WEBVTT

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Yea ripped news you needed by,
so you don't have you come running just

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as fast as you can. Shooter's
gonna help coming. Man Dix is the

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Troubleshooter Show. Now Tom Martino his
Tom Martino here, Welcome to the show.

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It's car Friday. What's on your
mind? How can we help you?

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What's going on in your life?
Three O three seven one three talk

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three oh three seven one three eight
two five five. And who do I

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see in the studio all by their
lonesome? It's Kevin Caulkin. I've shared

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an auto tech and Mark is in
parts unknown and I'm last Vegas and now

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that a baby Vegas. Okay,
black everything on black anyway? Three three

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seven to one three Talk is our
number. Or you can call three oh

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three Martino anytime, day or night, leave a message and we will get

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back to you. So right now
we're gonna talk about cars, of course,

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if you have car questions or anything
else. But I just want to

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say something that I hope everyone understands. Using checks nowadays is the surest way

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to get ripped off. Now,
scammers are smart, they don't necessarily pounce

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on you immediately, but when you
use a check anywhere. Anyone who sees

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that check and takes a pick of
it with their cell phone has the keys

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to your bank account. Ninety eight
percent of all bank fraud begins with access

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to a check. That's all they
need. No matter who you are.

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If you give me a check right
now, I can go in and take

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money out of your account. Now. We often as a family have expenses

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when we're caring for someone, and
my family, a lot of them are

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old school, and they don't do
Zell, they don't do Venmo, they

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don't do all of that crap.
They just want to mail a check.

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Now. That's fine, even mail
a check to your family. I don't

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think my siblings are going to rip
me off. But if that check is

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ever seen by anyone in fact,
when they take that check of mine and

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deposit it or use it, anyone
can take a picture of that check.

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I am telling everyone right now.
Checks are insecure. Now. If there

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was a way to disguise the check
routing number and account number, I don't

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know why they didn't come up with
a way where you don't have to have

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it written on the check, but
maybe in some kind of code that only

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the bank knows. But of course, some hacker would probably figure it out.

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That would be a little safer.
But checks are the number one ripoff

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right now when it comes the study
reveals number one ripoff people having access to

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your account through doing a check.
That means any check anywhere at any time,

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because people can take a picture of
it. Now, that gives them

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everything they need. You would think
with today's technology they sound like my grandfather

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today. Well no, but you
would think with the technology we have there

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would be a better way, right, And there are better ways. It's

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just that old farts won't divorce themselves
from checks. But you would also think

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banks would have a better and more
secure way of protecting your funds. You

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don't know this, but I well
many don't know it. Many of my

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listens. If you give me your
account number and your routing number, I

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don't need your signature, I don't
need approval, I don't need anything.

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I can take money from your account. Now. If I take that money

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in the right way and put it
into another account and then withdraw it from

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that account, you'll never get it
back from me. No bank will get

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it back for me. And here's
the other deep dark secret. No law

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enforcement agency will come after me.
It is an absolute free way crime,

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not crime free, let's say unpunished
crime. And it is the perfect crime.

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You take money, no one will
go after you. No one,

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not the bank, not the consumers
because they can't afford to, and not

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police, no one. Now,
if someone was systematically taking money from people

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accounts and it amounted to maybe hundreds
of thousands of dollars and there was one

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perp, they might launch an investigation
through the FBI. But if you want

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to occasionally go and rob a bank
without a gun, without a knife,

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and I'm not recommending it, in
fact, it makes me sick. The

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reason I'm talking about this. You
can go get an account number and a

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routing number and initiate an electronic transfer
period. It's that easy, that easy.

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So just wanted to let you know
the we're never going to shut down

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fraud with the existing banking system.
Katie, you have a seven am I

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reading this, You have a seventy
four. Come on, you have a

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nineteen seventy four to f one fifty
and nineteen seventy four. As my grandfather

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would say, what's the matter for
you? What the hell? Come on?

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Nineteen seventy four? Wow? Anyway, fifty old. Yeah, how's

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it doing? So we bought it
in twenty twenty, Yeah, for my

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son, and all was going good. And then one now you bought it

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knowing how many miles were on it
when you bought it about one hundred and

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twenty thousand, so we knew it
was going to be a fixer upper.

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Yeah, regardless, we knew.
But they're cool, right, they're cool.

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So anyway, you had one hundred
and something thousand and you were going

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to fix it up. So what
happened? And what year was that you

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bought it? Twenty twenty? Okay, August ish, all right, so

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what's going on anyway? So in
May of twenty twenty two, the truck

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wouldn't start. We decided to reach
out to Little Tomato with the issues that

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we were having, and they did
a diagnosis and sure enough, they figured

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out that the engine was bad.
So we got to quote for a new

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engine, and we got to quote
for a rebuild engine. Well, there

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is no new engine. You're never
going to get a new engine. It's

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all going to be rebuilt. Now
you mean you mean a new engine meaning

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you exchange yours for another one or
rebuild the one you had, right,

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it could have been either or because
they do create engines as well, that

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you can say, yeah, but
the crater not new, Kevin, how

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does that work? Yeah, nothing's
new. You don't rebuild the motor,

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you pull out. Yeah, you
get another one in a crate and swamp

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it exactly. Okay, what did
you decide to do? So what we

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decided to do was a rebuild on
the three sixty engine we had and then

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restroke it to a three ninety for
my son's graduate. So you decided you

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decided to rebuild the one in the
truck and bore it out. Yes,

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okay, and little Tonato went with
a company that does the rebuild, and

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then they took the engine there,
and then they brought the engine back and

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did what. Let me let me
ask you something, Kevp. If they

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wanted to get a bigger stroke or
a bigger bore. I mean, and

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and can you do also do an
exchange like that or do you have to

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rebuild? They had three motors in
that year, three sixty or three nineties,

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so they could have just purchased a
three ninety and put it in instead

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of this. Now I want to
ask you your opinion. I'm going to

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let Katie finish. But is it
ever worth rebuilding the one you have?

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Yeah? Sometimes it is, I
mean costwise, sometimes it's more beneficial and

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you kind of have more control over
it if you get a good builder.

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That's the only thing, as well
as a good warranty, a good builder.

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Yeah, it's perfect. Okay,
so let's keep going. Okay.

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So we agreed to go with little
Tonado for the rebuild, and they said,

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okay, the work's going to be
done in about six months because our

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son just graduated from high school and
we're like, okay, perfect, then

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he can take it to college on
so after not to mention the transmission,

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the suspension, the ball giant,
see everything we didn't do. We didn't

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do any of that, So I
would no, that's what I meant.

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But after he got to college he
would have to do all that. So

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anyway, what happened then, yeah, exactly exactly on. So I would

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check in every two to three weeks
to see how it was going, and

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come to find out, uh,
the engine, you know, our truck

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just stapted there for a while.
By the way, so our engine and

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truck sat at little Tonado for months. They finally well, they sent it

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to one engine builder. That engine
builder decided not to go through with the

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rebuild for whatever reason. May I
ask you something. Do you have the

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truck now? Yes? Okay,
so let's just say this. For after

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months and months, you got it
back. Yep. We finally got it

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back and we went to little Tonado
to pick up the truck. Well,

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then they realized that there was a
leak because on that particular model, it's

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Kevin, right, Yes, is
it Kevin that's on the line. Okay,

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Yes, there is two oil dipstick
flocks, one up talk one underneath.

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Yep. And really they didn't realize
that there was that hole, so

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it just started leaking oil. Oh
my god. So so hold on.

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That was when did they discover that? Right when we picked up the truck.

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So we waited it little Tonado for
like an hour. They're like,

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hey, don't worry, we'll plug
it real quick. And we're like,

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okay, thank you. So we're
just waiting, you know, in the

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waiting room. Yeah, but that
okay, So I'm sure that's not what

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you're calling about, right, right, And so you're you're just laying out

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the entire experience. What I want
to know is when you finally got the

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truck back. How much did you
spend in total for that rebuild? We

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also made it. We also added
the EFI, the Holy Sniper EFI,

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so we probably what is that,
what is it? Electric fuel injection?

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Exactly? Get the carburetor. Okay, we said, buy to the good

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old carburetor, and then we asked
THEFI. So I'd say fourteen thousand ish

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actually not terrible, not terrible,
yeah, not terrible. So then anyway

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we bring it home. It's leaking. Well, so you didn't like to

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work. Okay, when did you
actually take delivery? I don't mean the

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first time or the second time.
I mean when did you actually get it

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back. We ended up getting it
back these I want to say August of

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twenty twenty three. So it took
three years to do it. Well,

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it took it took about fourteen or
fifteen months to get it done. And

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we did have the truck towed back
to our house. And I ended up

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going to the engine builder to see
what was going on. And I'm that

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person I found out who was So
where do we stand today? Where do

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we stand today? Because I don't
know where we stand today? Yeah,

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And I'll be quick here's where we
stand today. So we hired a private

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mechanic to look at what the heck
was going on with the leak. Come

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to find out, they took a
plastic crew that you would use to basically

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attach upholsry with, shoved it up
in that hole and used lock tight to

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prevent the leak. They did not
use one of those little silver little caps

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you know, and so, but
may I asked them, is that the

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only problem with the engine that one
leak? To my knowledge, that's not

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That's not a big deal, Kevin. That's not a big deal, is

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No, it's something they should have
seen before. They don't. Well,

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I know, a big deal,
but they didn't. So what I want

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to know is, but it's it's
a it's a one hundred dollars fix.

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Yeah, So what what is that
what you're calling about, Katie? You

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want that fixed? Well? No, So I hired a mechanic to do

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it right, take that screw out
because by the way, they did it

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in a cheap way, they did
it in an una way. How much

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did it cost to fix it?
I paid the mechanic one fifty and then

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little Tonado did write me a check
for one fifty because I went down there.

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Then then what are we Okay,
you're walking me through this entire journey.

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What I want to know is you
fixed it. So what are you

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calling about today? So I'm calling
about the fact that now our truck won't

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start. We don't know if it's
an engine issue. We don't know if

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it's an ef I issue. How
long have you been driving? How many

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miles now have you put on it? Oh gosh, we probably have only

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put two thousand on it. Because
okay, now, so that's what you're

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calling about today. It won't start, Yes, okay, hold on,

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hold on me back, and they
won't call me. Oh no, I

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get it. Do you have a
warranty by the way, Yeah, okay,

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I'm gonna I'm gonna give you some
solid advice. I really mean this.

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Now, have you heard of Little
Tin Auto by the way, keV.

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00:14:30.519 --> 00:14:31.440
Yeah, they've been around for a
while. They have a pretty good

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00:14:31.480 --> 00:14:35.519
reputation. Yeah, that's what I
thought. That's what I'm finding. Hold

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on, we'll come right back.
I'm Tom Martino. Three oh three seven

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00:14:37.159 --> 00:14:41.759
one three talk seven one three eight
two five five water prost and at the

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best water systems, the lowest prices
anywhere, and you will get computerized systems.

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You will get an under the sink
system with no power needed. Whatever

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you need they have three oh three
eight six two five five five four.

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nine two zero sixteen twenty two Time
Tom Martino, you're a troubleshooter. By

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00:15:35.360 --> 00:15:37.559
the way, if you want to
have two shows, you got to listen

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00:15:37.600 --> 00:15:41.759
off the air. And uh,
I'm not off the air on our streaming

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00:15:41.759 --> 00:15:45.120
because I'm not going to do it
on the air. But we have two

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shows going on, okay, And
I can only do that really when when

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Marks here or somebody's here off the
air, because otherwise I really have no

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00:15:52.480 --> 00:15:56.919
one to talk to about it.
And but we are I just invite you

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00:15:58.000 --> 00:16:02.279
to stream on the YouTube or faise
book. I call them Facebook flunkies.

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I cater to my YouTube morons.
Then people download. So if you're downloading

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00:16:07.399 --> 00:16:10.759
and you can't get in on the
conversation, but you can at least listen

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to it. Anyway, Let's go
back. What do we do with Katie?

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I'm going to tell you what to
do. It's very simple, Katie,

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it really is very simple. Get
the damn thing diagnosed independently, period,

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find out what problems you truly have, and if it falls under warranty,

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00:16:26.480 --> 00:16:30.399
get it done. And will help
you get it done. Littleton Auto

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00:16:30.559 --> 00:16:33.879
not a terrible place, not the
greatest ratings, but not a lot of

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00:16:33.919 --> 00:16:40.279
hateful ratings, not a lot of
there. They're just basically three maybe three

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00:16:40.279 --> 00:16:45.000
and a half stars. But the
reviews not many ripoff reviews. You know

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00:16:45.000 --> 00:16:48.919
what I'm saying. But I'm thinking
this. I know why you're pissed.

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00:16:48.120 --> 00:16:52.759
You spend a lot of money and
they rebuilt an engine. But we don't

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00:16:52.799 --> 00:16:56.240
know if that start problem is their
problem. It could be something that has

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00:16:56.279 --> 00:16:59.320
nothing to do with the engine rebuild. Isn't that right, keV Oh?

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00:16:59.320 --> 00:17:02.720
It could be a number thanks absolutely
so. But here's what I really want,

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00:17:02.759 --> 00:17:07.039
Katie. I want you to get
this checked out an eyeball free free.

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00:17:07.119 --> 00:17:11.160
I want Kevin to just go over
it for an hour free. I'm

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00:17:11.200 --> 00:17:15.400
going to ask him to do it. I'll do that and you'll you're never

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00:17:15.440 --> 00:17:19.079
going to find anyone more honest.
And he'll tell us a total amount she's

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00:17:19.119 --> 00:17:25.799
poured into it fourteen fourteen. Oh
now. But by the way, Mark,

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00:17:26.039 --> 00:17:29.960
I don't think that's terrible for a
rebuilt board out engine with electronic fuel

220
00:17:29.960 --> 00:17:34.960
injection nineteen eighty four. No,
it's a seventy forty Mark. We're not

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00:17:36.000 --> 00:17:38.720
talking about if she should have done
it. I'm talking about the price is

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00:17:38.759 --> 00:17:41.960
not bad for what she had done, right, Kevin, No, it's

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00:17:41.000 --> 00:17:45.319
not terrible, especially custom work.
Yeah, yeah, no, No,

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00:17:45.160 --> 00:17:48.720
I know what Mark's saying. Why. Yeah, you know, that's a

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00:17:48.720 --> 00:17:52.119
whole different question. Why. Hey, Katie, is that body in beautiful

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00:17:52.160 --> 00:17:57.759
shape or what it is? And
uh, my dad has one and that's

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00:17:57.799 --> 00:18:03.039
what inspired my son to get one. So that that's the why. And

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00:18:03.079 --> 00:18:07.039
it's the high Boy, super clean, nice black. Yeah, I get

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00:18:07.119 --> 00:18:12.319
you. It's amazing. Yeah,
listen, here's the deal. Take us

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00:18:12.400 --> 00:18:18.319
up on this with shared and auto
tech and and we'll get you auto tech.

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00:18:18.440 --> 00:18:19.920
Okay, yeah, and no,
seriously, he'll give it an hour.

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00:18:21.039 --> 00:18:22.640
He'll put it on the diagnosis and
just see what's going on with it.

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00:18:22.799 --> 00:18:26.079
He'll let you know for sure if
the start problem, if it's something

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00:18:26.119 --> 00:18:29.880
he believes should be taken care of, he'll let you know. He's not

235
00:18:29.920 --> 00:18:32.279
going to throw stones at him just
to do it, but at least you

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00:18:32.359 --> 00:18:40.039
have an independent, honest opinion.
And ken me ya for here, I

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00:18:40.039 --> 00:18:45.039
know your number three oh three,
three oh three, four five five seventy

238
00:18:45.039 --> 00:18:48.880
two. And just remind him you're
Katie from the show. He's writing it

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00:18:48.920 --> 00:18:52.440
down now, Okay, cool,
Kayla. What's going on with you?

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00:18:52.559 --> 00:18:59.920
Kayla? What's happening? Hey?
Yes, So I went to my Carden

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00:19:00.240 --> 00:19:06.160
start and I went to the super
dealership and got a diagnosis. And the

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00:19:06.200 --> 00:19:10.720
place that I had bought the car
back in January had fixed a check engine

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00:19:10.799 --> 00:19:14.200
light. Now did you boy?
Obviously you bought it used because it's a

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00:19:14.240 --> 00:19:19.160
suber twenty twenty right, okay,
Yeah, And so the Suberu dealership told

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00:19:19.160 --> 00:19:25.759
me that the work that they had
done where I bought the car when I

246
00:19:25.799 --> 00:19:30.799
had the check engine light came on, and they said that they did the

247
00:19:30.799 --> 00:19:34.799
thermal control valve wrong, and so
the harness that they put on was Now,

248
00:19:34.799 --> 00:19:38.480
wait a minute, they did this
before you bought it? No,

249
00:19:38.880 --> 00:19:42.559
they did it earlier this year in
January, So after you bought it.

250
00:19:44.200 --> 00:19:47.559
Yeah. Did they do it as
a warranty thing or did they do it

251
00:19:47.559 --> 00:19:49.440
as a favor or tell me what
happened? You bought it and then had

252
00:19:49.519 --> 00:19:55.160
problems? Yeah? So I bought
it and then two years later I had

253
00:19:55.160 --> 00:19:59.119
a check engine light come on,
and so I paid them like seventeen hundred

254
00:19:59.119 --> 00:20:03.400
dollars to fix it. Oh okay, Yeah, so I just paid them,

255
00:20:03.839 --> 00:20:07.960
and then six months later the car
wouldn't start, and the dealership that

256
00:20:07.000 --> 00:20:12.359
did the diagnostic, which was a
super dealership, told me that they had

257
00:20:12.359 --> 00:20:18.119
done it incorrectly and that's why the
car isn't starting. So how much did

258
00:20:18.160 --> 00:20:22.920
you pay for that repair that was
done incorrectly? Seventeen hundred dollars And then

259
00:20:22.960 --> 00:20:26.759
you said it took another six months
to discover it was done bad. Yeah,

260
00:20:26.839 --> 00:20:30.720
so I guess it was pinching a
wire. The harness it was the

261
00:20:30.720 --> 00:20:33.960
thermal control valve was the issue.
And I guess the harness that they put

262
00:20:34.000 --> 00:20:38.680
on was kind of on the wire, and so that's why it took so

263
00:20:38.759 --> 00:20:42.359
long, because it like eventually like
I don't know if it bumped or bent

264
00:20:42.440 --> 00:20:47.119
the wire, Kevin, Does this
make sense that immediately? Yeah, they

265
00:20:47.160 --> 00:20:48.799
misrouted it. They put it in
the wrong direction, so it was put

266
00:20:48.880 --> 00:20:52.599
in a pinch, so so by
rights they should probably How much did that

267
00:20:52.640 --> 00:20:57.160
cost to correct? Kayla? It
was seventeen hundred dollars to correct? No,

268
00:20:57.440 --> 00:21:02.000
I mean the second time because they
did it wrong? Did you have

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00:21:02.079 --> 00:21:04.759
to do the whole fact? Given
that right now? Actually is that I

270
00:21:04.960 --> 00:21:10.599
called them and they agreed to make
it right and to fix it. And

271
00:21:10.640 --> 00:21:12.440
what will it take? That's what
I'm getting at. How much will it

272
00:21:12.480 --> 00:21:18.920
take to fix it? Twenty five
dollars? Wait a minute, how can

273
00:21:18.000 --> 00:21:22.440
it take more than the original repair? Exactly? I don't know. And

274
00:21:22.480 --> 00:21:26.039
they've had my seven for a week, Kevin, how can it be twenty

275
00:21:26.039 --> 00:21:30.359
five hundred to fix? They want
to charge for the repair if they admitted

276
00:21:30.440 --> 00:21:32.960
they did it. Now, that's
what I want to know. Where did

277
00:21:33.000 --> 00:21:37.519
you get that twenty five hundred dollars
price tag? Kevin? So I got

278
00:21:37.599 --> 00:21:41.599
I got it at the super dealership
that's what they were going to charge to

279
00:21:41.720 --> 00:21:45.000
fix the rebel. They were the
ones that actually, but the place you

280
00:21:45.160 --> 00:21:48.119
bought it, what's the place,
by the way, where did you buy

281
00:21:48.160 --> 00:21:53.880
you didn't, I don't know,
Grand Valley Auto in Lakewood, Okay.

282
00:21:55.039 --> 00:21:59.039
From Grand Valley Okay, So what
do they say? They will fix it?

283
00:21:59.119 --> 00:22:02.400
So they said they agreed to fix
it. So I had my car

284
00:22:02.480 --> 00:22:07.119
toad there a week ago, and
now they are coming back saying they don't

285
00:22:07.119 --> 00:22:10.640
think that's the issue, and they
aren't communicating with me. They've had my

286
00:22:10.680 --> 00:22:12.960
car a week and it seems that
they haven't even looked at it, and

287
00:22:14.000 --> 00:22:17.200
they're trying to get out of fixing
it after I've already got it towed there

288
00:22:17.559 --> 00:22:19.519
and they agreed to fix it.
How much did it cost to tow it

289
00:22:19.559 --> 00:22:25.720
there? I had it covered under
insurance and so I didn't have to pay.

