WEBVTT 1 00:00:06.160 --> 00:00:12.759 This is Medical Millionaire, the podcast helping your metspot increase in status, visibility 2 00:00:13.160 --> 00:00:17.760 and profitability. Join your host as he dispels myths, shares trends, and 3 00:00:17.800 --> 00:00:22.519 gives you actionable steps today that will take your medical practice to the next level. 4 00:00:22.800 --> 00:00:27.440 Here's your host, expert marketer and founder of Growth ninety nine, Cameron 5 00:00:27.440 --> 00:00:33.840 Hemphill. Hey everybody, Cameron Hemphill here your host for Medical Millionaire. Hey, 6 00:00:33.840 --> 00:00:35.920 guys, thank you so much for taking the time they join into the 7 00:00:35.920 --> 00:00:40.679 podcast. Our goal is a given incredible value and insight into the medical aesthetics 8 00:00:40.719 --> 00:00:43.359 market. So if you on a MEDSPA, you own a practice, you 9 00:00:43.399 --> 00:00:46.560 guys are in this space, this podcast, it's one hundred percent designed for 10 00:00:46.600 --> 00:00:49.479 you and we want to help you take your practice to the next level. 11 00:00:49.520 --> 00:00:54.799 So today I have a guest on. I have Chris from Repeat MD, 12 00:00:55.320 --> 00:00:59.159 Chris Chiamingo. He was the VP of sales and now he is moving into 13 00:00:59.159 --> 00:01:02.359 a new role, which is the chief evangelist. Is that right to even 14 00:01:02.439 --> 00:01:06.040 say that? Right? Chris? You did? And it's hard to it's 15 00:01:06.040 --> 00:01:07.400 hard to say right. And it's not a you know, you don't typically 16 00:01:07.480 --> 00:01:11.120 hear that. And no, people don't come to me with their prayers and 17 00:01:11.159 --> 00:01:15.079 wishes for the company. This is the role of chief evangelists. Is something 18 00:01:15.079 --> 00:01:18.719 you typically see in the in the tech space, but it actually serves a 19 00:01:19.159 --> 00:01:21.760 real purpose and it's something near and dear to me. What I love to 20 00:01:21.799 --> 00:01:25.719 do, which is honestly, just spread the word about repeat MD, have 21 00:01:25.840 --> 00:01:29.760 the conversations with our customers and potential customers, you know, join for awesome 22 00:01:29.799 --> 00:01:34.959 podcasts like this and and and just really make sure the messaging of what we're 23 00:01:34.000 --> 00:01:38.280 trying to create and what we're all about hits as many years as possible. 24 00:01:38.760 --> 00:01:41.719 Yeah, man, absolutely, I'm excited to have you guys on and you 25 00:01:41.879 --> 00:01:46.599 specifically, I've been talking with your team for months now. You guys have 26 00:01:46.640 --> 00:01:51.079 a wonderful product. You guys have grown in the space tremendously. I've seen 27 00:01:51.120 --> 00:01:55.640 you at the shows. You guys are like young, hungry. I've I've 28 00:01:55.680 --> 00:01:57.719 gotten to know a few of your your guys of sales guys at the shows, 29 00:01:57.760 --> 00:02:02.120 and everybody just super cool, motivated and wanting to help the space. 30 00:02:02.200 --> 00:02:06.239 So like, talk to us a little bit about the repeat MD story. 31 00:02:06.319 --> 00:02:07.960 Where were you, what started it, and where are you now? And 32 00:02:08.000 --> 00:02:15.039 then where are you guys going yeah, so look repeat MD, we're we 33 00:02:15.080 --> 00:02:20.319 couldn't be happier to be here. And you know it's I think there's a 34 00:02:20.360 --> 00:02:24.560 word for it in you know, in either Japanese or Chinese. Don't ask 35 00:02:24.639 --> 00:02:30.319 me the word, but where it means we're Catastrophe is also the same word 36 00:02:30.319 --> 00:02:32.919 for opportunity and COVID nineteen, I think in a lot of ways, for 37 00:02:34.120 --> 00:02:37.400 especially for the aesthetic space, and for us for sure, was exactly that 38 00:02:38.719 --> 00:02:43.159 we were in a space where we were creating this a similar type of rewards 39 00:02:43.159 --> 00:02:46.280 technology, but for really the hospitality space, restaurants, hotels, golf courses. 