 01:59:23.760
I need a different plan. Okay? What plan did they get? I

1544
01:59:23.760 --> 01:59:28.199
want the cheapest plan I can get. Okay? What did you get?

1545
01:59:28.359 --> 01:59:32.600
Okay? So it was like fourteen
ninety something a month and I said,

1546
01:59:32.640 --> 01:59:36.800
that's fine, it's like four hundred
minutes. I get it. So then

1547
01:59:36.840 --> 01:59:44.079
what happened? Yeah? So then
last month I was charged thirty seven?

1548
01:59:44.359 --> 01:59:49.720
Okay, why that's I was trying
to talk to the guy from India and

1549
01:59:49.880 --> 01:59:55.920
he said, because of taxes,
Well, can you send a copy of

1550
01:59:55.960 --> 01:59:59.720
your bill to us? I could? Yes, all right, here's what

1551
01:59:59.720 --> 02:00:01.119
I want you to do. Put
him on hold for a second and tell

1552
02:00:01.199 --> 02:00:04.159
him this, Kelly, please,
because we can. I don't mind helping

1553
02:00:04.239 --> 02:00:08.239
him out. He's been he's been
listening for a long time. Here's what

1554
02:00:08.279 --> 02:00:12.039
I want to do. I want
him to give us a couple old bills

1555
02:00:12.119 --> 02:00:15.279
and the latest bill. That's all
I need. I want one that was

1556
02:00:15.319 --> 02:00:17.039
at about thirty seven. I want
the one that was in the forties,

1557
02:00:17.479 --> 02:00:20.840
and the and then I want the
one. No, he had won at

1558
02:00:20.880 --> 02:00:25.159
like twenty six, then one in
the forties. Now I want him to

1559
02:00:25.199 --> 02:00:29.640
send me the one that was thirty
seven. Just send those to us,

1560
02:00:29.680 --> 02:00:32.800
and uh that I'll take a look
at him for you. I will three

1561
02:00:32.880 --> 02:00:36.720
oh three seven one, three eight
two five five. I really will take

1562
02:00:36.760 --> 02:00:43.720
a look at him. Okay,
now let's move on, Connie. What

1563
02:00:43.960 --> 02:00:51.039
is your issue with Wyatt's Connie is
to say illegally towed a vehicle I had

1564
02:00:51.119 --> 02:00:57.920
just given to my grandsons that was
their papas And I got a registered letter

1565
02:00:58.119 --> 02:01:01.159
saying that they told it had I
gave it to him on a weekend on

1566
02:01:01.199 --> 02:01:05.520
the twenty seventh of last month.
So I called Park County before wait a

1567
02:01:05.560 --> 02:01:09.600
minute, you got to you got
to help me out here with this,

1568
02:01:10.119 --> 02:01:15.000
with the chronology. What you need. Yeah, you said something about you

1569
02:01:15.039 --> 02:01:19.079
gave this vehicle to your kids.
I gave it to my grandson. It

1570
02:01:19.119 --> 02:01:23.560
was their papa's. He's passed away, because I get it. So when

1571
02:01:23.560 --> 02:01:27.720
you gave it, when you gave
it to your grandson, uh huh,

1572
02:01:27.960 --> 02:01:30.760
it was it titled and everything.
And when you say you gave it to

1573
02:01:30.840 --> 02:01:32.840
him, did he take it home? I'm going to tell you what he

1574
02:01:32.880 --> 02:01:36.159
did. I have the title and
the rate's so registered. I wrote out

1575
02:01:36.159 --> 02:01:39.560
a you know, like a bill
of sale, except I wrote on there

1576
02:01:39.560 --> 02:01:42.840
what Park County told me I could
do that I gifted it to him.