290
00:22:25.720 --> 00:22:30.799
I think I paid like seven dollars
to get it towed. But you

291
00:22:30.839 --> 00:22:33.720
know, they're now saying that they
don't Grand Valley a big dealer. I

292
00:22:33.720 --> 00:22:37.400
don't know. Yeah they are.
They took over a big place. Yeah,

293
00:22:37.519 --> 00:22:41.319
so it used to be Automotive Avenue
and it's a new owner now,

294
00:22:41.759 --> 00:22:45.079
but it's not a new car dealership
right now, it's used car, but

295
00:22:45.119 --> 00:22:49.160
it's a big outfit. Yeah,
what are they saying is wrong? If

296
00:22:49.160 --> 00:22:55.720
they're saying that's not the problem they
that's that's why I'm struggling to communicate with

297
00:22:55.759 --> 00:22:57.799
them, is because they haven't really
even looked at it. I think they're

298
00:22:57.839 --> 00:23:03.279
just trying to get out of it
after they already agreed to fix it.

299
00:23:03.359 --> 00:23:04.640
They're just saying, well, we
got to look at it. And they've

300
00:23:04.640 --> 00:23:10.319
had it a week and they still
haven't told me what they think the issue

301
00:23:10.359 --> 00:23:12.240
is. And I don't think they've
even looked at it, and so now

302
00:23:12.279 --> 00:23:18.599
I'm just not sure what to do. Okay. So they're basically saying it's

303
00:23:18.599 --> 00:23:22.400
not under warranty. But usually if
they say that, they know what's wrong.

304
00:23:22.440 --> 00:23:25.759
How do you say that's not it
and not be able to tell you

305
00:23:25.799 --> 00:23:29.079
what the problem is. That doesn't
make sense, right, Yeah, cayleb.

306
00:23:29.119 --> 00:23:30.680
We need someone to call over there
for you. That's all. That's

307
00:23:30.759 --> 00:23:36.039
what we need to do, okay, and you we may need to get

308
00:23:36.039 --> 00:23:38.720
some ammunition here. But here's the
thing. How many miles It can't be

309
00:23:38.759 --> 00:23:42.039
many miles on this thing, right, No, it's about seventy two thousand

310
00:23:42.079 --> 00:23:48.079
miles. Okay, so it's it
shouldn't have some major problems that thermal control,

311
00:23:48.160 --> 00:23:51.440
think, keV, what is that? Well, she's talking about the

312
00:23:51.480 --> 00:23:53.039
wiring going to it. No,
I'm not talking about that. I'm talking

313
00:23:53.039 --> 00:23:59.160
about her original repair. I'm familiar
with the thermal Yeah, yeah, I

314
00:23:59.160 --> 00:24:03.799
don't know what it is. I
I what is it? Thermal control valve?

315
00:24:04.480 --> 00:24:07.720
Does she mean the thermostat? That's
what I think. But I,

316
00:24:07.799 --> 00:24:11.920
like I said, I'm not familiar
with that. Kayla, do you know

317
00:24:11.039 --> 00:24:15.160
do you have the work order when
they fixed it for seventeen hundred? I

318
00:24:15.279 --> 00:24:21.519
do? Can you send it to
us? Sure? Okay, hold on,

319
00:24:22.799 --> 00:24:26.000
let's keep her on while Kevin looks
at that invoice. We'll go to

320
00:24:26.039 --> 00:24:29.319
another call though right after this.
Okay, let's let's do that. Three

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334
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335
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Kit Tom Martino your troubleshooter three oh
three seven one three Talk again. We

336
00:25:47.359 --> 00:25:51.119
had a second show during the break. Join the Fun YouTube dot com.

337
00:25:51.119 --> 00:25:59.359
Okay, now the the the Subaru. I'm thinking we gotta have this damn

338
00:25:59.400 --> 00:26:03.240
thing. UH looked at it again. First we need to call over there.

339
00:26:03.440 --> 00:26:06.839
So who do we assign it to? Let's assign it to someone to

340
00:26:06.880 --> 00:26:10.519
call over and just ask them,
why do you think it's not the original

341
00:26:10.559 --> 00:26:14.319
repair. What do you think is
wrong? And let's just go from there.

342
00:26:14.880 --> 00:26:18.519
So let's give it to somebody,
Kachina. Who should we do this

343
00:26:18.559 --> 00:26:22.039
with? Hey, is let me
ask you. This is Deputy Gearhead taken

344
00:26:22.119 --> 00:26:26.039
problems anymore? Can he help?
We can definitely reach out to him.

345
00:26:26.039 --> 00:26:30.039
That would probably be a good idea. Yeah, I mean Mark, have

346
00:26:30.119 --> 00:26:33.680
you heard from has sus heard from
Gearhead? Is he around? Yeah?

347
00:26:33.880 --> 00:26:38.319
To be straight, I'll be very
straight with this. I don't know how

348
00:26:38.319 --> 00:26:41.920
to handle him now, and I
don't mean that in a negative way at

349
00:26:41.960 --> 00:26:45.519
all. And I think he got
you know what, I'll leave it up

350
00:26:45.519 --> 00:26:47.799
to you. I was going to
have this conversation. We might as well

351
00:26:47.839 --> 00:26:51.559
do it on the air. His
shop in Colorado Springs that he works for

352
00:26:52.000 --> 00:26:55.759
is now on the referral list,
So I didn't. I kind of looked

353
00:26:55.799 --> 00:26:56.960
at it, like, yad,
do we mention that? Do we not

354
00:26:57.119 --> 00:27:00.880
mention it? No? There's nothing
there's nothing wrong with him helping us out.

355
00:27:00.920 --> 00:27:04.440
I mean Kevin helps us out.
Yeah, Kevin helps us out.

356
00:27:04.440 --> 00:27:07.839
We just don't call Kevin that.
But as far as him calling up another

357
00:27:08.000 --> 00:27:15.160
shot, Oh, I get what, there could be an issue, Okay,

358
00:27:15.359 --> 00:27:18.839
I get what you're saying. Now, I'm sorry. That's right and

359
00:27:18.960 --> 00:27:22.880
extward as far as like what Kevin
is, of course, there's no problem

360
00:27:22.920 --> 00:27:25.240
with that. But I mean,
I don't know if it's fair to ask

361
00:27:25.319 --> 00:27:29.640
him when he's also doing deputy work
to dog other shops, or to allow

362
00:27:29.720 --> 00:27:34.839
him to that's a good pointed,
Shopper. Yeah, let's do it with

363
00:27:34.920 --> 00:27:38.599
Shopper. Then that's better. I
get what Mark's saying. That he's right

364
00:27:38.640 --> 00:27:42.920
about that, you know, because
Kevin uncle Kevin here is. We don't

365
00:27:42.960 --> 00:27:47.400
ask him the call of the shops
and and get to the bottom of something.

366
00:27:47.440 --> 00:27:49.119
Now we ask him to analyze something. Okay, thanks, all right?

367
00:27:49.119 --> 00:27:53.079
Three oh three seven one three talk
seven one three eight two five five

368
00:27:53.839 --> 00:27:57.480
Derek, Now let's switch to contracting. Derek. What's going on? Bro

369
00:27:59.319 --> 00:28:11.119
oh Derek. I had a fire
in twenty nineteen and it burnt the started

370
00:28:11.119 --> 00:28:18.000
in the attic and it burnt the
top top of the roof completely bringing out

371
00:28:18.359 --> 00:28:22.119
Obviously you were insured, right,
I was insured, Yes, And what

372
00:28:22.319 --> 00:28:27.759
happened Well, the night of the
fire, I'm sitting there standing outside.

373
00:28:29.359 --> 00:28:33.160
The neighbor had come knocked over and
says, do you know your balcony is

374
00:28:33.319 --> 00:28:37.640
on fire. Whoa, and no, there was no smoke or nothing in

375
00:28:37.680 --> 00:28:40.400
the house. I was just sitting
and watching the baseball game. It was

376
00:28:40.400 --> 00:28:45.960
the playoffs, and I go outside
and there it looks like the deck is

377
00:28:45.000 --> 00:28:48.680
just on fire on that balcony.
So I ran upstairs, threw a bunch

378
00:28:48.720 --> 00:28:52.319
of I had some five down buckets
downstairs, and I grabbed them and put

379
00:28:52.359 --> 00:28:56.480
them in the bathtub, ran upstairs, threw buckets of water on to the

380
00:28:57.160 --> 00:29:00.920
what looked like just the deck was
on fire, but there was nothing to

381
00:29:00.960 --> 00:29:07.039
be on fire. It was just
flames coming up and it went down and

382
00:29:07.079 --> 00:29:11.279
then it started back up. Went
back downstairs that four times. Finally the

383
00:29:11.440 --> 00:29:15.359
uh the fire. I finally got
it to look like we went out.

384
00:29:15.720 --> 00:29:18.880
Oh wait wait wait, so you're
doing this. You're doing this all yourself.

385
00:29:18.920 --> 00:29:22.319
You didn't call the fire department.
The name were called the fire department

386
00:29:22.319 --> 00:29:25.599
because he just wanted knocked on the
thing. And what did the fire department

387
00:29:25.640 --> 00:29:30.680
do? Well, the fire department
got there, and that's well, as

388
00:29:30.720 --> 00:29:33.119
soon as I got it looked like
it went out. Well, the deck

389
00:29:33.200 --> 00:29:37.799
wasn't on fire. The attic was
on fire, and I have a metal

390
00:29:37.880 --> 00:29:41.599
roof and it was shooting claims out
a corner of the metal roof up through.

391
00:29:42.200 --> 00:29:47.599
But did the fire department show up
and help? Yeah? There he

392
00:29:47.680 --> 00:29:55.400
showed up after the top. The
roof basically blew up after a certain point

393
00:29:55.440 --> 00:30:00.000
boom because I clogged that hole with
water and didn't let any pressure out.

394
00:30:00.200 --> 00:30:03.680
And Okay, all on, got
it, Okay, keep going, keep

395
00:30:03.720 --> 00:30:10.480
going. Well, the fire department
shows up and I'm standing outside and basically

396
00:30:10.480 --> 00:30:14.160
I'm standing there with it's snowing.
It was October nineteenth, but it was

397
00:30:14.200 --> 00:30:18.359
snowing at the time, and I'm
standing there with no coat. I got

398
00:30:18.400 --> 00:30:22.720
pants on and I had shoes,
but no socks or nothing. I'm standing

399
00:30:22.720 --> 00:30:26.599
out there. I ret A fire
department finally comes up to me and says,

400
00:30:26.960 --> 00:30:29.559
well, you know you're going to
have to find somebody to close up

401
00:30:29.680 --> 00:30:33.640
this house, right And I looked
at him and said, well, how

402
00:30:33.640 --> 00:30:36.160
do I do that? I mean, my phone, everything I have is

403
00:30:36.200 --> 00:30:38.359
on fire right now. The phone's
in there, and that he goes,

404
00:30:38.680 --> 00:30:42.839
well you can go. We have
somebody here already that will do it for

405
00:30:42.920 --> 00:30:47.599
you. I'm like, they showed
up already the house. Wait a minute,

406
00:30:47.599 --> 00:30:49.039
Wait a minute, wait a minute. Okay, here's what usually happens.

407
00:30:49.079 --> 00:30:53.799
Okay, what the fire department is
referring to as mitigation of damage plus

408
00:30:55.359 --> 00:31:00.200
hazards. They require that you stop
the damage or stop further downdamage for public

409
00:31:00.240 --> 00:31:03.759
safety, and your insurance company,
by the way, requires that. Now

410
00:31:03.960 --> 00:31:07.240
when they say they have someone who
can do it, that seems odd to

411
00:31:07.279 --> 00:31:11.359
me. Was this someone I don't
get this? Was this someone who happened

412
00:31:11.359 --> 00:31:15.799
to show up? Because some contractors, by the way, who do loss

413
00:31:15.799 --> 00:31:19.000
mitigation, they do show up.
They really do. I mean that they

414
00:31:19.200 --> 00:31:22.240
they look for work and there's nothing
wrong with that, just like a public

415
00:31:22.279 --> 00:31:27.160
adjuster might do that. So what
was this someone that had shown up at

416
00:31:27.200 --> 00:31:32.200
past things that they know about?
Or how was this referral made? Well?

417
00:31:33.640 --> 00:31:37.000
I found out how they how they
knew And there's a lot of people

418
00:31:37.079 --> 00:31:41.039
that they're like ambulance chasers, you
know how they right? I know that.

419
00:31:41.119 --> 00:31:45.920
Well, was this an ambulance chaser
or a fire truck chaser? Yeah?

420
00:31:45.960 --> 00:31:51.240
Yeah, but these guys the fire
department recommended them. Well, okay,

421
00:31:51.279 --> 00:31:53.839
Derek, I need to know are
you going to try to make a

422
00:31:53.920 --> 00:32:00.359
case that because Areva Fire Department said
there's someone here who does that, and

423
00:32:00.400 --> 00:32:02.599
you hired them. I just want
to know that before we go on.

424
00:32:02.799 --> 00:32:07.839
Are you trying to make the case
that somehow the fire department might be responsible

425
00:32:07.880 --> 00:32:09.759
to you? No, no,
no, no no, the fire department

426
00:32:10.519 --> 00:32:16.279
they recommend him because it's Jim Black
Construction. They Jim Blacks Instruction does golf

427
00:32:16.319 --> 00:32:22.440
tournament and pancake breakfasts. He makes
big contributions to Jefferson County. All right,

428
00:32:22.519 --> 00:32:25.039
so what happened? Tell me?
Did you hire Jim Black Construction?

429
00:32:25.720 --> 00:32:30.160
Well, let me go ahead,
all right, hold on, let me

430
00:32:30.200 --> 00:32:32.319
take a break. So I really
need you to finish. And I'm sorry

431
00:32:32.359 --> 00:32:36.119
I needed to ask those other questions. I wanted to know where you were

432
00:32:36.160 --> 00:32:37.920
going. We'll come right back and
let you finish. Promise right after this

433
00:32:45.319 --> 00:32:49.559
go with a sure thing Denver's Best
roofer Excel roofing dot com. You don't

434
00:32:49.599 --> 00:32:55.440
pay a cent until you're content.
Time for an insurance check up free,

435
00:32:55.519 --> 00:33:00.039
no obligation. In comparison, call
Compass Insurance. Pay too much your coverage

436
00:33:00.039 --> 00:33:04.720
at dozens of insurance companies find out
now three all three, seven seven to

437
00:33:04.720 --> 00:33:07.519
one help. You'll think you're his
only customer when you choose Frank durand the

438
00:33:07.519 --> 00:33:13.039
real estate Man dot com to list
your home with Remax Alliance three all three

439
00:33:13.160 --> 00:33:24.200
nine two zero sixteen twenty two.
Yeah, I ripped new need so you

440
00:33:24.319 --> 00:33:31.920
don't have come running. Just as
fast as we can. Shooter's gonna help

441
00:33:32.200 --> 00:33:40.400
come MANX is the Troubleshooter Show.
No Tom Martinez, Hi Tom Martino here,

442
00:33:40.480 --> 00:33:44.640
Welcome to the show. Three oh
three seven one three talk seven one

443
00:33:44.680 --> 00:33:46.279
three eight two five five. This
hour brought to you by Frank Duran,

444
00:33:46.359 --> 00:33:51.279
the real estateman dot com. If
you're looking to find out what your house

445
00:33:51.319 --> 00:33:53.680
will sell for, He's going to
do a complete analysis with you, free

446
00:33:53.680 --> 00:33:57.880
of charge, with no obligation.
Not a drive by, not a phone

447
00:33:57.880 --> 00:34:00.920
call, a complete analysis with all
more good conditions. You can take it

448
00:34:01.000 --> 00:34:06.960
seriously based on his thirty years of
experience. No trickery here. You don't

449
00:34:07.000 --> 00:34:09.400
have to list with him, but
you can get honest to God facts and

450
00:34:09.440 --> 00:34:15.079
figures. That's zero three nine two
zero sixteen twenty two. Frank Drande Real

451
00:34:15.159 --> 00:34:19.800
estate Man dot com. Derek has
an issue with a contractor. So when

452
00:34:19.840 --> 00:34:22.960
we last left Derek, he was
explaining in twenty nineteen at an attic in

453
00:34:23.039 --> 00:34:27.800
Upper four fly Fire the roof Blue
off or Vada Fire department showed up.

454
00:34:28.159 --> 00:34:31.119
He needed someone to close up the
house. Jim Black Construction. They're kind

455
00:34:31.119 --> 00:34:35.719
of fire chasers. They were there, they seized the job. He hired

456
00:34:35.760 --> 00:34:37.800
them to board up the house.
That's where we left off. Okay,

457
00:34:37.840 --> 00:34:42.800
Derek, keep going. You heard
water running the next day. They had

458
00:34:43.199 --> 00:34:46.119
forgotten or they did not secure the
water. So then what happened? Keep

459
00:34:46.159 --> 00:34:51.920
going? Well, so then they
were there. Also they were going to

460
00:34:51.960 --> 00:34:57.679
give me an estimate on doing the
restoration. So he says, well,

461
00:34:57.760 --> 00:35:00.519
we can get our plumber under there
right now. Just signed this or the

462
00:35:00.519 --> 00:35:04.880
proposal for us to give you the
estimate. There is no such thing as

463
00:35:04.920 --> 00:35:07.840
a proposal to give you an estimate. But okay, I know that now,

464
00:35:07.880 --> 00:35:10.519
and and hold on, hold on. It really doesn't matter what they

465
00:35:10.559 --> 00:35:15.519
said because you could read it right
well, I could the front. I

466
00:35:15.559 --> 00:35:19.400
could read. The front just says
proposal on the top and uh it says

467
00:35:19.679 --> 00:35:25.159
a proposal to do all uh restoration, uh uh work on it. Uh.

468
00:35:25.199 --> 00:35:30.039
And I had another the other contract
there, Derek, Derek, it's

469
00:35:30.039 --> 00:35:34.840
a contract. Okay, So did
you read the contract, Well, there's

470
00:35:34.880 --> 00:35:37.000
there's there's nothing on the front of
the contract. Actually, the stuff on

471
00:35:37.000 --> 00:35:40.400
the back and it's on clipboard,
so you didn't see it. Were you

472
00:35:40.480 --> 00:35:45.280
allowed to look at it? I
was in the middle of my house is

473
00:35:45.280 --> 00:35:50.159
still smoldering, and and and as
it's smoldering, I'm still dealing with this

474
00:35:50.440 --> 00:35:53.519
insurance adjusters and the water's running under
the house at the same time. Derek,

475
00:35:53.639 --> 00:35:58.800
I totally understand. I totally understand. I want to know. I

476
00:35:58.880 --> 00:36:04.199
really want to know something. Seriously, you were presented a contract and I'm

477
00:36:04.199 --> 00:36:07.840
not gonna I'm not arguing with you, but you're trying to make a case

478
00:36:08.360 --> 00:36:13.679
that you were forced into signing a
contract under pressure and you didn't read it.

479
00:36:13.719 --> 00:36:15.920
Is that the bottom line? No, the bottom line isn't even that.

480
00:36:16.320 --> 00:36:20.679
Okay, okay, what then keep
going to the bottom line. Okay,

481
00:36:20.679 --> 00:36:22.599
okay, let's get to it.
Okay, nothing nothing at all,

482
00:36:23.159 --> 00:36:28.639
got it? So I sign it. They go under and they turned the

483
00:36:28.639 --> 00:36:31.719
water off. Okay, they didn't
do it right because they can't. Had

484
00:36:31.719 --> 00:36:36.000
to come back five times and do
it. Finally I fixed it myself,

485
00:36:36.360 --> 00:36:43.920
but they they I signed the contract, so I take it. We're this

486
00:36:44.079 --> 00:36:49.039
is five years later. What are
you calling about five years later? Five

487
00:36:49.159 --> 00:36:52.119
years later? I am going to
court right now, still over this.

488
00:36:52.880 --> 00:36:59.320
Uh, they have not did the
work they so they did no work whatsoever.

489
00:37:00.000 --> 00:37:02.199
They did a little work, They
did a little work. They how

490
00:37:02.280 --> 00:37:07.239
much were they paid? And by
who? Okay, let me finish the

491
00:37:07.239 --> 00:37:08.840
story. And no, no,
I'm not going to let you finish,

492
00:37:08.920 --> 00:37:13.519
Derek, because I let you go
without being interrupted, and I prove that

493
00:37:13.599 --> 00:37:15.679
I can't do that. I need
to know a few things then you can

494
00:37:15.719 --> 00:37:21.519
finish. I want to know first, how much in total have they been

495
00:37:21.599 --> 00:37:25.960
paid to date today? Eighty seven
thousand dollars? Okay, keep going now,

496
00:37:27.039 --> 00:37:31.079
go ahead, okay today. I
fired them two years ago, three

497
00:37:31.159 --> 00:37:36.480
years ago. I fired them three
years ago. They got fired they hadn't

498
00:37:36.519 --> 00:37:42.239
did any work. When you keep
saying they hadn't done any work, But

499
00:37:42.519 --> 00:37:46.159
how did they get eighty seven thousand
dollars? Who paid them? I paid

500
00:37:46.280 --> 00:37:52.960
from the insurance company forty four thousand
dollars per specialism mitigation. But they didn't

501
00:37:52.960 --> 00:37:55.559
do the mitigation. They subcontracted it. I puted, okay, But but

502
00:37:55.840 --> 00:38:01.639
hold on, when they subcontracted it, that's like them doing it. So

503
00:38:01.920 --> 00:38:07.360
you did get asbestos mitigation, yes
or no? Yes? I did?