40 00:02:46.319 --> 00:02:49.919 And then when COVID struck, it really put it into all that. 41 00:02:49.960 --> 00:02:53.120 But we had this great technology and we had this desire to like really bring 42 00:02:53.159 --> 00:02:55.599 it to like bring it to people that need it, especially small and midsized 43 00:02:55.599 --> 00:03:00.479 business owners. And you know my CEO founder partner, Phil Sitter, you 44 00:03:00.479 --> 00:03:04.400 know, he he doesn't have any quit in his DNA, right, he 45 00:03:04.479 --> 00:03:07.719 has the the you know, his nickname is a kid on the soccer team, 46 00:03:07.759 --> 00:03:09.159 was the Austrian aggressor. So he wasn't going to slow down, right, 47 00:03:09.199 --> 00:03:12.199 So he's like, find us, find us a new way, some 48 00:03:12.280 --> 00:03:15.479 new markets to enter, and I'd like to say that it was like my 49 00:03:15.560 --> 00:03:17.639 genius idea where I woke up and said, let's go to Metspa Asthetics. 50 00:03:17.680 --> 00:03:21.479 But actually it's a friend of mine, E and T in Houston. Here 51 00:03:21.520 --> 00:03:24.919 doctor Ben Silento free plug for doctor Slento, best ear Nos and throw surgeon 52 00:03:24.960 --> 00:03:30.080 in the in the Greater Ustcenaria, he was building a Metspa next door to 53 00:03:30.159 --> 00:03:32.280 his practice and he's like, hey, can you make us that reward technology 54 00:03:32.280 --> 00:03:35.280 for us? And I was like, look, doctor Ben, you know 55 00:03:35.360 --> 00:03:38.319 we we'd be happy to, but just keep in mind like your patients might 56 00:03:38.400 --> 00:03:42.599 get a free margarita instead of you know, because we don't. There's there's 57 00:03:42.599 --> 00:03:45.479 no budget to actually update the app here. And I told Phil about it 58 00:03:46.000 --> 00:03:47.560 and he was like, well, look are they willing to pay? And 59 00:03:47.599 --> 00:03:50.520 I was like, yes, he's willing to pay, so like, let's 60 00:03:50.560 --> 00:03:53.360 let's sign him up. And you know, we didn't think too much about 61 00:03:53.360 --> 00:03:57.159 it at first, but we immediately started getting feedback from his team like Hey, 62 00:03:57.159 --> 00:03:59.719 our patients really like this or coming in we're using it for this, 63 00:03:59.759 --> 00:04:01.599 Can we this? Can we do that? And I'll give phill all the 64 00:04:01.639 --> 00:04:05.919 credit in the world for having the aha moment because he reached out to like 65 00:04:06.000 --> 00:04:09.719 any like his. He had a friend, her name is Denny. She 66 00:04:09.840 --> 00:04:12.560 was working for Revans. Thinks she's still at Revans, and she's like, 67 00:04:12.599 --> 00:04:14.759 hey, I think this is a great idea. She introduced us to some 68 00:04:14.800 --> 00:04:19.199 of her clients and Mary Mary Beth, who used to be at Allergan. 69 00:04:19.319 --> 00:04:25.079 She's a world class consultant tight in aesthetics, and basically they're like, hey, 70 00:04:25.120 --> 00:04:27.639 we think this is a really good fit and we just had to work 71 00:04:27.639 --> 00:04:30.120 on our positioning in some of the product pieces, and long story short, 72 00:04:30.800 --> 00:04:33.920 we got on our first five six calls, you know, in the space, 73 00:04:34.000 --> 00:04:38.800 not knowing much about aesthetics, and I think Phil and I just kind 74 00:04:38.800 --> 00:04:41.240 of looked at each other and like, hey, like this is the space 75 00:04:41.279 --> 00:04:44.319 for us, Like these are our people. This is a demographic we want 76 00:04:44.360 --> 00:04:47.040 to serve. We're actually helping people get like real outcomes, like real life 77 00:04:47.160 --> 00:04:50.399 changing like feeling better, feeling great about themselves. And for us, it 78 00:04:50.480 --> 00:04:53.759 gives you that sense of mission and purpose knowing that like, hey, everybody 79 00:04:53.800 --> 00:04:57.439 that touches your technology has a chance to get better and improve their lives versus 80 00:04:57.439 --> 00:05:00.240 getting an extra cheeseburger, you know, it just gives you that extra focus 81 00:05:00.319 --> 00:05:04.160 factor that you need. And so that was like in the heart of COVID, 82 00:05:04.240 --> 00:05:08.199 right. And I remember we're in one of the share Space office buildings, 83 00:05:08.240 --> 00:05:10.720 you know us and like our core seven eight people on the team, 84 00:05:11.360 --> 00:05:14.079 and we were the only people in the office like for like six months, 85 00:05:14.079 --> 