WEBVTT 1 00:00:05.200 --> 00:00:14.599 Ripped news. You needed that who you don't have to come running sustass as 2 00:00:14.679 --> 00:00:21.679 we can show. Shooter's gonna help come. Man, this is the Troubleshooter 3 00:00:21.800 --> 00:00:27.239 Show. No Toohn Martinez. Welcome, Welcome to the show, the only 4 00:00:27.280 --> 00:00:30.800 show of it's kind. You know that we talked about everything, and my 5 00:00:30.920 --> 00:00:35.560 goodness, it would not be good if I didn't start out by saying, 6 00:00:35.799 --> 00:00:40.719 holy crap, did you see that crap show last night? My goodness, 7 00:00:40.799 --> 00:00:44.679 I cannot believe that man is running the country right now, Joe Biden. 8 00:00:45.039 --> 00:00:50.320 That had to be the worst performance that anybody has ever done in a debate, 9 00:00:50.840 --> 00:00:55.039 including myself in middle school. I have never seen anything like it. 10 00:00:55.359 --> 00:00:59.359 I couldn't understand some of the sentences he was trying to put together. And 11 00:00:59.399 --> 00:01:03.560 I know there's people right now going this is a consumer show. You shouldn't 12 00:01:03.560 --> 00:01:07.840 be talking. Listen. If there's not a bigger consumer problem than that man 13 00:01:07.319 --> 00:01:11.200 in the White House, I don't know what is Imagine if we got attacked 14 00:01:11.280 --> 00:01:15.439 right now now. Granted we're probably not going to get attacked, but my 15 00:01:15.599 --> 00:01:19.319 goodness, this man he can't do anything. I've never seen anything like it. 16 00:01:19.519 --> 00:01:23.519 We all knew he was bad. Did we know he was that bad. 17 00:01:23.959 --> 00:01:30.200 I mean, this is absolutely incredible. This man, this man, 18 00:01:30.359 --> 00:01:34.280 Joe Biden, is running our country right now. My mouth kept dropping last 19 00:01:34.359 --> 00:01:38.040 night. I didn't want to see him do good, but my god, 20 00:01:38.120 --> 00:01:42.840 I didn't realize he was that bad. We've heard it, we've seen it. 21 00:01:42.959 --> 00:01:49.200 We were told they were deep fakes or cheap fakes or whatever they're calling 22 00:01:49.319 --> 00:01:52.799 them these days, But my goodness, I have never seen anything like it. 23 00:01:53.319 --> 00:01:57.480 This man has his finger on the button. Actually he doesn't. I'm 24 00:01:57.519 --> 00:02:02.519 really curious who is making the decision to send money to other countries right now? 25 00:02:04.000 --> 00:02:07.640 Who's deciding what weapons we send where? It's not him, There's no 26 00:02:07.719 --> 00:02:13.120 way it can be him. I'm absolutely amazed this man is running for president 27 00:02:13.400 --> 00:02:16.800 and anybody, I don't care if you're a a never Trumper, I don't 28 00:02:16.840 --> 00:02:22.039 care if you're the lefty of left. My god, the man is also 29 00:02:22.159 --> 00:02:24.680 You might like some of his policies and what he's trying to get done, 30 00:02:24.879 --> 00:02:29.719 But more importantly, he's a commander in chief. And this guy can't string 31 00:02:29.759 --> 00:02:34.039 a sentence together. Now, is it just me? Honest to goodness, 32 00:02:34.199 --> 00:02:38.520 is it just me? Buck saw that Buck? Every news outlet, even 33 00:02:38.680 --> 00:02:45.599 CNN, every Democratic outlet has said that it was a dissessor depity doc. 34 00:02:46.080 --> 00:02:49.599 I can't believe it. Did you watch it in its entirety? I like 35 00:02:49.639 --> 00:02:53.599 a train wreck. I watched the first forty five minutes and then it became 36 00:02:53.919 --> 00:02:58.039 too painful to watch. Biden. I felt so sorry for the guy. 37 00:02:58.520 --> 00:03:01.360 You know what, that is a problem right there. I can't imagine anybody 38 00:03:01.400 --> 00:03:05.960 would give a commander in chief pity a pity vote. I mean, it 39 00:03:06.039 --> 00:03:08.080 was absolutely crazy. Hey, by the way, it is car Day. 40 00:03:08.120 --> 00:03:12.960 I want to I want to throw the phone number out there. I had 41 00:03:12.960 --> 00:03:15.360 to open up with that. We solve problems, answer questions, and take 42 00:03:15.400 --> 00:03:21.039 complaints. We deal with consumer issues to the tune of over three hundred million 43 00:03:21.240 --> 00:03:27.000 dollars in cash, merchandise exchanges and refunds directly due to this show. I 44 00:03:27.000 --> 00:03:30.000 mean, think about that, A forty plus year show on the air helping 45 00:03:30.080 --> 00:03:35.080 consumers for free. And I've got an update I'm going to talk about in 46 00:03:35.120 --> 00:03:40.000 a little bit that is so incredible that you're just not gonna believe it. 47 00:03:40.039 --> 00:03:43.960 If you heard the original call, and I'll go into it in a little 48 00:03:44.000 --> 00:03:46.960 bit, You're not gonna believe what we got done. For this guy and 49 00:03:47.159 --> 00:03:52.560 how inept a certain dealership is, and I'm going to point out how bad 50 00:03:52.680 --> 00:03:58.080 they are. I cannot believe how bad, how bad this Dodge dealership is. 51 00:03:58.639 --> 00:04:03.400 It's amazing me in a small nutshell. They told him he needed a 52 00:04:03.479 --> 00:04:09.159 new engine. Then they flagged his truck so he had no warranty. It 53 00:04:09.280 --> 00:04:14.520 was a twenty twenty three with like twenty thousand miles thirty five hundred diesel. 54 00:04:14.960 --> 00:04:19.000 They said it's not under warranty because of your neglect. There's only three courts 55 00:04:19.000 --> 00:04:24.240 of oil in it, and you burned out your engine, so they flagged 56 00:04:24.279 --> 00:04:28.040 it in the warranty system for Dodge, so he couldn't even bring it anywhere 57 00:04:28.040 --> 00:04:31.959 else. For a second opinion, when you hear what actually happened, it's 58 00:04:32.160 --> 00:04:36.399 mind blowing. You're not gonna believe how bad the stealership is. In fact, 59 00:04:36.480 --> 00:04:42.279 in my opinion, they're crooks. One hundred percent crooks. That's my 60 00:04:42.399 --> 00:04:46.439 opinion. But I'm telling you it's a bad, bad deal. Now it 61 00:04:46.480 --> 00:04:48.240 is car day, Jeff Vic, how are you doing? I see you're 62 00:04:48.279 --> 00:04:51.240 there in the mothership. I'll still short fight and ugly Mark. I don't 63 00:04:51.279 --> 00:04:59.319 change much man. Rod Greer with JFR Cars, Jeff VIC Transmissions Denver dot 64 00:04:59.360 --> 00:05:02.600 Com or of of course Camera Transmission. And then we've got a new referral 65 00:05:02.639 --> 00:05:05.680 list member. When we get a new members signed up, we usually bring 66 00:05:05.759 --> 00:05:12.759 them in on different days. And of course they are Action Automotive Service and 67 00:05:12.959 --> 00:05:16.160 Griffin Ash is a representative. Hey Griffin, what do you do down there? 68 00:05:16.199 --> 00:05:21.160 What is your role at Action Automotive Service in Colorado Springs? Yeah, 69 00:05:21.160 --> 00:05:26.639 I'm the shop foreman and we do it all over there. What do you 70 00:05:26.680 --> 00:05:29.519 do? I mean, you do what oil changes, break jobs? You 71 00:05:29.519 --> 00:05:32.920 guys rebuild engines? What do you do? Yeah, so we do your 72 00:05:33.000 --> 00:05:36.920 regular automotive maintenance, oil changes breaks. Right now, we've got a nineteen 73 00:05:38.000 --> 00:05:42.000 sixty eight cougar in there that we converted to fuel injection. We've got a 74 00:05:42.040 --> 00:05:46.120 sixty eight charger in there that we just did some tune up work on. 75 00:05:46.199 --> 00:05:48.639 It was in a storage container for twenty years. Wow. Yeah, we 76 00:05:49.079 --> 00:05:53.199 brings up a question any of you jump in here. But when you have 77 00:05:53.279 --> 00:05:57.600 a vehicle that's sat for twenty years, doesn't all the rubber go bad? 78 00:05:57.639 --> 00:06:00.959 And I don't mean just the tires, I mean like little rings for the 79 00:06:00.000 --> 00:06:04.319 air conditioner. I mean what happens when something literally sits for twenty years. 80 00:06:04.319 --> 00:06:09.279 Guys, we went ahead and replaced the gas tank in it, put a 81 00:06:09.319 --> 00:06:15.600 new carbon it, and replace the break hoses. Wow. Yeah, right. 82 00:06:15.639 --> 00:06:18.759 There will be things that come down pike, you know, just you 83 00:06:18.759 --> 00:06:21.079 know, you'll notice a little leaks, so you're gonna have to address coming 84 00:06:21.120 --> 00:06:24.920 down. You're gonna have little quarks as you're gonna have to address for a 85 00:06:24.920 --> 00:06:28.199 little while before that thing's fully back up to speed. All right, listen, 86 00:06:28.240 --> 00:06:30.480 I'd be crazy not to ask you, guys this. And Anthony's got 87 00:06:30.480 --> 00:06:33.879 an issue with a repossession. We got a problem with the contractor. By 88 00:06:33.959 --> 00:06:38.959 the way, if you've been ripped off for taking advantage of three zero three 89 00:06:39.000 --> 00:06:43.560 seven one three A two five five three zero three seven one three talk, 90 00:06:43.639 --> 00:06:46.959 don't forget three oh three. Martino works on and off the air. You 91 00:06:46.959 --> 00:06:49.920 can always email us to help at troubleshooter dot com. But guys, we 92 00:06:49.959 --> 00:06:54.040 already heard from Deputy Doc. What did you make Jeff Viake? What did 93 00:06:54.079 --> 00:06:56.800 you make of that debate? Did you watch it? Yeah? No, 94 00:06:56.879 --> 00:07:00.399 I think the biggest thing was that Trump contained himself, you know, knack 95 00:07:00.480 --> 00:07:03.680 like an adolescent, you know, So he came across pretty good. When 96 00:07:04.079 --> 00:07:09.560 Biden it was his to lose. Ugh, I mean, it's pretty sad. 97 00:07:09.600 --> 00:07:12.439 I started thinking, this guy forget about his hands on the button. 98 00:07:12.480 --> 00:07:15.360 That goes a little crazy. Although it's true. I start thinking the decisions 99 00:07:15.920 --> 00:07:20.439 aid right now behind closed doors. I want to know who's making them. 100 00:07:20.480 --> 00:07:24.480 I mean, is it his wife? I mean, someone's got to be 101 00:07:24.480 --> 00:07:28.639 making them. That guy, I swear I've never At one point they were 102 00:07:28.680 --> 00:07:32.759 talking about I think abortion, and then it went in. He started rambling 103 00:07:32.839 --> 00:07:38.800 about the border and one of the girls he got killed, and then all 104 00:07:38.800 --> 00:07:41.600 of a sudden it turned into something I don't even know what he was saying. 105 00:07:41.800 --> 00:07:45.800 He said, all these people get raped by their brothers and sisters and 106 00:07:45.839 --> 00:07:49.319 their mother or something. I literally had no idea. At one point Trump 107 00:07:49.360 --> 00:07:53.759 looked over they asked him to respond. He goes, I have no idea 108 00:07:53.759 --> 00:07:56.319 what he said. But he did it with dignity, didn't he. I 109 00:07:56.360 --> 00:07:59.720 mean, he actually did it without, you know, calling the guy out 110 00:07:59.720 --> 00:08:03.560 for falling on his face. Rod Greer, what'd you think, man? 111 00:08:05.000 --> 00:08:09.040 I kind of feel the same way. It was kind of embarrassing and sad. 112 00:08:09.800 --> 00:08:13.879 You know. I was thinking about the wife, Biden wife and I 113 00:08:13.879 --> 00:08:18.680 think, man, why would you let your husband get up there and not 114 00:08:18.759 --> 00:08:24.000 protect him? You know, I think what was amazing is my understanding is 115 00:08:24.040 --> 00:08:28.920 he had sixteen people for the last week, had him locked up at Camp 116 00:08:28.000 --> 00:08:33.159 David or someplace, some airport hangar or wherever. They had him for a 117 00:08:33.279 --> 00:08:37.480 week's straight. All he did was practice for a week straight. My god, 118 00:08:37.679 --> 00:08:41.120 imagine if he didn't practice. I don't think he would have woke up. 119 00:08:41.399 --> 00:08:46.000 It's really sad. It's really sad. Griffin, you got an opinion 120 00:08:46.039 --> 00:08:48.399 on it. You're new to the show. Occasionally I'll ask stuff like that 121 00:08:48.559 --> 00:08:54.440 of you. Yeah, my understanding was that there was a two minute delay 122 00:08:54.000 --> 00:09:00.320 on it, so we may not have even seen the worst of your conspiracy. 123 00:09:00.480 --> 00:09:05.360 Come on, that's what I understood. I think that's conspiracy. Man. 124 00:09:05.480 --> 00:09:07.440 I don't know if I'm sure there was some form of delay, but 125 00:09:07.480 --> 00:09:11.480 I will say this. I will definitely say this, and I can't believe 126 00:09:11.519 --> 00:09:13.840 I'm saying it. CNN. I thought did a great job, you know. 127 00:09:15.000 --> 00:09:18.279 I think they slammed it a little, a little towards Biden, but 128 00:09:18.360 --> 00:09:20.840 honestly, I think they did a great job, and I'm I was pretty 129 00:09:20.879 --> 00:09:26.799 impressed by that. Why I think the questions were good, were pretty reasonable. 130 00:09:26.080 --> 00:09:28.799 They were I sort of got I thought they were gonna just start out 131 00:09:28.799 --> 00:09:33.240 with abortion and then go drake directly into January sixth. Oh. By the 132 00:09:33.240 --> 00:09:39.960 way, Supreme Court today guys said that the charges, some of the charges 133 00:09:39.000 --> 00:09:43.679 they brought up against Trump won't apply not only to him, but to like 134 00:09:43.720 --> 00:09:46.080 one hundred and fifty or two hundred other people, some of which that are 135 00:09:46.080 --> 00:09:50.840 in jail right now. You know, these people are so corrupt in office 136 00:09:50.919 --> 00:09:54.159 right now. I just can't get over it. I, honest to God, 137 00:09:54.240 --> 00:09:58.039 can't believe how corrupt this society's coming from. And I'm not gonna say 138 00:09:58.039 --> 00:10:01.759 it's just on the last I mean, we have mayors occasionally that have cash 139 00:10:01.799 --> 00:10:05.519 and crack in their freezers, you name it. It's happened. It's on 140 00:10:05.679 --> 00:10:09.720 both sides. We need to take this country back. But now now I'm 141 00:10:09.720 --> 00:10:13.639 going to do this. Let's go to Anthony. Anthony, you got a 142 00:10:13.679 --> 00:10:18.320 problem with repossession. Tell me your car was taken back. What happened, 143 00:10:18.320 --> 00:10:22.080 Anthony? Okay, Well, what happened is no excuse. I've been back 144 00:10:22.159 --> 00:10:26.720 and forth in the hospital my diabetes and some caesars. I've been having if 145 00:10:26.720 --> 00:10:30.600 I haven't worked, like said, and fine, but I do have I 146 00:10:30.840 --> 00:10:33.720 have saving I have a credit cards and all that. So I had missed 147 00:10:33.759 --> 00:10:37.399 one payment, just one, and when he got to the second payment, 148 00:10:39.120 --> 00:10:41.840 we didn't get a we got called, we didn't get like a letter. 149 00:10:41.919 --> 00:10:43.519 Then they're going to repossess anything. If I had woken up, my daughter 150 00:10:43.559 --> 00:10:46.559 says, there's someone towing your truck. Hey, Anthony, I'm a little 151 00:10:46.639 --> 00:10:50.120 confused. Hold on, I'm confused. On one thing. You said you 152 00:10:50.200 --> 00:10:52.879 missed one payment, but then you went on to say then the second payment. 153 00:10:52.960 --> 00:10:58.000 So did you end up literally missing that second payment and they repot it 154 00:10:58.039 --> 00:11:00.639 like right then and there, right right, I said, in there, 155 00:11:00.720 --> 00:11:03.200 yes, And they said we could do a reinstatement, which I said, 156 00:11:03.200 --> 00:11:05.600 I'd never been in this problem before. And they were like, okay, 157 00:11:05.679 --> 00:11:07.919 we could. You have to pay the full price of the car now, 158 00:11:07.919 --> 00:11:11.600 which is thirty seven thousand, And I was like, well, my payments 159 00:11:11.600 --> 00:11:13.519 for only four eighty. I could make false the payments right now. I 160 00:11:13.519 --> 00:11:16.480 could make a third payment, and I could pay the poh and fee, 161 00:11:16.600 --> 00:11:20.120 And she goes, okay, well do all this stuff you need to send 162 00:11:20.159 --> 00:11:22.360 me your I had to send them a proof of in turn for the car 163 00:11:22.799 --> 00:11:26.480 where I live. So how much was the total they told you to pay 164 00:11:26.519 --> 00:11:31.320 to get caught up a real statement to They say, I couldn't do nothing 165 00:11:31.320 --> 00:11:35.279 if it's a reinstatement. They said I would have to make the two payments 166 00:11:35.279 --> 00:11:37.320 and the toke trust see, which I was happy. I was like, 167 00:11:37.320 --> 00:11:39.879 well, this is gonna work out. Okay, So what's the problem. 168 00:11:39.919 --> 00:11:41.879 You were happy with that, but something didn't go right? What happened? 169 00:11:43.679 --> 00:11:46.480 Yeah? I feel we're trying to figure out, you know, like I 170 00:11:46.519 --> 00:11:48.679 said, nine, excuse my daughter. I know she was like before on 171 00:11:48.960 --> 00:11:54.120 like two payments, three payments, and they worked, Antony, please please 172 00:11:54.159 --> 00:11:56.399 help me. Hold on, let me ask this in a different way. 173 00:11:56.120 --> 00:12:00.600 Okay, they told you yes or no. They told you to make the 174 00:12:00.720 --> 00:12:03.519 two payments, plus you'd pay for the REPO fees. Is that correct? 175 00:12:05.519 --> 00:12:07.480 Yes? But they said i'd have to see if I got reinstated before that 176 00:12:07.600 --> 00:12:09.960 happened. Okay, So before that's okay? And I had to send them 177 00:12:09.960 --> 00:12:15.320 all this stuff. Yeah, so we send them all this stuff besides proof 178 00:12:15.399 --> 00:12:18.000 of insurance? What other stuff like proof of a job. Are they trying 179 00:12:18.080 --> 00:12:22.320 to get you another loan? What are they trying to do. Yeah, 180 00:12:22.600 --> 00:12:24.159 that's what I think they're trying to do. They were type of after I 181 00:12:24.240 --> 00:12:28.480 send them everything. We gave them everything, the insurance for the car, 182 00:12:28.720 --> 00:12:31.600 like rids, three references, We gave them a public service. But we 183 00:12:31.639 --> 00:12:33.399 get them everything they asked for. I called them fifteen minutes later, and 184 00:12:33.440 --> 00:12:37.039 I got a call back and goes, yeah, we looked over your your 185 00:12:37.120 --> 00:12:41.120 request and we denied it. And I go, why is it denial? 186 00:12:41.240 --> 00:12:43.240 What did they deny it based upon? What did they tell you? They 187 00:12:43.799 --> 00:12:48.679 told my wife that it wasn't it was not enough funds and I and I 188 00:12:48.799 --> 00:12:52.679 send them like my bank payment, which I have like a couple grand in 189 00:12:52.720 --> 00:12:54.879 there, and I wait, wait, Anthony, not enough funds In other 190 00:12:54.960 --> 00:13:00.000 words, you don't make enough cash flow or enough per month to actually quality 191 00:13:00.120 --> 00:13:03.200 five for a new loan. Yeah, and I was already yes, And 192 00:13:03.279 --> 00:13:05.519 I was already you know, and we make more money now? Actually, 193 00:13:05.679 --> 00:13:11.159 figure mind, how much did you owe on this vehicle? Thirty thirty one 194 00:13:11.240 --> 00:13:18.159 thousand, and what's it worth? I'm trying to figure out why they won't 195 00:13:18.200 --> 00:13:20.840 accept your money. Do you have a lot of equity in this? And 196 00:13:20.000 --> 00:13:24.120 they decided they're gonna just take it and sell it. I mean, what, 197 00:13:24.320 --> 00:13:26.720 what do you think's happening? I think what's happening now? And I 198 00:13:26.799 --> 00:13:31.279 just might sound a little weird, but I was thinking the lady that was 199 00:13:31.399 --> 00:13:35.519 helping us, because they said when they auction these cars off that they come 200 00:13:35.600 --> 00:13:39.559 back for me for whatever. If they auction for like their deficiency. But 201 00:13:39.639 --> 00:13:43.240 if they don't think you can make payments, my god, they don't think 202 00:13:43.360 --> 00:13:46.679 you're gonna you're gonna be able to pay off the vehicle or go after you 203 00:13:46.799 --> 00:13:50.720 for the deficiency. But hold on a second, let's take a quick break, 204 00:13:50.799 --> 00:13:54.279 come back and analyze this a little more. I got to figure exactly 205 00:13:54.360 --> 00:14:03.840 where it's at and who to put on it. Go with a sure thing 206 00:14:03.000 --> 00:14:07.399 Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're 207 00:14:07.480 --> 00:14:16.919 content. Time for an insurance checkup, free no obligation comparison call Compass Insurance 208 00:14:16.120 --> 00:14:20.240 paying too much your coverage at dozens of insurance companies find out now three all 209 00:14:20.320 --> 00:14:24.960 three seven to seven to one help. You'll think you're his only customer when 210 00:14:24.000 --> 00:14:28.679 you choose Frank durand the Real estate Man dot com to list your home with 211 00:14:28.840 --> 00:14:35.440 Remax Alliance three All three nine two zero sixteen twenty two. Frank Durand the 212 00:14:35.679 --> 00:14:41.679 real estate Man. You want the best realtor in Colorado who sells more homes 213 00:14:41.000 --> 00:14:46.720 than anybody else Denver Metro for more money, you want to check out Frank 214 00:14:46.840 --> 00:14:52.080 Durand homes dot com. I have personally used Frank numerous times, and every 215 00:14:52.200 --> 00:14:54.399 single time he has done such a bang up job. It's crazy, and 216 00:14:54.480 --> 00:14:58.639 he's one of the nicest guys in the world, but he's a sneaker. 217 00:14:58.080 --> 00:15:01.399 And what I mean by that that is he sneaks up on who he's negotiating 218 00:15:01.600 --> 00:15:05.279 with and just beats the heck out of them, simple as that. Frank 219 00:15:05.320 --> 00:15:09.879 Duranholmes dot com. I want to go back to Anthony. Anthony's vehicle. 220 00:15:09.279 --> 00:15:13.840 He missed one payment, missed the second payment, and then they repote it 221 00:15:13.960 --> 00:15:16.720 Anthony. What I want to understand right now is where does it sit. 222 00:15:16.039 --> 00:15:20.879 Are they simply saying we're not going to give you the vehicle back because we're 223 00:15:20.919 --> 00:15:24.080 afraid you're not going to pay us anymore. Yeah, Yeah, that's basically 224 00:15:24.200 --> 00:15:28.600 how I feel it is, Well, it doesn't matter how you feel, 225 00:15:28.720 --> 00:15:31.399 is that? Is that what they're saying that's exactly what. Okay, hold 226 00:15:31.440 --> 00:15:35.799 on now, Rod Greer with JFR cars, you guys sell cars. I 227 00:15:35.840 --> 00:15:39.879 don't know if you hold paper, Rod, I don't know if JFR actually 228 00:15:41.039 --> 00:15:43.440 does in house loans, nor do we really care. Well, okay, 229 00:15:43.879 --> 00:15:48.399 let me ask you this. Not that you guys would repo a vehicle after 230 00:15:48.519 --> 00:15:52.919 two payments, but if you wanted to, what does a typical agreement say 231 00:15:54.360 --> 00:15:56.279 when someone buys a car with a loan? I don't care if it's a 232 00:15:56.360 --> 00:16:00.320 credit union or you guys, what have you seen when can they repoe it? 233 00:16:00.600 --> 00:16:04.919 I would guess they could repoe it after two mispayments without blake and maybe 234 00:16:06.000 --> 00:16:11.879 even one mispack. I think you can actually repo after a month's time because 235 00:16:11.879 --> 00:16:15.840 you brought the contract. Yeah, that's it. And that's what I'm afraid 236 00:16:15.960 --> 00:16:19.879 is going on with Anthony. Anthony, what kind of vehicle is this? 237 00:16:21.960 --> 00:16:30.759 It is a Stinger, Hondai's Stinger yet twenty nineteen stinger, and you owe 238 00:16:30.879 --> 00:16:34.559 thirty thousand on it. Yeah. I don't think it's worth They might have 239 00:16:34.639 --> 00:16:37.480 done you, Honest to god, they might have done you a favor. 