504
00:38:07.719 --> 00:38:13.039
Okay, So what did they get
paid for for the eighty seven thousand asbestos

505
00:38:13.079 --> 00:38:21.679
and what else engineering to take you
work and to close up of the house.

506
00:38:22.920 --> 00:38:28.960
Okay, all right, okay,
keep going, Okay. Then then

507
00:38:29.119 --> 00:38:32.480
it was then okay, they told
me ten to twelve months they would have

508
00:38:32.519 --> 00:38:38.079
the house rebuilt, which sounds since
the insurance company gave me twelve months of

509
00:38:38.400 --> 00:38:43.639
something to live on to to live
someone else. That was the total I

510
00:38:43.719 --> 00:38:47.599
told the night they have to be
done in a year. Okay. It

511
00:38:47.639 --> 00:38:52.360
was four months before they ever even
got the asbestos guys to start. They

512
00:38:52.400 --> 00:38:59.280
came in, they tore out the
whole inside of the house. The roof

513
00:38:59.320 --> 00:39:02.159
was on fire. Fat was on
fire, Derek. They went in and

514
00:39:02.480 --> 00:39:07.440
they tore out everything. They tore
out the furnace, they tore a Derek,

515
00:39:07.559 --> 00:39:12.400
everything, Yeah, that has to
be done in a fire because of

516
00:39:12.440 --> 00:39:15.719
the contamination. I need to know
this, okay, Derek. I'm not

517
00:39:15.760 --> 00:39:20.840
going to have time today or tomorrow
or the next day to go through the

518
00:39:20.840 --> 00:39:23.480
whole straw. I really need to
know what can we help you with?

519
00:39:23.719 --> 00:39:27.880
And I'm trying to get to it, but you're not trying, Okay,

520
00:39:28.039 --> 00:39:30.920
go ahead, get to it.
Well, So they tore everything out of

521
00:39:30.960 --> 00:39:35.239
the house. Okay, aspecialist people
tore everything out of the house and their

522
00:39:35.440 --> 00:39:40.360
license to do that. Okay.
Then I wait and I wait. They're

523
00:39:40.360 --> 00:39:44.800
supposed to give me an estimate.
They never give me the estimate. Ever,

524
00:39:45.199 --> 00:39:47.800
still to this day, do not
have an estimate on what the job

525
00:39:47.880 --> 00:39:53.880
is going to cost. They go
and they tear everything out and they leave.

526
00:39:55.519 --> 00:40:00.920
It goes that they finally get a
building permit eighteen months later, eighteen

527
00:40:00.960 --> 00:40:05.719
months to get the first building permit. They get the building permit, and

528
00:40:06.039 --> 00:40:08.360
I went for them to go to
work. Six months later. They still

529
00:40:08.360 --> 00:40:14.960
have not gone to work. Twenty
two months gone by, and all they

530
00:40:15.000 --> 00:40:19.639
did is pretty much nothing. They
ripped the top of the roof off that

531
00:40:19.840 --> 00:40:27.880
was burnt and left it untarped for
a year, almost two years. The

532
00:40:27.960 --> 00:40:31.280
house is building with water. I
finally say, you guys are not doing

533
00:40:31.519 --> 00:40:36.599
showing up for work, and I
fire them. So I fire them.

534
00:40:37.000 --> 00:40:39.679
They come back and I said,
we'll sit down and we'll figure out a

535
00:40:39.719 --> 00:40:45.199
fair price of what you've done.
I figured, you know, maybe twenty

536
00:40:45.239 --> 00:40:47.800
thousand dollars was a ripping the roof
off, maybe forty thousand dollars. They

537
00:40:47.840 --> 00:40:57.360
come back with a a bill of
one hundred and sixty seven thousand dollars beside

538
00:40:57.400 --> 00:41:01.760
the eighty seven I've already paid.
That was paid already. They go and

539
00:41:02.760 --> 00:41:07.800
I say, this is They didn't
even have a I to my list.

540
00:41:07.800 --> 00:41:12.199
They just had a piece of paper
said invoice one hundred and sixty seven thousand

541
00:41:12.239 --> 00:41:15.519
dollars. That was it. I'm
I'm not paying this. I got to

542
00:41:15.519 --> 00:41:17.360
have an invoice with some prices and
some the insurance company will freak out.

543
00:41:17.400 --> 00:41:22.280
They show them this, so they
they take it back. Two and a

544
00:41:22.320 --> 00:41:25.400
half months later, they gave me
this list and it's run off the insurance

545
00:41:25.400 --> 00:41:31.119
company estimate. But the insurance company's
estimate was for remove and replace, not

546
00:41:31.280 --> 00:41:37.559
just remove. It's for removing replace. They just did the remove part and

547
00:41:37.639 --> 00:41:40.039
they hand that to me and I'm
like, you didn't do this work.

548
00:41:42.599 --> 00:41:45.199
They couldn't have done the work because
the Aspesstos people didn't already pay asbestos people.

549
00:41:47.599 --> 00:41:53.400
It was like, tear out the
wall, the drywall, the insulation,

550
00:41:53.480 --> 00:41:57.039
all that stuff, Well, the
Aspecsis people already did that, So

551
00:41:57.119 --> 00:42:00.639
how can you trust me a second
time for this? I said, no,

552
00:42:00.119 --> 00:42:06.159
part of the house didn't have an
asbestos in it. So we did

553
00:42:06.199 --> 00:42:10.280
that part, and I might,
but first of all, the asbestos removal

554
00:42:10.280 --> 00:42:15.199
was supposed to be thirty four thousand
dollars. You charged ten thousand dollars more

555
00:42:15.239 --> 00:42:19.920
than that, and you told me
that was because you had some places that

556
00:42:19.960 --> 00:42:25.599
you had to do that was not
covered by the asbestos company. So then

557
00:42:27.000 --> 00:42:34.199
I so, now I got a
bill for roughly I spent two hundred and

558
00:42:34.199 --> 00:42:38.119
fifty thousand dollars. The house does
not have anything done to it except for

559
00:42:38.119 --> 00:42:44.280
the riff rip off and I'll suck
demoed and it's filled up with water.

560
00:42:45.360 --> 00:42:51.880
They leave, and I said,
I'm not paying one hundred and sixty seven

561
00:42:51.880 --> 00:42:53.800
thousand dollars for this. You didn't
do the work, and they didn't.

562
00:42:54.039 --> 00:42:59.679
They had not done the work.
The bill was like three times where it

563
00:42:59.679 --> 00:43:07.519
should. Hey, Tom, Tom, helly Tom. Can we can we

564
00:43:07.559 --> 00:43:09.360
put Derek on hold just a brief
No no, no, no, no,

565
00:43:09.400 --> 00:43:12.880
we can't. Don't interrupt him.
Keep going, Derek, keep don't

566
00:43:13.000 --> 00:43:15.800
interrupt him at all. No,
no, no, no, I'm doing

567
00:43:15.800 --> 00:43:19.400
this show like my you TwoMorrows want
me to. Don't interrupt him, Keep

568
00:43:19.400 --> 00:43:22.119
going, Derek. I have the
construction company on the line, Okay,

569
00:43:22.119 --> 00:43:27.280
hold on a sec we interrupted Derek. I'm sure he could go on for

570
00:43:27.360 --> 00:43:31.079
another hour, So why did we
interrupt him? Derek, don't say that

571
00:43:31.159 --> 00:43:35.760
I didn't let you finish the story. I am asking you, once and

572
00:43:35.840 --> 00:43:44.519
for all, what do you want? Okay, So don't say let me

573
00:43:44.679 --> 00:43:51.119
finish? What do you want?
How can we help you? I'm gey

574
00:43:51.159 --> 00:43:53.760
a chance. Oh you're right,
Mark, let me give him a chair.

575
00:43:53.840 --> 00:43:57.559
Go ahead, go ahead, okay, Derek, go ahead. My

576
00:43:57.639 --> 00:44:00.559
house is My house is destroyed.
Okay, house is destroyed. They put

577
00:44:00.559 --> 00:44:05.800
a leaning against my house for one
hundred and sixty seven thousand dollars. I

578
00:44:06.440 --> 00:44:12.840
hire an attorney, go to court. It ends up happened that I go

579
00:44:12.920 --> 00:44:15.679
to court cost me one hundred and
sixty thousand dollars in an attorney seas They

580
00:44:16.519 --> 00:44:22.880
that the Jeffson County has post had
postponed it six times, after waiting eight

581
00:44:22.880 --> 00:44:25.920
months for a court date, six
times, I wait for a court date

582
00:44:27.119 --> 00:44:30.639
that the two days before each court
date, they say, you've been bombs

583
00:44:30.159 --> 00:44:36.519
You got got to reschedule. So
there's there's two years, two years to

584
00:44:36.559 --> 00:44:45.880
go to court on this court.
And literally there is no uh ways that

585
00:44:45.159 --> 00:44:50.719
that that they did not do the
work that they said they did. I

586
00:44:50.760 --> 00:44:53.599
have proof beyond a doubt. I
mean I had, I had cameras up

587
00:44:53.599 --> 00:44:59.639
the whole time, videotaping it.
I turned you all into the judge Jesse

588
00:44:59.679 --> 00:45:04.320
ignored everything, every single thing.
I mean, from the fact that that

589
00:45:04.679 --> 00:45:08.000
they charged twenty thousand dollars more than
the Asbessist company actually really charged. Derek

590
00:45:08.360 --> 00:45:15.239
may I ask what you're calling about
today. Okay, well, I've let

591
00:45:15.320 --> 00:45:20.719
me now. Now they got awarded
one hundred and sixty seven thousand dollars for

592
00:45:21.159 --> 00:45:25.440
for Aleen. I don't know how, Derek, I'm going to tell you

593
00:45:25.480 --> 00:45:28.760
how. Okay, I'm going to
tell you. Do you want to know?

594
00:45:29.199 --> 00:45:32.360
Because you're your own worst enemy,
I am, yes, you are.

595
00:45:32.800 --> 00:45:36.559
You don't know how to tell your
problem, and I bet you your

596
00:45:36.599 --> 00:45:40.400
attorney can't even figure it out.
And I'm wondering exactly what they did wrong.

597
00:45:40.639 --> 00:45:45.519
I don't even know Jim Black Construction
from anywhere, but I will tell

598
00:45:45.559 --> 00:45:52.320
you that I damn near killed myself
from this conversation just the way you're describing

599
00:45:52.360 --> 00:45:55.519
it. The bottom line is,
if you had a list of things they

600
00:45:55.599 --> 00:46:00.519
did not do for which they got
paid, you would win Okay, I

601
00:46:00.679 --> 00:46:05.599
want to talk to your attorney.
I'm hoping, and Derek, I really

602
00:46:05.599 --> 00:46:08.280
want you to know this in all
seriousness, honest to God, I am

603
00:46:08.360 --> 00:46:13.119
not making fun of you. I
am trying to be honest with you.

604
00:46:13.440 --> 00:46:16.039
It sounds like you're in a bad
way. You lost your home, you

605
00:46:16.159 --> 00:46:21.199
lost the case, you lost a
lot of money, you paid an attorney.

606
00:46:21.719 --> 00:46:24.159
I want to talk to your attorney. Okay, can you give us

607
00:46:24.159 --> 00:46:29.199
his name and let him explain to
us what's going on? And are you

608
00:46:29.280 --> 00:46:32.199
appealing it? What's going on right
now? Can you tell us I am

609
00:46:32.280 --> 00:46:38.079
appealing this? Okay? But so
all right, guys, just let's just

610
00:46:38.079 --> 00:46:40.760
take a break. He'll be talking
when we get back. Let's just take

611
00:46:40.800 --> 00:46:50.880
a break. Go ahead, keep
going, Keep going, Derek, go

612
00:46:51.039 --> 00:46:54.280
with a sure thing Denver's best rufer
excel roofing dot com. You don't pay

613
00:46:54.280 --> 00:47:01.639
a cent until you're content. Time
for an insurance checkup free, no obligation.

614
00:47:01.679 --> 00:47:07.159
In comparison, call Compass insurance paying
too much your coverage at dozens of

615
00:47:07.199 --> 00:47:09.760
insurance companies. Find out now three
O three seven seven to one. Help.

616
00:47:09.920 --> 00:47:14.519
You'll think you're his only customer when
you choose Frank durand the real estate

617
00:47:14.559 --> 00:47:19.239
man dot Com to list your home
with Remax Alliance three three nine two zero

618
00:47:19.400 --> 00:47:24.519
sixteen twenty two. Hi Tom Martino, you're troubleshooter. First time I ever

619
00:47:24.559 --> 00:47:31.480
had messages saying Tom interrupt him anyway. We want to talk to the No,

620
00:47:31.679 --> 00:47:36.320
seriously, I want to talk to
Jim Black Construction. I really do,

621
00:47:37.679 --> 00:47:42.760
because they won in court and Jim, I want to tell you some

622
00:47:42.800 --> 00:47:47.639
of the things I discerned from what
he said. The first one was he

623
00:47:47.679 --> 00:47:52.119
implicated and not implicated. He insinuated
that you showed up because there was a

624
00:47:52.159 --> 00:47:58.760
fire and then got him to sign
something when he was under pressure. Jim,

625
00:47:59.000 --> 00:48:01.239
Yes, sir, Kim Black Construction. I don't mind, by the

626
00:48:01.239 --> 00:48:06.039
way, people going to fires if
they mitigate damages and board up houses.

627
00:48:06.159 --> 00:48:08.119
I mean, it's a brilliant move. I don't mind that at all.

628
00:48:08.480 --> 00:48:13.880
But he insinuated that basically he was
under a lot of pressure and didn't really

629
00:48:15.039 --> 00:48:20.239
read the contract and felt pressured.
Sure. Yeah, well, you know,

630
00:48:20.360 --> 00:48:23.000
Tom. To start off, you
know, we don't chase fires.

631
00:48:23.519 --> 00:48:29.079
We actually contract with your Vada Fire
Department, so we're called out by the

632
00:48:29.079 --> 00:48:34.760
fire department to support the fire department
in city structural staring securing the property until

633
00:48:34.760 --> 00:48:38.559
they be disconnects to get the house
stabilized. So when we show up to

634
00:48:38.679 --> 00:48:43.880
do that, there's no contracts.
Now, when you do that, though,

635
00:48:44.079 --> 00:48:47.239
when you do that for our Vada, you're not charging the homeowner at

636
00:48:47.280 --> 00:48:52.480
that point, correct, Yeah,
this is working directly with the fire department

637
00:48:52.519 --> 00:49:00.639
to secure that. Now, you
know, depending on insurance coverages and different

638
00:49:00.719 --> 00:49:05.679
things that happened, there can be
coverage for board up services. But yeah,

639
00:49:05.679 --> 00:49:08.079
when we get called out, there's
no financial obligation at that point for

640
00:49:09.920 --> 00:49:13.760
from the homeowner for us to secure
that. We're there to support the fire

641
00:49:13.760 --> 00:49:17.840
department under contractual obligation at that point. So there's no contracts put in.

642
00:49:19.559 --> 00:49:22.280
But then there was. But then
there was a contract though, there was

643
00:49:22.320 --> 00:49:29.440
a contract signed by Derek right.
This was this was multiple weeks down the

644
00:49:29.519 --> 00:49:35.199
road after he filed an insurance claim. We spoke with an insurance adjuster.

645
00:49:36.079 --> 00:49:40.760
There was environmental testing performed to understand
what building materials we were working with there,

646
00:49:42.119 --> 00:49:46.400
so there was multiple weeks that had
gone by. We communicated with Derek.

647
00:49:46.480 --> 00:49:52.320
We put together some preliminary figures.
We then presented him with a contract

648
00:49:53.599 --> 00:50:00.119
that he did sign and understood.
But when he says though, when he

649
00:50:00.000 --> 00:50:01.840
he says, you did none of
the work, what does that mean?

650
00:50:04.440 --> 00:50:06.599
No, well we did. We
did a lot of the work. So

651
00:50:06.840 --> 00:50:12.760
his asbestos, he had asbestus in
his home and so obviously we had to

652
00:50:12.760 --> 00:50:15.400
deal with the state and we had
to abate guest bestis properly. He also

653
00:50:15.559 --> 00:50:19.400
had personal property in his home,
a lot of it was ruined from the

654
00:50:19.400 --> 00:50:23.280
fire, so inventories had to be
created, personal property had to be moved

655
00:50:23.320 --> 00:50:29.840
out, The asbestos was removed from
the home. During that my project managers

656
00:50:30.440 --> 00:50:38.480
were working with structural engineers, the
insurance adjuster, architects to develop plans inspects

657
00:50:38.559 --> 00:50:44.079
to rebuild the property. So are
you saying every penny that you got paid?

658
00:50:44.159 --> 00:50:47.880
Are you saying that you did every
you did the work for what you

659
00:50:47.960 --> 00:50:51.760
got paid for. In other words, you didn't get paid for anything you

660
00:50:51.760 --> 00:50:55.719
didn't do. Well, we didn't
get paid anything, is the problem.

661
00:50:55.760 --> 00:51:01.119
And so basically what happened is is
there's engineering and architecture firm he was working

662
00:51:01.159 --> 00:51:07.480
with that Derek didn't pay, so
they stopped work on the property, which

663
00:51:07.559 --> 00:51:10.320
basically stopped us in our tracks.
We had incurred obviously, money to that

664
00:51:10.360 --> 00:51:14.800
point on asbestos abatement. So how
did it end up in court? Did

665
00:51:14.840 --> 00:51:19.079
you sue him for money? I
did? Yeah, I leaned his property

666
00:51:19.239 --> 00:51:24.159
because he wouldn't pay, and so
we ended up getting our attorneys involved.

667
00:51:24.360 --> 00:51:31.000
He then countersued us for things after
we filed a complaint against him, my

668
00:51:31.039 --> 00:51:36.679
attorneys did, and so when he
countersued us, he had attorneys and we

669
00:51:36.760 --> 00:51:40.719
actually went this litigation went almost two
years, and we actually won one hundred

670
00:51:40.760 --> 00:51:46.440
percent in a jury trial and Derek
owes us our attorneys fees. He owes

671
00:51:46.559 --> 00:51:53.239
us what he what we sued him
for, and he basically has zero money,

672
00:51:53.320 --> 00:51:57.920
so we haven't been able to collect. So now we are proceeding forward

673
00:51:57.920 --> 00:52:00.679
with foreclosing the property with my attorney. So how that is what he did

674
00:52:00.960 --> 00:52:07.480
having the property? Well, it's
just right. How much the property work?

675
00:52:07.559 --> 00:52:10.880
You see the dirt, Yeah,
there's obviously dirt, well not as

676
00:52:12.079 --> 00:52:14.880
unfortunately, not as much as he
owes us. And so you know,

677
00:52:14.960 --> 00:52:16.360
we're we're gonna end up taking a
short end of the stick, but we're

678
00:52:16.360 --> 00:52:20.280
at least trying to recoup some and
cover our costs that we have in This

679
00:52:20.400 --> 00:52:23.280
is really sad, No, no, this is really sad. So Derek

680
00:52:23.360 --> 00:52:28.960
lost his entire home. That's sad. Really. I mean, he's going

681
00:52:29.039 --> 00:52:32.519
to lose his home Wark and and
he's going to lose his home and and

682
00:52:32.599 --> 00:52:36.800
all of this and where. And
I'm going to let him talk, and

683
00:52:36.880 --> 00:52:38.920
I really I don't want to fight
or anything. But where did it all

684
00:52:38.960 --> 00:52:45.840
go wrong? Well, you know, there's certain things I saw him.

685
00:52:45.840 --> 00:52:47.519
I probably shouldn't shake you. No, I mean, come on, it's

686
00:52:47.559 --> 00:52:51.920
public record, the court case you
won. Where do you think it went

687
00:52:51.960 --> 00:52:55.440
wrong? Well, you know,
I think it went wrong where Derek is

688
00:52:55.519 --> 00:53:01.079
just not it doesn't understand and doesn't
follow through. And outside of personal life,

689
00:53:01.119 --> 00:53:07.519
I'm not sure what different habits he
might have. And so at the

690
00:53:07.599 --> 00:53:10.519
end of the day, it sells
through because Derek just didn't follow through.

691
00:53:10.599 --> 00:53:16.760
He received insurance proceeds to pay engineers
and architects and pay for asbestos abatement.