00:05:15.519 which is great because we had the run of the place. But it really 86 00:05:15.519 --> 00:05:19.040 created this like bonding element where we really like drilled down to what our values 87 00:05:19.079 --> 00:05:21.920 were, how we are going to serve the client, like not only like 88 00:05:23.040 --> 00:05:26.759 back then in twenty twenty, but like on to twenty twenty two, twenty 89 00:05:26.759 --> 00:05:30.120 four, twenty six and beyond. And you know what's great is we've really 90 00:05:30.160 --> 00:05:32.560 been able to live that blueprint. You know, ups and downs, peaks 91 00:05:32.560 --> 00:05:36.000 and valleys, you know, growth, learning lessons, all the whole nine. 92 00:05:36.000 --> 00:05:41.680 But with that absolute obsession and focus on creating this really great outcome not 93 00:05:41.720 --> 00:05:45.680 only for our customer, which is the MEDSPA owner, the private practice owner, 94 00:05:45.720 --> 00:05:48.759 the surgeon, the chiropractor, but also their patients, right, giving 95 00:05:48.800 --> 00:05:51.639 them that world class experience that they expect when they go to work, you 96 00:05:51.680 --> 00:05:56.160 know, go to a Starbucks or to a Neme and Marcus or Nordstrom and 97 00:05:56.199 --> 00:06:00.360 delivering that in the aesthetic and medical space and just you know, the rest 98 00:06:00.439 --> 00:06:03.959 is history. I love it, dude, It's brilliant genius. I think 99 00:06:03.959 --> 00:06:08.040 that you guys like you guys are driven very similar to to what we do 100 00:06:08.079 --> 00:06:11.920 with growth Anty nine for sure. Yeah, I mean in terms of you 101 00:06:11.920 --> 00:06:15.519 know, entrepreneurship like seeing the aha moment, seeing the audience, wanting to 102 00:06:15.519 --> 00:06:20.519 help the audience, serve that audience, and building something amazing. So now 103 00:06:20.519 --> 00:06:24.920 you guys have done a great job. And I know that, yeah, 104 00:06:24.959 --> 00:06:28.480 we we we don't. I know, we have a tremendous amount of customer 105 00:06:29.879 --> 00:06:33.920 U customer basically mutual customers is what I'm saying. So and you know, 106 00:06:33.920 --> 00:06:39.759 it's just for the audience. You know, how we connect with repeat MD. 107 00:06:40.480 --> 00:06:43.399 So I've talked to your your your partnership team, Matt over there. 108 00:06:43.439 --> 00:06:46.519 He's been fantastic. There's a couple other guys who had the opportunity to meet, 109 00:06:46.079 --> 00:06:49.759 you know, and and when we focus so much growth thinty nine on 110 00:06:49.839 --> 00:06:56.519 the on the patient acquisition side, right, there's the tremendous amount of feature 111 00:06:56.600 --> 00:07:00.920 overlap in the space. Right It's it's very fragmented, and you know, 112 00:07:00.959 --> 00:07:03.439 we focus on the acquisitions like the website, the CRM, like the digital 113 00:07:03.480 --> 00:07:08.480 marketing stuff, and I just want to make sure like when people are communicating 114 00:07:08.519 --> 00:07:11.279 like okay, so what is the difference, Well, they compliment each other, 115 00:07:11.560 --> 00:07:16.439 right, so you guys are retention rewards like membership so as as you 116 00:07:16.439 --> 00:07:18.879 know, and I typically don't talk about growth and a ton on here, 117 00:07:19.000 --> 00:07:21.720 but at the same time, I think for the audience to know, like 118 00:07:23.240 --> 00:07:26.560 these tools together, like you pack an EMR system in the middle of them, 119 00:07:26.759 --> 00:07:29.360 and that's your complete tech stack. Would you agree with me on that? 120 00:07:30.720 --> 00:07:34.040 Yeah? You know, I always hesitate to give absolutes. There might 121 00:07:34.040 --> 00:07:36.800 be some additional tech out there that you know, like and look, every 122 00:07:36.800 --> 00:07:41.199 business is different. You have different different needs like what's going to make you 123 00:07:41.240 --> 00:07:46.519 click and cook versus somebody else. But I would agree that you need the 124 00:07:46.600 --> 00:07:48.720 three elements that we all provide, right, your EMR the kind of like 125 00:07:48.759 --> 00:07:51.680 as the spine to like, you know, just keep all the back end 126 00:07:51.759 --> 