240 00:16:37.559 --> 00:16:41.559 I mean, hold on a second, Rod, is that a twin turbo. 241 00:16:41.799 --> 00:16:45.200 Yes, okay, so you got the it with the top of the 242 00:16:45.240 --> 00:16:48.480 line, so it might be about right there. But oh he's got the 243 00:16:48.559 --> 00:16:52.840 mag Daddy. Yeah, he has the race one and they don't and they 244 00:16:52.919 --> 00:16:56.519 don't make those. I guess they're making the kids they were too much for 245 00:16:56.600 --> 00:16:59.519 what theyreund They don't make them no money. Are you able to get a 246 00:16:59.600 --> 00:17:04.799 close and refinance through that? Because my god, I can barely hear you. 247 00:17:04.920 --> 00:17:10.599 You sound like Biden mumbling Okay, I'm sorry, I'm actually I'm actually 248 00:17:10.680 --> 00:17:12.599 on my way in the car because they're gonna let us get this stuff out 249 00:17:12.599 --> 00:17:17.480 of it trunk as it drunk and the middleton. Oh wait a minute, 250 00:17:17.519 --> 00:17:21.640 you're on your way to your car. Yeah, yeah, they let me 251 00:17:21.759 --> 00:17:22.720 talk to one of them. When are you gonna be there? Let me 252 00:17:22.799 --> 00:17:26.559 talk to one of these guys. I mean, if you did you already 253 00:17:26.599 --> 00:17:29.640 make those two payments or no, they're not even taking Oh no, I 254 00:17:29.759 --> 00:17:30.880 got them right now. I told I would make the two payments. I 255 00:17:30.920 --> 00:17:37.200 would even make a third payment and pay And they're still saying no. Yeah, 256 00:17:37.240 --> 00:17:40.599 they're still saying, oh am I these ruthless bastards. I mean, 257 00:17:40.640 --> 00:17:42.880 why do they them? Yeah, That's how I feel. I never thought 258 00:17:42.920 --> 00:17:47.160 i'd be in this situation. That's why I called you. What's the name 259 00:17:47.240 --> 00:17:55.160 of this place, and it's the credit union. It's not even a buye 260 00:17:55.279 --> 00:18:00.519 here pay your so the credit union. Oh my goodness, I can't believe 261 00:18:00.559 --> 00:18:03.319 it. But but ride you're saying, do most credit unions go this far? 262 00:18:03.519 --> 00:18:07.960 Ride? They credit usually the most liberal. That's what's kind of surprising. 263 00:18:08.519 --> 00:18:12.000 But but the nice thing about a credit union most of the times you 264 00:18:12.079 --> 00:18:15.000 can talk to them. And in your case, I think it's a matter 265 00:18:15.119 --> 00:18:18.400 of you're not being able to afford. They don't believe you are able to 266 00:18:18.559 --> 00:18:22.079 afford the car with the income that you have, even though you have your 267 00:18:22.799 --> 00:18:26.279 your savings. That's what they're that's the key. They don't believe you can 268 00:18:26.319 --> 00:18:30.279 afford it. And my question is can you find a co signer that can, 269 00:18:30.559 --> 00:18:34.599 because it should work with you. If you put a co signer, 270 00:18:34.640 --> 00:18:38.839 would definitely six have credit? Would I be able to do that with the 271 00:18:38.880 --> 00:18:42.880 same vehicle? Because they're telling me so that this is also what they're telling 272 00:18:42.920 --> 00:18:47.319 me. They said they're going to auction it off. I don't be they're 273 00:18:47.359 --> 00:18:51.240 gonna auction it off because most of the time they option off for like sixty, 274 00:18:52.160 --> 00:18:56.359 they come after me for the remains once it gets to the auction. 275 00:18:56.000 --> 00:18:59.880 Yeah, I mean, but honestly, at that point, that that's what 276 00:19:00.000 --> 00:19:03.000 when you start looking at bankruptcy. I mean, there's a lot of factors 277 00:19:03.039 --> 00:19:04.640 there, like how much you actually have in savings? You ow and I 278 00:19:04.720 --> 00:19:08.240 have some stuff. But I'm started to interrupt. That was my next thing. 279 00:19:08.240 --> 00:19:11.000 But I actually I told me, if they don't want to work with 280 00:19:11.119 --> 00:19:12.160 you, and I said, I don't know why they're not. I have 281 00:19:12.240 --> 00:19:15.079 all the payments. Again, like I said, because they don't want to 282 00:19:15.119 --> 00:19:18.559 work with you, the only thing you could do they playing chapter seven and 283 00:19:18.680 --> 00:19:21.920 when they sell that bankruptcy, they can't come after you for the remainment. 284 00:19:22.359 --> 00:19:25.319 Well yeah, I mean if you if you went all the way through with 285 00:19:25.480 --> 00:19:27.920 that kind of deficiency, I mean, do you owe do you owe more 286 00:19:29.000 --> 00:19:33.039 than just on this car? Forget about the deficiency, I mean what money 287 00:19:33.160 --> 00:19:36.640 do you owe? I have, I don't know many things. So I 288 00:19:36.720 --> 00:19:40.319 mean a bankruptcy probably makes zero sense for you just over this. It's going 289 00:19:40.400 --> 00:19:42.400 to crush your credite exactly. That's what I was saying. I don't want 290 00:19:42.440 --> 00:19:45.640 to do that. Have you missed any payments before with these guys, are 291 00:19:45.680 --> 00:19:48.759 had any league? No seid He's made every payment that he missed, two 292 00:19:48.759 --> 00:19:52.400 in a row. Has he been later anytime? Because I'm yes, I've 293 00:19:52.400 --> 00:19:56.200 been. I've been laid a week out of the payments. But I pay 294 00:19:56.279 --> 00:20:00.839 him a forty four dollars bank car payment large. Yeah, But you know 295 00:20:00.880 --> 00:20:04.279 what I do. I want to ask someone a question, Hey, Kelly, 296 00:20:04.400 --> 00:20:07.799 can you get either Mike wink or Gigi wink on? I just want 297 00:20:07.839 --> 00:20:12.519 to ask him a generic, not even a generic for this guy, a 298 00:20:12.599 --> 00:20:17.039 bankruptcy question. Let's take a break, get that back on. But I'm 299 00:20:17.119 --> 00:20:21.519 curious if a bankruptcy, if they filed, if he would get that car 300 00:20:21.680 --> 00:20:25.039 back right now? I wonder how that part works. Everybody hold tight, 301 00:20:25.240 --> 00:20:27.599 and then I promise Brian, Elizabeth, Linda, you guys will be next 302 00:20:27.960 --> 00:20:37.599 three zero three Martino go with a sure thing Denver's best roofer Excel roofing dot 303 00:20:37.680 --> 00:20:45.359 com. You don't pay a cent until you're content. Time for an insurance 304 00:20:45.480 --> 00:20:48.960 checkup free, no obligation. In comparison, call Compass insurance paying too much 305 00:20:49.119 --> 00:20:53.039 your coverage at dozens of insurance companies. Find out now three oh three seven 306 00:20:53.160 --> 00:20:56.599 seven to one. Help. You'll think you're his only customer when you choose 307 00:20:56.599 --> 00:21:02.039 Frank durand the real estate man dot com to your home with Remax Alliance. 308 00:21:02.279 --> 00:21:08.400 Three oh three nine two zero sixteen twenty two. All right, three oh 309 00:21:08.480 --> 00:21:14.839 three seven one three a two five five. I just got a text from 310 00:21:14.880 --> 00:21:18.279 somebody that told me there was no way he'd ever vote for Trump, but 311 00:21:18.319 --> 00:21:22.559 he said after last night, he's gonna have no other option. Uh, 312 00:21:22.720 --> 00:21:26.640 that's that's pretty interesting. Actually, I think there's a lot of people feeling 313 00:21:26.720 --> 00:21:29.720 that way right now. All right, three oh three seven one three a 314 00:21:29.839 --> 00:21:33.079 two five five. Kelly, any luck getting the winks They are not available? 315 00:21:33.440 --> 00:21:37.799 They are not man, Anthony, would I want to ask them And 316 00:21:38.160 --> 00:21:41.119 we're going to try to get them on a little later and we can reach 317 00:21:41.240 --> 00:21:44.839 back out to you either off the air on the air. But I'd like 318 00:21:44.960 --> 00:21:48.480 to know if you filed bankruptcy right now, if it's too late for you 319 00:21:48.640 --> 00:21:52.720 to take possession of that vehicle back. Is that something if you knew you 320 00:21:52.839 --> 00:21:57.039 could get the vehicle back, is that something you would actually do? Yeah, 321 00:21:57.119 --> 00:22:00.960 but I did find out about that too. Once your car is represent 322 00:22:03.079 --> 00:22:04.759 and you file bankruptcy. No, it's too lay. You'd have to do 323 00:22:04.880 --> 00:22:08.119 it if if they were on the way to get the car and you knew 324 00:22:08.119 --> 00:22:11.240 about that, yeah, like a week and then you'd have to do bankruptcy. 325 00:22:11.240 --> 00:22:15.160 But once it gets represented, there's there's no way you could get it 326 00:22:15.240 --> 00:22:19.160 back. There's no way. I can't believe this credit union is playing such 327 00:22:19.240 --> 00:22:22.839 Yeah, that's the situation I'm in right now. Like what I told him, 328 00:22:22.839 --> 00:22:25.519 I didn't want to feel a sorry for me, but I am a 329 00:22:25.599 --> 00:22:30.160 sick person that I do take the car back and forth. They'd let you 330 00:22:30.279 --> 00:22:32.799 pay it off if you got another loan. I mean, I don't know 331 00:22:32.839 --> 00:22:36.960 why they wouldn't allow you to do that. Yeah, I'm actually here right 332 00:22:37.039 --> 00:22:42.160 now with the people that told my truck. So I'm actually I'm actually here 333 00:22:42.240 --> 00:22:45.960 right now getting my stuff out of the truck. They're turning my life. 334 00:22:45.119 --> 00:22:48.759 But yeah, it just didn't make no sense to me, you know. 335 00:22:48.799 --> 00:22:49.559 And I told him, I hid like and I told them, well, 336 00:22:49.559 --> 00:22:52.799 I get it. I don't think they did anything illegal. I just can't 337 00:22:52.880 --> 00:22:57.119 understand why they're not taking the two payments and you said you'd pay another one 338 00:22:57.240 --> 00:23:02.480 the third up front, And it's crazy, man, yeah, and the 339 00:23:03.720 --> 00:23:07.880 and the REPO fees. Well, I mean, really, man, I 340 00:23:07.279 --> 00:23:11.200 don't know what else to say about it. I I think that's it. 341 00:23:11.400 --> 00:23:14.880 They've made their mind up. I wouldn't mind if you want to call up 342 00:23:14.920 --> 00:23:18.400 and have a three way conversation with one of her deputies and you know, 343 00:23:18.599 --> 00:23:22.599 on your behalf. But I don't think they're gonna budge man. They drew 344 00:23:22.720 --> 00:23:26.279 the line in the sand. Yeah, that's kind of how I feel. 345 00:23:26.319 --> 00:23:29.880 That's why I didn't understand that, you know. I was like, wow, 346 00:23:30.160 --> 00:23:36.480 I know, well, Anthony, I I you know, that's about 347 00:23:36.559 --> 00:23:38.960 it. Man. I appreciate you calling in, and I wish we could 348 00:23:38.960 --> 00:23:42.640 have helped you out. But my goodness, if you've already done the research 349 00:23:42.759 --> 00:23:45.960 on the bankruptcy, I was kind of hoping that would, uh, you 350 00:23:47.079 --> 00:23:49.480 know, get you your car back and then they'd have to deal with you, 351 00:23:49.599 --> 00:23:56.079 whether it was a chapter you know, seven or whatever. I mean, 352 00:23:56.119 --> 00:23:59.799 whatever you ended up doing, maybe a restructure. But what is going 353 00:23:59.839 --> 00:24:06.119 on with you, Brian, what's going on with this contractor Well it's kind 354 00:24:06.119 --> 00:24:10.599 of an interesting story and it kind of goes back to November. So my 355 00:24:10.720 --> 00:24:12.960 mom had asked me to replace this retaining wall for her, and I kind 356 00:24:14.000 --> 00:24:17.920 of refused because it was a long wall required to permit. I just didn't 357 00:24:17.960 --> 00:24:21.759 feel comfortable. So she started asking her friends. Got this contractor? He 358 00:24:21.839 --> 00:24:26.240 shows up a little bit. I'm like, that sounds like a really good 359 00:24:26.279 --> 00:24:30.680 priced mom. Let's let's look at how much well she had already hired him. 360 00:24:33.119 --> 00:24:37.680 How much was it going to be though? How much job for the 361 00:24:37.759 --> 00:24:42.240 first part? What that tional contractor told us it was going to be? 362 00:24:44.720 --> 00:24:48.680 And report a concrete patio. This was originally a six foot tall tiered down 363 00:24:48.920 --> 00:24:52.720 wall that on level at the end of the forty foot span, so it 364 00:24:52.799 --> 00:24:56.559 kind of stepped down, so one section of about ten feet was going to 365 00:24:56.599 --> 00:25:00.200 be at least six feet tall. Got it. I knew I could do 366 00:25:00.279 --> 00:25:03.680 it, but yeah, I get you. You didn't do it. So 367 00:25:03.279 --> 00:25:11.079 your mom hired this contractor. Then what hey, Mike, hey, Shannon, 368 00:25:11.200 --> 00:25:12.400 I got to ask you, this is he going in and out or 369 00:25:12.480 --> 00:25:21.039 is it me? Brian? I think you're going in and out. It's 370 00:25:21.200 --> 00:25:23.200 it's him walk because we're not. We're missing a lot. Also, Yeah, 371 00:25:23.279 --> 00:25:26.480 all of a sudden, I just simply can't hear them. And for 372 00:25:26.640 --> 00:25:29.160 folks out there, I'm remote, right, now. So that's why I 373 00:25:29.279 --> 00:25:32.160 was asking if it's me, Hey Brian, try to get a little better 374 00:25:32.240 --> 00:25:36.599 connection. I'm missing every other word. So let's go to Linda. She's 375 00:25:36.640 --> 00:25:42.720 got a problem with the irs. Good morning, Mark, Hey Linda, 376 00:25:42.799 --> 00:25:47.119 how are you? I'm fine, Thank you, and I appreciate you taking 377 00:25:47.200 --> 00:25:51.400 my call. Sure, what's going on? I have been battling with the 378 00:25:51.480 --> 00:25:55.799 IRS. We sent our income text in on the eleventh of March, just 379 00:25:55.960 --> 00:26:00.599 trying to get our refund of one five hundred and nine dollars. They sent 380 00:26:00.720 --> 00:26:06.599 us a letter in April and said we needed to provide them fourteen pages of 381 00:26:06.759 --> 00:26:11.279 documentation. Why are they not They should have already had in their hands. 382 00:26:11.920 --> 00:26:18.559 Hold on one second, so it's a pretty typical How do I put this? 383 00:26:18.119 --> 00:26:22.519 Why do they need fourteen pages? What do they say? They just 384 00:26:22.599 --> 00:26:27.039 said that they disputed what we had and they wanted to send back up information, 385 00:26:27.599 --> 00:26:30.279 right, gotcha? And give me an idea of some of the backup 386 00:26:30.359 --> 00:26:37.519 they requested. It was copies of prepayment of taxes for twenty twenty three. 387 00:26:37.119 --> 00:26:44.480 Did they assign them or did they apply them to someone else's Why do they 388 00:26:44.559 --> 00:26:48.599 have an issue? What do they think you guys are hiding or why what's 389 00:26:48.680 --> 00:26:52.119 going on? What do they think? Give me their side of the store. 390 00:26:52.359 --> 00:26:56.240 Know what they thought initially, but what they ultimately decided in the last 391 00:26:56.319 --> 00:27:03.440 few weeks was we overpaid. And what they are I know it sounds ridiculous, 392 00:27:03.519 --> 00:27:07.640 but what they are doing is we owed taxes for twenty twenty two, 393 00:27:08.519 --> 00:27:15.279 and when we filed our twenty two taxes in twenty twenty three, we paid 394 00:27:15.359 --> 00:27:21.480 the amount of taxes that were due. But because we owed over one thousand 395 00:27:21.559 --> 00:27:26.319 dollars, they said, therefore, for twenty twenty three we had to send 396 00:27:26.440 --> 00:27:32.279 quarterly payments in I gots you assuming I guess that we were again going to 397 00:27:32.839 --> 00:27:38.599 under withhold. So you sent in quarterly payments? Correct, yes, and 398 00:27:38.799 --> 00:27:47.039 you overcall. They have added our twenty twenty three payment for twenty twenty two 399 00:27:47.240 --> 00:27:52.799 taxes as if it was twenty twenty three. I got it, so they 400 00:27:52.839 --> 00:27:57.559 applied it to the wrong year. Correct. So now I don't have a 401 00:27:57.599 --> 00:28:03.319 telephone number so I can talk anybody. Try, Well, we could definitely 402 00:28:03.400 --> 00:28:04.519 get you a number. Here's what we're gonna do. I'm gonna take a 403 00:28:04.559 --> 00:28:08.920 break. I'm gonna try to get Steve Sizzek on. He's actually with a 404 00:28:10.039 --> 00:28:12.559 new firm, So it might take me to get him, but I'm gonna 405 00:28:12.599 --> 00:28:15.160 try to get him right now, or we'll get him over the big break. 406 00:28:15.240 --> 00:28:18.880 But he's gonna not only is he gonna have a number, he's gonna. 407 00:28:18.359 --> 00:28:22.000 I think there's a way if you can get online, you can actually 408 00:28:22.079 --> 00:28:26.319 reapply money. But I want to ask him about that, So hold on, 409 00:28:26.720 --> 00:28:29.920 and we've got a lot more coming up. Three oh three seven one 410 00:28:30.000 --> 00:28:38.400 three talk go with a sure thing Denver's Best roofer Excel Roofing dot com. 411 00:28:38.599 --> 00:28:45.359 You don't pay a cent until you're content. Time for an insurance check up 412 00:28:45.480 --> 00:28:49.799 free, no obligation. In comparison, call Compass Insurance paying too much your 413 00:28:49.880 --> 00:28:53.920 coverage at dozens of insurance companies find out now three oh three seven to seven 414 00:28:53.960 --> 00:28:57.720 to one help. You'll think you're his only customer when you choose Frank durand 415 00:28:57.720 --> 00:29:03.119 the real estate Man dot com to list your home with Remax Alliance three oh 416 00:29:03.200 --> 00:29:08.640 three nine two zero sixteen twenty two. All Right, Linda's got a problem 417 00:29:08.680 --> 00:29:11.880 with the I R S. We're gonna get Steve Sizzek on the beginning of 418 00:29:12.079 --> 00:29:15.920 next hour. Suzanne's gonna reach out to him Kelly, you simply don't have 419 00:29:17.039 --> 00:29:19.720 his contact info. I don't believe because he moved to Is that correct, 420 00:29:19.799 --> 00:29:25.440 Kelly? Oh, of course she did, all right? Three three seven 421 00:29:25.519 --> 00:29:27.559 one three A two five five. So Linda, I want you to hold 422 00:29:27.599 --> 00:29:30.160 tight. We're gonna come to you after the break. We're gonna get Steve 423 00:29:30.240 --> 00:29:37.000 sizzek on and then let's go to Linda number two that's got a problem with 424 00:29:37.160 --> 00:29:40.319 the loan after the death of her parents. Linda, what is going on? 425 00:29:41.720 --> 00:29:45.880 Yeah? I went and did everything n to home, get a personal 426 00:29:47.000 --> 00:29:51.119 representative, ded, I put the title in my name. But then when 427 00:29:51.200 --> 00:29:56.119 I went to the bank to I guess you just can't assume the mortgage loan. 428 00:29:56.400 --> 00:30:02.720 That's very yeah, but I have to refinance and their rate is so 429 00:30:02.920 --> 00:30:07.799 high. Is there another way of doing this? Wow? That is an 430 00:30:07.960 --> 00:30:12.000 interesting question. I okay, Well, we can get an expert on. 431 00:30:12.079 --> 00:30:15.079 In fact, we'll try to get Ideal home loans on to ask if there's 432 00:30:15.119 --> 00:30:18.960 a way around it. But here's the curious part. I don't think so, 433 00:30:19.519 --> 00:30:23.000 because they had the loan, not you. They qualified for the loan, 434 00:30:23.119 --> 00:30:29.079 not you, And inside that loan, probably more importantly, is inside 435 00:30:29.160 --> 00:30:33.400 that loan in all that documentation, it's probably not assumable, meaning you can't 436 00:30:33.480 --> 00:30:37.519 do it even if you're going to make the payments on it. Out of 437 00:30:37.599 --> 00:30:44.720 curiosity though, Linda, why do you want the house because I need a 438 00:30:44.759 --> 00:30:51.359 place to live as okay children? Yeah? And yeah that's why. And 439 00:30:51.519 --> 00:30:55.039 I okay, I wondered, can you tap into the equity if I have 440 00:30:55.240 --> 00:31:00.799 the title or not? How much equity do you have in it? Uh? 441 00:31:00.079 --> 00:31:06.119 Probably about two and fifty. I think the problem you're going to run 442 00:31:06.200 --> 00:31:10.079 into once again is qualification. Do you have a job. Is their income 443 00:31:10.400 --> 00:31:12.680 to your kids? Are they of age or over eighteen and work as well? 444 00:31:15.039 --> 00:31:18.519 Yeah? They work. I'm retired, Okay, so they work. 445 00:31:18.680 --> 00:31:23.559 Do you think they can qualify? No, they couldn't qualify. The whole 446 00:31:23.640 --> 00:31:27.880 problem is going to be qualification. The way you can get the equity out 447 00:31:27.920 --> 00:31:32.119 of the house hold on the way you can get the equity out is actually 448 00:31:32.279 --> 00:31:37.240 sell the house. Yeah. I don't see any other way. I mean, 449 00:31:37.279 --> 00:31:41.599 you already talked to the bank about it. Did they literally call the 450 00:31:41.680 --> 00:31:47.880 note do? What does that mean? Did they say you've got to sell 451 00:31:47.920 --> 00:31:49.119 that house or you got to pay off the loan? Now? No, 452 00:31:51.720 --> 00:31:56.160 they haven't said I could keep making the payments. Okay, Well, if 453 00:31:56.200 --> 00:31:59.839 they're allowing you to keep making the payments, Oh, I see, because 454 00:31:59.839 --> 00:32:02.079 you want to get some of the equity out of it. Yeah, to 455 00:32:02.200 --> 00:32:06.680 remodel because it's fallen apart. I got you. Let's try to get Brent 456 00:32:06.839 --> 00:32:12.279 Ivanson on Kelly over the break. Let's call and get brent On. If 457 00:32:12.319 --> 00:32:15.599 we can't hid him, get one of our other lenders from referral list dot 458 00:32:15.680 --> 00:32:19.240 com. I want to see if he can think of any way that he 459 00:32:19.400 --> 00:32:24.960 can get some of the equity out without having to Rea, I got a 460 00:32:25.039 --> 00:32:31.880 problem with Infinity. What's going on, Elizabeth? Okay, I kind of 461 00:32:32.000 --> 00:32:37.079 have to start from the beginning here. My husband passed away. My husband 462 00:32:37.119 --> 00:32:40.119 passed away on April twenty ninth of this year. Oh, I'm so sorry 463 00:32:40.160 --> 00:32:44.920 to hear that. How did he? How did he die? He had 464 00:32:45.000 --> 00:32:49.160 been ill for some time. He'd had several back surgeries, and then he 465 00:32:49.359 --> 00:32:57.000 had developed a melanoma in his scalp which had then metastasized into his liver and 466 00:32:57.119 --> 00:33:00.920 his kidneys. And the final final time what happened. They thought they were 467 00:33:00.960 --> 00:33:06.359 going to start him on immunal therapy and had great hopes for that, but 468 00:33:06.559 --> 00:33:09.440 before they could do that, he was in the hospital still and he took 469 00:33:09.519 --> 00:33:13.720 a turn for the worse, and then in the very end, his kidneys 470 00:33:13.799 --> 00:33:17.160 and his liver failed. Oh my god, I lost him, and I'm 471 00:33:19.200 --> 00:33:22.160 it's horrible. And we were married forty eight years. I'm struggling with the 472 00:33:22.279 --> 00:33:27.519 loss of the grief, But then I'm also struggling with what I'm trying to 473 00:33:27.640 --> 00:33:32.160 do. I'm an eighty six year old woman. I have some savings. 