1577
02:01:43.000 --> 02:01:46.159
I wrote the ven number of the
date we both signed it, and that

1578
02:01:46.319 --> 02:01:49.479
was on a Saturday. Because their
truck got stolen out of that parking lot

1579
02:01:49.560 --> 02:01:53.439
three weeks. Okay, so it
was it was on a Saturday. Where

1580
02:01:53.640 --> 02:01:56.920
was it when you gave it away? Did like? Where was it when

1581
02:01:56.920 --> 02:02:00.319
it was told water I'm going to
tell you Waterfront apartment ten five five five

1582
02:02:00.399 --> 02:02:03.760
West, Jules. Okay, okay, Waterfront apartments. Do you live at

1583
02:02:03.800 --> 02:02:09.239
Waterfront? No? I live in
Bailey, Colorado. Okay, do they

1584
02:02:09.439 --> 02:02:13.960
do? They live in Waterfront?
They did, They've moved out and they're

1585
02:02:14.000 --> 02:02:16.920
staying in my Airbnb right now.
Okay, when you gave the car,

1586
02:02:17.399 --> 02:02:23.199
if the car was towed from Waterfront? Was the car the car or the

1587
02:02:23.239 --> 02:02:28.079
truck, whatever it was, was
it there when it was Toad? Yes?

1588
02:02:28.680 --> 02:02:34.319
Okay, Now was it toad?
Because Waterfront called Wyatt's. They're saying,

1589
02:02:35.000 --> 02:02:41.039
well, they never notified my grandsons
that they did. And I want

1590
02:02:41.039 --> 02:02:43.720
to tell you about why it was
still in my name because I called my

1591
02:02:43.800 --> 02:02:47.600
insurance company. Okay, So here's
here's Connie. I know what you're going

1592
02:02:47.640 --> 02:02:54.359
You're saying that it was Toad because
they said it didn't belong to anyone there,

1593
02:02:54.720 --> 02:02:58.479
and you're saying it did belong to
the grand son, but the grandson

1594
02:02:59.199 --> 02:03:02.600
it wasn't shown yet. So when
they did, when they searched the plate.

1595
02:03:02.920 --> 02:03:06.880
It showed someone in Baily, Colorado. Is that right? Yes,

1596
02:03:06.960 --> 02:03:11.239
I've learned it since it was new. Okay, I get it. So

1597
02:03:11.319 --> 02:03:15.800
that's why they towed it because it
looks like it was parked there illegally.

1598
02:03:16.239 --> 02:03:19.840
I don't think. I don't think
a tow truck driver can run a plate

1599
02:03:19.880 --> 02:03:24.079
and figure out who it's registered to. They it had to be something.

1600
02:03:24.199 --> 02:03:26.680
Hold on, let's come back and
try to figure it out. Well,

1601
02:03:26.720 --> 02:03:29.199
we'll try to figure it out.
Three all three seven one, three eight

1602
02:03:29.239 --> 02:03:38.600
two five five. Go with a
sure thing Denver's best roofer Excel Roofing dot

1603
02:03:38.600 --> 02:03:44.840
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1604
02:03:44.840 --> 02:03:48.640
insurance checkup free, no obligation.
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1605
02:03:48.720 --> 02:03:53.960
much your coverage at dozens of insurance
companies find out now three all three seven

1606
02:03:54.000 --> 02:03:57.520
to seven to one. Help You'll
think you're his only customer when you choose

1607
02:03:57.520 --> 02:04:00.960
Frank durand the real estate Man dot
com to listen your home with Remax Alliance

1608
02:04:01.199 --> 02:04:10.840
three oh three nine two zero sixteen
twenty two. Hey Tom Martino, here,

1609
02:04:11.800 --> 02:04:14.159
Connie. Here's what it sounds like
to me. Okay, I want

1610
02:04:14.159 --> 02:04:19.920
to recap this. Wyatt's towed a
vehicle from Waterfront Apartments where your grand grandson

1611
02:04:20.039 --> 02:04:25.079
lived. You had given the you
had given the vehicle to your grandson.