692
00:53:16.760 --> 00:53:20.360
And I think, what Derek is
you spent the money on other things,

693
00:53:20.400 --> 00:53:22.639
and so the project got stopped in
his tracks and it was everybody else called

694
00:53:22.639 --> 00:53:30.400
with Derek's and the court agreed with
him. So he did get paid hold

695
00:53:30.440 --> 00:53:35.920
on, But if we do the
math, he actually did get paid money

696
00:53:36.000 --> 00:53:39.239
that he didn't pay out until of
the attorneys, right, do we know

697
00:53:39.280 --> 00:53:45.320
how much? Derek? How much
total did you collect from insurance? Derek,

698
00:53:45.639 --> 00:53:50.599
Wow, A little longer? Three
hundred thousand dollars often and the check

699
00:53:51.639 --> 00:53:57.559
the Capitol cashiers checked for the abatements. I have the Castle checks. Okay,

700
00:53:57.719 --> 00:54:00.920
engineers, But Derek, you got
paid. Here's what I need to

701
00:54:00.960 --> 00:54:05.079
know. You got paid three hundred
thousand, let's say, from insurance.

702
00:54:05.920 --> 00:54:10.280
Okay, of that three hundred,
how much did you you got that money?

703
00:54:10.320 --> 00:54:14.880
How much did you pay out of
that three hundred I'm not counting the

704
00:54:14.960 --> 00:54:17.800
law I'm not talking about the lawsuit. How much did you pay out?

705
00:54:19.199 --> 00:54:23.199
Seven thousand was to pay out?
I was for the engineering, the architect

706
00:54:23.599 --> 00:54:29.119
and the specialist abatement. That was
Okay, I have to cancel check and

707
00:54:30.599 --> 00:54:34.280
bro hold on, listen, man, I'm just I'm just trying to get

708
00:54:34.320 --> 00:54:38.400
Samanthia. So approximately you were left
with over two hundred thousand dollars after paying

709
00:54:38.440 --> 00:54:43.719
that. Well, there's also a
living. Some of that was for me

710
00:54:43.800 --> 00:54:45.840
to live, Okay, got it, Okay, I got it and that

711
00:54:46.480 --> 00:54:51.880
but was there more? Hold on? There had to have been more insurance

712
00:54:51.960 --> 00:54:55.079
coverage coming once the house was done. Is that right? Yeah, but

713
00:54:55.119 --> 00:55:00.440
it's not done. No. I
understand that, but you stopped paying.

714
00:55:01.840 --> 00:55:07.199
I stopped paying because I fired them. They didn't do anymore for two years.

715
00:55:07.000 --> 00:55:10.559
They tore the top off and left. Jim, Is that true?

716
00:55:10.599 --> 00:55:15.679
You let the job sit for two
years? He didn't pay the guys.

717
00:55:15.719 --> 00:55:20.599
You remember that's what Jim started.
No. So, so the engineering firm

718
00:55:20.639 --> 00:55:27.079
that was designing and working with mister
Coleman to finalize plans was not paid.

719
00:55:27.159 --> 00:55:31.760
They stopped. We didn't have a
final design for foundations. So then okay,

720
00:55:31.840 --> 00:55:36.719
so, Derek, that wasn't Jim
Black Construction. That was a separate

721
00:55:36.760 --> 00:55:39.880
company that stopped. Hired them.
You hired them, not me. No,

722
00:55:40.320 --> 00:55:44.440
Well, but you didn't pay them
them, so they didn't pay them.

723
00:55:44.559 --> 00:55:46.360
I had the design. We couldn't
proceed for it. Okay, wait

724
00:55:46.400 --> 00:55:49.760
wait, wait, hold on,
hold on? Did they have already been

725
00:55:49.800 --> 00:55:53.559
litigated? I know, why did
you lose your Derek? Why did you

726
00:55:53.679 --> 00:55:59.320
if you paid everyone and they stopped
working, why did you lose with a

727
00:55:59.440 --> 00:56:02.039
jury try? It wasn't a jury
trial. Jim Black has it so he

728
00:56:02.159 --> 00:56:07.840
can't be a jury trial only went
in front of a judge under contract.

729
00:56:07.880 --> 00:56:09.280
They don't want to go in front
of a jury. Jim, did you

730
00:56:09.360 --> 00:56:13.760
say it was a jury trial.
I thought, no, no jury,

731
00:56:14.960 --> 00:56:16.679
it was a judge trial. He's
correct, he didn't say that, but

732
00:56:16.760 --> 00:56:21.599
it was a mistake. Who cares
well, I want to know something.

733
00:56:21.639 --> 00:56:23.920
Hold on, hold on, hold
on. So they won the case.

734
00:56:24.280 --> 00:56:34.079
Who was your attorney, Derek,
A man named Tom Hollowe. How did

735
00:56:34.119 --> 00:56:38.920
you find the attorney? I I
looked all over for attorneys and he was

736
00:56:38.920 --> 00:56:45.159
one of the best ones in the
city. Apparently not. Yeah, I

737
00:56:45.480 --> 00:56:50.920
had had three cases of evidence that
all of it was But you lost.

738
00:56:51.280 --> 00:56:53.880
You lost. I don't know how
what are you going to do? Well?

739
00:56:54.039 --> 00:56:58.840
Not to No, it's worse than
that, Derek. Derek, it's

740
00:56:58.920 --> 00:57:02.360
worse than that. You don't just
not have a house. You're in debt

741
00:57:02.480 --> 00:57:07.960
up to your eyeballs. No,
and that's why I'm following you. First

742
00:57:07.960 --> 00:57:09.960
of all, I have I have
the cansel. Wait a minute, did

743
00:57:09.960 --> 00:57:16.199
we just admit to that the specifide
and was one of our witnesses came in

744
00:57:16.440 --> 00:57:21.519
and testified that he was paid that
that that he did the work. Not

745
00:57:21.639 --> 00:57:27.400
Jim Black And it's we're not going
to be able to change your weekend.

746
00:57:27.920 --> 00:57:30.559
No, we can't change it.
I can't, Derek. Here's what I

747
00:57:30.599 --> 00:57:36.159
do recommend that. I'm really serious. Okay, you need to file bankruptcy.

748
00:57:36.199 --> 00:57:38.079
You know that, right? Are
you good? Are you okay?

749
00:57:38.639 --> 00:57:42.519
And you need to move on.
If you did, if you did recoup

750
00:57:42.519 --> 00:57:45.840
any money from this, you probably
wouldn't even get it. Oh, I

751
00:57:45.840 --> 00:57:49.440
don't get them. I don't know. There's no money now, I mean,

752
00:57:49.800 --> 00:57:53.199
Derek, I hope you understand,
Derek. One of the reasons I

753
00:57:53.239 --> 00:57:58.000
have you on. No, Seriously, I think you went about this the

754
00:57:58.039 --> 00:58:01.199
wrong way, honest. And I'm
wondering. And here's what I'm wondering.

755
00:58:01.519 --> 00:58:06.440
I'm wondering if you spent a lot
of that money and then you didn't have

756
00:58:06.480 --> 00:58:08.800
the money to pay and that's why
you fond That's not what happened. That

757
00:58:08.960 --> 00:58:14.960
happened. I literally we got we
got a Derek, And I mean this,

758
00:58:15.079 --> 00:58:17.000
I really feel bad for you,
man, But you made a lot

759
00:58:17.039 --> 00:58:22.320
of bad decisions and your attorney should
have advised you to settle this. Your

760
00:58:22.400 --> 00:58:25.599
your attorney should have done that.
Did your attorney think you could win this?

761
00:58:27.840 --> 00:58:35.199
Yesication they do. Well guess okay, Well, is it unbelievable?

762
00:58:35.280 --> 00:58:37.400
How this is going down? First
of all, it was six times it

763
00:58:37.480 --> 00:58:42.559
got postphoned. Okay, but but
Derek, you lost man. Let me

764
00:58:42.599 --> 00:58:45.800
ask you this, bro. Are
you You're not going to still try to

765
00:58:45.800 --> 00:58:49.199
appeal this? Are you? Oh? Yes, okay, goodbye, We'll

766
00:58:49.199 --> 00:58:52.559
see you have a good time.
I'm Tom Martine. I don't have enough

767
00:58:52.559 --> 00:59:01.199
shows left this year to get it
done. Go with a sure thing Denver's

768
00:59:01.239 --> 00:59:06.599
Best roofer Excel Roofing dot com.
You don't pay a cent until you're content.

769
00:59:08.960 --> 00:59:13.519
Time for an insurance checkup free,
no obligation. In comparison, call

770
00:59:13.599 --> 00:59:17.559
Compass Insurance paying too much your coverage
at dozens of insurance companies find out now

771
00:59:17.639 --> 00:59:21.920
three O three seven to seven to
one help. You'll think you're his only

772
00:59:22.039 --> 00:59:24.840
customer when you choose Frank durand the
real estate Man dot com to list your

773
00:59:24.880 --> 00:59:31.599
home with Remax Alliance three oh three
nine two zero sixteen twenty two. Tom

774
00:59:31.639 --> 00:59:37.639
Martine, Here a mic has a
business problem. He's an owner, non

775
00:59:37.679 --> 00:59:40.239
paying customer, kind of like that
last guy. Listen, you know one

776
00:59:40.239 --> 00:59:45.199
of the biggest mistakes consumers make if
they have a disagreement. Mark We saw

777
00:59:45.239 --> 00:59:50.159
that with a construction case one time. Where the woman was in the right

778
00:59:50.800 --> 00:59:53.719
and the CADIN attorney. The difference
is no, No, she didn't have

779
00:59:53.800 --> 00:59:57.960
an attorney, don't you remember.
Yeah, No, that's what I'm saying.

780
00:59:58.159 --> 01:00:00.000
She didn't have an attorney. I
understand, and what happened to her,

781
01:00:00.320 --> 01:00:05.199
she was out flanked. But this
guy apparently had one of the best

782
01:00:05.239 --> 01:00:09.079
attorneys in the world. According to
am No, I think that. Yeah,

783
01:00:09.320 --> 01:00:14.960
unfortunate, Mike. What's going on
with you? Yeah? Tom,

784
01:00:15.400 --> 01:00:19.119
I rent a heavy equipment on the
side, and I rented a wood chip

785
01:00:19.239 --> 01:00:24.440
route to a tree service, Spartan
tree service, and I rented it to

786
01:00:24.519 --> 01:00:28.639
him before he rented it for a
month and got paid, and then this

787
01:00:28.800 --> 01:00:34.440
time I rented out. I got
two thirds of the money and then he

788
01:00:34.519 --> 01:00:37.639
canceled his credit card and I am
going able to get the last third,

789
01:00:37.199 --> 01:00:43.360
plus he returned the equipment back without
being filled. So basically, he owes

790
01:00:43.400 --> 01:00:46.119
me eighteen hundred and sixty six dollars
and I you ghosted me, and I

791
01:00:46.159 --> 01:00:50.400
was hoping you could put a phone
call in and rattle his cage. Now

792
01:00:50.599 --> 01:00:54.239
here's what I want to know.
How long ago was that? Well,

793
01:00:54.480 --> 01:01:00.400
he owed me the last the final
payment on the first of the now did

794
01:01:00.480 --> 01:01:06.159
you Okay, but you got your
equipment back right? Right? Is the

795
01:01:06.320 --> 01:01:09.719
contract? The rental period ended on
the ninth. I did not receive the

796
01:01:09.800 --> 01:01:13.960
unit back until the eleventh. I'm
not looking to charge him for those two

797
01:01:14.000 --> 01:01:16.559
extra days. No, I'm asking
something. I'm asking I'm asking for a

798
01:01:16.679 --> 01:01:25.360
specific reason. Can you trace where
the equipment was used? No? I

799
01:01:25.440 --> 01:01:29.920
cannot. Okay. Now do you
know why I'm saying that, right,

800
01:01:30.079 --> 01:01:34.039
because you would have a right on
that property. Yeah, and I'm not

801
01:01:34.159 --> 01:01:37.599
asking you to do that to make
it hard on the homeowner. But the

802
01:01:37.639 --> 01:01:42.719
homeowner would pressure or the homeowner owed
money to the guy. They could you

803
01:01:42.719 --> 01:01:45.840
could get payment from them, but
it's too late. If you don't know

804
01:01:45.920 --> 01:01:51.079
where it was used, you can't
do that. Okay, I understand.

805
01:01:52.119 --> 01:01:58.000
So here's the deal. You're looking
for a way to collect. We can

806
01:01:58.119 --> 01:02:01.400
call we don't do collections, or
you can call a collection attorney that'll kick

807
01:02:01.440 --> 01:02:07.039
his ass. Yeah. I was
hoping to just a phone call, you

808
01:02:07.039 --> 01:02:08.599
know, you know, because I'm
not sure what help. What's the name

809
01:02:08.639 --> 01:02:15.679
of the company. What's the name
of the company? Service spartan, spartan,

810
01:02:15.840 --> 01:02:20.519
Okay, Yeah, and we can
have look at we can have Deputy

811
01:02:20.559 --> 01:02:22.840
dot Colum. But all we're going
to say is we had a complaint from

812
01:02:22.920 --> 01:02:27.599
so and so about you not paying
your bill. What's up with that?

813
01:02:28.239 --> 01:02:30.760
And then or hope that he hears
about this, and we have a pretty

814
01:02:30.800 --> 01:02:37.239
big audience. He should spartan tree
service. Where are they out of Marvada?

815
01:02:39.400 --> 01:02:45.480
Okay? And here's what we can
do with it. Eighteen eighteen sixty

816
01:02:45.639 --> 01:02:50.880
eighteen eighty six. And that encludes
the balance of the monthly rental and then

817
01:02:50.920 --> 01:02:53.320
the fuel that I had to put
in the unit because he didn't come back.

818
01:02:53.599 --> 01:02:55.960
Why why do you think he did
this? Is he going out of

819
01:02:57.000 --> 01:03:01.360
business? I think it just pinched
for money. I don't know. I

820
01:03:01.360 --> 01:03:04.719
mean, he said he was gonna
pay me, But I mean, like

821
01:03:04.760 --> 01:03:06.840
I said, at the beginning of
the month, it was an excuse,

822
01:03:06.920 --> 01:03:09.320
Oh I have a you know,
credit card problem. There was a fraudulent

823
01:03:09.440 --> 01:03:14.199
activity, and then you know,
and then the next thing was, oh,

824
01:03:14.320 --> 01:03:17.119
I'll get that taken care of,
and then you know, just kind

825
01:03:17.119 --> 01:03:21.880
of just excuse us, excuse and
then you know, now I can't even

826
01:03:21.920 --> 01:03:25.559
get him to answer the phone or
supply to a text message, and I

827
01:03:25.719 --> 01:03:30.239
just would just seeing if you can
maybe help. Yeah, let's do this.

828
01:03:30.519 --> 01:03:35.679
Let's do this, Deputy Doc.
Why don't we have him give let's

829
01:03:35.679 --> 01:03:38.039
have let's have a call made and
see what what they say. At least,

830
01:03:38.280 --> 01:03:40.400
like I said, we can't do
collections, but if you do have

831
01:03:40.480 --> 01:03:45.840
to do collections, I would call
attorney Frank Ball B A L L.

832
01:03:46.000 --> 01:03:50.880
Really Okay, the guy's a fantastic
collection attorney. You know, it's not

833
01:03:50.960 --> 01:03:54.079
that much to collect. I mean, if you're owed money, it's you

834
01:03:54.159 --> 01:03:58.840
ought to consider it or having one
at least that you use now and then.

835
01:03:58.920 --> 01:04:02.519
Has this ever happened to you?
Yeah? Yeah, I've gotten you

836
01:04:02.559 --> 01:04:06.519
know, non payment before and for
the game, for the rental equipment.

837
01:04:08.360 --> 01:04:11.239
You might want to you might want
to consider Frank in the future. But

838
01:04:11.360 --> 01:04:14.559
in any case, we'll have Deputy
Doc give a call. Hey, Mike,

839
01:04:14.920 --> 01:04:17.400
what is it? This is another
Mike has a comment on Derek that

840
01:04:17.880 --> 01:04:23.440
previous insurance call go ahead on house
fire. I feel I really do feel

841
01:04:23.480 --> 01:04:27.280
bad for Derek. Mike. What
is your comment? Yeah, it just

842
01:04:27.320 --> 01:04:31.239
seems like so many of these mitigation
nightmares that come from subcontracting, and this

843
01:04:31.280 --> 01:04:39.559
seems like a good time to mention
your fire disaster environmental mitigation company. That's

844
01:04:39.599 --> 01:04:44.440
true. That's that's a rocket.
You're right, and and I don't know

845
01:04:44.440 --> 01:04:46.559
if they clean up or board up
houses after a fire. That would be

846
01:04:46.559 --> 01:04:50.480
good to find out. But thank
you for reminding me, because uh,

847
01:04:51.039 --> 01:04:56.639
they really are American Restoration twenty four
to seven. Uh is a good bet

848
01:04:56.639 --> 01:04:59.440
on that. By the way,
we we have more to come on The

849
01:04:59.440 --> 01:05:01.800
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850
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851
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852
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call Compass Insurance paying too much your
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857
01:05:39.559 --> 01:05:42.719
out now three all three seven to
seven to one help. You'll think you're

858
01:05:42.760 --> 01:05:45.679
his only customer When you choose Frank
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859
01:05:45.760 --> 01:05:50.480
list your home with Remax Alliance three
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860
01:05:57.239 --> 01:06:06.039
d new So you don't have come
run anxious. As fast as we can

861
01:06:06.920 --> 01:06:15.159
show Shooter's gonna help come. This
is the Troubleshooter Show. No Tom Martinez,

862
01:06:15.880 --> 01:06:17.960
welcome, Welcome to the show,
the only show of that. It's

863
01:06:18.000 --> 01:06:21.840
come. We're here to solve problems, answer questions, take complaints to the

864
01:06:21.880 --> 01:06:26.840
tune of over three hundred Yeah,
I said that right. Three hundred million

865
01:06:26.960 --> 01:06:31.519
dollars in cash, merchandise, exchanges, refund services, all directly due to

866
01:06:31.559 --> 01:06:34.800
this show. We give great advice. We have a list of experts at

867
01:06:34.840 --> 01:06:39.559
referral list dot com and you should
utilize that. You don't have to just

868
01:06:39.639 --> 01:06:43.440
come on the show to utilize referral
list dot com. These are people that

869
01:06:43.480 --> 01:06:46.360
are background checked, they've signed our
code of ethics. They're good people.

870
01:06:46.719 --> 01:06:51.599
They're contractors, they're dentnis, they're
doctors, they're everything. These are the

871
01:06:51.679 --> 01:06:56.400
best of the best. Referral list
dot com. I forget to plug that

872
01:06:56.599 --> 01:07:00.119
sometimes. It really is a great
source. In fact, it was the

873
01:07:00.239 --> 01:07:04.039
original list out there. But any
questions you have, maybe you've been ripped

874
01:07:04.039 --> 01:07:09.159
off by a contractor, it is
car day. I got Kevin calking with

875
01:07:09.239 --> 01:07:13.480
me today. Kevin, what's cooking
over there in the home studio man or

876
01:07:13.519 --> 01:07:15.079
in the mothership on other ship?
Yeah, it's just me and bo.

877
01:07:15.199 --> 01:07:18.480
It's kind of quiet today. Yeah, it's crazy. Did you guys get

878
01:07:18.519 --> 01:07:23.840
pizza like usual? It's coming still
ya of course? Okay, all right,

879
01:07:23.880 --> 01:07:26.760
well listen, here's the number.
Three oh three seven one three A

880
01:07:26.840 --> 01:07:30.960
two five five. Any car questions, but of course any issues ripped off

881
01:07:30.000 --> 01:07:34.159
by a contractor, bad landlord.
You get the idea. We like solving

882
01:07:34.280 --> 01:07:40.559
problems, we like recouping money,
We like handling things. Three zero three

883
01:07:40.679 --> 01:07:44.840
Martino, simple as that. Three
oh three Martino. Don't forget help at

884
01:07:44.840 --> 01:07:47.239
troubleshooter dot com. And I always
want to explain this a little bit that

885
01:07:47.360 --> 01:07:50.559
three oh three Martino works on and
off the air. So if you call

886
01:07:50.599 --> 01:07:55.840
it and we're not live on the
air, will either pick up or it'll

887
01:07:55.880 --> 01:07:59.519
go to a voicemail and we'll reach
back out to you and try to get

888
01:07:59.559 --> 01:08:02.480
you some help. Three zho three
Martino. Now let's go back to Bennett.

889
01:08:02.760 --> 01:08:08.400
He had a question on a two
thousand and nine Volkswagon. Bennett,

890
01:08:08.440 --> 01:08:11.480
what was that about the timing belt? Should you do it? Does it

891
01:08:11.559 --> 01:08:15.320
have one? What was your question, Bennett, Well, that's my question.

892
01:08:15.840 --> 01:08:19.680
I keep hearing I shouldn't change it
because the car's under fifty thousand miles.

893
01:08:20.000 --> 01:08:25.119
Then I'm hearing, yes, you
should have a change. So I

894
01:08:25.119 --> 01:08:29.439
don't know what the heck to do, well, Kevin, generally speaking,

895
01:08:29.560 --> 01:08:31.920
you do it by either age or
mileage in that vehicle. What do you

896
01:08:32.000 --> 01:08:35.840
do? Yeah? I would be
concerned just with the aids because the rubber

897
01:08:35.880 --> 01:08:40.279
products, the seals, and the
water pumps, and the belt itself,

898
01:08:40.319 --> 01:08:43.960
they do start to deteriorate just with
time. And if it does break on

899
01:08:44.039 --> 01:08:46.520
that vehicle, is that an interference
of court? Everything is anymore? There's

900
01:08:46.600 --> 01:08:51.159
very huge everything. Yeah, So
explain what happens if a timing belt breaks.