474 00:33:32.279 --> 00:33:37.160 My husband had very very little life insurance because of health problems over the years. 475 00:33:37.799 --> 00:33:42.119 And what I'm trying to do is I'm trying to stay in my home 476 00:33:42.880 --> 00:33:45.759 at my age. You know, I would like to stay here. I'm 477 00:33:45.839 --> 00:33:52.359 healthy, and Ilbe is the home. It is the home in both your 478 00:33:52.480 --> 00:33:55.799 names. Yes, it is in both of our names, but that's not 479 00:33:57.279 --> 00:34:00.839 That's not the issue I had a problem with with Mike. Okay, hold 480 00:34:00.920 --> 00:34:05.000 on that music. That music means we've got to take this break. I'm 481 00:34:05.039 --> 00:34:07.400 gonna dig into your issue after the break, so please hold on. I 482 00:34:07.480 --> 00:34:10.239 want to figure out what's going on. And uh, we're gonna get you 483 00:34:10.320 --> 00:34:14.800 set up with someone. It says you got an Inxfinity issue so we'll dive 484 00:34:14.840 --> 00:34:17.679 into that in any other question to you got we've got an escaping problem. 485 00:34:17.800 --> 00:34:21.400 Man, We've got a ton of stuff going on. Everybody, go with 486 00:34:21.519 --> 00:34:24.639 a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a 487 00:34:24.760 --> 00:34:31.960 cent until you're content. Time for an insurance check up free, no obligation 488 00:34:32.119 --> 00:34:37.679 comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find 489 00:34:37.719 --> 00:34:40.880 out now three O three seven to seven to one help. You'll think you're 490 00:34:40.960 --> 00:34:45.800 his only customer when you choose Frank durand the real estate Man dot com to 491 00:34:45.920 --> 00:34:58.599 list your home with Remax Alliance three three nine two zero sixteen twenty two news. 492 00:35:00.320 --> 00:35:06.000 That's who you don't have come run in just as fast as we can. 493 00:35:06.800 --> 00:35:12.880 Show. Shooter's gonna help coming man. He is the Troubleshooter Show. 494 00:35:13.559 --> 00:35:16.599 Now, Tom Martinez, welcome, Welcome, my friends to the Only Show 495 00:35:16.639 --> 00:35:21.400 if it's got over three hundred million dollars. We have helped people recover in 496 00:35:21.480 --> 00:35:25.360 cash, merchandise exchanges, refund services, and there's a lot more. There's 497 00:35:25.400 --> 00:35:29.519 a lot more to be done if you've been ripped off, If you need 498 00:35:29.559 --> 00:35:31.840 a little help. Maybe you got a bad landlord trying to pull one over 499 00:35:31.960 --> 00:35:36.760 on you, or a contractor that took money and ran. We're gonna talk 500 00:35:36.760 --> 00:35:39.360 about all those things and we're gonna try to help you out. Now it 501 00:35:39.480 --> 00:35:43.719 is car Day. The one thing we haven't had is any car questions. 502 00:35:43.800 --> 00:35:46.599 He had any issues with cards? We have Jeff thick Kimber transmission man. 503 00:35:46.679 --> 00:35:51.360 He does a great job. I have used him numerous times over at his 504 00:35:51.480 --> 00:35:54.280 shop. I think the most recent he did a transmission service on one of 505 00:35:54.320 --> 00:35:58.639 our Santa fees. Hey, Jeff, really quick. You know, I 506 00:35:58.840 --> 00:36:04.719 think the Santa Fe calls for like every sixty or one hundred thousand, maybe, 507 00:36:05.039 --> 00:36:08.440 but you've always told me to get them get that transmission service. What 508 00:36:08.719 --> 00:36:14.199 every every sixty thousand? No, I prefer a more intensive, prevented the 509 00:36:14.239 --> 00:36:17.039 maintenance schedule. So I recommend every three years or thirty six. Okay, 510 00:36:17.480 --> 00:36:22.400 so but under three year thirty six? Can you can you assure most people 511 00:36:22.599 --> 00:36:27.079 listening? Now? I know there's catastrophic failures and problems, but in general, 512 00:36:27.159 --> 00:36:29.519 and I don't care if it's a Hondai or a Chevy or Ford or 513 00:36:29.519 --> 00:36:34.840 any vehicle, if you actually stuck with that and did a transmission service every 514 00:36:34.920 --> 00:36:37.519 three years or thirty six thousand miles. I mean, can you extend the 515 00:36:37.599 --> 00:36:43.039 life of that transmission? You're literally just maximizing it, so you're not going 516 00:36:43.079 --> 00:36:45.880 to extend it. You know, by not doing it, you'll shorten it, 517 00:36:45.400 --> 00:36:47.480 you know. Okay, but what would the difference be. That's what 518 00:36:47.559 --> 00:36:52.719 I'm trying to figure out, Like just a generic like one hundred thousand compared 519 00:36:52.760 --> 00:36:54.719 to two hundred thousand, I mean, is that possible? Well, well, 520 00:36:54.760 --> 00:36:59.000 one hundred percent. You know, my son's truck he got what two 521 00:36:59.119 --> 00:37:00.880 hundred and forty thousand on it before we ended up pawing to pull it up? 522 00:37:01.320 --> 00:37:05.400 What kind of vehicle? Was that? A V halftime? Okay, 523 00:37:05.920 --> 00:37:12.039 So any questions automotive we also have Rod Greer JFR Cars their car brokers. 524 00:37:12.079 --> 00:37:15.760 They can find you any vehicle and typically save you money. He can also 525 00:37:15.880 --> 00:37:20.920 talk to the financing on vehicles shipping, I mean pretty much on the sales 526 00:37:21.000 --> 00:37:24.119 side. Rod's the man, and then we have Griffin Ash He's with Action 527 00:37:24.280 --> 00:37:29.559 Automotive Service, New on a referral list at referral lists dot com. They're 528 00:37:29.599 --> 00:37:34.199 in Colorado Springs and they're great guys down there. I mean, I can't 529 00:37:34.199 --> 00:37:37.440 wait to get to know them more over the years. Hey, what's your 530 00:37:37.599 --> 00:37:42.599 boss's or the owner's name, Griffin, Steve. Yeah, the boss's name 531 00:37:42.679 --> 00:37:45.719 is Stan is the own Stan. I knew it started with an ask. 532 00:37:45.920 --> 00:37:51.039 I had a great conversation with him. I talk in depth to our referral 533 00:37:51.079 --> 00:37:54.760 list members before we put them on and try to understand their background and what's 534 00:37:54.840 --> 00:37:58.679 going to make them good and kind of explain that. You know, when 535 00:37:58.719 --> 00:38:01.400 you get on the referral list, if you do have issues, we're gonna 536 00:38:01.440 --> 00:38:06.760 get involved really quick and make sure they're taken care of. And I like 537 00:38:06.880 --> 00:38:09.440 how you guys are running stuff. Now. I have Steve Sizzick on. 538 00:38:10.119 --> 00:38:15.519 We had someone call in and I'm going down. I gotta I gotta scroll 539 00:38:15.599 --> 00:38:20.199 down on here. Linda's got a problem with the I R S. Hey, 540 00:38:20.239 --> 00:38:22.639 Steve, I'm gonna catch you up real quick on it. Then we'll 541 00:38:22.639 --> 00:38:25.880 bring Linda back. I'm doing good man. Hey, Steve, you are 542 00:38:27.039 --> 00:38:31.119 now with the Harris Law Firm, and I like those guys over there. 543 00:38:32.480 --> 00:38:37.239 They're great people at the Harris Law Firm. But you now work there, 544 00:38:37.360 --> 00:38:39.679 right, you're an attorney for them? Yeah? Yeah, So I'm actually 545 00:38:39.800 --> 00:38:44.159 Harris didn't actually have a tax division. They have in the state division and 546 00:38:44.199 --> 00:38:47.679 they're very with their family lost stuff. So I've moved over and I'm heading 547 00:38:47.719 --> 00:38:51.920 and building a tax division with Harris. We're doing all the sort of same 548 00:38:52.000 --> 00:38:57.519 collection stuff that we did before, plus much more sort of complex intense text 549 00:38:57.599 --> 00:39:01.440 negotiation and opinions and pretty much anything you need with respect the tax law where 550 00:39:01.639 --> 00:39:04.840 we're building it up on the hair side. And that's been really good, 551 00:39:04.880 --> 00:39:07.360 so fun. You know, I got to know Rich and Lisa just from 552 00:39:07.440 --> 00:39:12.920 coming into studio, especially uh Rich over you know, a couple of years 553 00:39:12.960 --> 00:39:15.000 span, and man, what a what a good guy. I mean, 554 00:39:15.079 --> 00:39:20.760 he's really yeah, just like overall. I mean, sometimes you think of 555 00:39:20.840 --> 00:39:23.280 attorneys and I'm not throwing punches at you, maybe a little one, but 556 00:39:23.480 --> 00:39:28.400 some of you think of attorneys. You think, you know all kinds of 557 00:39:28.519 --> 00:39:31.360 things conjure up. But Rich doesn't conjure up. And he's so smart. 558 00:39:31.679 --> 00:39:36.400 I mean, really, the Harris Law firm does everything, and I think 559 00:39:36.440 --> 00:39:38.760 you're going to do great down there and mesh with those guys. Appreciate it. 560 00:39:39.159 --> 00:39:45.039 But here's this deal with Lisa. Pretty much straight up, they took 561 00:39:45.119 --> 00:39:49.880 a payment that she made and applied it to the wrong year. In fact, 562 00:39:50.480 --> 00:39:53.639 Linda, what year I believe you were talking about twelve or thirteen hundred 563 00:39:53.639 --> 00:39:59.880 dollars? What year did they apply it to? They applied it to the 564 00:40:00.119 --> 00:40:05.360 twenty twenty three taxes, but it was to pay for the twenty twenty two 565 00:40:05.559 --> 00:40:09.320 taxes due, so they used it. And this happened last year in twenty 566 00:40:09.400 --> 00:40:16.960 three when we filed our twenty twenty three taxes. That's when they duplicated the 567 00:40:17.079 --> 00:40:22.880 payment that was for twenty twenty two with prepayments that we made for tu So, 568 00:40:23.079 --> 00:40:28.320 Steve, if I'm understanding this right, in twenty twenty three, they 569 00:40:28.400 --> 00:40:30.559 went to pay their taxes and let's just say it was one thousand bucks. 570 00:40:31.000 --> 00:40:37.440 They paid their but instead of applying to that tax here of twenty twenty two, 571 00:40:37.920 --> 00:40:43.360 they applied it to quarterlies. Basically, they applied it to the future. 572 00:40:43.639 --> 00:40:46.039 How do you unwind something like that so she can get her money applied? 573 00:40:46.159 --> 00:40:52.119 Right? So, yeah, it's a that's a mess, and it's 574 00:40:52.159 --> 00:40:57.039 not not super easy. I actually have to submit something in writing to the 575 00:40:57.119 --> 00:41:01.000 irs and I ask you made it. I'm interrupting you because I forgot to 576 00:41:01.079 --> 00:41:06.280 tell you this and Linda, you can kind of explain what but she they 577 00:41:06.360 --> 00:41:10.760 requested fourteen pages of stuff that she's apparently already sent, correct, Linda, 578 00:41:12.639 --> 00:41:17.239 that's correct. Okay. How long ago did you send it? That was 579 00:41:17.360 --> 00:41:23.000 in April? Okay, you know that's that's probably about right. As far 580 00:41:23.039 --> 00:41:28.079 as coming to the RS application of payment, what I would do if you've 581 00:41:28.119 --> 00:41:31.159 already sent in writing verifications of payment how you wanted to apply, how those 582 00:41:31.199 --> 00:41:34.920 credits should have been applied to your account, the best thing you can do 583 00:41:35.079 --> 00:41:38.079 is call and just verify that they received that fourteen pages and they're processing it. 584 00:41:39.199 --> 00:41:44.039 If they haven't received or process those payments, then I would recommend getting 585 00:41:44.079 --> 00:41:46.960 the fact number from the you know, the agent you call that second time 586 00:41:47.000 --> 00:41:52.079 around and like literally got up you know, Kinko's or something and facts that 587 00:41:52.159 --> 00:41:55.719 directly in. I can't believe they still accept faxes. Yeah, that's the 588 00:41:55.800 --> 00:42:01.199 most secure way to send documentation. That's amazing. That is it was known 589 00:42:01.239 --> 00:42:05.599 as an ephax, so I I fact for my computer, but most people 590 00:42:05.679 --> 00:42:07.519 have to go to you know, fed X or whatever. Nobody uses those 591 00:42:07.559 --> 00:42:12.159 things anymore. I didn't know that. As far as the security, Lin, 592 00:42:12.280 --> 00:42:15.400 did you got any other questions. I mean, Steve's saying basically, 593 00:42:15.440 --> 00:42:17.119 you got to give it a little more time. One of the things though, 594 00:42:17.199 --> 00:42:22.679 Steve, I know you guys that deal with the I R Help all 595 00:42:22.880 --> 00:42:25.960 the time, that owe a lot of back taxes and whatever's going on. 596 00:42:27.159 --> 00:42:30.559 But uh, you guys have kind of a back number. But you even 597 00:42:30.639 --> 00:42:32.960 wait forever? What phone numbers should she call? Do you know the number? 598 00:42:35.000 --> 00:42:37.480 Uh? So for I mean it sounds like she already you know, 599 00:42:37.599 --> 00:42:43.199 connected with them, but uh for you know what's called the uh Automated collections 600 00:42:43.559 --> 00:42:45.880 system. This is the people that we typically you know, call to deal 601 00:42:45.960 --> 00:42:50.079 with you know, issues like this or really any sort of collection issue. 602 00:42:50.519 --> 00:42:53.719 It's eight hundred uh eight nine three nine o three, So eight hundred eight 603 00:42:54.039 --> 00:42:59.920 nine three nine o three And then that number was she there and she can 604 00:43:00.079 --> 00:43:02.440 figure out if they got the paperwork. That's really her next step. Yeah, 605 00:43:02.719 --> 00:43:06.559 that person is the hey did you receive it? And they can say 606 00:43:06.639 --> 00:43:09.199 yes, we've got record, it's received and being reviewed, or once they 607 00:43:09.320 --> 00:43:15.079 apply it possible they say they did get it. Once they apply the way 608 00:43:15.239 --> 00:43:16.760 she wants to apply, and let's say they agree to it, and that 609 00:43:16.920 --> 00:43:21.079 creates a refund. How much longer. Do you think she's going to end 610 00:43:21.159 --> 00:43:24.559 up waiting for that refund? Well? What, Mark? Go ahead? 611 00:43:24.559 --> 00:43:30.800 I go ahead, Linda. I'm sorry. They sent me the in one 612 00:43:30.920 --> 00:43:34.599 check. They sent me the fifteen hundred and nine dollars that we were due 613 00:43:35.960 --> 00:43:40.920 plus interest plus paining us the money that went to them to pay twenty twenty 614 00:43:40.960 --> 00:43:46.440 two taxes in February of twenty twenty three. So they've overpaid us. My 615 00:43:46.559 --> 00:43:52.119 husband wants to cash the check. I feel like if we cash the check, 616 00:43:52.199 --> 00:43:55.039 then pretty zone. Irs. If I ever get this settled, is 617 00:43:55.119 --> 00:43:58.800 going to say, well, now you owe us that money and you owe 618 00:43:58.840 --> 00:44:05.559 us interest. How do you know they overpaid? Because how do you know 619 00:44:05.719 --> 00:44:10.199 they overpaid your refund? They finally sent us the check, and they sent 620 00:44:10.360 --> 00:44:15.840 us a form along with it, and looking at the form, they've included 621 00:44:15.039 --> 00:44:22.960 our twenty twenty two tax payment with payments received for twenty twenty three. Oh, 622 00:44:23.000 --> 00:44:25.599 I see what you're saying. So so Steve, it goes back to 623 00:44:25.679 --> 00:44:30.039 the exact same thing. So they said back, they sit back the money 624 00:44:30.079 --> 00:44:37.280 because they applied the credit. And then yeah, so really, so really 625 00:44:37.400 --> 00:44:40.920 just I would call that number. I would call that number and then get 626 00:44:42.000 --> 00:44:46.440 with and ask them to send you are to call account transcripts eight under at 627 00:44:46.440 --> 00:44:50.079 eighteen nine three nine oh three. So, hey, I've got this check. 628 00:44:50.559 --> 00:44:53.519 I think you guys have actually refunded money that is still owed. And 629 00:44:53.840 --> 00:44:57.079 they can look on their system and then say, okay, well we see 630 00:44:57.079 --> 00:44:59.599 the credit, we see the refundation. We see now that that created a 631 00:45:00.119 --> 00:45:02.679 a balance, and it's like okay, well you know, then you ask 632 00:45:02.760 --> 00:45:07.280 and say should I just should I just avoid out this check because right now, 633 00:45:07.639 --> 00:45:09.239 the IRS, when they send you a check, they go ahead and 634 00:45:09.320 --> 00:45:14.840 subtract that from the account ledger. Right so they're showing probably a negative on 635 00:45:14.960 --> 00:45:16.920 your twenty twenty two ballons, and so if you can avoid the check, 636 00:45:17.039 --> 00:45:22.199 it'll still show a balance ode until the IRS figures out that the cash with 637 00:45:22.320 --> 00:45:24.719 the check was never cashed. That's crazy that they'll advise say, hey, 638 00:45:24.920 --> 00:45:28.679 cash the check, go online and make a payment for the difference, and 639 00:45:28.760 --> 00:45:32.079 then that kind of resolves it. But you'll want to get that verification from 640 00:45:32.159 --> 00:45:37.599 that agent because the systems don't you know, it's it's the blind leading the 641 00:45:37.599 --> 00:45:38.719 blind over there. You know, the system will change, the agent will 642 00:45:38.719 --> 00:45:43.000 see something different, they'll send a check I've had clients who've had, you 643 00:45:43.079 --> 00:45:45.039 know, add four zeros to what you received, right, and they're like, 644 00:45:45.079 --> 00:45:47.079 what should I do with this? He was like, hold on, 645 00:45:47.280 --> 00:45:50.519 you know, before you do anything, I need to touch base with them. 646 00:45:50.880 --> 00:45:52.880 And inevitably, what they typically will advise say, hey, cash the 647 00:45:53.039 --> 00:45:57.280 check, go online, make a payment of the amount that's owed, and 648 00:45:57.320 --> 00:46:00.360 then that will solve it, as opposed to holding onto the check, which 649 00:46:00.400 --> 00:46:04.039 could extend this thing for six months to a year. And she can go 650 00:46:04.159 --> 00:46:08.079 on in fact step In fact, what she could do is cash the check, 651 00:46:08.519 --> 00:46:12.920 go on and then literally apply it to where it should be applied, 652 00:46:13.039 --> 00:46:15.519 right, She could almost do that herself. Yeah, I mean I would 653 00:46:15.519 --> 00:46:19.239 just want to confirm the numbers, you know, to make sure because in 654 00:46:19.400 --> 00:46:21.559 course you cash it and you just try to do it on your own with 655 00:46:22.360 --> 00:46:25.000 instruction from now you've just you're back on the hamster wheel. So you want 656 00:46:25.039 --> 00:46:28.159 to sell so, Linda, I mean, really that's what you need. 657 00:46:28.800 --> 00:46:31.599 You should probably just cash it because it doesn't matter. I'm baffled at our 658 00:46:31.719 --> 00:46:36.800 IRS operates off of a cash basis. I mean when they write the check 659 00:46:36.880 --> 00:46:40.159 before it's cashed or before you receive it and cash it they already have it 660 00:46:40.280 --> 00:46:44.800 on the ledger. That's like, that's really strange to me, but okay, 661 00:46:45.559 --> 00:46:47.599 it is what it is. They still take faxes. Now, lind 662 00:46:47.639 --> 00:46:52.960 did you have any other questions because I want to free this lineup? Yep, 663 00:46:52.400 --> 00:46:54.559 I'm fine now, thank you very much for your help. I appreciate 664 00:46:54.599 --> 00:46:57.960 it. You have a great day. Hey you do, Linda, call 665 00:46:58.039 --> 00:47:02.320 that number up. And by the way, Steve ve Y with Harrisfamilylaw dot 666 00:47:02.400 --> 00:47:09.199 Com. Steve, really you specialize and any what why do people call you 667 00:47:09.360 --> 00:47:14.280 generally? Now? Uh? Yeah, And so you know we're we're dealing 668 00:47:14.280 --> 00:47:17.360 with any sort of typically it's going to be more you know, uh, 669 00:47:17.960 --> 00:47:23.519 businesses with you know, significant tax liabilities obviously now we deal with family lie 670 00:47:23.519 --> 00:47:29.440 issues, we deal with the state tax issues, and then then we're nuanced 671 00:47:29.480 --> 00:47:34.920 sort of you know, taxation issues with contracts, tax liens when you're trying 672 00:47:34.960 --> 00:47:37.039 to sell you know, business properties. Uh, I got it. Really, 673 00:47:37.079 --> 00:47:38.880 you know, the only thing we don't do is we don't go to 674 00:47:39.000 --> 00:47:43.360 we don't we don't go to tax court. That's just the one the one 675 00:47:43.400 --> 00:47:46.400 thing that my team isn't yet built to do. I mean, eventually next 676 00:47:46.480 --> 00:47:50.320 year, we hope we'll have that that aspect as well, but for now, 677 00:47:50.760 --> 00:47:52.320 pretty pretty much any other aspect of tax law, we're here to do 678 00:47:52.400 --> 00:47:57.039 it and I'm happy to happy to assist. Awesome, that's Steve Sizik three 679 00:47:57.119 --> 00:48:00.519 oh three, five one, five five thousand. I appreciate that, Steve. 680 00:48:00.679 --> 00:48:04.239 Look, I gotta take a break. I'm gonna come back to Elizabeth 681 00:48:04.320 --> 00:48:07.480 Linda. We're still getting Brent Ivenson on one of our lenders. We're gonna 682 00:48:07.480 --> 00:48:12.519 see if she can't get some equity out. Her folks died left her a 683 00:48:12.639 --> 00:48:15.440 house. Of course, she can't assume the loan. She is still making 684 00:48:15.480 --> 00:48:20.000 the payments, but she wants to get some of the equity out. Maybe 685 00:48:20.119 --> 00:48:23.119 Brent will have an idea. She's got over two hundred and fifty thousand inequity 686 00:48:23.199 --> 00:48:28.119 but has no way of touching it, and hopefully Brent can come up with 687 00:48:28.239 --> 00:48:31.360 something. So we'll talk to him on that. Brian has a landscaping issue. 688 00:48:31.800 --> 00:48:36.800 We lost him before and we've got him back. And then one line 689 00:48:36.840 --> 00:48:45.719 open three oh three, Martino, go with a sure thing Denver's best rufer 690 00:48:45.880 --> 00:48:52.000 excel roofing dot com. You don't pay a cent until you're content. Time 691 00:48:52.079 --> 00:48:55.920 for an insurance check up free, no obligation. In comparison, call Compass 692 00:48:55.960 --> 00:49:00.360 Insurance paying too much your coverage at dozens of surance companies. Find out now 693 00:49:00.519 --> 00:49:05.320 three O three seven seven to one help. You'll think you're his only customer 694 00:49:05.360 --> 00:49:07.960 when you choose Frank durand the real estate man dot com to list your home 695 00:49:08.199 --> 00:49:15.960 with Remax Alliance three oh three nine two zero sixteen twenty two. All right, 696 00:49:15.039 --> 00:49:17.880 three O three seven one three A two five five. By the way, 697 00:49:17.960 --> 00:49:22.559 feel free to join us on YouTube. You go to YouTube and you 698 00:49:22.679 --> 00:49:25.440 look up Troubleshooter Network. You'll find us live there. We talked her in 699 00:49:25.480 --> 00:49:30.079 the breaks. It's like a show within a show. And that's it. 700 00:49:30.239 --> 00:49:34.199 Man. I happen to be this week. Suzanne and I are in Oregon. 