1612
02:04:25.560 --> 02:04:30.359
But apparently, this is what I'm
thinking, the apartment complex did not know

1613
02:04:30.960 --> 02:04:35.560
who owned the vehicle. Is that
right? Well, let me tell you

1614
02:04:35.600 --> 02:04:39.439
this. I gave it to him
on the night of the twenty seventh.

1615
02:04:39.560 --> 02:04:44.560
They said they towed it on the
twenty ninth. That's not true. They

1616
02:04:44.600 --> 02:04:47.640
had their own Their truck was selling
out of that parking lot three weeks earlier,

1617
02:04:47.680 --> 02:04:51.800
so they needed a vehicle, and
so I guess, Connie, Connie,

1618
02:04:51.840 --> 02:04:57.119
that part doesn't matter. Here's what
matters. Okay, here's what matters.

1619
02:04:57.640 --> 02:05:00.800
What matters is not who owned the
vehicle, but if the vehicle is

1620
02:05:00.880 --> 02:05:06.279
registered with the apartment complex. So
did your grandson when he got the vehicle,

1621
02:05:06.319 --> 02:05:10.039
no matter what it was, a
year earlier, a week earlier,

1622
02:05:10.119 --> 02:05:15.680
a day earlier, did your grandson
go to management and register that vehicle with

1623
02:05:15.800 --> 02:05:19.039
them? Well, this is the
clarity on that they got it on the

1624
02:05:19.159 --> 02:05:23.840
night of the twenty seventh, So
management company wasn't available at that time,

1625
02:05:23.920 --> 02:05:28.439
and they towed it that night.
Oh, the very first night they got

1626
02:05:28.479 --> 02:05:31.239
it. I get no, I
see, I see your dilemma. So

1627
02:05:31.239 --> 02:05:39.920
so the night true that Connie hold
on, the night that they got Connie,

1628
02:05:41.119 --> 02:05:45.960
you're saying that the very first evening
that they had the vehicle, the

1629
02:05:46.119 --> 02:05:50.239
very first time in their life that
they had it, or they I say,

1630
02:05:50.319 --> 02:05:54.560
they it's your grandson, right,
is your grandson? Yes? Your

1631
02:05:54.600 --> 02:06:00.199
grandson parked? Is it a truck, it's a trooper. It's okay,

1632
02:06:00.560 --> 02:06:04.479
your grandson parked. Can you say
anything without ten thousand words? I just

1633
02:06:04.520 --> 02:06:10.680
want to know they parked the suv
in that parking lot that night, and

1634
02:06:10.760 --> 02:06:15.720
that very night, the very first
night it was parked there, it was

1635
02:06:15.840 --> 02:06:19.680
towed. That's correct. Okay.
Now, Connie, what you're saying is

1636
02:06:20.640 --> 02:06:27.279
it was clearly his vehicle and he
was going to go to management the next

1637
02:06:27.399 --> 02:06:30.960
day and he was going to get
the tag or whatever he needed for that

1638
02:06:30.079 --> 02:06:35.119
vehicle. Okay, his previous vehicle
was stolen. How do people know?

1639
02:06:35.600 --> 02:06:40.279
This is what I need to know. When the toe company or the manager

1640
02:06:40.439 --> 02:06:45.000
or whoever patrols the lot, how
do they know which vehicles belong there and

1641
02:06:45.079 --> 02:06:50.760
which vehicles do not? That would
be a question for waterfron apartments. Because

1642
02:06:53.279 --> 02:06:56.680
my grandson literally went across the street
to get a bike and as he comes

1643
02:06:56.720 --> 02:07:00.680
back after getting the vehicle, he
sees it being droven down the road to

1644
02:07:00.840 --> 02:07:04.520
company. No, I get it, but because here Connie, and I

1645
02:07:04.560 --> 02:07:09.239
think, even though you're upset and
Listen, I'm no great lover of why

1646
02:07:09.319 --> 02:07:12.239
it's towing. They got in trouble
for some stuff. But I have to

1647
02:07:12.279 --> 02:07:17.880
say something. But Connie, on
the surface, this is what it looks

1648
02:07:18.000 --> 02:07:24.760
like. Listen, Wyatts was hanging
out probably or somebody watching the parking lot.