00:07:55.639 together. But like that's great. You have an operational system, which is 127 00:07:55.680 --> 00:07:58.920 what EMR is really designed to do, like handle the operations, but you 128 00:07:58.959 --> 00:08:03.199 also need the act pquisition Like hey, great operations with no customers. That's 129 00:08:03.240 --> 00:08:05.560 not gonna that's not gonna get you very far. You're not gonna like you 130 00:08:05.600 --> 00:08:07.040 know, the way your your your balance and your account looks at the end 131 00:08:07.040 --> 00:08:09.199 of the month. And then if you have great acquisition, but you don't 132 00:08:09.199 --> 00:08:11.680 know what to do with the people once you have them, then you're gonna 133 00:08:11.680 --> 00:08:13.879 sit there and say, Okay, I have to get I constantly more and 134 00:08:13.879 --> 00:08:16.560 more and more people because you're you're the only way you're going to keep your 135 00:08:16.600 --> 00:08:22.160 your numbers up is with this like ton and tons of like output and workload. 136 00:08:22.240 --> 00:08:24.199 And honestly, like that's a great way to burn out and just make 137 00:08:24.240 --> 00:08:28.279 sure that you never grow and you actually just have a high paying job versus 138 00:08:28.319 --> 00:08:31.279 a business that's like building you the life in the in the career that you 139 00:08:31.319 --> 00:08:33.840 want. So yeah, my my thought is, you have to have all 140 00:08:33.879 --> 00:08:37.120 three elements, right. You have to have the operational like groundwork. You 141 00:08:37.159 --> 00:08:41.919 have to have an acquisition acquisition system, and you have to have a conversion 142 00:08:43.480 --> 00:08:46.480 system. And I actually I'm working on a book that I'm putting together over 143 00:08:46.519 --> 00:08:48.480 the next few months. Hopefully, you know, fingers crossed, I'll have 144 00:08:48.559 --> 00:08:52.279 it out there to the public by you know, June or July. That 145 00:08:52.559 --> 00:08:54.679 kind of takes my thesis for sales and what I've learned having you know, 146 00:08:54.720 --> 00:08:58.919 a thousand plus conversations with you know, aesthetic owners, doctors, dermatologists, 147 00:09:00.080 --> 00:09:03.519 you know, primary care physicians, and what I think is a just a 148 00:09:03.600 --> 00:09:07.879 really simplified, cohesive like way for them to look at their business and to 149 00:09:07.000 --> 00:09:13.399 ensure their growth like today, tomorrow and into the future. But acquisition is 150 00:09:13.440 --> 00:09:16.399 at the very tip of that. It's called the action system. So you 151 00:09:16.440 --> 00:09:18.919 know in it like it's very intentional, like you have to acquire or an 152 00:09:18.960 --> 00:09:22.320 attract patients. That's where you guys excel, right, So if you have 153 00:09:22.440 --> 00:09:26.159 that piece, if you have the attraction and acquisition, then it moves to 154 00:09:26.200 --> 00:09:28.519 our next bucket, which is the C, which is conversion. So now 155 00:09:28.559 --> 00:09:31.200 that I have people calling me, how do I convert them from a phone 156 00:09:31.200 --> 00:09:33.799 call to actually coming in and spending money if they're in front of me, 157 00:09:33.840 --> 00:09:37.159 how do I convert them from you know, just botox to a higher margin 158 00:09:37.200 --> 00:09:41.120 treatment service, which is what REPEATMB really specializes in. And then the T 159 00:09:41.600 --> 00:09:46.039 stands for turn right, It's not like we're not vampires here, so're not 160 00:09:46.080 --> 00:09:48.240 turning them, but we're trying to turn that initial visit into turn them into 161 00:09:48.279 --> 00:09:52.799 a regular patient, a regular client that comes in. You know, they're 162 00:09:52.799 --> 00:09:54.639 coming in once a year. How to eat them become in twice year, 163 00:09:54.679 --> 00:09:58.879 they're coming in twice three times. And there's more to it, but that 164 00:09:58.879 --> 00:10:03.759 that those first three pieces of act is really where growth ninety nine or repeat 165 00:10:03.799 --> 00:10:07.440 MD. If you marry them together with an EMR that you know is easy 166 00:10:07.480 --> 00:10:09.200 to work with, you can have all the success in the world without