701 00:49:34.320 --> 00:49:37.599 We're right off the ocean right now, in a beautiful RV park. 702 00:49:37.079 --> 00:49:40.599 Uh, kind of enjoying life. You know what Tom's doing today? Does 703 00:49:40.639 --> 00:49:44.880 anybody know? I know Kelly knows, so don't say a damn word, 704 00:49:44.960 --> 00:49:47.559 Kelly. But Shannon, do you know what Tom's doing? I don't even 705 00:49:47.639 --> 00:49:51.880 know what he's doing when he's in here. Uh, fair enough? Do 706 00:49:52.119 --> 00:49:54.719 any of you guys in studio? Jeff Rod Griffin. You have any idea, 707 00:49:54.760 --> 00:49:58.199 you know, you a guess, Mark, But I'm not gonna say 708 00:49:58.599 --> 00:50:01.840 because call me. He told you not to say. Oh he told me 709 00:50:01.960 --> 00:50:05.719 what. I don't know. I think it's personal. I'm not gonna say 710 00:50:05.920 --> 00:50:09.920 what he told me. Okay, then I'm not gonna say it unless you 711 00:50:10.039 --> 00:50:12.840 say it, Doc. Wait, wait, wait, no, no, 712 00:50:12.960 --> 00:50:15.880 I thought ahead, Doc. I just think it's personal. And if he 713 00:50:15.960 --> 00:50:19.719 wants to talk about it, he can talk about it when he comes back. 714 00:50:20.039 --> 00:50:23.360 But I'm not gonna give give Okay, okay, with something he told 715 00:50:23.400 --> 00:50:28.199 me in confidence. Okay, Okay, I don't think it was in confidence, 716 00:50:28.320 --> 00:50:30.440 but okay, okay, I'll take your lead. And I'm not going 717 00:50:30.519 --> 00:50:34.679 to say what he's doing. But all we're doing is leaving a lot to 718 00:50:34.760 --> 00:50:37.039 the imagination. At this point, people are going, is he getting one 719 00:50:37.079 --> 00:50:42.559 of those implants? Is he getting this done? Is he getting a boob 720 00:50:42.719 --> 00:50:46.719 job? Is he getting what? Is he doing? He might have headed 721 00:50:46.840 --> 00:50:51.480 down to Trinidad. I'm not saying he's transitioning all the way, but it 722 00:50:51.559 --> 00:50:53.119 could be the first step. But I'm not gonna you know what, I 723 00:50:53.199 --> 00:50:57.920 think, Doc's right. Doc set it up perfectly, and we'll just keep 724 00:50:57.960 --> 00:51:01.239 it at that. Now. I want to bring up Brent Ivansen. I 725 00:51:01.400 --> 00:51:06.039 want to bring up Brent Ivanson with ideal home loans. Hey, Brent, 726 00:51:06.119 --> 00:51:08.599 how are you man? I'm good, buddy, how are you? I 727 00:51:08.719 --> 00:51:12.679 am doing good? Sir. I have got a question for you. I 728 00:51:12.719 --> 00:51:15.519 don't know if you can help out now. But it's a very curious situation 729 00:51:15.760 --> 00:51:20.800 that happens all the time. This woman Linda, who will bring up as 730 00:51:20.920 --> 00:51:27.159 well. Her parents died and she inherits the house, and there's no problem 731 00:51:27.199 --> 00:51:30.480 with that. But the problem is, of course she can't assume the loan. 732 00:51:30.079 --> 00:51:35.039 It's non assumable. They're telling her she can just keep paying the mortgage 733 00:51:35.079 --> 00:51:38.199 payments and they're not going to do anything, which generally is true. But 734 00:51:38.559 --> 00:51:45.119 she's got about two hundred and fifty thousand dollars in equity that she wants to 735 00:51:45.400 --> 00:51:49.840 try to get out of there to actually put back into the house, because 736 00:51:50.360 --> 00:51:54.000 the house is in shambles. The problem, though, is she's retired. 737 00:51:54.159 --> 00:51:59.519 I'm sure she doesn't have the income needed for another loan. Plus she doesn't 738 00:51:59.559 --> 00:52:01.880 want you probably hear this all the time. She doesn't want to get out 739 00:52:01.920 --> 00:52:07.360 of that three percent mortgage. Her parents were locked into because interest rates are 740 00:52:07.400 --> 00:52:09.840 higher. Now, I know you guys can handle that problem because you have 741 00:52:09.960 --> 00:52:15.719 the interest rate guarantee. But if she can't qualify, can you think of 742 00:52:15.920 --> 00:52:20.760 any way she can continue to make payments on the first and squeeze some of 743 00:52:20.840 --> 00:52:24.159 that equity out or just no can do? Yeah, you know, Unfortunately, 744 00:52:24.239 --> 00:52:27.360 there's not going to be a way for her to get that equity outity. 745 00:52:27.440 --> 00:52:30.719 The only option with that existener place would be to go get a second 746 00:52:30.800 --> 00:52:34.280 or a home equreliine of credit, and she'd have to qualify to do that, 747 00:52:35.679 --> 00:52:38.559 you know, And so depending on Again, the one key in this 748 00:52:38.800 --> 00:52:43.920 is that mortgage without standing on the house now is not in her name and 749 00:52:44.039 --> 00:52:47.239 is not going to report on her credit. Yeah, well hold on though, 750 00:52:47.280 --> 00:52:52.800 but how would she get a second if there's a first on the property 751 00:52:52.840 --> 00:52:54.880 out there not in her name? I mean, would anybody actually give? 752 00:52:55.960 --> 00:53:00.880 Is that even possible? You know? So here's the thing, Yes, 753 00:53:01.079 --> 00:53:06.000 it is possible, and we have seen it done. It's you know, 754 00:53:06.320 --> 00:53:09.559 it's it's one of those things that it just depends on what her financial situation 755 00:53:09.719 --> 00:53:14.360 looks like, what you know, what other bills she's got, what income 756 00:53:14.440 --> 00:53:16.000 she's got coming in. You know, if she doesn't have anything else, 757 00:53:16.079 --> 00:53:17.960 then it may work to go get them. Hold hold on, hold on, 758 00:53:19.239 --> 00:53:22.639 Linda, real quick. Just I know you're retired, but what are 759 00:53:22.679 --> 00:53:24.280 you talking about? I mean, do you have Social Security? Do you 760 00:53:24.320 --> 00:53:30.000 have a pension? What are you pulling in a month's cash? SSI about 761 00:53:30.039 --> 00:53:34.199 too, glad? Oh you're it's never going to happen. It's just never 762 00:53:34.280 --> 00:53:38.159 going to happen. Yeah, no, no, probably not so unfortunately. 763 00:53:38.320 --> 00:53:42.519 But yeah, as far as the mortgage goes. Now, the way these 764 00:53:42.559 --> 00:53:45.280 services work, when something like this happens, as long as the mortgage is 765 00:53:45.320 --> 00:53:49.280 getting paid, they have no problem. They don't mind. It does not 766 00:53:49.639 --> 00:53:53.840 Why why disrupt the apple cart? Why would they have an issue? What 767 00:53:53.960 --> 00:54:00.400 about a reverse mortgage? You're a reverse mortgage as well? You know what 768 00:54:01.039 --> 00:54:04.800 who said that? Was? That? Was that? Rod? Yeah? 769 00:54:05.440 --> 00:54:07.840 Rod? That was a great idea. Think let me ask you that you 770 00:54:07.960 --> 00:54:12.719 guys do reverses, don't you? Yeah? We do. Yeah. So 771 00:54:13.000 --> 00:54:15.760 but here's the problem. Once again, I know, you've got to qualify 772 00:54:16.280 --> 00:54:21.480 for the taxes, and you have to qualify for whatever kind of payment, 773 00:54:22.400 --> 00:54:25.079 and you've got to be able to qualify for well, no, the house 774 00:54:25.159 --> 00:54:30.280 has to be in a good shape too. Write In other words, if 775 00:54:30.320 --> 00:54:34.639 her house is as bad as she's describing her parents and it needs a lot 776 00:54:34.719 --> 00:54:38.079 of work, they probably won't even qualify for a reverse mortgage because it's in 777 00:54:38.159 --> 00:54:42.679 shambles. Well, maybe you know what we would need to do is take 778 00:54:42.719 --> 00:54:45.440 a look at all the variables on it, you know, find out Hey, 779 00:54:45.519 --> 00:54:49.159 you know, listen, there's varying degrees of houses in shambles. You 780 00:54:49.239 --> 00:54:52.880 know. I do know with reverse mortgages they're a little pick here on the 781 00:54:52.920 --> 00:54:59.000 appraisals, but I've seen some fairly aggressive things get done that may be the 782 00:54:59.079 --> 00:55:00.159 best option. We Look, We're happy to take a look at. It 783 00:55:00.320 --> 00:55:04.719 doesn't cost you anything. It's something that you know will do a inquiry on 784 00:55:04.800 --> 00:55:07.000 your credit so it doesn't hit your credit report, and see what we can 785 00:55:07.039 --> 00:55:09.400 do. Yeah, let's do that. In fact, i'd love you like 786 00:55:09.480 --> 00:55:15.039 that idea, Linda. Yes, I want you to call Brent anybody else 787 00:55:15.119 --> 00:55:19.760 out there with lending, and I just want to emphasize something with that rate 788 00:55:19.840 --> 00:55:22.559 guarantee, what these guys bring to the table. I understand if you need 789 00:55:22.639 --> 00:55:25.639 to get cash out right now, you don't want to go from a three 790 00:55:25.760 --> 00:55:30.320 or four percent mortgage to A seven or whatever it is. I get it. 791 00:55:30.920 --> 00:55:32.599 But if you're paying off not not you, Linda, but hold on, 792 00:55:32.679 --> 00:55:37.360 if you're paying off high credit card debt, that's way over seven percent. 793 00:55:37.519 --> 00:55:39.239 First of all, who cares. I mean, you're still saving money 794 00:55:39.280 --> 00:55:44.280 no matter you look at it. But even more importantly, if rates drop 795 00:55:44.400 --> 00:55:47.159 in the next two years, which I'm sure they will at least I think 796 00:55:47.239 --> 00:55:52.199 everybody thinks they're going to drop, they will refinance you for free. So 797 00:55:52.320 --> 00:55:55.400 there's there's really nothing to lose there. But Linda, give Brent a call 798 00:55:55.599 --> 00:56:02.039 three oh three eight six seven seven thousand it and you can also just go 799 00:56:02.159 --> 00:56:05.960 to Ideal Home Loans dot com. Look, I got to take a break, 800 00:56:06.000 --> 00:56:08.440 Brent. I appreciate it. That's Brent Ivanson on her referral list or 801 00:56:08.480 --> 00:56:13.480 referral list dot com, Ideal Home Loans dot com. Uh, we're gonna 802 00:56:13.519 --> 00:56:16.000 have two lines open in a second, ripped off taking advantage of three oh 803 00:56:16.119 --> 00:56:20.360 three seven to one three A two five five. Then I'm gonna get back 804 00:56:20.400 --> 00:56:23.039 to Elizabeth after this break. Uh. This poor woman's got a problem with 805 00:56:23.119 --> 00:56:29.440 the infinity. She lost her husband in April and things aren't just going good. 806 00:56:29.480 --> 00:56:30.960 And we're gonna do everything we can to help her out. Everybody hang 807 00:56:31.039 --> 00:56:36.039 tight than Brian. I promise she'll be after that. One line opened three 808 00:56:36.119 --> 00:56:44.119 oh three Martino, Go with a sure thing Denver's best roofer Excel Roofing dot 809 00:56:44.239 --> 00:56:50.880 com. You don't pay a cent until you're content. Time for an insurance 810 00:56:51.000 --> 00:56:54.239 check up free, no obligation. In comparison, call Compass Insurance paying too 811 00:56:54.320 --> 00:56:59.559 much your coverage at dozens of insurance companies find out now three oh three seven 812 00:56:59.559 --> 00:57:02.719 to seven help. You'll think you're his only customer when you choose Frank Durand 813 00:57:02.719 --> 00:57:07.119 the real estate Man dot com to list your home with Remax Alliance three oh 814 00:57:07.199 --> 00:57:20.199 three nine two zero sixteen twenty two Waterpros dot com. Paul the Waterman, 815 00:57:20.280 --> 00:57:22.800 as we like to say, the best, and I mean it the best 816 00:57:22.840 --> 00:57:24.360 for less. In fact, we have one of his systems in our house. 817 00:57:24.679 --> 00:57:29.679 Suzanne swears by this softener every day. Apparently it's great for her hair. 818 00:57:30.679 --> 00:57:32.679 It's really remarkable, though. We shopped around, and sure enough, 819 00:57:34.400 --> 00:57:37.880 Paul's not kidding when he says the best for less. We had quotes out 820 00:57:37.920 --> 00:57:43.840 there for more than double for the same equipment, more than double plus you 821 00:57:44.000 --> 00:57:46.639 get Paul the waterman, you get their warranties, you get a great guy 822 00:57:46.719 --> 00:57:51.719 that knows more about water. He lives and breathes it. But any questions, 823 00:57:51.760 --> 00:57:54.280 whether you just want point of use under the sink, or a whole 824 00:57:54.400 --> 00:57:58.719 system for your house, or a water softener, if it's got to do 825 00:57:58.800 --> 00:58:01.480 with water, you go to water pros dot net straight up. Give them 826 00:58:01.519 --> 00:58:07.119 a call. The pricing is insane. Waterpros dot net now three L three 827 00:58:07.239 --> 00:58:09.239 seven one three A two five five we have two lines open. I want 828 00:58:09.280 --> 00:58:14.199 to get back to Elizabeth. Elizabeth, first of all, I had those 829 00:58:14.280 --> 00:58:17.679 experts on so I appreciate you waiting. Your husband passed away in April. 830 00:58:19.840 --> 00:58:22.840 What's going on right now to where we can help you? Okay. The 831 00:58:22.920 --> 00:58:28.280 reason that I started out giving you a little bit of information about my financial 832 00:58:28.360 --> 00:58:34.360 situation is because you might wonder why I'm fighting such a small payment that they're 833 00:58:34.400 --> 00:58:37.159 taking every month. God. The reason is this, I'm living on Social 834 00:58:37.239 --> 00:58:43.039 Security number one, and I have bills to pay, medical bills still to 835 00:58:43.159 --> 00:58:46.559 pay, and you know, my social Security I have to take money out 836 00:58:46.559 --> 00:58:51.400 of my savings, which are dwindling in order to supplement the Social Security. 837 00:58:51.480 --> 00:58:58.000 So that's that's that. Now here's what's happening with Exfinity Mobile. My husband 838 00:58:58.119 --> 00:59:01.920 had an iPhone from them, an iPhone twelve, one of the cheaper ones. 839 00:59:02.920 --> 00:59:07.159 And the reason that he had that because my phone is not with Exfinity 840 00:59:07.239 --> 00:59:12.800 Mobile. I'm with Verizon. But back in December, we were already he'd 841 00:59:12.840 --> 00:59:15.840 been out of work for two and a half years with his back surgery, 842 00:59:15.920 --> 00:59:20.119 so we had no income coming in accept social Security. So I was finding 843 00:59:20.199 --> 00:59:25.960 ways to cut back on our monthly you know, financial obligations, and when 844 00:59:27.719 --> 00:59:31.719 we have Exfinity Internet for our internet. Been with them for years and they 845 00:59:31.960 --> 00:59:37.920 very kindly offered to give me a two year promotion lowering my Exfinity payment and 846 00:59:37.199 --> 00:59:43.199 if I would use their Exfinity Mobile, they would bundle it and get me 847 00:59:43.320 --> 00:59:46.599 even a better rate. So we decided to take my husband's phone off of 848 00:59:46.719 --> 00:59:52.880 Verizon, and when we went with Exfinity and with Mobile, they sent us 849 00:59:53.119 --> 01:00:00.760 the iPhone. Now here's the crux. I understand totally what going on when 850 01:00:00.800 --> 01:00:04.320 they say that if you're going to return a phone, and when you first 851 01:00:04.360 --> 01:00:07.559 buy it, you have fourteen days to decide if you've got I get it. 852 01:00:07.599 --> 01:00:09.920 But you don't want the Yeah, may say, Elizabeth, let me 853 01:00:10.000 --> 01:00:13.320 cut you off for a second. I have to. I've got a lot 854 01:00:13.360 --> 01:00:16.239 of information to digest, and I've got some questions. The first question is 855 01:00:16.320 --> 01:00:21.599 this, who's the bill under Is it under your name or your husband's name? 856 01:00:22.679 --> 01:00:28.239 It's under my name because I it went into the Exfinity account is under 857 01:00:28.280 --> 01:00:31.480 my name, and so the payment comes out of my account. Okmatic debit? 858 01:00:32.119 --> 01:00:37.480 How much? How much is that payment that comes out? It started 859 01:00:37.519 --> 01:00:40.360 out at twenty two dollars and thirty six sevens a month. This month when 860 01:00:40.400 --> 01:00:45.000 it came out a few days ago, they've added another five dollars. But 861 01:00:45.119 --> 01:00:49.360 here's the problem. When I called and explained to them, I understand about 862 01:00:49.360 --> 01:00:52.239 the fourteen day yet go ahead, you explain. Keep going. Yes. 863 01:00:53.239 --> 01:00:58.480 When I called and gave them the circumstances that my husband had passed away, 864 01:00:58.800 --> 01:01:05.199 I immediately after he passed away, totally deleted everything, all the data off 865 01:01:05.239 --> 01:01:09.559 of his phone and shut the phone down. Here it cannot be used. 866 01:01:10.039 --> 01:01:14.480 There's no I still listen. The one thing I'm not hold on, hold 867 01:01:14.519 --> 01:01:17.360 on, please answer this question. I'm trying to figure out what you're looking 868 01:01:17.480 --> 01:01:25.719 for. I assume is your service with Exfinity as well. That your phone 869 01:01:25.800 --> 01:01:30.519 is not with X. Okay, but you do have cable with them, 870 01:01:30.599 --> 01:01:37.760 right, Yeah? Dish, I have Internet, I mean Internet and then 871 01:01:37.000 --> 01:01:43.519 we have dish. You know how much is that per month? You mean 872 01:01:43.639 --> 01:01:47.920 my my internet? Yeah? How much is your dish network internet with Comcast? 873 01:01:49.039 --> 01:01:52.199 How much? It's sixty five dollars a month? Okay, hold on, 874 01:01:52.320 --> 01:01:57.000 stop stop, and you're not disputing any of that, correct? No? 875 01:01:57.199 --> 01:01:59.880 No, no, no, okay, all your disputing, hold on, 876 01:02:00.519 --> 01:02:05.159 all your disputing is the now twenty seven dollars or twenty six dollars a 877 01:02:05.239 --> 01:02:10.159 month for your husband's phone? Yes, because they won't here's the CORREUPX, 878 01:02:10.199 --> 01:02:15.079 Here's where I did it. But that that's your problem. That's what you're 879 01:02:15.119 --> 01:02:19.000 trying to get rid of. Right. Yes, that we have called. 880 01:02:19.159 --> 01:02:22.639 They have told me that after I explained to the circumstances, they said I 881 01:02:22.719 --> 01:02:30.000 could send it back, yes, and that would they would email me the 882 01:02:30.119 --> 01:02:36.280 address with a shipping label to the phone back. And I've been calling them 883 01:02:36.400 --> 01:02:38.119 every day for a month and a half. They have never sent me an 884 01:02:38.159 --> 01:02:42.400 email. And now they're telling me it's too late to send it back and 885 01:02:42.480 --> 01:02:45.760 that I have to continue to pay for this phone till December of twenty twenty 886 01:02:45.840 --> 01:02:50.920 five. They will not let they will they have got how long has it 887 01:02:51.000 --> 01:02:53.039 been? Okay, Elizabeth? I get it, Elizabeth. I know you're 888 01:02:53.079 --> 01:02:57.119 frustrated. I get all this. Hold on, ask me this question. 889 01:02:57.320 --> 01:03:02.159 Answer it please? How long have you had this phone? Now? You 890 01:03:02.239 --> 01:03:06.159 mean from the time that they sent it to us, when we first got 891 01:03:06.199 --> 01:03:09.360 her from the R twenty three? Yeah, so you siber of twenty twenty 892 01:03:09.400 --> 01:03:14.039 three, Okay, and that was when my husband was still alive. I 893 01:03:14.159 --> 01:03:15.519 get it. I get it. So here's what I want to do, 894 01:03:15.920 --> 01:03:22.000 Hey, Deputy Doc. Yeah, I don't want to make this over complicated. 895 01:03:22.920 --> 01:03:25.920 Hey, Kelly or Susanne, we still have got a good angel over 896 01:03:27.039 --> 01:03:30.440 at Comcast or are they gone? Oh my god, man, we had 897 01:03:30.480 --> 01:03:32.960 a great person. That was what I was hoping. I'd heard about an 898 01:03:32.960 --> 01:03:38.000 angel because I'm having to cut back. I get it, you know, 899 01:03:38.119 --> 01:03:40.800 Elizabeth, My god, I get it. Just I get it. I 900 01:03:42.000 --> 01:03:45.000 promise you, Deputy Doc. Here's what I want you to do. I 901 01:03:45.119 --> 01:03:50.280 want you to have a three way call with these people, and I want 902 01:03:50.320 --> 01:03:53.119 you to just stick to the actual story. Here's the bottom line. It 903 01:03:53.280 --> 01:03:59.079 was a husband's phone and he died. Is she doesn't need the phone anymore, 904 01:03:59.079 --> 01:04:02.000 and she's on a fixed income, and she does have your internet, 905 01:04:02.480 --> 01:04:08.119 and she does have your Dish TV or dished network through you. So I 906 01:04:08.199 --> 01:04:11.519 mean just kind of plead with whoever you get to, Doc, but let's 907 01:04:11.559 --> 01:04:14.639 find another angel over there. But Doc, you think you can get that 908 01:04:14.800 --> 01:04:18.559 handled for well, I can certainly try. Well, I think I think 909 01:04:18.800 --> 01:04:24.199 people at Comcast are Infinity. I think they give a crap about a situation 910 01:04:24.519 --> 01:04:28.239 like this. I mean, this is insane. And then here's the other 911 01:04:28.360 --> 01:04:30.960 thing. I hate to say. She's on a fixed income. What are 912 01:04:30.000 --> 01:04:33.199 they going to do? She's what I call judgment proof. What are they 913 01:04:33.280 --> 01:04:38.159 possibly going to do to this woman? Honestly, she's paying her bill for 914 01:04:38.280 --> 01:04:41.480 the cable and the other thing. She's even paying this, but her husband 915 01:04:41.599 --> 01:04:45.480 died. You know, worse scenario. Elizabeth, First of all, well, 916 01:04:45.480 --> 01:04:48.440 okay, I don't want to attack Exfinity in Comcast right now because I'm 917 01:04:48.480 --> 01:04:51.559 hoping they do the right thing. But Doc, when you get back to 918 01:04:51.679 --> 01:04:56.280 me, I want to know what happens here. I honestly, god want 919 01:04:56.320 --> 01:04:59.800 to know what happens. So Elizabeth hold On, Deputy Doc's going to be 920 01:04:59.840 --> 01:05:03.320 called off the air after the show. Okay, I will definitely do that. 921 01:05:03.440 --> 01:05:08.039 I'm looking we're gonna get that care of Mark. Get this one, 922 01:05:08.159 --> 01:05:11.599 taking care of big time doc. I mean, this is absurd, really, 923 01:05:11.920 --> 01:05:15.280 Yep, she is judgment proof top of my list. The only income 924 01:05:15.400 --> 01:05:23.280 you have, Elizabeth, is what your your Social Security? Right? Yes? 925 01:05:24.000 --> 01:05:26.719 Hey, by the way, by the way, are you getting your 926 01:05:26.840 --> 01:05:29.840 husband's death benefits? I mean if you dealt with that part of this, 927 01:05:30.519 --> 01:05:33.880 well, if you mean with social Security, I'm supposed to be getting a 928 01:05:33.920 --> 01:05:38.440 two hundred and fifty five dollars death benefit, which I have yet to see. 929 01:05:38.960 --> 01:05:42.039 Okay, but you've done the paperwork or whatever needed to be done, 930 01:05:42.119 --> 01:05:44.599 made the call. Okay, good. I wanted to make sure, and 931 01:05:44.719 --> 01:05:48.079 they will. They will take care of that and give you the backdated You'll 932 01:05:48.079 --> 01:05:51.599 get whatever you deserve. And for okay, you can put her on hold. 933 01:05:51.679 --> 01:05:55.840 Get her information, Kelly. Let's get this one salved. Here's what 934 01:05:55.960 --> 01:05:59.840 I mean too, for folks listening when I say judgment proof. Her own 935 01:06:00.280 --> 01:06:03.599 income is basically retirement. And if she labels a bank account, of right, 936 01:06:03.840 --> 01:06:06.039 even if they got a judgment, they're not going to be able to 937 01:06:06.079 --> 01:06:11.079 take money from it. She truly is judgment proof from what I'm hearing from 938 01:06:11.119 --> 01:06:15.840 her, and I would find it crazy if Infinity wouldn't just get rid of 939 01:06:15.920 --> 01:06:17.679 the phone. She's going to send the phone back and just get rid of 940 01:06:17.760 --> 01:06:23.320 it. The guy died. Let's take a quick break. Brian's up next 941 01:06:23.639 --> 01:06:31.519 three oh three, Martino, go with a sure thing Denver's Best roofer Excel 942 01:06:31.639 --> 01:06:39.400 Roofing dot com. You don't pay a cent until you're content. Time for 943 01:06:39.440 --> 01:06:44.360 an insurance checkup free, no obligation in comparison, call Compass Insurance paying too 944 01:06:44.440 --> 01:06:47.679 much your coverage at dozens of insurance companies find out now three o three seven 945 01:06:47.719 --> 01:06:51.199 to seven to one help. You'll think you're his only customer when you choose 946 01:06:51.239 --> 01:06:56.679 Frank durand the real estate Man dot com to list your home with Remax Alliance 947 01:06:56.920 --> 01:07:04.840 three oh three nine two zero sixteen twenty two. All right, three three 948 01:07:05.000 --> 01:07:09.280 seven one three eight two five five. You've been ripped off taking advantage of 949 01:07:09.519 --> 01:07:12.320 I want to hear from you, Hey, I want to ask our guys 950 01:07:12.400 --> 01:07:16.119 Jeff Vick, Rod Greer, Griffin Ash real quick. Then Kevin's got a 951 01:07:17.119 --> 01:07:21.079 comment on the Elizabeth issue. But hey, guys, did you the ones 952 01:07:21.119 --> 01:07:26.400 that did watch the debate for the life of me when they started talking both 953 01:07:26.440 --> 01:07:30.079 of them about their golf score and who's got the better handicap? Could you 954 01:07:30.199 --> 01:07:36.239 believe what we were listening to? I actually loved it. You like the 955 01:07:36.360 --> 01:07:41.000 handicap part, Kelly? I did? I did. I thought that was 956 01:07:41.079 --> 01:07:47.039 the perfect little uh moment for Trump because when he turned to Biden and said, 957 01:07:47.159 --> 01:07:53.039 I've seen your sway, it was it's him. It was so funny. 