1649
02:07:24.800 --> 02:07:30.319
Okay, it looks like somebody parked
their truck in that parking lot and

1650
02:07:30.359 --> 02:07:34.920
then walked across the street to a
restaurant. It looks like that truck should

1651
02:07:34.920 --> 02:07:40.159
have been towed, or the suv. It looks like someone tried to park

1652
02:07:40.199 --> 02:07:45.119
there when they went to go eat. I'm not taking up for why it's

1653
02:07:45.119 --> 02:07:47.960
at all. They're crooked as they
can be. I mean, I'm not

1654
02:07:48.039 --> 02:07:54.119
taking up for whyts Can you acknowledge
Connie, that if no one knew about

1655
02:07:54.199 --> 02:07:59.000
you, your husband, your grant, the grandfather, the truck, if

1656
02:07:59.000 --> 02:08:03.840
no one knew any of that and
they saw someone pull into that parking lot,

1657
02:08:05.159 --> 02:08:11.159
park the suv and walk across the
street that they could assume without being

1658
02:08:11.319 --> 02:08:16.359
crooked, they could assume that somebody
is illegally parked in there to go eat.

1659
02:08:16.680 --> 02:08:22.079
Could that happen? Well, I
would say anything had happened. But

1660
02:08:22.199 --> 02:08:26.239
this is if my car was abandoned. I can tell you my insurance company

1661
02:08:26.279 --> 02:08:30.680
at thirty five years American family told
me they would have towed it. I

1662
02:08:30.800 --> 02:08:35.640
have towing insurance. It was not
abandon Connie, Connie, Connie, You're

1663
02:08:35.720 --> 02:08:41.880
missing the entire point. What I
want to know is how was Wyatts or

1664
02:08:41.960 --> 02:08:48.640
the apartment management? How were they
supposed to know anything about that vehicle other

1665
02:08:48.760 --> 02:08:52.920
than someone parked it there and went
across the street to eat. How would

1666
02:08:52.960 --> 02:08:58.760
they know any of the other circumstances. It was late in the evening.

1667
02:08:58.760 --> 02:09:01.760
How would there be anybody available?
That's my question. They just come up

1668
02:09:01.760 --> 02:09:09.640
and towed it. Connie, did
you hear what I asked? You wanted

1669
02:09:09.640 --> 02:09:13.279
to know? How would they know
it was parked their legally? That's right.

1670
02:09:13.359 --> 02:09:16.239
Somebody just parked it and then went
off. Yeah, how would they

1671
02:09:16.239 --> 02:09:20.119
know? What's my recourse with this? Tom? Okay? I I don't

1672
02:09:20.159 --> 02:09:24.159
know. That's why I'm trying to
figure this out. I found it.

1673
02:09:24.760 --> 02:09:31.199
I'm asking you, but you can
certainly see where when when they hang out

1674
02:09:31.199 --> 02:09:35.520
waiting to toe cars, that is
an easy target when someone parks the thing

1675
02:09:35.600 --> 02:09:41.880
there and goes across the street.
I mean it looked. I mean even

1676
02:09:41.920 --> 02:09:45.399
if your kid went into the apartment, it would look better than going across

1677
02:09:45.399 --> 02:09:50.800
the street. When when you what
mark signs all over the parking lot,

1678
02:09:50.880 --> 02:09:54.840
it says permitted cars only if it
didn't have a permit or wasn't registered.