having 167 00:10:09.200 --> 00:10:13.720 to invest you know, tens of thousands of dollars and you know, Google 168 00:10:13.879 --> 00:10:16.679 at ads and just waste the money on shit like that. Excuse my language, 169 00:10:16.720 --> 00:10:20.759 but we spent we spent tens of thousands of dollars on ad words and 170 00:10:20.799 --> 00:10:24.159 got like two leads and like this is ridiculous. At least Google made some 171 00:10:24.159 --> 00:10:28.000 money. So I don't I don't recommend that, by the way, Yeah, 172 00:10:28.039 --> 00:10:30.960 yeah, no doubt, I completely agree. I mean, having those 173 00:10:31.039 --> 00:10:35.679 three components together it also creates the cohesive workflow, right, So I mean 174 00:10:35.759 --> 00:10:39.879 it's one thing to like acquire the tools or to sign up with the vendors, 175 00:10:39.960 --> 00:10:41.039 because we could come on here and we could say, hey, Drew, 176 00:10:41.240 --> 00:10:45.759 that AD's the best and whatever EMR is the best and repeat MP's the 177 00:10:45.759 --> 00:10:48.799 best. But at the same it's one thing to acquirements, another thing to 178 00:10:48.840 --> 00:10:52.559 actually implement them correctly, right, I think. And that's where I see 179 00:10:52.679 --> 00:10:56.240 the industry, Like when we're talking to people constantly, same with you, 180 00:10:56.279 --> 00:11:00.559 thousands of conversations, shows, conferences, speaking on stage, always educated, 181 00:11:00.840 --> 00:11:05.200 I see people actually they'll sign up for these tools that they'll sign up for, 182 00:11:05.320 --> 00:11:07.919 even our tool. They'll sign up for whatever EMR is out there, 183 00:11:07.399 --> 00:11:13.000 and then they don't fully take the time to learn and implement it correctly and 184 00:11:13.039 --> 00:11:16.559 then train on it and then inject it into their culture in there and in 185 00:11:16.600 --> 00:11:20.159 their practice. Right. And so that's where like we are constantly trying to 186 00:11:20.320 --> 00:11:24.159 educate and focus and say, look, you can go buy the freaking car. 187 00:11:24.200 --> 00:11:26.639 You can go buy like the fancy Mercedes if you want, but if 188 00:11:26.679 --> 00:11:28.399 you don't put gas in it, you don't take care of it, it's 189 00:11:28.440 --> 00:11:31.039 just gonna sit in the ground, like there's no, there's no what's the 190 00:11:31.080 --> 00:11:35.639 point, right, So I would encourage for the audience, like you guys, 191 00:11:35.159 --> 00:11:39.840 the products are like I'm we've been in this space long enough, you 192 00:11:39.879 --> 00:11:43.399 know, tying those three components they're in my opinion, they're critical components to 193 00:11:43.440 --> 00:11:48.039 the practice for growth acquisition. Like you could have an EMR, but if 194 00:11:48.039 --> 00:11:52.080 there's no patience, like you said, like, what's the you just paid 195 00:11:52.080 --> 00:11:54.240 a monthly fee, right, So tying those together. But make sure you 196 00:11:54.279 --> 00:11:58.320 guys, like when you do you know, whatever companies you sign up with, 197 00:12:00.039 --> 00:12:01.720 please take the time to implement them, work with their support team, 198 00:12:01.720 --> 00:12:05.919 their customer experience team, because that's what's going to give you the value. 199 00:12:05.919 --> 00:12:07.519 Make sure you know how to drive the machine and implement it and train your 200 00:12:07.519 --> 00:12:11.120 staff so you get the most out of it and then get the most return. 201 00:12:16.480 --> 00:12:20.480 Thank you for listening to Medical Millionaire. I wanted to take just a 202 00:12:20.480 --> 00:12:26.120 few short moments and tell you all about Growth ninety nine University. Naturally, 203 00:12:26.200 --> 00:12:30.879 if you're listening to Medical Millionaire, the success of your MEDSPA is extremely important 204 00:12:30.879 --> 00:12:33.360 to you, and as it should be. And if you're listening to Medical 205 00:12:33.360 --> 00:12:37.440 Millionaire, you are obviously looking for the best most effective ways to take your 206 00:12:37.480 --> 00:12:43.600 medspot to the next level in both profit and customer success. Enter Growth ninety 207 00:12:43.679 --> 00:12:50.679 nine