958 01:07:53.679 --> 01:07:56.880 I can't believe they were talking about it. I looked at him both 959 01:07:57.079 --> 01:08:00.440 while I was watching that and going There was a lot of moments that were 960 01:08:00.599 --> 01:08:03.719 just kind of, you know, bizarre. But I loved the fact when 961 01:08:04.199 --> 01:08:09.440 Biden started going off on something and then he just trailed off in the distance 962 01:08:09.519 --> 01:08:12.679 and then went to Trump and he said, I have no idea what he 963 01:08:12.800 --> 01:08:15.360 said, and I don't even think he knows what he said. It was, 964 01:08:15.480 --> 01:08:17.600 yeah, but he said that perfect. I started to show off with 965 01:08:17.720 --> 01:08:21.720 that, and I mean this, he he did it in somewhat of a 966 01:08:21.840 --> 01:08:26.279 nice way. He wasn't he literally had no idea what the guy said. 967 01:08:26.359 --> 01:08:30.239 And I don't think he wasn't like a jerk about it. Either. I 968 01:08:30.319 --> 01:08:32.600 thought he did pretty good there. Listen, we've got a lot cook and 969 01:08:32.640 --> 01:08:35.039 we got some open lines. Reel three seven one, three, eight, 970 01:08:35.039 --> 01:08:40.640 two five five. Brian's got a big deal going on with this landscaping issue. 971 01:08:40.960 --> 01:08:44.600 Brian, kind of give me a picture of what's going on, just 972 01:08:44.760 --> 01:08:47.359 real quick. I know your mom hired a contractor, but it's the bottom 973 01:08:47.399 --> 01:08:50.439 line. They didn't do any work yet at all. Give me something to 974 01:08:50.520 --> 01:08:59.279 play with over the break, Brian, Ah, they put up in hearing 975 01:08:59.319 --> 01:09:04.600 me. Yeah, I got you. Go Okay, So they built a 976 01:09:04.720 --> 01:09:09.239 wall that I discovered was completely built incorrectly, and I told him to pull 977 01:09:09.239 --> 01:09:12.720 a permit on it and they refused to. So the job is just not 978 01:09:12.880 --> 01:09:17.960 good. And then well it's not going to pass a permit. They redirected 979 01:09:18.039 --> 01:09:23.079 water to the neighbor's basement, create a centre a swimming pool, my mom, 980 01:09:23.199 --> 01:09:26.199 Okay, I got you hold one. Go with a sure thing Denver's 981 01:09:26.279 --> 01:09:30.600 Best roofer Excel Roofing dot com. You don't pay a cent until you're content. 982 01:09:33.000 --> 01:09:39.119 Time for an insurance checkup, free no obligation comparison call compass insurance paying 983 01:09:39.159 --> 01:09:43.239 too much your coverage at dozens of insurance companies find out now three oh three 984 01:09:43.399 --> 01:09:46.119 seven seven to one help. You'll think you're his only customer when you choose 985 01:09:46.159 --> 01:09:50.560 Frank durand the real estate Man dot com to list your home with Remax Alliance 986 01:09:50.840 --> 01:10:03.840 three oh three nine two zero sixteen twenty two. Ye who you don't have? 987 01:10:04.039 --> 01:10:12.760 Come running as fast as we can. Show Shooter's gonna help. Come 988 01:10:13.359 --> 01:10:19.319 man, This is the Troubleshooter Show. No Tom Martine, Welcome, Welcome, 989 01:10:19.359 --> 01:10:21.920 my friends to the only show of this kind. We're here to solve 990 01:10:21.960 --> 01:10:27.680 problems, answer questions, take complaints. Our Goalden life is to make your 991 01:10:28.079 --> 01:10:30.720 life a little bit better if you've been ripped off or taking advantage of I'm 992 01:10:30.720 --> 01:10:34.159 gonna give you the phone number right now. We've got lines open three zero 993 01:10:34.319 --> 01:10:39.239 three Martino. It's easy as that. That number works on and off the 994 01:10:39.319 --> 01:10:43.079 air, as you know, so when you call in, we're not live 995 01:10:43.279 --> 01:10:45.439 like we are right now. The bottom line is you can leave a message 996 01:10:45.600 --> 01:10:49.560 or we'll help you and answer the phone. You can also email us at 997 01:10:49.640 --> 01:10:56.560 help HLP at Troubleshooter dot com. In studio with me today, Griffin Ash 998 01:10:57.079 --> 01:11:01.079 He's with Action Automotive Services to Colorado Springs. Hey Griffin. Real quick, 999 01:11:01.359 --> 01:11:04.880 are you on the south side? What side? Where are you in Colorado 1000 01:11:04.920 --> 01:11:13.720 Springs? Hey, we're right off of Fillmore and I twenty five. Okay, 1001 01:11:13.880 --> 01:11:16.439 so Fillmore and I twenty five you're kind of more towards downtown then right, 1002 01:11:16.640 --> 01:11:20.319 Yeah, if you were heading south on twenty five, you'd head west 1003 01:11:20.399 --> 01:11:25.119 on Fillmore and then you hang right on. You know it's at think it's 1004 01:11:25.159 --> 01:11:28.439 the second there's no light there. It's right after the first eight end up. 1005 01:11:28.479 --> 01:11:30.000 It's called Fillmore Bridge Heights. Drive back there in the business park and 1006 01:11:30.119 --> 01:11:33.479 we're right back there on the right. These guys do it all too, 1007 01:11:33.640 --> 01:11:36.720 you know, alternators breaks, they can do your maintenance. You get the 1008 01:11:36.840 --> 01:11:42.199 idea. Then we've got Rod Greer jfrcars dot com. Hey, Rod, 1009 01:11:42.239 --> 01:11:45.880 what is people? What is the most sought after vehicle right now? If 1010 01:11:45.920 --> 01:11:48.680 you get ten phone calls, like, are people looking for Ford, Chevy 1011 01:11:48.800 --> 01:11:54.079 Toyota or is it just a just a mix and match man? Or is 1012 01:11:54.159 --> 01:12:00.359 there a more popular vehicle? It's a mixing match. But believe it or 1013 01:12:00.479 --> 01:12:05.479 not. Because the the a lot of the electric cars are being discounted the 1014 01:12:05.520 --> 01:12:14.439 way they are. You can get into a electric car for hundred three hundred 1015 01:12:14.479 --> 01:12:17.239 dollars a month. Why are they getting discounted so heavily? Now, What's 1016 01:12:17.359 --> 01:12:20.720 what's up with that? The market's just flooded. Do people buy them and 1017 01:12:20.800 --> 01:12:25.600 figure out or not figure out, but just say, hey, this isn't 1018 01:12:25.680 --> 01:12:27.680 right for me. It's not what I thought it would be. I think 1019 01:12:27.800 --> 01:12:30.319 that's exactly what it is. It just was it's not as convenient as they 1020 01:12:30.560 --> 01:12:35.640 first thought. And you know, the hype and everything about the electric world 1021 01:12:35.880 --> 01:12:40.680 was so strong that and the money was there. You know, the government's 1022 01:12:40.840 --> 01:12:45.840 incentivized it to the point where you know, you could get one for you 1023 01:12:45.920 --> 01:12:49.560 know, five ten thousand dollars off the park market price through some of the 1024 01:12:49.720 --> 01:12:56.159 state and federal programs. So there's a ton of rebates on them. I'll 1025 01:12:56.199 --> 01:12:59.319 tell you another thing. I've just bought one, and I would not have 1026 01:12:59.439 --> 01:13:01.720 bought you to HONDI right, Uh, yeah. I would not have bought 1027 01:13:01.800 --> 01:13:06.079 it if I didn't have the two twenty outlet in my garage so when I 1028 01:13:06.159 --> 01:13:09.439 come home every night, I plug it in. If I had to go 1029 01:13:09.640 --> 01:13:14.199 find a station and think about where I'm gonna charge it up, that definitely 1030 01:13:14.239 --> 01:13:17.479 would have persuaded me not to buy an electric car, right, I'd agree 1031 01:13:17.520 --> 01:13:20.000 with that. I mean, that's a great statement. I mean I've got 1032 01:13:20.079 --> 01:13:24.479 the same thing. We have a charger in the house and it works great. 1033 01:13:24.520 --> 01:13:26.920 Honestly, I can charge my car up. I just plug it in 1034 01:13:27.000 --> 01:13:30.199 when we get home and it's always fully charged. They on that on that 1035 01:13:30.359 --> 01:13:32.640 Hondai you have, doc, Did they tell you'd only charge it to like 1036 01:13:32.760 --> 01:13:38.880 eighty percent like they tell teleowners? No? Huh, I wonder why the 1037 01:13:39.000 --> 01:13:42.880 difference would be. They always tell every tessel that I know of, they 1038 01:13:42.960 --> 01:13:45.760 tell the owners only charged at eighty percent. All right, let's go to 1039 01:13:45.840 --> 01:13:47.359 Brian. We do have lines open three oh three seven, one, three 1040 01:13:47.439 --> 01:13:49.960 eight, two five five. Hey, Brian, what's going on with this 1041 01:13:50.159 --> 01:13:55.880 landscaping? What I know so far is you hired a contractor he didn't or 1042 01:13:56.000 --> 01:13:59.560 your mom did. He didn't pull any permits, and the wall is just 1043 01:13:59.680 --> 01:14:02.439 horror. Give me an idea of how bad it is, or you just 1044 01:14:02.600 --> 01:14:10.960 upset they didn't pull permits. It's both. So he added an addition, 1045 01:14:11.239 --> 01:14:14.880 essentially a ninety degree turn on the wall that's not supposed to be there, 1046 01:14:15.199 --> 01:14:18.880 and that created with the down spouts from the house, essentially a swimming pool 1047 01:14:18.920 --> 01:14:25.239 in my mom's front yard that drains right into my neighbors into the basement. 1048 01:14:27.319 --> 01:14:33.399 So I asked him, well, luckily we did some stuff. I changed 1049 01:14:33.439 --> 01:14:36.520 some things and it's ugly, but I moved the down spouts so it's not 1050 01:14:36.640 --> 01:14:43.920 going into that area anymore. But I told him that you regraded the law 1051 01:14:43.920 --> 01:14:46.359 and this has to get a permit, and he refused that it didn't have 1052 01:14:46.560 --> 01:14:49.000 it doesn't need one. I said, fine, if it doesn't need one, 1053 01:14:49.079 --> 01:14:53.720 I want a letter from the city from the county saying this wall doesn't 1054 01:14:53.760 --> 01:14:57.920 need a permit. And then he had kind of a little blout conversation where 1055 01:14:57.960 --> 01:15:00.199 I told him, I know you're not like and cern shirts. I called 1056 01:15:00.239 --> 01:15:04.479 and talked to the city myself, and uh, you're not allowed to work 1057 01:15:04.520 --> 01:15:10.319 on but listen, hold on, man hold on. Your mother hired this 1058 01:15:10.520 --> 01:15:14.279 guy, and I understand there were some problems with the drainage. You said 1059 01:15:14.319 --> 01:15:16.479 those were taken care of. I mean, if he can't get a permit 1060 01:15:16.640 --> 01:15:20.640 now in the work's done and the city doesn't care. And apparently they don't 1061 01:15:20.720 --> 01:15:25.119 care, I mean they're not coming out in tearing the wall down. I 1062 01:15:25.199 --> 01:15:28.439 mean, I don't even get where you're going with this. Did he charger 1063 01:15:28.520 --> 01:15:33.239 for a permit? Oh, okay, you're missing quite a bit of it. 1064 01:15:33.319 --> 01:15:36.640 Then so the walls, okay, then go ahead at all. It's 1065 01:15:36.760 --> 01:15:41.279 at the stage. It's at the stage where a permit should be, where 1066 01:15:41.319 --> 01:15:44.319 they need to check the footing and the drainage. There is no drainage behind 1067 01:15:44.359 --> 01:15:48.079 the wall. The footing is only an inch of gravel. So it's completely 1068 01:15:48.159 --> 01:15:51.680 built wrong. So there is no way that this is going to pass a 1069 01:15:51.720 --> 01:15:57.239 permit. Okay. So the walls, according to the city, because I 1070 01:15:57.319 --> 01:16:00.960 talked to them, is going to fall over. Okay, Well that's a 1071 01:16:01.079 --> 01:16:09.319 problem. Do they acknowledge at the landscaper. Yeah, So the landscaper essentially 1072 01:16:09.439 --> 01:16:14.039 disappeared. A guy that was pouring the concrete for the for the patio said, 1073 01:16:14.359 --> 01:16:16.359 hey, my company can probably do this. The guy I work for 1074 01:16:16.920 --> 01:16:20.600 so just to me my mom writes him a check said yeah, gohad and 1075 01:16:20.600 --> 01:16:24.399 start working. You need to fight talk to him. You need to pull 1076 01:16:24.439 --> 01:16:27.279 a permit. You need to pull a permanent. Where's the permit? The 1077 01:16:27.359 --> 01:16:30.560 same problem we had before. He keeps saying, oh, it's on the 1078 01:16:30.560 --> 01:16:31.760 way, It's on the way. So eventually I say, I want to 1079 01:16:31.800 --> 01:16:34.359 talk to your boss. I want to know what's happening with this permit. 1080 01:16:35.239 --> 01:16:39.600 So I get on the phone with a gentleman named Gabriel, who owns the 1081 01:16:39.640 --> 01:16:43.800 company. At the second gentleman says he's representing. Gabriel has no idea that 1082 01:16:43.960 --> 01:16:47.399 this guy is working under his name, so he is an employee of him. 1083 01:16:47.399 --> 01:16:50.560 But he was essentially moonlighting this job and trying to say he was working 1084 01:16:50.640 --> 01:16:58.479 the worst stand now with the second company. So the second company said that 1085 01:16:58.840 --> 01:17:00.680 they can't get the work done. The perman is pulled. We paid him 1086 01:17:00.680 --> 01:17:05.960 thirty four hundred dollars that he is saying that it's going to labor for him 1087 01:17:06.000 --> 01:17:10.640 trying to pull the permit to fix this wall. So he was under he 1088 01:17:10.720 --> 01:17:14.800 knew. I talked to him directly, and it's in writing that I don't 1089 01:17:14.840 --> 01:17:17.159 want you taking this job if you don't think you can do it. If 1090 01:17:17.199 --> 01:17:19.439 you can't get a permit and it's not fixed, this wall has to come 1091 01:17:19.479 --> 01:17:21.920 down, it has to be repaired. If you don't think you can do 1092 01:17:23.000 --> 01:17:26.359 it, just walk away. I appreciate you trying to help, or your 1093 01:17:26.399 --> 01:17:30.399 employee kind of screwed my mom to walk away. He said, no, 1094 01:17:30.520 --> 01:17:33.800 we think we can do it. So that is March first, com April 1095 01:17:34.199 --> 01:17:39.800 nothing from May nothing. I call what's happening? Oh, the city is 1096 01:17:39.840 --> 01:17:43.760 saying that your mom's house is a commercial unit. That's why we can't pull 1097 01:17:43.840 --> 01:17:46.640 the permit. I call the city. City tells me that's not true. 1098 01:17:46.720 --> 01:17:49.439 It's always been a residential according to you, olers. Six permits we have 1099 01:17:49.560 --> 01:17:54.880 on that right as a last night, Brian, Brian, hold on, 1100 01:17:55.039 --> 01:17:58.039 hold on, man, I mean, this is this is crazy. You 1101 01:17:58.199 --> 01:18:01.920 hire, or your parents hire, your mom hires one bad contractor that disappeared. 1102 01:18:02.520 --> 01:18:06.239 Why did you pay this second guy thirty five hundred dollars up front? 1103 01:18:06.319 --> 01:18:13.399 What was that for? So that was to repair the work from the first 1104 01:18:13.479 --> 01:18:16.359 contractor and finish the job. But you paid up front and then this guy 1105 01:18:16.479 --> 01:18:21.520 can't do it, right, Yeah, So he paid thirty five hundred to 1106 01:18:21.600 --> 01:18:26.119 the second guy, or technically the third guy, because he said he could 1107 01:18:26.199 --> 01:18:30.199 do it, and now he's saying he can't and he's trying to keep the 1108 01:18:30.279 --> 01:18:32.479 thirty four hundred dollars. Yeah, he's trying to keep it by justifying it. 1109 01:18:32.600 --> 01:18:36.079 And this is the part I want the honest answer on. Is he 1110 01:18:36.279 --> 01:18:42.600 truly justifying thirty five hundred for just trying to pull the permit that he never 1111 01:18:42.760 --> 01:18:47.840 pulled. Yes, and I have it on text message. He wrote that, 1112 01:18:47.920 --> 01:18:49.960 well, okay, hold on, put him do me a favor, 1113 01:18:50.239 --> 01:18:54.079 drag and put him on the whole more stuff. I swear to God, 1114 01:18:54.119 --> 01:18:57.319 I think I got to say over every time I talk to him. It's 1115 01:18:57.399 --> 01:19:00.520 crazy. I don't know what's with your phone, man, But here's the 1116 01:19:00.640 --> 01:19:02.800 deal. I'm going to tell you this right now. If they want to 1117 01:19:02.880 --> 01:19:08.079 keep thirty five hundred just for pulling the permit that they never pulled, there's 1118 01:19:08.119 --> 01:19:12.840 a big problem there, Kelly. Get the guy's name on break right now. 1119 01:19:13.039 --> 01:19:15.920 Get the guy's name this landscaper number three, number four. And by 1120 01:19:16.000 --> 01:19:19.479 the way, Brian, quit paying people up front and tell your mom to 1121 01:19:19.560 --> 01:19:24.840 do that. It's crazy. How many times can one person get screwed over 1122 01:19:24.960 --> 01:19:30.479 by landscapers this time of year. These landscapers are rogue. They're just going 1123 01:19:30.560 --> 01:19:33.279 crazy on people. They're taking money and not doing anything, just like what's 1124 01:19:33.319 --> 01:19:38.720 happening with this guy. Let's call up this landscape where he's talking about now, 1125 01:19:39.960 --> 01:19:43.359 or the one before or even the one before that, and figure out 1126 01:19:43.399 --> 01:19:46.399 why no one can get this wall right and then this last guy. I 1127 01:19:46.439 --> 01:19:50.760 don't understand this. Thirty five hundred for nothing. I mean, and Brian, 1128 01:19:50.840 --> 01:19:54.359 when I come back to you, here's what I want you to answer, 1129 01:19:54.520 --> 01:19:58.479 Like, that's it. He literally did nothing else. He didn't tear 1130 01:19:58.560 --> 01:20:03.319 anything down, he didn't do any other work. He's simply justifying thirty five 1131 01:20:03.479 --> 01:20:14.039 hundred dollars for his attempt to pull a permit. More after this, go 1132 01:20:14.199 --> 01:20:17.439 with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay 1133 01:20:17.439 --> 01:20:25.800 a cent until you're contents. Time for an insurance check up free no obligation 1134 01:20:25.960 --> 01:20:30.560 comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find 1135 01:20:30.600 --> 01:20:33.760 out now three oh three seven to seven to one help. You'll think you're 1136 01:20:33.840 --> 01:20:38.680 his only customer when you choose Frank durand the real estate Man dot com to 1137 01:20:38.800 --> 01:20:43.479 list your home with Remax Alliance three oh three nine two zero sixteen twenty two 1138 01:20:45.159 --> 01:20:48.359 Fry three oh three seven one three eight two five five ripped off taking advantage 1139 01:20:48.399 --> 01:20:53.039 of I'll let you know when the line's open. Kelly is talking to I 1140 01:20:53.159 --> 01:20:57.399 believe Perre, one of the landscapers will revisit that in a minute or two. 1141 01:20:57.800 --> 01:21:00.920 In the meantime, let's go to a car quest and it is car 1142 01:21:00.039 --> 01:21:06.039 Dave Barber, what's going on with this Ford escape? I received a notice? 1143 01:21:08.079 --> 01:21:10.920 Let me read it really quick. Yeah, go ahead on your vehicle. 1144 01:21:11.279 --> 01:21:15.760 The front door arm check arm reinforcement wells can crack and may eventually pull 1145 01:21:15.760 --> 01:21:20.319 away from the door structure. This may result in a rattling noise and significant 1146 01:21:20.479 --> 01:21:27.680 increase door opening and closing efforts. It may also interfere with door glass operations 1147 01:21:27.920 --> 01:21:30.840 and ability of the check arm to hold the door in the open position. 1148 01:21:31.720 --> 01:21:35.119 So I called, hey, barber, Does it say it's a safety recall? 1149 01:21:35.239 --> 01:21:39.439 What else does? But besides the issue, what does it say? 1150 01:21:43.399 --> 01:21:47.039 That's why are you receiving? Issue? Just says what the Ford dealer will 1151 01:21:47.119 --> 01:21:51.479 do. Okay, And what's your question about it? I mean, guys, 1152 01:21:51.520 --> 01:21:55.399 it sounds like a safety recall? Right, Yeah. There was actually 1153 01:21:55.399 --> 01:21:59.079 an open investigation on it that was closed back in January because there was actually 1154 01:21:59.079 --> 01:22:01.399 a low risk of it. So most of this stuff happening. So it's 1155 01:22:01.399 --> 01:22:04.840 an internal thing by Ford where they're going ahead and making these repairs, putting 1156 01:22:04.840 --> 01:22:10.880 in additional riddts, possibly of going as far as replacing doors themselves, Oh 1157 01:22:10.960 --> 01:22:14.680 my goodness, that's why it's a safety recall, probably because of the crash. 1158 01:22:15.079 --> 01:22:18.439 Well, there were supposedly a few incidents that were while driving down the 1159 01:22:18.479 --> 01:22:24.000 road the door would open. Oh my god. Can you imagine cruising down 1160 01:22:24.039 --> 01:22:27.880 you go on a corner and the door opens. Barbara, what's your question 1161 01:22:28.079 --> 01:22:32.000 on it though? Okay, my question is because I had bought the car 1162 01:22:32.119 --> 01:22:40.640 from Shiltahar, the earliest that they can give me an appointment is December fourth. 