1679
02:09:54.880 --> 02:10:00.359
However they did it. The tow
truck company is told by the apartment compplex

1680
02:10:00.600 --> 02:10:05.279
to toe it. I don't think
this is a Wyatts issue. This is

1681
02:10:05.439 --> 02:10:11.520
a apartment complex issue. They simply
tell Wyatt's or whatever tow truck company apartment

1682
02:10:11.560 --> 02:10:16.680
complexes uses what to do. This
isn't a Wyatts issue, It's an apartment

1683
02:10:16.800 --> 02:10:20.439
complex issue. Hold on, we'll
come right back to Connie. I don't

1684
02:10:20.479 --> 02:10:22.079
know if we can help you.
I don't know what your recourse is.

1685
02:10:22.119 --> 02:10:24.439
Did you get the vehicle back?
I need to know that. Did you

1686
02:10:24.479 --> 02:10:28.479
get it back? I don't have
it back? And these boys can't afford

1687
02:10:28.520 --> 02:10:31.399
these bills are ridiculous in there,
how much is it to get it out?

1688
02:10:31.479 --> 02:10:33.079
Right? Now? How much is
it to get it out? Well?

1689
02:10:33.159 --> 02:10:37.640
They I finally got a registered letter, so I even knew who took

1690
02:10:37.960 --> 02:10:41.640
Connie? How much to get it
out? Uh, it looks like it's

1691
02:10:41.960 --> 02:10:46.279
two twenty eight oh one. It
says for m pound fifteen oh nine per

1692
02:10:46.279 --> 02:10:50.239
miles, so four thirty three per
mile? And then the admin see,

1693
02:10:50.279 --> 02:10:54.520
we got a secret to tell you
after this. All right, okay,

1694
02:10:54.720 --> 02:10:58.399
now that's why it what's the total? Connie? Can you say the total

1695
02:10:58.680 --> 02:11:01.720
without giving me an essay? They
said, I'm sorry, Tom, They

1696
02:11:01.720 --> 02:11:05.680
said four to twenty plus. Uh, impollent fees. All right, hold

1697
02:11:05.720 --> 02:11:09.520
on, just hold on, and
I think we have good news. Go

1698
02:11:09.600 --> 02:11:13.840
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1699
02:11:13.840 --> 02:11:22.239
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1700
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comparison call Compass Insurance paying too much
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1701
02:11:28.000 --> 02:11:31.159
out now three all three seven to
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1702
02:11:31.199 --> 02:11:35.079
his only customer when you choose Frank
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1703
02:11:35.199 --> 02:11:43.279
list your home with Remax Alliance three
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1704
02:11:48.279 --> 02:11:52.119
Hi Tom Martino, your troubleshooter three
O three seven one three talks.

1705
02:11:52.119 --> 02:11:56.000
Okay, so really quickly, we're
still doing the fourteen dollars membership, Hannah,

1706
02:11:56.279 --> 02:11:58.960
and that is incredible. We got
to just get this word out.

1707
02:11:58.600 --> 02:12:07.279
It is. It is fourteen dollars
a month. You get four visits every

1708
02:12:07.359 --> 02:12:11.079
year for every system, four free
on the house. Utilis twenty nine ninety

1709
02:12:11.079 --> 02:12:16.319
five fourteen four your viewers fourteen dollars
for the first fourteen a month, and

1710
02:12:16.359 --> 02:12:18.800
they won't take it back because for
the entire year. You don't have to

1711
02:12:18.800 --> 02:12:22.880
renew if you don't want to,
but you will priority pricing, priority appointments,

1712
02:12:22.079 --> 02:12:26.239
and every penny is banked, so
if you need a replacement, they

1713
02:12:26.520 --> 02:12:30.920
that money goes toward it. Seven
two zero five two six thirty nine thirty

1714
02:12:31.000 --> 02:12:33.800
nine. By the way, Connie, tomorrow, we need this discussion tomorrow.

1715
02:12:33.920 --> 02:12:35.039
Connie, hang on