University, ranging from online education courses all the way to the full suite 208 00:12:50.799 --> 00:12:54.919 of marketing and web services. Growth ninety nine has your MEDSPA covered. No 209 00:12:54.919 --> 00:12:58.440 matter the challenges that you're facing, we are ready and able to help you 210 00:12:58.600 --> 00:13:03.600 achieve at your next level in business, profit and freedom. To inquire about 211 00:13:03.639 --> 00:13:09.720 all of our support services and products, please visit Growth ninety nine dot com 212 00:13:09.799 --> 00:13:13.200 and while you're there, click the university link and check out the companion course 213 00:13:13.240 --> 00:13:20.000 to this very podcast. Back to the show, Cameron, Like, that's 214 00:13:20.120 --> 00:13:26.399 one point that like I couldn't agree with more. Execution is everything right, 215 00:13:26.159 --> 00:13:28.879 think about it, and look, it's not just business, it's our personal 216 00:13:28.919 --> 00:13:33.720 lives. Execution matters. Like you have a lifetime fitness membership, Okay, 217 00:13:33.759 --> 00:13:35.440 well now you've got to go and you got to lift the weights. You 218 00:13:35.480 --> 00:13:39.440 know, is what's the difference between a puppy that's, you know, a 219 00:13:39.440 --> 00:13:41.600 bad puppy that choose up your shoes and peas in the house versus a well 220 00:13:41.600 --> 00:13:45.320 trained puppy, a well behaved puppy. It's not the dog, it's the 221 00:13:45.440 --> 00:13:48.879 owner. And like how you train, so everything that you do right, 222 00:13:48.919 --> 00:13:52.519 if you're not willing to, you know, use the tool and take advantage 223 00:13:52.519 --> 00:13:54.799 of it, Like it's not going to work for you. There's nothing that 224 00:13:54.840 --> 00:13:56.879 works for you, like it, repeat MD, and I'm sure at growth 225 00:13:56.919 --> 00:14:01.159 ninety nine you have tried to make the experience as frictionless as humanly possible. 226 00:14:01.600 --> 00:14:03.559 But at some point in time, you've got to pick up the phone for 227 00:14:03.639 --> 00:14:05.919 it to work, right, you know, like a phone works, but 228 00:14:05.960 --> 00:14:09.200 it only works as well as the person answering it. You'd be surprised how 229 00:14:09.200 --> 00:14:11.000 many times I call, you know, a client that's expecting my call and 230 00:14:11.039 --> 00:14:13.600 I don't get an answer. In the middle of the day, I'm like, 231 00:14:13.799 --> 00:14:16.240 where are you guys at It's two o'clock, Like somebody should be picking 232 00:14:16.320 --> 00:14:20.559 up the phone right now. And that's like, that's critical in every part 233 00:14:20.600 --> 00:14:22.799 of your life. You've got to execute on the basics of the fundamentals. 234 00:14:24.399 --> 00:14:26.879 And if you don't, like you can't expect to see the success. You 235 00:14:26.919 --> 00:14:30.039 know, in the in the aesthetic space, I say, look, you 236 00:14:30.080 --> 00:14:33.000 have a device, right, you know, one of the devices I love 237 00:14:33.600 --> 00:14:37.120 that I've used many times is the m sculpt Neo. Right, So the 238 00:14:37.240 --> 00:14:41.559 m scult Neo is the neo. You can put it in any practice across 239 00:14:41.559 --> 00:14:45.120 the country. Some people are doing a million dollars a year with it. 240 00:14:45.159 --> 00:14:46.720 Some people want to send it back and say I'm not making any money. 241 00:14:46.759 --> 00:14:50.480 It's not the device, right, that's not the differentiator. It's the same 242 00:14:50.519 --> 00:14:52.080 technology. Repeat m B is the same technology. Growth on you nine is 243 00:14:52.080 --> 00:14:56.879 the same technology. The difference between those that are like our Chris Balbi who's 244 00:14:56.879 --> 00:15:00.919 doing a million plus in revenue and our other clients that are just absolutely smashing 245 00:15:00.919 --> 00:15:03.639 it versus clients will call and say, you know what, repeat MD doesn't 246 00:15:03.639 --> 00:15:05.840 work. It's the same technology. I promise We're not given like, hey, 247 00:15:05.879 --> 00:15:09.279 give this guy the crappy version. Right, It's the same tool. 248 00:15:09.519 --> 00:15:11.840 It's just a matter of how they how they use it. And