1163 01:22:41.880 --> 01:22:44.359 Well, okay, first of all, you can go to any four 1164 01:22:44.439 --> 01:22:45.960 dealers, so I want you to know that, So feel free to call 1165 01:22:46.039 --> 01:22:49.439 around to any of them. You don't have to go to where you purchase 1166 01:22:49.560 --> 01:22:54.640 the car for a safety recall or a warranty issue or anything. The second 1167 01:22:54.720 --> 01:22:58.319 thing I would do question here, well, hold on, I do want 1168 01:22:58.359 --> 01:23:00.439 to bring this part back up to Jeff said Jeff. I mean, the 1169 01:23:00.600 --> 01:23:04.439 chances of that door opening seem pretty slim from what you said about it. 1170 01:23:04.600 --> 01:23:10.359 Yeah, according to everything that they came up during the investigation, the instance 1171 01:23:10.720 --> 01:23:15.359 or the potential for the incident to occur was extremely low. Yeah, so 1172 01:23:15.479 --> 01:23:17.600 it doesn't sound like I don't think your door's gonna open, Barbara, go 1173 01:23:17.640 --> 01:23:21.439 ahead, just meant can I ask you a question? Then it says it 1174 01:23:21.560 --> 01:23:27.800 may interfere with the door glass operation. What if the door glass on the 1175 01:23:27.920 --> 01:23:31.600 driver's side is not working correctly? Does that mean that there is a problem 1176 01:23:32.319 --> 01:23:36.039 with Oh, Barbara, are you saying right now you do have a problem 1177 01:23:36.079 --> 01:23:44.640 with the glass? Yes? What is the problem? It's okay if you 1178 01:23:45.159 --> 01:23:49.720 if you when it's when it's rolled down, it won't automatically you know how 1179 01:23:49.880 --> 01:23:54.319 you can just touch them and they roll clear up. This won't You have 1180 01:23:54.560 --> 01:23:58.319 to keep touching it and the keep going up. But once it hits the 1181 01:23:58.520 --> 01:24:02.920 top and is completely clear, oh, it automatically reverses and opens back up. 1182 01:24:03.039 --> 01:24:08.680 Clear it up up. Hey, Jeff, that's that's interesting that she 1183 01:24:09.000 --> 01:24:12.960 just said that. Does that sound like it could be an issue due to 1184 01:24:13.079 --> 01:24:17.520 this recall to you. You know, I don't see anything where they describe 1185 01:24:17.520 --> 01:24:20.640 anything like that, but I mean, this is kind of more of Griffin's 1186 01:24:20.640 --> 01:24:26.520 out of here. Yeah, Hey, it's probably. It's most likely just 1187 01:24:26.680 --> 01:24:30.279 it needs to be recalibrated or run through the reset procedure. And most of 1188 01:24:30.319 --> 01:24:33.439 the time you do not need to go to the dealer to do that if 1189 01:24:33.680 --> 01:24:36.760 you have somebody that's that can get on YouTube, they'll show you how to 1190 01:24:36.880 --> 01:24:40.520 do it. It's well, she's not going to do that. But Griffin, 1191 01:24:40.600 --> 01:24:43.800 let me ask you this. This is more of the question that safety 1192 01:24:43.960 --> 01:24:47.640 recall Jeff was talking about says it could cause issues with the window. Is 1193 01:24:47.720 --> 01:24:51.840 it possible that is what's causing this issue? Because to me, that sounds 1194 01:24:51.920 --> 01:24:57.000 like it's that track where the actuator, like you said, needs to be 1195 01:24:57.159 --> 01:25:00.359 reset when it's down when it's up. I don't know if that recall could 1196 01:25:00.479 --> 01:25:04.560 cause that problem. What do you think about that? Yeah, from what 1197 01:25:04.680 --> 01:25:09.439 I'm seeing on here, I don't believe it's going to be directly related. 1198 01:25:10.039 --> 01:25:14.319 Uh, but I could be wrong, but I don't believe it's it's it's 1199 01:25:14.359 --> 01:25:17.680 going to be directly related to to the to the problem with the Barbara. 1200 01:25:17.720 --> 01:25:30.000 When did that start with the with the window? Yeah? Maybe two maybe 1201 01:25:30.079 --> 01:25:34.439 three weeks ago? Man, That that is weird. I'd hate for her 1202 01:25:34.560 --> 01:25:40.560 to go pay a shop to fix that. Now, hold on a second. 1203 01:25:41.239 --> 01:25:45.319 The appointment first to have the doors checked is December fourth. Yes, 1204 01:25:45.640 --> 01:25:50.479 tell me that I could bring the car by any time and they would come 1205 01:25:50.600 --> 01:25:56.520 out and look at the glass and tell you what, I mean, what 1206 01:25:56.720 --> 01:25:59.199 what are they going to look at? It's evident it's not working. I 1207 01:25:59.239 --> 01:26:01.800 mean, what's their and I'm looking at it. I don't know. They 1208 01:26:01.960 --> 01:26:06.239 just said bring it in and they'll check. Oh, bring it in and 1209 01:26:06.359 --> 01:26:10.640 they'll check the glass operation. Yeah, it sounds like they don't think the 1210 01:26:10.720 --> 01:26:14.920 two are actually related that they're addressing. They can only address the recalls as 1211 01:26:14.920 --> 01:26:17.640 they get them through. She's got a secondary complaint and they're willing to look 1212 01:26:17.640 --> 01:26:21.399 at it for Yeah, So what I would do is I would go there 1213 01:26:21.680 --> 01:26:26.560 and make sure and just say, hey, I've got an appointment in December 1214 01:26:27.520 --> 01:26:30.800 for this other recall issue. But is it possible these things are connected? 1215 01:26:31.359 --> 01:26:34.880 And if they say no, they're not connected, well then I sure wouldn't 1216 01:26:34.920 --> 01:26:38.960 have the dealer fix it. I'd bring it to you know, I'd bring 1217 01:26:39.039 --> 01:26:43.359 it to share it an auto tech or if you're down in Colorado Springs are 1218 01:26:43.479 --> 01:26:48.319 new guys down there, and Kelly put up Griffin's name, not Griffin's name, 1219 01:26:48.399 --> 01:26:51.560 but put up the shop's name. I don't see it there, but 1220 01:26:51.720 --> 01:26:55.479 I'd bring it down there. I mean, I wouldn't have the dealership fix 1221 01:26:55.560 --> 01:27:00.199 that. That could cost a fortune. Okay, well that's true. Okay, 1222 01:27:00.279 --> 01:27:03.279 I'll see what and then call another dealership. For the life of me, 1223 01:27:03.319 --> 01:27:06.039 I wouldn't wait till December. That sounds like a real pain in the 1224 01:27:06.079 --> 01:27:10.840 ass if it is, has something to do with that and just affect it. 1225 01:27:11.079 --> 01:27:14.760 I realize it's probably one in a million, but that door opening while 1226 01:27:14.800 --> 01:27:17.760 you're driving, that would be insane. So call around the other four dealers 1227 01:27:17.800 --> 01:27:20.920 AutoNation, whoever's got one, and see if you can get a quicker time. 1228 01:27:21.880 --> 01:27:25.319 Okay, I will do that. Mark, thank you very much. 1229 01:27:25.359 --> 01:27:29.720 I appreciate welcome, Thank you for holding. And Jeff, thanks for looking 1230 01:27:29.760 --> 01:27:31.840 that up. Three oh three seven one three A two five five. Hey, 1231 01:27:31.960 --> 01:27:35.760 Kelly, Pierre is on hold. Correct, he's with so help me 1232 01:27:35.800 --> 01:27:39.840 out here, hold on, let me let me recap real quick. Brian 1233 01:27:39.960 --> 01:27:44.520 called up. His mom has hired numerous contractors to basically build a wall, 1234 01:27:45.159 --> 01:27:48.960 and Pierre is the latest one. If I have this right, and Brian 1235 01:27:49.119 --> 01:27:55.199 is saying his mom paid thirty five hundred dollars to him and he hasn't done 1236 01:27:55.239 --> 01:27:59.399 any work. The only thing he has done is attempt to pull a permit. 1237 01:27:59.800 --> 01:28:01.600 Hey, Pierre, what what's going on? What's your side of this 1238 01:28:01.760 --> 01:28:08.039 story. Of course, I'm not sure which job you're talking about. Well, 1239 01:28:08.079 --> 01:28:10.800 that'll be simple. Bring Brian up. Hey, Brian, give us 1240 01:28:10.880 --> 01:28:15.760 a I don't know something, something the word Josh or Pierre will know what 1241 01:28:15.079 --> 01:28:21.039 job this is. So the thirty five hundred was the latest one. Pierre 1242 01:28:21.199 --> 01:28:25.439 was the first one. The seventy five hundred dollars job. Pierre, this 1243 01:28:25.600 --> 01:28:30.159 is the seventy fifteen thousand dollars retaining wall. And I told you you need 1244 01:28:30.279 --> 01:28:33.720 to pull a permit on and you couldn't do it, and the city talk 1245 01:28:33.800 --> 01:28:39.039 to them. They said your plan required a permit, and you pretty much 1246 01:28:39.079 --> 01:28:42.399 said, oh, they're not doing it, and you disapperee. Okay, 1247 01:28:42.439 --> 01:28:45.079 okay, let's let Pierre talk real quick though. Pierre basically so, so 1248 01:28:45.239 --> 01:28:49.199 Brian's parents hired you, I guess a fifteen thousand dollars retaining wall. I 1249 01:28:49.359 --> 01:28:54.079 assume you know who he is now. He said that when you were done, 1250 01:28:54.159 --> 01:28:57.600 not only did you not pull a permit that apparently was supposed to be 1251 01:28:57.720 --> 01:29:00.920 pulled, but that's according to Brian, but when you were done, it 1252 01:29:00.159 --> 01:29:04.760 ended up flooding the front yard that was always saturated, and then their neighbors 1253 01:29:04.840 --> 01:29:10.079 actually had issue because you changed the course of the water flow, and then 1254 01:29:10.159 --> 01:29:13.159 you wouldn't do anything to fix it. You wouldn't pull a permit. What 1255 01:29:13.359 --> 01:29:16.520 say you? First of all, if it's a house, is this a 1256 01:29:16.640 --> 01:29:24.039 long on saddle back? Is that right? I'd not talk to my mom 1257 01:29:24.159 --> 01:29:27.159 right now? Can we not use addresses? Well? He didn't. He 1258 01:29:27.279 --> 01:29:30.520 just said, well, okay, then how are you supposed to know? 1259 01:29:30.000 --> 01:29:38.000 I mean, you're talking about the house on saddleback? Right? Yes, 1260 01:29:39.000 --> 01:29:45.640 there you go? Okay, that house there where boarded the concrete up the 1261 01:29:45.720 --> 01:29:50.319 top and uh, there's no wall there. So when we got it all 1262 01:29:50.359 --> 01:29:53.960 bared, they come back saying, I need to go get a permit for 1263 01:29:54.039 --> 01:29:58.439 a wall. The walls four foot tall and it just goes around the concrete 1264 01:29:58.520 --> 01:30:02.479 up top on the concrete. So I went and talked to the city. 1265 01:30:02.640 --> 01:30:05.960 They says, as long as it's four foot tall, there is no permit 1266 01:30:06.159 --> 01:30:10.920 required. So his mother told me to get off the property, don't come 1267 01:30:11.000 --> 01:30:13.520 back to I got to permit. I told her, well, I'm not 1268 01:30:13.600 --> 01:30:17.039 going to go get a permit because it's not required. So I left And 1269 01:30:17.199 --> 01:30:21.479 if she wants to permit hers, why not required? Because the wall is 1270 01:30:21.520 --> 01:30:26.000 only four foot, Brian, what do you say about that? I mean, 1271 01:30:26.079 --> 01:30:28.920 what does the city say if it's if it's under four feet, you 1272 01:30:28.960 --> 01:30:34.039 don't need a permit. It's not under four feet His plan to put a 1273 01:30:34.079 --> 01:30:36.479 bunch of dirt up against the base of the wall to make it look like 1274 01:30:36.560 --> 01:30:41.319 it was only four feet tall. No, No, you go beside your 1275 01:30:41.359 --> 01:30:45.800 house plan, the wholehouse. I mean. And but the dirty year four 1276 01:30:46.039 --> 01:30:51.399 and and I never changed any level of the ground. So no, the 1277 01:30:51.479 --> 01:30:57.239 water did not flood anybody anything like that, because it's still exactly the same 1278 01:30:57.239 --> 01:31:00.720 way it was before I walked in there. So Pierre, you're basically saying, 1279 01:31:01.680 --> 01:31:08.319 you're saying you did everything right. I did everything right. Everything is 1280 01:31:08.399 --> 01:31:15.920 correct, And she still owes me eighty four. Wow. Hey, Kelly, 1281 01:31:16.079 --> 01:31:25.479 can you try to get Bob from l em On? Can you do 1282 01:31:25.640 --> 01:31:29.239 that for me? Kelly? Oh, she's answering the call right now. 1283 01:31:29.920 --> 01:31:33.399 Put both of them on hold. Pierre. Well, actually, Pierre, 1284 01:31:33.520 --> 01:31:38.119 let me ask you something. If I send out one of our experts to 1285 01:31:38.239 --> 01:31:43.680 look at it, you don't think there's going to be any issues, Absolutely 1286 01:31:43.800 --> 01:31:46.000 not if they look because I told her, let me fix this the way 1287 01:31:46.000 --> 01:31:50.800 it's supposed to be fixed. Why do you think why do you think Brian 1288 01:31:50.920 --> 01:31:54.760 and I don't think it's his mom. I think he got involved, is 1289 01:31:54.840 --> 01:32:00.840 so, But why he wants to permit? Well, they went out there 1290 01:32:00.960 --> 01:32:05.560 measure right up next to the house is think of They measured it was a 1291 01:32:05.600 --> 01:32:10.279 little bit like five foot. Yeah, so it's a little bit higher. 1292 01:32:10.720 --> 01:32:13.560 But if you put the dird in mere like you shouldn't supposed to, it 1293 01:32:13.600 --> 01:32:16.520 will be exactly four foot. And that is exactly what I am supposed to 1294 01:32:16.600 --> 01:32:20.319 do. There, no what I'm asking about. Huh, Pierre, here's 1295 01:32:20.399 --> 01:32:24.600 what I'm asking you. You're saying you did a good job. I don't 1296 01:32:24.680 --> 01:32:28.239 understand why he cares if you have a permit or not. I mean, 1297 01:32:28.319 --> 01:32:32.159 if it's five feet compared to four I still don't understand why that why he 1298 01:32:32.359 --> 01:32:36.199 cares if the if the patio looks good and the wall looks good, I 1299 01:32:36.279 --> 01:32:42.359 don't understand. Why do you think he's nitpicking on this? Now? Oh 1300 01:32:42.520 --> 01:32:45.079 they're doing that because they don't want to pay me. They owe me for 1301 01:32:45.600 --> 01:32:49.920 eighty four hundred dollars. Okay, and that's the reason I got you. 1302 01:32:50.000 --> 01:32:53.960 They asked me to leave the property, so I left and never went back 1303 01:32:54.039 --> 01:32:56.319 yet, because I want to give them some time to figure out what they 1304 01:32:56.399 --> 01:32:59.600 want to do. I can go back there and finish it right and no 1305 01:32:59.680 --> 01:33:02.439 big, but I'm not going to go back there and get on her property 1306 01:33:02.479 --> 01:33:08.520 or anything after they asked me to leave. I appreciate everything you just said. 1307 01:33:08.960 --> 01:33:12.439 And here's what I appreciate you coming on as well. H Pierre, 1308 01:33:12.479 --> 01:33:16.439 and he's with landscaping matters. I assume you're the owner. Yeah, okay, 1309 01:33:17.239 --> 01:33:20.239 make sure we have his information, Kelly, and I do think you 1310 01:33:20.319 --> 01:33:24.000 would do, Pierre. Thank you for coming on. What we're gonna do 1311 01:33:24.159 --> 01:33:28.399 is I'm gonna send somebody out and look at the work what I don't get 1312 01:33:29.279 --> 01:33:32.159 from Brian, and I'm going to talk to him after this break. I 1313 01:33:32.479 --> 01:33:40.199 don't understand why he cares about this permit. If the wall is good and 1314 01:33:40.319 --> 01:33:43.680 our guy says it's good and the patio's good. But I'll talk to you 1315 01:33:43.760 --> 01:33:46.039 after this, Brian. Everybody holds tight, Martha, Joe, you guys 1316 01:33:46.079 --> 01:33:55.439 are next three to oh three, Martino, go with a sure thing. 1317 01:33:55.600 --> 01:33:59.920 Denver's best rufer excel roofing dot com. You don't pay a cent until your 1318 01:34:00.079 --> 01:34:06.359 content time for an insurance checkup. Free no obligation. In comparison, call 1319 01:34:06.479 --> 01:34:12.399 Compass Insurance paying too much your coverage at dozens of insurance companies find out now 1320 01:34:12.520 --> 01:34:15.800 three all three seven to seven to one help. You'll think you're his only 1321 01:34:15.920 --> 01:34:18.680 customer when you choose Frank durand the real estate man dot com to list your 1322 01:34:18.760 --> 01:34:26.479 home with Remax Alliance three all three nine two zero sixteen twenty two three all 1323 01:34:26.560 --> 01:34:30.479 three seven three eighty two five five. I just got our new guy, 1324 01:34:30.399 --> 01:34:36.199 uh Griffin Griffin ash with Action Automotive in Colorado Springs. He owes me lunch. 1325 01:34:36.279 --> 01:34:40.199 I mean generally, you know, I don't take people up on it 1326 01:34:40.279 --> 01:34:43.760 because I win so many lunch as. Martino owes me like, I don't 1327 01:34:43.800 --> 01:34:46.119 know ninety seven lunches at this point. But I got him with this. 1328 01:34:47.680 --> 01:34:53.760 I told him I knew where he got his shoes. And for people out 1329 01:34:53.800 --> 01:34:57.119 there, if you've ever been to New Orleans, you will get asked. 1330 01:34:57.159 --> 01:35:00.840 If you're walking around that question, someone will come up to you and say, 1331 01:35:00.880 --> 01:35:04.239 hey, I can tell you where you got your shoes. And you 1332 01:35:04.359 --> 01:35:08.359 look down and you look at him and go, there's no way this guy 1333 01:35:08.479 --> 01:35:11.640 knows I got him at Cole's or I got him at Amazon, or I 1334 01:35:11.680 --> 01:35:14.479 got him at Sears, or I got him at Nike. There's no way 1335 01:35:14.600 --> 01:35:18.039 he knows. So you put up to ten bucks and then they look at 1336 01:35:18.119 --> 01:35:21.600 you and go, you got him on your feet? Hey, mom, 1337 01:35:21.640 --> 01:35:25.840 But you got to tell the audience who's the only one that pays up their 1338 01:35:25.880 --> 01:35:30.279 bets immediately when they knew Doc, you do doc absolutely in cash immediately, 1339 01:35:30.359 --> 01:35:33.880 right. It was funny how you forgot that entire layout of that casino, 1340 01:35:34.000 --> 01:35:38.319 no for a place that you were all the time. I do agree, 1341 01:35:39.119 --> 01:35:42.119 all right, listen three oh three seven one three A two five five. 1342 01:35:42.279 --> 01:35:45.840 Pierre wants to come back and say something else, but real quick, I've 1343 01:35:45.880 --> 01:35:48.199 got Bob with l em Landscaping. Bring him up. Hey, Bob, 1344 01:35:48.359 --> 01:35:53.600 I've got two questions for you. I'm hoping you'll go out and look at 1345 01:35:53.640 --> 01:35:56.520 something for us, maybe over the weekend. Then we'll follow up on it. 1346 01:35:57.039 --> 01:36:00.680 But Brian's parents hired a guy to do a and a retaining wall or 1347 01:36:00.720 --> 01:36:04.359 a wall around the patio from what I can picture. And I guess this 1348 01:36:04.560 --> 01:36:10.319 city says it needs to have a permit only if it's over four feet tall. 1349 01:36:10.880 --> 01:36:15.199 So what I don't know what city, but hold on because really, 1350 01:36:15.239 --> 01:36:18.239 I don't even care about the permit. What I care about is this. 1351 01:36:18.800 --> 01:36:23.680 I care about whether the job was done right. Because Pierre's on. He 1352 01:36:23.880 --> 01:36:29.520 is the landscaping guy that built the wall. Brian is calling on behalf of 1353 01:36:29.600 --> 01:36:33.560 his parents. The landscaper is saying, Hey, the only reason they're doing 1354 01:36:33.680 --> 01:36:38.119 this is because they don't want to pay the rest of their bill. They 1355 01:36:38.319 --> 01:36:42.520 still owe me around eight thousand dollars and all of a sudden they told me 1356 01:36:42.600 --> 01:36:45.319 to get off the property and don't come back without a permit. But there's 1357 01:36:45.399 --> 01:36:49.920 no permit needed for this. So he's saying, the wall's good. Everything's 1358 01:36:50.760 --> 01:36:54.399 guys are basically saying, we're not going to pay it the rest of the 1359 01:36:54.439 --> 01:36:57.520 money unless you have a permit. He's going, there's no permit needed. 1360 01:36:57.840 --> 01:37:00.439 If you put the dirt around, which should be done anyhow, around the 1361 01:37:00.479 --> 01:37:03.479 bottom of the wall, you're only going to have a four feet wall. 1362 01:37:03.560 --> 01:37:08.319 It's not gonna matter. So would you mind looking at the job for us? 1363 01:37:09.600 --> 01:37:13.760 Well, well, well the mamary went me on the property. Yeah, 1364 01:37:13.800 --> 01:37:16.239 of course you will. Brian will let you on. Oh okay, 1365 01:37:16.520 --> 01:37:20.239 where's it not? Hey? Uh yeah, Actually, I don't want to 1366 01:37:20.279 --> 01:37:24.600 say well, let's see, Brian, what town is it in? Is 1367 01:37:24.680 --> 01:37:28.039 it in Denver? Where? Whereabouts are your parents? Just? Lakewood, 1368 01:37:28.119 --> 01:37:35.239 Denver? Where? Oh? In Colorado Springs? Uh? Brian, can 1369 01:37:35.279 --> 01:37:41.399 you give me some pictures of it? Yeah, I would love to give 1370 01:37:41.439 --> 01:37:47.279 you pictures of this. Let's do that. Yeah, that's fine. I 1371 01:37:47.720 --> 01:37:51.159 get where you're coming from, Brian. But let's let's get Brian back on 1372 01:37:51.239 --> 01:37:56.760 the hold. So let's do that. Let's get Pierre on real quick. 1373 01:37:57.199 --> 01:38:01.319 Pierre, you wanted to say something else, go ahead. What happened was 1374 01:38:01.479 --> 01:38:04.920 she talked to the workers. They asked her. She asked the workers, 1375 01:38:04.960 --> 01:38:09.520 what's the best way to build a wall? So the both workers said, 1376 01:38:09.600 --> 01:38:13.600 oh, let's do it with concrete and put concrete in them and it sounded 1377 01:38:13.720 --> 01:38:15.680 really good. So she bought their story. And I'm sitting there listening to 1378 01:38:15.760 --> 01:38:17.960 this, and I said, no, that's not how you build a wall 1379 01:38:18.000 --> 01:38:21.600 in the first place. You don't use concrete. And that's what started it 1380 01:38:21.680 --> 01:38:27.439 off. And after that she said, I was an educated and I was 1381 01:38:27.520 --> 01:38:30.640 doing it wrong. That I said, listen to them and do it their 1382 01:38:30.720 --> 01:38:34.399 way. What did you build the wall out of? It's out a block, 1383 01:38:35.159 --> 01:38:40.359 okay, And it really was not a wall. It was a little 1384 01:38:40.399 --> 01:38:45.319 wall thing in front to hold the concrete up for her patio, but it 1385 01:38:45.399 --> 01:38:49.760 happened to be four foot next to the side of the house. Yeah, 1386 01:38:49.840 --> 01:38:55.560 I get you. I get you. So we're going to get the We're 1387 01:38:55.560 --> 01:39:00.560 going to get you pictures and let's follow up next hour on this. If 1388 01:39:00.640 --> 01:39:04.359 you get the pictures, is that cool? And the worker did say so. 1389 01:39:04.560 --> 01:39:08.319 I don't know what happened between her and the worker. She hired my 1390 01:39:08.520 --> 01:39:11.760 worker to go there and finish the job, so I heard it. He 1391 01:39:11.840 --> 01:39:14.159 went old there and did a bunch of work for them and all that. 1392 01:39:15.680 --> 01:39:18.279 So I don't know what's happening over there. And you've been getting something about 1393 01:39:18.319 --> 01:39:23.479 thirty five hundred on the second job. I never heard nothing about that because 1394 01:39:23.600 --> 01:39:28.079 she paid him, she did a deal with him under my bet. I 1395 01:39:28.680 --> 01:39:31.760 get it. Let's get Pierre on hold. Let's get pictures and figure out 1396 01:39:31.760 --> 01:39:34.399 of what Pierre did. I don't care about the other stuff, but what 1397 01:39:34.600 --> 01:39:39.199 Pierre did is okay or not. We'll get a Bob to look at those 1398 01:39:39.279 --> 01:39:42.600 pictures, so Kelly tell him where to send the pictures. The other thing 1399 01:39:42.640 --> 01:39:47.399 I'll do is Brian's gonna call Bob. I gave him his information and we 1400 01:39:47.600 --> 01:39:53.239 have Pierre's information, which is great. So listen. I want pictures though, 1401 01:39:53.319 --> 01:39:56.680 to put up on YouTube when we get them. Okay, no problem, 1402 01:39:57.039 --> 01:39:59.479 all right, thank you, Kelly. Three oh three seven one three 1403 01:39:59.680 --> 01:40:01.319 two f five to five. Man, we've got a ton going on. 1404 01:40:01.439 --> 01:40:05.079 We're gonna have one line open. Here's the problem with sears. Oh my 1405 01:40:05.239 --> 01:40:10.159 god, I thought they were gone. Uh, Brian, Uh, We're 1406 01:40:10.199 --> 01:40:13.520 gonna free that line up. We've got an issue with the radio. That'll 1407 01:40:13.600 --> 01:40:16.119 be next. And then Josh has a comment on electric cars. Everybody holds 1408 01:40:16.159 --> 01:40:25.520 tight. One line open, three oh three Martino, go with a sure 1409 01:40:25.640 --> 01:40:30.159 thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until 1410 01:40:30.159 --> 01:40:36.319 you're content. Time for an insurance check up, free, no obligation comparison 1411 01:40:36.479 --> 01:40:42.560 call Compass Insurance paying too much your coverage at dozens of insurance companies find out 1412 01:40:42.600 --> 01:40:45.359 now three oh three, seven to seven to one. Help. You'll think 1413 01:40:45.399 --> 01:40:48.199 you're his only customer when you choose Frank durand the real estate Man dot com 1414 01:40:48.439 --> 01:40:54.079 to list your home with Remax Alliance three oh three nine two zero sixteen twenty 1415 01:40:54.159 --> 01:41:01.119 two. All right, three oh three seven one eight two five five three 1416 01:41:01.279 --> 01:41:06.079 zero three Martino, you've been ripped off taking advantage of uh you pretty much 1417 01:41:06.159 --> 01:41:09.319 name it. Hey, Denver, Regon, I want to tell you about 1418 01:41:09.359 --> 01:41:13.640 these guys real quick. You want so, Meg, you tiede so or 1419 01:41:13.840 --> 01:41:17.199 Actually they've got all the new weight loss drugs, but they're pricing just what 1420 01:41:17.399 --> 01:41:21.159 sets them apart. I'll be honest about it. A lot of people charge 1421 01:41:21.359 --> 01:41:28.039 anywhere from one thousand to over two thousand dollars a month for these weight loss 1422 01:41:28.119 --> 01:41:30.880 drugs, and they do work. I mean, there's no doubt about it. 1423 01:41:30.439 --> 01:41:33.319 And these guys do it for two hundred and fifty bucks a month. 