901
01:08:51.399 --> 01:08:55.840
The head stops moving, the camp
stops moving, So the valves that

902
01:08:55.880 --> 01:09:00.199
are open when the belt breaks stay
open, but the pistons continue to move

903
01:09:00.279 --> 01:09:02.119
up and down, so there's no
clearance. When a valve is open and

904
01:09:02.159 --> 01:09:05.760
the piston comes up, they hit, they collide. That's what that advalence,

905
01:09:06.199 --> 01:09:10.000
and that valve kind of looks like
a trumpet, if you will,

906
01:09:10.039 --> 01:09:12.960
And when that piston hits it it
just mangles it, it bends it.

907
01:09:13.000 --> 01:09:15.720
And I've had it go as far
as breaking it off and going through the

908
01:09:15.720 --> 01:09:17.560
block. I mean, I've had
it then. But in that case that's

909
01:09:17.600 --> 01:09:23.439
an engine engine. Well even so
if it does break on an interference engine,

910
01:09:24.920 --> 01:09:28.199
I mean, really is what would
you have to rebuild just to the

911
01:09:28.359 --> 01:09:30.880
entire top end right the head?
You'd have to redo, you know,

912
01:09:30.960 --> 01:09:34.079
replace valves and everything. And that's
Bennett, that's big money compared to just

913
01:09:34.079 --> 01:09:36.279
getting the belt. You get to
do the belt anyway, when you do

914
01:09:36.359 --> 01:09:39.880
the head, you might as well
just bite the bullet and just do it.

915
01:09:40.119 --> 01:09:43.600
Let me ask you this, Kevin, I I really appreciate everything you

916
01:09:43.680 --> 01:09:47.640
do on the air. Is there
a shop here in Aurora where I can

917
01:09:47.680 --> 01:09:51.760
bring it and have it done?
You know, I don't know of anybody

918
01:09:51.760 --> 01:09:55.800
to recommend that there and it just
get it over to share it in auto

919
01:09:55.800 --> 01:09:58.560
tech it's a little further, but
drop it off. You can get an

920
01:09:58.680 --> 01:10:01.199
uber back or something. Now,
I'll help I'll help you get a ride

921
01:10:01.239 --> 01:10:04.880
back. How's that man? Because
I definitely want this done. I have

922
01:10:04.960 --> 01:10:10.159
three things in life that are so
important. Is my family, my home,

923
01:10:10.319 --> 01:10:13.079
and my cars. In this car, if you looked at it,

924
01:10:13.079 --> 01:10:16.159
it's like it's brand new. Nice. Well that's cool, man, But

925
01:10:16.359 --> 01:10:19.239
that's about that. Bennette. Hey, let me ask you, why do

926
01:10:19.319 --> 01:10:23.840
they even use timing belts, Kevin? Why why hasn't everything just gone to

927
01:10:23.920 --> 01:10:27.399
a chain? And then to follow
up on that question, is there any

928
01:10:27.479 --> 01:10:31.079
way to check these? Could Bennett
bring it down there or whomever and actually

929
01:10:31.319 --> 01:10:34.279
just have it checked? In other
words, can you look at a timing

930
01:10:34.319 --> 01:10:38.640
belt, even if it's ten years
old, even if it's got eighty thousand

931
01:10:38.640 --> 01:10:42.159
miles and see if it's good or
not. You can see if it's bad,

932
01:10:42.239 --> 01:10:45.279
but it's very difficult to determine if
it's good because it just it can

933
01:10:45.359 --> 01:10:48.000
hide, you know. I mean, who's going to be responsible if breaking?

934
01:10:48.000 --> 01:10:53.159
It doesn't necessarily have to be all
cracked up like they're fifteen. So

935
01:10:53.319 --> 01:10:56.039
if it breaks after you look at
it in six months, did you are

936
01:10:56.039 --> 01:10:59.840
you responsible for that belt? Yeah? All right? Three h three seven

937
01:11:00.039 --> 01:11:02.960
on three A two five five,
Patty, what's going on with your Hondai

938
01:11:03.399 --> 01:11:10.039
Santa fe? Yes, sir,
so I've got a twenty twenty Hondi centa

939
01:11:10.039 --> 01:11:15.800
fe the light for the t PMS. I think it is called uh will

940
01:11:15.800 --> 01:11:21.880
not turn off, and there are
different brakes. Plus and Discount Hire both

941
01:11:21.960 --> 01:11:28.760
said there is nothing wrong with my
tire pressure and that I would have to

942
01:11:28.920 --> 01:11:34.319
hire or find a Hyundai specialist to
get that light removed. A couples.

943
01:11:34.399 --> 01:11:39.479
How many miles hold on patty?
How many miles are on it? Seventy

944
01:11:39.600 --> 01:11:43.720
three thousand. Ah, man,
you're outside of that warranting. I'm going

945
01:11:43.800 --> 01:11:48.439
to tell you something that is very
ironic. We have a twenty twenty Santa

946
01:11:48.479 --> 01:11:53.920
Fe, or had one. We
sold it, and guess what I had

947
01:11:53.960 --> 01:11:59.520
trouble with. I had trouble with
the TPMs sensor and what happened was yet

948
01:11:59.640 --> 01:12:03.640
the inside part of it broke off
from the stem. Kevin, imagine that,

949
01:12:03.800 --> 01:12:10.119
But it didn't lose any air.
Now, mine was still under warranty.

950
01:12:10.199 --> 01:12:13.399
I had forty five thousand miles on
it. I brought it up to

951
01:12:13.479 --> 01:12:18.880
McDonald Hondai and they ended up replacing
it. But Hondi, the manufacturer,

952
01:12:19.000 --> 01:12:23.960
didn't want to cover it under warranty. I sued him and I ended up

953
01:12:23.960 --> 01:12:28.359
getting my money back from them,
so eventually they did. But I mean,

954
01:12:28.479 --> 01:12:30.840
I wonder if yours broke off as
well. But Kevin all she'd have

955
01:12:30.920 --> 01:12:33.600
to do is have the tire broken
down? Right, Well, yeah,

956
01:12:33.640 --> 01:12:38.600
if you determine which which sensor is
she said, they're not showing any sense

957
01:12:38.680 --> 01:12:43.039
or faults though. Well, okay, yeah they yeah, they tested them

958
01:12:43.119 --> 01:12:45.239
and everything looked good. So no, wait a second, Patty, hold

959
01:12:45.239 --> 01:12:48.159
on, I'm sorry. I thought
you said all they tested was the air

960
01:12:48.239 --> 01:12:55.079
pressure was correct. No, I'm
sorry, maybe I wasn't say. No,

961
01:12:55.159 --> 01:12:58.720
they did test the tires. Everything
looked well. There wasn't any anything

962
01:12:58.760 --> 01:13:02.279
going on, no flatter anything.
But they also did check the sensors,

963
01:13:02.319 --> 01:13:09.000
each sensor and it was working,
uh correctly, it was fine. So

964
01:13:09.079 --> 01:13:11.760
how would you what would you how
would you diagnose that? Well, you

965
01:13:11.800 --> 01:13:15.079
got to use a scanner and see
there's there's codes in the body tow module

966
01:13:15.119 --> 01:13:18.319
somewhere for that light to be on. There's some indication of why the light

967
01:13:18.439 --> 01:13:20.960
is on. So they need to
go a little further. Yeah, but

968
01:13:21.000 --> 01:13:28.680
a tire store, I mean discount
tire probably isn't discount. Yeah. They

969
01:13:28.720 --> 01:13:33.000
mentioned going to a hyundaid dealer or
Hyundai, and if I can avoid it,

970
01:13:33.000 --> 01:13:36.520
I don't want to go directly to
them, but maybe we work on

971
01:13:36.560 --> 01:13:39.680
them. We work on them all
the time, a lot of shops.

972
01:13:39.680 --> 01:13:44.920
So if it breaks off like mine
did, Kevin, and it's kind of

973
01:13:45.000 --> 01:13:49.000
just flopping around, either still connected
but not fully connected, or if it's

974
01:13:49.039 --> 01:13:54.199
literally just flopping around inside the tire, which you'd never hear when you're driving,

975
01:13:55.159 --> 01:14:00.399
is it possible the sensor is still
communicating with the bus module. They're

976
01:14:00.399 --> 01:14:04.359
communicating, but it doesn't have any
data because there's no pressure. That's why

977
01:14:04.399 --> 01:14:08.199
the lights That's what I guess,
kind of what I'm saying, that's what

978
01:14:08.279 --> 01:14:11.960
the light's on, But you're saying
it would still there's somewhere to look in

979
01:14:12.039 --> 01:14:15.760
there to see that it's not sending
data. Lights on. There's a code

980
01:14:15.800 --> 01:14:19.039
somewhere somewhere. Yes, So what
if say you which tire it is?

981
01:14:21.000 --> 01:14:24.840
Hold on? Patty? Did oh? I didn't even think about that.

982
01:14:25.119 --> 01:14:30.439
You're telling me yours doesn't say which
tire's low? Nope? Nope? And

983
01:14:30.600 --> 01:14:35.359
you know and Mark if you is
this Mark or Tom? No, it's

984
01:14:35.399 --> 01:14:41.399
Mark? Oh? Mark? Okay. So if you remember on your twenty

985
01:14:41.439 --> 01:14:45.600
twenty how you can look at the
settings and then it shows you it's everything

986
01:14:45.680 --> 01:14:51.800
is good. There is anything low. There isn't anything that's weird other than

987
01:14:53.039 --> 01:14:58.880
the uh that light. Wow,
So it's probably Kevin a problem with the

988
01:14:58.960 --> 01:15:02.600
actual the brain. It could be
a system problem. Yeah, so I

989
01:15:02.720 --> 01:15:08.239
understand now I get you one hundred
percent, Patty, because for people that

990
01:15:08.319 --> 01:15:12.279
don't have a twenty twenty Santa Fe
or any Santa Fe for that matter,

991
01:15:12.359 --> 01:15:15.800
it shows the tire pressure on each
four tires on your dash, yeah,

992
01:15:15.840 --> 01:15:19.680
like thirty two, thirty two,
thirty three, whatever. But then there's

993
01:15:19.760 --> 01:15:25.319
also a separate if there is a
problem, like one of them's twenty five,

994
01:15:25.399 --> 01:15:28.640
twenty six, you'll see that on
that same picture on your dash.

995
01:15:28.880 --> 01:15:32.359
But there's also another light, like
a red light that'll come on, and

996
01:15:32.439 --> 01:15:38.720
her red light's always on. Yep, the exclamation point yep. Boy,

997
01:15:38.800 --> 01:15:42.000
that sucks. That's out a warranty. Could that be really costly, Kevin?

998
01:15:42.000 --> 01:15:45.000
What do you think? Oh,
that's a hard question. Yeah,

999
01:15:45.039 --> 01:15:46.600
it could be a disease. It's
hard to hold on. Mary's got a

1000
01:15:46.640 --> 01:15:51.840
comment on that. What's your comment, Mary? I recently went through this

1001
01:15:51.920 --> 01:15:59.680
problem with a TMS on a twenty
seventeen Forester and the problem was water.

1002
01:16:00.039 --> 01:16:03.960
I had a leak in the guardrail
on top of the car that was leaking

1003
01:16:04.079 --> 01:16:10.119
into the sensor and getting it wet. And when they fixed the leak and

1004
01:16:10.239 --> 01:16:14.840
changed out the sensor, I've had
no problem since when the light comes on,

1005
01:16:14.960 --> 01:16:19.399
I really have a flat. I
don't understand how how did water I'm

1006
01:16:19.439 --> 01:16:24.560
sorry, how did water get to
a sensor that's inside of the tire or

1007
01:16:24.600 --> 01:16:29.560
are you the module I gots excuse
me not the censor of the module?

1008
01:16:29.760 --> 01:16:34.720
Yes, on the roof of the
car. Yeah. And when they got

1009
01:16:34.760 --> 01:16:41.600
the leak fixed, the water leak
fixed and the module replaced, everything was

1010
01:16:41.640 --> 01:16:45.920
fine. And that was super crazy. All right, Hey, I appreciate

1011
01:16:46.039 --> 01:16:50.560
that. And Patty, what I
would do, honestly, I would bring

1012
01:16:50.600 --> 01:16:57.760
it. What were you at in
town, Colorado Springs? I don't want

1013
01:16:57.840 --> 01:17:00.560
to honest Well, I'm that's accurate. Yeah, you know what, bring

1014
01:17:00.600 --> 01:17:03.279
it over there. In fact,
we'll do this for you. I will

1015
01:17:03.319 --> 01:17:06.159
call over. Now, they're not
gonna fix it for free, but I'll

1016
01:17:06.239 --> 01:17:14.199
call over to Jesse and they will
diagnose it for free for you, and

1017
01:17:14.239 --> 01:17:17.359
then hopefully you get the work done
with them. And if I can't get

1018
01:17:17.399 --> 01:17:20.800
a hold of Jesse really quick,
Susan, who's our new guy down in

1019
01:17:20.840 --> 01:17:26.680
the Spring's our new shop? Yeah, Master Tech, I will do that

1020
01:17:27.079 --> 01:17:30.399
I'll figure that out for you.
Give Kelly your information and then I will

1021
01:17:30.399 --> 01:17:33.479
call these guys. If they'll both
do it, I will give you the

1022
01:17:33.520 --> 01:17:38.319
option whoever's closest to you, but
they'll either of them will do me that

1023
01:17:38.399 --> 01:17:42.399
favor. All right, Thank you, Mark, I appreciate you. You're

1024
01:17:42.479 --> 01:17:45.119
welcome, all right. Three oh
three seven one three a two five five.

1025
01:17:45.119 --> 01:17:48.399
Becky's got to comment it on it
as well. Everybody hold tight,

1026
01:17:48.439 --> 01:17:59.600
though, I gotta take this break
or dragon will kick my ass. Go

1027
01:17:59.640 --> 01:18:02.920
with a your thing Denver's best rufer
excel roofing dot com. You don't pay

1028
01:18:02.960 --> 01:18:11.319
a cent until you're contenth time for
an insurance check up free, no obligation.

1029
01:18:11.359 --> 01:18:15.800
In comparison, call Compass Insurance paying
too much your coverage at dozens of

1030
01:18:15.840 --> 01:18:18.800
insurance companies find out now three all
three seven seven to one help. You'll

1031
01:18:18.840 --> 01:18:23.680
think you're his only customer when you
choose Frank durand the real estate Man dot

1032
01:18:23.680 --> 01:18:27.880
com to list your home with Remax
Alliance. Three oh three nine two zero

1033
01:18:28.039 --> 01:18:32.560
sixteen twenty two. All right,
three oh three seven one three eight two

1034
01:18:32.680 --> 01:18:35.279
five five. That's the number you
needs. You've been ripped off, taken

1035
01:18:35.319 --> 01:18:41.000
advantage of have a question. Want
to expose some scumbag out there? Three

1036
01:18:41.199 --> 01:18:45.800
zero three seven one three A two
five five or three oh three Martino or

1037
01:18:45.880 --> 01:18:50.359
help at troubleshooter dot com. Here's
the deal. Here's the deal. Kathleen's

1038
01:18:50.399 --> 01:18:57.359
got a problem with a skunk under
her house. But first, Becky has

1039
01:18:57.439 --> 01:19:01.000
a comment on the sensor issue.
We had a lady call in and say,

1040
01:19:01.039 --> 01:19:06.079
hey, my twenty twenty Hondai's Santa
Fe. They show the proper pressure

1041
01:19:06.119 --> 01:19:11.279
on each tire. Let's just say
it's thirty five psi. They're all proper.

1042
01:19:11.439 --> 01:19:15.960
But our TPMs light or the red
light is still on and we're going

1043
01:19:15.039 --> 01:19:17.680
to have someone look into that and
figure out what's going on with that.

1044
01:19:18.000 --> 01:19:20.840
But we have gotten a ton of
comments on it. What's your comment,

1045
01:19:23.720 --> 01:19:28.159
Becky? Hi Tom? Yes,
Hi Tom. Hey, So I have

1046
01:19:28.399 --> 01:19:35.960
a button in my two thousand and
thirteen Honda and it's down low to the

1047
01:19:36.039 --> 01:19:41.359
left of the steering wheel and you
can't see it. You've never looked for

1048
01:19:41.399 --> 01:19:45.039
it. You don't even know it's
there until you look down low and it's

1049
01:19:45.079 --> 01:19:50.560
got the tired exclamation point on the
button. And you hold that button in

1050
01:19:50.600 --> 01:19:55.319
and it resets that light. God, I have never seen that Honey has

1051
01:19:55.319 --> 01:19:59.439
been Donday's got the same thing.
Yeah, there is a recent button somewhere

1052
01:20:00.159 --> 01:20:05.640
to the right on Honday where markets. It's it's right there. You hold

1053
01:20:05.640 --> 01:20:12.439
it for twenty light yep, exactly. Not newer ones, yes, yeah,

1054
01:20:12.760 --> 01:20:15.199
I don't know how new they're going, but I know that twenty twenty

1055
01:20:15.239 --> 01:20:19.479
has it. Yeah, that's amazing. That is great information, Becky.

1056
01:20:19.520 --> 01:20:25.600
I didn't know about it until discount
tire goes. You should have a button

1057
01:20:25.800 --> 01:20:30.960
down here somewhere, and I get
down outside and it's right there. I

1058
01:20:30.560 --> 01:20:33.960
can't believe I didn't know that.
I honestly always thought you had to have

1059
01:20:34.000 --> 01:20:38.640
one of those, uh movie B
two you put them on there for everybody.

1060
01:20:38.640 --> 01:20:42.880
It's nice. Yeah, it's really
nice. Is it most cars?

1061
01:20:42.960 --> 01:20:46.079
Kevin or just knows it's not most
it's and I'm not sure which ones exactly,

1062
01:20:46.119 --> 01:20:49.199
but I know for a fact that
Hundai's got it. Wow. All

1063
01:20:49.279 --> 01:20:51.800
right, Well, hey, thank
you, Becky. Three oh three seven

1064
01:20:51.880 --> 01:20:57.640
one three A two five five,
Bob. You'll be after Kathleen. Kathleen,

1065
01:20:57.840 --> 01:21:02.600
I cannot imagine having a skunk under
my house. My mother, when

1066
01:21:02.640 --> 01:21:08.960
I was probably in middle school,
ran over a skunk in her Chevy Chavette,

1067
01:21:09.560 --> 01:21:15.520
and that thing stunk for months.
You couldn't get rid of it car

1068
01:21:15.720 --> 01:21:20.640
washes. I think she used something
like lemon or vinegar or you name it.

1069
01:21:20.680 --> 01:21:24.920
We couldn't get rid of that smell. And every time she dropped me

1070
01:21:24.960 --> 01:21:29.920
off at school, especially the first
week, I'd smell like skunk. It

1071
01:21:30.000 --> 01:21:34.119
was embarrassing. And I cannot imagine
that smell under my house. But tell

1072
01:21:34.199 --> 01:21:39.319
us about it. Well, it's
not under my house, thank god,

1073
01:21:39.760 --> 01:21:44.319
he's under my garden shed. Holy
moly, is it dead or alive?

1074
01:21:44.560 --> 01:21:47.039
Trying to find everybody does bugs,
and they do, you know, lots

1075
01:21:47.079 --> 01:21:51.600
of different things, you know,
but nobody. I haven't found anybody that'll

1076
01:21:51.640 --> 01:21:56.840
trap him and take him off somewhere. God, I wouldn't. I wouldn't.

1077
01:21:56.960 --> 01:22:00.000
I wouldn't. I wouldn't. I
wouldn't. I wonder. I wonder

1078
01:22:00.119 --> 01:22:03.840
if and I'm not saying this is
how you should do it, because I

1079
01:22:03.840 --> 01:22:06.840
don't know, but we're going to
ask an expert in a second. I

1080
01:22:06.960 --> 01:22:13.199
wonder if you shoot one, and
I you know, I'm just saying if

1081
01:22:13.239 --> 01:22:17.720
they release that odor, I yes, they do, Oh my god,

1082
01:22:17.840 --> 01:22:29.000
So if you shoot it you're making
special trap. That's it's you know,

1083
01:22:29.119 --> 01:22:31.399
small, and they'll crawl into it, you know, if you put cat

1084
01:22:31.439 --> 01:22:34.640
food or something. And this is
this is just a tail that I've learned

1085
01:22:35.039 --> 01:22:39.359
and and you know they get in
there, but it's it's small enough that

1086
01:22:39.439 --> 01:22:43.399
they can't lift their tail. They
can't spray if they can't lift their tail.

1087
01:22:44.119 --> 01:22:45.560
Wow, Well, hold on,
I'm going to get an expert on

1088
01:22:45.760 --> 01:22:50.119
from our refer have one. We
do. We've got a vermit expert.