ultimately, 249 00:15:11.840 --> 00:15:15.240 you know, we take a lot of responsibility because it's like how well do 250 00:15:15.320 --> 00:15:18.360 we communicate with your learning style and what can we do to reinforce And so 251 00:15:18.440 --> 00:15:22.039 we do a lot of webinars, we do podcasts like this, we're on 252 00:15:22.120 --> 00:15:26.000 stages and ninety percent of the time it's not us trying to sell repeat MD. 253 00:15:26.600 --> 00:15:28.759 It's trying to give you like those fundamental basics on like how you can 254 00:15:28.799 --> 00:15:31.759 just operate the business better because that rises all tides, like even like the 255 00:15:31.759 --> 00:15:35.120 book I'm writing, you know, actions, the action strategy, it's not 256 00:15:35.159 --> 00:15:37.600 about repeat m D like it's like, yes, it's like, hey, 257 00:15:37.639 --> 00:15:41.720 here's some systems and tools that you can help convert and help turn and help 258 00:15:41.919 --> 00:15:45.159 you know, help with your acquisition. Right, those systems that you will 259 00:15:45.200 --> 00:15:48.080 need. But it's really about like, hey, as an SMB, as 260 00:15:48.080 --> 00:15:52.200 a small business owner, if you have to spend ninety percent of your time 261 00:15:52.240 --> 00:15:56.519 working or the business drops and plummets, like, that's a challenge, right, 262 00:15:56.559 --> 00:15:58.559 So how do you build the systems and implement the tools and technologies like 263 00:15:58.600 --> 00:16:02.840 we have to make the business work for you? So like I like, 264 00:16:03.039 --> 00:16:04.519 honestly I get it the whole hour just going off on that, but I'll 265 00:16:04.519 --> 00:16:07.519 digress. I think, you know, I think we've made the point. 266 00:16:07.720 --> 00:16:11.759 No, you're You're right, and you nailed it, you know, I 267 00:16:11.799 --> 00:16:14.600 completely agree. Like the people, especially in this space that we talk to 268 00:16:14.679 --> 00:16:18.080 all the time, very educated, tremendous amount of schooling, know their craft. 269 00:16:18.480 --> 00:16:22.720 I mean, you don't want me or probably you anywhere near somebody you 270 00:16:22.799 --> 00:16:27.039 know, conducting a laser or knowing like that. That would go very well. 271 00:16:27.240 --> 00:16:30.279 But what we have done, right is when you look at companies like 272 00:16:30.320 --> 00:16:34.679 ours that are tech driven, we have SOPs, we have systems, we 273 00:16:34.720 --> 00:16:37.919 have processes, we use probably tech to run our company. Right, so 274 00:16:38.080 --> 00:16:42.360 like whatever technology that is, like, we don't just sign up for it 275 00:16:42.440 --> 00:16:47.279 because it's a shiny object. We sign up for it, We vet it, 276 00:16:47.360 --> 00:16:48.720 we we first we do our diligence on it. Make sure it's going 277 00:16:48.759 --> 00:16:52.240 to plug into whatever we have to plug it into. What's the value, 278 00:16:52.279 --> 00:16:55.840 what's the cost? Evaluate it, and then once we say go like we're 279 00:16:55.879 --> 00:16:57.919 in. This is going to solve this gap and solve this problem and create 280 00:16:57.919 --> 00:17:03.799 efficiencies across the word. The most important part, like, it doesn't start 281 00:17:03.840 --> 00:17:07.400 when you like, it's not or excuse me, doesn't it's not over when 282 00:17:07.400 --> 00:17:11.880 you process the order agreement or sign the agreement and right heys's the very beginning 283 00:17:11.880 --> 00:17:15.880 and that's what people have to understand is that's the very beginning. That's when 284 00:17:15.880 --> 00:17:18.559 you really need to say, Okay, cool, we sign up for this 285 00:17:18.640 --> 00:17:22.680 service. It's time to take it serious and really dive in. Do the 286 00:17:22.720 --> 00:17:25.799 trainings, connect with the team, under make sure everybody in your team knows 287 00:17:25.799 --> 00:17:27.480 how to do it, and then plug it into your sop. So when 288 00:17:27.559 --> 00:17:33.200 you eventually fire somebody or hire somebody or have to have someone's replacement, you 289 00:17:33.240 --> 00:17:36.160 can just plug them in and they know exactly what tech sack you guys have. 290 00:17:37.119 --> 00:17:38.720 You know, if