1424 01:41:33.399 --> 01:41:38.600 That's the visit, that's the prescription, the medication, that's the whole thing. 1425 01:41:39.159 --> 01:41:43.199 Two hundred and fifty bucks a month. You can sit back and watch 1426 01:41:43.279 --> 01:41:46.520 that weight just go off. The other thing they do that's pretty cool is 1427 01:41:46.600 --> 01:41:50.880 stem cell treatment. These guys are great, Denverregen dot com. But that 1428 01:41:51.479 --> 01:41:55.000 so, Meg you tiede. I think I'm saying that right, But you 1429 01:41:55.079 --> 01:41:58.640 get the idea. Those the weight loss drugs two hundred and fifty a month. 1430 01:41:58.720 --> 01:42:00.159 It's it's crazy. So if you've been putting it off, give him 1431 01:42:00.159 --> 01:42:03.479 a call. There's no hidden money or anything in it, but Denver rejail 1432 01:42:03.600 --> 01:42:08.439 dot com. Now when we come back, I've got one line open three 1433 01:42:08.520 --> 01:42:13.159 oh three Martino, go with a sure thing Denver's best roofer Excel Roofing dot 1434 01:42:13.239 --> 01:42:18.920 com. You don't pay a cent until you're content. Time for an insurance 1435 01:42:19.000 --> 01:42:25.319 check up free, no obligation comparison call Compass Insurance paying too much your coverage 1436 01:42:25.359 --> 01:42:29.159 at dozens of insurance companies find out now three oh three seven seven to one 1437 01:42:29.319 --> 01:42:31.960 help. You'll think you're his only customer when you choose Frank durand the real 1438 01:42:32.079 --> 01:42:36.600 estate Man dot com to list your home with Remax Alliance three oh three nine 1439 01:42:36.640 --> 01:42:53.119 two zero sixteen twenty two rift of news you need so you don't have run 1440 01:42:53.239 --> 01:43:00.600 anous as fast as we can shoot, that's gonna help. Come is the 1441 01:43:00.760 --> 01:43:13.039 Troubleshooter Show. No Tom Martino, Welcome, Welcome to the show, the 1442 01:43:13.119 --> 01:43:15.880 only show of his kind. We're here to solve problems, answer questions, 1443 01:43:15.279 --> 01:43:19.039 take complaints. You've been ripped off, maybe taken advantage of. Maybe you're 1444 01:43:19.079 --> 01:43:24.720 trying to recoup some money from a bad contractor this is what the show's about. 1445 01:43:24.800 --> 01:43:27.359 You can call us right now at three zero three Martino. We have 1446 01:43:27.479 --> 01:43:31.560 one line open that's three zero three Martino. You can also email us at 1447 01:43:31.600 --> 01:43:36.840 help at troubleshooter dot com. I'm gonna take a second and talk about a 1448 01:43:36.920 --> 01:43:44.520 Dodge dealer. And this is the craziest story. You can't believe it. 1449 01:43:44.960 --> 01:43:50.720 You just can't believe how corrupt they are or or it is possible they just 1450 01:43:53.159 --> 01:43:56.800 I want you to be the judge, and it's really nuts. In fact, 1451 01:43:56.880 --> 01:44:00.920 Jeff Vick with camera transmission, is in studio. Jeff, I want 1452 01:44:01.039 --> 01:44:06.279 you to chime in on something with this because of the relationship of what you 1453 01:44:06.520 --> 01:44:13.920 do as well. And let me tell the story really quick. So this 1454 01:44:14.159 --> 01:44:17.760 Dodge dealer in Castle Rock, in fact, the name of it, I 1455 01:44:17.920 --> 01:44:23.640 believe I spoke with Joe Medina. I think he's one of the managing partners. 1456 01:44:23.680 --> 01:44:30.319 But it's Castle Rock Chrysler Dodge Jeep Ram, castle Rock Chrysler Dodge Jeep 1457 01:44:30.399 --> 01:44:33.520 Ram. That's who we're talking about. This guy Ryan called in a couple 1458 01:44:33.600 --> 01:44:36.359 weeks ago and I talked to him at length, and I couldn't believe what 1459 01:44:36.479 --> 01:44:41.319 he was telling me. He said he was driving down the road and all 1460 01:44:41.359 --> 01:44:45.199 of a sudden, his engine started knocking and it was horrible. He brings 1461 01:44:45.279 --> 01:44:48.119 it over to the Dodge dealer. By the way, it's almost one hundred 1462 01:44:48.159 --> 01:44:55.319 thousand dollars vehicle to twenty twenty three, still under manufacturer's warranty, Dodge Ram 1463 01:44:55.439 --> 01:44:59.880 thirty five hundred diesel. He brings it over there because it's under warranty. 1464 01:45:00.000 --> 01:45:05.720 And the next thing he hears back from these characters, and I say that 1465 01:45:06.000 --> 01:45:13.600 term even loosely at Castle Rock Chrysler Dodge Jeep Ram, is that it's not 1466 01:45:13.760 --> 01:45:19.359 going to be covered under warranty because he neglected and abused his engine or something 1467 01:45:19.479 --> 01:45:24.199 happened. Because there's only three courts of oil in it now. First of 1468 01:45:24.239 --> 01:45:28.680 all, I would assume this vehicle takes possibly eight to twelve courts. He 1469 01:45:28.760 --> 01:45:33.920 had an oil change done at Big O' tires about eight months before, in 1470 01:45:34.039 --> 01:45:41.439 about eight nine thousand miles before, and they're saying, if you really did 1471 01:45:41.560 --> 01:45:44.920 have an oil change, this is an assumption of what they're telling him. 1472 01:45:45.439 --> 01:45:47.760 But if you really did have an oil change, big O' screwed up and 1473 01:45:47.880 --> 01:45:53.000 only put three quarts of oil in it. But regardless, it's not our 1474 01:45:53.119 --> 01:45:59.479 problem. It's not under warranty. And you know what this Castle Rock Chrysler 1475 01:45:59.800 --> 01:46:05.239 died odds jeep Ram did. They flagged it in the system, So no 1476 01:46:05.439 --> 01:46:11.199 dealership in the country will do any engine warranty to it. Generally, it 1477 01:46:11.239 --> 01:46:15.159 would be flagged by someone at Chrysler. To the best of my knowledge, 1478 01:46:15.560 --> 01:46:20.479 I happen to know someone entrenched over there, and sure enough, this dealership, 1479 01:46:21.199 --> 01:46:27.159 this Castle Rock Chrysler dodged jeep Ram dealership. They flagged it in the 1480 01:46:27.239 --> 01:46:30.600 system, no more warranty, and it was under warranty, So they're basically 1481 01:46:30.680 --> 01:46:34.720 blaming this guy. Now they tell him he needs an engine and it's going 1482 01:46:34.800 --> 01:46:38.880 to be forty one thousand dollars. You go forty one grand. Well, 1483 01:46:38.960 --> 01:46:41.960 remember it's a brand new truck and it's a diesel. I don't even know 1484 01:46:42.039 --> 01:46:45.199 what that engine would cost, nor do I care, But they're not going 1485 01:46:45.279 --> 01:46:48.039 to cover it under warranty because there's only three quarts of oil in it and 1486 01:46:48.199 --> 01:46:54.640 its customer abuse. Does everybody, my automotive guys sitting there, does everybody 1487 01:46:54.760 --> 01:47:00.319 follow this story so far? Now I get involved, and I called over 1488 01:47:00.399 --> 01:47:03.720 and I talked to someone at Dodge, someone that I know, and he 1489 01:47:03.960 --> 01:47:08.439 verified everything. I just said that it was flagged and there's no warranty left 1490 01:47:08.520 --> 01:47:14.720 on this vehicle according to what the computer said at that exact moment. Then 1491 01:47:14.800 --> 01:47:17.800 I talked to this guy Ryan, he's the caller, and we got a 1492 01:47:17.880 --> 01:47:21.680 game plan together. Then I ended up talking to I believe. Once again, 1493 01:47:21.760 --> 01:47:25.439 I'm sorry. I talked to the GM down there. I don't know 1494 01:47:25.479 --> 01:47:29.279 if he was Joe Medina. Honestly, I forget who I talked to down 1495 01:47:29.319 --> 01:47:33.119 there, but he was either the sales manager or the the general partner or 1496 01:47:33.159 --> 01:47:36.399 the manager down there. And he said, Mark, I'm gonna go back 1497 01:47:36.439 --> 01:47:41.520 and we're gonna check it, and we're going to make sure that everything's done 1498 01:47:41.600 --> 01:47:44.000 right. And I'm going to try to fight for this guy to have Dodge 1499 01:47:44.079 --> 01:47:46.600 do something for him. And I kind of took him at his word. 1500 01:47:46.680 --> 01:47:50.479 I mean, I don't know the guy from anybody else. Next thing I 1501 01:47:50.640 --> 01:47:55.119 hear back from Ryan is Nope, they're not going to do anything. I 1502 01:47:55.199 --> 01:47:58.359 said, Ryan, I need something in writing why they're not going to do 1503 01:47:58.479 --> 01:48:00.760 it. They have got to give you something in writing why they avoided the 1504 01:48:00.800 --> 01:48:04.960 warranty on this vehicle in the entire Dodge system, and get it out of 1505 01:48:05.039 --> 01:48:09.960 there, Get it somewhere else. So then Ryan ends up. This is 1506 01:48:10.000 --> 01:48:15.520 where this thing gets so unbelievable. Ryan ends up getting the caller. One 1507 01:48:15.560 --> 01:48:17.760 of the Dodge reps actually call him back, and the Dodge rep says, 1508 01:48:17.800 --> 01:48:23.079 you know what, We're gonna pay a little money to prove to you that 1509 01:48:23.239 --> 01:48:26.439 there was only three quarts oil. We're gonna go ahead and pay a little 1510 01:48:26.479 --> 01:48:30.079 bit out of our own pockets to tear it down, and then we'll figure 1511 01:48:30.119 --> 01:48:32.359 out exactly where the oil went, because remember, there's only three quartz oil 1512 01:48:32.399 --> 01:48:36.279 in it, even though that oil change was eight months ago. In other 1513 01:48:36.359 --> 01:48:41.359 words, they're claiming that he drove on three quarts of oil and ruin the 1514 01:48:41.479 --> 01:48:46.960 engine eight nine thousand miles ago, in eight or nine months ago. Hey, 1515 01:48:47.039 --> 01:48:51.680 Jeff, can you tell us what a flex plate is? Yeah, 1516 01:48:51.840 --> 01:48:55.560 if it was a standard transmission he's in the clutch, it would be called 1517 01:48:55.560 --> 01:48:59.600 a flywheel. So the flex plate sits in between the engine and transmission. 1518 01:49:00.159 --> 01:49:02.920 Uh the torqueovert bolt up to it. The reason they called it a flex 1519 01:49:02.960 --> 01:49:08.119 place because as the torquever heats up, it does swell, so it has 1520 01:49:08.199 --> 01:49:11.840 to actually be able to move to in order to accommodate that Okay, Now, 1521 01:49:12.079 --> 01:49:18.000 if a flex plate happened to break in a twenty twenty three Dodge Ram 1522 01:49:18.199 --> 01:49:25.319 thirty five hundred, could it sound like an engine knocking? Most definitely guess 1523 01:49:25.439 --> 01:49:30.039 what That's all it was, And it's one hundred percent covered under warranty. 1524 01:49:30.640 --> 01:49:35.119 These guys at castle Rock Dodge, whatever the hell it's called, did one 1525 01:49:35.159 --> 01:49:39.960 of two things, and I'm not sure which one one. They simply didn't 1526 01:49:39.960 --> 01:49:43.439 even look at the vehicle, but yet they said there was only three quarts 1527 01:49:43.479 --> 01:49:46.479 of oil in it. So were they trying to sell a forty one thousand 1528 01:49:46.560 --> 01:49:53.720 dollars engine or are they just inept? They're so stupid they can't read a 1529 01:49:53.840 --> 01:49:58.640 dipstick? Is that possible? They're so stupid. They tell the guy there's 1530 01:49:58.720 --> 01:50:01.439 only three courts, but it is full of oil. Listen to what I 1531 01:50:01.640 --> 01:50:05.560 just said, it's full of oil. It ended up going to a rap 1532 01:50:05.680 --> 01:50:11.159 a hole because the Dodge guy, not the guy in Castle Rock, not 1533 01:50:11.319 --> 01:50:15.079 the dealership guy, but the guy from Chrysler whoever the hell owns Dodge now, 1534 01:50:15.520 --> 01:50:17.920 brought it over to a rap a hole to have it looked at. 1535 01:50:17.960 --> 01:50:21.359 It a different dealership. They said, there's plenty of oil in it. 1536 01:50:23.359 --> 01:50:27.079 There's exactly the amount of oil it's supposed to be. It's not due for 1537 01:50:27.199 --> 01:50:30.920 an oil change. The flex plate broke. So what do you guys think 1538 01:50:30.000 --> 01:50:34.479 happened? And I'm being honest about this, Think of how egregious this is? 1539 01:50:35.039 --> 01:50:39.960 Are they stupid? And if they are stupid, are they lying? 1540 01:50:40.279 --> 01:50:43.920 Did they simply say there's three courts when it's full? What do you make 1541 01:50:44.000 --> 01:50:45.920 of it? Jeff? I want your opinion first? Do you think they're 1542 01:50:45.960 --> 01:50:49.680 outright crooks? And I don't mean for you. I don't mean to bring 1543 01:50:49.800 --> 01:50:55.039 you into this, but you're a transmission guy. I mean, something comes 1544 01:50:55.119 --> 01:50:58.359 in. How hard is it to check the level of oil? I mean, 1545 01:50:58.439 --> 01:51:02.039 what do you think there's something shady there? I mean, when everybody's 1546 01:51:02.119 --> 01:51:05.920 working on commission, forty one thousand dollars makes a pretty good paycheck. I 1547 01:51:06.159 --> 01:51:11.840 cannot believe this. Rod Greer, what are your thoughts? It doesn't sound 1548 01:51:11.960 --> 01:51:17.159 right to me either. I don't understand why they did it. But if 1549 01:51:17.199 --> 01:51:20.479 the oil is full, the oil is full, So I don't know they 1550 01:51:20.560 --> 01:51:24.960 told him there was only three courts. I remember this call. I personally 1551 01:51:25.039 --> 01:51:29.680 got involved in this and went back and forth with Ryan numerous times over the 1552 01:51:29.800 --> 01:51:34.000 last week when I finally found out what happened from a Rapah Dodge or whatever 1553 01:51:34.039 --> 01:51:38.479 they're called down there, I couldn't believe it. A broken flex plate. 1554 01:51:39.680 --> 01:51:42.560 I don't even think they brought this thing in the shop. I think they 1555 01:51:42.640 --> 01:51:45.800 went out, they turned it on, they heard that knocking, thought it 1556 01:51:45.960 --> 01:51:49.359 was the engine when it had nothing to do with the engine, and then 1557 01:51:49.680 --> 01:51:53.760 decided to tell them it's low on oil. It only had three courts, 1558 01:51:53.800 --> 01:51:58.520 that's forty one thousand. Then the bastards, excuse my language, actually blocked 1559 01:51:58.560 --> 01:52:01.399 them in the dodge. Listen, they actually blocked him to where if he 1560 01:52:01.520 --> 01:52:05.199 brought it to another dealership, they wouldn't even look at it. They literally 1561 01:52:05.319 --> 01:52:10.439 blocked him in the warranty system. In my opinion, and this is my 1562 01:52:10.560 --> 01:52:14.640 opinion, but you're hearing what happened, and we're going to have the consumer 1563 01:52:15.319 --> 01:52:18.239 on Monday, and we're going to talk about this with him, and I'm 1564 01:52:18.279 --> 01:52:21.439 pretty sure he feels the exact way I do. I don't know how this 1565 01:52:21.600 --> 01:52:27.159 happens by mistake. I can't think of one way this happens by mistake. 1566 01:52:27.239 --> 01:52:30.199 Now, I do want to ask Dragon, because Dragon, I love your 1567 01:52:30.239 --> 01:52:33.640 opinion. If everything I am saying, which is being passed on to you 1568 01:52:33.840 --> 01:52:39.800 through the caller and other information I have, is correct. What do you 1569 01:52:39.960 --> 01:52:44.039 think happened? It sounds like something nefarious. Yeah, if those shop guys 1570 01:52:44.079 --> 01:52:46.199 are working on commission, they just were trying to make whatever commission that they 1571 01:52:46.239 --> 01:52:50.399 could. I don't even know how to justify it. Once he comes on 1572 01:52:50.560 --> 01:52:54.600 Monday, my next question is going to be to Kelly to call him up. 1573 01:52:54.880 --> 01:52:57.960 I want to call up this managing partner again and talk to him. 1574 01:52:58.239 --> 01:53:01.199 This guy came on and blew smoke. I mean really, it's still coming 1575 01:53:01.279 --> 01:53:04.720 out of my you know, I can't believe how much smoke he blue. 1576 01:53:05.000 --> 01:53:09.840 This is the most insane thing I have ever heard. It really is, 1577 01:53:10.039 --> 01:53:13.720 and we're going to revisit this Monday. I'm not going to labor it right 1578 01:53:13.840 --> 01:53:16.359 now, but I'm telling you, if you live in Castle Rock and you're 1579 01:53:16.439 --> 01:53:21.000 looking at buying a truck or getting a Dodge or a Jeep or a Ram 1580 01:53:21.239 --> 01:53:27.039 or anything they sell down there, and they also own I think a Super 1581 01:53:27.319 --> 01:53:30.199 One too, or and other stuff, I would never go to these guys. 1582 01:53:30.439 --> 01:53:33.720 I would never go to them. This is crazy. I haven't heard 1583 01:53:33.800 --> 01:53:38.720 something this bad in a long time. It's outright insane. They are right 1584 01:53:38.960 --> 01:53:45.520 insane. Marks. Hey, look the technician that looked on you looked at 1585 01:53:45.560 --> 01:53:47.399 that, right, he's paid on commission. He went out there, he 1586 01:53:47.520 --> 01:53:53.119 heard the noise, and that ticket was a sign to him. And so 1587 01:53:53.399 --> 01:53:57.640 if he was lazy enough to just advise an engine without checking it out, 1588 01:53:58.000 --> 01:54:00.119 they need to go back and see what technician that is, and he needs 1589 01:54:00.159 --> 01:54:04.199 to be held accountable. But what's even But what's worse than that? What's 1590 01:54:04.279 --> 01:54:08.720 worse than that is he said there was only three quarts of oil. Let 1591 01:54:08.760 --> 01:54:12.239 me ask you this question, Griffin. If a truck comes in like that, 1592 01:54:12.680 --> 01:54:15.520 a twenty twenty three thirty five hundred, how hard is it to check 1593 01:54:15.600 --> 01:54:19.439 the oil level? It's not hard. But also if that was the case, 1594 01:54:19.600 --> 01:54:23.479 he would have went ahead and drained some oil out, showed the metal 1595 01:54:23.560 --> 01:54:27.279 shavings in the oil to help you. Concurring, I think they were finding 1596 01:54:27.319 --> 01:54:30.520 the complete I think they were putting a complete Oki doke on him figure and 1597 01:54:30.600 --> 01:54:34.479 he's going to draw forty thousand because it's one hundred thousand dollars truck. He's 1598 01:54:34.520 --> 01:54:39.119 not going to just trash the truck. I think they tried to screw him 1599 01:54:39.119 --> 01:54:43.119 that's my opinion. I really think they tried to screw Blue and tattoo him 1600 01:54:43.279 --> 01:54:45.720 and they almost got away with it. They almost did if it wasn't for 1601 01:54:45.840 --> 01:54:49.840 him calling into this show. So for everybody out there, So for everybody 1602 01:54:49.960 --> 01:54:55.079 out there that does bad things like that, Remember why this show is here. 1603 01:54:55.439 --> 01:54:59.960 It's to catch guys like you trying to rip people off in Colorado. 