1089
01:22:50.199 --> 01:22:54.399
So listen, let me catch up
on this break because I'm trying to stay

1090
01:22:54.439 --> 01:22:57.760
on time. We'll come back,
we'll bring the expert up and we'll see

1091
01:22:57.800 --> 01:23:01.399
how to get rid of the skunk
with hopefully not hit sprague. Well dight

1092
01:23:08.479 --> 01:23:12.720
go with a sure thing Denver's Best
roofer excel roofing dot com. You don't

1093
01:23:12.760 --> 01:23:18.720
pay a cent until you're contenth time
for an insurance check up free, no

1094
01:23:18.800 --> 01:23:24.720
obligation. In comparison, call Compass
insurance paying too much your coverage at dozens

1095
01:23:24.720 --> 01:23:28.439
of insurance companies find out now three
oh three seven seven to one help.

1096
01:23:28.600 --> 01:23:31.399
You'll think you're his only customer when
you choose Frank durand the Real Estate Man

1097
01:23:31.439 --> 01:23:35.880
dot com to list your home with
Remax Alliance three oh three nine two zero

1098
01:23:36.039 --> 01:23:44.119
sixteen twenty two. All right,
three oh three seven one three eight two

1099
01:23:44.279 --> 01:23:47.840
five five one line open, uh, three oh three Martino. Let's get

1100
01:23:47.840 --> 01:23:53.680
back to Kathleen. She called up. She's got a greenhouse outside, she's

1101
01:23:53.680 --> 01:23:57.159
got a skunk under it, and
we're trying to figure out who can get

1102
01:23:57.239 --> 01:23:59.720
rid of it, how to get
rid of it. I've got Dave with

1103
01:23:59.800 --> 01:24:02.920
a E G D varmit control,
who's on a referral list at referral list

1104
01:24:02.960 --> 01:24:05.800
dot com. Dave, do you
get rid of skunks? Let's start there.

1105
01:24:06.359 --> 01:24:11.600
Yes, yes we do. And
what is your success rate on the

1106
01:24:11.760 --> 01:24:17.840
skunk not spraying? Well, I
usually pretty good once they're in a trap.

1107
01:24:17.960 --> 01:24:24.399
That that is false. By the
way, if they can't lift their

1108
01:24:24.399 --> 01:24:27.199
tail up, they don't spray.
They spray, and they can spray in

1109
01:24:27.239 --> 01:24:30.760
those live craps, but you can't
handle them if you handle them correctly,

1110
01:24:30.880 --> 01:24:34.880
they they normally don't or it's just
minor. Well, what do you mean

1111
01:24:34.920 --> 01:24:39.439
if you handle them correctly? I
had someone and I don't want to give

1112
01:24:39.439 --> 01:24:42.399
any validity to this. I don't
know if it was a joke or not.

1113
01:24:43.079 --> 01:24:46.399
But someone emailed they get rid of
them. They've had great success with

1114
01:24:46.560 --> 01:24:55.279
firecrackers, the hell out of it
a lot. Oh yeah, that would

1115
01:24:55.319 --> 01:24:58.600
cause them to spray. So when
you say you handle them, how do

1116
01:24:58.640 --> 01:25:02.279
you handle them? Like? How
if she calls you, Like for anybody

1117
01:25:02.359 --> 01:25:06.039
listening that traps on their own,
if they have a trap, if you

1118
01:25:06.199 --> 01:25:14.560
cover the trap with a cardboard at
least by the on the top and on

1119
01:25:14.640 --> 01:25:17.479
the side of the trap that you're
approaching, If a skunk doesn't see you,

1120
01:25:17.560 --> 01:25:26.119
they normally don't spray, yeah,
or you ease up and you put

1121
01:25:26.119 --> 01:25:33.600
a towel over it. What do
you use for bait? Like a carrot

1122
01:25:33.680 --> 01:25:39.760
or what you could use? You
could buy commercial baits, but scuncture.

1123
01:25:40.359 --> 01:25:43.760
You know, they're in the trash
cans, ellie cat food, pizza,

1124
01:25:43.960 --> 01:25:49.560
big products, they pastry, they
yeah, they feed on a wide variety

1125
01:25:49.560 --> 01:25:56.680
of stuff. Scavengers they are,
they are. So what are you charge

1126
01:25:56.840 --> 01:25:59.560
to get rid of a skunk?
Let's get to that. It all depends

1127
01:25:59.600 --> 01:26:03.319
on where where we're working. Started
by the service call. The thing with

1128
01:26:03.439 --> 01:26:08.720
the skunks is this, we can
come trap your skunks, no problem.

1129
01:26:09.159 --> 01:26:14.800
We cannot relocate your skunks in Colorado. Oh, you're not allowed to No,

1130
01:26:14.960 --> 01:26:20.720
because of rabies in Colorado, skunks
of the Big Carrier, rabies,

1131
01:26:21.680 --> 01:26:26.439
skunk the bad I want to clarify
this, so, Dave, So,

1132
01:26:26.600 --> 01:26:30.840
in Colorado, by law or by
some form of statute, you are not

1133
01:26:31.119 --> 01:26:38.239
allowed to release them somewhere? Correct, we can? I did not know

1134
01:26:38.359 --> 01:26:42.239
that. Oh yeah. Now,
like let's say, if one falls in

1135
01:26:42.279 --> 01:26:45.840
your window, let me let me
ask you this. Could you could you

1136
01:26:45.880 --> 01:26:49.479
trap it and let it go in
California? Maybe maybe like Los angeles'mer no,

1137
01:26:50.039 --> 01:26:55.760
no, they no, we can't. He definitely can't transport them alive

1138
01:26:55.840 --> 01:27:00.319
in Colorado and then crossing state lines. That's another problem. But you so,

1139
01:27:00.560 --> 01:27:04.520
Kathleen, what do you think about
that? Because when I happened to

1140
01:27:04.600 --> 01:27:09.239
mention shooting him, you did not
seem to like that idea. So if

1141
01:27:09.279 --> 01:27:12.600
he comes over and gets it,
man, that lights out for that little

1142
01:27:12.640 --> 01:27:18.359
guy, that's okay with me.
Wait aren't you too? Yeah, that's

1143
01:27:18.399 --> 01:27:24.199
what happened. You know. Where
are you at, Kathleen? I beg

1144
01:27:24.239 --> 01:27:28.520
your pardon? Where are you at? I'm in Brighton? So you got

1145
01:27:29.319 --> 01:27:34.119
side of Brighton. The other thing
you could do is once once the stuncture

1146
01:27:34.239 --> 01:27:40.399
none, then you may be able
to do some exclusion work on your shed.

1147
01:27:41.319 --> 01:27:45.600
Yeah, I'm kind of already prepared. You know. The problem is

1148
01:27:45.600 --> 01:27:49.000
is that my husband died years ago
and I'm fixing up my place to sell

1149
01:27:49.039 --> 01:27:56.920
it, and yeah, and I
kind of know what needs to be done

1150
01:27:57.000 --> 01:28:00.800
after he's gone, but uh,
you know, I need to get rid

1151
01:28:00.800 --> 01:28:03.119
of him. I'm seventy seven.
I know nothing about all this stuff.

1152
01:28:03.479 --> 01:28:06.720
Well, listen, called Dave.
This guy's been with us a while.

1153
01:28:08.159 --> 01:28:11.439
I've never had a complaint on him. He's a good guy and he knows

1154
01:28:11.479 --> 01:28:15.439
what he's talking about. But you
can call him at three oh three seven

1155
01:28:15.600 --> 01:28:20.439
four eight eight eight seven nine,
Aged Varmitt controlling real quick, Dave,

1156
01:28:20.479 --> 01:28:24.960
I mean pretty much. You don't
do bugs, right, but you do

1157
01:28:25.079 --> 01:28:30.439
any kind of varmints, like wildlife, any kind of what's the biggest thing?

1158
01:28:30.840 --> 01:28:34.199
I mean do you do you ever
get a call like, I don't

1159
01:28:34.239 --> 01:28:42.760
know, what's the strange one you
get like what like at just this strange

1160
01:28:42.800 --> 01:28:48.000
stuff is really more of the people
than the animals. Yeah, well,

1161
01:28:48.920 --> 01:28:54.840
but I do get some crazy critters
like I did catch a ringtail cat in

1162
01:28:54.920 --> 01:28:59.760
Denver before. If they're more of
a Southwestern critter, what do you do

1163
01:28:59.840 --> 01:29:02.800
with the can you relocate prairie dogs
or do you have to have that work?

1164
01:29:03.720 --> 01:29:08.600
You can't? Yeah? All right, that's that's a hot potato.

1165
01:29:09.319 --> 01:29:11.560
Man. I wouldn't touch it either, all right, Hey, Dave,

1166
01:29:11.600 --> 01:29:15.880
we appreciate it. You can find
aged Varmit controller at three O three seven

1167
01:29:16.000 --> 01:29:20.279
four eight eight eight seven nine er
of course, give him a call every

1168
01:29:20.479 --> 01:29:24.359
or you can check them out at
referral list dot com. Now, Kathleen,

1169
01:29:24.399 --> 01:29:29.319
hopefully that works out for you.
Let's go to Bob your next Caroline,

1170
01:29:29.399 --> 01:29:31.439
Jane, Hold tight, Bob.
What's going on with the Silverado?

1171
01:29:31.520 --> 01:29:34.800
Man? Hey, Mark, thanks
for taking my call. So I'm a

1172
01:29:34.880 --> 01:29:41.800
question for Kevin. I've got a
oh nine Silverado and it's actually immaculate.

1173
01:29:42.680 --> 01:29:45.800
It's got ninety five thousand on its
But I was looking to you guys talking

1174
01:29:45.840 --> 01:29:49.800
about timing belts and that, and
you know, I really hate to trash

1175
01:29:49.880 --> 01:29:55.159
my motor. Did you say Silverado? Yeah, it's a silver I you

1176
01:29:55.159 --> 01:29:57.359
have a chain, you don't have
a belt. You have a chain on

1177
01:29:57.439 --> 01:30:00.319
that. Oh, well, that's
it's better, right, yep, yep.

1178
01:30:00.800 --> 01:30:03.439
I think I know the answer to
this, Kevin. But if there's

1179
01:30:03.479 --> 01:30:09.039
never an issue like with the chain, like the chain broke, right,

1180
01:30:09.399 --> 01:30:13.359
there's no reason to ever replace a
chain right now, Well, we'll get

1181
01:30:13.359 --> 01:30:15.920
in and we'll do things. If
a tension or fails, you start getting

1182
01:30:15.920 --> 01:30:17.359
a rattle when you start it in
the morning, different things like that,

1183
01:30:17.720 --> 01:30:20.239
and you get a kit and you
start replacing parts. Yeah, but past

1184
01:30:20.439 --> 01:30:24.520
other than that, you would never
do it just out of maintenance. It's

1185
01:30:24.560 --> 01:30:27.680
not an interval part. No,
there's no interval for that part. And

1186
01:30:27.720 --> 01:30:30.680
then if it does break like a
timing belt. Are engines with chains,

1187
01:30:30.720 --> 01:30:34.279
are they interference as well? Or
are? But typically by the time they

1188
01:30:34.319 --> 01:30:40.039
go, the motor is ninety percent
done anyway. Oh, so it doesn't

1189
01:30:40.079 --> 01:30:42.720
hurt, it doesn't feel as bad. Yeah, go ahead, Bob.

1190
01:30:42.840 --> 01:30:45.640
So if I don't, if I
don't need to worry about that, Kevin,

1191
01:30:45.720 --> 01:30:47.560
So, I don't know. That's
this truck. I hardly drive.

1192
01:30:47.600 --> 01:30:53.600
It's it's immagulive. Like I say, it's got ninety five thousand on it.

1193
01:30:53.600 --> 01:30:57.680
It's a twenty five hundred heavy duty. What do you think I should

1194
01:30:57.680 --> 01:31:01.720
address with it? That needs to
be addressed because I don't know what maintenance

1195
01:31:01.800 --> 01:31:05.239
its it's had, if anything,
just basic fluids. I mean, there's

1196
01:31:05.279 --> 01:31:10.520
there's yeah, just basic suage,
change oil, transmission and coolant. Coolant

1197
01:31:10.560 --> 01:31:13.159
does deteriorate too, and it turns
the civic. So you got to get

1198
01:31:13.159 --> 01:31:15.079
it out of there. Hey,
how long for that? Generally in most

1199
01:31:15.159 --> 01:31:19.239
vehicles, Kevin to cooling? Five
years? I think? Okay, yeah,

1200
01:31:19.279 --> 01:31:21.880
okay, So do a cool and
flush? Have you do a cool

1201
01:31:23.000 --> 01:31:26.520
flush? And what what with the
transmission? Is that just changing? Just

1202
01:31:26.600 --> 01:31:29.000
drop the pan, get the debris
out, put a new filter in.

1203
01:31:29.359 --> 01:31:31.800
Nothing crazy. Yeah, okay,
So no flush or anything like that.

1204
01:31:31.840 --> 01:31:35.119
I don't agree with the flushes because
the flushes don't address the filter. They're

1205
01:31:35.159 --> 01:31:41.560
just pushing dirty fluid around in your
transmission. It's not a fix. Drop

1206
01:31:41.640 --> 01:31:46.359
the pan, drop the filter or
both. Yeah, change the run on

1207
01:31:46.439 --> 01:31:50.039
that, Kevin. Oh, depending
on fluid and filter. I mean you

1208
01:31:50.039 --> 01:31:55.279
know, two to three hundred bucks. Okay, that's all yep, Okay,

1209
01:31:55.359 --> 01:31:57.479
all right. Well I'm really close
to you guys, so I'll get

1210
01:31:57.479 --> 01:32:00.359
a hold of you and schedule an
apployment by thanks, Bob. I appreciate

1211
01:32:00.439 --> 01:32:04.039
the call. Three oh three seven
one three eight two five five three zero

1212
01:32:04.199 --> 01:32:09.399
three Martino, We're gonna have two
lines opening a second Carolyn's got a problem

1213
01:32:09.920 --> 01:32:14.640
with a dishwasher or an issue with
a Bosh dishwasher. Now that's one we

1214
01:32:14.680 --> 01:32:16.199
don't get a lot. We get
a lot of different brands. I don't

1215
01:32:16.199 --> 01:32:20.479
hear many bad things on Bosh and
a lot of them come back to Sears,

1216
01:32:20.479 --> 01:32:25.880
believe it or not. And then
Jane's got a problem with hail damage

1217
01:32:25.880 --> 01:32:29.720
on a car. I want to
ask I'm gonna go to break come back

1218
01:32:29.760 --> 01:32:32.560
to these two, but I gotta
ask you something. Dragon and Kelly,

1219
01:32:32.600 --> 01:32:39.000
have you noticed something since I have
taken over the show forty five minutes ago

1220
01:32:39.399 --> 01:32:45.119
about the callers, Have you guys
noticed something that's absolutely remarkable? In fact,

1221
01:32:45.359 --> 01:32:50.760
I'm not sure it's ever happened in
the last forty years. Maybe it

1222
01:32:50.840 --> 01:32:55.800
has, but have you do?
You are getting interrupted, So there's that.

1223
01:32:56.279 --> 01:33:00.680
Nope, not that, not that
at all. Every single one up

1224
01:33:00.720 --> 01:33:03.680
till him. Unless I'm crazy,
and maybe I am was a female.

1225
01:33:05.319 --> 01:33:10.119
This is talk radio. I don't
think I have ever talked to five or

1226
01:33:10.159 --> 01:33:14.600
six females in a row. And
then Carolyn and Jane, I assume are

1227
01:33:14.600 --> 01:33:18.159
females too. It's very odd.
What do you make of that? Nothing?

1228
01:33:18.680 --> 01:33:25.319
Nothing, nothing, nothing? You
know what you guys? Suck you

1229
01:33:25.399 --> 01:33:34.520
guys. Let's go to break go
with a sure thing Denver's Best roofer Excel

1230
01:33:34.640 --> 01:33:42.399
Roofing dot com. You don't pay
a cent until you're content. Time for

1231
01:33:42.439 --> 01:33:45.800
an insurance check up free, no
obligation. In comparison, call Compass Insurance

1232
01:33:45.960 --> 01:33:50.079
paying too much your coverage at dozens
of insurance companies find out now three oh

1233
01:33:50.119 --> 01:33:54.800
three seven seven to one. Help. You'll think you're his only customer when

1234
01:33:54.840 --> 01:33:58.560
you choose Frank durand the real estate
Man dot com to list your home with

1235
01:33:58.680 --> 01:34:02.640
Remax Alliance three oh three nine two
zero sixteen twenty two. All right,

1236
01:34:02.640 --> 01:34:09.359
folks, One line open three oh
three seven one three A two five five.

1237
01:34:09.680 --> 01:34:13.199
You know what other show can you
tune into? And one minute you're

1238
01:34:13.199 --> 01:34:15.079
talking about how to get rid of
a skunk, next minute you're talking about

1239
01:34:15.079 --> 01:34:18.640
a timing belt, then a dishwasher, then hail, Well, that's this

1240
01:34:18.720 --> 01:34:23.319
show right here. You have any
questions comments? One line open, three

1241
01:34:23.479 --> 01:34:28.359
zero three seven one three A two
five five. I'm not going to say

1242
01:34:28.399 --> 01:34:31.960
who, but someone was telling me
a story about getting rid of a skunk

1243
01:34:32.079 --> 01:34:35.680
that worked well too, So we
did find another way to do it,

1244
01:34:36.279 --> 01:34:40.520
and he saw it happen in front
of him, and he didn't actually do

1245
01:34:40.600 --> 01:34:45.239
it, but he knew a woman
that worked it, let's say, like

1246
01:34:45.279 --> 01:34:50.760
a dude ranch and there was a
skunk there and she walked over literally snagged

1247
01:34:50.800 --> 01:34:56.239
it and then held it in the
trough for a little bit and until it

1248
01:34:56.279 --> 01:35:00.439
died and it did not spray.
So there's there's another way you can write

1249
01:35:00.479 --> 01:35:04.119
down in your book if you would
like to. I personally don't endorse that

1250
01:35:04.319 --> 01:35:09.399
method, but it sounds like it
would work. Now, Chris, what's

1251
01:35:09.439 --> 01:35:15.960
going on with you? Ah,
high Mark, I have an issue.

1252
01:35:15.399 --> 01:35:19.800
I'm trying to find out if my
ex wife is dead. She lives in

1253
01:35:19.840 --> 01:35:25.159
a different state. Yeah, I
have sent the police out to do a

1254
01:35:25.199 --> 01:35:30.680
welfare check and we're just in a
really weird situation there. I can't get

1255
01:35:30.720 --> 01:35:33.920
any information but about it at all. Go with a sure thing Denver's Best

1256
01:35:34.000 --> 01:35:39.039
Rufer excel roofing dot com. You
don't pay a cent until you're content.

1257
01:35:42.399 --> 01:35:46.960
Time for an insurance checkup free no
obligation comparison call Compass insurance paying too much

1258
01:35:47.079 --> 01:35:51.039
your coverage at dozens of insurance companies
find out now three all three, seven

1259
01:35:51.119 --> 01:35:55.760
seven to one. Help You'll think
you're his only customer when you choose Frank

1260
01:35:55.840 --> 01:36:00.439
durand the real estate Man dot com
to list your home with Remax Alliance three

1261
01:36:00.439 --> 01:36:12.840
all three nine two zero sixteen twenty
two. Ripped off news, need advice?

1262
01:36:12.880 --> 01:36:17.359
Who you don't help? Come running
just as as as we can.

1263
01:36:18.199 --> 01:36:25.960
Show Shooter's gonna help. Come man. This is the Troubleshooter Show. No

1264
01:36:26.520 --> 01:36:29.800
Tom Martino, Welcome, Welcome to
the show, the only show of is

1265
01:36:29.880 --> 01:36:32.479
Kin. We're here to solve problems, answer questions, take complaints. If

1266
01:36:32.479 --> 01:36:35.520
you've been ripped off or taking advantage
of we want to hear from you.

1267
01:36:35.760 --> 01:36:39.960
The phone number, simple it works, twenty four to seven, three zero

1268
01:36:40.039 --> 01:36:43.920
three Martino. Tell your neighbors,
tell your friends if they need help going

1269
01:36:44.000 --> 01:36:48.439
after a bad contractor or if you
need help with some scumball anybody. It

1270
01:36:48.479 --> 01:36:51.279
doesn't matter who it is. We're
here to help. That's how we put

1271
01:36:51.279 --> 01:36:56.720
it. We are here to help. Three zero three Martino. It's a

1272
01:36:56.760 --> 01:37:00.199
phone number, and we also have
a great list of people at referral list

1273
01:37:00.279 --> 01:37:03.319
dot com background check. But even
more importantly, they've signed our strict code

1274
01:37:03.359 --> 01:37:05.920
of ethics. They're going to treat
you right. They're going to do you

1275
01:37:06.039 --> 01:37:10.439
right, So don't ever forget that
referral list dot com. And by the

1276
01:37:10.479 --> 01:37:14.840
way, if you want to see
the worst of the worst, check out

1277
01:37:14.880 --> 01:37:21.960
Sleeesburgade dot com. These are people
that have done things beyond any form of

1278
01:37:23.000 --> 01:37:27.239
what we would call a mistake.
These are people like Don Eiley that ripped

1279
01:37:27.239 --> 01:37:30.800
off small businesses. He was therek
counton around the Denver metro area to the

1280
01:37:30.800 --> 01:37:36.000
tune of ten to fifteen million dollars, put a lot into bankruptcy. He's

1281
01:37:36.039 --> 01:37:41.680
a true scumbagh Yeah, I mean
he was Oh my god, Kevin,

1282
01:37:41.720 --> 01:37:47.000
that's Kevin Calkin was shared in Auto
Tech in the iHeart Mothership was. That

1283
01:37:47.159 --> 01:37:54.279
was the craziest part. I went
to his sentencing and he had so many

1284
01:37:54.319 --> 01:37:58.399
people that owned small businesses get up, and the judge threw it at him,

1285
01:37:58.479 --> 01:38:00.199
I mean threw everything at him.
I think he got thirteen years.