I could give like one tip that we use, 291 00:17:38.799 --> 00:17:42.519 because we have a big tech stack that we use at Repeat MD. Right, 292 00:17:44.279 --> 00:17:48.440 it's laying the groundwork with the team because so often like the executive sponsor, 293 00:17:48.480 --> 00:17:49.920 your VP of sales, which was the role I was in for so 294 00:17:51.039 --> 00:17:55.079 long, or your CEO, your CRO they're hyped about it because like this 295 00:17:55.200 --> 00:17:56.880 is awesome, this is technology we need to drive the team. But you 296 00:17:56.920 --> 00:18:00.880 got to lay the groundwork and sell the team on what in it for them, 297 00:18:00.200 --> 00:18:03.079 Because if the team doesn't understand the why, they just get all stick. 298 00:18:03.160 --> 00:18:06.599 Either do it or I'll beat you in the head until you fill out 299 00:18:06.599 --> 00:18:10.279 your CRM, Like it's just going to be a slow mutiny until they rise 300 00:18:10.359 --> 00:18:11.480 up against you. But if you sell the team like, hey, we're 301 00:18:11.480 --> 00:18:14.640 going to use this technology, what do y'all think about it? This is 302 00:18:14.640 --> 00:18:15.279 what it's going to do for us, is that's going to make more money 303 00:18:15.319 --> 00:18:18.000 and so it's going to make your life easier. So I'm going to make 304 00:18:18.039 --> 00:18:21.559 our patient experience better. And they're bought in and then you bring it in. 305 00:18:21.960 --> 00:18:25.160 Now you have willing and open minds, and I find that like that's 306 00:18:25.200 --> 00:18:26.920 the key because so often like someone like you know, the owner, the 307 00:18:27.000 --> 00:18:30.759 VP, the executive will buy it and say all right, team go do 308 00:18:30.839 --> 00:18:32.880 this and like, ah, what is this shit? We don't want one 309 00:18:32.920 --> 00:18:34.400 thing more to do and then it's just like it dies on the vine and 310 00:18:34.400 --> 00:18:37.079 the next you know, six months later, is like, why is nobody 311 00:18:37.160 --> 00:18:41.079 using this? Cancel that contract? And uh, you know that's the circle 312 00:18:41.119 --> 00:18:42.400 of technological life. But if you get the team bought in, man, 313 00:18:42.480 --> 00:18:45.279 like, your chance to success go up like three hundred percent. So true, 314 00:18:45.359 --> 00:18:48.440 so true, And I see it. I see it all the time, 315 00:18:48.559 --> 00:18:52.359 you know. And and I know practice owners are getting bombarded by by 316 00:18:52.480 --> 00:18:56.319 tech and like like their phones for sure, bringing off the hook, laser 317 00:18:56.359 --> 00:18:59.680 companies, inventory, you know, whatever, the facial creams, whatever it 318 00:18:59.720 --> 00:19:03.440 is. But like you're you're exactly right. If you have your team invested, 319 00:19:03.559 --> 00:19:06.880 they know what it's about and it's not just another checkbox. There's something 320 00:19:06.960 --> 00:19:10.079 I gotta do. Throw something else on the plate, you know. Tech 321 00:19:10.359 --> 00:19:15.480 groa. Tech is supposed to be leveraged to create efficiencies, create automation and 322 00:19:15.640 --> 00:19:18.079 really create you more money and save more time. And so when it's looked 323 00:19:18.079 --> 00:19:22.359 at that you have cross collaboration with you your team, It makes a huge 324 00:19:22.359 --> 00:19:29.440 impact one hundred percent. That's awesome. Man, You're I'll see you in 325 00:19:29.440 --> 00:19:33.200 a couple of weeks. I'll be I'll be a vegans myself. Okay, 326 00:19:33.319 --> 00:19:40.599 sounds good? Well absolutely, man, absolutely, Okay. We'll let you 327 00:19:40.640 --> 00:19:45.160 guys go. Chris, thanks so much for the audience again, join them 328 00:19:45.160 --> 00:19:48.039 on the webinar. Come to American METSPA Association in Vegas. Uh and if 329 00:19:48.079 --> 00:19:49.839 you have any questions about Growth than you nine, feel free to go to 330 00:19:49.880 --> 00:19:53.440 growth than nine dot com request a demo on our team would love to do 331 00:19:53.480 --> 00:19:56.400 an analysis, see how your current situation is and how we can guys can 332 00:19:56.440 --> 00:20:03.559 help you. So until then, happy and check. Guess your name