1604 01:55:00.359 --> 01:55:03.159 I'm sick and tired of it. In this dealer, the owner, the 1605 01:55:03.399 --> 01:55:09.319 owner, in this managing partner should be ashamed of themselves. And I hope 1606 01:55:09.319 --> 01:55:12.720 they come on and face some music Monday. I really hope they do. 1607 01:55:12.880 --> 01:55:23.840 I gotta take a break. Go with a sure thing Denver's best roofer Excel 1608 01:55:23.960 --> 01:55:30.720 Roofing dot com. You don't pay a cent until you're content. Time for 1609 01:55:30.800 --> 01:55:34.680 an insurance checkup, free, no obligation comparison call Compass Insurance. Pay too 1610 01:55:34.760 --> 01:55:40.000 much your coverage at dozens of insurance companies find out now three oh three seven 1611 01:55:40.039 --> 01:55:43.560 to seven to one help. You'll think you're his only customer when you choose 1612 01:55:43.600 --> 01:55:47.000 Frank durand the real estate Man dot com to list your home with Remax Alliance 1613 01:55:47.279 --> 01:55:51.800 three oh three nine two zero sixteen twenty two. You know, I'd love 1614 01:55:51.880 --> 01:55:57.239 to hear from people on that Dodge dealership. Can anybody out there imagine how 1615 01:55:57.279 --> 01:55:59.760 they got that so messed up? Or do you think it was on? 1616 01:56:00.479 --> 01:56:03.119 Now? Actually, Steve's got a comment right now, Hey Steve, what's 1617 01:56:03.199 --> 01:56:10.800 going on? Steve's gone? I wonder why? What was his comment, 1618 01:56:10.960 --> 01:56:15.720 Kelly? Do you know he's a mechanic and he wanted to comment about the 1619 01:56:15.840 --> 01:56:19.680 engine issue that you were Steve, call back free that lineup. I'd love 1620 01:56:19.800 --> 01:56:24.800 for someone to call back, especially a technician, and tell me how this 1621 01:56:25.000 --> 01:56:29.199 is possible. Where they say there's only three quarts of oil, they flag 1622 01:56:29.279 --> 01:56:31.079 it in the Dodge system, so he doesn't have a warranty anymore. There 1623 01:56:31.159 --> 01:56:35.319 was only three quarts oil at least that's what I'm understanding. And I saw 1624 01:56:35.399 --> 01:56:38.880 the flag, I mean I really do. I got a screenshot of it 1625 01:56:38.960 --> 01:56:43.159 in the Dodge system. This dealership tried to put them together, in my 1626 01:56:43.279 --> 01:56:46.880 opinion, and if they didn't, then what happened? How did they say 1627 01:56:46.920 --> 01:56:50.319 there's only three quarts oil? Why? Why? And then we have the 1628 01:56:50.399 --> 01:56:55.359 other Dodge dealership that says there's no oil, there's perfect amount of oil, 1629 01:56:55.359 --> 01:56:59.359 there's no oil missing. God, my brain hurts thinking of how bad those 1630 01:56:59.399 --> 01:57:02.560 guys are my opinion. Now, Joe, what's going on? You've been 1631 01:57:02.600 --> 01:57:12.840 waiting forever. I've got a twenty twenty two GMC canyon And what happens is 1632 01:57:12.920 --> 01:57:17.880 when I'm driving at about forty five miles and or fifty miles, the radio 1633 01:57:18.560 --> 01:57:21.560 starts getting a lot of static on it. And I was just trying to 1634 01:57:21.600 --> 01:57:28.920 see if there's an easier fix on that particular radio. Maybe you're driving far 1635 01:57:29.079 --> 01:57:32.920 away from the radio station. Is that possible. No, it's all mostly 1636 01:57:33.039 --> 01:57:36.880 in town. I could be driving on sixth Avenue or whatever. So what 1637 01:57:38.000 --> 01:57:40.840 I did is I took the antenna off the top of the roof. I 1638 01:57:40.960 --> 01:57:43.880 cleaned it and put some dielectric grease on it, and then I put it 1639 01:57:43.960 --> 01:57:46.720 back in there. But it didn't seem to help. So well, Joe, 1640 01:57:46.800 --> 01:57:50.479 I'm going to ask this again. Is it possible. It's nothing to 1641 01:57:50.520 --> 01:57:55.800 do with your vehicle. It's got to do with the radio. What are 1642 01:57:55.840 --> 01:57:58.760 you listening to? I mean, if you put a CD on or an 1643 01:57:58.920 --> 01:58:02.239 MP three player, it doesn't happen. Correct, It's only on what AMFM? 1644 01:58:03.520 --> 01:58:08.560 Yeah? Right? Yeah? Just I'm looking at the AMFM radio and 1645 01:58:09.359 --> 01:58:13.359 I would just it seems like when you get to forty five or fifty miles 1646 01:58:13.399 --> 01:58:16.319 an hour on the UH on, the radio starts getting a little bit of 1647 01:58:16.359 --> 01:58:19.520 static in there. So well, I don't know, guys, any idea 1648 01:58:19.600 --> 01:58:25.680 is there? Does the static seem to change with how fast the engine is 1649 01:58:25.720 --> 01:58:30.319 actually moving, how many RPMs you're doing. I'm when I'm down to below 1650 01:58:30.479 --> 01:58:34.000 forty miles an hour, the radio works just fine, because I wonder if 1651 01:58:34.039 --> 01:58:39.199 you're picking up electrical interference from the charging system. They've got capacitors that are 1652 01:58:39.319 --> 01:58:43.520 used for noise reducers, and if you've got if they're not working properly or 1653 01:58:43.520 --> 01:58:46.159 they're failing, then you can get some noise coming through that radio. Oh 1654 01:58:46.199 --> 01:58:49.640 okay, well I can tell how would you how would he troubleshoot that? 1655 01:58:49.840 --> 01:58:55.600 Jef? Well, personally, I just changed the ultiment or find out. 1656 01:58:55.720 --> 01:59:00.720 But twenty two. Yeah, that's a little tough for most people. Isn't 1657 01:59:00.720 --> 01:59:03.159 there a filter you can put right between you can get noise filters? Yeah, 1658 01:59:03.239 --> 01:59:08.760 right between the the antenna and the radio. Well, if you put 1659 01:59:08.800 --> 01:59:10.960 it on there, then you're just gonna absorb all the noise. You're not 1660 01:59:10.960 --> 01:59:15.359 gonna get any noise coming out of the radio because you're literally what you're getting 1661 01:59:15.399 --> 01:59:19.640 through the antenna is actually electronic noise and then converted through your speakers. Okay, 1662 01:59:19.800 --> 01:59:21.960 so if you put it on at an antenna, you're going to absorb 1663 01:59:23.000 --> 01:59:26.079 all that noisiness, not gonna make it to the speakers. Shoe you got 1664 01:59:26.119 --> 01:59:30.319 any other questions, No, that's all I wanted to see if what that 1665 01:59:30.560 --> 01:59:33.159 might be an easy fix on there. I need to maybe take it to 1666 01:59:33.279 --> 01:59:35.760 the dealer and have them kind of look at it and see if they can 1667 01:59:36.359 --> 01:59:40.880 because it's still under a warranty. Yeah, a little bit. We've got 1668 01:59:40.960 --> 01:59:44.079 to tell about November. To get there. I would do. I would 1669 01:59:44.119 --> 01:59:46.399 get dead done. I don't honestly though, Guys, if it's coming through 1670 01:59:46.439 --> 01:59:48.680 the charging system, they should be able to see it on a scope. 1671 01:59:49.560 --> 01:59:54.880 Well not only that he's saying it happens when he's over forty five or whatever. 1672 01:59:55.159 --> 01:59:57.840 They should be able to get in with them and listen to it happen. 1673 01:59:59.560 --> 02:00:02.479 Right. Well, I'm talking about verifying it. Is that something you 1674 02:00:02.600 --> 02:00:08.720 mean, what the issue is is that something ride with JFR cars. You 1675 02:00:08.880 --> 02:00:11.920 sell a lot of cars and you use everything, But is that something that 1676 02:00:12.760 --> 02:00:16.359 let's say, you know, the guy from whoever GMC hops in with them 1677 02:00:16.399 --> 02:00:19.960 and they hear it. What would they do warranty the alternator, Jeff, 1678 02:00:20.039 --> 02:00:24.640 I mean, is that something they would do be based on that problem? 1679 02:00:24.720 --> 02:00:26.640 Well, no, they'd confirm it and then they'd, like I say, 1680 02:00:26.840 --> 02:00:29.119 if as long as they can see it on their scopes, and then that 1681 02:00:29.439 --> 02:00:31.920 would be a warrantable item. Okay, I dig, I dig, all 1682 02:00:32.000 --> 02:00:34.600 right, Joe, I appreciate that. Hey, Martha, what's going on 1683 02:00:34.760 --> 02:00:41.840 with this Sears dishwasher? Okay? I talked to Tom last Friday. It's 1684 02:00:42.000 --> 02:00:47.600 actually an LG dishwasher that has a leak. It's only I've only had it 1685 02:00:47.840 --> 02:00:51.840 since the fifth, so I've had it from What does Sears have to do 1686 02:00:51.960 --> 02:00:58.239 with it? I had the LG the dishwasher has a leak, and LG 1687 02:00:58.640 --> 02:01:02.319 sent Sears to fix it. Okay, But Martha, you didn't buy it 1688 02:01:02.399 --> 02:01:05.479 from Sears? Correct? I did not? I thought, Okay, I 1689 02:01:05.560 --> 02:01:10.520 get it. I get it. So they sent out the Sears kat that's 1690 02:01:10.600 --> 02:01:16.760 shocking to me. Anyhow, go ahead, Okay, So when I talked 1691 02:01:16.800 --> 02:01:23.319 to Tom last week, they were to come out yesterday and they set a 1692 02:01:23.399 --> 02:01:26.760 seal. I got the seal yesterday, but they stood me up. It's 1693 02:01:26.800 --> 02:01:30.159 an eight to five window and Sears didn't show to put the CeAl in. 1694 02:01:31.359 --> 02:01:41.640 So I contacted LG immediately this morning and one of their presidential liaisons called me 1695 02:01:41.840 --> 02:01:45.359 back and said, well, we can't control Sears. I will try, 1696 02:01:45.680 --> 02:01:49.479 and I got a text a little while ago. My new appointment for a 1697 02:01:49.640 --> 02:01:56.720 CeAl is July ninth, and Sears has a history with me for not showing 1698 02:01:56.880 --> 02:02:01.000 up. They got a history with everybody for nat showing apparently. I wonder 1699 02:02:01.039 --> 02:02:05.520 why they even called. Will LG allow you to use anybody else or they 1700 02:02:05.680 --> 02:02:10.880 have to pick them? They I guess they're gonna pick them, she said, 1701 02:02:10.960 --> 02:02:14.720 But it was one of those where she wasn't sure at the time. 1702 02:02:14.880 --> 02:02:18.399 She wanted to see if Sears would come back out. Is it truly unusable 1703 02:02:18.680 --> 02:02:21.520 the way it is now? No I run it. I just collect the 1704 02:02:21.600 --> 02:02:26.760 water. God, you know, I'm not sure it's the seal. My 1705 02:02:26.920 --> 02:02:30.840 husband looked at it. He was gone when it was installed in everything, 1706 02:02:30.520 --> 02:02:34.560 and he looked at it this morning and he says, from where it's leaking, 1707 02:02:34.800 --> 02:02:39.640 it doesn't look like it's the seal that they sent me. So you're 1708 02:02:39.680 --> 02:02:45.319 thinking misdiagnosed it. They haven't even seen it. Well, who said it 1709 02:02:45.439 --> 02:02:49.239 was the seal to begin with? I guess they did. They just set 1710 02:02:49.359 --> 02:02:53.479 me a seal. No, hold on, hold on, I'm just a 1711 02:02:53.520 --> 02:02:56.600 little confused. You call it LG because it's LG and say, hey, 1712 02:02:56.600 --> 02:03:00.840 I've got a problem. Within that phone call, they side it's a seal 1713 02:03:00.920 --> 02:03:06.119 and send you a seal. I think they contacted Sears and Sears decided to 1714 02:03:06.319 --> 02:03:13.039 just send a seal. Oh my god, I got you when they when 1715 02:03:13.079 --> 02:03:15.520 they come out on the ninth. You know what I'd like to do. 1716 02:03:15.319 --> 02:03:21.840 Let's get I'd like to put Bow on this. I really would. Let's 1717 02:03:21.880 --> 02:03:26.680 put Bow on this, Kelly. I would like you, Martha to do 1718 02:03:26.840 --> 02:03:31.640 a three way conversation with Deputy Bow and LG. And let's see if we 1719 02:03:31.840 --> 02:03:38.079 can't get an alternative to what's going on. Just tell them it's not acceptable. 1720 02:03:38.560 --> 02:03:41.880 And our guys are really good. Bo will know how to communicate to 1721 02:03:42.000 --> 02:03:45.199 him. Maybe we can get you an earlier window. But more importantly, 1722 02:03:45.600 --> 02:03:47.680 let's get a diagnosed. I'm with you. I'm afraid they're gonna show up 1723 02:03:47.920 --> 02:03:51.319 and they're gonna say it's not this seal and then you're moved yet again. 1724 02:03:51.439 --> 02:03:57.520 I just don't trust Sears. So hold on, let's get let's get Deputy 1725 02:03:57.560 --> 02:03:59.560 ball on that. I got to take a break. Then I'm gonna go 1726 02:03:59.680 --> 02:04:06.199 to Well real quick. Steve, what is the comment on the dodge? 1727 02:04:06.279 --> 02:04:11.159 Thirty five hundred, Yes, Mark, it's it's a simple comment. I'm 1728 02:04:11.199 --> 02:04:15.960 a mechanic. A dipstick on a vehicle usually only tells you that the oil 1729 02:04:16.159 --> 02:04:20.279 is two, possibly three quarts low. And I was thinking that it's a 1730 02:04:20.359 --> 02:04:26.079 possibility, and it really it lowers the egregious part of this. But I 1731 02:04:26.199 --> 02:04:30.079 was thinking that it was possible that there's only two ways that the technician could 1732 02:04:30.119 --> 02:04:32.800 have known that there was only three quarts of oil in it. Either drained 1733 02:04:32.840 --> 02:04:36.720 the oil and measured it, or he added five quarts of oil to bring 1734 02:04:36.800 --> 02:04:42.159 it up to the proper level. And I'm just wondering if possibly a wrappa 1735 02:04:42.239 --> 02:04:45.720 hole got the vehicle after he had added five quarts of oil to know that 1736 02:04:45.880 --> 02:04:49.920 it was three quarts, you know, only three quarts in there? Actually 1737 02:04:50.000 --> 02:04:55.720 doesn't have a dipstick. Yeah, no, the answer is no. Okay, 1738 02:04:55.880 --> 02:04:58.439 what's what? Why does it not have a dipstick? What's the deal 1739 02:05:00.000 --> 02:05:02.760 we measured electronically that one does not have a dipstick. The customer or the 1740 02:05:03.600 --> 02:05:06.880 caller actually brought that up, but he did not have the ability to check 1741 02:05:06.920 --> 02:05:11.399 the oil himself. You know it. It is pretty strange, Steve. 1742 02:05:11.640 --> 02:05:14.399 I mean, they've got this app. It's actually kind of cool, and 1743 02:05:14.439 --> 02:05:17.520 I got screenshots of it. It tells you when to change the oil based 1744 02:05:17.600 --> 02:05:23.039 upon I don't even know what it's based upon, probably driving conditions, mileageit 1745 02:05:23.119 --> 02:05:26.479 combination of everything. I have no idea how it comes to it, but 1746 02:05:26.640 --> 02:05:30.720 it'll say you have thirty percent life left on it, and it green lighted 1747 02:05:30.800 --> 02:05:34.319 everything. If I look at that app, his screenshots, it said the 1748 02:05:34.359 --> 02:05:38.159 oil pressure was right. It said everything was right. So it was like 1749 02:05:39.000 --> 02:05:42.399 them saying it was three quarts low. Made no sense. And then my 1750 02:05:42.600 --> 02:05:46.680 argument when he first called against this dealership is like, how does the app 1751 02:05:47.039 --> 02:05:51.600 say everything's right? He has no way of checking the oil, but yet 1752 02:05:53.319 --> 02:05:56.680 you're saying he did something wrong. And that's when they started, I guess 1753 02:05:56.760 --> 02:06:02.800 telling him it was Big O's fault. I think they put him together anyhow, 1754 02:06:02.800 --> 02:06:06.039 I gotta take a break, go with a sure thing. Denver's best 1755 02:06:06.119 --> 02:06:11.119 roofer Excel roofing dot com. You don't pay a cent until you're content. 1756 02:06:14.520 --> 02:06:18.640 Time for an insurance checkup free, no obligation. Comparison call Compass Insurance paying 1757 02:06:18.680 --> 02:06:23.760 too much your coverage at dozens of insurance companies find out now three all three 1758 02:06:23.920 --> 02:06:27.239 seven to seven to one. Help. You'll think you're his only customer when 1759 02:06:27.279 --> 02:06:30.960 you choose Frank durand the real estate Man dot com to list your home with 1760 02:06:30.119 --> 02:06:41.680 Remax Alliance three oh three nine two zero sixteen twenty two. All right, 1761 02:06:41.760 --> 02:06:45.720 listen, we've got a lot kick in Monday, Monday, Monday. We're 1762 02:06:45.760 --> 02:06:48.800 gonna have Ryan in, uh he's a caller, have him on the phone. 1763 02:06:48.840 --> 02:06:51.920 We're gonna try to reach out to that Dodge dealership in Castle Rock as 1764 02:06:51.920 --> 02:06:57.000 well and try to figure out how they accidentally pulled his warranty on an engine 1765 02:06:57.000 --> 02:07:00.039 when he didn't have an engine problem at all. And then on top of 1766 02:07:00.119 --> 02:07:03.479 that, they you know, they want to get a forty one thousand dollars 1767 02:07:03.640 --> 02:07:08.680 engine sold to them on his truck that's under warranty. They also flagged it 1768 02:07:08.720 --> 02:07:11.520 in the Dodge system. In fact, Jeff, I just sent you a 1769 02:07:11.600 --> 02:07:15.399 picture that keep that uh private, But I mean that's it. Man. 1770 02:07:15.479 --> 02:07:19.560 They literally flagged it to where it didn't have a warranty on the engine because 1771 02:07:19.600 --> 02:07:23.479 apparently he only had three quarts oil in it, which we find out was 1772 02:07:23.560 --> 02:07:27.960 absolute bs. So they're either the worst of the worst of the worst, 1773 02:07:28.279 --> 02:07:30.399 or they're liars and thieves. I'm not sure which one it is, but 1774 02:07:30.520 --> 02:07:33.720 I'm amazed by it, and I hope they come on, and I hope 1775 02:07:33.760 --> 02:07:38.399 they actually face some music. I hope they actually say, Okay, we 1776 02:07:38.479 --> 02:07:41.920 had a bad technician, a bad apple. We got rid of them something. 1777 02:07:42.119 --> 02:07:45.399 I mean, hopefully something, but we'll find out now. Three oh 1778 02:07:45.479 --> 02:07:48.600 three seven one, three eight, two five five, I do have a 1779 02:07:48.680 --> 02:07:55.760 line open, uh, three oh three Martino, and let's go to Stephanie. 1780 02:07:56.239 --> 02:08:00.000 Oh wait, Bob has an update. He's with l Em Landscape. 1781 02:08:00.720 --> 02:08:03.319 We had a guy call up. Ryan said, hey, my parents paid 1782 02:08:03.359 --> 02:08:07.000 for this wall and the wall was done horribly. It shouldn't have been done 1783 02:08:07.079 --> 02:08:11.119 this way, and the guy didn't pull a permit, so we told him 1784 02:08:11.159 --> 02:08:13.359 to get off the property. We don't want him back. And when the 1785 02:08:13.479 --> 02:08:16.399 contractor came on. You can go back to the first hour and listener. 1786 02:08:16.479 --> 02:08:20.960 The second hour, the contractor came on and Pierre and basically said, hey, 1787 02:08:22.000 --> 02:08:24.239 look, the only reason they're saying there's any problem is they still owe 1788 02:08:24.279 --> 02:08:26.600 me money and they don't want to pay me. Bob, did you look 1789 02:08:26.640 --> 02:08:31.199 at the pictures? Okay, yep, Mark, let me tell you, 1790 02:08:31.399 --> 02:08:35.800 first off, at wall illegal. Secondly, they're using cinder block for a 1791 02:08:35.880 --> 02:08:39.399 wall, which is not a retaining wall block. They're they're not just they 1792 02:08:39.439 --> 02:08:43.000 can't hold the same amount of weight. It has to be engineered. When 1793 02:08:43.039 --> 02:08:46.079 it's four feet the height of that goes from the bottom of the block to 1794 02:08:46.199 --> 02:08:50.119 the top. So I've already got him in contact. He's already called a 1795 02:08:50.199 --> 02:08:54.039 verify what I told him. Yes, I'm right. So I told him, 1796 02:08:54.319 --> 02:08:58.199 Uh, he's gonna have to deal with his lawyer. You're not paying 1797 02:08:58.279 --> 02:09:01.600 him any more money. Everything that was done was gonna is gonna have to 1798 02:09:01.640 --> 02:09:05.359 be torn out and redne He verified what I told him, He saidam, 1799 02:09:05.439 --> 02:09:07.159 You're good, and I just have a little Mark. No, but wait 1800 02:09:07.199 --> 02:09:09.000 a minute, Mark, Wait, wait, wait, wait, he just 1801 02:09:09.119 --> 02:09:13.439 stacked up cinder blacks. I mean, what holds him together? Nothing. 1802 02:09:15.640 --> 02:09:18.399 I need to see a picture of that. Send that over two years. 1803 02:09:18.520 --> 02:09:22.079 Here's the thing I don't know. I can see gaps in the block. 1804 02:09:22.600 --> 02:09:26.079 So what he did on the front of this wall, he formed out what 1805 02:09:26.279 --> 02:09:30.439 looks to be six to eight inches wide. He's gonna pour concrete down there 1806 02:09:30.479 --> 02:09:33.079 to hold the wall. Well, first off is wrong, but the whole 1807 02:09:33.119 --> 02:09:37.479 point of it is Mark he built an illegal wall. The second guy built 1808 02:09:37.520 --> 02:09:41.800 an illegal wall, and that she paid him. So he's gonna give it 1809 02:09:41.880 --> 02:09:45.920 his recurring the permanent mark what he's talking about. It's not the permit, 1810 02:09:46.079 --> 02:09:50.079 it's an engineer. It has to be engineer every layer with fogrid, and 1811 02:09:50.479 --> 02:09:54.760 you have to use the retaining wall block if if it's over four feet, 1812 02:09:54.960 --> 02:09:58.840 well yeah, Lake was twenty six inches, but where he's at at four 1813 02:09:58.920 --> 02:10:01.479 feet, yeah, because they don't want the wall falling on certain I mean, 1814 02:10:01.520 --> 02:10:05.439 it's pretty straightforward, right right, and there's always certain times for retaining 1815 02:10:05.479 --> 02:10:09.439 wall block you can use. Okay, go above four foot. So I've 1816 02:10:09.479 --> 02:10:13.239 got him going, and he's already getting with his attorney and he's already called 1817 02:10:13.319 --> 02:10:18.079 to verify what I told him through the city got it wrong. And that's 1818 02:10:18.119 --> 02:10:20.800 where I'm gonna walk Bob this. I really appreciate you putting eyes on it. 1819 02:10:20.880 --> 02:10:24.199 By the way, that's Bob with l em Landscaping. I mean, 1820 02:10:24.239 --> 02:10:28.439 you can find him on our referral list if you do need a retaining wall 1821 02:10:28.520 --> 02:10:33.079 or something like that done right. I do want to do this Kelly, 1822 02:10:33.600 --> 02:10:39.560 come Monday. I would like to have that contractor back on and discuss his 1823 02:10:39.760 --> 02:10:41.760 work. He came on the first time. Let's try to get him back 1824 02:10:41.800 --> 02:10:46.359 on the second time. You might have to remind Tom of that. Okay, 1825 02:10:46.560 --> 02:10:52.199 Stephanie, what's going on? Calling in? Can you hear me? 1826 02:10:52.279 --> 02:10:56.520 Okay, yeah, I got you go. Okay, Okay, I'm calling 1827 02:10:56.640 --> 02:11:03.920 in because I am having so much trouble with my property management company. So 1828 02:11:03.239 --> 02:11:07.680 I guess they can start from the beginning. When I first found this house, 1829 02:11:07.439 --> 02:11:11.920 I like, applied for it and we did that whole part. They 1830 02:11:11.199 --> 02:11:15.840 screamed me and they approved me, and then I was able to come and 1831 02:11:15.880 --> 02:11:20.560 look at it. While when I came to look at the place, it 1832 02:11:20.680 --> 02:11:24.479 was really nice. It looked okay on the inside, and everything looked great. 1833 02:11:24.560 --> 02:11:28.159 So I was like, well take this. So then I signed the 1834 02:11:28.199 --> 02:11:33.000 contract. We moved in well the first time, the first time. How 1835 02:11:33.079 --> 02:11:37.159 long, Stephanie, how long? Soalse you signed it's a one year lease 1836 02:11:37.600 --> 02:11:43.560 and how long are you into it? If this is my second month and 1837 02:11:43.680 --> 02:11:46.479 what's going on with it? What? What don't you like about the place? 1838 02:11:46.720 --> 02:11:50.840 The problem is is that they were they were very dishonest in the beginning, 1839 02:11:50.960 --> 02:11:54.840 because when I went in there to look at the house, we didn't 1840 02:11:54.960 --> 02:11:58.000 there was not an odor smell in the house. But then when we went 1841 02:11:58.079 --> 02:12:03.359 to go move in, there was a strong shung odorsman and I told him, 1842 02:12:03.399 --> 02:12:05.680 I said, we don't have dogs or anything like that, which I 1843 02:12:05.840 --> 02:12:09.520 wanted to move to a place where where, you know where they don't like 1844 02:12:09.600 --> 02:12:11.319 offer to have that. Okay, hold on, Stephanie, let me take 1845 02:12:11.399 --> 02:12:16.039 this break so I have time with you right after it. But do me 1846 02:12:16.119 --> 02:12:18.239 a favor when I come back to you, kind of shorten it up. 1847 02:12:18.279 --> 02:12:20.520 Where we are now. It sounds like you want out. It's a long 1848 02:12:20.560 --> 02:12:22.920 story. I do want now I'm gonna I'm trying to see if there's any 1849 02:12:22.960 --> 02:12:26.800 way I can get out because I keep having to go back and forth with 1850 02:12:26.880 --> 02:12:28.560 this company, and they're very well could be you might be able to do 1851 02:12:28.680 --> 02:12:33.520 a self eviction on yourself, and that's actually a good thing. But but 1852 02:12:33.640 --> 02:12:39.720 hold on, we'll dive into it right after this. Go with a sure 1853 02:12:39.840 --> 02:12:43.359 thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until 1854 02:12:43.399 --> 02:12:50.560 you're content. Time for an insurance check up free, no obligation. Comparison 1855 02:12:50.720 --> 02:12:56.760 call Compass Insurance Paying too much your coverage at dozens of insurance companies find out 1856 02:12:56.840 --> 02:13:00.359 now three all three seven seven to one help. You'll think you're his only 1857 02:13:00.479 --> 02:13:03.840 customer when you choose Frank durand the Realestateman dot com to list your home with 1858 02:13:05.000 --> 02:13:07.520 Remax Alliance three oh three nine two zero sixteen twenty two