1286
01:38:00.680 --> 01:38:03.399
Now. I didn't know this,
but federal stuff like that, I think

1287
01:38:03.439 --> 01:38:10.800
you automatically get twenty percent off if
you have good behavior. But I tracked

1288
01:38:10.800 --> 01:38:15.119
that guy down to his office.
We were live on the airtime was at

1289
01:38:15.119 --> 01:38:18.399
the Mothership. I went out to
Don Eiley's office in the Tech Center and

1290
01:38:18.479 --> 01:38:24.359
he had basically a whole floor of
this building, like literally, I mean

1291
01:38:24.359 --> 01:38:28.159
it was massive. It had to
be I don't know, thirty thousand square

1292
01:38:28.199 --> 01:38:30.960
feet. It was massive, massive. And I walked in there. He

1293
01:38:31.119 --> 01:38:35.159
was the only one in the entire
thing, and I just shoved a camera

1294
01:38:35.199 --> 01:38:39.640
in front of him, started asking
questions. Of course, he pointed to

1295
01:38:39.720 --> 01:38:43.640
us an attorney on everything, wouldn't
answer anything. But sure enough, after

1296
01:38:43.680 --> 01:38:48.800
he got convicted, sentenced, thrown
in federal prison, Kevin is absolutely right

1297
01:38:48.840 --> 01:38:55.359
to BBB still had him as a
plus ratings. So listen, I'm not

1298
01:38:55.439 --> 01:38:59.960
saying we don't ever make mistakes,
or our people don't, but I guarant

1299
01:39:00.359 --> 01:39:03.359
we would have never made that mistake
at referrals dot com. Now let's get

1300
01:39:03.359 --> 01:39:10.119
back to Chris. He had an
interesting question. Unfortunately, it's Friday,

1301
01:39:10.640 --> 01:39:14.960
and I have learned a lot of
things about attorneys in my life. Trying

1302
01:39:15.000 --> 01:39:18.520
to track one down on a Friday
is very hard. Bonnie Shield's family law

1303
01:39:18.560 --> 01:39:23.880
attorney on our referral is she's not
available, and then Dan's not available either.

1304
01:39:24.359 --> 01:39:27.520
I was going to ask them Dan
McKenzie, that is, I was

1305
01:39:27.560 --> 01:39:30.920
going to ask them about this guy's
situation. Here's the bottom line, Chris

1306
01:39:31.199 --> 01:39:35.119
is trying to get caught up on
child support or get himself out of trouble

1307
01:39:35.159 --> 01:39:39.359
with it, and he's got to
find his ex wife apparently in order to

1308
01:39:39.359 --> 01:39:42.199
do it, and he doesn't know
where she is or if she's dead.

1309
01:39:42.520 --> 01:39:46.239
Now, Deputy Bow, you said
something interesting about figuring out if she's dead,

1310
01:39:46.680 --> 01:39:53.199
that vital records in her state would
probably have a death certificate if she

1311
01:39:53.279 --> 01:39:57.600
died. What state is it,
Chris? It's the state of Washington.

1312
01:39:58.479 --> 01:40:00.520
Well, oh, where you go? You should just call the state of

1313
01:40:00.680 --> 01:40:04.359
Washington on you You'll go on the
internet, look for vital records, make

1314
01:40:04.399 --> 01:40:08.479
a phone call, pay the fifteen
to twenty dollars and get a copy of

1315
01:40:08.479 --> 01:40:12.600
the death certificate. Wait a second, Hold on, Hold on a second.

1316
01:40:12.640 --> 01:40:17.119
Though I could have sworn I just
read something. If I think I

1317
01:40:17.359 --> 01:40:23.479
just read that in that state,
they don't. Is that Washington state?

1318
01:40:23.560 --> 01:40:27.359
Did you say? Yeah? This
says now? Listen. I don't know

1319
01:40:27.479 --> 01:40:31.039
Chris Cartwright, but he's on our
YouTube channel and he's been on there forever.

1320
01:40:31.760 --> 01:40:38.359
And oh that's you, Chris,
thank you, son of it.

1321
01:40:38.439 --> 01:40:41.680
Well you well, you already know
they don't have vital records. You just

1322
01:40:41.840 --> 01:40:45.479
die, You're you're killing me,
Chris, I didn't say that, you're

1323
01:40:45.520 --> 01:40:50.039
giving yourself advice. No, somebody
asked, and I said, they don't

1324
01:40:50.119 --> 01:40:55.439
require death certificates in the state of
Washington. How is that possible. So

1325
01:40:55.800 --> 01:41:00.119
when someone dies, what happens?
Well, wait, my son three years

1326
01:41:00.159 --> 01:41:05.359
ago, Oh, and it was
it was. The coroner was the only

1327
01:41:05.399 --> 01:41:10.159
person I could get any information out
of. There is no death certificate for

1328
01:41:10.239 --> 01:41:14.359
him, and it's I asked,
and they said, it's not required in

1329
01:41:14.359 --> 01:41:17.439
the state. In the state of
Washington unless one is death is confirmed,

1330
01:41:18.079 --> 01:41:21.520
they don't have to issue one,
and there's no reason to issue one unless

1331
01:41:21.520 --> 01:41:26.880
there's a legal requirement for it.
Now, you put in this YouTube,

1332
01:41:26.920 --> 01:41:29.239
and for people that don't know what
I'm talking about, if you go to

1333
01:41:29.319 --> 01:41:32.159
YouTube and type in Troubleshooter Network.
We basically have a show. Within the

1334
01:41:32.239 --> 01:41:36.359
show for the entire four hours.
During breaks, we're talking other topics,

1335
01:41:36.439 --> 01:41:41.840
all kinds of stuff. But something
else you put in this is very interesting.

1336
01:41:42.680 --> 01:41:46.960
You're saying she's still getting Social Security
benefits. Is that correct? Well,

1337
01:41:47.319 --> 01:41:50.920
she wouldn't get them yet because she's
not she's not over sixty five.

1338
01:41:51.960 --> 01:41:55.960
Well, then what do you mean
by this? Well, what do you

1339
01:41:56.039 --> 01:42:00.439
mean, do you think the daughter
in law? Well, that's that's a

1340
01:42:00.439 --> 01:42:02.720
whole nother story. But her,
my daughter in law, is not a

1341
01:42:02.760 --> 01:42:09.159
good person. And okay, I
can give you a perfect example. We'll

1342
01:42:09.199 --> 01:42:15.479
give it. When my son passed
away. It was considered accidental death when

1343
01:42:15.520 --> 01:42:18.880
she called me and said, hey, your son passed away. But I

1344
01:42:19.000 --> 01:42:25.560
wasn't in the house when it happened. It just people don't stay that unless

1345
01:42:25.960 --> 01:42:29.880
they there's a reason for that.
So you got it in for You've got

1346
01:42:29.920 --> 01:42:32.199
it in for the daughter in law. But are you thinking, Chris,

1347
01:42:32.840 --> 01:42:41.800
that possibly she oft your ex Is
that where you're going? That's kind of

1348
01:42:41.800 --> 01:42:45.039
where I'm thinking. And she I
sent a police over there for a welfare

1349
01:42:45.119 --> 01:42:49.439
check and it was at like seven
thirty at night, and my daughter in

1350
01:42:49.520 --> 01:42:55.920
law answered the door after her house
and told the police. So she's at

1351
01:42:55.960 --> 01:42:58.680
the library, and they said,
well, can you call her? So

1352
01:42:58.720 --> 01:43:02.840
she called, and please say that
they only assumed that they talked to her.

1353
01:43:03.600 --> 01:43:06.960
But it could have been anybody as
far as I'm concerned, because she's

1354
01:43:08.000 --> 01:43:13.239
that sort of person that would have
somebody to call. Here's what you need

1355
01:43:13.279 --> 01:43:15.800
to do. I'll tell you what
you need to do. Why on a

1356
01:43:15.840 --> 01:43:21.000
plane. That's exactly what I was
going to say. Yeah, Or do

1357
01:43:21.039 --> 01:43:26.359
you know any of the neighbors.
Well, we only have one neighbor that

1358
01:43:26.800 --> 01:43:30.600
we spoke with a few years ago
and my son passed away. He actually

1359
01:43:30.680 --> 01:43:34.720
reached out to my wife and told
her that there was something fishy going on

1360
01:43:34.800 --> 01:43:38.920
in the house and he couldn't see
what it was, but it looked like

1361
01:43:39.640 --> 01:43:45.159
somebody had died, and it was
just a really coincidental thing. But it's

1362
01:43:45.359 --> 01:43:47.640
it's a very strange situation, Chris. I would if you don't want to

1363
01:43:47.680 --> 01:43:50.520
fly out there, here's exactly what
I would do. Honestly, if I

1364
01:43:50.640 --> 01:43:55.560
was really thinking something like this,
I would personally fly out there, drive

1365
01:43:55.600 --> 01:43:59.199
out there, whatever. I would
talk to neighbors. I would figure out

1366
01:43:59.239 --> 01:44:02.000
if that woman's live or not,
if that daughter in law is actually in

1367
01:44:02.079 --> 01:44:06.359
that house and you're either going to
spot her in a week or so or

1368
01:44:06.399 --> 01:44:10.560
you're not. And if you're not, then I'd go directly to the police

1369
01:44:10.920 --> 01:44:14.560
and start trying to figure out and
do a missing person's That's the other thing

1370
01:44:14.600 --> 01:44:17.319
you could do. If Deputy Chopper
was in studio, I'd ask him,

1371
01:44:17.359 --> 01:44:20.520
we always hear you got to wait
twenty four forty eight hours. But at

1372
01:44:20.520 --> 01:44:26.560
what point would she be considered missing? Especially when this gal saying that she's

1373
01:44:26.600 --> 01:44:29.399
at the library. So I'm not
even sure how that works, but that's

1374
01:44:29.439 --> 01:44:31.119
what I would do, Chris.
I'd get my ass out there and look.

1375
01:44:31.520 --> 01:44:35.039
Or if you still have the phone
number to that neighbor, call them

1376
01:44:35.159 --> 01:44:39.479
up and say, when's the last
time you saw her? Yeah, that

1377
01:44:40.319 --> 01:44:42.399
was another thing we were trying to
do. But what the hell? But

1378
01:44:42.479 --> 01:44:45.119
wait a minute, I want to
ask you this. I'm sorry I'm interrupting

1379
01:44:45.119 --> 01:44:49.039
myself and you, but why does
that have anything to do with your child

1380
01:44:49.119 --> 01:44:54.079
support problem? If you're back,
not her? If you're back on child

1381
01:44:54.159 --> 01:44:57.840
support, don't you have to just
pay what's due according to the courts.

1382
01:44:58.119 --> 01:45:00.880
What does she have to do?
Agree to it? Accept it? It

1383
01:45:00.880 --> 01:45:03.840
doesn't sound right. You pay into
the registry, I guess, is what

1384
01:45:03.880 --> 01:45:12.359
I'm saying. When we modified the
child support to cover the arrears, she

1385
01:45:12.560 --> 01:45:17.439
agreed to release all of the interest
from that point forward? Is that in

1386
01:45:17.479 --> 01:45:23.720
writing it is and the state won't
release it until she agrees, until she

1387
01:45:23.800 --> 01:45:29.760
says yes? And how long ago
was that? Fifteen years? Fifteen years

1388
01:45:29.800 --> 01:45:32.439
ago? When did you get caught
up in the rears. Oh it was.

1389
01:45:32.880 --> 01:45:36.000
It was document. It's been almost
twenty years. And then when you

1390
01:45:36.079 --> 01:45:40.000
say that's in writing, how's it
in writing? Where's it in writing?

1391
01:45:40.239 --> 01:45:44.520
Is it on a napkin? No, it's in the court document. Okay,

1392
01:45:44.640 --> 01:45:48.039
So then why it's Wait a minute. If it's in the court document,

1393
01:45:48.159 --> 01:45:54.039
why is it an issue If that's
part of the decree. It's part

1394
01:45:54.119 --> 01:45:59.159
of the adjustment that we made,
is that it says that the interest will

1395
01:45:59.199 --> 01:46:02.039
be waived. It's okay, hold
on, hold on more. I'm going

1396
01:46:02.079 --> 01:46:04.720
to put you on hold one more
time. Kelly. I want you to

1397
01:46:04.720 --> 01:46:10.279
try one more person for me.
You might have to get it from Suzanne

1398
01:46:10.319 --> 01:46:13.760
real quick, but I would like
to get someone at Harris Law Firm,

1399
01:46:14.199 --> 01:46:17.079
someone in their family division. Please. I've got to ask a few questions

1400
01:46:17.119 --> 01:46:20.279
on this. I would like to
help Chris out. Everybody, Hold tight,

1401
01:46:20.720 --> 01:46:25.640
uh, Jane, Andrea, Carolyn. I promise we'll get back to

1402
01:46:25.680 --> 01:46:28.479
you. And Carolyn. I know
I dropped you on that dishwasher, but

1403
01:46:28.560 --> 01:46:30.520
I had to finish that up because
I thought i'd have an expert on But

1404
01:46:30.560 --> 01:46:40.640
I promise you'll be right up by
go with a sure thing Denver's best roofer

1405
01:46:40.800 --> 01:46:46.960
Excel Roofing dot com. You don't
pay a cent until you're content. Time

1406
01:46:46.960 --> 01:46:53.000
for an insurance check up free no
obligation. Comparison call Compass Insurance paying too

1407
01:46:53.039 --> 01:46:57.319
much your coverage at dozens of insurance
companies find out now three O three seven

1408
01:46:57.319 --> 01:47:00.880
to seven to one help. You'll
think you're his only burg when you choose

1409
01:47:00.880 --> 01:47:04.319
Frank durand the real estate Man dot
com to list your home with Remax Alliance

1410
01:47:04.560 --> 01:47:13.039
three oh three nine two zero sixteen
twenty two. All right, three oh

1411
01:47:13.079 --> 01:47:16.159
three seven one three eight two five
five you've been ripped off or taking advantage

1412
01:47:16.199 --> 01:47:19.439
of? Honestly goodness, we want
to help. We're still trying to get

1413
01:47:19.439 --> 01:47:24.359
an expert. You know, it's
like an attorney on Friday. And these

1414
01:47:24.399 --> 01:47:27.279
guys are great, so I mean, you know I do this in Jess,

1415
01:47:27.359 --> 01:47:30.840
but I have learned over the past
fifteen twenty years at the hardest time

1416
01:47:30.880 --> 01:47:34.199
to get an attorney is on Friday. Honest to goodness, you know,

1417
01:47:34.560 --> 01:47:40.159
do your own math. I don't
know. Meantime, when we're trying to

1418
01:47:40.199 --> 01:47:43.680
do that, Chris, I want
to go back to Carolyn. She bought

1419
01:47:43.680 --> 01:47:46.840
a dishwasher. They bought it in
April. It got installed sometime in May.

1420
01:47:47.279 --> 01:47:50.920
She had a problem pretty much right
off the bat. They thought it

1421
01:47:51.000 --> 01:47:56.680
was as simple as a soap dispenser
not opening up, Carolyn, When you

1422
01:47:56.760 --> 01:48:00.800
thought that was the only issue,
was it simply not releasing the soap when

1423
01:48:00.840 --> 01:48:04.239
it was done with the cycle,
the soap was still in there. Yes,

1424
01:48:05.079 --> 01:48:08.520
okay, So what happened? You
called them up? And then what

1425
01:48:08.680 --> 01:48:14.640
happened, Well, we went back
and forth that this repair people would come

1426
01:48:14.680 --> 01:48:18.399
out and they would install another part, and then it wouldn't work and it

1427
01:48:18.399 --> 01:48:23.720
wouldn't run, and now would you
buy it? I bought it at Low's

1428
01:48:23.880 --> 01:48:27.760
and you can return it to Low's
within twenty four hours. But it wasn't

1429
01:48:27.840 --> 01:48:32.640
installed for several days. So we
didn't even know there was a problem before

1430
01:48:32.680 --> 01:48:36.479
we were past the window of returning
it to Low's. And they were say,

1431
01:48:36.920 --> 01:48:41.239
Carolyn, real quick, when you
buy something through Lows, I have

1432
01:48:41.319 --> 01:48:45.279
not done it. Do they?
When you have a problem, like a

1433
01:48:45.319 --> 01:48:48.119
warranty issue, you don't call Loads? Do you call someone else or do

1434
01:48:48.159 --> 01:48:53.800
you call Lose? You call Bosh? You do not? Okay, you

1435
01:48:54.399 --> 01:48:59.279
can reach during the first twenty four
hours. You can call lows and they'll

1436
01:48:59.279 --> 01:49:02.439
take it back. And how many
times have they attempted to repair this issue.

1437
01:49:03.520 --> 01:49:09.039
They have been out four times and
have replaced four different parts. And

1438
01:49:09.319 --> 01:49:16.159
the last time they were there on
June fourteenth, the repair person had the

1439
01:49:16.600 --> 01:49:21.319
Bow's technician on the phone, which
he did on previous occasions as well,

1440
01:49:21.680 --> 01:49:26.479
and they were talking back and forth
to try this, try that, try

1441
01:49:26.520 --> 01:49:29.319
this. So where did they leave
it? Where did it leave off?

1442
01:49:30.840 --> 01:49:35.319
Well, it's not working well.
One of the things that happened in the

1443
01:49:35.399 --> 01:49:41.600
last phone call was that they were
changing various different parts and tweaking this and

1444
01:49:41.640 --> 01:49:45.359
then trying that, and then all
of a sudden it started dumping water out

1445
01:49:45.359 --> 01:49:50.399
in the front door and all over
the floor, wooden floor. And the

1446
01:49:50.760 --> 01:49:56.800
Bo's technician said, well, that
doesn't this unit needs to be replaced.

1447
01:49:57.079 --> 01:50:02.439
Thank god, yes, no,
But then what doesn't have any authority?

1448
01:50:02.720 --> 01:50:10.560
So I called Bose and said not
Bose, Bosh, and said I want

1449
01:50:10.680 --> 01:50:16.640
a replacement, and I got customer
service and customer service answers and they say,

1450
01:50:17.039 --> 01:50:20.600
oh my, I'm so terribly sorry
to hear what's going on. There's

1451
01:50:20.640 --> 01:50:24.319
always the sentence of how sorry,
blah blah blah. So what did they

1452
01:50:24.399 --> 01:50:29.520
end up saying, though they always
say so, what happens will accelerate this.

1453
01:50:29.760 --> 01:50:33.359
I will accelerate this to the committee, and you should expect to hear

1454
01:50:33.399 --> 01:50:38.119
from them by the middle of next
week. And by the middle of next

1455
01:50:38.119 --> 01:50:41.199
week, when I haven't heard from
them, I call again. I got

1456
01:50:41.239 --> 01:50:45.319
here. It's a never ending circle. It's never never ending circle, around

1457
01:50:45.359 --> 01:50:48.520
and around and around. Would go, so let's do this. Hold on,

1458
01:50:48.680 --> 01:50:51.560
just hold on. I get it, I get it. I get

1459
01:50:51.600 --> 01:50:57.119
your frustration. I agree with you
one hundred percent. I would be if

1460
01:50:57.159 --> 01:51:01.159
this was me having a microphone four
hours a day, Monday through Friday,

1461
01:51:02.000 --> 01:51:06.039
I would be screaming about Bosh in
my sleep and on the air. So

1462
01:51:06.159 --> 01:51:11.319
here's what I'd like to do,
Deputy Bo. You're in studio. I

1463
01:51:11.319 --> 01:51:16.159
would like you to call up whatever
information she has with her, okay,

1464
01:51:16.279 --> 01:51:20.000
or get whatever information call up with
her, do a three way call,

1465
01:51:20.520 --> 01:51:26.119
do a lot of pressure about the
show, and basically this there's nothing right

1466
01:51:26.159 --> 01:51:30.199
about this. They can't fix it. Everybody they've sent out without exaggeration,

1467
01:51:30.479 --> 01:51:38.000
Carolyn, how many times have they
been out without exaggeration? They came the

1468
01:51:38.039 --> 01:51:42.920
first time on May fourteenth. I
don't need dates how many times? Four?

1469
01:51:43.720 --> 01:51:47.359
Four times and they still can't fix
it and it's still broke. Company

1470
01:51:48.279 --> 01:51:54.760
is bosh? Was that the same
service company? Yes? Yes, Okay,

1471
01:51:54.840 --> 01:51:58.600
she doesn't have a choice, so
she calls up the manufacture and they

1472
01:51:58.680 --> 01:52:01.800
send out whomever. She has no
choice in the service. Although I do

1473
01:52:01.840 --> 01:52:06.880
see what you're saying. They never
even tried a different company or these actually,

1474
01:52:08.199 --> 01:52:12.399
as far as you know, employees
of Bosch. No, no,

1475
01:52:12.399 --> 01:52:15.600
no, they're not employees. What's
the name of the service company? D

1476
01:52:16.399 --> 01:52:20.520
three? They are excellent and they
have well wait a minute, if they're

1477
01:52:20.560 --> 01:52:24.319
excellent, it would be fixed.
So I don't know if they're excellent.

1478
01:52:24.359 --> 01:52:28.479
I don't know why you would say
that. Well, that's why I'm saying

1479
01:52:28.520 --> 01:52:30.720
I don't think they're excellent. I
mean, I'm not saying they're bad,

1480
01:52:31.000 --> 01:52:34.279
and it possibly could be it.
But if they've been out four times and

1481
01:52:34.319 --> 01:52:41.119
they leave thinking it's working and it's
not working, there's something wrong. Yeah,

1482
01:52:41.159 --> 01:52:45.199
we'll give a car Carolyn. I've
had a dish a bush dishwasher for

1483
01:52:45.239 --> 01:52:47.640
twenty three years. But here's what
I want you to do. Actually,

1484
01:52:47.680 --> 01:52:50.920
the first I want you to call
both of them. You know, I'm

1485
01:52:50.920 --> 01:52:55.359
not saying the service company is no
good. But they've been out four times.

1486
01:52:55.640 --> 01:52:58.840
I mean, put a little pressure
on them. And the reason I

1487
01:52:58.880 --> 01:53:01.800
say that is they're intact. They
can listen to my screaming ass voice every

1488
01:53:01.880 --> 01:53:05.479
day. This thing needs to get
fixed. She paid for it in April.

1489
01:53:05.720 --> 01:53:11.560
She hasn't had a dishwasher that has
worked for over three months and they've

1490
01:53:11.600 --> 01:53:15.439
been out four times. I've got
some ideas for Carolyn, because I know

1491
01:53:15.479 --> 01:53:17.199
a little bit about Bosh. Hey, listen, Carolyn, I have not

1492
01:53:17.359 --> 01:53:24.199
handed bo one that he hasn't solved
yet. Okay, okay. I believe

1493
01:53:24.239 --> 01:53:30.359
that D three has replaced a different
part each time because both suggest Why did

1494
01:53:30.479 --> 01:53:34.319
keep say? Bosh keeps suggesting,
well, try replacing this part, and

1495
01:53:34.359 --> 01:53:41.039
then they send another part out,
and that always a two week process for

1496
01:53:41.119 --> 01:53:44.479
them to order a part. It
gets sent and then they come on a

1497
01:53:44.560 --> 01:53:46.800
certain day to my area of town. Look, Carolyn, I'm not gonna

1498
01:53:46.840 --> 01:53:49.520
I'm not gonna go. I'm not
gonna get tit for tad in here.

1499
01:53:49.520 --> 01:53:54.079
But I want to explain. I
do want to explain this and where I'm

1500
01:53:54.119 --> 01:53:59.359
coming from. If I bring my
car to Kevin at Sheridan Auto Tech,

1501
01:53:59.439 --> 01:54:05.760
because it won't start. And I
get there and Kevin is talking to someone

1502
01:54:05.800 --> 01:54:10.279
at the manufacture. It won't start. And then Kevin says, well,

1503
01:54:10.279 --> 01:54:14.239
we need to install an alternator because
your alternator is no good. And then

1504
01:54:14.359 --> 01:54:19.000
Kevin installs an alternator and I leave
and my car ends up back because my

1505
01:54:19.079 --> 01:54:24.640
car won't start, And this time
Kevin calls somebody and Kevin is told to

1506
01:54:24.640 --> 01:54:28.560
put a starter in, and Kevin
puts a starter in, and then I

1507
01:54:28.760 --> 01:54:31.199
leave and all of a sudden,
my car won't start. Then it happens

1508
01:54:31.239 --> 01:54:35.279
again. Then it happens again.
I am not going to be happy with

1509
01:54:35.399 --> 01:54:40.039
Kevin. A service person, in
my opinion, should be able to come

1510
01:54:40.079 --> 01:54:45.079
out and diagnose what the problem is
in order the part. I don't know

1511
01:54:45.119 --> 01:54:47.680
what this company does. I know
nothing about him, but I can say

1512
01:54:47.680 --> 01:54:54.319
this, they're not diagnosing anything.
They're calling someone at the company to diagnose

1513
01:54:54.359 --> 01:54:58.600
it who's not looking at it.
My point is if they sent out a

1514
01:54:58.800 --> 01:55:02.520
technician that knew what they were looking
at and how to work on it and

1515
01:55:02.560 --> 01:55:05.479
how to fix it, they would
have had it fixed. Kevin, do

1516
01:55:05.560 --> 01:55:09.199
you see any holes in what I'm
saying? No, not at all.

1517
01:55:09.239 --> 01:55:13.960
You gotta take responsibility. You're their
technician. Absolutely so, Deputy Bow and

1518
01:55:14.039 --> 01:55:17.039
I understand they're really nice people,
that is what Carolyn's saying. They're great

1519
01:55:17.079 --> 01:55:20.880
people. They're on their side or
acting like they're on their side. But

1520
01:55:20.920 --> 01:55:26.279
the bottom line is they were put
in charge of diagnosing and fixing it and

1521
01:55:26.319 --> 01:55:29.760
they can't do it. So let's
figure out how to get this poor woman

1522
01:55:29.800 --> 01:55:33.319
either a new dishwasher or get another
company out there that knows what hell they're

1523
01:55:33.319 --> 01:55:36.159
doing. We need a new bow
out there. Yeah, we're gonna call

1524
01:55:36.199 --> 01:55:41.119
the manufacturer and we're gonna call this
service company that you can use it,

1525
01:55:41.079 --> 01:55:44.239
and we're gonna get to the bottom
of it because all in all of Bosh

1526
01:55:44.359 --> 01:55:47.039
is one of the best dishwashers.
Man, Well, you you report back

1527
01:55:47.079 --> 01:55:49.520
on this and I'll tell you what
I mean. I don't mind doing free

1528
01:55:49.520 --> 01:55:54.399
commercials for these guys if they decide
they're not going to replace it or get

1529
01:55:54.399 --> 01:55:58.239
it fixed. I have no problem
doing that. Every single day I sit

1530
01:55:58.279 --> 01:56:01.800
in front of this MICR Jane and
Andrea hold tight. Go with a sure

1531
01:56:01.880 --> 01:56:06.439
thing Denver's best roofer Excel roofing dot
com. You don't pay a cent until

1532
01:56:06.439 --> 01:56:14.039
you're content. Time for an insurance
check up free, no obligation. In

1533
01:56:14.039 --> 01:56:18.359
comparison, call Compass Insurance paying too
much your coverage at dozens of insurance companies

1534
01:56:18.399 --> 01:56:21.880
find out now three all three seven
seven to one help. You'll think you're

1535
01:56:21.880 --> 01:56:26.800
his only customer when you choose Frank
durand the real estate man dot com to

1536
01:56:26.880 --> 01:56:30.600
list your home with Remax Alliance three
oh three nine two zero sixteen twenty two.

1537
01:56:33.399 --> 01:56:35.520
You know, I'm not going to
get on my pulpit right now,

1538
01:56:35.560 --> 01:56:41.159
but I'm sick and tired of these
companies. Uh, just like this service

1539
01:56:41.199 --> 01:56:45.119
company, this dishwasher company. Bosh, I'm done with it. When I

1540
01:56:45.159 --> 01:56:47.479
say we use the power of the
media. You know, Martino's been doing

1541
01:56:47.520 --> 01:56:51.079
that for forty years, and we've
got to do it more and more.

1542
01:56:51.479 --> 01:56:56.800
The power of the media is why
we get results. Folks. Our listeners

1543
01:56:56.840 --> 01:57:00.960
help us out when we give phone
numbers. People listen. Understand, I'm

1544
01:57:00.960 --> 01:57:02.960
not going to use that company.
They don't how to fix anything. People

1545
01:57:03.079 --> 01:57:06.039
get it, and we've just got
to do it more and more. I

1546
01:57:06.079 --> 01:57:10.720
always want to give the business an
opportunity to come on. In fact,

1547
01:57:10.920 --> 01:57:14.439
Kelly, I would like you to
try to call that service company. I

1548
01:57:14.479 --> 01:57:17.199
know Deputy Bow's going to work on
it, but let's get their perspective why

1549
01:57:17.279 --> 01:57:20.920
they've been out four times and it's
still not working. I would like to

1550
01:57:20.960 --> 01:57:25.399
try that by the end of the
show if it's possible. We owe it

1551
01:57:25.439 --> 01:57:29.880
to them. I owe it to
them to give them the opportunity to explain

1552
01:57:29.920 --> 01:57:32.640
why four times out and it's still
not working. I'd like to know that,

1553
01:57:32.880 --> 01:57:36.039
and then we'll find out from Boshuay
they won't replace it. That's what

1554
01:57:36.119 --> 01:57:40.479
I also want to know. But
Deputy Bow will work on that part behind

1555
01:57:40.520 --> 01:57:45.119
the scenes. Now, Jane has
been waiting the longest then Mary and Andrea

1556
01:57:45.479 --> 01:57:48.880
and I do want to point out. I'm not going to point it out

1557
01:57:48.920 --> 01:57:59.399
again, Jane. What's going on? Hey Jane, Jane, she's been

1558
01:57:59.439 --> 01:58:02.039
waiting so much. I'm sorry.
No, you're fine, Jane. You've

1559
01:58:02.079 --> 01:58:05.800
been waiting a long time. I
appreciate that. What is going on with

1560
01:58:05.880 --> 01:58:10.880
hail damage? Well, no,
this is not about hell damage. I

1561
01:58:10.960 --> 01:58:14.199
had a question about that that.
I have also have a question about buying

1562
01:58:14.239 --> 01:58:19.159
us a salvage car. But with
hail damage, do they consider that salvage?

1563
01:58:20.000 --> 01:58:24.039
That's all you had was hail damage. I thought those were not salvage

1564
01:58:24.039 --> 01:58:27.520
cars. Yes, yeah, they
would, it would have a branded title.

1565
01:58:27.600 --> 01:58:30.199
So it's simple as this. Here's
the best way to think about it.

1566
01:58:30.159 --> 01:58:34.439
A car gets a savage title if
it's totaled. Generally speaking, a

1567
01:58:34.520 --> 01:58:41.199
car is totaled when the insurance company
doesn't want to fix it because it'll be

1568
01:58:41.319 --> 01:58:45.279
right around the value of the vehicle
or most likely more the value of the

1569
01:58:45.359 --> 01:58:48.680
vehicle, so therefore they'll title it. Then people have the opportunity to buy

1570
01:58:48.720 --> 01:58:53.239
it back. Is a salvage car, and that's how a lot of them

1571
01:58:53.279 --> 01:58:57.079
come on the market. When it
comes to heal damage, it's it's pretty

1572
01:58:57.119 --> 01:59:00.319
much the same, but it's a
little different. If all you care about

1573
01:59:00.399 --> 01:59:03.000
is getting to or from work,
or it's a farm vehicle or whatever,

1574
01:59:03.439 --> 01:59:09.800
just remember the resale value is really
going to suck on it. Yeah,

1575
01:59:09.880 --> 01:59:12.359
well, I have a question though. That was just one question I had

1576
01:59:12.399 --> 01:59:15.520
because somebody else had told me that
they that it was because I've had hell

1577
01:59:15.600 --> 01:59:18.800
damage on a car before and it
wasn't totaled though, so I guess that's

1578
01:59:18.800 --> 01:59:24.159
why mine never had a salvage title. But I'm looking at the buying other

1579
01:59:24.239 --> 01:59:28.000
cars now, so I just made
a car another car and a lot of

1580
01:59:28.000 --> 01:59:31.920
times I'm seeing that they they are
salvage cars, and I'm wondering, is

1581
01:59:32.000 --> 01:59:39.079
that a salvage car. There is
I'm gonna let Kevin chime into, but

1582
01:59:39.159 --> 01:59:44.039
there is a shop, or I
should say, a huge dealership. I

1583
01:59:44.119 --> 01:59:46.079
believe it's up North. I think
they have multiple ones, that's all.

1584
01:59:46.079 --> 01:59:49.520
They always salvage cars, and they
do it. I'll tell you what,

1585
01:59:49.600 --> 01:59:54.640
They've been doing it for so long. They buy salvage vehicles and they restore

1586
01:59:54.680 --> 01:59:58.079
them or they fix them properly.
They get signed off by the state,

1587
01:59:58.520 --> 02:00:02.960
they go through everything and basically get
a rebranded title on them. And I

1588
02:00:03.000 --> 02:00:06.079
believe it or not, as long
as they've been in business, I have

1589
02:00:06.159 --> 02:00:10.880
never had a complaint on them.
And I mean they sell more cars than

1590
02:00:10.960 --> 02:00:15.920
probably most dealerships ever do. So
my point is, if it's done properly,

1591
02:00:15.119 --> 02:00:17.840
that's the ken. Yeah, that's
it, that's the key, and

1592
02:00:17.920 --> 02:00:25.199
you're getting the value. I wouldn't
buy a salvage car from a shade tree

1593
02:00:25.319 --> 02:00:29.760
mechanic that makes a living off of
it. I simply wouldn't. Not saying

1594
02:00:29.800 --> 02:00:32.199
they do a bad deal, but
I would look at one through a company

1595
02:00:32.319 --> 02:00:35.840
like that where that's what they do, and that's how they make money,

1596
02:00:36.000 --> 02:00:41.520
and they don't have any complaints,
and you're buying it for the correct value.

1597
02:00:44.399 --> 02:00:46.239
Yeah, and how do you know
that. I've gone online to try

1598
02:00:46.279 --> 02:00:49.840
and look up how much a car
is, and every time they ask me,

1599
02:00:50.199 --> 02:00:54.359
what's the bin number? Well,
I just want to know, you

1600
02:00:54.359 --> 02:00:57.399
know, the how much it's going
to cost. I don't have the bin

1601
02:00:57.560 --> 02:01:01.479
number of every car I look at. You should because that that is a

1602
02:01:01.560 --> 02:01:05.199
very important part of purchasing a car. Now, and let me tell you

1603
02:01:05.239 --> 02:01:08.720
why. Well, yeah, I
might just kind of purchase it, but

1604
02:01:08.760 --> 02:01:13.439
I'm just trying to get an idea, an idea of what I don't understand

1605
02:01:13.479 --> 02:01:16.159
your question, So an idea,
for example, to know how to value

1606
02:01:16.159 --> 02:01:19.399
a salvage car. How do you
know you're getting a good deal? Well,

1607
02:01:19.439 --> 02:01:23.399
I don't know how you would value
it without having someone look at it

1608
02:01:23.479 --> 02:01:26.039
and tell you how much it's going
to be to fix it or it's already

1609
02:01:26.039 --> 02:01:28.880
fixed though, and you buy it, how do you know you're paying a

1610
02:01:28.920 --> 02:01:31.560
good pricing, you're not overpaying?
Well, okay, I'll tell you what

1611
02:01:32.279 --> 02:01:40.159
you look at. How much a
normal one and unsalvaged and unbranded car I'd

1612
02:01:40.159 --> 02:01:44.399
go to KBB. Okay, I
go to I'd go to KBB dot com

1613
02:01:44.520 --> 02:01:46.720
and you can choose your make,
model and put in mileage, so you

1614
02:01:46.760 --> 02:01:53.800
could go twenty eighteen Honda Accord with
these options or standard options, and then

1615
02:01:53.880 --> 02:01:57.399
boom, it's going to tell you
the average price of what that sells for

1616
02:01:57.680 --> 02:02:00.560
at a dealership, what it also
sells or a wholesale, and what it

1617
02:02:00.680 --> 02:02:05.159
sells for if you're selling it directly
to somebody else. I don't know why,

1618
02:02:05.199 --> 02:02:09.279
but I'm put in trouble doing that
on that KBB. I've done that

1619
02:02:09.319 --> 02:02:12.359
for years, just so last two
times I've tried to do it, it

1620
02:02:12.439 --> 02:02:15.119
always asks me, what's the you
know? Do I want to sell it?

1621
02:02:15.159 --> 02:02:17.520
Do I want to trade it?
No? No, no, no

1622
02:02:17.520 --> 02:02:20.720
no no. I know what you're
saying. No, listen, listen.

1623
02:02:20.760 --> 02:02:24.640
I know what you're saying, Jane. I do know what you're saying.

1624
02:02:25.520 --> 02:02:30.319
If you really look at the questions, what you want to know is what

1625
02:02:30.520 --> 02:02:35.199
is my car's value. That's what
you choose on KBB dot com. And

1626
02:02:35.239 --> 02:02:39.760
then you don't want to enter the
fin number. You want to pick out

1627
02:02:39.800 --> 02:02:44.880
the year, make, model in
mileage. Then you'll get to the information

1628
02:02:44.960 --> 02:02:48.520
you want yes, I agree.
They ask you every other question to try

1629
02:02:48.560 --> 02:02:53.119
to sell you a product, which
is either for you to list a car

1630
02:02:53.239 --> 02:02:56.319
you have for sale or to show
you cars like that a for sale.

1631
02:02:56.479 --> 02:02:59.319
You don't want any of that.
You're just getting caught up in the fluff.

1632
02:03:00.359 --> 02:03:03.520
Okay, that's an eager thank you
very much, appreciation. You're welcome.

1633
02:03:03.800 --> 02:03:08.479
Now, I wish I knew the
name of that that salvage car.

1634
02:03:08.520 --> 02:03:12.520
But let's say there's two salvage cars, Kevin, I want your opinion on

1635
02:03:12.600 --> 02:03:17.600
this. Let's take a twenty twenty
four f one fifty say mileage. You

1636
02:03:17.600 --> 02:03:23.319
know, roughly the same one was
salvaged and properly I'll say that again,

1637
02:03:23.880 --> 02:03:29.199
properly rebuilt, everything done perfect,
and the other isn't. What do you

1638
02:03:29.279 --> 02:03:32.319
think the difference on that value should
be? Because really, I think that's

1639
02:03:32.359 --> 02:03:35.199
what her question was. Sure,
I don't know, what do you think?

1640
02:03:35.560 --> 02:03:39.279
Yeah, that's a tough one.
You got to take into consideration.

1641
02:03:39.399 --> 02:03:43.159
Flood damage too. I would never
touch a flood damage car that was repaired.

1642
02:03:43.720 --> 02:03:46.720
Yeah, that's crazy. Hey,
Andrea, bring her up real quick,

1643
02:03:47.399 --> 02:03:51.279
Andrea, I want to know,
really quick, what's going on with

1644
02:03:51.439 --> 02:03:58.640
your your neighbor. Yes, we
buy six acres out of an investment,

1645
02:03:58.840 --> 02:04:04.880
and our neighbor is a treatment center. He decided to plow a road end

1646
02:04:04.880 --> 02:04:12.079
to end middle of the six acres
to make an obstacle course for his patients.

1647
02:04:12.319 --> 02:04:15.479
And his claim is that he thought
it was his land. The catcher

1648
02:04:15.760 --> 02:04:18.720
is last year we bought it.
He came to us an ass us if

1649
02:04:18.720 --> 02:04:23.439
we were ever interested in spelling it. Andrea, you just brought up something

1650
02:04:23.520 --> 02:04:27.600
this show. This is what this
show's about. Unfortunately, we are going

1651
02:04:27.640 --> 02:04:30.319
to run out of time big time. So I've got to take a break,

1652
02:04:30.359 --> 02:04:32.720
and I'm gonna be straight with you. I'm not gonna have enough,

1653
02:04:33.199 --> 02:04:36.520
nearly enough time to talk to you
today about it. We're gonna call you

1654
02:04:36.600 --> 02:04:41.840
back first thing Monday. We're gonna
get Dan McKenzie or I'm sorry, not

1655
02:04:41.920 --> 02:04:46.760
mackenzie. Who's our I can't think
of our real estate attorney, Brad O'Brien.

1656
02:04:46.840 --> 02:04:50.359
She's had a brain fart. We're
gonna get Brad O'Brien on to give

1657
02:04:50.399 --> 02:04:56.880
advice on the phone with you.
And then Martino has done so many neighborhoods

1658
02:04:56.960 --> 02:05:00.199
in developments. I guarantee between the
two of them, we're going to get

1659
02:05:00.199 --> 02:05:04.920
this figured out for you, at
least where you stand. So let's get

1660
02:05:04.960 --> 02:05:09.520
this break, and then Chris and
Mary I basically got to tell you the

1661
02:05:09.520 --> 02:05:12.199
same thing. We're gonna have to
pick you up Monday, but hold on.

1662
02:05:12.319 --> 02:05:14.039
We will be back right after this